Used Cars for Sale at Robbins Chevrolet in Humble, TX

Abby

Jul 8, 2016

Wonderful customer service great sales person Muin Ahmed.Highly recommend him was able to assist us with all our questions very fast on all response.

Hulu

Jun 24, 2016

Received an internet quote from salesman prior to driving 3 hours to dealership. Then sales associates refused to honor the quote. Very unprofessional and would not recommend this dealership to anyone.

Milliejean

Jun 15, 2016

I brought my Impala in for its 35K mi scheduled maintenance the service Tech was training 'the new-bee' and I thought oh no why me. This could not have been a better experience. The Tech reviewed my service and repair records and found there was work done recently I had forgot, also gave me a coupon and this saved me money. Sense this service was going to take some time the Tech offered a shuttle ride so I went to the Mall to help make the time go-bye. Before I knew it they called ,said they were ready to pick me up. This is the way Five Star Service should be.

Doris

Jun 13, 2016

My second time buying a cat from them The salesman Pedro DeLeon was outstanding i truly recommend him he work with us getting the price we wanted Patrick the finance guy no satisfied with his service needs be more people, he is to arrogant and have attitude. At the end.he got better but still nit complete satisfied with him. Fernando the general manager truly a gentleman he went anove and beyond with us.

Thomas

Jun 9, 2016

My appointment was fro 12:30pm. I arrived at 12:00pm and was waited on immediately. They were finished with my car in about one hour. I was very please with the amount of time it took and the job they did.

Delta Mike

May 30, 2016

The staff at the dealership were extremely knowledgeable and thoroughly explained what items needed to be serviced on my vehicle. Some of the items were not even thought about but were discovered during the complimentary multi-point check that was performed during the servicing. I will definitely visit Robbins Chevrolet again for my service and future vehicle needs.

samy rezk

May 9, 2016

I WENT THERE TUESDAY , THEY ORDERED THE PARTS AND I PAID FOR THE PARTS,THEY ASKED ME TO CAME MONDAY, WHEN I WENT MONDAY EVERY THING CHANGED, THE LABOR TIME WENT UP, THE HOURLY RATE WENT UP, SIMPLY THIS A ROBBERY AND WHEN I COMPLAINT ABOUT THE PRICE THEY PUNISHED ME BY LETTING ME WAITING IN THE WAITING AREA 4 HOURS , WHILE THE JOB WAS ONLY ONE HOUR

ofeliaC

Apr 16, 2016

The experience was excellent and painless. The sales associate was very professional and knowledgeable with the merchandise. I will definitely come back for my next car.

CCC and LMC

Apr 3, 2016

The salesperson and dealer found the vehicle That I could afford and with the accessories that I was wanting, even though it was at a different dealership, they made arrangements to purchase it and have it available for me. I appreciate all the extra effort everyone did to get the vehicle I was wanting.

Chantell

Jan 22, 2016

The on site manager took excellent care of us. I will definitely be returning to Robbins Chevrolet in Humble for my auto repair needs. Could not have asked for better customer service.

ps123

Jan 12, 2016

STAY AWAY !!!! LIARS..VERY UNETHICAL "This was one of the worst experiences of my life. I took my vehicle in for a simply oil change, 30 minutes later I was advised that I needed a new motor(Ive NEVER had ANY issues with this vehicle 2012 Camero. I had to plead with the director for a rental he was very rude and but finally realized that providing a rental was the right thing to do. When I picked up my vehicle (post) new engine I had to bring it immediately back to have the air extracted out of the steering , 1 week later I had to bring it back once again for a loose hose that service forgot to hook back up, 7 days later the car started dying on dangerous roadways along with many other problems. I brought it back and explained that I should not be experiencing all of these issues (after all a new engine was just put in 4 weeks ago). The advisor stated that the vehicle could not be looked at for at least 10 days (????) REALLY??? I was almost killed on 249 when the engine THAT YOU "JUST" PUT IN DIED while I was on the road way!!!!! And you want me to wait 10 days????? thats when I requested to talk to the (supervisor) he advised me that it was not their fault of the engine and it would only be worked on if I payed for service and transportation CERTAINLY would not be provided while the vehicle was being serviced (all of these issues within a month of a new $6,800 engine) (UN ACCEPTABLE!!) THEN after all of this the crew commented that I should not be upset because I didnt have to pay for it. (Warranty) REALLY DID THEY JUST SAY THAT????? I called Ricky Bishop (the General Manger )to let him know about the issues and about accountability -he was very obnoxious and a liar, he said that his service dept. told him the there were other issues and actually hug up in my face and told me he is refusing to see the car at his dealership PERIOD! I then called Mr. Robbins , one of the owners , he would not even talk to me- he had Ricky Bishop call me back, all of a sudden Bishop offered to see the vehicle (if I pay) again he informed me that the dealership would not provide transportation(previous conversation) I told him that I had missed work he said thats not his problem.After this experience I was curious about what others had to say about their experiences. And WOW several had some of the same issues!!!!!. They are horrible, unethical liars, BE AWARE AND PLEASE , PLEASE STAY AWAY!!!!!!!!!!!!!!!!!

Robbi

Dec 17, 2015

We were treated fairly and effeceintly.The facility was clean and comfortable. The staff was very knowledgeable and courtoues. We have tolf our family and friends about our purchase and Robbins Cheverolet

Scott

Dec 16, 2015

I recently inquired about a 2016 Camaro Robbins Chevrolet had received. I called to make sure they had it in stock and was directed to speak to Marcus. He told me they are asking above sticker price by 2k ( I saw it listed 8k OVER sticker from them on another site) and I said I would not pay over sticker. Marcus understood and we hung up only to have Angel Call back in minutes.We NEGOTIATED but stopped over the phone down to $400 over sticker Angel suggested I come in tonight to make sure it is the "one". It was until they gave me a ridiculous low ball offer on my 2013 Camaro that was obviously to make up the difference in the price. We all know dealers prices can be low but not 8k low AND on the buyers order the new car price was well over what we had had stopped negotiating at.They said the low price was because "on that Camaro they did not know I was going to have a trade in" They did not allow a counter offer nor were they willing to reduce any of their numbers. Angel, that recommended me to come out NEVER came to greet me. Marcus even mentioned " I stayed here 3 extra hours waiting on you and we had cash offers on this car" I told Marcus "tell Angel thanks for wasting my time" as I hurried home and drove an hour myself just to see this car and to be treated this way. This Dealership is the exact reason you should shop around. If more people shop around they will avoid Robbins Chevrolet for lack of customer service and poor sales knowledge.. A Chevrolet is a Chevrolet but customer service is what sells the cars. They failed horribly, Skip Robbins Chevrolet on your list and go ANYWHERE ELSE. WHAT A JOKE THIS PLACE IS

Michelle

Dec 14, 2015

it was perfect. my salesman matrix could not have been better. he was knowledgeable and great to work with. thank you.

Porfirio

Dec 9, 2015

I hade a very comfortable experience at the dealer ship. My sales representative Matrix Watkins along with his manager Lee Gonzalez was very helpful and answered all my questions. They made it very easy for me to make my decision to purchase my new Truck.

Joseph

Dec 7, 2015

Salesman Ali was great. He made us feel welcome made us a good deal.Everyone makes you feel welcome. This is our 2nd vehicle to purchase from Robbins Chevrolet

Britt

Dec 2, 2015

Lozano my service rep is the best. Always gives me a good price and ontime service. Love the new Facility.

Allen

Dec 1, 2015

Ali , very nice salesmen. Honest not pushy .Nice inventory of trucks to choose from .Very helpful and knowledge of the truck that we had purchased

Dino

Dec 1, 2015

Was able to see online pricing with discounts, some dealerships just give msrp only, saves a lot of emails and phone calls

Lorenzo

Nov 19, 2015

It was quite pleasant. The staff was friendly and very informative.I would strongly recommend this dealership to anybody who asks.

Nicholas

Nov 16, 2015

As always our experience at the dealership was outstanding .The service department mangled under Alex Fierro completed all the required work efficiently and promptly as is always the case in our experience. In short this along with the excellent service provided by the other departments at Robbins Chevrolet in Humble guarantees that we will remain dedicated customers for many years.

John

Nov 12, 2015

The repairs/maintenance were completed properly. I know that having these things done at a GM dealership, especially Robbins Chevrolet, will result in the correct procedures, and be worry-free for me.

Charles

Nov 5, 2015

Very plesant and polite. Salesman was very reasonable on purchase. I would recommend everybody to do service here. The shop is very clean every time I go there for service on my vehicle.

Andrea

Nov 4, 2015

Ali, the sales manager and the finance gentleman made the car buying experience a very pleasant one. It also made it worth driving from the Galleria out to Humble!

Rolando

Nov 4, 2015

Very professional and was taken care immediately . If I Decided to purchase a new car I would definitely buy from Robbins Chevrolet.

Kelly

Nov 3, 2015

Dan has been so helpful despite the minor issues that have been out of his control. I would totally recommend this dealership.

Nicholas

Nov 2, 2015

Our salesperson Ali was great. Was extremely helpful in making the transaction work for me. Without a doubt, I would recommend Robins Chevrolet to my friends.

Carol

Oct 30, 2015

Nice, fast, friendly and very clean dealership! Don Thompson was really great to work with and very patient and knowledgable!

Jerry

Oct 30, 2015

Great Employee's good attitude, was a pleasure to deal with Barrette Haigler was responsive to my every want a needs.

Benjamin

Oct 25, 2015

They worked fast & easy, stayed to their word & worked with my time schedule in the background while I was at work & came out with an excellent deal on a brand new truck.

Eric

Oct 24, 2015

Dan my salesman was great and very informative on the questions I had and if I had any concerns. I will recommend him any day!

Nick

Oct 24, 2015

the recall on the truck was handled by rick the service writer was handled professionaly on my 2015 colorado truck.

Keith

Oct 23, 2015

Bottom figure / total was price quoted over phone however subtotal price was higher.Told I wouldnt be disappointed in trade offer,well I was disappointed.Just being honest.

thepeople15

Sep 17, 2015

Poor customer service, poor communication, poor call back. Manager never returned call. .Don't waste your time. There was no cohesion among Salesmen staff. They would spit all over the ground, infront of us. No professionalism, no class, poor business ethics. Completed an application and was never shown credit report. Went there again and manager wanted 4 k, in trade ins. Went to toyota traded both of my vehicles with nothing down and bought two new vehicles.

rob

Sep 8, 2015

#1)You didnt try to work a deal #2)You tried to give me 3,000 for my trade and blue book was at 5,000 #3) tried to put me in a 13 chevy truck at 729 a mo I will not be referring you guys or buying from you guys

VC

Aug 26, 2015

The ease of selecting a vehicle was great, nice inventory to choose from.

Leslie

Aug 5, 2015

The staff was very helpful and did everything possible to make sure that I was satisfied with my experience. Alvis in the service department did an outstanding job.

Teresa D.

Jul 10, 2015

We had a really bad experience with the sservice and service manager. They replaced a transmission a month ago under warranty, but not the flywheel and clutch plate. 10 days ago, the car stopped shifting altogether and began smoking. This turned out to be because the flywheel came apart. That part was covered too, but they said that we needed a starter and had to have it immediately, because the one in there was "weak"and it would ruin the new flywheel. A price was given and we agreed, asking them to save the part. When we went to pick it up, the amount was $100 over the phone estimate, with no explanation. It was taken off when my husband challenged it. I think this was a "girl tax" where they saw a female name (my niece) on the invoice and figured they could get away with it. I'll bet they do it a lot. Then, there turned out to be nothing wrong with the starter! The invoice said that the gear was worn on the starter. It was not. We had it tested--the amps were fine, not "weak." Then they said that there was a service bulletin and that was why. There is no bulletin--and if there was, it should have been covered by an extension of the warranty, like they did for water pumps. We called GM and they transferred back to them. They agreed to a refund if my husband came in with the receipt. The service manager treated my husband like he was some kind of thief, saying "are you calling me a liar" and telling him never to come back. He did not need him to come in--he just wanted a confrontation. If Robbins had a real reason for the replacement, a professional service manager should have been able to calmly explain it. He tried to start crap to cover up their fraud as far as I'm concerned. WOMEN BEWARE--I think that the female name is what made them think that they could get away with this.

rushman64

Jul 6, 2015

Last week my 2012 Sonic had a problem with the flywheel and it burned up my clutch. I towed it over 50 miles to Robbins Chevrolet because they are the closest dealer to my home. That problem was handled at no cost to me under GMs 100,000 mile powertrain warranty. So anyway, I get a call from my service advisor to inform me that my starter was "weak" and it needed to be replaced. I told him thank you and that I would fix that problem myself. I was told if I didn't replace the starter then that i would not be able to drive it, so I gave the approval to do the repair for $510.48 and for them to give me the faulty starter. When my car was ready to pick up the invoice was over $100 more than what I approved. I complained and it was immediately fixed. The invoice said that "the starter drive gear was worn" I looked at the gear and didn't see any wear. I asked the service director to show me the wear and he brought in the techician and i was told that the starter did not have enough Torque to turn the motor. If you are keeping count, that is 3 different stories. So today i called the dealership and the Service Director said he would refund my money on the repair since I was not happy. When I showed up to get my refund He told me he would give my money back and in return I am not to return to his shop again. So I won't.

Yehudith

Jun 2, 2015

This is the second time I buy a car from Robbins Chevrolet and I truly had an outstanding experience. Mr. Fernando Gomero is a very humble man and was able to help my husband and I in selecting a new car. Traverse is the kind of vehicle we were looking for after I had a bad car accident. Thank you!

Scott2023

May 27, 2015

Well I am a returning customer to Robbins Chevrolet having bought a 2013 Camaro. It was time for an upgrade. The entire Robbin's staff was knowledgeable and worked hard on getting me a great deal on the car I wanted. I left feeling as if I am a valued part of the Robbin's Chevrolet family.

Erica Gonzalez

May 22, 2015

My experience with Robbins dealership was great !! More than satisfied , I felt like if I was treated at home . Pedro was very helpful and everyone was friendly and polite I would definitely recommend to family and friends.

iah145ca

Mar 9, 2015

Great experience, it was a sincere pleasure to purchase our new Tahoe at Robbins Chevrolet. The staff was a pleasure to work with, professional, friendly and courteous.

2500hd2013

Mar 5, 2015

Went to the dealer with a mechanical issue on my vehicle, which is under warranty, and was told I needed an appointment, 20 days later!!! Not helpfull at all. Classic Chevrolet in Sugar Land had me bring it right in and offered to give me a loaner while diagnosing my problem.

Liz2369

Mar 4, 2015

This is the second vehicle that I've purchased from Nakia Francis and he's still the professional man that I met 3 years ago. Pedro Deleon was very professional as well and I left the dealership being very satisfied! I will continue to come back to Robbins and will definetly send friends and family to Robbins Chevrolet. Thank you. I love my 2015 Camaro!!

MENDY56

Jan 29, 2015

I ALWAYS TELL PEOPLE ABOUT YA'LL YOU HAVE GREAT PEOPLE THERE IN SALES AND SERVICE

Harrison Manyoma

Jan 13, 2015

Marcus Lofton was very informative and very thorough with the entire process of the car deal and was able to answer every question we had. Marcus went over and above to give us exactly what we wanted. Mr. Nakai Frances Which was he Finance Manager was superb in how he took extreme care of us and he went well over his call of duty to make sure we were completely satisfied. Mr. Frances had our best interest in mind and made our goals in obtaining the vehicles we wanted. I will always recommend Robbins Chevrolet to everyone. Mt credit wa not the best, but I had the best people on my team to get the deals done and Robbins Chevrolet did it. Truly blessed and a true blessing. Thank you Lord for this.

Toy

Dec 27, 2014

Wonderful Customer Service!! Please go and experience it for yourself you will be greatly satisfied! The facility is great the customer service stands out from the rest! I was very please with the service here and I will keep my business here. Thank you so much I am very happy with my car and service!

Carole C

Nov 18, 2014

Always very friendly employees! The easiest experience I ever had in purchasing not one but two vehicles from Robbins (at the same time). I will definitely be back again. I suggest everyone should stop here first, you won't go away without a great vehicle and fine service!

JoeF

Nov 6, 2014

Whenever I have my car serviced, I can always expect to be greated with a smail and very helpful service representatives. My time spent is always quick and efficient.

txtruckbuyer2014

Oct 24, 2014

Everyone that assisted us was very helpful and answered all of questions.

Tangela328

Sep 25, 2014

Team is very knowledgeable, pleasant and thorough. They explained everything in terms that I understood and I did not feel pressured or rushed; but instead, felt that I had made the right choice for me...thanks to them!

ilovechem13

Sep 19, 2014

The first time I dealt with the service department I had a very poor experience. The service department was very slow and lack customer service. I however had to return to the service department to have them look at the same problem. The second time I returned to the service department I had a much better experience. Everyone was pleasant and willing to help me. The provided me with a rental car at no cost and got my car in right away. Although I had an unfavorable initial experience, I can say my second experience was much better and I would return to this service department.

John& Melinda Heuer Happy People

Sep 13, 2014

They Made Buying a truck Easier,They help us out in all ways We got something we wanted Thanks for your great service. mr Don & Nakia

mendy56

Sep 13, 2014

WE are really Happy with our new truck We had really great service too.WE will only Shop There when we get ready to buy another vehicle

Odessa B-Davis

Aug 27, 2014

Pat Gill provided me with excellent service from the first phone call through post-delivery of my Corvette. He got to know me on a personal level first, and was so supportive in finding me a Corvette fast; I was not just a contract, I became part of the Robbins Family. I have never been so pleased with service from am automotive dealer before. Pat ensured that I was satisfied with my purchase and even brought the vehicle to me over 3 hours away. He went through all the manuals and gave me a brief overview of how my Corvette operated. That is what one would refer as top-notch service! Pat Gill is the best and we WILL be calling him for our next purchase!

c.white

Jul 21, 2014

i haven't bought a car yet but i will in the future and it will be from these people

paulette.meeks

Jul 11, 2014

My Chevy Cobalt was recalled for 3 months. Finally when I was told to bring it in for the repair, the only thing that seemed important to the people working in the service area was the money they got. They "lost" my car for a day and a half, never told me it was found, fixed my car a day later than promised and treated me like I had a terrible disease when I came in for my car. They merely pointed to the cashier when I entered. I do believe an apology should have been given for a phone message telling me they couldn't find my car and for not locking it over night. As a customer they lost me, not my car. I will never go to them for service again. I am sure there is another Chevy dealership I can find with a more courteous and professional staff.

DennisS

Jul 4, 2014

Marcus Lofton and his manager, who I only know as Mel were both very Professional and yet at the same time made me feel as if I were family. Totally enjoyed the experience of dealing with them and have already recommended Marcus to 2 friends that will be in the market soon.

BiancaS

Jun 23, 2014

I HAVE DEALT WITH THIS SERVICE DEPARTMENT FOR YEARS AND THEY ARE HORRIBLE. I'VE RECEIVED POOR CUSTOMER SERVICE FOR EVERYTHING FROM A SIMPLE OIL CHANGE TO WARRANTY COVERED REPAIRS. HOWEVER, TURN OVER THERE DOESN'T SEEM TO BE TOO HIGH BECAUSE I'VE DEALT WITH THE SAME JERKS CONSTANTLY. BUT, IT'S ONLY FAIR THAT I MENTION THAT THE SALES DEPARTMENT IS WONDERFUL, BUT IT SUCKS TO HAVE TO GO TO ANOTHER DEALER FOR REPAIRS/SERVICE.

Ryan

Jun 14, 2014

Joe in service did me right and helped me to the best of his ability and got me what I needed robbins service keep on keeping on

Dora

Jun 13, 2014

I had my encounter with Mr. Alex, and he was very polite and friendly. He's a very pleasant person to deal with. And he also stated how long they were going to keep my car for a recall to fix my repair and he was on point. Thanks to Alex and GM for fixing the issue and not giving me a hard time. Also received a rental car with no problem.

Latricia

Jun 13, 2014

Your staff was very friendly and willing to help in any way. It seemed like they really enjoyed their work and were very knowledgeable. Thank you for the great experience.

Randall

Jun 13, 2014

Marcus Lofton was very professional and made the vehicle purchasing a breeze. Can't wait until the time comes to purchase a new vehicle, I will definitely be back.

Wilma

Jun 11, 2014

Parker was very helpful and patient, my only problem was it took to long, this was very hard on the 91 year old lady I had with me ,and on me, I am not a night driver and did not get home until 9:45pm.other wise a. Good experienc

Janine

Jun 7, 2014

The work was done in a timely manner while I waited. I was consulted about additional work needing to be done. I was able to use two coupons to keep the price down. Loved the new waiting room, too!

Steven

Jun 6, 2014

Don Thompson was awesome!!! He knew the answers to our questions and very knowledgeble on the 2014 Malibu, which is what we bought. Very happy!!!!

Ashley

Jun 4, 2014

The lady that took care of me, I believe her name was Billie, was AMAZING. I was told my car would take a few days to service, and she provided me with a rental car with no issues. My car was ready a few days before expected and everyone was so nice. Easiest and the least stressful experience I've ever had at a dealership. I will definitely be a returning customer if/when necessary! Thank you!

Clara

Jun 4, 2014

We knew precisely what we wanted and although you did not have the one we were looking for, our dealer made sure he located the exact vehicle we wanted and personally brought it to us the same day.

Kathryn

Jun 4, 2014

Muin Ahmed is the most hard working amd caring rep. we have ever had the pleasure of working with. We know he worked hard to get us where we needed to be, he made us feel completely comfortable and truly invested in us personally. Not only him but so was John Moore in financial. They are both so knowledgeable and honest! If you want to go somewhere where you'll be taken care of and not pressured to buy then Robbins is your place. We have already recommended our friends and family and will be buying our future vehicles from Robbins because of Muin Ahmed and John Moore!

Allen

Jun 3, 2014

In 2012 my truck's hood was crushed by a car lift in the shop at the dealership. It was repaired (not replaced), now a year and a half later, it has begun to fade at a different rate than the rest of the truck, and the are several dust marks in the paint. Can't get anyone to tell me what needs to be done. Not very happy with this situation.

Raymiah

Jun 3, 2014

I was very satisfied with the service and the deal I got on my vehicle. Nikia Allen and Angel Batista are outstanding representatives for you.

Alton

May 31, 2014

Very good service experience. Staff was very knowledgeable and courteous. The only small complaint I have, and this is everywhere I go, not just you guys, is that very few ever say "Thank you". "We appreciate your business, come back and see us". I would like to see that gesture return to the business world.

Anthony

May 31, 2014

We were far apart on the note I wanted. Marcus Lofton and Henry worked hard and got the deal done. We I choose to buy again it will be with Robbins Chevrolet.

Miguel

May 29, 2014

Dealership was clean everyone was friendly. our sales man Matrix was the best he was able to get us in our new car fast with a great deal just what we had ask for.

Freddy

May 24, 2014

the service Rep. were friendly and supportive to the the need of my vehicle that was there for a recall. She explain the what was needed and as soon as the part came in she would contact me. Being in service department at other dealerships the service their was fast and that is Great.

Lee

May 23, 2014

This is my seventh purchase at Robbins Chevrolet. Lee Gonzales is the main reason I keep returning. He understands the employee pricing program and guides me through every step of the purchase and trade in process. He is patient and understanding of my needs as a consumer. He, Marcus Lofton and team treat me like my purchase is the most important task they have. For service issues and routine maintenance Lozano in the service department is the best of the best when it comes to product(s) knowledge and customer care. The dealership team at Robbins gets the little things like greeting me by name as soon as I enter and following up with me on current offers from GM. They love and believe the products they sell and their enthusiasm for Chevrolet is contagious. Time and time again the Robbins method for customer service produces results of brand and dealership loyalty. Thank you Robbins Chevrolet! Lee Turfe

Roshaunda

May 23, 2014

Our salesman Nakia was great very patient and informative to my husband and I, because it took us a while to make our decision but he was there with us to whole way through and even did follow up calls to see if everything was going good with our new vehicle.

Steven

May 22, 2014

Salesman Don Thompson was very informative about the car we bought (2014 Malibu). He took the time to explain to us about how to the navigation center, Onstar and help set it up. He has won us over and we will be back! Robbins Chevrolet is #1!!!!

Tommie

May 22, 2014

The last visit to Robbins was the MOST pleasant trip that I have experience since purchasing the Traverse September 2010. I am a true believer that GOOD Customer Service makes every customer a PUBLIC RELATIONS Representative for your dealership.

Sabine

May 21, 2014

Amazing service. I had gone back to the older dealership (Westside Chevrolet) that i had purchased my previous car from and it turned into a horrible experience. But then I found Robbins Chevrolet, from the moment I contacted them everything was exceptional!! The service was great. Majid and Mel did an outstanding job finding the right vehicle for me. John Moore is the best finance guy. I had a wonderful experience and I will go back to Robbins Chevrolet for any future car purchases.

Sharon

May 21, 2014

Britt was very helpful and made sure the deal I wanted I did receive. He was very friendly and made everything possible.

Alton

May 17, 2014

Service advisor was friendly, professional and informative. She was helpful in recommending my upcoming maintenance for my auto. I was in and out in a very timely manner.

Christian

May 14, 2014

Marcus was knowledgeable and gave the sales experience I was looking for: mostly over the phone, onsites were short. Thank you for being flexible. Also the offices were very clean.

James

May 7, 2014

The entire team at Robbins, especially Marcus and Corey made this a wonderful buying experience! Their courtesy and professionalism will most certainly returning to purchase again in the future as well as recommending the dealership to others.

William

May 7, 2014

I knew which vehicle I wanted and searched your inventory online to verify it was in stock. Sales was very helpful and helped me select what I wanted. The sales experience was enjoyable and what I expected from a quality dealership.

Jim

May 6, 2014

I like the way you take care of customers. This is the 3rd vehicle I've purchased from Robbins (including Nissan) and my parents bought a new 2011 Chevy Silverado. Not to mention that my wife's family have made 2 purchases from you guys. You've been in business since 1928. You are definitely doing something right.

Murphy

May 5, 2014

It started off a bit rocky, but in the end my service consultant Lozano took great care of me and the issues of my vehicle! :-)

Byrd

May 3, 2014

My salesperson really worked with me on purchasing a new vehicle. Even though I thought my credit was the worst thing but since I have not purchase anything within seven years my credit was low "starting over". He gave tips on how to bring it up. I am buying the vechile that I wanted and "needed" to accommodate my my family. Thank you for taking the time with me! Greatly appreciated!!

Gregory

May 3, 2014

The service was excellent, everything was done that I asked for in a timely manner, Alex Lozano is a true professional and asset to the company.

Sarika

May 2, 2014

they really really worked with me the care i got there i dont believe no other dealer ship would have worked that hard

Amanda

May 1, 2014

First I would like to thank all who helped get me into a car. Pat, there aren't enough kind words I can say to express the gratitude I have for you. This dealership has proven to me that there are still good and honest people out there. Once again I would like to thank all the members of staff that got me into a great car at a great price!

Llewel

Apr 30, 2014

This is my fourth truck that I have bought from Don Thompson and Robbins Chevrolet. As usual, the process was relatively painless and Don went out of his way to do this deal. Very Happy with my deal and my truck..

Tomasina

Apr 30, 2014

I've had some terrible experiences with the service department in the past which includes waiting and waiting for hours and receiving horrible service on vehicle maintenance. I went in expecting the same and even planned on working from my laptop for most of the day. I must admit that I was quite surprised and pleased with the service given this time. The quick service and courteousness of the staff really made my day. Keep up the good work!

Lorenzo

Apr 29, 2014

The service was excellent. I will srtongly recommend Robbins to any and all of my friends not only for service, but for any purchases.

Mackensie

Apr 29, 2014

Our salesman Marcus Loftan made the whole experience hastle free & enjoyable. We told him what we wanted & he made it happen. We will continue to get our cars from Robbins & dealing with Marcus.

Diane

Apr 28, 2014

Since moving to Texas in 1994 Robbins is the only place I have purchased my vehicles from! They are truly friendly, service oriented and make the whole experience a pleasure. Many thanks to Ricky Bishop and the whole Robbins crew! I love my new Tahoe!

Donald

Apr 26, 2014

Excellent selection and friendly staff. The only negative was the lengthy wait time to complete the sale of the vehicle.

Jenny

Apr 25, 2014

Love the way it's all set up. Drop off was quick and they were able to shuttle me back to my house. Vehicle seems to be doing fine ever since. Everyone was really nice!

Shirley

Apr 24, 2014

The only problem I had ,if one could call it a problem was, where 2 agents were on the telephone when I walked up to them to advise of my 1000am appointment. One agent finished his call and proceeded to take another one without even looking at me and asking if he could help. Just a minor thing no biggy.

Casey

Apr 22, 2014

Each time that I have used Robbins Chevrolet, the service and attitude of the employees have been excellent. Keep up the great work!

Reaves

Apr 19, 2014

We had the best experience, they will definitely have our business in the future.

Kelly

Apr 17, 2014

I came in to look at the 2014 Tahoe's. I was immediately greeted by Ahmed and Angel. They both were fantastic and made me feel very comfortable and at ease. Buying a vehicle is a very big deal and I wanted to make sure that my time and money were valued and they definitely did a great job!! When it came time for the financing I was introduced to John. He too, was very nice and helpful and made me feel comfortable in my purchase. I will definitely continue to tell others about this dealership. Hats off to all of you and thank you for a pain free buying experience for this first time buyer. Best Wishes, Kelly Taylor

Regina

Apr 17, 2014

The total time spent was worth.it. Seeing how things took awhile to process made it easier to stay calm and not complain about sitting. Thats great.... I got a awesome deal.....

Oystein

Apr 16, 2014

Just needed state inspection. Tech did good. Only complaint would be he put 4 miles on it. NOT what I want on my ZR1. Otherwise very impressed with new facility.

Don

Apr 15, 2014

Really a great experience! Dealer & sales man Madjic where very professional and really work with us to make the deal under the budget we wanted. Will definitely refer everyone I know looking to purchase an automobile to Robbins. Thank you for a great car buying experience again.

Rose

Apr 15, 2014

My experience was great! I wish it were cheaper to have you look at my broken steering wheel, but I can't imagine paying over $100 to look at it and an additional amount for repairs. Otherwise, great job!

Hubert

Apr 11, 2014

Like always Marcus does a great job. I have bought from him in the past and will continue to by from him. Cory did a great job working with the numbers to meet GM finance request. And John in financing was very professional and great attitude when working with. I know he has to have a busy day working with banks and customer's. I am very pleased with the team that was involved in getting me in the new malibu. Again Marcus did a wonderful job as my salesman.

Dustin

Apr 9, 2014

Charles was about as good as a business/person/welcoming/all around great person, as you could have in that position. It was my first time meeting him.

Dennis

Apr 8, 2014

Guy who Checked me in made me feel like he really cared. Made my day, good to start the day off in such a positive way.

Charlie

Apr 5, 2014

Even though I did not purchase the Avalon, there was never any pressure to do so. The Salesman was very nice and made my trip worthwhile. I will definitely consider this dealership anytime I am automobile shopping!

Ryan

Apr 4, 2014

I had a great experience at Robbins. The customer service is fantastic and they salesmen were very friendly and helpful. I will be a returning customer in the future. My salesman Donald Thompson did such a excellent job on helping me find the perfect truck that fit my budget. I will recommend Robbins to friends and family.

Alton

Apr 3, 2014

A little disappointed in the interest rate. I received offers for .5-.75 cheaper than what i got with Robbins. I will make sure and have my financing done before i start car shopping next time. Everyone was extremly nice and helpful. I still got a fair interest rate, but could of gotten better. AAA+++ rating for Robbins and all the staff. Love the new building, this is the 6-7 truck i have bought from Robbins since 1984

Jack

Apr 3, 2014

We had planned on getting a Ford truck. We had gone to the Ford place across the highway. They reached an agreement and he went out to get it OK from someone, he came back wanting to add thousands to our agreement. We got up and came to buy from you all where we had all ready bought 2 cars.Mr. Thompson explained how internet prices are NOT what they claim to be. He was honested with us.

Jessica

Apr 3, 2014

It was a wonderful experience for me as a first time vehicle buyer. Got great customer service from all the employees, especially my sales guy (Pedro Deleon). I would definitely be going back in the future for another vehicle purchase and will be referring family and friends. Keep up with the good customer service everyone and see you'll soon.

Michael

Apr 3, 2014

The reason why I went back to Robbins a second time was due to the cohesiveness of all personnel from sales to finance to receptionist. I believe in the trickle down theory, that values come from the top down and from the bottom up. Going from an executive car for 20+ years to my high school sports car was a difficult decision and every person at Robbins helped me make my transition and I appreciate it. I didn't just buy a car. I bought relationships with people at Robbins and I'll be back for more!

Abraham

Apr 2, 2014

My saler was awsome he told he would get me a price I was going to like and he did just that. Love the car It was a fantastic deal you guys have all my business in the future.

Lynn

Apr 2, 2014

THE STAFF TOOK MY CAR BACK AS SOON AS I ARRIVED. WATCHED AS WORK WAS GOING ON. AND COMPLETED WORK IN A TIMELY MANNER!!!

Lawrence

Mar 29, 2014

My Sales Rep Nakia was outstanding and Management went out of their way to make sure I was taken care of.

Heather

Mar 27, 2014

Everyone was very pleasant to deal with. Very helpful, and informative.

James

Mar 27, 2014

Mel, Joshua, and Marcus were great to deal with, honest, and most important respectful of my time. The deal I got was very fair and I will be reccomending the dealership.

Robert

Mar 27, 2014

I was treated like a king while at Robbins Chevy. I personally want to thank my salesman - Majid Calil and his boss Mel Ayele. Both of these guys made sure I got what I wanted and went out of their way to make it happen. I am an extremely satisfied customer.

Hitesh

Mar 26, 2014

Matrix is great, any time we buy a Chevy or one of our friends is looking for a Chevy, he is our #1 guy to go to. We always feel as if he is taking care of us in the best way he can. Look forward to working with him more in the future.

Connie

Mar 23, 2014

I was extremely pleased with this oil change. With the new service area it was much better and the oil change was done very quickly. I was surprised actually at how quick it was, I usually wait awhile. Thanks.

Dennis

Mar 21, 2014

I would like to say the whole experience with buying our truck was great! Don Thompson was our salesman and he did an awesome job, never once was pushy we told him what we wanted and where our payments needed to be and he did exactly that did try and push us into anything! Also the finance guy was awesome as well, he knew we didn't want to be ropes into anything extra. I have bought several cars and trucks in the past and never had service like this!! Would recommend Robbins to my friends!!

Gary

Mar 21, 2014

Ricky Bishop and Marcus Lofton are THE BEST... I placed a call to Marcus and he discussed what I was looking for with Ricky Bishop, and they had my beautiful Chevrolet, Texas Edition Suburban delivered straight to their lot after just one phone call. When I explained to Marcus exactly what I wanted, he got it!!! Pin striped and all. I am extremely pleased with my new suburban. I have been a loyal suburban driver since 1986, so I have owned a few, you might say. Robbins has helped me and some of my friends many times in the past, and I will continue to use them in the future. Robbins truly does have the most friendly and courteous staff hands down...

Roberto

Mar 20, 2014

Satisfied with the service. Very quick when it comes to an oil change. I also think someone took my Zippo lighter though. Still on the hunt for it.

Cathey

Mar 19, 2014

Only 2nd visit but was as good as the first, except for vacuuming out my car. :) I love this dealership and will never use another !

Doy

Mar 18, 2014

The sevice was great I brought my last car from Robbins that's why I made sure to come back to you guys to purchase my new one. Everyone was so friendly and nice and I look forward to seeing you guys in the future. Thanks

Ismael

Mar 18, 2014

I have had great service at Robbins Chevrolet and that is why I keep driving more than 30 miles to get this quality service passing many Chevy dealerships along the way. Thank you to the service manager that assisted me. "Alex"

Richard

Mar 18, 2014

Our salesman Reda was very nice and willing to help in anyway he could. John is finance was great also. Every one was very nice and extremely helpful. I will be recommending your dealership to all of my family and friends and will be back when we get ready to purchase another vehicle in the future.

Kathleen

Mar 17, 2014

Dealership is ordering parts and I'll take vehicle back when they have arrived. Perfect! I get to use the vehicle until service department can do the work.

not happy

Mar 15, 2014

My brand new car hadnt even made first payment some lady tboned me. Took to robbins as it was a brand new car we figured they would be the best and and would beat anyone in service etc. What a nightmare. After arguing and things still not satisfactory we took the car as it was best they could do. Last week I got hit on the same side. Having some of the same damage we are finding multiple short cuts and poor workmanship and things not replaced as told but somewhat fixed. We had no idea as we could not see until now. Would not reccomend my worst enemy to the service dept or robbins in general.

Carl

Mar 13, 2014

It was a no hassle and wonderful experience... my salesperson did a wonderful presentation on the vehicle to make me wanting to purchase my new 2014 Camaro Ls...First Chevy I ever own and I love it..I've purchased a total of 5 Dodges since 1985...Switching over to a Chevrolet was the smartest decision I've ever made on investing in a vehicle... Proud to be a Chevy owner.

Robert

Mar 13, 2014

We could not have had a more helpful & great salesman. Don Thompson went above and beyond to help us out. I will definitely refer friends & family to see Don!

Ronald

Mar 13, 2014

Marco was great had the car we were looking for ready when we arrived and the whole experience was pleasant

Mark

Mar 12, 2014

my 1st time at this dealership and i was very pleased with the service and the way i was treated.....billie was awesome...

Aaron

Mar 7, 2014

Was very pleased and impressed with the professionalism and fast service when I dealt with the employees in the collision center. My truck looks great and I'm very happy with the results.

Peggy

Mar 6, 2014

I appreciated the the way you all worked with me to get done what I wanted to get done, so I could get the car I wanted! Thank you all so much! Peggy D. Porter

Arden

Mar 5, 2014

My husband was interested in a new car because he got a letter offering him a good price for his 2007 Aveo. Muin Ahmad saw us and immediately came over to help us out. The next day my husband went back a bought the Spark.

Don Allen

Mar 4, 2014

My buying experience was awesome. My salesman Leal, was very helpful and willing to work with me. I want to Thank the staff for making my buying experience easy. I would recommend family and friends to Robbins Chevrolet.

Earl

Mar 4, 2014

Second new car purchase. Very good both time Same salesman both times. If I ever need another auto, I will look him up. Made buying a new car easy.

Tiffany

Mar 4, 2014

They were amazing a super friendly. They were able to get me a lower interest rate than my bank was offering with no downpayment. I absolutely love my car!

Jerry

Mar 3, 2014

Don Thompson is always wonderful. He is very knowledgable about every vehicle we have ever purchased....and that's allot! We are definitely repeat customers for 25+ yrs!

James

Feb 28, 2014

Matrix Watson was/is our salesperson and we are very pleased with his dedication to the customer and to providing uncompromising customer service.

Clark

Feb 27, 2014

Everyone was very welcoming and really worked with me to get the best possible price for my car. It was a pleasure dealing with Jonathan.

Karen

Feb 27, 2014

I brought my car in for Recall items. The service consultant, Lozano, listened to my concerns, and took care of my problem in a very professional manner. He gave me a time frame my car would be fixed in. When I called the next day, my car was ready for pick up. My husband picked up the car with no problem.Thank you.

Michael

Feb 27, 2014

Just wanna say thank you Alex for the outstanding service you provided to me. You got me in service diagnosed my concern and completed the repair needed for my 2013 silverado hands down it was five star service! I will definately return! I love my silverado and if this is the service that comes with it I will continue to purchase from Robbins. Alex really knows how to deliver customer service!

Alice

Feb 25, 2014

I had an awesome experience!!! My salesman Donald Thompson was very informative and extremely patient! The process was fast and he made sure that I bought a car that I would satisfy my needs!

Donald

Feb 25, 2014

Had an excellent experience. I arrived at the dealership was greeted by the front desk and Mr. Marcus came over to assist, showed me a few trucks then walked in to assist another customer and had Ali show me the Camaro's. Well needless to say, I traded in my Jeep and walked away with a beautiful SS the same evening. Also, Ricky Bishop was a great help, he appraised my Jeep and had everything in order so that I was only at the dealership for a short time. Thank you to the entire Robbins family!!

Herman

Feb 23, 2014

You guys was more than willing to help get into a vehicle but you wasn't pushing anything on me and I liked that. Thanks to Marcus Lofton for finding the truck I wanted!

Tabitha

Feb 22, 2014

In the last two years I have bought two vehicles from you guys. The peoples work with are extremely the best!! I just love Angel and Nakita! I think thatis how his name was spelled sorry if worry. I would recommend you guys to everyone I know looking for a new car. You guys made a great choice moving angel up to new car manager he is wonderful and very caring to the customer.

Angelica

Feb 21, 2014

Now with having the construction completed it was confusing on where to go. Staff told me go to the cashier to pay but I was just pointed in the direction but didn't advise me on what door to go through. Directed into area would have been better.

Connie

Feb 21, 2014

I found that the entire sales staff to be very friendly and helpful. They answered every question and gave directions to the different locations we needed. Our salesperson gave his very most attention to us, and performed an excellent service for my daughter and I.

Theresa

Feb 13, 2014

Mr. Fierro kept me very informed about my vehicle. The vehicle was ready when he said it would be. He was very patient with me and treated me like I was a valuable customer. This was not the first time that I had to have my car serviced there. He has always been very nice and polite. He also called me after I had got my vehicle back to see if it was running okay. Thanks Robbins Chevrolet for all you did for me.T. McFarland

Jeffery

Feb 12, 2014

I took my Equinox in for an oil change, Alex took care of me right away and it was ready before promised.

Tonya

Feb 10, 2014

The dealership is great but I'm definitely not satisfied with General motors because this new feature (auto start stop) that supposingly save gas wasn't a good idea. My 2014 Malibu has been in and out the shop for the last past three weeks.

Todd

Feb 8, 2014

Brand new vehicle which was purchased at Robbins, first oil change. Service Dept did an excellent job, no complaints at all.Todd Clark.

Andrea

Feb 6, 2014

I was very pleased with the professionalism showed by Billy my service agent. She was quick to handle the repairs on my car and kept me informed, even got the car back to me sooner then I expected.

Darrine

Feb 5, 2014

The new service center is comfortable and the service I received was fast. My only complaint is my name in the database is incorrect. My name is Tarine not Darrine. My husband is also a customer and his name is Darrien. I am not sure if the system got our names mixed up and combined, but I would like to have this corrected.Thank you

Sharon

Feb 5, 2014

It was the best experience I have ever had at a dealership.The service manager was friendly, they got me a rent car immediately and had my car ready when they said they would.I was very impressed.

Janice

Feb 4, 2014

After having Billie Collins as my service advisor, I would recommend others to this dealership. She ensured that the issue with my car was taken care of.

Ryan

Feb 4, 2014

Got the deal I wanted with no hassle. Very enjoyable experience and I will be back for my next Chevy purchase. Thanks!

Steven

Feb 3, 2014

Jonathan was very respectful of my time and I was able to get right to the point without wasting each other's time. Everyone there was pleasant and cordial.

Janine

Feb 1, 2014

My car had a serious fluid leak. They had a tow truck come and get it to prevent further damage. The best part was that the leak and tow was covered by the great warranty that came with my car.

Justin

Feb 1, 2014

It was awesome. We're completely satisfied! They all worked so hard to do what would make us happy & best suit us. Hands down the best experience we've ever had buying a vehicle. We will definitely refer everyone we know to Robbins chevy. Our salesman Don was great. Such a wonderful group of people working there.

Leslie

Feb 1, 2014

I am very impressed with the service at Robbins. I will send anyone I know looking to buy a car to Robbins.

Barbara

Jan 31, 2014

It was a recall issue and it was taken care of in the time I was told ut would take. That's much appreciated as I had a very full day scheduled. They rocked it out!

Isela

Jan 30, 2014

Took my car in for collission repair and had it ready sooner than expected. Charles was very helpful and polite. The whole process was easy and convenient for me. Will definately remain a customer for as long as I own my chevy.

Lynn

Jan 30, 2014

I dropped my Chevy Cobalt off before work to have a recall issue taken care of, and it was ready in time for me to pick it up from work. I also got my oil changed. I appreciate the fast, friendly service.

Melissa

Jan 30, 2014

I was not bugged at all while looking at trucks in the lot. I asked to look at a deal I found on the internet and did end up buying that truck. Everyone was very nice. I bought a truck form Lone star Chevy about 4 years ago and they made it a terrible experience in comparison. Reda was my sales guy and he was fun to deal with.

Christopher

Jan 29, 2014

The guys in service took great care of me. got my truck in and out in just a few hours. Cole Robbins is the MAN

Joe

Jan 29, 2014

I have been dealing with Robbins Chevrolet for many years and have purchased many vehicles from them. they are locally owned and they value their local people and strive to help their customers. i enjoy all my dealings with this dealership. waiting to see the new facility. I will be there on monday right after my super bowl party. (bring back the alvalanch)

Steven

Jan 23, 2014

Sales and training went quite smoothly. Only complaint I have is, the car wouldn't start the next day. Found that no one tightened the positive battery post down.

Thomas

Jan 23, 2014

Very quick, friendly, and informative. Top notch service at affordable prices. They certainly set the benchmark for service-related businesses. I don't dread future visits to their fine new facilities.

Becky

Jan 22, 2014

I came in to have my oil changed in my 2011 Camaro, I like the fact that I could drop it off and got to eat with my sister. I might not have someone with me next time so I just hope the wait won't be too long. Everybody was so friendly and helpful. My husband and I have been customers of Robbins for many years and have bought several vehicles. Hope to buy be another Tahoe as soon as I pay my car off. Maybe by the time the 2015 comes out.

Cynthia

Jan 22, 2014

Tony & Billie in service took excellent care of me & my Traverse. I will recommend them to everybody. The sales/management side of Robbins Chev & Nissan will NEVER get another cent from me & I tell everyone I know to RUN away from that place. This is my 4th new vehicle & was BY FAR the WORST experience I've ever had. And you can forget about any kind of servic after the sale or follow up of any kind. But my experience with the service department is great!

Donald

Jan 22, 2014

All is great but you kept our second set of keys until YOU deliver license plates. I feel this is not right as we have already paid to the auto on Jan. 23th when we bought is.

Justin

Jan 22, 2014

Robbins Chevrolet has been a great experience this time as well as the previous times I have purchased vehicles from them . Marcus lofton continues to be a great salesman whom always takes care of us. I deffinetly will purchase another vehicle in the future from Robbins Chevrolet.

Michelle

Jan 22, 2014

Salesman was extremely honest, nice, knew his GM product, and made the buying process very easy. I would buy another vehicle from him in the future.

Gary

Jan 4, 2014

the service rep was very helpful , courteous with information I needed to make a decision on what to do. the truck was in on Thursday and back to me on Friday afternoon great service and thank you.

Terri

Jan 2, 2014

Everyone is always friendly and helpful. At this time, I do not feel that you can make any improvements. Keep doing what you are doing.....Thanks.

Britt

Jan 1, 2014

Lazona has been my service rep for years and always does a great job keeping in touch with me and notifying me of work to do and when it's done for pickup and offering transportation. I even take my GMC YUKON to Robbins for service . Keep up the good work.

Roshunda

Dec 30, 2013

The sales experience was initiated online but the spirit of excellence was activated the moment I arrived at the dealership. I was handed over due to high volume on that day but found great pleasure in working with the sales person given me. He ensured that everything was satisfactory to what I was looking for in a vehicle. The finance manager also assisted with walking me through what could've been a stressful process. Thanks Don, Nakia and Moses for a Great experience.

John

Dec 28, 2013

Billie was very helpful and knowledgeable about my vehicle and the tire problem. She is a shinig star in a field where excellent customer service is hard to achieve while maintaing the dealerships best interest. I will continue to bring my Corvette to Robbins for service because of her following up and getting my service done.

Alton

Dec 27, 2013

This my 3rd Chevrolet Truck that I bought from Robbins Chevrolet and my service rep. Alex Fierro has been very helpful to me on the service of my trucks and I know that everything will be taken of. Alton

Barbara

Dec 22, 2013

Being a challenge to get into my dream truck was not any kind of hardship for Matrix, Angel and Moises. I was always treated with respect and the utmost courtesy. It was almost fun! I will be back to Robbins when I'm ready to trade in this truck. Everyone I know will be told to go see Matrix at Robbins!

Cody

Dec 21, 2013

I was very pleased with the service I received from Robbins Chevrolet. I was upside down on an older vehicle, didn't think I was going to be able to get out of it with something I wanted. But I did. Thank you

Busy Bee With OCD

Dec 20, 2013

Thanks ANGEL BAUTISTA,REDA ELHAOUARI and HENRY WALLER for making the car buying experience so stress free! These guys worked all their magic to help get me in my dream car under hard circumstances.I will forever be a Robbins chevrolet girl and will tell all my friends and family how wonderful you each were to me and my husband. Thanks,Jennifer Kelt McCaslin

Dustin

Dec 20, 2013

I have purchased an 2011 tahoe and corvette. I ordered and received a 2014 stringray. Lee Gonzales is a pure pleasure to work with in every aspect.

Pedro

Dec 20, 2013

I was out of there in less than an hour, and treated with respect and courtesy. I will never buy a vehicle from an another dealership.

Justin

Dec 19, 2013

Jake was a great salesman and really took care of us. He has set the bar in how all salesmen should treat their customers. We look forward to doing business with him in the future.

Mark

Dec 19, 2013

We received our price on-line, liked it and went to Robbins the online price was honored and we bought the car, saw the money guy and we were out the door quickly. Our salesman J. Wise was an excellent sales person. We appreciate his professionalism

Thomas, B

Oct 11, 2013

My mom who is 83 years old and myself have made our second purchase from Don Parker who has been with Robbins Chevrolet for 12 and 1/2 years . He is the most considerate salesperson that we have ever met. I will continue to purchase our family vehicles from Robbins Chevrolet dealership. I would recommend Don to anyone who wants to buy a vehicle. He goes that extra mile each and every time. The dealership is 85 years old and our family will be here to purchase our vehicles when it turns 100 years and beyond.

lowellkirby

Sep 5, 2013

This dealership is a total waste of time!!!! They low balled my trade; wasted 2.5 hours of my time; left me in the salesman's office while he went on another test drive and other salesmen were standing around doing nothing. There is nothing efficient about their buying process. Salesman should have put me in the car I was going to test drive while they were appraising my trade in but he didn't. We didn't even get to talk price of the new car because I was so frustrated with them I had to leave. I wouldn't buy a car from this dealership if they were the only one that had the perfect car. Stay away and save yourself a lot of grief!!!!!! I thought going to a small town like Humble to buy a car would be better than a big city dealer. Wow was I wrong! Do not waste your time here!!!!!

valez, J

Sep 1, 2013

Excellent experience with the sales person (Reda) and the Internet Manager (Mel). The staff overall exhibit exemplary professionalism. They were very attentive to my needs and did everything to ensure my satisfaction. The e-pricing experience was very gratifying and they responded to all my email in a timely manner. They were in contact with me over the phone to follow up to the written communications. This has been the best buying process I've had so far and I will make sure I recommend this dealer to my fiends and neighbors. Extremely satisfied customer with this buying experience. Now I have two more friends.

Anna

Aug 31, 2013

I looked at many dealers and priced many cars for this purchase and Robbins gave me the highest amount for my trade, the lowest price for the car, and the best finance rate. The sales and finance team were very friendly, helpful and fair. As a female I never felt intimated and I would recommend Robbins for anyone wanting to purchase a car.

Darin

Aug 31, 2013

My salesman worked hard to get my business and in the end I am pleased with the result.

Karla Valero

Aug 31, 2013

Overall, he had great customer service, very helpful at all times and didn't feel pressure to do the purchase. I will recommend him any time to anyone that is looking for good service and good deals and definitely will come back with him for my next purchase. thanks for all the help.

Waitingcustomer

Aug 30, 2013

Be prepared to WAIT, WAIT, and WAIT some more. Even wehn they say car is ready, dont be folled, you will WAIT, I was there for 2 hrs just to pick up, another cuatomer over 4 hrs. Worst service department I have ever seen, do yourself a favor go anywhere else.

airplaneman777

Aug 22, 2013

I have a 2011 Suburban with 33k miles. A while back (around 10k miles), my passenger side mirror started going from the settings I had it set to, to the full out position intermittently when using the remote to unlock the doors. I took it to the dealership (Robbins Chevrolet in Houston, TX), and the service manager (Tony) saw it do it himself. They told me to switch remotes (I was using the #2 remote instead of #1, but both of the memories were set to the exact position) and they thought they solved it. It continued to be an issue sparingly, but not all the time. Now, at 33k miles, its doing back to doing it a lot. I took it back to the dealership today and they have refused to fix the problem because I have a aftermarket Alpine radio installed. When this issue was first brought up, everything was completely factory. Factory radio as well. So, this was an issue before and after a aftermarket radio has been installed. Not only has the service manager (Tony) has seen this issue himself, the service advisor (Alex) saw the mirror go to the full out position as well today when I brought it in. Chevrolet is refusing to fix this issue because there is the aftermarket radio installed, even though this issue was occurring before anything extra was put in there. Instead of fixing the problem, they're coming up with excuses and reasons as to why they won't fix it. That is the most frustrating part, I have had this issue before anything was in there, and they refuse to fix it. I have taken it up the ladder to GM's tier 2 for customer satisfaction and they continue to refuse to fix the problem. I will begin to fill out a BBB complaint on GM and Robbins Chevrolet. I write this to caution any prospective buyers out there that Chevrolet will do anything it can to get away from honoring their warranty. I am in the market for a new truck, but this has steered me far away from buying another GM product.

pete. p

Aug 12, 2013

Awesome customer service . I was very pleased about the price and the Interest rate. I will definitely do business with Robbins Chevrolet. Great people to do business with.

evc

Jul 31, 2013

Very helpful salesperson and Finance team! Alvin is a great salesperson and is ready to make a deal.

left1298

Jun 4, 2013

I took my truck (which was bought at Robbins) in to have the brakes checked.Tech asked me if I had taken it back to where I had the brakes done and I said I wanted Robbins to check them. He told me it would be $49.95 for the check. I OK'ed that but declined Robbins price of $195.00 to turn 2 rotors. When I picked it up it had "shop charge" bringing my total to $56.98. I took the truck to a local brake shop who checked it for free and turned the rotors for $52.00. I was buying my next truck from Robbins but not now. What a rip off. By the way what was the "shop" charge for?

Sunday

May 29, 2013

Robbins is the best place to do business they treat you like a family

tp4whlr

Apr 7, 2013

I purchased a used vehicle a little over a year ago that I was constantly told was a CPO (certified Pre-Owned). I even had it in for service several times and was told on each visit it was CPO. Now suddenly I'm told the vehicle was never entered in the system as a CPO? Robbins has told me they will cover issues through their service dept., but what happens if I'm on the road? I feel I was intently mis-led at purchase and paid way too much for the vehicle without the additional CPO coverage. Robbins should make good on the additional warranty as I feel I paid for it, and should have that safety net while traveling not to mention the trade value. The vehicle obviously will not bring as good of trade value without the CPO coverage, even though it has less then 20 thousand miles on it.

Kathryn L. Gage

Mar 18, 2013

Cesar Cantu has been an excellent salesman/manager. We have always ben very pleased with the service we have received. Mr. Don Parker was very helpful and a pleasure to deal with. We are very happy to have been a faithful customer and have always received the best deals and service.

Meagan

Mar 15, 2013

The members of the staff at Robbins are amzing and very personable. Don Parker remembered my husband and I from our previous visit, and was very hard working. Although the original car we wanted had been sold, Don made sure to get us in another car that we love and keep it in our budget. Henry in finance was amazing, and has a knack for people. I will absolutely use them again. Thanks for all your help Robbins!

Tony

Mar 7, 2013

The service department are all very friendly and look to take care of any problems you might have very quickly!! I cant wait to see the remodel in August of 2013.

don simmons

Feb 28, 2013

we buy our vehicles from Robbins, because we like the salesman we use. who is Don Thompson.; he is friendly and honest. helps whenever he can.

STEVEN FRICIK

Feb 26, 2013

excellant SALES service, Don Parker was outstanding, go in and out in 30 minutes.

A Moss

Feb 23, 2013

We just bought our second car from Don Parker. He spent the time to find what we wanted for our truck, and worked to get us in the car. We will continue to come see Don for our future vehicles, plus refer our freinds. He went the extra mile!!!!

Gerald McCain

Feb 23, 2013

Don Parker has sold me my last two vehicals. Both trucks in a four month time frame. Don P. will be my sales man for my next truck.

April

Feb 22, 2013

Once again, I enjoyed my experience buying from Robbins Chevrolet. They always work hard to make sure I am happy and my salesman Nakia is outstanding. This was my 5th vehicle purchased from this dealership. I plan to buy from here again and always recommend this place to my friends and family.

janet casey

Feb 22, 2013

I had a wonderful experience at Robbins Chevy. There is very friendly, experienced staff.

Larry Newlands

Feb 22, 2013

My experience has been outstanding in my purchase of my 2013 Chevy malibu at Robbins Chevy preowned building. My salesman Don Parker and his manager Carlos Muller were very knowledgeable, professional and very helpful throughout the whole process. I will very gladly recommend anyone I know that is looking for a vehicle to do business here.

maria peters

Feb 21, 2013

great staff really appreciated my sales rep evan t whom was very helpful the whole staff was very nice will recomed this place to anyone

Matt McMillen

Feb 21, 2013

Good experience buying this car and selling my old auto. Thanks

Michelle Hart

Feb 21, 2013

Don Parker gave us Great Customer Experience here at Robbins Chevrolet. this is our 3rd car that we bought here.. the staff was great to us and the finanace dept. made miracles happen, I would recommen them to any family carlos was great help making this happen for us and my family.. I would be buying all our cars here in the future.. Thank you! Michelle Hart

Dave

Feb 20, 2013

Job well done and people are great. This service department is professional and very much concerned with the details.of the job.They are timely and will work with eah customer to accommodate as much as possible.

wpeoples

Feb 8, 2013

BEWARE. Do not purchase a car here at the used Cheverloet dealership. We were told that the lender was requesting that the price be raised on the vehicle due to our credit. In all reality it was in fact the finance manager that up'd the price. This was verified by contacting the lender and them telling us that they wouldn't ever request that the price be raised. We were in a situation and felt we had no other way out but to sign the contract for the car that we purchased. Not to mention that we were promised parts for the car and still haven't received those parts and it has been over 3 months since we purchased the vehicle. They are nice, they put on smiles, but its because they are taking complete advantage of you. Especially when you are someone that honestly needs the help. Their personal bank roll is a little more important. Once the deal is done they won't contact you about their "we owe" situations. You have to follow up again, and again, and again.

whysper

Oct 6, 2012

Totally wasted my time. Made a simple reprogramming a bad experience. Completed work without my permission. Did not listen or review car records. Totally displeased.

latonia

Sep 11, 2012

The service here makes me come back over and over again. I drive a distance to get here and it is worth it. I have a chevy equinox and they take very good care of my vehicle. There are a lot of other dealerships closer to my home but I choose to come here, strictly because of the customer service.

Norma

Sep 11, 2012

I bought a 2011 chevy cruze from this dealership. Marcus Lofton sold me the car and I HIGHLY recommend him to anyone that is looking for a car. He WILL take care of you. Overall it was a great experience and I am loving my cruze.

Sarah

Sep 11, 2012

I come here to get my car serviced every time I need something, right now I'm doing the every 3,000 miles check up. When I first come in they let me know how long it will take and they always stick to that time. I highly recommend this dealership.

Scott

Sep 11, 2012

We bought two vehicles from here a 2012 camaro and a 2010 chevy cruze. Both times were good experiences. Today I'm here getting the camaro serviced. I forget the name of my sales person but he did not pressure us at all and was very friendly with us. This is a good dealership, worth checking out. They are very honest and they guarantee any service work being done.

mwhisenant

May 28, 2012

April 27, 2012, I bought a brand new 2012 chevy traverse from Robbins Chevrolet. The salesman and the sales manager, I guess he was, were terrible. After they took my truck that I was trading in to be appraised, I had to ask them 5-6 times for my key back. I kept getting the "I left it on my desk" excuse, and his desk was maybe 10 feet away. I hate games and this was 1 big game to them. And even though this was the vehicle I wanted, the salesman did not offer to show me the car, any of the options on the car or my color choices. And when we finally sort of settled on the vehicle price, they only had 1 on the lot for that price. Basically, this is it, take it or leave it. Plates came in about a week later, no phone call, nothing. Until I called them 3 weeks later and the lady who answered said they had been there,they couldn't get a hold of me, messages had been left at the number they had. Except, they had the wrong number, were calling and leaving messages on someone else's phone. apparently, no one bothered to pull paperwork or look in the computer to verify my number or look for my husband's number. And the stupid part is, they had my number wrong because of 1 number. And now, just under a month later, my new car is going into the shop because of some banging noise under the hood on the driver's side. They have no idea what it is. It has been making this noise from the beginning, my fault for not bringing it in sooner but I should not have to put my new car in the shop after only a month. And no one seems to really care to much.

buckleman47

Jan 4, 2012

I have bought 5 vehicles from Robbins,since 1981. I bought a 2009 truck back in July.I had a flat tire at the bank in New Caney about 3-4 weeks ago. I could not find the jackhandle or the lug wrench. I called Robbins, and talked to Todd Robinson. He told me it should be with the jack. When I could not locate it he offered to come and help me.Then I had a problem trying to lower the spare. Now I'm feeling like a dummy. Todd, and another man from Robbins,came by on their way to lunch. They found the problem; why the spare wouldn't lower and fixed it. We changed the tire. I told Todd how much I appreicated them coming to help me,when I asked how much I owed them for coming. He said, come see us next time you need another vehicle. I told him I would, and I will.Regards,Robert W. Drennan

Casey7

Dec 20, 2011

I have purchased 4 vehicles from Robbins Chevrolet in Humble and each time I have come back and worked with Matrix Watkins. When I went shopping for a new car for my wife, I was recommended by a neighbor to pay Matrix a visit (they too had bought 2 cars from him with high marks). After that first experience, I was sold. Matrix made the car-buying experience what it should be and nothing like what you expect it to be. He was straight-forward and honest and worked to get us the best deal he could. When it came time to sign the paperwork he was with us until the end where the finance department picked up and carried us across the finish line. I have done this 4 times so far and when I need to trade up for a new car again, Matrix at Robbin's will be where I go. Anybody else is 2nd best, period!

ColeHarley1

Oct 8, 2010

My salesman Ryan was great, and I was in and out in less than 2 hours. Way to go Robbins.I will tell everyone I know to shop at Robbins. This was my 2nd car to buy from Ryan, and the Robbins store, and both times I was treated great, and was able to get what I wanted-needed with no hastle at all.

jonesde67

May 7, 2010

I purchased a 2010 Camaro and was mislead by the salesman, Ken, concerning an option for the vehicle. The dealership agreed to install the option at no charge to me, which I appreciated, at least at first. The salesman had me come into the service department, as I took a day off from work for this, only to find that the part was never ordered. After showing my disgust in the situation, I worked with another manager who ordered the part. So I go in to the dealership today to have the part installed, and they don't have the parts they needed, again. So at this point I have wasted two days, and will have another 10 - 14 day wait before expending even more time.The first salesman offered to provide me and my wife a dinner if we completed the satisfaction survey indicating he did a great job. He never showed me anything about the car and really did nothing to deserve a good rating. The manager that took over after the salesman today kept relating that he was providing the part for free....of course that wasn't the case or they never would have offered to install it. There is an obvious lack of communication between the service department and the sales personnel. The service department personnel have been as helpful as can be expected, but they have been "thrown under the bus". The manager today blamed the service department on ordering the wrong part but I was there when he handed the clerk the paper with part number on it to order.I asked the manager, Ron, several times to give me a means to contact Mr. Robbins himself, but he refuses to do so. I doubt that Mr. Robbins wants his dealership and his name associated with such poor customer satisfaction. I am continuing to try to find a number of email though.Just wanted to share my experience with Robbins Chevrolet in Humble and hope no one else has to experience the same poor service.