Used Cars for Sale at Rob Sight Ford in Kansas City, MO

Chris

Nov 7, 2016

The reason I chose your dealership was how Zach approached us and wasn't pushing me towards vehicles I didn't want or need. Transaction was smooth and not pushy.

fordescape

Nov 6, 2016

OUTSTANDING!!!!! Jeff Scleicher made my vehicle buying experience easy. He was very knowledgeable and show me how to use all the technical feature on the vehicle. He even call me several days later for a follow up. I enjoyed working with Jeff. Thank you Jeff

Sundevil32

Nov 4, 2016

I had no issues, Zach was not pushy or trying to up sale constantly. They worked with us on price and final sale was quick and painless.

JAMES CULLEN

Nov 3, 2016

Service Rep had exceptional customer service skills.Very Detailed.Patience and explained all services needed.Appreciate that a lot

Denise Gerloff

Nov 2, 2016

Best dealership in the KC area .

Vivian Nazzaro

Nov 1, 2016

Came in for brakes and oil change. Staff was sweet, work was efficient....very satisfied!! Thank you!!

dgerloff

Oct 31, 2016

We enjoyed working with Michelle Knudsen. She worked with us at our own pace. Very helpful. She was very knowledgeable and explained how to use all the features in the vehicle.

Fusiongirl

Oct 30, 2016

It was wonderful,the service guys greeted me and got me right in. I was in and out within an hour and they even washed my car. Thank you so much for the courteous service and promptness. Will be back when service is needed again.

Danielle Faulkner

Oct 28, 2016

Friendly, helpful and just all around nice. .

Wayne Seward

Oct 27, 2016

very professional and serviced my car quickly. .

Taylor Garrett

Oct 26, 2016

GOOD JOB !!! THANK YOU .

fordescape

Oct 26, 2016

We had perfect charisma with Michelle Knudsen. She worked with us at our own pace. Very helpful. She was very knowledgeable and explained how to use all the features in the vehicle. She invited us back at any time in the future if we wanted to review again.

James Cockrell

Oct 24, 2016

Jess went above and beyond to help me figure out what was going on with my vehicle! Him and the mechanic must have pulled all of their hair out for the problem that had occurred. But, they fixed it and everything is great now! I can not give enough appreciation to them! Great Job!!!!

sock the monkey

Oct 22, 2016

I was anticipating a high-pressure sales pitch with the focus on closing a deal, but my experience was nothing like that.>From the start, Gary Singer was friendly, unhurried and knowledgeable. He made the selection process, and the purchase itself, quite easy. I would absolutely recommend your dealership-- and this man in particular-- to any friend wanting to buy a car.In fact, everyone I've dealt with there has been outstanding. Already, I have the paperwork necessary for the DMV on Monday. Could not be happier.

David Daniels

Oct 20, 2016

Professional and efficient. Work done well .

KSgreg

Oct 20, 2016

Everyone at the dealership I visited with seemed to really enjoy their job. That good attitude comes across as you work with the folks at Rob Sight Ford. Much more pleasant than many other dealerships where hard sell and cut-throat tactics come into play. Salesman Jayson Szymaszek and Sales Manager Bob Wright couldn't be any more easy and pleasant to work with.

DIANE TRIMBLE

Oct 20, 2016

Great - they were on time, polite and efficient; my vehicle had been washed and wiped down after my oil change. The waiting area of this dealership is SO much better than Shawnee Mission Ford, which is where I used to go. I'll stick with Rob Sight from now on.

Vehicle Purchase

Oct 13, 2016

got new car no hassle . . .

Alvin VanDuyne

Oct 12, 2016

No pressure buying experience. We were able to look around and explain exactly what we were looking for. The sales person was very helpful and honest about all dealings. Ability to test drive multiple vehicles and not feel rushed into any decision

Ronald Nichols

Oct 10, 2016

Came in for environmental control problem and mirror rattle: fixed with no hassle.

rwd63

Oct 10, 2016

Jeff Schleicher made the process of buying a truck simple. From the first phone call inquiring to filling out paperwork. Jeff understands customer service and going the extra mile. Even so far as to wash and clean the truck after the wash bay was shut down. Frank Marcurella made the financing and paperwork simple and clean explaining all including extended warranty.

WhitneyC526

Oct 10, 2016

Alex made car buying painless. Very good customer service skills. Any questions that I had were very easily answered and process was quick without any waiting around.

jerry Mantooth

Oct 7, 2016

Your people are always friendly, helpful, and informative.

Kyle Lyons

Oct 6, 2016

Did exactly what they were supposed to do and saved me some money as well.

Thomas Baty

Oct 5, 2016

As always, professional ant efficient. .

Katie Healy (Cranston)

Oct 4, 2016

I'd been looking on-line for weeks. They got me the deal I was looking for and accommodated my desire for leather seats. I really loved their website.

Rob Ellis

Oct 3, 2016

The people at the collision department provided excellent customer service. They recognized that I had just been in an accident. They managed all the necessary processes with the insurance company and fixed my car I less than two weeks. My car was presented detailed and buffed to a mirror finish. The employees at Rob Sight Ford are the best!!

md123

Oct 3, 2016

Always pleasant and professional. Appreciate the multi-point inspections and detailed reports. Love the extra amenities (car wash, workstations, coffee/breakfast treats). Will purchase my next car here too. Thank you.

Andy Trout

Sep 30, 2016

I had a wonderful experience, Craig was very helpful, explained things clearly, and the time it took was not too long. Very satisfied.

Michelle Dixon

Sep 29, 2016

Always feel well taken care with my service needs and working with all of your professional staff. Very happy with Rob Sight. Will definitely be back when ready for new car.

Mark Hill

Sep 28, 2016

Good work was done fast and quick .

Jeff Adams

Sep 27, 2016

Had to have warranty work on used car I bought. .

Happy customer Adams 1

Sep 27, 2016

Usually buying a car is stressful but I had a great experience. I highly Recommend anyone looking to buy a car go to Rob sight Ford!!!

MaryK

Sep 26, 2016

My car buying experience at Rob Sight was stress free and I was in and out in no time. I would recommend to friends.

Joe Libby

Sep 26, 2016

For a simple oil change, it was very easy to drop off vehicle the night before, wait for the call the next day, and then pick up the vehicle.

Denise forrest

Sep 26, 2016

Super nice, friendly, I drove 3 in a half hour's to get there and I'm really glad I did! I thought the experience of buying a car here was extremely different then other dealerships, because they don't harass you at all! There is definitely a difference in this place! Now I couldn't see myself going to any other dealerships! my experience was defiantly 10 stars I got my dream car!!

Motorcrazy6

Sep 25, 2016

As a person who treats my clients with respect and built a business based on trust and service, I can tell you that if you want a Ford product, you've found your place to do business with Rob Sight Ford.Save time and money with Rob Sight Ford.

Sylvia Moreng

Sep 23, 2016

Prompt, courteous, & very professional! .

Jared Stotts

Sep 22, 2016

we had our gmc acadia serviced on sat. very pleased with our experience. thank you.

Elaine Jones

Sep 20, 2016

Erik Davidson was very helpful and courteous in explaining the problem to me concerning my vehicle and getting it fix perfectly. Everyone was respectful and helpful. I thank them all.

gary neun

Sep 16, 2016

john was clear & responsive - by phone & email .

Dagwood

Sep 16, 2016

John C did a great job as usual.Service was exceptional and John C always does a great job. Pickup process could be more clear....

Josh Myers

Sep 14, 2016

Very quick service and nice people .

Sumbo

Sep 13, 2016

Rob Sight and his team are professionals and treat you right. They answered all question and never applied any pressure. The buying experience was very satisfactory! I would recommend them to family and friends as I know the staff would take good care of them.Thank you first to Rob Sight.Next to Frank Macurella - Finance manager - I really enjoyed working with you.Last to the two sales people that helped me Sandra Jacobs and Jeff Schleicher - I really appreciated the patience with all my questions and test drives you took absolutely great care of me.Top Notch Dealership.

WAYNE DEFREECE

Sep 13, 2016

Scheduled routine oil change and tire rotation. They fixed a loose front torsion bar that was causing some rattles. Quick and easy. Excellent service as always,

Terrance Stigler

Sep 12, 2016

I dropped off my vehicle for an oil change. It was ready within 2 hours and they service report was spot on with what I need to address.

Mendy Sears

Sep 6, 2016

Friendly, knowledgeable and very easy to deal with....made the car buying process very easy.

Ab1

Sep 3, 2016

Craig was very accommodating. Came up with tire quote quickly. Accelerated their installation by a day. He was very professional. Having access to a network of Ford support on the tires factored in my decision to purchase.

1fordfan

Sep 3, 2016

Fantastic experience all around! Everyone at the dealership was extremely friendly and helpful from sales all the way to finance. Thank you very much for the excellent service!

Gina Baltz

Sep 1, 2016

very knowledgeable and polite. Very clean and organized. Michelle had cars out and waiting for us when we got there. She was suppose to be off and she waited for us. Thank You

KrisKristin

Sep 1, 2016

They went above and beyond to find exactly what we wanted with no hassle! We will definitely continue to buy from this dealer in the future.

Candi

Sep 1, 2016

Michelle did a great job working with us on finding the car that we wanted. The dealership didn't have the exact vehicle I was looking for so it had to be found at another dealership. Michelle was great about keeping me updated on the process and even came in on her day off so that I could buy it.

Phil Putthoff

Aug 30, 2016

Excellent service from Dave Bryant in Service .

ccoggs

Aug 29, 2016

Jeff Schleicher was very very hands on. After speaking with him on the phone and submitting a credit app online, my wife and I drove out there on a Saturday afternoon. Upon our arrival we asked to see Jeff. About 2 minutes later Jeff pulls up in the Explorer I inquired about and told us to take it out and drive it for as long as we needed. I reviewed each vehicle online in depth. I was not really sure of the color that was listed(Guard Metallic). but to see it in person was awesome. After some small talk, and looking at the rest of the inventory, we decided that color and car was the one we wanted.Next after signing some initial paperwork, we were then seated in the waiting area for about 15 minutes.Next we were greeted by Brian Phillips from the Finance Dept. He was exceptional as well, found us an incredible rate and financing. The whole process took all of 15 minutes. I purposely left my checkbook at home, because of past experiences. Brian told me to take the truck home and if need be I could even bring the check back on Monday!Outstanding Professional Service!!!

Nathan B

Aug 28, 2016

Professional. Courteous. Patient. Efficient. Familial. Made/kept another customer for life. The personal attention and compassion were very heartwarming and welcome. Really made my day and my next few "driving" years.

Ben Alleman

Aug 26, 2016

Definitely the least stressful experience I had while shopping for a vehicle. I wasn't pushed into buying on my first day in the door, and I had time to weigh my options. This dealership clearly stuck out above the others.

Marshall Christiansen

Aug 24, 2016

Zach was extremely friendly, accommodating, and willing to help throughout the entire buying process. Bob Wright came across as confrontational during the two minutes I had with him.

Rotwein

Aug 24, 2016

Third vehicle purchased from Rob Sight. Gary Singer has been involved in the last two purchases and it has been a pleasure working with him.

Mike1987

Aug 22, 2016

The experience was outstanding. Michelle did a great job and we appreciated that she knew the product (F150)very well. Frank was terrific when we came in to sign papers and we enjoyed his insights into the truck and it's many features. Also wanted to point out...our first contact was with (can't recall name so I will call him the "lot guy"). He was exceptional and is a real credit to your dealership. He was courteous and helpful and I appreciated that he pulled the truck out from the show room for me.

Travis Thompson

Aug 22, 2016

Purchased our gently used 2016 Yukon through Jeff Schleicher. Zero pressure, quick responses, and Jeff saw the transaction through from start to finish. I'm out of state, and purchased from WI (site unseen, aside from the detailed description and walk around from Jeff) and would not hesitate to do so again from him.Thanks Jeff!

Greggory Corum

Aug 19, 2016

Long distance purchase and everything was beyond expectations. Alex was fun, great with all the details and when I got there the whole experience was fantastic. The truck I bought was a pretty basic model and I cannot believe how much better trucks have gotten in the last 5 years. I am jazzed!

Ben

Aug 19, 2016

Definitely the least stressful experience I had while shopping for a vehicle. I wasn't pushed into buying on my first day in the door, and I had time to weigh my options. Not only am I happy with my purchase, but I was very happy working with this dealer. This dealership clearly stuck out above the others.

D Jones

Aug 18, 2016

After having a terrible experience at another Ford dealer in Olathe. I took my 2016 Mustang to Rob Sight. What a pleasant experience. They provide the needed service with timely updates. Communicating all the needed details. Top shelf service from beginning to end. I know where to service and purchase my next Ford. Rob Sight!!!

Miguel garcia

Aug 16, 2016

Friendly, courteous and the no haggle pricing made it a smooth transaction

Andre

Aug 16, 2016

Looking foward to make businnes with them. They are pretty good, but unfortunally I could not buy my car there this time.

Greggory Corum

Aug 16, 2016

After an intense 4 day search on the internet for the best buy on just the right truck, I finally found exactly what I was looking for at Rob Sight. The right color, the right options and an incredibly good price. I sent an email to reinforce that the price was correct and there were no hidden fees. Immediate response and a follow up phone call. I locked it in, flew 1500 miles to pick it up and everything about the experience exceeded anything I could have expected. Alex greeted me at the door, the owner came into the finance office to introduce himself and I was in and out in 30 minutes! To my surprise it had a full tank of gas already in it, perfectly clean and dressing on the tires. Truck was far better looking in real person and as a certified car/motorcycle nut I am particular. I am also amazed at how far the technology has come in 5 years (I got an ecoboost and yes it really gets 22MPG at 78 MPH!) I wished I had done this three years ago. Rob Sight-you guys are the best!!

Subyshep

Aug 16, 2016

Once again your service department hit it out of the park! I was able to drop my truck off on Saturday morning and pick it up with a new alternator installed on Monday. They even washed my truck before I picked it up. Thanks again!

ckingston

Aug 16, 2016

Appreciated the sales approach - not pushy - very accommodating and what I perceived as a genuine desire to earn my business. The transaction was handled very quickly - was in/out in less than an hour!

kevin wilbur

Aug 11, 2016

this was a great experience...in and out quick. Everything was as discussed on the phone the day before with no hidden surprises.

racer5kw

Aug 10, 2016

This was a great experience...in and out quick. Everything was as discussed on the phone the day before with no hidden surprises. A price was agreed to, including a fair trade amount...nothing changed once I arrived.

Ramona Anderson

Aug 10, 2016

Very easy and comfortable to deal with. Will buy there again when getting vehicle. Very pleasant people to deal with. Did not feel pressured at all

johnny

Aug 7, 2016

Absolutely terrific. By far the best dealership experience I have ever had. Never felt pressured, and they just kept working miracles until I got a deal so good I can hardly believe it's real, on a car that turns out to be basically my dream car.

F150

Aug 5, 2016

Pulled in at 430 pm. Told no way to do an oil change! I could come back on Saturday at 0700! Not sure what business model turns business away. I have utilized this dealership for 5 years. Never a problem before. I'm sure there are other dealers eager for the business. Thanks.The 0700 oil change is NOT a benefit! Done it and still waited 90 minutes.

Happy Customer

Aug 2, 2016

Jeff was our salesperson and was very helpful. He made us feel welcome and never pressured us. He worked hard to get us the deal. Outstanding service. Friendly staff. Would highly recommend this dealership.

Bob Handleman

Jul 31, 2016

Craig Touchstone is outstanding. Understands my vehicle, my needs and treats my vehicle as his own.Every time I pull into the service bay I'm treated as an important customer and part of the dealership family. Best service and Ford dealership in the Metro.

davmeh317

Jul 29, 2016

Always a great experience working with Craig.He always keeps me informed and listens to my concerns.He is why I bring all my service needs here.

nrm33

Jul 25, 2016

I always feel welcomed by the members of the Service Department and I also feel confident that my car is "road ready." The staff is courteous and professional.

Steff

Jul 23, 2016

Found a car we liked. Purchase was low pressure and easy. Financial manager was great. We continue to return to Sight for a great experience.

Terence

Jul 21, 2016

Very prompt and professional. It did not take long. Nice clean waiting area with TV, coffee, snacks and reading material. I've never had a long wait. Terence Hughes

Ruff Life

Jul 21, 2016

Excellent. Dropped off my truck at 7 am along with several other customers. The shop guys were organized and efficient getting us all checked in very quickly! Within a few minutes a porter came up and drove me to work. My truck was serviced and ready for me to pick up when they said it would be!

pgawoody

Jul 16, 2016

Amazing is the best word I can come up with to describe our experience with Rob Sight Ford. Alex was a breath of fresh air and extremely helpful. We had some questions and she answered them. Polar opposite experience from my last car buying. I can't say enough positive. From showing up and test driving to getting the numbers final and the purchase it was smooth, easy, and NO PRESSURE!!! I will be doing business here again! Thank you so much for exceeding my expectations!

tstig78

Jul 15, 2016

The service staff was attentive and very helpful in assisting me solve my low tire pressure issue. The staff is always friendly and go out of their way to explain the issue, what they did to resolve it and how the owner can avoid future problems. Thanks again for all you do!

Ike

Jul 8, 2016

I left home with the intention of test driving a car at the Rob Sight auto dealership. A couple of minutes after arriving this big guy name Tim Smith came out to assist me. Buy the timeTim left to pick up the keys and return I absolutely knew this was the vehicle for me. The only thing that could have debunked the deal was if the motor fell out during the test drive! The motor stayed on, and true to my word "we made the purchase!" My wife, and grandchildren took less time than I did in agreeing to buying the mustang. In my haste to rush back to close the deal I left my wife at home! I wonder what the Missouri Highway Patrol would say when he stopped me while driving a Prius V while towing a mustang! The only option available, after leaving my wife at home, was to have our granddaughter who had spent the night before bring my wife to Rob Sight to complete the purchase! The morale of the story is, never leave home without your wife when both of your names will be listed on the title! It has been said that "good things comes to those who wait." That was a very good a very good thing and I am glad I waited!Every one I came into contact at the Rob Sight dealership were very courteous. I do feel that I should pay a special compliment to Frank Marcurella for two things, one was being able to listen to my wife's and my side bar conversation, and two was to commend his professionalism as he facilitated closing the final step in our purchasing experience.Rob Sight is a great dealership to purchase a vehicle from - Please thank the entire staff!Lynne and Ike

Brad

Jul 2, 2016

Our purchase was straight forward. Mr. Taylor, our sales person, was very customer focused.The dealership was fair and the car price was fair. They helped with a minor car repair that wasn't a part of the purchase or limited warranty. We will look to them for our next car purchase.

janise Naughton

Jun 27, 2016

The buying process was friendly and quick which made my husband happy. .

Tina morris

Jun 26, 2016

I had previously gone to a Ford dealership in Harrisonville because it was closer. They told me i had a couple of things wrong with my vehicle despite me having had one of fixed already, and told me i did not have a recall on my car when i already had looked and new i did, not trustworthy. They diagnosed the actual problem, Fixed my recall all at a reasonable price and not the $400 plus the other place quoted me. Had a wonderful experience as always, definitely worth the extra drive.

Randy Fajen

Jun 22, 2016

Michele was an excellent sales person. This was the best car purchasing experience I have ever had.

Craig Borgmeyer

Jun 21, 2016

Good; work was taken care of promptly and I was home in less than an hour. .

Norma Murphy

Jun 20, 2016

I completely trust the members of the Service Department Team to review and maintain my car so I am safe on the road. They are courteous and professional.

Chris20

Jun 19, 2016

Great "no" pressure buying experience ,that started with their on line web site. They post their lowest price so you don't have to do the old DEALER two step to get a bottom line price. They also know the products they are selling.

Ryan Ginther

Jun 18, 2016

Service was great as usual and I was well accommodated! .

msod

Jun 18, 2016

The service group is very easy to work with. Your cashier is also always very pleasant, professional, and quick. I typically always go to this dealership because you do not get swarmed by salespeople when you pull up.

Tauri's Owner

Jun 17, 2016

From the day I bought my car to now, whenever I am at Rob Sight, I feel as if I am valued as a customer. After my purchase, I was concerned if the same professionalism would be extended when I came in for routine oil changes and maintenence. I have found the staff at Rob Sight Ford to be just as professional and friendly in the service department as they were in used car sales on August 15, 2013. That means a lot to me because I have had several bad experiences with other dealerships. I often drive 20+ miles out of my way passing a closer Ford dealership to have my car serviced at Rob Sight. Based on my experience over the past 2 years and 10 months, when it's time to replace my current vehicle, I will definitely start my search with Rob Sight.

Cynthia Thomas

Jun 16, 2016

No playing around on price, what you see is what you pay.....very nice people to deal with.

Kevin Rushing

Jun 15, 2016

Michael was very friendly, helpful, and no hassel. Overall great experience.

SheriBuxton

Jun 15, 2016

As always, Erik made the experience of having my car serviced as painless as possible! I feel he always goes the extra mile to make sure the work is done quickly and at a good price!

mark1234

Jun 15, 2016

was told that the vehicle would be ready at 2 waited till almost 3 before we got to test drive it. Still waiting on FM Modulator and the clear coating on the SUV

Lawrence guy

Jun 15, 2016

My sales rep, Sandra Jacobs, was very knowledgeable about the vehicle I was interested in purchasing, and was very pleasant to work with. She made the entire process from test drive to final paperwork, a very smooth process. The trade-in value of my vehicle, and the final price I paid, was close to my expectation.

Travis

Jun 15, 2016

Alex Deery is awesome - zero pressure, friendly, helpful and the best price. This was my first time purchasing a Ford and I was not impressed with some of the other dealerships I visited (especially Olathe Ford). I was dreading the entire process and it was pretty much the opposite of what everyone thinks of when they think of car dealerships. Even the dreaded F&I piece was friendly and there was no pressure to buy additional services. The dealership itself is clean and everyone I encountered was very friendly and not pushy or annoying. I will be telling everyone I know to go check out Rob Sight when they are in the market for their next vehicle.

Christine Miller

Jun 13, 2016

Mr. Sullivan did an excellent job. I had unusual circumstances and he helped me work around them. I will recommend your dealership to my friends. Thank you, Christine Miller

Geoff Hodges

Jun 10, 2016

Zack did a great job helping us track down a new F150 that had all the options we were looking for.

Grant Riutta

Jun 8, 2016

The staff was friendly and the lack of pressure sales was a relief. .

Washington Keuena

Jun 7, 2016

Very kind, considerate, and professional. No pressure during our experience.

mmosier

Jun 6, 2016

Your service department personnel are always very professional when dealing with my questions and concerns. I appreciate the level of respect they demonstrate. These folks listen. Very refreshing!

Cary Goodman

Jun 3, 2016

Tim was great! Very personable and easy to work with. Finance dept took longer than I would have liked with just needing to drop off a check for the car. Overall great job.

Suzanne Reimer

Jun 2, 2016

I love keeping my mustang looking great and the body guys keep her looking like she just came off the show room floor

Chevyguy90

Jun 2, 2016

I dealt with Alex, she was great, even though I didn't buy a vehichle today, when I do I will definatly go there to buy it. She was very patient and understanding and didn't try to trick me or pressure me into buying like other dealers I have dealt with. I could honestly say because of her I will buy an F150, just wish they were cheaper so I could have bought it yesterday. Thanks Alex if youre reading this. -Justin

E. Pamperin

Jun 1, 2016

I had a great experience at Rob Sight Ford. I first looked at the vehicle that I ended up purchasing a few days prior. The no pressure sales experience with Marc was one of the reasons that I came back. I had been car shopping for awhile and felt the most comfortable while visiting Rob Sight Ford. My experience with Brian, the Finance Manager, was also exceptional. Although the wait to see him was a bit long, he had me in and out of his office in a blink of an eye. He was still informative but didn't waste my time, or his, trying to pressure me into buying an additional warranty after I made it clear that I wasn't interested. The best part of my experience was working with Bruce and Craig in the service department. Both were AWESOME! Their customer service was above and beyond and I appreciate the time that each of them took to answer my questions and guide me through how to set up my newly purchased vehicle features. Thank you to all! I'll be sure to refer my friends to Rob Sight in the future.

Susan Havens

May 31, 2016

Michael met us as soon as we arrived. He had the car ready for us to test drive and met us when we returned. The paperwork was easy to take care of and this was the fastest I ever bought a car. The finance department was excellent. Everything was explained clearly and the terms were taken care of very quickly. Would absolutely consider buying a vehicle from this dealership again.

lsommer

May 29, 2016

The staff were all very friendly and courteous. I did not feel pressured at all to buy. They were patient with us as we took time to make sure all of our questions were answered before we made our final decision. I love the car.

Lewis,Monique 7

May 29, 2016

So far so good. Friendly and helpful Willing to find the car I wanted on the lot. Insisted I try out the Escape before making the decision to buy. Alex has very good customer skills Frank ( the accountant ) was very patient in explaining the terms of the contract. Will give further thoughts when I accept delivery of the SUVnext Wednesday.

Victor D

May 27, 2016

Jess Newman is the best service adviser I've ever had, he always makes sure that my car is serviced right the first time, I recommend Rob Sight service department to everybody looking for great service and knowledgable service personnel, they are outstanding!

Joe Smith

May 26, 2016

Very peaceful. No hassle to buy a car. The product was introduced and a decision was made to the car. Everyone was very happy.

Matt Leming

May 25, 2016

Great service...in and out in about an hour and that was for two cars! Friendly, helpful, engaged and interested!

Chris Lindsay

May 23, 2016

Friendly service and cashier personnel. Clean and well stocked waiting room and clean restrooms.

tommyl

May 23, 2016

The service folks at Rob Sight are the best in all that they do for me as a customer. Drove by to check for a time to get my truck in and they made time for me and was in and out in 40 minutes and it saved me a trip back the next day.

f150owner

May 22, 2016

Dave Bryant gave me his full attention, explained in detail what I need to know, and went beyond what I expected to answer particular questions I had. very satisfied!

Kenneth Wright

May 22, 2016

I've always had great service with Rob Sight. Called Dylan with a problem with my truck, he had me bring it in that evening and had it done by noon the next day.Thanks for your immediate attention & service.

Greg Sikora

May 19, 2016

Very good job. Would have liked to taken it home that day

drjhuff8

May 19, 2016

Pulled right into service area. David assisted me quickly and efficiently. The car was done sooner than he promised. I appreciated the exterior wash as well.

Kayla Speidel

May 18, 2016

Tim was very upfront with the information about the vehicle. He made sure we knew exactly what we were buying. He was very easy to talk to and answered any questions about the vehicle and buying process we had. Once we made the decision to move forward with the purchase, getting the financing paperwork completed and signed was very quick. They talked us through the warranty we purchased. This was our first vehicle purchase and the dealership made the experience enjoyable and painless.

Tad

May 16, 2016

They had the car that met my needs with exceptional price and service. They hit a trifecta! The entire transaction was super fast, and I drove away with the new purchase!!

jslobodnik

May 15, 2016

Michele was great to work with. She was patient as we walked and looked at just about every new F150 on the lot. She showed us the top of the line, but was not pushing out of our comfort zone. We found the one we wanted parked just in front of the showroom, and took it for a spin (the 2nd vehicle we drove). We loved it. Michele was easy to work with, and very pleasant during the entire purchasing process.

Amber B

May 13, 2016

Came in looking for a car, was able to test drive and bought same day

Chandler Jacobs

May 12, 2016

No pressure at all. I took as much time as I needed and could have test drove every car on the lot. It was a great friendly experience and well

MaryAllie

May 12, 2016

Very professional Staff concerned with making my vehicle purchase a knowledgeable and informed choice. Very friendly - by the time I left with my new Escape, I felt like I'd made a few new friends! Overall a very pleasant experience that I would recommend to anyone!

Kristina Taylor

May 10, 2016

Win made the "dreaded car buying" process so easy and stress free! I wish we would have done this sooner!

havns3

May 10, 2016

Everything about this experience was excellent. Michael met us with the car ready to go when we arrived. Paperwork went smoothly. Finance department prepared everything for us before we went into the office and then explained everything in clear and simple language. Would highly recommend this dealership to anyone.

Marvin Early

May 9, 2016

My experience was great. Kudos to Alex Deery for the great job she did. She answered all of my questions and provided all the information that I requested. Alex was friendly and very professional. She stayed in contact with me and kept me informed while my new Fusion was at the dealership awaiting a spoiler from Ford.I have already recommended Rob Sight Ford to two different friends who are interested in looking at new Fords.I hope you will recognize Alex for her contribution to the dealership.

Noah Simpson

May 6, 2016

Absolutely great!! Nothing better than the Rob Sight dealership!

Frances Watkins

May 5, 2016

We were not planning on purchasing a vehicle - loved our SUV and didn't want to change. However, when it became apparent that the logical choice was to replace our 9 year old vehicle, the process was fairly easy.

Joe Rinella

May 3, 2016

Very good buying experience. Tim was very helpful and accommodating.

Mary Decker

Apr 29, 2016

We had just routine maintenance. But Dave always makes it seem like we're valued customers! Love your service department!

Marian Kelly Sabol

Apr 28, 2016

Jeff my salesman was great. He was very busy but very accommodating as well.

James Smith

Apr 27, 2016

It was a great experience,friendly staff that listen and dont try hassle or push you into anything.

Phil Gyori

Apr 26, 2016

Eric was extremely professional and did a great job keeping me informed. He and the cashier both have great customer service skills.

George Harrelson

Apr 25, 2016

Quick in and out. Friendly service. No appointment required for routine service. I always feel confident that the work is done properly. The protective paper floor mats are a nice touch and demonstrates the care and professional services. Thanks to all!

Robert Obley

Apr 22, 2016

All of the service consultants had helped us at one time or another. We have had some complicated problems with our vehicles. The consultants have all been very nice and have explained the problems very well. Marc S. was a pleasure to work with on the purchase of a new vehicle,

Erik Hulse

Apr 21, 2016

I came in with my 22-year-old daughter to purchase a car for her. Our experience was very positive and I think my daughter will be more comfortable when she has to buy a car by herself.

byegolf

Apr 20, 2016

Being greeted by name and professional manner that shows my satisfaction with the service is important. The minor service I had done was completed in a timely manner as promised and the price seemed fair. This has always been a dealership I am comfortable visiting--expectations are always met.

Jmac660

Apr 19, 2016

This was the most painless new car purchase that I have ever had. Alex and Bob were very professional and respected my time thru the entire transaction. We will definitely shop at Rob Sight Ford again!

Walter Fulbright

Apr 18, 2016

John was very upfront and accomodated unforseen warranty service needs professionally and promptly. I appreciated his going out of the way to make sure the car was in optimal running condition, and I found myself glad to have purchased the car from you.

David Tarry

Apr 15, 2016

The whole experience was amazing. Alex was very helpful with everything as was also very patient.

Christa Perry

Apr 14, 2016

Nice dealership! No pressure! Staff was very friendly! Thank you Sandra....we love our car!

Marv

Apr 14, 2016

The relaxed friendly atmosphere at Rob Sight Ford is what car buying should be like. Kudos for Alex Deery for the outstanding job she did in answering my many questions and providing all the information that I requested. Alex was friendly and professional, in addition to being very knowledgeable about all the various packages and options available. For a great no pressure shopping experience I highly recommend Rob Sight Ford and Alex.

josh sage

Apr 12, 2016

Purchase of vehicle process certainly a hassle-free deal

A. Davis

Apr 11, 2016

Our experience at Rob Sight Ford was amazing.. Alex Deery was our New Sales Rep and she was extremely professional and exceeded all our expectations, she made us feel very comfortable. We came into Rob Sight Ford knowing exactly what vehicle we wanted. Alex was quick and efficient from from having the car brought around for a test drive to finalizing the paperwork. We had to leave halfway through the sales for a family event and Alex kept us up to date during the couple hours we were gone. When we returned the new sales receptionist was very friendly, kind, and remembered that we were working with Alex. Frank Marcurella was also very professional, quick, and very knowledgeable of his job. The No Hassle Price is true to their word. The process from start to finish was quick and painless. I would highly recommend Rob Sight Ford.

Dwayne Berry

Apr 9, 2016

I use to take my old ford out there to worked on because of service tech Roger who recently retired. In his place I found John who turned out to be as helpful and customer oriented as Roger was. John took a very stressful situation and remained patient, calm and understanding. Three traits you rarely find these days. My old ford has over 245000 miles on her, and thats in large part to the service dept. at Rob Site Ford and great service techs like John and Craig.

RubyRedEdge

Apr 8, 2016

I was shopping for a 2015 Ford Edge Titanium. I went to a couple of other Ford dealerships and they lowest price they quoted me was higher than the listed price online at their respective dealerships. Then one salesman in particular challenged me to find a lower price, and that they found the exact Edge I wanted 150 miles away. Well I met his challenge and my the exact build I wanted 7 miles from my house at Rob Sight Ford. It was so refreshing dealing with them. Keith Koenigsdorf was the gentleman that helped me. He was very upfront and honest about everything. He offered to show me the invoices and was even able to go just a bit lower than the online listed price. Their Administrative fees were half the prices of the other locations. And the warranty I got was lower than what the two other dealerships offered, and I was even able to add more! I would highly recommend them to anyone that is looking for a Ford and is tired of dealing with the typical car salesman.

Nancy Baker

Apr 5, 2016

John quoted me $590 for the 100,000-mile service on my F-150, and he said he would not go over that and would get everything he could within that price. The final bill was closer to $550, and I had $30 in rewards, which brought it down to around $520. John also included a replacement vehicle while my truck was getting serviced at no extra charge. I brought it in just before 1 p.m. and picked it up around 4:30 p.m. that same day. Great service and turn-around time. Thanks, John!

John Mullett

Apr 4, 2016

I had a funny noise and wanted the truck looked at. It was a broken tailpipe clamp. Easy fix. Thanks

jm sully

Apr 1, 2016

Very effecient. Very friendly and available when said they would be. Had my new car ready and waiting for me. Great customer service.

Paul Ayer

Mar 30, 2016

Checked charging and replaced battery in minimum of time.

Paul Ayer

Mar 29, 2016

Checked charging and replaced battery in minimum of time.

Raven G

Mar 29, 2016

Car was priced right. No hassle pricing. Michael Taylor was great. They held the car for us for 5 days while we finalized loan for my daughter

David T

Mar 24, 2016

I went in with a pretty good idea of what I wanted but they didn't have the car in stock. Alex went out of her way to find one at another dealership and had it brought to Rob Sight. She was very helpful and patient through the whole experience and it was a pleasure working with her. They gave me a great deal on my trade and got me into a brand new car with lower payments.

Larry Widener

Mar 22, 2016

I enjoyed working with the very professional staff at the dealership. From Alex to the parts manager it was a good experience.

Greg Misse

Mar 21, 2016

Great buying experience. No pressure, very helpful salesman in Keith. He was very informative about options, benefits of various models, engines, options etc.Best car buying experience we have had.

Leslie Harris

Mar 18, 2016

Met my expectations for service I needed. Always polite and professional.

Michelle Twibell

Mar 17, 2016

Helped me get my car fixed super fast and it looks amazing

Dick Horn

Mar 17, 2016

We came in to investigate the possibility of buying a car and were very capably helped by Jeff. He listened to our needs and pointed us toward several cars that we might be interested in. We chose an Edge without being pressured at all.

Elaine Jones

Mar 16, 2016

Wonderful. Great leadership. I thank Rob Sight and Gary Singer.

Rob Ellis

Mar 15, 2016

Great customer service. Replaced my fan and repaired three wheels and replaced one wheel and tire. All under the extended warranty

Charles Wilbur

Mar 14, 2016

The dealership was very fair, helpful and answered all questions. Michelle, as always, was very honest and straight forward. We enjoy working with her. The service department also outstanding.

Howard Hamdorf

Mar 11, 2016

I went to look at a used Ford Excape that had just arrived. It hadn't been cleaned or checked over yet, but I drove it anyway and decided to put a down payment on it. Micheal promised it would look sharp as a tack by the time I picked it up. He wasn't kidding, I went back the next day and it was beautiful! It needed a couple of recall issues worked on and the Escaoe was still under factory warranty so they fixed a couple of other things that needed attention as well. Everyone I dealt with including Chris in parts, Eric in service and Frank in financing were wonderful people to work with. I would highly recommend this dealership to anyone looking for a "no haggle" experience! Prices on the vehicles were the lowest in the entire Kansas City area. Thanks for a great experience!

Lloyd Plenert

Mar 8, 2016

Prompt and long standing trust in service personnel including the cashiers

Alan South

Mar 4, 2016

I brought in my 2015 Ford F-150 for it's initial oil change and service. After the service was complete Jessie advised me of two leaks in the vehicle, one in the coolant fluid recovery system and one in the differential. He scheduled a service appointment for me with a loaner vehicle.

Annette Comiskey

Mar 3, 2016

My husband brought my car in for an oil job. Eric worked with my husband to replace the tires. We paid for an alignment and a slight upgrade charge for better tires . We appreciate the way in with Eric communicated with us and help worked out this problem.

kevin stroder

Mar 2, 2016

i purchased my 2012 f-150 from Rob Sight . . I went to other dealer- and never, ever again. I returned to Rob Sight with excellent and honest service every time. For my 100k tune up, $195. great service Erik Davidson answered my ecoboost questions and is first rate. I recommend Rob Sight for one stop shopping- thanks Mr. Sight.

steves teddom

Mar 1, 2016

John quickly understood the situation and let me know exactly when I could expect a call from him.

Terrance Stigler

Feb 26, 2016

I brought my vehicle in for an oil change. I also had a question about stowing my spare tire. The staff was friendly as always and the oil change was done in a timely fashion. Thanks again for all you do!

Jerry Smith

Feb 22, 2016

Had a problem--called and spoke with Dave. Parts were available--brought car in repair complete approx. hour and a half

nicholas smith

Feb 17, 2016

got an oil change and a spot check for a clicking sound on the car dealership was very knowledgeable about what was going on with the car and was timely about the service

Gil Shapiro

Feb 15, 2016

Extremely knowledgeable and friendly.Work done right and in time.

David Bell

Feb 12, 2016

Eric was great. He is very understanding and patient. We had a small issue that Eric - without hesitation - offered to fix.

deborahrd

Feb 4, 2016

Never had the no haggle experience. got a fair and honest deal.

BOBBY HAAS

Feb 2, 2016

Jess was able to take care of the oil change, and warranty items and made it hassle free.

Larry Hughes

Feb 1, 2016

Very friendly service managers that took the time to make sure you were satisfied with the service provided.

Rob Parker

Jan 28, 2016

My wife and I came in looking for a well maintained used truck with low miles and found exactly what we were looking for. On top of that we got more for our trade than we had expected. Thanks so much.

Mark Kenyon

Jan 26, 2016

It was a very pleasant experience. We were able to conduct the transaction in a timely manner also.

Beverly Weber

Jan 25, 2016

Excellent service and job well done. Also, checked on other things to make sure fluids were full under the hood and my tire treads and brakes working properly without charge.

Rita Huff

Jan 19, 2016

It was a wonderful experience & our sales person, Tim Smith, was a caring, non pressure & professional in his dealings with myself & my husband. Thank you very much for your excellent service.

Thomas Dvorak

Jan 18, 2016

All was handled very well and quicker than expected! Very pleased!

Leslie Rosenfel

Jan 11, 2016

Service was efficient and completed in a workmanlike manner. Everyone was professional.

David Stickel

Jan 5, 2016

Alex was a very pleasant sales representative. Very easy to work with her.

Tim Farrell

Jan 1, 2016

My experience was very good. Service was timely and employee was very friendly.

lochlloy dhoa

Dec 24, 2015

We purchased the exact vehicle we were looking for. Fantastic sales and service department.

Loren Thomas

Dec 22, 2015

Very good experience. Very comfortable wait time within a normal time frame.

shari keilig

Dec 15, 2015

Made every effort necessary to get my damage covered in one way or the other.

Mary Kay Zawatzki

Dec 10, 2015

Highly efficient and took care of servicing my car as needed.

Crapppppyservice

Dec 10, 2015

I took my wrecked car to the dealership....they charged $9,000 and the car has been returned 6 times for repairs...Rob fired the Body shop manager in the middle of this process.....they told my Progressive adjuster that they had a lifetime warranty....suddenly they won't return my calls and Rob said NOW we don't have a lifetime warranty.They have referred my car to the Premier Mazda dealership next door three times....bearings, struts, hubs, two sets of tires in 6,000 miles. Come onDONT USE THEIR SHOP OR BODY SHOP........PLEASE

Steve Moffett

Dec 8, 2015

Very fair deal.no hassles, no haggling, just good service and an honest deal

Linda Lessner

Dec 4, 2015

Service work done quickly so I could be on my way.

JOSEPH ANDERSON

Dec 1, 2015

This is my third car that I purchase from Rob Sight.Alex and Rich, you both are awesome

Jill Poague

Nov 30, 2015

Very nice and helpful, but the cost to repair was too much - not the part , the labor. Eric offered to check the oil levels for mr periodically and seemed authentic and fair! So satisfied with dealership just not my car's slow oil leak.

Sandy Phillips

Nov 26, 2015

Very helpful and friendly staff, which made the process very enjoyable.

William Hays

Nov 24, 2015

I called pre-owned sales to inquire about a minivan that was advertised, spoke with Michael Cox. He was very professional and very easy to talk to. I came in to test drive. He had my Smart Car evaluated for trade in while I was out. The process was easy as Mr. Cox was very organized.

StacyM

Nov 23, 2015

This was the easiest, most painless car buying experience I have ever had, and I have had a lot. Jeff was great to work with! Super nice and no pressure, very helpful and patient. I would recommend this dealer and Jeff, in particular! Even the finance guy was great and not trying to sell me on all these other add-ons we didn't need. Their follow up and genuine customer service is truly amazing!

Kenneth Wright

Nov 20, 2015

Very fast. I called to get an MVI and they said to come in and it would take about an hour. I did and they finished it in 32 minutes. AWESOME... Thanks for you immediate service.

Sandy Phillips

Nov 17, 2015

It was a pleasant experience, with everyone we dealt with being friendly and helpful.

Gary Wightman

Nov 15, 2015

Rob Sight was very helpful. They have a large number of inventory. They have a great service department. Great sales staff. Yhey have a great location which easy to get to.

Toni Sheffer

Nov 13, 2015

Met at the door by John who said he would take care of the service (routine maintenance). I waited about an hour and it was done and I had a clean car, ready to go.

Linda Mackie

Nov 9, 2015

I took my car in for a couple of field service issues. Mr Davidson was able to get me in the next day. When I arrived it was very easy to get through their no-hassle process. Only took a couple hours and they had me on my way. The car has never run better, and they even washed it for me! I'm very happy with the service I received and will do all my auto business at Rob Sight Ford!

lgcustomer123

Nov 7, 2015

Excellent buying experience! I appreciate all of the patience, knowledge, assistance, and most of all honesty I was shown at this dealership. Recent purchase was actually pleasant, instead of pushy and pressured. Very much worth the time and trip.

air lcl

Nov 5, 2015

I think that your service department is the best in the business.

Marcy Parker

Nov 1, 2015

Great experience with Jeff in sales,he took the time to help us find the right car for our family. He was also understanding that we had two under two and time was valuable in getting in and out. Overall it was a good experience.

sherry golden

Oct 30, 2015

Best experience I have ever had at a Ford dealership. Dropped off car after hours, promptly received call next day to know the cost of work needing to be done and was immediately offered a complimentary rental car while the work was being done. Saving me the hassle of trying to find rides or being out the extra expensive of a rental car....it has made me a loyal customer. I have already scheduled my next appointment to have some maintenance work done due to the exceptional staff at your dealership. Thank you!

Jerry

Oct 23, 2015

Michael Cox went over and beyond to understanding our need to shop and compare what was available for the money we had. I was purchasing my sons first car for college so it had to be affordable, economical to operate and reliable. Most sales people would not care to go there with that list. We had made this a two month search and Michael in that search somewhere had gotten in our conversations but we had several cars in that price range to look. I promised Michael we would not make a final decision until we visited his offer. Yes, the last place we looked was where we knew by comparison after all the looking the price was several hundred under Blue Book without having to dicker price but most important it was in good condition and very clean! Then there was the 3,000 mile or thirty day warranty that just blew us away!!! Oh yes, even for a used car we will always try Rob Sight first from now on! Thanks Michael for making us a friend too.

dawgmomma

Oct 23, 2015

The vehicle I wanted at a good price. They answered my email questions promptly and accurately. Friendly and no pressure. It was worth the 5 hour drive to buy my new, used vehicle.

dhorn buckle

Oct 21, 2015

Perfect, got me taken care of sooner than they told me

Akwo Ndeme

Oct 19, 2015

When I walked into the dealership, car buying was made easy. the sales team was very professional, they made me feel relaxed and comfortable, pressure free, answered all questions and made sure I got all the details about the car. They were very patient, and extremely helpful.

Roy Gibson

Oct 18, 2015

Last week my wife and I purchased 2012 F150 pickup from Rob Sight Ford at 13901 Washington Ave, KCMO 64145.We were greeted by Michael Taylor and Jeff Morton. They both took the time to show us the models available, tell us the differences between them, explain all of the bells, whistles etc on each truck. We were appreciative of their patience and knowledge.They assisted us from the time we entered until we drove out in our new (to us) truck.Because of the service we received and these two gentlemen, we will recommend Rob Sight Ford to everyone we know. And will tell them to ask for Michael or Jeff.Thank you for making a truck purchase a fun, painless and informative experience.Roy L. and Anna M. Gibson10/18/2015

Mike Creech

Oct 15, 2015

Marc and Jeff took really good care of us in our purchase of a 2010 F150. They were both very courteous and helpful. We will be back when the time comes to replace this vehicle.

ashindeme

Oct 14, 2015

A very friendly and welcoming biz environment. Michael Taylor and his colleagues were very helpful. It took me a whole week to close the deal because I had a very very tight schedule; but Michael and team mates exercised patience and understanding, they could have sold to the next available buyer, they did not but stuck with me till the very end. Michael never made any harassing calls. He instead asked me to take my time. Way to go, Great job!!!!!!!

Phil Gibbs

Oct 13, 2015

Outstanding, low-pressure and willing to provide the right vehicle I wanted whether it was here or at another dealership. Pricing was straightforward and hassle-free. Thank you!

Bob Usher

Oct 9, 2015

Great as always. I've been buying cars here for 30 Yrs.

Teri Rose

Oct 8, 2015

Michele was very friendly and very informative! I love my new EDGE!!!!!

Bre

Oct 8, 2015

My car needed to be looked at due to a transmission leak on my Ford Taurus. I first spoke to Megan and she was very helpful. My car was being towed. John and Megan went above and beyond. John and Megan got me a loaner car and he called me back with the information of what needed about a part that needed to be ordered. Picking up my car I met advisor Dave. Dave did an excellent job explaining the process and what was done to the car. Overall an outstanding service! Highly recommend and thank you so much you guys/gals for all you do!

Mike and Karen Creech

Oct 7, 2015

Marc Sullivan and Jeff Morton took great care of us in our recent purchase. My wife and I have purchased several vehicles from Rob Sight Ford and will continue to do so. The entire staff is friendly and extremely helpful. Thanks for a great buying experience.

Teresa Brooks

Oct 7, 2015

It was an wonderful experience . Michael was very helpful and not overbearing.

Barbara Monroy

Oct 6, 2015

Really good service. No pressure and answered my questions very well.

Robert Cox

Oct 5, 2015

Great! Jeff morton did a fantastic of getting us a very good deal.

Dan K.

Oct 4, 2015

I had found a loaded XLT Truck at a different dealership searching online - just what I was looking for and could afford. I was about ready to complete the deal when my wife called Rob Sight to ask about a Lariat that had similar options. After a quick conversation with Quinton "Q", we went to the Rob Site dealership to look at the Truck in person. After test drive and looking at my trade-in we were very close to the same trade difference we had with the XLT at the other Dealership. Quinton went out of his way to find additional rebates we were eligible for and we ended up with purchasing the Lariat for less than the XLT - the Lariat had a higher MSRP. for help me and to make sure I was satisfied with everything.In summary the entire process took less than two hours. I could not have been more pleased as there was no pressure with the entire process.

Elizabeth McNamee

Oct 2, 2015

Michael Taylor was very helpful during our purchase. He was pleasant and enjoyable to work with. He patiently explained and answered my questions without making me feel like it was an inconvenience. I would recommend my friends and family to him.

Charles Ellifritt

Oct 1, 2015

Jeff Morton was very helpful will Michael Taylor was on a off day. Thank you very much,

david

Oct 1, 2015

The whole team made our purchase stress free and made sure we got the perfect car at a great price! We would haply purchase from them again and recommend to anyone looking for a new car.

shaheg

Oct 1, 2015

Traded in my 05 F150 for a 2014 escape. Mike was great. Very easygoing, helpful, not pushy. Got a fair deal on my trade. Mike and Frank both stayed late to make the sell and paperwork, financing, etc was quick and painless.

DisappointedInKC

Sep 30, 2015

We went in to buy a used Ford Edge during the Labor Day weekend and were treated very poorly. We had to wait over an hour just to get with a salesperson because they were understaffed. Then, when we went to negotiate on the car the sales manager, who was across the hall, burst from his office and pushed his way past his salesperson to inform us they never negotiate and if we didn't like it then we could leave. We had purchased here previously and had negotiated before and been treated much better. Since then they have come over $1200 on the car, so they clearly acknowledge they were over priced

Matt Ewert

Sep 30, 2015

Outstanding all about helping you get the best vehicle for the best price.

John Turner

Sep 28, 2015

We had a good experience. And would come back again. Mr. Taylor was helpful and friendly

Paul McDermott

Sep 25, 2015

Michael and his manager were Very helpful listened to my needs and found what I wanted

scooper

Sep 20, 2015

Look no further freinds. Purchased a 2013 Mustang GT Convertible and the expereince was the best I have ever had and I have been buying cars since 1989.. Smooth and seamless no pressure no hype just good people who care about one thing YOU! I flew into KC from Chicago was met at the airport by Jeff no waiting worked with Jeff Schleicher an amzaing expreince, truly a professional in the industry. Can't say enough good things here, trust is what has earned my business and of course nex time I'm in need of a vehicle a quick 75 min flight and a leisurely 7 hour drive are no barriers to a great deal great Mustang and a relaxing expereince. Wish I had more time to spend there! If you ever get a chance to work with Jeff Schleicher & Jeff Morton ask them about my Mustang story its crazy how it worked out it's all good!

travisb968

Sep 18, 2015

So I don't get lost in too much emotion, I will keep this very factual and to the point. - 1st visit, I waited for 45 minutes before I was helped. - Win(Sales Person) approached me, he did not have answers to the questions I had regarding upgrades to a used F150 model on the lot. - I asked about the 2014 brand new model on the lot and was told by him that they were not changing the model in the near future. (model changed 2015)- I left leaving him with several questions and told him I would return the next day and would like to test drive the used F150. I asked; Upgrade cost of headlights, upgrade cost of flip down TV. - The next day at the proposed time, he was unavailable. I waited 1 hour for him. When he approached me, he did not acknowledge my wait or my appointment. - None of my questions were researched that I had asked the prior visit. - He allowed me to test drive the vehicle. - When I returned from my test drive, he was not available. I waited 25 minutes after the drive. - Still no answers for my questions. - I left feeling very upset for the service and overall treatment. To put some emotion into this, I felt second class and not worth his time.Okay, so how did this end? I returned the very next day and bought the brand new QuadCab Fx4 with apperence pkg (same truck as the used)from a different Sales Person(I really wanted the truck but did not want to buy from Win). I bought in October of 2014 and am still very upset with my experience almost 1 year after. Not to mention, Win lied to me regarding the model change in 2015 of the F150 from which I am reminded every new model I see on the road. So how did the dealership respond? They gave the "credit" of the sale to Win instead of the young salesperson I actually bought the truck from. Not only would I not recommend, I speak about my experience quite often...

gerry s

Sep 16, 2015

Excellent service. no hassels. curtious personel. quality automobiles. Found and had mine and was the only one found the way i wanted it in a 4 state region. i was very happy with my experience. Gerry Spor

Zboy.1944

Sep 10, 2015

Alex was very helpful and considerate, but also really on the ball. Has also followed up well. It is very unusual to receive more than your asking price for your used vehicle, but they did. They also gave my dog a treat. I absolutely love my new car, but also loved my 2012 Focus. Hated to depart with it, but it just did not have options I needed, but that was my fault when I purchased it.

Desiestes21

Sep 9, 2015

Cole found the car I wanted with a price I couldn't resist. He was knowledgeable, friendly and great to work with. This was my first time purchasing a vehicle at Rob Sight, and they made a great first impression!

Nickshute91

Sep 1, 2015

I recently went in to Ford to look into trading in my little ford focus that I loved to death, worried about my trade value Alex was amazing at getting me more than I even was hoping to get for my trade in towards my new Ford Fusion which she got me a better price than I thought I could get! She was extremely helpful through the entire process! Would definitely suggest anyone to buy from her!

Jordan

Aug 29, 2015

Great experience! They made purchasing a new car fast and hassle free. I didn't feel pressured in any way to make my decision and they provided a wealth of information.

Dale C

Aug 27, 2015

We found Michele Knudsen to be extremely helpful and informative in helping us with our car purchase. She was very knowledgeable and a pleasure to conduct business with. All-in-all, it proved to be our best car-buying experience.

VickieS1604

Aug 26, 2015

My husband and I would like to thank everyone at Rob Sight Ford for giving us such a pleasurable car-buying experience. Duane De Gravelles was our salesman, and we could not have been in better hands. Everything about the purchase at Rob Sight was professional, timely, and pleasurable, from looking, to test driving, to financing. We were not pushed or rushed in any way, and we left the dealership knowing that we would be back at some point for a future, second car purchase. Our thanks to Duane for his kindness, professionalism, courtesy, and wonderful sense of humor. He made our day brighter!

Scott C.

Aug 25, 2015

If you are looking for a new or pre-owned car to buy you need to call Jeff Schleicher at Rob Sight Ford in Kansas City, MO. Jeff was AWSESOME!!!! We bougth my son his first car and Jeff asked all the right questions and worked with my wife and I to find the right car at the right price. Jeff was not pushy nor did he try to sell us the most expensive car we were looking at. He was a true professional and we will use him again on future purchases.

Daniel Kifle

Aug 22, 2015

I appreciate the company's stuff and facility that made my car buying experience easy! Mr. Win's customer handling was exceptional!

jnailz

Aug 19, 2015

Very nice and helpful staff, they really worked with me to get the car I was interested in at a price I could afford. They were also very straight forward and honest making me feel comfortable through the whole buying process.

Awillows

Aug 19, 2015

Michael Cox by far exceeded my expectations. It truly was a no pressure, no hassle experience. I drove straight from work at Whiteman AFB and he already had the car and keys ready for me. No asking me to sign anything or numerous questions, simply just asked if I had any questions and to take as much time as I needed. Before I started driving I noticed that part of the plastic on the passenger side mirror was missing. He thoroughly apologized for not being able to look over the car before I can in and not noticing it. To replace it, it was going to up the price on the car by $250. He personally went to the general manager to see if they could replace it without raising the price because he felt badly that I had driven all that way without knowing that a part would need to be replaced. I looked up the car later that night and they had indeed raised the price online. When we went inside to discuss trade-in and financing he was so helpful in explain every processing and showing me everything he was doing. Could I have shopped around more and possibly gotten a $3,500 trade-in special on my junker that another dealership is offering this month? Sure, but the experience I had made me not want to buy from anywhere else. I have done hours and months of research on different cars, comparing prices, etc. and I knew I was getting a great deal from them. When I went to financing (I want to say Brian helped me), the great experience was the same. I had a very competitive rate from USAA and they were still able to find one slightly lower. He went through and explained everything step by step and took the time to go in to detail about everything I had questions on. I am typically never a reviewer, but with as great of service I received I told Michael I would. As a first time buyer I GREATLY appreciate the time they took with me and I would buy from Michael any day of the week!

liladunlavy

Aug 17, 2015

he was really helpful and a very good dealer.very easy to talk to. did not pressure us. enjoyed dealing with him. was nice to stay late and help us finish up our deal.

William Christie

Aug 3, 2015

Professional, friendly, efficient and effortless .

David Daniels

Jul 31, 2015

Jess was professional and helpful. He answered all questions. .

gwieners15

Jul 27, 2015

We had an excellent care buying experience! Everyone we spoke with was friendly and very helpful! I will recommend Rob Sight Ford to anyone I hear looking for a car!

newgal

Jul 23, 2015

Called to inquire about my check engine light being on & was told bring it in its probably no big deal. Brought it in & was told to come back later. Back the next day & given the most awful loaner ever! Told that my car would be done that same day or the next day. NO ONE contacted me to tell me ANYTHING about my car & when I called them I was left on hold 10 min & told it wasn't done but would be pushed to be done today. My husband went by at 3:30 & my car was sitting outside. When he went in to see if it was done he was told it wouldn't be done until tomorrow. STILL no one has contacted ME to let me know anything! So now I'm stuck with the awful loaner yet another day! I am great full they gave me a loaner but if I was an employee of Rob Sight I would have been embarrassed to loan a customer this car! It smells horrible & was not clean at all. It doesn't run well either & im pretty sure there's something wrong with the gas gauge! Not a pleasant experience at all!

Karl Harding

Jul 17, 2015

The whole team did a thorough, complete job. Eeric was great. .

David McMenemie

Jul 14, 2015

We walked into your pre-owned unit and Sandra asked how she could help, having explained why we were theire and what we wanted to do. Sandra organinzed test drives, of the various cars we were interested in. Gave us back ground on the area, explained the process for registering a car purhased in MO in KS. She was just great, a joy to work with.

Patricia Potts

Jul 13, 2015

Service is always very good. Roger always makes me feel like a valued customer. Cashier also provided excellent customer service.

Bank of Dad

Jul 11, 2015

Excellent low stress buying experience. Michele Knudson was very knowledgeable and able and willing to answer all questions but not pushy at all. Definitely recommend.

southwester

Jul 10, 2015

Quinton Frizell did a great job answering questions and explaining the features of the Ford Explorer. He took his time and was very knowledgeable. I dealt with Bob Wright on the phone and email and he was very professional.

jab

Jul 9, 2015

Excellent customer service, work completed properly. .

Stephanie Youell

Jul 8, 2015

The service department at Rob Sight is an excellent example of what a customer expects after spending thousands of dollars on a new vehicle. A+ Service, especially Craig

anp32690

Jul 6, 2015

Bought a used Escape from here, they were so great! I have since sold that vehicle because I wanted an Explorer and had to go through a different dealership.....it was a horrible experience. Had they had the exact used Explorer I was looking for I would have bought from them. I truly appreciate how well I was taken care of when I bought my car here and with my recent purchase have been so disappointed not all dealers are like them. I never had any of these problems when I went through Rob Sight. I will continue to take my cars here, they do great service and always have great deals. Thank you for being a fabulous dealership!

Debby Bell

Jul 6, 2015

Jess was very nice and took care of everything. I picked up the car and was very happy. There was a slight issue by the time I got to 125th Terrace and State Line, the brakes stuck on, we had to have the car towed back and they then fixed what went wrong.

Bobby & Linda Wilkins

Jul 3, 2015

Loved it! Never had a better experience. Friendly, experienced, and stress free.

Angie Stark

Jul 2, 2015

I had my vehicle in for a transmission issue. Dave Bryant was my service advisor. He kept me up to date on the progress of the repair as well as the cost. My experience with Rob Sight was excellent.

jenN arnold

Jul 1, 2015

Dave was super nice! He knew I was in a hurry and he did everything he could to get me on the road. There was a glitch with the rebate however he did not hesitate to make things right!! Great experience..

Jerry O'Donnell

Jun 26, 2015

Great. Fast lane oil changes. Stock competitive tires. Friendly and fast service

Fordman

Jun 25, 2015

Called to make an appointment to get an oil change. The person I spoke to said that an appointment wasn't necessary. When I arrived at the service center to get the oil change done, they said there were a few people in front of me and they wouldn't have time. I explained I called and attenpted to make an appointment and was angry I drove up for nothing. All they offered was for me to wait 2 hours to maybe get it done by the time they close. Thanks for nothing but wasted gas. Will go somewhere else from now on.

John Thomas

Jun 24, 2015

It was a very easy process. Bob and Keith helped us have an enjoyable experience.

Elizabeth Durham

Jun 23, 2015

Christian from the pre-owned building was very down to earth and polite. I felt that he went out of his way for customer satisfaction.

Fred Earnest

Jun 19, 2015

I took both of my vehicles in for service which was done well & fast.

CP1

Jun 18, 2015

We drove in from out of state. Jeff had everything arranged for my wife and I. From test drive to purchase, This was the best dealership purchase experience we have ever had.

Christopher Iliff

Jun 16, 2015

Quick, easy, professional, no-hassle. I could use some instruction on how the keys work.

Jayhawklaw

Jun 13, 2015

Great experience. Literally no hassle. Bought the truck over the phone. Alex was very responsive. I went in with my own great financing and Brian beat it.

Pat Lucito

Jun 12, 2015

Was very happy with the help and attention I received in finding and special financing that I received and all were very nice and helpful too.

kevin jeffries

Jun 9, 2015

Very good experience. Service person was very hepful.

smark70sr

Jun 8, 2015

Very outgoing and helpful. Will recommend this dealer to everyone. Quinton went out of his way to help me and to make sure I was satisfied with everything.

john sesti

Jun 4, 2015

once again the rob sight service dept took care of my vehicles with great care

Patty VanHoecke

Jun 3, 2015

Has been perfect ever time. Professional employees and competent service work.

ha rygt

Jun 1, 2015

My vehicle was returned on time, washed and in good condition. I will return to Rob Sight for future service.

Tina Morris

May 29, 2015

They are always very friendly in the service department. I had some questions about my fuel economy and was given suggestions on how to better it rather than being treated dumb as other service departments have done in the past. This is why i continue to come here.

Rob Lembke

May 26, 2015

I had worked with Keith ~2 years ago while test driving and pricing a vehicle that we did not end up purchasing. I visited Keith again when I became interested in a '15 Fusion. Keith was low pressure and allowed me to shop in my own quirky manner. He allowed me to drive the Fusion without any fuss and he took me at my word when I said I would reach out to him if I was interested....he didn't hassle me.Keith's first offer was the best. It was a pleasure working with Keith and, should a Ford be considered in our family again, we won't hesitate to visit him and Rob Sight again.

Brendon Lowe

May 25, 2015

Very quick service. Always a pleasure going here. .

George Harrelson

May 20, 2015

David was very helpful in explaining what my Premium Maintenance program would cover and what to expect. The vehicle was checked and adjusted quickly and I was back on the road in no time.

larry roberts

May 19, 2015

Bobby had my tags put on my Ford Edge and Brian sold me an extension on my warranty. Bobby also helped me install my code on the door. I've had nothing but great experiences with you folks. Now I wouldn't buy from anyone else.

Drivingjoe

May 15, 2015

I made a deal, long distance from California as a suprise graduation gift for my son. The guys worked with me through the entire process, even playing along with the story I concocted to suprise my son.It was by far the easiest car buying experience I've ever had. After contacting several dealerships in the area it was clear that Rob Sight ford was the obvious choice.i can't thank them enough for all their help and kindness and a fantastic DEAL !,,,,,Joe Demma

Todd Holsman

May 15, 2015

Great communication through repair process of what needed to be done

Anthony Fields

May 14, 2015

Had to have first service done on new vehicle Dave is and always very professional

Blessed business owner

May 13, 2015

I would strongly recommend Rob Sight Ford if you are looking for a straight forward buying experience. I had inquired about a Transit connect for my business. When I arrived at dealership, The transit connect, saleswoman Alex Deery, and sales manager Bob Wright were out front of dealership to welcome my arrival. After a short test drive, we sat down to discuss pricing. Alex presented the pricing and answered all questions without Pressure or any sense of urgency. I was satisfied and and agreed to terms. During the short wait to talk to finance manager, Bob Wright, sales manager, came over and informed me he had found an additional $750 rebate available ..plain and simple!!!..he was continuing to find me the best deal AFTER I had already signed the offer!! Thanks again Rob Sight Ford!!

Richard Helfand

May 13, 2015

I was picking my car up from Marc where it had been repaired. When I tried to start it, the car would not start. Marc called Bruce to let them know the problem and that I would be right over. After my car was jumped, I drove to the service department where Bruce immediately brought my car in and had the problem fixed quickly. Bruce, and everyone in the service department, were very attentive and responsive.

RubyRed

May 9, 2015

I had been looking online at 2015 Explorers for a few weeks and went on a rainy Saturday afternoon to just look at vehicles. Quinton came out in the rain and looked at vehicles with me and we scheduled an appointment for an evening so I could test drive and buy vehicle. I came in on appointment day and he had my vehicle sitting ready for me to go and it had everything I wanted in vehicle. He worked out the price and payments so I could afford it and within two hours I bought my vehicle. Quinton was so nice and helpful. My previous vehicle I felt forced to buy and this vehicle Quinton made me feel extremely comfortable buying. I would highly recommend Rob Sight Ford.

Donna=Explorer

May 8, 2015

Thank you Sully for going the extra mile making sure the repairs were taken care of on the 2013 Explorer you sold us. Everybody did an amazing job and it looks brand new! We love the vehicle and you gave us the best deal around! It was worth the 2 hour drive for the best price and best service! Frank Marcurella handled the Finances for the Explorer and he explained everything and made it easy to understand the extended warranty we purchased.Win also did a great job entertaining my husband while we waited for everything! :-}Many Blessings,Stan & Donna

Tom Brill

May 6, 2015

Your folks always take excellent care of me; have been coming for years.

Sandra

May 5, 2015

The whole process from start to finish was an enjoyable experience. .

kenneth gethers

May 4, 2015

I am always treated great. Its why I only come to your dealership for service.

Explorer Mike

May 3, 2015

I went to Rob Sight to test drive a 2013 Red Ford Explorer. My sales associate, Michael Taylor, was friendly and informative not pushy at all. He explained that the sales force was not commissioned and that Rob Sight used " No Haggle" pricing. I really liked the Explorer and the price seemed ok but the offer on my trade-in seemed low. I began to look for another vehicle like the red Explorer and found that most had more miles, less options and usually a higher price. I kept in touch with Michael Taylor and made a cash offer $500 less than the No Haggle price. He explained very nicely several times that they don't change the price unless a similar vehicle with in 500 miles was priced less. He also told me that they had only had the car ten or so days and it would probably sell at that price but he would tell the sales manager and if anything changed he would call me. I sold my car myself and the morning I did I called Michael Taylor to try and negotiate the purchase of the Explorer. That morning another sales associate had sold the vehicle for the No Haggle price. I had missed out on a good deal.The next day I called and talked to Rich Poe the general manager and explained what had happened. He was very nice and helpful and started looking for a similar vehicle he could sell at the same price. However, as I had found out, a used car packaged the way I wanted was difficult to find. I had passed on the 2013 Explorer and that deal wasn't going to be found again easily.I elected to price a new car and so Michael Taylor put me in touch with Bob Wright, the new car sales manager. Bob was also very easy to work with. He found a similar vehicle for me, priced it very well and helped me receive all the available rebates. I picked up my new car last night and I really like it. Brian Phillips, the business manager, did an excellent job explaining my options for financing and closed the paper work out quickly and easily. I really liked my experience at Rob Sight Ford. Everyone was helpful and friendly and made the experience positive. Try them. You'll like them.

Barry Scott

May 1, 2015

Craig was very friendly and was able to get me in and out quickly. He described issue with oil leak and helped me understand what needed to be replaced. Very good customer service.

Jamie Perkins

Apr 30, 2015

Dave is always orofession, courteous and respectful!! .

An Le

Apr 28, 2015

I was met at my car and my reason for visit and information was taken before I even got out of the car. Fast and Easy!

Jim Weaver

Apr 27, 2015

Dave always is ready to help and I always make service appointments through him. I drive 20 miles each way for service I trust Rob Sight dealership and the people who work there.

Heather Bahora

Apr 24, 2015

Michelle made our car buying experience so much fun! She was awesome to work with!!

Rita Rapp

Apr 23, 2015

As usual, excellent service and professional staff. Always taken care of like I'm family.

mason14johnson

Apr 23, 2015

I was dreading buying a car, but my experience here was very good. Michael Cox was informative and didn't pressure me at all. He gave me the info and asked if I would like to buy the car I was considering. No uncomfortable moments, no aggravation. Brian Phillips then helped me with financing and it was painless as well. Overall, I would recommend this dealership to anyone, and already have.

THOMAS MAMMEN

Apr 21, 2015

I brought my Ford truck in for its first oil change. I received the multi-point inspection plus my truck was washed.

MIKEBORN

Apr 21, 2015

I have been a Ford customer almost all my life. I am purchasing my 6TH Ford from Rob Sight.Rob Sight never lets me down.Their sales team is great and their Service Department is second to none.You will not be dis-appointed.

John Cline

Apr 17, 2015

Always pleasant at your dealership! They always make me feel comfortable.

steve wilcox

Apr 16, 2015

One of the most straight forward new car buying experiences I have had

Karl (ERIC) Entsminger

Apr 15, 2015

I enjoyed my time very much while I was waiting. I had a very comfortable seating, the coffee was good (though there wasn't any Hazelnut), and the lady at the register acknowledged well when I told her I go by my middle-name; which is, by the way, something I'd like to see acknowledged on paper in the future: Preferred Name to be Addressed As. I would also like someday for Ford to market many forms of memorabilia of their classic vehicles. For example: put-together models, DVD's of their old & famous commercials (like of the 1979 Mustang), etc.

solebrotherno1

Apr 15, 2015

I've bought 5 personal cars in my lifetime and this experience would have to rank as the best that I've had. I always do research before car shopping (on bought the car itself and what I should expect to pay). I walked in with less than 1 hour til closing time and left in about a little over an hour with the car that I initially wanted (that I found on their website). And they also found me a slightly lower interest rate than what my bank offered me. Quinton Frizell, Rich Poe and Brian Phillips did a great job.

kccjs

Apr 14, 2015

This is the fourth vehicle we've purchased from Gary Singer at Rob Sight Ford. He and the dealership make the car-buying experience simple and enjoyable. Gary is great at follow up and follow through.

ARJones

Apr 14, 2015

The trip to Rob Sight Ford completely changed our minds about the car purchasing experience. The transaction was smooth, effortless and we found exactly what we wanted. I would highly recommend Rob Sight Ford.

Kevin OBrien

Apr 13, 2015

Got done what I needed and Craig helped me get my phone synched

Ford fan 3

Apr 12, 2015

they will make everything right, any problem u have they will find a way to make it right excellent customer service I will go back for my next new vehicle

ray&linda

Apr 11, 2015

My wife and I have purchased my cars over the years in various states but we have never had a better experience! The process was simple, to the point and stress free! I highly recommend this dealership and the people we dealt with.

ali davis

Apr 10, 2015

Very happy with the service and they let me know up front what the cost might be and how long it may take. Not the typical experience with most dealership service departments.

PatriceB

Apr 9, 2015

I found my new (used) car at Rob Sight Ford. Sandra was my sales person and she was so helpful! I would recommend this dealership to anyone!

jo rice

Apr 8, 2015

As always, outstanding service and most friendly group. Never had an issue here and eagerly advise anyone to experience what we all hope for in a business relationship. Well done, my friends.

Stephen Daniels

Apr 3, 2015

Brought truck in for service when I started having trouble starting it in the morning. They found the problem (bad battery) and the truck was ready to go in about an hour.

janell francis

Mar 31, 2015

simple & stress free. It was a very quick process and hassle free!

Stephen Reinhold

Mar 30, 2015

Friendly,helpful,courteous,sales people, A pleasant experience.

Timothy Ferrel

Mar 27, 2015

Ordered a 2015 Mustang in May of 2014. During the wait for manufacturing I was kept well informed of any updates or changes. Also any questions I had along the way were answered in a timely fashion.

richard myers

Mar 24, 2015

Went in for an oil change and was out in less than an hour. Friendly staff.

david hornbuckle

Mar 23, 2015

got me in and out way faster than I was originally told .

Christopher Binder

Mar 20, 2015

The Service Department and team promptly diagnosed my vehicle's problem and were in contact with me during the whole process.

mcedillo

Mar 20, 2015

I was extremely pleased from start to finish with my experience at Rob Sight Ford. After visiting a few different dealerships before getting my new car, it was easy for me go back to Rob Sight Ford and not have to worry about all the pressures that come along with dealerships. Alex Deery has a great personality and made the whole car shopping experience a lot of fun for me. I felt comfortable and didn't feel pressured at all unlike a few other dealerships I've visited. Alex and Bob both answered any and every question I had almost immediately via phone call/text/email. They were very helpful and ultimately their quality customer service and personable personalities won me over from their competitors. I am very pleased with the whole process. Great job guys!

William Ward

Mar 19, 2015

Warranty replacement of battery, took almost two hours......but I understand warranty works takes longer

Brandy Gott

Mar 18, 2015

Service was fast and it was nice they provided a rental car. .

Sarah Martinson

Mar 17, 2015

Quickly received with car placed into service queue. Pleasant waiting room with TV set to just the right volume, good news channel (Fox News). Cashier was coolly cordial, efficient.

jay clay

Mar 16, 2015

knowledgeable, Insightful, Friendly, taking time to make sure I knew all I needed to about my car before purchase. I believe experience helped, A all around good guy, and good service. Thanks, Mr. Taylor,

Shellby Hendee

Mar 13, 2015

Careful online research found your '08 Honda Pilot among five in KC. We also planned visits fo St. Louis & NW Arkansas, which ware not necessary. Your ads on various websites, which we appreciate, were reasonably complete with clear photos. I did not see a no-haggle policy noted...the term "No Hassle" is ambiguous. I called Win the day before our visit and he had our vehicle warming up on this cold day when we arrived.Paperwork and F&I went quickly, yet it still took some four hours (including lunch while Win handled another couple, with our blessing) for a cash deal with no trade. We are quite satisfied with the vehicle, value and demeanor of your staff. All were pleasant, personable and helpful, and we expect nothing less.

CITY OF BELTON

Mar 12, 2015

Both the parts and service depts. have been very helpful and always friendly used to deal with Milner Ford glad we switched THANKS

Sharon Livingston

Mar 11, 2015

I have always had my Escape serviced there and like the personal attention the employees show me. Craig, in the service department, always greets me by name and takes good care of my Escape. I feel like I can trust them. I will be taking my new Edge there for service as well.

djsummersatburnsmcd.com

Mar 9, 2015

I came to the dealer to find a new car. Much to my surprise, I found one on the pre-owned lot instead. I took the car home and my wife loved it!! So, we returned to buy the car. I never imagined that I would find a car of this caliber on a pre-owned lot and the process was easy and stress free! The sales staff is great to work with and the "No Hassle" low price certainly is the ONLY way to go! THANK YOU ALEX AND JEFF - you made a believer out of me!

Michele Carter

Mar 9, 2015

Quinton was very helpful. The staff stayed late to help us get into our new car and went out of their way to find us a great loan rate. Thank you.

Dustin T.

Mar 6, 2015

You are selling yourself short if you don't see these guys, Great group of employees with fair pricing. Having once worked in the car business, I can say this store was extremely professional and made me feel like I was walking out with a great deal! No pressure environment was nice to be around. Love my new F-150.

Glenn Smith, Sr

Mar 6, 2015

Great, the repair cost was very reasonable and time of repair was good. .

Michael Reardon

Mar 5, 2015

Multiple visits from initial trip for car research & test drive, pricing of trade, to purchase a few days later after working through cost negotiations

Linda Lessner

Mar 3, 2015

Roger Waterfield has been my service adviser for about ten years. He's a pleasure to work with. He knows my vehicle. He follows through on all my vehicle's needs. My husband and I feel that our return business is valued by Rob Sight's dealership. The car I'm driving now is our third purchase from them.

Sarah Beyer

Mar 2, 2015

Service completed in a timely professional manner. .

Barry Yantis

Feb 24, 2015

The car I wanted- fair price for my trade and nice people. I will be back

Mitch Dolt

Feb 23, 2015

Fair trade in for a nice truck. No haggling. ...............................

johnclaurie

Feb 20, 2015

Service Department has always been very good, in my opinion Craig is the best.

Dena Williams

Feb 19, 2015

Very comfortable environment and trustworthy service! ...............

bob mcnally

Feb 18, 2015

Everything was as promised. Sandra worked with our schedule. Price was very good. Could not have asked for more.

Gilbert Shapiro

Feb 17, 2015

Employees and service are impeccable always. .......................

Allan Shores

Feb 16, 2015

Gary was able to find the truck we were looking for and answer all the question we had. Great job Gary!

dennis8226

Feb 15, 2015

Buying a new car has always been a horrible experience for me, so I went into this expecting more of the same. This wasn't the case. Alex was friendly and didn't pressure me at all. She made this experience pleasant. I got exactly what I wanted at great price. While there were a few bumps in the process, she took care of them.

Jerry Smith

Feb 13, 2015

From beginning to end this was an overall great experience. Dave handled everything very well and answered all questions

Marine011

Feb 12, 2015

Salesman "Q" was friendly and attentive without being pushy. Was thorough and helpful during delivery, and took his time to answer any questions and demonstrate the many new features of the new F-150. He also came in on his day-off. Whole process was easy, fast, and informative. Would definitely recommend to my friends and family. -Jesse

Nathan Stover

Feb 12, 2015

Christian was very helpful with choosing my vehicle. He stayed late with me to look at all the models to make sure we had the right fit for me. The finance office help me get to the rate I needed and I walked out with my new car within 45 minutes. With having the best prices in town I assumed the service would reflect, but they were great and I'm happy I chose them.

Thomas Baty

Feb 11, 2015

As always, service was performed in a timely way and I always feel I have received value

Laborers

Feb 10, 2015

the service has always has been good......... .... ...

Tiffany Fulton

Feb 9, 2015

Rob Sight is always great to do business with. Buying a car or using the service department has always been a pleasure.

Jerry Bowman

Feb 6, 2015

David handled my service request very well ...............

paul short

Feb 5, 2015

never a problem with the work. but i was surprised at the cost. i would bring it in more if the cost were competitive. i've tried use coupon s with limited success.

JM

Jan 28, 2015

The staff are friendly and professional - you won't find nicer people - Craig is great! HOWEVER, the prices in the service department are out of "Sight". Have been bringing my vehicles to same dealership for years - recent months things are getting increasingly higher. Ford Motor obviously has an issue with the smaller V8 used in many Ford Products. Now my 2nd spark plug to blow out of the vehicle; internet research reveals this to be a far too frequent occurrence; yet Ford places the responsibility solely on the customer for repairs; now quoted $800 to repair; was lowered to $748 after request of reduction - which I'm thankful for but seriously, for a design flaw?. Other recent repairs are extremely high, brake repair $2200.00+, on my van; oxygen sensor not accurately installed on car; required it being brought back again; additional wiper spray head replacements - parts $260; labor $90+ - just getting ridiculous. Had an alternative shop make repairs last year that Rob Sight Service quoted at $3000+, all repairs done by alternative shop for less than $1600. Just seems like the repair costs are spiraling out of control. Considering another vehicle at this time due to outrageous costs. When looking at bigger picture - Ford lack of responsibility regarding the spark plug issues and increasing repair costs - probably go elsewhere. I like being a "US" built loyalist, but truly starting to see why people go to Honda, Toyota, etc...

K.W.

Jan 26, 2015

I recently purchased a car for a parent. Rob Sight has figured out how to price cars for the educated buyer. The dealership has good stock and the deal fair. I came in after researching cars nationwide and understanding what the market was bearing for the vehicle purchased. The time reviewing the car, getting some questions answered, and closing the deal was quick, and with courtesy. Michael even confirmed what I understood about the marketplace for the make and model of vehicle. Michaels follow up was also excellent. We will not hesitate coming back!

Mindy

Jan 26, 2015

I had to drive an hour to get there, but it was well worth it.....have been telling everyone I knowwhat great deal I feel I got and the people there were the best. Will go back again and again!!Thank you so much!

bjpatek

Jan 23, 2015

Salesman Keith K. was friendly and attentive without being pushy. Was thorough and helpful during delivery, and took his time to answer any questions and demonstrate the many new features of the new F-150.Finance guy Frank M. made the signing process quick and painless, without unnecessary sales pitches and add-ons.Whole process was easy, fast, and informative. Would definitely recommend to my friends and family.-Brad

SL

Jan 12, 2015

I've been looking at updating from an Escape to an Edge for a couple of months now. I've always had my Escape serviced at Rob Sight and appreciated the personal attention given. So it was no surprise to me when I walked in with my trade value in hand, and Quinton told me what was available with the accessories I wanted, that we got the deal done. Quinton has been extremely pleasant to work with! I will continue to use this dealership for years to come.

G

Jan 11, 2015

Got new car for my wife and she loves it. And Q was very helpful. .. Very happy all across the boards My overall experince was a great one. Thank you

Ray

Jan 7, 2015

It was time to get the car I have always wanted, a Mustang 5.0 GT. I have bought cars in the past and Alex Deery has been the best car sales person I have encountered. Absolutely no pressure to buy and was upfront with everything, I highly recommend her if you are interested in purchasing a vehicle. Everyone in the dealership from the sales manager to finance was very cordial in dealing with me. The price was right, and Rob Sight Ford was the best car buying experience I ever had.

Spetzs

Jan 4, 2015

We walked in to the show room pretty much knowing what we wanted and they made it happen. We got a very fair price on our trade and walked out with a brand new truck. A long time employee had passed away several days before we came in and most of the staff was at the funeral that morning. They were very busy that morning and Alex greeted us at the door. She was great, she was dealing with 4 or 5 people at one time and we never felt like she was neglecting us. She was very upfront and honest about the situation and made the best of it. We would recommend her to anyone wanting to buy a car at Rob Sight!

akirk103

Dec 29, 2014

I had a wonderful experience dealing with Rob Sight Ford in purchasing a new Explorer as a surprise for my wife on Christmas. The sales department helped me obtain a very competitive price, great financing, and even a bow for the car. In sum, I had a great experience and dealt with great people at a great dealership.

Ben

Dec 29, 2014

I went to several other websites and dealerships and Rob Sight had hands down the best price. The sales and financing process was painless and overall was a great experience.

John

Dec 29, 2014

This was my first time on purchasing a vehicle from Rob Sight. Keith Koenigsdorf was my salesperson and was awesome to work with when I was trying to figure out what truck I wanted. It took me 2 1/2 months to figure it out and there was no pressure at all. Keith went way out of his way to help me and so did the other staff that I spoke with there. I will and would buy another vehicle from Rob Sight and thank you again.

Rhett

Dec 28, 2014

I looked at 2015 Ford Fusions everywhere, from Lee's Summit all the way to Lawrence and Louisburg all the way to Liberty. Without a doubt I know I received the best deal/price on a 2015 Fusion in the area. I started off by calling the dealership to inquiry about the a Fusion they had on the lot. Keith Koenigsdorf was able to answer all my questions and in no way was a pushy salesman. I stopped by that day and drove the car. He educated me on the different capabilities of the Fusion as well as honestly answering every question I had. After the drive, is when I really noticed the "Rob Sight," difference. Normally pushy salesman what you to come in, sit down and talk for another 30-45 minutes. I understand wanting to "build the relationship ect" since I'm in sales but personally after having this experience at every dealership it gets old. As a consumer you just want to drive the car and have the dealership let you know what their best price is (what they are wiling to sell it to you for). I feel as you take a test drive the salesperson is able to get to you know as a customer and doesn't need additional time unless the customer requests it. After the drive Keith asked what I wanted to do next. I was so surprised by the question I almost didn't know what to say. Due to not being pushy I told him I'd like to see some numbers in terms of purchase price, monthly payment ect. At this point, I met Bob Wright. Bob was a very personable manager but most importantly explained the car buying process to me. He explained every rebate as well as the different financing options. He also put his best foot forward on price because he truly wanted my business. To go along with these things I also wanted to drive a Nissan Altima one more time to compare. To do this I need to leave quickly and rather than trying to keep me at the dealership (typical car salesman stuff) Rob told me to leave a go drive it! He knew the car, price and service would be what truly sold the car rather than talking another 30 minutes.I returned the next day to purchase the car. I researched everything and still couldn't believe the price I was paying. Sure enough Bob kept his word and we executed the deal.Now we have all ready horror stories about the finance manager and how they try to pressure you into purchasing a bunch of things you don't need. That is not Brian Phillips at all. He was yet again another straight shooter who explained every warranty and then gave me and my fiance time to discuss which ones we felt were necessary. He even reran numbers for me multiple times to show me I was receiving the best deal while financing the car a certain way. He was very patient and gave us a great deal on the tires and extended warranty. Overall, I was highly impressed by Rob Sight Ford and will be buying many cars there in the future. I will be recommending this dealership to all my friends and family. -Rhett

alterbrett55

Dec 27, 2014

I purchased a 2015 Mustang from Keith at Rob Sight. It was a great experience beginning to end. I love my new car and wouldn't hesitate to buy another (would be my third) new car from Keith.

Melody Thuss

Dec 16, 2014

Always receive great service, low pressure, great deals. Easy and fast purchase process. Everyone friendly. Recommend highly.

cmcrae23

Dec 15, 2014

I had a very easy car buying experience with Keith Koenigsdorf. I already had an idea of what I was looking for when I reached out to Keith, and he made everything very easy and low pressure. I enjoyed working with Keith and would recommend him to anyone interested in a Ford.

Kendall Coulson

Dec 15, 2014

I brought my '04 F150 in with an engine misfire problem. It had been partially corrected elsewhere and you guys properly diagnosed the problem and fixed it. My only suggestion would be that you consider decreasing the charge for spark plug replacements on that engine if none of them break.

Mario Sylvestri

Dec 13, 2014

Gary Singer made our car buying an exceptional experience. We will use Gary in the future to buy our new vehicles. We recommend Gary to one and all!Brian Phillips was great to deal with as we completed our purchase with the Finance team. I strongly recommend using Brain for your finance needs with Rob Sight Ford.Overall - a wonderful Experience!

Phil Pope

Dec 9, 2014

Low pressure, professional, customer oriented and friendly

Ezeddy11

Dec 8, 2014

I reached out by email and although I gave my phone number I asked not to be called. That request was kept. Jeff answered every email over a three month period promptly and completely. I brought that car and couldn't be happier with the whole experience. This is by far the best car buying experience I have ever had.Thank You, Jim

Celes Stoudermire

Dec 8, 2014

Craig evaluated problem, gave me a solution and rapidly put things in motion to fix my vehicle. Even though I had to wait for several hours, he kept me informed.

ROBERT CLARK

Dec 4, 2014

MY ADVISER WAS GREAT AND WORK COMPLETED IN A TIMLEY MATTER.

Robert LaPorte

Dec 3, 2014

I have always had a good experience at Rob Sight. The service is quick and efficient. Craig and Dave are always courteous and knowledgeable. Michelle in sales is always great to deal with. I tell her I am just looking and before you know it I am going home with a new vehicle. Mark Miller has been nice to work with also. I have had a couple repairs recently and everything went great.

raymond kozicki

Dec 1, 2014

Great. Every time I visit. Fast oil change.............

michael fate

Nov 28, 2014

The most pleasant experience I have ever had! This all occurred after my vehicle had been totaled.

Melanie Gross

Nov 26, 2014

I was extremely happy with michele as she allowed me to take a look a all the cars and pick a car that I wanted without telling me what options I need. She did not pressure me during the sales process and made this experience pleasure able

Robert Collins

Nov 24, 2014

Exceptional Personnel, except for Mark, but he is a salesman. What can one expect from a salesman. Ha. I've known Mark since 1980. He has always been fair with me, except the trick he played on me when my grandson bought his Lincoln. Mark put the MKZ next to the Ford that he was looking at. What Young man would take Ford over a Lincoln, especially when his Grandfather drove Lincoln.

David Burket

Nov 21, 2014

Easy process, good price, good delivery and explanation. Plus they were able to come up with the car I wanted very quickly.

Sandra Green

Nov 20, 2014

Thank you for everything that all of you did to make our car purchase go smoothly. Everyone was so very helpful, courteous, and polite. I will definitely recommend this dealership to my friends and family.

James Weaver

Nov 19, 2014

We have purchased many vehicles from Rob Sight dealership over the past 35 years. We go to this dealership for all service too. Totally satisfied with all aspects of Rob Sights dealership.

william weast

Nov 18, 2014

You took care of factory recall and made other minor repairs ALL IS GOOD

Michele Newby

Nov 17, 2014

I had a wonderful experience working with Michael Taylor, Jeff Morton, Brian Phillips, and Christian Leal!

Boyd Patterson

Oct 26, 2014

After searching and researching for several weeks, I found several cars of interest at robsight.comI drove onto the lot and was greeted by Salesman Jeff Schleicher. Jeff is a formidable man, down to earth, easy to talk to and very friendly. In no time at all, I was test driving a Ford Taurus that had caught my eye. Long story short, after a very short period of time Jeff Schleicher had worked some magic with Brian Philips (Business Manager) and I was driiving home in my Ford Taurus. I was treated with respect, given an interest rate which I was very happy with and it is now the next day and I am just as pleased as I was when I got the car. This was a deal that i feel good about and am not experiencing any buyer's remorse. Do yourself a favor....Go to Rob Sight, meet Jeff Schleicher and make your car buying experience a pleasant one. If you are lucky enough to complete the deal with Brian Philips, you will have had a good day. These guys are pros.

Cassie Boeger

Oct 22, 2014

Michele was excellent! She took her time helping me find exactly what I wanted and helped me get financed at a great rate! I would highly recommend her!

Michelle Rivera

Oct 21, 2014

Had a great experience- Keith was exceptional in helping us meet our needs. We are super happy with our purchase and would recommend others to visit Rob Sight!

Randall Erickson

Oct 20, 2014

Will definitely go back to RSF and ask for Win the next time I am in the market for a new or used vehicle. No pressure, no hassle, no games.... Just nice people and a fair deal. Was so smooth that after the deal was done I was like "Wait, we forgot drama!! We totally forgot to have any drama.". Great place to buy from. Won't hesitate to send friends and family to these guys/ gals.

brian.brown.75

Oct 17, 2014

This is the best place to buy a car!!! No hassle, very nice and friendly, great car, excellent financing. It was a pleasure to deal with honest people working hard to get you a great deal. Thanks for a great deal, Brian Brown

randine.robinson.9

Oct 15, 2014

Rob Sight was the 2nd dealership my husband and I visited and I'm glad it was the last. We had an appointment late on a Monday night and it was pouring down! No matter what the weather all of the sales people were happy to help us. I work in customer service and I know the importance of making someone feel at home and they did just that right off the bat. We worked with Win and Tony and couldn't have asked for a better team to help us buy our Edge!

Spencer Old ham

Oct 10, 2014

Very pleasant and friendly people down here. I sure will come back and buy my next car here!

dmmcroberts113

Oct 9, 2014

Rob Sight was the third Ford dealership I visited while shopping for my Escape. I found them to be honest and straight forward throughout the sales process. As someone who has experience with dealerships I was thoroughly impressed from start to finish. They emphasize customer experience while also maintaining some of the best prices in town. The F&I office was actually a pleasant experience and I would work with Brian anytime. Overall incredibly impressed.

kcvince74

Oct 9, 2014

I was a little nervous walking into a dealership alone; however, Michael & Tony made me feel at ease right off the bat. Both were very professional, friendly & answered all my questions. After much research I knew exactly what I wanted & what I could afford & never once did I feel rushed or pressured into get more than what I was looking for. The entire process super easy & truly a hassle-free experience.

weyerich

Oct 4, 2014

My husband and I had a great experience at Rob Sight Ford. We worked with Jeff and Tony. Both were very friendly and easy to work with. They made the car buying experience smooth, quick and easy. We never felt any pressure. Jeff contacted me soon after emailing the dealership through cars.com and was very helpful answering questions. We are from out of town and sent a family member to check out the vehicles and test drive them. My brother in law noticed a sound with the brakes and Jeff immediately got the vehicle to the service center to be checked out and fixed and let me know what was happening throughout the whole process. Jeff had Tony, from finance, to contact me re: warranty/gap and financing. Tony answered all my questions and even beat a rate we were looking at through another Ford dealer. Both Jeff and Tony made it easy on us with us being out of town and having most of our contact via phone. Everything was ready for us when we got there to get the vehicle. Jeff addressed a concern we had and put our minds at ease. We met with Tony to go over our financing. Tony is a real "fireball"! He is funny and very easy going. He took away the stress of buying a vehicle and helped to make it a pleasant experience. We will definitely recommend this dealership to family and friends and would likely make the 3 hour drive again to buy from Jeff at Rob Sight Ford! Thanks so much!

Jim T. R.

Oct 4, 2014

So I make an appointment for the dealer to look at my new ford F150 with 12,000 miles! Issue is back of truck isn't level. I drop off the truck first thing in the morning! No call back until I initiate it at 4:30 that afternoon!I'm told the its a little late in the warranty to level the back ( so much for 35,000 miles) and the service tech needs to go back to ford for authorization ! Three weeks go by and it takes me to again call the dealer. The same Tech talks to me and says he has not connected with Ford and is off the next day so he will connect with me the next week ! Never got that call back ! Now I'm disgusted and take the truck to Shawne Mission Ford! While I wait, they take a look and a little over an hour later they explain the fix, I also watched through sa window as they fixed it! As they wrap up the project they notice the front wheel wearing a little off. They ask if I can give them a little extra time and they then realign the front end. Above and beyond my expectations

Celliott94

Sep 28, 2014

Tony Wright stands by his word no matter what. He helped with the buying process more than others would. Tony also helped setup affordable payments on a used vehicle.

Craig Feign

Sep 22, 2014

Better than all the other dealerships!!! ...................

bkriddle

Sep 20, 2014

I started my search online and quickly chose Rob Sight Ford because they had an easy website to navigate, they had quick responses to my questions, and they made it very easy to see what the prices are for their vehicles. The sales staff and financing department made the buying process quick and easy and I would certainly recommend them to anyone purchasing a new vehicle.

lili00

Sep 17, 2014

We worked with Marc Sullivan on the purchase of a pre-owned 2013 Ford Explorer. It could not have been easier. Love the no-haggle pricing. Marc was great to work with, friendly, very communicative and made sure we got a great price for our trades. We would definitely recommend Rob Sight Ford.

ictmike1

Sep 16, 2014

Because the service I have received in the past Rob Sight Ford was the only dealer we went to to look for a new car. The no-haggle pricing made the experience even better! Everyone we have dealt with has been great and they have gone the extra mile to make sure that our experience was as good as possible. The sales and financing was fast and painless. I restore and own several classic cars myself so I know what to look for in a service department and the guys at Rob Sight have proven that they know what they are doing. I'll definitely be back when it's time to replace my truck.

Laurie Ellifritt

Sep 8, 2014

Friendly service, able to answer questions, not pushy, good prices. .............

hasher

Sep 1, 2014

I was looking for a bigger truck than my ranger. Called on a F150 they had online. Friendly sales man and straight forward finance guy made buying my new truck easy and hassle free.

lcs2014

Aug 27, 2014

Though I have had excellent service at ford dealers before, this dealer took customer service to another level. I ended up buying my first car here a few weeks ago: A New Focus. I have been treated well by everyone at Rob Sight, which I can't say the same when I have been to other dealers.Their website made it very easy to search inventory, and the purchasing process was quick, clear, and honest. Keith sold me my car and Brian did the financing. The price I ended up paying was a lot lower than what I was quoted by other dealers in the area.On a side note, my good friend purchased a used car at this dealership a few years ago, and like me, she is incredibly happy with the service and loves her car!

STuckness

Aug 25, 2014

The most professional, honest, straight up pricing and friendly no pressure dealer I have ever dealt with. Go see these guys! I bought two cars.

Scott Orth

Aug 25, 2014

Michael was very helpful. I would recommend Rob Sight to my friends. The used car manager was helpful as well.

Postle22

Aug 23, 2014

This is the second car I have purchased from Rob Sight. I came back because the first experience was great, and honestly this one was better. I received top notch customer service and a great car at a fair price. I would definitely recommend this dealership!

Russ68

Aug 22, 2014

Completely unwilling to negotiate on price even a few hundred dollars on a $15.5k vehicle. Automated emails flood my inbox. Called me at work even after asking them not to.

Leona Pryor

Aug 19, 2014

What great service! Went to look at one car and drove away with a different better car at a great price. Christian and Tony were wonderful to work with and made it a smooth and easy purchase. Thanks guys!

mshashaa

Aug 18, 2014

I bought a pre-owned Fusion and Jeff helped us out during the purchase. I liked the hassle-free pricing, it makes the process easier. The price was 2k lower than KBB value.Jeff was very helpful. I took the car for a pre-purchase inspection and told him that one of the tires needs to be changed and he immediately got an approval from his management no questions asked.Also Rob Sight's website has all the details I needed prior to visiting the shop.Would highly recommend Rob Sight as a dealer and Jeff as a great salesman.Mohammed

smithatthelake

Aug 16, 2014

The only way to buy a truck! Derek made it so easy " No games" made a deal in less than 30 min and that was with a trade.Thank you Derek!

Laura Taylor

Aug 12, 2014

This is my fourth car here and I would not buy from anyone but Michele.

Teresa Gaffney

Aug 11, 2014

Michael did a great job helping is today. He was very honest and made the process painless. He answered all our question and was very customer oriented. Would definitely recommend Michael for your car needs.

Mimi&you

Aug 10, 2014

I had a GM car that was part of recall and was fed up with it. Did some research on line and Rob Sight Ford kept coming up for good deals and that's exactly what I got. Michael Cox greeted us, immediately made us feel comfortable and answered every question. Tony Wright made the financing a breeze. Thank you and I'll be back.

1800peggy

Aug 9, 2014

You cannot get any better than Rob Sight since Mar. Our family have now purchased 5 vehicles and will never go anywhere else!!!!! Thank you all for being the best dealership I have ever done business with.

Tiffany Herron

Aug 8, 2014

The experience at this dealership is outstanding! This is our sixth purchase and we will never ever go to another dealership. We loved our sales person, Michelle K. & I LOVE THIS PLACE!!!

Karen Curtis

Aug 6, 2014

Very pleasant experience without feeling pressured into anything we didn't want

Thomas Arnburg

Aug 4, 2014

Michael Taylor at Rob sight ford is amazing,he got us the explorer we wanted at a great price!!! We will be back to see him and the manager Jeff Morton he was amazing with helping on our trade in... Dealership as whole is excellent and deserves a 10 out 10...

suzan.stice

Aug 2, 2014

Duane and Tony were awesome! I was treated with respect and they answered my questions in a professional and friendly manner. Duane was very kind and showed me options for both new and used cars and I felt like he was looking out for my best interests and not just trying to make a sale like other dealerships. Tony kept me laughing while we were going through all that tedious paperwork. I will recommend this dealership to all my friends and family!

robinden

Aug 1, 2014

Because my other two car purchases from this dealership were so positive, I just purchased my third car from Rob Sight. Keith Koenigsdork was so helpful and seemed to anticipate my questions. I had a specific request for a convertible and they were able to find the exact color I wanted. To make this all happen, Jeff Morton made me a great deal on my trade in car.

Carie S

Aug 1, 2014

Jeff and Tony made this the easiest, most enjoyable car buying experience that we have ever had. They were knowledgable, friendly, and quick. Jeff told us everything he could think of about the car we were buying and answered every question we could come up with easily and professionally. Tony may have completed the paperwork faster than I've ever seen before. We probably would have left sooner if we hadn't been comparing Dotte stories. :D Seriously, these guys were amazing. Someone should probably buy them a steak and a beer.

Steve Carter

Jul 31, 2014

Very helpful and knowledgable, pleasant. Wonderful experience.

Laurenlevy

Jul 28, 2014

Duane, Keith and Tony made buying a car a fun process. They were very knowledgable about the cars they were selling and helped make our decision simple. They gave us a great price right away as well.

Robert and Patricia LaPorte

Jul 28, 2014

Very professional and helpful A very EASY experience. We were not even going to buy a car today but the price was right!

Bob Jenkins

Jul 22, 2014

I live in St. Louis, MO and was in Kansas City on business and stopped by the dealership to "just look" to kill some time. Keith Koenigsgorf greeted me and we instantly struck up a comfortable relationship and I drove off in a new 2014 Explorer. Brian Phillips got all the paper work put together in no time and I was on my way home. I have to say I have never enjoyed dealing on cars, especially when it comes to trading. I have been a Volvo owner for 20+ years but I have never experienced a level of comfort as I did at Rob Sight Ford. Bobby Sight came and introduced himself. I truly felt as if I was more than just a customer. I will drive back to Kansas City when my wife is ready to retire her Volvo. The 240 mile drive was definitely worth it. All my friends will know my car came from Rob Sight Ford!

bennya35

Jul 20, 2014

Bobby Sight- This guy is the real deal. He is very knowledgable when it comes to the cars and their technology, and he gave me a great tutorial on how to use my new explorer. Bobby made the car buying process very easy and he was very straightforward. This may sound cliche, but he truly did treat me like family. I am extremely glad that I worked with Bobby, and if you give him a chance, I know you will feel the same way. I will be sending many more customers to Bobby Sight at Rob Sight Ford.Tony Wright- Very seldom do you meet a guy as genuine and down to earth as Tony Wright. This guy stayed late on his birthday to help finish the deal on my explorer! I highly recommend working with Tony!

Brian

Jul 16, 2014

Same experience as the other reviews. They will shamelessly say anything but no one will actually take action or make good on what they tell you. At the time of the sale they told me I would have the title in 5 or so days. After two weeks I still did not have it. I called in twice and was told someone would get back to me. No one did. Finally after getting angry and making a lot of noise and getting transfered around and calling back again and again and again someone finally took my call and informed me that they could not send me the title because there was still a lein on it. IT WAS WAS NEVER DISCLOSED during the sale that they did not even have the title. He then told me there was nothing he could do and to talk to someone else. After more back to back calls the finance manager finally took my call and changed the story yet again. Saying they could get me the title, but he could not say when. He made a REALLY good show about how they wanted me to be happy and would even still let me fully return the car if I wanted because they did not want un-happy customers. As soon as I started asking questions about returning it though that story changed too. Then he started saying they did not have to do that, and asking why I would want to return it. It was clear he had no intention of making good on that claim either. It is now going into a third week after the sale and they most positive of all the stories I have heard so far is that I "might" have it in another week. I still do not own the car they claimed they sold me. The first payment is now coming due on a car I do not even own, and it is far from clear if I will ever actually own it.

Punisher#1

Jul 15, 2014

Wow.. This is the place to go. No haggle, no BS. Keith, Rich, and Tony are the best. I was referred by FRIENDS and they were spot on. The guys are classy and customer oriented. Will refer others and come back for sure!!

Tcollins55

Jul 12, 2014

Worked with both keith and rich. They far exceeded my expectations. They were both really friendly and easy to work with. I would highly recommend them.

aldrichc

Jul 10, 2014

Jeff and Tony were great to work with. They were straight to the point and we were able to get a deal done quickly. They were able to answer all my questions and provide all the information that I requested. I will/would purchase from them again and in the near future.

Snokool

Jul 10, 2014

I had a great experience not only with Rob Sight but with Michael Taylor. He was extremely helpful and very patient. This was my first time purchasing a vehicle and Michael Taylor at Rob Sight made it a smooth and easy process. I highly recommend Rob Sight for anyone looking for a used vehicle!!

JeffAndAshley

Jul 5, 2014

Very smooth process and picked my daughter and I up to take delivery!Rob Sight and Jeff Schleicher treated this purchase as if we were buying a 2015 Cobra!Very appreciated, and a great quality, low mileage 'used' beetle for my daughter!Thank you!!! -jw

rudwell

Jul 4, 2014

I had been looking online for a low-mileage Jeep for my daughter and found a newly used one at Rob Sight Ford. The whole experience was very easy--no games to play on either side--and Jeff was very helpful. He stayed after close and went over the features of the car with my daughter, even programming her radio stations for her, and told her to come back anytime for help if she forgot anything he was teaching her. It was all so easy. This is how buying a car should be!!!

Joshparsons13

Jul 3, 2014

Keith was very easy to work with and did everything in his power to make my new car purchase go smoothly. I highly suggest if you are looking for a new Ford to go see Keith. -Josh Parsons

Nercar

Jun 30, 2014

I came in to the dealership knowing what I wanted and how I wanted it to work. And Michael Taylor salesman respected that and didn't act like he knew everything and was quick to get the answers for any of my questions. Then when I went to financing I met Tony Wright a very professional man anybody would be willing to do business with. Michel even drove the car to my home saving me hours. out of all the dealerships I had visited this year it was the most relaxed. I think I'll buy my next car through this dealership even if its not a Ford lol.

esims1986

Jun 28, 2014

I got my 2012 Fusion from Rob Sight Ford today and I must say it was an incredibly easy buying experience. The car was new to the lot and they took the time to photograph and email me info and were very helpful, courteous, and even quite funny! Their prices are fair and the no haggle pricing takes the stress out of searching. I got a fair trade in value as well. I would definitely recommend buying here!

romancosta83

Jun 26, 2014

everybody there was very genuinely nice and very cooperative they answered every question I had without seeming irritated, very nice experience Jeff and tony were more than helpful

Jenrynard

Jun 26, 2014

Jeff was awesome made the buying experience easy and took great care of us even after the sale was completed!! If I ever need another vehicle I will not hesitate to use Jeff again

brionne123

Jun 25, 2014

Communication was a little bad but other than that good sales experience. Quick and out the door in 1 hour. I would recommend this dealership to any and everyone. They ust need work on some communication is all.

scottgd539

Jun 21, 2014

Rob Sight made my car buying experience the most relaxing and enjoyable experience that i could have imagined. Jeff Schleicher was the sales associate that my wife and i worked with and he was incredibly helpful and fun to work with. I loved the simplicity of purchasing a car there, there was no wasted time haggling over a price, what they have posted is what they sell it at, and you can either afford it or you can't. I found that this made the car buying experience very simple and stress free. Tony was the one who helped us with the financing, he walked us through each thing as we signed it and helped inform us in our decisions, but he never made us feel pressured into anything. The staff is wonderful, the facilities are impressive, and the overall experience is simply the best there is. If you're looking to buy a car, seriously, go to Rob Sight, they are wonderful!

sfindley

Jun 20, 2014

The best car buying experience we have ever had! We would recommend Derek Sobek and Rob Sight to anyone looking for a new vehicle. We have been telling everyone we know about how easy it was to get a deal done at Rob Sight and how friendly the entire staff was.

controversy

Jun 13, 2014

We especially appreciated that Win was friendly yet not pushy at all when we were looking for a good used car. Win answered all our questions and assisted with the expediency of the sale. We feel comfortable recommending this dealership and Win, too.

SheriBuxton

Jun 5, 2014

Erik Davidson at Rob Sight Ford has been spectacular to work with! I saw him in October for a major part repair and felt that he was very trustworthy and easy to talk to. I then had a knocking noise in the front of my car that I needed looked at. I took it to a mechanic, just because it was closer to my house, and was misdiagnosed, paying $170 for something that did not even need to be fixed. I then decided that I just needed to take my car to Erik, which I should have done in the first place! It was something as simple as needing caliper clips, which they added, and after such a small bill and small amount of time having to wait, we were on our way! From now on, I will only take my car to Erik at Rob Sight! Thanks so much for the fantastic service! Very trusting of Erik and his knowledge and customer service are excellent! Keep up the great work, Erik! You really make a difference there!

Nancy Weant

Jun 3, 2014

Our experience was fun, fast, and exceptional in every way.

miamercado

May 31, 2014

This was my first time purchasing a new car, and Rob Sight Ford has set the bar high. I got a great deal on my trade in and ended up paying less for my 2014 Ford Focus than I went in expecting to pay. Duane was a fantastic salesman to work with, and Tony got me a good financing plan. Everyone I interacted with was friendly, and I never felt pressured into buying. Overall, I'm really happy with the experience and my new car.

kuloverkc

May 21, 2014

I am from Prairie Village Kansas and I got in touch with Bobby Sight through a strong referral from a previous Rob Sight customer. First of all, I felt honored that a member of the Sight family would take the time to personally take care of me. I first spoke to Bobby on the phone and from the very beginning he worked extremely hard to get all the pricing and vehicle information I asked for(I asked for a lot) in lightning quick time. Upon making it to the dealership, Bobby promptly greeted both myself and my father. I expected to come in and wait and go thru the usual car dealership waiting periods but Bobby already had the pre-owned Explorer I was looking at pulled up in front of the building -- just steps away. Although the explorer was in nearly perfect condition, there were a few significant door dings. When Bobby took us outside to show the car, his knowledge of the Explorer blew me away without him even really trying. Additionally, Bobby spared the salesman speak while teaching us about the car and turned the run-down into the most enjoyable shopping (of any shopping) that I have ever had. Bobby was funny, genuine and extremely enjoyable to work with--most important he was extremely refreshing. When it got to the numbers, he makes things easy and pressure-free. I was skeptical of the "No-Hassle" or no negotiating of price but I was blown away by how simple, straight-forward, and honest the process was. Bobby even promised me that he would take care of me personally in the service department for as long as he works at Rob Sight Ford (I'm 38 so its safe to say he will be there to take care of me for the rest of my life). Although that is a bold statement, Bobby's genuine and down to earth personality leaves me no doubt that he will stand behind that statement. Best thing is.. I have no doubt in my mind I got the absolute price for the absolute best car out there. Even better, Bobby fixed the dents at no cost for me. Overall, this was the absolute best car purchasing experience I have ever experienced or could have even imagined. I will never go to another salesman other than Bobby Sight for the rest of my life or another dealership besides Rob Sight Ford.

Brenda and Jimmy Armor

May 12, 2014

It was fun and exciting and no hassle and the best car buying experience we ever had

Christmas Burns

Apr 28, 2014

first experiance. a little back and forth overall with the process. I'm sure some had to do with me not understand some of the process. overall ok

76jlps

Apr 27, 2014

My 2013 Ford Escape is the second car I have purchased from Rob Sight Ford. I have always dealt with Dave Bryant, and he has always been helpful and friendly. He is the best!! I have had an overall wonderful experience with this dealership, and am a customer for life.

r6extreme

Apr 23, 2014

Rob Sight Ford has earned a customer for life from me after the way they have continuously taken care of me! I bought my 2012 Explorer 2 months prior and had just ran out of my factory warranty due to a family vacation. I purchased the premium care Ford warranty and found out that batteries much like tires are not covered under most warranties. I called Rob Sight ford and talked to Dillon and explained my dilemna. Dillon said "give me 30 minutes to work on something for you" I really didnt think I would get a call back in 30 minutes and I also figured when I got the call it would be to tell me that they might give me a discount on a battery. To my surprise I did received a call back in less than 10 minutes, which I missed originally because I didnt thing they would call so fast. I listened to the voicemail from Dillon explaing that it was exactly like he thought and the battery wasn't covered. He then went into the explanation that he talked to his service manager and general manager and explained that their reputation of integrity and customer service was very important to them and to call him back. When I called Dillon withouth hesitation asked me " Can you get your Explorer here safely?" I said " How much is it going to cost me?" and laughed. Thats when Dillon explained to me that Rob Sight Ford would be buying me a battery, not the factory warranty or extended warranty but Rob Sight. I immediately redirected my vehicle to the dealer. I was there in 20 minutes and Dillon met me in the bay. Before I could speak he greeted me, "Hello Michael! We will get you in and out before you know it" I was just kind of sitting there thinking to myself "why would I buy anywhere else from this point forward?" I went forward with getting an oil change that was due in 300 miles. They had me in and out in 30-45 minutes with my oil change done and my car washed as well. I can't think of another dealership that has treated me this way and considering I traded my Lexus in for a Ford I was originally a little skeptical in the beginning. I will buy from Rob Sight again whether it be new or used. Thank you sincerely, Michael Moore

goinpostal6902

Apr 18, 2014

Very pleasant experience from start to finish. Konner was an excellent salesman and represented Rob Sight Ford admirably. I will definitely buy my next car there and will recommend Rob Sight Ford to my friends and family.

mrstaylor

Apr 16, 2014

My overall experience was great!!! My salesman was Michael Taylor he was the best salesman that I came in contact with. I drove a couple of cars and chose the Ford Edge Limited, and He gave me everything in a car that I ask for. Tony Wright the finance manager was great as well. i came out of his office with a smile on my face and a great interest rate on my car. Rob Sight Ford will see me again on my next purchase.

Aaron How're

Apr 14, 2014

Everything was enjoyable michael took great care of us and answered all our questions. I was very pleased.

Peter53

Apr 11, 2014

From the moment we entered the dealership to when we left with the purchased car, Rob Sight Ford was worth the trip. I had located a car by surfing the net and took the plunge to look at it after work,both my wife and I were blown away with the no pressure assistance. From filling the gas tank, don't get me started about a prior instance of running out of gas years ago testing a car, to working with us getting the credit rate and terms that kept us on our budget, Winn and Tony are professional, helpful class acts. If you are looking for a new or used car please give these folks a look.I think you will be pleased.Peter and Mary Shields

newgal

Apr 8, 2014

Great initial service nut once we signed they where no longer helpful. Had several issues & was told bring it in & I will look at it. My title hot returned to them & no one bothered to call me to let me know. Helped Derek with two other sales & wish I hadn't.

jlawilson

Apr 8, 2014

I had been researching the Ford Edge on-line for nearly a year when I found myself spending a month in the Kansas City area. After multiple, exhaustive on-line research sessions, I honed in on Rob Sight Ford because their prices were, by far, the lowest in town. I had a couple of used cars in mind when I drove over to the dealership. However, I mistakenly went to the new car showroom. Derek was the first person I encountered. Although he was a new car salesman, he was more than happy to help me with my used car query. We looked at several and test drove one. I wasn't wholly sold on the vehicle, but couldn't pinpoint why that was since it met nearly all my required elements. Derek was able to expertly, and aptly, guide me to a new car purchase - not because of some hard pressed sales pitch. Rather, he had taken the time to understand what I was really looking for in a vehicle, long term ownership goals, etc, and was then able to point me in the direction of the vehicle I ultimately took home - literally off the showroom floor! He was fun to work with, and how many people leave a dealership thinking, "that was fun!" Their prices are so fair, it negates the need to "haggle" for hours on end, which saves everyone time and money. I worked with Ty for the financing. Once again, another amiable salesman who made the experience pleasant - rather hilarious actually! He was able to get me a rate that was in line with the rate offered by my bank, without the need for a barrage of paperwork. All in all, Rob Sight Ford delivered a quality vehicle for an excellent price and gave me a more than fair credit for my trade-in. Everyone was helpful, non-pressuring and laid back. The trade-in was paid off promptly too - I have encountered difficulties, regarding payoffs, with other dealerships in the past. I would HIGHLY recommend working with Derek and Ty based on my personal experience and will definitely return when I am ready for my next Ford purchase!

Sheila

Apr 7, 2014

My experience at Rob Sight, was exceptional we'll, there was no hassle what so ever. Michael was a great sales men and easy to work with, I couldn't have chosen a better sales person!!! Jeff Morton was great as we'll.

mkelley24

Apr 7, 2014

I love this dealership! I first was associate with them through the Service Department and swore that I would come back when it was time to purchase a new car.These people are polite, friendly and easy to work with!!! I would recommend this dealer ship and my Sales Rep, Duane DeGravelles, to anyone wanting to buy.He put up with my silliness and never made me feel like a failure.I also liked the Finance Manager (can't recall his name!). He was very straight forwarded and got me an awesome deal!!!I will return someday to buy another care from this dealer

Claude

Apr 3, 2014

Michael was very helpful and incredibly patient. We had our year old son with us and michael was so helpful and took his time and allowed us to make our decision on our time. I couldn't ask for a better experience. Thank you guys so much!!!!!!

mountashmore

Apr 2, 2014

Wonderful experience. After a little bumpy start, the end result was worth the wait and effort! Konner took the time to answer any question I had about my fusion or sales and make sure I felt comfortable while I waited! I got the dream car that I wanted without hassle and he continues to give me good service and follow up a week after I purchased. Awesome job konner!

sbucia

Apr 1, 2014

This was one of the easiest car buying experiences that I have ever had! The sales staff are not commissioned so they are not pushing you to buy addition products or services! Working with Michelle was so easy, she is friendly and knows what she is talking about when it comes to cars. I purchased a 2014 Ford Focus at a great price and I am loving it! Thanks Michelle for the great services and getting me a great car!

epearthrider

Mar 27, 2014

Michael did an outstanding job helping me with my purchase. No pressure, but fantastic service! Tony quoted me an interest rate and then held up his end of the bargin. Reminded me of how people used to do business because we were all good at our word. I will most definately come back here first for my next car.

atryon33

Mar 26, 2014

Derek was great at customer service, was never pushy or tried to sale us on the car and his follow up has been great. I would definitely recommend him to all of my friends and family. Very accommodating dealership.

aklass85

Mar 26, 2014

Rob Sight and the staff were fanstatic to work with. This is the second vehicle that we have purchased from the dealership, and this experience was just as wonderful as the first. They are friendly, knowledgeable, and willing to take the time to answer any and all questions my husband and I had regarding the vehicles and any part of the sales process. I highly recommend them and will continue to visit them for my service and vehicle needs.

patches21

Mar 26, 2014

My wife and I went in knowing we needed to buy a vehicle. Duane greeted us at the door, and 2 hours later we drove off in a 2013 Ford Explorer. The staff was fantastic, it made car buying super easy. To all the staff at Rob Sight, thanks for a wonderful car buying experience.And we will be buying from them again.

takingshop

Mar 23, 2014

I CAME IN TO MAKE AN APPOINTMENT FOR A MISSOURI VEHICLE INSPECTION AND CRAIG SAID THAT THEY COULD IT NOW. SO MY SON AND I HAD A CUP OF COFFEE AND WATCHED THE NEWS, AND WATCHED MR. SIGHT CLEAN UP COFFEE CUPS.NICE JOB. 35 MIN. LATER CRAIG CAME OVER AND TOLD ME THAT THE BACK BREAKS WERE BAD AND I SAID MIX THE BREAKS. CRAIG ASKED IF WE WOULD LIKE TO STAY OR BE TAKEN SOME PLACE, I WAS GREATFULL FOR THE RIDE TO AND FROM WALMART. THAT HOUR WENT FAST... THANKS TIM MOORE

chappy19

Mar 21, 2014

I would like to say that the service and Craig were very professional and took "good" care of my car.I have recently made 2 visits to the service center, the first time the issue was I had low pressure from the hose coming out of my wiper motor. Unfortunately for me, they did not have the part in stock. I made arrangements with Craig to return with the condition that I would have a vehicle to use. When I arrived back at the dealership Craig had the ticket pre-written so I had no wait time-which I appreciate greatly. When I returned 24 hours later to get my vehicle it wasn't ready as a technician had not been available to work on my car-it was being worked on when I got there. I had to wait around for about 30 minutes-which I did not really care for.

mschinkel9998

Mar 19, 2014

Very friendly and having worked in sales with cars and insurance for 8 years, I really appreciated their no hassle/pressure approach. I also appreciated how they went beyond my expectations in making added repairs (not absolutely necessary with the suspension but something that might need to be replaced in a year and even including floor mats that were lost from the original owner). I also was impressed with the closing of the sale in just over a hour. Would highly recommend and will consider this place and Mr. Glass again next time I am in the market even though I am from Lawrence Kansas and don't care for Missouri. Actually, the distance was worth the service.

CStagg1

Mar 19, 2014

It seems in each instance every time that I've had the need for routine maintenance (sometimes making an appointment and sometimes not), I've always seemed to get Dave Bryant as my service advisor. Dave aways greets you with a smile and a 'yes we can' attitude! He's informative at various steps of the repair process. He seems knowledgeable and willing to listen to my description of what the trouble appears to be -- especially in my non-mechinical terms! He listens so he gets it! I'm in the communications field and I've found listening with understanding and communicating are key components to being effective. So kudos to Dave for being a part of providing an ongoing hassel free experience regardless of whether he's delivering good or bad news about one's vehicle! He's perceived as an honest guy and therefore believeable!

1800peggy

Mar 19, 2014

Fantastic dealership! Please watch our thank you video http://vimeo.com/89364869 Service plus! Why we give them such a rating is in my 61 years it was the easiest and most service oriented car dealership I have every dealt with. We bought 2 cars on Mar. 14, 2014 and soon a third!I will refer many to this dealership.

alterbrett55

Mar 14, 2014

Keith was very easy to deal with. Honesty was maintained beginning to end with all the staff. I have bought a brand new Jeep, brand new BMW, and a brand new Chevrolet through the years and this was the easiest purchase experience of all of them. Would buy here again without hesitation.

gt10f0

Mar 11, 2014

I had a great experience at Rob Sight Ford. I was treated with dignity and respect. This was the easiest vehicle I have ever bought. The sales people were honest and did not not try to pull any fast ones. There was no pressure to do any add ons or anything like that. As an out of town buyer, I live 200 miles away, everything that was discussed via email text or phone conversation was exactly how the deal went down with no complications. My salesman Konner Knoll was responsive to my questions and dealt with me honestly and the same goes for Derek Sobek who closed the deal upon my arrival at the dealership. I recommend Rob Sight Ford and will certainly strongly consider doing business with them again with no reservations or hesitation.

lake13oz

Mar 2, 2014

We purchased a new F150 from Rob Sight Ford and it was by far the best car buying experience we have ever had. It was a relaxed environment with no pressure and no hassle making the deal. Michele Knudsen was excellent to work with. The way they do business has taken the "dread" out of shopping and purchasing a vehicle.

matthewbmcclain

Feb 19, 2014

I bought a ford F-150 nine months ago form another dealership and was having trouble with the engine running a bit rough, and it was also time to get my transmission serviced. I called the service department around 10am and asked if they could do the service and have me in and out that same day and they said no problem. Later that day I got a call from Dave who gave me some disheartening news my engine had severe damage and needed replaced. Thankfully I had purchased an extended warranty with the truck but had no idea how big of a deal it was to actually get them to pay for a claim. That's when Dave stepped in on my behalf. He argued with the warranty company and helped me file the claim to get me a replacement engine and not to re build the old one, called me and kept me informed as to exactly what was going on with my truck every step of the way even on his days off, and last but not least paid for my rental car when I had no rental car coverage so I wouldn't be without a car. The level of customer service I received far exceeded my expectations and they all went above and beyond. When I got my truck back from them the bill was even less than Dave had originally quoted me and my truck was detailed and clean. I will NEVER take my truck anywhere else to have it worked on or serviced and will be buying my next F-150 from Rob Sight Ford because of this experience. I would also like to thank the mechanic who worked on my truck and who cut his labor rate to help me out on my bill. Matthew B McClain

Darla Miles

Feb 18, 2014

I am still surprised at how easy it was to transact a car purchase & trade with the Rob Sight Ford dealership. Mr. Taylor was exceptional to work with and had tremendous patience while my wife & I worked through title issues with our trade-in vehicle. He made sure that everything was ready on his side so that all could progress smoothly. We are quite a distance from the dealership but I am still recommending to colleagues that they consider purchasing from Michael and his team.

Robelkins54

Feb 18, 2014

No hassle experience. Christian was fantastic and extremely easy to deal with. I highly recommend him and Rob Site to anyone looking for a good car buying experience.

Nick1994

Feb 17, 2014

Walked in thinking I wasn't going to get approved because my lack of credit history, but Konner showed me the car I wanted and gave me the best price I could find. They pulled a few strings and now I'm driving a brand new Mustang GT. I would refer anyone of my friends or family members to this dealer, they work with you to get the best deals and they don't pressure you into anything. I will definitely buy my next vehicle here.

Todd Hicks

Feb 10, 2014

Fantastic!!! Michael Taylor and Jeff Morton were incredible to work with! We will recommend him and Rob Sight to our friends.

Mattleming

Feb 9, 2014

What a great dealership...the staff went out of their way to help us with our new car purchase. We had what likely seemed like endless questions and everyone went out of their way to address all the issues we had. They truly lived up to all their promises even when not to their benefit. This was our second purchase from Rob Sight and we were treated equally well at hhe first purchase as we were on this most recent. The service dept is no less impressive. You'll feel like part of the family at Rob Sight and I whole-heartedly endorse them.

g03svt

Feb 7, 2014

Win was awesome to deal with when purchasing my truck. He had everything ready to go when I arrived, as I was driving from St. Louis. I like the no hassle pricing, which makes it a more pleasant experience. Tony was able to get me a great deal on financing as well. I will buy again from these guys.

vopat100

Feb 7, 2014

Michael Cox was terrific to work with. He always called me back and answered my questions fully. I will highly recommend Michael to others who are looking for a vehicle. He was courteous and understanding throughout the process. He is a great representative for your dealership.Thanks, Tom Vopat

dsdickerson

Feb 5, 2014

Wonderful experience. Derek was not pushy, helped in answering all of my questions, made the process go very quickly and smoothly. Tony was also wonderful to work with. I was in and out with my new Ford Fusion in less then 2 hours! I would highly recommend them to anyone.

dmiles

Feb 5, 2014

I am still surprised at how easy it was to transact a car purchase & trade with the Rob Sight Ford dealership. Mr. Taylor was exceptional to work with and had tremendous patience while my wife & I worked through title issues with our trade-in vehicle. He made sure that everything was ready on his side so that all could progress smoothly. We are quite a distance from the dealership but I am still recommending to colleagues that they consider purchasing from Michael and his team.

Charlie Carlton

Feb 4, 2014

Fairly painless. Enjoyed working with Duane.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kiley Seiner

Feb 3, 2014

Easy, fast, no pressure, nice!!!!!!!!!!!!!!!!!!!!!!!

aidag

Jan 31, 2014

Always have had great service done and walk out of there very pleased. I would definitely recommend anyone Rob Sight to get their services done.

Eric Findlay

Jan 27, 2014

Duane was very helpful, friendly and knowledgeable. We never felt pressured during the process. Overall, a great experience!

knckc7

Jan 26, 2014

I purchased a 2012 Ford Fusion and traded a 1997 chevy lumina. The experience was easy and stress free. Everyone was friendly and you felt like you were not being pushed into making a deal, but encouraged to make a deal that worked for you. The process was fast and effortless.

glenhallett

Jan 23, 2014

The sales person was very friendly and more than willing to take time to explain all the different feature on the new car. He was willing to work around my schedule and made it easy to schedule a test drive of the car I wanted. I would not hesitate to recommend this dealership to friends or family. I am completely satisfied with my experience.

JonathanLang

Jan 23, 2014

low offer on my trade in's, and would not budge on prices AT ALL. truck was dirty and i brought it back and they barley cleaned it again. LIED to me about it just being serviced, took it to my shop and the oil was BLACK and the tires were obviously NOT just rotated like they stated, they are cupped up from lack of rotation. i have NEVER been to a dealer that doesn't fill up the tank when you buy a forty thousand dollar truck... overall my experience was very bad because of the things i listed, i will discourage anyone i know from going to rob sight ford. i have been to dinky small town used car dealerships that offer better service, even craigslist offers a better buying experience. i am happy with my new truck, BUT i wish i would of had better luck with the dealer i had to buy it from.

Amy Noble

Jan 22, 2014

Definitely had a exceptional experience with both sandy and tony. Great overall experience

Brooks Choice

Jan 20, 2014

Mark was very friendly and eager to help me buying a car. He was honest with all my questions which made the whole process a lot easier.

lgunnar123

Jan 13, 2014

Marc Sullivan was very helpful and had a great attitude. My mom and I came in looking for a used car and he helped us find one and did a great job. He was really busy and we still felt like he was staying on top of things, never left us waiting. He made this a quick and good experience for us.

dpollick1958

Jan 10, 2014

I felt very comfortable working with Sandra Jacobs; a very professional, calming, and knowledgeable person. She made the experience very enjoyable. Something I never felt at another dealership. All those I dealt with were top notch. Darrell Pollick

zbiko006

Jan 9, 2014

My wife and I had a very good experience with Rob Sight Ford, and Christian was very helpful. He went above and beyond to answer all of the questions that we had.

harygt

Jan 9, 2014

I have had very good success having my vehicles serviced at Rob Sight Ford. Having technicians that have been trained on my vehicle is important to me. Craig kept me informed by phone when there was a delay in expected completion time and also when my vehicle was ready for pick up. I appreciated that my car was washed when I picked it up. Craig discussed the results of the multi-point inspection and advised me of service that would be needed at the next oil change, something that other dealers and service centers have not done.

Megan Laver

Jan 6, 2014

Stressful, but everyone willing to help and answer questions......................

Goodinv

Jan 3, 2014

I gave the ratings above because they accurately reflect my experience, not just with this most recent visit, but with extensive work I had done on another car, earlier this year. Since I'm not now, never have been, and don't plan on becoming a service technician, I EXPECT the work I have done to be done correctly. I EXPECT the cost to be accurate, fair and reasonable, given the location and items needed to execute the repairs. What I DID NOT EXPECT was the courtesy, speed and accuracy of subsequent communications, after leaving the van for repairs. I was called when a delay in the arrival of parts meant the repairs would not be completed as originally scheduled. I was sent an email AND called when the van was ready to be picked up. I did NOT EXPECT a follow-up, personal email from the service manager, asking me to complete this survey. I recently moved to the KC area from mid-Missouri, where for the past 35 years, I have purchased and had serviced products from the local Ford dealer [not always Ford vehicles!]. I received the same kind of care there, and did NOT EXPECT to find that kind of service anywhere else. I was wrong. Thank you.

Sharon Preusch

Dec 27, 2013

Efficient, knowledgeable, salesperson. Financing options were great.

Rob Callegari

Dec 24, 2013

Good prices and good service with honesty. Michele was extra helpful.

michelleemery

Dec 23, 2013

I received way more than expected from this dealership. The staff was friendly and knowledgeable. They provided great customer service and unusually great car service.

Renee and Brandon Baker

Dec 18, 2013

Very good experience. Friendly staff. Communicated well, returned phones calls. Very satisfied. Will return for future vehicle needs.

scottinkc

Dec 18, 2013

I purchased a used Jeep Liberty from Rob Sight for my daughter a few months ago. The buying experience was pleasant and easy to complete. The work promised to be done before the Jeep was delivered was done well. They even did some additional mechanical work I had not requested to make sure the Jeep was in good mechanical condition when my daughter drove it off the lot. The truly stellar experience I had wth this dealership happened a few weeks later when not one, but two fairly major repairs were needed. Jeff Morton, Used Car Manager, paid for the tow to their dealership and then took care af the repairs, even though there was no warranty in place that required the dealer to cover the cost. I was bracing for the "as is" response when I first contacted him, but instead was given customer service well over and above what I expected. I would highly recommend buying from this dealership, and have great respect for the manner in which Jeff Morton treated me and my daughter.

Dwayne Griffin

Dec 16, 2013

Win is a great salesman. He was kind, knowledgeable and very patient. Tony was the best financing person I have ever worked with in my life. I have purchased many vehicles in my life time and never have I work with such an exceptional person. It does not matter what type of car I look for in the future I will forever come to Bob sight and I love their staff!

Mrhyde06

Dec 16, 2013

I visited the dealership in regards to a internet posting of a 2008 Ford Edge that the dealership had for Sale. Win Glass the salesmen was knowledgeable, Friendly and patient with me. I asked a lot of questions and he was able to answer them honestly. I am rating him with all 5's as I would recommend him to anyone looking to buy a used vehicle. Win walked my wife and I through all process of buying the vehicle. He also went of his way to ensure that we were comfortable and understand all items we needed to sign. Tony Wright the finance person was the best ever. He was very personal, friendly, and knowledgeable and adapts to his clients very well. Once we sat down with him he asked probing questions to understand what we are trying to do when it comes to financing the vehicle. My wife and I were pre-approved through our bank and just knew that Tony could not beat by Bank's finance deal we had. Tony was not only able to beat the deal but do it by .5%. He also let us negotiates the extended warranty and explained to us what profit if any they were making on the warranty. He cares greatly about his customers and treats them like a family member. I have purchased many vehicles in my time and never met a person like this before. I will now only shop for vehicle at Rob Sight because of these two great people no matter the make or model of the vehicle. You guys rock!

Whiteheadgary61

Dec 14, 2013

Jeff Jefferson was very friendly and professional! He never once made us feel pressured or that a nice newer car was unobtainable. Thank you Jeff!

kushalvtiger

Dec 13, 2013

My experience was very friendly, fun and professional and they focus on customer satisfaction to even minute things. Service dept is excellent along with the sales department. They are very flexible in satisfying all your needs. I recently bought a used ford mustang for a price less 2k of kbb value and had it bumper to bumper checked from a local mechanic and everything was perfect. great mileage great deal I guess no hassle principle worked pretty good for me. I worked mainly Sandra Jacobs, Tony Wright and Sue(Receptionist) and Bruce Ginther. I must say that every car they would sell will be checked for perfection. I definitely recommend this dealer.

Melissa Rohr

Dec 12, 2013

Found an Escape online and this lead me to Rob Sight Ford. I have been researching my investment for some time and new exactly what I wanted. I found more than what I was needing (and that is a good thing) for a great price. Win was extremely nice and knowledgeable about my Escape. I never felt, "like a stupid woman" or as if I was being pressured into buying it. The process was fast and friendly and I was in with Tony talking money within the hour. Even tho I was pre-approved with my bank, Tony researched and found a point lower. Hey every dollar counts right! Tony was funny, quick and a little flirty :) and I was driving home in my new Escape in under 2 hours. Need a car. go here. end of story. peace out.

melrohr

Dec 11, 2013

Found an Escape online and this lead me to Rob Sight Ford. I have been researching my investment for some time and new exactly what I wanted. I found more than what I was needing (and that is a good thing) for a great price. Win was extremely nice and knowledgeable about my Escape. I never felt, "like a stupid woman" or as if I was being pressured into buying it. The process was fast and friendly and I was in with Tony talking money within the hour. Even tho I was pre-approved with my bank, Tony researched and found a point lower. Hey every dollar counts right! Tony was funny, quick and a little flirty :) and I was driving home in my new Escape in under 2 hours. Need a car. go here. end of story. peace out.

Brett Cartwright

Dec 10, 2013

We had dealt with a few other sales reps at other dealerships, which was not the best experience. Michael was a huge breathe of fresh air, he did an excellent job connecting to me from the very first phone call, and i will always come back as well as send friends and family to michael.

TylerMonnett

Dec 10, 2013

Everyone at Rob Sight was very accommodating. They happily pulled vehicles in their garage so I could inspect them in the evening. There was no pressure to purchase and everything they did was transparent. Financing was just as easy and their New Car building was comfortable to wait in while the paperwork was being prepared.

Dburto08

Dec 9, 2013

Win Glass made my car buying experience perfect, exceeding my expectations. He definitely made my trip to Rob Sight Ford easy, quick and painless! Tony was a genius with the financing and got me through the entire process in a matter of minutes and had me in stitches. All of the staff at Rob Sight was extremely courteous and I would highly recommend this dealership to any of my friends and family.

Melissa Rohr

Dec 6, 2013

Quick and fun! I did my research knew what i wanted everyone was fantastic and non pushy!

ofcgil

Dec 6, 2013

Went to dealer for an oil change .Got right in no appointment necessary and used the works coupon,it's a great deal.In and out quick and really nice to work with.Nicest people to work with.

russinkc

Dec 4, 2013

After seeing the price for the F-150 I liked on the website, I called and scheduled an appointment to test drive it. After driving it, I left to consider my desire to purchase. I went back two days later to purchase it and the price was just as described on the website. Duane was a great salesman and did not pressure me into buying. I'm 50 years old and have bought several new vehicles at several dealers due to moving around; this experience has been the best. Thanks.

Kris Karanares

Dec 2, 2013

Fantastic experience. Michele couldn't have been more pleasant and easier to work with (in addition to being very knowledgeable about the vehicles). Best vehicle buying experience I have ever had.

EdS

Nov 28, 2013

A dealer like any other. I was quoted a price via the internet/email for a vehicle but when I went in to discuss possibly purchasing this vehicle I was informed that it was no longer available....but, of course, another one was available at a higher price. A dealer like any other.

Wsnbmo

Nov 27, 2013

A dealer like any other. I was quoted a price via the internet/email for a vehicle but when I went in to discuss possibly purchasing this vehicle I was informed that it was no longer available....but, of course, another one is at a higher price. A dealer like any other.

Marsha

Nov 26, 2013

A very good friend recommended this dealer to me. She said they were friendly and would treat me right. She could not have been more accurate. I have purchased a lot of cars in my 68 years and this was the best experience I have had. They were even able to handle a complicated trade-in without blinking.

gjohnson41

Nov 25, 2013

Very pleasent to deal with. I am a previous customer and have always been well treated. I would recommend bothsales and service. Keith and Tony very professional.

MarshaLedgin

Nov 25, 2013

A very good friend recommended this dealer to me. She said they were friendly and would treat me right. She could not have been more accurate. I have purchased a lot of cars in my 68 years and this was the best experience I have had. They were even able to handle a complicated trade-in without blinking.

susankg37

Nov 22, 2013

I had been searching for the vehicle I bought for several weeks and found it---at dealer almost 500 miles away from my home. Price was great, so I called and coordinated trip to view and purchase vehicle. I was a bit nervous about flying to Kansas City to buy car I had not seen in person and Marc Sullivan made me feel comfortable with all details with thorough inspection of car---he answered all my questions and coordinated to meet me at airport with the vehicle to streamline the process. I was on the road within an hour of landing with my new car that was exactly as described. Love the car and appreciated the good service from Rob Sight Ford.

John Dell

Nov 21, 2013

I enjoyed the no pressure tactics used here. The price was fair. The service is very good. The character of the people working here comes through in their interaction with me and my wife. Thank you.

crystalok

Nov 19, 2013

I told them what I needed, they showed me what they had that fit those needs. No bull, to the point and an easy transaction. the sales man and finance manager were friendly and made sure I was happy..I was very comfortable and didn't feel pressured and the whole experience was great.

Martha Con cannon

Nov 18, 2013

Michael Taylor was kind, patient, and easy to work with. Jeff Martin was also exceptional! I will definitely seek these two gentlemen out again in the future.

hillssusan

Nov 15, 2013

Tony Wright was extremely kind and helpful. He worked hard to get my payments to where I needed them to be. Keith Koenigsdorf and Ty Rudder were also very helpful getting me the car I really wanted.I felt like I received personal attention. I plan on telling my friends to go to Rob Sight to purchase a car.

Mike

Nov 12, 2013

It was hassle free and straight forward. Very professional and motivated to provide what you want. I did my research and drove 45 minutes out of my way to buy from them because of the positive feedback that I read. There is no pressure and no vulture behavior. Mike was very good to work with.

KevinRW

Nov 12, 2013

Derek Sobek was great. Red tags making price in window of vehicle was price we paid. No haggling, no games. Would definitely buy from this dealer again.

sheristearns

Nov 11, 2013

Michael was amazing. I worked with him in April 2013 and actually did not make a purchase as the car I was looking for was not on the lot. I wound up making a purchase elsewhere. Big mistake on my part. Because of how friendly Michael was in April, I contacted him first when I decided to trade the bad purchase in for something better. Michael was again very friendly and he remembered me even though my hair color had changed. I got the car I originally wanted in April.Tony is a funny guy. He works very hard for his guests. He does everything he can to make the best deal for the financing. He got us a great rate on our purchase and was very kind. We will be returning later this week to make another purchase.

Greg

Nov 9, 2013

Very professional-- good service and customer focus. Service dept is excellent. I have been bringing my car here for a few years.

crbien

Nov 8, 2013

This was my first oil change on a new Explorer. I really liked the online vehicle report, and will definitely be back for regular maintenance.

Miranda

Nov 6, 2013

Michael was patient and informative during the test drive and purchasing process. Professional, trusting and courteous across the board.

rcordel1

Nov 3, 2013

My Wife and I were searching for a used Ford Edge and found exactly what we were looking for on Cars.com. I sent the Dealership an email requesting my interest in the vehicle. I got a quick reply and salesman Christian Leal contacted me. We made an appointment to evaluate the vehicle. We were not pressured in anyway and could not believe the price of the used Ford Edge plus the fair trade in amount offered. We set another appointment to get the paper work completed with Tony Wright and all was completed timely and professionally. The Service Department Safety Inspected and had the vehicle ready for delivery. We have purchased several vehicles in our life time but this time far exceeded our expectations. This Dealership and the Employees we worked with were FANTANIC!

Anthony Snorgrass

Oct 28, 2013

Michele and Rich were very easy to work with and the best buying experiences ever had.

Morandeira

Oct 27, 2013

Came in looking for a car that would fit my budget and my current lifestyle. Everyone was very friendly. It took about 4 days for me to actually get the car from Rob Sight because it had a minor sensor repair, but it was worth the wait.

Jason Davis

Oct 24, 2013

Michael was extremely helpful in making sure we got the vehicle we wanted. There was no hassle and we were able to walk out with the keys. Between Michael and Tony (Finance Manager) our service was exceptional and we got a great deal!

Jim Weaver

Oct 23, 2013

Everyone was very helpful and knowledgeable and made the buying experience very easy. We have always been very happy with the service at this dealership.

pdnkc

Oct 23, 2013

This is first new car purchase. Derek Sobek made an experience every customer new or returning should have. Derek was light hearted and welcoming. My sister was with me while I made the decision and said her salesman (from her experience from buying a new car) was never that nice. So, Rob Sight Ford, you have a great salesman!

michaellemi

Oct 20, 2013

It was hazel free and a good experience. I had actually made up my mind to buy the fusion 2014 but they just made the process much easier.

sprice0229

Oct 19, 2013

I would highly recommend Rob Sight Ford! They are very courteous and easy to work with. Duane and the sales team will go the extra mile to make sure you are completely satisfied! I will definitely make my next Ford purchase from Rob Sight....

Quentin Culver

Oct 16, 2013

Very professional. Helped me find my new truck. Great job overall............................

Trent Marquart

Oct 15, 2013

Great and easy experience. Have already recommended your dealership.

Nathan Kalva

Oct 14, 2013

Sales staff was very forthcoming with information on the car selection and did not pressure me into making a decision.

shalizc21

Oct 13, 2013

I went in for an oil change and the staff was polite, they also washed my car when they were done. The best part of that experience was the fact that they washed my car for me.

Terry

Oct 10, 2013

Christian Leal was awesome to work with, no pressure to buy and gave us the time we needed to make a decision. I was also surprised that we got a respectable trade offer the first time. This is the first time at a dealer it was truly a no hassle deal. I walked away knowing all was a fair deal. Tony the Finance Manager make everything quick and simple and also was a great experience. Highly recommend this dealership !!!!

maryayz

Oct 10, 2013

Keith made buying my new 2014 Ford Fusion a positive experience. Tony provided everything I needed when purchasing my new vehicle. Rob Sight and his staff make dealing with buying a car and returning to this dealership for maintenance a comfortable experience. They are friendly while being professional.

kennyg6

Oct 9, 2013

I received good counsel and direction from my service advisor when I brought my 2002 Grand Marquis in for "front end work". Jess gave me a loaner car to cover the time I would be without my car. However, the next day, I came back to Rob Sight Ford to discuss the "most appropriate" repairs for my safety and budget. I gave Jess permission to begin the selected repairs and then proceeded to walk over to the Pre-Owned Sales lot. Win came out, greeted me and offered to assist me in determining what and if I might be eligible for the purchase of a pe-owned car. he was thorough in his approach; giving me plenty of time to wrestle with my decision -- do I repair or do I purchase?With Win's assistance, the opportunity to test drive the car of my preference and the opportunity to give my wife a chance to see the car later in the day, I was convinced that the purchase was the most viable and wisest decision I could make. I felt no sales pressure; Win was friendly, knowledgeable, and patient with my situation. I make a commitment to purchase the car that same day. At no point was I hesitant to purchase. Both Win, the sales agent and Tony, the finance manager, provided me the assurances needed when making a major purchase. I would recommend either one of them to family or friends.I have always obtained repair services from Rob Sight Ford. Now I have a positive experience and reason for making another purchase when the future calls for one.

Charles

Oct 7, 2013

I called and left a message for Michele, which she promptly called me back. She researched the vehicles which I was interested, and set up an appointment. Michele makes car buying a complete wonderful experience. She is friendly, knowledgeable and is always more than happy to help with any and all questions. I have a dealership in my hometown but choose to drive 60 miles to Rob Sight! This is my 5th vehicle I have bought from this dealership, each time from the very first to this one same type of service: Outstanding! Tony was great, no rushing even though we were at the end of the day, explained everything thoroughly, even got a lower finance rate than our bank! Recommendation: Keep up the good work!

Fran Stow ell

Oct 7, 2013

Our car buying experience at Rob Sight was exceptional. Great follow up to all of our questions. Our salesperson Keith was very responsive.

Ender86

Oct 5, 2013

My wife and I had a great experience at Rob Sight Ford. Her car had come into problems we felt were not worth fixing. We needed something quick but something of quality. My wife found a vera cruz on the web site. Marc came out as soon as we pulled up and started helping us. He didn't try to talk us into anything. He gave us the facts that helped us make a good informed decision. We needed financing and marc referred us to Tony. He was very nice and quick with the signing process. My wife was very happy with her new car. It rides very smooth and it's obvious the crew did a good job cleaning and maintaining this vehicle.

mlevin9684

Oct 4, 2013

I came in late on a Wednesday afternoon without an appointment and talked to Roger about an oil change. He said pull my Edge into the service garage and they would get to it immediately. Roger was friendly and courteous. I waited in the show room and in 25 minutes when Roger came to tell me the service had been completed. My experience was wonderful and I would recommend Rob Sight Ford as a excellent dealership.Thanks for the ultimate experience.Mark Levin

ScotttJones

Oct 4, 2013

The dealership was clean and close to my house. Friendly and helpful employees made the difference. Price was okay. Good follow-up service after the deal.

Cnix

Oct 3, 2013

Quick, easy, good customer service!!! ! ! ! ! ! ! ! ! ! ! !

janetc70

Oct 2, 2013

Mark Sullivan stayed with the deal, called us as needed and kept us informed thru the entire process. Everything was handled and done as asked.

margaret29

Oct 1, 2013

Our experience at Rob Sight Ford was exceptional. Keith Koenigsdorf was as close to the ideal salesman as a person could be - courteous, well- informed, patience and not the least "pushy" - which we liked. We felt we received a fair price for our trade-in, good discounts and overall a pleasant experience. We just wish the dealership was closer or had a branch North of the river since we live in Clay County. But with the freeway system and I 435 around the city it is not too bad. We left home and were at Rob Sight's in about 30 minutes.

Joe McPeek

Sep 30, 2013

Easiest car purchase I've had ! ! ! ! ! ! ! ! ! ! ! ! ! !

GEW1

Sep 27, 2013

Found the car on line and called the dealer and talked with Marc Sullivan regarding the car. Marc worked with me by answering all my questions, I had plenty of then, because I lived in Missouri City Texas. I flew up and was picked up by Marc. The car was as I was told. Marc also helped with getting a Ford warranty for this used car. All the people I dealt with were VERY nice and help full.

Cameron Elliott

Sep 25, 2013

First time buying a new car had a great time doing so. ! ! ! ! ! !

sfontaine2590

Sep 25, 2013

My husband and I purchased a 2012 Ford Focus hatchback from this dealership, and we could not be more pleased. The price was great, and the staff at Rob Sight Ford were very friendly and helpful. We will definitely come back to this dealership when we purchase our next car.

stoudec

Sep 21, 2013

I called and left a message for Michele, which she promptly called me back. She researched the vehicles which I was interested, and set up an appointment. Everything was down hill from there. Michele makes car buying a complete wonderful experience. She is friendly, knowledgeable and is always more than happy to help with any and all questions. I have a dealership in my hometown but choose to drive 60 miles to Rob Sight! This is my 5th vehicle I have bought from this dealership, each time from the very first to this one same type of service: Outstanding! Tony was great, no rushing even though we were at the end of the day, explained everything thoroughly, even got a lower finance rate than our bank! Recommendation: Keep up the good work!

Charles & Celest Stouter ire

Sep 20, 2013

This is my 5th vehicle bought from this dealership! I live 60 miles away and always come to Rob Sight. The professionalism is exceptional. Very good experience. Thank you!

jofuad13

Sep 19, 2013

I purchased my 2012 Focus SEL at Rob Sight on July 25th. Four days after making my very first payment, my car died, leaving me stranded for 2 hours in the Flint Hills. After AAA getting it started via a jump, it overheated all the way to KC. I finally got home and turned off the vehicle. It wouldn't start when I tried, so I had to spend my day off riding with the tow truck driver back to Rob Sight. I explained my situation, that I hadn't had the car long enough for it to just be a paperweight. I purchased the extended warranty and was told my battery was the one thing it didn't cover, and it would be $140...after arguing, and threatening social media retribution, it went to $70...after arguing and threatening some more, it went to "free".The purchasing process was wonderful, the sales staff friendly and competent...but the "out of sight / out of mind" attitude of the "service" department is something I'll remember for a long time.The experience was embarrassing and humiliating.

Troy Lee

Sep 18, 2013

It went very well, michael cox did great assisting me.

JDB1

Sep 17, 2013

I had 2 Recall for Service notices I wanted to address, (Recalibrate for Low MPG & Headliner Airbag Cushioning). I called Jess Newman to schedule an appointment which was made for almost a week later. I asked if they needed to get any parts in for the job, and was told by Jess "we probably have them on hand, if not we can get them the same day". I dropped the car off about 7:30am Monday 8/26, and talked to Jess. I told him I had the car in a couple of weeks prior to have the L/R tire repaired, and could he check the L/F because it looked a little low. When I came to pick the car up, Jess told me they didn't have the parts for the Headliner correction, it would be a few days, and he would let me know when they came in. I asked if they had done the other correction for the Fuel Mileage, and Jess said yes. I failed to ask about the tire and assumed they found no problem.I drove the car for a week, and saw no change to the EV drive cut-out speed (64mph change to 85mph) as explained in the recall notice. I called Jess and scheduled for the Headliner on Friday 9/6/13. Before that day I received another recall notice for Cell Phone Connectivity issues. I brought the car in about 8:30am Friday 9/6 and told Jess about the third recall, and that the MPG Recalibration had not worked. He said he would have the recalibration re-checked and it shouldn't be a problem to get all three done. I picked the car up about 4:30pm and Jess told me the cashier had the paperwork. The cashier told me there was a $22 charge for the tire repair. I told her I was not aware of a tire repair. She spoke with Jess and he would adjust that charge. Jess said it was for the L/F tire repair they did the week before, but apparently had not told me about. I drove the car, and still no change to the EV drive cut-out speed. I e-mailed Jess explaining the problem and added I had found information on-line indicating Ford was having some problems with the MPG Recalibration not working in all cases. I suggested he look into that and let me know. 9/9/13 I returned a call from Jess and he said the Service Mgr. told him weather conditions and driving habits can effect the MPG and I should drive it awhile. I told him I was aware of all that, but it did not change the fact the EV Drive was still cutting out at 64mph instead of 85 as stated. As of this date 9/17/13 I have not heard anything to resolve the problem.Bottom line is, no parts, ineffective recalibration, charge for ??tire repair??, and what seems to be a general lack of knowledge or interest of the recall situation, gets this service experience a failing grade.

April

Sep 16, 2013

Excellent experience!!! Must say this was the best car buying experience we ever had... From sales to finance. Michael Cox & Tony were exceptional!

rmessner

Sep 16, 2013

Excellent service to finding a car that I wanted that continued with excellent service regarding the purchase price, the finance office, and Derek working on his day off to ensure the interior and exterior would be done that day.Roger

Brian G

Sep 11, 2013

I enjoyed working with Christian Leal and getting a deal done with my trade towards another used Ford truck, my fifth Ford truck, some new some used but all the best trucks ever built. I have worked with Roger Waterfield in service in the past and have received nothing but kind professionalism, good service at a fair price. At first the no haggle pricing was foreign to me but once Jeff Morton explained why I got it. I know that I got the same great price the person before me and after me got. Without the haggle! Thanks all. Tony Wright in Finance finished off the process, we had some laughs, and it went quickly and smoothly. Not to mention the awesome rate we got.

Shannon Davis

Sep 6, 2013

Efficient process, entire staff was friendly and helped in as much a way as possible. Would Highly recommend the dealership to others.

smithstuff

Sep 6, 2013

We have purchased multiple cars through this dealership. We return because of the way we are treated. We drive 30 miles, past other Ford dealerships to buy our cars because we have had such good experiences in the past.If we were doing this review, based sole on the interaction with our salesman Gary Singer, It would be 5s across the board. We told Gary what we wanted in a car-- accessories and color. Gary was able to find the exact car we asked for even though the 2013 models were becoming scarce. There was nota car available that would meet our request at any dealership in KC. The one he found was at a small town dealership in Missouri. The price Gary quoted was great and we decided to go ahead with the purchase. At this point, we would have given our interaction with Rob Sight Ford a 5.When we went to pick up the car, the paperwork was not ready and we waited around for the finance guy. Rob Sight Ford advertises no hassle pricing and I would have to agree that the pricing on the car was great, However, the no hassle policy evidently goes out the door when you walk into the finance office.We have several problems with how we were treated.First there was a discrepancy in the rebates we were originally quoted. (This was not brought to our attention, but something we noted later. the pricing issue was resolved, but it should have been addressed before we signed the paperwork.) Second the initial interest rate offered was high for someone with EXCELLENT credit. This was negotiated down, but I can tell you that next time we will go in with outside credit already approved and only if they can beat the interest rate will I finance through the dealership. We have done this in the past, but have always been treated fairly by Rob Sight. Because of this we did not come as prepared this time!. I guess that is our fault for being so trusting.Third, without first discussing with us whether we wanted them or not, Ty added the warranty and Gap insurance. We then had to negotiate these items. When asked if we had to purchase Gap insurance, he made it sound like the lender wanted us to get the GAP insurance to get the lowered interest rate. However, the loan document states that the insurance is not required to obtain the credit. Never before in my interactions with any car dealership, has the extra things such as warranty and Gap insurance been added before we discussed the extras and their cost. In the end, the price discrepancy was corrected, we got a decent interest rate and did not purchase the Gap insurance.To sum it up-----We love the car. It is a 2013 Ford Fusion. Our Salesman Gary Singer met and exceed our expectations. However, we were not treated as we had come to expect from the finance department. If this were our first interaction with this dealership it would definitely be our last. The jury is still out on whether we will return to this dealership to purchase our next car.

Ronnie

Sep 5, 2013

Everyone at Rob Sight was exceptionally professional. I found the staff to be friendly, courteous, and not pushy at all. Bob was great at working out pricing, while Duane helped go over vehicle features, complete a trade-in, and all paperwork. Tony completed the financing quickly and there was never any pressure to up-sell by anyone.

Mason Haggerty

Sep 4, 2013

Excellent experience from start to finish.......................

shemill

Sep 4, 2013

I was looking to purchase a CMax. I had been to another dealership to purchase a new CMax. When all the details were worked out as far as trade in, interest rate etc, I decided I would look for a used CMax and found one at Rob Sight and saved myself $$$$$! Not only did I save on the same vehicle going from new to used, but also my interest rate was lowered! Sandra worked to find me exactly what I wanted and Tony surprised me with an interest rate that beat all others! These guys are great! I would recommend this dealership to anyone for both new and used. Thank you,Shelly

suer1234

Sep 3, 2013

I was working with a limited budget and received the amount I need for my trade in. I was concerned about my credit score being high enough for a low interest rate. Christian Leal and Jeff Morton helped me with my trade in,and Tony Wright was able to get a great interest ratethat kept me in the payment range I could afford. The no haggle price is the way to buy. Thanks, Dave

kathykn

Sep 2, 2013

I feel very comfortable having my vehicle serviced at Rob Sight Ford. Roger is always very friendly and courteous and lets me know that my vehicle will be well taken care of. We like the diagnostic report which is very informative and easy to read. ka

ronni_e

Aug 31, 2013

Everyone at Rob Sight was exceptionally professional. I found the staff to be friendly, courteous, and not pushy at all. Bob was great at working out pricing, while Duane helped go over vehicle features, complete a trade-in, and all paperwork. Tony completed the financing quickly and there was never any pressure to upsell by anyone.

gimlinks

Aug 31, 2013

I have a thrid party warranty. Craig went the extra mile to take as much pain as possible out of my service requirement . Good guy to work with.

bgomen

Aug 30, 2013

I enjoyed working with Christian Leal and getting a deal done with my trade towards another used Ford truck, my fifth Ford truck, some new some used but all the best trucks ever built. I have worked with Roger Waterfield in service in the past and have recieved nothing but kind professsionalism, good service at a fair price. At first the no haggle pricing was forign to me but once Jeff Morton explained why I got it. I know that I got the same great price the person before me and after me got. Without the haggle! Thanks all. Tony Wright in Finance finished off the process, we had some laughs, and it went quickly and smoothly. Not to mentioin the awesome rate we got.

John and Phyllis Coo rod

Aug 28, 2013

We had a very efficient salesperson.Very. Easy to make a no-hassle price deal.

Brian Worts

Aug 23, 2013

Was very easy and painless.! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

jerrys

Aug 23, 2013

Car would not start when leaving for office---got it started and drove to dealer. Roger handled the situation very quickly. Problem was solved and I was on my way in a very minimum amount of time. They saved the day.I appreciate the interest in my problem and the professional manner in which it was corrected.This was not my first experience with the servcie department and it certainly will not be the last.

haller

Aug 19, 2013

Just want to give a special thanks to Erik for going above and beyond in providing outstanding customer service. Last week I made an appointment for a checkup and oil change, but when I arrived the service dept was backed up with an unusual number of "walk-ins". Rather than keeping me waiting for a really long time, he personally made sure my appointment was honored and completed in a timely manner. I really appreciated that, as I live about 40 miles away and planned my day based on my appointment time. This was my first service since purchasing my new car and I left with a very positive experience at Rob Sight thanks to Erik Davidson.

Raven Dennis

Aug 16, 2013

Friendly, professional, knowledgeable, hardworking, easy. Overall good experience!

Cougar1970

Aug 15, 2013

Christian Leal was awesome to work with, no pressure to buy and gave us the time we needed to make a decision. I was also surprised that we got a respectable trade offer the first time. This is the first time at a dealer it was truly a no hassle deal. I walked away knowing all was a fair deal. Tony the Finance Manager make everything quick and simple and also was a great experience. Highly recommend this dealership !!!!

Christina Elmore

Aug 14, 2013

High quality vehicle, and exceptional service from greeting and follow up all the way through finance.

Jim Weaver

Aug 14, 2013

Dave, is always professional and friendly when I call him for service. When I get to the dealership he knows why I am there and get the truck in and out as quickly as possible. I trust what he tells me. I began dealing with Dave before the dealership moved from Overland Park to Kansas City. He must have just started at the OP location. I hope he is there in the service department as long as we bring are vehicles there. Good and honest young man.

Dee Cash

Aug 9, 2013

Absolutely perfect car buying experience ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

deluxe01

Aug 8, 2013

The dealership was wonderful. They were not pushy. I felt relaxed, they answered all my questionsand the price was great. They had the car all cleaned up and got a full tank of gas. I would recommendthis dealership.

Robert Conard

Aug 7, 2013

Very easy and honest, quickest purchase i have made, i would do it again.

rbconard

Aug 7, 2013

I called about a 2007 Expedition at 8 AM and was told that the used cars didn't open till 8:30 but they would take my name and number. I got a call from Win 10 minutes later. I made the fast track down to them and took a look at the Expedition, it was in excellent shape. I was sold, but Win showed me the lifters were making a slight noise. The service department fixed that issue and you can barely hear the engine run.The carfax was clean so I decided to buy it, and in the middle of paperwork the general manager came to tell me they found paperwork showing that it had been repaired in their shop for a front end collision that wasn't on carfax. They gave me a copy of the paperwork and were very above board, I took at look at the work and you couldn't tell that it had ever been involved in an accident. So I decided to continue with the sale.Tony sat me down and went over the financing in his office. Very open about the process and even showed the rate they got from the bank, no hiding anything. He treated me like a person and not just a sale.I left the car overnight for detailing and came to pick it up, and Win pointed out that a piece had come off the luggage rack on the way back from detailing. He had already ordered the part at their expense and apologized for the inconvenience. Overall they treated me with respect and honesty, I will definitely come back for my next purchase.

Robert West

Aug 5, 2013

Love this dealership! The "no haggle" pricing made the experience a pleasure. Michael cox is true professional who made us feel comfortable from the moment we were on the lot. Fast, fair and there we were the new owners of a great car. Thanks!

kdgrabill

Aug 2, 2013

They were great to work with and went the extra mile to find the vehicle we really wanted (not just a vehicle on the lot)! I will go back for my next car buying experience.

Rwest1011

Aug 1, 2013

Love this dealership! The "no haggle" pricing made the experience a pleasure. Michael cox is true professional who made us feel comfortable from the moment we were on the lot. Fast, fair and there we were the new owners of a great car. Thanks!

Joel Becker

Jul 31, 2013

Very laid back, low pressure, yet informative and helpful.

Kjmoore

Jul 30, 2013

Best customer service experience I have had in a long time! The collision center employees were wonderful...very genuine in the service they provided to me. The repair work looks amazing and they helped me by getting my car to the service department directly after for a routine oil change. The experience was so positive that I had to called the GM to make sure he knew how pleased I was with the service. On top of the Ford team members, Garrett, at the Enterprise rental counter, was a joy to work with on arranging my rentalI called his boss too. I appreciated being treated as a valued customer. It dawned on me as I was leaving the dealership that this is the first time that I have purchased a car from a dealer where I continued to use the service/collision center. I can seriously say I have never thought about going anywhere but Rob Sight since I drove my car off the lot. Thank you all for loving what you do and not being afraid to show it!!

Christina

Jul 29, 2013

I inquired over the phone if an SUV on the internet my husband and I were interested in was still available. Sandra Jacobs answered the phone and confirmed that it was available. She offered to stay late so that we could look at it after work. She even offered to let us drive it home overnight and let us think about it. We came back the following day and purchased the vehicle. We were happy we were able to take it over night because Sandra told us that 3 other people called and inquired about the same vehicle just prior to us returning. Tony Wright was able to compete against a rate we were offered elsewhere so we financed and signed papers all in about an hour and a half. I would recommend both Sandra and Tony to anyone interested in finding the right car and loan.

jc91199

Jul 29, 2013

I inquired over the phone if an SUV on the internet my husband and I were interested in was still available. Sandra Jacobs answered the phone and confirmed that it was available. She offered to stay late so that we could look at it after work. She even offered to let us drive it home overnight and let us think about it. We came back the following day and purchased the vehicle. We were happy we were able to take it over night because Sandra told us that 3 other people called and inquired about the same vehicle just prior to us returning. Tony Wright was able to compete against a rate we were offered elsewhere so we financed and signed papers all in about an hour and a half. I would recommend both Sandra and Tony to anyone interested in finding the right car and loan.Sincerely,Christina Harper

Thomas Rags dale

Jul 26, 2013

Nice, knowledgeable staff. Simple, quick experience . . . . . . . . . . . . . . . .

Benjamin Maier

Jul 24, 2013

Sandra was so easy to work. We got to the dealership at closing time, tired from car shopping with frustration, haggling salesman all day long. Sandra made everything seem effortless with absolutely no frustration. She introduced us to the manager and he and Sandra both assured us that we were looking at a quality vehicle. When we got to the financing part, Tony was able to get us an excellent rate and a payment we could afford. The service guys clearly know what they're doing because the truck looked completely different after they got done with it. We are so happy with our new (used) truck and will go straight to Rob Sight Ford for our next vehicle and surely refer them to our friends. Thank you for making what we feared would be a horrible process and making it smooth and fun!

jkemple

Jul 24, 2013

Both Duane and Ty provided excellent and responsive communication during the sales process. I was given a great price for the purchase of my new F150 and great value for my trade-in. I appreciated the relaxed, low stress environment of the dealership. I never felt pressured, hurried, our like I was just someone's paycheck for the week - it was actually a fun buying experience - a first for me. I highly recommend Rob Sight Ford and will continue to give them my business.

Misty

Jul 22, 2013

Our experience was easy! Mike Taylor made us feel like we were his only customer- we will be recommending him to our friends and family. Thank you for giving us such an amazing first experience as first time buyers.

Shanna Jones

Jul 22, 2013

Great experience at the dealership! Really enjoyed working with Michael! Would recommend this dealership!!

crabt18966

Jul 22, 2013