Used Cars for Sale at Rick Hendrick City Chevrolet in Charlotte, NC

Mnb8248

Sep 2, 2016

If u looking for Chevy car or truck be sure n check out city Chevolet Charlotte they made me deal of century on a 2016 Z06

Icandraw4u

Sep 1, 2016

Everything was well explained and I was kept informed as repairs progressed. Servio did a great job for me! Always a good expierience at this dealership.

Brent Johnson

Aug 29, 2016

City Chevrolet has a large selection of vehicles to choose from. My first truck I picked out on line was not available when I arrived for my scheduled appointment, but the dealer had access to two more that were close to what I really wanted. We were able to negotiate a fair price after a misunderstanding on the sales contract, the sales manager went out of his way to make sure we finished the purchase. I was able to pick up my new truck on time even though we had some small communication errors on two add on's . I ended up with essentially a free spray in bed liner that I had not requested. Yea!

Dbj56

Aug 25, 2016

I searched the Charlotte metro area for a new pickup for my personal retirement gift to me. After trying many dealerships I located just what I wanted at Ricks dealership. Once I drove on the lot I could see why I found what I could not find elsewhere. They have a great inventory even near the end of the model year.

Brent Johnson

Aug 18, 2016

Picked out new 2016 truck from their web store. Called and checked on Ava of truck I wanted. Drove to dealership only to find the truck I ask about was damaged and not for sale. Found another one and they did give me a good price but , I Ask for seat heaters like would be OEM since the first choice had them and also ask for simple drop in rubber mat for truck bed. Instead they spray coated the bed with bed liner and put a cheap seat heater in that does not nearly replicate the function that GM OEM has. Now I need to drive an hour back to the dealership to see if they have any other truck I would want. I know they gave me a good deal, but these folks don't listen to what you are saying. The sales managers are in a locked glass cubical, the sales people operate off of cocktail style tables with no where to really talk. I hate buying a car worse than ever. I guess thT is why I don't do it but once every 10 years.

William H.

Aug 8, 2016

Found a Wrangler that met all the requirements I was searching for. I contacted online to set up appointment to look at vehicle in person. When contacting online you are not necessarily talking to anyone at the dealership- FWIW.I drove 1.5 hours to get to dealership and was 15 minutes late for my scheduled appointment & had to wait 30 minutes for a sales rep to come greet me. I am assuming there was never anything scheduled as no one seemed to know I had an appointment at the front desk. Fortunately I got Patrica Tate as my rep. She was quick to get the process started & I gave her all the information to get trade value appraisal for my vehicle. Once inspecting the Jeep & getting the keys it was disappointing to discover it was completely out of gas & wouldn't even start. Patricia to the rescue grabbed a gas can & personally walked over to gas station to get the gas & carry it back to vehicle. Got vehicle started & did short test drive & everything was as expected. Liked the vehicle, proceeded to sales manager for haggling/ negotiation. Was quick process I told him where I needed to be on my trade ( was only $500 less than expected) & gave me a reasonable number for the purchase vehicle. Whole process 15 minutes.Finance took a considerable amount of time- over an hour was closer to 2 hours.Dealership closed at 8:00 pm we did not get out of there until almost 11:00 pm. Thanks to all who stayed after hours to complete the sale.I purchased vehicle with 1 key & was told they would look for other key or see if previous owner still had it. Couple days I called back to ask about spare key. This is where Patricia really came through for me. She contacted owner & he told her spare key was with one of his last 2 ex-wives. She got the contact information & called both of them. The one who had the key would not agree to bring it to dealership so Patricia drove 1.5 hours to retrieve the key for me. She dropped it in the mail & I had it 2 days later.Overall 5 star experience, seek out Patricia Tate if you want to get top level service. Call the dealership directly vs doing anything online- Hopefully Finance is much quicker when fully staffed vs buying after hours.

gasawaye

May 8, 2016

If you're looking for a Chevrolet, then this is the place to go.

JANET

Mar 1, 2016

THIS WAS A SMOOTH AND GOOD PROCESS. THANKS TO JOEY !!!!

Richard C

Feb 23, 2016

Dealer sent several emails from different sales people including the sales manager and regardless of my questions there was answer, no response. Terrible experience.

Vern Anderson

Dec 30, 2015

I love my new Chevy Silverado which I purchased from City Chevrolet in May. I already have 25,000+ miles on it and Saverio Longobardo in the Service Dept. makes all of my visits for oil changes and service a very short and rewarding experience. Thanks Saverio and Happy New Year!

Kimberly

Dec 29, 2015

The tire pressure sensor light came on indicating low tire pressure, so I brought the car in to have the tire checked and have the light reset. It was checked and patched after a nail was found in the tire. I was in and out in less than 30 min. I'm always treated fairly when I come into the service department.

Michelle equinox owner

Dec 24, 2015

I received the highest and best level of customer service you could desire. The salesman helped me set up my Onstar and my Bluetooth. I don't think I could have done it alone.

Hunter

Dec 1, 2015

I have purchased two Corvettes from City Chevrolet and had a great experience each time. Once was online and I got a fair quote for my vehicle. Once I arrived a few days later to complete the transaction, they even upped the price because my trade-in was in such great condition. Very friendly and knowledgeable sales people that seem genuinely willing to help put you in the right vehicle at the right price. An even better experience at City is the service department. I have had minor work completed in paint/body and even that exceeded my expectations. Lastly, the service department is top notch and the service advisors are very professional. Twice I have taken my car in for service, asked them to check the brakes since they were squeaking and both times I was told the brakes were fine and did not need replacing. How many repair shops would have made an unnecessary repair? Not City - great service with a high degree of integrity. That is hard to beat in this day and age. I would highly recommend them.

Washington

Nov 30, 2015

Very knowledgeable and helpful attendent. Kept me posted every step on progress of car repair

Brady

Nov 6, 2015

Saverio was 1st class all the way. Fast tracked me through the process as he felt that i didn't have all day to spend at the dealership. Next time will call and confirm Saverio is there prior to coming! Thanks Saverio.

James Al Asaad

Nov 6, 2015

Great experience one of the best Chevy dealership I've ever been to. Anya my sales person was amazing if you ever go to City ask for Anya she will take great care of you.

Jamal Enoch

Oct 23, 2015

2015, Chevy CRUZE. Chevrolet Complete Care maintenance. Service was great. There was WiFi. And THE MOST IMPORTANT PART: the representative gave me an accurate time estimate. Nothing is worse than being told it will take 1 hour, only to sit there wondering why you don't have your vehicle after 3 hours. Excellent job.

Greg Metz

Oct 22, 2015

I would like to say this is the second vehicle purchased from City and both times we were assisted by Larry McCain. Larry was and is the most patient, helpful, and attentive salesman I have ever had the pleasure of working with while purchasing a vehicle. He listens to my every want/need and does everything in his power to make those a reality. The dealership from Sales to Service has always treated me in a manner that makes me want to return. I'll see you in a few weeks for service and a couple of years when its time to trade into another vehicle.

bill

Oct 20, 2015

had a problem wit with my 2015 corvette tries was about to go on vaction Bennett got me in while I waited so I could get on to Flordia have purchard 2 corvettes from city chevey great prices on sales have always had great service work on all my vettes would not trust anyone else working on my Corvette this dealer really cares about its customers after the sale un like a lot of other dealers I am a city chevy customer for life an thanks again for getting me on my way to my vacation with a worry free drive

Dr. PJ

Oct 9, 2015

I am a semi-retired person (currently teaching business management courses online, but have trained face to face "customer service" attributes for a multinational corporation for 25 years) who appreciates the personal monitoring of my service needs. Saverio calls me to remind me of certain service requirements. When I asked for an inspection too, he very quickly added the inspection of my vehicle to the actual service of the fuel injectors on my Malibu, showing me the process of how it goes to the DMV automatically, which is a big weight off my shoulders....everyone should be so competent.

Jonathan

Oct 3, 2015

Best car buying experience I have ever had. Tim Dobbins is the man to see if you are in the market for a new vehicle. Tim was available 24/7 while searching for the right vehicle. They transferred the exact vehicle I wanted from another dealership. They spent the time to make sure I got the vehicle I wanted rather than pushing something different they may have had available on the lot. The finance department was also incredibly friendly. They went out of their way, and made a call to the bank so that I would receive 0% financing. The next time I am ready to buy a vehicle I won't consider going to any other dealership.

Clifford L. Graham

Sep 28, 2015

Things was ok. Terry wasn't friendly. On the customer service department

mike

Sep 25, 2015

Travis Boone was my service adviser and he did an excellent job of explaining the work that was done and it was done in a reasonable time. Sold me 4 new tires at the best price I could fine after shopping around at all the tire dealers in town. After new tires, oil and filter, new air filter and alignment my Traverse rides and runs like the day I bought it. Very pleased.

Love our cars!

Sep 14, 2015

Everything you hope for when a bit of warranty work is needed. Saverio greeted us at the Service Desk with a smile, understood the concerns expressed, and assured us of a great outcome. When we picked up our Corvette, all items were complete, and Saverio handed over a clear list of work complete with all the zeros you expect. Just another smile and thank you!

DLCasey

Sep 6, 2015

The Best by far. Diego Gutierrez made the entire process of purchasing my 2015 Silverado seamless. The first time in my car buying history that the experience was a pleasure.

Dewayne

Sep 3, 2015

Work was preformed in a timely manner. I had two new keys cut and two transmitters replaced for my Z-71.

John

Aug 28, 2015

My wife and I had an awesome experience. Even with a not so great credit score, Maynor went above and beyond finding us a vehicle to get us into. Even when we left the dealership in disappointment he continued to search without us knowing. And he found us a 2007 Impala the very next morning. We came back to City Chevrolet because of Shane. Even though we were denied because of credit a month prior, the experience we had with him was great. I love this dealership. And plan on buying more vehicles from City Chevrolet in the future.

Michael Dignan

Aug 22, 2015

Anna & Andy made the experience very enjoyable. This is the first time I have had fun buying a new car. The deal was fair and I felt like I was an important customer even though it was only the second time I have purchased from City Chevrolet

Young1

Aug 1, 2015

Rick Accurso receives my life-time achievement award (so far!) for exceptional service. This is based on at least 40 new car purchases and counting! My journey for a new car custom built took several months and Rick worked most appropriately through the selection of the model and equipment build determination. The process of manufacturing and delivery was great. The months leading to delivery of the first 2016 was "second to none." Even factory delivery a few years ago did not top this outstanding service. I will be surprised if the follow up after delivery this week is not of the same caliber. He will get my next order in a few months.

Christina

Jul 29, 2015

I have bought several cars, but this was my best experience to date! Maynor and Shelina made the entire process a delight. I felt totally at ease and informed when I left with my 2015 Chevy Equinox. When I am in the market to purchase my next vehicle I would not hesitate to reture to City Chevrolet. I also will be recommending your dealership to anyone that I know who is looking to purchase a car.

Ben

Jul 23, 2015

My wife and I recently purchased a 2013 Chevrolet Equinox from Hendrick City Chevrolet. We drove up from Columbia SC on a Sunday afternoon (which was great to begin with, considering my busy military schedule) and we where not disappointed. The sales rep was EXTREMELY helpful and friendly, definitely made made us feel comfortable about our purchase. We later delt with an excellent financial advisor who was great to work with and also worked with us to get the best rate possible on our new vehicle. Thank you for such a pleasant experience, we look forward to doing business with Hendrick again in the future and would definitely recommend them to all friends and family.

MikeB

Jul 8, 2015

Saverio Longobardo was my service representative and I could not have been more pleased with the way he handled everything. He takes the time to listen to what my vehicle is experincing, explain why something needs fixed, how I can prevent it in the future, and most importantly I trust what his reccomendations are. He does not try to "oversell" anything and seems to be very concious of what my vehicle needs and why it needs it. I will continue bringing my vehicle to Hendrick Chevrolet because of the excellent customer service Saverio provides.

Loves Horses

Jun 24, 2015

I have taken my car to City Chevrolet many times for service. I have always been treated with professionalilsm and courtesy. On my recent visit to City Chevrolet, I met wtih Saverio Longobardo. I found Mr. Longobardo to be polite, pleasant, professional and courteous. I also met with Cami Drake. I spoke with Ms. Drake when I called City Chevrolet to request service on my car. Ms. Drake was very polite and friendly. Both Mr. Longobardo and Ms. Drake are great assets to City Chevrolet. They both make it a pleasure to bring my car in when it needs service. Thank you Saverio and Cami.

J Wall

Jun 11, 2015

Tripp Wilson and Tim Whitten in the City Chevrolet Service department take care of all my families vehicle service needs. My truck was in for scheduled maintenance and Adrian performed all of the service tasks to his usual high standards and completed the work on time and on budget. Tripp kept me informed on the progress of the work every step of the way. I have 4 Chevrolet vehicles on the road purchased from City Chevrolet and they are my family's one stop shop for all of our transportation needs.

JMac

Jun 9, 2015

I have been a customer of City Chevrolet since 1985. I consider their professionalism, courtesy and top of the line service , the best. I would recommend Service manager Tripp Wilson to anyone who wants the best for their vehicle.

Skipper

Jun 7, 2015

Had some body damage to my Miata, and asked my Nationwide agent what shop does the best work in Charlotte. They told me they never get any complaints about City Chevrolet's work so that's where I went. The Repair Rep Markus Lane was outstanding, and I was amazed at the customer service. The repair estimate was less than another well-known body shop. I received a phone call daily letting me know the status of the repair, and the finished product was perfect. Everyone in the office was very professional and polite. You could tell that "customer service (and satisfaction)" is apparently a company priority. I have lived in Charlotte since 1973, and had a fair amount of body work done on various vehicles (mostly created by my six children) but City's service and work are the best that I have experienced.

Sherri Molosky

Jun 6, 2015

An absolutely amazing experience. Cannot say enough about the staff of Andy Snyder, Zack Horne and Nancy Wilkenson. Also to David in finance. Very grateful they were all willing to go above and beyond to make my dream come true. I love my new 2015 Camaro and would never have happened without their help. Thank you

Andrea Phillips Proud owner of a 2015 Chevy Cruz

May 28, 2015

Zack Horne, Andy Snyderin finance and Mike in management treated me with so much respect even though I came to the dealership with a financial hardship. I had a very difficult situation but at the end of the day I road out of the dealership with a showroom floor Chevy Cruz. As a result of my experience I named the car Lil Princess because that's how they made me feel. Keep up the great work Rick Hendricks Chevorlet! Thanks, Andrea Phillips, RN

Ogsan1

May 22, 2015

Saverio was simply amazing. He took my call, got me an appointment right when I wanted it. I met with him when my car was completed. I inquired with him about my Bluetooth. He promptly fixed the issue. I was on the road happy as can be. The service from this dealership is impeccable. I will only go here for service and purchases. Great work was the reason for my great yesterday.

Ann Schmid

May 21, 2015

The Finance Manager Nancy Wilkinson was knowledgeable, prompt, extremely helpful, she went above and beyond in making helping make this an easy purchase. Zach the salesman was also very kind and helpful! Would be again from Nancy Wilkinson and city Chevrolet.

Ryan Hinkel

May 21, 2015

This was my 3rd visit with my 2014 silverado for service. Once again Saverio was able to work with me around my busy schedule to get my vehicle in and out flawlessly. He makes servicing my vehicle seamless with supplying rides or delivering the vehicle. Reccommend anyone looking to service there vehicle at city chevrolet to contact Saverio !!

Terry

May 1, 2015

Brought my traverse in for regular servicing. Everyone is so kind and attentive. Didn't have to wait long at all. Mike Zentmeyer took care of us from start to finish. He was wonderful. I would never go anywhere else to buy a vehicle or have any kind of service except City Chevrolet.

Dave

Apr 26, 2015

I was getting an exhaust smell from my vehicle in the morning and Saverio took very good care of me as he always does. Saverio had my car fixed the next day and the price could not be beat! Perfect service visit, thank you City Chevrolet.

Uriel

Apr 25, 2015

The vehicle I purchased was A 2015 chevy 2500 I was very pleased with the staff a management . Mr. Williams was indeed good and polite to our assistance. Overall I like the good deal we got on our truck and looking forward in the future to come back

S.B. Fowler

Apr 23, 2015

I'm in traveling sales, was in town and had a break in my schedule. My vehicle was overdue for service and I still had more miles to run this week alone. I located City Chevrolet within 5 miles of my then location. I pulled in and was greeted by Saverio Longobardo. They had my vehicle serviced in less time than was promised even without an appointment. As I'm in the Charlotte area frequently, I have no qualms about returning again in the future. Great service, very pleased and excellent customer care by Saverio!

JEarly

Apr 17, 2015

Saverio went to bat for me with GM and had a faulty part replaced for 20% of the estimated repair/replacement cost. I highly recommend RH's City Chevrolet!

greg d

Apr 14, 2015

Got my 2012 Silverado in for service Saverio was very helpful. thanks

Kenny

Apr 8, 2015

I really enjoyed the experience we had when purchasing our 2014 Tahoe. Shauna and Adam were great. They made the process easy to understand and pretty much hassle free. The only confusion we had was I was lead to believe we would get a full detail and full tank of gas. Well we got the Full Detail but was informed that you guys do not top off gas for pre-owned vehicles. I was fine with that if I was told that from the beginning. But Shauna our sales person lead me to believe we would receive both and we did not. That does not take away from a great experience and I would definitely buy from you guys again and recommend a friend. Just make sure the customer knows up front if you are buying a pre-owned vehicle you will not get a full tank of gas.

Jared O.

Mar 31, 2015

Ask for Maynar (pronounced Minor). Best salesman there. Will do all he can in his power to get you the vehicle you want at the price you can afford (within reason).

Anna

Mar 25, 2015

I purchased a 2015 Chevrolet Cruze. Keith Black was my sales Representative and he did such and outstanding job. I definite recommend him and Andy Snyder as well. It was my first time purchasing a car and I could not be any happier with the customer service I received.

Robert Bell

Mar 24, 2015

Will continue to return to use their service department due to the excellent care and customer service we receive from Saverio Longobardo.

68chevyking

Mar 20, 2015

Excellent buying experience. Very friendly sales staff.

Brian L, proud owner of a GMC Sierra

Mar 6, 2015

I am new to the area and after having multiple bad service experiences with a non-Hendrick GMC dealer on the Carolina Coast, I was immediately impressed with Saverio's great customer service and follow-up. I originally came in for an oil change and was able to get a warrantied defective part ordered and replaced that the previous dealer "forgot to order". I was so impressed with his professionalism that I will now be passing several other dealers to bring my GMC and Chevy Impala here for warranty service. I am very glad to be back living near a Hendrick dealership, especially with Saverio in the service department.

Connors

Mar 3, 2015

I inquired about a 2012 and newer Malibu, the sales rep asked about a variety of questions such as my interest in other cars and what is the main feature I want in my car, as well as the basics such as earnings and credit history. I was prepared for negotiations because I brought all required paperwork. My son was entertained and we didnt wait too long for a response for financing, we were graced through the processed by the sales rep and financial adviser. It was a breeze, I enjoyed the experience, friendly face and dedicated employees who wanted me to get that 2012 Malibu. The test drive was awesome.

Cheverlot Forever

Mar 3, 2015

Purchased "NEW" 2015 Malibu, traded 2011 Malibu,this was a "GREAT" experience :)

SouthernJerseyGuy

Mar 3, 2015

My wife and I just bought a Chevy Traverse LTZ from Rick Hendrick Chevrolet, and were very pleased. Anna Pantus and Anthony Paff were incredible in service and sincerity. They even allowed our children to play with there iPad to occupy them during the process. Highly Recommend these two for there professionalism and courteousness.

Becky, a devoted Chevy driver

Feb 18, 2015

I just took my Chevy Equinox for a 5000 mile tune up. Saverio Longobardo handled my car. He was professional, informative, and efficient. I was in and out in under an hour. Love this dealership. They take great care of the cars that I buy at City Chevrolet.

Greta Nooe

Feb 12, 2015

Serverio is very kind and always acknowledges me when I drive up. I appreciate his kindness and I trust him, that means a lot to me. I will alway go to him when I visit City Chevrolet.

Hayley

Feb 10, 2015

My husband and I went to Rick Hendricks City Chevrolet this weekend. Everyone was incredibly nice and helpful. This was the absolute best experience for either of us. Jay Hall was the salesperson who took care of us. He is GREAT! He made us feel completely comfortable. It's was more like talking to a friend then a salesperson. We went in saying we wanted a Camaro and we left the same day with a Camaro. Everyone at City Chevrolet went above and beyond to make sure we left with a smile on our face. Adam Stephens in Finance was also wonderful! They helped us get a lower interest rate then we had ever hoped for. If you are looking to buy a car this is the place to go. We will never go anywhere else. Rick Hendrick, We love you! Thank you for this wonderful place!

D.J Jenerette-OT

Feb 1, 2015

City Chevrolet (Charlotte) gave me the smoothest, transition into my brand new 2015 Chevy Equinox. I had the opportunity of being assisted by Justin Tolden (Sales Representative) and Shelina Ladha (Financial Analyst). They were very upfront and told me everything I needed to know, and when I'm ready for my next vehicle, I will look to City Chevrolet to satisfy my needs

Dave

Jan 29, 2015

Had a recurring intermittent issue that has not been able to be duplicated. Saverio went above and beyond to try and duplicate the problem. When they were still unable to experience the issue, Saverio assured me that I would be taken care of if the issue was still occurring when the warranty expires. All my business goes to City Chevrolet.

LReid

Jan 28, 2015

Honestly I am totally ashamed of myself for not giving thanks to those at City Chevrolet the recognition they really deserve. I have purchased 2 cars - 2011 Cruze which unfortunately I had to give up because of a mechanical malfunction that could have been fatal and my 2014 Cruze (so far so good). I want to give a shout out to the following: Patricia Tate (Sales), Sydney (who made the cost affordable and all the paperwork, lol), and all the service members (too numerous to name, but appreciated none the less). Thank you City Chevrolet for the high quality of service you give to people like me.

Natisha

Jan 27, 2015

Great experience. Purchased the vehicle we wanted for the price we wanted. Customer service was superb. Repeat customers. Would highly recommend to others!

"CathyNC" - "horses"

Jan 26, 2015

I visited City Chevrolet in Charlotte, NC recently to have my car repaired. I met with Service Consultant Saverio Longobardo. I found Mr. Longobardo to be courteous, polite, professional, patient and knowledgeable. I also found the facilities to be neat and clean. I would recommend City Chevrolet to anyone I know who needs car repair or service. Thank you.

Jasmine the Teacher

Jan 24, 2015

I am a tough cookie. I walked in with a price point in mind and the men down at City Chevrolet made that happen. Kudos to Gus and Justin Tolden. They were respectful of what I wanted and my budget. Justin even went above and beyond by filling up the car with gas and bringing it to me at work due to my hectic schedule. After some haggling and negotiating, they got me a great deal on the Equinox I've been wanting since I bought my Impala :-). Thanks guys! I would consider going to them again when it's time to trade up for a newer model. Check them out!

C. Ferguson

Jan 16, 2015

This was my second visit to City Chevrolet. Saverio took care of me again. Another excellent service visit.

Dave

Jan 13, 2015

I had an issue with the heat in my vehicle and my service adviser Saverio was outstanding in handling the whole process for me. He kept me well informed along the way and made sure I understood everything that needed to be done. Drop off and pick up of my vehicle was a breeze and I will certainly continue to take my business to City. Thank you for all you guys do. Keep up the excellent work!

Nelson

Jan 9, 2015

I bought a 2005 GMC Sierra2500 HD. The sales lady was very helpful and friendly. She didn't give up because I didn't want anything on the lot, she invited me in to see what the other 90 dealerships Mr Hendrick owns had to offer. Thats were I I found it. I came back the next day to check out the truck because the other dealership was closed. She let me take my time and I test drove it for over an hour without a complaint from the back seat! I live in Shelby NC(about an hour away) so they offered to bring it to me the following day after their inspection and oil change and fuel filter change and topped off with fuel. She brought it the following day, we filled out about 20 min worth of paperwork and they were on their way. I don't have any complaints. I totally would recommend them to anyone interested in a new or used vehicle.

kbrock1102

Jan 2, 2015

I go to City Chevy to get my oil changed and tires rotated and they are always so friendly! I never wait a terribly long time. Saverio Longobardo has helped me that last three times and has been so nice and friendly every time. He is always friendly and polite and makes me feel at ease while my car is being taken care of. I will only go to him now!

Lisa Cope

Dec 15, 2014

We recently purchased a new, 2015 Tahoe (which is a great product, by the way) from Tim Dobbins at City. We don't just have a new car, it feels like we have a new friend. As we spent time with Tim, we were impressed with his depth of knowledge about the many features of the new Tahoe. Additionally, Tim truly cared about our needs and concerns -- we never felt that he was just trying to sell us a car. Tim and the team at City worked with us on the price of our trade in (which was in for repairs), found the perfect new car for us, and handled the financing with ease. We couldn't be happier with everything Tim and the team did for us. One nice thing about City is that because of their size, there are extensive new and used inventories. That really helps you to be able to quickly find the perfect car for you. We've bought both new and used from City, so we've had experience with both. Thanks for our new car, Tim!

Db24

Dec 4, 2014

Shane Williams was probably by far the best salesman Ive encountered in my life! He was so Kind and patient. He allowed us to take our new Tahoe home to see how we would like it before purchasing it and that sealed the deal for us. He wasn't at all pushy... he listened and understood our needs. #ShaneIsTheMan

Maquila Wilson

Dec 3, 2014

I received a recall request for the key ignition on my 2010 Chevy HHR, which it was easy to make an appointment. The representative assisting me was Saverio Longobardo, which he was attentive, knowledgeable, and courteous. I will definitely recommend the City Chevrolet location to my family/ friends

WalterBoy

Dec 3, 2014

Shane Williams made it easy for me to purchase my new Equinox. He was fun, very entertaining and knowledgeable. It was absolutely NO pressure at all. He was VERY respectful and courteous I LOVE my new Equinox and would recommend City Chevrolet and Shane to EVERYONE i know.

Jasmine Davis

Dec 3, 2014

Justin Tolden and Gus were awesome. I would recommend this dealership to anyone.

Lucy Loszko

Dec 3, 2014

I recently visited City Chevrolet and Justin Tolden helped me in picking out the right car for my budget. I will definitely be back and I loved the experience there. I would recommend this dealership to anyone in the market for a vehicle.

Steve

Dec 1, 2014

Saverio Longobardo and the technician did a great job of listening to my concern about the Impala's transmission and addressing the problem with their best knowledge and skill. This was done in a very timely manner. This is the second major repair done at City ( the first was due to an ice related accident in January, where initially my insurance company convinced me to go to a repair shop across town and it cost me a lot of time and money to do that, City correctly analysed and fixed that suspension problem) and I've been pleased both times.

Mrs. Elam Caldwell

Nov 28, 2014

I just want to take this time to Thank Ms. P Tate and David! They made buying so easy! The new Corvette is a gift for my husband 40th birthday and Ms. Tate and David made it possible! You both we're GREAT! I will be sending more people your way! Thanks Again! Rick Hendricks (City Chevrolet)

New Kid in Town

Nov 26, 2014

This was my first visit to City Chevrolet. It won't be my last. I recently moved to Charlotte. When I received a letter from Chevrolet that my Impala had a defect, I was instructed to go to a dealership to have the problem fixed.I asked in my office where I should go and almost everyone said City Chevrolet. I was glad to hear that since I actually knew where it was located and how to get there. My positive experience began right away as my customer service advisor extended his hand and introduced himself. From there on, Saverio Longobardo took great care of me. He was professional, knowledgeable and helpful. Once we discussed how they were going to address the problem that affected all 2006.Impala's, he made sure I came back with the spare key, as the fix involved the key. ,I needed a headlight bulb replaced which was done right away. And although there were 2 other issues with the car, I wasn't able to stay as I had a few appointments.. Still Saverio, looked into both of them, diagnosed the problems and gave me an estimate on the cost.. I was in and out in just under an hour. City Chevrolet is lucky to have a person of Saverio's caliber, and smart to have him as the face of the dealership to their customers. I don't normally write these reviews, but I was so impressed with my experience at City Chevrolet, I am happy to do so. Sincerely, Tom Reda

Terryman

Nov 25, 2014

Shane Williams our Sales Rep. made buying our new Equinox a very pleasant experience. In mine & my wife's opinion Shane & the entire Hendrick Team should get six+ stars.

Rich M.

Nov 20, 2014

I just picked up my new 2015 Corvette from City Chevrolet this is the second Corvette I have purchased from City and it won't be my last. Great car, great service, great dealership. City is the best.

Carrie

Nov 18, 2014

I purchased a 2012 Chevy Equinox. I'm very happy with my purchase. The staff was very friendly and accommodating. I went in knowing what I wanted and where I needed my payment to be and they made it happen. My salesmen, Joe Ayers, was very friendly and not at all pushy. Shelina (not sure I spelled that right) was wonderful, too. She really worked to get a payment in my budget and was great at explaining the service contracts, gap coverage and worked it out so I could get what I needed, all within my budget! My one and only complaint is that they only gave me one key. I feel it should ALWAYS be standard to sell a vehicle with two keys. I didn't know they only had one until my purchase was complete and I was ready to drive off the lot.

Colten Pannell

Nov 14, 2014

As everyone knows buying a car can be pretty stressful at times. Not in this case. John Kirby was our salesman and he was they best guy we have delt with among the other dealerships we went to. He was not pushy on anything and allowed us to feel comfortable and relaxed while we made a decision. Although the paying process with the financial department took a little longer then it should have we are very happy with our 2013 Chevy equinox LT. Everybody was exceptionally nice and polite. I think the finance prosses should be faster but John Kirby made up for it. Thank you guys at Rick Hendrick City Chevrolet for the great experience and look forward to doing business with y'all again.

NCbikerforlife49

Nov 12, 2014

I have been in the market for a new corvette for a couple have months now, doing research etc. I was introduced to Andrew Bernett, the "corvette specialist". He showed me the ins and outs of the car and knew a lot about the vehicle as well as background of the research and design of the vehicle! I was very impressed with how much I learned about the stingray even after doing so much research online. City Chevrolet will be the place I get my vette from soon.

HillFam330

Nov 12, 2014

Car dealerships these days typically have a bad reputation for lack of detail and so so customer service. Well City Chevrolet has changed my outlook on what a dealership should be. The whole buying process and staff were wonderful! Andrew Bernett was my salesman and he sold us a 2015 Tahoe. He was very knowledgeable and described all of its features in great detail. My wife and I absolutely love it! After being turned down at a number of other dealers, City was able to get it done! A big thanks to the finance department as well :)

Olivia55

Nov 12, 2014

I had been looking for a new mid size/ crossover SUV and stopped by City to see what they had. I was greeted by Andrew Bernett and he showed me the new Equinox. He hit the nail right on the head with exactly what I was looking for! It's the perfect size and has many new features and technology that the competitors don't have. I was very impressed with the sales staff and overall experience here at City Chevrolet. I look forward to getting my new car soon!

Ryan Hinkel

Nov 5, 2014

This was my second service with Saverio, he always is able to working with me around my busy schedule to get my vehicle in for maintence and repairs and back in a timley manner. I would recommend anyone that needs and great quality advisor at chevrolet to contact Saverio

JohnH

Nov 4, 2014

Hello all, I never post negative reviews, but I felt compelled to share today's experience. Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I started negotiating with him and then got a call back from Mike. Mike and I agreed to a price and I started working with a lady in the Business Office to set up financing. My credit score came back in the 700+ range, so I set up an appointment to see the car today, Monday 11/3. It was all set up for 3:30pm for me to come in and pick up the car. I took the day off work, withdrew a sizable down payment from the bank and drove the three+ hour trip from Charleston, SC to this dealership in Charlotte, NC. I arrived at the dealership at the agreed time and was told, "I think we sold that car." They scrambled to get Mike to come speak with me because Anthony was "with another customer" and, once found, Mike basically looked at me with a dumbfounded expression. He told me that they sold the car on Friday. Then he asked "Is that the only car you wanted, or would you be interested in another car?" At that point I was just trying to figure out if a massive company like Rick Hendrick has ever trained/ educated their staff on Customer Service/ Conflict Resolution. Mike seemed incapable of mustering any modicum of empathy. In fact, the only thought he seemed able to conjure up was, "even though you've wrecked this guys day off and sold the car he drove three hours to buy, DO NOT TO LET HIM LEAVE WITHOUT BUYING A CAR!!". I asked the simple question," Mike, why didn't you call me to let me know you had sold the car?" He looked at me with this blank stare, thought to himself for a second and then uttered, "Well, often times people don't show up." Wow..... The best explanation that Mike could come up with after: A.) negotiating a price B.) pre-qualifying with their in-house financing C.) scheduling an appointment to meet them and sign the paper work was that I would probably not show up. Again, I don't post stuff like this and do what you want, but I would strongly recommend you go somewhere else. Also, FYI, if you see a car in their inventory you like, you can get it from another Rick Hendrick dealer as they all draw from the same pool of pre-owned cars. You do not have to deal with the poor Customer Service you will assuredly experience at this location. Just my two cents. Consider yourself warned!

JohnH1978

Nov 3, 2014

Hello all,I never post negative reviews, but I felt compelled to share today's experience.Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I started negotiating with him and then got a call back from Mike. Mike and I agreed to a price and I started working with a lady in the Business Office to set up financing. My credit score came back in the 700+ range, so I set up an appointment to see the car today, Monday 11/3. It was all set up for 3:30pm for me to come in and pick up the car. I took the day off work, withdrew a sizable down payment from the bank and drove the three+ hour trip from Charleston, SC to this dealership in Charlotte, NC. I arrived at the dealership at the agreed time and was told, "I think we sold that car." They scrambled to get Mike to come speak with me because Anthony was "with another customer" and, once found, Mike basically looked at me with a dumbfounded expression. He told me that they sold the car on Friday. Then he asked "Is that the only car you wanted, or would you be interested in another car?"At that point I was just trying to figure out if a massive company like Rick Hendrick has ever trained/ educated their staff on Customer Service/ Conflict Resolution. Mike seemed incapable of mustering any modicum of empathy. In fact, the only thought he seemed able to conjure up was, "even though you've wrecked this guys day off and sold the car he drove three hours to buy, DO NOT TO LET HIM LEAVE WITHOUT BUYING A CAR!!".I asked the simple question," Mike, why didn't you call me to let me know you had sold the car?" He looked at me with this blank stare, thought to himself for a second and then uttered, "Well, often times people don't show up."Wow..... The best explanation that Mike could come up with after:A.) negotiating a priceB.) pre-qualifying with their in-house financingC.) scheduling an appointment to meet them and sign the paper workwas that I would probably not show up.Again, I don't post stuff like this and do what you want, but I would strongly recommend you go somewhere else. Also, FYI, if you see a car in their inventory you like, you can get it from another Rick Hendrick dealer as they all draw from the same pool of pre-owned cars. You do not have to deal with the poor Customer Service you will assuredly experience at this location.Just my two cents. Consider yourself warned!

jalapeno

Oct 30, 2014

The staff was great. I really enjoy my new Chevrolet spark, other than the passenger door interior "paint" peeling. Other than that, my experience with the dealership was good.

City Chevrolet Fan

Oct 29, 2014

I showed up on a Saturday morning with a knocking coming from the front of my 2014 Cruze. The service desk attendant, Kami, drove my Cruze into the service bay and also heard the knock. I waited in the waiting area about 45 minutes and was called to the service desk where I was told that the knock had been fixed. All of the City Chevrolet employees that I interacted with were courteous and professional and service and waiting areas were clean and pleasant. This is what I have come to expect at City Chevrolet.

countryboy19

Oct 20, 2014

My family and I had been shopping around for a larger vehicle since we have recently expanded the family. Our salesman was Andrew Bernett. He showed us the new 2015 Suburban and professionally demonstrated all of its new features. The kids loved the 2 dvd screens!! We look forward to hopefully taking home a new suburban soon!

Vettecrazy07

Oct 15, 2014

I came to City Chevrolet a couple of weeks ago to look at some Corvettes. I've been looking to trade my 07 in for a new Stingray. I was greeted by Andrew Bernett who is a Corvette specialist at the dealership. He was extremely helpful in giving me all the information and then some that i needed in order to help with my decision and future buying process. Everyone one at this Hendrick facility was very professional and I look forward to coming back soon!

Daryl Curry

Sep 30, 2014

Great dealership, Rick Hendricks is top quality, City Chevrolet, Charlotte, NC, also very good sales associates.

Darrin RUDISILL

Sep 30, 2014

Great dealership to purchase a new car especially if you can get Tim Dobbins as ur salesman what a great job he did for me I would recommend Tim to anyone out there buying a car I know I'll do all future business with Tim he treated me like I was a member of city Chevrolet 's family what a great experience I had working with Tim he even washed my old dirty car tag before he put it on my new truck thanks city Chevrolet and Tim Dobbins

Old camaro lover

Sep 23, 2014

Was doing very preliminary exploration to buy a car. Andrew Bernett was very professional and knowledgeable and helpful. His knowledge of cars is highly evident. If I decide to purchase, I will come back.

VMyers

Sep 20, 2014

I gave Mike a tough set of requirement. I fully expected to walk out not getting a vehicle. Not only did he find a truck I liked, but he got the payments I wanted as well. I would highly recommend City Chevrolet.

Naomi Travel Agent

Sep 19, 2014

We purchased a 2011 Chevy Equinox LTZ. We were looking for a car that had more options than the one we were driving. This one had leather and a sunroof. The staff at City Chevrolet were easy to work with. Our sales person Ben Myers worked with us without any pressure. Larry the manager was helpful as well. We would not hesitate to refer people to City Chevrolet if they were looking for a new or a pre-owned vehicle. Naomi and Carl Kuhns

George235

Sep 16, 2014

I stopped in last week with my wife to look at a Traverse. We were greeted by Mike Brodsky. He was very friendly and readily available as soon as we walked in. We will be purchasing a new Traverse soon. My wife had kind of been on the fence about a couple other vehicles, but Mike converted us over to choose a Traverse! I can't wait to get our next car from City Chevrolet!

Joseph Kenneth Davis, Jr.

Sep 15, 2014

This was my first time bringing my car in for service. There was an issue with a vibration upon braking. I dealt with Saverio Longobardo. He was great. I told him it was my first time, and he took ownership of my issue and had the rotors resurfaced. He checked with me to let me know they indeed felt the same thing that i did with the vibrations and asked if I was pressed for time. They took care of the issue for me. He also explained what I need to do next time I bring my car in, and that I could call and ask for him. I look forward to doing business with him again. My overall experience was a good one. Joseph Kenneth Davis, Jr.

Alan M.

Sep 14, 2014

I was in the dealership to begin the search process for a new car. Andrew Bernett was there immediately to answer any questions I had about different models and showed me what each one had to offer. I was very impressed by his knowledge and willingness to help me any way possible. I will return and definitely ask for him when my wife and I are ready to make a purchase.

Adam Greene

Sep 10, 2014

I went in last month and had a small issue with my bumper. Saverio Longobardo got me fixed up within minutes and did not even charge me. He refused to even take a tip. I am a City customer for life.

Gabriella Borden

Sep 4, 2014

I went to City Chevrolet of Charlotte to buy my first used car and I had a great experience. From other people that I know that bought cars, they talk about how much of an hassle it can be but for me my experience was hassle free. My dealer Jay Hall and finance lady Ms. Dee made everything go by so smoothly. I highly recommend theses people to anyone that wants a new or used car. They work hard and is willing to help everyone and try their absolute best to make you feel comfortable and worry free during the buying process.

Christiana Sem

Aug 30, 2014

I was so satisfied when I left. The service was great and my sales associate Patrick Nestor was so nice. I recommend this dealership to anyone looking to buy a car.

Gabriella

Aug 30, 2014

I am a first time car buyer and I so glad that I made the right choice to go to City Chevrolet. My salesman, Jay Hall, and my finance lady Ms. Dee made me feel like I was apart of the their family. I am 20 years old and I was a little nervous about what I could afford. Jay Hall worked with me and I walked out of doors with a wonderful car that I can afford. Looking for a new car or a simple upgrade in life go see Jay Hall, he makes it his priority to make this customers satified.

4xChevy

Aug 27, 2014

I just had my oil changed and tires rotated at City Chevrolet and the service was great. The employees were very respectful and courteous. Sevario, the service rep, was great and explained the results of the inspection that came along with the oil change clearly and in plain english. It was nice not to be pressured into any additional services. They explained what issues my truck was showing signs of that I may need to pay attention to in the future. Overall it was a very stress free and easy going experience.

Jerry Deese

Aug 25, 2014

Saverio was very professional and thorough in his customer service. He completed all services in an exceptional manner.

MaryH

Aug 22, 2014

I was recently in getting my vehicle serviced for the first time and I couldn't find a service person at first. I waited for a few minutes and was approached by Andrew Bernett. He helped me find someone in the service department right away. After my car went in, Andrew stopped by the waiting area to make sure everything was taken care of. He also informed me of a new program where my car could be traded in for a new one! That sounded like a great opportunity. So Andrew informed me of how the program works and I think I may take advantage of getting into a new tahoe soon.

MaioneNY

Aug 21, 2014

My wife and I stopped in to look at the new Corvette Stingray. We are planning on getting one soon. I have owned a couple of Corvettes in the past and look forward to owning another. We were greeted by a young man, Andrew Bernett. He was very helpful and answered any questions my wife and I had. He was very knowledgeable and informed us of a lot of other features we weren't even aware of! City Chevrolet had a great selection of Stingrays in the showroom as well as free coffee which was nice! My wife and I plan to purchase a new 2015 model soon. The overall experience at City was very pleasant and informative.

susan mills

Aug 21, 2014

I bought a 2015 equinox. The salesperson Lamar could not have been any nicer, knowledgeable or helpful, as well as David the manager. However I must warn you that the AC on these cars is terrible. WAs told by the service adviser that that's as good as it gets and the Tahoe is worse, This is a GM problem, not dealer or salesperson. bottom line, don't buy a GM. This is the most inefficient AC my husband and I have ever had. I have 150 miles on the car and wish I had my money back to buy another brand.

David O.

Aug 21, 2014

I've worked with Travis for about 10 years and followed Travis when he moved to City Chevrolet several years ago. His level of service is always excellent. I trust him and am confident that all suggested service is required and completed as explained.

Angela W.

Aug 21, 2014

Travis Boone is usually the person I see when I come in for service for for my car. Today I came in for a recall and an oil change. He has excellent customer service skills! It is good to come into Hendrick and know that Travis is there!

KFI

Aug 18, 2014

Wonderful customer service from Saverio Longobardo. Explained things clearly and kept me up to date with the status of my car. No complaints!

Nancy

Aug 10, 2014

I couldn't have had a better experience than I did at City Chevrolet. The finance manager, John Peeples, was extremely helpful and worked very hard for me. My salesperson, Brett Burgess, was very knowledgeable and took his time to explain all of the features to my daughter and me. Thank you again, John, Brett, and City Chevrolet.

STAN AND CHARLOTTE HUNT

Aug 6, 2014

MY WIFE AND I WERE SHOPPING FOR A NEW CAR. AND I DECIDED TO GO HENDRICKS CHEVY ON INDEPENDENCE BLVD . AND WE HOOKED UP WITH MR WILL BORDSEN AND IT STARTED FROM THEIR HE SHOWED US THE CAR WE WERE LOOKING FOR . TOLD US EVERYTHING ABOUT THE CAR .HE MADE IT VERY EASY TO MAKE OUR MIND UP ON THE PURCHASE .IT WAS A 2014 CHEVY CRUZE LT AND SHE IS A BEAUTY .WILL WAS VERY RESPECTFUL AND PROFESSIONAL AT HIS JOB WOULD RECOMMEND HENDRICK OVER ANY OTHER . THANKS FOR EVERYTHING YOU DID.

Andre'

Aug 4, 2014

Me and my wife bought a new Malibu and Equinox from City Chevrolet....the buying experiance was great...not alot of back and forth and they didn't keep us there all day like alot of other dealerships do!!! We got the maintenance plan that cover oil changes/tire rotations/etc....the best deal ever............whenever I have had to take either vehicles in for service, Travis Boone, has always taken care of me letting me know that everything would be addressed and calling to inform me of any changes!!! Extremely professional!!!!

Tiffany SalsaSpark

Aug 1, 2014

The employees greeted me promptly they were very respectful and friendly. The team that worked with me made my experience possible with no stress. This is my first brand new car and I thank City Chevrolet for assiting in making the deal possible. THANK YOU and GOOD LUCK TO YOU ALL

RobinS

Jul 31, 2014

I arrived at City Chevrolet after having visited Liberty Buick and Town and Country Ford. Upon arrival I was greeted by the receptionist, who quickly paged a sale man for me, Travis Moore. With less than two hours to work with, Travis showed me the Chevy Malibu, pointing out all the features and had me test drive two different cars. We had to leave before we could make a final decision. Upon my return later that day I asked to see the Chevy Cruze. Travis was tied up with another customer, but arranged for Christian to take me on a test drive of the Cruze. I found Christian to be very knowledgeable for a trainee. The Cruze I drove did not have cruise control so Travis made arrangements to find one for me. The next day I decided the car I selected was too expensive. Travis and Mr. Peeples, finance, worked with me to find a Cruze within a price range I felt more comfortable. The experience was wonderful. This is the third car I have purchased from City Chevrolet and I will definitely recommend them to my friends and family.

Cindy

Jul 31, 2014

Greeted by my service advisor, Saverio Longobardo immediately upon my arrival. Was excellent in answering my questions as this was my first experience with the service department. They did the 5,000 mile check up and I was in and out within a reasonable period of time. Pleasure to deal with them.

Tammy Henry

Jul 31, 2014

I don't even have a Chevrolet but I travel almost a half hour because I like and trust Travis Boone. I bought my used Buick Enclave from a City Chevrolet sales person who had sold us another car from a different Hendrick dealership.

Antonia Roelker

Jul 31, 2014

Tim Dobbins did it again! Yesterday my husband posted a review on Google about our experience as we picked up car #4, my 2 SS RS this past Saturday. That day, we asked Tim and Adam Stephens to get us another vehicle: A straight drive ZL1, black on black, navigation. Now, lets keep in mind that these cars are about as rare as the straight drive coupe Corvettes, and who ever has one will usually hold on to it for dear life. Somehow, Tim found this thing for my husband, and today, just FOUR days from us asking for it, weekend included, the car was there, finance was done ( Adam is a MIRACLE WORKER ) and my husband drove away in his ZL1 with all the options he wanted. So here we go, car number 5! But I am not writing this because we bought yet another car, but really because people need to understand that there is such a thing as a family oriented, friendly and dedicated dealership. While my husband likes his surveys to be sweet and short, I like to give the details, and I hope that looking at them side by side you will see the entire picture. Tim has become my daughter's favorite person, and I'm not sure about your kids, but normally a day in a dealership is not on their most wanted list. Today, she begged to come for the delivery of the 2nd car. On Saturday, Tim spent time with her, sat down and ate lunch with her (that despite our protests he went out and bought for her) while we did paperwork across the hall. Today, much of the same happened and I found that my child was "lost" in the tower, being fed Jelly Beans by the amazing staff. Once we pried her out of there, she spent the day shooting hoops in Adam's office while we worked on the 2nd deal. Let me tell you, Adam, besides being a phenomenal finance magician, had somehow managed to print papers and hand them to us with one hand, while shooting hoops with the other and making my girl laugh so hard she could barely breathe. So yes, there are places like this out there folks. There is such a thing as a good, wholesome dealership that will make it all about the experience and the comfort of the customer, rather than the deal. I will stand by this place for years to come, and as my husband stated, car #6 will be another City car. Thank you TIM and ADAM And the entire Staff at City for 2 phenomenal back to back purchases. Our Camaro siblings are happy in their now home.

Larry

Jul 29, 2014

My 2008 Saturn Aura is approaching 100k miles and City Chevrolet is the only shop to service my car since the Saturn dealership closed. Travis Boone is the service tech I always call and he provides A1 service. The diagnostics are detailed and thorough. I have confidence that the job has been done right.

M. Ross

Jul 28, 2014

I had a recall on my 2008 Saturn Aura. I called the Service Department and asked for Travis Boone. He recognizes me by name and even knows what kind of car I drive. He is always efficient and schedules an appointment when it is convenient for me. He told me my repairs would take 1 1/2 to 2 hours. He was absolutely correct. I was in and out in under 2 hours. Thank you, Travis. Great Job!!!!!

Leon1

Jul 28, 2014

2014 torch red stingray. What a head turner!!! I was singing the happy song all the way home. Thanks to Travis Moore and Adam Stephens...they made the purchase and delivery an easy and enjoyable experience.

Bob

Jul 28, 2014

Great service. I purchased my truck at City in 2004 and have maintained it with their Service department. Truck is going strong at120K miles. All the service guys have been great over the years, many have been with City since I began going there (10 + years). That is a testament to the quality of individuals and organization.

12thfan

Jul 28, 2014

Travis Boone was professional, prompt and under-promised and over-delivered! Next time I go in and I am asking for Travis. He set the example on how a treat all customers should be treated. Thank you Travis!

Lisa M Davis

Jul 26, 2014

This dealer will help you in anyway possible to to get you into the car or truck that you want! The best sells team ever! They changed our life.

Alex Shaw

Jul 25, 2014

Saverio Longobardo took excellent care of me. Oil change and tire rotation went fast, overall great experience. Will be returning for services in the future!

Shawn B

Jul 24, 2014

Always a great experience at their service department with my Pontiac and Chevrolet. Saverio is my go-to service guy, and he's always been professional and honest. Once I find qualities like that, that's where I stay.

Bennie Chlt NC zMAX

Jul 22, 2014

Hi, In July I had a pink color fluid leak from behind the engine. There was a puddle in my drive way. I called City Chevrolet to have the leak checked out. The serviceman took my truck right in and fixed the problem within couple of hours. Thanks to Saverio Longobardo for his great customer services. Thanks City Chevrolet for Great Service.

Jack K. III

Jul 22, 2014

Have been bringing my Avalanche in for service since I bought it in 2007. Needed a solenoid switch and brake pads replaced...in and out in an hour less than promised. Saverio Longobardo, Service Consultant, is one of the best I've run across at any dealership.......he does what he says. Expensive trip but worth dealing with a professional.

Mike McCoy

Jul 21, 2014

Avon "The Chevy Man" Spann was awesome in assisting me in my buying experience as well as not pressuring me into a vehicle that i couldn't afford. I felt like i maximized my budget and got the best car available. Avon didn't try and push vehicles on me that i wasn't interested in or out of my price range. Since my purchase Avon has answer ever call with me on a first name basis and has more than taken care of any questions, concerns and issues that have arisen. I highly recommend him and my next car will come courtesy of AVON SPAN THE CHEVY MAN!

Aveo Owner

Jul 19, 2014

I came in on Saturday. Its first come first served. The service consultant Saverio Longobardo told me it would be two hours minimum. I had the time, so I went to the lounge to wait and read. He told me I had a problem with the oil pan drain plug and would take a couple of hours. He offered me a loner car. I was shocked. Never happened. But I got my insurance and drivers license together and he gave me the car. He called two hours later he said the car was ready. Then I asked him about the state inspection. He apologized and still had it done within an hour. This is probably the best service trip I have ever had at City Chevrolet. Thanks Saverio

Lisa E.

Jul 19, 2014

My husband and I stopped into the dealership while driving through Charlotte because we had some questions on a couple different models. One of your salespeople, Andrew Bernett, came right up to us, and answered all of our questions. He was personable, knowledgeable, and extremely helpful. Although we are not in the market to purchase right now, if we have any more questions, I would not hesitate to contact him again.

Andy T.

Jul 18, 2014

Travis Boone is an outstanding service advisor.for Rick Hendrick City Chevrolet. I read many of the service reviews after my car was serviced and I agree with all of them. He certainly deserves the recognition of being rated outstanding in his job.

Frank Grass

Jul 16, 2014

This was routine maintenance. Car was ready in indicated time.

ea0051

Jul 15, 2014

Arrived at 5 p.m. and TD I was approved for a traverse LS 32000 with a budget of 500 monthly payment so I decide to look at a used traverse pricing g at 26000 and Lamar told me at 8pm my payment for used traverse will be 750 and new traverse payment of 750 so disappointed!!!! Speak with the truth don't waste our time and don't say a thing when your leaving

Bev

Jul 15, 2014

Travis Boone has always been helpful when I bring my car in for service. I feel he is trustworthy and extremely helpful in answering my questions.

Karin

Jul 14, 2014

Worst non-buying experience! We saw a car online and went there to see it. First, we had to get a salesman to help us as many passed us by without a word. Then we saw the car but were told that we could not purchase it since the keys were locked in service. The used car manager stated he would set up a time for us to test drive the car the next day. My husband was called the next morning and had an appt to drive the car at 3pm. When he arrived, he was told two stories...1. An employee purchased the car and 2. The car sold online the same night after we looked at the car but told, even though we were paying cash, we could not even put a deposit on the vehicle. This is bad business and even worse that we brought this to a General Managers attention with no follow-up from him. Terrible experience from the entire dealership! Do not patronize this place!

Chris G.

Jul 14, 2014

The staff was very helpful and easy to work with while purchasing my new Chevy Sonic! I will definitely recommend City Chevrolet for a great car buying experience. I look forward to continuing my business with you all in the near future.. until then, I will be enjoying my new ride ! Thanks again !

Rochelle Burman

Jul 9, 2014

I was very pleased with the courteous service I received today from Saverio Longobardo at City Chevrolet; I was treated professionally and with respect. Saverio was clear in explaining what my car needed, but did not pressure me into anything. I am very satisfied with City Chevrolet, as that is where I purchased my car. I will continue to take my car to City Chevrolet for all service needs.

Patrick Allen

Jul 9, 2014

I have owned two Chevrolet Tahoes (a 2009 Tahoe and a 2015 Tahoe), and I have taken them both to Travis Boone any time I have a service issue or need. Travis does a great job making me feel like I'm his only customer. He provides me with timely updates (about what is going on with my car, when I can expect to get it back, etc). He's patient with all my questions, and he makes sure that everything is done right the first time so that I don't have to come back to the dealership for multiple visits (for the same issue). I highly recommend that everyone go to Travis to have your automobile serviced, etc.

Marty Nash

Jul 9, 2014

Travis Boone makes getting my car serviced at City Chevrolet a great experience. He does a wonderful job keeping me informed on my repairs or service. I always leave the dealership with a smile after working with him. My next car will definitely be a Chevrolet so I can continue working with Travis. I trust him completely.

Justine Wilson

Jul 7, 2014

I just got back from City Chevrolet on Independence Blvd., and what a nice experience it was. They were quite busy and the service Representative that usually help me was very busy, so he directed me to Mr. Longobardo. He was very pleasant, answered my questions, explained the recall service, and even saw that I was due for an oil change. When I went back for the car, he informed me of items that I would need to correct at the next service. Thank you City Chevrolet for the quality service and service representatives.

Sonya W.

Jul 4, 2014

Thank you Rudy Lee and the finance team for making my car buying experience a great one! I will differently purchase a car there in the future.

Greg Jamison

Jul 3, 2014

Last weekend I went to go see the equinox. After careful consideration I selected the one that interest me the most. Our journey begin with Mr. Ken Cheney. Relatively new to his craft, he was very customer driven and friendly. Once the process started he was paired up with Shauna Harger. She was the most knowledgeable, multitasked salesperson I and my wife had ever met. She was also precise and a streamlined Sales Representative I believe she is a great representation for City Chevrolet. Then we met with Mr. Peoples, he was amazing and very sharp as well. Because of this triangle customer effect, it didn't take much to understand that now I am a loyal customer with a newborn relationship with City Chevrolet. I have to pass two or three other dealers to get to you but I am convinced that I made the right choice. It was absolutely an outstanding journey working with this dealership. Thank you. Have an awesome day. Greg Jamison, Satisfied and new City Chevrolet loyal customer!!!!!

jrsimpson713

Jul 2, 2014

I had the pleasure of working with this dealership a number of times. The dealership is managed by Rick Hendrick which is a part of Hendrick Automotive Group and some other entities. The Executive General Manager is John Bratton, who I got to meet after a positive experience at their sister dealership in Monroe (Hendrick Chevy and Cadillac). I dealt with a Manager there named Chris Boone who by far showed superior customer service, before, during and after the sale. Every time I had a question I would receive an easy friendly person to talk to at the dealership. After I purchased my vehicle I ended up going back to the dealership because I had run into an issue with the Onstar account, and the dealership was friendly to help me (EVEN AFTER HOURS)! I stopped by unknowing that they had closed 25 minutes prior, and instead of telling me to come back, the rep just came outside and fixed my car that was stuck on an Onstar screen and showed me how to do it the next time. This go around I am working with the dealership in Charlotte because it was more convenient for a vehicle I am looking to purchase. Their brand and service promise still stands strong. The dealership shows that they are governed by strong rules about taking care of customers and that they work hard to ensure that their customers are satisfied. I got to work with John Bratton who answered some questions for me, and I must say he is a hard worker, and no-nonsense type of guy. He will not waste your time and will put you with someone who cares. Reflecting on my visit the other day, I must say that even when things don't go your way, the people care about you at this dealership. Sidney "Sid" is one of the best reps here that works at this dealership and he has a great personality! Easy to talk to and likes to joke with you treating you like a person, and not a sale. It was clear to me after dealing with him that he isn't in car sales for the wrong reasons, he genuinely cares about people - as has everyone else I have met at these dealerships. Hendrick drives a hard bargain in their industry, you can't beat the service, quality and team that they provide. Go to Hendrick when you want your next vehicle!

Jim Chamberlain

Jul 2, 2014

Professional in every way. I appreciate it! I tell all of my Chevy friends to see Travis at City Chevrolet.

Judith Davis

Jul 1, 2014

Travis Boone is very helpful and also makes sure to take very good care of my car when i come in. Its is always nice to see a famailiar face and know my vehicle is in good hands!

Raymond(happybuyer)

Jul 1, 2014

The people at the Dealership were the best I have ever experienced. They did all they could and more to make sure that we got what we wanted at the price we needed to be able to purchase our vehicle. I plan to purchase another vehicle ( a Truck ) in the near future. Thanks for the great and easy experience we have ever had.

Kevin Ward

Jun 27, 2014

Mr. Longobardo is the best. I am in and out in reasonable time. Thanks for always being so pleasant.

Kevin W

Jun 27, 2014

Always a pleasure to deal with. Mr. Longobardo is a very good service person.

Ivan Lowe

Jun 19, 2014

Patricia Tate is very knowledgeable and professional. She recommended a car that was affordable and a better quality that the vehicle we originally planned to purchase. I have consistently received superior service each visit to City Chevrolet. Tripp in the service department treats me so well, that I purchased a new Chevrolet Traverse for my wife back in 2009. We will be in the market for a new vehicle and I plan to shop at City Chevrolet. I am extremely happy with my 2004 Saturn ION! Ivan Lowe, Satisfied Customer

Richard Grubb

Jun 13, 2014

The salesman, Avon, Nancy Wilkinson and David Bellen were great. I got a great price and everything was great. The only issue I had was the dash was cracked and I didn't see it until I got home. I immediately called the dealership and I was told that nothing could be done and that I would have to pay to fix it myself. I should have checked the car out better but I didn't because it was pouring rain and I trusted the vehicle was in excellent condition as I was told. I asked if I could back out of the deal and get another vehicle and I was also told no. Very disappointed. Other than this, my experience was great.

Voltage

Jun 12, 2014

I went to City Chevrolet to look at the Chevrolet Volt. I had no intentions of buying but the great service I recieved from Avon Spann and Brett Burgess sold me on the car, the dealership and the people they chose to serve me. Keep people like them around and I will keep doing business with you

John Pileggi (semi retired, 68 years old)

Jun 9, 2014

On 6/914 I visited Rick Hendrick City Chevrolet with my 2012 Suburban, the battery was dead. Saverio Longobardo was the service consultant that assisted me. When I arrived at approximately 2:00 PM, the service area was jambed with cars and customers, Saverio assisted me in a timely manner, replaced the dead battery and performed a multi point inspection and evaluation on my vehicle. The repairs are complete, and they even fixed an interior door rattle at no charge. Considering how busy the dealership was when I arrived, my overall experience was excellent, and I contribute most of that to the diligence of Saverio. I'm a satisfied customer !!

Sharon Knotts, Saturn Outllook owner

Jun 9, 2014

I live a great distance from this dealership and was in the area for other business when I called the service department at City Chevrolet for a check engine light evaluation. I figured that I would probably get scheduled for an appointment to bring my vehicle in, but was hoping with price of gas and Charlotte traffice, and travel, that somehow this one trip would suffice. I was transferred to TRAVIS BOONE in the service department and next thing that I knew was that my vehicle was repaired, engine light cleared and my wheel was repaired. They had the part that I needed and were able to complete the needed repair and I was on the road just in time to beat the traffic. I believe that the stars in the sky and TRAVIS BOONE all came into alignment to make this happen. I can truly say , that this level of care and concern go beyond the excellent customer service level and transcended into ET level. Thank God for TRAVIS BOONE (btw, he deserves a big bonus, just thought I"d put that out there, lip service only goes so far. ---) Sincerely, Sharon Knotts

Satisfied in Charlotte

Jun 6, 2014

I stopped at City for a oil change on my 2013 Avalanche. Tim Dobbins my Sales Representative had me on my way without much of a wait. Thank you Tim for the Great Service!!

Ian Tait

Jun 3, 2014

Like most people, I do not like buying a used vehicle. Too much pressure. I was lucky enough to get Jay Hall and Fred Cagle and they were unlucky enough to have my car dealer brother in law harass them on the phone from Chicago! End result, great deal where I felt like I was the winner. But it wasn't just the deal. The staff were happy there and super friendly. There were promises made in the deal and I had to take the vehicle back. to get these added on. I was given an awesome loaner and they went out of their way to not only make good on the deal but add to it. I may never like buying a used vehicle but I now know a place (outside of Chicago!) where promises are kept and exceeded.

mjbowman

Jun 2, 2014

My husband and I purchased a vehicle from City Chevrolet this past week and our sales person Julian Bygrave was excellent. He was patient, professional and helpful. I would definitely buy from him again.

Howard

May 27, 2014

Travis Boone is the Service Consultant I always contact when needing service on my wife's Saturn Vue, my Equinox, and my daughter's Equinox, because I trust his advice when additional service may be necessary on our vehicles.

REBECCA

May 23, 2014

I had a great experience at city chevrolet. they always take great care of me.

mark zewalk

May 23, 2014

My service writer was great took care of my needs and got car fixed up. A special thanks to Saverio Longobardo #1 in my book.

MMB

May 18, 2014

Our service consultant, Travis Boone, is one of the main reasons we keep coming back for service at City Chevrolet. He is courteous and knowledgeable. He returns phone calls promptly and answers any questions we might have. He has assisted us many times over the years with service for our 2006 Saturn Vue. .

New Camaro Guy

May 13, 2014

Purchased - 2014 Camarol LT1 Purchaed - The Premier Warranty Pkg Service - Salesman was very knowledgeable and customer focused. He knew every aspect of the type of car I wanted to purchase. Salesman, von Spann had a very positive attitude and deserves an A+ in customer service and Brand Loyalty.

Jim

May 10, 2014

Service manager Travis Boone was very professional, explained all issues to be addressed with my Chevy Traverse. Very knowledgeable, friendly, easy to work with. Would go back to have Travis support my Traverse again.

NCNative

May 9, 2014

Avon Spann did a great job to cater to the needs of the customer. He went out of his way to make sure every little detail was taken care of. 5 stars for this guy. When visiting, ask for "Avon Spann the Chevy Man".

troopa

May 8, 2014

I was having trouble with the drivers seat not recalling memory settings. I visited the service area and explained the problem. I was called in and told the seat was working as intended. I demonstrated how the seat does not recall previous settings.They kept the car and researched the problem and narrowed the culprit as being the seat modual and ordered a replacement. I was recalled and picked the car up operating perfectly. Travis Boone was my service advisor and I appreciate his professionalism, knowledge, and friendly attitude. I would highly recommend City Chevrolet and especially Travis Boone to anyone that ever asked me for a recommendation for a dealership and a service manager.

Tim B

May 8, 2014

I just wanted to let you know I purchased my Malibu in 2012 from City Chevrolet. I was introduced to Travis Boone as my service advisor. I just felt it was important to tell you that every time I have had my car serviced I have dealt with Travis. He is ALWAY very friendly, calls me by name and makes me feel very important. He has helped me so many times in so many ways and I can't recall a time that I left feeling less than awesome about my experience with him and the quality of service. The facilities are clean and welcoming but it is the personality and genuine concern displayed to me by Travis Boone that makes me want to get my car serviced with or without an appointment.

Chris Owens

May 8, 2014

I bought a new 2014 2ls Camaro, 6 months ago, and got a recall notice in the mail. I called to make an appointment to have the recall fix done, the call was friendly and quick, the appointment was made for the next day. I was very pleased with how early the appointment was. When I got to Rick Hendricks City Chevrolet, I didn't wait, and was helped fast and friendly. My recall appointment only took about 25 minutes, and I was back out on the road driving my beautiful Camaro, I love Rick Hendricks City Chevrolet dealership, and have never had an problem. Thanks Rick Hendricks City Chevrolet for being the best!!!!

M. Vance

May 6, 2014

My experience at City Chevrolet was great! My sales professional Avon Spann "The Chevy Mann" was very knowledgeable and helpful with assisting me get my new Corvette. This was the easiest,quickest, and most professional car buying experience I've had in my life. Avon has contacted me several times after purchasing to make sure I am completely satisfied with my vehicle and i have to say I am! I am definitely a customer for life!

StevenB

Apr 30, 2014

Nikki Potter recommended my wife and I to City Chevrolet twice. Our first experience, which was 3 years ago, was not bad by any means but this recent one was amazing. All of the people we dealt with were far above par. Nikki is the best. She is genuine and really cares about people. Her positive attitude is outstanding. From the minute my wife and I walked into the dealership and met with Joe Ayers we felt comfortable and at ease. His calm and welcoming demeanor was absolutely delightful. He was very helpful and above all very knowledgeable about the vehicles. I would absolutely recommend anyone to Joe. As a matter a fact I want to go buy another car just to hang out with him again. Maybe I'll send someone to him and tag along. Larry Parker was another gentleman we dealt with. Although we didn't spend as much time with him, Larry was a pleasure to deal with and very accommodating. Shelina Ladha was the last person we spent time with but definitely not the least. Her sweet personality made it an absolute pleasure to spend time with her. Overall I'd say we definitely had a far above average experience. If I could give more than 5 stars I would. I can't say enough about all who helped us and made our visit truly pleasurable. Thank you all. City Chevrolet should be proud to have such a great group of exemplary employees.

StevenB

Apr 29, 2014

Nikki Potter recommended my wife and I to City Chevrolet twice. Our first experience, which was 3 years ago, was not bad by any means but this recent one was amazing. All of the people we dealt with were far above par. Nikki is the best. She is genuine and really cares about people. Her positive attitude is outstanding. From the minute my wife and I walked into the dealership and met with Joe Ayers we felt comfortable and at ease. His calm and welcoming demeanor was absolutely delightful. He was very helpful and above all very knowledgeable about the vehicles. I would absolutely recommend anyone to Joe. As a matter a fact I want to go buy another car just to hang out with him again. Maybe I'll send someone to him and tag along. Larry Parker was another gentleman we dealt with. Although we didn't spend as much time with him, Larry was a pleasure to deal with and very accommodating. Shelina Ladha was the last person we spent time with but definitely not the least. Her sweet personality made it an absolute pleasure to spend time with her. Overall I'd say we definitely had a far above average experience. If I could give more than 5 stars I would. I can't say enough about all who helped us and made our visit truly pleasurable. Thank you all. City Chevrolet should be proud to have such a great group of exemplary employees.

Frank

Apr 29, 2014

Everyone I have worked with at City Chevrolet has been a courteous, enthusiastic, friendly and satisfaction oriented. I had a small body shop repair and an electrical plug replacement need for my new Volt and both were handled swiftly and professionally. Travis Boone and Mark Owen were great to work with and excellent communicators. My relationship with the team at City Chevrolet has exceeded by expectations in all areas.

Norrice Taylor Car owner

Apr 26, 2014

Mr Travis Boone help me out with th problem with my car. He stated he will notified me when a part was in for my car. and he understood that my work schedule was crazy but he work with me. Thank you Travis

LarryC

Apr 25, 2014

I purchased a 2013 Silverado 2500HD. This is my 3rd vehicle purchased from City Chevrolet. As usual this last purchase was a very pleasant experience. Joe Ayers, my salesperson, could not have been any more cordial and helpful in completing this transaction. Great people and dealership to deal with.

ChevyFan

Apr 24, 2014

I purchased the 2015 Chevy Tahoe. The staff was very helpful. They listened to what I wanted and met every requirement for the vehicle. They understand that they are selling themselves. This was critical for me. I have been a faithful Chevrolet owner for over 30 years. I wouldn't own another brand. I would have to say I am completely satisfied with the vehicle, your staff and the overall experience I had at city Chevrolet.

herman racecar fan

Apr 24, 2014

I went to look for a new car so we stop by the dealership and began to look around when we saw the new mid size car and want it . so we decide that was for our family. style was great .we 're told all about it ,the saving on gas and mile per gallon. so we were impress& excited. made plan to purchase the car.now we are enjoy our new car. making plan to take our vacation soon. it was a great experience buying this new car at city dealership, we are very please, thank you . i will tell everyone where i got it from.

Ron & Natalie Anderson

Apr 22, 2014

Upon entering the Hendrick's deanship every single person we passed, smiled and greeted us. Our salesman Brett and his Manager David were extremely helpful and had the answer to every question we had. Andy the finance officer was extremely personable and pointed out options, without over selling us. I appreciate that approach and consequently we purchased several options. The car was delivered as promised and honestly, even though the dealership is a 14 hour drive from our home. I would NOT consider buying a car from anyone BUT a Hendrick deanship, after this experience. I'm not an easy guy to get a 5 star rating out of, as I believe going above and beyond, is your job. The experience we had at Hendrick was extraordinary. Sincerely, Ron & Natalie Anderson

Don's Dad

Apr 22, 2014

I purchased a used 2012 Silverado. In fairness, my son Donald was the saleman for this purchase. However, I live in Indiana and Don handled all the initial paperwork for this purchase. I did have to come into the dealership to do some final paperwork and was able to meet other members of the City Chevrolet team. Everyone was helpful and friendly and the remaining paperwork was completed quickly. I drove the truck back to Indiana without incident. It was a clean, comfortable ride and I really like the truck. Thanks to everyone at City Chevrolet.

Monte L.

Apr 17, 2014

I purchased a pre-owned corvette from City Chevy. David P. went the extra mile gathering invoices, window stikers, etc. so i had a fully documented car- i plan on keeping it a long time. They arranged shipping for the car, the shipper picked up on Thursday and had the car to Houston on Friday morning. As with any used car purchase, there were a few bumps but Nikki was relentless in her quest for my complete satisfaction. I lost my temp tag in the rain, their title department expedited me the paperwork on a Monday, i had plates and registration by Wednesday!! Thanks again,

Cindy G.

Apr 16, 2014

Once again, my guy, Travis Boone at City Chevrolet, took excellent care of me today. Needed an oil change and went in for GM "recall fixes". Travis was great on the phone setting appointment. Told me which day and time to come to minimize wait time. When I arrived, he estimated wait time and was 99% correct (within 2 minutes). I appreciate accuracy! Technician found small light that was not working (I did not know) and fixed at no charge. Oil changed, tires rotated, recall issues fixed and I was on my way. Waiting room was pleasant (though a little crowded--popular place!) and very conducive to working on my laptop. Many thanks to Travis!

Tammy

Apr 11, 2014

Ever since Saturn went out of business I've taken my car to City Chevrolet. Travis Boone has always been very helpful, courteous, prompt and understanding. I feel he is extremely honest and I always trust his judgment. He has always been such a delight to work with and is willing to help find ways to reduce the cost of my visits by recommending coupons from the website. Travis is definitely an asset to your company and it is always a pleasure to work with him....even when I'm forking out money for repairs. Travis always speaks in a kind tone of voice and is very professional. It is such a relief to work with the same person each time I bring in my car for service and I look forward to seeing & speaking with Travis each time. He truly is a great guy.

Bob Schultz,Fan of Dale Jr.and the Team at City Ch

Apr 9, 2014

I have been using my Autoguard Maintenance Plan for the past 4 years at City Chev. many times I have to schedule service on short notice like I did today,sometimes without any notice,no matter when I show up,my service Rep Travis Boone takes care of my needs,with a smile and friendly attitude,I often get out of the dealership within a hour no matter when I get in,any issue I have had for the past 4 years has been handled in a professional manner by Travis Boone,he is a credit to the dealership and I have confidence in him to handle my service needs,thanks to Travis and the Team at City Chev,Regards,Bob Schultz

"BlessedBEA"

Apr 7, 2014

My husband and I have fallen on some pretty rough times, the too purchase a new vehicle was only a dream at the current status. Because of the hard times not only our pride but our credit was falling also. Long story longer we both have found jobs, trying to start over to rebuild our "lively hoods" and now we needed a reliable vehicle. So we contacted 3 other dealerships and were (of course) turned down. You am only hear "no" so many times before you feel like a failure. So I started doing some research asked for guidance and up comes the Rick Hendricks City Chevrolet in Charlotte, NC, I thought to myself, try one more time. So I filled out all the information online and within 5 mins I got a call from Shelina Ladha . She advised me we were pre approved. It took about 2 mins to realize what she just told me. I told my husband lets go I have a surprise for you! We went 33 miles to City Chevrolet met with Anthony Thomas (our sales agent) and he introduced us to the people who are going to help us, to give us another chance to prove we just needed someone on our side to believe in us again! We had the best experience, will be forever greatful to the WONDERFUL staff at City Chevrolet for all te help support & confidence again. We got a great monthly payment one we can afford, great intrest rate & an over all heart warming feeling, that there are "real people" still left. Not to mention we did NOT just have to settle for what they told us to settle for, we got to pick what we wanted. My husband & I were so excited to be able to pick something we want not what we are told to want. Within the next 3 years we will also be looking for another vehicle and City Chevrolte will be getting that business also! We are definatly "life timers" at Coty Chevrolte, we were treated like people not a score or number! We will recommend to everyone and always come back. Thank you to all the people involved at City Chevrolte for helping us get back on our feet.

Janis Foreman

Apr 4, 2014

I was in today for servicing on my vehicle. As usual Travis was his usual kind self. I was as always. Ver

Infiniti99s

Apr 3, 2014

I purchased a 2014 Chevrolet Equinox LT. The staff was phenomenal. My sales person Diego Gutierrez was great. The service that I received was one of the best experiences I have had in quite a while. They worked with my husband and I who is out of the country to get into the vehicle that best suits our family needs. David Foy and Andy Snyder were so helpful and really went above and beyond to get us into the vehicle. I would recommend anyone and everyone to give City Chevrolet a chance before going anywhere else.

Bill Miller

Apr 1, 2014

Nothing more to say than outstanding Service Technician representing a great Service Department. Travis was courtesy, helpful, asked probing questions to ensure he understood my issue, and proved to be very knowledgeable. Bill.

C. Ferguson

Apr 1, 2014

I had my vehicle serviced at CIty Chevrolet. It was a good experience. Saverio Longobardo was my advisor. I would recommend him and City Chevrolet to anybody that needs service.

R.L. Putnam

Mar 29, 2014

Travis is always helpful and courteous when I bring the Saturn in for service. He is very businesslike and professional when I come in for service. When I call and leave a message, he returns it promptly. I never have problems and know the service will be done as quickly as possible.

Barbara W

Mar 28, 2014

I was referred to Tim Dobbins by my best friend. Not only was my experience better than I could have hoped, but everyone I met was very welcoming toward me and it seemed as though all genuinely listened to me. I have told everyone I know about my positive experience as well as how pleased I am with the Sonic. I look forward to a long relationship with City Chevrolet.

Ryan

Mar 28, 2014

I have a 2012 chevy silverado that the washer fluid light would continue to come on even if the tank was full. Simple problem but just annoying, due to my busy schedule there was never much time to get this taken care off. Contacted Saverio Longobardo and had an excellent service experience, with a quick and easy resolution!!!Recommend him and the service dept to anyone!

RJR

Mar 28, 2014

This purchase experience was truly enjoyable. Hassle free and no pressure! I will be back again.

Editor

Mar 25, 2014

Jay Hall was my sales person omg he was awesome. Best car experience ever!!!! Edoyle

DC

Mar 20, 2014

Bruce Nalewajk and his collision repair team did an exceptional job of repairing my vehicle. The facility was clean, the service people were friendly, and my vehicle looked good as new when it was returned to me. The repair process was on time and Hendrick's kept the insurance company up to date on the repairs. Bruce explained the process and answered my many questions... and I would have to say the quality of work was superior. I would recommend Hendrick Collision Repair to anyone who needs their car worked on.

Bob Mays

Mar 20, 2014

Came in for mostly routine service, oil/filter change, new rear wiper blade, and air for tires. Also had a recall handled on the airbags for a 2010 Traverse.. Travis Boone was my service rep. The check in was quick and seamless, he directed me to the waiting area, and came to get me when the jobs were completed. A real nice extra was that he got the work done QUICKER than he estimated when I checked it.

D Parsons

Mar 14, 2014

After visiting many dealerships, we happened to pull into City Chevrolet's lot. We were immediately greeted and asked if we needed help by salesman Bob Swartz. We explained our situation and budget to him and ended up buying a 2010 Chevy Traverse, commonly a car that we didn't think we could afford. Everyone was very understanding and willing to adhere to our budget because they understood our financial situation with a baby on the way. Dee Frierson who is a financial analyst, is awesome! She helped us get a great rate that was better than what was offered to us by our local credit union bank...we would definitely recommend this dealership to anyone!

Candi

Mar 13, 2014

I had been searching for a vehicle for over a year but nothing seemed to work out in my favor. My experience at City Chevrolet was simply amazing; from the time I entered the door and up until I DROVE off the lot in my NEW car. The sales and finance individuals that helped me deserve a raise. I cannot thank City Chevrolet enough for the awesome customer service and hospitality. I pray many blessings upon this business & an extra blessing to Michelle, Larry, and Adam. SIMPLY AWESOME!!

Luther

Mar 12, 2014

Always have a great experience when I go to City Chevrolet for Service, I always make sure That Travis Boone is there when I need service. everything is always completed as promised.

Rick Z

Mar 8, 2014

I took my 2009 Tahoe with 60k miles in for service because the vehicle was driving very sluggish and you really had to step on the gas for the car to accelerate. After the service department evaluated the problem, Saverio was able to articulate the issue and steps to repair the vehicle in a way that I could understand as I don't know a great deal about cars. Saverio is a very honest and trustworthy person and I thought his level of professionalism and communication was excellent. I highly recommend going to City Chevrolet to get your vehicle repaired; even for regular maintenance because they have maintenance programs designed save you money. Nobody know Chevrolet vehicles better then Chevrolet!

Rosemary Johnson

Mar 6, 2014

Since the collision center was highly recommended to me, I used them to repair my brand new Mercedes CLA250. I worked with Bruce who was fantastic. Kept me informed as to the progress of the repair which was challenging as the model is new to the Mercedes line and many parts were back-ordered. I also highly recommend this center.

Travis Boone

Mar 3, 2014

Everytime I go to the service department I deal with Travis Boone. He's great, gets me in and out and handle my issues in a timely manner

julie s

Feb 26, 2014

Travis Boone my service consultant was wonderful! They diagnosed the problem, had it fixed much quicker than expected and the cost was very reasonable. They made it easy for me to get in and out. Travis kept me updated. It was a very smooth and easy process to have my car fixed.

Megan

Feb 18, 2014

As always, great service, courteous, excellent waiting facility, and I come back especially for the Service Associate Travis Boone, attending me. He is thorough, answers all my questions and concerns, as well as informing of items needing repaired. I live between two states and this company has my loyalty.

Frank Santora

Feb 15, 2014

I Bought a 2013 Ford F150 On Tuesday 2/11/14. First let me start by saying that your dealership was wonderful from the moment my wife and I walked in the door. I dealt with Joe Ayers over the phone all day and he was understanding, respectful, courteous, and just did an awesome job getting me in a great truck. When I got there the top notch service continued we weren't in there long the paper work went quick and Joe answered all questions we had and always with a smile on his face. We had Dee Frierson handle the paperwork and money transaction and she was great. She had all the paperwork ready when we got to her office and she had the best personality and sense of humor I have ever seen in a dealership. Your team at City Chevrolet has made this buying process a great experience. I will tell everyone I know looking for a vehicle to drive to your dealership.

Janet C

Feb 10, 2014

Paul Rash and Adam Stephens provided me with excellent service. They both worked very hard to see that I was a satisfied customer by helping me find an auto that I liked and could afford. Very informal but yet professional! Thanks guys!

Mike Dunlap

Feb 8, 2014

I recently had an engine failure in my Z06 Corvette that I believed to be the result of a defective part inside the motor. I had my car towed to City Chevrolet in Charlotte. The car was beyond the three year warranty but well under the mileage limitation. I had several conversations with GM but they offered no help. So I turned to the dealer. The car was not originally purchased there and having just moved to North Carolina from another state, they certainly had no obligation to do anything out of the ordinary for me. I spoke with Service Consultant, Travis Boone and explained my point of view. I felt strongly that GM should bear at least partial responsibility for the damage and subsequent repair. While Travis seemed to understand my position, he also explained why he felt GM had declined my request for assistance. However, after some consideration, he did suggest a compromise to my problem which was both generous and wholly funded by his dealership. I accepted. They repaired my car and now have a new customer.

Wesley Long

Feb 7, 2014

Travis Boone is always very helpful and very courteous...

Geoff Rhodes

Feb 5, 2014

I just had my 2013 BMW X3 repaired here after hitting a deer a few days ago. The service was excellent. My service representative, Bruce Nalewajk, was simply awesome. He kept me up to date, and when the repair was finished he made it was done to my satisfaction. I cannot recommend this body enough, my experience was fantastic.

Katy R

Feb 5, 2014

I brought in my new car that had been involved in an accident, and they made it look brand new again.

Jamie Birch

Feb 4, 2014

Anytime I need anything repaired on my Saturn Vue, I go see Travis Boone at City Chevrolet. He is a great service advisor! He has taken care of my car since he was at the Saturn dealership where I purchased it, a number of years ago. When the Saturn dealership closed, I started going to City Chevrolet because I knew I could trust Travis to be honest with me and help me make good decisions about service, repairs, etc. I've even been known to call and ask a few kind of dumb questions and he is always helpful, patient, and courteous. I would totally recommend anyone to Travis at City Chevrolet!

Keith Armstrong

Feb 1, 2014

The sales person, Michael hills was very professional and personable. He address all of my questions. He was very persistent about meeting all of my request concerning my purchase to the best of his ability. After spending hours with me to make sure the process went well, He took the time at the end of the day to make sure I understood certain features about my car and my phone as it relates to the car, that I found impressive. I would recommend his services to anyone looking to purchase a new vehicle.

sam dellinger

Jan 31, 2014

Travis Boone in service. Outstanding job. Friendly and knowledgeable.

IJ Big"City" Fan

Jan 31, 2014

I've been going to City Chevrolet for ten years. I am always treated like a special customer each and ever time I visit. It is always a pleasure to go there even if I have to wait a little while for my car. Quality personnel, superior service and dedicated employees. My service advisor Travis Boone is the best! I can always depend on Travis to get the job done and in a timely manner and always with a smile. I highly recommend City Chevrolet for your next purchase or service needs.

Kristopher & Erin

Jan 30, 2014

Me and my wife knew what make model and type of chevy we wanted to purchase for expanding our family. with the help of Mr. Anthony Thomas our buying our car experience was easy fun and hassle free. Mr.Thomas never pushed us into other cars we didn't wont and followed up with us, in detail, on the specs towards preparing and taking home our Chevy. Thank you Mr. Thomas for a wonderful first car buying experience and we look forward to continuing our business with you at Rick Hendrick City Chevrolet.

Bonnie Smith

Jan 30, 2014

Had my Impala in for oil change this morning. As usual, service was prompt and thorough. TRAVIS BOONE is my go-to Service Writer! He's always very attentive to my concerns & needs, and I know I can trust Travis to, when necessary, give me truthful advice regarding other potential service issues that might affect my vehicle's operation and/or my safety. Thanks to Travis, I'm a City Chevrolet Service customer... And when I'm ready for a new Chevy, City will certainly be my first choice for shopping. THANKS!

Chris Gilbert

Jan 30, 2014

Over the weekend I experienced an issue with my Suburban and took it in Monday morning. I received prompt service and always a very friendly Staff in the service department as well in the waiting area. I have always had a very good experience with the services department. Travis Boone has always been more than helpful every visit, Thanks Travis!

Brenda

Jan 29, 2014

I would like to say thanks for the team effort from the sales department with City Chevrolet off Independence: Joe Ayers, Andrew Johnson, Mike Hills and Demetrius Mack for their great customer service and many pleasant experiences throughout the years to current in purchasing all my vehicles. I have and will continue to purchase from this location and recommend everyone else as well.

SConnolly

Jan 29, 2014

Thankyou, thankyou, thankyou Rick Hendrick City Chevrolet for an awesome car buying experinece! Andrew Johnson and Dee Frierson mad the usually painful experience of purchasing a car as easy as could be. They were responsive to our needs and concerns. I would highly recommend them to anyone in the market for a car!

David

Jan 27, 2014

Get great service just ask for Travis Boone great to work with.

Scott LaLone

Jan 26, 2014

Travis Boone took Excellent Care of my Needs of Service, as they were either covered under manufacture warrenty or was covered by your Service department, due to that you have always taken care of all of my buying and services needs.

Dianne

Jan 24, 2014

Going into City Chevrolet I knew exactly what I wanted. Their web site had their cars listed, priced and with multiple photographs. I had found my car! From the time we walked into the showroom we were treated quite well. The receptionist was friendly and helpful. Within a quick moment we were greeted by a salesman, who introduced himself as Julian Bygrave, and with a British accent. I told him what I wanted, showed him the printout and he took it from there. Julian worked the numbers, met with the manager and made the numbers happen, and I was set to take home my new car later that day. Working with Andy Davis, the Service Consultant/Financial man, again worked the numbers for me to where everyone was happy (City, the bank, me). I appreciate everyone being helpful and friendly. And, by the way, no one tried to sell me a larger, more expensive car or pushed for anything other than what I requested, making this trip to purchase a new car a NEW experience! Thanks Julian and Andy for your assistance! I will definitely return.

Drew02

Jan 23, 2014

I really enjoyed my car buying experience. Tim Dobbins and Dee Frierson were very helpful throughout my whole experience.

Andre Roberts

Jan 22, 2014

Mike Hills was a great sales man! Took the time to drive me around the lot looking for the right 2014 chevy truck. He took the time to search for the truck in my price range, great on service for providing drinks for wife and daughter. This was my first new purchase of a brand new truck and he made that easy on me. Look forward to doing bussiness with them in the future.

Denny Abbey

Jan 21, 2014

Great service and support by Travis Boone and his technicians, this was a complicated service which, as usual, was performed superbly...the reason I continue to rely on City Chevy for service on my Silverado and Corvette. thanks for your excellence!

Candace Stewart

Jan 18, 2014

Julian Bygraves was an excellent sales person at City Chevrolet. He provided outstanding customer service, and since purchasing my vehicle, he has called several times checking on the vehicle. I will refer my family and friends to Julian Bygraves.

Dryden

Jan 17, 2014

Mike Hills was a great sales representative, he answered our questions, supported our internet findings, and guided us through the buying process.

D. Tucker

Jan 15, 2014

Drove 100 miles and it was worth every penny. Went to this dealership to go with my father to purchase a 2014 Chevrolet Corvette Stingray w/ 3LT package (North America Car of the Year). From the time we hit the door we were taken care of with nothing but respect and courtesy by our sales person Mike Hills and the rest of the staff. They offered refreshments and walked us through the whole process of learning the car all the way to actually brokering the deal with the GM of the store. They truly did everything in their power to earn our business. And after the paperwork was finalized, the staff still was greatly appreciative of the purchase and called and emailed us to see if they could assist us in any other questions or concerns. They really treated us like VIP's. Great buying experience. Would recommend to any and everyone.

James "2SS" Smith

Jan 15, 2014

City chevrolet is awesome! I bought my 2014 Chevy Camaro from Avon Spann or as his business card says, "The Chevy Mann". He found me a 2SS straight drive just like I wanted. Great customer service from Avon and he told me all I wanted to know and more about my new vehicle. The process was the fastest and most hassle free car buying experience and when I returned for my liscence plate Avon even filled my car up with a full tank. Thanks again Chevy Man and the City Chevy Family. Your loyal customer J. Smith

Ebony Brown

Jan 14, 2014

This was my 1st car buying experience and I was very nervous. I have heard some negatives about the experience and several dealers/dealerships. From the moment I walked into City I felt valued. My associate Michael Hills was awesome! He gave great customer service and he made the experience so personable. I felt like he was a friend that I had known for some time. I would highly recommend this place and further more recommend him in particular to anyone in the market!

dissatisfied

Dec 21, 2013

Don't walk run!!! If any service is recommended, get a second opinion. Worst service experience I ever had. Two hour for an oil change and I had a screw in my tire (Drive a Tahoe)imbedded in the knobby portion of the tire. The said it penetrated the tire. I showed it to my mechanic and he laughed. He measured it against the tire and said "no possible way, they charged your for a patch job to pad the bill".. I prepaid for 6 oil changes. I will take it as a loss and go ELSEWHERE!! Worst service, longest wait times and terrible service advisers... NEVER AGAIN!!! Two hour for an oil change "WITH AN APPOINTMENT"

Hank

Nov 4, 2013

I purchased a 2013 Z71 4x4 from City Chervrolet. The staff was fun and interesting to work with from City. I test drove a vehicle at another dealership and they would not budge a nickel from the sticker price. My son talked with a person from City and they gave him a 2000 dollar less price for an exact truck. City did not know and I did not know it was the same truck I had driven in York SC. I found out when I looked at the sheet when we were talking to the salesman Clarence. He had been handed our stuff and did not know anything about the situation. City told me they would have the truck by Tuesday and I could pick it up. The dealer in York SC would not give City the truck and they created a new set of problems. City then went looking for another vehicle like the one I had already paid for. The found one in Georgia and brought it to City Chevrolet. Andy in Finance and Clarence were great guys to work with. I felt that I received personal attention and explanations for anything I ask. The experience was a great experience and I plan on buying my wife's next vehicle at City Chevrolet. I believed that the staff at City went beyond the call of duty to assist me.

Nats

Oct 15, 2013

Worst car buying experience I ever had in my life. Even though after making payment, I haven't received the car for the next one week.

EP

Oct 2, 2013

Trip Wilson always take good care of my car. I know I pay a little more to come here since I live 30 minutes away. But when I live here I know it's fix right. Ernest Peace, II

Gee Johnson

Sep 15, 2013

City is the greatest dealership I have ever been to!! The service, the people I couldn't have asked for better! I will always do business with city! Thanks, Gee Johnson

SabrinaHicks

Feb 20, 2013

Tripp Wilson is by far the best service writer that I have come across. Having owned 60 cars in 14 years I have ran across a few. I will be referring all of my family and friends to Tripp. He also has fantastic communication skills which is a big plus in my book. After dropping off my Suburban he had a diagnosis before I made it back to work and within 2 hours had the work completed and ready for pickup.Thank you Tripp and City Chevrolet!!!A++++A.Hicks

Smitty

Jun 23, 2012

This was the easiest purchase of a car we have ever made. They have great customer service and were very honest and got us rebates that were available.