Used Cars for Sale at Ricart Used Car Factory in Groveport, OH

Gregmartin606

Nov 18, 2016

Chase helped me pick out a 2015 Kia Forte on Monday. He was very informative and knowledgeable about the car. I will be going back to see him to buy my next car

lovemyhonda2

Nov 18, 2016

Chase a very open, honest and trustworthy man. When he came out to greet us and shake our hands and smiled at us I knew he was going to sell me a car. Impressed with his knowledge of car market on mega lot! Patient, kind and cofident! He listened with his eyes and his heart? No pressure! From the beginning of his hand shake to handing keys to my new car it was ABSOLUTELY AWESOME experience! Happy Honda

Dgaxe1987

Nov 18, 2016

Very informative and worked with the wife and I through a smooth pain free processs. I will want Chase on all my future visits and recommend anyone I know to go see Chase!

2015tC

Nov 18, 2016

I saw a beautiful 2015 Scion tC on the Ricart website, so I applied for preapproval for financing, and Chase is the guy that called me. He called me right after work one Monday, so I went to the lot that day, test drove the tC, and drove it home that night. I've been in love with the car since the day I brought her home!

UberPapaScott

Nov 17, 2016

Well coordinated team and this created a positive purchasing experience. Only negative was I did not receive an owners manual and the sales manager would not provide one or make arrangements for me to acquire one. Purchased a top of the line used SUV - they could have and should have thrown in a manual or provided a credit for me to purchase one.Great salesman. Doing the deal was minutes and not hours. No games. I liked the process without any of the stereotypical sales techniques.

Daniel L Carroll

Nov 16, 2016

Gina worked with me on both days I looked at the vehicle, she was great. Answered every question and show me features on the vehicle. Both Gina and Courtney worked with me the day of the sale to make sure the details were explained correctly and offer any other assistance they could. Drew Elford was great explaining the financing and offer the best rate he could find. The paper work was clear and well presented. Overall the experience of buying this car was easy and very straight forward.

Bigbird

Nov 15, 2016

Shawn cottrill eas very help fun and nice he went above his job to make me feel welcome and comfortable he also was very knolegable and and got me exactly what I wanted

Lizz Bear

Nov 14, 2016

Chase rocks! I came in with my mom looking to replace my 03 Focus, we left with a pretty little '13 Focus and my mom needed a new van so she returned the next week for a new Odyssey. Sadly six months later I was cut off while driving home and my pretty little red car was totaled. Chase helped me pick out my new '15 Focus and I'm very very happy with it. He's an honest guy that makes the process painless and I would definitely recommend him to my friends/family!

fjozwiak13

Nov 14, 2016

Your sales guy Johnny, did a great job and helped us out and i am very pleased with him. Now when it come to Steve (sales manager) he is a total piece of crap and his mouth, if it was not for my wife I would have never bought a car from your dealership. The whole reason we came to ricart was to find a truck for my father in law and also because i worked there back in the early 90's and knew that your dealership always had the inventory, but not now and i will do everything I can do to get him a truck from anywhere but your dealership. I also do not appreciate the 9 plus hard inquires on my credit that we where sent around to see if someone was going to buy our loan, if i would have know this I would have did mine own financing through either my credit union or my bank and that is who purchased on loan anyway. I really do not and I am not a happy customer with your sales manager and the 9 plus hard inquires on my credit. So yes I am happy with the car we bought and Johnny but not with your sales manager Steve and my credit inquires now that are hitting my report. Frank

Fe

Nov 14, 2016

Chase George was very helpful. He made the process quick and easy. Also he conversated with me about things other than just trying to sell me a car. I'd go back to him when buying my next vehicle in the future.

Janis L Hopkins

Nov 13, 2016

Thank you so much to Gina McDougal for the excellent and timely customer service. We already had an idea what we wanted and Gina guided us through the process without attempting to sell us something else. Gina's knowledge and her sense of humor made our experience with the Ricart Used Car Factory very pleasant. We certainly will refer family and friends to Ricart in the future and hope to be customers ourselves once more in the future. Thank you!

jessicaweber

Nov 13, 2016

Brad Ricart was extremely friendly and welcoming! He made buying my first car an easy, simple, hassle-free experience. I would highly recommend asking for Brad when looking to buy a car.

RanBur

Nov 12, 2016

I wasn't sure what I wanted when I call Rick Johnson about purchasing my next car/SUV, but I knows it was time. I met with Rick the following day. We rode the lot at least 45 minutes before we found about 5/6 cars/SUV that I liked. We talked about monthly payments etc. He never pressured me about deciding. After talking about payments within my budget he worked diligently with the banks to get me a great deal. Thanks for the time and efffort Rick. Your the real MVP!!!

Kmorgan16

Nov 12, 2016

Jared was a wonderful salesman! He was very polite and not your typical pushy sales person. He understood what we wanted in a vehicle and didn't try to push vehicles without the options we were looking for on us. He worked in our favor on every aspect of the sale. I would highly recommend working with Jared.

Deb

Nov 10, 2016

Working with Greg was easy and painless. He has a great attitude and was very quick and efficient to work with. After 18 years, this was my second time getting a car. Would highly recommend him to anyone and trust me you will be very grateful at how comfortable he makes you feel. Beau finished up the paperwork and made things very easy to understand.

rachellewallace87

Nov 9, 2016

We needed a car ASAP so the husband could get to work. The local dealerships had shot us down, they didn't seem to want to work with us due to not so good credit. Rick Johnson at Ricart was the hope we needed when I called him, and he said I think we can work with you. It was worth an hour drive. We had another great salesman helps us pick out a car, his name is Gary Kujanek.. I want to thank you all for your help.

Mary0728

Nov 9, 2016

Very comfortable atmosphere. Brian Kimball answered our questions and showed us several options in cars based on our wishes. Didn't feel pressured or rushed even though we arrived about an hour before closing time.

Courtney52400

Nov 8, 2016

I couldn't possibly have had a more positive experience!! From the time we walked in the door until we walked out and I had keys in my hand we were treated with courtesy and respect. Due to circumstances beyond my control, my credit was severely damaged. As a result, an experience like buying a car - one that should be exciting - is a dreaded, anxiety-filled day expecting nothing but judgments, denials and disappointment. Instead I spent Sunday working with Devin, who went out of his way to be understanding about my situation. He talked me through everything, was so patient and kind, yet upbeat and fun, and was always professional. He was easy to talk to, was honest and straight forward about what I was facing, and managed to put me at ease as we waited for a decision. I think he was as excited to tell me that we'd received an approval as I was to hear it. I ended up with a higher payment than what I'd hoped to get, but that's just a temporary evil that I will be able to remedy as I repair my credit. When I went back to sign my paperwork with Cass Powers, he was just as helpful, kind, friendly and professional - and he was instrumental in getting the lowest possible interest rate he could for me. After signing my papers and paying my deposit, Devin handed me the keys, shook my boyfriend's hand, and gave me a big congratulatory hug! I left there driving my 2014 Sonata, feeling so empowered and excited by having the chance for a fresh start!!! I'M BACK!!! :) Thank you to Devin and Cass for helping to make that happen! You will definitely be seeing us again! To the Ricart Family Owners - Do yourself a favor... do whatever you have to do to make sure these two don't get away!

smurf777

Nov 8, 2016

shawn and kent made this happen and we are very greatful.Will send more business your way and will be back if we need a car

Jackie4283

Nov 7, 2016

This is the first car I've financed and bought on my own so I was terrified to even start the process. Gina made the buying process painless! She communicated with me often before I even stepped foot in the dealership, she already had cars in mind for me and she was very knowledgeable about cars in general. I'm thrilled with my buying experience and love my new car! I have to commend Cass in financing as well. He took the time to get me the best possible rates and I am so appreciative for that!

Sab5565

Nov 6, 2016

Second time buying a car from Ricart. Courtney made the experience fun and enjoyable. I already knew what I wanted but she still took the time to explain features and how they would benefit me. I definitely will return!

Pammie01

Nov 6, 2016

On Nov. 4th 2016 I went with my fiance to buy a new car. We were told a price range and stayed within that. After getting there Ben our sales person asked what we were looking at and we told him. His words ( that is absolutely doable ) .so we sit down start the paper work . They bring keys for test drive . At this point all is great. Asked us if there were any others we wanted to look into. We told him to other cars and went on test drive. Loved the car we drove . Us now sold on this car. Came back and Ben has another car for us to test drive is we do. Came back from 2nd trip. Talking to Ben . We love the first car. Ben still selling us on first car. Go inside to finish paper work Ben gives us the info on first car to call our insurance company. That's when something happen. Ben comes back starts pushing the second car we drove.??? There was a few issues so we end up having to come back the next morning. Still for some reason pushing the second car. We say we want to buy the first car. Next morning get a call from Ben . Tells us we need 3x the down payment to get the first car.??? What??? Did I mention that the 2nd car while in our price range was more that the first. Now he is going to make a deal take less downpayment for 2nd car which is more expensive. Even worth more on value and resale. I know this sounds great but we didn't want that car . Told them we would have to think about it. Called to talk to a supervisor because it just felt like something was wrong. Supervisor tells us the same thing as Ben. A few hours later the car we wanted was removed from there web sight . Wow. I feel that either someone else wanted same car and was offering more down or they were just trying to push a car on us we didn't truly want. If someone else wanted the car they should have just said that. Don't feel the situation was handled properly. Who wants to settle for what they don't want anyway. Hope who ever has the car takes care of it. Was a nice one.

Nicholas Napolitano

Nov 5, 2016

Gina is awesome. I went to Ricart used car factory too look at a 2013 f150 and she was incredibly knowledgeable, and a very pleasant dealer to work with. Any question I asked she was able to answer accurately, without seeming like she was trying to sell me on any specific truck. The price of the truck I was looking at was already marked down significantly (the bank was willing to finance for 5k more than I bought it for, and kbb value was 3k more) , so she wasn't able to get me a better deal, but I didn't want to lose the truck (it's happened twice now) so I didn't play hardball either. Gina did not try to up sell me anything, or make me feel pressured into buying this truck, like other dealers will. She also gave me plenty of time to look up similar trucks on cars.com, truecar, etc to make sure I was getting a good price, instead of trying to hound me into buying that truck. She is an incredible asset to to Ricart with what today's buyers are expecting, and I am glad to have her as my dealer, and when I go to purchase my next vehicle I will definitely be reaching out to her, no matter where she works. Overall, I give Gina 5/5 stars all around, if you are looking for a used car or truck, she is who you want to talk to.

Thomas Wilson

Nov 4, 2016

On Thursday October 27th my wife and I went to Ricart looking for a deal on a used car. I phoned in advance to speak to Rick Johnson. I told him we were coming in around 3 and what we were looking for. Upon arrival, he took us to multiples of vehicles that he had staged based on what we were looking for. In the end we ended up with a 2013 Buick Enclave. Could not be happier. The only thing I can warn you on is be prepared to make a decision on 3 levels of maintenance programs. Make sure to look at the total cost of program so when you look at final bill, you do not have sticker shock. I want to thank Rick for great service. My wife needs a new car and because of our experience, we will go to Ricart first, which says a lot because I am a Chevy man.

Trucker247

Nov 2, 2016

Brad was very knowledgeable and patient but not pushy. All the staff was very friendly. I feel purchasing an extended warranty was kinda pushed on me without it being explained well but overall a good car buying experience.

Pam

Nov 2, 2016

Caprice and all the other people I dealt with where wonderful. Caprice is an excellent sales person. She is very sweet and patient. The only things that was not great is the length of time it took to get everything taken care of. I was there for hours and hours. Way too long. And the other thing was the car was not clean. Windows were so dirty I had trouble seeing when I passed a car on the way home. And it had dog hair and ashes in it. Other than that I am happy

Twin#2

Nov 1, 2016

We had Rick as a sales representative and he was amazing! Never been at this car lot and Rick was honest and very helpful with helping my husband and I with selecting a vehicle. The car lot was alot due to how big it was and all the vehicles but the experience was amazing and it did not take too long for the process. I would definitely recommend Ricart to my family and friends.

Wenjim69

Oct 31, 2016

Shopping in the rain...no one came out do I went in asked about best deal on a jeep they had started to explain about another jeep I was looking at the guy cut me off and said I guess you better go to zanesville then! Lol no problem

Elantra1

Oct 31, 2016

I appreciate Mr. Rick Johnson for all of his help on the purchase of my new car. I will recommend Ricart to family and friends!

Kayla Dildine

Oct 30, 2016

I came in to get a Toyota Prius C. I knew I'd love the car but the test drive really proved it. I was in and out and it was easy to get what I needed.

Tiffany

Oct 30, 2016

I was so overwhelmed at the thought of having to replace my favorite car of the last 12 years. I came with a list after looking online with cars in my price range and Lorenzo was so patient with me. After narrowing it down to two options he waited while I weighed the options and even left for lunch because I couldn't make up my mind. I have heard nothing but awful stories of car shopping disasters but this experience was wonderful. Thanks Lorenzo!

Bonnie

Oct 29, 2016

My husband spoke with Courtney on the phone several times before our visit so she had a good idea what we were looking for. When we went in to the showroom she was cordial and knowledgeable, never pushy. We arrived without an appointment and she was working with other customers that had arrived earlier than their scheduled appointment. However, she never appeared flustered at any time. She was a true professional and it was evident she enjoys her job.

buckeye96

Oct 29, 2016

I just purchased my first car and overall it was an excellent experience. The team knows what they are doing, although the process took longer than I feel was necessary due to the intense credit questions and some mess ups on paperwork.

Thebakersincbus

Oct 28, 2016

Overall my Ricart experience was positive - Courtney our sales rep was great and it was refreshing to work with a woman. Just be aware, this is no different from any other used car experience in that you need to come prepared. Have documentation to prove your trade's worth, check the value of the new car and what they're actually selling for, ask to see the carfax, etc. Be prepared to negotiate in a friendly manner and not accept the first number thrown your way, especially regarding your trade. As long as you are armed with your own info they will realize you are serious and the deal should go smoothly. The only reason I took off 1 star is because there were SOOO many inquiries on my credit when I was trying to limit this, and I wasn't always made aware (by the manager) that they'd be running credit so many times with so many different banks.

J Tubbs

Oct 26, 2016

Courtney Scholl went above and beyond for me to find the perfect vehicle with all the options I was looking for, and more. I am very happy with my Hyundai Santa Fe!!!

Ram

Oct 25, 2016

Experience dealing with Brian for purchase of my Nissan Altima was pleasant. He is exceptional sales person with great integrity! Brian appear as honest and someone you can fully trust on.

TJD

Oct 24, 2016

These two treated my wife and I with great respect and Not pushy about anything. This was a great experience for once and we appreciate the time you both spent with us. Thanks again Brian and Chris we love the truck.

Kendra Weller

Oct 24, 2016

Ryon Wood I highly recommend him, he is so helpful, caring, and represents Ricart so proudly. Thank you for all your time & helpful advice. I will gladly send my friends & family to Ricart to see you.

Elizabeth A Leiendecker

Oct 24, 2016

First time customers, but will definitely be back. Shawn was a very personable and friendly person, very pleasant to deal with. Great experience, everyone was very nice and helpful. Would recommend this dealership to anyone looking to purchase a used vehicle.

Padhumai Rathinavel

Oct 24, 2016

Andrew Harrison was very helpful throughout the process of buying the car of my interest.He was very friendly and pleasant to talk with about any questions I had about the mini cooper .Thank you for all the help right from advice about ways to get to Ricart from Cincinnati and helping out with getting the insurance.I would highly recommend Andrew to anyone who is looking to purchase a car from Ricart .

Brandy R

Oct 23, 2016

I went to Ricart having no idea what I was really looking for. Shawn (Cottrill) was immediately so helpful, he walked all over the dealership with me, asking lots of questions and helping me narrow down what I was looking for. We looked at different body styles, options, colors, etc...he never once seemed annoyed that I was taking up so much of his time or asking so many questions. He was very knowledgeable and super nice throughout the whole process. I never felt like he was being pushy ever, only like he wanted me to find the perfect car for my family & I. After finding my prefect vehicle, he was still so helpful throughout all the paperwork, etc...he made the whole experience very easy & smooth. I will recommend him to anyone looking for a vehicle & definitely go back to him when I need another. Thanks Shawn!

W.Carnes

Oct 22, 2016

I recently had a total loss of my Chevy Silverado I absolutely hate to shop for vehicles, So on a cold rainy day I did my research online and off to the car lots found a great looking truck at RICART stopped to look at it Brian Kimball, walked out in the cold rain and took time to explain the details of Ricart and the truck and stopped every few minutes to ask me if I had any questions WITHOUT Any pressure set me up for a test drive made me feel like a valuable customer even though we just met short time, later Brian and the Ricart team made me what I feel what was a great deal fast courteous and service most importantly (NO HIGH PRESSURE). This will make me a returning customer. I recommend Brian Kimball and the Ricart team to anyone looking for a vehicle.

rj7bel

Oct 21, 2016

First of all, Shawn Cottrill made our experience friendly and easy, would like to thank him. Also would like to thank Drew our finance man, he made us both feel comfortable and making the process flow very fast. This was the best experience we ever had at Ricart's.

Jennifer and Ryan Ault

Oct 21, 2016

I absolutely hate car shopping, but when Gina called me we hit it off and I felt much better about things. Gina is very efficient, detail-oriented, and personable. There was absolutely no sales pressure. She went above and beyond to prepare for our visit, completing most of the leg work before we came, and did not disappoint with the excellent truck she had ready for us. I would recommend Gina to anyone looking for a good car buying experience. Thank you so much Gina!

Robyninthe614

Oct 21, 2016

Mark Geiger was great to work with! The whole experience was nice and went smooth! I didn't feel like we were given the runaround and I appreciate that! We will be back to purchase a 3rd car from you in about 4yrs!

jt170807

Oct 19, 2016

Well to say Gina went above and beyond is quite an understatement! I chose to finance through my bank thinking it would get me a better rate and just be more helpful in general..... I was wrong. It cluttered everything up and while my banker is a nice guy, literally everything went wrong. Gina helped me through the process and well honestly saved me quite a lot of hassle... At her own expense (sorry Gina). I got a great deal on a great truck and I recommend her to everyone I meet! Honestly folks I really can't tell you how awesome she was unless we had a few drinks and long weekend to tell the tales about how much she put up with and I am truly happy with how I was treated. Take it from a guy who is hard to please and rarely if ever takes the time to do reviews. Need a truck or new car? Go talk to Gina!

thinblueline59

Oct 17, 2016

Shopping for not only a great deal but a great deal on the vehicle you want has always been a hassle, until I was back home in Ohio and shopped at Ricarts. It was an amazing experience unlike any I had experienced! Everyone was very curtious and friendly. My sales person, Gina McDougal was awesome! I found the best prices on trucks then any auto website within 200 miles of my residence! And let's not even get starting with some dealer wedsites and sales folks! Anyway, Gina gave me a call and we arranged a time to meet. The call was cheerful but professional. She is very experienced and knew what questions to ask for what I wanted. In saying that! My old mentality of another brutal car shopping with not having what I want but saying they did just to get me on the lot was in the back of my head. When I arrived (with my wife and 4 children) the immediately went to the outside play area (amazing idea! Thank you). Gina meet me with a list 5 vehicles which matched what I wanted! That's right! 5! And I could see all of them! After looking at a couple I picked the one I wanted! After that I bought my truck and headed down the road, it was great! What left a very lasting impression is that even tho the dealership was packed on a beautiful Saturday Afternoon Gina still made herself available with customer care when really her job was finished? I was waiting on paperwork to be finished but she made made time for more customer care when others wouldn't. She is awesome I recommend her to everyone looking for a vehicle! Thanks Gina! You will have my business for as long as you are selling vehicles!

Super Salesperson

Oct 13, 2016

I was looking for a specific used car and Ricart had that particular vehicle. Mark Geiger was the salesperson who helped me. He was professional, personable and knowledgable about the car without any rude high pressure sales. He ensured I knew everything I needed to know about the vehicle and the company.

Shawn Chafin

Oct 10, 2016

Came on an busy after noon,saleman was great,hustling to get me a test drive in all the trucks I wanted to drive.most important to me is that he never tried to sell me a truck that I didn't like,came away with a awesome tuck loving every minute of driving this sweet truck!

bwilson305

Oct 10, 2016

Went looking for a truck on a Tuesday, come Friday I was already driving my new one. They were always available and stayed after close for another hour to work with me on financing. Greatly appreciated their time and efforts.

Aliseag

Oct 10, 2016

I was extremely frustrated when I drove on the lot. Was tired of shopping for a new car. Decided at the last minute to give this dealership a try. My salesman Fernando Soler was kind, knowledgeable, and very receptive to my needs. I knew what I wanted and he delivered. I love my new vehicle and I love the attention I was given.

Richard D. Cherry

Oct 8, 2016

Gina was very excellent to work with and took the time to show me different vehicles and gave me some valuable input when I asked.

Johnna Higgins

Oct 8, 2016

My car was totaled Friday at 5 pm by the insurance company and I needed a quick replacement. Brian Kimball was my sales person. He went through my needs and then wants, then he showed me a selection of cars, was patient while I drove three of his suggestions, then lined them up because I liked all three and went through all the differences between my choices. There was never any pressure and he answered all my questions. I choose one and he walked me through the rest of the process. I drove off with my car after all the paperwork was done and love it.

Happy Customer

Oct 7, 2016

I love Ricart !!! The customer service is wonderful and amazing. The process was easy and I really love my new car! Very Happy and Satisfied.

officer

Oct 7, 2016

I recently helped my daughter purchase her first vehicle, 2013 Terrain at Ricart Used Cars and had a great experience dealing with Gina. It is rare to find a sales staff who helps you purchase a vehicle instead of selling you one. Gina was patient and never pressured my daughter into any hasty decisions and made this purchase a positive experience for my daughter. Thanks Gina.

Jlear1

Oct 7, 2016

I had a wonderful experience at ricart. The employees that I spoke with were extremely polite and helpful. Fair pricing and a great selection of used vehicles. I have absolutely no complaints and would recommend ricart to anyone.

Tiffany1617

Oct 6, 2016

We received excellent service and a good deal on our new car. I would definitely recommend Ricart to anyone who is looking for a new car at a cheap price

carolyn1

Oct 6, 2016

I had a good experience. people were very friendly. Dustin Warthman was very friendly and knowledgeable about the cars. I would recommend this dealership to anyone who is looking for a car.

Skenney

Oct 6, 2016

As soon as we arrived, we were greeted by several employees and welcomed into the showroom. We did not have an appointment, but was quickly assigned to Courtney Scholl. Courtney sat us down for a quick visit and in no time we were off to find us the SUV we needed. She was very knowledgeable of the vehicles. She knew what we were wanting and didn't try to push or persuade us otherwise. We will definitely return for our next purchase! Thanks for the great experience!

Katie77

Oct 6, 2016

I had the sales lady, Gina McDougal. She never pushed anything on me that I wasn't interested in. She went out of her way to check up on me after I bought my new car. After my first car didn't work out with prices, she continued to look to find an SUV for me and never once got frustrated when I was being particular with what I wanted in a vehicle. She was very knowledgful of all makes and models and was able to answer all my questions. I ended up very satisfied with my SUV and couldn't be happier with the whole experience!!

bops&mops

Oct 5, 2016

Devin Michalak took pity on us because we did't have an appointment.(in 40 years of car buying I never had an appointment) He showed us the cars I had researched on-line, and was very knowledgeable about all of them. I'm kind of a smart mouth, and I will let things fly without much thought. Devin usually had a comeback that showed his sense of humor matched ours.When it got down to the real business aspect of the deal, Devin was strictly professional and willing to work with us. We told him we felt we deserved a better deal than the first one he brought us, so he went back and got us one.I would recommend Ricart Used Car Factory to anyone, and Devin to everyone I hear wants to buy a used vehicle.Gary & Marlene Cline

SoreAboutSorento

Oct 4, 2016

Went to see a used Kia Sorento. The one I was shown did not suit my needs. Was told there were no others in my price range, but saw another posted that night on Autotrader. Made a second trip. Liked it. Agreed to purchase. Upon delivery, cargo cover and coin tray in console was missing. Salesperson said she'd look into it. Airbag light was on. Returned to dealership. Two open recalls on vehicle; that was a surprise since I was told 3 days earlier there were none. Service sept addressed airbag and recalls but did not locate cargo cover. Dealership claimed it was damaged, but it was. Fine when I checked it out on the test drive. Dealership refused to replace it, despite it being present in my test drive. Parts of interior door pillars and dashboard were very dirty after detailing. Generally pleased with salesperson, unhappy with detail dept and how company mishandled the missing parts. Unpleasant experience overall

snowiteduv

Oct 3, 2016

Ryan Six tried to give me higher interest loan, so I left and the next day when I went back with my own lower interest loan. Then Andrew Elford somehow beat my lower interest rate. Roy Duffey lied saying they were going to go lower the previous day. Why did they let me leave and go search for my own then.....Roy Duffey promised me a book to go with my vehicle said he could take it from another used van. Well then he said all of them were gone and he would send me one in mail, I called him a few times, he said he would send me one when he got one and I never did receive one. Lies, lies, lies. Also said they would wash and detail my van before I left the lot with it, they did not. I should have taken it back for them to do, but I just wanted out of there. Also he promised one other small item that he would take off another used vehicle there and that did not happen either. Stupidly when I signed the loan papers I also signed a paper that I received everything I was promised. I guess I should have checked the vehicle before I signed to make sure everything was there. Bad customer service, lol, and I trusted a salesman and a loan officer......................I also notice that the only reason he gave me a card to do a review was because I told him I would give him a good review. And I thought I was going to until the lies started. Now I wonder if this review will show up online......

Libby Mescher- Robb

Oct 3, 2016

I cannot say enough good things about my experience today. I came in for an initial "look-see". I never felt pressured or uncomfortable. Brad was personable, informative, and respectable. I've been other places where I have received xxxxxx remarks for wanting to purchase a truck, and Brad was the exact opposite! He was as excited about my future truck purchase as I am! I will be back to buy a truck from Brad without a doubt.Much thanks,Elizabeth (Libby) Mescher-Robb

mattclark64

Oct 2, 2016

The overall process took a few hours, but I wanted to make sure I got the car I wanted. I was show several makes and models, I felt like I was taken care of and got the best deal.

GingerFuschia

Oct 1, 2016

Dustin Warthman was the best. From the initial contact phone call to the signing on the dotted line. I already knew what I wanted and that's what I got. No pressure. He knew everything about the truck I selected and walked me through the features without hesitation. Roy Duffey went over and beyond in his suit to help me move my stuff from my old truck to the new one in the pouring rain. The experience I had will definitely bring me back again. Everyone in the building that passed by spoke or smiled. The energy of both Dustin and Roy and the environment is so strong and positive. It all helped to make the buying process an adventure instead of a nervous disaster!

Eric Jester

Oct 1, 2016

I was not attacked as soon as I walked on to the lot. The truck was missing a few things that all Vehicles come with.(spare tire, jack, owners manual). The sales rep got me a spare and Jack and is working on getting a owners manual and to see if there is a second key to the truck. But on the other side I was not told what I was getting on my trade in. I was disappointed at the amount. I thought it was worth more if the research I did and did not get the price for the new truck I thought I was getting. I would recommend that when they do the inspection on trade ins before they are put on the sales floor. That they inspect everything on the vehicle. Like the trailer plug/wire harness, to make sure that everything is working. I now have to take my new to me truck in for service to get the trailer plug/wire harness looked at.

Karen G.

Sep 30, 2016

I recently filed bankruptcy, which left me feeling very embarrassed and humiliated; and I needed to replace my car. I received a letter from Rick Johnson letting me know that even though I had a bankruptcy, they have lenders that make it possible for people like me to get a car and start rebuilding good credit again. I set up an appointment with Rick, and I have to say, he made me feel very comfortable and told me I should not feel embarrassed or ashamed. The whole experience was awesome and uplifting. The day of my appointment was a very rainy day; but Rick went out into the car lot several times, looking for just the right car for me. Even though he was getting wet, he was very pleasant and helpful throughout the entire process. I want to thank Rick for his kindness, his patience and understanding; and especially for my 2012 Nissan Sentra that I drove home that day! I absolutely love it!!! Thank you Rick, and thank you Ricart for helping people get back on their feet when life throws them a few curve balls! Karen

dhowardj1125

Sep 30, 2016

Gina was an outstanding sales woman. She knows cars, but most importantly knows customers. She did an outstanding job making sure I was comfortable with the purchuse I made and got me all the information I needed. She definitely will get a recommendation from me!!

recovery,dave123

Sep 30, 2016

Our son found several Ford F-150 pickup trucks for us to review online. The one most suited for us was listed at Ricart Used Car Factory. Our son made an appointment with Shawn C. and we traveled two hours to take a look at it. Shawn was very patient with us. The truck had everything we needed but was perhaps a bit more money than we had wanted to spend. After test driving the F-150 we walked the lot checking out other colors, other features, price tags, etc and Shawn never made us feel rushed. We decided to spend the money and the rest is history! The truck had a 4 inch crack in the windhield and Shawn said they would replace it. No hassle, no problems. We were very impressed with Shawn. He was patient, professional, helpful and considerate. We are very satisfied with our purchase and our experience at Ricart!

Stacey

Sep 29, 2016

Great place to buy , I have never seen so much to choose from. Very nice people friendly fast I will shop there again100% Jordan Rice was great sales guy

steveferg

Sep 28, 2016

I've "bought" four used cars at Ricart. My daughter's, my son's (I really did buy those), my niece and now my nephew (they bought their own cars but I helped, directed and went along for the ride; their parents live in NJ). It really is an outstanding organization. Very friendly and knowledgeable sales people. Great support and back office staff. They have the used car buying process down to a science. No hassle, fair prices, large selection, no pressure and no games. I would go back again in a heartbeat and would certainly recommend to a friend. Our normal sales guy is Johnnie Pugh (sounds like pew) but he was out of the country when we went in this last time. Roy Duffey was kind enough to assist and took us through the process. Drove out with a 2015 Elantra. Got a great deal! Nephew is very happy.

daveamy

Sep 26, 2016

Purchased used truck, every issue was that was talked about during the purchase was resolved quickly and professionally. No high pressure sales, once I did the homework on used car interest rates and as is purchasing. I was good to go. The service dept did a fantastic job, I drove around with them explaining the issues I seen and they addressed every single one. I drove almost 2 hours to see what Ricart had, I would do it again in a heartbeat.

Amann123

Sep 26, 2016

I'd Recommend Brian when buying a vehicle. Respectful, not pushy , and just and overall genuine guy. Thanks for hooking me up with the Ford!- Tony

DJH44

Sep 26, 2016

I purchased a vehicle from Ricart in October 2015. Brad Ricart did a great job of finding the vehicle I wanted and making the deal work for me. 11 months later, the car was wrecked when some other driver ran a red light and destroyed the car. Knowing I had to replace it quickly, Brad found me another vehicle and took care of processing the replacement car quickly and easily. I had some additional products placed into the car (replacing the cloth with leather) and Chris Wright made that process as painless as could be.I have purchased many cars from the Ricart group over the years and will certainly do so in the future.

Sarah

Sep 26, 2016

Andrew Harrison was great to work with. He had the car I requested up front and ready for a test drive when I got to Ricart. We test drive and bought...easy peezy! Only downside was that finance seemed offended when we didn't buy the extra warranty.

T&V, Lexington

Sep 25, 2016

Found the used 2015 Nissan Quest by chance while surfing CarGurus.com. Immediately emailed Ricart and Jerome Richards called me within 5 minutes. Told him we were coming to look at the van. He said he'd have it pulled up. Arrived at Ricart and the van was waiting. Mr. Richards is a soft-spoken gentleman who presented his best deal up front, no haggling! He was a pleasure to work with as was all of the Ricart staff we encountered. We will definately shop Ricart the next time we need a vehicle and we will also ask for Jerome Richards!

ggraven1

Sep 24, 2016

After having a horrible experience earlier in the day at Bob Caldwell, I decided to go give Ricart a try. This was my first time purchasing and financing a car from a dealership and I have to say it changed my perception on the experience completely. I planned on dealing with pushy and obnoxious used car salesman who wanted to bend me over (which is what I got at Bob Caldwell) but this couldn't be further from the truth at Ricart. We called ahead and spoke with Roy Duffey, a sales manager and told him the price range and specifications of what I was looking for, they had nearly 300 cars that met my criteria. We got there and he had 5 cars already picked out, I test drove 2 and left with 1. He understood that we didn't want to waste our time and haggle prices and all that nonsense. Super professional sales manager who worked with us from start to finish. Made me feel like an old friend. Overall a fantastic experience and would highly recommend working with Roy and Ricart.

mckennabaker

Sep 23, 2016

jonathan prater was very helpful and did a great job helping me purchase my first car! Everybody at ricart was very friendly and i love my car!

HH

Sep 21, 2016

Courtney immediately greeted my brother and me when we arrived at the dealership, and she patiently went on three test drives with me along the same route--in an Accord, a Dart, and a Focus.The route allowed me to compare handling, acceleration, and braking in diverse situations.The people who cleaned the interior of the car could have done a bit more to remove all of the ashes from a previous owner/driver who smoked.

Ed M.

Sep 20, 2016

Brandon Stinson worked with me and my wife to get us in the cars (yes two) that we liked and could afford. He was a pleasure to work with allowing us to find the cars we liked, not the ones they wanted to move. I have dealt with both New Car Sales and Used Car Sales at Ricart and have had a pleasant (as car buying can be) experience on both occasions. We're customers for life.

BartEngstrom

Sep 20, 2016

I showed up a little late my appointment with Brandon Byrd and Jeremy Kirk, but I was greeted warmly and professionally. Jeremy was very hospitable with allowing me to be picky and asking a bunch of questions. Both Brandon and Jeremy stayed after hours to help me purchase my truck. I also met with Chris Wright to help me add some things to my truck that I wanted at a very reasonable price and was very upfront with all the costs involved. Chris was extremely well-informed and knowledgeable on the products he presented. Brandon presented total numbers to me and explained everything thoroughly. I will definitely be recommending Ricart to others. Thank you for all the help.

Cruiser1

Sep 19, 2016

I went to Ricart Used Car Factory for my first ever car purchase. Being straight out of college and buying a car was intimidating. My salesmen Ryon was awesome, not to mention the great deals in the lot.

Luna2016

Sep 18, 2016

Salesman was very friendly and knowledgable about the models I was interested in. He did a good job explaining and going through the numbers and features of everything. The process was very smooth and quick. We were out the door with a new car after 4 hours.

Chris6878

Sep 18, 2016

Overall this was a great experience. The end of the process with the finance manager was to much of a fast talker and didn't spend the time on the details of the contract but overall a great experience. My salesperson Amber was just awesome!

BREEHAN KEHOE

Sep 18, 2016

Gina was able to get us the car we wanted in a honest, straightforward way. It was like working with a life long friend! Would recommend anyone to go see Gina!

Iammsam

Sep 18, 2016

I traveled from Cincinnati to buy my new car. Brian Kimball was wonderful. No nonsense, price was true to advertisement. He was super personable and great to work with.

The Butlers from Findlay, OH

Sep 18, 2016

Our salesman, Jared Ward was professional and personal. Jared is a veteran and at 22 years old, from a maturity stand point, is head and shoulders above, a large portion of his age group. He has a solid foundation of car knowledge and will help you understand the value of your car. Steve Holsinger, great personality - well done. Thanks for keeping us company and sharing that cool story of the now, 92 year old, World War II, American hero. Jeff, our "finance guy" thanks for taking the time to share with us the value of the extended warranty. I sincerely hope it did blow your mind when I wanted all the warranty money could buy. So, with 10,024 miles, I got a 2016 Kia Sedona; and not only was I able to resurrect the depreciation value from the dead. I did so by proverbially sleighing the elusive mystical dragon with the name, Peace of Mind, by unleashing that depreciation value, lost to some one else, towards buying 120,000 miles and 10 years of virtually, worry free car repairs.In the end, Jared, Steve, and Jeff assisted me in buying a Certified, USED, brand new 2016 Kia Sedona with 10024 miles with 120,000 miles and 10 years of warranty. If anyone wants to sit down and do the math - feel free, but the Ohio State Buckeyes, Ricart, Jared, Steve, Jeff, and my family, all won this past Saturday (9/17/2016). Great experience with this Ricart team, well done. I believe God blessed us all.

Mamamell

Sep 17, 2016

After getting a car from this place and paying for less than 2yrs I started having trouble with the car. I was told the head gaskets were warped and the water pump was bad. Over $5000 in repairs and they are telling me the extended warranty I purchased won't cover head gaskets. I feel as if I was sold a bad car and no one is willing to help me with this. I am being nickled and dimed on these repairs every time I turn around. I am a single mother with 4 kids no way can I afford to put in over $5000 for repairs. Something must be done about them ripping people off!!!! I work for a very large company and am on all social media sites I will most definitely be spreading the word to stay away from this company!!

Cst161

Sep 17, 2016

I emailed Jeremy Kirk and Brandon Byrd that I was going to purchase the Santa Fe I had test drove the previous day and would be there late morning to do the paperwork. When they went to get the keys they discovered the car had gone to auction the previous evening. Jeremy called me with the bad news and suggested I come and test drive a similiar car. By the time I got the message, Brandon had already gotten permission from his GM to go get the car at the auction and bring it back for me to purchase! I arrived a few hours later and listened to my email for the first time having no idea what had transpired! Their efforts were over and above and greatly appreciated. Jeremy and Brandon will get our business when we buy our next car!

B25payne

Sep 16, 2016

Everyone at the Ricart Dealership was very nice, friendly and professional... Rick Johnson was my salesman and he was absolutely awesome... Rick was very helpful, patient and he made sure he took his time he didn't rush the sale!! I got a great deal!!!

K. Clark

Sep 16, 2016

We were promptly greeted and quickly taken care of. Brandon listened to what we wanted and showed us some great cars. He's very knowledgeable and personable and set us up with a great car. We'd definitely come back next time we are looking for a car!

LeaseMann

Sep 16, 2016

I HATE and I mean HATE car shopping. so when our 2004 van with 186,000 miles finally needed to be traded in and a new van bought I was upset. we went to 6 different dealers and we were having no fun. when we arrived at Ricart we were greeted by Brad and he was silly, happy, and fun. he knew what we wanted and took time to find exactly what met our criteria. he wasn't pushy and instead shopped with us. I will DEFINITELY be back to see Brad when we need our next car.

Courtney

Sep 14, 2016

Shawn was awesome. He was able to locate the cars I found online and got me in exactly what I wanted the same day. I love my new Escape!

Gary arbusto

Sep 11, 2016

Courtney was great, made the trip fast and easy. Drove off the lot the same day. I love my new kia and so does my son

desireew

Sep 10, 2016

Rick Johnson and Steve Walker are just amazing!! The worked with my budget and I walked out with a absolute fabulous suv!!!! I'm amazed at how well they can help you knowing ur max budget!!! Amazing dealer!!!!

Cln7000

Sep 10, 2016

Not only were the sales people friendly but the whole staff was, they provided excellent customer service. From beginning to end, each individual who worked with me, used the best of there abilities to help me look and purchase the vehicle I had in mind. Thank you Courtney Scholl, Thomas Rodney, and Cass Powers for working with me! Also a special thanks to Cass Powers for going through all the paperwork with me very thoroughly because even though my parents have bought many cars and know how all this works, you went over everything thing with me and I appreciate that.

Freedom1987

Sep 7, 2016

Had a great experience at first, but when we talked about numbers. We where just to far away to come to a closing of a deal. We chose to walk away, as we did, we heard one associate say to the other. 'WHAT THE xxxx'...WILL NEVER GO BACK TO THIS DEALERSHIP FOR THIS REASON...we was looking at a F250 that only had 21,000 miles...but they can keep it if they consider that kind of language as "GREAT CUSTOMER SERVICE"...

M6507

Sep 6, 2016

I would recommend Brandon to any of my family and friends. He is very fair and honest and is not a high pressure salesman. He will be very successful in his employment. The fact

Dem3030

Sep 5, 2016

We had excellent service from Jared Ward who did not hover over us but new when to make himself available for questions. The whole process at Ricarts was friendly and smooth. So many vehicles to choose from and patient sales men who were very professional. Well worth the trip!

Ggerundo

Sep 5, 2016

Very easy to work with, friendly, and willing to answer questions. Love my new car, and very happy with my shopping experience after driving up from cincinnati to find the right caf

Car Buyers

Sep 5, 2016

We had a great experience working with Brad. He greeted us as soon as we pulled up and made the entire experience enjoyable for us!

Jeff Paynter

Sep 4, 2016

I looked at car online and showed up to dealer they had the car waiting for me. Very nice pressure free salesman. Paperwork was hassle free and very fast. Very very nice dealership inside as well.

Rebelnerd

Sep 4, 2016

Car was totaled in an accident. Went 20 days without a vehicle, renting cars, getting rides, going from one dealer to another and no one could make anything work for my wife and I.Finally, after avoiding them due to others reviews, gave in and went to Ricart's auto mall.Spent more than half my day in there, but left with a car that was nicer than the one we went in to get.They definitely make the best of what you have to offer and gave me great options as far as vehicles to pick from.Everyone was great, slow process, but I left feeling grateful and happy with my purchase! And Rachel was very attentive, not pushy, and got the job done.

jakewood83

Sep 3, 2016

My wife and I stopped in to look at a dodge journey they had for sale. We told the salesmen the numbers had to be right on our trade in or we couldn't buy, we needed the equity of our trade to use as a down payment. After about 2 hours of being there with our 2 yr old son there with us, and after pulling our credit they came back with a very low trade in offer. Offered us $800 below what we owed and about $1500 below what the car is worth. We got up and thanked the salesman for his time, but his offer was ridiculous. He didn't even make an attempt to keep us there or work with us at all. Just wanted to give us a bs excuse on the trade in offer. My advise if your interested in a vehicle there and have a trade, get a trade in appraisal 1st before you even look at another vehicle. That way when they low ball you on your trade, your only out a few mins of your time. Salesman was nice and not very pushy, vehicle was dirty and needed a good detailing.

Matt Kemmerling

Aug 31, 2016

Ricart has great cars and they are very friendly. Roy Duffey was our Sales Consultant and he did a great job helping us through the process! Couldn't have asked for more from him. It ended up getting a little busy so toward the end of our buying process and it began to drag out and we just wanted to get home. However Roy remained positive and was hustling to move it along as fast as possible.

A Guy and His Truck, LLC

Aug 31, 2016

My last experience with Ricart Ford was about 20 years ago. I was determined to never purchase another car from them. However, my husband and I went there last night, against my better judgment, and was very happy with the experience. Brian Kimball was very nice and helpful. He also was understanding of our situation. We had no money to put down but had a trade-in. He worked well with us, explained our options and was actually able to get us in the used car my husband wanted. Chris Wright was very informative of the rewards club benefits, as well as, our options with Pro-Tec and Bullet Liner. We chose to purchase the Pro-Tec and are planning to purchase the Bullet Liner at a later date. Ken Dickenson was extremely thorough with our paperwork and explained the additional warranty we purchased (we purchased an "As Is" vehicle). We felt comforted that we would have a warranty for the next 48 months. It was getting very late by the time we left (almost 10:30pm). No one acted as if we were keeping them. They never rushed us or made us feel like we had them there late. A matter of fact, we apologized for the time and each one of them, said "no worries, I'll be here for a while anyway". We left Ricart Ford with a much better opinion of them than the one I had for the past 20 years.

TiffanyBerry1023

Aug 31, 2016

We had a great experience at Ricart. Sam and Courtney showed us around the lot even though it was so hot out, we didn't even make it half way through the lot before deciding on two cars. Test drove both and picked the favorite. We went to Ricart with a budget and Thomas was able to get us a great car within our budget.

jeanieq1014

Aug 30, 2016

We were blessed to be greeted by Brad Ricart. We arrived early in the morning as the dealership was opening. Brad was very knowledgable, and friendly. His interest in our needs for a vehicle and our life was another plus. He was helpful in all aspects all the way to the point where we drove off the lot with our new vehicle. Thanks Brad, for making the experience more pleasant than we expected.

MJG2016

Aug 30, 2016

Came to get a vehicle to fit my budget and Rick Johnson and another sales department employee were very helpful with that and stayed late to get it all finalized.

tdipaolo

Aug 29, 2016

So after being pursued I called to get another car from Ricart. Went today only to find out the car they sold me 2 years ago had been in an accident in the past and would only give 1500 towards trade. When I bought the car I was told it was a clean Carfax!!!!! So they sold me a car under fraudulent terms AND then would only give me a low amount?! I was told by salesman that the accident hadn't been reported yet. Nice try!! Accident was 2010 and bought the vehicle in 2014!!! NEVER USE RICART!! Call to my attorney is next!!

Michele67

Aug 28, 2016

I have to admit I was dreading going to a dealership to look for a "new" used call. After reviewing their online inventory, I found a car that met my needs as well as my budget. My salesperson was Andrew Harrison and he made the experience a pretty amazing one!

nick

Aug 28, 2016

great selection of cars and we had great service with our salesman Jeff kuhlman. I was in the market for a used gmc terrain and they had the best selection around.

NATASHA Staton

Aug 26, 2016

Awesome dealership,great bdc room..awesome customer service. Thanks so much you guys are doing the right thing awesome dealership,subway was great too thanks

Eddie Spence

Aug 25, 2016

I recently purchased a 2011 f250 and i was very pleased with my experience it was great. The salesman rick johnson was great hes showed me a larg selection of used vehicles within my price range. There was many trucks which i liked however when we seen the f250 the search was over. It was everything i wanted and needed four doors, four wheel drive ,hauling package its an awsome work truck for my buisness and plenty of room for the family.

John L West

Aug 24, 2016

We needed a car and fast! Rick was extremely understanding with our situation and worked with us to get us the car we needed at the right price to fit our budget. Thank you so much for the entire staff to help us go home with a great car the same day we came in to look.

Michael Howell

Aug 24, 2016

My salesman at the used car factory was great. He was very helpful with everything I needed. They had a good selection of vehicles to choose from. The inside of the used car factory was very nice too.

mistymae

Aug 22, 2016

I found the SUV online and called in and Spoke with Brandon! He was very knowledgeable about the vehicle and very helpful and patient! I was supposed to be there around 12:30 and was running late because I have 2 small children and live about an hour away but he was very understanding and patient and not pushy at all!! Test drive went amazing and now I have a wonderful vehicle all thanks to the help of Brandon! I will definitely recommend him and tell everyone about my positive experience!

Eckenrode5

Aug 21, 2016

Best experience buying a car ever, hands down, in 35 years. We will actually miss talking to Roy, he was that nice and personable. Roy has class like no other and goes above and beyond to make the customer feel and BE his number one priority. He treats you more like a long time friend than just a number in his sales agenda. We had done our homework on the vehicle we wanted going there and had checked some other places and even tried to deal on another car almost exactly the same except color and miles. The one at Ricart was 10k less in miles and white pearl instead of black but basically same features. Roy at Ricart beat the other dealership by $3,300 without batting an eye. How ? Because the volume is enormous and able to bring in the cars for much less than others. Roy keeps his word and represents his product fairly and ethically. I was a little stunded how attentive everyone was there at Ricart quite frankly and had no real expectations going out there to begin with. We knew up front that on the particular car we wanted there were a few things that needed attention through their service department and those guys were top notch as well just like Roy said they wild be. Roy ensured that the process over there would go smoothly as well and he was right. They were fantastic! So this was all a welcomed surprise. We will be dealing with Ricart first from here on out and more specifically Roy Duffey will always be our car guy until he is out of this business. Anyone we know will be sent directly to him as well. Ricart made us happy on all fronts and Roy Duffey deserves most off the credit for representing the business sense and style that any company should be proud to have on board. I really wish I could say something more stand out than ever said for a car salesman because he is more stand out than any car sales man plain and simple. Keep up the great work Roy and see you again soon!

BuckeyeMan

Aug 21, 2016

I came in a few times to look for used cars. Mr. Kimball was very helpful and not pushy and made my car buying experience as relaxing as spending that much money can be. I'm very happy you with his service and I recommend him wholeheartedly.

Lynli

Aug 21, 2016

Brandon was very helpful and took the time to answer all of our questions. i would recommend Ricart. I am very happy with this experience.

rboley

Aug 20, 2016

My wife and I were in need of a larger / heaver work truck. We stopped by Ricart after visiting numerous other dealers. I wish we would have went here first. We were met by sales staff Lorenzo Gomez upon arrival, his courtesy and abilities to get us into the truck that fit our needs was admirable to say the least. Our transaction was fast and simple. Great place to go if you are looking to purchase a new ride. Thanks Ralph and Mendy Boley

SchultzFam

Aug 20, 2016

I came to Brad with hopes of trading in my car to free up space so my wife could upgrade her car. The plan was to downgrade my car and upgrade hers, win win. Unfortunately, I had negative equity in my previous vehicle and a small budget in which Brad could work to find a solution. Brad did just that working after we left to find something in budget. We were able to erase the equity and add 2 vehicles while staying near the budget we had set. Thanks for the hard work and extra time spent trying to get us on the road!

Cheridy Keller

Aug 19, 2016

Ricart was really terrific to work with (particularly Catrice). We had a tricky financial situation because I work as a free-lance musician and my income isn't "salary" steady, but they worked with us to make things come through financially. We were buying the car to surprise our 16 year old daughter with, and they helped us find the perfect car she would love, and we would feel good about.This is also not our first purchase from Ricart, and in general, we've found them to be well-stocked, knowledgeable, and ready to try to make the deal work.

Susa0504

Aug 18, 2016

I was very honest with Nathan, and let him know up front what I wanted to spend, and what type of vehicle I was looking for. Within my price range, he gave me some options, and then gave us time to just wander through the used cars and look around, which I appreciated. He didn't make me feel as though I had to 'hurry' through the process. Though the car I selected was a bit above my 'limit', they cut the price enough that it brought it within a manageable amount for me.

ConnieM

Aug 18, 2016

Ricart is great! Everyone is friendly and helpful in meeting your needs. They are professional and knowledgeable and don't make you feel pressured to buy a car.

Eagles

Aug 17, 2016

We were a little leery about shopping here due to previous experiences we have had, but we found several cars with low mileage and competitive prices so we made the 80+ mile trip to Ricart. We were very pleased with the professionalism provided by our sales associate Shawn Cottrill. The car we chose had a couple minor issues, such as door trim and brakes, that Shawn made sure was taken care of by the service department. Given this experience with Shawn, we will return to Ricart in the future.

timba

Aug 15, 2016

This was our second visit to Ricart in a little over a year. After purchasing a brand new Ford Explorer last year we visited to find a dependable used car. We did just that. Our salesman was great to deal with and the other staff worked to help us in every possible way.Thank you Ricart for another great experience

Gulf Vet

Aug 15, 2016

This is my second review, my first was very positive. This will be a true test to see if Dealer rater is a honest system since it will not be as positive. My first experience with Ricart was great when I was "buying". When my car left me stranded I called my sales associate Gina and I could not get a response. I had questions about the warranty that was highly recommended and how it worked. Again, no response. My car was towed to the dealer and sat there for three days without any response after numerous calls to Gina. Eric from service was great once he had the correct information (from me) even though I had emails confirming my car would be looked at immediately. I can't say much for the sales force. I guess once you get your commission check who cares what happens to the customer is the feeling I have. I had previously recommended Ricart, not sure that will happen again. We will see if this a true measure of the dealership if my comments make it to the public or only the positive ratings make it to the website. Either way, I will let my friends and family know my feelings about this companies business practices if Dealer rater won't.

Andrew John Fields

Aug 15, 2016

I walked in on a Sunday one hour from close I had a very specific request and a budget let me tell you what! Jonny C and the entire staff made sure I got everything and more! I walked in expecting to look at a few things and set up a date in the future to talk possibilities and numbers this was not the case. I was greeted at the door (didn't even open it) and was asked what I needed today. "We are 8 months pregnant and looking for a very specific truck and a bathroom lol". By the time my Fiance got out of the bathroom the perfect truck came rolling around and it was that perfect and right in my price range. I couldn't believe it! I was sad my two door pick up I've had for years and worked one was not going to cut it for my growing family and I felt he really understood that. I ended up with the best truck I never thought I could have and am so proud of owning it! I would also like to thank Cass P for not only hooking up the paperwork in a very efficient manner but entertaining us along the way. And I can't stop there. The wonderful ladies in the title office had me just going for days with kindness and banter! I really had a good time with this process it was easy and unexpectedly painless. I'm a proud owner of a great vehicle it makes the hard grind of life easier knowing I don't have to worry about getting to work and my family is safe. Thank you for the added sleep at night. The Ricart Brand is something I will praise to my family, friends, neighbors, and my future daughter. For that I will always be thankful!

Jenniw1004

Aug 13, 2016

My husband and I stopped by the dealership on a whim and were immediately greeted by Rachel! We told her we didn't have time to really do anything that day but wanted to get an idea. Long story short we found the car that fit ALL my wishes and came in on budget! Rachel was so nice and easy to talk too. My only feedback was I feel like the sales process took a long time. Start to finish we were there from 1 pm to 645pm. Maybe that's average but to me it seemed long!

bantaa

Aug 13, 2016

Rick Johnson and Michelle Hamilton made this the easiest and most pleasant experience I have ever had buying a car. I used to hate Ricart because I heard it had a pressure sales force but nope - I was not pressured and it is now my dealership for life!!!

srxx1121

Aug 12, 2016

I drove more than two hours to see an SUV they had. The car was just as promised although it hadn't been detailed. Dustin was as expected, told me upfront they did not haggle prices. Looked up my trade in told me it would be worth $3500, when he brought the number sheet he actually said that the appraiser could only give me $1500 for trade-in. That was offensive and I left. I was very disappointed in the offer and the lack of flexibility in pricing and offers.

Zacho

Aug 11, 2016

Def the best experience I've had buying a car. No pressure. worked at our pace. Spent hours helping and giving knowledge about certain vehicles. Couldn't have asked for a better person to help with such a big purchase! Brad Ricart is your GUY!

Victorcastellano

Aug 11, 2016

Thank you so much to Ricart Used Car Factory but specially to Lorenzo Gomez because I don't have a good credit report and he put his effort to get me a car.I was nervous thinking if I going to get the car or not.Now I have my car thanks to God and them.I LOVE MY CAR and definitely I would recommend Ricart Used Car Factory to everybody because Lorenzo Gomez is very friendly and helpful.

Mom of 2

Aug 10, 2016

We visited Ricart and Amber happened to be the sales person that helped approached us. She was very nice, no pressure applied, and understood when we left without a purchase. She took our information and details of what we were looking for and said she would let us know if anything came in. A week later after searching without success to find as great of a deal, we returned looked at the vehicle again that we originally saw (we were hesitant on the price), drove it, and decided to buy while it was still available! Roy was great at answering all of our questions and making sure we were comfortable with the price. No pressure salesman, which was much appreciated! He even kept our children company while we signed the paperwork!! A great guy that I will definitely send others to!!

Rob Kimball

Aug 9, 2016

Needed to buy a new car quick (teenage girl texting while driving took mine out) so I drove over 100 miles to see my baby brother, Brian Kimball. He was with another customer when I got there (who also happened to be from the Huntington, WV area) but he handled it like a pro. I also have to say Cory at the Cashier window was a big help and a pleasure to deal with. Hope I don't need another car any time soon, but will definitely look that way if I do and will spread the Ricart name in the Tri-State.

Plank

Aug 8, 2016

I believe that Steve and Rick worked hard to get me into the car that I wanted. They were friendly, helpful and not pushy. I had some credit challenges that they addressed successfully and I was able to purchase a better car than I thought I would be able to purchase.

UToledo2016

Aug 7, 2016

I went in as a first time buyer and the salesmen were informative and helpful. I test drove two cars, compared them side by side, and got them priced. All of my questions were answered and I would return to this dealership for any future purchases

Nick

Aug 7, 2016

We recently purchased a used truck, the salesman was Chris Mitchell couldn't have been any better, best "salesman" I have dealt with. He was very helpful and honest about our truck options, along with being courteous to my wife and I. Thanks Chris!!

MissDevonRose

Aug 7, 2016

Tim Park was a great help! Very thoughtful and courteous. I would definitely recommend him to my friends when they are in the market for a new vehicle. Steve Holsinger was also very helpful! Thanks for crunching numbers for us :-)

Mike

Aug 7, 2016

Thank you salesman, Brian Kimball, for your assistance in helping me find a quality used vehicle. Great business to deal with and made my family feel at home while we were there on a Sunday afternoon. Thanks Chris Wright for getting my new gooseneck installed in a timely manner.

pleasedwithourservice2016

Aug 6, 2016

We recently purchased a vehicle from Ricart and have to say the experience was very easy, even with our not so perfect financial situation. Colten was able to take our needs and found our perfect vehicle. Very professional and extremely pleased that he in no way put pressure on us to buy. Our experience with Colten was exceptional! Thank you Colten for all of you help and we plan to send more sales your way!

Damon Ervin

Aug 5, 2016

Just because they keep their word , and let u pick what u like ! Nothing others I have dealt with in the past... steve & Rick I can't thank u enough guys.. I very pleased with the car & u guys service,ill recommending you guys by name to go an see , thanks

tediouscerulean

Aug 3, 2016

I worked with Kyle. Would highly recommend Kyle and Ricart both. Kyle was not pressuring, took my needs, and found the cars the suit those needs. When I found one that was outside of the criteria, he made sure I was comfortable with it. Really took care of what I needed and made it about me instead of his sale. Will be recommending to my friends and will return when needed.

Ansand

Aug 3, 2016

We went in looking for a used car. Brad was so friendly and always kept a smile on my face even tho he knew I was nervous. He didn't try and xxxxxxxx me and was honest and worked for hours to get us what we wanted. He made our experience unforgettable in the best way! I highly recommend brad Ricart at Ricart used car factory!

Tiff

Aug 2, 2016

Kyle was on point with everything we needed the day we bought our first ford,we definitely will return. I would have never thought the car buying experience could be so fun thanks again.

Cicoman712

Aug 2, 2016

With a bankruptcy on my credit report I was not easily financeable; Brian Kimball and Steve Holsinger went out of their way to get me a great deal on a fantastic car!! I got more than I imagined possible and would reccomend Ricart to any one in the new or used auto search.

MelKendall57

Aug 1, 2016

Everybody at Ricart gave us a great deal on this car. He gave us fantastic features about the car and the people there were very nice and happy for us being their buyers. Thank you for giving us this wonderful Ford Escape.

mustang

Aug 1, 2016

Happy with salesman and sales process. Once I selected a vehicle to purchase, I was under a time constraint and Ricart was able to accommodate me.

unhappy one

Jul 31, 2016

I went to the dealership interested in purchasing a specific year of used vehicle to replace a vehicle whose lase was about to expire. First problem: the sales rep who was only on the job for 2 months attempted to steer me to a higher priced newer vehicle in spite of what I repeatedly told him...not within the budget.Sales Supervisor, Thomas Rodney then took over and much to my surprise the first thing he tried to do was get me to make the lease vehicle a part of a purchase. He claimed to be doing me a favor by proposing I pay a reduced sum of $ 1000 along with the vehicle to cover the lease end fee, final lease payment and replace 2 new tires he claimed were needed and that we would have to pay to the Lessor. Over 3 hours later I was able to escape and go home without buying a vehicle. I never heard from the sale rep nor Rodney after that. When the leased vehicle was turned in there was no extra charge for the tires and there was not another monthly payment due. I feel that this was a classic instance where the sales people a.) did not listen to the customer as to what he wanted; and b.) attempted to take significant financial advantage of the customer in a less than straightforward manner. I will never return to Ricart nor will I recommend the dealership to a anyone.

John

Jul 31, 2016

I purchased a vehicle from them. Later I was going to purchase another vehicle there, I found a couple online a liked so I called and called and called, NEVER no return calls from them, every time I would call I would have to talk to someone different and was suppose to get a call back.. They are all liar's and xxx xxxxx. They will NEVER get my service or my family and friends ever again... Just be careful and shop around.

emilyshepherd16

Jul 31, 2016

Devin gave the BEST customer service I have ever received at Ricart! Test drove some cars and had a blast. He made my first car buying experience the best. The most I loved about the experience was how nice Stephon (if I spelled it right sorry if I didn't lol) worked with me to get a price I want and a payment I can afford! The used part of Ricart is the best luck I've had and best customer service at Ricart hands down. If you plan on buying a car check out the USED part first and I highly recommend you to ask for Devin. Thanks guys for helping me get the car I want and BIG thanks Devin for making my experience so fun and comfortable you're the bomb.com

Cstate15

Jul 31, 2016

I recently just started looking for a new vehicle to me whether it's used or new but I decided to come to Ricart out of the blue as I was online shopping for cars. I just wanted to check things out and see what they had to offer. I worked with two car salesmen here and they were very very helpful. Couldn't have asked for better help. They helped me find the car I wanted and was able to work with me in my price range. I would definitely recommend anyone to purchase a car with Ricart because of how helpful they are! And made my shopping experience great (: happy with my purchase

joelELANTRA

Jul 31, 2016

We are so happy to be writing this review. Our 2005 Subaru Outback took a turn down the road of not worth it to repair and our hearts sank. We loved our car. After much thought, we decided our young credit could really use the boost from purchasing from a dealership with financinggreat. With every stereotype in mind, we went into our first dealership (Dublin Subaru) with our guards up. Wayne told us all about himself, but an hour later he finally made it clear that he couldnt do anything for us even though we gave him all our needs and budgets at the very beginning. WASTE OF TIME! So, we took our preapproval next door to Dennis Hyundai. There we met Scott. Scott has a lot of lines he likes to use. He couldnt replace our Subaru in our price range, but said hed never lose a sale over pricefunny, because we left and came back two days later (even though nobody returned our phone calls). We had found a car they had listed online, and if we were changing our minds from Subaru, this was the car we wanted: 2013 Hyundai Elantra Limited. This baby came with a clean air cabin ionizer, which would really help my fiancee with her medical problems! Everything we loved about our Subaru was in this car plus more. So, there we were in that stupid store. We talked to Adam, who said he was miffed about the no call backs, since he was the Service Manager. Adam brought Scott out, and Scott said he tried to call us back but couldnt figure out how to use his cell phone or desk phone; very odd lie. Not feeling so good about this. Push push push, and then it just became so comical that they were having this REALLY hard time working with us, so we left even thought theyd never lose a sale over priceagain.Home we went to get back on the internet. TA-DA!! (Trumpets playing) RICART HAS 2!!!!!! So, we called, asked if we could come see them, Greg Roytman said YEA!!! So we set our schedule for the next day, Sunday at noon. We received a call five minutes before leaving for the dealership; they were excited for us to come meet them! Pulling onto that mega lot is an experience! We pulled in and their concierge service was awesome. We were barely out of our cars before we were assisted, not accosted, by a Ricart team member. We told him we were there to talk to Kyle, and he took us right to him.Kyle Willis was a very calm, clear speaking, patient, and professional man. He was efficient through every step of the process while making sure to not rush us or leave questions unanswered THANK YOU KYLE!!!!! He took us on our test drive and just gave a few bits of information, but he could tell we had done our research. When we got back, we got to meet John Thornton.We were so nervous at this point, being that we felt we were up against a wall with little to no options at the other places. Boy, were we wrong! John was absolutely transparent. He said lay it out for me, we did. We had a very honest conversation with him, where he spelled out a lot of behind-the-scenes information we didnt know. He told us our plan was too much work for us and asked if wed be willing to let him play around with financing options for us (which were pretty much unlimited) so we could get what we wanted for the price we wanted. Umm yeah John! This guy is THE professional. We sat chewing our nails, waiting for dreaded bad news, but it never came. John emerged with his papers in hand, alright guys, Ive got good news! He very simply spelled it all out for us, gave us MORE options (with no bias included), then reassured our decision, giving us credit advice on top of that. All of this, and were still in our impossible budget. My fiancee started crying she was so happy.In a nutshell, my experience at Ricart buying a used car was respectful, professional, efficient, friendly, reassuring, and safe. I cant see myself ever going anywhere else.

Mary Manning

Jul 28, 2016

My salesman was Chase George - he was great! I swear I walked the ENTIRE used car lot! And drove several cars. I kept coming back to the Rav4 - and finally I drove it! I love this vehicle and am so happy with this purchase! Tahnk you to everyone at Ricart for making it a fast and painless cycle!

Majosa116

Jul 28, 2016

When i went to ricart i needed alot of help on making the best decision on getting A car that was right on price and that i could use for work everyday ,Lorenzo took his time and helped me so much with the process of buying the car and finding what was perfect for me he was very patient and friendly and understood all my concerns and made the process very easy .Iam very happy with the car that I got at ricard .

Yormerys Martinez

Jul 28, 2016

I came into Ricart not with a good experience from the past but in need of a family vehicle which also reflected style. Lorenzo took asked questions and after a couple of test drive my children and I found the perfect family and stylish car we needed and wanted. Lorenzo was very attentive and took his time in making sure we got exactly what we needed and for the budget we were looking to be in. After the purchase Lorenzo made sure my family and I were happy with the new vehicle which I found to be exceptional customer service. This experience made my view on Ricart so much better. Thank you so much for your help and for taking the time to acknowledge my families needs first. Definitely will recommend Ricart and Lorenzo to my family, friends and co-workers. At signing Ken Dickerson did such an amazing job. Great people person and made sure that everything was processed correctly. Thank you Ken for your help in this process too!!

Aaron C.

Jul 26, 2016

Really enjoyed the service I got at Ricart. Brian Kimball was excellent in helping me find what I wanted. Got myself at 2014 Ford Focus. He really assisted in this car purchase. No pressure. Answered all my questions and concerns. Brian really looked out for what was in my best interest for this purchase. I would really recommend anyone looking for a new used vehicle, to at least stop by and talk to him and his team. I've had my Focus for week now and it drives great! Serves all my needs I wanted in a vehicle. Plus looks sweet to boot.I plan on coming back in the future for sure.

Randy Lane

Jul 25, 2016

Jon Prater, and Rick Johnson, were amazing to deal with. They made me feel comfortable, and they made sure I was happy. They went the extra mile for me. And now I love my 2014 Chevy Cruze RS LT. They definitely have earned my business again. I'll be back.

ConniA

Jul 24, 2016

We went to Ricart to look at a vehicle from the website. Even though that vehicle had already been sold, Brian offered to show us comparable vehicles. We told him some guidelines and Brian ran with it. We left in a Toyota Highlander happy!Andrew was our fiance guy. He was very funny. Made signing all the paperwork easier.

Payton2205

Jul 24, 2016

We stopped in just to look around and were greeted by Brian. From that point on it was a very easy going and pleasurable car buying experience. We absolutely felt confident in Brian's knowledge of the vehicle inventory and he led us around to where we would eventually find our new Hyundai. We felt no pressure the entire time we were there. Unsure if we actually needed to buy a car Brian allowed us to take the vehicle home for an extended test drive. It was then that we both had a chance to drive the car and decide on purchasing it. We fumbled with numbers and came to an agreement, We definitely recommend Mr. Kimball as a salesman to go see if you ever decide to visit Ricart. Thanks again for your service.

Alex true

Jul 24, 2016

Very good sales associate an didn't make me feel like I had to buy a car! Also he helped find me the perfect car within the budget

Deerhunter66

Jul 22, 2016

The visit was friendly and the sales people were very friendly. Dealing with Courtland made the sale go very easy.Had a good experience at Ricart.

Bhende

Jul 22, 2016

Great place to buy a car in the sales team is excellent highly recommended I've dealt with many car lots in the past and this one by far is the best

GT500

Jul 21, 2016

I had 2 vehicles that I wanted to compare for purchase. My Sales Supervisor, Brad Ricart worked with me, made both vehicles ready to test drive, answered all questions, and made a pleasant experience for me to purchase the right car for me. Great experience!!

thurmo

Jul 20, 2016

I have never been treated so good at a dealership! Rick Johnson and Steve Walker took great care of my husband and me!!!!! Thank you! They took our poor financial situation and helped us to make it a positive! I can't express my gratitude enough to these two men!

Abbey2016

Jul 20, 2016

Rick Johnson had a great amount of patience with me during the purchasing of my car. I had a lot of anxiety post bankruptcy about buying the car and financing it. The process went smoothly and would recommend Rick to anyone who was as nervous as me !!

Jason.maraffi

Jul 20, 2016

We needed to trade in for a car that could fit a family of six. Our salesman, Roy Duffey, did an outstanding job from the time he came out to greet us until we drove off the lot with our new vehicle.Roy was very knowledgable of all cars he showed us and this knowledge made it easier to choose the vehicle we did our of the four different makes/models/trim levels he showed us.His attitude and demeanor in selling us our vehicle was of a salesperson who wanted to make sure we purchased the right car that we wanted. He never displayed a pushy demeanor for us to buy a car, which made the experience enjoyable. He spent an inordinate amount of time (because of our lack of knowledge in the type of vehicle we were looking at) on providing us with information so that we could make the right decision. All in all a great experience from the salesman, dealership, and finance.Thanks again,Jason Maraffi

Marcus Reid 2016

Jul 19, 2016

Found car while looking online, contacted dealership for information wasn't on hold while they found a salesman the employee had information needed about vehicle and I was in contact with the salesperson throughout the whole process of purchasing the vehicle. Flew into Columbus to pick vehicle up my saleswoman Gina McDougal was there on time to pick me up and she knew a lot of information about the car and informed me of various features the car had and the 133 point inspection that the dealer gives each used vehicle prior to selling the car which makes a buyer feel better knowing it was thoroughly checked out before being on the lot. My experience was great at the whole dealership the whole staff was willing to help and working with Gina was by far my best car purchase experience to this date. Found a new place to purchase vehicles and I live in NC.

Kelsey

Jul 18, 2016

We had a wonderful experience with Catrice Mitchell. We visited Saturday evening was looking at a suv when someone else purchased. We left and returned Sunday afternoon and purchased a truck because of Catrice. I am currently not able to walk due to a cast and she was so helpful in driving us around. I can't say enough about her!

Tdanals

Jul 18, 2016

Didn't plan on buying a car, but when we found what we were looking for they were more than helpful. Planning on buying my next truck from them soon!

Katetobin

Jul 18, 2016

We pulled into the dealership at 11am on Sunday morning and realized that they didn't open until noon. On our way back to the car, Brian came out and said he would be happy to help us now as he was in early. He was very helpful in helping us find the right vehicle that day. We really appreciated him helping us an hour before they opened and it really showed his dedication to his job for doing so!

GorkBuzz

Jul 18, 2016

Upon arriving, we were warmly greeted by Tim and shown around the dealership with expertise. He was very friendly and courteous with all of our specifications and request. Upon finding a car we liked, he wrote it down and allowed us to compared them to finally decide upon our car. He was more than happy to allow us to come back on a different day and work with him and Steve to settle on a price and extras. I would highly recommend working with Tim and Steve if you're looking to get a used car at Ricart.

Brookefox292

Jul 17, 2016

It was my first time buying a car and I wasn't looking forward to the experience. Chase George helped me find my car! He was patient, helpful, and approachable. He even called after to see how how things were going. When it comes time to get another car I will be back to see chase again! Thank you chase!

Shocked customer

Jul 16, 2016

I was in total shock with the way they run this place. I thought if I went to a larger dealership I would be treated better. I would compare this Used Car Factory to a buy here pay here because you can look forward to being ripped off. They started out wanting us to pay 405 a month for 14,000 dollar car and we basically have fair credit. The bank gave me a certain APR and when I went in, they also ran my credit with the same bank I used to get approved and tried to tack on 5 points to the finance charge. I ended up walking because they could not even come down 3 points. They did not care if I left a happy customer or not. It seemed like if they could not rip me off basically to put more money in their pockets then that's all they cared about. I'm just so surprised because I just really though they would be a better dealership to deal with.

Blahblahblah123

Jul 15, 2016

I gave Ricart this rating because I had a constant run around with a few of the people there. I had issues when it came to the supervisor backing up his price that he had written on paper previously. I loved my sales consultant! Courtney was so great - I'd recommend her to anyone! Be sure to stand your ground and have everything in writing when it comes to the financing step.

Tammy G

Jul 14, 2016

I filed bankruptcy last year, so I felt that the only chance I had to buy a car was going to a "Buy Here Pay Here" lot. I tried a local dealership first to try and save money but was told I would not be able to buy anything until I built my credit back up, without even running a credit check or trying to get me financed, "Come back next year!" I was embarrassed and did not look forward to trying another dealership. I decided to give it one more try before resorting to a BHPH lot. From the first time I spoke with Courtney over the phone she made me feel as if I was an old friend! I checked out Ricart's inventory on their website and knew which vehicles I could afford. I did not feel pressured in any way and Courtney did not try to sell something to me that was over my budget. At no time did I feel embarrassed regarding my previous financial situation. I was told that Ricart's would be able to get me financed and keep the payments at the amount I needed them to be and they did exactly that! Easiest buying experience I've ever had and I will definitely recommend them to my friends and family. Thank you Courtney and Ricart Automotive Group!

Eric Smith

Jul 14, 2016

This dealership ha a huge inventory, and they were very eager to help me find what I was looking for. I would recommend them to anyone looking for a new car.

Nice red car

Jul 13, 2016

This is the first used car we have ever purchased and Johnny Carlson was very helpful. We wanted something with low miles, and compact DONE!

cmcj0101

Jul 13, 2016

My salesman Drew was absolutely great! He listened to everything I had to say, was not pushy in anyway, answered all of my questions and made himself available to any request that I made. Most dealerships have pushy sales people and they just won't leave you alone. I never once felt that way with Drew. He was friendly, courteous and professional. The sales team at Ricart Ford is one of the best and they are an excellent group of people. Special thanks also to Jeff Rutherford in the finance department for getting the paperwork together quickly and efficiently since we purchased two cars this time. This is the second purchase from Ricart Ford and it won't be the last!

BurninU4Fun

Jul 12, 2016

Thank you Dustin Warthman and the entire team at Ricart for making this and every car buying experience I have had at Ricart, Great!!! From Fred, who would me my first car, to Don who sold my wife her first car, to our latest and I must say Greatest experience, Dustin Warthman, who sold my son his first car. You are all awesome, and have life long customers here at the Hart home. You are all like family to us. We will be back.

kaylascott

Jul 10, 2016

After my old 92' Honda Accord was totaled my parents and I decided to go on a hunt for newer car that will last me until I get out of college and can afford one of my own. We decided to go with a 2013 Hyundai Elantra after looking at a Kia Forte that wasn't in that ideal of shape. Gina was very helpful when it came down to test driving and learning about the Hyundai Elantra and could tell I was excited about getting one. It was a very easy process with little to no hassle. I've been driving this car for a couple weeks now and I love everything about it! Thank you Gina!

Ecuckler

Jul 9, 2016

I highly recommend Gina McDougal she was fantastic she was able to help me find the perfect car in my exact price range. This car is perfect in every way and I really loved the environment that it came from. Ricart really does take care of you especially after you purchase the car. With that I'm very happy with my results and couldn't be more thankful!

KIMBERLY R. TOLER

Jul 9, 2016

The buying experience was outstanding!. I had not bought a car in over 10 years so did not know what to expect. My salesperson was Matt Disbrow. He went over the entire process in much detail. His professionalism was fantastic. The finance manger Rick Johnson ( who was also very professional and courteous) went over my terms and explained thoroughly the supports that are available even after purchase!You hear so many negatives about salesman when contemplating the purchase of a car at a dealership. However I want to to highly recommend and suggest that anyone seeking to buy a new or used car to contact my two Ricart representatives. You wont be disappointed!AToler - satisfied customer

Cugs1997

Jul 9, 2016

Previous experience with this dealership was poor. After 12 years gave Ricart another chance. Worked with Rick Johnson today. He found us a great car right at our budget. Thank you!

Ricart Customer

Jul 8, 2016

Scott Doe was wonderful to work with. I was in an accident and my vehicle was totaled. I went into Ricart with very little idea of what I was looking for. I felt that Scott truly listened to me and helped me figure out what type of vehicle would be best for my needs & personality - and also be a great deal. He was very patient and spent at least 4 hours showing me different cars during my first visit; even though he knew I would not be making a deal that day. I never once felt pressured by him, which I truly appreciated especially given the stressful situation I was in. He also followed up with me and was able to answer all of my many questions, even on his personal days off. While I do wish Ricart was little more willing to come down on the price, I still feel I got a great deal, and most importantly the right car for me! Thanks Scott! Mark Geiger helped me as well; and made sure the car was cleaned and filled with a full tank of gas before I took it home!

jdesi

Jul 7, 2016

Courtney was a pleasure to work with. It was a difficult experience when it came to our trade but she was always cheerful and took care of anything we needed.

Jwells

Jul 6, 2016

Great experience at ricart, staff is excellent and I'm very happy with my purchase.Will never go anywhere else again for any of my future purchases.

Sara Alzner- Alzner-Brown

Jul 5, 2016

Went in to look at car we found online when we took it for test drive there was something wrong with the car. Our salesman took us around the lot to look for other vehicles in our price range. He was very helpful.

Ashley Jett

Jul 5, 2016

My husband and I went to Ricart to look at a used jeep we found on the Ricart website. The moment we got there my husband was greeted by Ryon Wood. He was a joy to work with. Rightaway Ryon found out that I had just had ankle surgery and I was going to sit in the car while my husband Wayne looked at the jeep. Ryon immediately went and found a cart so I could go along too. Ryon was sincere and we enjoyed him as a person and our salesman. He never once pressured us into buying the jeep but made sure we knew everything possible about it while we made up our minds. We can't thank him enough for everything he helped us with and a big thank you to Steve H. For working with us on an affordable payment. We have heard some bad things about Ricart in the past but after our experience we will be coming back for sure.

Jeff392

Jul 4, 2016

Initially came to Ricart with my daughter to look at a car for her. My wife and I saw a vehicle that we liked. Ended up buying two vehicles.Jordon Rice was quite knowledgeable and willing to assist in any way possible. The sheer number of vehicles is overwhelming. However, having various brands available allows one to see and compare. My daughter knew she wanted an SUV but, deciding on that particular one took some time. In the case of the vehicle I purchased for myself, it was the one that caught our eye and the only one we drove.We spent a total of 7 hours, or so, from the time we walked into the dealership until we drove home. The necessary evil of negotiating and doing the financials was to be expected. This was made somewhat better by speaking with Steve Holsinger, who graduated with my daughter some years ago. By the time we got to Chris Wright and later Drew Elford, and the financials we were beat. Chris' sarcasm and joking got us through his portion and finally Drew's attention to detail made the final financial portion got as smoothly as possible.

hbartelt

Jun 30, 2016

Nate and Steve made the car buying process smooth and as easy as possible. They worked with me as much as possible to get me into a car I loved and could afford. This was my first time getting a car from a dealership and I couldn't thank these guys more for all of their help.

Grace coles

Jun 29, 2016

I have recently been through a bankruptcy and thought that my car buying days was over. However Rick and Matt made the process easy and fast. They were concerned with what I wanted and accommodated my needs as well. I am very pleased with

Alexandra Davis

Jun 28, 2016

Eric is very friendly, low pressure and helpful. He made the buying experience stress free and enjoyable. The staff was very knowledgable and they negotiated fairly on the loan interest rates.Thanks Eric!

DCook

Jun 28, 2016

This was an outstanding experience to go to Ricart and speak with Rick Johnson and Ben Kiera they were very helpful in getting me into a vehicle that was in my budget.A very reliable vehicle. Very clean and low miles. I will let my family and friends know about Ricart and send them your way.Thank you for everything!!!!

MK17

Jun 28, 2016

I was in a tough situation financially as my previous vehicle had failed catastrophically. Scott was quick and easy to work with, and he found me a great vehicle which fit my budget criteria as well as met a lot of the features I wanted in a car. Scott was a great guy and helped make a potentially rough experience fairly painless/

Sharon2157

Jun 28, 2016

Service was very attentive. A great used car was found with Ben's help that fit my budget. He was very pleasant and extremely helpful. Will return for any further needs I have and will recommend the dealership to others.

Deane F

Jun 27, 2016

found the car i liked online on Sunday morning. Called up there and discussed the car with Brian. thought about it for a while and scheduled a test drive the next week. Got impatient a little later and call Brian back and asked if we could come up that day, even if it was after closing hours. He agreed and the wife and i made the 2 hour trip to Columbus. Vehicle was as i expected and we bought it. Brian and Cass was great to deal with and was well pleased with the service from them.

Brat

Jun 27, 2016

Pleasant people efficiently taken care of and helpful nice individuals that makes for a great experience in buying a vehicle thanks for that!!Would recommend to friends and family

CC

Jun 27, 2016

From the time I spoke to Roy, my salesman on the phone thru buying the car I wanted, he and everyone I encountered was friendly, fun and professional. If you own a business and want to know how to treat customers, come to Ricart and bring your employees.

Brit4096

Jun 26, 2016

It was a very simple process. All the employees were super nice and helpful. Especially since this was my first time getting a car that is completely mine.

Craig R.

Jun 24, 2016

Dustin was fantastic to work with. My wife and I really enjoyed working with him and will very likely work with him in the future!

steve

Jun 20, 2016

Very good experience and staff was great with all the help. Got a good finance rate overall. Service was very good. When ready for next car or truck, will be going back.

vgangad

Jun 20, 2016

Car Purchased: Certified Hyundai Elantra 2013First of all, I would like to thank Brian and Ricart Dealership for the wonderful experience in buying my car.Right from the moment we walked in to the dealership, Brian had been very courteous and very helpful in understanding my requirements and showing us the right car fitting the requirements. I had actually selected a car online and wanted to test drive it. But unfortunately, that car was already sold out in the morning. Though, that was a slight disappointment for me, Brian made sure we had a look at many other similar cars in the lot that would fit my interest and requirement. Once we test drove this vehicle, we made up our mind to purchase it and Brian and his colleagues helped me with the next steps to actually purchasing it. The process has been very seamless and transparent right from the start. Steve and Ken provided a good insight on the finance options and gave us really good options to choose from that would satisfy my financial goal as well. I would definitely recommend Brian and Ricard dealership to my friends and also would purchase my next vehicle at the same dealership !

roslynbruns

Jun 20, 2016

What a great experience - due to the people that I dealt with. I always dread buying cars and dealing with salespeople (sorry, guys and gals!) but this was totally different. They were personable, not pushy, got to the point and made the process efficient - it was actually enjoyable! And, I got a car that I really like. Kudos to Steve and Nate - they do a great job and I would highly recommend working with them!

Jackie 614

Jun 20, 2016

The experience was a great one. I purchase a 2014 Toyota Camry below blue book value. Ricard was a great person to work with.

Seth812

Jun 20, 2016

We had an excellent experience buying a 2013 Acura TL at Ricart. Brian was very professional and friendly, and spent a lot of time making sure our experience went smoothly. We drove over three hours to come to Ricart, and it was time well spent thanks to Brian and the others there.

timothy paul Willis

Jun 20, 2016

I've never had a buying experience like this! No pressure at all. He spent some time with us and gave us all the information we asked for, was very informative, knowledgeable and super excellent. He made the deal and went the extra mile for us. We basically decided what we wanted and drove away with a smile. Thanks Roy! Thanks for handling everything and caring about our wants and needs. You will be seeing my Son pretty soon. I will tell everyone I know about this experience! Oh! and thank you both Roy Duffey and Chris Wright for the customization! I love my truck!

Morris47

Jun 19, 2016

We had a great experience working with Rick, he was down to earth and showed use exactly what we were looking for. He was very very knowledgable and gave us some good choices and helped us pick the right car for us.

Craigbotley1963

Jun 17, 2016

Was givin exceptional service from Courtney who was referred to us from from our family member Kayla back who does sales in the new inventory , however we were looking for a used vehicleCourtney gave us exceptional service, answered all our question and we left extremely happy with the vehicle we had purchased from courtney

Modot

Jun 15, 2016

I appreciated the respect shown and the sincerity displayed by Messrs. Wood, Wright, and Elford.We were out looking for a used work van and were able to land a good catch and a good deal.

Loki,mhmc

Jun 15, 2016

Our experience was quick and very stress free. It was a pleasure working with Courtney. She went above and beyond to find the vehicle we wanted

bonbon62

Jun 15, 2016

Dustin Warthman made purchasing my Kia so easy. He was so kind and gave me all the time I needed to decide what to do. He's a very nice young man and Ricart has a great employee!

KristinaD

Jun 15, 2016

Me and My Fiance had been car shopping for a little while after he wrecked his car and needed a new one. He knew what he wanted, and many dealerships did not have great vehicles or were willing to work with us to get within the monthly payment we were looking for. We went to Ricart, just to see what they had not really expecting to leave with a car. The salesman that helped us was great. Scott was super friendly, knowledgeable and easy to explain what we wanted and where we wanted to be price wise to. He understood, and gave us options that were realistic. Once the financing process started, we ran into a couple hiccups and he did everything possible to help. We left with a great car, and are very happy.

MehdiTheCosmologist

Jun 14, 2016

I do highly recommend working with Ricart for their friendly atmosphere, knowledgable staff, and reasonable prices. One thing that I believe make these people different, is that they do not talk you into buying something, and they would provide you with all options and let you decide yourself.I would like to sincerely appreciate my sales person, Gina MCDougal, who was willing to help us. On the pickup day, even though she was off, she showed up and spent her time on finishing up the process. I would like to thank Chris Wright for his time explaining us the services, and all that. He was willing to explain the stuff for hours, and answer our questions. I also would like to extend my gratitude to Jeff Rutherford for his perfect paperwork. He was very knowledgable and helpful.Last but not least, we were three persons (one of which was expert .. lol), and we had planned to go and see other cars from other dealers on the same day. But we decided to buy from these guy, simply because of aforementioned reasons!

Leslieb23

Jun 14, 2016

We had a great experience at Ricart! Courtney walked us around the entire used car lot (which is huge) multiple times to make sure I got to see every car and choose which one I liked best. She was able to find the best car for me and the rest of the staff worked with us to get our monthly payment exactly what we wanted it to be

mawdinah

Jun 14, 2016

I have to tell you it was the best experience in buying a car in my life. Courtney Scholl was the best sales person. You had better give this girl a raise. She makes you feel so at ease like you have known her all your life. Brandon Byrd was also awesome they both really know how to take care of a customer. Service was above excellent, everyone was very friendly and helpful. In the past I was a Corp. trainer for Bob Evans so what I was looking for they gave me. I can't say enough just what a nice and easy experience buying our car was. As a matter of fact I LOVED IT. Thank you all so much Greg and Dinah Barker

Necco2579

Jun 13, 2016

This dealership and sales person Jon Prater especially. Provided wonderful prompt customer service. Out of the 9 dealerships I contacted. Jon was the only one that reached out to me. Once I stated my wants he went to work. I wasn't able to make it to the dealership for three days after my first call. When I got there he walked me around and took a half an hour or so to show me all options in inventory that met my cryteria. We found a perfect option. He stayed with me through apraising my trade in and all through my buying experience. Even to the point of staying after close to help me clean out my old truck and move my belongings to new truck. Over an hour after close. Friendly and helpful through entire purchase.

Jessie Randolph

Jun 13, 2016

I've been to,many car dealerships today and by far brian over here at the used car outlet was the most helpful. It started with simple questions about what I was looking for then, we looked and test drive cars.

JohnD333

Jun 10, 2016

Found a great price and the Ricart staff is extremely friendly and knowledgable. The car sale is hassle-free and goes fast. The selection is huge. I would recommend to friends and family.

my4kids

Jun 9, 2016

Had a great experience and loved talking with Rachel!! Thanks so much helping us figure out what we wanted!! We went in to look and get a feel for what was out there. We haven't purchased a car in the last 10 years so we really didn't know what we wanted. Rachel chased me around card to greasy me, pointed us in the direction of cars and gave us space and totime to talk about the inventory. We test drove one car and I'm taking it home! Ask for Rachel, you'll love her!!

satisfied

Jun 7, 2016

Was very impressed with my salesman, who did a very good job of making my mother comfortable with everything,very courteous to her. That was the great thing for me since mom is 90 years of age!Also Mr Milligan went out of his way in the delivery of my auto. I very much appreciated that.

Edward Raymond Cowell

Jun 7, 2016

Took a while to come to terms, but in the end I have a great automobile. The finance was quick and I am looking forward to having my car washes and oil changes.

Curly_Christine

Jun 5, 2016

My husband used to work as a car salesperson about 10 years ago and had a lot of customers who were disappointed with Ricart service. We reluctantly visited Ricart because of convenience. Wow! Things have changed. Excellent service from beginning to end. Kyle, John and Cass were great! John is very knowledgeable and a straight shooter. Kyle is friendly and will do what it takes to get you the information you requested. Cass made our financing happen in an efficient and fair manner. We'll be back.

Kar1164

Jun 5, 2016

Shawn was very helpful in finding the right car for me. He was friendly and courteous. He made sure I had a manual for my car and floor mats. Thank you Shawn!

manantial73

Jun 5, 2016

I am in the military and move around a lot. Ive dealt with lots of care dealers and car sales people. I will tell you this was the kindest and most courteous sales staff Ive dealt with. Tim Park and Steve Holsinger were a joy to work with. They were very professional and helpfull and it was easy to see that they love their job. We git the type of truck we wanted to get at a fair price. Thank you for taking care of us!

themomma10

Jun 3, 2016

We got to the dealership early in them morning thinking we would be there all day but Austin made it a very pleasant and quick experience. We test drove the cars then he took our information and passed us off to his supervisor for the credit. It was nice not having someone say "let me go talk to my manager", very upfront. What was even nicer is that they under-promised an over-delivered when it came to the financing. The only hiccup we had is when we pulled out we noticed the ac stopped working, we went to lunch and came back the Austin got busy, he took us over to the Ford garage explained the situation to him and came to check on us a couple of times. Thankfully it was something simple (over-charged AC unit) and we were on way home within an hour. Everyone we talked with was very friendly and polite.

Jscherer

Jun 3, 2016

Gina went above and beyond to find me the perfect car and worked relentlessly to get me a great rate! Highly recommend working with her!

Jlanthorn

May 31, 2016

We are repeat customers to Ricart. We have purchased 4 or 5 vehicles there so we know what to expect. Courtney, our sales rep was awesome. She was patient and and quickly figured out what we were looking for. We did some research online ahead of time and she was able to direct us to each of the cars/SUVs we wanted to see. We finally found 'the one' and she was great to get our process started. From there, it was a quick process to get financing and very, very close to our budget. The paperwork didn't take long either. We were out with our car in no time at all. Great car buying experience.

ChevyTruckGuy

May 31, 2016

I had a pleasant purchasing experience. Shawn was very friendly and helpful. He wasn't a truck expert and wasn't able to answer many of my specific questions but he was not pushy. I was surprised by the amount of time that I had to wait in the lobby after filling out forms and before meeting with the person from the finance department.

Madison195

May 31, 2016

This dealership was fantastic and really helped me find the perfect car! They were genuinely nice and definitely had my best interest in mind. I would recommend this dealer to everyone, you will not only get treated great but you will find the perfect car!

DachsieMom

May 30, 2016

The salesman, Roy Duffy, did a fantastic job at helping us look for the car I wanted. He was very knowledgable about all the cars. He was great to work with. A very nice man! Our financing went through quickly, and we enjoyed our visit to Ricart Used Cars. Michelle Hamilton made the process go quickly and easily. Chris Wright was also very nice and helpful. Would definitely recommend.

Jivey661

May 29, 2016

Worked with an excellent sales lady today! Gina McDougal helped put me into a nice explorer today! She stayed late to complete my deal and I really liked that I could keep in contact with her through text prior to me making it to the dealership! Before even arriving to the dealership Gina had emailed me a list of potential cars for my viewing! Thanks Gina and Ricart for the smooth process! Highly recommend Miss Gina Mac!!

SPCRed

May 29, 2016

I have really enjoy my experience at ricart, and also the help that Rick had done for me in looking for my truck. Thanks Rick!

anayuschewy2

May 29, 2016

I had a great experience at the used car factory with Jesse. He was very patient with me as I test drove numerous SUV. Only by his suggestion didn't I find the perfect only. Thanks Jesse your the best!!!

Renee64

May 28, 2016

We were dreading our search for a nice previously enjoyed car. Well we got really lucky. Our product specialist, Kristen Frizzle, made it fun and stress free!!!! We had two cars picked out, and she up-sold us after she made us realize that because of the mileage on of the cars manufacture warranty was almost up. We wouldn't have even thought of that! THANK YOU KRISTEN FOR YOUR WONDERFUL SERVICE!!! And a special thanks to our finance guy who got us in and out quick!!!

Rachel leonard

May 28, 2016

We pulled up an started looking for suv. Andrew approached us an found the car we were looking for with in a few min. Fast service was great.

Katherine Swick

May 27, 2016

Our salesman was great. Bought a Chrysler 200. Love the value for the price. I would recommend them to all my friends. Can't wait to show it off. Thanks.

DanHalen

May 26, 2016

I purchased a 2012 Infiniti g37x with 19k miles on it in April. The service engine soon light came on so I took it to an Infiniti dealer since the Motor Trend warranty (I also purchased the extended warranty) is good at any ASE shop. I was told the car was flagged in the internal Infiniti system as needing a new engine in 2014 when it was turned in from a lease. This did not show up on the car fax report. Since it was due to neglect from the individual who initially leased it neither warranty would cover the new $8k engine. I contacted Steve Holsinger who immediately offered to buy the car back at full price even though he was under no legal obligation to do so. My down payment was refunded in full that day. I would have complete confidence in buying another used vehicle there. Steve and Brady were a pleasure to deal with even given the circumstances.

mary harrison

May 26, 2016

my salesman was great. wasn't sure I could get a car love my car. I would recommend to everyone can't wait to show off my new car

Happy Customer

May 26, 2016

While my typical auto buying experience has been at best stressful and cumbersome, Roy Duffey made this most recent purchase efficient and believe it or not fun. He truly listened to what I was looking for and diligently worked to match available stock to my budget and my wish list. I am very pleased with the auto I purchased and would highly recommend Roy Duffey to anyone.

Brandon garrett

May 25, 2016

My salesman was knowledgeable and helpful, yet not overbearing. I was able to look around and explore the vehicles then ask the questions as i needed. I was provided with a reasonable amount of useful information and even suggestions bith before and after the purchase. I am extremely satisfied with the experience

DNG2016

May 24, 2016

Right when we got onto the lot we were taken care of. Purchased a 2015 Hyundai Sonata that I doubt we would have come to like as much if our salesman wasn't as accommodating and willing to keep looking to find the best deal and car for us. Kurt Rogers was our sales associate and he was great in showing us the options that we were looking for initially and was willing to show us other great cars to keep in mind (and we eventually settled on the Hyundai which we hadn't thought about before arriving). His willingness to explore as many options as we needed and to accommodate our test driving led us to picking the car we did and being very satisfied with our deal. Great experience and the staff were engaging and willing to help us find what we needed while not being pushy or pressuring.

Christopher Black

May 23, 2016

I just purchased a 2013 F-150 Lariat 4x4. My experience with the staff at Ricart was great. Brian Kimball was the sales associate and was extremely helpful. He had a great knowledge of the vehicles and was great to deal with. Steve Holsinger was the manager and helped out a lot. They kept the office open late for us and even entertained my kids a bit too! Cass Powers helped get the finance paper work done very quickly, so we could all get home at a decent time. Overall it was a great experience. It was good enough that My mother went back the next day and got a great deal on her Ford Explorer.

western

May 23, 2016

I purchased a 2013 Ford Explorer was the best experience on buying a vehicle. Brian Kimball was great to work with along with Steve Holsinger. I would recommend dealership and both Brain and Steve to anyone looking for a vehicle. Great job to all at the dealership. I just love my Explorer. :)

Dodgedartluver

May 23, 2016

My salesman Rick Milligan went above and beyond. I would refer him to all my friends and family. On a scale of 1-10 I would rate him a 20. He is the BEST!

Carreview

May 22, 2016

Contacted Dustin Warthman in advance - told him whatbwe wanted. He had cars ready to go, pricing back up, fair & very professional. Walked out with a car 3 hours later.

moose17

May 22, 2016

My salesman Brian Kimball was very helpful and had all the answers to the questions I had. I would rate him a 10. Financial person was friendly, helpful and quick. I know it's their job, but when you say no to an extended warranty, it means no. Came very close to walking out without a sale. Did get a better price on warranty though, just had to do the dance. Overall a good experience.

mls1077

May 21, 2016

Went to multiple dealerships and this was by far the best! Friendly staff and welcoming environment. Jared did a wonderful job - he was very professional but not pushy. He gave off good vibes and really helped me make this big decision. Drove my car 2 hours back home and loved it! Really enjoyed my experience and will defiantly recommend to friends and family!

Soulwriter

May 21, 2016

Great customer service and respect provided by our salesman, Johnny Carlson. Thank you for your time and effort. It is greatly appreciated. Job well done.

wldctwll

May 21, 2016

Good didn't over sell or try to push me to something and showed us options and didn't gear us towards what we didn't need made sure to get to know us and our needs and sell to them great selling

SAT357

May 21, 2016

Jesse was very attentive without being aggressive or annoying. Very knowledgeable about the inventory. Very efficient in completing paper work. The finance staff was very efficient and gave me options for maintenance and warranty, but let me decide what I wanted for terms and options without trying to push me into anything. If I said " no thanks", there was no further discussion and he moved on with a smile. The entire staff gave me options, but then let me decide what I felt was best for me. Would definitely buy here again

Brboon86

May 21, 2016

Jesse Hernandez and the rest of the team at the ricart used car factory made sure to give me any and all information needed, as well as being very negotiable with financing options. Would do business with again.

Korenne Pierce

May 20, 2016

I spent a lot of time searching for the vehicle most suitable for my family. I looked at local dealerships first. My credit isn't horrible but it's not great either. All the local dealerships couldn't give me a decent interest rate and wanted way too much money down so I tried Ricart. They got me a good interest rate and got me in the vehicle I wanted with no money down. Courtney went above and beyond to find exactly what I was looking for. She was a huge help and I'm so glad she was the Ricart employee that walked me through this intimidating process. She was patient with me and had knowledgeable answers to every question I had. Overall, it was a great experience and I'm so happy with the vehicle I got.

Bernard Moore

May 19, 2016

I drove 50 miles to buy a newer suv nobody pushed me into no more than I wanted to spend they even found a cheaper vehicle for me with lower miles and was perfect fit for my family I would recommend Gina my sales lady to anyone very nice friendly gave me her cell number told me to call her anytime!

carlynn19

May 18, 2016

Working with Andrew Harrison was a great experience. He was at the lot for probably 5 hours with me trying to figure out what i wanted. Andrew stuck with me the whole time and was very professional and helpful trying to help me with my decision. And I did finally find the car I wanted. I just love my new Lincoln MKX. Great choice. Thank you Drew......

longhorns

May 16, 2016

We had an overall wonderfull experience w/ knowledgeable our car salesman. They both worked real hard on finding the right car & deal for us. Thanks!

alley.capehart

May 16, 2016

I had an amazing time with Brad Ricart! So much fun finding a new car. They was great with understanding my needs. Definatly recommend Ricart to everyone!

meagmckenna

May 16, 2016

I had a great experience at this dealer! It was my first time buying a car but all my questions were answered and everyone was very helpful

Don 32

May 16, 2016

Dealing with Nate and Steve was one of the best experiences I had with buying a car / truck.You guys are the best.we will be back when my wife decides to trade her car in. Thank you so much. Don Edflemon

John McGaffick

May 15, 2016

I had a pleasant experience at your dealership. The staff was very helpful in the purchase of my vehicle. Would definitely purchase from there again!

Dawn Bradshaw

May 15, 2016

Good variety to see. We had a new salesman (after the sale we found out he had only been on the floor 4 days) any question we had, if he didn't know the answer he would say he would get it for us. He took notes about what we liked and didn't like and found us the vehicle perfect for what we wanted. He stayed late to make sure everything went well for the sale and paperwork. He even helped us clean clean out our old vehicle! We were just looking and left with a new truck! Thanks Fernando! And Chris Wright was awesome!

DrDan

May 14, 2016

I haven't purchased a car in about 10 years, so I was a bit apprehensive about what to expect. I went to Ricart first since they are the biggest and I thought I could get a good impression of a variety of types of cars--I prefer to look at them in person rather than just online. I left Ricart and looked at several other dealers in town, but I ended up coming back to Ricart. Dustin W. did a great job of letting me look on my own first. After I found the car that interested me, he helped me get through the process of testing, financing, and purchasing the car very smoothly. He was very friendly--not pushy at all, like some of the salesmen at other dealerships.

Mscholl

May 14, 2016

Courtney was absolutely amazing. She was easygoing, not pushy and made my car buying experience smooth and wonderful. I will be recommending her to everyone I know!

Matt Price

May 14, 2016

I would have given a 5 star but Beau seemed to be less than forthright about the various service contracts, only discussing Total Care and not mentioning the other three. Not helpful. This information needs to be in the hands of the customer sooner. It's a sales ploy not to, I get it, but it does not help word-of-mouth when someone asks me how it went. Also in signing the document listing the final costs, he tried covering up the numbers with his forearm. C'mon, man. Beau seemed like a good guy, I liked him and he answered my questions well. I would have been as open to add the Total Care with a full explanation. I would have liked to have been better informed about the full extent of the Easy Care program. Still would have done it, but would have felt better about it with more info sooner. Scott did an excellent job setting up the visit. I saw the car online early this afternoon. BTW, the website is excellent, very easy to navigate. Scott answered my call. And, after we arrived at the Used Car Factory, we were in and out in 3 hours with a new (to us) car.

greatexperience

May 12, 2016

Everyone we dealt with at Ricart helped the process of buying a car seamless and easy. They were very knowledgeable and we look forward to doing business with them in the future.

Varita W.

May 11, 2016

The car purchasing process is always overwhelming for me. Even with the help of my spouse it becomes a push to make the decision to by a car he prefers and not me. When we pulled into the lot I was greeted by Tam and he asked what brought us out to the lot. I explained my credit situation and desire to move from a mommy mobile into a more stylish yet reliable and spacious vehicle. The first day we blindly looked at a few cars and Tam was very patient and knowledgeable about them all. I told him that I would be back in a few days to make a purchase.Long story short, in the process of our viewing the vehicles Tam was asking questions that would be important in the decision making process; such as family size, height of children and age etc. I called Tam before my next visit and told him of a couple of cars I saw online. He told me that he would have a couple that he would like me to see. I ended up purchasing one of the cars he recommended because it is stylish, has the Vrooom, a roomy back seat for my oldest son that is six foot tall (I brought him along for testing interior space), and a clean Car Fax record. I am very thankful for Tam's knowledge and patience. Because of him I had a great experience and own a car that I love with a monthly payment below what I expected!

newcar123

May 11, 2016

I've never bought a car on my own before, started online and had 6 I was interested in. Received a call from Dalaas Frazier and went in. He made me feel very comfortable and was such a help . I never felt pressured and he knew what I was looking for. Left 3 hours later with a great car. Thanks Dallas!

Chanel3

May 11, 2016

You guys made this one of the best experience for me, and will be looking forward to doing business in the future. Great customer service.

Michael Cox

May 10, 2016

This is the 5th vehicle I have bought from this dealership in 25 years and they have never steered me wrong. Rick and Shawn were extremely helpful and knowledgeable. They answered all my questions and helped fit me into the exact vehicle I was looking for at an extremely good price.Mike and Lisa

Chalarae

May 9, 2016

Rick Milligan is an exceptional salesman with unbreakable patience (trust me because my friend was a pain in the rump). I love what Ricard has become.

James West

May 8, 2016

When entering the dealership I was greeted by a rick Milligan he took me inside 2 understand what it was that I wanted and was looking for giving the extensive inventory he was able to locate and find what I was looking for after I decided on a car Rick and his team worked very hard to get the payment that I needed and wanted for my vehicle I was very happy with the service and all the extras that I got with my vehicle will buy from again and also refer any and all family and friends and I would just like to say thanks again to Rick and the ricart team for making it possible for me to get what I wanted at the price I needed

Dillirium

May 8, 2016

Ricart was good overall. I had good and patient help finding the car I wanted. Scott didn't use high pressure sales and I'm grateful for that.

Stacey M

May 6, 2016

If you are looking for a car, go see Gina! She is wonderful! She worked hard to make my dream of the perfect SUV come true. She made the process very easy and made sure that I understood everything and got the best deal possible. She went out of her way to make things easy for me, even delivering it to me when I wasn't able to pick it up. Thank you Gina for all of your outstanding work! I absolutely love this SUV!!!

dumbpasswords

May 5, 2016

I have been searching for an SUV for about 2 months and been emailing back and forth with Gina McDougal. This past Saturday, Gina and I met for the first time and I found my car! Gina is a great person to deal with and was very helpful throughout the entire process. She is a delight to work with and very knowledgeable. I had gone to Ricart back in 2006 and purchased a vehicle from them and returned for this one. I highly recommend them!

dhunt1309

May 3, 2016

Ricard wasn't the first dealer I went to in search of a new vehicle. I had my starter car for 11 years and was determined to find the perfect car to replace it. I knew the style I wanted and my price range and other details. The previous dealers I had visited didn't seem to listen to anything I said I wanted in a car, financing, etc. So I went to Ricart on a whim and was ready to put my foot down and make them listen to me. To my surprise, it was never necessary. Shawn Cottrill greeted me almost immediately and asked what I was interested in. He listened to the particular vehicle I was interested in and also showed me similar vehicles as we walked to the one I was interested in. He was never pushy or trying to talk me into anything I didn't want. He just asked questions and listened to exactly what I was looking for. He helped me every step of the way and was patient and answered all my questions and then some. I left with my new car pleasantly surprised at the entire experience and Shawns willingness to help me. I love my new car and I got a great deal on it as well. I'll recommend Ricart and Shawn to anyone I know looking to buy a car.

stevetaylor

May 3, 2016

I was looking for just the right type of truck and Gina was extremely helpful in finding the perfect fit. Gina went out of her way to ask me the night before our appointment, what I was looking for - and when I showed up the next day, she had four very good selections for me to look at and test drive. my overall experience was great - I would recommend Gina and Ricart Used Car Factoryto anyone.

jonathan2347

May 3, 2016

as soon as we got there they were polite and respectful. the workers helped me out as soon as possible and answers any questions i had. even when we had a problem they immediately fixed it and found a better way.

ruth43123

May 3, 2016

Needed a vehicle fast and Roy Duffey made it happen, not only did it happen...he put me in the Jeep of my dreams and I am beyond happy.

mstanley13

May 2, 2016

Very good experience. I dread car shopping, but Jose,Steve and Cass made the process painless. Very friendly and informative without being pushy. I would definately refer friends and family here.

Wiloughby59

May 2, 2016

Bought exactly what I wanted at a fair price, Gina McDougal did a great job and was very easy to work with. I have already referred 2 people to Ricard and Gina.

hannah2016

May 2, 2016

My car had recently been totaled in a car accident and I had lost hope of find a nice affordable car. Gina McDougal helped me with anything and everything that I had questions on and what to do. She helped me find a car that I could afford and love. Everyone there was so nice and helpful and made sure we were satisfied.

Stunned by how disrespectful I was treated

May 2, 2016

Spent hours looking at a vehicle, talking to Brian kimball, and test-driving the vehicle with two young kid in tow. Brian kept mentioning "talking numbers" but after hours of paperwork, he sent someone else over to do the negotiating for him. This man wouldn't budge on Internet list price. We were hoping to buy the vehicle but expected to be able to get it down a little bit. (After all, this is not a no-haggling car dealership). My kids were cranky, tried, and hungry and on the way out, I calmly told Brian I wished he would have been upfront with us rather than waste hours of our time. He replied to me, "you need to leave."It was entirely disrespectful from a man i had just spent hours talking to. So two-sided from a man who pretended to be friends with my children just minutes ago. I would highly recommend not visiting this dealership at all- I had read online that many of the salesmen were very rude, but this interaction was much more than that. If you do go, I highly recommend not working with Brian.

Teresa5781

May 1, 2016

Tanner Hysell was the sales man that assisted us with the purchase of our Lincoln MKZ. He was very friendly, knowledgeable and efficient. The financing process was quick and efficient also. Overall the purchasing process was effortless.

McCoy

May 1, 2016

Both Rick Milligan and Brandon Byrd were great to deal with. Shopped around for a while and Ricart offered both the best price on the truck I was looking for and offered the most for my trade. Overall great experience, will be back when it's time for another vehicle

Monica22

Apr 30, 2016

Gina was very helpful and met all of our needs. VERY happy customers! We will refer people to them and use them again in the future.

Dr. Baddour

Apr 30, 2016

Due to my work schedule I was unable to visit The Ricart Used Car factory. I found my car online and made the call. Ryan and Gina went above and beyond from searching finance options all the way to delivering the car to my home. I live over 1hr away from the dealership. I was amazed how these two individuals made the purchase of my car so flawless. My recommendation is if you decide to visit The Ricart Used Car factory definitely ask for Gina!! Highly recommended!!

Charitylynn

Apr 29, 2016

This is my husband and my 4th car we've bought here and will always be are go to dealership! I will be back ! I love the selection! Always never pushy!

Dan303

Apr 28, 2016

Great service from Mike Labardee and management at The Ricart Used Car factory, an impressive facility! The flight and drive were well worth it given the service level and condition of the vehicle and price. Significant value!

robleegeneral

Apr 27, 2016

Great Job! They got me in and out in a timely manner. Told the sales person exactly what I wanted and he showed me all the best options.

Liz

Apr 27, 2016

My grandson purchased a car over the weekend which was his first buying experience. Scott was so pleasant, professional and absolutely someone you would want to work with on your first major purchase. It was a great experience for my grandson due in large part to Scott. I would recommend him to anyone that's looking for a good sales person to work with at Ricart. He followed up will a phone call after the purchase to make sure we were happy and let us know if we needed anything just call him. At my age it takes a lot to impress me but he was great to work with and just made my grandsons first buying experience a good one. Thank you Scott !!!

Devin Fridinger

Apr 26, 2016

The salesman I had was Scott and he was very very helpful. Not only did he help me choose my first new vehicle, but he went above and beyond. Other salesmen from other dealers couldn't even compare to the dedication Scott showed me at Ricart. Once we found my 2014 mustang, he took me to the accessories man named Chris who helped me choose what I wanted to add to the vehicle and also went out of his way to help me with decisions. They both knew my budget and respected that and help me accordingly. They even showed me a 3rd salesman mustang of the same year and even this 3rd salesman gave advice and tips about accessories on the mustang. Incredible experience and if I ever want to buy again, I would go here first no questions asked

Belinda Rose

Apr 24, 2016

Had an excellent experience at Ricart's used car dealership, All the staff were very helpful and knowledgeable. I would like to thank David Whitt, in particular for taking the time to make our experience a good one. He explained credit in great detail to my son, who was taking out his first car loan. It was very helpful and very much needed in order to start my son on the right path to attaining a good credit history. David's time was very much appreciated and his ability to make us feel like we were his main focus for the day was exemplary. You should feel honored to have him as part of your staff. Thank you so much, David Whitt, for making a stressful experience for this mom, end up being an easy one! Belinda Rose, BSN RN

bearnwink

Apr 24, 2016

Just bought my "new to me" truck today and it was a very smooth and professional experience. I did not have to spend all day at the dealership, which was something very important to me. The sales associate I worked with knew what I was looking for and did a lot of work ahead of time to narrow down the choices to match my requirements. Not only was the experience not painful, it was pleasant! Highly recommend!!

Iggy

Apr 24, 2016

Thank you David for taking the time to make buying a car painless...we talked on the phone before hand so he knew what I wanted...staff very helpful.....would recommend....

Roger1

Apr 23, 2016

My wife was very particular (difficult for Brady!) about what she wanted. He continually kept us up to date with inventory over a couple of weeks until she found her dream car. He even recommended a local restaurant that my children are now obsessed with. First class service and commitment all the way.

Dawnbrookes

Apr 23, 2016

Everyone was so helpful. Customer service all around was 100%! I will recommend this dealership to everyone. They were helpful and friendly. No one else can beat the prices.

JenR

Apr 22, 2016

My husband and I were in a serious pinch to find a new car because my SUV had just taken a turn for the worse and it was going to cost more to fix it than it was worth. Our dealer was Courtland Bullard and he was FANTASTIC! He made us feel so relaxed and helped calmed my nerves because I was afraid I wasn't going to be able to find a car in our price range with having to roll over negative equity from my SUV. It felt like we were dealing with a friend and not a stranger. He made a very stressful situation into a good experience. I would highly recommend anyone in the market for a new car to go see Courtland at Ricart!

JanetB

Apr 22, 2016

Like most people, I hate car shopping. Of course, I'd not been to Ricart. My salesman, Drew Harrison, was heaven-sent. Not only did he work around my physical limitations in looking at the vehicles, he also answered every question. He was truly the most friendly and yet professional car salesman I have ever met.

Darcybaltzer91

Apr 21, 2016

My husband and I set out in search of a dependable sedan with our budget in mind. Our salesman Sam Gray was very down to earth and extremely helpful and knowledgable when it came to helping us choose our new car. We were extremely impressed with the Ricart dealership and will definitely be going here from now on for future purchases.

Jerryc321

Apr 19, 2016

We were their to see Andrew Stevens but he was off that day so Matt Disbrowhelped us. He was very helpful and good with us. Our experience their was great the only complaint was the time it took to get everything done afterMatt set it up. Matt was great will tell my friends who are looking to talk tohim.

AlisonS

Apr 19, 2016

Shawn Cottrill was very helpful in guiding my fiance and I through the whole process. As first time car buyers, he was able to answer our numerous questions, making the process easy and hassle free.

DM

Apr 18, 2016

After filling out an online credit application I was contacted by Courtney Sholl. She was very helpful and easy to work with.I did not feel pressured by her at all.She walked my through every step of my purchase,from the initial application, my choices, test drives, and finalizing the sale. She was a pleasure to work with.

DTM

Apr 17, 2016

Researched on the internet. Found the car and price I wanted. Test drove and with a little negotiation purchased the car. Did not feel pressured. Left dealership feeling I got what I wanted at the price I wanted.

Not red Joe& vickie

Apr 17, 2016

I have to say the experience over all was very good. I talked to David Whitt on the phone several times before driving up to dealership. We talked about what we were looking for and he got right to work on it . David called me back on Friday night to tell me he found what we wanted. So we met with David on Saturday and he showed us what he found and he hit it right on the money. During the the whole process working with David it was enjoyable . It was like setting there and talking to family and it was comfortable dealing with David . Had a lot of laughs while getting the final paper work done. Yes we would come back and deal with David again no questions asked . Thanks David for the great experience you knocked it out of the park with us and thanks for all the work finding the car we wanted. Thanks again, Joe and Vickie wilson

tombowman49

Apr 16, 2016

went to ricart in search of a newer truck. i knew from the internet and previous times there before that they have a huge amount of used trucks to choose from. after a long search with our sales rep brian kimball who was very helpful in answering all our question and trying his best to find the truck i was in search of, we finally found a few i was really interested in. after alot of back and forth in price negotiating, we all came to an agreement. i really like my new truck and can't thank brian enough for his patients. i also want thank the other members who helped get the job done. thanks to you all.

Ohio6

Apr 16, 2016

Our purchase was fast, easy, and we got exactly what we wanted. The salesman Roy Duffy was fantastic! We will recommend him and Ricart to everyone.

JC

Apr 15, 2016

Ricart staff did a great job making sure we found the right truck with everything we were looking for, at the right price. Very professional all the way around.

Micaiah verdugo

Apr 14, 2016

The finance and sales team are great and knowledgable. They helped me pick out the best car for me and one i could finance comfortably.

Happy customer

Apr 13, 2016

I purchased a 2013 Equinox a few weeks ago. The day I made the purchase it was sunny, so I did not turn on the windshield wipers. The saleman Brandon was as nice as he could be and only showed me what I asked to see. A couple weeks later, I found my back wiper did not work. I took it local and was told it had to go to the dealership because the blade was stuck in the plastic casing. I called Ricart. They got me in that day. They were polite, friendly, and fixed the problem. I was not charged. I was concerned because that problem should have been noticed when they completed their vehicle inspection. But I was a happy customer. I will be back! Also I noticed people complaining about the warranty. I also bought an extended warranty and was told that I would be responsible for a $100 deductible. That information was made clear to me from the beginning, so there will be no surprises when I have to use my warranty. Thank you for a great experience.

phil

Apr 11, 2016

Very helpful. Went out of his way to work with us. We will be back if we need another car. Will recommend Ricart to my friends and relations who are interested in purchasing a vehicle.

Shalisha Brode

Apr 11, 2016

Friendly, helpful, professional, and very knowledgeable. He went out of his way to meet our needs. We would definitely recommend him to family and friends.

mosley,karole

Apr 10, 2016

I couldn't have ask for a better person then Greg Roytman. He came out to great me very happy friendly person. I explained to him what I was looking for and could afford. found one I really liked, tried it out but at end couldn't afford. I thanked him and a few days later he called and said he found one he thought I would really like, it had everything I wanted. Finally was able to go check it out, but at the time he was working with someone else and he felt bad, I think he talked to Steve and said I was coming in,, Greg had a few other suvs for me to look at if I didn't like the one he thought I would like,, I did look at the one, but wanted to see the Buick he was telling me about, as soon as Steve brought it around just looking at it I knew that was the one I wanted... I had a friend come to check out the suv for me. and test drive it, also. during this time, whenever Greg was in the room and would come over to see how I was doing. after test driving the Buick I was hoping I would be able to buy it, I wanted to make sure Greg got the credit for it.. Thank God it worked out and I was able to get it. After paper work ,Greg seen me at the window came over and took care of getting my suv ready. he had it parked out in front and I was so happy felt like a kid with a new toy... He was happy also as this was the suv he picked out and it was the one I took. the others were nice, but this was the one... he knew what I needed and found me the one....l Thanks so much Greg Roytman. You are A+ to me.. Also want to thank the person who gave me your name from the new cars area.... I will for sure give your name out to anyone I know who is looking for a car.......Thanks again.. and thanks to Ricart Ford.

geyerra

Apr 9, 2016

We wanted to trade in our boring 2014 Honda Pilot for an upgraded SUV and of course with a lower payment. Roy Duffey was our sale person with an uphill battle. Roy was able to guide us through a sea of options on the incredible 100 acre of awesomeness car lot. We were able to fall in love with a 2014 Buick Enclave. The Buick still had the full options we needed and the room we needed for our three boys. Of course, Roy was able to lower our payment by $150.

Bball

Apr 8, 2016

Very pleasurable experience. Both Cortney and Chase were helpful and professional. They both were very helpful and made the car buying experience a good one. I would shop there again.

Brianmiller

Apr 6, 2016

Mike Labardee is a great salesman. Knew I wanted a 2015 Ford F150. Mike got the deal done quick and easy. In and out. No problems

worst experiece

Apr 5, 2016

Spoke to salesman Sam Gray over the phone on a Friday, about a vehicle we had found online. Ask him if it had been wrecked or had any damage.. He told us he would look at it out in the parking lot. We had talked to him several times that day, told him we would be making the 5-6 hour drive that night and would be there first thing in the morning. Met there when they opened, he pulled the vehicle up, we test drove it, drove fine! We ask again if it had been wrecked mind you this is a 2015 with 10,000 miles on it. His reply was "you saw the car fax right"? Should have been our clue.. We bought the vehicle, got an hour down the road and noticed we had a headlight out. Called him he assured us it would be under warranty we could get it fixed anywhere. That Monday called a local dealership, made an appointment for the following Monday. The immediately called us and said it had been wrecked and was gonna cost around $4000. We called wanting to bring the vehicle back because we were totally lied too, they will NOT. After sometime they finally agreed to pay for the damage, didnt have it the whole month of December. It has been in the shop every month Jan, Feb, March and still April due to ongoing problems for the "wreck". Very poor business, do not know how they can have such a dealership and not be loyal to their customers. WILL NEVER BUY THERE AGAIN.

Rzr4900

Apr 4, 2016

I had been shopping for a used truck for about 2 weeks. I thoroughly researched the truck I wanted and started shopping on line. I live in Cincinnati and after getting the normal run around from local dealers decided to give ricart a try. They have a great website, that made finding what I wanted very easy. I called them and we made the deal over the phone on a Friday night. The next afternoon i went to test drive the truck and finish the deal. Test drive included I was in and out of their in my new truck in less that an hour! I had my financing done through my own credit union before hand so that probably sped things up a little. My salesmen was Jesse Hernandez and he made my fast easy and painless. He knew what he was talking about and thoroughly explained the vehicle features and how to use them.

Drove 3 hours not happy

Apr 4, 2016

It was raining hard couldn't really check out the exterior of the 2014 F-150 FX4 left the dealership at 8:00pm getting dark. Next morning washed the truck and notice FOUR cracks/chips in in the windshield two had tried to be repaired. Needless to say I am not a satisfied customer. UPDATE: Sent an email and a text 5 hours later I called the dealership spoke with my salesperson. He said "This one is on me" I saw one of he places as is was in my direct line of sight" He then said I will have the windshield replaced, two hours later glass company called and set up an appointment to replace it :) nothing else on the vehicle has a scratch on it, hard to figure this one out. The salesperson was very nice wasn't pushy just a little shocked that he would not have said something about it. After all was said and done my salesperson did the right thing, but had to called out on it first. Would I purchase again, I honestly don't know.

mrplair

Apr 4, 2016

Short and Sweet, they had the car I wanted at the right price. Ricart let me take the car to get checked by another repair shop before purchase. Ricart got me to the payment I wanted without hours of back and forth. No pressure, they let me do things my way.

debbie

Apr 4, 2016

I was looking for a newer used vehicle with lower milage. We came to Ricart because family members have delt with them and had good experiences. We would like to thank Courtney Scholl and Thomas Rodney for getting us a vehicle in our price range and one we are pleased with,could not be more pleased. Also there was an issue with the vehicle in which they have taken care of for us,and again we are very pleased. They both worked diligently for us to get us what we were looking for at the price we we wanted. GREAT EXPERIENCE AND A GREAT JOB BY BOTH. THANK YOU BOTH!!!!!!

Sean

Apr 4, 2016

Okay. I have been looking for a car for a while now. I stated off my search locally, and found nothing. So got on the interwebs and found Ricart used car Factory. I received an email from Gina. (She seriously is like THE Best sales person everrrrrrr!!!) Not at once did I feel pressured into buying a bucket of bolts. She worked her magical car selling skils, but due to my credit (That's a whole other story!) anyways. I wasn't able to purchase a car from Gina (Super sad face!) She made this experience so awesome! (Hey Ricart boss people! You have a rock star, and her name is Gina!) I personally want to thank Gina for trying everything! I know there is a lot of people looking for awesome cars, so do yourself a favor. Go see Gina at the Ricart used car factory!!! If she doesn't make this experience enjoyable, then you have a problem!!

usparks12

Apr 3, 2016

Whole process of buying went very smoothly, from test drive to purchase. Very friendly and prompt attention, in a pleasant atmosphere. Jordan and Stephon, answered all our questions and covered all of our concerns. Michelle answered all of our financial questions. Good job! Thanks again.

achull

Apr 3, 2016

All of the workers were professional but made it a good experience.The visit was quick but we went over everything we needed to know with no hassle. Would definitely recommend this dealership to others.

LeThai

Apr 1, 2016

Gina was great; I highly recommend her. Out of all the dealerships I went to on my car search, she was the best rep. 5 out of 5 for her, easy. However, what takes my rating down to 4 from 5 was the overall customer experience. I was told I would be assisted shortly after I said what I was doing there. I waited for about an hour, and then had to state my purpose again before they finally paged Gina. Meanwhile, there are 20 people standing around doing absolutely nothing. Not one of those people said hi or asked if I was being helped, or even made eye contact when they walked by for that matter.

Nuna2002

Apr 1, 2016

From start to finish couldn't have asked for a smoother transaction. Our salesmen Brad and Austin were on top of it. The level of detail they put in to finding us a car was unbelievable! Sales Manager Mike came over and greeted us and made us feel welcome from our first step on the lot. Work an incredible deal for us and handed us off to Cass in financing. Cass went above and beyond to get us the lowest interest rate possible and even worked in his day off to make it happen. We will be recommending Ricart to all of our friends and family. More importantly we will be recommending Brad and Austin to them. Without sales people who can connect with your customers you don't have a business. You have found 2 of the best I have ever seen at a car dealership. Thanks again!!

Chuck Clark

Mar 31, 2016

The people I dealt with did nothing except show that they were committed to serving the customer. At one point there was a tiny problem which they rushed to fix. I am grateful for having a place I can trust. I have purchased one new car and two used cars there in the past 15 months. Awesome.

Hummer H3

Mar 31, 2016

My wife and I were greeted immediately by Brady(salesman) who professionally answered all of our questions/concerns. He was very thorough and knowledgeable . We couldn't have been more impressed and satisfied with his 'over the top' assistance. We were interested in a 2007 Hummer H3. He offered to let us test drive the H3 and we immediately new this was the vehicle we've been looking for the past 3-4 months. He quickly filled out all of the pertinent information/documents in order for us to submit and make an offer. After a brief and pleasant bid, we were the proud owners. Edwin(sales mngr.) was also a great person and very helpful. Chris Wright and Drew Elford(GO BUCKS !!) also were very helpful and extremely polite. Overall, this was the best buying experience we have ever had. A Big "Thank You" to all of the staff and we will definitely recommend Ricart to friends/family. Sincere thanks, Mike & Patti Bookman Pataskala, Ohio

eccard14

Mar 31, 2016

We had been looking for an 8 passenger minivan for our family for weeks!! We went to many area dealers and we were disappointed. The vans we found had too many miles or were in terrible shape. We were very discouraged and were about to give up our vehicle search all together. We looked one last time and expanded our search area and found the perfect van at Ricart! The condition and the price were amazing!! We packed 5 kids up in the car and drove there from Canton the next day to look at it fully expecting to be disappointed again. We were greeted by Tam Hopkins - Big T! He was patient, thorough & answered all of our questions! We never felt any pressure or rushed to make a decision or to buy. We knew that we had found the perfect car, the perfect dealership to buy it from and the best dealer to work with and to buy it from!! We had the best car buying experience anyone could have! They made popcorn for the kids and turned on video games for them to play and were so patient with us and our big family! They took their time to make sure we had the best deal/financing we could possibly have and went above and beyond to be helpful and made the kids feel at ease and at home while we finished the paperwork and bought our new amazing family dream minivan. When we are in the market again I am not messing time with any of the local dealerships around here locally - we are going back to Ricart and Big T! Ricart and Big T are hands down the best around all of Ohio!!The Eccard family

EscapeJanet030816

Mar 30, 2016

We have been looking for a used car for several months. We found one on March 8th and went out to Ricart the first thing in the morning. Jose Rivera met us because we had called first to see if the car was still available. Jose was wonderful, knowledgable and extremely helpful! We had another car we were exploring and Jose was great at pointing out the good points and concerning points between the two vehicles. He is a very nice salesman and explained the Motor Trend certified vehicle program to us and also the Easy Care Gold program, the Ricart Platium Rewards program, the best value guarantee, and the 72 hour exchange program. The car we purchased was certified and Jose put our minds at ease talking about everything the car had to pass for this certification. Once we decided on buying this car, Jose was just as accommodating with walking us through the rest of the process. I believe the young man's name was Ryan who assisted us with the loan and further explaining the Easy Care program. Ryan was very informative with stepping us through the tons of paperwork and we actually understood it all the next day! We walked away happy customers! Third time was a charm for us. We had visited the Used Car Factory twice before and were too late to purchase the car we wanted. Jose and Ryan represent Ricart very well! We have since talked to folks about who great an experience it was and are very happy with our new to us car. We have been Ford folks all our lives and were very happy to own another Ford! I must tell you that we had visited lots of dealerships and we found Ricart the best. Jose was the first salesman who treated me, the wife, as a I was a part of this decision. I have since been back to have the car detailed because we purchased it before it was cleaned up and that experience was my first disappointment. Jose kept apologizing that the car was not cleaned up yet and told me he would schedule an appointment, but I should block out a couple of hours for this to be done. I came on a Monday morning at 8:00AM and brought work to do to keep me busy for 2 to 3 hours. In an hour, my car was ready. I was shocked. When I got into the car, I saw it had not been detailed. The same dirt on the windows and dash was there. It looked like better on the outside, but it was not detailed. It was disappointing, but I thanked them and went to work. Ricart is a great company! That is my story and I am sticking to it! Have a great day!In answering the last question, it was the luck of the draw that Jose picked up the phone when I called that Saturday morning.

sdwalker

Mar 30, 2016

Rick Johnson was very helpful in selecting cars for me and very patient in dealing with me. He answered all my questions and wasn't pushy

Msjdg518

Mar 30, 2016

I went in to the car buying experience negatively, Gina my salesperson ahowed me that buying a new car isnt that bad at all. She got me the car I wanted with a few extra bells and whistles. I had the best dealing with her! If you go to buy a car ASK FOR GINA!!!!!! The entire staff that my family and I came in contact with was courteous and helpful, the entire time we where there. I can say enough great things about Ricart! I am glad I waoted and didnt go any where else.

BRSRARIR

Mar 30, 2016

We came out mid morning Saturday. The dealership was busy. We never felt rushed both Steve and Roy took their time with us and listed to what we wanted and only showed us trucks that met our wish list. They helped us find the perfect vehicle for our family and we couldn't be happier. We would definably recommend

Josh H

Mar 27, 2016

Gina M. Was great to do business with. She worked hard to meet our needs, and was a pleasure to talk to. Highly recommended and will be back for another purchase. Great prices and friendly atmosphere.

sj253309

Mar 27, 2016

I came in with my dad, just to look at a few cars. It was important for me to find something I could fit in my budget, and also something with great MPG. Brian was the first person to meet us out in the parking lot, and he happily walked us around the lot and let us know about each car we stop at. He also worked hard to get me a good rate and monthly price. James from finance was great too, super nice and even hooked me up with a great deal on the extended warranty! If I need another car in the near future, I will definitely be returning.

AudiV8S4

Mar 26, 2016

My saleperson was the best ever. He didn't pressure me into doing anything that I didn't want to do. He worked with my budget, was really nice, and super relaxed. He did everything I asked and more. I wish all car salesmen had his attitude, charisma, and people skills. He deserves a raise!

VickiVance74

Mar 26, 2016

Awesome service from the beginning to the end. Rick Johnson was able to get me approved with no down-payment and a payment I could afford.

pierforu

Mar 26, 2016

Thomas Rodney, and Rachel Marr worked together as a team to find me the best deal possible. Even though my credit was poor, Thomas was able to get me financed at 12% instead of the 24% I thought I would have to accept. In addition, they found my dream car at a great price. My 2012 Dodge Journey does everything but drive itself, and everyone complements me on what a great looking car I have. I am really grateful for all they did.

hondaelement09

Mar 26, 2016

I recently bought a honda Element and had a great experience with Ricart Ford specifically Catrice Mitchell. Thanks for being a one stop shop and helping us get the vehicle we wanted and needed.

Adams4232

Mar 25, 2016

I was in a time crunch needing a work truck. Found what I was looking for and made a deal with ricart. Test drive the truck and made arrangements to pick it up and sign papers the same Friday. I call on my way and they preceded to inform me they marked the truck up 3000 dollars and would not sell me the truck or honor their end of the deal. Now my business will suffer for their mistakes. I read the bad reviews on yelp and thought I'd give them benefit of doubt. Do yourself a favor and go elsewhere with your money. I should have listened to the reviews.

David73

Mar 24, 2016

Looking for a late model used truck with only basic equipment. Very hard to find this type. Our sales person Tim was very helpful in showing us the used truck inventory and let us take our time. Was able to find a 1 yr. old truck equipped exactly the way I wanted at an attractive price. He was very knowledgeable about the inventory and very professional in manner. No high pressure or other "games" sometimes found at other dealers. He was able to arrange a deal with a minimum amount of time on paperwork. I would definitely recommend him to others looking for a used car or truck.

Linda0813

Mar 22, 2016

Very helpful sales people. No pressure to buy right away, but i felt like if i needed help he would be happy to do what he could !

Nancy Wiley

Mar 21, 2016

Came in to looked at a Ford Edge and walked out happy. They was able to do everything I wanted to get it with no problems.

Tierosu

Mar 19, 2016

I tried about 10 to 11 different combinations of vehicles, cosigners, and money down in order to get myself into a car. And Mrs Gina McDougal helped me every step of the way helping me to get into a car that suited my needs and fit my financial situation! She never gave up on me even when I almost did myself. Thank you very much for all your assistance! I'm recommending co-workers left and right to Ricart Used Car Factory!

fisherdv

Mar 18, 2016

Met with Ryon Wood. Very nice guy, very efficient and doesn't get pushy. Had a great experience with him. Definitely need more salesman like him.

Anthony

Mar 17, 2016

Great place to buy and have vehicle serviced. Always take great care of us. They were wonderful to work with in the sales department and the service department has always treated us right.

mountainman_07atyahoo.com

Mar 17, 2016

Product was very nice and the price was very reasonable. the service had room for improvement but the experience was good. Overall I would buy again.

grandpa mike

Mar 17, 2016

Gina , our sales person was a joy to work with and very kind to our three year old grandson even when he was tired and cranky. Will call her when we need another vehicle.

ash07todd

Mar 16, 2016

My husband an I had been trying for weeks to purchase a car an we kept getting denied at every dealership due to filing bankruptcy recently but when we went to Ricart they did everything to help us get approved, they worked very hard an found us a wonderful SUV an got us approved with no problem! Me an my husband are so grateful to them without them we won't have our 2013 Dodge Journey! The car only had 17,000 miles an it was price at a great price! We got it for $17,462 which I think is a great price with such little miles and on top of that we got free car washes for a year, free oil changes and free brake an tire rotation so from now on when purchasing a car we will be going to Ricart they were so friendly and patient would definitely recommend them to anyone who is looking for a car!

EricW952

Mar 14, 2016

We came over from Dayton to look at a hard-to-find Toyota Avalon. My wife had done some homework on line and by phone with Courtney. We were greeted on time for our appointment and looked at the Avalon and one other candidate. We were given a lot of time and opportunity to check both cars very closely. Courtney knew everything about them that we asked. Arranging for the test drive was smooth. Once we decided to buy, loan application and sale closing went well, too. Cass walked us through all the paperwork and pursued a lower interest rate loan for us, also, and helped us overcome some misgivings about the extended warranty. It was a long afternoon (about 5 hours) but we ended up with a very nice car that should serve us well for years to come. We were impressed with the organization's size and smoothness, lots of hustle and bustle but it all looked very purposeful for as many "moving parts" as there are. One critique item: we noticed several overflowing trash cans in customer waiting areas; could someone empty them out half way thru the day, till housekeeping or the custodial staff gets there at night.

lawson

Mar 14, 2016

Our office was in the market for a new van to transport Veterans to their VA doctor appointments. We contacted other dealers that were no where near as helpful as Gina was. Once she found out what were looking for she put us in the right direction and the experience was very simple. We are very satisfied and now the Veterans that we have the privilege to transport get to ride in the safety and comfort that so well deserve. Very comfortable and easy experience!

Bluechip

Mar 14, 2016

I was able to come in and pick the truck I want with out having to be up sold on something out of price range. Mike and Rachel made it an enjoyable experience.

Schickster

Mar 14, 2016

Brady was great to work with. No pressure. Understood what I was looking for. No surprises. Financing process was straightforward. Easiest car buying experience I've had from a large dealer.

Britta A

Mar 14, 2016

This was the fastest we have ever bought a car! In out papers signed I. An hour and a half! Thank you Mike and Rachel for your quick and efficient help!!

dancer

Mar 14, 2016

This was the quickest l have ever boughten a car Greg Roytman was fantastic.. Found me the perfect car.Thank you Greg l really appreciate all your help

Matt Passwaters

Mar 13, 2016

Rick did a great job finding us a vehicle that we were comfortable with. At a price that worked. I recommend him for any used vehicle that you may be interested in.

Ram Glass

Mar 13, 2016

Purchased a used 2015 Ram 1500 and just loved the customer service, I worked with Gina McDougal who went out of her way to show me multiple trucks until I felt I had the right one for me! This was my fourth vehicle I have purchased from Ricart over the years and they have always been more than fair.

Giesecek

Mar 13, 2016

Gina helped me find my car after 3 months of her searching for the right car. Ended up buying an Infiniti that has everything you could want. Service was so good we bought 2 cars that day. IDE highly recommend asking Gina for anything you want and she will find it!

Go Go Shopping

Mar 13, 2016

I needed another car and the helpful sales and finance people got me a deal that I can live with. It was a great experience.

Ketienne

Mar 12, 2016

Great experience! No pressure and found what I need! Rachel was wonderful. Very friendly. They walked me though my options and I found my "fit".

Smartin3883

Mar 12, 2016

Excellent service and care.courtney was extremely helpful and knowledgable I would recommend her to anyone. She made a stressful situation much better. I could not have been happier with her help.

redsoul1

Mar 11, 2016

I went to look at cars on a cold/rainy Friday night with my parents and since it was an hour or so to close no one really talked to us. We were looking at cars when a group of people walked out and Tim was the only one to ask if we needed help and insisted we go inside because it was freezing. He helped us look at a number of different cars, gave us his card, and said to come back when it was the daytime to get a better look. We went back the next day and he helped us when he finished with a previous customer. We had our eyes on a car that had not been put on the lot yet so he drove us to the photo-lab where it was getting its final touches, he found the keys, and went on the test drive with us. He kept checking on us when we were waiting to finalize the paper work and said goodbye when we left. He was very helpful for a first time car buyer.

worst experiece

Mar 9, 2016

We found the SUV we had been looking for online, arranged to come look at it! Everything went as planned when we got there, we traded vehicles that morning. Got an hour down the road, noticed an issue..called, guy assured us it would be taken care of with warranty. Week later got it into a local shop, they informed us the vehicle had been wrecked (we specifically asked this on the phone and before we purchased) Don't go by the car fax!!!!!! Several thousands of dollars worth of damage, they would not take the vehicle back.. After talking to several people they finally did agree to pay for the damage. Issues are still arising, mind you this is a 2015 with under 10,000 miles. Who would have thought? I should not be having to look for a different vehicle, only having it for 4 months.Very Dissatisfied

Jbrown2015

Mar 9, 2016

They helped me in every way possible to get me into the vehicle I wanted. Made the process easy and did what they needed to it was a nice experience.

wthomaschek

Mar 9, 2016

Courtney and Cas were personable, professional and very knowledgeable. The gentleman that helped negotiate the deal was as well. Great experience with very little hassle. Courtney was very patient and accommodating.

Jaworski.14

Mar 9, 2016

Staff was courteous and professional. This was my first time buying a car but they worked with me to make sure I was comfortable the whole way through.

tmay

Mar 9, 2016

Courtney was so nice to deal with not pushy but there to answer any questions. She was very Professional. The place is very nice and has a great selection.

Lacy

Mar 8, 2016

Courtney was very useful helped us find a vehicle that fit our needs and understood what we were wanting. Very friendly and patient. When we'd ask her something about the vehicle she was very resourceful and got us the answers we were looking for. When I has questions a week later she got answered them for me in timely manner. When trying to get figure out who I should talk to about a couple issues I asked Thomas Rodney and he never got back to me but when I talked to Courtney she explained my options. Everyone seemed to work with us and getting is the best deal possible and appreciate that. We love the van. Just need to fix a few things but other then that it's Great .

tommeek73

Mar 8, 2016

Staff at Ricart we very helpful and was able to get me a good rate for my purchase. All in all great experience. This is our 4th car bought from Ricart. 2 from New and 2 from Used. We have a trust there with the dealership.

AF1722

Mar 7, 2016

I've had a couple of negative experiences buying a car from a dealership, but the moment I walked in at Ricart I was put at ease. I was greeted at the door immediately and Jesse was very friendly and easy to talk to. Never once did I feel pressured about anything and when I was done I was very happy with the whole experience.

Ashley

Mar 7, 2016

I went to Ricart today to purchase my first vehicle. The salesmen Tim Park and Shawn Cottrill were great with helping me find what was best for me, and making the experience as easy as possible! I am now a very happy, proud owner of a new car, thanks to Ricart's great help!

george42

Mar 6, 2016

We drove about 125 miles for a 2013 Ford Fiesta. It was well worth the drive. It was the best dealership I've been into for years! Wished we lived closer for the free carwashes. Plan on dealing with this dealership in the future. Cody Green was a very polite salesman and I recommend him to anyone.

Jennifer

Mar 6, 2016

I had a great buying experience. Ricart provided a friendly, no pressure environment with a great deal on my vehicle. Check the website for the best price.

TCassady

Mar 4, 2016

I am very grateful to Chris for being patient in helping us find the right car for us. I will recommend him to all my friends!

cwheel

Mar 3, 2016

I would like to say Thank you to Mike Foster, Logan Gray, and Ryan 6, the awesome threesome, for providing exceptional customer service, professionalism and assistance with purchasing my new pre-owned vehicle.I had researched online and was outside looking at the SUV when Ryan came out . He introduced himself to me and said that his Manager Mike Foster had sent him out to assist me. Logan was very helpful, he answered my questions, as well as asked me questions as to what I was looking for. He spent a lot of time with me showing me the vehicle and wanting to know what I really wanted . I didn't feel rushed. He even told me to "stand back" and look at the SUV to ensure that I really like the way it looked. At that point I knew that he had listened to me !When we went back in to speak with Mike and get numbers, he was equally accommodating and professional as was Ryan 6 (smile) in finance. I will definitely refer friends/family to Ricart . Thank you so much Guys! C. Wheeler

Rachel33

Mar 2, 2016

Mike helped me find my Ford Fusion with a friendly smile and enjoyable conversation, sprinkled with a few good laughs as we narrowed down my choices. I haven't needed to buy a car for some time so I was apprehensive and convinced the experience would be tiresome, however it was the opposite.Thank you Mike at Ricart for making it a painless experience.

Mike36

Mar 2, 2016

Catrice had us pre-approved and the vehicle at the showroom waiting on us to get there!! Once we made it back to finance we were in and out in 30 min

CurtisPowell

Feb 29, 2016

On Saturday February 27t,2016 my wife and I went into Ricart used car factory looking to but my wife a car. We were greeted by Catrice Mitchell who was an excellent salesperson. After a few short questions about what we were looking for she pulled up a few vehicles and we test drove two. Deciding upon a 2013 Hyundai Sonata. We were approved, signed paper work and drove the car home that same day WITH a full tank of gas! Catrice was very kind, curtious and knowledgeable in all aspects of the questions we had for her. We will return in the future for all our car buying needs and will recommend her to everyone interested in purchasing a newer vehicle. Thank you, Curtis and Amy Powell

vtd204

Feb 29, 2016

Gina was great to work with! She let us take her time and found us a great car! This is the second vehicle we bought from Ricart and will look to them in the future.

Tbonez

Feb 28, 2016

The salesperson and his supervisor were very respectful and professional as we worked through a deal to purchase a vehicle. The salesperson took his time and did not make us feel rushed.

Gregory Russell

Feb 28, 2016

Advertised vehicle before servicing it. Was waiting and dealing for 3 weeks. Great to work with other than that. Thanks for your service Bryan and Ciera.

Francis, Carolyn

Feb 28, 2016

I called my salesperson for a second purchase. I purchased a car for my son in college and now needed a car for myself. I knew the type of car I wanted and my salesperson was a great help.

jcrawford618

Feb 27, 2016

Today we brought our 18 year old daughter to test drive a 2007 Jeep Grand Cherokee. She test drive it and it was exactly what she is looking for. Unfortunately, she had to be at work and her grandfather who has offered to cosign was not present. Later that day, her grandpa travelled from Springfield to test drive the jeep and sign his part of the paperwork. We called and spoke to the salesman we had dealt with earlier that day to let him know we were on our way back. We then took it for another test drive. When we arrived back at the dealership we were informed that there is another party interested and ready to pay cash and unless my daughter could be there now they could not sell the Jeep to us. We had already discussed that she was at work and would have to stop in tomorrow to sign her part. This did not matter to the sales manager. The fact that we have been loyal customers and have purchased 3 other vehicles from Ricart does not matter. They want their sale now and don't care about the customer. We will not be back to purchase another vehicle, service, or even a car wash. There are plenty of other dealerships that want our business. Sincerely your former customer,Jaime Crawford

Kimburr

Feb 26, 2016

We were greeted by our sales person as soon as we started walking towards the building. Mr. Morales was extremely nice and helpful in helping us find exactly what we came for!!

Jeepfam

Feb 26, 2016

Shawn continues to be a stand up guy and role model for customer service. Bought a car from him a few weeks ago and encountered some issues having an accessory installed with another contracted facility. Contacted him and he eagerly took our call even though it was his night off. He immediately started making calls and getting things in order to address the situation. Has made sure to follow up through the whole process to make sure things turn out as promised. Can't say enough about how great he is to work with. Thanks for everything!!

Princess

Feb 26, 2016

I had the worst possible week of my life until this week. My car of over a year stopped working and then my brothers car also quit on me almost a week to the day. Drew came to pick me up since I no longer had a car and took me through the whole process. I felt comfortable and he made sure everything was taken care of for me. Ricart made my first dealer car purchase a comfortable one. I had big fears about buying a car from a dealer but I like the community feel at Ricart. Thanks guys!

Lauren

Feb 25, 2016

Mike made my SUV purchase fast and easy. He took the time to answer every question I threw his way. He was very upfront and honest with me. After I purchased my SUV, he followed up me me to ensure that I was happy with my purchase.I have never purchased a vehicle before with so much confidence and ease. Definitely recommend Mike L. At Ricart and will definitely be back!!

Cealanaross

Feb 25, 2016

Everyone was very helpful especially my salesperson scott doe ,he stayed with us til the process was completed and was very supportive offered a lot of advice

rgould1062

Feb 25, 2016

I highly recommend this place. Very friendly staff with very detailed cars. I highly recommend getting it serviced through the company. It's a very respectful place.

jasonlh

Feb 25, 2016

i went to ricart used car factory to buy my 5th car in the last 15 years or so and i was very satisfied as i have been in the past. i love the selection of vehicles that ricart has and we found a great used car at a really good price. this time we had Courtney Scholl help us with the sale and she was great. we took up her whole day looking and test driving but she didnt mind. she was very friendly, helpful and knowledgeable. i will go back to ricart whenever i'm ready for my 6th car.

Nickjon

Feb 24, 2016

This is the smoothest car purchase possible with Gina! Very personable not pushy! On the test drive we found out she's a ford fan. And even tho we were in a Chevy it was a good test drive. Growing up she was an avid hunter. All the while making sure we were happy with the car. How many customer service reps can you say made you feel more like family as Gina did...very few! I would recommend her to any and every person I know!

Phil

Feb 24, 2016

Was visiting Ricart for purchasing a Mustang GT, And i am dam sure i met the right person.Mike 's help was really helpfull a lot and am pretty sure , No one else would have helped me better.He has a good knowledge on car's and gave proper advise on what and how to buy.

MKS

Feb 24, 2016

I had an unpleasant experience with my 2014 purchase but decided to give the dealership another chance with a different sales person. Gina was awesome and I am very happy with my new purchase!

jimmorganhhh

Feb 24, 2016

Gina McDougal and Brandon Haywood were very easy to deal with. I explained to Gina what I was looking for. The initial vehicle I was interested in did not work out. She kept my file and contacted me when another match arrived at the lot. The car was out of my price range. I explained to Brandon what I was willing to pay and he met my price with no haggling and salesmanship. I feel like I got exactly what I wanted for a fair price. I hope the experience was as enjoyable for Gina and Brandon.

ravven

Feb 24, 2016

Was having a bad deal with a couple other dealerships, when we came in with all the information Courtney Schoy was there to save us of all the trouble, took all the information had us pre approved in no time. We went on a test ride in my new RAV4, It was very clean road nice I fell in love. All the workers held the doors as we reentered.Edwin Berry work his magic and got us in this car like it was nothing, even got it to where we was comfortable. I would say you all seem to pull together as a team should. I will sure tell everyone I know what great work you guys to . The paper work at the end was very much explained to us thanks all for such good work.

william f wilson

Feb 23, 2016

I purchased a 2008 GMC Sierra Courtney Scholls was my car dealer she was excellent. She was very patient and showing me trucks and took time to fix anything wrong with the one I bought. Thomas, the manager, was not pleasant at all. He made it very uncomfortable. We did try to work with him to get a few hundred off the price of the truck which he was unwilling to do. I understand that but his personality was so bad that we wanted to leave immediately. We had been in previously to look at vehicles and dealt with him. We left then and definitely did not have any intention of returning because of him. Courtney was great however.

lilbricka

Feb 22, 2016

Rick Milligan greeted us as we arrived at Ricart. We told him that we just wanted to browse on our own. Rick was very respectful and let us browse while periodically checking on us. Rick was able to answer all of our questions and did not try to push us towards cars we were not interested in. He seemed genuinely concerned with helping us find the car we wanted. When we were finally ready to purchase the vehicle we did have to wait about an hour and a half to sign paperwork with the financial representative (this was also a Sunday afternoon). This was by far the only part of the process that was slightly annoying. Realizing we would not be able to complete the purchase until the following day, Brandon told us he would keep the car overnight. The next day after completing the purchase and driving away, we still needed Rick's assistance in a small matter. At this point there was no reason for Rick or his supervisor to help us, seeing as we had already purchased the vehicle. Yet we were provided wonderful customer service once more. Overall a wonderful experience. If you are looking for a down to earth guy to help you look for a car while not waterboarding you into buying something you don't want, Rick is your guy!

mpicione

Feb 21, 2016

It is what I've come to expect from a Car Dealership, the Salesman is friendly and personable, the "closer" is more matter of fact but respectful and pretends he can't do anything when he actually can, and the Finance Person (Michelle) is pushy and high pressure. Their new internet pricing did mark the car down quite a bit from the sticker, but not as low as it should have. I was bothered by the fact that they claimed to have spent $1200 refurbishing the car but could only itemize $175 of it. I was also bothered that Michelle flat told me the car would break within 5 years and I'd spend more than $2800 on repairing it after her 15 minutes of high pressure sales on the extended warranty failed. She did everything but call me stupid to my face. BTW, when you say no to anything but show interest, the price will immediately drop (regarding warranty, extras, etc. - the "Platinum" service package went from $595 to $395 in about ten seconds flat when I showed her the math of how it wasn't worth the cost.

Will

Feb 18, 2016

Good car sales man went the extra mile for us. I would highly recommend any one to vist that is interested in purchasing a car they will defently work with you and find you a good car

Libby & Tom

Feb 16, 2016

Lorenzo Gomez did an excellent job in helping us find the car we were looking for yesterday. It was a pleasure to work with him.

SorentoMike

Feb 14, 2016

We went down to see abut a Kia, ended up driving away in a very nice, clean car. The salesman Shawn Cottrill was very helpful, even when it was 10 degrees outside at most. I will be back to purchase again.

Balto147

Feb 14, 2016

Rick was a great salesman and was helpful throughout the whole process. I couldn't have asked for a better salesman and I think he deserves a raise.

Bluto

Feb 14, 2016

Sales rep Gina Mcdougal was very patient and helpful. The dealership was very busy today. There was a long wait for the sales manager and finance department. She made it worth the wait.

Eric

Feb 13, 2016

I have bought three vehicles from Ricart Ford used car factory. Each time I feel that I got a very fair price for the vehicle that I have bought as well as excellent financing options this being my third purchase I feel that I was rewarded for being a repeat customer and I intend to buy from Ricart anytime I am in the market for a new or used vehicle

Shloomis

Feb 10, 2016

Courtney was very attentive to our needs and never once rushed the process! She was very kind and answers all of our questions! I will be recommending her to everyone I know!

Nissanmurphya1992

Feb 10, 2016

Ricart was a great place for a new used car. I was able to find a really nice car within my payment range. The workers were very patient while I selected my car of choice, they understood why I needed a new car, and they would go out of their way to help me find cheaper payments for me. They were also very polite and didn't have me wait so long.

Eggersb

Feb 10, 2016

Came into Ricart today looking for a car big enough for our family of 7! Abdoulaye was very helpful and found us the perfect vehicle!

cagedbird_jd

Feb 10, 2016

From the time we entered onto the lot we were greeted with warm friendly smiles and unexpected helpfulness. We were given every option within our budget, and didn't feel pressured to make any hasty decisions. Everything was thorouly explained, and I greatly appreciate Catrice for that. I have already started telling people about how pleased we were.

Karen

Feb 8, 2016

I made an appointment with Brian Kimball and felt comfortable as soon as I met him. He is easy to talk to and after discussing what I was interested in he knew exactly what to show me. He answered all our questions and showed us plenty of cars to choose from. No pressure sales and we had plenty of time to make up our minds. We met his boss, Shawn Cottrill, and he treated us great also. Will definitely tell my friends about the service and the great experience we had!

Tank

Feb 8, 2016

Thanks to Gina for expediting my purchase. My finance person was laid back and understood everything I needed. I would recommend this dealership to anyone who is looking for a good vehicle.

Daniels3

Feb 6, 2016

Wanted to thank Nathan Turkovich for helping us in getting a very good used car! Our experience was wonderful! Was pretty quick and easy made car buying fun??

Krista

Feb 4, 2016

Nothing will make me leave a dealership faster than an obnoxious, know-it-all salesman. Greg Roytman will have me coming back. He was knowledgeable and attentive. Most of all, he listened to what we were looking for and worked hard to find a perfect match. He was great.

Jodi

Feb 1, 2016

Polite and courteous salesman. Johnny Carlson was very helpful and professional. Never once did I feel he was not shooting straight with me, nor did I feel pressured. In and out with a great car in under three hours. They also worked to get me the best interest rate and payment. Actually I even learned a good deal about financing and credit from him. Overall a very good experience! Jodi

Nick11

Feb 1, 2016

Abdoulaye is unlike most car salesmen I've met in the past. He was very patient, helpful and most importantly honest. He was more than willing to accommodate every request I had and there was no pressure whatsoever. I ended up with the perfect car for a great price, thanks Abdoulaye!

Skeens6179

Jan 31, 2016

The minute I spoke with them on the phone all the way to the end of the sale they went out of their way to make sure I was happy with everything I was getting , says a lot when you feel like more than just a number and they go out of their way to make that happen, keep it up Ricart !!

kiasoulowner

Jan 31, 2016

Went to Ricart three different times over three weeks to look for a used car. The sales people are very quick to meet and greet everyone that comes to dealership. Although with good intentions, sometimes I just wanted to look around the lot by myself without feeling the pressure of a sales person. Everyone I talked to at the dealership was very friendly and helpful.Over my visits to the dealership I was able to test drive 4 cars without feeling any impatience from the sales people. The fourth test drive I was able to take by myself. This happened to be the car that I ended up getting.The trade in value appraisal process was very quick. However, this means that attention to details in the cars don't really get considered in the values. This also means that a lot of flaws in the car get looked over. Make sure you do a thorough inspection of the vehicles your interested in including checking alignment, rust, electronics, brakes, gas caps, wipers, tires, etc. May even suggest bringing an OBD-II tool and do some performance monitoring of the system during the test drive. Was surprised to be told that they do not sell and used cars with reported accidents on the car fax. This brought some peace of mind to the inspection process.The sit down process to buy the car ended up being quite lengthy. We came in with our own financing which seem to through off the sales people's knowledge in the process. This resulted in actually being denied to get a car I was interested in the first time because they were following a different process. Before signing the papers to the vehicle I ended up getting, they agreed to fixing a couple things that were off with the car. The only thing I wish I could change about the sit down process is to cut out the middle man that goes back and forth between financing and agreeing to numbers. This took up a lot of time and casts a very shady impression. Overall, I was very satisfied with the deal that Ricart was able to give me. They definitely exceeded my expectations going in. Just make sure you following the directions your financial institution gives you if you get financing outside the dealership. Ricart is definitely willing to work with people to get the car they want.

Rick D

Jan 29, 2016

I always say that to determine the character of a person or company you do not worry about how they handle things when it's going well but how they react and handle issues. Today I have had that experience with Ricart Automotive. There was some confusion about getting my plates switched from our old vehicle to our new. When my tags for renewal came it had our old van on them. We called Ricart to see what needed to be done and was met with nothing but an attitude. Instead of working with us to determine how it needed to get fixed (which was not a large job) we were met with accusations and blame. My wife was nothing but frustrated so i took the phone to try to get to the bottom with the simple question of "What do i need to bring to get this taken care of" to which i was belittled by the person on the phone for not taking care of it already. At this point I asked for his manager to which the response i received was "My name is Brad Ricart". At this point i determined that I will never go to Ricart again and i hope everyone I know will never go there for a vehicle. Fortunatly the BMV was nice enough to answer my questions and all I needed was to bring my drivers license. This was a valuable lesson to me and i hope no one else ever has to go through it as this type of situion is frustrating and confusing.

Stellathestroke08

Jan 27, 2016

The people are friendly. Made my purchase fun. And my sales person made me feel like family. I will definitely return to ricart in the future. thanks

JoJo43123

Jan 22, 2016

Came in to see if I had any options to get out of a negative equity situation with a current truck and see what they had inventory wise. Dealt with Martin Frazee and Thomas Rodney and Chris Wright. I was there for about 5 hours which was a bit long, but I found a great deal on a used Toyota, got the financing I wanted and a warranty which they honored after I discovered a problem upon leaving with the truck. They worked to resolved the problem and I love my new truck.

SlimPickenz

Jan 22, 2016

The whole purchase was a headache. Got a quote on my trade in thousands less with one manager than another. Tried to sell me my truck for $2,000 more than advertised on the website?Purchased extended warranty, vip service, dent coverage and key replacement. Had first oil change performed inwhich took 3hrs. I was on time for my schedule at 7:45am. Didn't leave until 11:00am. They performed a thorough inspection of my truck unannounced to me. I saw the tech yanking and pulling on my wheel hubs with the tires off?I asked what he was doing and they said it was normal procedure to check for upper control arm damage? Long story shortened, I left with my wheels badly out of alignment. They said I must have hit a bump really hard and I was at fault? I pulled in and they were fine. I left and had immediate issues. Also had a spare key made. Once that was finished I got home to realize later that evening that my key fob no longer works? I had a 3 hour oil change, wheels yanked out of alignment and a worthless key fob all inwhich were in perfect working order as I pulled into the bay. All around terrible experience. Would absolutely not recommend.

John

Jan 22, 2016

I went to look at a 2011 Silverado that I talked to a sales person about(Gina Mcdougal). Two days passed before I got a chance to stop into the dealership and the truck had been sold, oh well. Gina offered to bring around a 2011 f150 that had just come in and was just finishing getting detailed. (The seats were still damp from shampooing). It turned out to be a really sharp, clean truck and decided to make a deal. Brandon Haywood and Gina worked to get me a good deal and I drove off a happy buyer. I noticed the next morning a panel on the rear slider window was spidered, I had not noticed it when looking the truck over due to the dark tint. I called Gina and took the truck back for them to look at and they went out of their way to make it right. As of this writing I have an appointment to get a new rear window installed with no hassles whatsoever. The whole process from first meeting with Gina, who was very knowledgeable, to closing the deal to dealing with the window problem was first rate and the whole team was very professional. The wife bought a 2013 jeep from Ricart a month before that, and was treated very well so that was what made me give them a try when I needed another truck., don't be in a hurry, be clear as to what you want and your limitations and you will have a great buying experience with these folks.

DDiershaw

Jan 19, 2016

Brady Lonsway was the BEST used car saleman I have ever dealt with.........EVER!!! His attention to detail and kindness went above and beyond the call of duty! I would buy from him time and time again. I tried for over a week to talk to people on the phone from Ricart about this van. I guess they thought I wasn't serious as I was coming from Texas to pick it up, and I couldn't make any progress for a deal with either of the other men I spoke with. One of them was even a sales manager there!!!! I tried one last time and thankfully Brady answered the phone and was there to help me through to completion. He rates 100 Stars in my book and I pray much success in his endeavors, what ever he chooses to do in life!!!! He will be a success as he understands customer service in a way the others could learn from. Thank you Brady!!!!!!Debbie Diershaw

JJohn

Jan 19, 2016

I dreaded the need to go car shopping but I was in the market for a vehicle. I was pleasantly surprised to have a great experience in my vehicle search. My sales person, Courtland Bullard, did a wonderful job of following my lead in looking for the truck I wanted. He was patient, helpful, and informative. He gave me a chance to find the vehicle I wanted and helped me to drive home in my new truck. A big thank you the the whole Ricart team.

jholbein

Jan 19, 2016

I had a great experience buying my new car with Rick Johnson and help getting financed when I didn't think it was possible. Would recommend them to anyone

PPenn

Jan 19, 2016

Over the course of our car buying years, my husband and I had visited Ricart twice without much success. They either didn't have the vehicle we wanted or the price we wanted to pay. And on one occasion many years ago, we felt utterly insulted by the trade in value they offered for the vehicle we had at the time.Things have apparently changed for the better! Several weeks ago we hesitantly visited, looking for a late model GMC Terrain. Our sales person Courtney Scholl was fabulous! She was funny, patient, low pressure, AND she braved the cold temps with us without complaint. They had several Terrains to choose from, but we couldn't find the Terrain in a 6 cyl and SLT package for the cash price we needed to work within. Courtney called the day after our visit, with no sales pitch, but just to say 'thank you' and 'keep me in mind'. We continued our search at other dealerships with no success. One week later, we got another call from Courtney, again just to say 'hello' and 'don't forget about me'. We happened to be in the area exhaustingly looking at cars, and decided to go see Courtney again.Lo and behold, they had just gotten a Terrain in 3 days prior. It was exactly the car we were looking for....color, engine, package, mileage, EVERYTHING. We made Brandon Haywood (Courtney's sales manager) an offer which he immediately accepted! James Burns made quick and friendly work of the paper trail. Everybody was super friendly. My husband and I just looked at each other and said "That was the most comfortable car buying experience we've ever had"Courtney quickly washed the car, filled it up with gas......and off we went. We are Very happy and we LOVE our car!!!!

Patrick10189

Jan 18, 2016

The crew at Ricart are very helpful and catered to our needs no question they also went above and beyond to make sure we received the best value for my dollar.

sparksralphe

Jan 18, 2016

Colton was very helpful corresponded a couple of day via email due to my schedule but finally met and purchased the vehicle.Thanks Colton, well done.

29tsquared

Jan 18, 2016

Easy from Start to Finish, They found the truck we were looking for and got the price to what we could afford. Really easy to work with.

ka23

Jan 18, 2016

Ryon Wood did a great job of showing us all the cars that meet our criteria. Everyone went out of their way to get us the in the price range that we need.Overall it was one of the best experiences I've had purchasing a car.

yojaycawthorne

Jan 18, 2016

I saw a t.v. aid, it said bring in 2 pay stubs and you get approved and no money down. I was not offered anything, no lease, no other options. They just told me if I had $2,000 to put down they could help me. After they didn't listen to the fact the my husband didn't want to be on the title. We were trying to do this with it being only under my name. Being a female and also I guess not falling under other requirements false aid....... is all I'm saying.

Someone from out of town

Jan 18, 2016

Car buying is never a great experience, but overall this wasn't too bad. The people were friendly and helpful, as usual the worst part is standing around waiting.

MattE

Jan 17, 2016

Sales was great with my 2015 escape. Satisfactory service. Asked to get my car cleaned after and it was serviced. Didn't seem like it was cleaned in or out. Tires were dirty and floors not swept.

hay

Jan 17, 2016

they did a great job keeping me up to date on everything! nothing but a good experience overall and friendly service from Ricart from day one.

Darlene

Jan 17, 2016

Easy to work with, Nice dealing with a sales person who knows her stuff. They weren't too pushy trying to sell any of the extras.

Wayne/Denise

Jan 17, 2016

We are very satisfied with our experience, Ryan Wood was our salesperson. He was so patience with us. Never pushy or trying to put us over the limited we set. We didn't know if we wanted a car or SUV, he showed us many in the rain until we we found the Dodge Citadel. It was everything we were looking for. If we would buy another vehicle I would definitely would like to work with him again!!!

Pam63

Jan 17, 2016

Jeremy made it pleasurable to visit and pick our Kia Soul , he had to go find one in the Alien 2 color I wanted to see . Jeremy went over the Soul with us as to what it had and did not have . I was scared to make a new purchase but Jeremy made it simple and explained every thing as we went along Thank you Jeremy

fjkj1386

Jan 17, 2016

Very prompt, friendly and professional. They get you right in, the waiting and restrooms are spotless and overall a great place and company. I would recommend it.

K&J Westerville

Jan 17, 2016

The ease of changing our appointment and when the car was finished they told us of perks that we didn't realize we even had that were given to us at the time we purchased the car. Only wish I would have bought my other cars for them before.

leonbones

Jan 17, 2016

bought out used vehicle there, it came with a problem that we only found out about when we took to get oil changed. The dealership took responsibility for the issue and fixed the problem. They were great!

Spence50

Jan 16, 2016

Our car was destroyed in an accident. We decided on the make, model and trim package and how much to spend on a replacement. We started our search at RICART USED CAR FACTORY then on to other dealers who advertised our selection. We could have saved time and gas, because we found the best deal at RICART'S.

aaron134

Jan 16, 2016

good customer service. Did not like that sales representatives swarmed around your car like a vulture. Everyone was nice and friendly. Thanks for your help with buying my first car!

Phillysteve614

Jan 16, 2016

Had to get a new/used SUV for my wife. This is our 3rd purchase from Ricart and we have always been happy all around, from the Saleman to the service department. We did a bit of Internet shopping and even test drove at another dealer, it's hard or almost impossible to beat pricing and customer service at Ricart. Having the Motortrend guarantee is a great feeling when buying used, they stand by their vehicles!!!

kelly2271

Jan 16, 2016

My jeep was wet in the front driver side and back driver side which caused temporary electrical problems, Bradley Moss had leaking area located and sealed interior dried out and everything is back to normal, didn't stay around so they took me home and brought me back when everything was done(love the shuttle drivers they're nice) good experience every time I have to go there.

Halfpt2

Jan 16, 2016

This is my granddaughter car she was very please with the service , since this is her first car. Looking forward to my next checkup. Very please.

jschoenfeld

Jan 14, 2016

We arrange price / purchase details on the phone and Gina helped us test drive and get the transaction done in just a little over an hour. Thank you for making this a painless purchase. We now have a great vehicle for a great value.

Richard Burke

Jan 14, 2016

Tanner was the worst "salesperson" I have ever worked with. He turned an easy deal for a used FIAT 500 into a slimy one to nailed down poor credit financing with a Chevy Impala. I wasted a month with these clowns and am writing detailed reviews on just how slimy, unprofessional, and unconcerned they are when they F*&^ something up, like my easy deal.I complained to their complaint person, "LYNN." I guess she didn't quite grasp how pissed off I am and said "well maybe Brady (new sales guy) could fix it. What an idiot. I wasted a month in preparations and three hours at the ratty dealership to be told the original idiot, TANNER put the wrong model in for financing. There are a lot of details I have put out on other complaint sites.Trust me people, this dealership is beset by slimy, indifferent sales people who don't return phone calls, emails, etc. When questioned or confronted they slime around for an easy answer and blame each other while the potential customer waits and is taken for grated.RICART SUCKS!!! Right down to the complaint area. I wouldn't go back to them if they GAVE me a car. I mean EVERY word.

john1852

Jan 13, 2016

So I bought a 2011 Kia Sorento back in October 2015. About three weeks into driving this vehicle, it started to die on me anytime I would go to statrt it. One night im with my family and we went out to eat and after we was done we went to leave but needed a jump. So after having the car for 6 weeks I had it in the shop. Ricart told me it was the battery and they tested the alternator and started and those were good. So about 4 weeks later I was going 50mph on the rd and my car lights inside ,battery, oil, lights so on kept flashing and the screen also was flashing and then went just black and then the car shut down and breaks locked up. At this moment I was just happy i didnt wreck with my family inside the vehicle. So it took five different jumps from a mile away to my house. On Jan 11th I had the Kia Sorento towed to Ricart because it wouldnt start. Later I was contacted by service who stated the Kia needed a new alternator!!!! Wasnt that just checked to see if it was bad a month before? Then they go on to tell me that I needed new tires and a alignment because i was complianing of the wheel shaking while driving and it pulling to the right really bad. Ricart told me they will not give me new tires nor aline it because i have drove 3000 mile on the vehicle. Well how does 3000 miles cause bad tires and for the car to pull right which it started a few weeks after having it but got worse? I figured my car already being in the shop twice ricart would be fine helping a new coustomer with future buys. Btw isnt there a commercial where ricart is burning tires wasting them saying theres plenty of tires in used cars , but theres nothing they can do for a customer who just spent 28000 dollars on a car that has crappy tires after 3 months ?

Beast2

Jan 13, 2016

Purchased a 2011 F-150 at the end of June 2015. I had two different service issues. Both were taken care of within a timely, professional and friendly manner.

Kaseycatipon

Jan 13, 2016

It was a good experience. Never purchased car before and helped me find the best fit with all my needs and wants in a car.

bw207407

Jan 12, 2016

I had a great experience at Ricart Ford. Brandon was very helpful and down-to-earth -- he wasn't pushy like other car salesmen I have dealt with. The car was priced to sell. I would definitely recommend Brandon and the rest of the Ricart team.

Queenelsa81

Jan 10, 2016

I have to say dealing with car salesmen for me is like dealing with the dentist or like dealing politicians. I anticipate their lies and horrible humor before they even open their mouth; this time my experience was different. Tam a 6'5 gentleman comes running out into the blistering cold as I am driving around the lot and attempts to stop my car. Well we try to shooo him away he successfully stops us and greets us. He immediately understands and receives my sarcasm with a smile and I am sold. I would buy every car in the future from him. I hope no matter what dealership he is at he will let me know. If it would have been the second person that greeted me i would not have stayed to buy the car! He made this sale worth the drive! Thanks Tam!!!!

Carguy1698

Jan 9, 2016

Overall, my experience at Ricart was extremely pleasant. The sales person met me upon my arrival and helped me with all of my questions and concerns. I'm very happy with the result and my new car.

Saints1322

Jan 8, 2016

After spending many hours searching online at various dealerships and websites, we finally spotted a car that had everything we were looking for and it was at Ricart. The day we chose to go looking in person was a dreary rainy day. We had never been to Ricart before and were surprised to find that the Ricart dealership is almost it's own town. We didn't know where to go, so our plan was to just drive around the lot window shopping from our car. Luckily for us, Roy Duffy braved the elements, tracked us down, and guided us on the best car buying experience we have ever had. Unfortunately, the car we saw online just came in and was being serviced so we did not get to look at it. Roy did not let us get discouraged though. Always courteous, friendly, and professional, Roy sat and talked with us to get a better feel for what we were looking for and everything we wanted in our next vehicle. He provided us with an umbrella (nothing for himself in typical Marine fashion) and guided us around the lot. He showed us various vehicles, but only those that interested us and never tried to push something on us that we didn't want or was more than we wanted to spend. When it was all said and done we ended up going with a Ford Focus. A vehicle that we had kind of looked at but wasn't really on our radar. So far it has exceeded our expectations and so much more!! All thanks to Roy!! And to top it off, we were able to go through all the necessary paperwork, purchase the vehicle, and make it home in time to watch our New Orleans Saints play!! We really can't fully express our gratitude and joy we received by spending just a few hours with Roy and getting the right car for us!!!When the time comes to purchase a new vehicle, most people dread the entire car buying experience. We were no exception to this. We had put off getting a different vehicle just about as long as humanly possible. Luckily for us we decided to go to Ricart and got Roy as our sales associate!! We will recommend to anyone looking to purchase a new vehicle to head straight to Ricart and ask for Roy Duffy!!! Also a big shout out to Cass Powers in the finance department!!! Cass helped us every way that he could and was quick and knowledgeable with any questions we had!Thank you again Roy and Cass for an great experience!!! When the time comes for us to get another vehicle, stopping in at Ricart and seeing Roy is the first thing we will do! As a matter of fact, that is what everyone looking for a new vehicle should do. You will not be disappointed!!

CD10108

Jan 7, 2016

Was greeted promptly and the sales person sat down with us to get a feel of what we were looking for. He worked with us and was very patience in looking at suv's and sedans with me and my husband for probably over an hour. But we found a great used car and the application process went smooth.

Smiths11014

Jan 3, 2016

Had a great experience at Ricart Used Cars. The salesman that we dealt with was extremely nice, and was very informative about the type of car that we were looking for.Ricart really worked hard with us to get the car that we really wanted. I will be heading back to Ricart again for my next purchase!

Barnesy69

Jan 3, 2016

I haven't purchased a vehicle in over 12 years, so I wasn't sure what to expect. I was greeted immediately upon arrival, and quickly engaged in the process. My sales person, Dustin Saum, helped quickly narrow down the available vehicles in my price range, and the whole process was very quick. Dustin was friendly, knowledgeable, and did not pressure me at all, which is very important. Pressuring people when they are spending a lot of money is unacceptable, and quite frankly what I have experienced in other dealerships. I would definitely recommend Ricart, and Dustin specifically, to anyone I know who is looking to buy a quality used vehicle. -Pete Barnes

djbeelove123

Jan 2, 2016

Best situation possible. Drove there because of wide selection of cars I wanted to test drive. Richard Bailey was very patient with me as I tried several different cars. I fell in love with a Honda Crosstour. Richard and his manager Brandon Haywood did everything they could to help turn my heap into a Honda. Chris Wright was extremely helpful in explaining everything once I decided to make the purchase and making sure I understood my benefits and extended warranty options. Drew Elford was amazing closing the deal and making the whole experience extremely user friendly and efficient. My mom and I were extremely impressed and thankful that this process was so smooth because for the last 3 years I had so many struggles revolving around having a safe efficient vehicle. Thanks everyone for making this a great experience!

Annieperson

Jan 2, 2016

My sales person was very professional. His name was Scott Doe. He made sure that my experience was comforting and reliable. He attended to all my needs.

Kennedys2015

Dec 31, 2015

Andrew Harrison was an excellent salesman. He was very welcoming and friendly, but definitely not pushy, the moment we arrived. We were interested in looking at the Dodge Darts and he immediately found several for us to look at. He had mentioned he had only been working at Ricart for a couple of months. We would never had know that had he not said anything. He took very good care of us and we got a great deal on the car we wanted for our 16 year old son. I would highly recommend Andrew!

Thomclt

Dec 29, 2015

We had an exceptional experience. Lorenzo was excellent, nice smart and accommodating. We were treated respectfully by everyone, from the guy who met us at our car with an umbrella, to the sales manager who brought us coffee to the service technician who skillfully removed decals from the two doors. Great experience!!!

nolan.harshaw

Dec 29, 2015

I had a great experience at Ricart. Gina was very helpful. The first time we came to the dealership Gina showed us a few option but we didn't quite see what we wanted. Gina promised us that she would do some research based on what we what and look through their inventory for us. Man did she deliver! When we came back the second time she had several cars picked out with all the specs we asked for. She went as far as picking a few things that weren't on our want list just for comparison. She went over the top for us and thanks her we are now driving a Beautiful Ford Fusion.

bretthayes87

Dec 28, 2015

I enjoyed the experience. I found my truck online and talked to Gina McDougal. She was very friendly and easy to talk to. We scheduled a test drive and fell in love with the truck. I want to thank Gina for making this happen. Very happy with my experience and my truck.

Justine2013

Dec 22, 2015

I had a great experience at Ricart. Ciera Wade was a great sales person. She took the time to make me feel at home, was patient, and answered any questions I had. The dealership was very friendly, clean and inviting. I would recommend this dealership to anyone looking at buying a used or new car. Massive selection, awesome service! Thank you so much!!!

lauren1022

Dec 22, 2015

Cody was very patient and paid attention what exactly we were looking for and found the perfect match! He was knowledgable, patient, polite, and professional throughout the process.

kbluby0831

Dec 21, 2015

i had a great experience buying what i call my first new car. it was used but such low mileage it feels new. dustin saum was our salesperson and he was soooo helpful and nice during the whole process. he realized what i wanted and found us the pefect vehicle for me. i would recommend to anyone wanting to purchase a used vehicle to request Dustin. it was a very pleasant and informative experience. thank you so much dustin for making the experience painless!!!!! i will go back and ask for this young man if i ever need another vehicle. i felt like family, safe and in good hands.. he was the best!!!!!! thanks dustin!!!!!!Also the gentleman that helped with our financing was as helpful and informative. you know you always feel like you're signing away your life when you do these sales but by the time i left i felt like i had two brothers that where not going to let anything happen to me!!!!!

Skiman3

Dec 19, 2015

I recently purchased a used truck, and although this dealership wouldnt budge on the price, I felt like I was treated very fairly. Darnell was very nice and answered All of my questions quickly and efficiently. I would reccomend this car salesman to friends and family.

AMB972

Dec 19, 2015

I recently purchased a used car. Andrew was great to work with, and I feel like I received a fair price. I would recommend this dealership.

jbtm2

Dec 18, 2015

To clarify, I know the car industry and therefore do not like going to lots to purchase. I am a tell it like it is person and Gina is as close to a non-BS salesperson as you will find. I drove 120 miles for the right truck...twice. She understands that most buyers do not want the games and when looking at a used vehicle, they want a reliable vehicle at a fair price. I would highly recommend calling Gina if you are in the market. She will do her best to put you in the right vehicle. As for the management.....I guess it is wishful thinking that used car managers would ever change. Do anything for a dollar, which is their job so we are stuck dealing with the same old cluster-mess that is used car management.Yes, I would buy another car from Gina.

Carbuyer

Dec 17, 2015

We drove from Cleveland last night to Ricart Used Auto Factory since my son saw several trucks that he wanted to test drive. When we walked in, we told them up front that we would be leaving with a vehicle, and the women we dealt with was great. After three hours, multiple test drives, we were told that our interest rate would be 5-8% with both of us being co-signers. My son is a young car buyer (and his score was low 600's) and they told me my score was slightly over 800. Supposedly his low 600 score was pulling up the interest rate by 2-4%. Tonight we bought a similar truck at a different dealership - at 3% interest with both of us co-signing- and my credit score magically went up by 33 points overnight.Right before we went in, I told my son that Ricart would mark us as "suckers" - a female and a young car-buyer. Who are the suckers now?

Satisfied

Dec 12, 2015

After about a half-dozen car purchases, this was easily the best experience we've had. Not only did we get a great vehicle for a great price, but the staff was, hands-down, the most caring, personable, and honest salesmen we have worked with.

bswig77

Dec 11, 2015

Sam Gray did an outstanding job in my shotend time frame, pre visit calls etc... and at the dealership. From one VETERAN to another, Sam THANK YOU FOR YOUR SERVICE Jar Head!!!!!Bobby S.

Mted

Dec 11, 2015

Rick was very kind and put us at ease right away. We weren't sure if we could afford a car or rather what we could afford. He really listened and found us a great car and deal. I will definitely recommend him and the dealership to friends and family.

Jerry

Dec 10, 2015

Just outstanding service. I appreciated the excellent knowledge that Gina has about the pickups. She did an outstanding job of researching available vehicles. Way to go.

elizabethbice

Dec 9, 2015

Back in May 2015 I hit a deer on the freeway and totaled my car. I had to go through all the paperwork that is involved with that. While that was going on I was car shopping. I stopped at Ricart and Greg was the one to greet me. I told him the situation and he was super nice about it. I was starting from ground 0. He helped me find the cars that best fit my needs (great fuel economy, spacious without being too big, affordable, great features, etc). I didn't drive off the lot with a car that day but Greg kept me up to date with cars in my budget and met my criteria. Finally the paperwork went trough and I was able to actually purchase a car so I called Greg (who if he misses your call calls you right back) and I went down and browsed the lot and he showed me my car I have now. I was concerned with 1 thing about it so he had the mechanics double check it and I came back the next day and bought the car. That was by far the best and nicest car shopping experience I have ever had! Greg didn't just do what he had to to get the sale, he went above and beyond. He took me seriously (as a 22 year old car shopping its rare) and explained any question I had in detail to be sure I understood.I would recommend Ricart and Greg any day!

dark blue mustang guy

Dec 8, 2015

good quality overall tim park did an excellent job describing the car and giving me all the information. he works with you at your pace. thanks tim!

Ksmit003

Dec 7, 2015

Our family finally made the decision to get a new to get a new car (new to us anyway). The Used Car Factory gave us a top notch experience. The staff was knowledgeable but not pushy and was real honest with us about what we should look for with our budget and credit. It was an overall amazing, comfortable experience and I recommend this place to anyone looking for the triple threat of deal, fair financing, and honest sales staff. I have to give a shout out to Timothy Park, the product specialist that was able to highlight features of every car we had interest in without being overly pushy, or over selling anything in a way that would be fake. Definitely look for him if you swing by!!! Then head on over to Shawn, he's the numbers guy and is an all around straight shooter, he works with you to get you into financing and is honest about what you should be looking for... He's a big barrel of information and knew the answer to every question we had for him (and coming from me that's saying something).Overall wonderful experience and we walked away that evening with a GREAT DEAL and a BEAUTIFUL CAR.TWO THUMBS WAY UP!

Vickie M.

Dec 6, 2015

This was the first time I ever bought a car and didn't feel stressed. Everyone was very friendly and helpful and took the time to explain the entire process. I am very pleased with my experience.

Mallory713

Dec 6, 2015

Friendly service. Felt comfortable with my first car buying experience. Nathan helped me find cars in my price range. I will recommend Ricart to others in search of a new vehicle.

Tony

Dec 6, 2015

We just purchased the 2013 Ford Fusion and I have to say we are very pleased. This is our third vehicle purchased from Ricart. The sales people are very friendly and willing to take the time to explore many options across their acreage of many vehicles to choose from. Our most recent salesman was Jose and he was a fantastic automobile salesman, he knew many amenities to the vehicles we looked at, went on test drives with us and took the time to provide wonderful customer service. I will continue to purchase and service my vehicles here at Ricart, for many years to come. Love the free car washesTony

giveback123

Dec 5, 2015

If you looking for a great experience buying a vehicle, you must come check these guys out. They really pride themselves on customer service. Courtland, Chris, and Tamburo are some great guys. Go check them out!

Brhoads15

Dec 3, 2015

Brian and Brandon were great to work with, they worked hard to get us the best deal possible. I would recommend them to family and friends

SDF

Dec 3, 2015

Staff was helpful, pleasent and made the experience painless as possible. I drove away in a nice car at a great price and a lot less stress than when I entered the facility.

amberlou40

Dec 1, 2015

This is our second Ricart purchase, our first used purchase. We will be back. We highly recommend Sam. It was a no pressure, fun experience.

Andrea

Dec 1, 2015

This is the second vehicle I bought at Ricart's & Rick Johnson was the sales associate for both. He is always very accommodating, educated on each brand of vehicle and always friendly. Ricart has quality vehicles. I can buy used and not have a fear of expensive repairs. That is always a good feeling.

ssimms

Dec 1, 2015

Rick Johnson was very helpful and friendly. I hate car shopping, but Mr. Johnson made the whole process not as bad as my past experiences.

Cvaz

Nov 30, 2015

My experience with Ricart and Gina were amazing. I have bought several cars in my life and have always dread the process. I informed Gina what I wanted and she had it waiting for me when I pulled up, she was a Rock Star! I highly recommend this dealership and I will definitely be buying again from this company. Jerome and Ken were also very helpful in the process. We're Dealing!

hughbucks

Nov 29, 2015

Looked online. Ricart had the car I had been looking for in the price range we wanted to spend. In and out in 2 hours. Brad is AWESOME!!

Donnasdtr

Nov 28, 2015

Scott Doe made my experience absolutely wonderful. Told him what I wanted and he told me what he had. He showed me the car and the process went smoothly on making my car mine.

RM87214

Nov 27, 2015

I had a good sales person, helped me find the car I wanted and in my price range, it was in good shape and I don't regret the purchase. He told us about the safety features, showed us the engine and how to check all the fluid levels (which we already knew, but was appreciative that he knew that was an important thing to share instead of just bull shooting about the exterior and interior physical features of the car), and had us go on the highway for a test drive to really get it moving and get a feeling for the car at higher speeds. Even though Chase was great, I had the opposite experience with the finance department. Beware! I was given a crazy interest rate, which the bank later corrected (lowered by almost 2%), he was trying to sell my mom and I a warranty without telling us the price, etc. My overall experience was good, but the financing has been a nightmare.

21st Century Upgrade

Nov 24, 2015

When I first entered the dealership in my 97 Toyota Corolla, I had never been through the car shopping experience. I had learned to drive on the Corolla, and I was not thrilled about taking on a car payment after so long without one.Entering the dealership, I met Roy who discussed my wants inventory. I knew going in price range and mileage, which online lead me to 3 possible styles to test drive. Through talking with Roy, I was able to narrow down more of my wants. Afterwards, he showed me the 3 cars and added a few more within my price range. Of those cars, I test drove 3 cars on the track. I walked out that day torn between two cars, but Roy did not pressure me at all. The next day, we returned and drove both cars on a road test. From there, I knew it was the 2014 Kia Soul. Throughout the whole experience, Roy was so positive, patient, and professional. I was excited about the bells and whistles (I am now a hands-free driver with my built in call connection), but my husband loved the Motor Trend warranty that came with the car: all wiring, fuses, brakes, tires, etc. were replaced in this car before it became for sale through Ricart. We still kept the 97 Toyota Corolla thinking we would use it on the weekends to keep the mileage down on the Kia, but after driving the Kia for a few weeks, it is hard to go back!

Happy Truck Owner

Nov 23, 2015

I did not expect to buy going into the dealership, however the sales staff, particularly Scott Doe were very helpful in assisting me in finding a vehicle that fit my needs and my budget. This is the second vehicle my wife and I have purchased from Ricart, and both experiences have been very good. The Ricart lot has plenty of vehicles to choose from so even if you're not sure what vehicle you want, you'll likely be able to find something you like at the Ricart lot.

Happy Kia Owner

Nov 20, 2015

I am so glad I went through Ricart Used Car Factory to purchase my vehicle. This was my first purchase from Ricart and when it comes time to buy again I will definitely be going back. All my questions were answered, I really felt like they were honest with me about everything, and they allowed me to take my time in my decision (I did not feel rushed or pushed at all). I highly recommend working with John Thornton, I could not have asked for a better person to help me through the whole process.

happy jeep owner

Nov 19, 2015

We bought a car from them back in 2011 and just purchased another. The experience was even easier this time! They are courteous, knowledgable and FAST. We knew exactly what we were looking for, found it on their website and called ahead to say we were coming in to drive it. The entire process got us out of there in no time. They have great hours, a great selection and there is no pressure. Honestly, I'll never use anybody else. Make it painless for yourself, go to Ricart.

sydney18

Nov 16, 2015

My spouse and I had recently received a letter from Rick Johnson regarding a pre- approval on a vehicle. When we arrived Rick was not available at the time, therefore Steve Walker started the process for approval of the vehicle. When Rick was available he completed the sale and was a great help to us, on selection of a vehicle and he made sure we got the best deal. We was very pleased with the team work done by the entire staff.

Happy Murano Owner

Nov 16, 2015

I have bought 4 cars now from Ricart. This was the 1st used car I've purchased there. I had done extensive research before buying this one. I feel that I got a reasonable price, and they were local and easy to deal with. They did not pressure me into buying when I visited the 1st time for this car. I looked around for a couple more days and ended up coming back to buy the car. They held the lowest price for me that we had discussed a couple days prior. Very impressed overall. My salesman, Chase Butcher was exceptional in every step of the process. Thanks Chase!

Martina, was"wow'd"

Nov 15, 2015

My salesman (Shawn Cottrill)was very knowledgeable about the vehicles on the lot. He took the time to show me all the cars I was interested in, helped me narrow down my search, and even suggested a few vehicles that I may be interested in, based off of the ones I told him I liked. He also helped me pick not only a great car, but a good, dependable car, with low miles and at a decent price. I prayed before I came to ricart that the associate I worked with would help me in the best way possible and I truly believe my prayers were answered! The car I drove off the lot with was way more(in features, not price) than what I was expecting to drive off with! I will tell everyone I know to go to ricart Mega mall for their next Vehicle! I plan to finance all my vehicles there in the future as well!

pearisb92

Nov 15, 2015

Scott Doe was amazing, he fought very hard for what we wanted and made an effort to make sure we got the best deal.Scott was very professional, friendly and made us feel like we were right at home. This has been our 4th vehicle from ricart. Scott will be the reason we come back again.

Nicandrick

Nov 15, 2015

My fiancee and I came to Ricart to get a him a new car. My fiancee does not like to spend money so I thought this would be complicated. John was amazing at making the whole process painless for him which made this experience pleasant for me. My fiancee deserved to be selfish in this situation as he is always thinking about our family and never himself. I couldn't have asked for a better salesman than John to work through this experience with. We are looking forward to working him again when its time for me to upgrade!!

Princess2015

Nov 14, 2015

I give this rate of "excellent" because the sales man know all of his facts about the car , to help find the best match for me.

Kessler72

Nov 13, 2015

Drove from southern Illinois, just over 350 miles for a great deal on a 2012 Honda Civic, my daughters first car. Dustin Saum was our dealer rep. Our experience at Ricart was far above average. Dustin was prepared for our arrival and helped us find the one we were looking for. Not the first one we looked at. We enjoyed our time in Columbus thanks to Dustin. He represents his employer with class.

Richard and Diana

Nov 10, 2015

I want to express my appreciation for the buying experience I just had with Chase Butcher. We spent a couple of hours walking the lots looking at vehicles that met my requirements. At no time was I pressured to buy what he or the dealership was pushing. After not finding exactly what I wanted, I told him of a vehicle that I saw online. We went inside and found it on the computer. It was in another lot, because it was just released for sale. We didn't have the means to pay for that day so we agreed to return the next day. When we got home, I got online to review more details about the car and found that the online price was less than what was listed on the window. The next day I called Chase and told him what I had found and he said no problem, they would honor the lower price. The next day it took less than 10 minutes to refinance at the lower price. I gained much respect for Ricart and used car salesman like Chase. I will refer friends to them !

betsy

Nov 9, 2015

Very patient and answered all questions. Spent a lot of time helping to narrow down the best and affordable suv. I live in the delaware area and drive to columbus to work i need a vehicle that was good on gas mileage but is safe to drive in the snow. John made this experience as painless as possible and i would definitely recommend him.

Just me

Nov 8, 2015

Purchasing a new or used vehicle can be an overwhelming experience, but in my purchase of a 2012 Buick Enclave from Ricart Ford, my associate, Brian, made it a breeze. I had two small children with me and he was very personable to all of us. It was a quick and efficient procedure, much to my surprise. Thank you, Brian and the Ricart team!

Rexta

Nov 7, 2015

Ryon was very courteous and respectable. He made our buying experience quick and enjoyable, and he followed his sale all the way to the end. We appreciated his attention to detail very much. He made our buying experience a pleasure. In the past we have had horrendous experiences at other dealerships. Thanks Ryon!

duckycm21

Nov 7, 2015

We gave the 5 star rating because our sales people Cody M. Green and Brandon Byrd made this visit to Ricart very pleasant. Brandon worked very hard for this deal for us and Cody was very friendly, very helpful and knowledgeable. It was just an all around pleasant experience from the beginning to the end. And we drove our truck home.

klake

Nov 6, 2015

I arrived looking for a specific make & model, and my salesman Dustin Saum took me right to the cars on the lot I was interested in, explained the differences, helped me decide which were in the best condition, and made the purchase transaction easy and pleasant.

Ed

Nov 4, 2015

We are second time buyers from the Used Car Factory. Our first purchase has had no issues throughout our 130,000 miles. We still are driving it. We fond that ,even though Ricarts is quite a large dealership the staff is professional, personable and took very good care of our needs and concerns.

zanes1015

Nov 4, 2015

The salesman Jesse was wonderful! Very personable and helpful in every part of the buying process. The financial gentlemen was not as friendly, but overall the experience was great.

casserole203

Nov 2, 2015

I had a great experience here. Rick Milligan was very patient, very helpful, soft spoken and was not pushy. He gave great advice and did not try to persuade my decision. Very satisfied with my experience between Rick and the store manager (unsure of his name). I highly recommend this dealership and am very satisfied with the help Rick gave.However, Michelle Hamilton, the financial advisor, was AWFUL. She was loud, basically screaming the details of extra insurance plans at myself and my father. Not only did we wait TWO HOURS to see this lady and sign the final papers, but she would not take no for an answer when we wanted to decline the added insurance package. She pushed, pushed, pushed, talked very fast, and failed to mention there was a $100 deductible. My dad initially agreed upon the insurance package, since it would be an extra 10-15 a month, but when signing the final paper, she then told us there was a $100 deductible. At that, we both said no. Her response was the following "i've spent 20 minutes explaining this to you people and NOW you want to say no? we have wasted this time now because your father doesnt want to protect you." The car only has 6000 miles and has a dealer warranty for 100,000 miles. I will still be protected, just not for extra stuff like the power windows breaking or my blue tooth breaking, etc, stuff along those lines.While signing the paperwork after this incident, every signature she added "now initial her, saying that you dont want to be protected according to your father's decision."I am 28 years old and my dad went with me so i wouldnt be talked into BS insurance. Also, her phone went off about 6 times while we were signing paperwork. It did not vibrate, it rang on the loudest ringtone, and she answered every single call. I was very offended. She proceeded to say "Jesus Crimany" which is highly offensive to me as i do not like when people say "Jesus" in any other way than a prayer. I had a great experience other than my time with Michelle Hamilton. Loud, boisterous, pushy, extremely RUDE. when someone says NO to extra insurance, that means NO. it does not mean give us dirty looks and question our answer and talk down upon us. RUDE!!! I am not rating my experience here because Rick would get 5 stars across the board and Michelle Hamilton would get 0 across the board.

d2u

Nov 2, 2015

I got a good price. There is poor communication between sales and service. Would not recommend buying any kind of extra options, it is not convenient.

Shermans/Fiero 1985

Nov 2, 2015

We have bought several new cars at Ricart. This is our first experience buying a "used" car from Ricart. Jessee Hernandez greeted us outside the door. He was pleasant ...and seemed very knowledgeable about your products. He was a no pressure sales man. He checked on us a couple times to see how we were doing and if we needed help..This car was for my 17 year old daughter..he was very patient. He helped her narrow 9 possible cars down to 2... and from there she was able to make a decision on a 2013 Hyundai Accent, We have never had anyone work so hard for a sale without any pressure!! Thank you Jessie you definitely helped make my daughters 1st "new" car experience memorable! We'll be back! Mark, Tina and Madelynn Sherman :)

clamor

Nov 2, 2015

The staff at Ricart was very attentive to us (and other customers as well). Every person we spoke with was friendly. The appearance of the dealership was exceptional.

JJ3817

Nov 1, 2015

This was my first time purchasing a new vehicle from a dealer and it was amazing. I worked with Ben K who only showed me cars that I wanted and that I was approved for. He did not pressure or try to sway me in any way. It was a fantastic first experience and I drove away with a suv that I LOVE. I dealt with Ryan S in the finance department and he was phenomenal as well. I appreciated having a stress free first time buying experience so much and if I lived in Ohio this would be the only place I would purchase a vehicle from ever!!!

Shell113

Nov 1, 2015

I would definitely recommend this dealership to friends and family. My salesman was patient, friendly and very thorough. The entire process went very smoothly, and I left with a great car and will be returning when I need a new one.

Nuttbutt

Oct 29, 2015

Had an enjoyable experience at the dealership purchasing the car. Everybody very helpful. Salesman very helpful and knowledgeable. Would recommend company to friends and family. Enjoy the car very much.

Gina

Oct 28, 2015

We worked with Mike Labardee to purchase a car for our teenage son. When we arrived at Ricart, we thought we would purchase a particular model car that our son requested. Mike was very patient, and knowledgeable about the used cars that Ricart had available. He spent a great deal of time showing us additional options that he felt would be a better choice in car and value. We returned a week after we first visited Ricart to evaluate some additional cars. Mike never pressured us to make a decision, but instead gave us the time and privacy to make our selection. My son is thrilled with his new car, and we are very happy with the price and service we received from Mike

RoadRage

Oct 28, 2015

I went to browse and possibly trade in my 04 Nissan Maxima. The salesman was nice, and the vehicle selection and test driving process was very smooth. They took my Nissan and appraised it. Now, mind you, before we even went to look at the cars, I told the salesman what my price range was for my monthly payments in line with the pricing of the vehicle. He agreed. So he takes me through the entire process which was several hours, and then he brings me the "numbers". As soon as I saw the paper, I was likr "uh-uh." It was insane! I don't have perfect credit, but it's not bad either. When I did the math on the lowest payment option for the six year term, they had me paying 10,000 above the actual price of the car! Crazy right!?Taxes and interest did not tack an additional 10,000 onto the price, so I'm wondering where did the rest of these charges come from! The salesman didn't have any answers to that. Then, they were only offering me 1000 on my trade-in, which was also not gonna happen, seeing as though two days before Jeff Wyler Chevrolet had appraised it, and were going to give me almost 2500 for it. Had I been an inexperienced car buyer, I may have smiled throughout the entire process, all the while being ripped off, but thannkfully this was not my first rodeo. The salesman used all of the usual tactics "you like the car right? you like me, don't you? It's just another dollar day" The same kind of pressure and guilt tactics that you find in a psychologically abusive relationship. My answer was, "not that much". I don't like anyone enough to pay 10,000 above market price! Word of advice, do all of your numbers before you go, because they will try to get over on you, and they do it with such good nature and mock sincerity, you'd barely even notice. In the end, I can't say that it was a waste of time, because now I don't ever have to be curious about the place again. Ive been there, and it was not a good experience.

Debbie Sue

Oct 27, 2015

I was looking for a used car. When doing the search for a car we treated very good and everything went well, Brandon Bryrd was very nice and very friendly. After finding a car I liked he told me, that had just been traded in on Saturday, and this was the following Monday. He said the car had nothing much done to it yet. He said it would look like new when it was done. What we did see is that it had a damaged fender, a cracked windshield and the wheels were pretty chewed up. There were places that needed touched up and straighten out in different places on the car. They keep telling me to remember the car hadn't had anything done to it yet, and if I wanted the car, they would make sure, it looked brand new if I bought it that day. I was hesitant to purchase the car before they had made the repairs that needed done to it. I told them that I was uncomfortable signing papers until then. I was promised that if I went a head and purchased it that day, that they would make sure they car looked brand new. Trusting them, finally I did purchase the car that day. When I returned to pick it up, Some things looked very good, and some of the things we had talked about were still over looked. I showed them the things not done, and we waited until they touched them up. I then took the car home, but while driving it home, the weather stripping, where they told the windshield out literally came falling down. When we got the car home, my husband and I seen right away that underneath the back bumper there was damage. That made me sick. But, I consoled myself with the promises they had made and didn't think it would be a big deal. Also the temp gage for weather temp was reading 122 degrees. Not to mention the floor matts that matched the car that we seen when we drove it (because we opened the trunk) we gone. I let them know all those things that day. I was told to bring the car back, and the minor things would be repaired and they would then, evaluate the damage for repair. I told them that, that I would have never bought the car in that condition and I was upset. So Steve told me to call Brandon. When I talked to Brandon on the phone about the damage he eluded that Service would take a look at it, and make the decision about the damage. When I took my car to Service, they were very professional, and treated us great. I got a call the next day from the service manager Emily Elliott, with an update on my car. She said they were fixing the other problems, but when she talked to Brandon Byrd, my salesman and Steve Holsinger they told her no they were not fixing the damage on the rear bumper. I was shocked. I told her, I was confused, because I got the impression that she would make that decision. She said that was not her call, and she was sorry I was lead to believe that. She also added that she had looked at the car, and could understood my concern, because she could clearly see the damage. She was very nice, and went out of her way to try to get things done right on my car. At this point, I could clearly see I was being given the run-around. Before returning to pick up my car, I tried one more time, calling Brandon and asking him about fixing the damage, and again expressing that this was the very reason, I did not want to buy the car before making sure everything was right, because I was afraid I would be treated this way. Not only did he tell me no again, but he insulted me by insinuating I could have done the damage myself. So now, I have a car I have to have repaired myself. I am not saying anything bad about the dealership, but I really feel that once I made the purchase, I didn't really matter anymore to the sales people they had no problem breaking their promises once the deal was done.

JGil2203

Oct 27, 2015

I was very pleased with Gina and Cass. I love my new Tahoe! I went in with a number in mind for my payment and came out only slightly over. I will be recommending Gina to any friends who are in the market.

Danie123

Oct 27, 2015

Chris Chambers was an outstanding asset to us purchasing a car. He was not only patient and kind but extremely knowledgable and worked with us on everything. I plan on coming back to purchase another vehicle from him specifically because of how kind and patient he was with us and our toddler and how much time he took explaining our every question. If it were not for him we probably would not have purchased another vehicle at this time. But he really was, and has been, absolutely outstanding throughout this process. Some of our questions and problems with the dealership have not been the most pleasant but Chris has helped us whenever he could to help us better understand what was going on. The dealership itself has not been a pleasant experience with this car. Making me regret the purchase on more than one occasion. The only reason I am looking on the bright side and telling people of my "positive experience" is because of how much information and effort Chris has put forth.

Elizabeth

Oct 26, 2015

Horrible experience, I as well agree a yelp one star rating is too high. Purchased a 2013 Nissan approximately 14 days ago. Thought I had made it clear exactly what I did and did not want. Based on previously poor experience with a specific transmission, I was upfront and explained I did not want this specific transmission. I was assured that the Nissan did not have this transmission, me to salesman " Does this car have the ---transmission?" Salesman, "No". I should of done my own research and I agree, even though I was lied to , I must accept partial responsibility for ending up with a car with the transmission I specifically stated I did not want. it is a shame we are forced to NOT rely on statements and or answers to specific questions, made in transaction for such high dollar items. Poor experience with the high pressure sales tactic on the extended warranty and word of advise to all those out there shopping for a car and who might be interested in purchasing the extended warranty , if you hold out, they will reduce the price. Of course they say "at cost" like they are doing you some sort of favor. And do not expect service with a smile and there will be some poor attitude but then again if you have the same experience I have had , your not coming back anyway. Back to transmission issue, first I tried to ignore the transmission and resulting driving experience thinking maybe I can just drive it for now and trade it off more sooner than later. Finally I let the salesman know, I am not happy with this car, want to trade it off , I understand there will be some cost for this. I return to the dealership. Who are more than willing to help and I was thinking may since I misled with a straight forward lie they would be at least a little helpful, however it appears I will need to take a 2300 loss on the trade in (14 days), pay all document fees again, pay the taxes (which I understand) and my interest rate now is higher because I don't have a large 8k cash down payment because I already used that on the car I did not want. So I find a lower price car and my payment goes up $50+/-. I could agree to everything but the big hit on the car trade in was somewhat unfair. It appears I am the only one taking any responsibility here for his lies. Their reasoning- it would not be "good" business (salesman's words) practice to take the car back at closer to what I paid 14 days earlier. So I guess the definition of "good" business practice is ' sorry you should of caught us lying before you left the lot." Never, never, never again, Any place but here. Buyer beware. Elizabeth E

Debi & Ron

Oct 23, 2015

It usually takes forever and feels like you're in a cage; not with Ben Kirea. Everything was right where we needed. Ben was informative, honest and quickly dealt with our questions and our buying budget. From beginning through end, Ben was with us and gave us what we needed to make an informed decision. Then finances - you can't work with a better person than James Burns. Was ready for us and had everything set to roll when we walked into his office. Will tell everyone about these two at Ricart!

Suzq

Oct 22, 2015

We had a strict budget and every one we worked with did a great job sticking to it. We went to another Ford dealership in our hometown first but they left us very disappointed. Ricart more than made up for our bad experience with our local dealer. Worth the drive!!

Schmittler45

Oct 22, 2015

Great customer service and they dont pressure you into buying just any car. The staff was very helpful and worked with me on the price.

Mjsarmy8609

Oct 19, 2015

I bought my 2012 Dodge Ram Laramie from this dealership. The salesman was Roy Duffy. Roy was very knowledgeable, friendly, and took excellent care of me, and made the car shipping experience awesome! I would recommend anyone looking to buy to go through Ricart. Roy Duffy is an excellent salesman, and was easy to work with. I would highly recommend this dealership, and Roy to anyone looking to buy a vehicle.

DB

Oct 19, 2015

This is the 5th vehicle purchase and all 5 were from Ricart. Sam Gray was my salesperson and he was friendly, knowledgeable, and helpful. Each time I purchase a vehicle the experience has always been better than the last. No complaints here.

PDiddley69

Oct 19, 2015

Our initial salesman Brian Kimball was fantastic and was unafraid to be honest about certain key elements of different cars I was interested in regardless of price tag. The integrity shown by Brian made me confident that I had chosen the right vehicle.Negotiating the price with Steve Holsinger is where the experience went from unexpectedly good to expectedly shady. I asked them if they could come down on the sticker price and they said they'd take the price down $2,500. The sticker price was almost 3 grand more than the price it was listed for on the internet, so the price they came back with(their "guaranteed lowest price") was still $250 more than the online price. This would lead one to believe that they take advantage of buyers who aren't internet savvy. When I showed them the online price was lower Steve came back apologizing but at that point the trust was gone. I wanted the car so I took it at the online price and went to finance.There I met Michelle who was easy enough to say no to, but also seemed condescending at times and awkwardly excitable. Maybe she's new? I will say that once I decided on the car I was in and out fairly quickly which is was plus, but other than that and Brian it was a typical car buying experience.

K2

Oct 19, 2015

Gina was very knowledgable and able to answer any questions I had when comparing different vehicle make and models. She was patient and understanding enough to allow me to choose which cars to see and drive (I admit, I'm quite particular). After the one I test drove didn't quite fit the features I needed, Gina came up with a list of other vehicles in my price range to consider and kept a watch on some similar models that were at the dealership, but not yet priced in the inventory. Although I was in a bit of a hurry, and didn't end up buying from Ricart that day, I will come back in the future and will refer any friends looking for a car to Gina for assistance.

RsMiller

Oct 18, 2015

Before I even arrived on the lot my salesperson Jose was friendly and accommodating. Throughout the whole experience he was genuine and personable--not fake or pushy. The car I finally decided on was priced competitively. I would definitely recommend Jose to a friend.

Hopeful21

Oct 13, 2015

My salesman went above and beyond. He spent all day helping me choose the right car to fit my needs. Originally only came to this location based on hours of operation. My fiance called trying to locate someone that could help me in my special situation. A gentleman answered our questions and was prompt when returning our call. Since he seemed so willing to invite us to come visit ; we drive the hour and met with him. He took time and showed us around and explained everything he could with important detail. I never felt mislead or Misguided. Since I was having a difficult time choosing he went through the pros and cons of the vihicles I was interested in. He was vet knowledgeable. Straight shooter if you would.even with a small hiccup that could have cost this company my business Greg handled my rage in a graceful manor and provided the best service a customer could ask for. In the end our salesman did an amazing job. I'm absolutely happy with my purchase. As a customer I would only return to this location because of his willingness and attitude. Happy customer right here! Thank you for your time and allowing us to purchase our car????

Randalson

Oct 12, 2015

I dealt with Nathan Turkovich, he was very helpful and attentive. He processed the sale quickly and got me in and out as quickly as possible.

Crr11482

Oct 12, 2015

I had a wonderful experience over the weekend buying a car. I have been coming to the dealership for almost the last month to look at cars. I wasn't sure what car I wanted so there were many test drives and questions. Scott was very knowledgeable and patient with me through the process. My boyfriend and I had went to several other dealerships to look around and we had to keep coming back to Ricart. We felt as if Scott was really listening to what we wanted and went out of his way to help us.

Fatu

Oct 11, 2015

I did not appreciate my visit at Ricart at all. I was there on Friday oct 09, trying to buy a car to send it to my dearest dad living in Africa. I was greeted by ''Hi, Are you looking for someone!!!'' Anyway the whole time I was there, I tried to be polite but it just hurt!

Gompf

Oct 2, 2015

Gina McDougal was outstanding. She was helpful, professional and was a pleasure to work with. She needs to get a promotion, because the other people I had to deal with in the office were not to the same level as Gina. Specifically Michelle Hamiliton. She was rude, unprofessional and almost cost you a customer. I almost got up and walked out before I signed the paperwork. Also, signing a form that we will not take legal action against your company was a bit to much for my taste. Overall typical car buying antics, with the exception of Gina. If I ever considered buying a car from you again it would be simply to work with her.

Ed

Oct 2, 2015

Nathan Turkovich made this car buying experience pleasant. This dealership and Turk were not aggressive like many other dealerships. I also dealt with Chris Wright, Cass Powers and Thomas Rodney and all were pleasant to deal with. I traveled from Dayton and do not regret it.

Klb8590

Oct 2, 2015

All employees were great at answering questions and helped me find the right car. Very friendly. Didn't pressure me too much. Very patient. Helpful.

Jenktip

Sep 24, 2015

Great and easy transaction. Kyle Willis was very professional and personable. He knew a lot about the vehicle and was not pushy. Steve Holshinger was great to work with also. He was friendly and helped get the payment where we needed.

bill nelson

Sep 23, 2015

Courtney, Tim and Drew were fantastic. This is our second great experience there. We would recommend Ricart to anybody that wants excellent service and helpful people.

Amber&John6

Sep 21, 2015

My husband and I went in with a lot of specifications that we did not foresee us going home with a new car. Our initial reason for going was research related to get us to a place where a new car was obtainable for our family budget. Our sales rep John Thornton asked what exactly we could do. We had very honest conversation over a weekend working with him. He was realistic with us that it may not be possible to get all the we needed for the price we wanted. Which made it all so sweet to swallow when he came back to us with everything we needed and asked for. He made this car buying experience such a good one that my next will be with him at Ricart, (he assures us he's going no where!) Thank you John and thank you Ricart!

Kim

Sep 20, 2015

Sales person was very helpful and worked to get me the best deal. She was not pushy and was very professional. It was an over good experience.

captainstormy

Sep 17, 2015

When I say it's the best dealership I've ever been to, I mean it in basically every way possible. First of all, they have so much selection in one place that they basically have anything you could want already on the lot. Even if you already know exactly what Make/Model you want, they will have a ton of them to choose from.The sales experience was much better than other dealerships I've dealt with as well. They weren't pushy, they weren't in a hurry. My wife and I got to the lot around 9:30 am. It wasn't until around 1 pm that we started the process to actually buy a car, and when we did it was us that brought it up. Financing was taken care of in house and fairly quickly and the paperwork process was as painless as it could be.

mrddhiii

Sep 16, 2015

I came into the Ricart Used Car Factory with very little doubt that I would purchase another car from them again given that I didn't a positive outcome from many years ago. As soon as I arrived I would greeted with a warm smile from Roy Duffey. I advised him that I did my "homework" very diligently through the internet this time and that I was looking for a specific car in mind and that he would not be able to get over on me in price this time. He was very willing to help (I had another offer from another dealer on the table at the time) and he assured me that if Ricart had the vehicle he will definitely undercut their price. Low and behold they had a car specific to my needs and not only did he deliver he undercut even the blue book value. Roy was on his "A Game" this day and made everything possible. The perks that I received with this "Certified Used Car" is superior to any dealer I have had previous dealings with. We are about a month in and I have no complaints at this time. Thanks for delivering Roy! Dan

trinitymatheny

Sep 16, 2015

I have been wanting to purchase a minivan for quite some time. I visited several other dealerships after finding vehicles online only to find they were gone or be greeted by pressing staff or not greeted at all. We decided to come to Ricart after reccomendations of family. We were immediately greeted by Nathan "Turk" Turkovich, who was very helpful showing us many vehicles and leading me to the perfect minivan with just the right features and price. We test drove the 2012 Kia Sedona. It was perfect! Qualifying and purchasing was easier than I thought as well! We had options and we had help which made a big difference. The only issue I had was that engine light came on 2 days later which made me nervous but luckily we found out that the dealer accidently forgot to screw the gas cap on before shutting the door. Lol. So no big deal, I had to go back to find this out but its ok, van runs great! I will definitely consider Ricart and Nathan with my next vehicle purchase and reccomended him to my friend who plans to purchase a minivan in near future.

KariG67

Sep 16, 2015

I was unfortunately forced into a new car situation and had to make a quick decision. Located a car at Ricart via a Google search and made my trip there on a late Saturday afternoon. I was greeted at the door by John Thornton who instantly felt like a friend. He was courteous and personable never pushing anything on my. I showed him the exact car I wanted and he quickly located it. I fell in love with this car instantly and said "this car will be mine"! I can't thank John and the staff enough for making my purchase as smooth and hassle free as possible. John is definitely a top class salesman and I would highly recommend him and Ricart for your next car purchase. Thank you John Thornton, I absolutely love my car! Beer and wings to come!

csshaw614

Sep 15, 2015

Brian Kimball was a pleasure to work with. He was was extremely helpful and truly wanted to make sure I found the perfect car for me. I would highly recommend working with Brian.

ace6767

Sep 13, 2015

We had a great experience in purchasing our 2012 Dodge Challenger SRT! John Thornton is a great salesman and was easy to talk to. He made us feel comfortable and we never felt like we were pressured into anything. We test drove the car, got a good deal on our trade in, and drove the Challenger home that day. Keep up the good work!

Allen72

Sep 10, 2015

Dustin was honest about the deal and I did not feel pressured. I never felt threatened as I have in some other car deals in the past.

MarkH_SUV

Sep 10, 2015

Had a very good experience in getting a replacement for my 'time to go' vehicle. I met Rick Milligan as I was browsing the used section . He was very helpful and easy going and helped get the vehicle that suited me. Very happy with the results! Test drives were no problem, as having a "test track" on site was very convenient, and helped in deciding between the last two cars I was looking at. There were several people in the process, even a 'Door (person)', and an overall nice facility, including a Subway on site so I could take a break from car-shopping (and not have to travel 5mi. for lunch...). Way to go Ricart Team!

Missclemens

Sep 10, 2015

Our salesman Jesse was helpful, knowledgeable, and polite. He helped us take our time and find a vehicle that was perfect for us. It was the best car shopping experience we've ever had.

SL743

Sep 9, 2015

Greg Hosler was my dealer and helped me a lot throughout the day. Was a great guy all around and helped me find a car that had everything I was looking for. Anyways know it was appreciated. Thanks guys.

Danielc0307

Sep 7, 2015

We drove from Louisville, KY not really knowing what to expect, but the price on the car was low enough to venture to Columbus. The dealership is a well oiled machine! They took very good care of us. Ken in finance was fast and efficient and fun to talk with. He surprised me with an excellent finance rate as well.

donotcontactme

Sep 5, 2015

Good experience, friendly people. Willing to work with customers. Good selection of cars to choose from. Dealer would have been given 5 stars but kept getting reminders to do this survey.

Mccandlish

Sep 5, 2015

Jesse Hernandez was the best sale associate we have ever worked with in our car buying experience. He was very knowledgable, helpful, and personable. It was a very enjoyable experience. We recommend Jesse and Ricart dealership to anyone interested in buying a car.

harley13

Sep 4, 2015

I went in to see a truck that I saw on the website and Korey took me fora test drive....Loved it! Went back a week later and bought it... He answered all my questions and led me through the sales process quickly and efficiently.Great experience !!!

Daisy123

Sep 4, 2015

This was the first dealership I've gone to that was painless! No hassle and No BS sales pitches. Jerome and Gina were very helpful and knowledgeable. I appreciated that Gina and Brandon took the time the following day after I bought my car, to spend an hour connecting my phone to the car....Highly recommend this dealership!!!!

diney

Sep 4, 2015

Everyone was very helpful and friendly, especially our salesman, Scott. A Doe. He was very polite and professional. It did take longer than we expected. Overall good experience.

yelkcakt

Sep 3, 2015

walked in and knew the exact car I wanted. Got a salesman, helped me & gave me the best offer I could afford. No Beating around the bush, direct & very friendly. Answered all questions that I had, and if he didn't know the answer he asked his boss. It was a good trip.

chevytaz11

Sep 3, 2015

A lot of used vehicles to choose from. We knew what we wanted. Our salesman was very friendly and did great service even in the pouring rain.

cartrip

Sep 3, 2015

I came in with a pretty good idea of which car I wanted to see and test drive. The car exceeded my expectations. Korey was very friendly and made the process as easy as possible.

Kyle Shonkwiler

Sep 3, 2015

They were quick to accommodate my needs for an automobile, asked a few questions and led me straight to my car which I fell I love with.

bryant.strayer

Sep 3, 2015

My experience with Ricart Used Car Factory was fantastic. We visited the dealer on a Thursday night and we were honestly pretty amazed at the size of the facility and the amount of vehicles. We were set up with Roy Duffey, who talked with us about price range and what I was looking for in a car and then we went out to the lot to look at a few of the vehicles I was interested in. I ended up finding what I was looking for pretty quickly. We were able to quickly negotiate a price and walked out the door with the keys in my hand that evening. Roy was a great salesman, he gave us his personal number and told us we could call him regarding any issues with the vehicle. After I noticed a small chip in the windshield the day after I bought the car, I contacted Roy, and Roy (and Ricart) took care of the chip repair on their dime, which was greatly appreciated. Overall excellent experience and I fully intend on returning to Ricart in the future.

jumphi2900

Aug 31, 2015

This was our 3rd Ford F350 purchased from Ricart, always a good experience! Gina was very helpful and management staff worked to meet the price that we wanted. Gina even came in to meet us on her day off. I highly recommend Gina and buying your next used or new truck from Ricart-best prices in Columbus

Nicki C

Aug 31, 2015

Wonderful car dealer "great cars"! "great deals! , As a first time buyer i was undecided on what i really wanted, The sales representative was very attentive, courteous and patient, i must say am very pleased with the service i received. and happy i found the right car for me, thanks much to my sales rep. Rick Milligan.

upset buyer

Aug 29, 2015

we searched on the internet for a 2014 f150.black found the one we wanted at ricart. told johhny we were coming and wanted the vehicle. he called us 3 times before noon asking if we were sure we wanted it because he didn't want to be "jacked around". told him we would be there 8:30 the next morning. we drove up the evening before. An hour before we reached the dealership we received a phone call that the truck was possibly sold!!! get to the dealership and there are 2 other people in front of us for the truck!!!! they now tell us they are a no hold dealership. after securing financing, driving 3 hours and staying at a motel..no truck. worst dealership i have dealt with in 40 years. . #1 ricart my att. Thank you johnny Carlson and steve holsinger for nothing.

ju6ganutz

Aug 28, 2015

Worked with Brad on closing a deal on a ford fusion hybrid but we could not close. The car had a lot of maintenance work (new tires all around and back rotors/brakes) that would be needed in the next few months. I gave them a decent offer yet the sales manager would not budge on the price. Two days later, the cost of the car was reduced to less than my offer. My wife and I decided on a new accord hybrid instead of going the used route. Brad gets an A+ for his customer service but the sales manager did not help at all in trying to close the deal.

plong101

Aug 24, 2015

I recently purchased my first vehicle. The sales representative was extremely personable, informative, and all around a great guy. His knowledge and ability to assist me, allowed my first time experience to be a breeze.

Happy Buyer

Aug 24, 2015

This is our 2nd used car from Ricart. Quality cars, large selection, low pressure buying experience and courteous sales staff. We definitely will be back.

CarBuyer2015

Aug 23, 2015

I went to Ricart because I knew how much I wanted to pay but didn't have a specific car in mind. I knew I'd have the opportunity to view many different vehicles. THAT mission was accomplished.When I arrived, I had a few cars in mind, picked the car that I wanted, test drove it, and decided I'd take it. I'd already done my research based on their website and knew that my car was Hyundai Certified. We decide very quickly to purchase the car, had a GREAT experience with our sales person Brady Lonsway. In fact we'd seen him several times while we were just looking and he'd always been very helpful. Had a GREAT experience with Chris Wright who helped us with the only thing I care about in my car, a sunroof. Got to the closing table with Ron, and he informs us that my car is not Hyundai certified. I present him with all of the proof that I have that says it should be, including their website, the Carfax, etc. He tries to sell me an extended warranty. NO. I want the Hyundai Warranty. So, we walk away from the closing table. Brady and Chris come running to find out what's wrong and we tell them. We ask to speak to a manager. Which is where it went wrong. Over waddles Ron, who basically says he doesn't care what is advertised, and tells us to go home. I am FUMING. So I go home, continue to shop, find that the Hyundai website says the car is certified. We go back the next day with that evidence. Long story short, they only offer their (less inclusive, and probably higher margin) MotorTrend certification and will Hyundai certify my car for an additional $600. We agree, because we see the value, but my gut tells me this ain't over.A few weeks later, because of my gut instinct, I call Hyundai, and they have no record of my car being certified. Same story every week I call, for about 3 months. Finally, I get in touch with Jeremy, the service manager, who did an EXCELLENT job of ensuring that the proper paperwork (which, of course, had NOT been filed) got filed with Hyundai.So, yes, my problems were resolved in the end. But my feelings, which I expressed at the dealership, is that it is THEIR job, not mine, to make sure that their advertising is correct, that the paperwork is completed, and frankly, to make sure I am happy. So, I hesitate to have my car serviced there, and frankly, unless I'm willing to put in the time and money for another fight, I'm not likely to purchase there again either.

Jan1

Aug 22, 2015

Our search for an Expedition EL took several months of searching on line and thru local dealers. We found one at Ricaart and contacted them by e-mail. Gina responded the next morning by phone. Since it was an hour plus drive to go look at the vehicle we wanted to make sure it was what we wanted and not waste out time or theirs. We gave her a list of our requirements and she took the time to personally go look the vehicle over and answer all our questions. We then made a trip to Columbus, met Gina and went over the vehicle. She was very knowledgeable about the vehicle, not pushy at all. We were given plenty of time to test drive on various road conditions and it was raining. which was good. Wrapping up the purchase was easy. I did ask for a second detailing and Gina personally saw to it that it was a detailed job. We gave them a couple extra days to get it done so it would not be a rush job. Thanks for a good experience.

janet5250

Aug 21, 2015

Abdoulaye took his time driving us around the lot, he was very professional and informative. Brandon thoroughly explained all of our financing options and assured us that we would get the lowest interest rate available to us. Chris, went over the Car-Fax report then explained all of the optional protection programs offered. Michelle, went over the sales agreement ,financial agreement and payment term options. Everyone was fun to work with, paid lots of attention to the details, completely honest and totally concerned with making our experience memorable. We left Ricart Used Cars with a freshly truck we love, freshly washed and a full tank of gas! All in all this was an enjoyable, no pressure buying experience.

Taylor Rhea

Aug 15, 2015

I was told that they could make my monthly payment offer and had to wait over an hour in the dealership until I found out they couldn't. They couldn't drop a 6yr old car price at all and wouldn't work with me whatsoever. Big waste of time. Don't believe anything they say you'll end up loosing an hour of your life you'll never get back. I rated the friendly section 2 stars because the guy was was honest and nice at first.

Raquel

Aug 14, 2015

Our experience was very good. Although we got there and the car we saw online and wanted to purchase had been gone to auction, Gina McDougal was very patient to show us other cars and explain all our questions.

TAMMY FISHER

Aug 13, 2015

I HAVE TO SAY MY BUYING EXPERIENCE ON TUESDAY AT YOUR PLACE WAS THE WORST ONE I HAVE EVER HAD.MY HUSBAND BOUGHT A CAR THERE BEFORE AND HAD A GREAT EXPERIENCE.I WAS TOLD TO COME UP THERE FROM SENECAVILLE,OH .I GET THERE NOTHING HAD BEEN RUN THRU YET.CANT GET A NEW CAR WITHOUT A 645 A MONTH PAYMENT I GET SENT TO USED THEY LEFT ME SITTING FOR AWHILE THEN SENT ME TO ANDREW OVER IN THE MAZDA PART.HE DID A GOOD JOB BUT BECAUSE I NEEDED A AWD OR 4X4 I GOT TO CHOOSE FROM 1 CAR.SPENT 7 HOURS THERE .THE NEXT MORNING MY HUSBAND OPENS & CLOSES DRIVER SIDE DOOR THE BOTTOM PART ALMOST FALLS OFF.I CALL AND LEAVE NUMEROUS MESSAGES .NO RETURN CALLS .ON THURSDAY FINALLY GET TO TALK TO ANDREW HE SAYS I WILL TALK TO MANAGER AND CALL YOU BACK.MY HUSBAND TALKS TO RICK AFTER BEING TOLD CAR IS TOO OLD FOR IT TO BE TAKEN CARE OF .ATLEAST I WILL GET THE WARRANY INFO THAT I WAS NOT GIVEN AT TIME OF PURCHASE.WAS NOT EVEN GIVEN THE NAME OF THE COMPANY.I AM GOING NOTIFY BANK THAT I WANT TO RETURN CAR TO YOU SINCE IT IS FALLING APART .I WILL NEVER BUY ANOTHER CAR FROM YOU AGAIN

jessieboone

Aug 11, 2015

Rick Johnson was my salesman at Ricart Used Car and I couldn't have asked for anyone better. He was there to please me. To make sure I got the car I wanted, He did not try to push a car on me that I didn't like. I felt the whole time it was about about me. He did not once hesitate to show me a car I was looking at. And we looked at a lot of cars! Two times I picked a car thought we had made a deal and I changed my mind. A woman does that. lol He only said he was there to please me and make sure I got the car I wanted, I walked out with the car I wanted. I am very happy with the whole buying experience. Finiancing also with very smooth I would highly recommend them. I am defitnely a satisfied customer.

Kris

Aug 10, 2015

Our experience was overall very positive. Nathan Turkovich, sales person, was very patient and took the time to show us several cars when the car that we had seen online did not turn out to be as good as expected. I did not feel pressured in any way to purchase. He listened to my teenage daughter's opinions and took these into account also as this car is for her to drive. One of my only recommendations for change is that better qualitydetailing be done on the cars so that they are thoroughly clean for initial viewing.

lisak

Aug 9, 2015

Thanks to Jose, he had help us get the vehicle we saw online and looked into that same evening and got it the next day!

Bryce1

Aug 9, 2015

The workers here were extremely friendly and caring. They helped us find the best deal, and everything there went smooth. The prices were fantastic. Thank you.

C&b

Aug 7, 2015

We were impressed with how quickly we were greeted by Scott. My husband and I decided to take a few days to do our research on the car we wanted, making sure it would be the right fit for us. Scott kept in contact to answer any questions or concerns we had. This type of service helped us make the right decision.

Chevy Cruze

Aug 5, 2015

We came looking for a car we found on CarFax, but it was sold. Gina helped us find a very similar model, compare options in the price range we were interested in, and hiked the newly paved lot in the heat of the summer with us. She was courteous and professional towards us and our kids, treating them like people instead of patronizing them (like we've experienced from other sales people.) We would recommend Gina to friends and family.

ricart2015

Aug 5, 2015

This is my 4th purchase at this dealership. I'm very satisfied with the service I've received. It's always been fast and easy.

Tee

Jul 31, 2015

Ricart showed me that with patience and effort car ownership is very possible!! I had my grandparents come with me thinking that I would need a co signer because I was in the process of repairing my credit. I was so surprised when I met Andrew and we did the paperwork and I actually found out through the help of the Ricart finance department that I didn't need a co signer and that I even received bank finance. I was also able to still get the car I originally selected. Andrew was very patient during this process and was so informative. I had never had such a great experience shopping unless it was for shoes. I am so happy with the entire experience from start to finish! I love my Dodge Caliber and will return to Ricart when I am ready for another car purchase!! Thanks Andrew and the entire Ricart team

DAlk

Jul 31, 2015

We always come to Ricart for our cars, and we are always helped by very friendly associates. John and Ryon made sure we knew what was going on at all times, and made sure we got the best deal possible.

Husband's Happy

Jul 31, 2015

Overall, our experience was pleasant. We went in, got the car we wanted, and paid less overall for it! Good job Ricart! Thanks Steve Walker!

moon4

Jul 29, 2015

So thankful we worked with Nate Lewis...he made our experience the best. He treated us with respect, answered all of our questions and was more than patient. I dreaded going to the car dealership because I thought it was going to be very stressful and uncomfortable. It wasn't that way at all!!! Nate made the experience enjoyable and I'd recommend him to anyone looking to buy. Drew in finance was excellent also and we were thankful to work with him too.We will definitely be back to Ricart looking for Nate in a few years when we need another vehicle!

Ecobooster

Jul 28, 2015

Great working with Rafael! he was awesome in assisting me and had a great attitude and personality, one of his supervisors is not getting the same compliments as Rafael, his supervisor was rude, but his supervisor the day of the purchase- Brandon Haywood was also very nice with great attitude!

mamma1984

Jul 27, 2015

Scott made my experience one of the best. I really appreciate everything he did for me, and helping me get the car that I wanted.

thebreakof_dawnatyahoo.com

Jul 26, 2015

I bought a car and the next day went to my salesman with a issues. He said call Ricart Ford service on monday. Called them on Monday and told them what my car was doing and they gave me a transmission service appointment for late September. With no explanation at all. I asked if someone could just look at it. I don't want to wait until September. She said sure just bring it by. Well after my 2nd trip there I was still told that nobody could look at it again. I wasn't taking no for an answer or I wasn't leaving with a car that I got 6 days ago that there is something wrong with it. So I go to my salesman and he asked me what was wrong, he said I'm helping 2 customers right now let me get a manager for you. So he comes down and again I explain the run around and car problems the whole 6 days I have had it. I said I'm not leaving with a car that doesn't run right, that you need to put me into something else. He said well it doesn't work that way. If you want to trade in your car and purchase a brand new car, we can work with you. Well if I could have afforded a brand new car I wouldn't have went to the used car factory. So he said he would make a call to service and get someone to look at my car. So I was sent back to the service department and this is the 5th person today I have talked to. I had to explain again what the car is doing. And finally I get a partial explanation as to why I have an appointment in September. It wasn't until I did my own research did I discover that I was sold a car that Ford knew there was a transmission issue. Well Ricart is a Ford dealer. They should have known. But do you think I was told anything about this transmission issue before or during my purchase time. No and that is a scam to me. That car should have been fixed before they sold it. Or at least explained to me there is s recall on the automatic clutch system. The dealership didn't have any concerns for me as a customer that I was sold a lemon. They were just glad to get that car off the lot.

buckeye26

Jul 26, 2015

The process of buying a car is long and stressful. This time was no different. My salesman was Branson Stinson. He was newer to Ricart and needed a little assistance when answering a few questions. Some I thought should have been common knowledge for his position. Others I'm glad he received advice. He was helpful and pleasant to work with. I do think he could have made a little more effort after the sale. I called a few times without a response and would have to call back. I understand Ricart is known for volume but after you leave the lot, I would think there would be more follow ups with customers. My largest issues have come after the sale. I purchased the Pro-tech protection for my vehicle. DO NOT BUY! The plan was to have the vehicle cleaned 'thoroughly' then the Pro-tech installed. The vehicle wasn't cleaned at all. And for obvious reasons, I don't know if the Pro-tech was even put on. Then when I called about it, they were to redo it with another thorough cleaning. The cleaning was adequate but no detailing. Very disappointed for something that costs a lot of money. My vehicle also had leaking struts and a broken steering column. Both were fixed free of charge, but my vehicle was motor trend certified. So what are they checking when they certify these vehicles? Mandi in the service department has been very helpful and understanding. She has been the only positive about Ricart so far.

TaurusSHOLover

Jul 25, 2015

Rick Johnson made the experience of my car purchase quick and easy. I had been driving the same vehicle for over 12 years, partly because I dread going to a car dealership & dealing with salesmen. Rick Johnson changed the way I look at car buying. He is a no nonsense, straight forward representative & worked with me in a very fair & professional way. He honors his word & explains everything in a clear & concise manner. He actually made the purchase experience enjoyable. Thanks Rick!

Stillonthesearch

Jul 24, 2015

First ever negative review, but Ricart's deplorable service could not go unmentioned. I called early in the morning to verify that the car we were interested was still available and confirm an absence of smoke damage before driving the 90+ minutes to test drive and purchase. However upon arriving at the dealership, we are frustrated to discover that the check engine light is on and the car was not very clean. They do not mention the light after pulling the car up, but the second my husband turns the car on, we see it. I should mention that this car has been on their lot for several weeks at this point, so plenty of time to at least wipe down the dashboard, if not resolve existing technical issues. We let the sales rep (who was on the test drive with us) know about the light and mention that at least there is the 6 month warranty listed immediately under the price on the website. The sales guy quickly corrects us and says "oh, no, there is no warranty on this car...with so many cars, it is impossible to keep track of what is publicized, etc." We figured that with thousands of employees, they could simply hook up the car to a reader and at least let us know what the problem was. The sales rep goes into the office and comes out telling us that there are no mechanics still around (it is not even 5pm). I find that really hard to believe considering this place has so many employees and vehicles it can support its own on-site Subway. Frustrated, we make the long drive home to NEVER receive a call despite the car being still posted 3 weeks later, still featuring the warranty. To be honest, if the warranty was intact, we very well still may have purchased the car that day knowing that they would resolve the existing problem anyhow, but after our total experience that day and their obvious disinterest in quality control, I could not have a confident transaction with this company.

neeraj

Jul 24, 2015

John was very Helpful and patient through out the entire process. Since I was buying a Car for first time , I had lot of questions which he was able to answer very patiently.

Bmfrost93

Jul 22, 2015

Nathan was so helpful and patient through out the entire process. He was very in tune with what I needed and was knowledgable about what had to be done. I felt more at ease knowing someone I felt comfortable with was dealing with something as risky as buying a car. I really appreciated having Nathan on my team. If you want to purchase a used car go in and Ask for Nathan!

Caralee

Jul 22, 2015

The purchase of my 2013 Dodge Dart was quick and easy without hassle. Rick Johnson spent 3 hours with me walking the used car factory to let me show him what cars I may be interested in.

lovin'my terraine

Jul 21, 2015

I was pleased to see a difference from a few years ago when dealers were more aggressive. I found the staff and employees to be friendly and respectful. Catrice Mitchell was wonderful. Her laidback, easy personality brought me back again and again, and her patience never faltered. She was diligent in meeting my needs without being intrusive. Kristen Miller's sunny disposition, combined with her enthusiasm for her work, was also positive and welcoming. And Chris Wright was professional and informative in his presentation with a friendly, approachable demeanor.I found the extreme lag in manager input response to be an area in need of improvement. The wait time seemed unproductive in time management and reflected negatively on the office management style. Otherwise, I was pleased with the overall experience.

spencer

Jul 19, 2015