Used Cars for Sale at Rairdons Dodge Chrysler Jeep RAM of Monroe in Monroe, WA

Rcflyby

Jul 11, 2016

I would like to thank John and Erik for taking the time to listen and walk me through my new truck purchase!!! You guys at the store made it a stress free purchases. Thank you for the great customer service!!!

Dodge man

Jul 1, 2016

The staff is knowledgable about their product and they don't BS you. I would recommend everyone to use this dealership. Service department is great also.

Dalbers1101

Jun 18, 2016

Probaly the most relaxing and enjoyable experience I have had buting a car. Shaun was great to work with. No one was pushy. They worked with us to get what we wanted at a price that was very reasonable. Overall it was a great experience and I will return in a heartbeat! Thanks Shaun!!

ladygunner

Jun 15, 2016

Jim Polk and Gabriel Johnson are sensational. Their goal is for you to come back every time you're ready for a vehicle, so they want you to feel good about your experience. This is our second time working with Jim, and we had the pleasure of meeting Gabriel for the first time. As expected, our sale went very smoothly. No high-pressure games, straight-forward language, and both Gabriel and Jim have exceptional knowledge of vehicles (mechanical and cosmetic). Can't recommend them more.

CARMEN BAGBY

Jun 7, 2016

Thank you so much for your awesome service. All of your staff was pleasant and helpful and i drove away with what I wanted. Thanks again.

Angi

May 20, 2016

Everyone was helpful, knowledgeable, and friendly. We have bought several vehicles from them and would return again. I wanted to upgrade my Jeep Cherakee to a Grand Cherakee and they made the deal work.

Mara

May 20, 2016

The sales men were all great and very helpful. They let me take my time while I decided if I wanted to buy a car. They were very friendly. I have been a customer at Rairdon of Monroe for many years. I would say they are terratic. Thanks gentlemen. Thanks I lover my new 2016 dodge dart. Have a great memorial weekend.Thanks again Rairdon of Monroe washington!!

Rocky

May 20, 2016

LONG LONG Story short. A time consuming and bad situation turned out acceptable. I purchase a new vehicle every 2-3 years and is important to me to trust who I deal with. Shaun Hudson, Garret, Manny, Erik, John K, Jim and Rick made this "less than fun" transaction right. Very kind and personable people.

Jant2016

May 20, 2016

After buying a used car here that lasted for 13 years, I returned to buy a new one. The sales rep listened to what I wanted and what my budget was. Then took me to several cars that fit my plan. He didn't high pressure me which was great. We drove a few and I narrowed down to the one I wanted. The closing was done as quickly as is possible. They gave me more trade in than I was expecting as well. This was a great experience. I have already recommended Rairdon to my friends. I will do again in the future.

valeria aceves

May 19, 2016

Amazing service. Made the purchase of my first car from a dealer super easy. The staff was super friendly, easy to work with, did not feel pressured at all. Would recommend to friends and family

Seawindfall

May 19, 2016

I bought my first van here over a decade ago. They are further from my home, so I had used a dealer who was closer for my next purchase in 2012. But with the purchase of a new van, I ended up here because of their salesman, Stoney, who was so welcoming and straight forward that I purchased from them again. This was a positive experience from start to finish, and having the luxury of free oil changes for the first three years made it all the better. Lower sales tax too! Give Stoney a call.. You will not be disappointed with him as a salesperson or with this dealership.

SaraMosiman

May 18, 2016

I had a great experience last month buying my Jeep Unlimited. I had a lot of demands and questions, and the staff took it all in stride. Never felt played and never felt pressured. If you want a fun and relaxing experience when buying a car, check these guys out!

soyredneck

May 5, 2016

Went in with a financial problem and was looking for a solution of any kind. I was looking to trade my truck and they ended up making my wife and I am unbelievable deal getting us into new rigs for less money that we had expected! Excellent service amazingly nice sales people who try to get to know you rather than just talk until your lost.

Arizonajeepclub

Apr 28, 2016

Located what we wanted, for the purpose we wanted, and went above and beyond to expedite the transaction. Our time is important to us and limited, Rairdon's understands that. Our transaction was smooth, efficient and quick. Highly recommend to anyone. Love our new wrangler for Arizona.

Andy

Apr 25, 2016

They did a great job making it happen. They made the sale by doing what was asked, and following up. This is saying a lot when it comes to buying a car. Thank you!

J&MCharon

Apr 14, 2016

Staff took time to locate the Jeep Rubicon hard rock model that we wanted and found it. Had it shipped up here. Then negotiated for better financing and really worked at making sure we were happy with the outcome. They didn't try to push a different Jeep on us just to make a sale. They listened to what we wanted and made it happen. Thank you.

madpika202

Apr 9, 2016

Went in with reservations due to being taken by dealerships before. I was pleasantly surprised at how easy the people are to talk to. I never felt pressured and John answered all of my dumb questions with wonderfully refreshing honesty. I felt like they were really working on taking care of me as a customer, and went above and beyond my expectations to find me the best deal I could get. I am more than satisfied with my experience and will definately be a return customer as well as recommend Rairdon's to anyone.

Magnum girl

Mar 29, 2016

My wife and I were emerging from 5 years of bankruptcy and desperately needed a new or used car to replace our worn out vehicles. We saw a car at Rairdon's in our price range and explained our situation to the finance team and salesman. They were the friendliest, most understanding team I have ever had the pleasure of working with to purchase a vehicle and we drove home with the vehicle we had our heart set on.

H2 View

Mar 23, 2016

We were looking for the Back Country jeep Wrangler Unlimited.Then we saw the new 75th anniversary model and decided that was the one we wanted.None of these were available in our area yet. Gabriel found one of these rare models in transit.A black one like we wanted.Easy paperwork. No pressure.

timheib

Mar 20, 2016

I am a long Dodge owner and do not really care to own anything else. With that being said I have bought the last 3 of my vehicles from Rairdon's two of which were from the Monroe location. I have to say that they really took care of us. John took his time showing us around and helped us find what we wanted. Manny worked his but off to make the deal that would fit our budget. We will not go anywhere else to find our next vehicle.

diesel

Mar 8, 2016

first time looking for a new vehicle in many years and there staff was very helpful in letting us know the difference between the vehicles. made it a pleasant and wonderful experience.

happywithwheels

Mar 6, 2016

We appreciated the low pressure sales and not being rushed into a deal when we bought a pre-owned vehicle this past Saturday. We felt very comfortable with the whole experience and also got a fair price. We were treated well by several employees, from entering the lot until signing papers and payment.

Cj4603

Mar 3, 2016

We have been customers here for more than 10 years. This is the only place we go any more. We have bought 7 vehicles here and every one has been a very nice experience.Can't say enough about how we feel about our buying experience here.

Jeepcarguy

Mar 1, 2016

Bought a Jeep Grand Cherokee from Rairdon's of Monroe. Great experience, John Knudson is the most knowledgeable salesman I have ever had the pleasure of working with. He knew everything about this Jeep and spent hours teaching us how to use all the features. Very pleasant experience. It's worth the drive out to Monroe to buy from these guys!

Jeepguy

Feb 18, 2016

Bought a Jeep Unlimited from Rairdons Dodge in Monroe. Sales and finance team were great. Deal done quickly, efficiently and with no pressure. Give the positive experience, I'll be back when its time to get another car.

Alissa

Feb 16, 2016

I felt no pressure to buy something I wasn't 100% sure about. They took the time to show me different options and helped me choose the car that best fit my needs and price range.

Lilange366

Feb 12, 2016

Gabriel and Eric were great to work with! I love my new Jeep Cherokee! I am satisfied with my trade in value and my new payment!

Sweet ride 300

Feb 5, 2016

When I went into the service department, to order a part and get a new key made, the parts department was professional, the service department was so nice I felt like Larry Halford made sure I would want to come back again and sure enough when I was invited back to the sales department I took them up on the offer. I am super happy with the customer service I received, and love my super low miles Chrysler 300!

Bezovia

Feb 5, 2016

Buying a new vehicle is a big decision. There's new car payments, options, colors and textures to consider. What one needs is advice and assistance, and certainly not pressure. I'm so excited that I can go to a local dealer, right down the street, where the experience is actually pleasant. And they not only help one choose one's new car but they "set it up" for you so that there's barely anything you need to do but point it in the homeward direction. All this, and the taxes are a lot less here than anywhere else. You can't beat that!

Valleygirl

Jan 5, 2016

I would highly recommend this dealership and especially their excellent sales staff. They have gone way beyond to help answer any questions we had and to resolve any issues. Great customer service!

Ruthie

Dec 31, 2015

We traveled a greater distance to work with this dealership. They worked to find the car I wanted at a better price than others. Staff was friendly and helpful with no pressure and didn't play "games". We would buy from them again!

jaescenic

Dec 30, 2015

I had been looking for a new vehicle and wondering what would work best for me when I took my old van in for a recall repair. While "wasting" time I looked around the showroom. I was looking at a brochure on the big box vans and wished there were smaller ones, when they told me that they had one on the lot! Once I started looking at it they asked if I might buy one today. I told them yes IF I could do some research while waiting for my vehicle. They let me do as much research as I needed! I looked up reviews and asked questions. They found several around the area and then found one with nearly everything I wanted!!!! Found me a great interest rate too! They brought the new van to their lot the next day and waited until I could get there later in the evening. I bought a 2015 Ram ProMaster City and love driving it. In the last 30 days I've put 1800 miles on it and love its features! It's a very spunky vehicle. I stopped by the dealer this week to ask a question about how to change a feature and everyone tried to help me. Made me feel better about not being able to figure it out myself. Thanks for a great experience!!!

Mario

Dec 30, 2015

I was very well treated from beginning to end by all the staff. They were always eager to help and answer all my questions. I want to specially thank to Garrett Creal and Manuel Mejia.

Olsonsue426

Dec 18, 2015

We have bought four vehicles from this dealership and keep coming back because we are treated so well here from start to finish. Great customer service even after you drive off the lot and come back for service. Everyone is super friendly and make the process painless.

Kalistretch

Dec 17, 2015

Never felt pressured to buy. We also had our toddler with us and they did a great job at keeping her busy while we waited for paper work to go through

KatL

Dec 14, 2015

I went in to look at a used Jeep Wrangler on their lot. Sales guy came out and I bristled for the onslaught of sales guy jabber usually encountered at dealerships. It was nothing like that and when I looked inside the Jeep I saw it was a stick shift-in my 46 years I never learned. I told the sales guy, I would buy except I couldn't drive it. So he took me over to the Freylands neighborhood and he spent a good three hours teaching me to drive a stick shift. I got a great deal on my trade and learned something new. Thanks guys!

kdjc3

Dec 9, 2015

Today I went in to purchase a 2007 Hummer H3 with my son and both of us were blown away bye this dealership. After driving in and being shown where to park bye one of the sales reps. we were walked in through the front door and met with many genuine smiles and were offered a drink, whether it be coffee or hot coco, for our wait, which there was none. They knew exactly who I was and we quickly got to the paperwork, all the while having friendly and easygoing conversation which made the short amount of time that I was there feel even shorter and at no point in time did I not want to be there or felt as though this process for buying a car was tedious, I felt as though we moved through things smoothly all the while feeling welcome to be there. If I had to guess I would have to say that the employees love to work where they work there with their comforting smiles and kind interaction. My satisfaction with this dealership in particular is incomparable to my dealings with any others.

Play outside

Oct 25, 2015

We drove all the way down to this dealership to look specifically at a used car that was already at a great asking price. They were willing to work with us and did, came down a lot more and no pressure, no cheesy sales pitches or one liners, just genuine people who we really liked. They were courteous and professional and we would certainly recommend them to our friends and family. They even filled up the gas tank on a used vehicle.

Jagauthier

Oct 9, 2015

Fast and friendly, found a great car in my price range, my third car purchased from this dealer have dealt with almost all of the salesmen and service crew, a great group of guys

TylerE

Oct 1, 2015

Had a vehicle I wanted to see and Shaun came right out with the keys and we went on a test drive. Buying the vehicle was super quick and pain free. The staff was knowledgeable and showed me how to use all the special features of the vehicle and even helped me pair my phone to the stereo. I would highly recommend these guys if your looking to get into a new or used SUV or pickup.

jessevh

Sep 20, 2015

I went to Rairdon's of Monroe looking to buy a 2009 Toyota RAV4 that I saw posted on Craiglist.com. My wife and I had been looking for the right vehicle for a solid month, and after many disappointing appointments to view vehicles that we were interested in, I was hoping that Rairdon's would be a more positive experience. When I got there I was not bombarded by aggressive sales people, instead they let me do my thing and then were ready to help me when I requested it. The vehicle was exactly as described on Craigslist and it was in fantastic condition, inside and out. The test drive showed to me that it was mechanically sound as well. I sat down with Rairdon's sales employee Mark, and we talked over what my wife and I wanted in a vehicle, and what our budget was. Our budget was definitely below the asking price for the vehicle, but Mark told me that he was going to do his best to make it work for us. After a couple conversations with his sales manager, Mark informed me that we had a deal. The final price was more than fair, and the entire experience was very low pressure. Mark was completely straight forward with me, disclosing to me everything about the vehicle that he could. I would definitely recommend Rairdon's of Monroe to anyone that is looking for a good car at a good price!

Sam H

Sep 8, 2015

Want to send a thank you to Manny and John for the good experience. We all know buying a car can be a big hassle. And buying a used car is not always the easiest task. On 9-6-15 i went to Rairdon Dodge to look at a 2005 Denali that i had seen on there site for a while. The price had gone down a bit more into my budget. i had the same mentality i always do when going to a dealer....being prepared for the same old skit...doing anything they can to get you to sign and buy.... for the first time ever i didnt have that experience with a dealer..John came out and was friendly from the get go. i told him what i wanted to see, he got the keys and i went for a drive. after coming back Manny the sales manager gave me a rough estimate of what i could expect for payments. i was approved for the car with my money down and they even helped me pick out a warranty package to help ease me. i was never pressured with typical tactics. they were more than patient with me.....as i took a while to really think everything over. i dont know how much better things could have gone. but i want to say thank you again both John and Manny. and i cant remember his name.....but there finance guy was able to get me a lower rate at the end....as a first time car buyer i was very happy.

Lovemytruck

Aug 30, 2015

We had a great experience from start to finish! Our kids even enjoyed it! I have never had such an extraordinary experience buying a vehicle!

Eric & Tasha

Aug 17, 2015

We purchased Our 2015 DODGE DART here & we are absolutely loving it.As well as the awesome service from all the employees.The second We arrived, We were greeted & assisted by Shaun. We were also assisted by Scott & Jim. :)We were able to get everything squared away in just one day.We highly recommend anyone & everyone to go through this awesome dealership.You will not be disappointed!

Kara

Aug 17, 2015

John knudson new exactly what I wanted when I went in there. He didn't try to up sell me on something I didn't want and he worked with us. I will deffinatly recamend them to other people. He was vey profestional made you feel welcome.

rachelclifton83

Aug 11, 2015

Shawn in sales and Randy in finance were absolutely wonderful! I told them what I wanted and they made it happen. They even filled up my gas tank and washed my car! Relaxed, pressure free atmosphere!

sspears1

Aug 11, 2015

I bought my car 2 days ago and have already referred 3 friends to see them, the staff is excellent and they are very focused on customer service. I never felt a pressure to buy anything and was able to view any and all vehicles I wanted very quickly. Making the decision was easy, finance staff was also very supportive and flexible with making the deal.

smleise

Jul 30, 2015

I worked with John Knudson, he was very kind, friendly and easy to work with. He was able to get me the price I felt was fair.

hollernally18

Jul 23, 2015

These people are amazing and very easy to work with, they were not pushy at all and my whole time being there was great. IT was quick and easy in and out, very nice and I would recommend this dealership to anyone!

Blackhawk23

Jul 21, 2015

This dealership was recommended by the USAA Car Buying Service and I can certainly see why. Sales Representative John Knudson was very friendly, patient, honest and professional. He explained all the electronics etc. on the new vehicle very thoroughly. It was the most pleasant car buying experience I've ever had throughout the entire process. I would give them my highest recommendation.

Ryder-1st

Jul 1, 2015

6/26 while driving to work my *OLD car cut out on me. I limped home, drove my daughter to work and drove straight to Rairdon's - pulled into the used car lot at 11:00am - Mark met me in the parking lot - I asked to see and drive the 2014 Dodge Dart he had on the lot.... After the test drive I was pretty sure that was the car I wanted, but just to be sure he did show me the other car I had asked to see. As soon as I opened the door I knew the 1st car was what I wanted..... we went inside and I drove off the lot at 2 pm.... that's record time to me.. Lois F.

Jacksom23

Jun 24, 2015

Just on a whim i thought i would check a jeep dealer on the westside of the mountains from me and as it turned out that Raredon jeep had what i was looking for so i stoped by but was sure i wouldnt be buying but as it turn out i did and it was a painless process in and out quicky no games no shady horse xxxx just got to the point very painless to say the least very happy with the jeep and the deal i got

SandiRue

Jun 23, 2015

This was my first dealership experience by myself. There was hardly any pressure and I was able to take my new (used) car home within an hour and half of meeting with Mark. While I waited for the paperwork to process, Manny followed me home to give me a ride back because I left my proof of insurance there. I followed up with a car wash the following Saturday and got to meet the Service team and learn the ropes to get my oil changes done for the next year.I was a bit disappointed in the price of getting a duplicate key made since I didn't haggle over the price of my Doug (yes, he is already named Doug the Dodge)

RONKING

Jun 16, 2015

A few years back I would have not recommended this dealer to anyone. Recently I bought a 2012 for fiesta (slightly used) on 6/2/15. I had a great experience with everyone involved. I bought the car about 7pm at night after looking at it for 2 days, then the next morning at 430am the check engine light came on and the car started to stall. I called a tow truck and had it towed back to the dealership. I was honestly waiting for a battle. The a manager came out to meet me with keys to another car to use and was highly apologetic. The tow truck driver personally walked into the dealership to shake the managers hand as he has never seen such customer service (this is what it should be) I wanted to be mad but I assume their intention is not to sell a bad car. So they changed some parts 2 days later and they still couldn't fix it. At this point they could have rigged it and gave it back to me and tell me see ya. But no they towed it to a ford dealer who did about 700 dollars worth of repairs and they paid for everything. My car has not had any other problems since (thankfully). But honestly in this day and age I was really grateful with working with someone that wasn't a crook. Thanks to everyone there in Monroe Rairdon's!Ron

RoseB

Jun 16, 2015

Best experience I've had with buying a car yet. John was very nice and we talked about random stuff not related to cars and that was great. I appreciate his kindness. Thank you for making that fun-rose

JustTammy

Jun 15, 2015

The people that I dealt with were so informative, very helpful. They had answers for all my questions, no matter how silly they may have sounded to them. They all had great sense's of humor, too. They got us processed out in a timely manner and I drove out of the lot with the best car EVER!!! Thank you!!

Megitty86

Jun 10, 2015

Hands down, best car buying experience ever! The entire team was super nice and welcoming. I got to the dealership, went on a test drive, fell in love with the car, came back and had a hassle-free negotiation. Jacob was my sales guy, he definitely went above and beyond, Manny helped me get my target price, was totally easy-going and didn't pressure me which I appreciated a lot. Jim helped me get through all the paperwork and even got me a better rate which I also really appreciated! Scott, Shaun and John all congratulated me and the service team got my new car all shined and ready to go! I never thought there was such a thing as stress-free car shopping but I was wrong! These guys are great and I would highly recommend them! Thanks guys!

Dodgegirl

May 31, 2015

It had been awhile since I bought a new vehicle. I had been looking at the Dodge Challengers for a while. It was a big decision to make and was glad that I choose Rairdon's Dodge Chrysler Jeep of Monroe. I worked with Mark who was professional and was very attentive. He listen to what I was looking and found one that matched my request. He was not pushy and wanted to make sure I was happy with what I got. Which I love my new Dodge Challenger this is the fourth Dodge my family has owned and I am a true Dodge buyer. Donna

DeForestS

May 30, 2015

Shaun was exception! Bought a pick up as is, and had a problem with one of the sensors. I was told that it would cost $500 to repair the problem and Shaun came to bat for me and got the whole repair cost waived. It was a totally painless process and Shaun even put up with my crappy jokes.

C&MRussell

May 22, 2015

From the moment my husband & I arrived, we felt welcomed & satisfied. From Sales to Financing, the transaction went smoothly and was overall a great purchasing experience. Our Salesperson Jacob Johanson was genuine, knowledgeable, caring, and friendly.

ozlee12132

May 21, 2015

I bought my very first car from these guys. Shaun was more than helpful and gave me a very fair price. They helped me find a decent insurance company, and waited very patiently while I did so. I really appreciate all the help these guys gave me. Thank you!

SRollins

May 15, 2015

My husband I purchased a new 2015 Jeep Wrangler Unlimited at this dealership. John, our salesman was great! Very helpful! He had spoke with my husband on the phone prior to us coming in and knew we would be a tough sale. He got us a great deal by beating the price quote we had from a different dealer. Also loving the 3 years of free oil changes!

Mik

May 15, 2015

I worked with John Knudson and Garrett Creal - both were, truly, awesome !I've purchased a few new cars, over the last 20 years, and this was the best experience I've had in buying.There was ZERO pressure, I got straight answers AND, most importantly, they did everything they said they were going to do.I'm an upfront personality and I, always, want straight answers/no BS when I'm looking at spending tens of thousands of dollars - these guys are awesome and I highly recommend Garrett and John - and this Monroe, WA dealership if you're looking to purchase a Jeep/Chrysler product.

MarrieG

May 11, 2015

Wonderful car buying experience with great to work with sales people and manager. Best and easiest car buying experience! It is worth the drive to Monroe!

courtjustine

May 9, 2015

I had gone to every dealership around to try and trade in my car and get myself A more reliable car but no where could do anything for me because I had no co-signer or any money for a down payment besides my trade in. Shaun made it work and I went from a 1992 Subaru Legacy to a brand new 2015 Dodge Dart and I love it so Much! For all those graduates or new car buyers, go to Rairdons in Monroe, Washington and deal with Shaun!! He will do his absolute best to get you into a car that's affordable and perfect for you :)

JimD

May 9, 2015

Like many buyers, I had checked inventory, prices and had a good idea of what I wanted before coming into the dealership. While still online, within minutes of sending an e-mail inquiring about my trade-in, John Wright called and asked if he could help. Surprised at this level of customer service I decided to check out the dealership that afternoon.John met me as I was getting out of my car, took me in to fill out the initial finance app to minimize waiting and then started discussing prices and options. I had made a very specific payment request and John was very diligent about making all the options for my vehicle, showing me some great options in that range. What John didn't know is that I had a bit more budget than I said in reserve, when I shot down the selections and moved up to a better fit for me, John didn't flinch and hooked me up with an incredible ride.A quick note on the car I purchased, a 2012 Challenger, a little under 24000 miles and immaculate. This is my first Mopar product and having owned Mustangs and most recently a Mercedes SLK Kompressor I've developed a taste for going a little fast. The Challenger did not disappoint, even the 3.6 I bought. At over 300 horses, it's plenty fast and responsive with a great interior for a muscle car. Once I made my choice, Rick in Finance took over the final leg of the job and got me out of there quickly without any pushy up-selling. He kept me in my "expanded" price range and got me out the door in the time it took to have the tank filled and the car washed.The next day, Shaun called to make sure I was satisfied, Rick called to see if I was satisfied, I think John did, too (it was a busy day). Talk about great service! I would definitely buy from them again, except I have no plans of getting rid of this awesome car!

Bohica67

May 5, 2015

Drove 2 hours to get to dealer , very nice salesman wasn't pushy told him what I wanted ,fast transaction , great price, full tank of fuel and on my way with new truck would make the drive again!!!!

mevfox1

Apr 11, 2015

My Chrysler Sebring convertible stopped running, my regular shop could not determine what was wrong and the other local dealership (Dwayne Lane in Everett) said they had about a 2 week wait to get my car in, and they really didn't seem to care at all. I have been a multi-year customer of Dwayne Lane's, and they told me I wasn't even in their computer. Then when they found me after all, they said they had never worked on my Sebring. Not true, I had service on it a couple times, but they really weren't interested. I got referred by a friend to Rairdon Dodge in Monroe, they said if I got it towed up there they would get it right in - which they did. They determined the problem, told me what it was and how much to repair (was a computer module), and how long it would take to get the part in. I told them to proceed, then also decided this was a good time for me to look at other vehicles, as I am gifting my Sebring to my son-in-law. They had a nice 2005 Nissan 350Z on the lot that had been a trade-in, only 25,250 miles, in great condition. I decided to purchase if I could get the price I wanted. We agreed on the price and I bought the car. Within 100 miles the ABS sensor went out - I called the dealership, they said to bring it in and they would take care of it - which they did, at their expense. No hassle, no problem. They also came in a little under the projected cost to repair my Sebring. They have gained a customer, and I am telling everyone what a good experience I had.

Stuart_S

Apr 5, 2015

I've bought three (I think) other vehicles here and this was the best so far. John was great, as was Rick in Finance! This was kind of a last minute buy. I knew what I wanted and they had the car in stock and the price was reasonable. I am really happy with my new car.

Patricia m.

Apr 4, 2015

I came in looking to trade in my 2009 Rav 4. I was hesitant about the Jeep Grand Cherokee but once I test drove it it was awesome and the customer service I recieved from Manny and Mark was outstanding! They listened to what I was looking for in a car and got me a great deal! Love my jeep!

Dodge DnE360

Apr 2, 2015

The salesman and financial department helped us so much and are really Smart and caring when you are needing to build you credit. We had a great experience so far.

robertmiller

Mar 28, 2015

John was a great salesman, helped me every step of the way. Jim in finance simply rocks. They both made this experience very enjoyable and painless.

chiva53

Mar 16, 2015

I really enjoyed my experience at Rairdons of Monroe and I loved feeling like I wasn't pressured into something I didn't want. I felt like Manny and John made sure I was comfortable with my new payment and that my dodge had exactly what I wanted and needed in it. I will defenetly be back and will be recommending everyone to go see them, thank you!

Devche

Mar 16, 2015

I am currently going through a divorce and had my car taken by the ex. As a new single mom, I needed a car that was affordable and reliable. I stopped into Rairdon's and was helped by John. He was friendly, knowledgeable, and listened to what I wanted. He took his time and got me into a car that I absolutely love at an affordable price. I HIGHLY recommend anyone looking for a new or used vehicle to stop into Rairdon's and ask for John Wright! Great experience buying a car!!!

gpartida

Mar 16, 2015

I am recently divorced in a chapter 13 bankruptcy not only did John W. And Manny help but so did the finance Manger Jim. I am a single mother and needed a dependable vehicle and John W and Manny worked hard to get me into my new dodge dart which I love they were very insiteful and caring to my needs. They dudnt try to push me into a payment I couldn't afford. They help me stay within my budget. Thank you so much to the Rairdons team I will be back I highly recommend purchasing there thank you again John W Manny and Jim Polk. And as for a bonus I get free oil changes for the first 3 years for buying there. I'm very happy.

Curtis

Mar 11, 2015

I worked with Shaun and manning for the purchase. They were both great help and did what they could to make my purchase of my 200 C as easy ad possible. I have talked to Shaun several time for additional questions and he was always happy to see me and answer other questions about all the buttons and settings in the car.

Toni3636

Mar 8, 2015

I was referred to Rairdon by a close friend. When I arrived I was greeted by Garrett. I told him I was interested in buying a Wrangler and wanted to test drive a few models. I was a bit stand offish with the whole buying experience due to past relations with other dealerships but Garrett kept a smile on his face and led me in the right direction. There was no "pressure" and everyone involved with my purchase was very polite and professional.I bought a Wrangler Freedom! I had to wait 2 days for it to be delivered because it came from another dealership so the anticipation was killing me! It arrived and it's beautiful! I am soooo happy! The staff at Rairdons made my buying experience enjoyable and I will be sure to send my friends their way! Thank you!!!!!

Ontherock

Feb 24, 2015

I had reluctantly planned to trade my 2008 Challenger in for a 2011 Jeep Grand Cherokee Overland that was on the Rairdon's lot. After spending some time chatting with Manny and Mark, I decided to keep the Challenger and purchase the Jeep. Their approach was just right ... give me space and time to make my decision. They didn't try to "sell" me either way. And Jim just breezed through the finance process. I hope to do business with Rairdon's of Monroe again.

terrim

Feb 20, 2015

Jim in finance rocks,Manny and Mark are the best. I have bought 3 cars from them and I would recommend them to everyone. They are worth the drive to Monroe.

kathy

Feb 15, 2015

Looking for a new Jeep, This was the second vehicle that we have purchased from the dealership and we would be glad to reccomend them to anyone.

RayeMarie

Feb 4, 2015

I just stopped in to see what the pricing was for a 2015 Wrangler and trade-in value for my 2010 wrangler. Scott (GM) gave me all the information and made me a deal that changed my miind about waiting. To top it off, the deal was done painlessly in 45 minutes and I was'nt even late for my appointment. That crew is tops including Shaun who helped Scott facilitate my sale and took care of alll my questions on the new Jeep. I am never buying a car anywhere else!!Raye Marie Winters

xanadu036

Jan 30, 2015

Having to trade in my 2009 Nissan Murano was not something I was not looking forward to, as love my car, but the payments were just too much to handle after becoming disabled. However,Shaun was very patient and knowledgeable in helping us find the right vehicle for me to drive. Although I miss my SUV, the 2015 Chrysler 200 has everything I need...and my payments are more affordable! Thank you Shaun for the pleasant experience! We would definitely recommend Rairdon's in Monroe and thus why we are returning customers.

Jedd

Dec 28, 2014

Ive been looking for a Wrangler for the last 6 months and have spoken to a few other dealers. Shaun and the sales team at Monroe Rairdon's provided great service, answered all my questions and didnt pressure me for a sale. I will be buying m next Jeep from him in the future.

jlum0976

Nov 19, 2014

No high pressure or humiliating sales tactics; makes buying a car fun again. Third vehicle purchased here. Same familiar faces for several years. Sales staff, Garrett and Shaun are very knowledgeable and accommodating (test drove 3 vehicles), and Jim the finance guy makes handing over the money as painless as possible.

chlngr1970

Oct 18, 2014

I purchased two vehicles from Garret. A new 2013 Avenger, and a new 2012 200. I will DEFINATELY be going back to him for my next purchases. Garret, Jim, and the entire staff at Rairdon Dodge of Monroe are a pleasure to work with.

ugS96ac72

Oct 15, 2014

We had visited three Dodge dealerships since May looking for a Ram 1500 Laramie 4x4 truck. One dealer called every week for months and the other we just about made a deal but would not budge on the price. Our friend sugessted Rairdon Dodge in Monroe. The salesperson Shawn Hudson was very knowledgeable on all aspect of the truck, personable and we did not feel pressured. We drove two trucks that day and when we returned they had the prices down on paper and we made our decision. It was a pleasureable experience, no hassles and we have already recommend our friend to their dealership. They also have a referral program of $100.00 for every referral when they mention your name. We will defiantly be a repeated customer.

basiabaz

Aug 10, 2014

I just wanted to say that I had a great experience here at Rairdon's in Monroe.. August and Derek made me a very happy customer! August was able to give me the deal I wanted on my 2014 Jeep Grand Cherokee. Very friendly, welcoming, and great service. I highly recommend this dealership.

robbijoy

May 26, 2014

Cody Schlicker, was my salesperson, he was very personable, and informative, it was joy to work with him. I had no intention of purchasing a vehicle that day but after showing me the Jeep Patriot on Memorial day and allowing me to drive it, I realized this was the perfect SUV for an older person like me. As a sales person myself I was impressed with the way he treated his customers. I was treated respectfully and with kindness which drew me into purchasing my new Jeep. I was expecting a stressful situation, I walked away feeling great. My salesperson Cody was not pushy he was easy going and made me feel comfortable, letting me make my own decisions.

msoley

May 26, 2014

I arrived at Rairdon's to look at the new Jeep Compass. I was greeted by John Knudson who was not your typical car sales associate. He was relaxed, confident, and very pleasant to speak with. One thing that impressed me about John was his knowledge of the product. He was able to answer all my questions and clearly explain to me in layman terms, the technical aspects (the nuts and bolts) of that particular model. It was a low pressure environment whereby I felt in control of the choices I could make. The financing department was great too. After recently visiting other dealerships, I must admit that Rairdon's is a true example of a service oriented company. I would recommend anyone who is in the market for a new or used vehicle to visit them!

Petuniawaver

May 23, 2014

I am very please with the respect that our salesman, John Knudson, had for us. He really tried to find exactly what we wanted. It did take a long time but thru out our visit John remained upbeat. The finance experience was handled patiently and professionally by Mike. I would highly recommend this dealership to others. We had previously used the service department and they have always been helpful.

zherebets1977

May 19, 2014

It turns out I was wanting something that was out of my price range, due to my credit history, and the desk supervisor was very upfront with that information. We spent the next few hours trying to find a suitable replacement and eventually settled on one that I was happy with and at a price we both could agree on. They are definitely not looking to just sell you a vehicle, but are dedicated to providing a quality experience so that they can build a relationship with you for the long-term. They understood what I was looking for and didn't attempt to sell me anything that didn't fit my wants and desires. Believe it or not, I thoroughly enjoyed my experience, and recommend this dealership to anyone looking for a new or used vehicle.

KarlSeeger

May 19, 2014

Manny and Mark were VERY helpful getting me to see, drive and set-up the paperwork to make this deal work. They went "above and beyond" expectations!No problem recommending them to anyone I know that may be interested in a new or used car.

FGirl

May 4, 2014

Great service and great company thanks!! We love the jeep and can't wait for our first road trip, will recommend to all our friends and family!

EBM2002

May 4, 2014

It was a great experience right from the minute we entered the dealership to the time we walked out. Working with Manny, Chris, and Mike was a great experience. I look forward to coming back for my oil changes.

SMCharlton

May 3, 2014

Im a pretty reasonable person and I understand that people make mistakes. That being said, I expect people to be accountable for their mistakes, however accidental it may be. Unfortunately, that wasnt the case at Rairdons in Monroe.As a prior service customer (I owned a 2012 Grand Cherokee) I thought Id take my F350 in for an oil change utilizing their quick lube service that advertises it can take on all makes and models. It took a couple hours, no big deal. They washed it twice and were as friendly as ever and just what I had come to expect. I drove home a satisfied customer The next morning, my wife took off for eastern Washington in the F350 and about 30-40 miles out, the truck overheated, the engine shut down, steam was coming out from under the hood, and white smoke started pouring out of the exhaust. If you know anything about the 6.0 diesel Ford used in the mid 2000s, you would know that it notoriously has issues with the erg system that cools the oil which keeps the engine from getting too hot. Well, as my wife lifted the hood to see what she could see, she noticed that the coolant hose that runs to the erg (which just so happens to be directly next to the oil filter) was off and coolant was everywhere and the reservoir was completely empty.This common issue as Rairdons service advisor referred to it after having it towed back to the dealership for diagnosis, didnt happen naturally as it commonly does, it happened because the coolant hose that feeds the oil cooling system was accidentally knocked off during the oil change. Long story short, they took absolutely no responsibility for their mistake, continually told me that it would have happened anyway, timing of the issue was just a coincidence, and I was on the hook for the bill. Their only admission of guilt was to discount the price of their services. While that was a nice gesture, I feel they could have done a lot more to rectify their mistake. I was willing to take on some of the financial burden, but not $3400 bucks worth.By the way, if youre looking at the Black 2012 Grand Cherokee in used inventory listed for $37,500, it used to be mine they bought it for $26,000 and it needed very little reconditioning. Happy negotiating

Honest John

Apr 27, 2014

Test drove a car on a Saturday evening, discussed the price and trade in values, went home to discuss deal with wife. Later that evening we contacted the dealer and told them we would purchase the car only to be told they increased the price by $5000.00 and would not Honor the price we started with. I understand car dealers are in business to make money, but to increase a price midway through a deal is bad business. I will be spending my money somewhere else.

samiam57

Apr 9, 2014

John Lund son was fantastic. Scott, the GM, was a pleasure to work with. Easiest negotiating and buying experience. Business manager is a bit slow, but he was thorough and personable. Recommend this dealer a lot.

Leximonster42

Apr 7, 2014

Came in with an advertisement letter to buy or trade in my ford explorer on a new or just buy my ford explorer my intention was to buy a new dodge ram truck but while I was there I saw a 2011 Toyota tundra that I really like and decided to get that instead of new dodge ram because of the price range.

mdpinney

Mar 26, 2014

We went into the Dodge store looking for a replacement vehicle for my beloved Chevy Avalanch and Cody worked with us patiently and at length to get me into the correct car. He took special time and interest in what I needed even when I was not verbally communicating my needs. Cody was wonderful as was Mike in finance

jeepowner54

Mar 21, 2014

Cody, mark, and the " jeep nerd" were very friendly, honest, and sincere. there was never any pushing, upselling or pressure in any way. with the stigma that used car salesman have these days it was great to see a group making a difference and breaking that stereotype. I would easily recommend them to friends and family.

Danielsonjs

Mar 16, 2014

I have never had such great service at a dealership before. They treat you like family. Manny even came in on his day off to help us. I would recommend this dealership to anyone interested in a new or used vehicle.

fubekabye

Feb 26, 2014

Garrett and his manager were very friendly and easy to deal with when it came the price we needed to get into our brand new Durango!We love the 2014 Durango. I never thought I would buy an American car, but after test driving the Pilot and Ford we found ourselves not satisfied. We decided to take a chance on the new Durango and fell in love immediately. Smooth as butter, simple infotainment, beautiful inside and out. The Pilot has very outdated tech, cheap interior and uncomfortable seats.The Explorer tech is way too complex. Unless you buy the cheaper version, all button (center stack + touch screen) are touch. This forces you to ALWAYS look away from the road to do anything. Very bad design.The Durango has very sexy tech, easy to use tech, hard button/knobs for key things you do all the time (change temp, fan speed,...), very nice interior and features that make you feel like you are driving a luxurious vehicle. It is top rated in Consumer Reports as well for its class of vehicle.

bcameron98251

Feb 26, 2014

I knew what I needed to own to work for my family, Cody was the perfect salesman, not a lot of pressure, just guidance in finding what fit my budget as well as my needs. Every person I contacted was very friendly and willing to help make my sale a complete success. THANKS TO ALL AT RAIRDONS, IT WAS A PLEASURE DOING BUSINESS WITH YOU!!!!!!

Cjtrophy52

Jan 10, 2014

From the moment I walked in the door I was treated better than I ever have in my life.. I'm 56 and I have bought quite a few new and used cars but Manny (sales)and Mike (finance) are absolutely the best to work with. I will never go to another dealership besides Rairdons of Monroe.

aleczimm

Jan 5, 2014

These guys were easy to work with, friendly, and they bent over backwards to make me happy and secure in my purchase. They indulged me in my haggling and were more than willing to let me take the car off the lot to have a prepurchase inspection. In fact they took it to the shop for me and retrieved it. Though they thought the suggested timing belt replacement was a bit overly precautious, they went ahead and replaced it themselves with no additional cost to me. Another dealer might just as easily have disagreed and sold it as is or gone halfsies. The fact that they repaired it outright after very little hassle shows Rairdon's level of integrity. Plus these guys were simply fun to work with. I would buy a car from them again in a heartbeat.

jamidavis

Jan 4, 2014

This was my first visit to Rairdon's but this was the best experience I have ever had with a car dealership. My salesman, John Knudson, was friendly, very knowledgeable about the new Jeep but most importantly he never made me feel pressure to purchase anything. He answered all my questions and spent quite a bit of time with me. He never rushed me or made me feel like I was taking too much time. I highly recommend him and Rairdon's and that's the first place I will go when I am ready to purchase another vehicle.

alienshape

Dec 29, 2013

My wife and I went to Rairdon"s simply to look at what they had. We had previously owned an Avenger and chose to look at Avengers. Garrett Creal came out and discussed what we were interested in and after looking at used Avengers we went to the 2014's. Garrett listened to our questions and concerns and there was one Avenger that really stood out. We discussed the car, drove it and then crunched numbers. We traded in a 2012 Lancer GTS and are the proud owners of a 2014 Avenger SE Rallye. The only downside was the wait to discuss the finances but Garrett was great to talk to and as far as car buying goes it was a great experience. Garrett even went out and took our custom license plate frames off of our Lancer while we waited to sign papers.

Wayalife

Nov 26, 2013

I came In with a pretty impposible deal they worked really hard to do every thing we needed to have for this deal thanks Cody for the hard work

streetnut50

Oct 29, 2013

I'm 56 years old and have Lot's of experience with buying vehicles over the years. This was the Best purchase I've ever had. Cody the Salesman wasn't at all pushy or overbearing, and didn't bring in the next guy to try and talk you into buying the car. Everyone was very professional and I would recommend purchasing a car there to any of my friends. Tom in the service department was friendly and professional when dealing with him, very knowledgeable about my Car and could answer any or all of my questions.

roshell

Oct 2, 2013

We recently bought a used car from rairdons of monroe. Cody Schlicker our salesman was very personable and a pleasure to work with. he took extra time to answer questions and was very knowlegable about the car. we truely enjoyed working with him and the rest of the staff a rairdons, they made sure every base was covered and we did not feel pushed to buy. we will recomend others to them. and we will most likely return to them for our next purchase. GREAT JOB GUYS. Thanks guys, Jerry and Joey Seidler.

RJRingnalda

Sep 15, 2013

Mark Stephens knows how to treat a return customer, made buying our second Jeep so easy. We always enjoy all the staff at Rairdon's of Monroe.

Trish1972

Sep 9, 2013

Super friendly, Went above and beyond what they needed to do for us. My husband bought a brand new jeep wranger and they gave us an amazing deal on a car for me!! I'll go back again and again. They stayed late for us two nights in a row. Thank you so much for all your help!

kaylacech

Sep 6, 2013

We have gave it a 5 because of multiple reasons:1. Was very friendly2. Down to earth3. Was completely honest, wasn't trying to make us buy a car that we couldn't afford. 4. Made sure we were certain on the purchase.5. Taking our car in trade for a value that wasn't expected.6. Made us feel comfortable throughout the entire sale, let us not just test drive it around the block, but let us drive it till the next day. Will recommend anyone to them! Thanks for all that you do!

buddy65

Sep 1, 2013

we were greeted by a salesman before we even got half way to enterance door, mister Knudson was very nice, even explained all features in detail and linked my blue tooth phone to the audio system for me.

spinlers

Aug 13, 2013

We were greeted as soon as we got there, they listened to what we wanted and asked us questions. Showed us a suv they had just got in.We liked it, test drove it, it was a little more money then wanted to spend, said they would work with me. I gave the ok rating on the price cause when I got home and kelly blue booked it, i paid 4000 over that and I thought I was being taken care of. I do like the car, felt I was listened to. They are fixing the light that is broke. After all the papers were signed and everything, Cody walked me thru all the features and that was nice. Everyone was friendly and helpful.

Blythe2203

Jul 21, 2013

Cody was extremely helpful and not pushy in any way. I would definitely recommend working with him if you are looking for Chrysler jeep or dodge.

jcfife

Jun 23, 2013

I contacted this dealership through the web. The sales person contacted me right away, was friendly on email and not pushy. We decided to drive out to Monroe even though we live in Edmonds. We liked the vehicle, we liked Cody and since we like Dodge's we went ahead and purchased. They made us a great offer, got the deal ready within a short amount of time. The Office Manager was knowledgeable and quick. We bought several of the add ons such as the windshield sealant, the interior and exterior treatments, GAP insurance and the extended warranty. We felt that all these things would benefit us in the long run since we tend to never get rid of a vehicle until the bitter end. We have a Dodge Neon and Dodge Dakota. Both have over 150k miles and are still going strong. Even though we spent about 2 hours at the dealership, our 3 grandchildren were kept well entertained with a fun room, cable television and lots of hot choco!

Cgiboney

Jun 14, 2013

Great customer service way to go. I would 100 percent reccomend to friends and family. Dodge of Monroe really has great customer service. Great prices as well.

washs

May 7, 2013

Cody was wonderful. He gave us great information and answered all of our questions thoughtfully. Before we left with our new vehicle he took care to be sure we understood how our new car works. He was friendly and we felt comfortable with this sale. We will look forward to seeing him agian. Thank You Cody.

globaltrekker

May 3, 2013

Am very happy with my just-purchased 2004 Range Rover. Rated at 92%, it was almost flawless. The two minor flaws - a sensor light and turn signal lens - this dealership fixed 100% with no charge to me. My '04 Audi trade-in gave no hassles. Very fair price and personable folks.

Mylucky1

Apr 29, 2013

Service was great and the sales Reps were very friendly and easy to work with.. As far as buying a new car and getting great service it was the best process that i have every been through. It was easy and they worked with me to get the payment where I needed it!.

whtjku13

Apr 24, 2013

I had been looking for a new Jeep and Rairdon's Monroe was AWESOME. Had gone to a few other local dealerships (won't name any names) and the sales guys were good, but managers would not take care of me like Rairdon Monroe. John was great. Definitely knew what he was talking about and was no pressure. Once we found a Jeep I liked I was able to sit down directly with the manager to discuss a price that we could both be happy about. First time buying a brand new car and it was a great experience. None of the hassle involved at the other dealership. Was in and out within a few hours with my new Jeep! John and Andy were eager to help with whatever they could and did a great job of making sure that I was leaving happy. Would DEFINITELY recommend this dealership. Thanks again John and Andy!

JCaryl

Apr 24, 2013

Went in for a used car but came home with a brand new car for under what I wanted to pay. No stress, no presure, just a great deal on a great car! I love my new Dart!! I will definately return for my next vehicle purchase!

Jyman46

Apr 13, 2013

Great truck great experience, helpful and very friendly people!If you are in the market for anRam pickup, get to Rairdon Monroe ASAP!ThanksJay

kelownafornia

Apr 11, 2013

Drove by to look at a Jeep and ended up purchasing. John Knudson was super friendly, up front about the vehicle and very pleasant to work with,and price was reasonable. No haggling! Told them what I had to work with and they honored it the first time around. The entire staff was friendly, including the financing! Looked at the Jeep, test drove, and got on our way in about an hour and a half. The best car buying experience ever. I will certainly come here again for future vehicles. Already referred a friend.

Evanalstine

Apr 7, 2013

We were shopping around for a very slightly used Expedition and came across a fabulous vehicle for sale at Rairdon of Monroe. John let us take our time checking it out and asking all our questions and we were able to get everything worked out to get our payments where we wanted. We were very pleased with our experience, especially since we had two little ones with us, one who was kept entertained watching videos in the kids' area. Great dealer and even though we are "Ford people" would head back here in the future for any vehicle needs.

sjmitchell

Apr 5, 2013

We were very happy with our experience at Rairdon. The sales people were very knowledgeable and answered all of our questions. We would highly recommend this dealership to our friends and colleagues.

mighty1

Mar 30, 2013

went to look at or purchase a dodge dart but upon seeing them and knowing how much we could afford to spend the car just wasn't what we wanted, John then took us to a car we liked and they worked with us to purchase this Challenger and to meet all our requirements, from the car to the financing, and not push us into something we didn't want, they ensured we left completely satisfied

spettibone

Mar 13, 2013

I am writing this review on behalf the Dodge of Monroe. I have been looking at trucks for over a year now and have been in several times to look at trucks and there was never any pressure on getting in a truck right away. When the right deal came across my plate i went for it and it was the easiest and less stressful experience I have ever had in purchasing a vehicle. I ended up getting a 2011 Dodge Ram 1500 and i absolutly love it. Just wanted to say thank you to them and I will def do business there in the future and recommend any friends or family to go there as see Cody, Chris, Andy and Mike. Thanks: Shawn Pettibone

QWELSH

Feb 14, 2013

I just walked away from Rairdon Monroe with a renewed faith in car dealerships!! Sales service was excellent (thanks Cody!!) and they didn't stop working on the loan till everything was perfect for me. They were very concerned that I got the car I wanted at the price I wanted instead of settling for a car that just fit my budget. I got the car I wanted within my budget!! Perfect!They also gave me more than trade in value for my car (which was suffering from unknown complications in their service department). Essentially they gave me above market value for an inoperable car!! Fantastic! Highly recommend doing business with this superb group of individuals!! -Q

mwlockett

Feb 11, 2013

I was greated with a smile from Jonh and it did not stop for the whole deal. John showed us several cars in our price range and was not pushy, how some sales people are. John even got me a free canopy for my new used Dodge Dakota. The price was right and I would reccomend John as my sellsman anyday.Thanks John,Michael Lockett

mdurant

Feb 4, 2013

The sales staff was very friendly and helpful in assisting us to find the vehicle we were looking for. They took the time to demonstrate and explain the diffrent features of the vehicles and allowed for a lengthy test drive to make sure of our choice. The finance people worked the numbers to get us the price and payment we were looking for as well as searching the area to find the vehicle.

suma08

Jan 27, 2013

I have bought many cars throughout the years, but I can honestly say this has been the best car buying experience I ever had. Mat & Cody were a pleasure to deal withand never once did I feel pressured. Yhey were both very amiable and well informedregarding the many features of this high tech vehicle. I also highly regard the service I received from this facility on my trade in vehicle. I would recommend this dealer to anyone considering a new or used vehicle.

tae smith

Jan 22, 2013

Friendliest dealers ship i ever been to.. every body turned us down or gave me the run around.. rairdons was straight foward and no bs.. worth the drive will buy my next car and future cars there. Thanks alot great place

pokinatcha44

Jan 19, 2013

I didn't feel like I was being sold a car. I felt as if I was just hanging out talking about trucks with a friend. Very personable experience with our sales person. Thanks John!

lori1169

Jan 15, 2013

Overall painless experience. Garrett patiently provided a number of used trucks for us to look at over a 2 day period. Paying close attention to our truck needs and our price limit. Never felt pressured to over spend or chose a truck that didnt suit our needs. In the end we purchased a very clean used Dodge 1500 truck at a price BELOW our target number! Garrett provided a complete vehicle history,even noting anecdotes about the previous owner who he had worked with on a trade-in. Very helpful knowing the previous owner and how the truck was used. I am a previous Dodge truck owner,and am actually enjoying driving this "older" model better than my previous 2011. Our "new" truck is great so far,and I also feel if any issues popped up that the guys at Rairdons would be helpful in resolving it. I would recommend, and use Rairdon's again..thanks guys!

john.malkovich.545

Jan 15, 2013

It was a very easy smooth transaction. The folks who work there were very helpful in answering all the questions I have regarding the vehicle. Mat was very patient and not pushy like other car dealers around the state.

B.murphy

Jan 13, 2013

John was great, he was patient, he worked his butt off, and he knew what he was talking about. I would recommend him without any reservations. The only issue we had was once we choose our vehicle was the brutal warranty sales pitch, which I assume takes place at all dealerships, but if they cut that out we would've been thee happiest customers.

Bymyself

Jan 10, 2013

What a great bunch of guys. Not your typical car dealer. I will never buy a car anywhere else. We signed the papers and took the car home but still needed to bring some financial stuff the next day. Mike told my wife that they were able to get a better interest rate than what we had already agreed on and signed. They don't just want to sell you a car, they want to save you money. By the time we left we felt like family. Absolutely, the first pleasant experience buying a car. And I'm 58 years old. Thanks Garrett.

kevj2020

Dec 22, 2012

Friendly, no pressure. I bought a used Toyota FJ Cruiser and even though it wasn't a Dodge Jim knew the history and details of the truck.

muffin7292

Dec 13, 2012

I had a very good experience with this dealership. I even droved almost an hour to get there! I tried other dealerships and they were very sneaky and shady. I did not get this from Rairdons of Monroe. I will definitely shop with them again and again and again!!!

RVing Birdwatcher

Dec 8, 2012

Although we were pleased with our current vehicle, we needed something that could be flat towed behind a RV which brought us into the Jeep dealership. Jim took the time to find out what we were looking for and then showed us several vehicles that we thought would fit our needs. We started out looking at used vehicles and test drove a couple of them. The dealership offered us a great deal on one of the used vehicles that we drove. Although we decided to sleep on it to make sure we were making the right decision, we did not experience the high pressure tactics to make a deal right then and there that you get at some dealerships. We then went back the next day and Jim showed us other options which ended up being a better fit for us and our needs. Andy handled the price negotiations for the new vehicle and our trade in. It was through his efforts that we arrived at a mutual agreement for our trade in and the cost of the new vehicle. Jim came in on his day off just so he could be there when we picked up our new vehicle. Jim took the time to go over all the various features, helped set up some of the options and took us around to meet the crew in the service and parts departments. Jim made sure that we knew that we could call on him anytime if we needed anything. We would definitely use this dealership in the future and recommend it to our friends.

rallythis

Nov 27, 2012

Andy and Mark were wonderful to deal with. No pressure and very quick with negotiation and paperwork. I was in and out very quickly. Very smooth. I have no doubt that I will buy from Rairdon's again.

RobynA

Nov 26, 2012

We've rated Dodge of Monroe as EXCELLENT! We've purchased several vehicles over the years and I feel that this was our best experience to date. We drove up and John Knudsen greeted us with a smile and he made us comfortable from the get go, no pressure. The other staff was great to work with to agree upon a price, and educate us on the maintenance/preventative care options we could add to our purchase. Everyone was very friendly and genuine. The process was quick and painless and we were shortly on our way with our new vehicle. John went through all the features of the car with us, and helped us get things set-up, which is something that we greatly appreciated. We will definitely recommend this dealership to our friends, family and co-workers. Thanks for a great experience Dodge of Monroe!

ram1500B

Nov 23, 2012

I walked in to Rairdons needing to lower my car payment while still getting a capable car for me daily driving. At first we looked in to several models of wranglers. They where friendly and answered all my questions while trying to find a jeep that met my needs. I also mentioned that I would prefer a truck. They came up with some excellent offers on the jeep but none really sold me. So I left the lot. About 30min later Chris called me and told me he had just the truck for me. They had a beautiful Ram 1500 that they got in my monthly payement range and this isnt a base model truck. I was very pleased with how they worked with me.

Ryanbedford

Nov 20, 2012

Great service, very friendly staff. We were excited to be getting a car from this dealership and were not let down. Recommend very much to anyone.

chrisblack00

Nov 17, 2012

Garrett at Rairdon's in Monroe provided a professional and no hassel buying experience for my 2013 Sahara. Furthermore, the price was excellent and it was worth the drive out to Monroe!.

Marskat1212

Nov 13, 2012

First off I would like to say thank you to everyone at Rairdons of Monroe! By far the best service I have had in all my years of buying cars. The one thing I noticed is that they really seemed to care? I first found a truck online, filled out the contact form and was called very soon by Mark Stevenson who let me know in detail about the truck I called about. He told me to come down and he was sure we could make a deal..weve all heard that before! I live 5 hours from Monroe. I thought , Im in for it, he knows its my dream truck, hes got me! He then said it was his day off, and it was 8:00pm. I had other dealers not even follow up after a week, and hes calling me on his day off. My first thought was greed, Im sorry to say. He then said, Come down tomorrow, its also my day off but I will come in if you are driving that far. I did, and I am so glad I did. From the start the staff at Rairdons of Monroe made me feel welcome, Mark Stevenson and Jim Polk worked with me to get me into that dream truck I found online, and after 13 years driving minivans, My wife said I deserved it! There was only one thing, my financing was a little tricky, to say the least. Thats when Mike in the finance department stepped up to the plate and did an awesome job! He not only gave me a more than fair deal for my trade, they got me the price and the interest rate that would work for me and my family! So, Thank You again to everyone at Rairdons of Monroe, without all of your hard work, I would have never gotten the truck of my dreams. With no sign of greed, you all made this purchase a truly amazing experience, and an equally amazing deal. I recommend Rairdons of Monroe to anyone looking for a new or used quality vehicle! Sincerely,Martin, Katrina, and Family

azjohnsonclan

Oct 15, 2012

When it came time to purchase a new vehicle, my wife and I began looking online. Based upon what we could see, Rairdon's had a great selection of vehicles, and even though they were a 2 hour drive from my home, I felt it was worth the drive to go see the vehicles in person. When we arrived, we were not let down. My wife and I were in the market for a Jeep Wrangler, and Rairdon's had a remarkable selection.Working with the sales team was pleasant, as they didn't push anything on us, but simply listened to our needs and provided information about the different models and features available that fit our needs. Once we agreed on the vehicle, negotiating and agreeing on a price was nearly as pleasant, and quite the opposite from what I have experienced in the past at other dealerships. Lastly, the follow-up and customer service at Rairdon's has been excellent. I have owned the Jeep now for just over a year, and my dealings with the service and parts departments have prompted me to provide a review for Rairdon's. Normally, I do not take the time to write reviews, but since this dealership has been pleasant to work with, and gone above and beyond, I felt compelled to do so. Based upon my experience with Rairdon's, I would recommend this dealership to my friends and family, and I will be shopping at Rairdon's when it comes time to purchase my next vehicle.

sanj33vh

Sep 20, 2012

I went in as they were the only few dealers having 2012 Durango, then after talking for an hour I said I'd get back to them as I felt the price they offered was not great Mark was friendly and tried to make a deal. The next day evening I went, and thought I'd finish the deal and drive the car home, but enter "Scott" supposed to be all-knowing, condescending, general manager (they said). He wrote down his final price, and I offered my final price which was $700 lesser than what he offered. Then following are his actual verbatim words."This is luxury, you should probably look at used Prius, if you are thinking about $700 dollars on 35K you probably have a lot of financial problems, I should'nt sell you this car" one of his side kick "John" said I have a used 2007 Prius do you want to test drive?I thought that was very rude and I didn't expect them to give me financial advice, because previous day Mark respectfully said I cannot sell at the price you are asking because I will be in loss.I dont know why they went on giving financial advice and pushing on a V6 where as I was very specifically wanted V8. Next day I bought the same car with Rairdon Kirkland, and Jeff Gentry was a pleasure to work with and offered a great price.

LC5

Aug 17, 2012

Very aggressive, very pushy, condescending, bait and switch tactics, rude...Took us 3 hours to try and leave, the kept pushing us and trying to make us buy a different car on the lot than what we were looking for. We were very simple and up front and honest about what we were looking for, yet they kept pushing us onto different vehicles (at first a far more expensive model), because they did not have the model and color we were looking for (Grand Cherokee Laredo). Then tried to get us to buy a used older model, and were very condescending. They honestly didnt even show us ANY options of what we had said we were looking for. I would have returned at a later date once they had the model/color we were looking for, but after that I experience I would never go back. For months after, we received countless emails and voicemails, every day... very harrassing... I would not recommend this dealership. I am not someone who typically writes reviews, but my experience was that awful. I can only say that of the particular salesman we dealt with, and the manager. We ended up buying from Lithia of Renton about 6 months later, and had a much more pleasant experience.

Berzerker215

Apr 24, 2012

I came in to service my 2010 dodge avenger and ended up walking out with a 2012 dodge challenger. Joe smiley was great to work with and really pulled alot of strings to get the price within my range. He's a great guy and if your looking to buy a car I would highly recommend talking to him

Momaavery

Dec 24, 2011

Last weekend my sons drove by the site and a truck caught there eye. After negotiation and the right loan with the interest they agreed upon they had a new truck. *I say "they" as my older son co-signed for his younger brother*A sales man rode back to Seattle to pick up my sons truck/trade in, and my youngest was enjoying his new truck.Four days later Rairdons called and said loan didn't go thru **(They had original loan paper work stating they were approved)** and they need to come up with an additional $1700.00, that they had found a different loan with a higher interest rate.Ok, so from my understanding this dealership is at fault of the truth and lending act...My boys returned the truck last night and said no to there quick scheme, at the dealership the manager got loud and used foul language when my son's started to inquire about there sales practices. He brought up the fact he was filing a complaint with the attorney general and from his understanding this was not the first time someone has reported them, and the manager got very defensive and said he had been there only 2 months and was trying to clean the dealership up from the past reviews and service reported.I can not say to much in regards to the service center either as we had our Dodge in there 4 times a couple years ago to have the valves replaced **Still under warranty** and they never did fix the problem. Had to take it to a different dealership out of the area.This dealership seen a couple young men come in and like a truck, they got there hopes up and tried to pull a quick one, however we all have choices and these boys were smart enough to ask questions and take this truck back to Rairdons, and go give there business to another dealership that has integrity.*** This dealership should be rated -5 stars, however had to rate it 1 to write a rev

mikeally9696

Dec 23, 2011

My husband and I had a great car buying experience at Rairdon in Monroe. Chris was very helpful finding a truck for us. We purchased a truck, and were in and out very fast, we weren't stuck waiting there for a long time to do the paperwork. A couple of days after buying the truck, we found a problem with it, and gave Chris a call. He told us we could bring it back, and said he would find us another truck to meet our needs, and in our budget. I was in a state of panic, even though they were very nice about it. We don't buy vehicles often, so the process seemed scary to me. The gave us our trade in back, and refunded our whole down payment. We didn't have to wait for a check to come in the mail, they just had it ready for us when we got there. All we had to do was sign a piece of paper cancelling the deal, and they handled the rest. This was very easy, we didn't have to beg or argue with them at all. They just assured us that they wanted us to be happy and satisfied. A couple days later, Chris found another truck for us. We went back in, and ended up with the truck he recommended. We had it inspected, and the mechanic told us it was a great truck.We will definitely go back to Rairdon when we're ready for the next vehicle. Everyone there that we dealt with really wanted us to leave satisified. Brion in financing was great too.

kirkpesce

Nov 11, 2011

I visited Dodge of Monroe based off a friend recommonation. I was in the market for a new truck and wanted to see what kind of deal I could get. After arriving I was welcomed by a sales associate. I told him had spoken with Chris Jurden and he tracked him down for me. After listening to what I wanted in my next truck he suggested several models and offered a test drive. Chris explaned the financing and rebates along with the Rairdon 7 day return policy. I was very impressed with the entire staff. I purchased a White Ram 1500 SLT. After a few days I was kind of having doughts about the vehicle I purchased and after contacting Chris 5 days later I returned it and got the one I really wanted. They were incredible. The transition to the other truck was painless. I am really pleased with my whole experience and I will certainly recommend them to my friends.Kirk Pesce

CW in Monroe

Oct 31, 2011

I went in because of an advertisement, the original salesmen that met us on the lot was GREAT (NOAH) he showed us car after car but due to his experience we were handed off to James (big mistake). We picked a car but not one they had on the lot, because I wanted a specific color of interior. We didn't make the deal that night we called back 2 days later with an offer and James told me it was approved. We got into the office and started to write it up and the numbers changed and when I told him no he turned it around like it was our fault. I was very clear on the phone and he repeated it to me. We finally came to a new agreement and signed the papers. I was also told on the phone the car would arrive in a week tops. I was ok with waiting for a week, that seemed resonable to me. We signed the papers on 10/14/11 and received the car on 10/30/11. That is more than a week on any calander. When I would call to get status James told me he would call me right back, I said you swear, he said yes I swear. He didn't call back I called him back the next day. The status went from your car will be here Friday to next Tuesday to Wednesday, then Saturday then Sunday. On Sunday Chris called me and told me that is would for sure be here at 6:00 Sunday and e would call me when it arrived and if we would give them an hour to detail it we could pick it up at 7:00. No one called at 6:00 so we called at 7:00 and were told it was there. We got there to pick it up and it has a 1/4 tank of gas and a low tire (tire monitor is one). Not to mention the features I thought it had like Uconnect that I found out are not enabled. I didn't realize I paid 30,000.00 for the low end of a Jeep Patriot. I am so irretated with Rairdons of Monroe and James specificlly. I have bought 2 cars from Rairdons of Smokey Point and walked away happy both times. I don't know what I was thinking. Everyone in Monroe knows not to go there. I guess I do too now.

BritJeep

Aug 4, 2011

Great service. Made going to the dealership a pleasant experience, which is not typical! I bought a black Jeep Wrangler Unlimited. Love the car and may well go back and get another Jeep for my wife if the service and price is as good again. Kevin was great (non-pressuring)to deal with John was extremely knowledgable and passionate about the Jeep. Only slight downside was waiting a long time to get it detailed - I felt they could have done a better job with that since I noticed it didn't actually seem ultra-clean. Oh well, just a minor criticism and overall I was very satisfied. Also, it's hard to beat the 0% interest deal, which made getting a new car way more affordable. Smart move on Jeep's part.

raredone

Jul 16, 2011

these people leave differentials loose so you can keep going back to them.Jeeps are machines that if you dont screw with them they will last, not feel like youre driving an old car when its new. Thats why i bought one because of their reputation, well that kinda chaged thanks to. RAREDONE work

b298

Jul 10, 2011

After a lot of internet research on the purchase of a 2011 Dodge Charger R/T, I found just the vehicle I was looking for at Rairdon's Dodge Chrysler Jeep of Monroe. They clearly have the best selection (my car's color and options combination is rare), as well as the best prices in the area bar none! I called last Saturday (7/2/11) and spoke with John Knudson in the sales department to check that Rairdon's still had the car I had seen on their internet site. John checked while I was on the phone and arranged for me to test drive the car 30 minutes later. When I arrived at the dealership John had the car I wanted to see, already washed and parked in front of the showroom. John was very freindly and extremely knowledgeable about the car showing me all of its features including, opening the hood and removing the 'HEMI' cover to show me the engine. We then took the car for a test drive with John continuing to point out facts about the safety and performance features of the car that I was unaware of. Following the test drive, I was ready to buy. Rairdon's great internet price made the negotiations straight forward and Larry White the finance director was a pleasure to work though the paperwork with. Overall it was a very pleasant car buying experience.

MATT2323

May 23, 2011

I WENT INTO TO MONROE TO LOOK AT A NEW CAR I JUST LEFT ANOTHER DODGE DEALER THAT SAID I WAS EXPECTING TO MUCH THATS WHEN I MET MANNY HE PROCEEDED TO HELP ME FIND A NEW TRUCK WE BEGIN THE PROCESS, SHORTLY THEREAFTER KEVIN CAME OUT WENT OVER ALL THE NUMBERS, WE DID A LITTLE BACK AND FORTH AND AGREED ON THE TRMS. IT WAS VERY SMOOTH AND EASY

sgorlov

Apr 25, 2011

Complete liar! Convinced me to believe that he has the car I want on his parking lot, once I got there it had to be shipped from elsewhere, but he wouldnt ship it until I sign the papers and pay for it, and then half hr latter that car was sold and he offers me something else. I believe he didnt have the car that I wanted in the first place, he just tricked me to coming over and was hoping that I would buy something else.

JohnWorley

Apr 9, 2011

5 years ago I went to Dodge of monroe to trade a vehicle, I had a doodge 2500 Cummins and traded for a dodge 1500 V*, They went thru the sales and made the deal, and though I do love my truck, They did not tell me about the title issue, the truck had been destroyed and rebuilt, it has a ditrty title and I have not been able to resell it, also about 4 months after the trade the tie rods went out and they refused to repair it. Jsut one week ago we received an offer on my wifes auto, for 5000.00 over the payoff price with would have been a total of 17000.00 when we drove to monroe they change the offer to 13000.00 with is about 1500.00 over payoff. This car has everything. and I do mean everything. The salesmen said he would look up the vin number and that would tell him what is on the car. NOT...the DVD/Video system was not on the list,that is jsut one item. Dodge Of Monroe is A RIP .. would never do business with them again

dnacke

Mar 11, 2011

After doing a lot of research for 8 passenger vehicles we decided on the Dodge Journey. We checked out Dodge websites and selected Rairdon's. We called and spoke with Roy who was very helpful. We went into the dealership, to find that Roy, Ted and the rest of the sales team were a great group of people. We selected our car and then met with Joey Good to get financed. He was very professional and worked hard to get us into a payment that would work for us. From start to finish it was a great car buying experience, and a place I will go back to and recommend to friends and family.

art_warrior

Mar 7, 2011

Dodge of Monroe was impressive in the used car inventory. The Customer service i received made me feel really comfortable, and i never felt too pressured into anything. Everything was done professionaly and perfectly smooth. I would chose Dodge of Monroe over any other dealership.

mizcaliber

Mar 7, 2011

I purchased a new Dodge Caliber and I was very impressed with the quality of service I was given. I was helped by the general manager himself, Kevin Graham, which made me very comfortable. It wasn't an all day event either, which we all know no one likes. I went in, got it handled and had loads of help. Andy Plata also took very good care of me, and they both made this a very memorable experience. I would definately recommend Dodge of Monroe, and I will continue to purchase vehicles from this establishment in the future.

dcarlin

Mar 7, 2011

James Dupuy and others wasted many hours of my time doing paperwork and on the phone to sell me a 2011 Dodge Challenger SRT8 Inaugural Edition they didn't even own or have access to. I left the dealership on 3-3-11 thinking I had purchased (gave them a check $$) a specific car with a specific VIN number only to be told the next day that they didn't have access to that car...that it belonged to an unrelated Seattle dealer, but they "would try to find me another car from out-of-state." THEY NEVER BOTHERED TO MENTION THEY WERE SELLING ME A CAR THEY DIDN'T OWN OR HAVE THE RIGHT TO SELL!!! I wound up buying that particular Challenger from Town & Country Dodge in Seattle after I pressed/insisted Kevin to tell me who actually did own the VIN car that I thought I bought in Monroe. Total "Bait & Switch" tactics...avoid them like the plague! Total Slimeballs!

MrRug1016

Feb 18, 2011

I took my wife in to purchase a vehicle. I had bought a new car at Harris Ford in Lynnwood which was a horrible experience..I wish I would have gone to see Roy instead. This transaction was fantastic..everyone was extremely professional, and we got the exact car we wanted at the right price..it was fantastic..

berlt

Feb 3, 2011

Had a very pleasant experience buying a car at Rairdon. Since I live in Maple Valley, I explained to Ted Davis I wanted to spend as little time as possible at the Dealership. The price was negotiated the vehicle was waiting for me when I got there. A great experience all around.

hamkt7i

Jan 30, 2011

This dealership is by far the best one I have ever dealt with. Exceptional service, friendly staff, and exceeded all of my expectations. I have purchased two vehicles from them thus far, and I have always received honest, straight forward, no run-a-round service. I would definately recommend you go there for a great deal, without the usual bull! Thanks again rairdon...I will be a customer for life!!! :) Roberta M.

nickclaiborne

Jan 28, 2011

My wife and I had the pleasure of dealing with one of the best car salesman we've ever dealt with. Manny was very professional and up front about the whole experience. There was no pressure and they gave us a great deal! My wife and I definitely recomend Rairdon's in Monroe For quality vehicles and great service!

ametfan

Jan 24, 2011

I went to Rairdons Dodge with my fiancee to have the oil changed in the Calibur she purchased there a few months ago. At the time of her purchase, we had a great experiance dealing with the folks there. They were having a BBQ and we went "just to look". The service was outstanding and we purchased her car. Great price, good deal and we left completely happy. Since we had some time to kill while waiting for her oil to be changed, we took a walk around the showroom and lot. John approached to say hi and asked if we had been helped. We explained why we were there and were not interested in purchasing a car. We stood outside for several minutes talking and decided to head in. I asked John a couple of questions about an SRT 4 that was on the showroom floor. He showed me the car and we talked for several more minutes. He asked if I would be interested in looking at the numbers. I agreed and he went through the process. During this time, I never felt pressured and I was very upfront about what it would take for me to trade in my "07" HHR and purchase the SRT. He was able to meet my needs and I purchased the car. Thank you John! I have purchased several cars from other dealerships, this is by far the best experiance that I have had. My fiance and I both agree that the service and customer relations at Rairdons is great and would recommend them without hesitation.

jeeeepinn

Jan 18, 2011

I bought my Jeep from John K on a Tuesday night. It was almost 8:00 when I got to the dealership and it was pretty oblvious that the dealership was about to close. John came out into the rain to say hi and what brang me in. I told him that I was looking for a very specific jeep and that I would just come back tommorow if I saw something that I liked. After telling him what I was after he showed me exactly what I wanted and we took it for a drive. When we got back he asked me if I wanted to buy the vehicle and I told him that I didn't want to keep everybody late. He said that it wasn't a problum and that at that moment I was the most important customer they had. We quickly went over numbers and the price was about 1,000 less than I expected so I bought it. This was the only dealership that I visited that I felt like I was taken seriously and not like someone who was just wasting the salemans time.

jmarsh

Jan 18, 2011

Scott was the best car saleman I have ever worked with. I have purchased many cars over the years and his demeanor and knowledge was much appreciated. He knew all about the patriot I ended up buying and he was informative throughout the test drive and negotiation process.Thanks Scott!!

Covette

Jan 9, 2011

I purchased a preowned car from Rairdons Dodge of Monroe. I been shopping for a Very nice Corvette for the last 6 months. I been to many diff car dealership in the area, one of them was Speedway of Monore, they have a guy that speiclize in Corvette "Joe knows Corvette" He does not! also this delership need to go over to Rairdons Dodge of Monroe to find out what CUSTOMER SERVICE IS! our Sale person Manny Mejia know what CUSTOMER SERVICE MEANS! My wife and I our planing to buy another car in about 5 monthsWe will be going back to Manny Mejia to buy our next car. I would highly recommend Raindons Dodge of Monroe with out hesitations! Thank you, Manny and Kevin it nice to see that a dealership know what CUSTOME SERVICE MEANS!DAYTONA CORVETTE GUY!

gisele4

Nov 30, 2010

I recently purchases a brand new Jeep Patriot from Rairdons of monroe and I can honestly say this was the easiest and smoothest car purchase I have ever made. I feel very content with how much I spent and the quality of my car. My salesman Manuel Mejia made sure I was very happy with what I was getting and showed me every detail of the car. Kevin Graham was also very helpful in getting me exactly the color I wanted. I highly recommend this duo to anyone that is looking for a no pressure purchase. I have been to many dealerships and its always a drag to be there all day and going back and fourth but this was not my experience at all. Manuel and Kevin made my purchase very easy and prompt. I will definetly be returning to them. Silvia Alcaraz

rich07111

Nov 29, 2010

I can't say enough good things about finance manager Chris Jurden, he is honest, knowledgable, caring, true to his word. He is a no BS type guy who is easy to work with. What more can I say, He's simply the best. Ted Davis is a great sales person that really has is act together, ask for Ted he'll steer you in the right dirction.Larry Halford is an honest, hardworking service manager that I have known and work with for years.

bgrinner

Nov 20, 2010

I visited dodge of monroe and was looking for a car that would get me better gas milage after working a bit with manny we decided that the dodge caliber was the best fit for us i had a great experience it was a friendly and great expierience kevin the general manager was also great to work with he worked to get us the payment that was comfortable and affordable for us i will definitly return and visit Manny and Kevin the next time my family needs a vehicle thank you bothBlayne Griener

usedtruckguy

Nov 20, 2010

I purchased a preowned truck from Rairdons Dodge of Monroe about a week and a half ago. And I just have to say I had a great experience. From the first call, to closing of the sale. I received courteous, honest, ethical and value added service. My salesman Stephen Carey was exceptional. Not only is he extremely competent, but fun to be around as well! In addition, the rest of the team, including managers, Kevin Graham and Larry White gave me 5 star service! I had an easy and fun time in the entire process. I would highly recommend Rairdons Dodge of Monroe without hesitation!

mkluky

Nov 20, 2010

I had a Great experience at Dodge of Monroe! I was referred by a friend who told me this was the ONLY place to buy a truck. He was right...and he works at a competing dealership. I admit, I already knew what I wanted, and Chris and John took great care of me, the deal was easy and smooth. THANKS GUYS! I highly recommend this dealer!

haitran

Nov 12, 2010

James was always in communication with me from the beginning. We had setup a couple appointments for a test drive but due to my work schedule I had to postponed a few times. The day that was free for me was actually his day off, but he was willing to come in. Unfortunately, I couldn't make it when he was at the dealership. When I called him to let him know I was coming in, he explainedhe had a prior engagement but assured that I would be taking care of. When I arrived at the dealership I was linked up with the manager who then linked me up with Ted Davis, James' partner. Ted immediately setup the test drive with the vehicle I was looking at and answered my questions. During the negotiation period, he was pretty straight forward. His customer service skills are on point. With a background in HR and customer service relations, I appreciated his service. We negotiate for a lil bit and came to an agreement. Even though I think I could have gotten a better deal, I was satisfy with what I got. I was willing to 'pay' for the great customer service that was offered by Ted Davis. As a consumer we always try to get the best deal possible. I got the price range I was willing to pay and have to say both sides came out as winner. This was the best car shopping experience I have dealt with. The best thing was, it was straight to the point. I truly am enjoying my Lexus IS 300 and would recommend to others. Thank you James and Ted for making this experience a great one to remember.

gpsjake

Nov 11, 2010

Over the past 15 years I have purchased nine different vehicles and dealt with nine different dealerships. My experience with these nine other dealerships is they will tell you just about anything to get you to come in the door, then do whatever they can to keep you there. Furthermore, I am often confronted with words such as: "We need to keep the lights on", or I'm told they're offering their best price and as I walk out the door they lower it by another $500. I am always wondering what the real "best price" is. Rairdon's in Monroe was completely different. I was looking for a somewhat unique vehicle and after searching the new and used market for some time I concluding that Rairdon's had the largest selection of the vehicle I wanted. I started correspondence with Ted Davis via the internet and showed up at the dealership later that week. I really appreciated Ted's straight forward approach with the search process. He was quick to read my personality and equally as quick to find his potential in my search process. This is a rare quality, as I find far too many people who try to force their methods and ways upon me and I am quick to shut off communications with this approach. Going back to the beginning of my review, I determined a price I was willing to pay for a vehicle on their lot and during my discussions with Ted they exceeded my expectations, over the phone. Of course I was still apprehensive as I drove for an hour to get to the dealership. I would like to report however, Rairdon's and Ted really did deliver. They not only came through with the exact figures we discussed on the phone, for the product I wanted, they went above and beyond in every way. I am really pleased with the whole experience. I've already told 10 people about my experience and I have every intention of returning for a future vehicle purchase. Thanks!

ajmiller822

Nov 10, 2010

We worked with Ted Davis and Garrett Creal at Rairdon's Monroe Dodge/Chrysler and found their service excellent. We initially called for an internet price for a Dodge Dakota and went to Monroe to drive it. As it was late at night, we didn't make our decision until the next day, but when all was said and done, the price Ted Davis quoted us was EXACTLY the same. No add ons, no back room deals, etc. Ted was completely honest, professional, and upfront with us, and we felt no sales pressure. He seemed more concerned about us being satisfied than just making a sale. We highly recommend Ted Davis at Rairdon's Monroe Dodge!Al & Julie Miller

jbrist

Nov 8, 2010

I've been tossing back and forth a F-150 or a Dodge Ram for months. I found Dodge of Monroe and looked on their website and saw they not only had an almost new F-150, but they had a great selection of new and used Dodge Rams. I called and made a appointment with Manny and he walked me through both trucks. His knowledge and his pros and cons for each were honest and truthful, I don't think he pushed me into a Dodge. I purchased a brand new Dodge Ram 2500 and I dealt with Chris in finance to get it financed. Everything went really great, it's been at the ranch for a week and it's the best employee I've ever had. I highly recommend this dealer to anyone who is looking for a new truck, they know their stuff.

xavien111

Sep 1, 2010

I recently purchased a used car from Rairdon's of Monroe. I was extemely happy with the service I was given. My salesman, Stephen Carey was very professional and knowledgable. I never felt pressured or rushed. I never felt like they were trying to cheat me or rip me off! A huge difference from my experience three years ago at Everett Chevrolet. Also, I was in & out with my new car in know time! Great dealership, friendly people and an excellent salesman. I've already recommended this dealership to friends!

Nancy007

Aug 22, 2010

I hate pushy, in-your-face car salesman, or really ANY salesman that is like that. I had looked around at a couple of dealerships in Seattle for a used Jeep Liberty. After reading the blog that Jeep of Monroe has, I found the perfect Liberty. The only problem was it was gone by the time I got there, but they showed me a new one and got me into it for what I was expecting to be paying for a used one.If you are looking for a down to earth, no pressure and honest experience, I highly recommend going in and working with these guys. They all seemed to be like that, however these were the sales and finance people that I personally worked with.

Scottyman 1

Jul 26, 2010

I found the the people at this dealership easy to work with and they all went out of there way to see that all my Questions were answered and that we all worked together to communicated the needs that I was looking for. I feel that I got a fare deal and that i did not feel like i walked away being taken advantage of in any way. I plan on doing all my service and add on parts with Rairdon of Monroe.

mamato2

Jun 4, 2010

Don't get me wrong, I love Dodge vehicles. I am a disabled mom of one 5 yr old and one on the way so, I went to trade my car in for another more family friendly but, the salesman, James Potts, was very rude, decieving, and lied about pretty much every thing. I was taken advantage of so I later talked to Mr. White and he was very kind and understanding, and set things right for me.

rustydog1

May 14, 2010

My husband and I went to this dealership to look at two used cars we had seen on the website for this dealer. I called first to make sure that both cars were there and they advised me that they were and we could come and look at them that day. When we arrived at the dealership they advised me that one of the cars was sold and no longer ava. but they had some other cars on the lot that we could look at. We did end up purchasing the one car that they had there that we wanted but did not get the other one as they told us it was sold. When we received the car it only had one key with it and I asked the salesman if there was another key as the one he gave us said spare he advised me that there was another key but he would have to find it and get back with me when he did. I never heard back from him so I called a couple days later and he advised me that he was still looking for the key and would call me back, never got a call back so I called the manager John Brody to complain. They did find the other key within a couple of minutes and my husband went to pick it up and when he did they told him they had tried to call but the number they had was no good funny because about 10 minutes after I talked to John, Jimmy called me and advised me that there was not a second key and we would have to get one made for the car how could Jimmy call me back if the number was incorrect. Overall the experience with this dealership was just not good and I do not think I would ever go back to this dealership to purchase another car. The saga continues with the fact that a couple of days later I went on the website again and the other car we wanted was still on the website so we called the dealer in Kirkland and they advised us that the car was still ava and was in Bellingham and if we wanted to see it they would get it for us. My husband told them yes and they sent someone to Bellingham to pick up the car. Funny that they told us in Monroe that the car had been sold. I am going to give a rating for the Kirkland store also which will be wonderful and if we ever do need another car or have any friends who need a car Kirkland will be the store we will be refering them to.

melerickson

May 12, 2010

This is the first review i've ever given on any service person in my entire life as i can recall. I told myself long time ago that no service could ever earn my good opinion on feedback because i never felt any given was deserving of it. It would take a selfless and phenomenal individual to change that, and that's Bill.CUSTOMER SERVICE: He's a needle in a haystack. When i initially inquired into getting a vehicle with rairdon monroe, the only single thing i needed was someone to get back to me as soon as possible and then we'll figure out the rest from there. Bill got to me quicker than anyone has ever had and i didn't need to wait, every single inquiry i've sent his way was addressed always faster than ever. I appreciate that because i like fast service and it tells me that rairdon cares about me as a customer and what i need. Rairdon in Monroe definitely has retained me as a customer for the long run because of this difference Bill's made, the impression across the board is exceptional.QUALITY OF WORK: I loved his 'listening skills' because i explained to him what i was looking for but not really knowing what that was and he was able to present a few options of vehicles and in it was the perfect thing i was looking for. It didn't take very long to pinpoint exactly what i really needed and got us moving into the paperwork and financing sooner. This is a great 'care element' to have because you save the customer's time and you also impress them at the same time.FRIENDLINESS: The moment i met Bill i was comfortable working with him and am thankful that he created that environment where you feel that its ok to say what you need to say. Customer service can be the most difficult job because not all customers are happy all the time, but Bill was very flexible, understanding and remained calm during my picky points. I appreciate that a lot because feeling understood during moments of frustration and being treated how you want to be treated is a big 'differentiator' with competitors in the market. As long as you have a supercool agent who can address angry customers with confidence and ease, then its a win long term.OVERALL EXPERIENCE: I don't know why i decided to come to rairdon monroe but i live in monroe and i just decided one day that i'll check out the local dealership first before i venture out and i'm super glad i did that. I thought that giving the local dealership the first opportunity to make a customer out of me would be great, you guys are here to convenience locals so its only fair. The major deciding factor in my decision to purchase another dodge is Bill's customer service, for me, the service comes first before the product and Bill delivered on that above and beyond. My first vehicle was a dodge from Bellevue and the same type of fast and responsive service won me over, and this is definitely a repeated experience except Bill's service is inexplicable outstanding.PRICE: Bill was straightforward with the price, i saw the price in the car lot and i understood and accepted what i was in for. I am appreciative of the price, it's fair and i don't have an issue with it and wouldn't have any issue at all if it was any higher, i wanted the vehicle i wanted and would do what it takes to get it anyway. I really don't care about the pricing, all i cared about was that the dealer could let me drive off with it and $$$$$ on that never concerned me. Bill, thank you for being amazing and making a difference in what you do. You definitely show you care about your customers.

47kathy

Apr 24, 2010

Dealership is convenient, friendly. James is courteous, friendly and seems to have a lot of knowledge about vehicles. I would recommend to my friends to buy from this dealership and recommend James as the salesperson to talk too. Good job James!

vickie27

Apr 23, 2010

I have bought 2 cars from this dealer. We took out daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (sales) John Brodie (Manager) and Larry White (finance). Not just are we happy with working with them but our kids also had a great experience there. We all know how people feel about care sales but if a new car is needed they are the ones to see. I have always had a good time working with them. They are the best.

lovemyjeep

Apr 23, 2010

I have bought 2 cars from this dealer. We took out daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (sales) John Brodie (Manager) and Larry White (finance). Not just are we happy with working with them but our kids also had a great experience there. We all know how people feel about care sales but if a new car is needed they are the ones to see. I have always had a good time working with them. They are the best.

Sean peterson

Mar 28, 2010

The excellant people at the monore store make it easier to buy a truck. This was the the second truck i have bought from this store and it keeps getting better. I walked in looking for a truck that i would like, walked out with a truck that i love. Thank you to the whole staff for making this an enjoyable experience.

justifiedstang

Mar 20, 2010

I came in to buy a car, which I do every couple years. Chris Jurden was VERY receptive to my wants and needs and set me up with a great deal on the right car. Chris made the whole experience pleasant...something rarely found when buying a car. The whole process was smoot and easy, from the test drive to the financing. GO SEE CHRIS JURDEN at DODGE OF MONROE!!!I buy cars pretty frequently, and now I have a dealership I can count on to take care of me, my friends, and my family for years to come. THANKS CHRIS!

MrsBall

Mar 6, 2010

My son desperately needed a car, but his credit was "poor" My husband had recently purchased a truck from Bill Primozich at the Monroe Rairdon Motors so I took my son there to see if Bill could get him into a used car that would fit his very limited budget. Bill treated my son, a first time buyer, like he was buying a top of the line car. He took his credit and his budget into account and very diplomatically steered him into a car that is perfect for my son's situation. Next, Larry White, the finance manager worked some magic and got my son amazing financing. I felt confident that Larry knew where to look and am extremely pleased with the rate and loan he arranged for my son. Both my husband and son are happy new car/truck owners!

slidewalker

Feb 19, 2010

I am taking the time to rate this firm because they did an outstanding job of making sure they provided me with a fair and honest deal. They worked hard to bring the sale into a package that was agreeable to both partes.GOOD JOB STEVEN, KEVIN AND MATT!!!!

shooter

Jan 4, 2010

John Meade invited me to take a look at the vehicle and answer any questions I may have had. I found John polite, knowledgeable, and sincere in dealing with me. John made this transaction painless for me. John took the time to introduce me to Andrew Plata Sales manager, Larry Halford TSM Green Team and Brock Garrett Parts Manager. Each manager explained how they would assist me when servicing my new vehicle or purchasing addition items for my new Truck. John Meade was at my side the whole time while at the Rairdon Chrysler Dealership answering any additional questions as they arose. John Weade is an asset to Rairdon, thank you, John.Albert Vincent

frustratedcarbuyer

Feb 20, 2009

My experience started out as superior but ended up being extremely misleading. I put money down and had to work through finalizing my financing pre-approval. They completely backed out of a deal that would have had the sale nailed down. They lost what would have been a good deal all around for them. I often refer people to the dealerships I buy vehicles from. I was told my deposit would be mailed back only to have the dealership call 4 days later to ask if they could deposit it. WHAT A JOKE! I will say James was awesome as he was my salesman but the management needs to learn how to treat a customer. I was warned prior to going from someone who had a similar experience. I should have taken the advice, lesson learned!

ghauschild

Dec 16, 2008

We found a Dodge Nitro at this dealer with an attractive price. My fiancee called and spoke with a salesperson. She advised the car we were interested in and the trade-in car she was offering, and the price she wanted for the trade. We live in Gig Harbor, and wanted to be sure it was worth driving 70 miles to Monroe for the vehicle. The salesman said it "should be no problem" to work out a deal within these parameters. We drove up, and examined and test-drove the Nitro. The salesman tried to get me to sign a statement that I would buy the car that day if we could get a payment in the range we wanted and the desired trade-in value. No other terms (interest, length of contract, total price, etc.) were included. I refused to sign. I understand that this a sales gimmick and refused to be pulled into the games. He spoke with his boss on the phone, and wrote down some numbers. He refused to discuss them with us because he didn't want to offend us, and the numbers were "only the first round." I told him I didn't intend to take all day and just wanted their best price so we could decide whether to buy or not. After a couple of trips to the back room, he brought out the sales manager. This dolt got our names wrong (showing no real care for the customer) and then started making a list of excuses why he couldn't offer the trade-in value we asked for (which was $500 below NADA book trade-in value). He offered $4,000 below book trade-in value. We walked out.We called the salesman to ask why he had wasted our time when he couldn't offer us anything near book trade value. He asked us to come back and he would try to get us a better deal. We gave a price we thought was a fair one for the purchase and trade-in (the trade-in was a negative equity situation). The salesman countered with another number, $2k higher. The general manager called, and asked if we could get a deal done. He gave a number that was another thousand dollars higher, claiming that the salesman "rounded off" his number. I responded that rounding down over $900 was ridiculous, and I certainly didn't want them doing my taxes! He laughed and said the new (highest) number was the best he could do. This was $3 grand over the price we had offered. The salesman pleaded that we return and he would work on getting us a better deal. We returned, conditioned on not seeing the face of the used car manager again. When we returned, we got another two hours of runaround, and not one cent of budge. The salesman claimed that the Nitro had been priced with no leeway (it was attractively priced) leaving no room to work with the trade-in value, and his manager had not told him that there was no wiggle room on the Nitro price. I told the salesman that if the manager had failed to tell him this, after we told him the exact vehicle we were interested in, and the exact trade-in we had, and the exact trade value we wanted, then the manager was an ass and forced the salesman to lie to us to get us to make the drive to Monroe. I asked him why we should reward the dealer by buying rather than going back and buying in Tacoma or Puyallup. To his credit, the salesman looked me straight in the eye, said I was right, and apologized. His honest apology for the deceitful actions of the management and the obvious efforts to try to get a deal done, were the only reason we ended up buying the Nitro from this dealer. The manager didn't budge an inch in the end, but the price was still competitive and we had invested 8 hours by this time and didn't want to see it totally wasted just because the sales manager and general manager were jerks.In the end, this was without exception the worst sales encounter I have ever had. The salesman, I believe, tried very hard to make a fair deal and ran into a brick wall with management. The paperwork took nearly two hours once we had agreed on the price, and the attitude from the GM was crap. The F&I manager and the salesman were okay, but this rotten fish of a dealership certainly stinks from the head. Ironically, the counters have certificates claiming that 100% of their November 2008 customers would recommend the dealership to a friend or relative. I didn't get a customer response form to offer my opinion. Wonder why... It's probably easier to get a 100% positive response when you only solicit input from the happy customers.

joedesigner

Nov 10, 2008

I have lived in the Monroe area for 4+ Decades; I wanted to deal locally for the purchase of my new Dodge Truck. Huge mistake on my part, these guys wouldn't know the truth if it smacked them in the face. Sales Manger(s) John B. and Yost D. are antagonistic and untrustworthy to say the least. The Salesman John K. wasn't any better on the trustworthy issue. These are facts on Monday Oct 20th 2008 I contacted Dodge of Monroe about a vehicle they had in Stock, (the bait) a White Dodge Ram 2500 Laramie Pkg. Clearance Lights Spray-on bed liner, all things I told the Salesman John K I wanted on my new Truck. I was given a quote of ($36,420) it seemed very fair, so I told John K find me a blue one and I'd be down to buy it. After about a hour I was contacted by the Salesman saying he had located a blue one but it was a bit more expensive because it had Step Bars and Wheel Well Liners and Mud Flaps. I said how much? He said $37,995 I countered with $37,000 .........Ill have to talk to my manager and call you......called me backhe said you have a deal, when can you come in? I agreed to come down later that afternoon, they showed me a similar truck we drove it, everything seemed fine, we went over an extensive list of standard and optional components on the blue truck, at which time the Salesman informed me there were no clearance lights on this truck, and it had bucket seats not the split bench I had preferred. (Even though I told him I wanted my truck exactly like the white one except blue(the switch begins) I conceded the seat issue and agreed to pay $225.00 for the $500.00 clearance lights I wrote them a check for my down payment in good faith and went home. The Salesman called me the next day (Tuesday) said they have the truck it was on the lot come on down and have a look. Upon arrival and visual inspection of the truck I noticed that the mud flaps were removed, there was no spray on bedliner, no bug guard and no block heater cord. (the switch continues). After I pointed these issues out to the Salesman he reassured me that he would make it right where the bug guard, mud flaps and block heater was concerned, I was fine with that because these were items I distinctly remembered going over on the fore mentioned extensive list of components. Although the bed liner was on the white truck, I couldnt specifically remember it being on the list so I told him I definitely wanted that on the truck before I took delivery and that I would pay for it $350.00. The next morning (Wednesday) after running some numbers in my head on my way to work. ($200 or so on the clearance lights $350+tax on the bed liner now Im up to $37,600ish on a truck that was originally supposed to be like the white truck $36,420 except it had step bars, wheel well liners, and mud flaps) I decided that I didnt want to deal with these people anymore I just wanted this whole thing to be over. So I e-mailed my Salesman and told him I wanted the Bug Guard installed the Block heater/Cord installed, Mud Flaps installed and a Spray in bed liner installed all by the close of business Thursday. I didnt hear anything all day from my Salesman, then the Sales Manager John B called me and started grilling me about who was going to pay for the Blockheater Cord and installation and the Bug Guard and Mud Flaps, that conversation concluded with the understanding that my Salesman would pay for the Mud Flaps and Bug Guard and the Dealer would pay for the Block Heater Cord and its Installation..and John B said the truck would be ready, everything on the truck, Thursday C.O.B.Thursday afternoon around 4:00pm I get a call the Truck is ready. GREAT this is almost over, my wife drops me off, I go in and pay my $379 or so for my bed liner, go out and look around the Truck, Razor blade on the back seat, back and top of cab not washed and NO Mud Flaps on the Front wheel wells. John B lied and neither he or his so-called stand in Sales Manager Yost D were willing to make things right in fact Yost D said he couldnt believe I was making a big deal out of $90 mud flaps. I told Yost the big deal is that John B and the Salesman John K said they would make things right. So in conclusion, it is my recommendation to anyone considering purchasing a new or used Vehicle from Dodge Chrysler Jeep of Monroe, DO NOT under any circumstances purchase from them.

Reeves

Oct 20, 2007

I bought an 07 Jeep Cherokee which the dealer did not have in stock, but said he could get it. We agreed on the options after several hours of back and forth negotiations. The sales manager insisted that I finish the deal even though the car had not been delivered. He assured me it would be just as I asked. He waited until the three day back out period was passed before he brought the car to the lot. When it arrived it did not contain the skid plate package that I had required. After some time trying to convince me that I really didn't need the package he sent John to check on the price of the package. After some whispering out of my earshot, the manager wrote skid plate on the order. I failed to read it thoroughly and signed. I am 68 years old and my sight is not perfect. Later when the time came to have it installed, the shop told men that they had only ordered the FRONT skid plate. Igot hold of the manager and he said that I should have read the order before I signed it. He and the other salesmen and the parts man all knew what I was ordering and they deliberately decieved me. I talked to the manager and the discussion grew quite heated. He told me that I had just better MAN UP and admit that I had made a mistake. He refused to make good on the deal and since he knew that I was from out of state was aware that I could not stay and attempt to force him to do the right thing. I refused to accept the FRONT skid plate since it was not what was requested.THESE PEOPLE ARE DISHONEST. DO NOT DEAL WITH THEM. You will likely be very sorry of you do. I plan to ask Chrysler to invervien but doubt that it will do any good.I only regret that I had not seen the previous notes on this site. I surely would never have gone on their lot.

shocked and appauld

Sep 29, 2006

Our experience with the monroe dealership was by far the worst customer service we have ever experienced. We were told one thing before arriving at the dealership, only to find out it was completely misleading, then continued to recieve false information throughout the negotiation process on vehicle value and our personal credit information. After we were yelled at from across the room by one employee regarding our credit information, we were then confronted by a second man who attempted to initiate physical confrontation by ultimately chasing us out the door yelling at us and bumping his chest against my fiance's. I am appauld at the lack of professionalism and customer service provided by this dealership and have had no success in trying to resolve this issue with management. I would NEVER reccomend attempting to conduct business with this dealership.

homeworx

Mar 21, 2005

They agreed on an out the door price I was very specific about. We went to get my husband to do the paperwork and then the price went up a couple thousand. After all the wasted time and driving 40 miles to get my husband!!! Then they say they can't do it for what they told me. It put me in a very awkward situation with my husband after dragging him away from work for nothing...DO NOT TRUST WHAT THEY SAY!!!