Pohanka Lexus reviews

Love my LS460

Nov 29, 2016

Ive been coming there for years. I have dealt with many advisors but Mike Evans took care of my ls with care. I had a list of issues and Mike thoroughly explained all of them and help me prioritize which ones I needed to do first, That is service I can trust!

matt

Nov 29, 2016

Shane at Pohanka Lexus always does such a wonderful job of explaining what needs to be done with my car. I trust what he says and that means a lot to me. They have a great waiting area too.Matt

momg8r

Nov 29, 2016

I've been bringing my business to Pohanka for over 10 years. Early in the relationship, the service was excellent, and definitely worth the trip to get to Chantilly from McLean. However, in the past 5-6 years the quality of service deteriorated noticeably, to the point where I was repeatedly having to make complaints about one thing and another, and no action was ever taken to resolve the issues. Now, with this new review system, customer service has shown a big improvement. Reza Kermanshahchi couldn't have been nicer or more understanding in making certain I got what I came for. The work was finished on time, the car was clean, and I'm a happy customer!

One Happy Customer

Nov 29, 2016

Thanksgiving is already a stressful on top of everything else. I came in to get my RX 450h serviced for my kids, Mike took the time to take me out to the shop and shop me where my water pump was leaking and a possible issue with my radiator. I really appreciate him taking the time to answer all questions and provide a detailed estimate.

Satisfied Customer

Nov 29, 2016

I can say nothing but great things about Mike. He is the best service advisor I have ever dealt with, at any dealership or service center, by far! He is pleasant and professional and keeps me updated. I know that I can trust his recommendations and he makes me proud to be a Lexus owner!!! Keep up the incredible work, Mike!

SeeThomas123

Nov 29, 2016

I consider myself a realist. I've owned a lot of cars, been to plenty of dealerships and service departments and I've had nothing but ok to terrible service. I assumed walking into this dealership it would have been the same thing because all of my previous experiences had been mediocre, but surprisingly I was wrong. I had a great service experience with a great service advisor. From dealing with him to what the service waiting room had to offer, I was really blown away. I will definitely be returning and I recommend others to do the same.

Susan F

Nov 29, 2016

What a refreshing experience it was to go to a business and experience excellent customer service! I had to bring my car in for a regular service visit. I was greeted with a a warm " Welcome! How may I help you mam?" by Shane in the Service Department at Pohanka Lexus. It did not take long at all for my car to be finished and I was on my way. Please pass on a big thank you to Shane!

satisfied customer

Nov 28, 2016

I arrived during a morning rush. The service consultant greeted me with a smile and listened attentively to my description of the power window problem I was having. The service went quickly and the consultant put in a final extra effort in helping to locate my car on the lot.

Thomas Tobin

Nov 28, 2016

Alfredo is helpful, knowledgeable and very easy to work with. I love my Lexus, but I have not loved the service in other centers. Alfredo Farias listens and delivers while always displaying a genuine warmth and friendliness.

AM

Nov 28, 2016

Asad Malik is very good at his job. He explained everything in detail. I'd recommend him to my friends and family members to contact him for great service.

cujothemaddog

Nov 28, 2016

Very customer focused and professional - no detail goes unnoticed. Waiting lobbies are perfectly equipped for what you need/want to wait for your service. Knowledgeable and courteous service personnel.

Cwells3

Nov 28, 2016

My first Lexus was from here over 20 years ago and customer service was great then. Recently purchased a used Lexus for a non lexus dealer and had an issue with check engine. First place I thought of was Pohanka. Was surprised how much the place has grown. I'm sure it has a lot to do with the people like the consultant Raymon. Kept me informed during diagnostics and fix my car. His helpfulness is part of the reason I will continue having my car serviced there.

gg

Nov 28, 2016

Very efficient and pleasant to work with. I will recommend to others. Clean waiting area and I like the quiet room for working while waiting for my car to be serviced.

joev14

Nov 28, 2016

I needed a routine oil change at Pohanka service. My service adviser, Lagii Moore was extremely helpful and knowledgeable with an addition service needed. She walked me through from start to finish. I would highly recommend Pohanka service.

Lexus customer 22192

Nov 28, 2016

My tire went flat but the staff at Lexus fixed it in about an hour and for only 150 dollar. Great service and great amenities

David

Nov 26, 2016

I have a lexus which has been repaired by Pohanka Lexus service center. The service was done extremely good thank to service consultant whose name is Lagii Moore. She is sopisticated and dedicated consultant for me. I will be comeback to this dealer when I need service for my car.

El

Nov 26, 2016

I was here to get my car serviced. He helped me save money while getting all the service that I needed. Good customer service very personable, efficient, and professional. Well done.

harvey6633

Nov 26, 2016

Excellent service consultant. Called right away when car finished with the service, quoted the price correctly, very responsive when I needed the interior windshield cleaned.

Lexus

Nov 26, 2016

I have been going to this dealership for the past couple of years and find them very helpful. Reza was able to get my car into service with speed.

Mundts

Nov 26, 2016

Raymon was exceptionally helpful. He spent time reviewing my cars history and looked at the current mileage before making a recommendation. Once he made the recommendation he explained what would be done and why, simply a great experience today!

Bruce

Nov 25, 2016

Raymon Tanyos did a great job - confirmed all details of required service. Was able to meet the short time available that I had...and finished ahead of schedule.

jwshort58

Nov 23, 2016

Reza was very professional, helpful and courteous. He was very engaged with us as customers and responsive to our questions. Definitely recommend Reza as your service consultant!

JH248

Nov 21, 2016

At lexus of chantilly, the service was quick, the lounge was nice and spacious, and the customer service and friendly and attentive. Everything went well.

jw

Nov 21, 2016

Thanks to Lagii Moore, in coordination with Ganbat Dorj of sales, the update of maps went very smooth.We look forward to using Pohanka service in the future.

Mlenardlee

Nov 20, 2016

Reza is a pleasure to work with. He is very efficient as well as knowledgeable of the service requirements of your vehicle. He is quick to make suggestions if you happen to overlook any service needs for your vehicle. He is a pleasure to work with.

Elsam123

Nov 19, 2016

Rena Kermanshahchi is a pleasant, professional, customer oriented service consultant at Pohanka Lexus in Chantilly. Please ask for Reza when you need your car serviced. You'll walk out a happy customer.

Mbrown s

Nov 18, 2016

Service people were very friendly and courteous. Whenever we take our vehicle to the dealership they are efficient and willing to explain what needs to be done . i worked with lagii for my recent visit . She was very professional

ConnieR

Nov 18, 2016

Reza was courteous, efficient and knowledgeable. I would highly recommend him. He took care of the vehicle and it was ready in a timely fashion.

Maryb5499

Nov 18, 2016

Service people were very friendly and courteous. Whenever we take our vehicle to the dealership they are efficient and willing to explain what needs to be done . i worked with lagii for my recent visit . She was very professional

SOURYACHAK SOUSAVATH

Nov 16, 2016

Took my daughter's 2012 IS for brake work and got my regular service guy Mr.Pak. Always looking out for me and family and never had any issues with the bill. Like always the service was great and got my daughter back on the road the same day. Mr.Pak knows what needs to be done and on time. Thanks again Lexus of Chantilly for doing great work.

DannyP

Nov 16, 2016

Great service. Bought my 2007 Rx350 ten years ago here. Just bought 2017 Rx350 at Pohanka Lexus. It was a great buying experience. I will be back again in ten years.

albie

Nov 14, 2016

Every service manager has been great in the 3 years I have been taking our wonderful ES350 in for maintenance. Reza Kermanshahchi was new to me, but kept checking on me in the lounge while I was waiting. He was very professional and is a great asset to a great dealership !!

Lexus450

Nov 12, 2016

Intake smooth and professional ,Reza very helpful regarding my questions and delivered car back in less time than expected. Car was washed and hopefully the 40 k checks remain intact before next servicing is due.

snwon

Nov 5, 2016

The Service Managers are great. The few times I've brought the car in it's been a quick in-and-out. If I do leave it for any amount of time, I always find it ready when I return. Pohanka takes good care of it's customers.

Mingzhe Chen

Nov 1, 2016

It is very nice place and the dealer is very good.

sbdc

Oct 31, 2016

Great service, in and out for the 10k service this afternoon. And car delivered cleaned inside and out. Always well taken care of at Pohanka.

wcb0231

Oct 30, 2016

Dealer accepts visits without appointment. Several waiting rooms with snacks, TV and business center. They provided free ride to center down the road for breakfast while we waited and car delivered at time estimated.

Jononthespot

Oct 30, 2016

I came in for routine service. Mike Evans took time to explain everything and answered all my questions. I know I'm in good hand with Mike!

Dan

Oct 29, 2016

I've been bringing my car in to this dealership ever since I purchased my RX350. It has always been an excellent service experience with having Shane as my go to at Pohanka Lexus.

Jo

Oct 29, 2016

Shane Tabit at Pohanka Lexus runs a tight ship. Ive been servicing my cars there for a long time. They are always busy but handle it like the pros they are. If you value time, this is the place to take your Lexus.

Tony

Oct 29, 2016

Raymon is friendly and knowledgeable consultant. Takes excellent care of our needs. Always glad for the open door policy in the service department. Will beBack again

sunracer28

Oct 28, 2016

Brought both of my cars in for routine maintenance, inspections, and one of them for new tires. On both visits the Service Consultant that took care of me (Reza S.), was knowledgeable, helpful, answered all my questions, connected me with the right experts in Parts, and even delayed his lunch until I was all set and my car brought out to me. As I sat or stood in the lobby, I observed the other Consultants and saw the same interest in exceeding their customers' expectations, and interest in resolving their problems.

bgtree

Oct 28, 2016

Fred Earl makes it as pleasurable an experience as you can have at an automobile dealership. The service staff makes the biggest difference at Pohanka Lexus.

bgtree

Oct 28, 2016

Courteous, prompt and professional.Just as pleasurable an experience as you can have at an automobile dealership. The service staff makes the biggest difference at Pohanka Lexus.

C.Pena

Oct 28, 2016

Customer service guaranteed! As a female customer, I always find it intimidating to go to an Auto shop because I don't know anything about cars, but Fred will make you feel like you are not dumbest person in the world. He did a lot of work on my Lexus and he did an incredible job! He went above and beyond and I have nothing to say but good things about this guy. Very professional, honest and friendly. Good luck and more business to you Fred!

Fiske

Oct 28, 2016

From the first call to the time I drove off with the car we were kept well informed and very pleased with the results from Freddy Earl. We will certainly be coming back

Frank718

Oct 28, 2016

The service was fantastic. They explained everything before I left my car for brake service and when I came back they gave a throughout exploration of what they fully did. I will be coming back

ISF

Oct 28, 2016

My car wouldn't start, so I had my car towed to this location based on the reviews. The service staff were kind enough to update me throughout the day on the status of my car. Good thing all it needed was a new battery.

LexusFan1911

Oct 28, 2016

I walked in for the first service on my new Lexus and It was quick and easy, well organized, - and courteous service as always. I didn't have to wait long and for my loaner car. I was disappointed that they started to charge the $5 per day for the loaners. They used to have that policy but all my service managers always waived it for being a long time Lexus customer, I guess. It's a small price to pay, but it is the first time I've had to in the eleven years I've been a Lexus customer at Pohanka. It's not a big deal, considering the great service. The place is always clean and cheerful and stocked full of goodies for their customers.

Gurdial

Oct 27, 2016

Asad helped me service my Lexus. He is very detail oriented. He was very customer focussed as he explained all the details behind the servicing needed for my car. He was bery professional in his approach. He saw I was not being helped and he quickly jumped in to help me. He called the back office for clarification and was quick dig up some information for me. I highly recommend Asad!!!!

Mahendra Shah

Oct 26, 2016

I have always loved our Lexus since 2004. Since I purchased the Lexus I have always been visiting Pohanka Lexus Chantilly. I am extremely happy with the service. Since I new Asad Malik I felt very good because Asad knows his business very well. He listens to our problem carefully and doesn't quit until it's resolved to our satisfaction. Asad Thanks for helping us. We love you Regards Mahendra Shah

Michael Broussard

Oct 26, 2016

A Pohanka service advisor greets you at your car, and no appointment is required. Car intake is processed promptly, and you are advised in advance of the approximate cost of service, plus the length of time the service is expected to take. While you wait, take advantage of the snacks and beverages, watch TV, or avail yourself of the free secure WIFI in the separate computer lounge. Your car is returned washed and vacuumed.Indeed, there are much cheaper places to get routine service for your car, but my IS has 105K miles and has never left me stranded.

Healthy1!

Oct 25, 2016

Raymon Tanyos was honest, efficient, accommodating. He looked at me and maintained eye contact which , I feel , is crucial in ascertaining professionalism and quality of product. He was very kind. It was also my observation that all the employees I saw were very responsive, intuitive , of your older clients needs and restrictions. That is very, very, important as all clients must be recognized and made to be looked at with respect and worth !!! Kudos to all but especially to Raymon!!!

Thomas Tobin

Oct 24, 2016

My wife and I have always loved our Lexusses since we sold the company, but we have not loved the service until we started with working with Alfredo Farias at Chantilly. He is no-nonsense, he is extremely attentive and he follows through. He doesn't push anything that we don't want and he gets it done. You couldn't ask for better service.

pohankaasad

Oct 23, 2016

Asad Malik is awesome at his job. Always explains each service detail and only recommends what he thinks is most important. I would highly recommend both Pohanka and especially Asad.

jhobbs

Oct 20, 2016

Lagii Moore was so attentive to my questions about my Lexus . She is a go getter and valued me as a customer.i will send all my lexus loving family and friends to her for help .

bdlexus13

Oct 17, 2016

James my service advisor has been a great help with my service needs. I was away on vacation and was able to call him to troubleshoot some issues I had with my car. He is extremely reliable and I trust that he is looking out for me verses how some of the other service advisors at other dealerships where you feel like you are just a number and they want to put add ons to all of your service visits.

Myrashid

Oct 14, 2016

Asad Malik was awesome. He was very knowledgeable and cared to listen to my issues. He is true professional. Keep up the great work Asad.

rmarable

Oct 13, 2016

I came in for routine maintenance and it turned out I had a nail in my tire and would have had to pay to replace it. Mr. Tanyos went the extra mile to help me and found that I had purchased a protection plan for my tires, and this service ended up being free- a saving of about $300! He was very gracious and was the epitome of professionalism and I would definitely recommend him to anyone in the future. Great work!

ALICE897

Oct 13, 2016

I loved dealing with Lagii Moore . She was personable and explained everything clearly. I have always loved the service at Pohanka lexus and have gone there for years

alice897

Oct 13, 2016

Pohanka Lexus dealership keeps an accurate maintenance record and notify us of any scheduled maintenance needed on our vehicles. Follows up with email survey on how the service was done and made sure complete satisfaction was met. Thank you Lagii Moore .Alice

Assem22

Oct 10, 2016

I have been using Pohanka services for many years, until I Mr. Tanyos handled one of my visits for service, he impressed me by his manner, professional knowledge and patient in explaining and answering my questions, today I was lucky again to have him for consultation about the services needed for my car and as usual, he advised and handled my visit in excellent way, I have to recommend 5 stars for him, and for sure , I will choose him as my service consultant for my future visits even if I have to wait until he is free to handle my car, it is pleasure to deal with him, I hope the management of Lexus show also their appreciation to this gentle man.Commandant Assem Elbendary

JoeG86

Oct 3, 2016

I came in for my maintenance service and Scarlet greeted me at the door. She was quick to have me checked in and get a loaner car. I love the express checkout, it makes everything easier when you're in a rush to pickup. Great service experience as always.

CL guy

Oct 1, 2016

I am a regular at Pohanka for service of my two Lexus cars. Recently I was helped by Alfredo Farias. He not only was friendly with a great sense of humor but also service oriented and efficient. In addition to taking care of my service, he went out of his way and gave me very useful advice on some more personal things I needed for my family. It is always great to find someone that makes you feel at home even when you are away from home. Keep up to good work Alfredo!

Dr. Joseph N Kanianthra

Sep 30, 2016

I am a regular customer at Pohanka Lexus for getting my two Lexus cars serviced and I always entrust James to take care of any problems that I have with my vehicles once in a while. Over the last four years, I have come to know James as an exceptional service representative who attends to every detail in getting my car serviced and ready, on time. I am a professional, especially with years of expertise in automobile safety matters and safety requirements, From that vantage point I can categorically state that he knows these cars bumper to bumper and what is needed whenever any minor problems come up. James is an ultimate professional who takes good care of his customers. I continue to have good service from my Lexus cars and the secret to its long life and good performance is good and timely service that James has given me over the last four years. I can unhesitatingly state that anyone needing service attention at Pohanka Lexus, ask for James. He will deliver you expert advice. Thank you James, and Pohanka for the excellent service you provide.

lexusguy

Sep 30, 2016

Took my Lexus in for 100K service. Raymon was very prompt and efficient in processing my service. Promised completion in 2 hours or less; it was completed in 1 1/2 hours. Great service.

TheFishstick

Sep 30, 2016

Having a great customer experience is not common but not unheard of... on occasion I can get really good to great customer service at many locations for many different services. However, what separates place from place and dealer from dealer is consistency. Even in sports - players can have a great game once in a while - but its the likes Joe Montana, Ted Williams, Larry Byrd and the like that separated themselves form other players because of their consistently high level of performance. This is Asad and his team at Pohanka Lexus. Great service - not once in a while, not every now and then - but EVERY TIME. CONSISTENTLY exceptional service. For this - I will always remain a loyal customer.

Mr Rollins

Sep 29, 2016

Mike Evans took care of me. What I thought was going to be a lengthy repair was not and Mike explained everything in detail what was going to be done and completed it in under the est time. Great job Mike!

OneLove0711

Sep 29, 2016

I have always received FIRST CLASS service and attention at this Dealership. I purchased my car there in 2006 and have always returned for any service needed. I would never consider going any place else. Today was my first experience with Mike Evans, and he was very helpful, attentive, and on top of his game!

Sheronda

Sep 29, 2016

Great dealer, great customer service. Raymon Tanyos is a fantastic service consultant who had be in and out (loaner) in less than 15 minutes. Followed up with a call when finished and was extremely personable. One reason I went with Lexus was because of their service, and, of course their well built cars. But it is their service that has made me a Lexus girl for life.

jit123

Sep 29, 2016

I have been going to this service center for 12+yrs and James has been my go to guy. I have used some of the other Service Reps., and to to me the service with a smile and taking care of my vehicles is at the top of my list. I have two SUVs RX and LX, and both of them are serviced at the same center and to date I have never found any reason to complain.

Jo

Sep 29, 2016

I have bought and serviced quite a few cars at Pohanka Lexus. The biggest reason that we go to Lexus is their fantastic service department. We always work with Shane and have never been disappointed.

Katie0717

Sep 29, 2016

My recent visit at Pohanka Lexus was wonderful. Thanks to Mike Evans! He was super friendly and helpful. He made the process very easy . He has an excellent personality. I would definitely recommend anyone who plans on visiting this dealership ask for Mike! Thanks again for everything!

Bspears

Sep 28, 2016

James has always care of our car and does a great job. Thorough service and excellent communication through out the entire process. I would highly recommend Pohanka to anyone.

joe

Sep 28, 2016

I purchased 5 Lexus from Pohanka in Chantilly, and right now I still have 3 of them in different models. James always provides the exceptional service since my first Lexus check in for service. He is friendly and always smiles. He has professional knowledge about the Lexus. I did recommend my friends come to service and ask for James. They told me that they like his service and now become the regular customer in Chantilly Pohanka. I'm highly recommended that James should be the best service adviser for this year.

LexusDriver

Sep 28, 2016

Got very prompt service by James, my service advisor who has historical knowledge about my car. I also like the auto pay, the whole thing is smooth.

lexuslvr

Sep 28, 2016

Whenever I come in with my Lexus I always go to Lagii, She is very friendly and helps me understand the repairs being done in an easy way. She is nice and informative and always has a smile on her face, which is very approachable. I will always bring my vehicle back to her because I can trust her.

p Augustine

Sep 28, 2016

James Manikanth always takes good care of my cars whenever i have a problem with my cars. He is not pushy and he is very knowledgeable. Always smiles and I like to deal with him. You can tell he loves what he does.Prem augustine

Robert B

Sep 28, 2016

There are not enough words to describe the service department at Pohanka Lexus and in particular Lagii Moore. She always manages tonprobide great service and to convey a feeling of trust care that are unequaled. Thanks, Lagii!!

thomas

Sep 28, 2016

To start with my service experience at Pohanka Lexus Chantilly was outstanding. James Manikath is very informative, honest and friendly, and above and beyond accommodating.Thanks to the team for taking care of my RX 350!!! Keep up the good work !!!

Lexus

Sep 27, 2016

I been working with Raymon since last year. He welcomed me from to door to door. He always trys to help me in a fast easy and way. Sometimes if I call him ahead of time I arrived with everything ready just waiting for the car to start. I'm very happy with this service .Thank you so much Raymon.

A2theJ

Sep 26, 2016

James Manikath continues to provide great service, recommendations, and timely solutions. He always makes sure no to add-on to many expensive repairs on one invoice. His assessments are spot on and that makes it easier to space out the cost of repairs that are needed. Good Work James! you continue to impress.

Mkelly

Sep 22, 2016

The Pohanka Chantilly service department has this business figured out! Having owned 3 Lexus in the past, we came back to Chantilly for our most recent purchase. One of our deciding factors was how easy it is to get your car serviced. Upon arrival for our first service, we were greeted by Ashley, our service consultant. She walked us through the entire process and we were out the door and in a loaner in less than 10 minutes. (She gave us the option to stay in their waiting area that was stocked with tons of snacks and drinks- but we had a few errands to run). A couple of hours later, she called back to say the work was done and we could come pick up our car at our convenience. When you pull into the dealership, you are greeted by someone in the parking lot that takes the rental keys and shows you where your car is parked. You don't even have to go back into the building! The only thing that I missed was a big thank you to Ashley. She was fantastic and this is exactly why we will always own a Lexus!

n/a

Sep 19, 2016

Facility was a good clean facility but was not able to come to a deal or any price negotiation but salesman was courteous.

Sandeep

Sep 9, 2016

I took my Car for a tire replacement, after few minutes I was called inside to show the damage done to the frontside of the car when the technician tried to drive it to the working area. This caused damage to the car front side. The car bumper, bonnet and sensors were damaged. I expected the car to be repaired without any records on the history, unfortunately the dealership is using their insurance to get the repairs done and the history would be recorded, which eventually affect my resale value of the car. I will be happy if I see any extra compensation for the damaged caused. Shouldn't,t it be the responsibility to keep the customer happy for no fault the customer. I am being penalized for no Fault of mine. I demand for more compensation.

SPVinternational

Sep 7, 2016

Upon arriving to the Dealership Asad was waiting for me. he made sure that all of my needs were met and that I got everything that I was supposed to. I will be coming back to the dealership for his knowledge and attention to detail.

S Hamid

Sep 5, 2016

As soon as I pulled in to the service area, I was greeted by Asim Milik. As usual he was very gracious in receiving me and got the details as what I needed done today then escorted me to the area and wrote up the work order.

Tara226

Sep 4, 2016

Scarlet Vasquez is friendly, knowledgeable, and respects the customer. She said that Mitch was her mentor and it shows. I will always work with Mitch and Scarlet. Thank you for talking with me through my car repairs verses to me.

tadutton226

Sep 4, 2016

Scarlet is an amazing, knowledgeable Service Consultant. She is well versed in the cars and the mechanics behind the cars. She said the Mitch trained her (which I have worked with him as well and think he fabulous) and they are similar in their approach. They are easy to trust and talk with. They don't talk to you, they talk with you. Thanks for being my Service Consultant. I will always arrive when either you or Mitch are working.

Nycki

Aug 31, 2016

Excellent customer service is hard to come by these days. It is always a delight to have Fred Earl advice me on my car. You can truly tell he has a passion for what he does and takes pride in making sure his customers are taken care of. Thank you for always taking good care of my Lexus!

BigDanS

Aug 30, 2016

Having my cars serviced at Pohanka Lexus Service Center is always a pleasant experience. The place is impressively clean and well staffed. I brought my car in late on a Sunday, and the Service Consultant Lagii Batdorj greeted me with a smile. Lagii always explains the details of the service and makes sure I fully understand the costs. The great and reliable service is why I keep coming back.

John

Aug 30, 2016

Having had all of my service completed at Pohanka over the past 7 years, Lagii is the finest service representative with whom I have done business. Her advice and assistance was far above the other customer service representatives who did everying to ignore me.

Jencnas

Aug 29, 2016

I recently brought in my RX 350 for a 45,000 miles service. I was satisfied with my service as well as the customer service. Scarlet was very helpful. She made my time at Lexus exceptional. She promised me a time and by that time my car was ready, i have a busy schedule therefore she made it really easy for me with all the plans i had throughout the day. She made sure all my questions were answered and made me feel comfortable to leave my car under her care. I definately recommend everyone to go see her she is great. I wouldnt see anyone else but her for now on.

jims450

Aug 29, 2016

I was greeted promptly by Reza and he went through the 15K service with me and suggested options. He noticed my key fob was getting a little loose at the junction and said he'd take care of it. Had comfortable wait in the lounge and in about 45 minutes it was done. As he was running through the invoice he presented me boxed new Pohanka Lexus key fob he had run up to the sales area to get for me. As i drove out in my newly washed Rx450 I remembered I hadn't asked to have the VA safety inspection done. I glanced at the wiindshield and Reza had taken care of it... a fresh 2017 sticker was there. Thank you Reza!:

MyIS

Aug 29, 2016

I went and got my second service for 10k and spoke with Ms. Vasquez and was astonished with her knowledge of the IS300. Thank you Scarlet for your kind words and being efficient at getting our service done in a timely fashion.

SOURYACHAK SOUSAVATH

Aug 29, 2016

Took my 2012 GS350 in for service because it made a loud noise coming from my front driver side tire area. I explain to Mr. Cliff Pak how and where the noise coming from and no more then 30 seconds he knew what the problem was. It was a wheel bearing that i needed to replace , Mr. Pak went step by step thru the process what was going to done and how long it would take to get me back on the road. I'm very thankful that i had a very knowledge service writer in Mr. Cliff Pak. Will definitely tell all my family and friends how i was treated well at Pohanka Lexus in Chantilly .

Vic20

Aug 29, 2016

Great service. Cliff Pak processed me quickly and as always very friendly. He handles all my service needs since 2013. The turn around time was as promised and the problems were resolved.

Nicole

Aug 28, 2016

I am happy to chosen Pohanka Lexus as my service team. Because they serve me high quality at reasonable price. When I got service on my vehicle, I am helped by Lagii. She is very courtesy and kind service consultant. I will reccomend you guys to my friends and family. Good luck!

steph702

Aug 28, 2016

I brought my lexus for moisture issue on headlight . Ms Moore was very nice and I would definitely recommend the Service Center. It was a great experience and I will use them for all future service on my lexus .

Sharon1030

Aug 26, 2016

Reza and the service department was great...as usual. Everyone is friendly, car was done in less time than promised ... And they have great snacks!

Don Ashley

Aug 26, 2016

With over 200K miles, my Lexus continues to run smoothly. When I bring my IS350 to Pohanka, I always trust Freddy Earl with my car and I know that he will take good care of it. He is very honest and truly has excellent customer service skills.

Jack1980

Aug 26, 2016

Mike Evans took great care of me. Got me in and out under promise time and came in under est. Mike is the one to see for all of your car needs

llinda

Aug 25, 2016

I came in and right away Reza Kermanshahchl offered to help me. I was visibly upset because this was the 3rd or 4th time that I had brought my car in for the same reason: my passenger side rear view mirror would not stay in position. It kept turning all the way back against the car and could not be used while driving. Every time I was told nothing could be found and they put it back in position and sent me along. This time Reza listened to me and calmed me down and promised me that they would find the issue and fix it and they did! They replaced the mirror and the motor assembly and my extended warranty covered the majority of the repair. Now I feel safe while driving my beautiful Lexus! Thanks so much Reza!!

PG

Aug 24, 2016

This is my first visit to Pohanka Lexus Chantilly. Raymon Tanyos greeted me and explained all the details of major/minor service schedule and recommendations. The waiting lounge is very comfortable with very good refreshment. I had a very pleasant experience. Thanks.

AZ

Aug 24, 2016

I've been working with Pohanka Lexus for years. Just got a new car. The tire pressure light showed low pressure. The local gas station told me that the problem was with the sensor not the tire. After a couple of rounds of adding air to the tire I went to Pohanka Service. Raymon Tanyos was on the job. Check in was quick. Settled in for what I thought would be a while. In no time Raymon handed me the envelope with the two nails in the tire. Needed a new tire. Raymon checked on my warranties and found the tire was covered. New tire was on. No charge. And a free car wash all in about an hour. It was easy.

happyowner

Aug 24, 2016

It was time to have my safety sticker renewed, so brought my car into Pohanka Lexus Chantilly where I knew I could sit in the wonderful cool waiting room with all the amenities. This dealership never disappoints. Reza Kermanshahchi met me outside and opened the service door for me and promptly typed up the paperwork needed. My car was done before I could finish my soft drink. It's this great service that has kept my husband and me customers for years.

Jackie

Aug 23, 2016

I came in for 5000 mile service and found out there was transition fluid leak, Lagii arranged the rental car promptly, and she ensured checking the status first thing in the morning and kept me updated, she took care of all the procedures and always answered my questions. She was patience, caring, and professional. I had great experience and will definitely recommend your center.

manuelordo

Aug 22, 2016

I continue to be impressed with Raymond, both is knowledge and customer service work. He is straight forward and very clear and concise. Never have to worry about whether he knows what he's talking about. I've recommended to several friends already and enjoy taking my car in the rarely it has to go in.

Lexus_loyalist

Aug 20, 2016

I came in for an oil change and probable battery replacement on my 2002 Lexus ES300. James not only helped diagnose my issue with the battery, but also helped save me money on a new battery. He was able to quickly look up all my services in my service history and discover that my battery was covered under warranty, which was a complete surprise to me. I ended up saving 50% off the cost of a new Lexus battery! All thanks to James, as I would not have known this. He is ethical and completely transparent in his dealings, and notified me each step of the way as my car was being serviced. He goes above and beyond to help his customers. He is the reason I go to this Lexus in Chantilly for all my car maintenance. James, thank you for all you do!

AS

Aug 19, 2016

James Manikath is a gem of a person at this dealership service. He helped me not just with Oil Change but he always goes out of his way to take me to the floor and get my car inspected for any damage, missing parts, etc. I had a loose rear door lock cover, and my SUV is still under warranty, and he took care of that part by submitting it for warranty. He has an incredibly memory. Even though I came to the dealership after several months and in between he may have seen hundreds of cars, he still remembered in detail all the minor issues with my SUV. He is the reason that I come to this dealership only on the days that he is working.

Hameedh

Aug 17, 2016

Asad Malik helped with explaining what the car needed for service. Like always, he was very polite, courteous and efficient. He is an asset to this dealership.

Numan

Aug 13, 2016

Asad Malik did amazing job explaining what services required for the car. Asad was polite, friendly and showed best customer service. Service center has a nice waiting area.

Carsmith11

Aug 11, 2016

Asad helped me when he was just doing some paper work on his day off. He has seen my dad over the past 15 years and now I have started going to the same dealership and was able to work with him today.

fdstreb

Aug 10, 2016

I had a technical problem which ocurred after having a call back taken care by Pohanka. I explained the incident to Mr.Raymon Tanyos and he was very efficient and courteous. and handled the problem with speed. It was a very satisfying to be handled the manner which he did. Pohanka would do well with employees such as Mr. Tanyos. Regards, F.D. Streb

Ashok Jha

Aug 9, 2016

I took my car for schedule maintenance at Pohanka Lexus. My service consultant, Asad Malik was most courteous and helpful. He described all the required services in detail, cost for repair and arrange a rental car without taking too much time. I was in and out of there in less than 10 minutes.

Salil Chadha

Aug 8, 2016

It is always a pleasure working with Asad Malik as you always will get the best of service and advise. I would always recommend any one to contact Asad Malik for any servicing job at Pohanka. With best regards Salil Chadha

James Carroll

Aug 7, 2016

Reza didn't even wait for me to get into the area of the Service Advisors. He met me at my car. Then it got better. I was pretty sure I needed a new battery and was mentally prepared for several hundred $ to get the problem solved on a summer Sunday. But Reza wanted to check and see if the new battery was covered under warranty as the car was about 3 yrs old. I'd forgotten all about warranty. As it turned out the new battery was covered. It was installed and I was on my way, no charge, shortly thereafter.I consider the service I got from Reza to be outstanding.

jto

Aug 7, 2016

I always go to this location for all my car services. You need to look for James Manikath. He is very nice and definitely goes above and beyond to assist you.

vavisit

Aug 5, 2016

Stopped in for my 10K service and possible issue with a tire. All work was taken care of in a time-efficient manner. Finding a nail in a tire was taken care of by Reza and the tire replaced. It's nice to have a pleasant and efficient service experience. Thanks!

CLUE88

Aug 4, 2016

I honestly can't say good enough words about Freddy. He alone is the only reason why I go to Pohanka Chantilly even though I live in Maryland, and there are many other dealers much closer to me. Freddy is kind, genuine, and honest. For the times that I am short on time, Freddy puts a rush on my service. Other times, he will offer me a rental car if I am having a bigger service. I've also scratched a pole with my car, and Freddy was able to give me great options on how to fix the scratches, saving me hundreds at the general auto body shop. Recently, my husband also purchased a Lexus, and I make sure that he treks out to Chantilly to get serviced at Pohanka as well, and to ask for Freddy whenever he goes. Honestly, the service here is outstanding, and Freddy has been my go-to guy for the past few years.

Joanne D Johnson

Aug 3, 2016

Fred Earl always take care of me on ALL of my visits. He has excellent customer service skills and helped me save big $$. Fred did above any beyond to help me with a major lock issue on the passenger front and back door. He is the reason, I keep coming back to Lexus Pohanka. It's hard to find a honest and knowledgeable service advisor!!!!

mlox

Aug 3, 2016

My RX350 needed 2 new rear shocks. Reza noticed that I had purchased an extended warranty. He set the whole repair up & I was out the door in under 2 hours, with no charge.

thzephyr

Aug 2, 2016

James Manikath has been my "Go to'" Service Representative for more than 13 years. I always ask for him. He has always been accurate with his estimates, helpful in providing service advice, and I would recommend him to anyone who wants excellent customer service at Pohanka Lexus Chantilly.

Gerry

Aug 2, 2016

Pohanka Lexus invariably provides exceptional service. Thorough, courteous, efficient sign-in, very pleasant waiting room, loaners when needed, quick turn around for routine service. Today's service with Raymon Tanyos met every expectation.

Aluvlee1

Aug 1, 2016

When I moved back from Texas in 2012 I started using Pohanka Lexus for my service. I can tell you that no one treated me better than Reza! He is an awesome service manager with a great personality and the drive to really want to help his customers. I can't say enough nice things about him. He is great and I hope he stays with you all for a very long time!

thomas

Aug 1, 2016

James Manikath has excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition.Thanks for your awesome service...

pohanka

Jul 30, 2016

I'm a loyal customer of the Pohamka Lexus. Asad Malik has been a great Service Consultant, very helpful and friendly to me, over more than 8 years during each of my visits at the Pohanka Lexus Service center.

bosty3713

Jul 30, 2016

I have been going to Pohanka Lexus in Chantilly since I bought my 2004 GX-470...They have take special care of my baby MR. Raymon Tanyos took extra good care of my baby and she is still purrying at 320,000 and still moving...Thank you for the excellent Customer service and make the service experience very nice...Rachelle B.

CK

Jul 29, 2016

The Service staff was very helpful and supportive to myself and my car. I am really glad I decided to buy from Pohanka Lexus and use their service department.

johnva20190

Jul 29, 2016

Fred Earl is a great service advisor! He is always cheerful and willing to assist. I trust that my car is in good hands when I am working with Fred!

tashay987

Jul 29, 2016

I have been a satisfied customer of Pohanka Lexus for over 4 years now. Freddie Earl has been such a good advisor to me over the years. He answers questions and goes above and beyond to make sure I am having a good Lexus Experience. I am happy to be a Lexus owner and happy that Freddie has taken such good care of my car.

ashworc1

Jul 29, 2016

Very friendly and professional! I very much appreciated Mr. Kermanshahchi demeanor and professionalism. The sports lounge was also a wonderful place to wait for service to complete!

gregsbridge

Jul 29, 2016

I drove in at about 1030AM on Friday for my 15,000 miles. I was greeted with courtesy. I was given an accurate time estimate and cost. There were no surprises. There is plenty of space at the dealership to work in quiet, and the work was completed in a timely basis.

Jo

Jul 29, 2016

I recently had my car in for a recall repair at Pohanka Lexus. Shane greeted me right away and set me up with a loaner car. It took a couple of days and shane kept me updated and let me know when to pick it up. It's always nice when your expectations are exceeded.J.W.

johnva

Jul 29, 2016

Fred Earl is a great service advisor! He is always cheerful and willing to assist. I trust that my car is in good hands when I am working with Fred!

KB

Jul 29, 2016

I recently brought my Lexus in for my 30K service. Mike greeted me right away, explained what exactly was going to be performed, and was extremely professional!

rwpauli

Jul 29, 2016

Alfredo has been unfailingly courteous and helpful to me when I have brought my 2013 Lexus in for service. He is very cheerful and enthusiastic. What I like is that the first thing he does after greeting is listen intently to the customer. That attitude is most helpful in requesting services and solutions. Very professional, as are the others in service with whom I have interacted over the years. rwpauli.

Sushil.

Jul 29, 2016

Reza was excellent with great customer service. He did everything he could. Went to get oil change but Reza helped me to get my 60000 miles service done. It was quick and easy. Thank you.

Tasha Young

Jul 29, 2016

I have been a satisfied customer of Pohanka Lexus for over 4 years now. Freddie Earl has been such a good advisor to me over the years. He answers questions and goes above and beyond to make sure I am having a good Lexus Experience. I am happy to be a Lexus owner and happy that Freddie has taken such good care of my car.

Yharooni

Jul 29, 2016

He took care of me with all the services I needed.. There were no issues at all. Very professional service man with a good heart to help you.

Mike Q

Jul 28, 2016

Reza K. made our visit very quick and easy. The work on our Lexus Sedan was completed on schedule including cleaning the vehicle inside and out. Reza kept us posted during the process and although he was busy, he was always pleasant.

Alan

Jul 28, 2016

Dropped by on a busy Wednesday mid day and was impressed with the speed and quality of service. We had visited for routine service back in May and now once again Raymon took good care of us. Raymon took time to explain the service process and anticipated costs. Excellent !

Jane

Jul 28, 2016

Very professional staff and comfortable waiting area. Maintenance was performed in promised time frame. Car came out clean and was even able to get a new key cover to replace the one the puppy chewed!

Kim D.

Jul 28, 2016

Reza K. was the first person to welcome me to the dealership and got my order started right away. He explained the details of the maintenance check up in detail and the service was done quickly. I experienced professional and quality service from him and this dealership.

Lee

Jul 28, 2016

Raymon Tanyos, Service Consultant, knows how to take care of his clients at Pohanka Lexus in Chantilly. Whether it is a 60000 mile inspection or a Virginia State Inspection, Raymon sets clear expectations on what is about to be accomplished, the time required, and an accurate cost estimate. He goes the extra mile to ensure he understands your concerns. He is in early and ensures his clients needs are met. I recently stopped by early one morning to see if I could get my Virginia State Inspection accomplished while I maintained my work schedule. He prioritized my car to the front of the line and I was in and out allowing me to stay on schedule. I could not thank him enough. Well done.

GX460

Jul 18, 2016

We visit this dealership because our service advisor Asad Malik is always very helpful. He is a professional who knows his work and always accommodates our needs. We highly recommend him to anyone who is planning to visit this Lexus service location.

lesuxball

Jul 15, 2016

My service advisor is Mitch Buster mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the maintenance procedure and any recommendations that might have come up. Mitch Buster was a person who greets you soon after you arrive. He is very professional, very knowledgeable and truly understands the value of time. I had a tire damaged with nails, tire sensor monitor damaged and headlight adjustment and he helped me resolve that problem really quick. Excellent customer service and kept me updated at all times from start to end. He was excellent help and with a positive attitude. I would highly recommend everyone and anyone to ask for Mitch Buster the next time your vehicle is due for service.

pohankaasad

Jul 15, 2016

Once again Asad made the service process smooth, easy to understand and simple. He is always friendly and helps determine what is truly needed to service our vehicles.

Hande

Jul 12, 2016

I went to Chantilly dealer last week for 15k service and Mr. Malik helped me so much. I really appreciate his help. I had a little scratch on the right side of my car and I thought it would need a small touch up, but Asad brought a special spray that removed all of the scratches. He answered all of my questions with details nicely. My husband and I have been there for many years. He always helps us pleasantly. Thank you Asad for everything!Hande Akay

Baluch243

Jul 11, 2016

Went to dealership for 60K service and the customer service provided by Asad was exceptional. Asad was very pleasant and explained everything in detail, he answered every concern with a positive attitude. Keep up the great work as this takes Pohanka Lexus to next level. As a customer when you purchase your car from dealership it is very hard to find the correct service representative. Asad makes a huge difference with providing a positive and personal interest to ensure all needs are met. Thank you Asad for the Great Customer Service.

schadha

Jul 8, 2016

Excellent customer service by Asad. Very pleasant to talk to and always ready to help. I have been dealing with him for many years and I always receive the same high standard of service from him.-Salil

clinton

Jul 6, 2016

Cliff Pak is a very caring and considerate employee at Pohanka Lexus Chantilly.For example ,I purchased My Lexus RCF last year.Cliff spent well over an hour to walk me through the bells and whistles in my newly purchased RCF to ensure that I understood every control and button before I pulled off the lot. In addition I brought my RCS in for an oil change recently and I had an emergency call from work where I had to leave immediately. He got me in a loaner car to accommodate this emergency. I highly recommend Pohanka Lexus Chantilly to my family friends and co-workers at Washington Gas. Thank you so very much Cliff I could not have done it without you! Truly, Clinton Gibson

geo3K

Jun 30, 2016

I went in to get my suspensions looked at. Had some issues with it making a creaking noise and found out it was due to part of it rusting underneath the car. Got some recommendations from Hayden Jang and will be coming in again to get this sorted at in the future. Very knowledgeable when it came to car parts and knew exactly where to look at.Thank you.

Janet Shearer

Jun 30, 2016

I took my car in for a check up. Chris Chao was the gentleman who helped me. He was very attentive, knowledgeable and very professional.

Sdeal

Jun 30, 2016

In my lifetime I have owed many vehicles and delt with multiple service centers. The amenities at Pohanka and the staff have completely blown me away but one staff member specifically really set the bar. Chris Chao went above and beyond to make sure my A-Z experience was outstanding. He kept me in the loop during the entire process and followed up after to ensure my satisfaction. It is very difficult to find this sort of treatment in the automobile industry but I have now found my go to employee and facility for all my work.

tking

Jun 30, 2016

Mike Evans and Pohanka Lexus took care of me and my cars needs. I was in and out in the time promised and the prices are very reasonable. Will definitely be back and see Mike. Keep up the great service.

noname47

Jun 29, 2016

Reza was courteous, efficient and professional. My service was completed well before the time it was promised thanks to Reza.He is a great asset to the Pohanka team.

robert

Jun 29, 2016

Shane Tabit at Pohanka Lexus is the only person I'll bring my two Lexus vehicles to for service. He is always friendly and helpful, but most important, he is honest. I always feel like he is looking out for me. Thanks, and keep up the good work Shane!Robert

Dan

Jun 29, 2016

I've been servicing my cars at Pohanka Lexus with Shane Tabit for many years. They might be the most efficient service organization I've ever dealt with. I had an issue with my radio freezing up recently, so I brought my car to Shane and learned that it wasn't just me. Some kind of software problem with Lexus. There were maybe twenty cars there with the same problem along with other customers with regular service. The place was packed. Anyway, my issue was resolved in about thirty minutes and I was out of there. Once again, my expectations were exceeded.Daryl

GsMom

Jun 29, 2016

It's so hard to find a good experience in this area when taking my car in to be serviced. I never know if I'm being told the truth, what's actually needed, or if the pricing is fair. I never feel this way with Chris, instead I feel like I'm being treated fairly, everything is being explained to me, and nothing feels pushy. I definitely recommend if it's time for you to take your Lexus in, to take it in to him!

Hlrogers

Jun 29, 2016

Went into today for my regularly scheduled maintenance. Rex's was super helpful. Quick, knew exactly what he was doing, and went the extra mile b

Jeremy Yonowitz

Jun 29, 2016

I had a great experience with Reza and the Lexus service center. Reza and his team took a look at my car almost immediately and kept me updated throughout the inspection. I had unfortunate issues with my vehicle and Reza did a great job in giving me my options for moving forward. He actively communicated and followed-up with my insurance company, although they were fairly unresponsive. Reza called me personally daily to let me know the status of my claim and the services being provided on my Lexus. I would definitely recommend going to Pohanka Lexus for service.

John

Jun 28, 2016

I usually get service through Ms. Lagii Moore. She explains professionally and polite very detail everything to me. I always recommend my friends and family your service center who asked me good service place. Also, I like your waiting room where I could comfortable using massage chair and drinking during my car were being repaired. Thank you guys again!

CK22

Jun 28, 2016

The only thing I can say about this dealership is that this is the best dealership in the Northern Virginia area. I have been going to this dealership for the past 5 years and I always got out with a smile on my face. When you go, please look for Hayden Jang. He is the man and knows all about what you need to do to keep your vehicle running. He's polite and courteous that he will make your trip worthwhile.

jarhee90

Jun 28, 2016

I always had good experience coming here. But past month I visited three times with issues with our family cars! But every time I went, I was fortunate enough to meet Hayden. He was able to answer all of my questions. Even though I had to ask him same questions multiple times, he kept it professional and made sure to explain it thoroughly.

jason4

Jun 28, 2016

I am happy being your customer. Because of your services are made high quality and performed promised timeframe. I communicate with Lagii Moore when I need maintenance on my car. She gives me courteous and useful advice. I can say that you guys always the best service team! I will have been recommending you to my friends.Thanks,Sherly

KevinTorres

Jun 28, 2016

I had to bring in my Lexus GS300 for regular service. The car has high miles as my commute is rather long everyday. I came in for an oil change and tire rotation and worked with Chris chao. He said I did not qualify for a loaner car but he said if he had enough loaners he would let me use one to finish my errands while my car got serviced. I am very grateful for that because it was getting late in the evening. Thank you Chris and Pohanka.

kmtv43

Jun 28, 2016

This place always serves the best quality of service when it is needed. Even though taking care of your car seems a bit hassle of your life, the trip to this dealership is always pleasant. People are very friendly at the service department and very helpful. Their knowledge and experience are spot on. Look for Hayden, then your car will be well taken care.

Paul

Jun 28, 2016

I had to bring my Lexus ES350 in for its 30,000 mile service. The service was efficient, excellent, and of high quality. My service representative explained clearly what was to be done and timeframe for service to be completed. I was very pleased with the promptness of service completed.

SeanP88

Jun 27, 2016

Went for just minor check up, and Hayden from service department, he was great. Gave me an advices and even how to maintain my cat better. He was very knowledgable about cars.

Crystal

Jun 27, 2016

I had my first routine service with Pohanka Lexus, and Reza was the service specialist I dealt with. He was efficient, mannerly, customer-focused, and very professional. If I have the choice, I will go to him the next time I go in for servicing. He made my visit very seamless, comfortable, and actually enjoyable. Crystal

Jaglex97

Jun 27, 2016

I wrote Pohanka about buying a new Lexus and asking to interact with either the internet manager or fleet manager. I was referred to a sales associate who obviously did not carefully read the contents of my communication or was not given it. I replied to his email by noting that and pasting the questions I raised in my follow up email to him, asking him to respond. He ignored my request and merely asked me to contact him. He even kept misstating my gender.

krnshortcake

Jun 27, 2016

i had the best customer service experience because of Hayden Jang. He was very friendly polite and knowledgable. I don't think I would go to any other dealership. I wish other dealerships had this great of a customer service.

Lexus LS

Jun 27, 2016

Mitch Buster has been the "go to" person at Pohanka for quite a while. I look for him every time I am in for service. His professionalism, exceptional follow up to keep me informed of the status of my vehicle and his ability to assist me as the customer is his number one priority (along with an issue free service). I am truly thankful!

Michael W Thompson

Jun 25, 2016

As in the past, my experience was extremely good, much better than most over the past 45 years of taking cars into dealers. The man who was the "service manager" today was good, attentive and professional.

shak

Jun 24, 2016

My first experience with Reza was amazing, he has a great customer skills, he was very friendly and made me feel welcome. it was very helpful

A2theJ

Jun 24, 2016

Once again James Manikath provided us with great service. We continue to keep coming back because of James. James identified the issues and presented us with a solution that was cost effective and the work was completed within a few hours. Keep up the good work!

Jenga

Jun 24, 2016

Reza was great in handling my service. Even helped me get complimentary service even though I was past the time period. His idea and treated me great. He could not have made it any easier. I highly recommend Reza and Pohanka Lexus for sales and service. I am a long time loyal customer.

Aamaya312

Jun 20, 2016

I brought my Lexus gs350 for a 30,000 mile maintainance. Chris Chao had excellent customer service skills. He was very helpful and knowledgeable. I recently had my cabin air filter replaced at another shop when I was in a hurry and Chris was honest and nice enough to let me know it did not need to be replaced and could remove that from the service. Great honesty and great customer service. Highly recommend for other customers to come to Chris for any work needed on their car.

Tfredrick

Jun 20, 2016

Came to Pohanka Lexus for routine service of oil change and tire rotation. A simple service turned into finding an unsafe wheel that had damage due to my daughter using the vehicle. Chris Chao was able to identity the problem and worked with me on a price that really made this visit pleasant. Very happy with the Pohanka staff and Chris. Thank you again! Ps- can't beat the free ice cream!

A. Zia

Jun 16, 2016

My experience Pohanka Lexus was great and Asad made sure that I get the best service. He took great care of me and I am totally satisfied with my service.

carol123

Jun 16, 2016

I wanted to give five stars to my service representative. He was courteous and prompt and very informative. Everything was on time and terrific and pleasant.

Yxwkt0c0xi+lyiK6xQ+okifC86sVG1vgTyPG7GSc64Y=

Jun 15, 2016

I have been using Pokanka since I bought the car. I always had very good experience for servicing. Last few services Asad Malik has been very helpful and gracious during the visit!!

Rosee & Blaine Blubaugh

Jun 13, 2016

We recently encountered a problem with our 2015 ES 350 Lexus. We live several hours from the dealership and because of health issues we were not able to make the trip to Chantilly to have the vehicle serviced. We called Mike Wirth, the Sales Manager, to explain our situation. He said he would call us back in a few minutes. Within a very few minutes, we received a call from Mitch Buster, the Night Shift Service Manager, who had talked with Mike Wirth and worked out arrangements to have our car repaired, without us having to make the trip to Chantilly. In addition, they arranged for a loaner car for us in the event that our Lexus could not be repaired at that time. Both Mike WIrth and Mitch Buster went way out of their way to accomodate us in a very rapid time frame and exceeded all expectations in the manner it was executed. It was great working with these gentlemen. We appreciate the excellence they displayed in handling this situation for us. They are the best.

lesuxball

Jun 13, 2016

My experience with Mitch Buster of Pohanka Lexus was great! I took my Lexus Rx330 and IS250 in for maintenance service. I had an issue with my new tire installation. They were not correctly installed by CertiPlus. The alignment was off along with low tire pressure. Mitch Buster's customer service was pleasant and detailed. He was able to work with the mechanics team to identify and recognized a solution for the problem within 20 minutes. He also provided me with excellent and professional automotive advise. Mitch made sure my maintenance service was complete and restored to factory standards. He also provided a complimentary rental car for the inconvenience and discount for the service. Mitch Buster customer service goes above and beyond protocol. He took great care of me and I am totally satisfied with my service. Please believe when I say, "great service is Mitch Buster'. In my book his name means, "excellence"! Don't be confuse, just ask for Mitch Buster. He will take great care of you! I highly recommend Pohanka Lexus Service and I recommend Mitch Buster to everyone for all automotive needs.

R. G.

Jun 12, 2016

James did an excellent job keeping me informed throughout my service appointment. He kept me informed on the status of my car and provided excellent customer service.

Lily

Jun 11, 2016

Whenever I need to bring my car in for service, Reza helped me through the entire process and was extremely professional, curtious, and knowledgable. Everything went smoothly every time .

Chughtai

Jun 11, 2016

Great service provided by Asad Malik. I brought in two cars and both were taken care of within less than 1 hour. Very much appreciated.

PCWLexus

Jun 9, 2016

In early May my 2016 RX350 sustained hail damage to some of the window trim moldings which needed to be replaced. The SUV was only 5 weeks old and needless to say I was upset about the damage. Thankfully the hood and top did not incur any hail damage as I assume that metal is stronger then the window trim. Unfortunately the weather in early to mid-May was really bad across the US and I was in competition with lots of other Lexus customers as well as the production in Canada for these parts. But thankfully Pohanka Lexus has Kevin Phillips, the Parts Mgr, who has been the only Parts Dept Mgr since this Lexus dealer opened in the late 1980s. Kevin knows how to get parts that are difficult to obtain and it only took him a few weeks to get the ones I needed. I thought it may take months and was pleasantly surprised when he contacted me last week that all the parts I needed had finally arrived. Kevin went out of his way to help a long-time Lexus owner as I have been purchasing and servicing my Lexus cars and SUVs at Pohanka since my first SC400 in December of 1992. He kept me informed of the status on a weekly basis and I could not have been m ore pleased.

merry stumpf

Jun 8, 2016

I wanted to write a letter to commend Jose Dominquez for his personal attention and care in helping with my recent purchase from Pohanka Lexus. Memorial day was crazy and I drove from dealer to dealer test driving mid size SUV's. I had a very unusual situation when I walk through the doors at Pohanka. Jose Dominquez could have easily passed off my concerns or been unwilling to help. Instead, he researched my questions and found some answers for me. He went above and beyond to assist me with my situation.Jose Dominquez then found a car solution for me. Because of his genuine character and non pressure approach I felt comfortable with my decision to buy from Pohanka Lexus. I wanted to write this letter of gratitude for Jose's positive and fun attitude. I can tell that Jose Dominquez is dedicated to his work and I greatly appreciated his kindness. I would be happy to recommend anyone to him at Pohanka Lexus.

PCWLexus

Jun 8, 2016

Kudos to Doug Moultrie, the Service Director, and Shane Tabit, the Service Manager, and Tej Gill, the Shop Foreman, for the orderly and expeditious way in which they are handling the onslaught of Lexus vehicles that need to have the Navigation and Enform system rebooted after a software bug that was released by an Enform vendor throughout the U.S. yesterday crippling these systems. They have a process in place to get customers in/out within 20 minutes. I was so impressed as I thought my 2016 RX might have taken a few hours in line to have this problem corrected and not 20 minutes. This is one well organized service center!

Art Hicks

Jun 6, 2016

Asad Malik has again proven that he is extremely knowledgeable and is able to explain complex car issues in simple to understand language. For example, during my last visit he quickly showed me how to use several of the unique technology capabilities of my new RX-350 saving me lots of reading and frustration. Very friendly and sincere, I highly recommend him as a top professional service advisor. I always request him during any visit for service, and then relax in the lounge knowing I've gotten the best possible advice.

Larry

Jun 5, 2016

James has been my service consultant for many years. Ever since I purchased the car he has been the only one I deal with. I know my car is in good hands with James. If something else needs to be done he always gives me all the options so I can make an informed decision regarding the work. If someone were to ask me where to go to have their car serviced, I would definitely recommend James at Pohanka.

Josh

Jun 1, 2016

I normally go to service very early in the morning. And while most of people don't pay attention when I work in, but Mr. Raymon always smile and take good care of me and my cars (I have 2nd Lexus now.) And last Saturday, when I arrived at the service center around 5:40am, he waited outside and welcome me! what a great service! I really appreciate his supports and look forward to seeing him soon!

Tom Dibo

May 30, 2016

I have been a customer of Lexus in Chantilly Va for 12 years now. The service with Asad Malik at Lexus has always been outstanding and exceeds my expectations each time. I really enjoy the professionalism and honesty that Asad provides me and my family. If you have an opportunity to work with Asad please do and I promise your experience will be great !! Tom D

Jo

May 30, 2016

Shane is my service person at Pohanka Lexus. It's so nice to drop my car off with someone I know I can trust. They always have loaner cars. What a great service center.Jo

Celeniahansen

May 29, 2016

I bring my car here anytime that there is an issue with it. Reza helped me through the entire process and was extremely professional, curtious, and knowledgable. Everything went smoothly and I will continue to bring my vehicle here when it needs parts or service. YOU GUYS ROCK!!!

Franco2000

May 29, 2016

Very easy to work with and great service! Took care of me from the very beginning. I would highly recommend him to everyone I know.

Wilfred

May 29, 2016

As we all know car-buying experience can be really time consuming and uncomfortable, even if you are a well informed customer. When I was looking for a Lexus 450h, I had this thought in the back of my mind and was little hesitant to walk into the Pohanka Lexus dealership in Chantilly for my test drive.I was lucky enough to meet Arun Bhatia who completely changed my car buying experience. He quickly understood what options I was interested in and provided me a car for test drive.He was very honest, knowledgeable and friendly, and most importantly he understood the value of my time. He made the process very straightforward and simple as it should be and I drove with my new Lexus in less than 20 minutes on the day of purchase. He made this whole car buying experience a breeze and took the extra mile of helping me even after the purchase. He was courteous; prompt in his follow ups and always answered or responded to my calls and never engaged in high pressure selling tactics. I highly recommend Arun Bhatia to anyone who is looking out for a Lexus brand in Northern Virginia region.

Benette05

May 28, 2016

Came to Pohanka Lexus for a scheduled service with some issues with my Bluetooth. My service advisor was Chris chao and he really was a stand up guy. After my service chris came out and spent about 20min going over how the Bluetooth works, excellent customer service! Thanks Chris and the pohanka team

Beth Jaques

May 28, 2016

I came in today for a routine scheduled car service. My service advisor, Reza, was AWESOME! He took great care of me and my car! THANK YOU!

David00

May 28, 2016

I used to be a customer lindsey lexus but after many bad experiences there i decided to give pohanka lexus a try and i am really glad that i did. Chris choa was the one to help me and really did an outstanding job. I will certainly be working with chris in the future.

jdamick

May 27, 2016

Over the years we've been in numerous times with both of our pohanka lexus cars and I always look for Reza Kermanshahchi when I come in - he's always there with a smile and ready to take care of whatever service we need and get us back on the road quickly. Thank you Reza and the rest of the Pohanka service team!

ABURAYAN

May 26, 2016

I received friendly, attentive and professional service from Asad Malik. He addressed all my questions and issues-very well and got me set up very smoothly and I really appreciate that. ..My experience was very positive and I would definitely recommend him to all to my friends and colleagues

R_LEXUS696

May 26, 2016

I had my lexus ES 300H in for routine 5k oil maintenance service and annual inspection . I usually go to Ms Moore. She is very detail oriented person and always professional . I enjoy the massaging chairs andice creams bars in lounge . I usually wait for my service because it only takes couple hours or less. Service department is open every single day and long hours .

BigDanS

May 25, 2016

Lagii Batdorj at Pohanka Lexus Service Center has assisted me many times. She is always pleasant, courteous, and very knowledgeable about service matters. This past Sunday, I brought our RX 350 in for service late in the day. Lagii stayed late to make sure the service was completed properly. The Service Center is clean and bright. I highly recommend Pohanka Service and their Service Consultants like Lagii Batdorj.

Jwill447

May 25, 2016

Thanks to Matt I was able to get my service done quickly. He is the reason I will be continuing to use this lexus dealership and will be recommending it to friends. thank you matt! I can honestly say that this was the best car service I have ever received. oh and they wash your car at the end of the service before you get it back.

Lil T. N.

May 24, 2016

I do not do this quite often, but here i am. I want to take a moment appreciate the service that Hayden provided. I visited not too long ago for oil change and VA inspection. And I also had a question about windshield replacement because I need to get it replaced. I told him the long story about how my insurance is trying to send me to this shop and I really did not like the shop they suggested. As soon as I told him about windshield, he recommended Windshield city, and surprisingly, windshield city is way cheaper than what I have been quoted as. And I told my insurance and the shop insurance referred me to about the price windshield city gave me, and they are like "hey, we can match the price for you" I was like what the heck. Thanks Hayden for such info. This guy is fully loaded with what I need to know about my vehicle.

James Manikath

May 23, 2016

We have been Chantilly Lexus customers for over 15 years. One of the major reasons we chose the Lexus dealership is because of superb and highly dedicated and responsive service advisors like James Manikath. Having interacted with him for more than a dozen years - I have long admired his calm and patient manner, a great help to me whenever my anxiety level was high. His knowledge, effective communication skills when combined with his dedication and tireless service all add up to James being an extremely valuable asset to your company. James always takes time to explain- items which need to be repaired or replaced - what will it entail - how much will it cost and how long it will take. Always, without exception, the vehicle is ready when he promised. Employees like James Manikath are critical contributors to the overall great reputation that Lexus enjoys.

AM

May 22, 2016

I had my GX470 service done today and I had a very good experience. Even though it was such a busy day, Asad Malik took care of everything in a very decent time with an excellent service. I have beendealing with Asad for the past few years and I never let down.

khoanguyen49

May 22, 2016

I previously wrote a review stating a problem with my car being still dirty even though after a car wash at the dealer. Your service advisor Lagii Moore was so nice to call me back to follow up with my service experience at Pohanka. She actually was the one who identified the dirty car problem at that time and immediately brought back the car for the second wash. I would really appreciate her effort at that time and her excellent customer services. I also impressed of her followed up phone call to make sure I am completely satisfy. I wasn't 100% happy when I left Pohanka, but after the followed up phone call with Lagii, I am now satisfied. She is a good service advisor, I am highly recommended her to anyone who come to Pohanka for a car services.

SRI

May 21, 2016

I had my car service done today and I had a very positive experience. Even though it is such a busy day, Asad Malik took care of every thing from pulling my car service history, advising on the service to car inspection (thanks it saved me another 40 minutes). I was very pleased with Asad Malik for his friendliness, knowledge on the car services (he told me why the number plate keep deforming after every car wash) and his honesty.

Sundar

May 18, 2016

I got all my services (Rx 450h) done for the last 6 years here. More than 90% of the time, services were attended by Asad and James. They have consistently far exceeded my expectations and are simply the best. They are the role models for every adviser in any dealership. I would never think of any other dealership as long as James and Asad are at this service center! Thank you both for an excellent service!

Zaman

May 18, 2016

Recently, I took my RX-330 for 90K service and Asad Malik took care of it at Pohanka Lexus at Chantilly. The combination of their car selection and unbeatable price, excellent sales & service team and their service hours makes the experience incredible. In my opinion Pohanka Lexus at Chantilly is the best dealer around the DMV area.

RXfan

May 17, 2016

We ordered a new 2016 RX350 with precisely the options we wanted, and Suseel made it happen! The process was smooth, and the result is a great new SUV with precisely the colors and configuration we requested!

PNwb

May 15, 2016

Excellent, exceptional service adviser, James Manikath. For over 12 years, I have been often visiting Pohanka for regular service on my 2004 Lexus 330, where speedy and reliable service is always provided. For the last 10 years, I find myself now hooked on James Manikath for service as he happens to be outstanding -- one of the best with deep knowledge and experience of Lexus' technical performance; very helpful, highly efficient, and keeping the customer tension-free; often informing about the car's status and how successfully the work was going on. He takes great pains to understand the problem and resolve it speedily and successfully. Thus, he keeps his customers super happy with his amazing service. Highly appreciate him.

Syed NazeerAhmed

May 14, 2016

Given his excellent knowledge of Lexus cars and SUVs, maintenance requirements, professionalism, with good and friendly attitude in dealing with customers, I always get assistance of Service Consultant Asad Malik. He always brief me in detail on the issues that require attention and gives me the best course of action that I always accept and get the work done and delivers the on time as promised. I give 5 Star rating to Mr. Malik

Lhigdon

May 13, 2016

Raymon Tanyos was an excellent service provider and informed me of all necessary updates to my vehicle. The service was super friendly and 2 hours ahead of promised time.

JD

May 13, 2016

I was treated with respect and professionalism when I recently bought my Certified Pre-Owned 2014 GS 350 from Pohanka Lexus. The negotiation was never adversarial or high-pressure. My Sales Rep, Richard Goode was awesome with keeping in touch and making sure the whole experience was problem-free. I would definitely recommend his services to anyone in the market for a new Lexus. Suseel Kanagaratnam was also helpful in closing the deal I wanted.

Amy K.

May 11, 2016

First time Lexus owner. Have received fabulous care each time I've brought vehicle in for scheduled maintenance. Service consultants are top notch (Raymond was very helpful walking me through additional service needs on this visit), and the process to drop off and pick up with extended hours is very much appreciated with a hectic schedule. Highly recommend

DrKenn

May 11, 2016

I have been a loyal fan of Pohanka Lexus since I paid cash for my new Lexus IS350 in 2006 (the first year that model was available in America). I now have another Lexus IS 250 AWD which I again paid cash for all because of one wonderful gentleman and company. Shane Tabit was my Pohanka Salesperson back in 2006 and now he is one of the greatest Service Managers at Pohanka Lexus. Shane is not only a great professional but I can truly call him my friend. I now have some medical issues and I'm semi- retired, but Shane and Pohanka actually pickup my IS250 when it needs any servicing. I truly love this company and I will NEVER go anywhere else. They do not go the extra mile---they go the extra 10,000 miles !!! God bless all my friends at Pohanka and thank you again my dear friend, Shane !!

Assem22

May 10, 2016

we owned 4 or 5 Lexus cars, we had always a positive experience with the service department, but this time we were impressed by the services and the manners of Mr, Raymon Tanyos, this gentleman is excellent service consultant, a very knowledgeable man, he explained in details all the steps of the service which will be preformed to our car inside the shop, also he offered a detail description and the approximate time needed for the completing of the servies, he was helpful beyond the call of duty, because of him our service visit was pleasant and we are looking forward to repeat this pleasant experience with him again.Assem Elbendary and his wife Dr. Blanka Shadrin

FmartinatEFS

May 6, 2016

I took my Lexus GS350 for service. There where issues where my rims were not repaired correctly by CertiPlus and Mitch made sure my rims were completely restored provided a complimentary rental car and for the inconvenience provided a discount for the service. He went above and beyond. Because of this I highly recommend Pohanka Lexus Service over any other dearlership. They stand by any work done on the premises.

mickan4444

May 6, 2016

Working with Mickey Whitehead or Mike Wirth (and of course, Garry) will always be a friendly honest discussion about acquiring a car. I have had wonderful experience with everyone I have encountered at Pohanka Lexus including when I purchased my new 2011 from them in 2011. But it doesn't matter if you are in the market for a new car, used car or have general questions they will always be answered quickly, professionally, and with a true desire to assist you in making any decisions on acquiring a new automobile. We have always purchased our Mercedes Benz from Pohanka because the service and the professionalism transfers from dealership to dealership. Walk into Pohanka Lexus and you will be extremely satisfied with your experience. and the service doesn't stop once you have purchased your vehicle. I would wish you luck with you endeavor but I know you won't need it:)))))

Phil and Sally

May 5, 2016

Brought my car in for first service. Reza Kermanshahchi met me at the door, took care of all of my service needs, brought me in and introduced me to the mechanic who did a complete job. Professional, courteous and complete service from beginning to end. Reza was great.

AS

May 5, 2016

I went to Pohanka Lexus to get the trim of the passenger door on my 2013 RX350 fixed. The vehicle is still under warranty. James attended to my vehicle, wrote up the ticket and informed me from time to time to how the work was going on and how soon the car will be out of the door. His customer service and friendly skills speak for themselves. Each time I go to the dealership for service or parts I make sure that I only go to him and only on those days that he is working. He is an asset to this establishment.

Jim D

May 5, 2016

I took my new RX in for its 10,000 mile service and was lucky enough to be assisted by Reza. He was not only knowledgeable about my vehicles service requirements, he also went out of his way to make me feel like a valued customer. Upon my arrival, Reza was efficient in getting me processed and into a loaner vehicle. When the service was completed, he was prompt and courteous when he contacted me.Quality experience

Happy customer

May 3, 2016

My husband and I have both taken our Lexus RXs in for service recently to Pohanka Lexus of Chantilly. We were both lucky enough to have Lagii Moore as our Service Consultant for our visits. She went 'above and beyond' each of our expectations for a great service experience. She was courteous, knowledgeable and extremely helpful on both occasions. We usually receive this kind of support during our visits but Lagii personalized our experience both times and made the visits a pleasant recollection. We appreciate Lagii's efforts; she exemplifies the standards required by the Service Managers, who have also treated us very well.Thank you, Lagii!

Lexus164

May 3, 2016

I always had a pleasant experience at Lexus Pohanka Service, however, recently I took in a car for service to change rear breaks. I was told it would take under an hour. After an hour & a half I asked where was my car, I got a response that it was coming. 2 Hours later the car appears, they apologized for the wait, I paid and went to take my car. When I open passenger door, I see apple leftovers in the center council. I called the manager or whoever I served my car with, they apologized and everything, but my experience was awful. For the money I paid, which was over $160 to change break pads that I brought the part for, it's horrible. No refund or discount was offered. I'm pretty sure I'll be using another service center in the future that is no Lexus.

tomlexus

May 1, 2016

My name is Tom. I wanted to leave a positive feedback for service I received from Dave Barnett. From start to finish, it was top-notch and I would definitely drive out my way to see Dave to service my Lexus. He is always available and went above and beyond to ensure my happiness. Pohanka Lexus is very lucky to have Dave as their Service Adviser. Great job, Dave!

WaxonWaxoff

Apr 30, 2016

Today I brought my wife's car in for 45K mile service. The Service Advisor, Reza, was extremely courteous, polite and set my expectations accordingly as it related to wait time. Thumbs up for the service with a smile from Reza!

V.K.

Apr 29, 2016

I brought my car in for its routine service at Pohanka Lexus. My service person, Shane greeted me at the door with a friendly "good morning". I told him I needed service, but I neede to get in and out fast so I could make it to an appointment. He pulled the car into the shop himself and I was on my way in 45 minutes. And they washed my car! Awsome service. It made my day.

ISturbo250

Apr 29, 2016

I received a letter to in the mail for a recall I had no idea about. Took my vehicle to the dealership and Matt immediately helped and explained what the recall was and how serious it was. Got the 16 RX as free loaner car and when I got my IS back he even filled it up with full tank of gas. Thanks Matt and the team at Pohanka. You guys are awesome.

Lexusis252

Apr 29, 2016

Fred Earl always takes excellent car of me and my car when I take it in for service. My Lexus has never let me down.

Diego328

Apr 29, 2016

I had a great experience dealing with Mr Alfredo Farias at the service center in Lexus Pohankato service my mother in law Lexus.I was impressed by the level of human excellence not only in the service repair technical aspects, but as a full holistic treatment, he was knowledgeable about almost everythingeverything, from Rudyard Kipling poem IF to economics and banking.We took his card, advice, and service.Thank you Pohankato Lexux for having Me. Farias assisting us, awesome.Diego Armand Barona.

growosnedwards

Apr 29, 2016

Reza was helpful, informative, gave me all options, and empathetic to my situation. The little things matter and Reza paid attention to the little things.

Lexusis252

Apr 28, 2016

Fred Earl always takes great care of me and my car when I bring it in for service.

Thanks you Lexus

Apr 28, 2016

Every six months we have the Lexus in for service with Mitch at Pohanka in Chantilly.... I almost wish we were there more often. Mitch has a personal touch that's hard to beat. I recommend Pohanka to everyone

devan3662

Apr 28, 2016

I am very pleased with A plus service provided by Fred Earl. He is outstanding employee. The service on my lexus was done timely manner without any issues .

GS400

Apr 28, 2016

Every visit at Lexus service is consistency professional. They understand your time is valuable and provide concise expert help servicing my vehicle. I highly recommend Pohanka.

LexisIS252

Apr 28, 2016

Fred Earl always takes great car of me when I bring my car in for service. He has helped keep my Lexy on the road with no problems.

JL

Apr 27, 2016

Be sure to ask for Mitch, me last visit was the best. Mitch explained the brakes were low and my tires need to be rotated. I didn't have a clue. Thanks for,all the help.

GT

Apr 27, 2016

I needed a regular service done for my vehicle and I was satisfactorily taken care by service adviser Mr. James. He was pleasant to deal with all through out the visit.

Jorge

Apr 27, 2016

I have my old LEXUS serviced at Pohanka with Mitch every 6 months... There something about the personal attention that makes it the best ever... I recommend Mitch to anyone.

Alice O.

Apr 26, 2016

Recently I visited lexus and Cliff and Hayden welcomed me. Since I did not remember what I have been doing with my vehicle, I asked Hayden to go thru the history, and he had no problem with talking to ne thru with all records. I appreciated that so much. He answered my questions thoroughly and he was very attentitive. Awesome staffs you got Pohanka! Thanks yall.

Hector Yupari

Apr 26, 2016

I visited the Service department and I had a wonderful attention especially from Asad Malik, he took a good care of my car. I always take my car to Pohanka Lexus of Chantilly.

krishnan

Apr 26, 2016

I bought my lexus Rx 450 h from the Pohanka Lexus dealer ship of Chantilly, Virginia. I have been taking my lexus RX 450 h to Pohanka service center ever since. The service personnel there is always courteous and provide excellent service.

Tojo

Apr 26, 2016

I have recently taken my car to Pohanka Lexus, Chantilly for service and experienced the exceptional attention again. I have been taking my Lexus ES 350 to service advisor James Manikath since I bought the car in 2008. He has an exceptional knowledge of Lexus vehicles and remembers work done on my car before without even looking at the service record. James takes a personal interest in the vehicles of each customer. He would either get the repair done quickly or give me a loaner car if the work would take more time. Either way, I have been extremely satisfied with the exceptional service from James Manikath and Pohanka Lexus.

Ntran

Apr 25, 2016

Asad is great to work with! Every time I come for service, I make sure to go to him because he's so knowledgeable and helpful.

wines1234

Apr 25, 2016

Asad Malik's service was excellent and I would highly recommend to my family and friends. They were prompt and courteous and delivery was prompt.

Carroll

Apr 25, 2016

This was my first visit to Pohanka Lexus. I came in to have pictures taken of my dash board in order to document the issues to qualify for a replacement under an extended warranty. I was told there were two recalls that had not been addressed and that there was a back log for the dash replacement. I left the car and drove off in a loaner at not expense to me. The next day I received a phone call that the car was ready and surprisingly they had also replaced the dash board for me. So happy I didn't have to wait in the "back log" and didn't have to make a return trip. Kudos!

Calgal20147

Apr 24, 2016

I recently took my Lexus ES300H in for maintenance on a Saturday afternoon without an appointment. My husband was convinced I would be at Pohanka Lexus for at least 4 hours. I was highly doubtful given past experience with Pohanka. I was thrilled to be out in approximately 90 minutes. And waiting for my car at Pohanka is always a treat. Drinks, fruit and snacks provided; charging station for cell phones; TV; and available wi-fi. 90 minutes passed quite quickly! Reza Kermanshahchi is an awesome professional who goes the extra mile!

cargurl

Apr 23, 2016

I dropped my car off for service and got into a rental and off on my way in 15 mins.! Reza Kermanshahchi was extremely fast, very friendly and helpful. The best experience! I highly recommend him and this service center.

ckmorris1959

Apr 23, 2016

I brought my Lexus SUV in for service and a recall. Reza Kermanshahchi was very helpful and courteous. He checked with service on the recall as there is currently a wait list. He provided excellent service and answered all my questions. I am very satisfied.

A2theJ

Apr 21, 2016

Recently had my car serviced at Pohanka Lexus in Chanitlly. I worked with James Manikath during my visit. He was professional, and knowledgeable about what was needed. His recommendations are always spot on and it has allowed me to build a trust in coming back to him for all our vehicle service needs.

hanabanana

Apr 21, 2016

I am living in Cali but I visited my family in VA last month. I went to this place with my mom's 2007 Lexus and very satisfied with Hayden Jang who provided great service through out the entire process. Hayden keeps us informed, gets everything done, and makes sure the car is ready on time.Also, I was amazed on how helpful and attentive man was to my families exact needs. Thank you!

81year old

Apr 19, 2016

Reza Kernanshulon and the techs did a great job in releasing it without damage to it. It is good to go and I am a happy Camper! Thanks Reza and the techs!! Bob Kelso

Rh Clark

Apr 16, 2016

Recently I took my 2015 NX300h with a very strange problem. The monitor completely fogged up after cleaning the inside of my front windshield. I keep my car very clean, so I was really bewildered when my 15 month old car, acted up. At first, I hit a brick wall with the service writer. She told me that it would not be covered by Lexus. I took it home to decide what my course of action would be. So I called the general manager, For a guy who has bought 5 vehicles from the Pohanka dealership, I thought I would get a little bit of extra attention. To my surprise, I was given NO help with the service issue. He referred me to the "Bull", the service manager. I thought I would have to jump up and down and wrestle him to the ground.Let me back up just for a moment. After graduating from James Madison University, many many moons ago, I spent 6 years in a dealership in Alexandria, I did everything from salesperson to the used car manager, so I know what goes on in a dealership and what the service manager can and can not do within reason. I was ready to go to war because the part alone was quoted at $ 3,300. That's right, $ 3,300 plus labor to install the new screen. The car cost more than $50,000 and was only 3 months out of warranty. Boy, was I wrong, Doug Moultrie, the service manager and Shane Tabit, hit it right off since we shared some history about the business. All three of us went out to see my malfunctioning monitor and they said they had never seen a monitor fog up like that. We walked back inside and he told Shane and myself he needed to make a few phone calls and asked me to wait for a few minutes. In about 10 minutes, Shane came out and told me they needed to keep my car, so they gave me a rental car for $5.00 a day and sent m on my way. On Friday a service writer called me up to say come and get your car, it is all done.and that was it. I never saw Doug or Shane to say thank you. So Doug and Shane and everyone else who had something to do with the appeal to lexus to have this covered under warranty. I know this is a exemption and a special case that doesn't happen everyday. I don't know the merits to this case but Doug and Pohanka went over and above their duty to make a unhappy customer a raving fan. Once again, thank you,Rick Clark

kuhn4153

Apr 15, 2016

My experience with service person Lagii Moore and dealership was fantastic .I felt no pressure and felt comfortable . She was very personable and professional.Thank you

PCWLexus

Apr 8, 2016

I have been a customer of Pohanka Lexus of over 20 years. Doug Moultrie, the Service Director, Shane Tabit, the Service Manager, and Kevin Phillips, the Parts Manager, continue to impress me with their outstanding customer service. They make me feel like part of the family whenever I see them.

Navid

Apr 4, 2016

The service was excellent. Asad Malik was knowledgeable and friendly. They took care of a Lexus recall relatively quickly and also secured my fog light which was loose. I would visit again.

lexusowner

Mar 30, 2016

I was on my way to work with the sun blinding me and hit the mother of all potholes. After saying a few not so many nice words aloud I knew I better stop into the dealership to have the service department look at my tire. I pulled in and there was, Shane, the service supervisor there to greet me. I explained what had happened and he got me in a loaner car and sent me on my way. Shortly thereafter Shane called to let me know I had not only flattened my tire but bent my rim! I gave him the go ahead to get my car back in running order. As soon as my car was done Shane called me again and let me know and he was there when I picked up making sure everything was to my satisfaction. What a great customer service experience!

Mike 345

Mar 29, 2016

Service was so amazing. Excellent and friendly service. Convenient and I will recommend to any body. I will use always. Very good service department with right prices.

Whitejennifer

Mar 29, 2016

A great place people there are friendly and willing to helpRichard does a great job helping me. I love the snacks and I get my car back very quickly . I will alway come to this place

Zaman

Mar 29, 2016

Pohanka Lexus Chantilly consistently delivers an excellent customer experience. Asad Malik is my service advisor and he always delivers an outstanding customer service. He checks my service history and recommends what needs to be done. He is very professional, kind and friendly. Asad Malik is one of the best service advisors at Pohanka Lexus at Chantilly. I highly recommend Pohanka Lexus for service.

bug,1475

Mar 29, 2016

Many thanks to Mr. Raymon Tanyos for his patience and going that extra mile in seeing that all my questions and concerns were answered and resolved. Mr Tanyos is truly an excellent customer service rep. Pohanka Lexus Chantilly is very fortunate to have him as an employee.

cjb

Mar 29, 2016

I took my car in for repairs and routine maintenance. The whole process from drop-off to pick-up was very easy and fast. I was given a loaner car and my car was ready for pick-up the following day. I experienced great customer service which made the whole transaction run smoothly.

Hameedh

Mar 29, 2016

Great service experience as aways. The process of leaving the car for service, picking up a loaner, returning the loaner, and picking up the car after service is simple yet efficient. Staff is friendly and courteous. Asad Malik is very knowledgable, professional and a courteous service adviser. Would visit again!!!

Jbawlson

Mar 29, 2016

Recently brought my Lexus in for service had the opportunity to work with Chris chao, very professional and knowledgeable. Highly recommend. Thank you very much

Mbike

Mar 28, 2016

The service advisor is attentive to my needs and is working with me on a solution to a problem that has gone unresolved for quite some time.

S.Kim

Mar 28, 2016

Recently stopped in at the dealership for some general maintenance, and asked them to look into a rattling noise on the dash. During the visit we learned our IS250 was over the factory warranty limit. Instead being told there wasn't anything they could do. Reza went the extra mile, and tried different avenues to help our situation. At the end, the dealership was able to help resolve the situation at no extra cost. Certainly wouldn't have been possible without Reza's help, and really appreciated Pohanka Lexus treating us like a valued customer.

Nwaf Abdelwahab

Mar 26, 2016

I really appreciated my visit to Pohanka. It was my first time in the location and Raymon Tanyos was great. He is very welcoming and understanding to all aspects of he needed service. I recommend him to anyone!

Customer

Mar 26, 2016

I took my RX-350 in .for a huge engine repair job which turned out to be covered under warranty. The service consultant kept me informed throughout the entire process from diagnosis to claims to repair. Now, the engine runs like new!

Lexus_guy78

Mar 25, 2016

Quick, courteous, professional service always.! The lounges are very clean and pleasant . All the employees, regardless of function, ready to help . I always recommend this dealership to my friends My service girl was Lagii Moore and she is very professional .

charlescarguy

Mar 25, 2016

Quick, courteous, professional service always.! The lounges are very clean and pleasant . All the employees, regardless of function, ready to help . I always recommend this dealership to my friends

dexterbandi

Mar 24, 2016

My wife and I were looking for a RX350. We started negotiating with another salesman, Alireza Khabir. In short, If Pohanka Lexus had bet its reputation on this particular salesman- they would have lost us for good. Ali was rude to us and made us feel like we were second class citizens. We were left in the customer service waiting area as he abandoned us for another sale. We came in all the way from Ohio because my father raved about this dealership. We were left unimpressed. We were about to leave when it became clear Ali had more important things to do. This is when another salesman approached us.Suseel Kanagartnam asked us if there was anything he could do for us. We expressed our frustrations to him. He listened to us. He then asked us what we were looking for. Suseel put us in a much better car than we ever could have imagined at an unbeatable price- in 30 minutes. Suseel has secured our business for good. We will be back. Thanks Suseel.

SOURYACHAK SOUSAVATH

Mar 23, 2016

Took my ES350 in for a tune up and was greeted by Mr.Pak . He went thru the step by step process of a tune up and made feel very comfortable that i am handing my car over to him. I would definetly recommend Mr. Pak and the serice team at Chantilly Lexus... 5 star Service.

Zreco

Mar 23, 2016

I was negotiating with many dealers in my search for a 2016 Lexus RC350. My results were narrowing to 2 or 3 when I finally call Pohanka Chantilly as they have one of the best deals for me. I was texting back and forth with Zack and his manager was there. Everything seemed okay until we starting discussing buying. Zack was offering good price via text but when I showed up price is change. Bait and- switch pricing. I waste my all day there. every price they offer over phone / text they won't cover in reality! I never deal with such bad dealership, they trapped me in offering $430 monthly over the phone, at the time I arrived the price jumped to $530. Do not ever go there!!!!

Rod's Lexus

Mar 22, 2016

My Pohanka Lexus experience was positively enhanced by Chris Chao. He is highly knowledgeable, professional and committed to exceeding Lexus' customer service standards.From the moment I entered the dealership, he listened, asked questions and documented my issue. He could tell I worked a long day. So, he invited me to have a snack from the lounge before I left the dealership.During the follow up phone call, he provided detailed facts and made sure I understood the process.I appreciate Chris' attention to details.

Kgkn007

Mar 20, 2016

I'm very impressed with the customer service at Pohanka Lexus Service Center. Chris Chao, is very nice and helpful. He explained everything thoroughly. He did the best to get me in and out fast. He knows what he is doing. The customer lounge was great. Everything went great on my visit. Thanks Chris!

SAM

Mar 17, 2016

I brought my mom's lexus for routine maintenance . Service girl Lagii Moore was very efficient and pleasant . We did not want to wait so got new lexus loaner vehicle . After couple hours later , picked vehicle up from express ( quick ) area. It was very good experience and we also get shopping done as well

TRAN CA3

Mar 17, 2016

I purchased my first lexus Rx350 from California. I was passing through Virginia, my oil maintenance light come on . I brought my lexus to Pohanka dealership and greeted by Lagii . She was quick and knowledgeable . During the service , I waited on main lounge and enjoyed my massaging chair . I feel relaxed and ready to head out to my road trip Thank you

Karen

Mar 14, 2016

Suseel Kanagaratnam provided the best car buying experience I have had yet. He was responsive, attentive, honest, and extremely helpful in my purchase of a used SUV. He took me on several test drives, answered all my questions and concerns, always answered his phone, and never kept me waiting. He even helped me clean out items from my old car that I was trading in. I consider the Pohanka dealerships to be the very best in terms of customer service for both sales and service, but Suseel stands out with his positive outlook and helpful attitude. I never felt rushed and pressured - on the contrary - I felt like a VIP when working with Suseel. The financing experience with Harris Chaudhry was outstanding as well. He offered me extended warranty options I would have never considered and made it possible for me to proceed with an extended warranty. Many thanks to Suseel and Harris for the exemplary service and support in purchasing my vehicle.

Kelly

Mar 13, 2016

Pohanka Lexus Chantilly- did an awesome job ! Raymon Tanyos was excellent with communicating and handling our service. Raymon was top rate Service Consultant- wish there were more people like him in the world of service ! Joe also did an excellent job with diagnosing my car. Drives like a dream now! Thanks everyone at Pohanka ! Your team is awesome!

Mankula

Mar 8, 2016

The wait isn't too terrible because the waiting area is awesome: wifi, "quiet room", massage chairs, and snacks(lots of snacks). The Guy comes to get you when your stuff is done. The service itself is kinda expensive though ($90 for oil change), but the quality of service is top-notch.

Dave in Dulles

Mar 7, 2016

I just finished another 100% positive service experience at Pohanka Lexus Chantilly. Everything about the experience is beyond what I have ever seen at a Dealer service Department. Other Vehicle Service organizations should take lessons. Friendly, professional engagement with my Service Consultant; superior service product ... thank you for the loaner and the car clean-up and wash on our RX-350.

A2theJ

Feb 29, 2016

Leaving my car with Jame Manikath eases all anxiety. He is so detailed and his recommendations are spot on. No repeat work on services with this team. Excellent Work!

Christian_4125

Feb 29, 2016

From the Moment that I have stepped into the service department Reza's Unbelievable top of the line Customer service shined. He was very prompt , very thorough and accurate with everything we discussed about with my vehicle . I personally felt I could trust him with my vehicle and on his recommendations to keep my Lexus on the road. I will definitely be coming back to him for all my service needs and I definitely will be recommending him to everyone I know. 5 star A+ service!

Csimmons1

Feb 29, 2016

My experience at pohanka Lexus was a very positive and memorable one. I was very pleased by the service i received by Mr.Kermanshahchi. He was very attentive, patient and at no moment did I feel rushed by him or the department. Also a plus; he constantly updated me on the status of my vehicle. I defiantly recommend service at pohanka Lexus by Mr.kermanshahchi.

Palmer01L

Feb 29, 2016

I love going to this dealership because i always recieve the best customer service, Reza provided the best service I have ever experienced I really appreciated all of his assistance! I will be back to dealship again next time i am iin need of service!

Satisfied Customer

Feb 29, 2016

If you are visiting this dealership for service, I highly recommend Raymon! He really takes the time to listen to and address your concerns, as well as document your account thoroughly so the technicians have more than enough information to work with. He always exercises extreme levels of professionalism, and is very personable. He delivers world-class service and is always a pleasure to do business with.He is the only service consultant that I will go to. I plan my services around his schedule; thats how great he is!

V.K.

Feb 29, 2016

I have been using this Pohanka dealership for the last 5 years. Each time I take the car for service, I come back happy for the service they provide time of entry to exit. My Service Rep is Shane Tabit. For the past 5 years. I have found him to be highly knowledge, professional, articulate and extremely polite. He answers all questions without reservation and provides advise which is in the best interest of the customer. Having professionals like Shane is truly a great asset for Pohanka, Chantilly.

Jim

Feb 28, 2016

Shane at Pohanka Lexus is the only person I will bring my car to for service or repairs. It's hard to find service people you can really trust and he's one of them. Jim

bdlexus13

Feb 28, 2016

I recently brought my car in for service and was greeted by James in the service department. I told him some of the issues I was having with my car and he did an outstanding job explaining what they could do to fix them and even had one of the techs from the shop come out so I could actually show them. He stayed in constant contact with me while they had my car and everything was seamless when I came back to pick it up. I was extremely satisfied with our interaction and will recommend him to anyone looking for an advisor.

Dan

Feb 28, 2016

I'm always happy to see my main man Shane Tabit when I go get my car serviced at Pohanka Lexus. He's a great guy who's easy to talk to an does a fantastic job. All of the staff at Pohanka do a great job, but Shane really stands out as having an exceptional commitment to providing luxury serviceDaniel Cross

Glen

Feb 28, 2016

My review is strictly about the service department and not the overall dealership. I purchase my Lexus at Silver Springs (Darcars) and have only used them perhaps twice for maintenance. I havent used them because my Sales rep no longer work at this dealership, Ive been using Pohanka for service shortly after becoming a Lexus owner. About 3 weeks ago my car loss power within seconds driving to work on the busy highway of 270 in Maryland. I was able to drive my car to Pohanka after stopping several times and met my service manager Shawn Prichard. I can say with great confidence that Shawn is a great asset to Pohanka Lexus dealership, my maintenance experience was the best I had since becoming the proud owner of 4 Lexus IS250. Shawn kept me updated daily to include weekends and on his day off from work. I was contacted by email, Text and several phone calls. After about 2 weeks battling the extended warranty company, I headed out of town for a business trip and prior to my trip Shawn promised my car will be delivered to my home if I am still away and yes he delivered my car Personally on a Sunday while I was away. I have never had such service and I would absolutely recommend Shawn to some of my Lexus owners, also he is definitely a positive asset to Pohanka Lexus, current and future Lexus owners.Thanks Shawn for a job well done.

Jo

Feb 28, 2016

Shane at Pohanka Lexus is my go to guy at the service department. He always makes it easy. I highly recommend him if you need to get your Lexus serviced or repaired. Thanks again Shane!Jo

john53

Feb 27, 2016

I was very impressed with my service manager. He kept pursuing every option to get my car into proper alignment. After trying a regular alignment, he had the car test driven by a mechanic and it still was not correct. Finally he was able to determine that the rear axle control arm needed repair.Nice job Reza. Thank you for all your time and support!!

Robert C.

Feb 27, 2016

A few months back, I was in for the 15K service on my 2015 RX350, Raymon had quoted me a price for the 90K service on my 2006 GX470. Although the GX only has 75K miles on it, the 90K service was needed because 10 years had passed. Raymon remembered me when I returned to the dealership and, as always, was very friendly, very professional. He got me in, setup for the service, and had me out the door in a Pohanka loaner, in no time! Thank you Raymon and Thank You Pohanka Lexus.

RJ23

Feb 24, 2016

Time and time again Pohanka Lexus Service continues to raise the bar for premium automobile service. I brought my Lexus in for service early sunday morning to avoid any form of rush and was promptly greeted by James Manikath. Not only did James take the time to walk me through exactly what my car needed due to the high mileage but he also took the time to ensure I fully understood every detail of what the particular service entailed. Throughout the course of the service James provided me with consistent updates as to what had been completed, what was left, and the approximate time of completion. This was by far the best service experience I had and would like to give kudos to James for being a true professional. I would recommend anyone and everyone to go see James the next time you happen to need service.

JCF

Feb 24, 2016

I went for a 40k service on my RX350 and was served by Raymon Tanyos. As usual he was professional and very helpful. Service was performed in 1 hour. I strongly recommend Pohanka Lexus for service even after the warranty is up.

Gs3502013

Feb 23, 2016

I worked with Chris Chao and he went ABOVE AND BEYOND the call of duty to make me happy. His friendly attitude and his on-time approach to every issue my car was facing, made the ordeal manageable. I went in upset that my brakes were having issues on my GS350, and Chris helped facilitate the repair of my braking system with the Lexus Customer Service Department.Thanks Chris, for yet another 5 star visit. I recommend anyone with a Lexus to see this man, he will help you and give you the VIP, red carpet service.-Eddie

Venugopal

Feb 23, 2016

Recently I took my Lexus ES350 for service at Pohanka. The Service Representative was James Manikath. I was greeted cordially and within no time wrote up the ticket and gave me details about the work and how long it will take. I was treated as a very special client. Couple of time he came to remind me of how the work was going and when I can expect the car be ready. It was a wonderful experience to know that he cares about me and my needs. It was a pleasure to work with James and he is the reason why I will go to the dealer when I have other options. He is caring, articulate, honest and trustworthy. Thank you for having employees like James in your establishment. He is a top notch representive.

chanthavp

Feb 22, 2016

I trust the great work that everyone at this dealership has done for my car. No matter what the issues may be, the service consultants to the technicians have repaired my car successfully to make it feel like new again. The service consultants are very helpful and considerate, catering to your vehicle's needs.

kalpsash

Feb 22, 2016

I needed to get my RX 330 in yesterday for service. James made the process so effortless. My wife and kid had to wait to get the car out. He answered all our questions and recommended that we keep an eye out on the tires and get it rotated as it may have been over 5k miles since the last one. We often make it a point to schedule with James as he has been very helpful in providing the right level of recommendation in regards to service procedures. Thanks, once again for making our day and getting in and out as smooth as possible. I would highly recommend that you ask for James the next time there is a need for servicing your vehicle.

JJShaw

Feb 21, 2016

I had a recall on my Lexus HS250H and Raymon Tanyos ensured the replacement part was available and the rental car was ready for me when I arrived. I was in and out and on my way within 20 minutes of arriving at the Service Entrance. It's always a pleasure bringing my car in for service since I know I will be on my way in no time.Sincerely, James Shaw

tjrb11

Feb 21, 2016

Cesar was our salesperson and he treated us very well. There were no games and the whole car buying process was just over 2 hours total! We drove 134 miles one way to buy from Pohanka Lexus and it was well worth our trip. They had the car we wanted (selection-yes!) and at the price we needed. Cesar treated us with respect, related to us during negotiations and made this deal happen. We are so very happy! Thank you Cesar!

jayknights39

Feb 20, 2016

I recently went to get my car serviced at the Pohanka Lexus. Mrs. Lhagi was very nice and polite. She has explained me everything I needed to know.

Munish Batra

Feb 19, 2016

I have known James for past Eight years when I bought my first Lexus at Chantilly. From the very first service of my Lexus till today, James has been taking care of all my car service needs. The best care ever offered at any dealership, with a personal touch, James has been a true professional, courteous, friendly and helpful.

Daisy

Feb 18, 2016

My routine service experience with Raymond Tanyos was a 10 out of 10. The service was performed timely and effortlessly. There were no surprises. Raymond was awesome.

formerVWd56

Feb 11, 2016

I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfaction. She has kept me updated, was very knowledgeable, and very polite. I trust her judgement and advice, praise her effort, and recommend to all other Pohanka Lexus customers.

jmcGS350

Feb 11, 2016

I have dealt with Lagii Moore the last two times I brought my GS 350 for service, and both times I was impressed by her dedication to customer satisfaction. She has kept me updated, was very knowledgeable, and very polite. I trust her judgement and advice, praise her effort, and recommend to all other Pohanka Lexus customers.

jabroni852

Feb 6, 2016

Pohanka Lexus was the worst experience I have ever had at any Lexus dealership. I would not recommend taking your car there for service. I had the unfortunate experience of taking my car there. I received a shocking bill that was 800 over what was estimated because of their inept communication skills. Never authorize work over the phone for this dealership. This dealership is very poor at their communications skills. The service writer did not explain that the cost of the work was per side. The service writer implied the the total cost. The service writer never stated over the phone the total cost or per side cost. If you need to authorize additional services make sure you go in person and review a print out. When I did go in to pick up my car the one of the girls at the counter said we could take care of this if I was willing to purchase a new car. Watch out they will try to roll the cost in. I am not in the market for a new car nor would I ever purchase from this shady dealership. DO NOT TRUST Pohanka Lexus.

Sea Bat

Feb 6, 2016

I brought my 2013 Lexus XR450 h in for the second time within 2 weeks. I was taking quite a few tries before the car would start. The first time I was told by another young lady service representative, that there was no problem with the battery, but I could replace it for approximately $470. Within two weeks I returned with the same issue and Raymon Tanyos was tenatious until finally the battery was tested and failed. It passed on the first testing. Raymon got me a battery from other than Chantilly and provided me with a loaner and the warrantee covered the new battery.Even though it was my second visit for the battery Raymon ensured I had the problem fixed.

Lupe325

Jan 31, 2016

The employee who assisted me was very helpful. He was quick in assisting me,answered all my questions, and made me feel assured. I definetly recommend you see REZA when visiting this location!!!

Adambell

Jan 31, 2016

The prices here are really high. I've seen better prices elsewhere. Over $250 for a routine service. Plus they charge for loaner cars. Overall, the customer service was very good. Richard was great. If I come back it's because how I was treated rather than the price.

jit123

Jan 31, 2016

The best care ever offered at any dealership, with a personal touch. James has been a strong reason for me to continue to use the dealership, for my service needs for both my SUVs.

Jsmith23

Jan 30, 2016

Being a long time Lexus owner it is always good to know that my car is in good care whenever I bring it in for service at Pohanka. My go to service advisor is Cliff Pak mainly because of his outstanding customer service skills as well as his willingness to go over every aspect of the maintenance procedure and any recommendations that might have come up. He is also very knowledgeable and an all around humble guy. I would highly recommend everyone and anyone to ask for Cliff the next time your vehicle is due for service.

NobleSpinal Mica Ls

Jan 29, 2016

Took my LS460 L for a service and got prompt attention from James. I highly recommend them for service, very efficient.

Xteenah

Jan 29, 2016

Had to bring in my Lexus to take care of some recalls. I worked with Chris chao, excellent service advisor who kept me informed and even topped off my gas! I love pohanka.

Lora D.

Jan 28, 2016

A huge thank you to Raymon Tanyos, my service consultant at Pohanka Lexus. Being a Mercedes owner for several years, I didn't realize the difference in service. I didn't need an appointment at Lexus - what a shocker! I could take my car in on a snowy Sunday - I couldn't believe it! All that combined with the wonderful service of Raymon Tanyos made is a world class experience. Thank you Raymon and the rest of the Pohanka Lexus Chantilly Service Team. You're the best!!!

MT

Jan 28, 2016

Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I took my vehicle at Pohanka Lexus for service and Lagi Batdorj helped me. She delivers a tremendous customer service, very professional and always listen to her customers. I was very satisfied with her customer service. I highly recommend Pohanka Lexus for service.

parksr280

Jan 28, 2016

I was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. after couple hours Sometimes I have to call and check status, which I don't like to do.

PaytonG

Jan 28, 2016

Freddy Earl is the main reason I continue to bring my IS250 Lexus to Pohanka Lexus. Pohanka always provides great service but I feel like Freddy always goes the extra mile to make sure I am provided with great customer service. I would recommend anyone to request Freddy Earl to check their cars for maintenance.

ABBISOU

Jan 28, 2016

I was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. after couple hours Sometimes I have to call and check status, which I don't like to do. I dealt with Ms Moore .

PaytonG

Jan 28, 2016

Freddy Earl is the main reason I continue to bring my IS250 Lexus to Pohanka Lexus. Pohanka always provides great service but I feel like Freddy always goes the extra mile to make sure I am provided with great customer service. I would recommend anyone to request Freddy Earl to check their cars for maintenance.

ANKReview

Jan 28, 2016

I have been coming to Pohanka Lexus (Chantilly) the past 9 years. Manikath James has been my service adviser from day one. James has been excellent during all my service needs. Not only for my service needs I use him, I also recommended him to my other family members and friends. My recent visit to Pohanka for my car's service again included an outstanding experience with James and the rest at the dealership. Lexus vehicles are great, but my reason for buying Lexus again and again is because of my overall positive experience at Pohanka Lexus.

Devineni21

Jan 26, 2016

Assad Malik provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning because water pump broken and the vehicle was due for regular maintenance 60k. Actual mileage on car is 70432. Just cross warranty mileage. Mr Assad investigated options available, and was able to get Lexus to cover all of the costs associated with the new parts and labor, saving me hundreds of dollarsHe kept me updated on the status/progress, and my vehicle was ready when he said it would be available for pick-up.

tlamonia

Jan 26, 2016

Pohanka Lexus Chantilly consistently delivers an excellent customer experience. I purchased my car there and always bring it there for service. Today my service consultant was Asad Malik who was friendly, energetic, and efficient. I highly recommend Pohanka Lexus Chantilly for sales and service.

Ill be Frank...

Jan 25, 2016

Arrived without an appointment with some questions / concerns about sounds in my new RX450H. I walked to the first service desk and was met by Ray Tanyos. I explained that this was my first hybrid. He immediately proceeded to arrange for a tech. to ride with me to assess my concerns.As it turned out, everything I was hearing was "routine" for a hybrid, and I was reassured.As comforting as that news was, I subsequently learned (from his business card) that Mr. Tanyos had already completed his workday and was "wrapping up" and heading home when I showed up at his desk.Though it was already an hour after his quitting time, he had stayed around to insure that my concerns were addressed and resolved to my satisfaction.As he walked me to my vehicle, I was reminded of the old bromide: "What you do speaks so loudly I can't hear what you say". Though all businesses today display some kind of poster about "customer care", Ray Tanyos is proof that customer care is not just lip service at Pohanka. Ray's willingness to see to it that my concerns were addressed (at, undoubtedly, a personal inconvenience) confirmed that I made the right decision in buying a vehicle at Pohanka!

Tessa123

Jan 24, 2016

Your Mr. Tanyos saw that I was very lame with a broken ankle and came around to make sure the line did not crowd me out. He took care of the service issues and arranged a place for me to sit while waiting for the loaner. He helped me get to the car. After all that it turned out that my wallet was left in the back of the car and I needed it for ID for a surgery the next day. He moved quickly and kindly to find it and retrieve it and have it waiting for me at the end of the day. Please know that he is a fabulous ambassador for Pohanka. I have purchased two cars from Cesar and have been very happy but Mr Tanyos is a star!Thank you,Patricia de Bearn

RFisne

Jan 18, 2016

Whenever I need to get service done on my car I work with Lagil Moore. She is excellent to work with, very professional and always puts the customer first. Very happy to continuously work with her and Lexus should recognize Lagil for her outstanding support

spietrzyk

Jan 18, 2016

Went in for 40K mile service. Service adviser (Asad) is a great guy. He is very efficient - met me at the door and was very thorough in providing me all the neccessary inforfmation, and did not waste any time. I was able to get in and out rather quickly, which I appreciate.

shirisha doki

Jan 17, 2016

very helpful and courteous. I had some issues with my tires and Mr. Asad Malik and his team were very helpful in addressing those issues as well...

servicevisitor

Jan 10, 2016

Mitch Buster provided excellent customer service on my recent visit to Pohanka Lexus! I took my vehicle in because the "check engine" light warning sensor tripped, and the vehicle was due for regular maintenance. Mitch looked into a previous sensor trip for the same issue when the vehicle was still under warranty, but because I was traveling at that time and the out of state dealership I stopped at didn't have the part in stock, they reset the sensor. The parts/labor for the repair of the issue was now going to be quite costly. Mitch investigated options available, and was able to get Lexus to cover all of the costs associated with the new parts and labor, saving me hundreds of dollars. Though the service department was extremely busy, he got me set up with a loaner vehicle promptly. He kept me updated on the status/progress, and my vehicle was ready when he said it would be available for pick-up. I just wanted to pass along my sincere thanks and gratitude for all Mitch did to help me!

Chughtai

Jan 9, 2016

Asad Malik is a great service employee. He is always kind, knowledgeable and has great interpersonal skills. He is perhaps the greatest of all time.

Kathleen

Jan 8, 2016

This is by far the place to go when looking for a new car. The service we received was exceptional. Our sales person, Tanya White worked with us to get us the car at the price we wanted.

Scott

Jan 8, 2016

Recently had some warranty repairs and Raymon Tanyos made it a convenient and easy experience. Got in and out as promised and was provided a loaner at little cost to make this a smooth process.

Kerry

Jan 6, 2016

Very knowledgable and professional! He got us settled in a rental, walked us to the rental car to get us on our way, and then called as soon as our car was ready! He went above and beyond to make sure we were happy customers! Will definitely go back!

rb3078

Jan 5, 2016

I had my ES 330 in for the 120,000 mile service last night. I always schedule my service in the evening because that's when Cliff Park is on duty. Mr. Park continues to provide stellar service on my ES and RX. This Lexus Service Center is truly blessed to have such a person in their organization. That's why I love Pohanka.

A Satisfied Customer

Jan 2, 2016

Just received my ES300h back for a 30,000 full service.Raymon Tanyos was very helpful I appreciate the early morning hours, the drive right up scheduling, the high tech checking in and the professionalism of all involved. The quick obtaining of a loaner is a great service. The car was returned to me vacuumed and cleaned. Great product,great service ,great people. Thank you.

ChantillyCitizen

Jan 1, 2016

I've been doing my best to keep up the maintenance on my ES350 but it's expensive. Luckily, Milton Johnson has impressed me and made me comfortable with the decisions I've made and the money I've spent. He explains not only what needs to be done but why it needs to be done. I'm impressed with his personality and knowledge and hope to deal with him more going forward.

Fairfox

Jan 1, 2016

Shawn Prichard made us feel welcome. Having had mixed service with other dealers our experience with Pohanka Lexus restored our loyalty with Lexus. Shawn gave us recommendations and gave us the information to make the best choice to accommodate our needs.

gacorrea

Jan 1, 2016

Reza Kermanshahchi served me three days ago when I brought my RX 450h for service and I found him to be knowledgeable and professional. I would recommend him to any Lexus owner.

Kim Rouse

Jan 1, 2016

We just wanted to give Mr Milton Johnson another thank you. He's great because of him we will be back again. Thanks again so much

RedskinsFan1

Jan 1, 2016

I normally don't write reviews but I have to say that my most recent visit To Pohanka Lexus to have my car service was a good experience. The maintenance on my vehicle didn't take as long as I expected and my service consultant Milton Johnson was very friendly and thorough when going over my services. I will definitely be bringing my car back for future services. Ask for Milton next time you need your car service at Pohanka Lexus!

MarkA32

Dec 31, 2015

Brought my 2012 is350 in for service. Worked with Chris Chao. Kept me informed during the entire process. Will be using him again and would recommend him to everyone.-Mark

Robert C.

Dec 31, 2015

I just celebrated my first anniversary with my 2015 Lexus and Pohanka of Lexus. Their service center is the best I have ever been to. Raymon Tanyos is a 5 star employee for Pohanka Lexus. Very pleasant, extremely helpful, and very prompt. I have recently purchased a second Lexus from a dealer in Pennsylvania, but it will go to Pohanka for all of it's service needs.

Tonyherbert1193

Dec 31, 2015

I came in to get my car serviced and The service provided by Reza was seamlessly excellent. I was truly satisfied with the professionalism and customer service I received and I will always brings my car here to get serviced in the future, you have earned a customer for life. Thank you for making the process painless and so customer friendly !

zhiyuanzhang

Dec 31, 2015

Mr. Reza Kermanshahchi served me yesterday and I would recommend him to my friends and families. He is caring, professional, knowledgable and polite. He gave me a few options to resolve my car's issue, and I can use his advice to chose an option fitting my family and budget. I can feel that his advice comes from his heart. This Pohanka Lexus has fruits and Starbucks coffee, plus also very considerate as they have massage (recliner) chairs, sports lounge, quiet work lounge and various cell phone chargers.

Melissa P

Dec 31, 2015

The service at Pohanka Lexus is superb! Specifically, my service consultant, Shawn Prichard made the service experience painless. I don't like dealerships because I don't trust them. I genuinely trust Shawn and his service advice. I don't feel like he is trying to "push" any services that I don't need and that is refreshing! He is professional and courteous and I will come back!

dayd075

Dec 31, 2015

I brought in my wife's SUV for Virginia safety inspection and emissions test . Ms Moore helped me and she was quick and very patient with me . I am very pleased with service . I mentioned to her my vehicle was not washed last visit. She made sure it was clean and washed well at this time . While I was waiting for my vehicle , I enjoyed massaging chair and snacks .

Happy New Year!

Dec 31, 2015

Unfortunately, I procrastinated on my registration renewal and learned from a Shell Gas Station on the final day that I did not pass my emissions test. They were unable to immediately repair the problem so I headed straight to Pohanka Lexus and was greeted by Reza. He said that he would take care of everything and did just that -- same day! Thank you.

Artsy48

Dec 30, 2015

Mr. Tanyos was very pleasant and very helpful in getting my vehicle serviced in a timely manner. He also was very informative on the work done.

Brickson55

Dec 30, 2015

I needed to get my va inspection passed for my power steering rack. Pohanka did the repair and my car is back to normal. I passed my inspection And they gave me a decent price that I compared. Richard helped me and was friendly throughout. Thks guys

Chavez124

Dec 29, 2015

Amazing customer service I dealt with Reza , very positive and great attitude made me feel very comfortable. Can't wait to come back again and have my vehicle serviced.

jthomas

Dec 29, 2015

I really appreciate the great service of pohanka Lexus but specially to James Manikath, who is always there with a smile and prompt to advise and help.That's why I tell my friends, family, coworkers, and business partners that they should go first to the Pohanka lexus not only because of the great opportunity to get a Lexus but the excellent experience of dealing with great employees like James.

Otto Guenther

Dec 29, 2015

customer service Raymon Tanyos was terrific. He truly cares about his customers. His demeanor as well as his knowledge and "can do" approach are really appreciated.

SHoffman

Dec 29, 2015

Excellent customer service and communication kept me up to date on my vehicle and was very professional. Overall amazing experience with Mr. Reza Kermanshahchi outstanding service experience.

Snow White

Dec 29, 2015

Thank you keeping me inform about my service, and been straight forward about the price.This was my first time at this location, Milton Johnson was very professional and always smiling When he speak to me. I will return on my next service and tell my family and friends to stop by and see Mr. Milton Johnson. Thank again for making me feel at ease about my service.

Jose5253

Dec 28, 2015

I have been a customer since 1999. I have found the service center to be exceptional in terms of innovation and customer interaction. I have been interacting with James for many years and find him to be a person of high integrity, very pleasant and knowledgable on the requirements. I would rate James as one of the few persons with exceptional customer focus, and you always come away with the feeling that you have spent your money well.

GT

Dec 27, 2015

I bring my car here for any service it needs and this time it was for scheduled maintenence. As usual James was excellent at his job. End Result - Yet another satisfied customer (again).

Jitendra

Dec 27, 2015

James has been my service rep for the past the 10 years, and I have never been disappointed in the quality of the service he provided. He goes to great length in explaining and making sure that the I get the appropriate maintenance done on my LX470, which used for 14+ years. Thanks to him I enjoyed that SUV for a long time, and that led me to trade that in and buy a new LX570 and he will be my service rep for the times to come and hope he takes care of my new vehicle as he did in the past

Olga

Dec 27, 2015

I had a great experience in Pohanka Lexus. Mitch Buster took great care of me. I took it to local dealership prior and they told to even figure out what the problem is I have to pay for 2 hours of labor. Mitch was able to work with the team of the mechanics and recognized the problem within few minutes, at no cost. I will say this dealership is definitely female friendly, you don't have to be afraid that just because you are the woman you will be cheated. Ask for Mitch, he will take great care of you!

Tojo

Dec 27, 2015

James has been taking care of my Lexus ES350 since it was purchased in 2008. I have dutifully taken my car for service to James at the Pohanka Lexus Chantilly ever since. He even remembers what has been done on the car before and what needs to be done! Of course he verifies everything by looking at the service record on the computer and make sure everything is done to perfection. I have always got the car back from service sooner than expected. James also has high integrity and has never recommended a service item that was not necessary. His knowledge of the vehicle is quite deep and I have always trusted his judgment. My 2008 ES 350 still runs smoothly and has never broken down while on the road or at home. I must comment James for his complete dedication to customers like me.

vijaysoni

Dec 27, 2015

James Manikath has been providing me service at Pohanka Lexus Service Station for the past 6 years. James is very courteous, prompt and professional in his dealings. He has very sound knowledge about Lexus cars as well as the contemporary cars in the market. He takes great pains to explain the reasons for any defect in the car and recommends correct remedial action. He inspires confidence and I fully trust him.James is very dedicated. He keeps me informed about the readiness of my car. At times he has also guided me to take advantage of various promotions running from time to time.Vijay Soni

rob_happy986

Dec 24, 2015

I had the pleasure of having Lagii Moore as my advisor. She greeted me and explained all of the services and recommendations for my car. She accommodated my needs, as it is difficult to wait service area having three little ones under 5. Highly recommended dealership with great employers

jennyjen

Dec 24, 2015

The service was great and everyone was very helpful. I do have to mention Ms Moore especially, as she was helpful, kind and extremely pleasant. What a great representative for your company. I would come back just because of her. Thank you Pohanka !!!

A2theJ

Dec 23, 2015

Excellent service was provided by James Manikath. Called James before the tow truck arrived. By the time we got to the dealership, James had the ticket printed up, and a loaner car ready for me to get to my meeting. James took the extra time to do so even though it was time for him to go home. That exemplifies his dedication and service to his clients.

West Family

Dec 22, 2015

Since it is the end of the year I decided to post a review of the Sales Team at your dealership. We purchased an SUV Lexus and our sales professional was Erdal Uyanik. It was the best sales experience I have had buying a vehicle. He was very professional and knowledgeable. He ensured we were content with the vehicle we were purchasing. We had a 'trade in' and I was planning on completing such at CarMax. He worked with my wife and myself to complete the trade at your dealership. This saved us much time and pleased us. I look forward to purchasing a new vehicle in the years to come (for our daughters) from Erdal. Please thank Erdal for us (from the West family in McLean, VA). Enjoy the holidays !

Dora

Dec 18, 2015

Steve Thomas is a great Service Consultant. The process was very easy and fast. I always take my SUV to Pohanka Lexus for service.

Jaidheep

Dec 11, 2015

Asad was amazing with his help in getting my car serviced on time and budget. He was very patient and helped me feel very comfortable

favorite restaurant

Dec 8, 2015

It as been a great experience in the past 3 times that I have visited Pohanka Lexus Chantilly, and the reason is "personal care" by Mr. Asad Malik he has become very efficient to my visits to the point that it makes me feel that he cares for the job and services he provides to his clients, I have a business Picante! is a Mexican restaurant here in Chantilly Virginia and the branding of my restaurant's staff is genuine personal service, and that is what Mr. Malik provides to me when I come to see him.I hope that this culture of "genuine personal care" at Pohanka Lexus Chantilly continues and expands.I have been a Pohanka customer for the past 12 years first with Acura and now with Lexus the people at Acura are first class service oriented personnel, my first experiances with Lexus personnel where a dismay about 5 years ago they made me feel like they did not care if I get serviced by the dealer or not, to the point that I wrote a complaint letter to Pohanka Lexus Chantilly.I hope that your culture of genuine service expands, Mr. Malik is a great start!.Guillermo Manoatl

Happy

Dec 8, 2015

I had a problem with the low tire warning. Mr. Malik took care of this promptly, explained how to address this in the future and charged me nothing for his time. He was extremely courteous as well.

Crazywader

Dec 6, 2015

Was the proud owner of a 2001 RX 300 for 15 years and couldn't be happier with the quality of the vehicle. Had it serviced at Pohanka for the last 7-8 years. MITCH BUSTER, service technician, explained the diagnostics and repairs that anyone could understand and be confident in making any decisions. What a great guy and will seek him out in the future when I need to go back. After picking up my car, I threw him a curve ball and suggested he put me in touch with someone in the sales department as I thought, after 15 years, it was time to drive something newer. MARK RIGGS, sales, located what I was looking for and got me into exactly what I wanted! Couldn't be happier! Thank you to both of you for going the extra mile and helping me out.

ernieguy7777

Dec 5, 2015

MR MALIK PROVIDED OUTSTANDING CONSULTATION FOR OUR GX-460 30K SERVICE. HIS KNOWLEDGE, COURTESY AND DESIRE TO SATISFY THE CUSTOMER IS BEYOND COMPARE. HE PROVIDED MYSELF AND MY WIFE A THOROUGH EXPLANATION OF CURRENT AND PAST SERVICE EXPERIENCES WHICH ALLOWED US TO BETTER UNDERSTAND A CONDITION OF WHICH WE WERE NOT PREVIOUSLY AWARE. ADDITIONALLY, HE PROVIDED US AN EXCELLENT LOANER VEHICLE WHICH PERMITTED US TO COMPLETE OUR OBLIGATIONS WITHOUT INTERRUPTION.WE ARE SO APPRECIATIVE FOR MR MALIK'S KINDNESS AND CARE FOR US AT ALL TIMES; INCLUDING HIS FOLLOWUP FOR ALL SERVICES PREVIOUSLY CONDUCTED.PLEASE EXTEND OUR APPRECIATION TO MR MALIK FOR HIS GENUINE CARE FOR US AS LONG TIME LEXUS CUSTOMERS.VERY RESPECTFULLYERNEST & CHRISTINE VITELLO

Elle

Dec 3, 2015

I had a wonderful experience with the purchase of my new Lexus largely due to the help of Mr. Albert Yawson. He was very kind, patient and had a thorough understanding of the vehicle. He provided me with wonderful information about the vehicle and he is by FAR the BEST car salesperson that I have ever worked with. I was a little nervous coming into the dealership, but he made me feel comfortable and handled my transaction perfectly. If you are looking to buy a Lexus, I highly recommend that you ask for him. It doesn't get any better than this level of service. He is very fair and he defies any stereotype that I had in the past about a car purchasing experience. Thank you Lexus and thanks Albert!

Jgrant

Dec 1, 2015

Asad Malik, my Service Consultant, was very professional and courteous. He kept me apprised of the status of my servicing and made the scheduled visit painless. Always enjoy the complimentary drinks and snacks, not to mention the wireless and sports room! Kudos to Asad and Pohanka!

Simon

Dec 1, 2015

Cliff Pak was excellcent help I had a airbag light on and he helped me resolve that problem really quick. Excellent customer service and kept me updated at all times.

Love Lexus

Nov 30, 2015

I do not live near Pohanka, but I make sure to hold off on the repairs and maintenance when possible until we can see Cliff Pak. My family and I prefer to drive so we have had the opportunity to use services from coast to coast including Newport (CA), Miami, Orlando, Dallas, and Colorado Springs. We have yet to come across anyone in any of the other dealerships that can surpass his exceptional service and care regardless of whether it is in sales or service. Cliff has always shown me and my family respect and courtesy that is lacking in today's society, especially in the service industry. We have been so pleased with our visits that we have referred him to everyone we know in that area of DC.Last year, we were looking for another LX and wanted to purchase one at your dealership so we could use Cliff. However, the inventory was limited for a preowned one with low mileage and had to look elsewhere for our purchase. We've been so happy with Lexus that several relatives and friends have one. I truly hope that Cliff Pak is commended for his excellent service and for the utmost care he gives to all his customers. No repair or concern is too small and every question and concern is addressed promptly. I've seen him interact with his peers and customers and he appears to be an exemplary employee and the epitome of the perfect service advisor in a luxury auto dealership.

Maryberger99

Nov 30, 2015

This place is your one stop shop. Prices may be a little higher than some but you can get everything done here. I like the food and lounge area. You can get a loaner is great. Richard helped me and he was quick and efficient. I don't mind paying more to get extra amenities. I will return. Thanks Richard

mcnubla

Nov 30, 2015

We will absolutely recommend Pohanka Lexus to everyone we know and speak with re cars! We buy Lexus cars not only because of the car quality but mainly because of the service we get from the service department. Business establishments need to learn from this team - from the person who greets you soon after you arrive! Today, I came for a State Inspection service and Raymon helped me. He is very professional and very helpful. He truly understands the value of time - he did everything immediately! While I know that he is the service manager - kudos also goes to the repair/inspection team for a quick turnaround. Our family loves beautiful cars - the other makers/dealers will need to work VERY HARD to get our business because in our minds, the only dealer that exist is Pohanka and this is because of the people that makes this dealership great! Thank you!

MsPeach

Nov 30, 2015

I have been to other service centers I drive to Chantilly for a reason. My last visit I worked with Shawn Prichard and he explained everything in a way I could understand it.

Old Chap

Nov 30, 2015

I wanted to say thank you to Shane Tabit who has taken care of us for years both in sales and service at Pihanja Lexus.

rx350

Nov 30, 2015

It has been twice with Asad Malik for the regular service after I got my RX350 and both the times, Asad was very professional and very helpful in taking care of the service. I strongly recommend him.

Sheri

Nov 30, 2015

I am very please with my service. Fred Earl was an excellent help to me and my family. He had the best patience and explained everything to me. He took his time and was very respectful and listened to all my questions and concerns.

Venkat

Nov 30, 2015

Recently I repaired my Lexus 300H at Pohanka. Ms. Lagii Moore handled the entire repair processing. The repair needed to be done in the middle of our long road trip. Laggii did a superb job. She exhibited tremendous maturity and understanding about our urgency and answered all the questions that my wife and I had. She arranged for a substitute vehicle and processed the paper work very efficiently. The service was done in a timely fashion. Lagii is a great asset to the dealership. What a difference it makes to a customer to have such a pleasant and assured experience during a breakdown!

JY

Nov 30, 2015

This is a review for Pohanka Lexus service and my service person, Shane. Shane always does a great job and I trust him completely. He lives very close to me and picks my car up when it needs to be serviced. It is really convenient. Thank you Shane for the wonderful service.

LexusFamily

Nov 30, 2015

I have owned Lexus vehicles for many years and since that time Fred Earl is my favorite. I trust Fred Earl with my car and my car has never let me down just like Fred Earl. Thank You Mr. Freddy Earl

Kathy M.

Nov 29, 2015

I found Mr. Dale Shephard to be very helpful and knowledgeable. I was having a very difficult day and dreading bringing my car in for service. Mr. Dale Shephard handled the process in a timely manner and I was happy and outdoor without delay. I highly recommend Dale Shephard!

mrsdavis

Nov 29, 2015

I just want to share and let you know that Dale really put my mind at ease during my recent visit to the service department. During this stressful holiday season, I was not anticipating having to bring my car in for service. Needless to say, I was not a happy camper. But, Dale kept me informed and I was in and out in no time. His cheerful disposition made me feel so much better. Keep up the good work!

Osamahb91

Nov 28, 2015

Go here!!! Make sure you're service advisor is Asad Malik. Very polite and professional. He knows his stuff and does everything in his power to make you feel right at home.

Hameedh

Nov 28, 2015

Asad Malik has been providing exceptional service experience and this time was no different. Asad has surpassed my expectations for authenticity and his knowledge about the cars. He always takes time to answer my questions and takes care of my car. I feel my car is getting the best service under his supervision. Thanks Asad!

Elmer

Nov 27, 2015

I took my Lexus LS 460 in for a service and Raymon Tanyos immediately greeted me. We were returning to the area and he updated our information. He carefully reviewed all the previous maintenance and services and then had a better idea of what was needed for this visit. He kept me updated during the process. After finding additional requirements in addition to the required service, Raymon escorted me to the work bay so I could better comprehend and get a first hand look of what needed to be done. Now that's service and definitely exceeded my expectations. Raymon will be my go to advisor for my next scheduled maintenance.

MPolster

Nov 26, 2015

Sure the service and repairs are great - but, for me - it's the people that make the biggest difference. Specifically Asad and Abdul in service. They are genuinely nice people, that know their business and sincerely care about their customers' interest - and it shows. Thanks guys - your commitment to the customer experience is clearly seen and very much appreciated!

TheFishstick

Nov 26, 2015

Abdul and Asad are professional, knowledgeable and extremely personable. Asad never tries to oversell - just recommends the correct solution for the vehicle. I have yet to have any issues with the service that Pohanka provides - but the customer care that these guys deliver, cannot be faked. These guys are great and they keep me coming back to Pohanka.

Richie

Nov 24, 2015

My wifes 2005 ES 300 has had front suspension issues and multiple service centers have been replacing in lieu of diagnosing and repairing the issue. The service consultant James Manikath connected me with Tej Gill, a Master Diagnostic Specialist whose knowledge of this car is amazing. Just one quick ride and he accurately diagnosed the problem. The repair is perfect and finally the car rides like new.I highly recommend the Pohanka Lexus Service Center for anyone that wants the job done right first time. Thanks Tej and James.

verawang02

Nov 24, 2015

They are wonderful! They have the best hours and always willing to accommodate me. Milton Johnson always keeps me in the know on my services even on his day off. The night service manager is always very friendly and helpful. Please tell Milton where the heated seats are. Overall as the difficult customer that I am, I give them five stars for now!

JLM

Nov 22, 2015

I appreciate Emil's help in the service department--attentive to detail, professional, and looks out for his customers. Thank you! It's nice having my car serviced somewhere I can trust.

cofffan859

Nov 19, 2015

Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice. I have not tried new massage chairs yet, it looks very comfortable . Service people is always warm and friendly especially Ms Moore. Express check out is easy and quick.

Golfer

Nov 19, 2015

My car needed new rear brakes and rim. Raymon Tanyos with the Lexus Customer Service took the time to explain to me what type of work was needed on my car. He was very helpful and patient with me. Raymod possess an excellent customer service skills.

happy_gentww02

Nov 19, 2015

Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice... Service people is always warm and friendly especially Ms Moore. Express check out is easy and quick service .

Hasan

Nov 19, 2015

Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik. Would recommend him to pick as your service advisor

jthomas

Nov 19, 2015

I would like to praise James Manikaths excellent customer service skills. He totally understands the customers feelings and offers great service and maintenance advice and gives you a sense that he can be reached for any of your car issues. My RX 350 is in good condition because of Pohanka Lexus team. If you are planning to get your vehicle serviced at Pohanka Lexus, Chantilly ...just ask for James for sure you and your car will be happy. Thank you James for your great service.

Satisfied Customer

Nov 19, 2015

Raymon Tanyos is excellent! He is is extremely professional, personable and really shows interest in his customer's needs and concerns. I will only take my car to the dealership when I know he is there. My first experience with Pohanka service with another service associate was NOT positive. The associate was rude, arrogant and spoke to me in a condescending manner. After my experience with him, I vowed not to patronize this dealership again. However, decided to give it one more try, which is when I had the pleasure of meeting and working with Raymond. Raymond is WORLD CLASS, total opposite from his arrogant and rude colleague who's name I will refrain from mentioning.Raymon Tanyos is the ONLY customer service associate I will go to at Pohanka. He has restored my faith in great customer service delivery and satisfaction, especially after a horrific first experience. I would HIGHLY RECOMMEND him; he's one of a kind!

Upadhyaya, Binod

Nov 18, 2015

I would like to thank Mr. James Manikath, Service Advisor, for providing very prompt service and great customers service. Beside regular service of my car, I didn't notice my emission and Virginia state inspection already expired but Mr. James reminded me.

Denniszhao55

Nov 18, 2015

Took my car in for a recall, worked with Asad Malik, he was very professional and easy to work with. Highly recommended. Great waiting room for customers.

M Hasan

Nov 17, 2015

Took my vehicle for servicing and was very satisfied with the promptness and quality of the service provided by the consultant, Asad Malik.

A2theJ

Nov 17, 2015

Multiple vehicles for service and James Manikath continues to provide excellent service.His recommendations are always on point. He looks out for the safety of the customer.

JC Charn

Nov 15, 2015

Asad Malik was my service advisor and he was great! My brakes were squeaky and he was able to explain their findings and was very mindful of the additional out of pocket expense. He even worked with me to get the best deal on the repairs needed! He also stayed late beyond his shift to ensure my vehicles were well taken care of! Talk about the dedication and customer service!! In the past, my visits to Pohanka were very disappointing but Asad Malik has earned my trust!

lexusSC430

Nov 15, 2015

I bought a used SC430. James had the car completely checked and provided me with confidence in its integrity. This is our 2nd Lexus and James has been our advisor for past 10 years. He is always going the extra mile.

Jay

Nov 14, 2015

Service Consultant Raymon welcomed us to Pohanka Lexus eighteen months ago as we sought service for a 2010 Lexus. He listened to our requests and followed through in updating a recently purchased vehicle. We continue to deal with him for service needs. Raymon answers questions and notifies us during each recommended service.

WB

Nov 2, 2015

Always have a great experience with Pohanka Lexus. Asad Malik is the consultant I usually have, and he is very attentive to detail and always reviews my service order during checkin and asks for permission to investigate potential problems and to implement fixes.

Briangivens

Oct 31, 2015

A friend recommended for me to come here. I came and did one of my major services. Richard was very know legends and nice. It was a good time. I can't say anything bad. I'm happy with my visit

Amanda_graham23

Oct 30, 2015

The Person that helped me out was Milton Johnson . He was very professional and helped and explained everything I needed to know what I was getting done to my car, to my fellow friends and family I would Recommend him to them. Excellent Work!!!!

fsport15

Oct 30, 2015

These folks take care of their customers. I work at a franchise dealer (not lexus) and could EASILY have my vehicle serviced there for less (employee discounts), but I choose to go to Pohanka. They are professional, fast and their hours are fantastic. Highly Recommended!

Jessicaholt

Oct 30, 2015

I normally go to jiffy lube because it's cheap. I went here on my day off and even though the prices are higher, I am satisfied. Richard did s great job with my first impression. The place is nice and clean. Because of the great service by Richard I shall return!

dcockerham

Oct 29, 2015

I had a couple of recall repairs done to my wife's Lexus SUV and could not have asked for better service. I was provided a nice loaner vehicle for the day while the repairs were being completed. Raymon was very accommodating and he did a great job of explaining of the work that was be to done.I highly recommend Raymon and the folks from Pohanka Lexus Service Department. Based on this experience I will definitely buy my next Lexus from this dealership.

henry2219

Oct 29, 2015

To: Whom it may concern,I have depended on Mr. Paul Hoffman to address any issues concerning the upkeep of my 2002 Lexus LS 430. During this time frame, Mr. Hoffman has kept my automobile in optimum condition. As such, he is a professional in every sense of the word and a definite asset to the Pohanka Lexus Dealership. He is to be commended for the outstanding customer service he has provided. Thank you for being able to retain personnel such as the caliber of Mr. Hoffman.Henry A. CalhounChantilly, Virginia

bbiy678

Oct 28, 2015

I, specially, highly recommend Daniel from Pohanka Lexus Chantilly Service Department to anyone who is looking for honest, helpful, and 5 stars customer service. I used to have nightmares just thinking about going to a car dealer to get my car serviced but since I met Daniel, I have been getting positive experience. Daniel is really good about explaining exactly what the issue is with the car and recommending solutions. He also keeps customers' budget in mind so that customers aren't over charged unnecessarily. Overall, I am grateful to find Pohanka Lexus Chantilly and even more thankful that the company hires great employees like Daniel.

Hannah G

Oct 28, 2015

I have nothing but great things to say about using Pohanka Lexus for my car's maintenance and repairs. I recently took my side view mirror off while pulling out of my garage rushing to get to take my son to soccer. I got up the next morning and made sure I got to the dealership when they opened. Much to my surprise I was greeted with a smile and friendly hello at 5:30 am by a service advisor,Shane Tabit. He put me in a loaner car and I was on my way with time for time to stop for breakfast before heading on to work. Thanks so much!

thesusanhaus

Oct 28, 2015

Everyone here is a pleasure to work with....my car is always done faster than they say....the waiting room is very relaxing and I can get work done and have a snack while I wait...

Joan

Oct 27, 2015

I love Pohanka Lexus service because I get to work with Shane Tabit. He is the best service person that I've ever worked with. He is someone I know I can trust and he is very knowledgeable. Keep up the good work! Joan

clinton

Oct 26, 2015

Suseel Kanagaratnam granted me the happiest day I've ever had!!! so I test drive the all-new Lexus RC F. I fall in love with this car and I want to buy it, unfortunately I get denied from two separate Banks to get a loan and drive off in this car.Suseel irons things out by going through the Lexus dealership which grants me the loan!! not only that, the day that I sell my Lexus he arranged for me to be picked up and driven to Pohanka Lexus of Chantilly, where my brand new RC F was waiting to be driven home! He is such a kind-hearted respectful person that totally went out on a limb for me! I recommend Pohanka Lexus of Chantilly to my family friends and coworkers at Washington gas! they will be my dealership for life!!

Kim Rouse

Oct 26, 2015

The service was excellent. Milton Johnson helped me with all my questions and concerns. He did an exceptional job. I would rate him as 10/10.

lexusguy

Oct 25, 2015

I have been going to this dealer for the past 10 years with 06 RX330 and I only work with just 1 person. James M. He has been taking care of my car like his own child. Owning many different brands and dealers, I have never been treated with such honesty and care. At least I can assure anyone that he will always offer services needed not more or not less. I am currently contemplating for a new car and I am only considering to buy another Lexus only because of this guy. Trust me, I have had hell with dealer services (i.e., rip off, dishonesty, etc..) Finding a person you can trust at a dealer service is like being able to go to a dentist you can trust - if you know what I mean... Heck if James goes to work for Chevy, I may even consider buying one - no joke.So, if you really want to true Lexus service, ask for James... Other advisors? welll... at least the ones I dealt with I would not go back to...

MasterBuilder9

Oct 24, 2015

Went to the dealership at night to get the RX350 serviced. Cliff Pak was my service manager and he got me in and out quick. Would recommend again.

sunniex3

Oct 24, 2015

I am pretty satisfied with the Service I receive every time I stop by Lexus. My service consultant Cliff Pak has always been helpful, and very friendly yet professional. Thank you for your assistance always. The wait time average would be an hour at the most and half an hour at the least for my services, if it ever exceeds an hour, I am given the option to take a rental car until my services is completed.

gx460

Oct 24, 2015

I would like to thank Mr Mitch Buster for outstanding support.....a true professional! Specifically, Mitch went above and beyond in helping me with service related issues associated with a recent 2012 GX460 purchase I made from Lexus of Kendall (Miami, FL). Mitch facilitated required service with Kendall counterparts and ensured all concerns were addressed. Mitch kept me apprised all along the way and worked out all the rough edges behind the scenes. Mr Buster is a great asset to your Team!

hugenymetsfan

Oct 24, 2015

Asad and the entire service team really make you feel valued as a customer and a Lexus owner. It truly is a "membership has its privileges" experience, and I drive out of my way to continue to get my car serviced here. A great lounge, snacks, fast internet, a TV room, and of course, fantastic customer service. Communicative, courteous, and caring. Keep up the great work!

GX4602010

Oct 23, 2015

We have been using Pohanka Lexus for many years. Our service advise Asad Malik is always very helpful and provides us with great service and honest advice. He goes out of his way to accommodate us on busy weekends. Highly recommended.

Keighery Bob

Oct 23, 2015

Your service consultant, Raymon Tanyos, is the most professional and pleasant service consultants I have ever had the pleasure to work with. My wife and I bought our Lexus at your dealership and professionals like Mr. Tanyos are a big reason why we continue to have our service done at Pohanka.

Terri

Oct 23, 2015

I was extremely pleased with my Service Consultant, Raymon Tanyos. He was professional, polite and accommodating. Car check in was fast, service excellent, car pickup extremely easy!!!!

A2theJ

Oct 22, 2015

James is the only reason we keep coming back. He provides us with excellent service and recommendations and is always available to answer any questions we might have.

Debo

Oct 21, 2015

I have been a customer of Pohanka Lexus for 10 + years and have been working with Asad Malik. I really can't believe the professionalism that Asad provides. He always goes beyond my expectations and always communicates very well. Asad is the MAN !! Pohanka Lexus for purchases and services are over the TOP !! Thank you Pohanka Lexus in Chantilly.

alatham

Oct 20, 2015

I'm a new Lexus owner, and I am hooked! The service experience here is bar none. Mr. Tanyos was so polite and professional today. My 10,000 mile service only took 40 minutes! Incredible.

Art Hicks

Oct 20, 2015

Asad Malik has been a vital asset in helping me to maintain my aging Lexus vehicles. My ES-300 is 16 years old and my RX-300 is 13 years old--as a result, both cars are running great. To his credit, Asad has taken the time to know my cars well so he can make specific recommendations for their care while minimizing my costs. And, most importantly, he explains the service that he recommends in the clearest of terms including up close car inspections when required. I gladly wait in line to see him. Hope this review doesn't make the line longer...

Wlodek

Oct 16, 2015

Mr. Malik has always been very professional and helpful. Each time I visit this place for a service it's a real pleasure of mine to deal with him.

Purplepppl

Oct 15, 2015

I left with total confidence in Pohanka Lexus very satisfied. Thanks for caring for me and my Rx 350 leaving with a safe and friendly experience. Keep up with great work service girl Lagii . Thank you

Agreen895VA

Oct 15, 2015

Everyone at Pohanka was very helpful and they made sure everything I needed was taken care of. The staff couldn't be any nicer and the all around experience was nice and easy, no stress involved. Especially Lagii Moore was awesome. She explained everything to me, was friendly, courteous and informative. I would highly recommend this Lexus dealership due to the superb service

Zaman

Oct 13, 2015

Asad Malik is very knowledgeable and helpful service consultant. His excellent customer service keeps me coming back to Pohanka

Zaman

Oct 13, 2015

I am writing about my recent experience at Pohanka Lexus at Chantilly. Asad Malik was my service consultant. He was as pleasant as always. He was very professional, polite, knowledgeable and friendly too. As usual he checks my service record, makes recommendation and gives up front price. I wish him the best!! I also like the service center hour which is very convenience for me.

Vanessa

Oct 10, 2015

I brought my car to Pohanka Lexus for regular maintenance and worked with Shane Tabit. Great guy and great service. I highly recommend Shane.

AppreciatingGreatCarService

Oct 4, 2015

Mitch Buster walked me through the work that needed to be done on my car. He explained the complicated service in easy-to-understand terms. He was thoughtful about how he shared the information and the cost of the services. No one likes the price tag attached to extensive service. However, the gracious approach Mitch used made a difficult conversation much easier to hear. Thank you, Mitch, for going the extra mile to ensure I received exceptional customer service. I truly appreciate your efforts.

Don_wayne81

Sep 30, 2015

Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about the progress throughout the day. Thank you very much.

Yogi M.

Sep 30, 2015

I have been coming to this dealership for more than 5 years now and have yet to have a bad experience. I have always relied on the service advisor named Mr. Fred Earl. He is very reliable and honest. He never makes up excuses or recommends anything that is not needed for the vehicle. He provides the best answers and if I need any advice, he is always more than happy to assist me and my family. As to date, I have no excuses on any of my lexus and if my lexus goes into the shop for a problem, it always comes out perfect. Mr. Fred always makes sure that the vehicle is safe to leave the dealership service center.

dcrising

Sep 30, 2015

Brought my car in for maintenance and a couple other issues were discovered. Service guy called immediately to tell me about the issues and what options I had to deal with those issues. Good friendly timely service, reason why I keep coming back.

Don A.

Sep 30, 2015

Service advisor, Fred Earl was very helpful and answered all my questions about my service needs. He was quick, efficient, and kept me informed about the progress throughout the day. Thank you very much.

Helena

Sep 30, 2015

Brought my car in for routine maintenance and dealt with the nicest fellow, Shane, in The Service Department. I enjoyed the waiting area's amenities and while my car was being serviced. When my car was done Shane came out and went over everything the mechanic had done. Wonderful experience!

Jrodgers

Sep 30, 2015

I come here a lot. It's always pleasant and people are friendly. I want to thank Richard for helping me last time. Everyone is terrific here.

lexusguy123

Sep 30, 2015

My service person, Cliff, was very friendly and professional. He got me in and out quickly. I would highly recommend this dealer's service department as my experiences here have always been positive.

RedskinsFan1

Sep 29, 2015

I recently came in to have my Lexus service. Normally, when I drop my car off for the usual maintenance I have to wait forever, but at this dealership I was given a loaner car to use for the day. The Customer Service Advisor, Milton was very friendly and knowledgable about my vehicle. He went over everything with me in great detail and even checked in after the service to make sure I was satisfied. More dealerships should have great customer service. It will definitely be returning to Pohanka Lexus for my next service.

Mckinny

Sep 29, 2015

I am very impressed by Fred Earl's service. He does a great job and doesn't try to rip you off by offering things you don't need.

Florida guy

Sep 29, 2015

I was visiting family in Fairfax when the navigation system display went blank on my RX350. I went to the service building without an appointment and I was greeted warmly by Raymon Tanyos. He was very helpful and got my vehicle into the shop quickly for diagnosis of the problem. Fortunately it was a quick fix and I was on my way. I would rate my experience with Pohanka Chantilly as very positive primarily due to Raymon.

Chessman

Sep 28, 2015

I am very impressed by Fred Earl's service. He does a great job and doesn't try to rip you off by offering things you don't need.

Dissatisfiedcustomer!

Sep 28, 2015

Purchased a used vehicle a year ago with a their Platinum extended warranty. When I needed help, no one can verify my warranty because it was outside the business hours. No one at the dealer nor in the service department can advised me what to do with my vehicle. Got the run around on the phone and in the dealer and service department and was told that since it was Saturday, which was their busiest day no one would be able to help me. I expected better customer service and friendlier staff! They seem to only help when you are purchasing but tough luck if you needed help later on!

Kenny

Sep 28, 2015

Very helpful, knowledgeable and efficient. I can't sing the praises of this place enough. Fred Earl always goes above and beyond. I would never go anywhere else for my Lexus repairs.

Tones44

Sep 27, 2015

I came in for service for my car and Richard greeted me instantly and was able to help me with all my requests and questions with no hassles and in record time. GREAT JOB!

skhan2000

Sep 26, 2015

I took my gx470 , Asad Malik was very help full, , he made sure every thing was done right, i would recommend every one to go to him.He knows his job well, and well trained .

Frunk69

Sep 26, 2015

I have been taking my car to Pohanka Lexus of Chantilly since I purchased it there 10 years ago. Each visit for routine service has been an e xcel lent experience. My dealings with Paul Hoffman reflect that excellence. I highly recommend he and the entire service department at Pohanka.

Alessandra

Sep 22, 2015

Raymond at Pohanka Lexus Chantilly Service Center has helped me every time I have brought my Lexus in for service and he is always extremely polite, professional and helpful - he goes out of his way to make sure that the service is done with excellence and on time and gets me in a loaner within 5 minutes of my being there! On the few occasions when Raymond has not been there, his colleagues have been equally as helpful. I will always use Pohanka Lexus of Chantilly for my future service needs.

Gary

Sep 20, 2015

I always bring my car to Pohanka Lexus for service and Asad Malik is one of the reasons for this. He goes above and beyond to not only ensure that my vehicle is properly serviced but he went to bat for me with his management when there was an issue with my wiper blades. In order to take care of the issue, Pohanka Lexus replaced my wiper blades (not just the inserts) at no cost and this was all due to Asad Malik.

FLEXFRIDAY

Sep 18, 2015

Pohanka Lexus dealership keeps an accurate maintenance record and notify us of any scheduled maintenance needed on our vehicles. Follows up with email survey on how the service was done and made sure complete satisfaction was met. My service girl Lagii was great .

kim761_h

Sep 18, 2015

They got my car in and out as scheduled. Washed my car too! They did a great job rotating my tires. The service staff and Ms Moore were professional and friendly.

namsha

Sep 18, 2015

I just wanted to express my appreciation for the service I received from one of your service advisors; Asad Malik. Mr. Malik was very professional, courteous, and friendly and he made my experience go extra smooth and very pleasant. He seemed extremely knowledgeable about the issues with my car I presented with and helped me in the best possible way. I would not hesitate to recommend your dealership to my family and friends. Thank you again!Mohammad Ansari

Rappahannock carguy

Sep 16, 2015

Great service here for my GX 460. Even had it detailed and they did a great job. Mr. Asad Malik also made the experience truly enjoyable. He even gave me an SUV loaner because I needed it where I live in the Blue Ridge mountains in rural Rappahannock County. Everyone there had a great customer service attitude. Really terrific service and customer care, especially by Mr. Malik. Thanks to everyone!

MMC

Sep 14, 2015

I appreciate my service from Cliff Pak. He assisted in explaining and providing what is best for my vehicle. Service was efficient and completed at estimated time. Car always runs smoothly at each services. It was a pleasure to deal with him.

jthomas

Sep 14, 2015

I highly recommend these guys. James Manikkath was the service manager and was very helpful and professional. I was having a start problem for my RX 350. It was done on time and at the price specified. These are great mechanics and will get more of my business.

opieterp

Sep 13, 2015

Paul Hoffman helped me tremendously in negotiating an equitable cost to repair a tire pressure issue in my Lexus. Paul realized that the issue was not entirely the customer's fault and helped me get the car repaired for a fair price. Thanks to Paul.

runnybrains

Sep 10, 2015

Lagii was able to provide us with a brand new 2015 Lexus suv . She made the process very fast and simple. We were very thrilled with the price Ms Lagi Moore was able to provide to us.. Overall we definitely will come back to Pohanka Lexus in the future for any of our car needs as she provided us with an exceptional experience.

tyler_smyth127

Sep 10, 2015

My wife and I bought a 2015 Lexus from Pohanka. We took to service first time .Everything went smoothly. No complaints. Would recommend. Ms Moore was a fairly straight-forward, hassle-free experience

creedondan

Sep 9, 2015

I had the pleasure of working with Asad Malik in Pohanka Chantilly Service Department. The quality of service was outstanding. Asad did a great job from start to finish. I left the dealership feeling like a very valued customer.

PCWLexus

Sep 5, 2015

Today I had the pleasure of interacting with Mariana Meade, one of the new salespersons at Pohanka Lexus. She represents what Lexus is all about; she is knowledgeable, tech savy and customer service focused. She will spend whatever time is necessary to make sure her customer ends up in the rght Lexus for the right price.

Rrr

Sep 5, 2015

Paul was one of the best customer service reps if seen in a while!! Great service and timing, I look forward to working with this dealership in the future!

Roger

Sep 2, 2015

Pohanka Lexus is a wonderful dealer and I always buy my cars from there. Mr. Asad Malik in service makes sure every service is done perfectly.

JoJensen

Sep 2, 2015

I took my husband's car in today for a 30K maintenance service. I walked towards the left side of the room but I was pleasantly surprised to see the gentleman all the way to the right side waving with a smile. I approached him and told him what service I needed. He was very polite and informative.I was told how long it would take them to finish and again, I was very happy it only took them about half the time.After the work was done, Mr. Malik explained what was performed and shook my hand. I will definitely see him for our next service. Incidentally, the next service would probably be for my car since I also drive a Lexus.Thank you and job well done.** Jocelyn Jensen **

Kim Rouse

Aug 31, 2015

Milton was great he has great customer service skills and professionalism thanks to Milton I will be back to get my car serviced again

Bossman45

Aug 31, 2015

I live in Maryland but travel to Pohanka of Lexus every time I need service for my LS 460. The people are nice and the service is great. Better than Lexus dealership in Arlington Va.

Chessman

Aug 31, 2015

My RX350 needed service so I called Freddy Earl because he has always been great with me when I visit the dealership. As always I was greeted with a smile and excellent service. The work on my Lexus was done on time and they even gave it a wash. Thank you Freddy Earl and Mechanics of Pohnaka Lexus.

Davcha

Aug 31, 2015

Every time I bring my car in for service I am always impressed with the professionalism. My service representative keeps me informed and provides excellent service.Thanks

INTDSN

Aug 31, 2015

I had an ongoing issue with my a/c which they were finally able to fix. I had gone back to the service center two times within a month to resolve the issue. Fred my service consultant was very receptive to the fact that I was not satisfied with the work previously done. During my last visit Fred was able to rent me a loaner, kept me informed of the work progress, and came through with his promises. I commend him on that and will continue to go to Pohanka Lexus for my services.

Jo

Aug 31, 2015

I always go to shane at Pohanka Lexus for service. He always does what he says he's going to do. It's hard to find people like that.Thanks Pohanka,Jo

MikeT

Aug 31, 2015

It was Pleasant and every staff member was really helpful and waiting area was nice with the coffee and donuts reading material and television to watch while waiting so i will not get bored,appreciated suggestions on the car to make it better and explanation by the service advisor

souk99

Aug 31, 2015

Took my wife's GS350 in for service and we had a very helpfull and knowledgeable servicewriter named Mr.Cliff Pak . I recommended all my friends to take their Lexus for service to PohanakatChantilly and ask for Mr. Cliff Pak.

ThomasM

Aug 31, 2015

I have come to rely on ms Moore every time I come in for service. She always has good advice and a loaner ready to go. I never feel pressured to do anything other than what is really needed. Great service every single time

zantech1

Aug 31, 2015

My SUV- Lexus RX 350 was serviced last night by Pohanka Lexus of Chantilly. I was greeted by Mr. Richard Duong with a great enthusiasm. I am very pleased with the service provided by Richard.He is a great asset to Pohanka Lexus.

seddybee

Aug 30, 2015

I took my Lexus RX 350 early Saturday morning to do some maintenance. I met Mr. Hoffman. he provided me with great customer service. he was very kind and the service was timely. he explain everything I needed and I loved the express check out service. I recommend Pohanka Lexus Chantilly to everyone. the service is great, fast and effective. Mr. Hoffman went above and beyond with his service. Great JOB!!!

Kathy Jones

Aug 30, 2015

Milton Johnson was truly a blessing, he was very professional. I was dealing with personal issues and make sure I was comfortable and at ease with my service job. Communicate every step until I understood what I needed done. Will come back to Pohanka Lexus in the future.

kathybell

Aug 30, 2015

Milton Johnson provide great service on my Lexus , he explained every details on what I need for service. He was trustworthy and honest through and communicate very steps, I loving the communication he provided. Awesome Service will send friend to Milton Johnson at Pohanka Lexus in Chantilly.

Kim Rouse

Aug 30, 2015

My car was serviced a few weeks ago and I was greeted by Milton he was beyond helpful and he answered all of my questions. Being a woman I don't know much about the service part of cars but all my question was answered and I had a lot of questions. Thanks Milton for being so patient and helpful. You are great

CassieAppling

Aug 29, 2015

Milton Johnson showed exceptional professionalism and great customer service. I came in to get my car serviced and I must say I will be back. Thank you and tell Milton I said thanks as well and I will be back

TomCat

Aug 29, 2015

Took my husband's RX 350 ( our 4th one from Pohanka) and the service as always was great!Paul took care of me the moment I arrived and the wait was minimal. Thanks so much :-)Thompsons

LAURA9

Aug 28, 2015

This was my first visit to Pohanka lexus for service and I was extremely satisfied with the work performed. I spoke with Lagii Moore and had the 15,000 mile service performed on my 2015lexus She was very helpful in explaining all the work that would be done and had my car ready for me when she promised. When I picked it up was as clean as I dropped it off, and the next service reminder sticker was on the window. Thanks again to lagii and to those who worked on my carGREAT

great

Aug 28, 2015

I visited Pohanka Lexus, and Mr. Milton went above and beyond , he provided great customer service.Milton walk me step by step about my service. I was at ease and comfortable with my service.

Laura9

Aug 28, 2015

This was my first visit to Pohanka lexus for service and I was extremely satisfied with the work performed. I spoke with Lagii Moore and had the 15,000 mile service performed on my 2015lexus She was very helpful in explaining all the work that would be done and had my car ready for me when she promised. When I picked it up was as clean as I dropped it off, and the next service reminder sticker was on the window. Thanks again to lagii and to those who worked on my car

Amanda Graham

Aug 27, 2015

I had my car maintenance and a really good service. I was treated professionally , Mr. Milton Johnson was the name of the guy who helped me.

Sarmila

Aug 27, 2015

I visited Pohanka, Lexus and Mr. James went above and beyond with excellent customer service. He provided un believable service. My cars was fixed within the 30 minutes. I will definitely returning to Lexus Chantilly for all my future service.

wodiggs

Aug 26, 2015

My wife and I both drive Lexus vehicles. John Ballin is the only service representative I deal with when I come to the dealership for service. He truly cares about his customers and knows how to provide the first class customer service we have come to expect from Lexus. This is the only dealership I will take our vehicles to for service!

bunny rabbit

Aug 26, 2015

I brought my ES330 for regularly scheduled maintenance and was greeted by a friendly, professional and extremely accommodating customer service advisor named Milton Johnson. He offered a loaner car, as I had several errands to run and kept me abreast of my service along the way. The icing on the cake was offering to install my wiper blade inserts which I had purchased at the shop. This act of kindness saved me both time and money. I have been a customer of Pohanka for almost 10 years and am rarely disappointed. This time I can say I was extremely satisfied. Thanks Milton!

davidp

Aug 25, 2015

John Ballin has been providing great customer service to me for the last three years. I make it a point to make sure he is there before I take my vehicle in for service. Pohanka always provides great service but I feel like John always goes the extra mile. He makes it a personal and comfortable and ALWAYS honest. Thank you

AAS

Aug 25, 2015

Mark Riggs is an exceptional Service Consultant. Very knowledgeable about my Lexus. He kept me in the loop with the entire service visit. Will come back to see him.

Jjey1

Aug 25, 2015

Pohanka Lexus Chantilly is the only place I take my Lexus GX470 for service since 2005. James Manikkath is excellent representative. He clarifies all my doubts and his advises are very valuable. He gives accurate quote and good service. Thanks to James and Pohanka.

poppy646

Aug 25, 2015

My wife and I just moved to the are from Tennessee. We came in on a Sunday (!!) to get our car inspected and for a recall. Our RX has high mileage and we were expecting the worst. Our service advisor, John Ballin, provided us with all the information we needed, being new to the State and new to the dealership. He was patient and down to earth, and made us feel welcome. He really helped with our transition and are very thankful for that.

thebd

Aug 25, 2015

I have been bringing my car in for service for two years now and have had consistent fast, quality, and honest service from James. He is very proactive in reaching out prior to recommended service appointments and always checks back with me after my visits. After dealing with some of the other service departments in the area, he definitely makes Pohanka a cut above the rest.

kay and david

Aug 24, 2015

Received efficient and courteous service and would recommend him to others. I especially enjoy the service center's long hours of operation and the choices of food and drink.

Syed Hasan

Aug 22, 2015

I took my 2010 ES350 for 55K service to Pohanka last week. Every time I visit them for service, I get reminded how they are above the rest of the dealers in the area from a service perspective. I deal with Asad Malik and he is always very courteous, answers all my questions. The best part is he listens to you and not just hears you. I am generally in and out in about 10 minutes with a loaner which is unheard of in this area. Plus with their express checkout, my car is ready outside with paperwork when I come to pick it back up. Asad keeps me informed along the way. He is one of the key reasons I continue to go to Pohanka for my service needs. Thanks.

LexusOwner85

Aug 21, 2015

I went to the Pohanka Lexus Service Department for the first time for an oil change and was greeted by Paul Hoffman, who was extremely friendly and professional. Paul got me all squared away, and while I waited, he noticed that my VA inspection was past due (whoops). In about an hour, I had my oil change, tire rotation, and inspection completed. Paul was great and the waiting area was clean, comfortable, and accommodating. Overall an excellent experience. I will be back. Thank you Paul!

MJB

Aug 21, 2015

This was our first experience with a Lexus Dealer Service Department. We needed to update the GPS navigation map for our ES350. Raymond Tanyos, the assigned service agent, was exceptionally helpful. He clearly explained the options and costs and set up the service. When advised that we would wait, he explained all the considerable amenities available at the site for those choosing to wait. He kept us apprised of the progress in the service, and closed our service experience in the same helpful manner with which he initiated that experience. We'll be back.

rrg

Aug 20, 2015

Paul Hoffman was most personable, professional in addressing my service visit. As usual, Pohanka Lexus service was a smooth process and handled quickly. Waiting area is very quiet and comfortable.I wouldn't shop anywhere but Pohanka!!!

toranjan

Aug 19, 2015

Mr Mitch Buster at Pohanka Lexus Chantilly dealership was a person I met when I went to give my car for service. My experience to have met this gentleman is far beyond the good words. His ability to deal with the customer greatly exceeds anybody's expectations. The knowledge that he has about the cars is exceptional. He instantly took care of my problems. People, like him, are great assist to any organization. I would now, always go to this dealership for my 2 lexus that I have. Mr Mitch Buster surely turned me into a loyal customer for Pohanka Lexus of Chantilly. Next time ask for him to share similar experience as mine - cheers??

adb53

Aug 18, 2015

Service experience with Asad is always friendly and cordial. He takes the time to explain what will be serviced, the estimated time of the service, and the estimated cost. Asad was the service tech for my recent visit to service my LS 460. Asad promptly took my service order and immediately checked my vehicle in to be serviced. My LS was completed in half the time estimated which saved me some valuable time. Once again, a great service experience at Pohanka.

Bray_45

Aug 15, 2015

They have excellent customer service. Everyone there was very corteous and professional. Lagii was very helpful and thorough with explaining everything I needed to know about maintenance for my Lexus . I had a very positive experience

A satisfied customer

Aug 13, 2015

As a long time Pohanka customer, it has been a pleasure to deal with a truly professional service staff. Asad Malik is one of the best. His professional and courteous manner and his comprehensive technical knowledge make it a pleasure to work with him. His honest and practical advice, combined with a genuine concern for customer satisfaction is truly noteworthy. When dealing with Asad we are confident of fair and totally professional service.

A2theJ

Aug 13, 2015

Customer since 2005. Service Consultant James Manikath has been exceptional. His recommendations have been spot on. Thanks again Pohanka for having exceptional staff who know how to provide great service.

KittyVA

Aug 12, 2015

My car needed its 15,000 routine maintenance and I received excellent service from the representatives that greeted me as I drove in to the cashier who helped me when I left. Mr. Malik was exceptionally polite and explained the service that I needed, the cost of the service and gave me an accurate estimate of the time that the service would take. He came and explained that the service went well and that there were no surprises. Another great experience at Pohanka Lexus.

davidp1944

Aug 11, 2015

Brought in 2 RX's (400 and 450). Raymon Tanyos was the service consultant for both occasions. Outstanding exceptional service support. Through and professional in every respect.

bhuggers

Aug 10, 2015

We just had our Lexus in for routine service and always John Ballin is the most courteous and honest service advisor they have. I will refer my family and friends to John and Pohanka Lexus of Chantilly. Keep up the good work,+

cdhiltwine

Aug 9, 2015

I took our car in for service (unfortunately it was for a problem we thought was fixed before) and the service consultant, Mr. Raymon Tanyos assured me that they would find the problem and take care of it. They did and the the head mechanic even came out to meet me and show me what the problem was and what they had tried to do to fix it in the past and what they ended up doing to fix it this time. Very professional and I always felt that they had my satisfaction as a priority, as well as fixing the problem so I wouldn't have to return again for the same problem. GREAT JOB, GREAT TEAM! I would definitely bring my car there for service and will also strongly consider buying my next car from them again (we have already bought 3)!

Ibrahim

Aug 8, 2015

Mitch Buster is a true professional. His customer service is second to none. He is very knowledgeable and trustworthy. I am pleased with his business demeanor, communication, and the quality of the work he always provided. I highly recommend him for any auto repair work and consultation.

AliVA

Aug 7, 2015

I have been to Pohanka Lexus for maintenance of my car and I was helped by Mr. Asad Malik, I have to say I have never been so impressed and satisfied with such terrific service! Mr. Malik was very polite and courteous and very professional. I am very happy today for such excellent service at Pohanka Lexus! I would recommend anyone to request Mr. Malik to check their cars for maintenance.

dilbert999

Aug 7, 2015

Bought Rx350 SUV on last day of June. One of the sales manager confirmed the deal(the same deal which we were getting with another dealer) on the phone, but when we went to get the car, the same manager and the sales person refused to honor the deal. It was the last day of the month of June and specials were ending for the 4th of July deals. The ONLY reason we went to them was due to the wide selection of color choice. It was too late at night to go back to the other dealer, so we ended up buying the car with lot less options than they had agreed and promised. On top of this they applied(they said they did it, but who knows!!) the point protection, but refused to include it in the invoice or provide any documentation that they have done it. We wanted this so that in case we will sell the car in the future. A week later they fixed a loose bumper(was little dented also), but refused to provide any document about this also. The sales person was not pleasant at all. They made us feel as if we needed them. I will never recommend this dealer to any one.

Ebrahim Roshandel

Aug 6, 2015

Eb.Roshandel I recently took my car for service to the pohanka Lexus in Chantilly. First of all, I have to give my highest appreciation all people working in service section specially Mr.Cassie Graham . She is one of the most qualified service advisor I have ever seen. She followed very clear way to provide my needs . I had seen her amazing job before and I really appreciate again. I am sure, this company should proud of having such a professional colleague working in this company very honestly.

HokiePhil

Aug 5, 2015

Made sure I was informed throughout the service and thoroughly explained options. Made me aware of a recall notice and potential risks. Even though the service was longer than originally estimated, I was kept up to date throughout the process.

DrKenn

Aug 1, 2015

I have owned many cars but I never understood what true EXCEPTIONAL service was until I came to Pohanka back in 2006. I had a unique experience in that not only was Shane Tabit my sales person back then, but later he moved into a Service Manager position and he has been my first choice since I purchase my first IS350 Lexus. I now have a newer Lexus but Shane is still my number one choice and always will be. His attention to detail, friendship, and willingness to help explifies the Pohanka credo!! Thanks again, Shane!!! God Bless.

Ellery

Jul 31, 2015

I live 5 minutes from a Lexus dealership but I travel about an hour to go to Pohanka Lexus. The service team is awesome!!! I've always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Freddy Earl as a service advisor. He is genuinely concerned and will go out of his way to make his clientele happy.

AJohn

Jul 31, 2015

I recently had my car repaired at Pohanka Chantilly and was very impressed with the quality of service provided. Mark Riggs was very thorough in explaining the work that needed to be done on my vehicle and was straightforward and honest. I found the pricing to be fair and all issues were resolved with my vehicle in a timely fashion. I definitely recommend using Pohanka service and Mark Riggs as your service advisor.

Coop123

Jul 31, 2015

Richard kept me well informed of the work and time frame of when the service for my vehicle would be completed. He was very professional and provided superior customer service.

dundun

Jul 31, 2015

Even though I only came in for a simple oil change, I was greeted like a long lost family member. John Ballin met me outside and provided quick and friendly service. He even found that my car needed a recall that I didn't know about. I got a free loaner and he even filled the gas tank in my car for free!!! Best dealer experience I ever had!

Eaton

Jul 31, 2015

Their service team always goes above and beyond! Friendly, great team! I Just wish they washed my car a bit better, but it was dirty!

Eli

Jul 31, 2015

After taking my car here for an oil change and to get some work done, Pohanka is the only place I'll trust with my car. Freddy was very knowledgable and helpful, and the mechanic, Adeel, really knows his stuff as well. They go out of their way to give their customers the best service possible, and it definitely shows.

Ellery

Jul 31, 2015

I live 5 minutes from a Lexus dealership but I travel about an hour to go to Pohanka Lexus. The service team is awesome!!! I've always had my issues resolved and they definitely go above and beyond to provide the best service possible. I full heartedly recommend Freddy Earl as a service advisor. He is genuinely concerned and will go out of his way to make his clientele happy.

lexuslexus

Jul 31, 2015

I had problems with my radio for years. The radio would switch on and off. Richard was the one that finally got it fixed. A week later, my side view mirror broke. I went back to Richard and he also got that taken care of. He was smart, professional and courteous. He is the go to guy at Lexus! Thanks for looking out of us.

LWiley

Jul 31, 2015

I service maintainence my car and had a really nice experience. I was treated professionally. Mr. Earl was the name of the guy who helped me and he didn't pressure me into buying repairs I didn't need.

Msaeedpour

Jul 31, 2015

I had an issue that needed to be fixed on my 2009 IS250. I'm so happy I took it to this particular service center. Raymon Tanyos was my service consultant and he was extremely professional and helpful. He communicated everything with me ahead time and kept me updated during the time my car stayed in the shop. I will certainly return to this location for future repairs and plan to seek out Raymon.

NatsFan

Jul 31, 2015

Having owned numerous Lexus models over the past 20 years I have grown spoiled to the level of service Pohanka provides. I recently purchased a Toyota for a family member. To my delight Pohanka has taken care of this car as they have all my Lexus cars in the past. I recently brought this vehicle in because I needed tires and I have heard Pohanka has the best prices in the DC metro area. I was greeted in the service lane, politely escorted in and was greeted by Mark Riggs. He had recognized me from my previous service visits and had even remembered my name. I explained what I needed and he quickly contacted Troy Grant in the Parts Dept. to get me an estimate for the tires Troy gave me 2 options and explained why he recommended a specific tire. To no surprise of mine they really were the best price ( I checked 3 other local companies). While they installed the tires Mark noticed my inspection and tags were about to expire. He checked my records and informed me I would need to have an emissions inspection before I renewed my tags (saved me a wasted trip to the DMV). He also explained a fantastic EXPRESS PICK-UP!! service they offer. When my car was finished I simply got in and drove away! What a time saver! Thank you Pohanka for keeping me in the Lexus Service family!!!

Paxton589a

Jul 30, 2015

Lagii Moore is an excellent representative for Lexus . Her ability to follow-up and follow through is impeccable and made me feel like my concerns mattered and my issue important. She was able to understand my car service needs, addressed it accordingly and resolved my issues professionally. She was ultra customer friendly and has an A-1 personality.

Mike T

Jul 29, 2015

This is a shout out to John Ballin at Pohanka Lexus. I always make sure he is here when my car needs service. Always helpful and prompt. Thanks again for the great service

mshriver

Jul 29, 2015

We received great service from Pohanka Lexus. Our is250 required a recall fix. We loved the RC350 loaner car we received and the recall fix was done the same day. Very pleased!

RM

Jul 29, 2015

James Manikath, the sales advisor was great to work with. Got us the deal we needed to move forward quickly! He was very knowledgeable about the vehicles and he made every step of the process, from the negotiations to the financing, enjoyable. He also helped us out with the vehicle warranty and provided great service to our family. I will service my cars at Pohanka Lexus because of the great sales and service we received.

CJenner

Jul 29, 2015

I brought my Accura in a few weeks ago for brakes. The way I was treated and the consideration of my time was excellent. I'm not normally one to write reviews, but I was just very impressed with the overall experience. Cliff Pak was the gentleman that helped me and he made sure everything was taken care of right up to paying the bill. I'll be bringing my car there from now on.

Country234

Jul 29, 2015

I dropped my Lexus off for service and when I walked in I was greeted by an advisor named Lagii. She greeted me with a smile and was very helpful. I would recommend her in the future if you take a car to the dealer, she is very pleasant to deal with.

Batman

Jul 28, 2015

i brought my car in for repair on my power steering . The repair was done and completed, will I return home my car would not start . Milton was very helpful, Great customer service , he came to my home to pickup my car and had it corrective. I was very please with him.

hai099

Jul 28, 2015

I have been coming back to Pohanka Lexus to have my RX330 serviced over the years and Mr. Pak have always been very helpful, professional, and courteous. His team have always provided great service to me and my family. In fact, my parents have purchased 2 additional cars from Pohanka Lexus and continue to have their cars serviced at the Chantilly location because of the great sales and service we have received.

r1bolo

Jul 28, 2015

I just wanted to express my appreciation for the service I received from one of your service advisors; Cliff Pak. Mr. Pak was very professional, courteous, and friendly and he made my experience go extra smooth and very pleasant. I would not hesitate to recommend your dealership to my family and friends. Thank you again!

SB

Jul 28, 2015

I have been bringing my Lexus for service to Pohanka for a few years. Richard first helped me in a stressful situation and has provided excellent customer service since Day 1. He keeps me updated on the progress of any repairs, provides detailed information and is happy to answer all of my questions.

thomas

Jul 28, 2015

In my recent visit to Pohanka Lexus,Chantilly Service Center, I was very impressed with the courteous and respectful way they treated me as a customer. The service manager, James Manikkath, was very professional. Everything needing to be fixed was explained thoroughly, and I was taken to my car and shown the parts that had worn; the "why" of it needing to be replaced or repaired. Overall I would highly recommend Pohanka Lexus for servicing your vehicle. The price is reasonable and the people are friendly and knowledgeable.

VSloop24

Jul 28, 2015

I appreciate the great service provided by Cliff Pak. He got me in for my service quickly and and he did a great job. He explained what I was getting for this service and I had no question the job would be done right. It was a pleasure to deal with him. Will definitely recommend Pohanka Lexus.

malang53

Jul 27, 2015

6:00 AM on a Saturday morning and Paul Hoffman greets me with a smile and how can I help you today Ms Lang. My name was already posted on their screen informing him I had brought my car in for service. I can only say good things about Paul and his professionalism and wanting me to get the best possible car for my "lexi" which is an RX350 and running in excellent form as the day I drove off the lot. He explained what I was getting for this service and I knew I was in good hands. I even commented on his dress shirt today since I loved the color teal. No matter who touched my car today --- all the personnel are top notch and ready to please and serve the customer. I have been faithfully taking the car in for every service, and I probably have Paul as one of my regular service reps. I will see him again for the 70K service and know he will take excellent care of "lexi."MAL

pmpknlvr69

Jul 26, 2015

Pohanka Lexus is a great dealership. We especially appreciate the great service we have received from John Ballin. Their service facilities are spacious and offer amenities such as WiFi and free coffee. Their personnel are helpful and friendly.

Fahbs

Jul 26, 2015

I am not surprised any longer by the awesome service experience I receive at Pohanka Lexus because of John Ballin. I own Mercedes and Jaguar products, but no one comes close to the personal attention I get for my old LX 470 from John. He is prompt,thorough, and always honest. It is a pleasure to deal with him.

BCstyle01

Jul 25, 2015

There has yet to be a time where I have a negative experience at Pohanka Lexus of Chantilly! Whether it is with the exceptional service department or the very positive sales staff, it is a pleasant place to be. In this particular instance, I brought my 2006 Lexus IS250 MT RWD into service to deal with an issue, but knew that the time was fast approaching to look into a new car because my IS's age was starting to show threw wear and tear and expenses. After discussing this with Steve in Services, he agreed and introduced me to Suseel. Let me tell you something about Suseel... he is not just one of the greatest salesmen you would ever meet but he is one of the greatest people you may ever meet! He is candidly honest and a bit unorthodox (for some people's taste), but he will not lead you astray. He spent time with me to help me pick the right car, even though the sales department had wrapped up for the day (it was a Sunday). So the very next day I came back and he helped me get a gorgeous IS350 F-Sport. The process was very quick and not stressful at all. I would recommend any and everyone to consider a Lexus and to see Suseel when they do!

jackiemarie

Jul 23, 2015

It was a pleasure to have my car serviced. The folks that I met with when i arrived for my service were courteous and quick. Lagii Moore was professional and efficient and I was in and out of there in no time at all

eccarr08

Jul 22, 2015

I went to this dealer and got greeted by Mr. Hoffman. I had my Oil changed and AC refilled. I got the quote quick and updated during the process while waiting in the Lounge. Great Service A+++

Nahla1

Jul 22, 2015

Like always Lexus service has been amazing to me and my car. I had the pleasure of working with Ala Odeh and he made it so easy for me to come in and service my Lexus. Very efficient and quick, and another reason for me to keep buying Lexus.

D. Judge

Jul 16, 2015

I stopped by for the regular maintenance scheduled, expecting to wait at least 2 hours. Mr. Paul Hoffman greeted me and set straight to getting my vehicle checked out. He told me the cost and told me to enjoy my wait in the Lounge! I had not been to the Lounge before and I was quite impressed. I was quite comfortably working on my iPad when Mr. Hoffman returned, after about 90 minutes, to tell me my vehicle was ready... washed and all!!! Fantastic service... Just love my Lexus!!!

SBS

Jul 11, 2015

I recently purchased a new Lexus from Pohanka Lexus. I was very disappointed with the service I received from the salesman. I have bought cars half the price in the past and have gotten better service. The features of the car were not shown to me. I had to figure it out myself. I called him for help and even drove almost 200 miles to get a run down on the many features of the car. That was a waste of time. He could not answer my questions. The salesmanship name was Cliff Stewart. How can he sell cars when he does not know everything about the product he is selling.

Steve N.

Jul 11, 2015

I had my Lexus serviced here and Mr. Asad Malik was prompt and professional. He went over everything with me and kept me informed of when my car would be done. I always have excellent service when I bring my car to Pohanka Lexus.

Rajesh

Jul 7, 2015

I own a Acura car and had to take my cousin's car Lexus for service. Had absolutely outstanding experience at the Chantilly Lexus with service consultant Manikanth James and the pleasant experience is going to make me a lexus owner in future :)

Dianne50

Jul 6, 2015

We came in for our 60K service. Mr. Paul Hoffman, our service consultant, explained the service that would be included in the price and how long it would take. When the car was returned, he went over the invoice to explain in more detail the service provided. We felt we were in good hands and appreciated his professionalism in addition to his warmth.

David

Jun 30, 2015

"Simple, quick and efficient" I can always count on Mr. Freddy Earl and the rest of the staff to have my best interest in mind!

Mike S.

Jun 30, 2015

I had my Lexus serviced here and Mr. Freddy Earl very prompt and professional. He went over everything with me in detail and I was in and out within an hour. I had a battery replaced and an oil change. I will go back

Therese

Jun 30, 2015

I took my car in to the dealership about 2 weeks ago in preparation for a trip and emissions inspection. I was met by Mark Riggs. He was not only knowledgable and professional, but kept me informed on the progress throughout the day. I've always had good experiences at Pohanka, but really felt he went above and beyond! It was a real pleasure doing business with him. Thanks Mark!

amoona

Jun 30, 2015

I came in for an oil change and Mr.Ala Odeh was the first one to greet me outside. Mr. Odeh explained to me what needed to be done to my car. Ala got my service done within two hours. He proved to be knowledgeable about my car which assured me of what he said was needed.Excellent Service.

B. T.

Jun 30, 2015

I purchased tires and had my car serviced at Pohanka Lexus of Chantilly. The products and service provided were superb, as usual. Additionally, Mr. Asad Malik provided excellent customer relationship management.

BxusLexus1

Jun 30, 2015

I have purchased 2 Lexus in the past 3 years and a total of 5 in the past 12 years. The professionalism, efficiency and friendliness of the staff at Pohanka from Sales to Service are exceptional.

Cm max

Jun 30, 2015

I had a great Lexus experience thanks to my service adviser Ms Lagii Moore. She was efficient pleasant and on budget. Just what I expect from Lexus

John

Jun 30, 2015

I have been a customer of Pohanka Lexus of Chantilly for the last 9 years. I am their customer only because of one guy there. His name is James Manikath. I recently had an experience with him that gave me a good understanding of his deep knowledge about the Lexus vehicles. My Car started giving a hauling sound at the startups. I called him and told him about it and he immediately said it is the alternator. When I brought the car to the dealership the sound was not there. He did not want to work on his assumptions, so he said if it happens agains, bring it to him. After a few weeks my car's battery indicator showed up. It was the alternator. I took the car to the dealer ship and he fixed it with a fair price. He is extremely caring about the customer and updated me with the progress of the work. I have to tell you I am taking my car there just because he is there to take care of me.

Lexusrules

Jun 30, 2015

I want to thank Ala Odeh for his beyond amazing customer service, professionalism and the ability to provide accurate and consistent information for my vehicle service needs.

Lori Anne

Jun 30, 2015

Dealt with a gentleman by the name of Fred Earl, he was awesome. Process was really easy and painless. Completely unexpected and a pleasant experience

Mike S.

Jun 30, 2015

I had my Lexus serviced here and Mr. Freddy Earl very prompt and professional. He went over everything with me in detail and I was in and out within an hour. I had a battery replaced and an oil change. I will go back

redskins1234

Jun 30, 2015

Very quick, easy, and painless, I always come in for an oil change service and it usually takes about an hour and a half, but this visit I was in a bit of a hurry and I told Ala Odeh if he can do everything he can to speed up the process, he told me he would try but no grantees, Ala Odeh got me in and out in exactly an hour and washed my car still. This is why I come to pohanka service.

Zman

Jun 30, 2015

I was amazed how busy the service Dept. when I dropped my car off, butnothing fazed Mark Riggs as I started to explain my visit.During my interview, he answered other patrons questions and concerns but kept his attention on my service issues.A loaner was ready available and it turned out to be a great Pohanka service experience.

Lriyad

Jun 29, 2015

Ala Odeh has been helping me the past few service visits to fix my car and I must say, he has been very pleasant to work with, although we had to order some parts for my car and it took a few days, he made sure I was updated every day on the status of my vehicle and got it done the same day he promised it would. Great Job Ala Odeh

ngul

Jun 29, 2015

My experience was excellent and I was entirely satisfied by the whole process of servicing.James Manikath is extremely knowledgeable, helpful, friendly, and confident. He was very thorough in addressing our questions and concerns.

firstlexus

Jun 29, 2015

I went to Lexus dealership with my father yesterday . We dropped for our vehicle for recall . Ms Moore helped us and set us up with nice loaner vehicle. I never been at this dealership before. Seems like pretty nice lounges back there. I will definitely check out next time . Thanks for great service

HarryWin

Jun 29, 2015

Thank You very much Mark!! Mark you are the reason why me and my family keep buying from Pohanka Lexus. You are a true professional.

Aacohen

Jun 28, 2015

My car was towed in. I've been having trouble with the start and unable to figure out why. Richard provided great service and was very knowledgeable. He was direct and quick to get back to me. My car is fixed and richard was a big part of it. I will come back.

Lovemylexus15

Jun 28, 2015

Kevin Murray is the reason that I will always own a Lexus. Richard makes trips in for service easy and he anticipates what my vehicle needs to stay Lexus perfect. Thanks everyone.

Raman

Jun 27, 2015

I have been going to Pohanka Lexus Chantilly for over 7 years now and the biggest reason is the service I get from James Manikath. James is an amazing person who not only is knowledgeable about the service but knows how to take care of his customers. He makes you feel welcome and you can ALWAYS TRUST his advice. He has never tried to make us get something done which is not really required. His honesty and pleasant personalty makes you feel that you are in the right hands and he will take care of everything. James goes over and above every time we have visited the service center. He is the ONLY person that I feel comfortable when I visit this center. He treats everyone with respect and makes the family very welcome. His follow-up with the customers is immaculate. He takes the time to explain in detail WHAT and WHY it needs to be done. I usually don't let my wife go to anyone when it comes to getting the car serviced, but James is the only person I feel comfortable as I know he will be honest and will treat her with respect and make her feel welcome. Bottom line, James is my guy when it has to do anything with my car service. James has been exceptional overall and he is the biggest reason that I continue to go back to Pohanka service center. Next time you are there - ask for James - you will be in the RIGHT HANDS !!!!

robert1257

Jun 27, 2015

They always quote a long time for my tune up and oil change but it gets done fast. As long as there's no issues. And I haven't had any issues with my car yet. Thank you Richard for always assisting me with my car service. You're quick and to the point. That's what I like.

susiep

Jun 27, 2015

My visit was Super as always and goes by so fast. Paul Hoffman was extremely kind, but most of your employees are. I really do Love Pohanka! Hi, to Sally my sales person.

V-kat

Jun 27, 2015

I had to take the car for service and the Service manager Mr. Asad Malik treated us exceptionally well. Within minutes he completed the paper work and showed us the Loaner car.. We drove all the way from Johnstown PA and were extremely pleased by the friendly nature and prompt service. The car was ready for us on time and we would highly recommend taking the car there for any service.

Baluch243

Jun 27, 2015

I have been going to Pohanka Lexus Chantilly for a few years now and the main reason is the excellent service I get from Mr. Asad Malik. Asad knows how to take care of his customers and I can trust his advice.

Ambassador Islam A. Siddiqui

Jun 26, 2015

I had taken my Lexus for 60,000 mile service. The Service Consultant (Asad Malik) was very courteous, professional and helpful. I waited in the lobby, fully stocked with drinks, fruits and snacks for about two hours. Asad informed me that my car was washed and ready to go. It was a very pleasant experience to say the least.

3RDLEXUS

Jun 26, 2015

Went in early on Saturday am because my maintenance reminder was blinking. Service Consultant, Assad Malik, met me on my way into the service area, politely introduced himself and responded tomy questions about the maintenance reminder. He very quickly pulled up my record and gave methe options of what should/could be done based upon my mileage. He didn't push the mostexpensive alternative because of my mileage. I agreed to the specific services, he gave me theestimated amount and told me that it would take about an hour and a half. At one house and20 minutes he found me in the waiting room, told me the work had been completed, escorted meto the desk where I usually pay for the work. Because it was unattended at that moment he askedme to come to his service desk and proceeded to handle the check out procedures himself. I thenasked him if there was someone who could connect my cell phone to my radio/nav system. Hewalked outside with me and took care of it himself. Throughout the entire process he was knowledgeable, friendly, and professional. He reflected positively on the entire Pohanka operation.

king1cobra

Jun 26, 2015

Asad has always been great to deal with. He always recognizes me when I come in and always goes the extra mile to take care of me. He is a great asset and I travel from Fredericksburg to your dealership. Kudos to Asad. Keep up the great work. Scott Caple

mjlexusowner

Jun 25, 2015

We have been coming to Pohanka lexus since 2008 and have been happy with your sales and service departments. Your vehicles are the best around. Just keep up with good work. Last two times Ms Moore helped us. She is outstanding. Yesterday we brought our Lexus for recall . Thank you Again.

John

Jun 24, 2015

Asad Malik was professional, polite and courteous throughout. He took great care of me and made my visit extremely pleasant. I wish more service consultants are like Asad.

Sarah

Jun 24, 2015

I always enjoy coming to the Lexus service department, especially when Ala Odeh assists me. He is always consistent with his customer service and very quick to my car in and out while I wait in your relaxing customer lounge. Great work!

Reddy

Jun 22, 2015

I just got my 35k miles review done today. Asad Malik was very helpful and answered all my questions. Thanks for your service Asad.Reddy

debbie'ses350

Jun 22, 2015

Had a head lamp replaced 15 months ago. last week I brought my ES350 in for service and asked them to check the lamp because it was discolored. I was told the lamp was out of warranty and a new one was $350. Needless to say I was not a happy camper. I told my service rep that I did not know that the lamp had a 1 year warranty and that it had been like that for a few months. He pleaded my case to the warranty company and got my lamp covered. I really appreciate Mark sticking with me on this and following it through. I have been taking my car to Pohanka since we purchased it in 2007 and have always found the people to be friendly and courteous.

Joe

Jun 20, 2015

I recently brought my vehicle in for a routine maintenance, oil change and tire rotation. I've been here before for service to my Lexus and didn't have the best experience before. However, I have to say that I was pleasantly surprised by the service I received this time around. My service rep, Milton was very friendly and professional. The waiting area was very nice, great snacks. They definitely cater to their customers. I also felt as though the charges for my services were fair. Milton was very detailed and explained everything that they did to the car. He also went over all the services that my car needed. Now, most dealerships and service reps will rip you off my saying you need all this unnecessary work done immediately. Not this rep. He actually broke everything down by importance and what repairs I should get done when, and how long I should wait before the making the next service. Stand up guy! Great customer service.

michaeldavis1969

Jun 20, 2015

I have been a member of NWFCU now for about three or four years. Recently, I had to purchase another car because I was rear ended. I kept seeing the True Car promotions, and thought, this really does not help does it. I stand corrected. The last time I bought a car, less than a year a half a ago, I negotiated the rate myself, and it literally took hours to close the deal and then I went home feeling as if I needed a shower from dealing with the sleazy sales people, and the even worse post-sales by the finance team at Warrenton Toyota.This time, I decided to purchase a certified used car and used the True Car link provided a superior member benefit from NWFCU. I looked up the car, found what I wanted, and printed out the certificate. To my shock, I got the dealership and someone had been me to the punch on the car I was looking at. I thought, here we go, bait and switch. They had another vehicle, with yes, more miles, but also more amenities at Pohanka Lexus of Chantilly. I went back to the NWFCU site while at the dealership, logged in via the NWFCI link, found the car the salesman was showing me, and printed the certificate. I paid what I think was reasonable amount for a 2013 Lexus CT200h and thanks to the True Car, I got an extra $438 off the price they had. My salesman, Mikail Uyanik, was very helpful and did pull the usual high pressure and sleaze ball sales tricks played by most dealerships. Yes, this is my first luxury vehicle, and maybe that was the difference I thought. Without asking, they took care of some small issues with the paint, and made sure it had floor mats. Then, I had the pleasure of dealing with their finance team to the paperwork. Once again, I thought this is going to take forever, and here we go with the pitches and the relentless time to keep and mark up the deal. Nope. Gabriel Gordon from Pohanka made me realize not all finance guy are sleazy. He finished all the docs in about ten minutes, and I told him what addition I wanted (glass protection) and even the price I would pay for it. Done deal in and out.I wanted to express my gratitude to all involved, and when I have to do this again, I will use True Car and Pohanka again. I don't think I will ever buy new again when pre-owned you don't hit with the depreciation, and you get a car at a great value.Appreciatively yours,Michael Lee Davis

Ebrahim R.

Jun 18, 2015

Ebrahim Roshandel I purchased my lexus GX470 almost 4-5 months ago and I am really satisfy from this company's service .I made an appointment 2 days ago from Ms. Cassie Graham(one of the service consultants in pohanka's service department in Chantilly,VA) .As soon as I told her about my car's problem ,she set a time for me to take my car to this dealership.She took care of my car through showing it to the mechanic and giving me a loan car . Also,I had a chance to be updated by her call many times and review everything about my car's repairing process .Also,I had a chance to call her and asking many questions .Moreover, her astonishing knowledge about each parts of my questions made me so happy to feel that I am working with a proffessional consultant who has perfect information and options I can pick one of them.Her recommendations in most areas worked for me to make my decisions easier because its my first time having lexus..Finally,they fixed my car perfect without charging me any money(I paid nothing because they were so honest to tell me that my car has good maintenance service the company gives to the their customers).I really appreciate the lexus company because of having perfect staff like Ms.Graham. Honestly,I have been in at least 10 car dealerships in this country but I have seen many problems between the car company's sale section and service department .unfortunately in most of them, each one(sales department and service section) follows two different policies.in fact,it makes the customers get confused about their policies.Ms.Graham made my day today because of her creative ideas ,handling her job perfect and making the repairing process fast, being very respectful, having good communication with the customer,well experienced and using her knowledge to solve the customers problems. Long story short,for me as a manager in professional business, She is the best consultant I have ever seen in any car dealership in this country. Again,I appreciate every body . 6/17/2015

Ebrahim,R

Jun 18, 2015

Ebrahim Roshandel I purchased my lexus GX470 almost 4-5 months ago and I am really satisfy from this company's service .I made an appointment 2 days ago from Ms. Cassie Graham(one of the service consultants in pohanka's service department in Chantilly,VA) .As soon as I told her about my car's problem ,she set a time for me to take my car to this dealership.She took care of my car through showing it to the mechanic and giving me a loan car . Also,I had a chance to be updated by her call many times and review everything about my car's repairing process .Also,I had a chance to call her and asking many questions .Moreover, her astonishing knowledge about each parts of my questions made me so happy to feel that I am working with a proffessional consultant who has perfect information and options I can pick one of them.Her recommendations in most areas worked for me to make my decisions easier because its my first time having lexus..Finally,they fixed my car perfect without charging me any money(I paid nothing because they were so honest to tell me that my car has good maintenance service the company gives to the their customers).I really appreciate the lexus company because of having perfect staff like Ms.Graham. Honestly,I have been in at least 10 car dealerships in this country but I have seen many problems between the car company's sale section and service department .unfortunately in most of them, each one(sales department and service section) follows two different policies.in fact,it makes the customers get confused about their policies.Ms.Graham made my day today because of her creative ideas ,handling her job perfect and making the repairing process fast, being very respectful, having good communication with the customer,well experienced and using her knowledge to solve the customers problems. Long story short,for me as a manager in professional business, She is the best consultant I have ever seen in any car dealership in this country. Again,I appreciate every body . 6/17/2015

Imran

Jun 17, 2015

Took in my car for service and like always Asad Malik provides great service and gave us honest advice. I will highly recommend seeing him if you are planning to service your lexus there.

Armin-parham

Jun 17, 2015

Hi Cassie!I signed up in yelp website in order to put my review in this website.I typed and sent it.please check and let me know you have seen it. this is what I wrote in the review section:" Ebrahim RoshandelI purchased my lexus GX470 almost 4-5 months ago and I am really satisfy from this company's service .I made an appointment 2 days ago from Ms. Cassie Graham(one of the service consultants in pohanka's service department in Chantilly,VA) .As soon as I told her about my car's problem ,she set a time for me to take my car to this dealership.She took care of my car through showing it to the mechanic and giving me a loan car . Also,I had a chance to be updated by her call many times and review everything about my car's repairing process .Also,I had a chance to call her and asking many questions .Moreover, her astonishing knowledge about each parts of my questions made me so happy to feel that I am working with a proffessional consultant who has perfect information and options I can pick one of them.Her recommendations in most areas worked for me to make my decisions easier because its my first time having lexus..Finally,they fixed my car perfect without charging me any money(I paid nothing because they were so honest to tell me that my car has good maintenance service the company gives to the their customers).I really appreciate the lexus company because of having perfect staff like Ms.Graham. Honestly,I have been in at least 10 car dealerships in this country but I have seen many problems between the car company's sale section and service department .unfortunately in most of them, each one(sales department and service section) follows two different policies.in fact,it makes the customers get confused about their policies.Ms.Graham made my day today because of her creative ideas ,handling her job perfect and making the repairing process fast, being very respectful, having good communication with the customer,well experienced and using her knowledge to solve the customers problems.Long story short,for me as a manager in professional business, She is the best consultant I have ever seen in any car dealership in this country.Again,I appreciate every body .6/17/2015"Ebrahim Roshandel lake731kzataol.com

Hameedh

Jun 16, 2015

I went to this location for 20k miles service on my car. I have nothing but good things to say. Asad Malik is the best service advisor. He takes his time to figure out what the car exactly needs and recommends the revalant service plan, goes over it with you and answers any questions you might have. After the car is ready for pickup, he calls and informs that its ready for pickup. He is very courteous, knowledgable, and professional. I would definately go back to this location and leave my car under his supervision.

ebory

Jun 15, 2015

John was very helpful with scheduling our service. It went very smooth. They put new tires on, changed my oil and performed an alignment. Our overall experience was very convenient, worthwhile and stress free! I have and will continue to recommend family and friends to Pohanka Lexus of Chantilly.