Penske Chevrolet reviews

LoveMySilverADO

Oct 19, 2016

My experience couldn't have been better. Leah Sneed is amazing!!! She was more than accomidating to me , my fiance, and my son and just plain made it happen for me! I really didn't think I would be able to afford a new Silverado, but it happened and I couldn't be happier. Scott Hall in finance was awesome too. Great Customer Service, and Great Experience......oh......and GREAT TRUCK!!!!Thank you, Doug Vaughn

Jerilyn Fierro

Oct 16, 2016

5 1/2 hours for an oil change with an appointment. Car came back unwashed, as well. We asked for estimates multiple times, and barely received them 5 1/2 hours later. One of the estimates was not even for the correct part. Poor customer service. Representatives don't care if you're satisfied. Two other equally dissatisfied customers while we were there.

17kwhr

Oct 5, 2016

This was the third car purchased from Aaron Herrera (the forth from Penske). Always a great experience. What else can I say. We are always treated with respect and never once felt like we were being manipulated. We located the exact car and it was smooth riding from there. I would not hesitate to recommend Aaron at Penske for friends or family.Aaron in sales was great.

Seckoe

Oct 5, 2016

The service was fast and the employees very helpful.. I would recommend this dealer to friends and family.. I will be bringing my vehicle for the next service...

Barrios1991

Oct 4, 2016

My experience as a first time buyer was awesome at Penske Chevrolet. I got the deal I wanted and the service was really good! Thank you

Carlos Carcamo

Oct 4, 2016

Fast and great customer service. Got the truck i wanted for a great price. Would definitely recommend someone go and buy their vehicle from them.

truck buyer

Oct 3, 2016

Shopping for a new vehicle is usually a painful experience due to feeling pressured and the usual frustration that comes along with wanting a fair deal. Because of Walter Martinez, we had themost pleasant experience possible. He had integrity as a salesman and treated us with value andrespect. Thank you Walter for being a breath of fresh air in a highly competitive dog eat dog business.We love our truck and consider ourselves blessed to have had you take care of us.

Steve in Calabasas

Sep 30, 2016

Leah Sneed, my Internet Sales Specialist at Penske Cerritos was wonderful. Highly professional, friendly and really knew the product. She made sure that I had an outstanding customer service experience. The sale offering was straight forward, and I am certain that no better price was available. It was worth the 50 + mile drive I made to Cerritos! Not the least unimportant, she made sure that when I drove my new car back home, I felt comfortable and competent with knowing how to use the technology that the Chevy Volt offers. I will be a repeat customer, to be sure, and will refer Leah, and Penske Chevrolet to my friends and family.

Nomadicfanatic

Sep 29, 2016

This place is awful! They charged me $125 just to blow smoke thru my emissions system then quoted me $900 or possibly more for a repair I had done for $200 elsewhere. Came back for a recal issue, the appointment scheduler had me come in at 7 AM and it's now 915am they haven't even started working on my rig and I got up at 5 am for no reason! NEVER coming here again!

Izzy4menu

Sep 22, 2016

I had one of the best experiences at Penske Chevrolet, the sales people are excellent, they listen and are not pushy, I love that. I highly recommend this dealer if your a Chevy person!

VictoriaVF

Sep 17, 2016

Jesus Lara was able to help me when my original person whom I made an appt.with was not available. Excellent customer service and very grateful he was able to step in and take care of business.

jillann

Sep 16, 2016

Glenn Ota was truly the nicest and best car salesman I have ever met! He make sure I got the Volt I wanted and made everything about the car buying process easy and pleasant (when does that ever happen?)! Glenn made the process very painless and he was so respectful and informative. Actually, everyone at the dealership was quite delightful and again, when does that ever happen? If you are ready to buy or lease a car, go to see Glenn Ota at Penske Chevrolet! I used to own Saturn's and loved the way they respectfully handled their customers. This dealership actually topped my experience with Saturn and I never thought I would see that! Glenn took great care of me and also followed up with a thank you call and to see if I had any questions. I am a stickler for good customer service and Glenn is outstanding!

Rdavila

Sep 16, 2016

Carlos Olivares is always courteus and professional whenever I take my car in for service. Being a senior citizen I rely on people to do the right thing and treat me honestly. With Carlos, I get that feeling and trust him to recommend the services my car needs. Thank you and keep up the GREAT customer service you provide.Rafael Davila

Tony Loi

Sep 13, 2016

Simply the Best. Nice and clean and very friendly staffs. Get down to business and super Awesome y'all. Leah Sneed are the Best! It was referral by Mr Robert Alverez from Penski Buick GMC at Cerritos. Thanks Robert. Everything turn out Great.

Laaateeeszz

Sep 11, 2016

Carlos Olivares took really good care of me. making sure my truck was in good care and was in touch with me throughout the process.

ErikaC.

Sep 10, 2016

I've came here twice already and both times i had Carlos O as my service adviser and i recommend you go to him for everything! Excellent service! Keep up the outstanding work!

Marilu38

Sep 8, 2016

Mi experiencia fue muy buena, es la segunda vez que voy al dealer a comprar un carro y me han atendido muy bien el senor Navor Gomez a sido muy amanle y entiende muy bien lo que buscamos y nos alluda a conseguirlo. Gracias.

Shay

Sep 5, 2016

Jesus Lara was great explaining everything involved in the sale process. He was very friendly. The sales manager was also great. They made my day!!!

Jadd55

Aug 31, 2016

Ruben Cordero was a big help with getting me into my new truck. Thank you very much for you time and hard work. Keep up the good work.

Maria D Aguirre

Aug 29, 2016

Faith Fujita was helpful, quick and efficient. I was in and out of there in no time. When unexpected service comes up, it's nice to know that a trip to the dealer will no put a damper in your day.

keith yang

Aug 24, 2016

Nabor Gomez was really helpful and got me a great deal. He was even nice enough to drive my new car back to my place. Penske Chevrolet is great.

baronuc

Aug 22, 2016

My fiancee and I had the pleasure of having Martin Correz assist us in buying our first new vehicle. He made the process easy and fast. I would definitely go back next time we are in the market for another car

R. Smith

Aug 18, 2016

I called up and made appointment with Walter Martinez to look at a new 2016 Silverado 1500,my wife and I met Walter that evening and he showed us a number of trucks with a lot of different options. I told Walter that I would decide on the color and options and give him a call. The next day I called Walter and told him what I wanted, he looked over his stock and told me he had what I was looking for,we met Walter that evening and he showed us the truck and we took it for a test drive. The next step was the paperwork and I do want to say that at no time during the whole experience was there any pressure from Walter or the finance people which made it quick and easy. A few days after the purchase Walter called me and asked how I liked my truck,and he wanted to know if I had any issues or concerns with my new truck. This was the best experience I've had purchasing a new vehicle.

martha

Aug 13, 2016

I was looking on the internet for a car, and filled out an inquiry, Glen Ota, internet salesman, contacted me within the hour... we made an apt to meet with him at noon... My husband saw the car, and loved it, but couldn't stay any more, due to having major back surgery.. I finished up all the paper work, then Glen brought me home, and brought the paper work for my husband to sign... TALK about Great considerate service... I made arrangements to pick up the car the next morning....It was ready for me when I got there.... Glen sat in the car, and went over the computer stuff, sat up On star and Sirius for me..... ... If you are looking for an honest salesman, use Glen Ota.....

Mpaul

Aug 10, 2016

Mark was really nice and worked with what we had. Help us get what we wanted and so much addition coverage that we didn't expect. I bought cars several times and never had this kind of treatment. Mark Wagner did treat us like family.

Fernando Penske

Aug 3, 2016

Fernando was our sales person and he was able to get us exactly what we wanted. If your in the market for a new truck call Fernando Hernandez at Penske Chevorlet he will take care of you.

Makemom

Aug 3, 2016

We are so pleased with how everything worked out. We came in "just to look around", but from the moment we arrived, Mark Wagner made us feel welcomed and willing to take our time looking for the perfect car. He took his time looking into what we needed and even went out of his way simply to show us the truck. He took his time showing us the features in the truck itself and explaining how all of the paperwork went. Mark was so accommodating with us, constantly checking in to make sure we didn't need anything and that all of our questions were answered. He made sure that all of our offers were answered honestly and he ensured that we spoke to all of the right people. Truly recommend this place to anyone. They have a great selection of vehicles and have great customer service.

Monica Morejon

Aug 3, 2016

Had a great experience at penske cerritos. Mark Wagner was a great salesman .We went with our 3 little ones and everyone was very friendly.

Rosie Martinez

Aug 3, 2016

Marcos Escobar is awesome. Made buying a car an easy experience. We highly recommend. I will be sure to buy another car from him in the future.

Staceyxo

Aug 3, 2016

Thanks Bussey for all your help. Great customer service from all employees . Very welcoming and nice. I'll definitely recommend this car dealer to family and friends

take2

Aug 3, 2016

I was very pleased with my purchase of a new SS Camaro from Penske Chevrolet. Rosie Ramirez was very professional and addressed all my concerns. I encourage anyone looking to buy a new Chevy to contact her before any other dealer.

Jay.

Jul 31, 2016

Really happy with the work they did on my chevy trevers ..Very professional in every way possibleDefenetly will rrecomend these dealership to all my friends and coworker,a very friendly dealership.

ALEX0204

Jul 28, 2016

First of all, the manager Adam was amazing. And the sales representative Ruben was great as well. Easy to talk to, and very humble. Overall a great experience

Jerry Sipper

Jul 28, 2016

I recently had my 2nd buying a new vehicle at Penske Chevrolet, and as MY luck would have it, Shazette Sneed was there and I asked specifically for her. Reason, she worked with me on the purchase of my new 2011 Camaro. You could not asked for a more professional and friendly employee as Shazette (Lea). What a great experience. She is completely knowledgeable about all products and options. This new buy was a new 2016 Tahoe and I could not be more satisfied, and satisfied doesn't even do it justice, it is beyond that.If future buyers read this, I would HIGHLY recommend Penske of Cerritos and to make your buying experience a pleasure, ask for Shazette (Lea). I am sure you will enjoy your buying experience with her, I have, twice.Jerry Sipper

Mareena

Jul 26, 2016

Great experience with this dealership. I would recommend this place to all my friends and family. Left the place with everything I wanted when I arrived.

Blank.

Jul 23, 2016

Great service, great atmosphere, and large volume of vehicles to choose from. Ruben Cordero by far went out of his way to explain all the details features and extras of my truck. He took a close look at what I was looking for, and he found the truck I've been wanting. Definitely will recommend my friends and family to Ruben and Penske Chevrolet.

Timg

Jul 23, 2016

My check engine lite came on while driving past Cerritos Auto Mall so I pulled in a safe area and pressed my ONSTAR button to get a diagnostic check and they gave me two codes to have checked asap. So without an appointment my car was in their shop within 40 minutes. The car needed the camshaft replaced so I was sure I would have to leave the car overnite. But thanks to my service advisor Carlos Olivares and the great technicians the car was completed before 5:30 and the car is running great. Thanks again to timely job well done. TP Garcia

Chevy

Jul 22, 2016

Cristian Borja is awesome. He had assisted us from the time we parked our car in the parking lot until we got our new Chevy spark 2016. Cristian have tried answering all questions I have to my satisfaction and very helpful in all aspects. I highly recommended this dealership to all my friends and relatives.

AlbertInSoCal

Jul 20, 2016

I'm happy with my purchase of a 2017 Cheverolt Volt. Glen was very helpful in not only getting the exact car that I wanted but also was able to help me have a great car buying experience. I would definitely recommend Penske Chevrolet and ask for Glen Ota!

XHININLB

Jul 15, 2016

Car salespeople have a long known bad reputation in society but Martin Cortez broke down that feeling. I originally called into the dealership already knowing everything about the truck I wanted and exactly where each available one was. So a price and no pressure was what I wanted. Just help me to make my selection, don't try to sell me. I'm already buying. The question is now from who?This is where Martin Cortez excelled. He did what he said he would in a timely manner. Never tried to upsell. Just as simple as returning a phone call, getting the correct answer to a question, admitting certain information was not correct, and being a person who just wants to help me purchase a vehicle. Preferably from him.Great job Martin.

Blane

Jul 14, 2016

No pressure to buy a car while visiting the dealership. Daughters first car. Bautista made the deal with with ethical and professional attitude.My daughter loves her camaro.

Lgomez66

Jul 14, 2016

Osvaldo Barajas was very helpful and professional in helping me with my purchase I would strongly recommend friends and family to Penske Chevrolet thanks ozzy

Molly

Jul 13, 2016

After purchasing a Used 2015 Chevy Cruze, Jessica Lopez and the service team prepped my vehicle in a timely manner. Once my car was ready for pick-up, I was very pleased to have the car looking shiny, clean, and new. Thank you!

Vincent Le

Jul 11, 2016

Carlos Olivares is a very helpful Service Adviser. I had my car well taken care of. I was also offered courtesy drop off and pickup. They promised the car will be done at 4PM but at 1PM I've already got the call to pickup the car.

Bugs123

Jul 9, 2016

Car had fluid leak. Problem was analized and repairs made. Everyone was very helpful and courteous. Work was done quickly. Appreciate the service and will be back.

Mr cjhivato

Jul 2, 2016

Everyone was very nice and helpful there was no pressure to buy.Mr Ellis was extremely knowledgeable about the truck and assisted me in setting up My Link

Truckguy

Jun 26, 2016

replaced one part and had to order the other one. Will call when it comes in.Had last free service .all good.

Smokey

Jun 25, 2016

Excellent service! Nabor was wonderful and very attentive to our needs. We appreciated his friendliness and excellent service. Everyone involved was very kind and thoughtful. Imad in Financing was awesome too!

Nolis11

Jun 24, 2016

The staff was professional, kind caring..very helpful Glen and Larry were the best !! My visit was extremely pleasant. I would most definitely recommend them to my family and friends.

Vegas75

Jun 24, 2016

Thanks for your help in my new car Mark Wagner.. He was very efficient and professional our deal was easy and fast .ask for him Mark WagnerPenske Chevrolet of Cerritos

Rosie

Jun 20, 2016

I would like to tank Penske Chevrolet Serrito's for a great experience. Walter Martinez was professional and provided exceptional customer service. We were very unsatisfied with a different dealership who promised us one thing but gave us another upon our arrival. My husband contacted Walter via telephone and spoke about a specific vehicle he was interested in. We decided to drive to Cerrito's, from the San Fernando Valley, and made a deal. Thank you Walter for keeping your word and providing us with excellent customer service. I really appreciate the fact that the process went smoothly. It's not easy showing up to a dealership with a newborn and a four-year-old. Thanks again

One angel

Jun 8, 2016

Adrien Martinez was a great help, he listen to all my request and everything was perfect and I am very satisfied with his service. Fernando our salesman what more and beyond our expectations. Thank you all , you are all a Great bunch of people.

DC

Jun 6, 2016

Went to look at what was offered in trucks these days and ended up driving home with one. Walter Martinez was very knowledgeable, patient and accommodating. Think he even went as far as to help wash it to speed up the delivery process.. Thanks again Walter.

Monica Aranda

Jun 6, 2016

Our salesperson Brian Sanchez was good during buying process. As the night went on a little slow to get to financing. We were given one key and was told that one of the managers had the second key in his office. Gave him a couple of days to call and say key was found but no call back. Took three calls to finally be told to come down but that was only to get second key ordered and to order manuals for the Equinox. Besides doing a good job to sell you must also have a good follow through.

ZamoraP

Jun 4, 2016

I had been searching for a new truck at other dealers and the customer service at Penske is a whole other level compared to others. Osbaldo Barajas helped us out in our purchase, he did an exceptional job; he helped us find the truck we really wanted and never did I feel pressure from him compared to the other places. I would defiantly go back in the future for another purchase!

sandraH

Jun 3, 2016

My salesperson Eduardo Rosas gave me an excellent service I give him a 10+ the experience I had with the dealer is so wonderfull and excellent.. After coming from MARTIN CHEVROLET SERVICE SUCKS WILL NEVER GO THERE EVER AGAIN WHAT A DIFFERENCE SERVICE FROM PENSKE CHEVROLET CERRITOS... Im glad i made the deal with PENSKE CHEVROLET CERRITOS A+ KEEP UP THE GOOD JOB.....

Amanzo82

Jun 2, 2016

Sale Rep (Bussey Ellis) was very helpful and welling to deal to fit my budget. :) I'm very happy with my new truck and will be coming back soon. :)

Chevy Family

Jun 2, 2016

Marcos Escobar took the time to get me the truck I was looking for, He went the extra mile to locate, test drive, and even wash the truck when the deal was done. I always go to Penske Chevy for parts and decided to finally buy a new truck and glad I gave them the opportunity on this purchase.

Hank

Jun 2, 2016

Walter went out of his way to make it a quick and easy process. He was helpful, knowledegable and we couldnt be happier with the whole exerience.

camaroguy451

Jun 1, 2016

Went to the dealership to purchase a 2016 Camaro. Our salesperson, John Kotowski (and the entire staff for that matter), were very courteous. One of my best car buying experiences. Never felt pressured and came away very pleased with my purchase.

elena ortiz

Jun 1, 2016

Went with the intention of just looking. Even to just look at pre owned vehicles. Ended up leaving with my brand new 2016 Chevy cruze limited. First brand new car for myself. And I couldn't be happier. My dealer , Brian Arterbery, made sure to only show me cars in my price range and was very helpful. Made sure I left with the best deal for my trade in and great price for my brand new car.

jds2016

May 31, 2016

Was at the dealership to purchase a 2016 Chevy Colorado. Our salesperson, Jesus Lara, thoroughly explained all the features and capabilities of the vehicle. He was very courteous and never attempted to pressure us in any way, which we really appreciated. Jesus even went to Starbucks for us when we learned that the coffee machine at the dealership was not working that morning.

davedthomson

May 28, 2016

First, let me say that I am normally more than happy with my vehicle's service needs at Penske Chevrolet. And, while my service and repairs are always top notch, this time the repairs took far too long for a process that the vehicle itself normally completes without outside help. I arrived at the service department at 7:22am with Stephen Serrano as my service advisor. I explained that my 2014 Cruze Turbo Diesel needed routine oil service and the night before that the "check engine" light came on as well as the DIC indicating "reduced engine power" which followed a brief message indicating "diesel particulate filter is full, continue driving." I could tell by the look on his face that he had no idea what I was talking about, thus he was probably not at all familiar with the Diesel engine. Stephen explained that the mechanic would have to determine the fault codes, etc., but the car should be ready in "a couple hours." That seemed reasonable since I was really only having an oil service completed because the regenerating of the diesel particulate filter simply requires the engine running at high RPMs for about 30 minutes. I head home using the Penske shuttle, but I don't learn that my car is ready after two hours... Instead, it is ready after 8.75 hours. So, while my car is once again running perfectly, I don't quite understand why it took nearly nine hours to get it that way

golf kahuna

May 28, 2016

Great service! Made my service appointment via the web and showed up on the date and time specified. Carlos Olivares wrote up the service order (10,000 mi. service) upon my arrival and an hour later came for me in the Customer Lounge to let me know that the car was done. In and out in 1 hour.I would highly recommend Penske Chevrolet as well as Carlos Olivares fryer service needs.

Jct123

May 28, 2016

See Glen. He's not your typical salesman. He genuinely is interested in pleasing his customers in hopes they will return. He works WITH customers. Very refreshing!

Omarknowsall

May 27, 2016

As a first time buyer, I had a lot of help from Cristian Borja! He was nice, friendly and most importantly knew his stuff! He was very knowledgable with not just in the car of my interest but every single one on the lot! I would recommend anyone looking to buy any car from Penske Chevolrlet to ask for Cristina Borja. You will not be disappointed!

Chinguindi

May 25, 2016

I provide very excellent service I am happy with their kindness and attentionvery excellent service gives me'm happy with their kindness and attention. I'm happy for any reason could understand alo fuy aser buying a new vehicle with Chevrolet

EZ,s New Silverado

May 25, 2016

This was my first ever Brand New Chevy Silverado. Found my guy Heiner Salvatierra through the on line service and he was able to get me the truck I wanted,for the deal I wanted! After searching through the south land , no other dealer was able to come close. Penske Chevrolet of Cerritos carries the volume no other dealer can handle. If you don't believe me...., go try them out for yourself! Heiner provided excellent top sales service!Thank you my man!Keep up the good work!!

Mike & Deni

May 25, 2016

Leah Sneed was very helpful and very knowledgeable about the new Volt. Got the price she quoted and it was a no hassle deal. Highly recommend buying a car from her.

michael mussermusser35atgmail.com

May 22, 2016

Leah was awesome. She was very accommodating and did a lot for me in a short amount of time. I highly recommend going to her.

Jose213

May 21, 2016

Great customer service Glen Ota did not make me feel like a customer who he needed to sell a car too he made me feel like a friend which most dealers do not do so and great environment. Will come back again

lindagrn96

May 18, 2016

My purchase/lease experience at Penske Chevrolet was great! I was given respect, consideration, and great customer service from the Sales and Finance team, especially John Kotowski.

TBird1

May 16, 2016

Glen was very helpful in the purchase of my Suburban recently. He was very knowledgeable and took the extra steps necessary to explain many details of the auto. A true professional. It made my experience an enjoyable one.

Jaimech78

May 14, 2016

Tienen un excelente servicio, El Acesor que nos atendio fue muy amable y muy claro con cada duda, quedamos muy satisfechos muchas Gracias Heiner Salvatierra

budman

May 12, 2016

dealership friendly clean well maintained. My salesmen was very nice well educated honest and very informative on my vehicle. i actually started on line and told Glen Ota just what I wanted and my trade in and he said he would call me as soon as he finds my truck and 15 mins later he told me to come in see the truck he found. So went to the dealership and he picked just what asked for so we crunch some numbers and came up with a very good deal and everything i wanted.

Dixierocco

May 10, 2016

Took my truck in for routine service. I always have a great experience here. Fast and friendly service. They do an excellent job and even throw in a car wash. Thank you!

Armen1715

May 9, 2016

I been almost all S California Chevrolet dealerships this one is best of the best specialy service department Arman M. Team is the best, David Canche is very friendly very professional Many Thanks to David Canche

cathyvall

May 6, 2016

1 1/2 weeks ago we purchased a Corvette Stingray from Penske and couldn't have been happier with the experience or with Ruben Cordero. Our friends recommended Penske and Ruben to us as they had an excellent experience with them after shopping at many dealerships for their Corvette. Ruben and everyone at Penske was attentive, accommodating and, most important, not pushy. Every person we interacted with (from sales to financing) was very professional and cared about making us comfortable and happy. They explained every decision in detail, went over the car functions with us, followed through on everything they promised and have been in regular contact since then to make sure everything is good. Our first choice the next time we are in the market for a car!

Fight Cancer

May 2, 2016

Leah Sneed (internet sales) was great! She was there for us from start to finish! We really felt like she was really fighting to get are deal done!

Ivantr1n1dad

Apr 30, 2016

By far one of the best Dealerships I have ever visited and can honestly say my favorite, the staff makes you feel welcomed and none are ever rushing you to by something you are not 100% happy with. Carlos Olivares is an overall excellent sales rep he got me in my new 2016 camaro with the monthly payments that I wanted I really am looking forward to my next new car purchase..

Mm

Apr 24, 2016

Chevy Silverado 2016, Penske had the best price and overall deal. I shopped for six months. After doing my research I was helped by Ray Taurus at Penske on Monday evening around 8:00 PM. Although it was late I was able to negotiate a fair deal for a trade-in and a new truck that was to my specification. I found Pinsky overall was an honest group of people, and they also have a wide selection without pretense. I live in San Diego County yet ended up driving to Cerrito's for this purchas

mrscastro16

Apr 23, 2016

I had to get my oil changed and set an appointment. The next day was taken care of by David Canche and he most definitely helped and took care of my vehicle. I got my vehicle back as promised and everything was great!!! Thank you again David. I highly recommend Penske Chevrolet of Cerritos.

Mrpinkblade

Apr 22, 2016

My name is German Alvizuris, and first off wow this place is sick. Got me into a 2015 chevy cruze when i needed a car for work then i traded in my toyota camry my wife had for a 2016 chevt equinox. All within 4 month's time. They helped us with everything. I had a ford mustang and was going to keep going with ford but man they didnt do anything for me could get me any car. So i went across the street and bam new cars.. ask for Marco Escobar.. hes awesome!!!

tanner19

Apr 22, 2016

My car was having major electrical problems for a couple months. It spent a few weeks in multiple Chevy dealerships and nobody knew how to fix it. I ended up choosing Penske Chevrolet as my third dealership to try and they were excellent. Faith Fujita was very kind and made it a priority to get my car fixed. I'm only 19 but she was still able to get me into a rental car and had my car back to new within a couple of days. This is by far the best Chevrolet dealership in the Los Angeles area.

Vin

Apr 22, 2016

Worst experience with a service center. Done regular maintenance in warranty they took 4hrs to do, and haven't done multi point inspection. Because of there negligence It cost me 500$ for my next service for misfired engine. Thanks GM for having a this type of service centers and GM did not help me for the out of pocket maintenance.

Customer13

Apr 21, 2016

I have 3 Chey vehicles and have them serviced at Penske Chevrolet and have always had great service their. Will continue to return for the service on my vehicles.

ErasmoFlores14

Apr 16, 2016

My car was making a fluttering sound so I had it serviced at the dealer where I bought it. Faith Fujita was the person who helped and made sure my car got fixed. They did diagnostics, found the problem and fixed it. They also offered shuttle service to my work and back to the dealer. Overall an excellent experience.

Marlen,victor27

Apr 16, 2016

The best sale man that could of help us out with our new equinox. Very efficient and helpful friendly, honest and a great quality of work, excellent customer service.

Adriano012

Apr 7, 2016

Muy eficientes y profesionales, mi vendedor Sebastian Guerra hizo que mi compra fuera de lo mas facil, y tomo el tiempo para explicar en detalle las dudas que tenia.

2016Silverado

Apr 6, 2016

Buying our 2016 Silverado from Brian Sanchez couldn't have been any easier. We spent the morning looking at all of the Silverado options and Brian answered all of our questions. He was thorough in his answers and professional throughout the process. If you're in the market for a new car, Brian Sanchez, Adam West and Ron Gorey of Penske will take care of you.

The Linos

Apr 5, 2016

Coming to Cerritos Penske Chevrolete was the best choice my wife and I had made when purchasing my truck. First, they have the best deals on their trucks. Second, they were willing to still make deals. I walked away with the truck I wanted and did not pay an arm and leg for it. From the sales consultant Walter Martinez, to the sales manager Chris Umer, to the fiance manager Larry Tabarez, they made it a great experience and I would like to thank you.

Casablack

Apr 5, 2016

Christopher Garses made my decision very easy I went in for service in my 2015 Silverado one day and while waiting I was looking at the 2016 Silverado hd diesel and was asked if I would like to take it for a test drive I said no but would like to see if I could trade my 1500 Chevy for an upgrade. Chris came over and put numbers together I couldn't refuse they took my bed cover and steps off my old truck and placed him in my new truck since a fit made my new diesel look and feel even better thanks again Chris !!!

stuaolo

Mar 31, 2016

Brian Arterbery was super helpful. He definitely went above and beyond to help us. He made us feel comfortable the whole time. Thank You Brian!

Eric Silva

Mar 30, 2016

Went to dealership walked around and Mark Wagner came out to assist us. He was really great and knowledgeable in what we were looking and asking for. He gave us no pressure whatsoever. When I was ready to make my decision he went over everything step by step. Still no pressure. I can definitely say that I will be back in late future and send friends and family there

Ashish Verma

Mar 29, 2016

Representative was not friendly - did not ask how I'm doing , say welcome to the dealership,etc. I came back because my brakes still made noise and his response was that may be normal - that is wrong and I spoke to GE Fleet who provides me my company vehicle. When he gave me the vehicle back, he said he had spoke to GE fleet and they don't cover changing brakes. I called GE Fleet and they said they never received his call and further, that they did agree I should get my brake pads changed and now I'm going to another dealership to get this done.

luthersan

Mar 27, 2016

Faith Fahita has always taken good care of me and my wife.We had big problems a couple years ago that took quite a while to find and fix the problem but during that time Faith did'nt give up and kept after the manager and mecanics untill the car was fixed.This time as always she did an excellant job of taking care of us. Thank you Faith

Bo Jackson

Mar 24, 2016

From the moment I walked onto the lot and into the dealership, I felt appreciated, and comfortable. I've been to many dealerships and as well been in sales for many years, I've never seen a better run establishment. The staff all gets along with one another. From the janitor to the owner, all staff Works together like family. A salesman by the name of CHRIS GARCES, helped me purchace a new car. He also had help with a saleswoman named Shea _______. What I really liked about CHRIS GARCES, is that he never once pushed me, made me, or intimidate me in anyway while he was helping me get approved. No matter what issues were brought upon his sale, he handled it with a smile and with class. I've been in sales many years, I know first hand how difficult it is to deal with customers and problems getting the sale to finalize. He and SHEA, never once broke that smile or put on a fake smile. Never once did they act as if the sale was important to them or that it was not a big deal to them. Instead, CHRIS & SHEA made me feel like I was important wether the sale happens or not. Made me feel like they were gonna do all they could to HELP ME, NOT HELP THEMSELVES. As hard as it is to trust people these days, I immediately felt comfortable and felt that I could trust him & her. I was there from 11:30am to 6:40pm. CHRIS & SHEA did everything they could to get me approved and into the car I wanted. After sale was made I had been there a long time. Then they sent me to finance where a man by the name of LARRY, "HELLO". Was excellent. I mentioned to Larry that I haven't ate all day and been at the dealership all day and asked him if he could wrap this paperwork up, well MR LARRY, made my night. He hurried as fast as he could. I was really impressed with this dealership before I met LARRY, But after it was all said and done, I was now super impressed with the dealership. From the first salesman to the last, there was no time where I said anything negative to myself or was wanting to pull my hair out. I was hungry, tired, restless, and yet, the staff was so awesome, that it made this the best experience buying a vehicle. Thanks to all who helped me to get into my new MALIBU 2016. HELLO!

Always Chevy

Mar 22, 2016

Although we started off with a rocky relationship due to problems with the new vehicle I purchased back in 2014, staff at Penske Chevrolet Cerritos did everything possible to resolve the problems and make me a happy camper--which they did--admirably. When I take my car in for annual inspections, the service department greets me with friendly faces and offers of assistance. Yesterday, it was David Canche who greeted me, asked the reason for my visit, and completed the paperwork. He also let me know when the work was done. At other dealerships, you wait for someone to approach you, then send you in to see a service representative. They may or may not be the one to follow up with you on status of your vehicle. At Penske Chevrolet Cerritos, you know who's following up on your service. Kudos to all their staff for their amiability, knowledge, and customer service!

Merry Christmas; Tracey

Mar 22, 2016

I would recommend this professional and friendly environment to everyone They get you in and out in a timely manner. I really appreciated that my car was washed because it was dirty.

Cahlito

Mar 20, 2016

Excellent Performance & excellent Team with top notch service, this is the 2nd time I bring my truck and I can honestly say that they treat it like it's personally their own truck from the moment it arrives until the moment it leaves.

Hector0462

Mar 20, 2016

Friendly, helpful and very respectful when it comes to business. They also try to help you workout a plan for a new or used car you wish to buy from them which is great.

Hector0000

Mar 15, 2016

Not only am I impressed by the vehicle I have purchased, I am too pleased by the professionalism of all staff members. I will definitely be recommending this dealer.

Jackie81

Mar 15, 2016

Thank you Nabor Gomez! Excellent job. My husband and I were really happy with your service. We love our new car #teamchevy#malibu15#newcar#happy

Siliverado2016

Mar 12, 2016

Very happy customer . Thanks to Alex Moreno and his sales manager Aurther for helping me purchasing my new silverado truck. They're very nice people . The whole sales team are great to work with . Excellent dealership.

Laurenfrmn

Mar 11, 2016

Mark Wagner is the best salesperson at this dealership. He's a super real guy and goes above and beyond to create a great connection with his customers

Very happy customer

Mar 11, 2016

It was very easy to schedule a service appt. For an oil change the day before. Service advisor Carlis Olivares was very helpful and polite.

diannec

Mar 9, 2016

I had a really good experience at dealership. Mark and alter rest of the staff members took care of us and went home with the car I wanted.

Casamot

Mar 7, 2016

I went to the dealership not expecting to buy a car right away. Eduardo Rosas was the only person that approach me and asked if I needed help. He took us to the car we wanted to see and gave us the honest truth about the car. Because of Eduardo's kindness and eagerness to help us, we decided to buy a car that day. Eduardo had a client so he had his coworker Carlos Martinez help us with a contract. Both salesmen are very polite and very helping. After leaving the dealership both salesman still helped us over the phone every time we need help. I highly recommend both gentlemen the next time anyone were to come to Penske cerritos Chevrolet! Eduardo Rosas and Carlos Martinez!

jesus Romero

Mar 4, 2016

It was a good experience sales guy Brian Artebery great guy he found exactly what I was looking for and yes I will recommend him Brian

Alvaro S.

Mar 3, 2016

Mark Wagner helped me with the purchase of my brand new 2016 Chevy Cruze. He made the whole experience of my first new car purchase simple and fast. On top of that everyone there has a great attitude and I truly believe that they want to help anyone that walks in there walk out happy and hopefully with a new car. Definitely worthy of a 5 star rating.

uliemi16

Mar 3, 2016

la persona que me atendio fue muy amable y me resolvio mis preguntas estoy contento con su trabajo su nombre es giovanni rubio entonces si lo recomiendo

Leah, john and Paul are the go to people

Mar 2, 2016

Leah, John and Paul were great, they made this process so smooth, I'm extremely happy everything was handle in very professional matter and with great laughs, made me feel like I was with family, I would highly recommend this dealer as i already have someone in contact with, Thanks Penske you guys will always be my #1.

cris

Mar 2, 2016

Leah, John and Paul were great, they made this process so smooth, I'm extremely happy everything was handle in very professional matter and with great laughs, made me feel like I was with family, I would highly recommend this dealer as i already have someone in contact with, Thanks Penske you guys will always be my #1.

Garcia, Hilda

Mar 2, 2016

The service was great! The staff are very supportive and met my needs. I highly recommend this dealership because I am satisfied with the vehicle that I chosed.

Pats Fan

Mar 2, 2016

The best car experience I have had in years. Had my sights on a Kia Optma they got on a trade, not only was the price right, the team of Adam, Fernando, Walter and Johnny in finance were helpful honest and easy to work with. A busy store plenty of staff and lots to choose from.....Thanks to all.

Wickedcargirl

Mar 2, 2016

Needed to have my front tire replaced and while there decided to do an oil change as well. The service was excellent my vehicle was completed on time and David arranged a ride for me to work and then a return ride back to the dealership. Couldn't have had a better experience.

Blake

Feb 27, 2016

Thanks Ron Gorey for awesome service. I got my 2016 Chevy Camaro through him and went beyond with everything. I personally recommend him if your in the market for a new car. Penske Chevrolet in Cerritos is #1 ????

4x4colorado

Feb 26, 2016

Bought a new 2016 chevy colorado at penske chevrolet. Shopped around at a few dealerships before going to penske. The sales staff at penske was friendly and knowledgeable. It took a little hashing out but i got the vehicle i wanted at an unbeatable price (believe me i looked around!) there were some outstanding recall sevice that needed to be performed before i could drive it, but that didn't matter because the sale associate delivered the truck to my front door as soon as it was ready. Can't ask for much more (though i definitely tried ??)

Ivanred

Feb 23, 2016

I had to replace my dashboard because it was coming undone . I set a appointment with David C and he got it replaced within hours . Amazing and fast service

bevgurr

Feb 22, 2016

Alejandro Moreno did a spectacular job of working with my budget and getting me an amazing deal on a car that fits my family and is the car of my dreams. :-)

Kdubb

Feb 20, 2016

Wow! I absolutely love my new car and was very satisfied with the services John K rendered. Thank you and keep up the great work!

Raquel 1234

Feb 20, 2016

Osbaldo Barajas was a great help with the best options for me.Thanks again Osbaldo! The prices are very good and the finances person too he offered a very good insurance for my new 2016 Chevy cruze. I'm very happy with my new car!

william aguilera

Feb 19, 2016

Went to Penske Chevrolet in Cerritos. was greeted by Ron Gorey. By far the best experience I've ever had at any dealership. Actually going back in 2 weeks to get another car for my wife. 5 star treatment. Thanks again.Was actually contacted 2x by Ron asking if I had any problems with the vehicle and any regrets, by far no way. Thanks again Ron and Penske Chevrolet.

ABJ

Feb 13, 2016

I've had the pleasure of having Faith Fujita as my service advisor the last few times I've visited Penske Chevorlet. Faith is sincere and down to earth; prompt and very professional. I definitely recommend Penske and Faith Fujita for Chevy service.

jetdriller

Feb 8, 2016

This is a no nonsense dealership. The have a good staff and good prices. It would benefit you to give them a try. We completed our transaction in record time.

apfahler

Feb 4, 2016

these 2 gentlemen did everything from making us feel comfortable to even buying coffee because it was cold. We appreciate the great service and professionalizm from both of them. Johnny found ways to make sure we had the best financial experince with the best deal and Osbaldo made sure our car was ready to when we got there. he even helped us set up all the gadgets to the car. We are extremely satisfied and we'll be back for our next purchase from Penske Cheverolet and these 2 gentlemen.

Barbiebear

Feb 4, 2016

Emailed with Jadah Lewis to nail down car and terms. Chris Garses was very helpful when I went to the dealership, even transferring a child restraint seat from old to new car.

chevygirl99

Feb 4, 2016

Thank you David Canche for taking care of my car yesterday. It took less time than expected and a nice plus was to see my car washed. I will return next time.

Redd2016

Feb 4, 2016

We were very happy purchasing my 2016 traverse. Arron Herrera was fantastic and pleasant. Cerritos Penske Chevrolet is the place to buy a car. Thomas & Gloria love

selina

Feb 2, 2016

Thank you alejandro moreno for helping us and getting a good deal everyone was helpful and friendly good customer service and thanx for the food ?? ... we just went for service but got a good deal to trade in our Colorado

Satisfied Customer

Feb 1, 2016

I had an oil change coupon so decided to try Penske Chevrolet. My service writer was Faith Fujita who got me in and out of there in record time. She called me when there was a concern about a faulty part on my car, and then sent the shuttle to pick me up when my car was ready. I am very satisfied with the work done and service I received.

sophia solis

Jan 31, 2016

Thank you Alejandro Moreno of Cerritos Penske Chevrolet. I have been through the process of purchasing a vehicle too many. I came in, knew what i wanted, you listened to me, made my visit productive and sweet and left with a beautiful chevy cruze.

Anthony Weber

Jan 29, 2016

This is my second purchase from Penske Chevrolet Cerritos and im sure i will be going back for many more. Leah Sneed was more than helpfull during my car buying experience making it a pleasant and easy choice for me and my family.

Gentry Humphrey1

Jan 28, 2016

Scott Hall outstanding sales person, exhibited professionalism and product knowledge; enthusiastic about customer service and provide me with what I was looking for in a Corvette. Good listener and took substantial time to demonstrate the bells and whistles. He sizzled the sale and made me feel as though I have the most unique 3LT Z51 vet in SoCal!!!

ssalas

Jan 21, 2016

I always enjoy making my car needs appointments early in the morning. I arrived at 7am sat. Jan 16 and right at 7am sharp, Faith Fujita greeted me. She attended me right away. She was cordial, quick, and had me out in 1 hour! Having an appointment always makes it easier, Faith made it pleasant. Thank you Faith Fujita and Penske Chevrolet.Regards, Salvador Salas

salcedo3180

Jan 19, 2016

Faith always take care of our vehicle needs. I get in contact with her and she's always ready to assist us. She always makes our visit go smoothly.

Aeneas

Jan 18, 2016

I bought a used 2014 Cuze from Penske, and Bussey Ellis was my salesman He was great. I was treated fairly and buying a car from Penske was a positive experience. I plan on buying another car from them.

Nurse59

Jan 16, 2016

My salesman Mr.A.Moreno was outstanding. He was so helpful & took his time with me. The Dealership was excellent. Would highly recommend them to my family and friends.

Parrott20

Jan 15, 2016

Very easy to work with, knowledgeable, employees go out of their way to find out information they do not know! And honest l, their trucks and vehicles are low priced but still just as good as any other dealer vehicles

nren

Jan 13, 2016

David Canche, service was amazing! I was on a time frame to get my oil change and he was able to get me in and out!

Marv-star

Jan 9, 2016

Great place to go get a car. Orlando Bautista really went beyond to help us get the traverse. The got the scratches that it had out and got detailed for us. Explain clearly the details on payments.

rredmon5520

Jan 9, 2016

Every time I come to Penske of Cerritos im helped by a guy by the name of Tony very excellent customer service skills gets things done very knowledgeable I'd recommend Penske Chevrolet to all my friends and family and I would tell them to ask for Tony Thanks

Satisfied Tahoe Owner

Jan 8, 2016

My husband and I had been looking at Tahoe's for about a year on line and at other dealerships. We went to multiple other dealerships and they played games in dealing on the price. With this experience, we found the exact Tahoe we wanted online, walked into the dealership, asked for the price we wanted, and they said yes! And the deal went forward! Thank you so much Mark Wagner and Penske Chevrolet of Cerritos for helping us finally get the Tahoe we have been looking for!

davedthomson

Jan 7, 2016

I bought my car at this dealership last January and bring it back to the dealership whenever I have ANY service related issues. My warranty expired long ago, which means I'm paying for all of my maintenance/service needs. For all of my service needs, I put a great deal of faith in Faith Fujita, my service advisor. She is friendly, on top of her game, and can be trusted to provide me with what my car needs in terms of service. She consistently under promises and over delivers, and that results in me being one very satisfied Cruze Diesel service customer.

Hello

Jan 7, 2016

Osbaldo Barajas was an excellent salesperson. Was friendly and professional. He wasn't pressuring us on the sale made us feel comfortable. I would highly recommend him to any buyer.

rob daniels

Jan 7, 2016

Chris Garses was my sales guy. Went up and beyond to help and make sure all was taken care of. I did over the phone and got the deal I wanted for my son. Could't be more happy and impressedThanks Chris

ww

Jan 7, 2016

Ron and Penske Chevrolet made the process of leasing my new vehicle absolutely painless. Throughout the process, Ron was straightforward and honest. He never pressured me or tried to sell me something I didn't want. I couldn't have asked for a better experience.

IMedina97

Jan 6, 2016

Recomend this place to anyone theyre really helpful they got me a great deal and Martin who was the guy who helped me all through the process was really nice and Serious about making a deal and getting me my New Camaro, will definetly recomend friends and family here

MT

Jan 6, 2016

We came to Penske Chevrolet and met with Eduardo to look for a Chevy Volt which has particular color and features. Eduardo were helping us to find the right car and test drive with us, showed us features of the car. Then he help us finalize the deal of the car. We are really happy with the service from Eduardo. However, we a little disappoint with the finance officer. He did not explain clearly the details of sale contract at that time.

Oscarado

Jan 6, 2016

Went to see a Silverado they had in there inventory and met Mohammad Rahman. I asked him " habla espaniol" he said poquito so I said cool lets talk. We took a test drive and finalized the deal. Mo made the process very smooth and I am pleased with his professionalism. Two thumbs up to Jonny Chase in financing.

ross2016mitchell

Jan 6, 2016

Bussey did a great job following up with us and making the sales process easy and straightforward. I would highly recommend working with Bussey on a car or truck purchase.

El chavo

Jan 5, 2016

This guys here at Penske were good an honest to me I'll definitely go back an purchase another truck from then any time thanks Martin cortez

MariaR

Jan 4, 2016

Osbaldo was so great and patient helping us find what we were looking for. We were very pleased with our 2016 Equinox purchase! Couldn't have asked for better service.

ccchanel

Jan 3, 2016

Faith Fujita is simply the best. Her customer service is more that outstanding. You're treated like an "old friend". I would highly recommend Penske Chevrolet for service and sales.

Alborzian

Jan 2, 2016

Walter Martinez provided Excellent customer service and gave us a great deal on the vehicle. Walter was recommended by a friend and provided us with the same deal. There was no hassle!

chevyeq15

Dec 29, 2015

Scott Hall was referred to me by a family friend and I will gladly be doing the same & refer him too. I knew what I wanted, he answered all my questions & concerns.

Icasan

Dec 25, 2015

Mr. Martinez facilitated our vehicle purchase by recognizing our slight rush to get the car we really wanted. He was able to take our car back from another salesman that thought the car was up for grabs. I appreciate the efforts he displayed. We are very happy with our Chevy Volt!!

Mr.Bala

Dec 25, 2015

No words can described the amount of time and professionalism Alenjandro Moreno (sales) dedicated toward us, we felt care for and not just for our business.

allblackcamaross

Dec 24, 2015

I received great service from mohammed rahman. he gave great customer service and my transaction was quick, easy, and i got a great deal. thnx mo!

danljc

Dec 24, 2015

John Spanton provided excellent service to me as I purchased a 2015 Chevrolet Cruze at Penske Chevrolet Cerritos on 12/14/15. Thanks again and happy holidays! Dan Cooney

Gabe

Dec 23, 2015

Service advisor Giovanni Rubio was very helpful. Very good customer service. Very happy with my visit and I will not hesitate to take my car in for any future service needs.

Valp2112

Dec 22, 2015

The Customer Service was excellent from the beginning to the end! Giovanni was quick and to the point of what would be done and how long it would take. He was prompt in informing me that my car wouldn't be ready until the next day and was quick to provide me a loaner car and was prompt in assuring I received the car in a timely manner so I didn't have to wait. Thank you for the excellent service!

mmacleod22

Dec 20, 2015

The Penske team is on top of their game. From the team that calls you and follows up to the Service manager like Giovanni Rubio. They all are great to work with. I even drove 20 extra miles to have my service performed here. Thanks Penske....

duckthurr

Dec 19, 2015

I went in to get my car serviced with the multipoint inspection as soon as and as quickly as possible since I had another appointment after. The service representative Carlos Olivares accommodated me right away even though I was quite early for my service appointment. The Filipino gentleman who first receives you when you arrive is very friendly and cheerful. He made sure my car was washed clean. Overall, the service department personnel are courteous and professional in their demeanor. I am very pleased with the service I received. Thank you Penske Chevrolet Cerritos!

Larry C.

Dec 16, 2015

My Penske Chevrolet experience was "The BEST" Customer Service Experience I've ever had at any car dealership! Faith Fujita greeted me with a warm smile in a cold afternoon. She addressed & solved my car repair concern in 1 hour, "exactly" the time she said it would take to fix my Trailblazer. She offered me a delicious cup of coffee & showed me the waiting room. Car dealerships can be like going to a dentist office. Not comfortable while you are getting drilled. Faith Fujita quickly solved my car problem, didn't "drill me" with a long wait & expensive bill. If you ever go to Penske Chevrolet in Cerritos, Ca., I recommend you ask for Faith Fujita in Service Department to Help You! Thank You Ms. Fujita for making my service experience the BEST Car Service EVER!! Larry C.

Clinically_sane

Dec 14, 2015

Recently I went to Penske with my mom to see a 2011 escalade. When I saw it I knew I wanted it. I believe the salesman I used name was Mark. He greeted my mother and I right away and went to go get the keys. Driving the escalade was perfect. Smooth ride and sitting up high, I used to driving lowered cars so I really liked how it drove being higher than usual. When we got back , he prepared all the work for us. The financer was again easy to talk to, was respectful and humorous. After all the paperwork was done I had someone at Penske help me set up onstar, which was helpful. I like Penske because they treated my mom and I with respect and everyone was helpful; the person who helped with online before going in , the salesperson and the financer were all nice and helped my experience with Penske to be a memorable one. I am grateful the let me have a car and ithe meant and still means something really special to me. Also Larry Tabarez called later on after the purchase and was nice to me and asked if I needed anything else, that was also nice and courteous for him to do

allip

Dec 10, 2015

After my lukewarm review on Yelp due to Adam West's unctuous used car salesman tactics, I was offered an extra key for the vehicle I purchased from Penske as follows: "If you can let me earn a chance to redeem this experience for you. We'd love to provide you with a complimentary key seeing as how the vehicle didn't have the extra hub, free of cost, Thanks again for the feedback so that we may progress, but we'd love to help improve your point of view and hope to recieve a positve experience rating if obtainable." When I made multiple attempts via email and telephone to schedule picking up a new key, no one ever responded. I finally went back to the dealership yesterday to see why they had not responded to my multiple attempts to contact them and was told that the point of offering me a new key was so I would take my lukewarm review down although these terms were never explained in the original email. Shame on the management for failing to keep their word as expressed in their email. A positive review would have been obtainable if the dealership had kept their word.

George

Dec 7, 2015

My salesman Mohammad Rahman was a great & experienced person who was honest and genuine. No pressure and completely patient with me. The people at Penkse Chevy were complete professionals. I recommend them to anyone looking to buy a car.

Roberth

Dec 7, 2015

Nabor Gomez was my salesman he is very nice guy i am very happy thank you Nabor for your help to get this nice car

dandn

Dec 6, 2015

Rosalinda set-up our Service Appointment. She even advised me of the Coupon on their website to receive the Special. Giovanni Rubio was our Service Advisor. He was very nice and helpful. We are switching to this Dealership for our future Services. Thank you both!!

TonyA

Dec 6, 2015

It was so nice being able to get the right person like Christopher Garses. He is very professional in handling all my questions. This is my third car and I'm very happy the way he handles everything... very excellent job. Thanks again.

juanjo72

Dec 5, 2015

John Spanton from internet sales was very knowledgeable and made our purchase process very easy from the moment we spoke to him via phone until we left the dealer. Larry from finance was amazing and went out of his way to get us the best deal. Would definitely recommend this dealer!

Lidia

Dec 5, 2015

It was nice being able to get the right help with what we were shopping for! We appreciated the experience. Our salesman was very patient.

Satified Customer

Dec 5, 2015

I have my three cars serviced at Penske's Chevrolet. My positive experience is due to the professional handling of my service issues by Service Advisor David Canche. I appreciate the respect he extends and his patience in listening to me and trying to resolve whatever mechanical problem I may have with my cars. Also, the other staff I have had contact with are always courteous and helpful. I love the new waiting room which is very comfortable when you have to wait for your car. Thank you Penske for such a pleasant waiting room environment.

juan's silverado

Dec 4, 2015

very satisfied with purchase price was very competitive color of silverado I wanted with extras desired I couldn't find a better deal if I know any looking for a vehicle I will refer them to penske Chevrolet of cerritos and specially recommend Martin Cortez as a salesmen he is very patient once he knows what you are looking for he makes every effort to show that vehicle.

Simpsonsiloman

Dec 4, 2015

Having a new vehicle is always great and very few problems at first. It's nice to to give a review on day one but to me a better review would be after a few years to see how good Chevy responds to problems. In past experiences with dealerships they love you before you sign the check then care a lot less after they have your money. I am optimistic about Penske Chevrolet because Ray Torres and the other team members have really been good to me so far. And I thank them for that. I would highly recommend this dealership so far. As always time will tell. And by the way I'm really loving my new Silverado.

Voltastic

Dec 4, 2015

I would like to express my thanks to Penske Chevrolet for taking the time to make out deal work. Our salesman John Kotowski really worked with us and our trade to make this deal work. We are very pleased with our deal. We will certainly recommend Penske Chevrolet.

Erik6532

Nov 28, 2015

Jesus Lara was PERFECT - truly!! He was never hard sell, completely attentive, courteous, funny, smiling all the time and got me what I wanted without ANY hassle at all. Seriously, NO HASSLE!!!! I was amazed and pleased and want to deal with Jesus on my next lease. Penske was such a great experience and even though I have a closer Chevy dealership, the extra miles are WELL WORTH the experience!!!

Frank

Nov 28, 2015

My salesperson and the manager were just the best people. Will highly recommend this dealership.Thank you all. Looking forward to doing more business with you.

Merry Christmas; Tracey

Nov 26, 2015

I want to express my gratitude for Penske team members. They were all so helpful and patience with me. I especially want to give thanks to a great salesman, Nabor Gomez, he got me a great deal on my 2016 Chevy Malibu. I am enjoying my car. Merry Christmas to me..... I highly recommend this dealership... Tracey A.

Gmoss2069

Nov 25, 2015

Service was very good. Added car wash is a plus. Faith was great letting me know what services I needed. Also she checked to make sure there no more recalls on vehicle

carol

Nov 24, 2015

After purchasing my vechile, received a fed ex letter cancellation notice to return the vechile. With a credit score close to 900, I went to return it only to find out that you would not provide the gap insurance. Went directly to my salesperson who could not believe it and took care of the matter.

Rob1234

Nov 24, 2015

Chris, Johnny, and Jessica are all outstanding, as well as everyone in the service dept. It was a pleasure to buy my second Camaro from this dealership. Will by my next car here, from the same team I hope.

Ale traverse

Nov 14, 2015

My service advisor was very polite and helpful. I didn't have to wait long. As soon as I got there someone approached me and got service.

Lucy

Nov 14, 2015

Me cambiaron la bateria de mi carro Chevy Cruze 2014 cubierta bajo la garantia , rapido y eficiente. El servicio que me dieron como clienta y persona fue de lo mejor todos los empleados son unos profecionales. especialmente el que me atendio a mi Tony Lathun tu eres el NUMERO 1 Gracias ! Exelente trabajo sigue adelante

Wickedcargirl

Nov 14, 2015

I have been coming here since I bought my first Camaro from them in 2011... Regular maintenance, etc... It's always great service and friendly staff!

diesel dude

Nov 9, 2015

Great dealership, very friendly, and helpful. My salesman Walter Martinez was knowledgeable and helpful about my 2500HD 4x Diesel that I purchased. The models on hand were equipped they way I wanted my new truck, with the exception of trailer mirrors. Walter took me to the parts department to inquire about getting the trailer mirrors installed on my truck. Walter and the helpful parts guy spent the time looking everything up and got me squared away. The very next week, my mirrors were installed along with a few other items thanks to Jessica Lopez who took great care of me. I received follow-up calls by both to ensure everything was taken care of to my satisfaction.

Richard

Nov 7, 2015

Tony Lathun was my service writer and haws very friendly and professional. My car was done at the time promised. Tony was able to explain what was happening and is very helpful.

Danny H.

Nov 1, 2015

It was a good experience going to Penske dealer, Service was great and the person that attended me was David Canche, he was very helpful and he answered all my questions about my car. thank you very much David C.

carguy

Oct 29, 2015

Faith Fujita assisted me when I had to have work done on my 2008 Chevy Silverado. Being a Corvette owner, I told her I am extremely picky. Well, everything was done to perfection. I am a totally satisfied customer.She inquired about my Corvette, then informed me there is a recall that I have not completed. If I called her back with the VIN, she could order parts to complete the recall notification. I will be a repeat customer.Penske's service personnel are very courteous, professional , and knowledgeable.

amosv

Oct 27, 2015

Spoke with Ron Gorey via the internet first before I went into the dealership, Told Ron what type of vehicle I wanted and he said "Vince come on down". I met Ron and let me tell you, this guy knows his stuff when it comes to chevy. Over all I got the truck that I wanted and could not be happier with the deal that I got.

isonzo01

Oct 26, 2015

Aaron was very good. The lack of excellent ratings across the board was due to the length of time waiting for finance to have someone available.

dianacast

Oct 21, 2015

Faith is the best! Easy communication while I was at work. No hassle. Great hours, easy to night dropoff and late pick up works all the time!

Woodrow

Oct 21, 2015

I had a very good experience at Penake Chevrolet! Faith Fujita was very pleasant and helpfull! I will definately be coming back! Thank you for your service!

Dixierocco

Oct 20, 2015

This was my first serice experience and Tony Lathun was great, very friendly and professional. The waiting area was clean and offered free water and coffee. Also, I received a complementary car wash. Thank you Tony!

Rdk4

Oct 19, 2015

Bussey Ellis was very knowledgeable and helpful during our visit to the dealership. He took his time to make sure all of our concerns were addressed. He gave us our space to make the decision of purchasing but checked up on us to make sure he answered our questions. Bussey was never pushy which we greatly appreciated and made us feel very comfortable, he even called us after our purchase to make sure we were happy and see if we had any other questions.

Isabel922

Oct 17, 2015

Service was great, Chevy employees were very courteous. My salesman Osvaldo Barajas was professional and patient, I ended up purchasing the Malibu LTZ and I'm very happy.

tkst32

Oct 15, 2015

Bussey Ellis was very knowledgable and helpful during our visit to this dealership. He took his time to make sure all of our concerns were addressed and made us feel comfortable with a big purchase. Highly recommended.

Ara1512

Oct 13, 2015

David Canche, Is very helpful and ready to answer questions and find solutions when needed about my vehicle..I am very satisfied with the service.

EKIMIGOP

Oct 7, 2015

Noel Johnson was the one who helped me to get my dream car, he is very respectful and professional, he did his very best to get the price that I want for my camaro 2lt 2015. Mr Johnny from the finance department also explained the extended warranty, gap,three for one,karr security, which I see the value of them and that gives me a peace of mind and hassle free in the future , and he helped me with a better deal with 72 months!... Overall I'm satisfied and enjoying my car! Keep up the good work guys!Michael!

Kermie

Oct 7, 2015

Recently, I needed to take our 1993 Equinox LT into the dealership for cleaning of the fuel system. Tony Lathun was the service rep who took care of the matter, and he was very courteous and efficient. I was in and out of the dealership before I could finish reading the paper.Happily, Bob M.

MH

Oct 5, 2015

Pulled up to check on bedliner order. 4 happy service writers approached me smiling and say " do you need any help"? I say "sure" "can you wash my truck?" They say "no problem and away they go" I dealt with Jessica who let me know that my bedliner was in and they could put it in the shop pronto. Installed the bedliner on the spot and washed the truck VIP. I have never had an experience of customer service that pleasant. Keep it up Jessica and the gang!!

blah

Oct 1, 2015

Excellent follow thru in explaining the intricacies of the new Corvette by Orlando Bautista. Reed Amari was fantastic in getting me the car and taking care of all of the admin paperwork.

Italynstalyin

Oct 1, 2015

Excellent service from start to finish!! This wasn't the first dealer or even Chevy dealer for that matter. Bussey came out right away and was helpful without being pushy. I was up front with what I had and was looking for. Long story short Bussey explained my options and it turned out better in my favor. I figured I would get into something used at a good price but drove out in a brand new 2016 Malibu. Everyone from The service dept. to the finance manager , and obviously Bussey have done everything to make me have a great car buying experience!! I would recommend Penske Chevy in Cerritos to anyone and make sure you talk to Bussey Ellis. He's exactly the type of sales professional I look for when making a purchase as important as a car.

LNavarrete

Sep 29, 2015

Very happy with my new purchase, Jose went the extra mile an got me in a car of my choice. Pleasure doing business with Pensake Chevrolet!

Harley71

Sep 28, 2015

I took my car in for minor service (e.g., oil change, tire rotation, etc.) and was assisted by Carlos Olivares. He was very personable and professional. He estimated that the work would take between 1-2 hours to complete, and true to his word, I was back on the road within an hour and a half. The price of service was very reasonable, and the VIP free car wash was a bonus. Thank you, Carlos, for making my service appointment pain free!

Susie

Sep 28, 2015

David Canche had a smile and was right there when I drove up at the appointed time. He listened, asked questions and quoted a reasonable price. I was in and out within the hour! Thank you David Canche.

juju69

Sep 25, 2015

theres no time to get bored waiting for your vehicle to be service! Carlos Olivares the Service Advisor excellent service made it happened!! Thank You!!!

MH

Sep 24, 2015

Walked in after work and within 2 hours I was driving away in the exact Silverado that I had been looking for. The transaction was very easy and no time was wasted. Walter took all the fluff out of the vehicle purchase transaction and just got down to business. The price was very fair and the courtesy and manner was excellent. Good job guys! We will be back and will send others your way!

Carol

Sep 21, 2015

The Sales Representative (Sebastian Guerra) was very patient and easy going with us. He took his time in answering all the questions I had about the vehicle I purchased. He was very understanding and was able to substantiate all the background with easy terms.

ckj

Sep 20, 2015

Caught the bus to the dealer in 100 degree weather was sweating like a runaway convict when I arrived, was greeted with water and was told to relax for a second, then was showed a truck in my price range and was sent in a fully equipped Chevy Silverado within 3 hours. EXCELLENT SEVICE!!!

Eli

Sep 20, 2015

Shazette Leah Sneed, made us feel very comfortable and making sure we chose what we wanted. A very well knowlegedable person about the cars and trucks. Shazette gave us a friendly service and with no pressure and making sure my Wife Arlene got what she wanted, Service and a Smile.

Traverse J

Sep 18, 2015

I had an appointment with Ron Gorey and he was waiting for us when we arrived. Had the Traverse that I wanted and we went for a test drive. Got back to the dealer we completed the paperwork and he explained and showed us how everything worked and we were finished. Everything went so smooth. Thank you so much

Luis 5.7

Sep 17, 2015

I WENT TO DEALER AND JOSE LOPEZ HELPED ME... WE TALKED WHAT CAR I LIKED .THEN WE SAW THE TRUCK AND I CHOOSE THE SILVERADO... THANK YOU JOSE LOPEZ ...MY NEXT CAR I'LL BUY IT IN CERRITOS CHEVROLET

Mel

Sep 17, 2015

After shopping for our vehicle at 4 other dealerships, we finally got what we wanted at the best deal at Penske. Thanks to our sales professional Jesus Ayala, we wasted no time and got the best price. We knew exactly what we wanted already. It was just a matter of finding the best deal around. He found the vehicle we wanted and then some! He knew we weren't interested in looking at a vehicle so with a quick browse, we started talking about numbers immediately. As soon as soon as we saw our magic number, we went straight to paperwork. He explained all the docs we were signing. As we waited for financing, he continued to keep us informed with the status and made sure we knew to ask for him if need be. We love our new truck and especially liked the stress free environment at Penske. Thanks to Jesse (Jesus)!

Bobby

Sep 16, 2015

We were treated with friendliness and respect. Our sales rep Scott Hall was very helpful, attentive and informative. He answered all of our questions and was very helpful in the process of leasing our Traverse.

Christian

Sep 16, 2015

Took my car in for a recall notice and oil change. Everything took care of quickly and professionally, especially the rep that assisted me, Faith Fujita. Great work, keep it up! Christian Hammerl

Christyyy

Sep 16, 2015

Faith Fujita was very nice and helpful. She offered me water and coffee. She was attentive to the car service. My service was complimentary with my new car but she still took time to assist me as if I was a paying customer. Thanks

wolfboy15

Sep 14, 2015

Was in the market to purchase a large SUV for our growing family. Dropped into two dealerships with Penske Chevy being the latter and was truly pleased with the level of professionalism and service. Our experience wasn't just corporate and cold "professional"; it was genuine. Like a welcoming family helping with any concern and question. We had a ton of laughs and overall great time. Almost like I wasn't buying a car and just dropped in to chat. 3-4 hours passed and we didn't even know it. Keep up the great work Penske Chevy!

Mr. Ponce

Sep 13, 2015

First of all I want to say thank you to Reynaldo Torres for his help and knowledge, He was quick on all my question on the Traverse LS I purchased two weeks ago. My apologies for not responding back to you soon but my family and I were enjoying our new Traverse LS plenty of leg room and kids love it. Sad to say sorry Ford Explore could of should of but couldn't afford you.

Voltech

Sep 13, 2015

I bought my Chevy Volt at Penske in Cerritos. Very fair price for the quality vehicle I received. The Volt is truly amazing vehicle and this is why it has one of the highest customer satisfaction ratings. Service is always excellent. I will definitely buy future vehicles from Penske.

PeterSorianoSr

Aug 31, 2015

I had reached the 90,000 mile mark on my vehicle and took it in for the recommended maintenance.Faith Fujita was my service agent. She was very nice to work with. I have been going to Penske Chevy since I had a bad experience at another dealership with the same vehicle a few years ago. During this visit the power to the facility went out after I left my car for service. Faith immediately contacted me to advise of the situation and I had them keep my car and perform the repairs as soon as the power was put back in service. The next morning Faith contacted me and advised that my car would be ready that day and provided me with a list of the mechanics findings on the car. I choose to have all the suggested work done and I picked up the car later that day. I would recommend the team at Penske to do work on your car as they are very prompt and keep you informed on the status at all times.Submitted by Peter Soriano, Chevy owner.

jamweenee

Aug 20, 2015

I traded in my 2012 Camaro that I had previously bought from Penske Chevrolet to use as a down payment on a 2015 Chevy Silverado 2500HD 4x4 truck. Ms. Sneed went above and beyond to help me find the very truck to suit my needs, and coordinated the trade-in of my car. The day was a long one, but it was stress-free with zero hassle. I would recommend Penske to my family and friends, and have no doubt I am a customer for life!

Ruben Castaneda

Aug 20, 2015

I've purchased a few cars in my time and the customer service I received here was by far the best. No hassle and no wasted time.

vsolo92

Aug 18, 2015

I went to you guys after i visited another chevy dealer. First off the staff was very friendly and helpful. to start off the prices were super great that why i decided to to stay look for a car, keeping in mind that i had only went to go see the cars. I was happy when i found something that I liked and was within my price range. I waked out of there with my 2015 Malibu. i was happy knowing i had made a great choice and with Fernando Hernandez's help i was found what i was looking for.

pissed off

Aug 15, 2015

I was told after 7 days of my truck being in their shop that the noise I heard was standard wear and tear, my truck broke down two days later with broken leaf springs, needless to say this dealership is now under investigation by General Motors for negligence and safety. Oh did I mention it's a 2014 Silverado with 9k miles "standard wear a tear" good luck with that see you court

Rochelle

Jul 23, 2015

I have used Penske Chevrolet for over 2 years now and have been helped by Faith Fujita several times. She and all of the representatives have treated us great and given us great service. A few months ago I traded in a 2006 Impala for a newer car at Penske. The process was trouble free. The representatives walked us through the process & explained all the perks. I would recommend Penske to any family member or friend who was in need of a car. Recently my car had trouble that was covered by the warranty. I was able to use the night drop off service without problem and my car was ready by 3 pm the next day.

pops

Jul 19, 2015

We were treated with great service in searching for a vehicle. The salesman and other staff were very attentive.They made sure we were completely satisfied.

Super

Jul 16, 2015

Glen Ota and the entire staff were great to work with. The financing and was quick and easy. I have bought 4 vehicles from various Penske dealers and they have always treated me with professional, fast, quality service. Thanks for the help and my wife loves the car!Thanks,Dave

Art

Jul 15, 2015

great experience again. David Canche was very helpful and courteous.

Chevyguy2015

Jul 3, 2015

I recently purchased a new Chevy Cruze from Penske chevrolete in Cerritos. The quality of service far exceeded my expectations. John Kotowski and the sales team at Penske Chevrolet went above and beyond to ensure my satisfaction. I am extremely happy with my purchase and would recommend this dealer to anyone looking to buy a great new car.

Salazar

Jul 1, 2015

I came in for a heater core repair on my 2011 Chevy Camaro SS. I was helped by Faith Fujita. She is a very friendly person and was easy to get along with. My repair was done quickly and at a good price. The service department is definitely at the top of their game. I very much recommend these guys.

Angels Fan Pete

Jun 30, 2015

Great salespersons! Thanks to Aron Herrera, all my questions and then some were answered! All the staff at Penske were very helpful! Great stock and great prices! If your looking for a Chevy truck or car stop there for a look.

HockeyDad3

Jun 28, 2015

Took my vehicle in for routine service. My Service Advisor, Faith Fujita took outstanding care of me and my vehicle! I told her I had a very pregnant wife at home & she got me in and out in a very short period of time and made sure my vehicle was washed & ready to go. I was treated like family, not just another customer. Thank you Faith & the entire service team!

klove2324

Jun 23, 2015

Very rude...horrible experience not profesional at all... I felt discriminated and will take action on this matter everyone there acted poorly I can not accept this kind of behavior and mainly disrespecting us as buyers I will make sure this doesn't happen to anyone again.

CPerez

Jun 17, 2015

My experience at Penske has been wonderful. John Kotowski was the representative that helped me and he made sure I drove out of the dealership with the car i wanted at the best price! Everyone else was just as helpful, the finance team was very respectful, helpful and explained the details to my lease thoroughly! I highly recommend John Kotowski and Penske Chevrolet!

Stev0_688

Jun 17, 2015

I did not have an appointment, but arrived just before 8AM. I was treated very well. Miguel Conrique looked up my info in the computer, noticed I had two recalls that needed performing, and offered me a loaner vehicle since my one hour visit now turned into four... I was grateful, but since I did not really need a vehicle, I declined. I was taken to my office by a very courteous/professional driver. The Service was performed in a timely basis, and I was charged what was quoted. My overall visit met/exceeded my expectations for Courtesy, Professionalism, and Efficiency. All three are very important to me.

K. L.

Jun 16, 2015

Long story short, you spend thousands of dollars in cash paying off a vehicle right off the lot, install the optional KARR security system, get treated VERY poorly by the service staff after asking questions about how the system works DIFFERENTLY than the stock system, and return home only to find that "the system has been set to a low sensitivity to avoid random alarms going off" WAS A COMPLETE LIE as it continuously goes off approaching the double digits in occurances by itself. Still waiting on any further updates from the Penske Staff concerning the return option I was offered if I was for any reason unhappy with the system (or overly expensive Green Light as it appears), we are GREATLY DISAPPOINTED in the quality of staff in Penske Chevrolet. Drove over two hours to come look at a vehicle listed online after asking for a price that the vehicle would be after tax+ licensing. Upon arriving we were helped in a relatively timely manner, considering there were about 15 or so employees on the clock. Shortly after taking a test drive in a dirty car with crumbs and chunks of food all over the floor, we decided to look past that as it would be the car for us to take home. We figured it was a new-ish listing, so the cleanliness could be taken care of. We purchased the car paying cash from the internet sales manager Michael P. The staff didn't seem too happy with that, for whatever reason, probably because they felt that they didn't accurately price the listing online according to the features it had. There were countless other almost identical listing at other dealerships for the same price; therefore. there should have been no issue. On a different note, the financing agent we worked with was the best part about the visit, he was the most personable, friendly, and accommodating member of the staff that we had a chance to work with. He persuaded us to take the opportunity to install the aftermarket KARR security system. Definitely something we regret spending the money on. After the installation the service center worker Jessica (I dont remember last name, short brunette hair) informed me that she would be the one to show me how the system works/ differences from stock alarm system. She showed me approach of rolling the window down, locking the car, then reaching inside to open the car door. That is a feature that is standard on the normal STOCK car alarm so I asked what the difference was. She decided to call service worker Jose who installed the system to ask further information, and while she was on the phone I asked if he had information as to the possibility of myself altering the sensitivity of the alarm since I was told that there was indeed an impact sensor in the system. The system did not work after hitting the car, or sitting inside the locked car and hitting the steering wheel, which Jose instructed to demonstrate any differences. CLEARLY it appears as though I was sold an overly expensive flashing green light and nothing more, when advertised to "kill the car gas pedal and functionality upon activation of alarm". I asked to speak with someone else as to determine where these missing features were and to see if a refund is necessary since they said the service worker left at least an hour before the car was finished. I was reassured that the system is set at a low sensitivity in order to avoid being set off after any car/motorcycle driving by, so I trusted Johnny Chase's words and he said that if there was any issue within the week of purchasing the system if I was decidedly unhappy with the system I may get a full refund and they will pull the add-on system. So I decided to take their word that it was a sound investment and drive home. After arriving home, the alarm went off BY ITSELF at 2 AM, 535, twice around 8 AM, so i called the KARR system service number and was informed that a representative would be in contact to set up an appointment to come fix the system. Few hrs later and no updates.

Martin Family

Jun 16, 2015

Are sales rep Rey Torres was the best at his job . We are going back soon to another new car next summer.

NoNizzle60

Jun 5, 2015

I really enjoyed the quality of services I received at Penske Chevrolet Service department. I just went in for a simple routine oil change. Faith Fujita greeted me with pleasant smiles and made feel comfortable right away. My car was serviced right away in a timely fashion, and did not consume my day. I am a very satisfied customer!!

Lilkev50

Jun 4, 2015

I would highly recommend this dealership to all my family and friends .they were very helpful I have been to a lot of dealers overs Memorial weekend your dealership has excellence I had a good time buying a truck

traylorboywon

Jun 2, 2015

I purchased a 2015 Chevy malibu from Chevrolet penske of Cerritos. Orlando Bautista did a fantastic job, he was extremely helpful and knowledgeable. I would recommend my friends and family to only deal with Orlando.

Sportsfan

May 25, 2015

People were very helpful and very quick and friendly

slapinthecheese

May 22, 2015

Over the past few years I visited a few different dealerships and had mixed results. Fernando and his sales manager worked with my wife and I to make a deal with us. On Chevrolet's website I found the exact silverado I wanted and called penske. Fernando had it up front and ready to test drive. Great customer service.

BroBrian H.

May 17, 2015

Called up Penske late Friday afternoon for Saturday morning service. Brought my vehicle in at 1100 and it was completed by 1330 or so. Tony Lathun provided all the information I needed up front. Nice Work folks.

Camaro SS 1LE Driver

May 16, 2015

Faith took excellent care of my service needs ... Got the problem diagnosed and scheduled quickly! While I live in So OC ... Penske is definitely worth the drive!! Fantastic staff all 'round!

Oze S.

May 13, 2015

Bought a 2015 Camaro ZL1 from Scott Hall. We had a few minor issues, but Scott went out of his way to make sure I was happy. Will definitely look to Scott and Penske Chevrolet for my next car purchase.

DrRay

May 9, 2015

I purchased a Chevy Volt and the person who assisted me was the Dealership's Internet sales Manager, Mr. Michael Pronesti. "Mike" was very helpful in finding the right deal that would fit my budget. His was honest, straightforward, and did follow through what he promised. I highly recommend anyone who wishes to buy/lease a car from this dealership to contact Mike. Just call the main number and ask to be transferred to Mike. I vouch for Mike's honesty and integrity. Also one quick note for buyers: When you talk to Mike be straightforward and explain your limitations. Be sure to be as specific as you can be. The more clear you are about what you want, the better Mike can help you find the right deal.Mike, thank you for your professional and friendly services. As I mentioned it to your manager, you are a true asset to the Penske Chevrolet of Cerritos.

csuf_vicky

May 4, 2015

Miguel Conrique was the staff that helped me out with my service this past week. It's not the first time he helps me out with my car service. So once I saw he was the representative helping me out, I felt comfort. He was very professional and accurate.He gave me an estimate wait time and I was able to go and take care of business meanwhile my car was ready. He gave me a phone call to let me know that my car was ready, washed and all. I picked up with no problem. I would definitely recommend Miguel Conrique to friends and family. Thank You Miguel.

biglou72

May 1, 2015

Great customer service Jesus Lara was very helpful and made purchasing a car very simple when it came down to all the paperwork had a great experience

erika1234

Apr 30, 2015

Carlos Olivares was the person who helped me. He was really attentive, helpful and he kept his word on getting me out within a timely manner. The oil change didn't take long and he was very thorough with changes made to my Silverado. I didn't wait over an hour. I have a two year old, so being in a place to long isn't good and we didn't have issues.

golfbum

Apr 30, 2015

I took my Suburban in late in the afternoon to have the charging & A/C systems checked out, Met with David Canche and he took great care of me in processing my service order, and getting the truck done in less than 4 hours. Excellent service and experience.

cynostrosa

Apr 24, 2015

Miguel Conrique helped me at the dealership and he was very courteous and helpful. Very friendly staff. Did not work with Cynthia bit wouldn't let me continue without choosing name.

Silverado13

Apr 16, 2015

The maintenance dept is probably the best dept of the dealership, they will get on any issue you have with your vehicle as soon as they hear about it. They clearly make a great effort to satisfy the customer and provide that peace of mind we sought and pay for. David Canche is a highly motivated and customer friendly associate at this dealership! He went the extra mile on helping me out with a bad catalytic converter and provided me with temporary transportation. I'd give them 10 stars if I could. I couldn't speak this highly of the car exchange specialist but the maintenance service is truely Outstanding.

SoCalRick

Apr 12, 2015

For the first few oil changes, we used a national chain, but we finally tired of the high pressure sales effort for other services, and the continual, "your air filter is dirty" notice. Since we purchase our car from Penske, it seemed natural we consider trying them for this service, even though they aren't nearly as close as the chain store. I'm glad we did. We dropped the car off, and even used a coupon they had mailed us for the oil change. I asked what other service might be needed, and to my surprise, the answer was, we will inspect several things, but given your mileage, you probably won't need anything else. Sure enough, they completed the oil change for the discounted price, as well as the no-charge recall work, and told us all of the inspections were fine. The work was done promptly. Our service writer, Carlos Olivares, was courteous and communicated everything clearly. He even offered me a free cup of coffee when I dropped off the car, even though my ride was due any minute. Based on this experience, I don't have any worries about bringing the car here for any future service.

carnalj

Apr 1, 2015

Had a very nice experience at Penske. Kudos to my guy Fernando Hernandez, very seldom I have experienced that level of knowledge, expertise and helpfulness by anyone in an auto dealership.

Martioba

Mar 31, 2015

I walked into Penske not looking to buy. I was going to buy soon, but didn't plan that day. I have dealt with another Dealership for my last 6 Cars. Me and my wife walked up and we were instantly talked to by Busse. He was very polite and answered all my questions. He was very professional...The dealership was very clean and everyone else there was polite as well. I would definitely go back to this dealership...

Ewest93

Mar 28, 2015

Tony Lathan went way beyond the call of duty and dealt with my third party extended warranty company, who I know was a royal pain in the you know what. Thanks to him, my car was fixed and I can't tell you how friendly and professional he was throughout the entire process.

John

Mar 27, 2015

I went into Chevrolet Penske not thinking I would be driving off in my "Dream Car". I met with Scott Hall and I have to say Scott went above and beyond to assist me in getting this vehicle!!!!! I highly recommend Scott Hall as your sales person! He never pressured me into anything. THAT ITSELF is a bonus Thank you Scott Hall now I am cruising around in a beautiful car and couldn't be happier! Anyone who reads this ask for Scott... I hate shopping for cars with all the pressure etc.. And really not into writing any reviews but I just had to on this one! Scott Hall your "World Class".Thank you VERYYYYYYYYYYYYY much!

ASolorzano123

Mar 20, 2015

Thank You Sebastian Guerra...My daughter is so excited with her new car. It was a pleasure working with you and I want to thank you for your patience and making the entire process easy and enjoyable. You were very kind and professional. We are 100% satisfied with the way you handled the entire process. Even though it was very late you stayed there with us until the complete process was completed. Excellent Customer Service!!

Michael Loan

Mar 1, 2015

Buying experience was excellent. The agent (Leah) was friendly, personable, and extremely professional.

NoNizzle60

Feb 26, 2015

I really enjoyed the quality of services I received at Penske Chevrolet Service department, on 02/25/2015. I just went in for a simple routine oil change. But Faith Fujita and Inez Moreno greeted me with pleasant smiles and made feel comfortable right away. My car was serviced right away in a timely fashion, and did not consume my day. I am a very satisfied customer!!

Ace83

Feb 20, 2015

Thanks to Rey Torres who patiently introduced us to the features of each car that we looked at. No pressure from him to buy at all. The ball was ours. We asked and he gave us good answers. He waited till the next day for us to decide which one to get or whether we don't want to buy any at all. Thank you Rey and more power to you.

Joy

Feb 10, 2015

Service Manager, Carlos Olivares, was very helpful and provided me with details on the services to be performed and followed up with me when it was completed.

Wmarzett Go Seahawks

Feb 4, 2015

Sales person Mr. Aaron Herrea very knowledgeable no pressures, totally satisfied 0 % Hassle.

perla93

Jan 27, 2015

On January 19, 2015, I purchased a Camaro 2015 at the Penske Chevrolet dealer in Cerritos California. I am completely amazed with the service I was provided. I first spoke to Eddie Rosas which was really friendly and answered many of my questions efficiently. As I was ready to purchase he introduced me to Jesus Lara which was helpful enough to reassure me I was getting a car that fitted my needs. Mr. Lara was friendly and found ever way to keep me satisfied.

Lnp

Jan 17, 2015

I would like to say how pleasant and pleased my service with Carlos Olivares was. I highly recommend him if anyone needs help at this dealership. He made me feel comfortable and confident that I chose the right place to get my car checked out for work. Carlos was very professional and sincere when he gave me the run down on how my car's inspection went. Didn't feel pressured to buy anything which made me trust his recommendations and comments even more. Kudos, Carlos, and keep that great attitude up!

Jose perez

Jan 14, 2015

Miguel Conrique was very helpful in helping me with a service I needed for my SS camaro. He was diligent in getting the information needed to get it done. He was cordial and straightforward. Thanks again Miguel

Joann0130

Jan 7, 2015

Received great customer service from Christopher Garses, Made my car buying experience excellent and easy, provided all the information I needed and requested.

ashish

Jan 2, 2015

Heating does not work and in talking to a service advisor they have had to suffer for months. Internet does not work. No complimentary coffee or anything.

pirate

Dec 29, 2014

i took my truck in to have the door repaired and they broke off my door handle . they had my truck 2 weeks and I complained to the manager, Inez. She said they were having problems ordering the handle THEY BROKE!!! So I took my truck back and they were going to call me when they got the handle in>>>>3 weeks later and no call from them....THEIR SERVICE AND THE WAY THEY TREAT CUSTOMERS STINKS

Kiren Cheema

Dec 19, 2014

I brought my car in on the 15th because it broke down and Jesus Gallegos at the Chevrolet Penske Dealer in Cerritos helped me out a lot. I had to have a tow truck pick up my car because it broke down and they got it fixed and it now runs very smoothly. So yeah, they did a great job!

C_ramirez

Dec 19, 2014

Miguel Conrique Of the service department was pretty sessional and efficient.He deduced right away that my turbo had failed and got me set up with a rental car at no additional charge since he had to order the part.He kept me updated with the cars repair progress and at no point in time did I feel worried.

Walter johnson

Dec 11, 2014

Jesus was an excellent salesmen .He took the time to go over all of the details with me and he was very knowledgeable.Thank you

maen.kassas

Oct 6, 2014

this place is out of any type of customer service . no even the general manger can take any decision . this place is trustnessless i dont recommend anyone to go there and im responsible of what im saying and here is my name and my phone number main elqasass562-303-4977

PAMIAM

Aug 15, 2014

When family and I arrived at the Penske dealership in Cerritos to purchase a new Camaro, we saw salesman inside through the window sitting, talking and watching television. So, we began walking around the lot checking out cars, until we saw a Hispanic family drive in to the parking lot, and immediately a salesman came out to assist them. No one bothered to greet or approach us in any manner, so we left. We went to Bunnin Chevrolet in Culver City, where we were immediately greeted and assisted by a courteous young man. And that's where I purchased my new Camaro RS for a very good price. Remind your salesman that African American purchase cars too. "Your Loss"

sspaunhurst

Aug 11, 2014

I traveled over 2 hours to look at a "Certified" vehicle. The car was very nice, except it had a few flaws. The a/c did not work, one set of tail lights did not work, and the retractable top did not work as smoothly as it should. I was told by the Sales manager that I could take the car and bring it back. I was hoping that my satisfaction in buying a "Certified" vehicle would be important to him. It was not. I was very unhappy to have driven over 2 hours to look at a car that was supposed to be "Certified". I was ready to purchase the car because it was a good price. But I don't believe that customer satisfaction was the rule for the day. Leah Sneed was great, I think if she were able to she would have done what was needed to make me happy. I left very disappointed. It is too bad that Leah Sneed lost a sale because those around her who have the responsibility to do their job correctly fell short. I would not be surprised that the mechanic who signed off on the "Certified" vehicle probably did not even look at the car. I am glad that I left and did not buy the car because as it is I found another car at another dealer that I did buy because they wanted me to be truly satisfied. I will not recommend or even consider Penske Chevrolet not now or in the future!

johnsolid

Jul 15, 2014

They arent afraid to give a very low price. They had a car listed online at basically trade in value, low enough to make me concerned it was a bait and switch, but luckily this was not the case. Was a very hassle free experience, they werent overly pushy on all the extras at all which was nice. The whole process took a bit longer than I had hoped, but they were really busy. Everyone was very friendly and professional. Anyways, good dealer that in least in my case was willing to sell really low. Highly recommend this dealer

crandell1

Mar 25, 2014

Working with Jesus was great. After that I'm disappointed. Initially I spoke with Rosslyn and told me I would be good. So I went to the dealership.At the end of the day I was told the deal was good and I left with a 2014 silverado. However after almost a month I was told the deal fell through and I have to return the truck. I just don't appreciate how it goes. Why tell me all is good congrats and all that than say oh by the way banks said no after all.I'm passed but taking it to a lawyer would be a waste of time. I am getting my down payment and trade in back, but the overall mentally of it kills me.Penske was bad buisness.

Sal351

Mar 3, 2014

Amazing Coustomer service!!!!As soon as I walked in, I knew this was the place to buy from, Leah and Geoff were great and made it a stress free purchase. You guys have earned my business for life and I would highly recommend you guys to anyone.Sal

dezzie562

Dec 20, 2013

If you want a down to earth salesman with great product knowledge talk to Andrew! He's not gonna breath down your back or make u feel pressured. He will do his best in making you completely satisfied. He got me a great deal and my husband and I felt relaxed and well taken care of. Andrew was very patient and when he noticed I wasnt happy with a particular employee he politly requested another person so i wouldnt have to deal with that one "jerk". Once again if you want a great salesman ask for Andrew.

p4tmich

Nov 14, 2013

I attempted to purchase a certified used Avalanche. The salesman's position on wanting to make a deal with me that day was that it was a slow day and they had not made their quota for the day. We agreed on a price and prepared the paperwork. I could not take the car that night, we prepared the paper work with the finance department and I put a down payment on a credit card. We came back to the dealer a couple days later to finish the paperwork and pay for the car.We wrote a check for the entire amount less the credit card payment and the finance department told us they could take a company check event though they knew a company check was going to be used. I truly believe I gave them every opportunity for them to sell me the car with the goal of providing customer service. In the end I was not able to purchase the car and ultimately had them refund the credit card charge they had on the car to hold it. I was never informed or called during this process to have me understand the policies that they have in purchasing cars. Whenever I talked to somebody the story changed and I felt very confused, frustrated and dismayed. At the end of this process, one of the floor sales managers told me their policy is they cannot take company checks, personnel checks or money orders. If that is their policy, I do not know how you can purchase a car from them without having a car to trade in and/or financing the entire amount? It appears that customer service is not a part of how they want to do business. Companies like this may be in business in the short term but in the long term, they will put themselves out of business, BE VERY CAREFUL IN DEALING WITH THEM AS THEY DO NOT COMMUNICATE WITH THE CUSTOMERS AND ALSO AMONGST THEMSELEVES

AdrianGaray

Aug 27, 2013

This was not the first dealership I went to. I had gone to a few prior to coming to Penske Chevy at Cerritos & all I can say is the customer service was a whole lot better! Jesus Lara was my sales representative and I'm glad he was. Jesus knew the answers to all the questions I had, unlike other representatives at other dealerships. He made me feel comfortable and didn't pressure me into getting a car I didn't want. I walked in there with my mind set on a Chevy Cruze & that's exactly what I walked out with. I'm very happy with my purchase & the deal i got. I highly recommend this dealership! Ask for Jesus Lara!!!

deejayaxis

Aug 25, 2013

Great costumer service. Jesus Lara was there for me at whatever time. On his day off he came in to help me get the 2013 Silverado. Will recommend to anyone

matthewnelson716195

Aug 22, 2013

I am in the market for a new car a hybrid test drove the Volt and I think something called the Spark. Nice cars but they just are overpriced on their cars. told the sales person what i am willing to pay monthly and what i was looking for so he shows me a top of the line volt then tries to say i am willing to put 4,000 down when i am only willing to put down my trade vehicle. after each test drive he nervously asked if i was willing to talk to his manager who of course this well dressed man in a suit asking if there was anyway he could earn my business today. I said No said i had to bring the wife down to test the cars also. and i might do that on the Weekend I have no intentions of ever walking back on that lot. and the reason is i have a Car already on order with another dealer in the area.

AlwaysChevy

Aug 6, 2013

We bought our first truck here, and went back wanting to trade in our truck for a Tahoe. I was very disappointed with the customer service given. Thomas never gave us a call back when he said he would. He didn't show any interest in working with us or helping us get into another vehicle. They also offered us $7,000 lower than George Chevrolet for our trade in. Thomas said he would try to get us a better deal, but never called back.

LaDonnaSims

Aug 6, 2013

I had a 2004 Chevy Trailblazer and I love it! However it was time for me to get a new car. I went to go see Aaron and he helped me into a 2013 Chevy Camero. He took the time and showed my both models, explained the different features and then took me on a test drive. He made sure that I was comfortable with the car and how it handled and explained all of my options for purchasing the car. I love the car! I can call the dealership and they answer my questions and helped me into a New Car. I never thought I could afford a new car, i thought i could only afford a used car. Thank You Aaron!

igor99o

Jun 24, 2013

I recently bought a 2013 Camaro 2SS from Penske. I was working with Internet Manager Thomas Navarrete. I must say my experience was great. Thomas was nice, friendly, informative and cordial. He gave me all the information I needed with out any of the hassle. The entire process took about 5-6 hours. I would buy from Thomas again! 5 Stars.

sobeface

Jun 17, 2013

The customer service at this dealership went above and beyond. The sales representative, Thomas was very friendly and communicated clearly and effectively. I left the dealership feeling satisfied and content with a car that would serve me well from a sales re that I trusted.

jh88

Jun 13, 2013

I bought a new Cruze from this dealer, which was by the way a pleasant experience. But after 3 weeks I noticed my car makes strange noise, so I called them and set up an appointment, with their manager Micheal Carter. When I drove there on time, Micheal wasn't there. A girl called him and apparently he couldn't come, and she told me anyone at the service office can help me. I ended up "helped" by a young man whose name I didn't even get. I showed him the noise from my car, he listened for 1 second and told me that's normal, all Cruzes make that noise. Obviously not! I drove another Cruze before, which was perfectly fine. Then he changed his words and told me different Cruze makes different noise, but still the noise from my car is normal. He didn't even bother to open the hood and check where the noise was coming from. He saw me not satisfied and said "Your car is completely normal, OK!" and went back to his office, leaving me out there! All he was trying to do is to get rid of me.CHERISH LIFE, STAY AWAY FROM THEIR SERVICE OFFICE!

jose c

May 30, 2013

Hopefully i have more room to write here than in the space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they put a dent on it. Not a big deal they promised they would fix it. I bought my car on friday and by monday i got a call to schedule my car to repair the dent. I was at work so I called as soon as i get out. No call back for a couple of days so i called back. Three weeks and four calls later i reached out to my sales rep for help. She was able to get me an appointment. I wanted to upgrade the exhaust so they scheduled their vendor to meet me the day i dropped of my car. I drop off my car at 730 and im supposed to meet with their vendor at 8am. The vendor never shows just wasted my time. Already frustrated one of the service guy comes up to me to let me know my car is ready. I go outside and its not even my car. A second guy comes out to tell me my car is in the back they are just drying it. So i wait and the first guy comes back to let me know my car is still in the back untouched and if I want to wait 15 minutes they can wash it for me. Told them forget it i just want my car and to get out of there. I let them know what happened. To make up for the inconvenience they say they will give me the upgrades I wanted at cost. I thought that was a great deal so i figured give them one more shot. I get the price quote and it seemed high for " cost" so I did some research. They actually were charging me more than what the dealer was promoting on their webpage. So to make up for all their mistakes they wanted to charge me more for my upgrades. Horrible follow up and then the final insult. Would never recommend them to anyone.

jose c

May 30, 2013

Hopefully i have more room to write here than in the space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they put a dent on it. Not a big deal they promised they would fix it. I bought my car on friday and by monday i got a call to schedule my car to repair the dent. I was at work so I called as soon as i get out. No call back for a couple of days so i called back. Three weeks and four calls later i reached out to my sales rep for help. She was able to get me an appointment. I wanted to upgrade the exhaust so they scheduled their vendor to meet me the day i dropped of my car. I drop off my car at 730 and im supposed to meet with their vendor at 8am. The vendor never shows just wasted my time. Already frustrated one of the service guy comes up to me to let me know my car is ready. I go outside and its not even my car. A second guy comes out to tell me my car is in the back they are just drying it. So i wait and the first guy comes back to let me know my car is still in the back untouched and if I want to wait 15 minutes they can wash it for me. Told them forget it i just want my car and to get out of there. I let them know what happened. To make up for the inconvenience they say they will give me the upgrades I wanted at cost. I thought that was a great deal so i figured give them one more shot. I get the price quote and it seemed high for " cost" so I did some research. They actually were charging me more than what the dealer was promoting on their webpage. So to make up for all their mistakes they wanted to charge me more for my upgrades. Horrible follow up and then the final insult. Would never recommend them to anyone.

Bryantjohnston

Apr 25, 2013

The price was just right. Everyone was very friendly. I was impressed with the quality of the vehicles and the big selection to choose from! Ask for CJ

jd1499lc

Apr 16, 2013

dealer ship was great. Sam the sales guy was great worked and got exactly what i wanted for the right price. i would recommend this dealer ship to anyone and to Sam thanks for all your help very happy with my new truck.

yes.chavez

Apr 8, 2013

I had an amazing car buying experience. This is my second purchase from Thomas.He is friendly, professional, and patient. I told him exactly what I wanted and needed and he made it happen again. He did not pressure me into buying something I did not want. Thank you Thomas for yet another great car buying experience!!!!

westport

Apr 6, 2013

Thomas really helped us in purchasing our 2010 Chevrolet by getting us a good price and helping us out however he could. Very friendly and cooperative and always followed up on all matters. A good guy to work with.

hbmerrickrider

Apr 3, 2013

Penske Cerritos was superb!! I was a first time buyer... and they got me a great deal with LOW APR for the loaded Silverado I wanted! Straight forward dealership! Thanks!

dmtashima

Mar 29, 2013

Sam is a great guy! He helped me every step of the way and kept me from going crazy by keeping me updated on the status of my car (as i had ordered it), he really does care about the customer and is extremely friendly and down to earth. He won't beat around the bush or try to BS you, he was always straight forward and tried to help me get the best deal possible. If I had the money I'd buy as many new Chevy's as I could from him and as soon as I'm ready to get a new Chevy or help a friend get a Chevy, Sam's the man I'm going to! Thanks Sam!!

HowardOgawa

Mar 22, 2013

I was in the market to purchase a new Tahoe and contacted the Internet department at Cerritos Chevrolet via CarWoo. I contacted by Cynthia "CJ" Jefferson and right from the beginning I knew that she was going to work hard to get the best possible deal for me. She was very up-front about the pricing and immediately showed me the invoice price on the vehicle and discussed how much she was going to go below the invoice without any negotiating. On top of that, we found additional Chevrolet incentives that I was eligible for and she quoted me a price online before even having to go to the dealership. This was a big plus as Cerritos Chevrolet is 30 miles away from my house. After doing additional pricing at other local dealers, I realized that this was the best price and they had multiple vehicles to choose from on the lot so I got to choose the color I wanted. Now this is how shopping for a vehicle online is suppose to be, quick, easy, no-hassle and no pressure. If you are looking to buy a new Chevy, I highly recommend that you visit Cerritos Chevrolet and ask for CJ in the Internet department.

BCastruita

Mar 18, 2013

Great customer service. Sales employees are not pushy like they are at some other dealerships. They listen and offer advise when/if needed. Knowledgable about their vehicles. Very willing to help with finances and getting the car you want not the car you'll settle for. Very friendly and helpful with anything you need. Very fair with trade-ins. Would definitely return to this dealer for anything extra needed for my car. Would definitely recommend this dealer to friends and family. Especially the sales employee Michael Ordaz who sold me my new Equinox.

Jessica2020

Mar 15, 2013

I got an amazing deal here!! After a long hard day of negotiating with different dealers and getting nowhere, CJ was able to get us by far the best deal possible!! We showed up to Penske Chevrolet and she was there waiting for us with the car out front and ready to be test drove. CJ was super helpful and really did her best to give me the best price!! Next time I am in the market for a new car, Penske will be my first and only stop! :) Thank you CJ, you rock! :D I'm in love with my new sexy Camaro!!

ellenhetman

Mar 11, 2013

I was extremely impressed with the customer service. They quickly found the car I wanted. I didn't have to argue or try to beat down the price. Everyone there worked together to help me to feel comfortable. It was great to walk in, pick the car. I gave them my information and left. I had to go to a birthday party and said I would be back at 5 pm. Due to bad traffic I didn't get back until 7 pm. Arturo and Nidal Hussein had waited for me long after they should have been home with their families. It was so wonderful to come in 7 hours late and not to be passed off to someone else to finish the deal. Arturo was very kind to my husband who can be hard to deal with when it comes to money. We got an excellent deal. We had gone to other dealers who refused to give us the deal we wanted, but Arturo just said yes to what we wanted within 5 minutes of our arrival.

CherylDeMatteis

Feb 24, 2013

My mom and I visited this dealership on Saturday, 23 Feb looking for a 2013 Traverse. The dealer had only 2012 models and indicated that they would be able to find one in given the large inventory owned by Penske. After talking with some additional salesmen, a search was done and they were unable (I believe) to find a model that matched the vehicle we were looking for. The sales manager asked if we would mind coming back during the week when the had more time to help us. I suggested that Sunday would be better. They took my name an number and I have not heard from them yet (It's Sunday 8:30pm now). I continued my search online about 2:30pm on Saturday - found a match at Selman Chevrolet in Orange. I spoke with the sales staff at Selman and they did not have the exact model we were looking for but they found one in Fontana, had it delivered and that night we bought a Traverse from Selman Chevrolet in Orange. I was very dissatisfied with the team at Penske, they were more interested in trying to talk us into helping them clear their inventory rather than finding us the car we wanted.

kelseyjaronik

Jan 22, 2013

I was looking to buy my first car.. I was intersted in the chevy spark.. Cj helped me out and was amazing. when we ran into an issue with proving my income because I'm self employed, Cj was great at helping me find a solution. Very good experience.. Kelsey Jaronik

johnkunzelman

Jan 8, 2013

My name is John K, I purchased a used Suburban from Thomas Navarrete. I was internet shopping and saw the vehicle I wanted at Penske Chevrolet. I made a phone call and talked to Thomas. He was very frendly. I live about an hour away from the dealership and he made it worth the trip. I got a great vehicle at a great price. If you are looking a vehicle go to Penske Chevrolet. They have a great staff.

pissed17

Oct 6, 2012

went to get a car service!! my story was too long to say it hre.. but my xperience was a total mess!! from d staff up to d service manager!! well to mke my story short!! went home with a ruined day!! that same night, headed to work, my car got broken down on me at d freeway!! called tripleA towed it home. was late to wrk n all. following day, called this place to get it checked since got it serviced thre d other day. sucked to say, nobody wants to talk to me. ignored my call. service manager hunged up on me!! i was tired and pissed, ddnt sleep at all since i work graveyard shift!! so i called SIMPSON CHEVY at garden groove. told them my problem. they wre so nice and very accomodating. towed my car from home to their place. FYI:! WHEN THEY CHECK MY CAR, FOUND OUT PENSKE CHEVY AT CERRITOS DID NOT *PUT OIL IN IT*!! wtf!! who does that?? (STUPIDS) right? so now SIMPSON CHEVY has to fix it for me!! il cont my nxt review after i get it fixed!! sure theres going to b a court hearing for this!! jus watch.

HenGin58

Oct 2, 2012

TRUCK STOPPED RUNNING TOWED IN. i CALLED AND SPOKE TO BRUCE IN THE MORNING AND EXPLAINED THE PROBLEM. HE SAID HE WOULD CALL ME,NEVER RECEIVED A CALL FROM SERVICE DESK UNTIL I CALLED THEM. PICKED UP TRUCK at 6:00PM ON THURSDAY NIGHT DROVE 1 1/2 MILES AND TRUCK DIED AGAIN. VEHICLE TOWED BACK TO DEALER THAT NIGHT. SERVICE MAN WAS OFF ON FRI.,SAT,AND MONDAY NO ONE WORKED ON MY VEHICLE. SERVICE AMANGER DAN PROMISED ME ON SAT THAT SOMEONE WOULD WORK ON IT MON BUT THE VEHILCE WAS NOT TOUCHED. HAD VEHILCE TOWED OUT OF THAT PLACE ON TUESDAY MORNING TO A DIFFERENT DEALER WHO CALLED ME AFTER 4HRS AND TOLD ME THE PROBLEM WITH THE VEHICLE. THESE GUYS DO NOT ANSWER THEIR PHONES AND THEY WILL NOT CALL YOU BACK AS THEY SAY THEY WILL. THE SERVICE PEOPLE DONT CARE ABOUT THE CUSTOMERS AND I WILL NEVER GO BACK TO ANY PENSKE DEALER AGAIN AND WILL TELL ALL MY FRIENDS TO NEVER GO TO THIS DEALER.

dacaso

Sep 30, 2012

My wife and I were very fortunate to have found this dealership in the internet (cars.com), all the buying process went very smooth and, to the best of our knowledge, very fast and most likely because we dealt with a very kind and professional internet sales manager: David Loyola, he was very knowledgable not only for the product we were buying but also in customer service. We had a wonderful experience during all the buying process. We strongly recommend both David Loyola and the dealership as well.

particular wants

Sep 2, 2012

Was quoted the internet price. Nothing extra, nothing to sweeten the pot. 3 1/2 hours to process the paperwork. Oh wait, I got a second key from my salesman.

ArianaMangum

Aug 29, 2012

I went in to buy a brand new Camaro, everything went well...and drove her home that day. Two days later, I get a call from finance saying that the financing fell through. They wanted more cash from me and said that my interest rate was going to increase. If I did not agree to these terms, they were going to take the car back from me. Freaked out, I start looking for help. I decided to post on Camaro fan forums, figured the guys on there would be experienced car buyers and know the pricing of a Camaro. Come to find out, not only am I involved in whats called a spot delivery scam, I over paid for the car by a landslide. Jilma in finance, told me that I was paying hundreds under factory invoice and 29,650 was a steal for a BASE 1LT (only option added: automatic transmission). The finance director Omar, kills me kindness on the phone and talks to me like I'm an idiot. I am told, what I'm going through happens a lot at sleazy dealerships. If I were you, I would take your business elsewhere...there are plenty of dealerships aroundI am now being advised to seek legal council and contact the consumer protection agency.

penskechevysucks

Aug 13, 2012

The vehicle was driven in for a ABS light and Passenger side Diff gasket leak. The vehicle was towed out with the entire front diff in the trunk and a damaged wheel brake line and other components. The Adviser never calls back, performs work without authorization and when you call him, he has a don't bother me attitude on the phone. when the manager was contacted he states its not his problem.........i really do not recommend this dealer, the other advisers seem really sharp, i noticed well sitting for hours in the service drive. they call customers and explein in depth whats going on. so i am sure they have some great employees there, i just got mixed up with the bad bunch.

Pasley

Aug 6, 2012

Sam Nachawati went the extra mile to address our questions and to get us what we felt was a very good deal. He took time to explain things with us and to explore our options as we determined the right car for us. Jilma Blanco, contracts processor was quick and efficent.

LamarJ

Aug 1, 2012

Sam was great. He found a car I was looking for. He is very knowledgeable and explained the process. He tried very hard to make the process go quickly. It still took awhile.I was using a buying service, so we had no problem with the price

Rohnm

Jul 21, 2012

The customer service was GREAT!!! Thomas and Sean were outstanding. They were friendly, knowledgeable regarding our purchase and a pleasure to work with. Thanks Penske!

rmurugesan

Jul 12, 2012

We purchased our new Chevy Equinox because of Mr. Thomas Navarrete. He is very nice person. This is our 6th new vehicle purchase. Out of all our vehicle purchase, this Chevy purchase went smooth because of Mr. Thomas. He treated us like his family members. I will definitely recommend Mr. Thomas and this Chevy dealership to our friends and family.

timmy2070

Jul 8, 2012

Why would I rate Penske Chevrolet GREAT in every catagory? You will too. Give them a chance to show your family the kindness that they have shown to myself and my children. I am a single father raising three kids on my own and I am also on dialysis. Chris Sanchez, Martin (Sales), and Omar Gamboa seen that I am not in the greatest of health and went above and beyond to put a car deal together for me that was best for my family. I am truly humbled by these three men and all the other employees of Penske Chevrolet that helped. On top of all this they went into overdrive to get the paperwork done and get us on the road home so my daughter would be at her Allstar softball game over 2 1/2 hours away. Which we made on time. Thank you again Penske Chevrolet for everyting. I will continue to be your customer for life and will do my best to tell everyone I talk to about my experience at your dealership.

jhigginshb

Jun 16, 2012

Daniel was friendly and helpful from the moment I stepped on the lot. His personal attention and follow-up was second to none. As a result I was able to purchase the exact Camaro I had been looking for. Great dealership.

ijuarez

Jun 13, 2012

Real great service, Mike assured me that they would beat the price of any other dealer and they did. He was extremely helpful, friendly and answered all my questions. The service over all was excellent and made the car purchasing experience truly enjoyable. Thanks Mike!!!

bluesky05761

Jun 11, 2012

They worked harded to offer and give me my needs. All of them Leah, Sam and the sales guy did the best. Also, Gilma Blanco did her best.

rthirotsu

Jun 11, 2012

Thomas was very helpful with the purchase of my Chevy Volt. Very responsive and never pushy when it came to closing the deal. They were easily able to match and beat an offer I had from another dealership. Made it overall a very enjoyable experience.

Robcam01

Jun 8, 2012

Great all around customer service. Staff was courteous and friendly. Sales representatives were knowledgeable about vehicles. Negotiation of process could have been better. I was satisfied with the purchase of my new car.

mhiguera80

Jun 1, 2012

Great service buying my camaro from Thomas Navarrete. He test drove me and arranged the best terms for my situation and I took the car home the same day.

cesarGabbanelli

May 31, 2012

He's an outstanding, really helpful, and patient salesman. He's is willing to help you until you get the car loan you want. I thought coming in i wasn't going to be able to get the car i wanted, but i ended up getting it!! He doesnt stop trying and satisfies you. Great salesman! Thanks Thomas Navarrette.

jpadilla2205

May 29, 2012

Good place to get a car or truck, fresh inventory,bought my Jeep the day it got put on the lot two weeks ago. The salesmen helped me out, we negotiated terms and even got a higher warranty from the finance manager for no extra cost. Everything was explained to me very clearly at Penske Chevrolet of Cerritos, I recommend heading there and as a cherry on top, they even filled my tank up! Plenty of additional perks you can attain if you just ask, they will do their best to accommodate! The only place where I didn't feel like I was being low balled.

bearleg300

May 17, 2012

Great friendly service from the dealer and their representatives. Worked thru issues very professionally as well. I'd recommend them for the purchase of a new/used vehicle. Their inventory was adequate as well.

AuthorityEve

May 12, 2012

Mike Ordaz demonstrated professionalism and friendliness from beginning to the end. He did everything is his power to get the car that we wanted, up to the very last detail and demand in my new 2012 Imperial Blue 2SS Camaro. Excellent salesman. Highly recommend him to you for your next purchase of an upcoming vehicle or professional dealer needs.

cartera92

May 11, 2012

I was happy the way the deal came thru, the salesman Mike Ordaz helped me all the way till midnight, cause we came to the dealer late at night, he gave all options regarding my tradein. There was no hassle, this was very important to me, cause i was feeling at ease during the whole process. THANKS PENSKE CHEVROLET

Vivian90220

Apr 30, 2012

My husband and I were looking into trading his car for an Equinox. We came into the dealership with an appointment. Although we waited for the salesperson, upon his arrival he immediatly showed us various options and took us for a test drive. Thomas was very helpful and straightforward. After my husband and I were done shopping for ourselves Thomas assisted my brother - in law find a car. He was very helpful in getting my brother-in-law a good deal. Although Thomas had numerous customers throughout the time we were there he made sure to check up on us and by the end of our time there he had offered us drinks and food. He had a very good customer service.

bob reiter

Apr 27, 2012

Very helpful, no pressure, came all the way from san diego to see vehicle, even if it was a ford. Extremely pleasant buying experience. My wife was so pleased she didn't even haggle over the price. Thomas N. and Bob the contract guy where just COOL.

Mariachica7656

Apr 25, 2012

Sean is BY FAR the best salesperson that I've ever dealt with. He knew every detail of every car and was incredibly patient while I made my purchase. I have purchased over 15 cars in my lifetime, he has earned a customer for life! Love my Camaro!!! Penske is the best!!! :)

anthonytj

Apr 16, 2012

Mike Ordaz was very helpful. he knew what i wanted and he did everything possible to make it happen. very knowledgeable great deal. beautiful car.

el yiya

Apr 4, 2012

Mike Ordaz was the salesman that help me buy my new 2012 chevy tahoe. Hes a really good sales man he help me out choosin the best car for my price. i would go bak to penske chevrolet of cerritos and purchase my next vehicle. Mike was one of the best sales man that i have meet

pcazares1

Mar 31, 2012

sam was very helpful to me and my daughter. He was patient with us, and worked with our budget. I did'nt feel as a women he took advantage of us

eliavesantana

Mar 28, 2012

The salesman, Mike Ordaz,did an awesome job on showing us the big variety of truck and suv that were available...he did a great all around, very pleased with the great service and attention we received. I will be shopping there again.

Pammy

Mar 26, 2012

I was doing research on the Internet to buy a HHR Chevy. Chris Sanchez called me right a way to show me the car I was looking for. As I researched this car at other dealerships, I realized The Chevrolet of Cerritos would give me the best deal. I was given quaility service in all aspects of my purchase. I am very happy with my purchase and experienced a comfortable dealership. Thank you! Pamela

AnaZavaleta

Mar 23, 2012

I just purchases a 2012 Chevy Malibu the process was quick and pleasant. I am glad I purchases it at Penske Chevy in Cerritos they were very friendly.

jarellanes

Mar 23, 2012

Penske Chevrolet made my new car purchase very painless, Mike Ordaz was very plesant to work with. He was constantly making sure that I was comfortable with the purchase and the process. I am glad I went to Penske Chevrolet to purchase my new Chevy Malibu.Thank you Mike Ordaz for all your help!!!!!Joseph Arellanes

PamelaKayStewart

Mar 23, 2012

I received a call from Chris Sanchez very fast due to I went on the Internet to find a certain car. I went to Penske Chevrolet of Cerritos to see a HHR Chevy because Chris Sanchez was ready to help me. I just started looking and it was a 2010 vehicle that was used. I am very picky with everything in my life, so I told him I didn't like the windshield because it has a slight chip and if they would replace it. As I looked around I could get a basic newer car for one-thousand less. The car Chris showed me was fully loaded for one-thousand more in price, a year older, and about 10,000 more miles. I am into the way something looks and for a thousand more I feel I have received a great deal. My doctor even has this same car, but a 2006 and has never had problems at all with his HHR. I am so happy with my car and with all aspects of service at Penske Chevrolet of Cerritos. Chris Sanchez went out of his way to help me get this car, even when he was off work, he set his family aside to serve my needs. Chris was able to get the window approved for replacement, which at another dealer they would not include a tear in the seat to be fixed on the basic 2011 HHR. Thank you Penske Chevrolet of Cerritos and Chris Sanchez, which I just realized he is the Internet Fleet Manager. I'm a lucky girl! Thank you! Thank you! Thank you!

Jazzkim

Mar 22, 2012

Best car purchase experience I ever had. My dad purchased a truck from Thomas about a year ago and is still very satisfied. Thomas made sure I was happy and went above and beyond to ensure I was well taken care of and I am satisfied...plus I was not in the dealership all night. I'm pretty sure I was in and out in less than two hours. If i ever need another car or one of my friends or family needs a car, I'm sending them to Thomas. He is the best. I doubt I will need another one anytime soon. She is beautiful powerful, and I've called het Isabel....Izzy for short. :)

noumousso

Mar 19, 2012

My husband and I had been looking for about a month before deciding to purchase an Equinox. Our experience with Sam was quite pleasurable. He fielded every call (and there were many), answered every question (and there were many),and worked both with and for us to ensure we were satisfied.We were allowed to make multiple test drives and take our time when looking it over. While these items may like standard customer service, the freedom to take our time with no rush or pressure helped assure us that we were in good hands; Penske and Sam cared about our satisfaction.We are excited about our purchase and look forward to working with Penske Chevrolet in the future!

RICK1016

Mar 19, 2012

Thomas has been one of the most professional sales rep I've ever met and this is the reason why I went back to Penske Chevrolet of Cerritos and again great experience.

EquinoxOwner

Mar 18, 2012

I emailed this dealership asking for a specific car at a specific price and please let me know if they could match that price. The Internet sales director emailed me back and said yes, I asked for a written quote with the VIN of the specific car. She did, they go my business even though the dealership is about 35 miles away and there are at least 4 other dealerships closer. The only negative is that the sale process still took 3 hours even though the price and the vehicle were set.

gtown1948

Mar 18, 2012

Thomas Navarrete is an outstanding sales man. He went above and beyond my expectations. He bent over backwards for me. I was very pleased with him. He did everything to make me happy. There was many things that he did that no other sales person has not done. He had alot of knowledge in what he was talking about. He was very sharp from what he was selling me and in his apperrenceas in the way he dressed. He was very patient and he did not try to rush me into buying anything i didnt want just to make a sell. I am a very happy customer and I would recommend him to all my friends and family. Sincerely William C. Horton

isabellopez04

Mar 15, 2012

This is my second vehicle from Thomas Navarrete. I wanted to upgrade to an suv because I'm expecting a child and he was willing to show me the car at home. That's great customer service! I finally went with A chevrolet Equinox and I love it. I recommend you call Thomas Navarrete and he'll help make the process easy and simple for you. Thank you again.

Robert0 T

Mar 14, 2012

I recently bought a 2012 Tahoe here and i couldn't be more happy. I honestly had a great experience. Thomas Navarette helped me through out the whole process he helped me understand the deal i was getting, also he never pressured me into buying anything until i was ready. The process was very simple so i definitely recommend this dealership.

xxstevexxoh

Mar 12, 2012

Chris Sanchez was very helpful from the beginning till the end. I had a great experience buying my brand new 2012 camaro! Thank You so much Chris for everything!

mar1123

Mar 11, 2012

He gave me complete comfortability being in his hands and all he did to give me what was best for my needs. Felt he went over and beyond with his upper management so that I can be a happy customer. I would definitely recommend him to family and friends . I really appreciated him the most at, that he wasn't pushy or making me feel pressured at getting a car I was not ultimately happy with. I appreciate his humbleness and patient yet with always with a smile on his face. I am very grateful I was given the blessing of having him as my salesman.

nutzzo15

Mar 11, 2012

Thank you Mike Ordaz for the awesome experience of buying my first car. Mr. Ordaz was so helpful and knowledgeable! While at the dealership I was treated like a king. I would definitely refer anyone looking for a Chevrolet to Mike Ordaz. Thank you again and I LOVE MY CAMARO!

murrea

Mar 10, 2012

I had a pleasant experience when I purchased the car but getting any service afterwards has been a nightmare. I have called numerous times for a refund for a service I never received and after speaking with several employees no one has ever called me back to resolve the issue. In addition, they promised me some mats and other accessories and they were never delivered to me even though I called twice to follow up.I have hesitated to drive there in person because I live quite a bit away and encountering the same terrible disregard in person after driving 50 miles might cause me to lose my calm demeanor. It is unfortunate when an organization will treat you great to get your business but disregards you once they have your money. I am very disappointed that the service has been so lackluster.

jondrell

Mar 7, 2012

Mike got the deal done period. I went to look at the Chevy Sonic because I was in the market for a new car that was sporty, great on gas mileage, had a good look to it, could carry a decent amount of cargo and wasn't gutless when you stepped on the gas pedal. I have to tell you that when I went to Ford they didn't want me to drive the Focus 5 door hatchback, same thing when I went to Hyundai. Both of the sales people at those dealerships said the same thing. The cars were gutless and I should wait until the turbo model came out. I asked to test drive the Sonic and Mike went and got the key and that was that, I was pretty much sold on the car. I have to say my experience has been outstanding from start to finish. I activated my On-Star and completely love the service! Everything about the car is just fantastic, I love to drive once again! Thanks Mike and thanks to everyone at Penske for making this a very positive experience.

cmprate

Feb 29, 2012

Great price on a new 2012 Camaro. Chris was very pleasant and was with us until 11pm finishing the paperwork as we got there late to buy the car. Found it online and set up everything over the phone and through email. No hassle sale.

TiggerEsq1

Feb 29, 2012

I purchased a new 2012 Equinox LS from Chris Sanchez. I had everything pre-arranged and negotiated prior to ever setting foot in the dealership. I did a lot of work researching and getting the best price I felt I could get. This dealership didn't give me the "when can you come in" line, they just told me "yes, we can sell you a car on our lot for that price". They gave me the quote in writing that I requested, other dealerships lost my business because they would not do this. They also got me an even better APR than I negotiated from my bank. Great, done deal, I made an appointment, and purchased the car. The only down side was even though I thought everything was a done deal, it still took 3 hours. Chris Sanchez and Cathy Sommerville were both professional and pleasant to deal with.

lgutierrez3232

Feb 16, 2012

this was my first experience with Penske Chevrolet, and my parents and I were extremely pleased with the experience. When Mike approached us he already had a smile as he offered his service. Mike was very friendly and courteous at all times. Mike offered to show us a variety of vehicles, he never hesited to go that extra effort to show us a variety of Suburbans. Mike was kind enough to tell us about different deals that Penske was offering. Mike was very patient and respectful at all times, I was extremely pleased with his service at all times. Once I was sure of the truck that I wanted to buy Mike took the time to show me all the features in the truck. All my questions were answered in a very educated manner. I would truly recommend Penske and most of all Mike Ordaz to all family and friends.

willschevy

Feb 16, 2012

I went in for service work and ended up buying the car of my dreams thanks to Mike Ordaz. He was professional and courteous and helped me with all my car buying needs. He showed me all the features the new 2012 RS Camaro had and how I could drive away with no money down. My friend has the RS Camaro and I like the features on his so I went ahead and got me one because you only live once. I will be back to Penske Chevrolet for all of my service and car buying needs, thanks Mike! You're the best!

Bcarver07

Feb 13, 2012

I had a great experience when I bought my new 2012 Camero and would recommend it to anyone plus they had a large selection of them too. And Chris really helped out.

BrenV83

Feb 13, 2012

The salesman that assisted us was Mike Ordaz and he was awesome! I get really annoyed with pushy salesman who don't listen to you. Mike was none of that! He was helpful and answered all our questions. He listed to what we were looking for and found us a great vehicle to meet our needs. With the help of Mike O. we got a fabulous deal ... Thanks Mike :)I would definately recommend him to anyone buying a vehicle!!!

nwkcruze

Feb 8, 2012

Chirs was very helpful. He located the car I was looking for and personally picked it up from a different lot to bring to me. He was courteous and was able to answer all my questions. Thanks.

richidow

Feb 3, 2012

I just picked up a 2012 Chevrolet Sonic HB, and I'm lovin' it! I can finally drive an entire week on 1 gas tank!!!Thank you to Peyton Bradford for handling my purchase with such gracious service. No pressure at all...he just listened and made everything smooth and convenient. He even drove out to my workplace to pick me up since i didn't have a ride.Thanks again, Peyton, you very funny guy!Best wishes to a great 2012!Richie

pichicuas

Feb 2, 2012

I was looking to purchase a new truck. I had visited several Chevrolet dealers from San Diego to Los Angeles. Then I decided to visit Penske Chevrolet Of Cerritos. I came in contact with salesman Thomas Navarrete. Thomas was very informative and knew his Chevrolet trucks inside out. Every question I asked, he had an answer. He never pressured me to buy. Made me feel comfotable.That is my reason I had a great car buying experiance.

dani3l8792

Jan 31, 2012

I really like my new toyota runs great. the saler Mike was a lot of help. I told him what kind of car I was looking for and he already knew where to take me to see the car. Really nice person and very helpful.

Jack mitchell

Jan 27, 2012

Mike was very patient with my elderly father. He didn't rush him and helped him decide on the best car for his needs. I appreciate the fact that they didn't try to get him to buy a lot of extras that he wouldn't use just to make more money. They were all very honest and kind. I would definitely recommend that anybody interested in a a car go there.

winniehan

Jan 26, 2012

I have had a great experience at Penske Chevrolet of Cerritos. Chris was very helpful with the purchase of our vehicle. He was very friendly and made us feel very comfortable and not pressured at all to purchase a vehicle,

franksalgado1

Jan 13, 2012

i came in to the dealer december just looking around and i met sergio he showed me around and i ended up liking the 2012 new sonic he appraised my 2006 escape and traded it in and sergio got my payment that i wanted.. Everyone at penske chevrolet cerritos is verry nice thanks guys...

redlyn1

Jan 10, 2012

Martin is so friendly, knowledgeable, and helpful!He went out of his way to keep in contact and made the deal for me! I couldn't be happier.Jilma is super nice and efficient with getting all the papers signed quickly, and has great knowledge in the financing department.Would definitely recommend this Dealership with 5 stars~Thanks to all of you who helped with my transaction at Penske Chevrolet of Cerritos!

smagbitang

Jan 8, 2012

Mike was great! He was professional, helpful, and answered all the questions we asked. I would recommend seeing Mike to buy a car at Penske!

achapralis

Jan 5, 2012

Mike Ordaz was very helpful with the purchase of our vehicle. From helping us with parking when we arrived, choosing a vehicle, paper work, and to the end in showing us how to operate the different buttons and controls. He was very friendly and he made us feel very comfortable and not pressured at all to purchase a vehicle.

valerie bates

Jan 3, 2012

I can't even begin to describe what a wonderful experience it was to purchase my 3rd car from penske chevrolet.I told Augie and Martin exactly what i wanted/expected and they said o.k. , and worked it out. I droveoff the lot in my new suburban.The staff here is exceptionally courteous and professional. they do care and it shows. I tell everyone what a great experience I have had with penske. In the service department,chris and Travis are absolutely wonderful. they understand what people want/need and go out of their way to get it done. sammy and don are the drivers who provide the transportation when your car is dropped off and pick you up when the service is complete. these men are also very courteous and polite. all of these people working together collectively is what makes Penske Chevrolet the special place it is.

Betzy

Dec 30, 2011

Mike Ordaz and his manager (Charlie) were exceptional. They treated my husband and myself with courtesy, respect and were very professional. They are excellent business people. Mike knew the vehicle and all its features; it was exciting getting to know them and trying some of them. He even set up our cell phones with the vehicle integrated phone system. I appreciate the attention and professionalism from both Mike Ordaz and Charlie. I am only sad to say that the finance department experience was not the same. Nevertheless, the response I got to this concern was very good. In the end, I am very happy with Penske Chevrolet of Cerritos. I highly recommend them.

dvlsluk

Dec 22, 2011

The service was excellent.mike ordaz was the salesman that helped me purchase my car.from beginning to end he was always helpful,knowledgeable and professional in answering and addressing any and all concerns and questions.My car was rather difficult to find but penske and especially mike ordaz worked VERY hard to find the car I wanted with the options I wanted.In the future I will definitly recommend penske and mike to anyone who is looking for a great car and excellent service.

pinzon

Dec 21, 2011

I HADE A GREAT TIME WITH PENSKE DEALER THEY HAVE GREAT CUSTOMER SERVICE THEY HELP ME GET MY 2012 CHEVY CAMARO AT LOW COST,LOW DOWN,LOW INTEREST, I HAVE BEEN TO MANY DEALERS BEFORE THEM AND PENSKE DEALER WAS THE BEST DEALER SO FAR THANKS TO PENSKE CHEVROLET AND MIKE ORDAZ!

ochoas82

Dec 19, 2011

Thanks to the crew at Penske Chevrolet and especially Mike Ordaz, I took home my second Silverado and I couldn't be happier. Thanks guys!!

jandjmichaels

Dec 18, 2011

We recently purchased our 2012 Chevy Equinox at Penske Chevrolet and can honestly say that our experence from the moment we set foot on the Penske Chevrolet lot was a 5 STAR rating. From everyone in the Sales Dept, especially (Erick Beltran), to their Finance Dept. (Chris, Richard and Jilma) everyone was always professional, kind, considerate and accomodating. We would highly recommend Penske Chevrolet to all our family and friends. It was really nice to drive off in our new Equinox feeling good about the sale.

magic01a

Dec 14, 2011

This was my first experience with Penske Chevrolet, and my wife and I are extremely pleased with the entire experience. From the start, our salesman Mike Ordaz was friendly and courteous. Once he was made aware of the type of vehicle we were looking for he showed us a variety of different models. At no time did we feel stressed or pressured into making a decision. Mike also informed us of various deals that Penske was offering. This wasn't the typical car buying experience that we were used to. The rest of the sale went just as smooth as could be. All questions were answered to our satisfaction and my wife and I both walked away feeling good about the sale. We would and WILL be recommending not only Penske, but Mike Ordaz to all family and friends.

JulesU

Dec 6, 2011

This was my 4th Chevy dealer in Orange county and my experience until now was extremely bad in all aspects. I was not really expecting much.It was a surprisingly positive experience, Alan was a great professional and not only handled to change my sort of negative predisposition to the Chevrolet service centers to a very good one, but made me change my mind about getting rid of my Chevy Traverse definetely he & Cerritos/Penske have my loyalty as a customer.With a service dept like this, is worth to try their sales dept when it comes the time.Thanks Alan.

UCLA1

Dec 5, 2011

Compared to the some of the other dealerships I had visited, Penske Chevrolet of Cerritos was, in the end, the most reasonable and least stressful. From start to finish, they were friendly, reassuring and pleasant to work with. Their no-hassle policy made it easier for me to focus on the details of the transaction, and I felt good buying from them. Overall, I'm very glad I went with them, and I would definitely recommend them to anyone who wants a salesperson with some honesty and kindness in their approach.

bonkwisha

Nov 21, 2011

the online application was quick and easy, it even showed me one of my fico scores! someone called me back seconds later. oscar patiently took me on three test drives, the chevy cruze was the winner, hands down! im in love with my car and all its gadgets, and the 30min drive it took to get there was WELL worth it =D

Hummerr

Nov 15, 2011

Great deal , great customer service I ll go back for my next purchase.They negotiated a great price. They went out of their way to make me comfortable .

Cobra1977

Nov 12, 2011

The Customer Service was outstanding by Chris Sanchez went above and beyond for this sale. The overall rating for this dealer is Good. The review could have been excellent except for the minor details forgotten by the repair shop and lack of communication by them to sales department by other then that I would recommend a purchase from this deal and thanks for all the help from Chris.

johnniet88

Nov 12, 2011

Thomas Navarrete helped me find the perfect car for me and my family. He explained its features and answered every question I could think of.

Cordict324

Nov 11, 2011

I would like to express my appreciation to Michael Ordaz. While reluctant to shop for a new vehicle and fearing sales pressure, I am pleasantly surprised with my recent experience at Cerritos Penske Chevrolet. Upon arrival to Penske I was greeted by Salesman Michael Ordaz. Mr. Ordaz was friendly and Professional. Michael was very responsive to my concerns and made me feel at ease. I never felt pressured or uncomfortable. We test drove a 2012 Chevy Camero two times! Mr. Ordaz told me everything I would ever need to know about this car. He was very informative. My car buying experience was off to a great start. After I decided I wanted to purchase the vehicle, we went to financing, to figure out pricing and payments. Michael and the finance manager were both very receptive to my financial concerns. Overall, I had a very positive car buying experience. I will definitely refer my friends and colleagues to work with Michael Ordaz at Cerritos Penske Chevrolet.

Erasmo14

Nov 8, 2011

My parents & I wanted to purchase a new American made automobile. Mike was an excellent salesperson. He was not pushy & very friendly. We negotiated for a "few" hours but finally agreed on a good price. In a few days I will pick up my 2012 Camaro 2LT Coupe.

Franchishmo

Nov 6, 2011

I had a very pleasant and comfortable experience shopping for my first car purchase ever. The salesperson Michael Hurst was very reassuring and I felt confident putting my utmost trust in his expertise and good word in their vehicles at Penske Chevrolet. He also provided me with the Car Fax report to further put me at ease about the vehicle. The credit application was simple and fast and I was very pleased that they were able to get me the best price possible to meet my budget needs. I feel very happy with my selection and would most definitely recommend this dealership to my friends seeking quality cars at affordable prices with high end dealership service. The clincher that made this experience even more rewarding was the willingness of the staff to drive my car home while I drove my new car out the door that very same day. Thank you Penske Chevrolet!

blaine76

Nov 2, 2011

My sales person Mike Hurst was very helpful and down to earth. My wife and I really enjoyed his NON-forceful attitude that you would usually find at other dealerships. He knows his product very well and would research any unknown answers. Straight forward with no BS. I like it! Mike has even called me to follow up on my new truck. Making sure there are no issues. I can't say the same about the other sales personel. My wife and I were walking around for about 15-20min trying to find help. I understand the other THREE sales reps on the lot were helping other customers. At the same time we were pretty much ignored. Not once did anyone offer to help or get us help. Hello, sales 101 considering we were looking at one of your most expensive trucks on the lot. We had to walk back to the front office to receive help. At this time we met Mike where he was finishing up a current sale. I will say that we were moments from walking out had it not been for Mike. A manger helped Mike with his final sale so that he may help us. The rating of three on customer service is based of my initial experience not Michael Hurst.

Pholt

Nov 1, 2011

Thomas Navarette was very prompt in answering my request for a quote on a new vehicle. Once we met in person he made my husband and myself feel very at ease and welcomed. He went out of his way to show us the car we were looking for and explained the financing very well. My husband and I do not like pushy sales men and he did not make us feel pressured. He is very easy to speak with and has a lot of patience which is very helpful when making such a big decision and investment. I definately do recommend he be sought if you need assistance. My overall experience with Thomas was excellent. Thank You Thomas!

gc11

Oct 31, 2011

Michael Hurst was great to work with and made the process very easy. If your in the market to buy a Chevrolet go see Michael.

louie2873

Oct 31, 2011

First of all, I've been looking for a used car for quite sometime. I found one at Penske Chevrolet of Cerritos. Although I would love to get a new car but I know it is impossible since I don't have a good credit. Even for a used car, I was not hopeful I will get approve but to my surprised, I was approved for a used car but also for a brand new car with the help of Mr. Thomas Navarette. He is internet sales manager at this dealership. He did everything so that I will get approve and finally his hard work paid off and I got the new Chevy Cruze. I was so happy and grateful for Mr. Navarette and he never let me down. He even picked me up twice at my place which is in Torrance to bring me to the dealership not once but twice. He stick with me and gave me hope that I will get a car. He was also friendly and always communicate with me the progress. If you are buying a used or new car, just go to Penske Chevrolet of Cerritos and look for Mr. Thomas Navarette. He will do the best he can to get your dream car just like what he did for me. I highly recommend this dealership especially to Mr. Thomas Navarette. Thanks again Thomas.Luis Azcarateowner of a brand new Chevy Cruze

stephyrex

Oct 31, 2011

it was an extremely long day for me (stephanie ordonez) i was exhusted of dealing with dealerships and the rude customer service at the other locations i had visit this particular day. as soon as i meet mike ordaz he was friendly and very welcoming. i did feel relief espcially when he a sured me that he will make my day and help me leave with the car of my dreams. he was able to help me get something that was in my budget and the exact car i wanted. he kept me satisfied since the minute i shoked his hand until he wave good bye to me in my new car. mike was again very friendly and funny but stay professional throught out my visit. One of the greatest moments i appreciated and loved was the superior service he gave me when he took the time to explain all the features my vehicle had. i work in customer service and i believe that knowing your product is very important and mike did a fabulous job delivering. i will indeed recomed family members and friends to see mike when there are ready to purchase a vehical. im eternaly greatful that mike helped me get my dream car and made my car shopping experiece AMAZINLY GREAT :0) thanks mike ordaz!!!

jaguilarxt

Oct 28, 2011

I have purchased many cars before. However, this has been the best experience I have ever had so far. I liked that the same person who I talked completed my transaction end-to-end and I did not have to be talking or dealing with some many people. Thomas Navarrete made this transaction be so peasant and painless. It was truly like going to those one high end department stores where you get personalized attention. I am so glad I went there. I am sure I'm going back for my next car. My 2012 Volt gets so much attention and everyone asks where I got it. With no hesitation I tell them Penske Chevrolet Cerritos and highly recommend this dealer. Thank you very much for all your attention.

clyde shreve

Oct 17, 2011

the staff was very helpful in attending to my husbands diabilities even bringing cars up front so he did not have to walk. He is on oxygen and cant walk to far. We were empressed with their knowlegde and senserity to helping us find the rigth car for us. we will recomend them to others. Hector and martin were very good employees for your company.

ronchamb

Oct 14, 2011

We were just a couple of car shoppers. In our opinion from the first time we walked into the dealership the greeting felt very friendly, upfront helpful and willing to answer all our questions. Michael Hurst was without a doubt the best car sales representative we've found anywhere. The mood was honest without any pushing. We came back five different times and test drove the new Volt on four of those occasions and became convinced of the solid value the Volt offered as a lease option. Michael and Tom were definitely very influential in their product knowledge and professionalism towards our considerations and ultimately our purchase decision. Our choice was made easy given the presentation of its' features and cutting edge technology explained and as experienced in our test drives. Our lease options and advantages from the down to the monthly payments to suit an affordable budget were made easy. It was all professionally explained as to how the Volt could work for us. Though we have only had the car for about a week now, we are very comfortable with our selection and are thoroughly excited and enjoying driving it every day. We feel like Michael is a friend and would recommend others to ask for his assistance in consideration of a new Volt. Penske Chevrolet Cerritos is a very friendly and relaxed, no hassle place for a car shopper.

GreatWhiteLT

Oct 9, 2011

I gave sergio the poins I did because he went above and beyond to get me in my new Chevy. He drove us 2hs one way to get paperwork, that's exceeding expectations!

birania

Oct 8, 2011

I came in looking for a used vehicle...a female sales person welcomed my husband and I. she was very professional and knowledgeable! she made our purchased a very pleasant experience!!! i definetly recommend Penske Chevrolet in Cerritos to my family and friends!!! thanks erica!!!

stephohern

Oct 6, 2011

I have given my ratings to be high because my experience at Penske Chevrolete was exactly what we the customers want. Sergio was a great help in Giving me a variety of vehicles to choose from. I went in with one thought and came out with another and I am satisfied.

a_gutierrez19

Sep 24, 2011

When my car was totalled I needed a car asap. I went to Cerritos Auto Square. I stopped at Chevy and Martin Lira greeted me, he's so nice! I wan't convince about chevy vehicles, so I went to Honda, Toyota and Ford (these salesman were very rude and unprofessional). So, I went back to Chevy and Martin helped me find the right car for me. He was very patient because I was undecided between a Malibu and a Cruze. Martin looked at all the dealers to make sure I got the car with everything I wnated. At the end of the day, I bought a Chevy Malibu with eveything I wanted. Martin is a greatman, has a great sense of humor and personality, and he will help you find whatever you want and wont push you to purchase. I would recommend him to all my family and friends!

sabryna84

Sep 19, 2011

Everyone was great and very helpful. Oscar help me chose the right car to fit my daily needs and getting approved was very easy and quick.

kzabatta

Sep 16, 2011

Before we came to Penske, we tried four different dealerships for the same exact car and no one seemed to understand or get it right! However, when we pulled into the Penske dealership Sergio was already waiting for us to get out of our old car! It was very nice to be greeted by a warm inviting smile! I gave a car description and he instantly knew what I was looking for. It was amazing to walk in and find the perfect vehicle in 5 minutes! Sergio was extremely helpful throughout the process and did an outstanding job dealing with an extremely picky 18 year old girl!

felisha.rosas

Sep 14, 2011

I was looking at cars online and found the Chevy Cruze I decided to go in and chec it out. When I got there Sergio was quick to come and help us. He helped us get a great deal and I am more than happy with my NEW 2012 Chevy Cruze.

carmelita_l

Sep 12, 2011

This is my first new car ever and I owe it to Penske Chevrolet. Thomas and the GSM named Auggie helped get a great interest rate and low down payment. Plus my monthly payments stayed very low. I love my brand new Cruze.

southerncali

Sep 12, 2011

Being that I'm not from this area, Salesman Oscar Uzeta made my trip well worth it. He was very helpful and also very informative. I will definetly recommend this dealership to other people in my area. Sincerely,An 805 native

surfsidedetail

Sep 12, 2011

Thomas Navarrete is the best sales guy I've dealt with before during and after the deal!! I've bought a lot of new cars and I've never met someone in sales that has done a better job. I will refer anyone I know looking for a new Chevrolet to see Thomas at Penske.-Evan

wflores1982

Sep 12, 2011

I was very reluctant to trade in my car be I was completely in love with it. With Thomass help I was able to see all the benefits of trading in my car. All combined the gas savings, the little money down, the warranty reset and the payment made sense for. Thank you Penske Chevrolet. Now Im just waiting for my Leather seats.

jedi377

Aug 27, 2011

Michael Hurst was an excellent, friendly, patient, and informative car dealer. What I appreciated best is that he NEVER pushed the deal. Always looked out for our best interest and the safety of our family.

Tathiana93

Aug 25, 2011

I am beyond satistified with the customer service provided to me by Mr. Valdovinos. He worked with my family and I to reach a resonable price on the car that I loved!He was patient, and had all the answers to my questions, I would definitly recommend my friends and family to work with him as well as the dealershp itself.

zhchengyang

Aug 10, 2011

I contacted Sergio through email and gave my desired price and the options. Unfortunately there is no one with exact model and option, but Sergio helped to find one with bit better options. Overall the price is good maybe not the best price but as long as the vehicle is good that is fine. He is very polite and persistent. So overall I am quite satisfied.

LadySinatra

Jul 26, 2011

I LOVE the Chevy Tahoe and wanted to purchase a brand new one.I walked in the ten minutes before this place closed and I was overwhelmedwith the CUSTOMER SERVICE Thomas showed me. He made my experience buying mynew Chevy Tahoe excellent.I would send everyone to Cerritos Penske, they are allawesome! ;-) A happy Tahoe owner} Michelle Corona

shawncei

Jul 25, 2011

I have never experienced a much nicer and proffesional person as this sales girl, Erica Beltran. she went out of her way to make sure I got the best service. she was kind,friendly, and most of all did not try to make me buy something I was not interested in.

frank j rodriguez

Jul 20, 2011

although new to the business, michael hurst was an excellent, friendly, patient, and informative car dealer. what i appreciated best is that he NEVER pushed the deal. always looked out for our best interest and the safety of our family. mr. gamboa in finance was also very helpful and friendly.

clking001

Jul 7, 2011

I just stopped by to check out prices. I was greeted by Sergio and he showed me around the lot. We discussed the lease option on 2011 Malibu and started the paperwork. Before you know it, I was approved on leaving the dealership in my beautiful brandnew car. This was the best and easiest car buying/leasing experience I have ever had! No haggling, gimics or games! Great customer service--quick and convenient. I would highly recommend doing business with Penske Chevrolet of Cerritos!

tkneff

Jul 7, 2011

I stopped in just to look and ended up driving off with my new car. Great help and attention to detail from Edward Alvarado and the sales staff that helped me. He found the car I wanted and took the time to make sure my phone was programed and I knew all the features before I drove off. Everyone there was extremely helpful and I didn't get tha pushy car sales feeling. Thanks.

mlianoz

Jul 2, 2011

Sergio in Internet Sales was great! He was very proactive. Great communication, great customer service, great price and overall great experience!! I will definetly refer friends and return to purchase from Penske again!!

hrf1990

Jun 27, 2011

I have been saving up my money for a long time to purchase my dream car...the Camaro. I met Thomas Navarrete at a previous event at Cerritos International Little League that Penske Chevrolet was sponsering. Thomas was courteous to me and my family and encouraged me to come to Penske and he would help me out. I went last week to make my purchase of the Camaro. Thomas worked extremely hard to make sure that I was able to get everything I requested. He made my experience in buying my first car great! Thank you Thomas for everything you did for me!! Heather Fey

mgamboa

Jun 24, 2011

Daniel Vargas greeted me with a nice smile and helped me all the way thru as I purchased my car. He answered all of my questions I had regarding the 2011 Traverse. I will definitely recommend him to anyone that I know purchasing an old or new car at a Chevrolet Dealer. Daniel Vargas is an excellent Penske Chevrolet Salesman and deserves recognition.

ccccc34

Jun 21, 2011

Service was awesome! Really felt as though Martin was looking out for what we really wanted, not gunning for top dollar. Met every one of our requirements and even made my husband the skeptic laugh! Overall great experience. This dealer has a real gem named Martin!

Adriemorales

Jun 19, 2011

Fast and very friendly guys! We got what we wanted and fast! No wasting our time. They gave us the numbers and they were what we wanted and they were honest with us. Awesome place!

Califtravelers

Jun 18, 2011

I west to Penske to look at used and new cars, rather late in the evening. Edward let me test drive several cars and iended up buying a new Malibu. Great service and a great car.

maria a

Jun 17, 2011

I would like to thanks the sales rep that sold me my 2011 Tahoe. Without your service and courteous attention I would not have purchase my vehicle here. Hopefully all dealership would have a person like Martin Ruelas. your dealership deserves a 10+ in your overall ratings. Sincerely,Maria Alcaraz

murrea

Jun 11, 2011

My car was recently totalled and I needed a new car ASAP. I went to Cerritos Auto Square because I knew I could look at a large variety of vehicles very quickly. I started at Honda and the salesman was the typical stereotype. He was pushy, he talked too much and even though I told him I came equipped with financing, he insisted on spending time running my credit etc. before I even knew if I liked any cars there. Needless to say no purchase was made. Next, I walked over to Toyota and the salesmen practically ran away from me. Totally rude. I came to find out from the fabulous salesman at Chevy that they saw my notebook and they thought I was just doing research, joke was on them, I was ready to buy. I then walked across the street to Penske Chevy where Thomas Navarrete greeted me in a warm friendly manner. He asked what I was looking for and he proceeded to show me vehicles that fit my parameters and my price range. He educated me on the features and how they would enhance my driving experience based on my job and my needs. He was patient when I asked questions he did not pressure me one bit. He did what a good salesman does. He asked questions and he found a vehicle that would work for me. He then looked at the financing I came with and he arranged better financing. I am a very happy and satisfied customer. Thank you to the Thomas and the team at Penske Chevy of Cerritos.

Mary Gomez

Jun 5, 2011

I needed to trade in my car for one that would get better gas mileage. I was greeted by Paola when I arrived at the dealship with a smile and "can I help you with anything today". She was very friendly and knew the product very well. Her manager came over to ensure that everything was being handled as expected.Please extend my thanks for a job well done by both of your staff.

djuarez21

Jun 3, 2011

I went into Penske with my mind set on the type of vehicle I wanted. The problem was I had two car loans and I wasn't sure if the sales people at Penske would give me the time of day. Erica not only took her time with me, she gave me different options. She didn't just show me one truck, she made sure she showed me everything I asked for. I couldn't have asked for a better salesperson. She didn't do anything to get me to leave unsatisfied, she made sure that I was satisfied. After I bought my new truck, she also followed up with a phone call. I would recommend this dealer to others. Thanks for all your help Erica.

JGUTIERREZ

Jun 2, 2011

I NEEDED A NEW CAR AND I WAITED FOR THE RIGHT TIME TO GET THE BEST DEAL. I WENT TO PENSKE ON MEMORIAL DAY WEEKEND. I THOUGHT THE PROCESS WAS GOING TO BE A PAIN IN THE NECK BUT OUR SALESPERSON JESSICA, MADE SURE WE GOT IN AND OUT IN A TIMELY MANNER. EVERYBODY THERE IS COMMITED TO PROVIDE OUTSTANDING SERVICE, TREATED US GREAT, I WOULD HIGHLY RECOMMEND THIS DEALERSHIP.

CERYOLI

Jun 1, 2011

i went to penske chevrolet of cerritos in may looking toward buying the taverse but ended up buying a Tahoe my sales person was Edward Alvarado he was very friendly and nice and answered all of my questions. the whole staff at penske chevrolet in cerritos was very nice !

mkeeme

Jun 1, 2011

Upon entering the dealership we were greeted very friendly by Mr. Lira and very satisfied with the price he offered. It was even a bit less than the online quote I had printed out. Great buying experience. I keep returning to this dealership because the service and product is always excellent. This is the fourth Chevrolet I've purchased.

oreo100891

Jun 1, 2011

I was very satisfied with the customer service,very friendly and did not push me to buy any cars, he was very patient. he knew what he was talking about. very knowledged about the cars and gave me a great deal. And came home with a better and newer car than expected.

knockout405

May 31, 2011

I Recently purchased a vehicle from your dealership 2011 black silverado single cab. Martin Lira (sales rep) was awesome, provided a superior level of customer service and was able to tailor fit the perfect vehicle for me. I just wanted to provide some feedback the dealership and employees were great and they were able to exceed my expectaions.

rosiedj64

May 28, 2011

Martin was very helpful. Appreciate his great assistance. My husband and I actually went to this dealership by accident. We were actually looking for the Penske GMC but we ended up here. Martin came to assist us. He didn't hound us, which was great. He told us the directions to get to the GMC and if we wanted a Chevy, he could do his best to get us the price we want for our Chevy. So we stayed and in the end we bought a new CHEVY 2011 SILVERADO, because of his professionalism. We definitely recommend this dealership and his great salemanship!

Alcaraz562

May 24, 2011

I had a very good experience at penske Chevrolet and the sales person I got Was great. He was very nice and was very helpful and showed us ever Tahoe they had and gave us good edvices. All so it was a very fast process with the paper work and very thing else.

DirtyDan

May 18, 2011

Thomas is the nice's salesperson I have ever worked with.When the car that I wanted was in the process of being sold by another salesperson, Thomas quickly went on the computer to find another car anywhere. He found one being shipped without a customer. He quickly grabbed and put my name on the VIN number.I live in Las Vegas and would have a problem coming back to Cerritos to get the car.Thomas said, "No Problem, I will drive it to vegas for you". His idea sounded great to me as I would have to drive it to Vegas to get it home any way. A very nice jesture.Since bying the Volt, Thomas has either emailed or phoned almost daily giving me related information that would make life at the wheel a little easier driving my 2011 VOLT. Thanks Dan

maybaby

May 17, 2011

My sales person Martin was very helpful and friendly. When he was told what I was looking for, he found it immediately. Overall my experience at Penske was fantastic! Everyone there was friendly. I would definitely recommend if you are looking for a car go to Penske Chevrolet!!

Phil Zamora

May 17, 2011

The buying experinces of today are better than in the past, no pressure just friendly help. That is the way to treat a buyer. All the staff was great and very helpful I even went back a few days to ask for help, which was givea at no expense. I feel the new management well go far if they keep up ther helpful ways, Thanks Again for all the help!!!!

saturn06

May 14, 2011

I worked with Gabe and Art(finance dept)They both walked me through all the processes without any hassle. I am not a person who likes to deal or haggle about stuff just give me the best offer and I will make a decision. They made a great offer and gave excellent customer service without what i have found in some industries as the "run a around. I would recommend working with them to my friends and family. And will go back when I need my next car!

msmaravilla83

May 13, 2011

I have purchased 2 vehicles from Penske Chevrolet of Cerritos now, and both have been from Gabriel Ochoa. The experiance has always been superb. Friendly, Knowledgeable, and the deal has always been excellent. I would highly recommend Gabriel Ochoa and Penske Chevrolet of Cerritos for your next Chevrolet lease or purchase!!

karplasc

May 11, 2011

Greatest customer service, sales person was very helpful and awesome. I will obsolutely recommend to family and friends. Everything was explained by the sales person he was very in explaining on options and also finance was very good.thank you,

lopez.sonia1

May 11, 2011

Daniel Vargas and the staff were very helpful and friendly.They were able to help me find a 2006 audi a4 a car I've been looking for everywhere!They helped me get an amazing deal on it. Overall I had a great experience they provided great customer service and were very attentive.I definitely recommend penske chevrolet of cerritos

mrscastro16

May 7, 2011

By far one of the best dealerships I have delt with. One of the main reasons that made this buying transaction worth while was because of DAVE KEREK. I couldn't imagine having a better sales person help me. He made the experience great. He went above and beyond my expectations to help me get what I wanted and who wouldn't want that. Everyone was very kind there to me. I highly recommend coming to this dealership. Thanks again Dave.

rjjajimenez

May 7, 2011

I gave the rating I gave because there were some problems with the advertised price verses the sticker price on the car. The discrepancy was realized after the contract was drawn. When I got home I looked up the car on the internet to send pictures to my dad and the price was $1500 lower then the sale price on the window. When I tried to bring it to the attention of the sales team that originally sold me the car, they were not on duty. The sales manager on duty offered to sell me the car at the advertised price but would not negotiate further and was content to void the deal. Who buys the car at the asking price? There's always room for negotiation. If it weren't for the kindness and conscientious efforts and professionalism of Dave Kerric, I would have walked away. Dave Kerric not only saved this deal but the reputation of Penske Chevrolet.

RICK1016

Apr 7, 2011

THIS HAS BEEN THE BEST EXPERIENCE FROM ANY DEALER I'VE BEEN TO AND ITS BEEN PLENTY IN THE PAST 17 YEARS A FEW THINGS THAT STANDS OUT FROM OTHER DEALERS I'VE BEEN TO IS SERVICE IN EVRY AREA THAT I CAN THINK OFSTARTING FROM GREETING THE CUSTOMERS WITH A REAL GRESSTING AND NOT LIKE A ROBOT.WHAT I LIKED ABOUT THOMAS NAVARATE IS SINCE THE BEGINNING OF OR PHONE CALL AND FROM THE END OF OUR PURCHASE ON THE CAMARO HE DIDN'T MAKE ME FEEL ONCOMFORTABLE AND YESTERDAY WHEN THE DEAL DIDN'T HAPPEN WE SPENT OVER TWO HOURS BUT WAS VERY PROFESSIONAL AND DIDN'T GET UPSET THE DEAL DIDN'T HAPPEN YESTERDAY AND TO M THAT MEANT ALOT TO THE POINT I WENT BACKTODAY AND PURCHASED THE CAR BASED ON HIS SERVICE.

cypress

Feb 8, 2011

The overall experience was good. The length of wait to sign the final paper work was to long. I think additional finance people should be available. Edwin was very helpful, he understood I was looking for a basic model with few frills, including no power windows.

67baby

Jan 30, 2011

I use to have a VW that I was currently leasing. My lease was up in two months s I knew that I would have to soon start looking into a new lease. Wnt back to the Volkswagon dealer because my first experience was great. When I went back I was not at all satisfied with the treatment I got or the deal that I was looking for. So I walked away and was debating what to do. The salee were going on with Chevy so decided to go and see what was offered and I left with a 2011 Chevrolet Malibu. I love it!

fredr

Jan 18, 2011

I went to Penske Chevrolet of Cerritos looking for a new Chevy Avalanche, I did my homework ahead of time and new exactly what i wanted to spend and what options I wanted. Edwin Fox from Internet sales help me and I told him what i wanted and what i was looking to spend. Edwin found me the vehicle I wanted at another dealership and had someone go get the truck for me. He also beat the price I expected to spend on the new SUV by $2000. I have purchase many car's over the years from many dealerships, this was the best experience I've ever had hands down...Thanks Edwin for the great service!P.S. I must add one more thing, Edwin gave me ALL pricing options, ALL Rebates Options and Finance options before we even talk about Payments. I new exactly what I was in for before filling out a applications. I think all dealers should make this a practice..

gencmartin

Dec 31, 2010

Edwin gave us great service. He was very courteous and very helpful with ALL the questions we had. Because of Edwin we are very happy with the purchase of our suburban. Being that it was raining and a day or two before the christmas holidays, we were very pleasantly surprised with the wonderful customer service that Edwin and the other gentlemen(dont remember names) gave us. And we will definately recommend Penske to others!

joekoo11685

Dec 8, 2010

Very friendly staff. Highly recommend taking a visit and speaking to their staff if anyone is interested in buyng a new vehicle. I must say though, you should do your own research and set your mind on a price and what type of vehicle you want to purchase before going in.

I.roque

Dec 2, 2010

Penske chevrolet of Cerritos is a great place to get a car . I would buy another car from them .They gave us a great deal on my chevy Cruze and my chevy Equinox ... The placeIf your looking to buy a chevy any time I recommend to check them .and price and they would work it you. Sale person they did a good job help my family and I when we were there .. Thank for ur hel Penske Chevy

kscovill

Nov 30, 2010

The entire experience with Penske Chevrolet and Mr. Fox was very enjoyable. There was a wide selection of trucks and Mr. Fox was very friendly and knowledgeable. There was no pressure to buy. When we found the truck we wanted, the finance process and negotiations were very fast and I didn't feel like I was being ripped off or put through the ringer. This was the fastest and easiest car buying experience I have ever gone through.

drogun

Nov 27, 2010

when stepping on to this car lot i was treated with respect and courtesy. no pushy salesmen just trying to make a sale, wanting to actually know what you want and showing you the cars you wanted. very helpful with my questions of the car and loan application processs. this was a very enjoyable trip to a car dealership, wish all were like this

wackyf2j

Nov 21, 2010

Did a great job of sending me photo's and keeping me informed on vehicle as I was from out of state. Delivered on promise of price and quality. Was overall very happy with experience. When we arrived Rafael brought the car around for us to look at, was very knowledgeable, and answered all questions. It made our drive home much better.

unclemuir

Nov 20, 2010

You can't deal with a better group of guys than Edwin and the boys at Penske. Straight shooters no b/s, no games just an honest deal.I just picked up a new 2011 Tahoe. Got a really good deal, no haggling necessary. I know I could not have gotten a better deal. Save yourself a headache and give Edwin Fox at Penske Chevrolet a call. It doesn't get any easier.

sbunkerhintz

Nov 19, 2010

The sales manager Mike, went out of his way to make sure that we were pleased with the service. The internet sales manager Rafael Rosales kept his promise and notified me when the vehicle I was searching for arrived at the dealership. There is no doubt that I would recommend this dealership to family and friends.

ccmora

Nov 12, 2010

I was so pleased with my experience with Mr. Fox, I sent my Brother-In-Law over to him and he bought a new truck as well. I have dealt with other dealers (Pensky Toyota in Downey (I purchased 5 new cars from them - and was not at all happy with their service - but nonetheless, I continued to purchase from them - now, I will going to Mr. Fox - I am going to be purchasing a new car next spring for my daughter's graduation from college.

Dklee

Nov 12, 2010

My wife and I were in search of a bigger car/suv because of our expanding family. I called Penske Cheverolet and immediately Edwin picked up the phone. He was a straight shooter and was very professional on the phone. After conversing with him and discussing what I wanted (2011 Chevy Tahoe), I set an appointment to see him the next day, I just felt it in my guts to go to Penske... for the ultimate service and value. Upon arrival there was a warm friendly greeting by Edwin. He showed me the Tahoe I wanted... looked stunning! Throughout the sales process, Edwin and the whole Penske Team was very professional and helpful, doing whatever necessary to make sure the "experience" was excellent. I even had a trade in and they gave me max $$.... very impressed!!Thank you Edwin and Penske Team for helping my family and I get into our dream SUV.... we are all happy!!!Thank you!!!Lee Family...

nomad57

Nov 12, 2010

We went online for quotes on a 2011 Chevrolet 1500 truck and Edwin Fox from internet sales contacted us and sent us a quote. We thought it was a good quote so made an appointment for the next day and met Edwin and looked at several trucks and took one for a test ride and was very pleased with it. Edwin was very knowledgeable about all the options and explained them all to us. We ended up purchasing a new truck that day and are very happy with it. Everyone at Penske Chevrolet was very nice to deal with and we would recommend Edwin to anyone looking for a new vehicle. Tom and Marlys

suburban1

Nov 12, 2010

We had been looking to buy an SUV for a while. We searched and searched finally we came across a SUV that we would be interested in. It was listed through Penske Chevrolet. We made a call to them. Edwin was the man that answered that call. He listened to what I was looking for in a SUV and besides the one that originally brought me to his dealership he suggested a few more that I might be interested in. I went that day for a test drive and within a few hours I was in out and on the road with our new SUV. Easy and Painless. The whole crew from beginning to end met my needs and went out of their way to make sure I was happy.

nonerdshere

Nov 11, 2010

I did all of my research for our new Traverse online, so as to ensure the most competitive pricing. Many of the dealers kept forcefully encouraging me to come in before they would negotiate. Edwin, on the other hand, was always open to hearing the lowest bid I had received and able to beat it! We were on a time crunch to buy the vehicle and, though he was out sick for the day, he still came in to the dealership late at night to meet us and close the deal. GREAT experience and I would definitely recommend going to see Edwin if you are in the market for a new car.

grumpy562

Sep 5, 2006

traded the van in for a BMW. GM extended warranty sucks tried to give a cobalt for a rental while van was in the shop. service advisor told me to call corporate to get it squared away, was transfered a couple of times till i got to extended warranty department. person on the phone was rude all i got was a pontiac grand prix. asked for a refund for the warranty after the work was completed and traded the van in. i dont know why dealers cant call GM and say "hey this guy needs something that seats 7."