Used Cars for Sale at Patrick Subaru in Shrewsbury, MA

Bellanoella1201

Nov 14, 2016

We were in the market for a used Subaru for our daughter for school. Patrick had the best vehicles for the money. The vehicle we ended up purchasing was in excellent shape with low miles and Felipe was able to get us the BEST possible price. We are very happy with the service and the vehicle. If you've been thinking about a vehicle, Patrick Subaru is worth your time.EL/NL and SL

gkellysr

Nov 11, 2016

Was impressed upon using TrueCar.com, Colleen Budzinski was quick to respond with an enticing beginning e-quote, while competitors, including other Subaru dealers, did not include an e-quote or a quote that was not as enticing. Plus, Patrick Subaru had exactly what we were looking for. Joe Dinneen was excellent and comfortable to work with, no pressure, patient with our questions and in reaching an agreement. We quickly reached a satisfactory agreement and when picking up the Outback, Joe was also helpful in showing the different aspects and features of the Outback, and it was pleasant as we never felt rushed or pressured in any way, even in the rain.

TomAndLouise

Nov 7, 2016

I ordered a brand new Forester from these crooks. I had to buy one that had to come from another dealer so Patrick arranged it (they all trade). So I gave Patrick my down payment and they got my paperwork and went home to wait for my car. I got a call A WEEK LATER and they said "Sorry, it was sold but we got you another car just like it". I don't think that's legal but I didn't want a big fight so I just took the car they got me (different color btw).When I got it, I brought it back to have a tow package put on it. When I picked up the car from Patrick the next day, the crooks in the shop had stolen $20 in quarters that I had. So I told the people at Patrick and, like I say, they just didn't care. Nothing we can do about it they said.I ended up contacting Subaru America who sent me a check for $100.NEVER NEVER NEVER go to Patrick. Oh, and btw, I had similar bad experience at Patrick Saab. Incredible... I guess the fish rots from the head!

MMorgan

Nov 6, 2016

Please don't waste your time with Patrick Subaru. Go to a dealership that actually values you business. I had been searching for a manual transmission and spoke with them for over a week about a car I found online. I traveled from Vermont to Mass (3.5 hours, one way) only to be told the car I had an appointment to test drive had just been sold. They knew I was serious about the car and was coming to test drive as a formality before purchasing. They had even confirmed my appointment while I was en route. They were not apologetic, and made no attempt to find a solution. I had asked about putting a deposit down a few days before the test drive and I was told "We don't do that". Once I was at the dealership and found out the car had been sold, they told me they would've taken a deposit, but only 24 hours in advance. This information would've been very helpful if it hasn't been given to me after the fact. The man at the customer service desk offered me a halfhearted, "Wow, that sucks" but I never received an apology and they never made another attempt to contact me after that day (prior to that visit they had been emailing me once or twice a day). I was treated as an inconvenience, which is not what any customer should be made to feel, especially when they are going to be making a large purchase.

TanyaD

Nov 5, 2016

My husband and I recently bought our first Subaru from Patrick Subaru. To our surprise, it was a very quick and comfortable transaction without any pressure and usual "tricks" from the salespeople. Al made the experience relaxing and enjoyable. He was very knowledgeable about every step and very respectful and helpful throughout the transaction. Since the purchase of my new vehicle I told all my friends that next time they are in the market for a new car, they have to go to Patrick's Subaru

unhappy

Nov 2, 2016

Have been into service department just about every month since vehicle purchase as car kept loosing oil. Received varying explanations as to the cause...not an oil leak...then it was an oil leak...then we are not sure why this happens...to finally...nothing wrong with vehicle....sometimes you "just have to add a quart of oil" Every single month! Unheard of!. At the last visit, they essentially washed their hands of any issue and told me "you can make a phone call" to Subaru America if I was unhappy as their "hand were tied". The attitude and vibe could not have been any more "used car sleazy salesman like".

BarbaraL

Oct 28, 2016

My husband and I recently bought our third Subaru from Patrick Subaru. It was a very quick and comfortable transaction. We have also had a great experience with the Patrick service people and will continue to take our new Forester there.Ash Shaker made the experience relaxing and enjoyable. He understood just what we were looking for and provided us with exactly what we wanted in a no pressure - informative way.Thanks again to the crew at Patrick.

Craig978

Oct 26, 2016

My wife and I went in to look at leasing / purchase options for a 2017 Forester. Joe Dineen was great to deal with, he presented the details to us in the different terms that we asks for and suggested to us other options that were helpful. We feel like we got a great deal and great service.

Kurtnkaren

Oct 19, 2016

my wife and I had an outstanding experience buying a Forester from Patrick Subaru in trading in to a bar existing Subarus.. Our salesman, Joe Dineen, was great to work with, as always. Dealing with Patrick Subaru was a pleasure!

jjb426

Oct 15, 2016

My wife and I both bought brand new vehicles and the service at Patrick Subaru was nothing but Professional. John Watt who we dealt with was very helpful and knowledgeable about our vehicles,.

Lut557

Oct 13, 2016

I found the treatment I received at Patrick Subaru was exemplary. From the moment I walked in I felt comfortable. One of the first things I noticed was a banner proclaiming the dealership's support veterans. Being a disabled Vietnam veteran myself it was nice to see this dealership was concerned with veterans issues. The whole sales process was very easy. The salesman went out of his way to make sure that I was buying the right car for me. From the beginning of the process to the end all my questions were answered.The ease of Leasing the automobile was simple and everything was done for me including my request for special veterans plates. They dealt with the registry Insurance Company and all the required inspections I did not have to do anything. During the final process of signing the paperwork I was offered a few add-ons but was not pressured to buy them. In the last 2 years I have purchased two vehicles from this dealership and I highly recommend them.

pbert39

Oct 10, 2016

It was time to consider trading in my '09 Forester. I went back to Frank at Patrick, told him what I was looking for in options and Frank found me the car of my dreams...a '17 Forester. He is extremely knowledgeable about his product and spent as much time as needed to explain all the intricacies of my new vehicle. He followed up with phone calls and assured me of his continuing assistance with any questions I might have. I could not have had a better buying experience. Thank you Frank and Patrick Motors!

happycustomer

Oct 9, 2016

I recently began leasing a Forester and the experience was easier than I anticipated. Al was very helpful in answering my questions/concerns and helped me learn about the leasing process. Never once did I feel pressured to lease/buy from them which made the decision a no brainer. I am very pleased with my car and feel if I ever have issues they would be more than happy to help.

AMY S.

Oct 7, 2016

Nate and all the folks at Patrick Subaru were very helpful with my Outback purchase. They were very accommodating with time and made the process very easy. Thanks!

SpeedyP

Oct 4, 2016

Good experience! Quick and painless. I hate spending all day at the dealership. We knew what we wanted, they delivered without wasting any time, and I got a car I love.

Jonathan

Oct 4, 2016

Both the Sales and Service teams were very friendly, attentive, informed, and responsive. The whole process of evaluating & trading in an old car, and buying a new one was as good as I've ever experienced.

Prekme

Oct 3, 2016

This is the third vehicle purchased at a Patrick dealership! They are so easy to work with. I highly recommend id you are in the market for a new Subaru this is the first place you should stop.

Puppygirl

Oct 2, 2016

Very attentive , helpful and most pleasant experience. Not my first Subaru Forrester , but this is the best one ! I'm loving it ???Thank you Ash !

lizard68

Sep 30, 2016

Buying a car stresses me out horribly. Patrick Subaru really made the process easier. I handled all discussion about the price of the car using email. By the time I entered the building, I was ready to make the purchase. Everyone I spoke with while there -- the salesperson, the person in charge of financing -- was fantastic. Honestly, I think Subaru knows they have a good thing going and wants to make the folks driving their cars happy enough to keep coming back. It's a good business model, and it's especially good for customers. I would highly recommend Patrick's in particular.

TonyLap

Sep 29, 2016

Just took delivery of my family's 3rd brand-new Subaru in the last 3 years from this outstanding, professional, and very customer-oriented dealership and its team: Sales rep Joe D, very, very helpful and informative - with no pressure (bought all 3 through him). Business Manager Robert, courteous, fast & professional. Sales Manager Todd, who moved heaven and earth to get the exact vehicle I wanted from a dealership 100 miles away (only 3 in the whole Northeast and, allegedly, none of them "available" for a swap). Dave & James Patrick, who helped make the swap happen, despite the vehicle I wanted being "unavailable".

Amanda Bourgeois

Sep 29, 2016

This is the second car I have purchased and It is the first brand new car I have purchased. In the beginning of my buying experience I had went to another Subaru dealership nearby and they did not take me seriously whatsoever. At this dealership that I went to first I expressed interest in a 2016 model of a Subaru. They took me for the most awkward test drive of my life and didn't even value my trade in or want to talk numbers. Leaving the first dealership discouraged I was a bit reluctant to continue my search for a new car. However, I had already scheduled a test drive at Patrick Subaru for a used Subaru so I figure I might as well go and see how it goes. When I arrived there I had a completely different car buying experience than when I went to the previous dealership. I ended up purchasing a brand new 2016 Subaru Impreza and I am in love with it. They were so helpful and they took me seriously as someone who was going to purchase a vehicle. They were extremely helpful in answering all of my questions I had in any area in regards to the vehicle, the vehicle itself, financing etc. They only thing that bothered me was that they had me come back quite a few times before the process was all said and done to sign papers. I felt that I could've signed the papers and been done in a shorter amount of time. That is my only complaint. I would recommend this dealership to anyone. Especially young people who want to be taken seriously as a car buyer.

SB102

Sep 29, 2016

I did a lot of research on what type of car and where to buy the car before visiting any dealership. I quickly fell in love with the Crosstrek and decided to visit Patrick Subaru to look at some. This is my very first Subaru and my sales rep, Mike, explained all the features and showed me how this brand compared to others. He went over the different levels and what each offered. My appointment was an hour before they closed and never once did I feel rushed to leave. We test drove the car and not even 24 hours later, I was putting a deposit down for my dream car. Everyone I have spoken to at Patrick Subaru was very helpful and patient with my constant questions. When I picked up the car, Mike went over every single detail. I would definitely encourage and recommend Patrick Subaru to anyone looking for a new car. Very helpful and very professional!!

bbourassa

Sep 28, 2016

I've purchased a couple cars now from Patrick Subaru and I couldn't be happier. The show room itself and the amenities while waiting for service or sales are just outstanding. The salesman I dealt with most recently was Jeff, very knowledgeable and easy to talk to and no pressure at all. I will definitely be back in the future purchases.

maceye

Sep 27, 2016

Delighted with our 2017 Forester and with our salesman Ash Shaker, who was quite pleasant and helpful throughout the entire sales process. A special thanks as well to John Bergin up in the Service Department, who was very honest regarding the condition and needs of our old vehicle and went the extra mile in helping us explore all the options available to us. This was hands-down the best car buying experience I've had (and I've been through quite a few during my lifetime).

ilpincy

Sep 27, 2016

I recently bought a 2016 Forrester with Frank. My situation was a little complicated, because I am a foreigner who just moved to the US from Canada. Frank helped us sort out all the details, and even with the short time frame we had to buy our car (which would allow me to start working!) he was able to make everything work. The car is fantastic, and I am absolutely satisfied by the experience. I'll buy another car from the same dealership as soon as I have the need.

Legacylover2016

Sep 26, 2016

I just recently bought a 2016 Legacy from this dealership. Ash was my salesman, it was the best car buying experience I've ever went though. There was no hassling or pesky people walking around me with a million different questions. Ash was vet knowledgeable of he vehicle I purchased and answered all of my questions that I could think of. I'd definitely recommend this dealership to anybody looking on the market for a Subaru.

Amy Beauvais

Sep 24, 2016

I bought a 2014 Forester in 2013 from Al Paliarulo. He was very knowledgable about the car and provided excellent service. I never felt pressured to buy the car. Although I am not in the practice of trading in a 3 year old car for a new one, the deal Subaru offered for a new Outback was impossible to ignore. Again, Al was very helpful and was able to get me the most for my trade in. I would highly recommend Al and Patrick Subaru to anyone in the market for a Subaru.

nowayjose

Sep 20, 2016

I visited two other Subaru dealers before deciding to buy my new Forrester from Patrick Motors where the staff was very knowledgeable, patient, and at the end of the day offered the best price without any haggling. I drove from the Cape to buy the car and don't regret it as taking possession was easy and the staff support outstanding.

jbl

Sep 20, 2016

Patrick, via Colleen Budzinski, was able to negotiate the pricing by e-mail and came up with the best deal in New England. Having that out of the way paved the way for a great experience with Nate Goodro who was very nice and helpful. They gave me a great deal on a trade in too!I would recommend Patrick to everybody. I'm very pleased.

Paul Lewis-O'Rourke

Sep 20, 2016

It was a pleasant experience for this hearing impaired customer whom Mike was flexible to communicate by writing notes back and forth during visit. Also gave his cell phone so I would text him if any questions or concerns arise regarding my new vehicle, Subaru Legacy 2017. This was my second time buying car from Patrick and brought my very first Hatchback Subaru back in 1978 before moved away.....then recently brought new car from them again.Thanks Micheal Katz!

David Carlson

Sep 19, 2016

We utilized the internet service that Subaru participates in so pretty much had the car picked out before we arrived. Working with the associate we actually left by the end of the day with a similar, but perhaps even better selection. Great flexibility and knowledge of the cars, options and team needed to push this transaction through.

nashc

Sep 17, 2016

I recently purchased my first Subaru. From the moment I walked through the doors at Patrick Subaru, I felt comfortable and welcome. John Watt was a pleasure to work with from start to finish - as where all Patrick Subaru Team Members with which we came in contact. I wanted to downsize a little bit from my trade in vehicle, and the Crosstrek is perfect. I've gotten so many compliments on the Crosstrek, and I've owned it less than two weeks. I absolutely love it - Thank You!

Joro

Sep 16, 2016

We went to Patrick Subaru after some not so successful attempts to find a car for my wife who is very picky about that special car.After talking to some friends we were recommended to Felipe Amabile at Patrick Subaru. We have nothing to say but to mention that was the right recommendation and choise of dealership.For the first time we felt relaxed about choosing the right car and features. No pressure and actually everyone made you feel very comfortable checking around without disturbing you with sales pitch. Felipe Amabile is one of the kind! Very knowledgeable and patient about answering and showing all the different models and features.From getting there without any plan to buy a car to actually closing on a car that my wife loved, it was a great experience. Even during delivery, Felipe took his time to show how to operate the options and made sure that we left the dealership comfortable and happy.I would go back and recommended Patrick Subaru to my family and friends for sure.

happy driver, BB

Sep 15, 2016

A few weeks ago I purchased my first Subaru from Patrick Subaru in Shrewsbury. Frank Wilson, my sales representative was a pleasure to work with. I was not sure which model I wanted when I started looking, so I met with Frank numerous times to ask questions and test drive various models. In the end I drove off with a car that had everything I was looking for, and...no extras. I will definitely go back to Patrick Subaru in the future.

Peter T

Sep 14, 2016

Recently picked up our 3rd Subaru from Patrick's, but our 1st leased vehicle. All staff, from the manager to the sales person were professional, courteous and friendly. The leasing process was thoroughly explained, the delivery of the vehicle quick and smooth, and the review of the features well done. Could not have selected a better dealer for our first lease.

jomirogers

Sep 9, 2016

I purchased a used Subaru Forester a few weeks ago and had a great buying experience at Patrick Subaru. The sales person i dealt with, Joe, was very good. He listened to what I had to say and what I was looking for and was very good at showing me cars that met my requirements. In addition, it was about 3 months from the time I first met Joe and started the process to the time I purchased the car. Joe and the dealership kept in touch but was not overbearing and very understandable. When I came in to make my final selection Joe did an outstanding job at researching the vehicles to look at and being prepared with keys and information.

rjzdanis

Sep 7, 2016

Steve is a friendly, courteous, and hands on individual. Mine was a small service issue which he took care of in very quick and efficient fashion. I'm grateful for his help and glad I worked with him.RZ

LCP

Sep 6, 2016

A few weeks ago my husband and I visited Patrick Subaru in Shrewsbury, MA for the first time. Pleasant, friendly atmosphere. Our sales representative, Jeff Moberg, listened to our concerns, guided us to make a decision for the appropriate new car for our price range. Jeff was confident in knowing model comparisons, was patient with our questions on several occasions in person and via phone calls. Our car decision was not made during first negotiations, but we ran back to Jeff after a very negative experience at another Subaru dealership. On our second visit to Patrick Subaru, Jeff made leasing negotiations quickly for us, meeting us within our budget. We felt Jeff was honest in time delivery of our new, 2017 Legacy. Our car actually came in a dew days earlier!!!We highly recommend Patrick Subaru in Shrewsbury, MA. Ask for Jeff Moberg.

R0nnieG

Sep 3, 2016

Second car from Patrick great experience both times. Mike Katz is best salesman I've ever worked with. Process was smooth and easy. Will buy again.

chris55

Aug 31, 2016

Overall great experience. Ash was friendly, professional and informative as was the finance person (I don't remember his name). There was no pressure. I am very happy with my first subara forester.

Joel of Westboro

Aug 30, 2016

I've leased my last 10 cars, over many years, from many NE dealers. My new 2017 Outback lease was, by far, the fastest, easiest, and least painful one to date. I was deciding between a RAV4 and CRV when my son, a mechanic, suggested I test drive a Subaru. Knowing nothing about Subarus, my salesman, Ash, patiently helped me weigh the Outback against the other cars I was considering. He and the Patrick Subura's management staff were courteous, friendly, efficient and professional. There was no haggling or trying to nickel and dime me into stuff I didn't want or need. They keep waiting to a minimum. They even went as far as to purchase the 2013 Venza I was about to return to Toyota, which greatly simplified the return process, thereby saving me time and a nuisance disposition fee. All in all, a pleasant, satisfactory experience. Even my son was impressed - and THAT speaks volumes!

Outback to AZ

Aug 30, 2016

Darrald was great at explaining the cars features both before and after the sale. He was very patient with us and gave us all the time we needed. We never felt rushed. The car was registered in AZ and they handled that very quickly.

MTG

Aug 29, 2016

This was my first car buying experience on my own. I had been to a dealership before, but it had been with either my parents or my girlfriend and her mother to help her pick out a car. The employees were quite friendly and helpful, and I was able to quickly find a car that I liked. John was able to work with me to find a payment that fit my budget and was very patient through the insurance transfer process. Although I didn't select any of them, Patrick Subaru also had a number of extended maintenance plans I could have chosen from for an additional monthly fee. It felt like they really cared and wanted to make buying and owning one of their Subarus an excellent experience. All in all, I would absolutely recommend this dealership to a friend or relative.

kathy bd

Aug 26, 2016

This is my first time leasing a car and Patrick Subaru sales staff was very helpful. They were very friendly,answered all my questions, and had a nice inventoryWould highly recommend

NHL

Aug 25, 2016

I recently purchased my 4th Subaru from Patrick Subaru. Absolutely outstanding sales, service and internet inventory pricing assistance personnel. Simply can't beat the professionalism, price and selection!NHL

unhappy

Aug 25, 2016

I purchased a vehicle from Patrick. In less then a month started experiencing issues. Brought the car to the service dept 4 times in less than 4 months for the same problem. Each time, I received a different answer/reason and each time was told "now you are all set". Feels like they are trying to brush off so they do not need to take responsibility for the issue that existed when they sold the car.

elsy

Aug 25, 2016

I highly recommend Patrick Subaru, they are the best dealership in Mass. Joe Dineen was an excellent sales manager, went above and beyond what I needed to make a purchase decision. Very low stress and accomodating. Very euthasiastic service and attention to detail. Prices are the best I have seen. I bought a new forester and it is the best car I have ever owned so far.

Litleape

Aug 23, 2016

We drove almost 2 hours to this dealership because 3 other Subaru dealerships closer to us treated us so poorly. We were treated so well and everyone here went above and beyond for us. We decided to give them our business.

Certified Master Technician

Aug 20, 2016

Lou was my service manager when I worked for Gallo Mazda/Volvo many years ago. He treated the technicians great and always made sure that quality assurance and customer satisfaction was a number 1 priority. I am sure he is doing the same for Patrick Subaru as he has decades of experience in this field.. Lou was a great guy to work for.Keep up the good work Lou.Sincerely, Alan E.

CatLady31

Aug 19, 2016

New to Subarus, but Joe helped us understand more about the brand and choose a used Forester that was a good value and had the features we were interested in. The car was fairly priced and its history was disclosed to us, and we have loved it so far. Service was great from everyone. Only comment is the warranty sales pitch when we came to pick up the car was a little aggressive, but we ended up going for parts only and have not regretted that decision. First used car buying experience, and would definitely come here again!

SJRay

Aug 18, 2016

The employees at Patrick Subaru are very customer-friendly and helpful without being pushy. When the time comes, i will contact them for my next car. My salesperson, Frank, gave me an entire but brief lesson about my car. I felt confident when I drove away.

bu11frogg

Aug 18, 2016

Our experience of buying a used Forester at Patrick was a good one. We got what we needed for our trade in (a Legacy GT over 11 years old) and Joe got us into a 2015 Forester after weeding out some less suitable Foresters. I appreciated Joe's honesty and willingness to go looking around for alternatives for us when we didn't find the right car at first.Everyone at Patrick is friendly. We had serviced the Legacy GT there for years (generally good) so we knew the staff to be a trustworthy bunch overall, and they seem to take a long view of things. Never once did we feel like anyone was trying to simply make a sale or rush us into a decision. They seem to genuinely want their customers happy with their purchases over the long term.The only problem I can think of was a minor one. When we were about to drive our new [used] Forester away, I noticed there was only one key with the remote buttons; the other was just a valet key. I asked if they had the other remote key and the answer was "this car only came with one key, but we'll check and see if we have a 2nd." Now, the manual says the car (when new) comes with 2 remote keys and one valet key, and that is the way I would expect a used car to be sold. If I want the 2nd key, it'll cost $$ and if I want to use the valet key I have to disable Subaru's built-in theft alarm. Is it a scam to drive used car buyers to the Parts dept. on their way out? No, I highly doubt it is, but it kind of felt that way.Again, it's a fairly minor gripe though I felt a tad cheated, but then perhaps I should've known to ask about the keys up front (I definitely will next time -- and you should, too!). Everything else about the car has been exactly as described, and Joe D. worked with us to get a price that fit into our budget requirements. The overall experience was really good!

CarShopper

Aug 15, 2016

This is our second purchase from Patrick Subaru this year - we purchased a new 2016 Outback in May. We had such a good experience with that purchase that we returned when my daughter was looking to get a used car to take to college. My "old team" of Todd and Jeff were, again, extremely friendly, helpful, and patient, and worked really hard to find us the right car at the right price for us. Although we worked primarily with Todd and Jeff, everyone at the dealership was polite, friendly, and helpful.

Jack

Aug 14, 2016

This is our fourth Subaru over the years, the second one that we bought from John! As soon as we walked in, and I asked for John, we knew we were in good hands! It was such a pleasure the last time (in 2013 we bought Crosstrek) ...that we came back to get another Subaru, this time a Forester...I already told our friends about great experience we had and Im sure they will stop here first while car shopping!Jack

Mac

Aug 14, 2016

Could not ask for better treatment . The sales staff were excellent. We purchased the the type ofvehicle we were looking for and are very happy with our choice.

Sue

Aug 14, 2016

Very happy with the experience and low pressure sales technique. Joe was very professional and respectful of my time and listened to what I really wanted in a vehicle. Even though we came in unannounced, he took the time on a busy afternoon to make the sale happen and we are very happy with the vehicle!

fmsm

Aug 11, 2016

Upgraded my 15 Outback from Patrick to a 17 Outback all because of a heated steering wheel for my wife. The one thing my wife was missing in her Outback that she had in her Toureg (also leased from the Patrick's) was a heated steering wheel. The 17 Outback Touring edition has it and other features (lane keep for one) available! They made it very easy, I got a very fair deal, great car, and best of all have a very happy wife! I drive out there for service and have always been more than satisfied, I would not consider doing business anywhere else!

Gbschiller

Aug 10, 2016

I knew what kind of car I wanted and had been in contact with several Subaru dealers on the same day. Patrick Subaru quickly identified the vehicle in its inventory, we agreed on a price, test drove the car and did the paperwork within just a couple of hours. Everything about the purchase was easy and efficient and I got a good deal in a great car.

2outback2

Aug 8, 2016

For some, buying a car is an exhilarating experience; they enjoy the thrill of the hunt. I would imagine Patrick Subaru has an employee to match their interests. My sales team seemed to be able to read my interests and steered clear of gaming. I was offered a great deal of freedom to test drive several models without interference from the salesman. I was able to review current offers including some recent transactions and most importantly able to treat my new purchase, trade-in and cash-on-hand as three separate pieces of the puzzle (we didn't focus on monthly payments). Ash Shaker did an excellent job espousing information about the models I was interested; he was also able to admit when there was additional information he needed to verify. He treated me with respect, followed up when he said he would and used the channels of communication I prefer (text).Thanks to another great experience I am happy to own my second Outback from Patrick Subaru.

alpink

Aug 8, 2016

Bought new Subaru from John Watt. Highly recommend Patrick Subaru. Great experience, no pressure. I will definitely do business with Patrick Subaru again in the future.

DaleH

Aug 8, 2016

My spouse and I were treated with respect throughout the process. I was happy with Darrald, the dealership, and the 2016 Impreza Sport that I purchased.

lessthantag

Aug 7, 2016

This was actually our second car from Joe D at Patrick Subaru. It's refreshing to have a dealer that actually refrains from pushing needless options and add-ons. It was our first leasing experience and he was more than helpful explaining the pros and cons of leasing vs purchasing. We would recommend him.

Joane

Aug 5, 2016

I have been coming to Patrick Motors for many years. I first bought a Subaru because I hated getting stuck in the snow and I am happy to report I have never ever been stuck in the snow in either of my Subarus. However today my Subaru developed what to me was a fatal error. Basically the electronics went haywire in the transmission and the whole thing had to be replaced ($2,000 repair). This made me feel uneasy about the car as a whole, even though it only had 65,000 miles and I usually drive a car until it can no longer can be driven. John Bergin in sales suggested that under the circumstances and since I was really worried that I might want to talk to the sales staff, so I ended up buying a brand new Impreza today. This is the first new car I have ever owned! Frank Wilcox went above and beyond to help me. John in sales also went above and beyond to help me, and everyone worked hard to put me in a new car that I could drive home today, so I wanted you to know how I appreciate their help, as well as Robs help with my warranty. They helped turn a day in which I was very distressed (it was very scary driving the car when this happened) into a good one. My wheaten terrier also loves Patrick Motors. Nice people who give her treats plus AC. Wow. Your whole service and sales staff are always very positive, helpful and kind and I know that culture comes from the top down which is why I am contacting you to let you know it is a pleasure to come to Patrick Motors, even if the reason is sometimes awful. Thank you! Joan

kbatch

Aug 4, 2016

Bought a 2015 Legacy and the process went smoothly. Love the car and love the dealer. We would recommend this dealer to others looking to buy.

Aburch2677

Aug 3, 2016

When I came to Patrick Subaru I was extremely pleased with my salesman Jeff and how he was no nonsense when it came to what I wanted. At other dealerships they pushed me in other directions and showed me things I did not want. Jeff showed me exactly what I wanted and more. He is easy to talk with, understandable and extremely reliable. He texted me many times even after buying my Subaru Legacy to make sure everything was going well. He is an excellent salesman that was very knowledgable about Subaru and was very patient and through when dealing with the small details. I have told everyone about my experience here at Patrick Subaru. I am very happy with my experience here.

MikeL

Aug 3, 2016

Bought a new 2016 outback from Joe Domenicucci. Straight shooter. Was able to negotiate a good deal both on price and trade. I have walked out of dealerships in the past when the typical dealership games start. That did not happen here. I visited another Subaru dealership before this one. They were not very attentive. Tried to sell me a 2015 demo car (maybe I looked poor?). Anyway - very happy with Patrick Motors. Delivery & pickup was pretty painless as well. They have that piece well organized.

Deb 2016

Aug 1, 2016

Highly recommend Patrick Subaru! We were able to check out the cars at our leasure and they were there when we had questions. We left the dealership to check out other cars over the next few weeks. We received an email from Patrick Subaru letting us know they were there for any questions. No repeated follow up calls that we received from other dealerships. Nice to work with a sales team so passionate about the Subaru brand.

jcbrunelle13

Aug 1, 2016

Shopped around online looking at several dealerships. Had family buy from Patrick previously which prompted me to consider them first. Spent a while talking over my options and car preferences to make sure I was getting what I wanted. Everything from the car to the finances was explained thoroughly and the entire process was easy. Felt no pressure either which was great.

Anne

Aug 1, 2016

My experience at Patrick Subaru was outstanding. Stopped by to take a casual look at used cars and walked out with a fabulous 2013 Subaru Impreza. Mr. Wilcox was wonderful: answered all my questions , gave me time to think about purchasing and never pushy. Would highly recommend this dealership.

Jeff DeSanty

Jul 31, 2016

I went with my daughter and we felt comfortable right away. Working with John from sales was a "no pressure" experience which was great for my daughter's first new vehicle purchase (an Impreza). This was not the case at the other dealerships we visited. A great experience all around from sales, the vehicle itself, price, vehicle delivery and the service we received during the entire purchasing experience. Kudos to John and the team at Patrick. Jeff.

jpvento

Jul 30, 2016

We gooogled Subaru dealers in our area and Patrick was the closest. I went with my daughter and we felt comfortable right away. The sales people were laid back. Not like the sharks in some of the other dealerships I have been to in the past. We bought her a 2016 Crosstrek and she really likes it. I decided to sit in a few cars in the showroom while I was waiting for her and I caught the bug. I ended up buying an outback which I really like. I really hit it off with my salesperson Ash Shaker. Very knowledgeable, good sense of humor. Great follow up skills. Answered his cell phone every time had a question. Spent time with me and explained everything. As an aside we bought the Eyesight technology on both 2016 vehicles. You WANT to get this. Radar cruise control that keeps a safe distance from the cars in front of you. It automatically adjusts when new cars cut in front of you. It will not let you crash. If the cars stop, it stops. When the traffic starts moving again, tap the gas and you start rolling, right back on cruise control. You never had to touch your brakes. The car is smart. It also has blind spot detection. If someone is riding in your blind spot, the side mirror has a yellow graphic that lights up letting you know a car is there, so you won't change lanes and hit them. Also if you are backing out of a parking space and a moving vehicle approaches from your rear or either side, the mirror flashes to let you know someone is approaching. It's really great. Getting back to the dealership. We both will be maintaining our vehicles at Patrick. They seem to be a family business we can trust.

Timothy Hurton

Jul 29, 2016

Purchased a new WRX, Ash was great, not pushy at all like most car salesman, and gave me a great deal. Going to recommend Patrick Subaru to my family and friends.

Neil Lukas

Jul 26, 2016

We recently purchased a Subaru Legacy and were incredibly impressed with the salesman Luke. He was friendly, knowledgeable, and not at all pushy. The buying experience was pleasant and we would recommend Patrick Subaru without question.

baneda658

Jul 23, 2016

The BEST dealership anywhere,easy,no pressure and gave us a great deal,LOVE the new car!Thank you,Bruce and Theresa.P.S. Jeff Moberg Is a 5 star salesman,see him first!

jcooper0792

Jul 23, 2016

I had a 2003 Kia Sorento that was just eating my money! I had had some bad luck with dealerships before my visit to Patrick Subaru. They were very nice, considerate and flexible! I got a used Toyato from them (for a great price too!) There was no haggling either! Win!

Tammy P

Jul 20, 2016

My husband purchased a 2015 Subaru Impreza last year and we were extremely satisfied with Patrick Subaru and our salesman, John Watt. When it came time for me to purchase a new vehicle in May, we went back to see John and I purchased a 2016 Subaru Crosstrek. My husband liked the car so much, he went back last month and bought one for himself. We don't ever hesitate to refer someone to Patrick Subaru, and highly recommend John Watt. We referred our friend, and he recently purchased a 2016 Crosstrek and was also very satisfied with John and his experience with Patrick Subaru.We live and work in the same town as another Subaru dealership, but we choose to drive a little further and do business with Patrick Subaru.

John Demartini

Jul 18, 2016

Patrick Subaru was my first and only stop. I gave me no reason to buy anywhere else. I would recommend them, and also Al Pagliarulo to anyone who want a new or used Subaru.

RickB

Jul 15, 2016

We went looking for a new vehicle to replace my 2005 Passat and found a great assortment of pre-owned Subaru Legacy's. I liked the ride and feel of the sedan and found the three year old units in very good condition. Al P. was very knowledgeable and helpful with me and my family to help me decide between new and used and the different units that were in stock. I never felt pressured and he kept in contact with me during the few days they got everything ready. Great experience!

Monana

Jul 14, 2016

Joe was very professional and punctual throughout the process. We have purchased several cars previously from other dealerships but at Patrick Subaru we were treated just right. They set the bar too high. Thank you Joe for your help and for being an excellent sakes person. (Not pushy and treating people with respect )

Tatiana

Jul 14, 2016

Patrick Subaru is a great dealership. We just bought our second car from Joe D. He is knowledgeable, experienced, helpful, straight forward, and easy to work with. We were greeted warmly by everyone we encountered and have had nothing but a positive experience with Patrick Subaru.

Theresa

Jul 12, 2016

I worked with Nate who I highly recommend. He is honest and fair. This is the first time I have bought a car solo. I was dreading it but the experience was great. When it's time for a new car,I'm heading back to Patrick!Theresa Eckstrom

Lorie in Shrewsbury

Jul 11, 2016

I was given the freedom to walk the new car area- found at least 2 I was interested in. Went inside and was greeted by a person and when I asked for a test drive I was introduced to Frank Wilcox. Frank and I discussed my individual car needs and he brought a car down for a drive. He pointed out all of the technical details of the car. We went for a drive and I told him I was still shopping. He gave me his card and I was off. They never pressured me to buy a car- they emailed me to follow up, emailed about discounts and financing which lead me to pick Patrick Subaru. Frank and the rest of the Patrick team were super professional and just made it easy.

Nancy Fellows

Jul 10, 2016

I have been trading in and buying pre-owned Subarus from Patricks for 25+ years. Obviously, I continue to come back to Patricks, year after year, due to positive experiences. I recently traded in my Outback and considered down sizing to a Crosstrek. I was fortunate to work with Ash Shaker who truly listened to why I was trading in my vehicle and what I was looking to purchase. He was incredibly attentive to what I was looking for and why. He provided great feedback and presented me with multiple options, some I had never considered. I ended up purchasing a 2016 Crosstrek, which was not what I thought I was going to do but I could not be happier that I did. Ash took a great deal of time walking through all the various options I had (pros and cons). Once I purchased my car, he again he was most attentive to orienting me to my new car. As I have said, I have always been pleased with all of my experiences at Patricks but Ash Shaker was truly wonderful and made m purchase a fabulous experience.Thank you Ash.Nan Fellows

dauci

Jul 10, 2016

Last year's pain free experience, purchasing our first Subaru, a Legacy, at Patrick's Subaru brought us back for a second Legacy 2.5i Limited this year. Luke Latham followed up after our purchase then, so he had our trust when we decided to get another. Luke Latham was great to deal with, attentive to everything we said, and delivered exactly what we wanted WITHOUT typical DREADED dealer pressure! Luke explained all the new safety features of the Limited, got the phones synced in and we were ready to go. Once again the process was short, sweet, and stress free thanks to Luke's attentiveness. We highly recommend Patrick's Subaru and Luke Latham's assistance to those interested in a pain-free automobile purchase .

kelyns2

Jul 6, 2016

I was not at all excited about buying a new car, but the time had come where I had to. I walked into Patrick Subaru having no idea what I was doing, and caught the attention of Nate Goodro. Nate made the experience just amazing. Not knowing what I wanted when I went in he explained all the benefits of owning a Subaru. Nate asked me a bunch of questions to determine what Subaru would work best for me. The Legacy Limited was the winner. He explained all the features of the car in a way I could understand, and really went into detail on how safe the car was, especially in the snow, which was my number one concern. I felt absolutely no pressure to purchase the car. I came back a few days later and bought the car. The day I went to pick up my car, I had got stuck in traffic for about an hour and was late to my appointment. I walked in and Nate just put me at ease and finally made me EXCITED about the new car. I really can't thank him enough for making the experience so easy and stress free. I would highly recommend Patrick Subaru and Nate Goodro to everyone looking to buy a car.

Jmzda

Jul 5, 2016

I've bought another car from this dealership in the past. Buying a second car from them you can tell that they really appreciate your business when it comes to negotiations. They gave me an excellent price for my trade and got my payment where I needed it to be within 15 mins. From test driving to out the door with the car only took 2 hours total! Very good experience and they have the best selection around. I will be buying another car from them in the future.

JRobert

Jul 3, 2016

I visited Patrick Subaru to "just look" at a pre-owned BRZ, not yet set on buying one, but considering it. The short version: I liked the car after driving it and offered a drive-away price I could afford, and in a 10-15 minutes we had an agreement. I was pleasantly surprised to find we could skip over the line-by-line costs & fees, any "discussions" about financing or leasing, and just talk about the final price. At signing, they offered and explained several kinds of additional warranties, but without pressure to buy them. They had the car prepped for me to pick it up the next day. Everyone I met had a friendly greeting, asked if I was being helped, or made sure someone knew I was waiting as they were leaving for the day,

monica friend

Jul 2, 2016

Ash went the extra mile to locate my new WRX. Very happy with the experience. Really enjoying the car and i'll be back for another subaru..

Darren C

Jul 2, 2016

We've been looking at multiple brands and dealt with multiple dealerships. After walking into the dealership, we could tell it was the right place to shop for our new vehicle. We were greeted but not swarmed, and had a chance to look at some vehicles on the the showroom floor. Al waited patiently until we saw that we had questions. He listened to our needs and fit us to the right vehicle.

Janlash

Jun 27, 2016

We purchased a Forester which had 14,000 miles. Luke Latham was probably the best salesman we have worked with anywhere. Even though we test drove new vehicles this was what worked best for us. Everyone else was informative and helpful... This was a really good experience and I would recommend this dealership to others !

tambear

Jun 27, 2016

Give you a good deal but when they say your credit rating isnt perfect it comes out they realized they gave me too good of a deal and took it back even though another dealer offered me the same car with my same credit ......... Very interesting and there are rating that this dealer has the worse service around. So dont always believe the perfect and positive ratings it all depends on the circumstances .

jkulkin

Jun 27, 2016

My experience at Patrick Subaru was all around great. Great people, great service and great cars! John Watt helped me pick out a new car, went through every detail and made my purchase as easy and fast as possible. I have nothing bad to say about this place and Patrick Subaru will be number 1 stop if I want to purchase another Subaru in a few years. Thanks guys! 10 out of 10!

proychowdhury

Jun 25, 2016

Normally, visits to the dealer can be anxiety-inducing but as soon as we walked into Patrick Subaru, we knew things would be different. Every employee we spoke with inside pleasant and helpful and the associate with whom we worked was no less. Frank certainly knew the ins and outs of the vehicle which we wished to purchase and he was adamant in ensuring that we also knew everything about the vehicle we were purchasing. We came in on a Saturday and two days afterwards, I drove away a new Subaru Outback 2016. Quality car at a quality price, given the extra add-ons that we decided to go with.

kturner

Jun 24, 2016

I am something of a car slut--have leased 4 cars in the past 8 years. I now need a car with good visibility and safety features. My best experience has been with Patrick and Ash Shaker. He was courteous, honest, patient, and well versed in the ways that the 2 cars I test drove might suit my needs. I will for sure go back to Ash in the future and urge anyone looking for a Subaru to deal with him. I am a professional woman and have been a bit dissed at other dealerships. Ash was always respectful. I am happy with my new Forester.

nonononono

Jun 23, 2016

I went in looking to purchase a car, and had a pleasant experience, free coffee, and a fair deal on my trade in. I drove away hours later in a newly leased car.

John looney

Jun 22, 2016

On my way to visit my wife in the hospital my car was hit and totally wrecked, I was a very stressful time for us and now we had to look for a new car. We had bought a Suburu from Luke Latham two years earlier and were impressed with his knowledge, integrity and straightforwardness. We decided to contact him again.Luke was concerned and supportive of our current situation and said he would work with us to get a car as soon as possible, He recalled the features of our last car and reviewed Patrick's inventory with us. He described his cars in detail and we prized his advice. Our experience with Luke Latham and Patrick Suburu was honest, open, trustworthy and direct, I felt relaxed as we closed the deal.I would recommend Luke Latham and Patrick Suburu to anyone wanting a positive car buying experience.

Maureen_Bob

Jun 22, 2016

Patrick Subaru has best, honest deals! Husband has experience in car sales, and I can tell you, we were treated honestly, fairly, respectfully. Lowest price!

3subs

Jun 20, 2016

We purchased our third car with Patrick Subaru. They are such a great dealership to work with. Pricing, availability, and service are what we looked for when making the decision. They make an otherwise stressful transaction a great one. We are confident we were able to get a fair trade and price for our new car.

CWM

Jun 18, 2016

Like a lot of people, we are very cautious in dealing with car dealerships given all the games that salespeople and their "managers" often attempt to play. The team at Patrick Subaru is completely different; high integrity, no games and really motivated to win our business in the right way. We are always guided by the best value we can get and by the trustworthiness of the people we transact with, and as a result our last two car purchases have been with Patrick. Joe and Al, along with everyone we dealt with (front desk, servicing dept, etc.) are all really professional and genuinely nice. Low stress, no wasted time and a great deal.

Luanasubaru

Jun 16, 2016

This's my second car from subaru and I love the service, Ash was very helpful and friendly, thanks Subaru for your great cars and team!!!'

llsubaru

Jun 14, 2016

I have been coming to Patrick Subaru more than 20 years. Staff have been helpful and do not pressure.My experience appeared important to them, not just the sale!Part of my returning to the dealership was the longevity of sales associates and the building of trust with them. I have only owned Subaru's since first dealing with Patrick Motors.

jd

Jun 11, 2016

My Impreza purchase at Patrick Subaru was the best car buying experience I've had. Nate Goodro pointed out the features of the car, and answered all questions during the test drive, but did not pressure me at all. I came back a few days later after seeing a specific car I was interested in online, and after another test drive and more questions answered I purchased the vehicle. Adam from finance was also very good, made me aware of all available options, but never pressured me. My experience was unlike any I've had before, it was actually a pleasure to meet all involved. I did return about a week and a half later with a minor cosmetic complaint on my pre-owned car, Nate took the car up to the service department and quickly had the issue fixed. I would definitely buy from Patrick Subaru again.

Nebushwacker

Jun 10, 2016

Jeff Moberg was absolutely great. I admit to bias--this is my 12th Subaru, but my first with anti rash technology, Bluetooth, etc., and Jeff was very helpful in guiding me through all of it.

Erika Aguilar

Jun 9, 2016

Easy to buy, friendly personnel and attentive to my needs, straightforward and reliable. I would definitely recommend this dealer and I will come back in the future.

Shoshana R.

Jun 7, 2016

Patrick Subaru was extremely helpful, knowledgeable and supportive in our car purchase! We highly recommend this dealership for families looking to purchase a new car.

DNoyes02

Jun 2, 2016

I lost my Subaru Forester to an accident, I returned to Patrick because I loved my Forester and Patrick has delivered excellent service to me.My buying experience was as stress free as selecting a new car can be.Thank You Ash

loreuq

Jun 1, 2016

Thank you to Ash Shaker, I was able to finally trade in my 2013 Toyota Corolla for a 2016 Subaru CrossTrek. He took some significant amount of time helping me acquaint myself with said vehicle -- teaching me the pros of cons of leasing versus financing, running me through its mechanisms while giving it a test-drive. I was very pleased with how efficient he assisted me in dealing with registration and saying good bye to Toyota. The process was done within a day or two of my visit. Thank you again so much for this pleasant experience!

Joanne N

May 31, 2016

Our salesman, Joe, was never pushy. We purchased a 2016 Crosstrek and wanted to wait for a manual transmission. Joe kept us informed on the inventory and made the sale very stress free for us. I would recommend Patrick Subaru to anyone looking to buy a new car. There price was also in the range of very fair when compared to other dealers in the vicinity.

Britny01

May 30, 2016

I recently purchased a new Subaru at Patrick and I was also considering an AWD (used) Lexus at a nearby Lexus dealership in Northborugh. The Customer service at Patrick is outstanding and I highly recommend them. My experience was better than Lexus.

patbob1072

May 30, 2016

My wife and I recently purchased a new Subaru Impreza from Patrick Subaru. We had looked at a lot of information on line about Subaru, and also had a couple of family members that had recently bought cars from Patrick. We had the good fortune to meet our Sales Consultant, Mike Katz, who greeted us as we walked through the door. Mike listened to our needs and requirements, made a couple of suggestions, we went for a test drive, and when we got back we decided the Impreza was the car for us. It was the easiest, most pleasant car buying experience we had ever had in our lives. We would recommend Patrick Subaru to anyone looking to purchase a car.

carbuyer102

May 30, 2016

I had a lot of car buying anxiety from past unpleasant experiences. I experienced NONE of that unpleasantness at Patrick Subaru. The entire experience from start to finish was quick and easy. My salesman John was knowledgeable, helpful and friendly. I will recommend Patrick Subaru to anyone looking for a new or used vehicle.

cStel1

May 27, 2016

I can't believe how simple this was. Joe Dinneen made the process impeccably SMOOTH, his communication of the process and knowledge of the cars was impressive. TOP NOTCH!

Framingham

May 27, 2016

Folks - My wife and I went to Patrick Subaru solely because of the all the overwhelmingly positive feedback commentary on the internet. Please read the reviews - it is so important. None of us has the time to sufficiently research every detail about cars, dealers, shops, mechanics, auctions, pre-owned, warranties, etc. Though I can tell you that the reviews are honest, real, and very heartfelt. The testimonials are genuine because we know how we feel when we are respected, and treated courteously, professionally, and like we are important. The employees of this dealership are all great people - from the folks answering the phones to the owner who emailed me thanking us for choosing his establishment for business. I would urge you to shop them first! You will be so impressed and you will not waste time in spin cycle at other locations. See John Watt if possible. He will take good care of you. Good Luck with your automobile purchase - MAKE IT COUNT!

Valerie M

May 26, 2016

We went to Patrick Subaru, having researched the exact model we wanted, including options. We also searched the internet for reviews of dealerships. The buying experience was smooth and quick, Patrick Subaru had the Forester model we wanted, with the desired options. We took delivery the day after our visit and test drive. Most of us look at the car buying experience as stressful, particularly parting with a large sum of money. Could not have asked for a better experience, and now we have a dependable, fun vehicle to drive for several years to come. We used carbargains.org - not on your list below.Thank you.V, C G Murray

Bill Gibbons

May 21, 2016

I have purchased four Subaru's from Patrick Subaru, all from Joe Dineen. Joe knows his Subaru's.He was great to work with and does a thorough explanation of all the vehicles features. I never felt rushed or pressured and he does a great job of letting you know he's there to help the customer. Price is very competitive and their trade-in prices were aggressive. My advice if you are ready to own a Subaru, GO SEE JOE!

Peter&Germaine

May 20, 2016

My wife and I chose our new subaru on-line and printed out exactly what we wanted. Brought the paper to Bob Lacrosse and he ordered the car for us and we took delivery 2 months later. A very pleasant, painless experience. No sales pressure. This is the 12th car we've bought from Patrick's and it's the best one yet (although i did like the Brat when I first got it many years ago)..Mike Katz then took us through the features of our latest Outback and he did a awesome job in explaining everything..all in all, Patrick's is our favorite place to buy and then to service our cars..

boughtacar

May 17, 2016

Until dealers cease to exist and we can all go down to the Amazon lot to try things out before 1 click buying a car, these guys are easy and painless. Negotiated a price with the web team, went in for the reserve, and later when the car came in, the purchase. Everything was on the up and up, no shady dealer dishonesty. Nice people, nice time. I recommend you go here rather than other places - we had some very specific requests and they were all met with a helpful attitude. Great price, great selection, and great people.

Mogilvie

May 17, 2016

Nate was awesome! Very knowledgeable about everything Subaru and very helpful. He made sure the vehicle would meet my needs and expectations and explained everything perfectly. It was an excellent first car buying experience!

Steve Demers

May 16, 2016

We shopped around several Subaru dealers in the Worcester/Natick area. Patrick was by far the easiest to deal with, best service, and lowest price. Way to go Patrick!!!

dkuz98

May 15, 2016

I had a relaxed buying experience. No pressure or games. The salesman started with their best price which was better than I expected!! I highly recommend going to Patrick Subaru if you are in the market for a Subaru.

Swimgal92

May 14, 2016

I was in the market for a Subaru but found myself nervous going to a dealer figuring that they must be "sharks"... I was pleasantly surprised when my dad and I walk on the lot and in the show room that no one immediately began hounding us. The reps waited patiently for us to look around until we flagged someone down. When we did our test drive or through our buying process our sales rep Michael Kats answered all of our questions and told us if something was ill advised. I love my new Crosstrek and my dealer Patrick Subaru !!!

toolman18

May 14, 2016

I always find it funny that a dealership wants you to review them so quickly after the sale. How do they think I feel when my new Outback is less than 3 weeks old, still has the new car smell and is all shiny. I was all prepared to give them a better review but then a lovely recall happened. A friend of mine has a saying about looking out for people who only lend you an umbrella when its sunny out. You need people who will lend you one when its raining. Not only did the dealership not notify me about the recall, even when I finally got a hold of them after trying for two days they still didn't realize I was part of it. If it wasn't for the news I would have never had known there was a cease to operate order issued for my car. I had to call the national number who helped me arrange a rental and the tow of my $38,000 paper weight. So in conclusion they were great for the sales part of the relationship but now that they have my money not so great. Hopefully they can take care of this issue and I can change my rating but until then I have a bad taste in my mouth.UPDATE: My car in fact did have the defective column. Patrick's service department has already replaced it which is awesome. They have been very nice to deal with and I will be able to pick it up tomorrow. They would have provided a rental so I have no complaints there. My cynical side wants me to say the have been great since they got caught being not-so-great. The question I still need answered is why nobody reached out to me about this recall. I received no email, no text, I still haven't even gotten a letter in the mail yet from anyone. The fact is I was driving a car that someone failed to tell me that I shouldn't be driving. That bothers me but it might not bother you. Subaru has let me down. The people I have dealt with have all been great but the fact remains I was driving my family around in a car that someone was supposed to tell me not to be, I am still waiting to know who that was.

Nicole T

May 12, 2016

I LOVE my new cross trek, it's fun to drive and fits me perfectly. I also LOVED my sales rep!! Joe Dineen at Patrick Subaru is AWESOME!!! Super low key car buying experience matched with professionalism, superb knowledge of the vehicle and friendliness! Joe rocks!!!! THANKS FOR SUCH A POSITIVE EXPERIENCE!!!!

nique1337

May 10, 2016

Joe Domenicucci (an awesome dude) helped my husband & I select the car we wanted, and got us out the door with smiling faces in just over 2 hours, (even after meeting with Rob in finance!) Both employees worked with us, and listened to our needs. For that reason, we picked up the brand-new, shiny car days later, and we couldn't be happier with the follow-up service that Joe (and Subaru) has provided to us (especially in determining our Star link Bluetooth connection issues)! Thanks, Joe - and Jeff (?) for helping out.

karentony2016

May 6, 2016

Started looking at vehicles 5 weeks ago, did all my homework and visited Patrick Subaru Last.Met Joe and he was immediately helpful defining our needs (there were quite a few).When we finally determined that the Forester Limited (in blue) was what we wanted, the rest of the experience was completely "No Hassle". Thanks again Joe and all the great folks at Patrick's!

awink10625

May 2, 2016

Love the 2016 Forester, I cannot see owning any other vehicle! If we could currently afford it, I would buy another! We receive Excellent service from Joe Domenicucci, ("Joe D") and from the finance dept, Rob Bernier. I felt no pressure, the deal was excellent all around, with trade in, and other accessories. When walking into Patrick Subaru, it was really ironic, to be approached first by Joe Domenicucci. We remembered him six years ago when we purchased the 2010 forester...The all around experience was so smooth, we sort of second guess ourselves. Patrick Subaru, is our go to place for any and all vehicle purchases for now on. Please keep up the good work!Thanks, Mary and Art W

Jencap

May 2, 2016

This is the 4th time I have leased a car from Patrick Motors and the 4th time I was completely satisfied with the service and the experience. They make buying a car fun and easy!

Bill anderson

May 1, 2016

We shopped around on the Internet first then stopped in for a test drive at Patrick Subaru. The salesman made the whole experience a pleasure. He took extra effort to explain the features and answer all our question. We drove away in a crosstrek and love the car.

Linda

Apr 29, 2016

I was interested in a Forester and visited a couple other dealerships, but ended up back at Patrick where I'd bought my Legacy. I trusted the dealership because of my previous experience.I was fairly sure of what I wanted when I came in, but Jeff spent the time to go over the car's features and made sure that we understood what we were getting. There was a Forester on the lot that met my requirements, so we went with that. The negotiations were reasonable, and I feel I got a fair price on the car and the extended warranty.Another reason I came back was the service department. The first time I brought my previous Subaru in for a repair, they didn't really fix it, and I was pretty annoyed that I had to return. But after that through some fairly serious problems (including transmission replacement under warranty), they were always very sympathetic and helpful. Kudos especially to John and Melissa for their help.

somarilnos

Apr 29, 2016

Myself and the girlfriend went to look for a new, larger vehicle for her needs. We went to Patrick based on their excellent recommendation on this site. We were not disappointed.We dealt with Joe Domenicucci, and he was able to work with us to find the vehicle that perfectly fit what she was looking for, at a price we could deal with. There was no hassle, we were not pressured, and while they didn't have the color she wanted in stock, Joe made arrangements to get this, and set clear expectations as to when it would arrive.Fast forward to the car's arrival, we went in, were able to get the paperwork together without being pressured on the 'extras' that all of the dealerships offered, and drove off with her brand new Crosstrek. We would definitely deal with this dealership again next time we're in the market.

BarbaraR

Apr 29, 2016

My experience was direct, friendly, questions answered, and no pressure. After having my last car for 17 years, I sort of dreaded the car buying experience but Patrick Subaru made the experience straight forward.

ecw

Apr 28, 2016

Ash Shaker at Patrick Subaru patiently worked with us and made the process enjoyable and anxiety-free. He helped us decide whether we wanted a forester or an impreza, and worked with us to get the out-of-door price we wanted with no hassle, very little (and easy) negotiation, and with a very comfortable monthly payment. Would recommend, and will probably return when our second car dies.

Mary95

Apr 27, 2016

We are first time buyers of a Subaru vehicle. Patrick Subaru has a clean and attractive facility in Shrewsbury, which is a convenient location for us. John Watt, our sales consultant, is knowledgable and thorough. He took a lot of time and care to be sure we understood all the features of the car. He also made it clear that he was available to answer any questions we would have after we drove the car for a while. We are very happy with our Subaru Forester and would recommend this dealership to our friends and family.

Chen Zhou

Apr 25, 2016

It has been a great and smooth experience buying my new Subaru Outback here. Mike is very friendly and experienced, no pushing at all. The price is also very reasonable.

Ronfwd16

Apr 22, 2016

This was the first time we considered a Subaru. Patrick Subaru provided a clean, comfortable, no pressure atmosphere. Our salesman Ash, was knowledgeable about the cars and took time to explain different options and answered all our questions. Other personnel we met in the dealership were equally as friendly and cooperative. Pricing was competitive which made for an easy decision. We are now the proud owners of a new 2016 Forester!

I. J. F.

Apr 21, 2016

Once upon a time I very much disliked the process of bargaining for a vehicle, then I met Darrald. Once upon a time I would get sick to my stomach at the mere whisper of the word "salesman," then I met Darrald. Hell, once upon a time I detested wasting my time writing an online review, then I met Darrald.Darrald is everything a car buyer could ever wish for. In a field where everyone is out to suck the blood out of your veins, Darrald holds a firm grip on the high moral ground. Darrald is solely concerned about getting you into the vehicle "you" feel is right for you, as opposed to trying to force feed you the vehicle overstaying its welcome on the dealer's lot. Darrald is a man on a mission, which is unequivocally focused on meeting your needs and creating a positive purchasing experience.I am sure the Patrick Subaru's salesman are well trained and dedicated to meeting your every desire. Unfortunately, I am sorry to inform that you have deprived yourself of the best car buying experience if your salesman is not named Darrald Mitchell.

Nancy123

Apr 18, 2016

Go to Patrick Subaru! Great cars, knowledgeable salespeople, excellent value. Al was great to work with and I'm very happy with my Impreza 2.0i Sport Premium. Bought my Bug Eye WRX there 14 years ago and was happy then as well. Love Subaru!

Jaycamara25

Apr 18, 2016

I bought a 2013 Subary Legacy and i couldnt be more happy with it! My sales guy Bob was great and made me comfortable as possible. The whole process was smooth and after we made a deal on the car, they got all my insurance and registration paperwork done immediately. I would definitely recommend this dealership to anyone!!

KG117

Apr 14, 2016

Patrick Subaru was incredibly helpful from the second I walked in the door to when I drove away in my new 2016 Impreza. Very friendly atmosphere. No pressure. They answered all my questions in full detail and made sure I was satisfied customer. I received I fair trade in for my old car. They even got me a better interest rate with the bank. Could not be more happy with my experience and my purchase! Thank you Patrick Subaru.

john dean

Apr 14, 2016

Went into show room at 1 PM, drove out with my new Forester at 3:45 PM.Got a fair trade in for my Toyoto Corolla.. Sales rep, Mr. Dinneen was vey professional and pleasant to deal with.

sveti

Apr 14, 2016

Patrick Subaru was the most amazing place i have ever shopped for a car. They were friendly, understanding and not beating around the bush like some other dealers. They found the way to finance me even after other banks won't, (I am rebuilding my credit) and numbers came out right where i wanted them to be, without hidden fees and disclaimers. Very pleased with my choice of car and dealer. If you like Subaru, do not hesitate to buy from Patrick Subaru, they will take a very good care of you.

jmbgdg

Apr 13, 2016

Had a great experience. Went above and beyond to complete purchase that day. Got a very fair price on trade in. Even helped me clean out trade in.

RonVec

Apr 13, 2016

This makes the 3rd vehicle purchased from Patrick Motors. Patrick Subaru has an outstanding service department, and a great sales staff. Kudos to Al Pagliarulo, Steve Rivo, John Bergin, and Bob Bernier!!

Clyde017

Apr 9, 2016

I walked into to Patrick Subaru for a service appointment and walked out with a new 2016 Outback! I've been to many car dealerships and Patrick Subaru by far is the BEST! I purchased my car because of how well the service center treats you.

dr67ply

Apr 8, 2016

We give Patrick Subaru 5 stars because they make buying vehicles straightforward. We pretty much know what we want. A couple emails, and we have a price and a date to test drive. The car we wanted, 2016 Outback came in shortly after. This is our third new Subaru, all purchased from Patrick Subaru. Luke was knowledgeable, friendly and personable.Thank you again.

Markw

Apr 7, 2016

Very happy with my experience at Patrick Subaru. Not a fan of car shopping, but I received excellent service and was happy with the price of my new Impreza. Al Pagliarulo was great to work with, very helpful, answered my questions, and had the car ready for me the next day. Everything was easy, relaxed, and I left with my new car feeling comfortable with the purchase - I would definitely recommend purchasing a car at Patrick Subaru.

Wayne Webster

Apr 6, 2016

We met with Frank Wilcox and from the outset, working with him on the purchase of a new car was easy. Frank helped us to consider all the options. We test drove a car, and left on his recommendation to test drive other makes we were considering. All the time he was no pressure.Everyone we met at Patrick Subaru was top drawer. They were quick to respond to our questions and assisted us through the man decisions we had to make. We'd done our research and knew what our trade-in was worth and what we should expect to pay for the legacy we were buying. The Patrick folks had the car priced correctly and without much back and forth we were able to reach a deal that was right where the research said it should be. We look forward to doing more business with Patrick Subaru in the future.

Pat C.

Apr 6, 2016

I worked with Al, who was very helpful and absolutely no pressure when it came to price.. He was very willing to work with me to give me the best deal on my (very old but trusty) Outback. I'm really "feeling the love" for my new '16 Outback! I highly recommend both Patrick and the Outback.

Kate and Winnie

Apr 5, 2016

I recently purchased a Subaru Outback from Patrick Subaru in Shrewsbury. Before going there, I went to all the local Subaru dealers and found them difficult to work with, full of smarmy salespeople and ultimately had my time wasted when they didn't have the car I was looking for in stock and weren't willing to work with me on my trade. After a few online exchanges, it was clear that Patrick Subaru would offer a better experience. Before even going to the dealer, they evaluated my trade and sent me pictures of the car I was looking for. I purchased the car on a busy Saturday with my dog, Winnie, in tow. Everyone a the dealer made me feel welcome, valued my time and were incredibly sweet with my dog. Not 90 minutes after walking in the door, I had signed the paperwork for my new Subaru Outback and trade feeling great about the deal I got and without any stress whatsoever. I picked up my car two days later, and they had put in my all weather mats (it had just snowed) and spend time walking through all the features of the vehicle with me. I couldn't be happier with my new car or my experience with Al and all the great people at Patrick Subaru in Shrewsbury! I've bought a lot of cars over the years, but no dealership has ever been this easy to work with OR nice. If you want to shop with friendly people who care while enjoying a hassle-free buying experience, don't waste your time with any other dealer! And be sure to tell Al I say hi! He was the best!

johnc003

Apr 5, 2016

Purchased a new 2016 Crosstrek from Patrick Subaru a couple weeks ago. Joe Dineen assisted in selecting the perfect vehicle for me and my family. As it turned out, the exact model and color literally rolled in front of the building just as we were looking for the inventory.Patrick was the first of what were to be several dealership visits I made, and I went no further. I had not made up my mind before walking into the dealership, and Joe made the sale. I needed to close out of my soon to expiring lease, and Patrick was willing to work with me to adjust the closing to ensure I was out of the lease.

KateandWinnie

Apr 5, 2016

I recently purchased a Subaru Outback from Patrick Subaru in Shrewsbury. Before going there, I went to all the local Subaru dealers and found them difficult to work with, full of smarmy salespeople and ultimately had my time wasted when they didn't have the car I was looking for in stock and weren't willing to work with me on my trade. After a few online exchanges, it was clear that Patrick Subaru would offer a better experience. Before even going to the dealer, they evaluated my trade and sent me pictures of the car I was looking for. I purchased the car on a busy Saturday with my dog, Winnie, in tow. Everyone a the dealer made me feel welcome, valued my time and were incredibly sweet with my dog. Not 90 minutes after walking in the door, I had signed the paperwork for my new Subaru Outback and trade feeling great about the deal I got and without any stress whatsoever. I picked up my car two days later, and they had put in my all weather mats (it had just snowed) and spend time walking through all the features of the vehicle with me. I couldn't be happier with my new car or my experience with Al and all the great people at Patrick Subaru in Shrewsbury! I've bought a lot of cars over the years, but no dealership has ever been this easy to work with OR nice. If you want to shop with friendly people who care while enjoying a hassle-free buying experience, don't waste your time with any other dealer! And be sure to tell Al I say hi! He was the best

kewills4

Mar 30, 2016

I was in the market for a new car but didn't want to purchase something over my budget. I never felt pressured or like I wasn't getting a good deal for my car. Their inventory is great. I ended up going with a different model when I saw the other Imprezas that were on the lot. Very happy with my new vehicle!

Jb007

Mar 29, 2016

Nate is a fantastic salesman. Not pushy but helped when needed. He was timely and got the exact car I needed at a great price. Highly recommended.

Gary Manyak

Mar 25, 2016

You cant go wrong buying a car from Jeff Moberg. This is the second car I've bought from him and I'll be back for another!

Dmorin

Mar 24, 2016

I went to Patrick Subaru after being disappointed with my current dealership and visiting two others. My salesperson listened to what I had to say and made every attempt to satisfy my needs without being pushy and trying to push me into purchasing more than I was willing to spend. The best buying experience I have ever had. This is my first Subaru and in the month that I've owned it I love it.

Kathy Demartini

Mar 24, 2016

We recently leased a new Legacy and had a excellent experience. Al Pagliarulo was very helpful with the entire process. He was very helpful on delivery by taking the extra time to explain and demonstrate all the new technology features.

clarec

Mar 18, 2016

This was our first "new car" purchase in 12 years and we were lucky to have Ash Shaker as our sales person. Patient and softly spoken he guided us through all our options and so far so good.. I love my new car. Thank you AshFondly, Clare & Juan

CounterMelody

Mar 17, 2016

Best test drive ever! First checked out the lane departure warning on a windy hilly road and observed how well the CVT handled the hills. Then onto the interstate for a demo of the safety features such as the active cruise control and blind spot warning. Then finally for a drive through 8" of snow that had fallen a few days earlier; the CrossTrek felt very secure!

Gabby95

Mar 16, 2016

Me and my boyfriend went in looking at a certain car which when we got there they had already had someone interested in it. After looking at a different colored one we went back and the first car we wanted was available!!! We ended up with that one.

Kmh87

Mar 15, 2016

My first time in there was great. After visiting 3 other dealerships, I went back to Subaru for several reasons. Everything was straightforward and there was absolutely no pressure! Frank was great to deal with, he made a stressful process easy. I highly recommend going to see Frank, he's great!

Fran&Gina

Mar 14, 2016

This is our 2nd Forrester lease and our 4th car from Patrick. The experience has always been fun and positive. They are a great team and a good dealership. Luke and Tri and Todd were able to slide us from one lease to the other in no time with much less cost than we expected. I believe we get a fair deal from Patrick and would recommend them to anyone.We also get our vehicles serviced at Patrick and have generally been happy with their service also.

Joe I.

Mar 14, 2016

I had done a lot of internet research so I was well informed. When I got to Patrick's they only reinforced my opinion. They professionalism, expertise and willingness to follow through after the sale was encouraging, and I have found that to be true after the sale went through.

Johnnyd7788

Mar 7, 2016

Just leased a new wrx from patrick Subaru a few weeks ago and had a great experience. Everyone was very helpful and really work to make sure you're happy with your experience. I dealt with Luke who was extremely helpful and very friendly. I would recommend them to anyone looking to buy a new car.

ta123

Mar 1, 2016

I have purchased several cars for both myself and my wife and this by far has been the best buying experience I have had. They offered a fair price for the new car but we were a bit off on my trade in value. I asked my sales rep (Joe Dineen who was great to work with BTW) to sharpen their pencil and he and his team were accommodating. I typically feel like I need to put the war paint on any time I am looking to negotiate a price but we came to agreement within 15 minutes of sitting down and I feel like both sides got a fair deal. And FWIW - I had done hours of research on options, pricing, etc so felt as though I was educated and prepared going into the dealership.I can't say enough about how great the team was to work with. It's too bad all dealships do not operate this way. Either way, I highly recommend Patrick Subaru and I do know we will be back.

Ski2stat

Feb 29, 2016

had an 09 outback that had a early demise and needed a car asap. went to patrick subaru and Al Pagliarulo quickly showed me a 2014 which i loved. After further discussion and a test drive in a 2016 outback it was determined it was the car for me. That was friday evening. By 5p saturday i was driving home in my new car. Couldnt be happier

ffasjoseph

Feb 26, 2016

Mike and the Patrick team made my car buying experience painless. Everyone was knowledgeable and helpful. I would definitely recommend Patrick to friends and family.

carcar

Feb 25, 2016

Joe Dineen from Patrick Subaru was extremely helpful in getting the Outback that I wanted. They had the car coming in earlier than other places and it arrived even earlier than they estimated. He was very helpful in making sure I had all the paperwork I would need. Everything but an inspection was done on the premises. Joe was thorough in going over all extra warrantee options without ever being pushy. He made sure I understood all interior/ dashboard systems and was very patient and pleasant to work with. I would highly recommend this dealer.

ckwebz

Feb 20, 2016

The lease on my 2013 Subaru Crosstrek was ending, so I started shopping around for a new one. I returned to my original dealer first, but was not able to get to a price at all close to what I was looking for. That night, I gave a call over to Patrick Subaru on the recommendation of a friend ... and I am so glad that I did!Tri answered the phone and we chatted about my experience. I was exact in what I was looking for and what it would take to get me into a new lease on a 2016 Crosstrek. He took down some information and said that he would call me back promptly after checking into some things. Tri contacted me about a half hour later was some pretty impressive numbers, well-exceeding my expectations! It didn't take me long to decide that Patrick Subaru was the dealership for me! The one issue is that I am not local to Shrewsbury. This did not pose a problem, though, as we were able to negotiate the entire deal over the phone, including approximating the value of my trade-in and upgrading all the speakers in the car.The following day, Al called me to continue the sales process. We had a good chat and I could tell that Al was passionate about the vehicle. We arranged a time that worked around my schedule to complete the sale. I arrived at Patrick Subaru a couple of days later, by which time Al had already had the speakers upgraded, the vehicle detailed and ready for me, and all insurance paperwork done. I spent a couple of hours at the dealership, mostly going over the new features in the vehicle.Patrick Subaru exceeded my expectations for any dealership. I highly recommend checking them out, even if they are not local to you. I don't doubt that every member of their team is as excellent as Tri and Al! Their knowledge the product, commitment to customers, and welcoming demeanor can only be compared to an experience at Disney World -- truly magical!Thanks, guys! I can't wait to return for my next Subaru.

missjessicapalermo

Feb 18, 2016

I recently purchased my first car without a cosigner with Patrick Subaru. For an intimidating experience, Frank put me at ease. He was patient, kind and considerate and didn't rest until we found a car that fit my lifestyle as well as my financial needs. I couldn't be happier with my experience!

Laura B.

Feb 17, 2016

I recently leased another Subaru from Patrick Subaru. I called ahead & spoke with Colleen who was very pleasant and was able to answer all of my questions. When I arrived I was instantly made to feel welcomed. John Watts was my Salesman. He was quick & courteous and very good at explaining all of the bells and whistles on my 2016 Subaru Forester. I will ask for John service the next time my lease is due to be renewed.

TheCapt'n

Feb 15, 2016

From the first on-line inquiry to meeting Joe at the dealership we had a totally positive experience at Patrick Subaru. This was my 4th Outback and by far the best sales experience. I knew the product and what I wanted and Joe took great pains to explain all of the newest features and improvements todays Subaru offers.We will definitely return when we are ready to replace my wife's 2015 Legacy with 146, 700mi on it.

Binhdiesel

Feb 14, 2016

I recently bought a crosstrek, which I absolutely love, from Patrick Subaru in shrewsbury. I really couldn't be happier. On my first visit I met with Joe who showed me a bunch of foresters they had on the lot and took me on a test drive of one I was interested it. I decided against buying it because after doing the math with the monthly payments and financing rates, I would end up paying the same amount if I bought a new car that came with a warranty. I came back the next week and initially decided to hang around and wait for Joe, but he was busy helping another customer. Not wanting to keep me waiting, John came to help me out. This time I had my aunt with me to give me sound reason against my usually impulsive personality. We agreed a crosstrek made more sense for what I wanted and needed. John took us to see all the crosstreks in the back lot and took an awesome one out for us to try. I decided to buy the car! The paper work was easy and quick! Rob from financing helped me finalize everything getting me a good rate. John helped get me in my car quickly and off the lot within two days! I decided to buy the car on a Sunday and had all the paper work to sign on Monday and left with the car on Tuesday. He called to check how I liked the car and what else he can be of service for as a follow up. Truly exceptional service all around!

Jazzdog99

Feb 14, 2016

I replaced my Forester and had a great experience with Patrick. Very friendly and they spend whatever time is needed to get you comfortable with your purchase.

Chip

Feb 13, 2016

Went in to look at 2016 Legacy models and was approached immediately by sales person Luke Latham. Unlike other dealerships I visited that day, Luke was passionate about his job and his knowledge of the different vehicle trim levels, features, and benefits were on-point! He let me test drive and ask many questions while explaining the CVT transmission and the Eye-sight dual camera safety system. I was blown away by the many features this AWD mid size sedan had for its relatively low MSRP. He let me take the vehicle home (just down the road) to show my wife....good move I came back and worked out a deal in less than 30 minutes with Todd and Luke. While I'm sure it wasn't the best I could do, I feel as if it was a good compromise (both party's equally dissatisfied...haha). The paperwork was explained in thorough detail and you do have to sit through the obligatory finance pitch where they try to sell extended service plans, warranties, etc. but it is their job to ask and make money and as a small business manager I can appreciate that. I will say they car was perfectly detailed when I picked it up and Luke spent another hour explaining the nav system, synced my phone, went over safety features, etc......very impressive. I would highly recommend buying a vehicle here as they have perfected the sales process. I always ask how long a salesperson has worked for the dealer before I start working with them. Luke has been at Patrick for 10+'years and it showed through his professional demeanor and knowledge without being pushy. I can only hope the service experience at Patrick parallels the sales experience!

nsherry

Feb 8, 2016

We just bought our third Subaru from Patrick in Shrewsbury, and John was outstanding in helping us with our decision, which included a tradein on an Impreza that had 49,000 miles on it. My wife and I set a bottom line for a deal on a larger Forrester, as our Impreza was really too small for our summer trips to a cabin in upstate NY, and we set a bottom line on our monthly payments, too. Subaru met both of our numbers, and so we shook hands, Service has been outstanding, and we are excited about our new Subaru Forrester. Thanks, John, and outstanding service, Suraru! Bob was very helpful, too, on the finance side as we did add a warranty beyond the normal one.

Gray outback

Feb 6, 2016

5 Stars from first step into Patrick Subaru to driving away with our new Subaru Outback limited! Salesman Jeff couldn't have been more attentive to our requests and questions ??

Crosstrek

Feb 6, 2016

The dealership was great in helping me find the exact car I wanted with the colors and specs that I had in mind. The planning was very good and communication was amazing. I am truly grateful for the dedication and hard work put in to make this experience truly enjoyable.

Avery's Dad

Feb 5, 2016

Joe does a great job. He listens closely, tailors his presentation to your needs, he gives you honest answers, and he offers upgrades in a respectful way. Also, this is a small thing in terms of buying a car you'll be driving for ten years, but I appreciated how respectful he was of his fellow salesmen. I would absolutely recommend Patrick Subaru and Joe in particular if someone I care about was car shopping. Great experience both for me and my wife. Heather was also really nice getting us set up and taken care of.

Subarufamily

Feb 5, 2016

If you are looking for a car you have to visit Patrick Subaru! The sales team is great and no pressure. We started looking for a third car for our new driver so we went to talk to Luke Latham. We told him we were just starting the process and looking for a safe car with some of the new safety features. We changed our mind and went back to look at used cars. It just so happened this was the week my son was taking his driving test. We found the perfect used car! Luke stayed late so my husband could see the car after work. The day we picked up the car was priceless. We drove in and my son said his dream car was out front ( this is a Subaru Impreza). We walked over and we still did not tell him we bought the car. Luke told him to get in and start the car that's when we told him the exciting news. It was a great surprise to our son and Luke was great with him. He was excited and Luke took the time to show him all of the features. It was an easy and very pleasant buying experience. I think we have a new lifetime Subaru driver in our house. Not only was he happy but my other two boys know they will all be driving this when they get their license. We all love our Subaru!

MyTime

Feb 3, 2016

A Great car at a fair price! These days what else could you ask for? Service has always been great to work with and the sales personnel are courteous and quick to answer any questions I may have had.

TK

Jan 31, 2016

I had a great experience buying my car at Patrick Subaru. I was fortunate to work with Bob Lacrosse, who made this an easy decision. I can't say enough about his knowledge and patience working with me. Had just had a small accident with my 11 year old Subaru Legacy which had been a great vehicle. Was ready for the new updated version, which is a beautiful car. The entire staff was great!

BosDriver

Jan 30, 2016

This was the first car that I've bought where there was NO hard sell, lots of patience with me, lots of nicely answered questions. They even drove half-way to give me my car (I live in Boston). Not only was I thrilled with the experience, but this is my first Subaru and I just love it. Thanks so much!

Kill_n_Fam2016

Jan 28, 2016

I made a Black Friday 2015 purchase that was ultimately finalized weeks later when my custom ordered Forester became available to take delivery of. It's the vehicle I wanted at about $250 more than I wanted to pay for it (I settled instead of further haggling).THINGS I LIKED ABOUT MY EXPERIENCE:Fair initial upfront pricing for my specific needs including exact model and accessoriesNon-pushy salesman (Al Pagliarulo)Speed with which vehicle became available to me (3 weeks for custom order)THINGS I DID NOT LIKE ABOUT MY EXPERIENCE:No incentives offered on vehicle (ok, fine) but also no incentive or perk offered for Black Friday initiative/promotion.No oil changes, tire rotations, complimentary care programs, exclusives (free tires, batteries for X amt of time) offered with purchase of vehicle. How do you not offer even oil changes? Or discounts on rental cars if repairs needed? Or any incentive after major purchase..? My used car purchase of a 2012 Toyota Prius from Harbro Auto (Whitinsville, Ma.) this past March came w 3 free oil changes. My new car purchase of a 2008 Pontiac G6 from Vendetti Motors (Franklin, Ma.) in Dec 2007 came w an oil change and car wash booklet. You get the point..The TPMS (Tire Pressure Monitoring System) was tripped w indicator light on upon taking receipt of the brand new vehicle. I went back at my convenience 2 days later and waited about 2 hours for resolution that I was told would take 20 mins or less (service Dept took me in immediately)Cross bars for roof rack were not installed upon receipt of vehicle. Shoutout to salesman Al Pagliarulo for ushering it into service to be installed before we left!Only 3 months of satellite radio. Probably not a Subaru thing; however, when pitching the vehicle you do hear things like "equipped w satellite radio which comes loaded w personalized stations". I frown on advertising accessories and such that require a paid membership in such a short time upon purchase.

Snowman

Jan 23, 2016

This is my fourth Outback, the second I bought from Joe Domenicucci and third from Patrick Motors, and I am a satisfied buyer. These have been the only cars I've had that, when going back for their first servicing have only needed an oil change. I haven't had anything to complain about with regard to the dealership or their service department. I can't say that about prior cars I have owned, new and old.

Bob951

Jan 17, 2016

This is our first Subaru and we love our forester. Our salesman Al Pagliarulo was so great to work with we could not have had a better salesman. Bob and Theresa Olson

Imprezzed

Jan 16, 2016

6 months in the country I wanted to lease a car. Because I don't have a car and I work very long hours, I wanted to settle everything online. Patrick being the only dealership close to my place, I went there and Frank Wilcox offered me a lease deal according to my Visa terms. I thought I could get a better deal elsewhere and looked around. After wasting close to 6 weeks and bus trips to dealerships, I realized that Frank offered me the best possible deal. Though that is the best lease deal, I wasn't satisfied and at that point I decided to buy a car. I was speaking with a couple of dealers regarding availability and delivery times etc to suit my schedule. About that time, I received a xxu email from Patrick Subaru and inquired with them as well. They gave me a quote and it was the best I have seen, much better than the True Car and Kelly estimates. I signed the deal immediately. No haggling, no unpleasantness, very smooth and fast buying experience. At the time of delivery, there was an issue with one of the accessories. I was using wrong terminology (Did I mention that this was the first time I was buying a car?) and a lot can get lost when you are communicating through emails and not face-to-face. It was 95% my fault and I wouldn't have held them responsible if they chose not to be considerate. I asked Frank to try and help me with this 500$ accessory and told him that I was using wrong terminology due to my inexperience. I don't know who he spoke with but he came back in 5 minutes and chose to give me the accessory free of cost. I realized that they actually care about customer satisfaction more than anything. I'd go there again every single time and I recommend you do the same.

Lauren & Steve

Jan 16, 2016

We were looking to compare which Subaru Dealer gives the best deals. We priced the exact same Cross Trek and our trade. To be fair I felt that no dealer was going to know what the other dealers were quoting. They were quoting against themselves. We went into Patrick's Subaru (our 1st time there). We compared the exact same model with accessories and our trade in . Mike Katz was very warm, friendly and professional. I told Him I was comparing deals and the Dealer who gave us the best bottom line deal would get the sale. Knowing we were not going to buy the car that day 15 minutes later Mike came back with a quote on paper. We thanked Mike for his time and quote and left. We went to 2 other Dealers. The next day I called Mike and told them to order the car. Compared to the other Dealers, Patrick's price was untouchable.We picked up our 2016 Cross Trek last week and have been very happy with our new purchase

bigrick

Jan 15, 2016

I was in the market for an outback limited, contacted 3-4 dealers and asked for lowest price and told them I didn't want to play any salesman games that I just wanted straightforward and honest answers. Patrick Subaru was the dealer for me, no games, honest at all times, extremely knowledgeable and always helpful - this includes everyone that I dealt with. Easiest car buying experience I have ever had, will definitely be returning- well maybe not too soon, after reading Consumer Reports GREAT reviews on dependability and longevity of these vehicles, I probably will not need another one for many, many years!!!

cpeterson

Jan 14, 2016

I bought a Crosstrek last month after looking at a few competitors and visiting several dealers. I'm finding many dealers are far better than they used to be and it makes buying a car much easier. At Patrick, I felt that everyone was well informed, worked well together and kept their eye on the ball to make my decision and purchase as enjoyable as possible. I will happily continue to do business with Patrick and I'll recommend them to my friends.

hi5ter

Jan 14, 2016

I went into patrick subaru just to see what my options were my forester was 3 years old I wanted to see about possibly upgrading to a newer one they really went above and beyond to meet what I was looking for not once did I feel preasured . I can't say enough about the ease when buying a vehicle from patrick subaru they sit down with you and ask what you are looking for and really work with you to get it I recommend patrick subaru to anyone looking to buy a vehicle .

pdp87

Jan 14, 2016

I just bought my first Subaru and wish I'd stumbled into Patrick Subaru and Al Pagliarulo long ago. Guess it took the impetus of the winter of 2015 to think about all wheel drive cars! At any rate, Al was efficient and friendly and low-key and gave me plenty of time to wander around the Outbacks, obsessing over interior and exterior colors, and then ordered the car I wanted with constant check-ins over the 2 month wait to inform me about what was happening and when it was due. I picked it up just in time for the first snowfall and loved feeling completely in control. I'd recommend Subarus and Al at Patrick Motors to everyone.

carrib4467

Jan 10, 2016

A month ago I leased a suburu for my daughter from Patrick motors. My salesman was John Watt. He was very patient and helpful discussing all my options. I called him back several times and he made himself available. This was my first lease and my first time buying from Patrick motors. Jon was very knowledgeable about the the car, and made me immediately comfortable. It was an easy transaction. Jon followed up a few days later to see how my daughter liked it,and if we had any questions. I would definitely recommend Patrick Suburu to a friend and I would specifically tell them to look for John Watt!

Hercules

Jan 6, 2016

After purchase of a 2015 Impreza i brought up some things about the car i felt should've been done before pick up and Patrick Subaru (through Todd Stalker) was a great help and got the car looking great again. Todd gave me his time & a thorough run through of everything inside & was really understanding. All in all it ended up being a good experience. Thanks.

mbratton628

Jan 6, 2016

This was my first time buying/leasing a car and at Patrick Subaru they made it easy and were happy to answer all my questions to make sure I was comfortable with everything.

6timewinner

Jan 4, 2016

Over the last 11 plus years we have bought or leased six cars from Patrick motors. While not the closest Subaru dealer to our home,it has won our hearts without a bad experience. The dealership works on all levels:sales, finance and service. The sales person is wonderful to work with, the finance person was straight forward and the service department is great. It is clean comfortable and open at convent times.

ShirlSull

Jan 4, 2016

This was our first dealing with Patrick Subaru and the experience was great. Mike Katz was so very helpful and explained everything very thoroughly. He was patient and understanding. We were not pressured at all. I love my new Outback. Thanks again Mike!

Susan Catalano

Jan 1, 2016

I wasn't sure what car I wanted to buy, and had tried out many others before heading to Patrick Suburu. Bob was very patient when I first asked for the Cross-Trek, then the Forester, and, finally, the Outback. He had thorough knowledge of each vehicle and even got me, someone who never uses cruise control, to try the auto-adjust cruise control and trust him and the car to stop without my input! That was hard, but pretty awesome. I appreciated Bob's candidness and humor as we progressed through the process of purchasing my first Suburu. P.S. I picked the Forester, and I love it!

HBrunell

Dec 29, 2015

In August, the brakes went on my old car. I had no choice but to buy a new car quickly, and I was very anxious about doing so. Darrald was great; we test drove several cars, and he was informative about the features of the vehicles, and patient as I struggled to make my decision. This is the first car I have bought from a dealership, and I was worried I would be pressured to purchase a car I could not afford, or that was more than I needed. This never happened. I felt that Darrald was genuinely interested in helping me find a car that I would be happiest in. I purchased a 2011 Subaru Impreza, and could not be happier with my car!The finance process was also fairly smooth and painless.

Andrew and Wendy Moan

Dec 28, 2015

My wife was rear ended two weeks before Christmas. We found out the car was totaled on a Friday afternoon and I contacted Patrick Subaru the next day, Saturday afternoon.We negotiated the entire deal over the phone. We were able to get the exact car my wife wanted at a great price. There was no haggling, they were great to work with. We were under a tight timeline and needed the car 2 days later on Monday. They took care of everything. When we arrived Monday the car was detailed, gassed up and ready to go.I cant say enough good things about our Salesman Al Pagliarulo and all the people we dealt with. They've continued to follow-up to make sure everything is perfect with the car. We wouldn't hesitate to recommend them to anyone.

bcarmody21673

Dec 28, 2015

Frank was great. He took the time to give us a fair and balanced understanding of our lease terms, as well as the features of the Impreza. He even followed up a week later to make sure we had no questions with how to use some of the features of the car.I would seek him out again for my next purchase or lease.

Larisa

Dec 25, 2015

I would like to say a lot of thanks to John Watt for his infinite patience to my 1000 questions and high qualification. Excellent service! Great car (Subaru Impreza sport limited)! I recommend John and my car to everyone I know.

JayBigP1974

Dec 24, 2015

I've purchased five cars from Patrick dating back to 2004. I've gotta say that they treat you like family. They work hard to not only get you a good price, but to get you into the car that suits you. I've had the pleasure of working with one of the best guys I've ever known in the purchasing process, Luke Latham. Luke has is a people person with great intuition. He always knows what I'm looking for in a vehicle. He makes you feel at home, gets you the best deal possible and gets you home with that car in record time. I recommend both Patrick Subaru and Luke to everyone I know. I'll never go anywhere else.Jay

Jean0922

Dec 22, 2015

I had a wonderful experience I felt comfortable and relaxed. I love my car. Steve Rivo was awesome. I would absolutely come back to purchase another car.

VanessaV

Dec 21, 2015

Frank made the buying process easy and even enjoyable. He was very informative and wasnt pushy. I would definitely return for my next car and will refer others as well.

16 imprezza

Dec 19, 2015

I hate car shopping, which is part of the reason I kept my last car so long (10 years). But this wasn't too bad. Went to a Chevy dealer first where we met with the usual pushy, slimy salesman. Joe was not pushy. (Or slimy! Ha ha) Even when it was clear I was going for one of the cheapest cars they sell, he didn't push me to get anything more expensive. I think Joe is a little overwhelmed with the amount of work, however, as one time when he returned my call, he started anawering a question I didn't ask! And another he said, "Let me go. I gotta get back to work here." (Isn't answering my question "working?" That made me feel a little unimportant, I must say). Overall, a good experience and I would do business with them again.

jane

Dec 13, 2015

Thanks to Al at Patrick subaru. Al was great with the new car buying process,knew everything about the car I wanted to buy and no pressure.Love my new crosstrek!

mark

Dec 11, 2015

I bought a car that was still being shipped and not even on the lot yet (Crosstrek). Joe D (Sales) gave me a small discount off of list and told me when he thought the car would be ready. The car was ready when estimated.I Waved all the "extras" like tire protection. Was in an out of the dealer in about 2 hours the day of the vehicle pickup. This could have gone a bit quicker but it was the Friday after Thanksgiving and the end of the month - it looked like they were slammed. They took care of registration/insurance. Smooth transaction. Car is great. Joe could be better at returning emails. But he did return phone calls within a day.

dick34

Dec 9, 2015

Mike Katz, the sales representative was very professional in his providing information on the Legacy we were interested in. We did look at other brands, but felt that we got the best price at Patrick for the type of car we wanted. Mr. Katz not only made the initial purchase process easy, but after taking possession of the car he spent considerable time explaining all the features of the model I would give him five stars as a sales representative.. We went to Patrick Subaru because friends who have dealt with them were very satisfied.

Rose123

Dec 7, 2015

I purchased a 2014 Forester from Patrick Subaru. I was made to feel valued by the time that was spent showing me vehicles, no rush and no pressure. Everyone was friendly and some went above and beyond what I expected. I am a senior single woman and felt a little intimidated upon entering Patrick but my fears were quickly dashed upon their professionalism and friendliness. Go to Patrick Subaru; you will be very pleased as I was and am.

2016crosstrek

Dec 5, 2015

Just bought a 2016 Crosstrek and had a great experience. Knowledgeable, friendly, patient salespeople. Visited first and just wanted to look at a few models. Luke took his time to show me around and discuss all of the models. Came in the second time in the morning and was driving my new Crosstrek home later that day.

KYesket

Dec 4, 2015

My husband bought a Subaru last year and loves it. I needed to get out of my lease. Test drove cars from other dealership and like the forester the best. The price was also better than all the others cars I drove. I needed an AWD vehicle to get me through the winter and the forrester had the best value for what I was looking for. Joe was very friendly and very helpful.

MsCrystal

Dec 2, 2015

I am on my 4th Subaru and my 2nd time doing business with Patrick (outside of their fantastic service department). I have been eyeing a Crosstrek since they came out and recently took a position with a longer commute, I need something better than the gas mileage of my 2011 Forester. I worked with Joe to see about the potential for a used Tangerine Orange XV but the numbers were not working out, and since they are such a high volume dealership there wasn't many options on the lot. So we talked longer and I asked "So you have anything coming down the line, I don't NEED the car today" We then went back to looking and since I had fallen in love with the Hyper Blue on the STI that was sitting in the showroom (way over my budget) the idea that they would have a 2016 Crosstrek coming in soon I was very pleased with. I put my deposit and a few weeks later the easy process of picking up my new car. Joe took the time to go over all the details of the car (while a long time Subaru owner there are some new features I have no had prior) and set up my Bluetooth. It was a great experience where I felt cared for and not racked over the coals like you find with other dealerships.

fearna

Dec 1, 2015

I stopped in at Patrick Motors to find out if any 2015 Foresters were still available as I wanted to buy my 4th Subaru. I met and dealt with Al Pagliarulo and was informed that they were all gone and we went from there in a very low key, no pressure discussion and purchase of a 2016 Forester. Al did everything possible to make this purchase enjoyable and to make sure that I was comfortable through-out the process and afterward as well. This is my third Forester purchased through Patrick Motors and every experience here has been pleasant. In my estimation, you cannot want a better sales and service dealership than Patrick Motors.

CentralMA Customer

Dec 1, 2015

We had a great experience at Patrick Subaru. The people there were very nice and were not pushy in the least. They understood we needed time to think through our options and put their best foot forward from the beginning. Without doubt, we would bring our business back and highly recommend them to anyone looking for a solid car.

Newbuyer

Nov 29, 2015

Went there twice interested in purchasing a new Subaru. Stood around inside and outside for 30 minutes both times and never got approached by anybody despite getting in and out of the vehicles on the sales floor. I guess we don't fit the build of their normal customer. As a young couple with dual income and no kids I guess we will take our business elsewhere.

LittleBirdie

Nov 27, 2015

I had a great experience at Patrick. I reviewed their online inventory, knew exactly what I wanted to look at, did my research, used their car trade valuation tool (as well as KBB and NADA). In short, I did my homework, didn't waste anyone's time, had my title with me, and got straight down to business. Entire deal transaction came in under 3 hours (exceeding my expectations). Everyone I worked with at Patrick was friendly, honest, and no BS...just the way I like it. I decided on an in-stock model, added some accessories, and took delivery based on my schedule. I received a very fair amount for my trade and a nice discount on the car itself. Financing was super easy and done with my bank. Upon pickup, the car was spotless, to spec, and my salesperson walked me around the car as well as opened the hood to do a once over the engine compartment to familiarize me with it and then sat with me to review the interior controls, dashboard lights, features, etc. He even synced my phone/bluetooth. Totally not necessary but appreciated. I really cannot say enough great things about my experience. I would definitely recommend Patrick Subaru.

Scott

Nov 25, 2015

Patrick's salesman John Watt was great, not your typical car saleman (no offense but i think you know what i mean).. Straightforward and easy to deal with, very honest, amiable. Definitely pleased with the overall experience at Patricks.

Gtorres

Nov 24, 2015

I came into Patrick Subaru with a very clear goal: getting out of my 2010 Honda Accord and into a new Subaru that could better deal with the difficult conditions of the New England winter and my new job. It was a quick and stressless transaction. Nate Goodro is very knowledgeable, and my family has bought a number of Subaru models from Patrick through Nate over the years. It was as comfortable a purchase as it could possibly be, and dealing with the staff at Patrick Subaru was a pleasure. I have every intention of sticking with them when the time comes to get a new car.

freerhuguenot

Nov 24, 2015

I started this review writing much about my buying experiences in the past but realized nobody is really interested in my history so I will try to get to the point.Started with an inquiry to Patrick's internet group who were quick to respond and very helpful. Requesting a time for a test drive they set up a time for us and had us meet with salesman Nathan Goodro. Nathan was courteous and informative (nice to see a sales person who knows the product they are selling) and after expressing further interest in purchasing he was quick to present an offer that was simply put...the best. The entire process was smooth and stressless...it was the easiest car purchase we have ever made. Pricing on the new vehicle was excellent and the offer on my trade was exactly what I was hoping for...I do my research on selling prices and trade values prior to ever going to a dealership. I was amazed and so no need to go home and think about it because I already knew it was the deal we were looking for. Highly recommend Patrick and Nathan as well as the helpful people in the internet group.

mpjohanson

Nov 20, 2015

We have purchased a number of cars from Bob Lacrosse, each of the experience's have been a pleasure. Bob's expertise and product knowledge is superior.

subarujoy

Nov 19, 2015

Great experience working with everyone. Especially Nate who made it very easy. No gimmicks. These guys are a breath of fresh air. Internet sales was very effective too.

Jemuli

Nov 18, 2015

I went to Patrick on a whim and ended up purchasing a vehicle in under an hour. I was impressed with Al's efficiency and knowledge. The dealership was nice and everything was easily accessible. Also like how Al and the dealership have checked in to make sure I was happy with my car and my experience overall. I will definitely go back and recommend them to anyone

Fanofsubaru

Nov 14, 2015

The Subaru ads and their innovation brought me to the dealership. John wards professionalism and his expertise waltzed me through the purchase. This dealership is hot and I waited one month to get the exact color model and trim of my crosstrek. The negotiations were friendly fair and quick and so far I have had one more friend in the dealership buying another legacy.

Lew

Nov 13, 2015

The people at Patrick Subaru were terrific. From my first interaction with their internet manager (Tri), to my visit to test drive a new outback, to the salesperson I finalized my purchase with (Jeff). They were professional, helpful, patient, and honest! My first car buying experience with Patrick Subaru but it won't be my last.

zannepams

Nov 11, 2015

This is the second car I have bought from Luke. He is knowledgeable, personable and made the process easy. My daughter also bought a car from Luke, in fact she told me to go to him.

Wiseguy65

Nov 10, 2015

Bought my 2016 Outback Premium from Joe D and he was great at explaining the entire vehicle's attributes and enhancements.... He didn't need to sell me on it, Subaru did that! Joe was a true gentleman basically was there to guide me through the process and delivered the Outback to me when promised and made sure I was totally 100% satisfied before driving it off the lot... The entire team at Patrick Subaru were professional and courtesy too and they all did an exceptional job from the online quote with Colleen & Ashley to of course the presentation and sale of the vehicle with Joe and then the write up and financing with Rob... Couldn't ask for better service!

First One!

Nov 9, 2015

My wife and I recently came into Patrick Subaru to test drive a 2016 Outback. Our salesman Bob Lacrosse came along for the ride. Bob was very helpful showing and telling us all about the Outback, thanks Bob..Tom & Laurie.

Judith

Nov 9, 2015

I recently leased a Subaru Forrester 2016 at Patrick in Shrewsbury, Joe D. was my salesman. Joe made my dreaded car purchase a pleasant experience. His laid back approach, honest answers and friendly manner put me at ease immediately. Joe worked around my busy work schedule and went the extra mile to accommodate my every need. I am happy to say I actually had an excellent experience and love my car! Thanks Joe!!!!

Dave webb

Nov 9, 2015

Had a great experience with the Patrick Subaru branch leasing my new Cross Trek. Thanks Al for your patience and great professional and personal service.Regards,Dave Webb

Chuck S.

Nov 8, 2015

Bought a 2013 Subaru Outback, Premium 2.5i in December 2012 from Joe D. Usual negotiation on price and Trade-in, but in the end got what we felt was a fair price. What REALLY impressed us was the time Joe spent with us AFTER the deal. When we picked up the vehicle, he spent a ton of time going over all of the features and it was apparent he knew the vehicle inside and out. We are about to trade in for a new 2016 Outback. Joe...last time you emphasized how good Patrick treated their return customers. You'll have a chance shortly to prove it!!

redsox86

Nov 4, 2015

Bought my second Subaru from Patric Subaru, always friendly and helpful. They answered any questions I had any were willing to address any concerns I had. Will continue to go to Patrick Subaru in the future.

Subarufan

Nov 2, 2015

The employees at Patrick Subaru (especially Mike Katz) were friendly, attentive, and knowledgeable. We bought a new Crosstrek from them and will use them to service both of our Subarus. I highly recommend Patrick Subaru.

Ab123

Oct 31, 2015

Great service! Everyone was so friendly, knowledgable, helpful. I wasn't sure what type of car I wanted and they helped me find the perfect fit. I love my new Subaru Legacy!

happy

Oct 30, 2015

I looked around alot. I was trained as a very analytical engineer. I already knew which car I wanted, and it was going to be a SUBARU. The alternatives didn't even come close. I personally went to multiple other dealerships in the area and was either unimpressed or frankly offended by the staff.The Patrick Family must put alot of pride into what they do, and it shows.Save yourself the weeks of looking around. Trust me... you won't regret it.

Dermot.

Oct 30, 2015

Probably the best car buying experience I ever had. We could not decide on a Forester or an outback.Ours Salesman Joe D was very patient and answered all our question no matter how stupid they sounded.. He said we would be happy with what ever choice we made and we were. I like the Outback and my wife liked the Forester. So we went for the Forester. As the saying goes Happy wife Happy life.When I went do to get the car I arrived a bit early. I spoke to the finance girl and I asked her could she help me out as I just got a call to pick my daughter up from school. The finance girl went straight in and got my paperwork and I was on my way within 15 minutes. Great staff and service. I would recommend the to anyone.

ddiz

Oct 29, 2015

Frank has been great when we have bought our cars. Service center is very responsive when I come in for my scheduled services. Great coffee.

Bye bye Volvo, hello Subaru

Oct 28, 2015

Can I say I hate the whole car buying process/experience? BUT - Patrick Subaru has changed my opinion of car dealers! Jeff listened to my needs/wants and helped me pick exactly the right car without a lot of haggling and back and forth. I didn't feel like a lamb to the slaughter and everyone was so nice - they're even dog friendly (which I guess Subaru dealers should be).I won't car shop anywhere else but Patrick Subaru from now on!! Thanks Patrick Subaru (and Jeff :)

tombeaudreau

Oct 26, 2015

This is my 2nd Forester from Patrick Subaru. I was happy with the first and that's why I returned. I had a budget and my salesman Mike Katz and the finance team did what they needed to do to keep my payment where it needed to be. I honestly do feel that I did better at Patrick Subaru. I will be return customer God willing.

Evgueni

Oct 22, 2015

Sharon Jorde was very good to deal with and the dealership did a good job.Sharon found just the right car for me and gave me good advice regarding the advantage of a lease rather than purchasing the car. We would definitely buy a car from this dealership again.

twinmapleswv

Oct 20, 2015

Jeff Moberg was very good to deal with and the dealership did a good job. We ordered an Outback as there were none in stock that met our needs. When it should have arrived we received a call saying it had been struck by lightning and totaled at the port facility in Providence. They had a similar vehicle coming in and we were able to get that one with all the options we wanted, and a few we didn't want. We are pleased with the car and feel we got a decent deal overall.

Paul and Carol

Oct 19, 2015

We received outstanding service from Luke Latham. He found just the right car for us and gave us good advice regarding the advantage of a lease rather than purchasing the car. We would definitely buy a car from this dealership again.

Katery Romero

Oct 17, 2015

I'm very happy with my new Subaru.I will recommend friends and family to buy car(s) from them. Plus I really enjoyed driving my new Subaru. Thank you for the excellent services and great deals!!!!????????

diane2330

Oct 15, 2015

I've had my new 2016 forester for a few weeks and am very happy with it. I asked for an internet quote and knew exactly what I would pay, no back and forth haggling. My salesman did a terrific job explaining all the details of the car. I decided to have a remote start installed the week after purchase and Darrald setup the appointment for me and made sure it was done at the price quoted. Very easy and unstressful experience..

AbbyL

Oct 13, 2015

Okay so. I'm 32 years old and I've actually never bought a car on my own. The car I was driving was a car I shared with my ex--so while it was mine, it never really felt like MINE. I had been thinking for a little while that it might be time for me to start fresh. I knew I wanted a Subaru Impreza but I wasn't sure if I should lease new, or buy used--I'd done plenty of research but hadn't actually gone to look. I didn't mean to walk into Patrick Subaru that day a couple weeks ago; we happened to be in the area and we saw that there was a Subaru dealership nearby so we decided to pop in...just to look. Famous last words, I know. I was EXTREMELY intimidated walking into a dealership, admittedly I had some preconceived notions about car salespeople and high pressure sales tactics etc. I had every intention of just going to kick some tires and gather some info. 4 Hours and a test drive later, I was signing the paper work on a lease for a new Subaru Impreza Sport. Joe D was great. He was extremely knowledgable, was very up front with all the information and was quite funny and fun to work with. I told him I wasn't sure if I should buy used or lease new. He asked me a few questions about my lifestyle, my work--and he encouraged me to go for a lease rather than a purchase. Obviously Joe's job is to sell cars--but I really did feel like he cared about making sure I was in the right vehicle, for the right price. I told him when I walked in which car I was interested in, and what my target price range was. He put me in exactly the car I was after, for the middle of my price range. I so appreciate that he didn't try to upsell me into a car I didn't want for a price that was over my budget. Really, the only thing Joe had to SELL me on--was just to go for it. I kept saying I'm not ready I'm not ready--but what does ready even mean anyway. I said goodbye to my Honda Civic and two days later we picked up my new ride. And I love it. Maybe I wasn't quite ready to buy the car that day, but I have it now and I'm SO thrilled. It feels silly that buying a car could be such an emotional experience but it honestly was--and Joe and the team at Patrick were very understanding of that and they patiently answered all of my questions and gave me plenty of time to think and talk it through with my boyfriend who was with me. I never felt pressured to buy something I didn't want. They just gave me the nudge to go for it. Thank you Joe D. and the team at Patrick for making my first car buying experience so positive and rewarding!

VHB64

Oct 12, 2015

A friend recommended me to Subaru and your dealership and they were right. Great experience, quick and smooth. Mike K did a great job of getting me the Outback I wanted.

centsmin

Oct 6, 2015

It was time for a new car for my wife. Our credit isn't great, but Luke and Rob pulled out all the stops and got us into a new Imprezz that we're very happy with. Everyone was friendly and hardworking and they did a great job getting our family the ride that we needed.Thanks Guys!

gogobouch

Oct 6, 2015

Buying a car is a stressful experience, and as a woman, I just never know if I'm being taken seriously and respectfully. As it's not something I enjoy doing, car buying is something I just want to be done with before I even begin. I knew it was time for a trade-in and I had done a bit of research. (Yes I know...a little knowledge is a dangerous thing!) I walked into our local Subaru dealership and stated that today was the day that I was buying my new car. I knew what I wanted and it shouldn't have taken long. I just needed a reasonable price for the new car and a reasonable price for my trade in. Hours later, I was annoyed and insulted and exhausted from their negotiations and sales manner and I walked out. But thank you local dealership for being so horrible because driving to Shrewsbury and meeting Joe Domenicucci was a fabulous experience! He's bright, knowledgeable, listens well, presents the information logically and negotiates fairly and respectfully. Patrick Subaru and Joe D. get gold stars! There is nothing they could have done better!

subaru

Oct 5, 2015

Patrick Subaru was my first stop of a long day of car shopping. I left there happy but wanted to look at other makes and models. They didn't argue with me or pressure me to buy anything. Jeff Moberg gave me his business card and the information for the Legacy and told me he would be available if I didn't find what I was looking for elsewhere. After going to every other dealership that had a comparable mid sized sedan I was stressed and tired of being pressured by salesmen that didn't listen to anything I had to say. I called Jeff back, agreed on a price and I drove back down and signed the papers. It couldn't have been any easier. I wish I hadn't wasted my whole day and just stuck with Jeff and Patrick Subaru from the get go. Get Dealership from sales staff to management.

newmommie2003

Oct 5, 2015

I sent an email and got a very fast, pleasant response from Colleen. She listened to me and was able to connect me with Luke, who changed my life. I am in a wheelchair and was almost completely housebound because I couldn't get in or out of my vehicle. I also have a family and service dog. There was not enough room.I met with Luke and explained my situation. He listened to everything I said. He then immediately worked with me to find financing, with Rob's help, and the perfect car. He went way above and beyond. He made calls and worked with other departments to help. He measured my old car, my wheelchair, and any cars he showed me, to ensure I could transfer easily. He worked to have a hitch put on the new car so that my wheelchair carrier could be attached. I am no longer housebound. My family and I can now go out together and my daughter can have friends with her. I can easily transfer myself from my chair to the car. And when I need help, it is,no problem for others due to Luke's measuring.Luke truly changed my life and I can not say thanks enough. I know other people pulled together to make this possible. But if Luke had not listened and treated me like every car dealer I had contacted prior, it wouldn't even have gone to those other people. Luke is unlike ANY car dealer I have ever met. He showed compassion and caring. He was a human being trying to help another. If and when I need another car, he is our guy. Please, if you need a car, go see Luke and tell him Nicole sent you. He ROCKS!!!!

MichaelR 123

Oct 2, 2015

My first experience with Patrick Subaru will keep me as a returning customer. Clean, uncluttered facilities, easy-going sales staff led to the best car buying experience I've ever had. Everything was explained in detail, all questions answered and no repeatedly running to the sales manager to check on my offer. I am happy with the vehicle and the trade I received for my old car. This was by far the easiest new car purchase I have been through. Try them!!

New car

Sep 30, 2015

Great dealership to deal with. No pressure to purchase. Told me the facts about the car I wanted and then left it up to me to decide

jenna6068

Sep 30, 2015

I had a wonderful, smooth experience purchasing my 2012 Subaru Impreza Limited from Patrick Subaru earlier this month. Nate Goodro was the salesman and was extremely knowledgeable about the car and Subaru's in general. He was friendly, not pushy, a great communicator and did what he could to make sure I got the best value for my trade-in and the best price on the car that I purchased. My husband and I both have Subarus from Patrick now and will be going back there again for our next cars! I highly recommend these guys!

Marsha E

Sep 27, 2015

This is my first experience with Patrick Subaru, and they exceeded my expectations. I love my new car!! Thanks Michael Katz for your great help. You answered all my questions. Thanks again for all your assistance.

plushvehicle

Sep 24, 2015

We just bought our sixth car at Patrick Subaru, the latter 4 bought with salesman Al Pagliarulo. He is consistently knowledgeable, helpful and never pushy. He actually checks in weeks after a purchase to make sure everything is okay and invites any questions we might have. At the time of pickup of the vehicle, he spends time with us going over everything in the car. He is the only salesman we've had that's "gone the extra mile" like that. For our most recent purchase, we didn't even shop around at other dealerships. We only wanted to work with Al Pags!

sdecat

Sep 23, 2015

This is our third new subaru from Patrick Subaru - there is a reason we keep going back! We've dealt with Bob Lacrosse all three times, and Tri the last two times. Both were fantastic to work with! Made the whole process easy.

Older first-time buyer - what a pleasure!

Sep 23, 2015

I'm 65, and I'd never bought a new car. When I was young I had family hand-me-down cars, and then bought used cars, usually at a fixed price, and kept them as long as I could. I had always dreaded the whole car-buying negotiation and pressure. Then my wife told me that a friend from her health club had just bought 2 cars from Patrick Subaru. I was leaning toward an Outback to replace our 2003 Taurus station wagon. We drove there, and Joe Dineen immediately put us at ease. He was helpful, no pressure, and patient in explaining the process. He kept us informed whenever there was an update in the status of the delivery date. If we called with a question and he was unavailable, he'd get back to us promptly. And he did a great job explaining how everything worked when we came to pick up the car. It was great to work with him.

ACcarbuyer

Sep 21, 2015

This was my first time buying a car from Patrick Subaru. It was a very pleasant experience. The only dealership I've ever been to where I felt I was interacting with real people.

dbritton

Sep 21, 2015

Stephanie was great. My wife and I were looking to buy our first car together and we had an offer from TrueCar. I brought my KBB trade in value, my TrueCar offer, and the down payment and told her that I wanted to walk out with the specific Crosstrek. We were able to pay the monthly payment that we were shooting for, I got what I wanted for my trade in, and the TrueCar price was honored. I was very happy with everything and would definitely go back there for my Wife's next car.

Handling

Sep 18, 2015

I am quite content with the experience I received at this Subaru. I walked in on a Friday afternoon to test drive a new Rex and my saleswoman Stephanie was glad to oblige. As she told interesting anecdotes about the car, which may or may not be part of her routine, she also demonstrated its amazing handling. With each turn down a winding road, Handling. Handling. See this? Handling. I was sold. Needless to say, even the premium models do in fact go 0 to 100 real quick, real quick.When it came to financing Rob got me an excellent rate at a credit union and the price was within the reasonable range for both TrueCar and KBB. Granted TrueCar no longer shows actual cost to dealership but its still a good indicator. At the time of signing paperwork I insisted on leaving and returning the next day. There was actually no logical reason for this, it was just my way of rationalizing this not being an impulse purchase. At home I checked interest rates online and was unable to find a lower one. Best of all, the credit union didn't require me to give up my first born child - a checking account with direct deposit is all they required. This is it I thought, no more chasing waterfalls.I came back the next way and finalized the purchase. Stephanie, thru her numerous connects, also got me a legit auto insurance quote. I tried negotiating a better rate with Progressive but the rep started ranting on about all the years of experience he has. Cool story bro. Then I hung up.All in all I can say I didnt leave with a bad vibe. TLDR: Would recommend.

NewLegacyOwner1966

Sep 15, 2015

I hadn't bought a vehicle in 10 years, in part because I loathed the process I had become familiar with back then. I could have driven my old vehicle longer, but the buying process was smooth and easy enough that I went through with it. I'm sure they knew what I could find for information on the internet (it's their business to know), and the price we agreed on within minutes matched the best of my references. It was just easy. Am I actually building trust in a car dealer? Answer: I'd buy another one there.

Cheng

Sep 14, 2015

I just bought my third Forester with Patrick in 6 years. The buying experience was as pleasant as the previous two times. Al was very professional and knowledgeable. He offered many useful tips on car care on my previous Foresters. They offered me the best deal.I have my car serviced at Patrick as well and am very happy with the quality of work. I definitely recommend this dealership.

renazzo

Sep 14, 2015

I purchased a 2003 forester, and was very satisfied with their service. Now I went back for a 2016 Forester, and again the service was friendly, no pressure, excellent.

csg71515

Sep 14, 2015

I recently worked with Nate to lease a 2016 Outback. He genuinely listened to my needs and wants and was focused on getting me the best deal without ever feeling pressured. The whole Patrick crew was friendly and professional. I will definitely be a return customer.

TechnoGeek

Sep 12, 2015

Very friendly and courteous people that are trying hard to earn your business; they are genuinely interested in understanding your needs so they can find the best match with their products. They will sell you what you need but not what you don't. Now on Subaru #4, will call Patrick when it is time for #5.

Jrivernider

Sep 9, 2015

Everyone there is friendly and curtious. I would recommend anyone to go there. They made buying a vehicle easyI would definately buy another vehicle from there again.

pspagnolia

Aug 28, 2015

I have dealt with Patrick Subaru since 2006. Three Subaru's (I put a ton of mileage on cars) later, I'm still dealing with them. I'm HYPER CRITICAL about who I will recommend and who I will not. Patrick Subaru has always come through for me and therefore will get my recommendation, IN SPADES!!! My most recent experience was with my 2013 Impreza Limited. The car had an issue with it's engine (not Patricks issue, Subaru's) and they bent over backwards to help me out with it. When I realized that I didnt want the car any longer, I approached Luke Latham (my salesman throughout all 3 cars) and said "we have to talk". He not only had what I wanted in stock, but got me traded in on my old car, financed with the new car, plates transferred with the registry, and fully delivered in time for me to get to my 10 year old daughters birthday party by 3:00 that day. They treat ya right there and I truly enjoy dealing with them.

WRX Limited Hatch

Aug 27, 2015

Just picked up my new WRX limited and I can't say enough good things about the dealership. Most notable are Luke Latham and Jason Patrick. Jason made the numbers easy and Luke handled the rest. Luke knows the product and takes time to figure out what you are looking for. It couldn't have gone any better. Give Luke a call!

Tbonz

Aug 27, 2015

We recently purchased a new 2016 Forester from Patrick Subaru. All of the staff we dealt with were courteous, friendly and knowledgeable. Luke Latham was our salesperson and he definely made the car buying experience enjoyable. He provided us with all of the answers to our questions, was extremely knowledgeable about the new 2016 model, and simplified the entire process. We are enjoying the new Forester and i would not hesitate to recommend Patrick Subaru and Luke to anyone shopping for a vehicle.

Suecat

Aug 25, 2015

Would have rated 5 stars if the dealership got me my inspect sticker prior to taking ownership. Otherwise a great car buying experience and I will recommend them to everyone.

RAM7858

Aug 20, 2015

I bought my first Subaru after realizing I needed to replace my existing vehicle with a winter friendly car. I was actually surprised and pleased with the no pressure approach at Patrick Motors and the professionalism and yet congeniality of Frank Wilcox who spent a great deal of time explaining all the new technology in the car. I love driving my new Subaru Forester. Many Thanks. Rita Marini

mariss313

Aug 20, 2015

In June of this year I decided that I wanted to get a new car, I previously had a 2008 Subaru Legacy, I test drove the 2015 WRX and 2015 Legacy as well as a couple other brands of cars. Eventually I narrowed it down to exactly what I wanted and I contacted Luke Latham at Patrick, as he came recommended to me and he did not disappoint. He was extremely busy with other customers when I was trying to get in contact with him, but he always called back, even after hours. Even more, I was on vacation while I was making the purchase so Luke went another step beyond and did everything over the phone or via text message, so when it came time to actually make the purchase all I had to do was sign the paperwork! The process was very smooth and efficient! Then when it came time to go home Luke spent the time to show me all of the features in the car and how to use them. I grow very attached to my cars and was definitely sad about letting my old one go, but this happy experience really made the transition easier!

tcarrltz400

Aug 18, 2015

I recently purchased a 2016 WRX from Patrick Subaru. Overall very happy with the experience at Patrick, the communication between my salesman, Mike Kats, and myself was very clear and trustworthy. There was no kind of run around you would experience at other dealerships, negotiated prices and deals were kept through out the whole purchase. Even when Mike was unavailable (not scheduled), there was always someone there to assist me while waiting for my car to arrive. Overall good purchase. Thank you.

DrewLaBoon

Aug 18, 2015

Prior to visiting Patrick Subaru I read through and choose a salesperson based on reviews. I was impressed by Stephanie's customer comments and was interested to see if they were correct. Dealing with Stephanie far surpassed my expectation, even with the positive comments in mind. She provided great trade in allowance, great customer service, she is knowledgeable about the product, a real "anti-car salesperson", and was a fair mediator between myself and the dealership. I would recommend her to family.

Kimsters

Aug 16, 2015

My husband is on his 4th Subaru from Patrick and since his experiences have been so good with the dealership and the brand, I decided to move to Subaru's also. Buying the car and getting through the process was so easy - I'm glad I switched!

ckemp

Aug 16, 2015

Wanted to trade in my Impreza for a new one. I contacted Luke Latham who I purchased my previous one from and the process was straight forward from start to finish. He got the info I needed on the cost of various options and suggested some I hadn't thought of. The prices on my trade and the new car were competitive. Luke made the process easy and handled all of the details seamlessly. The dealership handled all of the registration details and kept me informed all along the process. Couldn't ask for anything more.

ooverton

Aug 14, 2015

The process of buying my new car was easy and simple. The sales employee first worked with me over the phone and email with from out of state to arrange the deal. Then when I arrived in the state to purchase the car, the sale employee was extremely helpful, straightforward and friendly, and made the whole process easy. I would definitely recommend Patrick Subaru to others.

Amyg

Aug 14, 2015

My husband and I first visited on a Sunday. It was very busy and unfortunately did not get a chance to speak with any sales reps. My son and I went back a few days later and were greeted very quickly and politely. Met with a sales rep who talked with me about my car needs, showed us what was available. I had my husband stop by on his way home from work and we ended up purchasing a car. Overall a nice experience. I had done my research first so I had an idea of what I wanted and the price range and package.

GregP

Aug 10, 2015

Simple and easy. Used TrueCar through my bank to purchase a 2016 WRX Limited through Patrick Subaru and the whole process was straightforward. Worked with Bob LaCrosse, a veteran salesman, and his experience was evident. I had a pretty confusing trade in (title in wrong name, registration w/ wrong insurance, etc) and he took care of everything. My bank was also a huge hassle, nitpicking on the provided paperwork and multiple staff at Patrick bent over backwards to secure the transaction as quickly as possible. If that wasn't enough, I somehow got a giant bolt embedded in my tire the day before I was scheduled to trade it in and they honored the original agreed upon trade in value without hesitation. I'm extremely happy with the whole experience and would definitely recommend Patrick Subaru!

rerickson85

Aug 10, 2015

They were a pleasure to work with. I provided my trade in vehicle information and the monthly payment I can afford and they made it work! No back and forth, no hidden charges, no bs. Highly recommended!

deb14

Aug 10, 2015

Minimum of "back and forth". Fair price for my trade in. Was NOT going to buy that day but did. I hope the service department is good as sales.

ccbc

Aug 9, 2015

Great experience buying new Outback and trading Forester at Patrick Subaru. Third Subaru purchased there. Nate Goodro was wonderful to work with throughout the whole experience.

Forester buyer

Aug 9, 2015

Walked in and drive away with new car within two hours, great service. Easy choice compared to other makes of cars, bought Forrester. Sales person excellent.

Subaru Sue

Aug 8, 2015

We have done business with Patrick Subaru for almost 20 years now. Our treatment has always been courteous, honest and professional. We have never once felt pressured into buying anything. Joe Dineen is a great salesman - we brought our elderly neighbor to him and then our daughter when it was time for them to buy a vehicle. We trust him and highly recommend both Joe and all the staff at Patrick Subaru - we wouldn't go anywhere else!

Forester5

Aug 8, 2015

This was my 4th Subaru purchased from Patrick. I've worked with Bob Lacrosse for each purchase. Each time he has proved to be very knowledgeable and helpful.

Patrick Subaru BAD

Aug 8, 2015

We recently bought two used Subaru models in a 48 hour period.2014 Crosstrek at Patrick, 2008 Forrester at Long Subaru in Webster. We spent 2x as much at Patrick as at Long, based on model and year; 22k versus 11k. The salesman at Patrick seemed snotty and aloof. their finance closer kept pressuring us to get costly and REALLY questionable extended warranty coverage - (DON'T DO IT!)At Long, Matt Orn was the best car salesman we have met in a decade. He went the extra mile and found a couple accessory items needed for the car at no cost to us.Patrick did not get an inspection sticker, would not fill the gas tank and offered no other perk.Long Subaru had the sticker before we left, filled the tank and will give us our first oil change for free.SEEMS PRETTY OBVIOUS DOESN'T IT?? We were reluctant to deal with Patrick as this is the way they always were in the past, but in the used market one has to follow what is available. However, never, NEVER again.....

Merrick575

Aug 8, 2015

Easy and honost. Great car at a great price. And steph explained everything awesome! Gave us a fair trade in and no going back and forth on the price. Best car buying experience.

Sunrise

Aug 6, 2015

Very happy Patrick is a True Car participant. No haggling, no pressure, great experience. Jeff was knowledgeable and very easy to work with. He kept me apprised since the car I chose was not yet on the lot. Satisfied customer

Gabby95

Aug 6, 2015

Been looking for a car with no luck. I came to Subaru and found a car I loved. Great experience, everyone there was very helpful!

subarufamilymem

Aug 4, 2015

I had just moved to MA, needed a car quickly, and had a limited budget. Went to Patrick and was able to get a better car than I was hoping for for less than I had originally intended to spend! Their salesmen were helpful and honest, paying attention to my needs and getting all the of the paperwork and everything together so I was able to drive off the lot with a car I could afford and continue to be very happy with!

pcole

Aug 3, 2015

Patrick Subaru offered a wonderful experience from start to finish. Upon arriving to the showroom, we were instantly greeted and introduced to Jeff who worked with us to find the right vehicle for me. He anticipated my needs, questions, and concerns and demonstrated an above-average knowledge of the 2015 Subaru Impreza that I eventually purchased. I was able to pick up my car just a few days later after working with Tri in the finance department. It was a no pressure transaction and Tri was straightforward and honest when it came to the additional service packages Patrick Subaru offers.I would definitely purchase another car from Patrick Subaru and recommend it to my friends and family.

TheGoulds

Aug 1, 2015

We recently bought a 2015 Subaru legacy from Patrick. Experience was so great that we came back and also bought a 2015 outback! Mike Katz is a great car salesman who knows his products but isn't high pressure. It was a perfect fit for us! We would definitely recommend Mike as well as Patrick!

Nick76

Jul 31, 2015

An excellent experience purchasing my second car from Patrick in just a year. Stephanie was a friendly, informative, honest, and helpful salesperson, while my engagement with the financial/business end was painless and productive. I am extremely satisfied.

Yogagail

Jul 31, 2015

This experience was so wonderful. My salesperson listened to me, offered me several options for my price point, and the lease terms were very reasonable.

Burlington Bound

Jul 30, 2015

We had never leased a car before but have purchased many over the years. From the moment we met Bob Lacrosse and explained our purpose in leasing vs buying and what type of car we were looking for I knew this experience was going to be a breeze. The reason? Because he listened to what we said! He didn't try to sell us on something we didn't want. I had done a fair amount of homework before arriving at the dealership. He did point out the virtues of the more expensive models but understood immediately that we were looking for a basic model. He did not push us overextend our budget. Bob was honest, thoughtful, experienced and very clear in his explanations of the lease process from beginning to end. We couldn't be happier.

susie1416

Jul 28, 2015

I loved my Subaru Impreza but it did not provide enough cargo storage space. After researching and comparing, I decided on a Forester and was hoping to work with Joe Domenicucci again. He was awesome the last time with his straight forward talk, knowledge and ability to listen to and meet my concerns. Thank you to JoeDom and the Patrick family!

Very pleased

Jul 28, 2015

Excellent friendly service, very knowledgeable. Luke Latham was wonderful. We highly recommend him. He was very thoughtful, very pleasant,very thorough, very accommodating. We thoroughly enjoyed our experience.

Brooke

Jul 24, 2015

I knew the type of car, price and mileage I wanted. My fiance negotiated with the dealer and received a fair deal. My two complaints: Even though the salesman said they would have the car "all ready for me", I was informed there was no sticker because - "They don't do that here." Okay, I wasn't there for the negotiations so I guess I have to take the salesman's word for that one. Number 2 was after getting the car home, I discovered the cooling fluid was very low and need to purchase some. I think preparing a car for a customer to drive should involve more than a wash and vacuum. Love, love, love the car! I would buy a car from them again.

Curtis515

Jul 21, 2015

I bought my last 3 cars here. The sales men have worked with me each time to get the car I needed for the right payment. They are very efficient and got me on the road in my new car quickly.

Lisa S

Jul 15, 2015

I had a great experience at Patrick Subaru. My sales rep was very informative and made the car buying experience quick and painless. I will definitely recommend Patrick Subaru to others and will return when it is time to buy a new car.

Gina & Josh S

Jul 14, 2015

We had a wonderful experience at Patrick Subaru. Our sales rep, Jeff Moberg, was informative, prompt, and a pleasure to work with. We highly recommend Jeff and Subaru Patrick. We purchased a 2015 Subaru Impreza Sport and we had it customized to our specific wants and needs. The expected date of arrival was originally late July but Jeff was able to get our car to us before 4th of July weekend! The entire process was smooth and enjoyable and we are beyond satisfied with our new car! Thank you Jeff!

joshbardier

Jul 14, 2015

My wife and I were long time Jeep owners. Frustrated with engine issues on our last two Liberties, we decided to research and compare and test drive the Subaru Forrester, CRV, RAV4, Ford Escape and Explorer. Patrick Subaru was definitely worth the visit; actually a few visits. All questions were answered with no hard sell. Our sales person, "Luke" was very patient. Thanks to Luke, we left the dealership fully confident that we knew everything about our Forester. Luke even took the time to program my wife's cell phone into the system. I can't remember a time that we purchased a car that was less stressful; from the test ride, to the many questions answered, negotiation, purchase, financing and pick-up, everything went smoothly. If all works well with our first Subaru (Forester), we will definitely consider purchasing our next SUV at Patrick Subaru. It's definitely worth the Trip!

KevinC

Jul 12, 2015

I had a very good experience buying my first car with Patrick Subaru. Definitely makes me want to not only go back to that dealer, but continue to buy subarus as well. Thank you Jeff (I couldn't find the name in the employees worked with :( ), you were very polite and straightforward. I hope your mountain biking goes well! I hope to continue to do service with Patrick in the future!

Maryscool

Jul 11, 2015

I am a long time Honda owner. You need to test drive a Subaru. You will buy one. Excellent dealership and my first experierence here great service and very customer focused.

Rich

Jul 9, 2015

Had bought our 1st Subaru Outback in 2009 from "Luke" following a memorable test drive experience. We asked him how it went in the snow and without hesitation he guided us to a grass field with at least a foot accumulated. Id be hesitant to drive my 4WD truck on this surface but Luke insisted we hit the gas. Incredibly the car drove like it was on dry pavement, Luke in the back seat (grinning ear to ear) was yelling "Do Some Doughnut's"!! Of course we had to comply. 92,000 Miles later we set out to test drive new vehicles and was curious about our trade in value. Working with Stephanie and following little haggling we left with a new Impreza. These cars basically sell themselves but the staff & support at Patrick bring it to a new level. Hat's off to Walter (in parts) as well who is very helpful in providing diagrams, etc. Never had any major problems with the outback and was promptly notified of recall issues. So far so good with the new Subaru, Thank You.

Terry B

Jul 8, 2015

Thank you Joe, very professional and courteous. I was only going to "look" but felt comfortable buying a new car that day. Also good trade in with my other Subaru. I am a traveling nurse and depend on my car for EVERYTHING. It is comfortable and fun to drive.

WRXOwnerSean

Jul 6, 2015

I brought my car in five times in a month's time for a bunch of issues I had while the car was under warranty. The service department gave me incorrect information (I almost sold the car based on what they told me), they never had a loaner car available, and they never called me back when they said they would. Even the department manager was awful. In their defense Melissa helped me out with some of my issues, and Jason Patrick personally called and apologized to me, but my experiences were so bad I cannot recommend anyone ever going to Patrick Subaru.

Carl

Jul 4, 2015

My third purchase from this dealership and this salesman, Frank Wilcox. Great dealership... Great guy. Everything was as promised with no last minute surprises. Checked other prices...Patrick's was the best.

Legacy1

Jul 1, 2015

Heather was very prompt and courteous in responding to information reguarding the car via email. Nate had to pickup the pieces from the previous salesman and did so seemlessly. Nate has been helpful answering my questions after the sale, much appreciated.

Bill

Jun 30, 2015

This was my first car lease, and John explained everything and answered all my questions. I was given a fair trade in for my 11 year old car also. My son recently purchased a new car from Patrick Subaru and told my about his experience, so I went there as well. My experience was good and I fell that Patrick Subaru and John Watt made my first car lease rather easy and no pressure.

jboziuk

Jun 28, 2015

Salesman was low key, but eager to provide enough information about the Outback to answer our questions. Final sales price was very fair, with an excellent trade in offer for our 14 year old car. The car was delivered earlier than promised, and the final process was extremely streamlined. In all, an excellent sales experience.

SF

Jun 27, 2015

We were recomended to go to Patrick Subaru by a relative. It was the best decision we have ever made. The staff were at our side from the moment we stepped through the door. Not to preasure us but rather to answer any questions we might have in deciding which model better suited us and what options fitter our needs. I would recomend that the readers go there and see for themselves.

B and G

Jun 25, 2015

My husband and I dreaded shopping for a new car, as we'd had bad experiences in the past. We did our homework and learned that Subaru vehicles have very good safety rating, so we went to see Joe Dinneen and found the car shopping experience much improved. He was kind, knowledgeable, listened to us, and didn't rush us. We ended up buying 2 new cars from him, and have been very happy with our choices. I would (and have) recommended Joe to friends searching for a new car.

Legacylover123

Jun 24, 2015

I was happy to return to Patrick Subaru when my lease was almost up on my 2013 Legacy. I knew what I wanted the same thing just newer and the same lease terms. I was able to get within $10 a month of what I was paying previously with owing a few dollars on my early lease turn in. Will return in the future for all my car needs!!!!!! Would highly recommend this dealership.......

Patti / Worcester

Jun 24, 2015

I just purchased my second Subaru from Patrick's Nate Goodro. He spent a lot of time determining my needs and finding the vehicle I wanted. Nate even gave me my own class on all the bells and whistles.It was again, a very good experience. As a business woman, I expect exemplary service and Patrick's has yet to disappoint!

Nechamah

Jun 24, 2015

I just bought my very first new car after months of research. The salesman, Frank Wilcox, was patient, friendly, honest, informative, and wonderful to work with. I had a lot of questions about the 2015 Subaru Forester as well as comparison questions from other cars I was considering. The whole experience from the time I walked into the door to the time Frank got out of my new car and I rode away was tremendous. I am excited to be part of the "Subaru Family" and I would recommend Patrick Subaru to anyone (I already have).

Carleen S.

Jun 24, 2015

The salesperson could not have been more helpful and the transaction of my purchase went very smoothly until I was informed that I could NOT use their service department without first purchasing a package for oil changes. I have been offered packages many times by many business, but this was the first time ever that I was not given the option of saying "yes" or "no, thank you." I, therefore, said no to continuing having any further business with Patrick Subaru. During that week I called three other Subaru dealers in my area and talked to their service managers, all of whom assured me that they had no such policy, so I have started going to the one closest to me for service, which is excellent by the way.

Mila

Jun 23, 2015

After dealing with a nightmare Ford Focus I decided to return to a Subaru. The salesman, Mike Katz, was fantastic. He answered all my questions clearly and honesttly.He said he had the 2015 Crosstrek XV I wanted on the lot and got me behind the wheel for a test drive. A few hours later, I was the completely happy owner of the car of my dreams!! When I'm in the market for another Subaru, I will definitely come back to Patrick Subaru.

emily

Jun 16, 2015

After visiting several dealers of various car makes, I ended up at Patrick Subaru to check out their used selection. Joe was awesome, found the perfect car for me, and I'm extremely happy! The car-buying experience at Patrick Subaru was low-pressure but they were very helpful and answered all my questions.

Barbara

Jun 16, 2015

This dealership was referred to me by a co-worker. No haggling, honest salesperson. Dealt only with Luke Latham and he was amazing! He showed us everything we were looking for and more!

Jill P.

Jun 16, 2015

Was ready for my next Subaru purchase after 10 years and finding the car I wanted locally was difficult. Patrick Subaru had just received "my car" on the lot. One quick email and I was calling to schedule first appointment. They were professional, courteous, friendly and I am thrilled with my new Subaru Legacy. Thanks to John Watt, Ashley, Heather and all at Patrick Subaru for your assistance.

Forester89

Jun 16, 2015

Had a great experience buying my first Subaru. Salesman was not pushy but right there when we needed him. The whole process went very smoothly and I would absolutely refer this dealership to family and friends.

V V

Jun 15, 2015

Al Pagliarulo was great and very helpful. It was a good buying experience. Al made the final delivery of the car a nice, seamless process.

kcssuzi

Jun 12, 2015

I have not purchased a vehicle for over 10 years. Phil was very helpful and helped me make the right decision for my needs. I would definitely recommend Patrick Subaru to anyone looking for a great vehicle at a great price!

Amy K

Jun 12, 2015

It was a good deal. Thank you John for making the auto buying process extremely easy and painless.Even the finance guy was really nice. Also loved the balloons in the showroom. Nice touch!

Michael Smith

Jun 12, 2015

Subarus sell themselves. Al was helpful and professional. Had a compreshensive knowledge the vehicle and features. I would be happy to reccomend him to family and friends.

Rob Z

Jun 10, 2015

This is my second Legacy from Patrick and the deal couldn't have been easier. I received a reasonable trade in for my vehicle and the price for the new Legacy was fair. I'm very pleased with the new car and would happily recommend Mike Katz.

xmxg85c

Jun 9, 2015

I worked with Bob LaCrosse during a two day span. He was extremely friendly and helpful, and didn't put any pressure on me for time or vehicle. After day one, I told him I'd need to sleep on the purchase and he didn't put any pressure to buy on me.On day two Bob put me in a number of vehicles and helped me come to a decision on a new Legacy. He gave me practical pro's and con's and helped me make a smart choice, never felt like I was dealing with a salesperson as much as an advisor of sorts. It was pretty refreshing.

screenname654

Jun 8, 2015

They gave me the info I wanted, when I wanted it, and were casual and not salesy the whole time!We talked about financing and pricing when we were ready, not on the first day we came in.

shrinkhala

Jun 6, 2015

Bob was excellent and we were very happy with the experience of buying a new patrick subaru outback 2015. He gave us honest advice and answered each one of our questions.

Peter Castaldi

Jun 5, 2015

Melissa Prucnal summarizes why my wife and I bought at Patrick and why I ALWAYS go there for service: courtesy, professionalism, knowledge, great product. My wife and I will buy our next car there, and I recommend Patrick and Subaru to family and friends. Melissa is a service manager who gets my problem to the excellent mechanics with no points missed, and gets me my car back to me like new. [I have done 50% of my own repair work for over 40 years and know when mechanics and service managers are doing the job.] Thanks!! Peter Castaldi

Peter Pisaruk

Jun 5, 2015

Outstanding job, both in buying a new car and service!My wife and I are Subaru owners because of Patrick Subaru and its people in sales and service.

Linda58

Jun 4, 2015

Dear Patrick Motors: I am writing to commend the excellent service that I received while working with Brenda Ford. Its not every day that one finds their car towed into a dealership more than a hundred miles from home and very broken. I had no idea how I was going to get home. Brenda took control and had a rental car agency come and get me within 20 minutes. The next day, Brenda was on the phone to me with the bad news that my car would need a new engine. She arranged a loaner car for me so that I did not have to continue encoring rental car fees. She kept me informed through every step of the process during my car repairs. Although all of the news was not good, I always knew what was going on. It took several weeks to get my car running again. Brenda saw that I got a discount on new rear brakes and a loyalty card with $150 on it that I can use for future repairs or parts. Times are very stressful when one is looking at expensive repairs. Brenda was caring and continually went out of her way to help me through the situation. I cannot begin to express how much I appreciated her help, how caring she was and how much she made things better for me. She is a very special person to me and I wanted to make sure that everyone knows just how wonderful she is to work with. All the best to your dealership and to Brenda Ford.Best regards, Linda Shaw

Mslootsky72

Jun 3, 2015

Purchased 4 vehicles in a past years. Never went wrong with my choicesProfessional and honest people, very efficient too. Closed every deal in 24 hrs. They got a customer for life.

dmac

Jun 3, 2015

I stopped at Patrick Subaru after making my way down the route 9 dealerships in the Worcester area. I was interested in getting a car that worked better in all different weather conditions. I had test drove a Jeep and a Toyota earlier in the day but just didn't feel like they were right. I had no idea why I thought but my gut said so. Upon walking into Patrick I was greeted quickly and spoken to like a equal. I know very little about cars but as I explained what I had experienced with the Jeep and Toyota earlier in the day Phil pieced together what I had experienced into real car terms and helped me decide what I was looking for. When we took the Outback out for a test drive you walked through all the pieces of the car making me feel like I knew way more than I did and helping me see why the car would be the right fit for me. I walked away and came back a month later because of the amazing experience I had had that day. Thank you

mcisaac9898989

Jun 1, 2015

I had gone to a couple dealers prior to Patrick Subaru, and was immediately impressed by how helpful their employees were. I had looked at a specific vehicle online, and was able to test drive it within a minute of walking on site. Stephanie Stanikmas was extremely friendly, was straight to the point and showed great interest in my needs versus hers. She was informative in regards to the vehicle, purchasing process, etc. I would highly recommend this dealership! Ask for Stephanie!

Kirbystar

Jun 1, 2015

I have gone to several dealerships trying to get into a car I love. Frank Wilcox, made my nightmare shopping experience with other dealers into my dream come true! He made sure I understood everything I was getting and kept in touch with me throughout the entire process. The best experience I have EVER had buying a car!!!! Thank you Frank!!!

Robyn

Jun 1, 2015

My husband and I switched from Honda to Subaru when we each bought new cars 5 years ago. Living in MA, we need the 4WD. Our growing family made my 2011 Impreza too small so we went in looking for a fair deal on my car and a good price on a new 2015 Forester.We were a bit jaded with car buying and sales people in general so we did A LOT of research on Blue Book values, Consumer Reports, etc. However, our experience with Joe Dineen was great. We felt he wasn't trying to scam us and was open and honest about what he could give us for a trade-in value and explained the pricing on the new Forester. The numbers closely matched the research we had done. He was patient with all our questions and even though we were there late, we never felt rushed. He explained all the features and could answer every question we threw at him about the car and its features.Needles to say, we were impressed. If you are looking to buy a Subaru, go see Joe Dineen.

Daniel S.

May 29, 2015

After 14 years of excellent experiences with Honda, I found myself at Patrick Subaru. Sales Manager Steve Rivo gave me the grand tour and introduced me to the Outback. I was immediately impressed although at this point, was not sure we were ready to buy a new car. Three or four weeks later I informed Steve I would be returning with my wife as she would be the primary driver. Upon arrival, Steve introduced us to Joe Dineen who walked us through the Outback inside, outside, under the hood and then for a test drive. Joe answered all our questions about options, financing and availability. Joe was knowledgeable, professional and patient. We were sold, literally! I picked up our Subaru today. The handover was as thorough as I have experienced. Joe could not have been more engaged and enthusiastic if he were the one buying the car. He clearly believes in his product and loves selling Subaru's. A great buying experience; highly recommended.

Scott

May 26, 2015

I knew the exact Subaru I wanted, so after almost a week of back & forth with another dealership, I got frustrated and went to Patrick Subaru. In less than a half hour, I purchased the car I wanted. John Watt is awesome, as is Rob Bernier. We are so glad we decided to visit Patrick Subaru, and we will be back to buy another car from John soon. Thank you for making our car buying experience a positive one !

Scott Morrison

May 26, 2015

My salesman (Phil Sheridan) was very helpful. He was very knowledgeable about Subarus in general and made the overall experience very pain-free. I would highly recommend the dealership and salespeople to anyone looking for a Subaru!

Diamondstar187

May 26, 2015

Thank you to Patrick Subaru and especially my Salesman John W for another fantastic experience! I will absolutely purchase another vehicle from them.

littleguz69

May 25, 2015

Great experience from start to finish. No pressure, went over every detail, made sure I received the car I wanted. Would highly recommend Frank and this dealership.

chllb

May 23, 2015

The salesman was very professional and kept everything about the car and the financing options out in the open. There were no unknowns and all questions were answered.

Heber143

May 23, 2015

I had recently purchased a car at another dealership that had horrible horrible service and the car ended up not working out for me, I came to Patrick Subaru with a tight budget and worked with Phil and he was absolutely amazing! He was very patient and answered all of my questions. Best of all he got me into a brand new legacy with an affordable monthly payment! Could not recommend Patrick Subaru more!

Neil

May 22, 2015

Our family recently purchased a Subaru Outback at Patrick Subaru. Our dealer was Joe Dinneen. I usually don't enjoy the experience of buying a car. However, Joe was courteous and helpful through the whole process. I have recommended him and this dealership to friends and family. We love our Outback. I recommend Joe and Patrick Subaru without any reservations.

Galina

May 22, 2015

We had been looking for Subaru Crosstreks with specific options for about a month but had been unable to find a dealer with the car that we wanted. Finally decided to make the hour drive from our home to check out Patrick Subaru. It was well worth it. We found the perfect Crosstrek with the help of Phil who was very patient and explained all the features and demonstrated the primary feature I wanted, "Eyesight". I am very pleased with our purchase.

subarubuyer, karen

May 20, 2015

Stopped in to look for a used Subaru while driving our son home from his first year at college. Spent the afternoon test driving cars with Al. He was knowledgeable and professional and explained all the options with each car. We eventually found just the right car for our son. The car buying process was easy, stress free and fun. Thank you Al!

Klcarr892

May 20, 2015

I went into Patrick Subaru because I liked the look of the Subaru cars online and wanted to look at them in person and possibly test drive one. No one on the sales team was the least bit pushy. I was able to browse on my own and was only hooked up with a sales associate when I went inside to ask questions. Throughout this whole process, I worked with Stephanie who not only answered all my questions but also went above and beyond to show me exactly what I said I liked and helped me set aside the things I didn't like. If your a woman and get a little intimidated by car dealerships, see Stephanie. She's the best. First time ever I picked out a car on the first day and I felt good about it. I would definitely recommend Patrick Subaru to others.

DoctorKnow85

May 19, 2015

I found myself suddenly needing a new car when my car was totaled. I had been considering a Subaru for my next vehicle, and the staff at Patrick Subaru made it an easy choice. Their customer service is top notch. Al was very friendly and professional and made the sales process easy. Rob was helpful with the financing and explained all options to me without being pushy. I would absolutely recommend this dealership and will use them again in the future if the need arises.

89AR

May 14, 2015

Bought a Crosstrek. Sales man was nice and helpful; gave all information, explained options and answered questions. Same as the guy in charge of closing the deal; explained all additional packages, which ones would be useful in my case, but was not pushing to get me into any. Both men were really decent. They also recommended a couple of insurance agents. Happy with the whole process.

SJB

May 14, 2015

I've had my car serviced at Patrick Subaru at least three times in the last year, primarily because the car is an older Subaru and they advertise as being Subaru experts. The reason that it has been serviced there so many times in one year is that the last three times, additional problems have appear shortly after service (by shortly, I mean within two weeks). Up until now I was willing to shrug my shoulders and say, "Well, bad luck," but it keeps happening. Once, my muffler fell off right after they had "checked everything" - long term corrosive damage that should have been obvious. This time, I went in for a rattle under the car and walked out paying about $1500 for repairs - I figured it was worth it to have the car in good order before a 6 month work assignment out of state. Keep in mind, I got $700 worth of service done just two months ago and they said it was good to go. Got it home without any problems, but the very first time I drove it after that, the car started having electrical problems. Problems that they just SWEAR have nothing to do with the huge amount of service I just had done two days before. I had to pay an additional $200 for that repair. I was given the option to speak to a manager about it, and would have liked to, but I waited and they never appeared. I think John and Brenda helped as much as they could but the quality of work just isn't good. This will be the last time I bring my car here.

TJB

May 14, 2015

Went last summer with my son to by 2 cars, his a Forester and Legacy for me. First time buying Subaru's though and didn't realize going at end or summer that 2014's were gone, and 2015's just starting to come in. Other son was leaving for school though and we just couldn't wait. Ended up buy 2 of our "2nd" choices, but the salesman was great so I kept his card. Well son got rear ended and totaled in February so back to Patrick to the same salesman, Keith Renaud. Well son got his Forester in a few days, and they asked about me. Thought I would take a bath trying to trade in less than a year, but they took that as a challenge and were able to make the deal. So now we are BOTH happy with what was our original 1st choices. Salesman was great; sales manager was great; and the finance man was great; VERY nice experience. Worst part..........waiting a little while to get a really popular car. Now I realize just how popular Subaru's are, and will plan accordingly on next purchase. We'll both be back

mmax&elvis

May 13, 2015

This is our third car from Patrick and every time the deal has been easy, reasonable, straight forward, and professionally handled. Nothing was rushed, no heavy sell, thoroughly answered every question and concern, and overall our sales rep handled the process in professional, honest and efficient manner. After I picked up the car, there was a slight delay obtaining the registration so I called the dealership, and they responded promptly, efficiently and tracked down the registration (it was in the mail, arrived that day in fact). I have bought cars from other dealers and Patrick is a five star!

Driver#1

May 12, 2015

Love the car . Very happy with the dealership.i would definitely recommend the car , sales person and dealer to my friends. Good sales experience and all questions answered..

busdriver29

May 11, 2015

I was referred to Patrick from a co-worker. I worked with salesman, Bob Lacrosse. He was listened to what I needed and was able to satisfy all my needs and with a price that I was very happy with. I would recommend Patrick Subaru and will shop there again when it's time for my next new car.

Jer_Keith

May 11, 2015

I've now made 5 Subaru purchases from Joe at Patrick, needless to say Joe and the rest of the team over at Patrick treat me right or I wouldn't keep going back. They've always been fair to me on trade-in and price negotiations, always being fair and treating me and my family with respect. I've sent several friends and co-workers to Joe, and I'll keep sending them.Their service department is also fantastic to deal with, any issues I've had have been dealt with swiftly and fairly and in a reasonable amount of time, which is all I can ask for.

Flossem

May 10, 2015

Frank Wilcox made my first, solo, car-buying experience a great one!I had gotten a great deal on my trade, some extra perks...and did not feel any pressure during the decision-making and finalizing processes. It was like visiting with a friend who was extremely informative who made me feel relaxed. It was not all about the sale.How many salespeople would drive 2 hours to get the specific exterior and interior colors you wanted in a limited time-frame to please the customer..ON HIS DAY OFF???????Few to NONE.Send some business this guy's way...you will be very satisfied.

Sharyn

May 8, 2015

I just leased my sixth , count them- Sixth Subaru with Patrick Subaru..... The last four with Bob Lacrosse. Bob is wonderful to deal with ... friendly , knows Subaru's inside and out.... just a pleasure to deal with......... Never any pressure ! I know when it's time to do my new lease Bob is going to do a great job... Service is great too love, love, Melissa Prucnal... She is such an asset to Patrick Subaru...Thank you !

KenOhio

May 6, 2015

We came from Ohio and ended up buying our new Subaru in Mass. It was so easy the sales person,Al, was very helpful in working this out with title plates and getting the car that we wanted. Tri the finance person was easy to work with and with all the people there we didn't feel that we were pushed into anything. Even though it was a long drive I would come back next time It was the best car buying experience ever!

manthie33

May 4, 2015

My husband and I had purchased a pre-owned Subaru Forester with Joe back in 2013 and we recently went back to upgrade my husband from a Camery. We ended up deciding on a New Limited Outback. Joe was great he worked hard to help us meet all of my husband's wishes with the car and accessories and even better we were in the correct range with our budget. Joe did a great job, if you are looking to have all of your needs listened to and met without the haggle and stress of other car buying expereinces go to Patrick and meet with Joe. Thank you for our wonderful new family car.

Hudson Mike

May 2, 2015

I was looking for a used car to replace one that I had for several years, so my experience with car dealers was a bit out of date. I worked with Mike Katz at Patrick Motors in Shrewsbury. What I was most impressed with is his thorough knowledge of the vehicle and willingness to show it to me. The sales process was low key and there wasn't a lot of pressure to buy. I felt that Mike and Patrick Motors respect their customers and don't waste their time.

Suzie tri sunshine

Apr 29, 2015

Everything about Patrick Subaru is top notch. From friendly staff to knowledgeable sales and service personnel, you are treated kindly and with respect for being a customer. Will continue to do business here for many years to come.

roryd

Apr 28, 2015

As soon as I walked in I was greeted by someone who introduced me to my salesman Bob Lacross. He was courteous and very knowledgeable about what I wanted in a car. Very easy no price hassles and a very good trade on my car. I only wanted a red car and they went up to Portland Maine to pick it up for me. Did all my registry runny around . I have no complaints. I would definitely buy another car from them when the time comes.

maddisonuppstrom

Apr 28, 2015

I had the best time at Patrick Subaru. Every staff person I spoke too was helpful, friendly and worked with me to get me into a brand new car. They gave me the best finance options and payment plans available and there were no tricks or surprises. They did almost everything for me, and I had my new car within days! My Subaru is also the BEST!!

HappyLegacyOwner

Apr 28, 2015

As a long time happy Honda owner, it was difficult to consider Subaru. Having an all wheel drive sedanwith a proven transmission and engine design was the difference for me. I selected Patrick for a test drive based on their inventory and price. I was very happy with the internet communication and with the sales staff when I arrived for the test drive and when I picked up my vehicle. Al thoroughly covered the options and features of the Legacy. There was no pressure, no gimmicks and no surprises as we proceeded to complete the deal. I recommend Patrick Subaru as a place to do business.

Sreynolds042

Apr 27, 2015

I was looking at a new legacy and had talked to several car dealers in New England trying to find a black on black 2.5i model. I had almost put a deposit down at another dealership but I found Patrick was willing to meet my price. I talked to Lisa on the phone, put my deposit down and then she set me up with Joe Dineen. Joe had immediately called me that day and went over the steps that would be needed to pick up/register the car. I told Joe that I was coming from over an hour away and that it would be difficult to go back and forth to the dealership. Joe assured me that I would be able to pick the car up and drive it away the same day. I thought this was too good to be true because the last dealership I went to had me wait several weeks to pick up the car after it came in. I anxiously waited for the car to come and remained skeptical about how easy this process would be.I drove to Shrewsbury on a Friday night to pick up the car after getting stuck in traffic. I ended up getting there 30 minutes before close. Joe greeted me at the door and we started going over paperwork. All the paperwork with the insurance and registration was complete. Joe and I had discussed the total price and payment over the phone and I was so relieved that he honored everything that we had discussed. Tri also went over the extra options and was personable and easy to get along with. After signing the paperwork, Joe went over the manual and the car with us. I asked him several questions on the car and he was able to answer all of the questions I had. We also went out to the car and he went over EVERYTHING on the car with me from the air conditioning to the seatbelts, to how the car would get towed if there was an issue etc etc. He also set up the bluetooth with my phone and the music apps. After going over everything, I realized that Joe had spent almost an hour an a half with me after closing. I never felt rushed. Joe wanted to make sure I felt comfortable with the car before I drove it away. He also told me to contact him if I had any more questions on the vehicle. I am happy with my purchase and VERY happy with the staff at Patrick Subaru. Joe was very professional, easily available through phone and email and always pleasant to deal with. Even though this dealership is hours away from my house, it was well worth the drive. I highly recommend Joe and Patrick Subaru to anyone who is in the market for a new Subaru!

shahnishit

Apr 27, 2015

Great place to buy a car. Almost a no haggle price, no small talk, no pressure and very upfront. They treat customers well. Wish they get the inspection capability to make it a one stop shop.Keep it up and you have a customer for life.

Melie1969

Apr 22, 2015

Al Pagliarulo was so helpful. I knew that I wanted a Subaru , but was having trouble finding the right fit for myself and my budget. He went above and beyond in looking for my car. Even after I picked the car (2011 Legacy) and signed the papers. I called and told Al that I thought I might have picked the wrong one. He took the time to look at the stock and compare the important items on my list. He found what is now my car and I'm so thankful for his time and dedication to his work. He taught me how safety is very important to the Subaru family and I truly feel this was the best car buying experience I have had! I will and have been recommending this Subaru dealership ever since!

chrisg198

Apr 14, 2015

Originally came here to look at the Forrester XT and ended up with a WRX. After working with Joe the first day, I knew if I was going to buy a Subaru, it'd be from him. The entire process of test driving the cars and deciding on a fair price/payment option was painless. Once I knew I wanted to buy the WRX, I didn't even shop around to other dealerships in the area because I was so happy with the early discussions with Joe and his managers.

steveb

Apr 14, 2015

Having purchased used cars for the past 20 years, I expected some games and broken promises but Patrick Subaru obviously does business the right way. I was respected by the salesman Luke from the moment I stepped on the lot and he treated me as a serious buyer without my having to give him any personal information. The staff at Patrick Subaru values YOUR time and know that YOU are the customer! Highly recommend them to anyone interested in purchasing a new Subaru.

fwerny

Apr 14, 2015

Dealing with the sales people was pleasant and easy. Everything occurred as promised and the paperwork was extremely light. Ther whole purchase required a minimum of visits. I can highly recommend this Subaru dealership.

Subie584

Apr 14, 2015

I went in, not knowing what to expect for my trade in and purchase, to leaving with a grin that had to be ear-to-ear. Keith was professional, honest, and really cared about getting me into the car of my dreams. This is my second vehicle from Patrick. Just by looking at the floor, you can tell that the entire staff just loves what they do for a living; that makes the car buying experience pleasant. Not to mention, the service department is top notch. Highly recommended dealership!

LegacyOwnerZ

Apr 14, 2015

Steph's attention to detail and care has been unlike any other car buying experience. I would highly suggest making an appointment to see her. Glad i did!

henriquemarquesatcomcast.net

Apr 10, 2015

As a salesman for the last 35 years, I really appreciate the art of an honest, caring, and credible salesperson. Not only is Joe Dineen a professional salesman, but a gentleman as well. He followed through on every commitment, called back when he said he would, and expressed a sincere desire to be sure that I was happy with my purchase. The delivery was flawless, prompt, and a pleasurable experience. You can be sure that I will recommend family & friends to Joe Dineen, and Patrick Motors in the future.

Shanmanz

Apr 9, 2015

This is my first Subaru purchase and I decided to Go with Patrick Subaru as its couple of streets from where I live. Go it touch with Colleen who scheduled an appt for me with Phil. If you want to purchase a Subaru Phil is the guy you go to. He is first sales person I have seen who actually knows what he is talking about. He knows all the Subaru's inside out including all the new features. Even dealing Rob for financing and Warranty was painless.

WilliamD

Apr 6, 2015

I started out with Patrick buying a used 2011 Subaru Legacy for my daughter....We were so impressed with the car and the whole buying experience that my wife purchased a 2015 Forrester from Patrick Subaru. I was so impressed with the ease, quality and assurance that I purchased a new 2015 Outback from Patrick Subaru. Bar none, this is the best dealer experience I have ever had from a car dealership. Todd, John, Luke and Adam were great in all my purchases/service and have made me a dedicated Subaru owner. P.S. The service center is also great as well as my daughter took her Legacy in for an oil change and tire rotation. The dealership is clean, the waiting area is clean and nice and I must admit the service is superb. I highly recommend this dealership and they have made me a loyal Subaru owner and made me feel like I am part of the Patrick family!!!! Keep up the GREAT work guys!!!!

JD of Worcester, MA

Apr 2, 2015

An absolute pleasure doing business with this dealership and my salesperson, Frank W. If you are looking to by a Subaru and you live in the Worcester area making it a point to visit and buy from Patrick Subaru. I tell you from my current experience you will not be disappointed, I know we will purchase our next vehicle there also and when I am ready I hope Frank is still working for the dealership.

Bart

Mar 31, 2015

I have bought, sold and traded in many vehicles over my lifetime. I have to say this was by far the most enjoyable experience I have ever had at a Car Dealership and it was because of our salesman Joe Dineen. Everything about the transaction was top notch. I was so happy with the first new Subaru and price, we bought a second used car that day...true story. Joe is so easy to work with and is really focused on finding the right deal and car for the customer. The follow up was great also. I would highly recommend anyone looking for a new or used car, to go see Joe at Patrick Subaru.

scottsapro

Mar 30, 2015

I recently purchased my first Subaru at Patrick Subaru. The salesman, Phil Sheridan, was knowledgeable about the car, and made the extra effort to provide a detailed overview of all the features in the vehicle, and negotiated fairly on the price of the car and my trade-in. Overall, it was a pleasant, hassle-free buying experience. The financing process was also hassle-free. I recommend Patrick Subaru to others in the market for a Subaru vehicle.

CB56674575

Mar 25, 2015

Phil was very friendly and very knowledgeable, from start to finish. He answered all of my questions and knew a lot about the car I wanted. I was nervous about buying my first car, but, Phil's experience calmed my mind and I couldn't be happier with my purchase!! Thank you so much Phil!

jcorrj

Mar 24, 2015

We just bought a new Subaru Outback from Patrick Motors. From the moment we contacted them via phone (Val), entered the dealership (John), talked about financial options (Rob) and ultimately purchased our car (Phil), we experienced friendly, professional service. Could not be happier about our experience. We got a great deal on the exact car we wanted. Highly recommend!

Larry

Mar 21, 2015

I recently bought a second Subaru in as many years from Patrick Subaru. The purchase was stress-less and actually pleasant due mainly to my salesman, Phil Sheridan, who offered knowledgeable, courteous answers to my questions and a friendly approach to the entire process. I researched the model I wanted, got a fair price, and didn't endure the gamesmanship nor the classic "have to talk to my manager" rigamarole. I recommend Patrick Subaru and Phil Sheridan as the kind of non-nonsense dealer and salesman anyone would like to buy a car from.

jeddy421

Mar 17, 2015

This was a very pleasant car buying experience. No rude overbearing sales people here! I would buy another car without a doubt. Thanks Al, see you in 42 months!

cc

Mar 16, 2015

I recently purchased a new car from Patrick Motors. A 2015 Impeza sport hatchback. I love the car! Phill Sheridan is an excellent easy going no pressure salesman. He also was very acessable via phone,text or email. I will recommend him and Patrick motors to friends.

Tara

Jan 22, 2015

I had to buy this car without any guidance from my father or my husband and I was very anxious at the thought of figuring stuff out on my own. But I ran in Al and the manager of Patrick and had a great buying experience. I got the impression that they were looking out for my best interest, just like my dad would. Thank you both. I love my Subaru!

Dianuar

Jan 21, 2015

Hello,My name is Doug and I just purchased a 2012 Subaru Outback from Patrick Subaru and I love it. Right when I walked in the door I was greeted by Joe Dinneen and needless to say, I was impressed. I myself am a salesman so I know what to expect every time I make a transaction no matter the size. Joe really looked out for me during the entire sale and was extrememly friendly. Joe could have sold me a more expensive vehicle but he was interested in finding me the right car for the right price. I have been reading a book called Integrity Selling and Joe fits the bill of a superb salesman based on the information I have read from this book. I was also helped by Rob and Tri in Finance. Both of whom were also extremely friendly and upbeat. When I encountered both Tri and Rob it was towards the end of their shift and they treated me as if I was the first person they had seen all day. Rob walked me through all of the necessary items and didn't move to fast so that I wouldn't be able to comprehend. I could immediatedly tell that both Rob and Tri really enjoy their jobs which really makes me feel that I went to the right place.My overall experience was well beyond anything I could ask for. I would definitely recommend Patrick Subaru to anyone in the future. Thank you Patrick Subaru and thank you Joe, Tri, and Rob!

lovecookie

Jan 12, 2015

I walked into Patrick Motors with the intention of purchasing a used car to replace one that was recently totaled, and was immediately greeted by Phil Sheridan. His friendly, upbeat and no-pressure demeanor really put me at ease, as I was pretty nervous about replacing my car and dealing with yet another car salesman (Ive purchased few cars before and every time Ive always felt that I was getting cheated in some way) - however, with Phil I really felt that I was getting a great deal and none of the run-around Id previously experienced from other dealerships.I had my eye on a couple of used Foresters on the lot, and Phil helped me pick the one that best suited my needs and finances. He was very attentive and patient as I got all my paperwork together and throughout the financing approval process, and once approved he basically got everything ready for me so all I had to do was come and get my new car! Which I absolutely love, by the way especially since the whole process of getting it was so easy! I would definitely recommend Phil Sheridan and Patrick Subaru to anyone who is looking for a new or used Subaru!

Cal Angus

Jan 7, 2015

I leased a WRX from Patrick Subaru back in December of 2013. Nothing but good things to say about this place. Joe D took great care of me, both during the purchase process and after the fact. Service staff is great as well, prompt and thorough. When I've had questions or needed help, they've taken care of what I need right away. I'll definitely be going back for another car once my lease is up.

buttrboy

Jan 2, 2015

this dealership is the worst I've dealt with and I've purchased over 6 vehicles.there were several issues with our vehicle which we noticed upon purchase and arriving home, & a service to follow up in the future was equally as bad. Today I went to have the passenger visor replaced under warranty and was assured it would be in stock. Patrick Subaru wasted my time again, as when I arrived for my oil change they had ordered the wrong visor. No accountability and no concern for the customer experience

Emily

Dec 23, 2014

Phil made buying a car at Patrick Subaru a great experience. He was friendly, knowledgeable, patient and helpful. I will definitely recommend Phil and Patrick Subaru to my friends and family.

emilyparet

Dec 23, 2014

Phil made buying a car at Patrick Subaru a great experience. He was friendly, knowledgeable, patient and helpful. I will definitely recommend Phil and Patrick Subaru to my friends and family.

Gino

Dec 19, 2014

went to Patrick Subaru today for service. Start to finish a great experience. John handled my service and was great to work with. VERY busy place but we'll run, clean, comfortable, complimentary refreshments etc. couldn't ask for better

tbuskey

Dec 17, 2014

Phil was available via email, cell, desk in a reasonable time whenever I had questions. I had visited another dealer to look at the car I bought. They didn't have it in stock, but would soon & said to contact them later to checkin. I got emails from the dealership reminding me that I had visited. I replied on email and got no response. To me, that's like advertising that you have a phone number and ignoring every single call. If you don't use email, don't advertise the address and disconnect the account.Phil is very personable, was able to make me feel catered to even though he's juggling several customers. The dealership also pitched in on that account. I wasn't ignored even if they didn't have time.

Jpaquette

Dec 16, 2014

A great job. Friendly. Knowledgeable and very helpful he was able to guide me through The buying process. Understood what I was willing to spend and was able to work with me within that range.

MarkRandall

Dec 1, 2014

I had a specific car I wanted, a blue Subaru WRX hatchback. Since the hatchback was dropped for 2015, I had to go used. So shopping online, I discovered a 2014 with very low miles at Patrick. Being from Michigan, I knew I had to rely on the dealer a bunch. Luke was extremely helpful over the phone and via text, providing all the info I required to be comfortable flying in from out of town to purchase a used car. He even picked me up at the train station! It was a seamless buying experience, very smooth, no surprises. Luke and dealer could not have been friendlier, highly recommend them.

Krania

Nov 25, 2014

Exelent sale experience.Mike was very nice and helpful. Highly recommend Patrick Subary for my friends and family.We bought a 2015 Subaru Outback.The price was good.Mike told as everything about our new car before we left diler place.We were very aprociate. Thank You>

Shawn05LegacyGT

Nov 14, 2014

Brought my car there for small things, a recalled brake line and a oil change, Adam was my service advisor, VERY friendly people there! They even washed my car in the end!

EEC0126

Nov 12, 2014

I recently purchased a 2015 Legacy from Patrick Subaru and it was a great experience. The staff, especially Phil Sheridan, were excellent to work with. They made purchasing my new vehicle incredibly easy. I would definitely recommend Patrick Subaru to my friends and family.

Joy Keller

Nov 12, 2014

Highly recommend Patrick Subaru for anyone looking to purchase a vehicle with no pressure sales tactics. This sales organization was not only helpful put patient and understanding of my needs. Phil Sheridan gave outstanding customer service and I totally appreciated his no pressure attitude. Thank you Patrick Subaru, Phil Sheridan and Rob Bernier for a great car buying experience.

roblewis5

Nov 10, 2014

We bought a 2015 outback sight unseen, having done all of the communication by email and phone. Al was able to make the entire transaction happen, including a trade-in and financing without me having to go down there. That meant that we were able to drive up in our trade-in, walk in, sign the papers, and leave in our new car, all in one trip. They put the snow tires on, changed plates, everything; we didn't have to do a thing. In fact, Al even came out to my house ahead of time to value my trade-in so that the visit would be quick and smooth! The car exceeded our expectations, which is a great thing. But we are so glad we bought from Patrick. The price was excellent, the car came equipped as agreed without any surprises, and no one attempted to sell us anything extra that we didn't want or need.Integrity matters. Patrick Subaru has it. We'll be back for our next car. 'Nuff said...

JHebs

Nov 5, 2014

Just purchased a used 2011 Legacy and would highly recommend this dealership. Phil Sheridan was awesome - super knowledgeable about the cars and the Subaru brand. He was very patient when showing me several models and years and listened to everything I wanted, liked, and didn't like. He wanted to make sure the car I bought was the right fit and left no pressure. He went out of his way to make it a great buying experience - couldn't have asked for anything better with Phil and Patrick Subaru! Thanks!

Jenn c

Nov 5, 2014

I was helped by both joe and Keith and they were both wonderful. Patient, friendly, helpful,& not at all pushy! I would definitely recommend that anyone looking to buy a Subaru shop here.

jason ganz

Nov 3, 2014

I am happy with their service and sales. Great establishment! I would recommend them to everyone and anyone that I know. Keep up the great work.

eleanor2015

Nov 2, 2014

I just bought a new car. First I read the reviews and thought - can Phil Sheridan really be that helpful and make buying a car that easy. Answer - YES. From hello to test drive to paper work to showing me all around the dealership to explaining all about the car to even helping set up my phone and then calling me to demonstrate how it works. Thank you.

ssimon5048

Oct 24, 2014

I must admit, buying a car from Patrick Subaru was a pleasant experience. We dealt with Phil Sheridan and he couldn't have been nicer. There was no pressure, he patiently answered all our questions, and was available anytime we needed him. It was by far the easiest and most enjoyable experience we ever had buying a new vehicle. From walking in the showroom for the first time, to picking up the car on Wed, everything went smoothly. He even took the extra time to sync up my new cell phone we got that day in addition to showing us all the car's new features. Will highly recommend this dealership to anyone.

talia.spierer

Oct 20, 2014

I've never had a good time buying a car. Something always went wrong. This is the first time I've bought a car where I felt good about everything. Phil Sheridan did a great job making me feel like I was making the right choice and never pressured me at all. I can't wait to get my new Impreza out and see what it's made of. Everyone I know agrees that I made the right choice. Thank you!!

Karen Morris

Oct 18, 2014

I was not planning on buying a Subaru, but looked at the Outback because my son-in-law thought it was a great car. I was greeted by Nate Goodro who told me to be prepared to be "wowed". I said no way, I was checking off a box. He explained the safety features of the new 2015 Subaru and my interest was piqued. He did not try to persuade me at all and let me decide for myself. After driving at least 6 makes and models I returned to Patrick Motors and gave Nate our business. He was professional and accommodating in all aspects of the sales process. I highly recommend Patrick Subaru. Karen Morris

RichInLesta

Oct 16, 2014

I've been buying cars for 40 years, and my experience at Patrick Subaru was one of the best ever. No pressure, great price, and a welcoming atmosphere make for a wonderful experience. From the minute I walked in the door for my first test drive to the minute I drove off the lot in my new Forester, I felt very comfortable and at ease. Frank was great to work with and took all the time necessary to make sure I knew everything I needed to know about my new ride. I will definitely return when my wife's ready to trade in HER vehicle next Spring, and I would highly recommend Patrick to anyone wanting a great car-buying experience.

RPC1952

Oct 15, 2014

I've been buying cars for 40 years, and my experience at Patrick Subaru was one of the best ever. No pressure, great price, and a welcoming atmosphere make for a wonderful experience. From the minute I walked in the door for my first test drive to the minute I drove off the lot in my new Forester, I felt very comfortable and at ease. Frank was great to work with and took all the time necessary to make sure I knew everything I needed to know about my new ride. I will definitely return when my wife's ready to trade in HER vehicle next Spring, and I would highly recommend Patrick to anyone wanting a great car-buying experience.

saabgeorge

Oct 7, 2014

I would highly recommend Patrick Subaru and Joe Dineen for your next car. This is the second Outback I've purchased in the last three years and both times it's been a pleasure. Joe is friendly and upfront with all aspects of the process - no games - just the best price and service.

genrovenko

Oct 6, 2014

So stoked about my new crosstrek hybrid! I was apprehensive about getting hybrid, but I knew Phil Sheridan at Patrick Subaru would help me decide. I bought our Forrester from Phil earlier this year, so I knew I could count on his extensive knowledge about the Subaru product, and that he would not pressure me into a car that I didn't want. Phil walked me through all the features so well that by then end of it, I couldn't not take the hybrid! The choice was clear. If you ever have any questions about Subaru, Phil is your guy.

maureenlooney

Oct 5, 2014

We had been considering replacing my 13 year old car. We went to several dealerships including Patrick Subaru where we met Luke Latham. He understood my concerns and fully explained the many safety features of the Forester. He did not become flustered when I took out my list with about 20 questions. Luke answered them all fully and with clarity which confirmed my interest in the Forester. Then, Luke had me view 2 cars and explained all their features. He patiently discussed the flashers, emergency brakes, sun roof and the blue tooth which he even set up for me. I really enjoy the hands free ability for emergency calling. I drive 3 very active grandchildren to their appointments and I drive a neighbor to his cancer treatment appointments in the early morning traffic on route 93. The blue tooth is very useful during these rides. I was impressed by this car buying experience. Luke showed me the paper work which detailed and explained the total cost of the car. All the while, there was no high pressure. This was an intelligent, logical presentation and the car and numbers spoke for themselves. Luke's explanation of Subaru's roadside was very helpful too. Who would have thought that the week after I purchased the car, that I would have picked up a nail and flattened a tire while my grand children were in the car. I called roadside assistance and the tire was fixed within 20 minutes. I highly recommend Luke Latham at Patrick Subaru to anyone who wants an intelligent and through presentation when buying a new car. He was patient, clear and complete in every detail. I very much appreciated his professionalism and would give him the best rating possible.

kbeckham

Oct 1, 2014

I was not an easy sell having been attached to my old car and the dealership from which it came. But I wanted particular features and was really pleased with the time and understanding that the salesman showed me. Everything about his approach was thoughtful and considerate as well as informative. I knew I was speaking with someone who wasn't just interested in making a sale, but helping establish a solid customer relationship. I appreciate that very much.

FMSM

Sep 27, 2014

Buying a car made easy, it's that simple. Just traded my 2014 Forester for a new 15 Outback. I found the seat in the Outback more comfortable for my back (big time back issues). The Patrick's along with their management staff and of course Tri made it very easy. I highly recommend them to all of my friends and family.

fmsm781

Sep 27, 2014

Buying a car made easy, it's that simple. Just traded my 2014 Forester for a new 15 Outback. I found the seat in the Outback more comfortable for my back (big time back issues). The Patrick's along with their management staff and of course Tri made it very easy. I highly recommend them to all of my friends and family.

Leo_2k13

Sep 21, 2014

The team at Patrick is not what us customers are used to. At Patrick Subaru, I must say that this was a very easy process and we went over every detail. I knew it was going to be a good experience after seeing 2 Bruins Jersey's hanging on one of the walls!Bruins love to the side, I got a very very good deal for my 15 STi and I am ecstatic that EVERY single criteria I asked for was met or exceeded. 1)Good trade in value for my vehicle.2)EXCELLENT price for the STi.3)Very professional staff, well spoken, extremely easy to talk to.4)No pushiness, look you in the eye and shake your hand like gentlemen.5)Treated both my wife and I with respect.6)Payment was LESS than I was expecting!!!!LESS!!!Joe Dineen and the staff are very courteous and I am glad I came here for my 3rd Subaru. There is no other place to look if you want a Subaru. No tricks, all cars on the table and you will leave satisfied. They do well by their customers and I will certainly spread the word to anyone within earshot. I had been to Metro, CitySide, Wakefield and Quirk and none came close to what Patrick Subaru offered.10 stars all the way!

sramalin

Sep 4, 2014

I had a very pleasant experience in purchasing my new car. Phil was great and very understanding! Would definitely recommend others and would come back in the future!

shanemarks21

Sep 2, 2014

I went to Patrick Subaru looking for a Forester but after test driving an Impreza I decided that was the better option for me. I worked with Phil S. and it was a very pleasant experience, he took the time to tell me about every detail of the car and was very knowledgeable about the products he sells. I had to wait for the car to arrive as it was not on the lot however I got a call when it arrived. I worked the Rob B. during the finance part of the transaction and he too was very pleasant and made it a quick and easy process. I will definitely go back to Patrick Subaru when I look for a new vehicle in the future!

Shane M

Sep 2, 2014

I went to Patrick Subaru looking for a Forester but after test driving an Impreza I decided that was the better option for me. I worked with Phil S. and it was a very pleasant experience, he took the time to tell me about every detail of the car and was very knowledgeable about the products he sells. I had to wait for the car to arrive as it was not on the lot however I got a call when it arrived. I worked the Rob B. during the finance part of the transaction and he too was very pleasant and made it a quick and easy process. I will definitely go back to Patrick Subaru when I look for a new vehicle in the future!

Jamie.Coyle

Aug 27, 2014

The wife and I just purchased our first new car and it was a 2015 Subaru Outback (Premium Trim). The experience was wonderful. The service was quick and the whole process was hassle-free. They gave us a fair deal on our trade and worked with us to structure a monthly payment that worked for our budget. The entire experience was quick for we were under a deadline to pick up the kids from school. They got everything completed within a few hours and we drove home in our new red Outback. A special thank you to Nathan Goodro, our sales consultant for being so efficient, friendly and easy going. His friend Luke (and co-worker) was friendly and helped fill in conversation while Nate was doing paperwork. Luke still insists that he won the Boy Scout Derby back in the day.....

Jamie & Melissa

Aug 27, 2014

The wife and I just purchased our first new car and it was a 2015 Subaru Outback (Premium Trim). The experience was wonderful. The service was quick and the whole process was hassle-free. They gave us a fair deal on our trade and worked with us to structure a monthly payment that worked for our budget. The entire experience was quick for we were under a deadline to pick up the kids from school. They got everything completed within a few hours and we drove home in our new red Outback. A special thank you to Nathan Goodro, our sales consultant for being so efficient, friendly and easy going. His friend Luke (and co-worker) was friendly and helped fill in conversation while Nate was doing paperwork. Luke still insists that he won the Boy Scout Derby back in the day.....

megustawrx

Aug 7, 2014

Everything about the buying experience was smooth. I came in to test drive a 2015 wrx and there was absolutely no pressure to buy and no "swaying" to consider a different model. I came back back a few weeks later with an internet price and they beat it. No hassling, and no crumby sales tactics. I would recommend patrick motors to anyone looking to purchase a new car.

MGerrol

Aug 2, 2014

This was my first experience with Patrick Subaru and my first Subaru purchase. My Husband did quite a bit of research when we finally decided to purchase an all wheel drive vehicle. All of the recommendations led us to the Subaru Forrester. We were not disappointed and even though it's been only a week, I absolutely love this vehicle!!Can't wait to see how it performs in the winter.I can't say enough about the staff at this dealership. From the time that we first walked in the door to the time that we drove away, we were treated like royalty. Al Pagliarulo took the time to explain everything about the vehicle to us and kept us constantly updated during the month that we had to wait for delivery. He has personality plus and he actually called me the day after I picked up the vehicle to make sure things were O.K. We also had a great experience with Rob Bernier, who got us through the paperwork in no time at all.Looking forward to many years of happy driving.Maria A. Gerrol

ejejeje

Aug 1, 2014

Phil Sheridan is by far the best car sales person I have ever dealt with. He is friendly, courteous and extremely efficient. Buying my first Subaru from him was totally painless and exciting and I will in future always return not only to Patrick Subaru but specifically to Phil. Thank you Phil and the Patrick Subaru team!!!

Julie070788

Jul 30, 2014

Today I got my second Subaru from Phil Sheridan at Patrick Subaru, and it was an AWESOME experience! Once again, the whole process was easy and fun. Phil knows everything you need to know about all the cars and he makes shopping and buying simple and exciting! This was my second time at Patrick dealing with Phil and I would HIGHLY recommend that anyone looking at getting a car goes to see Phil and the Patrick Subaru team. Thanks Phil! I couldn't be happier with my new Forester!!!

JJ

Jul 30, 2014

Today I got my second Subaru from Phil Sheridan at Patrick Subaru, and it was an AWESOME experience! Once again, the whole process was easy and fun. Phil knows everything you need to know about all the cars and he makes shopping and buying simple and exciting! This was my second time at Patrick dealing with Phil and I would HIGHLY recommend that anyone looking at getting a car goes to see Phil and the Patrick Subaru team. Thanks Phil! I couldn't be happier with my new Forester!!!

ejejeje

Jul 30, 2014

Phil Sheridan is by far the best car sales person I have ever dealt with. He is friendly, courteous and extremely efficient. Buying my first Subaru from him was totally painless and exciting and I will in future always return not only to Patrick Subaru but specifically to Phil. Thank you Phil and the Patrick Subaru team!!!

jk0905

Jul 29, 2014

As a generally impatient person, it is no surprise that car shopping doesn't make it to the top of my list of things I love doing. Fortunately for me however, my car shopping experience at Patrick was a breeze. Phil S. was an extremely friendly, knowledgable, and personable Product Specialist, and eased the burden of getting into a new lease in a relatively short time frame.I leased a 2015 Forester that I absolutely love - and feel no buyer's remorse after making my final 'purchase' this past weekend. I must have consumed 10 or so hours of Phil's time throughout the process, but am thankful he did what he could to make his customer happy.I will certainly be recommending this dealership to anyone I know looking to get into a new vehicle.Thank you!-JK

LisaT2

Jul 21, 2014

Just leased a 2015 Suburu Outback from Patrick Suburu and Product Specialist, Phil Sheridan, and I could not be more pleased! Phil's demeanor made the entire experience an extremely positive one. He is professional, knowledgeable, straightforward, and great with customer service. Kudos to Phil and Patrick Suburu!

Nukem64

Jul 18, 2014

Just recently purchased my Subaru WRX STI from Patrick Subaru and I could not be happier. Phil Sheridan made the entire experience easy and fun. I know I walked out with a great car and I thank Phil for making the car buying process so smooth and easy. I highly recommend anyone looking to purchase any Subaru whether new or used to go to Patrick Subaru. You will not be disappointed.

Ed, Happy Subaru Owner

Jul 18, 2014

Just recently purchased my Subaru WRX STI from Patrick Subaru and I could not be happier. Phil Sheridan made the entire experience easy and fun. I know I walked out with a great car and I thank Phil for making the car buying process so smooth and easy. I highly recommend anyone looking to purchase any Subaru whether new or used to go to Patrick Subaru. You will not be disappointed.

xxx

Jul 15, 2014

Very bad experience. I went hoping I could test drive a Subaru legacy and guess what they dint even show a picture of the car. A sales person turned me down by saying that I wont get the financing that I want and asked me to approach the bank before even showing/explaining about the car. I will never visit this dealer again nor will buy a Subaru.

chuckv

Jul 7, 2014

Decided we wanted a lightly used Subaru for my wife so she could pass along her older car to my daughters. My wife liked the look and size of the Forester so we started our search. Our quest took about 3 weeks and Patrick Subaru was one of our last stops and as it turned out our best stop. Previous to our visit I asked them to supply their best price for a 2011 Forester, as I had done with very similar Forester's with the same options from other Subaru dealers. I was given a fair & competitive price so a visit was in order. We met with Frank, who was very thorough and professional in his presentation. No high pressure and a pleasant experience compared to many of the larger cookie-cutter experiences at some of the other large dealers. When we picked up our car we were met by Frank who went over every feature of our Forester. Even though he's probably been through these explanations hundreds of times before he did it a clear and concise manner, without rushing through anything, answering all of our questions.When we got home after our initial visit I told the wife that was so much a better experience than I had anticipated and since I have been considering a new car for myself sometime in the fall I decided to call Frank and do a deal for a new 2014 Outback that same day. (low financing didn't hurt either). Frank & Rob were just as thorough and pleasant when I picked up the Outback as well. Love our new Subaru's and would highly recommend visiting Patric Subaru if a Subaru is in your future!Chuck V.

karlysarita

Jul 3, 2014

I had a GREAT experience purchasing my subaru crosstrek.Nate Goodro was exceptionally personable and flexible with my schedule. I came to test drive a crosstrek when I was visiting the area and then didn't return to buy one for about a month. Nate G was so great when I took the test drive, that I requested him a month later when I returned to buy. I look forward to being a subaru owner and am glad I chose Patrick Motors.

SheriNorred

Jun 8, 2014

Jason and Al at Patrick Motors provided amazing service and support during our car buying experience here. They were committed to making sure we were happy with our ultimate purchase and did all they could to make that happen. While working through some unique challenges, they went above and beyond to help get us in the car we wanted. I appreciated their great communication and willingness to ensure a positive resolution and outcome. We love our new car and they have followed up to make sure we are happy - and we are. Thanks Patrick Motors!

Sheri Norred

Jun 8, 2014

Jason and Al at Patrick Motors provided amazing service and support during our car buying experience here. They were committed to making sure we were happy with our ultimate purchase and did all they could to make that happen. While working through some unique challenges, they went above and beyond to help get us in the car we wanted. I appreciated their great communication and willingness to ensure a positive resolution and outcome. We love our new car and they have followed up to make sure we are happy - and we are. Thanks Patrick Motors!

Avi8tor68

Jun 5, 2014

I've been a fan of Subaru's since a family member rented one and have been waiting since then to get into one. On May 27th I decided to part ways with my current vehicle, an '09 Nissan Rogue I purchased used in July 2012. Initially I was not too certain that we'd be able to work a deal since I stilled owed on the Nissan and wasn't sure what value I'd get in trade for it.I sat with Steve Rivo, Sales Manager, and explained that I was interested in a 2014 Legacy if we could work a mutually agreeable deal on Nissan. After taking a look at Nissan Steve felt confident that we could make a deal and get me into a Legacy. I also worked with Keith Renaud, Sales Consultant, who accompanied me during my test drive and thoroughly went through all of the vehicles safety features, equipment functions etc...Upon returning from the test drive with Keith, Steve had all of paperwork for the proposed deal ready. I was pleasantly surprised to see that they'd take the Nissan in trade, payoff the remaining amount with some additional in my favor towards the Legacy. Essentially, at the end of the deal I ended up in a new 2014 Legacy for only $2.00 per month more than I was paying on the 2009 Nissan! The whole process went so smooth in fact that I ended up taking the Legacy home that same day and leaving the Nissan! The whole process, including all of the RMV paperwork etc...took less than 4 hours! I can't emphasize how pleased I was with the efficiency in which the sale was handled, the excellent financing options they provided and in general the overall professionalism and friendliness of Steve, Keith and the other employees at Patrick Subaru.In short, if you're looking for a friendly "no pressure" buying experience from some folks who know Subaru's and can help you get into the right one for you...look no further than Patrick Subaru.-S. Hart. Milford, MA

Avi8tor68

Jun 5, 2014

I've been a fan of Subaru's since a family member rented one and have been waiting since then to get into one. On May 27th I decided to part ways with my current vehicle, an '09 Nissan Rogue I purchased used in July 2012. Initially I was not too certain that we'd be able to work a deal since I stilled owed on the Nissan and wasn't sure what value I'd get in trade for it. I sat with Steve Rivo, Sales Manager, and explained that I was interested in a 2014 Legacy if we could work a mutually agreeable deal on Nissan. After taking a look at Nissan Steve felt confident that we could make a deal and get me into a Legacy. I also worked with Keith Renaud, Sales Consultant, who accompanied me during my test drive and thoroughly went through all of the vehicles safety features, equipment functions etc... Upon returning from the test drive with Keith, Steve had all of paperwork for the proposed deal ready. I was pleasantly surprised to see that they'd take the Nissan in trade, payoff the remaining amount with some additional in my favor towards the Legacy. Essentially, at the end of the deal I ended up in a new 2014 Legacy for only $2.00 per month more than I was paying on the 2009 Nissan! The whole process went so smooth in fact that I ended up taking the Legacy home that same day and leaving the Nissan! The whole process, including all of the RMV paperwork etc...took less than 4 hours! I can't emphasize how pleased I was with the efficiency in which the sale was handled, the excellent financing options they provided and in general the overall professionalism and friendliness of Steve, Keith and the other employees at Patrick Subaru. In short, if you're looking for a friendly "no pressure" buying experience from some folks who know Subaru's and can help you get into the right one for you...look no further than Patrick Subaru. -S. Hart. Milford, MA

2005gmc

May 31, 2014

My husband and I needed to replace a 2005 GMC pick up truck 4X4 (totaled in accident - not my fault!). With the price of pickups so high we decided to look at a car that would give us good driving security in the winter, good gas milage and room to haul larger things - Large trunk and or 60/40 seat.Tried the 2014 Mazda 3 - but it lacked the room we needed - husband is 6' 4" tall. Very tight side to side as well. Gave up on GM and Ford after our purchase of a Toyota product in 2007.Consumer Reports gave Subarus great reviews, so we decided to stop in Patrick Subaru.We were immediately greeted by John Watt at the door. He showed us to his work station and asked us how he could help us.We already knew we could not swing the price of a new car so we looked at a used Impreza with at 4500 miles on it. We asked why this car was on the lot with so little miles and John told us the the car was a short period rental that was purchased from Subaru Corp. Showed us all paper work for the car and it's history. Took the car for a drive and then started our paper work. Patrick helped find us financing that matched our local credit union so there was no need to go else where.All in all a good car buying experience. Enjoyed working with John, very straight forward and knowledgeable.

jcordray4

May 25, 2014

After doing a few months of research on used Subaru's, it was clear Patrick had the best prices, that much isn't debatable. But how would their customer service be? Would their sales team be too aggressive? I walked the lot of cars, checking out the car I liked, as well as a few similar options before Mike Katz introduced himself. It never felt like Mike was trying to sell me a car, but rather asked questions to make sure I had considered all my options. After we discussed what was important to me, he asked if I wanted to test drive my first option. Not only did he encourage me to really put the car through its paces during the drive, he noted all the technology behind the scenes and under the roof. After getting back to the dealership, we discussed price and financing options, as well as trade-in options for a car I didn't bring with me. I was amazed at how Mike and the sales team went out of their way to get me in the car at the price I wanted, not what they wanted. From offering a very price on a trade-in they hadn't seen, to offering discounts to finance with them, to even coming down off the original sticker price, which was more than fair, they went the extra mile. I went to Patrick expecting to do more homework on the car I wanted, and ended up leaving as the owner of the car. Rob did an amazing job finalizing all the paperwork and explaining all the in's and out's of the deal and warranty. He took his time to make sure all questions were answered, that before signing anything I knew exactly what I was getting. When the paperwork was done, Mike introduced me to a few members of the sales and service team, in case I ever had questions that needed answering and he wasn't around. Mike handed me the keys, we walked outside, and after pairing my phone to the Bluetooth in the car, I was driving home in my Subaru.If you have feel like you have to be defensive, or have your guard up when you're car shopping, do yourself a favor and go to Patrick. Not only will you deal with the most friendly and knowledgable people in the business, you'll also get an amazing deal.

JayBigP1974

May 16, 2014

I am 39 years old and I have had numerous cars over the years. I have purchased new cars from dealerships in the past and the experiences I had were lacking in connectivity, were anxiety provoking and they were negative experiences for the most part. However, I met by boy Luke at Patrick Subaru in 2008 when I bought my second Wrx and I would never buy from anyone else ever again. Luke is amazing; I go in there, for services and sometimes just to get a peak at the new models and it doesn't matter how much time has gone by he greets me like a brother and by name. He remembers everything down to the last detail. There is never any pressure to buy, just friendly conversation. I refer everyone i know who is looking for a car to Patrick and I will never shop for a car anywhere else.

rjdesignma

May 14, 2014

I just bought a new Subaru Crosstrek from Phil and the experience was awesome. He is very knowledgeable about the vehicles, plus he's a super friendly and easy going guy. Best of all, there was very little hassle getting the price I wanted since I had already done my research on what I should be paying. I highly recommend doing business with Phil and Patrick Subaru!

rjdesignma

May 14, 2014

I just bought a new Subaru Crosstrek from Phil and the experience was awesome. He is very knowledgeable about the vehicles, plus he's a super friendly and easy going guy. Best of all, there was very little hassle getting the price I wanted since I had already done my research on what I should be paying. I highly recommend doing business with Phil and Patrick Subaru!

Robert G

May 14, 2014

Very Helpful The back up camera gave out on my 2012 Forester after 2.5 years (still under warranty). My local Subaru dealer had difficulty finding the right camera and were somewhat less than helpful in going the extra mile in getting things right the first time. I called up Patrick Subaru where I bought my car (at a very good price) and my salesman Tri Le was very helpful in researching and finding out the right part number. Brenda from service knew the people at my local dealership and she worked hard with her service manager so that my local place would know the right part number for replacement. The helpful people at Patrick Subaru enabled my local dealers to finally replace the part. I's working well now. They offered to replace the camera at Patrick if my local guys couldn't, but all's well now. Thanks much!

lisarob

May 13, 2014

The back up camera gave out on my 2012 Forester after 2.5 years (still under warranty). My local Subaru dealer had difficulty finding the right camera and were somewhat less than helpful in going the extra mile in getting things right the first time. I called up Patrick Subaru where I bought my car (at a very good price) and my salesman Tri Le was very helpful in researching and finding out the right part number. Brenda from service knew the people at my local dealership and she worked hard with her service manager so that my local place would know the right part number for replacement. The helpful people at Patrick Subaru enabled my local dealers to finally replace the part. I's working well now. They offered to replace the camera at Patrick if my local guys couldn't, but all's well now. Thanks much!

LilyPad8181

May 5, 2014

Since the purchase of our 2010 Subaru (sales process went fine) we have had many issues with this dealership that no one seems to care about except Brenda in the service department. We continue to have brake issues that they say are fine. Our warranty contract was never sent to the company. Multiple service calls and continue to have issues! I will never buy from this dealership again.

Elle512

Apr 30, 2014

I saw the WRX I wanted- went there at 730pm at night on a Monday- bought the car the very next day. I was set up with Phil who knew the ins and outs of the car, including the previous owner. His knowledge and desire to share both pros and cons of the vehicle was super helpful. The sales process was stress-free and exciting. Have recommended Phil multiple times since then to anybody looking into buying a car. His professionalism and ability to work with you and get you in the car you want is highly commendable. All in all, it was an easy going experience. Not to mention, I am absolutely in love with my car. Thanks Patrick Subaru, and a special thanks to Phil.

johnrcarter

Apr 25, 2014

I recommend most highly Luke Latham in Sales at Patrick Subaru. He has helped with purchases of a WRX by my son and of an Impreza by me. In all of our interactions he has been respectful, attentive, enthusiastic, and just plain fun. Based on internet information, I believe the price was right on both purchases but perhaps a little short on my trade in. I cannot comment on the service department because my car has not yet required service.

nwal2187

Apr 2, 2014

I had a great experience at Patrick Subaru. My first time buying a car through a dealership/ anything over $5,000. I stopped by Patrick on a Sunday, not expecting them to be open. What dealership is open on a sunday?! Huge convenience as I work most weekdays/Saturdays. As I was walking around, Al Pagliarulo came out with a very friendly approach looking to help me out. I told him what I was looking for, and from there he invited me inside so he could look through the database to see if they had what I was looking for. They didn't have exactly what I had in mind, but only better! I had been approved at my bank for a loan that wasn't going to help me much. Al was confident that I could do better through them, and he was right. I was originally looking for a car with around 70-90,000 miles and the price range of $11-13,000. He showed me some numbers that I couldn't refuse to try for approval. I ended up with the EXACT car I wanted (Newport Blue Impreza 5 door) with lower miles (50,000), newer year (2010), less interest rate than my bank approval, and also ended up with the ideal monthly payment in the end (with a 5yr/ up to 100,000 mile warrantee). Once all went through with the bank on Monday, Al contacted me and said that we were all set and the car would be ready next morning for signing/pick up. I was afraid that when I went in to sign for the car, there would be some kind of change or bad news. Either with payments, interest rate, approval etc. At that moment, I texted Al and he set my mind at ease, stating nothing had changed. Phew! I guess I was expecting a nightmare, but that never happened.On Tuesday morning, I went in, and signed my paperwork with Rob Bernier. Rob was a huge help too. He explained to me my options for warrantee, and giving his advice for what would be best for me. Overall, this was a great experience and hope to deal with these guys when I buy my next car. I will happily refer them to my friends and family.

Nwal2187

Apr 2, 2014

I had a great experience at Patrick Subaru. My first time buying a car through a dealership/ anything over $5,000. I stopped by Patrick on a Sunday, not expecting them to be open. What dealership is open on a sunday?! Huge convenience as I work most weekdays/Saturdays. As I was walking around, Al Pagliarulo came out with a very friendly approach looking to help me out. I told him what I was looking for, and from there he invited me inside so he could look through the database to see if they had what I was looking for. They didn't have exactly what I had in mind, but only better! I had been approved at my bank for a loan that wasn't going to help me much. Al was confident that I could do better through them, and he was right. I was originally looking for a car with around 70-90,000 miles and the price range of $11-13,000. He showed me some numbers that I couldn't refuse to try for approval. I ended up with the EXACT car I wanted (Newport Blue Impreza 5 door) with lower miles (50,000), newer year (2010), less interest rate than my bank approval, and also ended up with the ideal monthly payment in the end (with a 5yr/ up to 100,000 mile warrantee). Once all went through with the bank on Monday, Al contacted me and said that we were all set and the car would be ready next morning for signing/pick up. I was afraid that when I went in to sign for the car, there would be some kind of change or bad news. Either with payments, interest rate, approval etc. At that moment, I texted Al and he set my mind at ease, stating nothing had changed. Phew! I guess I was expecting a nightmare, but that never happened. On Tuesday morning, I went in, and signed my paperwork with Rob Bernier. Rob was a huge help too. He explained to me my options for warrantee, and giving his advice for what would be best for me. Overall, this was a great experience and hope to deal with these guys when I buy my next car. I will happily refer them to my friends and family.

Subaru2014

Mar 23, 2014

This is the second time I purchased a Subaru from Patrick Motors in Shrewsbury in the last year. I always make my purchases with Luke Latham, because he is simply the best! He goes above and beyond to get you a great deal and make you happy with your new car. One can tell that he loves his job, and thats why he is so exceptional at it. He also is absolutely honest and knowledgeable. Luke would never try to sell you something he is not completely convinced of. Ask him any question, he knows the answer. But similarly important, he is just a great guy and really fun to talk to. I occasionally stop by for a little chat with him. He is friendly, always has a smile on his face and great stories to tell. So if you ever buy a Subaru, go to Patrick Motors, ask for Luke, get an awesome deal and have a great time!

tacozz

Mar 23, 2014

i was extremely happy with this dealership, i started out at two other subaru dealerships and was treated like i didn't even matter, no deals, nothing for my trade in, even though they emailed me the GREAT DEALS they supposedly had, but once i showed up they played stupid!!! i had already done all my homework on the vehicle i wanted, so after the second dealership that didn't want to sell me a car, i went to PATRICK SUBARU and as soon as i walked through the door i was immediately greeted by Jason, who set me up with Frank Wilcox and from that moment on it was smooth sailing, Frank went out of his way to get me the best deal possible and the most for my trade in!!!!This is my first Subaru and my first brand new car I've ever purchased!!!! I LOVE THIS CAR!!! i left there thanking Jason for the experience and pretty much hugged Frank for being so easy to deal with!!! also Rob the finance guy was great to deal with!! all around the best car buying experience I've ever had!!!!! i can only select 5's on the survey but i give you all 100% no lie! thank you very much for making me a subaru owner!!!!!Jason Whitaker

jason whitaker

Mar 23, 2014

i was extremely happy with this dealership, i started out at two other subaru dealerships and was treated like i didn't even matter, no deals, nothing for my trade in, even though they emailed me the GREAT DEALS they supposedly had, but once i showed up they played stupid!!! i had already done all my homework on the vehicle i wanted, so after the second dealership that didn't want to sell me a car, i went to PATRICK SUBARU and as soon as i walked through the door i was immediately greeted by Jason, who set me up with Frank Wilcox and from that moment on it was smooth sailing, Frank went out of his way to get me the best deal possible and the most for my trade in!!!! This is my first Subaru and my first brand new car I've ever purchased!!!! I LOVE THIS CAR!!! i left there thanking Jason for the experience and pretty much hugged Frank for being so easy to deal with!!! also Rob the finance guy was great to deal with!! all around the best car buying experience I've ever had!!!!! i can only select 5's on the survey but i give you all 100% no lie! thank you very much for making me a subaru owner!!!!! Jason Whitaker

macky71585

Mar 18, 2014

Walked into Patrick subaru on Saturday not knowing if i'd even qualify credit wise for a new car. Al met us at the door with a big smile and allowed us to go for a test drive in the Crosstrek. once we got back we talked numbers and he was not only able to get the price to where i needed it but also was able to get me an even better car than i expected. We were in and out within 2 hours not feeling pressured or used. Came back today(tuesday) to finish our paper work and pick up the new car. Once again we were greated by Al and then met Rob to do the paperwork. Both of them were very truthful and very knowledgable with the vehicle. Not only were they interested in selling us the car they were very interested in getting to know us personally which i really l knowing ill be able to walk into to the dealership and be very welcomed. I honestly cannot wait to hear someone talk about buying a new car just so i can recommend Patrick Subaru because of the amazing experience i had with Al and Rob.

aangelo77

Mar 16, 2014

I had a great experience with Patrick Subaru. My salesman Mike Katz made buying the car a pleasant experience and I highly recommend him for anyone looking to buy a car.

Jfalkowski

Mar 13, 2014

I recently purchased a Subaru Legacy through Patrick Motors. Phil's knowledge of the cars and personality made for an extremely favorable buying experience. Great service in my mind is the key factor when choosing a place to purchase a vehicle and with that being said I would recommend anyone to stop in to Patrick Motors and ask for Phil. Top notch.

gmuab418

Mar 12, 2014

Phil Sheridan helped us find our new favorite car. He was patient and very knowledgeable about all the products and options Subaru has to offer. Our experience was fast and extremely pleasant. I hope Phil is still there when we come to buy another one next year!

MaximumBits

Mar 11, 2014

Tri Le is the man, he knows everything there is to know about Subaru. A former engineer turned car salesman, you can get as nerdy as you want with Tri. He's also super friendly, outgoing, and goes well above and beyond to make sure you are happy. He first sold a car to my in-laws and now me. I'll definitely be recommending him to anyone interested in Subarus.

erikajoe5

Mar 10, 2014

I called Patrick Subaru regarding leasing a new 2014 subaru forester with them. They responded with a deal by the next day and beat the price metro west gave me by $30 per month with a lower down payment. I work with Lisa at first and then worked with Tri. They were both excellent. Tri was so responsive, available at almost any hour of the day, thorough, friendly, and easy going. He was one of the best car salesman I've dealt with before and told me he is available for consultation well after I drove it off the lot! I will only ever buy my future subaru's from Patrick when buying in Massachusetts.

revjma

Mar 10, 2014

Friendly efficient response to all our questions - along with a good price - made buying a car a great experience. Salesman Tri Le was exceptional! Would recommend to anyone.

elledavis13

Mar 2, 2014

I started the search for a lightly used car at Patrick because I knew they had a large selection and I had my heart set on a Subaru. I started out by walking the lot and seeing what was available. After about 5 minutes, a salesperson came out to greet me and to inquire as to what I was looking for. Joe was incredible! He was mindful of my budget and patient with me as I explored my options. More than anything, he was honest and upfront about the vehicle (provided a detailed history of the car) and about the total cost to me. He recognized my needs and worked to accommodate them without being pushy or over-selling. It was my first time buying a vehicle from a dealership, and after hearing horror stories of hours wasted and tons of pressure, I was pleasantly surprised with my experience. From the french vanilla coffee and wide selection to Joe's patience and candor, I would absolutely go back to Patrick or recommend it to a friend!

jdn5989

Feb 21, 2014

Showed up to Patrick Subaru looking to purchase an Impreza. Phil was extremely friendly, knowledgeable, and helpful. He was able to show me all of the new features on the car and educated me on what made the car different from other cars. The sales process was extremely smooth and I was able to get exactly what I was looking for when it came to price. I got a great deal. I was able to show up to the dealership and drive away with my new car in less than two hours on the same day! Rob also was very friendly and educational when it came to explaining all of the different financing options and service options that came with the new car. Would definitely recommend the dealership to a friend and will definitely be coming back the next time I purchase a new car!

Jennifervet

Feb 18, 2014

Phil is totally awesome! I am not a fan of high pressure sales and the general 'car dealership' feeling but there was none of this when working with Phil. He is completely approachable and infinitely patient. My brother-in-law (who should be granted an honorary PhD in haggling) was acting as somewhat of a 'buyer's agent' for my husband who was buying the car. Without going into great detail I can just say that at one point I really did want to crawl into the corner in a fetal position and make it all go away since my brother-in-law was being fairly...thorough. Phil expertly interacted with the 3 of us (all VERY different personalities) and maintained professionalism - all in a very good-natured way. As an aside, I am a veterinarian and love animals. Phil has the most awesome picture EVER on his desk of his dog Dakota and cat Brady in an embrace. I mean....how could you NOT want to buy a car from a guy with that picture on this desk?! In all seriousness, Phil made what could have been one of the worse experiences of my life a really painless experience. YOU ROCK PHIL!!!

Believe1959

Feb 10, 2014

I went into Patrick Subaru not knowing what car I wanted to buy. Was clueless. Phil was so knowledgable in each different model and explained the differences so that I quickly could figure out which car would be perfect for me. I bought a Forester and love it!!! Great in snow -roomy comfortable ride- good looking- good on gas- just love it. I would recommend Phil and Patrick Subaru to all!!! Thank you for making the purchase of my new car a great experience!!!

JamesARis

Feb 9, 2014

But after owning the car for less than a year, I've already had to put about $4,000 into it. Blown hoses, leaking gaskets, mysterious rattling sounds.Good people. But watch for lemons on the lot.

bammerbey

Feb 9, 2014

We came in looking for one particular vehicle but it did not fit our needs, Phil showed us some other models and we ended up with an Outback Wagon. Phil was excellent, not pushy at all and was very helpful. We met the owner too, Mr. Patrick, during our discussion of trade-in value and he was also very nice. This was one of the most pleasant car buying experiences that I have had and would return again.

JamesR

Feb 7, 2014

Can't say that going out and buying a car is tops on my list of fun things to do. But my experience at Patrick Subaru made the process about as painless as I could hope for. The people that I dealt with for the most part were Specialist Phil Sheridan and the owner Jason Patrick. Both were very informed, accessible and absolutely straight forward. I got a good vehicle that I'm very pleased with and a fair deal with my trade-in. Would go back for another vehicle for sure. May even go back just to say 'hi'.

jhesski

Feb 6, 2014

I have purchased 4 cars from Patrick subaru via Luke Latham he is always great to deal with I never feel pressured into anything and the whole process of buying a car is enjoyable.

wb11

Feb 6, 2014

Luke made the car buying experience go as quick and smooth as possible. He made sure I was 100% satisfied with the car that I came in for and was very knowledgeable about every aspect of the car. Definitely happy with my purchase from Luke at Patrick Subaru.

TatumJ

Feb 6, 2014

Purchasing my very first car surprisingly turned out to be a pleasant experience. Luke was very friendly and knowledgeable and seemed to genuinely care about my needs. I hadn't planned on buying from the very first dealership I visited, however am grateful and extremely satisfied with my purchase. Thank you!

tasha0501

Feb 3, 2014

Out of all the experiences we have had buying cars none have been as smooth and pleasant as Patrick subarus. Luke Latham,our salesman, went through everything from the paperwork to the radio function. He was kind, honest, and patient and when we decided to purchase he made the process as fast as possible. We will buy another subaru from Luke at Patrick in the near future.

Ricardi

Feb 3, 2014

My husband and I just purchased our 3rd Suburu from Luke. It's the 10th car our family has bought from Luke. Luke makes purchasing a car easy and stress free! It's a pleasure to do business with him!

denischef

Feb 3, 2014

I first came to the dealership in 2010 to purchase my first ever Subaru. I walked in the lobby and was greeted by Luke Latham who asked me the usual what was l looking for? Here is where it wasn't usual and why I have since bought a second Subaru and recommended two people to go to the dealership and they now own Subaru's. Luke did not give me the usual 9 hour dealer run around. I told him what I was looking for a Legacy however I was not 100% sure what the different models where about. Luke drove two different Legacy's down from the upper parking lot and parked them next to each other so I could look at the differences in the models for myself. I was blown away! I selected the car I wanted and we went for a test drive. During the drive he went through the whole car for me. Option, Packages, how everything worked. He knew the car! I bought it right away! When the time came for my next Subaru an Impreza I had nothing to consider. I called the dealership and setup and appointment with Luke and I brought a friend who was interested in purchasing a WRX we received the exact same excellent customer service I expected. My time was not wasted, I did not feel pressured and I got the car I wanted. Mean while I watched Luke coordinate his time between customers including my self. I was going for a test drive another customer was coming back from one and yet at no time did I have to wait for Luke's time to be free. It was impressive to watch. I love the product but a good product can get lost with out great customer service and I definitely got that at Patrick Subaru it's where I will buy my third Subaru.Denis GagneDenischefataol.com

SnowProFan

Feb 3, 2014

I first came to the dealership in 2010 to purchase my first ever Subaru. I walked in the lobby and was greeted by Luke Latham who asked me the usual what was l looking for? Here is where it wasn't usual and why I have since bought a second Subaru and recommended two people to go to the dealership and they now own Subaru's. Luke did not give me the usual 9 hour dealer run around. I told him what I was looking for a Legacy however I was not 100% sure what the different models where about. Luke drove two different Legacy's down from the upper parking lot and parked them next to each other so I could look at the differences in the models for myself. I was blown away! I selected the car I wanted and we went for a test drive. During the drive he went through the whole car for me. Option, Packages, how everything worked. He knew the car! I bought it right away! When the time came for my next Subaru an Impreza I had nothing to consider. I called the dealership and setup and appointment with Luke and I brought a friend who was interested in purchasing a WRX we received the exact same excellent customer service I expected. My time was not wasted, I did not feel pressured and I got the car I wanted. Mean while I watched Luke coordinate his time between customers including my self. I was going for a test drive another customer was coming back from one and yet at no time did I have to wait for Luke's time to be free. It was impressive to watch. I love the product but a good product can get lost with out great customer service and I definitely got that at Patrick Subaru it's where I will buy my third Subaru. Denis Gagne

kmglass

Dec 26, 2013

I recently purchased a 2014 Subaru Forester from Patrick Subaru in Shrewsbury. Jason, Steve, and Al were all very patient, knowledgeable, and helpful in answering all my questions without any pressure. Al kept me updated on the arrival of my car and was very thorough in explaining the workings of my new car. I received a follow up phone call to make sure I was satisfied and that everything was working well. I am very happy with my Forester and would recommend Patrick Subaru to all my friends and family.

espressoisit

Dec 21, 2013

The experience of buying a new Subaru was smooth, quick, and much better than I expected. Phil helped us become familiarized and comfortable with Forester. He is very acknowledgeable and was able to show important features that the vehicle had to offer. After settling on the car, we had a problem with RMV registration. He went out of his way to go with us to RMV to straighten out the registration issue. I highly recommend seeing Phil at the dealership if you want to look for a new Subaru.

steveo1der

Dec 7, 2013

My car buying experience with Phil Sheridan and Patrick Subaru was extremely pleasant. I came in looking to buy a used car and when I explained my needs and price range to Phil he found the perfect car for me at a great price. I now own a 2011 Subaru Impreza that I love! His knowledge of the cars combined with his enthusiasm and pleasant attitude make him a great salesman. I would highly recommend Phil and Patrick Subaru to anyone looking to buy a new or used car and I will definitely return, although it may not be for a while because of how great the Impreza that I purchased is!

ScottRosenberg

Dec 6, 2013

I had an excellent experience with Phil Sheridan at Patrick Subaru in Shrewsbury. Phil is really what every car salesperson should be -- highly knowledgeable, friendly, and enthusiastic but without the aggressive/pushy qualities people have come to expect from car salespeople. He truly believes in the quality of his product (drives a Subaru himself) and backs it up with real information about the vehicle's build/inner mechanics. He's also very straightforward and the few questions I asked that he wasn't 100% sure of the answer, he double checked with colleagues/supervisors rather than trying to be a know-it-all or dodge the question. Overall, Patrick Subaru in Shrewsbury is a well-run operation with quality salespeople. I highly recommend reaching out to Phil to anyone with questions or interest in Subaru vehicles.

Mlock307

Nov 24, 2013

I had visited Honda, Nissan, and another Subaru dealer, and was tired of all the slick sales talk. Also sick of the lousy trade-in offers on my Honda. Being a woman purchasing a car I felt they thought I would believe whatever I was told. But I had done my homework, so I walked out of those dealers, and decided to give Patrick Motors a try. What a difference. Al was straightforward and helpful, no high pressure tactics. I got a very fair price on my new 2014 Forester, and a very fair trade-in on my Honda. When I picked up my new car he spent 2 hours with me, going over every detail, and showing me the service department, and also called me the next day to check that all was OK. Overall, it was a very good experience.

Reesewsc42

Nov 4, 2013

Have never owned a Subaru, wasnt sure if we were going to buy initially. Knowledgeable, professional, laid back salesman. Excellent experience, very happy with our purchase.

sbergeron1506

Oct 28, 2013

I have dealt with 3 other dealerships and Patrick Subaru has, by far,the best customer service I have ever received. From test driving to the purchasing and throughout all of the car servicing. Tri was awesome and after we purchased the car, he continued to check in and make sure we were satisfied with our purchase and made sure all questions were answered. Everyone there was very helpful and friendly. Their service department is very quick and they have a nice play area for my 1 year old to play in while we waited. I wish they sold minivans. I definitely would have returned to them for one.

PLEVI

Oct 23, 2013

Phil was very respectful and extremely knowledgeable of his product. The entire process was a delight. He not only sold me a car, he was a great representative for the entire dealership and the Subaru automobile. I had a great experience with Philip, and I would recommend him to anyone. Patrick Subaru is a little far from our home, however after visiting another dealer (closer to home) we were very disappointed with the customer service we received. From the moment we entered Patrick Subaru, we experienced exceptional service and customer attention like never before. This was the best car buying experience I have ever had.

lee6584

Oct 22, 2013

My experience with Phil Sheridan was awesome!! I recommend Phil and Patrick dealer to everyone.It was the best experience I had with car dealers. It was hassel free and Pat was there to meet all my demands.I was not planning on buying a car that day however, I wound up buying a 2014 Forester because I loved the car.

uscga03

Oct 11, 2013

This is my second purchase from Luke. Once again he took the time to listen to what I wanted and didn't try and sell me anything thing that I didn't. He is friendly and professional and I would highly recommend him.

backstreet

Oct 8, 2013

We love our new Subaru. Phil was great, not pushing us into a sale. The finance guy was also accomodating.We would reccomend this dealership and our salesperson.

henrymorimoto

Sep 26, 2013

I recommend this dealership because is the only one help me to buy a new car with a fair interest for my poor score.I tried to buy from another dealership and i even get approved and when i was approved is it an absurd interest.

JamieMac175

Sep 9, 2013

After some research on the internet and consideration of all the factor involved I decided to go into Patrick Subaru. I was immediately greeted and was ask what they could do for me. I told them I was interested in test driving an Impreza and I was directed to Phil Sheriden. We spoke about my needs and set up the test drive. Phil explained every detail of the car. He explained what separates Subaru from the competition without a disparaging word of them. He knew more about Subaru and the Impreza than I could ever learn form the internet. He demonstrated that he truly believes in the product he sells. We went for the test drive and he continued to point out details that may have otherwise gone unnoticed. Smooth acceleration and precise handling were easily noticed. Convenience and options were pointed out. The safety features were explained and Phil knew every detail and answered all my questions, most before I asked them. Phil was very respectful of my needs and my time. The negotiation process couldn't have been better. He sold a car and demonstrated a way of doing business. I had a great experience and would recommend him to anyone. I plan to see him first the next time I am looking for a new car. I'm sure I won't leave disappointed.

mdouville

Sep 9, 2013

I went to the dealership to test drive a used car. I liked the way the car drove but did not like the options on the used car. Phil was able to sell me a new car with the features I was looking for for a small amount over the used car price. He was not pushy. His value is in his knowledge of the Subaru vehicle operations and trim packages. He explained all features. Thanks Phil for a very nice car buying experience.

Azingarella

Sep 8, 2013

I had a Great experience! Mike was very knowledgable. He made my transaction go very smooth. I will recommend Mike and Patrick's to my friends.

sky1331

Aug 17, 2013

We called the dealership looking for a 6 cylinder Legacy in Indigo. When we arrived, Nathan Goodro came over to us and knew exactly what we wanted. He was very friendly and made the experience a pleasant one and not rushed at all. He was a super guy with a great deal of knowledge about the car and all of its technology. We love our new car. Thanks Nathan...

apdino

Aug 8, 2013

MIke did a great job reviewing the vehicle with us and helping us make a selection. The process was comfortable without pressure. The financing and delivery of the vehicle was thorough and easy.

kdynasty2105

Aug 5, 2013

Buying a new (used) car popped up on us sooner than we expected, so we where referred to Patrick Subaru, and most importantly to Luke by my father. Both of my parents recently bought Subaru's from Luke at Patrick Subaru and they had nothing but good things to say about Luke. My mother has a 2013 Forester and my father bought a 2010 Legacy, and they are both very satisfied. My wife and I where hesitant about going to a dealer because the difficulties that can be had when dealing with care dealerships. But after the reviews I heard from my parents we went over to Patrick Subaru to talk to Luke. I must say the experts say to never by a car from the first place you go, but after sitting down with Luke my wife and I where very satisfied with the sales experience that we received. Everyone at the dealership was friendly and cordial. Luke especially was great. He was knowledgeable about the car and was understanding to our situation. We got a great car at a great price from a great sales person who was able to answer all our questions and made sure we had an excellent experience. P.S. we bought a 2009 Legacy and we are enjoying it greatly!!

rjgonzalez02

Aug 2, 2013

Our Legacy was the second vehicle my husband and I have purchased from Patrick's Subaru. Both our 2003 and 2013 buying experiences were excellent. We worked with Nate on our must recent purchase. We showed up 2 hours before closing on a Sunday with our 7 and 4 year old sons. Nate was great from the get-go. We had a list of requirements for the vehicle we would purchase. Nate did waste our time and try to show us choices that fell outside our requirements. He quickly narrowed down which vehicle would fit our needs and desires best. He was so great with our boys and while I was worried they were bothering people, he reassure me they were great. Once we decided that we had found the one, we let Nate know our hope was to take the car home with us that day - even though it was a Sunday. He worked swiftly to make this happened and a little over two hours after walking in the dealership, we were driving home with two happy boys in our new car with all paperwork completed. I will readily recommend Patrick Subaru and Nate to anyone in the market for a vehicle.

judyog

Jul 30, 2013

Nate is the BEST!!! My daughter purchased a Subaru Outback with Nate a year or so ago. When I was in the market for a new car my daughter and son-in-law insisted I go to Patrick Subaru and meet with Nate. I resisted because I was NOT going to purchase a Subaru so why would I go there. After going to other dealers for various other automobiles I had put a deposit on a car and was getting my financing in order. My children did not give up so I gave in and went to meet with Nate even though I knew going in I had no intention of buying a Subaru. BOTTOM LINE? Yup!! I purchased a new Subaru Outback from Nate. NO PRESSURE --gave me the best trade-in price I had been offered from any dealer with no hassling and a great price for my new car. As they say "an offer I couldn't refuse". LOVING my new Outback!!! Thank you Nate for making my experience such a pleasure-----not to mention a few good laughs in the process.

bergerond

Jul 30, 2013

I have never enjoyed buying a car, but we knew that it was time to replace our 2003 Subaru. I just dreaded the process to do it. We made the decision to start the process one cloudy day, we just needed to decide where to look. We knew we could not go back to where we bought the 2003. It was a horrible experience and I couldn't trust the dealership. Patrick Motors in Shrewsbury had good reviews so we decided to give it a try.When we arrived at Patrick Motors, I told my wife to note the time so we could see how many seconds would pass before we were approached by a sales person. We got out of the car, walked up to the car lot and started looking around. It was evident right away that we were in the used car section so we looked for the new car section. As we walked out of the used car lot a gentleman, who was just finishing a phone conversation, asked if we needed help. I explained that we were looking for a new Subaru Legacy. He asked which trim level we were interested in so he could point us in the right direction. I told him I didn't know for sure so he suggested that we go inside so he would explain the different models available so we could make an informed decision.Tri Le, the sales person, spent a considerable amount of time with us explaining the three trim levels and the options available. Once we were sure what we wanted he checked the inventory to find something at least close to what we wanted so we could go for a test drive. We both got to drive the car and knew for sure it was what we wanted, just a different color and we wanted a moonroof, which the test drive car did not have. Within a very short amount of time, the exact car we wanted was located nearby. We were offered a great quote and assured that it would be available by the next Friday. Papers signed, we anxiously waited for the day to arrive. We arrived at the scheduled time and were told that the car was almost ready as promised. We were not disappointed. I have to say this was, by far, the best experience purchasing a car. Tri was professional, knowlegable, patient, and clearly worked as part of a team at Patrick Subaru. I would highly recommend Patrick Motors in Shrewsbury, and Tri Le, of the sales team.

laurieab1

Jul 5, 2013

My husband and I were looking for a Crossover and visited Patrick Subaru on June 29th. We actually had no intention of purchasing a Subaru, mostly because we believed that they would be out of our price range. Tri met us at the door and we were immediately impressed with his warm, welcoming demeanor. As he spoke with us about the vehicles that might fit our needs, we were surprised and pleased with his knowledge of every detail of Subaru models and their competitors. He seemed to know every make of crossover and was able to help us compare them to the Forester that we eventually leased. Having done other test drives and made independent comparisons, we knew that his information was accurate. It is a pleasure to speak with a car salesman who listens carefully to your needs and desires, then makes careful recommendations. Tri made us feel comfortable with our choice and let us know that we could reach him at any time if we had any questions or problems. I would gladly recommend Mr. Le to anyone who is contemplating the purchase of a Subaru.

miqaq

Jul 4, 2013

Purchased a 2013 Subaru Outback last week and wanted to share our thoughts. Joe Dineen worked with us answering all our questions about the car. We negotiated a fair price for our trade in (came close to what edmunds valued the car at) and the discount on the Outback was fair as well. At no point was there any pressure or the typical car salesman antics. Overall, the process was pleasant and I would definitely recommend Joe. Thanks to everyone at Patrick, I can see why they have such a high rating!

Jakev9041

Jul 2, 2013

I have bought two cars from Nate Goodro now, and I hope I never have to buy another car from anyone else. He did a great job, kept me informed, and each time he has secured the vehicle I want at a price no other subaru dealer (and I shopped around) could match. No gimmicks, no blowing smoke, just simple and straightforward help. I appreciate his approach and have referred friends to him who have also bought cars from him, doesn't get better than this!

tombeaudreau

Jul 1, 2013

I was very pleased with the experience I had at Patrick. I remember other dealers who made promises only to find out they weren't able to keep them. Mike Katz stuck to his word and found ways to make it work for me. And most of all when he said that I would be able to drive the car home today, he didn't make me any false promises. It was home the same day.

mlorion

Jun 25, 2013

You had me from Hello.......sounds like a song, but it's true.Walking into your dealership I was greeted respectfully, given your full attention (and more), and was given the opportunity to look around at all the models of cars, leaving ME to make decisions with my husband about what I would like to test drive and talk about. I was able to drive my two picks of vehicles, ask a million questions,(which I got answers to happily) test drive both of them again, and given the time to think about what was the right choice for me. After selecting the Subaru Outback, I was surprised at the ease of the sales transaction , it was harder to pick a color. Every aspect before , during, and after the purchase was professional, respectful, and fun.....Meeting with employees from all different departments, made me confident that you truly work as a TEAM.....A big thanks to Mike for his patience and knowledge...

jgtwentysix

Jun 24, 2013

This is my second car buying experience at Patrick Subabru Shrewsbury and both times have been painless and hassle free. My latest sales associate, Michael Katz, was professional and easy to talk to. There was no pressure and he went over the pricing in detail so I understood every aspect. If you're looking for a Subaru (or anything else they may have on the lot) I would recommend this dealership and Michael in particular.

CBanh143

Jun 22, 2013

I was excited to be purchasing my very first new car. Tri Le greeted me as I walked in the door asking if I needed any help. I said yes telling him that I wanted to see if purchasing a new car would fit into my budget. We talked about cars available and options I wanted and was looking for. He was very pleasant and never made me feel as if options were being pushed onto me. He listened to what I was looking for and explained all options available. We selected 2 vehicles that both meet the price range I was looking for and had the options as well. I only needed to test drive the first vehicle and fell instantly in love with it. He explained some of the features to me as I test drove it. We then went over the cost with all the options and my trade in which they gave me a great deal on. I asked him about a few accessories I wanted and he made sure they were available for me that day and before I knew it I was signing the paper work and with in a few hours I was driving off the lot as a proud new owner of a Subaru Legacy 2013. I left with a great feeling knowing that if I had any additional questions I could reach Tri at the dealership or on his cell phone and it wasn't another "thanks for buying a car bye" attitude. I look forward staying in touch with Tri and the the service department for my auto needs.

kregan77

Jun 11, 2013

You know that feeling when you go to a dealership and you feel like they are playing games with you and pressuring you? Well you won't get that here - the experience was very low pressure and friendly. The people I dealt with, including Tri Le and Rob (forget last name) were very friendly and down to earth. Highly recommend visiting these guys!

mannyquinones

Jun 9, 2013

I went shopping for a used Subaru and after two bad experiences landed at Patrick Subaru in Shrewsbury. They were worth the wait. I got a great used Subaru at a very good price. No gimmicks, no let me talk to my manager routine. The car is EXCELLENT! Totally clean and in excellent mechanical condition. My credit rating is in the "Fair" range and they still got me approved at 10 (TEN) points lower than everybody else! I highly recommend them to anyone who wants a new or used Subaru.Manny Q.Worcester, MA

larry6969

Jun 2, 2013

This was my second experience with Patrick Subaru, last year i bought my wife a gently used 2010 Legacy, Steve Rivo. was instrumental in my decision to purchase here, he gave me what i was looking for as far as my trade went, and the right price for the car. It is a no pressure atmosphere that i appreciated. This year i decided that it was time for me to get into an all wheel drive vehicle because of my commute in the winter, i was not interested in a truck because for me it would be overkill and i am not interested in visiting the gas station and crying every time i filled the tank, i also dislike SUVs so i was interested in the Impreza WRX. This time i decided that i would try a more local dealer so i didn't have to drive quite as far, so without mentioning any names i stopped at L**g Subaru in Webster, what a mistake, i'm not here to bash anybody, but i also relay truth, anyhow, i stopped in and inquired about a WRX that was on the lot, and was met by a nice salesman(name slips my mind), he seemed very interested in helping me out, his manager dude test drove my trade which was a extremely well maintained, every service documented, adult owned, never beat, 07 Civic SI. When the manager guy was done his figures, he wasn't where i wanted to be with it, he missed my goal by 500$, and when i said i wanted a rear spoiler thrown in, he looked at me like i just killed his dog, he was not personable at all, thats when i said CYA! An hour later i was at Patrick Subaru, same laid back atmosphere as last year, i once again met with Steve Rivo. and Al Pagllarulo, they were helpful in finding me the car i wanted(with a spoiler already on it), and when it came to my trade they were right where i needed to be, i also traded my 01 Grand am GT, they actually gave me a very fair price sight unseen. I test drove the 2013 WRX, and 1 hour later it was mine, i picked it up the next day and drove away a happy customer. i would totally recommend Patrick Subaru to anyone thinking of buying one. i cannot predict the future, but if my next car(s) are Subarus, i know exactly where to go!!

pspagnolia

May 30, 2013

I went into Patrick Subaru for the first time in May of 2006 without any clue if the Subaru Forester was the car I wanted. It had great reviews on consumer reports and I had never owned one before. I walked into Patrick Subaru and Luke Latham met me. He was friendly and knowledgeable regarding the Forester. In fact, he knew just about everything about the car that I wanted to know. All the accessories, controls, and WHY they did what they did. Segue to yesterday May 29th, 2013. My Forester has been driven and loved for the past 7 years, had 152,700 miles on it and has had less issues than any other car I have ever owned, the car has seen me through 2 dogs, having a child, and getting divorced and moving on with my life (and literally moving me) to a new apartment. It had served me well but I was looking for something different. I had found my car that I was looking for on the patrickmotors.com website and even in the color I wanted! Walked into the dealership and got ahold of Luke (who's one of the sales managers now) and he got me the car, took me for a test drive, came back with a good offer, I countered, and he came back after running the numbers and we were good! He knew everything about the Impreza limited I purchased and even knew (again) why they did what they did with the design. He's SUPER personable, and in general a great person to do business with. From the time I walked in the door and the time I walked out and put the key in the ignition of my new car (including trade in for my old forester, and finanancing the new car) was a total of 1 3/4 hours. It was still the most reasonable, easiest, and quick purchase I've ever made for a vehicle! I would do business with Patrick Subaru and Luke Latham any time!

jpalomba

May 24, 2013

I am now a first time, new owner of a Subaru. I have bought and leased several vehicles over the years from Honda, Nissan, BMW, Audi, Toyota, Mitsubishi, Ford and Mercury, and would attest this was one of the best car buying experiences. From start to finish, the experience was hassle and pressure-free. Tri Le quickly identified my needs in purchasing an addition car for my family. We were able to agree on a vehicle, because of his knowledge of the vehicles in stock at their dealership and the current market of the cars that I was looking for. I did not feel like he was leaving anything out or steering me towards a particular vehicle or price. The financing was clear and fair with its presentation and final deal. I was quite impressed with Tri Le, the Subaru team and their overall philosophy. I look forward to working with them in the future and would buy again from Patrick Motors.

Love2Golf

May 24, 2013

Went into the dealership looking for a used car. Meet Phil who was so professional, honest, and friendly. Listen to our needs, wasn't aggressive or pushy, showed options within our budget and ended up buying a new car, crosstrek, which I love!! He was great and will definetly buy any future car from him again.

zenmastacunfuzd

May 23, 2013

Whereas some some of the other dealerships and sales people I went to were very pushy and aggressive, I found Phil and Patrick Subaru to be very professional and friendly!

jessicad12

May 22, 2013

Recently bought a 2014 Subaru Forester and had a great experience at Patrick Subaru. Our salesman was Phil. He was very knowledgeable about the car and showed a great enthusiasm. He was not pushy in anyway and made us feel very comfortable with our purchase! I would recommend him and this dealer to anyone looking to buy a new or used car.

redking711

May 20, 2013

Great experience buying my first new car, thanks to really 'no pressure, no rush' salesman. All I got was facts, never pushed in one direction or another. When it came time to buy, still ended up with a good price, and the dealership helped me jump through the hoops to get the purchase made quickly and easily (even being out of state for me). Very easy place to do business with, and I highly recommend them to ANYONE.

Nycjt1288

May 16, 2013

So I came in looking for a used car, and Phil recommended a new car that would fit my budget. Before you know it I was driving off the lot with my 2013 Impreza! Best choice I ever made, thanks Phil.

ademake

May 15, 2013

As a long-time employee of a home health agency, I am very reliant upon my car for safe, reliable and cost-effective transportation. And having owned Toyotas for the past 23 years, I was leaning toward purchasing another Toyota. I decided to test drive a Subaru Impreza on the advice of my son and was really impressed with the exterior styling, the handling and especially, the standard All-Wheel Drive. I told Phil what I was looking for in a vehicle and what was not important to me. He answered all of my questions, and at no time did he attempt to pressure me to purchase options I did not need, nor want. I had done some research regarding pricing, and was extremely happy to find that Patrick Motors is a True Car certified dealer. I priced out the vehicle with the options I wanted, and brought that paperwork to Phil. Patrick accepted the True Car price without any haggling or attempt to change the price. They also gave me a more-than-fair trade price for my old car, after they had accepted the True Car price. They never played the typical dealer game of shuffling me from salesman to finance manager, etc. All of the paperwork was handled by Patrick, including the insurance, transfer of plates and sales tax. This was, by far, the easiest and most positive car-buying experience I have ever had. I would recommend Patrick Motors and salesman Phil Sheridan to anyone looking to purchase a new Subaru.

very disapointed

Apr 19, 2013

tryed to trade my car for one of their cars and I live 250 miles away,I tryed to have them give me a miniuum amount for my car by kelly blue trade in value so I could bring a bank check with me so that I would not have to drive 8 hours twice and they offered me a $1000 less then low book,so it was their way of saying we don't want any thing to do with you

Trualson

Mar 29, 2013

Over the years my husband and I have bought many vehicles. That means we have dealt with many sales folks. These brands include Lexus, Toyota, Dodge, VW, Chevy, and so on. We always knew Subaru was a good car but never took the time to test drive one. We were coming out of a lease on a large Toyota Van and needed to make a decision. We tried Volvo, Mercedes, BMW to name a few. I then decided to at least try a Subaru.Well, here we are the proud owners of a 2014 Subaru Forester Touring. I LOVE IT!. It has everything I wanted plus more. My two requirements were leather seats and all wheel drive, then my husband has few more..veh color, leather color, and such. Our sales person, Al Pagliarulo was awesome. He was calm, patient, listened to what we wanted, and best of all I felt like I had his full attention. Even though he had another customer coming to pick up their new Subaru, he juggled us both very nicely. I would and will recommend Al to my friends and family. He personally searched for the vehicle we wanted, drove it back from NH, and made sure we got a good deal.Another important point which has frustrated me in the past is getting shuffled from sales person to "sales manager" and feeling very pressured. None of that at Patricks with Al. Other than the finance guy, it was all Al.

Subaru2014

Mar 27, 2013

We had an incredibly positive experience at Patrick Subaru. Luke Latham is the most friendly, honest and exceptional person I have ever met during the process of buying a car. He knew everything about the model we were interested in and he always went above and beyond to satisfy our sometimes very detailed questions. He is just fun to talk to and I would tell everybody who is thinking of a Subaru to go to Patrick Subaru and ask for Luke. At the end of the process there were no questions unanswered, we got a fair deal and are absolutely happy with our new car.

brittanyhough

Mar 15, 2013

This was my first time ever buying a car & it couldn't have been a more pleasant & friendly experience. Tri literally did everything he could so I could get this car asap. He was extremely knowledgable about Surbaru & their vehicles & he & another gentleman worked with my boyfriend & I to get us the right monthly payments we could afford. I will most certainly recommend Patrick Subaru to everyone I know & who knows, we might be back to get my boyfriend a car also.

ColbyCarter

Mar 4, 2013

I had a great experience shopping for a new WRX with Luke Latham. He surpassed all my expectations as far as friendliness, helpfulness, enthusiasm, and ultimately a great deal go. Luke was a joy to speak with and provided immediate answers to all my questions, whether in person, by email or by phone. The experience was very relaxed and low-pressure from start to finish. Patrick Subaru ultimately provided a great deal that made for a very easy decision. I would undoubtedly recommend anyone shopping for a new Subaru to Luke at Patrick, as I am sure they would also have a very pleasant experience. Many thanks again to Luke. Absolutely love the new Scooby.

plushvehicle

Mar 1, 2013

Having bought 2 Subarus before, and loving them, we decided to buy another. While having our Forester serviced, I went downstairs to look at the new cars. At that time, a salesman named Al Pagliarulo introduced himself and asked if he could help me in any way. I explained that we would be needing a new car soon as we wanted to give our 2004 Forester to our younger two kids to drive. (We gave our other Forester to our oldest daughter.) Al was so very knowledgeable about the various Subaru models and the options available. He was nice and not at all pushy (which I've experienced with salesmen before) and best of all he wasn't condescending to me. Sadly, I have found that car salesmen can often be like that with women. We agreed on a price, and my husband and I picked up the car last night. It's gorgeous, and Al spent quite a long time explaining all the technology to use. The last time we bought a car, it wasn't a Subaru (what a mistake that was!), and the salesman handed me the manual and told me to enjoy the car. However, with Al, we got real personalized attention, and he shared his enthusiasm for what great cars Subarus are. I can honestly say that this was the best car shopping experience we've ever had. That's 3 cars purchased at Patrick Subaru, and the next one with be purchased there as well.

MightyMeeple

Feb 26, 2013

I had the best new car buying experience ever with Tri Le at Patrick Subaru. I purchased a new BRZ from Tri and I reside out of state. Tri was not only able to get the exact car I wanted, he was able to get me an incredible price. Tri was extremely knowledgable of the BRZ, he was also very knowledgable regarding the process for purchasing from out of state and helped ensure I completed all necessary steps for car registration. I was able to fly into the area, Tri picked me up at the airport, and take delivery of my car and drive it home. Tri was very responsive via email and cell phone; he was very patient in answering all my questions and truly made the experience hassle free and actually fun. Wow, imagine having fun buying a new car! I have had one very bad experience buying new, and the rest were mediocre, but this experience was truly exceptional. I can without hesitation recommend Tri Le and Patrick Subaru to anyone shopping for a new Subaru.

sjnelson1

Feb 26, 2013

The reasons for buying a Suburu became clear after researching reliabilty, price & fuel economy but what was great about Patrick Suburu was the no pressure approach...also you will not find the sleezy salesman cliche here either. I worked with Nate Goodro who was knowledgable and friendly and kept in touch during the decision making without being a pain or nuissance... When I picked up my 2013 Outback the process was very smooth.... I will go to Patrick Suburu again if and when the time comesSean N.,Rutland, MA

hineteresa

Feb 21, 2013

I recently purchased a forester at patricklm subaru dealer mike katz in sales assisted me in makeing my purchase mike was very helpfull explained everything answered any questions. not once did i feel preasured or overwhelmed it was far the best experience i have had buying a vehicle or going into a dealership to look everyone there was friendly and helpful. i highly reccomend patrick subaru there customer service is the best around.

heathermacs

Feb 20, 2013

We went to Patrick's Subaru when we were thinking of switching to a 4-wheel drive vehicle. The dealership was clean, sales staff was friendly, and all deals seemed to be upfront and honest. Our sales associate, Tri, was really down-to-earth, did not pressure us to buy anything and was more than accommodating with questions, test-drives, and scheduling appointments. We did settle on a used 2012 Subaru outback which we were thrilled with. We had no complaints about this dealership and would recommend it to any friends or family shopping around. Great selection and really nice sales reps.

comprehensive13

Feb 10, 2013

I would totally recommend Patrick Subaru. Joe was knowledgeable about the Impreza we were looking at. If there was something he did not know he made sure he got us the answer. He took the time to explain all the features of the car and the car manual. I also like the "team work" culture at Patrick Subaru. From talking to Colleen and Jason initially and then meeting Joe when we got to the dealership. Everyone was on the same page and contributed to us making our decision to purchase our new Impreza. Thanks!

MKHall

Feb 6, 2013

I bought out of state from Vermont, very easy to get in tough with to negotiate and handle plates, registration, etc. Al is about as nice as they come. Andy in service is easy to get in touch with too. Delivery was painless, car was clean, and had new tires, manuals, 2 sets of keys, everything.

StefAndLa

Feb 6, 2013

My wife and I visited the dealership to begin the search for a new car. Our intention was to test drive a few models from different manufacturers as a first step in purchasing a new car sometime within the next month or two. Phil listened to what we wanted and carefully answered our questions. He had an easy style and we felt absolutely no pressure from him at all. (We would have walked out if we had felt pressure.) We thought that his suggestions were helpful, found him to be knowledgeable, and appreciated his input. Although we weren't planning on buying a car that day, the positive experience moved us to.

Abellero

Jan 31, 2013

This is the second car I purchased from Patrick, and highly reccommend this dealership to anyone! Luke Latham was awesome; straight-forward and extremely accommodating in helping me make my purchase! He provided all of the important information and facts about my vehicle. All of the staff at Patrick Subaru is friendly, knowledgeable and professional. I will definitely be back! If you are looking to buy a new or used Subaru, I reccommend stopping by and seeing Luke!

DSRX2005

Jan 27, 2013

Phil is always the best. This was the second new car he's sold me, ill always go to him for everything. i would reccomend him to anyone.

dtanzosh

Jan 24, 2013

I was not planning on buying a car, I was curious on the value of my trade in and wanted to drive a car they had on the lot. I explained this to Phil, and he was more than accommodating. He never asked me once for a sale or pressured me into a purchase. He simple showed me the car. The features, how to set things up, how to use things, and explained how the Subaru was different than the car I ended up trading in. Phil was awesome.After the test drive I was impressed with him and the car so I asked for an estimate of my trade in. I already had an auto trader estimate and I felt it was on the high side, Patrick Subaru offered more. With a bigger trade in value, amazing price on the car, and expert knowledge I decided to look into purchasing the car. They were top notch, professional, friendly, and very accommodating. Bottom line, Phil Sheridan and Patrick Subaru made my experience relaxing and fun. I will be a return customer.

raptor87

Jan 18, 2013

I had been looking at the BRZ for a while and found a posting on a BRZ forum by Tri saying they had several in stock. They happened to have a manual Limited in the color I wanted so I contacted them right away. The only problem was is that I am three states away.Turns out this was not a problem at all. Working with Tri I was able to arrange payment and all the other logistics. He was available at all times via phone and email. I really didn't expect it to be this easy, something had to go wrong.I arrived at the dealer and was greeted at the front desk. Tri was busy with another customer so I was shown to the waiting area and offered water. The dealership is very nice there are leather chairs and a couple TV's to watch. The lights are nice LED's and the ceiling fans are above the suspended ceiling.Enough about the building, When Tri was available he came and got me and we went over the paperwork and every detail about the car. I can tell he is a car guy because he is really knowledgeable about it. I have been to dealerships before where they really have no clue what they are selling. After covering everything about the car and break in procedure he helped me put on my plates and I was off.Driving home I was shocked how easy the whole thing was. Tri sent me a text message asking if I made it home ok and how the car performed over the trip back.I am a car guy and I have been to lots of dealerships, this is my first Subaru so I cant say if this is a normal type of experience (I hope it is) but the treatment I received here is better than I have had at Acura or Audi.I cant speak for the service department and being over 300 miles away probably will never go there. But I would make the trip when I am looking for a car in the future.

JeanneKov

Jan 18, 2013

Was looking to trade my old Chevy for a Subaru Legacy. We felt we got a good price on a 2010 and decent trade value. Al was very easy to work with and the deal went smoothly. I would recommend at least giving them an opportunity if you are in the market for a new/used vehicle.

burl745

Jan 18, 2013

I went to Patrick Motors after having a bad experience with another local Subaru dealership while trying to buy a new car. I have bought from Patrick years ago but tried the other dealer since it was closer to my work. Bad choice. so i tried again at Patricks and met Nathan Goodro. He was fabulous! He listoned to my needs. found the right car and we worked out a deal that more than met my requirements. I have nothing but great things to say about Nate and Patrick Subaru. Now i have a great Impreza Sport Wagon that i love and renewed relationship with Patrick Motors. Thanks for everything!

pacmanboston

Jan 15, 2013

Phil was great.Couldn't of been nicer or easier to talk with. Answered every question while telling me other information about car. He listened and did everything needed without me asking. Was honest and no games as he gave me every buying option possible jumping out of his seat many times going for more information. I'd recommend Mr Sheridan to all friend and family

wendylu2

Jan 14, 2013

Phil was great - not a hard saleman - just extremely knowledgeable. Am excited to be driving a Subaru. Value and experience was worth the drive to Patrick Subaru.

AlixLane

Jan 12, 2013

I purchased a 2013 Subaru Forester from Phil. He was informative and professional and helped to make sure that I found the exact car that I was looking for. I am sure that I will be a return customer and I will be recommending him to anyone I know that is in the market for a Subaru.

spicynuts

Jan 10, 2013

I bought a 2013 Impreza WRX from Phil. This was my first time buying a new car but it was a very streamlined and straightforward experience. Phil was extremely knowledgeable about the car and very enthusiastic about his job- both giving me extreme confidence in the Subaru brand. I would definitely recommend Patrick Subaru and will be sure to drop Phil's name in the future.

michaeljleo

Jan 10, 2013

This is my second purchase of a Subaru from Patrick Motors. We had an unusual situation where I was looking to trade in two vehicles (a 2004 Honda CR-V and a 2010 Subaru Impreza Outback Sport) and purchase one new car. Throughout the entire process, Patrick Subaru offered the best trade-in value on BOTH vehicles, provided written quotes on a new Subaru Outback that we were considering, included a higher than average AAA discount and, in the end, earned my business over the local Honda dealers. No one played games, and there was no high-pressure sales tactics. Both Nate and Todd provided excellent customer service both during and after we purchased the car. I would highly recommend this dealership if you are considering a new AWD vehicle, and we are very happy with our brand new 2013 Subaru Outback.

wtsheff

Jan 10, 2013

I was in the market for a 2013 Subaru BRZ in the Atlanta Georgia area and none of the dealers in my vicinity had any BRZ's in stock. I could not even find one to test drive or to see in person. I searched the entire nation to find the particular model and color I was looking for and came across Patrick Subaru in Massachusetts. The salesman Tri Le was advertising cars for sale in an automobile forum online. I corresponded with him and found he had the exact car I was looking for at an unbeatable price. He was very knowledgeable and thoughtful in assisting me with my new car purchase. I found I could almost always get in contact with him for specific questions regarding the car I was interested in. I highly recommend this dealership to anyone in the market for a new or used vehicle.

Fardad

Jan 7, 2013

Buying from Luke at Patrick's is like buying from a friend. You couldn't ask for a warmer, friendlier, hassle-free car-buying experience. We had such a good experience that a month later we got another car from him. Yep. He promptly answers any questions you might have (even questions asked outside of his expertise he will hunt down an answer for and get back to you very quickly). He's on YOUR side.

Cheng

Jan 5, 2013

I just traded in my 2010 Forester, which I bought from Patrick Subaru, for a 2013 model. I had a very good experience last time and I decided to be a return customer. Russell has been very professional and it has been a great experience. I highly recommend Patrick Subaru.

nfulli05

Jan 1, 2013

Phil Sheridan was exceptional. We had made several trips to other dealerships looking for crossover/small SUVs and came to Patrick Subaru to look at the Forester. We were very impressed with Phil's knowledge of the engineering and willingness to explain the construction, safety, performance, and handling of the vehicle. He was additionally extremely pleasant to work with and we were completely at ease. He clearly knew the cars, drove a Subaru himself, and believed in what he was selling. After several painful experiences at other dealers, we were relieved to find a dealership where we were comfortable doing business. Once the car was leased, Phil picked me up and drove me to the dealership to pick up my new car when I didn't have a ride. Above and beyond. I would definitely refer friends/family.

brianb sti

Dec 31, 2012

I bought a 2013 sti from phil, he was very knowledgeable about the vehicle and a pleasure to deal with. I would definitely recommend him to friends that are looking for a Subaru

DebbieHuard

Dec 31, 2012

I had a great experience purchasing my new car here. I had wanted a Subaru Forester forever but always felt the price was just a little out of my reach. My husband and I went to Patrick Subaru and our sales rep, Nathan, was awesome. He really listened to what features were important to us and he was mindful of our budget. And, they gave us a great price on my trade in. All in all, we walked away with a price we were extremely happy with and exactly the car we wanted. I am so happy and would go back to purchase a car there again.

scoobyfan982

Dec 27, 2012

I was looking for a 2013 STI and Phil was able to find exactly the one I wanted. His knowledge of the car was quite impressive. The entire process was very friendly and efficient. I would highly recommend looking up Phil if you are interested in WRXs / STIs.

susie1416

Dec 19, 2012

I knew that I wanted a Subaru, I just wanted sure that I could afford one. Joe D. was able to make that happen. He was informative, energetic, down to earth and explained the car in and out without all the unnecessary fluff. The car handled great and was far better than what I had hoped for and I believe I got an exceptional car for the an exceptional price. Everyone we met on the floor were very friendly. We've had prior experience with the sister (VW) office and that's what brought us back...the customer service and price. We didn't want to go anywhere else. The car is great but it was talking to Joe D. that sealed the deal. Thank you.

Vmarch

Dec 19, 2012

I had driven a GMC Envoy since 2005 and I was looking for a vehicle with better mpg's. I saw a piece in the local paper about the new XV Crosstrek and was interested. I sent out a few emails to local dealers and Patrick Subaru's response was quick and seemed very friendly. I made an appointment and met with Nathan in November. I took an XV for a test ride and was hooked. I did go to a GMC dealer and tested the Terrain, but it did not impress me like the Crosstrek did. Nathan was very knowledgable and helpful. He has stayed in contact with me all through the process. I picked up my new vehicle on the 14th and I am enjoying every mile.While at Patrick Subaru, I met a number of people, all of them very helpful. I was also able to meet the owners...very nice.I hope the relationship continues on this very good note.

AlishaAli

Dec 11, 2012

I love my car!I've always driven Honda's and I felt like I needed a change. Glad that I went with A Subaru.

jayt

Dec 5, 2012

Everybody was extremely friendly and worked hard to make sure everything went smoothly. When I had a problem transferring my old plates, Nathan took it in stride and very quickly arranged for new plates! I got a great price, and Nathan and Tri spent all the time needed to ensure that I knew everything about the car and warranties.I would definitely buy again from Patrick Subaru and from Nathan or Tri!

lmartiros

Nov 21, 2012

This was my first time buying a car from a dealership. I was afraid I was going to feel pressured and uncomfortable, but Tri made this a very enjoyable experience. He was clear and very knowledgeable on all aspects of the vehicles, and was able to help me find exactly what I was looking for! Thank you, Tri. I appreciate all your help in this exciting purchase!

rhfwd

Nov 21, 2012

On Wednesday November 14, I took my car in for a routine oil change. As usual, Elvis was very friendly and good natured. I wasn't expecting that I needed the head gasket and front rotors / pads replaced. However, Elvis made things easy by explaining thoroughly about all the different service procedures, and why they were needed.I also was impressed when Elvis and the mechanic took me to the service bay to show me first hand what was going on. Of course, I also like the complementary rental car service.

ramoling

Nov 20, 2012

Frank Wilcox assisted us in the acquisition as well as making sure that we recieved great service with our optional accessories. He helped instruct us on the many features of our new vehicle. We were well pleased with the entire process and would recommend him and Patrick Subaru to friends.

lavoiesa

Nov 19, 2012

I had a great experience purchasing a 2013 Subaru Outback at Patrick Subaru. Luke was friendly, caring, attentive, and enthusiastic during the process. He was also very informative and helpful while I was viewing and test driving the vehicle. I would recommend Patrick Subaru and Luke to my friends and family! And he was right when he said I would love my new Subaru!

Ketitus

Nov 16, 2012

I recently purchased a 2013 Outback and had a wonderful experience from the start. I can't say enough about how wonderful Luke was to deal with,even beyond the point of sale.

dleesaur

Nov 12, 2012

This was by far the best car-buying experience I have ever had! I would highly recommend buying from Patrick Subaru. I drove past two other dealers to go to Patrick because the professionalism, courtesy and attention to detail was head and shoulders above the other dealers that I dealt with.

Alex A.

Nov 12, 2012

My wife and I purchased our first Subaru about 3.5 years ago.... a 2005 Subaru Outback Limited 2.5i. We were looking for a specific package and color in a used vehicle, and after shopping several dealers looking for what we wanted, Justin Beauregard who was our sales rep at the time called us with the exact vehicle specs we were looking for. After seeing it, we purchased and our sales experience was unbelievably smooth. Especially after having a somewhat less than stellar sales experience at another local Subaru Dealership. During the 3.5 years I quickly learned why those who drive Subaru's swear by them. The car was literally the most solid vehicle I have driven. The perfect blend between European build quality (very solid build) and Asian Car Reliability. Not to mention the performance in the New England weatherscape, etc.We loved our 05' however I was starting to get annoyed at the 05' based technology standard in the vehicle and started getting tired of burning CDs for the integrated Stereo/Climate Controls. And since I couldn't upgrade the stereo, it was even more frustrating. I have always loved the improved design of the Gen 4 Outback and the improvements made in 2013 to the model along with the safety technology in "Eyesight" made me really want the "upgrade" even more. So off to Patrick last week we went, I of course did some initial research on what I wanted and color combo/packages etc, and from walking in the door and looking at the exact vehicle on the lot we wanted to purchase, Nate Goodro was FANTASTIC. Very knowledgable on Subaru and very honest about Subaru's design intent and philosophy. For example, Subaru doesn't just add features to a car for the sake of adding features. They make sure when they add the features there is an exact purpose and valid need/use for the technology. This is something I greatly appreciate about Subaru.Now on price, Patrick blew me away. Like I had said I had done research on price and trade-in, and on the very first offer Patrick presented us with, they were spot on! I was impressed. Deal was done in minutes with no hassle. If I had to say something that would be an item to improve upon, but may not apply to everybody is, I would have loved to have an "STI type" package offered on the Outback. Some of us drivers out there, like the Utility the Outback has, but also like the design elements of a much sportier car, like the WRX STI, or BRZ. So maybe the ability to offer more STI type packages on the outback would be welcome in my book! These are little things, but hey I had to find something to improve upon!I have been taking my Subaru for ALL maintenance and service to Patrick and will continue to do so with this new Outback!Thanks Patrick Subaru! Customer Service is key, don't forget that!

mabedick

Nov 8, 2012

Hello Joe,First snowstorm of the season, 11/7/12, and my 2013 Impreza took the slippery Worcester hills in stride. This is the second Subaru I've purchased from Patrick's and I am a fan of the brand. Thank you for all of your sales help. You were patient in explaining all of the car's features and I could tell that you wanted to make sure I got the car that I wanted and I did! Thank you for your time and energy. I really appreciated it!Mary Ann Bedick

segoodell

Nov 2, 2012

I was on the hunt for a used Forester when Frank greeted us in the used car area of Patrick. He quickly assessed that all of the models were 2010 or older, and we were looking for a 2011 or newer with Bluetooth features. We looked at a few other options, including the hot new Crosstrek, but ultimately decided that the price he was offering on a brand new car (my first ever!) was a better deal than MetroWest Subaru was offering on a used 2011 Forester, and that it had everything we were looking for in a car. We have an active lifestyle, so the trunk space and all wheel drive is perfect for all-season sports and activities, and with kids, the Bluetooth calling capability and i-pod features are perfect for our family fun.Frank was up-front with us-smart dealers know that the customer has access to online tools to compare offers these days (and as we negotiated, I was checking my KBB app to make sure his offer was in line with the going rate). We walked away feeling like we got a really great deal on a new car, and the process was actually enjoyable. I'm a tough negotiator, and I felt like both the dealer and I walked away happy.Truth be told, the car wasn't even on the lot, it was still on a boat! So I felt like Frank went above and beyond to find me what I wanted, in the color I wanted, and then kept in good communication with me about the arrival date of the car. We had all of the finances, paperwork, and insurance worked out so that as soon as the car came in I could take it home (with 6 miles on the odo!). Patrick's checklist helped me prepare in advance for what could be a complicated process, but it wasn't.When I picked up the car, Frank went through the manuals in great detail, explaining new features I might not be familiar with (given that we have an older Outback already). Then, we went to the car and walked through various buttons, etc. and also set up some speed dial numbers from my phone.Overall, I was beyond pleased with my experience at Patrick and with Frank. I've shopped at 2 other regional Subaru dealers in the MetroWest and Stoughton areas, and I have not been impressed. And as a woman, I felt like Frank treated me (not my husband) as the customer, and with genuine respect. Even though Patrick is 19 miles away from my home on the Natick/Framingham line, I'll go there for service over the dealer that is just a few miles away.

JLink52

Nov 1, 2012

Preface: I'm a long-time customer of this dealership. Background: I recently had to give up the Impreza I bought from Jim Patrick and Bob Lacrosse all those years ago back at the Water St. location. It was just time after 13+ years. She finally needed a new transmission after 353,000+ miles of outstanding service to me, so I ended up getting the only car that could replace her- same exact car but only 57,000 miles- sadly from another dealership but only because it was a stroke of luck to even find such a vehicle. This review concerns the service I choose to continue receiving from Patrick Subaru. Most recent visit: I had to bring in my car last week for a 60,000 mile service. As it was planned a week in advance and knowing I couldn't wait in the waiting room this time, Elvis got me into a new car rental expeditiously. Off to work I went with the understanding that he would be in touch to let me know when she was ready for pickup and with any findings if need be. Turns out the mechanics were very thorough as usual and noticed an inner CV Boot had a tear in it. Because Elvis did a great job of explaining what the part's function is, what realistically could happen if left as is, and the exact cost of its replacement, I was able to make an informed decision on how to have them proceed. When I came later to pickup the car, Elvis was there to walk me through the details of the service that had been performed, closeout with the cashier, and let me know he would check with me the next day to make sure everything was running well. He indeed kept that promise. I had forgotten about the concerns that I was told were serious issues by another mechanic when I initially had to get the car inspected for registration. I voiced those concerns to Elvis as well as ones I had been told to look out for with a car that age that hadn't been mentioned the previous day. He said he would check with the mechanic who worked on her to see if there was anything that hadn't made it into the checklist comments. He kept that promise as well and let me know that the mechanic did indeed check those concerns and that everything mentioned looks good still. I felt assured that the mechanics there were being straight with me and will let me know of any issues that need to be addressed.Summary:I appreciate receiving personal and personable attention from the same service rep I see initially through to the closeout and follow-up parts of the service transaction. I appreciate that the service reps I deal with keep their promises to me whether it's price, time commitment, or follow-up related. This is why I continue to be a satisfied service customer of Patrick Subaru.

RohitVenugopal

Oct 30, 2012

I was in the market looking a Subaru Legacy (pre '10 model). I decided to check out the inventory at Patrick Subaru because my family had a car from them and were pleased with their service. Note that this isn't the first dealership that I visited for this car.I called ahead and made an appointment. I met Phil Sheridan. We first sat down and discussed my options, my preferences and so on. He was knowledgeable and answered my questions satisfactorily. I was then taken to look at the inventory. Spent a lot of time checking out the options and then chose a car for the test drive. Phil suggested a good route for the drive that was a mix of city and highway, that would allow me to test all the features. After the drive, I wanted to buy the car if I got a good deal.I asked for the car-fax. Note that they do not use Car-Fax here but some other system. Very similar in details but can be confusing for a first-timer. The car had some minor repairs done, which i would have missed if they hadn't been pointed out by Phil. After some negotiations regarding the price, we had made a deal. They threw in all-weather mats and auto-dimming rearview mirror as part of the deal.Went to pick up the car the next day and finish the paper work. Car was exceptionally clean, just like new. During the paperwork, I was handed off to some other gentleman who handled the money related issues. This was probably the only part in the whole experience I was not comfortable with. I was put in the spot decision about buying an extended warranty from Warrantech (Custom Edge). I did settle for the cheapest option knowing that I can cancel within 2 months if I changed my mind. However, I would have liked it if I weren't put into such a spot.Overall, I liked the experience with Patrick and thank Phil for helping me find an awesome car. I would give them 4 stars for the buying experience - 1 star taken off because of the extended warranty spot decision requirement. Phil did follow up with me and made sure that my car was running as I wanted it. Customer Service - 5 stars.

ABCM

Oct 30, 2012

We went to Patrick Subaru to look at a Legacy sedan we'd seen on autotrader. Phil Sheridan helped us. While the transaction was very straightforward, it was a pleasure dealing with Phil, who was knowledgeable about the car, enthusiastic about the brand, and friendly and low key personally. We are delighted with the car, and would recommend Phil and Patrick Subaru wholeheartedly.

firsttime

Oct 30, 2012

I bought my first car at Patrick Subaru and had a great experience. Mike Katz and Jason Patrick helped me with my purchase. They were extremely helpful and available. They continually checked in with me but I did not feel pressured or stressed during the process. I would definitely recommend this dealership to anyone looking to buy a Subaru.

FirstTimeCarBuyer1

Oct 26, 2012

I bought my first car at Patrick Subaru and had a great experience. Mike Katz and Jason Patrick helped me with my purchase. They were extremely helpful and available. They continually checked in with me but I did not feel pressured or stressed during the process. I would definitely recommend this dealership to anyone looking to buy a Subaru.

jlh1213

Oct 26, 2012

Went into Patrick with an idea of what we were looking for. Phil and Steve (sales manager) found both cars I was looking for right away. I test drove both, found the one I liked, and they wrote it up right away. Also fixed an issue on one of the rims free of charge with the purchase. Phil is easy to work with and knows his stuff- a welcome combination in a car dealer!

Ronald L. Banfill

Oct 25, 2012

Overall worked with a great salesman, great dealership. The saleman took time to go over all my questions and concerns prior to purchasing an Outback. This is my second vehicle purchased here and would go back again. Word of mouth will continue to be passed on.

Tmarzano

Oct 25, 2012

My son bought a new 2013 Legacy and we worked with Nate as salesperson. He was great and we enjoyed the experience in addition to getting a good price. My only small problem was when we spoke with the Finance Guy. He told us that they were going to get a license plate for the car and I mentioned that, even though it might seem like kind of a silly request, we didn't want a place with 666 in the number. His response was "If that comes up, there's nothing I can do about it." Well, here's the deal: When I've just handed you a check for $22,000+ and have a fairly mundane request you tell me, sure, no problem. Not, there's nothing I can do about it. If that number had come up, and if he didn't do anything about it, the deal would have been off. Simple as that. Tracy Marzano

rita.barnett.353

Oct 22, 2012

Great working with Tri.He spent a lot of time showing us cars, then explaining all the "ins & outs" of my new Legacy. Will definitely tell others about the positive experience about working with Tri & Patrick Motors

electrikathe

Oct 21, 2012

I live in Maine and drove to Patrick to purchase specifically a used Forrester. I had done research on line for prices and availability and no one could beat the price and selection. I drove away an extremely satisfied customer.

megrossman

Oct 21, 2012

This dealership was very smooth and efficient; I was driving away with a 2013 manual Impreza sedan before I even fully knew what happened! I had done the usual research, and test driven a few other cars, but planned on doing only a test drive that day. My salesman, Phil Sheridan, was super informative about the Impreza, especially safety features. He was so enthusiastic about the Subaru brand! Before the test drive he gave us an inside & outside top to bottom front to back tour of the car. He even arranged for a sudden rainstorm (duration 15 minutes) to show off the car's AWD. When I took delivery, he gave a nice tutorial to get the bluetooth feature working and showed me all around the service area. The car isn't as much fun to drive as the Mazda3 I traded in, but has the best pick up of the 4 cylinder AWDs I trialed, and holds the road well in the rain at highway speeds. So this winter - bring on the snow! I will not be missing any work days due to weather!

Karengd

Oct 13, 2012

Buying a car is a major purchase, and a major decision and we could not be more pleased with our 2013 Subaru Legacy 3.6R from Patrick Subaru, and especially the attentiveness and knowledge of our salesperson, Joe Dineen. We had done lot of research prior to meeting with Joe. My husband has owned Subaru vehicles in the past, but this was my first Subaru. Since the 2013 models had not yet arrived, Joe brought me to a comparable 2012 model and explained the similarities between the models and what I would love about the vehicle. I was there on a busy Saturday and Joe treated me as though I was the only customer of the day and I really appreciate his attentive service, attention to detail, and willingness to answer/explain everything to me. From the day the car was ordered, he kept us up-to-date regarding its arrival status and the transition into our hands going through every feature in a detailed manner. Knowledge of a car line is one thing, the personality to make you comfortable with the purchase, the dealership, and the staff, along with the willingness to assist at every stage of the process is another and Joe excelled in all.

audrab

Oct 6, 2012

The service department did a great job taking care of me and my outback when I brought it in earlier this week. The techs were able to quickly diagnose the problems; Elvis did a good job explaining the issues to me; the work was completed in a timely manner. I chose to get the interior detailed on my car, and they did an amazing job. My 5 year old car looks new again on the inside.

Dev love

Oct 3, 2012

We had two 2003 Subarus, a Forester and a Baja, and decided to look into trading both of them in and getting a more current car. I contacted Luke because I'd been impressed with his attitude when I met him briefly months earlier when we were in for service. Working with him was a pleasure - a rare circumstance in automobile purchase transactions. He was remarkably responsive and efficient and we quickly worked out a deal to trade in our cars and purchase a 2013 Impreza Sport. He managed to find the perfect vehicle and had it on site within a few days. I threw a complication into the mix since I'm particular about tires and wanted a different type than the standard on the car. Luke connected me with Jim, the Parts Manager, and in a few minutes on the phone Jim was able to locate and order the replacement tires & commit to having them installed so there'd be no delay in delivery or additional cost to me - not even for the labor involved to mount/balance. The car was delivered as promised, perfectly prepared, and with very reasonable financing. Luke and Jim were my primary contacts but they worked with others throughout the different departments and managed to deliver an exceptionally satisfying overall experience. Yes, it was a normal business transaction for Patrick, but the focus that these two applied to ensure that everything came together as hoped is pretty unusual. If you're looking for a vehicle, I'd absolutely give these guys a shot at the business. And I'm also delighted with the Impreza - I make up reasons to roll it out of the garage and drive.

Terrible Impreza

Oct 1, 2012

Took delivery of an 09 Subaru Impreza hatchback with a dented rim and later to find out a rear defroster that half works and warped rotors. Their response to a dented rim was "we do a 150 point check on all cars that we sell", I'm pretty sure trued rims should be on there but since they never produced a checklist from my car I'm guessing it was never done. They would swap the rim from another car on the lot is what I was told by the Service Manager or have it fixed. Horrible Service would never go back to the dealer ever again.

eriksen57

Sep 25, 2012

Joe D. was excellent from the minute I walked into the dealership. I know many single women who have had bad experiences with car salesmen - either being condescending, or being ignored, or being creepy -- but none of that describes Joe. He was very knowledgeable and respectful and helpful. Totally professional. I bought my car on the first visit and he was a great help regarding options, too. I would recommend Joe D. and Patrick Subaru...very highly!

audrap

Sep 21, 2012

The service department did a great job taking care of me and my outback when I brought it in earlier this week. The techs were able to quickly diagnose the problems; Elvis did a good job explaining the issues to me; the work was completed in a timely manner. I chose to get the interior detailed on my car, and they did an amazing job. My 5 year old car looks new again on the inside.

skiy

Sep 19, 2012

Incredibly friendly, helpful and professional right from the beginning all the way till the end. No matter the question or assistance that I asked for, an answer and a solution would always be given.

jilleem

Sep 10, 2012

We worked with Tri Le to purchased a 2013 Outback and he couldn't have been more informed or helpful. He had/has extensive knowlege of the vehicle and answered all of our questions. He helped us through the whole process and he kept in constant contact with us, so we always knew what was happening. We drove 50 miles to come to this dealership even though we have two Subaru dealers much closer to us. When we buy our next Subaru we will be coming back to Patrick Subaru.

Susan T

Sep 8, 2012

This is an unusal "shout out" because I am on a trip in Michigan but ended up calling my Patrick. I was on I69 somewhere in the middle of Michigan (I am from the Worcester area)and my "check engine" light came on -- my 2010 Forester. Additionaly, I had been traveling at 70 mph on cruise control, and when the check engine light came on, I lost the cruise control--but the cruise control light kept blinking. I called Subaru Roadside Assistance but the best they could do was tow my car to a Subaru dealer 55 miles away. One problem: They were closed and would not reopen until Monday. Not good. I was due in New York on Sunday afternoon. So, I called AAA. They had nobody in the area who could help. It had to be a Subaru dealer. With a hope and a prayer I called Patrick Subaru hoping against hope that someone was still in the service department. Andy answered the phone. I explained my situation and added that I had checked the fuel cap and it had been loose. I had tightened it but but check engine light stayed on. Andy assured me that it was entirely normal that I lost cruise control when the check engine light came on; it is a safety feature. He also assured me that the check engine light would resset itself in 50-100 miles and that it was okay to drive the vehicle as long at the check engine light was not flashing (which it wasn't). Andy was very calming and reassuring--especially since I was over 800 miles from home. I drove a little over a hundred miles with the check engine light still on and stopped at a motel for the night. After I unloaded my baggage into my room, I went back to my car to drive to a restaurant. Andy was right! The check engine light had reset itself and was off. Thank you, Andy, for your reassurance and awesome customer service.

ddev

Sep 6, 2012

We had two 2003 Subarus, a Forester and a Baja, and decided to look into trading both of them in and getting a more current car. I contacted Luke because I'd been impressed with his attitude when I met him briefly months earlier when we were in for service. Working with him was a pleasure - a rare circumstance in automobile purchase transactions. He was remarkably responsive and efficient and we quickly worked out a deal to trade in our cars and purchase a 2013 Impreza Sport. He managed to find the perfect vehicle and had it on site within a few days. I threw a complication into the mix since I'm particular about tires and wanted a different type than the standard on the car. Luke connected me with Jim, the Parts Manager, and in a few minutes on the phone Jim was able to locate and order the replacement tires & commit to having them installed so there'd be no delay in delivery or additional cost to me - not even for the labor involved to mount/balance. The car was delivered as promised, perfectly prepared, and with very reasonable financing. Luke and Jim were my primary contacts but they worked with others throughout the different departments and managed to deliver an exceptionally satisfying overall experience. Yes, it was a normal business transaction for Patrick, but the focus that these two applied to ensure that everything came together as hoped is pretty unusual. If you're looking for a vehicle, I'd absolutely give these guys a shot at the business. And I'm also delighted with the Impreza - I make up reasons to roll it out of the garage and drive.

maura018

Sep 5, 2012

I had a very good experience when buying my used Subaru. All employees went out of their way to be helpful and were very friendly, especially Luke Latham. I found them very reasonable with price. When I received my car, it was in excellent condition and all minor changes I had asked for were taken care of.

rrmagero

Sep 5, 2012

Lisa got me in the door with her quick email response and showing me a car that met my criteria. Joe D. met me at the door and was casual and informative. I appreciated his down to earth friendly style. He recognized that I had done my homework, had visited other dealerships and was ready to buy. No pressure. No bull. It was here's the price I'm willing to pay today. The result was they beat the other prices and the car had more options. Most importantly they had the car! The other dealers could take up to 8 weeks for the color and options I wanted. My wife and I had a good time with Joe D. on delivery. It was fun and through as he explained the whole car to us. My wife bought a Subaru in 1983 at the old Harding St site and that was also a good experience.

cpsdan

Sep 4, 2012

Patrick Subaru and John were awesome to work with. Started with a great used Forester and worked with us to get the price lower than I thought possible and lower than any other dealers in the area and we tried most of them. After weeks of working on this problem Patrick Subarau was our solution. What a great solution they were !

jennifer.willson.391

Aug 26, 2012

I have only owned three cars in my life. The first one I bought "somewhere else," but the second and now the third I bought from Patrick Subaru. It is a safe bet that any cars I buy in the future (hopefully not too many, since Subarus are built to last) will be purchased from Patrick Subaru. Nate Goodro was an excellent salesman -- friendly and professional, and he obviously likes his job. It is refreshing to interact with someone who takes pride in his work. He is definitely an asset to Patrick Subaru.

TerribleImpreza

Aug 25, 2012

Took delivery of an 09 Subaru Impreza hatchback with a dented rim and later to find out a rear defroster that half works and warped rotors. Their response to a dented rim was "we do a 150 point check on all cars that we sell", I'm pretty sure trued rims should be on there but since they never produced a checklist from my car I'm guessing it was never done. They would swap the rim from another car on the lot is what I was told by the Service Manager or have it fixed. Horrible Service would never go back to the dealer ever again.

Van Fifi

Aug 22, 2012

Tri Le is the reason why I purchased another vehicle from him, heck, I might even consider a Cadillac if he were selling one (just kidding). Friendly, knowledgeable, easy to deal with, helpful, considerate are main assets. In general, good experience with dealership though no experience with maintenance at this time. I would absolutely refer friends to his care. And I love the Impreza and the BRZ.

dermatology

Aug 21, 2012

Patrick was a great dealership. This is the second new car I have gotten from them and enjoyed both experiences. Absolutely painless. Russ is a great person to work with.

bryan.kaanta

Aug 15, 2012

Felt very comfortable with Tri from the first moment we walked inside the dealership. He was friendly, knowledgeable, and didn't put any pressure on us; either as to what type of car or to make the purchase quickly. He wanted to make sure we moved at a pace we were comfortable and understood all the options available to us. The other staff we interacted with were similarly friendly and relaxed even while negotiating price. Of the five dealerships we visited Patrick was the most professional, least pushy, and best experiance. We are very glad to have worked with Tri and the rest of the staff there.

irie_jamaicanguy

Aug 14, 2012

What can I say, the guy opened the door for me and was very attentive to as much as my first words. I work in the Customer Service field so I was checking all of his interactions and skills, unknown to him and he just blew me away. Very patient, very courteous and even kept on offering me a cheaper car, still giving me an option to change and not pressuring me to buy. After I had purchase my new vehicle, he still made himself available to answer any questions I might have. That is the epitome or great service and I wish that all companies that solicited my business treated me like Nate! Thank you kind sir!

prince500

Aug 13, 2012

As a customer it can be overwhelming walking into a car dealership. In a previous life I had worked as a sales rep in a high pressure sales environment and was prepared for the kind of treatment many people expect. But Nate was a complete surprise. He was attentive, patient and highly knowledgeable. He instinctively knew when to step back because I needed time to think and was encouraging and supportive when I needed him to be. To anyone interested in purchasing a Subaru, I would highly recommend a visit with Nathan Goodro.

NTArsenault

Aug 13, 2012

I purchased a low mileage, 2009 Legacy from Patrick Subaru and dealt with Phil throughout the sale. Phil made the entire process extremely smooth and easy. He was very helpful and quick to answer any questions I had regarding the vehicle & buying process and has kept in contact even after the deal was done. That, in my opinion, is the most important aspect of buying a vehicle from a large dealer such as Patrick. The fact that he is concerned and shows interest even after the deal has been done is outstanding, and has left me with a very good impression of the dealership. I will most certainly be returning for accessory purchases because of this and would likely visit Patrick Subaru again for any future Subaru vehicle purchases. Thanks again, Phil!

masabill123

Aug 9, 2012

I originally went in looking to trade my truck in for a used Impreza hatchback. After working with Luke for a short period of time, he had a deal worked out I couldn't refuse on a brand new Legacy. From the minute I received my first e-mail from Colleen I could tell I was in good hands and was going to be treated the way I wanted to be from a group of sales people. When I got to the dealership the front door was opened for me and I was greeted promptly by Luke and he assisted me with getting my info from Lisa. From there we sat down and he took my info like normal and we went from there. After some number crunching he came out to find me outside looking at the inventory and suggested a test drive in a new Legacy. The test drive went well and the car was awesome. We went back and got down to business. From there we had final numbers drawn up and I agreed to the deal. I live in Rhode Island and they had to go to a RI registry obviously, but that was done next day and the car was ready for pick up when I got out of work. When I got there the car was all shined up and ready for me to take her home. Luke went over everything in the car with me button by button. At the time I thought I understood everything, but if I need help with anything, Luke told me to contact him at any time and he would help me out. Luke was very down to earth and knew his stuff. I will definitely go to Patrick Subaru again and look forward to trading my wife's Subaru Impreza in there in the near future.

Marie.a.arakelian

Jul 27, 2012

Recently purchased used Forrester from Nate Goodro at Patrick's and had a great experience! Nate was spectacular to do business with. He was professional, had great follow through, and was incredibly knowledgable about Subaru products!!! We highly recommend this dealership and this wonderful salesman! Thanks for making this happen for us Nate!

uscga03

Jul 11, 2012

Luke was great to work with. He was very attentive and listened to what I wanted not just what he wanted to sell. He did his best to move the process along but kept checking back in with me and even offered his phone charger to me. From walking in the dealership to driving home in my 2009 Acura TL took under 3 hours. This was my second purchase from Patrick and I would buy from them and Luke again.

Aplecloud

Jul 10, 2012

I moved up to MA from out of state, and Patrick Subaru made everything so smooth and painless that I was pretty much able to just walk in, sign, and drive off with the car. They were even able to make sure that the car had real MA license plates (not dealer plates) to put on for when I arrived. If or when I buy another Subaru, I will definitely go back to Patrick Subaru.