Used Cars for Sale at Patrick Hyundai of Schaumburg in Schaumburg, IL

phil38c

Nov 10, 2016

THE SALES PERSON WENT OUT OF HIS WAY TO EXPLAIN THE CAR TO ME AND MY WIFE, HE WAS VERY EASY TO DEAL WITH AND WOULD BUY ANOTHER CAR FROM HIM

dplucas1967

Nov 9, 2016

Our salesperson was professional and informative and friendly. I had researched the model before I went to the dealer. All his answers were in line with what I had learned about the vehicle. I very pleasant experience. I was very impressed. this was not the case with some other dealers in the area during my search for a car.

steven.pflanz

Nov 4, 2016

Patrick Hyundai provided me everything thay I was looking for. The cars are well made, affordable, and contain modern technology. Sirius XM radio is a great feature too. Their sales department are honest and sincere and care about their customers

orzechmargaret331

Nov 4, 2016

Great and very thorough dealership and very organized professional and didnt stay there too long like other dealerships nice friendly and took there time to explain everthing so much thoroughly then others.

Guy Cozzi

Nov 3, 2016

Very efficient, courteous, and professional. Worked with me online before coming into the dealer. Got the exact car I wanted at the price we discussed. No surprises

mellonej22

Nov 3, 2016

Randy was the best salesman I have ever worked with. Great at listening to what I wanted in a vehicle and what price I could fit into my budget. He really was genuine about getting what his customer wanted and not being an over pushy salesman trying to make a quote. I would recommend any of my friends and family to go see Randy and buy their next vehicle. I love my new car and very thankful for all the great service.

angiefee19

Oct 30, 2016

Randy helped me through the entire process of buying my first car. He was very helpful and informative, and I have had no problems with my experience so far

shpflan

Oct 29, 2016

Patrick Hyundai was fantastic, quick, and easy to work with. Their car salesman Manny is the best car salesman in Schaumburg, and I would highly recommend his service to anyone looking to buy or lease a new car. You can really tell when customer service is important to a dealership, and Patrick Hyundai makes that their focus. Their passion will lead the car industry for years to come.

difranco98

Oct 28, 2016

From the moment I walked in the door I felt comfortable with the staff at Patrick Hyundai knowing they could help find me exactly what I was looking for in a vehicle.

vmakowski1

Oct 28, 2016

The salesman was friendly and not pushy. I stopped in at 8:30 just for a test drive. I didn't have intentions to come back to this dealership to purchase. He actually stayed there until 9:30 going over information and made an offer on the vehicle. I came back the next day to purchase. Im glad I stopped by. I had another dealership closers to my home that did not have the vehicle on the color I wanted in Stock.

darrin_miller

Oct 27, 2016

I worked with Manny in the sales department, he was very professional had great knowledge of all the cars I reviewed and was very helpful through the process. I had brought my old car which had broken down after many years of use and the Service department was very quick in assessing the issues and providing me options. Overall I was very happy with all aspects of this purchase as it was much easy than past experiences at other dealerships.

Jeffbono

Oct 26, 2016

All staff I had the pleasure of meeting were extremely helpful and polite. I worked with Randy when I purchased my new car and I could not have expected how great he was. Randy went out of his way for me by talking on his day off and explaining in depth the features of the car as well as his best practices with the technology. I would recommend this dealer to anyone who is looking at purchasing a Hyundai. They have great staff, location, and a wonderful facility.

krath777

Oct 25, 2016

I was greeted almost immediately by Tom and he had all the answers to any of the questions I had.i would recommend my friends to visit this dealership.

cdonovan18

Oct 23, 2016

Patrick Hyundai is a great dealership and is a pleasure to work with when buying a car. This was the first car I bought and the process was much less intense than I expected.

sue.choi

Oct 22, 2016

The sales person was nice and kind. I felt the management was very poor. The manager was rude and showed he doesn't care. They don't know how to attach the plate to the new car until the sales person asked them to re-screwed to the car. I think only sales person is working on this dealer.

Coolbreeze

Oct 22, 2016

The experience was very nice. The staff was very friendly and helpful. The selection of cars and trucks was quite large giving you plenty of choices.

gvinci1

Oct 21, 2016

From the moment I walked into Patrick and met Tom I felt no pressure to purchase a car. Tom offered a test drive that I was more then anxious to take and when i got back all my questions were answered to my satisfaction. Tom and all Patrick employees were very knowledgeable and that allowed me to feel confident in my purchasing the car at Patrick. I love driving my G80!

ichiban0418

Oct 18, 2016

Went to dealership test drove new 2017 Elantra. Tested out vehicle, opened trunk with remote and then truck would not close on brand new car. Told salesman wanted different car, did not trust this car. Salesman took into service and said it was just a piece of new plastic in it. But that was not the case. Took car home and now trunk would not latch. Was told it was just a piece of plastic stuck and now it was removed. Will work great now. Had to used string now to hold my trunk closed on brand new 2017 car. Should of choose new car. Feel I was misled to get the sale. Now can't have trust in the dealership to recommend or buy another vehicle from. Even though dealership replaced the locking mechanism after bought and complained to dealership. The problem should of been fixed before sale and not misled coustomer.

kszypcio

Oct 15, 2016

I have to admit, I was pretty happy with my purchase of a brand new 2013 Sonata. The car ran great, the service was always pretty quick and hassle free. My only complaint was that the management team was very cold and unwilling to work with you when it came down to making the deal. But that's how most dealerships are, right? They have to make money. On the service side, this is where we run in to issues. Recently my engine seized due to the fault noted in the law suit against Hyundai. This was the first time that Hyundai put me in a dangerous vehicle, didn't take responsibility for it, and continued to lie to me. During the time it took to get my car fixed, they provided an uninspected loaner vehicle, took my credit card information, and had me sign a form that was never filled out or explained. The side wall of the tire ruptured (something that is covered by manufacturer's warranty) on a straight road which threw me against a curb and caused damage to the back tire as well as the rims. This is now the second time that Hyundai, specifically the staff at Patrick, put me in a dangerous car. Their negligence is unbelievable. What's worse is that the service manager's attitude and customer service is reprehensible. He shouted over the phone after finally responding to my seventh phone call, blaming me for the damage and saying it was my responsibility. He took it upon himself to harass my insurance company and charging my credit card without ever providing me a bill or letting me know when and why he was charging me. When I asked, he would just shout more, lie to me that he was the highest manager in the chain of command, and state that he was sending me to collections. The culture at Patrick Hyundai is toxic. They lie when they know they can get away with it, refuse to listen to client needs, and simply don't care. When I finally got my car back, which I'm never taking back to them again, there were parts in the backseat. To this day my car still doesn't run the same and the charges are still on my credit card for a loaner car that could have killed me had I been at the wrong place in the wrong time. I would never recommend doing business with them, especially when I attempt to call the general manager and he would not answer my calls.

Michael J. Smith

Oct 14, 2016

I appreciate the combined efforts of the entire staff to make my purchase a very simple procedure. From Service to Sales to Finance, and more, it really felt like I had an entire team of representation and support to make my purchase. Much appreciated.

mderdzinski1

Oct 14, 2016

This was a new experience for me as I had never purchased a vehicle without my spouse, who was in the car business for 50 years. I truly appreciated the professionalism of the staff and their helping to educate me on the finer points of my new Santa Fe.

kkozenczak

Oct 14, 2016

Excellent public relations! I would definitely refer people to Patrick. Everyone is very courteous and does not pressure like many cat dealership personnel. I like that.

frogy740

Oct 13, 2016

From start to finish I felt as though I was a valued customer. The process was very friendly and I never felt any high pressure sales tactics. My sales person was excellent and I will recommend him to my friends who are looking for a Hyundai to buy.

gamma2poderosa

Oct 13, 2016

My only complaint is with regards to my financing, I had to challenge the manager to a lower rate from another lender for him to grant me a lower finance fee. I feel that if he had given us from the beginning the lowest interest rate then I would have not been troubled with coming in twice to resign the contracts after we informed them of the lower rate available elsewhere.

Happy Days!!!

Oct 12, 2016

Went to another dealership and had a really horrible sinking feeling to my stomach experience. Then my wife and I went to Patrick Hyundia and had a completely opposite experience. Manny and Theresa were outstanding I would recommend this dealership to everyone! We left this dealership confident in our purchase and without any doubts. We will definitley do business with Patrick Hynudai again!!!

TarunKumar2016

Oct 11, 2016

Most important part about Manny was he did not rush me with the sale. Took his time and made me feel easy with the test drive and everything. Looking forward for my future business and / or similar recommendations.

maryncarly

Oct 10, 2016

Second time at this dealership. Manny is very professional. Not pushy, Very satisfied with my car and the finance process. Also the gentleman I believe was from service department who made sure I had the car mats before I left the dealership.

Robinson2013

Oct 7, 2016

Manny, Tony and Theresa made this our experience with Patrick a great one. Would definitely recommend this dealer and employees we dealt with to friends and family.

Bill

Oct 6, 2016

Salesman Dave Polcik is knowledgeable, efficient, friendly and a joy to work with. He's anoutstanding employee. Appreciate his patience, understanding and help following my purchase.

Emilyb

Oct 4, 2016

This was my first time purchasing a vehicle. The staff was extremely helpful and helped me find the perfect car to suit my needs. Overall, I had a great experience. I will definitely shop at Patrick Hyundai again and recommend this dealership to friends and family.

cubs1023

Oct 4, 2016

Great experience. Randy was very helpful, would definitely buy from him again. He took time out of his day off to help me and my wife purchase the vehicle we wanted.

wagner.eric25

Sep 29, 2016

Everyone was very helpful and I was able to drive away in a wonderful car at a great price. Definitely would recommend this place to anyone looking for a new car

Kurek

Sep 29, 2016

Randy was a great help. Very informative and sincere sales/leasing representative. Gave me the time I needed to decide and went over multiple options with me to best match my situation.

robert bricker

Sep 28, 2016

Patrick Hyundai and my Sales Rep Manny Diaz were excellent in all phases of this sale! Negotiatins were fair and the service has been outstanding.

grantoldman

Sep 28, 2016

This was our second new vehicle purchase from Jack Kim at Patrick Hyundai. The first was a new Santa Fe...in 2008. Yes, Jack is still at the dealership after all these years, which is virtually unheard of, at least in a mainstream automotive brand. And like last time, the purchase process for our 2017 Tucson went completely smoothly. They had the vehicle I wanted in stock and presented pricing in a straightforward and transparent manner. Jeff, the finance manager, made closing the deal quick and painless, with no pressure to purchase any of the extras. That being said, we did get an extended warranty because we had one on our Santa Fe that ended up more than paying for itself. Overall, this was an extremely pleasant experience, and I can't recommend Jack Kim or Patrick Hyundai highly enough.

Ken33

Sep 26, 2016

Went looking for a great vehicle for a great price, and The people there helped Me fill my families needs and wants! It truly was a wonderful experience.

wazp

Sep 24, 2016

During the day we visited multiple dealerships, and this was by far the most inviting and chill. No eager sales guys that just jump all over you, just a quick greeting asking if they could help with anything. They gave us privacy when just browsing and at the same time super helpful with any questions we had.Left with a new car, yay!

Jill B

Sep 21, 2016

Our 3rd Hyundai with Manny. We waited for him to be free so we could work with him. Great Car, Great Guy! Explained everything and worked with us to provide the best deal. I finally have my red dream car!

rick g

Sep 21, 2016

The whole process went very smoothly. Manny Diaz handled everything very professionally but with a friendly demeanor. I visited four times over a lengthy period and he was always very accommodating answering my various questions. The actual purchase was handled quickly and efficiently. Manny Took a sizable amount of time to show me the many feature of the auto and how to operate them. What I appreciated most about Manny was that, after my visit, he did not "bug" me with constant phone calls as other dealers did. He periodically checked in with me but was not a nuisance calling several times a day. Overall the experience was pleasant, friendly, and yet businesslike. I give Manny a 6 STAR rating.Rick Gerz

allen584

Sep 21, 2016

The process went smooth and steady, nothing to complain about. Right after the test drive and was informed well about the model, I was sold.

jackdriscoll

Sep 20, 2016

I came in to look for a new car knowing I had to get a new lease by the end of October. The people sat down to check my deeds and found the car that was perfect for me. By the end of the day I had traded in my old car and left with a new car all ready to go. This was a great experience and a great deal on a new car.

Eric W

Sep 19, 2016

Leased a 2017 Hyundai Elantra, car works great so far. The leasing process took 5 hours which was a bit of a pain but the staff was very attentive and helpfull throughout the process.

blindhero

Sep 16, 2016

staff was not push and worked with me. although I was not able to lower payment that I wanted, my salesman tried to help to lower as much as he could.

eddiedue

Sep 11, 2016

Randy was very nice to me. He treated me as if I were family. Even bought me lunch. Thank you so much for a great experience.

al.piskorski

Sep 10, 2016

This was my first purchase from a dealer in 30 years and it went better than expected. My sales rep was knowledgeable, helpful, patient and thorough. We examined several possible option packages, took a test drive and came to a good deal on the Elantra.

linda.downey

Sep 8, 2016

I wrote a review earlier, so I don't know what this review is for. Mazen was wonderful. A pleasure to work with. Scott was also very pleasant to work with.

brownstanleyj

Sep 8, 2016

My experience was outstanding, the dealership and staff was friendly and helpful. Hyundai has our business from now own. I will spread the word that Hyundai cars and the dealership is outstanding, i will express and relay our experience to our family and friends.

hairy

Sep 8, 2016

This is my 3rd purchase at Patrick Hyundai. Love the dealer, the ease of where it is located! Had a great experience will all staff, even the receptionist!

Brewfan16!

Sep 6, 2016

Everything went well, from start to finish. . They didn't have the vehicle in stock that I wanted, but they did a search and had one in a few days. I would definitely go back again!

newcar2017

Aug 31, 2016

customer service was excellent! since I sold my car rather than trade it in, I was able to get a loaner until my vehicle was ready for me to pick up. Made that part of the experience easy!

ranjit.chat

Aug 31, 2016

We were not informed about the Gap Insurance and disposition amount of $400 before sign in. Though we were satisfied with the sales person, but not with the Managers.

rosa.maizonet

Aug 30, 2016

Great selection of cars, friendly service, great staff overall. Definitely plan to return when I plan to buy my next car. thanks for the great hospitality!!!

donviecelli

Aug 30, 2016

My wife and I were treated very well at Patrick Dealership and found the right SUV for our needs. The sales person was very helpful and answered all our questions. We also received the best deal for a 2017 SUV and signed a three year lease with option to buy. We look forward to working with Patrick in servicing our new SUV.

Caroline

Aug 29, 2016

My experience was fabulous from the moment I walked in until I drove off the lot with my new car. I shopped for a Hyundai because of their superior warranty. But will recommend this dealer also because of their great service & staff.

Happy

Aug 28, 2016

Found a car right away the price was good it was an excellent condition super nice salesman within a few hours I had bought myself a car

John

Aug 27, 2016

From sales through service. Good people. Flexible and found the correct model and option package for my budget. Would recommend this dealership and these vehicles to anyone in then market.

Pepsi Bob

Aug 27, 2016

Just a really great experience, from sales man to signing ,really that's it ,second time back for a Hyundai, first experience buying from Patrick brought me back

LadyAng2016

Aug 26, 2016

I was greeted with a pleasant voice and a smile by one of the salesman his name is Mazzen Shunnarah. His objective was to make sure that I was satisfied from start to finish. He asked me what I wanted and I told him and he explained to me diligently each step as we were taking them one at a time. The application process was smooth and less complicated than I thought. I was impressed with how much knowledge he knew about the vehicles and was able to explain the difference between them. He was kind enough to help me with transferring my things from one car to next. Maz has great integrity which is awesome in the car business, I would like to thank his manager Tony for being nice and making sure that my credit wasn't hit hard by contacting more than five banks during the application process. I also would like to thank Jeff in the finance department for being patient with me while I take time to make a decision on the car loan due to the note being a lil over what I had budgeted for. My overall experience was excellent and the team had exceeded my expectations.

chrisnmattsdad

Aug 26, 2016

This is my third vehicle purchased from Patruck Hyundai. The sales manager Tony Kesner and salesman Manny are easy to work with and extremely professional. They both know and understand their products as well as their competitors like nobody else!

jancia94

Aug 24, 2016

Overall I'm very happy with the service i received. Randy was very efficient with not only helping me pick out a car but also took the time to educate me on the functions.

jito11

Aug 19, 2016

Basically came twice to the dealership. First salesperson I met was no longer there, but was quickly assigned a new person to help out. Very friendly and patient. Made an appointment to see the sales person early Saturday, and he was readily available for me. I expected to be there for two or three hours, but most of the time was occupied with the purchase process. Little idle time. Nice no hassle experience.

teri.masino

Aug 18, 2016

My husband and I have bought cars together many times over the past 35 years together. This purchase at Patrick Hyundai was the best experience, my husband did not have to raise his voice or get stressed out over car salesmen games. Mirek and Patrick Hyundai and the Santa Fe Sport are Highly recommendable, thank you!

mshunnarah

Aug 11, 2016

good experience, would definatly recommend maz as your salesman, great staff, went in with my guard up and they took it all away and made me comfortable, thx Patrick Hyundai for my great experience.

lonewolf092456

Aug 11, 2016

Overall, another fine experience regarding my 4th purchase through Patrick Hyundai. Although, I cannot make any commentary about my service work, as it is not yet completed, on my newest purchase. I look forward to receiving my car in a timely, satisfactory manner, without issues of any form. So far, everyone has been pleasant, helpful and I plan to continue referring people I know, to this dealership. All staff have been knowledgeable, professional, friendly & helpful, up to this point. Moving forward, I will be certain to appropriately voice any concerns that may arise concerning my future interactions with your dealership. Thank you.

Flynn1

Aug 11, 2016

I can't say enough about my experience purchasing my new vehicle. From my salesman David Polcik to the customer service agent Anthony to the finance individual. What a great team. Thank You!

askwira

Aug 9, 2016

Salesman was very helpful and kept on track with the sale. Paid cash for the car so paperwork went pretty quick. Car was delivered in a timely manner.

judithdrabicki

Aug 9, 2016

Pleasant experience. Randy was great to work with from the time I walked in and requested a test drive, all the way to the final goodbye as I was driving away in my new vehicle.

Dan

Aug 7, 2016

This was the by far the best experience I've had buying a car. There was no pressure from any of the salesmen and they were very helpful. They were very easy to work with and gave me a great deal! I will definitely be back when I decide to buy another car. I highly recommend Patrick Hyundai!

nessarandy

Aug 4, 2016

We were SO pleased with our experience that we gave Patrick Hyundai a positive review on Yelp! and we tell everyone we know that Patrick Hyundai on Golf Road is the BEST place to go. In fact, this is the second time we have to Patrick Hyundai. Both times, a wonderful salesman called "Maz" has helped us. Both times, he has given us tons of options for our needs with no sales pressure at all. Not only did he find an affordable car for our teenager at the price we needed but he found one for even less! We ended up getting the more expensive car because it was the best choice but it was great to have a choice in the first place, considering our limited budget. The next time we needed a car, Volkswagon treated us like dirt and practically chased us out the door ... so we thought about the wonderful experience we had at Hyundai and went back. Maz was still there and, once again, he treated us like rock stars. First, he found us a great used car - well within our budget- and it only had 9,000 miles on it. Then, he listened and heard us when we said we really wanted to lease a new car but probably couldn't afford the monthly payments. Once again, Maz came to the rescue; he leased us a brand new Elantra with a monthly payment that gave us room to breathe. Thank you Patrick Hyundai. YOU are the type of people that make consumers feel like there is hope in this troubling economy.

gendos66

Aug 2, 2016

I recommended this dealership to all my friends! Nice people, great service. I will surely be back if I ever need another vehicle. Thank you for all of your help!

t.wray

Jul 30, 2016

Thank you, your team was amazing, no stress what an enjoyable experience.. First time driving a Hyundai, I think the BMW's - M.B. of the world have a lot of catching up to do.

jdinverno

Jul 27, 2016

I wasn't prepared to buy a new car yet, planned on buying in the fall. Well, my car started acting up and led me to purchase earlier, in fact...it was my Birthday in two days. I knew I liked the Tuscon and had priced around for a couple of days. I stopped into Patrick Hyundai on my way home, and the first person I met was Tom Ciriche (spelling??) . He was knowledgeable and friendly, asked what I was looking for and showed me to a few cars that met my needs exactly. We talked about what the car offered and I was sold. He never pushed and the sale was very quick and smooth. I'm very pleased with the price, service and my New Birthday Present. - Jan

Mzshu4

Jul 27, 2016

Customer service was Awsome, management was very efficient. Made many car purchases at this dealership and would highly recommend to anyone, waiting for finance could get better time wise but other than that, it was great experience.

LadyDi

Jul 25, 2016

Manny Diaz was wonderful to work with. His honest, no pressure approach was very refreshing and reassuring. I felt very good about purchasing my car from Manny. I couldn't have asked for a more positive car buying experience. Everyone at Patrick Hyundai was friendly and helpful. I can't recommend this dealership enough. Give them a try, I think you will be glad you did!

adriana.alore

Jul 24, 2016

Maz was wonderful. He was calm, helpful and kind during the whole process. He was more interested in putting me in the car I wanted for the right price then he was just making a sale which I greatly appreciated.

je5erson

Jul 24, 2016

Full disclosure: Prior to this I haven't bought a new car in over a decade. One of the reasons was that my last experience with a car dealer pretty much nailed all the negative stereotypes. Pushy salesman, shoddy work, tried to renege on our agreed on trade in price, etc. Not here though. My salesperson, Randy Boyd, was attentive, actually listened to my needs instead of trying to push me towards what they wanted to sell, showed me all my options, and bent over backwards to make the financing work. Overall, as good an experience as a car dealer can offer.

hritter73

Jul 24, 2016

Easy to work with. Manny Diaz is easy going and not pushy at all. I recommend going to him. I told him what I wanted and the price and he accommodated me.

rwaninski

Jul 23, 2016

This is our third Santa Fe. We bought, just this past February, a 2016 Hyundai Tucson from Patrick Hyundai. With only 3700 miles, we experienced problems with the dual clutch transmission (DCT) such that we considered the car too unsafe to drive. We noted numerous identical complaints about the Tucson DCT on Hyundai Forum and on the NHTSA websites. This was beyond a dealer being able to fix the problem. There is a design problem with the Tucson DCT that Hyundai is clearly avoiding to address. Decided to trade the Tucson on a 2017 Santa Fe Sport which does not have the DCT.

S.shabs

Jul 23, 2016

Dealt with Mr. Kim for my car. He was very helpful and easy to deal with it. He got us the best deal possible and was efficient.

Chris

Jul 22, 2016

My salesman Dave Polcik was so patient and did not pressure me to buy. He understood what I wanted and found the right car for me. After the sale he is there to answer all my new car questions! Thanks, Dave!

samanthareilly16

Jul 19, 2016

I would recommend this dealership! Guided me every step of the way as I purchased my first new vehicle! I felt safe, secure and confident throughout the entire process.

johnkoczur

Jul 18, 2016

I was very happy with my experience of buying a new Tucson Sport truck. I will recommend Patrick Hyundai Schaumburg to all my friends, great service. They had a big inventory of the truck I wanted and it was great to have a nice salesperson to help me with my needs.

jdiegel5

Jul 16, 2016

It was a Very pleasing! Not a bad experience like it was with other dealerships! When my wife is ready for a new car, we will definitely come see Randy again.

micarella

Jul 15, 2016

Had a great experience! I hate pushy salespeople! Tom Scimeca was a perfect salesman. Not pushy answered all my questions and I would highly recommend him to any of my friends.

waltruffner

Jul 14, 2016

This gentleman, Chuck Kim was the most knowledgeable about the products he was selling I have ever seen. He treated us with respect and was most helpful in making our descision.

kotse88

Jul 13, 2016

It waa a pleasant experience again with the purchase of our second Hyundai vehicle.Mr Kim was very patient and kind.He made it possible for the transaction to reach an amicable agreement so that we closed the deal and brought home the car on the same day.Other staff were helpful.They were NOT "hard sellers"....so that it was not aggravating even up to the last process of the transaction.Most importantly,we like the car with its very good warranty. Thanks to Patrick's Hyundai dealership and staff !!!

vessendrop

Jul 10, 2016

It was straight to the point, Randy found exactly what I needed. I did not feel pressured or uncomfortable in anyway. However, I had to sit around for almost three hours at the end to sign papers.

cwsmith95

Jul 9, 2016

Things were handled in a prompt and professional manner. As a person who hates to buy cars, I couldn't have asked for a better experience. I got a great deal in a no-pressure environment. Thanks so much

bill.ghandour

Jul 7, 2016

Overall was a very pleasant and great experience, I am very satisfied with Patrick Hyundai. Sales person Steve was very knowledgeable and professional. Thank you.

karin.carlin

Jul 7, 2016

I had a very positive experience overall. Manny is trustworthy and friendly. There were some costs that I thought were included in the price I was given, but weren't, so the final price was more than we anticipated. However, I should have asked more questions. Overall, I was very happy with my purchase and will recommend Manny to others.

mukhammad1987

Jul 6, 2016

I do not have anything to say because everything was great. I do not know how other customers are finding the customer service but mine was great. I got everything i did. The salesperson helped with everything i need. I explained him what i need the car for and he suggested couple of them then i picked one of them. It was great.

coleen.snider

Jul 6, 2016

Set up an appointment with Manny. We started our meeting right on time and he brought up the car I saw online for a test drive. I fell in love with the car and opted to lease again. Everything was done in a timely manner, he showed me how everything worked in the car, and even set up Bluetooth for me. He was great! Thank you Manny. See you in 3 years!

bawbwa7310

Jul 6, 2016

It was a good experience. Even though I had my sons/grandson with me, they weren't much help. Found out that it pays to have GREAT CREDIT.

a.k.weinzierl

Jul 6, 2016

Steve was a wonderful person to work with. I had a great experience working with him. He was very professional, thorough, and present to work with.

ray1953

Jul 4, 2016

This is the second purchase at Patrick Hyundai is all-ways a pleasure to do business with them never push to sell a car you can test drive your car with out sales man present so we where happy to go back and buy the second SUV

kitkat03

Jul 1, 2016

I had a good experience at Patrick Hyundai. I pretty much new what I wanted. I was well informed about my choices. Test drives helped my decision

pfp3

Jul 1, 2016

Fast and friendly. No surprises, no games, just good service and desired results; good vehicle, good price, and desired results. I'd recommend Patrick and will look to them for future purchases.

claubin084

Jul 1, 2016

I worked with Tom and Steve, they were fantastic, very straightforward and very professional. It was my first time leasing a new car, and they were very patient with the time I took reviewing all of my potential options, and ultimately getting me a great deal on my 2016 Sonata.

jessyma89

Jun 30, 2016

My experience at Patrick Hyundai was overall really great. I appreciated all of their help and left extremely happy with my purchase. I love my new Elantra!

trainiing

Jun 28, 2016

This was the second vehicle purchased at Patrick Hyundai for me. I visited another dealership before returning to Patrick just to see what they had to offer. No comparison! The other dealership's sales manager was aggressive and pushy and did not understand customer service. But at Patrick Hyundai, they got my vehicle for me at the price I wanted and I was in and out of the dealership in record time! I have had all my servicing needs met at the dealership for my first vehicle from them and expect that I will do that again with my new vehicle. Highly recommended. Excellent dealership!

candlswanson

Jun 28, 2016

Manny Diaz was wonderful to work with. He listened to my needs and found the exact car that I wanted. Manny and the sales manager worked to get me the best price possible and to make my payments affordable.

cbflyer79

Jun 28, 2016

I was pleased with my overall experience, and I love the car so far. It's my first Hyundai, and I love the warranty, and the way the features, and car is put together. It's solid, and drives great. I am happy I bought a Hyundai. Thanks for everything.

mattarmstrong715

Jun 25, 2016

I am very pleased with the two cars I bought from Patrick Hyundai and the overall buying experience. Manny was wonderful to work with. I definitely recommend both him and Patrick Hyundai!

loriecrepeau

Jun 24, 2016

We saved a good deal of money by leasing. We leased two cars and everything was to our satisfaction. We are return customers which says a lot on its own. If we didn't like the dealership we would not have returned.

doconnor1jz

Jun 22, 2016

Rude. Not fair and not a clean place. Cant believe Patrick hyundai scammed me in my trade in but sell me a car thats not been in the shop for a week. Oh at a different shop because they refused to take in my car within a day or 2. Thanks a lot guys.

Emily27

Jun 21, 2016

Randy is the salesman who helped me out when I came into get my car. He was very informative and not overly pushy when trying to sell me my car. He was very down to earth family man who made me feel a sense of trust when talking with him.

Bigguystewart

Jun 19, 2016

First time I had bought a car since my husband had passed away. I was apprehensive that I would be taken advantage of but found everyone was very friendly and helpful. Love my Santa Fe!

jkpbrew

Jun 16, 2016

I purchased my car here and everyone I worked with was friendly and helpful, and never pushy. I would definitely return here in the future!

ann.potts

Jun 16, 2016

I recently leased a Hyundai Sonata through Patrick Hyundai. The entire experience was handled very professionally. I was particularly happy with my sales representative, Atif, who was very thorough in explaining my options and the car's features. It was a very pleasant experience from start to finish.

JohnG

Jun 15, 2016

My salesperson, Jon M was very informative and knowledgeable of the product. Very Courteous I would recommend this dealership to my friends high quality used cars

dmrlola1

Jun 15, 2016

Very good experience, all around. Courteous employees. Answered all of my questions to my satisfaction. I was always treated with respect. i would recommend this dealer and sales person to others.

jennifercruz518

Jun 15, 2016

Maz was wonderful! He exceeded our expectations of purchasing a new vehicle. He was very efficient and knowledgeable of the cars. He found out what we were looking for in a new car and I left the dealership so excited and happy with my decision. Thank you, Maz!

urge2004

Jun 15, 2016

Everything about my interaction with Patrick Hyundai was positive. Maz is awesome and someone who made me feel great about the overall experience. Thanks for everything.

khallett18

Jun 14, 2016

I went into the dealership not know if I wanted to buy a used car or lease something. Dave really helped me compare the options and which the best was for my budget.

dlkueker

Jun 13, 2016

We had a pleasant experience in purchasing our vehicle,. The salesman was professional and personable. Finance individual was very thorough. Maintenance came out and switched out head rest so we did not have to come back. Floor mats were secured from Parts Department.

laurafallon15

Jun 10, 2016

The staff was very nice and made us feel comfortable. There was a small dent and a few scratches on one of the doors but we didn't notice until we got home with the car after we bought it so figured we couldn't prove we didn't do it. Other than that, we had a great experience purchasing our car here!

amarinos

Jun 9, 2016

The salesman, Maz, was very attentive and informative when assisting me with the purchase of my new vehicle. He went above and beyond expectations and I was very satisfied with my experience at this dealership. Sincerely, Andriana Marinos

brownstanleyj

Jun 8, 2016

Manny was very helpful and friendly, he ensured that i knew everything i needed to know about the car. I really appreciate the special attention, job well done.

michele.coval

Jun 7, 2016

Great customer service, great staff, great car. They were professional and informative. We got what we wanted for a great price. My daughter and I were very comfortable working with the dealership team to finalize our purchase. Being a young woman, she was nervous About working with an all male team. They put that to rest quickly. She left with a smile.

joshuawucki2016

Jun 6, 2016

Jack was very friendly and helpful, in fact, everyone I dealt with was very helpful and pleasant. The one negative was that they ran my credit multiple times when I asked them to only run it once for Hyundai motor finance and not other institutions (I was only financing to get more incentives so I only cared about they rate that they could give me as I already had other financing options lined up). When I confronted them about this it appeared that there was a communication issue with between either myself and the salesman or the salesman and the person reviewing the finances. Other than that, everything else went very smoothly.

mewinans

Jun 4, 2016

Jack KIm was fantastic. Best car salesman I have ever dealt with, completely went above and beyond my expectations. I appreciated his straight forwardness and willingness to show me all cars I was interested in while also pointing me in the right direction for ME.

Lar7sson1

Jun 3, 2016

The most pleasant car buying experience I have had in many years Very professional,knowledgeable from start to finish.Manny and Anthony were exceptional and I would recommend both of them for any Employee of the Month award

walterkobley

Jun 2, 2016

There as no high pressure my sales rep was very thorough his boss tony also was very informative everyone had a smile for us . I use a walker to get around everyone was very helpful

ausdem1997

May 31, 2016

Had a great experience at Patricl Hyundai. The manager was very friendly and worked directly with us to avoid lengthy negotiation periods and it was quick and efficient.

georgemc5150

May 27, 2016

Dave really listened to what we wanted and delivered exactly that. Professional, efficient and friendly! We leased two Elantras that same day and because of Dave it was actually a pleasurable experience.

eccorle

May 26, 2016

Great experience. Loved Maz and Anthony! They were very accomodating and professional throughout the entire experience. This was my first car so I appreciated their approach and sales style.

Francis Cook

May 26, 2016

All people at Patrick were professional and I knew they were there to help me and I could count on them if there were future issues

Brandi

May 25, 2016

I have never in my life had such a FABULOUS experience with a service department. I was very concerned when I received a major recall for my vehicle. I have been shocked of how quickly and professionally it has been handled. Gus is unbelievably helpful, courteous, and superb customer service. Thank you for everything you have done to make this experience go exceptionally smooth!

bbsong03

May 24, 2016

Everyone at this location was very respectful and informative. They delivered all the information I needed and wanted professionally and with enthusiasm! I came to this location through a recommendation of a relative and I don't regret it at all. Very friendly and positive environment

buncotray

May 20, 2016

Great service, loved our sales person. The manager was very helpful. Our experience was great. When I got the glass coverage for the car they gave me a loaner that was fun to drive.

blue_eyedbiddy

May 20, 2016

Everyone was extremely pleasant and helpful. Would recommend Patrick Hyundai. Love my beautiful Elantra! This is the third Hyundai my husband and I have purchased from Patrick!

sfausher10

May 19, 2016

Was able to test drive the cars that I wanted to and wasn't veered off into a different direction and they didn't try to get me to buy things that I didn't need. I came in knowing what I wanted and I had a wonderful buying experience.

Mmm2029

May 18, 2016

We went through the Costco car program and were sent to Patrick Hyundai. The sales rep, Manny Diaz, couldn't have been any nicer or more helpful. It was an east purchase. My son loves the car and said it got great gas mileage on his trip.

davidroeder

May 10, 2016

Recently purchased a new 2017 Elantra at Patrick Hyundai through the Costco Auto Program. The staff at Patrick Hyundai was terrific, especially my salesperson Dave Polcik. He was very knowledgeable, professional, and courteous, and never pushy or aggressive. They quoted me a price over the phone, and I took delivery the same afternoon at a time convenient to me.

BobbyB

May 9, 2016

Staff was extremely helpful....did not rush me and answered all my questions. I am a senior citizen, and was given the time to make an informed decision. Manny Diaz was professional and extremely knowledgeable....a nice man to work with. I would recommend him to anyone who asks for a good salesman.

domenica.tripoli

May 9, 2016

Excellent experience. My salesman Maz is the best Everyone at the dealership I came in contact with were wonderful. I live my car. Thank you

gebaisler

May 9, 2016

A big Thankyou to Dan Struwing, our salesperson, for making my dream come true!! Your professionalism, friendliness, sense of humor, guidance and knowledge of the different Hyundais made the whole buying process a fun, enjoyable, stress free experience !! Out of the 6 cars I have owned...this gorgeous 2016 white Hyundai Tucson is my all time favorite and so much fun to drive !! I LOVE PATRICK HYUNDAI !!!

adamjune

May 4, 2016

This was the third time getting a car from Patrick Hyundai. Each time my experience has been very satisfactory and helpful. They have a professional staff that assisted me with all of my questions and matched me with the vehicle that fit my current situation at the given time.

f_ramirez95

May 4, 2016

Thanks Tony & Randy! Can't wait to go back for service! I enjoyed my experience. Love how my new SUV runs. Couldn't have made a better choice.

Bryan123

May 3, 2016

Manny was great to work with. Very patient and knowledgable. Haven't dealt much with the rest of the dealership but so far so good.

steve720

May 3, 2016

We want to thank Randy Boyd for all his time helping us to get into a new Elantra. Will definitely be coming back when its time for another auto.

machristenson

May 3, 2016

My friend suggested I try your car & so far I am happy with my Elantra. I am hoping that my experience with the Service Department will be equally satisfactory.

Valerie

May 2, 2016

Very friendly and nice people. It was the car sales man first day and I must say I wouldn't have known if he didn't tell us. He was very informative about his products and was willing to work with us. The Hyundai 2017 has tons of awesome features that he was able to point out to us. The manager was also extremely helpful and inviting.

Dave Yanko

May 1, 2016

My wife and I purchased our first Hyundai in October of 2015. Our salesmen was Kash Mirza. We were very impressed with his knowledge of the vehicles. April 2016 my daughter was looking for a Hyundai Azera. The one she wanted was at Patrick Hyundai. I called Kash to set an appointment for her. This was my daughters first car buying experience, once again Kash was very helpful in walking us thru the process. He was able to work within my daughters budget to give her a fair and honest deal. She loves the car! Thanks again Kash and Patrick Hyundai.

joeffreyperalta

May 1, 2016

As recommended by one of my friends, its proven that Patrick Hyundai is one of the best dealerships in town. The staffs are so accommodating, friendly etc., everything about the deal were well-explained, conversation was full of fun as well, even gave advice which is i think its one way to attract more clients to serve and and customer satisfaction is guaranteed. So as recommended, I'll definitely recommend this dealership as well. Thanks a lot.

aaqib2nice

Apr 28, 2016

It's my 3rd car from Hyundai and 2nd with Patric I m really happy with my cars and this dealership I will recommend this dealership and hundI to every one

elizabethgajewski

Apr 27, 2016

Had a great experience at Patrick, the inventory was vast, and the staff was very friendly. The team made sure I was able to find a vehicle that fit all of my needs, and secure the best deal possible. Thank you to the great staff at Patrick, I would highly recommend this dealership and would return for my service and if I am ever in the market for a Hyundai again.

angelaagnew2007

Apr 27, 2016

I came in looking for a blue 2016 Hyundai Elantra and they were able to price match me on the same car but in grey with only 14 miles. I was very happy.

Pojo519

Apr 22, 2016

I buy a new car about every 7 years. I went into Patrick Hyundai at 10:40 A.M. and left about noon with a new car. Every question was answered and the deal was exactly what I wanted!

Sharon Frank

Apr 22, 2016

I have had my eye on the Sonata for some time now. But, seriously, the thought of shopping for a vehicle with car salesmen kept me "safely" driving my 2007 Jeep Commander. When I mentioned to a neighbor I was interested in the Hyundai Sonata, he recommended I talk with Randy Boyd at Patrick Hyundai -- I am very happy I did just that. Randy immediately welcomed me, discussed my options, showed me several Sonatas and since he was a retired Morgan Stanley executive, he went the extra mile to discuss finances and payment! He even synced my smartphone to the car! I'm loving my new Sonata and am amazed at how uncomfortable I was in my jeep and never realized it! Talk with Randy -- you won't be disappointed. He never once falsely answered any of my questions and if he didn't know the answer, he asked someone else and ensured I received the correct answer.

nando.zavala

Apr 21, 2016

I had been shopping around for a hatchback. Living in the city, I was really looking for something small and economical but with power and style. I found that with the Elentra GT! The Edmunds and Car & Buyer reviewers were great and I couldn't agree more. My only regret is that I didn't opt for the fully loaded model because the panoramic sunroof and rear view camera are excellent add ons! Nevertheless, I love my new GT! The folks at Patrick Hyundai were grade A friendly and super professional! I would definitely recommended anyone looking for a great vehicle, with an amazing warranty to visit Patrick Hyundai and ask for Steve Kim.

aries925

Apr 21, 2016

My time at the dealership was quick, yet professional and thorough. The salesperson, Jack Kim and the manager were a pleasure to work with. I would definitely come back for my next purchase or lease.

randywoerner

Apr 21, 2016

Maz did a great job. We worked with another salesperson but we did not click. Maz found us the car of our dreams. Keep up the good work.

wandamia1

Apr 16, 2016

This is my second purchase with this dealership very happy with them. Will recommend this dealership to my family and friends. Very happy with my purchase :)

mirakim224

Apr 14, 2016

I love my new car! The employees were friendly and we were approached right away. The process didn't take long. My car was given to me with a full tank of glass and nice and vacuumed.

Chris T

Apr 13, 2016

I usually don't make a big deal about buying a car, it's like paying taxes.. We all have to do it, but no one wants to. Anyway, I've purchased 2 new cars from this dealer, a 2014 Santa Fe Ultimate and a 2015 Sonata Sport. The purchase process went smoothly, from selection to price to financing, I really can't complain. Smooth is the best way to describe it. Ask for Manny Diaz. He'll take care of everything. Best sales professional I've ever met. Now that we've had these vehicles for a while, i was hoping to comment on the service department... Other than oil changes, nothing has gone wrong with either car...nothing. But, once again, smooth is the best way to describe the service department at least as far as oil changes go.

Sammy2012

Apr 13, 2016

Dave was very friendly and helpful. He followed up a couple of times to see how I liked the car and if I had any issues.

kjschappert

Apr 13, 2016

Second vehicle obtained from this dealership (Patrick Hyundai) in the last month. Once again, they performed magnificently. I definitely recommend this dealership to anyone interested in a Hyundai!

Deb

Apr 10, 2016

The guys at Schaumburg Hyundai were great and never felt pressured to buy I would highly recommend stopping by to take a car for a spin!

Ramona F

Apr 5, 2016

Very happy with the service provided to us. Bought a Hyunday Sonata and everything went so smooth . Kash and Antony "Frank" represent your company in a very positive way, their service was top notch. Both very professional and welcoming with great sales skills! We would definitely recommend you to our friends and you will be our first option in the future Thank you.

ashleylangley84

Mar 31, 2016

Maz was great. He was not pushy and I felt as if he was honest and cared about our business. We came back multiple times and each time he gave us the tome and respect to make the right choice.

Bugs

Mar 31, 2016

Proximity to our home was a major factor in going to this dealer, but their friendly staff (Manny Diaz) made choosing them to complete the deal a no-brainer. Manny was so friendly and courteous - not to mention thorough, well informed and easy to work with. He's the reason we went with Patrick. We actually had a lower offer on same car at another dealer but it was Manny that sold us on Patrick Hyundai.

jovanaxxx

Mar 31, 2016

We are very pleased with the overall experience and the car so far. Everything was explained thoroughly and we are very happy with the price

kjschappert

Mar 30, 2016

I absolutely love my 2016 Sonata Sport, Venetian Red and a wonderful car all around. I'm glad we went to Patrick Hyundai as the entire experience was exceptional! Not like buying cars 10 years ago or longer. No gimmicks and everything was explained so that even those of us who do not have the highest of technical skills could understand it. I also would suggest you use our Sales Representative, Dan Struwing. Dan knows the vehicles and explains everything in a way that is understandable! Thanks Dan Struwing and Patrick Hyundai!

Gem Dee

Mar 30, 2016

I found the staff to be personable, knowledgeable and friendly. They will do all they can to ensure a positive buying experience. Also am impressed with the special-rate oil changes - think that is a lovely perk and very appreciated. This was the 7th new car purchase of my life and probably the most pleasant of all. Great job, well done!

Jcdreffein

Mar 29, 2016

We already own a Sonata from Patrick and when we decided it was time to trade in my 2006 Saturn we knew we would go back to Patrick. Our salesman, Cameron Chaviano, was welcoming and no-nonsense. We did our research in advance and it paid off. We were treated fairly and honestly and feel that we got a great deal. We are very happy with our Patrick experience.

dheinze

Mar 24, 2016

Had a nice time getting my car! Staff was very involved and helped me make the best decision. The car was in great condition and was with a full tank of gas!

john.kunz

Mar 24, 2016

Quick and easy. The saleman was straight forward and courteous. Enjoyed the car buying experience at this dealership. I would definitely recommend Patrick Hyundai to friends and family.

fredcindid

Mar 22, 2016

I washighly satisfied working with Randy this was a no pressure sale. I went in just to look, but was so satisfied with the vehicle I purchased that night!

rwaninski

Mar 18, 2016

This is the 2nd Hyundai I bought from Patrick Hyundai located on Gold Road (2008 Santa Fe and 2016 Tucson) , third Hyundai total (202 Santa Fe).

michaelanthonywickman

Mar 16, 2016

Good experience on all fronts. Easy process, helpful rep. Would recommend this dealer and this rep to a friend or family. Happy with how everything worked out, new car is great

elementsjewelry

Mar 11, 2016

This is by far the easiest car buying experience I have ever had. Randy was a pleasure to do business with. I will definitely be back to Patrick Auto Group.

swjones

Mar 11, 2016

We purchased a 2016 SanteFe from Patrick Hyundai. When we walked in, our Salesman greeted us and asked how he can help. We went thru a myriad of body type before we ended with the SanteFe. He was careful to make sure we didn't over extend ourselves, all while meeting our requirements. Today we are very happy and proud of our purcvased

nfstidham

Mar 11, 2016

Jack Kim was never anything other than professional, knowledgeable, and incredibly friendly and helpful. Everyone we spoke with at Patrick Hyundai was also very helpful and courteous. Great job all around.

joshua.kou

Mar 11, 2016

I was very pleased with Hyundai's service and cars. Hyundai was not originally one of my choices for buying a car, but a visit to Patrick Hyundai in Schaumberg and a test drive quickly persuaded me to buying a Hyundai. Thanks so much!

jmc630

Mar 10, 2016

This was a very easy and rewarding experience. It was the 3rd vehicle purchased from Patrick. Love the product and love the dealership! I recommend this dealership all the time!

amrbilly

Mar 8, 2016

Dave Polcik was my dealership and it was my second time i brought brand new car from Dave. He understood what kind of car i was looking and the color i want it. He made it happen. i have alway be loyal to him. also whatever i come for car repaired he still alway come to say Hello. there is no other dealership except Dave. If any of you want to buy a car look for Dave. He make it happen and make you happy with your choice of car....

Christian

Mar 7, 2016

My wife and I purchased our first Hyundai product from Patrick Hyundai. From the time we first made contact to the time we finished the purchase, everyone we dealt with was professional and courteous. It was the best car buying experience I have had in the past 40 years. Thanks.

BobbyB

Mar 3, 2016

I bought a new car from Manny Diaz. He was knowledgeable, professional, and very pleasant to deal with. He answered my concerns, since I am a senior citizen, and didn't put any pressure on me....helped me keep my blood pressure in check :-). All in all, buying a new Sonata from Patrick Hyundai was positive experience.

Page234

Mar 1, 2016

I had a awesome experience leasing a new 2016 Hyundai Tuson Se from Manny Diaz. Manny helped steer me to the right vehicle for my needs I liked his non pressure easy going style that made the leasing of the vehicle very stress free. I would definitely recommend Manny Diaz if your looking for the perfect salesman he is the one to pick He is always willing to help if you have a question about your vehicle and is very prompt in getting back to you.

JULIANBICI

Feb 26, 2016

The experience was good overall, Maz and Steve assisted with the purchase and ensured I got the right car for my needs. I felt I got out with a great a deal and a car that I enjoy driving.

Maggie123

Feb 19, 2016

My experience at Patrick Hyundai was by far the best. The customer service was absolutely amazing and made me feel welcomed. I was in the car I wanted in no time. Big thanks to Dave for helping me getting in to the car I wanted and Anthony for getting my remote starter installed in no time. Definitely a place I would recommend to family and friends.

Chisoxleon

Feb 18, 2016

Whether buying or leasing...do your research, know fair pricing/Lease terms, ask for it and you shall receive. It doesn't have to be that complicated.

Olha24

Feb 18, 2016

I got the car I was dreamed about for the best possible price with a best possible service. Just wanted to thank my sales representative, David for his exceptional customer service skills and profecionalism!

Carolina90

Feb 17, 2016

Great service from Kash Mirza, he is very professional on my process I'm very glad to find him I will recommend Kash he is a very nice guy!

carolina munoz

Feb 15, 2016

I give 5 stars to kash mirza, he help me with the process to buy my kia sorento 2014, he is very professional about the business, im so glad to find him, i will recommend him 100%.

JimLauraSpags

Feb 11, 2016

Excellent, professional Sales Team, especially Cameron Chaviano. No pressure to buy. I was able to test drive multiple vehicles until I found the one I wanted. Then we worked out a great deal. This was our third Hyundai in the last four months from Cameron & Patrick Hyundai. Always satisfied. I will definitely return. Thanks again Cameron.

NATTRIZZ

Feb 9, 2016

Went into the day thinking I was just going to check out some cars and see what my options were. I ended up leaving with a great deal on a lease!

LORNALMAITLAND

Jan 28, 2016

I brought in my 2011 for service and asked about what a trade in would be. Anthony Cassano helped me and he was very thorough and laid out everything in detail. I told him I had to talk over things with husband. He was very gracious and gave me his card and said to call him.

MCCARMA7

Jan 26, 2016

I am so happy I went to Patrick hyundai. I had the best experience! I am driving a brand new 2016 elantra! Happy Happy! Positive professional courteous customer service from a car dealership!

XUANYI01497

Jan 26, 2016

I just come across this dealership by car.com and the salesman and manager are nice person except price discussionAnyway, they give me a gull tank of gas and free oil change.This a real good dealership that I highly recommend.

SANDY13

Jan 4, 2016

This is a fun vehicle to own and drive. We were torn between the Mazda CX5 and the new 2016 Hyundai Tucson, and it was indeed a touch decision to make. We drove both vehicles and we liked both of them very much. At the end we chose the Hyundai because we felt that it was a bit more quiet than the Mazda, the seats were a bit more comfortable, and the electronics package was a bit more intuitive. I think we made the right choice.

young

Jan 3, 2016

....nice work of sales person,good dealer OF Hyundai,service,price that what I m looking,car HYUNDAI ELANTRA I choose is ok for me,good run,comfortable ,nice look outside

BILJANADAVITKOV

Dec 23, 2015

I was not looking forward to spending hours at the dealership. To my surprise we were out of there much quicker than I expected. Our salesman was great and financing went smooth, except we waited about an hour to get into the finance office. Other than that everything else was great.

TONYCOCCO5

Dec 23, 2015

great staff, keep up good work,manny knew what he was doing, that is why came back and leased 2 vehicles. will be back another 3 years. merry xmas, happy new year

ygatev

Dec 22, 2015

The people from Patrick Hyundai in Schaumburg are THIEVES, LIARS and absolute AMATEURS. I had problems since day one I had to have service done on my car. I went for an oil change and when they checked my tire pressure, they never put back the original valve caps. I noticed that few days later and gave them a call to let them know. We agreed that they would put new valve caps on my next visit for oil change. Next time when I went for service, they put new caps but they didn't put the original plastic once. They put metal once, the so called "after market tire caps". As the cold months approached, the tire pressure went down a bit and the indication on the dashboard went on. Meanwhile, my oil was due for another change and I went to the dealer thinking that they would check my tire pressure and put some air in them. At the moment I had no idea that the metal valve caps were already seized and unable to be unscrewed. When they did the oil change, they never checked my tire pressure and completely IGNORED the indication on the dashboard. On the paperwork they gave me when I paid the bill, it was written that the tire pressure in all four tires was set to factory specification of 30, which is incorrect. On top of everything, when I picked the car, the old oil change sticker, that usually should be removed from the windshield and thrown in the garbage, was laying down on the floor mat. I interpreted this as "we can use your car as a garbage can". Anyway, on the next day I finally decided to put some pressure in the tires realizing they would never do it. That was when I realized why they didn't want to do it. Of course, I couldn't undo the valve caps. I gave them a call and they LIED to me that they never put the "after market" valve caps and it wasn't their fault. Instead, they put the blame on me, telling me that I put the "after market" caps. By knowingly ignoring the problem and not admitting their guilt, they put me, my wife and my three month old daughter under a serious risk. This is the horrible experience I had with Patrick Hyundai in Schaumburg. I wonder if and why anybody would trust people who lied to you in numerous occasions and a dealership which service department is not capable to do a simple tire pressure check.

ChuckPav

Dec 17, 2015

Patrick Hyundai1020 E Golf Rd, Schaumburg, IL 60173Wasn't going to do this... and I don't like doing this but you guy's made me. 3 times I brought my wife's 2009 Sonata in for a "starter engages while engine is already running" problem. First time I brought the car in I suggested that it could be the switch, based on the way the problem surfaced and when it occurred. When we picked up the car you had replaced the starter saying that it had shorted out. 2 days later the problem re-surfaced before we could get the car back for service the new starter shorted out and almost caught fire with smoke and an acrid smell coming out from under the hood. You put in another starter and said you couldn't duplicate the original engaging when running problem. After a discussion with the service manager I again told him I thought it was the switch and that there were reports of this on the Hyundai internet forums and on the NTSB web site. He told me that they weren't in the habit of fixing cars based on what is reported on the web. How Rude!! ... He personally took the car overnight to try to duplicate the problem and said it wouldn't do it for him. So was I making this up? Did I want to keep coming back wasting my time? SOOOOO. I went on Amazon and for $17.01 ordered an Ignition switch. Mind you I am 75 years old and it took me 30 minutes to replace the switch...guess what...it's been over three weeks and no starter engagement issues. I used to think that Patrick had a great service team, how depressing to find that is no longer true, at least in my case. In the last 7 Years My family, based on my suggestions, have purchased both new and used cars from Patrick Hyundai 4 new Sonatas, 1 Used Sonata, 1 new Elantra 1 new Accent. But I won't be recommending Patrick to anyone in the near future. Now that my 2 cars (2009) Sonatas are aging and I am starting to look as to possibly replacing one if not both I have to look elsewhere. I have no issues with the Hyundai brand I think it has come a long way since my daughter bought her first one in 2000 and I will probably buy another for myself and my wife, but not at Patrick. You guy's need to listen and work with people, we sometimes have opinions that have merit.Especially when what YOU are doing isn't working to fix the problemThis problem was handled (not) byRandy GreeneService ManagerPatrick Hyundai

FREE4ONEGMAN

Dec 16, 2015

in just a few words ... it was a great experience from top to bottom start to finish really i could not have asked for a better situation. you have a new customer for life. thanks for everything its deeply appreciated. sincerely, Thomas Freeman

DTLarson

Dec 14, 2015

Patrick Hyundai took advantage of my 22 year old mentally challenged niece on the purchase of a 2016 Hyundai Tucson by: (1) Allowing only $6500 in trade for a 2013 Elantra purchased from Patrick one year earlier; (2) Making a loan available to her in the amount of $20,000 for 84 months, even though her only employment was a minimum wage part time job at Ultra Foods. The result was a repossession of the vehicle in November. Patrick bought it back from the bank they arranged the loan through. What a win win deal for Patrick! My niece got totally taken advantage of.

HOTTBOOK

Dec 13, 2015

Had to get a new car because my other car died. Jack Kim helped me get the right car at the right price in the right amount of time.

WEISS224

Dec 10, 2015

Overall my experience working with Patrick Hyundai was easy and painless. I'm not a negotiator so it was nice when I walked in armed with a Truecar quote for the Elantra I wanted and they honored it without issue. I also had pre-approved financing, so no waiting around for that to happen. My test drive went well. The sales guy was engaging and focused on my needs. When it came time to sign paperwork the finance guy was professional and efficient. Not much else to say. They didn't have my car in stock, but I didn't have to wait long. I test drove on a Friday and came back on Monday to pick up my car. Overall a pleasant experience.

MONIA.Z151

Dec 10, 2015

Highly recommend Maz from Patrick. Proffesional and honest. Showed me all possible options. Spent lot of his time to Mach offer to my expectatiins. Buying car was a pleasure.

MEH1974

Dec 9, 2015

Good experience getting a good deal on the car I wanted. We drove from Indiana to Schaumburg where we purchased a vehicle over 10years ago. Hope our new car lasts as long and holds up as well!

DOB237

Dec 4, 2015

Went into dealership not sure if I wanted a sedan or SUV. Salesman took the time to show numerous vehicles and take them on test drives until I I found exactly what I wanted.

SHERSHER72

Dec 3, 2015

My experience at this dealership is way better than any other dealership that I have dealt with buying and/or shopping for cars. The employees are well informed, kind, caring, and make you feel your happiness is their main concern.

JOSEPHINE_E_COLLINS

Dec 1, 2015

Was great!! Mazen Shunnarah was the one who helped me. I had come from another dealership that hadn't helped me in the slightest and was a complete waste of time. Maz did not waste my time at all. I told him what I wanted and he said he could most definitely help me and he most definitely did! Loved my experience and will definitely be recommending to others. Thank you again Maz and Hyundai!

COBDONIANBACON

Nov 25, 2015

Salesman was willing and able to locate the specific car I was looking for at another dealership and had it delivered within 24 hours. Friendly, fast, great service.

DIANE.GINAJLO

Nov 25, 2015

I hate car shopping, but I had a wonderful experience at Patrick Hyundai. Maz, our saleman, showed us the cars we were interested in, took us for test drives, and explained everything we needed to know. He had a great personality that put us at ease. He helped us get the deal we were looking for. I will definitely be coming back, and will refer friends to this dealership and of course, Maz.

ELYNNLEBO

Nov 23, 2015

Jack was very helpful by showing me how to use all the features for my car. Although my car had a few dings on the bumper, eventually my car was delivered in good condition as promised and im happy with the outcome. Thanks Jack!

TENNESEE_IRIS

Nov 22, 2015

The agent that help me is very friendly, he exceeded my expectations and even went beyond his work to help me get the car I want.

CHRISCHO9541

Nov 19, 2015

Customer service was definately better than other places ive been to. I liked the experiences very much. Salesman was very friendly also. I definately recommend it strongly.

G.C.0402

Nov 16, 2015

I had a really good experience. My sales person took the time to listen to my needs and made every effort to meet them. At the end I got a car I really like at a good price.

Satisfied5

Nov 12, 2015

We don't regret stepping into the Patrick Hyundai at all- we got new car now! Nice atmosphere, very friendly and knowledgable salesperson. Great overall experience. Highly recommended.

ARIELACARRERA25

Nov 10, 2015

I had a great experience at Hyundai. Was greeted right away and didn't feel at all pressured the time I spent there. Great customer service and was well informed on all the information concerning my car. Will definitely be recommending this dealership. Definitely made the right choice for my very first car.

PZC310

Oct 28, 2015

Went in to Patrick just looking, never thought I'd leave with a car but I did and I love the car. I wanted a Honda (had 4 in a row) but I like this Elantra better than any of my Hondas.Excellent staff, never felt pressured for time, they let me look around as much as I needed and they put together a package I was very happy with. Excellent facility and staff.

TRATEACH2

Oct 23, 2015

This dealership has very knowledgeable, helpful employees. I received phenomenal service! They answered all my questions honestly. Great genuine people! I would recommend this dealership to anyone buying a car!

WUMPSMOMTOOO

Oct 23, 2015

I would absolutely recommend Patrick Hyundai to any one looking for a new or used car. They are very friendly and don't mind taking the time to make sure you have the vehicle you're looking for!

SONATELAN

Oct 23, 2015

We worked our deal with Mirek, who was the most professional salesman we ever met (with a great knowledge of leasing an automobile). With his help we were able to obtain the terms which were right for us. Also Tony and Steve (sales managers) were very helpful. We will be back for service and new car in 3 years !!!

IGORVILLASAK

Oct 23, 2015

I WAS VERY HAPPY WITH MY PURCHASE, EXTREMELY NICE AND HEART WARMING STUFF, SALESMAN AND MANAGERS. I WOULD BE MORE THAN HAPPY TO RECOMMEND THIS DEALERSHIP FOR MY FAMILY MEMBERS, FRIENDS AND ANYBODY WHO IS LOOKING TO BUY A CAR.

Sam Nejad

Oct 22, 2015

I recently bought a car from patrick hyundai in schaumburg, I worked with the salesman Kash and was pleasently surprised at his evel of professionalism and expertise. he went above and beyond to make my experience as painless and easy as possible.. i recommend Kash and the patrick hyundai to anyone thats looking for a great deal and a genuine salesman.

BRIDG241

Oct 21, 2015

Stay away from this dealership. Worse experience in my life. Most unprofessional sales and management. Go to Honda, Toyota much better car and excellent customer service!

LINLEWANDOWSKI

Oct 16, 2015

Fell in love with a demo. However, learned it was not the right car for me. Did buy the right car for me and I am very happy with it.

MARGBRICKLANDSCAPE

Oct 13, 2015

Thank you so much Manny!! You really made my day and my daughter is very happy!! Such a pleasant experience, you really went above and beyond!! Greatly appreciated!!!

BAHPOP

Oct 3, 2015

Purchased new Elantra.Nice dealership atmosphere. Salesman "Kash" Mirza was very friendly and professional, honest, informative, and willing to spend the time to answer all questions.I had been in contact with other dealerships and am happy I chose Patrick for my purchase.

dontcallme123

Sep 25, 2015

Can't say enough about the professional and courteous service that we received from our salesman, Jack Kim. He knows his stuff and we left with a great car at a great price. Very pleasant experience.

KOREA3025

Sep 24, 2015

Mazen shunnarah from patrick hyundai schaumburg il has great customer service and he is extremely friendly with customers. He professionally helped me on purchasing great car! He showed sonata 2015' function step by step from head to toe very throughly! I would definately looking forward to buy another car from him and recommend him for sales person to begin with!!

PTM00

Sep 23, 2015

I had a amazing experience purchasing from Patrick Hyundai! I would definitely recommend anyone who is in the market for a new Hyundai to come to Patrick Hyundai for great customer service. Thank you!

PHREED11

Sep 22, 2015

This was my third time purchasing a Hyundai from Alex B, and the experience was awesome like always. Alex made sure I got a car that was suitable for my needs.

ASMORDA

Sep 21, 2015

Very good experience with Patrick Hyundai Schaumburg. I will recommend Patrick Hyundai Schaumburg to all my friends. Car i bought is very good and easy to drive. The most important my wife is happy. Thank you very much and have nice day. Sincerely Adam Steslowski.

SHANNON0120

Sep 21, 2015

Worked hard to get me in a car that I could afford, and had the features I wanted . The car wasn't at the specific dealership so he worked with the other location to locate a car that I wanted. Didn't try to push me into something else, very determined to make this as a smooth transaction and he did a great job.

Kattlady10

Sep 18, 2015

I have always gotten excellent service when I bring my 2007 Hyundai Tucson to Patrick and my last visit was the same. I hadn't been in for service for awhile and I needed plenty done. I needed new front and rear brakes; oil change; tires and a timing belt. My service writer was extremely helpful. I appreciated the loaner since I would have to leave the car overnight. Picked up my Tucson which has over 161,000 miles and it is running like a champ. I totally recommend their service department to anyone who needs an oil change to major repairs.

CDORMAN09

Sep 16, 2015

The team at Patrick Hyundai is one of the best of any dealership I ever had to deal with. I bought my first car through them and I just traded it in with no problems. I highly recommend this dealership if you are in the market for a new car, you won't be disappointed.

CLP2886

Sep 15, 2015

My experience at Patrick Hyundai was great. I was in need of a vehicle and Anthony Cassano was a great help. He helped me not only find something in my price range but found a car that has everything I need for my family to be safe. He did a great job of going through everything with me and making sure that I know how to work everything in the car before we left. I could not have asked for a better car buying experience.

CASTREJON_JAVIER09

Sep 15, 2015

Good service Explain everything throughly Good customer service Everything was covered with detailed Considered choices based on what I wantedOffered different prizes that best suited my budget

Timbo

Sep 14, 2015

People were respectful . Overall experience was a good one. If I had to do it all over again , I would start at Patrick hyundia! When I came in they said they wanted to treat me like family, & brothers you did! Thanks!

KEITH.D.BLUE

Sep 14, 2015

This is our second vehicle experience with Patrick Hyundai.We went in with lots of questions and a vague idea what we wanted to do. Our salesman was very patient and low-pressure, answered all our questions over the course of several visits, and we are very satisfied with our 2016 Tucson.We will definitely return to Patrick Hyundai and without hesitation recommend them to our friends who are in the market!

DILLON.ANGELA

Sep 13, 2015

Our salesperson, Casey Mines, was great. Patrick-Hyundai was one of 5 dealerships we had been to that day and Casey was the only salesperson that did not make us feel uncomfortable. We even left to think about our options and did not get harassed for doing so. Casey really took the dread out of purchasing a car and found us exactly what we wanted. We couldn't be happier with our experience and the car.

Boyan 81

Sep 10, 2015

I went to service my Elantra Gt at Patrick Hyundai Schaumburg and while i was waiting decided to walk around the showroom to see what new is out there . I was very interested in the new Tuscon so i hope to fine one that has my name on it . When i was walking around nice gentlemen approach me and offer me his help . His name is Mazen Shunnarah !!!! Very professional and kind He went above and beyond to find me the car not i need but the car i want. After a week of emails ,phone calls He make everything easy and smooth . I felt like he is my friend not a salesman . Thank you kindly dear Maz .You rock !

MartaB

Sep 9, 2015

I had few cars before my husband and I decided to get one from Patrick Hyundai. The experience with buying a car here was just AWESOME!!! Our salesman, Maz, Mazen Shunnarah, was just amazing. Maz spent few weeks in finding us just the right car, the one that EVERYTHING was perfect, the look, the comfort, the price...just wonderful. I could not be happier!!! Maz made sure that everything is in order and that we would be completely satisfied. Even after the sale, Maz continues to surprise us. Sending email and calling, to make sure everything is good with the car. I was never treated that good at any dealer ever in my life. I love this place and Mazen Shunnarah is awesome!!! I am still telling my friends and family about the wonderful experience we had with Maz at Patrick Hyundai. THANK YOU SOOOOOO.....MUCH MAZ!!!Marta and Mariusz

Citycarbuyer

Sep 8, 2015

I went in to check out a 2009 Volkswagen Passat on a Saturday. The salesperson Kash was nice and not too pushy. After test driving the car, I was ready to have Kash start the process with the approval. He submitted all of my information and within an hour let me know that I was approved and the terms. I let him know that I wanted to have my husband come out on Monday morning to give the car one final check. He was unable to come with me that day due to a family trip that was already planned. Monday was a holiday and the dealership was open. Once I let Kash know that I wanted to wait until Monday to sign everything this is when the deal turned left really quick. He stormed off and let the Finance Manager know that I wasted his time since I did not want to purchase the vehicle that same day. The Finance Manager then approached me very aggressively and let me know that I wasn't approved after Kash just let me know I was. I asked which one is it? He was obviously not telling the truth because I checked my credit report and the finance company was listed. I also followed up with the finance company and they let me know that I was approved. When I started to question the approval this is when he began to get very loud and derogatory with me. After thinking about it, I guess the finance manager's tactic of letting me know that I wasn't approved was so that I wouldn't go to another dealership to compare offers. I had no intentions on doing that considering this was the car that I wanted. He has no people skills at all and should not be in a customer service oriented position. It was embarrassing and I can guarantee you that if my husband was with me he would not have talked down to me like that. It is very concerning to know that dealerships still try and take advantage of women when they come to a dealership alone. I still have yet to get an apology, however they contacted my husband to apologize. He wasn't even there so you should be contacting me!!!!! I would not recommend anyone spending their money with this dealership. Worst car buying experience I ever had.

Jodell

Aug 30, 2015

We've been driving Honda and Toyota only but wanted to try different brand. Consumer's Report rating for Hyundai's are pretty good. I dealt with their internet sales rep for the best deal for the car that we wanted to purchase before we went there. Atif took of care us, even fed us lunch, and we drove away with a 2016 Hyundai......P.S. See Atif Iftikhar for the best deal!

tnice

Aug 29, 2015

I have given the excellent rating to Manny in Sales on his handling of our purchase process and to the service department for their service now and over the years... This was my fifth Hyundai car purchase at Patrick and I 100% recommend this dealership...

attev89

Aug 29, 2015

I had a great experience at Patrick Hyundai with Steve Kim. I felt very valued as a customer and Mr. Kim was not only knowledgeable but also very helpful.

MARCUSJULIAN1028

Aug 29, 2015

This is my second vehicle that has been purchased by my household from this dealership, my first personal purchase. As a repeat customer I elected to look here first after having such a positive experience in the past.The salesman was very friendly and helped me gather research during my initial search process. They all seem genuinely interested in helping you find a car and deal that is right for you; which was especially helpful as a first time buyer. The paperwork that I and my parents were asked to sign had many errors in it, many of which the dealership already knew about. We then asked for the plates of our trade-in vehicle once the title was transferred only to be told they were most likely already destroyed if I did not receive them the day of purchase, even after trying to transfer the plates before purchasing. I checked around the lot to see if my previous vehicle was in a lot in back, since they had yet to receive the title. After searching the lot I found THE VEHICLE WAS ON SALE EVEN THOUGH THEY DID NOT HAVE THE TITLE. Overall, I would exercise caution if you are looking to shop here. The salesmen appear more concerned about letting you know about their review/survey process and how "anything less than a ten is failing" than doing their best to earn the ten rating. Patrick has undergone many changes since the last time I shopped with them. It feels that while their lot space and inventory has increased their customer relations has decreased

CAELKRISS

Aug 17, 2015

I was very happy with the service of this location. The sales person, Steve, wasn't overly pushy, and seemed genuinely concerned about getting me the car that suited me best. Also, the finance person wasn't a slick fast talker that tried to sell me tons of extra stuff.

JLDANZA

Aug 17, 2015

Everything went well, staff was knowledgeable and very courteous and helpful. The financing and paperwork went went quickly. Would definitely go back when looking for another car.

Munchkin314

Aug 11, 2015

I went to Patrick Hyundai looking at a small SUV Tucson. However, with the guidance and help from sales person Kashif Mirza, I walked out the next day with a better fitting car for myself and my needs. He listened to my initial wants and told me he could help me out there, but also assisted me in the direction to an Elantra. He informed me even though the Tucsons were popular with my age group where I was in life and career the Elantra might be a better fit- I love my new 1st car and its all because of Kash. Thank you so much.

JAMIE4CH

Aug 5, 2015

Awesome customer service, very clean and friendly environment. I would definitely recomand this dealership to friends and family. Manny was very helpful and ensured me that he would find the right vehicle within my budget and he did. Love my sonata

Paul

Aug 5, 2015

My sales person, Mirek, was very honest, direct and upfront in his presentation, but seemed to be overridden by a less-than-professional sales manager, Tony. The deal completely changed after it had been presented, we had looked at cars, communicated with our daughter out-of-town about color, interior, etc. Mirek was very discerning in his evaluation of my dissatisfaction at the changing numbers and went back to his sales manager, Tony, who came back with a new, acceptable arrangement and an apology. In the end, we were happy with the deal, certainly in comparison to offers at VW and Toyota. We will return to Patrick for numbers on our next automobile purchase or lease.

MARSHALLGEOFFREY

Aug 3, 2015

Thank you to Patrick Hyundai for an enjoyable purchasing experience of our 2015 Tucson. From the initial test drive through the price negotiations and on to the financing paperwork, we have only positives to say about the professionalism and care with which we were treated by the Patrick staff.

Roper1010

Jul 29, 2015

This is my second new car purchase from Patrick Hyundai. My salesman, Jack Kim was great on both purchases. He has made both of my buying experiences very pleasurable. We test drove three different types of vehicles before deciding on the 2015 Sonata Sport. My main reason for returning to Patrick was my satisfaction with Jack initially then with Randy Greene in the service department. They have continued to give me excellent service not only when purchasing the new car but afterwards at time of service. I would highly recommend this dealership to anyone who is in the market for a Hyundai and to anyone who has not purchased a Hyundai I would encourage them to consider giving them a test drive before deciding to make a vehicle purchase.

JAMES.BORYS1

Jul 25, 2015

Had a great overall experience purchasing a new 2016 Elantra from Patrick Hyundai. Enjoyed working with all staff, especially my sales associate Manny - very professional, patient, and knowledgeable. Highly recommend this dealership and working with Manny.

MISHY.HERRERA.47

Jul 14, 2015

Had a wonderful experience purchasing my new car. Kash gave made me feel very confident in my buy. So glad I came here! Thank You!

DFIRE25

Jul 13, 2015

Kash Mirza did a great job as the salesman. He was patient and courteous with us while negotiating a fair price. He stayed with us and made sure we were comfortable with the vehicle and its features even though it was after hours. He was asked to lock-up the dealership because he was the last one there. I was trying to get my father to go to Patrick Hyundai when he was looking for a new vehicle, but he decided to go with a Toyota. His loss. I would definitely recommend Patrick Hyundai to anyone as well as Kash Mirza.

Samantha

Jul 7, 2015

I am so disappointed with this dealership. I have never had such rude customer service for a place where I am spending so much money. Don't get me wrong, I love my car &will always recommend a Hyundai vehicle- HOWEVER DO NOT GO TO THE PATRICK HYUNDAI SCHAUMBURG DEALERSHIP. They are the least helpful and rudest people I have ever met.

JSHARON1248

Jul 4, 2015

Large selection of the specific model we were interested in with several option packages available. The staff was friendly, knowledgeable, and a pleasure to work with. Their pricing is very competitive. It was a pleasure purchasing a new vehicle at Patrick Hyundai.

Allee1125

Jun 21, 2015

Had a wonderful experience at Patrick Hyundai with Alex Baszaral he is knowledgeable and friendly. Extremely happy with my purchase! If ever I needed a second car in my household I would definitely come back here.

Dan Hosh

May 29, 2015

Thanks to Patrick's knowledgeable and customer oriented service manager, Randy Greene, my Hyundai Azera received top notch care. Having dealt with Randy on several occasions, I have always found him to be fair, honest and responsive to the customer's needs. I trust Randy and Patrick Hyundai to always do a great job when servicing my Azera.

kellykm

May 22, 2015

Manny Greeted me within seconds of my arrival with a firm handshake and a friendly smile. Great salesman! I love my new Santa Fe Sport. I would definitely recommend this dealer to my friends and family.

Tim Lilov

May 14, 2015

Bought my first new car from here! Steve Kim was really nice, not pushy and I would definitely recommend this dealership. Me and my family were there at 7 pm. All office staid with me and my family till 10 pm /office close at 9pm/. All the staff there are friendly.

happy hyundai driver

May 11, 2015

The service person was friendly, provided complete information on the items found that needed service and provided a written estimate of the cost. Since the fix was not required immediately he suggested the items be completed at the time of the next oil change, washed my car and had me on my way. Very happy with the service

Oldzuch

May 6, 2015

Bought my first new car from here! Alex was super nice, not pushy and I would definitely recommend this dealership. All the staff there is friendly.

retiredguy

May 2, 2015

Having an interest in a few different cars, I used the Internet to secure dealer quotations...Patrick Hyundai Schaumburg (IL) was one of them...and Gina Khan responded instantly. After a few visits elsewhere, I entered the Patrick showroom and was immediately greeted by Kashif Mirza, who quickly retrieved the computer record of my purchase specifications request/quote. I was particularly interested in purchasing the Santa Fe Limited model, upgraded with most all features. Kashif was able to find the exact model I had described from another dealer and had it delivered to his site for a test drive/review. That was impressive enough...but, the professional, knowledgeable manner with which Kashif communicated the various features of the car is what closed the deal...the car and his presentation were heads above the competition. I'll remember that.

BRB625

Apr 4, 2015

I should have known this was a huge mistake. I was attracted to this location due to the prices and cars I researched online. I walked in, stood there in front of 5+ workers staring at me. Don't all jump at once. I look very young, so none of them were too enthusiastic about helping me. I test drove a couple cars and could not deny my love for the car I found online. We sat down with (I think) David. He was great. He helped us up until the payment time which is where everything went downhill. Roger. Roger Rudolph. He was very arrogant, taking advantage of my age. He was very pushy, very short in explanations, etc. The typical pushy sales person. I was so happy to have my new car. That's when the other problems started. For the next 2 months, almost every day, I received voicemails from Roger Rudolph. Not only did I get tired of hearing that name, his voicemails were absolutely unprofessional. I signed an extended lease, that did not apply for my car. He kept calling while I was at work. I left him voicemails saying when I would be available to take his phone calls. He refused to call during this time, so we played phone tag for weeks. Then he gave me a letter in the mail saying due to time restrictions, he went ahead and signed me up for a different extended warranty that I did not wish to have. Since I had initialed the paperwork before due to a printing error, it looks innocent as if I agreed to it, however I did not EVER agree to it. I had my mom call back and while speaking with Roger, he was getting mad because she was being demanding (like him) and he couldn't take it. So he literally told her "you can't get your way" and hung up. She immediately contacted the manager who handled it and helped us to move along the process in a better manner. I thought everything was handled. Then the phone calls rolled in again. I lived in a place with a lower tax rate, but was temporarily on campus in Chicago. They said this wouldn't cause problems. Roger left me voicemails saying "Hey I need $$ amount by today." He didn't ask. He didn't ask me to discuss the problem. He said there was a mistake and he needed to collect the payment over the phone NOW so he can refinance it. Needless to say, I was not going to speak with him, yet the voicemails kept coming for a week. So I emailed the manager to complain about the unprofessionalism that Roger had towards myself and my mother. NO response. Just no phone calls since then so at least that was a little more peaceful. I didn't have to pay the higher tax rate so that was also convenient but was never personally contacted to help me feel better about my choice. Then once winter came(3 months later), of course, my tires were terrible. I had to get all brand new tires. Honestly, I should've returned the car but didn't ever want to go through the process again. I will NEVER be back to this dealership. In fact, part of my extended warranty is going to that specific Hyundai location for a lower deductible and I refuse to go. I am absolutely disgusted with the service, mostly from Roger Rudolph. The manager could've at least contacted me back to satisfy the customer a little better but failed to do that as well. My husband bought a car at another dealership recently and we were 100% satisfied and not had one problem. I wish I found them first. Cheaper, better service, and better cars. All these complaints from a very patient person who worked in the service industry.... I never complain! And this was just a summary of everything. Good luck if you go there. Maybe you'll have another experience, but mine was not good at all.

bowl300

Mar 14, 2015

I have been coming to Patrick for service for the past 3 years since moving back to the area in 2012. My 2002 Hyundai Elantra GT with over 207,000 miles served me extremely well. It was time for a new vehicle. My sales rep Alex Baszaral was outstanding - did a great job exploring all options for me and working with his team to get me into a new 2015 Elantra SE. The deal was great, obtained a great rate and the car - well after 13 years with a Hyundai - I am looking forward to owing this new one for many years, as well. Great car, great dealership, great service department, great salesperson. Thank you Alex! Will refer all my friends looking for a Hyundai to you.

pcullman

Feb 5, 2015

We have (2) 2013 Hyundai's purchased from Patrick. One is a Elantra and the other a Genesis 2.0t coupe. All service on both cars has been at Patrick. Working with Randy Greene, the Service Manager makes my life easier! Most recent visit, was this week for a transmission problem with the Genesis. Randy had the tech reset the ECU to hopefully correct some shifting problems.pcullman

Karen

Feb 2, 2015

I love this car and it's not my first Hyundai. Anthony Cassano was attentive to my concerns; positive experience. Mark addressed other products perfectly and Janson in finance helped me wrap it all up wonderfully.

Hottaty

Jan 31, 2015

I always take my car for maintenance service to Patrick Hyundai on Golf Road. Easy to schedule appointment online, friendly customer service and fast repairs.

neil919

Dec 30, 2014

Jeffry Matzkin helped me every step of the way. I told what I could spend and what I needed and he found the exact car that I wanted. Great experience at a dealership.

Second timer....

Dec 4, 2014

A charm,the second time around.... Thanks Manny Diaz,I cannot thank You enough... For relentless effort to help us And of course the Business Manager Julie Skomski,for making it happen n authentic advice

alopez

Nov 12, 2014

i love coming here! all of the service advisors are so helpful. The service is super fast. And the recepitionst was so nice and checked with the guys to see how long it would take for my car wash, which was great by the way. I cant say enough good things!

Eddie

Nov 6, 2014

Horble repair service desk horeble. Just dont go and buy. You will be sorry on the long run

beata.stolarek.3

Oct 3, 2014

I was very pleased with a timely and friendly service provided by Schaumburg Patrick Hyundai. My car was serviced quickly and in a very pleasant atmosphere.

Hilary Merz

Sep 23, 2014

Thanks to Anthony Cassano and Mark Anderson for all their help! Their service was truly priceless in helping me to get the car that I wanted!!

CynG.

Sep 10, 2014

I wish I had read the reviews before going to Patrick Hyundai. I began having problems with my Santa Fe 2013 within a few days. The same problem occurred several times and now the navigation system turns to snow intermittently. Patrick Hyundai has done little tin response to the repeated electrical problems I have experienced. if you do experience a problem, plan to spend a lot of time there. You will literally sit and wonder if you have been forgotten about. Plan to walk back to service if you want updates on how's it going. If you call, plan to wait a long time. Today, 9/10/14, I waited15 minutes, 12 second before hanging up and calling back. (I was calling about a part that I was told, on August 22, needed to be ordered). The receptionist was lovely, she apologized and took my information and said service would call me. As I write this it has been over an hour ago. Personally I wouldn't buy a Hyundai again and will never use a Patrick Dealership.

cheryl ballard

Aug 31, 2014

OUR EXPERIENCE AT PATRICK HYUNDAI IN SCHAUMBURG WAS VERY POSITIVE. BUYING OUR LEASING A CAR IS NOT AN EASY TASK BUT DAVE TAUB AND RICK DESIMONE MADE IT PAINLESS. WE DECIDED LEASING WOULD BE THE BEST OPTION FOR US. WE CHOSE A NEW ELANTRA. IT IS A VERY COMFORTABLE AND EASY CAR TO DRIVE WITH GREAT GAS MILEAGE. EVERYONE WAS VERY FRIENDLY AND COURTEOUS AT THIS LOCATION. THANKS TO ALL FOR THEIR PATIENCE AND KINDNESS WITH OUR PURCHASE.

jmcasamento

Aug 18, 2014

We just purchased our first brand new Hyundai from Schaumburg Patrick Hyundai on August 2, 2014. We were fortunate enough to work with Manny Diaz. Even though we have had our other older Sonata serviced at Patrick Hyundai and have been happy, we never bought a car from them. We went to the dealership with same hesitant, nervous and jaded feeling a lot of car buyers have. Unfortunately due to too many unethical and pushy salespeople at other dealerships that I've experienced before, I was reluctant to buy a new car and put this acquisition off as long as we could. I considered Patrick Hyundai because of their great on line reviews and because we love our used Hyundai. We were greeted by Manny and within 10 minutes, I was sold on him. Manny knew every detail about every model of Hyundai even going back to our 2008 Sonata. He knew every single car on the lot like the back of his hand. He knew all the rebates and financing available, and if he wasn't 100% sure because it was dependent on our other variables, he was honest and found out. He never used any high pressure techniques but won us over with his knowledge and fairness. I briefed him on where our finances were regarding this purchase and what we felt comfortable with and he never once tried to steer us out of our means. Manny made us feel 100% at ease and we drove away with our new Elantra with smiles and absolutely no nervousness or buyers remorse. He's followed up with us to make sure we were happy a couple of times. My husband and I left the dealership telling Manny that we knew we would be life time customers of his and Patrick Hyundai. That is how fair and ethical and knowledgeable he is. I mean, quite honestly, how many people walk away from buying a new car this happy? Buying a new car for your family should be an exciting and happy time and for the first time in my husbands and my history, Manny made that happen. Oh, and also, our 2014 Elantra is amazing!!!!!! We are in love with it. Sincerely,Janet and Eric

JANKEANE

Jul 19, 2014

great service friendly staff was pleasantly surprised at how quickly the work was done and to come back to a shiny freshly clean car was a nice surprise

Jimh2025

Jul 18, 2014

Took my vehicle in for standard maintenance. Made the appointment on-line, received a confirmation right away and then a couple days before the appointment I received a reminder email. Got to the dealer at scheduled time, and there was no line. Drove right in and spoke to a service person within a minute. They confirmed the service to be performed and said it would take about two hours including the car wash. Less than two hours later the vehicle was ready. They explained the service done and found no other issues. Paid the cashier and I was on my way in less than five minutes. Would highly recommend this dealership.

Maggie S.

Jul 4, 2014

When I purchased my car I was told spare tire kits no longer come with Hyundai cars, "Tire Mobility Kits" are provided in their place. I stupidly believed that because I was not given the option to purchase the spare tire. I was told when if I get a flat tire to call "Hyundai Assistance". I bought my car from Rosen Hyundai in Algonquin. On Tuesday, I got a flat tire. I called Hyundai Assistance and they said a tow would be there in an 1 hour to bring me to the closest Hyundai dealership. Patrick Hyundai was less than 5 miles away from where I was pulled over. I ended up waiting 4 hours total for a tow. It really should not have been such an ordeal for a flat tire. I would have rather changed it myself. I'm glad I was not stuck in a dangerous or deserted area. The "Tire Mobility Kit" does not really do good when you have a giant tear in a tire. Finally when arriving to Patrick Hyundai, I told them I waited 4 hours for a tow and no apology was given. I understand Hyundai Assistance is a program, however the dealership represents Hyundai, it would have been nice to have some good customer service. I was then given a price of $185 for a new tire with an additional $30.00 charge for install. My car is under 26k and 2 years old, with the thin, standard tires they put on the car, I was already considering purchasing better tires in the fall. I'm not going to pay $185.00 for a tire that barely holds up for 26k miles. I asked for the sku # for the tire. The clerk reluctantly went and got the number for me. I looked the tire up online and there were three different tire suppliers that had the tire listed for $120.00. I was already stressed out from missing work and waiting 4 hours for "Hyundai Assistance" to pull through and now I was being taken advantage of. I showed the clerk the price of the tire online and he said he "had to go check with the parts dept". He came back and offered 165.00 for the tire.... Not including install this is already way over the list prices online. I told him I was clearly being ripped off here...I'm tired, I won't be using Hyundai services anymore here, get it down to at least $160.00. He tired to argue with me and said it was not possible, the dealership was going to lose money, the parts department was not going to go for it. I told him it's $5.00 bucks go check. He "checked" coming back within 10 seconds and said he could do $160.00. When my car was finished he told me he took an "additional $20.00 off". I thought they couldn't do lower? There is also $2.50 service charges not previously discussed in two separate locations on the bill. I am not the type of person to write bad reviews however I felt extremely taken advantage of by Patrick Hyundai when I was in a vulnerable position. If I had to do it again, I would have taken the tow to the dealership and drove on my rim with my flat tire to discount tires down the street. I am never ever using Hyundai service again.

mmak

Jun 30, 2014

people say you cant trust a dealer service dept that sure isnt true about patrick hyundai trustworthy great work good prices and the work is done right the first time i have 3 hyundais and patrick is the only place they have ever been for service i give them a 10++++ Gus and Randy are great to deal with

svowinkel

Jun 25, 2014

Patrick Hyundai in Schaumburg is a great dealership. Their sales staff, service department and parts department are tops. We just bought our third Hyundai from them. For our latest purchase the sales rep was Manny Diaz. He was absolutely great. He knows everything about the cars he sells, was very personable, answered all our questions and then spent whatever time was needed to go over everything about our new car purchase. I would recommend him to anyone interested in purchasing a car at Patrick Hyundai.

juliejacobs2

Jun 24, 2014

I have a 2012 Elantra that I bought from another dealer that is not close to Schaumburg. I live in Schaumburg so I have taken my car to Patrick Hyundai for service a couple of times and I have had excellent service! It is easy to schedule an appointment and I have always been greeted by friendly people. Estimates (time and cost) have always been accurate. Service employee always speaks to me before doing anything unexpected to my car. Some services are more expensive at this dealership, but overall I would recommend this dealership to everyone.

escola

Jun 19, 2014

FROM THE TIME I WAKED INTO THE DEALERSHIP KASH WAS VERY PROFFESSIONAL IN EVERY WAYHE PLAYED NO GAMES QUOTED ME THE BEST PRICE AND I BOUGHT FROM HIM I WOULD RECOMEND THIS SALESPERSON TO OTHERS

rewilso2

Jun 18, 2014

This place I had a much better experience than at other Hyundai places. I did not feel pressured to do anything and the price was good.

larcar48

Jun 7, 2014

For the first time in our history of buying cars/vans from a dealership, we ACTUALLY can say that we were pleasantly surprised (and satisfied) by the whole purchase experience at Patrick Hyundai in Schaumburg. No pressure, no fast talk, no gimmicks, fair purchase price, just a very pleasant experience from start to finish. Our Sales person was DAVE DILLON. He immediately made us feel very comfortable from the start, and after only a short time, we felt like we were dealing with an old friend, and not a stranger we had just met for the first time. Dave REALLY gave you the impression that he had our best interests and satisfaction as his first priority, and he lived up to that impression, and certainly came through for us. He was our "ambassador" through the entire process, from the test drive through to the completion of the purchase process. He gladly and patiently answered all of our questions, and also sat with us to instruct and demonstrate many of the options and features on our car before we drove away. And as a follow-up, he also said to call him anytime, with any issues, questions, or concerns that we might have, and he would be of assistance. He was truly interested in our 100%+ satisfaction with everything, and we were. I would recommend this dealership, and say "ask for Dave Dillon". We just love the car, we feel so good that we made the right choice of vehicle, and were blessed to deal with the right Sales representative! Thank you Dave! If the subsequent service that I receive on the car from Patrick Hyundai in Schaumburg is as pleasant and enjoyable as the sales/purchase process, then our expectations will have been exceeded yet again.

conkoh

Jun 2, 2014

I have found this dealership to provide excellent service over the years I have used them. It is easy to schedule an appointment, you are greeted upon arrival, and given a fair time frame and estimate. I have always been provided with a free loaner if necessary. I know I can trust Gus to inform me what service is needed and the technician gets it done. It is a pleasure taking my Sonata here for service!

kpb171

Apr 18, 2014

Patrick Hyundai and Larry were wonderful! They were very friendly the moment we walked in the door. We originally asked to work with Anthony but he was currently working with someone else. They then partnered us up Larry. I have to say this was the most painless and easy situation that I have ever had. I was really nervous going in to buy a new car and then having to deal with a pushy sales person. (We had a horrible experience at the Ford dealer in Schaumburg). He asked us questions, answered all of our questions and most of all was very patient and let us go at our own pace. If I ever had to buy a new car ever again I would definitely go back to Patrick Hyundai and ask for Larry. Once again this was THE BEST new car sales experience I have ever had. Just wonderful!

billsdad

Apr 16, 2014

Great service. Gus is professional, personable and terrific to work with. The work is done carefully and on time. I would (and have) recommend Patrick Hyundai and Gus to friends and co-workers.

dwilkens

Apr 16, 2014

Always have great service when I bring my car to Patrick they are very efficient & always have my car done in a timely matter. Service also lets me know of any other issues.

bossbrian

Apr 11, 2014

Great service and treatment by gusAdequate time for job to be completedAlso gave me ride home and picked me up when car was ready30,000 mile check up

Disappointed customer

Apr 8, 2014

This is the worst place you can expect to buy a car. I saw a car in their website (a honda CRV) and I called the same day it was a saturday they told me the car is in their showroom and I wrote an email to schedule an appointment for Monday. On Monday before leaving my home a called again to confirm if the car still available because I'll drive for 30 miles and I was told that the car is there and a salesman will wait for me so I'll do a test drive. I was in their premisses when Iggot aconfirmation email from Zach Blang confirming my appointment. I walked in to their showroom and met a salesperson and when I told him the rreason of my visit he said that he will help me. I gave him the description of the car I wanted and he shows me the car in their website. He took my drivers license and make me wait but whenhe came back around 20mn later he told me that the car is not there I have to come back on Wednesday or if I want to look for another car he will help me I just said no I was very disappointed and walked away . I will not recommend this dealer to anyone. Worst place ever.

maiellotribunecom

Mar 18, 2014

Dave was great! Easy to talk to. No pressure.He was very flexible on price and options.Not just him, but all of the people I spoke with, manager, finance, etc. were easy to talk to and made buying the Hyundai an easy experience.I have already recommended Dave and Patrick to a few friends looking for a new car.Thanks!P.S. The car is perfect! Family loves it too.

clenzini

Mar 13, 2014

I have a 2013 Hyundai Sonata. I found out the remote starter on my car wasn't working. I scheduled an appointment online which was very convenient and easy. I arrived at the dealer and expected to wait for my car to be repaired. I was told that it would take longer than I would want to wait so I was provided with a loaner vehicle. Everything was done in a very professional and friendly manner. I was informed that the repair is under warranty and there would be no charge. I was called when my car was finished and found it cleaner then when I dropped it off. I have been pleasantly surprised by this dealer as they seem to go above and beyond whenever I am in for service. I bring my car to this dealer for my oil changes and routine maintenance. I find this dealership to be worthy of my repeat business. I tend to be wary of dealerships as my past history with other dealers was always suspect. Patrick Hyundai has changed my attitude and I am extremely happy with this place. They take great care of me and my car!

margiegatlin

Feb 27, 2014

I came in to see a used car I saw on line. By the time I came to the dealer the car was gone. Alex was awesome! He asked, what kind of car was I in need of? He quickly found me a car that would meet my needs and the price was less than the car I came to purchase in the first place. Alex hit this one out of the park! He's a All Star Salesman! Thanks !!! $$$$$ !!!!!Sincerely, M Gatlin

alexbroda

Feb 1, 2014

Alex did a great job helping me find the right car for me. I was at the dealership several times until I found the car that I wanted and Alex was very patient with me explaining everything fully and never pressuring me to make a purchase. I would recommend him to anyone

maroti91

Jan 30, 2014

Excellent customer service. Everyone at the dealership was extremely friendly and honest. The salesman who I worked with, Mirek, was very helpful and clearly explained all my options in full detail.

Prekluzja

Jan 30, 2014

I am very satisfied during my first visit at Patric Hyundai. It was my first purchase. I've never thought that the service is so proffesional.

shawnieandsteve

Jan 30, 2014

We gave our budget and reasons why we could only pay that much. That should be respected and honored. Instead we were told our car was sold and were asked to wait for hours (and we didnt know why we were waiting) to get sold a car we didn't choose that was twice our budget that we were absolutely not interested in! When we left and called back to see if our cheaper car that we actually wanted was sold, miraculously it wasn't. We could have saved many many hours on our Saturday off if people didn't play games with us that day. However we are happy with our new used car. Thanks.

PeterDee1

Jan 29, 2014

The service dept is outstanding. I have worked with Randy and the other service personnel since purchasing our Santa Fe in 2012. They have always been professional, prompt and courteous.....always explaining the service needed. The waiting area is also appreciated. I would not hesitate to recommend them to friends and family!

Patricia

Jan 28, 2014

I called Gus at 10:20 am (from home) about a windshield washer issue. I was able to bring my car in 'asap' and was there by 11 am. What I thought was a minor issue turned into needing the windshield washer part replaced. I was on my way home by 12:15 pm. I appreciated the way the mechanic diagnosed the issue and made sure the problem was solved! I also appreciate that Gus takes care to assure his customers are satisfied.

ikandall

Jan 22, 2014

I came to the dealer with my husband to see some new Hyundai, I was approached by David Taub and he gave to us the information about the car I was looking for. He was very pleasant and friendly, very informative. He allowed us to go for a test drive. I love the car, the color, the interior, everything about my new car. He explained the rate the price and everything that I couldn't resist to walk away with my new car. I'm very please with my purchase and the service provided by Davis Taub.

Margarita

Jan 22, 2014

Alex B. Was thorough, smart, very helpful, friendly - he made the whole process of buying a new car great. Went above and beyond w/patience, knowing exactly what I wanted!

Maimaman28

Jan 21, 2014

I came in for service and tech was quick, pleasant and truthful with the wait time for my service.

knauber1

Jan 18, 2014

The dreaded new car purchase experience never happened. I needed a new car fast and did some research and we talked with Dave and bought the car that day. He was so nice and so helpful, he made the whole experience easy. We were thinking about 3 different cars, but never bothered with checking the others out after we talked with Dave. Have already recommended a friend.Thank you Dave.

whizbang

Jan 13, 2014

For 25 years Patrick has been my car dealer of choice - I have never been disappointed with any level of their service. Just consider the experience there as - car buying made easy. From BMW through Hyundai the people are great to deal with.

h1b2013

Jan 8, 2014

the service and people have been very helpful, they are all very friendly. they give an update on the service on the car.the all in all it has been great.

karen1021

Jan 3, 2014

First time I brought my new car for the first oil change. Employee was very friendly and accommodating in the service department. Didn't wait too long for service.

jlcmac

Jan 3, 2014

The dealship worked with me to get the items I had issue resolved. Once they agreeed to the price they got me a fare price on dealer add ons.

kelley1127

Dec 27, 2013

Always had great service at this dealership. If I need a loaner always available. Would not go any where else. Managers of service are wonderful and understanding!

ibehar

Dec 25, 2013

The service took longer than expected, but overall very satisfied with the experience. The pricing on the services offered could be more competitive or at least offer discounts more regularly.

dtalo

Dec 23, 2013

My wife and I purchased 2 Hyundai's from Len Smith...we had the best car purchase experience with him.Thank you Len, especially for moving closer Dealership.

LiezlRivadelo

Dec 23, 2013

My mom and I came in to test drive a 2010 Hyundai Tucson without planning to purchase anything. I ended up taking the Tucson home that night! The associate I worked with was Kash Mirza, who was super nice and down-to-earth. I didn't feel pressured to buy, but he did such a great job explaining the car's benefits and offers that I knew I was already ready to take it home. If you come to Patrick Hyundai in Schaumburg to look for a car, I highly recommend talking to Kash. I appreciated his willingness to listen and eagerness to answer all my questions - and I definitely felt like he had a genuine interest in helping me get what I was looking for. Everyone I spoke with at the dealership was very friendly. Thanks for making my first car-buying experience a positive one!

meymic

Dec 23, 2013

Dave was very helpful. The process was quick and easy and i did not feel forced to make a purchase. Jesse was very helpful as well in getting all of the paperwork complete

charr328

Dec 22, 2013

Anthony and all people associated with our purchase did an outstanding job. I would recommend your Dealership to any friends interested in purchasing a car.

ChrissyHensler

Dec 17, 2013

Many members of my family have hyundais and we all get serviced there. Gus has always gone out of his way for us. He anticipates what we may need, a rental car, etc and he is so thorough and so wonderful. My 75 yr old mother who is on oxygen wants to adopt him! She always requests Gus when she brings her car in!

ck1965

Dec 16, 2013

we were very pleased with the over all experience of this car purchase. the entire staff made this experience a pleasure unlike the usual car buying pressure and anxiety.

vfoss10

Dec 14, 2013

Greeted promptly and processed quickly during intake. Was provided a courtesy ride to my job which left very promptly. Received a call that additional service (30K service package) had never been performed and was recommended. Offered a discount for services in that package that would not need to be done because I did not require them or they were done at this service visit (36K service). I refused the service and was told my car was ready for pick-up since no additional service was to be done. This was only my second visit to Patrick Hyundai (first visit earlier this year), so it should have been obvious that I had had my car serviced elsewhere previously. After checking my records at home I determined that I had my 30K mile service done as needed at the appropriate time. I was disappointed that the service employee did not ask if I had had it done but instead tried to sell me the service.

revdelre

Dec 13, 2013

There is a scheduled time that the service department is very prompt to follow. The waiting area is clean and comfortable and the service associate comes out and explains what has to be done and how long it will take and how much it will cost. I always find it a pleasurable experience.

wallraff

Dec 12, 2013

I don't know how I can express my appreciation for Manny Diaz. During the 2 hours I was sitting together with him at Patrick Hyundai in Schaumburg, a suburb of Chicago, I enjoyed time with him. I didn't feel I was meeting a salesperson. He helped me as a personal coach and a consultant in buying a new car. In comparison with 2 sales people I had met in the previous days in different dealerships, Manny seemed very honest, supportive and friendly. I thought he had a really great skill of customer service. I needed a person like him, because I was quite nervous. It was the first time to buy a new car with a loan in my life. In addition, the negotiated price was the best I had got ever for a Hyundai Sonata 2013 in Chicago area, even in Illinois. Yes, I did a negotiation with Manny!, but the process was very reasonable and smooth. The installment rate was very satisfactory. Manny was not xxxxx, thus I could make my final decision of purchase in a more comfortable way. The paper work went also well. Manny followed up with me a couple of times to confirm whether I like the new car. He helped me set up the Blue Link, a voice recognition system instead of me. I saved a lot of time due to his help. Awesome! Jesse Jaramillo, business manager at Patrick Hyundai who helped the final paper work was also very professional in making me understand the whole business. I'd recommend Manny at Patrick Hyundai strongly if you consider Hyundai.

anowaczyk

Dec 10, 2013

Big THANK YOU to Jeff Matzkin who worked with me throughout my first car buying process. He was patient with me (and not pushy) when I went in several times before buying. I knew he was the one I was going to purchase my car through. He was knowledgeable and friendly. I would definitely recommend him and this dealership to friends and family who are interested in purchasing a new vehicle. I am VERY satisfied and happy with my Hyundai Tucson! Thanks again!

Japebs

Dec 7, 2013

Anthony was great to work with, always had great humor and was attentive. The only area I lowered the rating was for price. I always think rhat everything is over priced. I do feel they gave me a fair price though. This survey is very upsetting necause if you you don't fill it out in perfect form you need to keep going back to re-enter vehicle brand purchased each time. Why did it not remain there after it was entered the first time or the second? I can't say anything but good about the dealership and especially about Anthony but this survey sucks.

uper

Dec 5, 2013

Dealership gave me the best price in the area on what I considered to be the best vehicle. I received prompt, accurate internet pricing, had productive negotiations with a concerned sales professional at the dealer, and picked up the vehicle on time, ready to go, with after-market items done.

Arlene

Dec 5, 2013

Purchase went great. Salesman was entertaining and great to deal with.

Eric

Dec 5, 2013

I purchased a new car through the Internet department and was very pleased with the process. It was nice to know what I would be paying before I walked though the door. I also wasn't hassled to purchase any extras or buy a more expensive vehicle.

smarano25

Dec 4, 2013

My Black Friday started with TrueCar.com giving me prices on a 2013 Hyundai Elantra Limited. My best price came from McGrath. Patrick was not one of the three quotes. But I did see an add that Patrick will beat any deal by $1000. So I contacted both McGrath and Patrick. Andrea wanted me to get a quote from McGrath so we can deal. Well, I set up an appointment with McGrath and when I get their 30 minutes later, the car was not ready. I was looking for black on black. Of course they told me they have plenty there. Well the sales rep drove my friend Jeff and I to their lot where we drove up and down the aisles. Did not find one that was black on black. So I told him I would take the blue one. We head back to the dealership, but this time I test drove an Elantra GLS.When we got to his desk, he was looking for the colors I asked for. He found a black on black that was in stock but was not delivered yet. It was being transferred and needed to be inspected/checked in. As we sit down, the rep offers Jeff and me coffee and tea. I said water would be fine. Being polite, I said we'll just get from a water fountain and the rep said there is one around the corner.So we played with the numbers. I showed him my TrueCar.com certificate and I explained I also want the 0% for 72 months. He said I can't have both. I was like "what both are you talking about". He said that price includes the $1500 rebate. I told him I did not include any $1500 rebate when selecting my options in TrueCar.com. If you guys added it without my knowledge, then that's on you. I want this price plus the 0%. He comes back from talking to the GM and he said no. So, I was okay. Let's keep this price and asked if he will match Patrick's ad deal of $1000. Nope. They wouldn't do it. I call Andrea and she said grab the quote and come here.I show up at Patrick and I was matched with David. A real good guy. Very good sense of humor. He brought Jeff and me some water bottles. He explained to me what went down. He was being honest. He and the staff tried real hard to get my price. After we purchased the car, he walked us through the books (all the information needed to maintain and operate the vehicle). He walked us the car and all the bells and whistles. Amazing.When Jeff and I talked about our experience, we were very happy.You know what made that deal go through. We were stuck on a price. You know I mentioned the water fountain and the water bottles. Those water bottles sealed the deal. I did not tell that to David. But that alone, as small as a gesture it was, it was thoughtful and courteous. David made us feel comfortable. No push. No hassle. I'm very happy with my purchase. But I'm happier to be a Patrick customer.

jliosatos

Dec 2, 2013

I really feel like they look after me and care about my needs at Patrick Hyundai. I don't trust anyone else with my car.

lightning33

Dec 2, 2013

Check in was prompt, Service was timely. I was in for 2 recalls, and within 1our, I was back on the road with a freshly washed car. Thanks!

virgil1

Nov 30, 2013

I was given a time for the work and they finished the work much earlier.also I was treated very well.also they washed the car.

lholub

Nov 29, 2013

Excellent staff to work with and they did a great job of finding financing for the vehicle we purchased. Plus, the new Hyundai dealership is opening very close to my home.

Richard

Nov 27, 2013

As always the service and staff were outstanding. I will continue to purchase and service my vehicles at Patrick Hyundai.

billsdad

Nov 25, 2013

Gus always does a great job, and I know I can trust him for the best advice. I had the usual maintenance work done, and my window was not working properly and that was handled on the same visit, saving me a trip. And it was under warranty!

BNDPHIN

Nov 25, 2013

great service. fast in and out. no problems and as always $8.95.cant beat it. car wash took a little longer than usual but the service advisorwarned me ahead of time. I choose to wait. great job Patrick Hyundai....

djn64

Nov 23, 2013

Alex answered all of my questions thoroughly.He was a pleasure to work with and I think he went beyond what I could have asked for.Every one I dealt with at Patrick Hyundai was polite and professional. And even though I was pre-approved for a low interest loan with my credit union they were able to find me a lower financing rate! Thank you all,Don Novak

Longshank1

Nov 22, 2013

This was my first time having my 2008 Santa Fe serviced at Patrick Hyundai. Upon entering the service area, I was impressed with its' cleanliness and how your service writer welcomed me and explained that my oil change also included a general walk around observation,looking for burned out light bulbs,,fluid leaks,and tire tread wear abnormalities. I was then escorted to the waiting area,which,too,was clean and comfortable. After about forty minutes, the Service Mgr.(I don't recall his name) advised me my car was serviced,and invited me into his office,where we discussed what was done ,including checking all the fluid levels and telling me they all looked good,and I did not have to be changed for several thousand miles.That was a relief. They even washed my car before returning it to me. Overall, I was quite impressed by every aspect of my visit...from the professionalism of the staff to the attention to "doing it right the first time" attitude. THANKS PATRICK HYUNDAI, and to quote the terminator,"I'l be back."

abenuska

Nov 21, 2013

I started this process with Nick in internet sales, he promptly emailed me everything I had asking him for (example: the maintenance schedule to keep the warranty) Nick was off on the day, so I emailed very briefly with Andrea. I drove out Friday night, Kash met us in the lot, didn't push or rush us at all. I was in my new used car on Saturday. While it was rough giving up my beloved Monte Carlo for a Mom mobile, I'm very happy with my Sonata. The only mishap was with the financing but I work in lending, I get it. All in all, I am where I needed to be comfortably and I am very happy I came to Patrick Hyundai!

Jon D.

Nov 18, 2013

Came in to have a recalled part replaced and oil change. Part was not in stock, flying through them due to recall, they apologized for that, ordered the part and will infomr me when it is in. They also went ahead and did the oil change for free. Very pleased with the service and courtesy of all the service people involved. Been treated the same eery time I have brought my car in for service.

Alexian Brothers Jim

Nov 17, 2013

Good quality service. Gus was very helpful and answered all questions.

Phil

Nov 16, 2013

Service department was friendly and helpful, as always.

KOCMCH3613

Nov 12, 2013

I had a service appointment for my car's 6500 mile checkup. It only took a little over an hour including the free car wash. I was very happy that I was able to get in and out in a reasonable amount of time. The waiting room was comfortable too.

wish2astar

Nov 11, 2013

I took my car in due to recall notices. I was told it would probably take an hour and a half and if was all done in less than an hour. I was ecstatic and of course, there was no charge for any work done due to the recalls. Everyone was very nice and accommodating.

Phil

Nov 11, 2013

Excellent service, as always. I feel that I am treated fairly each time I bring my Hyundai in for service.

joangoergen

Nov 5, 2013

Manny was great. Knowledgeable and not pushy. He went out of his way to get the exact vehicle that I wanted (Tuscon Limited with AWD, black exterior with taupe interior.)

prf5060

Nov 5, 2013

It was absolutely a pleasure to work with Larry. It was definitely the most pleasant experience we ever had purchasing a vehicle. Julie made it possible, as she dug very deep to find a lender to get us a great rate, even though we are credit challenged. Mark also was great explaining why we needed the treatment system and we also purchased floor mats, a remote starter and a tow hitch. We were so happy and excited that we came back and had Larry a couple of days later to sell a new Santa Fe to my son who and a 2 year old BMW to my daughter, both of whom were also credit challenged. Congratulations Larry on your Hatrick at Patrick... I will recommend you guys to all of our peers, and family.

Mickey P.

Nov 5, 2013

I'm a Hyundai owner, since 1988 & it's the best car I've ever owned! I started w/the Excel, then had a Sonata & now I'm on my 2nd Elantra. I appreciate the wonderful care I get, from the Svc. Dept. - they never tell me I need something more than what needs to be done & don't talk down to me, because I'm a female. Hyundai, keep up the great work!

Marie Takach

Nov 5, 2013

Randy Greene was very professional and my car was ready when promised.

Rgh

Nov 3, 2013

Great service at this dealership. The people are courteous and professional. I recommend sch Hyundai for their cars and their service.

Rae7453

Oct 31, 2013

Entering dealership I saw a car in showroom. Asked about it when a salesman came to talk to me. He referred a Equvus specialist , Tony. To ny gave me to he information I requested, and a ballpark figure. It was considerable. I decided to get a definite quote trading my car in. His numbers were in line with what I figured a fair deal was. I liked the straight forward style he presented so I bought the car. He didn't insult me with an unrealistic price and then had to be negotiated down. His quote was fair. If you are my age and spending 60k car category. Don't think I have no idea what would be fair. Any car I have bought is with no haggling. If you insult me with a unrealistic price I don't continue. It is insulting and bad business. I know you are in business to make money. A few dollars one way isn't going to make that big of a difference. Honest/realistic people I would rather deal with. Tony needs to make a living. So do I. Very happy with my car. He is a nice young man doing his job. That I is what it should be.

max4224

Oct 30, 2013

Gus was ver;y pleasant and explained all the reasons I needed my rear brakes fixed (in lay person language). He was helpful in helping me figure out why my passenger seat belt might have been locking and he advised me of a recall on my car and he took care of that with no problems.

mcthill

Oct 29, 2013

It was a wonderful sales experience! We were taken care of by Kashif Mirza and Kristin Fritz. I have never had such a low stress car buying experience. Kashif was extremely helpful and listened to our needs and assisted accordingly. He went above and beyond to make sure our needs were taken care of. Kristin was also extraordinary. She was able to cut out the middle man and get the price and payment set before we came back in. She kept me informed throughout the whole experience so that I didn't feel as though I was being forgotten. If it weren't for Kashif and Kristin I do not think we would have bought a vehicle when we did as I have a friend at Toyota and had looked at them several times with no success. The experience was so outstanding that we were able to come in and within two days leave with a brand new Hyundai Elantra. I want to extend an extreme thank you to both of them and I would recommend anyone I know looking for a vehicle to Kashif.

sharomi

Oct 29, 2013

I originally dealt with Zach via email and phone after looking at cars online. He checked back with me weekly to see if I was still looking for a car. I also received an email from Ricky Perez asking if all customer service to date was satisfactory.They were both so pleasant and not at all overbearing which is why we choice Patrick Hyundai.My husband and I stopped in on a Saturday and were immediately greeted by Manny Diaz. He was so polite and very accommodating regarding our needs. I originally wanted to look at the Santa Fe but so a few other options on the lot so Manny had me test drive each vehicle. He was extremely patient and not in the least pushy. Actually, he was so nice I told him my husband wanted to look at a car also. My husband probably wasn't ready but again, Manny made some very nice suggestions and took us for more test drives. It was late in the evening so we decided to wait until Monday to make our decision. Manny was so understanding that I actually felt bad leaving. Because he was the best sales person we have ever dealt with we actually went back Monday and purchased 2 cars. Ricky Perez was also extremely helpful staying in touch via email to make sure everything was satisfactory. All personnel that we dealt with made our experience extremely satisfactory. I have already recommended Patrick Hyundai to everyone that isn't tired of hearing me talk about it.Manny made sure we understood all functions of our cars before we left the dealership. He was a fantastic representative, he actually made us feel more like friends than customers. Thanks to him I finally got my husband to purchase a new car and he is really enjoying it !!Sincerely,Sherry Haromi

snowman59t

Oct 29, 2013

The second car we purchased from Patrick Hyundai.We purchased a 2013 Hyundai Sonata.From the moment we walked into the dealership we were made to feel welcome.We had a 10:00 appointment with Manny Diaz and he was there waiting for us and he was the easiest salesman to deal with.He was very knowledgable and courteous and I would highly recommend him to anyone looking to buy a car from Patrick Hyundai.The dealership itself was very nice and clean and the people working there were very friendly and helpful.Like I said this is the second car we have purchased from Patrick Hyundai and if they keep this level of service we will keep coming back.I recommend them to everyone I know that is looking to purchase a new car.4 Stars all the way.

WOOO

Oct 28, 2013

I returned to Patrick Hyundai for a safety recall and Gus was friendly, professional, and took care of the problem promptly. Checked my car and seen I need rear brake pads, resurfacing, the brake fluid flush. Quoted a decent price and I will call back to have that taken care of at Patrick Hyundai in Schaumburg. Always great service. Thank youMrs. Anne Marie Mohr

Dkuehnau

Oct 26, 2013

We had previously bought a car from Patrick that was unfortunately totalled by a drunk driver. Darrick did such a suburb job at putting our mind at ease with purchasing another car and made the whole experiencce very comfortable. Jason the sales manager was excellent as well. Kudos to both!!

bm1612

Oct 25, 2013

I always have an excellent experience when I visit Patrick Hyundai. The staff is courteous and excellent. They service me as quickly as possible. The waiting area is always comfortable.They do a good job taking care of my car. sal Munoz was very helpful and friendly on my last visit.

Bob.Is

Oct 23, 2013

Service for a minor recall was on time per appointment and quick. Waiting area was comfortable with coffee, TV, wireless and reading materials. Service department is efficient.

CeeJay

Oct 21, 2013

I have had my car serviced here for a few years now. I would not go any place else!

StephenHogan

Oct 20, 2013

Gave them another try and had my car serviced here.They got the job done but service was lacking. After paying for the car at the cashier when it was supposedly complete, I ended up waiting an abomination of 60 mins for them to bring my car out to me. After seeing customer after customer who dropped their car off and paid for their service after me and get their cars back as I waited in their lounge, I brought the issue to their attention.Apparently they forgot about me and left my car in the garage that entire time which is inexcusable. How someone could not notice that a car is sitting in their shop is beyond me.This is the equivalent of a restaurant kitchen losing your order slip or forgetting to make your order. At least you get compensated for your wait with a free drink or appetizer though :(Edit Remove

Jeff

Oct 18, 2013

I bought my 2013 Hyundai Sante Fe from Patrick Hyundai. Dave was my sale associate and was excellent. Very knowledgable and friendly. Great experience!!

Nancyshea

Oct 17, 2013

I have been coming to the Schaumburg service center since we bought the car new in 2008. The service is very good . The manager, Gus, is always at the desk and very knowledgeable and friendly.

Majormkn

Oct 16, 2013

I scheduled my Elantra in for service at a convenient time, then got delayed and arrived late. The Service Department, knowing I had an important subsequent appointment, was able to accomodate me and got the job done in time. Good job !

Kmoravec12

Oct 15, 2013

I am so happy with buying my first car on my own. Russell was such a great help from start to finish. He walked me through EVERYTHING and made me feel comfortable with my purchase. I was originally looking for a used car in my price range. I was shocked when my price range actually worked for a NEW 2013. I will still very nervous but Russell was right there for me and explained how everything worked. The next day after I purchased I noticed the Air Bag cap was missing. I called Russell and he told me to come on in and he would help me. And BOY did he. They were busy in the shop but he worked with them to make sure I was in and out. All I needed was a cap. I was so blown away by all the extra efffort he did for me. I would recommend him and Hyundai in Schaumburg to everyone and anyone!JJ- He was so helpful when it came to actually signing for the car. He as well explained everything and made me feel comfortable. I am still in shock on how smooth everything went!Thank you again Russell for all your help!!!!

CLICKER

Oct 13, 2013

GUS AND EVERYBODY AT PATRICK ARE VERY KNOWLEGABLE I GO TO PATRICK FOR ALL MY SERVICE ITS ALWAYS DONE RIGHT THE FIRST TIME ALSO RANDY GREENE IS A GREAT SERVICE MANAGER

CandiM

Oct 9, 2013

I arrived on time for my appointment and was greeted promptly -- A young man came over and took my car and began checking it out even before the service advisor had finished checking me in -- I went and sat down in the waiting area and, much more quickly than I'd expected, my car was checked-out, washed, had it's oil changed and waiting for me just outside the door -- The young lady at the cashier's desk was pleasant and friendly, made sure that I had my paperwork and promptly sent me off for the rest of my day -- In other words, I was very impressed at the professionalism and promptness overall --If there was one thing that I would suggest, please find smaller, less obtrusive oil change reminder stickers -- The one I got was considerably bigger than I've ever had before and had an opaque white background rather than the ones with a transparent background that most places use -- To be honest, I couldn't see myself looking at that big, ugly thing for the next several months and removed it before even leaving the lot -- Just sayin'PS -- I'm very happy with my dealership so far, but the dealerrater.com page keeps erasing information that I've already completed at least once and asking me to re-enter it which is pretty annoying -- I've had to select the brand of car that I have three times now -- If it happens again, I'm going to quit the review as I've got other things to do today

ChicagoMom

Oct 3, 2013

Best service department - helpful and friendly and always know they are honest

Ana Valdez

Oct 2, 2013

Great service, I'm glad that my car is in good hands when I visit Patrick Hyundai. Any important detail that my car needs serviced is taken care. The staff in the service department are very knowledgeable and that makes me feel glad to know my car is well serviced.

gharbieh

Oct 1, 2013

The written deal did not reflect our verbal agreement of the advertised 0 down lease. The finance guys snuck over $600 into the amount paid at signing above taxes and fees. I asked them several times during the process if the money I was paying at signing was only taxes and fees, and Jason said yes, When I went home and went over the numbers, it turned out that there was a downpayment of over $600. I brought it to their attention and they refused to refund it. When I returned I spoke to Jason, who had done the paperwork, Jeffy, the finance manager, and Ricky Perez, the General Manager, who threatened to repossess the car and keep all the money I paid at signing.

ChryslerDealer

Sep 30, 2013

My visit to the service dept was for the first maintenance service of my new 2013 Hyundai Sonata purchased at this Patrick dealership. I wanted to wait for the service to complete and John Niemann made that happen --- quickly. He was very courteous and knowledgeable and did a great job.

johndnicholsonj

Sep 30, 2013

Dave Polcik and Rick DeSimone were very gracious and professional in handling my many customer demands during the sales process. On a scale of 1-10, they were 10+++. I recommend the dealership and them, in particular, without reservation.

vanessamontenegro5203

Sep 30, 2013

Very friendly and enthusiastic sales representative Jose Guzman. Very open and helpful in reaching a good deal and getting me a good price for my trade in and new car. Thank you. Felt very comfortable and assured.

HDRiderScot

Sep 29, 2013

Great service. The dealer and Gus were exceptional to deal with. I will definitely deal with them in the future. The only complaint that I would have does not have to do with the dealer, but rather with the car itself. I had two speakers that had gone bad; the dealer replaced them under warranty. This is supposed to be premium sound system, and here it is one week later and I have another speaker that has gone bad. I will need to bring the car back in to have it replaced. I know that Hyundai will replace the speaker under warranty but I have to wonder why a premium sound system has so many problems with speakers. I have to say that I do not play the sound system very loudly except when the roof is open and all the windows are down and I'm driving on the highway. During the buying process a salesman while demonstrating the sound system played it at a very high sound level to demonstrate the quality of the system. The level that was demonstrated was much higher than any level I have played it. I am very worried about speakers going bad after the warranty expires.

cel2mc

Sep 25, 2013

Manuel Diaz was most helpful in assisting me in the purchase of my Hyundai Elantra. I went in with the purpose of purchasing a smaller car from my previous car, the Hyundai Sonata. He did not push me into purchasing a more expensive car. Overall, I was very happy with his performance.

john j.

Sep 21, 2013

I come here though I have a Hyundai dealership 5 minutes from my house. why? great buying experience, great in and out regular service(maintenance) at the best prices. what more could you ask for. quality care, low cost. isn't that what everyone is always looking for.....

Thinmint

Sep 20, 2013

Overall excellent experience. Last vehicle buying experience at a Honda Dealer a few years ago doesn't even compare to what Patrick Hyundai was like.

IzaMat2

Sep 20, 2013

Very easy to schedule an appointment and they send reminders; always friendly and on time, good service; We have coupons so oil change is under $10; waiting room is clean and refreshments are served;

JesseVjr

Sep 19, 2013

It's always stressful purchasing a car but working with Jasper Cicero was a pleasure. He really knows the Hyundai product line and was able to assist in selecting the right car at the right price for my wife. She is very happy with her new Sonata. I am happy to know we purchased a car that comes with a five star safety rating, I feel my wife and child will be safer in this vehicle than most others. Jasper kept reiterating the safety of the vehicle and the dealership support after the purchase. This convinced me to purchase at Patrick and I am glad we did.

Dandilkay

Sep 18, 2013

From when I made an appointment to when I pick my vehicle up everybody was great especially Tommy, I will recommend you guys to my friends .

Kevin F

Sep 17, 2013

Patrick did a great job selling us the eleantra and service dept is well organized and responsive.

RPCurran

Sep 16, 2013

Gus, always takes care of me, had a part on order and Monday I was suppose to pick it up and he got the part installed so I did not have to make a separate trip

hanna1960

Sep 16, 2013

Gus and Matt who typically take care of me are always very friendly and accommodating. They come out to greet me and always recognize me. Gus arranged for a loaner and recommended future services, offered savings on services. I always come to Patrick Dealership, although there are closer places which send me coupons all the time.I feel great customer service should be recognized and Gus and Matt are always on top of the game.Thanks!

Emoses

Sep 16, 2013

Always a great experience at Patrick Hyundai. Making appointment was easy, everyone was friendly, I was offered a loaner car, my car was repaired in a timely fashion.

Satisfied customer in Schaumburg

Sep 16, 2013

I did not buy my vehicle here, but always bring it here for service since it is closer to my home. Everyone I have ever had contact with is always friendly and a pleasure to talk to. I will continue to bring my car here and plan on purchasing my next car from them when I am ready.

JLOVERDI

Sep 12, 2013

I had a great experience at Patrick Hyundai. Service was quick and employees where very nice and explained everything they done to car.I would recommended Patrick Hyundai service was great & my car was very clean when i picked it up.

Niubutterfly

Sep 6, 2013

We were looking to buy a new car, but we weren't sure what kind we wanted. Doug was very helpful and was patient through our decision making.

oscarmeyer

Sep 4, 2013

I've been very satisfied with all my dealings with; service and sales, fromPatrick Hyundai. They changed the oil and ran a check for the Elantra GT. They were very curtious and had me in and out in a very timely mater. And I'm always quick to tell my friends and family how happy I am with the car, the sales personel, and sevice personel. The people and car have afforded they best experiances I've ever had with the automotive industry. I couldn't be happier.

geoffs586

Sep 3, 2013

Great Experience, Great Price. The Entire Experience Was Very Simple, Fast, Friendly And Overall Enjoyable. Gina Was An Excellent Help In Internet Sales, And After Setting Appointment With Her,Met Anthony. From Moment I Arrived, He Made Me Feel Welcome, Having The Car Ready To Go, Answering All My Questions. Will Only purchase From PatricK Dealerships now.

pmraven

Sep 1, 2013

Great Salesman! Highly recommended! He Can SAVE you $$$ too! :) I will recommend this place to all my friends! Thanks again for Great business! It was a pleasure!

lisadoron

Sep 1, 2013

We went to the dealership to check out a certain car. They had the car ready shorly, gave us the keys, and we gave it a test drive. We got back, they gave us the car fax. We asked if we could take it to our mechanic, again, no problem. Called them on the way back and told Manny to start the paperwork, again no problem. The only issue was that we waited almost 2 hours to see the person who took care of the finances. For 2 hours we sat and waited. Manny was done with his part and we literally sat and did nothing for 2 hours. I paid cash. It seems that something could have been done to speed up the process. That is my only gripe with our experience, people were friendly and knowledgeable, there needed to be more than one person taking care of transactions.

cfilippo

Aug 31, 2013

Service was done even quicker than I expected. I asked a favor for a ride over to the DMV and they obliged.Gus had one of the workers take my grandaughter and I over to the DMV. Everyone was very friendly.

tvdrozdova

Aug 31, 2013

I came for an oil change by scheduled appointment and was told it will take over an hour to complete. Joe was very attentive to the fact that I was in a hurry. My vehicle was ready in less than 45 minutes.

slatted

Aug 29, 2013

Sal...the employee I worked with, was very nice and helpful. HOWEVER, I don't understand why it is EVERY time I bring my car in for service ALWAYS making an appointment, things take as long as they do to service the car. This time...it took 45 minutes to get my car washed and they did a lousy job!!!!!

momstuscon

Aug 28, 2013

good afternoon I had my tuscon in for a rear strut repalcement. I love the online appointment systemvery easy to setup. we dropped the car off the night before no problem.service dept took care of the car.they called us and said car was ready and even washed. so we came next day to get carits so nice when it does not cost anything since it was under warrenty but one problem car was not clean.but car runs great

cherene1286

Aug 28, 2013

I enjoyed working with everyone I encountered during my experience. Alex was very friendly and knowledgeable. He also was very warm and welcoming, and has been each and every time I have worked with him. I purchased my first car from him and I went back for my second because I knew the honest service I was receiving. I worked with several people during the transition to the new car and all were very friendly, knowledgeable and forthcoming with information. I will continue to use Patrick Hyundai as well as recommend them to my family and friends.

josephheckmyer

Aug 26, 2013

Excellent Service, would definitely recommend to anyone interested in owning a Hyundai either new or used. Great Salespeople especially Alex B who was very kind and considerate and not pushy.

sej0c0

Aug 26, 2013

I just want to express my gratitude for the excellent service I have received from Hyundai Service. My hat is off to Gus in service. He is always reliable,courteous and does everything he can to make your service experience top-notch.Thank you Hyundai Service-and thank you Gus.Best Wishes,Stu

maryseymour3

Aug 26, 2013

Gus was very professional taking the information needed to work on my car. He also called when the car was ready to be picked up. Great service!

saylavie5

Aug 22, 2013

Dan Rose went out of his way to try to find the car that we had "built" on the Hyundai web site. Unfortunately, Hyundai's site is not up to date. We had selected a Metallic Sky Blue Elantra Ltd with Tech with a black interior. After Dan searched on our behalf, he found out that the factory was no longer accepting orders for a 2013 Sky Blue Elantra. Dan was very pleasant and responsive.***Please do not use my email address for any solicitations. Thank you.***

rsmith36561

Aug 21, 2013

Great service, great product lines, poor in quoting vehicles prices without initiating a credit check on the customer and providing a $545 per month lease payment which was highway robbery.After my credit check was completed, Derrick realized I had outstanding credit, the final monthly lease came down to $340 per month.My recommendation is unless you want customers and prospects to have heart attacks and die in your showroom, please do credit checks.Not all individuals have bad credit standings. Instead of setting up a Triage Center and Emergency Room in combination with your Showroom with Emergency Responders in and out all day long, please do credit checks and let the individuals with good credit live, multiply and purchase/lease vehicles from Patrick Hyundai!Ya dig what I'm saying?

cgiannini73

Aug 21, 2013

Brought my car in for service. The service center was very friendly and helpful and explained everything. Stayed in contact with me through out the day with updates. And my car was completed on time.

West Suburban Hyundai owner

Aug 19, 2013

I thoroughly enjoyed the process of leasing my car from Patrick Hyundai. The entire process was great - I felt like a valued customer and was treated well. Everyone that I dealt with did an excellent job of ensuring that I received timely, fair, world-class service. Thank you!

onlyebob

Aug 18, 2013

Alex was an exceptionally great person to work with. He gave us plenty of options and kept in touch as the vehicle we decided on was in route to the dealership. While having other customers he made me and my wife feel valued and his "only" customer.

sluki

Aug 17, 2013

went in for oil change service personnel friendly car washed and service excellent!

JCMason

Aug 16, 2013

My experiences with your dealership and my salesman, Alex Baszaral were exceptional. I would like to "sing" my praises of Alex! Prior to visiting Patrick Hyundai, I had visited Ford, Chevy, and KIA dealerships in Schaumburg. The cars were OK, but I as not impressed with the salesman who worked with me. On second thought, they didn't work with me; they tried to sell my a car, but were very cocky and unfriendly. Alex impressed me right away and I felt comfortable but his style; I guess that comes from his long-time car selling experience. Anyway, I did not choose my Hyundai that first day, but I left feeling I would be back. When I returned, Alex was once again very helpful, knowledgeable, and patient. I could say the car sold itself, but that wouldn't be true; I like my car very much, but Alex sold it!

bbokan

Aug 14, 2013

Dan was very patient with me as I struggled to decide whether or not to buy the car on the spot. He also fully explained how to use the equipment in the car which is new to me. Everyone else I met with in the buying process was also very professional and got me through the buying process quickly. This is the second car I bought from Patrick and I have always been satisfied with their service.

kahan6

Aug 14, 2013

Tony was exceptional. He helped us trade in our old car and get a great new one. He worked really hard to be sure we were happy and answered all of our questions. We changed our mind several times and he was always patient and accommodating. He responded quickly with any voice mails or texts I left him. He was so helpful and knowledgeable. I already recommended him to another friend of mine.

KOCMCH3613

Aug 13, 2013

Came in for my Sonata's lst Service Call. Got to Dealership around 8:30 AM was promptly greated by Service Advisor, John Niemann, who wrote up work order and explained a few things to us. Took us to Customer Service Waiting Area. My husband and I thought the appointment would only take 1 hour but around 10:20 or so my husband had to go to desk to find out the status of our service appt. We were told the car was finished and then proceeded to the Cashier, who's name I believe was Trinity. She was very polite and told us where our car was parked. We finally left by 10:40 AM.The only complaint we have is that the appt. took longer than we thought, but overall the Dealership is great. Just wish it was closer to McHenry, IL. Also, would like to recommend that more information be available as to when the Palatine Dealership will be open and a flyer available as to it location.Hope this comment helps you out.

irene10224

Aug 12, 2013

From start to finish my experience with Dave Taub was phenomenal. Not once did I feel pressured or intimidated by him. He brought out the exact car that I wanted to see and never once did he attempt to sell me something out of my price range. He was very friendly throughout the entire purchase process.

rnhelton

Aug 10, 2013

Only bad part about the experience was being at the dealership so long... from 12:30 to around 6 Pm.. they seemed to be very busy... Our sales person Jasper was very friendly, He seemed very busy because he was taking care of two other customers besides us.....Other than that I feel like my wife and I were treated with respect, and we feel like we got a good deal on our car....I would recommend this dealer to my friends, and would recommend they ask for jasper, our sales person..

toned

Aug 9, 2013

Overall experience was excellent. I found the car I was looking for with the best price. My salesman was excellent in helping me with getting my car and finance apes set so I was able to get on the road and go.

jmmagdaleno

Aug 3, 2013

John did a great job scheduling me on a busy Saturday without having an appointment. The work done was excellent and the wait was short.

LarryAlongi

Aug 1, 2013

I rate my experience as GREAT. Made arrangements to pick me up after maintenance complete. Performed recall replacement and 15,000 mile maintenance. Completed mileage confirmation for reimbursement program.

Daubs23

Aug 1, 2013

The staff was very friendly and helpful. They even went as far to give me a ride back to my condo while my car was being serviced, so that I could get other things accomplished. Thank you!

mallorypotter87

Aug 1, 2013

The man in service was very friendly and he gave me the coupon book that I did not get when I bought the car! He explained what they were doing to the car and he was very helpful.

aschaffer

Jul 31, 2013

I liked my experience at Patrick Hyundai. The people were very friendly and worked as fast as possible to get me a vehicle. Manny was very friendly and didn't try to sell me something I wasn't interested in. I did not feel any pressure when buying my Elantra. All my questions were answered and I left very satisfied.

raehlert

Jul 31, 2013

I made an internet request for the price on a 2013 Hyundai elantra gt. . the response was prompt and complete with price and information on the Patrick dealership. tony, the salesman, gave a test drive and pointed out the features on the car. the sale was written up , and I picked up the car the next day. at hat time tony gave more information about features. great salesman-great car. Richard ehlert des plaines, il

RodneyBonner48

Jul 30, 2013

My transaction started out online. When I got to the dealership I was directed to Manny. He was knowledgeable and personable, as a good salesperson SHOULD be. He answered all my questions and had two cars to test drive. He made the late night experience more enjoyable.

cindy020276

Jul 29, 2013

Love coming here for all my oil changes or work they treat you with a smile every time. The wait for your vehicle isn't long either is done when they say it will be done. Great job!!!!

Peter G

Jul 28, 2013

Great service team. Did the 7000 mile maintenance in record time so I could make another appointment . Thanks

dboele17

Jul 28, 2013

From the first contact with the internet person to the signing of the paperwork. Patrick people are the best. From the time we walked in thru the door, held open by Anthony, (who is extremely personable) thru the final shake of hands with Barry Ross our salesman, our experience was great. We WILL use Patrick again when we are in the market for a new or used car. Orland Park is not right around the corner, but the experience was worth it. Barry was great to work with, not high pressure, but always there when needed and very easy to talk to.Doug & Lois Boele'

dagoalie01

Jul 28, 2013

My wife bought a Hyundai Tiburon from Patrick Hyundai in 2004. She has been very happy with the car and the service. We started looking at vehicles on line to replace the Chevy HHR and we liked the Hyundai Santa Fe. Patrick is the closest Hyundai dealership to our Carol Stream home, had a huge selection of Santa Fes on their lot and had a very good track record with my wife and her Tiburon. We were very happy with our buying experience.

small60120

Jul 23, 2013

As always, my experience with Hyundai service was excellent. Great customer service from the individual who made the appointment all the way through to the person who 'took my money"!

scottbashaar

Jul 23, 2013

John was outstanding, I will never go to another dealship for my car. John was also very fast, I really appreciated the speed of the service.

ktegrar

Jul 22, 2013

Very fast service. Much faster than anticipated. Excellent work. Very fast service. Much faster than anticipated. Excellent job. The Service was for factory recall issue.

RGrisko

Jul 17, 2013

Very good service. Kept me informed during my wait. Explained everything they found and did. Waiting area was big and bright and comfortable. Had hot coffee and bottled water and plenty of magazines.

Sassie93

Jul 17, 2013

My Husband and I went to Patrick Hyundai to trade in our vehicle and purchase possibly 2 Small SUV's.We were interested in learning more about the Tuscson and Sante Fe.We got Gary the uninterested Salesman. We told him what we needed in a Vehicle which was Cargo Space and of course AWD .Please explain.He showed us only in the Tuscon how the back looks. Nothing else .Took my license made a copy told me I could drive it .And left parking area .WE didn't know that the Tuscon goes into manual transmission so the whole time I drove it, I was in 1st gear and it felt like a go cart! I certainly wasn't interested in that car .When we got back to the parking lot,the porter had the Sante Fe waiting for us and no Gary was around.So we got in,drove it loved it and wanted to learn more about it, and purchase it.We got back to the parking lot ,NO GARY.NO GARY ANYWHERE,another sales man said well maybe he is busy with someone else .We waited about 15 minutes, nobody came out to ask us if we needed help,NO GARY at all .We took the keys, portable license plate and handed it to another salesman and left.Drove to O'Hare Hyundai and purchased the Sante Fe.They were WONDERFUL, friendliness, showed us what the car had ,explained everything,showed us cargo,etc .Much more professional 500%.LOVE THE SANTE FE..Recommending O'Hare Hyundai to everyone I know.EXCELLENT!!

lukee

Jul 16, 2013

bought used car and next day car wont start, i know there is as is warranty but i was deceived because car wont start when sitting. They also brought the car out warmed up so i didnt know it had a problem. they hid it from me/ i contacted them and they said bring it back to check it out. mechanic says its hard to start but its not the battery, starter or alternator. i take it back and it does the same thing except they say sorry we cant do nothing. i asked to speak to manager several times but got no call. horrible experience from deceitful dealership who took my money and ran.i thought they would offer some assistance to a disabled girl

jdandcdhyundai

Jul 15, 2013

Russ is fantastic. He always has your best interest at heart and really hoes the extra mile to assure you have the right vehicle at the best price possible. He is no pressure and listens to the customer to ensure he takes care of your needs and wants in a vehicle. Jason is the best. He takes the fright out of financing! He too has your best interest at heart. We were so happy to see both Russ and Jason again. This is the fourth car we have purchased through them. We love our Hyundai's!

roblis1962

Jul 12, 2013

Patrick Hyundai dealership had a lot of selection on site with different packages and were willing to order or find the exact car and features. The sales person I had was manny and when we settled on a car he gave us the no nonsense price with none of the famous let me talk to my manager back and forth. I had looked at several sites and the price was where the sites said it should be. It was a friendly place with helpful people.

Dan and Carol

Jul 10, 2013

We had a positive experience purchasing an Elantra in July of 2013. We especially appreciated the low key approach and overall knowledge of our salesman, Daniel Rose.

JLOVERDI

Jul 2, 2013

Jim was a pleasure to work with. I had a great experience at Patrick Hyundai Excellent Sales, excellent finance, excellent service. I've owned other Hyundai Before and always had great service from Patrick Hyundai. I was happy that this dealer was able to find the car that I wanted. Our company has been leasing cars from Patrick for the last 3 years and our very happy.

Dafish32

Jun 28, 2013

This place was unprofessional, not clean, the salesman had no idea where his inventory was. I knew exactly what car I wanted and he kept showing me other cars. We were comparing quotes and when asked what the off the lot price would be he kept giving us the price of just he car. He would go off for a few minutes then come back and then leave and then come back... The last time he was gone for 10 minutes. When my dad asked to speak to a manager.. They called our sales person on the loud speaker and he still never came! I ended up getting a Hyundai from a different dealer but I wouldn't even take it for an oil change here. I would drive the extra 30 minutes to a different dealership. Horrible experience

wgmv1799

Jun 21, 2013

It was an OK experience buying from Patrick. I did leave with a better car than I intended and paid a little more than I wanted to spend but I am fine with that. The buying experience was just too long - over 4 hours - even though a decision was made to buy the vehicle after about 1.5 hours. My salesman was polite and knowledgable but he did not explain all basic features of the car. For example - the remote start. I never had this option before and just assumed I press the blue button on the device that controls entry to the car. Not true. Since this feature is normally not part of the standard GLS options, this topic was not covered in the owner's manual. This was a bit frustrating. However, when I brought the car in a couple of days later for the "Treatment" protection, Mark Anderson took the time to fill me on this simple detail.

inwonchoe

Jun 19, 2013

He was good and excellent help to select pick model of car for me. He also help me explain the car very care fully to understand each function of the car.

suzyq48

Jun 16, 2013

Dan Rose was extremely nice and very patient. No high pressure which was very appreciated. We came in initially to see about leasing and by the end of the night we purchased. This was very unusual for me and my husband as we usually do a lot of researching on the internet and newspaper and also check with friends and neighbors and the like before making any major purchase. Dan had a lot to do with our decision, as did, of course, the Elantra itself. So, it was a very pleasant experience.EXCEPT FOR ONE THING. We were in your dealership in the early evening on Monday June 10. It must have been after 9:45 pm when we decided to buy and we post dated our check June 12 on our $4000.00 down payment. We said that we needed to post date the check because we had to do a bank transfer to make sure there were enough funds to cover the check. We were told this would be no problem. So off we go, me driving my new Elantra with my husband following in his vehicle. Much to our surprise when we checked our account on the internet in the afternoon on Tuesday June 11, we saw that the post dated check WAS CASHED!! Our account was overdrawn and the bank charged our credit card the amount we were short and we got charged a transfer fee. To say the least, we were surprised and, to be polite, very upset. My husband immediately called Dan to let him know of the screw up. At that moment Joe felt like he wanted to return the Elantra, get our 4000.00 back and just go to another dealer. Dan was extremely sorry this happened and apologized profusely. Within the next couple of days we straightened out our accounts at the bank and our tempers also cooled off. Our blood pressure is back to normal. On Sunday afternoon, my husband had to move my Elantra out of the garage to get to some things. So he parked the car on the street in the bright sunlight. As he was mowing the lawn, he stopped a few times just to admire my new Elantra. I think he is very happy with the purchase and he is extremely happy and glad that I have a new, beautiful, and most importantly, very safe care to drive. And, additionally, we will recommend Patrick to others. And just as importantly, we will mention Dan's name as the person to see. However, in any possible future event that you may sell a vehicle to someone we may have sent to Patrick, and if they need to post date a check, please don't cash the check too soon! thanks for listening, Sue Bajner PS- I won't let Joe borrow my new Elantra, cause I may not get it back.

Unnecessary

Jun 10, 2013

We had a great experience with Patrick Hyundai and specifically Dave Polcik, our sales associate. He was very professional and extremely knowledgeable. We would highly recommend Patrick Hyundai and Dave Polcik!

butch110

Jun 10, 2013

The initial visit was for a "Recall" notice for my 2010 Elantra.During my conversation with Gus I noted two other problems with my car. One was that the door lock feature would sometimes "SELF LOCK", and that I was experiencing some loss of power and vibration when the speedometer was between 35 and 38 MPH with the "Economy" light in the on position and the shift lever in the "Drive" position especially in with the Air conditioning on or on a slight road upgrade.A new lid switch pad was installed and this looks like it solved that problem.As for the loss of power and vibration Gus said to shut off the economy light and see if that would correct the problem. And it did!Thank you Gus!

Juanita Rathke

Jun 9, 2013

We shopped around at the local dealers around Chicago for a 2013 Sonata Hybrid Limited. Far and away Patrick Hyundai had the best internet pricing of any dealer. The car we were interested is was in their inventory so we were able to conclude the purchase in only 2 visits. I would highly recommend them (sales person Dave Taub) to anyone interested in a Hyundai. They also met the internet pricing of a Hyundai extended warranty (not a a 3rd party plan).

jlipscomb

Jun 7, 2013

I came in to purchase a used vehicle, upon entering the building I was not greeted in any way for 15 minutes. Pete Banks finally greeted us and proceeded to help us. While he was pleasant enough I felt talked down to during the signing process. A few days later I called inquiring if they had recieved my check and no one called me back for six hours untill I had to call them back to talk to a manager. This is very poor customer service. I left multiple messages with finance as well and no one ever called me back two days in a row. When I test drove the vehicle there was no engine knock present, the day after I drove it home the vehicle has an engine knock. Also I find it concerning that the mechanics cannot put in the proper cabin air filter but instead cut one to size. If they did not do this they should have installed the proper cabin air filter. I am very upset about this whole process and will never return to buy another vehicle from them. They could have been a lot more helpful and nice since I live 1.5 hours away from them.

Victoria

Jun 5, 2013

My initial experience, late on a Thursday night, was not very good. I was going through the Costco car Program and was not anticipating the hassle that I received from Jasper. However, when I called Costco the next day, and they put me in contact with Kristin from on-line sales, in addition to Dave P. from sales, my poor experience turned around. I was so satisfied that they honored what they were supposed to from the beginning. There was no hassle and both were awesome to work with. I will certainly be asking for them by name next time. Way to go, Dave & Kristin. You are the reasons why I bought my 2013 Hyundai Sonata. (By the way... I love it!)

regan1217

Jun 5, 2013

We went to several other dealerships and our sales rep at Patrick (Pete Banks) was unquestionably the friendliest, best informed, and most helpful. It was a pleasure doing business with them!

Happywiththeservice

May 30, 2013

We were greeted as soon as we arrived by Pete Banks. Very friendly and personable. We told him that we had a few options that we were looking into: purchase new, lease, purchase used. He patiently went through all our options. After test driving a couple cars we came to the decision to purchase new. Just recommended this dealership to a friend.

specialkay

May 30, 2013

This car purchase experience was pleasant from the very beginning with the warm welcome I received walking in the door to the very end with the delivery of my new vehicle. I appreciate the professional and courteous treatment I received from Mr. Ricky Perez. Sales pro Anthony Cassano knows his vehicles and did an outstanding job answering my endless questions about the Tuscon and all of its features. Thanks to Jesse in finance who is so patient. I feel comfortable knowing that if I have any questions about my vehichle or service that Mark Anderson will assist me. What a great group of people to do business with!!

StephenHogan

May 29, 2013

This dealer makes a lot of transactions unfortunately at a large sense of deception.I knew exactly what I wanted for a car purchase and went the internet way to get an ePrice quote. Gina quoted me what I wanted to the dime and had the car in stock at a good price. I expected to square away a new deal with Gina lickety split!When coming into purchase a car I was transferred to the general sales department and had Anthony assigned to me as my salesman - big mistake!He takes me for a puny test drive around the block and vice grips pressures me to make a sale for evening for a car that was over optioned. He gives me some spiel that my car I was quoted for 2 hours earlier already sold on the lot.Later after purchasing the car, my parents (who were Patrick Hyundai customers themselves the past two years) look over my receipt and see that they charged me with a $400 VT Reg fee (vehicle etching) without even consulting me about it first. Buying a car on my own for the first time, I didn't even see them slip that in my contract. My parents thankfully got me a refund.This place is deceitful. I am really upset that I'll have to have some sort of relationship with them for the next 5 years under my maintenance warranty. I can't wait to sever any sort of business with them.Stay far away. Try Elgin Hyundai instead, they don't seem to be con artists over there.

geo5000

May 28, 2013

Great to visit your dealership, wonderful experience. Would come back again. Just had the car looked at by a mechanic and it is in very good condition.

D.tatge

May 25, 2013

The only complaint about our experience was that you only had one finance person working and he was so busy we had to wait around until 11 pm to have our financing paperwork completed. We got to the dealership at 7pm, everything was done & ready to go by 8, and then we just sat around for 3 hours waiting. Rediculous! Hire another finance person!

MargaretK

May 23, 2013

Good selection of cars. The buying process could have been quicker which is my only complaint however, it was on a Saturday and the dealership was quite busy. Internet quote system is excellent. Our sales person was very personable, polite and helpful.

bouseb

May 21, 2013

Just did not find the people friendly or attentive. Seemed to say the right words, but not with honesty. Attitudes were shown by most employees, and the attitudes were not positive. Went there 4 or 5 times. Found most of the employees, not just our own sales rep, inept and not capable of knowing their products, incentives, etc. Disappointing. They are closer to my house and I went 10 miles away and bought my car.

georgemc5150

May 21, 2013

We could not have been more pleased with our car buying experience. Your Sales Executive Jasper Cicero greeted us and we immediately felt comfortable. He was attentive and professional. We were interested in the Elantra and Jasper provided info and answers about the car, the lease program and the dealership that ultimately led us to lease the vehicle. Our only exposure to Patrick Hyundai are Jasper and the car. Jasper's a gem and we are very pleased with the car.

knoeppe1

May 15, 2013

Dan made my first car buying experience very straight forward and pleasant. Things went smoothly and quickly. He was very accommodating, finishing our paper work and getting the car ready, when I had to run out and do an errand. Very friendly and encouraged me to call with any questions or concerns. He helped me feel like I was making a good decision in buying a hyundai and I felt supported by him and the dealership.

klohrst

May 15, 2013

The experieance was a good one, a bit lengthy but good. Buying a large purchase like this is always very trying and you want to get the best deal you can if one is going to go into debt, so this was a good experience for me.

mmase

May 13, 2013

I visited to look at a used Hyundai. Tony greeted me and was very friendly and not overly aggressive which I appreciate. He sold me the vehicle and ran the paperwork back and forth from the finance office as I used his desk to buy insurance online. I camped out on his phone and he patiently waited for me and had me sign the paperwork. He then proceeded to go through the car and explain how to use the buttons etc...as if it were a new car. He obviously cared about my experience. He then called me first thing today to check on how I liked the car. Because it is a used vehicle I am coming back in to have a couple things touched up to make it look like new and he arranged the service visit for me so I didn't have to do anything but talk to him. I would recommend Tony to anyone buying a Hyundai.

billsdad

May 12, 2013

I called Gus as soon as I received the recall notice on the Santa Fe knowing that he would schedule me A.S.A..P and would accommodate my schedule. Although all the service people at Patrick are terrific, I always ask for Gus. He is so knowledgeable and professional I know he'll do what's right for me. Three members of my family have purchased their Hyundai from Patrick and we are all Very pleased with the dealership.

MelanieDeVos

May 10, 2013

I was in and out pretty quickly for buying a new vehicle. There was no pressure to buy a certain vehicle or upgrade out of price range. There was also not a lot of pressure in finance to add on a bunch of stuff some people don't care about. Paul was awesome to deal with!

GotAHyundai

May 8, 2013

I brought my vehicle for repair and they went above and beyond to get things right. Thanks!

Vroom

May 6, 2013

I took my car in for service and the service department was excellent! Keep up the great work!

college student

May 1, 2013

Purchased 2013 Elantra Coupe for our college age daughter and worked with Dave Taub. He was very helpful from the moment we came on to the lot. Patient and accomodating in every way.

jroszyk

May 1, 2013

I have bought four Hyundai's from Patrick. I now live out of state 700 miles away, and while visiting Schaumburg my car breaks down and luckily enough at Patrick Hyundai. From the mechanic to the multiple service advisors that helped, I can only say that they truly gave me EXCEPTIONAL service. It was late on Friday afternoon just before closing and the mechanic was able to diagnose the problem, make sure the part was in stock and then immediately work on my car. I wish I had the name of the mechanic as he went out of his way to fix my car so that I could make it back home over the weekend. If you could identify the mechanic from my Invoice, the Invoice Number is 120392 and the breakdown happened on Friday April 26, 2013, please send him my heartfelt thanks for taking care of my car. He is truly a great individual who went out of his way and he deserves special recognition. The service advisor's name on the invoice is Gus Rozos, but there were multiple advisors that were helping me and they all were very nice. I miss the service from Patrick Hyundai that I have received on my four Hyundai's in the past and if my car had a breakdown I'm glad it was at Patrick Hyundai.Thank You.Jim Roszyk.

mariarizzi

May 1, 2013

When ever Gus Rozos talkes care of my car he provides great sevice. Last time he rotated the a new tire to the front. He told me that I have a front wheel drive and a new tire belongs in the front. He also gave me information about my car that I found to be usefull. My cars runs great!Gus Rozos has serviced another Hyundai I had a few times. I always felt satisfied when I left.Thank you, Maria Rizzi

Cathy

Apr 29, 2013

Brought 2013 Sonata in for service (interior/exterior protection). Floor mats were removed and paper placed on floor. Car was picked up and floor mats not placed back in car. Returned to dealership to get mats. Was told they were in the trunk! 1) Why weren't the mats put back? 2) Someone should have said they were in the trunk if it is not procedure to put them back Wasted time going back to dealership to find mats. Minor issue but caused inconvenience.

Nancy

Apr 28, 2013

I was very pleased with the service, the time it took to service the car and the overall atmosphere. All my questions were answered promptly.

KINKINKU1

Apr 26, 2013

We had visited 6 different dealerships before purchasing from Patrick Hyundai ,Paul Johnson (PJ) our sales person was very knowledgeable of the different models vehicles, and took time to understand our needs and wants, he was not pushy at all like the other dealerships we had visited ,we originally came in for a 2013 Base Elantra and PJ showed us the value in the Elantra GT , It was priced a little more but well worth it, We will tell all our family and friends to see him when they are looking for a vehicle,

jlselvig

Apr 26, 2013

I purchased a 2013 Sante Fe Limited and wanted a sun roof, but not navigation. I also wanted circuit silver with dark gray/black interior. Ray took great care of me - located a new vehicle that was exactly what I wanted and arranged for sun roof to be installed for me. The vehicle is exactly what I wanted and everyone at Hyundai has been wonderful.

Razmataz

Apr 24, 2013

My wife and I were very pleased at the quality of service we recieved by Derrick the car sales man at Patrick Hyundai. Very friendly and helpfull. Our overall experience was awesome!!! We will recommend our friends to this dealership. Thank You so much Derrick for all your help!! Erasmo & Nora Reyes

satisfied customer

Apr 23, 2013

John DiLeonardi,Rick Perez,Anthony Cassona ,Mark Anderso and Jeff from finance were outstanding.Very helpful This my 3rd time buying from Patrick.I sent my daughter and her fiancthey both bought cars there.We will be back.

hoekstraj

Apr 19, 2013

David Zaprev was very helpful and personable. He listened to us instead of trying to up-sell us.We are happy customers. We will likely return in a few years to buy another vehicle.

Robert

Apr 18, 2013

My visit for an Oil Change was excellent. Treated very good and was very satisfield with experience. Will use again in future.

PrincessFoopie

Apr 15, 2013

Darrick Triplett was a great salesman to work with -- Honest and professional all the way -- I couldn't be more pleased --

Steve

Apr 15, 2013

Everyone was great at your dealer ship - especially Anthony our salesman. Great deal, excellent car and great price. Can't get better than that.

Happy Buyer

Apr 15, 2013

I was in the market for a hybrid car that would help me cut down on my monthly gas costs. I went online and immediately Patrick Hyundai reached out to me and made me a great offer. I went into the store the following day and Dan greeted us immediately. The sales staff are not pushy and are eager to better understand what we were looking for in a car. Since he knew I wasn't necessarily happy with the 2012 I was looking at, he suggested I take a look at the 2013. I fell in love with the 2013. They made me a great offer that I don't think could have been matched anywhere else and they also made me a great offer on my trade in. Despite it being extremely busy, they were able to get us into the finance office immediately and the overall experience was great. I did visit another Hyundai dealership and I was disappointed because the sales person was trying to manage 3 different customers at the same time. Dan at Patrick Hyundai devoted his entire attention to me and my wife and were extremely pleased with the customer service. This is the second Hyundai I have bought from Patrick Hyundai and I honestly believe that this experience topped the visit 3 years ago. What I appreciate is the fact that they don't try to force the "upsells" on you. While they educate out about the additional warranties and additional items you can buy with your new car, they did not try to force anything on you. It was an overall pleasant and stress-free experience.

Donna

Apr 13, 2013

I just have to say I have not bought a new car for 20 years or more. I was panicked that I needed to buy one and Manny made this process easy and almost fun. I will say almost because the financial commitment was not something I wanted to do. Manny was patient, friendly, knowledgeable and helpful throughout the entire process. I also thought Jess the Business Manager was very nice to work with. I hate this but I do have one complaint. If the buying process had started with Randy Greene I would have walked out of your dealership and never looked back. I don't know if it was because he was speaking to a woman and her female friend but I felt he spoke down to us and he could not have been more arrogant. If I had not wanted that remote starter so badly I would have not purchased anything from him. Sorry, I just think he was obnoxiously pushy and treated us like we were unintelligent women. Manny made up for the frustration though with Randy. I have had to follow up on a small scratch that needed to be repaired and Manny has just made everything easy and I thought I was valued as a customer. Thank You. Sincerely, Donna Zekucia

Poonam429

Apr 11, 2013

Pete was very helpful and the experience was great for my first car! He did a great job following up with me after the purchase as well to make sure things were perfect.

ashleybruhn

Apr 8, 2013

My husband and I had a great experience at this Hyundai dealership; in fact, this has been the most pleasant experience that either of us have ever had purchasing a vehicle. Our salesman, Jasper Cicero, was fantastic and went over every detail of our new car and made the negotiating process very simple. My husband and I did not feel pushed or pressured and we had an overall great experience at this dealership. The sales manager and the gentleman who worked with us for our financing were great as well. Thank you!

i have none

Apr 7, 2013

Thanks for the high quality of service. I was always informed and all my questions were answered. Thanks again.

CatheM49

Apr 6, 2013

Made the purchase fast and easy. Met the price of Costco, which seemed low. Happy with the trade in price for my older car. I think the life time oil change is great.

Larry G.

Apr 5, 2013

I've been doing business with Patrick Hyundai for over 10 years and I'm always amazed at the courtious, professional staff who make every visit a pleasure.

Economical Car Buyer

Apr 5, 2013

Went to dealership looking for new car and didn't know exactly what we were buying. Jose Guzman was our sales rep and was so great to work with. He showed all our options in price range and we were able to pin point what to get. Jose was very friendly knowledgable and didn't put any preasure on us. Jose made the buying process easy. I would most definately recommend Jose. Also, all other employee's were very friendly. Thank you.

Joanne

Apr 5, 2013

I went to Patrick Hyundai to look at the new cars. I met Jose Guzman who was so nice and helpful to me. He asked me questions that helped him have a better understanding of the type of car I wanted. He never pressured me to buy the top of the line or add-ons to the car that I didn't want or need. I was able to test drive a few cars and through our conversations of how I would use the car, where I would mostly be driving, Jose helped me find the perfect car for me. I really appreciated his patience. I chose the Tucson. He slowly went through where everything is in the car and how it works. He even helped me set up my cell phone with the blue tooth. I left Patrick Hyundai very happy with my new car, thanks to Jose Guzman. I would recommend this dealership and Jose to my friends and family.

SantaFe buyer

Apr 4, 2013

I visited a number of dealerships looking for a specific vehicle and Patrick Hyundai had the best selection and inventory. That, combined with a fair deal resulted in my purchase of a new Santa Fe Limited.

Susan73

Apr 4, 2013

The service they provided was wonderful! They were very helpful and courteous, which is always a plus when I'm having work done on my car.This is the reason I always come back to Patrick Hyundai.Thank you,Susan Artarian

Elantra

Apr 3, 2013

Even though the entire process of leasing a car takes time, they were very accommodating and customer friendly.

Granny T T

Apr 3, 2013

Dave was very friendly and helped with finding the coupon book I got when we bought the car last Oct. I will definitely come back for service when I need to again.

Janek

Mar 30, 2013

It was a great experience and I got a great deal on my new Hyundai!!

Waleska

Mar 28, 2013

Matt at the service department and John the porter were very friendly. I would have like details as to what was accomplished (car was in for 7500 mile check up) and what the service charges covered. I was told my first oil change would be free, but it appears as though I was charged for it. When I returned to pick up my vehicle I was simply told to go to the cashier, a quick summary of services performed and associated costs would have been nice. Also, when I purchased my Tucson I was told that the car would be washed when it was in for service. I thought a wash would include a quick interior vacuum, but that is not the case and the exterior wash was extremely basic.

askwira

Mar 24, 2013

The vist was to purchase a new car. Pete Banks was the man who I dealt with and was very good in helping me select the vehicle I purchased.

Spring

Mar 21, 2013

We were very satisfied with the service we recieved at Patrick. Our sale person was great and answered all of our questions and concerns.

circsmonky

Mar 21, 2013

Everything i wanted and needed i got. Any concernces i had have been met to this point. Darrick and everyone i worked with met all my needs and no one tried to pressure me into buying options i didnt want.

Barry

Mar 20, 2013

Everything about my visit was excellent, including the facilities,the short wait time, and the courtesy and responsiveness of the managers that helped me. I will keep coming to Patrick.

ginababy14

Mar 20, 2013

This place is a joke. Everyone is rude as xxxx and they are always missing paperwork. I purchased an extended warranty. When something went wrong with my car low and behold they couldn't find a thing. After some digging I found my paper work. I took the car there because it does not have a deductible if I get the service completed at Patrick. Warranty Paperwork in hand they tried to have us first pay for the service. Then pay for a non existent deductible.Took my vehicle again today because I had no brake lights(not a bulb issue, or a fuse) . The guy who scheduled me, made it seem like he was doing me a huge favor by scheduling us in the middle of the day. For this EMERGENCY SERVICE, since it is a major safety issue.Then talked down to me like I didn't know what I was talking about. My husband brought in the car. Again tried to make him pay for a diagnostic fee. And continued to tell us that brake lights don't go out for no reason and we need to maintain the vehicle. ( I go every 3k to another dealership). And guess what .it was the switch that was faulty.Be aware when purchasing and servicing your vehicle. They try to pull it over on you again and again. And make sure you keep all of your documents. Also sales dept. Tried to sell me a undercarriage protection package. I declined, and took it to my father in Wisconsin to apply the coating, only to find out, it has a plastic covering. This dealership makes me sick. I can't wait until I don't have to deal with them any longer

Lorelei

Mar 18, 2013

We had a wonderful no hagle experience with using the Costco/internet process. Tony and Matt are very experieced and answered ALL of our questions even after the car was purchased and taken home.

winona78

Mar 17, 2013

As far as my vehicle goes, I am very pleased with the overall car. I bought a fully modded ($12000 in upgrades) 2003 Nissan 350z, and I couldn't be more happy with the car. However, I just came to realize that I was duped into signing extended warranties due to direct fraudulent claims as to what was covered. It was a very easy selling point as the guy selling the extended warranties (Not my actual salesman) knew about all the upgrades on the vehicle, as well as the powertrain warranty I was going to put on it. Without my knowledge, they added in 3 other warranties covered by ASI, their warranty provider (Totaling almost $2000). Now this is where it gets really sketchy, and recently, after contacting ASI, I found out just how fraudulent the person selling the warranties was. I was specifically told that everything on this vehicle, minus the brakes and clutch was going to be covered as one of the warranties covered both the interior and exterior (rims/wheels included). Since this vehicle had a body kit, I asked questions about the warranty in regards to what damage was covered. I was told that the warranty would cover any damage to the body kit and any other part of the vehicle would be covered if there was any damage (light damage to fully cracked plastics). I was told another warranty I was paying for would pay for the windshield entirely if it were cracked. Since I know the warranty information is quite vague, I took the person selling the warranties word as I thought they legally could not lie to sell a warranty. Well, it turns out that the person selling the warranties was in fact a complete liar and made illegal and fraudulent claims to dupe me into signing the warranties. I contacted the IAS warranty provider and was told this... "Theft $1000 (C1A) - covers vehicle in case of theft and not recovered within 30 days or recovered but declared a total lossCrystal Fusion Windshield Repair (CFWR) - for small cracks, stars or chips to the front windshield caused by a road hazardSuper Polysteel Platinum environmental protection (PSPBEXX) - for exterior paint loss of gloss, acid rain, tree sap, bird droppings and interior carpet/fabric/vinyl/leather protection against fading, stains, chewing gum, burns size of a cigarette plus punctures less than 1/4" and rips/tears less than inch on fabric/vinyl/leather.Multi-Shield Protection (TDK) - includes tire/wheel guarantee repairs/replaces tires and/or wheels damaged due to a road hazard, 24 hour tire related roadside assistance, unlimited paintless dent repair on vertical panels i.e. doors, fenders, and key replacement up to $399 per year for lost, stolen or destroyed."After that, I contacted someone in Patrick Hyundai via phone who said that the claims made when signing the papers do not follow under their typical warranties at all. It is also ridiculous to note that the exterior is NOT covered for vehicles over 5 years old. I was convinced to buy these warranties based on fraudulent claims by the seller to make it seem like the warranty would truly help if I had any issues. Turns out it was exactly the opposite and I was duped into signing my name and spending almost $2000 on these three warranties, most of which do not cover anything. Even the windshield warranty only covers up to 6'' long cracks only and no more. Here are also the terms on the Super Polysteel Warranty..."Eligibility: The Super Polysteel Exterior Painted Surface Protection and Carpet/Fabric/Vinyl/Leather Limited Warranty applies only to New Authorized Dealer vehicles using the Super Polysteel System Treatment. "New Vehicle and New Lease Vehicle" means a non-commmercial vehcile no more than five(5) model years old (model year is defined as curent year plus 5 years) regardless of milage at the time of initial application of the Super Polysteel System package. No other vehicles will be covered under this Limited warranty Program."The worst part is, I made a few calls this past week and finally got the voicemail of the guy who was in charge of these warranties at Patrick Hyundai. I left a voicemail and have heard nothing back. I also have sent in messages to their contact form over a week ago, and nothing back from that either. Although my salesman did a good job, there definitely are crooks in this company and will pickpocket you by making fraudulent claims on what is truly covered on your car. ****My Car was great and for an excellent price, but Patrick Hyundai took almost $2000 of mine by lying their way into me signing a warranty*****

None in particular

Mar 16, 2013

I have been retired for some time and I needed a car for just going grocery shopping, and perhaps also look into another supplemental job because my pension had been cut drastically a few times. The sales person who attended to me understood my situation, presented me with options, like a newer car with less mileage, but I decided to buy the one I really could afford at this time. I am sure the commission was affected with this sale, but I DO APPRECIATE THE UNDERSTANDING AND CONCERN, and when my finances get better, I will go back to this person if I or someone I know needed a car. I bought my cadillac from Patrick many years ago when I was still working, back then when I could afford a new car.

Cookie

Mar 15, 2013

I'm overjoyed with the performance of my new Elantra. It's so quiet that I don't even know it's running and it drives so smooth. Thank you Manny!!!

don't have one

Mar 14, 2013

Very happy with sales process and time spent with Salesman. Dan Rose My salesman made me feel very comfortable making my final decision to buy and have never had any buyers regret.

vrnograc

Mar 14, 2013

very happy ty all. ty Pete. I will recommend Patric Hyndai to my friends.

kookoo

Mar 12, 2013

this is our second vehicle we've bought here and always been good service..

Salvador

Mar 11, 2013

Barry was great and attended to our needs. Would definitely recommend him and this dealership to friends.

Jrbates24

Mar 11, 2013

I recently bought a used car from Patrick Hyundai and had the worst experience of my life. I am a new car owner never bought a car so in new to this but I thought customers come first? I was forced in to a car that broke down on my way home and several times after that. I brought it back and was told if I put 1000 extra they can put me in sum thing else so it did and I got a car for the same price.. So why 1000 extra? Then the car was given to me drity and no oil changed like the sale man said he would do. Then I was asked to bring it in to get some service and was told they would Change oil then. Never happend! I brought the car in and they put GPS on it I guess and that was it and when my car was returned the was a dent on the front hood I pointed it out right away to the Patrick employee and was told he would talk to the manger and call me later. He never call so I called next day and was to that it was not dented by them and that when they sold me the car the didn't even make any money off me so they couldn't fix it. So to me that is very wrong. Also when I returned the first car I left some belonging in there and was told they would be returned and keep getting lied to about that as well. I am very upset..Jeff and Natalie

Loving our Sonata

Mar 9, 2013

We went in just to look at a new car, but after visiting 6-8 other dealerships in the last week we decided this is where we wanted to purchase our new vehicle from. Not only did we really like the new 2013 Sonata, but the salesman, Paul Johnson was professional, courteous and ethical. The overall experience was pleasant, fast and easy. The Finance manager was easy to talk to, and the maintenance tech who helped explain some of the features of our new vehicle was knowledgeable and informative. We will absolutely be returning to buy our next vehicle there as well.

Goldberg

Mar 8, 2013

I just purchased a car from Patrick Hyundai and it was a surprisingly wonderful experience. Our Salesman, Jim Dulaney, was very knowledgable about the car, took his time and conducted the entire process professionally and without any games. The entire staff, encluding Ricky the sales manager, were warm, welcoming and pleasant to work with. The after sale follow-up has been excellent

Ji Hyun

Mar 8, 2013

the salesman's service was very good and I love my new car.

JAB21

Mar 8, 2013

The service department was well organized and effecient. The car was ready faster than promised and cleaned well. A good visit

College Kid

Mar 7, 2013

Jim Dulaney was by far the best salesman I have came in contact with and I've been looking for a new car since December. He was quite the gentlemen and was more than helpful. The other employees were equally helpful and fun while I was waiting. Patrick Hyundai has got my business. I am so happy with my new car, I have a smile on my face every time I walk to my car.

Sonata

Mar 7, 2013

So far so good. Having a remote start installed by service department. Hopefully it's as good as my purchase experience.

Betta

Mar 5, 2013

Our salesmen David Zaprev was very nice and tried his best to fit in all our needs. Not pushy at all and made me very happy to buy the car from your facility.

Chris

Mar 5, 2013

I own 2 Hyundai's and I take my car to Patrick for service. Each and every time, Gus and his team always EXCEED MY EXPECTATION! They do quality work in a very expediant manner. The courtesy shuttle is always nice to get me to work, and as soon as I sit down, start my computer just about, Gus is calling me stating "my car is ready!" How awesome is that! I like the fact that on this last visit, he gave me the oil change free of charge because of a misquoted price on wiper blades I needed. That exemplifies committment to me the customer, and that is why yes, there are 2 Hyundai dealerships closer to me (Family where I purchased my car and World Hyundai minutes from where I live)but my preferred service location is PATRICK!

Robert

Mar 4, 2013

Brought my car in for an oil change and they treated me fine, but they forgot to fill up my washer fluid I hope all the other fluids were filled up for the oil change that was a concern of mine.

Chris

Feb 28, 2013

My wife and I bought a new Sonata Hyrbid on Saturday, February 23rd. Our sales rep Barry Ross, was very knowledgeable and helpful.

Gerry

Feb 26, 2013

Alex was a total professional. He was courteous, helpful and considerate. I would definitely recommend him to any car-buying friends I have.

happygirl

Feb 25, 2013

I drove my new car all the way back to Freeport, Il and wow I LOVE my new Santa Fe! Could not believe how great the gas mileage was and how easy to drive. Can't go wrong with this model, I am very pleased and happy. My salesman Dave Taub was the best sales rep I have ever had at any dealership. He was excellent in every catagory and made buying a new car fun/enjoyable plus we got a good deal. I also liked the dealership as they had a great radio station to listen to that made us feel at home and everyone was so friendly. OH YAH -- We will be back in the future for our next purchase. Keep up the great work to all of you at Patrick Hyundai!!

Lineweasel

Feb 23, 2013

My visit at Patrick Hyundai satisfied my needs. I wanted to trade for a new car if they would meet with my trade in Quote. I was very pleased with with the sales person explaining everything in detail and follow up before and after the deal was completed.

Homemaker

Feb 21, 2013

The buying experience was professional, courteous and helpful. The availability was excellent. The items that did not come on the car were installed in a timely manner. The salesperson, Alex, was very helpful, professional and courteous.

Fun car

Feb 21, 2013

Everyone was very friendly and made the experience great. I would buy another car there in the future.

Average Joe

Feb 20, 2013

Patrick Hyundai's service department did an outstanding job with my oil change!

Gordo

Feb 16, 2013

Alex and the whole team were great. We'll definitely be back next time we need a car.

Cindy

Feb 13, 2013

Matt was wonderful he always is there ready and helpful as can be. Have owned at least 20 different cars since started buying cas. Thisis the best service by far. Keep up the good work Matt you are well worth the money they pay you.

Katie

Feb 13, 2013

I went into Patrick Hyundai knowing exactly what I wanted and they gave me just that! Thanks so much!

Tina's gt

Feb 11, 2013

I first visited Patrick Hyundai in schaumburg back in mid 2012. I was just browsing and was assisted by Manny Diaz. It was his first day on the job. He has been keeping in contact with me ever since.... emailing me about any vehicle that matched what I was looking for. He has been very helpful in my search for a new vehicle and was very courteous and patient. Thank you Manny.

MissingAmericanCars

Feb 10, 2013

Not happy with corporate for the design of the car since it basically makes it impossible for the owner to access the passenger-side headlight to replace. Nice way to force us to have to pay for service. that being said, I LOVED how fast a tech was assigned to replace it AND the fact that he showed me how to do it so I can now take care of the problem in the future. I love Patrick Hyundai. Unfortunately, it's almost a given I won't buy another Hyundai due to the car's design.

Capt Kirk

Feb 9, 2013

I had a very small window to get my first oil change on my new Sonata. Since I was in the neighborhood I thought I would try to see if there was an open appointment. There wasn't, at least for the time frame I had. Patrick Hyundai got me in anyway !!!! Thank you. I did forget to get the coupon book that guarantees $8.95 oil changes. Could you just send it to me in the mail...I do not get out to Schaumburg much. Send an email for my details.

Frank

Feb 6, 2013

Service advisor Gus was a pleasure to work with. Took care of my needs & the pain of having to spend $1000 on my car tolerable. Was using a different hyundai dealer, but will now switch to Patrick

FIRST TIME NEW CAR BUYER

Feb 5, 2013

SORRY THIS EVALUATION IS LATE IN COMING. I WOULD LIKE TO COMMEND, DAVE ZAPREV, THE SALESMAN WHO WORKED WITH ME FROM THE MINUTE I STEPPED INTO YOUR SHOWROOM. I AM 67 YEARS OLD AND HAVE NEVER BOUGHT A NEW CAR OR MADE A BIG PURCHASE ON MY OWN. FROM THE MINUTE I WALKED INTO THE SHOWROOM, I WAS GREETED BY DAVE ZAPREV WHO ACTUALLY SOLD 2 CARS TO THE FRIEND I WAS WITH. IMMEDIATELY THERE WAS A RAPPORT. DAVE MADE MY CAR SHOPPING A JOY. HE WAS PATIENT WITH ME AND EXPLAINED THINGS SOMETIMES OVER AND OVER SINCE I WAS CLUELESS ABOUT WHAT BUYING A CAR ENTAILS. DAVE KEPT IN TOUCH WITH ME ABOUT ANY CONCERNS I HAD. HE CAME ACROSS VERY HONEST AND FORTHCOMING. HE MADE MY CAR BUYING A GOOD EXPERIENCE. HE IS A GREAT ASSET TO PATRICK HYUNDAI. I WOULD DEFINITELY RECOMMEND DAVE TO ANY OF MY FRIENDS AND AQUAINTANCES. HE DEFINITELY DESERVES GREAT ACOLADES FOR BEING AN UPSTANDING, HONEST SALESMAN IN A WORLD OF CAR SALESMAN GETTING A BAD RAP BECAUSE OF THEIR SOMETIMES "RUTHLESS" SALESMAN PITCHES AND RELENTLESS OVATURES ONLY WANTING TO MAKE A BUCK WITH NO REGARD FOR THE CUSTOMER. DAVE IS AN OUTSTANDING SALESMAN AND YOUR COMPANY SHOULD BE PROUD TO HAVE HIM AS AN EMPLOYEE.

Silver fox

Feb 5, 2013

Salesman was very good as I was purchasing my daughter her first vehicle. I would recommend this dealership to my friends for sure.

SandraPerez

Feb 4, 2013

Hi,I wanted to provide an update to my previously negative review posted on 1/29/2013.I was contacted by Steve K in customer service who was polite, apologetic and agreed to look into my previous complaint. While I have only had the car a few days now, it appears that all was done properly and my bill was adjusted. I can't say that it erases the nasty exchange that I had with Steve in Sales, I will say that I appreciate the dealership had the courtesy and common sense to understand why I was upset and how a negative interaction can really ruin a company's reputation.I will keep you posted and thank Steve K and Dan in service dept for being professional.S. P.2/4/2013

Debbie

Feb 3, 2013

Nice experience getting a car here Luke Clarizio was informative, made the whole experience easy, and shared not only information on the car we were getting but on ideas for a second car we will be needing in the near future. Extremely helpful and friendly Luke and Mark Anderson made the whole process easy and were great to deal with. Not pushy just offer good information

tommysvette

Feb 3, 2013

Our salesman was great, he went up and beyond our needs to find us the perfect car we were looking for. Thanks Anthony Cassano

American Car buyer

Feb 2, 2013

First foreign car purchase. Actually pretty happy. Cant beat the warranty and overall value for the price. Don't like the different "stations" you have to go to in which they try upcharging you before closing the deal. Also they do not disclose that you have to follow their maintenance program (ie: 15k, 30k follow up at your expense ..$500 a crack at your expense) or the warranty is null) before you agree to purchase. This is one of the stations they try upcharging you at. Increasing warranty coverage. That said. Sales guy was great, everyone pretty friendly. Brought car back for the "Treatment package" and asked them to top off all fluid levels. Fluid levels weren't even checked...should have been part of the dealer prep process. Just my opinion. Maybe my expectations are too high? I am used to American car service.

Satisfied Customer

Feb 1, 2013

My experience with Patrick Hyundai was simply the best car buying experience I have ever had. I have purchased/leased many vehicles at several dealerships over the years. I live in Orland hills and have a Hyundai delaership within 10 minutes of my house. I traveled to Patrick because of the prompt response form your Internet sales rep (Nancy Peal) and the follow up from our inside salesman (Manny Diaz). I have always dreaded having to go into a dealership and be "Sold" a car. This experience truly felt more like a collaboration to find me exactly what I needed. In the end I was truly satisfied and would highly recommend the dealership to anyone in need of a car.

SantaFe

Jan 29, 2013

I was very pleased with a fast service ! I would come back again!

Sandrap Santa Fe

Jan 28, 2013

I wish I could write a more positive review. The sales and service personnel are all very polite and professional, however, in the short amount of time (5 months!) I have had my pre-owned Hyundai, 2004 Santa Fe, I have come to know them too well. I purchased my pre-owned vehicle and at the time was told that 'everything' checked out and that my car at 68K, was 'solid' and had passed their rigorous inspection process. Yeah right, first, the power steering lines go. I have them replaced to the tune of $800 and at the same time, I'm told a tension belt is rotting and that it will be another $400. A week later, the same power steering problem and I'm told its the pump that has to go - another 600; but they'll give me a break $500. So much for the rigorous inspection. I know that it is an older car, I had a Toyota with well over 100Kmi and never as many repairs as this. And Steve in sales, tells me, "well its an older car, what do you expect? If we could spot everything, we'd never make any money." What a colossal disappointment. What a poor ethos. I do not mind investing and maintaining a vehicle but this is ridiculous.

Nikki

Jan 27, 2013

Excellent service. Quick repair and nice loner car

James

Jan 24, 2013

The dealer was so kind to go over all the details after buying the car.

do not have one

Jan 22, 2013

The cause of the problem was quickly identified and my car was ready and waiting in the time specified. Great job, Thanks

joe spare

Jan 21, 2013

Received the car back as promised. Got the warranty coverage that I was promised.

Cats car

Jan 21, 2013

The great people at Patrick Hyundai fixed some problems with my Honda CRV. The staff is professional and this was the best experience that I have ever had. I will definitely return for service!

Orhan

Jan 17, 2013

I got my 2013 Veloster at Patrick Hyundai and the service was amazing ! Jim D. was a very helpful salesperson himself ! very helpful and quick processing dealer !

jdrama

Jan 17, 2013

jim was extremely helpful knew what i wanted and worked hard to complete the transaction

NeeNee

Jan 10, 2013

Disappoint that there isn't a showroom for cars. Had to go outside to look at car and it was a cold rainy/snowy day.

dont have one

Jan 8, 2013

My buying experience at Patrick was awesome. I have had other bad experiences with other dealers in the past. I will highly recomend Patrick to all my family and friends

ROBERT

Jan 5, 2013

EVERYTHING WENT AS PLANNED.. SALES MAN WAS VERY ATTENTIVE TO OUR NEEDS...

basiatkom

Jan 4, 2013

I just purchased a car from Patrick Hyundai last week. It was the best experience you could ever have purchasing a car! Jim Dulaney is a person that took care of me and my husband and from whom we eventually purchased the car. We have purchased a few cars before and this was definitely the best experience we've had so far. Jim was willing to work on the price with us, was not pushy and did not try to sell us optional things we did not want. Of course you have to do your research on the car that you want and the price that you're willing to pay for the car before you get to the dealership but this is something you have to do wherever you go! We purchased a brand new car, traded in the old one and got everything we wanted in the price we were willing to pay. Oh, and I failed to mention that their Internet quote was the most competitive as well. We traded in another Hyundai that was serviced with this dealership for five years and never had a problem with anything! Guys working at Service Department are super nice and do everything they can to accommodate your needs! Also, my previous car was purchased at the same dealership and that experience was great as well! This is definitely my dealership when I'm ready to trade in another car! Thanks Patrick Hyundai!

Jerry

Jan 4, 2013

Jim Dulaney was great to work with. He worked hard for the business and had to over come a price issue. He was able to satisfy our requirements and we rewarded him by purchasing the car.

GregoryPoulos

Jan 3, 2013

I used the Consumer Reports/Zag Car Buying Service to obtain a price quote and purchase my 2013 Hyundai Sonata GLS. Patrick Hyundai had the lowest price by far. I visited the dealership in person, and meet with salesperson Anthony Cassano. The entire purchase process was smooth and problem-free. Anthony was extremely helpful and a pleasure to deal with. He helped me locate the vehicle with the options I wanded and was excellent throughout the entire process. I would highly recommend him and Patrick Hyundai, especially if using the CR Buying Service.

Mimmo

Jan 3, 2013

You guys are the best- so easy to deal with, attentive and eager to see your customers happy

Santa Fe Lover

Jan 3, 2013

I was looking for a new 2013 Santa Fe with specific add-ons and this dealer worked to find me the right car at the best price over any other dealer I worked with. Overall I was very pleased and was able to get the car I wanted even though it was high in demand.

Superman

Jan 3, 2013

i was very happy with how they treat me at the dealer and with the salesman

NHRA FAN

Dec 30, 2012

Wanted to purchase another Hyundai. I traded a 2011 Elantra Touring for a 2013 Accent. A knowledgable salesmen, a good price and on time service made this a pleasent experience. This is the 22nd new vehicle I have purchased and the 6th new Hyundai. This dealership is one of the best.

Steve

Dec 27, 2012

Purchased remote start as a Christmas present for my wife's car. Patrick Hyundai installed it conveniently on the Saturday before Christmas. Their customer service was exceptional.

trader

Dec 24, 2012

IT WAS A PLEASURE BUYING MY SANTA FE FROM PATRICK HYUNDAI AND ITS SALESMAN, MARIO MEDINA. MARIO WENT ABOVE AND BEYOND TRYING AND THEN FINALLY FINDING MY SANTA FE. FOR SOME REASON HYUNDAI INC. IS NOT BUILDING IN ANY SUSTANTIAL NUMBERS, THE COLOR AND EQUIPMENT PACKAGES I WANTED IN MY NEW 2013 SANTA FE. I WAITED OVER 2 MONTHS FOR MY 2013 SANTA FE, AND THE ONLY REASON I WAITED THAT LONG WAS BECAUSE OF HIM. MARIO REALLY CARES ABOUT THE CUSTOMERS WHO VISIT PATRICK HYUNDAI.... HE WORKED DILIGENTLY IN FINDING MY AUTOMOBILE AND KEPT IN CONSTANT CONTACT EXPLAINING EVERYTHING HE WAS DOING TO SECURE THE VEHICLE FROM HYUNDAI. WAY TO GO ABOVE AND BEYOND MARIO. THANK YOU FOR EVERYTHING. I LOVE MY NEW 2013 SANTA FE 2.0. PATRICK HYUNDAI AND ITS SALESMAN MARIO MEDINA ARE THE BEST!!!

carolemerrill

Dec 22, 2012

Everyone was professional and the quality of the work was great.

Mr. Costigan

Dec 20, 2012

Very satisfied, Mr. Jim Daleny was a great salesman who didn't push me into anything, he simply asked what I was looking for and guided me through the process, he wasn't 'pushing' anything on me. Would recommend him and Patrick Hyundai to my friends.

basiatkom

Dec 20, 2012

I just purchased a car from Patrick Hyundai last week. It was the best experience you could ever have purchasing a car! Jim Dulaney is a person that took care of me and my husband and from whom we eventually purchased the car. We have purchased a few cars before and this was definitely the best experience we've had so far. Jim was willing to work on the price with us, was not pushy and did not try to sell us optional things we did not want. Of course you have to do your research on the car that you want and the price that you're willing to pay for the car before you get to the dealership but this is something you have to do wherever you go! We purchased a brand new car, traded in the old one and got everything we wanted in the price we were willing to pay. Oh, and I failed to mention that their Internet quote was the most competitive as well. We traded in another Hyundai that was serviced with this dealership for five years and never had a problem with anything! Guys working at Service Department are super nice and do everything they can to accommodate your needs! Also, my previous car was purchased at the same dealership and that experience was great as well! This is definitely my dealership when I'm ready to trade in another car! Thanks Patrick Hyundai!

Dog Lover

Dec 18, 2012

I came in by myself and Anthony approached me. That was my lucky day! He was nice, helped me look for exactly what I wanted. He showed me how I could get more for my money by buying a newer car. He never made me feel rushed. He was able to answer all my questions and helped me find exactly what I needed. He is a keeper!!!! Diana Johnson 2013 Hyundai Elantra fully loaded!! Bought last week. :-)

snowplow man

Dec 18, 2012

One of the best car buying experiences we've ever had. Our salesman, Bill, was very knowledgeable and really knew your product. Everyone we dealt with was nice. All paperwork was quickly processed, which we liked.

Tough T

Dec 16, 2012

Great customer service. Work completed as promised - had to squeeze me in as I had no appointment. Received ride to work by friendly, curteous young man. Upcoming work needed explained in detail. And. washed my vehicle - thank you!

Tall guy

Dec 15, 2012

I bought a 2012 Hyundai Genesis sedan from Patrick Hyundai in October of 2012. I am very happy with the vehicle and was able to negoiate a great price.The overall sale process took a little long because our saleswomen was working two sales at once, but it was still tolerable. If your looking to buy from them, look up the best price online, then go in negoiate.The V.I.P. Program is worth the money for maintaining your car.

laurie

Dec 11, 2012

I purchased a new 2013 Sonata GE and was very pleased with the service I received from Alex (salesman) and Mark (purchased weathertec mats/remote start/spoiler). Both were helpful and I would recommend anyone to purchase through them. This was my first new vehicle purchase since 2001, and they made it very easy.

Eugene

Dec 10, 2012

Awesome! Many thanks to Pete Banks! Frankly speaking, Patrick is a super dealer!

cecea

Dec 9, 2012

Purchased my new Tucson from here. They have the best prcing around out of 5 dealers. The sales person Derrick who took care of me was great! I have told all my friends, family and coworkers to go to Patrick Hyuandi when they need to purchase a car!

darleen

Dec 9, 2012

I would like to say that Patrick Hyundai chose well in allowing me to be serviced by Mario Mendez. He provided great detail on my new 2013 Sonata and showed me the extra the vehicle had available. We toured the lot to find just the right vehicle. Thank you again for your help, Mario

Cindy

Dec 9, 2012

Love this place got great service in a timely matter the wait wasnt as long and I got a car wash! Very satisfied!

KoalaMommy

Dec 9, 2012

Thank you for always making me feel like I'm your most important customer. You guys are on the ball every time I come in. I always leave with a smile.

Django

Dec 8, 2012

I had shopped at many dealers to find the best deal and Patrick Hyundai delivered.

Chris

Dec 6, 2012

Buying a new car at Patrick Hyundai has been a positive experience.

Snake

Dec 6, 2012

This was the easiest car buying process I have ever gone through. I will continue doing business with Patrick.

Belushi

Dec 4, 2012

I went in to just look at cars and Jasper Cicero, what a great guy, ended up selling me the Elantra. I bought it and it's working out great!!!

Cathy T.

Nov 30, 2012

I hadn't bought a new vehicle in almost 20 years and I was thrilled that the process was so uncomplicated! I had done my research online, knew what I wanted and the online support staff answered all my questions promptly. When I went into the dealership, we just got down to business and I walked out a very happy customer.

JenNifer

Nov 27, 2012

I shopped online, received a web quote and went in with knowing what I was looking for. I received quick assistance and the sales man was very helpful.

Claire

Nov 27, 2012

Derrick was very helpful and made the buying process easy. He was very thorough and personable.

Brian

Nov 27, 2012

My wife and I had a great experience at the dealership the other day and purchased a new Sonata 2.0T. Luke was our salesman and he was very pleasant and professional.

Amiers

Nov 27, 2012

5 stars great experience will be buying all my cars a Here.

sonata

Nov 24, 2012

Randy and Gus are great to work with could'nt get better service. outstanding!

Gianni

Nov 22, 2012

I would like to take the time to express my satisfaction in the buying process while at Patrick Schaumburg. Under normal circumstances generally Sales people are agressive and pushy. I worked with Jasper Cicero at Patrick Hyndai and he was the opposite. He took the time to listen to my requests, answer my questions (which I had many). Explain the process so that I truley understood what I was purchasing. Although we did wait awhile for the financing because it was a busy night. I did walk out of there with my brand new Velostar and I feel that I got a great deal after shopping around. I will definitely recommend not only Patrick Hyndai to people but Jasper as a sales person!

love my elantra

Nov 21, 2012

I recently bought a '13 elantra from this dealership. I received great service and had very knowledgable people helping me. Jose Guzman was the sales rep who helped me and I would recommend him to anyone.

marco

Nov 21, 2012

great service, great deal..........................................................................

Eddie

Nov 21, 2012

both the salesperson and the finance person were very accomadating and curtious. They met and provided our needs in every form possible. They were a pleasure to work with

Cheryl

Nov 21, 2012

Very personable service staff. Good service. Didn't have to wait very long for my car to be looked at.

Anthony

Nov 18, 2012

It was a good experience and I would recommend buying a car from this dealership to my friends.