Used Cars for Sale at Pat Lobb Toyota in Mckinney, TX

Lisaanne

Sep 9, 2016

This was the first car buying experience for our teenage daughter. We did not expect to drive away that day with her first car, but Sid Waldrop and the entire team made the experience so easy and hassle free! I told my husband that this was the first time I've gone through a car buying experience where I didn't walk out feeling drained and maybe a little remorseful. We will definitely recommend this dealership, and most especially, Sid, to all our family and friends!

J Sanders

Aug 30, 2016

Johnny, had all my paperwork ready for me to sign when I arrived. I was in and out in 45 minutes. He even came in on his day off to take care of me. I even had a small issue that i needed help with a few days later and Johnny took care of me over the phone. I truely believe the salesman are what make a dealership great and Johnny is very good at what he does. Thanks

king,trayce

Aug 29, 2016

I took a couple weeks to visit various car dealerships in north Dallas, test driving and getting a feel for what I wanted. I test drove Acura, Mercedes, Audi and Lexus looking for a good deal on a 2016 SUV. I knew the Highlander was ranked high for consumer satisfaction, but I saved my visit to a Toyota dealership for last thinking I wouldn't like it. Boy, was I wrong. Tim met me at the door and his mannerism put me right at ease. He was efficient, informative, a good listener and never pushy. We test drove and he invited me to take it on the hwy instead of just making a quick block around the dealership. The Highlander had all my check points! My husband visited with him the next day and sealed the deal. Thanks Pat Lobb Toyota! You've got a winner with Tim O'Grady.

Leah.C

Aug 21, 2016

I purchased a 2017 Camry SE. Sid was our sales Consultant. The customer service experience was outstanding. I went in to the dealership wanting a newer car than what I had with less miles and I ended up with a way better car than I had expected. Sid went out of his way to make sure I was happy. I left there feeling special and not just another customer. Toyota of McKinney is our dealership for life. I will recommend this to my family and friends. Good job Sid and Matt.

Randy Rogers

Aug 11, 2016

Nice clean dealership. Fair price. Nice car. Very satisfied.

HappyCustomer

Aug 3, 2016

Dealerhip is efficient and customer focused. You never get the feeling of being pushed, slimy sales tactics, or you are just another sale. I have run away from two other local Toyata dealerships. This one is A+.Most important item to mention is the excellent sales representative, George Mongollon. He knows what he's doing and his professionalism is outstanding. I have to give him major kudos for his respectful nature. That curtosy is not as common as it use to be and my whole family really took note of that.

Andy S.

Jul 31, 2016

I am a transplant from North Carolina to McKinney, Tx (Wife and I of 46 years retired to be with Children/Grandchildren). I bought both of our Toyota vehicles NEW - 2000 King Cab 4x4 Tundra and 2001 XLS Avalon. I have always serviced with a Toyota Dealership and very strict in overseeing what is done each time. I always interviewed the Service manager and Senior Master Tech at each dealership - always making sure they were the only ones handling/overseeing my vehicles. My vehicles today are like Brand NEW out the show room. I expect quality when any work is performed on my vehicles. I would trust traveling anywhere in the USA with both vehicles.After arriving in McKinney, Tx 10-16-2013 I Interviewed with Doug Ranzer, Assistant Service Manager and Jeff Colefield, Senior Master Tech at Pat Lobb Toyota after reading reviews of the dealership. These two have always kept my vehicles in the best running condition - both earning my total trust that they will do what is best for me and my vehicles. On my most recent initiated visit in July 2016 with my 2001 XLS Avalon after hearing an unusual noise from the dash, I discovered I needed a New Servo Booster for my A/C. The part had to be ordered from Houston, Tx distribution center. The part came in wrong 5 times; It showed the correct Part Number on the outside of the plastic packaging but actually had a different part inside of it. This was discovered each time my by mechanic, Jeff who advised Doug Ranzer accordingly, who then contacted me. Also Doug had Toby Clark, the Service Department Director get involved with trying to correct this issue with Houston's management. After it continued to occur Toby Clark investigated who was sending the wrong packaged part to Houston, Tx. After his investigation he was able to get the correct part sent directly to Pat Lobb Toyota. My mechanic, Jeff, confirmed they finally they had the right part and repaired my Avalon.I paid nothing ($0) for Parts or Labor due to my inconvenience in this ordeal, which was initiated by Toby Clark, the Service Department Director at Pat Lobb. This speaks volumes about Patt Lobb's HIGH ETHICs and the CARING of their customers. Pat Lobb dealership is by far the best car DEALERSHIP (Domestic or Foreign) I have ever been involved with including my good Toyota Dealership back in North Carolina.I am totally pleased with Pat Lobb dealership and in particular; Doug Ranzer, Assistant Service MGR, Jeff Colefield, Senior Master Tech, and Toby Clark, Service Department Director. This is saying a lot from a Retired Law Enforcement Detective from a major city in North Carolina who is use to scrutinizing everything.

oyakawa

Jul 19, 2016

My previous visit to the service department seemed to go well (minus the long wait). The service advisor went over the status of my brakes and tires and let me know what would be needed at the next service. However, what he failed to mention was that the Toyota Care program I was enrolled in would expire prior to that service being due and even if it did not, I was out of oil changes for that program.I only know this now because I made an appointment for an oil change and specifically mentioned in the comments that I did not have the budget to spend on anything not covered by the Toyota Care program. I took my vehicle in, waited in line 20 minutes past my scheduled appointment, and was then informed the oil change would not be covered.This information could have been relayed to me at any point after I made the appointment including when they called to confirm I would be there. It would have saved me time and hassle. Instead, I was left standing in the service center with an impatient advisor who wanted me to decide immediately if I was going to pay or leave. When I paused to think it over, he said he 'had other customers waiting and needed to go deal with them' and left.I don't think it would have been unreasonable for him to offer me a slight discount on the service, an apology for no one letting me know the program had expired, a moment of his time to talk through my options, or even the simple human decency of treating me like I was anything other than an inconvenience to him.When he came back, with another customer, I told him I was taking my vehicle elsewhere. He barely bothered to look up and definitely did not concern himself with apologizing for my wasted time.

PRAVEEN PURUSHOTHAMAN

Jul 14, 2016

We worked with Dave (David Stum) and he was very polite, courteous and friendly. He helped us with the entire process, even though we couldn't buy a car in our first two visits. The third time was a charm, and all went well. The finance manager (Derek) was also pretty good - he did not try to up sell something that we didn't want, which I appreciated. I will definitely visit this dealership again, if I think of getting another Toyota in the future (which I might)

Sally davis

Jul 8, 2016

Homero made this an experience that I'll never forget, This was the most fastest and courteous encounter!!!! Thanks Homero Corono, and Pat Lobb Toyota McKinney!!!! I look forward to being a life long customer!!!?

MARY Ann

Jul 5, 2016

We've always been GMC people, but decided to give Toyota a look... and are so glad we did! We not only love our newly purchased Highlander, but were given great service by our salesman, Homero Corona. There was no pressure to buy. Buying a vehicle at this dealership was a good experience!

Qurrat Ain

Jun 30, 2016

We had seen this car on the internet that my daughter liked. We drove to Toyota of McKinney to check it out. Met with Chad Stanley who took the time to show us everything about the car we went for. We test drove the car and started talking about the purchase. He was very courteous, professional, and made us feel relaxed through the entire process. I would recommend this dealership and Chad to everyone based on my experience.

neddings

Jun 27, 2016

I have a great experience every time I visit Pat Lobb Toyota. I have had the opportunity to purchase my 4th vehicle with them this past weekend. Justin Venteicher was my salesman the first 3 times and although he has moved to the Marketing Dept he still made time to assist in my 4th purchase. Justin is the "BEST!!!" He always put me first as a customer and that is why I keep coming back. For my 4th vehicle, he introduced me to Mel Williams. Mel was just great in assisting with my purchase. Both men took their time with me and never tried to rush me. Once Justin departed Mel took over and treated me as top priority. Pat Lobb should be so proud to have them. I must not forget the Service Manager, John. He is an asset to the company as well. They all make a great team.

Jill Northcutt

Jun 27, 2016

Sid is an AMAZING salesman and I will continue to come see him regarding my future car needs. He not only is able to find the best deal possible for you, his none pushy tactics make the experience very easy and free of pressure. He gets straight to the point and does not waste your time but also makes sure ot answer all your questions or concerns. He continous to check on your satisfication even after the deal is complete which shows he really does care. I have used Sid twice and when it is time for me to purchase another vehicle, he is the first person I will go see!

B.Shah

Jun 18, 2016

Had a great experience with everyone at the dealership!

Mike Lev

Jun 12, 2016

I had scheduled an appointment with the sales department to check out a 2016 Camry on a busy Saturday and the entire staff from George in sales, Tim the GM, Smitty in Financing, Rutalee in Insurance were beyond helpful and had everything lined up when I arrived. George was super helpful and polite and walked me through the features of the Camry and educated me on the best option for leasing. Would absolutely recommend this dealership to friends and family and I'm happy I chose their dealership.

Cynthia Bell

Jun 9, 2016

Just got a new car from Pat Lobb. Couldn't have done it without George Mongollon! It is so stressful having to get a new vehicle..especially when you have been without one and relying on your hubby to drive you for the past 3 weeks! George is very straightforward and not "greasy" (excuse the term) as many car salespeople can be. He is calm and explains everything clearly. He is careful to follow up but not be pushy and he will help you get what YOU want in your car. This is our 7th Toyota to buy (wish they had a mutliple Toyota-owner discount!) and it is because we have had no problems up to now with our preivous vehicles and look forward to the same with Daisy, our new Highlander -- everyone names their vehicles, right?

ruth123

Jun 6, 2016

Went in to purchase my daughter's first car for which she saved up for years. After the paperwork was almost complete, she changed her mind on the color. Without hesitation, they re-did the paper work, and she commented that "all the fears she anticipated and heard about car dealerships were erased by this experience."

James A.

Jun 2, 2016

We went to other dealers and they just couldn't answer our questions with out getting on their smart phone if at all. So when we first went to Pat Lobb's Toyota in McKinney we tried sneaking in doing the fast paced walk though on the outskirts of the lot. It had been raining out all day and at that time it really started coming down hard. Who walks out there but Bobby "Cajun" Lane and started asking us questions and got us out of the rain. We did wait some time but purchased our 1st 2015 Prius from Bobby. Just last week after hitting a deer in Georgetown and totaling the car we knew where to go to get it replaced. As before I was just looking on Memorial Day and after getting free hamburgers we drove off in our new 2016 Prius an hour later. Very happy with how things worked out and feel like we got the best overall price and everyone was happy. Thanks Bobby Lane & Chad Smith

Andrew Blakely

Jun 1, 2016

After losing a vehicle in the recent hail storms, Brad Prince and the Toyota of McKinney team listened to my requests and understood the urgency to get a replacement vehicle. Brad Prince went well above and beyond what I have seen from any car salesman. I would recommend Toyota of McKinney and Brad Prince to any new prospective buyer.

roxanamohhebali

May 30, 2016

As a medical student and having little knowledge about sales I had the pleasure to get Tim O'Grady to guide me through the whole sales process. He was very thorough with his explanations and answered all of my questions. He even went out and beyond to get the perfect deal. I am beyond satisfied with my purchase. If you ever need someone you can trust, Tim is your guy!

Jackie Brucker

May 30, 2016

Payton was my sales man and was super nice and helpful. I am definitely happy with my purchase and love my new car. Would recommend this dealership to my friends and family.

larryb

May 28, 2016

I tend to avoid buying cars, especially the way the sales and finance people use systems to go back and forth. Then at end push again for add on products. Not with my sales person Tim O'Grady (469-877-2165) and the finance Manger Derrick. I told them what i was looking for an to give me the best deal possible without running around. Tim got back to me and told me the car and what they could do, bottom line. Once. It was great. I went to Derrick in finance, signed on the line and finished. First car I purchased their though have been using for service which has been great and I why i considered buying new from them I am a customer for life after this experience. Tim O'Grady thank you for eliminating the pain of the buying experience and still getting me an well, acceptable deal. Great place.

tttolan

May 28, 2016

Bobby and the entire Toyota team rock, they are absolutely transparent, upfront and honest. Highly recommended and will be back again. If your looking for a no hassle, easy to communicate with dealership and staff, this is the place you need to go to!

Larry123

May 28, 2016

Our recent new car purchase at Toyota of McKinney was by far the most pleasant car buying experience I've ever had. Our sales person was Bill Jenkins, and I wouldn't hesitate to refer others to Bill. He was very friendly, honest, helpful and straight forward. He has a little sign on his desk that says "No Stress" and it was the truth. I received a perfectly fair trade-in value for my car and a straight forward deal on the 2016 Camry we bought. No tricks, no hassle, and "No Stress". My wife and I were surprised, we couldn't have asked for a better experience or better person to deal with than Bill Jenkins.

toyota

May 25, 2016

We purchased a new truck - BIll Jenkins was very helpful, courteous and professional He gave us all the information we needed to make this a great experience. We would not hesitate in recommending this dealership to all.

CarSearch2016

May 25, 2016

Got me to drive 2hrs to look at a truck that did not exist. Tried to up sale. I told the salesman I only was interested in a particular vehicle and he quickly said let me check for you. He left for about 5 minutes and replied sorry we have nothing at that price. I thanked him and we left. He looked very relieved we did not make a big deal about the truck-I could tell he was just after the "Cash" need less to say we will look for an honest dealer that will not play games.

very satisfied customer

May 17, 2016

My wife and I purchased a new Toyota Saturday and our salesman Rodney was the best. He spent a lot of time both trying to help us find a vehicle and also to help us with price. All of the staff were very friendly and helpful.We look forward to buying another car at this dealershipMichael

Cari Gililland

May 16, 2016

I recently purchased a Toyota Sequoia sight unseen from this Pat Lobb Toyota...needless to say it was a little scary buying a used car out of state like this. Homero Corona the sales agent was very helpful and the finance department was easy to work with. My process was super fast and I was able to get the terms I was looking for and the car showed up quickly and just as expected. It was one of the easiest car purchases I have every made!!

Ruth10

May 16, 2016

Pat Lobb has developed a no-stress atmosphere for purchasing a vehicle. We have purchased several vehicles from Toyota of Mckinney and each experience involved a smooth transition of acquiring a quality product. On three occasions, we have met with our salesman and left with a vehicle within 2 hours.

Stacey Langenberg

May 1, 2016

My husband can't stop raving about Bobby Lane and the management at Toyota of McKinney. He is a transport driver for Toyota and delivers to all Toyota dealerships in the Southern US, Bobby Lane and Toyota of McKinney came highly recommended. It's been weeks now and this is the first big purchase that we have felt 100% content as the day we signed the papers. I absolutely love my TRD Pro. My husband feels he's made a new friend in Bobby Lane. Thanks Again!

TACOMAGUY1944

Apr 28, 2016

VERY NICE PEOPLE HERE ,MADI WENT WAY PAST MY WIFE AND MY EXPECTATIONS. OUR SERVICE EXPERIENCE 2 DAYS LATER WITH THE INSTALLATION OF THE TONNO COVER WAS GREAT. THANK YOU JIM AND PEGGIE

John

Apr 26, 2016

My 2005 Prius with 383,000 + miles says it all!Proof of an excellent car and quality service!I'm thinking this car might out live me.

roberta luc

Apr 25, 2016

Bobby Lane went above and beyond for our family we were hit with hail storms in Wylie,tx in about one month on our second one it totaled our car,a friend from our group told me about Bobby and so I called him explained our situation that we have adopted three of our grandchildren with two of them with special needs,he went above and beyond to get us in a van. We got to pick up our van and gained a new family from Toyota of McKinney.

R K Hawley

Apr 25, 2016

I had already done most of my car shopping and price analysis and all that (at several dealerships and the internet) before I got to the Pat Lobb Toyota dealership. So by the time I got there I just wanted to grab my car and go. Both Sid Waldrop and the finance guy (Derek Haines) were friendly and efficient and knew their jobs well. They answered all my questions and got me out of there in about an hour, start to finish. I got the "Pat Lobb pure price" off the internet which was about 3k below the sticker price. I don't know if that was the absolute lowest price I could have gotten but I was satisfied with it. They showed me all of the available options and add-ons (which I didn't want) and there was no pressure to add anything I didn't really want. Overall it was a very pleasant experience.

EMS86

Apr 24, 2016

They have great customer service and are very friendly. I did a lot of research to find the right car for me at the right price. Patt Lobb's Toyota of Mckinney had just that. I found a brand new Toyota Highlander with all the wonderful features I wanted at a great low price.

Angela

Apr 23, 2016

Great atmosphere which included a friendly staff, customer luxuries (food/drinks, ect.) , and an easy, no-hassle buying experience. I have purchased a scion in the past from them and they have always been so helpful and really make an effort to make it an easy and fun experience. I love my car!!

terry

Apr 17, 2016

After a recent wreck we found ourselves having to buy a new car. We were driving a Camry rental after the wreck. We liked the way the car drove and looked so we went out to search the availability and prices for a Camry. Then a friend recommended George Mogollon at Pat Lobb Toyota McKinney. We set up an afternoon appointment told him what we were looking for color etc. When we got there he greeted us at the door. Had the car picked out waiting for us to test drive and less than 2 hours later we were at home with our new car. I would recommend George Mogollon in a heart beat, This was the best new car buying experience ever!!!

Bababooie

Apr 13, 2016

Tim O'Grady 469-877-2165 provided me fantastic experience. I highly recommend working with him if you are looking for a new or used Toyota vehicle.

Brett

Apr 11, 2016

Planned on buying my 4th Honda from dealership down the street. Lauren was able to make a better deal and made it extremely easy with my super busy schedule.

Ray and Irina

Apr 7, 2016

We went to look at few vehicles at Patt Lobb Toyota of Mckinney. Fortunately we ended up with George Mogollan as our car salesman. Very knowledgeable ,polite and pleasant person! Not pushy at all. He made our experience nice and easy, he knew everything about his products-cars,features,trims,options,care plans. He knew all bells and whistles on his vehicles, took his time to show us options and we did several test drives. Then he showed us dealership, service department etc. This dealership has excellent playroom for kids and even Starbucks coffee and donuts!!!! But George made his dealership stand out by providing amazing customer service!!! Treated us like family!!! We will definitely come back! If you need new car,go see George!!!Ray and Irina Garbrandt

mustang sally

Mar 15, 2016

George Mogollon was very friendly, informative, and fun to work with. He reviewed all my options of leasing versus purchasing a car. There was no pressure. The choice was mine. He and I toured all the departments in which I may come in contact with in the future. The whole experience was smooth, easy, and timely from start to finish. It was indeed a pleasant experience. George's personality was more than 50% of my decision to purchase a car from him. Thx. George, Mustang Sally

AmberKhan

Mar 14, 2016

I went in this weekend for my third consecutive lease from Patt Lobb Toyota. It's not the closest Toyota dealership to me, but I go back every time because of the level of customer service. George Mogollan was my leasing agent and he was fantastic! As a single woman with little to no real knowledge about cars, I felt comfortable with George and what he recommended. He really keeps in mind the things YOU want - budget was important to me, so he didn't try to up-sell me, he kept the entire transaction within my budget and I left very happy with my new Rav4! He was respectful and very quick - it was my fastest experience yet. I will be back in three years for my fourth lease from Patt Lobb - and will continue going there!

K. Jennings

Mar 7, 2016

We had leased two Corollas from Pat Lobb ToM 3 years ago, on a deal we were very happy with. This time, we just needed one Corolla, and we left even happier. George was quick, thorough, professional and friendly. He put us at ease, and delivered the deal we needed. I highly recommend this dealership and George Mogollon.Kevin Jennings

Karla

Mar 2, 2016

I recently was at Pat Lobb Toyota for purchase of '15 Toyota Camry. I worked with Drake. He was informative, courteous and timely. I would recommend Pat Lobb and Drake to family and friends.

george

Mar 1, 2016

I just leased a Toyota Corolla and I could not be more satisfied with the entire transaction from Ken Sisk to George Mogollon to the Derek in finance. All the people involved were "A" number one!!!!

Avalon driver

Mar 1, 2016

Contacted dealer about two cars I wanted to test drive. Received two phones, one from Johnny and another from his manager, that both cars were ready for me to test drive. Within 45,minutes I was on my way to the dealer and received a text from Johnny that the keys to both cars were taken from him as both vehicles were potential "sales". One car, Avalon, was sold, other did not. Johnny made every effort to get me to return to dealer but could not guarantee I would be able to test drive unless I reserved it with a "deposit". Manager never made an effort to apologize for my inconvenience. Do not trust this dealer.

R.F

Feb 27, 2016

We just purchased a Camery from this dealership.Excellent customer service. Ask to see Johnny, you won't be disappointed. He went above and beyond to accommodate us.

kaw001

Feb 25, 2016

My wife and I have either bought or leased 4 vehicles from Pat Lobb Toyota of McKinney. Everyone here is wonderful and delivers on the service promise of the dealership. However, there is one person that keeps my family and I coming back and that is Bobby Lane. All four vehicles from this location were purchased through Bobby, and each time he made the experience simple and enjoyable. Our latest purchase in December 2015 was right before the holidays and Bobby did all in his power to get that truck on the lot before Christmas so I could surprise my wife! He even said he would have driven down to Austin to pick the truck up if need be, and I believe him. To make things even more special, he delivered the truck to our home wrapped in a bow, and helped me to secure my "Husband of the Year" nomination. I never have felt like I was "buying" from Bobby; he looks out for my family and I know he has our best interest at heart. I'm sure it won't be long before Bobby "Cajun" Lane has exceeded our expectations again!- Kenyon and Heather

david_g_clark

Feb 21, 2016

I found the used car I'd been searching for online at Pat Lobb's Toyota of McKinney and met Johnny Marquez to test drive it. Johnny made the process a breeze and he gave me all the time I needed, but didn't waste it either. He tagged-teamed with Chad in financing who worked diligently with the lender to get the best possible funding. This was one of the best car buying experiences I've had. Next time you're in the market for a car go to Pat Lobb's and ask for Johnny.

JonathanD

Feb 18, 2016

This is the first car dealership that didn't make me feel pushed. Instead, I felt from the outset like a valued customer. Every time I've been in on any issue, whether routine maintenance or something else, it's always been the same. I just leased a second car through them, and will be back to do it again in three years!

Tiffany Logan

Feb 16, 2016

This trip to Toyota was awesome! There was no muss, no fuss. I knew what car I wanted and they had me test driving it and writing up paperwork within a half hour. The whole process was easy and quick and Bobby really made the experience fun. They also made my trade-in easy. They are also always happy to help with any questions after you take home your new ride.

BillC

Feb 10, 2016

George Mogollon leased me a new vehicle. He is honest and up-front and does not waste your time. He is the best sales man I've had over the years. This is not my first vehicle lease or my first Toyota, I have had both before but find that George (and Ken) and Pat Lobb make the difference. I'll be back!!

Wayne

Feb 2, 2016

Had some problems being up side down on loan.He worked threw it .Did a great job. Could not have been better .WELL I GUESS IT COULD HAVE BEEN BETTER------IF IT WAS FREEEEEE!!!! JUST KIDDING!!!!!!!!!!!

ttucker1975

Jan 28, 2016

I cannot say enough nice things about Bobby Lane. From being diagnosed to stage 4 cancer and beating it, Bobby gave me a brand new start in my cancer free life. After a few years of struggling with doctor bills, hospital bills, being out of work to a balming of credit score, Bobby did everything in his power to put me in a 2016 Corolla. We sat in my new car in the parking lot and had a very blessed moment that I can only thank him, my mother and Pat Lobb Toyota of Mckinney.Bobby will have my business from this point forward! Thank you for everything you did for me. I truly can thank you from the bottom of my heart!!

MichaelS

Jan 10, 2016

Pat Lobb is committed to the community and to his customers, It is obvious that attitude is passed to his employees. George is an honest forthright family man who treated us fairly and worked with us to complete the deal for a new RAV4. Thank you, George, for the best car buying experience of my many years of driving!

buyer2

Jan 10, 2016

David Wilmoth was great, corresponded first online, we made a deal, met at the lot and did the test drive and signed the paperwork. David was great and we were in and out with a new Avalon in about an hour.

HLW

Jan 4, 2016

This has been our 4th car that we have either leased or purchased from Mr. Bobby Lane. We would never work with another representative. Bobby actually makes the car experience FUN as well as informative. He truly makes you feel like part of his family and he does everything possible to make that dream car yours!!

Rachel Jeffords

Jan 2, 2016

Went in to purchase third vehicle in seven years from this dealer. Four different sales people over several days with mixed information or completely opposite information from each person on used car inventory. Finally after two days of negotiation, management would not come down $400 to make sale. It is not the amount of money that lost this sale. The fact that there was no uniform information between sales people. Customer service ranged from nice to "I don't know. I don't care" attitudes. We would find a sales person we liked and she was either off or busy. The length of negotiations. The fact that I was paying cash seemed not to matter of speed things up at all. Total disappointment. We purchased a vehicle elsewhere. Doubt we will shop here again or recommend this dealership to anyone. First purchase we knew our sales person and financed. Easy, smooth transaction. .Management did have to add 1 cent to the final price just to have final say. Found that a bit tacky. Second purchase: we paid cash. We were purchasing a gift for my mother. Actual purchase time hit the three hour mark. Negotiations were tedious and I paid a little more than I wanted to, but I will pay more for my Mom of course. Length of time to actually end up with car when we were paying cash for a car seemed excessive. There was alot of back and forth between us and management through salesperson. Not the best experience, but not the worst. Coming back for a third time, but not treated like a repeat customer? What ever happened to customer loyalty being acknowledged as a good thing? My father sold cars for part of his career and he sold to generations within families, because he understood customer service and loyalty. He also went out of his way to make sure his customers got exactly what they wanted and that they were satisfied. Pity that level of professionalism rarely exists today.

Rick

Dec 31, 2015

Purchase came with free service for the 75000 miles. A simple oil change takes 2.5 hours and the free car wash is not worth the price. Disorganized simpletons make it a hassle

Mrs Spurgin

Dec 30, 2015

Five stars all day long. My husband & I have never had a more pleasant car buying experience! Straight forward exchanges that made us feel like family instead of just the next buyer. Couldn't be any more pleased!

fig0008

Dec 28, 2015

I'm in my forties and have gotten many cars. This was the best experience. All the sales agents are very professional and felt like more like a family.

taustin

Dec 23, 2015

I have owned Toyota vehicles for many years (since 1976), so I have been to many, many different dealerships. Some have been very good and some not so much! However, this dealership has been outstanding each and every time that I have been there. So, far I have only been coming to this dealership for just over a year (just moved here last year...) and only using the service department, but I have been very pleased. When it comes time to get a new car, I would definitely use this dealership due soley to my experience with the service department. They are all awesome there, but Doug Ranzer has exceeded my expectations! From my first visit, I was so impressed. We have an extended warranty through Toyota, but our vehicle was purchased in Missouri when we lived there. Since the dealerships are in different regions, they couldn't just look up my warranty. However, that didn't phase Doug, he took care of it quickly and efficiently. Each time we go in now, I look for Doug, because I know that I will get excellent, efficient service each time! Thanks Pat Lobb Toyota and thank you Doug!

CindyP

Dec 21, 2015

George was AWESOME to work with on my new lease! I'll be back!! My first Toyota, my first lease! And George was so helpful and informative!

Shellie

Dec 20, 2015

My car buying experience in the past has been horrible!!! You know that fish bowl feeling and the pressure to buy!!!!! Well NOT at Pat Lobb Toyota with Tim Anderson and Wesley!!!! My experience with Tim Anderson and Wesley was amazing. Not only did Wesley let me drive 10 different cars he moved and locked in my toddlers car seat into 4 of those cars. And in between they talked to and held my 17 month old son so sweet. And never once did either Tim or Wesley make me feel rushed or pressured. After purchasing a Highlander Wesley explained how all the new buttons and accessories work!!!! Thank you Pat Lobb, Tim and Wesley for such an amazing fun informative buying experience!!!

luisdgiln1

Dec 18, 2015

After watching some cars online I decided to contact Sid and make an appointment to actually check out some of the cars I've saw. He was focused on making the process as smooth as possible and always being transparent, not trying to oversell or to make go out of what I was looking for. After less than an hour and a half of paperwork, and conversations I was able to leave the dealership on my new car.Honestly I can recommend Sid and the friendly staff of the dealer for your future purchases, they will always find the best ways to help you.

Ksmallsparks

Dec 14, 2015

Outstanding doesnt come close to how the team at Pat Lobb treats us! From GM/Sales/Finance/Service, they care for us like family. I suffered a tragic loss as both of my children were killed. In addition, I was without a car and in financial difficulty. Tim Anderson, Shannon Withrow, and Chad Smith, all stepped in to make sure I was comforted and given the best car. I have no words to describe how wonderful and caring they all are. I would recommend Pat Lobb Toyota to anyone, anywhere, anytime - you will get the red carpet treatment and its truly from the heart! They set the standard for care and kindness on every level. I am forever in debt to them.

LuisEV

Dec 14, 2015

I purchase a used vehicle with Bobby Lane and was treated with genuine respect. Bobby was very helpful and candid. He helped us understanding our needs and showing us things that were in our range.I felt he was very sincere and helped us looking at the vehicle as if he were buying it and giving us a lot of pointers to look out for.

Ed

Dec 11, 2015

Just picked up a new 2016 Tacoma.Worked with Bobby Lane and he was great.I have purchased several vehicles from Patt Lobb Toyota over the years and will continue to do so.The service is great as well.

Brandon75067

Dec 4, 2015

I've been to several different dealerships and none of them gave me anywhere close to a good experience as I experienced with Bobby Lane. I felt comfortable with the entire experience and felt like I was getting every penny and moments worth on my new vehicle. I was well informed throughout the entire process from features on the vehicle to how the financing worked. I know exactly what I paid for with no tricks or dealer jargon to throw me off. Bobby worked with me to get me a better vehicle then what I wanted, for better financing and money out of pocket then I was prepared or could imagine spending. I can honestly say I had an enjoyable time finding a vehicle that I love now and I'm sure I'll continue to love from here on out.

miranda,maria123

Nov 28, 2015

I was taken care of without any problem. Matt , answer all my questions and got me into a new vehicle without any problems. I have become regular customer of Patt Lobbs dealership, because of their great services.

Marker1645

Nov 27, 2015

Our 3rd time at Pat Lobb Toyota proved to be a smooth, wonderful experience! These words are normally not associated with a Car buying experience . When you deal with George Mogollon 972-741-1284, you can count on being treated like family. He's honest, professional and always makes your experience truely exceptional. Next time you're thinking of buying a Toyota, try Pat Lobb and call or look for George. You won' t regret it!

jasonalmand

Nov 17, 2015

I have bought a total of 5 new Toyotas over the last 15 years. I bought 2 brand new Tundras at Pat Lobb. The problems started when Pat Lobb's service department damaged my truck when it went in for routine maintenance. They assured me they would "order the parts and fix the damage". I have taken my truck to them on 3 different occasions and all 3 times they neglected to fix the damage they caused. The service manager, Toby, was the person I dealt with the last 2 times I was in there. Not only was he rude and condescending but, he clearly did not take care of the issue after promising me he would. Needless to say I will not be back to this dealership....EVER! Toyota makes a great vehicle but, I would never consider buying another one from this shady dealership!

Luis C

Nov 5, 2015

Once again, great customer service by George Mogollon. Very precise information on all possible options that would benefit me on my lease. This is my third lease from Pat Lobb with George Mogollon and would recommend him to anyone looking for a new car.Luis C

Tim C

Nov 5, 2015

Working with George on my recent purchase of a new Toyota was a very pleasant experience. At no time did I feel like George was pressuring me to do something I did not want to do. He was very considerate of what I was wanting to do. He was also very patient with me asking for multiple scenarios which I was considering as purchase options. It was a pleasure working with George for this purchase and I would definitely do it again.

Jimmy B

Oct 31, 2015

After just several minutes talking with George at his desk, I understood why my mom has been going to him, solely, for 7 years. It felt like meeting with family. He was open, honest, informative, and just really nice to be around. When it comes to being at a car dealership, that was very refreshing. I am new to the Toyota family, but, after my experience, I will be coming back to see George Mogollon at Pat Lobb Toyota for many years to come.

Wally

Oct 25, 2015

George Mogollon is top notch. My second lease from Patt Lobb and first time with George. I highly recommend the dealership, and would certainly recommend seeking out George. He shot straight with me, and there was no doubt he went to bat for me as well. Based on my on doing, my leasing process was somewhat complicated and lengthy. George hung in there with me all the way, and I drove off in just the car and just the deal I wanted.

racncrm

Oct 19, 2015

We went in looking for a used car and came out with a new one in the price range we were looking used. With the great offers and incentives we were able to get the new car with all the features we wanted. Our sales person Mel Williams was great and very honest.

Camry XSE V6 Owner

Oct 6, 2015

My wife and I had a great experience at Pat Lobb Toyota when we were looking for a new car. I originally took our 2012 Camry in for routine maintenence. While I was waiting, I was walking around the car lot looking at the new Camry's. I sent my wife some photos of some new cars they had on the lot and I began speaking with George Mogollon about test driving and purchasing a new car. By the time our car was serviced, my wife and I were literally signing papers on a new 2015 Camry. We had a great car buying experience at this Toyota dealer.

rstetzer

Sep 25, 2015

The service I've experienced has been phenomenal. So far a very positive experience! YES! Someone actually says this about a Auto Dealership! First of all, its hard to have a good experience when purchasing a vehicle, its just not set up for enjoyment. I have purchased multiple new vehicles and I can count on one hand having a good experience. This is the ONE single positive experience with Pat Lobb McKinney Toyota. I explained that I had been through the process with another dealership (closer to home) and walked away very disappointed in the experience. I would have continued with the "local" dealer but they sold the Tundra we were interested in. I found Patt Lobb McKinney Toyota during my search for similar vehicle. Thank goodness I found them. In the process of finding the right Tundra (Husband wanted a very specific one!) we uncovered that my perceived concerns were in fact, what I will call, shady tactics "local" dealership used to "hide" added charges/fees. Sadly, the average consumer's mistrust of dealerships is sometimes validated. Not with Pat Lobb McKinney Toyota!!The crew we worked with makes Pat Lobb McKinney Toyota THE needle in the dealership haystack! Thank you Thomas "Spike" Lipscomb, Sid Waldrop & super kudos to John Baldwin. You guys ROCK!I look forward to the delivery of our vehicle and continuing this relationship. (I think momma needs a new car now!) I look forward to experiencing your service department. (We're 35 miles from McKinney!) I have high hopes that experience is every bit as positive. You got big shoes to fill against the Sales Team I work with!! PLEASE visit Patt Lobb McKinney Toyota! Don't even bother going elsewhere. They live up to their motto!!Rachel & Jerry StetzerRockwall, Texas

david31

Sep 22, 2015

I would highly recommend doing business with Pat Lobb Toyota of McKinney. They are easy to work with and make sure your experience is a good one.

Sam

Sep 19, 2015

WE have bought a lot of cars over the past few years. I would say that dealing with Madi and Pat Lobb Toyota was definitely the best hassle free experience in our car buying years!Thanks Madi, Sam & Phyllis Mashburn

toyotabuyer1

Sep 15, 2015

Called and confirmed vehicle availability 3 hours before going to the dealership facility and it was a WASTE of time. Gives lame reasons that the vehicle was sold few weeks ago and it was a bad car that I dont want to buy...WTH! Sounded like a bait car listing to waste time and shove you with other cars. I still sat down, brought my patience together and asked if there were any other Toyota cars in the model and year that I was interested in. Made me wait another 30 mins and takes me to the parking lot with zero idea of what or where cars are. Most of the cars in the lot are incorrectly listed on their site and accurate price tag was the last thing. I ask questions about which cars are available so I can understand my options but the sales guy does not have time to go through and wants me to talk price on the one car he selects for me...WTH! He asks if I would update price tags if they are different on their website. Goes and introduces me to his manager who doesnt have time to know what a buyer needs. I receive a call from another manager guy next day and he is ready to disengage from communicating further when I tell what happened and ask what he would do if he cannot get a proper customer service and an answer for the one and only one question Should I know what if for sale and what I am buying? Anyway, liked the establishment facility and everything but I am sure you definitely have good people who could provide better service.

carolea38

Sep 12, 2015

Tim O'Grady sold me a RV4 and got me a great price. Call him if you want to buy a Toyota. He will take good care of you. 469-877-2165

TStew

Sep 7, 2015

I was finishing a 24 month lease on my Camry and was looking for a new Camry. George answered ALL of my questions (I asked a lot) and provided me with every number/piece of information I asked for. Completely patient, never was annoyed, let me take all of the time I needed. Had an honest and knowledgable answer to everything. We didn't even haggle over price, he offered his best price from the beginning, and having shopped around I knew that his number could not be beat. Could not recommend George enough. He is as good as it gets.

Rvaughn

Aug 20, 2015

George worked with my wife long after the sale was final to make sure she was familiar with the technology and functionality of the car.

Mr.CEO

Aug 20, 2015

I was search of a quality suv they had an Acura being a primary Toyota dealership I was a little hesitant at first. But Sid was the game changer his customer service and transparency made the difference. And I got a great deal that nobody else could match.

Martin

Aug 19, 2015

I HAVE HAD A VERY BAD EXPERIENCE IN TOYOTA OF MC KINNEY: a sale man tore the paper and impolite and said" don't go back ", I report to Sean O'Connor, manager

Chris V

Aug 19, 2015

Purchased a brand new 2015 4Runner, got the exact vehicle I wanted (color, features, etc) for exactly the amount I wanted to pay for it. No haggling, no high pressure sales, no stress. Amanda Abshire did a phenomenal job and would recommend anybody that wants a hassle free experience to go strait to her. Couldn't be happier!

ortiz61

Aug 16, 2015

Amanda Abshire, our salesperson, was GREAT!!!! Amanda helped us with our recent purchase of our new Toyota Highlander 2015. She also sold us our 2013 Toyota Avalon. We are a repeat customer because of Amanda, our salesperson. She is genuine, prompt and was a good listener in helping us with our vehicle purchases...She always follows up with text to make sure we are okay and all is okay in our new cars...

hankeybrenda

Aug 15, 2015

Our last two cars were purchased from this dealership. We used the same saleserson, who knows her car facts & very pleasant to deal with. Using the oil change in the service department has also been a good experience.

happyguy321

Aug 11, 2015

The best sales person you will every have the opportunity to have when buying a vehicle. Thanks for all the expertise, patience, advice and genuine kindness.

kgreen18

Aug 11, 2015

I just moved here from San Antonio, it was time for a new Corolla.. I had been looking on line found the one I wanted .. I walked in and George (with his smiley face) looked up the car, we went for a drive and that was it... Easy as Pie Thanks George you made it short and sweet.... thanks Adrianne

happydriver joyce123

Aug 10, 2015

We bought a new car from George in May and a used car in August. Would't ask for anyone else to help us! He is so courteous and kind to his customers. He made the process of buying a new vehicle very simple and stress free. We are new to Texas so if I meet anyone needing a new vehicle, I will definitely be recommending George!

car buyer

Aug 9, 2015

I would recommend Sidney Waldrop. The experience was a good one, low hassle and efficient. We bought a pre-owned Corolla for our teenage son.

Illinois2015

Aug 5, 2015

Fantastic dealership!They were extremely friendly and courteous. Accommodated our driving schedule by allowing us to pick up the Tundra at their Longview dealership, saving us mileage and time. Quality products and quality people!This dealer went above and beyond our expectations with the purchase of the truck.We would recommend this dealer to anyone seeking a Toyota vehicle!

Twatson75

Aug 1, 2015

Patrick did a great job in helping us find our new car. We love the Highlander and were able to get the color we wanted.

Lee Edwards II

Jul 31, 2015

Today I bought my first car! I was unsure of what I wanted and as a first time buyer a little afraid. . George was willing to help me get what I needed and was absolutely patient in explaining everything to me. Without George I do not believe I would have gotten where I needed to be, It was not only a fun experience but it was also insightful. This dealership and George definitely have your best interest at heart! The bar is set high for the future! Thanks George!

matt coltharp

Jul 30, 2015

Just wanted to drop this note to express my sincere appreciation for George. I recently purchased two vehicles from you. You have a good man in George, very sincere, honest, and all for Pat Lobb. I never once felt pressured, and he always had mine and your best interest at heart. Great ambassador for Pat Lobb

Casper

Jul 28, 2015

I was very impressed with our transaction. Very seamless. In and out in no time unlike other dealerships. Our sales person, Amanda Abshire was easy to deal with. It is the 2nd car we have purchased from Amanda and the 4th or 5th car we have purchased from Pat Lobb Toyota. Amanda even took time to upload my contacts from my cell phone and explained the blue tooth to me. Will I be back for the next car purchase? You bet.....

Great Experience

Jul 27, 2015

Right when we walked in, it was such a great experience! Sidney Waldrop was our sales guy and he was just amazing to work with! We had an amazing experience!

Barry

Jul 21, 2015

Purchased a 2015 Hybrid Camry at Pat Lobb Toyota. The entire transaction was a pleasant experience. Sales Consultant Amanda Abshire was very helpful and easy to deal with. She was very knowledgeable and worked with us to reach an easy acceptable agreement. By the way, I considered two other makes of automobiles. None compared to the Hybrid Camry!!!

Tim

Jul 21, 2015

George was great to work with, and made sure everything was perfect. He and John Mathews were very helpful, and made sure I guy exactly what I wanted.

Hank

Jul 18, 2015

Recently we purchased our second Toyota at Pat Lobb and had the same salesperson, Amanda Abshire.Amanda has an easygoing style to sales and never makes you feel rushed into purchasing. She is very knowledgeable about the vehicles for sale at the dealership and alway gets your questions answered. Thanks to Amanda, we believe that we got the best deal possible on both vehicles, a Toyota Forerunner 2012 and an Avalon 1015 Hybrid.Ask for Amanda on your visit and you won't be disappointed!

afajardo

Jul 17, 2015

Supberb experience with the dealership and the sales person, George Mogollon, who consistently delivered his expertise, courteous demeanor, and excellent attention with all the details of my purchasing experience, without making me feel pressured, at any point. Congratulations for placing such care on the product and customer experience!!

theduke1228

Jul 16, 2015

George was extremely helpful and professional. His level of product knowledge was very impressive, and I never once felt pressured through the entire process. I highly recommend this dealership, and also reccomend working with George Mogollon, on your next vehicle purchase.

Doc1

Jul 15, 2015

Amanda and John were AWESOME!!!!! They took care of my need and put me in the perfect car. I would recommend them to everyone I know.

Brian B.

Jul 13, 2015

This is our second new Camry we've purchased through Patt Lobb, with Amanda's help. I appreciate the lack of car sales games that are played at this dealership. This is not to say there is not the traditional back and forth with drive out price (with sales mgr) but I expected that. I knew what I wanted and didn't want, Amanda was not pushy or trying to sell me things I didn't want. Amanda was prompt returning emails and txt's.We also have our Camry's serviced here and deal with Doug who is always helpful!Thanks Amanda!

Ken H.

Jul 10, 2015

I recently traded vehicles at this dealership and was very pleased with the professional assistance I received from Amanda Abshire in Sales. She was very patient and eager to answer my questions even when the answer wasn't what I wanted to hear. I highly recommend Amanda and will work with her again when I trade vehicles again in the future.

twohills22

Jul 1, 2015

we went to Patt Lobb Toyota intending to buy out our current lease. George Mogollon greeted us and explained the current specials and we decided a new Camry would be a better choice. We took lots of time to look at their inventory because we were unsure of what we wanted. We never felt rushed and found just what we wanted. We had a very satisfactory experience and will be back in the future.

Pittsburgh Steeler Fan

Jun 26, 2015

... so obviously, I was 'happy' with the dealership going in. That said, George Mogollon made this transaction the smoothest and most straightforward to date. As buying a new car is nobody's idea of a recreational activity, I really hate saying that having George handle the sale was 'fun', but it was indeed truly enjoyable. When this lease is up i'll be seeking him out again!

Buddy

Jun 26, 2015

My wife and I have been working with Toyota of McKinney for several years and in general, all or our experiences have been excellent !!!I purchased a 2011 Prius this week and Amanda Abshire was the sales consultant that was so very helpful. Amanda handled the transaction flawlessly and I wanted you guys to know that my wife and I were very impressed with her professionalism and her friendly and efficient service that she provided. She made the whole experience delightful and I will continue to do business with Toyota of McKinney in the future. Also I wanted to make note of the excellent service I received from Derek Haines regarding the financing. Please also note the excellent service I continue to experience with Charles and James in the service dept. Thank you kindly for providing us with an all around wonderful, painless experience at Toyota of McKinney. Richard Myers and Debra Kahnen

nphall613

Jun 22, 2015

Drake went the extra mile to make sure my car buying experience was spectacular. He walked me through the process step-by-step with a bright attitude and knowledgeable/understanding personality. I am absolutely satisfied with my experience and I would definitely recommend him to any friends/family looking for a new car.

tjkennedy42

Jun 20, 2015

So often buying a car can be a frustrating and inefficient experience. George Mogollon made every effort to make my recent car buying experience easy; fair and efficient. He was vigilant and detailed oriented during the process to make sure I was satisfied. George and his team at Pat Lobb are excellent and you should check them out when you're looking to buy a vehicle.

fpittman

Jun 17, 2015

Originally we came to see a used Toyota Corolla. We drove over an hour. In person, the salesperson quoted us a price $3000 above the internet sales price (internet price 5880, in person price over $8000. The online blue book value was between 5100-6000.) When we tried to negotiate the internet price, the salesperson said he had a RAV4 for us to view in our price range. We go out and start looking around at it when my husband stated, "This is a Suzuki!". The salesperson said, "Suzuki, Toyota, they're both made in Japan, so it's the same thing. Both are good quality". How insulting! We refused to deal after that. We spoke with a manager over the phone and he told us it would be a training opportunity and he'd handle it. If we can't trust you on obvious matters we know you're unethical on things we can't see. Never again. We are loyal Toyota buyers and this dealership has lost our future business.

twpcchoate

Jun 13, 2015

George Mogollon and his team at Pat Lobb make the car buying experience easy and relaxing. If your looking to buy a car, look no further.

sbw1320

Jun 10, 2015

We worked with Amanda Abshire in purchasing my first vehicle ...she was incredibly patient and kind! Everyone we interacted with helped this experience to be enjoyable, and I trust the staff at Pat Lobb Toyota of McKinney!

Scuba Guy

Jun 8, 2015

Discussed the several options available for a current lease of a 2012 RAV4 whose lease terms were to expire in a few months. George was not only very knowledgeable as to the options, but conveyed the professionalism and high focus on customer satisfaction that I felt I was the only person [besides by wife] in the dealership showroom. George was patient and managed my expectations regarding a moment during the process where he had to spend a few moments taking care of another commitment. Absolutely no problem We ended up deciding that one of the options [turn in the leased RAV4 and purchase a new 2015 RAV4] was the most optimum. As a footnote, working with Chad Weiner on the financial side was also a pleasure where we walked away without any "post purchase dissonance".To summarize, if there was a scale of 1 to 10 [with 10 being the highest rated score], I would find a way to evaluate George Mogollon with a rating of a 10+!Sincerely, Rich and Maria Roy

Gerald

Jun 7, 2015

Amanda Abshire is a excelant sales person. She is very knowledgable about her products and does not try to pressure us. I would rate her excelant. At the top. I would hire her.

tickntime

Jun 6, 2015

My wife and I set an appointment to determine the practicality of trading (again) to upgrade to a newer Camry. I had called our previous sales person, Vince aka Tiger Woods. He explained that since we had purchased our previous Camry, he had moved to a sales manager position but assured me he would assign a great sales person to work with us when we came in. That sales person was Wesley Wheat. Wow, Wesley is a relatively new sales person but what a dynamic young man! Very polite, relaxed and sensitive to the importance of customer service. When Vince introduced us to Wesley he assured us we would be well taken care of. What an understatement. What a pleasant experience, starting with Wesley, Vince, finance on up the line with all whom we interacted with at Pat Lobb Toyota! Thank you Pat Lobb for caring about your customers from the top down. This is our fourth Camry, the last three from Pat Lobb; The first was before Pat Lobb was in McKinney.

Rebecca P

Jun 4, 2015

I originally contacted this dealership by phone and indicated I would be in the following day to look at their used lot. Drake took my call and assisted me when I visited the dealership to test drive a vehicle. Drake was very helpful explaining the various features, however, it was his character that won me over. I wasnt looking at a Toyota vehicle and Drake told me there was someone at the dealership with more knowledge about the make of vehicle I was interested in and called that person (Shaun) over to answer any additional questions I had. The purchase process was painless and my dealings with Drake, Shaun and Smitty (finance), were enjoyable. Each of these individuals appeared to enjoy their jobs and want to serve their customers. My experience with Pat Lobb didnt end when we took possession of the vehicle. During the buying process, I requested a couple of things be done to the vehicle so it went in for service a couple of days after purchase. Jose assisted me when I dropped the vehicle off and contacted me when it was ready for pick-up. While waiting for Jose to bring my vehicle around, another sales person (Haley) I had briefly spoken to the day of purchase recognized me and said hello. My daughter asked Haley a question about the backseat control panel and Haley gladly hopped in the vehicle, looked at the owners manual and explained the knob to my daughter. I dreaded the car buying experience before coming to Pat Lobb, but this purchase changed that for meas long as I deal with Pat Lobb. Next time I am looking for a car, Pat Lobb will be my first stop!

swim4life

Jun 1, 2015

Amanda is awesome!!! She was there for us every step of the way w no hassle or pressure. Answering all of our questions & taking care of us w a huge smile on her face!!! We feel like we could call her at anytime (even though we have already bought the car) and she would go out of the way to help us!!! Everyone in the entire place that we came in contact with were very nice & accommodating!!

bo0b kellogg

May 31, 2015

We had a very satisfying experience and as a result are now a very satisfied owner of a Toyota Avalon. Wesley Wheat was our salesperson and he was outstanding during the process and continues to be very helpful. Our dealings with the used car manager and the finance person were also outstanding..

Karen7

May 26, 2015

After spending many days and numerous hours selecting a new vehicle and working with one sales person, I finally made a decision. When negotiating a price, we had finally reached a bottom line. My sales person had taken my old vehicle car keys (keeping me at the dealership) and he left me at his desk to finalize the deal with the manager. He returned, made no comments or statements, printed out another invoice and asked me to sign it (an indication that we had reached a deal). However, I noticed that he had not only INCREASED the price of the vehicle, but had decreased the offer on my trade-in (that was inspected three times previously). Had I not noticed the bottom line changes, I would have signed the agreement thinking that we had reached a deal that was significantly less than what was written on the paper. The sales person got very angry when he was approached and blamed it on the sales manager. This was a horrible horrible experience and I am hopeful that other customers become aware of the deceit used on new car customers.

jandregg

Apr 30, 2015

First let me explain only 4 stars, see to me I think everyone should expect to do better no matter what they do. Although my experience with both Amanda and Patt Lobb Toyota was an excellent experience, they shouldn't rest on their laurels and should always strive to give the very best.Now, onto my experience. For anyone that knows me knows that I bleed Chevrolet, up until recently that is. A friend that I work with recommended Toyota, and Amanda, to me and tried to convince me to switch, but I wasn't having any of it. I did my research on Chevy trucks and I found that what they were asking for was way over what the trucks were worth and there was no room for negotiation. 40K for a small truck is way too much in my humble opinion, especially with Chevrolets history with small trucks. So, after regrettably purchasing a Jeep Cherokee Limited, and desperately wanting back into a truck, I checked out the Toyota offerings.Not only was I impressed with the selection and the pricing, I was immediately impressed with the service that I received from Amanda. She had the truck waiting for me and ready to test drive as soon as I pulled into the lot. After deciding on the truck, negotiations began and I knew I was gonna be in trouble having just purchased the Jeep. Now, I do feel that there was a little more room that could have been given, but overall I feel that both Amanda and Patt Lobb did a good job of making me feel comfortable with the deal I was receiving. Which is all we as buyers really expect.

ShannonKelly4

Apr 23, 2015

My husband and I just had a fantastic experience working with George Mogollon at Pat Lobb Toyota of McKinney. I had a 2005 Trailblazer that we wanted to trade in for a Toyota Rav4. We've always bought our cars and kept them for at least 10 years. I thought that we were going to purchase another car when we went for our appointment with George. I want to thank George for talking with us and truly explaining why a lease is a good option for us. Our entire process of leasing the car, from test driving vehicles through trading in my Trailblazer to actually signing the contracts, went so smoothly. Everyone at Patt Lobb Toyota of McKinney made our experience so enjoyable. We highly recommend George Mogollon and suggest that you call him at 972-741-1284 whenever you want to get a new vehicle. Thank you, George!

ldreaves

Apr 15, 2015

Amanda was Great to deal with. I told her what I wanted and how much I would spend. It took less than 2 hours from walk in to walk out to buy a certified use Camry, with my terms. Thank you Amanda.

pedro_perez310

Mar 31, 2015

George did a great job. Very helpful throughout the whole process. Explained everything very well. Was able to do things other dealerships werent offering such as having a student co sign to raise credit.

Clark miller

Mar 31, 2015

Lesson learned!! Bought 2014 Camry last year and took on the SecureNet extra protection on tires and wheels. I drive som 30k + miles annually do am in all sorts of driving conditions. Had a flat on Sunday right at Central Exp and Renner. I was able to exit at Renner and pull in to our church parking lot. Called Toyota roadside and "great service". Tire changed and off to home after church. Took car to dealership on Monday for repairs to tire. Wow!! Extended warranty no good. Was told I had abused a tire that could have been repaired. So Pat Lobb is selling me a product that is supposed to help me, but turns out useless. The lesson is that I was to stop on central rather than get us to a safer place to change the tire. Amazing how this warranty isn't worth the paper it's written on, but bet Pat Lobb Toyota sells them every day. Not a happy consumer at all.

Manuel D.

Mar 30, 2015

My wife and I are very pleased with the service and financial conditions from my last buying experience with Toyota of McKinney; our sales agent was George Mogollon and he treat us as friends and all our questions and concerns where carefully addressed. George went the extra mile when he drove to our house to bring us the garage door opener that we forgot in the van we traded. When in Pat Lobb Toyota ask for George

josiah

Mar 28, 2015

Grace is patience, kind, and knowledgeable. She made my experience phenomenal along with Chris and Ken. I would definitely recommend Patt Lobb McKinney to all.

Bini

Mar 28, 2015

George gave us excellent advice & assisted with buying our new 3rd car. He is very friendly & extremely helpful. Thank you very much, George!!Raju & Binita

quamee

Mar 25, 2015

I typically will not write a review before the proper time which is generally 6 months after you've owned your vehicle. But I will make an exception because my salesman, whose name is O'COREY, was exceptional. What a stand up gentleman. I arrived at the dealership after they'd closed and O'corey was just as professional then than when I returned to his surprise a few days later. I ended up purchasing the last 2014 1794 Tundra. If you're looking for a professional all around positive experience then ask for O'COREY. Tell him you heard about him online from the guy that bought their last beautiful SUPER WHITE 2014 1794 TUNDRA. He'll get a kick out of it!

robcarter3

Mar 24, 2015

George did a great job of helping me trade in for a new Tundra. I had to wait for it to be delivered and George kept me up to date on the timeline and got it ready promptly. It was my second purchase at Toyota of McKinney. I'm sure I'll be back. George was courteous and professional throughout.

kevin

Mar 18, 2015

I just purchased my seventh vehicle from Patt Lobb Toyota in McKinney. I have always been impressed with the friendly and professional actions in all departments of the dealership. My salesperson is George Mogollon, 972-741-1284, and has always been great in working with us to get then best possible deal around. Kevin BerryAllen, TX

toyota

Mar 16, 2015

Our experience at Pat Lobb was a very pleasant one. This is our second purchase from this dealership because our first experience was a good one, but Amanda made this purchase even more pleasant and hassel free. She made us feel like she was interested in us and answered all our questions. She was professional yet very "one on one". We are so please with our new car and thank you, Amanda, for all you did for us. You're the BEST!!!!!

Joy

Mar 9, 2015

I previously owned a Toyota 4runner but I went to Toyota of McKinney with the intention of looking at 2 Jeeps on their used lot. Amanda was great to work with. And the financing was a breeze. In and out fairly quickly. Thanks!

nandos74

Mar 7, 2015

I have been leasing cars from Pat Lobb for the last 9 years and every time I come back the process just gets easier. George was a big part in making this a painless and smooth process. I told him what I wanted and the price and he was able to make it happen. I traded in my car and got a brand new one in less than 1 1/2 hour, I just couldn't believe it. George and the gentleman at finance(sorry I don't remember his name) made it the best car buying experience ever. I would highly recommend them.

rvsk

Mar 3, 2015

Wonderful dealer, honest, informs everything upfront. Bought 2015 Camry LE from Pat Lobb , the customer service rep Sid Waldrop was professional and delivered car within 3 hrs, he explained about the car spec, price, extras and offer etc. Would recommend this dealership if anyone want to buy Toyota.

Tobe M.

Feb 25, 2015

From the moment I first e-mailed in regards to the Used vehicle, which I eventually purchased, David was polite and straight forward with me. The car sales routine is something that I'm familiar with and specifically wanted to avoid and fortunately David was willing to be a straight shooter with me. I walked in and received a fair value for my trade-in and decent financing options (ultimately, went with my own financing). Even after the sale was made, David was very helpful with additional requests (i.e., helping me search/clean my trade-in vehicle. I will certainly come back here!

R Jaynes

Feb 25, 2015

This is our second purchase of a new Toyota from Pat Lobb Toyota of McKinney, and thanks to George Mogollon it was just as great as the first. We sought out George because he is by far the best auto sales rep we have ever met. George is low-key and applies no pressure in his efforts to help us find the right vehicle for us. His approach works. We trust George and know that he is working for us. We never thought we could say that about a sales rep in a car dealership, but it is true. We also love our new 4Runner. We know there are plenty of Toyota dealerships within driving distance, but we dont give them a second thought. We want to buy from George! Thanks again, George, for making car buying a great experience! Rich and Erin Jaynes

richjaynes

Feb 24, 2015

This is our second purchase of a new Toyota from Pat Lobb Toyota of McKinney, and thanks to George Mogollon it was just as great as the first. We sought out George because he is by far the best auto sales rep we have ever met. George is low-key and applies no pressure in his efforts to help us find the right vehicle for us. His approach works. We trust George and know that he is working for us. We never thought we could say that about a sales rep in a car dealership, but it is true. We also love our new 4Runner. We know there are plenty of Toyota dealerships within driving distance, but we dont give them a second thought. We want to buy from George! Thanks again, George, for making car buying a great experience! Rich and Erin Jaynes

bmanor

Feb 23, 2015

I have bought 7 cars from Pat Lobb and this was by far my best experience. George was both professional and knowledgeable. He answered all our questions and made both my wife and I feel like he cared about us and providing us with the best service experience possible. I would recommend George to anyone who is interested in buying a car to see George and they will be treated fairly and with respect. Bill and Cathy Manor

SLH-SMH

Feb 23, 2015

I love doing business with Pat Lobb Toyota in McKinney. I know that I am getting the best deal on the best truck in Texas and can always expect the best service form the folks at Pat Lobb.

HASSAN BABU

Feb 20, 2015

Meet with a great person or great sales person MADI MUSTAFA at Pat Lobb's Toyota of McKinney.When I went there I had a good faith that he can give me a good deal to buy a good car and same thing happen. He help me a lot to buy a good Car. I hope him long life and have a good success in his life.BABU, HASSAN

karen

Feb 9, 2015

Drake was very helpful and informative on the purchase of our Sienna. We had another quote in Rockwall Toyota. Drake gave us the best deal. We will tell others about the service that was give to us at Pat Lobby Toyato.

xcrunner

Feb 7, 2015

We had a great experience shopping for a car here. Drake was very friendly and did a great job finding us a car that fit our requests perfectly. He seemed very knowledgeable and helped us understand leasing vs. buying in our particular situation.

Penny

Feb 4, 2015

Very friendly and no-pressure atmosphere. Never leased before so was apprehensive until Drake (and others) explained the process. Loving my new truck. Thanks guys.

mpoll

Feb 3, 2015

I was recently in the market for a Toyota 4Runner Limited. I sent out an online requeist about this particular make and model and was contacted in a very short time by Sina Sard. Sina spend much time and effort finding this specific car in my price range. Also noted, due to the distance I live from McKinney, approximately 90% of this sell was conducted by phone/email. As this is my 6th car to buy/own, this particular sell was not only the easist but also the least time consuming deal ever. If you are in the market to buy a new or used car, I highly recommend the Pat Lobb Dealership and Sina Sadr for your next purchase!

awesomaave

Jan 31, 2015

Very polite and excellent service! Showed that cared about the customer and interest in the deal being made. Would definitely recommend to family or friends!

justme

Jan 27, 2015

I bought my 2012 Camry SE from Patt Lobb Toyota of McKinney and Drake Waldrop was the young man helping me. He was very patient, knowledgeable and I did not feel rushed at any means to make my decision. If he did not know the answers to my question a supervisor was there to guide him and provide me with any of my concerns in buying my automobile.I highly recommend the dealership and also Drake Waldrop as your agent. The environment was very well maintained and clean as well. Actually, I had been asked several times by different sales agents, as I was waiting if I needed fresh coffee or something cold to drink.

DLH1234

Jan 23, 2015

My husband and I recently relocated to TX and were in the need of a new vehicle. We stopped in to Patt Lobb Toyota and were promptly greeted by George Mogollon. George was extremely friendly, helpful and made our car buying experience effortless. George was knowledgeable and walked us through all of our available options and financing. The dealership is state of the art and entire sales/service staff were extremely friendly. George setup future servicing appointments and made sure we were completely satisfied before walking out with our new vehicle. We are looking forward to a long relationship with George and Patt Lobb Toyota.

jajolesatyahoo.com

Jan 12, 2015

We just bought a 2014 Prius Hybrid V Wagon. This is my 3rd Toyota vehicle. We had thought we wanted the Camry Hybrid or possibly the Ford Fusion Hybrid. We wanted a small Hybrid SUV, vut in our price range, there is not too much to choose from. But Sina knew he had these 2014's and needed to sell them quickly. They said they would be very aggressive in the pricing because they were 2014. They gave us an incredible deal and the whole deal was quick and very painless. I was very impressed with Sina's professionalism and hope to send him referrals. By the way, my last 2 Camry purchases were at Richardson Toyota. I think the Pat Lobb dealership is much nicer and the salespersons at Richardson seemed to play games. It is good to know that Pat Lobb does not play games on the negotiation. I am so happy with my purchase of the Hybrid. and with the Prius Wagon.

mike

Jan 5, 2015

Great Experience, John Kenney did a great job getting us the Truck we ask for. I would recomend this dealership and John anytime! My wife and I were looking for a Truck with certian options on it and wanted it within about a week, he came thru! Thanks for your help and great service! Mike Flowers

Fergdaddy

Dec 23, 2014

Had a very good buying experience on our new 2015 Sequoia. Faisal Mansour assisted all the way through the buying process. He kept things low key and never pressured us on our decision. Matt Scott also did a great job of covering all the paper work. Folks were very easy to deal with and would definitely buy there again. Highly recommend.

JBon33

Dec 22, 2014

Buy your next vehicle here. Period. My car was totaled several weeks ago in a bad hit and run accident. Needless to say, I had had enough stress dealing with the insurance, police and body shop so I really wanted a smooth car buying experience. Amanda and her manager, Shaun, provided that for me at Pat Lobb Toyota. Not only were they extremely friendly and knowledgeable about their inventory. They were upfront about pricing and features and helped me make my purchase quickly and painlessly. Their finance representative (whose name I'm unfortunately forgetting) was also friendly, straightforward and extremely helpful. I had a great experience working with this fantastic team and cannot recommend Amanda and Shaun enough.

Bubba

Dec 18, 2014

We stopped in to Pat Lobb to look at new vehicles, and were greeted by George M. His service and attentiveness to us was the best we've experienced in all of our years of car buying. No pressure and extremely pleasant to work with. We would highly recommend George to all to work with. Derek in the finance office was also a pleasure to deal with, and made the final paperwork process very stress free. Great dealership.

martycpa

Dec 16, 2014

We've bought several cars from Pat Lobb Toyota in McKinney and every time has been exceptional. Amanda Abshire has been our salesperson for most of our cars and her knowledge and personality make her a pleasure to work with. We highly recommend Pat Lobb and Amanda.

oyakawa

Dec 10, 2014

The vehicle I purchased is very nice and the price was good. The sales process could have gone a lot smoother as I ended up waiting at the dealership for many hours for both the salesperson and later the finance manager to get to me.I had some issues after the sale which I posted to the dealer in their survey. I was contacted by Sean O'Connor who has taken steps to resolve my complaints.I wish the issues had never occurred but at least the dealership is willing to step up and work with me.

louis.haveman

Dec 3, 2014

Our sales person was Amanda Abshire. She was utterly fantastic. Amanda was incredibly patient, helpful, knowledgeable and professional in every aspect of our car buying. We were looking at many different SUV's and dealt with other salespersons. Amanda was head and shoulders above the rest. We will definitely recommend Pat Lobb Toyota and Amanda to anybody interested. Louis and Seiko Haveman

m_titto

Nov 26, 2014

Hi,I went to the dealership on 11/21 evening and finalized the car price at $23,xxx.Nobody told that it was a display model and they are ready to give any car with the similar features for the same price.I told them that I will be coming next year with the approvals from my bank. On saturday afternoon I got the approval and gave a call to them and informed that I will be coming. Good thing is that they have informed that the car has been sold and they have similar car with an extra option for $300+ more which I said fine.Went there and waited for 30 minutes and came to know that it is more than $1100 with no additional options.The way the informed me about the same is pretty bad and would like to suggest that I won't be going to their dealership for anything.few days I have been told that they have a camry LE for $4000 less and I have asked them clearly if $21,xxx is the price I am getting for. And they have a confirmation for the same.But after waiting for couple of hours, they have informed me that it is not the same. Pretty nasty experience there.....Warm Regards,Tittl

Roberto J Bolano

Nov 25, 2014

Jorge is a excellent sales advisor. He had integrity, honesty, and is a good valued person helping me make the decision of a 2015 van.

Cultrain88

Oct 29, 2014

I've bought three cars through Pat Lobb Toyota McKinney. Toyota is Toyota. The brand and car stand for itself. The dealership has to live up too the Toyota brand. This one does. From service to sales. Very friendly, and not pushy. Very clean inside. Someone is ways checking on you to make sure your experience is going well. I worked with Bobby "cajun" Lane. He is down to earth and a good ol country boy. He knows his stuff and didn't tell me what I wanted to hear. Rather what I needed to hear. I appreciate candor, honesty and integrity. This is important in a expensive transaction. I didn't shop around. No point in reinventing the wheel. These guys will take care of you Colby Johnson

Ljack55

Oct 25, 2014

Recently purchased a new car for my wife. George was very easy to work with and helped us get what we needed in a short amount of time. George mad sure we were happy with our experience and didn't pressure us into anything we didn't need.

Liz Money

Oct 17, 2014

Madi and Burt provided exceptional service. Thank you both for making my purchase great. I, too, work in customer service and appreciate your attention to detail and ensuring I had all the information I needed to make my decision.

stanglep

Sep 26, 2014

We just purchased a 2014 Toyota Prius Three from Amanda Abshire at Pat Lobb Toyota of McKinney. We called Amanda after reading about her great reviews here on DealerRater, and they are definitely accurate. We have purchased many, many cars, and this was among the best experiences we have had.Our 2002 Rav4 was nearing the end of its useful life, so we were in the market for a low lease payment originally on a new RAV4. After several frustrating hours at Toyota of Richardson (the dealership closest to our home-think high pressure and four squares) and driving as far as Hurst looking for a great deal, we searched the area for dealerships closer to home. We found Pat Lobb's Toyota of McKinney, among others. After checking DealerRater, we called Amanda up and told her the lowest price we had found so far for the RAV4. After discussing our needs and giving us prices/payments over the phone (OMG, yes she did, I hope you are reading this Toyota of Plano!), she mentioned they also had great lease deals on the Prius. So we headed up to see her the next business day (Sunday in between), she met us bright and early at 8:45 am on Monday morning. We test drove the RAV4 (which she beat the lowest price on), a Prius Three and then a Toyota Camry SE. After securing the necessary information including payments on the three leases, we left the dealership with no pressure and was given time to think about it. After double checking prices on the prius and camry with other dealerships, we ultimately called Amanda back later that Monday and told her we wanted the Prius. We returned that late afternoon to sign papers. Unfortunately, there was an error by the sales manager, and we actually had purchased a car that had very, very light hail damage. We did not see this until after we signed the paperwork and the car was in the garage at night under the lights. We immediately called Amanda and she was right on it. We drove back up to the dealership and ultimately worked out a deal that was even cheaper and they agreed to fix all of the very small dings in the roofline. We are absolutely positive this was an error and they were not trying to pull one over on us. It was an honest mistake. At any rate, we just took the car in to have it fixed (for free) and Amanda was ready for me when I arrived at the dealership, again bright and early. She even gave us a loaner that was really nice and not of the normal "loaner" variety. We were free to drive it the entire day. When we returned for the car, it was done perfectly, and again Amanda was waiting for me. She even filled the Prius up again with gas so we left with a full tank! If you are in the market for a new Toyota or Scion or a pre-owned car, please consider Amanda. She is no-pressure, upfront and has a real commitment to her clients. We highly recommend her with great enthusiasm!

DontWantAnAccount!

Sep 18, 2014

I had gone to three dealerships in the Plano area with a simple request, Email me your best price for 2014 Avalon XLE Touring in Cypress Pearl. George Mogollon of Pat Lobb Toyota was the only one of the three that did what I asked. George was easy to work with and obviously listened to what I said. It was an excellent car buying experience for me.

kubierjo

Sep 17, 2014

Long story short, Tim Anderson went above and beyond to make a very nervous customer with a bad experience an EXTREMELY happy customer. His follow through and personal attention to the deal has made a forever customer. Thank you Tim for your time and attention. We are beyond words for what you have made happen for a man that means more to us than words can express!

jemerson

Sep 10, 2014

We were very happy with our sales representative, George Mogollon. We were considering buying a Toyota or a Honda, but were not sure whether we wanted an Accord, a Camry, or a Highlander. George explained the differences concerning the Camry V-4, Camry V-6, and Highlander as well as driving and explaining the "way things worked", the many differences between the two cars, and the different options included and available on the Camry and Highlander. George was very positive and understood our needs. He kept us informed on the progress of the Camry V-4 we ordered. Ultimately we changed our minds and purchased the V-6 for which he was very accommodating. We traded in a ten year old Sienna and got a fair price we thought. Because of the good experience with our salesman (We appreciated that he was not "pushy" neither was the business manager! - just friendly), and our good experience with our Sienna we were very pleased that we ended up at Pat Lobb Toyota - Mckinney. Jim and Suzy Emerson

Linda Fox

Sep 5, 2014

A return customerBill and LindaWe recently purchased our second Toyota from Pat Lobb Toyota Mckinney, Tx. We were so pleased with our first experience that we returned. George Mogollon, our salesman, was very helpful and thorough in explaining everything about the car, financing and service. George is nice to work with because he has calm and soothing personality. It is kind of stressful buying a new car.If you are looking for a good car buying or leasing experience, call George Mogollon(cell) 972-741-1284 or (office) 214-544-8696.

Kms998

Aug 30, 2014

George was amazing! He helped us start our journey months before we bought. Now that we have purchased, our experience was just as amazing! I highly highly recommend George for any Toyota you might be considering!

aimeeboecker

Aug 29, 2014

George is very laid back and up front. No pressure and considerate. Great experience! Would recommend George and this dealership to anyone. Will come back in the future.

John Wayne White

Aug 18, 2014

I got a car through the Uber program and dealt with the only dealer and only salesperson that handled Uber, Mel. When I first contacted him, he was nice but not particularly helpful. Each successive time that I tried to contact him, he was harder and harder to get on the phone. I had to call multiple times per day to get him to return my calls. Once I got in touch with him, things went fairly smoothly if not quickly. I initially wanted a Prius V with the technology package. To say that Mel was unresponsive was kind. I found one in San Antonio that had what I wanted and told him as much but he was very dismissive and not interested. The next time I heard from him, he wouldn't be able to get it in black and I would have to choose another color, all the while strongly trying to convince me to not get the technology package. He continually tried to make me think it was a lot of work to find what I wanted. I came to the dealership (from Arlington, almost an hour's drive) and test drove a Prius V in the color I'd decided on without the technology package. I ended up getting that car because I liked it well enough and decided to not spend the extra $5k on the technology package.When I cam the next day to pick up the car, I'd been told it was freshly cleaned and ready to go. All they did was move it to a different spot and left all the dirt and dust that were there when I test drove it. I traded in a vehicle for down payment on my lease and they were going to cut me a check for the difference. No problem, or so I was led to believe. They received payment last Friday from Santander Finance but I was told today (Monday) that it would be "another couple of days" before someone can enter the information into the system and cut me a check. It really takes that long for someone to do that? I was extremely upset about having to wait longer for no good reason and just got a phone call from Mel saying that my check was ready (Monday afternoon).While the end result was there, I had to fight to get response. I shouldn't have to fight someone to get them to take my money, or get a check that was promised to me.

ZMoritz

Aug 18, 2014

Was in need of a new car and George and the rest of the Toyota team in McKinney helped me out with a smile. Great service, I was in and out without much wait time in between. Overall a great experience and I've been telling friends since I got my Toyota how great they are!

jasonearl2003

Aug 16, 2014

I did my research online. Sid had my choices ready to test drive and I was driving my new Tacoma in 90 minutes. Thanks guys!

rbandck

Aug 13, 2014

Excellent service, made the deal easy, it was not hard. Treated us like human beings, and solved a real problem for us in a real and up front and honest way. Would recommend this sales person George and this dealership in a heartbeat!

davis1002

Aug 9, 2014

We couldn't have been more pleased with everyone we came in contact with at Pat Lobb of McKinney. This is our second vehicle we've purchased from them and driving from Kaufman to McKinney has been well worth it!!George Mogollon is the consummate professional and we would recommend him to anyone who is looking for a wonderful product, a fair price and a "salesman" who doesn't try to SELL you a car. Very laid back and wonderful to deal with!!

Genec

Aug 4, 2014

i went to this dealer 3 time to buy a car the first time they would not let me see the car because they found a electrical problem and they were working on it. They called a week later and said the car was ready, I went back and the saleman said the car was not ready! Then they called again and said the car was ready I explained I had been there 2 times and didn't want to waste time and gas going back they npromised the car was there and ready, I made a appointment I went with a check ready to buy the car but once again the car was not there the salesman said they had taken the car to auction and was not available when i mentioned i had been there 3 time he told me that was too bad!

davidm77

Jul 31, 2014

Quick, professional, honest and clean deal. Honest trade in value, great discount, easy negotiationThe best car buying experience up to date. Thanks to Pat Lob Toyota and Mel Williams.

Sue Thomas

Jul 25, 2014

Did we get to sign papers for a car- yes. Experience was the worst ever in buying a car. We test drove the Fusion on a late night- they ran credit said to come back next day and we would be done by 2:00 PM. We Showed up around 1... was told that the car had a nail in the tire could not pass inspection- and told at first WE would have to PAY for the tires to be replaced before they would inspect it. We were there from 1- 4:30 ..... and did not get to go home with our signed for car. The next day was told the tires for it would be there by 1:30...... Short story- the finance in-between guy was a jerk and rude beyond belief. We have been strung along and have not gotten our bought car yet- and borrowing our own car- since we signed the note over..... NEVER will go back to Pat Lobb and never will refer anyone.And when we did get the car- was not detailed!

Sue

Jul 25, 2014

Did we get to sign papers for a car- yes. Experience was the worst ever in buying a car. We test drove the Fusion on a late night- they ran credit said to come back next day and we would be done by 2:00 PM. We Showed up around 1... was told that the car had a nail in the tire could not pass inspection- and told at first WE would have to PAY for the tires to be replaced before they would inspect it. We were there from 1- 4:30 ..... and did not get to go home with our signed for car. The next day was told the tires for it would be there by 1:30...... Short story- the finance in-between guy was a jerk and rude beyond belief. We have been strung along and have not gotten our bought car yet- and borrowing our own car- since we signed the note over..... NEVER will go back to Pat Lobb and never will refer anyone. And when we did get the car- was not detailed!

Lee

Jul 12, 2014

recently purchased a 2011 Avalanche and although the vehicle purchased minimally met my needs, the sales mgrs (plural) straight up lied repeatedly to my wife and my face. It was so blatant we realized it must be condoned in the dealership. What makes it so ridiculous is that it was totally unnecessary. We were lied to about the items they would resolve on the truck prior to delivery as well as other promises. We actually liked the sales mgr (Tim) who appeared to be doubling as the sales person and i probably would have purchased the vehicle without the outright lies. All this insured that we would most likely not do business with this particular dealership in the future. Otherwise this could have been a wonderful experience dealing with this dealership.

VWJETTAOWNER

Jul 6, 2014

I have purchased four cars from Pat Lobb. 2007 Camry, 2012 Camry, 2007 Hyundai Azera ( Pat Lobb Dodge) 2013 Avalon. Spike has been involved with each deal. Every time I drive away feeling I got the best deal. If you want to have an exceptional experience. Go to Pat Lobb Toyota. Not only do they have awesome cars, They treat you the way you want to be treated. If you want to get the best deal and feel like you are treated like person instead of a customer ask for Spike. He''s not the only one that does this, the sales team are all like this. I Have had the opportunity to have Spike handle my purchase. I do not think they have anyone better. Talk about service, Doug R and the gang are awesome. I feel like more than customer. Doug has gone out of his way too many times to count to help me with my service. Tim Anderson is another all star in a cast of all stars. Thank you Pat Lobb!Peter C

potteryman

Jun 26, 2014

I had no idea a car buying experience could go so well. I was referred to Amanda by the woman working the rental car area on a saturday recently. I was immediately put at ease by Amanda's calm demeanor. I told her what I was looking at, what I wanted and that I needed to test drive several before I could decide. We did that soon after and talked pros and cons while in the cars. She's very knowledgable about all the models. I also told her there was no way I would be buying that day. She said no problem. She wanted me to be 100% sure. I finally decided to go with the 2014 Rav 4 Limited AWD. It has everything I wanted at the price I could swing. I will, and have told everyone I can to go straight to her. I would send my mother, without me there, to buy from Amanda. So, indeed, a new car buying experience can be a positive one.

MayaE

Jun 26, 2014

The whole process of buying a car with George was awesome!!! He has a great knowledge of what he is selling, very professional, soft spoken.Would highly recommend!!!

mija9105

Jun 20, 2014

Bought a new Camry from George Mogollon today. Hands-down the best experience!! George Mogollon was very helpful, very friendly, and had my best interests in mind. He laid out all my options and did not try to bamboozle me. I am very pleased with George; as were a couple of my friends who have bought vehicles from him. I highly recommend George Mogollon to anyone looking get into a vehicle, new or used. Definitely buying from him again. George Mogollon at Toyota of McKinney, 972-741-1284.

jaydba

Jun 20, 2014

it was a pleasure to do business with Chris. He was knowledgeable. The whole staff that I worked with was friendly. From the manager to the finance guy. Thanks for making this a wonderful experience!

cmricci

Jun 18, 2014

I made my first car purchase here at Pat Lobb's Toyota of McKinney. The experience was MUCH better than I expected. I had heard horror stories about dealerships, but this one did away with all of those negatives. Amanda Abshire was AWESOME! Great sales associate who knows her stuff and is VERY cordial. I will definitely be referring this dealership to my friends/family AND referring them to Amanda.

leonidr

Jun 4, 2014

I want to thank you for providing such a pleasurable experience with my recent purchase of a 2014 Toyota Camry SE. The staff in your dealership were extremely helpful and honest throughout the entire process. At every step and with every question that I had, an expert was there to help and suggest a better solution for either finding the right color, model, financing and finding the right warranty. Everyone was friendly and strangely enough, wanted to find a better way for me to save money in the long run. Once again, thank you for helping me purchase the right car at the right price, I look forward to doing business with you in the future and will definitely recommend your dealership to my friends and family.

rvkelly

May 31, 2014

David recently helped me in my car search. He was very knowledgeable, an excellent listener and proved to be tireless in his efforts to find me exactly what I was looking for and also at the right price, that left me feeling very happy with the entire experience. David was also very courteous and professional and easy to communicate with. I highly recommend you shop with David Wilmoth.

Prius_V_Two

May 31, 2014

First, let me say i really like Pat Lobb and their green LEED building and have successfully used them for service on my other Toyota. So when we started shopping for a new Prius V Two, we really expected to buy from them as they are also the closest dealer for us.We started out through the USAA car buying service. We got a certificate saying we were guaranteed at least $3092 off the base sticker and a referral to Pat Lobb, and were under the impression this would provide a no BS approach, not the typical retail car sales approach. Sadly that was not the case. My husband was contacted by Sid and we made an appt to go see a new Prius V in the Two trim with a few additional options. We didn't not want a lot of options so that car was great. Sid was nice enough and let us drive the car but somewhat condescending, explaining to us that a hybrid has both gas and electric power. Gosh, really, maybe that's why it's called a hybird? He needs to get better at tuning his spiel based on the knowledge level of his buyer.Things went downhill after the drive. First there was the "Are you going to buy the car today?" spiel. Second, "This the best price we can do. $2700 off that car's sticker." Stupidly we didn't take the certificate along so couldn't remember the exact number we got from USAA but knew it was better than that but when we asked were told this is the best price they could do.There was a $1000 rebate or 0% financing on the car. Sid actually did the Go get the manager routine and the manager whose name I can't remember was even more insulting. You need the 0% financing that will save you $4800 in finance charges. Well we had %1.49 approved at USAA which carries about $900 over the life of a 60 month note, so it's really a wash, you just have to decide what's a better deal for you as a consumer. Manager tried to tell us you'd have to get a finance rate below %0.9 or you'd be upside down on that. We pretty much ignored that info and left. If you are going to tell someone they can save $4800 in finance charges it might be better to first understand how much they are actually looking at in finance charges.Went home, looked at the USAA certifcate ($3092) off and sent Sid an email telling him we expected at least that off the sticker since it was "guaranteed" and that since the car did have some port options and dealer options above the base sticker you actually have room to come off the price even more since all the options, esp. dealer's options have very generous mark up in them.Sid did not respond, instead left my husband a voice mail about other cars to look at.Ultimately we went to another dealer to look at a used Prius V. While there, we liked the salesman and his no nonsense approach and agreed to look at some new ones with him. He searched inventory for a V Two with the homelink mirror which we did like and the only one in the DFW area was the same one we drove at Pat Lobb. He quoted us a price $500 below Pat Lobb's price. We worked it all out, they traded Pat Lobb for the car and went and got it. Finance guy there was no BS, asked if we would let him finance the car if he could beat the %1.49. We said OK, if there is no drama involved. He made one call, got us %1.39, we did the paperwork and were out of finance in 30 mins. That's they way to sell cars to informed consumers. Treating them like idiots who cannot do math is not.

Blaise11

May 29, 2014

It can be difficult to establish a meaningful relationship with a huge company like Toyota. Pat Lobb Toyota of McKinney has apparently figured out that by selling a superior product with superior salesmen, closing the deal with superior financing officers, and maintaining the product with superior advisors and technicians that customers will soon realize that this is the place to do business for years to come.I've purchased several vehicles from this dealership since it opened and have enjoyed every experience. It's nice to walk in the doors and be greeted by employees that know me, or greeted by employees that recognize me: as a valued customer. I'd say that I've developed a meaningful relationship that I have experienced nowhere else!

Lambs

May 29, 2014

Since I bought a Toyota Tundra 2012, it has been given the impression of excessive slippery. In a normal condition, the car tends to slip of the left while being driven at a normal speed. The car also tremble most of the time. When the road is icy, it becomes worse. The car slips even while driving at 20 or 30 MPH. Last January, I almost went over bridges or off roads many times. I was speeding at 25MPH. Once, I was so scared that I have to call the police to help me out. I stopped driving this car. Since I didnt have enough time to send the car to Toyota, I started to drive my wifes car. Last February, I dropped the car to Toyota Pat Lobb. Of course they didnt find anything except balancing the tires at my cost. I started to drive it again. Even I asked my nephew to drive and let me know what he thinks. Same problem. The car tend to go to the left and it slip sometimes. With the snow and the icy come back (even when the road is only watered)the car started to get worse again. Begging of March I have to drive between 15 to 25 MPH to come home from work. Any kind of cars (SV, SUV, Truck.etc) around me where driving at least at 50MPH. while driving, I went out of the road 4 times because the car was too slippery. Is it normal for such truck to be slippery no matter the road while driving at 20MPH? Sometime, when its too cold, I ask my employees to drive me to the bank because I cant use my car. Is that normal? I called Pat Lobb Toyota and speak to the service manager (after the technician), the guy ask me to drop the car there for review. But I will have to wait when there no more water on the road, because he cannot test drive with water on the road. So, he recognized that the car wasnt safe enough for anyone when the road is not fully dry. He added he cant do what he said there is nothing he can do for me. I do not recommend anyone to deal with Pat Lobb Toyota, never to buy any Toyota Tundra. This car has definitively a life threatening issue that need to be investigated.

sgillmore

May 28, 2014

We leased a Toyota Camry from Pat Lobb Toyota a couple of years ago. The sales and service was great. We returned to purchase a new Toyota Avalon. George Mogollon was a pleasure to work with in the selection of a new car. Our time was limited and he respectfully and effeciently assisted us in our latest purchase. We will continue to use Pat Lobb Toyota for all of our purchases and maintenance services.

pmdnair

May 15, 2014

Amanda is one of the best sales person I have come across. She was quick to help and followed up even after the sales. She was quick to help though we walked in very late at night. I would recommend her and the dealership!!

RoadTraveler55

May 6, 2014

Unfortunately I did NOT have a good experience at Patt Lobb Toyota. 1) They did not want to give me the true value for my trade and I ended up wasting time to get a fair value. Also dont give them the keys to your car if youre looking to trade because you'll need to fight to get them back. 2) The car they sold me was over priced and I could have gotten a new car for a similar price (I accept responsibility for this but their pricing is deceptive) 3) The buying process took over 4 hours. You may ask why? Its because the sales rep keep going back and forth haggling over pennies before settling on a price. We eneded up comming to a resolution but it was a painful and long process. I didnt end up waling away because I had invested a lot of time in the deal and it was late in the day. 4) I did not have a pleasent experience with the GM of the dealership Tim Anderson. I went to complain to him regarding consessions for a faulty repair and he was indifferent. I did not have a good experience at this dealership and took their plate covers off of my car instantly. If you're looking for a Toyota I would recommend that you go to another Toyota dealership in the area. I seriously regret buying my car here.

ambaskin

May 1, 2014

I requested information online on a vehicle I was interested in then I received a call from an internet sales rep who took all of my information, what I was looking for, my budget, my trade info ect. I was then referred to Shaun Anderson because he was going to review all the info I sent over on my trade in and call me back with a estimate. He NEVER called back. I then called Pat Lobb and was given to another sales rep who asked for all the same info I had already provided. I again, gave all then info which both times I told them that I had just purchased one vehicle less than a year ago from Buck and wanted to work with him. Finally the director James Brown got involved after about 10 phone calls and a lot of wasted time and made sure Buck was working with me as I requested the very first call. I ended up purchasing a vehicle from Buck and everything seemed to be working out until right before I signed the paperwork I noticed a dent in the roof. Buck asked Shaun to look it over and fix it. Shaun agreed to do so and he would call to schedule a time for me to bring the vehicle up there. Shaun never called! After 3 emails and 4 phone calls (which several he stated he would call back and NEVER did) I finally had arranged a time to take my vehicle to Pat Lobb. I was told by Shaun a vehicle of equal or more value would be waiting on me and that he would make sure mats were installed as well as my tags and it would take two days. I go to Pat Lobb to drop my SUV off and guess what..... No vehicle was arranged for me to take, no one knew I was coming or what service I needed and Shaun had already left for the day! After a lot of wasted time and re-explaining over and over what I needed, who I talked to, ect I was given a old POS vehicle to drive that sounded like the engine was going to explode. I was again told it would take 2 days and I would get a call when it was ready.Day 2 came around and no call from Shaun so I call him. He gives me every excuse he can think of as to why things weren't done. He is a manager and I expected he would just own up to the fact that he dropped the ball rather than make excuses but no. He then tells me he is just waiting for it to be detailed then he will get the keys and call me. Did he call? Of course NOT!Day 4 comes around and I call the service department to see if my vehicle is ready and I am told "yes, it's been ready". So again Shaun didn't call me. I ask her to confirm if everything is completed before I drive all the way up there and she can only confirm one of the three things being completed and tells me I need to speak with Shaun to confirm. I refused then ask to speak with a manager and I'm told Shaun is a manager so I say never mind. I called James Brown and had to leave a message then I called Buck to see if he would take the time to straighten this all out. He promises to do so. I'm not on my way to Pat Lobb to get my vehicle however based on everything that's happened I guarantee when I get there that there will be problems. I almost want to just tell them to keep it and refund my money. It's sad when you spend over $30K on a vehicle and are treated so poorly.

tcheshire

Apr 28, 2014

This was our 4th purchase from George, and Pat Lobb Toyota, and, once again, our expectations were exceeded. George found the perfect automobile for my daughter, we received a fair price, and the customer service was top notch in both sales and financing! Pat Lobb Toyota is where we start for all of our automotive needs!

oicu812

Apr 27, 2014

George Mogollon is a very knowledgeable and personable sales professional, he keep us informed with timely updates for four months on a 4 Runner we ordered. Our car buying experience with George could not have been any better!! If you or someone you know is thinking about purchasing a vehicle my highest recommendation would be having George assist you from picking out options to the delivery of your car, you will not be disappointed as he is "Your guy in the car business".Thanks again George, for assisting us.Judy & John K.

Pavelfux

Apr 26, 2014

George was very helpful both with technical and financial aspects related to our new lease. We received all information we needed to make our decision right away. It was great experience. Highly recommended!

lagolfer

Apr 23, 2014

From the time I started searching for my truck on line to the time I drove my Tundra TSS off the lot and after my shopping experience was GREAT ! Amanda Abshire was right on with any questions I had .

AshleyB421

Mar 28, 2014

George was a delight to work with. This was the first experience buying a car where I actually left happy! Thank you George for your patience and knowledge that you shared with us.

faby2121

Mar 21, 2014

I have many years doing business in this dealer, and my experience with them have always been Wonderful, retailer Roberto Funes is a person you can trust because he helps you from start to finish the process about purchasing the car you want. It is a very nice place and very friendly people. No change my Pat Lobb toyota of McKinney.

The Man

Mar 6, 2014

Bought a used car and traded mine in. I got an awesome deal on the 2010 Infiniti G37 and got more than what I owed on my car. Which worked out for both of us. The only negative part I had was with internet manager John the 3rd I think his name was. He wasn't trying to make a deal at all really pushed me away from the dealership but I contacted the GM Tim Anderson and he made it worth the experience. Sean the used car manager was very helpful as well. He got me in and out with a car less than 2 hrs. Fastest car experience I have ever had!

Cmos123

Feb 8, 2014

Amanda provided the best car buying experience I have had. She goes above and beyond to make sure you get the car you need/want and also is very helpful after your purchase. My car had some minor problems after the purchase and even though it is not her job or responsibility to deal with these issues, she was more than willing to make sure my concerns were addressed and that she was available to hear my concerns. Most sales reps I have dealt with in the past forget everything about you after the sale. Not so with Amanda. I would highly recommend her if you are looking for a Toyota and I will definitely speak with her again for my future Toyota purchases. Overall, my expectations of buying a car were far exceeded at Pat Lobb Toyota and Amanda Abshire is a big reason for that. Clint

Consumer117

Feb 5, 2014

I can not say enough about this dealership. Our credit is not perfect, but the effort that Eddie & Matt went to to help us was amazing! We were able to get the car we wanted, at a great price, they gave us top dollar for our trade in, and an unexpectedly low interest rate. Before you make your next car purchase, give these guys an opportunity to help you, you will not be disappointed!

Jim H

Feb 1, 2014

After my wife had her accident , we were looking for a used car that was equal to or better than the one she wrecked. The sales staff at Pat Lobb came to the rescue. They not only found her a car , but a newer car that is just what she wanted. Their price was lower than any other vehicles we looked at and was in better condition. We were in and out in less than 2 hours as they were extremely quick with the paperwork. Thanks Pat Lobb !!

algaydos

Jan 29, 2014

My wife and I had been looking for a compact truck. We started with Nissan, and had a very unsatisfactory experience with AutoNation Nissan in Lewisville. Because we have had years of excellent experience with Lexus (Park Place), and because of Toyota's rating, we decided to see if we could find what we were looking for at Toyota. We started with Toyota of Plano because of the proximity to our home. They were very friendly, and tried to find a match, but they really weren't able to do so, nor did they seem overly eager to make a deal.We then tried Pat Lobb Toyota, having done an electronic search. When we got there, a salesperson named Eddie immediately came out to see if he could help. We told him that we had had contact with James Brown. He then got in touch with James Brown's office. In a very short amount of time, Sid Waldrop came down to meet us. From the moment we met him, we wanted to do business with him. We felt that he was looking out for our interests, and would work to make us happy with our purchase. He found the Tacoma that we had been looking for, and relatively quickly closed the deal. You've got an excellent ambasssador and salesperson in Sid. He gets our highest rating and recommendation. We would not hesitate to recommend Pat Lobb Toyota and Sid to friends and acquaintances.We look forward to many years of a continued excellent relationship with Pat Lobb Toyota.Brenda and Al Gaydos

big_daddy91

Jan 13, 2014

I have been looking at the Tundra for several years. I have spent the last 4 months looking at different trucks and dealerships. I even came to Pat Lobb earlier in the process. I came back to Pat Lobb because they were always so friendly and there was never any pressure to buy. This last visit we met Bobby Lane. He is by far the best salesperson I have ever had the pleasure of dealing with. The education he gave me on the Tundra vs. the other trucks in the market was fantastic. There was never any pressure to buy. Based on the entire Pat Lobb experience, we decided to lease the 2014 Tundra. If you are in the market for a Toyota, go to Pat Lobb and if you are in the market for a truck, insist on Bobby Lane!

jwayyy07

Jan 2, 2014

We are first time buyers and our experience could not have been better! Everyone in the dealership was extremely friendly and helpful! George was very patient, knowledgeable, and honest throughout the whole process. He walked us through the step by step process of becoming a new car owner and made sure we left completely satisfied. George even helped us set up the Bluetooth in our new 2014 Corolla and explained how to work all of the various components within the vehicle. The entire process was amazingly smooth, and we are more than happy with the complete experience. We will definitely be back to work with George for future purchases. .

JW22

Dec 29, 2013

They will lie to you and tell you anything to get you there, and then up-sell you on something else. Unprofessional and misleading from Tim O'Grady and James Brown.

bless11

Dec 18, 2013

We recently bought a 2013 Camry from George Mogollon (972-741-1284). We were so impressed by his dedication, patience, honesty, care, and follow-up that we returned two months later and purchased not only a 2014 Camry but also a Tundra for our son. George took such good care with the first purchase that we had no hesitation going back to him again. He remembered our likes and dislikes from the first time and made suggestions based on that. Initially, I wanted to see the Avalon, but quickly realized that we are a "Camry" family. There was absolutely no pressure to buy anything other than what we really wanted. Pat Lobb Toyota and George Mogollon are truly a fantastic team to guide you through the car buying process.

ub_2k

Dec 18, 2013

The reason for rating,1) Not delivering on time2) Not communicating for any dealys.3) Even after waiting for 2 and half hours not doing the job right.4) Not even apologizing for the delay, 5) No proper check-out, did not even explain what work has been done or recommendations given.The driector/manager also did not address the issue appropriately. Very very bad customer service.

hllycoop

Dec 16, 2013

I had a great and easy experience with George Mogollon. He took the time to get to know both me and my mom, who was helping me with my purchase. He was very informative and not your typical "pushy" salesperson. George made us feel like he was a family friend helping me make the right decision and listening to my needs. The overall cleanliness and helpfulness of every employee at the dealership was impressive; from opening doors to having several people make sure we were taken care of at all times. I went away with an overall pleasant car buying experience, which was not the case with some of the other dealerships I visited prior to making my decision. I absolutely love my new RAV4 and am very appreciative of the time and patience George had with my purchase. I would most definitely reccommend both George and the dealership to friends and family!!

andyc6

Dec 15, 2013

My experience could not have been better. Everything was excellent. George even helped me set up the bluetooth in my new 2014 Tacoma and explained how to work all of the various electronics within the truck. The process was amazingly smooth, and I am more than happy with the complete experience.

cm3333

Dec 5, 2013

Amanda, was nothing short of outstanding. It was truly a great experience. I would like to thank her and all of the staff at Pat Lobb's Toyota.

Maxwell42

Nov 27, 2013

From start to finish this was the best car buying experience I've had to date. George was upfront, honest, and consistent in his ability to deliver my requests and answers to my questions. The entire dealership is friendly, affirming, and appreciative. From sales to support to financing in house with Burt - Pat Lobb Toyota is second to none. I will most definitely be a repeat customer and refer all who will listen.

titihash

Nov 25, 2013

ORIGINALLY WENT TO NISSAN DEALERSHIP SO THAT I DIDNT HAVE TO HAVE ANOTHER LARGE CAR PAYMENT. BEFORE WE MADE A DEAL WITH NISSAN, WE WENT TO TOYOTA AND MICHAEL TOLD US ABOUT A GREAT LEASING DEAL ON A CAMRY AND THE DEAL WAS DONE AND WE ARE VERY HAPPY WITH OUR PAYMENTS AND GOT A MUCH BETTER CAR THAN I WAS GOING TO PAY MORE FOR AT NISSAN. IT WAS A CAMRY !!!!!!!

mossax

Nov 25, 2013

Working with Robert and everyone else here was an absolute joy and they made the entire process quick and painless. My wife and I came in having and idea of what we wanted but any and all questions we had were quickly answered by Robert and we put in a new Toyota Prius quickly and will all of our questions answered! I cannot recommend this dealership and its staff enough and especially want to thank Robert for his excellent service and commitment to our wonderful car buying experience!

paulerickson

Nov 12, 2013

I have worked with Pat Lobb pf McKinney for 7 years, both in sales and service and have been completely satisfied. They are all a bunch of complete professionals. I would recommend them to any of my friends!Paul Erickson

Charlier1

Nov 11, 2013

Amanda was great to work with. I told her what my ideal truck was, but that I couldn't afford it. She showed me a low mileage demo model that was better than my ideal at a price I could not pass up. Thanks Amanda!

Jmehmen

Nov 10, 2013

Great service, Very helpful, I would recommend if you are buying a vehicle to give them your first choice. Amanda Abshire was very helpful and answered all our questions. She was very knowledgeable about the vehicle we were looking at. I would recommend you buying a vehicle from her.

eruiz_1973

Nov 9, 2013

We went to Pat Lobb Toyota because we wanted to see what we could get for our Toyota Corolla, as soon as we parked our car we were approached by George Mogollon (972-741-1284) and from the very beginning he started listening to what we wanted to do and what we were looking at getting. George was excellent to work with and he made sure we were being taking care of during the whole process of negotiating the deal. Multiple times went back and forth doing what he could to get us what we wanted. George is outstanding at representing Pat Lobb Toyota in a professional, courteous, and knowledgeable fashion. He is a good listener and helps you meet your automobile wishes.I will definitely consider Pat Lobb for any future Toyota purchases.

dhaley

Nov 6, 2013

Mel Williams is great to work with. I was able to tell him what I wanted in a new car and he listened, rare in the auto business at other dealers.He had the perfect car on the lot, I test drove it and was sold. It was that easy.Love the new Camry - it's hard to give up my trusty old Camry (1996) because it still runs like a champ. It's that reliability and trustworthiness that keeps me recommending Toyota. And I will always recommend Mel Williams as the go-to guy.

kiralee1

Nov 6, 2013

We do business with Pat Lobb Toyota because everyone is knowledgeable and helpful in meeting a customers needs. This is our 4th Toyota to buy at Pat Lobb and we are always satisfied. Today we purchased a new 2013 Highlander and our sales representative was George Mogollon (972-741-1284). George was excellent to work with and he made us feel like family. Toyota is an outstanding product and George is outstanding at representing Pat Lobb Toyota in a professional, courteous, and knowledgeable fashion. He is a good listener and helps you meet your automobile wishes.We keep going back to Pat Lobb Toyota because of people like Doug Ranzer, a service manager with your best interest at heart. We trust Doug and he is always there to help for any questions or needs you might have concerning your auto. Doug is an outstanding representative for Pat Lobb Toyota and he makes it special to do business with this Toyota Dealer.Today B. Brown in finance helped us finalize the dreaded paper work in a relaxed, professional manner. He is part of the great team at Pat Lobb.You have lots of choices for Toyota Dealers in the DFW area, but to us, Pat Lobb is the only choice.R Wayne & Sheri SmithMcKinney, Texas

Katrinaallen24

Oct 30, 2013

I was looking for a car and a friend advised me to go talk to John Kenney from Toyota of McKinney. When I got there I was greeted at the door with open arms and didn't feel not one ounce of intimidation. Mr. Kenney asked me exactly what I wanted. I told him a Scion XB. He wrote down my information and went to work. I'm very pleased with my purchase and would recommend anyone to go see John Kenney. He made sure that I didn't have a care in the world except for my brand new vehicle. Mr. Kenney is a great salesman and he treats his clients like royalty!

Ewebster

Oct 30, 2013

This is my second time purchasing from Patt Lobb McKinney with George. The dealership staff and especially George have treated me with great courtesy and respect during both experiences. This is why I continue to come back and recommend George at Patt Lobb McKinney to anyone who inquires. George and the team at Patt Lobb McKinney always begin the car buying conversation with what my needs and desires are and they do not loose sight of that throughout the process. George, I can't thank you enough!

Acebgreat

Oct 21, 2013

George is truly a pleasure to work with. We bought from him over a year ago and want to but another car just to give him more business. He urged us to go with a car $10,000 less expensive because it fit the needs and items on our list we originally gave him. He called twice in the first 6 months to make sure we were still satisfied with the car. He even called on our birthdays to wish us a Happy Birthday. Can't wait to buy from George again.

Countrydweller

Oct 21, 2013

I can honestly say I have never had a totally favorable car purchase or lease experience .... until now. It was difficult for me to reach out to any dealership, having such a negative impression of them. But, I was more motivated by the desire to get out of an awful lease on my Camry through another company. I reached out to Pat Lobb Toyota and specifically, George Mogollon for assistance. He was a breath of fresh air. He was professional, as well as warm and welcoming. He actually listened to what I had to say. I never felt pressured in any way. He took time to explain the features of the cars I was considering and addressed any questions and concerns I had. He wanted me to be satisfied and comfortable with the whole car buying experience, from the trade in through the purchase of the new vehicle. The finance manager, Derek, was also wonderful to deal with. The process was as seamless as it could possibly be. I would highly recommend both George Mogollon and Pat Lobb Toyota of McKinney if fair pricing, honest dealings and excellent customer service are things you value.

xmedina

Oct 17, 2013

Alexander "Buck" was extremely helpful, awesome customer service. Made me feel very at ease with the purchase of my new car. Took the time to go over are the perks that come with owning a Toyota, as well as making sure my Bluetooth worked properly. It was the first time going to buy a car on my own and he made it a very pleasant experience.

Salina78

Oct 15, 2013

The experience I have had so far at Pat Lobb's Toyota of McKinney has been awesome. George Mogollon was a great sales person. He listened, cared, did not pressure us and truly investigated our needs and what was right for us. He found the deal we needed and always kept us up to date on what was going on in the process. George was sincere, honest and most importantly he listened! I think George is the reason why we keep on going back to Pat Lobb McKinney. All of the sales people there are very friendly and respectful. It truly is such an enjoyable experience to buy from Pat Lobb's Toyota of McKinney. I feel right at home when I am there. Thanks George! I absolutely love my car!!!!

janlcooper

Oct 13, 2013

This car buying experience was at Toyota of McKinney was the most comfortable and easy I have ever experienced. First, the dealership facility is more professional than any dealership I have been in and each employee I encountered was friendly and helpful. I met George Mogollon after internet dealings (worked with several dealerships via internet sales), and I was very surprised at how easy it was to work with him. He explained everything I needed to know about the Highlander. He was not pushy but asked questions to ensure I understood the car I was about to buy. George was the reason my experience at buying a new car was so easy. He treated me as if I was a family member, not a person he did not know from any other person coming into the dealership. When he was with me, his attention was on me and not anything else.After the car came out of make-ready, George spent quite a bit of time setting up the car media - cell phone, radio, apps, etc. Things I would have had to figure out myself.If you are looking for a Toyota, you should give Toyota of McKinney and specifically George Mogollon a call to see if they can make your car buying experience as wonderful as mine was. Awesomeness!

heasleyj2

Oct 10, 2013

Made an appointment to lease a new Camry and return a 2011 Camry. Michael, the lease team and finance were very thorough, professional and quick. Michael went out of his way to search the lot to find a light colored XLE and was successful. We leased a 2014 Camry XLE with the keyless entry system. Michael spent an hour with me teaching me all the technology in the car and synced my smartphone with the car's system! All sections of the lease agreement were explained, the car detailed and washed. Finance was fantastic, fast, explained everything and we left with no questions. Very satisfied. When it's time to trade in our Tacoma, we will definitely use Pat Lobb Toyota! The service we received was stellar and we will remain a 100% Toyota family!

Rocky098

Oct 8, 2013

I had brought my Camry in for an oil change and to check out a vibration when applying brakes. It was determined that my rotors need to be turned which was priced at $220. This is what a brake job cost yet I didn't have my brake pads replaced. I thought highly of this dealership until now and now will only get my oil changes here but take any service work to another Toyota store. Very disappointed.

sbk7102

Oct 7, 2013

George was very professional and helpful and assisting me to find a car that suited my needs; primarily, one of safety, but also a reliable vehicle. I would recommend him to anyone. Sue KercherGeorge Mogollon972 741 1284

jsjoealex

Oct 3, 2013

Amanda Abshire was the person who helped to close the deal. She is very professional and covered all items that I needed to know before I make the purchase. Also, ensured that whatever I requested was completed before I took the delivery of the car. I would definitely recommend Amanda and Pat Lobb to my friends for a positive vehicle buying experience.

yazeed92

Oct 1, 2013

John Kenney was great sales man jokes, gives you fun time at same time hooks you up with his best offer, he sat with me atleast 6 hours, it was hardworking and i do appreciate that! and i went home happy with my brand new camry SE Thanky you John

bboat777

Oct 1, 2013

I don't give out 5's easily, but I wish every business deal was as enjoyable as my new car purchase at Pat Lobb Toyota in McKinney. Truth is if I could rate these guys a 6 in these categories I would. After having your stereo typical experience at our local Mazda dealer (stay far away from Fenton Mazda in Tyler) my wife and I were a little shell shocked, but a friend recommended Pat Lobb Toyota, and even told me to ask for George Mogollon. We trusted the friend and drove 2 hours to McKinney.George listened to what we needed and gave us expert advice, not as someone who was trying to sell us something, but someone who had listened to us and new what we were after. We actually said what about_______ (the more expensive model) and he said sure we can do that, but what you said you were looking for was______. We actually saved money, and truly got what we wanted in a price we were looking for. There was absolutely NO high pressure and it was actually fun. George was looking out for what we wanted and needed. You cant ask for more.Even financing was enjoyable. Finance Manager Chad Weiner helped us dot all the is and cross all the ts in a way that was smooth and fluid, quickly and efficiently. The truth is everyone had a genuine smile on their face at the Pat Lobb Toyota, and we just felt very comfortable. This is how buying a car should be, but often times isn't.Even if you havent been thinking of a Toyota, you owe it to yourself to go by and see George at Pat Lobb Toyota in McKinney. It may be the best car buying experience youve ever had. It was for us.

Sirboss

Oct 1, 2013

I have Bought 3 cars and 2 Trucks from Pat Lobb, NEVER again. they lied to me 3 different times, they told me we will do all we can to please you. Is that by charging you full price and adding more on top of that? They are Dishonest. They told me the Tundra 4.6 had the same suspension as my old 5.7, I asked that question a few times its a big deal to me same answer "yes it the same suspension don't worry about it" NO ITS NOT, found that out After I bought the Tundra. then they said we will add a sway bar in the back for "OUR COST" $400 I called another dealership and they would put it on for $380 over the phone quote. I can buy the sway bar for $207 so they comeback with $256 our "our cost". they should have put it on for FREE for lying to me in the first place. Run from Pat Lobb Toyota

jzak

Sep 22, 2013

I leased my first car from this dealership. George was a great guy and gave me all the details. He was an honest guy that gave me no lies, just the facts. I would recommend contacting George if you are interested in getting a car from Toyota. His number is 972-741-1284.

brucezz1

Sep 22, 2013

This is my second experience is purchasing a vehicle with George Mogollon. He is very straight forward and honest. I would highly recommend anyone looking for a vehicle to call him. 972-741-1284

astclaire

Sep 19, 2013

I had a very bad series of experiences with Toyota of Richardson - and on the advice of co-workers, I tried Toyota of McKinney today. The difference between the two dealerships was night and day. My salesperson, a wonderful guy named George Mogollon, listened to me, educated me, never pressured me or misrepresented the offer. It was far and away the greatest car buying experience ever. This is my 8th Toyota - and I couldn't be more pleased with the dealership, the savings, the customer service and the dignity and respect I was met with today. My last car buying experience was so completely demoralizing, I had no idea car buying could be so much fun. I HIGHLY recommend Toyota of McKinney! And if you're lucky enough to get George as your sales rep, you'll never go anywhere else. The finance department was, again, the best I've ever dealt with. I never felt for one second that they were trying to put one over on me. Chris was a pleasure to work with too. Love, love, love Toyota of McKinney!!! You will too :D

williamswonders

Sep 18, 2013

Great experience. Very easy to deal with. Made the buying experience very pleasant. Will use this dealership again to purchase our next car. Very knowledgeable, and super friendly. Thank you for a great experience!

Big O

Sep 16, 2013

I had a unbelievably great experience purchasing my 4runner. I was expecting pushy sales people and a great deal of stress. I found exactly the opposite. Ken Sisk was my sales person. He could not have been any better. He is very genuine and wanted me to get the right vehicle. I arrived late for the appointment and he stayed an additional 4 hours to work with me. Top Notch!!!!!

Matt Willis

Sep 16, 2013

Working with Ken Sisk was a very easy, straightforward process. I explained exactly what I wanted, my budget and he only provided options that made sense. I would buy again from Ken and/or this dealership in the future. After having 2 previous experiences at local dealers where advertised cars were not available, this experience was very positive!

tdtracy

Sep 15, 2013

Amanda was a pleasure to work with. She was very patient and professional .She allowed us to sleep on our decision overnight without any pressure. Would buy here again.

Johnparum01

Sep 12, 2013

I received a flyer saying they would pay 110% of kbb. I went in and it took 4 hours alone just to get my truck appraised. The salesman and the sales manager tried playing number games with me. They tried to run my credit before my vehicle was ever appraised. ( 2 years ago I bought 2 brand new Toyota vehicles both financed through Toyota financial. Finally received appraisal and it was less than kbb worst shape rating. When I told them I was unhappy with the appraisal they started with "what would you like to get for your trade in". Absolutely ridiculous!!!!!!!!! Playing number games trying to cheat someone out of $. They offered $34,000 for my 2012 f250 lariat diesel. Had it appraised by 2 other dealerships today I was offered $39,000 by one and $38,500 by the other. PAT LOBB and employees are a bunch of CROOKSFlyer also said iq would receive a best buy gift card which I didn't. Sales man said he'd call today as I was there till after 9 last night and he didn't. Now that's honesty and integrity at its finest

Ol Timer

Sep 7, 2013

This was my 4th truck from P.L. Toyota! HIGHLY recommend Ken Sisk as the salesman. Very "EASY" to talk to!! Fast, Fair, and Honest! "NOTHING" else need be said! THANKS to Greg Stephens for the easy and pleasant financing!

Mark Nunn

Sep 4, 2013

Without getting into the morbid details of my dealings with the Pat Lobb service department, just trust me on this one and STAY AWAY. Arik, their Service Director, does not respect his customers or the Toyota brand. Way too many good options than to waste your time and money dealing with Pat Lobb's service department.

dirkjal

Sep 4, 2013

4 years ago I went to Patt Lobb in mckinney and I bought a used Toyota tundra with only 24300 miles on it. it was a fair price but like a sucker I succumbed to the "you need to buy the " 6 Year " 100 k mile warranty. I was told it would cover prematurely worn tires, chipped glass, ...shortly thereafter I went in because 2 of the tires were worn out at 31k miles. I was told this wasn't covered because the previous owner had not had the tires rotated by a Toyota dealer every 5k miles. aggravated but stuff happens. yesterday I took my truck in at 99457 miles. about 500 before the 6 year 100k warranty was to expire, I was willing to pay them to look for anything that should be covered by the warranty and I was told my 6 year warranty had expired in 12 of 2012. the 6 year warranty didn't start when I bought it but when the vehicle first went into service. had I been told my 6 year warranty was actually a 3 year warranty I would never have spent over 1600 dollars on the xxxx thing. the credit managers comment? "im sorry that wasn't explained to you, I wasn't here at the time."Though I understood the warranty was till 100 k, I did not realize that if I bought a 3 year old truck and I bought a 6 year warranty its only good for three years. Thats a huge item people need to know.

Salmon

Sep 3, 2013

I did this over the internet and what a great experience it was. First of all Juerl Scott helped put the deal together while i was in another town. He mad it easy. Then when i arrived in Mckinney at the dealership he lined me up with Ken Sisk. What a great couple of guys. The dealer ship was really an experience in its self. I was in a hurry to get to a ranger game and they guys Ken Sisk helped me get it done quickly so i could get to the game. Over all experience amazing. Dealership is not close to me but i would drive the distance again.

unsatisfiedcustomer555

Aug 29, 2013

I will summarize by saying: If you are looking for a place that provides excellent customer service, honest business practices and efficient/considerate customer carego elsewhere. I was misled by the fantastic reviews that I found online for this dealership. They fall into every stereotype customers have about the car business. After spending HOURS with them and finally agreeing to purchase a car, the manager stated the car he was trying to sell to us had been sold. This after sitting with them for an extended period of time and having my credit checked. By the time we were told about their error, it was too late to go to another location. They did not honor that we had seen and test drove the car first. We suspected the other customer was willing to pay more. However, the manager did say he noticed that someone checked out the keys of the vehicle we test drove (during our negotiations) but he took a chance thinking that the person test driving the car would not want to purchase the car. In addition, we were told they did not have comparable cars on the lot. High volume dealership yet no other cars are available? They also did not make an effort to compensate for the situation. Also, WE had to request to speak to the manager we were working with the last couple of hours since he sent his employee to take the blame. He was friendly when we were going to purchase the car but when a problem arose he disappeared. We left upset and frustrated. The next business day we were contacted by the salesman to let us know that they had another car on the lot that possibly matched our needs. I was frustrated to hear this news since I had mentioned several times to them that we needed to buy a car that Saturday due to our schedule and needs. Therefore, we explained that we would not return to their dealership unless we were compensated for the time lost and their poor business practices. The salesman said he would look into what they could do but his mgmt. denied our request (which we expected). However, the reason for the continued annoyance stemmed from him sending a TEXT to share this information. We did not initiate a text dialogue so I am not quite sure when it became appropriate practice for business deals and negotiations. We are not buddies.I called the customer service line to inform them of my frustrations. The person over the phone seemed appalled but we never received a call back. Car dealerships do not have the best reputation when it comes to business practices so do not be misled that this place is any different. I promise you, it isnt. Just expect the usual shady behaviors. Watch your pocket and make sure they have the keys in hand before they run your credit. We will definitely be shopping elsewhere.08/30/13 - We contacted the general manager after he sent us a message due to our review. He seemed highly interested in us changing our review. I understand his stated commitment to customer service, unfortunately he seemed more invested in us changing our stars rather than actually resolving the issue. Since we have already spent enough time on this and we are obviously frustrated/disappointed, we stated that we would not provide him with more information to help improve his business unless we received something that actually benefited us. We have already explained our concerns to the salesperson, manager and customer service representative. The general manager is the 4th person! It should not take this long to have an issue resolved. The general manager offered the EXACT same price we were offered on Saturday. Not one dollar more, not one dollar less. He also implied that "some people" write reviews just to get a good deal on a car. Obviously, we were willing to purchase a car from his lot at that price on Saturday since I signed a paper to have my credit checked. However, like I already stated to them, I do not have time to go car shopping during the week which is the sole reason we have yet to purchase a car. Due to their mistake, we now have to rearrange our schedule to find time to go car shopping. The car need was imminent; however, to expect us to shop at their dealership with no incentive makes absolutely no sense. Why should we? They have plenty of competitors in the DFW area.We are already in communication with another dealer, one that we foolishly passed up on on Saturday. They seem very happy to take our business. Please see satisfiedcustomer555 review for Eckert Hyundai in Denton, TX. I highly recommend Bob Delmark!After this phone conversation, I stand by my review. For all readers, please know that I did not purchase a car from this dealership, I did not get a better deal like general manager referenced and I did take my business elsewhere. I truly hope they modify their process so that all future customers have a much better experience. My reason for posting reviews are so that consumers are aware of what type of business they are encountering, good and bad. May this dealerships honest efforts earn them better reviews.

Litzkow

Aug 25, 2013

We had an AWESOME experience with this Toyota dealership ! Amanda was fabuolous. She was very professional. friendly and helpful .Our daughter is thrilled with her pre owned RAV 4. We appreciate Amanda making our experience TOP NOTCH!!!

roberto41

Aug 22, 2013

Amanda Abshire went out of her way to find us the exact toyota truck that we were wanting. I would recomend this dealership to anyone.

mac2140

Aug 18, 2013

This is the 3th new car & one used car I have purchased from Pat Lobb Toyota of McKinney and I have received nothing but excellent service from Amanda Abshire & Mr Anderson. I would recommend this dealership to anyone looking to purchase a new or used Toyota.

Rtjohnson1

Aug 15, 2013

George was quick to respond to my certificates from the USAA Car Buying service. He made his schedule fit my schedule, provided multiple Avalon options and then arranged multiple test drives for myself, my wife and then a 24 hour test drive so that I could validate the fuel economy of the new Avalon hybrid. It is listed as 40 MPG but George taught me a few tricks during the test drives and I achieved 41.7 mpg on the highway. It was a strong, positive and great experience. Always friendly and courteous, there was absolutely no sales pressure. Wish I had bought my 2011 Avalon from Pat Lobb but I bought from another Toyota dealership and the experience was horrible. I will only buy new Toyotas from the Pat Lobb dealership. I have been to three other Toyota dealerships in the Dallas, Richardson and Lewisville area and none of them compare favorably with Pat Lobb. Pat Lobb has it right and George Mogollon is a fantastic person who will help you immensely with your sales decision, without any sales pressure! Thank you for a job well done.

bbehrends

Aug 15, 2013

Let me say they were friendly people. We were ready to buy a truck from here but they would not even budge on the price and they offered me way less than my car was worth. So we made the trek to Weatherford that's over an hour way to Durant Toyota and they exceeded my expectations! Go see Durant Toyota they will take care of you there.

dean75070

Aug 12, 2013

This was repeat experience for us with George Mogollon. We leased a Highlander from George in 2011 and the customer service did not stop there. Throughout the life of the lease George maintained contact with us to make sure there were no issues. As the lease was coming to a close he contacted us about our options several times. We made another appointment and ended up leaving with a new lease on a 2013 Sienna with no money out of our pocket and a cheaper monthly payment! It doesn't get much better than that!!I can not imagine going to another dealer to dealing with another sales representative. As long as George is there, we will be a customer. Thanks again George and Patt Lobb of McKinney for making this another great experience!

masseyk77

Aug 6, 2013

The response time from the Internet Sales Director and the sales rep were very lacking. I would email a question, and IF I got a response, it might be 8 hours later. The last time the sales rep contacted me via phone and I asked a specific question, he promised he would get back to me. He never did, I had to reach out to him. The second time I met the sales rep, he started pushing his new monthly sales incentives, not anything that I needed, and he continued to push even after I told him I wasn't interested. Also during my second visit with the sales rep, I brought my husband along, but only for a second opinion of the vehicle. Yet the sales rep stopped looking at me during conversation and solely looked at my husband and directed all questions to him. Very annoying for a female that has purchased her last 3 cars by myself without any assistance from my husband.The sales rep totally focused on monthly payments, even though I made it clear it was about the overall price of the car, not monthly payments. Then he even tried to pull the BS trick of asking me to fill out a credit application to (again) "get me a better idea what my monthly payment would be". Last but not least, the quality of the used vehicle I was considering was poor. It was very dirty, and there was a problem with the a/c. The a/c problem is common in Honda's and would have cost the dealership about $120 to repair. They didn't even want to attempt it. The dealership did not care what quality the vehicle was purchased in. I am very glad I took my business else where.

l__mart

Aug 5, 2013

If you think buying a car is as much fun as a root canal ... George Mogollon will change your mind! Good value! Good service! Good buying experience! Call George at 972-741-1284.

hers2158

Aug 2, 2013

In July 2013, we purchased our eighth vehicle from Pat Lobb so it should be obvious who our favorite dealer is. It certainly helps that our favorite manufacturer is Toyota. Now you can purchase Dodge products from the sister dealership. We have yet to meet anyone we dislike at Pat Lobb. Everyone has always been fantastic in all areas - sales, finance, service, parts - everyone. Our two more recent pleasant experiences were with Amanda, who you find to be a very charming and intelligent woman. We hope she stays there forever so we can buy our next car from her. You will feel at home as soon as you enter. Sit and grab a coke, coffee or water in their lounge and learn how the dealership was built to green standards. Or jump right in and look at their large inventory of cars and trucks - both new and used. Then get down to business and find out how simple it all is. They pretty much give you the best deal right up front - including a fair trade-in price if applicable - so you avoid all that endless back-and-forth haggling between you and management, using the poor sales person as a ping pong ball. At Pat Lobb you can forget all that craziness. They sell a lot of vehicles so they can afford to get you the best deal ever right up front.Check it out for yourself and you'll see. It is the only place we go when we want to buy or service a car and you may find it to be the only place for you too.

dlong1246

Jul 31, 2013

This is my fourth car purchase with George Mogollon at Toyota of McKinney. He and all the service personnel are truly first rate. I have never had a bad experience with them and have always been completely satisfied with my purchase.

joepercussion1

Jul 28, 2013

This was to be my 4th vehicle purchase at this dealer, and will never come back. Was interested in a certain special, and was told that I would be able to get it before I drove 7 hours. When I arrived at the dealership at my scheduled appointment time, the sales representative that I work with was with another customer, but had my stuff ready to go. When the price was presented to me after about an hour of waiting, it was not what we discussed. I was referred to Chris, the sales manager, who basically told me that he was sorry but nothing he could do, despite loyalty and promises. Chris promised to make it right and contacted the GM, but came back with nothing better than taking off the price the "free" iPad that was actually rolled into the price of the car. I was told that no one could beat the price they were offering, but ended up driving home the same car with more features for a much better price. BUYER BEWARE!!!This dealer will no longer see any service business from us, nor will I purchase the accessories for my vehicles from them as planned prior to this experience. Such a shame...Update (8/4/13): I did receive a call from the dealer in response to this review asking me to return to them and give them another chance in the future. At least they tried to make right after the fact, but still doesn't give me back my wasted time.

fidoux44

Jul 27, 2013

This is our 3rd Toyota purchase from George - no pressure, no hassle, no nonsense and always excellent follow-up service. George always tracks the after sale service we receive and ensures everything is to our satisfaction.We have not considered any other brand or dealership because when we call George, he makes time on our schedule and doesn't waste our time when we get there.

singian4

Jul 23, 2013

My wife and I located this dealership online through USAA, found the Lexus we were looking for, called the dealership and were greeted by George Mogollon. He was extremely friendly and immediately emailed us all the information and pictures requested. We were so impressed we drove the next day from Abilene (3 hours away) with all intentions to visit 2 other dealerships. We decided to stop at Pat Lobb Toyota first since they were located the furthest away. When we arrived the Lexus was ready for our test drive. We were so impressed with George's customer service that we immediately decided the other two dealerships were out of the picture. Our USAA representative was just as wonderful in his customer service. When it was our turn to visit with him, All the paperwork was printed and ready to go, all we had to do is sign, he was extremely professional! Between our test drive,meeting with the finance department and having the Lexus detailed we were in and out in under 3 hours. That has got to be the quickest most seamless transaction we've ever done at a dealership. Wonderful job Pat Lobb, We would totally make the 3 hour drive to McKinny again for our next purchase!!!

inatlove33

Jul 22, 2013

My son and I were so pleased with the price, cleanliness, friendly atmosphere and sensational customer service that we received from Victor! I have not stopped telling my family and friends how amazing your dealership is! Thank you for making us feel at home!

lbreed

Jul 21, 2013

This the 2nd new car I have purchased from George Mogollon (972-741-1284). George's customer service and attention to detail is second to none. He makes it very easy to purchase a new car. Once I selected the car, I was in and out in less than an hour. George is very knowledgeable and offered suggestions to help me select the right car. George earned my trust and I will definitely call him the next time I buy a new car!

BradSprague

Jul 21, 2013

Amanda was a great sales person. Her knowledge of the RAV4 was excellent and she was very patient answering all of the questions my wife and I had as well as the many trips we made back to the dealership while we were deciding which vehicle to buy. Once we decided to buy the RAV4 she worked hard to get us the deal that we wanted. Amanda gets 5 stars from us and I would look for her again when it comes time to buy our next vehicle.

Mkuch5

Jul 20, 2013

George was great! He was friendly and helpful. He made the experience easy and painless. Didn't give us the typical sales pressure. We could tell he truly cares about his customers!

wghise

Jul 19, 2013

This was the best car buying experience I have ever had. George was friendly, attentive, and informative. He was patient in demonstrating the awesome features of my new Camry. If you have need or desire to purchase a new Toyota George Mogollon is definitely the person to go to and Pat Lobb is an excellent dealership! Thank you George!

Miller Crew

Jul 16, 2013

My husband and I were blown away by the exceptional service and hospitality we received at Pat Lobb. We love our new Camry XLE.Tim Anderson and Ken Sisk were amazing men to deal with. We will gladly drive the 3 hours to do business with them on our next car purchase! We had shopped from Shreveport to Tyler toDallas- and all places in between. The pricing, convenience and customer satisfaction were unmatched! Thank you, Pat Lobb! We love our new ride!

lynndellaherty

Jul 15, 2013

We were very pleased with our experience. Mel answered all our questions and made us feel at ease. We feel we were treated fairly and honestly. The experience was quick and painless! It was amazing. The financing staff was fantastic to work with and she explained all options and was quick and efficient.

reasor97

Jul 15, 2013

I was very happy with the service, communication and general experience I had with George Mogollon at Pat Lobb Toyota, He took me all the way through the buying process, even when I needed a very specific vehicle. He was able to find one and fulfill every requirement I had. I could not recommend him any higher! Call George Mogollon at 972-741-1284, and I'm sure he will treat you the same!

Louisiana Customers

Jul 15, 2013

My husband and I could not be more pleased. We purchased a 2007 Sequoia and with hesitation. We thought "a used vehicle sight unseen" not a smart idea, but we were plesantly suprized.Great customer service. Thanks

Tammy18

Jul 12, 2013

George worked past his time to go home to get me into the car I really wanted! Thank you George! I will be back again!

jescroggin

Jul 11, 2013

This purchase experience was the easiest that I have had yet. George was very easy to work with and very helpful throughout the process. I plan to recommend George to my friends and family.

JanKrauel

Jul 10, 2013

I wasn't looking forward to the car buying experience, as I don't like pushy salesmen and finance managers. My experience with George and Pat Lobb was excellent. I had very specific amenities I wanted, and a certain price range. George went above and beyond to find exactly what I wanted at the price I wanted to pay. I didn't feel pressured at any time. Everyone there is very friendly. This is my 5th Toyota and 4th Camry. I love it!

chujay2010

Jul 9, 2013

Bought a new 2013 Camry SE, it is a great experience and really enjoy the car since. I recommend George Mogollon to anyone want to make a purchase, he is efficient and professional.

BETTYLUMPKINS

Jul 9, 2013

George Mogollon, salesman with Pat Lobb Toyota of McKInney, TX assisted us with the purchase of a new Hylander. He was very professional, courteous, and knowledgeable of this vehicle. Our experience was very pleasant. I would highly recommend George to anyone visiting this dealership. 214-544-8696.

DennisAShumaker

Jun 29, 2013

I greatly appreciated their ability to listen and understand my needs. Robert and George helped me find the best Prious to meet my needs.I believe I got good deals on trade ins. I was not pressured for buying extras!They knew I would not have to wait long for the deal and they came through.Since 2007 I've bought 5 Toyota vehicles: 3 Prious, 1 Rav4 and 1 Corolla.Ive bought 4 of those at Pat Lobb. 've been coming back to Pat Lobb and I would recommend others to do so as well.

Bmonath

Jun 26, 2013

I called the dealership in the afternoon and was transferred to George M. He was very nice on the phone and we decided to go to the dealership that same evening. George met us and was very kind and not pushy at all. His demeanor felt very sincere. He offered me a test drive in the car of my choice (Fr-s) and was very knowledgable about the vehicle. After the test drive we sat down and came up with a deal in about 45 minutes. George was never pushy and I truly believe he really cared about us and made sure the car was a right fit. From there we met with Derek the finance manager and all of the paperwork was done In an efficient manner. He never tried to push aftermarket warranties and listened to what we had to say. The whole experience didn't take more then 2.5 hours and we left feeling like we got a great deal and an excellent car. I would highly recommend Toyota of McKinney to anyone who values hard work and a caring and courteous staff. Thanks again for a truly enjoyable experience.

MarcoMoreno

Jun 26, 2013

It was my first time that i visited a Toyota dealer and I definitely loved the serviced provided by George Mogollon. The reason why I am writing this review is because I bought two new mini-vans and George made all the paper work simple. George was very helpful. So, I was considering to buy another mini-van from George because he is trustworthy. Moreover, because of George's generosity towards the Hispanic community i am interested in buying another mini-van from him. I would recommend George Mogollon to any buyer.

ratpac_m

Jun 20, 2013

I came in looking for info on a new FR-S but not looking to buy just yet because I wanted to get a few things settled first. After talking to George Mogollon (972-741-1284) for a bit, we got the paperwork started so that when I came back it would be a smoother process. Once we got things rolling, it ended up being such a smooth process that I bought the car on the spot. George wasn't pushing me to buy it, he was very laid back and simply taking me through the process and they were so helpful with everything that I decided to take the car right then. They were able to work with me on getting the documentation I needed that I didn't have with me right then. The entire process was painless and smooth, and from stepping on the lot to driving off with my new car was 2 hours flat. Excellent dealership, George and Chris where super helpful and friendly without being pushy whatsoever. Would highly recommend getting a car here.

bewr

Jun 15, 2013

We were in need of a replacement vehicle for one lost in a non-injury accident. I called Mel and when we arrived at the dealership he had selected five vehicles for us to examine based on our earlier conversation.We were impressed with all choices and settled upon a Corolla. Within an hour of our decision we on our way with our vehicle.The entire experience was less than three hours and most of that time was our decision making process.At no time did we feel any pressure to hurry or to buy, unlike we had experienced at other local dealerships..This is our third vehicle purchased from Pat Lobb and I can think of no reason not to return there next time.Excellant service and great employees in all sectors of the business.

markntx

Jun 12, 2013

I unfortunately own a 2007 Camry XLE which now miraculously has 128,000 miles on it. I have had issues with it since the day I bought it as documented by Pat Lobb Toyota. Beyond the multiple recalls and "extended, extended warranties" they've issued on parts like their clip-on visors and gas pedals, I have had a transmission issue (hard shifting) and a suspension issue which causes the tires to wear unevenly, what they call scalloping or feathering. This only happens in the rear. I'm about to put on my 6th set of tires. Toyota replaced a strut at about 27000 miles and replaced the tires the first 3 times under warranty. Each time claiming they wear in that manner because the tires were "soft, touring" tires.Now sludge has covered my motor. They tell me it needs to me rebuilt or replaced. No other options. Why sludge in the motor? According to Toyota records, they changed my oil every 5000 miles. But for the last 18 months, since they don't have records of oil changes, I must not have been changing oil every 5000 miles which Arik, their Director of Service, adamantly claims will ruin your engine. Never mind that I now find out that Toyota Camrys and Highlanders have serious design flaws involving the PVC valve which make them very sludge-prone.4 years later all I get regarding the suspension and transmission problem is excuses and blank stares. He tells me that smoke pouring out my exhaust is NORMAL if you don't change oil every 5000 miles ( not 5500 or 6000 miles). I kept waiting for Pat Lobb Toyota to offer me something to show they were willing to be at least SLIGHTLY ACCOUNTABLE for all the issues I've had with their product (transmission, visors, recalls, extended warranties, sludge, suspension, 3 ignition coils, tires, ....). Sadly, they offered nothing but blame and excuses.

txsunshine4u62

Jun 11, 2013

Tim Anderson and George Mogollon at Pat Lobb Toyota, 972-741-1284, are the most caring, helpful men I have had the pleasure to work with. They listened to my wants and needs in a car and got me the one I wanted. I would send my family and friends to them to buy a vehicle. This is not my first car to buy from them and I will come back when I am ready to buy or trade again. And the service department is the best I have worked with. Thanks guys for all your help!!!!!!Susan H

Annie

May 29, 2013

I had a great experience buy a car. Ken Sisk was wonderful to work with. I would highly recommend buying a car from this dealership in the future.

Will

May 26, 2013

I contacted ahead of time and told Ken what I was looking for. He had the car waiting for me when I got there. Very professional and courteous throughout the entire process. I will be coming back and referring my friends.

George Dahm

May 10, 2013

I,ve been a customer at Pat Lobb for over 6 years and my experience has been top notch every time. My recent experience with Ken sisk was another outstanding experience. what joy to purchase a car at Pat Lobb, can't say enought good things. Thanks to Ken and Chris for an enjoyable experience!!!!

Abigail1371

May 6, 2013

My husband and I were shopping for a used car and Pat Lobb's Toyota dealership was recommended to us. They went over and beyond making this experience as painless as possible. We thoroughly enjoyed working with Shannon. He knew exactly what we needed to do in order to get into our price point. Shannon even went as far as calling our auto insurance company to find out what the price point difference would be on our monthly statement. We also worked with John in the finance department. He answered all of our questions And provided all options in making us feel like we were making the right decision. I would highly recommend Pat LobbToyota dealership of McKinney to anyone who is in the market for a new or used car.

tescueta

May 6, 2013

George was knowledgeable, friendly, and the paragon of professionalism. He showed great interest in my family's needs for a new vehicle and took great care in helping us select the right product. George tookhis time in showing us several vehicles, so that we could experience each model that we were inquiring about. He was very patient and made sure to ask qualifying questions regarding past purchase experiences and past vehicles owned. If I ever needed to buy another car, I would certainly come back to him and Pat Lobb Toyota in McKinney. I will most certainly let others about my experience with George and Pat Lobb Toyota.

lulul

May 5, 2013

Who ever said buying a car was a bad experience has not shopped at Pat Lobb Toyota!

drjstone

May 1, 2013

We recently were referred to Patt Lobb Toyota by a friend. Initially, Tim helped us get an idea of what we might want by phone and email. When we made the trip to the dealership the team, including Alexander, made us welcome and comfortable. Tim introduced us to George Mogollon (972-741-1284) who was very knowledgeable in every capacity about the vehicle and any features, comparisons or questions we had. After driving the car, we made the decision to purchase and Derek was very thorough. He even let us run several scenarios of our purchase through his computer to find the best option. Overall, an excellent experience.

Rachfj

May 1, 2013

Awesome experience from start to finish. Not your usual frustrating dealership trying to sell you a deal. They listened to our needs and respected our opinions and most importantly gave us our space to make a decision based on what we wanted and not what 'they' wanted. Would recommend this place anywhere.

ghbenson

Apr 28, 2013

Everyone at the dealership was very friendly and helpful. My family has bought and leased several cars from Pat Lobb Toyota in recent years. Amanda located the car I wanted in another city and had it to me in no time.

hankeybrenda

Apr 27, 2013

Amanda was efficient, organized, very easy to work with, listened to our needs & helped us meet them. No surprises, everything up front. Set up our Entune account & explained everything very well. Best experience we've ever had!

neil4god

Apr 23, 2013

I am a slow buyer, and every time I visited the dealership Bill never put any pressure on me to buy today.This has been my best purchase ever, no pressure and I was out of there at a reasonable time.Everyone was very helpful to me,making my purchase process seem easy.

Eric

Apr 19, 2013

Ken Sisk was our salesperson as well and provided very friendly experience. Overall we had a a great and straightforward experience. First of all, I found the car I wanted on the internet and Ken was very quick to respond. I requested that all contact was made via email and Ken honored that. I also had a follow up email from the dealership to follow up on my inquiry. The facility and staff were clean and accommodating. There were a few issues with the car which they immediately fixed. The only criticism I had was the finance person was a little off-putting (the one down side of a great experience). However, we did not require any financing and he was quick and efficient and we were on our way. I would definitely do business with Ken and the dealership again.

T Griffin

Apr 16, 2013

Ken Sisk was our salesman and is awesome! No fast talking, high pressure sales tactics! The whole buying process was simple and straight forward. We were in and out in a few hours from start to finish. An added bonus was the facility was clean, had two play areas for younger kids, and all the employees were friendly. I was very happy with the entire experience! :)

dborrego

Apr 15, 2013

Kept my last car for almost 11 years because I didnt want the hassle and arm-twisting tactice. However, this experience was totally hassle-free and very professional. I really apprecited the quality service offered by George ("My guy in the car business"). He made it fun, and wasnt over-bearing or pushy. Financing dept was also very professional and comfortable. I have already recommended others to stop by and visit George because this was definitely a much better experience that the last place I bought from. Kudos

MBTundra

Apr 10, 2013

I cannot recall ever having as pleasant truck buying experience at a dealer location. Every employee seemed totally dedicated to the task of finding the vehicle that was wanted and the particular sales manager was a very positive experience.

Janet

Apr 9, 2013

I have bought two Corollas this year from Pat Lobb and they make buying cars very easy. I have bought over twenty cars in my lifetime and Pat Lobb was the simplest and quickest. I will recommend them to everyone that wants to buy a car in the future.

Kara M McPeak

Apr 7, 2013

Wow! I bought a 2007 Toyota Rav4 in 2007 from another dealer and had a horrible experience. But I loved my Rav. I have said I will drive a Rav4 until the day I die, Lord willing. So, now I was ready for an upgrade and was trying to decide where to buy my Rav from this time, I did some research and liked what I read about Pat Lobb Toyota. When I visited there the first time the atmosphere was light, airy, and everyone there seemed so happy. They have an amazing waiting area with complimentary drinks, nice leather seating, and the bathrooms are top notch! I also found out that they HAND WASH your vehicle with every service. Also, I can't stand high-pressured salesmen. Ken Sisk was informative, gentle and friendly. He made me want to buy from him. He personally oversaw every detail. He is an amazing man and I highly recommend him. Needless to say, I have a new 2013 Toyota Rav4 Limited. The interior upgrade is amazing and I love the new body style this year!

Teach

Apr 6, 2013

We were very pleased with the shopping and buying experience. The dealership was first on our list to visit, but we wanted to shop around before making a final decision. Kenneth Sisk and GM Anderson gave us good information and offered a good deal. When we said we wanted to look elsewhere to compare, we were treated courteously and invited to come back or call. No pressure or tough sales tactics. We looked at a couple of other dealers, but it was clear that the deal we wanted was at Toyota of McKinney. We called to say we were on our way back to buy, and Kenneth said he'd pull the car and have it out for us. The attitude of the sales and service staff was outstanding. We test drove several vehicles, and when our sales rep was bringing the cars to us, we were approached by others on the floor asking if we needed anything. It's very clear that service is paramount to this dealer. The facilities were modern, well-maintained, and comfortable. The purchase process was easy, and I expect our relationship to be ongoing.

Bobbie H.

Apr 5, 2013

I had received promotional material in the mail from Pat Lobb Toyota & the possibility of my scratch off ticket winning me a brand new Toyota was appealing as well as the fact that a friend of mine had recommended this dealership. I was so bowled over by their excellent customer service & attention to every detail of helping me select a car that was right for me. Even though my ticket wasn't a match, I was still a winner on 03/13/13, the day I leased my beautiful new Toyota Camry XLE. I am a die-hard Camry fan & hated to part with my 2005 but as single woman, I want to have the most up-to-date technology, performance, and maintenance warranty available so I can feel safer driving anywhere. Ken Sisk was a real sweetheart & I will definitely do business again in the future with Pat Lobb Toyota.

billrg

Apr 3, 2013

For a person that "hates" having to jump through the hoops most dearlers require of buyers Amanda Abshire made our transaction easy. From the test drive to signing the papers it went fast and smooth. We love our new Prius and will look forward to seeing Amanda next time we are in the market for a new car.

PLLLL

Apr 2, 2013

The folks at Pat Lobb were friendly and professional. George Mogollon did a great job explaining the financing options and the negotiating process was short and relatively painless. George explained financing vs. leasing, and we decided to lease for the first time. I HIGHLY recommend Pat Lobb and George.

Markansas

Mar 30, 2013

Spent THREE DAYS trying to reach this salesperson on the phone about a car I saw on ebay. Always got his voicemail. today, I found the main number to the dealership, and talked to another salesperson named Charles.the car was already sold.1. I am a potential customer, calling from 3 hrs away.2. I buy 3-4 cars a YEAR... drive one a few months, sell it, move onto something else.3. if I had an employee that did not return calls to potential customers within one business day, they would be out the door looking for a new place to play.no thanks.. I'll shop somewhere else

Toyu4u

Mar 29, 2013

George Mogollon was the most personable car salesperson I've ever worked with. He listened to exactly what I wanted, and did not push me to buy options I did not want or need. His character, personal integrity, and people skills are unparalleled. George is the reason I bought a Toyota from Pat Lobb. He is a gentleman, and will always be the salesperson I ask to deal with in any future purchases.

jaclynsaxon

Mar 28, 2013

George and Bentley made this a wonderful experience for me. George gave me all the answers I needed to make a decision on the make and model of the car I was interested in. He was also able to answer questions regarding the difference between a lease and financing a car. I am excited to say that I am the first person in my family to lease a car and I could not be happier with that decision. Bentley was also very friendly and was able to give me some amazing deals on tires, rims, and service for the duration of my loan. I would recommend these men and this dealership to anyone interested in buying or leasing a new or used car.

mikewalls

Mar 26, 2013

George Mogollon is an excellent salesperson. He treated us like family and took go care of us. We were treated well and will call on him for our next car.

squiremb

Mar 16, 2013

Best sales experience in the 15 cars I've bought. Jason, Luke and Derrick were professional, friendly, courteous and fair. I would recommend everyone that wants a nee Toyota or Scion to goto Pat Lobb. This is the second new car I purchased on the pasy year. Great service too

e_guzman3

Mar 15, 2013

In the end both parties were happy and we got the car we wanted after a little tug of war with pricing. Don't be set with their first offer. They will come at you with different numbers and values to throw you off and confuse you. Just steer clear and be stern about what you want and if they don't want to give in there are plenty dealerships out there waiting for your business. Its a great atmosphere to be in just when it gets down to pricing thats when it can get hairy. My experience was a bit frustrating at first but in the end we both got what we wanted.

Misgeevous

Mar 14, 2013

I visited many dealerships when searching for my car, this dealership was the only one that did not try to pressure me into committing right then, insist on selling me ridiculous things like $200 nitrogen for the tires, or blatantly lie to me. As a first-time car buyer, I'm thankful that I found such a great dealership to work with!Though I was offered a slightly better price at another dealership, I chose to buy from Toyota of McKinney because I'd much rather support a dealership that treats customers (even young ones!) with respect and dignity. Even though I ultimately chose external financing, I was not pressured or harassed in any way to finance through the dealership. My salesperson, George Mogollon, was very knowledgable about the car (Prius C Two, in this case) and seemed to genuinely want me to find the car that was best for me. He did not try to up sell me to a higher package or purchase any add-ons. I wanted a car that did not have port-installed options on it, and he was able to locate me one that had not yet made it to the port. I had the car within a few days! I highly recommend this dealership and George. Car buying does not have to make you feel like you have to bathe in bleach to get the sleaze off!

EricRivas

Mar 12, 2013

This was the worst car buying experience I have had. I went in and wanted to trade in my Jeep. After a long day, we could not agree on a price. The manager called me several days later, left a message that they were interested in my trade in. They offered me a price and told me it was a deal. I came in the next day to trade in my vehicle and they told me that I changed the tires on my jeep, and that they would NOT make the trade. Wasted 2 days there! The finance manager (Phillip Pratt) and the the internet sales (Vince Talpalcido) basically told me that I was a liar. I would be very careful with this dealership. Very unprofessional and do not honor their word. I went to the dealership down the road in Richardson Toyota and ended up getting a better deal. Be very cautious with this dealership. They will try to rip you off. If you are looking for a Toyota, go to Richardson Toyota, they offer great service.

mattnang2003

Mar 12, 2013

I was very please with my recent car buying experience. As I walked in I was approached by Mel Williams and he asked if he could help me find someone, instead of attacking me like a shark with trying to push a sale. When I found out the person I was looking for was out, Mel helped me decide what kind of car and purchase options would fit my budget. I was trading in a vehicle and it was a smooth seamless transition. I went in there assuming to just look but was given such a good offer I could not pass it up! I highly recommend Patt Lobb Toyota for your car buying experience to be hasslefree and enjoyable.

Jjwal

Mar 7, 2013

I would recommend Pat Lobb Toyota and their staff to anyone looking to purchase. Shannon and Derick made this the most pleasant and easy experience in my 30 years of purchasing cars. Very professional and transparent from every aspect. Great job... Everyone in the dealership smiling and opening doors for guests. I did not see this in any of the Toyota dealers that we visited this week. A+......

mhstex

Mar 6, 2013

Amanda was courteous, very pleasant and had a positive approach. She was knowledgeable; answered our questions and most importantly, if she didn't know the answer, she got the answer rather than just giving a reply.

carisa75

Mar 4, 2013

I hate everything about purchasing a vehicle. I have actually developed hives while trying to buy a car in the past. The pushy sales people, being trapped in an office while the sales person 'negotiates with the General Manager', and all my time wasted... Hate it!I usually jump in my car and drive away when approached by sales people BUT when George Mogollon introduced himself to me one Monday afternoon, I did not run. George didn't stalk me, push me, or tell me what kind of vehicle I 'really want'. Nope, George listened as I explained my situation, car requirements, and my purchasing phobias then he walked me through all of the Toyota cars and showed me My Car. He did not scare me away. He even understood when I explained I would need to leave for 30 minutes before I stepped foot inside the building. When I returned as promised, George did not shove me into so 5x5 office and shut the door. Instead, George continued to treat me with respect and calmly talked me through each step of purchasing my car. George was even considerate enough to periodically stop and ask if I was still okay and make sure I did not feel any hives developing. George never left my side for more that a few minutes and even offered to sit with me while I signed my finance paperwork. Which I did not make him do. By this time, I was comfortable enough to handle signing the papers on my own.After all the paperwork was done and we were waiting for my car to be cleaned and gassed up, George took me around and introduced everyone that had a hand in making my car buying experience so calm and hive-free. George even explained how I could schedule all of my routine maintenance online, set-up my first service appointment and introduced My Service person, Griego (Eric Griego). It was by far the best car buying experience ever thanks to George Mogollon and everyone at Pat Lobb Toyota of McKinney.

chelsxslehc

Mar 4, 2013

I was recently in a wreck that ended in my car being considered a total loss. Completely unexpected, I needed a new car fast and the people at Pat Lobb Toyota were amazing! I walked in believing I would be getting a used car with pretty high mileage and left in under 3 hours with a BRAND NEW Scion TC! They asked me what my price range was, both cash in full and monthly, and stuck to it! Don was very friendly and honest. He, along with Robert and Bentley, were genuine and kept the process moving quickly! After test driving the TC, he showed me all the details on the car and how to connect my phone to the car to receive and make calls. It was a great experience and I would definitely recommend them. Thank you and good luck to all who are still searching!!

psander

Mar 3, 2013

George did an excellent job of reviewing the Land Cruiser features during our initial visit. He was informative and friendly, but not pushy. After looking at the competitive cars we decided to buy Toyota. We liked the car, the price and service that George provided. George did a great job throughout the sales process. Also, since we had previously bought a Toyota at Pat Lobb, we knew the service department was great.

mmp44

Feb 28, 2013

I would really like to recognize George Mogollon for his excellent service. The professionalism and integrity he displayed made my auto purchase experience stress free and actually quite pleasant. If you are in the market for a new or used automobile, I would highly recommend him to guide you through the process. Margaret PusterFort Worth, Texas

motley04

Feb 28, 2013

This was by far the most enjoyable car buying experience I've had. George Mogollon was referred to me by a friend and the entire process was done start to finish in a few hours. I was given plenty of options for new and used vehicles, George went over everything and let me decide where to go from there. No pressure to do anything! After buying a used certified Camry, George even went with me to return my rental car, unbelieveable customer service! The experience gets better when I met Bentley Ephron in finance. I was probably in his office less than 10 minutes. Bentley did a great job of explaining some of the insurance options, and what I needed and what I could do without. It had been 9 years since my last auto purchase and all I have to say is that I am telling everyone I know to go up to Toyota of McKinney, I am looking forward to purchasing another vehicle for my family soon. Thanks guys!Jeff Motley

tandbprice

Feb 25, 2013

We started the buying process online through a discount service and Pat Lobb Toyota of McKinney was one of about 7 dealerships to respond. I went back and forth with everyone discussing what we were looking for, availability and price. Patt Lobb Toyota of McKinney was one of only 2 dealerships to have what we most wanted in stock along with several other vehicles that were close. The only dealership I made an appointment with, based on available vehicles and knowledge of the staff, was Patt Lobb Toyota of McKinney, even though there are several Toyota dealerships closer to home for us. They were able to put two vehicles side by side and allow us to comb through them, ultimately making our decision clear. We initially spoke with Shannon Witherow, via email, and he was pleasant, knowledgable and fast to respond. Shannon was with another customer when we arrived, so George Mogollon assisted us at the dealership. George was patient, knowledgeable and great with our kids. George was able to clearly and competently explain the difference between the two vehicles we were looking at, answer our multitude of questions and was just an all-around great help. We had one question that stumped both George and Shannon, and neither just guessed at the answer. They made sure that they knew what they were telling us, instead of just answering. We appreciated the honesty and the willingness to do research on our behalf. The pricing sheet was straight forward and easy to understand. We also dealt with Derek Haines in financing, and he was also competent and pleasant to deal with. Overall, our experience with Patt Lobb Toyota of McKinney was as easy and pleasant as a car buying experience could be. We would highly recommend Pat Lobb Toyota of McKinney to anyone, even if you have to drive a bit to get to them. They are worth it!

PhivuNguyen

Feb 21, 2013

Michael Woodard,he was kind and very helpful. The vehicle price was clearly communicated - no gamesWhen we picked up the car Michael went over every button inside the car and made sure we understood all the functions.

bigdaddyblast

Feb 21, 2013

george mogollon was my sells man and he was kind and very helpful and wasnt pushy at all, i recently sent my dad to buy a car from George Mogollon and he had nothing but kind words for George and thanked me for sending him to George.

BillFox1

Feb 20, 2013

My wife and I went to Pat Lobb Toyota for a large selection of Toyota's. We were very fortunate to meet George Mogollon (972)741-1284. He was very knowledgeable of his product and very sensitive to what we wanted. Also he worked with us on pricing and we were able to get a few things that we thought were important to us. All in all, it was a very pleasant experience and we did buy a 2013 Camry, and we love the car.When we picked up the car George went over every button inside the car and made sure we understood all the functions. I would highly recommend George Mogollon (Salesman) and Pat Lobb Toyota of McKinney for a good buying experience.Bill and Linda.

jprr

Feb 20, 2013

I needed a new car to replace my old Volvo wagon. My needs were very specific -- primarily needed cargo area to carry 4 sets of golf clubs or 2 Golden Retrievers -- for under $25,000. At Pat Lobb Toyota, George Mogollon met me at the door. He showed me the Venza inventory and suggested I also consider a Prius V. I had no idea that it would be just what I needed. Normally I dread shopping for cars, but George's approach was so friendly, non-pushy, and helpful that it turned out to be a very pleasant and efficient experience. I highly recommend that you visit George. His direct number is 972-741-1284.

cat7cyclist

Feb 18, 2013

I have been buying vehicles if North Dallas area for over 33 years. This by far was the most transparent and up-front honest process I have ever experienced. The vehicle price was clearly communicated - no games. In and out to purchase our vehicle in 60 minutes.I wish all dealers were this professional and efficient. Thanks Pat Lobb Toyota - Shannon and Bentley, great job!

scubatodd

Feb 18, 2013

my wife and I have been to a lot of dealers and had bad experiences, but from the minute we arrived at Pat Lobb it was nothing short of great. Amanda was very helpful in showing us everything we wanted to see and finding the right vehicle for us. Tony got us set up with the best financing and warranties to suit our needs. Thanks Pat Lobb for showing us that buying a car could be fun again. Shea and Todd Reeves

dfinlayson

Feb 18, 2013

This was a very pleasant experience. So happy to just jump in my car and drive away without spending hours working out paperwork details. I drove in from out of town and would do it again to get this kind of service. I love my car and appreciate all the help that was given to me.

benznathan

Feb 11, 2013

Matt Jinari was excellent and professional, so was Eddie the sales manager. I highly recommend both of these guys, they were helpful and super COOL and easy to work with. If you are not sure who to ask, just remember Matt Jinari and Eddie, they will take Good care of you. We did end up bought a great car from them.

Surprised Senior

Feb 10, 2013

Last week I undertook a task that I had been dreading for weeks...that of going to a auto dealer to buy a new (for me) used car. As a senior, I had sat across from too many salesmen, sales managers and finance managers in my time to look forward to that task again. Little did I suspect what a surprise I had coming!! Trying to minimize the hassle of walking endless car lots, kicking tires, and listening to car salesmen trying to sell me cars, I went to the internet to narrow my search to the particular cars that I was interested in. Further trying to ease my task, I read the reviews that others had posted about their experiences with particular auto dealers. Luckily I found a couple of cars on Cars.com that were located at Pat Lobb Toyota in McKinney and while reading over the reviews of prior customers of this dealer I came across several mentions of a salesman named Vince that had good things said about him. So I called the dealership and asked for Vince. Fortunately a young man named Abe (actually Abraham Cisneros) answered and informed me that Vince had been promoted and was no longer directly selling cars but that he was Vince's able assistant and could help me in my search. Abe sounded like an experienced and competent salesman and, as I later found out, Abe was a high achiever in his personal life managing a family and a job while pursuing, and completing, a four year college degree. I made an appointment with Abe for the following day to drive up from Richardson and look over the selected cars. The next day when my wife and I arrived, both cars had been made ready for my inspection and trial drive. I drove the first car - a 2010 Toyota RAV 4 - and decided that there was no need to drive the second. This is where the surprise began! Abe and I discussed the car and it's remaining Toyota warranty period and the terms of the Toyota Certification status that came with the car. We discussed the price posted for the car, made offers and counter offers, and agreed on what I thought was a fair price. The was no up-sell pressure from Abe, none from the ever smiling Sales Manager Eddie Rivera, and then, the surprise continuing, no pressure to up-sell from John Baldwin, the Finance Manager. All discussions were held in a conversational tone with my questions, and answers, being addressed frankly and truthfully. While I doubt that any car buying experience would be considered as pleasant, I believe this was as close as one could get to being that satisfying. Added to the experience was the condition of the Pat Lobb dealership facilities. Everything was clean, neat, and amazingly quiet. I discovered that this dealership was the first in Texas to be designed and built totally green...in the materials used in the construction to the utilities consumed to the recycling of all possible materials. A feeling of welcome was everywhere, from the greetings of the employees to the well stocked Hospitality area. Even the restrooms reminded one of those that may be found in a 5 star hotel in their design and state of cleanliness. And the bright and flashy sneaker shoes of sales folks hurriedly, and quietly, going about their jobs are assured to catch one's eye. Yep, just when you think you've seen it all, even a senior citizen can be surprised every once in a while. So at the end of the day I bought the car I wanted, at a fair price, from friendly sales folks, at a really nice dealership. Pretty good end to a busy day!!

Lisa Galvin

Feb 1, 2013

I just purchased a Toyota Corolla from Derek and it was a great experience. He was a pleasure to work with and I would recommend this dealership and Derek to anyone in the market for a new Toyota. Thanks!

james4793

Jan 31, 2013

The service and salesperson was very professional, knowledgeable and polite. Also time required to complete the transaction was reasonable in a timely period. I appreciated the service!!

mpitt

Jan 29, 2013

Charles was so helpful. He went out of his way to make sure he fixed my car while the warranty office was still open. I know this was a pain since he only had a short window with it being a Saturday. Not once did he act annoyed or put out, only determined to get my car fixed and be as helpful as possible.

george.english.52

Jan 29, 2013

I had a great buying experience. Bill Jenkins did a great job. I will recommond Bill ar the Deaalership to anyone interested in buying a car in the future,

moralesvic

Jan 25, 2013

George was very helpful. He is obviously very knowledgable and extremely friendly. He worked the price of the vehicle we wanted into our family budget. We had an overall great experience with George and we will be returning in the future.

jquirino

Jan 25, 2013

I recently purchase a 2013 Tacoma Texas Edition at Pat Lobb Toyota of Mckinney.Thanks to George Mogollon (972-741-1284 ) it was a very pleasent process. He is professional,courteous,patient,knowledgeable,personal,and kind. At no moment did George put pressure on me to buy a truck that day.Thank you George for a great experience buying my new Tacoma

Vegafoo

Jan 24, 2013

George was very helpful and found the right car for myself & wife. George took the time to explain everything about several vehicles we looked at, also got us a geat deal

cwhorton

Jan 21, 2013

We were referred to Pat Lobb Toyota of McKinney as a participating dealership by the COSTCO Auto Program. Mr. Spike Libscomb, Sales Manager, responded to our Internet inquiry and introduced us to Mr. George Mogollon, who assisted us in purchasing our beautiful 2013 Toyota Avalon. We found George to be very knowledgeable, personable, and attentive. While we were awaiting arrival of our car, George gave us frequent telephone updates concerning its delivery status and he has followed-up with us by phone after the sale to ensure we remain satisfied. We were impressed with George's professional, low pressure demeanor and his follow-through which contributed greatly to our positive experience. We definitely recommend Pat Lobb Toyota and George Mogollon.

fkmm7198

Jan 20, 2013

Working with Shannon was absolutely the best, stress-free, enjoyable experience I've ever had buying a car! He is courteous, patient, laid back, accommodating and personable. My family and I will certainly buy our next Toyota from him.I highly and strongly recommend you talk to Shannon. He is very knowledgeable and never once came across as that 'pushy, hungry salesman-type' individual. If I had only one word to use to describe Shannon, it would be 'genuine'. He always met us with a smile and we were always treated with respect.I can't say enough positive things about our experience! If you've ever had a bad car-buying experience (and I have endured some horrific ones - especially as a woman!), I urge you to go talk to Shannon.Once we decided on a vehicle, I was SO worried about the next step - the dreaded Finance hurdle - the one where some dealerships make it their last chance to sell you something else. To my surprise and gratefulness, reviewing the paperwork and signing the documents with Chris was easy, fast, efficient and pleasant! Chris explained and reviewed each document without condscendence and we were in and out of Finance in no time! Chris was a class act and I would recommend him to anyone.Thank you Shannon and Chris for making me one of your 'come-back' customers!

Tiffany64

Jan 18, 2013

We found the vehicle we wanted to look at on the internet and sent an email. Amanda immediately sent us a response and set up an approximate time to come to the dealership. Robert followed up with my husband as we decided to come out sooner than expected. When we arrived, we were greeted by several sales personel, including George. He was so polite and walked us inside to find Amanda. She was with a current client so he asked if it would be alright with us if he helped us (with Amanda's ok). He was AMAZING! He was thorough and knowledgable about the vehicle especially the safety aspects. This was very important as we had our soon-to-be 16 year old son with us and we were purchasing the truck for him. As a side note he had 5 days earlier been in a bad accident where he was the passenger in a friend's vehicle. This was the best car buying experience we've ever had....simple, to the point and quick. LOVED GEORGE!

Allih

Jan 15, 2013

I was more than pleased with the great deal we got on our Sequoia and Amanda Abshire was both knowledgable and pleasant to work with.

KatieMiller

Jan 15, 2013

Amanda Abshire really helped us while looking for a used car for myself. She was so friendly and the OPPOSITE of pushy (which is hard to find in a car salesperson). We went on several test drives and left. When we later came back, we couldn't wait to continue working with Amanda again. She helped us find a car that is perfect for me. She was so great in fact, my husband decided to look around a little as well. She helped him find a perfect car to lease! We left the dealership that day, both extremely happy with our cars and the service we had received. Very happy customers!!

amirtabesh

Jan 13, 2013

I highly recommend to anyone to drive a little bit more and go to another dealership. I wouldn't recommend this dealership to anyone. They are very professional cheater. I got latter from their general manager that I can trade my old Toyota with new one with zero percent APR for 72 months in selected model. My wife and I went over there and asked them about 2013 highlander and sales person told us it's available with 0% for 72 months. then he checked our credit score and history and said we are approved. then we negotiated about value of our old Toyota and new one. finally, we accepted our monthly payment and went to finance office. The finance person just talked with us about special service contract and Persian restaurant in Dallas and he didn't tell us about our APR. He was talking about Persian food while we were signing our paper without any explanation. We switched our vehicle and went home. the true is they sold our highlander with 3.95% APR, it means I have to pay $3600 only for finance charge. I came back to dealership and talked with the guy who was in finance office. he said "we accepted our monthly payment and it doesn't matter what our APR is!!!" and we should have paid more attention to sales contract paper.then I tried to talk with their general manager but they asked me to talk with their sales manager. He said it wasn't available any 2013 highlander with 0% APR and we can refinance with banks. Totally, They cheated on me and I am regret why I trusted them.I am going to talk with our lawyer and see what we can do :(

svernerkc

Jan 6, 2013

I had been driving my Toyota Sienna for 12 years because I REALLY dislike buying cars. The afternoon I went to Pat Lobb Toyota, I was looking for an excuse to put off car shopping until later.Thank goodness George Mogollon came outside to help us. He is professional, courteous, patient, knowledgeable, personable and kind. At no time did George put pressure on us to buy a car that day. The experience was extremely pleasant and I ended up purchasing the perfect car for myself. I am a very satisfied customer.Be sure to go to Pat Lobb in McKinney and ask for George, or call him at 972-741-1284.

davidhusker

Jan 4, 2013

Mel williams was once again AWESOME. Mel connects well with his customers, listens, and then finds them what they are looking for. This was our second auto, and Mel found me the car, price, and payment based on our conversations.Nice Work, Mel!David WilsonMcKinney, Texas

menhart

Jan 2, 2013

This was a repeat purchase on a Toyota Camry. A great car, a great dealership and very helpful staff. George made the process very pleasant and fair. Robert was able to assist with the turn in on the previously leased vehicle. He also was very helpful and friendly.

djjj3852

Jan 1, 2013

Your employee, Luke Clearly did an outstanding job helping us find our Camry. Pat Lobb Dealership is # 1 in our first visit to purchase a car. We enjoyed working with Luke every step of the way. He is very knowledgeable about the car business and we recommend him to our friends. John Glenn helped us with the finance end of the deal and he also was very knowledgeable in his department. Donna and I want to THANK Luke and John for being so nice to us on our first trip to Pat Lobb Toyota dealership.Donna and John JohnsonEmail: djjj3852atatt.net

lisam.smith

Dec 30, 2012

Thank you for a great experience, George! I appreciated the fact that you took the time to ask what I wanted, found what I was looking for and explained everything about the cars to me. Since this was the first stop in my car shopping, it was wonderful that you did not pressure me to buy a car on the spot. This allowed me the time to shop other dealers and test drive other cars. I, of course, came back to you because you had the best vehicle at the best price with a good trade-in allowance. What really sold the car, however, was your great attitude and professionalism. All of the employees at this dealership were helpful and polite. When I had issues with pairing my phone to the car, I came in the very next morning and "Red" helped me because you were with another customer. He was wonderful and helped me in a matter of minutes. This has definintely been the best car buying experience I have had.

h.dee

Dec 28, 2012

Amanda was so great at helping us find the right car. We went to several other dealerships looking at cars before we went to Pat Lobb but the service & professionalism wasn't even close to what we experienced when we walked in the door. She was really interested in getting us what we wanted and making sure that we were comfortable which went a long way.

lupita22

Dec 26, 2012

Overall really great service friendly employees we were treated like at home.. George Mogollon really treted us like family showed us a good selection of cars gave us alot of options and explained everything to us..

jwhitham

Dec 26, 2012

This was one of the best new car purchase experiences I've ever had. We are a repeat customer to Patt Lobb Toyota, largely because of the sales and service experience. George Mogollon made the transaction simple and painless. He got me straight to the deal I wanted without any back and forth. I came in with my trade and was out the door with my new car in an hour! Bentley in finance was great again too. He got me straight to the bottom line and had all of the paperwork organized. We'll be back!

Jim Wells Sr

Dec 19, 2012

Don was a delight to work with. I went in just shopping and walked out with a leased Prius C which I am very happy about. Don was very patient, took all the time necessary to explain the difference between owning and leasing and helped me get the best price for my old car that I traded in. I always had the feeling he was on my side and looking out for me even though I knew that he was also taking care of his employer. I walked away with a great feeling of satisfaction after my purchase and am looking forward to 4 years of working with Don and the Pat Lobb staff to keep my new care in excellent condition.

toniaustinallen

Dec 14, 2012

Thank you, George, for a wonderful experience buying my new Tacoma truck. Your "no pressure" attitude really worked well with me, and it helped me decide what to do on my own. I always have a great experience when I am at Pat Lobb Toyota. Thanks to you and to your general manager. Merry Christmas,Toni Austin-Allen

1987M6

Dec 12, 2012

From the moment we arrived at the dealership, George did everything he could to ensure we were well taken care of. He had no problem showing us any car we were interested in, even if it was only a different color. Excellent experience from start to finish.

Plano6467

Dec 10, 2012

A friend referred us to this dealership, and Amanda Abshire was waiting for us when we arrived. She very competently helped us select a car, demonstrating both knowledge and patience, and made sure we were getting exactly what we needed. The entire purchasing process and smooth and professional, and I would not hesitate to recommend both Amanda and the dealership to anyone looking to buy a car.

bdalsanto1

Dec 9, 2012

This was my first car, and I was very pleased with the outcome. Our salesperson George Mogollon was very good and helped us get the right car for me. It was hassle free and went by like a breeze. THANKSS!!! I LOVE MY NEW CAR!!

NT Driver

Dec 9, 2012

My wife and I recently purchased a 2012 Camry from Patt Lobb Toyota of McKinney. George Mogollon (972) 741-1284 was refreshingly unlike some of the salesman that we have dealt with in the past. Mr. Mogollon is very thorough and his knowledge and professionalism are to be commended. There was no pressure and no hidden surprises involved in our transaction. My wife and I highly recommend seeking George out should you visit Patt Lobb Toyota of McKinney. We are returning customers and plan to return for future purchases.

gregmackin

Dec 1, 2012

I recently purchased a 2013 Tacoma Limited at Pat Lobb. Thanks to George it was a very pleasant process. The vehicle I wanted was not in stock, but George was able to locate what I wanted and it was delivered the next day. I felt no pressure to purchase what was in stock. The negotiation was very quick. They did not try and low ball me for my trade, and had a very fair price on the new truck.

thomas770

Nov 30, 2012

I was trying to make up my mine on buying a Buick or Toyota. I was told by members of my church that I should go talk to George. So why did I buy a Toyota? As soon as we arrived at the dealership we were welcomed with a smile. I asked for George, we were taken to his desk. We sat down with George and he asked what type of car I was looking for and I told him. What makes George great is that he is a good listener. After a few more questions George said "I think I have a car you might like." He showed me a 2012 Camry XLE. I test drove the car and knew it was the right vehicle for me. If you are looking for car and you want to work with someone who will listen. Then just ask for George Mogollon.

starfish316309

Nov 24, 2012

After test driving 8 cars/2 other dealerships I was ready to give up.If you havent test driven w/George "you havent test driven!!" He programmed my system and reviewed every aspect of the car including safety features,tires,paint,maintenance,seating materials,options etc. He advised me to sit in the front/back/passenger side. He drove, I drove, we discussed my needs and expectations as well as lifestyle. He test drove three cars with me and helped me come to the decision to purchase the car that was best for me. We parked the cars side by side so I could compare and pick out what I liked and didnt like. Then he went over the cost and specials to get me zero percent financing. I was offered a beverage upon entering and George refilled my cup while we were talking as well as ordering me lunch! We swapped a few stories, had a few laughs and I didnt feel pressured or stressed like I did with my previous experiences. I found him due to a referral from a friend and am so glad I decided to setup an appointment for my "fun drive!" George introduced me to finance/parts/service and management personel and showed me the procedure for maitenance when I come in for my "car check ups" To top it off he took pics of me w/my new car and made sure I had no questions when I left and he even put on the license plate for me. Everything was explained in detail and given to me in black and white "no surprises" I am in love!!!!!! Not with George since he is married but with my new Toyota "Attitude Black Camry!" George asked me if I was ready to have fun and I really did. What a great great experience!!!!!I cant wait to buy my next toyota because who can stop at just one??!!!

TomLester

Nov 20, 2012

I purchase all my cars through Pat Lobb. Amanda Abshire, Tim Anderson, Bently Ephron , John Baldwin & John Mathews went the extra mile to make me happy in my new car, I had extenuating circumstances and they were able to accommodate my special situation and were obviously sincere in their efforts to help me. Amanda continues to follow up to make sure I am pleased with my purchase and experience. I actually came back the following day and bought a second vehicle. Assk me again where I think you should purchase your next vehicle. I have no financial or personal association with this dealership, other than I feel comfortable and welcome at all times.

mmorr0520

Nov 20, 2012

My family and I had a wonderful experience at Pat Lobb. George made the process of buying a car easy and painless. He made the entire family feel at home, answered any questions we had, and took his time with us to make sure we understood everything. I would definitely recommend George and Pat Lobb Toyota of McKinney to anyone, and I look forward to doing business with them again in the future.

mrs.stephanie.stanley

Nov 18, 2012

We bought a Scion from Mel. He was the best! We were from out of town, and as smooth as he made our transaction you would have never have known we were so many miles apart. I was a picky customer they did not have the car I wanted on the lot, he went out of his way to have the car I wanted found and delivered to the dealership. As soon as it arrived he sent us pictures of the car. I have never had such a pleasant car buying experience. THANK YOU MEL! and Toyota of Mckinney.Stephanie StanleyMidland, Texas

dekroll

Nov 17, 2012

Amanda is exceptional. Just the right amount of follow-up and communication to be exceptionally helpful without being pushy. Sold us two trucks in two days! Great dealership experience and 'green' facilities. I really appreciate the community and environmental support of their business. Keep up the great work. If you are looking for a great deal on a new or used Toyota - go to Pat Lobb in McKinney and ask for Amanda. Tell her Dar sent you!

freddiemarsha

Nov 7, 2012

Our experience with Pat Lobb's Toyota was a pleasure. Our Sales Associate was Okorie Noel. Okorie was very knowledgeable and taught us about the Hybrid Prius. We are very pleased with our new Prius and very happy to have chosen Pat Lobb's Toyota to purchase our first Hybrid car. Everyone,but especially Okorie was pleasant and friendly and went out of the way to make us feel comfortable and welcome.

Mindymurphywatson

Nov 5, 2012

I purchased my second vehicle from Pat Lobb Toyota last week. Again, I was impressed with their impeccable service, no-pressure sales technique and professional approach. I will continue to return to Pat Lobb for this very reason.

dspill94

Nov 3, 2012

For great customer service and a hassle free car buying experience, contact George Mogollon, 972-741-1284. There were a couple of items that needed to ordered and/or fixed; this was also a hassle free experience. The items were ordered, and we were contacted as soon as they arrived. The items that needed to be fixed were fixed right away without any problems.

jgusa

Nov 3, 2012

Pat Lobb Toyota in McKinney, Texas is a great place to buy a car. Excellent attention is given by all associated in the process. Very nice clean and spacious areas to view new cars interesting decore with free coffee bar and soft drinks. Great inventory of cars to view and drive. Our salesman J. Kenney was excellent and we appreicated his knowledge and help to find the right car for the right price.

ddsorrells

Nov 1, 2012

Simply speaking, purchasing a new car from this dealership was one of the best experiences I have had. no haggling back and forth and you get the best deal right up front.George Mogollon made this transaction go as good as one could expect, he work with me to get the best deal for my trade-in and a excellent price for the new vehicle I was wanting. I would strongly recommend this salesman and Dealership to anyone wanting to purchase a new Vehicle.

GlynnJ

Nov 1, 2012

I would highly recommend Pat Lobb and Amanda Abshire particularly for making your next car purchase. We just purchased a used vehicle (Rav4) from Pat Lobb. This is the second car we have purchased from the dealer and in both cases the experience was great. On this visit we worked with Amanda Abshire who was very pleasant to work with and who instills trust and integrity. Amanda really was patient in helping us with our various choices as we really did not have a specific car or model in mind initially and did not have know what we wanted to spend or even who the driver in our family would be. She was very helpful in allowing us to look at different vehicles and consider all our options. The experience is what it should be in that you can be excited about making such a important purchase and enjoy the "shopping" aspect without if feeling like a chore. The finance process was also painless and low pressure. Do yourself a favor and give them a shot at your business.

farishm

Nov 1, 2012

I went to Pat Lobb Toyota of McKinney looking a new car for my duaghter. I began by completing the information on the internet and immediately heard back from Larry Parks and tentatively scheduled a visit between 5:00 and 6:00. David Wilmoth spent the necessary time to address all of our questions and let my daughter take a test drive. We review our purchas options and a possible leaase option. We left at nearly 8:00 and went to another dealership to look at other vehicles, but returned to the Toyota of McKinney dealership about 9:00. At this time, Larry Parks and Derek Haines began helping us and ended up leasing a 2013 Corolla for my daughter. Everyone was great in helping us complete the transaction.Thank you, Mike Farish

Barryrumac

Oct 30, 2012

Outstanding experience from the moment we walked in the door till we drove off the lot with our new vehicle. The process was smooth, effecient and quick. The knowledge of the vehicle on the part of Vince is outstanding, ditto for John in finance. I would recommend this dealership to one and all.

H.M.

Oct 27, 2012

I just bought a new Toyota Highlander from Shannon Witherow at Pat Lobb Toyota. I had competitive quotes from several area dealers but Shannon is a rarity in the car sales business. He is clearly committed to establishing a long term relationship based on zero-pressure, fantastic service, transparency and great product knowledge. He made the process easy, straightforward, enjoyable and pain-free. Let me also add that the dealership is beautiful, calming, quiet even when very busy, and filled with happy employees. I was already introduced to my service person even though I won't be scheduled for 6 months. I applaud the owners all their awards, I can see why they are #1 and nationally recognized for customer satisfaction.

dfwdiver

Oct 21, 2012

I wanted a new vehicle, but wasn't sure what I wanted. George Mogollon (972-741-1284) asked me questions to determine how I was going to use the vehicle so he could suggest a vehicle that would meet my needs. There was never any pressure to decide on a vehicle and never any pressure to purchase a more expensive vehicle or a vehicle with standards/options that I didnt need. There was no attempt to up-sell. When it came time to talk money, again there was no pressure. When Sean O'Connor (Sales Manager) stopped by, I thought the high pressure was about to start. I was wrong! Sean just wanted to see if George was taking care of me and offered to help if he could. During the entire buying experience, I NEVER felt pressured to buy. Dealing with George and everyone at Pat Lobb Toyota was like dealing with trusted old friends.

Mrcamptx

Oct 19, 2012

It has always been the best experience I have had from a dealership. I have dealt with them on four different occasions to urchase or lease autos for my wife and I. Everyone was genuinely nice and it was a comfortable environment. Jim Palmer has always been extremely helpful and nice and each time I deal with him is better than the last. I would highly recommend anyone to contact Jim Palmer for their next car purchase as he was very attentive, cordial, and overall a pleasure to do business with. He always kept his promise to return calls or be available when I was going to be in the dealership.

David W.

Oct 18, 2012

I recently found a pre-owned Hyundai Sonata on Cars.com and submitted an email indicating my interest, With 10 minutes I was contacted by Vince "Tiger Woods" from Pat Lobb. We made an appointment for me to see the car the next day. When I arrived, Vince had the car cleaned and was ready for me to take a test drive. In short order, I had decided to buy the car, and Vince made the paperwork quick and easy.I was impressed by every person I came across. It seems like anytime I got close to an employee, I was greeted with a smile.I would recommend this dealership to anyone looking for a car. The facility was immaculate, the people were friendly, and it was one of the easiest car buying experiences I have ever had.

MichelleVermillion

Oct 15, 2012

George Mogollon is your guy. He understands the real meaning of awesome customer service. Rather you are looking to buy now or sometime in the future Geoge Mogollon will provide you with the expert knowledge you are looking for to make the best decision for you. George Mogollon will not pressure you in any way and will treat you like he has known you for life.

Tetrault1016

Oct 15, 2012

George was very helpful and went out of his way to get us the best deal possible on our trade-in, as well as trying to get our monthly payment down to what we were comfortable with. I would highly recommend working with George if you want a pleasant, hassle-free car buying experience!

robert.garza.9081

Oct 13, 2012

My 2000 Ford Mustang died on me yesterday afternoon after a solid 9 years of service. When I took my Mustang into a Firestone to see if it could be repaired - I was told that I would need a new engine (this was obviously out of the question as I would rather invest that money in a newer and more reliable vehicle). An employee of Firestone highly recommended Pat Lobb Toyota of McKinney as he had just recently purchased two vehicles from them over the last three months. I have not stepped foot into a car dealership for nearly a decade so I was hesitant, however I ended up going to Pat Lobb Toyota of McKinney that same night and had the pleasure to meet Matthew Pilkington. This gentleman answered every question that I could possibly think of and if he did not know the answer - he found it out very quickly. I test drove a 2010 Toyota Camry LE, SE, and XLE. He had no problem with me test driving them as often as I liked in order to make an educated decision on my purchase. Within 24 hours of meeting Matthew Pilkington I was the proud owner of a Certified 2010 Toyota Camry SE. The overall experience that I felt with Pat Lobb Toyota of McKinney was one of professionalism, respect, honesty and speed. This experience was largely due to Mr. Matthew Pilkington. I'm sold that my next vehicle will be purchased from this dealership and I will be bragging about my experience to anyone who wants to listen.

Toddleyjames

Oct 13, 2012

Overall experience was the best I have ever had from a dealership. Everyone was genuinely nice and it was a comforting environment. I've experienced my direct sales person being nice before but this was much bigger, it was a culture within the business. I would highly recommend anyone to contact Jim Palmer for their next car purchase as he was very attentive, cordial, and overall a pleasure to do business with.

larry1934

Oct 10, 2012

Amanda, you were great to work with on our purchase of our used Toyota. Keep up the good work young lady. Your help went beyond the sale of the car.

his1987

Oct 8, 2012

We stopped by Pat Lobb today to purchase our sixth vehicle from them. We wouldn't think about going anywhere else. We have met Pat Lobb, who is a gracious individual. Then we have had the pleasure since then of working directly with GM John Matthews followed by GM Tim Anderson. They are the most honest and direct car sales persons that we have ever encountered anywhere else. The sales managers who work under them are also fantastic. We have purchased two vehicles through Richard Wilson and today were delighted with the treatment we received from George Mogollon. We only had one sour experience ever at this dealership and it was with a snippy cashier who is no longer employed there. That is saying a lot since we have been Pat Lobb customers since they opened. Don't waste your time anywhere else. Go to Pat Lobb today!

richroy

Oct 8, 2012

Awesome experience. New employee Sales Consultant Chad Weiner did terrific. Chad as well as John Baldwin and Hutch were very professional. I felt like I was in very good hands. They represented the dealership excellently.

pmaddock

Oct 8, 2012

I'm writing this review in hopes that this dealership will take a lesson. I put this dealer on my top 4 list based on a location and the dealer rater ratings. I was a little concerned though that this one was holding back on any price dialog other than MSRP where the others were already offering me internet pricing. Still they had the top rating for the 3 that were near to me so I went there first for the test drive. The facility is very nice and the drive went great. I got my wife to the point of trying to close the deal and at that point Don Moorehead - the sales person who did the drive - became non responsive. I really wanted to give him a chance since he spent the time on the test drive and I had given him my word I would give him first shot but when calls aren't returned what can you do? He indicated finally there was a personal issue so I texted back that I understood and asked if he wanted to hand me off to someone else. All that did was finally get him to send me pricing but it was for a generic vehicle that didn't meet the specs I sent on the email. By this point I was already at specific configuration pricing with other dealers. His manager - Larry Parks - finally stepped in and offered a solid competitive price but I was already verbally committed to a deal that was slightly lower so it was basically too late. I hope this is an isolated incident but I would urge a reader of this review to not make them your first stop unless they are at the same price flexibility as your other prospects.

tushpa1971

Oct 7, 2012

My wife and I were in the market for a new vehicle and were prepared to purchase right away if the conditions were right. We made an appointment with a dealer near Pat Lobb Toyota to test drive a vehicle. We were disappointed with the quality of customer service and decided to go take a look at what options were available at Pat Lobb Toyota. Thank goodness we did. The whole experience with our salesman, GEORGE MOGOLLON, was smooth, pleasant, and un-pressured. He simply presented the options and let us make the decision. We are grateful that he was the individual handling our sale and would look for him in the future when we decide to buy another vehicle. Good job George and thank you!

mimi abesha

Oct 6, 2012

i woud greatly recommend any one to go shopping at pat lobb toyota in mckinney George Mogllon is very friendly not pushy and listened to what i need great customer service.

Terry Carr

Oct 5, 2012

This was my 3rd purchase from Pat Lobb Toyota. Great overall experience with this dealership! Great customer service! I would highly recommend visiting this dealership.

shahlat1

Oct 2, 2012

I AM SO HAPPY FO OVER ALL MY EXPERIANCE WITH THIS DEALER SHIP,WE ALWAYS GO THERE TO SERVICE OUR CAR,AND THEY ALL ARE FRIENDLY AND PLEASANT.I GO BACK THERE IF I HAVE TO BUY ANOTHER CAR.

meguire

Sep 27, 2012

Great experience at this dealership. Everyone was awesome. Our sales person, Chad Weiner, was the best. He took great care of us and got us into some fantastic cars.

oscarpena01

Sep 24, 2012

WOW WHAT AN EXPERIENCE !! Just five weeks ago I visited three dealerships to buy a car for my Daughter. Finally we found a fourth were we could purchase a car after two hard days of looking. HOWEVER when I visited Pat Lobb and was introduced to Shannon Witherow all of my fears and concerns were thrown out. The professionalism and the courtesy I found from the receptionist to Shannon was outstanding. No sales managers no closers just Shonnon who listen to want we were looking for and matching a car for us. WE were in and out with a fullly serviced clean new car and an explaination of all of the features in about two hours. What a great experiece!! I know where I am going back for my next vehicle and where I am going to direct all of my friends. In over fourty years of car buying the best. Thnak you for making it no harder than buying a washing machine at Sears.

lmlcak

Sep 19, 2012

We purchased a 2011 VW Jetta SWagon TDI here and were very pleased with our experience. The salesman George M was great and was willing to work with us.

Pat Courchene

Sep 17, 2012

I have been buying cars since 1965, and your sales person, George Mogollon, is the most customer oriented and sincere that I have ever come across. I was so impressed at his resoluteness and dedication that I get the very best deal for what I wanted, persuaded me to bring my son and his family the next day to buy a car from him. He gives 110% of his attention and time to make sure the customer feels like she is the only one on his mind. I have been buying cars from your dealership since it opened and this transaction has truly been a wonderful experience. My son, RIch WIlliams,and his family are also extremely pleased with Mr. Mogollon but don't have internet yet. When they do, my son will be writing another great review.Thank you, George, for everything you have done. I have given my neighbor,James Wood, your card because I was talking to him today and he wants to buy a Prius. I know he will get the same personal treatment as we did.Pat Courchene523 NOrthridge DriveAllen, TX 75002972-390-0234

card76

Sep 14, 2012

Our family's experience in working with George Mogollon was very pleasant, and we were very impressed with his professionalism. I was more impressed that Mr. Mogollon made our family feel very welcomed, and he was very helpful in taking time with us by understanding our needs in purchasing the right vehicle. He also made us feel at ease by being personable and showed concern for each of us. I "Thank" him for being so gracious and helpful to my family.A good dealer and salesman, to me, is not one to be pushy and talk 'sales' (to get the best commission), but to provide great customer service and look out for the customer's best interest. That would be George, and I would recommend him and this dealership to provide great service.Sincerely,C. Card

richjaynes

Sep 13, 2012

We had the best car-buying experience of our lives at Toyota of McKinney. We loved working with George Mogollon because of his incredible 'no pressure' approach. He helped us find exactly the truck we were looking for without trying to sell us options or extras we didn't want. He really listened and tried to understand what features were important to us and was very patient with our many questions. I was apprehensive about shopping for a truck because every salesman I've ever met in a car lot is pushy, pushy, and more pushy; I understand that Toyota of McKinney gets it that pushy doesn't sell and this is a philosophy of the whole dealership. Of course, we are excited to have driven away with our dream truck at a price that was great, as were the extended warranty and the prepaid service plan. We highly recommend taking your business to Toyota of McKinney and be sure to ask if George is available to help you. Rich and Erin Jaynes, Plano

Tom Whitlock

Sep 8, 2012

After fighting the construction on Hwy 75 south, I was about to turn around and go back to Denton where I live. Suddenly there was Lobb Toyato, a large massive complete, which i expedted to be non-customer friendly....I was wrong. Everyone at the dealership was busy and FRIENDLY. Brad Atkinson greeted me and spent most of his day with me. It was a rewarding experence, if car buying can be such. I give the dealership and BRAD a 4-star rating. Thanks

TXBodean

Sep 6, 2012

When I decided to purchase my wife a Prius I sent out RFQ s and was swamped with hordes of dealers from all over the DFW metroplex. But then using USAA s buying service they hooked me up with Pat Lobb Toyota, and I couldn t have been more please. There was no pressure, everyone was very friendly and accommodating, and no gimmicks like they had to get the proce approved through their manager. The price I paid was the price that I expected to pay. And the warranty and maintenance contracts were outstanding and a bargain for what you got. I felt more like I was a treasured customer in a Mercedes or BMW dealership buying a high end car. And on top of that John delivered my car to my home (~35 miles away and walked my wife through using all of it s features! What a great dealership and staff.

michael.riley.733

Sep 4, 2012

Larry and his team were a pleasure to deal with. Friendly, fast, and honest. The dealership was clean and welcoming. I will certainly drive out of my way to do business with Toyota of McKinney again.

cesar.chan.5

Sep 1, 2012

Shannnon is very approachable and was very helpful and assisted me all throughout. One of the best i have ever dealt with so far. Keep it up!

John Lumpkin

Aug 25, 2012

I had to go through USAA New Car Discount (not the only discount program) in order to get what I considered a good deal. I guess I was a hard sell, but George was patient and tried his best to get me what I asked for. I would go back to Toyota of Mckinney and see George if I wanted to buy another Toyota

kevin

Aug 21, 2012

My name is Kevin Berry and I am the owner of Berry Design Services, L.L.C. I just bought a 2012 Toyota Tocoma Prerunner Texas Addition from George Mogollon at Pat Lobb Toyota in McKinney, TX. This purchase is my second purchase at Patt Lobb Toyota. My Salesman, George is a great Salesman who worked closely and honestly with me from the first time that we talked. His personality is caring and knowledgable of your wants and works hard to ensure that you obtain a great deal. Goerge exceded my expectations with his generous offer (over K.B.B.) for my trade in and awesome deal that I signed for my new 2012 Tocoma. WHAT A GREAT TRUCK!I can honestly say that this was the most painless car purchase that I have ever experienced...Happy TrailsKevin BerryBerry Design Services, L.L.C.

James

Aug 21, 2012

I have purchase many cars over the last 40 years and this purchase was one of the best experiences I have had. There was no pressure. The salesman took plenty of time to understand what I wanted in new car. The entire sales staff worked with me to satisfy me on how much I was willing to pay and how much I expected for my trade in. The finance department did not try to sell me any items I did not wish to purchase. I would highly recommend this dealer to anyone looking for a good sales experience.

Outdoorguy33

Aug 20, 2012

I had a terrible experience with salesman George Mogollon at Pat Lobbs Toyota of Mckinney. I went to look at purchasing a car there and found a used Merecedes on the lot. The salesman, George Mogollon, seemed like a nice person and showed me a binder that had written paises about him from previous customers. George Mogollon told me that the car was in execellent condition and that Toyota of Mckinney puts every car through a rigorous 16 point inspection before it is put on the lot. I asked George if he would mind if I took the car to a mechanic to have it checked out. He acted like he did not want me to and said that I didnt really need to waste money on having it checked out since they already did that. I went ahead and took it to an authorized Mercedes mechanic. He put the car on a lift and showed me it had a terrible oil leak and that it could cost thousands to get it repaired but he said it looked bad. He said he would not know the extent of the repairs until he got further into the engine. He also found that the car had probably been wrecked. He had a meter that measured the paint thickness. It showed that the whole front left side had been repainted-probably to due to a major accident; he of course advised me against buying this car. He said that a reputable dealer would not have put this car on their lot. I took the car back to Toyota of Mckinney and told George Mogollon what the mechanic had said. He acted like he was mad that I had taken it to a mechanic and suddenly his personality changed from Mr. Nice Guy and he became very belligerant, which I am sure was due to the fact that he lost a sale he thought he had.He started arguing with me and said the car was in excellent condition. I showed him the receipt from the mechanic and the problems with the car that were found, which were written out. He kept arguing with me and then basically told me to leave, which I did in a hurry. I would not recommend Toyota of Mckinney.

ingramg

Aug 17, 2012

I was looking for a newer used Lexus for my wife so we stopped by Pat Lobb Toyota of McKinney to see what they had in the Pre-owned area. We saw two Lexus IS250's one Black 2008 and one Matador Red 2010. We test drove the more expensive 2010 Matador Red IS250 which was very low mileage with only 12,000 miles. It drove great and the wife loved it, but it was a little out of our price range. We looked around, but did not find a much better deal and then I saw it listed on ebay for a lower price so I emailed and got a response from Vince. After talking back and forth a while the price was close to what our price range was so I called and spoke personally to Vince and he offered us a deal I could not pass up on so we struck a deal and we ended up getting a great trade in. I had just paid off the trade in so there would be no problem, however I found that this caused a major problem with my Banking institution getting me the title so make sure you let the dealer to handle any pay off and the transaction will go smoother. Vince and the dealership was patient with us waiting to get them the title which took almost two weeks. Vince made sure everything went smooth had car filled up with fuel, had it washed again even though it was clean, treated us like a friend not a cop trying to make quota. If you want help from a friendly Golf Fanatic who will treat you great Vince is your man. Once again Thank you Vince "Tiger Woods"

David

Aug 17, 2012

I wrote a review earlier saying that the salesman had been untruthful about a warranty. After speaking with him again this morning he has taken care of the paper work and even called the dealer in my area to let them know. I am really impressed, I was wrong and I am sorry for earlier post.

Dave carter

Aug 17, 2012

My son bought a 2008 tundra last week salesman said it had a 3000 mile, 3 month power train warranty. Got back home took it to local dealer and water pump was leaking. They called pat lobb Toyota and they said there was no such warranty. I saw him write it on the paper work and I know what he said. I do not like the fact that they lied to me and my son. I will never do business with them again since they can not tell the truth.

rjc1127

Aug 15, 2012

Working with Amanda Abshire was an absolute joy. She is so friendly and helpful and listened to us and then made suggestions. We will definitely work with her again when the time comes.

Jimmyquiggs

Aug 13, 2012

Roberto was extremely friendly and helpful. We went with his suggestion and bought a used Highlander with a third row- perfect for our family. I definitely recommend him!

mohammad.edai

Aug 11, 2012

before i come to Toyota of Mckinney i thought all dealers are those who are trying to steal your money and your trade car, but when i came to Toyota of McKinney this idea was changed by George Mogollon the way he deals with you makes you feel he is there for you and he works for you, i came multiple times to George and each time he tells me wait more don't buy now or dont buy this car its not good for you and you will waste money.until last time i came he advised me on what to buy and helped me all across the process, it was very easy and the price was'nt bad at all

Butch

Aug 5, 2012

Great salesman "Doc" and great sales manager helped make the buying experience a winner. We are happy with the car, the price we paid, what we got on our trade-in and with how we were treated.

Carl Arbogast

Aug 2, 2012

I have now delt with the Dealership for the purchase of four new vehicles and in turn the maintenance of those vehicles. I have received excellant service and all of the employees I have had contact with act like and demonstrate that they appreciate their customers.

Flangain3

Aug 1, 2012

Due to a recent auto accident we were suddenly in the throws of finding a car in a relatively short amount of time. We visited Patt Lobb Toyota searching out options, initally thinking a pre-owed would be our best option. We were greeted by George who was without a doubt the best car salesman we have ever dealt with. We explained our situation and he took time learning about our us, our needs but never once became the pushy saleman we have experienced in the past. He understood we were dealing with our insurance company and offerd information regarding the retail value of our wrecked car to help us make sure were recived a fair payment from our insurance company.We visited George a second time, again, retrning to the pre-owned lot. We visited and test drove a Camry. He was very knowledge about the car educating the pros and cons of a pre-owned purchase. He then asked for permission to show us a new Camry for comparison. He simply took the time to educate us and offer a couple options to consider and simply said, take these options and think about them and when your ready to just come back in. Amazing, twice, we visited and twice he took the time to edcucate us, to learn about our needs and sensitive to our situation, but still no pushy saleman tactics. Once we reached an agreement with our insurance company were were ready to make a and returned to George and he worked with us to get us a the best possible deal offering a couple options. We were able to reach an agreement that we felt very comfortable with on a NEW Camry!!If you are in the market for a new or preowned car, do not hesitate to contact George. He is a salesman with a refreshing approach to car sales. He is an honest, caring guy that truely wants to help you get the best possible deal for those he works with.

Jweinkam

Jul 30, 2012

Matt Jirani was fantastic! He listened to what I was looking for and delivered 100%!! This was BY FAR, the easiest car buying experience I have ever had! I traded a Toyota in with this purchase (purchased at another North Texas Toyota dealership) and I can tell you the purchase of that car was extremely long and tedious.....this was the complete opposite!!!! Dare I say Matt made it actually a pleasure to purchase!!!!!???I would highly recommend MATT JIRANI and Patt Lobb Toyota of McKinney!!! They will treat you right!!!!!

jackeye

Jul 28, 2012

I went into Patt Lobb in search of an SUV. A family member had heard nothing but good things about this dealership so I decided so try it out. I was a little scepticle because I'm not a fan of car searching and have had some not so good experiences in the past. Boy were they right! Chad Weiner came over to assist me and help me find the car I was looking for. He was so friendly, non pushy and really made my experience there a pleasent one. He did everything to make me feel comfortable and get me into the car I really wanted. The customer service was excellent thorughout the whole dealership and I will definitely be purchasing my future cars through Chad! Go see him!

skytapestry

Jul 25, 2012

George was wonderful!! He helped get me into a car that I love and could afford. He understood my driving needs and family needs and got me the best deal possible. He was patient as I deliberated over 2 different car models, and then 2 different colors. He set up my bluetooth for me so I didn't have to figure that out. When the papers were signed, I was good to go. I have been to George before and will gladly go to him again!Shirley

elerma11

Jul 25, 2012

Awesome experience! George Mogollon was an awesome salesman without being pushy. Will recommend him and Pat Lobb Toyota of McKinney to all my friends and family. I will certainly come back when I make my next new car purchase.

Thomas M. Humbert

Jul 25, 2012

I had an excellent sales experience with George Mogollon from the test drive to writing the final purchase check. I never felt pressured but instead received professional counsel on buying a car to meet my needs and budget, including experiencing a great car, warranty, maintenance agreement, and all backed up by a quality dealer. I will definitely recommend George and Pat Lobb to my friends. They took the pain out of car buying and established a real bond of trust that I very much appreciate.

lenawilson

Jul 23, 2012

On June 20,2012 we purchased a Toyota Sequoia, Randy Miller was our saleman he answered all of our questions and showed us all the car had to offer. We were also giving a fair price for our trade in and had a over all good experience. Velton and Lena Wilson

rgrajeda

Jul 15, 2012

The best experience we have had in purchasing a new car. George Mogollon was very professional if you are in the market for a new/used car George is the person to call.

Andrisdavidson

Jul 10, 2012

Very friendly.....answered all my questions very thorough on explaining everything on my new car purchase.....I would recommend this dealer to everyone. .....You will not be disappointed ........Pat Lobb Toyota is the place to purchase your vehicle ......

JohnDavalos

Jul 1, 2012

Mr. Mogollon came highly recommended by a friend. And I must say the recommendation was everything she said it would be. Once meeting this guy, you know you are dealing with an honest man. Mr. Mogollon was very thorough when asking what I was looking for. Once he knew my wants/needs he quickly had some trucks for me to choose from. I test drove 2. And upon arriving back to the dealership I had noticed a truck that was on top of a semi-trailer. It became obvious that they had a new delivery of vehicles. I told Mr. Mogollon that I wanted to test drive the truck on top. And again, Mr. Mogollon showed his professional, courteous manner and with in short order had arranged for me to test drive a truck that had barely made it to the lot. He was patient, and never once made me feel rushed. He left the decisions entirely up to me. I never once felt misled, and I found myself actually enjoying the process. Rather than feeling like I had to watch my back as I often had in the past with dealerships, I was at ease, never sweating a pitch, or listening to fast talk, and numbers were never thrown at me in an attempt to confuse me. This truly and I mean truly was the most pleasant, enjoyful, quickest, and easiest experience I've ever had when purchasing a vehicle.

dusty523

Jul 1, 2012

I purchase all my cars at pat lobb Toyota, just got a new tundra , I highly recommend coming to pat lobb great service, great price, friendly people, especiallly Tim, Buck, and Bentley ,awesome team great mechanics also!!!!!!!!

Sungpek

Jun 27, 2012

We just purchased our first suv after shopping around and looking at many different models . We came to the conclusion that the Toyota highlander had all the options we were looking for at a more affordable price . The salesman "George mogollon was very nice and helpful in us finding the right vehicle for us. The buying process was very simple and the finance department was very nice and helpful also . I would recommend PATT LOBB Toyota to family and friends . Also we didn't know but Toyota has a two year FREE maintence program for new vehicles !!!! So people go see George Mogollon !!!

cconnington

Jun 26, 2012

Pat Lobb is a friendly, low-pressure dealership. My husband and I were impressed with everyone we encountered. Roberto is a gem -- kind, personable and very knowledgeable about the vehicles on the lot. We are happy with our car and will absolutely return to Pat Lobb for future purchases.

halbuttolph

Jun 25, 2012

Very smooth tranaction. Everyone was very professional and accomodating. Bill Jenkins is not your "typical car salesman". He was great to work with. Highly recommend.

premiere1908

Jun 22, 2012

I have puchased two cars with Pat Lobb Toyota of McKinney and have received nothing but great service from them. My husband and I had not so great credit, but they were willing to work with us and provide us with two amazingly unexpected deals!

rasmunds

Jun 18, 2012

We Received immediate attention. Mel found a car in San Antonio,Tx and got it there by noon the next day. It was everything we asked for in an auto, and had just been waxed.We signed right after Bentley showed us all of our options and warranties.It was a comfortable, relaxed but informative,and quick sale. We will go back

michela_tindall

Jun 12, 2012

My experience with Pat Lobb Toyota of McKinney was excellent! George Mogollon greeted us in a timely manner and listened to what we wanted. He was knowledgable about the cars we were looking at and did not hesitate to look up anything we needed to know. Besides being friendly, he also got us through everything quickly. We had somewhere else to be that night, so he got us in to see the finance advisor fast. I highly recommend Toyota of McKinney to you as well as George Mogollon.

Acolberg

Jun 10, 2012

We always have a positive experience at Toyota in McKinney! This is our 3rd car from there and the staff is always so friendly. If you want a genuine, knowledgeable, and caring car salesman, ask for George Mogollon. He took great care of me and my 2 little girls under the age of 3!I felt like he really cared about our satisfaction with the car. He left a lasting impression and set the bar high for what a car dealing experience should be!

tknight4

Jun 8, 2012

I was very impressed with the friendliness and efficiency of Toyota of McKinney. I was helped immediately and was given exactly what I wanted for the price I wanted. Matt Jirani was very knowledgable and helpful. I did not feel pressured or bullied in any way. They treated me fairly and respectfully and I appreciate their kindness!!

danariley

Jun 7, 2012

Working with George Mogollon to buy my new vehicle was the best car buying experience I have ever had. He did not pressure me or try to get me to settle for a different color or different features (like the salesmen from other dealerships). Once we found the exact vehicle I wanted, he came in on his day off to finish the deal! I have always dreaded buying a car because of the way I had been treated in the past. Pat Lobb Toyota of McKinney changed all that! Contact George at 972 741-1284 for a fair deal and excellent customer service!

mtholland0724

May 28, 2012

Looking to purchase a vehicle with NO HASSLE and NO GAMES? Look no further because this is it! I was looking for a vehicle as a surprise for my daughter's 16th birthday. I found a 2010 FJ Cruiser on the internet and contacted the dealership by email requesting a price and letting him know I had a trade-in. Within a few hours, Mr. Larry Parks sent me a drive out price for the vehicle which included a great number for my trade-in! The deal was so great, my wife and I drove 5 1/2 hours to purchase the vehicle. When we got to the dealership, we did get usual "attack of the salesman". We did not feel pressured, trapped or set up just to get us there. We kept waiting for the "catch", but there never was one! The price was what he said, there were no gimmicks, no added fees, the easiest car deal ever!!! Bentley was great in the finance department and he even threw in a few extras! Mel Williams was awesome too! He made sure we had everything we needed before the long drive home. Our daughter loves her 2010 FJ!Thank you guys for the best car buying experience ever! We will be making another trip to Pat Lobb Toyota for our next vehicle!Matt and Terri Holland

liberty61359

May 24, 2012

C.L. was awesome as my Sales Person, I will recommend him to everyone to purchase a car from. This was by far the best experience I have ever had in purchasing a new vehicle. Mr. Trule was very informative, friendly, courteous and patient. I will be back to your dealership for all of my service and maintenance on my new vehicle. I will also purchase any vehicles in the future from Mr. Trule. I would have to rate my experience as a Five Star A+!!!!! Thanks again.

luiskluna

May 24, 2012

Highly recommend this dealership, I bought a truck 3 years ago, and a car 2 months ago, with the same sales agent,Roberto Funes, this is a great dealer for first time buyers if you want to have a great experience buying cars and, also something I would like to mention is that the same personnel that use to work there 3 years ago still there, that say alot about a dealership, I give this dealership a 5 star ratting specially to Roberto Funes, a great Pearson to do deals with.

mdlong

May 23, 2012

This is the second Toyota that we purchased from George Mogollon. The experience was perfect (again)!! No pressure, no "second sticker", great price and a fantastic car!

Ewebster

May 19, 2012

I worked with George Mogollon, he was so awesome. Very pleasant to work with, NOT pushy and listened to what I needed and helped me get into what was best for me and my family in regards to car and financing. GO SEE GEORGE!!George 972-741-1284

mharrym1

May 18, 2012

George and Larry were very knowledgeable about the product, their customer service was terrific, they made the buying process very easy and met our requirements

wendycanal

May 15, 2012

I went to the dealership to just see what they had. I had a 4Runner years ago (1998) that is still on the road, and wish I still had it. Roberto and Robert both worked to ensure we had a hassle free, stress free experience. No pressure, just the facts. They were professional, courteous, and patient as we made our decision to purchase. Definitely will be back when we are in the market again. Thanks guys. Love my new Camry!!!!

DaleD

May 13, 2012

Excellent experience! George Mogollon went the extra mile to ensure we were happy with our Highlander. His knowledge of the product was far superior than other dealers I've encountered, who seemingly know little about the products they sell. Our Highlander went through certification after our purchase, and George kept us informed all through the process. I will highly recommend George and Patt Lobb Toyota to anyone!

mountaingirl814

May 13, 2012

I recognized the kind and sincere atmosphere the moment I walked into the dealership. Creating authentic rapport with their customers is refreshing. I had completed my research via the internet and decided on a 2012 Toyota 4Runner Limited. From the moment I walked in to the moment I left, I was treated with the best customer service I have ever received. Being a strong customer service advocate, this is absolutely refreshing and highly appreciated. I highly respect the level of integrity these gentlemen showed me during my experience at Pat Lobb of Toyota. Do not hesitate for a moment to work with this fine establishment. Susan J. of Plano, TX

southgrove

May 9, 2012

This is the second car we bought from Pat Lobb Toyota. The quality customer service, honesty, and price we received the first time brought us back a year later after having having an accident that totaled our car. This time we worked with George Mogollon as our sales representative. His low key sales approach really put us at ease. He listened to what we wanted and then made suggestions on the car we might want. He then proceeded to let us test drive our selections. We found the exact car we wanted at a price we could afford. When we need another car, we will definitely call George. John Glenn worked with us on the financial end and was so knowledgeable. He was able to transfer the extended warranty and the lojack from our wrecked vehicle to the "new" one we bought. Overall, Pat Lobb Toyota of McKinney is an outstanding dealership that I will recommend to everyone I know. George Mogollon phone number is 972-741-1284.

Sethbeasley

May 8, 2012

I went to this dealership on Saturday, May 5th (Cinco de Mayo), because I got one of theose "VIP employee pricing" letters in the mail. Those letters are a joke, all they are meant to do is get you on the lot and they work. But the employee pricing, NOT TRUE. That is besides the fact. Randy still worked what I would call a decent deal with me on my trade in and on the new vehicle. I traded in a 2009 Double Cab Tacoma TRD Sport Prerunner (4x2) for a 2012 Tacoma Double Cab TRD Sport 4x4 FULLY LOADED. Randy was a real straight shooter, cool as all h*ll and just an all around nice guy. He didn't make me feel pressured at all. I will definitely go back to buy another vehicle from this dealer and from Randy O'Connell

zkadir

May 7, 2012

Awesome customer service form George Mogollon and the financing dept. I would recommend this dealership to any woman. George is very knowledgeable and not a pushy sales man, he gave me the information I needed to make my purchase a smart one. Thank you!

mlopez726

May 4, 2012

I would greatly recommend anyone to go car shopping at Pat Lobb Toyota in McKinney. They have very friendly staff and will help you in whatever you need. Just ask for George Mogollon he will be great help with choosing your vehicle.

Kkatseanes

Apr 28, 2012

Truly was exceptional to work with...no hassle, straight-forward, and honest...handled everything I needed in a time efficient manner. I would recommend him at the highest level to anyone.The same went for all staff members I associated with during the process.

scrigdon

Apr 25, 2012

We have visited other dealerships that haven't even acknowledged we were on the lot. Here, we were greeted almost immediately and escorted to the area where our appointment was located. We did not feel pressured by anyone that greeted us. Even though we had two very diverse options we were considering, we were never made to feel that we were wasting anyone's time. The options were made available to us and we were allowed to choose without any pressure from anyone. Now we are not only die-hard Toyota fans, but also Pat Lobb dealership fans as well.

chad0728

Apr 24, 2012

Mel Williams was upfront courteous and strait forward the whole team was great. Bentley was a pleasure to work with he too was courteous simple in his explaining the details of the deal. I would recommend Pat Lobb Toyota to anyone looking for a new car or truck.

KJKEESLER

Apr 22, 2012

I was recommended this dealer by a friend and I have to say this was the BEST recommendation I ever had. By far this is the best dealership I have ever dealt with. Customer service was outstanding, all the employees are very friendly and professional. I told them what I wanted and what I was looking for. They found it for me. I was at another dealership in Alvin and I guess they didn't think I was going to buy. The guy that waited on me passed me off to a girl that knew nothing about the car. When I asked questions she said she did not know but next time I come back she would find out. I wanted to know then, not later. Did not return to that dealership. When I went to Pat Lobb Toyota, Amanda knew all about the car and was able to answer any questions I had. I have my new Venza and I can honestly say I enjoying it more because of where I bought it from. This is what a car buying experience should be. So thank you Pat Lobb for having such a wonderful staff and a place to do business with.

Datrue10

Apr 22, 2012

As for a first time buyer, I was nervous about walking into a dealership thinking they (the employees) would take over me and try to force a sale and take my wallet rather than look out for me and fit me into what is best for my needs and requirements. The folks at Pat Lobb Toyota did just that. I felt so comfortable and not rushed into decision making at all.I first spoke with Mr. George Mogollon who already had a few folks in line for him personally (which is always a good sign about customer loyalty) and he personally stepped away from the folks he was with to tell me that he was entirely appologetic that he probably would not have a good moment for a while to get with me and the directed me towards a man named Dave Cunningham.After all the pre-requisite questions and answers were out of the way, and after we put the idea of a used vehicle in his head, after the numbers came back from the Credit check and the amount I want to put down, he then asked, "Have you looked into a new car?" I was flabberghasted at the idea but curious to what he was offering.After looking at a used T. Camry '10 that didn't win my heart he then brought up a Brand spankin new T. Camry '12 with only 3 miles on the Odo. I kept thinking this isn't real! After the test drive and seeing how the numbers were playing into the pricing game I knew that this was the one.After negotiating a price, the handshake and deal was made. Went back to put my cash deposit on the vehicle, Mr. Cunningham had to run, which put me back into the care of Mr. George Mogollon who handed me the keys and gave me one more vehicle run down. After telling me when I should report back to the dealership he gave me a building walk through or maintenence bay, pay counter and shoppette. I have never felt so taken care of before when it comes to a purchase as big as this.Mr. Cunningham is an amazing salesman and made me feel so comfortable as he was batting for my team in the purchasing process of what could be done to help me get this vehicle. Mr. George's selfless service made my experience quick and enjoyable.Kudos to both these men in helping me get to my destination of my first new vehicle.

Mark Ricci

Apr 21, 2012

I purchased a Toyota Camry at McKinney Toyota and George Mogollon was the representative that assisted me. He was fantastic. Having worked in the auto industry years ago, I came away from my experience with George realizing that there has been a positive change in the auto sales industry. Georges calm demeanor and no pressure style was refreshing. I will return to buy other cars from George at McKinney Toyota and will not hesitate to refer him to others.

mastersgt11

Apr 19, 2012

This dealership is simply the best dealer that I have visited in the last 20 years of shopping for cars. I can't say enough about them. You will not find another dealer that will take care of you the way they will. Thank you Pat Lobb for having such a professional staff and employing such great people.

copperhead-99

Apr 17, 2012

We have bought 1 Toyota Camry at Richardson Texas.We have bought 2 Toyota Camry at Pat Lobb's in McKinney and the experience was flawless. We have checked out Mercedes and we have driven a 2011 Mercedes C300. We have tried the Volvo S60 T5, S60 T6, and S80. However, the ambiance and price was not right. When we entered again Pat Lobb's business, you can feel at home when you enter. Pat Lobb definitively hired a great team of intelligent, efficient business men to work for him. We have meet Mr. Anderson (GM) to provide our feedback about the new 2012 Camry SE V6 and our good experience at his dealership- Every details we found some flaws and complained about,on the 2011 model has been addressed now and more. The fleet manager Jim Palmer actually delivered more that he promised us which is always a good thing. His advice are direct and precise. They even offered their help beyond their scope of work.TO finish the transaction, John Baldwin at finance, made the final step of the purchase pain free. Great guy!

mablanscet

Apr 10, 2012

Very friendly employees. Matt took the time to make sure I was getting the best deal possible for my needs. Phillips was very knowledgeable on the finance side. I would definitely come to this dealership again.

B. H.

Apr 7, 2012

Gorge Mogollon is a great sales person. George is very informative, answered all my questions and showed me plenty of options and truly cared about getting me into the right vehicle for me. For a no hassle, no pressure car buying experience call George Mogollon 972-741-1284.

ekhawar

Apr 6, 2012

My wife and I bought our new 2012 Highlander yesterday. The Dallas area has several Toyota dealerships and the reason why I bought the car here at Pat Lobb toyota was because of our salesperson Amanda Abshire. We had a wonderful experience working with her. She was very kind, informative and respectful of our choices. She did not force us at all to add any options or buy any particular model. I strongly recommend working with Amanda at Pat Lobb Toyota for buying your new vehicle. Amanda, you rock!

JimHertwig

Mar 31, 2012

We purchased a Toyota Prius at Toyota of McKinney today, and couldn't be happier with our sales experience. Our salesman was inormative without being pushy, and eager to answer all of our questions. Be sure to talk to George Mogollon at 972-741-1284 for the best car sales experience you've ever had.BTW: LOVE OUR PRIUS!!!!!

Jr1974

Mar 28, 2012

George Mogollon was excellent. He is the best auto sales person that I have ever dealt with. He is respectful of your time and a no pressure salesman. Give him a call at 972-741-1284. You won't be disappointed.

susiecook

Mar 19, 2012

My experience at Pat Lobb was better than what I have seen this past week. My sales representative was helpful and determined to sell me a car I needed. I am very pleased with my purchase and hope that my future experience with Pat Lobb Toyota is on the same level as I have been shown. Shannon was very helpful and I truly appreciate his approach. Over aggresive sales people do not work for me.

juanmlopez

Mar 19, 2012

WOW want great sevices thanks to a wonderful staff my husband surprised me with a new car for your twenty frist anniversary Thanks for the awesome experience

teamspirit

Mar 17, 2012

After having driven my previous car for 10 years I was very concerned about trading it in and finding something new in my price range. Greg Stephens was very attentive to my needs and steered me towards leasing a new 2012 Camry. I received an excellent trade in price on my old car which helped to lower my monthly rate on the new lease. Matt Jirani took me out to see my new car and to test drive it around. He took so much time to introduce me to all the new car technology which I was not familiar with. He made everything easy to understand. Phillip Pratt guided me through the leasing agreement, again making sure I understood everything clearly. I absolutely love my new car. The whole buying experience was painless. I would highly recommend this dealership and thank Greg, Matt and Phillip for enabling me go through this whole process with great peace of mind. Thank you!!!!

lysz08

Mar 15, 2012

Our experience at Pat Lobb yesterday was the best experience we have had purchasing a vehicle. My husband and I are cautious people and like to take extra time making decisions. George Mogollon was very patient with us and answered all of our questions empathetically. He treated us like family and really cared about us getting the car we wanted. All of the employees as Pat Lobb were so kind and attentive. We will purchase all future vehicles at Pat Lobb with George Mogollon. To contact George: 972-741-1284

michaelds1

Mar 14, 2012

thanks for a great experience George Mogollon, I recently stopped by the dealership just to look at some cars but by the time I left i knew i wanted the Rav4, George was very knowledgeable about the vehichle and explained all options, he gave me a great price and the deal was done i have my first brand new car and I love it. George even came in on his off day to make sure my car was ready and we had no problems. everyone we met was courteous and polite it was a great atmosphere, I recommend this dealership to anyone who wants to buy a vehichle with no hassles.

alee2

Mar 14, 2012

I was in the market for a car to replace my second car; after doing some internet search and price comparison and reading many reviews online between toyota of plano/mckinneyfrisco all within 20 miles of where i reside i decided to call toyota of mckinney and asked for George Mogollon. He was nice and easy to talk with, he worked with my budget and showed me a few new and used corollas and price comparison.The 2012 corolla LE has security system, traction control and best of all bluetooth which was an attractive feature between a used 2011 and new 2012. Clearly my choice was 2012 model and George was able to get a reasonable price without much haggling. That raining afternoon I drove home happy in a brand new white corolla LE. Thank you George!

007gbmjr

Mar 13, 2012

My wife and I have now purchased 4 vehicles from the Pat Lobb dealership, three new and one used. The pricing has always been very good and one super deal. We have had nothing but "Great" service from ALL of the Pat Lobb employees. Several times they have gone above and beyond to please us. I would highly reccomend a visit to this dealership !

ryandun82

Mar 12, 2012

Thank you "Tiger Woods!". On Saturday my wife and I test drove the Ford Explorer, Nissan Pathfinder, Honda Pilot, Buick Enlcave, and the GMC Denali. After speaking to my parents, they mention trying Toyota because years ago they were able to get a ton of money back on thier Toyota trade-in. We were met by Vincent "Tiger Woods" at the door of the dealership. He was not pushy or forceful at all. He gave us exactly what we wanted. Vincent was really knowledgable and helpful. HE GAVE US AN AWESOME DEAL that was right in line with our family budget. Afterwards, he had the car fully detailed and fueled to the max for us. He stayed late at the dealership and even spent time showing us all of the cool new features of the car and how to use them. He even went as far as to setup our telephones on the voice activated blue tooth and set our presets on the radio. If you want a first class experience do yourself a favor and ask for "Tiger Woods". WE LOVE OUR NEW HIGHLANDER!

ddb52

Mar 11, 2012

excellent process of buying. great car. recommend to anyone.

Avalon fan

Mar 10, 2012

We found what we were looking for online at Pat Lobb Toyota of McKinney and it was a very pleasant experience thanks to David Wilmoth, internet sales manager who handled the sale. Since we live about 60 miles from the dealer, he met us approximately half way between to see and drive the car. We love the car which is a Certified Used Car by Toyota and it is in nearly new condition. Thanks to this dealer and David Wilmoth!

Suzzer

Mar 6, 2012

My husband and I were shopping for a 2012 Prius and were assisted by George Mogollon at Pat Lobb Toyota. George was very knowledgeable without being pushy and made our purchasing experience speedy and very positive, we were able to buy our car with absolutely no sitting around the dealership waiting for the next step in the process. George was open to our texts and phone calls throughout our decision process, which enabled us to pick the exact Prius we desired, and we are thrilled with our new Prius! We will definitely come back to George when we are ready to purchase our next Toyota!

mdmd1

Mar 3, 2012

George Mogollon was very helpful and attentive to my needs for a leased Corolla. The transaction was smooth and successful. I highly recommend asking for George Mogollon to assist you at Pat Lobb Toyota of McKinney.

akburkhead

Mar 2, 2012

Overall, extremely easy, stress free purchase of a car.Was able to search, test-drive and buy in a total of 6 hours.The team was more than accommodating in making sure I was happy with my purchase.I went to Pat Lobb because I was in the market for a 2010 Camry and new they had the most competitive prices. The lived up to that advertised standard.Only concern .... I realize this is an issue anytime you are buying pre-owned but .... I was alarmed to see how many pre-owned cars, on the lot for sale, had obvious body damage i.e. large key scratches, one with a completely cracked front bumper.Pat Lobb should make the small investment to buff out the damage and replace bumpers before putting these cars on the lot.Overall, great experience.

susiegrant

Mar 1, 2012

The overall experience I recently had at Pat Lobb Toyota of McKinney was incredible. The car buying process can often be overwhelming and uncomfortable and I never felt either of these feelings when dealing with Spike or George Mogollon. Both of them we so patient with me as a changed my mind multifple times. Never did I feel pressured to purchase a vehicle and they both went over and above to satisfy me and get me into the vehicle I wanted. The customer service I received was outstanding. There were several follow up calls and both of them were constantly making sure I was taken care of. I have owned a Toyota for the past 20 years and will now only go to Toyota of McKinney going forward for my service and when I am ready to purchase again!

VWJETTAOWNER

Feb 29, 2012

I wanted to share my experience with Pat Lobb Toyota. I bought my first Toyota Camry in 2007. It was a very good experience. I decided to get a new 2012 Camry. I have to say this was the BEST car buying experience I have ever had. The people whom made it happen are Spike whom made the deal happen with his commitment to what I wanted.Spike was instumental in my purchase and he did exactly what he said he would do. His salesman Dave Cunningham is equally awesome that he and Spike made me feel like I was part of their family. It makes a difference to me when a dealership says they are going to do something and it happens. With regard to finance Chris Conroy is a genius and truly capped off my night in high fashion to make my deal come a reality. If you are going to get a car. You owe it to yourself to seek out Spike he will make it happen and he has your back. I was standing near him and another sales guy and he made this deal for a young couple that was going to not only get them in the vehicle they wanted but the way he went about it showed me he is a first class person not only that he made those people very happy you could see theri faces it was a reward i am sure to Spike and the salesman involved. I knew then I was going to be happy with my deal once complete. I emplore you to go to Pat Lobb find Spike, Dave Cunningham,and Chris and you will be happy as all of us were last night I guarantee it. Thank you Pat Lobb , Spike, Dave, and Chris you all made it happen and cannot thank you enough!

Chris

Feb 26, 2012

"Leftover" vehicles are exactly that....cars no one else would want. The ad was very misleading...complete waste of time.

spfuehler

Feb 19, 2012

Ask for George Mogollon and you won't go wrong. After months of searching the internet for the best prices, it was right under my nose. Pat Lobb Toyota and George Mogollon were so easy to work with. They made buying a new truck stress free.

larrymorin

Feb 16, 2012

To whom this may concern, On 2/15/2012 I went to Pat Lobb Toyota of Mckinney, I dealt with George Mogollon,972.741.1284,he is an excellent person with high integrity. I looked at few different vehicles and was never pushed one way or another. The vehicle I got was on the discount line and I am very happy. Mention also needs to be made of Sean O,Conner who was very helpful in both closing the deal and showing me how much money I saved, it was a lot! Overall excellent experience. I will definitely buy another vehicle at Pat Lobb Toyota.Sincerely,Larry Morin

jasonhood78

Feb 15, 2012

I was in need of a new vehicle and decided I would go with a Scion xB. My wife bought one from Pat Lobb about a year ealier and I decided I would attempt to do the same. I'll preface all of this by saying that my credit is not good. It is the only reason I can think of to explain why I was treated like I was. I submitted an online application on Tuesday, January 17th, 2012 to both Pat Lobb Scion and Scion of Plano. I recieved a phone call later that day from Larry Parker (Pat Lobb Scion). He was a friendly fellow. We discussed my credit issues and he suggested we have my wife apply as a joint. I told him this would not benefit me as she is a stay at home mother and has no income. He insisted that it was worth a shot. (It wasn't. More on this later.) On Wednesday, January 18th, 2012 I had zero communication from Pat Lobb Scion. I decided to drive to the dealership at around 5:30 pm. All I wanted to know was wether or not I needed to find an alternative for financing. I arrived and met a fellow named Richard Wilson. He informed me that they were "still waiting to hear" in regards to a decision about financing. He said we needed references, a copy of a utility bill, and both my and my wifes previous tax returns. I provided the reference information that night and the tax and bill information the next morning.On Thursday, January 19th, I had NO communication from Pat Lobb Scion. Mr. Parker informed me that he would be off, but I still expected some kind of an answer. I work in banking and have NEVER seen it take so long to recieve an answer. Needless to say, I was very frustrated at this point. On the night of 1/19/12, I received a second call from a gentleman at the Scion Of Plano dealership, but I ignored the call thinking that I would surely hear something the next day from Pat Lobb Scion.On Friday, January 20th, I again had NO communication from Pat Lobb Scion. At 5pm that day I called Mr. Parker and asked him what was going on. He informed me that they were still waiting to see if they could secure financing for me. He informed me that we been approved by Capital One, but they were waiting to see if a better rate was out there. He assured me he would be in touch with me by 12 pm the next day.On Saturday, January 21st, the deadline of 12 pm came and went with no contact from Pat Lobb Scion. Again, I called Mr. Parker to inform him that I was very upset and I needed an answer. Mr. Parker informed me that he was incorrect about our approval with Capital One. He said my wife had no income and they pulled the approval. REALLY!? I told him this at the beginning, but he insisted. Mr. Parker informed me that now they were waiting to see if Toyota would finance me. He told me that it probably wouldn't be until Monday or Tuesday before they had an answere because whoever the individual is they needed to speak to was out of the office and he was unsure of their return. Furious doesn't even begin to descibe how I felt.While I was on the phone with Mr. Parker, my phone rang 3 separate times. It was David Clowers from Scion Of Plano. Up to this point, I had blown him off thinking that my hands were tied and there was nothing I could do. After I hung up with Mr. Parker I immediately called Mr. Clowers back. I explained to him my situation and what I was dealing with from Pat Lobb. I told him I had no interest in driving to see him if I couldn't get an answer that day. He assured me that within an hour of picking out the car I wanted we would have an answer about financing.I arrived at Scion Of Plano around 5 pm and left at 8 pm in my new car that was financed solely in my name... By Capital One. I have nothing but the best to say about the staff at Scion Of Plano and Mr. Clowers. I cannot say the same for Pat Lobb.After purchasing my new vehicle, I decided to wait and see when I would be contacted by Pat Lobb Scion. This never happened. Despite Mr. Parkers constant assurances that he would call me on this day or that day. I don't know what made me think I would recieve a call with a decision since I had recieved no other contact from them.On Monday, February 13th, 2012, (almost 1 month later) I received a declination notice from Pat Lobb in the mail. I never recieved another phone call or anything from them. While it is not required to call the customer, common courtesy usually dictates that you do so. ESPECIALLY when I would've been the EASIEST sell for whoever got me. All I wanted to know was if I was approved or if I needed a co signer. But no one from Pat Lobb could be bothered with letting me know. So they lost the sale. However, I doubt they really care. I have never dealt with anything like this. I've always assumed that car salesmen want to sell cars. Apparently that is not the case for Pat Lobb. If I EVER wanted to know what the status of ANYTHING was I had to call them. That is not the way to do business. In summary, I wouldn't buy a stick of gum from Pat Lobb Scion. I strongley suggest you look at the way you handle your potential customers.

keiyoung

Feb 15, 2012

Matt Scott is the guy you want. In all aspects, for me, Matt was the face of Pat Lobb Toyota. He was both considerate of my requirements, and respective of my price range. I purchased a new Highlander through Matt, and because of him, returned to purchase a Camry as well_twins in toll on both occasions. A great dealership that has a great guy on its team.

vsnewscion

Feb 14, 2012

Even though I've been a customer of this dealership since it opened (for service on my previous 2004 Toyota), this was the first time I've bought a car here. Buying my new Scion was by far the best experience I've had. George was great. He kept in touch until exactly the right car came in. Spike and Bently were also terrific. They gave me a very fair price for my trade and never pressured me. I am very happy with my experience.

jams4891

Feb 11, 2012

Traded in my 2007 Tundra for a 2011 Corolla. MPG Being my biggest concern I had to go with the sedan and couldn't be any happier! Had a wonderful experience! Matt Scott was my sales person and made this the easiest car buying experience of my life! I would highly suggest going to Pat Lobb and asking for Matt Scott!

hungpham55

Feb 9, 2012

We call George Mogollon at 5:45pm Wednesday and we asked him to show us 2 used Toyota highlander. George normally leaves at 6pm but he still wanted to show us the cars. George was very friendly and helpfully and we had a great buying experience with the trade in and purchase of our vechile. We ended beening there till 9:00pm and went home the same day with our new car. I'm a customer for life now.

DrKdog

Feb 7, 2012

My car buying experience was so amazing! George Mogollon got me a great deal on my 2008 Scion Xb and took extra special care of me! I would recommend him to anyone! Go see George and ask for him by name, or give him a call at 972-741-1284

ronurbach

Feb 6, 2012

From beginning to end it was a great car buying experience. They treat customers honestly and with integrity...never any pressure. The entire staff was always friendly, professional, polite, helpful, and product knowledgeable. They have a clean modern facility...an extra bonus. We will definitely be repeat customers. We highly recommend Pat Lobb Toyota of Mckinney to anyone looking for a vehicle!Ron and Ellen

pic23am

Feb 4, 2012

Great experience with the one and only Vince aka "Tiger Woods", He was very knowledgeable and courteous throughout the entire buying process. From the introduction to the delivery of the car, Vince remained patient and professional. I highly recommend him to anyone looking for great service and a fair deal. Thanks Vince aka "Tiger Woods"!!!

valouman

Jan 31, 2012

Fast service. No pressure atmosphere. These are good people. Cannot say enough good things abour George Mogollon. Gwlped me get into a new Sequioa in less than 3hrs.

Silver Deal

Jan 30, 2012

I found my experience with Pat Lobb Toyota of McKinney to be great. Buying a car is not one of my favorite things todo. However, George was excellent in information of the vehicle besides being friendly and wanting me to be happywith the vehicle. I would highly recommend George as your salesperson.

Shannon72

Jan 20, 2012

Friendly,courteous,professional and very polite are just a few of the words I can use to describe the staff and my salesman at Pat Lobb. From the beginning to end they were very helpful and knowledgable. We will definately be repeat customers. If you are in the market for a new or used vehicle go see George Mogollon,if you dont have time to visit him,give him a call at (972)741-1284. You will not be disappointed. Mario and Shannon S.

ghamilton

Jan 10, 2012

I just wanted to say thanks to your sales staff regarding our purchase of a pre-owned Toyota. I feel like we received exceptional value and in addition to that, the whole "car buying" experience was made much more enjoyable due to the friendly sales & service we received from Chad Smith. He was very helpful, friendly, and was not a high pressure sales person. He even played along when my family and I went up there to your facility to pickup the vehicle and we played it off as if my wife was just going to test drive the car when I had actually already bought it earlier in the day. She was extremely happy and surprised to say the least! Thanks alot. Greg Hamilton

digitalbob

Jan 7, 2012

I have been a two car owner for the past 20 years and have driven them until they could go no farther. I didnt force myself to be in the car market before then simply because I feared the car buying process. Based upon my limited experience and a whole lot of misperception, I 'believed' that the process was designed with conflict, deciept, and dealership-WIN-car buyer-LOSE mentality in mind...that is, until I met the folks at Pat Lobb Toyota of McKinney. I had not previously conisdered a Toyota because my last two new cars were Isuzus, and before that I drove a Honda, and my wife drives a 2004 Nissan that had given us our fair share of trouble. I had the pleasure of walking in to Pat Lobb Toyota and was immediately greeted (not attacked) and offered a bottle of water. They allowed me to ease into the situation...get comfortable. When I met John Mathews and his daugther Meghan they listened. They wanted to know what my needs were...I even shared the fact that I tended to own my cars for long periods of time. They showed me a variety of cars and let me look at my leisure...and they let me leave after my first visit without a commitment of having to close the deal then and there. I was surprised and pleasantly intrigued. On my next visit I drove the model I was interested in and they took the time to answer all my questions. I was sold (on my terms, not theirs) and within two hours I was rolling off the lot in my new Sequoia.John and Meghan even took extra time to teach me all the latest creature comforts available in my new car because frankly they were foreign to a guy that used to own a 12 year old car. They were very patience with me.I left the dealership feeling like I had a new friend in the folks at Pat Lobb and they have continued to be attentive and helpful as I contiue to learn all the options on my new car.I can highly recommend John Mathews, Meghan Mathews, John Baldwin, and the folks at Pat Lobb Toyota of McKinney.

Edward

Jan 3, 2012

Dealer has posted misleading information about car model. A 2009 Toyota Sienna LE minivan has been listed on the internet but I found by myself that it is Toyota Sienna CE without powered door sliding instead when visiting the dealer. We wasted our time and were very disappointed. Cannot trust this dealer!

pltoyrate

Dec 24, 2011

This was our 2nd visit to Pat Lobb. My husband and I continue to be impressed by their courteous, professional service. Mel and Bentley made the car buying experience as painless as possible and listened to our needs and delivered! I definitely recommend anyone looking for a vehicle head to McKinney and check out Pat Lobb Toyota. I know when we're in the market for our next vehicle that's where we'll go. Sarah O.

dfwhomes88

Nov 10, 2011

I was there looking for 2011 Prius. Vince is very customer friendly that he focuses on your needs. Pat Lobb also has a good inventory of cars. I walked away with a brand new Prius, the price I look for, I features I ask for, and the trade-in value I hope for, and never felt being pressured at all. I was refered to Pat Lobb Toyota by my friend, and I will definitely refer to my friends as well for Toyota dealership. Thanks Vince, and Pat Lobb Toyota making this a pleasure experience.

ramonjoann1

Nov 9, 2011

Great friendly people. Very professional. No round-around kind of treatment. They really work for you and with you until you are satisfied. Vince and his managers were absolutely fantastic! Strongly recommended to anyone looking for a great dealer, great price, great peole, and of course, great car!

Favor121

Oct 30, 2011

I went for my 30,000 miles check up, oil change.Stepped outside to just look at he cars and Amanda approached me and said they had some great deals going on. Just her infectious smile alone made you trust her. I told her that I was here for an oil change, well she talked me into going for a test drive. And due to my credit score being better than 3 years ago, she told me they could lower my payments, which was very appealing. Very pleasant young lady, friendly, honest and sat down with Spike and he asked me what exactly I was looking to pay. Between them I was signing papers. Final visit with Chris- I was also looking for an extended warranty/ road assistance- well he dug in a little bit- and got me this great deal not really affecting the payment i wanted. this is my 2nd car i have bought from Pat Lobb- I have the option to go 5 minutes away from my house to Plano Toyota for services- i choose to drive 1/2 hour to Patt Lobb. I truly trust them- everyone is friendly, acknowledges you to see if you need any help, and I just feel comfortable goin there. Amanda was there till I exchanged my car belongings, and she even helped me transfer my trunk belongings. Which I thought was very nice. We did not leave with a hand shake, I gave her a hug. I would recommend Patt Lobb to everyone and anyone. My experinces there have been nothing but the best- even passer by will ask if you'd like something to drink. Very family oriented, caring people and going out of their way for everyone.

sanju

Oct 21, 2011

I bought a preowned camry hybrid 2010 vehicle from them, and the sales rep made sure i got it all on it.Upon my request he got the certification redone.I got a better deal on extended warranty from them too. Good interest rate, big facility, no pushy sales all are a good combination to have my business again.

dandk407

Oct 18, 2011

I am new to Toyota and am very glad that my first experience was with George Mogollon. George is professional, knowledgeable, and very easy to talk to. Quality customer service is the only way George knows how to conduct business.

SonniG

Oct 16, 2011

A friendly, professional car buying experience; low-pressure no hustle. And our salesman was empowered to meet a competitor's price without resorting to "manager ping-pong." We did our homework (pricing, dealer ratings, etc.) on-line, then handled most of the negotiations by phone & email - a real time and stress saver. The dealership's clean, modern facility was an added plus. I'd definitely recommend them to others!

Toyota lover

Oct 16, 2011

We have purchased new cars before and I have always dreaded the whole experience. What we experience at Pat Lobb Toyota was like no other. Our sales consultant Phillip was more like a friend than a sales person. We had a 9 year old Toyota to trade and we got the price we wanted. Meeting with the finance person is another part of buying a new car that I dislike. Bentley was our finance person and we were in and out of his office in less than 20 minutes. This was our 5th Toyota purchase and 1st at this dealership. I'm already looking forward to our next Toyota purchase.

jramirez0313

Oct 10, 2011

I have bought cars before but this was the best experience ever. I told George Mogollon what I was looking for and how much I wanted to pay. He showed me my choices and then I made my purchase. Not a pushy sale and he truly helped me find the vehicle that best suited by budget and my needs. I will always go back to Pat Lobb for all my maintenance and to buy vehicles. I would recommend them to everyone looking to make a car or truck purchase. I purchased a 2011 Tundra.Janice RamirezLewisville, Texas

susannelson

Oct 4, 2011

Very honest sales staff and efficient back office make this dealership easy to work with and one that I will continue to do business with.

lisacmcelroy

Oct 3, 2011

I have purchased three cars from Pat Lobb and worked with Jim Palmer each time. I call him the Eagle Scout of car salesmen. It has been an excellent experience to work with him and with this dealership every time. This dealership and Jim Palmer are extremely service oriented, made the process easy and enjoyable. I will be headed back there when it comes time to get a car for my teenager. Cant recommend this dealership and Jim Palmer highly enough! Lisa M. Coppell, Texas

ronalb

Sep 29, 2011

Buying my new truck at Pat Lobb was a great experience. The staff were very friendly and we never felt pressured. The salespeople here are trained and empowered to make some decisions while negotiating, so we didn't have to play the "let me talk to my manager game" for every request. Larry, Steve, and the finance manager all answered questions honestly and to my satisfaction and this is not something I've experienced at a car dealership before. We will be doing future business at this location.

RangerBob

Sep 19, 2011

My wife and I were in the market for Tundra Crew Cab and met with Mr. O'Connell. The salesman was arrogant and nasty. I suggest anyone seriously looking for a Toyota try Richardson. As a buyer I felt that my questions were avoided and never got a straight answer on price. However the dealership is beautiful and the salesmen seem nice and courteous. There are too many Dealerships in the North Texas area. Go someone else!

Family man

Sep 19, 2011

The highest quality buying experience I've ever had. Thank you to Phillip Pratt my Sales Consultant, for the most enjoyable experience I've ever had in purchasing a new vehicle. You had the right car,(lots of inventory) brought together the right team and in less than 45 minutes the deal was done. Greg Stephens your Control Manager, and John Baldwin in finance, the professionalism never ended. Phillip, You listened, you worked to satisfy my needs and found the car. Thank you! Russ

bauckhouse

Sep 14, 2011

This was my second Toyota and my very first new car. I found the car online and Richard was very helpful over the phone. He had the window's tented the very same day so I could pick it up. He was genuine and very knowledgeable. I would recommend Pat Lobb of McKinney to everyone! Thanks!

a_curtis

Sep 6, 2011

I found the vehicle I was looking for on-line and Matt Scott was very helpful in setting up our Sep 4 appointment to view it. All employees we encountered at the dealership were friendly, helpful and curteous. Larry Parks, despite being extremely busy that afternoon, took all the time needed to make sure our initial questions were answered and pair us up with Chris Cole, the sales rep. The only shortcoming during the entire visit was when Chris got us to the vehicle, we all found it had not been detailed. Chris was low key and pleasant thoughout the process, and since the vehicle was not a Toyota, he made sure he found the answers to questions he could not answer off the top of his head. Working with the finance department went very smoothly, and by the time we were ready to leave, the vehicle was fully detailed and ready to go.

mariaux

Aug 29, 2011

This was probably the most pleasant experience I have ever had at a dealership. I normally hate shopping for a car. I found Mel to be low pressure, very knowledgable, and a very nice person. He answered all questions and made us feel comfortable with our choice. I highly recommend to anyone buying a car, go by and see Mel Williams at Pat Lobb Toyota. Chris in the Finance Dept was also very helpful in our purchase. He made the transaction quick, seamless and provided all the information we needed to make the best decision. If the service department is as good as these two gentlemen, I will be a repeat customer.Thanks,Tony Mariaux

kjnpuppy

Aug 23, 2011

First time Toyota buyer. (really). Made the whole deal virtually by phone and internet. Richard Wilson did an outstanding job. If the truck is has good has the deal, I will be a Toyota dealer for a long long time

kimmy751

Aug 20, 2011

This is our second time to purchase a new vehicle at Pat Lobb Toyota and plan to go back again to make another new purchase. We have recommended this dealership to several people. They are so easy to deal with the experience is so smooth and very organized. They really seem to care about the customer. We highly recommend them.

isvajda

Aug 17, 2011

Phillip, Larry and the guys at Pat Lobb Toyota absolutely provided the best, most comforting car buying experience I have ever had. Phillip was extremely professional and his customer service and professionalism were top notch. I knew that I wanted the Tundra when I came in so it wasn't that he needed to sell me the car, it was just for him to get me the right deal at the right price. I had a trade-in that I still owed on and I was excited when I was able to get out from that car and into my nice new (to me) Tundra at the price that I had in mind. He was extremely personable and down to earth and his experience with success in his business shows. Thanks for everything!

jag6543

Aug 16, 2011

Absolutely fantastic service. I called ahead and was told to bring it in and the work would take 45 minutes to an hour. It was in and out in 45 minutes, as promised. All my questions/concerns were addressed and everyone was very open, friendly and knowledgeable. Very refreshing. On top of all that, I absolutely love my Prius (70,000 miles and still counting - all of them put on by me) and appreciate it receiving good service!!

mcaleavy123

Aug 10, 2011

Thanks to Mel Williams (the sales rep)I was able to get a great deal on a Toyota Tundra. Mel was a great sales rep to work with and was not the sterotypical cars salesman that you don't want to meet when buying a car. He was friendly, professional and competent. If you are looking for a Toyota, without hesitation, I would highly recommend using Mel Williams.

isvajda

Aug 10, 2011

Phillip, Larry and the guys at Pat Lobb Toyota absolutely provided the best, most comforting car buying experience I have ever had. Phillip was extremely professional and his customer service and professionalism were top notch. I knew that I wanted the Tundra when I came in so it wasn't that he needed to sell me the car, it was just for him to get me the right deal at the right price. I had a trade-in that I still owed on and I was excited when I was able to get out from that car and into my nice new (to me) Tundra at the price that I had in mind. He was extremely personable and down to earth and his experience with success in his business shows. Thanks for everything!

paulasue75

Aug 8, 2011

1 of the 2 cars we purchased was for my 16yo. He has been treated with respect and courtesy in dealing with the staff. Awesome!

lynne.brown

Aug 6, 2011

My experience with Pat Lobb's dealership was incredibly customer service oriented. Kris Butler was our Sales associate and he was great. Kris was thorough, patient, and very informative. My husband and I would recommend him to anyone we know. The manager, Ken Sisk, came by to inquire about our experience and what they could do better....No complaints. Robert Castle, a sales manager as well was communicating with me via internet prior to our visit. This whole experience was so positive, it's difficult to find the correct complimentary words.In closing, being in sales myself, what a wonderful Saturday afternoon and sale.Lynne Brown, RNRegional Heart Failure Account ManagerWalgreens Infusion Services

moofyoglory

Jul 27, 2011

From my first internet inquiry, This dealership was heads and shoulders above the rest. I scoured the greater dallas area...EVERY toyota site was visited...most with a car or two that met my needs and price, But the McKinney location was superior. From the moment I pre-qualified on line to the time we were handed our keys, the sales team was dedicated to making the Toyota experience a professional and relaxed one. Most dealers have many fine quality cars but this dealership has fine quality people who represent their company in such a positive way. They explained every step, showed us every bit of information and even took care of our son as we navigated the process. A+ A+ for Vanessa in Finance too! Thank you Toyota Team...we love our new Highlander!

hurst442

Jul 23, 2011

Matt Scott was a wonderful and friendly salesman who cared very much about the quality of vehicle that was being sold to us. There is not another salesman I have met in my life yet that was more honest than him. He is the one I would recommend buying a vehicle through everytime. Thank you Matt!

txhank61

Jul 4, 2011

Fantastic Experience! jim palmer was so friendly. he had the car ready when we walked in. im a customer for life. go to pat lobb for all your auto needs

cindirush58

Jun 20, 2011

Everyone at this dealership is awesome. Our salesman, Anthony McPhearson was the best! he keeps following up with us even after we have purchased the car. The finance department was very organized and our finance personal was extremely courteous. we got a great deal on a used RAV 4. I love my car! Thanks to Anthony and everyone at Pat Lobb in McKinney. I would highly recommend this dealership to anyone.Oh, and the dealership is designed around the "being green" concept. It is beautiful.Cindi RushDenton, Texas

bobdanyla

Jun 7, 2011

My son and I recently purchased a Toyota Tundra from Pat Lobb Toyota and could not have been more pleased with the overall experience. Our salesman, David was knowledgeable and patiently answered all of my sons questions. I would definitely recommend buying from David and Pat Lobb Toyota.

ddemoss

May 28, 2011

We had a 2008 Highlander and loved the car, but wanted a few more bells and whistles than our base model, so the only decision we needed to make was which one. Everyone at Pat Lobb Toyota that we interacted with was courteous and helpful and really cared about our experience. After agreeing to purchase one particular car, we made a last minute change and they didn't miss a beat. The car was ready when we agreed to pick it up and a couple of small issues with the exterior were addressed quickly. Alex, in the service department, spent lots of time with us going over the features that we weren't familiar with and enabling blue tooth on both of our phones. I don't know if it was just by chance, or because I was there on a weekday, but I had the opportunity to meet Pat Lobb and I understand why every employee treats the dealership as their own. He has instilled a team mentality with everyone there and I truly believe that they want to make your car buying experience as pleasant as possible. I was surprised to find out from Alex that the dealership offers free car washes for all Toyotas. The only car buying experience I've had that compared to this was at the old Park Place Dealership when I bought a used Audi convertible and was treated like I was buying a Bentley. I spent a little more money than I wanted to, but my wife is extremely happy and the overall experience was first rate.

robertsarge

Mar 8, 2011

This is my second purchase at Pat Lobb. I purchased my 2010 Prius via the web and Larry Parks with total and complete ease. Larry is very easy to work with, very direct and no running around. Gets to the bottom line right straight away. I was in requirement for a new 2011 Tacoma, and Larry yet again made the whole process seamless. Very professional and his customer service is impeccable. Thank you Larry for making my purchase on this Tacoma the same as my Prius! Easy!!I also love your service department. I had a issue with my Prius, and the service director Arik R. Florczak took care of me within 25 min of my email sent to him with my concern. This is a dealership that cares about it's customers. Reason being why I bought my second vehicle last week the 2011 Tacoma. I will highly recommend this dealership to everyone I know. Robert J Sargeleski

007gbmjr

Feb 26, 2011

The Pat Lobb dealership goes above and beyond any other - anywhere! Whether buying or service NONE compare, Spike is the best and very patient even with my wife and her dealings with the Pat Lobb dealership, she is very satisifed.I must have looked at 6 or more cars in several visits over time before buying my Corolla.Got a DEAL!Also called him when even going to other dealerships and got advise about different things to watch for at them, He knows just what they will try and pull, that HONESTY brought us back.Honest sales and service. If you want exceptional customer service, Pat Lobb is where to go. We have bought 3 vehicles here in the past 2 years and have NO complaints, they take care of ANY issues that might pop up.Always feel welcome buying parts, service or just touching base with any employee that works there. I can even drop in just to say hello, and all the employees I stop take time for me.I mean ABOVE and BEYOND......Thank You Pat Lobb!

1Texana

Feb 16, 2011

We will travel 40 miles through two counties, past other Toyota dealers to get to Pat Lobb Toyota in McKinney to purchase and have serviced our new Toyota Priuses. Spike has gone out of his way to help us get the best vehicle for our needs for the best price, letting us take all the time we needed to decide. After the sale, he is personally just as available and helpful to his customers for any questions or problems that need to be solved. He is knowledgeable, honest, friendly and a straight-shooter who is a person of his word. He is a professional who makes it easy for you to get exactly what you need, and he follows up with you to make you are taken care of properly. I highly recommend him to everyone. Mike Weiss of the body shop is another caring Pat Lobb employee of integrity we are happy to recommend. He not only professionaly assessed our exact repair needs after our 3-month old car was side-swiped by a hit and run driver, but also saw to it that our vehicle was fixed and restored to its previous glory quickly, for a fraction of the quote we had received from an unscrupulous body shop dealer closer to our home. The Service Dept personnel -even guys who open your door and escort you inside - are polite, helpful, honest and go above and beyond to do whatever it takes to fix a problem to our satisfaction. Their service hours on Saturday are great. We feel pampered whenever we come to the Pat Lobb facility; the building is an interesting and enjoyable place to visit, being an eco-friendly LEEDS certified building, unlike other old dealerships with noisym smelly and depressing waiting rooms. I haven't had such wonderful service since I owned an expensive luxury vehicle years ago, and feel like we are always treated at Pat Lobb as good as if we were a member of their own families.

Toyota_Woes

Jan 18, 2011

We took our Toyota in for warranty work and they concluded that there was nothing wrong since the "Check Engine" light was not on. This, and they had the nerve to act as though they were doing us a favor because they'd checked and cleaned one intake component during the service. Their customer service is shoddy and they're rude at times and generally unhelpful most all of the time. I cannot recommend them because of their attitude and the fact that they never actually fixed anything. The problem continued to happen after taking the vehicle to them twice.

bobblankenship

Jul 8, 2010

I had never bought a used car from a dealer before so I was a little apprehensive going in. Found one of interest on the internet at Pat Lobb and contacted them re its availability. Spike responded by phone and the process began. Spike stayed in touch by email and phone, even giving me a fair quote on my trade in, so I finally decided to meet him and see the car. When we met he was very professional in his demeanor, answered my many questions, exhibited great patience while I dragged my feet about buying or not. He loaned me his office while I phoned my wife and, finally, we decided to buy the car. Spike drove me to my bank so I could get the check and spearheaded a smooth process of the many forms and paperwork needed to seal the deal.So far the car is as good as we had hoped and I came away from this transaction with a very positive taste in my mouth about the whole process. Spike was really good do deal with.Also, the dealership's physical facility was very professional and impressive.

palagitoi

Jun 20, 2010

Being in the military one moves a lot, Spike took the time to understand my needs and met every request within reason. He met my family and I at the airport with papers in hand, handed over the keys and left us to start our new adventures in Texas. Thats the short version, 2 weeks of emailing, phone calls to and from Germany Spike was able to honor USAAs' price voucher and got me a great deal on a 2009 minivan. We flew from Frankfurt Germany to Dallas Fort Worth. I was worried he would not be out there with an hour and a half delay, but he was there! The transaction was smooth, well timed and very professional. I am very pleased to have our new minivan and 800 miles and 3 days later I am writing to let all you service members know if you go through Spike and USAA you can not go wrong. Spike was wonderful in answering all our question, handling any concerns and making sure all paperwork was complete so we could just drive off into the sunset after our 12 hour flight. It was perfect.

ohiogirl79

Jun 16, 2010

There is no such thing as "Customer Service" here at Patt Lobb. Service Dept. employees are thick-headed. When the work wasn't satisfactory the Service Dept. Supervisor never apologized nor looked me in the eye. He did have his crew fix the situation though. With as many problems that Toyota is having right now and the amount of competition out there I would think they'd be tripping over each other to please the customer. I will drive all the way to Plano or even Rockwall now. This was not just one incident....it was the last several times I took my car there. Good Luck, Lobb.....you're going to need it.

bhooper

Jun 13, 2010

First I need to be clear, I have not yet purchased my vehicle yet, but will be doing so in the next couple of weeks and it will be from Pat Lobb Toyota. The reason is simple, Mr. Phil Watson.We are looking at the Prius and Pat Lobb was the fourth dealer that we had visited after going to Toyota of Dallas, Richardson, and Lewisville. Even though we have done a lot of research and read everything we could find we had several questions and we also wanted to drive the car. We were greeted in a very friendly manner and after saying that we were only looking and would not be purchasing today, Mr. Watson indicated that that was not a problem and invited us inside to review exactly how we wanted our Prius configured. We spent almost 30 minutes going through all our questions and Phil brought up several things that we had not considered. Phil was the first salesman that actually seemed to know the Prius and could answer all our questions. He was also patient as we at one point argued with him about an option and he very politely went and grabbed a Toyota reference book and showed us the answer and then pulled up a Prius and showed us how it worked. Based on what we discussed we were able to determine exactly what we wanted in our Prius and Phil found one in stock and we went for a test drive. Very enjoyable drive as Phil told us he was going to be quiet and let us pay attention to the car. He did and only spoke when we asked a question.Got back to the dealer and Phil just asked when we would like him to follow up and if we would mind meeting one of the managers. Great experience and if you are planning on going to Pat Lobb I would recommend that you ask for Phil Watson. We will definately be buying from this dealer and this salesman!!!!!!!!

springing

May 7, 2010

Knowing my interests, a Pat Lobb Toyota sales rep called me to see a car that night. It seemed great (in the dark) though the price was higher than I could afford. The price came down slightly and we agreed on a price pending a clean "quality inspection" the next morning.While this 2008 Civic was in the cleaning bay the sales rep told me that the car had passed a thorough inspection. At that point the dealership attempted to add a new $595 fee for servicing the car. This fee had not been agreed to and violated our hand shake. After some effort they removed the fee. Unfortunately I signed the papers and picked the car up at twilight.I did not drive the car the next day, but the following day I discovered that the car had been in an accident. The paint and body work were substandard. In the trunk the sheet metal seems to be hand cut and remains sharp. There was rust in the spare tire well. The paint is forming boils in places.The rep showed no interest in righting the situation. I never got an apology, an "I'm sorry," or any sense that arguing would be productive. There is no way that the dealership's appraiser missed this obvious accident. Anything close to a "quality inspection" would have uncovered this workmanship. A sales rep that has been in the business for going on 20 years surely can do better at providing an honest assessment. Perhaps the parts department is worth its salt, but the rest of the folks at Pat Lobb Toyota need training.

gotdeal

Jul 29, 2009

Talked to Spike on the phone & asked him about the ad on their website. He said come by & he'd give me the best deal. So I came & waited for him for a while. Told him that I was looking for 2009 Camry LE & what my budget was. He said the ad $17,999 for the Camry LE was just for the base but they didn't have anything like that. All the 2009 Camry LE are red with options that I have to pay extra. He said "why don't you get 2010 for a little more" but I told him that my budget was under $20k. I told him that I want to trade in my clunker & he told me that he's not sure if the government pays for that. He said the government hasn't paid them yet on the clunkersso we went back & forth on the price. He said that I was wasting his time & my timebecause he had customers waiting for him. When I was in his office dealing for the car he stepped out & talked to other customers & left me waiting again & again. So when I picked out the car that I wanted, I told him if he could reduce the price, he said he'd have to talk to his manager. So he came back with the price $100 less than the previous price, I told him that was still over my budget. He said "if you don't like the price, then why don't we part ways" I told him that I wanted to buy that car but he didn't seem to care & didn't want to sell me that car. So I said "are you gonna let me walk out with only $200 difference?" He didn't say anything so I walked out & left. I'll never come back to that place again.

jlbtravel

Apr 4, 2009

I had been to a couple of dealers in my search for a New 2009 Toyota Camry. I had fallen victim to Toyota of Richardson and Toyota of Dallas and their pricing lies. I was told by both dealerships that the advertised price on the Camry of $15,995 was for a brand new Camry automatic and a LE. When I go to the dealership I found that it was a preowned or a manual transmission and on top of this they didnt even have the advertised car in stock. All Lies. I then went to Pat Lobb Toyota of McKinney and was greeted quick and professionally by Josh Barnett. He brought me inside and set down with me for 20 minutes and asked me what I was looking for and what options and colors I was interested in. After narrowing down the options and color he told me that he would find me the least expensive Camry that fit my needs. Also he went out and brought the car to the front door for me and I didnt have to walk the dealership to find my car. He never asked me my credit rating or to have my SSN before we found the perfect vehicle. He was only interested in my wants and needs first. After we found my perfect Camry we came back inside to discuss figures. He made this part so quick and easy. He showed me 3 different options and was not pushy or agressive just informative. I picked that option that best suited my budget which ended up being a lease. Great service and great honest dealings.After numbers were agreed upon I was in Finance before I knew it and was treated professionally and was given options on warranties and stuff like that. Never felt pushed. By the time I was out of finance Josh had my Camry ready, cleaned and with a full tank of gas. The whole process took 56 minutes from when I cam in to when I was out of Finance. I have to say that I was impressed. No pushing and great service. Josh then went over the Camry with me until all of my questions were answered and then gave me a copy of his card. He told me to call him anytime for any questions. I will be going to Josh Barnett for all purchases after this.

skanagala

Apr 4, 2009

I had very good experience with this dealer i will strongly recommend him i bought my 09 highlander, I went through SamsClub they gave me Spike as my contact person. He is very helpful and all negotiations happened on email. I went there with price and options we agreed and done with deal in 30min. No pressure tactics for sale. I wont say same with Finance department they try to sell me some extra stuff which is very easy to say no and move on.