Used Cars for Sale at Parkway Chevrolet in Tomball, TX

Palovic

May 4, 2016

I recently was in the market to lease a new vehicle and had narrowed options to GMC and Chevy. By luck, the first person to approach me as soon as I got out of my car at Parkway Chevrolet was Wonder Woman Jacki Burke. I will say that she made the entire experience very pleasant and easy as well as finding me a great deal on a new Traverse. She takes great pride in what she does and it reflects in the commitment she provides to getting the best deal for her customers. Would highly recommend seeking Jacki out if you are in the market for a Chevy.

Happy Car Owner

Apr 30, 2016

If you truly want the best experience in buying a vehicle, then ask for Gina Treadwell! She has more Heart & Soul then you can imagine. No fast talking sales person that tries all the tricks! She is honest, caring and really wants to see you walk out of Parkway with your new vehicle. Ask for her!!! You will not be unhappy, as she is really going to do everything in her power to help your deal get funded. When you leave Parkway, you leave in your new ride, jamming to music with a happy smile on your face. My financing was challenging and I was so worried my new car vision was just a dream. Not at all, as Gina and Parkway made it happen!

Kendra

Apr 27, 2016

I had an awesome awesome..experience. My car was literally falling apart. I'm a single mom of 3 with not much extra money. My credit isn't the best but Kim and Jose helped me every step of the way. I was a difficult customer. I got frustrated but I left yesterday with a Brand New 2016 Chevrolet Malibu. I'm so happy. Kim & Jose totally rocks!!!

LindaR

Apr 24, 2016

Great experience, very friendly, knowledgeable representative

Amanda

Apr 20, 2016

Great service. Very military friendly. Overall very simple process and bought two new cars. Amazing Sales Rep Johnny Saldana got us into exactly what we both wanted. Thanks Parkway!!

jesus10109

Apr 14, 2016

no games no jokes just straight talking businessdeal was done in less than an hour totally satisfied with sales person JACKI BURKE (WONDER WOMAN )

Rachel Prince

Apr 10, 2016

Jacki Burke worked her butt off to put me in my beautiful 2013 Dodge Avenger. I went in there expecting just to look & didn't have high hopes of getting what I wanted but this lady here pulled it off! For the first time ever I can say I LOVE MY CAR!!! My experience at the dealership was a one stop shop & completely hassel free. I'll be recommending everyone I can to her because of my experience with her & if she can get me in my car she can probably do the same for anyone because my credit IS NOT, I repeat IS NOT good. Thanks again Jacki!!!

Sharon W

Apr 1, 2016

I had such a great experience at Parkway Chevrolet with my car purchase I recommended my sister Climmie Butler to visit the Tomball location. Once again Parkway exceeded our expentation. Mark Croom was very patient and knowledgeable and made sure we understood all aspects of the salescontract. I will continue to recommend this location to friends and family.

Judy

Mar 23, 2016

First time to Parkway Chevrolet. I was met by Brandon Sinegal. He was such a great help. He made the buying very easy. After the deal was made he helped me transfer all my things into my new car. As I was driving out here comes Brandon. He saw that I had forgot to remove my 2 garage door openers from my old car. Boy was he a lifesaver! It is an hour and a half drive to my place. I am so glad I had Brandon there to double check everything. Very nice and polite young man.

Ashleynolan86

Mar 22, 2016

Ms. Jacki Burke was the best. She got straight to the point without all the B.S. I recommend any one to use Ms. Jacki.

Shoffart

Mar 19, 2016

After a few years and dealin with a bad experience in another dealership!! I am very glad to say that God put me with the right woman!! She was awesome and educated me and my husband through the whole process.. I have never met a woman so transparent and nice in a dealership!! I can define fly say she made a difference with myself in regards what else can be done with us in order to get the car I wanted!! Thank you so much and if someone ever need anything call Mrs. Burke she is a real Wonder Woman!!

james burke

Mar 19, 2016

I have credit problems Jacki worked her butt off trying to get me into a new car. even tho that didnt work out I was treated with respect and Jacki pointed me to somebody that could help my situation.Jacki is the wonder woman of customer service

Karen Cole

Feb 29, 2016

I didn't purchase a vehicle at this time but I spoke with Trina Muse. She was very helpful and very knowledgeable.

David N

Feb 28, 2016

This is the first time I have been to a car dealer an had wonderful experience. The Sales man ( Chris Donald ) was great he went above an beyond to take care of everything he could and he treats you with respect. And Andrew also was great on doing the financing. You are treated like family. If you are needing a vehicle go see Chris Donald

satisified customer

Feb 16, 2016

I was shopping to purchase a vehicle, I wasn't sure exactly what I was looking for. In the beginning I spoke with Christina in Internet sales, she was utmost helpful in helping me decide what type of vehicle best fit my criteria and budget. Then I was turned over to Jeremy, which by the way made my purchase so easy and non stressful, I would recommend him to anyone that is interested in buying a new or used car. The car that I purchased was a used car, and there were a couple of things that I was interested in adding to my car, That's when I met Helen Brown, she was very helpful and also helped me a great deal. These people made this buying experience the best that I have ever encountered. Their follow up after the purchase is amazing as well. Andrew Clark and Forbes Durdin were also fantastic. I called Helen Brown about a week after my purchase wanting to install a back up camera, she was very helpful, and extremely nice and I have my back up camera installation scheduled. In any near purchases for myself or family and friends, I will always come back to Parkway Chevrolet and highly recommend them to anyone interested in purchasing, a new or used vehicle, or any after market. Thank You for this great experience.

Gail

Feb 16, 2016

I was shopping for a new car. There were a few things I wanted to change/add. I was referred to Ms. Helen Brown. She assured me that we could do whatever I wanted, and was most informative and answered all my questions. Unfortunately, due to financial changes in my own situation, I was not able to proceed with the purchase. BUT, when I am ready I will go to Parkway and I will see Ms. Brown for my modifications. Thank you

Happy Momma of 3

Jan 31, 2016

My husband and I bought 2 vehicles at Parkway in the past 5-6 years. We are now in the market again, but hoping to find the perfect car for our 18 year old daughter. Parkway is no longer conveniently located to us because our family moved. We tried a few other large dealerships around our new home, and we were sadly disappointed. We have yet to find 1 Finance manager with integrity. Andrew at Parkway sets the standard very high and we looked around, 4 other large dealerships were not only unprofessional, but straight up rude. I will return to Parkway Chevrolet for my daughters car and my family and I will never waste another minute anywhere else.

A Really Disappointed GUY,Cypress, deserves Better

Jan 30, 2016

Not the best car Buying Experience that I have ever had.....and I've bought over 25 cars in my life time. Not sure if I can put a direct handle on the worst part of this experience....Just overall BAD....Salesmen was less than Honest...Quoted different prices, on the Internet and then when in the dealerships....of course another story.....Shouldn't they be tired on this??? Same old practices....Overall experience.....BAD......btw...I did buy the vehicle, However I would AVOID this place, and so will my future money......Lying is just not a great way to build a relationship!!!!!!

Steve Potvin

Jan 27, 2016

We came to Parkway because of our past experience with salesperson David Trammel at another dealership. David doesn't do a the Hoci Poki. We told him what we needed with some latitude to details. David as usual got us where we need to be without the running back and forth. We picked the truck up today. David didn't just pass us on to financing, he followed thru with Josh Zimmerman to make sure our needs were met there, also. After all was signed and I was ready to go I realized I wanted extra keys, David could have just said the parts department is that way but he personally took be over there and lined me up with the extra keys. Our previous experience three years ago with David was just as rewarding. This kind of service is what makes you follow a salesperson to their new place of employment

Proud Mom

Jan 22, 2016

Our salesman, Brandon Sinegal, was absolutely phenomenal. I cannot say enough positive things about him! I will tell you that he was patient, kind, and very knowledgeable. He took the time to explain each and every button, showed me how to move the seats (second and third row adjustments) and acted as though I was his only customer of the day. You can tell he is a very genuine and thoughtful person. We had three small children with us and he did not hesitate to greet them, show kindness and loads of patience throughout the entire purchasing experience. He has definitely earned a lifelong customer with me and our entire family. The entire establishment of Parkway is the type of buying experience you can only dream of. The owners greeted us with kindness, and allowed my children to play with their puppy while we were in financing. This is the type of place you see on TV, where the car buying is a smooth and easy process. The owners and fantastic! Victoria was a HUGE help, laying down all of the ground work before we even walked in! The finance manager worked us the best deal around! Parkway is the only dealership we will buy from, from here on out!

Florencio

Jan 18, 2016

Floyd help me in get myself into a truck that fit my needs, he got me into to test driving my truck before buying my truck. I had his 100% attention, and he answered all my question and has given me a good deed in coming back in the future to purchase another vehicle.

Kenneth Lake

Jan 4, 2016

Recall work was done in a timely efficient manner.

Jacqueline Morales

Jan 1, 2016

From the moment I arrived, every body was so friendly. A huge thanks to Larry Lightner, he is very professional very efficient, and answer all of my questions.I'll definitely keep going back for future repairs!!

Danny Westbrook

Dec 31, 2015

Great experience with getting our deal done quickly

Donna Schulze

Dec 28, 2015

We are repeat customers to Parkway Chevrolet - the dealership is out standing in customer service both during the time of sale and down the road for auto service. We rate them #1 out of all the auto dealers we have purchased from. Donna Schulze

James Mayfield

Dec 28, 2015

This is my third vehicle I have bought from Parkway and each was a great experience . I have had all my service done there on each vehicle and I can't say enough good about the service department. Other departments which deserves mention are the finance, after market, and sales. They all do an outstanding job. They really go to the extreme in treating the customer right and fair. I should mention I have worked in sales at other dealerships over the years and Parkway by far is the best for customer service.

Robert Maeder

Dec 28, 2015

completely satisfied. comfortable waiting area.Upon driving in, promptly served.

James Hardy

Dec 24, 2015

Everyone treated us professionally but at the same time with personal recognition and friendliness. We felt we were offered a very fair deal buying our car and every concern we had was answered.

Suzanne Ramirez

Dec 24, 2015

Very friendly people that are welling to TRY THERE BEST to meet your Needs..

Vicente Lopez

Dec 24, 2015

the salesman Brandon Sinegal and Rod Martinez finance manager are the BEST I will recommend them to every person that I send to Parkway Chevrolet.

Bruce E. Williams

Dec 24, 2015

My wife and I had no intentions of purchasing a vehicle in one day, our apprehensions were quickly removed with the professionalism displayed from Salesperson Brandon Sinegal. Brandon, took his time to assure us that he would take care of the entire process from start to finish, get us a great deal for our trade in and a new SUV to meet our growing family needs. At no point during the transaction did we feel pressured to buy, which we cant say for most dealerships in the Houston area. Parkway Chevrolet and Brandon Sinegal have earned lifetime customers! Im already thinking about my next purchase and it surely will be from Parkway Chevrolet and Brandon. The entire team: Brandon Sinegal, Finance Director Whitney Babineaux, and Sales Manager Jarrett Reece are STELLAR employees!Thank you.

Deborah Geisler

Dec 23, 2015

I have bought 3 cars from Parkway and have been very satisfied. They are very customer service focused.

Christopher

Dec 22, 2015

I had a great experience. Parkway was the first dealership that did not run a smoke and mirror game. They held to their promises, they gave me TOP DOLLAR for my trade and they gave me the best price on my Suburban. I will not shop another Chevy dealer even though they are a 40 min ride from my house.Thanks Parkway

Robe

Dec 20, 2015

Love it! Chris Cherry is the best guy! Made our purchase easy and supper smooth! He took the time to help us and explain everything! Best guy ever! We will definitely come back and recommend him and the dealership! You are the best CHRIS!

Dawn Lambert

Dec 18, 2015

I have a 2015 Camaro. some light appeared on the dash. This happened on a Saturday afternoon. I called Parkway and they stated I could bring the car in and they would look at it. They also had a rental for me since I had to leave my car. Being a single person and having my only car in the shop,and knowing they had the rental ready to go. I appreciate the help and the way they handled my situation. The service department kept me informed of the progress on my car.

Robert Esparza

Dec 18, 2015

It was easy to get my truck's oil change.The service guy was very courteous and it didn't matter to him that I didn't purchase the vehicle from you guys. He still made me feel like a customer.

Javier Villasmil

Dec 16, 2015

The service associate was very kind and attentive. The service was done kind of fast, eventhough I did not make an appointment.

Dolores Allen

Dec 16, 2015

I scheduled my appointment without any issues over the phone. I waited for less than an hour on the weekend to get an oil change. I was very happy with the courtesy of the staff and the service.

Andrew

Dec 10, 2015

Bought a used vehicle from them on the 8th drove it home that night. The next morning on the 7th the Tire pressure sensor light came on. Being that it was less than 24hr since we bought the car. We called the dealership they told us they wont even look at it. For us to take it to a repair shop.Never going back to this dealership.

Marla Youngblood

Dec 10, 2015

My service Advisor was friendly and listened to my concerns regarding my vehicle. The service team did a fabulous job!

Non review person

Dec 9, 2015

My wife just picked up our Traverse We spent 1,723 dollars the car was dirty it had some air freshener sprayed in it to cover up some shop smell I am guessing. The low air pressure tire sensor said 27 psi. The car was dropped off on a Monday , Tuesday it was looked at, I was advised the power steering and the coil would be covered under the extended warranty. The motor mount would be covered under the GM powertrain warranty. I was also tolled the brakes needed to be done as well. It took one day to get the extended warranty approved by the provider the service advisor had the brakes done on that day. He said the car would be ready Thursday or Friday. Thursday he informed me that I now needed struts because the last time the car was raised up they stuck in the extended position. My first quote with Larry the service advisor was for a little over 1,100 dollars now there was an added 600 dollars. I was on my way to pick the car up on Friday And received a phone call that the car would not be ready until Tuesday because no one had checked to see if a motor mount was in sock. I did get a loaner car on Saturday this did help for the weekend. Tuesday Larry called me Late in the day saying the car was ready and the bill was over 2,000 dollars. I went over the bill with him discussing what he had tolled me previously. He came up with 1,723 amount that I paid. There was numerous time I tried to call my service advisor over the week the message usually picked up, If I pressed 1 to speak to another advisor I got the message all service advisors were busy,this seemed odd to me. I have dealt with this dealership many time in the past this was not a pleasant experience.

Linda Herrera

Dec 9, 2015

It took a while, but in the end I was glad that I got my truck serviced. They were really busy, I do not blame them. Good job!

Billy Griffin

Dec 9, 2015

If you need to get a new car go see Frank Romano at Parkway Chevrolet. I went to buy my wife a new Camaro for Christmas and he made it so easy it was unbelievable the best new car buying experience I've ever had.Frank made things so easy and so simple I would go back again.He just made things so simple and so easy it was unbelievable for a new car buying experience.Parkway Chevrolet that's my new dealership!!!!

Keith Skopal

Dec 4, 2015

David made everything smooth and easy, thanks Parkway

Debrah Little

Dec 4, 2015

I called around to a few dealerships not knowing where to take my 2014 Chevy Corvette for service. All the girls in service dept were so rude I just kept calling another thinking I am not taking my car there and dealing with these people. Then I called Parkway and I believeI talked to Craig, so nice explained everything was a joy to talk to on the phone set me allup for the next morning.. I had a 7:15 apt and I arrived at 7:00 I was met by Rodney a service manager and was totally helpful and kind. At 7:05 while I was waiting for my ride they already proceeded to pull m car back to there service dept. I was then so happy when Rodney called me and told me it was done at 3:00 It is such a hastle getting rides and there was no rental car available. So thank you for the prompt service and the great assistance I rec'd from all.May I had this is the cleanest dealership I have ever seen. Thank you!!

Kenneth Meyer

Dec 3, 2015

I made an appointment on line and dropped my vehicle off at the appointed time. The service manager was very friendly and told me he would call when the vehicle was repaired. He did call as soon as the vehicle was ready. nice friendly folks.

David Sinegal

Nov 30, 2015

Went to Parkway Chevrolet from Lafayette LA with a certain budget. Left Parkway Chevrolet with the truck of my dreams. My salesperson was Brandon Sinegal"Great Job Brandon" I appreciate your professionalism and the service you rendered. I'll definitely tell everyone about Parkway Chevrolet and my salesperson.

Joseph Okopinski

Nov 30, 2015

Service was provided in a timely manner. I was kept advised of the progress.

Joseph Coy

Nov 27, 2015

Johnny was great, he did everything that we asked.

Candace Wrobel

Nov 19, 2015

The buying process could have been a little quicker. I work in retail and understand issues in staffing, but when your financing takes forever. We arrived shortly after 7 pm...I had already done my research so I came in knowing what I wanted to look at. Nick Barker met us with a wonderful smile and was not overtly eager to help us...meaning there was no pressure from the beginning. We quickly found the Spark, got the keys and was ready to find out how it handled. Five miles later I was ready. We went inside and filled out the credit request...a few minutes later we were ready to go...about an hour or so later we knew about classes that Nick and I had taken in high school and that he lives close to where I work...and still no financing. We ended up leaving close to 11 pm. Good thing we really didn't have dinner plans, as it was my father's birthday. Dan Lyon is a very pleasant man but he NEEDS help, maybe an assistant to type up the paperwork for him to explain. I went back two days later to drop off a check and there was a guy waiting (as was I AGAIN) and he was PAYING for a car and wondered why he needed a finance guy and his salesperson kept apologizing for the wait.

Matthew Stewart

Nov 18, 2015

First vehicle purchase great experience ask for Shawn babineaux great guy not to pushy and knows his stuff!

Jerry Tweedle

Nov 18, 2015

We did not go there to buy anything, we just wanted to see what Chevrolet had to offer. Our salesman, Mr. Cherry, showed us exactly what we wanted and we agreed to a price that was within our budget. Even the finance manager helped us keep our payments affordable.

Amber Clevenger

Nov 18, 2015

Eli was great and he handled me with respect and care!

Tom Dempsey

Nov 18, 2015

This was warranty work. Beautiful job...... and they found a recall I didn't even know about and fixed that too.

Robert Ferguson

Nov 17, 2015

David Croft and team took excellent care of me and my vehicle.

Jeff Prunkard

Nov 17, 2015

Everything was done well and on time. As always, the Service Writer was courteous, helpful, and pleasant.The only nagging issue I have with this Dealership is their constant bumbling with paperwork. My Service Writer was new, so some of this can be attributed to lack of experience (and the BUSY Saturday I visited), but the business systems they use caused me to visit three different people just to pay and leave. I was there for 15 minutes just to pay. Fix this and the experience was flawless.

John Inglis

Nov 14, 2015

Parkway has a friendly and courteous staff; their internet sales, floor sales and financing staff are professional and accommodating. I had a pleasant experience purchasing my new vehicle from them; they made it easy to make my decision about making the purchase. I will return to Parkway when I need another new Chevrolet in the future.

John Blackburne

Nov 13, 2015

This is my 3rd service visit to your dealership and each one has been excellent. Cindy Hepner is first class to deal with and makes the process run like clockwork.

Jeff Gale

Nov 11, 2015

It was a standard service visit: Made online appointment, met service advisor and reviewed exactly the work I wanted done and requested advice on some potential issues, service advisor kept me informed of work status and called upon completion to pick up my car.

Leilani McMurtrey

Nov 11, 2015

From the moment we stepped on the lot, we were treated with respect and excellent customer service. Our Sales Representative, Albert Bledsoe, listened to what we wanted and our concerns about the other options offered. He was very attentive in providing exactly what we wanted at the right price and in a timely manner.

Richard

Nov 11, 2015

The whole process went very smooth and they were able to get my daughter's car fix quickly for a late Friday afternoon drop off. We really appreciated it since it was fix the same day.

Lloyd Billiter

Nov 11, 2015

Dealership completed repairs in a timely manner and notified me of another problem. Explained the problem and showed me the documentation confirming the repair was needed. Thank you it helps to be fully informed!

James Owrey

Nov 5, 2015

Smooth & seamless, just like the 4 other vehicles we have purchased from Parkway.

Juan Jacobo

Nov 4, 2015

Very nice people to work with. Faraun did an excelente job in showing me the vehicle I wanted. It is my 3rd time buying from Parkway and will continue to buy from them.

Patrick Gauthier

Nov 2, 2015

The sales staff was not very friendly when I first arrived at Parkway Chevrolet to buy the Corvette but, once I made my feelings known both Parkway representatives changed their attitude and communication became more friendly.Wish you had a transportation department to pick up customers in need of transportation.

Happy Girl

Oct 31, 2015

I was very pleased with the Customer Service, Honesty and Attention that I was given by an Internet Sales Manager. She listened to what I wanted, not what she wanted to sell to me. Thank you Ms. Gina Treadwell! Ask for Gina, she is amazing!

Joe Watkins

Oct 31, 2015

Had a great experience, every helpful staff. Love the car

Linden Marchand

Oct 31, 2015

Larry Lightner Has always ben a great helpin servicing my vehicle.

Lisa Johnson

Oct 31, 2015

On a regular oil change they discovered a clacking noise and after letting me hear it, said it was a GM problem that they have had on specific vehicles and was covered under the warranty. The Service Department already had me a loaner to drive while my truck was being fixed. Although they had a backlog, my truck was fixed and ready earlier than anticipated. They are always so nice and helpful.

Reynaldo Rocha

Oct 31, 2015

The salesman we had was super nice, knowledgeable and friendly. He went far beyond our expectations. Our car buying experience as great! Jim was our salesman at parkway Chevy in Tomball Texas.

Kenneth Lake

Oct 30, 2015

Needed warranty service for a dead battery, came in at 4PM and was complete by 5PM.

Ronnie Mcgill

Oct 30, 2015

The service and people are wonderful. I have never had a bad experience when dealing with Parkway.

Jonathan Simon

Oct 29, 2015

Not much to say other than Parkway treated me in a very professional and timely manner. They didn't hesitate to accommodate a special request that I had. This was done on the spot with no "make an appointment and come back later". I have dealt with other good dealers in the past but none better than Parkway. Most of the dealers out there are no where near as attentive and professional as parkway.Do yourself a favor and check out their service shop. Very clean and organized and they get to you right away.

Christi Bowsher

Oct 29, 2015

Best new car experience ever, in and out of there in less then 2 hours.

Joseph Feminella

Oct 28, 2015

Got the truck I wanted and love it Nickole Kamran, Faraun Pruitt & Dan Lyon were great.thanks so much

Shirley Leone

Oct 27, 2015

I've been bringing my Suburban there for regular maintenance since I bought it from Parkway in 2009. My experiences have always been great. Everyone there checks to see if you have been helped, if they see you standing alone for more than a few minutes. The service on my vehicle has been flawless. My vehicle has over 135,000 miles on it, and it still runs beautifully. I can't help thinking it has a lot to do the maintenance performed by Parkway Chevrolet.Thanks guys and gals at Parkway!

Angela Lara

Oct 25, 2015

I love the service center here at Tomball Chevrolet. They were fast and friendly.

Ralph Brewer

Oct 21, 2015

Service was excellent. I waited in the service lounge for the work to be done. The wait was exactly as I was told when I arrived. I always appreciate them rinsing my car off.

Greg Martin

Oct 21, 2015

Everyone I encountered was friendly, helpful and knowledgable.

Lee Wong

Oct 21, 2015

Keep up the good work guy's. I wish there was some kind of discount for loyal customers n NOV employees on parts.

Brandt Dozier

Oct 20, 2015

It was great. People were very nice and they even washed my car.

Liz (Gary) Brewer

Oct 19, 2015

Needed service, and as usual was treated extremely nice. Parkway always makes me feel like a person and not a number! This time Gary was the gentleman who assisted me, and he was wonderful! He made sure I understood everything before I left the dealership. I love PARKWAY CHEVROLET!!!! Ms. Ray and Ms Helen Brown are also Jewels at the dealership!!! People like those 3, make people like me want to return!!

Octavio Chacon

Oct 19, 2015

I was here to get an oil change, tire rotation and windshield replacement. Everything was Excellent!

Margaret Ullom

Oct 19, 2015

Well handled by service writer. Met all commitments.

Pam Chatham

Oct 17, 2015

Everything went well. The service was great, I was informed of what it would cost. Great experience--Thank you!

Gilbert Garcia

Oct 16, 2015

My experience at Parkway Chevrolet was amazing. The Sales Representative Mellissa Psencik went out of her way to make sure I got the best deal and made my buying experience very enjoyable. I loved how Mellissa took me on a tour of all the Parkway dealership departments and made me feel like I was part of the Parkway family. Mellissa made sure my new car was wash, full of gas and walk me through setting up everything inside my new car. Awesome Job Mellissa!! The finance department was also amazing, I was done in 15 minutes. That's a record for me, I have bought a lot of cars and never has it been that fast. Got a very low interest rate and the payments that I ask them for to fit my budget. Overall I would recommend Mellissa and Parkway Chevrolet to anyone who wants to buy a Chevy.Thank You very much Mellissa, Finance department and all of Parkway Chevrolet,Gilbert Garcia

Tracy Crutchfield

Oct 15, 2015

The staff was very helpful and got me financed before my other vehicle got paid off by the insurance company

Mary Potter

Oct 14, 2015

Very good service. Very hospitable to waiting customers.

Darrell Mitchell

Oct 9, 2015

One of my final decision on perching a car from you guys was the amazing customer service i received. My salesmen was upfront and honest felt more like a friend than a salesmen.

Michele Burgoyne

Oct 8, 2015

I had not problems getting in & out within an hour. I had a great service rep. Rodney Field. Thanks for your assistance.

David Silva

Oct 4, 2015

Everyone was really helpful and I received a great financing deal with them even though I had an approved check from the bank I got a better deal.

Timothy Staten

Oct 3, 2015

Spray in bedliner installation was great. My only wish is that the truck would have been washed following service.

Dave Bozeman

Oct 3, 2015

I recently had my first oil change for my new 2016 Corvette Z06. It took less than an hour and there was a comfortable waiting area with coffee plus free WiFi so I could read the morning paper on my tablet. Todd Viereck took great care of me.Of course, the buying process for this car was made possible by 2 great people...Nickole Kamran and Spencer Doussan. Nickole was my first contact on the Internet and when she realized I was interested in a Corvette she introduced me to Spencer. Spencer is an expert on Corvettes and made the ordering process enjoyable and was able to explain all the option possibilities and make recommendations that matched my interests. I would recommend anyone interested in buying a new car, especially a Corvette to talk to Nickole and Spencer!

Charlie Mckinney

Oct 1, 2015

Oil change with Tire rotation. Very quick and courteous.

R98

Sep 30, 2015

I wanted to by a vehicle from them and they didn't disclosed the issues that the car had.They tried to hide the fact that the sun roof didn't work. I'm sure that the manager knew about it.The sale man was very friendly, but he was not a decision maker. All the time he had to walk to his manager for all offers that I made to himI WILL NOT RECOMMEND THIS DEALER TO ANYONE DUE TO LACK OF HONESTY. .

Megan Welch

Sep 30, 2015

Best car buying experience ever! Everyone from the sales person to the finance guy, great customer service!

Naomi Brown

Sep 30, 2015

I purchased a new Traverse from Parkway Chevrolet on July31st this year. Eli was my salesman, the service that I received phenomenal. He was on top of his job, and I was truly satisfied with him. Eli stayed with me until I drove away in my new Traverse. Thanks so much Eli.

brother bruce

Sep 29, 2015

I bought my "new" 2013 Spark from Mac Haik (it had 287 miles on it at purchase) in November 2013 or so. I soon realized the ac was "intermittant" (at best), and that there was a recall for this defect. Under the worst-case scenario of this recall the a/c compressor required to be replaced. I took it to Parkway Chevrolet in Tomball (closest to my house) around May 2014, still under warranty (~32k miles), and they replaced the compressor, and I drove away happy with the a/c working.Later, at roughly 40k miles, I noticed the a/c operating intermittantly. It would cut out for about a second or two every now and then. This was evidenced by a change in the temperature and smell of the conditioned air.Knowing that I was beyond the warranty period, but also knowing that an "intermittant a/c" issue existed with that year and model, I called Parkway Chevrolet to see if my issue might still somehow be covered. Parkway gave me the number for GM Customer Assistance. I called them and explained my problem.They seemed to agree there might be a problem and gave me a case number and told me it was good to use at Parkway as a chit for the cost of examining my vehicle for the intermittant a/c issue.So this morning, I drove my Spark ( of which I have only seen 2 other Sparks in my entire driving career) to Parkway, explained my issue to the Service Rep, and gave him my case number. The Rep said his Service Manager had received no prior notification of my case, had no way to look up my case number, and would need $130 to look at my car. I told the Service Rep to gimme my car back...With an out of warranty car issue such as this, I would have been surprised to have gotten a positive resolution (i.e. my intermittant a/c fixed) . What disappointed me most was their unwillingness/inability to reference the GM Case Number given me by Mickey. I even showed the Service Rep the email with the case number from GM Customer Service, but he said all contacts are issued a case number and unless his Service Manager received an email telling him of my specific problem, I am SOL.I left disappointed and angry.

Tinasumner

Sep 29, 2015

Parkway was a great experience all the way from the sales guy David Trimill to the financing guy of the 2015 Silverado. I would recommend David to others. He had patience with us when we were wanting the best prices for our dollar.

John

Sep 28, 2015

After visiting tomball parkway Chevrolet. My wife and I left very satisfied customers thanks to the service that was provided by Frank Romano. Frank was excellent and I asked him if he can make it a quick process because we had some things that we had to do and he had us in and out as quick as he possibly could.The vehicle that I purchased had a loose mirror and couple scratches. He came back to me and let me know that it would all be taken care of and fixed.

Bryan Kirk

Sep 28, 2015

The staff was courteous,and took in my vehicle promptly and helped me obtain a comparable rental vehicle. The repair was done the next morning, which was wonderful.

Joshua U

Sep 28, 2015

Went into the dealership for repairs on a vehicle I previously bought from Parkway. While waiting my son and I headed to the parking lot to dream over a new truck. Dwayne approached us and asked if we needed any help. I told him we were dreaming of owning one of these new trucks. Needless to say two hours later we drove off in a 2016 4x4 Silverado. The sales team of Dwayne and Byron worked hard to make the deal possible and within my budget. Can't wait to show up at work in my new truck

James Ohnysty

Sep 27, 2015

timely service provided by courteous professional personnel

Diana Q

Sep 27, 2015

I was actually doing maintenance on my vehicle and got a new one thanks to Eli & Rod. I had a great experience at Parkway. Eli sold me my new truck, he is a great guy and always willing to make his customers happy. Mr. Martinez in Finance is also good, wants to keep customers happy.

Silas Smith

Sep 25, 2015

Hello Parkway,You had the right Car that I was looking for on your lot.This is my second car from Parkway and each time it was a good match.Great salesmanship and financial assistance.I have friends that has shopped at Parkway and left the place satisfied with their new car. Special thanks salesman Dwayne.Thanks Mr.Smith

Denise Arnold

Sep 25, 2015

We brought out Tahoe to have the drivers side mirrored replaced. The service was excellent as usual.

BigTimTX

Sep 20, 2015

As always, the deal was easy, fast and complete in no time at all. Parkway and the members of the Durdin family are gracious and make me feel welcome each and every time I visit the dealership. Ike Farrell is a great sales associate and makes buying a vehicle an excellent experience. Thanks again for a great deal on my new Silverado!

Linda Kapsen

Sep 20, 2015

I was greeted in a timely manner and my car was serviced and ready to go in under an hour. I do appreciate the efficiency and courtesy that is extended. I would like to see my car vacuumed before it is returned to me. Is this not a service you offer? If so, I understand but I was under the impression that the car would be washed and vacuumed.

Mary Steinbach

Sep 18, 2015

We knew what we wanted and we got in and out fast.

Suzanne Johnson

Sep 15, 2015

the service was very good and the staff were very courteous

MARILYN BLEDSOE

Sep 15, 2015

I WANT TO THANK KIM HOLICK AND JOSE BARRIENTES FOR GREAT SERVICE THEY WAS VERY NICE AND HELPFUL GREAT TEAM WORK AND MARK CROON

Adolph Morris

Sep 12, 2015

The service staff was courteous, I was provided with a courtesy vehicle while my car was serviced. I was called when my car was ready and my car was waiting for me when I arrived, what more could one ask.

Matt Marnell

Sep 11, 2015

Excellent experience with warranty repair at Parkway recently. Love this dealership.

Dawn & Jesse

Sep 10, 2015

Kim Holick was our sales representative, and from the first initial meeting to the closing, she was phenomenal. She knew what we wanted, didn't push for things she knew we had no interest in and walked us through the entire process step by step. If every sales person could be as knowledgeable and friendly, car or truck buying would always be a pleasure. This dealership had earned my repeated business. I can't imagine buying another vehicle without Kim Holick being by our side. Job well done!

Kevin Preston

Sep 10, 2015

This is my third vehicle from Parkway and I wouldn't think of shopping elsewhere. Everyone in this dealership is a professional and the service is second to none in every department.

Dawn Gumm

Sep 9, 2015

From the moment I contacted this dealership I knew they were listening to what I wanted, not what they thought I might need. The sales office was professional and knowledgeable in regards to my needs. This helped tremondously with time not being wasted on pushy extras I did not need or want. From Kim in sales to Whitney in financing, to Helen in equipment sales, I was extremely satisfied. I'll definitely be back, and will share my experience

Naomi Brown

Sep 8, 2015

I had an awesome experience at Parkway Chevrolet. I love my new Traverse! Eli was great!

Crystal Daniels

Sep 4, 2015

Everything went great I walked out with a car just as promised... thanks Chevrolet I love my new 2015 cruise

Ray Ripkowski

Sep 4, 2015

Fast..............................................................

Anil Khan

Sep 3, 2015

I sent in an online inqury on a 2015 Silverado, Mr Mark Croons was prompt on getting back in touch with me and invited me to look at the vehicle. When I got there I was greeted by Chris who became my sales rep with whom I was well pleased. After I made my decision on the particular truck I liked it was revealed to me that the truck was in a hail storm. I then chosed not to get it but Chris was very quick to find me another truck with the same package and worked with his team along with Mr Lyon who did a tremendous job to get me the right truck at the price that fit my budget. GREAT JOB Parkway Chevy!Tony K.

Dan Scott

Aug 31, 2015

Quick, correct service done right the first time. Parkway does all my Chevy service.

Stephen Mills

Aug 31, 2015

arrived late afternoon without appointment and was treated like a VIP total experience was great including all work performed in under 1 hour terrific team at parkway

Andrew Cambell

Aug 31, 2015

My experience was very pleasant. My sales guy took the time find me a truck in my budget. Was able to drive home that day in my new truck.

George Cowger

Aug 28, 2015

You attended to my truck's oil/filter change at the appointment time as promised. I have never seen a cleaner shop, as I was a mechanic years ago and a clean shop impresses me. All employees at the dealership greeted me with a smile and said good morning, just being acknowledged means a lot to people. Don't stop the good service.

Jessica Bull

Aug 27, 2015

Spencer did a great job! Helped me out alot .. went above and beyond

Melissa Rocha

Aug 27, 2015

The service dept was excellent and the customer service was great

Lisa Benge

Aug 25, 2015

Very helpful and wonderful people to deal with in purchasing my new Tahoe. They made the process hassle free and enjoyable. So glad we chose Parkway Chevrolet!

Althea Womble

Aug 20, 2015

was great. he said an hour and it was about an hour. Very nice and great manners

Art Escamilla

Aug 20, 2015

The service adviser, Billy Cassells, was very attentive, professional and courteous. My interaction with him left me with a very positive impression of the entire dealership. Certainly a prime example of how just one person can make a difference, based on his/her overall approach and attitude. In addition, the customer waiting area was clean and comfortable, and the work was done expediently. As I told Billy, I will definitely be coming back for follow up service, and have no qualms at all in recommending your dealership to other people. Keep up the good work!

Jeff Gale

Aug 18, 2015

Parkway service advisors are one of the reasons I have purchased 7 vehicles at this dealership over the years. I had my 2008 and 2014 Tahoes serviced there on 8/14/15. The service advisor, Rodney Field, did his usual excellent job in coordinating the effort to get both SUV's in and out within a day, minimizing my inconveniences. Work was completed correctly, on-time, and at a reasonable cost. Other family members and myself will continue to purchase vehicles and service them at Parkway in the future.

Jacqueline Gonzalez

Aug 18, 2015

Loved how they were so concerned about my truck I personally love my truck and for them to let me know so much issues that were going on With my truck and how they recommend me to schedule again with them to resolve those issues OF COURSE! As soon as I got home I rescheduled with them I will not take my truck no where else.

Joseph Okopinski

Aug 18, 2015

My car was brought in for routine maintenance.Service was completed in a timely manner.

Scott Mcglaun

Aug 17, 2015

Purchased vehicle remotely from Alabama. Transaction was seemless. Sales rep was prompt in responding and facilitated well.

Ronald Cunningham

Aug 17, 2015

Prompt courteous service at a very reasonable price. Keeps me coming back to the dealership for services!

D. Farnsworth

Aug 16, 2015

Liked the ability to book the service appointment online. It made it very easy to drop off my vehicle and discuss my need with the service manager, Rodney, who was very courteous and knowledgeable. He was prompt at getting me an estimate of services and got the work scheduled quickly. The who service experience was very good and would recommend them!

David Kapinos Jr

Aug 15, 2015

Great service fixed the problem correct the first time no problems since

Samantha Singletary

Aug 14, 2015

They let me drop off my car and come back to pick it up and they called me when it was ready which I thought was convenient for me so I wouldn't have to wait

Rodd Smith

Aug 12, 2015

I am a revolving customer. Have purchased several vehicles over the years. The service for those vehicles have always been five star.

Bobby Burch

Aug 11, 2015

Fantastic service. I did not have an appointment, but the service personnel took my car right in and I was out in no time. Thank you!

Troy Coco

Aug 10, 2015

Very Clean. Nice lounge for waiting in. Helpful staff. Car ran better afterwards.

Samuel Kilpatrick

Aug 10, 2015

I went there on May 26 2014Started going to see how much I had to saveFor the car I really wanted By the time I left I was driving the car I didn't think I. Would have And from then on they take real good care of me

Jeff

Aug 3, 2015

I took advantage of the first of my free basic services this past week. The technicians at Parkway Chevrolet explained each step before it was done, which I really appreciate!Also, there was an on-site hand wash car wash at a very reasonable price. I took advantage of that before leaving the dealer.Of all my dealings with car dealers, mine with Parkway is much better than any other I've had to date. My sales rep, Chris Broussard was able to answer all my questions and didn't pressure me at all during the process, which I REALLY appreciated!Thank you Parkway!!!!!

William Young

Aug 1, 2015

I have been buying cars from Parkway for about 20 years. 3 Corvettes, 3 trucks as well as a few other cars for my kids. Buying experience is excellent. Very easy with no pressure from the time you walk in until the time you drive away.

Anthony Malbrough

Jul 30, 2015

It was Ok. No Problems with getting my routine maintenance and oil change. The only thing was that I had a scheduled appointment set for the maintenance and was told it would be a 2 hr wait.

Lettie Caruso

Jul 29, 2015

they took care of my maintenance items very quickly. The waiting room is very comfortable. Just wish I had some coffee...

Judith Barnes

Jul 29, 2015

Everyone is always helpful from start to finish at Parkway.

Stefany Logan

Jul 27, 2015

I called the dealership and was able to get my vehicle in at the day and time I needed which was a Saturday so I was really pleased.They had the part I needed in stock and got the work done in a matter of hours.The service personnel was wonderful.

Hugh Clarkson

Jul 27, 2015

Very pleased with the whole process of making an appointment and receiving quick and friendly service!!

Sonia Shepherd

Jul 22, 2015

Thank you for efficient, timely, and friendly service.

Gregory Tolley

Jul 22, 2015

Every time I come To Parkway Chevrolet I'm treated very good and do a good job servicing my vehicle. You have all of my business. Thank You Greg

Carolyn Reed

Jul 22, 2015

I dropped off my vehicle and the shuttle took me back home. This is a nice perk. My vehicle was repaired when promised.

Stephen Kaminski

Jul 20, 2015

Billy was very helpful and we do appreciate him,,,,,,he corrected the problem, Thanks!!!!!

Sieglinde Moquin

Jul 17, 2015

Appointment was easy to get the date and time I wanted. Service was sastisfactory and the cost was great (hard to beet free under warranty).

Natalie Mechler

Jul 14, 2015

Had an excellent experience with Byron. He was very attentive to my concerns and helped me find the perfect vehicle for myself. I'll definitely be coming back for my next vehicle.

Alfred Jones

Jul 11, 2015

Great!!!! Completely satisfied with the service provide.

Diana Ledesma

Jul 8, 2015

I was very happy with the service. I did everything online. Everything was in order when I got there. Very friendly staff

Eddie Mayes

Jul 8, 2015

service was fast and good. Had some issues with damage to the car when it was brand new. Windshield is terrible. Lots of wind noise. Chevy emblem fell off twice.

Marla Youngblood

Jul 8, 2015

My recent experience at Parkway Chevrolet was good. It didn't take the mechanics/service providers to change my oil and rotate my tires.

Lee Wong

Jul 3, 2015

Friendly environment, at all times. They go the extra mile for there customers. Keep up the good work, guy's.

Calvin Kearley

Jul 2, 2015

Andy Parker was my service persona and answered most of my question and those he could not answer he pointed me to Joe Brasso the service manager on duty. My question were not about my service it was about issues I have had ongoing for 51,000 miles of owning my vehicle. it has to do with the plastic console opener which I have replaced three time since I have owned the vehicle. I do not overfill the console and do not abuse the latch and place it under strain yet it has broken three time. The transmission has shifted hard since I have owned the vehicle and I have had them check its performance and each time they tell me it checks out ok. I have had no issues with break down just shifting different than any other truck I have owned. The dealership and service people are all great to deal with my complaint is not with them it is with the quality of some parts in my vehicle. Andy and Joe both went above and beyond the call of duty to satisfy me on this visit.

Karen Akiens

Jun 30, 2015

At Parkway Chevrolet, our technician in the service department was Rodney. When we dropped our Silverado off for an A/C repair Rodney helped arrange for us to have a loaner truck for transportation and he was very tenacious in getting the A/C issue resolved and fixed in a timely manner. We greatly appreciated his persistence. Thank you Rodney!

Cindy Wilkinson

Jun 29, 2015

This dealership has been extremely good to work with. This is our fourth vehicle that we have purchased from them and continue to be very pleased with their customer service approach.

Wayne Cherry

Jun 29, 2015

I was unhappy with the responsiveness of the "dealership of record" on my new Tahoe so I chose Parkway based on location. I went online and scheduled a service appointment for an hour later and was treated like a long time customer. You will definitely be my new service dealership for the remainder of my Tahoe's life and I will come see you first when it's time to replace it.

James Janowski

Jun 26, 2015

Fast service nice people always trying to help and listen to your conserns. Good Job Parkway service center!!!!

Joan Halbrook

Jun 25, 2015

We had app., got there early and got out early. Great Service.

Kayla Jones

Jun 25, 2015

The salesman, Chris Cherry, that assisted me was excellent. I felt like he really had my best interest at heart and worked on getting me the best deal possible. Which made the whole experience even more enjoyable.

Kurt Nyffeler

Jun 25, 2015

You completed the first oil change a tech bulletin check on my new Colorado pickup in a reasonable amount of time, which was faster than the expectation you set with me. I felt very respected through the entire process. Thank you! See you for my next oil change...

Keri Jordan

Jun 23, 2015

I have been a returning customer since 1999 when I bought my first car. Andrew Clark has always helped me and each salesman that he puts me with has always been easy to work with.

Thomas Woronowicz

Jun 22, 2015

Got the car I wanted, with the options I wanted at a fair price. Sales force provided outstanding service.I will be back.

Michael Traeye

Jun 19, 2015

I was really pressed for time and needed an oil change and vehicle inspection done. Andy, the service representative told me that it would take a few hours, but he and the team had me done in a little over an hour. The quick turnaround really made a difference in my day!Thanks again Parkway!

Kevin Preston

Jun 17, 2015

In and out in a short time. Always helpful personnel. Parkway Chevrolet is the best dealership I have ever seen in may 65+ years.

Rodney Field

Jun 16, 2015

Best experience ever. You guys rock! Keep up the good work.

William Blackmon

Jun 15, 2015

EVERYBODY WAS SO NICE AND SO HELPFUL I COULDN'T ASK ANY MORE THEY HELP WITH EVERYTHING

Linda Peters

Jun 14, 2015

The second day my car was fixed in a timely manner.

Cindy Wilkinson

Jun 13, 2015

This is the fourth vehicle we have purchased from Parkway in the last 7 years. Our experience with them each time has been excellent. We have never felt any pressure and they have always been more than willing to work with us on price and getting us all available rebates and best interest rates as well as financing. I highly recommend Parkway Chevrolet and our salesman Ike Ferrell.

Annette Rodriguez

Jun 12, 2015

When I drove up a nice gentleman helped me with my windshield repair. He fixed something I was unaware of, the rock chips . My car was being serviced for an oil change. It took an hour. Nick was very helpful in explaining future services.Thanks also Parkway for the $20.00 coupon !! Great service...

Robert Yancy

Jun 12, 2015

The buying process was very easy. I got a good deal on a Silverado. Even bought the extended warranty and gap insurance with a final price I could work with

Marcelino Velez

Jun 10, 2015

It was a speedy service and friendly environment to be at

Cindy Faulise

Jun 5, 2015

From buying my car to my service appointments, all encounters have been Friendly, Fast and Fabulous!!.,

Stephen Mills

Jun 3, 2015

Best auto purchase experience my wife and I have ever had.

Ct Miller

Jun 3, 2015

Very pleased with the high level of service provided by the service dept.. The shuttle service helped me out and the coach his a very good ambassador for your company.Regards C T Miller

Adrian Horn

Jun 2, 2015

I made an appointment and I was in on time and out before I new it, exactly what I ask was done and no pressure to do anything I didn't feel needed to be done. Friendly staff.

Rhonda Brunner

Jun 2, 2015

Great experience this is my second purchase from parkway chevy

Jeffrey Briggs

Jun 1, 2015

Bob was just awesome to work with & I will be sending my father in law to him to purchase a new truck as well!

Linda H.

Jun 1, 2015

I always arrive 10-15 minutes before my scheduled time and I am given a timeframe of how long it would take but I get my truck back a lot sooner. I know they are very busy in the service department and I know it can be very stressful. These guys are doing the best they can. Great job guys!

Ralph Stanley

May 30, 2015

I brought my 2010 Grand Sport Corvette in because the drivers door would not open. The service department took care of the problem on a holiday and had the part in stock. Thanks Parkway Chevy

Leilani Mcmurtrey

May 29, 2015

From the beginning all was awesome. Fast and courteous check-in and service.

James Dunagin

May 29, 2015

Friendly people listen to you when explaining the issue

Hamed Rabie

May 25, 2015

Servicemen were knowledgeable and professional.Warranty repair was done right and professionally,

Jared Jordan

May 24, 2015

Brought the car in to the dealership for a vehicle recall involving the power-operated roof panel switches. Dealership provided a complimentary rental car while performing the service and repair. Dealership contacted me the following day that the car was ready and available to pick up.

Shannon Ellis

May 23, 2015

Walked in, was met at the door by a great salesman. Was walked though every step. Got a great deal and was very happy.

Javier Villasmil

May 20, 2015

Good attitude and very good service. Always worried about customer satisfaction.

Barbara Musick

May 18, 2015

Always very friendly and helpful from the time I purchased my vehicle to the maintenance ?

Steven Lindstrom

May 18, 2015

It was a great experience. My appointment was on schedule. My service advisor also advised me there was a recall taht needed to be peformed and inquired if I had the time for them to do the work. They promptly got me in and out of the dealership so I could move on with the day.

Issa Mendez

May 18, 2015

Great attitude, willing to serve, know their job. All is good.

Lisa Cooper

May 15, 2015

My main contact was the Finance manager Andrew Clark, who is exceptional at his job. Second was the sales person Chris Broussard who was exceptional as well. It was such an easy process that It happened so fast that it had not really sunk in yet. I will highly recommend Parkway Chevrolet to everyone.

Harry Hayes

May 15, 2015

Great service. Quick attention. Honest representatives who aren't only interested in making deals at the disadvantage of the customer. Refreshing.

Justin Moore

May 14, 2015

Everything was set up when i got there. Quick in and out, very courteous and professional.

John Blackburne

May 13, 2015

This was my first service since purchasing the vehicle. It was fast, efficient and the staff were very polite and helpful.

Matt Marnell

May 13, 2015

Love this dealership. They have always taken good care of me and my family. Their service is excellent.

Rodney Leis

May 11, 2015

Service was efficiently scheduled to our preference. Service completed courteously and on time -- fully meeting / exceeding all expectations.

Cady83

May 11, 2015

We had a great experience at this dealership especially with financing. Great folks at a family owned dealership.We couldn't be happier with our new Cadillac. Thank you Albert and Whitney

Suzanne Johnson

May 9, 2015

Very good and courteous service. I will definitely return

Happy Buyer

May 8, 2015

No pressure sales, efficient finance officer, VERY happy with my salesperson Chris Broussard! Have already recommended Parkway to coworkers I know are in the market for a vehicle.Definitely the best choice I could have made, both with the dealership and vehicle!

Melvin Gephardt

May 6, 2015

I ONLY HAD AN OIL CHANGE THIS TIME AND EVERYTHING WENT WELL. THERE JUST ISN'T MUCH ELSE TO SAY.

Adolfo Ramirez

May 6, 2015

From start to finish it was great, short wait in keeping with work requested.

Greg Gerner

May 5, 2015

Always prompt and friendly service! I usually make an appointment for my service . The service writers are friendly, knowledgeable, and honest.

Bill Piper

May 5, 2015

Took my vehicle in for service on a Saturday ( which is a busy day ) took about less then 2 hours, Very Good

Donald Martinez Sr

May 5, 2015

Parkway has always been a great dealership to buy and service my vehicles. Latest turn over in the service department has created a couple of communication errors, however the service manager seemed eager to address the issues.

Rebecca Goodwin

May 4, 2015

These guys did a wonderful Job! Took care of what I needed found me financing I could afford. Brandon S. and Andrew were a great team on my behalf. They even set up for a new loaner while my car is having a few adjustments that the were more than willing to take care of, even put it in writing without me throwing a fit.I hope the service department is a great as sales and financing.

Gail Durrett

May 2, 2015

Andy was very professional in the managing of my GM recall service. It was refreshing! Thank you.

Franklin Gray

Apr 30, 2015

David Trammell was amazing. Friendly, efficient, honest, detail-oriented. Couldn't have asked for a better experience. Nicole--my first contact by internet--was also amazing. She put the deal together online, found a truck with the amenities I wanted, and then didn't just drop me after the handoff to David but stayed engaged through the whole process.

Michele Burgoyne

Apr 28, 2015

Very helpful and courteous - all service tech. & department.Thank you for your assistance.

Julie Lyons

Apr 28, 2015

Absolutely the best experience I have ever had at a Chevrolet service department! From now on I will on bring my vehicle to Parkway Chevrolet....

Rosemary Hernandez

Apr 24, 2015

Very fast and friendly service. I have purchased 3 vehicles from them so far and have no regrets.

Melissa Rocha

Apr 23, 2015

The service was great and I would highly recommend Parkway

Leroy Tate

Apr 23, 2015

I dropped my truck off after work to get my breaks done and had it back the next day while getting the opportunity to get a feel for possibly my next vehicle purchase.

Lloyd Billiter

Apr 22, 2015

Work was completed quickly. Although there is some confusion about this visit being covered by my new car maintenance.

Kerri King

Apr 15, 2015

I had a great experience. The service writer was courteous and kept me informed. I'll definitely continue bringing my business to this location.

Ralph Brewer

Apr 15, 2015

Routine service was quick, pleasant waiting area and they rinsed my car off before delivering the car to me.

Wade Stevener

Apr 13, 2015

I strongly felt that I should express how pleasant it was to deal with Parkway Chevrolet. I recently bought a new truck and dealt with Faraun Pruitt through the entire process. I have purchased quite a few vehicles over the years and sometimes dealing with salesmen haven't been entirely pleasurable, but this definitely was not the case here. I would recommend Faraun to everyone. He was excellent!

Tonya Scott

Apr 7, 2015

I love the fact that this is a locally owned business; the only thing that i would suggest you guys working on is getting faster at acknowledging your clients when arriving at the service bay. I had to wait entirely too long to drop my vehicle off for service. If I could offer a suggestion it would be to have one individual that at least acknowledged everyone and found out whether or not they had an appointment and then handle it from there. Your folks are great and the service is great i couldn't ask for anything more.

William Bowden

Apr 4, 2015

Jordan, went out of his way to make sure as went well. Great Job!

Hope Field

Apr 2, 2015

My service advisor Rodney was incredible. Very helpful and returned my Tahoe back quickly and ahead of schedule.

Rogelio Quiroz

Apr 1, 2015

Bill was very professional and very nice he took care of us right away.

Tiffany Steele

Apr 1, 2015

As always I was taken care of. After leaving, one of my sensors on my tires decided not to work. I called the service department and they had me come back in and had me back on the road in about 2 minutes.

Steven Viktorin

Apr 1, 2015

I brought my car in for a recall. The dealership fixed it in a timely fashion, thus the reason I gave an excellent rating. I would not recommend the dealership to another person and this is why. I had another issue that I asked them to look at and mentioned I had an extended warranty. I was told by the dealership there are mandatory diagnostics they would have to run and would cost $120 regardless of warranty coverage. I thought it was ridiculous to charge that kind of money for running diags. My local mechanic does not charge such a fee. Needless to say I declined having this done. As a result I doubt I would take my car for regular maintenance or service to this dealership and instead will use my local mechanic.

George Cowger

Mar 31, 2015

As a long ago mechanic, I must say your shop (service area) is one (1) of two (2) of the cleanest I have ever seen. All the techs were glad to stop and answer any questions I had about my vehicle or any other "shop" questions I had. I was very much impressed and will certainly return for any service I may need in the future.Dean Cowger

Ashleigh Womble

Mar 25, 2015

great, fast, easy. Was called when my vehicle was ready and pleasantly surprised by at how fast my car was done. same day.

Janice Young

Mar 25, 2015

The service was quick and efficient. The service technician was friendly. My only suggestion for improvement would be to take the extra time to clean up at least the floors in the front seats and wash the outside like dealerships used to do. It would give the customer an exceptional overall experience. Also, the tv in the waiting room was not working even though 3 different employees attempted to fix it. I saw some of the people in the room disappointed.

Ronnie Mcgill

Mar 24, 2015

Rodney treated me with the utmost courtesy, and the service was done in an expedient manner. Parkway is the only dealer that services my Corvette. I will be back.

Carol Taylor

Mar 21, 2015

I made an appointment for 10 am on a Wed. morning to get my oil changed and my tires rotated. I arrived at 9:45 and was met by Billy. They took my car right away and were done by 10:20. Billy told me that they couldn't rotate my tires, something about the kind of tires. He was very friendly and courteous and explained everything in great detail. I had heard terrible things about Parkway's service dept., but this experience was great. Hope it continues.

Timothy Staten

Mar 20, 2015

Buying a new car is similar to going to the Dentist. Its something I hate but is necessary. The reason I hate it, other than having to part with hard earned money, is that fact that you can spend 3 or more hours in a dealership and not walk away with anything or have any clarity on what you want to do. That was not the case with Parkway Chevrolet.We started by sending an email online and was given a time and point of contact. Once we arrived, we were greeted by genuinely friendly people and there was no waste of time. The vehicle we wanted to test drive was ready and after making the drive, we proceeded to work on a deal. The salesman, Jeremy, made sure this negotiation was painless and after a few minutes, we agreed on a price, not only for the vehicle but also for our trade in. Both prices were more than fair.I am glad I took a chance on Parkway Chevrolet. I will make sure I recommend them to friends who are searching for a new vehicle and I will return when its time for another vehicle purchase.

V Scarborough

Mar 18, 2015

They had everything ready for us as per our request when we arrived. This eliminated lengthy time spent at most dealerships. Appreciate the effort and we are very happy with our new truck.

Joseph Okopinski

Mar 16, 2015

Service was performed in a timely manner.Update on progress of service was not required.

Linda Peters

Mar 14, 2015

I have always gotten great service at Parkway. My salesmen Ray and Ike are always friendly and helpful. I have been going there since 1994.

Kurt Nyffeler

Mar 14, 2015

Lori Ann Richey in Internet sales is a rock star. She did a fabulous job helping me through the process of special ordering and delivery of my new Colorado pickup. Great experience!

Cheryl Davis

Mar 14, 2015

They are always very nice to me and the jobs get done in a timely manner. I am disabled and walk with a cane, when I dropped off my car I was waiting on a ride and saw a car I wanted to look at so I walked a good way up the parking lot to ee it and when I started walking back my hip started hurting, one of the mechanics saw me and walked up to me to see if I needed help walking back. He was very sweet and walked the rest of the way back with me. I thought that was very sweet.

Itza L.

Mar 11, 2015

From beginning to end, Mike was awesome. I thank he for helping me with my recall issue, and pointing out other things that needed my attention.Thank you kindly,

Karyn Moses

Mar 11, 2015

Overall good experience .. My salesman was very professional and was very knowledgeable about the vehicle I purchased.

Melissa Swick

Mar 4, 2015

I've only used the service department here twice and have been pleased. I bought my car at another dealership but if I buy another Chevy it will be from here. GREAT SERVICE!

Paul Leverton

Mar 3, 2015

Larry was very efficient and friendly in the care of 2013 Silverado definitely going to continue have vehicle serviced there.

Jonathan Simon

Mar 3, 2015

Good experience -- David Tramell took his time to help me select the truck that suited my needs. I was treated in a very professional manner. I did not feel pressured which IMO is a major issue with many dealers.

Robert Tilley

Feb 28, 2015

What a great group of people from the initial email until the final handshake walking out in my new car. Highly impressed with quality of service and people. Buy here expect top notch service. Don't go somewhere else and just settle. Your buying not the salesman so let this dealership show you what appreciation for their customers is all about.

Kevin Preston

Feb 26, 2015

I came away with a feeling that I was given the best deal possible and the people involved made extra effort to make it happen. Parkway is the only Chevrolet dealer I would buy from.

Donald Carroll

Feb 26, 2015

It was a very "painless" experience. In just 2 hours after arriving at the dealer, I was driving off in my brand new Silverado. I got an even better deal then I expected without having to negotiate back and forth. The monthly payments I got was a good bit lower then I had originly expected.

James Partney

Feb 25, 2015

Great Experience! Although the truck has only been in for recalls, I find that you are very helpful and looking forward to using your services in the future...but hopefully not for repairs.

Bart Waltman

Feb 21, 2015

I went in for regular oil change service and found the my regular service advisor had left the dealership. Another advisor handle my service very well. Just goes to show the quality of the people.

Carolyn Reed

Feb 21, 2015

I had a recall on my vehicle and scheduled an appointment online. The online scheduling was very easy and I received an email confirmation right away. I also received a reminder email. On the day of my appointment, I drove right up and was greeted by an advisor, Larry Lightner. I had originally scheduled a shuttle to take me home but Mr. Lightner checked with the mechanic and said it would only take about an hour so I waited instead. The vehicle was ready in less than an hour. I really appreciate the excellent service that was provided by your dealership. thank you

Hugh Clarkson

Feb 18, 2015

The service people are always so friendly and helpful and my vehicle is taken care of in the amount of time I'm told, or even less. Parkway Chevrolet is so great to deal with! Thank you for all the personal attention you give your customers!

Cherie Wren

Feb 18, 2015

I didn't have to wait long at all for my car to be ready they got it in and out in less than 30 min I would say may have been little long er. will always bring my equinox to the dealer.I would recommend everyone bring there new car to the dealer

Luis Rabines

Feb 12, 2015

Wonderful experience everything went well..Mr. Babinoux was an excellent salesman. he never pressured into buying but rather explained all the specs of each car and assisted us into making a good choice of purchase. Inside the facilities it all went well, facilities were clean and there was plenty available salesman to assist each customer.

Lonnie Hobbs

Feb 11, 2015

Billy was prompt, professional, and courteous...good service.

Sean Clawges

Feb 10, 2015

Great job. Stayed late to fit me into the schedule and get my job done.

Sergio Sauter

Feb 9, 2015

Got the help I needed, thank you Rodney in the service department.

Michael Estep

Feb 9, 2015

Met the service advisor and explained my pervious experiences at another dealership. Service Advisor Billy C. was very attentive and engaged. Billy's honest and direct approach was greatly appreciated. The service was completed as promised and the truck is operating GREAT!

Kenneth Joyner

Feb 9, 2015

Jason Boatwright was my advisor and he was very nice to talk with, and made me feel welcomed.. the only reason I didn't give a 10 is because of the long wait. Other then that , it was a nice visit to get my oil changed.Mrs.Joyner

Gary Lawrence

Feb 4, 2015

I would recommend Parkway Chevrolet for one major reason and that is Faraun Pruitt (new car sales). This guy is straight forward, 100% integrity, very efficient and does what he says he will do. The Dealership is well staffed, clean facility and courteous employees.

Kevin Andrus

Feb 4, 2015

i would recommend your dealer to my friends and family. herbie castillo was very helpful in explaining the vehicle functions and i felt he helped me decide what car would be best for our family needs. herbi, also help me in receiving the terms and price i wanted to pay for my car. andrew in finance to very good care of me, the finance process went flawless.

Alejandro Lopez

Feb 3, 2015

I have been a customer of Parkway Chevy since 2004. Since that time, my family and I have purchased 6 vehicles and performed all maintenance at Parkway. We have been pleased with thier service and willingness to go the "extra mile."

Steve Mittwede

Feb 3, 2015

I brought my 2014 Spark into the dealership for its first oil chain and tire rotation (at no charge!), and for a minor recall item (secondary hood latch). The service department handled things smoothly and speedily - I was in and out in about 1.5 hours.

Leslie Gonzales

Feb 3, 2015

Great service, great prices, all new experience for me, I was never a Chevrolet buyer, but now I am converted with my new experience

Tonya Scott

Feb 2, 2015

My vehicle had a recall on it. Everyone is helpful and nice and quick to address you when you arrive. Keep that up!!!

Thomas Lyons

Jan 31, 2015

Got my truck into the shop as scheduled and finished the work on time as indicated prior to the work beginning.Jordan, my assigned rep was friendly, courteous and ready to answer all of my questions.

E.k.

Jan 28, 2015

Our salesman & finance manager went above & beyond to help us get our new truck.

James Dunagin

Jan 26, 2015

Very friendly and courteous. Outstanding service with prompt delivery

Jeff Gale

Jan 26, 2015

The Parkway Dealership continues to provide exceptional service. This is one important reason I purchase vehicles there and have them serviced there. The online service appointment system actually works and the service advisors do everything they are supposed to do. Rodney Field is a good example of how to provide excellent customer service.

Elysia Burgess

Jan 25, 2015

My sales person Shawn Babineaux made my experience at Parkway memorable and I would definitely recommend anyone to this dealership. He excelled in product knowledge, was very informative and made my car buying experience something to talk about.:)

Rick Sackett

Jan 22, 2015

Great people, concise and efficient. Always enjoy the service attitude and product support.

Joseph Okopinski

Jan 19, 2015

Service was a routine maintenance and completed in a timely manner.Thanks.

Timothy Courtney

Jan 17, 2015

Excellent service from my favorite Chevrolet store.

Martin Fontenot

Jan 8, 2015

The courtesy of sales agent Lori Ann Richey was the main reason for my dealing with Parkway Chevorlet. Others dealerships were NOT as patience, most were down right pushy.

wasim muhammad

Dec 19, 2014

Good dealer, talking nicely, but the price was quite high. So I did not purchase toyota rav4.

Kathleen

Dec 16, 2014

I was a little disappointed with service this time. Yes, they took care of my car but no one told me why a 2-yr old car's fuel pump would burn up; and I had commented on no oil on dipstick. The day after I picked up the car the engine light started flashing. Upon exam, the oil cap was loose, there was still no oil. Had to add 3 QTS of oil to the car! Why would the car be drinking oil?! I've called an left a message for the service person on Saturday, with no call back as of Tues. I need an oil change I know, but even that wasn't suggested.

Ralph

Dec 16, 2014

Service department was very attentive to my needs and handled my concern quickly and got me back on the road.

Shelia

Dec 16, 2014

the tech was helpful and did acknowledge my concerns. service was alot better than past experiences i have had with this dealership

Sean

Dec 13, 2014

Shannon always does a great job. My only disappointment was the lack of parts to fix my vehicle. The notice from GM said that parts were available and it took over a week to get the parts.

Edward

Dec 7, 2014

I am a repeat customer. I will continue to only deAL with Parkway for every deal that I plan to make.

Micheal

Dec 7, 2014

Cindy was very friendly-and is good with customer service.3rd time in for recall on my Impala..Had a "detail clean" done while the car was there-and it was not worth the cost.Bottom of car was still dirty and there were oil like prints on the dash and one of the seats.Trunk vacuuming was not well done .

Ct

Dec 5, 2014

I was really pleased with the level of service I received on this visit. I really appreciated the ease of paying for my service at the service writers desk. I'm interested in a new vehicle and salesman Tony was able to answer all of my questions.

Cortez

Dec 3, 2014

I felt like the sales staff went above and beyond in meeting my needs and making my purchase experience enjoyable. I felt confident that I was being treated fair. The staff was both knowledgeable and informative.

Billie

Dec 3, 2014

I always set up my service with Rodney Field. He is very outgoing and I am always assured that the work done on the car is completed to my satisfaction.

Arnoldo

Dec 2, 2014

Aligned door properly but didn't apply touch up paint to fender as asked. Car seems to have multiple trips so far to service considering it has less than 5,000 miles on odometer

Melissa

Dec 2, 2014

I was treated more than fairly by the service team. It was unfortunate for me the emissions was excluded under my warranty.

James

Nov 27, 2014

It was simple, my appointment was at 8:00 am and I was out a little after 9:00 just as I was told it would be! Good job!

Mark

Nov 27, 2014

Shannon took great care of us on our service visit. From the way she greater us to the follow up on progress. Making to whole process easy .Thanks Shannon Shannon.

Howard

Nov 27, 2014

Farone did a very nice job as the salesmen, phoned us when the right vehicle came to the dealership, worked with us to understand all the information on the vehicle and eventually worked to complete the sale. Farone's customer service was excellent as shown below.Two minor issues came up when working through the paperwork with Whitney, the security etching was automatically added to the cost of the vehicle which we had not agree to and the time to prepare the vehicle for us to take it from the dealership was very lengthy.

Rory

Nov 26, 2014

I was treated very well by all members of your staff who worked on my car deal. Mr. Crooms bent over backwards to help me purchase this vehicle. Thank you all so much. I am very grateful.

William

Nov 26, 2014

Great buying experience. Everyone involved was courteous and very professional. Special thanks to David Croft, Bob Hodge, and Helen Brown.

Duane

Nov 18, 2014

It was just a routine oil change and tire rotation. Everyone I came in contact with was very curious and helpful. I look forward to using your service department from now on. Thank you and Best Regards.

Richard

Nov 14, 2014

Whatever wasn't fixed, my new Camaro is running much better and gas mileage is up 30%. All provided in a friendly manner.

Juan

Nov 14, 2014

the people at the dealership are very nice they treat you with courtesy and respect and you feel like you a part of the family

Robert

Nov 7, 2014

My car was ready in the time frame that I was told in advance. This might not seem like much, but it is rare that business run on time.

Lloyd

Nov 6, 2014

I was treated like a Millionaire Rock star! Ms. Shawn Shermwell advised me of the recall, how it would be fixed, as well as free service, including tire rotation, Plus a multi-point examination, to check for ALL safety issues. They even washed my car when they were done. My windshield had a rock chip that was fixed at NO charge. WOW! No other dealership could ever come close!!! Parkway is #1 !!! :)

Lisa

Nov 4, 2014

Took my car in for warranty work and it was fixed quickly. Recieved a "rental" car during the repair work. I don't use any other dealership for my car!

Paula

Nov 4, 2014

Andrew Clark and Ryan Smith are the best! Very professional and friendly. They are a great asset to your company.

Joseph

Nov 3, 2014

I needed to have a tire repaired. I turned out that the tire was non-repairable and had to be replaced. Car was brought in 6PM Friday 31Oct14, Service was completed before 7PM.Thanks.

Jackie

Nov 3, 2014

Truck was fixed much quicker than expected. Upon arrival, the service writer was unsure why my appointment was allowed and said it would likely take a long time to repair.

Robert

Oct 31, 2014

The service manager is always helpful. The car was ready when I was told it would be. The service I have receivedhas always been good

Craig

Oct 30, 2014

I always know I am in good hands with Rodney & Doc! No matter if I have an appointment or just spontaneously drop in, they take care of my every need.

Alejandro

Oct 29, 2014

David Croft is always a professional and is always willing to help. Everytime I go in for service I look forward to working with David. He is always attentive to my car's needs.

Charles

Oct 29, 2014

I brought my car in for a recall fix. I was informed that at the same time they could have a small ding in my windshield fixed. Since I hadn't expected to have anything done to the windshield, I was pleasantly surprised when they offered to fix it at no cost to me. One hour late I was on my way home. A very pleasant experience to say the least.

Sandra

Oct 29, 2014

The customer services where very nice a polite MsShannon Mase me feel very welcome and was very helpful and the gentlemen who fix my windshield.just as well as the gentlemen who broght me my car all i can say is everyone was excellent upon arrival n departure. .

William

Oct 29, 2014

I have always had excellent treatment by Parkway Chevrolet each and every time I have my car serviced. I highly recommend Parkway to any one wishing to buy a new Chevrolet.

Vincent

Oct 26, 2014

Was treated very well. Took my truck in for a oil change. Shannon took good care of me and my truck.

Mary

Oct 23, 2014

I brought my car in to resolve a recurring ABS dash light, which was fixed that day and they found two other problems that the customer service rep. called to inform me. I gave permission to repair those two problems and was told it would be completed by the next day, and it was.

Kyle

Oct 22, 2014

It was quick and easy. I came in 30mins early for an appointment and my service writer was out to lunch, but another one stepped in and got me taken care of.

Marisol

Oct 21, 2014

First I had an excellent sales man Faraun Pruitt he was very knowledgable about the vehicles I was interested in. The Parkway Cheverolet dealership management was willing to work with me and my finances. They were all very patient with me I would recommend people to Parkway Cheverolet and I would return there again.

The

Oct 20, 2014

Service department advisor was just great. He made sure that I had a ride back to my office and also back to the dealership so I could get my vehicle.

John

Oct 17, 2014

Cindy Hepner is without a doubt the most experienced, knowledgeable,consinious advisor I have ever worked with. I have bought several cars from Parkway (three in the last year)Cindy is on top of her business, she calls with information. I am seventy years old, and have bought at least ten cars from Parkway. Cindy has only been there a short time. Don't loose her, you can't replace someone like her.

James

Oct 11, 2014

Shannon in the service dept. went out of her way to get the parts for me after 3 weeks had passed and they had not been ordered by salesman. and took extra care of my vehicle while she had it back in the shop. I bring several of my fleet vehicles to her and will continue while she is there she always follows through with every thing that needs to be repaired on all of them.

Henry

Oct 11, 2014

I had an appointment, for which I arrived early. Took me right in and serviced my vehicle. Also ran my vehicle through the "Hunter" test and found wheels not properly alligned. Had that fixed and was on my way in a reasonable amount of time. Service advisor was very helpful and friendly.

James

Oct 9, 2014

Everyone we met and dealt with was excellent. They were professional, competent and courteous. Overall it was a terrific experience.

Carmen

Oct 7, 2014

It was the 3rd recall for my Cruze...... Not the dealerships problem but they treat me nicely and get me in and out fast. It's much appreciated!!

Lakeisha

Oct 7, 2014

Bob Hodge and Whitney Babineaux were absolutely amazing. I was extremely pleased with my purchasing experience from the time I met Bob until the very end with Whitney. I typically leave car dealerships somewhat dissatisfied but had a completely different experience with Bob and Whitney. They were truly professional and patient as my family and I decided on the best course of action for us. Thank you to Bob and Whitney.

Hugh

Oct 7, 2014

Everyone was very friendly and my work was done faster than the original time I was told and had allowed for.

Nelson

Oct 5, 2014

Jason Boatright did an excellent job assisting with our service. We used to go to Munday service when Jason worked there and we were so happy to see him join Parkway. We bought our Suburban at Parkway and really like the dealership - having an excellent service rep to assist at Parkway is great add. My suburban had been broken into the evening prior to service and Jason helped get lock repaired and keys redone.

William

Oct 4, 2014

I had 7:30 appt and arrived about 7:45 I was taken quickly but when I called from home about noon I was told they had not yet started to work on my car. However, it was finished by the end of the day.

Matt

Oct 1, 2014

You will loose a significant asset to Parkway Chevy should Shannon ever leave your service department. She has been very helpful with all aspects of my trucks recalls and truly provides a professional touch that most places lack while keeping customer service at the forefront of the experience. Shannon is an outstanding representation for Parkway.

Carroll

Sep 30, 2014

When talking with David Freidank and Lee Ann they were both very helpful and understanding of my needs and wants when it came time to order my truck. Phone calls were prompt as well as the return phone calls. I didn't have to leave a message at anytime which is a plus for me.

Jeremy

Sep 29, 2014

Had a very successful purchase, this is the second vehicle I purchased from Bob Hodge. Best Salesman I have ever dealt with.

Rosita

Sep 27, 2014

I like that everyone is very friendly and willing to help. I drive a little over an hour to get to the dealership so when I arrive I am greatful for prompt and friendly attention. I am also very thankful for the courtesy shuttle that takes us to nearby attractions. The gentlemen running the courtesy shuttle goes by the name of "coach", he is always so courteus and willing to recommend a place to take you while your vehicle is being serviced. I do believe if that service was not available and the staff was not pleasureable to deal with I most certainly wouldnt drive far to be serviced. I applaud the staff for doing an amazing job in customer service!! ;)

Kevin

Sep 27, 2014

I always see Shannon. It's nice to have someone who recognizes you when you drive up and who you can trust.

Robin

Sep 26, 2014

I was able to bring my suburban in right away. The problem with my truck had "fixed" itself, but you took the time to find out what had happened and ended up replacing the part. You stayed in contact with me. Rodney was wonderful to work with!

Elsa

Sep 25, 2014

My service rep, Shannon, always takes care of me and is proactive in asking if I need a ride or a rental. She's the best.

Tim

Sep 24, 2014

Best Service Managers in the business....Quick turnaround each time I've brought my vehicle in whether it's been planned service dates or unexpected emergencies. I'll tell anyone who values great service: Go see Jaordan Silvernail!

Roy

Sep 24, 2014

Friendly, prompt, was very surprised to get a phone call telling me my car was ready and the verification- no charge. Thank you. It was very personal and it showed you cared about me as a customer.

Sta 24

Sep 19, 2014

Would not recommend this dealer to anyone. In two years they have crashed the radio/navigation system, two computer updates that have did not worked, three trips to fix a scratch on the bumper, four trips to have dash board replaced after having the hands free controls replaced, gave my wife a loaner truck that had expired plates (got a ticket), unable to fix the brakes that sound like a screaming baby when slowing down (service manger said the sound was normal), back up camera doesn't work service manger told us to by are own parts and he would replace for free (car is still under warranty). I think you get the point. Would not buy a Chevy again and would not have my service work performed at Parkway Chevy.

Geoffrey

Sep 17, 2014

Rigo was great. I especially liked the speed of the process. Overall this was the best car buying experience I have ever had. Mr. Babineaux was great on the financing as well. Did not try to offer my a multitude of options just let me get what I wanted and get out of there as soon as possible. I will come back to Parkway for any future car buying needs.

Richard

Sep 16, 2014

This my second service with your dealership and both experiences have been excellent. Friendly service from all your associates, clean, comfortable waiting area and quick turn around time on my service. My service writer Larry was great to deal with.

Deborah

Sep 16, 2014

Went for a minor issue that would be covered by basic warranty, but learned when I got there I was over my warranty on mileage. Larry the service adviser worked with the service manager and got me a good deal - due to my loyality - Thanks Parkway, and Larry.

Lee

Sep 16, 2014

We bought a certifed preowned that had a clean carfacts report; however the more work that needed to be done on it, the more we suspected it had been in a wreck. Your dealership took back our vehicle and gave us a great deal on a newer vehicle. I couldn't have been more pleased! The service department (Shannon) was always supportive and helpful; but we keep coming back to Parkway for the service we receive from Andrew in finance. He's your secret weapon! The new vehicle makes the fourth purchase from your dealership. We will be back in a year or so for a reliable car for our son. DO NOT LET ANDREW GO!!!

Examples: Victoria

Sep 15, 2014

This is the worst experience I ever had in my life trying to get an appontment with this dealerships service department for a recall. I even drove all the way over there and 2 minutes away from the dealership they call me and say they have overbooked and so they cancelled my appointment. I was so mad! I had to get cancelled and rescheduled over and over. I first called after I got my recall letter to schedule with them and they set it up and then the same day another person calls me back and said I have to reschedule because they can't get me in that day since it's a recall and I need a rental care. So I have to reschedule for nearly 2 weeks later. Then I get emails reminding me of my appontment and each time I get an email I have to confirm my appointment. I got an email the day before and the day of each time I had to confirm. How many times does it take to confirm I am coming I have to and I don't see why I have to constantly confirm it! I was told it would take half a day and they would set up a rental for me but I had to make the appointment that's why I had to wait so long to get in, then that day of my appointment I get told they don't get rental cars for you because it only takes 2 hours. Well I called another chevrolet dealership to schedule with them and they said I din't even need an appontment because they only have to change the keys out and it takes 1 hour! I will NEVER EVER call Parkway Service Center for anything ever again! What a run around!

Villmater

Sep 15, 2014

I went with my family to Parkway Chevrolet refer for a car in cars.com; I get very good service and nice treat for my family and me, in special by Ike Ferrell. I fully recommend this dealership.

Travis

Sep 11, 2014

The service was good. There are two things I would have liked done differently. The service department requests that you make an appointment - I did that and every time I do when I drop my car off they tell me they will have a technician start to work on it when they have one available. Shouldn't there be a technician available already since I have an appt? Why should I be in line behind others who just decided to drop their car off without an appt? Also, they called to say my car was ready for pick up. When I got there, the cashier said they still needed to run it through the car wash. I had to wait 10 minutes for my car. While it's nice that they washed my car, it would be nice if the car was actually ready when they call me.

Kenneth

Sep 9, 2014

Wait was a little long, 1 hour and 45 minutes to change out a wheel under warranty but understandable due to just driving in with no notice.

James

Sep 3, 2014

When I went in for a service and tire rotation, the shop was very very busy. I did not have an appointment but the shop got me in and out in a reasonable amount of time. Thanks to Shannon Marsh

Marcelino

Sep 2, 2014

David Trammell was very nice and kind, and I liked the way he found us a really good deal. Also Whitney Babineaux found us the best financial interest.

Alan

Aug 31, 2014

The person working on my suburban saw a potential problem and came and got me and took me into the shop and checked it out while explaining to me. Good service.

Steve

Aug 30, 2014

Shannon Marsh was fantastic. I had my car towed in from College Station on a friday- about 20 min. before closing. Transmission appeared shot. It was a long frustrating day for me and Shannon jumped right in and took great care of me. Got me in a rental; walked back to the car to see what the problem was; looked at my past history; and got me out of there feeling good. Not once did she look rushed or put out. Shannon also kept me informed throughout the process and kept in touch up until it was done. She also saw me pull up and before I was out of the car, she had already called for my car to be brought up. She was absolutely fantastic and has done a great job representing Parkway. Well done

Ronnie

Aug 29, 2014

Dan Lyon in finance is a wonderful employee. He really goes the extra mile for his customers. He has integrity and honesty and because of him I would consider purchasing another vehicle from Parkway.

George

Aug 24, 2014

One of the best and most enjoyable experiences I have ever had while buying a new vehicle. David was never pushy, answered all my questions, explained all options along with Andrew in finance. As most folks, visiting a Car Dealership is like pulling teeth - not at Parkway. I got the truck I wanted with no harassment. If and when I ever buy another car, I will visit Parkway first. If you wish to publish this I will say yes. Respectfully,Dean Cowger

Mary

Aug 24, 2014

Needed a quick cash deal without the hassle and the upsell. Lori Ann Richey "got it" really quick, and provided smooth transaction and excellent communication/coordination. Nice job.

Tara

Aug 24, 2014

On August 21st, I went to Parkway Chevrolet in the evening just to take a look and see if I could get a vehicle. I walked up to the front door, and was immediately approached by Rigo, who asked what he could do for me. He was very polite and assisted me in all that I needed. He sold me a beautiful car, and showed me all of the features that the car had to offer me and ensured that I was comfortable before leaving. He and the finance manager made sure that my needs were met, and went above and beyond to take care of me.i would trust this dealership again, and gladly give them 5 stars. Exceeded every expectation and then some! I will be a returning customer.

Bill

Aug 20, 2014

One of my tires had a nail in it & you guys fixed as well a a small rock ding in my windshield.

Elsa

Aug 20, 2014

Appreciate the shuttle driver, Gil, for checking on me since my vehicle was ready and I needed a ride back to the dealership. He initiated the customer service rep to call me to confirm.

Michael

Aug 19, 2014

I found a great truck at a great price. Shontelle Mccoy was very friendly and quickly found the truck I wanted in inventory. Chris Broussard showed me my truck and was knowledgeable, friendly and respectful. He also provided great service ensuring that any recalls were addressed. Helen Brown also offered friendly service and helped me to get the accessories I wanted for my truck.

Joseph

Aug 17, 2014

I came in Saturday afternoon due to service engine light coming on. Cindy H. was my service adviser and did a good job keeping informed of the problem and cost of repair. Service was done in a timely manner. THANKS.

Lee

Aug 13, 2014

Jordan, did a great job explaining the warning light that was on in my vehicle. Was very professional and knowledgeable throughout the repairs.

Gregory

Aug 13, 2014

Received timely service and a quick, informed professional manner. The asked direct questions so that the appropriate services were done.

Tracy

Aug 13, 2014

Normally I hate going to look for a new car because as soon as you drive up the salesman attack you like sharks! Lucky for me this kind and VERY well mannered gentleman named CHRIS BROUSSARD approached me very delicately to give me assistance if needed. I felt comfortable from the moment he introduced himself. He was very respectful and showed me what I wanted to see at my pace. I wanted to bring my husband in to see the Tahoe I was interested in the following day. He sent me a message that night just to let me know he was there for me if I had any questions and did not harass me which is just what brought me back in the next day. My husband was very impressed with him as well. Parkway Chevrolet is lucky to have him on their team! I will be back because of HIM to do business again in the future! Thank you CHRIS BROUSSARD!!!!!! Please let him know for me how valuable he is to your team!!!!! Thank you! Tracy Thomas

John

Aug 7, 2014

Was greeted by Cindy Hepner promptly. Cindy know her business I have dealt with many service writers in my seventy years, and she is the best.

Jimmy

Aug 6, 2014

I have always had a good experience at Parkway Chevrolet that's why I have got my last 4 Chevrolets from them.

Zachariah

Aug 4, 2014

It was very easy car buying process. I do feel we could have gotten a better price negotiated on the vehicle. That's because I'm always looking for the best deal.

Gregory

Aug 1, 2014

Made an appointment, got me in on time and 45 minutes later....done. That's service. Who knows my car better than the dealer? No one. Thanks

Troy

Jul 31, 2014

Got in on time and left close to the time I thought I would leave. Garage was really clean! Was pleased that I did not require further aligment work due the the laser machine confirming my wheels were still in alignment.

Ralph

Jul 27, 2014

From the begging on the internet with Kelly (?), the salesman through financing, this was the best non-pressure sale I've ever experienced. All were very professional and knew (for a change) your product line of automobiles and even more, your stock of vehicles on and off your lot. Two items I noticed when I got home I found missing were the front license plate holder and the flat kit for vehicles without spares. Both items were noted on the invoice, but very minor and not something I would lower the score on all three persons I rated. Great experience. Thank you

James

Jul 26, 2014

I called on Friday, explained exactly what I was looking for and the fact I was purchasing a car on Saturday. Furthermore, I explained I was talking with 2 other dealerships. My decision was based on (i) Service, (ii) Proximity, and (iii) price. Ryan was top in all three categories. Your competition may want to take a few lessons from Parkway on (i) listening, (ii) service, and (iii) performance. Hands down, this was my best decision.

Vincent

Jul 25, 2014

I was treated very well. Was advised on repairs that needed to be done and was done on a timely manner

Matthew

Jul 25, 2014

It was a great experience Jason Boatwright was very nice helpful and understanding great worker and great person great place to go thank you for all your help with my a/c .

Ronald

Jul 25, 2014

Greeted quickly, windshield cleaned, they knew what I was there for, they completed the work quicker than estimated. Excellent service!

Alan

Jul 22, 2014

Mr. Hodge was very helpful in helping me find what I was looking for in my price range. I am very happy with the truck and look forward to many years of use.

Amanda

Jul 22, 2014

I had to wait about 20 minutes to be seen because it was a busy morning. My vehicle was ready the same day which was nice. I did have to call them myself to check on it after several hours. But Larry was very nice and shortly returned my call to say it was ready. I arrived 30 minutes later. I was slightly disappointed that it wasn't waiting for me outside when I arrived. But it only took about 10 minutes to retrieve it, so that wasn't too bad. Another good visit to my Parkway family!

Joseph

Jul 21, 2014

My experience at Parway was excellent. Larry kept me informed of the status. Repair work was completed in the estimated time.COMPLAINT: I have a complaint against GM and the design for the replacement of a headlight. This used to be a simple task.

Elyse

Jul 20, 2014

Oil change service on 7/18/14 was wonderful. I'm still waiting for a replacement for a window visor that fell off of the car 7 months after installation. The wrong part has been delivered several times.

Traci

Jul 18, 2014

My vehicle was needing the air bag & steering wheel replaced, the trim & electrical department was back logged so it was a couple of days before a tech could look at it. I understood that when I left it. My advisor still called me to keep me informed on the progress. Customer service at it's best!!! Thank you David!!

Bliss

Jul 18, 2014

Larry was great and I was advised of recalls which were done during my vist. Also Mr. Gill the shuttle driver was outstanding and a pleasure to talk to during the ride to and from my home. Great dealership.

John

Jul 17, 2014

I had a little problem with the status of my certified vehicle, in regards to the reported certification. I brought this the attention of one of the early morning managers on the sales floor and he immediately took ownership and resolved the problem. Hats of to him for taking that ownership and making me feel important to that dealership.

Lillian

Jul 17, 2014

I consider Larry "my" service advisor. We have a good relationship and he shows care and concern for my 7 year old HHR. I even schedule my visits around his day off. I have all of my service done at Parkway Chevrolet, but now I especially want to continue at Parkway because Larry goes Above and Beyond. Thank you, Larry!

John

Jul 16, 2014

I would like to thank you for everything you all do for me when I come to the Dealership You all are all super nice and get everything done as quickly as possible thank you for everything.

Janice

Jul 14, 2014

The service was great. However, I am not satisfied with the issue of the a/c not blowing cold air. According to the technician, nothing is wrong with the a/c and because it is a small car that is how it will work.

Robert L

Jul 13, 2014

I bought my last 5 new vehicles from parkway and they do all my service work. I have always been treated very well. Thanks

Janet

Jul 11, 2014

Nice personalized service. Concerned about your comfort while your car is being serviced. Found issues are described in detail. Courteous service.

Traci

Jul 10, 2014

David was right there to help me. Explained that it might be a little bit of a wait but I wasn't worried at all. I got a ride back to work & David phoned me as soon as my vehicle was ready. Couldn't ask for a better experience . Thank you very much.

Renee

Jul 8, 2014

The sales process was very smooth. The team took extra time to show me all of the features of my new Suburban. The paperwork was all done in a professional manner and I did not feel pressured to buy add-ons that I don't need.

Natalie

Jul 7, 2014

When buying my car, my sales person was very rude and raised his voice at me during the negotiations. I did not have a pleasant buying experience. However, the service department, during my first oil change, was amazing! I told them that I needed to be gone in an hour to have dinner with my husband, and they made sure that I was out within that time. I've never met such great people! I just wish that my buying experience had been better.

David

Jul 5, 2014

Cindy was awesome!!! Extremely helpful and I hope I get her every time:) I however didn't care too much for the glass repair guys wanting to make a claim against my insurance. I feel like I got scammed. It's all over with now but I hope my insurance doesn't go up because of them.

Joan

Jul 3, 2014

The service was great. I didn't have an appointment, I drove in and there were a lot cars in line ahead of me, but my service advisor came out and took my information. He said there were 6 people ahead of me and it would be an hour an a half, but I was done and gone within an hour. Great Service!!!

Tim

Jun 30, 2014

I brought my car in to fix the actuators in the window and to deal with a check engine light that was on. It took about four hours to get everything done. It was very good and timely work.

Robert

Jun 26, 2014

A little disappointed because Parkway did not have tires in stock to fit my 2008 equinox.Had to come back next day to get them installed.

Kevin

Jun 26, 2014

the Techs did a great job of putting a new tire on to my truck and cleaning out my A/c blower of the pine needle that was making the buzzing noise with in my A/C

Donald

Jun 25, 2014

Never received a call that the car was done. I had to call at 1645 hours to find out that the shop closed at 1700 hours. Rushed over to the shop and was able to get my car but noticed that the "reminder" (part of the information system) had not been reset) and that I would have to come back to get the paper work because everyone else had gone home.

John

Jun 21, 2014

Cindy Hepner is the best by a longways the best person I have ever dealt with at any car dealer in my life. I have bought three cars from Parkway in the past year.

Steven

Jun 19, 2014

At the end of the day Rigo pulled through for us and we ended up driving away in a 2015 Tahoe. All the staff were very courteous and helpful throughout the process.

William

Jun 18, 2014

David Trammel was very helpful in this lease. He responded quickly to any questions, returned all calls promptly and was a pleasure to deal with.

Evelyn

Jun 16, 2014

Parkway continues to meet our service needs. We were not really happy with the new piece of equipment that evaluates the car's overall performance, since all cars entering the dealership for service funnels through this one device, slowing down check in times. Maybe consider cars that are regularly serviced by Parkway skip this sometime??!!

Mark

Jun 16, 2014

My car waited 8 days in the body shop to get a new rear spoiler before it got painted, and the spoiler was not installed straight and I did not notice it until I got home from the body shop. I don't know if the spoiler can be fixed or if I have to buy another new rear spoiler to get it fixed correctly. The paint repairs look good.

Suzanne

Jun 14, 2014

I am disappointed that you did not put washer fluid in my car when I had service the other day.

Elsa

Jun 13, 2014

Shannon is a great customer service rep. She always tries to make my visits as convenient for me as possible.

Mary Jane

Jun 13, 2014

every person involved from phone calls, when I drove in to the lot, the coach driver and to when I picked up the vehicle was extremely polite and courteous. awesome employees. the only two minor issues were (1) i went there with three keys and left with only two. was told I should have only been given two. (2) I asked for them to also complete a second recall from years ago as i had the part and it was not completed. sure I can do it myself and will but it could have been completed since you kept my vehicle for 5 hours (just saying).

Blanca E

Jun 2, 2014

AC was leaking inside my truck. Although nothing was found at the time I took it service was fast and great.

Luke

Jun 2, 2014

Lori did an excellent job keeping me informed about the cars you had on the way. Dave handled the deal and was also easy to interact with. Brandon(sp?) helped me with learning stuff on the car. Everyone was professional and courteous.

Clara

Jun 1, 2014

We had a recall notice and they were very prompt in getting our vehicle in and getting the part ordered.Staff as always is a pleasure to work with

Micheal

May 27, 2014

Took in Car for recall issue and oil change. Car was taken care of as promised.Service person was very good.

Kevin

May 25, 2014

well last week of Saturday came in there to have new tire to be put onto my truck which I had to wait til they got to my truck to put on that new tire for the right rear side of my truck

mlee129

May 23, 2014

Left my car at another dealer (Buckalew) for an entire week and they never even looked at it. I needed to get a constant Air Bag issue fixed under warranty before a weekend trip and time was running out. The other dealer gave no indication it would be fixed anytime soon so I was forced to look elsewhere. They even denied the fluid change service I requested because i wanted to go with expensive synthetic fluid. Said they can only put OEM fluid back in. I even told them I didn't care about warranty. My Camaro is modified and drivetrain warranty is voided anyway. Basically no service at all at Buckalew.To my surprise when I called the folks at Parkway Chevrolet it was a complete new ball game. They were super friendly. Got my car in the same day and had my Air Bag issue fixed and fluid changed to synthetic by the very next morning. I'm quite sure they have more techs on hand and can handle more cars in the service department even with all the recalls and such going on. Extremely pleased with Parkway Chevrolet and David Croft my service advisor.Mike Lee

Lee

May 21, 2014

Very nice and polite , friendly too. Very good customer service, kept me updated on my truck. Keep up the good work guy's....

Michele

May 19, 2014

Very polite and courteous, dealership was very clean and everything was explained to me perfectly & I was able to get my windshield fixed as well. They contacted me once everything was complete & were very helpful in checking out. Thanks

Bridget

May 16, 2014

They were great. Told me how much everything would cost and prices didn't change once I checked out. They called and let me know what all was going on regarding my car and was very nice.

Judy

May 13, 2014

Shannon was wonderful to work with and very professional. She made sure I had a ride home and back to pick up my vehicle in a timely manner.

mickiej

May 12, 2014

Mark Croom was all I needed to get the info I wanted on my new Camaro. He walked me thru the whole process. He was extremely patient and helpful.

Joseph

May 12, 2014

I was in just for an oil change and tire rotaion this time.Service was provided in a timely manner. Thanks

Raymond

May 10, 2014

I went to Parkway looking for a car for my son. Our salesman John was very helpful and we were looking for a used car. We ended up with a new 2014 sonic, it was painless amd we got a great deal!

dvaldez7

May 9, 2014

From the time we walked in till the time we drove away in our 2011 Chevrolet Impala, nothing but smiles. Ryan Smith gave us the best experience in car buying. I've always disliked going car shopping but he made the experience worth it. I will definitely be going back to see him for my next purchase! I live 60+ miles from Parkway but its worth that drive! Ask for Ryan Smith when you go!

Angela

May 6, 2014

I came in for a routine oil change it took about an hour. When I pulled up I was greeted by a few crew members, very nice of them. There was also a man there working on windshield cracks. I appreciated that I was able to get both done for under $20.00. I always have great service from, I believe his name is RJ and there is also a lady named Christine, crystal or Christie who is always very nice to me even though I have never had an appointment with her. Very pleased, as always.

Robert

May 6, 2014

great as always, except you had three service writers absent and had to wait awhile until helped, no big deal.

Howard

May 2, 2014

Rodney kept me in the loop regarding my unexpected repair. My vehicle is back in the rotation and running well.

Marissa

May 2, 2014

Our salesman, Rigo, was great! I wanted a specific interior/exterior color that was difficult to find, and Rigo went above and beyond our expectations.

Elizabeth

May 1, 2014

Everyone was very nice and my salesman did a outstanding job with helping me along with financing when everyone else said no your guys said yes thanks I love my new car

Neil

May 1, 2014

Great service and a great deal. I'm a price sensitive shopper, so I came in the door because the dealer emailed me a great offer. The dealership honored that price and didn't try to play any games, so that set a great foundation for the experience. After that, the service and help was top notch. I felt like they worked hard to get all the financial arrangements made as favorable to me as possible. The salesmen was a great help in orchestrating and coordinating the whole process for me. I'm very pleased with the overall experience.

Karen

Apr 28, 2014

Excellent job! The oil change was completed very fast and timely. I will definitely continue to take my truck to this dealership for service. BTW: Q #1 would not let me mark "Excellent" so I am letting you know the answer to #1 is "Excellent".

Jonathan

Apr 25, 2014

Bought a 14 silverado Z71. Overall a good experience and we even had some extras added a couple says later by the service dept.

Carolyn

Apr 23, 2014

Experience was overall good, all personnel at the service dept was extremely nice and very friendly. Did not have to wait long to get assistance. Everything was explained to me as too what to expect, this made the over all experience a lot less stressful. Thanks

Hugh

Apr 22, 2014

I was greeted by friendly personnel and my vehicle was ready in the time I was told to expect for the recall repair. The Service Dept. is always very helpful.

Cheryl

Apr 20, 2014

I have been taking my trucks to you since 2009 I have always got good service from you unlike Monday Chevrolet. Two times I have gone to munday and left there in a bad mood and went strait to you. Rodney usually handles my truck if he is there. I am always taken good care of.

Howard

Apr 19, 2014

Shannon said the work would be done in an hour or so. The work was done in an hour so!!!! That has never before. Shannon also spotted another issue that would have meant another visit. Wow! Awesome visit this time.

Nathalie

Apr 19, 2014

It was great.. other then not being able to get a rental car for 24 hours.. that needs to be changed.. i know its with all dealerships but that is just sillyness.

Kenneth

Apr 16, 2014

my visit was good.. just came to get my oil change and get a quote on changing my spark plugs.. he said it would be 300.00 .. for 6 spark plugs.. I believe that I will look else where for my maintenance service.... that's too high for me.

Kitty

Apr 6, 2014

When I set up the appointment two days in advance, I asked for a state inspection. I was told then that the machine was down and they could not do inspections that day. She expected the machine to be fixed by the next day but she wanted me to know that there was a possibility that they might not be able to inspectit. That was fine. i had an alternate plan to get it inspected somewhere else.On the morning I took the truck in for service, I again asked for a state inspection and was told to leave the insurance information on the dash which I did. There was no mention of not being able to do the inspection. When the service rep called with an estimate of work required she did not mention not being able to do the state inspection. At this point I assumed all was well and that the inspection would be done. When I picked up the truck I forgot about the inspection and no mention of it was made. At that point there was plenty of time to get it inspected elsewhere. I drove away without even thinking about it. It was only when I was waiting in line to buy gas that I noticed I still had the old inspection sticker. I then studied my detailed receipt and discovered that the state inspection was not done because the machine was down!It would have been very nice and helpful if someone had told me that they could not do the state inspection. I could have conveniently had it inspected elsewhere without having to make a special trip.

John

Apr 4, 2014

My vehicle recall was taken care of and I was able to use friendly shuttle service to get home . vehicle is running well.

Kim

Apr 3, 2014

I came in late in the day with a screw in my tire that was causing it to deflate rapidly, and my wife and I had a dinner engagement to get to at 5:30. AJ Richnow and his guys jumped in tackled the job quickly as I waited. We made it to dinner on time, thanks to their collective efforts. Another home-run service by AJ and the team at Parkway. Thanks!

Jennifer

Apr 3, 2014

I made an appointment several days in advance. When I arrived, no one acted like they were expecting me. The service rep. didn't even have the information that I had already given them over the phone when I made my appointment. So, I had to repeat it all over again. Very frustrating when you go to the trouble to make an appointment. The rest of the service was great.

Lori

Apr 2, 2014

David and Mary were extremely helpful, made me feel like I was important, and were very friendly. The Parkway Collision center is a professional and welcoming environment during a stressful time! My truck is not quite ready yet so I can't judge the quality of repairs yet.

Christopher

Mar 29, 2014

My service was quick and professionally done. Based on my past experiences with Parkway Chevrolet, this visit ranked among some of the best.

Melvin

Mar 26, 2014

I WAS A BIT SHOCKED AT THE $125.00 CHARGE TO DO A DIAGNOSTIC CHECK, NOT JUST ONCE BUT ON VARIOUS ITEMS DEPENDING ON THE TYPE OF TECHNICIAN INVOLVED.

Wesley

Mar 26, 2014

Rigo Ramirez was the best sales representative I have dealt with in the last 40 years of car buying. He didn't waste my time, represented the dealer exceptionally well and generally made sure everything was right.

Conception

Mar 21, 2014

Friendly and gave me a rental since it was difficult to take my car in for service. They are a very professional dealership and made sure I was completely satisfied. I completely trust them, as I have been using them for 3 years and recently bought a new car with them.

Lisa/Dennis

Mar 20, 2014

The windshield wiper motor went out on our 2014 Chevy Silvarado. You replaced it quickly and had me back on the road in no time. This repair was covered under warranty.

Cheryl

Mar 20, 2014

I was in and out promptly. Shannon took great care of me. Communicated with me about my car. Very professional and personal at the same time.

Jeff

Mar 18, 2014

As usual, everything was perfect with my service visit of March 14. I also bought in my daughter's 2008 Suburban on March 13. I will make sure she responds to your Email. Rodney Field continues to do an excellent job in meeting my needs and expectations on both service visits. I even had time to purchase a new 2014 Tahoe when I was there.

Vincent

Mar 18, 2014

Myself and my daughter were treated like family when we were there. Everyone always made sure that we were taking care of.

Vickie

Mar 10, 2014

My salesman was very helpful,but not overly aggressive, which I I really appreciated. He had a lot patience as I made my decisions. Everyone was very friendly and wiling to answer any of my questions .

Doris

Mar 9, 2014

Enjoyed the buying experience, which began online. My previous Tahoe was 15 years old and I still believe it to be a good vehicle, which is why I chose to purchase a new Tahoe.

elisa hernandez

Mar 8, 2014

I recently purchased a 2012 Chevy from Parkway Chevrolet and Kim holick and jose helped out a lot they are excellent sales personal and worked with me anyway they could. I highly recommend if your in search for a new vehicle come to Parkway Chevrolet and ask for Kim holick or jose .

James

Mar 8, 2014

This is my third vehicle from Parkway Chevrolet and will return again. Great people and service center is also fantastic.

Jon

Mar 7, 2014

Great service to fix an inoperative dome switch in my Silverado and very quick, too! Such a nice waiting room with the beautiful fish tank! Very nice service rep.

Lawrence

Mar 7, 2014

Patrick the service writer, kept me inform of the progress of my car and had it out in a timely manner.

James

Mar 6, 2014

Everyone was great! Sales, onsite and internet, finance team - all went smoothly and was professional. Would recommend to others needing a new vehicle.

Timothy

Mar 5, 2014

I was very pleased with our buying experience but each time I have had to return for any service, the estimated time to complete service has been incorrect. I almost have to double the amount of time I am quoted to get an actual estimate of how long I will be sitting in the waiting room. I have spoken with several other customers in the waiting area who had similar experiences. Additionally, the service entrance is very convenient and clean, but evertime I arrive I am left wandering around the service area looking for someone to assist me. It would be nice if there were a service desk or kiosk with an individual dedicated to directing and assisting customers. I usually have to peak my head in someone's office rather than being greeted.

Kathryn

Mar 4, 2014

Love Shannon. She is a great Customer Rep. Pleasant, professional and goes out of her way to help the customer. Better keep her around.

Tim

Mar 2, 2014

My scheduled service appointment was completed in 'record time' by professional and friendly Parkway service employees. This is not the first time that this has happened! This has happened everytime!!

Brian

Mar 2, 2014

Shannon took care of all isssues reported to her. She is an asset to your dealership. I will only deal with her going forward; I typically do not bother with these surveys, but she deserves credit. Shannon resolved all issues with my truck, and communicated status daily. I am not sure how being away from my vehicle could have been handled better. Wait - I know how.. The lady that handles the rentals.. She has absolutely no personality; frankly, she is rude. While I am excited to get my fifty five thousand dollar truck back she is all to excited to charge me for six dollars of gas. She needs an attitude adjustment, a personality or both. In Shannon's area I feel respected and comfortable. I hate when I have to go get the rental as I know I will get the blank stare and 'stick it to me' attitude. You all have a great system with a turbo charged service writer (Shannon), why bog me down with the rental person?-Bryan

Kevin

Mar 2, 2014

The service writer at parkway was very friendly as always and help me out of what I needed for my truck.

Adolfo

Mar 1, 2014

My service advisor Shannon Marsh was extremely helpful and she should be commended for great customer service. I would highly recommend this service department.

Jacqueline

Feb 28, 2014

Ike Ferrell was excellent in taking care of his customer. He answered e mail questions timely and in person. He knowshis product! Jose met us on our first visit to Parkway and was superb too!

Wayland

Feb 25, 2014

I made an appointment and when I arrived the service dept. took me right away. Larry showed me to the lounge and asked me if I would like coffee. He said when the car was ready he would come get me. Waited only about 30 min. and was on my way.

Tonya

Feb 22, 2014

I arrived early and they were flexible to work with me and got me in and out quickly. Was honest with me that they did not have someone to immediately review one of my problems which I greatly appreciated because I did not have a long time to wait. Great job!

Henry

Feb 22, 2014

The service advisor, Patrick Beech, greeted me promptly and was very friendly, making me feel at home. I was in for an oil change, which usually takes an hour or more. This time my vehice was ready in less than 30 minutes. My visit to Parkway Chevrolet was a very pleasant experience. Mr. Beech is a very good representative for them.

Ian

Feb 22, 2014

Received great customer service from the service department. Cindy assisted me and was very professional. I bought my truck from Lonestar Chevrolet, received very poor service and will be making Parkway Chevrolet the place to bring my vehicle for service from now on. Great job.

Andrew

Feb 19, 2014

I came to buy a used jetta but it was sold out from under me. Sean got me into a brand new cruze for the same payments and term to make it right. I left pleased.

Micaela

Feb 19, 2014

Had a very very easy time selecting and buying a car. No haggling, no tricks, I just went in, Pointed to what I wanted and got the best deal for the car. Rico was amazing and helped me get the process done quickly. I love my Camaro SS!

bgal

Feb 15, 2014

Completely unethical dealership. Made a deal last night. They placed a $5k deposit on this vehicle. Scheduled a $250 oneway flight for next saturday. Salesmen calls me back today says they sold the vehicle on me. Spoke with the GM and he won't even re-imburse me for my flight. Buyer beware. This is the epitomy of snakeoil tactics.

bgallagher74

Feb 15, 2014

Completely unethical dealership. Made a deal last night. They placed a $5k deposit on this vehicle. Scheduled a $250 oneway flight for next saturday. Salesmen calls me back today says they sold the vehicle on me. Spoke with the GM and he won't even re-imburse me for my flight. Buyer beware. This is the epitomy of snakeoil tactics.

Jose

Feb 14, 2014

The service center performed all services in a timely manner and even went a step forward and washed my vehicle. .

Cynthia

Feb 12, 2014

The sales guy, JD, who helped us out was very nice, friendly and noligable about the cars we were inquiring about. That was extremely helpful in the car buying experience. And everyone took the time to help make sure I drove away in a brand new Chevy... Thanks everyone, YOU ALL ROCK! :)

Arnulfo

Feb 12, 2014

LOVED THE FAST SERVICE AND THE FRIENDLYNESS OF ALL THE STAFF I GOT TO TALK TO. THANK YOU VERY MUCH TO MR.CROOM.

Donald

Feb 11, 2014

Although I have not been impressed by the Chevrolet product, I do feel this is a great dealership. Also, Cindy is always there to help me and treats me wonderful when I am there. Thanks Cindy!

Mauricio

Feb 10, 2014

Excellent Experience. I was previously a Ford user, but now, I can say that Chevy Dealer is way to much better than them!

Karen

Feb 10, 2014

I had an overall good experience. Although there were many customers there for service, I was treated very well and did not have to wait an excessive amount of time to get my car returned. I am satisfied with the service given.

Todd

Feb 8, 2014

Picking up our car was not a smooth process. No one seemed to know what they where doing. Our service Advisor Patrick had left for the day. Patrick was great and very professional.

Marwin

Feb 7, 2014

This experience was good. The last one was not. You don't want hear the bad because I believe you don't care. I have yet to hear from anyone at your dealership about my email.

Cathye

Feb 7, 2014

Ray is great and always tries to make his customers happy!! This is the fourth truck my family has bought since April 2012, fifth since 2000 from parkway Chevrolet. Even though I was not excited about having to get a new truck, my 2012 was totaled in an accident, Ray put up with me!!!

Rodney

Feb 6, 2014

Rodney is always getting my truck in and out quickly. Sometimes they wash my truck when is real bad. Great service Thx

Audrey

Feb 6, 2014

I took my truck in for a safety recall repair. The appointment time was convenient and the work was done in the time Larry estimated. It was a smooth process.

Karen

Feb 4, 2014

I was pleased with the work they did on my vehicle except for the fact there were greasy finger/hand prints all over the inside of the back hatchback door where the head liner is. my car is only 4 months old and that was the first thing I saw when I opened the back tailgate door. They guys need to be more careful with that.

Danny

Feb 4, 2014

The Parkway Family always greets me with a smile and keeps me up to date on the status of service on my vehicle. I have never done business with a finer group of folks!

Melinda

Feb 3, 2014

I've bought five (5) vehicle there over the years. I get them serviced there. I'm selling a vehicle outright to them. THEY KEEP ME COMING BACK!!!!! and only to them. Parkway Chevrolet makes me feel SPECIAL! and they do great work. I'm a satisfied customer.

William

Feb 3, 2014

Every thing worked out great. The dealer had to locate the car that we wanted and bring it in. We got just what we were looking for. Thanks for all of your help.

Jennifer

Feb 3, 2014

By far the most friendly, honest, premium service department we have used so far in all these years of GMC ownership. We were out of town away from our dealership and were welcomed without hesitation and awesome service. Jennifer and I both want to express our deepest thanks to all the guys at Parkway Chevrolet for all you done to make this service fast and painless. THANKS ALL!!!

Lashun

Feb 2, 2014

Patrick was the first service person who has given me great customer service since I've been bought my vehicle there. He gave me details about my vehicle that I was unaware of and I appreciate more service advisor like him. He greeted me with a smile and assured me that I was going to be taken care of in a timely manner. Thank you Patrick.

John

Feb 1, 2014

I was able to make last minute appointment for service . my vehicle was repaired quickly and was given ride by shuttle service which was very helpful. vehicle issues resolved.

Jeff

Feb 1, 2014

Standard (i.e. excellent) visit for routine maintenance. Checked in at 7 am and complete before 8 am. Continue to be impressed by service personnel. Rodney Field brought to my attention a problem that I missed.

Luis

Jan 30, 2014

Parkway Chevrolet has an outstanding team and excellent customer service. I would especially like to express my gratitude towards our salesperson, Floyd Perkinson. Floyd was not only very experienced when it came to helping us learn more about the Cruze, but he was respectful, kind, courteous, patient, and honest. For what it's worth, my wife and I believe Floyd was BY FAR, the best salesperson we've ever had the pleasure of dealing with! Keep up the good work Floyd!

Erin

Jan 28, 2014

The service Patrick provided was awesome. He greeted us with a smile and I promise he never stopped smiling. I will recommend this dealership to everyone I know. The service was fast and no nonsense.

Janice

Jan 25, 2014

It was a great experience and the sales rep Rick and the finance manager Andrew were great to work with. Thank you guys for helping me get into a new car.

Thomas

Jan 22, 2014

This was the 2nd vehicle that I have purchased at Parkway. Both times I was treated extremely well. Of all the dealers that I have dealt with since I purchased my first new car, I could not have had better. Thank you. Sincerely Thomas McFarland.

Stacy

Jan 22, 2014

Bob Hodge made a customer for life with me. I have never enjoyed buying a car as much as I did my 2014 Suburban from Bob.

Conception

Jan 22, 2014

Took time to show me everything vehicle had to offer. Didn't have to wait long to complete paperwork to finalize deal. Would recommend this salesman and entire dealership for anyone who wants a no hassle and buying experience.

Lavon

Jan 6, 2014

When I took my 2005 Chevrolet Malibu LS in for a coolant flush my battery cover was in place. The next day when I opened the hood the battery cover was missing. Parkway and I are the only ones that had access to my vehicle--Mystery disappearance!

Cheryl

Jan 2, 2014

I got to the service shop early - and Shannon took care of me right away - but my coupon offered a car wash and Shannon confirmed I wanted my car washed but I didn't get my car washed - and as I had a brunch date - I let it go,

Stefany

Jan 1, 2014

The service rep was very helpful, my car was ready in no time and they even replaced all my valve stem caps because the other dealer left one off..

Ashley

Jan 1, 2014

Patrick Beech was wonderful! Repairs were done quickly and facility was nice. All employees was willing to help in any way possible. I highly recommend Parkway Chevrolet.

ACastaneda

Dec 27, 2013

Buyers beware, i recently purchased a 2013 camaro and every once in a while, the brakes will sound like a bus. Parkway ( Joe Barrios ) has pulled out the rules from GM and states that squealing brakes is an accepatable characteristic of this type of vehicle. They have declined to fix the problem for a car two months old. This is the poorest service department I have ever worked with and will never purchase a car from this dealership again. I hope your brakes don't mistake you for a BUS!!!!!!

JOHN, CHEVY FAN

Dec 5, 2013

FIXED A PROBLEM I HAD WORKED ON OUT OF STATE AT A GM DEALER WHO CHARGED FOR A WARRANTY REPAIR. PARKWAY FIXED THE REAL CAUSE OF PROBLEM AND WENT TO BAT FOR ME WITH GENERAL MOTORS, AND SENT ME A CHECK FOR WORK DONE OUT OF STATE.

mad

Nov 27, 2013

U buy a car then they want nothing to do with you they are no good I will never buy a nother car from here

Shewolf

Oct 1, 2013

Parkway Chevrolet in Tomball Texas is just another unscrupulous car dealer. Buyer Be Aware! If you are looking for a deceitful dealer, lookno further because this is the place. A dealer is only as good as their word. Their motto: Lies and Deception. I will never purchase anothervehicle from Parkway Chevrolet nor will I recommend Parkway to anyone.

wjnjr

Jul 10, 2013

I've been taking my Chevrolets to Parkway for service for about 5 yrs now because I like the people and I receive good service consistently. Recently I had a fairly complex repair done - head replacement on my Corvette. Everyone I dealt with was very courteous and professional, the job was done right the first time, and when my car came back it was clean and I could not tell that it had been worked on. And I am very picky about my cars and trucks! Great experience. Highly recommend Parkway Service.

dleane

Jul 9, 2013

Best experience EVER at a dealership. My Salesman Dan was wonderful! He worked very hard in my favor to get me affordable monthly notes, and overall pricing. I would definately recommend Parkway Chevrolet to friends and family.

Mr. K

Jun 29, 2013

I am writing in response to a recent purchasing experience at Parkway Chevrolet located in Tomball, TX. I am a resident of Washington State and have thus far been a lifelong customer of the GM brand as an owner of three Escalades and located my second Corvette on the internet, which was located at Parkway Chevrolet. As a continued client of GM, I deemed it necessary to share my unsatisfactory purchasing experience from Parkway Chevrolet. GMs strong principles guided by safety and quality first are what retain me as a client, but my recent experience did not earn my confidence that these principles are relevant at Parkway Chevrolet from where I purchased a 2010 Corvette GS and received unsatisfactory service with meeting my needs and connecting with me on my terms. As an out of state buyer, I requested assistance with shipping the vehicle along with requesting dealer window tinting services, all of these requests were denied by the dealership with no consideration. Additionally, I was informed to expect my purchasing documents Saturday via overnight delivery service; and again, I was left disappointed with Parkway Chevrolets attention to detail and inability to perform resulting in my documents arriving Monday, which delayed shipping the vehicle causing an undesirable timeline. Most importantly, the Corvette I purchased is a GM Certified vehicle and I was left appalled with the condition in which it was delivered to me. The Corvette had a small chip in the windshield and was left unfilled, a lug nut was missing from a wheel, and there is a large gaping hole in the undercarriage of the vehicle. The sales associate represented to me the car is pristine condition with no physical damage and initialed off on the chipped windshield while knowing the car will be shipped to California where I planned to pick up the car and drive it to Washington; unfortunately, now I am left with a windshield crack that has exponentially spread to a large crack and can no longer be filled. The culture at Parkway Chevrolet does not meet the culture principles of GM, I did not feel mutually respected with this purchase, as my calls were left unanswered, unattended, treated in a condescending manner, and was informed by the sales and finance representative they were too busy to talk to me.Additionally, my conversations with the dealership regarding the unrepresented damages to the car were dismissed by Parkway Chevrolet.This was my first experience with purchasing a vehicle in a nontraditional manner and I received nontraditional service leaving me disappointed and unexcited with my purchase. I hope you are able to use this feedback to coach and train your dealerships to become innovative with nontraditional purchases and improve their customer service skills at Parkway Chevrolet. Sincerely, Mr. K

coraleinc

Jun 29, 2013

I am writing in response to a recent purchasing experience at Parkway Chevrolet located in Tomball, TX. I am a resident of Washington State and have thus far been a lifelong customer of the GM brand as an owner of three Escalades and located my second Corvette on the internet, which was located at Parkway Chevrolet. As a continued client of GM, I deemed it necessary to share my unsatisfactory purchasing experience from Parkway Chevrolet.GMs strong principles guided by safety and quality first are what retain me as a client, but my recent experience did not earn my confidence that these principles are relevant at Parkway Chevrolet from where I purchased a 2010 Corvette and received unsatisfactory service with meeting my needs and connecting with me on my terms. As an out of state buyer, I requested assistance with shipping the vehicle along with requesting dealer window tinting services, all of these requests were denied by the dealership with no consideration. Additionally, I was informed to expect my purchasing documents Saturday via overnight delivery service; and again, I was left disappointed with Parkway Chevrolets attention to detail and inability to perform resulting in my documents arriving Monday, which delayed shipping the vehicle causing an undesirable timeline. Most importantly, the Corvette I purchased is a GM Certified vehicle and I was left appalled with the condition in which it was delivered to me. The Corvette had a small chip in the windshield and was left unfilled, a lug nut was missing from a wheel, and there is a large gaping hole in the undercarriage of the vehicle. The sales associate represented to me the car is pristine condition with no physical damage and initialed off on the chipped windshield while knowing the car will be shipped to California where I planned to pick up the car and drive it to Washington; unfortunately, now I am left with a windshield crack that has exponentially spread to a large crack and can no longer be filled.The culture at Parkway Chevrolet does not meet the culture principles of GM, I did not feel mutually respected with this purchase, as my calls were left unanswered, unattended, treated in a condescending manner, and was informed by the sales and finance representative they were too busy to talk to me.Additionally, my conversations with the dealership regarding the unrepresented damages to the car were dismissed by Parkway Chevrolet.This was my first experience with purchasing a vehicle in a nontraditional manner and I received nontraditional service leaving me disappointed and unexcited with my purchase. I hope you are able to use this feedback to coach and train your dealerships to become innovative with nontraditional purchases and improve their customer service skills at Parkway Chevrolet. Sincerely,Mr.K

earl

Jun 22, 2013

went went to berck and masten first they wanted to put us in a used car that the air hardly blew the brakes werebad i did not want that rio . so wev stopped at parkway was greated promptly . told him are situation . which my credit is very bad they said give us a try with in a hourand a half we walked out with are first new car thank you parkway will be back in two years to get my truck with alot better credit

Ray

Jun 21, 2013

Salesman was great. Sales manager Mr. Wilson is your typical Sales manager with wanting to close deal. Saying how much he wants your business but on his terms. Overall the experience was your typical Car dealership experience. No WOW factor to get me back.

Vettelady

May 17, 2013

I have bought several automobiles from Parkway Chevrolet. Theses guys are awesome. They are always helpful and friendly. In fact, my sales person heard me say that I really wished I had bought a convertible Corvette. She, Kim Holick, took the time to look at all the convertible Corvettes at the dealership to find the perfect one for me. She called me, we test drove it and I was in love!! Needless to say, I have a brand new Corvette convertible. Every time I go in for service, they are quick to take care of me, and Kim makes sure they do it just right. I will surely come to Parkway Chevrolet and Kim Holick for my next automobile purchase! Thank you Kim and Parkway!!

Mmorris0219

May 13, 2013

Ike Ferell is the BEST!!! When we get ready to buy a Camaro we will definitely come back to him and Parkway Chevrolet! Ike is very knowledgeable. I would definitely recommend him to my family and friends.

TX_Dad_of_4

May 9, 2013

Friendly helpful adviser. Delivered as promised and completed to my full satisfaction.

Rosenbob

Apr 26, 2013

Parkway is a quality GM dealership which I have grown to respect. When any questions arise, they are quick to fix before they become a problem. GM should consider addressing the seal failure around the rear hatch which allows water into the spare tire well. It can over time be a mold source and potentially a helth risk, not to mention a costly repair for Equinox owners!

erinn40

Apr 15, 2013

KIM DID A GREAT JOB. WILL CONTINUE TO BUY FROM HER AND PARKWAY. THERE WERE NO RUN AROUNDS. SHE WAS DIRECT AND VERY ASSERTIVE. I LOVE MY NEW CREW CAB. I WILL DEFINITELY REFER EVERYONE I KNOW TO KIM HOLICK AND PARKWAY CHEVROLET.

chonji

Apr 14, 2013

Making a deal on used vehicle went quickly and smooth. Dealer actually inspected vehicle and made necessary repairs. Dealer left repair ticket and maintenance update on front seat. A visual check under hood and under vehicle showed that repairs were actually done. This builds trust in a dealership. I will buy again from Parkway.

Mario K

Mar 9, 2013

I Purchase a ZO6 Corvette back in may of 2011. sale people were wery kind.we were able to close the deal in less then 2 hours. unfortenatly next day I find on a floor of my garage oil speal under my transmission. I call the dealer ship , they send for tow truck. My vehicle got fix in one week. when I pick up my corrvette 25 miles later I hear nocking in engine. once again I call dealership they reponded "you both a used vehicle what do you exccep?" I went back to dealership ask for a another vehicle to exchange this one .they respond no can't do.I was very disapoited in sales manager Mr. Mario . My next step was to take my car to Franks Corvettes in Spring Tx. Mr. Frank start up the engine and turn it off gave me diagnossis on the spot. cranck shaft berring were wear out. to prove his point he put the car on lift drain one pint of engine oil thru a filter and there it was brass shaving. I ask him what can cause this ?he look aroud the bottom of engine the he point ot harmonick balance and show me hammer marks on it, this is what mess up my crank shaft bearings.I end up spending $15 000.00 on a new engine.I will not recoment anyone to deal with a Parkway dealership . they don't stad by their product.

Jason Wade

Mar 1, 2013

Great business. See Ray or call. I picked out the car I wanted online and he had it waiting for me the next morning. We wanted a traverse. I just knew i wouldnt get financed and they did.. I got 0 percent interest and my payments were better than i asked for.

Travis Fulton

Feb 19, 2013

I bought a veicle recently form this dealer,and they got me into a vehicle that I was intrested that same day. Within a few hours,also they sold me an aftermarket warranty, that did not cover anything on the vehicle. So when I had a problem or an issue the warranty that the salesman told me that would pretty much cover everything,ok he lied to me. A month or two pass and I had an issue that should of been covered by the warranty,and I took it to the dealership and they told me to take it to another dealer,and that the warranty should take care of it. (Great!!) Great Customer Service... Now that Ive found out,that nothing was covered I went and cancelled the warranty. Since then I have been trying to call to find out the status,no one is ever available. I get the managers voicemail,to the finance managers voicemail, to the warranty clerks. Just the usual run around. Nobody Knows Nothing......

Mysteek79

Feb 19, 2013

Salesmen are very nice and courtesy. The dealership does NOT negotiate on internet pricing or offer incentives like all other dealerships in the Houston area. Their service department did not even know how to properly work on a Chevy Equinox. Had better service on oil changes from Wal-Mart of all places. At least they knew how to reset the oil change light gauge. It took 5 technicians and the computer analyzer guy working on the vehicle and finally the woman who took the service order looked it up in the owners manual on how to reset it. We then purchased a used vehicle purchased a used vehicle, and they tried raising the price on the deal by 400 dollars over what was quoted on the internet. Once they changed that and we finalized the deal they hand us a set of keys with only one that would work inside the ignition without busting all the plastic. We knew we were purchasing used as is, but we never saw second set of keys until after everything was signed and done. $200 dollars to replace and they would not accept it as their fault said be glad we have on set of keys that worked. I understand dents scratches, pieces missing out of the car...earphones needed to be totally replaced due to crumbling apart. However, you would think a major component like a key getting broke off in the ignition would be something worth working with us on, but we were rudely told We have no money to help you, and again...Be GLAD you have one that works! To me this dealership has nice friendly sales people but once you get past that you get into Inexperienced Service Technicians and Unsociable rude finance department. It seemed to me like if your not made of money....do not even BOTHER going there! Not the dealership for you.

NOT happy...

Feb 15, 2013

I have taken my car into parkway chevrolet a couple of times now for the same problem(s). Each time I take it in, they say there is nothing wrong. I have had multiple people ride in my car and they have each experience the defect(s). Although, its funny how when I take it in, they can not locate the problems... As for the customer service in the service department, it is HORRIBLE..... I think that is how they are trained though, to be as rude as possible. It does not matter how high up you go with your complaint, the rudeness just gets worse the further up you go.

LizzieVB

Feb 13, 2013

My wife's vehicle. She made an appointment for Oil Change and Tire Rotation. She was on time...they were on time...she was out in an hour!!!! Great service..great dealership!! Kevin McGrew has sold us both vehicles...great, honest guy to deal with!!!

Freestlast

Dec 18, 2012

Kevin, Howard & Dan took great care of us. I would highly recommend Parkway Chevrolet to anyone. This is how car buying should be!! Make sure you ask for Kevin or Howard!

Jwatson894

Dec 17, 2012

My wife and I just bought a vehicle this past weekend from Jose. Parkway Chevrolet was our third stop and our last. The experience there was amazing from beginning to end. I will be buying another vehicle in a few months and I will be back to see Jose Barrientes.

1960fire

Jul 20, 2012

My wife and I bought a Chevy from the dealer got a great price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying the car we had a 630pm appointment to sign paper work it was after 800pm before we made it to a office. We had a 2pm appointment to drive with the service tech. My wife drove off the lot at 228pm after the service tech left her waiting. At one point we had to keep two of the service works from have a argument about a rental car for use. If you value your time go some were else. We got a great deal on the car but was not worth the headache. We returned the car and are out looking again. Best move we could make. Sales people are great every thing after that point was very bad.

1960fire

Jul 20, 2012

My wife and I bought a Chevy from the dealer got a great price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying the car we had a 630pm appointment to sign paper work it was after 800pm before we made it to a office. We had a 2pm appointment to drive with the service tech. My wife drove off the lot at 228pm after the service tech left her waiting. At one point we had to keep two of the service works from have a argument about a rental car for use. If you value your time go some were else. We got a great deal on the car but was not worth the headache. We returned the car and are out looking again. Best move we could make. Sales people are great every thing after that point was very bad.

Plholloway

May 10, 2012

Gave me a price to change alternator. Then when they called to tell me vehicle was ready gave me a price $100 higher. When I confronted service manager and general manager about problem. They would not resolve. I told them I was only going to pay price quoted. They would not honor the price and then threatened me with storage fees if I did not pay in full

Cliff Cartagena

Mar 20, 2012

I bought a car here. Day 1, the wiper sprinklers never worked until now. A month later the power steering stopped working. The worst is... No matter how you ask them to repair the problem or exchange the car with another one, they wont. They want you to trade it in and starrt over like buying a new one with tremendous increase in a monthly payment. I am extremely disappointed in this branch. For about 6 months I tried to allow them to fix the problem. They simply wont. I felt tricked. My family's SAFETY is jeopardised each time I put them in this car. Worst is, I have to keep paying for it for 6 more years.

HariP

Jan 30, 2012

Overall I had a very good experience buying the car from this dealership. They were very helpful and had all the documents/procedures on time and as promised. Knowledgeable staff. They even helped me with the financing. I was a bit disappointed when the (used) car I bought had some issues in less than a month. I expected it would be thoroughly checked since it was a GM and Parkway certified. But the dealership was prompt to fix the car.

AB11

Dec 15, 2011

I bought a Malibu from Spencer and I am loving it!! The experience there is wonderful!! Parkway Chevrolet does what other dealerships don't and that is look at you like a person not just another customer. They have earned my business. I highly recommend this dealership to anyone looking for a great deal!

cypresslady

Dec 15, 2011

My experience at Parkway Chevrolet was short and sweet. We purchased a new car from Johnny Saldana. It was nice to have a spanish speaking sales person to help us. We will definitely come back to Parkway Chevrolet for future purchases.

Blonde

Nov 6, 2011

Had a great experience with the internet search with cars.com which led me to Parkway Chevrolet in Tomball. They were excellent to deal with by internet and phone and in person. It was worth the 75 mile trip out to look at the vehicles that had to offer. We would highly recommend Parkway Chevrolet to family and friends. Although we were not ready to purchase just yet, we will definetly be considering Parkway Chevrolet in the near future.

Ryan_K

Oct 20, 2011

My wife and I were looking to trade in a smaller vehicle for a larger vehicle because of children births. Knowing exactly what we were looking for, I contacted just about every dealership in Houston (not kidding) to explain the situation we had and the vehicle we wanted. Parkway was one of two dealerships that actually took my phone call serious. They took my information and called me back within 1 hour of the initial call. We discussed the specifics then I made the trip down to the dealership. Every single thing that was told to me on the phone was there waiting for me when I arrived. I spent approximately 1 hour on the lot and the deal was made. To top it off, I had to depart the dealership to attend to other matters and asked if the vehicle and paperwork could be ready for me to come by the next morning and finalize the details, and guess what, I got there at 0900 the next morning and all I had to do was inspect the vehicle, walk in and sign paperwork. Everything was there waiting on me! I can't explain how important and happy that made me feel about doing business with these folks.This dealership and its people will do what it takes to make your day and experience special! I will certainly be doing business with them in the future. Thanks. Ryan K

mortega

Oct 3, 2011

I was interested in a used vehicle I had seen on the internet. When I chatted online with a used car sales rep I was told the price listed was the best price they could offer me. Days later, I checked the same car again and it was listed 500 dollars less. So I again inquired, but this time I called directly to the dealership. I requested to speak to the person I had chatted with (Brent) however I wasn't able to get a hold of him. So I asked for someone in the used car sales dept and was passed over to a rep named Gabriel Cortez. I told him I wanted a purchase quote faxed to me because I had my own financing and lived another city. He said he would call me back in an hour...but never did. Several hours later, I called again and spoke to Gabriel Cortez who seemed surprised no one had called me back with the information. About 10 minutes later, a lady by the name of Kim Holick (who claimed to be a sales floor manager) called me. This lady was extremely rude and unprofessional. She completed ignored what I wanted and instead tried to push me into giving them a down payment, my SSN and personal information and insisted I get financing with them. Since I live out of town, I told her I didn't want to commit to anything until I saw the car and for the moment I only wanted for her to fax me a purchase quote. During my phone with her I received another call from a Mr. Spruell. I told him I had already been dealing with Kim Holick and he said he was going to check on her deal for me. Shortly after, she called me again very upset and told me the deal was off and didn't want my business anymore. I was in complete disbelief. I told her the reason I had been talking to so many people was because no one ever got back to me with the car information. This lady was completely out of line, aggressive and not to mention very very very RUDE! She went as far as telling me I could write whatever reviews I wanted but I just better not set foot into her dealership. I'm taking my business somewhere else. Would not recommend or buy from this dealership. HORRIBLE CUSTOMER SERVICE!

fisttimebuyer

May 11, 2011

I always dread going to car dealerships and dealing with the dishonesty, especially as a female. However, Chuck has changed my views of car salesmen and gained my business for life. He was very honest and worked hard to get me special financing. Parkway Chevrolet is a dealership I will recommend with enthusiasm.

Salchola

Apr 5, 2011

It was a great experiance, El Vaquero is a great salesman, I took delivery of my new corvette and the service was outstanding. I try to trade my 2009 corvette at other dealerships and they said it was impossible but Parkway Chevrolet did the impossible. Fantastic Job,Sal C

dun4nea

Mar 30, 2011

Ike is the BEST salesperson ever! I will continue to buy my cars from IKE! I was in and out quickly and IKE made this a very fast and friendly buying experience. If yo ever need a salesperon call IKE; he is the BEST! I am always COMPLETELY SATISFIED with IKE!

timbo77

Feb 16, 2011

I had been having a very frustrating sunroof problem with my car so I took it to Parkway Chevrolet and talked to Louis Rodriguez about it. Louis was excellent to work with. Louis treated my wife and I like we were his only concern, very kind, considerate and friendly. Louis completely fixed my sunroof problem in record time. It works perfectly now! I am very grateful Louis works for Parkway Chevrolet. My car feels brand new again. Thank You!

onebopeep

Jan 24, 2011

Most fun i ever had buying a car. If you need a car or truck go to parkway Chevrolet they can take the pain out of buying a new or use car or truck. Gave me what i need to get out of my trade, and i got a great price on a new car. Will be back for my next car.

bettystew

Jan 24, 2011

This the third vehicle we've bought from Parkway this year. We love our Equinox! Once gain Craig made it easy deal. It feels like we're part of the family. He even set my radio stations and hooked up my bluetooth for me. I don't think we'll be buying any more cars for a while, but when we do it will be from them. Thanks gain everybody!

nita calvit

Nov 20, 2010

Service by my salesperson was fantastic. Bought new truck. This was a second experience I have had here and I was just as satisfied. Would have liked better terms but think it was the best they could do today. Like their service dept as well. Thank-you

anndm1960

Jan 21, 2010

I purchased my aveo in 05 from them. My price was right I worked everything out over the phone and online 1st. My experance was GREAT.NOW,today 5 years later there is a serious problem with my car, AND the warrenty has ended. the independent mechanic suggested I try and get the car repaired under warrenty anyway, so I went back and dealt with Joe explaining everything.The repair was to cost $2500, after speaking w/ Joe about having the car repaired w/ the warrenty expired, the manager overode it and at this moment my car is being repaired by the dealer.I'm extremly pleased w/Parkway.

allen02

Nov 13, 2009

I purchased a new 2009 Tahoe Z71 and my experience was very good. The dealer worked with me on price and the service has been outstanding. This dealership even invited me back after the sale for a free diner and a dealership tour. I have never had a customer service experience this good before.

nallen2

Oct 16, 2009

I called Charlie Nelson and was quoted $25,195 for a new Chevrolet 1500 Truck, so I went to the dealership and was quoted the same price. I can remember them telling me "We are not like other dealerships, we don't add in hideden costs". My mistake is trusting them and not looking over the billing statement line by line. When i got home, i called the dealership and told them they had over charged me $407 for the truck. They had added $275 for window tint and $111 for theft protection, making the price of the vehicle $25,581. I felt like they misled me and its my mistake for not catching the mistake before I signed the papers. I pointed this out to the people at the dealership and they told me it was too late I had signed the papers. Forbes Durdin, the sales manager was very rude and said many unprofessional remarks wnen I asked him about refunding me the $407. I feel like the dealership was dishinest for adding in the extra costs, because no where in talking prices did they ever discuss these extra costs. I cannot tell any of my friends to buy from parkway Chevrolet because of their dishonesty and lieing about the price. Buyers beware Parkway Chevrolet tries to make an extra dollar by adding these little extra charges. A dealership is only as good as their word. Don't go to Parkway Chevrolet.

linnab

Feb 9, 2007

This is the way a car dealership should act. They are professional and clean and honest. I have went to many other Chevrolet dealers and the Houston area, and compared they are scum.