Used Cars for Sale at Open Road Acura of East Brunswick in East Brunswick, NJ

jctsxjava

Apr 8, 2016

I serviced my car at this dealer three or four times after I got it. Their facility is really nice, they are all very friendly and polite and professional. My last service there was one of those milestone service which involved a few more things like tire rotation and transmission fluid and cabin filters. After the service was done, they said that I would probably need new tires on my next visit since three of my tire tread had gone down to 4/32. As a result they they said that did not do a tire rotation. I said fine, however I felt a little puzzled since the tires looked OK to me, and when did the penny test, It seemed like there was a substantial tread left. I drove the car for another five thousand miles before the 'B1' service indicator came on and I needed to take the car in for service again. This time I decided to take the car to Park Avenue Acura. The B1 service indicator too involved a tire rotation. After I got the car serviced and the the service advisor spoke to me and said everything was fine with the car. They had done the tire rotation as part of the B1 package. According to to their their evaluation sheet which was more detailed, the wheels with the lowest treads had a measurement 5/32. This was after driving 5000 extra miles! It was a real let down to realize that and I won't be taking my car there from now on

JulCal1212

Apr 5, 2016

I'm not one to write negative reviews, but my latest experiences with this dealership have prompted me to do so. I am going on my fourth lease with Acura. My first two MDX's were leased through Open Road of East Brunswick. Unfortunately, the sales person I always worked with is no longer there, and I have not been able to find anyone worth dealing with since. This dealership is conveniently located for me, so I have tried multiple times to close a deal with them the past two leases. Every time I left feeling like they wasted a lot my time! They were unfriendly, intimidating, and laughed at me when I tried to negotiate. They told me they could beat any price, but did not even come close to the offer I was given at another dealership. They continued to promise me that the offer I was given would fall through at signing, because it wasn't possible. Then they were pressuring me to sign with them that day, and we're very rude once I decided to walk. I am so happy I did! Not only did the dealership I am with now honor the offer given over the phone, but they also showed me how easy and painless shopping for a car can be. Open Road of East Brunswick clearly does not want me as loyal customer!

C and K

Feb 23, 2016

It took about a month, but we finally got in to see Anthony and get another new Lease. The transaction was quick and painless. We would go back again.... in three years!!!

Andy

Feb 23, 2016

This was our Third Acura I knew that Anthony and Steve would be able to get us the best pricing; and they did. We traded our current MDX for a brand new, fully loaded one. I could not be happier with the process and pricing. Thank you again for getting us exactly what we were looking for.

Sam

Feb 19, 2016

I was very happy with the service I received at Open Road. I worked with Steve who introduced me to Anthony. We were deep in an ILX and needed to get out. I was way over on the mileage. They were able to help me into a new lease and take care of my previous Acura. I will strongly recommend anyone to go them for their next Acura Lease. Thank you again.

Jay

Feb 19, 2016

This is my fourth Acura and I could not be happier. Anthony and Steve were as helpful as always. Thank you again for another fantastic experience.

Audrey

Feb 17, 2016

Other dealerships put a lot of pressure on me to buy a car. Thanks to Tiffany and Steve the sales manager, it was so easy. They even delivered the car to my house in Edison,Nj and took my leased 2013 Acura TL back! I love my new 2016 Acura TLX!

Anne

Feb 13, 2016

I love Acura's! I have always wanted one every since my ex boyfriends Dad had one. When I graduated college I knew I was buying my self an Acura. My parents and I called made an appointment with Tiffany who was nothing but helpful, to come in a test drive a few vehicle because I was unsure of what I wanted. Mike C, the General Sales Manager helped me through out the buying process and made it easy for me to be so happy with my monthly payments and my Acura TLX, my parents also got one!

Scott

Feb 12, 2016

I was working a deal with a local dealership near me in South Jersey; Cape May area, which is about two hours from the dealership. I saw a 2014 Acura ILX on Open Road Acura of East Brunswick that caught my eye I had put in a lead and within minutes I got a call from Tiffany. I spoke with her on Monday and she told me the car was still available I could not come in until Saturday. Tiffany followed up with me everyday to give me a update on the ILX and to make sure it was still there before I drove all the way to Central Jersey. Thanks for you help Tiffany!

Melissa B.

Feb 12, 2016

You do not see many women in sales at a car dealership, so sometimes I hate going in without my husband. But, when I went on Open Road Acura of East Brunswick website and saw that Tiffany was a Customer Care Manager and someone who I can talk to; made me feel at ease. Tiffany was such a great help through out my car buying experience; thank you Tiffany!

Rita

Feb 10, 2016

It is nice when you can be helped with no questions asked. I had called into the dealership and wanted to know if a car was still available.. I had spoken with Tiffany and she had informed me that the vehicle has a deposit on it but if it falls through she would like me know. I never thought I would hear from her again, but the next day my phone rang and it was Tiffany, and she let me know the deal fell there. I went to the dealership that day and got treated amazing. Even the used car manager Mike Clites came around and spoke with me. I will always do busy with this dealership! Thanks again! I am loving my CPO 2015 Acura TLX; Black Cooper Pearl with Parchment!

James

Feb 9, 2016

I purchased my new TLX from Open Road Acura. Raymond Lee was my Sales Person and he was very helpful and a pleasure to work with. I usually hate going into car dealerships but Raymond made it stress free. Not once did I felt pressured into purchasing like many other dealerships do. I traveled from North Jersey but it was well worth the trip. Our Sales Manager, Steve Flaster was wonderful and made the transaction smooth and easy. I recommend Raymond, Steve and Open Road Acura to anyone who is looking to purchase a new or preowned car. You will not be disappointed.

Tony

Feb 8, 2016

I purchased from Anthony at Open Road before and had a fantastic experience. This time around was no different. Anthony made the transaction smooth and easy for everyone involved. I will make sure to come back in 3 years for my next lease.

Joyce

Feb 8, 2016

I bought my first Acura from Open Road Acura of East Brunswick and had a great experience. Raymond Lee was my Sales Consultant. He was very knowledgeable and answered all my questions. The Sales Manager, Mike Colavito, was a great help and made the process as smooth as possible. I usually hate car shopping but Raymond and Mike made my purchase hassle free. One of the best experiences I had at a dealership. I highly recommend Open Road Acura and Raymond Lee. You will not be disappointed.

Dominick

Feb 6, 2016

I put in an internet lead a little while and I planned on coming in just got a little crazy with the snow storm and with a couple work meetings. Tiffany helped me and stayed in touch with me and even though I canceled so many times she was always polite and nice to me and I finally found a good day to come in. Thank you Tiffany for staying in touch and being so kind, and helpful.

Barry

Feb 3, 2016

I went into Open Road Acura of East Brunswick I was greeted by the new General Manager Kurt. Kurt was very helpful and he pointed me over to a sales consultant who was also wonderful. When you go into dealerships you sometimes get a little nervous but not at this place! The staff at Open Road Acura of East Brunswick is wonderful!

Maria

Feb 2, 2016

I saw a pre owned Acura RDX and have been following it for a few days when I finally decided to give the dealership a call on it. Lawrence had answered the phone and I made an appointment with him to come in and check it out. Needless to say the car was all ready for me when I got there. We drove it, he helped me out with the Price and the financing all worked out. Within 2 hours I traded my car in and was on the Road in my new car! Very satisfied with Open Road Acura and im looking forward to doing it all over in a few years!!!

Charls

Feb 1, 2016

My wife and I came in to look at a TLX. We did not plan to buy today, but Anthony and Steve gave us an up front offer that we really could not refuse. This was the smoothest experience I have had purchasing a new car in a LONG TIME!!! Thank you again for making this as easy as possible.

Sean

Feb 1, 2016

I had a fantastic experience working with Anthony and Mike at Open Road. We came in from Philly on a pre-owned car. Even though it was late, they were ready and willing to help us. They answered all our questions and were eager to make the experience a great one. It was worth the ride from Philly. I would highly recommend them.

Jerry

Feb 1, 2016

I came Saturday the last day of the month and I knew going in it would be crazy busy. I had bought a car from Barry a little while back and had a good experience with Barry when I was at the dealership. Before I went to the dealership, I was helped by Tiffany. When I was there this Saturday my girlfriend was looking for a car and Barry was busy so Tiffany saw me and came over to me and talked with me, I said I was waiting. My girlfriend and I walked the lot outside and a short while after Tiffany came outside and helped us look at cars and show us different colors and models and even though Tiffany is not a sales consultant she went above and beyond for us until Barry was freed up. We purchased a 2016 Acura ILX that day because of the customer service that was provided to us.

Annie

Jan 26, 2016

Sometimes car dealerships are not friendly and are not helpful. When I called in to the dealership Tiffany was nothing but helpful. Even though the used car that I was shopping for was sold she went above and beyond to find me something similar to what I originally wanted. It was such a smooth process and Tiffany was very helpful. I even drove all the way from Williamsburg Brooklyn to get it because it was everything I was looking for. I am loving my pre-owed 2015 Acura TLX! Thank you again Tiffany!

Oscar

Jan 25, 2016

Over the weekend when I was trapped in and snowed in my house Open Road Acura of East Brunswick was helpful! I want to personally thank Tiffany and Michael Colavito for helping me out. I put in a request for a 2016 Acura ILX A-Spec and wanted some numbers. Tiffany let me know that the dealership was closed but she could help me, she took down what I wanted and told me her General Sales Manager Mike would call me and give me some information. They helped me so much I came in and picked the car up on Monday! even though we had a snowy weekend my car was cleaned and ready for me to take home! You will see me in the service department soon and back in three years for another lease! Thank you Open Road Acura of East Brunswick, Tiffany Caccavale and Michael Colavito.

Brassard

Jan 22, 2016

Wherever you go you always want to free welcomed and important, and that is what I felt here. I had leased my last three cars with Open Road Acura of East Brunswick because I love the way they deal with me. I got a call about six months before my Acura TSX lease was up by Tiffany. Tiffany and I had some great talk and she answered all my questions right away. I had also expressed to Tiffany that I was over my miles and she let me know that was know problem. Tiffany had even had her General Sales Manager call me to reassure me that it was no problem that we will take care of you. Boy where they right! I came into the dealership one night and it was such a smooth easy process. Thank you Open Road Acura of East Brunswick for another great leasing experience!

The King

Jan 19, 2016

Before coming to Open Road Acura of East Brunswick I went to my local Acura dealership. I left my local Acura dealership because they just did not care to help me and I was very annoyed. Did not have any time for me nor did they offer me a test drive. After I left that dealership I Googled Acura dealers and this store came up and it caught my eyes because of the review it has. I called the dealership and Tiffany answered the phone she was nothing but helpful. She invited me right in for a test drive and when I got to the dealership she was waiting for me as well as a Sales Consultant Ray Lee to take me out for a test drive. I will always come back and do my business with Open Road Acura of East Brunswick!

Zucc101

Jan 16, 2016

Being a young girl car dealerships have always scared me. It felt nice when I got a call from Tiffany the Customer Care Manager being a young women herself she understood me. We set up a time for me to come in and it was nice how she how the Sales Manager Steve greet me so I knew at that point I was in good hands! Thank you Open Road Acura of East Brunswick I will come back for my 2018 Acura!

Rangers

Jan 16, 2016

My buying experience at Open Road Acura of East Brunswick was wonderful; from start to finish. It all started with Tiffany help before I came into the dealership to the moment I got my keys. I want to thank the pre-owned manager Mike for welcoming me and helping me out and making me feel at ease. My sales consultant Anthony was also great. It means a lot when the who team is friendly and really car for their customers.

John Fitzgerald

Dec 20, 2015

Arrived at Open Road for servicing on my 2016 MDX (oil change) Dennis Ippolito was my advisor and explained the vehicle will be serviced promptly. A short time later Dennis approached me in the lounge area and explained the invoice and I was in my vehicle within 45 minutes of arrival. Dennis was a perfect gentlemen and very professional.

lynr67

Dec 20, 2015

We contacted Open Road Acura interested in a 2016 RDX. within the same day we were able to meet Raymond, our salesman, learn about the car, work out all financials and leave only to return the following day to pick up our new car. The experience was smooth and hassle free. Raymond was corteuous, attentive and engaging. Very satisfied with the experience.

Rachel

Dec 16, 2015

I was at the dealership today to research buying a car. When I was there they were having their Christmas party. They invited me to eat with them and I got to hear the managers and the owners speak. These people are real and they are genuine. I felft very comfortable with them and I made the decision to stop shopping and buy the car. I gave them a deposit and I get to pick up my car tomorrow. I cant wait!

Joseph P

Dec 12, 2015

If you were worried about dealing with a car store go see Scott. He is very helpful and easy to speak to. The people at this store are great. Not only did they help me buy a car but they have been very helpful with service as well. Go see Scott and team, you will not be disappointed!!!

Anthony C.

Dec 9, 2015

I called the dealership to see if a pre-owned 2015 Acura TLX was still there. Tiffany Caccavale helped me out through out the whole process before I came into the dealership. She followed up with me until the day I came in and when I got there she has a sales consultant ready for me. It was a nice and easy process. Ask for Tiffany if you need help find a car!

Floyd

Dec 3, 2015

This guy will change the way you experience a car dealership! True gentleman. I am reccomending this dealership to anyone who wants to buy a new or used car or needs service as long as he is there!

RedWings Fan

Dec 2, 2015

I usually hate going into car dealerships, especially as a women. But, was I wrong, I was treated with the up most respect and I ended up buying a 2015 Acura TLX that day!

Chris

Nov 29, 2015

I purchase a pre-owed certified Acura TL from Open Road a year and a half ago. Recently we noticed that there was a small defect with the paint on the front of the car. I stopped in one day to show them my concern and they couldn't have been more accommodating. They scheduled a time to repair the vehicle that was convenient for me. They also gave me a vehicle to use while my car was being repaired. The vehicle was delivered to me in showroom condition, they did a great job. I highly recommend Open Road, they stand by their vehicles.

AKA88

Nov 25, 2015

My father was looking to purchase a new SUV since our 2003 MDX was getting a little old. But he was not sure if he can afford it. We went in to this Acura store and was greeted by our salesperson Steve Tong. He was very patient and pointed out the unique features of the new MDX. We all loved it. But it was over our budget. Steve worked out a lease that we felt comfortably and we drove the new MDX home the same day. Definitely recommended Steve Tong and Open Road Acura of East Brunswick.

James C

Nov 25, 2015

Went in just to look at various models. Steven Tong came up and assisted us. Showed us a few different vehicles and we ended up driving a new Acura TLX home. Wasn't expected to buy but the deal was great and was comfortable with the process. Salesperson Steven Tong was not pushy. Very informative and caring. A totally different experience that's rare in the car business. Highly recommended.

Stephanie

Nov 24, 2015

I went to my local dealer to purchase a new Acura and they were not very helpful and did not offer me the price I could pay. I then went to Open Road and not only did they meet my price but I got to take the car home that day. I was in and out in about an hour with my new car. How great is that!

Lucky 0704

Nov 23, 2015

Excellent service experience with Gabriel Martins, will definitely return. They were all courteous and friendly. Just had an oil change and was quick and easy. Thanks guys

Chantelle

Nov 21, 2015

I bought a car and they were great and very fair. And then I had an opportunity to use the service department, they were even better. Not the typical car dealer. Go there and see for yourself.

Jack

Nov 18, 2015

Been buying Acura's from Open Road East Brunswick, since 1988. Love the car and very pleased with all aspects of Open Road Acura. Their sales person, Antonella was very helpful and knowledgeable. We spent about an hour deciding on which car we wanted and she put us in that car. This was such a pleasure, since I can't deal with sales pressure. Got no pressure at all from Antonella. Always had success with the cars and their service area took care of all our needs since we got our first Acura. Now we are onto our next Acura and have 2 cars from Open Road.

JUAN LECHE

Nov 16, 2015

Melvin Morales is a stand up example of what a true salesperson should be. He promised me that no car was off limits and unattainable and he delivered on that promise. I am now the proud owner of a 2014 Maserati Ghibli. As far as I am concerned, not one friend or family member of mine will buy a car if not with Melvin!

NOW AN ACURA FAN

Nov 16, 2015

HAD A GREAT EXPERIENCE AT OPEN ROAD ACURA OF EAST BRUNSWICK,NJ MY SALESMAN MARK HURANT WAS VERY WELL INFORMED. HE EXPLAINED THE 2016 MDX IN A VERY DETAILED MANNER WITHOUT ANY INDICATION OF SALES PRESSURE. HE ALSO SHOWED ME ON PAPER THE DIFFERENCES IN BUYING OR LEASING MY CAR AND EXPLAINED THE ADVANTAGES AND THE DISADVANTAGES OF EACH . I WOULD HIGHLY RECOMMEND ASKING FOR MARK . IT WAS THE BEST EXPERIENCE I EVER HAD BUYING A CAR. I DON'T HATE BUYING CARS NOW!

Heather C.

Nov 16, 2015

I had a great experience buying my new car at Open Road Acura of East Brunswick. I had the pleasure of working with Sales Consultant, Raymond Lee, who is very knowledgeable, helpful, and a pleasure to work with. I felt very comfortable from the minute I walked into the dealership to the time I drove out in my new 2016 Acura MDX. Car shopping could be very stressful but the team at Open Road Acura definitely changed my mind. Not once did I felt pressured into purchasing like many other dealerships do. The whole car-buying process went on very smooth and satisfactory. I am a happy customer of Open Road Acura of East Brunswick and will definitely recommend my friends to have a visit for their car-buying needs. I definitely recommend everyone to ask for Raymond Lee!

Bob & Mary

Nov 16, 2015

Needed to lease a car because my current one is up. Was skeptical when I walked in. But our salesperson Steven Tong was very understanding. I'm retired and living on a fixed income. Steven was able to accommodate us and we got the new 2016 MDX. It has top safety ratings and features we were looking for. And It's not even available on other brands. Definitely recommended.

Amanda

Nov 16, 2015

Michael Young changed our view of what a car salesperson is!! My husband and I loathe buying cars. With only 1 week left on our lease, we had no choice but to start the search. As soon as we walked into Open Road Acura of East Brunswick, Michael Young greeted us professionally and enthusiastically. Outside of being the best dressed salesperson we've encountered, he was also the friendliest and thoughtful. He was beyond patient with us (I take a long time to pick out colors and options). Overall, it was a great experience. My husband and I highly recommend Michael Young and Open Road Acura of East Brunswick. P.S. We LOVE our new TLX AWD!!!!

PROCESSOR

Nov 16, 2015

I CURRENTLY LEASED A 2016 ILX FROM THIS DEALERSHIP AND I AM VERY PLEASED WITH MY VEHICLE AS WELL AS MY BUYING EXPERIENCE. I DEALT WITH STEVE FLASTER HE IS A MANAGER THERE AND MY SALESPERSON ANTONELLA ZUCKERMAN WAS A JOY TO DEAL WITH.THE FINANCE DEPT. WAS ALSO VERY HELPFUL WITH MY QUESTIONS.I DEALT WITH A RONALD GRAYBUSH SENIOR FINANCE AT OPEN ROAD.LOL.....

Amy

Nov 16, 2015

I was looking for a new or c.p.o mid-size suv...... So i stopped by one day after work just to take a look ... When i arrived . The sales person Amr Hashem greeted me with a nice smile and he wasn't pushy at all ... in fact he was very friendly and he didn't bother me with all sales boring questions ! But what i really couldn't believe how honest the sales person was . HIS HONESTY IS NOT NORMAL IN THIS BUSINESS ! My experience was totally unexpected and it was like a sweet dream :) .... i bought a beautiful R.D.X ....very very happy !

John from Manalapan

Nov 16, 2015

I Recently purchased a 2016 Acura MDX from OPEN ROAD ACURA of EAST BRUNSWICK I had a fantastic experience from start to finish. My salesperson was Michael Messina he was very professional and and knowledgeable and made the whole process pleasurable.

Carlton

Nov 16, 2015

Was in the dealership looking for a CPO Acura. Met Steven Tong and he showed me a few MDX. Test drove one and worked the deal. Took it home the same day. Very honest and caring salesman. Would buy from him again.

Andrea

Nov 16, 2015

I came on a Saturday in early Nov 2015 taking a look at the Acura TLX with no intention to buy. Just to look. Lawrence had been my salesperson who greeted me. He showed me the car in and out and I fell in love with it. He had me drive it and get a good feel for it. After that we came inside, worked out some numbers and got me to where I needed to be without any haggle or typical back and forth negotiation. With that said, I had no reason not to buy that same Day. Lawrence also went over the whole car with me and set my up my first oil change appt with the service department. Best and Easiest Dealership would not want to buy anywhere else!

Eric

Nov 16, 2015

I went in to OpenRoad Acura and was greeted by Steven Tong - our salesperson. We test drove the TLX AWD. Came back and worked out the numbers and drove home in a Brand New TLX AWD. The whole process was smooth and not pushy. Great experience. Definitely recommended.

Aeshun89

Nov 13, 2015

Open Road Acura sold me on the 2016 Acura RDX! Very fair with negoations. Salesman Raymond Lee was polite, funny and informative when it came to all of my questions. Would definitely recommend to purchase from this dealership.

Gabriella

Nov 12, 2015

I came to the service department in hopes of them fixing my car that the local Acura dealer could not. Not only did you fix it you found an additional issue that you fixed for free and you even washed my car for me. I will be seeing you again in the future when my car needs service again. Well done!

MIKE B.

Nov 10, 2015

10 stars! From Scott Harvey the General Manager to Raymond Lee Sales. Magic Mike (mngr) & Ron finance. No Pressure,Best Price,Easy. Will Happily Return.

MIKE B

Nov 10, 2015

There should be an exception to the 5 star rule! These guys at Open Road Acura East Brunswick, deserve 10 stars!! I recently purchased a 2016 Acura RLX Tech. Now keep in mind this is My 4th Acura so you would assume that the dealer that sold me the 1st 3 cars would hook me up. Not the case. With the help of Scott Harvey the General Manager, Raymond Lee my very knowledgeable sales consultant, Mike Colavito aka Magic Mike and Ron Graybush in finance here's exactly what happened: I'm no stranger to the Acura line up, So I walked in knowing the car I wanted,just had to decide on a color and Have Raymond explain some of the many,many features this car has. . They didn't try to do the switch-a-roo and point me towards something I wasn't looking for, or something they can make more money on etc. I was also returning a leased Acura. I explained to them the deal I was looking for and also told them I was just passing by because I had an appointment and had to be somewhere. I explained to them the deal the other Acura dealer that I purchased my other 3 Acuras from offered me (which was pretty good,but not good enough), Open Road took the best deal I received, chewed it up and spit it out. They called me back about a 1/2 hour later with a better price, and overall way better deal. These guys knew I wasn't playing around or just window shopping and they did everything and beyond, to give me the best deal and then some, and earn me as a customer. They took care of everything from there (paperwork, Lease Return, Insurance stuff, you name it they did it), I just had to come in sign a few papers and roll Away in my 2016 RLX Tech. They did everything they had to do to get me the deal I wanted. Hey! Now that I think about It I should have asked them to stand on their heads and spit nickels, I don't know if thats possible, but one thing I can assure you of Is the Open Road Crew would have tried it if I asked. If your looking for a super easy, smooth, no pressure dealership, that gets the deal you want done, go to see the guys at Open Road Acura East Brunswick. You will be Happy you did. Mike B.

Joanne

Nov 10, 2015

Dennis in the service department is great! He was very helpful and understanding to my needs. He should be commended for a job well done. He took his time to explain everything to me and kept me up to date during the day as to the progress of my repairs. The car was even washed when I picked it up.

Rangersfan

Nov 9, 2015

Love my Acura, i keep buying them because they are the best car brand. Open Road Acura of East Brunswick makes sure every time I lease my Acura with them, I am nothing but happy! Since I come all the way from Staten Island,NY I know that when I get there my experience is always top of the line. I love my Acura TLX!!!!!

Anthony

Nov 9, 2015

The service department is wonderful, they always have appointments when I need them, and I love when I go in the early morning and they have a coffee bar and bagels. Great way to start my day thanks Open Road Acura of East Brunswick!

Michelle H.

Nov 7, 2015

The facility was beautiful and so were the people. My salesman Lawrence was great, even the General Manager, Scott came out to say hello. Love the experience. I traveled from the shore and it was worth the trip.

Steven

Nov 7, 2015

I went to buy a car and everyone one there was so helpful. Thank you to all the staff that helped me!

Brandon

Nov 6, 2015

Love this store, they are all so friendly and provide great service.

Jenn

Nov 5, 2015

As a woman I am always a bit concerned talking to a car dealer. Tiffany was great and helped me through the entire buying process. Tiffany set me up with Antonella and it was nice to see women employed in the showroom. After I bought the car they introduced me to the service people where I met Alicia, Denise and Jeanine. I have bought a lot of cars and this dealer made me feel so comfortable.

Ryan

Nov 5, 2015

From sales to service everyone at this dealer does a great job. I travel from the jersey shore to do business here and its worth the ride. You WONT be disappointed.

Diane

Nov 4, 2015

From the moment I put my request in for a 2015 Acura TLX, to the moment I left the dealership I was beyond impressed. Tiffany who is the Customer Care Manager, helped me out via email and over the phone, I made an appointment to come in to just test drive the 2015 Acura TLX, but I fell in love so I had to lease it. As soon as I walked in the dealership I was greeted by Jeff Berger who went over ever detail of the car with me. Mike Colavito( General Sales Manager) and Scott Harvey(General Manager) cares very much for their customers' and they made sure I was nothing but happy. I will come back again, and I will service my car here! Thanks Open Road Acura of East Brunswick!

S2015

Oct 22, 2015

It has been a pleasure working with Antonella. She is knowledgeable, kind, professional, polite took the time to explain everything in detail. This is the second car I purchase with Antonella she cares about her customers. I am very happy and pleased with my purchase. Any one who is looking for a car and a great car shopping experience, I recommend Antonella Zuckerman!

Sherese

Oct 22, 2015

Words can not explain Antonella. She is the best! This is the second time I purchased a vehicle from her very knowledgeable, helpful,sweet, kind. Took her time to explain everything in detail. I am very happy with my new car. It is always a pleasure to work with Antonella. Best car shopping experience.

Brien

Sep 4, 2015

My sales person was Barry. Very rude and angry person. I paid for the MDX however I have been told that car is broken. Next day they fixed the car but when I check inside second row seat was very dirty. I believe that car has been in use already. Terrible experience!!!

alminer

Sep 2, 2015

Looking to buy a used car after reaching 200,000 miles on my car. Found a car online and went to the dealer to look at the car in person and take a test drive. Raymond was very knowledgeable about the Nissan I was looking at and pointed out every feature. Went on the test drive and really liked how the car drove. I decided to buy the car and during the negotiation, Raymond and Tarak offered a fair price without over charging for features, fees, etc. Tarak clearly explained all the specifics about the financing and worked to get the best rate. Great overall experience with this dealer! Highly recommend!

pfisher2

Aug 5, 2015

Their service team was rude and inconsiderate. I scheduled a visit to have the auto start fixed on the specific day that Open Road of East Brunswick stated the autostart company would be onsite to correct the issue. However, when my wife and child showed up to have the car serviced, they told her that, indeed, the auto start was broken and that should would have to return the following week to have it corrected. Not only is this contrary to what the representative on the phone said it is incredibly inconvenient to make a mother and her kids come back and forth from a dealership when they could have serviced the problem during the first visit.

Neslove

Jul 24, 2015

Went here to lease a MDX. After about an hour and a half of pointless negotiations we finally reached a deal. Handshake and all. (Michael Young). Out of know where the "man behind the curtain" came out and fed us a line of B.S. Trying to Increase our lease price and give us less money for our trade in. So we left. (Blessing in disguise) we went to INFINITI and now have a Qx60. They gave us exactly what we first negotiated with Acura. INFINITI WOULD NOT LET US LEAVE!!!

BEWARE

Jul 6, 2015

Arrived at dealership on July 3, 2015 to have a tire repaired. Dealt with service advisor Richard Young, I was informed that the tire can not be repaired and that I must buy a new one. Upon, check out, I inspected the service invoice and the service technician wrote "the tire has been punctured due to outside influence. But is repairable. Installed tire plug. I approached the service advisor, his answer was that he gave me a $5 savings on the tire rotation.Complete fraud on the part of the dealership.

Jeff Hippo

Jun 30, 2015

after shopping for a car for several weeks - and dealing with many high pressure / low listening sales reps we found Ray Lee at Open Road of East Brunswick. Ray was super easy to work with and hyper responsive - and the dealership was very competitive in terms of price. No games - no high pressure. A very pleasant, straight forward and fairly priced process. Would definitely do there again!!

Princeton MDX

Jun 19, 2015

I felt like they really weren't that interested in my business. They would not negotiate more than $500 on price for a CPO even when I was able to find comparable cars in neighboring dealerships for a couple thousand less. Also, I know it's a little thing, but I think it's nice when dealerships let you take their cars out for a test drive yourself vs riding along with you. It's like going to an open house... sometimes you just want to look around, discuss with the person you are with, without the sales person following you. I ended up buying a CPO MDX that met the same specifications as one at EB for over 2k less and much friendlier customer service. I get it, they are in business to make money, but if you're like me and trying to save a little where you can, I recommend checking out other dealerships close by.

AngeloGL

Jun 18, 2015

My Husband and I purchased a new Acura. Our experience was more than we anticipated. Everyone was so helpful, especially Denise DeMarco in the customer care department. She was very helpful, polite, professional and really cared about the customer. My Husband and I will definitely be recommending ~Open Road Acura in East Brunswick N.J.

Barbara61

May 16, 2015

They are honest, thorough, quick, and their service area always follows through. My sales person Antonella, knows what and how I like to work to buy each new vehicle. There are no games played.

Carenoeht

May 9, 2015

Beware of Barry Chaskes and Micheal Piccolo. They are unhelpful phonies that constantly pressure you and force you to agree with them. They hate being questioned and asked about older models. Nothing but a bunch of bigoted leeches. The cars themselves are great but far from perfect but those two guys have brainwashed their narrow-minds into a thinking that any thing but what they are trying to sell you complexly sucks.

Parmar

Apr 29, 2015

They are worst and never inspect your car when it is under warranty and they will tell you problem when there is no warranty.Even they never book your complaint when your car is under warranty.Be careful guys.

Sunil Khatri

Apr 29, 2015

I recently bought an Acura MDX from Open Road Acura of East Brunswick and the car buying experience right from my first internet query till getting the keys in my hand has been really excellent. I had been looking for the car all over the places, and this is the place where I got the desired vehicle with the best pricing and smooth process without any gimmicks or surprises. The sales rep. Mr Raymond Lee took his time to hear me out, discussed about whatever concerns I had, brought me a very good deal which I could not deny. The whole car-buying process went on very smooth and satisfactory. I am a happy customer of Open Road Acura of East Brunswick and will definitely recommend my friends to have a visit for their car-buying needs.

CJester11

Apr 24, 2015

BUYER BEWARE!!!!! THEY SELL LEMONS, AND THEIR SERVICE DEPARTMENT DOES NOT INSPECT THE VEHICLES, NOR DO THEY DO THE INSPECTIONS THAT THEY SAY THEY HAVE!!!!! In November 2014, I found an ebay ad for a 2009 TL SH, Certified Pre-Owned. The car looked good in pictures. I drove 2.5 hours to East Brunswick to test drive the car. Upon arriving at the dealership, I test drove the car with the salesman, John. He offered me an insulting trade quote of about $4,000 less than what my car was worth. I purchased a 3rd party warranty, up to 100,000 miles. Make sure that you read over their contract! They have permanently worked into the sales agreement, a $95 "DEALER WASH AND DETAIL" section. I told the salesman that I would rather do the detail myself, as I would NEVER pay a dealer to "clean" a car for me at that rate. Also, they did not fill my car with fuel, but left it at a 1/2 tank!! I have NEVER purchased a car that wasn't full of gas! As I drove the car home, I noticed that the front passenger side speaker was blown. On Day 2 of owning the car, I noticed a rattling noise coming from underneath the car, which sounded like it came from the exhaust. On Day 4, I reported the noise to the salesman, John. In January 2015, the speaker was fixed under warranty by the dealer near me. In February 2015, I brought the car into the dealer near me for a check engine light, the rattle noise, and an oil change. The dealer said that there was a low oil level, but they did not know why the vehicle was losing oil, and they wanted to do an oil consumption test. I notified the General Manager, Scott, of Open Road Acura East Brunswick of all these issues, and we kept contact of all issues. From the start, he wanted me to bring the vehicle down to NJ in order for Open Road Acura Service dept. to do the repairs. I told Scott that I was not happy with all of the issues with the vehicle that I bought from them, and I found it hard to believe that a Certified Pre-Owned inspection had been done by his dealership. He told me that "mistakes happen. We are human, right?". It is completely unacceptable for a dealership to overlook the areas that are a part of the 150-point CPO inspection!! In March 2015, after not getting any help from the dealer near me to fix my car, I agreed to have Open Road Acura repair my car. I traveled 2.5 hours, 100 miles one-way, and paid $20 in tolls to get there. A few days later, Service Manager Jonnathan told me that they had fixed the rattling noise in my car. He said that the Tech found the rattle noise coming from the catalytic converter heat shield being rusted. The tech "re-clamped" the cat heat shield and (allegedly) performed a complimentary multi-point inspection. The day after I picked the vehicle up, I heard the catalytic converter noise, once again. I recorded a video of the noise and sent it to Scott. Scott wanted me to come back to the dealership ONCE AGAIN, in order for them to fix it. **Also, they NEVER mentioned anything about the oil level being low**, but they did top off all fluids (allegedly). I refused to make the long drive out to them again and told him that I should have the vehicle repaired at MY convenience, at the Acura dealer that I chose. He agreed to pick up any out-of-pocket costs from the Acura dealer. In April 2015, I brought my car to the Acura dealer near me for the final attempt to have it repaired. They confirmed the rattle noise coming from the lower heat shields needed to be replaced. After they said the car was ready, I picked up the car, took it for a drive and STILL found the rattle noise!! **AGAIN, this dealer didn't mention the low oil level** After not having my vehicle fixed, I notified Open Road GM, Scott. He wanted me to bring the car back to their dealer. I brought my car to my personal ASE certified mechanic. He found an oil leak from the oil pressure switch, the rattle noise coming from the catalytic converter, and a broken catalytic hanger. I can confidently say that I will NEVER buy another Honda/Acura product. Do yourself a favor: DO NOT BUY FROM THIS DEALER, or ANY ACURA DEALER!!!! THE SERVICE DEPARTMENT NEEDS A SAFETY AUDIT!!!

OHUNT

Mar 30, 2015

I normally don't spend time writing reviews but this situation called for it. I came to the dealership with my niece to lease a new ILX and met Mike Young. the customer service that he offered is far beyond anything I have experienced. If more dealerships treated people the way Mike did you would not need to shop around. without even trying I ended up leasing the TLX myself. TRUST ME!!!! his way of doing business was customer service on steroids. Don't waste your time shopping when everything you need is right there!!! HATS OFF TO YOU MIKE

NAK

Mar 23, 2015

Buying a car from open road Honda at East Brunswick was one of the best car buying experience. This location provides a family friendly environment. All the staff was polite, knowledgeable and willing to go an extra mile. I will single out John Genovese, my sales person, for his courtesy, knowledge and politeness to make it a wonderful experience.

Vipul Patel

Mar 20, 2015

I had taken my MDX for standard oil change at Acura Open Road (East Brunswick) dealership on 2/26/2015. After oil change when we brought the car home we noted that there was a big (one foot long) scratch on the passenger side (left side of the vehicle). Even paint was taken out and one can see the steel of the body. We called and went back to dealership. Problem was resolved after couple weeks by having a auto body folks had them repaired.

Vipul Patel

Mar 20, 2015

I had taken my MDX for standard oil change at Acura Open Road (East Brunswick) dealership on 2/26/2015. After oil change when we brought the car home we noted that there was a big (one foot long) scratch on the passenger side (left side of the vehicle). Even paint was taken out and one can see the steel of the body. We called and went back to dealership. We were being told by Tom (service consultant) that it does look like a scratch but he can't do anything about it since his Service Manager (Jonathan Ventura) was gone for the day. Next day Jonathan called back and without even seeing the car he told me that it was not done at the dealership. When I demanded to see the video tape I was being asked to come back in few days as tapes are with outside security company as they do have video camera to capture car's in and out of garage. I received a call on Tuesday (3/3/2015) that video tapes are in. When I went to view the tape on Saturday (3/7/2015) I was told by Jonathan that there are no tapes. Security Company didn't had tape to show for the car going into or out of garage. He further stated that video camera only captures activity of route 18 into the dealership. When I point out the camera that hanging outside of garage Jonathan informed me that camera doesn't work. I also complained to General Manager of this Dealership on 3/20/2105. However, it was in vein. He stated the same story. As a matter of fact he replied back by saying his valet attendant, his repair technician (who had actually performed the oil change) and car detailing attendant (one who had washed my car after service) all have informed him (after 3 weeks since the incident originally took place) that my car had a scratch when it was brought in. However, no one from dealership had mentioned this to us while the car being services there on 2/26/2015. In nutshell, I was told that dealership will split the cost of the repair but they won't pay full price for the damage. I ended up taking the car back to dealership on 3/13/2015 where Jonathan had called one of their collusion body shop consultant to take a look at my car. They estimated the repair cost of $600 of which I will pay $300 and dealership will pay $300. I picked up my car back on 3/19/2015, after paying $321. 15.

Suiy

Mar 5, 2015

Ed Mosley is by far the best service representative that I know! The radio on my MDX was malfunctioning but the problem was not always appearent. Ed listened to my problem and eventhough he didn't find the issue at first he persisted in resolving issue. In the 30 years that I have been getting my cars serviced never did I encounter such an excellent service represetative.

ekdw

Feb 23, 2015

I recently purchased an RDX. I can only de scribe the expeience as positive. My sales consultant, Raymond Lee was knowlegeable and helpful in helping my wife and me decide on an acura to replace the TSX whose lease had finiahed. Raymond helped us transition from the old vehicle to the new one seemlessly. If you are thinking about a new Acura I recommend this dealership and Raymond Lee without reservation.EK

SJP

Feb 21, 2015

My experience buying a 2015 TLX was excellent. Raymond Lee was knowledgeable and professional. The negotiation for new car pricing and trade-in went smoothly and quickly. In under 3 hours, I test-drove a car, negotiated a price, the vehicle and documentation prep'ed and I was on my way home with a new TLX. If you are in the market for an Acura, this is the place to go..

NJmom

Feb 17, 2015

We purchased a vehicle here from Michael Young. He was a wonderful and knowledgeable sales associate. We will be back for sure.

RyanR

Jan 23, 2015

I recently purchased a 2015 TLX from Open Road Acura. The overall experience was great and I highly recommend this dealership. Anthony Pinto was very knowledgeable on the vehicle and took the time to answer all of my questions and demonstrate the numerous features in the vehicle. Go to Open Road Acura if you want a no nonsense, professional and friendly experience.

DaveD

Jan 23, 2015

We were looking at a pre-owned vehicle online that was for sale through Open Road Acura.I emailed an inquiry and within minutes I had a reply from on of their salesmen, Anthony Pinto.I explained to Anthony what I was interested in and stated that I was looking for a "no hassle, no pressure" experience. I appreciate a straight forward approach and despise the games some car dealerships play. Anthony assured me that there would be no "games". He was true to his word.We purchased the vehicle and the entire experience was pleasant and "pain free". I would gladly do business with both Open Road and Anthony again. Thanks for a great car purchase without the hassles.

John Schneider

Jan 16, 2015

Michael Young was great to work with and made buying my pre-owned RDX in no time at all. I am very happy.

melanie

Jan 12, 2015

Raymond Lee was our sales representative. We were very pleased with the service and attention he provided. We feel he went the extra mile to accommodate us. We would highly recommend purchasing from Open Road Acura and requesting Raymond Lee.

Sweetwai

Jan 11, 2015

I just bought a new car and had the best car buying experience with Raymond Lee the sales representative. He was patience, honest, and my decision to go to Open Road Acura of New Brunswick the right choice. I didn't feel pressured into making a decision in fact he assisted me in making the right car choice. If anyone is looking for an Acura, he is the person to look for.

dealer reviewer

Jan 1, 2015

Just bought my 2015 RDX from Open Road Acura of East Brunswick. Raymond Lee (Sales Consultant) was friendly and professional, took the extra time to make sure every question was answered. The experience was great and easy. I would highly recommend Raymond and this dealership.

aneta

Dec 29, 2014

I went car shopping at Open Road Acura of East Brunswick last Saturday. I was greeted by Michael, who made me feel comfortable and welcoming. He was very knowledgeable, professional, and patient. I ended up purchasing a car that day and I am very satisfied with my new ILX.It was definitely my best car shopping experience ever. I recommend Open Road Acura of East Brunswick and Michael to anyone who is looking for easy and pleasant experience when purchasing a car. Aneta

Open Road Acura of East Brunswick

Dec 29, 2014

I went car shopping at Open Road Acura of East Brunswick last Saturday. I was greeted by Michael, who made me feel comfortable and welcoming. He was very knowledgeable, professional, and patient. I ended up purchasing a car that day and I am very satisfied with my new ILX. It was definitely my best car shopping experience ever. I recommend Open Road Acura of East Brunswick and Michael to anyone who is looking for easy and pleasant experience when purchasing a car. Aneta

Simon

Dec 23, 2014

Just bought an ILX from Open Road Acura of East Brunswick, and had a very good experience on purchasing the car. Raymond was excellent on introducing the car and answering my questions very professionally, and more important, very friendly. With his help, the whole process was very smooth and easy. I just recommended a friend to him and would recommend anyone to him.

Zxb223

Dec 19, 2014

I recently purchased an Acura MDX from open road. Raymond was very helpful through the whole process and answered all my questions in a timely and professional manner. I would definitely recommend open road.

XZ

Dec 18, 2014

I recently purchased an Acura MDX from Open Road. My rep Raymond was was helpful throughout the whole process. he answered all questions and replied to all my inquiries in a very timely and professional manner. Overall I was very pleased with my experiences and would choose open road again in the future.

EstherChan

Dec 17, 2014

I had a great experience purchasing my new Acura MDX. My sales consultant was Raymond Lee.He was very professional, knowledgeable and most importantly honest. If you're interested in an Acura, this is the dealership to visit. Raymond went out of his way to make sure we were comfortable and that all our questions were answered.

Shirleylew

Dec 15, 2014

Purchasing a new car can be extremely stressful. My Sales Person was Raymond Lee. He was extremely patient, very professional, knowledgeable, and catered to all my questions and needs. Extremely happy with my purchase. I have dealt with many other dealers in the past and I have to say I was very impressed. I would recommended anyone to purchase their next vehicle at Open Road Acura of East Brunswick because of the professional and caring experience I had with Raymond Lee as a sales rep.

Eddy2k6

Dec 11, 2014

I have been to many Acura Dealers for car shopping and I have never came across this gentleman Raymond Lee. Thats right! Remember that name when you walk in to this dealership and make sure you find him. Even if he is not available just be patient and wait for him, its worth it! Raymond is not a typical car sales person who judges you on the way you dress and if you can afford a car or not. He greets you with the respect you deserve and patiently works with you until you understand what you are buying. There was no pressure to buy nor did I feel that I'm going to be wasting 6 hours in the dealership. He makes it very comfortable and pleasant. I came to this dealership from a friend referral and I'm glad I did. I know I'm going to be telling my entire family, friends, and coworkers about Raymond Lee and making sure he gets MY BUSINESS. Thanks again for such a wonderful buying experience. I'm enjoying my Acura TLX!

khaneja

Dec 6, 2014

I and my wife had a great experience at this dealership. This was the second time we had gone there and there. We returned the old MDX after three years and leased a 2015 MDX. he negotiations were smooth and painless. They provided great service and we drove away with a new car in less than 2 hours! Highly recommended dealership and stay. Anthony Pinto is a great salesperson!

rcmuthu

Nov 22, 2014

I checked the MDX model cars in their site and found few of cars matched my choice, so i called them and went to showroom. The Sales Person (Raymond Lee) was really friendly and helped me to choose the right car for my need (2011 Acura MDX Entertainment package - Certified). Car was really clean, tires, brakes were changed. Took the test drive and I said I'm ok with this. Then we negotiated the price for a bit and bought the car. Price was already less compare to other dealer so couldn't bargain much. They gave me 2 years warranty and i paid $1,900+ to get warranty for 3 more years/100K. Peace of mind for another 5 years. Really a nice deal.They arranged the finance very quickly (I had excellent credit score). Overall it was quick and nice transaction.-Muthu

adrienne.marcigliano

Nov 21, 2014

My husband and I had great experiences working with Mike Messina, Steve Flaster and their entire crew at Open Road Acura of East Brunswick. We are always treated with professional and courteous service. This is the third Acura we have leased with this dealership. We will definitely recommend this dealership to all of our friends.

ehb029

Nov 18, 2014

Just purchased a 2014 RLX demo model with 7k miles to replace my 2007 RL. Mike Messina worked together with his management & finance team to put together a great deal for me. The trade-in value was fair, the finance rate was amazing and I got all of the features in a new car that I was looking for. Mike is an honest, straight-forward sales guy who I credit with really enhancing my purchase experience. I would recommend him and Open Road to anyone looking for a new or pre-owned car.

maria tuminelli

Nov 18, 2014

I just purchased a 2015 RDX from Open Road Acura in East Brunswick. I should note that I am a return customer to this delership. John Genovese was my sales consultant and found him to be very helpful. He was very knowledgable about the RDX, and any questions I had he answered them. They made my purshase very easy and pleasurable. I would recommend this dealership to anyone, and they should go see John Genovese.

Devorah20

Nov 17, 2014

Steve and Melvin answered all my questions patiently and I am really happy with my car and the service they provided!! I recommend Thai dealership and the 2 salesmen mentioned above!!

joza36

Nov 10, 2014

I was recently there to have my Acura serviced so I went up to check out their new models and Ray saw me and my dad and came to us to talk to us about our experience with Acura. He spent a lot of time with us explaining about the TLX model since I was not very familiar with it. He then took us out for test drive and answered all our questions. Overall it was one of the best experience I have ever had at a car dealer. He did not try to sell me hard as I am not looking to buy a car right now. He just wanted to re-establish my relationship with Open Road Acura. But if someone is looking for a car, I am going to recommend they go see Ray before making a purchase. He is very good. Let me also add their services is highly professional and make sure that you are satisfied. The only thing is that I wish they were close to where I live, Well, you can't have everything.

mmusich

Nov 5, 2014

Open Road Acura is a great dealership. The salesman who worked with me, Melvin Morales, is a credit to this dealership and to Acura. He is very knowledgeable about the vehicle as well as the pros and cons of buying versus leasing. I am very pleased with my choice, the RDX. Melvin went over all the features of the vehicle with me and I am comfortable that I made the right choice.

john.giustino.3

Nov 4, 2014

I did a lot if research and i spoke with many different dealers when trying to find a tlx black on black for the best price...Raymond was honest, responsive and patient through out the whole process. I spoke with several other dealers who would not follow up with me after leaving a voicemail. Great experience

Kit888

Nov 4, 2014

Raymond Lee was a pleasure to work when we were purchasing the MDX. He was very knowledgeable about the vehicle. Showed us all the features and explained how to use them. He was professional and very customer-centric and clearly focused on delivering the best Open Road Acura of East Brunswick value. He is a true credit to your organization.

rakesh_karri

Nov 4, 2014

This is my 4th car purchase and the best so far. Ray is very knowledgeable about the cars and has provided me very insight of the available preowned cars (pro's and con's) based on the year, mileage, make. He help me pick right car in my budget rather than convincing me to buy a highly priced car. Thank you Ray..I am loving my car.Over all experience was smooth and quick turnaround. I was out of show room with my purchase with in an hour. you will not find better dealer anywhere else. I would highly recommend Open Road Acura, EB.

MD1032

Nov 3, 2014

I was looking to purchase a used Mazdaspeed3 and came across one at Open Road Acura. The car was newer with low miles and in great condition, and had been listed already for a full month, so I was suspicious going into the sale, as this indicated to me that other buyers had likely come and gone. Additionally, the dealership had originally priced the vehicle $1k above the high end of the KBB fair market dealer value range and $3k over the KBB dealer fair price, so I was worried about negotiations. Things went better than expected.The salesman, Tarak, had the patience of a saint, very relaxed, not overly pushy. I wasn't questioned at all when I asked to take the vehicle for a test drive (some dealerships have a thing about customers test driving sports cars), and given a long drive with ample time to log data from the vehicle's OBD port and look over the car. Failing to find anything wrong with the vehicle, and noting that the reconditioning work performed was good, we successfully negotiated what was in my opinion a very fair price on the vehicle.Here's where I was really impressed. I stated up front that I wanted to finance it through a third party. I also told them that I was interested in getting a warranty through a third party. They went ahead and ran my credit and made a surprisingly appealing offer. I told them I still wanted to investigate financing and warrantying through the third party. They said that I could go get a loan and bring it with me the next day and they would hold the car for me (generous of them). They also said I was welcome to call the third party and get an offer on the spot...so, I did, and they waited while I called, which took over a half hour thanks to said third party's horrible freaking phone system. I discovered a problem with the third party's program that was not to my liking, and ended up financing through the dealership. They let me store my old car at their dealership and take the car I purchased home with me so that I could take it to my shop the next day in my home state (PA) and get a full inspection. I told them to basically check everything because I had no knowledge of the vehicle's history. I was relieved to find that everything was as the dealer said it would be. All of the fluids were brand new and everything was in excellent shape.Overall, I was very pleased with my transaction with Open Road Acura. Even though I was buying a used sub-$20k compact, they took the sale seriously and were very respectful and patient throughout the process. The only real knock I can give them is that the carpet in the driver's area had road salt in it from the previous owner, which I paid a detailer to spot clean, however, it's inexpensive and minor, and I don't count this against them because the rest of the reconditioning was more thorough than average, and the only thing the car needed the day I picked it up was a rear wiper blade and a driver.

mercolino

Nov 3, 2014

Would highly recommend Open Road Acura of East Brunswick. Our salesman, Anthony Pinto was excellent. Very professional and a pleasure to work with. We recently took our car for the first maintenance visit and that was a pleasant experience as well. We can't say enough good things about this dealership and would highly recommend anyone in the market for a car to see them.

Jon_Y

Nov 1, 2014

I just purchased a new Acura TLX. My sales representative John Genovese made my wife and I feel at ease immediately. Dealing with Mr. Genovese was a pleasure. No hard sell, just a feeling that he really cares about his customer. He was extremely patient and answered every question we had. Kind of like dealing with your favorite uncle. We got a good deal with none of the back and forth which is the usual car buying experience. Everyone at the dealership itself was very friendly. We were even introduced to the manager of the service department. A great car buying experience.

Happy Car Guy

Oct 27, 2014

You will not find a better sales associate at any dealership. Michael is the best! He walked us through the process from the first phone call to the day we drove our Certified Pre-Owned Acura off the lot. Thank you and I hope everyone ask for Michael Young when they buy a car from Open Road Acura.

JasonLui

Oct 25, 2014

It was a great experience the salesman that helped us was Raymond Lee. He was very helpful and a very knowledgeable person. He knows what he is talking about. A very friendly and approachable person. Answered all the questions we had and went above and beyond to make sure that we had the best experience possible. I highly recommend him as a car salesman.

gulpana1480

Oct 24, 2014

BEST PLACE IN THE PLACE IN THE STATE...WORK WITH ME ON THE TRUCK..STAYED OPEN LATE RAYMOND LEE IS A REAL GOOD GUY TO WORK WITH...WOULD REFUR A FRIEND...ARMENIO

xunm21

Oct 24, 2014

In general, we dont like to haggle with car dealers as we think its just a waste of energy. But working with Raymond Lee at Open Road Acura turned out to be pleasant car buying experience. He answered our every questions professionally and patiently. He demonstrated the extensive knowledge of Acura vehicles, and customer-oriented approach. We bought a RDX with good price, and will recommend anyone, who is interested in Acura, reach out to Raymond.

Jerry Sawick

Oct 17, 2014

After about a month of research and due diligence we decided on a Acura MDX.We had been to a few dealerships and purchased at Open Road.The attention we were shown by our sales gent was exemplary.He was courteous ,and completely professional answering all our questions completely.We selected a car and options and he found the car almost instantly.We called the next day and requested a additional option so they had to search for another vehicle ,which they did with great dispatch.I also bought in my son's 07 TL for service and they completed it in about a half our.I am Impressed!!

MQuinn15

Oct 16, 2014

I have had to go lease cars in the past but never have I had such smooth easy buying experience. Dealer John Genovese was quick and to the point on the price and I must say he met me at the price I needed to be without struggle like many other dealers I have met with in the past. Overall he showed me all the features in the car and made it easy to understand and I was out the door with my brand new 2015 Acura ILX all in a matter of a few hours. Overall a wonderful buying experience and I would recommend John Genovese and the dealership to anybody.

Mark Kugs

Sep 11, 2014

I have been an Acura owner for most of my adult life. I live an hour and half from this dealership there are four closer,and i have been to them all. I have purchased my last two MDX's from them. I will never go anywhere else in the future. The sales staff are courteous and knowledgeable. There was not a lot of haggling like some other dealers.If you are in the market for an Acura, I would highly recommend them. Special thanks to; Cally Pavano (sales Mgr) ,Michael Young(sales rep) and Jose Garcia(finance mgr) for a pleasurable experience!

aykc

Sep 2, 2014

Everyone there was very helpful and patient. We had a lot of questions and they took their time answering them. They even stayed late to make sure we had everything set up.

wynwg

Sep 2, 2014

It was great experience to work with sales man Raymond. He was very helpfulWith all our questions. We wanted a white one, even it was not available at the beginning. He still worked with other dealer to get us one with great price.

Jq2002

Aug 17, 2014

We just brought 2015mdx from east Brunswick office. The sales man helped us was Raymond Lee. He was great, knowledgeable, helpful which made the whole buying experience painless! We actually had car delivered to us the same day. We highly recommend Raymond to everyone !! Jason.

Ben T.

Aug 17, 2014

I had a good experience at this dealership. The salesman was friendly, helpful, and knowledgeable. Also, he was persistent but not pushy, which I liked. In the end I felt I got a very good deal on the vehicle I purchased.

kmandr

Aug 8, 2014

First the positive: The salesman Michael Young was great; didn't even feel like I was talking to a salesmen. We had a very friendly and professional back and forth conversation and we finally agreed on price. The purchase price for the vehicle was way below what it should have sold for and they gave me a very fair price for my trade. Sounds like a win/win, right? Nope!Now the negative: I was supposed to receive a check back for my trade as we only applied a portion of the trade allowance towards the purchase price. They failed to give me a check and I actually forgot to ask for it when I completed the transaction. I called the dealership the next AM, the salesman had a day off so I was put through to the sales mgr. She told me the deal didn't make it up to accounting yet because it needed a signature by Michael P., Used Car Mgr., but he will be in at 12. Once he comes in he will sign and accounting will issue the check. That was reasonable. Later that afternoon I get a call from Mike P. telling me I can not get a check because they are waiting to get funded from the bank on my purchase plus they haven't sold my trade either. I told him I was never told that by either the salesman or the F & I guy, and the sales Mgr. told me that morning that I will get a check cut when he comes in.Mike P. proceeded to argue and get a bit agitated, he said their policy is to wait until they get funded and it can take a week or more. We went back and forth on this as I tried explaining this was not previously explained. He then got loud and told me the only reason they did the deal was because he was trying to get one more unit sold to close out July, I believe for some bonus or incentives based on unit volume. But by the time I picked up the car they had already closed the books for July so there was no incentive anymore to do the deal; therefore he repeatedly told me to bring the car back! This made no sense, I already signed and drove, I never forced them to do the deal. Sounds like they made a bad deal and he was trying to back out; but it was a little too late.We hung up and Mike P. said he will call me back; which he did and at that time he agreed to cut a check the next day as he verified I was mis-informed and he will brake policy and issue a check prior to getting funded. I thanked him, even though he was rude and unprofessional, I just wanted my check and hung up. Problem resolved right? Nope!The next day Mike P. calls my cell phone and starts yelling at me accusing of me making numerous calls that day to the dealership harassing various people. I tried explaining I didn't make any calls, he was getting inaccurate information. We went back and forth a few minutes and then he just abruptly hung up. 15 minutes later I got a call from the salesman telling me they will overnight my check. I thanked the salesman, especially being he was great through the entire process figuring I would receive the check the next day as promised. I also emailed Michael Morais, COO of Open Road, he quickly responded apologizing and said he will be back to me quickly after he spoke with all involved. Now I thought I'd have a resolution!? Not a chance!Next day I never receive a check as promised, even worse, not even a courtesy call from anyone with the dealership, nothing from Michael Morais or his office telling me the check didn't go out. A big "0" for customer service.

actuary2010

Jul 27, 2014

We just bought a new 2015 MDX from Raymond Lee. He is very professional from the beginning to the end. There is a small mis-communication during the process, but he quickly resolve the issue and move the deal back on track. The transaction was handled smoothly and the finance guy, Ron Graybush, is very helpful on the Acura maintenance program and extended guarantee. We bought 4 year maintenance package with 7 year extended warranty. We got what we wanted. Thanks, Open Road Acura.

duca7399

Jul 27, 2014

Quick and easy experience. I needed a car quick, do I called up and asked to come in tiffs them exactly what I wanted and within thirty minutes a walked out with exactly what I wanted.

bsharp

Jul 21, 2014

My service manager was Ed. I had my Acura 2010 TSX for flood damage. I had to call them for update. Ed was never available on the phone. If you leave a message, you never get a return call from them. I had to call twice or three times a day to get an update. I was promised to get my car back after a week, but it took them one extra week. Very poor customer service. Finally, ED started calling me back, because he wanted approval to get extra work done in the car. Repairs outrageously priced. When finally I went to pick up the car, the price quoted over the phone by Ed was not honored and I wound up paying ridiculous amount of money. Never going to this dealership again. Bunch of Crooks!

krdreamer11

Jul 3, 2014

I took my parents to 2 car dealers before I saw the ad for a nissan altima at open road. Mike walked over I told him the car we came to see and thats what he showed us. No extra car dealer bs just right to what we came for. We asked for the car fax he produced it, we went for a test drive he answered all the questions. My mom loved the car we bought it. Nice people, easy transaction no BS thank you Mike. Lol he even told my parents what a wonderful daughter they had. Teresa from East Windsor NJ

Happy buyer

Jun 23, 2014

When I first arrived I was welcomed and helped right away. I took the car for a test drive and knew exactly what I was looking for. The price for the cerifted car was a great deal and there was no way I could walk away. Michael was very helpful through the buying process and was very knowledge as well. I am very pleased with the customer service that was given and they were not pushy at all. The finance manager was very friendly and not pushy at all. There internet prices are accurate no lies. Also I requested an appointment online for a test drive they were fast to call back and very friendly.

kmzx10

Jun 9, 2014

We just purchased a 2014 Acura MDX from Open Road Acura of East Brunswick and were very pleased with the whole experience. Our sales person was Anthony Pinto and he was such a pleasure to work with. Anthony was professional, kind and patient. He made the whole experience stress free. We were very happy with the price and service he gave us. Would definitely recommend this dealer and Anthony to anyone interested in purchasing an Acura!

Ywyhl

Jun 1, 2014

Recently we bought an Acura 2014 MDX from Open Road Acura of East Brunswick. Purchasing a new car is exciting but also stressful, Trying to understand various features of the car and negotiating the price back and force with sales person and manager made us really nervous. Fortunately we have met MR. Raymond Lee as our sales consultant. His excellent service made the entire purchasing process easy, efficient and pleasant. Mr. Raymond Lee was very friendly, helpful and knowledgeable about the car. All our questions have been answered with patience and respect. His attitude, personality and expertise quickly won our trust. We picked up the car on Thursday that was his day off. However, for our convenience, Mr Raymond Lee showed up, postponed his appointment and stayed with us over 2 hours until the transaction was completed. When finally driving out we were happy and 100% satisfied. Thank Mr. Raymond Lee ! Y.W. E

JudyWu

May 12, 2014

I had a very pleasant experience with this dealership , sales consultant Raymond Lee was very friendly, helpful and professional. I would strongly recommend this dealership to my friends or to people who are looking for a car.

donleeny

May 12, 2014

Raymond Lee was very helpful and took care of us all the way. He waited for me till I finish all the paper works and guided me till I leave the dealership.All the process was smooth and fast and I recommend this dealer strongly.

Brele16

May 5, 2014

I would reccomend dealing directly with Mark Hurant. Although, the other employees through the process were very helpful and kind, Mark goes above and beyond anyone I have ever dealt with. Being in a service related industry myself and knowing how my customers appreciate how I run my practice, I can say very few in this or any industry are as top quality as I am and Mark is one of them.

Paulie_Walnuts

Apr 10, 2014

I've been to many dealerships in the past and they all have the same thing, going back and forth between the sales rep and the manager in price negotiation.Open Road Acura is the execption to this. This was the most pleasant buying experience I ever had. The dealership is clean and they treat you with respect. The gentleman who took care of me is John Genovese. There aren't many car sales rep like him and there aren't many dealerships like this one.Kudos to Mr. Palumbo and his sales team!I highly recommend it

rdrh

Mar 13, 2014

Excellent experience from start to finish. We were fortunate to have had John Genovese as a sales person. He was friendly, knowledgeable, accommodating and assisted with all of our questions. He made 4 hours seem like 30 minutes. He took the time to walk us through the vehicle and be sure my phone was programmed and synched before I drove out. This is our 2nd Acura and 2nd experience with John. We sure hope he is there when we come in to buy our 3rd Acura.

Pharoh4

Feb 23, 2014

We bought an Acura RDX 2014 from this dealership and the experience was very pleasant. The sales-professional Anthony was very knowledgeable about the car, courteous and easy to negotiate price with. When the vehicle color/interior we selected was not available at his dealership, he quickly located a car at another dealership and procured it for us. Unlike other dealerships, he took enough time to explain us the operation of the various features of the car and do an initial set-up for us when we went to pick up the car. I would heartily recommend this dealership and Anthony.

Kyle C.

Feb 22, 2014

I was directed to Open Road by Autotrader. I was looking for a used 370Z. Boom, after a couple of hours, there it is! A mint looking (picture wise) '09 Z with my name all over it. So, I go up there and view the vehicle. In the description on Autotrader, there was never a mention of a slight crack in the front bumper/paint peeling. It was a small, 5" x 5" area on the "fang" of the Z. It was nothing more than someone parking and clipping the curb, it was clearly not an accident level of damage. No biggie, moved on. I wanted to buy it. I figured they'd either 1) fix it before I bought it based on my wants and needs or 2) offer money to pay for some of it. Long story short, I bought the vehicle for a great price and they gave me a good price for my car. It was a happy story until it came to get the front bumper fixed...but, I should've expected it. They "washed their hands of it." Fast forward 3 years--the car is great. A couple weeks ago I go to trade in my Z (which, I absolutely adore and baby, by the way) and I have the salesman come back to me with a Carfax report. Oh, can you guess what happens next? "Sir, you have a rear impact tied to this vehicle." The Z has 7K on it. Why would I assume it had a rear impact? Everything looked great and I was never told that. Not even a hint. You want to know what that cost me? 3K on a trade in. 3K may not be a lot to all of you, but it certainly is me and it makes a nice difference on a monthly car payment. I just want to personally thank you, Open Road Acura, for your inability to tell the truth and fit the stereotypical "stealership" mold. Not to mention your salesman should probably have a slightly better education on the vehicles you sell. I don't think mine knew the difference between an automatic and a stick shift. I would never recommend anyone go here to buy their vehicle unless new...simply because they can't hide much there (or can they?).

CHOPPY3

Jan 27, 2014

MY CAR BROKE DOWN. I GOT IT TOWED IN. THEY FOUND PROBLEM VERY QUICKLY. I WOULD SAY THE REASON WHY I WOULD RATE THEM SO HIGHLY IS BECAUSE THEY FOUND PROBLEM QUICKLY AND FIXED RIGHT AWAY. AND PRICE WAS GOOD

2cool2touch

Jan 24, 2014

This is one of the worst service related Acura Dealership in Central Jersey. I went in with a HFL Module issue where battery would drain overnight. They made me replace battery first after confirming it was a battery only issue. My battery was new but they stil had me change it. On my way back home after battery change, after driving 5 mins on the expressway, the car electronics started fluctuating, I hastily pulled to a roadside garage and turned the car off. When trying to turn the car back ON, the car was just dead, even the doors wouldnt open. When I opened the hood, I saw that the RED terminal of battery had came off because it was not even tightened. WOW to workmanship of a trusted Acura Dealership. I made an angry call to the service center and they were not least bit worried. The lady said, Im sure it was not intentional, what do you want me to do about it. Great customer service right, talking to an irate customer who is standing on the road because of your poor work quality. They were nice enough to give me a free oil change the next time you come. And my Bad that I went there again.The issue persisted as the issue was not battery anyways. This time when I went, my Service Manager was Ed. Even before taking the car for service he said this looks like a bad HFL module (proving it was the most common problem, then why didnt you check for it in the first place). Anyways, I left the car there and took the loaner home. He called me later and said I needed to replace the HFL Module as its the Hands Free Link that had an issue. When I asked how much its going to be, Ed said the part is 700$ and I am giving you a discount that I am not even supposed to give. So including part n labor it will come out to be $495. When looking online on how much people had paid for it and my neighbor was quoted for it for same 2007 MDX, the price sounded wrong.When I went to pick the car and looked at the invoice, the cost of the part they charged me was $335. Just to make sure I wasnt missing anything, I called Acura of Bridgewater and they said that part was $258. When I told the service manager he said oh that Acura Dealership is not Open Road so we cant really compare with them. I told him you do not represent Open Road for me, you represent Acura. When I pressed further and asked Ed to call Bridgewater and check the price himself, which he said he is not allowed to do. Ed then went and talked to his Manager" named Dave who supposedly was at Acura of Bridgewater dealership for 9 years. After 20 mins of talk they came out and said okay we gonna call that dealership. They then "supposedly" made a call to someone in Acura of Bridgewater and asked him the price of the same part. I obviously couldn't hear anything but when Dave hung up the phone he said they are saying the same price as 335 which we are charging. I asked him to put it on speaker phone and call which he conveniently avoided.Dave continued to say that these dealership under ball the prices on phone to attract them and there business practices are not very good etc. Basically bad mouthing that dealership. He again tried to bad mouth Bridgewater Acura to which I ask him to "SHUTUP". I had also called Open Road Acura of Wayne, NJ and they had priced me 271 for same part. So then I told them you guys are outrageously pricing it, even other Open Road dealerships are 20% or more less then yours. To which Dave then shutup and said let us talk to another manager. Then after making me wait another 20 mins when Ed talked to Another Manager he gave me a price of 268.Im putting my experience down so people beware of the MAKE GOOD FEEL they try to give you, check their pricing, verify the workmanship and beware that underneath they may charge you rip off prices. ex: "Oh this part is $700 and Im giving you a discount that Im not even supposed to give you. BOTTOM LINE. DONT GO TO OPEN ROAD ACURA OF EAST BRUNSWICK. If you have to go then price match them with other Acura Dealerships and make sure you dont pay more then what you should. These guys are liers and fakers.

silive088

Jan 23, 2014

My husband and I took a short drive from Staten Island to look at the new 2014 MDX. We were just starting to look around at the car and planned to visit all the local Acura dealerships. We started with this one because it is the closest to the Island. We were greeted by Chris- a fellow Staten Islander who was fairly new to the store. Within 2 hours, we were proud owners of the new MDX. Chris, as well as his management team made us feel welcome, comfortable, and made the entire process seamless and easy. Chris took the time to make sure we selected the perfect model to fit our needs- and obtain what we felt was a very good deal. If you're in the market for a new Acura- go see Chris and his management team for an excellent experience.

gnohcm

Jan 19, 2014

Our overall experience has been great from start to end. The immediate response from Cally (Sales Manager) and her staff was incredible. Not only was she able to provide us with outstanding customer satisfaction but she ensured that we would have smooth transaction and would be happy with what we want in a vehicle. The overall negotiation, was very pleasant and I would recommend asking for Cally Pivano so she can work with you and direct you with someone who will dedicate there time and patience during the sell of the vehicle from purchasing to delivery.

yuki1023

Jan 16, 2014

About two years ago, we purchased a Acura TSX Sports Wagon at Open Road and had a very pleasant experience. When we had a second kid, we decided to trade in the TSX for a 2014 Acura MDX-AWD. Naturally, we went back to Open Road. The sales consultant we previously worked with and liked a lot was no longer at the dealership. We got to work with Antonella Zuckerman this time. She was pleasant, knowledgeable and professional. She was reasonable throughout the negotiating process and tried to get us the best price possible. We were very pleased with the whole purchasing experience once again. Also, later, when I couldn't locate the lower anchors for the LATCH system for the car seats (I thought they were missing!), Antonella responded right away to my call and patiently walked me through locating the anchors in the midst of me throwing a hissy fit! Would definitely recommend checking out Open Road to anyone interested in Acura.

NatalieSchweitzer

Jan 7, 2014

Just purchased a used car at open road. My wife and I travelled all the way from Long Island (90 min) because i found the perfect used car for daughter (new driver) on the internet. The car was better than advertised and the price advertised was the price offerred NO "internet special" tricks. The entire staff was pleasant and professional. I found our salesman Michael Messina professional, informative and most importantly sincere. Would definitely recommend checking out Open Road to anyone for their vehicle needs.

natnbill

Jan 7, 2014

Just purchased a used car at open road. My wife and I travelled all the way from Long Island (90 min) because i found the perfect used car for daughter (new driver) on the internet. The car was better than advertised and the price advertised was the price offerred NO "internet special" tricks. The entire staff was pleasant and professional. I found our salesman Michael Messina professional, informative and most importantly sincere. Would definitely recommend checking out Open Road to anyone for their vehicle needs.

DSchwalje

Jan 2, 2014

Hands down the most smooth, professional, and painless car buying experience I have ever had. I went in dreading the haggle and sales situations typical of buying a car and was so relieved when none of these things happened. My wife and I left with the car we wanted, felt like we got a good price on it, and - even better - did not experience any stress at any point in the process. We will happily go back!

srberger

Dec 30, 2013

The entire staff at Acura of East Brunswick was attentive, receptive, helpful and friendly. Any questions that I had were answered by Antonella (more than once, if necessary) with respect and patience. Antonella continues to follow up on this service.

Acura99CL

Nov 18, 2013

Robert Burreci was excellent regarding answering my many questions about my '99 CL. I'm trying hold on to my treasure for as long as possible. I was uncertain about correct maintenance procedures because Open Road put in a new transmission , catalytic converter,o- ring things some time ago.I appreciate the fact that a loaner is provided when necessary. This makes a tremendous difference, for I have no one to depend upon for transportation.Your Service Department is outstanding. NOW...if only you would produce a TWO DOOR ACURA !!!!!Thank you,Maureen Jacobsen

ebunuan

Nov 17, 2013

Mark from sales did an excellent job on explaining all the features of the car. He did an excellent job of answering all my questions about the vehicle. Mark did an great job on making sure the car had all the features I was looking for. Also explained how safe the RDX and his description of all the features made me feel secuire on my purchase. He also followed up days after to make sure everything was excellent with the vehicle. I have encountered many sales people and Mark is by far the BEST, honest and friendliest one I have dealt with. Only if all sales people were like him! I would recommend everyone to deal with Mark when buying an Acura!

acura23

Nov 17, 2013

This was my first visit to Open Road Acura and everything went very well. The valet greeted me and showed me where to go. Then a young lady helped me check in with a service consultant. Everybody was so friendly and welcoming. They had bagels, coffee and free WiFi so I could get some of my work done while waiting. The service was done in the promised time and they even offered me a loaner car. I couldn't have asked for more. I will be returning there and telling all my friends to as well.

dCATALYST

Nov 16, 2013

Melvin has exceeded my expectations with my purchase of the MDX and I will recommend him to any and all of my closest friends and family.

happy549

Nov 16, 2013

My wife and I have purchased many vehicles over the years and the experience that we had at Open Road Acura of East Brunswick is by far the best! We were greeted by an extremely professional consultant, Michael Young. He took time to listen to our concerns as they related to buying a new car. He wasn't pushy or deceptive. Our overall perception is that Michael was there to help us a buy a car, not sell us one! After all the paper work was done, he took quite a bit of time going over the car with my wife (not the most tech savvy person). He was patient and made sure we understood all the features. After all, it's a very big purchase and we want to be able to enjoy it. Michael made sure of that. I will recommend Michael Young and this dealership to anyone I know in the market for a car. Great experience!!!!

poopatel67

Nov 15, 2013

I went to Open Road Acura a day before Diwali without my husband because he couldn't get time off from work. Dhwanika was very pleasant and she understood my reservation about making such a big purchase without my husband. She explained the MDX and it's features during our test drive and even helped me personalize a few hands free link voice commands which I thought I was going to have trouble with. During our negotiation she made sure to address both me and my husband who was on the phone the whole time with respect. She made the whole process so easy and stress free, I was impressed. She even went out of her way to make sure the car delivery process was in a timely manner since it was a big holiday event for my family and I had to be home by a certain time. All in all she has become my go to person at the dealership, she's always available and answers all my silly even not so silly Questions. I would definite recommend her and the dealership to all my family members. It was a true luxury experience.

MoisheFord1

Nov 14, 2013

I visited Open Road Acura of East Brunswick to lease a New MDX. We visited the dealership on a Saturday and even though it was busy we did not have to wait long before Anthony greeted us. He was knowledgeable, polite and eager to answer all of my questions. He made the decision process very easy for us.We also worked with Steve, the sales manager. He gave us a great deal and custom tailored the lease to fit our needs. I highly recommend visiting Open Road Acura for the best deal and overall experience. I know I will be visiting them again in the next 3 years.

Sukh05

Nov 14, 2013

I was recommended to see Mark Hurant at open road Acura by a friend who said that their car buying experience was the best they ever had. I went there looking for a new TL with the technology package. Mark was excellent as he explained as he explained the advantages of leasing and buying and helped me make a smart decision that was best suited for me. He also explained to me very thoroughly every feature on the car when unpicked up the car. This is why Mark also made this experience, the best car buying experience I ever had.

RLX_Pom

Nov 13, 2013

I recently leased a 2014 RLX from Open Road Acura and was awed by the exceptional service and product knowledge of their sales team. I am an Acura loyalist and was very interested in the RLX. When I made the appointment, Christina made sure that I was placed in good hands with Melvin, who was particularly knowledgeable on the RLX. He gave me a thorough presentation of the features of the car as well as a long test drive. Steve was a pleasure to deal with and gave me a great deal.Kudos to the team at Open Road Acura. I have been to other Acura dealers and I must say the experience at Open Road was the best I have experienced.

CHOPPY3

Nov 13, 2013

THIS IS THE BEST PARTS DEPARTMENT IN THE STATE! I WENT TO ACURA IN EAST BRUNSWICK THEY HAD THE RIGHT PART I NEEDED RIGHT IN STOCK. I GOT MY CAR FIXED AND AM BACK ON THE ROAD. AFTERMARKET PARTS AREN'T ANY GOOD THEY DON'T FIT. AND I CALLED OTHER DEALERS THEY COULDN'T EVEN GET THE PART. BOB, JOSE RAUL AND JOHNATHAN ARE THE BEST!

michaelcartoccio

Nov 13, 2013

as soon as i entered the dealership i was greeted by the valet and guided to to get my car written up,The shop foerman took the time to help me with a noise i was hearing.my exsperiance with dealership was very peasent

Jumanji

Nov 13, 2013

Upon arrival to the dealership i was greeted with warm welcome . Made me feel appreciated in a way , they asked about my concerns and wrote up the ticket . I felt that the my car would be attended to quickly and it was . Not even settled down and i see my vehicle being driven in for service . The manager greeted me as well and offered a variety of accomodations while i was waiting . I was in and out by the time estimated . Now that i drive an Acura , i have found a reliable service for my vehicle . Overall experience was almost enjoyable .

nico33

Nov 12, 2013

Went shopping for my new at Acura at Open Road. Met with Barry Chaskes one of the salesman there and was very surprised. No high pressure or games. simple test drive and got a good deal. I had a great experience and reccomend Open road and Barry to all future Acura buyers!

amyManzo

Nov 12, 2013

I leased Acura MDX from Michael Messina at Open Road Acura of East Brunswick , he was very knowledgeable and helpful , he went out of his way to make sure that every aspect of the sales process went smoothly. I would recommend this dealership to anyone looking for a Acura

wbenson0320

Nov 11, 2013

I was shopping for a RLX. I went to my nearby Acura dealer in East Brunswick. I was promptly greeted by Ben Moy. He was extremely nice and professional as well as knowledgeable. I got a very fair price the RLX and a reasonable price for my Mercedes E350 trade. They had the color combo in stock and I was out the dealer in a quick period of time. The sales and finance managers were all very accommodating and know how to treat their customers very well. I would definitley come back and recommend the East Brunswick team.

Mannar713

Nov 11, 2013

I was shopping to lease a new TL and just happened to walk in on a busy Saturday. My sales person Matteo M. spent a lot of time explaining the different lease options and loyalty benefits. I was happy with my purchase experience it was easy and no pushy. They really answer all your Qs and I recommend the dealership to all my friends and family.

Crooner1950nj

Nov 11, 2013

I've been driving Acura RL since 1997 and the product speaks for itself. However, I've never encountered a salesman such as the likes of John Genovese aka Geno. He was extremely knowledgable if product, no sales pressure and answered all my questions. Represented my needs to his sales manager Cally Pivano accurately. Worked on getting me a good deal as promised. Finance gentleman Ron was very helpful in picking out the right packages for my needs. Overall a great experience, wonderful dealership and definitely coming back in 3 years. Would definitely have Geno as my sales person again.

Satisfiedcustomer82

Nov 11, 2013

I came to the dealership after shopping around at BMW, Infiniti and Mercedes. I had decided that I wanted an Acura RDX. Michael Young who was my salesman was very helpful and patient. He took me on a test drive, described the standard features and he didn't push me into one model over another. We went over my options for buying versus leasing which helped me decide what I wanted to do. The vehicle purchasing did not take long. Mr. Young has been continuously helpful even after purchasing the vehicle.

theresac

Nov 11, 2013

Came in was greeted and purchased a nex Ilx.Was an easy process and had a great experience with Barry and his management team.Well worth it.

Coopercox

Nov 6, 2013

Benjamin was an excellent and personable salesman. There was no sales "pressure", just clear facts. OpenRoad Acura has lots of inventory and was avle to deliver the car we selected in two business days. Overall an excellent experience!

Happycustomer1023

Oct 25, 2013

Michael Young was my salesman. He was very informal and Patience with us and knowledgeable about Acur RDX. He took his time to go over all the features of the vehicle before purchase and after. He gave us great infromation on buying versus leasing. Mr Young made our our overalll experience great.

agofnj0000

Oct 8, 2013

The dealership and the sales executive were wonderful. They got me exactly the car I wanted when I wanted it and for the appropriate price. Everything was done in a few hours -- talking about cars, test driving cars, coming to a deal, etc. And then when I returned as planned 6 days later to pick up the car, all of the leasing paperwork was ready for me, insurance cards were available to me, and I could have been in and out in less than an hour, except it took awhile to go through the new features of the car. That was important to stay longer. It was a great experience.

lroschel

Oct 7, 2013

John Genovese and Open Road Acura made purchasing a new MDX pleasurable. The test drive and information provided about the vehicle was comprehensive. Negotiating the lease was even better than past experiences, We are excited to drive our new vehicle!

HowardKlein

Oct 1, 2013

I just leased my third MDX and had a great experience. My sales person John Genovese was extremely helpful and attentive throughout the process...just an overall nice guy. He made sure all went smoothly. I highly recommend Open Road of EB and Mr. Genovese.

Cubano89

Sep 30, 2013

I recently came in to Open Road Acura of East Brunswick to look at the MDX and was immediately approached by an extremely pleasant salesman named Rudy. Right from the start he acted professionally in regards to my needs and made my whole car buying experience a pleasurable one. His manager, Cally Pivano, was of a different class in relation to sales. She was completely attentive to my needs and to what specifically I was looking for. Never in my life have I seen a better manager and will recommended everyone to work with her specifically. Thank you so much Cally. You made buying a car a truly exciting experience!!

christyb

Sep 24, 2013

After searching everywhere for a potential dealership to send my business to, I decided the MDX was calling my name, and thus headed over to this Acura to check it out. As I have always preferred BMW as my brand of choice, I was quite surprised with how Rudy was able to eloquently list its features to me, in a way that had me convinced within a short time frame.Rudy is not only knowledgable about what he is selling, he is also a professional through and through. I didn't feel like I was being tricked into buying a car. Instead, I felt like a close friend was truly giving me their honest opinion about a potential purchase I was making. Needless to say, I bought the car, and have no regrets about it. If you are considering Acura as your car dealer, ASK FOR RUDY!! He is the best!

rayoung19

Sep 3, 2013

Great exp. They got me out of my lease and into MDX no pressure no hassle loved it. Made apt over phone. Never so easy a transaction. We will be bk and sending referalls.

RT from Toms River

Aug 28, 2013

I purchased a 2009 used jeep wrangler from this dealership for my son. I worked with Anthony, who was by far a great person, and a stand up guy who followed through and kept his word. I also dealt with the used car manager Mike Piccolo who was my best friend while I was in the buying process but when that was done so was he. As agreed in my contract I was to bring the vehicle to a jeep dealership to have the tire pressure sensors repaired at his expense. He explained that he would call them and set it up. I wanted the appt. in Toms River close to home. I get a message that he made the appt. and to bring car into be serviced. My wife took a morning off to bring the vehicle and the dealership in Toms River had no appt and no idea why we were there. We called Open Road and they called Mike on his day off to find out what was up. Mike explained to my wife that his assistant made the appt. in Freehold. My wife explained that we told him Toms River, why would we drive a half hour to Freehold? He explained to my wife that it was his day off and he would take care of it in the office the next day. I guess our time is less valuable then his. The next day after several calls to Mike, we confirmed a Monday appt. he had set up. I arrived at the jeep dealership Monday and I was given an estimate which I explained that Mike from Open Road had made the appt and I assumed spoke with them about who was paying. NEVER ASSUME. I called Mike from the jeep dealer but he was not in until 1 and no one else could help. I called back Open Road at 1:15 because I needed to get this problem resolved and was tired off waiting for a return call. After several more attempts, I called Anthony explained the problem and after several calls back and forth resolved the problem. To this day Mike has never called back or attempted to apologize for HIS total lack of professionalism and arrogance. I would never recommend this dealership because of there lack of customer service. The Acura of which I own one is a phenomenal vehicle and speaks for itself but the dealership that sells them also needs to be phenomenal and Open Road, and Mike need to step down a peg or 2.

martaorzech77

Aug 13, 2013

Few days ago we got married and wanted to get a new car which we always dreamed about. We were still working on our budget since we were getting married we were working on the budget which was very tight haha. But we didn't give up and shopping never thought its impossible. We were shopping for Acura TL. For a few days we visited few dealerships and we got nothing expect rude sales people, poor customer service and ignorance. Day before our wedding my husband found a perfect car for us in OPEN ROAD ACURA in New Brunswick. It was late but we decided to give it a shot and call dealership. We were Lucky! Someone picked up the phone. It was Michael Young one of the sales-mans. He listen carefully our needs and was very supportive. we schedule our appointment with him next day, few hours after wedding. He was super exited and we were to. When we met him he was very friendly, professional and worked out for us very suuuuuuper great deal right on our budget. Guys he did tremendous job because I have to mention that we never financie anything before so our budget was small but our needs super high hahha. But there is nothing impossible for Michael Young . He goooooot it for us! We left with car we dreamed about thanks to him, his charm and deal he worked out for us . THHHHHHHHHHHHANK YOU MICHAEL!!!!!!!! As soon as we establish our credit we coming back for next deal :)Also we are new in financing department so he was very patient and explained us everything from a to z :) and trust me I have always gazilion questions.Last part before you will leave dealership with your new ride is to go through financial part and paper work which is massive haha. Michael took us to meet JOSE GARCIA - Business Manager to deal with a paper work. We were sitting in his office and saw our new car waiting in through the window and piles of paper we have to go through hahha- torture - we wanted to be OUT ! and enjoy new car ! hahha..... but JOSE was outstanding - he made so quick and simple that we were siting in the car in nooo time. He was also very helpful, patient, explained everything and gave us few sweet deals !!!!! He is brilliant and organized seconds and handle paper work in seconds :) THHHHHHHHHANK YOU for made this experience sooooo easy and fun for us! You are wonderful!!!!If you ever go shop for the car go there, and ask for MICHAEL YOUND AND JOSE GARCIA ! Best guys ever and best in business!!!!Marta and Lukasz

glhollcr1

Aug 7, 2013

The salesman, Mark Hurant, was very knowledgeable, friendly and attentive. He said he would get us a good price, and when he brought the manager over, we got a good price. We came in on a Monday, saw a few cars, and got a price on the one we thought we wanted. We came back the next day (Tuesday) and saw the car again, negotiated with the manager, got the price lowered and some accessories thrown in, and bought the car. The finance person was also very nice and very efficient. All in all, it was a very good experience.

Deepen

Jul 26, 2013

Great dealer! We were looking at a 2010 Acura RL, Certified Pre-owned. I saw one on Cars.com, and it was a good price for me. I was able to get an even better price at the dealer. Open Road of East Brunswick has great service overall and I would go back to them to purchase another car in the future!

Jesnic01

Jul 10, 2013

Both the salesman ( Mark Hurant ) and his manager did everything they could to insure we were satisfied. They did everything possible to meet our request for a reasonable price on the vehicle we wanted. I am sorry that I can not identify the manager's name but can state without question her knowledge and manner leave nothing to be desired! Purchase from this dealer if you want the satisfaction of knowing you made a smart decision!!!

jweissman87

Jul 8, 2013

My salesman, Mark Hurant did an excellent job across the board. He was very knowledgeable, helpful, and made me feel comfortable with my buying experience. I would certainly return to this dealership in the future and would go directly to Mark. I was completely satisfied with my experience.

R. Clark

Jul 4, 2013

I will start by saying Amanda (Service Consultant) was extremely pleasant and courteous. However, the Service Manger Don left me feeling insulted ad unwelcomed at Open Road Acura of East Brunswick. I took my 2006 Acura TSX in to be serviced on a Thursday - without an appointment. Amanda was accommodating and the facilities were very nice so I did not mind the wait. Amanda took the time to explain to me what the diagnostic tests revealed and I agreed to have my car serviced. Amanda went above and beyond extending courteous and thoughtful customer service by offering me a loaner car without my asking. Six days later, I went to pick up my car and paid the $1,195.00 without protest. When I went to my car, I noticed my front seats (driver and passenger) were ruined. It was evident that inside of my car had gotten wet. Given that the weather included not only rain showers, but downpours between Thursday, June 30th and Weds, July 3rd - I told Don I believe someone had left the car windows open; further evident by the 1/4 inch of water in my cup holder. Don was extremely rude and unconcerned as he told me he could not believe my seats were not already ruined when I bought the car in. Don also refused to give me a business card and would not provide me with the name of anyone with more authority than himself. Don continued to be belligerent without offering any resolve for the ruined seats. My personal experience lends credibility to the many negative reviews I have read on other sites.

totr

Jun 5, 2013

Both my wife and I went to OpenRoad Acura after we had visited a few other local Acura dealers. The other dealers didn't compare to the personal and professional way that we were treated at Open Road Acura. When we called to check if they had the RDX that we were looking to purchase, not only did they have a vast inventory but they also provided us with a name of a sales representative who would be able to help us. There was no waiting time for the rep to attend to us. He was able to answer all our questions and made buying a new car a pleasurable experience - the way it should be.

NicoleM0422

Jun 4, 2013

I went to Open Road Acura to look at an MDX but was not sure if I was going to purchase one. I was greeted at the door by a very friendly and knowledgable sales person named John Genovese. He was not pushy and did not make me feel like I had to buy a car because I walked into the showroom. He was very passionate about the cars and patient with all my questions. John conducted himself with integrity and sincerity- 2 words not typically associated with car salesmen.I was also pleased that I wasnt there for the entire day. The whole process went pretty quickly considering I was trading a car as well. Cally Pivano worked with me on a deal to get a price that was acceptable which helped in my decision to purchase the Acura MDX. She was pleasant and accommodating. Overall, I had a very plesant experience at Open Road Acura. I will definitely go back and visit John Genovese again! I have already referred John to some of my friends.

skaplan15

Jun 4, 2013

I wish I could give more than fives! This was my first car buying experience, and Eric made it very easy. I absolutely love my new TSX. The service I had at Open Road was fantastic! Would definitely return again.

ACURA01

May 28, 2013

We had our 2005 Acura MDX serviced by Open Road Acura of East Brunswick for air conditioner issues on May 8-9, 2013. The Service Department recommended that the air conditioner compressor be replaced for $1745.67 after a full diagnostic test was done. We agreed to have the repairs done. We did not have any issues with the service until this weekend. Unfortunately, while in a parking lot this Sunday, May19th, we noticed that oil and transmission fluid was leaking from the car. We requested AAA to tow the vehicle to the nearest AAA Car Care Center to have the car checked since the vehicle can no longer be driven due to excessive loss of oil. We would have taken the vehicle back to your dealership if it was not Sunday and the Service Department was closed. Upon inspection by the AAA Car Care Center, they found out that the transmission cooling line that enters the radiator has pulled out of the radiator. The vehicle lost all of its transmission fluid and coolant. Also, they noticed that the power steering pressure switch was unplugged. AAA fixed the issue by replacing the MDX's radiator. Parts and service for the radiator replacement cost us $873.67. Based on the repair report, it was evident that our MDX's problem was caused by negligence and poor service done by Open Road Acura of East Brunswick. My complaints to the General Manager of the dealership was forwarded to Don, from the Service Department, who left a message and alleges that the cause of the issue was rust at the hose due to the age of the car. When AAA looked at the vehicle, they showed us what caused the leak. There was no rapture on the transmission cooling line - instead the line that enters the radiator had pulled out of the radiator. There was no rust on the joint that connects this line to the radiator. This joint is normally screwed tight and the only way that it can be pulled out is if it was accidentally hit during the compressor replacement. For the Service Department to replace the compressor of our MDX, they would have to remove the component that is very close to the radiator. The compressor replacement procedure even warns that one should be careful not to damage the radiator fins when installing the A/C compressor - this indicates that the compressor is very close to the radiator and it is possible that it was accidentally hit during the compressor replacement. The AAA report was very clear - "the transmission cooling line that enters the radiator was pulled out of the radiator". The report did not indicate the presence of rust or that the line was ruptured. It clearly states that it was pulled out. Aside from this, AAA calls out that the power steering pressure switch was unplugged. Open Road has not provided an explanation on how this could have occurred. We are very unsatisfied and upset by the service performed and the responses provided to date by the Service Department of Open Road Acura of East Brunswick. When we decided to have our MDX serviced by the dealership, we thought we would be getting quality service and we will have peace of mind for the services rendered - especially since we paid premium for the service. After the amount we paid to have the car serviced for the air conditioner, we never thought that the service done would be so unsatisfactory that it can cause us undue stress and possibly put our family in harm's way. Negligence caused by their Service Department cost us $ 873.67 for parts and repair service. We had to put a halt to our day's plans to address the issues caused be their negligence. The only silver lining is that the leak was noticed while the vehicle was parked - before we drove the car with our kids. We cannot imagine what could have happened if this occurred while we are driving the vehicle. Open Road Acura of East Brunswick prides itself as a Dealership of Distinction. It is unfortunate that they advertise this achievement and claim the they set the standard for client satisfaction when they do not eve

acura01

May 20, 2013

We had our 2005 Acura MDX serviced by Open Road Acura of East Brunswick for air conditioner issues on May 8-9, 2013. The Service Department recommended that the air conditioner compressor be replaced for $1745.67 after a full diagnostic test was done. We agreed to have the repairs done. We did not have any issues with the service until this weekend. Unfortunately, while in a parking lot this Sunday, May19th, we noticed that oil and transmission fluid was leaking from the car. We requested AAA to tow the vehicle to the nearest AAA Car Care Center to have the car checked since the vehicle can no longer be driven due to excessive loss of oil. We would have taken the vehicle back to your dealership if it was not Sunday and the Service Department was closed. Upon inspection by the AAA Car Care Center, they found out that the transmission cooling line that enters the radiator has pulled out of the radiator. The vehicle lost all of its transmission fluid and coolant. Also, they noticed that the power steering pressure switch was unplugged. AAA fixed the issue by replacing the MDX's radiator. Parts and service for the radiator replacement cost us $873.67. Based on the repair report, it was evident that our MDX's problem was caused by negligence and poor service done by Open Road Acura of East Brunswick.My complaints to the General Manager of the dealership was forwarded to Don, from the Service Department, who left a message and alleges that the cause of the issue was rust at the hose due to the age of the car. When AAA looked at the vehicle, they showed us what caused the leak. There was no rapture on the transmission cooling line - instead the line that enters the radiator had pulled out of the radiator. There was no rust on the joint that connects this line to the radiator. This joint is normally screwed tight and the only way that it can be pulled out is if it was accidentally hit during the compressor replacement. For the Service Department to replace the compressor of our MDX, they would have to remove the component that is very close to the radiator. The compressor replacement procedure even warns that one should be careful not to damage the radiator fins when installing the A/C compressor - this indicates that the compressor is very close to the radiator and it is possible that it was accidentally hit during the compressor replacement. The AAA report was very clear - "the transmission cooling line that enters the radiator was pulled out of the radiator". The report did not indicate the presence of rust or that the line was ruptured. It clearly states that it was pulled out. Aside from this, AAA calls out that the power steering pressure switch was unplugged. Open Road has not provided an explanation on how this could have occurred. We are very unsatisfied and upset by the service performed and the responses provided to date by the Service Department of Open Road Acura of East Brunswick. When we decided to have our MDX serviced by the dealership, we thought we would be getting quality service and we will have peace of mind for the services rendered - especially since we paid premium for the service. After the amount we paid to have the car serviced for the air conditioner, we never thought that the service done would be so unsatisfactory that it can cause us undue stress and possibly put our family in harm's way. Negligence caused by their Service Department cost us $ 873.67 for parts and repair service. We had to put a halt to our day's plans to address the issues caused be their negligence. The only silver lining is that the leak was noticed while the vehicle was parked - before we drove the car with our kids. We cannot imagine what could have happened if this occurred while we are driving the vehicle. Open Road Acura of East Brunswick prides itself as a Dealership of Distinction. It is unfortunate that they advertise this achievement and claim the they set the standard for client satisfaction when they do not even meet their clients' expectations. We have been loyal Acura customers. We have been proud owners of the brand. Aside from the 2005 MDX, we also have a 2004 TL. We love both our cars and have taken good care of both vehicles by following all the recommended maintenance services. This recent situation has convinced us that Acura is not worth the money spent - both for the product and the services. We will make sure that we do not get another Acura and will let others know of our bad experience.

KVora

May 14, 2013

Working with people at east brunswick, New Jersey OpenRoad Acura is a pleaure. No one pressures custormer regrdless of sales or service. The place is alway clean and presentable. Service people are knowledgeable and eager to help. We have been with Acura for seven years nd never had bad experience. Keep up the good work guys and people like us will keep coming back and recommending new customers.

ccappiccille

May 9, 2013

Very pleasant experience. Courteous, knowledgeable and willing to work with me. Presented all the options to consider and was willing to work within my financial parameters. would definitely recommend to others.

dancin94

May 9, 2013

I went just to test drive and price an RDX. After the test drive, it was not what I thought I wanted and Antonella suggested the TSX, which I was currently driving. I liked the car and we discussed numbers. I did want to think about it, have the weekend, etc. but I felt it became more of high pressure sale, that such great deals were happening now and they were selling out cars, etc. However, even though the sale went WAY faster than I had anticipated, the staff worked with me very well! They were friendly, accomodating and courteous. Once was able to catch a breath, sign the paperwork, I left with a new TSX within 4 hours.

IgorNY

Apr 28, 2013

I was a returning customer to Open Road Acura East Brunswick. I purchased my first vehicle from them. Before coming, I had multiple phone conversations with Cally Pivano. She was a little pushy on the phone for me to leave the $500 deposit for the vehicle that I never saw. My credit card info was unprotected and open to anyone with access to notesWhen I arrived at the dealership, I was in the showroom for about 20 minutes before anyone paid any attention to me. When I finally was introduced to the sales manager, he started with a totally different deal than the one that was quoted over the phone. A sales manager basically laid down a deal and told me that this is either take-it or leave-it. I felt manipulated and the overall behavior of the sales person and sales manager was very dismissive. They did not want to hear what I have to say. I ended up purchasing a vehicle from Acura of Denville and had an amazing experience. The sales staff of Open Road Acura East Brunswick should do an unpaid internship at Acura of Denville because they have a lot to learn in customer service. Meanwhile, dont waste your time at East Brunswick.

Joe

Apr 15, 2013

I chose Open Road because of the competitive listing price in cars.com and excellent selection of late model Acura RDX's I was specifically looking for. I drove an hour not having high expectations going into the "experience" of buying a used car from a dealer given my past experience with others. Needless to say, I was pleasantly surprised. I worked with Matteo who is very knowledgeable of the models features and options. When it came to price and negotiations, I felt I got a great deal and the negotiation process was very painless and quick - which was a big deal for me. They even worked with the financing that beat my banks APR which surprised me, as well. The finance manager was a little pushy with the "dealer options", but not intolerable. Overall, it was the best experience I have had at a dealer to date. Thanks, Open Road!

monicajmitchell

Mar 28, 2013

DO NOT GO HERE!!!!!!!!!! I went in for an oil change on Saturday, March 22nd and my $300 Gucci sunglasses were STOLEN out of my sunglass holder. I complained to everyone from the customer service lady, to the VP of Sales to the General Manager. Everyone asked the people who worked on my car and they said "no" they did not steal my sunglasses (duh, who admits to theft). I was so upset and I even complained to Acura corporate headquarters and they said they can not refund me for my loss. I was also told "these people have worked for me for years" and "no one has ever complained of anything being stolen from them in the past." I will never ever set foot in this place again. I can't wait to see what God has in store for the person that stole my sunglasses.

lherczku

Feb 19, 2013

I have just took delivery of a 2013 TL SH-AWD from Open Road Acura East Brunswick, NJ. This is my second lease and my family's sixth vehicle purchase/lease from Open Road. All six times the sales staff has treated us professionally and courteously. The sales team is wonderful and lives up to every transaction from the price to the terms. Definitely stop in to buy/lease your next Acura. You will not be disappointed. Don't forget the service department. I have used them many times for routine service and never had an issue. Great people all around. Keep up the great reputation Open Road!!!

jdicrecchio

Feb 13, 2013

Michael Young and Cally Pivano were an absolute pleasure to work with from the very first moment I inquired about leasing a new vehicle at their dealership. They truly wanted to earn my business and I cannot say more about this dealership, and most importantly, Michael and Cally. It's a friendly environment and one without any pressure... very much consultative in nature and they ultimately want you to be happy when you walk out the door... what I can confirm is that I was thrilled with the price received on the vehicle and will definitely be going back when my wife is ready to lease a new vehicle.

rust07087

Feb 10, 2013

Best car buying experience I have ever had by far and I love my new TL! Got my car and a great price and everyone at the store treated me so well. Would definitely recommend them to anyone looking for an Acura.

cassmike

Feb 2, 2013

Usually auto purchases are an aggravating experience however Cally and Steve made the negotiation easy. Matteo made picking up of the car regarding paperwork very smooth and quick. An overall positive experience.

rocketj55

Jan 7, 2013

On Edmunds, this dealership is listed as one of those that will provide an Internet quote. I provided my contact information and the model I was looking for, and promptly received a phone call. However, the Internet sales person refused to give me an Internet quote, saying that it is against their policy to give out Internet quotes. I explained that Edmunds explicitly says I will receive an Internet quote. East Brunswick Acura explained how the Edmunds page is simply to get your contact information in order to get you into the dealership to talk price, rather than give you an Internet quote to work with. How can you expect to buy a car from a dealership that is already using shady tactics? Man up and provide the Internet quote like your other fellow dealerships. And if you can't, then you shouldn't post on Edmunds saying you will provide Internet quotes, when you clearly can't. My friend and I were trying to buy 2 Acuras. He made it to the dealer (I was on my way) and the salesperson provided prices that were way above what even Edmunds were listing as reasonable purchase prices. After a bit, salesperson told the friend to take it or leave it, and assured him that he'd be back. Friend left (I saw no point to join him at East Brunswick) and we paid almost $1500 less (below listed Edmunds invoice) at another dealer, in under 15 minutes of negotiation, without the attitude.

jan5555

Dec 14, 2012

I wasn't planning on purchasing a new car but John was friendly and easy to work with. He wasn't pushy. It was a nice experience.

jsession

Dec 11, 2012

Charlie was amazing. He helped my in any way possible and even called after my purchase to make sure I was happy. I am very lucky he was my salesman and would recommend his service to everyone I know. CHARLIE ROCKS!!!

maben1963

Dec 5, 2012

Anthony was very good explaining the sales process and trade-in process for my 2009 Honda Pilot. I felt confident with him going through the entire process. Very helpful and did not push the vehicle on us. We went for a test drive and my wife was sold on the Acura MDX!! Thank you Anthony!!

abasis

Dec 4, 2012

bertg

Dec 3, 2012

I found my experience to be very pleasant. My salesman, Mark Hurant, was thorough and helpful and the cars explained carefully and to my satisfaction.

edfrommetuchen

Nov 24, 2012

I purchased a CPO 2011 Acura in August of this year from another dealer. Unfortunately, 72 days later, Hurricane Sandy turned it into an aquarium. Fortunately, my insurance company paid me what I paid, less my $100 deductible in 3 weeks. So we began our hunt for a replacement vehicle. With inventories in the NY/NJ area low, due to people like me replacing water destroyed vehicles, finding the right car at the right price seemed like a daunting task. I actually went as far as Langhorne PA to another Acura dealer, but they let me walk away for $200 difference between what I offered and what they wanted.. So feeling like there was no end in sight, we decided to try Open Road Acura. I have bought and serviced cars at Open Road BMW so I had a contact from them when I walked in the door. We were greeted quickly and without being pushy by Mike Young. He took us for a test drive and made us feel quite comfortable, though it was late on a Saturday night.I drive a hard bargain and in this case, I knew how much I had to spend, Mike P worked with Mike Y to get me to the umber I needed, and we all walked away feeling good.In sum, these guys were excellent to work with, and I look forward to working with them in the future.

albkane

Oct 20, 2012

This is the second 2013 Acura RDX I purchased from Open Road Acura in the past three months. My salesman, Charlie Smith, in addition to being very knowledgeable about the vehicle, was very professional and considerate of my time throughout the buying process. Price negotiations were reasonable and fair and the delivery process was easy and convenient. I have been buying cars for many years and quickly realized that this dealership did not use the dubious tactics some other not so reputable dealers are known for. I highly recommend them for anyone who may be interested in an Acura.

sreivich

Oct 16, 2012

I have purchased/leased many vehicles and this was the easist, most pleasant experience. The salesman, Melvin Morales, did an excellent job in working to get the best price and the deal was finalized with some last minute input from Cally Pivano.

andre.decoteau

Oct 5, 2012

My experience at East Brunswick was awesome, I just purchased my second TL from Melvin. Melvin service was top notched, their was no pressure sales tactic. I gave him a price and he came back with a hand shake to seal the deal. I was only their for 2 hours. Michael in the business office for finance was super easy. He asked me my driving habits and Michael presented the best options to purchase. If you got to East Brunswick ask for Melvin and Michael to handle everything. I did go to other dealers in New Jersey and New York hands down the buying experience was by far the best at East Brunswick.

vinukumarh

Oct 1, 2012

Had good leasing experience at the dealership, especially the sales person was very friendly explaining all my queries with patience.I would say over all it was a good experience.

davidellen

Sep 26, 2012

Open Road, and Mateo, have earned highest ratings for enabling a stress-free car buying experience during which they demonstrated respect for the customer, and a desire to create a fair deal.

Matthew & Joan Corey

Sep 16, 2012

The facility was lovely & immaculate. We were greeted warmly & immediately. Everyone acted & dresssed in a very professional manner. We can't say enough about our salesman, Michael Messina. He was relaxed, friendly & very professional. We were assured that he was taking care of our every need. We never felt rushed or pressured. He helped make this important purchase a pleasurable experience.

IHunter

Sep 14, 2012

I submitted an Internet Lead to 3 different dealerships and their initial response was fine. (It was probably automated) Once I actually started conversing through email, however, boy did it turn. Both other dealers gave me Internet Quotes. This dealership just asked me to call or come in. They refused to give me a quote. They are obviously NOT Internet Savvy or they have something to hide. I ended up buying two new Vehicles from Precision Acura who gave me, by far, the best experience I ever had buying a car, or two!

ljdaloia

Sep 13, 2012

Sales person was very knowledgeable of the vehicle and worked with us on getting the best deal possible. Process did not take as long as we expected and we are very happy with the vehicle.

Hannan786

Sep 5, 2012

Don't ever ever ever deal with this dealership especially the used sale car manager....just a waste of time I went to the dealership and I asked them gime my trade in value first then we can talk they said we give you the same value that other dealership giving you which was 18500 and I was like fine afte 1 hour when I was about to close deal manger was like you know what I,m not playing games your car worth 15k ....I,m telling you guys don't go this dealership.....

BGann

Sep 5, 2012

Great experence purchased a 2013 RDX from John very pleased. He took his time and wasn't pushy to sell me a car, I don't deal with pushy sales people.

mcnyp

Sep 3, 2012

In all the years and cars I have bought or leased(over 40 years) I never received the excellent work ethics that I received from Anthony Hayfieled. From start to finish Anthony provided to be a freindly and devoted salesman and an excellent representative for Open Road. He made the process very easy and worked to make the deal be completed on our terms and not on the dealerships. He took time and a hands on approach in describing every detail of how the car works. This was a first for us. I would recommend him highly as well at the Open Road Dealership.

natalyalivshits

Sep 3, 2012

Enjoyed the buying experience of my first Acura at Open Road Acura. Everyone at the dealership was very courteous and responsive. I highly recommend John Genovese for his work ethics and people qualities, also Steve was a pleasure to work with. Overall it was no hassle, no pressure experience and a good price for a great car.Thanks everyone at Rt18 Open Road Acura. I will definetly shop there again.

hotvot7

Sep 3, 2012

Ive bought 12 brand new cars for me and my wife, and another 10 for my kids and relatives over my adult life. This was the most pleasurable car buying experience to date. No pressure, just friendly staff that gave us a fare price and great service. I will be suggesting Open Road Acura to my friends and family. Particular thanks to our salesman Charlie Smith(wish he were our neighbor).

Michelea1273

Sep 2, 2012

Our experience was very pleasant! Will recommend to friends and family! The atmosphere was comfortable and nice!! Looking forward to their customer service that I heard is good also.

monroedojo

Aug 31, 2012

I've purchased four vechicles from this dealership; sales and service are tops. I would recommend this dealership to my friends and family. I'm pround to be part of the Open Road Family.

morbidz

Aug 30, 2012

Issue has been resolved by Business Development Manager. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available.

pfisher2

Aug 24, 2012

Ordered a few after market additions to my new Acura MDX, made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner car would be available the next day during the service of the vehicle. Next morning, my wife gets a call that states they will not have a loaner available and that she should call back later in the day. She calls back various time and speaks with two indifferent girls in the service dept. After she exhausts their willingness to be helpful she gets a manager on the phone. The manager decides, since the two previous girls did not think of it, to call another car rental agency. They finally locate a vehicle. However, the vehicle was in terrible condition. It had a flat tire and smelled like cigarette smoke. If I purchased a non-luxury vehicle that did not claim to have the best service, I would not have taken this incident so seriously. However, the promise (before the purchase) and the delivery (once they already have my money) of the service was stark and embarrassing. If I could return my car to this dealer I would. Needless to say, I will not be purchasing anymore Acura's, particularly from East Brunswick Open Road Acura.

chengj02

Aug 20, 2012

The sales associate, Ms Zuckerman was friendly and very helpful. she made the entire process easy and painless. All associates involved were thorough and helful.

dwo2nj

Aug 13, 2012

First impressions speak volumes, whether you're meeting someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in East Brunswick is Fortunado. Fortunado's welcoming demeanor, even at seven in the morning, is so appreciated. It was because of his persona that my husband and I bought our third Acura from this dealership this past weekend.

ca_ramos

Aug 3, 2012

Great and easy purchasing experience from start to finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt even have to shop around.

MarkL123

Aug 2, 2012

Absolute waste of time. After negotiating for over an hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're only approved for a high rate but when in reality it's alot lower just to bump your monthly payments. They then lower the rate you're actually approved for and raise the price back up because you agreed to the monthly payment. They play nice in the beginning but when you get down to negotiating, they try intimidating you and feed you BS after BS. Ah well, I'll take my 35k elsewhere.

yuki1023

Jul 31, 2012

I knew I wanted an Acura TSX Sports Wagon. After a horrible experience at a local Acura dealership in Brooklyn,I didn't know where to go. I wanted an honest dealership that would give me a good quote as well as provide good customer care and service. After calling a number of dealerships in the area,the Open Road Acura sounded like the best choice and I was right. The internet sales person, Cybil Tascarella, was great over the phone. At the dealership, we worked with Anthony Mayfield - a great sales person. He was professional, honest and very funny. He was never pushy or shady like some sales people I've worked in the past. He was straight forward and we felt very comfortable doing busniess with him never feeling like were were being taken advantage of. As soon as we agreed on the final price and the terms, it was a cake walk. He took care of ALL the paper work including the transfer of our NYS registration and even the insurance. Once we signed all the papers, voila! Our new car was washed and shined ready to be driven home with all the necessary paper work in order! He even helped us set up the bluetooth phone system. From the start to finish it was such a pleasent and seamless experience, thank god!It was well worth making the trip all the way from Brooklyn. We would definitely go back there.

vasya66

Jul 31, 2012

It was wonderful overall experience. Very friendly and helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new models,pointed out the quality and luxury for our driving preferences during the driving test.All the paperwork was done very quickly, all of our questions were answered clearly and thoroughly. We would gladly recommend this elite group to our friends for the exceptional services.

Jdmazzey

Jul 28, 2012

It was an honest approach from the initial greeting. The price and hospitality was spot on. A very rare find when buying a car. Thank you Barry!

joelbraun18

Jul 24, 2012

My wife and I were in the market for a new SUV. We narrowed our vehicles down to Acura MDX, Volvo XC90, and the Lexus RX350. The last 2 new cars we owned were Lexus and we felt we wanted a change. After test driving all of the above vehicles, we decided to go with the Acura MDX base model. We were treated perfectly at this dealership. We loved both of our sales people, Cally and Tarak and would highly recommend this dealership. Everyone is warm and friendly and they have a gorgeous showroom as well. We visited other Acura dealers in the area and East Brunswick stood out head and shoulders above the competition. Keep up the good work guys and we look forward to seeing you again in 3 years.

Gmmurphy

Jul 23, 2012

My third consecutive purchase from this great dealership? The sales personnel are knowledgeable and very friendly.They always make the purchase a pleasant experience. Keep the good work up.

ashnj1

Jul 18, 2012

I had to wait an unacceptable two hours and twenty minutes for a simple oil change. Buyers be aware and take your business elsewhere!! When I arrived at the Dealership no one even wanted to check me in all the service reps washed their hands off because my supposed service rep was away from her desk for 10 minutes which is a totally idiotic policy. Only the Valet employee was running around begging other reps to help me so I am not standing there without help.

dmwagner

Jul 11, 2012

Excellent experience! Everything went very smoothly and I am extremely happy with my new car. Very professional dealings from service dept. to the sales people.

fmladuca

Jul 9, 2012

The rating is good and not great primarily due to the negative interaction with Eric Cummings the New Car Sales manager. I was so dissapointed with Eric that I threw out the papaer with his name on it immediately, so I am remeber his last name by memory. Tarek was great, curteous and helpful. He can confirm that sales managers' name. Eric was rude and disinterested in assisting us in defining the purchase. He was the only manager on site when we arrived on Tuesday evening, May 29th. Tarek had spent time test driving several certified cars with us and then when Eric was brought over he treated us like we did not have a clue as to what we wanted (we had the exact vehicle picked out) he tried to convince us to buy a new RDX instead of the pre owned MDX (we had already decided exactly what we wanted); he then said that the best price he could offer was $2000 higher than the Memorial Day sale which was 12 hours old; saying - "that was last week's price" - 12 hours old!! So in short I felt like Eric was treating me like I expect to be treated by a good old Ford or Chevy dealer in Newark. I certainly wasn't treated like a soon to be 4-time Acura owner!!! Send Eric back to gthe minors where he belongs. Tarek immediately recognized this and worked to make amends and to his credit it is becuase of his work that we bought the vehicle. As for Cally she was courterous and helpful but I suggest she meke it very clear when one deals with her on the phone that she makes the business connections to sales but doesn't sell - that I had to figure out. That turned out just fine.So hurray for Tarek - he did a good job.Frank LaDuca732-991-6611

acap1999

Jul 9, 2012

Dealership was very good. Did not pressure anyone to make a purchase right away. They were fair and honest. It was actually great they had the exact model that I wanted.

monicajmitchell

Jul 9, 2012

Great price and great customer service. Great follow-up. Showed me how to work the inside of my vehicle and if I had any questions made himself available.

Budha

Jul 4, 2012

Total experiance is great and Barry is very friendly. No one is pushy at the dealership, everything was done very fast. Will recommend to everyone.

Rosalia824

Jul 3, 2012

We had a wonderful car purchasing experience at Open Road Acura of East Brunswick. They offered a competitive price. Staff was pleasant, knowledgeable and professional. I will definitely recommend to friends and family.

kristiegurl

Jul 1, 2012

I had a great experience at Open Road Acura in East Brunswick. The environment was warm and welcoming. John is a caring man who is so down to earth and helped me in every way possible. I would recommend this dealership to someonne looking for an Acura.

Marissapatat

Jun 30, 2012

Anthony was wonderful answered all our questions and was very professional. He is someone i would definitely recommend to anyone looking for a new car!

Lmelendez

Jun 27, 2012

Acura is great no question about it the personel at open road Acura are great melvin morales is great what more can I say... It my 3 rd Acura RDX I have owned.....

Brittania150

Jun 19, 2012

I had mentioned what my needs and wants in a car were, and also the price I was willing and able to pay and Anthony worked with me to make it happen. It was handled quickly with lots of follow up so I knew what tw next steps were and what they needed from me to continue the process in a timely fashion. I'd recommend Acura to others because the service was great and the car is beautiful! I'm very excited for my next 3 years with it. Thank you

dcracchiolo

Jun 19, 2012

The salmn was very friendly and i didnt not feel pushed by my salesman into making the deal. However it did upset me on all the fees the dealershipped tacked on to the deal stating it was necessary to process the paper work and another fee to wash and prep the car. I feel that is a scam and most likely not want to purchane another Acura. If it wasnt for Barry i would have left the dealer and not return.

Jtrapold

Jun 18, 2012

This was a pleasant shopping experience, especially working with Charlie who did a great job selling the car without trying to pressure us to buy.

ant7783

Jun 16, 2012

Open Road Acura made our car buying purchase an easy experience. This is my second time purchasing from this dealership and it went just as smoothly as it did in the past, 9 years later. They really show you everything about the car and give you all of your options. Anthony Pinto, our salesperson, was great, not pushy, and very knowledgeable on the new 2013 RDX that we purchased. He went over every aspect of the vehicle before we purchased and went into greater detail when we went to pick up our car. Steve Flaster, the sales manager, was not pushy and very easy to work with. He gave us what we were looking for on our trade and made a great deal on the new car. We also were in contact with Cally and Renee from the internet department and they were very easy to work with as well. This is a great overall dealership and will come back again the next time we are in the market for a new car. If you are buying an Acura in NJ go do yourself a favor and see Anthony Pinto and the rest of the Open Road Acura sales team.

cc5317

Jun 13, 2012

I was looking to buy a new TL and got some ridiculous monthly payment from open road. Gave me double the rate other dealers approved me on and lowballed my trade in. Save yourself some time and avoid this place.

ccr56789

Jun 13, 2012

Complete wasteof time. Wanted to buy an acura TL and got some ridiculous price quote. Would not honor the price we discussed over the phone and after an hour of negotiations they came down to a price I was comfortable with but lowballed my trade. Then they tried to tell me i was only approved for a rate double what other dealers approved me for. Save yourself from the stress & wasted time and shop elsewhere.

mdamato32

Jun 11, 2012

Our experience at Open Road Acuira has been one of the most pleasant car leasing experiences we have ever had. In the past we have dealt with other Acura dealers. Everyone made us feel that that they were extremely interested and concerned that we were happy both emotionally and economically with our new car lease experience. Although we initially intended to purchase the car, Anthony and Eric gave us good dollars and cents reasoning that the best and most economical way we could enjoy the 2012 TL would be with a lease. We are very satisfied with the lease payments and the value we obtained for our 2012 TL. The TL is an excellent car, the ride is great and the sound system is awesome. What more can anyone want?

Jds0208

May 30, 2012

Michael made my car purchase positive. He is well versed, was able to explain the difference in models. he was helpful, honest, friendly andProfessional. he did not rush me and was very patient. he explained the different functions on the vehicle And kept me abreast of what was happening when I was waiting for the fincne person. Michael is a true assets to your team. I would recommend him and open road Acura.Thank you for making this purchase a positive expirence

ifellner

May 27, 2012

Everyone I met was friendly and professional. I was always treated in a respectful mannor. Every question that I had was answered promptly. There seemed to be an attitude to attempt to give you the best price possible.

jperlmutter

May 24, 2012

Since the prospect of buying or leasing a car is quite stressful, it was again wonderfully refreshing and easy to deal with Melvin and this dealership. I will and would recommend both for the rewarding experience.

Cfernandes1151

May 23, 2012

I came in with the intention of just inquiring on pricing and ended up with a stress free trade.I felt like Barry, the sales person was very pleasantand wanted to help me.. Steve the manager gave mea good deal...( could be better, $ 40.00 less a month would have been great ) but I'm happy with it.The best of all is that it was a very smooth transaction and I wasout quickly with my new car.

dabmech

May 12, 2012

Easy and pleasurable experience. We have been dealing with open road acura for over ten years now and have always been satified with the stella customer service.

trpm254

May 9, 2012

I choose Open Road Acura for the lease of my new vehicle because I have leased two other vehicles from them in the past, including one that I still presently possess. They have always treated me in a fair and honest manner. Also, Antonella was a pleasure to work with. I will definitely recommend this dealership to friends looking for a new car.

JCBeast75

May 2, 2012

The representative was very attentive, friendly and went over the best options for our needs. Very satisfied with the vehicle we chose and deal we were given. Our trade was also very well appraised.

danidavis24

May 2, 2012

Open Road Acura of East Brunswick is fantastic! We got a 2012 TSX and they gave us a great deal! Barry Chaskes was wonderful to work with. He was very responsive to any questions we had, friendly, and made our car buying experience our best one yet. I would highly recommend this dealership! We'll absolutely go back there for our next car.

lisa o'such

May 1, 2012

The team at the dealership was very nice. However, it took us over 4 hours to close our deal. Waited for the finance person for a couple hours.

Panzarino

Apr 24, 2012

I was happy with the purchase of my new MDX. The dealership was very professional and friendly, especially the salesperson (Anthony). I also had a good experience 6 years ago when I purchased my TL.

pwflawyer

Apr 23, 2012

The dealer was open, honest, low pressure and very accommodating. I was impressed with the efficiency they demonstrated in working with me. I would highly recommend them to anyone.

Yellowriver

Apr 21, 2012

Walked into the dealership and was greater by Tarak who was the best sales representative I have ever dealt with. Not pushy at all. Eric, Steve and the managers were all nice.

banglesd

Apr 20, 2012

The staff at the dealership was efficient, friendly, and helped me through the sales process step by step.The sales associate also answered all of my questions with professional knowledge and patience.The other sales people - even though it wasn't their sale - were still friendly and approachable and conversed with me if they didn't have a customer. There was no pressure felt and I was confident with my purchase.

alxgorov

Apr 20, 2012

I went to numerous dealerships prior to coming to Open Road Acura and I can say from my experience that John Kornacki demonstrated an unparalled level of professionalism, courtesy and customer service. John was very knowledgeable and approachable and felt very comfortable going through the entire car buying process. I felt that I got a great deal and am having a blast driving my TSX! The car perfectly fits my needs. I wish you the best and recommend you for the highest accolades for your services. THANKS JOHN!!!

Denise812

Apr 19, 2012

Unfortunately, the dealership did not honor the negotiated price. On the day I picked up my vehicle, the dealership increased the selling price by $1000.00. I urge you to get everything in writing. They also promised me all weather floor mats and they went back on their word. I finally received the floor mats but it was not worth the stress.

afskam

Apr 17, 2012

We leased our first Acura (TSX) 2012 from here yesterday!Michael Messina was very helpful and understanding and the moment we stepped into the dealership not for a moment we were being pushed to buy a car. All along, they worked around our requirements and situation instead of forcing something onto us. From sales to finance, every one with whom we dealt with during the transaction, were very polite, friendly and helpful. We look forward to be enjoying our new Acura TSX and would definitely be coming back here in the future whenever we are in the market for a new AcuraThank you all!!

markcrosenberg

Apr 17, 2012

The sales person we very friendly and knowledgeable, but most importantly he wasn't pushy. We were offered a very reasonable price on an RDX, and then when one wasn't available for a month, we were offered an MDX for the same price. Overall, I was very satisfied with the experience and pricing.

boots3639

Apr 17, 2012

Anthony Mayfield is a great salesman. Does not let you feel pressured. Explained everything about the car. it's performance etc. Lets you know about what fees are a must , so I had no surprises at the end. Let me take the car for a ride, explained many of the functions. Acura is a beautiful car and glad a purchased it.

Ruane4life

Apr 17, 2012

Dealer was excellent. No hassle and no games. Found the car I wanted and we got to a price we could agree on quickly. Signed some papers and drove the car home roughly 2 hours later. Best car buying experience that I have had.

eawan

Apr 9, 2012

Working with OPEN Acura was such a pleasure. Melvin was awesome to work with and very upfront and honest about the all the options, pricing, and all the process of getting the new car. Its been by far the best sales experience. I wish all car salesmen were like that.

tinaowen

Apr 7, 2012

This is my second Acua.I have & will continue to recommended Open Road Acura to my friends family & coworkers. Specifically because of Melvin Morales who has made the whole car buying experience a pleasure. His knoweledge of the product & his low key sales approach conveys a feel of comfort & trust. He is a tremendous asset to the company!Tina Owen

mitchweiss

Mar 31, 2012

Very happy with the way I was treated. The salesman was professional and very helpful. I was able to negotiate quickly and was very pleased.

lennyf

Mar 30, 2012

The whole Open Road team from the service department to the sales crewalways are professional, courteous and accomodating. This experience including the car delivery was hassle free and the pricing of the lease was fair. Since this was my second MDX I knew everything about the vehicle but Matteo still spent as much time as needed to go over the few things that did change. Not only would I highly recommend this dealership but probably will be back in 3 years when my lease is up.

marvinstie

Mar 23, 2012

Excellent service. Very Knowledgable. Would recommend the dealership and the staff to anyone interested in an Acura. Anthony Pinto was great to work with and did everything possible to make the purchase a memorable experience.

lrapolas

Mar 19, 2012

This was by far the easiest car purchase I have ever made. I received an email from Cally saying that according to the records, my 2009 MDX had equity and if I was interested in getting into a new model at the same leasepayment, I should come in. So, I did. I was disappointed at first that Antonella's offer to me was asking for $3,800 down at signing. I could have gotten better with the current offer online which is available to anyone off the street. The offer is $0 down but had to pay bank fees, etc. In the end, I walked away with 0 down, no fees and a new 2012 MDX at the same mthly payment.

dskolnik

Mar 14, 2012

This is the 2nd Acura TL I have purchased from Open Road Acura of East Brunswick, and I have been extremely happy with both visits and vehicles. The staff is very friendly and accomodating in every way. I will always recommend this dealership to anyone interested in purchasing a vehicle.

Thezeit

Mar 11, 2012

Gave a good price right off the bat. Very nice to deal with. Car was prepared and washed the best I have ever received a car.

abrancale

Mar 8, 2012

Anthony Mayfield was a great salesman,great employee, and a great guy. Management was very easy to work with. Could not have had a better experience.

CPancila

Mar 3, 2012

I gave this review because the dealership and salesperson were very friendly and helpful with the sale of my new vehicle. They were able to meet our financial needs with the sale and able to compromise on something's.

rohanchristie

Mar 2, 2012

Melvin turned what could have been a very disappointing experience for me into a dream come true. He was open, honest, listened to my feedback and worked within the parameters I was communicating to him. Its refreshing to sit with a salesperson who's first instinct is to do what's right for you, versus close the sale. I came in to buy a used MDX and walked out with a brand new one and still felt like I made the best decision. Kudos to Melvin on a job well done. I'll be bringing him the Jamaican Rum Punch I promised after we sealed the deal. He'll also be talking to some of my friends as I will highly recommend him as they embark on their car purchase journeys.

Ely86

Mar 1, 2012

The entire staff here was lovely. Michael was a great salesman to deal with. My overall experience was excellent. Well worth the drive from a distance.

jrodan123

Feb 29, 2012

Anthony and Barry were both very helpful in assisting me. I had been considering several other vehicle manufacturers prior to deciding upon Acura. Anthony and Barry were not only informative, but they made sure that I was comfortable with my decision to get an Acura. In the end, that is what made me happy with the choice that I made.

Dennis11

Feb 21, 2012

My experience at Open Road Acura was wonderful, I actually had fun buying a car there.No pressure, and they all had a great sense of humor, which is my style. Antonella is a professionsl. If you go there say hello to Dapper Geo. The TSX is a terrific car, and I am very happy with my decision.

Nancy

Feb 21, 2012

Just purchased a car thru the internet department and had a fantastic experience. I was a little hesitant because of the experience I had with a local dealer but once I got there,they treated me with respect and I got my TL at a great price.

pkeyerleber

Feb 20, 2012

Working with Kevin Mooney and his colleagues was a breeze. I was able to get a pre-owned 2012 MDX at the price I wanted. More importantly, Kevin was forthright and accommodating throughout the purchase process. He even picked me up at the train station on the day I took delivery. I also want to point out that Renee Depuy, my first contact at the dealership, was very professional and responsive to my requests. I really appreciated her helpful, non-pushy approach to client interaction.

vnotkin

Feb 16, 2012

I knew what car I wanted and called dealership to shop around for a price. Melvin answered all my questions over the phone, we agreed on price, he send me a web site link for credit application. Next day I came to dealership and was out with new car under an hour. Simple and straight forward deal.

Unhappy With their Service

Feb 16, 2012

By far the worst car buying experience of my life. The people were rude and extremely pushy. I felt like I was getting taken advantage of the moment I arrived. The day after I left the dealership for poor service, I rec'd a call from them saying they would lower the price and I accepted... bad mistake. I have rec;d little to no customer service. They all talk like a bunch of wise guys.... when they do talk to me they refer to me as sweetie... NEVER BUY FROM THEM

samcaryn

Feb 15, 2012

Although the salesperson we dealt with was excellent (very knowledgable and thorough), we had to shop around before the dealership offered to sell me the vehicle at a good price.

lesliehr

Feb 13, 2012

There really was no need to "sell" us our new MDX. I loved my 2003 MDX and after it was totalled in a serious accident....I wanted another one.

dkhaneja

Jan 31, 2012

The dealership is really very well organized. They treat you well, answer the questions honestly and do not waste your time!I would go back in a heart beat.If you do your home work, then it is a very smooth to get the car.Regards,Deepak Khaneja

rbystrit

Jan 31, 2012

My relatives and I have leased 3 cars from this dealership, the latest being with John's help, and generally the experience was pretty great. Staff is very polite and we were able to negotiate pretty reasonable terms.

gerasimnj

Jan 30, 2012

I had a pleasure of working with John Genovese and I am truly grateful for the chance to purchase my vehicle from the great dealership. Great customer service, patience, professionalism and most important no pressure attitude. It just felt right to bring my business to your dealership, I felt comfortable, and I felt respected and that is somehow a rare find in the used car business. Thumbs up!

drhill26

Jan 25, 2012

I was looking for a MDX on cars.com and it lead me to one which was just listed from Open Road Acura. I used cars.com the next morning, which was a Saturday, to express my interest in the car and received a call from the dealership within 30 minutes from Cally. We spoke about the car and what I was looking for and she answered the few questions I had about the car and the process I was going to go through. I called Cally back later that day to setup an appointment that night.My appointment was with Michael. He was very knowledgeable about the car and a pleasure to interact with. The car was in great shape and exactly what my wife and I were looking for. We agreed on a fair price. Ron was able to get me a very good rate for financing through the dealership. Overall everyone we spoke with, including other salespeople and lady working the register were pleasant, helpful, courteous, and engaging. The dealership was very pretty and comfortable. This purchase caused me no stress and I feel comfortable with my choice. Most importantly my wife is extremely happy with her new car.

precusor93

Jan 25, 2012

Everyone at the dealership was very pleasant and worked with us to purchase the vehicle we wanted. We did not have anything negative to say about the experience.

Smart Shopper

Jan 21, 2012

The salesman was very helpful and friendly. I would recommend them to other's in the market for a new or used Acrua.

EMS3110

Dec 31, 2011

Everyone was extremely professional and friendly from the first phone I made to the dealership...signing the paperwork....to the delivery of the car. I had a wonderful experience. I would most definately recommend this dealership!!!!

Dalcowboys44

Dec 28, 2011

I had a great experience at Open Road Acura. The team was knowledgable and courteous. I would recommend this team to friends and family as well as my return business

ialfonso

Dec 27, 2011

GREAT EXPERIENCE! THE BEST BUYING EXPERIENCE I HAD OF THREE ACURA DEALERSHIPS I VISITED. I WOULD RECOMMEND TO ANYONE LOOKING FOR AN ACURA TO SEE MELVIN; GREAT ATTITUDE AND VERY PROFESSIONAL.

Lking5269

Dec 20, 2011

John Genovese should be commended for a job well done ... He made my experience at Acura a very pleasant one. He was extremely professional and very personable. I have recommended him in the past and will continue to do so in the future!

NischalVarun

Dec 4, 2011

The car buying experience at Open Road Acura of East Brunswick has been truly exceptional. I walked in into the dealership after reading the reviews online and did not regret it. With the professional, knowledgable and friendly staff, the whole experience was very satisfying right from the price, options, financing and delivery.We interacted with Tarak Mehta who made our experience very enjoyable. Although the MDX with our color choice was not readily available, Tarak kept us updated with the expected delivery date and in fact surprised us with the delivery 2 weeks ahead of the expected date. He was a pleasure to interact with.After an exceptional sales process, Ron made the finance process very easy and fast. He explained all the options available in simple terms and made us get through it extremely fast.Overall a great experience and definitely recommended for anyone looking for an Acura vehicle.

jingui

Dec 4, 2011

Worked with Calle on internet.Very nice to work with.Went to test drive and finalize deal and worked with Mike.All went well until delivery of car.Dealership pulled a fast one and requested additional down payment at day of delivery after agreeing to my deal that had their sales manager signature on sales order. Would not deliver car under terms of signed agreement and I decided to get my money back and go to another Acura dealer I was working with.Wound up getting best deal at Acura of Ocean - No problems - Easy to do business with and no suprises.Love my new TL !

mjthomaier

Dec 3, 2011

Anthony was very pleasant and helpful when we picked up our new TL and spent the proper time with us to familiarize with the vehicle's features and set up our hands free bluetooth. This is the most service we have received from anyone when picking up a new car.

Bob Cipolla

Nov 14, 2011

Every person I dealt with was pleasant, knowledgable, and helpful. In particular John Genovese, the salesman, teered us in the right direction for the model that would be best for us.

kyzhik

Nov 14, 2011

Good experience, honest transaction, dealer provided all the details in advance and there were no "surprises" during closing procedure. It was important for me not to waste anytime and sales person acted professionally to provide all the details and answer my questions.

nadz5

Nov 14, 2011

This was a great experience. The sales team was extremely professional and courteous and we walked away feeling very well taken care of. We also felt like we got the best possible deal on our new car. This is the tird Acura in a row that we have leased from this dealership and we will continue to do so.

samace_sg

Nov 14, 2011

I was interested in trading in my car for an Acura. Our salesman was very helpful and patient with me. He got me in a car within my budget. The rest of the team, from fellow salesman to MNGR, to the Finance dept was very informative. I had a very pleasant experience... one of the best. I will definitely buy my next car from Open Road Acura. Thanks

chengj02

Nov 13, 2011

Friendly, helpful. Walked me through leasing process step by step. It Made leasing my car easy and simple. Also offered a very good lease deal.

lipman

Nov 8, 2011

In follow-up conversation with reps from the dealership my experiences were excellent, including Mr. Kornacki and Mr. Palumbo. I would recommend Open Road Acura of East Brunswick.

Rg004k

Nov 7, 2011

Great experience. Very honest, accommodating and customer centered! I didn't feel pressured and they definitely worked with me in a way that suited me very well. Ask for Ralph, Cali and Antonella!

kingrajiv1

Nov 1, 2011

I worked with Michael Messina and he is simply the best sales professional I have ever interacted with. He was very very informative, knew what he was talking about, very polite, patient and courteous. He made sure that I got the best experience while I was at the dealership. I would like to personally thank him for my experience at Open Road.

smithci

Nov 1, 2011

I went in to service my previous Acura vehicle (2009 TSX Lease) and an opportunity was offered to me that I could not refuse. It put me in a more advanced Acura and maintained my monthly payment in the same price range with a small down payment. It was hassle free and very honest. While the paperwork was completed I was asked if I needed anything( beverages, etc..) and they made sure I was comfortable while I waited. The vehicle was given to me in excellent condition and all my questions about the vehicle was properly answered. I was also taught about the major highlights the vehicle has and how to operate them. The staff was friendly and patient.

Twonica

Oct 30, 2011

The staff at Open Road Acura of East Brunswick were kind and courteous. They were as excited to show my family and I the features of the Acura MDX as we were to see it. Their professionalism saved the sale for Acura. After a very poor experience with the General Manager of the Acura dealer on Rt 22 who was rude and obnoxious during our visit, John and Ralph were a significant upgrade in personality and professionalism. The store and showroom are also first class. You feel like you're in a place that cares about you. They're totally recreating the consumer perception of the car dealership. Nice job Open Road, and thank you John Genovese!!!(not to beat a dead horse, but SHAME on the GM of Springfield Acura on Rt. 22 in NJ! I would sooner walk than buy a car from them. Open Road saved the Acura name!)Tom and Christine Wonica

JMMiller

Oct 26, 2011

Although I do love my new TSX, I still favor my previous 2005 TSX. I am glad my son will be getting my 2005 TSX. Personally, my new 2011 TSX seems a bit bulky and I noticed the weight class has increased. This concerns me when the car is due for registration renewal. The ride in general is exquisite, as always. I am sure the performance of the car will far exceed my expectations.

harisk77

Oct 24, 2011

I would highly recommend this dealership to friends and family. Very professional and courteous staff makes you feel right at home. My sales consultant went above and beyond even after the sale was complete to answer any questions and explain how certain features operated such as Bluetooth connectivity with my Iphone etc.

rbosin

Oct 17, 2011

Working with 'Geno' at Open Road was a great experience. We told him what we wanted, had a friendly negotiation on price, and came to an agreement. Geno was friendly, personable and knowledgeable.

jxkz2002

Oct 10, 2011

I am very satisfied with my purchasing experience at Open Road Acura of East Brunswick. Not only I got a great price on 2011 Acura MDX, I truly enjoyed the customer service that I received at this dealership. Matteo Mannino is the best car sales person I have ever met. Ron Graybush also did a great job in helping us get the financing done in an very efficient fashion. Steve Flaster is a great sales manager who patiently helped us make the final decision to buy this car through financing at this dealership. Overall, I would like to rank this Acura dealership the best in New Jersey.

hschmudde

Sep 30, 2011

John as well as the sales manager Steve, both exhausted every possibility to help me decide about the vehicle which is in very rare supply; John came to my house twice with a car so I could decide on the color, he really went out of their way to assist me in the decision process and locvate the car in the specific color combination.

fpicpres

Sep 25, 2011

Getting price I wanted was no-hassle. Salesperson was friendly and explained the car's features very well. Was actually a very easy experience. Thanks.

grason

Sep 24, 2011

Overall ,this is the best exerience my wife and I have had with a car dealer. The primary reason was the positive interaction with the Sales Consultant, Mike Messina. His frendly,low key approach made the difference. We leased two cars and felt that we were fairly dealt with by Mike and the Sales Manager,Ralph. Mike went out of his way to make the experience a very postive one. I have always been impressed with the Service Department and this experience with the Sales Department ensures that we will strongly recommend Open Road Acura. Since 1990 me have now leased 15 Acuras and continue to be very happy with this choice.

G35alfa

Sep 14, 2011

Melvin was extremely proffessional & great to work with,he really knew his acura carsWe were so impressed by Melvins' courtesy that we bought the Tsx and we will defenitley be back in the future for more purchases for years to come!thankyou Melvin and acura for the beautiful car!Carmelo & josephine Lopiccolo

nlloyd

Sep 6, 2011

Our recent experience in leasing a 2011 RDX was quite pleasant due to Barry Chaskes and the rest of the team at Open Road Acura in East Brunswick. Every person we came into contact with was extremely helpful and informative. Barry was patient and helped us to feel comfortable during this process, which at times can be overwhelming. This, as well as past positive experiences at Open Road, is the reason we are loyal Acura customers.

jhudek

Sep 2, 2011

I enjoyed my experience at Ryan's Open Road Acura. The salesman, Anthony Mayfield, was very helpful and cheerfull, throughly explaining everything in the car. The finanacial manager, stayed late into the evening to finish all the transactions.

moskalts

Sep 2, 2011

We have been excited about Acura vehicles in general, and are pleased to remain in the family. Thank you for good buying experience to all staff, and to Melvin especially.Natella

therapedic103

Aug 31, 2011

great all around except for time to wait to get car. It was supposed to be approx. an hour & it took over 2 hours. thx!

emeehan999

Aug 31, 2011

They did everything possible to make my purchase/lease easy and friendly, was not pressured. I would definetely recommend Open Road to my friends and family.Even during the hurricane weekend they kept me posted about my car.Thank you for such a pleasant experience.

bluninja

Aug 16, 2011

I drove all the way down from Qns, New York because of their friendliness (over email and phone) and of course the price. They had the best price (by far) of the CPO car I was looking for. The experience exceed all of my expectations. I didn't feel pressured into anything. They even got me an even better interest rate. The car itself was in mint condition. My gf thought it was a brand-new car. I am very happy with my experience at Open Road Acura East Brunswick.Thank You Open Road Acura!

acrdx2011

Aug 9, 2011

We are certainly more than happy to recommend this dealership to any friends/relatives/colleagues who world like to purchase a new/used Acura vehicle due to the excellent service we have received from Mr. John Kornacki. John was very patient and professional, and was able to answer any questions we asked. Thank you John!!!

nomotorbiker

Jul 29, 2011

JOHN KORNACKI WAS A PLEASURE TO WORK WITH, EASY BUYING EXPERIENCE. I look forward to driving my car. HAVE A GREAT DAY, THANKS, IRWIN KUMER

PaulyPitts

Jun 28, 2011

To be honest, when shopping for a new TL, I did not have a good experience five years ago with Open Road Acura of East Brunswick. At that time the sales rep was excessively pushy and I wound up buying my third Acura from Precision Acura of Lawrenceville (the first two were purchased from Ocean Acura).This time I figured I'd give Open Road Acura a second chance, but I did not expect very much. To say that I was pleasantly surprised is an understatement. After inquiring on line, Cally Pivano Tendrick from the Open Road Business Office promptly called me and set-up an appointent for that afternoon. When I arrived, I was very well received by Cally and other sales personnel. Aside from asking if I had any questions or needed assistance, the sales people allowed me to roam about, sitting in floor models to test fit them without the pushiness that I experienced my first visit to Open Road.When I was done inspecting the models, Cally asigned me to a sales rep, Anthony Mayfield. Having purchased over 12 cars in the past, I was ready for the inevitable negotiations game that precedes the purchase of a car from a dealer. However, Anthony made the process easy, and by far, the least adversarial experience in my car purchasing history. The finance officer, Mike, finished the process in a very pleasnt manner.I have to give a "10" to all the personnel I encountered that day. There's no question that from now on, I will be buying my next Acura form Open Road. Paul Pittari

leereingold

Jun 28, 2011

Always my dealership of choice. We are a two car family only driving Acuras. The sales and financing team make doing business easy and enjoyable.

jvelez828

Jun 20, 2011

From the moment we walked into the dealership we felt welcomed and at ease, not pressured at all like in previous dealerships. John greeted us right away and was able to help us out immediately. He let us shop around on our own and then was helpful in answering all our questions and also making recommendations. The overall experience was great.

cvenokur

Jun 7, 2011

barry was great. no sales pressure, very imformative, and very helpful. answered all questions and made you feel at ease. he kept me informed throughout the day to let me know what was going on.

bonja27

May 31, 2011

I was extremely pleased with all of the assistance I receive from both Ralph and Charlie. They were always available, answered all of my questions, and got my car ready the day I told them I would lease it. I would highly recommend them to my friends.

tchaudhuri

May 31, 2011

Very friendly environment made the dealing stress free and without any pressure. I expected better price for the trade-in,but overall experience was very pleasant. It was easy for me more because I had already decided on the make and the model of the car I wanted, so only thing I had to decide was which dealership. I am glad that I had decided on Open Road Acura.

Mynik98

Apr 25, 2011

I had recently visited the dealer ship after many emails threw Cally leading me there . I had asked multiple times to not waste my time to give me a ruff estimate, she never provided so my husband , I & my 3 children decided to take a ride and get a price from them. After going out of my way to go there & walked into a vet in welcomed environment and attacked by 3 different people being Cally, another sales woman and Steve a manager which totally arrogant and rude. Totally against us trading and payments was ridiculous . I was very upset and sick over how this experience was. I would never recommend them or go back. They led me on& lied. I have leased many cars & a mercedes which was unbelievable experience. I will go back there where I was happy 100%

jonnyb1

Apr 13, 2011

dealership was excellent from my initial question through internet to sale. Miles better than bridgewater acura who were awful.Tarak- great salesman and looked at whole offer including my trade in. I love the care and its execatly what I wanted. Would recommend to others.

Kathleen Salmon

Apr 13, 2011

My purchase of a 2012 TL was the best car buying experience of my life!I was almost killed in an accident with the 2008TL that I leased from Open Road in September of 2010 and was only recently cleared to drive again. I do believe that the car and the power of prayer saved my life! I must say that Geno was very understanding,kind and knowledgeable. He made my decision easy and his reassurance was very much appreciated.I love my new car even more than I did the 2008. It was Geno's thoughtfulness and encouragement that made it all so easy to do again.I would recommend your dealership to anyone! I am so grateful that Geno was just great!

stevplan

Apr 3, 2011

I was impressed by the overall sales room, the promptness of a salesman meeting me at the door and asking how could he help me. He quickly asked what I was interessted in ans showed it to me ON THE FLOOR, not outside.Finance ansered all my questions.Good Planning, good service, resulted in a sale.

munroe67

Mar 26, 2011

Bought a used BMW over the phone and I have to tell you, if you are even one bit worried about buying a car that is not right next to your house, Open Road Acura is the place to go. I spoke with Bill over the phone several times and I was struck by his honesty and the fact that he was so direct and accurate about all the facts I wanted to know. He never once tried to sell me, he was genuinely interested with my satisfaction. His communication was always accurate and his return calls were always timely. When my wife and I arrived at the dealership I could tell that they were operating as a team. Everyone we interacted with was very knowledgeable and friendly and you could tell that they enjoyed working there. It was looking for a specific color in my car and I found everything I was looking for at Open road. Fantastic price, a car that is 100% in tip top shape, a dealership that is supportive before during and after the sale and never once did I have a concern with the honesty of the dealership. Buying a car over the internet/phone can conjure up concern of the risks or am I making a mistake but it is a dealership like open road that puts trust in car dealerships. Bob Munroe - North Kingstown RI

magny4

Mar 23, 2011

I bought the car in 1 night the sales person and manager were great. I felt as though we did not have to "haggle" to reach a price, everything was pretty straight forward. This is the second new car we have leased from open road. Their service, sales people and sales managers are top notch.

justindsilva

Mar 22, 2011

Starting from the day 1, the person who set up the schedule to meet with the sales and all the way up to the Finance manager who did the paper work, every aspect of it was very professional, courteous and well orchestrated. Kudos to Michael Messina who did a wonderful job of completing the sale. It was very pleasant experience overall. Thanks to the team.

dance505

Mar 21, 2011

I did not have a good experience at Open Road Acura of East Brunswick. At first, Charlie and everyone else encountered were very nice. After I purchased the car and went back for floor mats etc. I was treated as though I didn't exist. I made an appointment to pick up the floor mats. I don't know why I had to go there to do this but I figured it was procedure. I do not live near East Brunswick. I left work early to make it to the 6:30pm appointment. Charlie was no where to be found. The sales manager, Steve I think his name is, acted as though he'd never seen me before and said, "Charlie is with a client" while walking past me and not even stopping. I sat next to Steve for four hours the weekend before; he paid no attention to me. I then proceeded to wait about 45 minutes for someone to try and help me. The floor mats were behind Charlie's desk which apparantley no one else knew or could help me with. Once Charlie returned from his test drive, I expected him to come right out to help me or at least send someone else out. This did not happen and I left VERY annoyed. The mats were then shipped to my house. So why did I have to drive to the dealership in the first place?! Another incident was my license plates. The temp plate expired March 13th. By March 11th, I still had not received a call saying the plates were in. I called the dealership and the receptionist aske me, "When do you temps expire?" I replied "March 13th which is this Monday coming up." To which she then VERY nastily replied, "Actually, it's Sunday, March 13th is this Sunday." She then put me on hold, came back and stated that I had been called on Febuary 22nd and left a message that the plates were in. I did NOT receive a call OR a message; I am 100% positive. She then very nastily again told me I could come pick them up. I went to pick the plates up and was told I could get someone to put them on if I could manage to "flag down the valet." I didn't feel like being made a fool out of again so I did no such thing; my husband put them on himself. Also, this was my first time buying a certified pre-owned (or used of any kind) car. Charlie knew this and stil he never mentioned to me, nor did anyone else that I would have to take the car to inspection!!! I received a little pink card with my plates stating I needed to take the car to inspection within 10 days of the date on the card (the date was February 20th and it was now March 12th). So I had to race to inspection, wait in a REALLY long line then go over to the garage and BEG them for a sticker since it was 12:01 PM on a Saturday.I honestly feel like as soon as I bought the car, I was garbage, they had my money so I wasn't worth anything to anyone at Open Road Acura. I also felt a little discriminated against being a young woman. I felt that if I was a man that had spent more money or whatever, that I would have been treated with much more respect. I didn't like my first experience with Open Road Acura two years ago when I leased a new TSX. I worked with Matteo that time and I found him to be very short tempered and not nice at all. I went back this time hoping for a better experience and I did not get that at all. I will never, EVER buy another car from Open Road Acura again; honestly, I don't even want to buy another Acura. I received better service when purchasing my Hondas. I work at a huge, HUGE company where I work in International HR/Relocation. I refer hundreds of people to area car dealerships and I will never refer anyone to Open Road or any other Acura dealership for that matter. I'm really very very disappointed with my experience.Update 9/20/2011I would just like to provide an update. I was promised a free oil change months ago when this bad experience first happend. Now the manger is telling me that since I refused to take my negative review off dealer rater that I will not get the oil change. I guess Open Road Acura of East Brunswick was trying to bribe me and I didn't realize it.

sparxstar

Mar 21, 2011

The whole process was very good. Tarak was very nice and cared a lot about dong everything right. He put a lot of time into showing us the new car and making sure he mt our needs. The finacne part went quickly and easily. Before we left Tarak even had the manager come over and see us. Very good service.

jprican9

Mar 10, 2011

My experience with Open Road Acura was as I expected GREAT !! from the moment I walked in, I was greeted with a friendly "Hello how can I help you ". Your sales rep Anthony Mayfield was very Professional, and informative regarding my inquiry on the 2011 TL. Just want everyone to know, Anthony went above & beyond to make my deal happen. All I can say os WOW, best car buying experience. I will refer anyone who ask where should I buy my Acrua from, I will say go to Open Road Acura of East Brunswick !!!!!!

laurajm

Mar 2, 2011

We had a very good experience at Open Road Acura on Route 18. Our salesperson was knowledgeable, and we received good service. This is our second Acura and had a good experience the first time around as well. We received immediate attention and brought home our car when it was promised.

bstolow

Feb 24, 2011

My family has purchased 3 Honda's from Open Road and this is my first Acura. Although I looked around at other Acura dealers I never would have made my purchase anywhere else. No one had a better deal and no one else had the customer service to match. The folks at Open Road are a pleasure to deal with. They follow up, call back, answer questions and are willing to work with their customers to make the process seamless. Thank you.

GuidoSarducci69

Feb 23, 2011

I was very impressed with the sales person Antonella Zuckerman, she had the right answers that made my decision that I would purchase the mdx from open road of east brunswick. The price was right for me. Also the service dept mgr ED promptly set me for an appointment to have the simonize option put on my vehicle. I am a satisfied customer.

gloverjo

Feb 23, 2011

Both Cally and John were very professional in the manor in which they handeled the whole process. They made me feel very much at home - clearly answered all my questions and even pointed out alternatives to me that saved me money. When I think of Cally and John the words Polite, courteous, accommondating, caring and of course professionlism come to mind.Note - this is my third Lease from this dealership.

jelee920

Feb 2, 2011

This was out second time dealing with this dealership. We went back because we had a positive experience the first time, and was please again. They go out of their way to try and accommodate you. The managers know what they are doing and step in to help out the situation if needed.

xlnce44

Jan 31, 2011

Melvin was helpful and informative without being pushy. He listened to what my wife and were interested in and did his best to stay within the price range we indicated. Upon closing of the sale Melvin took time to go over every nuance of the vehicle. He was a pleasure to work.

Joanne Abbate

Jan 10, 2011

This was my second time working with Melvin and I found it to be great, He is very knowledgeable and professional. I appreciate his service and I am very happy with my new TSX. I was pleased that the color I wanted was on the lot. Melvin showed me all of the features of the vehicle and answered all of my questions.

apannala

Dec 22, 2010

Excellant response.Made purchase easy and comfortable and guranteed satisfaction.Excellant overall experience.Very friendly attitude.Very great pricing offer.Financing was easy.Great Customer Service.We cannot expect any great service than Open Road Acura of East Brunswick.

ksharma1974

Dec 20, 2010

The staff was extremely friendly, very cooperative and accommodating. They made the entire experience very pleasant and painless. We were initially unsure of what vehicle to buy, and we were upfront and honest with Anatolella about it, and there was no apprehension on her part regarding this. She was responsive and quick to call back when we left messages. I would definitely go back there for future purchases.

ckodud

Dec 14, 2010

I was very pleased with everyone I dealt with. My only complaint is that the interest rates obtained for my loan for a used vehicle were not as good as I had hoped, considering the interest rates for new vehicles are so low and I have excellent credit.

spencer13

Dec 7, 2010

I think customer service is great because my first talk with Mary Gebhardt was excellent. She is very friendly and made me feel very welcome and made me think that open road acura is the best dealer. However my overall experience is only good, because on the buyers guide under features is listed that the cargo net is included on the price of the car. The sales consultant told me that I had to buy it which I did trusting her word. I want a refund for the cargo net. I think this is false advertisement.

msilvo24

Dec 6, 2010

Sam was a gentleman to me and my family. Sam is the main reason for my return visit in which I leased the new 2011 Acura 2011 MDX w/Tech & ENT. He answered all my questions and was very polite and not like a typical salesman. He did not push me into a deal I would have regreted later on. When the numbers were close Ralph came to see me, again very friendly and polite. They went above and beyond what they had to to make the deal. I got the price I wanted with no hassle.I will definatly recommend Sam and Open Road Acura to my friends and family.

geema

Dec 4, 2010

My brother-in-law and I walked inn into Open Road Acura in East Brunswick NJ to just shop around for a used car. As we walked inn, we were great by this young gentlemen called Tarak Mehta. He was so welcoming greeted us as if he knew us for ages (this made us feel we are really welcomed there) offered us some refreshments too as well. Then we walked around the car lot to see what they have. Finally we saw a car we liked, and then we went and settled the deal. Over all this dealership has great sales representatives who work with your needs, and try to see what is really best for you and keeping your financials in mind. They will not just a throw a car at you randomly and would not put any kind of pressure like how most dealers do. I high recommend this Open Road Acura for the place to buy your next dream car or even if you just need a regular car for your day to day use. Also keep in mind they just dont sell Acuras they sell many other manufacturers. I have seen it with my own eyes and plus due to we bought an Infiniti from them.

jtcliff1

Dec 1, 2010

This is the second car i have leased from Open road Acura. Ronnie, the Finance manager and Antonella Z. are great. Antonella is a sales profssional and you can tell she cares about her, your, customers. Thanks so much. Keep up the good job. Jim C.

UBLMDX

Nov 11, 2010

John is very friendly and fully knowledgeable. He is also very persuasive. He has been very helpful in concluding the transaction in a day from application till delivery of vehicle of particular specification with choice of exterior and interior color scheme. Keep it up John.

ruslan glukhoy

Nov 8, 2010

We came to open road Acura to get a new car and were greeted by Maggie Khalil. She is a very pleasant young woman, who gave us outstanding customer service. She was very friendly, cooperative, and took us to the parking lot to show us the colors of the new Acura models. Even though we didn't get a good deal the first time we came, she fought to keep us as customers, and gave us a great price later that week.When we came to pickup the car, all the paperwork was ready for us, and everything went smoothly.We had a great overall experience. Thank you Maggie.

Jo Ann Kairys

Nov 8, 2010

Maggie was responsive and extremely helpful in every way--friendly, courteous and patient. She knew everything I needed to understand about the new car and helped with setting up some of the features and demonstrating how they worked. She also provided a helpful comparison of features and never seemed rushed even on a very busy day at the dealership. Steve helped us reach terms of sale in a direct and straightforward way that wasn't pushy. We appreciated this.

howardmdx

Nov 1, 2010

Alex the salesperson was extremely thorough in his handling of the details of the transaction. He was also thorough in the way he trained me in the vehicle's different functions. Alex was very kind and extemely helpful. Steve Flaster did everything he could to make sure my needs were met in the purchasing process. Steve did an excellent job throughout, from the moment I stepped into the dealership until the papers were signed. He is all about service and made me feel comfortable throughout the process. When I realized that I left my EZPass in the old vehicle and called him about it, he quickly retrieved the transponder from my old vehicle and had it ready when I returned. he also found that I left sunglasses in the overhead holder. He was great. Cally made sure that she kept in touch with me and arranged my appointments according to my busy schedule. When I had cancelled at the last minute a couple of times Cally was quick to reschedule and made it work for me. She always followed up with a call to make sure all was taken care of. Amy was a real pleasure to work with. She is extremely down to earth and easy to talk to. She really bent over backwards to meet my requests and challenges during the process and definitely went above and beyond. Amy answered all of my questions and addressed all of my concerns. It was a pleasure working with Amy. She is definitely a tremendous asset to your organization. I am a returning customer and I look forward to doing it all again in 3 years.

dabad

Oct 26, 2010

I have always had an excellent experience when I have come in to this dealership. The Sales person was very helpful, knowledgeable and friendly.I have had 3 Acuras from this dealer ship and I am very impressed with everyt visit. I would shurly recommended this dealership to my friends and family. This recent visit was top notch. I thank the Staff and I love my new car.

mariaelisa24

Oct 26, 2010

Everyone in the dealership was friendly, knowledgable and offered us a good deal. We ended up being 2 vehicles, 1 new and 1 pre-owned. We were satisifed with the attention to detail and the level of customer satisifaction. Would return in years to come. Would also refer the dealership to friends and family.

TSXprius

Oct 25, 2010

Though our interaction started off poorly (they did not give me a quote I requested on line), we did buy from there because it was the best price available. Michael was courteous, profesional and helpful. Overall, if you have your homework done, this is a right place for you.

Loveyankees-1

Oct 22, 2010

This the second vehicle I have leased from them this year. I am a twenty year customer of Acura and I have leased seventeen cars in that time. They are especially concerned that their customers are treated right and I was no exception. I would recommend anyone to this dealership. No wonder they are the number one dealer in the region.

jaws99us

Oct 19, 2010

The only reason for the "4" or "good" on price is that 2011 model year autos are out. The 2010 model year is already 1 year old. The auto I purchased is a model 2010. And since the car depreciates as soon as you leave the lot, I should have been given a little more off the price.

jeffdubya

Oct 15, 2010

Excellent, courteous & professional customer service. This was the most pleasant car buying experience that I've ever had. Everything from the cars functions to the additional services/warranties available were very well explained. Looking forward to doing business with Open Road Acura again in the future.

muthumani

Oct 12, 2010

We have recently purchased 2010 Acura TL-Tech at the Open Road Acura. It was very pleased with car purchase and everyone was curteous and helpful, especially Ms. Maggie Khalil (10 out of 10). Very swift and nice transactions, thank you very much for a pleasurable and hassle free experience. My family enjoyed the entire transaction.ThanksMuthumani

safesite7

Oct 10, 2010

The only downside to the experience was that the vehicle was not ready for me when I arrived in spite of the fact that the pick up was arranged a week in advance. It needed to be cleaned and ?waxed before I received it and that was not done until I arrived to pick the car up. It should have been done the day before and left inside until pick up the next morning.Melvin Morales was very friendly and helpful. I think Open Road is very lucky to have him as a salesman!

jweissman87

Oct 3, 2010

My experience with Open Road Acura was very pleasant and stress-free. I was very pleased with the flexibility and quality customer service provided by both Maggie and Steve. In negotiating a payment plan I was able to reach a number that I was comfortable with. Maggie was especially helpful the day I picked up my car as she set me up and showed me several features so that I can easily use my new car.

jlegato

Sep 28, 2010

I have rated Open Road Acura of East Brunswick all fives as the rating is well deserved. The sales executive was knowledgeable with the vehicle and very responsive during our negotiations. All parties at the dealership were extremely friendly, courteous, knowledgeable and professional. I would recommend anyone interested in purchasing or leasing an Acura to do so with Open Road Acura of East Brunswick.

sangadala

Sep 27, 2010

On saturday, I bought my new 2011 MDX from Open Road Acura. I have seen good customer service,friendly sales team. Sales consultant explained the features of MDX and provided nice demonstation of the features. Over all I am happy with the purchase.

aishai1

Sep 23, 2010

I visited the dealership on Sat. Spoke with the manager Steve. Told him that I am planning to buy Acura MDX and just looking for the best price. He gave me a quote. I had been to Acura of Ocean before, that is nearby my house. Went to Acura of Ocean on Mon and told them if you beat the price of East Brunswick Acura, I am buying the vehicle right now. They played games with me for > an hour but never gave me a clear answer. I drove to East Brunswick dealership from there, met with Steve who said "Congratulations". Signed the papers on Mon and drove with vehicle home on Tue. It was a painless experience.

c fusaro

Sep 23, 2010

We had a 2008 Acura RDX purchased from this dealership. Our experience then was great, so we came back. Our salesman, Charles Smith, was very helpful and did not pressure us to get a new car. We actually left the dealership after our first visit without one. Mr. Smith kept in touch and we came back and drove home in our new car. Every member of the team did a great job. Thank you.

ingridmcki

Sep 21, 2010

We had a very unusual experience in getting the car but in the end, Antonella and the team at Acura went above and beyond to secure our car. The initial customer contact (and great customer service) with Mary Gebhardt brought me to this dealership, vs another only 10 minutes away. The professional and friendly service Antonella provided to us kept us at Open Road. I could not give the overall experience a 5 due to the extenuating circumstances surrounding the purchase. But we are extremely satisfied with Open Road (so far) and think Antonella and Mary should get a raise!! :)

Mr.Gates

Sep 17, 2010

I can honestly say that his was by far the best car purchase experience I have ever had. I had been promised a price from another dealer over the phone only to find out it was completely different when I got there. So I when I contacted open road I was apprehensive. Instead I spoke to Cally who assured me they wouldn't do that to me. When I arrived, she introduced me to Michael Mayfield and he was a true professional. I got my MDX at a great price and was treated with respect. I would definitely recommend this dealer and will refer my family and friends.

Jespo46

Sep 14, 2010

My recent visit to Open Road Acura rates as one of the best car buying experiences I have ever had. I've never delt with a more pleasent group of individuals. The friendliness and service is something that I will never forget. I would highly recommend everyone I know to this dealership.

gjamps

Sep 3, 2010

Very satisfied with everyone that I worked with in buying my new car. Professionalism and courtesy were exhibited by all parties I was involved with. The showroom made my purchase easy and convenient. This is my third purchase from this dealer and I am totally satisfied. I rate everyone with a 5.

Tomass1

Aug 20, 2010

I live in Wayne and I was at their other dealership here I was in the market for a certified car. While i was at the dealership in wayne I looked at a few cars I really didn't like the condition of their cars. So I called open road Acura of east Brunswick spoke to Tarak in sales department which was very nice and asked him to walk out to the car I liked there and describe the overall condition of the car. He tells me the cars was like new and in excellent condition, he also mentioned that he wouldn't tell me that just to get me in, I was a little skeptical. I took his word for it and drove down there. I have to say he did NOT lie. The car was Great shape just like he said. Everything he explained was accurate. We then worked out a great deal on the car and I drove it home the same night. Everyone at the dealership was very nice and it was just a overall excellent experience. Usually car buying is a nightmare but he made it so easy. I would recommend this dealership to everyone. My mother is now actually in the market as well now, Guess where we are going? The managers were very nice as well.If i can rate this dealership from 1 to 10 I would say it's a 20.

larry.blankenship

Mar 15, 2010

This dealership was friendly but they tried to get me to leave a deposit before we agreed on a price. Do your homework before entering any dealership...I highly recommend anyone in the market for a new car read http://carbuyingtips.com. This website has all kinds of tools including a spreadsheet that helps you calculate a fair offer that you can email out to dealers before entering the dealership. Because of this website we were able to get the car we wanted for about $1,000 over invoice at Open Road Acura of Wayne...they even threw in the $810 destination fee.

gene casazza

Feb 26, 2010

I have purchased 3 Acuras from Open road and can highly reccomed this dealership.The sales experience overall was very good, and I am not an 'easy" customer.The service dept has always been extraordinary, regularly going out of tehir way to let you know that they value your business.

bnemirov

Jan 15, 2010

I visited this dealership about a year ago to lease a new MDX and trade-in my current car. I was absolutely shocked at the experience. First of all, they offered me a price which was about 50% of my car's KBB trade-in value. I told them it was a joke and, after 1 hour of waiting, they gave me another $400! Their excuse was: "You have to understand that people do not come to Acura to buy a used Chrysler." Amazing. I told them that I did not care and that I wanted a market value trade-in price. They then refused to show me the details on the lease they were offering -- i.e., price, residual, money factor, etc. After 3 completely wasted hours, I got up and walked out. The amazing this is, they did not seem to care and no one even tried to stop me. Well, a few days ago, I went to the Precision Acura of Princeton. The experience was like night and day. They were excellent, fair, pleasant and easy to deal with. I leased a 2010 RDX and was thrilled with the experience. I am still amazed that Open Road Acura somehow remains in business. I will never return to them. Precision Acura of Princeton it is for me in the future!

Jamienicole

Nov 8, 2009

The saleswoman was wonderful. However the manager was a creep. Along with the finance manager which was a total creep. The manager was set on his price for a used tl which was a decent price compared to other dealer. They gave a very low price for my trade which was my fault because I should have sold it outright. The worst part was the manager actually told me that when I leave they are changing the price of the car and making it 1000 more. So after many headaches and searching for months for a car I bought it. He was very rude. The finance manager was a different story. He was just absolutly misereable and annoyed with all of my questions. He was so annoyed that he continued to mess the paperwork up. I was there for five hours total. It equaled about six cups of coffee. All because mr finance wasn't doing his job. Bottom line the sales team should run the place. They are friendly. The rest of them stink!!!!

SDCN

Mar 29, 2009

We were planning to purchase an Acura. This would be our second car, so we were open to either the TSX, TL or MDX. We had gotten a quote from them over the internet for a TSX. However when we got there, the general or sales manager was stern and accusatory. The initial sales team were pleasant. The negiotiations took a downturn, when the sales managers' exact comments were "if you did your homework, ...." This is truly an unprofessional comment. It was amazing the dealership would end the deal and lose a purchse of $28k over a mere $2 to $3k. The quote was not from us, it was from their dealership. They should learn never to undermind their customers, their own quotes, especially in economic downturns times. Acura's are good cars, but at the end we purchased a 2010 Lexus RX 350. Lexus dealer knew how to treat their negotiations with fairness. Therefore the bottom line is, don't insult or treat potential customers like we're not prepared. Open Road Acura's lost, not ours.

tokyohotel

Dec 28, 2008

First of all I stood in the showroom for about 15 minutes before someone came to ask If I was being helped( first mistake). I wanted a quote on my Acura TL 2006, I still have over a year left on my lease....I wanted to inquiry If they buy the remaining lease, I wanted to purchase a used one. First, I got the run around, then the general manager came out and told me he could get me a new 2009 but my payments would be higher than I'm paying now. Basically, the bottom line they didn't want to buy back the car. It seems this car dealer doesn't understand the concept of working with people. I would never go to this dealer or advise anyone I know to use it.....I took my business elsewhere.

ashley0112

Aug 15, 2008

I would never go back to this dealer, even if they had the exact car I wanted. I had cash in hand for the entire car, not for financing and they were not willing to take more than $200 off the price of the vehicle, which isn't much on a $20,000 car. The price advertised online was $18,995 for the car I was going in to look at. They came back at me saying that the car was $21,995 once I got there but that they could "let it go" for $19,995. Meanwhile, we were standing next to the newspaper ad from that weekend with the same car listed for $18,990. Their idea of a deal is telling you a higher price than the vehicle is advertised at and then taking some money off of that. They kept us there for a long time telling us how they are losing money on this car, how its certified and they can't take any more money off. They were also not up front about the condition of the car as it had been in an accident, they neglected to tell us that until I asked to see the CarFax printed out.

GOURMETMAR

Jun 17, 2008

we are owner/lessees of 5 acuras... all from this dealership. we have a 2005 to return (TSX WITH NAVIGATION) WE WANTED TO LEASE A 2009 TSX WITH NAV AGAIN... AFTER NUMEROUS DISCUSSIONS AND BACK AND FORTH WITH THE SALESMAN AN AGREED UPON PRICE OF 378 WAS REACHED FOR 42 MONTHS.. ALL FOUR OF US THERE CONTINUALLY REITERATED THAT THIS WAS THE PRICE FOR A 2009 TSX WITH HIGH TECH PACKAGE.. THE SALESMAN GOES BACK AGAIN TO THE MANAGER AND THE DEAL IS DONE.. ALL THAT WAS LEFT WAS TO FIND THE COLOR MY DAUGHTER WANTED... AFTER 1 WEEK WITH NO RESPONSES TO OUR CALLS... WE WENT DOWN AND THEY CLAIMED THAT THE SALESMAN MISQUOTED. THE PRICE WOULD NOW BE $438. THEY WERE UNWILLING TO NEGOTIATE... I SAID WE WOULD GO UP TO $405. THEY SAID NO WAY... ANDJUST GAVE US BACK OUR DEPOSIT. CONSIDERING HW MANY CARS WE BOUGHT FROM THEM AND ALL THE REFERRALS WE HAVE MADE....I FOUND IT INCREDULOUS THAT THEY WOULD LOSE A CUSTOMER OVER THIS SMALL AMOUNT OF LOSS ( HHAHAHA) ON THEIR PART... THEY SPEND THOUSANDS OF DOLLARS TO BRING IN CUSTOMERS...THIS WOULD HAVE AMOUNTED TO THEIR LOSS OF ABOUT 25 DOLLARS A MONTH FOR 42 MONTHS... THIS HAS LEFT US WITH A NEGATIVE IMPRESSION OF THIS DEALERSHIP. BE VERY CAREFUL WHEN DEALING WITH THEM...

girl123

Mar 18, 2005

It has been 14 days since my temporary tag expired and they still have not given me my tags and registration yet. When I called to ask about them, they lied and said they were going to overnight my tags to me that day, when in fact, the tags weren't even prepared yet. They are only concerned with making the sale and not with following through. I was very disappointed with my experience there.