Northridge Toyota reviews

art

Sep 17, 2015

I've had previous bad experiences at this dealer in the past, and recently decided to give them another shot after some 10 years, but they still have a problem with their manager 'Paul.' Paul became pretty rude after he realized we knew what we were talking about when it came to investigating the details of the lease they were offering us. Especially after we began asking questions about what residual and money factor they had used for their calcs. He completely refused to disclose any details. I asked him several times if this was 'secret' information that he was guarding and that seemed to irritate him even more. Pretty much black listed them for life at this point.

lsharif

Sep 17, 2015

This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent!

DJPasha

Aug 29, 2015

Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be done and keeps in touch with you during the services. can honestly say the love for my truck and dealing with her as my care specialist go hand and hand.

Cris8

Aug 8, 2015

I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her.

eph822

Jul 22, 2015

Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place and it gives Toyota customers a great rate when your car is in the shop. Totally redid the dealership and it is beautiful. Lots of plug outlets for phones, iPads to recharge (really helps!!). Tim the service manager was very helpful recently when I was having trouble connecting with the dealership due to we were in Yosemite and in and out of phone service.

neerjab

Jul 12, 2015

I got a car from here 2 weeks back. Apparently one of my colleagues bought the same car model the same weekend from Hamer. And guess what, he got a better deal. When I complained later, Northridge Toyota first made me wait for an hour and then did not agree to anything I had to say. The manager is not cordial and customer satisfaction is at the bottom of his list. His first aim is to make money for the dealership owner (this was his words!!) and then obviously for himself . For every deal that I asked on the day of the purchase, they made me wait for an hour each time to make it appear they were doing me a big favor. And now it all appears as drama they were doing to fool me. I have the invoice copy of the other car also. Very very disappointed with my purchase at this dealership and with my experience with the manager there.

teresa1971

Jun 30, 2015

Im very happy with the experiance i had with my service. I would recommened this this location to anyone. Thank you Martin for the great service!

HORTDOC

Jun 17, 2015

We bought our Toyota 4Runner from Northridge Toyota. Our salesman was Jose Guerrero and he was sooo nice...not your typical pushy salesman. He listened carefully to what options we were looking for and took it from there. They didn't have the vehicle we were looking for in stock but within a short period had found it from another one of their lots and it was delivered to us by that afternoon. They mtached the other offers we had from two other dealerships and worked with us patiently. We ended up getting the vehicle we were looking for at a competitive price. The financing went through smoothly and we ended up getting a good rate and finally became the owners of a brand new, Toyota 4Runner with so many cool features and extras. Then Jose came and sat in our new car with us, patiently explaining and walking us through every feature and function of this beautiful machine. Jose is an affable, educated man with a Master's degree who knows how to treat his clients right. We strongly recommend him. After we drove off in our new car we received multiple emails from him asking us if everything was alright and if we had any questions or needed help with anything else. I am still in the process of learning all the features of this car including its super-advanced navigation and audio system, but I know if I have any questions I can comfortably get in touch with Jose and get personal attention from him.

MrgB

May 13, 2015

I am giving excellent rating on The sales person cause of the thoroughness of info of vehicles.Listening to what is fitting to the needs suitable to Everyday life applicable Driving.Being personable helped make the right choice in a timely manner.

Mas Mahsa

May 1, 2015

If you are looking for a business that appreciates your business, and takes care of a situation with a dissatisfied customer to make sure they are happy, STAY AWAY. As a salesperson for many years, I take pride and demand the highest level of customer service. I purchased a car from here that I love, but unfortunately and stuck dealing with a company and people that couldn't care less about my business. I was going to wait to complete my purchase with cash in hand for my down-payment instead of using credit. The sales-rep of course wanted to sale, so I agreed and believed them when they PROMISED they would not cash this check unless I didn't bring in the down-payment by 4/15/2015. Well, just in case, since I work long hours and wouldn't be able to bring the cash in until 5:30/6 PM the day of 4/15/2015....I called the night before and left a message for the rep Evan LaFair who had been coordinating everything except the actual sale, because he wasn't there the day I could come in. On that day, I worked with Arthur, who was very accommodating to get the sale, but offered ZERO follow-up, ZERO accountability, AND STILL HASN"T CALLED ME TO MAKE SURE I WAS OK, even after they dropped the ball multiple times. By reviews, it confirms that he is great at keeping great situations great, but this is to assure you, that if there is something wrong with the sale, he gets the commish...but no accountability. Evan LaFair called me back within 5 minutes of receiving my voicemail, assuring me that he let Arthur know I would be coming in the next day and that I wouldn't have to worry about the check being cashed. I came in at 5:30 with the $$. Only to have a lady come tell me, I'm so sorry we sent the check off. This situation was escalated to Customer Relations Manager, Maria Serrano. Don't be fooled by the kind words, the offering of a free tank of gas, or the offer of a windown tint...because NONE of it has been followed up on, scheduled or paid mind to. I have follow up with Toyota Corporate and the best they have said I could do is wait to see if the Regional Office deems whether ramifications are necessary. If you want someone to value you business ...steer clear of: Northridge Toyota Maria Serrano- Customer Service Manager Sven - Internet Sales Manager Arthur - Sales Person Thanks Northridge of Toyota...Can't wait til I can bring my business to someone who values it. I will regret this for the next 3 years.

Mas Mahsa

May 1, 2015

As a salesperson for many years, I take pride and demand the highest level of customer service. I purchased a car from here in April, and it began with a bit of a disconnect in departments causing a terribly rocky start to a 3-year leasing experience. My down-payment "Place holder" check was sent to the bank by the business office that was holding it, even-though I had notified the sales person the day before that I would be there (as planned) the next day. After the madness, I am hoping its safe to assume the protocol has been update, and the two departments (sales and business office) will have a better line of communication in being able to prevent these types of inconveniences, which negatively effect both the organization and the customer.It is tough to get an unhappy customer back to amiable standings, but they have done their best in the sales department to take care of me. With a window tint and a few tanks of gas, they have provided these concessions that helped somewhat restore the warm & fuzzies about my exciting new purchase of a car I am enjoying, Prius V. Just a warning, as I'm sure I am not the only human being who has ever run out of gas in their vehicle, if you run out of gas, you will have to have your car towed to Toyota and they will have to "reset" the computer in order for it to start again. I know, sounds silly, but just a heads up. I did find the service manager, Sarkis, to be quite genuine and I appreciate the help of Maria Serrano in doing her best in de-escalating multiple situations where I may have seemed inconsolable and over-the-top because of my passionate tendency.I hope that my interactions with this dealership can continue to get better and be positive, life is too short to be pissed about something you are going to be with for a few years.

Korn Mobile

Apr 27, 2015

Today I experienced my first service for the 2009 Corolla bought from this dealership in December 2014. My service writer, Jim Hiller approached me immediately. He did a thorough check of the car and considered my car's needs and my ability to pay in writing the order. He was prompt, courteous and reassuring. The kind of response I received was more than I expected. Thank James and Northridge Toyota!!!!

Shahzeen

Feb 23, 2015

Stay away from this dealer. They will ripped you off. I went to buy Toyota camry, ended up paying the price of Mercedes. Here are names of the people they gave that deal, Francisco Panuco Sales Representative, Jose Ramirez Sales Team Manager and manager Joe Magana. Never ever go to this dealer!

Ron

Feb 2, 2015

From the moment we stepped onto the lot, Karo warmly greeted us and made us feel like welcomed guests. He absolutely took his time showing us various automobiles and never pressured us into buying something we didn't love. Buying a car is always tedious and he did his best to simplify the paperwork and explained every part of the deal. He worked with us to make sure our car was affordable and that we walked away happy. His follow-up has been top notch and I have to say that he was probably one of nicest salespeople that we have ever encountered. His manager Stefan was also extremely helpful and it was obvious that customer satisfaction was their number one priority. We look forward to returning in the future!

AngelFan27

Jan 29, 2015

I just bought my first car from a Toyota dealership. I bought a 2014 Toyota Camry, and I love it. Todd Newman was very helpful and thorough with the sale, and I really appreciated his service.

htercero25

Jan 19, 2015

Cesar Mejia was extremely kind and helpful throughout the entire car buying process. He made purchasing my first car an easy and enjoyable experience. He was honest and able to answer all of my questions (and my father's questions!). I would definitely recommend him to my family and friends!

mariana

Jan 4, 2015

100% recommended Cesar Mejia to help you to find your next car. He have the knowledge to the cars and great manners with customers. Contact him if you need a trustful person to help you. I really recommended him!

Sportsfan

Dec 26, 2014

I've never visited this dealership and won't. Called to see if I could make a same day appointment and they wouldn't tell me if they were busy or not unless I provided information for them to add to their database and make sales attempts. Tells you where their priorities are.

Yohualli

Dec 26, 2014

I have to say they have an excellent service and staff. I was helped by Jose Guerrero. He had knowledge of the cars and gave me a quick through with the car at first sign when I was searching and finally after what he showed me what I wanted, we went for a drive test. I have to say that the information provided was really helpful. The finance staff was quick but gave detail information of all the paper work and what we're the best rates for my payments. i got a corolla pre-owned, the car was well taken care of and filled up with gas. The Car is fuel efficient, now I save hundreds. I even got my car detailed. Overall I was really satisfied Jose and the rest of the finance staff and the welcoming experience at the dealership makes me recommend it to other people.

geevee

Dec 20, 2014

It was a great experience how the customer service they have at northridge toyota so I give it a 2 thumbs up! I will recommend this dealership to all my friends!

alfaris.in.7

Dec 11, 2014

I visited twice for the oil change for my Toyota CAMRY car. Careless staff.. They promise 1.5 to 2 hours, but delivered after 3 hours. when you follow-up, they will tell you, all staff went for lunch , don't come on lunch time.. No value on appointment. careless staff. No commitment on time delivery. Don't EVER deal with these people. NO customer care..

cpadilla2964

Dec 3, 2014

just looking for a car but with their friendliness and customer service the salesperson team they wrapped the whole deal they beat my credit union % and my down payment very low and they set me a payment that i can effort it. my kids,my wife and my self drive a toyota great value for life

fernando1983

Dec 3, 2014

I have to say these guys (Cesar and Jose) definitely went the extra mile to make sure we were getting the absolute best deal in terms of price, incentives, apr, and money down. Even though we threw them curve balls with a certain color (red) Toyota camry, they managed to hit a homerun with their professionalism and outstanding expertise. And how can you beat complimentary hot dogs, hamburgers and soft drinks...? You simply can't. You gotta check'em out.

zeh3

Nov 24, 2014

We recently purchased a new 2014 Toyota Rav 4. We received excellent service from salesman Jose and would highly recommend both him and Northridge Toyota to anyone. Very satisfied!

live.l.love.98284

Nov 21, 2014

I was referee to northridge Toyota because my parents have bought several cars here and their really happy with the customer service they have experien here before . Cesar mejia made my day, the day I bought my car he is very friendly, was able to accomedate me with my purchase. Every one here at Northridge Toyota is really nice. I will recommend my friends to come and see Cesar ??

samwijesinghe

Oct 5, 2014

I firmly believe Northridge Toyota, Northridge, CA is a one of the most competitive car dealerships I have encountered. Last month (September, 2014), I helped a friend purchasing a car and then decided to do business with Northridge Toyota. Honestly, it was an easy decision for us to make because of the excellent customer service they provided effectively and efficiently with an amicable approach. I was convinced that Northridge Toyota possibly hires the most qualified applicants for their sales team. During our car buying experience, we discussed our needs with Nilusha Fernando, who I rank as top 5% sales professional because of his professionalism, integrity, and enthusiasm. Nilusha facilitated us selecting the best car to fulfill our needs. Because of Nilushas such characteristics, we were very impressed and ended up selecting and purchasing a Toyota Camry within a short period of time. Thank you, Nilusha and thank you Northridge Toyota for recruiting such superior professionals to your sales team!

JonD

Oct 1, 2014

Very attentive until the vehicle was purchased. Then their quality of service went completely out the window. Had to chase them around to get some minor pre-delivery items resolved. Literally had to threaten them with bad reviews a couple of weeks later when they wouldn't take any action to provide me with my loan information. So, decided to check into refinancing, and got a loan for 1.99% instead of the 3.75% Northridge Toyota gave me. Discovered at that point that my GAP Insurance would no longer be valid with my change of financing, so had to cancel the GAP Insurance. Still chasing down Mike, the finance manager at Northridge, for confirmation that he has properly forwarded the cancellation, since Toyota Finance still has no record of it being submitted. Not impressed with Toyota Finance either... they supposedly marked my account on the first day I called that I wished to cancel my GAP Insurance. Called back a couple weeks later to check on the status, and I'm told there's no note on my account indicating my cancellation of the GAP Insurance. All in all, not impressed with Northridge Toyota, or Toyota Finance...

Edward Marquez

Sep 20, 2014

This Dealership is the WORST, that I have ever experienced. I have had an assortment of new vehicles in the past but I have never met dealerships that scam, lie, fabricate and make excuses as Northridge Toyota. Their service is the WORST by far as their service Tech SERGIO and service manager JOHN and service foreman all make excuses to NOT fix your vehicle under warranty. They make things up as they go along and tell you a different story everytime. Rather than do the right thing and fix your vehicle properly, they give you the run-around everytime. I have had nothing but bad experiences since the first day I stepped onto their property. Please do yourself a huge favor and do not go to this dealership for anything!

Lashika

Sep 3, 2014

The best of the best customer service. I contacted Nilusha to find out the availability of model that I was looking for and made an appointment to meet with him. I drove from San Pedro to Northridge just because of Nilusha. I'm glad that I went to him to purchase my car. We were laughing the whole time we were there. Buying a car and getting the deal that you want can be very streesful. Nilusha made the buying experience a pleasant one and I got the deal that I was looking for I will defenietly return to him at Northridge Toyota.

Jon M.

Aug 28, 2014

Appreciated the laid-back style of the dealership, as opposed to the usual car-sales attitude. Especially appreciated the knowledge, expertise, and service of Sven, the Internet Sales Manager. However, due to a rather green sales associate, the service ended up being too laid back, forcing us to repeatedly chase down the status and necessary details on the concerns we wanted checked prior to delivery of our newly purchased pre-owned vehicle. Still, I would not hesitate to purchase another car from Northridge Toyota as they certainly earned my trust as a customer. Good people.

JaniKosturski

Aug 21, 2014

I had an amazing experience. They were very helpful, worked with me and I was happy to get a car loan. And also they helped and expedited my plates and registration. great experience, love my new Prius!

Mark Corpuz

Jul 27, 2014

I accidently hit a curb coming back from home, and I immediately thought to myself that "I need to get my car serviced." I drove straight to Northridge Toyota, and they took my car in, fixed my alignment, and gave me a call to tell me that my car was done (all in less than 2 hours). I highly recommend this dealership - Jim Roberson helped me with my car's service and I thank him for his excellent customer service and for my satisfaction!Thank you!

AnnetDD

Jul 7, 2014

Lets start off with saying, this is my first review I write and it has to do with the fact that my visit to Northridge toyota went extremely well. I had been looking for a new car for several months. I went to a few dealers including hammer toyota and universal city nissan. I had to deal with pushy sells men which even after I had told them I was just looking to explore my options and that I wasn't quite ready to buy a car, they got upset in the end because I didn't purchase a car. With that being said I decided to try Northridge toyota with a car already in mind. *CESAR MEJIA, the sells person who helped me was very friendly and honest and even found me a better car that was just right for me. He took into consideration what I was looking for and went the extra mile to work within my budget. He was able to get me the monthly payments I asked for! Which is definetly a plus. I didn't feel bombarded and was able to make a decision without any pressure. I highly recommend *CESAR MEJIA, for any future buyers that are looking to buy a car.

ArielJulian

Jun 8, 2014

I came to the Northridge Toyota dealership really wanting to find a good car for a reasonable price. I was greeted by Nilusha as soon as I walked up to the dealership. He was very friendly and amazingly helpful. He took my roommate and me for a test drive in two Toyota Priuses (one being the used Prius that I wanted and the second one, a new Prius, just to see if there was a difference in the way that the used Prius drove). Nilusha had so much patience for me as I really debated whether or not I wanted to get the used Prius that I test drove. He helped negotiate the price so that I could get the best deal and sat with my roommate and me for the entire time. There was no doubt that he was doing all that he could to ensure that I left the dealership with the car and price that I wanted. Overall, although it was a very long process, I would say that I am definitely satisfied with the outcome!Thank you so much, Nilusha! You were great!!

partyparker

Jun 8, 2014

I came to discuss turning in my leased Toyota; my appt was with Paul Brown. I discussed with him my displeasure with a sales rep and sales manager previously who did not have the time of day for me, and who let me walk out the door without buying/leasing another Toyota after 24 years of being a loyal Toyota customer. I decided to leave Toyota and move to a Nissan Rogue (which wasn't what I really wanted), after the very unpleasant experience with the sales agent and his manager. Paul listened to me, asked me to reconsider and stay with Toyota. He gave me a couple options which included 1) what I wanted - another RAV4; and most importantly 2) what I could afford. I would say our initial discussion was maybe 1/2 hour of which, Paul LISTENED to my needs. When we discussed NOT leaving the Toyota family, he introduced me to Russ Pedrigo who showed me a 2013 RAV4 and the rest is history! These 2 men treated me with concern, respect and I drove happily away with another RAV4!! Both men were professional, courteous, friendly and a great pleasure to work with during the whole process - Paul and Russ are a major asset to Northridge Toyota!!! Thank you both so much!!!

leone57

Jun 2, 2014

My husband and I walked away with a new Prius for an incredible deal yesterday. And Nilusha made it happen! He took care of us and made us feel extremely comfortable and we feel like we've known him forever. Not only did we leave with an incredible car, we got a friend out of it too! More car sales people should be like him.Thank you Nilusha!! You're the best!

ggmarj

Jan 2, 2014

Tami could not have been nicer to deal with. After finding that the car I was interested in had already been sold, she said she would look for another that fit my desires. In a very short time, she called me to let me know a car had just come in that should work for me. It was not even cleaned up yet, but she had me come and take a look at it and I agreed it was a good match for me. It needed some work and was not ready for me to take, but I was guaranteed to have first shot at it. My own mechanic was even able to come by and check it out to his (and my)satisfaction. Tami made several follow-up calls to let me know how the car was progressing. You will be more than satisfied if you get to deal with Tami on your visit.

alvinrivera355

Dec 30, 2013

Muy buen vendedor amigable y carismatico me iso sentir como en casa se gano mi confianza muy buena persona y profesional tiene mucho conosimiento en su trabajo me encanto excelente en todo

paul12345

Dec 4, 2013

I bought a 2014 Avalon this past weekend. The salesperson, Paul Brown, was very patient and very good to work with. We test drove a number of models over a two day period (I never rush into buying anything) and once I settled on the Avalon, he made sure that I new the difference amongst the three types of Avalon's available for purchase. Once I made up my mind, he made sure that I received an excellent price and the exact color scheme I wanted (not a common one to find). He really worked extremely hard to meet my needs in every way and he exceeded them. He is experienced and yet very youthful-looks like he just graduated high school a few years ago. He has a good sense of humor (I teased him a lot) but he can get down to the details necessary to have the understanding and confidence that a buyer needs in purchasing an expensive item. Once the Avalon was mine, he drove the car to my desired location and went through very thoroughly the "bells and whistles" that exist in today's technologically advanced cars (my last car, 1996 Avalon, had nothing on the dashboard compared to today's models). He offered to review everything again with me in a few days and it may be a good idea since the Avalon manual is 500 pages. He set up the Lo Jack instillation before I drove the car away and he set up a service appointment in the future. What else can someone do? Give you the money to buy the car? Take you out to Ruth Chris Steak House? It would have been nice. So he only gets an A from me and not an A+. On the other hand, he does get an A+.I hope he doesn't read this because I don't want his head to swell.To you future Toyota drivers, look up Paul Brown.

HenryJones

Sep 9, 2013

Emo made the car buying experience (in this case truck) very pleasant. He worked hard to come up with the vehicle and deal that I could be happy with. I also found every one I had contact with at the dealership to be pleasant friendly and very helpful.

Ladydi251

Jul 28, 2013

Russell our sales associated worked very hard to give me the greatest price, the exact color and model I was looking for. Bryan the finance guy was excellent at his job with all of the paperwork that goes into buying a car. Jose the manager was excellent... Everyone involved in the process wanted to make sure I had everything I needed at the price I could afford!! Thank you, Thank you. I will recommend this dearlership to anyone who asks me about my car purchasing experience.

eaton751

Jun 26, 2013

Buying a car at Northridge Toyota and working with Paul Brown and Stephen Allison was by far the best car buying experience we have ever had. We were not rushed in making decisions. They were extremely helpful and very friendly. We are totally happy with our purchase.

Zita and Leonard Kass

Jun 1, 2013

We recently purchased a Toyota Camry hybrid. I have to commend Russell on his sales ability. He was able to get us the best price on our trade in as well as the new car. Also Gidion is to be commended for his knowledge of the operation of the various features of the car. He was most helpful and we appreciated the time he spent with us.

Amjm0309

Mar 27, 2013

I wish there was a negative rating on here! My Husband and I took in our 99 Toyota Pre-Runner to get fixed and Northridge DIDN'T DO WHAT THEY CLAIMED TO DO!!!!! The service department said with everything that we "had" done was like having a brand new engine! Well needless to say our truck is now at another Mechanic getting fixed. So if you want things done go to another Mechanic!!!!!

lemmondsfam4

Mar 27, 2013

I brought my tacoma prerunner in to have work done to it awhile back, and paid over $2500 dollars for the repairs. My truck is now at another dealer, fixing what Northridge was supposed to fix, and now its costing over $3000 dollars+ to get it done right. Northridge scams people out of money and claims that work was done. It's really sad that being one of the best vehicles on the road, Northridge is ruining the name for other Toyota dealers. It's not right what they are doing and we will be going after them legally and making sure they don't do this again to other people.

jnicosia2

Mar 2, 2013

Paul Brown, our sales representative was very helpful during our lease of our 2013 Toyota Corolla.The leasing experience was smooth and easy and close to our home in Chatsworth.We love the ride and the MPG-especially with regular gas approaching $5/gallon.Follow up , after sale, is excellent.I'd recommend Paul Brown if you are considering purchasing or leasing a Toyota.Excellent service, great value, excellent running Toyota.

JeffGr

Jan 15, 2013

Hi,I just bought a new Scion tC at Northridge Toyota yesterday. George Arau was my salesman and he did a great job of figuring out what I was looking for from my very poor descriptions. I was going to buy a car until I had driven some other manu's. So I loved the Scion and had to get my finances in order and they were patient, then ready to go when i was ready the next day.I had a great experience.Jeff

ahmadpsultani

Jan 2, 2013

I GAVE THIS RATING TO THE DEALER AND THE CUSTOMER SERVICE REP. BECAUSE HE WAS VERY GENEROUS BUT VERY DESCRIPTIVE WITH HIS SALES. HELPED OUT WITH MANY THINGS THAT I HAD CONCERNS ABOUT. HE HAD ALSO ANSWERED EVERY QUESTION I HAD AND MADE ME FEEL VERY COMFORTABLE WITH CHOOSING THE CAR AND COMMITTING TO ACTUALLY MAKE THE PURCHAASE. SPECIAL THANKS TO MR. ARAU AND NORTHRIDGE TOYOTA ALONG WITH ITS STAFF.

alan_jacobsen

Jan 1, 2013

Talked with George on the phone before visiting and then follow-up in person later that day. Ended up purchasing the car I was looking for. He was friendly and helpful without ever being pushy. Highly recommend working with George.

lesamillard

Jan 1, 2013

Great experience. Great service. Great price. I recommend this dealership. Lisa is a great sales person and Brian helped us out with financing. Everyone there is friendly and helpful.

dorethea

Nov 26, 2012

Came into Northridge to look at an ad car that they had. I was helped by a salesman named Tony (I can't recall his last name) and he went to show me the Corolla that I asked about. There was no problems with this, but after I agreed that I liked the car, he told me that it was on hold to be sold -.- He then proceeded to try to sell me a brand new car.

donnas718

Nov 18, 2012

Stephen worked with us on meeting our monthly payment amount. Brian was very honest and thorough with the paperwork. Everyone was very friendly and helpful. My husband and I would definitely recommend Northridge Toyota to anyone looking for great service and quality cars!

Slavak12345

Nov 16, 2012

Thank you Dima and Paul, this was the easiest and BEST car buying experience I had in the last 15 years. Thank you very much again!!

Community Safer

Oct 7, 2012

My Brand new Toyota Matrix died in a parking lot at mileage of 1,000. The mechanic was rude to me and told me "We got a bad battery sometimes that's why you got a warranty."

Ms. Jones

Sep 10, 2012

It's was about time for me to invest in a new car. I had heard rumblings about Northridge Toyota, and I pass by it every day, so I figured I'd swing by and see if it was anything to write home about. At first glance, the dealership itself is kind of small, and the main building is getting on in years. Their selection isn't as great as other dealerships, but it wasn't terrible either, I had asked about a couple cars, which they all claimed the last one was "just sold". After a bit of asking, I left because I couldn't find the Prius I was looking for.

Alico D

Sep 7, 2012

Let me start by saying there is nothing exceptional about Northridge Toyota; the building is old, the lot is small, and the sales staff isn't exactly what I'd call 'dynamite'. I came in to look at their used car selection, their selection of used cars is kinda abysmal, I've seen mom and pop dealerships with better selection. I guess what I'm saying is that I wouldn't recommend anyone go to Northridge.

FrankDaft

Sep 7, 2012

I rolled in to Northridge to have my whole rear end fixed, my car was rear ended by what I assume was a drunk driver in the middle of the night. The service rep wasn't half bad, and they finished in the time that they said they would. Unfortunately, I noticed that when I got my car home, the bumper was a bit crooked. It wasn't really noticeable unless you looked for it, but it not perfectly straight. I brought it in and they took twice as long to fix it, but it was finally straight.

dlal0409

Aug 16, 2012

Last year I brought my truck in for repairs and they charged me for a repair they didn't do.(transmission flush) I know this cause I brought my truck in with tranny fluid overfilled. When I got it out I checked of out and was still at same level. Everyone knows don't over fill tranny fluid.it makes the tranny pump work too hard. I had to take it to my transmission Guy and he showed me my transmission filter was not changed.I tried to show Northridge Toyota what I had & they claimed I was b.sing them. I tried to contact Toyota corporate with no luck. 1 year later (almost to the day) I had problems with my truck again, I went back to Northridge tote figuring they could take care of my truck due to it should still be under warranty, I was wrong. They refused to take care of their work again. I tool it to hamer.Toyota and they diagnosed it, turned out 2 of the 4 problems that is wrong with it, is what I had Northridge Toyota do a year ago. Northridge claims that spark plug wires, spark plugs, * coils are good for 30,000 miles. Then tried to say it is more than likely valves .. Be careful of Northridge Toyota. They will rip you off and charge you for work they did not perform.

LumberJack

Aug 8, 2012

Very kind and professional. This dealership opens until 9pm. They provide one-stop service. And send all the documents, cards, letters and confirm emails. Car was as same as advertised, cleaned as new one. It's been one month since I bought a car from them. There is nothing to complain.

Tikoexp

Jul 27, 2012

Great guys. Did a tremendous job with a purchase of new 2012 Toyota Camry. I would gladly recommend to purchase vehicles at this dealership. Great job.

okeydokey

Jul 11, 2012

What has happened to the service department at Northridge? The happy friendly professional atmosphere has changed. The great employees that I'm used to dealing with are gone. Tony and Tom have moved on, bult when I enquired where, no one would say. The prices for service are way up, it takes much longer for service, which is bad if you are waiting, rather than leaving your vehicle.. Cant find anyone to explain the repairs needed, staff is too busy, and the waiting room is full of unhappy customers. Time to find another dealership, north hollywood or Bob Smith?

Roglcroglc

Jul 11, 2012

Mirna was excellent and understood exactly what I wanted the service dept is also fantastic.this kid the third car I have bought. From northridgetoyota .A great dealershipI

davehuss

Jun 6, 2012

the worse service everrrrrrr honda its much better and the people they work there they dont even help u all u can do pay pay pay more and more so for me no more toyota thank u buy a ford its much betterrrrrrrr and the service manger vary bad too every time i ask him something he says that he dont know thank you

RWasoff

May 31, 2012

I met George 2 weeks ago to test drive the Prius V. I told him I had a family member back east that could get me special pricing but I wanted to test drive the car.It was the car I wanted and I told George I would come on 5/31st to show my pricing.He presented my offer and they matched it. They were very accommodating, relaxed and friendly. I had previously had a very good experience in 2007 when we purchased my wife's Camry.I feel very good about my purchase and experience

Mike Gojcaj

May 28, 2012

To whom may concern:Saturday May26, drove by to view Canarys, Mr. Jorge came by & asked me if I need any help. I told him just looking and don't want any pressure. Soon I will need to make a decision to purchase a car so jut comparing. He showed few cars and no pressure. I wanted to leave, then he told me let me go inside and get my business card, I said I'll wait. I went in front and checking some used cars. I noticed it took him quite a long time to just get a business card, so I was suspicious he is playing some type a game as most dealers do. Finally comes out with a manager?? He tells here is my manager just wanted to say hi, I said I did not ask him for him, and I left. It's too bad that customers don't have chances to make their own decisions without management pressure and fanatic manipulation. I am sure if someone would do that to them would dislike the situation, then why do it to their customer. I am sure that is tanning gimmick/manipulation dealers play, but I am sure there are dealers that are fare and honest. I purchased many vehicles in my last 57 years, but I never felt for manipulation but in fact even if the offer is very attractive, if there is management pressure, I just don not like dealing with them. This not my only observant, but there are many customer that feel the same way, and hope Northridge Toyota Dealer will consider their sales tactics. Good luck

dee.gee446

Apr 27, 2012

i recently bought a Camry 2012 and i could have not been helped any better. George Arau is a wonderful salesman. He can really make your day and if you want to get a good car at a good price, George & Paul are the guys to go to. Best experience i have ever had to buy a car. I wouldn't go to any other Toyota dealership, only Northridge Toyota! They have excellent customer service. I felt the connection and i was very well assisted. Thank you Northridge Toyota!

ItzFilyO

Apr 22, 2012

Brought my 2011 Camry in for service cause my gas pedal was acting funny, it has a friction that makes driving uncomfortable. They refused to fix it at first, even though the car was still under warranty. But Tom came back from vacation and took care of everything and all is good now.

da4728

Apr 19, 2012

Gideon and Reggie were amazing. This is our second car now from Northridge and they are wonderful. I have been to many dealerships in my life and they all feel the same. Like you're buying a car from a tricky salesman who just have dollar signs on their minds. Not hear at Northridge, nor with these two Men. Gideon and Reggie from the moment we walked in from the time we walked out with our new car treated us like gold. Never in the time we were deciding on color, type of Toyota,etc., did they put any pressure on us and made it such a great experience, which it should be. We took our time and when we needed answers they were there. No under mining, no quoting a price and then a few minutes later doubling. We told them what we were willing to spend per month and what we wanted and they not only made it happen, but we made two knew friends by the end of our time there. These two Men are great at what they do and next time we buy a car, will go back to see them without a thought and if they aren't here at that time, would follow them where ever they go. Congrats to Northridge Toyota for finding 2 wonderful people who make a car experience fun and always would feel confident sending my friends and Family to both of these Gentleman. Thank you Gideon and Reggie. Thank you for your honesty, your patience and hope to see you both soon!

goofy24u

Apr 10, 2012

I have never had such a GREAT car buying experience as I just did. Tami Wilkinson is a 10* sales person. Super friendly, very knowledgable and no high pressure at all. All and All I highly recommend this dealership and this Tami!!!

Celestine

Apr 4, 2012

Maz and Paul were very informative and helpful. They helped me understand my Toyota lease I was ending and the benefits of purchasing a new Hybrid. They helped me get an affordable price so I could be successful in purchasing a new Prius. Maz showed me the various new features of my new car and helped me get my smart phone contacts transferred and my favorite radio stations set up.I love my new Prius. It is my fifth Toyota because of reliability and design.Thank you Maz and Paul.Celestine

rozfischer

Mar 27, 2012

Having a 2009 Camry, we were not thinking about getting a new car when we received a letter from Northridge Toyota wanting to buy our car. It was time for the 55,000 mile service so we decided to find out more about the letter first. Paul appraised our car and made an offer that was worth considering so we went shopping on the lot. Tami Wilkerson got us started with checking out the Certified cars available - we have already owned 4 Certified Toyotas over the past 16 years. Tami was helpful and knowledgeable. There was no pressure as we continued to look at cars, which we appreciated as we like to look on our own before asking questions.After checking many of the Certified vehicles, we decided to look at the new models, too. Tami was busy at that time so another team member, Gideon Larranaga, showed us where to start looking at the new models. Again, he let us look on our own but was readily available for questions which he answered completely and understandably for us. When we decided on a 2012 Camry LE, Gideon checked for the silver color we wanted and brought it out so we could test drive it. We really liked the car and decided to take the offer to buy our car and use the money toward the cost of the new vehicle.Gideon handled all the preliminary paperwork for the purchase and then introduced us to Brian Pardue who took care of all the contracts, DMV, releases, etc. very efficiently. When we were done, Gideon helped us get settled in the new car and reviewed some of the new equipment. He also synched both our cell phones to the Bluetooth and showed us how to make calls, answer, and more. He also helped us set the audio system. When we took in the pink slip the next day, Brian Pardue finished up all the paperwork and set up our appointment to get Lojack installed. Gideon Larranaga answered more questions for us and reviewed some of the info from the night before. He told us to call him at any time for assistance. We had a very good sales experience at Northridge Toyota. This was our second purchase from them, first for a new car, and we have always had our Toyota service done here. Our favorite service tech writer is Joe Chiado. We have always found him to be very helpful, complete, and honest about our service needs and we trust his opinion. We are now enjoying our new car. Carl and Roz F.

willymurf

Feb 22, 2012

My husband and I just purchased a beautiful new 2011 Avalon from Northridge Toyota, and we could not be happier.I would encourage anyone looking to buy a car, to stop by there first.Our sales consultant, Gideon Larranaga, was very helpful in obtaining a great deal for us, was very professional, and there was absolutely no pressure put on us to buy.I can honestly say that dealing with Northridge Toyota, was a very pleasant experience.Kay Bradley

NF

Feb 13, 2012

I just bought a new Toyota Prius from Northridge Toyota two days ago. There is one reason I am totally satisfied with my buying experience - Tammy Wilkinson, the saleswoman who sold me my car. She was professional, knowledgable, thorough, patient and best of all, a lot of fun. She made the whole experience a pleasure. Be sure to ask for Tammy when you visit their dealership and I can assure you she will put you at ease and make your buying experience a good one too.

CinWallace

Jan 30, 2012

To Whom It May Concern:First of all, I have owned Toyota vehicles most of my life Celica, Sienna, SR5 and two Previas and have always been very happy with all of them. In August 2009, I decided to trade in my Sienna for a 2010 Camry Hybrid. I bought it at Thousand Oaks Toyota. However, I started to have some minor problems with it in May of 2010 (#1) and in December 2010 (#2).1.There was a rattling noise, which seemed to be coming from my rear window and it would not go away.2.And my rear view mirror was loose and would not hold its position.At the time, I was taking my Camry to Thousand Oaks for service, but they told me that even though they heard the rattling noise they could not fix it. Needless to say, I was not pleased with the treatment and very unhappy. Then, to add insult to injury, they told me that they could not fix my rear view mirror and that it had to be replaced, which was going to cost me around two hundred dollars. I told them that I would live with it and move it into position as needed.I am a single mother and I have an extremely busy work schedule. I am a scientist working for a pharmaceutical company and did not have the time to go to another dealership and possible get the same treatment. As the rattling got worse, which was exceedingly annoying, I was beginning to dread driving my Camry: not a good thing. At that point, I had had it with Thousand Oaks Toyota and decided to do my oil changes at the local Valvoline Service Center. I swore off going to Toyota for service unless absolutely necessary.Then I met my boyfriend. He has owned Toyotas for the last thirty-two years. At the time he owned a 2004 Prius (now he owns a 2012 Prius), which had over 150,000 miles on it at that time. He lives in Culver City, CA, but goes to Northridge Toyota. When I asked him why, he told me that he has known Tom Foley, the Service Manager there for over 25 years and has followed Tom wherever he goes, because he is extremely knowledgeable, honest and has integrity. He also told me that if anyone could fix my problems it would be Tom. I wasnt totally convinced, but I did trust my boyfriend.He called Tom and told him about my situation. Toms reply was and I quote, If we can hear it we can fix it, and more importantly, you should be enjoying your Camry. So, we went to see Tom.First of all, let me say that Tom Foley is a true gentleman. He was extremely friendly and polite and I could tell that he wasnt that way just because he knew my boyfriend; hes that kind of man. As soon as we arrived at Northridge Toyota we immediately took my car for a test drive and Tom identified the problem in less than five minute. He said that he was 99% sure that it had to do with the tracks in my sunroof. And the loose rear view mirror? He said that was an easy fix. They just had to tighten it. We got back to the lot and Tom introduced me to Carey Riggsbee, one of the Service writers and explained what needed to be done. Carey was also extremely polite and friendly as wrote my car up. We left the Camry there, went on a two-day trip in the Prius, came back, picked up the Camry and it is now an absolute joy to drive it again. No annoying rattling noise and my rear view mirror stays in place. All under warranty, thanks to Tom and his team. As I said, I live in Thousand Oaks, CA. It is approximately a 45-minute drive to Northridge Toyota when there is no traffic, but the drive is worth it. I will NEVER go to Thousand Oaks Toyota again. I am now and will always be a loyal customer at Northridge Toyota. Toyota is very lucky to have Tom Foley working for them. If all service departments had a Tom Foley in their employ there would be a lot more happy customers in the world.Cindy WallaceThousand Oaks, CA

JimDH

Oct 31, 2011

Since 1959 I have owned nearly 20 new and used cars. In all my experience, Northridge Toyota is, hands down, the best car dealership Ive ever done business with. As an Electronics Engineer I am technically very savvy and therefore hard to fool. Over the decades Ive actually walked away from sales people when I detected they were feeding me a line of bull. Not once did that ever happen at Northridge Toyota! Those people are honest and straightforward, including all the folks Ive dealt with in sales, finance and service. (In particular, Paul Brown in sales is my all-time favorite!) It's just so obvious that everyone there enjoys helping customers and insuring their needs are met. In fact, all the customers Ive spoken with in the service area while waiting for my car to be looked after have voiced the same opinion. For all these reasons and more (including great pricing), I bought a 2011 Camry XLE V6 in January and a 2012 Camry LE (4 cyl) in October, both from Northridge Toyota. In fact, I purchased the XLE after first walking away in disgust from a large Toyota dealership in Ventura County, where I had been totally ignored for 30 minutes while salesmen stood nearby chatting with one another. I attributed their obvious lack of interest in me to my shabby work clothes and to the 20-year old Honda I drove in with. Finally, though, after receiving no help from sales people I had stood as close as 6 feet away from, I got into my car and left. Later that same day, I drove to Northridge Toyota. And, while still wearing those same raggedy clothes, I was greeted warmly, treated with respect, and bought from them a 2011 Camry XLE. In the next few years Ill be replacing my old Honda Accord with a new Toyota. Obviously Northridge Toyota will be my #1 choice when I do!Theres one more thing Id like to say: I truly believe Northridge Toyotas service department is beyond exceptional -- maybe even the best in Southern California. Thats because, compared to most other Toyota dealerships, they employ an unusually large percentage of repair technicians with the highest level of certification. I know all this may come across as sounding like a giant sales pitch. But it's not. Im just a customer and an admirer of Northridge Toyota, who sincerely believes they have earned your attention. Please check them out for yourself. Talk to Paul Brown or any of the other sales reps, and I know you'll agree that everything I've said here is true.

Telala

Oct 26, 2011

This dealer is no good. Since the start they gave me questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of dirt, that oil changes would clear this up, and there was no issue. Fine. Well 2 yrs and 20k miles later, still squeaking. I left at the dealer after my oil change two weeks ago, brakes squeaking (under their dirt theory they should have been fine) and took it to a trustworthy source, and did a brake check. The dealer told me my brakes were fine, but the squeaking was clear, something was wrong, and there was, my front brakes needed to be replaced, there was a crack somewhere, and the rotors needed to be sanded or shaved down. The dealer should have seen this at the time, and not told me my brakes were fine. Either they do crappy brake checks, or they want my bad breaks to ruin more of the brake systems to make more money. No $5 oil change will entice me to go back there. Not to mention, shouldn't my brakes still be good at 20k miles in 2 years? Makes me think they were bad to start and they never told me. There's been some other questionable communication as well, sum total opinion, try another! Breaks are fixed now, $200 bucks later, no squeaking.

yolita58

Jun 27, 2011

Hi to All,Just wanted to share with everyone my experience at Northridge Toyota CA.Gideon Larranaga for being so patient with me by answering all my question (even though they were too many) and for helping me to get the best car ever, My first car.... Toyota Corrolla 2006To Mike Jarramillo for being the best with all the long paper work, He made it really easy for me...and gave me all the information in English and spanish and gave me the best advise about my car.. and finally..... to Regge Bard for getting me the best deal with my car and the payments I was looking for....Sincerely,Yolanda E. Gomez Cabieles818-282-2610

Corax

Jun 23, 2011

Brought my 4Runner for a scheduled maintenance service and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as something minor and never explained what the procedure would entail. My car was factory equipped with sports pedals (came as a part of sports edition package) and when I came to pick it up after the service was done, it turned out that they took the sports cover off and simply sawed off the bottom half of the basic pedal without even filing the edges off and left it like that! They called to ask me if I wanted to have my cabin air filter replaced (part of the scheduled maintenance) but never bothered to ask for my permission to ruin my gas pedal like that. Service manager Tom Foley was very patronizing and downright dismissive, refused to even consider restoring my car to the condition prior to their procedure and insisted on delivering a "safety lecture" instead. He didn't seem to care about losing a long time customer and simply gave me a 1-800 number to call Toyota directly. They weren't much interested either and simply had another customer service representative from the same dealership call me only to keep lecturing me about safety further and to keep giving vague and meaningless promises about "investigating their options" and "researching the ways they could remedy the problem".In my view, there is nothing to "investigate" nor "research" - the "problem" is essentially very simple and so is the remedy, all they need to do is restore my car to the condition it was in before they ruined it. It has nothing do with neither "safety", the car served me without a hitch for 90,000 miles but my shoe slipped off the pedal several times since this happened. Bottom line: t is about damaging my property without even asking for permission and about their refusal to make it right.I will never do business with this dealership again.

jhaulbrook27

Jun 3, 2011

I came in with my wife and purchased a new 2011 4runner. We added the navigation and rear reverse camera. I pick up the car and it has a cheap aftermarket navigation and it looks like crap. I ask them about it and they say there's nothing they can do its already installed. Then I realize that the back up camera isn't working. Its because there is no camera when they assured me it would be. Now I have to sit around and wait an hour because every manager they have is in a sales meeting. I feel lied to, misled, and ripped off

ATwistedRN

Mar 13, 2011

matt is by far the best customer service representative i have encountered at northridge toyota. i have been there a couple of times looking & was so disappointed the first time i went that i swore i would never go back. matt is friendly & answered all our questions in a respectful manner. i would have bought from him except that the car i wanted (in the color i wanted) was not available.

dsenit

Jan 23, 2011

The whole experience at this dealership went well. We did not feel any pressure to buy something we did not want. Everything was explained to us in a professional manner. Most of the time buying a car at a dealership is not a fun experience (hard sell).

socalhines

Jan 10, 2011

Awesome experience! I have bought and leased a number of cars over the years, but the experience my family and I had at Northridge Toyota was the BEST! I've already lined up a friend to go down and look at a Highlander with them. I look forward to working with them in the furture. With great respect and confidence,Russ Hines MD

mdoll1519

Dec 18, 2010

Two days ago, I purchased a certified pre-owned 2009 Prius. From start to finish, the process was smooth and enjoyable. I first called about the car after seeing it online and George had it pulled up front with the keys ready to go when I arrived. George and Paul were very friendly and informative and worked hard to get me the best price with the features I needed. They even stayed 3 hours past closing time to be sure I felt comfortable and informed! Mike was just as friendly, helpful, and easy to work with in the financing department. I never felt pressured or hurried to make a decision. Since I added a few features, I new to expect a call from Edith in the service department, but I didn't realize she would call the very next morning to get me all set up to bring the car in as soon as possible, so I could enjoy driving my car well before Christmas. The whole team is friendly, informative, and very helpful. I enjoyed the experience and will definitely refer this dealer to my friends and family!

123tbge

Dec 13, 2010

my second car from Northridge Toyota. we got certified used toyota. Reggie and Dimitri worked hard to get me good deal and good finance. quick and easy transaction. my friend is looking for a car. we are defenately will reffer the to these guys.

Karenroger

Dec 12, 2010

they are the friendliest dealership I have ever been to.Plus extremely helpful.The sales manager Simon Greenberg was also very helpful.Tami was extremely patient with me and was really professional.The color,price and payments were actually lower than I had planned for which was an added bonus.

Lucian Warren

Dec 12, 2010

This was the easiest new car buying experience I ever had. There was no pressure and the whole process was quite speedy.That goes for Tami, Reggie and even Mike, the finance guy. Since I bought a Tundra four years ago, Tami has stayed in touch with me, so when the time came to buy a new car, the choice of starting at Northridge was easy and then I didn't have to go anywhere else. I bought a car that had an advertised price in the newspaper and there was no attempt to persuade me to buy something different, so the price was right at the outset.

mtaphorn

Nov 30, 2010

Everyone was very helpful and made the process very easy and quite enjoyable. I would definately reccomend this dealership and would purchase another car from them. I didn't feel like I was being haggled, the price was fair and the service was great.

billharden

Nov 17, 2010

I have found Northridge Toyota to be very honest. I requested new brakes on my Avalon while buying some new tires. The mechanic called me and told me that I didn't need new brakes and that I had plenty of wear left. I was surprised because an independent Toyota mechanic had told me several months earlier that my brakes were almost gone. Toyota of Northridge could have gone ahead and easily cheated me, and I would not have known any better.

cs4ks

Nov 17, 2010

We received the VIP treatment as soon as we stepped foot on the lot. Eveyone we spoke to and dealt with was courteous and professional. This was truly "the best" auto buying experience we have ever had. They really wanted to make our car buying purchase work for us. Excellent marks in all areas!We would definitely recommend this dealership to family and friends!

1pfk

Oct 26, 2010

I HAD TO HAVE MY PASSENGER SIDE VIEW MIRROR REPLACED ON MY 2009 HYBRID CAMRY. DUE TO THE FACT THAT SOMEONE BROKE THE MIRROR ANDDID NOT LEAVE A NOTE, MY INSURANCE COVERED THE COST. OF COURSE, THEY FIRST HAD TO ESTIMATE THE COST OF REPAIR. I INSISTED THAT I WOULD ONLY ACCEPT A NEW MIRROR PROVIDED BY TOYOTA ANDTHAT I WANTED MY DEALER TO HANDLE IT. OF COURSE THEIR ESTIMATE WAS NOT VERY REALISTIC. HOWEVER, NORTHRIDGE TOYOTA, MY DEALER, GAVE ME A VERY GOOD PRICE ON THE NEW REPLACEMENTPART AND THANKS TO MR. FOLEY, HE NOT ONLY GOT THE LABOR COST DOWN SO THEINSURANCE AGREED TO IT, BUT HE PULLED THE PART FROM THE PARTS DEPARTMENT,AND HAD IT ALL DONE WHILE I WAITED. HE DID IT ALL WITH CARE, CONCERN AND MADE IT A GREAT EXPERIENCE FOR ME! WILL I GO BACK? YOU BETCHA!

Mirella

Oct 23, 2010

My name is Beatrice, I have previously bought 5 cars from Northridge Toyota and I have always delt with George Arau and his sales manager Paul. My experiences with this dealership, along with George and Paul in sales have been amazing.They have always been able to find the right car and deal for me.Northridge Toyota will always be my first choice when i'm ready to purchase my next new car.

gailpowers

Oct 21, 2010

The customer service at Northridge Toyota is top notch! I have always been treated like I am the most important customer there. Everything is explained up front, there are no surprises on the bill when the work is complete, and any questions I have asked are answered honestly and thoroughly.We have all of our cars serviced at Northridge Toyota because I know I'm getting genuine Toyota parts and I feel confident that the work will be done correctly and in a timely fashion. I've only had one issue in the almost 6 years of doing business with them, and it was addressed immediately at no charge. I feel their rates are competitive and fair. On 2 occasions, I had big ticket work done and I was given a small discount to help with the cost. It wasn't the amount that mattered, it was the courtesy I deeply appreciated.It doesn't matter who I am speaking to, from Porter to President, I am always greeted with a smile and a hug, or friendly handshake. It brightens my day when I go to get my cars serviced!We always work with Peter Melendez and Tom Foley, who have treated us with great respect, courtesy and sincerity. I feel I have created a great working relationship with these 2 men and I wouldn't trade that for anything.We will be lifetime customers at Northridge Toyota no only because we are treated well and are offered great service, but because the owner, Sam DiMaggio has gone out of his way to make us feel at home there. 10 thumbs up!

johnccca

Oct 20, 2010

I have had two new Toyotas since 1985. A 1985 Toyota Corolla and a 2004 Toyota Prius. And for the last 23 years I have had them serviced by Tom Foley, who is now the Service Manager at Northridge Toyota. I met Tom 23 years ago at a different Toyota dealership and from the very beginning he was always extremely friendly, courteous, professional, fair and honest. A true man of integrity. All these qualities in one person are very hard to find, which is why I have followed Tom each time he moved to other Toyota dealerships. How much do I value him and his service team? I live in Culver City, CA and travel 35 to 45 minutes to go to Northridge Toyota to have my Prius, with over 138,000 miles on it, serviced. And I never hesitate to recommend him to my friends and family who own Toyotas. As long as Tom is there that's where I will take my Prius. And if he moves to another Toyota Dealership that's where I will go to have my Prius serviced.

SGWdesigns

Oct 14, 2010

I was truly happy with my purchase. Gideon was very thorough about the car and all it's specs. I personally hate dealing with dealerships but I have to admit, Gid made me and my gf feel very comfortable. No hassle and we got the car of our dreams. If you want to buy a Toyota, buy one from Gideon at Northridge. I cannot stress how easy everything went and even a couple days after our purchase, he gave us a follow-up call which was cool, just checking to make sure everything was ok. I appreciate that alot. Thank you.

gregoryalan

Oct 11, 2010

great experince,..friendly, this was my second car from tamie,...and im very pleased.....i dont have more to write,...if it isnt broke, then don't fix it.....i was very relieved that tamie was still there,...and i always get her postcards in the mail,..and i like how she keep her name and face in my brain with the attention she provide through the mail...thanks a bunch,...tamie and northridge toyotagreg a reid

lnnachka85

Oct 11, 2010

Very professional and helful. They helped me pick the vehicle that suited my needs and budget. Dimitri helped me pick the vehicle. He knew all the details about the car and was able to answer all of my questions. Paul and Reggie helped with the financing. Everything was done in a timely manner. I had an excellent experience. I will definitely recommend this sales team to friends and family! Will definitely come back next time!

Bobbee

Oct 10, 2010

Alex Grigoryan was my sales rep, and he must be new because he wasn't well educated on the Prius. First Alex and Reggie Badr told me they had no 2010 Prius' left on the lot,and then suddenly they find out there's abt. 6 of them in the back lot. I test drove a blue Prius and it drove well. But I decided on this silver one I bought. Alex didn't even offer me to drive it and said he would check it out, but said, he was sure it was fine, because they had gotten that shipment in just the night before. WELL... after driving it home, when pushing down on the gas peddle, there's a delay in the car shifting into gear. My foot is halfway down before it does go into gear. The picture of the battery on the front dashboard does show that its a full battery either. The blue car I test drove went into gear right away. Alex was a fake, he just wanted to make that sale, and was irritated with me everytime I had a question, and just said "lets move on, and answer questions later. He just was in a hurry to make the sale. He rushed me through all the paper work, and even gave me the wrong date to sign on the bottom of ea. page. I wasn't exactly sure of the exact date, so I just wrote what he told me, of 10/10/10, which actually the date was 10/9/10. Luckily the finance lady had put the right date on everything that she had me fill out. Alex is not even listed on your web-site, so that made me leary. I hope I didn't purchase a lemon. I am planning on calling the dealership today and tell them everything. I didn't sleep at all last night and was in tears. So many complaints about the way Alex hurried me up filling out the paper work, and was a bad salesman. No education in Prius' at all. I traded in a perfectly wonderful 2008 Camry for this Prius. I've just had my eye on the Prius for years now and really wanted one to save money on gas, etc.

lorikleiman

Oct 9, 2010

My experience at Northridge Toyota was smooth from start to drive off. Lisa Plowman....fantastic salesperson, helped me narrow down the car I wanted and the financing was easy. I traded a car in and received a fair price towards the purchase of my Prius. I felt taken care of and when making a purchase this important that is tremendous.

ashgrnbrg

Oct 4, 2010

My boyfriend and I bought a car from Northridge Toyota and we are so happy. The process was so quick and easy and I got a great deal. I would definitely come back here and would also recommend my friends to come to Northridge Toyota. Thank you Tami and Simon!

Nash88Cam

Oct 4, 2010

Many times when people go into searching for a car they fear the process being long and drawn out. At Northridge Toyota I didn't experience any of that. I was able to go through the process relatively fast and harmless. The staff was attentive, friendly, and welcoming every time my family & I came into the showroom. It honestly made it easier to trust the brand because there was not much if any waiting without an employee making sure I had been helped and properly taken care of. Not only within the car industry but within customer service & sales experiences in general that is very rare, especially when it's genuine. I had a fantastic experience at this dealership and recommend it without hesitation to anyone in search of a new, affordable vehicle and with fantastic customer service.

elange99

Sep 30, 2010

I have leased/purchased many cars in the past and this was by far my best experience. Everyone I encountered at the dealership was friendy and curteous. They definitely delivered service with a smile. To top it off, the deal was the best I could find. I will be back for my next vehicle.

mayoung

Sep 30, 2010

I am a repeat customer of Northridge Toyota and have referred several family members and friends. So far our "circle of family and friends" have purchased or leased almost 20 cars from Northridge Toyota. The staff is warm, very friendly, trustworthy and super informative. My sales person Inna made me and my family feel like her own family! I can't imagine buying a car from anyone else, and spending time at Northridge Toyota, whether purchasing a new car or having my car serviced, has always been a truly positive experience.

translaw38

Sep 28, 2010

I have been a customer of Northridge Toyota for almost 10 years. Carey Riggsbee in service is a significant reason that I continue to have my vehicles serviced there. Carey is cordial, responsive to my phone calls/questions, and never tries to sell me on a service that isn't necessary. Likewise, my experience with Lisa Plowman and Sam DiMaggio in sales has been extremely favorable. Once again, these individuals understand/appreciate that a customer's time is a valuable commodity, and do their best to "cut to the chase." I have purchased two vehicles from Northridge Toyota, and Sam and Lisa are the reason why.Overall, a great dealership that continues to offer superior customer service even after the sale is completed.

waldowaldo

Sep 28, 2010

Mirna and Northridge toyota were the best care buying experience i have ever had. Mirna had all the answers to my questions at her finger tips and was a pleasure to deal with!!! I will be sending all of my firends and family to Northridge Toyota. Sam DiMaggio, the GM, was also great help.

Prius Driver

Nov 24, 2009

My check engine light came on in my 2005 Prius. I brought it in and left it. They called a few hours later to say it was the inverter water pump and the cost would be $535.00 to replace it. I told them to do so. (What choice did I have?) I picked it up and drove it less than 12 miles before the CEL came on again. Turns out that their mechanic failed to connect the wiring harness to the new pump!?!?! I took pictures in to show them that the wiring harness had not been connected. They were apologetic for their oversight. Conveniently there were no managers on site. I stopped by the Customer Relations Manager's office to explain the problem to her. What did I get out of that? A cup of Earl Grey tea. Come on folks! Let's serioiusly address your problems and own up to your mistakes. Now I'm left wondering how badly damaged this new inverter water pump is due to the mechanic's blatant error in not connecting the wiring harness. This hasn't left a good first impression on me.

pgv77

Feb 25, 2009

they stole an item out of my car when servicing it and when I asked them to replace it they were very insulting and beyond rude. It was an item that was in my car when I bought it. It came with the suv but they took it out when I took it in for general serving. They are thieves, stay away. I will have to file a police report.they said if they replaced it that would be admitting to stealing and they couldn't do that. After I bought 2 cars there. What scum bags!!

yanges

Nov 1, 2007

i recently bought my second car [2008 xB automatic] at Northridge Toyota/Scion and was really pleased with my experiece and wanted to give a brief review of this dealership.Inna, the internet/fleet manager was extremely nice and helpful. even though i was still in the process of finishing a deal to sell my Solara, she ordered my Super White xB from the docks brought it up to the dealership.it could not have gone smoother, as i sold my car last Tuesday, went to the bank and paid my Solara off, then went to see Inna that same night and my xB had arrived the night before!i picked it up w/ 7 miles on it and am really enjoying it. i had forgotten how much i liked my original Polar White xB!i got another surprise today from Tom Foley in the service department - my first intstall of any accessories i may have picked up [CAI, steering wheel etc.] is going to be $50 an hour for the install, saving me some bucks on the install.i highly recommend Inna for any purchase, not just a Scion!