Used Cars for Sale at Niello Audi in Sacramento, CA

Evers

Jan 24, 2014

I have purchased 4 cars (S8,S6,Q5 hybrid,Q7 tdi)and am about to swap into a A8 tdi over the last 8 years or so from Niello Audi and they could not be more professional. The whole experience from discussing which car is right for me and my family's needs to the actual purchases (or lease) was smooth and fair. In an incredibly competitive arena these guys are the best. I have checked their prices and they are never out of line. Cain Carter does a great job as well - from the sale to all follow- up items.

Mark Neave

Jan 24, 2014

Excellent service and great follow up. We enjoyed our buying experience.

Zdoc

Dec 11, 2013

Niello Audi did not disclose previous service records showing tires having burn marks and brakes, rotors, calipers being replaced at 1552 miles. Service notes went on to state that appeared as if car was driven on a track. Most llikely car was abused with burnouts and launch mode starts that Niello Audi hid from me. The service report was mailed to me 2 weeks after purchase of car. Niello Audi dealer said car only had routine maintance due to being over a year old. This kind of deceipt is unacceptable.

Satisfied Buyer

Sep 10, 2013

I purchased a certified pre-owned A3 from Niello and was very pleased with the entire experience. Tammi Chance, the salesperson, was very professional and responsive in helping me find the A3 configured the way I wanted it. The dealership also gave me slightly more on my trade in than the price we had discussed over the phone (sight unseen). I was very pleased with Niello and Tammi Chance, and would recommend them to others looking for an Audi.

p.c.

Sep 6, 2013

have used niello several times 4 service. 2 perform basic service it took over 5 hrs. 2 get me in and out. everytime! i live 2 hrs away this consumes most of my day. my last service was supposed 2 be free, they tried 2 charge over$ 600.00 4 this free service,i even had mailers saying it was complimentary. don't trust these people.

Tahoe Audi Guy

Aug 18, 2013

I purchased 2 new Audi vehicles from Niello over the past 6 mos., each time dealing with Cain Carter. The entire experience both times was flawless. I tend to be very particular and Cain put up with all of my specific detailed requests with a smile. I would highly recommend them!

sactown

Aug 16, 2013

Great experience! We just bought our 2013 Audi Q7 with Kyle. He was very personal, friendly and knew the brand very well! thank you Kyle!

CPMMD

Aug 16, 2013

Purchased my RS5 through Cain Carter. My second purchase from him and Niello, and, as with the first, the entire transaction was flawless. Service for my previous Audi (an S5) was always superb and as promised.

Big Bill

May 3, 2013

Once in a million 19 Apr 2013 I was perfectly happy as I was leaving the hardware store on the 19th of March until a speeding vehicle hit my cherry 2001 Acura CLS and totaled it. I was going to drive that car until the wheels fell off, but I thought that dream ended before the last piece of chrome hit the pavement. I was wrong. A few days later the insurance matter was settled and a check was on its way. I had not given a moments thought to the replacement car. But as I sat in front of my computer I Googled to see what was out there and started with a search for a 2001 Acura CLS. As incredible as it may sound the first hit on my search was a 2001 Acura CLS, less miles than on my old car, with a price slightly less than the insurance payoff, placed on the market just a few days ago and it was located less than four miles from my home at Nello Audi. First thing in the morning I was greeted by Tammi Chance and lead to the car. It was identical to my totaled car. Same color, inside and out, same accessories and in cherry condition. After a ride Tammi lead me through the paperwork with the attention and professionalism one would have expected when buying a new Aud i. Within a few minutes my dream returned. I was going to drive a 2001 Acura CLS until the wheels fall off. The total experience with Tammi Chance, the financial office and the service department was exemplary. I just have one challenge and that is deciding if I want to have Nello Audi or Nello Acura servicing my car. I will make the logical decision when time comes and I do look forward to having some fun with Nello Acura on the next routing service explaining how my car has a different VIN. A very Satisfied Customer of Nello.

artemka

Mar 13, 2013

my car is audi a6 2012 has a salvage title. I need to reprogram my new interface Gateway on the car, and i found that only audi dealers can do it(special PIN required). I made an appointment and explaining everything what happened with the car. When i brought the car to the Niello dealership they told me that they don't deal with salvage cars and send me to another audi dealer who told me the same thing. I know that should be solution from this situation, but i just want to point that i received absolutely unprofessional service from tech guys in Niello Audi dealership.

mlkagan

Oct 18, 2012

This was the 2nd car I've bought from a Niello dealership. Both experiences have been stellar. I love my new Audi and the service from start to finish couldn't have been more perfect. My previous car was a BMW-M3 and I wasn't totally sure what I wanted as a replacement. Rob Davis helped me weigh the "pros and cons" and I am extremely happy with the choice I made. Rob found the Audi-S5 in the color, with the interior and options I wanted, and had it ready for me to pick up in a flash. I was pressed for time 2 days later when I actually purchased my car. Steve Townsley had everything processed like clockwork. I appreciate their product knowledge and friendly services more than they know! Additionally, I had some extra items installed about 3 weeks after purchase. Niello Audi's Service department was just as wonderful and considerate. Erik Carr couldn't have made anything more convenient for me. Niello has a fan in me and I recommend them to others all the time.

Zack Goldenberg

Oct 18, 2012

This is my 4th car purchased from Niello Audi since 2002. Niello Audi continues to exceed all of my expectations. I was in a pinch as I was transitioning jobs and my past car was owned through my former employer. Rob Davis was able to locate, negotiate, and provide me with an exceptional offer out the door. I was at the Dealership for less than an hour and was able to sign all of the paper work and drive off the lot with an extraordinary white glove service experience. I will continue to refer and purchase our families vehicles through Niello Audi

Satisfied Customer

Sep 14, 2012

We had identified a certified pre-owned Audi A4 as the car in which we were interested, and because Cain Carter had received good online reviews for his Internet work, we went first to look at one at Niello. Cain was very attentive in responding to our inquiries and in setting up an appointment with us, and made our experience at the dealership pleasant and stress-free - a far cry from the experiences we've heard about from others even at a time when so much information previously available only to a dealer is also available to a consumer. We purchased the car, and Cain and the dealership have followed up with us, making certain we continue to be happy with our purchase. We expect to return to Cain and Niello in the future.

Happy in Mill Valley

Aug 17, 2012

This is the 3rd car I've bought from Niello Audi and my experience gets better every time!

MJ

Aug 15, 2012

We have purchased three vehicles from Niello dealerships and each experience has been the same; enjoyable with no hassles. Our most recent purchase was at Niello Audi and our salesperson, Rob Davis, was extremely knowledgeable and very accommodating. Prior to visiting the dealership I called to see if the vehicle we were interested in was available. When we arrived at the dealership the following morning, the car was ready out front, Rob came out and greeted us, we test drove the car, signed the paperwork and drove off. Easy! If you don like the usual hassle of buying a car, skip the other dealers and go to Niello.

Jason

Aug 15, 2012

I recently was in the market for a new car. I narrowed my search down to a few different cars before I visited Niello Audi. After visiting Niello the decision was easy. I worked with Rob Davis who provided excellent customer service throughout the entire process. I've had the car over a month now and could not be happier with my decision. Truly a great car buying experience.

Race car driver

Aug 14, 2012

Great customer service. I think everyone should get an Audi they handle so well. I will definaltley be back when I'm ready for my next one.

Niello & Robinson Client

Aug 14, 2012

My experience from the initial phone call to driving away in the car was excellent. I had idenified the car I was interested in and called Niello due to its inventory and reputation and began working with Nicole Robinson. She help me work through the process of confirming the car I had initially identified was the right car for my needs. From then on Nicole quickly, professionaly and thoughfully moved me through the finance and purchase process to the point she handed me the keys to a car that I truly enjoy driving. Thanks Niello and Nicole.

Happy Service Customer

Aug 14, 2012

Service Manager: We recently had some extended problems with our 2007 Q7, which until now has not presented any problems at all. There apparently were multiple simultaneous problems having to do with the fuel system. Fortunately, the car was still under the extended warranty. Although the experience was very frustrating, lasting over a month, Niello's response was commendable. In addition to Niello service staff, outside engineers from Audi America were consulted. Scott Bunker, our service agent, kept us continually informed as to status and next steps and arranged for the loan of an A4 (a terrific car) while our Q7 was being repaired. While I certainly hope that this sort of problem will not occur again, I was very pleased with Scott's and Niello's response and concern with the situation. Thanks for the good service. And we still love our Q7. Ben and Gloria Williams Satisfied Audi Customer

Baby boomers

Aug 14, 2012

My husband and I from the time we spoke with Philip and Cain on the phone to the moment we stepped into the dealership we were both amazed at how nice and pleasant the shopping and buying experience was. We just love our car and the dealership is a very fine and well run company to the buyer. Again we can't thank you enough for the wonderful car buying experience. And in the future if we need another car we will definitely remember neillo Audi.

Audi lover

Aug 14, 2012

Todd our Sales Man was great, the entire experience very relaxed with no dog and pony show, that is annoying! We love the service at Neillo Audi. This is our 4Th Audi from Neillo.

New Car Owner

Aug 14, 2012

I am very impressed with the manner with which this dealership's sales, finance, and parts personnel approachs treating it's customers. Several people were awesome in the way they explained the process and made certain my experience was pleasant. Peter, my sales coordinator, Mark and Steve my finance processors and of course the Sales managers, detail technicians and parts clerks (Dee). My thanks to you all and your extended Team.

Meliss

Aug 14, 2012

Purchased a new Audi Q7 Tdi from Rob Davis in July. Absolutely am in love with my car and had a wonderful experience with Rob! He is professional, prompt, and always available by cell phone to answer addl questions about my car even a month after I purchased. Wow! Thanks again Rob! Melissa S.

Audi Owner

Aug 14, 2012

This is our fourth vehicle leased at Neillo Audi and we have been pleased with each experience. Rob Davis gives us all the facts, is very knowledgable and gets us through the whole process quickly and easily. He doesn't hard sell and he doesn't waste time trying to talk us into anything we don't want. There's no haggling.

Eddie

Apr 11, 2012

The dealership is outstanding, from the initial handshake to the final purchase the service was friendly, honest and respectful...a very positive buying experience. Rob Davis, the sales associate, was professional, personable and reliable. He made the whole experience work and was a great representative of the brand.

Audi Fan

Mar 28, 2012

Great service from start to finish. Our sales professional assited us with the ordering of our new Audi Q5 and coordinated the process every step of the way.

Audilover

Mar 20, 2012

My sales associate Todd was friendly and efficient. He knew what we wanted and we left the showroom knowing we would be happy with our purchase. I plan to return for an additional vehicle within the next two years.

RunRagged

Mar 20, 2012

After being treated with utter disdain and disrespect at a different local Audi dealership, we went to Niello and have been incredibly surprised and delighted by the incredible customer service. Our salesman even called us on his day off to given us an update on the status of our cars. Everyone we have dealt with at the dealership has been incredibly friendly and professional and we recommend Niello Audi to everyone that we talk to about our new cars.

meis1212

Feb 8, 2012

Everything was excellent, from the selection of used cars to the dealership's facilities to the friendliness and helpfulness of the sales and service people. Niello audit is the place to shop. Ask for Cain, the internet sales guy, and you will not be disappointed!

ranchracer

Feb 7, 2012

Great buying experience. Great vehicle. Would buy from this sales person and this dealership again.

Shahrukhjee

Jan 20, 2012

I highly recommend Cain Carter of Audi Niello. He is honest, respectful and very professional sales man. I just purchased a 2004 Lexus LS430 even though my budget was pretty low but he was able to convince his management to meet my budget requirement. It was really pleasure dealing with him and in future I will only buy a car from Cain Carter of Niello Audi.

Sporty Spice

Jan 14, 2012

I have purchased three Audie's from Niello Audi since 2008. I love the cars but also the experiences I have had there. Always nice people, great service and a no hassle no pressure experience. My last purchase with Cain was great and for a car purchase pretty fast. Everyone involved from the trade in guy to the finance manager and of course Cain made it a fun and enjoyable process! I am a customer for life... Liz Ross

Forever Audi

Jan 12, 2012

We recently purchased an new A6 from Niello. From the moment we walked through the door we felt comfortable. Our salesperson was extremely responsive to our needs and spared no effort to see that they were met. The "normal" test drive was not sufficient to which they offered for us to take the vehicle overnight. The end result is that we purchased the car we wanted at the price we expected without any pressure. Our salesperson has continued to follow up with us to ensure that we enjoy all the features or our A6.

Quality Car Enthusiast

Jan 8, 2012

We recently purchased a new car at Niello Audi. We choose this location due to our past excellent experiences with Niello Audi, Porsche and Land Rover. The entire team is great and we are loyal customers.

ABCDE

Jan 5, 2012

Extremely happy with auto purchased and service received at dealership.

Physician

Jan 3, 2012

The sales team was very knowledgeable and not pushy when searching for my exact vehicle. They were very patient and pleasant to deal with. I enjoyed 'not feeling like I'm being pressured.' They were able to find my specifications for a vehicle and give me good incentives twitch the deal. I definitley recommend checking Niello Audi if you are looking for a car.

Audiowner

Dec 30, 2011

From a pre buying experience a week prior in which I was made to feel like an important customer, while looking at used vehicles, to the actual buying of my new Audi, the Niello customer service was above my expectations. I asked to see a vehicle with specific features and as there was one on the lot, it was driven up for me to look at and drive. I dealt with two sales people who worked as a team to make this the easiest most unique car buying experience I've had. Zero pressure, zero attitude, just quiet competence and professionalism.

ogeewiz

Dec 30, 2011

Excellent friendly help and service.................................

Brian

Dec 29, 2011

Highly recommend the car and the dealer. Ask for Todd

11111

Dec 29, 2011

I read all the reviews and technical information I could find and then sent my wife to look at the Audi A7 after looking at Mercedes,Lexus and BMW Sedans and SUVs. My wife fell in love with the sexy lines of the car and test drove it to fully appreciate the sporty feel of the Audi sedan.She immediatly called me and said "Pull the trigger" I had already done online price shopping so I knew what I wanted to pay.I found Niello to be easy to work with,there pricing was excellent along with the sales process. As a buisness owner myself I understand the importance of customer service as does Niello. I would highly recommend shopping Niello for your next car purchase

Audi Lover

Dec 28, 2011

My experience at Niello Audi was fantastic. My salesperson, Stan, was very professional and easy to work with. My car is perfect and everything I was looking for. My husband is tall and feels that the seats are very comfortable and the headrests fit him perfectly. Overall, I have only positive things to say about Niello Audi and Stan Barney.

2nd time Audi Owner

Dec 27, 2011

I have never has such a positive buying experience as I had a Niello Audi.

Docsusan

Dec 27, 2011

After driving the loaner, an S4, for a week while my 04 Cabriolet was receiving some fairly non-routine servicing, I wished to Stan that I could trade my old,, newly serviced car in for the S4. He was luckily able to locate the only new one they had on site, and gave ne a good deal. It was much more money than I have ever spent for a car, but after driving the loaner I new this was amazing quality and a great investment. Stan and Eric in service, have given great support helping me learn and enjoy more about this fantastically techical car.

Snowman

Dec 27, 2011

As car shopping goes, this transaction was very good. A little haggling on price, but Rob Davis found the car I wanted, at a good price with minimal drama. They stayed late to accomodate my schedule, and there was no over the top pressure to sell me things I didn't need. Overall a good transaction.

NewCarBuyer

Dec 27, 2011

My wife and I were in the market for a new vehicle. Cain Carter from Niello Audi has been extremely helpful during the entire process. At the beginning of our shopping journey we were unsure of what we really wanted. We started looking at the Audi A4 models. After a lot of homework and test drives we had decided that we wanted something with a little more room. At this point we started looking at the A6 models. The new vehicle was really for my wife and unknown to all of us she really liked the Q5 models. Cain was really great and arranged for an early morning test drive for us before we left town for a vacation. Cain helped us ordered the new Q5 with the exact specifications that my wife wanted and kept us informed of the current status of the car as it worked its way through the manufacturing and delivery process. Cain was even extremely helpful at making the delivery of the car special for my wife. I had visited the dealership before picking up the car and given Cain a Tiffany key chain for my wife. Cain had the key chain waiting in the car for her along with a big red bow on the car. The entire process of deciding what we wanted to purchase, the process to order the car and the final delivery were a complete pleasure. The purchase of our new car from Niello Audi with help from Cain Carter has created a very positive experience. I would completely recommend both Cain and Niello Audi to others.

Caring Consumer

Dec 27, 2011

Cain Carter embodies exceptional Customer Service skills, and was/is a pure delight to work with. His responsiveness to each and every detail of a transaction is beyond reproach. Cain's professionalism and caring attitude is refreshing and renews my belief that Exceptional Customer Service still exists in this fast paced email driven world of ours!

AudiR8

Dec 27, 2011

I have always received excellent service from the sales staff and the service department from all of the Niello dealerships.

peetiedog

Oct 7, 2010

I own a Lincoln, a new Ford F150, an '08 Audi TT and an Audi Q7 4.2. I drive 20mi. to get my Ford & Lincoln serviced, but I drive 60mi. 1-way to get my Audi serviced. To me having my cars fixed right the 1st time is extremely important to me, also I'm very particular and not a very patient customer. Niello Audi has a state-of-the-art, totally brand new facility, with the most high-tech and modern equipment available. Even Audi passes up several closer dealers to bring their 'Driving-Experience' & 'Racing-Experience' vehicles at Sonoma County's Infineon Raceway to Niello Audi for service and repair. Niello Audi's tecnicians are top-notch and highly rated, but best of all John Garcia, my service advisor, is the best in the business. It's easy to see why he's consistently rated amoungst the top Service Advisors in Audi's Western Region. He's highly professional, very knowledgeable, totally committed to the brand and extremely passionate about his job. He's also very personnable with great follow-up and follow-thru on his committments. Oh BTW, I agree with the previous review, that Scott Bunker is very good as well, 2nd only to John Garcia. If John's not aroung, Scott is the only other advisor I will deal with, he's young and got a lot of growing room left. LOOK-OUT John, that Scott kid is gunnin for you, and he's really packin! Take my word for it, if you own an Audi and you're fanatical about your cars, and want exemplary service + superior attention, Niello Audi is worth the drive. I'd gladly drive double the distance for the quality service they provide.

nicramos

Oct 19, 2009

This dealer is absolutely spectacular! It is the newest Audi dealer and service facility in the area, maybe even in Northern CA, and wow does it show. Not only do they have the largest selection of new and used Audi's in the region, but they are the official dealer that services ALL of the Audis used in the Audi driving experience in the bay area, these include RS4s, S5s, R8s, and even the new R8 V10 (They got 10 of these before the MSRP was even announced to the public!!!). I only schedule service through Scott Bunker in the service department as he makes sure my Audis are in perfect condition when they are returned to me. I have an A8 4.2 and an A6 4.2 and have had no issues where the dealer could not address the problem in a quick and timely manner. I would say the only con about the dealer is that some repairs/services can take a few days to take care of, but the bottom line is that everything will be taken care of the first time. They offer loaner cars free of charge and they are all new Audis (some with less than 1,000 miles), I have had A3s, A4s, and Q7s, all of which had several options installed (nav, leather, heated seats ect) which I find extremely unusual for a dealership to have. Not only is Scott (and the dealer) great at repairing warranty issues with no problems ever, but they will pick up on small things that most people may have overlooked and have those replaced at the same time. I pointed out these small cracks/creases in the leather door panel in my drivers side door on my A6 and not only did he agree to fix it, but he had an entirely new door panel shipped directly from the factory in Germany. If this is not the definition of a great dealership and spectacular service consultant, then I don't know what is. If you are very particular about your Audi and only want the best care around, I HIGHLY suggest Niello Audi. And from what I have heard the they offer great pricing on their cars, and have hands down the best inventory around.

timothytam

May 19, 2005

Bad service, took 10 days to do a transmission oil change for $530 on my A6 4.2. Didn't fill it up all the way, 3 QTs short, still got the balls to tell me somthing wrong with the tranny and need to take it apart and find out. BS.<br>Took the car to 16th and T, Paul the owner take care of the problem with 3 qts of oil. <br>Stay away from them VW and Audi.

avantahoe

May 16, 2005

Mike is the kind of individual you want when you are buying a premium mark like Audi. He is thoroughly knowledgable about his products and competing brands. He is a consultant (not a sales guy) and as a result has a loyal following. Especially those of us from the nearby Lake Tahoe area. He is even a certified Audi driving instructor and owner of two Audis himself. We just bought our second and third cars from him and he was a total pleasure to work with. Call or email him at (916) 482-5790 or quattro4x4athotmail.com.

audiassertive

Aug 17, 2004

continious problems with my certified audi purchased from this dealer. they have made it more than obvious that then neither want to see me or my car at their dealership again.<br> i am processsing a complanit to corporate as well as the better business bureau and going to sell me beloved car...<br> feel free to email me for more of an explination.