Used Cars for Sale at Newins Bay Shore Ford in Bay Shore, NY
520 miles away from you!
Newins Bay Shore Ford of Bay Shore offers you the opportunity to find used cars by Newins Bay Shore Ford. Newins Bay Shore Ford is a trusted dealership serving clients throughout Bay Shore, in search of certified used cars. Also, Newins Bay Shore Ford is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Newins Bay Shore Ford to get the affordable car that is right for you.
Location: 219 W Main St, Bay Shore, NY 11706
Phone: (631) 665-1300
Working time: 09:00 - 18:00 Open now
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What’s more, Newins Bay Shore Ford of Bay Shore has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Newins Bay Shore Ford. Check out the listings today to find the right car for yourself. Newins Bay Shore Ford is definitely the best place to buy used cars online.
Maureen Shaiman
Aug 13, 2021
The best car-buying experience I've had! Kyle made it easy, pleasant, and affordable. I bought a used Fusion hybrid which is the nicest car I've ever owned; the price was a bit under KBB value to begin with, and the dealership gave me a $300 discount on top of it. The price was real - no added fees. Kyle of course paired up my phone, explained all the bells & whistles, and made the buying process easy, but he also did much more - the next week when it wouldn't start after having been jumped on 2 different days, he made an appointment for me at the service department and came to my house on his day off to jump it so I could take it in and get the 12V battery replaced free of charge! Now it did take 2-1/2 hours to replace a battery, so I don't know that I'd use the service dept again, but otherwise, fantastic experience. Many thanks to Kyle and to everyone at Newins!!
Walter Hulse
Sep 16, 2021
On Sept I6, 2021 I took my 2012 Ford Fusion to your service dept. and Michael Giris your Service Associate handled my repair. Mike was very knowledgeable about my needs and took care of them. The repair was completed expidiously. I must say that my experience with your company has always been completely satisfactory. Your sales and service people are exceptional. Thank you all.
Areeb Yaseen
Jul 6, 2021
Dan Salvatore in sales was friendly and understanding of my situation. He shared a similar passion for cars as I did. Had a great working knowledge of the car. Great purchase experience buying my Mustang GT. I recommend him!
Lou Pizzichillo
Aug 6, 2021
The people here are great. They were honest, fair, and willing to go the extra mile to make sure the process went smoothly. I highly recommend this dealership.
sharon parr
May 16, 2021
My experience with Newins Bay Shore Ford was great !! The price they listed was in fact the out the door price. No Games !! Kyle was fantastic to work with, I really appreciated his kindness, Patience and sense of humor 😊
EMT
Jul 15, 2016
DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICE SOMWHERE ELSE!I leased an Explorer 2 1/2 years ago. Sales dept was very good and pleasant. No problems. Service dept is another story. i'm not sure they know what they are doing. They certainly are not organized or efficient. And I have had to deal with multiple rude people. One woman in particular named Bonnie. I don't think she could care any less about her customers. Any dealings I have had with her have been problematic. My car has had multiple issues and I would consider it to be a lemon but unfortunately it did not meet the legal criteria. We initially had to deal with a malfunctioning lift gate. Not usually a big deal I would guess except that it wouldn't register as being closed sometimes so the light would stay on and it drained the battery on more than one occasion. This repair required multiple visits for service. They could not figure out the problem. At one time they had the car for 2 weeks. That time we were lucky and got a loaner. Most of the time there isn't one available.I was once told they only had 6 loaners. Plus they were all Ford Focus. I had an Explorer for a reason. We have 3 kids who are all tall. They do not fit comfortably in a Focus. Sorry. That's all they have. Other times were told no loaner available for weeks! If your only gonna have 6, why bother having them at all.I have had to rent a car for multiple service visits. Each time we go in for service, even when we were there multiple times in a span of a few weeks, Bonnie would ask if we had an extended warranty. SHE HAD JUST SEEN ME OR MY WIFE ABOUT 6 TIMES OVER THE PAST FEW WEEKS WITH THE SAME ISSUE AND WAS TOLD NO EACH TIME. STOP ASKING! We were still covered under the car warranty but apparently, although there weren't any loaners for available, one would magically appear if we had an extended warranty. Another time I dropped the car off the night before. Received a call the next day after 4 (when technicians have all left) that my car wasn't ready. I had to ask multiple questions and after hemming and hawing for awhile they finally admitted my car had not even been looked at. WHAT?! They apparently forgot. And to Bonnie this was no big deal. Now had to leave car another day. But still no loaner. If there hadn't been multiple issues in the past this wouldn't have been so bad. But to make matters even worse, at another visit, I dropped car in the morning and received a call after 4 saying it wouldn't be ready. No surprise. This was routine for them. This time the tech assigned to the vehicle got held up working on another car. WHAT?! Instead of giving the car to someone else to work on, I now had to leave it overnight again. This was not an issue that required someone special to work on it. I realize other people have to have their cars fixed as well but not for nothing, we have had so many issues maybe once they could give a little courtesy. And guess what. No loaner. I bring up the loaner so many times because, of course, when shopping for car we were told loaners were available. My wife and I both work and have 3 kids to shuttle around. We need our cars, or an alternative, available. If you don't have them, fine. Just don't tell people you do.The last issue was when we had to piece of molding around the windshield that had cracked. Piece had to be ordered and we would be called when it came in. Received a call a 2 months later. Need to come in to have this done right away because the piece has been sitting in the dept for weeks and would be sent back if we didn't come in . That was the first time we heard anything about it. In the form of a threat. So we bring the car in. Get a call in the afternoon. Piece was changed but when being put in it cracked. Par for the course. I could leave the car there and they would get a new one first thing in the morning and replace it again. Knowing how this dept works I wasn't willing to trust then to get this piece overnight. I suggested I could come back the following Monday as I happened to be off from work. I had already taken the day off to bring it in for the initial replacement. Was told it couldn't be Monday because the technician wasn't working that day. It would have to be Tues. I said I have to work Tues, can't someone else do it on Mon. Was told no, they like to have same tech do the job. I asked why that would be necessary since he had just broken the first one. After further back and forth, I learned the real reason. Money! They had paid the tech for the initial replacement and he would have to do it over without getting paid again. If someone else worked on the car, they would now have to be paid. So it's Ok if I have to lose money by taking off from work, but not them to fix a problem they created. You would think they would go out of their way to be accommodating. Not this place. Never anyone who seems to take our complaints seriously. And believe me I have complained many times. I have other stories I could tell but I have already gone on long enough.Bottom line-DO NOT BUY OR LEASE A CAR FROM NEWINS FORD UNLESS YOU PLAN ON HAVING IT SERVICED SOMWHERE ELSE!
Donna L Renieris
Jun 4, 2016
Although the sales department has seemed to receive good reviews, I can not recommend the service department. I haven't even seen a mechanic yet and left my 2010 Edge there for repair, but I was treated so poorly trying to check my car in after my brakes failed. Was told since I didn't have an appointment and was not a regular customer that bought my car there it would be about two weeks before anyone looked at the car. Service woman seemed bothered that I wanted to have my car fixed and not sympathetic at all that my brakes failed trying to stop at stop sign. Amazingly poor people skills. UPDATE:Thank you to the service manager Eric for calling and making me a sense of security in that he was sorry and my car would be taking of . He wants costumers to feel secure in working with his department. Maybe it was just a bad day so I hope everything turns out well. Very happy he called to follow up on the events.
TEA
Mar 11, 2016
I'm often wary of people who give excellent reviews on any websites--however, my experience at Newins Ford in Bayshore was incredible. The people on the sales floor were friendly and good humored. I shopped around for lease deals stating that cost efficiency was important to me, Freddy P. at Newins went above and beyond to support and assist me through the decision making process and pricing. He was kind and patient with no stress added to the process. The lease deal he gave was one that was not topped by any other dealer and his work and sincerity made it impossible to walk away from.Fred responded to all of my queries, promptly and with great detail. I recommend working with him at Newins Ford. I'm sure the rest of the sales people are good to, but I can say with great confidence Fred delivers.
Hammerhed
Feb 25, 2016
I bought a used certified F350 diesel from Newins and my experience with the service Dept. was terrible. A certified Ford vehicle is supposed to be completely gone over. They told me they changed all the Fluids and filters and that wasn't the case. They changed nothing at all, I took my vehicle in for a oil change and had my Mechanic look the truck over. It needed all the filters and the Front brakes were completely gone, I only drove this truck 6k miles and $1200.00 later, my Mechanic made the truck rite. The filters weren't even Ford filters, they were after market cheap filters. They should be ashamed of themselves, I wouldn't buy a skateboard from that dealership.
JKLeslie
Jan 30, 2016
Always a great experience! This is our 2nd vehicle purchase from Newins Ford. Their Service Department is fabulous. Eric and his staff are always courteous, friendly and professional. Scheduling and appointment is easy and convenient. Drop off and pick up is always hassle free. The waiting room is clean and bright. The Car Detailing staff is just wonderful. 99% of the time my vehicle is washed by the staff in the Car Detail Center. They do an outstanding job. I bring my vehicle to Newins for all maintenance and repairs. My husband and I highly recommend this dealership for purchase, maintenance and vehicle detailing. Vehicle is always checked and if something needs to be replaced/repaired we are notified of recommended repairs and cost. Repairs are consistently made in a timely manner, This dealership provides the BEST customer service.
Rainie123
Jan 29, 2016
Today I traded in my Ford C-Max early and purchased a Nissan Rogue. I had been a loyal customer of Newins Bay Shore Ford Inc. for many, many years. Every 2 or 3 years I walked into that showroom and picked out a car I wanted to lease without quibbling price. In fact I leased exactly 4 cars from them and my husband purchased at least 3 from them. The C-Max is a hybrid and not without problems. The first winter it died in my driveway when the temperature got low. We had it towed back to Newins which is a pretty far from my home (aprox. 15 miles) and called them to let them know it was on its way. We asked that we get a loaner and was told "First come first served". So they expected me to travel in a bad snow and ice storm that far and hope I get there before someone else. I immediately got in touch with my salesman and he referred me to the owner. At that point I didn't want to get anyone in trouble so I just let it go. ( I was upset enough that a car less than a year old wouldn't start because the battery drained low due to the cold).He obviously wasn't interested in my situation even though I did business with him at that point for at least 9 years in a row. Good I thought. I decided after that I would deal with a Ford dealership locally and forget about them. Well this car had at least 4 recalls and died in my driveway (luckily there) at least 1/2 dozen times. No on could ever figure out why it was happening. Levittown Ford could care less if I had to walk 2-3 mi. home. They wouldn't give me a ride home or give me a loaner because I didn't purchase this car from them. Well on 1/20/16 it died for the last time and I decided that enough is enough. On 1/21/16 I went to the Nissan dealership and leased a brand new Rogue. I will never deal with Newins Ford again or any Ford dealership for that matter. They have no respect for customer loyalty. Nissan guarantees me a loaner car for whenever I bring the vehicle in for service or if I prefer a ride home they will do that too. I don't need Newins and I am sorry I ever did business with your company. Obviously, repeat customers don't warrant any consideration. And by the way not only did I lease 4 Ford vehicles I also leased a Gran Marquis and a Mercury Sable from 2 other dealerships. So needless to say Ford you lost a very good customer! I lost some money on this deal, but, it was worth it to learn a very good lesson.
Dave
Jan 25, 2016
Great experience. Would highly recommend this dealership. Eric was very courteous and professional. Vehicle was checked and I was notified of recommended repairs and cost. . Repairs were made in a timely manner.
Mustang65
Nov 23, 2015
I just leased a 2016 Explorer. My salesman, Joseph Lucente , was the best salesman I have ever done business with! He knows how to treat his customers. He is not pushy and is willing to spend the time to make sure you leave the dealership happy and completely satisfied! I also dealt with Joseph Corcione who explained to me all the details of my lease. I have never had a transaction at a dealership go so smoothly.
lilpinky
Oct 14, 2015
I brought my 2005 T-Bird in on September 4th for a minor transmission problem which occurs after the car sits for 4 to 7 days. When you put the car in gear the transmission slips and as you accelerate in bangs into gear. The service techs drove the car 2 or 3 times a day for 2 1/2 weeks and couldn't find a problem. The tech's apparently have a problem with reading because the service work order says after the car sits for 4 to 7 days. After they drove the car for over 30 miles at speeds of 60 miles per hour and used up the rest of my gas in the they called me and said " was ok to put $20.00 of gas in the car " which I reluctantly agreed to. On September 15th I went down to the dealership to find out what is wrong with my car because they don't return phone calls, and found that the car now has a miss fire in the engine due to contaminated gas. I took my car home on the 17th after having the car inspected and paying for the $20.00 worth of gas they charged me for. I didn't drive the until the 23rd when I decided to burn up all the bad gas in the tank and put fresh fuel in. On the way home the car started to give me more problems the check engine light came on, the car was only running on 5 or 6 cylinders and kept stalling, and would not go over 15 mph, it took me 15 minutes to go 4 miles. I drove to the dealer and was told there was no way they could look at the car today and they made an appointment for the car on October 7th, today is October 14th and they still have not looked at the car. I still don't know what is wrong with the car, they won't give me straight answer when they will look at the car. I keep getting the run around on a time frame and I have to go do there and get no satisfaction. Over the years my family has bought 5 cars from them and this is how they treat their customers which is a disgrace. Nobody should be treated that way. When I spoke to the Service Manager he was rude and tried to double talk me, he would not let me get a word in side ways and interrupted me numerous times. I think the owners should buy their managers the book " How to make friends and influence people " because their attitude stinks.
donttextwhendriving
Sep 25, 2015
the easiest and most efficient salesperson I have ever had dealings with he knew his job and was very respectful to me I would recommend Freddy Parrilla to anyone who wants to know whereI leased my car from. Thank you from Rose Levyr
NYZ Apocalypse
Sep 6, 2015
I have purchased a couple cars from newins from two different salesmen. My last purchase was a new edge and before that a raptor. Both salesmen were a pleasure to work with. I understand everyone has their own style and while both different, each of them went out of their way to meet me on my needs for both vehicals. Joseph lucente spent well over an hour helping me locate the exact vehical and options I needed. Just when we found it, the manager Phil stepped in and helped me get a sweetheart deal on something better then I had hoped for. Personally, I am a well educated car buyer. However you don't need to be to recognize when some one is willing to go out of their way to and help you. At the end of the day, great pricing comes down to timing, availability, and opportunity. Newins made sure all of those factors were in my favor. They got another sale and will get repeat business in the future.
KennyG
Aug 23, 2015
No high pressure. My salesman, Freddy Parrilla, was pleasant, knowledgeable and accommodating. When requested, he gladly provided me with no hassle pricing. Will definitely be back.
Forgot oil cap
Aug 21, 2015
Brought my F150 in for oil change,I bring in on regular schedule.Tech left oil cap off,noticed after 3 days,Gets better,Called service dept.spoke to Marty.Was asked to use my AAA.Was not happy.Went back to dealership that afternoon,was told on 2 qts low.Spoke to service manager about oil stain on console,was told he would have it cleaned the next day,told him I was not coming back, if he could have it taken care of today,said that was the best he could do.Service manager acted very unprofessional and rude.Should practice better customer relations.Did not even get a chance to address oil in driveway.BEST part no call back from dealer even after filling out survey.Very Dissapointed.. Will not return. Thanks Newins for making my decision easier for not coming back.
smalessi
Aug 11, 2015
Very satisfied with my experience with Newins. From the minute I walked in to the minute I picked up the car, it was easy. Joe Lucente was great, honest and non-pressuring. I will certainly refer friends and family there.
Triscuit25
Aug 5, 2015
Hi, this is the nephew previously mentioned in the post below about the v6 mustang. I was in there with a quote from another dealer. I knew it might be a little too low for them to meet (which is fine) but I wanted to give them a chance since they seemed (at first) like a more reputable dealer. I went with my uncle who knows a little more about the car buying experience than I do. We were told that it was too low to meet and after some smug remarks from the dealer, we parted ways. Tom then called me up personally to insult one of my family members and curse me out (Great Customer Service!). I would like to thank you for making the car buying experience a pleasant one and have told a lot of potential buyers about my encounter with you guys!P.S. Go to Wantagh. They didnt BS me and gave me an awesome deal.Ta-Ta
lc5
Jul 28, 2015
Charged me $300.00 dollars to clean and adjust rear brakes. The service rep was rude and abrupt .I was up from Florida and wanted my brakes checked, there was a clicking noise when I applied the brake, they said all it needed was a cleaning and adjusting.
katander
Jul 27, 2015
Just purchased my new Fusion salesman Dennis Marsala was very honest, open and helpful. SUPER SALESMAN He made the purchase super easy. The Newins Family Ford Dealership is the BEST on Long Island, everyone is open and treat you like family from the salesmen to the service department. This is my family's 7th car from this dealership. Do I love NEWINS FORD! Yes!!!
Andrew S.
Jul 24, 2015
I rate it the best transaction I have ever had at a car dealership. From the minute I walk in and meet Joe Lucente. How he work with me on what I wanted in the vehicle, price and incentives for my new lease. Not to mention the rest of the staff. It was effortless for me. A pleasure to deal with them all. Do yourself a favorer if your looking for a vehicle put them on your list. I was glad I did!
Ed weck
Jul 14, 2015
My salesmans name was Al Omar. He provided me with timely answers and an all business approach regarding my lease. He was also respectful of my time, which is rare nowadays. He even came in on his day off to accommodate me in picking up my new vehicle. Overall my experience with Newins was exceptional and I recommend anyone purchasing or leasing a new Ford to see Al.
Jdl721
Jul 14, 2015
After a very bad experience at sayville ford. Glad we stopped at newins ford and met joe ... Great guy spent lots of time and effort to get us a great deal on our 2015 mustang gt .. ???? and joe at finance was just as good .. Great guys great management also .. Recommend very highly!!!!
TIncendio
Jul 13, 2015
After going to 3 dealerships before seeing Joe Lucente I had nothing but a headache. Joes professionalism made buying my truck a hassle free experience.
msinodinos
Jul 12, 2015
I really enjoyed dealing with Joe Lucente he made my visit to the dealership a real pleasure from beginning to the end. I would recommend to all my family and friends to visit Joe when looking for a new car.
tschweitzer01
Apr 28, 2015
my nephew and I had walked into Newman's Ford just recently. my nephew has been shopping for a fastback v6 Mustang for some time now. this is the second dealership of the day and by far the worst experience we ever had. Tom, who my nephew actually like the first time meeting him came off rude and obnoxious. we have received the price from another dealership that was much more aggressive. bid giving everything to town the VIN number, the location of the vehicle, even the price of which we receive from the previous dealership. Tom, seem that he was a little disinterested in making the sale so he told us to have a nice day. what we were looking for him to match the price we have already reviewed. the only reason we were asking him to match the price was because of my nephew actually liked him originally. I personally do not understand how this man is selling cars. I will never return
KarenFattorusso
Apr 6, 2015
Being a first time car buyer, I was nervous, but Joe put me at ease right away!!!! He listened to me and together we found the right car.Thanks to Joe I will be coming back to Newins for all my future cars!!! I Also will be telling my family and friends to come to see him!!! Thanks Joe for a wonderful car buying experience !!!!!
Michelle T.
Apr 3, 2015
I'm writing this review for my senior citizen mother who recently had her ford serviced at Newins in Bay Shore. She could not stop praising the young man Eric who went above and beyond in his efforts to help her. His patience was outstanding and they will gain many customers throughout our family. She spoke very highly of her experience. Mostly about how her car was ready at the time promised, and how Eric explained in detail the problem found with her vehicle, and what was done to correct it. We will visit Newins in the future for our scheduled maintenance now as well. Thanks again!
Bosco
Mar 19, 2015
Excellent, friendly and honest. See Al Omar for the best car buying experience you'll ever have. I have been to many dealerships buying/leasing at least 20 vehicles. He is by far the best salesman I have ever dealt with. Honest, with no surprises.
Billius.hollandus
Feb 16, 2015
I thank you for the experience of my lease of a new 2015 Ford Escape. Al Omar was knowledgeable, engaging and professional. Not only did he give me information on a purchase of the vehicle, but he also advised and manufactured a solution whereby I could acquire a vehicle. I was against leasing and had never leased. But Al was able to sway me on the merits of such a transaction AND he tailored it to be in sync with my driving habits. I was almost going to do the same lease with Mazda, but Al and the merits of the vehicle closed the deal.
chris9
Jan 20, 2015
My Salesman Al Omar got straight to the point with no bullcrap. Treated with respect and very happy in my new Explorer! Thanks to Al and Newins Ford. I will be purchasing a 2nd vehicle in near future from them as well. Easy and fast transaction.
Jwhite
Jan 15, 2015
My wife and I went into Newins Ford to begin looking for a new Ford Escape and with the assistance of a very professional salesman, we found the car we wanted within 30 minutes. Salesman Al Omar was extremely helpful, personable and knowledgeable. We explained what we wanted in a Ford Escape and he showed us a few cars before finding the one that was right for us. He arranged the new plates as well as coordinated with the insurance broker. When we picked up the car he explained everything thoroughly and to our satisfaction. This is our third or fourth vehicle at Newins over the years and as usual a very positive experience!
Nothappy631
Dec 5, 2014
This dealer is one of the worst in customer service on Long Island. If you are not getting swindled into a over prices new car then don't expect to have anyone treat you will respect. I currently have my car in there for a replacement warrantable part. Like always they do not want to replace the part. I had a rack and pinon done 2 years ago that I had to deal with ford corporate for 3 days before approved. Then after repair left the dealer and 5 miles down the road the entire steering wheel locks up and I immediately lost all control on the car. I called ford immediately and had it brought back to there shop. They claim it was a defective part and would replace it. That kept me out of my car for a longer time now and back into another rental witch is a huge inconvenience. Also I had to put 4 new tires on my car from the rack being broken and ruining my alignment witch ruined my tires that I payed out of pocket for. Now I am currently battling with the disrespectful uncourteous Bonnie from begins ford. She loves to talk over people to get her point across and doesn't let you explain the fact of the matter witch coming from a person who drives the vehicle everyday I think I would know better then her. Anyway turns out that my car need a new axel and the wheel seal is leaking. Well well well what do you know " it's not our fault " but how ever they are the only ones who service the car and who took the axel out and messed with the suspension and locked my steering up so all fingers point to them. Now corporate is involved they approved the repairs day before yesterday and then call me today to tell me they are not approving the repairs anymore due to a car fax report. When all that was replace 3 years ago was a headlight and the bumper and corner of fender was scraped. After 2 times being there you figure there 148 point inspection would have told them something was wrong. This is absurd and they are scam artist and the mechanics are not properly trained and the service advisors are not trained properly either. Shame on newins ford. Take your business somewhere else trust me when I tell you that because no one should be treated like that especially over something so small multi billon dollar corporation that won't approve a " 1300.00 " job that cost them 200.00 but they mark it up so they can get there bonus. And good luck with Eric his voice mail is full and he never takes a phone call.
patrick.gallagher.526438
Nov 10, 2014
Last Thursday I arrived at Newins Bayshore Ford and met with Matthew Brooks one of the salesmen at this dealership. This man was knowledgeable, courteous, and very professional.He worked tirelessly to take care of my needs , and put in a long day of helping me trade out of my current pickup and into my new pickup which is a lease. The whole deal went very well and I would definitely recommend this salesperson and Newins again to anyone.Patrick Gallagher 631-467-6614
Garyg146
Oct 18, 2014
I have had my 2012 Focus for 2 years now. It is a pleasure to drive from high gas mileage to a quiet ride. Newins has been relatively above average from most other dealerships I have personally dealt with over the years. I am looking forward to a long relationship with them.
michele.punzi.1
Aug 6, 2014
Eric was very helpful in the proscess of my service with Newins. I would recommend them. They did a first rate job and hitting all the points necessary for my '09 Milan.
Melissa2
Feb 24, 2014
When I go to newins bay shoor ford it is like visiting family. Everything is always explained by Eric before and after each visit.Prices are good and the staff is amazing. I would recommend to anyone.
BobKay53
Feb 24, 2014
I was in Long Island for business i have never been there before I took my 2013 ford edge in for minor service 17,000 mile they told me there is a ford coupon on the internet that would save me money Eric went online and printed it and saved me about $20.00 I was treated with respect and like I have been a customer forever, I live 2 hours away and they know I most likely wont be a regular customer but they made me feel like a family member.I recommend them for any ford service
pablomej28
Feb 8, 2014
He was very helpful to select to car that I need according my financial situation thanks Eric Stickney. I would recommend this dealer very professionals.
chevychick395
Nov 30, 2013
Attempted to reach the parts department multiple times and continously hung up on by someome picking up the phone then hanging up. Finally connected to the service department to find out what the problem was. The service department informed me that the parts department is not required to answer the phones on Saturdays. Noone was able to help me and when requesting a manager I was repeatedly sent to voicemail. According to their service writers the managers don't work weekends and Noone is capable of giving anyone an answer. After being spoken to rudely and if I was stupid I hung up called Stevens Ford where the parts department was pleasant and helpful. It's worth the unfortunate 20 mile drive to deal with them. I Wi never recommend Newins to anyone ever again and will be canceling my business account with them after this treatment.
timx1
Oct 10, 2013
They has a Fiesta ST I wanted. Took a $500 deposit over the phone. After doing research I decide to get the same car from elsewhere as I didn't want the front license plate holder that was fitted to the one they had. Now refusing to refund the $500 until the car is resold. I did not sign a sales contract.
NoreenClemens
Apr 15, 2013
I have been researching cars for about six months. I knew that I wanted a safe 4 WD with good gas mileage. I read reviews about the 2013 Ford Escape and went to Newins to look at it. We were greeted by Eric Stickney who was extremely informative and very nice. He took his time and clearly explained all of the models and options. It was late and raining that night so we said we would come back to drive it. We came back a few weeks later and Eric remembered our names. That was impressive. We drove the Escape and knew it was for us. We bought it that night. Eric spent the needed time with us to find everything we wanted in the car. We did all the paperwork and he let me know early the next morning that we were approved and that we would have the car within the week. Everything went smoothly and we picked the car up last Tuesday. Eric sat in the car with me and taught me how to work many of the options and helped me set up the Bluetooth stereo. Eric made this experience extremely positive. He is professional, down to earth, intuitive and just plain nice. We love the car and will be back. We worked with Bob to finish the financial paperwork and that went well too. Thank you Eric, Bob and Newins!! Noreen and Craig Clemens. 4/15/13
Tamney
Feb 4, 2013
My saleperson, Joe Lucente, was extremely helpful in making my purchase of a new vehicle a positive one. He listened to my needs and budget then continued to work until I had the car and price that was right for me.
ptbpilot
Feb 1, 2013
I was very happy with my experience here. I dealt with Joe Lucente and he was professional, friendly, helpful and listened to my concerns. I financed a 2013 Focus SE Hatch and was placing this against the Mazda 3 Hatch in the running. In the end I decided to go with the Focus because Joe got me the deal I wanted. He started out high but worked with me and researched options and in the end came out exactly where I wanted to be financially. I did not feel pressured at any time which is a pleasure. In the end what he promised was where I wanted to be at for price and that's what was delivered. This is what made me close the deal right away. Mazda actually came back to me and matched the deal but a week too late, while the 3 was my first choice I became hooked on the Focus and Ford quality so turned them down.Everyone at the dealership was great. While signing paperwork to close the deal with my family, a salesman walked in I had never dealt with at all, and handed my two kids matchbox cars of the Ford Escape in NY Yankees colors which they loved. I thought that was a nice touch. My vehicle was prepped perfectly and Joe went over all the features with me. I drove away happy.If there was one thing to comment on its that Newin's prices are a bit high IMHO. I was looking also at the posted deals for purchase/lease on the Ford Escape for my wife, and they were way higher than what we settled on for her 2013 Honda CRV EX lease eventually. Since there was not much markup on a Focus and I have Xplan pricing I really didn't have too much haggle room to compare properly. I gave top score for price as I ended up where I wanted to be.You will be happy with your experience here. Do your homework, shop around but come to Newins last as you'll want to close the deal here! Also, make sure to inquire with them via internet first on your vehicle of choice. They have special internet pricing which is the lowest I've found, and that's how I came across them.
Mary Ram
Jan 30, 2013
My experience at Newin's Ford in Bay Shore was terrific. It was the most pleasureable car-buying experience I've every had. I love the fact that Newins's is located in my neighborhood. And, I love the product(s) that Ford has been putting out lately. Another important factor .... Ford didn't take the bail-out!
xgojrx
Jan 3, 2013
Overall amazing experience at this dealer. Working with Joe Lucente felt like having lunch with a friend. He was incredibly knowledgeable and friendly, and worked very diligently to make my deal happen even though there were a few "bumps in the road". I felt more like Joe worked for me than the dealership, like he was my personal car buying assistant. If you live on Long Island and want a Ford, dealing with anyone besides Joe Lucente at Newins Ford would be a huge mistake.
nberroca
Nov 16, 2012
When I was in this car dealer, the treat was great. The salesman was very polite and always looked for alternatives during the deal. For that reason I did deal and I would like to continue doing business with dealer. Thanks.
Chris28
Oct 10, 2012
Truck was not ready for pickup (Truck was on lot, not ordered) as promised by salesman and Warranty guy, had to come back. Navagation system did not work, had to come back twice, miscommunication between salesman and service center on part, who I must say were the most professional of the lot. Best was after this, I asked if they could meet a price on a remote start from another Ford dealer, I was told they can't budge on the price. Then told me they must be using a substandard installer and it could void the warranty. Wrong, was told all Ford dealers use a place in Westbury. When I explained this all to the Sales manager he blamed the salesman, the salesman blamed the warranty guy, and the warranty guy could care less, great customer service. Very unprofessional to say the least. Had Hassett Ford install the remote in less than half a day with a follow up letter asking if I was totally satisfied with their service. I'm still waiting for my letter from Newins thanking me for my cash purchase of a 2013 Explorer. Difference in dealers was night and day. Newins was very prompt with one thing, they cashed all of my checks the very next day.
brazdat
May 19, 2012
We found Mathew to be a wonderful salesperson, totally unlike the stereotypical salesman. He was thorough, but not pushy, as well as very knowledgeable. Helped us identify what exact car would fit our needs. Would happily work with him again.
Steamer
May 15, 2012
Newins Ford is what a car dealership used to be and still should strive to be. I recently purchased 3 new vehicles all from Newins Ford. This review is about the dealership rather than the vehicle but I feel compelled to say that Ford is clearly on top of its game. This is especially true for trucks. The ability of the sales team to explain the infinite options and capabilities are critical and a reflection on their passion for the product they sell. My sales guy Joey Armetta loves ford vehicles and it shows.Joey spent nearly 8 hours with me and my son "spekking-out" his 2012 F-150 FX-4 "Dream Truck". It took such a long time because these trucks have almost infinite options and choices combined with Ford's information provided via the Internet and actual order system is very difficult to cross reference. When we bought an Edge for my Daughter the process was much simpler. The bottom line was that Joey was patient and thorough so we got exactly what we wanted. He had no problem checking other dealer inventories to match what we wanted or was willing to do the custom order. Upon delivery Joey spent as long as it took to explain the many advanced features and capabilities of the Ford vehicles. We were never rushed.Robert Emma is the finance warranty guy. He also was like Joey and asked questions and listened before pitching the products. There was no pressure to buy anything. This was a relief compared to past experiences in car dealerships. He also discounted fairly to the point where it made sense to buy some of the warranty product.Phil was the sales manager who had to jump in on negotiation as is common. No high pressure at all just an open and professional pricing negotiation that was fair. Overall I was treated great from the minute I entered the showroom. I got a fair price but maybe not the lowest however I also know I got the right vehicle exactly as I wanted it. This is why I bought 3 vehicles from Newins within one month. Keep in mind I never had to leverage the fact I was buying 3 vehicles to get this treatment. It was the dealer that brought me back in the door with their professional, knowledgeable, dedicated, and friendly sales team.
cbonomo
May 11, 2012
This service department is the worst. They make a lot of mistakes and they do not take responsibility. They installed the wrong tires on my truck! I have contacted them 2 times regarding the tire issue and they have not responded to my messages. They are also very rude and not helpful.
mariak44
Apr 13, 2012
Joseph Lucente was great!!!!! VERY patient and willing to work with us & answer all questions.I got my car , my husband got his car, & we sent my brother to get his care!3 cars from Joe in 1 year!!!! He is awesome :)I will be back again in 2013 for my new car, thanks to Joe
hennk
Apr 7, 2012
Went in to see if a part to a 2002 Ford Escort could be ordered. The parts department looked devoid of parts and the person I spoke to was completely uninterested in helping me-he was friendly enough but had no intention of looking anything up or figuring out what I needed. He sent me to the service department-who also had no idea what I was talking about and didn't seem to care-friendly but ignorant. I know a decent amount about cars so it wasn't as though I couldn't articulate what I was looking for, yet I left totally frustrated and amazed at the complete cluelessness of the staff. Do these people know anything about Ford cars-are they not trained?? I own two Mustangs along with the Escort and have spoken recently to a salesperson about buying a Fiesta or Focus in the future, but have serious doubts about purchasing one at this dealership, based on this experience. By the way, I figured out what I needed myself, using the internet-a former Ford mechanic offered insight into my problem-maybe you should hire him?
Krulli87
Apr 6, 2012
Great experience here! I just bought a brand new 2012 focus and could not be happier. Everyone I dealt with was great and there was not one time where I felt uncomfortable. This was my first time buying a car without help and I am so pleased it was done through Newins!
Amelia Rose Foti
Apr 1, 2012
Joseph Lucente was very accommodating helping me get the vehicle I wanted in a great time of need. I appreciated his understanding towards my concerns & expectations. I'm very thankful for all the help he provided me.
plewandu
Mar 30, 2012
My experience overall was very good. I knew what I wanted when I went to the dealership and Joe was able to sell me the car I was looking for. We worked with colors available and in the end I was happy with my choice. When I had an issue turning off my navigation system after I purchased the car, I showed up unannouced and Joe took the time to help me with it. I would recommend this dealership and salesman to my friends and family.
Morettiandco
Mar 9, 2012
My sales man, Joe Lucente, was a pleasure to deal with. He was very informative and not pushy at all. He had his work cut for him to to find me exactly the car I wanted and even drove to NJ and back on his day off with the car I wanted once he found it. He was very patient with me and even set my cell phone up with the hands free when I picked the car up. I also dealt with Shaun when it came to the financing who was just as informative as Joe in sales. Once the car i wanted was found, the process was so quick and easy. I will be going back to Newins Bay Shore Ford for every car purchase in the future. We are a Ford family and Newins Bay Shore Ford is our dealership. Many thanks,L. Moretti
pcbarbg
Mar 7, 2012
Joseph Lucente was our salesman at Newins Ford in Bayshore. Mr. Lucente contacted me regarding an internet inquiry and was helpful from the start. My husband and I were unsure what exactly we were interested in and Mr. Lucente took the time to show us the different vehicles and features offered. He was very courteous, responsive and knowledgeble. We had a great experience shopping at Newins Ford and would recommend them to our friends and family.
mshoehart
Feb 29, 2012
Friendly and attentive service from the moment I walked in the door. Salesman was knowlegeable about the car and with the manager willing to work with me on the price. After purchase salesman reviewed features of car. Financed vehicle Shawn in finance department also gave great service.
leeiehle
Feb 3, 2012
It was great going into Newins ford ! Joe Lucente knew the line of products very well. It was a pleasure doing business with him. Thank you Joe.
jagoggi
Jan 16, 2012
Simply put, Tommy was the most offensive, discourteous, least attentive, least knowledgeable salesmen I have had the misfortune to meet. Quite frankly, it amazes me that this gentleman retains employment at a dealership that positions itself as a customer oriented family business, committed to a no-pressure, high integrity approach.Let it be known that as a result of this incident I will never work with your dealership and will advise friends, family and colleagues to do the same.
m.g. long island
Jan 12, 2012
This dealership has no idea how to treat a returning customer. They shafted me out of almost $2,000 on a recall and after I tried to work things out with them they did not stand by a loyal customer, but instead said, "Oh, well, do what you have to do." After recall was done, because my car sat all winter long and was caused residual repairs because of the wait they did not help with the repairs due to the wait and instead a repair bill of over $600 on top of the already $2000 in rental fees incurred that they had promised to provide. Their response was pointing fingers at everyone but themselves and stating that I fell through the cracks and it was the rental car's fault, the corporation's fault and my fault, but definitely not any of Newin's Bay Shore Ford's fault. This dealership would no sooner throw you under the bus then to admit any responsibility for their oversite, leaving the customer (who's suppose to be always right) holding the bill for a part that was defective and not even produced when I was told it was dangerous to drive the car that I paid for and never late on my payments!!!! My advice is to not deal with this company as I will never and I will tell everyone I know how badly they have treated me!!! The worst customer service ever!!! Especially the owner!!!!
khappich
Dec 13, 2011
When first arriving at the dealership it took nearly 15-20 minutes for someone to greet us. Once Howard started working with us, however we were glad that he was the one who approached us. Howard put in the extra effort and research in answering my questions and showed us that he cared about our business. While the dealership overall might need a little work in greeting ALL customers promptly, Howard had great customer service that made up for it.
Koal327
Nov 17, 2011
I visited several car dealerships on Long Island and decided to buy my 2012 Ford Edge through Newins Bay Shore. I had the best overall experience at this dealership. Everyone I was in contact with with very friendly and knowledgeable. I was extremely happy with my salesman, Howard Revis. He was very kind, knowledgeable, and not pushy, always very prompt in getting back to me with any questions or concerns I had.
appraiser50
Nov 9, 2011
Dealership was excellent with everything, was approved for a lease in 15 minutes, left a deposit for a ford escape and was updated with a sports package at no extra charge. sales man (Howard) was helpful and stuck to his word with everything we agreed on. what was most impressive he was not pushie.
Robert Donovan
Nov 4, 2011
They knew the product exceptionally well, they did everything they said they would in the time they said they would and were friendly and courteous. I would highly recommend them.
lihuamorris
Oct 31, 2011
pick mccarville has been my salesman for the past 15 years.I baught my fusion from pick and i was happy with the service i received at newins.
SandyJr
Oct 31, 2011
It was great going into Newins ford ! We were very happy with Pick he did Everything that we needed him to do. We couldn't ask for a better salesmen ! Thanks Pick Paula and Sandy Castelli
sgiarrusso
Oct 27, 2011
The overall experience from when I walk into to the dealer to when we completed the transaction was pleasant and informitive. The Sales person Joe Lucente was knowledable and informitive. The experiance was oversll wasvery good.
Josephine Murphy
Oct 26, 2011
Joe was very pleasant and accomodating.I told him I wanted a medium sized car probably a Fusion and he showed my son and I what he had and asked about the color.He then took us for a test drive over various types of terrain. He explained how everything worked twice,, first at i nitial visit and then when we picked up the car. Any questions I had were answered.
jdelutio
Oct 25, 2011
Joe was great as a salesman - friendly and courteous and very patient with us. The only complaint I have is that the advertisement had the the Chrysler Town and Country had the My Gig system with navigation. Driving it home I realized it did not have navigation. Disappointing to say the least.
chas.rf
Oct 24, 2011
Michael McCarville was a super salesman. We spent 4 hours with him. We covered all aspects of our car from the car itself, all paperwork as well as the end of lease process. We would highly recommend Pic to anyone in the market for a new car.
Sly1408
Oct 22, 2011
I've owned many ford pick up trucks for my construction business and have no time for bologna, I also use the same truck for my family. When I sat down with Michael "Pick" McCarvale and explained to him what I needed, I barely had to say or do anything further, at that point Mike was leading the way with a surprising amount of knowledge regarding the truck I needed. I always shop around for pricing and to see who's going to care more for needs. Thats why hands down I chose Mike, it wasn't just his knowledge that made everything easyier, it was his honesty and his diligence through the whole process that made me "comfortable". It's serious business buying a $60,000.00 truck and "Pick" made it easy for me this time and Next ! Thank you....Sincerely Mr. Anthony Sylvester
DYLANSBDAY
Oct 22, 2011
First time buying a new car, and was recommended to Newins by my boyfriend who bought his explorer there. I was very nervous and unsure about a lot of things but Joe took the time, extra time, to explain everything in detail to me. My experience was great, Joe was great and I have and will continue to recommend Newins to anyone who might ask. Thx again Joe - LOVE my new Mustang!!
laurabroderick
Oct 21, 2011
Pic McCarville was wonderful!!! I brought my elderly mother into Newins Ford Dealer a couple of months ago to lease a new ford fusion.He was so helpful, explained all the detail on trading in her old car,took the time to review all the details on her new lease. He made the whole process very simple and my mother got a great deal!! We were both very impressed with how pleasant,trustworthy and knowledgeable Pic was. He went beyond the call of duty by dropping off my mothers new ford fusion and picked up her old vehicle at her home to make the transfer easier for her.My mother loves her new fusion and always speaks very highly of Pic and Newins Ford Dealer in Bayshore.Thanks again Pic McCarville it was great doing business with you and we look forward to seeing you again in the future.Sincerely,Laura Broderick
sbaxley
Oct 21, 2011
I was looking for a new Ford Edge as a birthday present for my wife. Mike McCarville could not have been more helpful in getting exactly what she wanted, with all the features she loves (keyless entry was an absolute must) in the right color (black) at a terrific price. I was trading in a Toyota as part of the deal and thought for sure there would be mountains of paperwork and grief in getting this all done. I was more than more than pleasantly surprised. It was easy, the price was right and most importantly, my wife was delighted. Thanks Mike.
michie9
Oct 19, 2011
I wanted to rate Newins Ford because of the extraordinary service I received from Michael McCarville when I purchased a 2011 Escape. Mike was the perfect salesman - he was well-informed on all vehicles and options, he was patient and friendly in answering all of my questions, and he never put any pressure on me throughout the sale. I will definitely come back to Newins Ford - Mike McCarville is the best!
jsr4656
Oct 19, 2011
We have always been a Ford family and will always continue to be one. Pick has sold us many Ford's (5+) and we always follow him. He is an honest and trustworthy salesman and always seems to pick dealerships that are above and beyond most other Ford dealerships in their surrounding area. We traveled 40 minutes away from our home, passing 10+ Ford dealerships enroute to Newins Ford. There service and sales department were both overly friendly and helpful considering the distance we were traveling to purchase our vehicle. I would highly recommend Newins Ford and as always continue to highly recommend Michael Pick McCarvale to everyone in the market for a vehicle.
Freakfamily
Oct 19, 2011
Thank you Mike McCarville at Newins Bay Shore Ford for my new lease on a 2011 Ford Fusion. My experience at your dealership was stress free with no hassels. The price was right and i was out the door with my new car in no time. Thanks again.
jlucmt
Oct 18, 2011
My experience at Newins was fantastic. Joe was extremely knowledgeable, trusting, and very helpful. I felt very comfortable and I am very happy with my new fusion. I would recommend Newins and Joe to everyone!
Bump040
Oct 18, 2011
This dealer and the salesman were very easy to work with. I found them to be competive with their pricing and knowledgeable of the vehicle I was interested in (2012 Ford Edge). The sale of the new car and turn-in of my old vehicle went very well. Upon delivery of the new car, my salesman went over everything in the vehicle which was quite involved since this car had the Ford My Touch system. He called the next day to make sure all was well and if I needed further assistance with the My Touch. He also offered to have me come in for further instruction if I had any problems. I have not utilized the service department yet, so I cannot comment at this time. So far the experience has been fine.
tmck62
Oct 17, 2011
The experience from start to finish was painless. I walked in pretty much knowing what I was looking for. The salesman, Joe, understtod my needs and was very helpful in his approach and I appreciate it that he did not try to overseel me.
ruthbrenner
Oct 15, 2011
Buying the car at Newins Ford was a great experience. Joe was easy to work with and very friendly plus no pressure! It was a pleasure.
bravo1
Oct 14, 2011
Joe seemed to know all about the Edge. He showed us how everything worked before we left the dealership. He called a day later to make sure everything was going well,and if we had any questions.
pjiswin
Oct 14, 2011
Everything went smoothly, I got what I wanted, and everyone was very accommodating. Everything that was agreed upon was as discussed. I would go to this dealer again.
3Bar
Oct 12, 2011
The sales process went smoothly. Freddy was thorough and helpful. We were given a fair amount on trade-in. This is our fourth new Ford since 2001 and we have been happy with them all.
kellytho
Oct 3, 2011
Freddy Parrilla seemed honest and forthright with all information. Good knowledge of vehicle and eager to assist with test drives and showing other vehicles under consideration.
Anissalynn
Oct 3, 2011
The overall experience was very pleasurable,Freddy made sure the whole transaction went smoothly. We were greeted by friendly faces and made to feel very comfortable. I will definetly recommend the dealership to friends and family and in the event we are in the market for another vehicle, Newins ford is where i will be.
guitardude5321
Oct 2, 2011
Leased a new 2012 Ford Focus. Charlie was a great salesperson, had no pressure whatsoever. Worked with me to get a great deal so I could afford the car I wanted. I even had another dealer tell me I got a good deal. This was my first time getting a brand new car and the whole process was pretty quick and painless. As far as sales go, I would definitely recommend it.
Evolutional16
Sep 2, 2011
My vehicle was dropped off for service three separate times for the same concern cause they kept misdiagnosing and were unable to duplicate the concern. Then the last time the car was there, they attempted repairs in which it appears the interior portions of the lower dash had to come apart. I get a call my vehicle is ready and when I go to pick it up, I find they broke the sill plates, shifter trim, center console was loose, center trim gouged, head liner and visors stained etc. The car was poorly repaired and put back together. When I brought the concern to the owner's attention which was then directed to the service manager, Chet yelling, cursing etc accuses me of damaging the vehicle and so on. Great customer service that is. Please tell me how my vehicle gets mysteriously damaged by me after you service it, especially since I never even got to pick up and take the vehicle home. This dealership is the worst in atmosphere, ethics, service and every aspect. I wouldn't even recommend it to my worst enemy!
ravenjred
Aug 10, 2011
I just purchased a new 2011 Explorer from Newins. I went to the dealership 4 times before finally purchasing this vehicle. This is my usual routine. I first go to test drive, then bring my wife in to test drive, then on the final 2 visits get my best price. I go prepared from all of the research that I do. I have to tell you that Freddy, my salesman, could not have been more helpful in getting me the price that I wanted to pay. He is truly there for the customer and will do whatever it takes to make the sale. No pressure what so ever. Bob was my finance person and he also was friendly and worked with me on financing. I have not had to go for service yet as this Explorer is only 1 week old. I love the ride and after researching 11 vehicles, from cars to SUV's, the Explorer by far had the best ride. I was surprised by this. I previously owned a Mazda CX-9 and the Explorer blows this away. I got the limited edition with all of the bells and whistles.
chasda
Jun 10, 2011
Had problems with the locking mechanism on my 2010 Transit Connect. After driving the car for over a year, the cargo doors stopped unlocking from the drivers side door. Considering this is a cargo van, it presented a problem. Brought it in 4 times, once the car sat there all day, and I was told they never got a chance to look at it. They never beleived me that the door locks were not operating properly on the driver side door. They sighted e mails from the Ford hot line that it was operating properly, and that there was no auto unlock feature from the drivers door. This was after a full year of all doors unlocking from the drivers side. They just wouldn't listen and didn't care. After the 4th visit they called me to tell me they think there might be a problem, of course this was after I contacted Ford customer service. I finally brought it to Bright Bay Ford Lincoln in Bay Shore. They diagnosed the problem on the first visit, ordered the part, and fixed it. The real crime is that I have bought 5 cars from their dealership, (not the Transit) and I own a local business for 30 years just up the block from Newins, just think what I tell my customers now.Charles D'Angelo
pappawheelie
Feb 19, 2011
Chet the service manager and jeff are the worst!!! They said they could not hear the wind noise in my car when I can hear it over the radio and the fan on high!!! They gave me the run around as well. I have scratches chips mud and grease on my brand new car and chet had the nerve to try and say how do I know you didn't bring it in that way. My car is still not fixed!!! STAY AWAY IF YOU CARE ABOUT YOUR CAR!
newins ford
Jun 23, 2010
Got the run around here, never found out what was wrong with my truck, rude customer service. Was basically told off on the phone by Jeff. Replaced 2 things on my truck, still same problem. Im off to another service center. Ill never buy another ford at newins.
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