Used Cars for Sale at New City Nissan in Honolulu, HI

Georges

Nov 3, 2016

I received good service when I went for my car appointment and appreciate having a place to go for my vehicle

Mal

Nov 3, 2016

The lady who accepted my truck for service was super nice, friendly, and very informative.Alan, parts representative was very personal, listened intently while I was explaining my problem, and provide what I thought was a very reasonable solution to my problem.My conversion with Meghan, checkout representative was very friendly, provided clear explanations of charges, and treated me as if I were royalty.

Stephen

Oct 31, 2016

Your personnel very caring and prompt in answering questions. Facilities clean and inviting. Free coffee and beverages. Vehicle cleaned. Wait time excellent.

Christopher

Oct 30, 2016

The technician was good. The area was Clean. The service was Pretty fast. Liked that they washed the vehicle after service.

Bradley

Oct 28, 2016

Service Manager Chandler Miller exceeds expectations as does the shuttle driver who I have ridden with on every service drop off except only 1.

Jungsheng

Oct 28, 2016

I like the discount that you provide and the quality of the work. However,I wish you can tell me how long it will take when I send my car in. I keep checking my phone all day long.

Terry

Oct 27, 2016

Great customer service they take your car in service it and return it to you fast and they are very friendly staff of people

John

Oct 27, 2016

Service done correctly the first time instead of having to reschedule at another time. A small bottle of water also helps.

Irene Ruby

Oct 24, 2016

I love coming here! Everyone is so friendly and the place is always clean. The staff is really helpful and knowledgeable too.

Milton

Oct 24, 2016

courtesy from service advisor to checkout counter.friendly sales team, timely service.employees on the same page, which is taking care of the customers.

Kelly

Oct 23, 2016

quick, pleasant, on time, good communication, I was able to schedule appointment and the staff are very professional. they have a nice waiting area with coffee and internet and the location is convenient.

Jocelyn Y N

Oct 22, 2016

As always, I always receive excellent service, professionalism, and personalized attention. My service agent Jon Rubio explained what was to be done with fixing the passenger-side airbag recall, showed me where the "fix" would be, the time involved, and kept me apprised of the progress. He even noticed that my upcoming regular servicing was due and took it upon himself to schedule the appointment. This saved me time for calling. Very polite, personable and professional.

Kolleen

Oct 22, 2016

Friendly the guys was awesome.. Brian n Kevin was really helpfull..Even when I had to go back they welcomed me and made me feelReally comfortable..

Pearl

Oct 22, 2016

This was my first purchase of my own- didn't know what to expect- everyone was so helpful and explained everything so I could understand. I felt completely satisfied with my purchase.

David

Oct 21, 2016

Good and freindly, one on one, no bull, right down, CORRY, my sales person, good man, im glade i meet him.

Christopher

Oct 20, 2016

My experience with my salesman was awesome Francis knew in depth each vehicle we looked at. He overall was available for us and did an overall GREAT JOB.

Benifico

Oct 19, 2016

Friendly, courteous and fast. Francis was really nice and helpful. And so was the manager. Clean office easy to find location.

Juri

Oct 18, 2016

Service was done in a reasonable timeThe young lady who handled the service impressed as being very professional and competent

Alfred

Oct 18, 2016

The guy I dealt with (Sorry, but I forgot his name) was friendly and had everything done that I asked to be done.

Mary

Oct 16, 2016

The dealership is always prompt and friendly, and love the free carwash. I will continue to use the service department because it's worth it.

Karen

Oct 13, 2016

Service staff are polite, efficient, and professional. Waiting area is comfortable and clean. Top notch service from beginning to end.

Darci-Ann

Oct 13, 2016

I appreciate the professionalism and integrity displayed by service writer, Jon, and I always appreciate the car wash! Thank you.

Bennett

Oct 13, 2016

Very knowledgeable service personnel and technicians. Quickly determined the problem and gave a few options, all of which work out well for my vehicle and my wallet.

Debra

Oct 13, 2016

Reliability. Completed my airbag recall. Follow-up on how my car is doing and how much longer it would be. Car wash and vaccumed my car.

"

Oct 13, 2016

great follow up. great service. awesome job. repairs done fast, Ralon always does a great job and is really professional.

Tena

Oct 12, 2016

Fabulous as always thank you so much you all are the best please keep up the good service mahalo nui loa

Nancy

Oct 12, 2016

I have a very good service advisor, Kamuela Kalei. He is very courteous and helpful and pleasant to work with. In July I accidentally shattered my rear window on my 2014 Rogue and damaged the rear windshield wiper assembly and panel. Kmu made the arrangements to have the glass air freighted in from the mainland and made arrangements for Ace Auto Glass to do the installation. Then he arranged to have a new wiper assembly installed. That really eased my mind since I was scheduled to leave for a 5 day trip to the mainland.

Nathan

Oct 11, 2016

Service tech kept me informed.Receptionist courteous and attentive.I took car in for two warranty repairs and look forward to completing final recall when they call me back.

Michael R C

Oct 11, 2016

Appropriate suggestions were made regarding the type of service I needed and the staff members were knowledgeable, friendly, and courteous. The service was completed in a timely manner and we were extremely satisfied with the care and attention to our needs. Thank you!

Geoff

Oct 11, 2016

Being that i am "credit challenged", they were willing to give me a chance to get a more reliable car. Thanks Blair and Antonio

Rodney

Oct 10, 2016

Service rep Jason was very friendly, helpful. After the tech completed reprogramming my passenger restraint, Jason explained what was done and what to expect from the reprogram.

Pamela

Oct 6, 2016

Job completed detailing future problems that could wait for the next visit. car washed. bottled water to drink. convenient area to wait.Generally I felt Ralon took care of me as a customer.

Lee

Oct 6, 2016

Quick, friendly service. Answered all my questions. The sales and service staff were extremely helpful and courteous. Will definitely return.

Sanford H

Oct 6, 2016

Good but could use some improvement like a place to eat or drink because on average time for repair it takes about two to three hours if you are going to wait for it.

Cynthia L H

Sep 30, 2016

Service agent was very helpful. Could not find my reservation but was able to accommodate me and informed me that there was a recall on the airbags on my car. Was able to take care of it right away.

Frederick

Sep 29, 2016

No high pressure sale, courtesy, accommodating in displaying and discussing various finance options in order for me to make a decision based on my financial conditions.

Kelsi

Sep 28, 2016

The service manager that helped me was excellent from start to finish. She went above and beyond for me and my family.

Russell

Sep 28, 2016

Fast and efficent every one was happy and smiling people were friendly , a lot of aloha spirit there at new city nissan . Fas and effective

Ian

Sep 27, 2016

Everything was great from the time I checked in. Upon picking up my vehicle, had wonderful customer service. Thank you.

Duane

Sep 27, 2016

Able to correct faulty item and friendly customer service.Glad we bought a Nissan Auto and would likely buy again in the future.

Jason

Sep 26, 2016

Great Customer service. Antonio Hotta was very knowledgeable and answered whatever questions we had. We came in and new exactly what we wanted and he made sure we got it! Definetely gonna refer all our friends and family looking for a vehicle to New City Nissan, and especially Antonio Hotta!

Rosanna

Sep 26, 2016

Great customer service, Greeted upon arrival.should have more selection in the snack room.will come back for more service. More products for car accessories.

Roque

Sep 25, 2016

The staff a New City Nissan are friendly, courteous and helpful. I would definitely recommend Nissan to friends and family.

Terry

Sep 25, 2016

The staff there is very friendly and it is so easy to schedule an appointment. They take good care of you and your vehicle.

Nolasco

Sep 25, 2016

Professional and courteous from check-in to check-out. Even told me that I still have left over free oil change credit from my new car purchase. Honest and I value that.

Cameron

Sep 22, 2016

It was hassle free and got me into a car that met my needs . Which wasn't easy. I just started developing credit.

Timothy

Sep 22, 2016

Fast, friendly, courteous. Not much more you can ask for. The appointment process was very efficient and easy to do. The staff are all friendly and the service advisor was thorough and friendly.

Michelle

Sep 21, 2016

Ideal to be able to schedule service appointments online and to be able to pick and choose services needed, explain any concerns you are having with your car. It's also ideal to be able to reference past information online. Very progressive!

Sang

Sep 21, 2016

Politeness and professionalism, as well as clean facility.Also the staff members are always friendly and treats customers with care. Thank you New City Nissan!

Louisa

Sep 21, 2016

This will be the 2nd car that I've purchased through Antonio. I went back to him because my very first experience was pleasant and he was able to help me the second time. There is always no wait and everyone is so friendly and accommodating. Thank you Antonio and Blair!

Thalia Ann

Sep 19, 2016

The person who helped me was thorough, very professional, and eventually allowed me to make the best decision on the car that was right for me.

Liane

Sep 19, 2016

The service department found the problem with out pathfinder, and fixed it within the same day. Helped us out a lot. We did not have anything to worry about.

Larry

Sep 18, 2016

The service was done at the scheduled time with no unreasonable delays. The facilities were clean and very comfortable. Three more words.

Rowena

Sep 17, 2016

You treat me like family and since there was a wait, you gave us free bottled water. They have excellant waiting room ammenities.

Justin

Sep 17, 2016

Everyone was so helpful and cheerful. They were very accommodating to my large family. I had to go solo with 3 young children. I was a bit nervous but the gentlemen were very helpful.

Puputoa

Sep 16, 2016

Customer service was excellent. There was a recall that needed to be taken care of, they provided a rental. Everything was done in a timely manner.

Kathryn

Sep 15, 2016

Quick and friendly service and staff. Car was washed and completed on time. The technician, service personnel, and cashiers were aware that I was waiting for my car and finished my service on my car quickly to get me in and out.

Brenda

Sep 14, 2016

Awesome customer service as usual. Keep up the excellent service thanks. It is a refreshing change and down not for unnoticed.

Emelyn

Sep 13, 2016

Everyone that I dealt with were honest, friendly and professional. I was a great experience. Highly recommended. Thank you, New City Nissan!!

Royce

Sep 12, 2016

I truly enjoyed the trust and comfort that Frank Kudo, Blake Nakahara, and Dean Yokoyama instilled. Theres always negative connotations that is associated with purchasing cars in general. The staff at New City Nissan proved otherwise. I felt at ease, especially when conversing with them. This is the kind of service that I will tell others about and will make me a repeat customer in the future.

Thomas

Sep 8, 2016

Clarity of description of problems and the cost to fix them, plus the inclusion of minor repairs being done at no charge.

Kaline

Sep 7, 2016

I appreciate the timely manner in which the service was completed. The waiting area is also nice and comfortable. The customer service rendered was friendly and on point.

John C

Sep 7, 2016

fast, excellent service and were able to wash the car.people friendly and clean facility. waiting room has fresh coffee and my favorite creamer ans has a vending machine just perfect when you're waiting for your car to be serviced.

Gerald

Sep 5, 2016

I have no complaints. It was a quick check up. There were no repairs needed. I will see you in the next check up appointment.

Susan

Sep 4, 2016

Very friendly staff, especially when you call to make an appointment. Explains the repairs and answers questions. It is a convenient location.

Holly

Sep 2, 2016

From the moment we pulled in to the dealership we were greeted. Everyone wore a smile and they were all very helpful, accommodating, warm and welcoming. Thank you New City Nissan for helping me get in my very first brand new ride!

Thomas

Aug 30, 2016

I appreciated the great service and followup from Antonio Hotta. He is a super salesperson. He was there every step of the way.

Jung Soon

Aug 30, 2016

Good customer service and a great deal was made. We would recommend the place to any others that we know.

Jason

Aug 30, 2016

Simple Fast Simple Nice Friendly people, nice color of the vehicle. Very Friendly & very smart Sales Team, Easy Going & nice demeanor & Attitude was positive. Chandler in Service is also an expert.

Qina

Aug 27, 2016

The workers were friendly and trustworthy, not like some sales peopleWaiting room was inviting with tv, newspapers, magazines, coffee and other drinks.

Tri Ngoc

Aug 26, 2016

Awesome and very helpful service and great advices provided by the salesman and the expert who was an Army Veteran! Excellent

Christine

Aug 25, 2016

Friendly, on time. Shuttle service is great. Nice to have coffee and paper in the morning. They explain everything to the owner

Juan

Aug 24, 2016

The fit to your budgetThey make a way so that,they can make you satisfied what you offer to them.they even remind your app.

Troy

Aug 24, 2016

Great service all around, clean facilities, friendly staff, good location, everything was done in a very timely manner, very efficient service

Carolynn

Aug 24, 2016

Thomas was awesome! He knew what I was going to need for my job and was able to help me pick out a vehicle that suited my needs perfectly!

William

Aug 23, 2016

Easy and quick in and out, and good job letting me know about possible "other issues" which may exist. Continue to use online services for your dealership appointment scheduling.

Cody Michael

Aug 22, 2016

The friendly staff and the outstanding experience. I was really impressed how clean the dealership was and how speedy the employees were to help me

Jadelin

Aug 22, 2016

Very accommodating. Did not have appointment, but was treated as though I had one. Good service and good price. Excellent customer service. I'm

Gordon

Aug 21, 2016

My service advisor was friendly and helpful and kept me advised while my car was is service. Even got a car wash which was nice.

Ricky

Aug 20, 2016

Servicing is good ,but sometimes didn't finish all the job that I've request ,second day I have to come back to tell service person to finish it.

Penelope

Aug 18, 2016

Jason's detail of making certain I am happy with the end result, when the low tire icon came back on after it had been deleted, he worked the diagnostics with his crew and found one area that had been missed and corrected it.

Michael

Aug 18, 2016

The agent was very friendly, not overbearing, gave lots of information of the product and type of service involved. I was satisfied, this is my second vehicle.

Ihilani

Aug 17, 2016

they worked long hours and came in on their day off to make sure I was able to take the car off the lot. finance manager called companies to ask if they can take my old car that wasn't useable and they paid off my whole loan so I was able to get a new car.

Iris

Aug 12, 2016

Great service and friendly, helpful people! Jason and his team wwere excellent as usual. This is the only time my car gets washed!

Kenneth

Aug 12, 2016

Outstanding service. Now is the time for all goodmen to come to the aid of their countrymen. Requirement for 20+ words should be optional if you want to get feedback.Don't push your luck. You're lucky that I even gave you three minutes of my time.

Gerald

Aug 11, 2016

Always Friendly, and always with a smile, and always willing to make sure you have been taken cared of already.

Kenneth

Aug 11, 2016

Your website had some timely service specials. This greatly helped me save some money. Hopefully you folks continue coming up with more service specials.

Nazarena

Aug 9, 2016

I like the feeling that everybody has a smile on their face for me, showroom display is awesome, coffee is great at the lounge. Service department is clean and advisors are always ready to help. Managers give us bottle of water as a welcome gesture.

Catherine

Aug 9, 2016

Pleasant, very friendly customer service and helpful. Clean facilities. Short wait and I was able to go on my next appointment.

Madeline

Aug 8, 2016

great customer service. Always fast and efficient. Never disappointed when I bring my car in for service. Never have to wait a long time for service to be completed.

Alan

Aug 7, 2016

Derek Kam - leased my 2013 at 16 Altimas thru him. My good fortune to have met him. Felt he was sincerely interested in helping me obtain a suitable vehicle within my budget. Has always maintained ctc with me via email or by letter regarding Nissan service, problems, or special occasions. Would have ctc'd him for my 2016 lease arrangement regardless, because of my first experience with him. Derek saved Nissan the loss of one 2016 Altima for a Honda Accord.

Joshua

Aug 5, 2016

Friendly staff, Clean comfortable environment, i was kept updated on vehicle status. Waiting lounge had great amenities and facilities were clean.

Randolph

Aug 2, 2016

Being informed of the progress that my car is moving through. Waiting time was a bit long but being constantly informed as to reasons makes the wait bearable.

Rodney

Aug 1, 2016

I had one issue to be taken care of and it was addressed quickly and efficiently. I recommend the New City Nissan service department.

Rick

Aug 1, 2016

I have Chandler Miller & Jason Jenkins who are always thereto assist me. There great individuals to work with. There always attentive to my needs.

Robyn

Jul 31, 2016

I did not have the time to do this appointment so they let me leave my car overnight. They are very accommodating.

Marvalyn J

Jul 31, 2016

Friendly and knowledgeable staff, was greeted with a welcoming smile and the fact that I was addressed by my name makes me felt like a family member.

Merle

Jul 29, 2016

Great customer service! Fast service. Nice waiting area with stocked vending machines. Clean bathrooms. Quick service, and friendly staff. Very professional

Karl

Jul 29, 2016

ON time. Friendly people. No upselling. It is a good franchise. I would look there for another car. xxx xxxx

Dawn

Jul 29, 2016

Efficient and organized customer service, great area with good amenities while waiting for your car, and friendly staff who are willing to help you.

Gabino

Jul 28, 2016

What I really appreciated was the service when I arrived at the dealership. I was handed a bottle of water and greeted nicely.

Jaedine Marie

Jul 28, 2016

Our Sales guy Thomas was fun to work with! From the point of test driving to signing on the dotted line, it was probably the quickest experience for us.

Michele

Jul 28, 2016

Staff is always so friendly, professional and accommodating. Great customer service. Lounge is comfortable, while I waited. Appreciate complementary coffee/tea.

Brandi

Jul 28, 2016

Easy to make an appointment and check in. Full detailed explanation (with simple terminology) of what services were absolutely necessary for my vehicle. Also the breakdown of prices was helpful.

Garry

Jul 27, 2016

What I was promised is what happened. All very clean and efficient. Plus had a shuttle that took me home and brought me back.

Hardeep

Jul 26, 2016

Prompt, courteous and convenient. The servicing was completed in half the time that was estimated, and the complimentary car wash was a great gift. Thank you!

Helen

Jul 26, 2016

The salesmen took their time to answer all the questions that we had to ask and provide us with the best sales pitch

Randy

Jul 26, 2016

Your personal is great with me and explain everything they are doing to my car and take very good care of me and my car. Thank you very much.

Faye

Jul 25, 2016

The massage chair and for the most part the service dept was fast, that is all i need to say

Philip

Jul 25, 2016

Timely service, clean waiting room, great coffee. I was in and out in 2 hours and was able to go back to work.

June

Jul 23, 2016

My service advisor was very polite and very courteous. I had called to ask a question and he was not available. I left a message for a return call. When he did call me back, he was very apologetic for not being there to take my call.

Michael

Jul 21, 2016

Help with my needs. Clear communicatuon.Great pricing. Professional service. Clean facility. Time sensitive. Got the car I wanted. The very best sales associate.

Edward

Jul 21, 2016

no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment, no comment,, no comment, no comment, no comment

Arnulfo

Jul 21, 2016

the waiting area and the car service but needs more customer service improvement meaning be smiley be more specific bemorea attentive

Anthony

Jul 20, 2016

FRIENDLY CUSTOMER SERVICE AND FAST SERVICE. CLEANWAITING ROOM AND THERE IS COFFEE AND WATER AVAILABLE. READING MATERIALS AND TELEVISION KEEPME BUSY.

Joanne

Jul 19, 2016

Antonio was very knowledgeable, helpful, and not at all pushy. A follow-up visit for servicing was very efficient. Staff went above and beyond to help.

Denise

Jul 19, 2016

Customer service is awesome, the waiting area is very comfortable, service done to my car was carefully and fully explained

Hannah

Jul 17, 2016

Excellent service; Helpful and friendly service reps, Comfortable waiting area, Perfect dealership location very convenient, Great as always And very dependable

Jeffrey

Jul 17, 2016

Needed to bring in my new Rogue for its first service and enjoyed the ease of bringing it in. From the drive in express check in to the waiting lobby!!! The dealership is very clean and organized. Enjoy bringing the car in for service.

Reynaldo

Jul 17, 2016

Employees we've encountered have been most courteous. Other dealerships we dealt with in the past, as long as the car deal was done. Thats it..no follow up..

Kimberly

Jul 15, 2016

Quick service nice staff clean faculty knowledgable easy to talk to friendly easily accessible easily found helped me and my boyfriend find somewhere to eat while waiting for service to be completed

Denise

Jul 15, 2016

Service manager was very helpful, informative, communicated well. Problem with service repair and he took care of it right away

Rizalina

Jul 13, 2016

All employees are friendly especially the customer service and very convenient when you go service in Nissan center in Kings st.

Kyle

Jul 12, 2016

Everything was excellent!!! Raylon, Miyoko and all the staff are wonderful. They really take excellent care of my car. Blake in sales is awesome!!!

Kuilani

Jul 11, 2016

Amazing customer service! The best NISSAN Dealer ever... Recommends everyone to come to New City Nissan for all your vehicle needs!

Phyllis

Jul 7, 2016

Pleasant surroundings to wait for the car. Sales people kept me informed. Car was fixed quickly. Apparently issue is fixed as the car is functioning well.

Keith

Jul 6, 2016

Always the best service and great staff , I wouldn't go to any where else. Bought my last three cars from here and I will be back.

Darin

Jul 5, 2016

This experience was detailed, yet to the point & everything that I was told was going to be done was.

Tulafono

Jul 4, 2016

Brian was such a GREAT help! wasn't pressured at all, and he explained everything in detail about my car and expenses!

Gilberto

Jul 2, 2016

Awesome!! I came in for a inspection. Great service visit. This is pretty ridiculous that it has to be at least twenty words. I really think this survey is the most difficult part of the process..

Marvis

Jul 1, 2016

Everyone is extremely professional, courteous and customer focused. My experience from sales (Antonio), to finance, to service department (Joelle) was OUTSTANDING!

Peggy

Jul 1, 2016

The friendliness and courtesy of the sales people. Their willingness to work with my situation. Your follow up was also great and appreciated. Plus everything was done in a timely manner.

Akeisha

Jun 30, 2016

They were able to change my batteries for both my key fobs and complete my safety check in a timely manner. Adviser was friendly and notified me when services were completed. Will be back next time.

Jennifer

Jun 29, 2016

Sky and Brad were super helpful right from the beginning. I feel they listened to me, heard and respected what I was looking for, what my requirements and limits were. They were able to put together a deal that worked for me. This is the second Nissan I have gotten from New City and would definitely go back.

Josh

Jun 29, 2016

Experience was awesome. Jason went above and beyond to make sure my visit was smooth sailing. Would recommend him to other Nissan customers to ensure quality service.

Brian

Jun 28, 2016

My service advisor was very courteous n professional when I checked my car in for service. I was able to get my car back in a timely manner as requested.

Genoveva

Jun 27, 2016

Expert on what they do. Very professional and excellent customer service. Nice environment wher I can use my laptop and drink coffee. Overall nice peoples...Thank you very much!

Clifford

Jun 27, 2016

We got what we were looking for and very satisfied with what we got. Salesperson was very personable and helpful.

Anthony

Jun 25, 2016

friendly, courteous, professional, and 20 or more words that i can not think of right now at this particular moment

Vasati

Jun 24, 2016

I am so happy to come over there because you always put your customer first, I did not make any Appt that day, to buy tire's for my car but I got there you guys take care me.Thank you so much.

Serai

Jun 22, 2016

Awesome Customer Service. They were very welcoming once I entered the facility. This is the first time I didn't spend over an hour in a Car Dealer. The Representative went Right to the point and very great.

William

Jun 22, 2016

No Pressure sales and the best sales person, Antonio Hota. This is my third vehicle from New City, I would recommend this dealer to all my family and friends.

Larry

Jun 21, 2016

Sales person was kind & helpful and provide me with all the information in needed to make my decision. The facility was nice & clean and provided a good environment.

Kristine

Jun 20, 2016

The workers at New City Nissan went the extra mile to help me get a car, when others told me staight out no or the one or two places that said ok , placed really outrageous conditions and prices that i still couldnt do it. And they never made me feel stupid or like I had no value due to my credit situation. New City Nissan is a business and like any business its goal is to make money, the difference however between New City Nissan and the Rest...Is that they Really Do care about their customers.

Shelly

Jun 18, 2016

Fast and very friendly service. Loved how helpful everyone was. They even washed my truck. The service prices were excellent.

Mark

Jun 17, 2016

Arrived early because I can not predict traffic. They willingly took me in early with a smile & small bottle of water. Coffee & wifi available as I waited. Car washed & ready in time promised.

Jeanne

Jun 16, 2016

Friendly service. Getting a car service drop off and pick up saved me a great deal of time. No need for Uber or inconveniencing a friend or family member.

George

Jun 15, 2016

It went well. The waiting room was clean & well kept. That's all for now. I don't know what else to say!!!

Grace

Jun 14, 2016

Great customer service! Everyone was helpful and the prices of the repairs and other services were very reasonable. Thank you!

Stephanie

Jun 13, 2016

The person who helped me really made sure to tailor the service to my car's needs and offered a lot of great advice on maintenance.

Al

Jun 12, 2016

Antonio was very efficient, courteous and a great communicator. He was so fast we purchased our vehicle in less than 2 days! He answered me by email (we're Kauai residents) in just a few minutes and made what could have been a complicated purchased super easy. THANK YOU!

Germaine

Jun 12, 2016

I always receive Excellent customer service at New City Nissan. Everyone is always so friendly and helpful. I highly recommend this place.

Thu Huyen

Jun 11, 2016

Quick and good customer services. They know actually what I want. Break it down my payment and services. Give me water, help me drive me car back home

Brian

Jun 8, 2016

The easiest experience i have ever had buying a car. Everything was explained in detail and i never felt like i was being sold a car i did not want.

Reynaldo

Jun 8, 2016

they asked me what they need to do and recommend what needs to be done. remind me of other service that they should do if not done yet.

Laura

Jun 7, 2016

As soon as I pulled up, I was greeted with a SMILE and my Advisor was ready to assist me. My Advisor kept me updated on my car and also was able to work with my Third-Party Warranty provider in getting my car fixed and covered. Overall, I just really like the service and the friendly people here.

Jonathan

Jun 7, 2016

Helpful and patient and local enviroment. I like that he was knowledgeable about the company and every question I had.

Keith

Jun 5, 2016

Friendly, very helpful, excellent service & keeps me updated during my wait, explains anything that is wrong and makes suggestions & works with me on my budget

Miles

Jun 5, 2016

they check for future problems to keep an eye on or lets you know everything is okay. also, helps you when you come in with no appointment.

Gerry

Jun 3, 2016

I like the friendly staff. They are accommodating and very helpful. The facility is clean. Check in at service is fast and easy.

Souksavanh

Jun 1, 2016

New City Nissan has friendly helpful staffs makes for a great experience. I'd enjoy coming here for service. Great experience.

Peggy

Jun 1, 2016

The entire process was very fast. Our sales associate was very knowledgeable. This is our 4th purchase from New City Nissan and we will definitely be back for future purchases.

Marc

May 30, 2016

Everyone was very polite and professional. Car was ready when promised. The work that was done was explained in detail. I received several reminders to schedule the work which was helpful because of my crazy work schedule. If not for the persistent yet pleasant reminders, I may have put off having my car serviced.

Jackie James R

May 30, 2016

The service I got done was quick, which I liked because I hate waiting. And the workers were nice as well.

Yvonne K N

May 23, 2016

The waiting was comfortable in your lounge. Water and coffee was made available, thats a plus. Why did my review needs to be twenty words?

Kendric

May 22, 2016

The service was very customer focused and courteous. My Service Consultant was thorough, knowledgeable and explained what was serviced and the condition of the car. The waiting area was very comfortable and pleasant.

Liberty

May 22, 2016

Service Advisor John was very helpful and quick with his assistance. He made sure to keep us in the loop while we waited.

Richard

May 22, 2016

Friendly and accommodating, staff made you feel at ease always updating you of the progress of the service, facility is very clean

Daniel

May 20, 2016

always enjoyed service and personal thats why within last 4 years all six cars we purchased are nissans and probably next few cars will be nissans too

Pamela

May 19, 2016

I found this service experience to be very courteous, helpful..like the extras like the bottle water and the washed car

Maria Leticia R

May 19, 2016

Service advisor Ralon Gella is very pleasant and knowledgable. I will absolutely bring back the car to him. Thank you Ralon and Nissan for the always Great Service.

Chase

May 18, 2016

I received reminders for appointments. There was quick followup if rescheduling occurred. Service is excellent. I would recommend friends and family to go with Nissan and Newcity Nissan.

Matthew

May 16, 2016

Everything who doesn't like a new car. The process took a while but at the end it was worth it.

Sandra

May 16, 2016

The problem was fixed, but as I pointed out via a call to Nissan, the price was way over what I had expected.

Michelle

May 14, 2016

Very pleasant experience. Everyone was helpful and professional - excellent service. I came in to have a friend's vehicle services and walked out with a car of my own!

Amy

May 14, 2016

The team went above and beyond. The shuttle driver came for me even after he was already done for the day, which I really appreciated. The service is always excellent.

Bernard

May 14, 2016

customer service (staff)informative and pleasant.Service time excellent!Facility waiting area clean and relaxing.operation of service hours excellentother service amenities (free Shuttle) great.

Clifford

May 13, 2016

Derek Kam made my car buying experience a pleasure. Definitely will return to New City Nissan. Thanks Derek and New City Nissan.

Leslie

May 12, 2016

Ralon always keeps me informed as the service progresses and he is knowledgable and confident in giving me the best service possible. The comfortable waiting area.

Ethel

May 11, 2016

The technician checked everything. Even washed my car! My car works perfectly. He even left a note that my car should not be charged if already fully charged. ( I had charged it so I could get the parking space!)

Geminiano

May 10, 2016

they technicians know what type of maintenance the vehicle needs. The maintenance for my vehicle was quick because my vehicle came in for the second time since I purchased it

Gregory

May 10, 2016

Very helpful for finding me the right car. And helped me to buy the at as well. Walked me through the steps and couldn't ask for anything better.

Nuikala

May 9, 2016

A particular service rep noticed my son was bored and gave him paper and pens to pass time. He took the time to engage with my four-year-old and asked him to draw a picture for him. It was sweet and my son was excited.

Joesph

May 8, 2016

Great customer service!! Both the sales and finance manager were great people. Yeah they were doing everything to get us into our vehicle but it was like no other experience before.

Sheena

May 8, 2016

From the first time I walked on the lot Derek was polite and not pushy at all. Helped me every time I called or just showed up, even when I was only looking. After making a decision he made sure everything was taken cared of.

Douglas

May 8, 2016

The customer service was awesome but the pricing kind of expensive customer relations was professional,experience and excellent.i would recommend a friend but

Elizabeth

May 6, 2016

Always excellent customer service. It always a great experience bringing my Rogue to the New City Nissan for regular service.

Richard K

May 5, 2016

Excellent service, Friendly personnel, Reasonable prices.I have dealt with New City Nissan since 2004 and have never been disappointed with anything.

Peter

May 5, 2016

wide selection available, very helpful personnel. Antonio Hotta was the best, very patient, very knowledgeable, and very helpful. Kept us informed as we were looking for a new vehicle.

Benjamin

May 4, 2016

The care and effort that went into listening to my needs and finding the best solution for my family's needs.

Marilou

May 3, 2016

I was able to reschedule my appointment from another day to that day I called. Very accommodating. Very short waiting period this visit.

Thomas

May 2, 2016

i'm a nurse so I work 12 hour shift I got off at 7:30 they told me when I brought my car in that morning that the keys will be at the cash register and they were and thomas helped me and he did a great job.

Kendrick

May 1, 2016

Working with Antonio was pleasant. He's a nice young man and very genuine. The product is important, but the people make the experience. I had a good experience.

Waylyn

Apr 30, 2016

The honesty of the technician showed me!!! He was really awesome realizing my situation and still offered me a car wash and air in my tires!!! Customer service like that has and will keep me coming back to your property!!! Biggest Mahalo

Megan

Apr 30, 2016

All of the employees are very welcoming and helpful. Also, the free car wash was a nice touch. Quick and super easy for my state inspection.

Cyndy

Apr 29, 2016

Everything went as promised, he didn't charge me for checking on my tire pressure light since it was a minor thing. Very polite.

Peter

Apr 29, 2016

The service person who checked me in was friendly, efficient and knew what she was doing. The check in was quick. I liked getting a text when the car was ready.

Sandra

Apr 29, 2016

PROFESSIONALISM, NO HARD SELL, KNOW THE PEOPLE THAT I AM DEALING WITH, HONESTY, ROOMY, FRIENDLY, WELL DRESSED, WELL LIGHTED, BATHROOMS CLEAN, WELL LITE

Jeffrey A

Apr 29, 2016

excellent accommodation when I called for appointment. When I was inside the facility I can feel comfortable and relieve when the work was done on my car.

George

Apr 28, 2016

Kind. Informative. Kept me in the loop. I'm sorry but I honestly don't have 20 words to say right now so I'm writing this long long sentence to fill up space and be done with the survey

Rowena

Apr 27, 2016

you treat me like family and take good care of my car. they are very professional. Prices are in line with others that do the same type of work

Michael

Apr 27, 2016

The maintenance crew was very courteous and listened to my concerns about the check for the vehicle. They also got me out of there quickly, which was very good.

Ejo

Apr 27, 2016

The service advisor was professional. The front desk receptionist was cheerful and courteous. The overall cleanliness of the facility was nice.

Lloyd

Apr 25, 2016

Customer service was outstanding! They made the buying process enjoyable and not painful. I will recommend buying a car from them to everyone.

Elizabeth

Apr 24, 2016

My service agent, Jon, was highly professional, congenial, efficient and very comfortable to speak with during my visit with him, as a "walk-in" customer at Nissan, with immediate service.

Gordon

Apr 23, 2016

Friendly atmosphere, enjoyable experience, great service, considerate service personnel, clean facilities, work done in a timely manner - very little or no delays.

Liane

Apr 23, 2016

Great service, friendly staff, very clean and open facility. Very efficient way of satisfying the customer's needs and they have a nice lounge for customers to watch TV in and have coffee.

Kyle

Apr 23, 2016

Everyone was very helpful without any pressure to buy. They had the right car I was looking for, with the exact features I wanted.

Langford

Apr 23, 2016

This is our second Frontier purchased from New city Nissan. Jason and his service department are second to none.Thank you very much for your support and integrity.

Lena

Apr 22, 2016

Jarem was courteous, professional, and caring. It was a great visit and I look forward to future New City Nissan visits. Thanks so much!

Lloyd

Apr 22, 2016

Our service advisor was very helpful. He made sure that I was informed as to how long the service would be and called when it was ready. The swap out of the Leaf battery took most of the day and I am very pleased with the result.

Agnes

Apr 22, 2016

My experience was awesome! I got an excellent customer service from the salesman. His name is Justin. He welcomed us with warm and open arms. He helped me all the way until my car loan was approved. I knew and he knew that my credit was not okay, but he never made me feel bad about it.

Michelle

Apr 20, 2016

Customer Service I receive from the front counter and of course my advisor! Will continue to get my service at this location.

Mikhail Tahir

Apr 19, 2016

The person who helped me with my oil change was very friendly and gave me a brief run down of what was completed during the service of my car.

Kaliko

Apr 18, 2016

Our service representative Kamu jas always gave outstanding customer service and has always been professional. He had listened to my issues with my car and made my experience great.

Marisa

Apr 18, 2016

My experience was Fast friendly service. Clean environment, I would highly recommend new city Nissan to family and friends. Excellent service

Carol

Apr 17, 2016

Thomas Martin was very good to us, he sold us two cars already. good sales man he does not go around and give us false statement. straight forword person I can trust at nissian.

John

Apr 17, 2016

Rather comfortable waiting room. Need a play area for children or quite area for those who don't want to watch TV

Todd

Apr 17, 2016

Great transportation, 3rd row seating A+++. New City Nissan convenient location. The Service manager and Certified Mechanic knowledgeable. Free shuttle service , nice reception/waiting area

Lei

Apr 16, 2016

Service was completed in record time, and staff was terrific. I'm glad you got rid of your previous surveys which were poorly constructed.

Alvin

Apr 15, 2016

We enter the store almost closing time but yet they manage their job with patient and professionalism. Excellent customer service and fast transaction.

Gene Nobuo

Apr 12, 2016

I trust my service advisor as he checked with me to ensure that unnecessary service was done. Will bring by vehicle back for my next service.

Alysa

Apr 12, 2016

At the moment I dropped off my car, I experienced friendly service!The repairs made to my car were clearly explained. The waiting area was clean and comfortable.

Blair

Apr 11, 2016

FRIENDLY AND KNOWLEDGEABLE STAFF . ALSO WHEN THEY SHOWED ME THE NUMBERS FOR THE CAR, THERE WAS NO PRESSURE TO BUY.

Wayne

Apr 11, 2016

Vehicle service was done well and in a timely fashion. Vehicle was cleaned, work done was explained, and we were very satisfied with the workmanship.

Robert

Apr 11, 2016

Very attentive personnel that made sure my service was done efficiently. I was also kept up to date on the status of my vehicle.

Edward

Apr 9, 2016

Very accommodating staff. Very helpful. I had a very specific timing need and New City Nissan Service went out of their way to accommodate my needs.

Steven

Apr 8, 2016

Our experience with Dion was Great.The service was good and NEW CITY Nissan should be lucky to have a good salesman like Dion

Susan

Apr 5, 2016

Courteous service for our first time bringing in Nissan. Work was done as requested and good to know what else needs servicing for future reference.

Timothy J T

Apr 5, 2016

Very courteous and professional Repairs were completed quickly without having to schedule another visit The complimentary car wash was an added bonus Great experience!

Carol

Apr 4, 2016

My Visit Was Like Drive Through Service.... It was quick and Staff was very friendly! Thank you Nissan for taking care of my Wheels :)

Carl

Apr 4, 2016

Jason is simply a professional. He explained everything in advance so I wouldn't have any surprises at check out. He also took time to talk story so I didn't feel like just a customer.

Fulton

Apr 3, 2016

Very quick and fast service a lot of cars to choose from. Awesome people who work at the Kalihi area.

Madeline

Apr 3, 2016

Excellent customer service and great attention to detail. I always ask forJason who knows my car and takes good care of me.

Gwendolyn

Apr 2, 2016

"people-friendly" atmosphere; knowledgeable service in-takers; lots of seating in a clean and friendly waiting area; Service report is detailed. I LOVE IT!

Bryan

Apr 2, 2016

Everyone is very polite and make me comfortable whenever I have a service there. Staffs are very knowledgeable and they know exactly what they are doing.

Reginald

Apr 1, 2016

The experience from check in to check out was awesome. The service department is top notch and the personnel was pleasant and extremely helpful.

Ethel

Apr 1, 2016

Efficient, very pleasant in the early morning hours, and no delays in checking you in. Even the shuttle driver was pleasant and delivered me to my office promptly.

Kitiona

Apr 1, 2016

Friendliness of workers and fast service. I am very impressed of the follow up when service has been down. Mechanics has knowledge of what they do and explain what has been done on servicing the car.

Rebecca

Mar 30, 2016

The customer service through out the dealership is great, but Jason is the real reason we come to your dealership. I believe that he is honest (which is big) and he treats us with courtesy and respect. We also like having our car washed after being serviced and how clean your dealership appears.

Eileen

Mar 30, 2016

Personnel has always been courteous and efficient. I also like the amenities provided while waiting for my car to be serviced...window view of the work area, coffee, tv, print media, and clean restrooms.

Faafiaolo

Mar 29, 2016

Excellent customer service. Justin, Kevin, Dean explained everything thoughly with us. We are comfortable with our desicion. Thank you so much.

Kimie

Mar 29, 2016

Fast and honest servise.The person who was in charge taking care of my car was excellent. I will take my car again to New City Nissan.

Brent

Mar 29, 2016

Friendly customer service and clean facility. Car was serviced in a timely manner while I waited at the location. Service coordinator was very personable.

Rena

Mar 29, 2016

So, when I bought my car a little over a year ago, the contract included two free oil changes. For whatever reason, I hadn't taken advantage of it until today. For months now, Kevin from New City Nissan has been calling and leaving voicemail messages to remind me of this offer. Pretty impressive considering the phone calls kept coming in every month for the past idk... nine months? I thought, he might just give up after the first few tries, but he was persistent. I appreciate it, though, because I value integrity. If two free oil changes are owed, then by golly New City Nissan won't stop until the promise has been fulfilled. Fortunately, for me, it turned out there was an opening at 3pm when I called today to setup one of two free oil changes. I asked how long it would take and Kevin estimated about an hour to an hour half. When I arrived, I pulled up to the service area and was met by Jon Rubio, who would be my service advisor for this visit. He was excellent. He took my information and gave me the same estimated time as Kevin did over the phone, then escorted me to the waiting area.He came to check up on me and provided updates on my car througout the wait (about every 30 minutes). Then, about an hour after arrival, he told me that the battery was no good after the standard performance tests were conducted on my car, but not to worry because it was still under warranty and they could replace it for free. He even threw in a free car wash for the extra wait time. All in all, I was given what felt like VIP service, an accurate wait time and was out of there no longer than an hour and a half with fresh oil, a new battery and a clean car!

Jennifer

Mar 29, 2016

Francis our salesperson was great. He followed through, checked in to see how we are doing, even offered to deliver the car to our home. It was a great experience! Thank you.

Cecilia

Mar 28, 2016

excellent prompt service. SErvice agent was very professional and respectful. He knows his job well and made me aware and made suggestions on when my tires need to be changed and what they my cost me so start saving for the expense. I truly appreciate that suggestion so I am not surprised and unaware.

Rodney

Mar 27, 2016

the willingness to take the time to work with the customer on their concerns and budget. not pushy,dictative,but friendly and concerned

Mary

Mar 27, 2016

Fast and professional service was great and loved the shuttle service to and from my job. Keep up the good work.

Fely

Mar 26, 2016

Your staff members/crew are really good in listening to our concerns and coming back with feedback. They really take care of my car....and me.

Diane

Mar 25, 2016

mark was very helpful, and he did what he could to ease our finacial burden. He kept me informed on what was being done to our altima. And the customer service attendant was very friendly and caring, and a little witty, I like when they know when to use humor and it made my day.

Sheryl

Mar 24, 2016

Everything was good. Except for no one at the front desk upon arrival. Sometimes you have to peek around the corner to see if there is anyone in the back office.

Jay

Mar 24, 2016

Customer service are so great! And facilities are clean then no need worries about waiting time. The service department are very well trained and let you know what is best for your car

Kehau

Mar 23, 2016

I was provided with exceptional customer service. The moment I took my car in for servicing the staff went above and beyond what I expected. I wouldn't hesitate to recommend New City Nissan and its staff to any one of my colleagues/friends or close family members.

Howard

Mar 23, 2016

my new customer service rep: Jarem (don't know if I spelled his name correct) had been wonderful in getting me a quote for future repair on moving my license frame on the side. The damage frame was discovered before it went thru the car wash, the attendant ended up hand washing: that was customer service, thank you.

Sonya

Mar 23, 2016

Awesome Professional Service! They provided a car for me while they are servicing my vehicle. I love their coffee. Staff always ensure that are coffee and condiments available...and are clean.

Lisa

Mar 22, 2016

The service was completed in a timely manner. The workers were professional and friendly. I was able to pick up my car with a few hours of dropping it off for service.

Jeanette

Mar 21, 2016

Raylon always makes us feel like we are the most important customers. He is friendly and courteous. Forget the minimum number of words.

Matthew

Mar 21, 2016

It was convenient, dropping off the car for service.Check in is easy and I was able to leave the car and have the work done while at work.

Crystal

Mar 19, 2016

I dropped my car off at 0630 for an oil change. I also had them take a look at my "low tire pressure" sensor. While at work, they'd call me to keep me in the loop of what was going on with my car. Customer service was great.

Rachel

Mar 18, 2016

Friendly and informative customer service. Nice and comfortable waiting area. My car was services quickly and efficiently. Plus the free car wash is pretty awesome.

Kayla

Mar 17, 2016

Timely knowledgeable and friendly. Great services and clean facilities. Nicely air conditioned. Open and welcoming. Comfortable and large selection of cars.

Gilbert

Mar 17, 2016

EXCELLENT WORK ETHICS, EMPLOYEES ARE GREAT. I am very satisfied with scheduling and time of delivery. The technician explain the scope of work to be done thoroughly.

Nicole

Mar 17, 2016

Fast service and friendly people. I understood everything that had to be done and fixed. The service writer was very knowledgeable. They also helped me on non service questions. (Etc. sales and parts)

Lincoln

Mar 17, 2016

Courteous, professional personnel (service advisor, shuttle drivers).Vehicle was ready at the time estimated.Like the opportunity to schedule service and the days/hours service is available.

Jason

Mar 16, 2016

Friendly, excellent service. No hassle buying. Honest salesman. Felt no pressure to buy. Very knowledgeable able the vehicle we were buying.

June

Mar 16, 2016

Great service. Excellent care. Everyone introduced themselves (this was my first service job at new city Nissan). Met the General Manager on this visit!

Noreen

Mar 15, 2016

Friendly Service with no pressure. Sales didn't take long in doing buying process. I was very happy to purchase a vehicle at this location. I will decide tell refer friends and family to New City Nissan.

Dean

Mar 11, 2016

Blake Nakahara -consummate pro! No-pressure sales! The service Dept - Kevin, Ralon, Jason - is always top-notch and attentive to customer needs.

Martin

Mar 9, 2016

In and out, no problemsxxxxxxxxxxxxxxxxxxxxxxxxI'm not going to say anymore. This is a great Agency. If you are worried, however; King Windward Nissan is the worst

Janey

Mar 8, 2016

All of the personnel are respectful, very responsive and extremely pleasant to interact with. You feel that you are welcomed and will be taken care of. The service was also managed in a very timely manner.

Craig

Mar 5, 2016

We always have excellent service from the entire Nissan staff and is really satisfied with the friendly fast service from our advisor Ralons

Eric

Mar 5, 2016

Prompt and friendly service and communication with updates on the status of the vehicle. The customer service agent at the counter though could have been more cordial when I paid and picked up after servicing.

Warren

Mar 4, 2016

Very imformative, quick and pleasant service agents when it comes to doing the paper work and sales. No doubt the best place that me and my wife have ever bought a car at.

Kelley

Mar 4, 2016

quality of service and communication between employee and customer. The shuttle accommodation to take customers to certain destinations is very convenient.

Kealia

Mar 4, 2016

really nice office setting, everyone is so helpful! It was very nice everyone stayed late to help me get my car!

Jamila

Mar 3, 2016

Quick and Easy, friendly and receptive staff. Great shuttle service. Prices need to be more accurate so that customers are not surprised by the total.

Peter

Mar 3, 2016

Friendly staff and prices are competitive, shuttle ride is also provided. Service completed as promised. The dealer also offer free car wash.

Kit

Mar 2, 2016

The service representative communicated very well and kept me updated. The service was done on time. Facilities provided a good waiting room

Dominic

Mar 2, 2016

Expedient service and commendable courteous professional employees. From the time I was greeted to the time my keys were handed back to me, I felt important and I belonged or would bring my business here again.

Geraldine

Feb 28, 2016

I enjoyed the positive attitude of all the New City Nissan workers. They treated me like family and completed the job in an efficient and timely manner. The loaner was a clean and fun to drive. The workers showed me exactly what was done on my car and demonstrated the effectiveness of the reverse sensors. I am honored to be a part of the New City Nissan family!

Henry

Feb 28, 2016

Promptness. I was told it would take two hours to complete the required services, oil change, tire rotation, brake inspection etc. And my car was ready just under two hours. I thought the cost was reasonable.

Ronald

Feb 28, 2016

always enjoyable service counter help service manager service writer and shuttle driver. i always have a wonderful experience when i bring my vehicle in for servicing

Nova

Feb 27, 2016

The quality of work and service provided exceeded all expectations. The technician was extremely knowledgeable and the advisor very professional, they went above and beyond.

Betheni

Feb 26, 2016

I've been to so many dealerships and was absolutely treated with disrespect from either their car salesmen or management but once me and my husband stepped foot in New City Nissan we weren't bum rushed with car salesmen, they gave us breathing space and time to think things through together, however, me and my husband already knew what exactly car we wanted which helped the process. I would highly recommend New City Nissan to everyone looking for great cars, timely services and great customer service! We love our Nissan Rogue and never regretted buying it. Only reason I'm not putting 5* for buying process is because it took them a long time to finish everything and hand me the keys (more so because we were trading in a car and trying to get more value).

Kenny

Feb 26, 2016

Jason the service guy is always helpful and personal with what needs to be serviced. Blake Nakara is also excellent with customer service too!!

Leslie

Feb 26, 2016

The professional service, the courtesy, the very clean waiting area, the car wash and the wi fi. In addition, everyone was very friendly and the magazines in the waiting area were excellent!

Darall

Feb 25, 2016

Drove in for an express service. Advisor Jon Rubio, 2202, responded in a prompt and professional manner. His communication seemed thorough as to wait times etc.

Sasha

Feb 23, 2016

its always a great experience at New City Nissan - their customer service is always excellent. Everyone is always professional and friendly, service is always done in a timely manner.

Rochelle

Feb 23, 2016

Jason on the service staff was very nice and professional. You can tell he loves his job and he is willing to go the extra mile because he takes pride in his work.

Cedric

Feb 23, 2016

The customer service & accommodation was top notch. I had to leave town for a few days & they went out of their way to pick me up from the airport on my return. Coming back to my fixed car never felt better. Highly Recommended.

Nicole

Feb 22, 2016

My service tech was very informative. The time frames that he gave me were perfect. He called me to update me on what was going on throughout the entire process. I was very impressed. When I came to pick up my car, he gave me a complete and accurate recap of everything that happen with me car. The service tech even called me the next day to make sure that everything was working properly. Extremely wonderful experience.

Allyson

Feb 22, 2016

FROM THE TIME I MADE THE APPOINTMENT TO DROPPING OFF/PICKING UP MY CAR - EVERYTHING WAS DONE WITHIN A GREAT TIME FRAME WITHOUT PROBLEMS.

David

Feb 22, 2016

Blake Suenaka was an excellent sales rep. He was courteous, professional and not pushy. We would definitely recommend him and this dealership to others.

Michele

Feb 22, 2016

Am working with Blake and he is wonderful! He is very responsive and very knowledgable! Will refer my friends and family to him because of my outstanding experience!

Jacqueline

Feb 21, 2016

Staff are friendly and courteous and keep you informed of the status of your service. Consults with customer if cost issues arise and offers options.

Ashley

Feb 21, 2016

Blake was excellent and ensured that we walked away with exactly what we wanted. Excellent service and a class act. Well done Blake.

Howard

Feb 20, 2016

There was no waiting. My car was immediately taken in and all paper-work and other arrangements had been taken care of; the repairs were explained and confirmed to me and an estimated completion time provided (they also finished early). Good job!

Alexander

Feb 18, 2016

From the moment I walked in to the moment I left everyone was friendly and they did their best to get me a good deal

Leah

Feb 18, 2016

We appreciate the prompt and personal service. We are also happy with our Service Manager, Mark C. for looking and seeing to it that our issues are taken care of.

Bennett

Feb 17, 2016

Everything done well and on-time. I've never had better service! Prices are very reasonable, especially for a dealership. Free shuttle is awesome.

Melvin K S

Feb 17, 2016

Willingness to understand exactly what we wanted. Was able to find us what we were looking for. The car was a good deal!

Ross

Feb 16, 2016

Excellent handling of my needs by service representative Kamuela Kalei -- excellent customer service - would definitely recommend anyone requiring service for Nissan to ask for him.

Layne

Feb 16, 2016

Very friendly, timely and honest service. My service adviser gave me the best service. He explained options and kept me updated as to the progress of my service.

Michelle

Feb 16, 2016

Friendly, thorough, and professional service from intake to dismissal. Also checked in with me with on suggested maintenance before actually doing the work including cost info. Even washed my car.

Melvin

Feb 15, 2016

customer service & satisfaction are excellent. I only have positive things to say about them, since I bought my first Nissan two years ago.

Kenneth

Feb 15, 2016

Brian McKibben is a real stand up guy, family man, and easy to work with. He made it so easy. I didn't even have to go to the dealership; he brought the car to me. Easiest car purchase ever.

Davelynn

Feb 14, 2016

Sales person was great KC was awesome great customer service..hung out with us till we left the dealership. Very attentive!

Frances

Feb 13, 2016

the boy that helped me was quite precise in answering questions and if he wasn't sure, would go and find out the answer

Nikki

Feb 12, 2016

I liked that it was very organized. I love that I could get a ride home and then be picked up to come get my car so I didn't have to get someone to take me/pick me up. The work was done very quickly, so I had my car back in time to pick my son up from school. It was a great first experience!!!

Hulu

Feb 12, 2016

Very prompt, salesman very informative reallykept me informed on progress. Made me aware of all of all my options. Took care everything in a very timely fastion.

Prescott A Dela

Feb 10, 2016

The service representative was very courteous and friendly. The service done on my car was quick and helpful to ensuring that it continues to operate in excellent condition.

Nadine

Feb 8, 2016

Kind and courteous staff, fast service, && I always love a discount :) I would definitely recommend them to family, friends, and coworkers. The wait time for simple service is quick and always leave with a free car wash!

Amy

Feb 8, 2016

Fast and efficient, well done, nice people. Easy to get to the lot. Easy to get an appointment at the time needed

"

Feb 4, 2016

Personnel have very goof knowledge about cars and my desire. Good financial advise in regards to leasing terms and conditions.

Robyn

Feb 3, 2016

I called 10:45 cuz had just remembered last shuttle 10:30. 11:00 appt. they were able to confirm I'd get a ride to work. Picked up after service hours no problem. Very good service underwriter. Felt I could trust him.

Marilou

Feb 1, 2016

Good customer service, Jason is,always helpful every time I take my car for car service his always so good and clear explaning to me how my car was.

Bonnie

Feb 1, 2016

It was extremely easy to shop for the vehicle I wanted from another island.The dealership on this island had no interest in selling me a vehicle....so ,thank you!

"

Jan 29, 2016

Friendly, personable, and sincere caring for the Customer - those greeting customers were very helpful in giving the wait time, checking up on you, and personable when tending to the billing and invoicing and departure.

Michael

Jan 28, 2016

Personal service and attention. Low pressure makes for an enjoyable visit to New City Nissan. Blake is the consummate professional who makes sure you are satisfied.

Vincent

Jan 28, 2016

Customer service:start of service to end of service very good.Outstanding facilities clean restroom. And clean waiting area.Needed and liked to coffee.

Tatjana

Jan 22, 2016

Very professional and very polite. Didn't wait long and was called on my cell when the car was done and washed!

Jo

Jan 20, 2016

Everyone was friendly and helpfulTime it took to service my car was excellentWork done and cost was explained to meWaiting area is comfortable

Margaret

Jan 16, 2016

Friendly, did everything they needed to fix!!!great customer service. Shuttle driver was awesome-I forgot my wallet at work and he offered to take me back to work to go get with no hesitation. Ralon Gella did a good job in calling me and telling what needs to be fixed and a quote.

Kevin

Jan 14, 2016

Jason J. at New City Nissan in Honolulu is fantastic! Kept me informed every step of the way. He advised me of my options and gave me valuable feedback to help make a decision.

James

Jan 13, 2016

Honest service representatives. This is the second time I need repair the first covered complete by warranty. I prefer this Nissan compared to the other on island.

Ted

Jan 12, 2016

Personable and quick to respond to any and every question I had. Willing to be up front with pricing and efforts to get the best price possible.

Allison

Jan 10, 2016

Service was excellent. Went in for some concerns and they looked them over and washed the car and since no repairs were needed they didn't charge me. Amazing experience.

John C

Jan 9, 2016

the care given not just the vehicle but your customer is marked on all other line items asked however this particular question is about annoying as it gets and is why most people will not take the survey. it is the requirement if I can tell you in three word why do you force me to write 20 what do you think this is you an English professor or teacher and I'm in your lit class?!

Rodney N

Jan 8, 2016

Nice clean place, great use of the free wifi or watch TV and nice to have coffee and/or bottle water. Clean restroom.

Juliet Grefa

Jan 7, 2016

They answered quickly our concern. They reminds services in a timely manner. Customer are contented for every services they made.

Paul

Jan 7, 2016

everyone very nice. Workers are very friendly and helpful. I really like the shuttle service and the driver was excellent. work was done fast and done well.

Geraldine

Jan 3, 2016

i brought my car in for service. The service I received was better than expected. Will definitely go back when needed.

Klemens

Dec 30, 2015

The staff that helped me were very friendly and informational. They were quick and professional. They recommended the best extended warranty choices. My vehicle was clean and ready to drive off the lot once I was done with the paperwork.

Joshslynne

Dec 29, 2015

Fast and convenient. Staff is always courteous and kind. Jason is always there when I take my car in to get serviced. He is always well groomed and always has a smile on his face.

Rock

Dec 23, 2015

great service, friendly staff and convenient location. comfortable waiting area with refreshments that are complimentary. the wait does not seem long.

Stanley

Dec 18, 2015

I have never been disappointed when dealing with the sales, service, etc. staff at New City. Everyone has been friendly, courteous and knowledgeable.

George

Dec 17, 2015

I was in and out before my actual appointment time And at a lower cost then I had anticipated. Much appreciated

Arthur

Dec 17, 2015

My experience with New City Nissan began in 2009 when I purchased my 2007 Sentra. I have a habit of observing how "anxious" salespeople are when people arrive. I will drive into a dealership lot and if employees begin to approach my vehicle even before I get out, I will drive right out. At New City, I ended up purchasing my 2007 Sentra. This latest purchase was for the benefit of allowing my mother to continue to drive a dependable vehicle - so I intended to visit New City again, being satisfied with my previous purchase. I did some "research" online and was pleased to find New City's inventory. I did some "inquiry" and was contacted via e-mail by Summer/New City, but was ready to purchase and did not reply. then a couple of days later received a phone call from Francis/New City who somehow got my phone number (from what I am assuming is from New City records) and called me to see if I was still interested in purchasing a Nissan. I set up an appointment with him after my vacation. when I met with Francis, my experience was pleasant and productive. I explained what I was looking for (no extra bells or whistles) and was looking for the most economically priced Sentra they had. I was already pre-approved with my credit union and declined their offer of zero% and received no hard sell or "recommendations" otherwise. I came in on my lunch hour, and they were very aware that my time was "limited" and once I decided that I was going to purchase, they tried to process the sale as quickly as they were able to and achieved getting a quote for my trade-in, and process the sale in a couple of hours. I also was pleased with their service that I decided to purchase more warranty coverage than I normally would have with the "money saved" in dealer rebate and trade-in value.

Raynette

Dec 12, 2015

Always good customer service friendly, keeping you updated, place is kept clean, great car's overall new city Nissan is the place to go

George

Dec 11, 2015

After my 2014 Nissan Rogue was serviced on 11/09/2015 at New City Nissan, I answered an online survey similar to this one. I had mostly positive comments except regarding my question why the interior of my Rogue couldn't/wasn't vacuumed before or after the exterior was washed. I received a follow-up email acknowledging receipt (I think) of my email but WITHOUT an answer to my question regarding vacuuming of the interior. If I recall, that email asked if I was satisfied with the answer to my question. Unfortunately, there was NO answer to my question. Thank you for listening to my situation but I no longer reside in a single family home where I could just plug in a floor vacuum to an electrical outlet and clean the interior myself. Residing in an apartment, my Rogue sits in a parking lot that is at least 75 feet from the nearest electrical outlet. I may have to buy a cordless vacuum if I want to clean the interior.

Edward

Dec 9, 2015

Sales Rep. Derek Kam and Finance Rep. Chen Chang were very friendly, helpful and full of information on my purchase of a Frontier sv

Edward K Chun

Dec 9, 2015

Customer service that I received during this visit and the previous visit. Also enjoyed your price of four new tires.

Edward

Dec 5, 2015

This past time, the service was fast. In less than an hour, my car was done. In the past, it would take over 2 and a half hours to complete...That is unacceptable...

Novelia

Dec 5, 2015

Upon arrival we were greeted and gave us option to either wait or be called. They informed us how long the service will take and we were able to do some PT before it was time to pick up the car. Customer service was great.

Howard

Nov 30, 2015

High rating in courtesy, respect, constant update of status of my vehicle. I trust New City Nissan and my husband in his earlier days, raced the sports division and can find No Fault in the way New City Nissan repairs and handles our account. The Nakai family thank you.

Rayma

Nov 30, 2015

Mark Cantorna explains all what was done and the dealership takes good care of their customers and the car is ready when they said it would be ready

Wayne

Nov 30, 2015

FastDone RightExcellent ServiceService Tech and Repair Techs knew what to do with my vehicle and what repairs needed to be done.

Juny P La

Nov 29, 2015

Good coffee and newspapers to read; however it would have been better if free WIFI is available. Better yet the availability of some computers to use.

Yutaka

Nov 27, 2015

Sales representative & service center staff terrific. Area is kept very clean feel really positive when entering facility. Wish they upgrade coffee service

Diedre

Nov 27, 2015

The best part was the help and service from Jason Jenkin's. He, as well as Kamu Kalei, always does an excellent job whenever I bring in my car. I also appreciate the complimentary shuttle to work when I drop off my vehicle.

Candi

Nov 24, 2015

Antonio was easy to work with. Explained everything about car features. Best sales person to work with. Would recommend him without hesitation.

James

Nov 22, 2015

Friendly service advisors and quick response to my needs. Jason has always be very helpful (has worked with me before).Was able to deal with my rekeying issue quickly and within 90 minutes.

James

Nov 18, 2015

My salesperson, Tom Caprio, was truly professional through out the process to include follow up after the sale. His customer service was impeccable and made us feel totally relaxed.

Betsy

Nov 17, 2015

Very pleasant and friendly staff. Ralon is my service advisor and I appreciate his knowledge and willingness to speak at my level to understand what is required to keep my vehicle running smoothly.

Elizabeth

Nov 14, 2015

My service advisor (Jason) is very professional. He is very courteous and knows what he's doing. His recommendations are excellent.

Lyn

Nov 14, 2015

No pressure for the sale. Filling out the survey using 20 words is harder than the sale. One word two words etc

Charlene

Nov 14, 2015

The people they were so helpful, like the service, like the used cars, like everything about buying a car from Nissan.

Barbara

Nov 9, 2015

Great salesperson, understood my needs and worked hard to ensure all went smoothly I would return for my next car and have ewferred others to Blake.

Reiko

Oct 13, 2015

When I pulled up in the Express lane I was greeted by a very friendly young lady. She was very courteous and professional. It didn't take long for her to pull my name up on the system. The wait wasn't too long and the worker was able to answer my questions at the end of my visit which really showed that she is very knowledgeable at her job. Overall, my visit was excellent! The staff that helped me that day was great! The facility was very clean and it offered a comfortable waiting room with free Wifi and some coffee which was great.

Brian C

Oct 9, 2015

Fast, friendly service as usual. Service advisor Ralon Gella was very helpful and kept me updated on the status of my vehicle.

Lisa

Oct 3, 2015

Customer service is excellent! Blake, Mark, Nick, Susan has helped me with everything! My daughters have recently bought there cars from Nissan.

Richard J

Oct 2, 2015

The Service Representative, Rolan, was very accommodating. He always followed through and did what he said he would do. The servicing of my vehicle was done on a timely bases and for a reasonable cost.

Rubylyn

Oct 2, 2015

Sales man Mark Clarito answer all my questions during the process. He did an excellent job! The facility/ surroundings are clean, they offer something to eat/drink as we talk, & wait for the process.

Cecilia

Sep 28, 2015

Very pleasant experience and service completed as promised. Staff are knowledgable, pleasant and courteous. Will recommend Nissan to my friends. We are a Nissan family.

Rowena

Sep 27, 2015

Everyone is so nice and they take good care of my carThey send coupons so I get to pay lessThey provide a daily newspaper so I can read while waiting

K

Sep 23, 2015

Great customer service. I would recommend to my friends and family who live in Hawaii. I don't have anything other than that to say about this place but continue to type to reach the twenty word minimum which I think is a little silly.

Stanton

Sep 23, 2015

Ralon Gella actually took the time to answered any questions or concerns that we had on the repair of our Cube.

Brent

Sep 21, 2015

I was impressed with how well my car salesman was able to help me throughout my time at the dealership.

Cheryl

Sep 20, 2015

We were helped by service advisor named Kamu. He was excellent! He took the time to listen to our concerns, set up an appointment and then explained our car's problems in a way that we could understand. He is excellent to work with, we are so thankful

Dorothy

Sep 17, 2015

My advisor was very efficient. From the time I arrived at the dealership until I left, he kept me informed of what was going on. I appreciated that.

Jerome

Sep 16, 2015

Jason in the service area is always on point and professional! Great Team Member!!! New City is a great establishment!

Kevin

Sep 15, 2015

Mark Cantorna of New City Nissan has been fantastic to work with over the years with all my Nissan's. He's always helpful with my questions and recommendations.

Tony

Sep 13, 2015

Marc and Larry are the best salesmen I interacted with during my search for the perfect vehicle. They weren't pushy, they both worked very hard and were extremely patient with me during my search for a vehicle that I felt was the perfect fit. The finance manager who's name I can't remember worked hard to get me an awesome interest rate....so hard that my eyes actually began to tear up when I saw what he had accomplished. I'm still in awe of just how awesome this car buying experience has been.

Lynn

Sep 10, 2015

Good experience from drop off to pick up. Staff was informative, cordial and professional. Would definitely continue to do business at this dealership.

Richard

Sep 3, 2015

I liked the fact that my salesman took the time to make sure that I got the right model Nissan. He wanted me to believe that the dealership really appreciated my business and would look out for me in the future.

Linda

Sep 1, 2015

Friendliness and attentiveness - love coming here! The entire experience is comfortable for me - I rely on the service team to guide me on my repair/service needs and they never fail to impress.

Tonette

Aug 24, 2015

Fast and easy! Not pushY at all. Friendly service. I live the customer lounge. It's very compy, and has clean facilties. Coffee and vending machines. Love it! Thank you Nissan! :)

Monique

Aug 24, 2015

Blake was very courteous and efficient. I was able to purchase my car in a smooth and hassle-free manner. The dealership was very clean and modern looking. Everyone I encountered there was friendly and polite.

Scott

Jun 19, 2015

Loved everything about my experience at New City Nissan. I recommend Derek Kam to anybody looking for a vehicle. I love my new Sentra and have no complaints whatsoever

Florencia

Jun 14, 2015

Safety Check only.....but personnel always go beyond to assist....it doesn't matter how small or large the service request may be. BIG MAHALO to ALL!

Penelope

Jun 8, 2015

The staff was professional in greeting us, handling questions, and in their appearance. Our sales rep, Dion, began by discussing our needs then suggested a car model which he thought would appeal to us. It did, and we are very happy. We have since ordered a couple of other items, and Blake has been of great help. There is consistency in the quality of friendliness among all the staff, from management, to the finance area, and the shuttle drivers.

Diane

Jun 5, 2015

The service is always fast and i dont feel like im being treated like im not worth it. I walk away feeling satisfied.

Herman

Jun 3, 2015

the service personnel showed lots of ALOHA, very accommodating and easy to talk to. Hawaii is a very special place where there are many ethnics and its great to see that the service personnel can relate and understand the customers needs....keep up the great service!

Kari

Jun 1, 2015

During the maintenance process there were some problems and my car was in the shop for about five days. Jason was able to get me a rental car and kept me informed on their progress all along the way. I was not inconvenienced.

Miles

May 31, 2015

I didn't get my car's oil changed because I had only 5438 miles. They told me to wait until I drive my cat at least 7000 miles then bring it in.

Dirk

May 30, 2015

I liked how efficient and effective the salesman was able to locate the exact car I was looking for. The sales manager managed to get my payments to meet my budget. The best part is I was in and out in about 3 hours.

Winifred

May 30, 2015

I especially like our assigned service writer and trust him to know what repairs or other services we need. Other staff there are also very polite and service oriented.

Gina L M

May 29, 2015

Always friendly staff, and they inform me of what's happening with my car even when there is a delay and the reason for it. I don't mind the wait since I can actually view my car from the upstairs window as it is being worked on, and the waiting area is clean and welcoming.

Joshua

May 29, 2015

Service writer along with the svcs mgmt team were very helpfull I'm understanding our problems and concerns. They took the time to ensure we to ensure each of our concerns were acknowledged/addressed.

Albert

May 28, 2015

Ralon has always been courteous and helpful. He is always there to explain the charges. I am pleased to be a customer, have always had my car serviced at New City ever since i bought it. I bought it when you were on ALA MOANA.

Bradley

May 27, 2015

Everyone there is very professional even the shuttle driver. The waiting room is excellent, comfortable, clean, and with coffee. Timely repair and service work done well.

Daniel

May 27, 2015

My service writer Jason is a person whom I credit for my very positive experience. He is very friendly and efficient. The free shuttle service is also vital for me.

Gayle

May 27, 2015

Always pleased with exceptional service at this location, I have not been disappointed YET, AND HOPE NEVER TO BE IN THE FUTURE.

Harold

May 27, 2015

My service manager, whose name I can't remember (it's been more than a month, and I don't have the record with me - it's in the car) was excellent.

Adrian

Apr 18, 2015

friendly staff, well organized and the place looked clean, neat, and professional. The work estimate was accurate both in time and amount. I could wait in their comfortable lounge, watch a large screen TV, read the daily paper, or surf the web through their portal.

Mari

Apr 3, 2015

From the initial contact with the receptionist to the work done by service personnel the experience is always excellent. I particularly would like to commend Chandler Miller for his professionalism, his attention to detail and his outstanding customer service for the many years my family and I have taken our Nissan vehicles to New City Nissan for maintenance and service.

Melissa Sharon

Mar 31, 2015

Derek was very helpful and friendly. He helped me find exactly what I was looking for and was knowledgeable and helpful throughout the whole searching and buying process.

Anna Jean P

Mar 30, 2015

Jason Jenkins from the first time I met him took very good care of me and how I felt about my 370Z. He always offered to have my car hand-washed because I never run it through a car wash. He always ensured to have my car ready by my requested time and only once it was delayed overnight due to no parts for the 5-year service. He's the best along with Kevin, Matthew Azu, and Gimmie.

Helen

Mar 27, 2015

I was greeted promptly, informed about the details of the service to be done to my car & were accommodating when I requested a car wash.

Chyanne T L

Mar 19, 2015

Fast efficient & knowledgable. Loved the customer service and how quick and smooth our visit and buying experience was. Thank you New City Nissan!!

Harry

Mar 15, 2015

Did Nissan dealership survey and gave the same great marks. I have ask for service advisor Kamu for last couple of years...he is 'great' and saw he was selected employee of quarter on your hallway...so you know why he is great!

Laura

Mar 13, 2015

I worked with two different salesman, both of whom really listened to what I was looking for, gave me lots of information, and even directed me to ways to get the best price (telling me about a military discount). I didn't feel any pressure, and I felt that they were genuinely trying to get me in the right car for my needs and my budget. Thank you!

Leah

Mar 3, 2015

We've been a customer of New City NISSAN for quite sometime now and we appreciate the prompt service we get. We value the personal attention we get during service. We thank Mark Catorna for looking after us; Claro who drops us off and pick us up when service is completed. Over all, the service is fantastic.

Rex

Mar 1, 2015

Jason greeted me when brought my car in for repairs. He made me feel like I really mattered to New City Nissan. His explanation of what would be done to my car was to be with care and got it washed for me. When the car was done , he took the time to thank me.

Agnes E Pigao

Mar 1, 2015

The staff are always friendly, knowledgeable, and professional. The waiting room is clean and comfortable. I would definitely recommend this dealership.

Puamana

Feb 28, 2015

I enjoy the excellent service & consistency of seevice provided with every visit through the years. It's always a pleasure!

Joy

Feb 14, 2015

My service agent was very friendly. I arrived to pick up my vehicle at the end of service hours so I had t wait a few minutes and the staff was apologetic and friendly, I didn't feel rushed.

Dexter

Jan 28, 2015

Service department demonstrated excellent customer service and the amenities made the wait time useful to me to accomplish my work online.

Alvin

Jan 26, 2015

Our Salesperson Antonio Hotta was recommended to me by a co-worker, and Antonio has been nothing but awesome in helping me get the right car. I enjoy my new 2014 Nissan Rouge SV and look forward to visiting New City Nissan in getting my car serviced.

Frank

Jan 23, 2015

My adviser was friendly, cheerful, efficient, knowledgeable, and she kept me in the loop and looked out for my interests.

Shannon

Jan 21, 2015

Customer service was very helpful & knowledgeable. She took care of my needs & I really appreciated her concerns for my vehicle.

Gilbert

Jan 19, 2015

Mike Choe, our salesman, was extremely professional, knowledgeable, and helpful. The finance employee was also extremely professional. Neither of them over pressured us to purchase extended warranty, etc. We will most definitely recommend New City Nissan to our friends and family. We experienced excellent customer service from everyone that assisted us in our vehicle purchase.

Ex NCN fan

Jan 18, 2015

Just had a really distasteful experience with the New City Nissan sales management team. We've bought 5 vehicles from them in the last 10 years. I get negotiating, I actually enjoy it! But to be jerked around, misled, and just plain lied to, and then treated with brash indifference....They have certainly lost our business and our respect!

Dawn

Jan 13, 2015

1) service to the car and how well staff explain what was done and why; 2) preventive maintenance, i.e., noticing the battery was low (the car is not driven a lot, mileage is low) and recharging it to avoid dead battery later

Corey

Jan 2, 2015

I brought the car back to secure a loose tail light that was removed on a previous service. The work was done in 20 minutes without an appointment.

Phyllis

Jan 2, 2015

The place is clean. Appointments are easy to get, no waiting. Appreciate the call scheduling the appointment. Love that the car wash is part of the service experience. I wait for my car although they offer a ride because the waiting area is clean and pleasant.

Orlando

Jan 1, 2015

Your service technician was amazing. I presented him with a non-working car remote and he put a new battery in for me, cleaned off the contacts, warned me that some corrosion spelled bad news at some point, but sent me on my way feeling like he knew what he was doing, cared for my car and me, and that service was NUMBER ONE. I appreciate it!!

Edward

Dec 24, 2014

They take my car on time, they explain fully what they will do. If there's a problem they explain it to me and I authorize repair or replace. Ralon is always customer friendly

Todd

Dec 17, 2014

They took my vehicle for service, everyone was friendly and proffessional. There was freshly brewed coffee in the clean waiting area. Plenty of periodicals and newspaper to read. Clean restrooms and nice flat tv to watch + comfortable chairs. There also is a full view observation deck to view the technician working on my Nissan.

Gayle

Dec 7, 2014

I definitely love Regina! She is the best service agent that I've dealt with over the three years I've been going there. I don't know why it took so long to finally get an appointment with her

Elena

Dec 4, 2014

..really enjoyed working with my Sales Rep - Ricky P...when times got "rough" during da sales process he was able to come through with EVERYTHING I wanted for my car...

Anna Jean P

Dec 1, 2014

Jason is awesome! Attentive, cordial and even suggested that he would have my 370Z hand-washed since I don't run my car through automated car washes.

Corwin

Nov 29, 2014

Our sales person was Bryson who was really patience and very helpful in our situation. Gregg who assisted us in the Finance Department was really respectful, committed and who cared a lot. Gregg kept an open communication in being honest by working the situation with us from the beginning to the end. No matter what it took Gregg made sure we was never let down. We really appreciate all that both Bryson and Gregg went beyond there exportation. What amazes me was the processing of the application Mahalo

Gabriel

Nov 21, 2014

My service advisor Regina is always on point whenever I swing by for routine maintenance. She is great and the service is great. The communication is good too with us being updated about our vehicle's condition. I always like the coupon service deals.

Cynthia

Oct 31, 2014

My sales consultant, Derek Kam, provided superior world class service from my initial visit in February to my purchase in September. He worked to get me the best possible deal in order for me to make this purchase. He is very professional and follows up to see how I am doing with my new car and offers his assistance if I have any questions.I will definitely recommend Derek to any of my friends who are in the market for a car.

Christie

Oct 28, 2014

I really like how my service provider "Ralon Gella" were able to give me the breakdown on what was done on my car and what needs to get done. I am very greatful that my service provider would also offer better solutions or options on what needs to be taken cared first. He really takes good care of his customers.

Henry

Oct 24, 2014

It didn't take too long to complete the required service. Your waiting room is comfortable and I enjoyed the coffee.

Deanna Lee

Oct 21, 2014

Sales rep listened to what I wanted in a car and asked what I was willing to spend. He did showed me cars under my budget, in my budget and a little more than my budget. There was no pressure, that I felt comfortable buying a car over what I wanted to spend.

Chris

Oct 18, 2014

On time and shows correctly what needs to be done next visit. Quick to fix any wrong info and implements the correction right away

Melissa

Oct 13, 2014

Easy no hassle process. They gave us all the information we asked for to make an informed decision and they made it super easy to Lease the Leaf.

Carol

Oct 9, 2014

Your Service Manager Jason truly understands customer service. He is professional, knowledgeable and courteous and treated me as a valued customer. He is indeed an asset to your team and is responsible for this excellent experience at your dealership. Please acknowledge his contribution to your success.

Philip

Oct 6, 2014

My friend and I felt totally taken care of but not aggressively pushed - or even harassed as we had felt at other dealers we had visited. We left after the first visit with all the information we needed to consider our options and make a choice. And we came back a week later and bought two Rogues :-)

Thomas

Sep 29, 2014

Service Rep/Mark always provides friendly, efficient service. Shuttle service is great. In this instance, car needed to stay overnight, and was able to use a no-charge replacement/rental car.

Miles

Sep 29, 2014

My service representative Mark was extremely courteous and professional. He outlined everything that needed to be done. The work was done to my expectations. The person who answered my call to make an appointment was also very cordial and easy to talk to. The shuttle service was also very well handled.

Robert

Sep 13, 2014

Mark my repair representative is friendly and keeps me informed on the status of the repair.The Drop off service is excellent. Makes it easier to get the car repaired without having to take off from work.

Tianna

Sep 12, 2014

Blake was very personable and I felt very comfortable with my first buying experience. I honestly didn't think I would be able to qualify for anything but I walked out with exactly what I wanted!

Daniel W.

Sep 5, 2014

I found the sales Staff difficult and felt pressured. I made my intentions known upon my arrival but the salesman and manager seemed to feel it necessary to make me feel as though they provided services that should have committed me to make a purchase even though I made it clear I was seeking price information but not intending to make a purchase on that given day. Sorry and aggravating experience.

Laurielei

Aug 25, 2014

The staff was friendly, professional and very knowledgable and worked hard to make sure I found the right vehicle for my needs.

Marleen

Aug 25, 2014

Helpful, knowledgeable staff who provided excellent customer service. Every time I go in, my daughter and I are treated so warmly. I live in Kapolei, but your service is worth the drive!

Ernesto Arrocena

Aug 20, 2014

The price was very good and the monthly payments, The salesman explained everything about the car. He showed me how to operate everything.

Christina

Aug 19, 2014

I bring both of our Nissan cars to this location. Even if service takes a little longer than anticipated, I can work in the reception area via their complimentary WIFI. Outstanding service!

Sean

Aug 19, 2014

Our salesman was amazing, he took the time to connect with us, and kept us entertained while waiting for paperwork.

Connie S

Aug 16, 2014

Very clean facilities, excellent customer service. Would highly recommend them.

John

Aug 7, 2014

The service was awesome. She process my car and kept me in the loop on its progress. She made feel like is was in good hands

Spencer

Aug 6, 2014

Ricky is an amazing sales rep. He listened to all of our concerns and did his best to satisfy our needs. We walked into the dealership just to get quotes and walked out with a showroom car. We love our car. Ricky went out of his way to make sure we were taken care of and we will forever appreciate him and new city Nissan!

Harry

Aug 6, 2014

Like your comp multi-point inspection...able to plan for any up-coming work need. Kamu Kalei is great in planning for my next work need

Tom

Aug 4, 2014

How smoothly the entire process went. We purchased our new Versa through the Costco program and feel New City Nissan did an excellent job from start to finish. Our sales rep, Derek Kim was very friendly and professional. I have told many of my friends here in Kona about this very positive car buying experience.

D.B.

Jul 29, 2014

The sales person was excellent in providing many options and being accommodating to my needs. They were not pushy and seem to go out of their way to provide the quality service they are known for. I am extremely happy with my purchase!

Elvira

Jul 21, 2014

Everyone was friendly and helpful. Adequate tables and chairs; vending machine was okay, there was a water fountain and mini kitchenette; bathroom close by and clean.

CK

Jun 29, 2014

Great place to get your new Nissan vehicle! Awesome staff very friendly helpful best customer service! See mike choe!!

Curtis

Jun 29, 2014

Very prompt in regards to being directed to the appropriate person. Estimated time of completion was very accurate with shuttle to and from readily available.

Phil

Jun 25, 2014

Jason was outstanding in taking care of my needs with my Pathfinder. the utmost Professional and a very class act. Its gentlemen like him that makes me always utilize New City Nissan for my service needs.

Melissa

Jun 24, 2014

Our whole leasing experience was great. Blake was very professional and accommodating to our busy work and family schedule. He made it all very easy. He also encouraged a longer test drive than other dealerships....Nissan and likewise. I appreciated that.

Navy veteran

Jun 24, 2014

friendly, fast, professional & courteous service; Always a pleasure!

Tara

Jun 21, 2014

Although the sales people are doing their job to make a sale, I didn't feel forced or pressured. The dealership made it as though they were "working with me" not just trying to sell me a car.

Rogue owner

Jun 16, 2014

Friendly faces, courteous and just pleasant to be around. Service was completed in the time that the vehicle was promised to be done. Service managers follow-up with the progression of the service and keep you informed. I also like that my vehicle is washed upon completion and returned to me clean.

Marvin A. Rivera

Jun 4, 2014

Greated with great respect and courtesy. No sales pressure and no gimmicks. I asked for what I wanted and how much I could afford and our sales person worked on it from there on. It was a neat way of doing business. I am very satisfied.

jimwbrady

May 31, 2014

I own a 2007 350Z coupe that I purchased used in 2009 from a BMW dealership. Recently, the passenger airbag warning light started to blink on my dash console. Making this matter worse, my safety check was due and the car would not pass with this light blinking. I took the car to New City Nissan to have the problem checked. There I met Kevin Kualapai in the maintenance area who completed all of the work done on the car. Before he started any work or tests on the car, I told him that I would need a safety check done "IF" he fixed the warning light problem. I was shuttled to my office at no cost. Later in the morning, I received a call from Kevin regarding his assesment of the problem. He gave me an estimate of $2623.10 + tax to fix the problem. I was appalled. He explained that the job would require him to replace the entire seat assembly, not just the sensor, that would have to be special ordered. I told him that I was not prepared to spend that much money right now and to set the car aside so I could pick it up within the hour. When I arrived, Kevin produced an invoice that explained the $95 test he had completed to diagnose the problem that also had the cost of a failed safety inspection added to it. I asked why he completed the saftey inspection knowing the car would fail. He told me he was required by law to do so. I know this is not so, but to add insult to injury, I just learned that my model of car was listed on a factory recall by Nissan North America, Inc. in 2008 to specifically fix the passenger airbag problem. I am dumbfounded that this dealer would not know that. I will not have the work done at this dealership nor will I ever return to this dealership for anything related to servicing my Z.

FredHNL

May 19, 2014

The experience was straightforward. All staff were uniformly helpful without being pushy, and the 'bargaining' part was kept to a minimum. The adminstrative aspects of buying the car were minimal and went smoothly. Antonio Hotta -- the lead salesman -- made a good impression. Also, the first person I met with when I came in, "JC", made an excellent impression and deserves credit for keeping the customer 'coming back'. (This was the very first day of my car-hunting effort.) I only needed a simple, basic car, and I liked that nobody tried to sell me more car than I wanted. In total, I perhaps only spent a couple hours at New City -- from the time of my first visit and leaving with a new car.

A. Diamond

Mar 28, 2014

My sales representative was Blake Nakahara. From the time we met, he was very curtious and caring. He took the time to explain the car buying process. My mother felt ill and we had to leave the dealership, Blake brought my mom a bottle of water and walked us to our car and was genuinely concerned. That meant alot to both my parents and to myself! I returned the next day and we closed the deal. He helped in pairing me with the right automobile for my lifestyle and my pocket book. He kept it REAL for me, and for that, I am truly grateful! Mahalo Blake, I love my Rogue!

knc808

Aug 7, 2013

Requested a quote online and immediately got a phone call within 15 minutes from Sunshine. She was very friendlly and accommodating and arranged for us to meet with a salesperson (Antonio Hotta) who was also very freindly, accommodating, and knowledgable. There really was very little flexibility in negotiating on a price, but they did provide a financing option that met my requirements on a monthly payment basis so I was able to purchase the vehicle my wife and I were looking for. Antonio was also astute enough to notice a few dents and scratches on the new vehicle that he arranged for New City to replace (not repair) the panels. As I write this, it's been two days and I am still waiting to hear from him to schedule a pick up. New City had indicated that the car would probably be ready some time today.

Surfwar

Apr 17, 2013

New City Nissan was the only dealership that took me serious. I decided to buy that day. Very happy with my car.

hawaiiR8dr

Aug 5, 2012

I was looking for a used Altima but this dealer called and said they had a 2003 Maxima with only 35000 mile on it. Went down there and met the salesperson (Antonio Hotta), he was very professional, had all the necessary info(carfax),showed me the vehicle which I took for a test drive. After the drive I made an offer of $$$ and he countered with $$$. Anyway we met in the middle and I drove off the lot very happy and satisfied with the great service Antonio provided and a vehicle that will probably last me another 10 years!!

kiowapilot82

Jun 1, 2009

I made arrangements w/ Brandon on the phone to come check out a used Pathfinder. Upon arrival he told me that someone is also interested.Initially thought is was to pressure me but i didnt let it get to me.Willing and Ready to buy I wanted to test drive it. Upon returning I was told they are selling it. The car I was ready to to walk in and buy.Everything I wanted and taken right out of my hand. What kind of service is that. You know what the manager came out and told me, (Chan) Sorry but first come first serve. He tried to sell me a more expensive Armada. To me thats very poor service. I see how Nissan salesman work. Also asked to see the invoice for the vehicle. Brandon didnt let me see it. To me another reason to get me angry. Dont even want to buy a Nissan now.

lilgidge

Jul 13, 2007

I bought my car from New City, something that I've regretted ever since. The buying experience itself was decent, with the usual back-and-forth dealing. But their service department is terrible. It began when I took my car in for the protection package (rust proofing, fabric/carpet protection, etc.). They said they had sprayed on the fabric protection when, in fact, they hadn't. I had to take it in the next day and double-checked that it was done properly. Three months later, I took my car in for its first service. Later that day, I picked it up, paid the bill and left. It wasn't until I got home that I noticed my tires hadn't been rotated (there are distinct markings on one of the rims, and it was in the same corner - front driver side - as it was when I dropped it off). I reread the service summary and saw that "tire rotation" was listed as part of the service, which I had paid for. I took the car back and asked to speak to the mechanic (first name: Emerson), who insisted he had done the tire rotation. His supervisor came out and proceeded to imply that I was lying. He then went on to say that I had no proof of the offense since the car was driven off the lot and that "perhaps [I] didn't understand the process of tire rotation." Ridiculous! I took auto shop and it doesn't take a genius to grasp the process. I've never had such awful service. I had heard horror stories about New City's service department, but I didn't think they were true until this happened.I've since been servicing my car with the fabulous folks at King Windward Nissan. I'm in the market to buy another car and I'll be buying it from King Windward, regardless of whether New City has the bigger inventory...I'll factory-order if I have to. I won't patronize a dealership that treats paying customers with such blatant condescension and disrespect.

chrisheila

Mar 15, 2007

The newspaper ad stated a vehicle price for a vehicle that was "well-equipped". When I went to the dealer to look at the "well-equipped" vehicle, I learned that "well-equipped" means "it has lights and a horn".They are a typical dealer, with over-inflated prices and newspaper ads that are ridiculously low to lure in the customers.The sales team was uninformed and didn't know the vehicle. I knew more from my research than they did.

Johnny808

Sep 29, 2006

One thing about dealerships in the Ala Moana area, they seem to charge the highest prices for vehicles in Hawaii. I came to this dealership with a ad that stated the price of a certain vehicle I wanted to purchase. Well, not only did they tell me they didnt have the model I was looking for, they tried to sell a different model but at a higher cost. They didnt even devulge that there was a $1500 customer rebate from the company, talk about dirty. I can say that the salesman, Manny, was so incompetent, he had to bring his manager to try and sell me the car at a inflated price. Dont waste your time going here, they wont even honor their own ads. If you need to get any information, the best site I ever went to was http://www.carbuyingtips.com