Used Cars for Sale at Nelson Mazda in Murfreesboro, TN

jon1234

Oct 8, 2016

Every thing went well. We felt that we were not an inconvenience but were very important even cheaper buying a less expensive car. We will use them again.

Momof2

Oct 8, 2016

Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs!

tksneed

Oct 8, 2016

This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles.

Butters

Oct 5, 2016

We bought a Mazda yesterday and our salesman, Benjamin Mulaosmanovic, made it the best sales experience we have ever had! He is a phenomenal salesman, personable, knowledgeable and made our visit fun! We heartily recommend Benjamin and the whole crew at Nelson Mazda, from the Sales Mgr. to the Finance Mgr - outstanding Service!

Majttrip

Oct 5, 2016

Ben M. was great. He definitely made the process as smooth as possible while making sure that I was informed of every step of the way. No pressure to buy at all. I can truly say that this was the best buying experience I have had yet!

Terra Engle

Oct 2, 2016

Great service. Helpful and friendly staff. Answered my questions thoroughly and with patience.

Barney

Sep 29, 2016

Got me in a car that I wanted, the right type of loan for my budget along with my credit, didn't take all day.

teneo2

Sep 26, 2016

I came in to look at and test drive a used 2014 Ford Focus SE I found on their website. For the most part, I worked with Ben M. He was extremely helpful, patient, and friendly. He explained everything upfront and wasn't pushy in any way. He does a good job of helping you pick a car you want rather than one that a dealer wants you to buy. In addition, he made the whole process of buying the car very easy and stress-free. If you go here to buy a new or used car, I'd recommend working with him, because it will make the process a lot easier. Aside from that, they do have some really good deals. The car I got had low mileage, was in great shape for a used car, and was fairly priced. Great dealership!

LaurenM

Sep 25, 2016

I am a Mazda girl for life! Very happy with my purchase, and my sales person Ben M. who went above and beyond. He was very accommodating, not pushy, and was excited with me every step of the way. Being a sales person myself I know some of the tactics and Ben M. didn't throw the usual dealership BS at me.

Kelly Townsend

Sep 22, 2016

I came on the lot to look at suv's The sales rep Ben greeted me and showed me what I was looking for.. I did a test drive . And then I went into the finance office

Dan G

Sep 20, 2016

Nelson Mazda's website noted that a particular vehicle we liked was located at the Hickory Hollow location. Although we live close to the Cool Springs location, we drove to Antioch simply to see the vehicle. Ben Mulaosmanovic greeted us and understood why we came. He was so humble, helpful, servant-hearted, and focused on exactly what we came for that we actually were more comfortable going forward with him than trying to have the car taken to Cool Springs, which would've been more convenient for us.Ben is outstanding and a stickler for detail. If you don't want it, he doesn't want to sell it to you. Simple as that. There were 5-6 little things that we did need attended to, and he addressed them promptly and accurately. He is funny, full of grace, and a gentleman.

Gks

Sep 7, 2016

Elijah was great to work with. This was our third used car and they have always provided good service.

Matt

Aug 31, 2016

The most painless experience ever buying a new car. As a matter of fact it was fun!

Bw1234

Aug 30, 2016

This was my first visit to Nelson Mazda, and the experience was great. Ben helped me find the exact used car that I wanted for a great price. I couldn't be happier with my purchase.

Jimmy

Aug 29, 2016

Met Oren, the sales person, had great experience with him. Told him I was not entirely sure when I would buy, however when I did I would buy from him. Great person to deal with. Stayed in touch but did not bother me or try to hard sale. I was trying to decide whether to wait on the new RF series or just go ahead and get the new 2016 and maybe trade for the RF later when available. Decide to go ahead and get the 2016 grand touring. Glad I did!

Vfritz

Aug 14, 2016

My husband and I were new to Nelson Mazda and had always used another dealership in the past. Ben was awesome and everything went smoothly from the test drive to financing and signing the paperwork. We plan on returning to Nelson Mazda and Ben when we have future car buying needs.

Trepidation87

Aug 14, 2016

I was trading in my 2013 volkswagon beetle with 41,011 miles on it and its paid off, an o2 sensor was out on the car, and i was tring to trade for a 2010 srt8 challenger with 46,000 miles, which my car blue books at $8,200 in fair condition( id say its in good condition which is $9,000 ) so they had the challenger priced at 3,000 above what it blue books ( it blue books at $23,000 so they had it at $26,000 ) and they were trying to give me $5,000 for my car which took the car down to what id have to pay which was 22,000, because of their processing fee is what they said so i would have traded in my newer model for an older model and had a thousand dollars knocked off of the bluebook of the srt8....neddles to say i walked out of there without the srt8.

cmeunier

Aug 2, 2016

Ben at Nelson Mazda was GREAT to work with! He was very honest and helpful as we considered 2 different vehicles. He even stayed late the night before leaving on a vacation to work with us. We ended up going back the following week to purchase our beautiful Yukon. We loved the atmosphere at Nelson Mazda. No one was ever pushy and we never felt pressured. It was an all around great experience. When we picked the vehicle up, we noticed that the navigation disk and owners manuals were missing. The dealership agreed to reimburse us for the cost to purchase those items. Great customer service all around! We would definitely make the drive again!

Kayla Irvin

Jul 21, 2016

We had the BEST experience at Nelson Mazda. Thanks to Ben, we even enjoyed the process. He was extremely helpful, attentive, and patient with us. He thoroughly addressed each of our questions and concerns and even contacted us after we purchased the vehicle to make sure everything was going well. We will definitely come back to work with him again when we are in the market for a new vehicle. Thanks, Ben! :)

Flowersnatalie

Jul 19, 2016

This dealership was very helpful in helping me purchase my first car. Ben was really nice and fun to talk to. Would recommend him to anyone!

Clark

Jul 18, 2016

The staff on every level (sales, manager, finance, etc.) are all professional yet relational. They provide prompt and accurate answers without you feeling as if there is still something being left under the table. Everyone seeks to serve the customer's every need at all times.

G Hill

Jul 16, 2016

Every employee at this dealership was friendly and professional in every way. No one pressured me to buy and Tom (sales) was knowledgeable about the vehicle. He even helped sinc my phone with the Mazda interface. I would not hesitate to recommend this dealership and will be a repeat customer.

latonya emory

Jul 12, 2016

I went to get a car for my teenage son. I wasn't pressured to make a purchase. I was asked simple information regarding what I was looking for and shown several options. It was easier than I was expecting. Humberto Ornelas did an excellent job of making me feel comfortable and Ken Allen was great too. Good experience.

Betron20

Jul 11, 2016

our salesman [BEN] WAS VERY KNOWLEDGEABLE and handled every question we had with expertise . Ha gave us a sense of ease and confidence. That he knew everything about our vehicle .We did not have to haggle because he gave us the price we asked for.GREAT EXPERIENCE.

Steve B.

Jul 10, 2016

My wife and I had a great experience in our purchase of a new Mazda vehicle. The Product Specialists we worked with, Tom and Ben, we incredibly knowledgeable and helpful. The "non commissioned" compensation plan used at Nelson Mazda promotes a no-pressure experience for buyers. Tom and Ben were patient and generous with their time and we never felt rushed to make a decision.Al Henson, Sales Manager, was equally impressive and helpful, He accommodated some special requests I had re: vehicle delivery and seemed genuinely interested in us as his customers, During our three days of interaction with them I came to trust Al, Ben and Tom as men of integrity.Everything I dread about car-shopping was absent from this experience with Nelson Mazda. Definitely recommended!

STEVE BOTTS

Jul 10, 2016

My wife and I had a great experience in our purchase of a new Mazda vehicle. The Product Specialists we worked with, Tom and Ben, we incredibly knowledgeable and helpful. The "non commissioned" compensation plan used at Nelson Mazda promotes a no-pressure experience for buyers. Tom and Ben were patient and generous with their time and we never felt rushed to make a decision.Al Henson, Sales Manager, was equally impressive and helpful, He accommodated some special requests I had re: vehicle delivery and seemed genuinely interested in us as his customers, During our three days of interaction with them I came to trust Al, Ben and Tom as men of integrity.Everything I dread about car-shopping was absent from this experience with Nelson Mazda. Definitely recommended!

Cheryl Beaumont

Jul 3, 2016

I went in knowing what car I wanted and the price I wanted and left with exactly that. No haggling necessary. Everyone was genuinely nice not "salesman" nice. Humberto who was our sales rep was the nicest guy. I trusted him so much he basically picked out the color of my new car for me lol I love my new Mazda3 and I am so glad I went to Nelson Mazda to get it. If you are in the market for a new car go to Nelson Mazda. You won't regret it!

deriataylor

Jul 1, 2016

This was my first time buying a car. And all the workers there were very helpful. I worked with Ben and he was exceptional. He helped me find the perfect car. Ben as well as Ken were nice enough to take the time out of their day and "dumb down" the info so I could really understand everything as a first time buyer . I'm so happy with my new car . Thank you again Nelson Mazda

JBReviews

Jul 1, 2016

This is the fourth vehicle I've bought from Nelson Mazda, they always have fair pricing and friendly people to help you find what your looking for.

DCCarGirl

Jun 19, 2016

I was in the market for a car but I did not know what type of car I needed; so I logged into USAA's Auto Circle (super easy and so convenient). Within a few clicks, I found the car I wanted, and they linked me with Nelson Mazda dealership in Antioch, TN. I must add, using USAA knocked $1000 off the MSRP and qualified me for an auto loan of .99%. My dealer, Ben Mulaosmanovic, was AMAZING. He would text me periodically to see how I was doing for two months and if I was still interested in getting a car. He wasn't hounding me like you are thinking...he genuinely care about my car purchase. You see, I was living in the DC area temporarily, but home is TN. When I finally arrived in TN, I was in and out in less than 3 hours. Ben was GREAT to include the entire dealership. I have never laughed so hard, I felt like I was with family, truly. Nelson Mazda is a Christian-oriented dealership. I know I have found a friend in Ben and a dealership to recommend to all of my friends and family. Believe me, give them a try. You will not regret it.

Kamoli826

Jun 16, 2016

This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very considerate to our concerns! I just wish you guys were in NY! This place is just great!!!!

Larry Morris

Jun 15, 2016

Had to buy a car quickly, the agent was caring and very respectful. Great customer service skills which helped make the sale.

Robert

Jun 1, 2016

From the moment that we arrived at the dealership, we felt valued as a customer. We were greeted at the door with a smile and offered bottled water. No pressure sales associate stayed near by but not to close during our whole experience. We drove over 2 hours to purchase a car from this dealership and would do it again if they had what we were looking for.

MaryB

May 30, 2016

Eron was knowledgeable and low-key, no pressure, answering all questions about the crossovers. At the test drive and after the purchase he familiarized us with everything

Van17

May 17, 2016

I just leased a CX-5 from Nelson Mazda, and it was one of the best car buying experiences I have ever had. I worked with Ben M. and he was great to work with. He was very attentive to what I wanted from the car and what would work best for me. I even went back a few times to test drive different cars to be sure I found the right one. They made an effort to work with my budget and were not at all pushy about trying to add extra features that I did not need, but made sure I was aware of all my options. It was clear that they truly want you to find a car that is the right fit for you, even if that means its not a car from them. I also worked closely with one of the managers, Al, who like Ben was great to work with and very patient about giving me time to consider all of my options. I would definitely recommend going to Nelson Mazda to anyone who asked!

Happy customer

May 16, 2016

Upon arrival at the dealership I drove around and checked the vehicles they had on the lot, stopped and looked at few vehicles without anybody bothering me, which this is the way I like it when buying a car. I don't like all those ants(sales people) coming to you at once. After finding a vehicle I would like to test drive, I went into the office and met Sarah Chismar, I asked her that I would like to test drive a CX-5 and she went and got the keys, we went for a test drive and she talked to me about what the SUV had to offer and she let me drive, she was very knowledgeable about all the features on the vehicle, she didn't try to push a sale on me and made me feel welcome. The next day I took my wife to test drive the CX-5 and she also was very impress with her knowledge, she asked a bunch of questions and Sarah responded them all. After leaving the dealership my wife and I decided to purchase the CX-5. Sarah gave us a good feeling about buying an SUV from them. The paper work took about an hour and as you all know a HAPPY wife goes a long way.

ben07

May 12, 2016

I had the opportunity to speak with Ben M. this week. I was looking to buy my very first vehicle. I was in a particular situation since I was about a 4 hour one way trip to the dealership. I asked Ben if he could fill out some checklist for used vehicles that I had emailed him and to also describe the car in full. Ben took his time in explaining the vehicle down to the smell. they had just placed a new clutch and he mentioned that there was still a smell, but it was normal. Ben filled out the checklist within the hour and emailed me back the scanned copy. He was very professional, informative, and had patience with me since im sick and coughed about 70% of the time through our conversations. due to my circumstances i was not able to buy the vehicle but i asked Ben to keep a look out for the type of vehicle i am interested in, i gave him my budget, and he told he would. I would recommend this place, given the professionalism and patience. Thanks,Ben

tndriver1738

May 8, 2016

This place is great. I bought my first brand new car here, and they were so helpful and thorough. Humberto was very attentive and helped me get exactly what I wanted. I absolutely love my new CX-5 and would recommend Nelson Mazda to anyone and everyone!

JDG

May 3, 2016

This is the 3rd car we have bought from Nelson and all 3 times were wonderful. They treated us as customers, not as victims like some car lots. Buying process was great, simple and quick. Thanks to Ben M at Hickory Hollow Nelson Mazda!

Boot Hill

Apr 26, 2016

I contacted Nelson Mazda about a vehicle they had an advertisement for. I had a few questions about the vehicle before driving there. Their salesperson said he would find the answer to my questions. The next day he contacted me back and said that the car had been gone for a few days. I looked to see if the ad was still up, and it was. He apologized and checked his stock to see if he had anything else that met my criteria, but he did not. I would hope they would remove ads for cars they no longer have in inventory in the future.

Alexander

Apr 22, 2016

I am extremely disappointed with the attitude of these people. I was mainly talking to Eron and Al, and both have no knowledge, no honesty, and they showed no intention to be helpful. Because of them, I wasted some time already and will have to waste more. I came in to buy a used SUV. They took me for a test-drive, and it was fine. When I said that I would like to think about buying it, they started pushing me to make a decision fast. It looked pretty bad. The worst things happened later. When I actually purchased this car, they told me how to get the tags. Eron even wrote the instructions on paper. What he wrote was - go for an emission test, then take it to the county clerk. But it was completely wrong: when I came to the clerk, she told me that I actually need a title, and the dealer should give me it. I wasted some time on this useless trip downtown. I should say that, when I came to the dealer, they did not even apologize. Further, 20 minutes after I brought the vehicle home, I noticed that the seat adjustment does not work. Later I also noticed that the small back light is damaged. I am 100% certain that it was damaged before I bought the car. Of course, I had to look more carefully and I didn't; but I still think it is pretty bad and dishonest to sell vehicles with damaged lights, even to over-excited buyers. The back bumper actually suggests that this vehicle was in a small collision, which is not on Carfax. You can predict that, when I asked if they will repair these two things, they said no. They could at least say "sorry", but they did not. Overall, I am pretty disappointed. I will definitely never come there again. I strongly suggest to avoid these people. In case you do want to buy a car from them, take your time and look on every detail, inside and outside. Because you have no hope that they will actually tell you, if there is a minor defect.

Jeeplady

Apr 22, 2016

I bought a Jeep last weekend and Eron was so nice and a pleasure to deal with. I don't particularly like dealerships and was dreading the entire experience. However Eron and Ken made the entire process perfect. I am excited about my used Jeep but I am even more pleased with the attitudes and helpfulness of both Eron and Ken. I feel that both of them went not just the extra mile but several. Thanks to both of you!

Ross McDonald

Apr 20, 2016

I bought a 2016 Mazda 3 5 door. Vince Johnson was my Salesman. He listened to my wants & concerns to get the car I wanted. He came through. Vince knows his products & explains the process clearly for me to understand. Steve Restivo was the Sales Mgr. Steve went long distance to help me get the car I wanted (trim/color). He got to a price I could live with. I met Tom Chanthavong when I went back to for a service advisement. He was very helpful and answered some other questions I had. All (3) of these guys made the effort to come and greet & talk to me when I went back for my 1st service (oil change). I had never been treated like this before. I would recommend this dealership to anyone.

Lindsey & Joey

Apr 18, 2016

We recently purchased a truck at Nelson Mazda. Ben M. was wonderful! He did anything he could to help us find the perfect vehicle. Not at all pushy and made us feel very comfortable. He is truly an asset to Nelson Mazda, they definitely found a gem in Ben M.!!!

Tspring61

Apr 17, 2016

Ben M was my salesman and did great job. He didn't play games and was very informative. Al Henson was sales manager and a super person.

Topaz

Apr 16, 2016

Prompt service; Service Manager personally explained my vehicle, what was needed, what was done (full service oil change, etc.) and what will be necessary "down the road". If you ever have service issues, see Tom!!

Kerri Kahn

Apr 16, 2016

Although I did not purchase a car at Nelson Mazda last week, I wanted to take the time to give a thumbs up for my experience with Ben and the Nelson Mazda staff. They were so friendly and not pushy at all. The last time I purchased a car, I felt pressured and hurried. Ben was absolutely awesome, I felt like he truly wanted to get me the perfect car that fit my needs and wants. He did not make me feel pressured at all and I felt very welcome as soon as we entered the door. The test drive was great, with many different types of roads to get the full experience of the Mini I was driving. The non-haggling rule at the dealership made it less stressful. The manager was extremely nice, and although I did not purchase a car there, they made my car search a good thing. I'd highly recommend Nelson Mazda (especially Ben!) to my friends if they're looking for a new/used car!

Rdw

Apr 11, 2016

Recently bought my first car at this dealer, and it couldn't have been easier! Ben was really helpful, as was Ken. Ben helped me through the process and answered all of questions honestly. I love my new car, and thank you Ben for helping me make my decision!

AvengerDrive1

Apr 7, 2016

I came to Nelson Mazda to buy a used car that I noticed was on their site. When I got there I met with Ben M. and he got me started. He was very transparent the whole time and made sure you were as comfortable as possible. He first set everything up so they would work on the payment options while we went out and test drove it. I really enjoyed the test route they had me drive, it gave me a way to see how the car drove in every manner. When we got back the money started. It was a bumpy start at first because my credit was not the best. However, we both came to an agreement that worked out for me and made me feel the most comfortable. Ben, Steve and Ken were all great in making this an experience for my first time buying my own car!

zoomgirl61

Apr 3, 2016

Got a quick and prompt appointment. Took care of all my Mazda needs., Service Dept. staff were all very nice. I'm a long time Mazda customer. My first car was a 323.

Haydn Palmer

Apr 2, 2016

I was looking for a place to buy a used car when I found Nelson Mazda online. When I arrived at the dealership, Ben was able to locate a great car that fit all of my needs! Ben was fantastic and I had a wonderful experience shopping here!

BrittFournier906

Mar 31, 2016

Recently my husband and I went looking for a car. Ben M. At Nelson Mazda is amazing. He got us a car that we wanted and needed for a great price. I won't go to another dealership again. Everywhere else told us we needed a co signer. Ben got us the new car for our family.

Lacy Littrell

Mar 26, 2016

I walked into Nelson Mazda wanting to sell my vehicle. Tom C. Immediately met me at the door with a smile. He went above and beyond to make the experience and unforgettable one. Whether you are in the market for a Mazda or not I would highly recommend Nelson Mazda to anyone.

Keith H.

Mar 26, 2016

We were looking for a nice car for our daughter to drive while finishing high school and use for college. We checked on line to see what was available. Nelson Mazda had by far the most quality used cars to choose from in our price range. Our salesman Ben M. was very pleasant and helpful to work with, with NO pressure to buy. He had a very good working knowledge of the inventory and pulled up the Car-fax on the one we chose to make sure we had all the information we needed to make an educated choice. The whole experience was hassle free and not nerve wracking as we were expecting. It did not take very long and we were driving our newly pursed Honda Civic home. Thank you Nelson Mazda for being "Honest with fair pricing"!

collietcd

Mar 24, 2016

I am more than happy with my experience at the dealership. I went in to purchase a car that I had applied for online. My sales person Ben M. called me, and i came in to look at the car. As soon as I walked in I felt very welcomed and comfortable with the atmosphere. I went in for a test drive with Ben, and everything went smoothly. Ben was very helpful throughout the whole process. I also with Ken Allen who was more than helpful with assisting me throughout the entire financing process, and helped me with getting my car payments to what I was aiming for. My experience at Nelson Mazda was awesome!- Tobias C.

Josh

Mar 17, 2016

I was in the market to purchase a used vehicle rather quickly. Their website was well laid out and very informative. I contacted them via email and have a response by the next morning. I set up an appointment to view the vehicle and they had everything ready. Including the test drive and paperwork I was in and out in a bout three hours. The price was more than fair and everyone at the dealership was a pleasure to work with.

Simmons37013

Mar 14, 2016

I just wanted to take the opportunity to thank both of you for your exceptional service. Thank you Omar for sticking to your word and helping me from day one, and thank you Ben for giving me a quick lesson, and your kindness toward me and my friends. Thank you so much. I love my car?

Sonya Lloyd

Mar 11, 2016

I recently posted a review on 2/24/16, stating this dealership was a modern day devil,. The used sales manager reach out ro me that night and had me bring the car on for service the next day. But, Ben and the service department staff really did an awesome job servicing the car. It took longer than expected but the service department staff gave me a loaner car after 4 days of having my car in the shop. The service department staff fixed my car and did not charge me any thing, the used service manager wanted me to pay $200 towatd getting my car fixed after paying another garage a little over$200 to try to get the check engine light off. I really appreciate Ben and the service department staff for all they did. I would highly recommend anyone to see Ben only as well as get repairs at service department. Thank you, and may tbe Lord continue to bless Ben, service department staff and all who assisted with this matter.

AshleighTucker

Mar 5, 2016

My, name is Ashleigh and I'm only 20 and this is my second time leasing a car my first experience was quick and painless in which I thought at that time was okay but this experience will be hard to top. From the warm and friendly greet to the diligent process of finding an affordable car that fits my needs the process was long but every bit of it was handled very carefully. Both the rep, Ben Mulaosmanonvic who assisted and the Manager, Al Henson made sure that they did everything possible to assist me and I greatly appreciate it. Also a measure was taken in order to ensure that I understood the process that I had clear knowledge of what is meant to be leasing my vehicle as well as what would be included, Keen Allen made sure to explain all the specific details to make me aware. THIS WAS THE BEST EXPERIENCE I'VE EVER HAD WITH CUSTOMER SERVICE!!!!!!!!! Also Good Luck to You Ben on Your Race Today!

Dodge4X4

Mar 3, 2016

My experience at Nelson Mazda Antioch was unbelievable! I wasted a week of my time driving and searching for my next vehicle... And then I pulled into Nelson Mazda. I met with Al and Ben and they let me guide the process! These two men stayed w me until almost 10pm and finally I left as the proud and happy owner of the used vehicle that suits me perfectly , thanks guys!

MarKat7911

Mar 2, 2016

I could not have asked for a more pleasant experience than what I experienced at Nelson Mazda Antioch. From the Finance Manager to the Salesman to the Business Manager, these guys were on the same page, and to me, that was making sure my wife and I were cared for as people and not just another sale coming in the door. Everyone was polite, welcoming, and genuine, and especially spoke very positively about their workplace. No one was in a rush. Everyone had a smile on their faces. I highly recommend Nelson Mazda Antioch for anyone who is not just searching for a vehicle, but a vehicle buying EXPERIENCE!

happy latino

Feb 25, 2016

First all, despite the late hour(almost 8pm) they never had bad faces or rushing us out.always polite and profesional and never rude.I have been here twice and sales staff always great.God bless this business and staff!!!!

Surprised

Feb 21, 2016

I'm really busy these days. I'd done all my homework late at night and had the financing in place and merely wanted to test drive the Honda Fit I purchased and go. Used car dealers have a poor reputation generally, so I was dreading actually going to get my car. Ben was patient when I wasn't and kind when I was brusque. Really nice guy who did his best to make the experience as painless as possible. No experience with the service department, but I highly recommend Ben and the kind fellow who processed the paperwork. I love the car.

Demetria2797

Feb 21, 2016

How many times can you go into a dealership and get exactly what you asked for from the type of vehicle to the payment that you want?. This was a no hassle no pressure transaction! We went in and got exactly what we asked for. Our salesman Ben even fed us while we was there. Everyone did their part at Nelson Mazda, which made us have a lovely experience. They will forever be our preferred car dealership!

tapat

Feb 20, 2016

I was greeted quickly as I walked in even though the dealership was obviously busy. I was introduced to my salesman Tom and within a few minutes I was Test driving the car I had chosen.

jcander

Feb 18, 2016

I believe that Nelson Mazda gave me an excellent deal for my new car. Everyone at the dealership was very friendly and helpful. I was greeted by a sales representative that I had dealt with before and he remembered a lot of information about me and my family. We have purchased several cars from Nelson Mazda and we will continue to go to them in the future. The building is undergoing renovation to make it even better in the future.

Sarge160

Feb 17, 2016

I had the pleasure of working with Ben on a possible car deal today. While the deal did not come to fruition it was not due to Ben's lack of effort, honesty, courtesy and overall professionalism.I would certainly recommend Ben and Nelson Mazda to my Military Brothers and Sisters as well as my friends in the Middle Tennessee area. Also appreciated Nelson Mazda's Christian values which was evident from the moment I walked through the door.

Lexwel94

Feb 17, 2016

really enjoyed getting my first car (used)here, Sarah and the rest of the team were really friendly! Sarah showed me the car I came in looking for and I was very pleased with it, so I got it lol and she made the process very easy! Would definitely recommend you stop here if your looking for a car!

J Taylor

Feb 16, 2016

I am more than satisfied with my buying experience at Nelson Mazda. The staff is friendly and even though the facility looked to be in the middle of a remodel, it was clean and clutter free. I would definitely recommend this dealership to anyone looking for a clean, used car.

Afarm22

Feb 8, 2016

I loved working with Bert and the team at Nelson Mazda! I was able to find exactly what I was looking for with ease! I would absolutely recommend this dealership to anyone who's in the market for a car!

hdgoddess

Feb 7, 2016

Ben is absolutely awesome! Not the typical car salesman, which is such a breath of fresh air. He's so easy to work with and got my husband and I great deals on a new Mazda6 and used F150. We will definitely be repeat customers!

MoenRhonda

Feb 6, 2016

This dealership and Ben were excellent. There was none of the pressure usually associated with buying a car. Ben and the team found exactly what we were looking for and for an excellent price. We live more than an hour from the dealership; so, after the vehicle was shipped in from another state, Ben took the time to meet us halfway to finish the delivery. We were very satisfied with every part of the process.

wtaylor6291

Feb 6, 2016

As of Wednesday I have purchased three vehicles in a years time span from Nelson Mazda and more specifically Ben Mulaosmanovic. Thanks to Ben i dont have to go through the hassle of car buying. I call Ben directly and just give him the heads up that im in the market for another vehicle and from there its a walk in the park. Ben knows my vehicle needs and preferences and the makes my life so much easier. Could not speak more highly of him and the staff at Nelson Mazda. I would recommend them to anyoneWill Taylor.

kensrx8

Feb 5, 2016

After several calls to the Antioch location for a simple oil change and checkup on my RX8 before leaving on a trip I was told they were booked up and just blown off. I called the Cool Springs location with the same explanation and the Service advisor Devin Rogers told me they were book up but if I could be there at 7:00 the next morning he would do his best to work me in. I arrived at 7:00 and was back on the road within the hour. Devin knows what customer service is all about and could give the "staff" in Antioch some lessons. Thanks again Devin..

SusoSam

Feb 5, 2016

I was in the process of buying my first car and after shortlisting a few makes, started visiting various dealerships. And the search ended when I visited Nelson Mazda and it was all due to so very helpful Sarah Chismar. Very patiently answering all my queries, guided me through the whole process of acquiring a new Mazda CX-5. It seemed so easy. It was a pleasant experience and I would strongly recommend Nelson Mazda to anyone looking to buy a Mazda!

Nan

Feb 1, 2016

In need of a car "QUICK", located Nelson Mazda on the internet. - within 3 days, found my "Happy" car - thanks to those named above!! Great Product + Great Price + Great People = Very happy Mazda Car Driver!!!

trixieb223

Jan 17, 2016

I'd been several places and looked at lots of cars. Neal found the car for me and guided me through the process. I feel very pleased with my purchase and would recommend Nelson Mazda to anyone looking for a car.

AftonGordon

Jan 17, 2016

My fiance' and I visited Nelson Mazda yesterday to get some quotes on a used vehicle. We were greeted by Ben M. and I am so glad we were! He listened to our every want and need and made sure to get us in a car that fit our budget and still not sacrificing on what we wanted in a vehicle. His positive attitude and friendliness made the whole experience very enjoyable. It felt like we had known Ben for years! We could definitely tell that Ben enjoys his job and loves helping others find a car they want. Everything went very smoothly and I will definitely be referring all friends and family to see Ben at Nelson Mazda if they are looking for a new/used vehicle! Thanks so much Ben!!!!

Susie

Jan 12, 2016

We had an exceptional experience at Nelson Mazda. Everyone was knowledgeable and answered all our questions. It was a smooth transition from trading in our old car to buying the new one. Recommend very highly

Ruiz2012

Jan 9, 2016

My husband and I visited Nelson Mazda today. The experience was so nice.. everyone was very friendly. Ben M was amazing, he was very easy going and wanted to help us with what we wanted. I would definitely recommend Ben M if you are looking for a new car or used. Thank you so much!! We are extremely happy with our purchase!

drumtwins

Jan 7, 2016

I met Ben M. when I came in to look at a used Toyota Sienna that I had found online. We immediately struck up a relationship that made me comfortable. Ben showed empathy toward me and my situation, and I felt very comfortable talking with him. I liked the "no haggle" pricing, because I didn't have to leave wondering if I paid too much because of my inexperience. I was there just to look at a Sienna. There were several online, at different dealers, from which to choose. I would say that it was my comfort level in dealing with Ben that had me driving out of there that night in that car. (That and the fact that it is a great car at a decent price.)I would heartily recommend Nelson Mazda to anyone looking for a new or used car. I would definitely tell them to ask for, and accept no less than, Ben M.

Ztgaines

Jan 5, 2016

If you are in the market for a new or used Mazda or any other car for that matter I highly recommend this dealership. While I found the car online, the dealership experience was delightful and enlightening considering I had never purchased a car before. Ben, the employee I worked with was both friendly and knowledgeable about the vehicle I was interested in. He even let me go on a longer test drive to make sure the vehicle I was considering was a perfect fit. On top of that He was very patient and answered all questions I had about the car as well as the car buying process. Overall, a very good expereience.

Johncarguy136

Jan 2, 2016

Had a great time with this purchase. My sales guy Neal Benson was very knowledgeable and help me get the best possible deal for me. I would recommend them for all of my friends and family. Thank you Nelson Mazda!!

Nancy

Jan 1, 2016

I already knew I wanted a Mazda 3 because I loved one in the past and because it was rated highest by Car and Driver and by Consumer Reports. My sales rep, Neal Benson, was great at getting right to work with me and helping me choose between the 4-door and the 5-door and the 3 models. I test drove one even though I knew I didn't need to do so. When I finally decided on a 5-door and wanted the light blue, the manager found one for me at the Cool Springs location, and Neal went and got it for me. I got everything I wanted and a fair price too

MarybethD

Dec 28, 2015

I was not in the market for a car and circumstances led me to need one.....Nelson came HIGHLY recommended so I looked them up online. I was pleased with the initial offering in their pre-owned inventory. I had a certain price point i needed to keep and they did NOT try to up-sell me. I was thoroughly impressed with their patience and the personal treatment. Their Christian values put it over the top for me! Awesome experience!

scott828

Dec 24, 2015

We have purchased Mazda's before and decided to compare the CX5 with the quote we received from Toyota on a RAV 4. The sales person was very helpful and the management is very friendly. They were very open to discussing their cars and even had a comparison of my car with the Toyota. The CX5 had very similar options to the Limited with a price similar to the XLS. Also, I got a 2016 and the Toyota was a 2015. Overall, a very positive experience.

lahartigan

Dec 8, 2015

From day 1 to the day I bought, everyone was fantastic. They answered all my questions (I had a lot) and spent just as much time/energy on me on day 1 (when I clearly stated I wasn't ready to buy) as they did when I came back ready to purchase. They were straightforward, encouraged me to do my research, and never pushed me to commit before I was ready. I hadn't purchased a car in almost a decade and these guys never demeaned my old car or judged me for being hesitant to commit to something new.

Jen A

Dec 6, 2015

I purchased a used Toyota RAV4 from Ben M. at Nelson Mazda in Hickory Hollow. I didn't feel any pressure and he didn't try to persuade me to buy anything else. He was very friendly, personable and made the experience great. They knew I had to be somewhere so they sped up the process which I really appreciated thanks to Al. I'm loving my car and will tell others about this. Being a GM of a restaurant for 20 years, I am all about acknowledging good service when I experience it. It's really easy to write reviews to complain.

TRBTaylor

Dec 3, 2015

After having an awful experience at another local dealership, it was very refreshing to have such an AWESOME experience at Nelson Mazda! There was no pressure. Not only was Mr. Taylor very knowledgeable, pleasant to work with, and very attentive, but so were all of the employees we interacted with. My husband and I bought a car the same day. I highly recommend this dealership to anyone in the Nashville area looking to purchase a car.

Suzanne D

Dec 2, 2015

What a great experience. I haven't had a new car in about 10 years. We had checked out the stats on the Mazda CX cars and the ratings were great. Ben was very kind and knowledgeable, in fact all the personnel we encountered were nice. There was no pressure to buy. The price was right and they delivered my new car to my home that afternoon. Great experience! Will definitely recommend this dealership.

Fatman

Dec 2, 2015

Ben was knowledgeable and pleasant to work with, attended to our every need. Thank you for spending time with to show us the CX3. Mazada was not on our list of vehicles to purchase until we came to Nelson Mazada. We plan to purchase in the near future and we will be back to see about buying a CX3 from Nelson Mazada.

across

Dec 2, 2015

Sarah was very helpful and personal. The finance department worked their magic and got everything I wanted done. They are all very nice and welcoming. The car is exactly what I wanted and what I was looking for.

kmk

Dec 1, 2015

I was contacted by Sarah at 8 am and by 4 pm the same day I had a new car. Except for the final paperwork to purchase and finance the vehicle, nearly everything else was done over email. I knew exactly what I wanted and Sarah made no attempt to sway me otherwise. No upselling to a more expensive trim or pressure to purchase optional upgrades such as floor mats and cargo nets. I really can't imagine a more painless experience. Highly recommended.

Wes_cowell01

Nov 28, 2015

We had a great experience! Ben M. was super nice and worked with us to help find the right car. We gave him a budget and what we wanted. They gave us exactly what we wanted and more! Definitely recommend to anyone!!

Sandra

Nov 28, 2015

I have bought a few cars before but never this pleasant an experience. I just bought my first new car ever. This is my 2nd Mazda. I knew what I wanted and Elijah Taylor helped me get the best car for my needs. He was so helpful and kind. Al Henson worked us up a great deal on the car too. And Ken Allen answered all our finance questions plus warranty deals with the best knowledge in the business, but no pressure. I like that!

Katy Losey

Nov 27, 2015

I've been back to this dealership twice now and it's the only one I'll probably ever go to. The staff is so nice and welcoming and they make the experience feel so easy!! Ben took over 5 hours with me each time to help me find the perfect car. I am very hard to please and he helped me find the perfect car with the best price possible.

Bobby89

Nov 22, 2015

This was the best experience we have had at a car dealership. Everyone we talked to was very pleasant. Ben M. Was our sales guy and he was so kind, down to earth and funny. Our finance man Ken Allen was very nice and so helpful in all aspects. We would really recommend this dealership to anyone and have spoke highly when telling people our car buying experience here.

Gearhead

Nov 22, 2015

Just bought a Mazda 3 iSport for my son, super nice, down to earth sales staff. No hidden surprises everything was as we discussed, Ben Mulaosmanovic answered all the questions I had about the vehicle and for once I found a salesman that new more about the vehicle than I did. Very professional and I recommend Nelson Mazda at Antioch for anyone looking for a Mazda.

tikay

Nov 19, 2015

Ben M. and Randy D. are awesome. They are there to help me to understand car buying (needs and wants) and its details. Car buying can be overwhelming and these guys made my first car buying experience flawless. They gave me all the time I need to decide and it was worth it! My parents bought a car from them 3 years ago and they haven't changed since! I definitely will recommend them to everyone I know.

swheeler

Nov 18, 2015

I have always liked the Mazda CX-7 and CX-9 so when I was looking to buy a vehicle, that's what I put in the search when I started looking. I found one in my price range at Nelson Mazda. Even though they are almost 2 hours from where I live in Alabama, I made the trip for such a great deal. My husband and I test drove a CX-7 and were happy with it. Sarah even sent it through service for us before we left to make sure it was nice and clean to our liking. After a few days we saw a different CX-7 at Nelson that we liked better and went to trade. It was completely no hassle. I was at the dealership for less time than it took me to actually drive there! They worked everything out with USAA with my loan to make sure everything got changed correctly. I didn't have to do anything but swap cars! I highly recommend Nelson Mazda to anyone looking for any kind of vehicle. They have everything and will not give up until you are completely satisfied.

ladym

Nov 18, 2015

Ben m. and ken allen are great. Very professional and got me in a car i love. Definitely will recommend them to everyone i know.

boogiepop

Nov 16, 2015

I went in to get a new car, and I was looking for something fairly specific. Sarah Chismar stuck with me and helped me find something I was comfortable with, and that was within my budget. She was extremely patient with me and gave me enough time to think on it and make my own decision. There was absolutely no push to buy, and no rush, but she made me feel good about the car I purchased and I'm so very thankful for her help and time. Thanks, Sarah!

Charlie

Nov 9, 2015

Very professional and he knows what he's doing. I have and will continue to recommend him to my friends and family, he was very kind, courteous, and patient! excellent salesman.

janzen

Nov 7, 2015

We had a fantastic experience today. Tom really took the time with us to see what we needed and was patient with us and our two children. Very friendly and polite staff.

CHRISTI MARIE

Nov 5, 2015

I can not say enough about how wonderful our time spent at Nelson Mazda was! From the time that we got there, all the way to the end of our visit when we left with our new car was exceptional. Ben Mulaosmanovic is a wonderful employee and asset to this dealership and company. He is so very friendly, personable and down to earth. Not only that, he is also very thorough and did exactly what we came there to do, got us exactly what was hoped for and accomplished everything within our means. I have already referred someone to him, and I will definitely be buying other future vehicles from here! Thank you

hjmac13

Nov 2, 2015

Everyone I dealt with was friendly, helpful, & knowledge. Drove 3 hours to see a car and bought it! Finance was much easier than expected. No pressure from Internet contact to actual buying of the car

LarryM

Oct 30, 2015

Bought a used 2006 Mustang. Knew what I wanted and had financing pre-approved. Ben M. listened and did not try to up-sell. Very friendly and seemed truly concerned that I was satisfied.

Unhappy customer

Oct 29, 2015

I purchased a new CX-5 and the process was great initially. I had no complaints about their service when they helped me to select a vehicle. I had leather added to the vehicle and was not shown a sample even though I requested to see a sample of the leather. I was not happy with what I received. It took me a week to get them to offer to resolve the issue and then they expected me to pay $250. I also received my permanent tags after the temporary tags expired. Their customer service is only good when they are taking your money. If they make a mistake they are slow to resolve the issue and do not care about making it right. I will not purchase another vehicle from this dealer or Mazda. I will also not use their service department if I can avoid it. I advise anyone else to think carefully prior to purchasing a vehicle from this dealer and from Mazda. Read the better business complaints against this dealer prior to purchasing a vehicle from them.

Scrossnoe

Oct 27, 2015

Buying a new car was super simple. Did it while on vacation over the Internet. They even had it ready for me when I walked in!

taylor,laura000

Oct 26, 2015

I enjoy myself with the crew and they made me feel comfortable and satisfied. The manager and the crew my me feel at home. Again Thank everybody for making me feel comfortable and satisfy with what I bought.

Laura Taylor

Oct 26, 2015

The whole crew was very nice, polite, and made me feel comfortable while I was there. I didn't wait long. Everything was prepare before I arrived. I am satisfied and comfortable with they sold me. Again the overall rating is excellent! Thank everybody for being so nice and making me feel comfortable.

kelly C.

Oct 24, 2015

I usually HATE the car buying experience but working with Ben made it feel more like working with a well known and trusted friend instead of being pressured into a vehicle by a salesperson. We would definitely recommend Nelson Mazda and Ben M. to any and everyone looking to by a car. We will definitely use Nelson Mazda and Ben M. for future vehicle purchases!

Adaeze76

Oct 23, 2015

I love Nelson Mazda! Everyone treated me like family. They answered all my questions and then some! And the process was fairly quick! I would definitely be a repeat customer and suggest them to anyone looking to purchase a vehicle.

Nsmart1205

Oct 21, 2015

My first time every going to a dealership or trying to purchase a vehicle! They made my experience worth while and acceptable! They helped me find a used but great vehicle. They did not give me any hidden fees, told me what I should do and should not do, they also told me a route to take to take care of my financial situation! I would go back again if needed!

Zach24

Oct 19, 2015

Was great from the time me and my wife walked in to the time we left Tom was are man he helped us decide between a suv or a hatchback we pocked the hatchback and al got us an amazing trade in value on are car and an even better price on the new car we purchased we felt very much like they wanted us to be happy and not to just sell us a car because they needed to make a sale I don't have one bad thing to say about the dealership Tom AL or the financing guy he was great to stayed late and got all the paper work done right and super fast if you are interested in a car make this the first stop on your list!!!!!

Stacy and David

Oct 17, 2015

Was really happy that the vehicle was at blue book value with all fees included. Tom and the manager didn't hesitate to help us with getting tired and windshield replaced for a great price. I asked for the car to be cleaned and they did an amazing job! Very smooth transaction. Easy in and out. No pressure or haggling. Super satisfied with our experience and will definitely look to dealing with them in the future!

DaveStacyTeddyBear

Oct 16, 2015

Tom and the staff at Nelson Mazda were so incredibly helpful and made SURE that we were happy and satisfied with everything about the car before we left. They cleaned it extensively, helped us get a replacement key fob, windshield and 4 new tires in no time. They really went above and beyond for us. We still got the vehicle that we really wanted just below blue book with fees included in that price. We couldn't be happier with our service, the lack of hassle and haggle, and the professionalism of everyone there. I think we were there for 2 hours total, including tires, windshield replacement, test driving and financing. Amazing.

Stephanie S

Oct 13, 2015

The used car lot doesn't work on commission which means there was no pressure at all.

Klhfamily

Oct 12, 2015

Loved the no pressure sales experience, from the gentleman who took us on our trst drive all the way back to the financing office. I felt like they were more interested in me getting what I wanted rather than someone getting thier sales bonus. I highly recommend a vist to this dealership if you want a smooth, purchasing experience.

indyguy

Oct 6, 2015

I was looking to buy a new MX-5 and there was not many around to drive. Over that weekend, my wife and I went to another dealer and saw that they added about $1700.00 on the list price for seat and paint protection, etc. and we decided not to buy there. On Monday, I called Nelson at Hickory Hollow and they had a Club version (second time I visited there). I really like the Ceramic color and black trim. Ben and I drove it around and then to Smyrna to show it to my daughter and her husband and while we were there, it seemed the neighborhood came out to see it. I was really thankful Ben let me make the drive there. Back at the dealership, I noticed that there was no add-ons to the price and was glad to see that. In fact during the deal, the manager Al dealt was me and the salesman Ben without doing the back and forward thing. Al and I also went out and drove my car to see how good it was for the trade in. Once I got the deal I wanted, I was really satisfied and then off the loan officer. I was pleasantly surprised when he (Ken) did not press me on other items to be added on after the sale. I have had in the recent past, not a good experience with a loan officer that wouldn't take no for an answer for add-ons. The follow up on the sale by Ben was also very welcomed. I think this is the way to buy a car.I really like my car.

David1

Sep 22, 2015

When you go to buy a car, buy from Ben M. And leave with a Smile. 5 Star treatment.Ben M has the answers to your questions.

50centsaday

Sep 18, 2015

I went to Nelson Mazda with the intention of trading in a Mazda for a 2016 Mazda 3 iSport. I had spent a few days communication through the online chat and got plenty of information. Once I arrived I spoke with Ben about what vehicle I wanted and what features I wanted with my car as well. He is very detail oriented and transparent. He wants you to know everything that he knows each step of the way. He knew how to make you smile and laugh while being serious when necessary. Although it was a longer process than expected and the number crunching was stressful, as it always is, Ben AND Steve were able to find a payment that worked for me. I appreciate all the time they put in making sure I was comfortable with the purchase and I am glad I was able to get the car I wanted with a reasonable price. The personality at Nelson Mazda is worth a visit.

Texas87

Sep 17, 2015

Bert asked how he could help us and his great personality and laugh, made me feel at ease. He listened and did everything he could to help us! We got a great car and had a great experience!! Every employee we talked to was professional!!

syparrish

Sep 17, 2015

Tom was with another customer and recommended Bert to assist me. Tom, Bert, and Ken made my buying experience a memorable one. I have already recommended Nelson Mazda to my co-worker who's in the market for a new car!

Crazy4ut

Sep 15, 2015

Ben M. was kind and took the time to hear what I needed and followed through on everything he said he wold do. I got a fair price on my car and the attention to the customer was the best. I recommend Nelson Mazda and Ben M. to anyone looking for a car.

TS

Sep 14, 2015

Ben took the time to show me several cars and walking through the model differences... He knew the vehicle options well! There was no pressure to buy, very accommodative, personable and professional. Al Hinson, another rock star took the time to walk me through the best rebate and interest rate options as well as giving a fair value for more trade!I will recommend this dealership to my net work of friends!

Mazdaowner

Sep 10, 2015

Prior to meeting Ben, I never thought a car buying experience could be anything but a frustrating hassle. Ben was the most helpful and friendly salesperson I have ever worked with. While everyone we worked with was very friendly, Ben was nothing short of exceptional. It was such a great experience that I returned the following weekend with my son and he worked with Ben to made his first new car purchase.

OliviaMazda3

Sep 6, 2015

The purchase of a new Mazda for my daughter was easy. Things were explained clearly and no pressure was applied at any point. It was well done!

Dawn Thompson

Sep 1, 2015

I usually am really nervous when dealing with car purchases because the cliche car salesman has almost always been my experience, so I break out in hives before I ever get to test drive a car under normal circumstances. We had a great experience in our Purchase of a 2011 Toyota Tundra from Ben! No hives! No angry tummy... I kept waiting for the experience to change but was never disappointed, even to the extent that we received a thank you email from 2 different employees after the sale. The only thing I would have changed is that I wish they would have cleaned the truck we bought, It had been in their possession for quite some time and had been driven as a farm truck and obviously not cleaned inside or out. We mentioned it several times, but it was never addressed, however, in the end, we still couldn't resist the deal we got and are happy with the truck.

nurse1234

Aug 31, 2015

Great experience easy going staff. Able to get me in the car I wanted. I would recommend for future purchases. Extremely flexible and willing to work with any person trying to purchase a car new or used

MAZDAowner

Aug 30, 2015

Went to this dealer after a family member recently purchased a vehicle. I would recommend this dealership to every person searching for a new car. Ben did not try to push a sale, but rather asked questions and figured out the best options for me. He then did all he could to get me the best deal possible, and pushed the process in order to get me out in a reasonable time. Working with Ben was not like working with a salesman, but rather like working with a friend. Great experience all around.

Sue

Aug 29, 2015

Nelson Mazda was recommended to us, and we were not disappointed. From the minute we met Vince, discussed our needs and wants, took a test drive, located the car we wanted, met Steve, and made the deal, it was professional and friendly. No high pressure, no pushy salesmen. They took our 1997 Mazda in trade, and provided a loaner car till ours could be brought from another dealership. This was our first "new" car purchase in many years, and it was the best.

Erzille

Aug 28, 2015

Great people. Made the purchase experience easy :) All my questions were answered. Ben made it simple. I will tell everyone to come here. I am happy with my Mazda 5!

Trey723

Aug 23, 2015

We went to view the car that was posted on the cars.com website. It took them 10 minutes to find the car, and then it could not be started. You only get one chance for a first impression. you blew it. I would not ever recommend this dealership.

that's a key??

Aug 20, 2015

After the sale Eron Hatchett spent over an 1.5 hours showing me every knob and button on my new Mazda6. I even have his cell # to call if I need help in a hurry. I will be sending my friend to Eron when they get their Mazda 3. Eron's middle name should be "customer service".

Winged66

Aug 20, 2015

It was my second car from Humberto it was a great experience. They are always honest and efficient and make the whole car buying process completely stress fair. Thanks again Nelson Mazda. I love my new Soul Red Mazda 6. You guys rock!Sincerely,Wade Mangrum.

iceguy

Aug 18, 2015

Great people, friendly, personality. The Manager was able to work with me in my price range. Ben didn't make me feel like a customer, but a new friend. I would have given 5 stars but I was there for a long time. Busy that day and computer issues I guess?

DDD

Aug 17, 2015

We purchased two vehicles within a week and had a very easy, no pressure buying experience. We would recommend Nelson Mazda to anyone.

julie123

Aug 11, 2015

I was in and out of the dealership in an hour. Everyone worked together to ensure an efficient transaction. Very friendly dealership and actually, probably the smoothest car buying experience I have ever had and I have bought many cars. Five stars for sure.

Beaker63

Aug 10, 2015

I came in to test drive a used Mercury and thought I was going to have to wait to here from my bank, but they were able to set me up with an amazing finance plan. Ben M was an amazing salesman and helped me immensely! Great personality, had an awesome experience. Special note... they have the best roads for test driving!

Rachel_R

Aug 8, 2015

I needed a new car for my family. Two years ago I bought a Mazda2 that I loved, but when my family grew I realized we needed a bigger car. I wish I could say that I looked forward to buying a new car but the truth was I would have rather have had a root canal. Being a single female in search of a car is definitely its own type of hell. (Ladies you know what I'm talking about. Men be grateful you will never know!) I inquired about a car online and received an immediate response. I set an appointment to visit the dealership, and cue the ulcer. When I arrived I was warmly greeted and introduced to my sales rep Ben M. We sat down and discussed what I was looking for and needed. He had a genuine and heartfelt care in helping me find the perfect car. He was sincere and helpful from start to finish. This is the first car buying experience that I had where I felt I could relax because Ben had my best interests in mind. He is amazing!! This was not only the best car buying experience but best customer service experience of my life!! I also want to say the Finance Manager was awesome!! He completely respected my time and had me through the process on time just like he promised! This was such a great experience! I will be a customer for life!

SCWheeler

Aug 7, 2015

Ben M and his team are kind and very helpful. He did not pressure a sale, but listened and let me find the vehicle that was perfect for my needs within my budget. Ben answered every question honestly, was very kind, and made me want to come back to buy cars from him in the future. Absolutely wonderful experience.

RayW

Aug 7, 2015

This dealership and the employees were the best experience I have ever had in purchasing a vehicle. I ourchased a used car and was treated as if I was someone special. I am ordinary guy and retired.

KForte

Aug 6, 2015

I went into this Nelson Mazda location yesterday, not to purchase a car (though I wanted to), but to ask if it were even possible due to my low credit score. Vincent Johnson greeted me at the door and was incredibly kind and helpful. He offered to help me find a way to finance my vehichle. In conjuction with Al Henson they listened to what I said was good for me. They found a way to get me an upgrade from the car I originally wanted and were able to make it do-able for me. I can't express how great my experience was. I felt like I was working with people I could trust and people that genuinely cared that I left with something I was happy and comfortable buying. They truly are incredible and I LOVE MY NEW MAZDA!!!

blshaw

Aug 5, 2015

I finished my undergraduate degree last year, and am now in law school. I'm in my 20's and have been building my credit since my third year of school. Finally, I decided I was ready to buy my first new car. I researched all Summer online to make sure I was getting the best and biggest bang for my buck vehicle that I could. I settled on the Mazda3. I got connected with Ben Mulaosmanovic, and he made the car buying experience exemplary. Ben isn't like the traditional salesman you've seen in mainstream stereotypes. He's honest, straightforward, and doesn't do gimmicks. I knew what I wanted and I told him what I wanted. He gave me what I wanted, and everyone went home a happy camper. He spent 5 hours with me, taking the time to go over everything in detail and insure that I knew what I was getting myself into. He was open with me in every way. I really appreciate that about him, and will continue to recommend him and Nelson Mazda to my friends and family for years to come. Thanks, Ben!I also worked with Elijah Taylor initially before being connected with Ben. He was a really honest and helpful guy as well! In fact, all the staff at Hickory Hollow Nelson Mazda are great! I would recommend the dealership to anyone.

Blshaw

Aug 5, 2015

I finished my undergraduate degree last year, and am now in law school. I'm in my 20's and have been building my credit since my third year of school. Finally, I decided I was ready to buy my first new car. I researched all Summer online to make sure I was getting the best and biggest bang for my buck vehicle that I could. I settled on the Mazda3. I got connected with Ben Mulaosmanovic, and he made the car buying experience exemplary. Ben isn't like the traditional salesman you've seen in mainstream stereotypes. He's honest, straightforward, and doesn't do gimmicks. I knew what I wanted and I told him what I wanted. He gave me what I wanted, and everyone went home a happy camper. He spent 5 hours with me, taking the time to go over everything in detail and insure that I knew what I was getting myself into. He was open with me in every way. I really appreciate that about him, and will continue to recommend him and Nelson Mazda to my friends and family for years to come. Thanks, Ben! I also worked with Elijah Taylor initially before being connected with Ben. He was a really honest and helpful guy as well! In fact, all the staff at Hickory Hollow Nelson Mazda are great! I would recommend the dealership to anyone.

dolphinmom1

Aug 3, 2015

After searching online for over a week we decided to pay a visit to Nelson Mazda in Antioch Tennessee. We choose two cars to look at and after looking at both we picked one. It took Eron just a few minutes to give us the thumbs up and we ended up driving away with exactly what we wanted. Thank You Eron. Mike and Cynthan

robblaw

Jul 30, 2015

Ben M and his team are wonderful. He did not make a pressure sale, but listened and let me find the vehicle that was perfect for my needs. Ben answered every question honestly, was very kind, and made me want to come back to buy cars from him in the future. Together with Ken, the business manager, they made buying a car a great experience.

caharrington1

Jul 30, 2015

We drove an hour and a half to visit this dealership. The prices listed on the internet seemed to good to be true but we decided to give it a try anyway. Thank goodness we did! Our salesman was like no other, he was incredibly friendly and down to earth. He told us everything up front,and explained everything in detail. He took his time with us and was never pushy. Ben even stayed after his shift was over to see us off. I normally do not write reviews but I know how aggravating buying a car can be. Let alone finding a dealership that is trustworthy. I would recommend this dealership and most importantly Mr.Ben M to all my family and friends.

hutch

Jul 29, 2015

I gladly gave a 5 Star rating here because of Ben M. What a fine spirit and desire to serve. I've never dealt with a salesperson of his caliber. In fact, the entire Hickory Hollow team was superb. Everyone was genuinely friendly and interested in making sure you made a decision that was right for you. Hands down , the best car purchasing experience of my life. I will return! Mike H.

Lisa

Jul 28, 2015

We found a 2009 Toyota Rav4 on CarGurus last night. It seemed like the exact car we were looking for. I called the dealership, because there was one fact important to us, but missing from the internet ad. We needed to know if a smoker had owned it, because we have a severely asthmatic son. To most people, the "sniff" test would be weird and we would've been blown off. However, it is a crucial part of our used car buying process. We didn't want to waste our time driving to the dealership if we knew up front he could not ride in it. The lady that answered was named Nicole. She was kind, informative, and gave my request to Al. He went to the car himself and called back with the clean air results. I told him we would be there this morning. The manager Steve met us at the door with professionalism and friendliness. He introduced us to our salesman Elijah. Elijah had the best car salesman approach we've ever experienced. He was honest, helpful, never pushy, and so kind. The car was exactly what we wanted and he made the transaction so easy. Throughout the process, Elijah, Steve, and the finance manager made buying a car enjoyable. They are honest people and do incredible jobs. We are thrilled with our car. Thanks again!

chad1

Jul 28, 2015

Ben M. is the Man. His fun-loving personality makes him easy to work with. Moreover, his knowledge is accurate creating an overall trustworthy experience. The sales team was patient with us during the decision making process and once we knew what we wanted, Ben M. delivered. The car we asked for arrived just the way we described.I recommend this Dealership.

Charlie Brown

Jul 26, 2015

At my age, I have bought a lot of cars. The sales manager remembered our name after the last buy being from 2003! Ben M. met us in the parking lot with no pressure and an acute awareness that we were not sure of our intentions. We drove 3 or 4 cars and spent most of the day in comparisons. My Wife and I had full intentions of buying a previously owned vehicle. Ben seemed pleased to pull out any vehicle we had an interest. Conducted enjoyable test drives, with an unbelievable knowledge of each brand that we tried. We got to know and appreciate one another and developed a fun and friendly rapport. Randy, a Manager, is always ready to do whatever makes us happy, as He also was in 2003 with our first Mazda. This guy has an inherent knowledge of people skills that are far above the average. Ben and Randy alone are enough to make any buyer want to deal with Nelson Mazda aside from the fantastic products. We bought the model off the showroom floor, that far exceeded our intentions, but in retrospect would not have had it any other way. This dealership and the wonderful Mazda products will truly "make a believer out of you." Go to Nelson Mazda in Hickory Hollow, give Randy a hard time (you will have fun) and then ask for Ben to complete the transaction!

Chelseaclouse

Jul 24, 2015

I've came here twice for a car and they always have great coustmer service and they do there best to find a car and there nice employees.

Kennajane

Jul 20, 2015

The values that Ben and this dealership demonstrated are to be commended. Everyone seemed genuniely friendly with warm welcomes. The test drive was lengthy and comprehensive in a good way and the entire environment was no pressure from beginning to end. These people live out their values in the way they treat their customers. I appreciated their boldness with their values and ethics. They aren't afraid to be different as they are closed on Sunday and play uplifting music. The place was clean with a comfortable environment. Ben is the one to go to if you are looking for a vehicle. And when you leave you will have made a friend too.

cjzachary

Jul 15, 2015

The staff was very helpful and were happy to answer any questions I had. This was my first time purchasing from a dealer and I was pleased to see that the process was much less complicated than I expected. I never felt that the staff was out for anything other than to see me get a vehicle I was happy with and could afford. I left happy and in the most comfortable car I have ever owned.

carboughtJan1951

Jul 6, 2015

Bill and Randy were great to work with. You had the car we wanted and make us a great deal. will do business again when the time is right. very happy with her new car.

mikeyyoung62

Jul 6, 2015

The salesman Ben was great and very patient, he spent the whole day working with us. Randy and Kenny were awesome as well. Where we were a little let down at was when we were waiting on our counteroffer to be accepted, we were ushered into another room by the finance manager and was asked to start signing paperwork. We hadn't agreed to anything or been told what the final numbers were yet, even Kenny was a little surprised that we didn't know what our numbers were. We eventually agreed with the final numbers but would have liked some time to think it over before we were put into that position. Also we bought a fairly new car, it only had 15k miles on it, but did not receive complimentary services that usually come with car buying (i.e. full tank of gas and car detailed). Instead the car was a little dirty and the fuel tank was under half full. We were told that that the detail shop was closed for the day (understandable considering it was after 5pm on the fourth of July) and that fuel was for new car buyers. I have gotten both of these services anytime I have ever bought a car, even from a buy here-pay here. These are really minor complaints though in comparison with the service we received but useful criticism if you want the car buying experience to be truly exceptional.

williams1151

Jul 6, 2015

FROM THE MOMENT WE WENT IN THE DOOR WE WERE TREATED VERY FRIENDLY BY THE STAFF AND THERE WAS NEVER ANY HIGH PRESSURE SALES TACTICS.

charmedkitten

Jun 30, 2015

This was the first time I bought a car from a major dealership, and the service was amazing! The employees were friendly. And Ben was amazing. Never thought getting a 2015 car would be so hassle free! Thank you guys so much!

Kslow

Jun 27, 2015

Our 2004 Ford Taurus finally succumbed to the beating of 330k miles with a transmission failure. We immediately started looking for a replacement and landed at Nelson Mazda looking at used SUVs. After test driving many used vehicles I looked at a Mazda3 hatchback. This seems to fit our needs so we went with that. O'Bil Perez was our product specialist. Bil was very helpful and patient as we test drove several vehicles and asked a lot of questions. He respected our budget even when I asked about other vehicles that were outside of our price range. Bill would let me know that the vehicle price was outside our limits and not pursue it further. Ultimately, we drove home with a new vehicle with full intentions of wearing it out! This car buying experience was as good as it could possibly be.

cftaylor

Jun 25, 2015

My husband and I looking for a 2nd vehicle for several months shopping around comparing prices .We kept coming back to Nelson Mazda.Great prices and friendly staff especially Ben and all the other team members.

mamarosa

Jun 25, 2015

Customer focused, extremely pleasant sales experience. I wish I could transplant Ben to the Tampa area where I live! My daughter had literally, that day, moved to the Nashville area and I went with her to purchase a car (her first time purchasing on her own). She was treated very well, was not pressured, and Ben was patient beyond belief. Highly recommend! My daughter also worked with Al to fixed a minor issue with the vehicle and everything was handled very much to my (and her) satisfaction.

bmartinez

Jun 20, 2015

I had a wonderful experience at Nelson Mazda. My budget was between 4-8k and I didn't know too much about cars and I was also in a hurry because I'm moving and starting school really soon. Needless to say, I walked in a little stressed out and wary of being ripped off or feeling uninformed, but Ben immediately reassured me that everything would be okay. He really got to know what my specific needs were and what would work for me. As soon as I saw the red Toyota Matrix, I thought, yes this will be perfect for me. If I am in Nashville by the time I get a new car I will definitely visit Nelson Mazda and seek Ben's awesome help again.

Dr.H

Jun 16, 2015

My experience here was unlike any other I have ever had buying a car. These guys really seemed on the level and I feel perfectly comfortable with my purchase. I wish I had found this dealership years ago. They have certainly earned my repeat business. I went in to check out a low milage used Mazda6. When I checked it out, I discovered that it had not been well taken care of by the previous owner. I told the "product specialists" (not salesman as he is non-commission) that the car did not meet muster. And that was that. He engaged in no gymnastics nor employed any sales tactics to try to sell me the car. He just said, "sorry the car did not work out." What a relief. No hassle. As I was leaving the sales manager came over, of course, and asked if he could interest me in anything else. Ultimately, he offered me a solid deal on another car, a new car, and a bona-fide solid deal (confirmed by my car-freak, habitual car-buyer/seller brother). No pressure, no non-sense, just, "this is what we've got, are you interested?" THE PROBLEM: As we did the paper work, a runner went to fetch the car from their downtown location. I signed on the dotted line and handed over my down payment. The new car arrived and the sales manager came to me profusely apologetic. When it arrived he saw that It had a dent. A dent I would not of seen as it was dark by this time, and even after he pointed it out to me I still could hardly see it. He could have watched me drive away in that car, but didn't. THE FIX: He is going to replace the car, not give me a repaired car (he had me write down the VIN# so I could be sure that what they bring is indeed a different car). I live about 140 miles away from the dealership so coming back when the replacement arrives is a bit inconvenient. So, he handed me the keys to a comparable car (different color/same model) and sent me home. In a few days when the replacement arrives he will have it delivered to me 140 miles away. All I have to do is walk out my front door and swap keys with someone. Now that is a stand-up businessman. I was particularly impressed at 2 points: a) the loaner car had only 3 miles on it. By the time they get it back to the lot it will have over 300miles on it and they did not even hesitate to do it. b) they were genuinely concerned and very upset that this snaffu had occurred and stepped up in grand fashion to make it right. I will absolutely buy my next car from this dealership and HIGHLY recommend them to anyone who is about to buy. The survey asks if I'd recommend this dealer to a friend, heck, I'd recommend them to my mother. Plus, I love the car! My first Mazda and it is GREAT!

RosieMini

Jun 10, 2015

Excellent Customer Service, answered all my questions, no pressure dealership. Good benefits to buying a car with them as well, they seem to really care about their clients and want them to be satisfied.

codyb

Jun 9, 2015

I went in there with poor credit and $500 for a downpayment. I saw they had what I wanted for a fair price and that was all we focused on. Nobody tried up selling me, and they made sure they'd be able to work with me before coming in. Ben M was an exceptional salesman and was very easy to talk to. The finance department was able to get me a much better APR then I expected. I would recommend this dealership and would advise anyone to talk to Ben M.

Jwtw777

May 30, 2015

I stared the car buying experience expecting the worst!! Everything from pushy and irritating to arrogant liars. Thankfully Nelson Mazda was nothing like that!! I have never experienced the thoughtfulness and kindness from any kind of salesman in my entire life. These people truly care about you and your car needs. They worked hard to get us what we wanted/needed. I will never shop anywhere else for a car!! I grew to care for and respect Ben and Al for their diligence and hard work to meet our needs.

nickandmarcy

May 30, 2015

Ben was wonderful to work with and never pushed us. Found us the perfect vehicle that fit our budget. Felt more like we were dealing with a friend rather than a saleman. Ben is definitely a huge asset to Mazda. We will be repeat customers for sure!!

Sharon

May 25, 2015

I want to thank Ben and Al for going above and beyond to make this buying experience perfect for me. From the moment I walked in the door I was greeted with smiles from everyone. They took the time to find the right car for me. I recommend this dealership to anyone in the market for a new or used car. Thanks again for everything.

jtkcweaver

May 22, 2015

The employees listened to us and were not pushy. They created a relationship with us and cared for our needs more than selling cars. Ben Mulasmanovic was friendly and made us feel welcome. We will use him again to help us purchase another car. Al Henson was very personable and welcoming. The employee who handled the paperwork for the purchase was also wonderful. Nelson Mazda made buying a car a wonderful experience.

bobtom

May 21, 2015

Loved the experience! I have never before walked out of a dealership feeling as if I received a fair deal from honest people. The sales staff are terrific; the used cars exceptionally clean and in good repair. See Ben for a good time!

davidazj

May 17, 2015

This was my second purchase from Nelson Mazda my first was a CX-7 while I was happy to have a good reliable car I was never comfortable in the car it just was not the car for me but I drove what I could get. I voiced my concerns to Tom and went above and beyond to help me get into something I was comfortable in and would enjoy driving. Now this did not happen over night it took work behind the scenes to get the numbers right but they worked diligently to ensure I was satisfied. I do not think I will be needing a vehicle anytime soon but when my daughter is ready to purchase her first car in a few years we already know where we will be going. The team at Nelson Mazda has converted me from a Chevy girl to a Mazda woman! Zoom Zoom on over to Tom, Al, Ken they will take very good care of you car buying needs.

Car Buyer

May 15, 2015

Bought a used car today and was very impressed with Product Specialist Elijah Taylor and the rest of the team at Nelson Mazda HH. Elijah was courteous, informative, prompt, organized and a pleasure to work with. He asked all the right questions and was able to meet my needs. Aside from all the paperwork and the usual (boring) business that goes hand in hand with any major purchase, he actually made my morning fun! All in all, it was an enjoyable experience. I wasn't pushed or oversold and, as a female, never felt condescended (you know what I'm talking about, ladies). Al was straightforward and kept things moving right along. Ken in Finance wrapped things up perfectly! I would have liked to see a better detailing job on the interior of my car, but no other complaints. Go see Elijah and give Nelson Mazda a shot!

Listen up all women!

May 15, 2015

As a woman, buying a car can be a headache! However, this time I really enjoyed my experience! Everyone from the salesman, sales manager, to the financial manager made me feel" valued." These guys are awesome and they know how to work with women.

katlat

May 13, 2015

It was pleasant dealing with Tom. He was very helpful in choosing the right vehicle for me and the buying process. I am very happy with my purchase.

"Awesome Car and Experience"

May 11, 2015

These guys were great from the beginning to the end. No pressure, they listened, and I felt valued. I would recommend this dealership to all women!

ADDean

May 9, 2015

Ben M. was awesome. I felt an immediate connection. He as informative, professional, and hilarious. Randy Dismang was by far the best Finance Manager ever.

williams1

May 8, 2015

Thanks to Ben M. for all his help and making the process painless! When we went for a test drive, i mentioned to my friend "i wonder how you set the clock?". I didn't think anything else about it. When i went back in to pick up the car, Ben had set the clock! It seems like a small detail but it meant a lot to me. He pays attention to details, even the small ones!

rbrady628

May 6, 2015

Ben M. was amazing, informative, friendly, and hilarious, we had a lot of fun buying our truck and will be recommending him to anyone looking to buy a car...I always deal with Carmax and have loved buying cars from them, but this experience with Ben was exceptional and the next time I buy a car I'll be paying him a visit!

Treehugginjen

Apr 30, 2015

Ben M. and the entire team made this the easiest and best experience I've ever had at a dealership. Everyone was so professional and friendly. I very much appreciated the no pressure approach and they didn't try to sell me something i couldn't afford. 10 Stars!!!!!!! I will definitely be back to see them in the future.

Mar_Eliza689

Apr 27, 2015

I had read positive many positive reviews online about Nelson Mazda, but I never expected it to be such a pleasant experience. Tom Chanthavong was extremely knowledgeable and made the whole experience fun! He seemed passionate about Mazda and excited to show my husband and I all of the features of the car we were interested in purchasing. After test driving the car and looking at options, he looked up the model we wanted and it was at one of Nelson's other dealerships. Tom personally went to pick it up and even though it was closing time he took the time to make sure we were comfortable with the car before we left. He went above and beyond what I consider excellent customer service. The manager, Al Henson, was also very helpful and worked diligently to get me the best interest rate possible. I felt like I was able to make an informed decision and couldn't be happier with my new car!

Czw26

Apr 22, 2015

Today was the first day I used a dealer to purchase a vehicle. Mr. Ben Mulaosmonovic was beyond exceptional throughout the entire process! He displayed courtesy and urgency to get me what I wanted in a timely manner. Was extremely pleased with his efforts and could only hope to have him once again as my car dealer in the future! Thank you Ben Mulaosmonovic, Al Henson and Nelson Mazda.

DariaD

Apr 22, 2015

It was easy, fast, very pleasant and fun buying a car at Nelson Mazda Antioch. Elijah Taylor was very attentive to our needs. He is very friendly, very professional and very good person. He helped us a lot during the process of choice, he didn't push us towards something we didn't like. He was very patient and answers fully all our questions, helped us with all our problems and recommended good things. It was awesome to work with him.Also Ken Allen did a great job with our papers and financing related questions. His attitude to his work and clients is awesome.In general the whole experience was very pleasant we felt like if we are a part of Nelson Mazda big family and it is really good feeling.

mindfld

Apr 22, 2015

Big variety of cars. Their "test drive route" is just awsome. It helps to see all pluses and minuses of your future car. Also can recommend you Elijah Taylor, really great man who gives adequate advices. And what also plus that whole process of financing of a car took two hours and not 5 days like in other dealerships.

Tamaram254

Apr 9, 2015

Ben was great, very friendly, patient and understanding he's the best I would definitely recommend other people just to buy from Ben... He's awesome.. Thanks Ben for the Dodge Charger....

rizzlea

Apr 6, 2015

This was simply the best car buying experience we've ever had. The friendliness is second to none, the attentiveness to my needs and wants was far more than ever expected. I truly expect to be lifelong customers of Nelson Mazda. From Ben in Sales to the finance team and the managers we met I can honestly say they take great pride in taking care of their customers. The best part of it all is that it feels authentic and not like salesmanship or just company policy. Everyone I encountered took pride in making it the best possible experience. Ben went out of his way to find the perfect car for me (even going to another location and bringing a car back for me to test drive, that I didn't even purchase). Great, Great dealership all the way around.

Shawjs1019

Apr 6, 2015

I always have a great experience at Nelson Mazda at Hickory Hollow. Lonnie works in the service dept. and he is another person I trust with my cars. He is very friendly and always takes care of me in a professional way. Lonnie always lets me know what my car needs to have done to it, and I get it done because I know Lonnie would not tell me that a part needs to be replaced if didn't. Lonnie is another person that is a asset to your company. Thanks Lonnie.

Happy Donna

Apr 6, 2015

Nelson Mazda at Hickory Hollow has "made a believer out of me!" Every member of their sales staff is wonderful! The general manager found me the car that I wanted and I was in and out in a jiff - smiling the whole time. Wonderful people who really want to make sure that you get what you want at a price that you can afford. Mazda's are great cars and when you combine that with a great staff who just wants to make you happy, you can't ask for anything better. I love my Mazda CX-5 and will continue to buy from Nelson!

Kenny G

Apr 6, 2015

This is a first class dealershup. It's all about the customer with no pressure. Tom was beyond amazing helping with ever step of the process. Being a Christian man this place was the best because that is what they are based on. They even played Christian music in the showroom. This place was so great that I hated leaving and with Tom I felt that I was talking and buying a Car from a best friend. I can tell you this if are looking for a first class friendly place to buy a car this is the place. There are just too many words to discribe this dealership.

Tony h

Apr 5, 2015

Absolutely elated with my purchase, more so with unbelievable customer service, Ben and the staff were dared to get the payments to my wife's (business mgr.) budget, after she shot down any chance of doing so, especially having a chapter 13 discharged 8 months ago expectations were met or exceeded, Ben was outstanding accommodating the most fowl weather happening. Anyone interested in another vehicle will be pointed to this dealership.

Kenny G

Apr 4, 2015

All dealerships could learn a lot from this dealership. From start to finish first class all the way. Normally you expect as soon as you walk into a dealership the pressure to buy or hurry up begins. Not there it is simple tell me what you need and we will do it. Not even knowing who I was or what I was there for I was met outside asking if I would like something to drink. This is an outstanding place to go. Me being a Christian man and a big believer of God was totally surprised at this place because the whole place was centered around this. They where even playing gospel music tell me where in car dealership can you find this. Tom was more than amazing we shared stories about our faith and daily lives. It felt like I was talking to a best friend so much I didn't want to leave. I will tell you this there no dealership anywhere that will spend the time with you or make you feel more at home than this place.

corinneb

Apr 3, 2015

My old Saturn finally died on me. I didn't want to spend money getting her fixed so I began to look at buying another car. I did not want to go to a "buy here pay here" plus I knew Nelson Mazda had excellent reviews for their customer service. I checked online for cars that looked like they would be in my budget. A young lady name Nicole contacted me right away when I had placed a request about a Chevy I was interested in. She set up an appointment for me to come in and look at the vehicle. I was beyond impressed already. I went in the following morning with one thought in mind. "If these payments aren't what I need I walk away". I was greeted when I walked in by Manager Al Henson. He proceeded to introduce me to one of his sales staff, Elijah Taylor. Me and Mr. Taylor went over to his cubicle and got down to car business. I told Elijah what payments I needed. I said I was not here to waste my time or theirs. We did the paperwork and within a few minutes they had numbers for me: $223 a month at the most. I said that this was acceptable and that we could proceed. Me and Elijah went on a test drive that was quick but efficient. I told him that the car was practical but I wasn't in love with it. I new that the car was perfect for what I needed for me and my family. I agreed that if they cleaned it up and fixed the yellowed headlight I would buy it. We finished up with more paperwork so everything was in the hands of Careginal, finance manager who finalized all the paperwork. My payments ended up being $190 so SWEET! This is an amazing dealership I would recommend anyone to come here and deal with Nelson Mazda. I'm a new customer and probably will be one for as long as I am in Tennessee.

corinneb

Apr 3, 2015

My old Saturn finally died on me. I didn't want to spend money getting her fixed so I began to look at buying another car. I did not want to go to a "buy here pay here" plus I knew Nelson Mazda had excellent reviews for their customer service. I checked online for cars that looked like they would be in my budget. A young lady name Nicole contacted me right away when I had placed a request about a Chevy I was interested in. She set up an appointment for me to come in and look at the vehicle. I was beyond impressed already. I went in the following morning with one thought in mind. "If these payments aren't what I need I walk away". I was greeted when I walked in by Manager Al Henson. He proceeded to introduce me to one of his sales staff, Elijah Taylor. Me and Mr. Taylor went over to his cubicle and got down to car business. I told Elijah what payments I needed. I said I was not here to waste my time or theirs. We did the paperwork and within a few minutes they had numbers for me: $223 a month at the most. I said that this was acceptable and that we could proceed. Me and Elijah went on a test drive that was quick but efficient. I told him that the car was practical but I wasn't in love with it. I new that the car was perfect for what I needed for me and my family. I agreed that if they cleaned it up and fixed the yellowed headlight I would buy it. We finished up with more paperwork so everything was in the hands of Careginal, finance manager who finalized all the paperwork. My payments ended up being $190 so SWEET! This is an amazing dealership I would recommend anyone to come here and deal with Nelson Mazda. I'm a new customer and probably will be one for as long as I am in Tennessee.

Jspry

Mar 29, 2015

Great experience. We went everywhere looking for a vehicle. This place was great. No pressure, friendly and fast. Will always go here fist. Thanks everyone for keeping us in budget.

caitynel

Mar 25, 2015

Having never financed a car or even being on a car lot before, I was really nervous. EVERYONE at this dealership was awesome in helping. Ben helped me find the perfect car, & Steve helped me get the price into something obtainable. 10/10 would recommend this dealership to anyone.

conniebwriter

Mar 25, 2015

Had a little money saved up, was thinking I'd need a new (used) car when I brought my old car in. Ben made the process informative, explaining the vehicles that were available and which ones fit my financing. The test drives were great, and I got a great car.

conniebwriter

Mar 24, 2015

Had a little money saved up, was thinking I'd need a new (used) car when I brought my old car in. Ben made the process informative, explaining the vehicles that were available and which ones fit my financing. The test drives were great, and I got a great car.

Katnip25

Mar 21, 2015

Wow, this dealership and their employees are phenomenal! Truly! Vince my sales rep was fantastic! He was very knowledgeable in the truck I wanted. He found one at a perfect price! And didn't stop working until I got approved! He went above and beyond! I've never felt so valued as a customer before and I was treated like family! Everyone from the finance manager to the services guys to the sales people everyone was amazing. I will be back for my next vehicle!

James

Mar 21, 2015

Vince was my salesman, and let me tell you amazing. I am not sure what amazed me more his personality or vehicle knowledge. He made the experience fantastic. My mind was blown at the greatness of this man. Let's move onto Steve, he too was just fantastic. He worked with My situation and found a solution at every turn. These people care, and I believe honestly they care about their customers.

rbowdy255

Mar 20, 2015

Ben M was very generous and let me work through the vehicle buying decision. Seems a lot of good people work at this dealer and it shows.

carone

Mar 18, 2015

No pressure sales team very detail oriented nice friendly staff made my buying experience wonderful the price point for the car was a very reasonable

hsandw

Mar 14, 2015

Ben, Randy, and Ken were all a PLEASURE to work with! This was the Best car buying experience so far, for me and my family!

Irresh

Mar 13, 2015

Glen O was a great sales representative who took us from first test drive to purchase of my husband's and my first vehicle purchase. It was a used vehicle with a wholesale price so not a high profit vehicle, but we were treated spectacularly regardless. Glen truly modeled and extended a high level of customer care unlike a few other dealers we visited in our vehicle search. While at Nelson Mazda everyone was kind and ready to assist. We did not feel pressured and were encouraged that our vehicle needs from price point to reliability were truly taken into consideration even in the finance office as we met with Careginald. We will keep Nelson Mazda at top of our list for future vehicle purchases for sure!

mattouiu1

Mar 11, 2015

I started my process on the internet and transitioned into the dealership with no issue. The emails were very timely and the personnel on site were awesome to work with. Very friendly, very thorough and very fair. This is what car buying should feel like.

DMC

Mar 5, 2015

Ben and Randy were so patient, knowledgeable, friendly and extremely helpful in my purchasing of a vehicle. This is the 2nd vehicle I have purchased from Nelson Mazda Hickory Hollow and will gladly recommend them to anyone looking to purchase a new or used vehicle. I will return when I am ready to purchase another vehicle. Thanks guys!

DMC

Mar 4, 2015

Ben and Randy were so patient, knowledgeable, friendly and extremely helpful in my purchasing of a vehicle. This is the 2nd vehicle I have purchased from Nelson Mazda Hickory Hollow and will gladly recommend them to anyone looking to purchase a new or used vehicle. I will return when I am ready to purchase another vehicle. Thanks guys!

THolt

Mar 4, 2015

This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process!I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty.Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience!Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

THolt

Mar 4, 2015

This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

Tichota

Mar 2, 2015

This past weekend I came back to Nelson Mazda Hickory Hollow for my 2nd time in 7 months, and worked once more with Ben M. This was such a great second experience built on an already awesome foundation. I recommend Ben and the team (Randy, Ken, all) to anyone who is looking for a car. This is the place to go for an experience like no other.

HuntsvilleNerd

Mar 1, 2015

These guys are so fantastic that I drove 2 hours to buy from these guys instead of the Mazda dealer in my hometown. I had worked a deal with Randy over the phone before getting there, and Ben was there to greet me. Ben is a very friendly and interesting person to talk with. Both he and Randy are genuine people that worked through every minor question and concern. In the end, I bought a different car for a much better value, and I will not hesitate to refer my friends or drive the distance for another car.

Tish

Feb 27, 2015

I just want to say thank you to Ben M. and the Mazda staff who were there when I purchased my car. Ben was a wonderful person to work with, very kind, funny, and respectable.I laughed, joked, and had a wonderful time as well as great conversations while waiting and signing papers! Keep up the good work THANK YOU VERY MUCH!

NewMazdaOwner

Feb 19, 2015

This time purchasing was much better than my previous purchase of my Mazda3, which was with Alexander Mazda in Cool springs....thumbs down for sure. The purchase of this Mazda6 is very impressive and has all of the bells and whistles. Again, I wasn't looking for a new car, therefore, I didn't come pre-approved, nor any research, so again, I got caught in their financing, not bad. I wasn't sure and I'm still not sure of the Soul-Red color, but it's catching...I kind of miss the storage space from the hatchback that I had. I finally took my long drive to the southeast and my neck and back are still in pain. The headrest does not rest properly on the back of the head of someone who is 5, 4 and under. I'm not sure if it's the bucket seats or what that caused the back and neck pain, but definitely the headrest. The ride was smooth, but the headrest could use some work, really bad...For some reason, the TPM (tire pressure monitor) comes on quite often, even in the nice weather, which is odd?? However, the tire pressure was always correct. The oddest thing was the gas cap, which had been on for miles and all of a sudden the warning light comes on for no reason... Maybe I hit a bump? This car really showed it's Salt on my way back on our 1st snow day driving in the snow...the front wheel drive did all the work. It handled pretty good in the snow, sleet and rain. While driving in curves, the high beam do not appear to be very high, not sure why, but the lighting doesn't cast very well. The windows are much better with the windows in my old Mazda3, you don't hear the 'road and tire noise;. The back seat rider, mentioned that the seats are too far back, you need a pillow to sit up or you will experience back problems. If I plan to keep this car, I will need to get custom slimline headrest???? for my new car. Overall experience was good and I feel like I got a lot of car for the $$$$.

Tammie

Feb 15, 2015

Tom and Al went above and beyond to make our buying experience very pleasant. We were made to feel like we were their only customers. They answered all our questions and were a deciding factor in our purchase from Nelson Mazda. We will recommend Nelson Mazda to our friends and family. Thank You, The McLendons.

The McLendons

Feb 15, 2015

Tom and Al went above and beyond to make our buying experience very pleasant. We were made to feel like we were their only customers. They answered all our questions and were a deciding factor in our purchase from Nelson Mazda. We will recommend Nelson Mazda to our friends and family. Thank You, The McLendons.

David

Feb 14, 2015

This is a great dealer. Very friendly and helpful. They seemed to be obsessed with making sure we were taken care of and happy. Thanks !!

meaganbrys

Feb 14, 2015

Friendly people and great service. This was our 2nd time getting a car from Nelson Mazda and once again, they exceeded our expectations. I would definitely recommend this dealership to anyone hoping for an amazing car buying experience!

MeggieB

Feb 14, 2015

Friendly people and great service. This was our 2nd time getting a car from Nelson Mazda and once again, they exceeded our expectations. I would definitely recommend this dealership to anyone hoping for an amazing car buying experience!

Jackopan

Feb 7, 2015

I totaled my brand new mazda 3 in a bad car accident, both my wife and I walked away with some bruises. We loved our Mazda 3, and Al and his team went above and beyond to get us back on our feet and into another Mazda 3. Put your trust in this dealership and Mazda, they will take great care of you, and the car saved our lives. Thank you Al, thank you Bert, and thank you Ken.

Monroe

Jan 31, 2015

I came in on a nice sunny day to purchase a car. My brother and I waited for a least 30 minutes looking around and not one person came to ask us if we need help. We ended up driving up to Chevrolet on Hickory Hollow, And the difference is, as soon as we pulled up ''Robert'' was meeting us at the door. he is so helpful and knowledgeable. I highly recommend any other place than Mazda

Subzero2432

Jan 28, 2015

I went in friendly and great customer service right off the bat. The great thing is Ben the man who did my car deal didn't pressure anything I didn't want like most car dealers do. Amazing service and they give great cars for great prices!!!!!?

Jordan Vos

Jan 26, 2015

Great experience, Ben Mulaosmanovic greeted me right away when I walked into the dealership. I felt absolutely no pressure from him at all, I had a goal of finding a car during that weekend and ended up getting the right car at the first dealership I visited. If you are looking for a car, definitely give this place a try, ask for Ben to help you out, you won't regret it.

p0p0f4

Jan 25, 2015

Ben M. was an exceptional salesman, with no pushy tactics. The entire staff (which I had the pleasure of speaking with, throughout our process), were very polite and kind! I will be returning when um in the market for another vehicle. Thanks Ben for a wonderful experience! Thank you Nelson Mazda of Antioch for being the example of customer satisfaction! Ryan and Laura Sheridan

The Clarks

Jan 10, 2015

I searched for a vehicle to replace my wife's car for over a month. The right kind of car with the right miles is an easy objective to accomplish. The only reason I took so long to make a purchase is that I hadn't met with or talked to someone that I felt I could trust. This dealership is full of accommodating and sincere employees. They have definitely earned my future business.

Hubert C

Jan 3, 2015

My salesperson was Ben Mulaosmanovic. The car we wanted was the only one in Nashville with the features I desired. Ben went the extra mile to make sure that the car was available, clean and ready to test drive. I am a first time Mazda owner and I have to say that Ben was one of the best people I have had the pleasure to work with. I would highly recommend Ben if you are in need of a vehicle. He was friendly, professional, and really down to earth. Ben stayed in touch with emails and texts during my car buying process to keep me informed of the progress of the transaction. The process was fast and efficient.

Billy T

Jan 2, 2015

Let me start of by saying this was my first car buying experience. All my life I have heard stories about the "awful" car sales men. I went into Nelson Mazda with the mentality that having a root canal would be a better situation than what I was about to go through and then I met Ben. From the first initial contact I made with Ben to the time I was driving home in my new car it was nothing less than an exceptional time. He answered any and all of my questions, addressed all of my concerns and didn't have to bad of a sense of humor I might add. I honestly drove away feeling like he truly was working for me and truly cared about my happiness. I will never visit another car dealer and I can never thank you enough Ben.

Akackerman

Dec 30, 2014

Our salesman Ben was friendly, informative and helpful. He went out of the way to make the experience as easy and fast as possible for us.

Sarah Vinson

Dec 10, 2014

I am a third time customer of Nelson Mazda Hickory Hollow. Everyone there has always taken care of me...when I needed the cheapest used car available, when I was ready buy a new car, and during every service visit. My last experience was another quality experience. Ben listened to all my needs, answered all my questions, and put in the time with me to test drive 5 vehicles. And when I thought I would have to walk away empty-handed, Ben didn't give up! He found just the right vehicle at just the right price. Thank you Nelson Mazda Hickory Hollow and thank you Ben!!

Virginia_Ann

Dec 9, 2014

Tom was absolutely wonderful to work with. He was so patient and kind. He made the whole experience delightful and put to rest any concerns or uneasiness that I tend to experience when buying a vehicle. Thanks to him, I am now the owner of a new CX-5 and loving every minute of it. Everyone should have someone like Tom to guide them through the vehicle purchasing process. Overall, Nelson Mazda made such a positive impression on me and my family that I can't imagine ever going anywhere else.

srb626

Dec 8, 2014

As a first-time car buyer, I wasn't sure of exactly what I wanted in a car. Ben helped us find a car that fit our price range, had all the bells and whistles I wanted, and never pressured us into any car we had no interest in. He allowed me to test drive multiple vehicles and even helped me set up the bluetooth in the car I ended up choosing! Very happy with my new car!

C. Harris

Dec 3, 2014

After my insurance totaled out my vehicle, I had a limited amount of time to purchase another vehicle. I went online completed the application with my specifics. I received a call from Nelson Mazda and was immediately put in touch with someone. This process was painless. I knew what I wanted and they saw fit to make sure that I got it. I am now a happy driver of another CX-9 with all the bells and whistles. Although the vehicle was not at the location I purchased the car from, they went to the next level to secure my purchase from another location. Thank you for assisting me with this process.

pamela.yenney

Dec 2, 2014

From the moment we stepped on the lot and was welcomed by Tom C., we were hooked on Nelson Mazda, Antioch. Very personable & knowledgeable with every aspect of Mazda's products. Being a Christian based company each and every person we dealt with had such a sweet spirit about them. Never did we feel even the smallest amount of pressure! Anyone wanting a truly great auto experience should check out Nelson Mazda, Antioch! Fabulous dealership, fabulous people.....check them out! You will be glad you did.

TMBryant

Nov 25, 2014

I couldn't be happier with the way my car buying experience went. From the moment I walked in, Ben made sure to listen and find out what I wanted and needed in a car, and then let me pick out cars to look at. At other dealerships, I have felt like I was being pushed toward what the salesperson wanted to sell, but at Nelson Mazda I felt like they were honestly trying to find what worked best for me. Every dealership should learn from them!

Thlad7

Nov 22, 2014

I bought a car from them a few months ago, had some issues and was able to get into a brand new car. They were able to work with my credit even though it wasn't the best, and there was no pressure.Ben was very laid back and was able to find a couple cars in my range and was able to stick with my monthly payment. No hassle, very quick process

Gww541

Nov 9, 2014

Hands down the most enjoyable buying experience ever. I have bought many cars over the years, but I will say that Ben M at Nelson Mazda, Antioch was the most enjoyable and product knowledgeable man that I have ever purchased a car from....No pressure at all. Told him upfront what we were looking for and what are budget was, and off he went.....Unfortunately for him he had to endure three different test drives before my wife and I were both happy and in agreement.....We purchased a used 2012 Mazda CX-7.. ,and couldn't be happier......The whole process was auctually a breath of fresh air...than to top that off, the finance agent we had the pleasure of meeting, Mr. Allen just put it over the top with his professionalism and light humor to make the processing of signing the many papers required, an enjoyable experience also.....would recommend this dealer to anyone that asks....Hands down

yay4Jesus

Nov 4, 2014

Nelson Mazda is great! They worked with me to give me the deal I needed. I really appreciate their Christian principles! If you are in the market for a new car, I highly recommend them! If you would like an exceptional salesman ask for Ben M.!!!

halieray

Nov 4, 2014

From the get go, everyone was incredibly helpful, up front with me about the buying process, and very friendly. I am a first time buyer and was looking for a new vehicle that I could drive "until the wheels fell off" for a reasonable price. After test driving a CX5 and a 6, I decided to go with the Mazda 6, and couldn't be happier with the vehicle. Throughout the process, Ben was very kind and was sure to answer my many questions adequately or find the answer if he was at all unsure. When it came down to pricing and numbers, Randy was very helpful and informative on any topic I broached, and found any and all discounts that were applicable to me. In fact, he offered more for my old car that I would have been able to get by selling it privately. I was shocked and so pleased that everyone there was willing and able to help me at every turn. After purchasing the vehicle and being assured that an after market remote start would be put on the vehicle (my choice), it was discovered that it would not work correctly on the 2015 Mazda 6. So, instead of just leaving me without a remote start, Ben immediately placed an order for the factory version (much more expensive, but was made for that vehicle) and had the remote start system installed there at the dealership with no extra charge. I was given a loaner car when I needed it, and Randy even approved use of it out of state for my travel. I was impressed by the level of commitment to a good buying experience for their customers and their willingness to be up front and honest about everything that was happening. I never felt that anyone was trying to pull one over on me, or that anyone was pressuring me to buy like I expected would happen. Once it came down to financing, Careginald was great and took his time to explain the numbers, warranties, and the financing process to me as needed. I really appreciated his help in what could have been an extremely confusing conversation.Overall, I really enjoyed my experience, and should I need a new car in the future, and if the same set of people are there, I wouldn't mind coming back to them.

phyllis.williams.1044186

Oct 20, 2014

I have nothing but adjectives to speak about Elijah Rashad Taylor, product specialist, and the best compliments to describe the wonderful experience I had Saturday morning at the Mazda on 5300 Mount View Road, Antioch, Tennessee 37013. Mr. Elijah was very professional from beginning to ending. After leaving the Kia dealership I decided to just take a trip to Mazda before my next appointment with Chevrolet. Mazda is where I should have gone first because of the details to meet all of my needs. Assuring me that the car I drove off the lot with would be the right car for me. I love my New 2014 Mazda 2. Its at a price I can afford, the color I wanted, and with a good interest rate. The whole experience at Mazda has completely changed my mind about any other make or model of cars. For now on I am a lifetime Mazda customer for life. Thanks to all the benefit and warrants of buying a Mazda, I feel protected for as long as I have my car. Thanks even more to Mr. Elijah Rashad Taylor, because if it was not for his dedication, effort, hard work, and determination to make sure that my needs were more important to him, than selling me a car, I might have walked away. Thanks to the Elijah, the sales manager, and the finance manager for making my transaction, friendly, easy, and satisfying. This Mazda dealership was completely on point. Thanks again Mazda

pmtomlinson

Oct 20, 2014

After a very bad experience at another local dealership, I thought Ben and the Nelson Mazda Hickory Hollow staff were very helpful, courteous and took great care of me.

Ben O.

Oct 10, 2014

Lonnie and the rest of the Service guys are the best in town. They are fair, honest, and courteous.

mikef2

Oct 7, 2014

My buying expearance was great its what happens after that sucks I have a car that no one at mazda can fix and that is how it was sold to us broken, check Eng light is on and even after being in the shop four or five times they still can't fix so now I am stuck with a $12,000 hunk of crap. They sure made a beleaver out of me.

Dan B

Sep 20, 2014

Nelson Mazda exceeded all our expectations for the purchase transaction of our car! From the initial call to inquire, the reception when we arrived (with a signed note greeting us in the front windshield with our names - Wow! great personal touch!), the cordial no pressure atmosphere, warm & hospitable, car ready for inspection, salesperson assigned to us was super nice, offering to take an incredible country curvy road test drive (this was the absolute best part!), to the decision to purchase and final transaction with the finance guy.....the best car buying experience I've had in my lifetime. I'm 58 years old and have bought numerous cars....this was the best experience ever! I highly recommend Nelson Mazda. One other neat part about buying from them - they play music in the sales area and work area that is amazing! You'll be impressed with the faith, integrity, honesty, and straightforward way they serve you. My wife and I loved the whole process even though we were rushed. They accellerated the process to get us out and driving away quickly without trying to oversell. They focused on "us" and our needs the entire time. Could it get any better? Improvement areas - need to upgrade the facilities, bathrooms, showroom, etc. Could use a little make over. However, the staff and their attentiveness more than made up for the older showroom facilities.

Rodney Davis

Sep 14, 2014

Excellent Customer Service even the second time around dealing with them in 15 years! I would recommen family and friends to buy a vehicle there!

duTiFul

Sep 10, 2014

After having tried every car lot in the area and being actively refused to be sold to, I eventually found my way to Nelson Mazda. Didn't have much hope as I had zero credit history and first time buyer with no money down. Nelson Mazda and Ben were the first and only reps to even try to work something out. We tried the first time to no avail, had to have a down payment. After a few days, I got some financial assistance from work, and was able to make the deal work. Ben was absolutely amazing to work with and the site. Please fact that he was willing to actually do his job and even attempt to make a sale work impressed the he'll out of me. Came in on short notice to get the deal worked out 30 minutes before closing, and even though it had been a long day for everyone involved, everyone needed in the process stayed hotel the details were worked out. The terms were lower than I expected, and while not ideal (due to my credit siuation) Ben got me a car in my price range and with what I needed. Nelson Mazda and Ben will have a customer for life.

JennyRandy

Sep 10, 2014

This was by far the easiest car buying experience I have ever had. Ben took the time to really find out what our needs were, what we were willing to pay and what we weren't. There was no haggling, trying to talk us into getting more than we need, etc. The selection process was easy since Ben knew what we wanted, the test drive went really well, with a long enough drive in different driving environments so we had a good idea of the cars handling. We were provided with a CarFax report on the car along with all the previous service records from the previous owner. We had limited time to shop so we really thought it would be a multi day process, but the staff was so friendly and efficient that we were able to complete everything in one evening. Highly recommend Nelson Mazda and Ben especially!

dlynn10682

Sep 4, 2014

Ben and Randy have done it again! They looked far and wide to find a comfortable car for me to drive post back surgery. These guy's are GOOD People and have blessed my life. I can't say that about any other dealership I have ever stepped foot in!!! Feeling excited and relieved!

dlynn10682

Sep 3, 2014

Ben & Randy of Nelson Mazda Hickory Hollow have, currently, and will always have my family's business until we can't drive anymore. I will consider them friends forever! !!

derrick39

Sep 2, 2014

Tom was the best car salesman that we have ever dealt with and the sales manager and the finance manager. Tom walked us thru the whole process and the whole experience was great!

Davidandsandee

Sep 1, 2014

From the time we started talking with Ben until we concluded our deal he was a great help. He answered every question and went out of his way to ensure we got every thing we wanted.

Leanna30

Aug 26, 2014

Had a good experience here...was haggle free and they did not try to change my mind like every other place I've been to. The detail person didn't do the best at cleaning the car, however, it was used so maybe that is the way it is suppose to be. Ben was very nice, not pushy and took care of all he said he would. The title clerk took their sweet time in getting my title work to clerks office when it was a cash deal it should not have been a delay. Overall tho it was a good experience.

T. L. Smith

Aug 22, 2014

Never would I've ever thought that my first visit to a dealership, I will be leaving out with a car. Thanks to Ben M.

7prince7

Aug 21, 2014

I was greeted by an outgoing young man that had my best interest at heart. A very customer service oriented person with a knowledge of the dealership vehicles.This was our fourth experience of owning from Nelson.

shewangzaw gebeyehyu

Aug 19, 2014

Thankful to Elijah. for an awesome experience. Before the Nelson Mazda in Antioch, I had visited different dealers before I reach Nelson Mazda in Antioch and my experience their was not good.

sddrols

Aug 17, 2014

I recently just purchased my first car ever. With it being my first time, I was apprehensive and didn't know what to expect. I could not have asked for a better experience then the one I got at Nelson Mazda with Ben M. Ben was patient, not pushy and helpful with my many (probably ignorant) questions. If anyone is a first time car buyer and feel nervous and unsure about the process, go see Ben at Nelson Mazda. Thanks for all your help Ben!

dashaz

Aug 13, 2014

Thankful to Ben M. for an awesome experience. Before the Nelson Mazda in Antioch, I had visited the dealer in Cool Springs, Franklin TN and my experience their was sub-par to the point that I had almost written off purchasing a Mazda. However, I gave another try to the Antioch dealer and Ben M. was very friendly and honest about everything Nelson Mazda had to offer. Definitely recommend Ben M. for anyone that places importance on car buying on how a dealership treats them. Will definitely buy from here again.

bonnemac

Aug 6, 2014

I just want to thank Ben M. and the Nelson Mazda team for a wonderful car buying experience! Ben was friendly and courteous and I felt comfortable as soon as I walked in the door. I would recommend Ben M. to anyone looking for fast, friendly, top rate customer service. Thank you!!

tichota

Aug 1, 2014

We worked with Ben M who made it clear that he was not out to push us into a car and would rather we walk away than just buy something. His assistance, however, was great and llowed us to find just the right car for us. When I return in March, I plan to work again with Ben because I know I will be taken car of.

roselily45

Jul 24, 2014

Vincent did an excellent job in assisting me with my purchase! He was very professional and respectful, and I specifically appreciated his attentiveness to my car needs. I'm very grateful for the good experience I received at Nelson Mazda. A big thank you to Vincent and both sales managers for making my purchase a smooth experience!

Gscottcorey

Jul 23, 2014

No complaints, great place..they treat you kindly and make you feel like the only customer..thorough test drive was a great plus, more dealerships should do.

braddagreat1231

Jul 23, 2014

The people who helped me find my car were fantastic. Especially Vincent, he was very helpful and kept me company through the long buying process. The only negative input is that the process was very slow. However I was told upfront that they were short staffed. All in all it was a great buying experience and I would highly recommend Nelson Mazda for New or used vehicles.

Leslow249

Jul 22, 2014

I had a very good experience with this dealer. I got in quickly and everyone was efficient. I got exactly what I wanted and everyone was very nice.

lynburk

Jul 21, 2014

The salesperson was extremely helpful and genuine with his caring and attitude. He answered all questions and extremely knowledgeable of the car. Mr. Taylor was professional and willing to go the extra to assist.

jbenfaulkner

Jul 13, 2014

Was treated very kindly and I could tell that they were working hard to find me what I needed. Also very trustworthy. Would definitely recommend!

sasapuhalo

Jul 9, 2014

Anything except Awesome and Great would be wrong. From welcome to nelson mazda, paperwork, financial and ......Ben even went extra mile to pick us up at home so we would not have to drive home with 2 vehicles.

Julieann1234

Jul 8, 2014

Awesome service and sales representative. He was very knowledgable but not pushy. Answered all my questions and made sure I was taken care of. Everyone here was great, but Ben was outstanding!

Carolyn.mcclain.com

Jun 22, 2014

My experience with Ben and his team at Nelson Mazda was stellar! This was the most courteous, honest, and comfortable experience I have ever had when purchasing a car! Ben was like working with a family member or friend - very trustworthy! I left the lot in a few hours, blessed with my own set of wheels and NEVER had buyer's remorse! Thanks again to Ben for your honesty and integrity.

Jackopan

Jun 15, 2014

Just bought a Mazda 3 s Grand Touring from here, the people I met here were genuine and hardworking; test driving with Romaine helped us confirm the Mazda 3 was the right car for us, we had test driven a Nissan Altima the night before, but it was meeting Al Henson that sealed the deal for us, you cannot ask for a more helpful, genuine, hardworking person to make sure the whole process was smooth and easy for my wife and I to get the car with the color and trim we wanted. The car is just beautiful, we love everything about the car, and we appreciated the service that came with it.

tam1025

Jun 11, 2014

June 11, 2014I visited my local KIA Dealer 5 years ago because I really wanted a Kia Forte. They treated me like CRAP! So I went to Nelson Mazda of Hickory Hollow instead, and they gave me a GREAT DEAL on a Ford Focus and treated me with nothing but kindness and respect. After that one sale, they earned my loyalty for good! I started looking for another new car this month, and I found the PERFECT one for me at Nelson again -a 2010 Kia Forte, which I have wanted for 5 years now. However, the one I had my heart set on, had not arrived at the dealership yet, when I visited on a recent Saturday. I spoke with Ben Mulaosmanovic that day, and he assured me they would inform me as soon as it came in and would do everything they could to get it all ready for me as quickly as possible. When it arrived there 3 days later, Ben, called me right away to let me know, and as of that moment, he (and the rest of the Mazda staff) did an absolutely WONDERFUL JOB to get that car through the safety inspection, and get it all cleaned and shined up for me as quickly and thoroughly as possible. They did not "pressure" me at all, or try and get me interested in something more "high-end" or expensive that I couldn't afford, or that I didn't need. They allowed me to set my own pace, and when they understood I knew what I wanted, they helped me come up with something that was in MY best interest, not theirs. And THAT one key quality, truly earned my RESPECT for THEM, as a great local business. One I will return to again and again. The entire staff at Nelson (and Ben, especially) went entirely ABOVE AND BEYOND my expectations, to do everything they could to get that car into my hands quickly, and to get the right payments worked out for me, and that very night I drove it off the lot... a VERY happy customer, once again! I would like to THANK the entire Nelson of H.H. staff, (and salesman Ben M. in particular), for not only valuing my patronage and my loyalty to them, but also for treating me with utmost respect, valuing my business, and for doing everything they could to cater to my needs and wishes as a customer who know exactly what I wanted, and they did it with the highest level of excellence and commitment. So, next time I am looking to purchase another vehicle in another few years or so, I will be a happily returning customer to Nelson, and you can bet the 3rd time will be a charm too! THANK YOU SO MUCH, BEN AND THE ENTIRE NELSON OF HH STAFF!! You have earned my loyalty once again, and not only will I be returning again in a few years, but I will also recommend Nelson Mazda to all my friends and family who are looking to buy a vehicle in the near future!! Keep up the EXCELLENT WORK!!! Sincerely, Tammy L. Holtz

Reisabel

May 28, 2014

Nelson mazda has a great group of people working for the best interest of the customer. They listen carefully and are very clear on their offer. I loved buying my Mazda 2 from this dealership and with the help of Ben and the manager, I left with a smile on my face. I strongly recommend this dealership!

canon1

May 27, 2014

I came to this dealership a little apprehensive. Upon arrival, I was greated by a sales associate that made me fill welcome and comfortable.The sales associate asked pertinent questions to qualify me for the best selection and did not offer less than quality vehicles. I will forever consider this dealership when I have to purchase any other vehicle.Thank You,Debbie S. Aird

deville

May 21, 2014

I just have to say that my experience today at Nelson Mazda/Hickory Hollow was amazing! I have only purchased a few cars in my lifetime, but as a single lady with a discharged bankruptcy, my purchase today was handled very professional and my salesman Ben M. was so kind and understanding. He saw to my every need. I would highly recommend the Hickory Hollow Nelson Mazda team to anyone looking to trade or purchase a vehicle. I just cant say enough about everyone I encountered there today.Kindly,Debbie Auville

dnoah

May 15, 2014

I am advising anyone who is going to buy a car from this dealership to go over and over again in detail about their 90 days warranty. My experience is very bad with them. They couldnt change a headlight and fix a circuit problem on ths front light. All they care about is lying n selling cars period!!!

mjhoward789

May 3, 2014

Haven't purchased a vehicle in 11 years and was apprehensive about looking for a vehicle for our daughter. The team at Nelson Mazda in Hickory Hollow did a GREAT JOB in finding just the right vehicle for us and at a fantastic price. Would recommend this dealership to any of our friends.

dtmatthew

Apr 24, 2014

After bought a car from this dealership what I encountered was unbelievable. I was told I have a 90 days warranty and after that I have the option of buying an extended warranty. Again I was told time and again if I have any problems with that car in 90 days just to bring it back and will be taking care of. But guess what..I was having a front light problem with this car from day 1. I brought it back a bulb was changed and still have the same problem. Second time I went back to this dealership before the 90 days of warranty..I was told a different story that I have to pay..I asked to speak with a manager called Tim. And he was rude, very unproffessional and hung up the phone with me. This was how bad this dealership. I am no longer carry on their logo on my tag plus I wouldnt recommend anyone to have the same experience I had. All the sweat talk you get from this dealership is until you buy the car and then bye...

ashleyfrancis3

Apr 22, 2014

I came into Nelson Mazda (Hickory Hollow) as a first time new car buyer. I was hesitant to work with a dealership, as I didn't want to be pressured into buying something out of my means. I encountered quite the opposite with Nelson Mazda. I was treated with respect through the entire process, and all of my questions were answered thoroughly, no matter how silly they were. There wasn't a person in the building that didn't take the time to make sure I was being helped, and ask if I wanted water or anything else to make this process for comfortable. Beyond the courteous staff, the sales manager took the time to work and get me the best deal possible on my new Mazda CX-5.

SusanTrego

Apr 19, 2014

Unbelievable is all I can say! I went to Nelson Mazda with the intron of buying a used car, and drove off in a 2014! Tom Chanthavong was awesome! They are extremely polite and work very hard for you to make you a satisfied customer... And I am!,, I would highly recommend this dealer to all my friends! Thank you again for everything!

pepm01

Apr 11, 2014

Really great people to deal with. I like the fact that their product specialists aren't working on commission. No pressure! Just really genuinely nice people!!

moniquerl

Apr 4, 2014

From the very first step walking into Nelson Mazda of Hickory Hollow, I received excellent customer service. A sales associate was able to help me right away. Although it took me awhile for me to get leave the lot, not because of anything the workers were doing, everyone was friendly and kept conversation with me as time went by. Thanks to Derenik and the financial guy for helping me along the way, I would recommend others to get their new/used car here.

sandvila

Mar 27, 2014

Nelson Mazda is a great dealer also the employs are excellent. This is our 2nd time purchasing a vehicle, and this time Tom help us and also was a dedicated men and a good example a servant of God. I hope you guys continue be bless and continue helping people, and thanks for believe, and that's the difference of your dealer.

raymgarr

Mar 23, 2014

The best new car purchase I have ever experienced. They are real go getters. They go above and beyond to please the customer. Highly recommend.

jaysee8776

Mar 23, 2014

Great service and great deal! Will definitely be recommending this dealership to friends and family in the area! Sales persons stayed after hours to make sure I was taken care of and always had a great and friendly attitude and I never felt pressured.

Snickerblair1

Mar 16, 2014

My experience at Nelson Mazda was fantastic. The entire team was wonderful to work with and went out of their way to make sure I was well taken care of. The purchasing process was very smooth and because of the team at Nelson, I was able to get exactly what I wanted. This is a wonderful dealership with an incredible team of people. I highly recommend Nelson Mazda!

arod2410

Mar 14, 2014

Nelson Mazda did a great job of hearing the price I needed to purchase my vehicle and they went ahead and reached that number for me.They were friendly and did a great job of taking care of all my needs while I was there. I would definitely recommend them to others.

bobbyjohnson

Mar 14, 2014

Everyone was very friendly and easy to work with. The process was smooth, low stress, and I did not feel any pressure from the sales. They were very attentive to my needs. I will definitely recommend this dealership to friends and family.

Sherigarrison

Mar 8, 2014

First I would like to say that I own a Mazda Miata and absolutely love my car. My husband started doing research on the Mazda 3 and fell in love with it. We went to the downtown Mazda dealer but they didn't have the hatch back in stock and didn't know when one would be in. A couple of days later we went to the Hickory Hollow Mazda dealer and they did have one we could test drive. They also found one that could be shipped to them (My husband had to have the red one with black interior). We made the purchase on President's Day and they actually let my husband drive his truck (which he was trading in) home because it would take a few days for the car to get to them. My husband did not want them to drive the car to Hickory Hollow, he insisted it be trucked in. They called us a few days later and said the car was there and we picked it up on a Saturday. My husband was like a little boy with a new toy, he was so happy. The only hiccup we had was the open door light would not go off. He called the dealer and got the technician who told him that was a warranty problem and my husband started to panic, thinking that any small problem would be a major problem. After several angry calls from him we discovered that the hatch back has to be firmly closed for the light to go off. I would just like to say that Al and his whole team showed patience and courtesy through this whole ordeal and that this was never their fault. Aaron (our salesman) was very new but extremely knowledgeable and helpful. I believe he's found his niche. I would highly recommend this dealership and encourage anyone to do business with them.

ebutler345

Mar 6, 2014

UPDATE: I recently purchased a Mazda3 from Nelson Mazda Hickory Hollow and had an unsatisfactory experience. After notifying the appropriate management the issue was resolved today, 3/12/14, to my satisfaction.

Barblynn

Feb 22, 2014

The moment I spoke with the sales rep I felt that he was going to make sure that I was approved for a car even tough my credit wasn't so good. let's just say a couple days later I drove off their lot with a nice car!!! Great gas milege & an affordable car payment!!! I would highly recommend this dealership. Thanks to everyone at Nelson Mazda and especially product specialist Tom Chanthavong!!!!!

geminiagent

Feb 20, 2014

My over all experience was good. But I did think the car I purchased was way over the price it should have been so they did come down after I mentioned it. If it was an excellant dealership it would not have been priced as high as it was. The sales person was new and tried very hard.He was not responsible for the cost of the car and did speak to his manager to bring it down. I felt that the financial department was a little pushy and really didnt want to listen to my questions kept hurrying me along. Just because they know what they are doing they could make the customer feel alittle more at ease.

bootyone1

Feb 18, 2014

we owned a 2008 mazda 5 and wanted a smaller car with better millage. tom greeted us at the door as we came in and went rightto work to help us find the right car we wanted. we didn't get the color we wanted ,but the color we got is beautiful, I love it. tom wasvery helpful in getting what we wanted on the car. such a very nice guy with a great smile. so glad we came back to mazda itsa great car. we gave the top rating because mazda is a great car,i would not buy anything else. the manager and every one there was so very nice. offered us coffee or water. we had to come back the next day for the car as it was at another dealership ,but we didn't mind as we wanted the car. they felt bad because we had to come back and was so sorry they didn't have the car there, but we were ok with that. we hadan appointment to have the low jack put on the car today but the people who was to put it on said they didn't know about the app. sowe have to come back tomorrow to have it done. but that's ok its not their fault things happen and you just go on from there. all will be better tomorrow. so thanks to a great sales person and all who work at this dealership we had a great time and laughted a lot. this dealership is the best and I will tell everyone I know who wants to buy a car to come there, even if they are not looking right now threy can keep this dealership in mind ,and tell everyone they know about it also. thank you so much. carol deneen

David and Connie Wetter

Feb 7, 2014

We were so happy with our experience with Nelson Mazda. I can't say enough about how nice, courteous and professional everyone was to us. We love our Mazda CX-9 and we love the people at Nelson Mazda.

JohnShort

Feb 1, 2014

Tom and company went the extra mile to make sure my car buying experience was low stress and catered to my needs. They worked with me on providing a financing solution that minimized total cost of ownership and let me test drive at my leisure in order to make sure I found the right vehicle. I would recommend this dealership to anyone considering a new Mazda. Test drive the new Mazda 6... It is awesome!

AlexJB001

Jan 31, 2014

This is my second purchase of a Mazda vehicle - my first being 2011 Mazda2. I was immediately greeted at the door by Mr. Chanthavong and politely asked about my purpose for the visit. I did not feel pressured or was intimidated. Although the vehicle I wanted was not there, the entire team listened to what I wanted and matched me with a vehicle which would fit me and my price range. Mr. Henson worked with me on the price and my trade in value - to which I am very happy. He was quick, focused and made decisions regarding his dealership's offer to me. Mr. Chanthavong explained all benefits and features of owning a Mazda vehicle and provided me with a list of available models. He drove me to the secondary location to retrieve my new vehicle and made sure that all my belongings were transferred from my old Mazda and to the new one. He even took a second look, and discovered that I left my garage opener, which he promptly returned to me as well. I bought my first vehicle at a different dealership in TN where I felt as if I was in a poker room with professional players; it was an uncomfortable experience. Not at Nelson Mazda HH - there, the entire experience was pleasant and I feel that I received a great price for a quality product.I will definitely recommend this dealership to all of my friends and co-workers.

davidazj

Jan 29, 2014

I am a little late with my review but I went into Nelson Mazda Antioch Nov 29th 2014 with no real hope of buying a car but Tom and Al Changed that they worked hard to find affordable financing and got me approved for a certified Mazda CX7 I am very happy with my car and if the time comes I need to purchase something else I will take my business to them and recommend them to any family or friends looking to purchase as well the overall experience was not scary they made it very easy to do business with them (great team) I didnt feel like I was having a car forced on me they wanted to make sure I was in the right car for me and my family..Thanks

ken2014

Jan 25, 2014

Excellent Service..Great Attitudes..Positive..Great Product Knowledge..No Pressure..Professional ..Fair prices.customize financingPurchased a 2012 Mazda 3 in June 2012..traded it in on new Mazda 6..(Love it) Patricia McGraw purchased my trade in..She too is pleased with the deal! The service dept. are also "customer friendly"These guys are a great team..& work well together!Thanks Kindly!ken greff

rustinc

Jan 20, 2014

Honest, patient, and friendly. Helped us find the right car, and explained every step of the way. Our 3rd vehicle bought from Nelson. They didn't play the dreaded "let me ask the sales manager game." Some of the surprise dealership perks helped add peace of mind in the purchase. Not everyone at the dealership was great, but Mike and Careginald were two of the best I've worked with in any transaction period. I grabbed a stack of Mike's business cards to pass on the good word about him.

Rscottpearson

Jan 14, 2014

Mike was very knowledgeable about the vehicle we went to look at and very very friendly during the process. Al worked with us so that we were happy with the deal.

Leighbug

Jan 8, 2014

Mike was very helpful and knowledgeable about the car....and if he didn't know an answer to one of our questions, he would work to get the right answer and/or figure it out himself. The only downside to our experience was the length of our wait to see the finance manager....

83bennett

Dec 13, 2013

I went to Nelson Mazda to look at one specific car. He took me right to the one I wanted and we looked it over together. Then we took a test drive. The car drove great and it was exactly what I was looking for. In a short period of time I paid cash and he had it ready to go for me. I would recommend them to anyone looking to buy a car. Best experience I have had when buying a car.

rexcameron1

Nov 26, 2013

Just wanted to praise and say thank you for an outstanding job well done! Lonnie Stevens was the standout today but the whole service dept. is great. I had a problem w/ my battery and after calling around found that it would be around $150 which given in the throes of the holidays I was not excited to spend however upon contacting Nelson Mazda and Lonnie specifically..he told me because the car is only about a year old the battery may be covered under warranty and upon further testing it was! so my total bill was $0.00! Thanks again guys I will be back.

meaganbrys

Nov 20, 2013

All around great experience. Tom is a great guy and very helpful. We will be returning to purchase a new car from this dealership again.

WendyYoung

Oct 31, 2013

We were looking for a SUV. Had been looking for several months. We stopped into Nelson on a whim to look at their inventory. After being VERY disappointed w what was in the general market we were not expecting much. When we arrived we were given a few minutes to look around and Tom came out. Very friendly but not pushy. Very knowledgeable about the cars in stock. We immediately saw 3 SUVs on the lot we were interested in. Tom knew what our needs were and pointed out the mazda 6. Very low mileage and only 2 years old. As much room as some of the smaller SUVs we had looked at. Gas mileage is excellent. We left and went looking some more but at the end of the day came back and test drove the mazda. We ended up leaving with the car. We are very happy with our purchase. Not only did we come across a great deal it qualified for a bumper to bumper. BONUS!!! I would and have recommended Nelson to our friends and family.

YDA

Oct 18, 2013

My experience and the service I received exceptional. Tom explained everything to me and assisted with paperwork on my husband's car. The dealership worked with me and Tom provided excellent customer service.

wray

Oct 17, 2013

it was a very nice experience everything there was clean the salespeople where knowledgeable

ShuttleGuy

Oct 6, 2013

I had searched the used car inventory at this dealership online prior to going there. I was interested in purchasing one of their newer used Mazda 3's or Mazda 6's. When I arrived, I was promptly greeted with a genuine warm smile and handshake by a young salesman who introduced himself as Derenik. I explained to him what I was specifically interested in. The 2012 Mazda 3 that I was looking for was on the front lot. We spent a few minutes looking at it and talking about Mazda cars. I realized that the back seat of this Mazda 3 was smaller than I wanted. I told him about a 2010 Mazda 6 that was listed in his inventory that I would like to see. We found that vehicle in the back lot. It was the size and price I was looking for with low miles. We took it for a leisurely test drive, I liked it, and decided to take it. The price listed was already well under suggested retail for that vehicle so there was no "haggling" needed. Derenik's sales manager was also very helpful and friendly. He worked out a fair trade on my 2007 Chev SUV and the deal went together very smoothly. The entire visit and transaction from salesman, to sales manager, to finance manager was very pleasant. I have driven a 2001 Mazda Protege the past 4 years and gave that one to my daughter. I have learned to like Mazda cars and I would highly recommend this dealership to anyone looking to purchase a new or used Mazda.

zoskie83

Oct 5, 2013

Tom and the crew at Nelson Mazda in Antioch, TN by far provided the best car buying experience that I have ever taking part in. They went above and beyond to make sure that I left their lot with the vehicle I WANTED. They treated me like a customer and not just a number which is rare this day and age. If you want to feel like a customer again and not a number, visit Nelson Mazda.

TroyJarvis

Oct 2, 2013

My wife and I arrived at Nelson Mazda looking for a larger vehicle for our growing family. We had done a bit of research and had a couple different vehicles in mind when we arrived on the lot. Tom was extremely helpful and listened to our list of needs and wants before showing us any vehicles in our price range. He walked us through the process and was next to us the whole time. Tom helped us work through the financing and helped to answer any questions we had quickly. Overall, my wife and I had a very enjoyable experience at Nelson Mazda and will be recommending not only the dealership, but Tom to both friends and family.

cp32

Sep 30, 2013

Straight away Humberto greeted me and was very helpful in my car search. I was referred from another young man (Trevor) from the Broadway dealership because they didn't have the particular model I wanted. Humberto took me in to talk to Al, who was super friendly and informative and we went on a test drive. Humberto had a fantastic personality, not pushy but helpful. After my test drive Al asked how I felt about the car and I loved it. He went above and beyond to create an above fair deal for me. He was authentic and honest and I was him which made for an easy working relationship. I appreciate the attitude of everyone I came in contact with at not just the Antioch dealership but the downtown dealership as well. I would highly recommend someone purchasing a car from Nelson Mazda not just because of the reliability of the brand but the style of selling they exhibit.

dawirth

Sep 29, 2013

We researched vehicles for months and visited numerous dealerships. The staff at Nelson Mazda demonstrate a true passion for helping a customer find the right vehicle with their honesty and competitive pricing. It was worth driving over an hour to discover a dealership that understands how to earn our future business.

HKStone

Sep 15, 2013

"Make a Believer" and "No Haggle/No Hassle",,,,,,The only thing that I now believe is that a loyal customer means nothing. I went to this dealership having already purchased 2 other Mazdas and having referred a friend who also purchased a Mazda, so when I wanted to look at the CX-5 of course I went back to them. The game playing of what your trade is worth, the sticker price, the MRSP etc drives me insane. We went back and forth for an hour with the trade in, initial here, sign there, let me take to the manager, etc.....then when I asked about the price of the vehicle, all I was offered was the $500.00 manufacturer rebate and was told there was no negotiation on the price. So there in lies the "No Haggle" as there is no leeway on the price, then I asked the salesperson did that make any sense not to do anything for a loyal repeat customer and then was told well they gave me the special financing. Well I have excellant credit and would have qualified for the special financing so once again they did nothing for a loyal customer. Getting a Mazda in my future is apparently out of the question unless I want to travel up to Clarksville since Nelson has the monoply. So if you are looking for a Mazda, go with your eyes open and expect nothing, believe nothing and remember No Haggle...as you will pay the sticker price.

kholmseth

Sep 5, 2013

My husband and I had a wonderful experience at Nelson Mazda - after having a bad experience with a different dealership in the area, the staff at Nelson Mazda were extremely understanding and helpful in our search for a different vehicle. They were willing to offer us a fair price, with no hassle or gimmicks. We are extremely satisfied with the vehicle, and we would do business again with them, without hesitation!

CSB87

Aug 4, 2013

2nd experience with the Nelson company, they have always been helpful and competitive. They have truly earned our business with their non-pressure sales process and outstanding approach to customer service. I've never felt like they want to just sell me a car, I always feel like the staff at Nelson is legitimately interested in what is best for me. Will be happy to recommend both the Hickory Hollow and Downtown Nashville dealerships to others.

ggencsi

Aug 1, 2013

I called on my way into Nelson Mazda of Cool Springs and talked with Anna...I told her that I was ready to get rid of my car of ten years and wanted to do it that day. I added that I didn't want to haggle, get the run around or deal with any regular dealer antics during the process. I knew what my car was worth, and just wanted to trade. I didn't want the hassle of selling it myself. Anna explained that Nelson Mazda of Cool Springs had their Grand Opening the previous day and the model I was interested in was on the lot at Nelson Mazda of Hickory Hollow and asked if that would be convenient for me to visit. She told me she would have Al, the sales manager, meet me when I arrived. I said "great, I'm on my way".A couple of hours later, I was on my way with a loner CX-5 to drive until "my car" could be delivered from another dealer! Absolutely a wonderful experience! I could not have asked for a nicer, more patient, friendly sales consultant than Tom Chanthavong! He made the whole experience fun and stress free. Tom answered all of my MANY MANY questions in a sincere, honest, and informative manner. I had visited several other dealerships to shop the multitude of options for a small SUV and Tom, along with the his sales manager, Al, were outgoing and very personable from the first moment I met them. Tom even came in on his day off to personally deliver my car to me when it arrived at the dealership. That is service and commitment in action! On a personal note, I was especially impressed when I realized that the soothing music playing in the background of the showroom was a praise and worship station.Oh, and about the car...I LOVE IT! Drove it to Atlanta two days later and got about 30 miles to the gallon. Drives and handles like a dream and is about $20,000 less than it's competition with the same amenities!! Then, as a follow up, Anna called me to congratulate me on my new car and to see how I liked it. I told her exactly the same thing; that I loved it!!!!!Thanks Nelson Mazda of Hickory Hollow, Tom and Al!!Happy Customer,Gina Gencsi

Kandi5568

Jul 31, 2013

From the time I step a foot outside my car, I was greeted openly. I was not rushed to make a decision and I was treated very fairly. I would recommend this dealership to anyone who thinking about purchasing a new or used vehicle. My rates were great and they were honest from the begining. If I could give this dealership a ten. It would actually be 100. And they deserve it.

sumner07

Jul 27, 2013

I had a great day - wonderful people to work with.Mike Roa was exceptional and knowledgeable.The rest of the staff that helped me were very pleasant and easy to work with.I have to say it was the best experience I have had purchasing a car.

malaces

Jul 17, 2013

My wife and I decided it was time to trade in our smaller cross-over for an SUV that would accommodate our family and long road trips. After spending several weeks looking online at autrader.com, we came across a vehicle that we decided to pursue. Immediately upon arrival at Nelson Mazda, we met Tom Chanthavong and I can honestly tell you that he was extremely friendly and easy to work with. After looking the vehicle over and a test drive, we found a few areas that needed attention before we would finalize the deal. We left the dealership skeptical that Nelson Mazda would actually fix the problems and thought they would sell it to someone else versus fix the problems for us. Much to our surprise, over the next week, Tom and Al Henson worked to get the vehicle fixed as we asked. Tom spent the whole week calling and texting me to keep me posted on where the car was in the repair cycle. After finalizing a price on the car, we drove back up and bought it. Our experience with Nelson Mazda and their No Hassle attitude made our trip to the dealership worth it. If I know of anyone looking for a new or used vehicle, I will certainly send them to Tom and Nelson Mazda!

mfbinkley

Jul 8, 2013

This was my 2nd new car purchase from this dealer in the past 12 years. Nice bunch of people to do business with. If I ever need another zoom-zoom car I will return to the same dealer.

cmartin409

Jul 3, 2013

Mike was very helpful. He was knowledgeable about the car I purchased, and he also didn't pressure me to make any decisions. He almost made me forget that he was a car salesman due to him being personable.I would certaintly recommend him!!!!!!!!!

drew2821

Jun 19, 2013

I have bought cars from many dealerships over the years, and "none" of them compare to the outstanding level of service I received from Al and Lee! They did everything they could and truly bent over backwards to meet and exceed my needs and expectations! If everyone knew how fantastic these 2 men are, and how fantastic Nelson Mazda is, no dealership would "ever" stand a chance! I whole-heartedly recommend Nelson Mazda, as well as Al & Lee, to anyone who wants to buy a car!! I don't only look at them as a dealership that I will always and only do business with; but I consider them my friends!

102011alhrn

Jun 7, 2013

Dear Tom, I'll be to the point- the customer service and quality of the Mazda is impressive. My experience of Tom's friendliness and the test drive of the highway and side roads proved to me that the vehichle performs well. The business manager made the paperwork smooth and when I heard the interest rate I could not say, "no". I made a wise decision buying a Mazda CX5.God bless you,Angela Harrris

lgross1116

May 30, 2013

I went to Nelson Mazda expecting to only be able to purchase a used vehicle and left with a brand new car at the price that I was looking for. The sales persont Tom that I worked with was wonderful and took the time to talk to me about what i was ooking an was gnuinely concerned that i had a great buying experience. The Finance dept did a fantastic job of going over all of the paperwork so knew what I was signing and what all of the numbers meant. Overall my buying experience here was one of the best I have ever had and would definitely recommend Nelson Mazda to anyone looking for a vehicle.

jamiemorgan

May 29, 2013

I had been online car shopping for months. I did not have a particular make or model in mind. I just wanted a nice looking, low mileage car within a price range I was comfortable with. I also did not want anything with a light interior. I somehow came across a Mazda2 listed with Nelson Mazda that fit all my wants. I called them first to be sure they still had the vehicle. I spoke with Lindsey and she was very nice. I told her I was coming by to take a look at the vehicle. She took my name and number and said she would let someone know I was coming by to see it. I know Mazda is a well built reliable car and I usually put over 200k on anything I own. I also listen to the Fish and know that Doug is a big fan of Mazda and Nelson Mazda. When I got to the dealership I was greeted by Lindsey and David Rashaad. My overall experience was great. Everyone was very nice and I don't mean nice like we have to be nice because it's our job. I mean they were genuinely nice people. I could not have asked for a nicer salesman than David. My husband and I both enjoyed working and talking with him during the sale. I would highly recommend Nelson Mazda and David Rashaad to anyone. ZOOMZOOM!

Calandra

May 7, 2013

On 05/03/13, I went into Nelson Mazda to look at a $5000 car. I was quite skeptic as 1) I am female (so I brought along my brother), 2) previous interaction with others in sales came across pushy, 3) my credit history. Well, all I can say is that Nelson Mazda was the COMPLETE opposite! I called first and spoke with Al (thank you by the way) who said to come on it regardless of what I thought may hinder me...so I did. I had every intention of getting no more than a 2000 Honda Accord for $5000 seen on their website, and no one was going to talk me out of that (so I thought). I had previously prepared myself for what I thought (with no history of financing and cars) I could get. Well, after my extremely astonishing service I walked out of there with a 2010 Toyota!!! Nelson Mazda employees are one of a kind (Tom/Manuel/Chris??)!!! Thank you for taking a chance because now they are stuck with me FOR LIFE!!! Their service is so amazing, my brother who is also in sales (like seriously can sell YOU your own bath water) traded his car and purchased a BMW. Words cannot explain the experience so I will just recommend that you go; try them and see what they can do vs guess. After all, they are the experts!!!

chansden86

Apr 30, 2013

going into this process i did not think that i would be able to get a car because of my credit. tom and kyle mountsier made it very easy and they worked very hard to ge met in a car that was affordable and reliable they did everything they could to work with me and my circumstances tom even brought the care to my house because i didnt have a way to get to the dealership in my opion he and kyle went out of their way to help me they went beyond what was expected i will never forget them for how they helped me and i will tell everyone i know about them it was the best experience i have rver had purchasinh anything

Tnstruk

Jan 30, 2013

I am hugh on a companies ability to give exalent costomer servise. When it came to buying my second mazda I went back to Nelson Mazda hickory hollow because they gave what I think is Great costomer service not to mention a really fair deal on my trade and a fair deal on my new car. David my sales man had helped me buy a mazda 5 in the past, and worked hard to help me buy the replacement for the 5, the new cx5. Were we to buy a new mazda agian, I would buy form Neslon Mazda Hickery Hollow and from David Rashaad.

rdt5875

Dec 29, 2012

I have all in all purchased 5 vehicles - all new - from different dealerships throughout Tennessee, and this experience at Nelson Mazda at Hickory Hollow was by far way above and beyond what I have experienced at any other dealership. My car buying experience began while looking online at Nelson Mazda's web page. I submitted a credit application online and also requested an e-quote for the vehicle that I wanted...the next morning I received a call from David Rashaad needing a little bit more information and asking if I would like to come in and get my trade-in valued and get into a new car. At first, I dreaded this experience because of the past experiences that I had had at other dealerships. I am currently sick with the flu and knew that I did not want to spend a lot of time at a dealership haggling with pricing, getting my car evaluated, etc...I needed to be at home getting better. I reluctantly got ready and went into the dealership. I was immediately greeted at the door and told them that I had been talking with David. David came out to the showroom and greeted me and my partner with a warm smile and friendly handshake. I told him that I really didn't want to spend a lot of time there because I wasn't feeling well and he told me that he would get me in and out of there as soon as he could. My trade-in was evaluated and not only did they pay off the loan that I had on it...they gave me more to use as a down payment - which is something that I did not expect. I test-drove a car and decided on it...and that's when the "behind-the-scenes" experience happened. The first deal that they brought to me was out of my price range and I would not have been able to make those payments. The second deal was a lot better! The whole experience took about 3 hours, and was painless. David and the finance manager worked with me on getting me into a car that I both liked and could afford. I have some credit problems and was amazed that they were able to get me the deal that they were able to get me! After I accepted the deal that they gave me it only took about 20 minutes to get all of the paperwork signed and get everything done. This was definitely a GREAT EXPERIENCE, and I am extremely thankful that the employees that I dealt with were compassionate about my situation and did not pressure me into buying...I felt that my partner and I were the ones that made the decision to buy - not them. I highly recommend this dealership for their professionalism...and I will definitely return to them to get another vehicle! Thank you so much David for making this car-buying experience a pleasant one - very professional!!!

pdubya

Oct 1, 2012

I just bought a 2012 Mazda 3 at Nelson Mazda, and I am pleased to recommend this dealership. I received excellent treatment in terms of customer service, and their price was outstanding. I am the kind of guy that does a lot of research before I purchase a new car, and Nelson Mazda's price exceeded my expectations. They were very fair on the price they gave me for my trade-in (a 2007 Mazda 3), and they worked hard to get me the best deal possible on financing. If you are looking for a Mazda or a good used car in the Nashville area, do yourself a favor and stop in at Nelson Mazda Hickory Hollow.

Fletchrdd

Jul 28, 2012

Rusty and Al worked very hard to get me the price I wanted on the mustang I was buying. They kept working on the deal until they got me the price I wanted. They made the whole process enjoyable. After the sale rusty even helped me get the vehicle home. That was the first time ever had a sales associate do that. I will recommend this dealership to anyone looking for a car new or used.

wickedw43

Jul 16, 2012

I think Al went far above great customer sevice, to get me in my new Mazda. I love it and all the wonderful features on it. It is my pride and joy and I am so glad to have gone to Nelson Mazda Hickory Hollow to buy my car, they are great people. I would send anybody to buy a car there. Loving Life, Wanda Mangrum

Soupman

Jul 5, 2012

Dealership was great at finding the perfect car for me. They didn't have one on the lot but had one the next ready to drive home. Pricing was key for me and they worked with me. There was no extended haggling or hours of games. A great place to buy!!!!

mrflamegoat

Jun 17, 2012

When I first walked into the dealership, I was worried I would get the typical sales pitch and droning back and forth that we all dread when we are ready to buy anything that requires a salesman. Fortunately, my experience couldn't be further from that. I worked with Jim and Al, and both of these gentlemen were straight and honest. They worked with me to get me a better rate than the pre-approved rate I walked in with. With the money I saved, and the experience I had, I could not recommend this place more. Ask for Al or Jim when you go in. You will be well taken care of, as neither of them are your traditional sales people. Had the chance to get to know Al a little better than most, and I can tell you that he is legitimately a great guy. If Mazda is the brand for you, this is the dealership to go to.

lax10fan

May 23, 2012

Overally a great first experience buying a car. Sonny was great! Friendly and more than willing to make sure i had a great experience. The car i wanted wasnt available at any of the local dealerships, so they said they would have to send someone out to get it. Friday, i went to the dealership to sign papers and finalize everything so i could hopefully receive the car monday or tuesday the following week. turns out, as soon as they found out i would be coming in, they sent someone to pick it up and it was there before signing all the papers. i drove it home that day! Rob, in the financing department was also great! even their free coffee is fantastic haha.

Joshh

Jan 17, 2012

I was greated at the door by a friendly gentleman. Very laid back atmosphere. My sales associate was David Rashad. He was very nice. I know it's a sales job and that's how they make their money but I did not ever feel pressured to by a car by him at all. He was very understanding when I told him I expected and wanted more for my trade. Unfortunately we could not do business that day. He worked hard and was able to get me what I wanted for my trade. Now my wife is driving around in her Nissan pathfinder. Make sure you ask for David Rashad.

d2g450

Dec 27, 2011

This review is a tad late; I was too busy enjoying my new 2012 Mazda 3! Negotiations were done through email, as I live in Chattanooga, but Jim was very patient and very helpful with providing me with information that I needed. At the dealership, even though it was pretty busy/hectic(they were apologetic about not being able to spend more time with us), Al and Jim took care of everything and made sure that we were informed at every step of the way.

lynnlynn

Oct 6, 2011

My daughter Jackie Dickson, brought her car in for repair,she told them to fix what every was wrong because she had been to several auto repair shop and they could not fix it. When she went to get her car {10/05/11} from Nelson Mazda. paid them $1264.00, her car would not start. The service men could not get the car to start. They then told her that the fuel pump had gone out,or went to sleep!!!! They also told her it would cost another $700.00 to fix. This was after they had worked on the fuel infection, changed spark plugs ets, . The services workers made remark about how long she had left her car and that she only payed $1300 to get it fixed. Oh! by the way it wasn't fixed. She had to pay a wrecker $70.00 to tow her car to her home. Something is wrong with people that rip you off.. She still does not have a car that runs. She has had problems with this car from day one. Would I buy a car from any Mazda dealer? No I would not. I will tell everyone I know how they treated my daughter. Linda Burrell burrelllinda29atyahoo.com

lgymmaza

Sep 24, 2011

I have purchased many vehicles over the years and have had numerous experiences, one worse than the other! This is my first time purchasing a Mazda and unfortuantely was my last ditch effort since visiting other dealerships. What an amazing experience, not to mention a fantastic car. I have never had such a pleasant experience with a car dealership. DAVID RASHAAD was my car salesman. There are no words to discribe David other than he completes Nelson Mazda! Thanks You David!!

jezebel020378

Sep 15, 2011

David Rashaad was very nice, honest, and helpful in my search for a new car. Chris Russell was determined to put me in the nicest car possible. Manuel Kiesewetter was very friendly and attentive.

llarson8190

Sep 13, 2011

I really liked the fact that they were patient with me and how much they tried to help me get the best deal possible for my situation. If I ever need another car I'll probably head back to Nelson Mazda in Hickory Hollow, because they don't try to pressure you into buying something you can't afford and just tell you to sign all these papers and briefly explaining what it all means, they took their time and answered all my questions and explained everything that needed to be explained. So thanks again David you were such a big big help. Very Very Great Experience!

chrash

Aug 12, 2011

I was bidding online for a car and was very pleasantly contacted to complete the transaction at the dealership. Josh was great and made the experience very smooth. Would recommend.

buckenteer

Aug 5, 2011

Kirk was very professional and followed up consistently. I appreciate someone who does what they say they will do. Although I did not purchase a car, I will contact him in the future when we are looking for another car.

houston7826

Jul 30, 2011

I have to say that this is the most friendly helpful dealership I have ever been to. They are compassionate and knowledgable and the most important thing is they dont play games with their customers. I would say I myself, my aunt and my mother both had the best experience here. JUST A WONDERFUL PLACE TO BUY A CAR AND THE BEST TEAM OF PEOPLE I HAVE EVER HAD THE PLEASURE OF TRADING WITH. EXCEPTIONAL

sigmabloo

Jul 21, 2011

This was the best car buying experience I have ever had!!! I left a voice message at the dealership on a Friday night. Al Henson called me back and the rest is history. I drove from Huntsville, AL the next day to look at a 2007 Mazda CX-9 that was priced "just right" online. After going for a test drive, I quickly decided to purchase the vehicle. I knew it wouldn't have stayed on the lot for long!!! Al answered all of my numerous questions without any problems and made the deal HASSLE FREE. I definitely plan to do business with Nelson Mazda in the future and I'm going to send all of my friends to AL HENSON!!!Jerry C.

Acstead

Jun 13, 2011

Everyone was very friendly. We came to look at a used vehicle, but it was sold minutes before our visit. Josh did a great job finding a similar model that happened to be new. The staff was very aware of the reason for our visit and worked well with us to get us home I'n the new vehicle.

Adecker7985

May 31, 2011

This Service center is a joke, Brought my wifes rx8 for repair and I left with nothing but a headache and good story to share with my friends and family. Instead of invesgating or researching my complaint, all I got was an earfull of cant dos' and the privilage of watching what an unorginized service center looks like. As a former service advisor for General Motors and Ford/Lincoln/Mercury This center has a recipe for disaster. No rapport, no follow-ups, no service! To conclude this review, thier 20+ year veteran quoted me $1400+ to replace 4 plastic lines at 11 hours labor! Drove stright to The other Mazda Dealership and had the service recall check done no charge, had the oil lines fixed for $120!!! Good Bye Nelson. Hello Cool Springs

suzen

May 13, 2011

Just an overall good experience! No pushy salesmen. Mr. Dotson took the time to really listen to what I wanted out of my new vehicle. I actually had fun buying my new car. The whole process was pain free. I had fun taking all the cars out for test drives. Thumbs up!

whitneybottoms

Apr 18, 2011

When we first got to Nelson Mazda we were greeted almost immediately by Tony Suggs. He is a very nice man. He was very helpful and kept in touch with us about finding our perfect car. When we went back to see about others we were introduced to Nate Phillips. Nate is awesome! We spent hours with him discussing options and there was never a dull moment. He was very honest and answered all of our questions so that we'd understand. When it came time to sign the paperwork Rob Trotter handled everything nicely. He explained all costs to us and made sure we understood everything we were signing. Even after we bought the car they have stayed in touch with us and have helped us with everything we've needed. We love Nelson Mazda Hickory Hollow and would recommend them to anyone. In the future we hope to buy all of our cars there. Our experience was amazing. We not only got a great deal on a car but struck up great friendships as well.

tmitchell83

Apr 16, 2011

By far the best overall car buying experience I've ever had! David Rashaad greeted us as soon as we pulled up and spent the WHOLE day securing financing for me, yet he always kept me informed as to what was going to happen. He went out of his way to make sure I got the car i wanted at the price I wanted. I will never be able to thank him enough! Outstanding,outstanding,outstanding!!!

pfreeman126

Mar 22, 2011

Friendly and well informed low pressure sales. Financing was easy and no pressure. Great rate provideded by dealership in in good time. Listened well to my concerns about the car I was contemplating purchasing and provided answeres to all my questions.

drl76usi

Feb 21, 2011

My father was looking for a 2010 Mazda CX9 and we found the one we purchased online. We drove from Evansville, IN to Antioch, TN on Saturday, 2/19/11 to purchase this vehicle. Robb Medonis had the vehicle cleaned up and ready for us to drive home, which we did. We would definitely recommend this dealership to anyone! Everyone at the dealership were so friendly and helpful! They really made us feel at home even though we were 2 1/2 hours from home!!! Thank you again, Robb and Rob!!!The Russell Laymon family, Evansville, Indiana.

Bootstrapper

Feb 2, 2011

I have purchased a lot of cars over the years and this was by far most pleasurable purchase I have ever made. Our salesman, David Rashaad was outstanding. He was always there to answer any questions that we had and even came in on his day off so I could show the car to my husband. We purchased this car for our daughter who lives out of town and David even sent her a nice note to tell her how much he enjoyed working with us and to give him a call if she ever needed anything. David is very knowledgeable on the mechanics of the car. I was also very impressed with Randy Dismang the General Sales Manager. He was there every time we visited and at no time pressured us to purchase anything more than what we needed. I would definitely recommend this dealer for your next purchase.

springnelson

Feb 1, 2011

I had been looking for a car for over a month. As a single woman, car shopping (salesmen) was a complete nightmare. As soon as I walked into Nelson Mazda of Hickory Hollow, Josh pleasantly greeted me, asked what I was looking for and proceeded to show me the options that he had available. Josh was the FIRST salesman I had dealt with (and there were several) that didn't try to sell me something that didn't meet my requests. I would recommend Josh Armstrong and Nelson Mazda of Hickory Hollow to anyone that is looking for a vehicle, new or used. Actually, I have already suggested Josh to a friend that is looking to purchase a vehicle.

martier

Jan 25, 2011

This is my second time to buy from Nelson Mazda. While trying to decide where to purchase my next vehicle, I considered the Honda dealership and the Toyota dealership. However, after a visit to the Honda dealership and being treated with disreprespect, I hurried back to the Mazda dealership and was assisted by Joshua Armstrong. I can honestly say that I have never had a more joyful experience buying a car than I did with Johsua. He was kind, considerate, patient and knowledgeable. After waffling on my decision to by a Mazda 3 4 door, I asked him about any another models that I might be qualified to buy. He checked the different models and came back with the perfect answer. The Mazda 3 5 door had everything I wanted and more for almost the same payment. I was thrilled so, not long before closing time, we went for a ride in a sporty RED Mazda3 5door!! About 15 minutes after returning, true to his word, I signed the paperwork and drove it home. The Mazda3 5 door is a truly amazing car! I've had so much fun driving it! Zoom Zoom! Joshua Armstrong made a believer out of me!Martie Rader

sly.cory

Jan 23, 2011

If I could give them 6 stars, I would.. Wife and I recently bought a 2011 Mazda CX-7 from Nelson Mazda and had a great experience. We started at Alexander Mazda in Cool Springs and received HORRIBLE service and a pathetic offer on our Mazda trade-in. Nate, Rob and everyone else at Nelson Mazda took care of us. We got the car we wanted, great financing (with an add-on warranty) AND a free lunch (they cater in on Saturdays)!Nate was beyond helpful, taking us for a couple great test-drives and then working with us to get a very fair deal on our trade and car purchase. Next time we need a new Mazda, we will be back.

super78

Jan 19, 2011

I would love to share my wonderful experience with the Nelson Mazda of Hickory Hollow of Nashville. The moment I walked in the dealership I was treated with kindness and understanding. The team was great at explaining all the processes step by step in great detail. I would love to thank Nate Phillips and Rich Craycroft for making this a meaningful moment to share with all! I would highly recommend Nelson Mazda to anyone in the market for a new or used vehicle!

buchasa

Jan 12, 2011

I have had a Miata for the past twelve years , with very little probems. I have always been impressioned with Lonnie in the Service Dept when I had to come if for work. He always remembers me, and some times its awhile in between visits. I was very happpy to hear that he was still with the dealership. Thats impressive.I came in the week after Christmas as I saw a hardtop Miata on the web site. I really felt that my current car would last me several more years but I wanted to check out the hard top. My sales Rep was Rob Medonia and he was great! I was expecting some pushy sales guy and he was not. I felt like I was talking to a friend. He went out of his way to help me get a good price on a new car. He also should me how to work blue tooth and other items on the car. ( I spoke with a friend who had just bought an Accura and she said they didnt help her with any of that)I have already bragged about him to several people in my office. He also told me he has been there for 8 years + and that says alot about your dealership. He also said he would send me info on coupons as far as oil changes etc. So, I will start coming to the dealership for these services now.I was thinking about getting a bug or BMW, but Im now a Mazda girl for life! All my cars will be purchased from your dealership, so please make sure Rob and Lonnie stick around.Sally buchanan - purchased 2010 Miata

kaystrom

Jan 11, 2011

This car buying experience was the best I have ever had. I called Chad and told him what we were looking for and the next day he had a vehicle that fit our needs. Everyone was extremely professional and very helpful and we got a GREAT deal. We will defintely be using Nelson Mazda for both our service and future car purchasing needs. I highly recommend this dealership.

123smitty

Jan 7, 2011

Today my husband and I purchased a 2010 CX7 Mazda. I was so impressed with the staff and the way we were treated. I had earlier compared purchasing a vehicle with going to a dentist. I must say the experience today was great. Everyone was friendly, helpful. They made me feel that what I had to say was important. The Customer service was excellent and I would recommend Nelson Mazda, Anita, Randy and Rich to all my family and friends. Thank You again for making this a pleasant experience.Carolyn and Larry Smith

hhymel

Jan 5, 2011

I have traded with Nelson Mazda before. They have always treated my fairly & honestly. i highly recommend them and Benny Dotson. After the deal was made they finalzed extras very quickly and promply set up appointment and continue to show me that I had made a great choice of dealer.

nashbud57

Dec 23, 2010

Great experience!!! I will shop there again....Everyone there was very friendly and great to work with. They were upfront and there was no long drawn out haggling over the price and payments. Financing went great. A truly great experience. Look forward to the next time.

rebeccathomas

Dec 10, 2010

I have never treated so special, not pushy absoulutely the best place to go for a car,and service and I would go back next time and tell all my friends.Great job. I came in with my sister, we so impressed with your sales staff and were asked if we would like some coffee. Doing a great job. Thank you so much and God bless.

MatthewMyers7946

Nov 14, 2010

Al was incredibly helpful the day i came in and told him what i was looking for. He gave me some great choices and when i told him what i wanted he did what he could to make it happen for me. Also the finance man Randy i think, did everything in his power to get me approved for my 2008 Mazdaspeed 3. I love the car! Loved the service! And am going to recommend to anyone i run into. I look forward to doing business with your dealership again in the future. I still need to get an RX-8 when i get married here in the near future. Thank you Nelson Mazda!

Neil Willcocks

Nov 13, 2010

I was thoroughly pleased with our experience of buying a new car at Nelson Mazda. A business is only as good as the associates that work in it and Al Henson, with whom we purchased the vehicle, is a a great face for the Nelson Mazda business. He is honest and straightforward to deal with and efficient in getting things done. No question or detail was too small for Al, and I would recommend him to others.

jndinet

Nov 3, 2010

Excellent dealership! I have purchased 4 vehicles since 2002 from Nelson Mazda at Hickory Hollow consisting of two new auto's and two used autos. I have always been treated extremely well. Each experience has been great, but this last purchase made me realize how they went over and above on making a sale. Very courteous, great price, and very friendly. The finance department was very informative and advised what was available to benefit the customer, but wanting to do what was right for the customer. I would definately purchase from them again.

Mpho

Nov 3, 2010

I had an excellent experience at Nelson Mazda, the salesman, Al Henson, was very attentive and he made sure i was comfortable while waiting and also that i knew what was going on and not just sitting there waiting. I also had a very enjoyable lunch there which made things better. Al Henson explained the questions that i asked him thoroughly and i felt like i was getting the best deal and that i wasn't rushed. I didn't feel as if there were so many customers and he was just trying to hurry up to get to the next one which is always good. I highly recommend Nelson Mazda of Hickory Hollow and Al Henson as a sales person. Thanks for a great experience.Norma

kcbowers62

Nov 2, 2010

Nelson Mazda turned what started off as a bad and stressful day on the way to buy our new car to a very pleasant and good experience. Thanks to Jim and Al, who were very attentive to our situation and were very helpful in tutoring us on all the features in our new CX7 we now have a great new car and are very happy.

torzech

Oct 30, 2010

Great dealership, this is the second Mazda I bought there and I will definitely come back.. I was also servicing my previous Mazda at this dealership and was always very satisfied. I was a Toyota driver for a long time but Nelson Mazda helped me in getting Mazdas to know and they are a great driving experience.

howdy2k2000

Oct 30, 2010

Trouble free and they explained everything. My next car will absolutly be from them! I get all service done with them and it's always done when they say it will be done. Being an ASE Master I am very particular and have seen nothing but great work from them.

szs47p

Oct 28, 2010

I considered Nelson Mazda because of their advertisement on a Christian radio station believing they would be trustworthy and found my decision to be a good one. When I went in and gave my price range they offered cars in and below the range which other dealerships pushed my limit or went over. My salesman, Al, was patient, courteous, and knowledgeable. He knew exactly what was in inventory (even cars that were brand new to the lot in the back parking area). I had my 15 year old daughter with me and he acknowledged her, treated her with respect and answered her questions as well as mine. My husband was unable to come to the dealership and they let me take the car to him for consensus. An action that was more helpful than they could ever have imagined. Working with the finance department was a pleasure. They found the bank and lined everything up quickly and in a responsible way. Rich, my finance agent, was courteous and explained things in an easy manner. The upsales of extended warranty and scotch guard for the interior were presented well and not pushed. I scheduled additional care for my used vehicle and they gladly took me over & picked me up from the mall for the 3 hour service time. My experience with Nelson Mazda was exceptional and I would highly recommend the dealership. My interaction with the staff was pleasant and respectful. The cars offered were of good quality and the interaction with the service department proved to be exactly as they said it would be. I will definitely go there for the next vehicle I need.

theWHIPLASH

Oct 13, 2010

Nelson Mazda is a great dealership to work with on buying a vehicle. The staff are personable and friendly, and make you feel like they want your business. They're the kind of guys you could hang out with after work. They don't pressure you, and make suggestions based on what you tell them you are looking for.

nreesh

Oct 7, 2010

I had the best car buying experience ever with Nelson Mazda. Staff was very personable, helpful and up front about he sale. It could not have gone smoother. Completing the deal was actually FUN! I have already and will continue to recommend this dealership to friends and family.

BigBill37221

Oct 6, 2010

My family have bought 3 vehicles from Nelson Mazda. The salesman asked a lot of questions to find out what my needs were. He actually suggested a different vehicle than what I was looking for because he thought it would fit my needs better. He was right. Since then I have bought two more vehicles from them. They were great in helping my daughter pick out her first car. They were very patient and let her test drive several cars till she found the one she wanted. Great customer service each time we have been there. I have always left feeling like I got a good deal. I would highly recommend them to anyone looking for a new or used car.

memorysnap

Oct 4, 2010

I have serviced my car for years at Nelson and would never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming from a woman's point of view, that actually means something.

onegretchen

Aug 23, 2009

I went to Nelson Mazda because they had the car I wanted ready to test drive. There was an incentive posted online for a 2.9% interest rate for this vehicle. After getting them to give me a discount on the vehicle and beginning the paperwork signing, I found out that they had upped the interest to 7.49%! This stopped me in my tracks as I had opted for a new car instead of a used car due to the interest rate incentive. The financer (I can't remember his name) wrote up two different financing contracts at the price we had agreed on, one with the 2.9%, one with the 7.49%. After signing that (and with the understanding that they were just checking to see if I qualified with the company that was offering the 2.9%) I was told that they would not sell me the car at the price we had agreed on and at the interest rate advertised online. Despite having signed paperwork on this agreement, they sent me home telling me they would get back to me on Monday. The car I was looking at is in high demand, and the dealership seems to have the attitude of "we don't care if you're happy because if you don't buy it we'll just sell it to someone else." I have had friends that really loved their Mazda's and I was looking forward to this car, but due to my experience with this dealership, I would be hard pressed to ever buy a Mazda again. If this deal does go through, I will certainly never buy another Mazda from this dealership. Apparently when Benny told me "We can give you this price. You may not qualify for this interest rate." I was supposed to take that as "Because we gave you this price, you will not be eligible for this interest rate." The interest rate being raised makes my payment HIGHER than it would have been without the discount, and they end up with an extra $1200 in their pockets.

JTDoll

Aug 5, 2008

I dropped my van for servicing after confirming that the part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at having to leave my car over night, have someone follow me to drop it, and then having to borrow a car the next day. Lastly had to go home (Murfreesboro) to pick up someone and drive back to Nashville to get my van.) I asked Chris to see if he could get the part locally from another dealer (should I have had to do that?) and so he did and was able to get the part. The 2nd thing I requested was that they check out why my key is sometimes sticking when I turn the ignition off. I got a call from Chris that it would be $79.00 to fix ($45.00 to diagnos). Reluctantly I told him to go ahead. Chris called later to tell me my van was ready and I made arrangements to pick it up and pay for it after 6pm. I asked him for the total, he quoted me a price of $1548.__ When I got there to pick my van up, the total was $1691.39. Chris hadn't included the tax. (big difference. I paid my bill and drove off. Stopped to get my supper and couldn't get the key out of the ignition. Had to wiggle the gear (like I had to do before I brought my van to Mazda)to get the key out. Went back to Mazda, stopped my van and again, couldn't get the key out. So I left it, to show Jim, showroom manager. I expressed my dissatisfaction and inconvenience and requested my credit card be credited the $79.95 charge for the key issue. Jim was not authorized or empowered to provide such a Customer Satisfaction request (surprised me!)and told me to call Tom, Service Manager. Now, I've just gotten off the phone with Tom and am even more upset. He is in the wrong position (service?). His response is "if I gave everyone back their money, site unseen, we'd be out of business. He's not willing to refund my money but wants me to bring my van back (even while I've explained the inconvenience,and now wants me to make sure it's on a day that he's got time in his schedule. Are you kidding me? What happens if I bring it back and again, it's not fixed. I'm done. I'm dissatisfied. I will never bring my van back to Nelson Mazda for Servicing and while my experience in purchasing my van from them was good, I'm not likely to buy another vehicle from them as I service my vehicle regularly and won't deal with this type service again.