Used Cars for Sale at Napleton Porsche of Westmont in Westmont, IL

Jennifer Ogrodny

Aug 27, 2016

We came in to look at a car. Paul K. was fantastic! He was patient while we decided and not pushy.

Ryan T

Aug 27, 2016

I highly recommend purchasing your next vehicle from Tim Ball (Sales Associate), Tim made my out of state purchase on a Porsche 911 buying experience seamless, and I didn't need to visit the dealership. It was all that Tim said. From the initial conversation - exploring the different features/options, to face-time-video conferencing to view the car, to answering a multitude of questions in a timely manner, and to the delivery of my vehicle in a safe and sound manner. I am very happy with my vehicle purchase, and Tim made it possible. Thanks Tim for all that you do to ensure that I get my dream car.

Jogrodny

Aug 26, 2016

We just bought a new Porsche Cayenne from Paul K. This is the second we've purchased from Paul. He's always patient while we decide. The whole process was quick and easy!

Ryan T.

Aug 23, 2016

I highly recommend purchasing your next vehicle from Tim Ball (Sales Associate). Tim made my out of state purchase on a Porsche 911 buying experience seamless. From the initial conversation - exploring the different options, to face-time video conferencing to view the car, to answering a multitude of questions in a timely manner, and to the delivery of my vehicle in a safe and sound manner. I am very happy with my vehicle purchase, and Tim made it possible. Thanks Tim for all that you do to ensure that I get my dream car.

FutureMacanOwner

Aug 23, 2016

Ask for Jessica. She's down to earth and a lot of fun. I was scared to walk into a Porsche dealer (I'm currently driving a used toyota). She was great! Friendly and helpful and shared a lot of information about the macan. I am about a year out from buying but when I'm ready, you know I'll ask for Jessica.

Rich

Aug 21, 2016

Purchased a used vehicle. Jessica was very knowledgeable. Made the experience super enjoyable. First class salesperson. Thank you Jessica.

Lisa

Aug 7, 2016

Jessica was wonderful to work with. She knows her Porsches. We came in looking for a used 911 and were really beginning our search. Jessica was very knowledgable and she showed us several different models. We were pressed for time and Jessica adjusted her schedule to accommodate us on the following day. We spent a lot of time driving and experiencing each model. She was very thorough and patient --and not pushy. I would highly recommend Jessica and the dealership!!

SMS

Aug 5, 2016

I have nothing but good things to state regarding this overall experience. There were many people at the Napleton Westmont Porsche dealership involved in this purchase. My interaction with each one of them was totally through my salesperson, Jessica Rivera, the one person that I really need to single out in a positive way. She is an absolute "class act" and true asset to the brand and this dealership. She is highly professional and extremely knowledgeable in the product. She made my happiness and overall satisfaction her most important concern. This deal would not have happened without her assistance. She satisfied every one of my concerns (and there were many that I expressed) allowing me to feel secure and content with my ultimate decision. This Porsche was purchased long distance which would normally cause significant anxiety (I am in Houston and the dealership is in Chicago). However, she did a great job of defusing this anxiety. Upon delivery in Houston, the vehicle was everything that I was told it would be without any surprises. The overall process made me want to purchase another Porsche from her in the future. I just wish that we were in the same city. Regarding the vehicle, it is absolutely beautiful and exactly what I wanted. It is my first Porsche. There will definitely be more to come.

SMS

Aug 5, 2016

I have nothing but good things to state regarding this overall experience. There were many people at the Napleton Westmont Porsche dealership involved in this purchase. My interaction with each one of them was totally through my salesperson, Jessica Rivera, the one person that I really need to single out in a positive way. She is an absolute "class act" and true asset to the brand and this dealership. She is highly professional and extremely knowledgeable in the product. She made my happiness and overall satisfaction her most important concern. This deal would not have happened without her assistance. She satisfied every one of my concerns (and there were many that I expressed) allowing me to feel secure and content with my ultimate decision. This Porsche was purchased long distance which would normally cause significant anxiety (I am in Houston and the dealership is in Chicago). However, she did a great job of defusing this anxiety. Upon delivery in Houston, the vehicle was everything that I was told it would be without any surprises. The overall process made me want to purchase another Porsche from her in the future. I just wish that we were in the same city. Regarding the vehicle, it is absolutely beautiful and exactly what I wanted. It is my first Porsche. There will definitely be more to come.

Tasha

Jul 30, 2016

Jessica was very responsive and made my car buying experience pleasant. She educated herself on a vehicle not typically sold by the dealership and ensured I was comfortable with the purchase. Best car buying experience ever.

Natasha Meadows

Jul 22, 2016

Great customer service. Came to a happy medium with the sale price.

TriBlue981

Jun 23, 2016

Purchasing a Porsche can be a daunting affair, and to find the "right" model sometimes you need to expand your search nationwide. Such was the case with my search, for a particular set of options on a 981 Boxster S and at a particular (aggressive) price point. When I reached out to Napleton from southern California, Eric Kozuh handled my inquiries quickly and professionally. After deciding that the car was worth the risk of buying sight unseen, Eric helped shepherd the transaction - including all the paperwork, shipping and addressing bank/tax/licensing issues. This was easily the smoothest out-of-state purchase I've ever conducted.5 Stars, would buy from again.

alexander cameliton

Jun 8, 2016

The dealer charged me $29.00 in labor to install wiper blades. They also charged me $43.50 in labor to screw in a new gas cap, which I think is excessive.

Shillaker

Jun 2, 2016

We went to the dealership with two specific cars in mind. Jessica Rivera helped by sharing her knowledge and insight as well as allowing us to make a decision without pressure. My husband and I enjoy our cars and we are thorough in our research. We compare makes, models, pricing, options, etc and by the time we make a trip to a dealership we just need to settle on a fair price for our trade as well as out purchase. This was one of our easiest purchasing experiences thanks to Jessica and Paul. We would certainly recommend to our friends and family.

Shillaker

Jun 1, 2016

Jessica was knowledgeable, friendly and efficient. We had tons of questions and she was able to easily and confidently answer each one. What more can you ask for when purchasing a car?!

981rhagan

May 9, 2016

This was my second Porsche from Napleton Westmont Porsche in 3 years. Eric Kozuh has always been my sales person. I have talked with Eric numerous times over the years and he has always been a professional and genuine guy. My latest purchase last week was an upgrade. Eric has taken the time to get to know me and what my needs are and when I called him last week and told him I was thinking of buying another he said he had the perfect car he wanted to show me. He showed me exactly what I was looking for and explained why this particular vehicle was perfect for me. I trust Eric, I never felt like a sales person was trying to sell me a car. I have bought many cars in my life, the experience with Eric and at Napleton is different. A real class act. The dealership is nice looking and comfortable. I guess they just bought the building next door and will be expanding. The staff is great. Dora Recendiz in financing is wonderful to deal with. Very knowledgable and was able to navigate through my unique financing situation with ease. I have dealt with service and parts over the years and every experience has been a positive one.

Connor Martin

May 5, 2016

First time buyer at Napleton Porsche. Bought 2016 Cayenne GTS. Dealt with Connor Martin and he's been great.

SG

Apr 26, 2016

After seeing a very specific 911 C2S on-line, I called to check on its availability. Once we knew it was still there, we jumped in our car and drove three hours to Napleton Porsche. It was well worth the drive! We were introduced to Jessica and she took care of us from there. Jessica was very thorough in her Porsche knowledge and made the buying process easy and stress free. Everyone we interacted with was helpful and friendly, making sure we knew how much they appreciated our business. Terrific experience with Jessica and the Napleton Porsche team!

Luckylou

Apr 16, 2016

Brought my Macan in for warranty work and detail. It took nearly a week and the the loaner Cayenne was a fun experience. Staff and workmanship were top notch. The detail job was the best I have ever experienced.

DRKJ

Apr 6, 2016

Thanks for all your help Jason. You and your staff are awesome!

Chicago Cayenne fan

Mar 22, 2016

Bought my 2016 CPO Cayenne Base from Napleton a month ago. Paul Ksiezyc was our salesperson. Paul was professional, informative, extremely helpful in choosing our vehicle, and did a great job explaining the many features. Closing the sale too was easy and--especially good--fast. Obviously I haven't used their service dept yet so can't comment--but fully intend to do so when the time comes. Best of all, I love my new Porsche. Well done all around, Napleton. Thx.

Arnold

Mar 22, 2016

I purchased a 911 991 cab without even seeing the car. Kerry described it and helped me make the sale as I was out of town. Best purchsed I have ever done it went smooth and the car was better than it was described I highly recommend Kerry Terlep best sales man around

rmunch911

Mar 21, 2016

Had a great experience with Napleton Porsche. Kerry was my salesperson, and was as passionate about the brand as I am! Highly recommend.

Boppin Bob

Mar 21, 2016

On Saturday I purchased my second Porsche from Napleton and Kerry Terlep. Kerry makes it easy and simple. The first vehicle in 2013 was shipped to my home out of state and all of the details of that complicated transaction were managed flawlessly by the dealership. I would definitely recommend Napleton and Kerry in particular if you considering a Porsche purchase!

Phil1234

Mar 21, 2016

I purchased a used 2006 911. I took 2 test drives over three days with Eric Hargrove who was patient and answered all my questions without ever making me feel like I was asking a stupid question. Once I made the purchase, Eric and the service manager Mark got the car ready quickly and Eric even stayed late so I could take delivery. I would definitely buy from this group again.

A.Lawrence

Mar 21, 2016

I started looking for an SUV in January 2016 with this dealership being our first stop. We actually no intention of buying a Porsche but we finally ended up purchasing one in the beginning of March. We have often been ignored at other dealerships and was pleasantly surprised when Eric came out after only a few minutes of being on the lot. Eric was very nice & great to work with! He was very patient & informative throughout the whole process even though I was very picky & indecisive. I was looking for the "perfect used SUV" & over those few months we called his phone & stopped by multiple times to get info & look at various SUVs. When we finally purchased our SUV (& also traded in my car) he did everything in his power to make us happy & make the deal happen. I felt bad that it was late on a Saturday (after hours) but he made sure everything was done right. Despite it being already late he did not rush us & even had them double check & re-clean under the hood to his liking before we left for the night. Buying cars & going to car dealerships is one of my least favorite things but Eric made it nice, very professional, & seemed like it was a fair deal for both parties.

jjstude

Mar 21, 2016

I've bought my last 3 Porsche's from Kerry and Napleton. My first 13 Porsches I bought from another dealership. Kerry won my loyalty and friendship from the years of service work. So I started working with Kerry when he went to sales. I have no regrets. It was the right time and the right decision. Marc has been fantastic in Service, Eric and Maen have been fun to work with and Jeff ties it all together as being the most customer focused GM and a real asset to Kerry as he acts as an extension and a resource to make sure things work and the customer is satisfied.With all the internet crap out there it is refreshing to work with such a talented group. Just when you think you have all you need, I'm a happy customer and Kerry has done all he possibly could, he wheels you into Dora's office. She is bright, young, talented and aggressive, When I thought is was the smartest kid on the block and did all my work with Chase, there Dora goes to work to match or exceed whatever I had. I just should have let her do it from the beginning and saved all the work I did. A lesson for next time. I can't think of another premium dealership that couldn't take some lessons from Kerry and the Napleton Team, but it all starts with Kerry.

rmunch911

Mar 21, 2016

Had a great experience with Napleton. Kerry took care of me from start to finish and made the process painless. Dora was great too! Highly recommend.

RiskMaster

Jan 30, 2016

Working with Connor Martin and his colleagues at Napleton of Westmont proved you can have a great experience at a car dealership - provided you seek out the right one. Connor's attentiveness, spot on listening skills and deep product knowledge ensured I got into the vehicle of my dreams with a perfect build out at my desired price point. I've had my car for a month now, and every time I enjoy the ride, I say a silent thank you to Connor for his patience and knowledge which ensured I got exactly the right build for me. I've found my go to team at Napleton!

Tmleathem1

Jan 26, 2016

I had a fabulous experience purchasing a pre-owned vehicle. Conner Martin was so informative and kind and easy to speak with as well as had all the answers to my questions. He was helpful with warranty and financing information as well as follow up after the purchase. If you want a great car purchasing experience he is the guy to go to.

Ernie Torres

Jan 26, 2016

I had a very nice experience at Napleton Porsche, my sales associate, Jessica Rivera was very polite, helpful and we'll inform, she treated me well and this helped seal the deal.I will recomi her to anyone.

tmleathem1

Jan 26, 2016

I had a fabulous experience purchasing a pre-owned vehicle. Conner Martin was so informative and kind and easy to speak with as well as had all the answers to my questions. He was helpful with warranty and financing information as well as follow up after the purchase. If you want a great car purchasing experience he is the guy to go to.

Dennis

Dec 10, 2015

Just wanted to commend Napleton Porsche service. I took my vehicle in and I was treated as if I was the only customer there. The gentleman I set up the service with, Russ, was attentive and helpful. He explained what they would be doing as well as the estimate on the length of the service appointment. He kept me informed throughout the process and the car was finished as promised. I highly recommend Napleton Porsche's service, as I was treated as family. I also want to mention Danielle, who also works in the service area. Danielle will always greet you promptly, and treat you in a friendly and professional manner. As a whole, everyone who I have had contatc with at Napleton would garner 5 stars.

Jim

Dec 9, 2015

Never having been to Napleton Porsche and having had a negative experience at another dealership I felt well taken care of and especially safe with lots of communication and "hand-holding" which was important to me in a new place.

Esugar

Nov 20, 2015

First time Porsche shopper and RUSS took the time out to explain to me all the different scenarios about buying a used Turbo or a 4S Panamera. He really went out of his way, never seemed rushed, probably knowing that that he had nothing to gain by talking to me, but sharing his passion for such a great product (Porsche). He made me more comfortable and made my decision based on my lifestyle a whole lot easier. I know one thing, once I get my car I can say that by taking to Russ, it was the first step to my purchase! Thank you again RUSS

Ryszard Wenc

Oct 31, 2015

I wanted to thank Paul Ksiezyc and the entire team of Porsche for making my dreams come true of getting a 2015 Porsche Panamera. I will be coming back and remember to ask for Paul Ksiezyc for the best customer service experience and price.

cavallino

Oct 30, 2015

The staff was extremely friendly, responsive and knowledgeable about the cars. The price of the car I purchased was very fair and the offer for the trade-in was reasonable.I highly recommend this dealership and dealing with Connor, Maen and Dora.

Kotubu

Aug 13, 2015

Sold me a used car that had 3 major problems. Called them immediately to have it fixed and they told me I was outta luck. Will never shop their again. Use your money at better place.

frostycold1

Aug 12, 2015

Within the first 5 minutes of being on the lot I was greeted by Connor who has changed the car buying experience for me. Connor is very friendly, professional and knowledgeable and answered all the questions that I had to make this car purchase the best I've ever had. I'm so pleased with this dealership and Connor is for sure an asset to the Napleton Porsche team. Thank you again Connor for helping me with this purchase of my fabulous car!! I highly recommend Napleton Porsche. Thanks again!

LaToya

Aug 4, 2015

I would highly recommend Napleton Porsche to all of my family and friends. Connor was very professional, cordial, knowledgeable, and most importantly he was willing to go that "extra mile" for my husband and I. Connor is, by far, the best!

Latoya G

Aug 4, 2015

I would highly recommend Napleton Porsche to all of my family and friends. Connor was very professional, cordial, knowledgeable, and most importantly he was willing to go that "extra mile" for my husband and I. Connor is, by far, the best!

JimmyS

Jul 31, 2015

Just made my second purchase at Napelton Porsche. Excellent experience both times start to finish. Thanks Pawel for making dreams come true both the first and now second time.

jeffs90

Jul 31, 2015

So I wasn't even thinking of purchasing a car. Wasn't even in the market, however my salesperson Matthew reached out to me. Excellent experience! Per usual made it a lot of fun. Traded my 2014 Audi S5 for a brand new Porsche Cayman S. I thought the Audi was a great car but the Porsche is the ultimate echelon. Thanks again, Matthew. Nobody does it better!!

Ed.

Jul 21, 2015

I just purchased my first Porsche (Boxster). I could not of had a better experience. Everyone at Napleton Porsche is professional and they really make you feel like you are the most important thing going on. I would recommend them to everyone looking for a car.

twowinks52

Jul 6, 2015

Bought a Mercedes GL450 in great shape for an awesome price. Salesman Connor and Sales Manager Dora made the process painless. I would definitely purchase from this or any Napelton dealer in the future.

Bob G.

Apr 30, 2015

The car I purchased turned out to be the best for me thanks to Paul Ksiezyc making the suggestion to consider the new 911 GTS. Negations on trade in and pricing were facilitated with the assistance of the sales manager Eric. The paper work was a breeze and Barry in finance surprised me with a better loan. What a team! The car was delivered is excellent condition and Paul took the time to make sure I was acclimated to the new features on the vehicle. In all my dealership experiences, I have never dreamed it could be this enjoyable. It is a joy dealing with genuine Porsche people.

Brad

Mar 31, 2015

I have been looking around to get my first Porsche and was hesitant because of the level of the car and the name, PORSCHE. Everyone wants a Porsche. And I did too. So, I went into the dealership to see a Cayenne that I saw online. I had talked with the salesperson, Eric, before making my trip to see the car. On the phone, I could tell that I was dealing with a very professional and knowledgable sales guy. I also did not feel pressured at all. When I got to the dealership, I met with Eric, we took a test drive, and ended up purchasing my first Porsche. I have to say that Eric was a great guy, and I couldn't have asked for a better sales person. He explained everything about the car, answered all of my questions and was just extremely nice. I had the best experience and I love my car!

Nmansour

Mar 28, 2015

I bought Macan S from Napleton Porsche about 2 weeks ago. I was very impressed by their service, and presentation! In a matter of fact I was planning to buy a Range Rover, and I just stopped by those guy for curousing:). In minutes after my arrival I was on the car for a test drive, Larry is the sales man I dealt with, and he is a great guy. Man they convinced me to buy the car, and I did, I am so happy with it, and hoping to be a member of the Porsche club in the future. Thanks Napleton Porsche for introducing me to the world of the luxury cars!

RRobinson

Mar 26, 2015

Napleton Porsche in Westmont tarnished my 38-year dream. I finally purchased the car that Id been dreaming of since I was 13, a 2008 Porsche 911 4S. The dealer I bought the car from, Ultimo Motors in Warrenville, was outstanding every step of the way. They had just gotten the car into their inventory and knew the clutch was bad and took it to Napleton Porsche to have the car checked thoroughly. They had Napleton replace the clutch and the fly wheel without deviating from the agreed upon price. When I took delivery of the car from Ultimo, they were concerned a tire sensor was showing a warning light and insisted on having me return the car so they could have all four sensors replaced at another garage (they were concerned with being overcharged at Napleton). The car was everything Id hoped for and more, and the entire car buying experience was exceptional. Until I went to have the oil changed at Napleton Porsche, my local Porsche dealer.Since I didnt have any record of an oil change, I decided to be proactive and start fresh. I had already stopped by and introduced myself to the Napleton Porsche service crew and had the car details input into their system. I told them they had checked the car within the last two weeks and then called to schedule a routine oil change. The trouble started when I pulled up. Four guys just stood their staring at me. I announced I had an appointment. No reaction. I announced I was there for a scheduled oil change. No reaction. I gave my name and the reason for the visit. No reaction. One last attempt and they finally moved. Since Im no supermodel I can only assume that no one got the memo that, yes, 51 year old women do buy powerful sports cars, with a manual transmission, and do drive them. Well. I should have walked out then, but Id had an incredibly busy week in an incredibly busy month. I did not want to risk running the car for any length of time without a routine oil change, they were the closest Porsche dealer, and I had a packed schedule that I was trying to fit the service into. An hour later the service guy tells me there is an oil leak, the rotors are grooved, the brakes are on their last legs, and the tires are at the replacement point of the tread. The brakes and the tires I could understand, the car had 35,000 miles, Id consider that wear and tear. Not at the dangerous level, but justifying replacements. But the rotors? An oil leak? Seems that should have been found during their check two weeks earlier. My big mistake, and I take full responsibility for not listening to my instincts, I gave the approval to move forward on all the repairs. Then comes the phone call, the sensors on the tire are near their replacement date and should be replaced. I told them the sensors had just been replaced (which Ultimo did confirm), but they insisted they were old and it would cost me significantly more to have it done later, it was cheaper to have it done now when the tires were being done. By this time I was really frustrated, but gave the OK. My mistake on that one, should have said no, should have picked the car up. When I picked up the car the service guy made a point of telling me that the four tires theyd originally put on the car wouldnt balance correctly, so theyd had to get different tires. To which I was thinking, why would you even tell me that? Shouldnt I expect four high quality tires perfectly balanced? I had purchased an extended warranty and first asked Napleton if they could help me. No, because it was after the car was repaired. I checked with the car-afficionados about what I was charged by Napleton and the agreement was, absolutely ripped off. Tires at three times the price. Sensors simply should not have been installed. Napleton must have just sensed the this woman drives her kids in this car and will do anything and everything to make sure the car is as safe and road ready as it can be and started laughing all the way to the bank. My car aficionado guy friends have found me two independent mechanics that specialize in Porsche. (thanks guys, nice to know chivalry is alive and well, as is ethics, fairness, and decency). Bottom line. I screwed up by not asking around for the best place to take my Porsche. I also screwed up by not listening to my instincts and driven out the door three minutes after I drove in, or at least after they suggested such a huge range of work. Ive owned 8 different brands of cars (all manual transmission, several in the luxury class ) over the last 30 years and have always gone to a dealer and been treated respectfully and fairly. It simply didnt occur to me that a prestigious brand like Porsche would tolerate such behavior. Consider this buyer bewared. Never again Napleton Porsche.

rsnoble911

Mar 24, 2015

I had an excellent buying experience dealing with Eric Kozuh at Napleton Porsche. I found the Porsche 911 C4S online and Eric was fantastic to deal with and made the buying experience simple in light of the fact that I was over 8 hours away. We were able to talk over the phone and negotiate a great deal for both the Porsche and my trade in. Eric was very knowledgable about the Porsche and was professional and quite responsive to all my requests. I would highly recommend Eric and Napleton Porsche to anyone that wants to be treated like a customer that has purchased 10 Porsches from Napleton Porsche.

PorscheDream

Mar 23, 2015

Thirty years is a long time to want a dream car so, when the moon and stars align to finally make it real; it sure is a special one. I wanted a Porsche 911 - always! Never anything else no matter how glamorous, colorful, powerful or, exotic. I was sold on German design, engineering and build quality. Napleton came through as the perfect dealer to match this mindset and while perfection is always something to strive for, the people in and behind the scenes delivered 100%!I found the car I wanted on the Dupont Registry and even though Napleton missed upping their price on that site, they honored it at their expense. I received a courtesy call during my 280 mile drive to see the car informing me the car was prepped and ready - it was and exactly as pictured and described. The test drive went perfectly, I bought it and, Dora Recendiz made sure the financial transaction went smoothly. My wife and I were picked up at the airport later that week by my salesman Larry Gjojdeshi for the victorious drive home though due to a delay in an option installation, was graciously given a loaner 911 and accommodated for lunch. I'm not so sure how finicky other buyers can be but, having had a business for over 20 years myself; I couldn't have asked to be treated any more graciously. Top dealer for a top car in my book!

porscheguy777

Mar 6, 2015

Barry and Eric Kozuh wouldn't lower their high retail price even a few hundred dollars. They hid problems including SAFETY ones..I had to find out during the test drive.

Y.

Feb 10, 2015

It was a great experience with Eric Kozuh. He tried his best to make sure we had an exciting and fun experience with our purchase. I would definitely recommend him to anyone who is interested in Porsche.

judy ambrose

Dec 12, 2014

The lease on my boxster was ending so I was looking for a new car. Eric Kozuh was my salesman and demonstrated great knowledge and friendliness in his service to me. Eric was by far the best salesperson I've had in purchasing/leasing a vehicle. He was extremely thorough in all aspects and would definitely recommend him to my friends and family.

ThomasPaul

Dec 1, 2014

Our buying experience we had with Eric Kozuh was first class all through the entire transaction! Thank you Eric for helping Julie and I during our purchase of our 2nd Lexus! We appreciated how you answered all of our questions with complete honesty and concern for our needs. You definitely exceeded our expectations in our buying experience and we will definitely be buying again from you in the near future! Julie and I strongly recommend Eric Kozuh at Napleton Westmont Porsche for your next vehicle purchase.

john.blyth.739

Oct 24, 2014

The buying experience we had with Kerry Terlep was absolutely first class. He helped us through every step of the process, his knowledge, attention to detail and friendliness made buying our Macan S effortless. I would highly recommend him to anyone in the market for a Porsche.John & Laura Blyth

LarrySwartz

Oct 6, 2014

Just received delivery of the Porsche, it was everything I expected and more!I would purchase a car from Napleton Porsche over and over again.

tsg53

Sep 7, 2014

Ron, thank you for enrolling and hounding me to get into the Autobahn track-day experience that was offered and sponsored by Napleton Porsche dealership. You have been definitely an ambassador for what a sale professional of a great car dealership supposed to be, even though I have purchased the vehicle months ago. I truly appreciate the continued relations with Napleton Porsche.

tlebamoff

Jul 31, 2014

Paul and the dealership was very professional and they take their job seriously. I called Paul several time on his cell phone which is on his card and he either answered or responded back very quickly. The only issue I had was that the Napleton family is displaying the Illinois no guns allowed sign on the front door of the business. I chose to do business with them out of convenience.

przybylowicz

Jul 31, 2014

GREAT DEAL, GREAT SERVICE, 5 STARS, ONE GREAT VEHICLE THEY ROCK ! AND PAUL K IS ROCKSTAR AMONG SALESMEN ! WILL STRONGLY RECOMMEND THEM (AND ACTUALLY ALREDY DID FEW TIMES) TO ANYONE

tsg53

Jun 30, 2014

I recently purchased a new Porsche's 2015 Macan-S from Napleton Porsche. I was very impressed by this dealership the minute I walked through the door even though the place was cluttered with luxury cars. The staff was helpful and the front desk manager, Dora was very cordial and my experience just got better and better. What impressed me most was the low key, no pressure approach from my salesman, Ron Channel. I had his undivided attention from the first to last visit and all subsequent inquiries were answered in person or on the phones with no pressure. This was the case with previous dealerships I visited that week. I mentioned to Ron of my uncertainty of the Porsches new SUVs quality since I never owned an SUV/sport car. I was a bit "technically challenged" on Porsche vehicles specifically on the newest SUV Macan, and my biggest concern was learning the handling about all the whistles and bells that came with it. Ron took me for a number of test drives and spend a great deal of time pointing out the many features the different type of Macans. He was most helpful in putting the right SUV since there were many options that could be had with the Macan-S. He was able to place me into the Macan types and options that I felt the most comfortable with. After the sale, Ron spent lots of his time for the better part of late afternoon even after the dealership closed. He went over every feature in my new new Macan-S, from the Navigation system to the audio controls. Ron also let me test drove a new Cayman-S with time to spare in the late afternoon on a weekend. All my questions in layman's terms about this new Porsche were answered, even he assisted me programming key features from my previous Lexus trade into my new Macan-S. The seats were adjusted with Rons help, the radio pre-sets were also adjusted. All in all, I have been very happy with the whole buying experience and, the follow up by Ron, especially he was adamant not to drill the front license plate because it marred the look of the vehicle. Ron Channel has been wonderful Sale Professional, thank you Ron and the staff at Napleton Porsche at Westmont.

JustinTheTruth

Jun 27, 2014

Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just completed by a trusted technician at a higher rated shop with all OEM parts. His only response to this was that it was not in the Porsche data base. DID YOU EVER LOOK AT MY CAR OR DID YOU LOOK JUST LOOK AT THE COMPUTER SCREEN? Also, my vehicle was not done in the time frame specified and no apology or explanation was offered.

JustinTheTruth

Jun 27, 2014

Matthew Richardson and Napleton Porsche of Westmont CAN'T BE TRUSTED! Matt tried to add EXPENSIVE additional services to my bill that were just completed by a trusted technician at a higher rated shop with all OEM parts. His only response to this was that it was not in the Porsche data base. DID YOU EVER LOOK AT MY CAR OR DID YOU LOOK JUST LOOK AT THE COMPUTER SCREEN? Also, my vehicle was not done in the time frame specified and no apology or explanation was offered.

YorkvilleIL60560

Apr 16, 2014

I would like to take the time and thank Napleton Porsche of Westmont for a pleasant car buying experience!My husband and I started looking for the "perfect car" around January but the whole car buying game was not something we were looking forward to. After countless hours surfing the internet, one of our options was on your lot, a 2012 Buick Lacrosse (unusual for a Porsche Dealer we thought but it didn't matter to us). On that Friday night before spring break, we stopped by your dealership to take a look and were pleasantly greeted by Mr. Paul Ksiezyk. With Paul, conversation came easy, the test drive went well and before we knew it we had purchased the car. Through our entire purchase, Mr. Ksiezyk was very professional, kind and I always felt that he had our best interest at heart. For that, we are truly grateful for the time that everyone spent with us that Friday evening. Thanks again for the wonderful experience and I LOVE MY CAR!!!!Happy customers in Yorkville, IL

Baboucar

Apr 12, 2014

This was my first time buying a car by just looking at a picture and from out of state and I couldn't have been more pleased. As crazy as it may sound, I bought a car (2006 MERCEDES BENZ CLS55 AMG) from out of state at NAPLETON PORSCHE, 201 E Ogden Ave, Westmont, IL 60559 while I was in Lynnwood, WA by just looking at a picture on their website, without test driving or inspection of any kind and everything went well to my satisfaction. I put all my trust on my salesman Ron Channell by asking a lot of questions and this guy is always available and willing to answer any question I may have had. He explained everything very clearly and he will only tell you the truth no matter what, If he doesnt have an answer he will try to find it. There were no games or gimmicks and no high pressure sales tactics. .Ron was very pleasant to deal with and very friendly. My sales man Ron Channel was a true gentleman and continued to communicate with me for the entire time - He is super knowledgeable about not just cars but was honest which made it easier for me to trust his judgment. When it came time to do paperwork he was very clear on what I needed to expedite the process. He made the whole thing very painless. I look forward to working with him in the future!! I love my new car! I had the chance to communicate with the General Manager Jeff Witham as well and I'm more than impressed which make me to believe that the culture of such professionalism i experienced from my salesman is from the top management as I received from the General manager Jeff Witham. With my experience, this gentleman proved himself to be an exceptional person, respect and value all customers far or near. He was so kind, down to earth and respectful. They even shipped me a set of wheels to my home free of charge. He absolutely treated me as a valued customer.

B Baye

Apr 12, 2014

This was my first time buying a car by just looking at a picture and from out of state and I couldn't have been more pleased. As crazy as it may sound, I bought a car (2006 MERCEDES BENZ CLS55 AMG) from out of state at NAPLETON PORSCHE, 201 E Ogden Ave, Westmont, IL 60559 while I was in Lynnwood, WA by just looking at a picture on their website, without test driving or inspection of any kind and everything went well to my satisfaction. I put all my trust on my salesman Ron Channell by asking a lot of questions and this guy is always available and willing to answer any question I may have had. He explained everything very clearly and he will only tell you the truth no matter what, If he doesnt have an answer he will try to find it. There were no games or gimmicks and no high pressure sales tactics. .Ron was very pleasant to deal with and very friendly. My sales man Ron Channel was a true gentleman and continued to communicate with me for the entire time - He is super knowledgeable about not just cars but was honest which made it easier for me to trust his judgment. When it came time to do paperwork he was very clear on what I needed to expedite the process. He made the whole thing very painless. I look forward to working with him in the future!! I love my new car! I had the chance to communicate with the General Manager Jeff Witham as well and I'm more than impressed which make me to believe that the culture of such professionalism i experienced from my salesman is from the top management as I received from the General manager Jeff Witham. With my experience, this gentleman proved himself to be an exceptional person, respect and value all customers far or near. He was so kind, down to earth and respectful. They even shipped me a set of wheels to my home free of charge. He absolutely treated me as a valued customer.

Bordemanr

Mar 28, 2014

This is our 4th cayenne,among other vehicles, that we have acquired and had serviced at Westmont Porsche. Our main contact, Kerry Terlep, has been terrific to work with given his product knowledge, accessibility and promptness in responding to any inquiry. He is a bonafide product specialist and enthusiast. I highly endorse the skill and ease that Kerry offers during the search and acquisition process. My experiences have all favorable

Caroline and Ron Leban

Mar 18, 2014

Both my husband and I want to thank Kerry, and his staff for all the things you guys do to make owning Porsches the experience it is supposed to be. One thing leads to another and one Boxster, led to purchasing a Cayman demo, and a 2014 Cayenne. Can't say enough for the staff and service people. We just returned from the Porsche driving school in Birmingham, AL and have felt that that experience was such a worthwhile endeavor . This class empowers you to really want to learn more about your vehicle (not just the speed) but being able to handle the car or cars in various situations. Classroom and track driving were fantastic and we suggest anyone who wants to really gain more knowledge about the Porsche vehicle whether you have one or are planning on a purchase, should take advantage of this training. Fantastic. This has been a wonderful therapy car for me, but also a fantastic driving vehicle which I so enjoy. Thank you Kerry and Napleton for making my retirement years so happy. We both thank you. Caroline and Ron Leban

Caroline & Ron Leban

Mar 18, 2014

Wonderful people to work with, who go out of their way to help . Caroline and Ron Leban, Darien, IL We have had nothing but the greatest of experiences with Napleton Porsche of Westmont. We started with one Boxster which I had won in a raffle in NC, but which I traded with my Volvo Conv. for the 2013 Boxster. Am glad I waited and got the car I wanted. After that, we wound up buying a CAyman and a Cayenne. Our experience has been nothing less than fantastic. We attended the Porsche DrivingSchool in Birmingham, AL this month and came away with a broader understanding of our cars making such a difference in our drivng and the capability of our cars. Our experience with Napleton has been one of support and friendship. They want you to be educated about your cars. The learning doesn't stop after you leave the showroom. If I have questions, I can get help anywhere I might be. Thank you Kerry and all your staff for the fine job you do to make purchasing a car like it should be. FUN and EXCiTING!!!

JeffSeverts

Mar 12, 2014

I worked with David Perkins. He did an excellent job of listening to my needs and showing me the appropriate options. He then demonstrated extreme patience as we navigated the negotiation process and went through all the logistical complexities of closing the deal (he even drove with me to get my M3 trade out of storage, which turned into a 2-hour nightmare as we waited for BMW Roadside Assistance to fix a flat). A very pleasurable experience that I am sure to repeat.

sufiy

Feb 14, 2014

Very corny business. increase their prices after making agreements with customers in hopes to get a higher offer before the costumer gets there and then claim they sold the car over night.

tiffianyla

Jan 25, 2014

Ron was very friendly and helpful. He explained the options very thoroughly, but if you have any other question he is more than happy to help you.

jsiswick

Jan 22, 2014

Ron provides a high level of customer service and overall experience and personifies the high standards set by the brand. I would definately recommend Ron and the dealership.

sheldon_botha

Jan 22, 2014

Ron Channell was very helpful and professional. Great experience and very satisfied with my purchase. Thanks again for a hassle free experience with no gimmicks. Great job!

rlmcgarry

Jan 9, 2014

Best car buying experience I've had. Purchased a panamera from Napleton Porsche and was really impressed with everyone. The salesman, David Perkins was very helpful and explained the car well. I also liked that I felt he had a genuine interest in my purchasing the best car for my lifestyle. The purchase and trade were both fairly effortless and I would most highly recommend this dealership.

rontanton

Dec 19, 2013

I am deeply impressed by Napleton Porsche's tradition of integrity, their enthusiasm for the brand, and their engagement with their customers. Amongst the excellent staff I'd like to give special thanks to Kerry Terlep. I purchased my first Boxster in 2001 when Kerry was Service Manager. Kerry's honesty and warm personality were immediately obvious, and over the years I always preferred dealing with him when seeking service.Since Kerry moved to sales, he's sold me a 2013 Boxster and a 2014 Cayenne. If I shopped around hard enough I might be able to find a Porsche for a little less than Napleton's price, but I'd be hard pressed to find a dealership and staff as solid as Napleton's. Kerry is the kind of guy who treats you like family, who'll come to your house to help you program a garage door opener. To me, that's worth a few bucks.

DavidLehman

Jul 29, 2013

Kerry provided a very comfortable and professional buying experience. He answered all my questions and patiently detailed the different features and attributes of the vehicle I was interested in. I left knowing how to operate every control in the car. In addition, I was consistently provided with honest opinions about the car, and what I should expect regarding maintenance, annual costs, etc. Honestly, a very top notch experience. Could not have gone better.

thstark

Jul 25, 2013

Kerry was very professional throughout the sales process. He gave us a fair trade-in value for our two used cars against the purchase price of our new 2014 Carrera 911. He helped us build the original car as well as helping us make the changes we desired prior to the cut-off date. He kept in constant contact with us until it was delivered. He sent Napletons courtesy van to pick us up for the final sale and spent as much time as we needed explaining the cars features and how to use them.Over all, it was a very pleasant experience.

Illini Fan

Jul 18, 2013

I have purchased two cars from this dealership within the past year. David Perkins was my salesman in each purchase and was knowledgeable about the products and easy to work with to make a deal. I was able to negotiate a price in each transaction that was more than fair. Great cars and a nice place to purchase them.

Steve Brady

Jul 17, 2013

I had been in the market for a while for a QUALITY used Porsche. I had made contact with the General Manager, Mr Jeff Witham and before i knew it I drove over 11 hours to buy a car from him. From the second I opened my door I was greated by Mr Witham himself. I have bought a lot of cars and trucks and never had been handled personally by the General Manager. Mr Witham introduced me to Chris Barnaba and he explained every button and option with me. Chris knows all there is to know about a Porsche. Mr Witham then introduced me to a Maen Judeh who handled all my paperwork. Mr Judeh made that part super easy and quick. If your in the market for a vehicle, make sure you check these guys out!!!!

lalita

Jul 1, 2013

When we passed our FX35 down to our daughter we decided to look for an EX35 for me. Couldn't believe the great deal we found on our new car at Napleton Porsche.....ridiculously low miles and pristine condition! When we phoned we were immediately connected with Barry Bowman. He was very professional as well as courteous and funny - so much so that we decided it was worth the airfare to fly into Chicago from Minneapolis and take a chance. We found our new (used) EX getting detailed when we arrived. Barry was in our presence within moments of arrival and we couldn't have been more comfortable with the whole process! Excellent experience!I wouldn't hesitate to work with Barry and this fine dealership again! Thanks Napleton Porsche!Laura Salmi

Clarkm111

Jun 15, 2013

I test drove and looked at many Porsches over the past three weeks and Kerry at Napleton was the must knowledgable on the car. I felt I knew more about a Porsche and all it's qualities after visiting with Kerry. I didn't like the decals a previous owner installed and Kerry had them removed and the car looked great after. I felt that Kerry and the entire team at Napleton do a great job. I look forward to the day I upgrade my Porsche and Napleton will be my choice to buy from.

rossworks

May 30, 2013

Stellar sales and service experience from Napleton! Kerry Terlep is an outstanding salesman. He is extremely knowledgable of the Porsche line and spent a great deal of time with us providing us with the opportunity to test drive multiple cars, to ensure that we were able to determine the exact features and functions that we would want on the car. Kerry was more concerned that we would enjoy the Porsche experience and that we were selecting the ideal automobile, than "making a sale". A fair price and no sales pressure. All car buying experiences should be this good. Drive out of your way to go to Napleton Porcsche, and ask for Kerry!!!

Bob H.

May 19, 2013

I'm no stranger to high end cars, so I feel I'm a good judge of the service they do or don't provide. Quite simply, I was impressed by everyone from my sales person, to the sales manager, to the general manager. I feel I was treated with respect and found the aforementioned people all very accessible .i found the experience of buying a new car very enjoyable.

Rob

Apr 2, 2013

Low ball offer on trade and will only sell their car at list, rude managers who are not the least bit interested in helping clients. Sales person ignores emails and phone calls. Will never visit again.

ReasonableTrade

Mar 24, 2013

I went in to trade in a 2012 Top of line Infiniti M series with 3500 miles and they told me that not only would they not offer a fair trade due to auction prices, they would not negotiate off full list price for their car. So, no they don't negotiate and as they told me, you better go sell your car to Car Max if you want to buy from them. My recommendation is to go to any of the other dealers in the area and get treated with respect. If this was just a bad day for the manager, no one else apologized so his word is all that matters. Happy buying somewhere else.

Tom Otis , proud 911 owner

Mar 15, 2013

Wash the dam car! I have 911 C2 with 78k miles and wash it every week and I'm not an auto dealer.

rlmcgarry

Feb 25, 2013

Excellent experience. Dave was a great salesperson, knowledgeable, friendly and got the deal done very quickly. Left with a vehicle same day! Absolute best choice in dealer and car, very happy.

caseyjryan

Jan 27, 2013

Paul was great to my wife when she was looking at a used car they had on the lot. He treated both of us with respect, professionalism and courtesy. We'd definitely recommend him to anyone looking for a car. The dealership was very clean, everyone was very polite and always looked out for us to have a good experience. They worked with us on the financing and hitting our numbers that we had targeted. We also were not there forever like some dealerships. They made every interaction as quick as possible. We have kids so we can't always sit around. Thanks for getting us into an excellent car and making sure we had everything we needed through the experience.

tmaccready

Jan 14, 2013

They had the car I was looking for and the price was right. Very friendly in every department I dealt with. Would do business with them again.

DebbieSp

Jan 12, 2013

Kerry is an outstanding salesman. He was extremely knowledgeable about every detail, and since he worked in service there is nothing he cannot help you with. No pushing you off to someone else. He showed complete compassion during our buying process, which is something I have not had in the past. Never once made us feel uncomfortable. Eric is a fantastic Manager and Rocco is very thorough. I am very happy we chose this dealership. If you want someone that knows everything about Porsches, ask for Kerry when you walk in, you will not be disappointed!

Jack Pivac

Dec 29, 2012

This was my third purchase from Napleton. Need I say more?? First rate customer service and attention is always given. I would and have recommended this dealer to anyone.

fah

Nov 30, 2012

david did a great job in the sales process. good understanding of product and features and able to explain in clear terms. went to extra lengths to address concerns.

barncobob1

Nov 30, 2012

honest car salesman for a change. It was an internet sale to CA it went well.Only bad part is takes a lot of time to get a car shipped to CA>

elozano4738

Nov 24, 2012

My wife and I worked with Paul and Maen in acquiring a 1995 Porsche 911 (type 993) Carrera 2-door coupe. They responded to all my requests and questions, and assured me of the excellent condition of the vehicle. Paul and I went for a thorough test drive, and I had their service technicians put my prospective car on a lift for a thorough inspection. We bought with cash, and Rocco was smooth and diligent in closing our transaction. Our '95 Carrera was delivered to us, as if it were a brand new car purchase. Thank you, Napleton Porsche staff.

jason b

Nov 21, 2012

The sales staff is courteous and attentive. As with any store, there are some excellent people and some not-so. They have more realistic pricing and the negotiation process is not as drawn-out as some others (this will depend on the salesperson and manager I'm sure). I would buy from them again.

Gene Rudd

Nov 6, 2012

I would have no problem recommendingthis dealership and Chris.My whole transaction went very smoothly.They acually acted like they wanted my business.Chris was very aggressive in finding a way to make the numbers work.The dealership is very luky to have him.

joe pieranunzi

Nov 4, 2012

Eric Hargrove made buying the Porsche very enjoyable . He made the negotiation very simple . Eric and his salesman Dave were very professional and very helpful .. I feel that we can send our friends and family there and they will be treated very well ...

cars.cars.cars

Oct 24, 2012

This was my first time doing business with this location. Exceptional service! Paul was GREAT to work with! Doing business with these folks was very easy and made purchasing a car very simple.

arzuaga3

Oct 14, 2012

They were great to me. Rodger was very good Manger he knows how to treat people. He gives you respext and does not play around with making great deals. Enlighten person he is. Rocco was amazing, I had bank loan already but my bank didnt want to cover everything since they followed the nada 110 percent to value. Rocco found a bank to cover everything including the warranties,taxes, and,fee. I walked out with the SUV and never had to put anything down. I also had challenge credit and Rocco got me a low Apr on my payments. Thanks for reading.

Michaelakaye

Oct 2, 2012

Eric (sales) and Rocco (finance) were very helpful and highly professional with service during the purchase, price, after sales and also excellent work on financing. I'm from overseas and finance could have been tricky, but it went seamlessly. I bought the car and was driving it home on the same day.Went back to buy another car, a Rover, and they were as helpful with that as with the Porsche. Sold them my 911 as I didn't want to own it over the winter. I'll be back next summer for a new car confident in the superior quality of the franchise. Be sure to talk to them about track days and all the optional tuning they can do for your Porsche.

cfwestmont

Sep 21, 2012

I purchased my first Porsche, a Carrera 4S. A totally awesome car indeed! It was a pleasure working with everyone at Napleton Westmont Porsche. Their commitment to quality service and customer relationship is evident throughout all departments. Paul Ksiezyc was extremely knowledgeable regarding the various models and their respective features. My initial decision was to order a new Boxster. Paul took the time to review everything in detail and followed up to make certain that my new car would have everything that I wanted. My car was ordered and I awaited the arrival of my custom designed drop top. Paul kept me advised of the production process with both telephone calls and email confirmation. Afterwards, my vehicle needs changed. Paul was extremely understanding and was able to provide the car that met my revised needs. His exceptional service and detail to attention, including personally programming my garage door opener at my house, made the entire buying process effortless and truly enjoyable. Paul is a very professional salesman who does whatever is necessary in order to take the hassle out of the usual arduous car buying experience. I absolutely love my Porsche and can't conceive of parting with it. However, if I ever find myself in need of another Porsche, I would definitely go back to see Paul. Hereinafter referred to as "Porsche Paul".

Caymanski

Sep 20, 2012

Paul was straight forward in negotiating and provided excellent customer service. Paul was very knowledgeable about the car including the more technical options. Purchasing my slightly used Cayman S from Paul was a pleasure.

przybylowicz

Sep 18, 2012

GREAT PROFESSIONAL SERVIce, PAUL K is the best salesman I was ever dealing with, found car of my dreams at great price plus got me loan interest rate 6% (my credit score was 590 :))

8202632

Aug 12, 2012

Found the 2009 cayenne turbo s online. Exchanged emails and phone calls with Eric Hargrove. He knew all about the car and worked with me on price to get the deal done. Drove from TN to pick up the car and was very pleased with the friendliness and courtesy of the staff. No surprises! I will definitely buy from this dealer again!

pmancari13

Jul 23, 2012

i had the pleasure of dealing with Napleton Porsche in April 2012 on a new purchase. There were some factory issues with the vehicle that were out of Napletons control but Geno, Rocco and Ron stayed with the issue until I was completely satisfied. Unfortunately the vehicle was not a good fit for what I needed at the time and Geno,Ron and Rocco stuck it out even AFTER I switched vehicles. For that reason I am currently in the market for another Porsche and definately will be doing business with Geno/Rocco.My family is in the car business and the team at Napleton treated me just as well.Geno is my new car guy--

q5ka

Jul 15, 2012

I went to buy a 12 year old boxster. Everyone treated me as if i was buying a brand new 911. Every other dealership should visit this place to see how to treat their customers. There was ZERO pressure to buy. They want to make sure you leave with the car you want at a fair price. They called me twice after the purchase to make sure I was still satisfied. Then they throw in a day at the track to boot. In a few years when it comes time to get the replacement for the boxster, this is the only place I will call.

champai351

Jul 13, 2012

Gino is the consummate professional. More than great follow up skills, Gino even called the day after delivery to see how I was enjoying the car.The best I got out of The Exchange was being put on hold and then a used car sales person came pin the line to say they had no inventory and neither did any other dealer. WRONG! Dino came through.

msgmarks

Jul 13, 2012

Geno is excellent! - would highly recommend him to anyone interested in buying a porsche. Best car salesman I have ever dealt with.Jrenni did a phenomenal job with the track day - had a GREAT TIME!

copters

Jun 17, 2012

I had been looking at a 911 from another Chicago area dealer and happened to drive past Napleton. I stopped in and inquired if they had the model and year I was looking for and the salesman, Geno, indicated that they did not have that used model available. However, I asked him questions about purchasing a used 911 and he not only took the time, but answered those questions in an absolute unbiased manner. He also provided a list of questions that should be asked about the vehicle no matter where it is being purchased from. These questions were specific to the idiosyncrasies of the 911 and were not typical car buying questions. All of this information without the chance of selling me a vehicle, since they had nothing in stock that fit the model/year etc I was looking for.With that said, if I do not purchase a vehicle elsewhere and a vehicle becomes available at this dealership, I wouldn't think twice about making the purchase from them. Class act. Clean dealership. Friendly. Nice job, Geno and Napleton. I hope to do business with you in the future.

Robert Bordeman

Apr 17, 2012

For the past 10 years I have had my cars serviced by the team at Napleton Porsche. Without exception, I have been treated admirably and my vehicles have been serviced properly and to expectations. The service staff is pro-active in explaining the work required, the time to complete the work and the cost associated. No surprises. Extremely satisfied with the level of professionalism and knowledge exhibited throughout the dealership.

monkees199968

Apr 17, 2012

The service team, as well as the sales manager, always make me feel welcome and comfortable, whether I have the time to wait or not. It's an experience commensurate with a high-end car dealership, of course- But I have purchased new Porshces in Pa. and Az., and Lamborghini's at dealerships in Ga. and Il., and my expectations have not always been met. The crew at Napleton could teach a clinic, but it's more than just knowing what to do, it is also the little things as well. They deliver as expected, and even go the extra mile to remember details and dare I say, treat you as a friend as wel as a valued customer. If I lived a little closer, I might stop by just for fun! I reccomend Napleton highly.

SchneiderBP

Apr 11, 2012

My dad and I have been coming to Napleton Westmont for years, both for sales and service. They have always taken care of us, going way above and beyond the standard for excellent customer service.I live in St. Louis, but I always wait until I'm visiting my family in Chicago to do major services so that I can bring it to Napleton. They have earned that loyalty, because they give me the luxury of not worrying that the work has been done right.As with all Porsche-related expenses, there is a bit of sticker-shock sometimes, but that would be the case anywhere.

cmargosi

Mar 2, 2012

Kerry was helpful to me in sorting out the options and available vehicles as well as really studying my trade in to get the most value. I also have had my other car serviced here and think the service team is top notch. It made Napleton the obvious choice when it came time to buy another Porsche. They made an aggressive deal to earn my business and Kerry really knew the details of the car. Great experience.

Jim Slaughter

Nov 12, 2011

My experience with Napleton Porsche has been totally satisfying. As a specific example, today Mark Greco, service manager, devoted two hours to educating us on the Porsche recommendations for our new Cayman. His presentation enables us to make much better use of the owner's manual and provides us with insights he has garnered from his years in Porsche maintenance. His presentation included a variety of useful topics: fuel choice, maintenance schedules, winter tires, battery charging, winter storage etc. Also he included commonly encountered situations and how best to deal with them. He was warm, friendly, and open to all questions.Even more than this he expressed a genuine interest in assuring us that Napleton Porsche stands ready to assist us with any issue large or small. Having purchased several new cars in the past from other dealers (Lexus excepted), I know that Napleton Porsche is a welcome change from the business as usual attitude exhibited by most dealers I frequently have encountered in the past.

cbetti

Sep 17, 2011

We purchased our first Porsche- a Cayenne S from Napleton Porsche this past summer. After test-driving the Range Rover Sport, Audi Q7, and BMW X5M, we knew without question that we would purchase a Cayenne. Given that we live in Chicago, we made the mistake of first visiting a Porsche dealership that was closer to our home. Our experience at this other dealership felt far short of our expectations for what a luxury car buying experience should be. After this experience, we called Napleton Porsche, spoke with Eric H. over the phone and set up an appointment to meet with him to talk about the Cayenne. When we arrived at Napleton, Eric H. greeted us at the door. Eric H. is very knowledgeable about the Porsche brand and took time to thoroughly answer all of our questions. Eric H. was extremely helpful as we chose options for our Cayenne and alerted us to certain options that were not necessary for our specific driving habits. During our visit to Napleton Porsche, we also met with Napletons sales manager Bob D. who worked with us on our trade and introduced us to many of the employees of Napleton Porsche. When it came time to buy, we secured a car loan from our bank since we maintain our finances under one roof. The finance manager at Napleton Porsche, Rocco P., communicated directly with our bank and provided our bank with all the information that they needed to close our loan. Our auto loan closing went smoothly thanks to Roccos help in streamlining communication with our bank. Although we have yet to service our Cayenne S, Jenni T. invited us to a recently held new owners clinic at Napleton Porsche. The new owners clinic was of tremendous value as there is so much to know about these cars. At the new owners clinic we were introduced to the service manager Mark G. It is clear that Mark G. has a passion for Porsche that is equally matched by his knowledge of the mechanical ins and outs of these cars. This clinic was a great learning experience in how to best maintain these vehicles throughout the changing seasons. Last, since we have had our car, we have stopped by Napleton Porsche on numerous occasions to take advantage of the courtesy car-wash service. Their lot manager is extremely cordial and has always tended to our car in very short time. Our car comes back as clean as it was the day that we brought it home. Bottom line --- Napleton Porsche is the finest dealership that I have had the pleasure of doing business with. If you live anywhere in the Chicagoland area and are considering buying a Porsche, you would be a fool not to make Napleton Porsche your first and last stop.

kevinordonez

Sep 10, 2011

Service excellence and exceeding customer expectations are the 2 things that come to mind when visiting Napleton for either service or sales. Every single employee has an outstanding attitude and a "customer first" mindset. The sales process is very easy and not your typical high pressure atmosphere. Geno, Bob and Roco are great to work with and they get to know your needs and wants first before putting you in car. The service department always gives me VIP treatment and Russ, Mark, Joe and Kerry do a great job explaining the service and always have my car(s) done ahead of what was promised.Napleton introduced me to the thrill of tracking my Porsches on a race track. They offer a phenomenal driving experience at the Autobahn Country Club in Joliet, IL. for both beginners ("newbies") and the experienced ("masters"). They invite champion, professional race drivers (Jack Baldwin and Steve Jenkins) as lead instructors for the classes. Race support is provided by Joey B and his team. The race support goes above and beyond the call of duty. Come rain, shine or cold, Joey and his team are there for you. Its like having your own crew chief and support, just for you!Their GM, Ron, is one of the best professionals in the business and its been a pleasure knowing and working with him. Through Ron's leadership, Napleton sets the bar extremely high!I have purchased 3 vehicles from Napleton and plan on buying my next one very soon.

cbssds

Jul 20, 2011

The service department is fabulous. Mark, the Service Manager, is incredably knowledgeable and his honesty and reliability are beyond question. Mark treats each repair as if he is spending his own money. He tells me when something needs to be done and when it does not need to be done. My last visit was to have some preventative work done that I had asked whether I should have done. Mark carefully explained to me the repair, the costs and we weighed together the pros and cons of having the work done. He never pushed me to have it done. Rather I had asked about having it done for my own piece of mind. I have found that Mark has never steered me wrong on anything to do with any of my cars. The work is always done professionally and right. I have never been to any other dealership where I have had so much confidence in how I and my car will be treated. Even the porters who wash the cars take extra care to make sure the car is returned in fantastic condition.I have purchased five Porsches from Napleton over the years. From the very first one I was treated like family on both the sales side and the service side of the business. The experiences they provide really show why it is so special to drive a Porsche.I have never had a better buying experience than at Napleton Porsche. Honesty and fairness are the dealership hallmarks. The fact that they also sponsor fabulous events makes the relationship even more fantastic.

jroth

Jul 20, 2011

I have had two Porsches serviced at Westmont. My first Porsche required not only oil changes but engine service and other maintenance. The dealer has always been outstanding with their work, explaining everything to me and even showing me what needed to be done. I now have an '08 that is still under warranty, and have had to do nothing more than oil services, but enjoy the process. The dealership is always welcoming, and the extra activities, track days, and special events are a great perk of owning a Porsche and working with Westmont.

Joe 996

Jul 19, 2011

The service dept at Napleton is always great to work with. The guys know the history of my car (before I get there) and have excellent knowledge & advice for any issues found.

Piercesmom

Jul 18, 2011

After taking delivery of my Cayenne I was invited to attend a Track Day at the Joliet Autobahn. It was one of the most incredible days I've had. There were professional drivers on hand to give instruction and there was an autocross course as well as the North track open to us. It was a first class day from begining to end. The professionals spent time before we got on the track discussing the theories of breaking, acceleration and turning. We spent some time doing lead and follow around the track to get the line and also had some one on one to fine tune our own concerns. Jenni had many many pictures taken that day and in each and every one I have a huge smile on my face. This has been a life changing experience for me. I can hardly wait to buy a CaymanS to continue my driving education and of course it will be from Napleton.

dmbaran01

Jul 17, 2011

I recently changed from my old Porsche dealer to Napleton. The communication and service is excellent. I was invited by Napleton to participate in their Autobahn event, which was great.

ski115

Jul 17, 2011

Everyone at Napelton Porsche are great. They go out of their way to please you. It takes me 45 minutes to get to this dealership but it's well worth it. My salesman Paul Ksiezyc was very patient with me and did not pressure me at all. Mark Greco,service consultant, was also very helpful as I had a few questions about my new car. I had brought it in for a oil change and it was going to take awhile, a porter offered to go out and get me lunch! Jenni Tuton,business development manager,organizes track day at the Auto Bahn, she does a wonderful job and is so friendly and caring to everyone. Also there car pricing is great.

RF11

Jul 12, 2011

On two occasions over the last year Napleton Porsche has provided service for my daughter's car. Russ and Kerry have done an outstanding job communicating over the phone and taking care of her maintenance issues. In addition, they arranged for transportation and helped her even on a Sunday. It is good to know you can have a trusted dealer when it is long distance. I appreciate their extra effort.

Buncie

Jul 9, 2011

Mark was very through in his review of the car warranty. He also answered all of our question and made sure we all understood. I feel very confident on having Mark and his team do any maintenance on my car.

btcounts

Jul 9, 2011

Mark Greco was kind enough to give us a clinic. That clinic really helped us get a better idea of our car. He also went over a lot about the warranty and car care. He also replaced our brake light that was out for free.

Leichiefdom

Jul 8, 2011

I found Napleton Porsche via the Internet from more than 700 miles away. They had the car I was looking for. I called out of the blue and spoke with salesman Eric Hargrove, who was friendly and businesslike and confirmed, by checking, that the car I wanted was available. We negotiated over the phone, then and there, and in less than two minutes had a deal that I considered favorable for the car that just fit my wants. To seal the deal, I gave a deposit by credit card. Rocco Pelletiere, from the finance department, picked me up at O'Hare and drove me to the dealership on his way to work a few days later. The car was cleaned and ready, and within an hour, I drove out of the dealership lot and on my way home, with all the paperwork accomplished. The two representatives I dealt with were helpful, courteous, friendly, and knowledgeable. The whole experience was a pleasure.

rbennett99

Jun 4, 2011

I have had all the maintenance on my 120,000 mile Cayenne done at Napleton except for a coil failure in Colorado Springs, and a heater blower in Naples, Florida. Napleton added those two repairs to my record, so they have a complete history of my car. Their service is superb. The car has always been ready when promised, it is washed and vacuumed if I brought it in dirty, and maintenance and repairs are done right. They tell me when my tires are going to need replacing, and point out any potential trouble spots that may be observed. When it is time to replace the Cayenne (with another Porsche, of course - There is no substitute!)I won't even think of going to another dealer.

James Carrara White

May 30, 2011

Of the Porsches that I have been lucky enough to own, the vast majority have come from Westmont Porsche.Both the passion and commitment by the staff of this dealership, continuing after the sale, is the single reason I continue my relationship.As the years of ownership continue on, standing behind the product always outweigh the tenths of a percentage point on a deal.Any dealership can sell a Porsche, but If you are looking for a commitment by enthusiasts who love what they do, I recommend Westmont Porsche.

horn_gary

May 28, 2011

I had been on the search for the "right" Cayman S for many months and the search finally ended at Napleton Porsche. I found the car online and contacted the dealer immediately (at630 AM). I received a response very promptly and scheduled an inspection and test drive for later that morning. Upon entering the dealership, I was greeted by Geno Dobelman who began the typical car salesman process. After speaking to him for a couple of minutes, it became apparent that Geno was passionate about the cars he sells, his employer, and customer satisfaction. He went out of his way to ensure I knew every detail about the auto I planned to purchase including a full discloser of it's history. At the time the sale was closed, it was agreed that some minor body work would be completed and I drove off. The next day I came to notice a couple of minor issues including the overall cleanliness of the car. I called Geno and let him know about the problems I found (did not mention the cleanliness) and he made arrangements to correct the newly noted problem when the original body work would be completed. Most sales people probably would not have been willing to address new problems after the close of a sale; Geno was on top of it. Meanwhile, I received a survey regarding the transaction and I rated the cleanliness of the car as a "3" (not good, not bad). Almost immediately after submission, I received a call from Jenni Tuton enquiring as to why only a three. She was willing to listen to my feedback, both bad and good and ultimately both she and Geno ensured me that the concerns were addressed. I brought the car in for service, a loaner was provided, and the car came back from service when promised with all of the problems addressed.I have purchased many cars over the years and typically the experience leaves one somewhat uneasy with a sense of violation. I must say this was a fully positive experience from sales, follow-up, and service. The entire team was a pleasure to work with; it is nice to see that customer service is part of the Napleton culture and not simply advertising tease.

kaschutz

May 24, 2011

Russ (in service) went beyond the call of duty. I bought my car at another Porsche dealer and had trouble with the radio. He went to bat for me and replaced the radio. He was great on following up with me numerous times to make sure I was satisfied with the service.

hemisaurus

May 23, 2011

My 2012 Cayman R is the second car purchased at Napleton. Being a Porsche enthusiast I expect the samne quality in dealing with the service I request as the engineering that goes into Porsche cars. Napleton Porsche has met my expectations. Joe provides expert service and upgrade recommendations in assisting me in getting the best performance from my car. He knows how to improve Porsche factory performance.I had an unfortunate incident in which my windshield was damaged on my new 2012 Cayman R. I called the Napleton service department and spoke with Mark, described my problem wanting to get the windshield replaced ASAP. Within the hour he returned a call with all of the details and assured me that the qulaity of the replacement would be like new. The work was done quickly without being able to perceive the glass has been replaced.Kerry has arranged to service my car numerous times. He is one of the most profecient, competent, courteous service professionals I have worked with in 30 years of servicing my cars at the dealership where I made the purchase. He is always one step ahead in mkaing arrangements, writing the work orders and suggesting the best most cost effective repairs and maintenance.It is great being on a first name basis with all of the staff. Napleton serves the performance minded Porsche enthusiast with everything required from selecting the right car, modifications, driving instruction, service and maintenance. I can recommend Napleton for a complete Porsche experience. ED Klunk, 2012 Cayman R

paulchona

May 11, 2011

Russ was great and treated me with a friendy and professional attitude. He got to the the bottom of my problem quickly and provided me some options. Russ was very accomodating in getting my service scheduled quickly before the problem could gotten worse.

lynnemp

May 8, 2011

I purchased my Boxster from Napleton Porsche of Westmont. One of my rear brake lights was out, so I just dropped by the dealership with no appointment. I only had 30 minutes to spend based on another appointment. When they put me in the system, they discovered my warranty ended the day before. The "system" cost for replacing the bulb was going to be about $80.00. They had me buy the bulb from parts and put it in for free. I was in and out within the 30 minutes I had. Great experience!!!

dewilder1121

May 8, 2011

I was hesitant coming to this dealership at first for several reasons. My first experience with this dealership was when I was looking to buy a certified preowned Caymen or Caymen S. The sales people were not very attentive and when I expressed I wanted to purchase that type of car because it would fit two sets of golf clubs (I had been told this by another sales rep at another dealership), they told me it was impossible. I left feeling very disappointed BUT went to my next appt in Orland Park, the sales person, Tony, showed me how the golf clubs could fit in a Cayman and I bought my beautiful car on the spot. Needless to say Napleton is much closer than ORland Park to me so I was weary about going to a dealership that didn't know much about the cars they were selling due to the experience I just outlined above. The second reason I was weary is I couldn't get a call back from the service dept to make an appt. I didn't know the protocol or even if I needed an appt and the service item I was requiring was very small, a burned out tall light, and under warranty. Finally I got a call back from the service mgr who was VERY appologetic and explained the other manager was on vacation.I was amazed and so pleased at the way everything was handled at this dealership from the moment I stepped out of my car til when they helped me load my groceries into the back. Wow!! I was able to shop at a nearby Jewel while the car was being serviced. I was taken there and picked up with hardly a wait. The service mgr, Russ I think was his name, was VERY knowledgable and had come from a Audi dealership previosuly. I had traded in my Audi TT to purchase the Cayman S and he knew about all the problems I had experienced with the Audi when the mileage had gotten to a certain point. My conversation with him immediately reassured me that he knew what he was doing and i was treated like royalty. It was a fun experience and productive cause like I said I was able to get my shopping done for a party I was hosting that night. The tail light was replaced and I was on my way in less than an hour. IT took longer to do the work because I had attempted to replace the burned out bulb myself, ooops, not a good idea. I kept my beer in their frig (no one drank it :)) and was able to keep all the food cold while I waited. I feel so good that I can take my car to this dealership whenever the need arises and I feel confident that every care will be taken to meet the needs of me and my Cayman S. THanks for taking the time to read my story.Kathleen Biel

mchesno

May 4, 2011

The service and friendliness at Napleton has always been solid but Jenni Tuton was especially helpful as my son and I were in for a tire change the other day. She followed up with me on a few requests I had and also provided my ten year old son some brochures he has been enjoying.Thanks for the extra effort! I love my Porsche Cayenne GT.

russburks

May 1, 2011

I leased a Panamera last year - they worked with me in a professional manner and made adjustments that made the lease work - I feel like I got a great price. Visits to the service department have been a pleasure. The staff not only fully-explained what and why they were doing it, but also took the time to educate me on some of the other features of the vehicle. The only problem, and it is minor, is that their service cycle times seem a bit on the slow side.

mpollitt

May 1, 2011

The service department at Napleton Porsche of Westmont has performed two annual maintenance services to my 2006 Cayman S. The work done during both was performed in a professional, friendly and timely manner. The staff is very open to discussing technical and maintenance issues. For example, they explained a number of things to consider when storing my car for the winter. Each service visit has been completed on the promised schedule. When the weather is cooperative the car is delivered freshly washed.

usmcdbm90

May 1, 2011

Very professional and take you needs personally. They make you feel as though you did not just purchase a car but a company. Their quality of service and available staff insure no problem is left untreated. As a member of their family, they have service events and training sessions to help you understand your Porsche and how best to take care of it. These session are also meant to allow you to share stories and issues with other owners. A great dealership.

rceagan

Apr 29, 2011

My wife and I purchased our '09 Cayman new in August '09 and have had Napleton Porsche of Westmont perform all servicing since then.The sales experience was a professional, comfortable, informative and friendly experience. Rick was able to find an available new Cayman with the options we wanted. After visiting several other dealers in the area, it was clear during our visit to Napelton that we would be very comfortable working with this dealer.The service department has performed two annual maintenance services as well as seasonal tire changes. On every visit, the work was done in a professional, friendly and timely manner. The staff is very open to discussing any technical and maintenance issues. For example, they provided a very complete discussion of available options for seasonal tire changes. Their off-season tire storage is a very convenient service! During the latest service they located and corrected an annoying rattle at no charge. Every service visit has been completed on the promised schedule and the car has been delivered freshly washed. I feel the cost of doing business with Napelton Porsche of Westmontis commensurate with the quality of service provided.The dealership provides both a professional and friendly environment while delivering the quality of service one would expect of a Porsche dealer.

pnovotny

Apr 25, 2011

Over the past four years I have utilized the Napleton service department to maintain my 997 GT3 for tack use. Their performance has been nothing short of outstanding. Very knowledgeable staff keeps the car in top condition and always makes me feel a part of their team. The sales staff always seem focused on making sure your experience with your Porsche is a satisfying one. They are the definition of what means to deliver customer satisfaction.

whausner1311

Apr 22, 2011

I have been coming to Napleton Porsche for numerous years. Great sales staff, very knowledgeable and friendly. They support the Porsche Club and put up several events throughout the year. The service department is one of the best in the area. I always bring my Porsche there for service. Great technicians and the service Manager Kerry goes out of his way to help you. Yes you pay a little more, but I know the job is done right.

rksnelson

Apr 22, 2011

As always service representative are friendly, attentive, knowledgeable, and most importantly maintain communication.Work was carried out timely, even though parts were required from overseas, with the car returned clean and tidy both internal & external.My Carrera 4S was purchased from Napleton, I would recommend both their sales team, after sales support and service.

Jules F. Scott

Apr 20, 2011

Service has always been friendly, timely and educational to me. The service personnel have added to my pleasure of buying and owning a Porsche. I've had a 911 and a Cayman S and I am awaitingDelivery . .of a new Cayman S. Geno was especially helpful in finding and pricing this car for me. I can't go much further on this subject until I receive actual delivery of this new car except to say it's always been a pleasure talking to all the guys in the service dept. and Geno in sales

Rocket5150

Apr 16, 2011

I've bought two cars there and will continue to do so. Everyone there is incredibly friendly and you can tell they genuinely care about these fine cars. The service process is absolutely painless. I usually wind up chatting with their employees for a long time when I take my cars in. They even give you a Panamera as a loaner! Keep up the good work!I've read the other reviews and I don't understand the negative comments about the prices. You know these are Porsche's, right?

HenryRenken

Apr 14, 2011

My wife and I have purchased 4 cars from these folks and we keep going back because the service is outstanding. We are treated like family and everyone in the organization does everything they can to be sure that our ownership experience is as outstanding as possible. Dealer parties to complimentary track days to prompt warranty work, these folks help you have fun with your Porsche.

Piercesmom

Apr 12, 2011

This was the best experience I have ever had buying a car. Geno was efficient and thorough. He was knowledgeable and applied that knowledge to my particular needs. Bob the sales manager was a pleasure to work with. I can not say enough good things about this dealership.

lhwilson

Apr 12, 2011

I switched to Napleton for service on my Cayman after two horrible experiences at a Northside dealership. Marc and Kerry have been consummate professionals - they listen, politely offer suggestions and respect the wishes of the customer. Its worth the 25 minute drive from the city to get my car serviced here because I know that I can trust them to do a great job.

jcboogers

Apr 5, 2011

My sales experience and service visits have all been phenomenal. Best dealership I have used and I am 63 years old and have been to many. They treat you like family, have excellent loaners whenever needed. Another perk of buying a car from Napleton is a whole day on the track at the Autobahn in Joliet. Makes you a better driver and is a hell of a lot of fun.

gkachadurian

Mar 30, 2011

Everyone at Napleton has always been great to work with. Kerry is very customer-centric and goes out of his way to service customer's needs. Russ follows up on every situation. I would highly recommend Napleton to anyone needing servie. The office staff is always pleasant too.

Jdy

Mar 28, 2011

I've worked with these guys for almost 20 years and have bought 4 cars there. Kerry, Geno and Mark are great,actually listen to you and explain what they are doing before anything is done. I wouldn't think of dealing with any other car dealer. The customer always comes first and that attitude is obvious as soon as you walk in the door.

cjbell

Mar 21, 2011

Excellent delaership with honest and knowledgable professionals. The dealer identified a way to address repair without having to spend additional dollars. The head of service is excellent and I would strongly recommend this dealership. As compared to BMW and Vovlo dealerships, I would rate it head and shoulders above.

Satisfied GT3 Owner

Mar 18, 2011

Over the last 6 years, I've had two different pre-owned Porsches serviced at the dealership, neither of which I purchased from Napleton. This is a very busy service center, with plenty of clients and lots of activity. Nevertheless, they've always been fair in their dealings with me, prompt and attentive, and they're always careful with my car. In addition, their workmanship is first-rate, and their prices are competitive (these are Porsches, after all). I've owned a number of different kinds of cars since back in the day, so I've had plenty of opportunities to deal with service and sales folks. Some of those interactions have been excellent; others have not. It's been my own experience, however, that it works best when everyone---dealer and client---views the interactions as part of a long-term working relationship. When I've done that, things have worked out very well. Conversely, if or when I've been combative, rude, or (in retrospect) unreasonable, the interactions were not so good. In my experience over the last 6 years, the Napleton folks have never been unreasonable, and on balance, they've provided me with exceptional service and support. Consequently, they've earned my confidence, my loyalty, and my support. Give them a try; I think you'll agree.

pyanahan

Mar 17, 2011

The Porsches are very complex automobiles and I realize require good and regular service. The frustration for a customer is going into a service department and not either undertanding or realizing the work that needs to be done. Kerry and Marc make it a point to clearly describe the work and answer any questions. If anything changes they alwasy call first.

gboules

Mar 16, 2011

I've been going to Napleton Porsche on and off for 10 years now. While I have dealt with other service reps, the one constant that keeps me coming back is Kerry Terlep! He's a class act, very knowledgable and knows how to treat customers. He understands the fundementals of sales and how to keep a customer coming back. Your sales staff can certainly learn a thing or two from Kerry! Graham BoulesExecutive Vice PresidentElginex Corporation

Chuck Malk

Mar 16, 2011

This dealership goes out of its way for it's customers. I live less than a mile away from another Porsche dealership and travel the 25 miles to go to this one because it is so much better. Friendly atmosphere, service goes out of its way to explain in detail issues about my car. It's actually fun to go buy a car there. They have a great racing program and just know their product extraordinarily well.

Krisiz04

Mar 15, 2011

Buying a vehicle at Napleton Porsche was by far the best dealership experience thus far. Working with Geno was easy. He is courteous, kind, and helpful. Geno and the finance department stayed late in order to allow for sufficient time for me to make up my mind and look through all the aspects of the vehicle. I bought a used Land Rover, and he was 100% knowledgeable about the entire vehicle. I would highly recommend Napelton Porsche.

rontanton

Mar 15, 2011

I recently took my 07 Boxster to Napleton for service. My new car warranty was about to expire and it was time for a thorough inspection and scheduled maintenance. Since 2001 I have had all maintenance on my last 3 Porsches done at Napleton. Why? I could not ask for better service. Kerry Terlep, Mark Greco and the entire staff at Napleton make you feel like Family. They take all the time you want to discuss any issues, concerns, questions you may have and keep you informed on the status of your service. When service is complete they revue all the work they have done and the health of your car. They have never tried to sell me any unnecessary service. The entire staff, sales, service, parts,etc., under Ron Barnaba's leadership, has been outstanding.I have owned over 50 vehicles in my 70 years and have never found better service than I receive at Napleton.

glenndeweirdt

Mar 15, 2011

Outstanding friendly service department. Although the 30K service on my Porsche was expensive the service department informed me of the cost before hand. My vehicle was returned in top condition and had a mini detail at no charge. I have had several other Porsches serviced at Napleton and have always been pleased with the superior attention to detail and personal service.

chuck s

Mar 8, 2011

Napleton Porsche is a very friendly dealership I have been getting my Porsche serviced there for the last 6 or 7 years. They do a great job of repairing and customer service at a reasonable price. In addition the have a number or parties, outings to watch races, etc for the customers. A nice dealer ot be associated with.

PBR ME

Mar 6, 2011

One of if not the best dealer experiences I've ever had. I've bought 3 different vehicles, and had service on a 4th. No complaints!Each of the people I've dealt with has treated me as a friend, as opposed to JUST a customer. I'd definitely recommend this dealer to a friend or family member,

hluedi

Mar 6, 2011

I own 3 each. 2006 Cayenne, 2 Turbo S and 1 S. I did not buy them at Napleton, but got all of them slightly used and still under warranty (low mileage)from "distressed" sellers after the gas hit almost $ 4.00 in 2007/2008 time frame. The service support I am getting from Napleton Porsche is excellent. They are really good to work with in the Service Department. I bought 3 ea. service contracts on these cars from Napleton, as I intend to keep the cars past the original warranty time.

spwiet

Mar 4, 2011

Over the years I have been a customer of various Porsche service centers. These guys are different. They have a deep-seated passion for the marque which is reflected in the quality of their work, which is outstanding. They are a special group of people that treat your Porsche vehicle as if they were working on their own car. As cardiologist whose standard is perfection, I can whole-heartedly endorse Napleton Porsche of Westmont for upholding a standard of excellence in service and sales.

Haleymann

Feb 28, 2011

I purchased a certified pre-owned Cayenne from Napleton Porsche a month ago and was very pleased with the quality of the product and the great customer service. I flew up from North Carolina to purchase the car. A very friendly man picked me up at the airport and brought me straight to the dealership. The car was just as described as on auto trader. Geno accurately described the condition of the car to me over the phone before I flew to pick it up. I appreciate their integrity and willingness to stand behind their work. I would highly recommend working with Geno...he went above and beyond his duty...and is willing to answer stupid answers like "how do you get to the gas tank?".

wimcdnk

Feb 21, 2011

High ratings are applicable to all personnel at Napelton; from the friendly porter staff, highly trained and competent service personel, knowlegable and professional sales personel, and accomodating office and management staff. I previously purchased several Porsche vehicles from other Porsche dealerships, mainly in the Chicago area, but also throughout the US, and Napelton ranks as the best dealership by far. I purchased my last eight Porsche vehicles from Napelton and have no plans to go anywhere else for a Porsche. Their knowledge of all vehicles, willingness to work with you on vehicle options and price, professionalism in all aspects of purchasing a vehicle,and overall competence throughout the dealership ranks Napelton as the premier Porsche dealership.

cobrien

Feb 18, 2011

I've purchased several cars from Napleton Westmont Porsche (both new and used), and they are the best car buying experiences I've had. Everyone at the dealership has been extremely helpful and friendly. There is never any pressure. They're happy to take the time to go through the details of the cars, ordering options, and financing options. They went out of their way to get me exactly the car I was looking for, and the prices have always been more than fair. The service department is excellent and very knowledgeable. I've never had any issues with getting service items taken care of quickly, and in every case things have been fixed right the first time.I wouldn't hesitate to recommend this dealer to anyone.

rearly

Feb 18, 2011

My experience with the entire staff at Napleton Porsche is one that can't be measured when comparing them to other dealerships! Everything from their knowledge of Porsche's to their commitment to your satisfaction ensuring that you are a repeat customer. I will always be a customer of Napleton Porsche!-Robert

acl67

Feb 17, 2011

Napleton Porsche of Westmont has provided me the absolutely best experience in purchasing a car in all the years I have been buying cars. Of course, purchasing a Porsche ought to be, in of itself, a happy experience. However, a poor dealership experience can absolutely ruin the pleasure of purchasing a new car regardless of marque. I can honestly say that my new car purchase experiences with Napleton have been fair, friendly, and fast. Above all, the staff at Napleton proved over and over to be trustworthy and customer service oriented. Of course, there were small issues that popped up here and there, but Maciej, Bob, and Ron quickly resolved any problems always in favor of the customer (me). The price negotiations were quick, transparent, and eminently fair especially with high demand Porsche models. The finance process was efficient, quick, and fair. The delivery process was comprehensive and allowed me to focus on the incredible feeling of firing up my new flat 6. I've had all my Porsches serviced at Napleton and the service staff at Napleton has always been very responsive, complete, and honest. The quality of work on my cars has been outstanding.Bottom line, I can without equivocation say that purchasing and servicing a car at Napleton Porsche of Westmont has been the best auto purchase/service experience I have had at ANY dealership.

PLNHT70

Feb 17, 2011

I give Napleton high marks because they deserve them. I always enjoy visiting the dealership, even if just to say hi and even better when purchasing a new car at a great price. You are treated very well, the sales staff is knowledgable about the product and responsive to special requests. Porsches are performance cars, and the staff at Napleton is tuned into the special needs of true driving enthusiasts to get everything and more out of their Porsche. For example, more than just the typical after purchase driver ed day at the track, Napleton teaches true performance driving and can introduce the interested customer to everything from simply being a better driver to being a race car driver.

bgeorge

Oct 16, 2010

I brought my 1995 Cabriolet 993 in for adjustment of my convertable top. The top was only 5 years old and in very good condition. The service shop somehow ripped a hole in the top. My guess from over adjustment of the frame itself. The hole was a 2" wide plus hole. When I confronted the service shop they did not deny that the hole was not there when I brought the car in yet they refused to fix it. I went up the ladder to the service manager, general manager and finally to the dealer Ed Napleton.At each step of this awful journey I was met with discontent and disrepect for myself and my vehicle. They ran through every excuse in the book. My convertable top was 15 years old and was bound to rip anyway.(not realizing the top was only 5 years old), I hadn't cared for the top properly, then reverting to a total denial of we just don't think we did it. They continued to refuse and when under threat of lawsuit actually laughed at me. Then came the ultimate in disrespect. The owner, Ed Napleton, when I began to lecture him on what I expected as a customer actually cut me off and said, and I am not kidding "Customer---your not my customer. Did you buy your car from me?"Of course I hadn't, I had only just spent $2,000 in his service department but, obviously that didn't count as being a customer to Ed Napleton. I knew the second he said it what kind of person and dealership I was dealing with. Never again.

mike53222

Jul 25, 2009

This Dealership sells fine cars but don't be fooled, they'll do anything to make a quick sale even it means going back on their word. In July of 2009, after finding a pre-owned 2004 BMW Z4 on the internet, I drove over 2 1/2 hours to the dealership to negotiate the buy. We could not come to terms initially but I followed up with phone calls to the manager and saleperson Rick Schneider. Two days later, I finally brokered an agreed upon price on the vehicle with the salesperson and offered to make a deposit via my Visa, he explained that this was not necessary. He congratulated me on the purchase and said just drive down to complete the paperwork and final payment. When I arrived, Rick informed me that they sold the car to someone else. Words could not describe my shock, anger and disgust. We had a good faith verbal agreement on the sale only hours prior and he assured me the car would be waiting for me. Apparently, another buyer came in after I had called and it appears that they wanted to make a quick sale without any thought of even contacting me.Over the course of 3 days I worked with this dealership to try and broker a deal. I made 3 offers over 3 days and the final offer was accepted. Initially, negotiations were fine, but in the end when they gave me their word - trust me, it meant absolutely nothing. You think may be negotiating with reputable people but beware, in my opinion you're not. After complaining to the sales manager, he just backed up his sales person, offered to find me another car and in the end just sent me on my way. I would NEVER recommend doing business with this dealership. Look elsewhere, better to deal with a salesperson you can trust. I did not find that Napleton Porsche.