Used Cars for Sale at Nalley Toyota of Roswell in Roswell, GA

Doyle, Noel 123

Nov 13, 2016

My experience was very pleasant. I had all my questions answered and I was very comfortable with all the staff. I also feel that I can call back if I have any concerns in the future.

RichardP

Nov 11, 2016

Darryl Lyles was very easy to approach. A great listener and really friendly guy. He made the stressful process of buying a new vehicle enjoyable.Thanks Darryl!

Matthew Snyder

Nov 8, 2016

I had an amazing experience purchasing my truck. everyone was helpful and Nicole was great she made the process really easy and enjoyable. I am very happy with my truck.

aatmnv

Nov 3, 2016

I have a mixed impression from purchasing a new vehicle from Nalley Toyota Roswell. I decided to award overall three stars.If you are on the market for a new vehicle and plan to shop at Nalley Roswell here is my experience and advice.Mr. Vance Fite is a great Sales Professional. Yes, I capitalized Professional. Courteous, informative, attentive, and provided timely service in arranging appraisal of my vehicle, scheduled a test drive of a new one, guiding through the paper work.If you want to have good experience ask for Mr. Vance Fite to work directly. Mr. Fite supports Mr. Donald Law who is in the sales management. I had prompt email communication with Mr. Law, got excellent quotes in writing, and am very satisfied with his role in my purchase.Now, not so good part that soured my whole experience.I strongly recommend against working with Mr. Matthew Cohen. I was very disappointed from his sales style to the point that I was about to stand up and leave their dealership forever. Sent email with my short feedback to sales management and Mr. Balog, General Manager, with no response yet.Summary: Please do prior online research if you want to buy a new or a used car! There are so many resources out there. I used several pricing sources and the main one Consumer Report new car pricing. Really helped!Get quotes from multiple dealerships. DO SHOP it is your money!So, I got the price for my new car that I wanted. I got the value for my trade in for $200 less that I planned.However, I will not be returning to their sales department. Hence three stars.Havent tried their service department, but I am doubt that I would be going there

dinesh

Oct 31, 2016

As my dealership from where I purchased my Toyota Camry 2015, I did not expect them to rip me off by $1600.A little after 12 months of driving this new car, my AC Compressor gave up and after a diagnosis, I was told it had to be replaced. I was fine as I expected them to say that since it is still under warranty it would not cost me anything. Instead they come with an estimate of $1600 to do the replacement.Their excuse was that my car had been in an accident earlier and another part of the AC was damaged, so the warranty of the AC as unit is void.I took my car to Marietta Toyota for a second opinion. I asked them to diagnose my car and they said that compressor needs to be replaced and it is covered by warranty!

lucky

Oct 26, 2016

The sales people were warm, friendly, very helpful and accommodating. The place is pleasant and the coffee and granola bars were great! I would go to this place if we decide to buy a car again.

J and Q Ward

Oct 25, 2016

From the first time I step foot in the door til the time I walked out with my vehicle the service was amazing. The staff is very friendly, laid back environment, professional. We mattered! The salesman and the manager put their best foot forward from beginning to end.

Yong Ju

Oct 24, 2016

In Oct. 2016, we went to Roswell Toyota to buy a new care. The entire experience was pleasant and amazing. The sales associate, Tyler Cameron, was very professional, patient, and nice. He helped us to the get the care we desired with a good price. We completed the purchase at around 10:00 pm on Sunday and Tyler was there with us all the way and answered all questions and concerns. He also explained and showed all features of the car to us prior to our leave. We have shopped with different dealers and he is one of the best sales agents.

Feathin

Oct 22, 2016

I requested a price quote through USAA, and immediately had a voice mail saging it was available. 30 minutes later when we arrived it was gone. No way does someone manage to complete a car purchase in 30 minutes... they clearly lied just to get us in the door. No way am I continuing to shop with people who have such disrespect for my time and gas money!

datkhuong

Oct 19, 2016

too much tress going to this dealership. The sell man wont stop calling me to come to visit the place. I guess it worked for him since I finally came and made a purchase. The sell man wont stop talking about features on the car. I don't know how to get him to stop talking. Well, he did his job and I finally gave in a bought a car from this dealer. Wish I don't have to come back and experience it again.

sandeep244

Oct 16, 2016

I find the overall experience as excellent. Ron helped me finding the car i liked, and explained the features. i am glad doing business with nalley.

Sophia

Oct 15, 2016

I had a great experience with used car Sale manager Brandon . He help me to get the care I wanted at the price I was looking for. Saad Bajwa Service Advisor was so helpful, He took care of us, from the moment we walked in the door. He greeted us and cared about what we were looking for, he waited until the deal was completed, after completed waited until I unpack my old car and got into my newer one. I recommend visiting and asking for him. Germaine Shank Director of Finance, got me a great deal, lower my interest rate, very helpful and he's the man to go see. The overall experience was great, staff very friendly and helpful

nancy K

Oct 10, 2016

truly exceptional service, friendly, helpful, knowledgeable. Employees answered my questions. sales person Daryl lyles provided truly exceptional service from explaining about the cars, to helping me figure out my car.

Asmaa Zafar

Oct 8, 2016

I had my Corolla serviced and checked for brake noise about three weeks ago. Kevin Taylor and his mechanic Josh were extremely attentive, polite and patient about my concerns and relieved my worries! I would also like to give a shout out to Richard Osborne who took care of my car at my service visit back in May but I was not able to right a review. I was misquoted the price of the service by a phone representative before I went in. Once I got there, Richard informed me that the actual price was higher but he would honor the quote.Thank you to all the caring service agents at Nalley!

Jane Shalom

Oct 3, 2016

I came in for service as usual and I stopped by at the Sales department. Winston Peters gave A++. Knowledgeable, polite and friendly presentation of the Prius 2016Helped us make a good choice, the Prius 2016, is a great improvement on the 2012 that we had.He worked tirelessly and way past closing time to make sure we drove the new vehicle home that night, and he kept a pleasant demeanor, smiling and offering refreshments, going back and forth to the Managers. We really appreciate himMatthew was gracious to keep the price to our liking,Mr Wang is excellent too and meticulous.And I have to mention Cheri Norry at Service, efficient and knowledgeable. She treats me like I am the only clientSo Toyota Nalley Team under the auspicious leadership of Mike Balog, Thank you.

tlboul

Oct 3, 2016

Richard Wong was very knowledgeable and was willing to answer any and all questions. Very helpful and I would recommend to others. We got the right deal and I am very pleased with my purchase.

Camry 2017

Oct 3, 2016

I was very please with my experience at your dealership. My Sales Associate Winston Peters was very helpful and knowledgeable. I was nervous about getting approved and choosing a good vehicle and he made the process very pleasant and reassuring. I will recommend him and your dealership to my friends and family.Thank you

egitan

Sep 29, 2016

everyone is nice and they make you feel at home, as soon as we got there Winston came to help us, he was very helpful, I definitely recomend coming over here firts

Greg Zelazek

Sep 27, 2016

Everyone was so nice and helpful. Caitlyn McGill in Service Dept. was also very helpful and I think his name in Finance is William who also very professional.

Prius

Sep 26, 2016

Our family is treated well in the dealership, we felt like home while buying our Prius from Nalley dealer.John Garner is very good, friendly person, who explained us all the features and answered all our questions neatly.I will definitely recommend John Garner and also Nalley dealer to my friends and colleagues.Thank you so much!!

wphanon

Sep 20, 2016

Saad Bajwa and Charles Wang helped me immensely, I would not have purchased that day without thier assistance. I appreciate thier diligence and would shop there again. I would give them both excellent grades

Artb

Sep 20, 2016

All personnel were professional and knowledgeable. I will return for service and future car purchases. I had a great experience at all departments in the dealership

Block

Sep 16, 2016

Want here after visiting many dealerships was taken care of very well. Other Toyota dealerships I went to told me I would have to spend a lot of money to get in a car but here they worked with me and my budget lease to say I drove off in a new vehicle.

K. Mcroberts

Sep 16, 2016

Living 2 hours from Atlanta area, it was a time saver to go online (Edmunds and TrueCar) rather than sort thru the many dealerships. I appreciated that Nalley gave you the price upfront, and not 'come in and we'll tell you'. Richard called very soon after to tell me that the price had even been reduced more, so that definitely made it worth the effort to drive down that day, test drive, and come to a quick decision. He politely answered all my questions, and was professional in every way (no pressure). Once it was decided to go with Nalley, Richard quickly moved to hold it for 2 days before I could get down there again to do the paperwork, etc. Its also a very nice feature that for the first 25,000 they'll take care of the oil change, tire rotation, etc. That's worth the trip every few months!

Danial213

Sep 15, 2016

I bought a 2012 RAV4 in November of 2012. FIRST, I asked the salesman if the model is going to be any different in 2013. He said NO it will not and will stay the same. That was what I determined to BUY this model instead of waiting 2 months. 2 months later, low and behold! Different model is introduced and I am here with the old style.SECOND lie I was told was that by purchasing the extended warranty, I will get a FULL refund when the miles go to 100,000 and I have not used the warranty. The guy said "Oh yea...Toyota is so confident in their products that they guarantee a full refund if you never use the warranty AFTER 100,000 miles." I would have NEVER bought the warranty if that was not the case. I asked three people in the office if this were true (Sales Manager, Finance Manager, and Service Manager at the time). All of them verified that it was true. THIRD lie I was told was that this was a NEW vehicle. When I purchased it, they got this make and model from North Carolina or something like that and I had to wait for it. When it came, behold, there was 1000 miles on it. I know math and no matter how many test drives and even if they drove it to Marietta from North Carolina, it would not amount up to that!It is now getting close to the time to get my full refund and so I called Fidelity to ask them how to go about getting my refund and they DO NOT have my name or anything on file! Not only are these people liars, they are also scammers!I called the office today and spoke to a salesman. He said that this was NOT true. He said that it would be prorated based on the amount of miles I have driven. While that is what I would have thought and should have been what I was told in the first place, it was not. I had to verify with three different people before I would commit to buying it. I am so fed up with the service I received here. There were lies upon lies that have led me to believe nothing a salesman or sales manager says here! Something needs to be done about this.

GEOFF FREER

Sep 13, 2016

I VISITED NALLEY ROSWELL TO ASK ABOUT INFORMATION ON TURNING IN MY LEASE CAR OF 3 YEARS AND THE COST OF A NEW LEASE. I WAS GREETED BY NICOLE REYES WHO RECOGNIZED ME FROM MY LAST VISIT 3 YEARS AGO. NICOLE WAS THE NICEST EMPLOYEE I HAVE DEALT WITH OVER 6 YEARS AND THREE CAMRY LEASES. I DID SOMETHING VERY UNUSUAL AND TURNED IN MY 2014 LEASE CAR AND TOOK OUT A NEW LEASE IN A SHORT PERIOD OF TIME RIGHT THEN AND THERE. THE FINANCE MAN WINSTON WAS ALSO EXTREMELY FRIENDLY, PROFESSIONAL AND HELPFUL. NICOLE WAS MOST PROFESSIONAL AND HELPFUL WITH GOOD KNOWLEDGE AND HELPED ME GET A GOOD DEAL ON A NEW CAMRY LEASE. ORIGINALLY I WAS DISAPPOINTED THAT THE EMPLOYEES WHO WORKED WITH ME 3 YEARS AGO WERE GONE BUT SOON REALIZED NICOLE AND WINSTON WERE BETTER THAN THEY WERE. ALL OF THE EMPLOYEES WERE EXTREMELY FRIENDLY. MY HIGHEST RECOMMENDATION FOR NICOLE . THREE LEASES OVER 6 YEARS.

brandonpaul16

Sep 13, 2016

I had a great experience with Nalley Toyota. They work with you and are very personable. Andy my salesman was wonderful never any pressure to buy and did what he could to get me the best deal possible. 5 Stars for the staff at Nalley.

Shorne

Sep 12, 2016

Best experience I have ever had in a car dealership. The selling price was very fair and they accepted both the discount and trade allowances that I wanted. Both Mayo and Don Law are amazing team members, very professional and extremely knowledgeable about the vehicle, Thank you again for the A+ experience you are truly the best in its class.

atlKelly

Sep 7, 2016

The process was smooth as I had hoped for. The Initial selling price offered was fair and what I wanted. Mr. Lyles was professional and extremely knowledgeable about the new loaded vehicle I purchased.

David Bledsoe

Sep 6, 2016

We looked on line to see what vehicles were available and how much the end of year clearance would be. We liked what we saw and contacted Nicole Reyes. She had sold us a Prius and we liked her style and easy manner. She showed the car, negotiated for us and we purchased another car with in the hour.

Charlie Fernandez

Aug 31, 2016

Amazing customer service from superior team work from the top to bottom thank you to Richard Wong for an amazing and professional experience and the Sales Manager for the full follow through. From the moment the vehicle was ordered they kept me up to date not only that. Better price matching experience and pro military atmosphere doing anything possible to help the customer with their purchase experience. The experience was among the best in its class thank you.

William Stephens

Aug 31, 2016

I was thoroughly pleased with the experience. Ted Domohowski was professional, listened to what I needed and helped me get the deal I wanted. I would recommend this dealership and Ted to anyone who is looking to buy a car.

Megha

Aug 26, 2016

I would recommend this dealer to anyone!!! Right from getting a quote on the internet to the actual dealership experience, it was great! Our sales consultant Winston Peters was very friendly, honest and patient and helped us get the car that we wanted. Everyone else at the dealership who we interacted with were also very friendly and helpful. I got a very good price for my 2017 Toyota Camry and I'm definitely going to recommend them to any of my friends or colleagues who want to buy a new car!

charles maldonado

Aug 25, 2016

My wife and I are very pleased with our experience last August 20 at your dealership. , our sales representative was outstanding, and our financing experience was great. There were no pressure salesNo arm twisting, all questions were answer to our satisfaction, our sales person Saad Bajwa took his time in allowing us to make our own decisions. The finance was negotiated to our satisfaction. The rest of persons associated with the sale very friendly.I will recommend Saad Bajwa

sabdex75

Aug 22, 2016

The entire staff at Nalley Toyota of Roswell has a work ethic that is bar none. My car buying experience was quick and easy, I literally had to sign and drive when I arrived. I got a great car at a great price. The sales personnel are extremely knowledgeable and they have a "no pressure" sales approach, which is comforting and pleasant to see these days. A special thanks to my sales associate Chandra Mayo, she took care of my every need and delivered on her promise to put me in a new, safe, reliable, fuel efficient car, everyone could use a bit of her kindness and superior work ethic. I'm a Nalley Toyota of Roswell customer for life and a happy one at that.

Joshmw05

Aug 21, 2016

My experience at Nalley Toyota was wonderful. Stacey was an outstanding professional that helped me find the right vehicle and he after he answered all my questions and got the payments where I wanted them to be, he did not stop there. I had a screw in my tire and Stacey took care of me all the way. I dropped my car off the get the tire repaired during my lunch break and I just missed the shuttle and Stacey drove me back to work himself. I cannot believe how amazing this made me feel for him to do this. I would highly recommend Stacey as the go to associate to purchase a car. I will do my business with Nalley in the future and my experience was excellent with Stacey being part of it all. Thank you so much for my new vehicle. Stacey you rock!

Leon2016

Aug 20, 2016

Just a few things that I like when I purchase a car. SWAG anything you can give away with your name on it makes me HAPPY! Putting our sales papers in a brown envelope is cheap. Giving me the keys to my car NOT on a key ring looks awful. Having to ask for a plate for my tag on the back of my car and using the rusty screws from my old car that I traded in way just CHEAP! On a 47,000.00 car?? The best part was I drove out of the car dealership with a OPEN hood..... Went back and the service guy had no idea why there was a flashing light in my car??? Then I turned around and drove out and the used car salesman stopped me and said your hood was OPEN!!!!!!!

Scott

Aug 17, 2016

On August 15th, I took my 2015 Toyota Tacoma in for a routine service which included an oil and filter change. The service was performed and I took the car home. The next day I noticed a pool of oil under the truck on my garage floor. I looked at the engine and an oil can had been left below the oil filter and rubbing against the engine belt. Oil had leaked over the engine and the oil can ruptured. This could have potentially damaged the engine. I took it back and they basically washed the engine off which took 5 minutes and then brought the car back to me. I would not recommend this service shop. The service was very sloppy and could have potentially done damage to the engine. I had to take time off from work to take it in a second time and this is all they would do.

John Honest

Aug 16, 2016

I found everyone I met during the visit good hard working people. Special thanks to Michael Hendrix. He is a great guy. very hardworking and sincere.

10year buyer

Aug 15, 2016

Everyone was very knowledgeable and helpful. They went out of their way to meet our needs. Tyler knew more about the Highlander than we could ever remember. He offered more than once for us to call him if we had any questions.

bribennett

Aug 15, 2016

Nalley Toyota of Roswell provided the best car buying experience I could have asked for. Rather than being overly aggressive and just moving to make the sale, their sales team, general manager, and finance officer worked together to inform me of each aspect of this process and answer all (I had a million!) the questions I had. Stacey in sales knows these vehicles very well and is politely forthright when explaining the specifications; the GM is well spoken in providing all the options when considering financing; and Mike Hecht in the finance department was delightful when going over the details and options for my specific needs. I would highly recommend Stacey as a sales associate and I would certainly recommend Nalley Toyota for making your next vehicle purchase.

etd

Aug 15, 2016

My wife and I are very pleased with our experience last weekend at your dealership. You had a good selection of vehicles of interest to us (4 Runner), our sales representative was outstanding, and our financing experience was great.

cbjames

Aug 14, 2016

I am very pleased with the service and with the manner in which the sale went. My salesman was very courteous and I got the vehicle with everything I wanted...thank you!

Gracie765

Aug 10, 2016

I really enjoyed my experience with these folks. I had been in a wreck and the insurance was taking forever to settle. But these guys were very patience and kind in walking me through this process of purchasing a new car.

Richard11

Aug 9, 2016

We were given all the options that we might be interested in. We test drove two different models. Daryl went through the features of the vehicle. He really was knowledgeable when it came to hooking up the phone to the vehicle. Later he helped me set up my iPad to my 4Runner which I bought in March. My granddaughter is really happy with the Corolla we purchased. The rest of the staff was very helpful and I was very satisfied with the deal I received.

teacher

Aug 9, 2016

I really received great help and customer service at Nalley. My daughter had recommended them, and she was right! This is my first Toyota, and I am very pleased so far.

Stephen Long

Aug 8, 2016

Quick, for buying a car. Both Darrell and Amanda answered all of my questions clearly and helped me narrow down the many options available to me.

Richard A Easley

Aug 6, 2016

Darryl Lyles is a Fantastic sales person.Internet Manager Matt Cohen very helpful. Super friendly, knowledgeable, and efficient business manager Will Ascensio. Home delivery of vehicle and completion of sales docs at our residence for my wife to complete. Overall Excellent experience-not at all the norm in auto sales.. Highly recommend all of the people in the transaction as well as the dealership.

William Chunco

Aug 5, 2016

John Garner was very knowledgeable bout the Toyota we were interested in and has made himself available with our learning curve of all the changes a new car has today

pashmead

Aug 4, 2016

I had a great experience while shopping for a car at Nalley Toyota of Roswell. Both Darryl and Mike were extremely knowledgeable and helpful throughout the entire process.

gloria

Aug 1, 2016

I recently purchased a certified-used car from Nalley Toyotta. It's a 2015 Corolla in wonderful condition, and I'm a happy, satisfied customer. Thanks to Andy Porter who was the salesman. He was very helpful and professional. It was a pleasant experience. - Gloria Moore

Stevied16

Aug 1, 2016

We had a great experience with both Mike Balog & Yaremi Del Rio. Both a credit to the dealership. If we had only dealt with those two we would rated the dealership a 5. The finance guy made an almost $2,900 error on the bundle cost of the Dent/Appearance/Extended Warranty. Ginned out to be $70 per month, instead of the $30 per he quoted. I caught the mistake before leaving the dealership so he redid the numbers. While at lunch I realized it was now only $50 per month, still not the $30 per he quoted. He again redid the numbers but said $37 per was the best he could do. We were pleased with everything else after working with both Yaremi & Mike so let it go at that. My one coaching suggestion for the finance guy would be, when working on final financing details with any customers, SLOW DOWN!

Larry2525

Aug 1, 2016

Everyone from start to finish was 1st class! I have bought many cars and this was as easy as any? I would recommend anybody looking for a Used Car or a New Car please go visit.

Sherry

Aug 1, 2016

Michael is an employee that your dealership should strive to keep. He made me feel welcomed and appreciated with each visit and phone call. He loves his work and it shows. He seems to live by the creed: Be kinder than you have to be! Wonderful experience.

TS829

Jul 31, 2016

Everyone was great, and we're happy with our truck! As a Steeler's fan, it was awesome getting to know Arnold, and deal with his team, as well!

Keith Robbins

Jul 31, 2016

The did just what i asked - had everything ready when i got there and i could just sign the papers. everyone was very nice. Tyler was very nice answered all my questions and had everything in order when i got there

larryb

Jul 30, 2016

I was in the market to purchase a car for my 16 year old daughter and had spent several weeks visiting several dealerships including Nissan, Honda, Volkswagen, and Carmax. Having owned 2 Toyota's previously and still owing one, I knew about Toyota quality. After visiting 2 other dealerships that day, and test driving a VW, we stopped into Nalley Toyota, where I have had my 4Runner serviced, and was met by Roy Samuel. It was almost 8:00 but Roy was willing to show us around. We found a 2013 Rav4, but being so late, Roy said to come back tomorrow and take the car for the day to see if I like it. The next day Roy met me in the morning and arranged for me to take the car. I drove it that day, then in the evening my daughter and her mother came to test drive the car. They both liked it. The price was a little out of my budget, but we decied to go ahead and purchase it. I feel that Roy and Jason Cruz were honest and upfront with me about the car during the negotiation process, and I would have no hesitation to recommend Roy, Jason, and Toyota Roswell.

Highlander

Jul 29, 2016

My experience with Ted Domohowski, the sales associate with whom I dealt with, was exactly how a car buying experience should be. I have purchased many vehicles over the course of my life, and have had the unfortunate experience of dealing with the stereotypical car salesman on many occasions.Ted listened to what I said (the key to being a good salesman) and proceeded to show me the different options they had. I had a pretty good idea of what I wanted, but still ended up test driving three different vehicles until we found the perfect fit. There was absolutely no pressure put on me in any way during my experience, and the entire procees went very smoothly and expeditiously.I would highly recommend Nalley Toyota, and specifically Ted Domohowski, to anyone looking to purchase a car, new or used.

nicolemichelle727

Jul 27, 2016

Awesome staff! From start to finish. I had never bought a car before and these guys made such a stressful task go as smooth as possible! I would recommend them to anyone that's new to the car buying world , but also to anyone that has done this 50 times over. The best part is that I LOVE my new car and I ended up getting a great deal. Thanks again guys (especially Saad, Brandon, and Eric)!

Jessicachurio

Jul 25, 2016

Very good experience with our salesman, he helped me a lot, he got what I was looking adapting everything to my possibilities.Very good staff in general.

Billg

Jul 25, 2016

Buying a car is gut wrenching for me. Darrel Lyles made it easy for me to make the decision on which car I really wanted. I will recommend this person to anyone interested in purchasing a car. He knows his product.

J Hatcher

Jul 25, 2016

Very nice experience with our salesman and the dealership in general.Would buy from them againVery friendly staff and clean dealership Very good selection of vehicles

BK

Jul 24, 2016

I was very pleased working with Allen Velez. He made sure I was kept current throughout the process of securing the exact vehicle I wanted. Nalley also made sure that I was completely satisfied with all aspects of my purchase.

05camry

Jul 21, 2016

I purchased my 2005 Camry from Toyota of Roswell (now Nalley Toyota of Roswell) and have been fortunate to have excellent service representatives through the years. I brought my car into the shop two days ago for its 120,000 mile service. My service rep for the past several years has been Jimmy Snyder, and he always does an outstanding job from scheduling the appointment to overseeing the work being done and updating me on its progress. This time was no exception -- everything went well from dropping off the car and getting a rental for the day to returning it the following day and picking up my car. Everything went as scheduled with no problems, and I appreciate all that Jimmy does to make sure I am satisfied with each service.

osaul

Jul 18, 2016

Russell is a phenomenal employee. Helped me pick out the right vehicle and keep practical considerations in mind. Family oriented and does business in a professional and respectful way. 10./10 would recommend.

Corey Cantrell

Jul 18, 2016

We had a great experience working with Stacey. He's an honest, straightforward guy and he worked hard to get us the best deal on our new Corolla. This is our second purchase from Stacey and I am sure that we will be back when we're in search of our next Toyota!

Road Runner

Jul 17, 2016

Kevin knows cars and it shows in his sales technique. This is the second car that I have recently bought with Kevin. Both were enjoyable experiences!

frpanayiotis

Jul 16, 2016

We went back two days after the purchase (at their suggestion) so that they may clean the car from the smudges caused on the windows by the tinting. We waited for 2 and half hours and they finally brought the car out in exactly the same condition as we gave it to them. Mat Cohen was actually very nice and accommodating but we did not get the service we were promised.

Lou G

Jul 15, 2016

Russell was very down to earth sort of guy and certainly not pushy as some car salespersons usually are. He made our meeting very pleasant,Especially in going over all the various apps.

JohnF

Jul 14, 2016

Kevin Smith helped my wife and myself find the car we wanted and went over and above in service than anything any other (auto) sales person with which I have had dealings with. Kevin came in on his day off to meet with me to enable me to be comfortable with the car and the deal we were considering at that time. Kevin is a gentleman who dispels the general thoughts about car salesmen.He is honest, knowledgeable about the cars and willing to help out in anyway possible to see the buyer satisfied.

cat

Jul 10, 2016

Don't have to look anywhere else. This is your one stop dealership!! They were not pushing at all. They listened to my wish list and delivered.

HK

Jul 7, 2016

After failing to buy a car from another Toyota dealer in town, I went to Nalley Toyota and worked with Roy Samuel who was very straightforward, understanding and patient. He listened to what we wanted and didn't push other things on us. He didn't play any games with us, and he really made the car buying experience much better.

mralam

Jul 1, 2016

Everyone at Nalley Toyota was extremely pleasant and professional. Nicole helped us with our test drive of the RAV4 and answered all my questions. She was very knowledgable and helpful throughout the entire process. She and Jason walked us through the numbers and we felt confident we were leaving with a good deal by the end of our visit. We came back the following week to make the down payment and again everyone was so polite and professional. I was very impressed at how everyone listened to my needs on my new car and on the payment plan that worked best for me.

Pheline620

Jun 22, 2016

I came in to pick out a birthday gift for myself and was very pleased! All I needed was a birthday cake from the crew... They were professional and all had awesome smiles. I would definitely go back.

Mr. T

Jun 20, 2016

Kevin Smith and Chris Bussey were outstanding. Kevin was clearly interested in making sure that he understood what I was looking for in a new truck, He is extremely knowledgeable and professional. It was a pleasure working with him and he put me in a new truck that will definitely meet my needs. This was my first experience dealing with Nalley Toyota of Roswell and I look forward to a long and positive business relationship.

Momabouttown

Jun 20, 2016

AJ was very helpful. I went to the dealership and let him know I could not buy a car yet, but he still treated me with the same respect as when I went back to buy. Smooth buying experience.

Countermeasures-USA

Jun 17, 2016

Roth Hershiser followed up several times after my initial visit to talk about my options and was able to put together a vehicle with my requirements.

Rook999

Jun 16, 2016

Staff did a great job Both the salesman Kevin and the finance manager Will did a super job Thanks to the dealership and the personnel Ronald & Peggy Williams.

tabrez_m19

Jun 12, 2016

Being New in America with no credit history it was gonna be difficult to buy a car.But Nalley Toyota Roswell understood my case guided me specially Crystal, Chang they were very helpful and gave me perfect advise,Thank you

Kellie608

Jun 12, 2016

Before going to Nalley Toyota of Roswell, I went to the Cobb County Toyota dealership to make a purchase of a 2016 Toyota Highlander. While at the Cobb County dealership, I began discussions with the sales associate there who was rude, pretentious, and unwilling to negotiate. He was sneaky, underhanded and aggressive in his sales tactics. He was more concerned about his pockets ($) then he was getting a car suitable for my family's needs. As a result of our dealings with the sales associate, my husband and I decided to leave and go to the Nalley Toyota of Roswell dealership. There we met AJ who was very gracious in showing us the car that we were there for (Highlander) and making suggestions for alternative vehicles that might also meet our family's needs. Once we decided on the vehicle, he was very helpful in negotiating an appropriate pice and getting us a financing plan that was within our budget. He was very knowledgeable of the car that we were buying and very patient when dealing with us while we had our 14-month-old son in tow. Compared to the previous car buying experience, this one was very easy-going. I would highly recommend Nalley Toyota of Roswell when buying a car and if you have a chance, ask for AJ!

MOUNTAINEER

Jun 11, 2016

I received my 4th 4Runner in 9 years this past May. I leased the 3rd one, and bought all the others with cash.Due to my traveling experience as a Safety and Health Program consultant, my lease turn in was somewhat shocking in using the high mileage against me. Overall, I was happy with my sales rep, Kevin Smith and his willingness to work with me.Also, Mr. K. Jeffries and Brandon M. were very helpful.My only request is that they return you call back more promptly!!

shirley51

Jun 6, 2016

I was introduced to Jamie Pearce in your Service Dept several years ago. He provided exceptional service and was knowledgeable about my Highlander and made sure it was in great shape. My husband has bought several Camrys and really likes the car for business. When he survived a bad car accident where his 2014 Camry was totaled, he was protected and survived. So when we needed to replace his Camry Kevin Smith had our name and called us. He was fabulous and we picked out a silver 2016 Camry XLE on the first car we tried. It is a great car. Then when I needed to replace my Highlander, Kevin went the extra mile and found the perfect car for me. He was terrific all the way through. I am still learning all the bells and whistles on the car, but I know if I need a question answered or he needs to show me something again, I know he will. Can't remember the guy in finance we worked with both times, but he used to be a NY detective; he was great too! We have nothing but great things to say about Nalley Toyota of Roswell.Paul & Shirley Carrier

ktroseee

May 31, 2016

I had great customer service during my car purchase at Nalley Toyota. It is definitely a dealership I would recommend to other people who are in need of a new or used car. My sales person new what he was talking about and greatly informed me about my new car.

Young Park

May 28, 2016

The immediate sales rep was very responsive and friendly. Other than that there is nothing really nice about this place. If we had more time to buy my 2016 4Runner, we would definitely buy from some other dealers. Their ePrice was fair for the 2016 4Runner Limited AWD with runner board and sliding dock options but they jacked up the price on the final deal table. We tried to forget about our unpleasant experience with them since we loved our 4Runner. Here comes another surprise. They pulled a copy of our credit report three time in 2 days.

lavell58

May 25, 2016

Stacey Lowery was very great with me in buying my car. He was so great in showing me how my car work. Thanks Lavell Churchwell

Jeffbmorgan

May 25, 2016

Very good experience. A.J. was friendly and spent the time necessary to explain the difference in the vehicles I questioned him about. The paperwork, although lengthy was easy and well explained.

Robert Burnside

May 21, 2016

Everyone was friendly and service was exceptional. Will definitely consider buying my next car here. I am not a wordy guy so 25 words is

Sid

May 16, 2016

I had the best and smoothest car buying experience of my life buying the car from Nalley Toyota.Rochelle Saulsberry not just helped us but guided us in choosing the perfect car for us. You guys were so humble and generous that right on the first day of our visit we made up our mind that we are going to buy our car from you guys only. I have already started referring you guys to all my colleagues and friends as I want them to feel how good it feels when buying car from Nalley Toyota.

barbara6530

May 10, 2016

Had a very long day. Arrived before noon and left after 5 pm. Had several different personnel taking care of us during our visit. Everyone was very nice. Time for completion was much too long. Felt like we got lost somewhere.

Tacoma2016

May 8, 2016

I came in for a new Toyota Tacoma and was introduced to Kevin Jeffries. I told him exactly what I wanted and my price range. He was very friendly, patient and knowledgeable. He answered all my questions and worked hard to give me the truck I wanted with the configuration I wanted. I would gladly recommend him and his team again. It was a great experience!

A.T

May 4, 2016

They put a lot of time and patience for me on Saturday. EXCELLENT salesman Joseph.The entire sales team greeted my Brother and I, and we had got good deals.

Kristen Diana Lawrance

May 4, 2016

I went in having a pretty good idea of what I was looking for. I was not pressured into looking at other things, adding on extras, or doing anything at all other than what I wanted. I was listened to and respected by everyone I worked with, and I highly recommend this dealership. I went through three others before I found Nalley Toyota of Roswell, and I'd do it all over again without hesitation! Go check them out and enjoy the experience they offer.

S Bowen

May 4, 2016

They told us that a bolt was missing that held the brake caliper together in our 2010 Sequoia. Then they said because we could not prove we didn't somehow remove the bolt ourselves, that it was not covered under the warranty. How could we even begin to prove that?! How about you prove it didn't come from the factory this way! Dirty cheats! I fully believe it came from the factory with the bolt missing or improperly installed. Go somewhere else!! These guys are NOT trustworthy or honorable!

Scott

May 2, 2016

The entire sales team greeted my wife and I. Our personal salesman walked us through the experience and was patient and answered all questions thoroughly. We were even greeted and spoke with the dealership's general manager. A great car buying experience.

OSWALT - TACOMA

May 2, 2016

EXCELLENT salesman!! Very happy with the whole experience. Even though the original salesman was UNPROFESSIONAL, Dominic made the experience great! Thank you Roswell Toyota for a great experience.

Thomas123

May 1, 2016

I would recommend this dealership to any one in buying used or new vehicals and the service dept. A special thanks to Mathew Cohen on helping me with my new Toyota.

Murf

Apr 19, 2016

My salesman, Terrell Lee, was outstanding in all areas. He went the extra mile to satisfy me in all areas.Charles Wang in Finance also did an excellent job in explaining the myriad of forms to sign.

Dennis Mulacek

Apr 14, 2016

Brought in 07 Camry for recall before I give to daughterand at same time shopped for new Camry.Both service and new car.Derrick in svc. and Brandon, Alec in sales.

Huy Q Tran

Apr 12, 2016

Working with Kevin and Richard was very straight forward. They did not try to sell me anything I did not need nor did I feel pressure.

dp2

Apr 9, 2016

Dominic Rodgers and Jason Cruz are awesome. A-1 customer service from beginning to the end. Thanks to Jason Alston for pairing me with them to work with. Dominic was a very pleasant, respectful, knowledgeable and patient salesperson. My buying experience was the best ever, even during the financing process with Jason Cruz. Great job!

MikeO

Apr 6, 2016

I would like to take a moment to Thank you and the entire team at Nalley Toyota for a wonderful experience of buying our Toyota Sequoia. Carlos Rodriguez listened to our needs and helped us find the right car for our family. At no time did I feel pressured. He took the time to let us look at the cars we were interested in. He was knowledgeable and made the experience a pleasant one. I would also like to recognize the General Sales Manager Josh Jones who took the time to make sure that everything went smoothly. There were a few I owe items that we came back to the dealership for after the sale. Carlos and Josh continue to make sure they are being taken care of. We passed several Toyota dealerships to shop Nalley Toyota of Roswell. We definitely made the right decision and will recommend to friends and family to also make the trip when purchasing a Toyota. The product is superior and worth the money. I look forward to doing more Business in the future.Thank you again,Mike O

Isa2

Apr 5, 2016

Russell was great, very pleasant, honest, and knowledgeable.Arnold can convince you of anything but he's a great guy and seems genuine.Kevin is a sweetheart.Overall, a very pleasant experience. I went to 3 other dealerships (2 Toyotas) and this was by far the best experience. Stay away from Toyota Mariettai almost slapped the finance guy.

TotoRobles

Apr 5, 2016

I would say that this was one of the best car buying experiences we have had. Jeff Joseph, our salesperson, was very respectful and patient. We were looking for a used Lexus RX350 but they don't have any in their inventory. Instead, Jeff showed us a used 2015 BMW X3 that they just acquired. Tony Caraballo, the Manager that day, was easy to deal with and he was very straightforward. Mike Hecht, the Business Manager, was funny and friendly. These people treated us with respect and valued our time and business. Jeff continued to follow up with me after several days the deal was completed. I would not be surprised if one day JEFF will be their Best Salesperson. Overall, I highly recommend Nalley Toyota for the car business.

Uday

Mar 29, 2016

In the entire car buying process, Dominic was really friendly and patient with me, he went above and beyond to get the car I wanted and for the price I wanted. His professionalism really stood out in comparison to my experience at other dealerships. Altogether, Nally Toyota of Roswell is nice group of people, I highly recommend them for the car business.

Tommyh

Mar 29, 2016

From the moment we arrived at Nalley Toyota, we were greeted and treated as respected friends. The folks in the dealership were eager to help and to answer any questions. . .even some that could have been awkward. . .clearly and quickly. No pressure, no over-the-top claims, no razzle dazzle. Everyone there treated us like adults at every step. Upon delivery of our new Highlander, we were taken through a very thorough review of all of its features. . .and there are a lot of them Our sales rep continues to follow up to be sure we have no more questions. A great experience.

Jill Blaskow

Mar 28, 2016

Matt Cohen made our purchase easy and worry free. Matt has a vast knowledge of automobiles and was able to give us information and answers with confidence throughout the sale.Charles Wang was very informative and thorough as we signed all the paperwork.Very pleasant experience.

Lovin.Highlander

Mar 27, 2016

Friendly and very knowledgeable staff. Information was instantaneous. Sales staff and credit staff know their jobs and made the whole process remarkably pain free AND enjoyable.

Downey

Mar 26, 2016

AJ did a good job of explaining the differences between the highlander and the 4runner. AJ was helpful in explaining the features of my new vehicle.

Toledo619

Mar 23, 2016

Matt and Rich were both great! I called on a Thursday with some questions, Rick set me up with an appointment with Matt the next day. The process was the easiest I have ever had, when purchasing/leasing a vehicle. From the introduction to the Congrats, Matt was great. He went over everything I needed to know about my new truck, he went over the difference between purchase and lease (this is my first lease). I plan on moving to CO this year, but I will most definitely call Matt when it's time to trade in (Yes you can do that apparently!!) My experience at Nalley Toyota of Roswell was A++.

Lauren W

Mar 21, 2016

It was an excellent experience of buying another vehicle at Nalley Toyota of Roswell. The Sales Associate greeted me in the lot as I arrived and assisted me with finding a new vehicle immediately upon knowing my interest. AJ stayed focused and confident, is very knowledgable on the vehicle I chose and walked me through the buying process from beginning to end. I found AJ to be one one the most professional salespersons I"ve come across in many years buying cars--this is my 7th Toyota in my lifetime. Everyone I encountered in the dealership was very professional and did a great job putting an excellent car sale together for me. I am very happy with the entire experience as well as owning another Toyota vehicle.

SheaParker

Mar 21, 2016

Very upfront and honest. Willing to work with me to reach my financial expectations. Team is very personable and friendly. Exceptional warranty and maintenance coverage.

Adrienne Crawford

Mar 21, 2016

I worked with Danny Bustos and Arnold Harrison. I would definitely recommend them! Danny and Arnold went to bat for me and I had a bit of a challenging situation. They were able to get me into a brand new vehicle and take care of the negative equity in my old car and all this without a down payment and ok credit. I am truly grateful! Thanks again to Danny and Arnold and the Nalley crew!

Cherri

Mar 20, 2016

My experience with Nalley was so fulfilling. They were able to make what I thought was impossible not impossible. What all other dealerships said they could not do , they in fact went above and beyond. Now I am in a brand new 2016 Corolla & I have to thank prayer and the effort that was made collectively with the Nalley Team!! Their customer service was just simply amazing.

carolla

Mar 19, 2016

Kevin Smith was very helpful and it was an wonderful experience. He helped by explaining the car features and thanks for helping out in choosing right vehicle for us.

Sheng

Mar 17, 2016

I purchased a new 2016 4 Runner from Richard Wong he is very helpful and extremely knowledge about the vehicle and I will purchase from him again.

Lyons430

Mar 15, 2016

From beginning to end purcahsing our new Toyota Camry turned out to be the easiest vehicle purchase we've experienced. Both Kevin Smith and Jason Cruz were, professional, knowledgeable and courteous. We could not have asked or gotten better service or a better product.

N.A. Williams

Mar 13, 2016

I purchased a new 2016 Toyota 4Runner Limited from Rusty Autry. He was extremely helpful and supportive as was his Manager and Finance Manager. I was never pressured yet they provided the perfect amount of attention to my car purchase. This dealership and salesman are a model that all dealerships should follow!thanksN. A. Williams

jeepersnate

Mar 10, 2016

Thanks! Best experience I have had. Nicole Reyes was a pleasure to work with and was very knowledgeable. Jason Cruz was also very helpful to ensure I got the lowest rate possible.

Happy Customer 1

Mar 9, 2016

Richard Wong and Mike Hecht treated us well. Richard called us within hours of using the True car app. We met him later in the day and he was very knowledgeable and quick to answer our questions. Mike was very personable and worked with us to close the deal, all late on a Sunday. Very good experience.

chej.srinivas

Mar 8, 2016

I got the great help from Carlos. He helped on model selection and product information. This is the great experience to me. I felt now that Nalley is the trusted dealer.

Susan2015

Mar 7, 2016

We could not be more impressed with your car sales associate, namely Jonathan Goodrum.! Mr. Goodrum was extremely professional, efficient, informative, personable, and a fine listener to my auto needs!! He was thorough and patient in showing me many vehicles and thorough when informing me about the various options and trims. We could not be happier with the sale and the customer service which we received at Nalley Toyota. The General Sales Manager, Mr. Josh Jones and the Business manager, Jason Cruz, were also very efficient, professional, and personable in completing our vehicle purchase and answering any additional needed information or concerns. We found the process of purchasing a vehicle from Nalley Toyota to be exceptional from start to finish. We look forward to having our new Sienna van serviced by Nalley Toyota.

Joshua's gal

Mar 7, 2016

I did a lot of research before buying my 2016 RAV 4 from Nalley Toyota. As a senior citizen, widow AND a woman, I felt particularly vulnerable. This would be the first car I had purchased totally on my own. It was a 'big deal' for me! Well, I can't say enough words about how graciously I was treated from the moment I walked in the door. From friendliness to professionalism, the difference from other dealerships was obvious. Not only did I end up getting the car I wanted, but I got it for a great price. I am a committed customer of Nalley Toyota of Roswell!

moorechloe

Mar 5, 2016

I had a great experience with wonderful customer service! Everyone was extremely helpful in explaining the details of the car and which would fit me perfectly! I will definitely recommend!

Scott1955

Mar 4, 2016

Richard did a great job for me.he explained all the features well. Mike hecht did a great job in finance. All tha sales msnagers did a great job pricing my 2016 corolla s.i really am happy with the interior. It has the fake leather trim on the seats and steering wheel.

Bhell

Mar 1, 2016

I had a very pleasant buying experience at Nalley Toyota of Roswell. I have nothing but positive things to say about "AJ" and all staff I met at the dealership.Bill Hellerstedt

jnw1171

Feb 29, 2016

We have used Nalley Toyota of Roswell for the past eight years, but have noticed a great decline in the service department over the past year. Our most recent experience was taking our 1994 Toyota Short-bed truck in for clutch replacement. After spending a week calling and calling for updates (they never would call back) the truck rolls out and suppose to be ready. Less than seven days later, the truck wont go so we take it back to them and they say it is the clutch again. After they review it they said everything looked like it was installed correctly and we must have broken it. Keep in mind, less than a week and it is a four cylinder engine so to get it to do any kind of burn out would take a miracle. Long story short we are out $2500 dollars and they refuse to fix an issue that had to been caused by a poor installation. They have lost our business forever.

kam4all

Feb 23, 2016

The Nalley Toyota of roswell provide me exelent service than other dealer I would recommend to every body to go there and get best service

MSM718

Feb 22, 2016

The Nalley team was outstanding! Stacey was very helpful and his knowledge about cars with extremely useful! He answered all my questions and gave recommendations after listening to my needs. Arnold the Finance Director was outstanding! He worked fast and didn't have me waiting at the dealership all night. The Nalley team help me out of a bad situation and I'm very grateful. I looking forward to buying another car from them in 12 months !Thanks again for the outstanding customer service! This was by far my best dealership experience!

cbowen48

Feb 20, 2016

Danny and his team of professionals were incredible. They are knowledgable and extremely thorough. This is the 5th Toyota in our family fleet of vehicles. Nalley is my dealer.

Breising1408

Feb 17, 2016

I had ran into bad luck with sales associates at a couple of previous dealerships while trying to purchase a new vehicle. When I met Danny Bustos I informed him of my previous misfortune and he assured me that would not be the case with him. He was correct. Danny was welcoming and very informative of the vehicle I was interested in. After the test drive I fell in love with the vehicle and he made sure I drove it home that day. Next time I purchase a vehicle I hope Danny is still selling cars because I will definitely do business with him again.

RyanAndApril

Feb 15, 2016

Our entire experience was outstanding, from beginning to end. Kevin and the team went out of their way to get us into exactly the right car for our family. We won't buy a car anywhere else.

Big dawg85

Feb 15, 2016

Purchased 2016 Tacoma from salesman Richard Wong. I HIGHLY RECOMMEND RICHARD WONG. Mr. Wong was knowledgeable, personable, professional, and presented no pressure during the transaction. Mr. Wong kept me updated until the truck arrived. Overall a great experience. He was a just a great guy to work with.

deano

Feb 11, 2016

I contacted Nalley Toyota of Roswell as they were one of two dealerships that responded to my USAA purchase inquiry for a 2016 Toyota Camry LE. From my initial phone call with Richard Warren through my actual visit and eventual purchase of a 2016 Camry SE I never felt pressured or coerced (as I have previously at other dealerships). This experience was more about them trying to locate the vehicle that was just right for me and then making the actual purchase of the vehicle seem like a win-win for both them and me. I was very satisfied that I was able to acquire a great vehicle at a great value. Richard stayed true to his commitment of making this a positive experience and I would not hesitate to recommend Nalley Toyota of Roswell and Richard to my close friends or family. This is truly the place to go for a new Toyota and I am thankful to them for their professionalism and honesty.

blackstone_craig

Feb 11, 2016

I had a great experience when I came to get a lease for a 2016 Toyota Tacoma. Matthew Cohen made my car buying experience the best I have ever had. the process went smoothly and in a timely manor.

San

Feb 2, 2016

I will have to admit, I never had a great car buying experience in the past, but buying a car from Nally Toyota was completely a different experience, it was exceptional. I think the credit goes to the entire team for being very professional. It was a great pleasure working with Kevin Jeffries, Jason Cruz, Dick Warren and Alexandra Mele.

Tj

Jan 31, 2016

Come to service my car ,cause the maintenance light on and have coupon but he said can't use that and it's gonna cost around $300.00(it's new car so supposed to be no charge till 65.000 miles)So cancelled it .and his unhappy tell to go outside wait for the car didn't even call me when they brought the car back.So I just left when I saw my carCall the other places world toyota where we bought the car from but a bit further they said no charge.Anyway thank you so much for your service..................................

Jameilah Torres

Jan 27, 2016

This was my first time buying a car. The team involved helped make it memorable. Everyone involved made sure I got exactly what I wanted, at a great price and within the time I requested. All of my questions were answered and everything else was well explained. It was a painless process and I've already recommended the team to my boss for her new car. I truly appreciate the extra effort and time put into the purchase of my car! Thanks Nalley Toyota of Roswell!

Silverrav

Jan 22, 2016

Richard Warren and Mike Hendrix both did a fine job. Low key, professional, competent.One event did not sit well with me. While we were trying to come to agreement on the final price of a new car, your Sales Manger, Robert Gagliardi told me that your dealership's showroom had lost $110,000 last month. I could have said many things. I held up my hands, smiled and said, "I believe everythiny you tell me." Well, I didn't and I don't! I thought his comment was, at best, uneducated. At worst, insulting. I'm glad I never saw or spoke to him again.

LastCallBandAtlanta

Jan 17, 2016

Just wanted to thank Nalley Toyota Of Roswell. Truly and exceptional experience. Normally do not write comments unless unpleasant, however, over and above service. Rich Trupia was extremely easy to work with, make you feel comfortable and his salesman Richard Warren was also great! Period. I could go on and on but you want a great experience instead of a "car salesman" dreaded experience, Check out Richard Warren and Rich Trupia

love my car

Jan 16, 2016

Friendly and helpful staff. Drove 1hr 30 m to buy from this dealership. Would do it again. Michael very helpful explaining the options to me. Love my new Highlander.

Khamdi R Amurshayev

Jan 15, 2016

Friendly and nice people. Took care of me right away. Tgey helped me funance a car at the right price with a low interest rate.

Shrauger

Jan 11, 2016

I found the vehicle online at cars.com. I responded to the listing and a sales person called me to schedule an appointment. Jay Joyce did great job, was extremely helpful and also help fix a small problem with the vehicle. When I'm in the market again, I know I can rely on Jay and Nalley Toyota to get a great deal and take care of their customers!

Richard

Jan 10, 2016

Danny Bustos did just what I asked him to do & went beyond my expectations. Was as good a car buying experience that I could have asked for. I was very pleased with DAnny & the rest of the Nalley team. Good company!

artgirl

Jan 7, 2016

Great experience got the deal close to what I was looking for on my car. Friendly and easy to work with. Nice staff pleasent to work with

ty110

Jan 6, 2016

This was a pretty good experience,it took about 3 hours to complete the deal. It was no hassle. I appreciate the work that was done to get me into the vehicle that I wanted.

hawkeye

Jan 4, 2016

8 days after purchase still waiting to be contacted for appointment to get leather installed. Made a couple of calls and told each time someone will contact me. Charged $200 for floor mats that cost $99 if I bought from parts personally. Whats funny, initially salesman tried to charge me $400 for the floor mats.

toyotalooker

Jan 1, 2016

Very satisfied with the overall professional treatment of every person we had contact at Nalley Toyota Of Roswell. My next car for sure will be bough at Nalley Toyota Of Roswell.

stacymp1

Jan 1, 2016

We had a great experience leasing a new car at Nalley Toyota. Everyone was professional and friendly. We were able to reach a fair agreement.

gnj73

Dec 31, 2015

Stacey was able to find the perfect car. His expertise and professionalism made my car buying experience a smooth process. Additional staff, Branch Manager and Dealer Manager were polite and great as well. Overall GREAT Experience. Thank you,Satisfied Customer W. Johnson

Cpfb

Dec 31, 2015

My family needed a vehicle and needed it before March 1st as we were turning in a car on a lease. We were trying to decide between new & used, truck or minivan. We were going to have to take a few trips in 2016 so a minivan seemed the best way to go. We went to Nalley Toyota of Roswell on a Sunday and was helped by Dennis right away. He showed us the new stock and based on the prices, was in the LE market. After working with Dennis and Doc, we had decided to re-think new and used and possibly go look at other brands (Honda). After looking online and test driving a Honda, we were back at Nalley lot on Wednesday. I had been working with Jay online and managed to run into him when we were looking for Dennis. We looked at a few 2015 XLE's that were used with low mileage. We decided on one that was in great shape with only 12K miles. We worked with Jay and managed to get the price close to our target. We already had financing in hand but their Business manager, Jason, worked with us and get a better term and rate making our monthly payment much closer to our happy place.This will be our fifth Toyota since thee late 80's and probably the best experience we had purchasing a used (new) vehicle. Great Dealership. Have been going there since 2002. This is our second purchase from this location but our first with Nalley (Used to be Roswell Toyota). Really happy with everybody there and will be going back for service and purchases for a long time to come!

LifeIsBeautiful

Dec 30, 2015

Very rude behavior by sales person. Its very shocking that somebody even behave like this to any stranger. Can you believe if sales person telling to your family member, who are you ? I don't asked for your opinion. Nobody expect respectful behavior but not even disrespectful. worst experience !!

Caylus

Dec 25, 2015

The sales associate sent me an accurate price via email, had a vehicle ready for me too drive when I arrived, and promptly took my order with a minimal amount of cross selling (fabric protection services) and zero up selling which I liked. He did not try to put me in a more expensive vehicle or push for dealer financing. I recommend this dealership for a pain free experience.

Me

Dec 24, 2015

Marcos was great not only with the service but also with his attention to details

franny1st

Dec 21, 2015

My letter to the sales rep that called us several times Hello Taylor H Adkins,Just wanted to let you know that we showed up for the appointment on Sunday.We were very disappointed as our understanding was that we would be presented with options to choose from, to review what programs and financing are available.The rep, not sure if it was AJ Nihad or not as my husband got there first, did not have anything available for us to review or look at. We were treated as though we were new buyers and what did we want? We did not want to spend the time starting from the beginning a new customer as you have all our information already.In the event that you can offer us some options when we arrive we may come back to review but at this point it would not be until after the holidays.Bad experience,Frances DuChene

David from Roswell

Dec 21, 2015

I was very pleased with my recent new car buying experience at Nalley Toyota. I stopped by 6 times over the past 2 months investigating the new Highlanders. I also stopped by a few other local Toyota dealerships. Afterwards, they pestered me to death with emails, calls and even texts. Michael H. never did. He told me that when I was ready, he would help and that's what he did. I received a couple emails from Jason Brown, a sales manager, but he didn't over do it. And Jason had a no pressure, professional approach during negotiations. Dominic Rodgers also filled in very nicely too, when Michael was on vacation. The buying experience was pleasant. After the decision to purchase was made and the "price" was negotiated we met with Jason Alston in F&I He was very professional. No pressure to buy any extras. In fact, his low key approach worked...I wound up buying the extended warranty. Nice work Jason! If you want to take your time and make a good decision on your Toyota, go see Mike. He'll be informative and helpful but he won't bug you to death during the process.

toyota_highlander_cust

Dec 21, 2015

Working with Mr Warren was a pleasure. He was very professional, courteous and patient with us while we looked at several vehicles. I would recommend him as the best at Nalley Toyota. If I ever know someone looking for a Toyota, I will send them to Mr. Warren. We had a small incident with one of the sales managers during our first visit, but GM Mike Balog immediately addressed our concern, made us a great deal and earned our business. He is truly a class act in the car business. This was a great addition to our holiday shopping experience.

Muriel Malcolm Pittaluga

Dec 19, 2015

Though it took longer than anticipated to complete the repair, I have to consider it was a busy Sunday afternoon. However, the service was well done and in time before closing hours.

sbirukov

Dec 19, 2015

Everything was quick and easy, fair price on the web site, a lot of inventory, so they easily found trim I wanted with packages I wanted

Hugh Higgins

Dec 16, 2015

My service writer estimated the service to take an hour and a half. The estimate was perfect. Great experience.

88sundays

Dec 16, 2015

Traded in a 2009 Toyota Sienna and bought a new 2015 Toyota Sienna. The dealership was nice. Sales was not pushy and provided multiple options

subie123

Dec 15, 2015

I went in with an understanding of what my trade in was worth, the value of the vehicle I was looking to buy, and an approximate interest rate that I felt I should qualify for.After the test drive it was a quick discussion with my sales associate to reach a spot where both of us were happy with the numbers.I did not feel at all like the dealer was trying to take advantage of me. If I am still in the area the next time I am looking to buy a car, Nalley Toyota will absolutely be a dealer that I visit.

Jon Hester

Dec 14, 2015

3 front end alignments from my regular mechanic and vehicle kept pulling to one side. Mechanic was unable to get the vehicle to connect to diagnostic machine to fix the electronic yaw(?). Dealer told me mechanic just didn't have the right equipment. After a front in alignment from the dealer, issue still remains. Makes me wonder if the dealer knew what they were talking about to begin with.

Mark Harrison

Dec 14, 2015

Nice smooth purchasing experience. Manager was definitely worked with us and we got the deal we wanted. I am going back next month to purchase another vehicle.

Jodie

Dec 14, 2015

I made my appointment to have my vehicle serviced online and did it within 1 minute or less. Dropped off my car and the shuttle took me back to work, again within minutes. My car was there for a regular service maintenance and they completed the work within an hour or so. The staff was friendly and my overall experience was excellent.

Angelina

Dec 14, 2015

Our experience was fabulous! The staff was so incredibly friendly and we couldn't be happier with our brand new Toyota Camry!

BFalero

Dec 14, 2015

I highly recommend this location to all present and future car buyers! Not only was I greeted within 30 seconds of my arrival but the level of customer service from the moment I was greeted to the moment I drove off the lot in my new Rav-4 was exceptional. I am a first time Toyota car buyer and I feel very strongly that I have made the right choice to join in on what this Toyota family has to offer. I not only drove away with a wonderful car but I drove away with an unforgettable experience as a first time NEW car buyer. With all the services, warranties and specials they offer it was hard not to choose Toyota over other car dealers in the area.

beautymepink

Dec 14, 2015

I must say that this has been the best car buying experience I have ever had. The employees that I had the please if working with was Mr. Dick Warren and Mr. Jason Cruz. Mr. Warren and Mr. Cruz was very helpful and knowledgeable of the services being offered and about the vehicle I was looking to purchasing. Mr. Warren did a great job at explaining al the features of the Camry and ensure that I felt comfortable with the features before I drove off the lot. Also, Mr. Cruz explained and ensure that I understood all the document I was signing and did a great job at answering all of my question. I would definitely recommend Nalley Toyota of Roswell and especially Mr. Dick Warren and Mr. Jason Cruz.

Eugene D.

Dec 11, 2015

I was there to do a regular service for the 2012 Coralla I purchased for Nalley Toyolla and I am satisfied with the services they offered.

clr64

Dec 11, 2015

This was the best car buying experience we have ever had! Our salesman, Matt Cohen, was awesome!He was very knowledgeable about all the features of the cars we were considering and was very helpful during our decision making process. This dealership has a very welcoming and friendly atmosphere.

xxxxx

Dec 10, 2015

Everything was great with the exception of the person behind the counter, doing coffee, snacks, etc. This is not the first time I have found this individual less than responsive, non smiling, and acts like your request is an imposition. Other times, I had to wait for about 10 minutes for the person to even appear. Otherwise a good experience.

Sonya Buckley

Dec 9, 2015

Service account manager was excellent. Rob xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Christina Stepherson

Dec 9, 2015

Very nice and excellent advisor, very knowledgeable in every way of the aspects

JMH77

Dec 9, 2015

These guys were great! Nicole Reyes was my sales person... she was very friendly, helpful, and educated on the product. Jason Hedrick assisted me with all customer service concerns and was absolutely the most helpful person I've ever dealt with in the car business. I also had the pleasure of speaking with Josh, the shop foreman... he is as professional as it gets! The facility is clean, organized, well maintained, and staffed with an awesome team! My overall buying / service experience was perfect. I would certainly send my friends and family to see the folks at Nalley Toyota in Roswell! Great job, and thank you!

Arnitral-Macon

Dec 8, 2015

I drove from Macon GA to purchase an 2016 Toyota Camry. I received a great deal on the car and it was worth the drive. All the staff members was helpful in whatever way that they was needed. I know I will not be buying a new car anytime soon but Nalley Toyota of Roswell will be my choice in the future.

John Mcelfresh

Dec 8, 2015

Service Tech met me at my appointment time and they took over from there.

Anna Marie

Dec 8, 2015

Our salesperson was excellent . Another guy who came up and gave me tips wS also very courteous. So all good.

Magen80

Dec 8, 2015

I was shopping for a used car but left the dealership with an offer on a brand new car. Was glad to get the offer and save money on my monthly payments. The two other dealerships I walked out of never even gave me that option.

Julie KB

Dec 6, 2015

Derek at Nalley Roswell Toyota in Roswell GA was very helpful--I had a flat and arrived with no appointment. He was quick to assist and get my problem taken care of. Thank you!

Issam Khouri

Dec 5, 2015

washed and vacuumed my car; wait time was no excessive and I was kept informed of the status

Gary S

Dec 5, 2015

Purchased a Toyota Venza. Was looking for a low mileage year or two old. Salesperson called back and we set up appointment. Had vehicles ready to drive. Test drove car where salesman pointed out most features. Had relatively low miles and got a fair discount. Credit person was also knowledgeable and quick. Made transaction smooth. Good experience. Would recommend.

Joseph Morabit

Dec 5, 2015

Received customer satisfaction. Repairs done when promised. Steven Manley provided perfect customer care.

Leslie Doehring

Dec 5, 2015

accommodating and pleasant. service advisor followed up.

amansell

Dec 5, 2015

We recently purchased a used car at Nalley. Danny Bustos was very helpful, answered all my questions via email & worked with our schedule with a baby. He was also very knowledgeable about the vehicle even though it is not a Toyota. Jason Cruz did the closing paperwork & was also very knowledgeable, friendly & efficient. Thanks for a great experience!

Aaron Stieglitz

Dec 4, 2015

Friendly Service, Pleasant facilities. Car was taken in immediately and serviced in a timely fashion.

Chinwe & Philip Effiong

Dec 4, 2015

My experience at Nalley yesterday (12/3) was exceptional. I was treated with absolute dignity and professionalism by Calen Slay, my advisor. My wait was very short, during which I enjoyed a cup of free coffee. As always, Nalley's service was outstanding and its staff proved that customers always come first! I can't wait to do more business with Nalley!!

Reggie Salley

Dec 4, 2015

The price that i was quoted was less than what my bill was after the work was completed. I only brought my vehicle here because they had the cheapest price. I called about a price for the part and was quoted $77 but when installed it was $111. The labor was quoted as $190 and it was actually higher. If not for the black friday 30% discount, i would have been in deep water.

Laura Cole

Dec 4, 2015

I had repairs made due to damage made by another repair shop, and tire rotation. Customer Service were very friendly, technician did a great job too.

Alex

Dec 4, 2015

Service Dept. has been maintaining our 13 yr old 4 runner for many years now and will do so for many more years.

Mike Yessick

Dec 4, 2015

Called and made an appointment for the next day at 7:00 A.M. was there a little early.My service rep was not there yet but the one on duty said she would help until my guy arrived. He got there at the appointment time and we discussed the issue I had. The car was repaired in 30 minutes and I was on my way to work.

Patricia Palmer

Dec 4, 2015

Starting a weekend morning getting my car serviced isn't my favorite thing to do (I doubt the service techs like it, either), but my experience at Nalley Toyota was ideal. Service Manager Richard checked me in asap, and I was out the door within an hour (as promised). The free coffee bar and free Wifi was a nice way to wait, too, Thanks, Richard! And thanks to the always-busy techs who took care of me.

Dan88

Dec 4, 2015

We dealt with Danny, he was very helpful through out the process. We drove three hours to deal with Danny because he responded to our every question in a timely manner and helped us any way he could.

Mini Mom 123

Dec 4, 2015

Danny was a terrific salesperson. He worked with my complicated travel schedule and even brought the papers for me to sign right to my home. He is a gentleman and did not pressure me in any way to make the decision to purchase the car. I would deal with him again and I would recommend him to anyone wishing for a great car buying experience.

James Crawford

Dec 3, 2015

I really enjoy getting my car serviced here! The facilities are great, the staff is friendly and service is done quickly!

Loeghman Nejad

Dec 3, 2015

I took my car for recall issues. They handled it professionally from the first call to repairs to delivery. There was no pressure to sell me additional services while my car was being fixed.

BPatty

Dec 2, 2015

Helpful. A bit expensive, but I guess that's what you get from the dealer.

Thomas Warren

Dec 2, 2015

This dealership consistently provides poor service. It took an entire day to replace a tire on my vehicle. The facility is adequate but not customer centric. It took a long time just to get coffee.I also bring my 06 Prius to this dealership. Recently it experienced a catastrophic failure. It began experiencing random misfires. When I first brought it in with the engine light on i was told that it needed oil. Eventually I was told that it needed a new engine! I said how could we get to this since I bring it for all of it's scheduled maintenance. They said I was late once! I paid $7000 to have the engine replaced. This took over a month! When I got the car back the gas tank was empty and the car was dirty. I drove it home and the light came on again! I brought it back and had to be given a loaner. Even this process took a long time. As a customer who spent $7000 on service I feel that I was treated poorly. I had to bring the corrolla here since it is a company pool car but I will NEVER bring my Prius back here nor any other Toyota for service. I didn't even get a survey for my Prius! I would never ever recommend this dealership to anyone.

Beverly S

Dec 2, 2015

Recently bought my third Toyota from Nalley. Never even considered checking other dealerships. Why would I? Have always had great service. The staff has always taken great care of me, without exception. They have never made me feel embarrassed by my silly questions and lack of auto knowledge. I have great confidence in Nalley Toyota of Roswell.I was having my Camry serviced before taking a trip. While waiting I decided to walk around the new cars. I've been interested in an hybrid car for some time but thought the Prius might be too small. I was not aware of the Prius v. There it was, the perfect size! I bought it and within a week I drove it to Texas from Georgia. What a pleasure! Very comfortable and fun to drive. I'm short so always drive with a pillow but no longer. Seat is perfect for me with great visibility. Love having the multi-information display in the middle. Much more convenient than looking through the steering wheel. Had plenty of room for transporting a rocking chair, Fugi poles (from climbing Mt Fugi many years ago), framed pictures and two suitcases. Love my Prius v and am getting ready for another road trip.

Janice Baldwin

Dec 2, 2015

I was very pleased with the buying experience that I had with my salesperson,,, Kevin Smith. He was very knowledgeable about the car that I purchased and informed me that if I had any questions whatsoever about the car that I could call anytime and he would be happy to help.

J Rush

Dec 2, 2015

I want to express my sincere thanks to the amazing team at Nalley Toyota of Roswell! After a recent car accident, I found myself in desperate need of a new vehicle. As a single mother with a single income, I wasnt sure exactly how I was going to be able to purchase a new car or manage a new car payment but I was blessed to received assistance from my good friends Debi and Chuck Hoover. Debi, who works at Asbury Motors, allowed me to view vehicles through her network website, identify a car that I was interested in, then she contacted the Dealership to advise that I would be coming by along with her husband Chuck who provided much needed moral support. Upon arrival at the Nalley Dealership, we were greeted by the GM, Mr. Gagliardi, who extended his hand and guaranteed that his team would be able to assist me in finding my perfect car. He then introduced us to his Finance team and put me in the capable hands of his #1 salesman Richard Warren who took time and great care in finding out about my situation. Without pressure I was allowed to test drive several cars on the lot until I found MY car. Once selected, the Finance Manager, Michael Hecht was able to secure me a great deal and provide me the opportunity of car ownership with a payment that I could afford. After signing the paperwork and being given the keys, Richard made sure that I was completely satisfied and even took the time to help me set up my Bluetooth. The level of service I received during this process made my car buying experience with this team truly exceptional! I have been blessed by my friends and the team at Nalley and am so grateful and thankful!!! I would highly recommend Nalley Toyota of Roswell without hesitation!!

Fred B

Dec 2, 2015

Our custmer service rep Jimmy Snyder takes good care of his customers and is knowledgeable.

Wayne Wiggleton

Dec 2, 2015

Great Service. Even though they had computer issues when I checked in, it did not slow down the process or the time I spent for the service.

Sharonda Zackery

Dec 2, 2015

EXCELLENT SERIVCE NO WAIT LOVE THE REPS GREAT FACILITES FREE SNACKS

Monica Hunt

Dec 1, 2015

Derrick Howard did an excellent job of servicing my car and assisting me with questions.

Dealer

Dec 1, 2015

The staff was not helpful. They didn't provide proper information with the purchase. Even when I went next day asking for repair they didn't respond properly. I have to call them multiple times.

Nina Altman

Dec 1, 2015

They had me in and out in less than an hour for the 5,000 mile service.

V. Carroll

Dec 1, 2015

Great experience from the drive in, the service advisor (Derrick) excellent, to driving out with a serviced and clean car in a resonance amount of time. Facility clean and comfortable.

Dianne Shelton

Dec 1, 2015

Excellent service and a very comfortable, spacious waiting area.

William Jones III

Dec 1, 2015

This is the second time we have purchased a car from this dealership, Nalley Toyota of Roswell. The sales person, Kevin Smith, was very friendly and made us feel comfortable thru the entire process. Buying a car is my least favorite thing to do, but they made it as painless as possible.

Brenda Colvin

Dec 1, 2015

Derrick is always great and helpful. Prompt and reliable service. Comfortable, inviting and clean guest area.

shug2014

Nov 30, 2015

I've never visited a more efficient dealership who assisted with finding me the perfect car and providing me with customer service that is unmatched!

Lizette Ortiz

Nov 30, 2015

My experience was prompt and excellent. Mr. Derrick Howard was very helpful by answering questions I had and had my car done in less than 45mins.

Meagan Soderlund

Nov 30, 2015

Best Toyota Dealership! Ask for either Jose Guzman or Angel. They are not only helpful but actually honest about what my car actually needed. They always fix my car and send me on my way as fast as possible

briankor

Nov 29, 2015

I thought we were fairly treated. There was no hype and no misleading on either the price or the options the car had. The salesman was professional, polite and very helpful. We reviewed the price of the car on the internet before we came in and I felt that our purchase price was a little better than the internet pricing.

Linda McQueeney

Nov 29, 2015

Follow up was great and not too pushy during each of my visits. General Manager cared and made a phone call each time I was in, which was 3 visits. Richard Wong cared but to aggressive. He had my new car ready on the day and time that I purchased which was greatly appreciated.

TiffanyK

Nov 29, 2015

I hate car shopping honestly but Dock and Terrell made it much easier

Muriel Pittaluga

Nov 29, 2015

The staff was attentive and the repair service was well done.

Dean Pala

Nov 29, 2015

Only went down there thinking I would get an oil change. Wasnt included.

styrlick

Nov 28, 2015

I originally spoke to Kevin on the phone. He informed me of the internet sales. When I got to the dealership it was pretty much a "done deal". I am happy there is one Toyota dealership in Atlanta that is honest.

Rehan Qadri

Nov 28, 2015

I recently moved to Alpharetta, GA from Los Angeles, CA. I was very concerned about my automobile service and regular maintenance. I took my car to NALEY Toyota following our arrival and was very pleased with service and continuation of regular and scheduled maintenance for our Prius.

Julia N

Nov 28, 2015

I was in and out within 45 minutes after arriving.

Mary from Marietta GA

Nov 28, 2015

My problem with my tire was dealt with immediately and the charge was very reasonable.

Alexis Birts

Nov 28, 2015

Car was brought in for what I thought was a battery issue. The car would not crank. Had the car towed to Nalley Toyota for service. My service rep Derrick said he would take care of everything. The car crunk several times, but Derrick ran several diagnostic test anyway. After keeping the car over night the mechanic still couldn't find the issue. I picked up the car and had no issues since. Thank you Derrick and Nalley Toyota for a job well done!

Peter

Nov 28, 2015

Cheri is the best. Give her a raise. She should train 'em all, but don't promote her We don't want to lose her

Annoyed customer

Nov 27, 2015

They badger you with emails until you fill this out. Hopefully the emails will now stop. Only took it to the dealer because it was a recall. Will continue to use my independent garage so I am not bothered by emails every day after the service

Constance Keith

Nov 27, 2015

As a customer the service reps treat you well. However I think the wait is far too long. Almost 2 hours for an oil change and tire rotation. I'm better off going to Kaufmann for that. I'd like to be told that it's a busy time or a slow time before I schedule the appointment. It was packed and the service rep I usually see was overwhelmed and passed me off to another rep.

Bob Riverman

Nov 27, 2015

needed oil change, came in unannounced on a SUN.... they (Cheri) did ALL within 45 minutes. Very impressive.bob

Deepa

Nov 26, 2015

Excellent customer service during buying and service. Service wait time is not more than 40 mins

Marianne Armistead

Nov 26, 2015

Makes maintaining. My car a pleasure! Great service, pleasant people, lovely facility,prompt . Really outshines other Toyota dealerships in the area.

Andrea Vernon

Nov 25, 2015

Always excellent service and customer service. They are also considerate in the process of scheduling services as I can afford them and are never pushy!

Betty Thrash

Nov 25, 2015

I purchased a Honda Odyssey, from Nalley Lexus Roswell, which came from your location. I have never visited your store.

Barry Davis

Nov 24, 2015

I have had a rattle/chatter while driving on rough surfaces. I scheduled the car for a service appt which was taken in by Steve Manley right on schedule during the hectic holiday week.I had a pretty good idea of the likely source of the noise and the technician addressed that area. 90 minutes later the car was returned to me. I took a look and noted that the area in question was not entirely addressed. While difficult to squeeze me in for more shop time, within an hour another attempt was made and complete.We won't be certain that the fix will solve the rattle until some driving, the effort and willingness to satisfy the customer was the overlying point of my high marks to Steve and his co-workers. I will not hesitate to recommend or use Nalley Toyota Roswell or again.

Robert Seckington

Nov 23, 2015

Friendly, quick and nice waiting area with snacks/drinks/TV

Valdemar Areias

Nov 23, 2015

Caylon, your service rep is helpful and knowledgeable. I will ask for him everytime I need service. I do, however, shutter at your repair costs.

Marjory Johnson

Nov 23, 2015

Transportation was given to me while I waited for service. They took me home and then back to the dealership for car pickup. Thank you!

shakenmartini

Nov 22, 2015

Matthew made my car buying experience a pleasure. IKR? I said it.... Pleasure. He was honest and he even helped me returning my rental. If I ever need another car I'm looking for him. Jason Cruz was also fantastic to work with!

Jack W.

Nov 22, 2015

Nalley offers a very clean and high quality customer waiting area when you wait on-site for service. Free coffee and high-speed wireless Internet are nice features!

Steelij2012

Nov 21, 2015

We have purchased three new vehicles from this dealership in the last three years and we will continue to use them for their low prices and great service.

TARIK VEYSOGLU

Nov 21, 2015

Very pleased with the price, process and experience from beginniing to end.

Mansin

Nov 20, 2015

Service was good. I took my vehicle in for a recall that needed to be taken care off.

kaymoore34

Nov 20, 2015

We were thoroughly impressed with how well-informed we were before even stepping foot into Nalley. They provided us with a detailed quote that helped us make our decision for our purchase. We let them know what day we wanted to purchase our new vehicle, and they had everything ready for us when we came in. We left very happy!!

knchalhoub

Nov 20, 2015

Everyone who I spoke to was clear and was willing to help me make the best decision for me. I walked away with a fantastic car and a great experience.

BradB

Nov 20, 2015

I dropped my Tacoma off for it's 45000 mile service and received the excellent customer service and repairs that I have come to expect from Nalley Toyota. The truck was cleaned and all service and repairs were delivered on time and exactly as described. The service manager was polite, likeable and responsive to my needs.Thanks for the continued excellent service.

Srinivasa T

Nov 20, 2015

I have been taking my toyotas this place for service for the last 9-10 years. It is always been nice experience. No issues with the work..

Nguyen Nguyen

Nov 18, 2015

Really nice place to go shopping for a new car! Recommend everyone!!!

Jason Boles

Nov 18, 2015

It is really appreciated that when you set an appointment, the service is expecting you, ready for you and has the team standing ready to take action. My Service Advisor was focused on what was important to me, took time to explain details but moved efficiently without dragging out discussions that did not interest me or that were too detailed. The facilities were clean and comfortable. When I serviced my last car, a Mercedes, it took 45-minutes to get through the process and leave in the loaner. While I was disappointed there wasn't a loaner, in 45-minutes, with a complimentary coffee in the lounge where it was comfortable enough to make business calls and log into wifi, I was on my way with the work complete.

Douglas Waybne Light

Nov 17, 2015

Nalley Roswell (Toyota) is a premium dealership with so many things right about it. I have tried a couple of other dealerships, but none compare. Service advisors very helpful, seldom, if ever pushy, and explain everything in detail. On this occasion, Steve even installed some windshield wipers personally that I brought along. Doesn't get any better than that. It would take something really big to get me to change. Both our cars are Toyotas. And we are well on our way to driving them for 200k miles each. And I have no doubt they'll reach that milestone with ease. Both cars, one a 2005 Sequoia, still looks reasonably new, inside and out. Back windshield wiper on Sequoia doesn't work and hasn't for years. Unfortunately the design flaw of where they put the motor and how expensive it is to change have forced me not to replace it. Same with the sensor for one of the low tire pressure indicators. I have to put up with it flashing and telling me tire pressure is low,when it isn't, and the cost is $55 to get it to work. Another design flaw. But there haven't been too many of those over 11 years for the Sequoia.

Shak

Nov 17, 2015

The service was very good and our sales person was pretty efficient and honest. Would definitely recommend this dealership to others. Got a very good deal due to the Toyotathon special going on right now.

around town

Nov 16, 2015

Fantastic service. My SUV hasn't driven so well since the day we bought it!

Bonnie Wallace

Nov 16, 2015

I got my oil changed and my tires rotated here. I arrived before my appointment, and they were very good about getting my car in to be serviced fast. The people were all very friendly.

Kenny P

Nov 16, 2015

10/21 - After negotiating a deal on a Tacoma that I just test drove they informed me it was a pre-order and was already sold but they could get one from incoming inventory. 10/32 - They located one for me that was due to show up Dec. 7th. 11/9 - I inquired about the status since Toyota's website now showed it as Dec. 14th and also asked them to check on a VIN I provided to see if they could get it. They explained it was already sold and assured me it would not take that long for my truck to come in. 11/14 - Another week went by and the website showed Dec. 21st. I went in to the dealership to see if we could search for an alternate color vehicle that might be available sooner and was essentially told they were too busy and someone would contact me on Monday. I informed them I had a line on a truck in TN, which they said they couldn't get, but I agreed to wait until Monday and take the risk if this fell through that I stand the chance of loosing the other vehichle. 11/15 - I had a friend in the business on the West Coast pull the details on my VIN and found out the vehicle I had ordered was damaged at the factory. 11/16 - I informed the dealership, via email, of what I had found out and asked if they could provide details on the damage and how it was being repaired. The response I got was absurd. I was promptly informed I should buy my truck from my friend on the West Coast. They provided confirmation the truck had damage, told me that my deposit would be "cheerfully" refunded and informed me that "we think it's best if we part as friends". I noticed the GM was brought into this thread and honestly expected "level heads" to interrupt and work this out. I replied, stating my observations of the transaction so far and ended with a bit of sarcasm. "Please refund my deposit and you can take your toys and go home now." The GM quickly chimed in with "Your refund will be refunded immediately." and wished me a happy Thanksgiving. I have never had this type of response from anyone I have done business with in the past. I assure you all of my correspondences were appropriate and non-threatening in nature. I am level headed and respectful, especially when it comes to business. I'm sure this is an exception but from my experience it doesn't take much effort for this dealership to cut their "gains" and move on to easier sales. 2016 Tacoma's are a hard to get commodity right now and apparently a handful of correspondence between customer and dealer and it's no longer worth the aggravation of dealing with. If you're in the market you'll probably be better served by other dealers in the area. Not the "World Class Experience" they strive for. Kenny

Mike Caffrey

Nov 16, 2015

Always easy working with these guys. If I wait, I get free snacks, wifi for working, and a comfortable atmosphere to get something done.

Mathew John

Nov 16, 2015

Marcus took care of me and my Toyota Highlander and I felt that I was a VIP customer. The facility has a coffee bar and plenty of space to work or just sit and read. I definitely will be bringing my HIghlander back for any service needs.

Carl Meyer

Nov 16, 2015

Nalley consistently provides the best service experience I have had in 50 years of driving. Outstanding throughout the whole process. Friendly, courteous, knowledgeable, efficient.Above all, they are honest and have earned my trust.Steve Manley was my most recent service representative... He was excellent.Thank you.

k3nnyP

Nov 16, 2015

10/21 - After negotiating a deal on a Tacoma that I just test drove they informed me it was a pre-order and was already sold but they could get one from incoming inventory. 10/32 - They located one for me that was due to show up Dec. 7th. 11/9 - I inquired about the status since Toyota's website now showed it as Dec. 14th and also asked them to check on a VIN I provided to see if they could get it. They explained it was already sold and assured me it would not take that long for my truck to come in. 11/14 - Another week went by and the website showed Dec. 21st. I went in to the dealership to see if we could search for an alternate color vehicle that might be available sooner and was essentially told they were too busy and someone would contact me on Monday. I informed them I had a line on a truck in TN, which they said they couldn't get, but I agreed to wait until Monday and take the risk if this fell through that I stand the chance of loosing the other vehichle.11/15 - I had a friend in the business on the West Coast pull the details on my VIN and found out the vehicle I had ordered was damaged at the factory. 11/16 - I informed the dealership, via email, of what I had found out and asked if they could provide details on the damage and how it was being repaired. The response I got was absurd. I was promptly informed I should buy my truck from my friend on the West Coast. They provided confirmation the truck had damage, told me that my deposit would be "cheerfully" refunded and informed me that "we think it's best if we part as friends".I noticed the GM was brought into this thread and honestly expected "level heads" to interrupt and work this out. I replied, stating my observations of the transaction so far and ended with a bit of sarcasm. "Please refund my deposit and you can take your toys and go home now."The GM quickly chimed in with "Your refund will be refunded immediately." and wished me a happy Thanksgiving.I have never had this type of response from anyone I have done business with in the past. I assure you all of my correspondences were appropriate and non-threatening in nature. I am level headed and respectful, especially when it comes to business. I'm sure this is an exception but from my experience it doesn't take much effort for this dealership to cut their "gains" and move on to easier sales. 2016 Tacoma's are a hard to get commodity right now and apparently a handful of correspondence between customer and dealer and it's no longer worth the aggravation of dealing with. If you're in the market you'll probably be better served by other dealers in the area.Not the "World Class Experience" they strive for.Kenny

Mike and Suzy

Nov 15, 2015

After locating the vehicle we wanted on your online site, Stacey walked us through the test drive and buying process with an honest, no pressure approach that concentrated on our needs. Additionally, Mike was excellent describing our financial options and answering our many questions. Although the day was long due to the unexpected customer volume, our experience with the staff was great and we are extremely happy with our purchase.

allie_ollie

Nov 15, 2015

I had a PERFECT car buying experience with Danny Bustos (sales) and Jason Cruz (financing) on 11/13/2015. I found the car that I was looking for online and called late in the evening approximately 1 hour before closing time. Danny agreed to see me and show me the car even though I would be arriving close to closing time. Danny was AWESOME in person, showed me the car, answered all of my questions (and some I hadn't even thought of) and got me into the exact car I wanted. Jason was also AMAZING, getting me the finance terms that I was looking for. The dealership closes at 8:00 pm, but both gentlemen stayed until nearly 10pm to complete all of my paperwork and get me out of the door...maintaining an awesome attitude throughout the entire process. I am VERY happy with the service that I received and plan on recommending them to my friends and family in the area who are in the market for a new vehicle.

daphsdad1323

Nov 14, 2015

After searching for the Toyota Camry with the right options and packages for 2-3 weeks at other area dealerships, I was very happy to find an excellent Toyota dealership in Nalley Toyota of Roswell. I bought the car on my first visit at this dealerships after many visits at other dealerships. The Sales Advisor Kevin Smith was exceptional. He worked with me on the price without ever being pushy and yet presenting convincing options. After a day or two, I was still very happy with the price and process and that was mostly due to Kevin Smith's good sense and mindset of sending out a a happy customer and yet meet the financial needs of the dealership. Kevin Smith was also very helpful after the sale delivering the car to my home (a good distance) and helping with familiarizing my wife with features of the car. He was open to answer further questions if we needed his assistance. I must also mention than Jason Brown, the sales manager, and Mike Hecht, finance, were very cordial and helpful.

Maxcene Oreus

Nov 13, 2015

The experience I had with the service department was great

Daniel Ciavardini

Nov 13, 2015

Very efficient , was in and out in no time! Service writer was awesome1

Oleg Reznikov

Nov 13, 2015

I had 30.000 miles maintenance service for my car. All was done quickly and professionally . It was a pleasure to visit this Service Center.

Viet Nguyen

Nov 12, 2015

This time of recall was good.Last October of recall of the same Toyota Tundra without part, the written adviser let me wait for 2 hours and then said "no part". He didn't check to see if the part was in stock or not. He didn't care of customer. I was very very upset.

Jim Kidwell

Nov 12, 2015

Ease of setting up service appointment on-line and fast turn around time.

Terry

Nov 11, 2015

Competent dealership which explains the value of each service. Was able to speak with the mechanic and review exactly what was needed and why. I stills confidence in the dealershipExcellent service advisor and manager.

dtsmith69

Nov 11, 2015

Russell was outstanding, knowledgeable, helpful and polite. Quick getting me in and out as fast as possible. Any future purchases will be made with you and your team. Thank you all very much.Dale Smith

YBNALLEY

Nov 11, 2015

It was great working with Carlos Rodriguez, Sales Associate, to purchase our new car. He is very professional and friendly, and made us feel at ease when navigating through the different available options. The manager were nice and helpful as well, and they made sure they stopped by to say thank you and wish us an enjoyable ride.

Katy_Bug

Nov 11, 2015

What a great experience! AJ was very helpful, kind and patient. He helped me figure out which features I really needed and then showed me how to utilize them. He truly gives car-salesmen a good name--no constant pushing or haggling about the price at all. Thanks so much, AJ...you ROCK!

Datia Fellerman

Nov 10, 2015

It was easy to get an appointment for service.I was originally told that the service would take 1 1/2 hours..it only took 1...not sure if that is a good thing or not...as it could mean that the service technician worked too quickly and skipped items or worked not carefully...or the opposite.I did notice one issue that after coming back home my lower glove compartment in which they had to remove to replace the new air cabin filter...will not close now...and had no issues before the appointment.

Kip Hornsby

Nov 10, 2015

Recently purchased a one year old Sequoia from another large auto dealer, but came her for a service recall. I previously owned a Toyota Sienna for many years and have always used this dealership for service. I have only good things to say. They have always worked with me and gone out of their way to help me in any way they could. The staff is knowledgeable and friendly. I have never felt as is I was being taken advantage of. They have simply given their recommendations and fixed what I was willing to have fixed. It is a great dealership that I feel I can trust. Ten years I have been coming here, now with my second vehicle during that span of time and they have never let me down.

Brenda M

Nov 10, 2015

After many weeks of research and checking the OTD price from several dealerships, I decided to purchase my new 4Runner from Nalley Toyota of Roswell. The salesman located the car that I wanted with very exact options. He kept me informed every step of the process--vehicle was been delivered an d additional options installed, vehicle ready for pickup,etc. When I arrived to pick up the vehicle, I was greated by my salesman who immediately showed me my new vehicle. We did a walk around, and we took it for a test drive. The salesman helped me link my cell phone to the Nav System and showed me some other functions. Bottom line, this was a great buying experience.

MadCustomer

Nov 10, 2015

Lies ans false promises on car repair - First he was to check if the parts needed were in stock. Repair would take 4 hours; then another hour and half, then the part will be here in 30 min. But the part never arrived until the next day. Service writer out right lied about part being "on its way - day later and my car is still sitting there. Said he would call last night- didn't. Wasn't there today when I finally went to the dealer after no one returned calls, then no one answered in the service, sales, or operator offices. I went there and asked for the manager. He was called and even though he was sitting 20 feet away, he did not respond to the call. I got another guy to find him; when I notice this guy walk into the office, I went in and asked what was going on. He disappeared into the service area. Finally returned to say it would deb ready in an hour and a half - that was 11 am and it is 2:30 pm and still no call to tell me it is ready. I called owners Asbury Auto Group - agent called and hour later. Now I am waiting for her to get the dealer to call me with my car repaid and finally ready. 2 days. I tis the lies that really get me. Changed my schedule, missed a meeting, etc and still no car.

howlejb

Nov 9, 2015

From top to bottom, all the associates at this dealership treated me with respect and timeliness in this purchase. Salesman AJ Pickett was fantastic and made the experience painless. Highly recommended!

BlueMermaid

Nov 9, 2015

Sales representative Stacey Lowery was very helpful and professional, and made entire process of buying my new Toyota Rav4 convenient and pleasant. I will definitely recommend him to my friends and family.

Dale Burney

Nov 7, 2015

This is my 2nd time visiting dealership for my scheduled maintenance service, The entire process is quite seemless. The advisors are very proffessional and knowledgeable.

Vijaykumar Vaghela

Nov 5, 2015

I had amazing experience with the service I had and the way the representative handled it.

davis_kirkland55

Nov 5, 2015

I do NOT recommend this dealership to anyone! They will tell you they need your social security number and information to "verify" who you are, and will not run your credit and then they do it anyone and it shows as a hard hit on your credit. We told them we were going through our bank and they said they still needed our social security numbers and information to verify who we are, so we gave it to one salesman and then another one came back and said that they DID run our credit and "had" to. I absolutely DO NOT recommend these liars to anyone!!! My credit shows a hard hit from these shady liars! I have already started to inform other potential buyers of this dealerships lying and misconduct. That's a few sales they have already lost. Be careful if you are considering this dealership.

Uklapps

Nov 4, 2015

The process was very smooth from start to finish. Everyone I dealt with was knowledgeable, friendly and fair.I initially contacted Rich Warren based on his review here, but ultimately ended up working with Russ. Russ was excellent. He was patient, never made me feel rushed when I asked questions, and I felt at ease during the whole experience (and to me that is as good as it can get when buying a car). He even stayed on way past closing to help me understand some of the features of the car (ie it wasn't just about the sale) I left with a new car, felt I got a fair trade in price and a good deal on the new car and never felt pressured or uncomfortable, and overall felt happy with the whole process. I thought the whole dealership was professional and would recommend them based on my buying experience.

Toyota Lady

Nov 3, 2015

quick and nice and very detailed,awesome service we be back..great personalities

Mike Yessick

Nov 3, 2015

After noticing my car losing coolant and seeing coolant around the radiator. I called and made an appointment for the next morning. I was meet when I pulled into the service bay by Steve who already knew what I was there for. After checking the car and confirming that it was the radiator, they had it ready by 9:30, good job.I have since noticed a vibrating noise in the area of the repair, I will have to take it to see if that can be fixed.

web2000

Nov 3, 2015

I want to thank Tony (Anthony Giovannitti) and Aaron Coles for such an excellent buying experience and look to buy my next their car as well.

eddie

Nov 2, 2015

Last week I bought a new car at Naelly Toyota of Roswell and it was my second car, I bought first one there three years ago.I had a great time it was really easy buy ,no pressure of any kind , I was presented with options and explained all and choose what was best for me, it was easy to make deal.

Cathryn Alexander

Nov 2, 2015

Having a remote programmed on key turned out to be challenging for Toyota service as software had just changed. They persisted and after two visits (approx. 3 hrs. each the job was completed. The service dept. employee was very conscientious in staying on top of the job and kept me informed of progress and problems associated with accomplishing it. so that I understood about the delay.

Chad Pevey

Nov 2, 2015

Had my 2014 Toyota Sienna serviced at Nalley Toyota of Roswell. Very impressed with the level of service specifically the amount of time it took to have my car ready. Steve Nowak took very good care of me. Highly recommend Nalley Toyota of Roswell.

RedToyota

Nov 2, 2015

We have purchased 3 vehicles from this dealership, 2000 Avalon, 2014 Avalon and just recently a 2016 Camry. All purchases were handled very professionally. The sales Associates who helped us, Richard Wong and Nihad Ajanic were very knowledgeable about the type of vehicle we were looking for and were extremely helpful with locating this vehicle for us. The finance manage, Michael Hecht, handled our paperwork and had us financed and on our way timely. No all night waiting and signing contracts. We were very happy with that part because we had time to eat dinner before all the restaurants closed.Everyone was very helpful. We are pleased with our new Camry.

oldcarguy

Nov 1, 2015

Normally car buying is horrible experience. That was not the case at Nalley Toyota. Working with Dick Warren was quick, efficient with no high pressure tactics and ultimately quite pleasurable. They did not have the exact car/truck that I wanted but were able to get one from another dealer very quickly. Definitely changed my opinion about car buying.

fmbabs

Nov 1, 2015

I came in knowing what I wanted and Stacey provided that for me. He was very nice and helpful! I love my new car! Thanks.

Francis P Gallagher

Oct 31, 2015

2014 Lexus 450h. This was a very pleasant experience, the staff was exceptional. I will most definitely recommend this dealership to family and friends. We received "red carpet" service.

David Salad

Oct 30, 2015

we got to dealer early and they took us right away. we were kept informed on the progress. the car was finished early. it was washed and cleaned. SUPER SERVICE

popmuzik

Oct 30, 2015

I was in an automobile accident recently and had to replace my 2014 Camry. After receiving a settlement from my insurance company, I returned to Nalley Toyota of Roswell to look at the 2015-6 model year Camry's. AJ, and then Ted, took the time to listen to my request, have a car available to test drive, and then complete a sales transaction that was pleasant and free of haggling or hassling. When we were ready to complete the transaction, I met with Jason A. in the finance department and explained that we would like to purchase the vehicle outright, but were waiting on the settlement check to arrive from my insurance provider. Jason said we could leave him a check for the full amount and that he would not deposit it until we had received the insurance settlement, which I appreciated as a nice gesture and avoided having to go through the process of financing the vehicle, even for a brief period of time. I thought the sales experience at Naley Toyota of Roswell was very good and would recommend the dealership to anyone in the market for a Toyota vehicle.

Darmak00

Oct 29, 2015

I was pleased with everyone that I talked to. Everyone from the sales person to the GM were friendly and made me feel like they really cared that I was going to leave with the car I wanted for a fair price. I would definitely recommend this dealership!

sam1973

Oct 28, 2015

Staff was very knowledgeable and friendly, and truck came at a great price! Would definitely recommend and would buy from Nalley Toyota again. Thanks for the truck!

Deborah Hanson

Oct 27, 2015

The service was very good. The facilities are some of the best in the area. It is very clean and there is plenty of room to relax while your car is being serviced.

Sylvester Redmond

Oct 27, 2015

I am very pleased with the service that was rendered by the service crew at Nalley Toyota Roswell. Everyone bend over backward to make sure I am totally satisfied with the service I receive.

Joe

Oct 27, 2015

I've always been surprised when people knock the dealership for service, Nalley's prices and services have always been equal to or better than their independent competitors. Call Cheri Norry, she will make sure you are taken care of.

Kevin Cooper

Oct 27, 2015

No pressure to buy. Sales rep was eager to let me test drive the vehicle that I was eyeing. Within a week, I went back for a speedy purchase after looking at Carmax & many online sites. The price was fair, and I got a great certified warranty.

eddi3

Oct 27, 2015

In 2013 I bought a new car at Naelly Toyota and had great experience,no hustle no problems.Yesterday I came again to buy second car and same thing again, great time ,easy buy and good deal on a new car.Salesman A.J. was professional, polite and presented me with all options and let me decide what I want. We agreed on a price and deal was done, without any pressure.Financing went smoothly, Mr. Wang so great, presented me with all options and helped me very much, and I already know where I am going to buy my next new car.

Richard

Oct 27, 2015

Called Danny & told him what I was looking for. He did a great job getting me what I wanted for a good price. Pleasure to work with Danny Bustos & Jason Cruz, who was also very helpful

Reecie

Oct 27, 2015

Russ at Nalley Toyata of Roswell was so patience with us as we worked through all the different options. He did not pressure us and was so helpful keeping us within our budget.

Toyotagirl

Oct 26, 2015

My husband and I were very pleased with the treatment that we received at Nalley Toyota of Roswell from AJ Ajanic. AJ understood exactly what we were looking for and discussed several options with us. He was very professional, personable and knowledgeable. This dealership has a fantastic employee who makes the customer feel welcome and well treated. Our paperwork was handled by Jason Alston and he was very thorough in handling all of that. Our experience was a very positive one and we would certainly return when looking for another vehicle.

Disappointment

Oct 25, 2015

I found vehicle online. I phoned and spoke with salesman then my next step was completing the finance app online. The salesman phoned back and advised the financing was approved and the vehicle was ours and when could we come in. I advised that same evening. I would call my husband to see how many months he wanted to run the financing and let the salesman know back. On our way down the salesman phoned and advised the vehicle had sold. This was AFTER my financing was approved for this vehicle! The thing is - Now I have a hit on my credit report where they ran my credit and we have no vehicle. They ask if I would be interested in another vehicle and I said no that I would look elsewhere. Their reply was - okay - good luck. Would not recommend this dealership at all.

Vic Guardado

Oct 23, 2015

I know this sounds cliche, but I will not buy a car from another dealership. Russell Autry, Jason Cruz and the team at Nalley Toyota of Roswell made this my best car-buying experience so far: I got the car I wanted at a *very* good price with with the finance terms that made my wife and I happy. They even took my 'bucket' as trade-in and valued it at a price I did not think I would be able to get a private sale - that really blew my mind. *Please read, this will be helpful if you're in the market to buy a car (and no, I do not work for Nalley, I'm just an extremely happy customer!*I had been in the market for a pre-owned Toyota Tacoma for some time. My intention was never to buy a new truck, I just wanted a pre-owned one that fit my criteria: Low mileage, excellent condition, good price, and most importantly, I wanted to buy from a well-known dealership. I knew it was going to be hard to find the right vehicle. The trucks I found online were priced to high, and the ones that fit my budget were in mediocre shape. Then one afternoon right before I left the office, I remembered there was a Toyota dealership in Roswell, so I visited their website and I finally found the truck that fit all my criteria. I submitted my contact information for them to contact me, it was about 6:45PM that day. Within literally a couple of minutes, I received a call from Russell asking if I'd like to check out the car the day after. The next day my wife and I went to the dealership and met with Russell. We took the truck I had seen on the website, came back and test drove another truck. At this point Russell asked if we were interested in buying, to which I replied 'Yes', but I explained I wanted to sell my car and come back with a good down payment. Russell offered to sit down with us and check out our options, but only if we wanted. *This is important:* I did not feel pressured at all during the visit. It felt like Russell was genuinely interested in doing what felt right for my wife and I. It did not feel like past experiences, where I felt pressured (almost intimidated) to buy and do what the dealer wanted, this was different. We went in, spoke about financing and Russell showed us some initial figures, which I did not like much. Russell asked if I wanted to leave my car as a trade-in. I thought I would only get a couple hundred $, which is why I wanted to sell at a private sale and come back on a different day, because I knew I would get more outside the dealer. To my surprise, they took my car as trade-in and valued it at what I would have gotten at private sale. They checked our credit and came back with figures that my wife and I were happy with. We went over and signed the paperwork with Jason Cruz, added the truck to my insurance, got the keys from Russell and drove home in my new-to-me truck. I could not believe it!!! The whole thing had been so quick, easy and pleasant. I came back to the dealer the day after just to bring the title for the car I left as trade-in. The one thing that stood out the most from the experience was that it felt like I had the control of the business transaction. I did not feel pressured at all. I remember Russell saying to do "what felt right to us, only if we felt comfortable". He genuinely looked excited for me, for my purchase. I will definitely refer Russell Autry and Nalley Toyota of Roswell to my friends and family looking to buy a car.Thanks Russell and Jason Cruz. You guys ROCK!!

Biscuit

Oct 22, 2015

Micheal and arnold are the best. I would recommend this place to any and everyone. I was so skeptical at first but your staff reassured me.

Looking to purchase a vehicle

Oct 21, 2015

I found vehicle online. Contacted dealership. Sent finance app online. Salesman called next day as he left work early the day I was initially speaking with him. He gave me my finance options and said the vehicle was ours and when could we come in. I advised that evening and I would call him back with the terms we needed (how many months we wanted our loan to be for). While I was contacting my husband to see I received a call back from the salesman advising the vehicle just sold. This was after we got the financing approved. Very disappointed with the dealership. They ask if they could interest me in another vehicle and I said no that I would look elsewhere. Their final response was - "okay - good luck".

pianoisgood

Oct 21, 2015

This was our (my wife and I) first time purchasing a car, and after so much hard work and searching, I went to Nalley Toyota of Roswell on 10/19/15 and met Danny Bustos to test drive some vehicles. My wife and I have a 1 year old daughter, so we were looking for something safe and reliable but was in our budget range. Ultimately Danny was able to find us a 2013 Toyota Corolla that was certified pre-owned around our budget price, and was able to clearly explain the benefits of it over any of the other options that we had. Me and my wife were convinced that not only was it a safe option, but incredibly reliable and backed by a warranty. We decided that it was the option for us but we needed to get some paperwork together, so we came back the next day and sealed the deal with Mr. Bustos. Not only was he patient throughout the whole process(we were waiting on information from out of state for a couple of hours!) but he was honest and he made sure that we were satisfied. He even filled up our tank before we left and gave us a free oil change slip when the car will be due for one. All i can say is thank you for such a great experience, he made it worthwhile and he really represented Nalley Toyota with professionalism and honesty . GIVE THIS MAN A RAISE PLEASE!!!!! LOVE YOU DANNY!!!!ANTHONY AND ALEXANDRIA

caritch222

Oct 19, 2015

This dealership bent over backwards to get the car we wanted. We came in from out of town for a family function, and were hoping to make a deal. There was no high pressure, only an eagerness to please. They were very fair with me and I would not hesitate to purchase another vehicle should the need arise.

Judy

Oct 19, 2015

Buying a car for me is an extremely stressful experience. That's one reason I keep my cars so long the other is they have been Toyota's since 1992. I must say dealing with Nalley Toyota was very low key for me and everyone I worked with went over and beyond what I was used to dealing with. I have a beautiful brand new car which I wasn't really expecting but they made everything come together like clock work. I have never been happier in a new car and with the outstanding customer service.

D. Garrison

Oct 16, 2015

Great buying experience! Your team made it happen and we are happy Avalon Hybrid owner.This was an unusual purchase as it involved buying without ever visiting the dealership. Jason McDaniel at Akins Ford in Winder and Robert made it happen.

Rose Gilbert

Oct 16, 2015

I took my Highlander for oil change, tire rotation and to have tire pressure checked.. I had to return the following day because the tire alert had come on. The person who came to see me on my return trip was somewhat rude and abrupt.

disappointed

Oct 16, 2015

After payment for my vehicle, which was done by express mail. I made two phone calls and sent emails to salesman and manager asking for copies of all documents I had signed. No response whatsoever. It took almost two months for dealer to send me copies of three documents.If customer is not as important after sale, not interested in dealership.

FJFanboy

Oct 14, 2015

Very quick & smooth sale. I found the vehicle of my dreams, and the dealership got me into it in no time. They cleaned it up before delivery, even though it really didn't need it, and had be on the road. I love that they certified the vehicle & offered another year for an additional fee, so I don't need to be concerned about costly repairs. Great vehicle, great staff, great experience!

JH

Oct 14, 2015

I am a female so when a service organization suggests that I need expensive service on my 2005 Avalon, I get a second opinion from a trusted friend. I found out they had messed up the oil change and the other suggested services were not all required. I was considering purchasing a car from them but will pass after this experience.

Jan Gilmore

Oct 14, 2015

It took longer than expected for the parts to replace the dash to arrive at Nalley Toyota. When I called to check on the status, the receptionist check and she told me that the parts had arrived that morning. I made an appointment for a couple of days later. The service department has always been customer focused whenever I have worked with them, especially the staff that greet me and deliver the cars.The replaced dash makes the car look new inside, even though it is eleven, almost twelve years old. There were smudges of extra adhesive in the car and on the windshield that were missed during cleanup after the installation. They need to be a little more careful. Small items really stand out, either positively or negatively.

LFWall92

Oct 12, 2015

I initially spoke with Kevin Smith who found the perfect car for me; a slightly used 2015 Highlander with all the bells and whistles. We weren't ready to purchase at that time, and unfortunately by the time we were ready he was going on vacation. Kevin referred us to Dick Warren who took care of us beautifully. There was never any pressure from either of these sales people, which was always something I've disliked about buying cars. We also worked with Charles Wang in finance who was able to beat our bank loan interest rate and saved us a few more dollars. I love my new car!

Barbara Coleman

Oct 12, 2015

Slow start upon arrival but once recognized the experience was very pleasant

Luz Castaneda

Oct 12, 2015

Every body are very gently and make you feel that you are in the right place with the right people taking care of you.

BSD

Oct 11, 2015

Bottom line, Danny Bustos exhibits the highest degree of professionalism and is a genuine gentleman! I went in to his dealership (10/10/15) to test drive a specific pre-owned Toyota vehicle. Danny and I went on a test drive and he was able to answer every question I asked. Any time you go to this dealership you should ask for Danny Bustos!

priusfan

Oct 10, 2015

Salesman AJ Ajanic was very knowledgeable and helpful. When it came time to actually purchase the car there were long waits and unexpected expenses. The car was supposedly being cleaned up during this period but was not cleaned very well - dirt smudges were left in the driver's area.

Carolyn

Oct 9, 2015

I purchased a 2015 Toyota Corolla. The safety features really got me as a customer. The staff were friendly and gave me a fair deal.

Kelley Hubbard

Oct 9, 2015

See above. My service was timely. My car was washed. The facility was clean. My advisor was very helpful and friendly.

Kerri Bartleson

Oct 8, 2015

Caitlyn makes setting appointments up a pleasure and she's awesome. She had my appointment already; even though I set it up at the last minute. She was able to get me in early and I was out before my schedule time.

Sarah Aldridge

Oct 7, 2015

We purchased a 2015 Toyota Highlander earlier this year and have been back for the regular maintenance visits. Sales and service staff are always prompt and attentive and the dealership is clean, comfortable and pleasant. I always receive a complimentary car wash too!

john

Oct 7, 2015

it was amazing, the service were fast, the advisor wasvery nice and professional

Christopher Temple

Oct 6, 2015

The vehicle was exactly as represented in the advertisement. The sales representatives/financial explained the trade-in/financing process accurately and honestly, and the buying process was completed without delays.

Albert Monestime

Oct 6, 2015

Everything was fabulous from the beginning to the end the greeting when you first arrived the service agent was very polite and nice even the coffee was good .I will definitely go to Nalley Toyota to service my car.

MyCamry2015

Oct 5, 2015

Richard was extremely pleasant, helpful, knowledgeable and comprehensive. I had not anticipated purchasing a car that day. I brought my car in to the service department, as I have done for many years, and lo and behold there were some major problems found that I had not known about. I always deal with Cheri Norry in the Service Department, because she is the best, and after careful consideration and consultation, I decided my 2003 Camry was not worth fixing.She introduced me to Richard and the rest is history. I purchased a new 2015 Camry, which was greatly discounted due to the time of year. It turned out to be an extremely no-pressure event, both with Richard and Jason in Finance. My husband and I purchased Camrys in the past at Nalley Toyota in Roswell, and the tradition continues. Thank you Richard for a pleasant experience and a beautiful car.

Connie Bender

Oct 5, 2015

Angel was very easy to work with and seemed very knowledgeable and willing to help in every way possible in reference to my vehicle needs

OSMAN

Oct 4, 2015

Good work ...and I hope to get what is left soon deck cover ... I hope when I sell the car will be through your dealers ....

Michael Mezzio

Oct 3, 2015

I came in for my 30,000 service and minor repair and they did an excellent job.

myhondavan

Oct 1, 2015

On June 6th 2015 I purchased a used 2009 Honda odyssey , the sale went smooth , I went back to the dealer 2 days later to check on something else and the salesman, Danny a very nice guy, and I discovered that a safety item was missing from the car, They said they would try and find the item for me. I went back twice to pick up the item and both times it was the wrong item, I was told they would let me know when the item came in, but on two occasions they said I bought the car as is and would have to live with it. If they live up to their word I would be glad to recommend themSTILL WAITING HONDAVAN.

Narasimha Rao Challagonda

Oct 1, 2015

I was little disappointed because when i book my appointment rep said me for $155 i can get 30K mile service. But after going ot dealer he has no idea about it. Not satisfied with that part. Rest everything is good.

Dad looking for son

Sep 30, 2015

We had been looking for quite some time for a truck for my son. We were just about to buy one from a different dealer, when he found for a listing a Silverado at Nalley Toyota online. Begrudgingly, I agreed to take a look at one more truck.The personal experience from talking to the internet manager, to my visit on site, to working with the sales executive and manager was professional, friendly and seamless.With that in mind, we decided to purchase this truck and the final closing of business was a similar experience (professional, friendly and seamless).Thank you Nalley Toyota for being a partner to our family.

L. B.

Sep 30, 2015

They really take care of you and the car the moment you drive in.

Robroy

Sep 30, 2015

Service writer (Terah) was very pleasant and helpful. She explained the repairs, and provided an accurate estimate.

Nanette323

Sep 29, 2015

The entire team at Nalley Toyota of Roswell went above and beyond during my visit. I worked with them to find a Highlander with certain features and colors. They were able to provide options and inventory when almost no one has any Highlanders on the lot. Michael Hendrix is a very nice salesman and he treated us well. He was informative and not pushy at all. The GM Robert Gagliardi and sales manager Mark Capozza both came by to thank us for the our business. We enjoyed working with Mike Hecht in finance to finish our deal. The facility is beautiful and clean and while it was raining the day we were there they brought our suv into an open garage for us to spend time checking it out. We never felt pressured to buy any extras that we didn't want or need. I strongly recommend this dealership.

smleamon

Sep 29, 2015

Dominique was great! We waited a VERY long time to receive a second detailing of our Highlander. The Highlander was still extremely dirty after the second cleaning by Nalley (e.g. easily removable stains on seats and carpets; something spilled and still somewhat wet in the backseat and on seatbelt strap; previous owners items found under seats, including doll, GUM, bobby pins, and ball). If we had known Nalley would perform such a poor service, we would have not waited. WE ended up detailing ourselves!

rachel123

Sep 28, 2015

Stacey was a great sales rep! He was very knowledgeable and wasn't pushy. I would recommend this dealership to others. It was by far the best car buying experience I have had.

marshall

Sep 28, 2015

Matthew Cohen was very helpful in showing us the car, and answering our questions. All the folks we met at Nalley were helpful. Also Jason Alston was very helpful.

Keysha Stapley

Sep 28, 2015

Only had new tires put on and did my 35,000 service

Peter

Sep 28, 2015

My appointment was for 8:00am Oil Change. I left Nally Toyota at 8:16. I was welcomed in at the door, shown where the coffee was at and before I could finish my cup, they finished my service.

evn2345

Sep 25, 2015

Nicole was not pushy, answered my questions. Very pleasant & calm attitude. The finance manager did not try to sell me all that unnecessary package that I did not need or want. Very satisfied with te buying experience

Gerald Ganger

Sep 24, 2015

Great place to buy an automobile. Service is outstanding in and out in about one and half hours. Nice place to relax while your car is being serviced.

newcarrater

Sep 23, 2015

Stacey was incredibly knowledgeable of the 2015 4-Runner we purchased and he did not try to play games when it came to negotiating price. He was able to meet us within our budget. Unlike other dealerships we visited, we felt like this dealership's staff truly wanted our business - from Stacey to the sales manager to the finance manager. They all made our process from beginning to end very smooth and enjoyable. We are a Toyota family and will certainly be visiting this dealership again in the future! Thank you Nalley Toyota of Roswell for such a positive experience!

Charles Sharp

Sep 23, 2015

Would highly recommend Nalley Toyota to anyone looking for great cars and great service.

Bonita Hardison

Sep 23, 2015

Thank you so much to my service technician who went above and beyond in providing exceptional service. I felt somewhat embarrassed to take my car in and have it serviced because it was filthy on the inside. My Service Technician offered to give me a free courtesy car wash and on top of that someone was kind enough to vacuum the inside as well, I so appreciated that gesture of kindness; once I was ready to go my technician walked me to my car and opened my car door; at this very moment, I felt like royalty. It is the small and simple things that we do that makes all the difference.

Mirela

Sep 22, 2015

Wonderful place and people to arrange and process a car selling transaction. Especially I was impressed and completely satisfied of the dealer employee service Nihad "A J" Ajanic. He treated me with high intelligence and professionalism, and also helped me to make up a wised and efficient decision on selecting a right car and convenience deal.

bmm

Sep 21, 2015

Professional, courteous, knowledgeable, easy to work with. An exceptionally good experience. I knew the features and vehicle I wanted and John Garner made it happen! So pleased with the whole car buying experience and the RAV4 is awesome.

Shannon Eschberger

Sep 21, 2015

Everything was great from Richard to the guy at the coffee bar. the leather charis are very nice and love the facility. Great job making this space comfortable and spacious.

Debbie

Sep 20, 2015

My car would not start and I did not have roadside service plan. I called the dealor and they gave me the name and number of the towing service that they recommend. Those people were friendly and efficient. My car was towed to Nalley Toyota. I did not have an appointment, but a service rep greeted my right away and took my information. I was told that there was a wait, but that they could look at my car in an hour or so. They frequently updated me in the comfortable waiting room. My car was fixed that day. Although it was a "waste of a day" for me, at least it was not stressful.

Scott

Sep 19, 2015

Took my Camry into Toyota of Roswell for an oil change. I had a 7:15 AM appt and planned to wait. After waiting 90 minutes, I asked the service writer what was taking so long in completing the oil change. He went into the shop area and discovered the tech hadn't even started on my car...the service writer apologized profusely and offered to put me in a rental car for the day or give me a free oil change on my next visit. I opted for the free oil change and waited another hour for the work to be completed. If I weren't a regular customer and if this had been my first visit to Nalley, I wouldn't be coming back.

jennifer1545

Sep 18, 2015

From top to bottom everyone was well educated and extremely helpful!! Im 41 and it was my first time buying on my own and I will never forget my experience!!

Jamie Hanley

Sep 18, 2015

The service representative, Austin, was very courteous and attentive. The mechanic was also very good. Additionally, my car came back washed and vacuumed.

Step

Sep 17, 2015

From the start, Taylor Adkins was my point of contact. She was very polite, professional and fun to talk with. AJ was my salesperson. I asked for a very specific car and AJ promised he would get it to me and have it by the following Tuesday. When I messaged him Tuesday, he stated the car was "delayed" at port. So I stated I would need a refund on my deposit and to unwind the deal. When I went to the dealership, Robert Gagliardi came out and said that my car had been there for almost a day and someone should have contacted me. The car wasn't really "new new" as it had 240 miles on it. Allegedly, they had to drive it from the dealership. When I saw the car, several things that were promised were not on the car - floor mats, tinted windows and keyless entry. Robert agreed to put these on the car as they were listed. (As of today, I have not received the floor mats). John Garner took over for the sales as AJ wasn't there. He was polite, patient and fully knowledgeable. Mike Hecht did the financing. He is a great guy who wants the customer to feel at ease, he wants to know what went wrong and right in other experiences to make it a better experience. After right at two weeks, I noticed my other note had not been paid off and sent an e-mail in. Rich Trupia responded that it had been sent. When I asked why the prior company hadn't received it, Rich was extremely rude to me and told me he knew what he was doing and asked if I had experience in his field. I asked him to not be rude as I was just asking a question and he said "trust me, I know what I'm doing" and hung up. Eventually, the prior place did get the pay off.So - over all impression. Try to get John Garner, Taylor Adkins, Mike Hecht involved as much as possible. Robert is great, but hopefully you won't "need" to see him. Hopefully you won't get AJ involved. He seemed very scattered in his communication after the deal. Avoid Rich Trupia. How he is still there is beyond me. His communication with me is why I can't give a higher rating on customer service or friendliness.Also, I found out through an insurance call, I was not given the Yaris LE as promised, but an L. A "manager" who wouldn't give me his name a second time told me there is "no difference" between the 2 except power steering and wheel controls for the stereo. He made excuses that I should have had a complete walk around, which I did not. He said I must have had to notice I didn't have power locks or tint on the windows. Further, he stated the difference in price is only $500 and at this point "hunting down" a blue LE wouldn't happen. He also promised me the floor mats that I was supposed to get and a call the next day. It's been 48 hours. The service department is awesome and on target, but I'm not satisfied with sales.

Ram Sankaran

Sep 16, 2015

I recommend Service Advisors asks the customers about "Alignment Inspection" instead of expecting customer to ask for that. Vehicle Inspection page has an item for "Alignment inspection" and we, customers normally think all the inspection are carried out. But, it's not so.During recent oil change, when asked, Service Advisor said I need to ask for it. then it will be done. I think dealer can do a better job by asking if customer needs it.thanks

Donna Brady

Sep 16, 2015

My service advisor was real nice. I was told about the beverages and comfortable seating area. I was also told if I wanted to get something to eat, their shuttle would take me and pick me up. They cleaned my car when all was done.

JMac

Sep 15, 2015

All work was completed as explained by the service tech and completed in the quoted tiime.

Jeff Borgognoni

Sep 15, 2015

Salesman was friendly, engaging and a great listener who meet all my buying expectations.

jemdad99

Sep 13, 2015

I did my research prior to showing up at the Dealership and pretty much knew what I wanted. The sales person did not try to talk me into an upgrade and listened to my preferences which I appreciated. I was able to complete the test drive and purchase in about 3 hours..Following the purchase we added side molding to protect the side of the car from swinging doors in the parking lot. The appointment was not properly recorded and it was harder than it should have been to get the appointment resolved.

Donald Wallace

Sep 11, 2015

We brought our 2014 Avalon in fro routine maintenance and had an operational question about our bluetooth system. Maintenance done very quickly, and my car was cleaned up, inside and out. Waiting room is very nice. The service person thoroughly explained our bluetooth questions.

Jack Mccullough

Sep 11, 2015

excellent repeat customer very pleased with the deal and dealership

Camry Owner

Sep 10, 2015

Went in for an oil change.Service tech said I had just expired past Toyota Care, which meant I had to pay $$ for a simple oil change.$49.00 ??????Plus more $$ for tire rotation?Reduce the price and your customers will be back more often.

tacomachuck

Sep 9, 2015

I had been sold on the Toyota brand for some time. The Tacoma has consistently received rave reviews and its reliability and durability made it seem like the perfect truck to purchase for someone who hangs on to vehicles for a long time. The only question was where to buy it. After dealing with Michael, Jason, and everyone else at Nalley, I'm so glad we took our business here. Michael was very personable and helpful with all the questions we had for him. The transparency in every step of the process demonstrates Michael, Jason, and Nalley's belief in their product. Even the website for Nalley Toyota clearly states the deals available on Nalley's large inventory. The success of a business is not just a matter of volume. Repeat business is the true indicator. Michael, Jason, and Nalley want to work with you because they know you will be back.

Tim Jackson

Sep 9, 2015

ExcellentExcellentExcellentExcellentExcellentExcellent

Barry Davis

Sep 7, 2015

New Camry with occasional rattle from dash board area. Could not duplicate possibly due to the heat of summer expanding the components enough to silence the noise. I rode with the shop foreman and neither of us could duplicate it. We agree to wait til cooler weather when it may be more apparent. I found that a plausible condition and did not feel the dealer was trying to avoid solution. They made and effort. You can't fix what isn't broken and I get that. They had no problem looking at it again in cooler weather. Those type of mechanical issues are often difficult to duplicate and I get that.

Ilona Moore

Sep 7, 2015

The pricing of the services is very reasonable, especially if you use some of their coupons. I don't understand why it takes an hour to change oil, but at least I trust they know what they are doing because they specialize in Toyotas.

Sriharinaidu Konduru

Sep 7, 2015

I bought a 2014 Camry with another dealer I did 3 services with the same dealer. When I had a Torque converter issue that dealer said he fixed the issue, but I did not feel the issue was fixed, when I ask them they said its working as designed by Toyota.After multiple attempts with the same dealer, finally I visited Nalley Toyota for the check up before my car warranty expires. They did the check and updated the software and its working fine now.I appreciate the service with this dealer.

barbara

Sep 7, 2015

I purchased a new 2015 Toyota Corolla. The trade in price on my car was fair and the salesman was very pleasant to work with (no high pressure of any kind - the whole atmosphere of the dealership was very relaxed and friendly). When I went for my free oil change the person in charge of my account was very helpful in explaining how to take advantage of what the dealership offered. I would recommend this dealership to anyone who wants a pleasant experience in purchasing a car.

Frederick Cassidy

Sep 7, 2015

My 20,000 mile service was simple and quick. Completed in 75 minutes. Very satisfied.

Rob F.

Sep 6, 2015

This dealership knows service and knows professionalism. From their professional, no pressure, consultative sales staff to their friendly service team.... Hands down they're unmatched in Atlanta. They're setting the bar.

Jon

Sep 5, 2015

Was very fast and very professional. Got me in and out with no hassle

Karthik

Sep 4, 2015

My first car in the United States, Richard was patient through the cycle and made it extremely easy for me to choose what I want. His thorough professionalism impressed me a lot, and has my 5 stars on quality of customer service. The entire buying process was hassle free, and we cannot expect anything better than a sales person being empathetic to your situation.It's a car or I would be happy to shop more at Nalley Toyota, and work with Richard again! :)

The Author

Sep 4, 2015

Left 5 messages, no call back... Charges $40 to for a tail light... pfff

Robert Dembinski

Sep 4, 2015

Had an appointment in the early morning ... Met with Service advisor Steve ... 30000 checkup ... After completing paperwork .. I was informed that there is no charge for the service .. Wow! Thank y ...

Jeffy123

Sep 3, 2015

I used this dealer for my two Toyota car service for last two years, I have to make a sad conclusion that this dealer is very dishonest. I just left the service department today. They asked to change rear brake pad and service for $219.00 and told me the air filter box need to be replaced b/c one of the screw was broken. I went to another honest repair shop. They told me the pad is in good condition and does not need any replacement for at least 5000 miles and they fixed air filter without charge. I had my power door fixed in this dealer and was originally asked $450 to fix. Today they charged $553 and did not take 20% discount coupon and told me that he already give discount. We usually think that dealers provide good quality service and try their best to keep good reputation. But this dealer is trying their best to ruin Toyota's reputation!!!, Shame on you, Nalley Toyota of Roswell ! Dishonest is your name!!!

Todd Patrick

Sep 3, 2015

Told the salesman when I test drove the truck that the tire light sensor was on. It was still on when I purchased. And it was still on after it was sent back to service. In fact it is STILL ON.My concern is how did it pass through the 160 point Certified tests with the light on before and after.

John Beard

Sep 3, 2015

Maintenance advisor provided excellent service. Repairs were completed within the time frame promised.

Rob

Sep 2, 2015

My tech, Jarrell was great. He kept me informed through the whole experience.

Joseph Morabit

Sep 2, 2015

Easy to talk to service person and worked completed when told how long it would take. Great experience.

Rinky Mahendra

Sep 1, 2015

It took 5 hours and no one told at the start and I was thinking 40 mins process. After 2 hours upon asking I was told that it will take 1 more hours. Friday and almost most of the work day has wiped off. I am not happy at all. I understand it needed time but this should have been told in the beginning to avoid waste of day and wait

Joseph Saurini

Sep 1, 2015

It took awhile for the dealership to obtain the air bag component needed to fix the recall of my 2004 Tundra and that was VERY frustrating. Nally Toyota seemingly could not keep me informed of the status of part availability. I was told I had to keep calling THEM back instead of them calling me to keep me informed. That said, once I complained to Toyota corporate the part, which was not available for almost a month, showed up at the dealership in 2 days! Once the service rep (Austin) called me it was only a matter of 2 hours and the Tundra was repaired. He's a great listener!

tressa411

Aug 31, 2015

After a month of shopping I finally found the right car at the right price and I love the time and care all the people at nalley toyota took with me. A real caring touch that is missing with other dealers.

GladWeChoseToyota

Aug 30, 2015

My wife and I came in to the Roswell Toyota dealership hoping we'd be able to work something out but thinking it would be a long shot given the financial parameters we were going in with. Our credit wasn't great and we could not afford a high monthly payment. While we had a very pleasant experience with the sales man and we loved the car in question, it would all come down to the financing. And that's where Charles Wang came into the picture. He was very friendly and professional and took our financial situation along with our vehicle's needs into consideration. He respected that we were payment conscious and didn't try to push things on us that we couldn't afford, which we really appreciated. He was able to work his magic and kept the car payment in our range of affordability while giving us the essential warranties and protections that really mattered to us. My wife and I had already had a very bad day before we ever got there. Leaving without the car we needed would have been a yet another disappointment. But thanks to Mr. Wang we left with a new car we could actually afford and in much highers spirits. This was our first experience with a Toyota dealership and thanks to Mr. Wang and the other wonderful Toyota employees at this location, it will not be our last. Thank you SO much Mr. Wang for working your magic and being such a pleasure to work with. :)

Charles Buckner

Aug 30, 2015

Sales rep went out of his way to keep me informed of availability of the vehicle and options I had defined. Pricing was as competitive , if not more so, than any dealer I contacted in the Atlanta area, as well as two other dealers in the Southeast.

Rav4guy

Aug 30, 2015

The total experience was excellent from beginning to end. I was made to feel at ease and appreciated. The young man "AJ",I was dealing was/is a real asset to your corporation and I am happy that I came to Georgia to buy my vehicle. I will recommend Nalley Toyota to my friends.Robert Mintz

Michelle Walker

Aug 27, 2015

Richard went above and beyond to help us get in the perfect truck. I could not be more please with the excellence in customer service we received at Nalley Toyota of Roswell. I will not go to another dealership ever again!!!!

cakins

Aug 24, 2015

We went in on a Thursday to finalize the deal on a Toyota Camry which we have been negotiating since that afternoon.The sales person was very confident that he could give us the best deal possible.We went for a ride and were set on a price.We walked in the door at 7:45 pm and din't expect to take the delivery of the car that night as we figured the service department will be closed and the finance department will be almost ready to leave for the day but we were wrong...they all stayed..the car was sent for detailing and the finance person stayed till 11:00 pm and finished the paper work and we walked over to the car to find the Sales person taking a look at the car to make sure it was all set.We were even offered another detailing if we find anything that wasn't up to our liking.We did find one little thing and it was taken care of immediately.We are very impressed and would return if we need another car int eh future.. thank you

maurogil

Aug 22, 2015

I appreciate the upfront discount offered by Nalley Toyota of Roswell the efficient and quickly sales process I have never been so satisfied in purchasing a vehicle

car_enthusist

Aug 20, 2015

I have never been so satisfied in purchasing a vehicle. The team was extremely friendly, helpful and didn't play any games. I would honestly say that I will visit Danny and the team first, if I am in the market for another vehicle. 5 stars!!

chuck

Aug 20, 2015

I tried to buy a new Camry XSE Blizzard Pearl from Nalley Toyota but they could not sell it for the TrueCar price ($20,602) that they gave me. They said that they didn't have the car (bait and switch scam) but they could get me a SE for the price they said. They only Match the savings $7,068 of TrueCar so I bought a new 2015 Honda Accord EX with 4 miles using AutoTrader for $21,502. The good thing is I warn everyone I talk to about Nalley Toyota bait and switch tactics and TrueCar scams. You can't buy that kind of mouth to mouth advertising (priceless)A very rude & condescending Jason Brown replied that I should have read all the Disclosed information on TrueCar web site before I use them, even though TrueCar commercials proclaim that you just bring in the printed car price with the savings into the dealer and walk out with a new car. Do yourself a favor and make sure you get a good lawyer to look over all documents that you may sign at Nalley Toyota because they find pleasure in scamming you with little hidden details. (who reads all of the details of every web site unless you might be a lawyer) The other dealers were about $1500 higher in price because they were honest with the TrueCar Price. Don't waste your valuable time entertaining these condescending fools, they see the general public as ignorant and themselves as geniuses with their marketing tactics.

pss87

Aug 20, 2015

Excellent experience. Worked with Andy and Ted on the sales end.Both were very helpful and professional. Very glad to havemade my purchase here.

bdklein

Aug 19, 2015

A great experience. I appreciate the upfront discount offered by Nalley and the efficient sales process. Thank you Stacey and Mr. Hecht for being friendly and considerate of my circumstances..

Bala. Korlapati

Aug 17, 2015

I am so sorry to say that, I really had very bad experience with the sales manager. First of all he is not aware of what the new vehicle (inventory) come with pre-loaded options. He made me to pay for options that were not pre-loaded and at the last movement just before vehicle delivery he wanted me to drop-off everything only because he has been working since 15 hours and not ready to handle the situation or not answerable to the mistake he made (Delivering the vehicle with options that I already signed finance documents and paying for). I was not happy with that reaction from him.Couple of days later he arranged another appointment to fix the vehicle and his behavior on that day was pathetic. He was not ready to answer or spend even couple of minutes with me. After three hours of wait, he handed over the vehicle by just dropping off keys in my hand and left off. Again the vehicle was not completely fixed upon requesting him to check that, he took vehicle and made me to wait another 1 hr 30 mins. He was very rude with me on that day and behaving like the deals was closed and he is not answerable to anything. He is not ready to explain basic question like what comes with warranty. May be he is not aware or not patient enough to share. I have lot of respect and I am fan of Toyota. This is my first new car experience with Nalley Toyota Roswell which leaves me to rethink about Nalley Toyota showroom along with Toyota customer satisfaction. I hope my feedback help new customers in future especially going and dealing with sales person like John Garner.Thanks,Bala.

don.m

Aug 17, 2015

We came looking for a vehicle for my 17 year old son and was greeted by Danny Bustos. He is very friendly, knowledgeable and patient. Danny made the experience very comfortable for my son since it was his first time buying a vehicle. We bought a Tacoma Truck which Danny delivered to us with a big smile on his face. I highly recommend visiting with Danny Bustos if you are in the market for a vehicle.

Beth D

Aug 17, 2015

Just bought a new car at Nalley Toyota. This is the third time in my life that I purchased a new car and the first time that i felt good after the sale. My sales person was Russell and i highly recommend him. Absolutely no pressure, he never tried to up sell me or push a more expensive package. My biggest issue in buying a car in the past is the sales guy asking what i want my payments to be...it shouldn't matter, when a sales guy will only talk payment price and not car price, you already know he is not trying to get you a good deal. Russell never ask what i wanted my payments to be. It could not have been a better experience.

charles, peter

Aug 13, 2015

This was the 4th vehicle I have purchased from Nalley Toyota of Roswell and will be the 5th that they have and will be servicing in their 10 STAR ********** State of the Art, highest quality of service and most customer oriented Service Department. While my purchase experiences have been truly terrific, Nalley's customer service and Service Department, and especially Cheri Norry, are what sets Nalley apart and has kept me as a loyal Toyota customer. Great product, great customer service and fair pricing are worth far more accolades than this review can adequately provide!

spruill 1945

Aug 12, 2015

I found that both Tony Giovannitti (sales Rep) and Nichael Hecht (fiancial Manager) were professional in their interface with my wife and I. Knowledgeable of the product, helpful, not pushy, did what they said they were going to do in a timely manner. Like dealing with a family member. Good men to have on your staff.Jeff Spruilljspruillatbellsouth.net770-561-5423 Cell

SatisfiedBuyer

Aug 12, 2015

Mike Hendrix was very helpful and quickly found the perfect new vehicle for us. We have worked with him in the past and it is a pleasure doing business with him.

Ravmom

Aug 11, 2015

We continue to use Nalley Toyota for our service on our vehicle even though it is our of warranty because the service is always performed quickly and throughly with excellent service. They also have not told us the cost was going to be one thing and then tried to run up the bill as had been our experience at a different new car dealer in Atlanta that we had used on service on a prior vehicle. From the purchase through service over four years later we are still a loyal Nalley customer.

bailey123

Aug 11, 2015

I was treated with the best care. Nicole really knew a lot about the car that I wanted to purchase. Robert was great! As a first time buyer they treated me with the best care I could of imagined. I will definitely be back in the future for my next purchase.

RoswellJason

Aug 11, 2015

Very little is more unpleasant to me than buying a car. I absolutely detest the research, the sales process, the paperwork, etc.Danny, his sales partner Toni, and Mike in finance, were a great group to work with. Danny is incredibly personable and patient. He is thorough and he is respectfully persistent. Toni is full of life and energy, keeps it simple and makes certain all your questions are answered. Mike goes 1,000,000 mile per hour (he can do that, he's from NYC), knows his stuff and makes the time spent doing paperwork move very efficiently.

petes

Aug 10, 2015

Kevin Smith is a true sales professional. Was responsive to my needs and stayed in close contact throughout the process - including the follow up - days after I drove off with my vehicle. Also - complete rundown of the vehicle and setup of bluetooth for my phone. I drove off like I knew the vehicle better anyone. Mike was quick to process paperwork and I thoroughly enjoyed our conversations

jreade 1955

Aug 10, 2015

Miss Andrea Pereyra greeted us promptly; answered all questions; showed us your new car inventory which we selected one Camry RE. We were given a test drive. Very satisfactory explanation of details on vehicle and information concerning warrantee and service for new vehicle. Pricing of car was upfront with no problems. We will be sure to contact Ms. Pereyra when the time comes for another vehicle in our family. Also, we will highly recommend her and Nalley Toyota of Roswell to any of our friends who are in the market for a car.Jennifer Postell

Lpfu

Aug 9, 2015

A couple months ago, My wife dropped off our Toyota Siena for oil change. When she picked up the car they recommended value cover gaskets replacemnt because they found oil leak from engine. I knew then there was not a leak we need to be concerned because there is no oil stain on my garage floor before we took the car to them. So we declined the work and decided to wait and see.Within a few days, we noticed a big puddle of oil on the garage floor. went under the car and felt the oil leak came from the bottom of the engine And the oil puddle was directly under the oil plug. I took pictures of the oil puddle.We took back the car back and show pictures to the service representative. He said they recommended repair for oil leak but we declined, I Was furious and said there were no oil stain before we did the oil change and Now we got a big puddle of oil on my garage floor..I insisted they would fix it. He sent the car back to mechanics and called us later that told us the drain plug gasket was leaking. They replaced the gasket and top the oil. They insisted it was no one's fault.I was going to yell at the guy before my wife stopped me going to confront him. I have changed done oil change in many shops for over 20 years, never had i got a huge oil leak afterwards. It is clear either the mechnanic was incompetent or they were trying to scram me.. Either way, there is no reason to go back to this dealer. At least they should have admitted their mistake and tried to take care of my oil stain in my garage door.

ParksAndRec

Aug 7, 2015

I walked on to the lot unsure of what vehicle I wanted. I left feeling confident while driving the perfect truck because of Danny's vehicle knowledge and friendliness!

AliB

Aug 5, 2015

Our sales person, Jay Joyce, was knowledgeable, friendly and professional. I would definitely ask for Jay personally should I find myself car shopping in the future.

Tundra66

Aug 5, 2015

After being pressured into a deal and purchasing a vehicle that didn't fit my life. It turned into a 2 1/2" week anger management class of being stressed out and inconvenienced. The sales man acted like I was putting the blame on him when actually he just wasn't knowledgeable about the product he was selling. He also wouldn't let me put a deposit on the vehicle and come back the following morning. I guess i am just agitated because I was going to purchase from them regardless because they were giving me the trade-in value thatI wanted. Once I contacted the General Manager he made it right, but what a hassle. I still have to go back up there to have them change a dashboard panel that they scratched trying to make it right. I will be happy once I don't have to go there anymore!

stephbenprice

Aug 4, 2015

Great customer service and wide variety of cars available. I would recommend Nalley Toyota to any of my friends. Everyone was very helpful and friendly.

Ray

Aug 4, 2015

Earl Davis was the sales person I talked to when buying my car from Nalley. Right away we clicked and he understood that I did not come to the dealership to play games of get the runaround. I threw a lot of demands and requirements at Earl, especially because I wanted a new car with all the luxury features of my trade-in. Earl never faultered and got me exactly what I was looking for at a very reasonable price. My overall experience was terrific and sadly I had been to 9 different dealerships before this one. The only drawback was that when I left I didn't know everything I needed to know about all the luxury features of the car.

SHancock

Aug 3, 2015

Our experiance could not have been better. We had some concerns about obtaining a loan, the dealership worked with us and we are thrilled with our car. Tommy did not try to pressure us, he was extremely helpful and knowledgeable. Jason Cruz worked the finance side until he could arrange financing that would work for us. Everybody was polite and coureous, this is a well run place.

Car Purchase

Aug 1, 2015

The sales representative was very professional and straight to the point. There was no waiting time, all services was complete in one hour. It was the best in my life of car purchase.

sKiasoul1

Jul 31, 2015

This was my first time buying a car and was a little nervous about it. But Danny was great and I would definitely recommend him to anyone!

rav415

Jul 30, 2015

Very professional and knowlegable. Great to work with. Made car buying an easy fun experience. Very satsified with the decision that I made regarding my purchase.

cargirl,life915

Jul 27, 2015

On July 18, 2015 me and my husband came into Nalley Toyota of Roswell to buy a new car, our experience was excellent and we was entirely satisfied by the whole process of purchasing our new 2015 Camry. Everyone we met at the dealership was extremely friendly and helpful. We felt special. Our experience with Richard Warren was beyond Excellent. He was Heaven sent. He was wonderful, not pushy, showed us many options, very patient, knowledgeable, friendly, passionate about his work and a awesome salesman. A great man to do business with. We would recommend you and your dealership to anyone interested in a Toyota.Thank you!Mr. & Mrs. Lewis

dbaird

Jul 26, 2015

Matt Cohen, and the rest of the fantastic team at Roswell Toyota were absolutely great!Thanks for an excellent Car Buying Experience!!! Keep up the great work!

leefam1

Jul 23, 2015

Stacey Lowery is AWESOME! I have never had such a smooth, pleasant, and efficient car buying experience. Courteous and pleasant staff and atmosphere...very pleased

PM

Jul 18, 2015

Richard Wong was very helpful and informative. My car buying experience was smooth and efficient, and I did not feel pressured. I also appreciate that he took the time to show me different features of the car and how to operate them.

camry

Jul 17, 2015

Russell Autry was superb and helped me find the perfect car. I cannot say enough great things about Russell. It was a wonderful experience. Aaron in Finance was awesome and had everything ready for me to sign when I arrived. I have 2 children and they were with me during the car process, and I appreciated Russell and Aaron being attentive to the fact that I had 2 young children with me.

Key

Jul 17, 2015

John (Jay) Joyce was very knowledgeable about the vehicle and informed me on the many features. He also showed me how to operate the features. Every question that I had was answered. John was the best Sales Associate Ive worked with at any dealership. Everyone at the dealership was awesome. I love the Roswell location.

Lauren.elli

Jul 12, 2015

I came shopping for a used car, and ended up with a car that is perfect for me! Danny Bustos really listened to all that I needed and found the right fit. I couldn't be more excited, and I would recommend this place to everyone I know. Simply the best experience.

jerry.sevy.16

Jul 10, 2015

They were all great, especially Nicole Reyes!!!!!! Great service and people!!! Look forward to next purchase!! Great truck!! Nice dealership and amend ties. very clean and sparkly.

Bob D

Jul 10, 2015

I'm on my 3rd Nalley Toyota - they are always prompt, courteous & professional

no thanks

Jul 9, 2015

The salesman John was very professional. I will be sending a few friends to see him. Not much more to say. Okay, I need to say more as required by the computer.

acebloke

Jul 8, 2015

When I purchased my 2015 Corolla L, I worked with Stacey Lowrey and Charles Wang, both of whom were very helpful and professional--they worked with me on the price and didn't pressure me whatsoever. In fact, when I came back to the dealership after speaking with him a week prior, he was working with two other customers, and still found time to fit me in (as opposed to the rest of the staff, who ignored my girlfriend and I as we waited for 15 minutes).

TundraFan

Jul 6, 2015

Courtesy knowledgeable Service Writers. Mechanics are friendly and thorough. Would recommend this Dealership Service Department to all Toyota Owners. I have a 2008 Tundra Crew Max that has 200,000 miles. All my service has been done at Nalley Toyota of Roswell. No mechanical problems to date and vehicle still drives like brand new.

Roozel12

Jul 5, 2015

Kevin smith at Nalley Toyota of Roswell is the way to go. He did an outstanding job helping me and my father find my dream car!!

Colaboy

Jul 2, 2015

Called for same day appointment and they had me come straight in. Had the car back in 30 minutes. Very good service

Annie

Jun 29, 2015

Great experience working with Danny and his team. Everyone was very friendly, helpful and knowledgeable. They were able to answer all of my questions in a timely manner. Danny was awesome at understanding my needs and he worked very diligently to get me what I was looking for. Additionally, the service I received after purchasing my car was exceptional as well. Would definitely work with Nalley again in the future and would recommend others work with them as well.

educationguy

Jun 29, 2015

Stacey Lowrey was very helpful and did not use pressure tactics to get me to but this car. I would recommend Nalley to my relatives and friends,

ldireprophil

Jun 29, 2015

From the moment I parked and stepped out of my car, Danny Bustos greeted me with a smile and handshake. He as well as the Director Ronnie, made me feel more like family than a car shopping customer. Everything about the deal felt right and I was at ease the entire time. It's worth mentioning that these guys have some really clean high end sports cars, (BMW, Mercedes, Porsche, Audi, etc). You are almost never going to find these cars at another Toyota "Used Cars" Dealer. I bought a 2011 BMW M3 Coupe, which they even transferred from a "sister dealership", and also worked with me on the price that was right for me. I've always been big on knowing and being on a first name basis with a plumber, HVAC guy, and a good mechanic. Well, I can honestly say that I have a "go-to" car dealership now. When I am in the market again in a year or so (family of 7 ~ lol), I will pull out Danny's card and he will be the first person I call. So if your in the market, please give him a call, or just stop by. But be warned, you might drive away in the car of your dreams, maybe one you hadn't even thought of!Oh, almost forgot. I came into the dealership with financing already secured through my Credit Union. Guess what, they beat it! Give them a chance and see, you'll be surprised.

carguyalbert

Jun 28, 2015

we were very pleased with our sales people and handled it in a short length of time and Christian davis was very professional and friendly

Timmy14

Jun 28, 2015

Thanks for the speedy service and great customer service! Everyone of the associates I worked with were knowledgeable. They all helped me with buying a nice car.

myhondavan

Jun 28, 2015

Great experience and very helpful even after the sale, I would recommend this dealership to anyone looking for a new or used car.I will return to check them out for my next car.

Sjcohen23

Jun 28, 2015

This is the third car my family has purchased from Nalley Toyota and we are treated like family every time we walk in. This was the BEST buying experience I have ever had. No pressure at all. I would recommend this amazing sales team and staff to anyone!

Sam W

Jun 27, 2015

Bought a vehicle advertised with navigation. Only problem is there is no nav in the car. But, there is a "disclaimer" on the window sticker so too bad.Good news is there are a lot of car dealers here.

jerryg51

Jun 27, 2015

The buying experience was by far the best I have ever had. I did not feel pressured to buy as is the case with many dealers. The salesmen Kevin Smith was very friendly and helpful. He showed me some things on the car I was driving that I did not know. Which should have been pointed out when I purchase it. He also showed me all of the features of the auto we purchased , so by the time I drove home I felt very confident about the car. Thank you for a great buying experience.Jerry

fowlele

Jun 26, 2015

I purchased a 2015 Rav4 in January and Kevin went above and beyond to make the process as smooth and painless as possible. Kevin was extremely detail-oriented, patient, communicated effectively and did a fantastic job. He spent over 45 minutes with my husband and I in the car (after we had purchased the car), explaining how everything works, helping us to set up the radio etc. For an honor sales person who truly has the best interest of the buyer at heart - I would recommend Kevin! Thank you for a great experience!

hannah1995

Jun 26, 2015

Very calming, great smiles, and definitely made it personal. creative deals! did very well at catering to your needs. Super helpful with questions, always made it a point that your understood what was going on.

ehunter623

Jun 25, 2015

When I arrived the car had been pulled inside to cool down from the heat. Everything I had been told was true about the transaction and I was very pleased about the discount.

Camry3

Jun 25, 2015

They had the car pulled aside for me to look at and drive when I arrived, price estimate complete, gave a generous offer on my trade in vehicle, and gave me an amazing discounted price on the brand new Camry I wanted. Best experience I have had in a dealership so far.Thanks again!

A. Dice

Jun 25, 2015

The team at Nalley Toyota did a great job with customer service. The sales rep listened to me and did not pressure me into buying. Which is one of my fears with dealerships... Overall great experience from the moment i walked in to the moment i drove off in my new Camry.

vhernandez

Jun 24, 2015

I just leased a new Toyota Sienna from Nalley, and the process was simply outstanding. I requested online a very specific and somewhat unique model and trim - the Sport Edition Premium. Within some twenty minutes, John Garner called me to let me know he received my request, and that he would being searching for the model. Within an hour or so, John called again to let me know he found the model that we selected, and we scheduled an appointment.The first appointment was short, in order to verify that the selected model had all the features on our wish list (it did). At this time, we were presented with what we believe was an excellent price for the Sienna, and signed off on the deal. John went to work, and had the vehicle brought in from another dealership to Nalley five days later.The final visit was smooth and quick - ideal as we brought in our three boys! John finalized details on the new car, while Mike Hecht finalized the paperwork with us. Cannot stress enough how friendly and outstanding were John and Mike.For me, the most important aspect of buying/leasing a car - price notwithstanding - is efficiency. In our day and age, this type of transaction should be smooth, and far from lengthy. Such was our experience at Nalley; having leased Toyotas for the past 12 years (from other dealers - we're currently on our fifth), this has been by far the best experience yet.

silver

Jun 24, 2015

It was the best car shopping experience in my long history of car ownership.The extra features were explained thoroughly by Matthew and Taylor; these details helped finalize my decision quickly. My question and concerns were addressed and I feel strongly that the Sienna is the vehicle we have needed.

Keith

Jun 24, 2015

I Darnell Scott really enjoyed working with you guys. The experience and the customer service is exceptional. I would highly recommend Nalley to anyone who's looking to purchase a vehicle

stephanie3

Jun 24, 2015

I highly recommend this dealership to anyone looking to buy/lease a vehicle. While this was my first visit to the dealership, I've purchased time and time again from their employee, Arnold Harrison. I literally follow him wherever the paths lead. He provides exceptional service, very knowledgeable, resourceful, and most of all a great listener! He listened to my concerns and again, found the perfect vehicle for me and my family. Although we will be relocating to California soon, I will seek Arnold the next time we are in the market for a new car! I can also say that the staff here, specifically, Russell, provided a great experience and smooth transition as well.

Linda

Jun 22, 2015

These folks worked very hard and smart to get us the deal we were looking for. We would use them again manager got very creative and saved on taxes and got money back!

BrianC44

Jun 22, 2015

I went to the store not to purchase a Toyota, but to purchase a Porsche. Well I didn't expect it to be the same experience that I would get buying a new Porsche I guess I didn't expected to be a better one!!These guys were great they had all the answers that I needed, the financing, and professionalism that was second to none.Everyone from the Ronnie Corbello (sales manger) to Jason Cruz (the finance manager ) and my salesperson Danny Bustos made my experience one that I look forward to repeating with them again in future when I'm in the market for my next Highline vehicle.Thank you gents, your professionalism sold me this car and sold me on Nalley!

MichelleM

Jun 22, 2015

I came to Nalley as a friend gets their service done there and I was in the market for a Toyota. The purchase procedure was painless - no haggling, no smarmy sales people, no double talk. I got a great discount and left there very happy with both my car and the dealership.

Kristin

Jun 19, 2015

I had a pleasant experience with Danny Bustos buying my 2012 Toyota RAV4. He made sure everything was taken care of and that I was pleased with the service before I left. I would recommend this dealership and Danny Bustos specifically. Thanks for a great job.

driver15

Jun 19, 2015

Several service items completed as agreed and promptly.

RPC

Jun 19, 2015

I won't go to anyone else for my car needs. I have been going to Nalley Toyota since I purchased my vehicle in 2008.

TLS2

Jun 17, 2015

I've taken both of my Highlanders for service to Nalley for over eight years. I've never had a problem with them. I've never felt they were pushing for extra charges or services that weren't needed. They explain repairs and/or service items clearly. I know others say dealerships take advantage of customers, but I don't subscribe to that theory based on my experiences with Nalley.

nikkib1973

Jun 15, 2015

I can say this i have bought many cars, and this was the best experience I have ever had. Dominic was straight forward as i was with him made it fun!! and Ken is as good as they get

DianeM66

Jun 15, 2015

I will recommend anybody to go at TOYOTA NALEY the personal is there for you and no regrets no lies hey people let's go to TOYOTA NALEY ROSWELL THEY here to help you and you will come out there with a smile on your face thanks

aliyu1970

Jun 14, 2015

I will never recommend anyone to your dealership for business, because my experience with your sales rep, the way i was treated after signing the paper work shouldn't be the way business should be conducted, i work in an organization that 90 percent of the staff's drives toyota even my ambassador's car is a toyota, its happens I'm the protocol officer/ office manager and have 100 percent influence which dealership to do purchase of our official vehicles, i thought i found one but i was absolutely wrong by the way and manners i was treated by Mr Ajanic, all the things he promised to do including detailing the car was never done, and when ask i suddenly became a crazy man all in name of asking question about the vehicle i purchases, with a sign display outside Exceptional services that i didn't get, i feel very sad and disappointed.

Smalley

Jun 14, 2015

Everyone listened to how I would buy the car, and everyone became happy with the deal when it completed. Thanks for listening. In the finance office Jason performed exceptionally well, with full explanations of each portion of the options and paperwork details. I felt very comfortable and satisfied with our transaction. Expecting a repeat experience, I'll be back to buy again one day.

John M

Jun 12, 2015

To me the most important part of a sales experience is if you have a problem will they fix it. I will consider Nalley Toyota as my first choice for a new car because when they could have ignored my initial problem they stepped up right away and corrected it. We all make mistakes but it gives me a sense of confidence to know that they will go out of their way to make it right.

TTFlyer

Jun 10, 2015

After shopping at several dealerships in the area, the difference with Nalley made my experience better. The salesperson was more knowledgeable about the Tacoma and the online pricing was more attractive.

Marin S

Jun 9, 2015

I got my both cars from Nalley and I am very pleased with the service.

jimandmarcy

Jun 9, 2015

Our salesman was informative and helpful and patient, without the "high pressure" annoying sale tactics of many other car salesmen. Kevin Smith did an awesome job!

BX5NUPE

Jun 9, 2015

I have a few clients that own dealerships so i had high expectations for this one.I have had great experiences with The Nalley Brand through my old BMW 328. I wanted to purchase from this location because of my Faith in the Nalley Name.We had some communication Challenges after purchase,but Jason Cruz, Avron Mccord And JanisOkie took control and saved the day! Great Comeback!!!!!

Scott

Jun 8, 2015

I am thoroughly happy with my service experience at Roswell Toyota. Ms. Caitlyn was very helpful and easy to work with. I will bring both my Toyotas to this dealership going forward.

Gopinath Kumar

Jun 7, 2015

Very nice dealer with interesting options of car.They have good deal follow the line correctly.We can negotiate the price correctly with each other.

Deep1329

Jun 4, 2015

Was told that Finding a 2015 Tacoma V6, 4x4, "Access Cab"; would be difficult to say the least....I have no use of a 4 door, "Pre-Runner".....seriously...why even own a truck......I'm an Ironworker by trade and an avid hunter/fisherman as well....so I require as much bed length and width as possible. My old Tacoma was a '99, V6, 4x4, SR5, Extended Cab that I bought new and kept for 16 yrs., ( 220,000 miles) well....it threw a rod......Blew the Engine....became a Tacoma "Flowerpot"....this after I had 3300.00 of repairs done to keep it goin' a little longer so I could save up 3 or 4000 for a down payment....I'm still paying on that service work.......Anyway, without my knowing, Andy took it upon himself to try and find this "Rare" Access Cab Tacoma 4x4,.....he not only found one, he found my dream Tacoma, color, options, were perfect. He made arrangements to trade for this truck; it was in Alabama, and "then" Andy contacted me claiming he found "My Tacoma" and if I came in to see him he show me pictures and a copy of the MSRP with all the options. When I met him at the Dealership, he produced the papers and photo's, then he proceeded to tell me that,.....all these things he said and did were totally initiated by Andy, not at my request,....So he discounted the Tacoma 2500.00 and then hit me with a 1500.00 trade in allowance for my aforementioned Tacoma "Flowerpot"..... and with the proffesional help of Dick Warren, the man is the epitomy of what every sales person should strive to be, a deal was made and I still can't believe that my perfect Tacoma is parked in my driveway.....Darrell Ernspiker email Leeernspikeratgmail.com

Mike42

Jun 4, 2015

Taylor and team were very easy to work with on my recent purchase of a new Highlander. They found a vehicle with the features I needed and the negotiation & payment processes were very simple. The staff was friendly and considerate. Thank you!

elmoiscool

Jun 2, 2015

The purchase was a good experience and not painful. Our sales person was most helpful and communicated very well with us. We will be back to look for a car for my son.

ValJean

Jun 1, 2015

It was a great experience. No one tried to push anything extra on us. Stacey was an amazing salesman. Arnold Harrison is a true finance director because he knows numbers well and he knows what is best for the customers. I felt like this was the best experience. We have a Mercedes as well but their customer services cannot top Nalley Toyota.

MG

Jun 1, 2015

Amazing buying experience with Kevin Smith and team at Nalley Toyota! First class experience all the way! We purchased two new cars in one month and both were great.

sammioct27

May 31, 2015

I never brought a car before and was looking to purchase a car. Danny helped me from start to finish get a dependable car. He even helped me get awesome insurance coverage! He was very friendly and inviting and made this a smooth transaction!!!

GeeGee

May 29, 2015

I purchased my vehicle from Nalley and it has been the best decision made to date for me. I LOVE MY 4-RUNNER :-)! The service is exemplary. The service advisors work extremely hard to build trust by constantly proving themselves to be trustworthy. For example, my brakes have been making a slight noise and when checked out Steve Nowak informed me that the pads were only about 50% worn. He also made it clear that there are no safety issues. I decided to put him to the test and asked what he would do if he was in my position. He was very honest and stated that given the current condition and if the slight noise isn't bothersome (actually far from it) he would wait. He sent a clear message that when he makes a recommendation regarding service, it can clearly be justifed. As a single Mom managing a chronic health issue, I am always mindful of my budget and apparently so is Nalley. Thank you and keep up the good work!GLewellen

TC

May 27, 2015

I love having my car serviced here. Their facilities are impressive.

taurus57

May 26, 2015

I had become accustomed to a great service experience over the years as a single owner of a 2007 Tacoma that had been serviced exclusively at Nalley's, but I had my eye on a new Venza and was a little nervous about taking the plunge and facing what I thought would be a difficult sales experience. The VIP team of Brady Thompson, Dominic Rodgers, Charles Wang, and Ken Womack showed me an experience that was very pleasant and satisfactory in every way... and I drove away in the new Venza that I wanted a day later. Special thanks to Dominic for all of the running he did to keep all this together!

musicmonster

May 26, 2015

We've been taking our Prius to Nalley for a while now and have been very impressed by it. When I decided to get a second Prius, I felt the most comfortable knowing that I'd be going to a dealer with a great service dept.

Sara V.

May 25, 2015

I would like to thank all the employees there specifically Dick Warren and Aaron Coles. They were amazing and made all the effort they could do in order to get my first car. The customer service over there was above my expectations and I highly recommend Nalley Toyota of Roswell.I give them more than 10/10 stars!

B's

May 21, 2015

I just dreaded the thought of the big sales pitch but drove off in my new car thinking "wow, what a nice experience we had.". We did our research online and felt Toyota of Roswell had the best deal available.Our Sales Associate Nihad Ajanic knew everything about the Prius and more. He was very nice to work with. And , Aaron Coles was very nice and made the financial part of the sale very un-stressful.We left feeling like we now are a part of the Roswell Toyota family and will be taken care of for future service. We have never had such a good experience buying a car, Thank you!

Pryncess427

May 20, 2015

Devon is a great salesman. Prior to coming into this particular dealership, I was discouraged and tired of feeling misled and lied to by other dealerships. Not only was his customer service remarkable, but the entire staff was amazing. They made my car buying experience much easier. As a woman, I appreciate not being taken advantage of and being talked to the right way. Great people. Great attitudes. Very professional. I love my car. It's perfect for me and I have them to thank for that.

Paramount39

May 19, 2015

When I first entered the dealership, I had to stand in front of the customer service desk for 2-3 minutes, because the representative there busy playing solitaire on her phone. when asked about going down on price - one salesperson's response "Do you want to have it for free?" other sales person (another day) ... I asked him if he can give the all-weather mats included in the quoted price- His response "that the least I can go. Sorry, you can leave". He went to to manager, they had a chat and came out and said "You will not get the same quote if you leave that door now". This is the treatment we got in the dealership. Still we bought from this dealer, because I sold my old car and needed a new one immediately. Would I recommend this dealer - Definitely for the price and only if you are not looking for a customer friendly environment.

steve vereb

May 15, 2015

This is our second purchase an Nalley Toyota of Roswell with Kevin Smith, our sales associate. Kevin and the staff were very professional in making this a win-win situation for all of us.

paramount39

May 14, 2015

Sales Representative and manager are mean to us. Did not get the discount they promised to us; added a hidden price which has increased the final quote by $500. But still a good price compared to competitors, so giving a overall positive nod!

Norm

May 11, 2015

Classic Collision delivered our Sienna van to Nalley Toyota of Roswell to repair the electric door closer mechanism and re fit the door. Nalley repaired the electric motor, and adjusted the door satisfactorily, all within 24 hrs. Another dealer, Sandy Springs, had failed to do that after having the van for 2 days.

Ktnb1983

May 11, 2015

all the staff I dealt with are awesome! will definitely purchase there again, all the way from Mississippi (6 hour drive) to the ATL! see you guys next time

Ray

May 9, 2015

Danny Was Very Helpful , And New All About The Porsche Boxster -S RS-60 Spyder . He Gave Me The Car Cover And Explained The Car In Detail. Only Reason I Did Not Give A Five Star Rating Is The Fact That I Was Not Given The Hard Top Wall Hanging Bracket . I Called The Previous Owner Mrs. Eduardo Mendoza She Said She Gave The Hard Top Holder With The Car And Seemed A Little Upset That It Was Not Given To Me . Maybe It Was To Big To Fit In The Car At The Auction So That Dealer Keep It ? Could You Please Call And Ask Him . I`ll Pay The Freight To Me If He Has It ? All The Best , Raymond Mifsud , Owner S# WPOCB29878U730925 615-533-3684

Sold!

May 7, 2015

These guys were amazing! They helped us locate the exact model vehicle we wanted, and delivered it in a very prompt and professional manner. My next vehicle will be purchased from Nalley Toyota of Roswell!

Janice1975

May 6, 2015

The team there is so awesome! don't want to leave the lady out that called me on Monday. Thanks to you guys you are the best!!!!! Nalley Toyota of Roswell.((;

Steve 252

May 3, 2015

the service appointment started on time and was completed earlier than I expected. I'm a reoccurring customer of Nalley Toyota and I highly recommend the dealership

Scott4269

May 2, 2015

Kevin was great. Was able to answer all questions I had about the car in detail. Kevin was very personable and I would not hesitate to buy my next car from him. The dealership overall was really great as well. Everyone was very nice including the people I did not directly deal with.

sanartin38

May 1, 2015

We were greeted as soon as we walked in the door, by Richard Warren. We told what we were looking for..it was raining outside, but he put on his raincoat to find some vehicles. We had. 2011 Toyota CorolloLE. On April 16, 2015, someone T-Boned us, totaling our car. It only had 29.000 miles on it. We intended to buy. Used car. Our Bufget for a car was $15 ooo. We saw your add that you were taking off $4,000 on new Corollas. We didn't want black car, nor red. We wanted a gray, silver or white. We took the silver. It was a base package, but seemed to have most of what we had on our old ,CorolloLE. Richard completed paper work. The bottom line was $2000 o ER budget. We all haggled, but in the end we took the deal. Love the car. I did find one important item it didn't have that I (Shirley) who would be using the car. The keys don't open the trunk. I have to unlock car, pull s lever to pen the trunk. When it is raining that is so inconvenient we wish we had known that in advance.

happy customer

May 1, 2015

Since 1972, we've bought 3 NEW cars. Olds., Nissan, Toyota. The "after sell experience" and maintenance of the Toyota has, by far, been the best. The two years of "free" regular maintenance is a GREAT change of "what-used-to-be" - sell the car and GOUGE the owner for maintenance!! Thanks for the paradigm change. Because of that, we are loyal customers. At 71 yrs. old and owning a 2012 RAV 4 - with the hearse conversion option - I'm sure this is our LAST car!!!!

Beraht

May 1, 2015

I just bought my car at this place and I totally recommend the team that worked with me to help me choose the right vehicle and at the right price. They took the time to know me, my needs and possibilities in a very expedite and professional manner. From the moment I contacted them to the moment I drove off with my new car, I felt at ease. I worked with Mr. Warren and I have to say, he is awesome at his job. Always warm, professional, and never pushy. I totally recommend this place.

RASman54

May 1, 2015

I had not purchased a brand new vehicle for quite a number of years. My wife and I were somewhat apprehensive about the prospect of going through the process. Hey, these folks were great to deal with! No annoying pressure. Loren Mayfield was a rock star!! She answered all my questions with professionalism and patience. Throughout our several days of correspondence, she always was there for me helping me understand the vehicle features and buying process. Jason Brown was totally cool when he helped me understand the items on the worksheet and Doc Peal was there at closing the deal to get us a really competitive price. Doc also helped me consider several options in the purchase process. Finally, Charles Wang helped us get better financing than what I had prearranged. Charles saved us money which helped us extend our warranty and protection. Way to go guys!! I will definitely be a repeat customer. We love our new 4 Runner. I will be the coolest Granddad with the Grandkids!!!

happy customer 10's across the board!

May 1, 2015

I had a great experience, the staff at Nalley Toyota was very friendly helpful and knowledgable. I am looking forward to my next purchase with Nalley Toyota!

Colaboy54

Apr 30, 2015

Richard Warren and the staff of the dealership were great to work with. I did not feel pressured, got a fair trade, and a good price on the new car. Overall, it was a very good transaction!

Steeli2012

Apr 30, 2015

I am the type of buyer that takes an analytical approach to the car buying process or any other major purchase in my life. With that being said, this is the second vehicle we have purchased from Nalley Toyota of Roswell in the last couple of years. I assessed all of the variables involved and by far I feel Nalley Toyota of Roswell and their staff surpassed their competition in price and quality of customer service. Great job Jason Brown!

dog

Apr 28, 2015

every one was very nice and went out of their way to please me.They were polite and up to date on the features of the car. Romane , Jay and Ken were excellent. Thanks Billy

cdhensleyiii

Apr 28, 2015

With regards to my previous statement, I would like to retract that statement. I understand now that this has absolutely nothing to do with the dealer and is more so the product of buying a used vehicle. This dealer was very proactive on resolving the issue in my favor. I am sorry for my hasty response of negativism. The dealer, in all honesty, provided great care for myself and the co-signer. Thank you for your help.

Rocko

Apr 27, 2015

Sales person very knowledgeable and accommodating. Found a car to meet my specifications and had it shipped to Alpharetta in short order. Finance manager explained a complicated topic very clearly, which allowed us to make an informed decision.

egueren

Apr 24, 2015

We requested a search for a Jeep Unlimited and was contacted back by Ronnie Corbello. The vehicle he located for us was the perfect fit for our daughter. Working thru process with Tom Williams and Ronnie Corbello, was truly a pleasure. I never felt pressured. I felt they had my best interest in mind, and left very satisfied with the deal, the car, and how I was treated. A truly professional team.thanks for great experince Ed Gueren

tomvee

Apr 23, 2015

We just purchased our second new Toyota from Nalley in Roswell and had another great experience with Dick Warren, John Garner and the rest of the team. These guys are easy to work with and pricing is always very competitive at this dealership. We got a great deal on our new Rav4 Limited and we got a very fair price on our 16 year old Sienna trade in; yes Toyota's really do last a long time!! We got the deal done quickly on a Saturday and couldn't be happier with our purchase and the level of service we received. Thanks again Nalley Toyota Roswell.

2carCC

Apr 22, 2015

We visited several other dealerships before contacting Nalley Toyota. We spoke with them on the phone before visiting the showroom and they provided us with all the information needed.They were transparent in sharing information, efficient in their processes and attentive to our needs.

Kct

Apr 22, 2015

Our sales person, Mike Hendrix, was knowledgable, made us welcome , and made the purchase a pleasant experience. He made us a fan of Nalley Toyota.

Jct306

Apr 22, 2015

Kevin was very knowledgable and professional as well as the finance manager Aaron. Thanks guys! It was a great car buying experience. I appreciate it!

GPR 1964

Apr 21, 2015

Pleasant buying experience and straight forward price negotiations. What you want to see from a car dealer! Would look to them when the need comes to buy another car.

Sentinel3

Apr 21, 2015

I dropped my car off the night before my scheduled appointment and they had it ready to go by 7:15 the next morning! And, they even washed and vacuumed the car before giving it back! Gotta love that!

Jonesshr

Apr 21, 2015

The entire process from start to finish was great. AJ (salesman) greeted me with the up most respect. At the time my husband had not made it to the dealership and I didnt feel insulted by AJ at all. I have found that at other dealerships they seem to insult or belittle women. I didnt feel that way at all by any of the staff members at this dealership. Arnold the Finance Director was great as well. Overall my experience with this dealership with great and I would definetly be recommending family and friends.

Greg

Apr 20, 2015

Good experience very painless. Nicole did a good job listening to our wants and needs and provided us the expertise to ultimately decide on the correct vehicle for us.

JNiziurski

Apr 19, 2015

My wife and I made the mistake of considering Nalley Toyota of Roswell for our car-buying needs. We considered three vehicles from three different dealers, so we went here with a focus on the Toyota Highlander (2015). I read reviews before contacting Nalley of Roswell, so I felt confident that this dealer would be great to work with, but was I ever wrong!After making a "VIP" appointment with John Garner, I was contacted three times by the dealership BEFORE stepping foot inside the building. I'm not sure what the final two calls were about, but the first was verifying that my wife and I were coming in for our appointment. I was unable to reach the person who called me (Doc Peal), so the receptionist took the message and passed it on. Why did I get two other calls? My guess: no one communicates with each other here, so that should be a red flag to anyone reading this or considering buying from Nalley of Roswell.When my wife and I arrived for our "VIP" appointment, we were informed that John Garner was tied up at the moment with another client. We were offered to be switched to someone else, but I specifically chose to work with John Garner after reading reviews about the different sales professionals at Nalley, so why would I want to change? We waited. And waited. Eventually we informed the receptionist that we would take a seat in the lounge and wait for John. Forty-five minutes later (yes, you read that correctly), one of the sales managers calls me and asks if we are still showing up to our appointment. He was confused to hear that we had been waiting, so he sent John Garner over to us. Garner informed us that he was still with a customer and that he would transfer me to his "floor partner", Dick Warren. After being handed off to Dick Warren, everything went even further downhill. He couldn't find the car we were looking for. How? He had the keys in his hand, so how could a car go missing? After another five or so minutes passed, he finally located the vehicle and had it pulled around for us. Dick Warren was zero help. My wife and I got to "explore" the Highlander without much input from Warren. Eventually I had to prod him along so we could actually learn about this vehicle. To make matters worse, he could hear us talking about features or parts of the car that we couldn't figure out, but did he clarify anything for us? No, of course not. When asked about why we should buy the Highlander over a rival vehicle, all we answered with were negatives about the rival car, not anything positive about the Highlander. Pointless.The negotiation was absolutely pitiful. The trade offer for my vehicle was insulting. I was asked what the highest trade value had been, and Nalley was under half of that! Note: Dick Warren's comment was, "Could you share with me the highest trade offer so we don't embarrass ourselves?" Too late for that. Finally, Dick Warren asked what it would take for us to buy today, and to which my answer was that they had a very high hill to climb since we had such a god-awful experience, especially since it didn't seem like he was interested in working with us or selling us a car. The sales manager who came over--I cannot remember his name--was the final straw. He was condescending, smug, and combative. This person didn't listen at all to me. He knew my issues with the experience yet he did nothing to fix anything (the price and my trade). As someone who has worked in the sales field in the past and managed people, I know that when a complaint arises, the manager's job is to put the fire out. Period. Apparently this sales manager missed that day of management training. He interrupted me several times. If you're considering a Toyota, do yourself a favor and avoid this place. Go to AutoNation Toyota (formerly Toyota Mall of Georgia) or World Toyota. This dealership doesn't get the basics of car buying, so don't waste your time here. Appointments mean nothing. Common decency also means nothing to this place. If I could give zero stars, I would.

Smiley

Apr 16, 2015

This was a very pleasant car buying experience . This is my first time buying a brand new car. They did their very best to work with me to keep my monthly payments where I wanted it to be. I was very impressed with their snack bar. Danny was very pleasant and kept in contact with me . He was professional and friendly. Overall I would definitely recommend this dealership. Their buildings are nice , well kept and they have a large stock of cars available.

highlander

Apr 15, 2015

We had a great experience with Danny Bustos. He met us at the door, let us drive a 2014 Highlander, answered all our questions and exhibited great patience dealing with us. Although we ended up purchasing a 2015 Highlander for which Danny did not get the credit, he stayed in touch with us during the whole process and contributed to our great experience.

Oliver

Apr 15, 2015

Had a great car buying experience at Nalley Toyota in Roswell, Georgia. Danny Bustos was awesome to work with! He put my needs first and wanted me to be happy my the car choice, price, etc. I am looking forward to taking my new car to be serviced at Nalley Toyota in Roswell, Georgia in the future! Thank you Danny Bustos and Nalley for a memorable, stress free, and fun first car buying experience.

car nut

Apr 14, 2015

I love cars, have owned 30+ in the last 10 years and pretty much don't engage car dealerships. I just happen to be driving by - my daughter had been looking for a small Toyota SUV and I decided to stop. I went right out to the lot and did a self walk through - did not see anything and was approached by a mechanic? He asked if I needed assistance and I told him what I was looking for. He told me his thoughts and that vehicle type for a teen and then got Danny involved. Danny was upfront and told me they didn't have anything I was looking for (which I appreciated not being sold something I did not want) but he would check real quick. He went the extra mile - searched several lots Nalley owned and he found the exact needle in a haystack vehicle I was looking for - then assisted me every step of the way. I felt like we were friends first and I wasn't just another paycheck. My deal was small - but I was treated like a bigshot. Pretty cool place. Then Danny introduced me to his GM, Kevin Jeffries and his finance guy Jason and we had not even decided on the vehicle. It just felt right. Great person, great place, I have three more kids and a wife that I will definitely let Danny service soon. Fantastic experience. Thank you Danny! oh and unbelievable deal!

MD

Apr 13, 2015

Great people to buy car from. Andy Porter our salesman and Finance Mgr Joshua Cruz were fantastic. Staying late to help finalize deal because we arrived late that evening.

Dr Maryam

Apr 13, 2015

Both Ms. Stephens and Mr. Alston worked as a team to assure my process was smooth and complete. This, they fulfilled completely. I have been well taken care of by this team of professionals. All of my questions were answered and elements of questioning that may not have transpired were answered as well. Having, now, three Toyotas and being a long standing customer of Toyota for 20 years, I am more than pleased with the service that I received on this date from Ms. Jaselle Stephens and Mr. Jason Alston. It makes me proud to be a Toyota Owner again! ?

nothingbutthefacts

Apr 12, 2015

My wife was in the market for a 2015 Highlander, did a test drive with Dwight, on a late Friday night. Went back in Saturday, he was busy and put us with his associate AJ, we spec'ed out exactly what she wanted, he printed out the spec's from Toyota's website and handed us the sheets. He threw out a price of less $3,900.00 off the MSRP. We wanted to think about it over the weekend, so we took the paperwork with us. Monday we called back and spoke to Dwight, we verbally went over all the spec's and then emailed him the spec sheet we built at home. When he questioned where we got the spec sheet from we emailed him the one done at their place that had Toyota's name on it. Problem 1) He back tracked on the price AJ gave. We ended up compromising. In retrospect, I should have walked right then and there.Problem 2) When we showed up to sign the paperwork, he said the splash guards are not part of the deal. Okay, again should have walked, but thought it is only $200Problem 3) All of the add on's (splash guards, running boards, LED fogs, remote start, carpet mats, bumper guard) were not in stock. This is more of a customer service issue. If you offer it, you should stock it.Problem 4) Several days later we were called to bring the Highlander in to have everything installed, said in by 9 out by 5:30 the same day. When we arrived we found out they had to drive the Highlander about 35 miles to do the work. Okay, we were in too deep now. Came back at 6pm, no Highlander. No one in service knew what we were talking about. Hunted down Dwight. He said it is one the way back. Finally at 8:20 we left without the Highlander, they could not get the remote start working, after doing a computer flash.Problem 5) During all of this we asked where the cargo carpet mat was, Dwight said 'they are not going to give that to you' What? It is part of the Four Season Floor Mat package (look it up) finally after pushing Andy comes out and says they will throw in the cargo mat. Again, it is part of what we paid for, that is all I asked for, what I paid for. No more, no less.Problem 6) The next day at 3:15pm I received a call from the folks doing the work, they said the Highlander was leaving their shop and headed back to Nalley, they said it would take about 45 minutes. I arrived at Nalley around 4pm. Asked around for my Highlander, Dwight was missing, asked for Andy, he came out but was not happy to see me, right off the bat he said I should retract my Yelp review since 'you got your free cargo mat' I quickly reminded him the mat was not free, that I paid for it, and that my Yelp review had very little to do with the mat, rather to lies and deceit and broken promises from all involved. I asked him if it would not have made sense to bring the folks to his shop to install the remote start, that way if they ran into computer issues again it could be resolved there? His response floored me he said 'I am not going to take up a service bay when I can put cars in that make money' I responded, you have got to be kidding me, I paid for my car, which is not working. He ended up leaving and sent out another person to find my Highlander. It finally it showed up at 5:15. After they did another computer flash to get the remote start going, filled the tank with gas they pulled it around. Problem 7) As I was getting into the car I noticed two things A) a stain on the driver seat, they said they could not get it out and would have to bring it in next Monday, Wednesday or Friday. B) USB phone charging cord that was in the Highlander when we dropped it off is missing.To sum things up, I have never seen a group of events that went so wrong, start to finish. I do not believe I would return to Nalley as I have not been treated fair or with respect, specifically with truthfulness. Once I get the stain out of the seat and the cargo mats we will look for another Toyota dealership to do the warranty work, I feel Nalley will be glad to see no more of me.

Pilates instructor

Apr 10, 2015

The whole experience of buying my new car and trading in my old one was stress-free and perfect. Everyone was friendly and knowledgeable. John Garner was a low key but very knowledgeable salesman. Every detail of all of the paper work that needed to be signed was fully explained and no pressure to add on anything. I would highly recommend Nalley Toyota as a first class car buying experience. I love my car!

darkfireyguy

Apr 10, 2015

I cant complain about anything, I got the car that I wanted at the price that I was expecting, and the service was great. I would do business with this site again

deep123

Apr 8, 2015

Good Experience at this dealership. Great pricing and great discounts. You never go wrong. Very attractive with various options and styles. Overall I would recommend to anyone.

Adrian

Apr 7, 2015

Normally the service department is excellent. My 2006 Toyota has always been serviced at this facility with no complains. This time the service consultant failed to notify me in a timely matter when the car was ready nor did he give me an update on expected service completion time.

hortgeek

Apr 7, 2015

Gerald Massa was my sales person at Nalley Toyota Roswell, and he was super knowledgeable about the vehicles, as well as very forthcoming about every little blemish my 2010 RAV4 had. Did not try to hide anything, did not pressure me at all, and helped make sure the vehicle was exactly what I needed in the end. I would recommend a friend to this dealership, and to Gerald Massa, in a heartbeat. I love my RAV4!

New Corolla Owner

Apr 2, 2015

The quality of the experience of purchasing a 2015 Toyota Corolla was excellent. Richard Wong was exceptional in his knowledge of the product and displayed exceptional customer service. Mark Capozza was equally responsive and lead the Nalley team through a process that left me very satisfied with the experience. Nicely done!THanks Fellas.

BJ

Apr 2, 2015

This was the first time I bought a car in US. But, owing to kind response and honest pricing, I felt comfortable even if I was not good at speaking English well.

Cwood

Apr 1, 2015

I told them what I wanted and what I could afford and they found me the perfect car! I had a problem and went back and they were there to fix it! Very satisfied!

chaswolff

Apr 1, 2015

Jerry Massa is great to work with: a knowledgable (actually knows the Toyota product well), friendly and straight forward, facts-based professional that really enjoys what he does and does it well. Been purchasing new and used cars for 30+ years and Jerry is different than most and up there with the best in the business. Have worked off and on with Roswell Toyota dealership and they've always been solid, Jerry makes them better.

Kamlesh Patel

Apr 1, 2015

I went here to buy see the new TOYOTA RAV 4 2015 and sales person AJ AJANIC and J Joyce they treated me very good. and they explain me everything in very friendly way.Even I do not have to negotiate because I got the perfect price and that was in my budget as well.I also went to some other deals as well but their price was very high or I say even we can not compare with Nalley Toyota.Nalley gave me the best price and I booked the car same day.Thanks AJ AJANIC and J Joyce for your great help and finding me perfect car that I wanted to drive.I am driving my car to office for two days and my experience is great. I fill like I am in very safe car and everything looks excellent.again AJ AJANIC and J Joyce thank you very much for your great help !!!I WOULD DEFINITLY RECOMMEND TO BUY CAR FROM NALLEY TOYOTA.

Stephanie921

Apr 1, 2015

Great shopping experience. My husband and I searched the online inventory found a car called dealership set up time to view car. When we arrived the vehicle was brought to us, the sales man went over all the vehicle features and had a lot of knowledge about the vehicle. It was clean ready to go. We loved it and bought it!

jrc2015

Mar 31, 2015

Dick Warren and all the folks at Nalley Toyota are friendly, courteous and give their customers a feeling that they really care for their customers. I just purchased a Toyota Camry SE from Richard and it is not only a great car but the price they sold it for was very competitive with all other car companies in the area. I have also used Nalley Toyota for all my repairs, tuneups and tires for all three of my Camry vehicles for years.

Diana burt

Mar 24, 2015

It was really easy to schedule appointment which gave me a tech person (Richard Osborn). He was very professional and answered all my questions. He also set up my next appointment. Give experience an a+.

Claude B.

Mar 23, 2015

One of the best buying experiences I've had. The purchase price was agreed to without spending an entire day at the dealership. Thanks Taylor...

Review

Mar 23, 2015

This is my 4th car I purchased from this dealership, for me this is a comfortable place to shop. Also great place to have your car serviced.

MAT41

Mar 23, 2015

This is the second car in two years I have bought from Nalley Toyota and from Richard Warren. Both times he was very helpful in meeting all of my requests and it was a pleasure to do business with. I recommend this dealership and Richard Warren to anyone wanted to deal with someone you can trust and know you are walking away with a good deal and quality car. It was a pleasure and very easy experience in purchasing both cars. Thanks again Nalley & Richard!Malcolm Turner

Joan Flowers

Mar 22, 2015

For the second time I have had a truly exceptional buying experience at Nalley Toyota of Roswell. Nicole Reyes is awesome and Arnold Harris is as well. Thanks a million guys!

ErikB

Mar 22, 2015

I recently purchased a Porsche Panamera Turbo from Nalley Toyota. I was surprised they had such a high end car for sale at a Toyota dealership, but I was able to get it at a fair price as a result (not CPO, not from a luxury car dealer, etc., so lower price). Brandon Edwards and Kevin Jeffries were both great during the entire process. They gave me a good trade-in price for my old car, and they're taking care of some minor items that need to completed on the Porsche. Overall, I had a good experience.

LAPTOP

Mar 20, 2015

Kevin Smith is very nice sales person, he received me with very good attractive manner. He finished the deal in short time. He was waiting for me till late night with the same energy and explained me all the features. Thank you Robert Gagliardi

Angie

Mar 18, 2015

Everyone was very helpful and nice. We appreciate the after work hours and the ability to be able to test drive and purchase a car when our schedule allows for it. We are very happy with our recent purchase.

mikediniz

Mar 14, 2015

Mike I would like to thank Toyota for taking good care of me and my family on a purchase of a new vehicle, I had the privilege to deal with Kevin Smith, whom I explained my situation and he had the patience to help me out, I had no problem at all with the finance deal, everything went Smooth, once again thank you all."

skimpy 45

Mar 4, 2015

Excellent service and readily remedied my on going problem.

ccantr23

Mar 3, 2015

We had a great experience, thanks in no small part to the tremendous help we received from Stacey Lowery. Stacey was never pushy, but always honest, direct, courteous, and most importantly very conscious of our budget. He went the extra mile to ensure we stayed within budget, even while trying to help us get the LE model. Not only will we back for our next vehicle purchase, but we will be looking for Stacey! Thanks again to Nalley Toyota, we love our Corolla!

Terry S.

Feb 28, 2015

I've gone to Nalley Toyota for a number of years. They service both of my Highlanders. They've always treated me with the utmost courtesy and professionalism. They're upfront and honest with repair advice. I've never felt pressured or duped by recommendations for unnecessary repairs. I truly feel they respect their customers and want them to return. I'm a highly satisfied and loyal customer.

Karolyn

Feb 24, 2015

This is the third vehicle i have bought from this dealership, and I can honestly say that it was truly a smooth and rewarding experience. Everyone with whom i had contact with was very friendly, knowledgeable, caring and genuine. Given that our personal situation was both challenging and unique, the staff was engaging, kind, and understanding, I would highly recommend not only buying a Toyota again, but coming here for their wondeful service and staff.

bgwebb

Feb 23, 2015

I had not purchased a car in 16 years. I didn't know what to expect. The buying experience was made very easy by Stacey and Aaron. Thanks! (Stacey was very patient with me and and my questions.)In 16 years when I need another Camry I will come back :-)

bjs033

Feb 23, 2015

Dick was a great salesman to work with, found the truck I wanted in couple of minutes, and overall low pressure sale. We were able to work out a price relatively quickly, and were out of the dealership with a new truck in just a couple of hours.

Alex

Feb 23, 2015

The Good.- I got the car that I like.- The finance department matched the interest rate I have from my bank.- The finance person (Ken) did not offer me unnecessary add on to my loan and it has been done quickly without a lot requirements.The Bad.- Rich Trupia told me in the email that I can have less price of the car than the other dealership quoted to me. But when I got on site, somebody that I forgot the name together with Herman said that he can't give me those price and it ended up $500 higher than the other dealership has been offered to me. I did not mind it since I want to have the car immediately and they promise me to get the car within 24hrs that didn't happened.- After I give my deposit, Herman told me like, do you know that you can't get your deposit when you decided to not buy the car anymore? Which is for me a none friendly and a totally false statement. Why he did not told me at the beginning and secondly, I consulted somebody and I learned that no matter what, the deposit will be returned. - They did not told me earlier that the car will have some mileage already which is more than 400 miles already. - Rich also told me that they are waiving the processing Fee but still its included in my quote. I keep insisting on it but Herman said that its already part of the discount amount which is not a correct way of showing it. When I'm about to pickup the car, I wish I could still negotiate the price but they didn't allow it anymore. I told them that the reason why I accepted the higher price was because I wan't the car right away but that didn't happened. The car arrived on the 3rd day.Suggestions:- If someone need to get involve in the middle, it's good if he knows the history of communication of the customer first in order for them to get in synch with what the other person started to negotiate.- They need to be more friendly and have a mode of trying to help the customer in getting the car not just say some few words and that words are final which is equivalent of saying like, "take it or leave it".

Bruce

Feb 21, 2015

I'd been looking for a nice 1 owner mid-size or full-size car I had my search narrowed down to a Toyota Avalon or a Ford Fusion. Nalley had a 2010 1-owner that they had sold, done all the service on a scheduled intervals and then got traded back in 5 years later. I was able to get the price I wanted and the sales staff and finance dept. could not have been better to work with.Purchased with a 2 year total mechanical and electrical warranty, I feel confident this car will give me years of good service. Thanks.

nugget

Feb 18, 2015

Internet special price was honored. Quick and easy process.We had looked for a basic Tacoma model for several weeks. This was the only dealer had had close to what we wanted.

shanley

Feb 17, 2015

It was the best car buying experience, I have ever had. This is my 5th toyota 4 runner. Hands down your dealership ROCKS !!!!!!!!Thank you all soo much :)

Alex

Feb 17, 2015

Nalley Toyota of Roswell had the lowest price on the particular model I was looking at. We drove 45 min to buy a vehicle from this dealership because they were roughly $3500 lower in price than the Toyota dealership in my town. The sales associate was very helpful and not pushing us towards options/upgrades we didn't want or need. There was very little haggling involved, or needed. This was my first new vehicle purchase and I hope that all my future new vehicle purchases are this smooth. Great job guys! Keep up the great work!

Chandel

Feb 17, 2015

I was greeted and helped immediately, Giselle and Bill were the reasons we purchased not one but two cars today. We've been looking for 2 weeks and just that day alone we'd been to 6 other places. We were fortunate enough to get the President's weekend sale prices, which made it even a more pleasant experience. Everyone was friendly, and helped us achieve our goal of purchasing a car that day!

Highlander

Feb 17, 2015

Called ahead to see if there was time for an oil change or if I could make an appointment. The lady told me that if I were to come in before 3 they had 5 service technicians and it shouldn't be a problem to get my oil changed before 4:00. Showed up at 2:45 and was turned away. I was told that there were 5 cats ahead of me and the technicians wanted to leave by 4:00. There were no apologies or offers to do it another time with the coupon I had. While I understand the employees wanting to leave on time, nobody valued the time that I took to call ahead or to drive there based on what I was told. I am very disappointed in this dealership. I will stick with Cobb County Toyota in the future.

JCN57

Feb 11, 2015

We had been shopping for a new Highlander over the past several months. Availability has been an issue especially in the color combination we wanted. We had been checking websites of all the Toyota dealers in town, Nalley showed up with 2 Limited matching our colors. We stopped in to look at them and leave a deposit for an XLE which was less money with similar features. Kevin Smith was easy to talk to and made us feel comfortable. Let us drive the car and came back to help us with the deposit for the XLE. We decided to see what the difference was between the Limited an XLE to the pocket book, bounced a few ideas off the wall and we drove home with the Limited the same day. Everyone we worked with there was exceptionally nice and helped us through the process. We felt like we got a good deal which means if we feel that way we did.

RunningCurly

Feb 10, 2015

Nalley does a great job. I took my Highlander in this week for its 20,000 mile tune-up and was in and out in less than an hour. While I waited, I watched tv and enjoyed free coffee. I will bring my car to Nalley for all its service.

P$$

Feb 10, 2015

We visited 4 different dealerships. This was the only one where: a) we were given an honest upfront price; b) there was no push to make a deal now (we visited the place twice during 3 weeks period). Both Jason and Nicole were pleasure to work with. Keep up the great work!

Cyndie

Feb 9, 2015

Like everyone, I hate buying cars. I don't like to haggle and I know what I want. I used True Car program thru my employer and found the exact car I wanted. Andy Porter was my sales person and he was AWESOME! Let's face it, buying a car is a minimum 4 hour experience. Andy and the Finance person, Jason, knew that my time was valuable and moved me thru the process as quickly as possible. I got a great car at a great price and even got an ok trade in. I will recommend Andy to any friends that are in the market for a used car. He is great! Everyone involved did a great job!

jackier

Feb 9, 2015

We came into the dealership to look at the 2015 Toyota Highlander. Was helped by Hermann Smith who did an exceptional job of answering all of our questions and finding all the Highlanders for us. We ended up purchasing the car that same evening thanks to wonderful service and help by Hermann.

AlphaJD

Feb 5, 2015

We have been coming to Nalley Toyota of Roswell for service on our 2008 Tundra for three years now. Steve Nowak is, hands-down, the best service manager we have ever had the pleasure of dealing with. Responsive, accountable, always keeps us in the loop whether the news is good or bad. He sold us a set of tires that have lasted nearly 50,000 miles; we will definitely be buying the next set from him. He is personable and friendly, a real family-oriented person who understands that our time is valuable and gets us in and out as quickly as possible. And when the job can't be done quickly, he always arranges for a loaner car for us. He is the best! Nalley's customer service lounge is top-notch. Clean, plenty of comfortable seating with free wi-fi as well as places to plug in. As a mother of young child with ASD, I also really appreciate the complimentary coffee bar they have that is staffed by people with autism spectrum disorder.

Bcc8585

Feb 5, 2015

I came in with a friend I was referring to purchase a car from Toyota Roswell. I had recently purchased a car and had good experience overall. Little did know it was good luck on my part. My friend and I came into the dealership. We were greeted accordingly and then paired up with one of the more "seasoned" car salesmen. He was straight forward from the beginning. We laid out our expectations and then proceeded to see some of out options. We landed on a Kia Sorento and everything seemed to be going good. The car salesmen kept making comments about his time being a car salesmen and how he wasn't making money on the deal he was working for us. ???? I don't know how that helps anything but I let it go. The sticker on the outside of the Soreto was $20k... It was $7k over the price limit my friend had set to keep payments manageable. The salesmen was quoting us $13k for the Sorento. My friend and I ended up commenting on the price gap/discount multiple times throughout the sales process. Everything seemed to be rolling along well and it was time to sign the credit applications for financing. The salesman went to collect the paperwork from one of the managers and returned with bad news. He proceeded to excuse himself for just being human and getting the price $4k wrong. This would not have been an issue, except the salesman had MULTIPLE opportunities to verify the price of the vehicle. I commented on this before walking up to one of the managers. The manager made excuses and said he wouldn't do anything for us. While I was gone the salesman made rude comments about me to my friend. We walked out of the car dealership and nothing was resolved. A few days later my friend reached out to customer service to see if they would make it right. They transferred her to the dealership GM. He proceeded to laugh in my friends face and accused her of aggressive behavior. He then told her he wouldn't sell a car to her under any circumstances as a result of her behavior in the dealership. In my opinion the easiest sale you can get is a referral. I raved and raved to my friend to come to this dealership after my experiences. At no time were either of us aggressive. The only thing that happened is we walked out after 3 hours wasted that could have been avoided with some simple due diligence. Do not give this dealership your business. Try Regal Nissan instead. They roll out the red carpet.

gregdibernardo

Feb 4, 2015

I had a 10K mile service performed while I waited. I was told to expect 1.25 hours and was out in 30 minutes. Can't beat that!

GP

Feb 3, 2015

I don't often shop with dealers, and even less often feel the need to leave a review. After working with Curtis as a salesman, and Ronnie as the Sales Manager, we came to a very mutually beneficial deal that I didn't think would happen. And thereafter, Curtis and Ronnie then were willing to go even further to correct an oversight on my part. Not only that, but I walked in pre-approved from a local bank with an APR I thought unbeatable, only to have Ronnie beat it by a full 1%. (and 1% is a big number when you walk in already under 4%) Their ability to provide amazing service, combined with their willingness to work through what can seem impossible obstacles left me to wonder how I hadn't found them earlier. I walked in there a potential one time customer, and it seems I may have walked out as a customer for life.

bouncy84

Feb 3, 2015

I have very little experience purchasing vehicles, but Nalley Toyota made it pretty easy. I told them what I wanted and they took the time to listen and get it for me. Good customer service and very friendly. If I had to buy a Toyota again, I will definitely go there.

lefton4

Feb 2, 2015

Mr. Warren was a pleasure to do business with, easy transaction! I would definitely recommend this dealership for all your auto needs. Thanks to everyone at Roswell.

Gary

Jan 30, 2015

I have purchased many automobiles in my life but, to my surprise, I had my best car buying experience when purchasing a new Toyota Carolla S for my wife at Nalley Toyota of Roswell. I felt no pressure to make an immediate decision and was treated with professionalism, courtesy, and respect during the entire process.John "Jay" Joyce was a consummate sales professional and Jason Cruz handled the financials with thoroughness and expediency. I would definitely purchase another vehicle from Nalley Toyota and I intend to utilize their service department.

fjcruiser

Jan 29, 2015

Great people. I will buy another vehicle here if the need ever arises but I plan on keeping this one for a long time. Thank you all.

Jennifer925

Jan 22, 2015

I came into Toyota wanting to look at the silver 2015 Camry and was not wanting to buy until a week later. The price and deal they offered me was too great to pass and I ended up buying that day! The sales rep AJ, was wonderful and answered all of my questions and was very patient.His manager Rich was very helpful! Even the finance person I dealt with was great! I would recommend all of my family and friends to this establishment. They made my car shopping experience extremely pleasurable! THANKS NALLEY TOYOTA OF ROSWELL!!!

J. Scott

Jan 20, 2015

After fully reviewing the five major dealers in the Atlanta area, I decided to go to Nalley Toyota. They had an incredible inventory! In total, it was just over six hours (round trip) from Knoxville, TN and well worth it. The local Toyota dealers were a joke when it came to price. When I contacted them to try and see if they could compete with Atlanta, they literally laughed. This forced me to hit the road and buy out of the area. The entire experience at Nalley was extremely pleasurable and laid back. I would highly recommend buying from this dealer and I will be returning for my next purchase.

Cindy

Jan 16, 2015

I love shopping at Nalley-Rally Toyota...Very comfortable setting while getting your vehicle service and also has a nice Cafe' Bar. The place is let home away from home. Thanks a bunch for your friendly, hospitality.Cindy :-)

4guth49

Jan 15, 2015

We have bought 4 vehicles here because it is a great car buying experience. Great people and great service. We highly recomment Nalley Toyota of Roswell.

Mark from Montgomery

Jan 14, 2015

Was in the market for a new car for my daughter. Local dealerships where I lived had a "Take it or leave it" attitude. I drove 2.5 hours to Nalley Toyota and saved slightly over $5,500 dollars. The entire team was friendly and professional. No hidden surprises. Well worth the drive. I will return the next time I'm in the market. Mark from Montgomery.

Happy Toyota owner

Jan 13, 2015

We went in mainly to look and test-drive a Toyota as we were just getting started in our buying process. We were so impressed with the whole experience that we ended up buying our car that day. Taylor Ruden made us feel very at ease and spent alot of time making sure that we saw plenty of cars until we found the one that we wanted. He was so patient in answering our questions. We never felt pressured or hurried. It was truly one of the best car buying experiences I have ever had. We opted to look at Nalley Toyota after our daughter told us about how great the service dept. had been for servicing her new Toyota. Highly recommend Nalley Toyota!

Johnny

Jan 9, 2015

Thought I'd swing into Nalley after a dentist's appointment for a 20,000 mile oil change. No appointment, no problem. The young lady was very professional and friendly. I saw a familiar face, Jason, the Finance Manager, and asked him about a letter I had received about trading up. He was so welcoming and professional, that I actually got serious about it. he introduced me to my stellar sales rep, Taylor. Taylor took his time and let me get comfortable with him before he suggested anything or asked me for any information. By that time I had laid my eyes on a Tacoma sitting on the showroom floor. He slowly got the information he needed and in only two exchanges of information, I had agreed to do a trade. Got exactly what I wanted and at I price I could live with.

Revidaniels

Jan 8, 2015

Was treated very proffesionally. Questions that I didn't even know I had were answered. Great service from the moment I walked in the door, from the managers and sales people as well as the financial department. I would and will refer them to anyone I know looking for a car. Can't believe how happy I am who my purchase.

Mercer72

Jan 8, 2015

Nalley gave me a great deal that i couldn't pass up! Went in for routine maintenance on my 2010 Tacoma and walked out with a 2015. Cut my payments by $200. Sales/finance team made it seamless.

Pankaj

Jan 5, 2015

I had very good experience with my Honda Accord purchase at dealership. Augusto Francia (Gus) did a great job in providing the required details for available vehicles including test drive for two vehicles I shortlisted. Negotiation over price was long but Gus and Manager Andy Lee dealt with situation in polite and friendly manner. I visited the dealer after finding out some good reviews online which helped me to make my decision and those reviews were quite right. I want to add my review here as well to help people make better decision. So far I am very satisfied and would recommend the dealer.

Sam

Jan 3, 2015

The price was fairly acceptable. I have pretty much got the exact price which I wanted. And I do recommend this dealer if you ever want to buy a Toyota.

Randy

Jan 1, 2015

I think I was a bit of a difficult customer, but the sales team went out of their way to work with me. They did a great job.

TopCat

Dec 31, 2014

Sales rep, Stacey Lowery, was responsive to all questions, not pushy, and accomodated every request. The sales offer was straight forward, hassle free. Everyone at Nalley was friendly. Of all the car purchases I've made in 40+ years, this was the easiest and most comfortable. And the car is great! The hybrid technology of the Prius is what got me here. I'm amazed by the fact that my 16-year-old averaged 68 mpg on a 30 minute drive. That will bring me back to Toyota, and the purchase experience will bring me back to Nalley.

bigorangeenterprises

Dec 31, 2014

Kevin Smith did a great job with my recent Scion purchase. He was very knowledgeable and easy to work with. The Sales Manager, Rich Trupia, also gets 5 stars. The buying process was easy from start to finish and I got a good deal on my new car.

summersfamily

Dec 23, 2014

The best thing about this dealership, is that it is not high pressure sales tactics. They showed me the three cars that I was interested in, and they were very professional throughout the entire process. My sales representative was John Garner, and although he is a little quiet, he did a great job educating me on the benefits of each vehicle. Buying a car is a long process, but throughout the process, this dealership could not have been nicer. They offered refreshments to my family and were very fair with the final pricing. I would highly recommend this dealership to a friend, & I would buy an suv here again. My favorite part of the whole experience was Bruce calling me the next day to make sure that I was completely satisfied.

gramielesleyataol.com

Dec 23, 2014

My Sales rep was so kind and friendly very nice to do business with him,I would highly reccomend him and I did bring and I did my son in to buy a car. Keep up the good work.

annecole2

Dec 18, 2014

I had been looking for a slightly used Camry SE for several weeks and had driven several. Due to the country's economic state for the last few years, I and many others have less than perfect credit. Two previous dealerships were not able to secure an acceptable loan for me, one of those, another Toyota dealership in Sandy Springs, simply told me that I could not get a loan and I would not be able to get a loan anywhere that I went ! However, Nalley Toyota of Roswell did that very thing the very next day ! The dealership is open on Sunday, which is great, I am one of those people who sometimes have to work on Saturday and can't shop until Sunday. The price of the car was fair, I got a good trade-in value for my Ford SUV and I had a great salesperson Odell Jones. Overall a great experience ! I left happy and will be a repeat customer !

toyoman1

Dec 16, 2014

This is my second lease from Nalley Toyota. Their service from start to finish is first class. They made me a very happy customer again. Mark made it happen 5 Star.

Scott Christiansen

Dec 10, 2014

Would like to thank Jose Velasquez for great customer service on my 30000 mile service. Very professional and help full. Went the extra mile finding tire sizing i asked about.

Saundra Archuleta

Dec 5, 2014

We just purchased a 2015 Toyota Camry from this dealership. Maurice Griffith worked tirelessly with us (we had a specific model/specifications in mind). We found the perfect car for us and came to a reasonable price without undergoing a harrowing, high powered negotiation. The overall experience was fantastic. Everyone was friendly, helpful and made us feel truly welcomed. The finance manageralso made us feel completely comfortable during the finance negotiation. Truly exceptional experience. I would not only recommend this dealdership, but I would buy another car from them in a heartbeat. Thank you, Nally Torota!

waldork

Dec 2, 2014

Everyone at the dealership was courteous and friendly. Felt real comfortable when we first walked through the door. A great dealership. Would recommend to anyone considering a car purchase.

lloydh

Dec 1, 2014

I looked on line for the car that my wife wanted and found one at Nalley Toyota of Roswell. I contacted Dick Warren, Sales Consultant and we set at time for my Wife and I to come and look at the care and test drive. The car was out and ready for us to test drive upon our arrival. Dick was very easy to work with, very knowledgeable and friendly. We negotiated our trade in and Mark the Sales Manager was very willing to work with us. Jason Cruz in Finance was also able to get us an extremely low interest rate to make the deal even better. We feel we got an exceptional deal without the normal gyrations that you would typically experience at most dealership. I would highly recommend Nalley and Dick Warren to my family and friends.

allpower

Nov 29, 2014

I just purchased a 1997 Porsche 911 Cabriolet from Khaleed and could really have not had a better car buying experience. I also worked with Andy and Greg. Andy was the manager and was really a busy guy but was probably one of the most personable managment level people I've ever dealt with. Greg was just as personable and helpful. Certainly not the average car buying experience. I only wish I didn't live several states away....I would stop in just to say "Hi". I will give them definite consideration on any future automobile purchases that I am considering.

Matt09151980

Nov 22, 2014

I have never seen anyone as rude as Mark Capozza. He has no idea about customer service or taking care of customers. Mark Capozza all he cares money and he will insult you if you give him a lower offer. I reported him to his GM about his luck of leadership and how rude he was dealing with you. Hearing from the guys in world Toyota Mark was fired by insulting few customers there. If his GM keeps him there I guess it will tell you about the whole organization and how much they care about their customers.

KC Smith

Nov 18, 2014

Calin was on top of the situation, made recommendations and asked my opinion before I ok'd the repairs. Great, professional job

sharonhessblank

Nov 18, 2014

We were having our car serviced and decided to look at the new RAV4's, at which time Kevin Smith assisted us. He was courteous, knowledgeable, helpful and at all times very professional. The weather was cold and rainy, but it certainly didn't diminish his ability to perform his job. We were very pleased with Kevin and would request his expertise and friendliness service again.Cheri Norry, Service Dept., is also a wonderful asset to your company. She's always upbeat, friendly and knows her job quite well. Last but not least is Ken Womack, Finance Mgr., who was also professional and very people oriented. The above-named employees do an outstanding job and represent Nalley Toyota very well. Your company is very lucky to have employees of their caliber!Sharon Hess-Blank

tguthrie

Nov 17, 2014

Our salesman (AJ) was very knowledgeable and friendly. Working with him was a very favorable experience. Jason, in finance, was also very knowledgeable and pleasant. During the auto delivery, AJ took the time to go over many features of the car and asked me to come back if I had any questions. I would recommend the personnel that I worked with and the dealership.

tfe

Nov 13, 2014

Richard Wong was willing to accept my knowledge and research on a fair price for the Tacoma I purchased, and the deal was completed in a relatively short time frame. Better experience than my last two dealer transactions, including a current failed attempt at a dealer located closer to me.

vagrette

Nov 13, 2014

The time spent there was way too long! But I loved Dominic I would recommend him to everyone! Financing was a horrible rate for excellent credit.

MEMULHOLLAND

Nov 11, 2014

I usually hate shopping for a new car but this time it was painless and pleasant!My daughter and I came to buy a car for her and we left with a car for her and a new Camry for me.Corey was great very accommodating and had patience. Everyone I came in contact with were really nice and seemed to care without being pushy .A really great experience, I would defiantly recommend this dealership. My daughter dealt with Richard a really nice professional young man.Aaron was our finance guy and was terrific. He had a great sense of Humor and rally made us feel special as if we were family.All in all a great buying experience .will definitely recommend to friends and family.

gabby.mulholland

Nov 11, 2014

Richard Steadman was approachable and nice. He had a very good vibe, and really seemed like he wanted to help me find my new car. He helped me decide what I want, by asking all of the right questions. I really enjoyed working with him and will recommend him to all of my friends and family. Nalley Toyota has really raised the bar. Aaron in the finance department was awesome. Helped me through my first car purchase!

ylnq6

Nov 7, 2014

reasonable good customer service. Sometimes they are trying to trick you.

Philip Hutchins

Nov 5, 2014

I really hated the fact that I had to give them one star. Their service is worth less than one star. I've been dealing with this dealership for months trying to get out of them what they promised to use when we purchased a car from them. First of all, the advertised a car with features that it did not have. They claimed that they would make it right but did nothing but put us off and stall. We paid for a few things to be fixed when we purchased the car. Getting them to come through on this service was extremely difficult and then when they did do the work, they broke the part that they were "fixing" and then tried to hide it by supergluing it and not telling us. This is a freaking BMW. You don't superglue it and try to hide it... Out of the 40 or so times that they told me they would call me back over the months that I've been dealing with them, I received 1, yes 1 call back. These people do not care about you, all they want is your money and they will do and say whatever it takes to get it but then once they have it, you are worth nothing to them. The simple "service" that they did took WEEKS. There were periods of time when I called back after a week to find that the car had not even been touched and we were out of our car for absolutely no reason. Once I even arrived for scheduled service to find that no one had record of my appointment. I'd been ASSURED that I had an appointment! I could go on and on about how horrible this dealership is... Long story short, don't waste your time and save yourself the years of life that you will loose from the stress that this place will cause you.

flipture

Nov 5, 2014

I really hated the fact that I had to give them one star. Their service is worth less than one star. I've been dealing with this dealership for months trying to get out of them what they promised to use when we purchased a car from them.First of all, the advertised a car with features that it did not have. They claimed that they would make it right but did nothing but put us off and stall. We paid for a few things to be fixed when we purchased the car. Getting them to come through on this service was extremely difficult and then when they did do the work, they broke the part that they were "fixing" and then tried to hide it by supergluing it and not telling us. This is a freaking BMW. You don't superglue it and try to hide it...Out of the 40 or so times that they told me they would call me back over the months that I've been dealing with them, I received 1, yes 1 call back.These people do not care about you, all they want is your money and they will do and say whatever it takes to get it but then once they have it, you are worth nothing to them.The simple "service" that they did took WEEKS. There were periods of time when I called back after a week to find that the car had not even been touched and we were out of our car for absolutely no reason.Once I even arrived for scheduled service to find that no one had record of my appointment. I'd been ASSURED that I had an appointment!I could go on and on about how horrible this dealership is... Long story short, don't waste your time and save yourself the years of life that you will loose from the stress that this place will cause you.

ravikumar3985

Nov 2, 2014

Customer service is awesome , particularly employed Help me a lot . I will recommend this dealer to all my friends and family . But only thing i was little bit disappointed regarding price of my trade in car . I received less amount than i expected .

Adri151

Oct 29, 2014

This was one of the best experiences Ive had with a car dealership. I bought my last new car from a Nalley dealership and chose Nalley again because of that past experience. Im glad I did. Corey was wonderful. He was very knowledgeable and friendly. Pete Oliver was also very helpful and friendly. I would recommend this dealership to my friends and family. Keep up the good work!

BabieG26

Oct 27, 2014