Used Cars for Sale at Mercedes-Benz of Carlsbad in Carlsbad, CA

John Tillinghast

Aug 26, 2020

I think that the people that work at Hoehn are all great. I have been treated very well and that is not where the problem lies. I have had my E400 Cabriolet in for service 3 times for the same issue. Window seal noise between the front and back window. For whatever reason they can’t fix it. I even went as far as going to another dealership and test driving a used E400 of the same year as mine and a brand new one and neither have this issue. Each time I’ve picked up my car they say it’s fixed and within a few days to a week the noise is back. I’m basically at wits end.

Leigh Norton

Sep 23, 2021

Brand new Mercedes 450 GLE 2021 has MAJOR electrical failure. Back-up camera and dashboard don’t function. Appointment times are booked weeks out. No concern about safety while driving vehicle with electrical failure. Upon arriving at appointment, waited over 25minutes just to be greeted. Some of vehicle concerns, such as assuring alignment was straight, were dismissed upon check-in by greeter. Not reassuring! Not impressed with customer service at the Service counter.

David Path

Dec 30, 2020

Not impressed by the Service Representatives that they have staff there. Went in to see if they were able to perform services to my vehicle. Instead I was responded with a default answer that Mercedes didn’t have the software too. I have done weeks of research and read many forums that this function can be done with the SDS Star diagnostic tool. Yet the personnel did not want to get out of his comfy little office to ask his service tech guys to see if it could even be done. I am highly disappointed with the Service department.

georgia schweitzer

May 14, 2021

Just picked up a beautiful C300 Mercedes... leasing my fourth car with them! Top-notch salesperson, Reed Kaelin (also my fourth time working with her,) found me the perfect car and a great deal. No high pressure sales tactics, just listening to what you want and need and making it happen!

Michelle Herrera

Jul 15, 2021

It is impossible to schedule a routine service here. Online scheduler non-functional, online chat promised a return call that never happened, messages left with the service department unanswered. Extremely disappointed.