Used Cars for Sale at Manchester City Nissan in Manchester, CT

Katie Corey

Sep 15, 2021

Just bought a 2018 Rogue. Shawn was my sales guy and he was great to work with! No pressure at all in the buying process. He was very kind and helpful. They have great prices and I actually enjoyed the buying process.

Desiree Z

Sep 24, 2021

John asked me to provide a five-star review. Although I would love to and although I felt that he did fight for us to get this car, the entire process was exhausting. Here are a few things that upset me and why I can’t give 5 perfect stars. I originally filled out information for a car different than what I ended up with. Justin called me, we scheduled to come down. Here is the thing, Justin should have known or did know and used a sales trick to still get us to come down, because the car I was interested in had already sold but was still on the site. The car I ended up with, wasn’t on the site. Tuesday night we spent about two hours waiting around. However, now I am trying to figure out for what, because the bank wasn’t contacted until Wednesday. Now this is where I became extremely aggravated. Twenty minutes before our 4pm appointment, I received an email from our sales rep, that I needed to go online and fill out an application as my husband’s application wasn’t being approved by the banks. We spent another 3.5 hours on Wednesday at the dealership as they argued with the banks. I left work early to make this 4pm appointment. I lost out on hours, and they couldn’t begin to run credit at the beginning of the business day? Allegedly the car was detailed, well detailers should quit. As someone who works in the vehicle industry and provides detailing services, the quality was awful. The best part, Thursday morning came around and I received a called from the dealership asking if I wanted to come down and look at cars. I polite stated that they really need to get there stuff together as I left the night prior at 7:30pm with a new car. For the above and a few other things that I am not comfortable putting on a public platform, I give three stars.

Thomas Machado

May 21, 2021

I went to look at a kia forte that was priced to my liking. I get there, they do the test drive, run my credit and I'm really liking the car. Then he brings over a receipt and the car has gone from 11,000$ to 16,000$. There were 3,300$ in hidden fees. 500$ dealer fee, 300$ Vin etching fee, and 2,500$ "CT state inspection" fee. They told me not a single one was negotiable and then, the salesman referred to my change in emotion as "Escalating like the twin towers on 9/11" when I said i would not be willing to pay a 2,500$ made up fee. They are one of the most dishonest dealerships I have ever done business with. I would never come back here.

Christian Diaz

Sep 3, 2021

Decent customer service they “work” with what you want. I HIGHLY recommend to FIRST speak with the finance manager that works the numbers before agreeing or signing any paperwork or making any down payment. My monthly payment significantly went up after agreeing with what I thought was finance on a monthly payment on a lease after we agreed on a payment. They left certain details out and now I’m stuck with a payment that wasn’t agreed. DEFINITELY DO NOT RECOMMEND GOING THERE! *seems like it’s something that happens often per our sales guy that helped us with our lease*

Joe Krajewski

Aug 23, 2021

All went well until meeting with financial person to sign off on lease. This happened with last vehicle too. Each time I was led to believe we had final monthly figures just to be told they wanted to add sales tax to the "final" figure. This should have been communicated during sales agreement.