Used Cars for Sale at Longo Lexus in El Monte, CA

norma

Oct 22, 2015

Took my Lexus GZ470 for rubber seal around the windshield to the tune of $400. They wrote on my windhsiel with chalk and couldn't even clean the xxxx windshield let alone wash the car like they used to do. Longo is going down hill fast. Don't buy if you expect to use service department; they don't even care if cutomer is upset

katherine1956

Oct 14, 2015

Felix helped me find a 2015 hybrid to exchange for the 2008 hybrid which my family of six used to drive everywhere, from the mountains, to the desert, and to the beach (often with our dog) over the past 7 years. This new hybrid is luxurious, affordable, fuel-efficient, and safe. Thank you to Felix and to Longo Lexus!

Bbking123

Oct 13, 2015

Felix Giles was very helpful in many ways I would recommend him to everyone who is looking to buy at Longo Lexus He took his time to give us the best deal as possible and we got it!

Guest

Sep 9, 2015

Bring my car to have oil n filter change and also need them to check and reset the maint light. They did note in the paperwork.After service, I found out my car maint light was still on. I did ask them and they said they don't know why the light is still on and other light too, even they check tire pressure. If I would like to reset or check the maint light again I have to pay $55 more or bring to the service next time??? Never bring my car back. Bad service! Pay $120 for the bad service. My car still has the same problem and look dirty even they wash it.

Giangxtran

Jul 25, 2015

Longo Lexus lives up to its reputation! I came here to buy a car and the overall experience with Sabino and the whole process of buying a car went really well. Sabino genuinely cared and helped us from day one until the moment I got my keys and new car. I would recommend this dealership and Sabino to all my friends and family and will definitely be coming back for this lifetime.

maylatht

Jul 6, 2015

This is our second car from Longo. Even more impressed this time around. Rony Parada was excellent to work with. I have never worked with a sales dude that knows so much about his product. He was really great to work with and worked to get us a great deal. The atmosphere at Longo was also another great aspect of the deal. It is much easier to work with a staff that is treated like they are actually an important part of the process and Longo does that. I definitely felt that passed along by Rony and the other staff we interacted with. If you're in the market for a new car, you MUST stop by Longo.

Raymond

Jun 15, 2015

I purchased a 2015 Lexus IS F-Sport from Longo Lexus with the help of Jeff, the internet sales manager. He got the exact color combo that I wanted instead of pushing me onto other colors. He was professional, courteous, and never pressured me into anything. Jeff actually stayed until midnight to complete the car sale and made sure I was comfortable with everything before I drove off! I will definitely return for my next car and will continue to refer friends and family to Jeff!

kbtb

Jun 2, 2015

Called about2011 Lexus LX570. Having purchased several cars out of state surprised that theyrefused to sell me the car-too lazy to do paperwork.

Joseph

May 19, 2015

I have bought several Toyota and Lexus cars from Jerry during the last 7 years and strongly recommend him to whoever wants to buy Lexus cars.Jerry is very honest and hard working man never upset and always kind to all your requests.I know he has so many faithful customers owing to his wonderful character and personality.If you want to buy any Lexus cars new or used, please be sure to contact with Jerry and he will not make you disappointed.

jc91201

May 16, 2015

On the POSITIVE side, I will definitely recommend Longo Lexus and my sales person to George Kantanto to all of my friends and relatives who are interested in buying a Lexus. In a scale of 1-10, George Kantanto is easily a 10. From the time we spoke on the phone, I was treated by him as if I was his only customer - he worked hard to earn my business. I still had 8 months left on my current lease and he "worked" the numbers so that it would make economic sense for me to get out of my current lease. He made it happen and George was extremely patient with me. On the NEGATIVE side,I already have 2 problems with the car: one remote is not working properly and the glove compartment, even when unlocked, does not open. I went to Glendale Lexus, which is close to my house and was told it could take even a day or longer to diagnose why the remote is not working and at least 2 hours to fix the glove compartment. I told them I will just come back next week. I'm just disappointed that I'm going to be inconvenienced since I too have a busy schedule. FYI, this was my 3rd purchase from Longo, and the RX 350 that I bought from Longo in June 2012, I had to return it to Lexus after driving it for 9 months since the "noise" could not be fixed after several attempts to fix the problem.

Cal

May 12, 2015

Worst experience of my life. Purchased a used Lexus Gx470 and had nothing but problems. The Lexus was under warranty and had multiple problems that they refused to fix. Car was in their possession for a month and nothing was fixed. After a month of no progress and numerous threats they bought back the car and we're supposed to pay off the loan. Today, 5/12/15 has been more than 40 days and my loan has still not been paid off. I have collections calling me and my credit ruined due to their incompetence. I have called many times to try to resolve this issue with no success.Buyer beware!!

I give up

Apr 29, 2015

This sales staff has treated me poorly, I wouldn't visit this dealership again. They really just gave me the run around and wasted my time.

Dl460GX

Apr 27, 2015

Brought in new 460 GX for a sensor lite, tire pressure. I asked check in writer how long it might take and he responds " well if you are in a hurry maybe you should come back later " Really.... That's the best way to handle customer service. After advising service writer, they amusingly dismissed comment and my concerns..

Fly2low

Apr 21, 2015

Leo subroto is the best sales ever,arranging all things smoothly with a super competitive price. For service, Raymond Liu delivers the utmost customer service

russ

Jan 16, 2015

I had a 4:30 PM appointment for an oil change. I arrived at 4:24 and was greeted professionally and told to go inside, take a seat, and wait to be called. That's exactly what I did. At 5:34 PM, John Chang told me he was sorry for the wait. I assumed that my car was finished so I said things happen. That's when he told me that the car hadn't even been brought in for service yet. He was professional and apologized and said he'd do what he could to expedite the service. He called me back in one hour later to again apologize and he told me the service had been completed. When I went ot pay, he said he was sorry for the extended wait and had asked his manager to comp the service, which is what the manager did. I thanked him and went out to get my car. That also took about 10 minutes...thus, the 2 1/4 hour oil change.

davidc8998

Jan 2, 2015

I had heard horror stories about Longo's service amongs my friends before but considered them as rumors until now. I went in for a oil change and felt right the way being pushed for the more expensive 70K service basically the same thing except just more inspections. Came back later and was told I need a $500 axle boot replacement due to crack and leak. I declined and later took the car to a local auto shop and found out both axle boots were fine and not a sign of leak or crack. The machanic even shown me both axles boots to ease my doubts and concerns. Longo definitely lost me as a customer on both sales and service. Just hope other people do not fell victim to the same unethical tactic they shamefully employed. Consider yourself warned.

Irina Li

Dec 15, 2014

Li Mei is so sweet, patient and kind. Service is good and efficient.I will recommend her to my friend who needs to buy a car.

lucy chen

Nov 7, 2014

This is a commendation to one of your outstanding services to us. You impress us as a very gracious and courteous person. Your performance, professionalism, expertise, knowledge and analysis of your product, and your pleasant personality, could easily earn you a super 5-star rating. And Longo Lexus should be very proud to have such a fine person, Li Mei, in their working force We are very happy to have bought our car through Li Mei. Many thanks.

karimel21

Oct 29, 2014

"New 2014 IS250 F Sport"I made the car purchase on 04/19/2014. I came in to this dealership knowing what car I wanted and how much I wanted to pay for it. My cousin and I parked and came out of my car. We started walking around and we were approached by Francisco Maragay, an awesome car sales man. He provided excellent customer service. He was very friendly and professional. Francisco was very patient; he worked very hard to achieve the deal I wanted from Longo Lexus. I recommend not only Longo Lexus El Monte, but the car salesman, Francisco Maragay. This was such a pleasant car buying experience. Thank you Francis!!!

Reza1348

Oct 23, 2014

Great customer service our sales person bruce did a great jod very professional and very caring i hardly suggest this dealership they have very friendly employee

Reza shadabpour

Oct 21, 2014

Eventhough we went on a weekend and the place was pretty full, but the service was pleasant. Friendly environment and everything worked out smoothly. Had a really good experience. :)

Check5

Oct 20, 2014

George Kantanto is the man! When it comes to buying a car, it's best not to take any shortcuts. He guided me through the process. Unfortunately, due to my procrastination, someone beat me to the deal!

bmorman

Sep 18, 2014

Bruce & Lorna"new ES300h"We recently purchased a new Lexus; Li Mei was very professional, personable and worked hard to achieve a deal that met our bottom line. If you are considering the purchase of a new Lexus, my wife and I recommend that you ask for Li Mei; she will work with you to achieve the best possible deal while maintaining the highest level of customer service.

Davidg

Sep 3, 2014

I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professional. Even though I arrived at 7:30 on a Sunday evening and saw that you closed at 8:pm, I was never rushed or pressured, and the entire team stayed until about 10:PM to conclude the deal. Then, on Tuesday, Ed personally delivered the Lexus to me in Granada Hills, at least 30 miles from your dealership, and took the time to walk me through the cars many features and ensure that all of my final questions were answered. As I said earlier, Ed Perez made the entire buying experience a very enjoyable and satisfying one. Thank you and your entire team.

David

Sep 3, 2014

I appreciate the professional service and pleasant buying experience that I received from Ed Perez at your dealership. He was friendly and professional. Even though I arrived at 7:30 on a Sunday evening and saw that you closed at 8:pm, I was never rushed or pressured, and the entire team stayed until about 10:PM to conclude the deal. Then, on Tuesday, Ed personally delivered the Lexus to me in Granada Hills, at least 30 miles from your dealership, and took the time to walk me through the cars many features and ensure that all of my final questions were answered. As I said earlier, Ed Perez made the entire buying experience a very enjoyable and satisfying one. Thank you and your entire team.

Srt8charger

Aug 29, 2014

Steven was disrespectful to me and to my bank person . Since I live in az I was getting everything ready to buy the car the only think that we needed was him to send the info on the car and the blue book so the bank person could give me the check . He didnt do anything plus hang up on me because he said he was with some customers . Even I said could you tell your manager or a coworker to send it and he said not . Im just waiting for other salesman to contact me so we can do the deal

yobi

Aug 19, 2014

We recently purchased our second Lexus vehicle. Great customer experience once again, Li Mei worked very hard to help me purchase the car I wanted while staying within my budget and made the process very comfortable. AWESOME DEAL !!! She is very helpful with explaining all the features and functions of the car..Keep it up Li Mei and thank youYOU HAVE MY HIGHEST RECOMMENDATION THE BEST DEALERSHIPLongo Lexus 2530 N Peck Ave in El Monte, CA 91751-3524.

CMICHAELMENDOZA

Aug 4, 2014

I couldn't be any happier with my experience over at Longo Lexus. I had the pleasure of working with Ed Perez and Kevin Holley, two of the nicest guys over there. These amazing guys helped me through the entire process and made the experience of this purchase stress free and really easy. One thing I really appreciated the MOST, is that they didn't try and push me into something I did not want. This is by far, hands down, the most painless car buying experience I have ever had. Its people like Kevin and Ed that give a dealership like Longo a good name. These guys and this dealership are truly the BEST! This is how car buying should always be. If I could give 10 STARS, I most definitely would, because that's what they deserve.

QuickStix26

Jul 23, 2014

I would not recommend any other dealership than Longo Lexus! Today was my second vehicle leased from these guys. They truly go all out! My sales guy Felix Giles is the Michael Jordan of car salesman! Nobody does it better! I love my new 2014 Lexus GS350. Felix and the entire staff at Long Lexus made it possible!

Richard Paredes

Jul 23, 2014

I would not recommend any other dealership than Longo Lexus! Today was my second vehicle leased from these guys. They truly go all out! My sales guy Felix Giles is the Michael Jordan of car salesman! Nobody does it better! I love my new 2014 Lexus GS350. Felix and the entire staff at Long Lexus made it possible!

Krissycorn

Apr 14, 2014

Buying my Lexus at Longo was the best car buying experience I have ever had. I contacted Jeff in Internet Sales and made an appointment to come in as I live 100 miles away. He made the process extemely easy. There was absolutely no high pressure sales. One of the reasons I chose Longo Lexus was the affiliation with Longo Toyota and I was trading in my Rav 4. They gave me exactly what I expected to get for it. The facility is beautiful and very well run. There is a reason why they are #1 in sales. I

Demanley78

Mar 5, 2014

We just purchased our second Lexus from Longo in El Monte. On both occasions, we worked with George Kantanto who is one of the internet managers. Our first purchase was in 2008 when we bought a new 2009 RX 350 for my wife. Prior to contacting George at Longo, I priced the car with Cars Direct, AAA and Costco. George was able to beat their best price by several hundred dollars on top of giving us great service by answering all our questions in a timely manner and treating us with respect as customers. There were no sales games or gimmicks played by him or the dealership. George also took his time explaining all the features and helped us set up the Bluetooth and Navigation system even though we had to complete the purchase on a weeknight after work and we were there well past 9PM and almost everyone else had already left for the night. This past weekend we purchased a new 2014 GS350 for my use. This time I used Truecar as a pricing guide and I received two very tempting offers from other area dealerships, but I knew that we would eventually end up dealing with George based on our past experience. Once again when I contacted George, he beat the other offers by $1300 without any hesitation, plus Longo had several Liquid Platinum/black GS's in our price range in stock. While speaking with George he told me that the Lexus Financial loan rate was 3.5% for 5 years and he did not know when the next offer of 1.9% was going to be. When I told him that my credit union was offering 2.45% and that my wife mat qualify for a 1.9 % rate from her credit union if she opened a direct deposit checking account . George asked that I wait so he could speak to someone in finance. A day later, I received a call from Elise in finance telling me that Lexus Financial offered us 1.95%. We took that offer since it saved us the hassle of opening another checking account. It was another great buying experience from Longo Lexus and specifically George Kantanto whom I highly recommend if you're in the market for a new Lexus vehicle.

kab1129

Feb 19, 2014

Recommendation for Longo Lexus (a Penske company) in El Monte, CA:Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tustin Lexus dealership. Tustin Lexus only wanted to give me $9,000-$9,500 trade-in allowance for a 2004 SUV 330X while CarMax gave me a trade-in quote of $12,250. It was Tustin Lexus job to meet that amount. They did not because of the policy/decision of the owners (and brothers) AJ and Mike DAmato.Next, I decided to check out the Westminster Lexus dealership, but they proved to be so disorganized. I dealt first with Roy Garcia, Sales Manager, and Doug Cook, Natl Sales Manager. I only reached Doug cook because I complained vehemently about the lack of efficiency demonstrated by Tracee, the assistant to Mr. Garcia. Tracee had promised to hand me all the information on the IS 350 Sports on a computerized form showing all extras and the sales tax.When I arrived at Westminster Lexus in September 2013, Tracee simply handed me a hand-written slip with only a total figure shown in ball point. I reminded her about her promise and had to wait ONE hour until she did not waste anymore of my precious time. Then I found out that they cannot sell 25 cars on a Saturday when they had only planned for selling ten. What kind of salesmen leadership is this? Its very poor, lousy and inefficient, to say the least.Now, back to the VERY BEST SERVICE at Longo Lexus in El Monte, CA:First, I asked to see Craig Wolfson, the Sales Manager, for a lot of desired info. He then introduced me to one of his top salesmen, Robert Langley. They both provided me constant info about the arrival of the IS 350 Sports, with 306hp engine, in the beginning of October 2013.This car drives beautifully and economically. My entire family is in awe about it, with its white exterior and red/black interior.Another plus for Longo Lexus is Celia who works at the Appointment Desk. She is VERY pleasant and efficient.Additionally, Longo offers free maintenance service for the 1,000 and 5,000 mile marks. After that, they will visit our home (mobile service) for minor services such as oil changes and tire rotation. Every 15,000 miles they offer service via flatbed truck, equipped to do required maintenance. Both the mobile and flatbed service are done by appointment through Longo. All in all, Longo Lexus is an EXCELLENT dealership and they deserve my highest recommendation.They are located at 2530 N Peck Ave in El Monte, CA 91751-3524.Contact info for Craig Wolfson is (email) craig.wolfsonatlongolexus.com or (phone) 626-580-4573.Contact info for Robert Langley is (email) robert.langleyatlongolexus.com Longo Lexus phone number is 626-652-3421.Karl Bergstrom(Very satisfied Longo Lexus customer)

KAB

Feb 19, 2014

Recommendation for Longo Lexus (a Penske company) in El Monte, CA: Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tustin Lexus dealership. Tustin Lexus only wanted to give me $9,000-$9,500 trade-in allowance for a 2004 SUV 330X while CarMax gave me a trade-in quote of $12,250. It was Tustin Lexus job to meet that amount. They did not because of the policy/decision of the owners (and brothers) AJ and Mike DAmato. Next, I decided to check out the Westminster Lexus dealership, but they proved to be so disorganized. I dealt first with Roy Garcia, Sales Manager, and Doug Cook, Natl Sales Manager. I only reached Doug cook because I complained vehemently about the lack of efficiency demonstrated by Tracee, the assistant to Mr. Garcia. Tracee had promised to hand me all the information on the IS 350 Sports on a computerized form showing all extras and the sales tax. When I arrived at Westminster Lexus in September 2013, Tracee simply handed me a hand-written slip with only a total figure shown in ball point. I reminded her about her promise and had to wait ONE hour until she did not waste anymore of my precious time. Then I found out that they cannot sell 25 cars on a Saturday when they had only planned for selling ten. What kind of salesmen leadership is this? Its very poor, lousy and inefficient, to say the least. Now, back to the VERY BEST SERVICE at Longo Lexus in El Monte, CA: First, I asked to see Craig Wolfson, the Sales Manager, for a lot of desired info. He then introduced me to one of his top salesmen, Robert Langley. They both provided me constant info about the arrival of the IS 350 Sports, with 306hp engine, in the beginning of October 2013. This car drives beautifully and economically. My entire family is in awe about it, with its white exterior and red/black interior. Another plus for Longo Lexus is Celia who works at the Appointment Desk. She is VERY pleasant and efficient. Additionally, Longo offers free maintenance service for the 1,000 and 5,000 mile marks. After that, they will visit our home (mobile service) for minor services such as oil changes and tire rotation. Every 15,000 miles they offer service via flatbed truck, equipped to do required maintenance. Both the mobile and flatbed service are done by appointment through Longo. All in all, Longo Lexus is an EXCELLENT dealership and they deserve my highest recommendation. They are located at 2530 N Peck Ave in El Monte, CA 91751-3524. Contact info for Craig Wolfson is (email) craig.wolfsonatlongolexus.com or (phone) 626-580-4573. Contact info for Robert Langley is (email) robert.langleyatlongolexus.com Longo Lexus phone number is 626-652-3421. Karl Bergstrom (Very satisfied Longo Lexus customer)

linda355

Feb 17, 2014

Many car dealerships advertise great customer service; yet, very few actually deliver. This is definitely not the case at Longo Lexus in El Monte. Chris McCarty and his sales team made our car purchase an extremely pleasant experience. During Dodger season 2013, to the amusement of my husband, son and daughter- inlaw; there was a black Lexus IS250 Sport car on display. It was getting close to game time- but I insisted on checking it out; of course that meant, climbing in, closing the door, playing with the center console gadgets, turning up the music and dreaming it was mine I rolled down the window and told my family this would be my next car they all snickered and we went to find our stadium seats, not nearly as comfortable as the bucket seat in the dream car. Fast forward several months and it was time to shop for a new car. After window shopping and test-driving everything under the sun; I just couldnt commit; nothing felt quite right and nothing compared to the IS250 at Dodger Stadium. On a Sunday afternoon my husband and I decided we would take a look at my dream car- It is said some dreams do come true. In 2013 the Dodgers won the National League West Division Title and I won (ok purchased) the Lexus IS205. With the help of Chris McCarty and Francisco Margay purchasing my first Lexus was a fabulous experience. Francisco knew his product well; he answered our questions clearly and made us feel as if we were the only people that mattered on that Sunday afternoon in November. Francisco spent a significant amount of time making sure both my husband and I knew and understood the cars features inside and out and the importance to the Longo Lexus commitment to service. I will tip my Dodger Cap, to Chris McCarty, Francisco Margay and the Longo Lexus team- They helped me hit a GRAND SLAM

rachellee

Dec 5, 2013

I was lease a CT200 last two weeks. I wanted to thank you for posting this great review about my excellent experience visiting Longo Lexus with Mr David Song. He was very friendly and professional , also provided great services with me, I strongly recommend people to this sales person ::::::::).

sbooker712

Jun 28, 2013

We are so happy that we had the opportunity to have Sabino Cuevas as our salesperson. He has honestly been fantastic! I meant to write this review on 6/13 when we purchased my vehicle but an unfortunate event happened to a friend's baby. So I'm finding the time now to write a review to make sure that Sabino is recognized! We are a young couple, heavily tattooed with 2 young children and never once did he judge us-most would've looked at us and turned the other way because of our appearance (which is expected). He was so helpful over the phone & even more amazing in person. He made sure everything went as smoothly as possible, got us in the car that I wanted (this was part of my Mother's Day present) AND he was GREAT with the kids. I will definitely pass his business card to family & friends! If I could give him 10 stars I would. I absolutely LOVE my car and I want to thank him for providing such excellent customer service right from the start (which is rare these days)! He is definitely a great asset to the Penske company. THANK YOU SABINO!!!

BradCooke

May 19, 2013

I had high expectations of Longo and Mr. Babayova since we have purchased several vehicles from Longo Lexus. Edison exceded these expectations. Edison quickly responded to my calls and questions, knew a lot about the vehicle, was polite and considerate without being pushy, and efficiently closed the sale to my complete satisfaction. It was a pleasure to buy a new GS 350 from Edison and Longo, and I will not hesitate to buy a Lexus from Edison and Longo again.

haitwun

Apr 23, 2013

I was not immediately greeted but someone did eventually talk to me. I had to haggle for a good hour before they would give me a decent price. My salesperson knew I was not rich and I felt like he really did his best to make my payments as low as possible.Looking back on it, I did not get a great deal but I don't feel like I got ripped off that badly. In the end, the car buying process took away 5 hours of my life but I drove away with my dream car. I love my new IS250!!! It is everything I always dreamed it would be.There were a few things that soured the experience. The finance guy talked me into buying the extended warranty which added a whopping $2000 to the price of the car. *sigh* At least if I get an electrical problem within the next 5 years, it will be covered and I hope Lexus is honest about their warranties. They also ran this routine where they told me my trade-in car was only worth X amount but they knew a friend who may be interested in taking it off my hands for more. I felt they were insulting my intelligence. Just be honest with me! Tell me that my car isn't worth anything to you and we will just leave it at that. In the end, I ended up giving them my old car for well below the kelley bluebook trade-in value. I just wanted to get out of there and stop having to listen to them BS me.

Kevin C

Apr 12, 2013

I bought a used M.Benz E350 from this dealership which was a nice experience. I would highly recommend them for all of your automotive needs.

afu1230

Mar 23, 2013

Felix was very friendly. He provided us with great services and we had an excellent experience here. We strongly recommend everyone to this sales dealer.

Lloyd628

Mar 18, 2013

Felix is an absolutely impressive and honest person. I enjoyed doing business with him.I recommend him completely. If you are looking for a Lexus, go see Felix at Longo Lexus.

fredkawa

Feb 6, 2013

I've been patronizing Longo Lexus since 2003 after visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best prices quickly fades if the service and quality of service is poor or even mediocre. I am very particular regarding who I am treated as a customer. Basic courtesy should be a given but unfortunately many businesses fail to understand nor demonstrate this basic tenet. Man Wong in the years he has serviced my car and my needs has consistently displayed this attitude which has engendered my loyalty to him and to Longo Lexus. I trust him with my car and seldom question the costs to repair or provide maintenance. He he was not working on the day I brought my car in I would defer it until he returned. The word, alacrity best describes his attitude: a cheerful readiness, to serve.

ChuckWW

Jan 27, 2013

SALES Department - Steve JohiroThere are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competition is brutal and there is no reason to settle with just a good deal or average treatment or a car not equipped the way you want it.I called Steve Johiro (Steven.JohiroatLongoLexus.com) in the internet department at Longo. I told him what I was looking for and asked him what he could do for me. Within ten minutes on the phone, the deal was done. The following week I drove 60 miles to Longo Lexus and met with Steve and completed the paperwork for a special order GS 350. Steve stood behind everything he told me over the phone and put it on paper. No bait and switch. No BS. Because Longo is the largest dealer on the West Coast they have the largest inventory and more pull on special orders. From the day I signed the paperwork to the delivery of the car was 10 1/2 weeks (74 days). For me it was well worth it to get the exact car I wanted.Make a phone call to Steve. He will not let you down and the drive is worth it.

Jose C.

Jan 19, 2013

Hello, in my own opinion , they should do better training on new sales personel, because the person that show me the car he didnt even knew where the car was parked at, I had to go and find it my self , then after I drove the car and we went inside to start the buying process, he had to ask other sales employees to show him how to fill up the credit aplication, well I can go on and on in details but besides that all is good. another sales person noticed that this guy was lost ,he jump in and took the case and it whet trough bery smoth,, finaly after about three hrs. we closed the deal.

Gripdad

Dec 16, 2012

I went to Longo Toyota to buy my son a 2013 Tacoma, Access Cab with a 5-speed manual transmission. Some of the local dealers said the vehicle didn't exist with a manual trans. and no one had the exact model we wanted. I called Longo and they had three of them but wouldn't commit to a price over the phone. I went down there expecting to go to battle over price. I was met at the door by the sales manager who introduced me to a sales rep who showed me the car which I agreed to buy if they would meet my price. The salesman went to confer with the manager and within five minutes the salesman said the price was accepted and the deal was done. I have never had such a painless buying experience. I wish they sold other makes so I could buy all my cars there.

Motorcycle Accident Victim

Dec 4, 2012

We have had the best experience with Longo Used Car Sales. Isaac is professional, informative, patient, and extremely easy to work with. No pressure! I highly recommend this dealership. For me, Isaac is definitely worth the extra 45 minute drive. And the inventory is expansive! On site Starbucks, Subway - this place can't be beat!

GeezLA

Oct 25, 2012

After all the good things that I heard about Longo Lexus, I was surprised by how mediocre the whole experience at the dealership was. It was somewhat of a letdown.It started off well enough. The salesman, Nick, was more than eager to show us the cars and let us do a test-drive when we told him what we were looking for. Longo Lexus truly has one of the largest stock in SoCal. (They had the model in the color we wanted at the lot when most of the other dealers had to offer a dealer exchange to get it.) However, the whole experience went downhill from there. Just like a lot of the other dealers out there, they sat us down to go over pricing. And just like the others, they started off at MSRP. But unlike a lot of the other dealers, they hardly budged from the high sales price when we started negotiating with them. In the end, just about every other dealer we went to offered a better price than Longo even after we told them the other dealers' figures. (They wouldn't even price match saying that those other dealers all add on extras like chrome wheels to jack up the price or that they'll give you any figure just to make you come in.... excuse after excuse while bad-mouthing all the other dealers.)If price is no object to you, then Longo Lexus is definitely an option. They have a great selection and you'll certainly get great customer service while you're there to look at the cars. But for us, we found the car we wanted at Beverly Hills Lexus for thousands less with equally amazing customer service.

gbultron

Oct 10, 2012

My wife and I are both pediatricians and we need reliable/excellent quality cars. With so many clinical worries, the last thing I need is a car worry. We recently moved from NY in 2009 and needed to get a car for my wife. Ahmad Yamak was the first salesman to approach us and his deamonor delivered excellent rapport. He removed the worry in our car purchase. We leased a 2010 RX 350 in July 2009. My old car's transmission(not a Lexus) went out and we went right to Ahmad. We bought a 2007 Lexus ES 350 CPO in Dec 2009. After sometime we wanted a pleasure car and changed our RX350 to a 2012 IS 250c in Jan 2012.Finally, this year it was time to trade in my 2007 EX 350 and we purchased the 2013 RX350. Ahmad was very helpful during all four of our car purchases/leases and we will continue to recommend all of our friends and family to Ahmad at Longo Lexus. He is top notch!

helenakan

Oct 4, 2012

I have received great advice and superior service from Mr. Man Wong. I will certainly return to him for future services. Thank you. Sincerely,Helena Kan

AshtonDoch

Sep 9, 2012

Very rude people; will lecture you and give you the run around. It's amazing they are still there and did not go out of business yet.

V31252

Aug 12, 2012

This is a letter of appreciation to Ahmed Yamak, a Longo Lexus Certified Master Sales Agent.My wife purchased a Toyota Celica from Longo Toyota in 1978. She enjoyed the buying experience and kept Longo Toyota in the forefront of her mind regarding any subsequent purchases of Toyota vehicles. Again, in 2000, we drove her sister to Longo Toyota and she purchased a Toyota vehicle.In 2003, my wife was interested in purchasing a crossover vehicle. We drove to Longo Lexus regarding a potential purchase. To our surprise, when we entered the showroom, no one approached us or offered any assistance. There was a salesman and a receptionist in the showroom. Neither one of them offered any assistance. We left the showroom and vowed to never return to Longo Lexus.Based on our previous experience with Longo Toyota, in 2006 we purchased a Toyota Corolla S for our daughter. Once again we had a positive buying experience with Longo Toyota.In July of this year, my wife was interested in purchasing a certified pre-owned Lexus RX 350. We visited Santa Monica Lexus, South Bay Lexus and Beverly Hills Lexus. They all had a good selection of RX 350s in stock; however, they did not have the exterior and interior combination my wife was interested in purchasing. We knew that lease returns would be coming in each month; therefore, we informed the sales agents about our exterior and interior preferences and requested they call us when they received the appropriate combination.Even though the salesman and receptionist snubbed their nose at us in 2003, my wife utilized the internet and located the perfect RX 350 combination at Longo Lexus. We decided to call Longo Lexus and see if this specific vehicle was still on the lot. We established this particular vehicle was still on the lot and immediately made an appointment on Sunday, August 5, 2012, to view the car.After arriving at Longo Lexus approximately 12 noon, we exited our vehicle, and were immediately approached by Ahmad Yamak. He did not know we had already contacted Longo Lexus regarding a RX 350. Nevertheless, he was extremely personable and more than happy to offer his assistance. He offered us some liquid refreshments and most important he listened to what options my wife wanted on the RX 350. It became apparent to my wife and me that Ahmad was very knowledgeable about his Lexus product line. My wife and I agreed that this was one of the most positive buying experiences compared to Santa Monica, South Bay or Beverly Hills. We were so impressed with Ahmad we informed him if any of our friends or relatives are interested in purchasing a Lexus, we would pass along his name and phone number. Needless to say, he is our focal point for any future purchases of Lexus vehicles. Thanks Ahmed for the positive buying experience and making August 5, 2012 a phenomenal day!Veta and James Simpson

lexusnoob1

Aug 6, 2012

My car leasing experience at Longo was amazing from start to finish thanks to Sergio Orozco. A family member put me in touch with Sergio regarding a great lease deal. He was quick to respond with helpful answers to my MANY questions and never made me feel bad about not knowing the ins and outs of leasing, as it was my first time. His genuine excitement for me getting my dream car was contagious and more importantly, sincere. I never felt like he was putting on an act just to close a deal. In my 2-year long car search (I'm slow!!), I met far too many dishonest and insincere car dealers. Longo and Sergio changed that for the better. Sergio explained why Longo is different than other Lexus dealers and I saw the proof for myself. I was treated as a guest, not an annoyance or paycheck like I was at South Bay Lexus in Torrance. I hope I don't have go anywhere else in the future for cars, Longo and Sergio made that big of an impact! Thank you!!

contender122

Aug 4, 2012

Inquired about a Lexus IS 250 on the home page. Of all the dealers that replied Longo send me the Invoice and a great price. I did created a fake email, and the other dealers weren't as understanding as George Kantanto. Stopped by to meet George and he never pushed a sale. He showed me the car from the Invoice once we located, he took the time to go over every feature and we test drove same model. He explained the difference in the packages and I learned which ones had the package I wanted and which were the base model. Again I left without being pressured, and I let him know that I was going to go through my credit union. But George informed me Lexus was having a special financing rate and I applied. Yong Chung was excellent during the financing options. He explained all the added options I can purchased, and being that most cars are electrical I went with the extended warranty and prepaid service. Yong was great at explaining what was covered and what was not covered. After I purchased the IS 250, George took me over to the Service. First time being a Lexus and the process in itself was excellent at Longo Lexus.

Ronnie Blackburn

Jul 13, 2012

Today may be Friday the 13th but I feel like it's a lucky day for my Aunt, Yesterday after much research on various cars (makes and models) I found a used car for my 76 year "YOUNG" Aunt at Longo Lexus that not only met but exceeded my expectations in every catagory. After having numerous bad experiences in online attempts to buy the car shown in the online ad with dealers agreeing to a negotiated price only to have them either use the old bait and switch or shamelessly disregaurd the already agreed upon price after arriving at the dealership to finalize the deal (in one case with Cashiers check in hand) they raise the price in one case by $1,400 for a car the was barley worth the negotiated price as it was, I was AMAZED to find that after making a appointment at Longo Lexus to view and test drive the car seen in the internet ad I found the exact car that I seen online. Felix Giles was the sales rep. assigned to us and I belive that was one of the luckist breaks to have happen to me in a good many years. After dealing with unscrupulous sales people and dealerships one after another in this attempt to find a reliable car at a fair price for my aunt I was AMAZED to find a man with high scruples and integrity in a sales position. Not only did Mr. Giles meet our reasonabley negotiated agreement on the car he surpassed it with a lower overall price. If you need a car or are helping a loved one find a car and Longo Lexus has something instock along those line, I strongly recommend that you give them a chance and when you do ask for Felix Giles he is human first and salesman second. I left not only extreamly satisfied with the whole experience all the way down the line , I also felt that I had just made a new friend in Felix Giles.

Cysamuel

Jul 6, 2012

Man Wong is not very organized and lost my paper work which caused a big delay. I asked him to do a check for my car before my road trip, he told me he doesn't know what to check. Thanks to his manager and receptionist to help me retrieve my paper work and finish everything in a timely manner. Withou man Wong, I will definitely give longo Lexus a 5 plus rating. They should definitely fire this guy to help their reputation!

arnemaria

Jun 18, 2012

Robert was very customer-friendly and helpful. I came in to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered and paid for today, would be included as a warranty item and therefore at no cost, I was able to get a reimbursement. I did not know, but he was quick to point that out. Upon hearing that, I went back to the Parts Department and they reimbursed me. It is very comforting to know that a dealer will "do it right" for a customer. I have been a client of Longo Lexus for about 10 years, purchasing my first Lexus (2002 Lexus ES300) and in November 2011, purchasing my 2012 Lexus RX350. I would highly recommend Longo to anyone considering a new car, as they also back it up with outstanding service!

rdmazur

Jun 16, 2012

I have been coming to this dealership for the past 12 years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one.

FAT C.

May 17, 2012

If you are researching/deciding on whether to purchase your next USED/CPO vehicle from LONGO Lexus? Pls read on, we just saved you potential drama, headache and heartache! Found an used '06 IS350 at LONGO as a graduation gift for my spouse; it was advertised as - "This car is in exceptionally great shape...We took care of the 90K service...and replaced brakes as were necessary." Upon contacting the LONGO LEXUS sales agent, replied emails were:i) "You should also know that the car has undergone the same inspection that all of our Certified Pre-Owned cars do and the only reason we could not certify it was because of the mileage. I cannot say much else other than this, if this IS was not a quality, solid car, we would not put it on our lot."ii) "Although this car is not Certified, it still underwent inspection and it is, above all else, a Lexus. In fact, the only reason that it is not certified is because it did not meet the maximum mileage requirement." WOW! As good as a "CPO!" Ok then, sounded like a deal to us! Thus we drove 2hrs(one-way) from SD to LA just to check out this IS. Right off the parking lot for a test drive, the brakes were squeaking in reverse! I asked why so? The reply was - "Well, the car has not been driven lately, may be the brakes need to warm up." While in the car, the driver's side mirror was not able to move up-&-down? Ok, in the end, we did get a $300 discount off the sticker (car was priced as Excellent condition per KBB?!) but NOT including the labor cost required to replace/install an OEM part. Bought/brought the vehicle home, while doing a full detail (deep wash + polish + wax + engine degrease), only to find out that under the hood, there are at least 10 missing plastic clips for the three engine covers, with the remaining ones pretty much half broken anyway! Btw, spare tire measured 30psi while LEXUS spec is 60psi; so much for passing the "CPO-inspection" right? Conclusion: 20 days later, we were dealing with loudER and loudER squeaking brakes that supposedly were "replaced as necessary" by LONGO Service Dept when advertised. Ya, that morning when we brought the car in to SD Lexus Service Dept, all the customers were "amused" by our squeaking brakes! "Priceless" moment indeed.... After inspection by our local SD Lexus dealership, the car needed: 1) NEW front pads, rotors and shim kits; 2) Rear rotors need re-surfacing. However, LONGO was ONLY willing to: Replace missing clips; replace the front pads, re-surface the front rotors. FORGET about the front shim kits and re-surfacing the rear rotors. Reason by LONGO: We the buyer already knew about the squeaking brakes upon purchasing the vehicle, and thus, LONGO will not honor a FULL brakes job despite findings by another Lexus Service Dept and the cost to do everything RIGHT! At time of this writing, the car was still within LONGO's "30-day; 2000miles warranty" and here we are, having to put up with their BARE minimum efforts in getting all the wrongs fixed.***Btw, interesting reading on LONGO business etiquette - reported by Mamed M. of LA, CA back in 06/19/2009. *** In the end, we were given the option of bringing the vehicle back to LONGO for a "full" refund? WHAT!? 4hrs round trip + $100 on the gas? And after we have spent $400 tinting the windows and running internal wires for the SAT radio + 8hrs of FULL detailing on the exterior paint? All the above mentioned issues could-have-should-have been taken care of during LONGO's "CPO-INSPECTION," as was told/communicated to us!!! ***See: http://www.lexus.com/c...; http://www.lexus.com/c... To prevent such incident from happening again to other USED/CPO customers, pls STOP over-promising (e.g. Passed "CPO-Inspection?") and under-delivering whenever customers discovered all the wrongs, and ONLY expect things to get done RIGHT the TOYOTA way! Bottom line: Deliver as Advertised and Promised. Are these all too much to ask for LONGO Lexus?

lexusnewbie

May 9, 2012

I was searching for a very specific car (2012 CT200h FIre Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in stock while the other dealers would have to order it and that it would take one month. When I arrived at Longo (and I live in Santa Monica), George greeted me and took me to their subterranean showroom where there were hundreds of cars and they actually had 2 of the Fire Agates and 1 Nebula Gray with Caramel Interior. While other dealerships only had 7 in stock, they had at least 25 CT's and George was ever so kind to maneuver the gray car next to the FIre Agate so I could decide easier. With all of that said, I told George what I was willing to pay and he only needed to "go back" only once and the deal was done. George is very pleasant, non-aggressive, and makes you feel like you're his only customer. Not to mention, he is very straightforward and not into game playing. The entire Longo experience was absolutely superb and I will not hesitate to refer people to Longo and specifically George. The whole process took about 3 hours and George even offered me a Subway sandwich, to which he took my Subway order and had it made. I couldn't drive the car home that day so I scheduled delivery for the following day and it was personally delivered to me at my office (40 miles away). Overall, a very positive car buying experience and THE only place to go if you're looking for great prices, great service (George) and an unbelievable inventory.

ggand4

Apr 26, 2012

I've been going back to this dealership many times already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by different Service Rep but they're all the same... same, in the sense that they're NOT doing their job with a personal touch... it's automatic for them... it's a JOB for them. Paul is different, as he attend to my needs as if it's HIS car, it's HIS concern, it's HIS problem... very personal and with a personal touch. I want Paul to my our Service Rep all the time, if possible.Look for Paul if you need your vehicle service in this dealership.

edT

Apr 4, 2012

Generally speaking, my experiences with Longo have been positive. I don't think we got as good a discount on purchase price as we should have, because we were paying cash. But my biggest disappointment may lie with the Lexus company rather than Longo. The driver-side mirror points to the ground when I back up, in case there are any tricycles there, but when I start going forward again, it points up to the sky, giving me a good view of the clouds. So I have to pull over and re-adjust the mirror before starting forward again. I have had this problem "fixed" at Longo four times, but after a day or two, the mirror is back to its old tricks. Is this a design flaw in the car itself, or do the Longo mechanics not know how to fix it?

billy.hughes

Mar 26, 2012

We found Sergio Orozco friendly, knowledgeable and professional during our purchase of a used Lexus GX470. Sergio followed through on every detail of our purchase--he exceeded our expectations, including setting up Bluetooth functions for our iPhones. Should the occasion arise to purchase another Lexus, we would seek his services. Thank you Sergio!Billy & Marilyn

monapatel

Mar 6, 2012

I have been looking for a car for 2 years. Ed Perez was really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 years ago and he wished he had Ed Perez also! LOVE MY CAR!!!

Ktalley

Mar 1, 2012

I purchased my first Lexus at Longo Lexus in 2006 and Niva Salazar was assigned as my service advisor. I have received the best service hands down by Niva. He has always went out of his way to find a resolution, been extremely charasmatic and professional. The superior service that Niva and Sergio Orozco in sales have provided has made me feel so confident and at ease that I purchased my second Lexus last year. I do not live close to Longo Lexus but I trust Niva Salazar with my vehicle and am so happy with the customer service that I will not go anywhere else as long as Niva and Sergio are there.

Virginia23

Feb 29, 2012

I purchased my Lexus IS250 from the dealership back in 2008 and I drive from Pasadena just to get my car serviced at Longo. I have had the privilege of working with Niva Salazar and it's truly because of him that my loyalty remains with Longo. He is a professional in every sense of the word. His follow-up is exceptional, he always accommodates my busy schedule, and goes the extra mile to make sure all my questions and concerns have been addressed in a timely manner. Hes organized, personable, knowledgeable, and an overachiever all the qualities necessary to retain loyalty with customers. He exceeds my expectations time and time again. Its nice to know that, with as busy a schedule as I have, I can come in and never have to worry about unsatisfactory service. Niva is an asset to Longo and it is because of him that Longo has earned my loyalty. I also had the pleasure of speaking to manager Joe Castro, another individual that adds prestige to Longos excellence in customer service. He was very accommodating and made sure all my concerns were addressed by the time I left Longo. Yes, Lexus has a prestigious brand-name. However, in my humble opinion, its not the brand-name that has retained me as a loyal customer, but individuals like Niva Salazar and Joe Castro.

jamesvta

Feb 15, 2012

Niva Salazar is by far the best service representative at this dealership. Other service people who work there, who I won't mention, aren't as nice or attentive as Niva. Niva would always take care of my car as fast a possible. I drive all the way from Santa Monica to El Monte to get my Lexus IS250 service because I know Niva would take great care of me and my car. My entire family owns a Lexus and one of the greatest reasons why we all own Lexus, and not BMW or Mercedes is because we know our cars will be take great care every time because of Niva. I have personally known Niva for almost 5+ years, and he has never tried to up sale or take advantage of me. Niva Salazar, if you are reading this, keep up the good work!

jesse6687

Feb 8, 2012

Niva, is awesome, very professional, always helpful and knowledgable of every Lexus issue in both My IS 300 and IS 250. He always takes care of both my vehicles and listens to my needs and addresses every concern. If you ever visit or make an appointment at Longo Lexus, I would recommend you ask for Niva.

dadhvar

Feb 7, 2012

I was there to buy a used Lexus RX350. The sales person (Bruce Fannyan) had me talk to his suervisor (Victor Reyes) for pricing as he was busy with another customer. Victor aggreed to a price and went back to get the paperwork but came back asking me for 1500$ higher than what we had agreed. Lights were out on that day at the dealership and they were all preparing to go home early (5.30PM Friday) that day and I felt that they just wanted me to get lost. I talked to two of Vistor's supervisor, but they all wanted a written prrof. Now I can tell when Longo Lexus car salesman is lying, its when his lips are moving. Don't discuss anything with them verbally, get them to write everything down!!! I would never never never recommend the Longo Lexus dealership to any of my friends, after this bitter experience.

csong

Feb 2, 2012

I recently took my car to Longo Lexus to get it serviced for a problem I had with the air conditioner. I was very upset that there was a problem with the car, but when I spoke with Niva Salazar he immediately made an appointment for me to bring in my car to have it inspected. From the initial phone call, Niva was very helpful. He was accommodating to my schedule and listened to all of my concerns and frustrations.When I brought the car in Niva was, once again, very helpful. He promptly greeted me with a friendly smile and listened to my concerns. He explained the services that were going to be performed on my car and took the time to answer my questions. Niva never made me feel rushed. He was thorough and friendly throughout the entire process and provided me with status updates as my car was being serviced. My appointment was late in the evening so by the time my car was ready it was a little past their closing time. Niva stayed as long as it took to complete my service and always did everything with a great smile and positive attitude. Niva takes pride in what he does and genuinely cares about his guests. It is great customer service like this that will bring me back to Longo Lexus. I would highly recommend Niva Salazar. He simply provides excellent service.

mguarda9

Jan 31, 2012

I was very satisfied with the service I received from Niva Salazar. He is an outstanding service rep, one in which I genuinely feel goes above and beyond to make sure the customer feels welcomed and receives the best service possible. He was very friendly and noticed that he welcomed everyone with a warm smile. He is also very knowledgeable and clarified any questions I had regarding my vehicle. I am definitely recommending Niva Salazar to all my friends and family and plan on returning to him for further servicing to my vehicle.

elizsabeth

Jan 28, 2012

I walked into the dealership needing a car and knowing what I wanted - a CT 200H. Upon arriving, the salesman that I spoke with tried pushing a used CT on me and overall, I wasn't feeling it (the interaction with him/overall vibe). While I had hoped to purchase a car that evening, I was in the "looking" state of mind and completely willing to walk without one. At some point in the conversation another salesman, Rony Parada, passed by and the gentleman who originally greeted us looped him into the conversation. Rony kept us from walking away that evening. He was very personable and extremely knowledgeable. He gets extra points for always remembering our names and never faltering as he always addressed us by name. (Good customer service is always appreciated.)While I knew I wanted a CT, he did a great job of explaining the differences between the trim levels and even introduced me to the F Sport Edition which is what I ultimately ended up purchasing. His knowledge and passion about the vehicles was very much appreciated and extremely helpful. (I've worked in the automotive industry for nearly 10 years, so it was nice to have a knowledgeable salesman as opposed to my previous experiences.)Throughout the negotiation process, Rony was great to work with. He also stayed late in order to walk me step-by-step through the vehicle and its features. Additionally, he followed up and has always been more than willing to answer any questions I have or address any of my concerns. Overall, it was an easy process and Rony was great to work with. I definitely recommend working with him if you're in the market for a new Lexus!

ach

Jan 21, 2012

I have been a customer of Longo Lexus for the past 12 years and have really enjoyed my experience there. The service department is the best in comparison to other Lexus dealerships. The service area is run efficiently and is customer oriented with computer stations, comfortable chairs, beverages and snacks, and glass viewing area of the cars being serviced. In particular, I would like to give a special thanks to Niva Salazar for making my experience at Longo so fantastic. I have been working with Niva for the past 4-5years and thanks to him that I keep coming back to Longo. He has a courteous and friendly manner of interacting, is very knowledgeable with whatever issues I may have, and makes sure that I am well taken care of from the moment I need an appointment to picking up my car. He can get what I need done at a reasonable price and does not force anything unnecessary. He will call to update me on the status of my car and if there are any other issues that come up. Two thumbs way up!

jpwaverider

Jan 16, 2012

I brought my car in for a scheduled service and was referred to Niva through a friend. I barely waited and was in and out of there in no time. Niva was very helpful and curteous and I appreciate his recommendation on my car. I will definitely come back to see Niva when I bring my car back. I would recommend Niva to my friends and family.

resilience

Dec 31, 2011

I went to Longo lexus on the recommendation of a friend and I was blown away. As I walked up I met Felix, he was courteous and helpful and made me feel at ease right away. He asked me what model I was interested in and the options (if any) I was looking for. He took us to the outdoor lot and the garage lot until we found the vehicle I was looking for in the exact color and the exact options I was looking for. He promptly took my wife and I for a test drive, he was very knowledgeable of all aspects of that vehicle. After the test drive I was sure that was the vehicle I wanted. I must say Felix and Charles were saints. I had previously put in thru my bank for a guaranteed price to be sent to 3 dealerships, because Longo was so far away they were not a listed dealership. When I got my confirmation on the price I took it to Felix and the negotiations commenced. I was surprised when the price was higher than I expected and was about to leave because I had not taken a couple factors into my equations. Felix worked tirelessly with Charles (1 of the sales managers) to get me down to the payment range I had budgeted for. If not for Felix's incredible dedication and hard work I would have missed out on purchasing this exceptional vehicle. I stand by my recommendation of felix and the entire Longo lexus dealership 100%. If you are in the market for a lexus don't waste your time anywhere else, Longo is the place for you.

ShenaBeall

Dec 22, 2011

I can't even begin to tell you how amazing my experience was at Longo Lexus. Felix Giles was my agent assisting me with locating my ultimate dream car. As soon as we walked to the customer service desk I was slightly apprehensive. After a few moments it felt like a sigh of relief just because of how personable/sincere he was. It made my experience all the better. Also allowing me to feel much more relaxed, without worrying about being haggled about the expectation of having to buy a car. Felix took me on a test drive, while really taking his time with each question and detail of the RX. Any question that you could possibly thing of regarding a car he knew the answer to because of how well rounded he is. (Felix was a former NASCAR driver, who almost had a fatal crash and had to give up his passion for the mean time to sell for Lexus. He also maintains a degree in mechanical engineering.) If you have the questions to ask, this man is highly intelligent enough to break it down into terms that a 5 year old could understand. He also directed me to a fleet manager Gary, who really helped me out with an excellent price of the car without braking the bank. Felix really went the extra mile with making my experience the best experience that I have ever had buying a car. He even took us down to the garage to see if they had the specific leather interior that I was looking for. My mom and I were literally on a golf cart driving through the fresh sent of new car smell, as well as the beautiful scenery of sparkling cars and Christmas decorations. It felt like something out of a movie. Not only did I end up buying a car but we had an amazing time while doing it. And considering that it was December he put a big red bow on the car, so when I walked out from the fiance dept. it was like a Lexus commercial (a tear). I couldn't be more happy with my purchase and feel more lucky today than I did yesterday to have met such an amazing man. Felix Giles has my highest recommendations. YOU will not be sorry. trust me :)..All I can say is thank you so much for giving me this experience that I will never forget in my whole life.

danyfbrodriguez

Dec 21, 2011

I originally did not have an appointment to see George. The person who I did have an appointment with did not show up. Before deciding if I should leave or stay, I was directed to George. So gave him an opportunity to assist me. And he did, with his attentiveness to detail, explanation of functions, and friendliness, he won me over and the sale. Because of my indecisiveness, I was there a little longer than I wished I was there for, but everything turned out great. I would definitely recommend George to others. AS for Longo, look forward to great service.

bluebruin77

Dec 12, 2011

My wife and I purchased a 2012 Lexus RX 350 from Robert yesterday after a week-long process communicating and and working with several dealers in the Southern California area. Throughout the whole process, Robert was friendly, easy-going, and accessible. He responded quickly through email, text, and phone. He did not mind that we were talking to other dealers as he appeared very confident (in a good way) in his dealership's inventory and resources. At first, we were going to purchase a car from another dealership because they had the exact car we wanted and they were willing to go below a TrueCar.com quote we received. However, this other dealership did not have the car immediately available (we would have had to wait until January). As a result, we contacted Robert, told him about our situation, and asked him to find us a car with the same features at a lower price. Robert found us a car with a different color (one that the wife ultimately preferred over our original preference of Stargazer Black) and at a lower price than the other dealership. We completed the purchase soon after that.Overall, we found our purchasing experience with Robert to be a very smooth and positive one. The key for us was doing a lot of research through various websites and forums to see what people are paying for the car. We also calculated our acceptable price range and interest rate and asked for a clear idea of what our monthly payments would be at the negotiated price. Having that information with us made our negotiations very easy. We had a price we were willing to pay. We asked Robert to beat it. He did. End of story.

rkolo

Oct 18, 2011

Niva Salazar really exemplifies excellent customer service. I truly felt like I was in good hands and appreciated the fact that he explained the options to me and I was able to make my decision with educated knowledge. I have dealt with service advisors before that I have been extremely unhappy with. After I met with Niva, I was able to gain confidence in Longo Lexus service and will bring my car in as long as Niva Salazar is working there. I referred my friend who has been complaing about the Lexus dealership in Irvine and she came all the way down to Longo to meet with Niva and called to thank me for the recommendation. If you want your care handled properly and great customer service, talk to Niva!

tmccal01

Jun 13, 2011

Simply amazing..no haggling..Very professional,polite and courteous.Got the deal done and did an amazing job explaining the Lexus GS 350 to me.

rad23racer

May 27, 2011

We recently purchased a CT200h from Rony at Longo Lexus. This car is in very high demand and took 2 months to get here from Japan due to their tsunami. Rony was very patient with our frequent calls and we felt that he was doing everything he could to get us a car. He spent an hour and a half after the paperwork was signed delivering the car. He paired our phones, demonstrated the nav, voice commands and traffic. He had to call XM to get the account set up and made sure it was working before we left. We did pay full sticker for the car but I'm still rating it a 5. Wouldn't make sense except that this car is in very short supply with high demand and they probably could have added a mark-up to the price and still sold every one of them they could get (ours was the only one there when we picked it up.) Longo did a great thing by charging a fair price and we are very happy customers.

radioshop

May 26, 2011

Great response time, great customer service. Ed Perez helped me with getting the best deal on a certified used car that I wanted for a good price. Fully satisfied with the service provided by all employees at Longo Lexus. I would come back to purchase another in the future and recommended Ed Perez anytime!

TConom

Mar 18, 2011

Mr. Martin, in my view, is a real asset to Longo Lexus. Attentive, professional, knowledgeable, and as accommodating as circumstances permitted. I would seek to buy through him on future purchases. The 'Bad' rating indicated is due to the dealerships insistance that I provide me Social Security Number and authorize examination of my credit history even though I paid all cash for the car. I am doing a follow up to determine whether that is lawful on their part.

dpjgp

Feb 25, 2011

My Wife and I recently purchased our first Lexus and were thoroughly pleased with the accommodation and service provided by the sales and support staff at Longo Lexus. Felix Giles is not your typical salesman and truly aims to take care of his customers. Highly recommended to all of those looking to purchase a new or used Lexus.

lexuss

Feb 25, 2011

Efren was great. Like the other reviews already mention, he is straightforward, does not push, is patient and professional, and always has a smile on his face. He responds quickly to my emails. Went above and beyond by delivering the vehicle to my house himself after work. Goes over things as many times as I ask. Would definitely refer to friends and family.I chose Longo overs closer to my house, and Efren was a big reason why.

delacruza

Feb 9, 2011

Hands down the best new car buying experience ever (and I've had my fair share)! No pressure, no hiding the ball -- just frank and honest negotiations. Would highly recommend Efren (and Longo Lexus) to anyone in the market for a new Lexus. Job well done!!!

Payal05

Jan 30, 2011

Went for in for a service, and Niva Salazar was very helpful. The dealership staff itself is very nice, and friendly. Would definitely recommend Niva Salazar and the rest of the Longo Lexus staff to anyone looking into buying a new car or service. I myself, just might have to go in to check out some of the new models :)

jeffvan0

Jan 26, 2011

I needed to return a leased auto and choose a new vehicle for purchase. Efren was very good with sorting though the possibilities and helping me to choose a vehicle. He was very responsive to the questions I had concerning different possibilities with the termination of the old lease and the purchase of the new car. I felt like I received a good price and would recommend Longo to anybody looking for a Lexus.

Kendra Corrigan

Jan 11, 2011

We leased a new Lexus RX350 from Longo because they gave us a great price, and because we had a great experience with Efren. He was helpful, friendly, direct, and didn't give us the run-around. It was by far the easiest and most pleasant new car purchase we have ever experienced!

Alinka3

Jan 10, 2011

Efren at Longo Lexus provided excellent service. He was not the typical pushy salesman that you often deal with at most dealerships. He took the time to answer all my questions. He was very polite and a pleasure to deal with. I will definitely recommend his service and Longo Lexus to potential customers.

shibby

Jan 9, 2011

I helped my Mother and Father purchase a new ES350 today and Efren made the entire buying experience quick and enjoyable. In addition to his thorough knowledge of Lexus' products, his hassle-free approach to arriving at a fair price took the pressure out of the usual painful dealer negotiating process I have experienced at other dealerships. Having purchased cars from Longo for over two decades, I strongly endorse this dealership and give especially high marks to Efren for his customer service skills.

Sware

Dec 29, 2010

My experience working with Sergio Orozco was Superb! His customer service was the best I've ever experienced while purchasing a vehicle. I was in/out in less than hour, thats never happened before. Sergio listened to my needs and wants and delivered the most awesome vehicle, I referred a friend the next day and she purchased from him as well. I will recommend Longo Lexus to everyone I know is looking for a new/used car and tell them to ask for Sergio!Sheryll Ware

nurseirene

Dec 27, 2010

Felix Giles from Longo Lexus, prooved us wrong. Good, knowledgeable, friendly, sales men do exist. As a customer you know what you want and hope you get what you want without the hassle. And we did! I totally recommend Longo Lexus. Great service, great deals, great people!

eamyou

Dec 19, 2010

I bought my RX350 from LongoLexus on Dec.11,10. I email request for quote and got replied by Efren Martin,Sale/leasing. He gave me the Best quote/deal, the best price, in my mind said deal,sold. He gives me no hassle and no pressure,straight honest guy. Once I met him, very friendly person. He is very very easy to deal with. He gives you all the information about the car,and again the BEST Deal. Look for him if anyone is interested in buying a Lexus from LongoLexus. You will be happy and get the Best deal from him. Send him the email. At Longolexus ask for him Efren Martin His email address:Efren.MartinatLongoLexus.com

flflore

Dec 19, 2010

The only reason I originally bought from Longo Lexus was the expirenece I had with the Internet Sales Manager Efran. I had been in the market for a luxury vehicle and after doing my research on price and safety I began the search with several dealerships. I called Longo and spoke with Efran, who exceeded all expectations.Not only was he very professional, I could tell instatnly he had authority and I was not dealing with a "school boy" salesman.We met the next day, he knew I was extremely short on time and he made it all happen quickly and professionally. I did not have to wait hours while he went back and forth to talk to the magic guy behind the door- There was no passing me around- Efran knew I meant business and with a smile on his face he took care of every question and need- Lets face it, now a days you can find the same product for the same price anywhere- Its the Service that will set companies apart. Efran has EARNED my business and everyone at Longo Lexus has proved they stand by their reputation. I am a lifelong customer - I will refer everyone to Efran!

egkong

Nov 26, 2010

I just purchased a 2010 LS460 from Longo Lexus. I dealt with Mr. Felix Giles in Sales - Leasing. He is a very honest and a straight-shooter kind of a guy. I tell him what I want, and what I am willing to pay, and he comes back with exactly just that to meet my requirements. He gives me no hassle and no pressure. He is very easy to deal with. He gives you all the information about the car as is, no fluff! Look him up if anyone is interested in buying a Lexus from Longo Lexus. You won't lose your shirt with him.

rlkagy

Sep 7, 2010

Went back and forth with Longo and another Dealer. It took a while, but these guys at Longo put it together. It's the 2nd car we have purchased at Longo. There not really close to where we live, but they know how price their cars. I would recommend dealing with either Davis Shu or Marc Fata.

ryrx350

Aug 29, 2010

My wife and I had a very pleasant experience purchasing/leasing our new Lexus RX 350. Our sales consultant Felix Giles was a true professional, very friendly and accommodating to ensure needs were met. The entire process was not pressure filled, we felt very relaxed the entire way. We would definitely recommend Felix and Longo Lexus to our friends and family.

katnip

Aug 23, 2010

I recently had my 2004 Lexus RX330 serviced. My Service Consultant was Mr. John Duran. If you are a first time or even an existing customer of Longo Lexus, I highly recommend contacting Mr. Duran as your Service Consultant. Mr. Duran is very professional, genuinely warm and friendly, and obviously very dedicated to serving his customers needs. I'd like to share a personal experience with Mr. Duran that exemplifies Longo Lexus' efforts to maintain goodwill with their customers. Mr. Duran made an honest mistake in quoting the estimate for some additional service that was necessary on my car. Not only did Mr. Duran take the time to go over the work performed on my car, but he explained his mistake, and in the end, and to my surprise, I was not charged for the additional cost. Mr. Duran even went a step further and offered me a discount that was even better than my Triple AAA discount. I could not thank Mr. Duran enough for what he did because he did not have to do that on his own. At other places I most likely would have been fighting to get a fair compromise for a mistake that was not my fault. But, Mr. Duran had it all taken care of when I came to pick up my car, and I was very impressed. I truly appreciated his honesty and integrity.Longo Lexus has serviced my car since I purchased it six years ago, and they continue to provide excellent, quality service, as well as excellent service consultants, one in particular being Mr. John Duran.

rfarah

Aug 6, 2010

Niva has been so helpful that I am recommending Longo Lexus to everyone. I really felt like I was taken care of and happy to come service my car there. I have recently convinced my dad to start taking his Lexus to Longo and work with Niva as well and we are all very happy with his customer service. Glad to see that Longo Lexus is hiring such excellent employees!

jonstray

Jul 31, 2010

Longo Lexus had ample cars/models to choose from. It was the best experience I have had when purchasing a car. Ed did not play any games and the negotiation process went very well. At the end, my daughter and I were very pleased with the RX 350 we purchased.

bochynski

Jul 6, 2010

I feel like I got an excellent price on certified used Lexus RX 350. Sales person was not pushy but friendly and polite. He seemed very honest and he was helpful. There were anumber of cars to choose from and he helped me make a decision about which one would fit my needs. He was thorough in explaining all teh functions of the car. Flelix also gave me a few extra things like a keychain and floor mats which was a nice touch. I felt like he listened to my needs in regards to choosing a car and a price point for the purchase of a car.

TiggerLily

May 19, 2010

I was one of those people who hates to bring my vehicle to get services because some service reps. just don't care and make you wait for hours,or they can't remember your name!!! But then i was referred to Niva Salazar and he is the greatest service agent I've ever had...He is the reason why i like to bring my vehicle to Longo to get serviced.

tandelogan

May 9, 2010

Nurul is a very friendly salesman to work with. He made our car purchase a pleasant experience in a relaxed atmosphere. There wasn't the typical "haggling" that we have encountered at other dealerships. He negotiated a fair deal with his superiors and came back with a printout showing the particulars of the purchase, including money factors, etc. This is the second lease that we have made through Nurul and both times he made sure were we getting the car we wanted, not a second or third choice. After agreeing on the terms, Nurul brought us over to the financing. That too was a pleasant non-pressured event. David Ishida, Financial Services Manager, was very friendly,thoroughly explaining the terms of the contract including any other options that were available that could be added to the contract, but definately no arm twisting. Upon completion of the paperwork, Nurul brought us out to our new car that was fully detailed and ready to go. After going over the operation of the vehicle, we pulled out of the lot as another satisfied Longo Lexus customer!

zmowlavi

Apr 5, 2010

This was the most pleasant customer experience experience of my life. From the moment we met Hadi until the conclusion of our transaction, he was very helpful and informative. He never pushed us and helped us make an educated decision. I will recommend him to all of my friends and family.

rmyamamoto

Apr 4, 2010

AJ Chand was our saleman at Longo Lexus. He was extremely curtious and pleasant, and answered all of our questions in a straightforward and personable manner. My family and I were looking for a specific Lexus model, the IS 350, and AJ was able to recommend a car that suited our requirements, again in a most professional manner. He did not try to dictate what we were to see, and allowed us to go at our own comfortable pace with regards to deciding on the right vehicle for us. Generally, buying a car is a stressful experience, but in this case, AJ made it easy for us.I probably would have tried to get a little better price on the vehicle, but my family and I had such a positive experience working with AJ, that we decided to take a reasonable offer and conclude the purchase. I would highly recommend AJ as the salesman to see if they are interested in purchasing a Lexus. Robert Yamamoto2010 IS 350

balbnis

Mar 31, 2010

Both George and Nona have been extremely helpful from the phone call to my purchase. They explained everything about the car in detail and did not give me a hassle to purchase anything extra nor did they give me any runarounds. Truly, it was a fast experience exactly the way i prefer it. i cannot recommend a better place or sales reps.

CPastorian

Mar 31, 2010

Our car buying experience was amazing. We drove 75 miles to this dealership and it was well worth it! Gary Littleton was attentive to our needs and went through everything over the phone with us. When we arrived at the dealership we knew exactly what we were getting. He was up front on pricing and never once pressured us into something we didn't want. He took care of our kids and got them set up with popcorn and a little t.v. while my husband and I took care of the car buying formalities. Those formalities were quick and easy to go through and we were in and out of the dealership in no time at all. Even my kids thought it was great experience...they never once asked if it was time to go home...LOL. Gary Littleton has continued to be available for any questions we may have even after our purchase. This was truly and enjoyable experience!!! Thanks Gary!

kevinkeane

Mar 28, 2010

This is my second purchase/lease at Longo. The total experience was fantastic. The process for quick efficient. The entire staff at Longo was very professional and courteous - this included the reception at the front. I received an excellent deal on my RX350 too. I'd like Longo to start selling vacations, houses, and other big purchases so that they too will be as exceptional as my experience at Longo.If you can, request Casey. You'll find him great to work with.

sangur

Mar 13, 2010

I've been looking for dealer to purchase this particular model GX 460 for many times.Sales person Efren Martin helped me with excellent service and it was one of my best car purchase experience. He made me feel very comfortable and did not give me a any pressure to buy.He was very kind and understandable not like other sales persons.I will comeback to this dealership and especially, for my next car purchase, I will ask for Efren Martin again.Thank you

jflores

Mar 12, 2010

It was time to buy a car, we were looking a round for a while but we never really felt comfortable with the different dealers we went to. Most of the sales representatives were just in a rush to make their sale so we felt nothing but pressure. We dicided to visit Longo Lexus a visit, our expiriance at Longo wes GREAT! all the people are friendly al leat the representative that help us was great.His name is Efren Martin, we told him what kind of payment we were looking for and what car we were intrested in and he worked with that. We never felt any pressure from him he was really calmed and friendly,His service was excellent i should say ,and that's what makes a buyer feel more comfortable. He worked with the staff to give us a good deal, They did a great job!They gave us a good deal with low monthly payments.Ginna from financing was great too. my experiance was great like i said and now i tell my friends and everyone about Longo Lexus, I honestly recommend this dealer to everyone that is thinking on buying a vehicle.

likwan

Mar 10, 2010

I would definitely recommend Longo Lexus to any family or friends. Mark Fata made this the BEST car buying experience I ever had. Very knowledgeable about all the features on my new vehicle. I was not pressure into purchasing any options i did not want. Overall great customer service, and very smooth transaction.

LegacyTears

Mar 7, 2010

I would recommend this dealer, because their sales and pricing maybe over. But they will make everything for your dream car come true. Especially Efren, Martin he was the best sales associate that you can have. If you want the best price then it will be him. It is the best outstanding dealer that you want and to go to for car buying.

rfarah

Feb 10, 2010

I would recommend Niva Salazar to everyone. I have been to him twice, and the superior service has been consistent. I have recommended him to my family members and friends and they have nothing but positive things to say. The customer service is better than any service member I have ever dealt with. He helped me try to fix my problem and educated me on what he would be doing. The quality of work was perfect. My car looks brand new and I was very happy with the quality. He was so friendly and willing to help make my overall experience flow easily and exceptionally as possible. My car had a warranty issue and Niva continuously called me and updated me with the status and I am appreciative of that. I would definitely come back to Longo Lexus and work with Niva again.

PlatinumCleaning

Feb 2, 2010

The reason I feel it necessary to write this review, which I rarely do, is to let it be known about a wonderful experience I recently had at Longo Lexus. My fiance and I recently bought a certified pre owned vehicle at this location. George K. was our sales man, and Ben Hodor was the duty sales manager. I advised George that we liked the car, had a price that was not going to be increased, and did not want to spend time going back and forth haggling over dollars and cents. Mind you, we were being fair to both ourselves, as well as, the dealership. George made one trip to Mr. Hodor, and that was all it took. During my test drive with George, I noticed the vehicle, we eventually purchased, had a slight pull to the right. I mentioned this to George, but neither of us made an issue of it. After about a month now, I have spent a few thousand dollars on upgrades, including the wheels and tires, which brings me to another plus I have for Longo Lexus. I have been the primary driver of this vehicle for the last several weeks, and have certainly noticed the car since day one has a wheel alignment issue. Today I called the service department and spoke with Glen Simpson. I advised him of this issue, and the fact that it has been present since the test drive. I thought to myself, he is not going to believe this, especially since I put new wheels and tires on the car, but I know its true, and I hope George K. our salesman remembers me stating this during the test drive. To my pleasant surprise, Glen made it perfectly clear that there was no need to get a confirmation from George, and that he would take care of the alignment, as well as, his desire to meet me when I arrived to make sure the vehicle was completed on time as promised. This is what I call going over and beyond the norm to please a customer. In this day and age where sales are few, and money is tight, it makes a big difference to someone like myself to receive such good customer service. I hope all these gentlemen receive the praise they deserve. It is often that employees are made aware of their short comings, and I think its just as important, if not more important that employees are complimented and rewarded for their great efforts. I don't think we will be moving from a Lexus to BMW, or Mercedes. The service Longo Lexus provided was excellent. Thank you

rx350gal

Jan 13, 2010

I recently leased an rx350 from Longo Lexus and the experience couldn't have been better. Walking onto a dealership is a mixed bag. I've been shopping for a car for quiet a while. During this whole process of looking for a car, I've been to dealerships where the salesmen have been extremely aggressive from beginning to end...while others have been dismissive and outright rude based on their perception of me. I also went to one BMW dealership where I went into the showroom and couldn't find a salesman to help...granted I came after work around the time they were closing. Longo Lexus was completely different. The moment my friend and I walked into the lobby, we were immediately greeted by a sales assistant. I believe his name was Vince or Vin. He walked us around the features of the rx350 in the showroom and took us on a test drive. Once we got back, we were introduced to Frank Boendi and the experience couldn't have been any better. He's a really nice man and reminded me of my favorite uncle. Uncle Frank was extremely courteous, attentive and patiently went over all of our concerns and questions. No question was too dumb, no concern was too trivial. He knew every aspect of the buying process and made me feel completely at ease. The is a first class gentleman and a first class dealership. If you're looking for a Lexus, you really have to check this one out and ask for uncle Frank. :)

airmankc1976

Jan 3, 2010

If you are the type of person who value time and effectiveness as one of the most imporatnt aspect in essence of almost everything, I would recommend you to work with Jack Lee in Longo Lexus if you are considering buyign a Lexus. We just bought our first Lexus Hybrid from Jack Lee at Longo. It's a very pleasant experience. Jack is very professional and courteous. Since I am buying the car for my parents, my consideration is a bit different when comparing buying one for myself. I did my my homework before I walked in to the dealer. Then, I told Jack what I am looking for and he provided the professional, candid and straight advices based on the price range and the features. Then I make my decision based on what I think is the best. We basically walk thru the pro and con on the HS, RX, and GS. At one point, I was walking out becasue I was contemplating whether I should get a RX or a HS since my parents are rather short in height. Jack handled this potential unfruitful engagement with professionalism. That is what brings me back and bought the car few mintues later. ) Gotta love the clean engagement that focus to the point. I think the deal that I got is okay, not the greatest one but it's one packed with values.In smmary, it's a very pleasant exprience because Jack provided the professional sales services. It's timely and it's effective. Truely a good sales who you can discuss the options and purchase the car that you deem valuable. A sales who can listen into customer's need and provide the consultative advices without any other agendas. ) Or maybe there is some hidden agenda but I didn't detect it. :) Oh, and he also worked to get the deal for us under the basis that the dealership still need to make profit. So it worked for me well.comments from another car buyer who worked in an IT sales organization. )

c.s.kim

Dec 29, 2009

For us, common customers, purchasing a car can become a stressful and sometimes an overbearing experience. However, if you ask for Jim Karimi at Longo Lexus, you can rest assured that your car buying experience will be stress-free and hassle-free.I also spoke over the phone with Nick Pailevanian at Internet Sales, and he was both professional and courteous in answering all of the questions I had about the new car.As a recent buyer of the new RX 450h AWD, I am very happy to know that I've received stellar customer service throughout the purchasing process. Throughout the process, Jim remained professional, courteous, and friendly, and I strongly felt that he truly enjoyed his job. I would, without hesitation, recommend Jim Karimi and Longo Lexus to all of my friends and colleagues.Thank you, Jim and Longo Lexus, for making this process enjoyable and customer-friendly.

lapd

Dec 23, 2009

THE WHOLE BUYING EXPERIENCE AT LONGO WAS VERY PLEASURABLE. NO PRESSURE.GEORGE KANTANTO WAS OUTSTANDING. EVEN AFTER THE DEAL WAS COMPLETE HE TOOK AN HOUR TO GO OVER ALL THE DIFFERENT THINGS IN OUR NEW RX350 AND EXPLAINED EVERYTHING.. I WOULD BUY FROM THEM AGAIN.

Coreyks

Dec 12, 2009

George Kantanto was great to work with. No problems what so ever. Very personable and friendly. Very straight forward, no hagaling or presure. George should teach lesons to other car dealers on how to conduct business. I went to another dealer before going to Longo and it was very different. The salesman there wasn't near as easy to work with as george was.

verdugo2929

Dec 2, 2009

Mr. Salazar was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service.

misskay63

Nov 29, 2009

Overall, the experience was good. Neva was very friendly and personable when I dropped off my car. I quickly prepared my paperwork and even obtained a Lexus loaner car, as opposed to the Enterprise car that was made available to me. The work was well done. My experience at pick-up was prompt and I felt appreciated when speaking to the cashier and the valet driver.

honeyv22

Nov 13, 2009

I have been taking my Lexus IS to the Longo Lexus in El Monte for the past two years. Niva Salazar has been the employee I always worked with because he has always gone above and beyond to make sure I am satisfied with my service. He has always been very punctual and honest with me and I truly appreciate that. It is because of him that I continually take my car the the El Monte Longo Lexus for service of my vehicle.Sincerely,Valerie Zarate

IS25076

Nov 9, 2009

Great quick and friendly service, had made a appointment a week ahead with Niva, got to the service center a bit early it was Niva's lunch time. however still took no longer then 5 min for them to get niva out of lunch to take care of my service request, he explained what services will be done and the estimated cost, setup my loan car and I'm off the lot in less than 20 min.receive a call from Niva the next day informing me that my car is ready and again gone over what was done. i was in and out of the service department in less than 15 min including returning the loaner.

Rich Parsons

Nov 4, 2009

This was my fifth ES purchase--my first at Longo Lexus--and by far the best experience I've ever had in my car buying history. It started with an outstanding sales representative, Jim Karimi, who is an extraordinary professional in every important business category--courtesy, knowledge, responsiveness and integrity. I've never met a sales representative that made himself so available and is so knowledgeable of the product, service and financing. My visit to the dealership simply reinforced the excellent impression Mr. Karimi had given me over the phone. Every employee I met or dealt with was courteous, customer-oriented and efficient. The facility itself is out of this world--clean, professional and visually impressive. Everyone is offering assistance or courtesies. The senior executive took time to come by and introduce himself and thank me for my business. The Financial Services Manager, Rachel Amin, was also outstanding in her courtesy and efficiency. She made the paperwork process a pleasure. Finally, the product itself--the ES350--is a world class automobile. In styling, color, performance, quality and value it dramatically beats the competition. It's simply a wonderful automobile. When you combine all these outstanding characteristics--the sales representative, Jim Karimi, the physical plant, the customer-oriented employees, senior executive leadership and a world class automobile, you truly have an unsurpassed experience. My thanks to Longo Lexus.

zflores

Oct 30, 2009

I highly recommend Niva Salazar when visiting the Service Department at Longo Lexus. He always provides exceptional customer service, ensuring that all my vehicle needs are accounted for. Whenever I schedule an appointment, I make sure to request Niva because I know he will go out of his way to provide quality service.

Ktalley

Oct 16, 2009

I purchased a new vehicle from Longo Lexus 3 years ago and was completely satisfied from day one. The sales rep, Van Phu that sold me the car was patient, informative and ensured I was satisfied with my experience. From that day forward Niva Salazar was my service rep and he has been amazing. He always ensures that I am not overcharged and that all of my service needs are met. Niva is punctual and always delivers superior service. Niva goes above and beyond my expectations. I will absolutely continue to go to Longo Lexus for my car needs.

Duran's

Oct 7, 2009

I was extremely impressed with the professionalism displayed by Sergio Orozco. He went out of his way to ensure that my wife and I were as comfortable with our purchase as we could be.If all car sales folks used Sergio as the example, it would erase the negative reputation that car sales folks have. I only hope the next time we are in the market for a new car, Sergio is still with Longo. I will (and have) advise anyone that asks to make sure they go to Sergio for their car buying needs.

jnet 12

Oct 2, 2009

My experience at longo lexus has always been exceptional.I have been a loyal customer to lexus for years because of the attentiveness and efficiency of the customer service department.For example,my IS250 had been stalling and left me stranded at my office unfortunately I had no other means of transportation and was unable to take my car in for service. So Mr. Niva Salazar went above and beyond and had a tow truck come pick my car up at my office and had a rental ready for me without hesitation. The experience shocked me I was so happy and relieved. Everytime I get my car serviced I request to be seen by Mr. Salazar because of his efficiency,honesty and professionalism. I recommend this dealership to others because of the continued high quality service that Mr. Niva Salazar provides.

NavyLDO

Nov 8, 2008

Longo Lexus was a great experience for us! Definitely the place to go if you want a low pressure sale!I am a first time Lexus owner. We wanted the Murano, but glad we held off. I spent a week calling around to many, many, many Lexus Dealers (12 total). I had it narrowed down to just a few where I thought the price would be right. The night before I was going to buy, I decided to call one more dealer (Longo Lexus) and glad I did. Mark, a very nice guy (moves in slow-speed) was very professional as he actually e-mailed me the MSRP Label with all of the itemized standard equipment and options. He hand wrote the invoice price, the discount and his sales price! What a novelty, why dont the rest of the bone heads out there do that! He was the only dealer to do this for me. I wanted to go a little lower and he told me call him on Saturday. Instead, I drove over 60 miles to Longo and was there when they opened and he was a bit shocked, but he knew I was there to buy.The RX350 we wanted was down in the underground storage (very cool) and my wife did not like the color. She fell in love with the Pebble Beach Truffle Mica. We went upstairs, crunched a few numbers and bam, an easy deal without all of the vein busting haggling. We purchased the extra protective coating and we went to lunch, came back and the car was filled up, and in shiny showroom condition.Rony was excellent and helped with the transaction. He showed us the cars, explained featured, took care of the prep, spent a generous amount of time explaining the features, Navigation, etc. Bottom line: He did not rush us!!!I am a tough customer (25 years in the Military) and generally hate car salesman as a rule... These guys are top notch & I recommend Longo Lexus (Penske Company) to anyone. The Lexus experience was actually fun for us and I believe that I may be a Lexus owner for Life!! What a beautiful car:)

RIPOFF2

Mar 5, 2008

Longo proclaims themselves as "the biggest and best Lexus dealership west of the mississippi", at least thats what I heard about 100 times while there. I bought a car from them & the car salesman initially was very accommodating and pleasant. Unfortunately he lied about several things and did not know the car at all. I unfortunately took his word for a lot of the cars features which were not present (ie:foldable seats to improve cargo room, Navigation features, etc) !! He told me to call him anytime for questions. I called him the day after purchase and he was extremely rude and unpleasant.Longo has a bunch of new buyer perks which are usually used in the first 3 months after purchase (so they claim). I was never told of any of them. I found out by listening to one of their bogus ads on the radio 8 months later. I contacted their customer service center twice without any response & then gave up.I would definitely go to one of the many other dealers in LA. LONGO is a very poor dealership. Don't let them fool you.

ripken00

Dec 29, 2007

We bought a pre-owned 2004 Lexus RX330 from this dealership in August 2005. This was absolutely the best car dealership experience I have ever had. We were treated with respect and kept getting honest answers to specific questions. Ben is now a sales manager. Longo Lexus treats every customer with respect and fairness from the moment you drive in until the moment you drive your new car off the lot and even on all my return visits I have found the service to be absolutely superb. The showroom is clean, clean and cleaner from the restrooms to the service bays. They understand that the customer is king at LONGO. If you want a new car or pre-owned you should come here because they are the best

tomgxer

Mar 16, 2006

Both my girlfriend and I have bought our cars from Longo and have been extremely happy with the service and sales process. It may have something to do with our sales person but I have yet to deal with anyone there that has been anything less than polite and friendly. As long as I am in CA and buying a Lexus, I will be gonig to Longo.

umpalumpa

Aug 3, 2005

Got that kinda slimey dealer feeling when I bought my car. I think I could have gotten a better deal had I gone somewhere else. Loved the car- it was worth it - but I think I could have done better. When I turned the car in - I had to wait FOREVER when I made an appointment to be seen. That made me not go back to them when I bought my next Lexus a bit later.