Used Cars for Sale at Lexus of West Kendall in Miami, FL

Jocelyn Gonzalez

Nov 13, 2016

Ray was my sales representative, and he was great. The dealer in West Kendall has amazing service overall. Highly recommended.

M&M

Oct 4, 2016

After visiting many dealerships, I must say this was the most pleasant experience. We dealt with Delvis who was very courteous, professional, and knowledgeable. At the end of the day this was our choice. Since then, I have been impressed with the courtesy follow up to make sure we are satisfied with our purchase and the information provided and made available should we have any questions. We are beyond happy with our new purchase and service. Highly recommend anyone to go to Lexus of West Kendall.

Sandi

Sep 22, 2016

Ted was super friendly, professional and extremely knowledgeable. It was a pleasurable experience with no pressure or or haste which lowed us to find the right vehicle and the right price. The vehicle which so far has exceeded expectations.

Sweetdonna101

Sep 21, 2016

Ted was extremely professional, friendly and knowledgeable. He went above and beyond to meet my expectations and he took his time which made me feel comfortable. The sales process went smooth, I was absolutely satisfied with his service and I will definitely recommend him to my friends/family! There should be more sales consultants like him! Thank you sooooo much Ted!

Ozzyortiz

Sep 17, 2016

Karly was very attentive and professional as she clearly explained the ins and outs of how financing vs leasing which my wife and were curious about. But at the end we decided buying was our best option and with karlys help and great customer services, we drove off in the Lexus of our dreams. Thanks KarlyFrom Oswald and Faby Ortiz

ogirado

Sep 1, 2016

I was able to get all the details coordinated and agreed upon via email and a few calls. Only had to go to the dealer to sing and drive away. Great efficient process.Thank you

Cheleciura

Aug 31, 2016

I went in yesterday for the first time looking to trade in my car. I can only say that Mr. Edward Ted Atkinson, and Mr. Edwin Rivera were superb!! I came out with my new car and the feeling that I got a great deal. Both gentlemen worked with me in order to make it happen. I will definitely return on the purchase of my next vehicle.

JoeBevy

Aug 22, 2016

As usual this was a super experience with Ernie and Mark. My wife and I love purchasing our cars from Lexus of West Kendall. We will continue to refer family and friends to Ernie.

Jennalg24

Aug 21, 2016

I will never buy a car anywhere else. The process was fast easy and efficient - came in to purchase a car at 4pm, left in our new car at 7pm. Eveyone was nice and helpful.

BBSunshine

Aug 13, 2016

From the start Eddie Abdool treated me like he wanted my business. He answered all my inquiries and professionally helped me through the Lexus buying process. I got a great deal with their internet pricing and will highly recommend Lexus of West Kendall to anyone looking for a great car at a great price. I was treated like a king.

excelence of service

Aug 10, 2016

I was looking for a car for my 17 years'son and went just to see the car. The seller, Edgar Melowas extremely kind and professional. After 20 minutes we were buyng the lexus is200. We are so happy and recomend 100% west kendal an Edgar

Blanca123

Jul 31, 2016

I leased for a second time a new RX350.It was a very smooth process with the assistance of the sales team, including Edgar De Melo, Rigoberto Pita and Tony Martinez. GREAT TEAM!!! they helped provide me a great service including everything I was looking for. They were honest and professional about everything and went way out of their way to make sure all of my expectations were met. I would strongly recommend you to others.

Ellie

Jul 17, 2016

I have a vey good experience with Lexus, never have an issue with the car, on my previous Lexus car I used to do the maintenance at this store and the experience was very pleasant. They have overall a very professional team from the manager to the seals person. The store is beautiful and the ambiance is perfect. I highly recommend

Great service experience all around

Jul 17, 2016

I am a customer of Lexus since 2008 loving my ES 350.Unfortunately, my car needed service and I got a bad news that it could be more expensive to repair it than by a new, used or lease car. My advisor, Jacob S., has always been an excellent one and he is one of the reason that I decided to purchase another car in Lexus. He referred me to Alex Hernandez, excellent salesperson, he provided me a picture of the type of car, color and interior of the car. At the end of my day, I just went to sign and pick up my car. I had a great service in the finance dept. by Luis H., he explained the monthly payments, the different plan protection, and mileages. They understood my current car situation and helped to solve my problem as soon as possible.Thank you all for your service.

Travis

Jul 7, 2016

Rene is a professional with knowledge! Very helpful all the way through the transaction as-well-as a couple of things after the transaction..... Like removing my sun pass I forgot and some cd's left in my old cars storage....

Ozamora

Jun 29, 2016

Eddie Abdool made everything so effortless, from choosing the car, to straightforward negotiating, to simple/streamlined paperwork. It was an absolute breeze and pleasure. Second lexus I purchased from this dealership and the service couldn't be any better.

Luvmyboyz_2

Jun 26, 2016

I give this place 5 stars because my car buying experience went absolutely perfect. I have no complaints. The location is convenient. The staff is friendly. The selection of cars is large enough to find exactly what you're looking for & if it isn't they will make it available at no cost. Lexus of West Kendall is by far the best Lexus dealership in South Florida & Eddie Abdool makes it that much more enjoyable because I know he will apply all of his knowledge of car buying/lease to play and will help you get what you need & what you can afford. He genuinely cares about what you want & will not force you to get something you don't want. He will go out of his way for you to make sure you leave happy and that is great customer service!

JUrteaga87

Jun 20, 2016

I was incredibly impressed and satisfied with my recent experience at Lexus of West Kendall. Eddie made sure that everything was in place before I arrived and walked me through the entire process seamlessly. It was apparent how important every customer is to Eddie considering he showed up on his day off to have my car ready for pick up. It by far was the least stressful experience I've ever had in a car dealership. I also thought the added touch of having the vehicle ready in one of the delivery garages made me feel like a valued customer. I will definitely be referring him to anyone within my network that is looking to buy or lease a Lexus in the future. Lexus of West Kendall is definitely fortunate to have someone as professional, knowledgable, and dedicated to his work as Eddie Abdool.

Akbell305

May 31, 2016

The attention I received on this dealership was exceptional. The best part was the time frame I was there in regards to finalizing the deal. IT was very quick and did not have to wait long for Finance. They were ready and things moved quick. As far as Ernie, he is very knowledgeable and very eager to help me. I like the fact that he had the power to make the decisions and not have to waste my time in having to deal with other associates. Definitely will recommend and consider them first on my future vehicle purchases.

Lexus girl

May 28, 2016

Our salesman was very professional took time to explain and go over every detail that we needed to know. The. finance person that help us was great , very pleasant . All around experience was excellent . We hardly had to wait to get into our new vehicle.

dmena247

May 27, 2016

This was one of the best experiences I've had when it comes to buying a car. From the moment I walked into the show room just to browse to the end when I left after closing the deal. The respect, interest, knowledge and professionalism were second to none. I got a genuine feeling of concern to do the right thing by their customers. Lexus of West Kendall just acquired a new member to their family! Thanks, I'll be back for a second purchase in the near future!

Melendezyandi

May 26, 2016

my second car from this dealer. Jorge garcia was really good. Bought both cars from him and the guy helps you with everything. Nice experience going here. Definitely Buying again at lexus of west kendall

TQuintana1084

May 23, 2016

Our salesman was very knowledgeable, and helpful. He never made us feel pressured and that's one thing we admired the most. Excellent customer service!

Steve Rossman

May 21, 2016

I had an extremely efficient and pleasant sales experience with Ernie Barouh at Lexus of West Kendall.I called him on the phone and told him the terms I required for a lease. He got back to me quickly and agreed to the deal. When I got to the dealership he had the paperwork ready and didn't try to change the deal. i was very impressed and pleased and will certainly go back to this dealership and recommend it to my friends.

melamona

May 16, 2016

Walked in for one thing. Came out with another. 100% satisfied. They met all my expectations and then some. Would definitely return to them for another vehicle.

Yaisel.barrero

May 12, 2016

I bought my car with Alexander at Lexus of west Kendall and he was great. We are returning customers because he always takes the time to help us find the car we need and he makes sure we leave satisfied. I highly recommend him. He will make your car buying experience a good one.

mjamador

May 8, 2016

Aljendro's friendliness and professionalism Is what brought us back to your dealership. I've never met any other sales rep. that has put the customer concerns first before wanting to make a sale.

Perez Denys3210

May 3, 2016

Great e xperience , very helpful they were able to get me the price that i Wanted.. Thanks for everything..!! I would recommend them to my friends..!!

jaji

Apr 27, 2016

My time at Lexus of West Kendall was unlike any other. I was able to leave with the car I wanted at an incredible price. Thank you so much!

Blake143

Apr 22, 2016

My third purchase from this Lexus . I was in and out in less than 3 hours!! Ted my salesman was amazing and the finance department is awesome.Thank you!

dcordoba83

Apr 21, 2016

Great Service, my purchase experience at West Kendall Lexus has been the best experience I've ever had purchasing a vehicle, the sales person Alex Hernandez was very professional and knew every single details bout the 2016 GX 460 that I purchased...... Completely satisfied with my purchase and way I was treated by the staff.

Reg1972

Apr 21, 2016

I had a Beautiful experience with this car. The car drives very smooth and it's very luxurious. The sales person was Raul Ramos, and I have to say he was amazing.

Qx60

Apr 15, 2016

First of all I would like to thank Rai Ortega for the Great first class service he provided, Ray is a true asset to your dealership and you are very fortunate to have him in your team. I would also like to thank Alex the Sales manager he made sure that the deal went smooth and tried to help me as much as he could along the way . At last but not least I would like to thank Mabel whom made the financing experience one of the best I've ever had , Everything better at Lexus of west Kendall Thank you ...

Frank H.

Apr 13, 2016

The most amazing experience I've ever had buying a car. The staff (Thank you Trini) makes you feel so comfortable and relaxed. Everyone knows what they are doing, no mistakes, incredibly knowledgeable and so down to earth. I recommend Lexus of West Kendall to anyone thinking of buying a car. A++++++++++++++++++++++++++++ rating.

Frank

Apr 11, 2016

Lexus of West Kendall and their staff sets a whole new standard for car buying. The staff is absolutely amazing. They are all incredibly helpful and so friendly. Trini responded to my inquiry for the car I was interested in. Walked me through day to day as the vehicle became available. Once available the entire process was so smooth and fast. Test drive, to financing, no detail is too small for the team at Lexus of West Kendall to attend to. They made me feel very comfortable. (Thank you TRINI) My 2014 Lexus IS 250, certified pre-owned looks, feels and drives like a brand new Lexus. The car was delivered in mint condition. The few concerns I had were replaced with brand new equipment immediately. I started out using their service for my previous 2 cars, now I refuse to buy, lease or service any vehicles unless its done at West Kendall Lexus/Toyota.

Nnobles

Apr 9, 2016

I had the pleasure of dealing with sales representative Jimmy Gonzalez at the Lexus of west Kendall. He was incredibly helpful and made my purchasing experience seamless. Moreover the sales manager Rigo was also extremely helpful throughout the process. I would highly recommend Mr. Gonzalez and Lexus of West Kendall to anyone in search of a new or used car.True class and professionalism across the board, excellent experience!

chiefv

Apr 7, 2016

This is my first purchase at Lexus of West Kendall and I will definitely go back. Everyone was very friendly and understanding. Jimmy was great and so was the Manager and the General Manager.

Happy customer

Apr 2, 2016

I trade in my 2014 hyunday and i got a lease on a 2016 NX lexus very happy excellent service great people looking forward to continue doing business with them. ??

Oropesai

Mar 30, 2016

We handled everything as I asked for and Ray, Rego, and Orestes made me feel comfortable. It was a very nice business experience. My wife and I will be back.

Christie_Hancock

Mar 27, 2016

Great price excellent service professional environment and rapid attention. Outstanding LEXUS financing. Friendly treatment and very attentive staff.Thanks for the Awesome service..????????????????I WILL BE BACK????

Lexus IS250 and loving it

Mar 18, 2016

It was a pleasure purchasing my Lexus IS 250 from this dealership. No harassing sales person. Roger was polite, honest and patient. I highly recommend this dealership.

brandon624

Mar 12, 2016

Very pleasant experience and excellent service. Very attentive and very friendly environment. Very happy with my purchase. If you go to purchase a car, please ask for Ray.

Camaven85

Mar 6, 2016

My husband and I were looking for the best deal, also we didn't know what car to get. We went to several other dealers untill one day my husband went to West Kendal Lexus and met Edgar Melo. Edgar was amazing, from how he presented the vehicle to the final steps of the deal we felt that we were dealing with family. Edgar was the reason we got a Lexus and we definitely go back to him for our future purchases. We will recommend this dealer to all our family and friends!

Supermom86

Mar 6, 2016

Over all good experience. We spent the majority of our afternoon at the dealer but our sales person was very well informative, helpful and patient.

TeamRockett

Feb 24, 2016

I just purchased a used car (2012 Toytoa Rav4) from Lexus of West Kendall and I couldn't be happier! Isaac and Trini were awesome. My husband and I arrived there with specific cars to look at. When we first got there Isaac (the Internet Sales Consultant) greeted us and got us together with Trini, one of their salespeople. My husband spoke with Isaac about what we were looking for and what we'd narrowed our decision down to. My husband was impressed with the honest conversation he had with Isaac about the different vehicles we were looking at. When Trini greeted us she took us right to the car on their lot and worked with their neighboring/sister dealership West Kendall Toyota to show us the vehicle that was on their lot we wanted to look at and test drive. We ended up deciding on the Rav4 from the Toyota lot. Trini went out of her way to have the car transferred over to their dealership so that we wouldn't have to go next door (I understand that it was lucrative to her as well, but the ease at which it was for us to stay at the one dealership was nice). By the time we had decided and started on paperwork it was past 5 so our bank was closed already and we couldn't get in touch with the load dept (which I'd already been pre-approved for a car loan). They went out of their way to make it possible for us to drive home with the vehicle. They beat the percentage rate of our pre-approved loan and even offered to fullfil a temporary contract if they couldn't beat it. The only reason I didn't give this review 4 stars was because of our experience with the financial agent, Mark. My husband and I were not impressed with the fact that the entire time we were in his office he had music playing - not like background instrumental stuff, it was whatever hip-hop-ey station or style that he obviously preferred listening to. I love music, but having it playing while conducting business (and singing along to it) in our eyes is unprofessional. He also said some remarks that I felt were inappropriate - for example when we refused the offer for an additional warranty on the vehicle, he asked us why. When we said that it would put us over our budget and that we didn't feel it was necessary because the vehicle wouldn't be driven around a lot as we live in a small town he commented "Then walk, why even buy a car?". Now, for as much as we didn't like his personality or his professionalism he did get the job done and got us a lower apr so overall the experience was very good.

Vicky Martinez

Feb 20, 2016

They did it again!! Amazing service. I was hit and filipped my new car in Jan and went back for a new car and Celso my sales rep made it happen. I walked away with a new car and a great deal! Love this dealer!

Sunny

Feb 18, 2016

We recently leased our second Lexus from West Kendall. We returned because our sales associate, Delvis Orihuela, is the best. He finds what we want, offers reasonable pricing options and, most importantly, is not overly aggressive (we've walked out of other dealerships that are). The manager was very cordial in providing answers to detailed questions. And from past experience, we know the service department is great at scheduling convenient times and quick service. I highly recommend these guys.

pmiret

Feb 18, 2016

The experience was excellent. Hope to use in the future!!This dealership went beyond the call of duty to make sure I was completely satisfied with my car purchase.

Carol77

Feb 13, 2016

This dealership went beyond the call of duty to make sure I was completely satisfied with my car purchase. Everyone is professional and caring. I will definitely visit the dealer for my next purchase in the future.

scott218

Feb 8, 2016

I have been to several dealership before and always walked away thinking that the sales person was very pushy. I have never experience that before at Lexus of West Kendall. Every one is so nice and they treat you like family. My salesperson Alexander Hernandez was very patience and kind . I am a customer for life!

archimedes

Feb 8, 2016

Originally came into browse with the idea of purchasing a different make of auto and met with Delvis, who was very open and willing to give information. After research, we decided to buy a Lexus and our first thoughts were to return to Delvis who was so easy to deal with and considerate, not the high pressure salesman we were used to......... he made our decision quite easy!! He was a pleasure to deal with!!

Gordy13

Feb 6, 2016

Very nice showroom and while there were some problems. Rico worked them out to my satisfaction I would consider buying again from your dealerships Thank you.

Jonathanp1081

Feb 4, 2016

I came in for a vehicle for work and came out with the right car!! The manager and salesperson gave me special care and made me feel like I was part of the team. Like I am "team Lexus of West Kendal". Trini Lora was very helpful! She filled my tank with gas and even put my tag and helped with personal items. Thank you and thank you Rigoberto Pita!! Best manager!!

LM009

Jan 9, 2016

I cannot begin to say what an incredible buying experience I had at Lexus of West Kendall. Leo was the salesperson who helped me and was a class act. Exactly what you'd expect from a company like Lexus. He was knowledgeable, friendly, and helped see to it that I got the car I really wanted. Ralph, the manager, also provided his assistance and is a class act, too! I love my Lexus and will recommend this dealership to anyone looking to buy a quality vehicle.

Akervor

Jan 8, 2016

Leo, Eddie and Ralph have done An amazing job walking me throughout the whole process. His attention to detail and costumer satisfaction made the transaction absolutely superve.

LoGonz89

Jan 5, 2016

Leo was very helpful and not pushy. The purchase was as straight to the point as can be. Wide selection of vehicles available, to match your specific needs. Thank you

Lezcano

Jan 4, 2016

I would like to say that I hadn't bought a new car in quite a few years. I know this can be an stressful experience, but the decision to go to Lexus of Kendall was a smart one. I was referred to Leo Sorzano by a co-worker who went to school with him, and unfortunately when I first visited the dealer, he was not in, so they got someone else to help me that day. I wasn't very happy with the whole deal, and left empty handed. I came back the following day and requested to talk with Leo again, and this time he was there to help me, and to make a long story short, I left the place driving my new Lexus. Leo was very enthusiast from the beginning. A really nice and professional sales person, who knows exactly what to do to make a deal go through. I would recommend anyone looking to buy a Lexus to go and visit Leo Sorzano, he will make everything he can to help you, and most likely you will leave Lexus of Kendall driving your new car.

jpruiz219

Jan 4, 2016

I told Leo what i was looking for and he delivered! No problems, no hassle and a quick and smooth process. This is the second vehicle I purchase through Leo with no issues. Highly Recommended!

Finamgarcia

Jan 4, 2016

I went to a few other dealerships before ending up at Lexus at West Kendall. I was going through a hard time trying to find the car that best suits me, along with the car I can afford. Leo, was absolutely wonderful! I told him what I was looking for and he made it happen! It was the fastest, easiest and most enjoyable car experience ever. I would definitely recommend Leo to all my family and friends. Thank you so much for my car! I'm absolutely in love with it!

RiveraMarc

Dec 7, 2015

I went in to look at the new 2016 RX last week. The man that showed us the cars was very nice at first. I really liked a Black Lexus RX with a Beige Interior which he was able to find. We asked him to run the numbers for a lease for the RX and we waited while he went to go "see what he could do". After waiting for an entire hour, he did not return with any numbers. I finally tried to see where he went and he said that "these things take a while". After waiting for another hour, he finally came back with a piece of paper in his hand. I let him know that we had another appointment we were already late for since this had taken so long and to please just show me the numbers we asked for. He then said "If you're leaving why should I show you any numbers?" I was so upset at this point by the audacity that this person had. If you work for a luxury brand, you need to treat your clients better than this. We had a second appointment we were late for and told him about at the very beginning. Not only did we never receive a prize for a Lexus RX lease, but he told us to just leave because he was not going to give us any numbers if we were leaving. Finally, we went to BMW and I purchased a 2016 X5. To be fully honest, I was already sold on the Lexus RX before I got the dealership and was ready to lease the SUV and only interested in the Lexus RX. This was the perfect example of a really great product completely destroyed by horrible customer service.

Chrisrobinx

Dec 1, 2015

These days owning a car isn't easy , but it feels as if you drive off with a new car you'll gain confidence to working for it . Leo was professional, extremely nice and understood all my needs . I was upfron with him about certain situations and he made it happen , approved and now driving a new ct lexus hybird . Humbled and excited to have met Leo and the quickness of this process .

Srod3

Nov 29, 2015

I told Leo exactly what I was looking for and price range. No games, deal was quick and easy. Would definitely recommend him if your looking into getting a car.

dukethrash

Nov 29, 2015

Leo was very responsive and quick to answer any questions practically immediately. The car I wanted was gone in a matter of days and he had the same car for me delivered one day prior to my arrival so it was ready to go. He was honest and personable I felt like he was looking out for my well being during the process. The only improvement I can ask for is the time it took to handle all of the paperwork and financing as I was there from 10:30am to 2pm but understand the demand is high for Leo and it was the holidays.Overall I am happy customer and look forward to bringing you all some business!

Jlee01

Nov 6, 2015

I feel I got a great deal on my used car and the salesperson was extremely polite and helpful. He was even able to find the age of the previous owner of the car after I asked, which I found extremely surprising.

Lynn Padro

Nov 3, 2015

I highly recommend Rita Parker. Very professional . Every time I come back to Lexus I get better service. This is my 5th. Lexus. Extremely happy.

Louarango

Nov 1, 2015

If you are going to Lexus of west Kendall then you must work with Ernie barouh. He is honest, transparent and provides excellent service. I had to wait a little bit for finance to meet with me, but other than that the sales process was smooth.I highly recommend this dealership.

Ruben1979

Nov 1, 2015

exelente atencion y se lo recomiendo a todo el Mundo una exelente experiencia y muy buenos precios y te tratan como una familia gracias verdadera familia

Nmoreira425

Oct 31, 2015

Leo is very knowledgeable, patient, and delivered exactly what we wanted to the tee. He made our car buying experience painless and stress free. Thanks!

Steve

Oct 15, 2015

I was looking for a 2013 IS 250 in white. I found them in different websites. When I called Lexus of West Kendall, Gil Grisales offered me incredible assistance. The emailed me the Carfax, window sticker with the specifications and additional pictures. We negotiate the price over the phone and I just showed up to test drive and sign the papers. Thanks Gil

Lisette "Picky"

Oct 15, 2015

I purchased my 2013 through Lexus of Kendall Internet Department. Marcela took care of every request I made. The car was new in their inventory and still did not have pictures. She went ahead and took the pictures with her phone. The car was in perfect shape and price was reasonable. When I arrived everything was ready for me. I recommend this dealer.

Rnicolle

Oct 14, 2015

Rita is a great sales representative, she made my visit as great as it could've been. I recommend her and this dealership to everyone when they ask about getting a new car and I will definitely be renewing my lease here at Lexus of West Kendall.

D_shaine08

Oct 7, 2015

Rita was AMAZING from the moment I walked through the door until I drove off the lot. I loved that fact that she was not pushy like associates I've dealt with in that past at other dealerships. She is Very knowledgeable and did her best to get me the best deal. The entire process was very smooth, I would definitely recommend her as a sales rep for anyone interested in purchasing a Lexus. Overall great experience!!!!

RayRay

Oct 3, 2015

Leo knows how to listen to his clients and deliver what they want. Thanks for a great experience buying this car. My only request would be better coffee, a Keruig would be great.

Zr1

Oct 3, 2015

Thank you for making us feel like family!!The experience was amazing as well as the product!Would highly recommend this dealership.Leo, thanks for an amazing experience!!!Love the Car????

Edward Campbell

Oct 2, 2015

We contacted the dealer through the internet. Gil was very helpful and we just had to go to the dealer to sign papers. We will be back to lease our daughter's car there. Great experience.

Dbolet

Sep 21, 2015

Leo provided an outstanding service on our visit to Lexus. He was clear, concise, and to the point, providing accurate information, and was able to elaborate in detail on all the questions we asked regarding the vehicles we were interested in. This is our second Lexus purchased at this dealership, and we plan to continue using their services in the future.

eltini8100

Sep 19, 2015

I got a call from Carlos Brazil Friday at 6pm 9/18/15. He told me there was someone looking to buy my 2015 Mazda 6 and that they didn't have any to sell to his customer and that if I was interested selling it to them and get a Lexus. I got an appraisal from Lexus of Kendall and then went to this dealership thinking that they were going to give a a better appraisal because someone wanted the car and that is what that guy Carlos had told me over the phone. I drove over 10 miles to meet this liar at 8:30pm and was told that the car was worth the same Lexus of Kendall had told me 2 hours before. When I told them that they lied about having a buyer for my car they said that the person who handles that had left for the day. Ridiculous! They came back with a 48 month lease and a crazyy $639 a month with 10,000 miles for a Leased $40,000 car. It took Lexus of kendall 20 minutes to tell me that it was not a good idea to trade it in but these liars told me over the phone that they had a buyer when it was all a lie. I still love the brand and their cars but I will never buy a car from this dealership or recommend anyone to go there. They want to make you waste time, gas and lie to you just to have you pass by and give you a crazy amount on a lease. DO NOT WASTE YOUR TIME GOING TO THIS DEALERSHIP!

DFMESAS

Sep 10, 2015

Went into the dealership thinking I was simply going to return my lease or end up purchasing it. Wasn't considering leasing a new one but was open to the possibility. I met with Ernie and Ralph who reviewed my options and provided great recommendations based on my situation. I ended up turning in my lease and leasing a new Lexus IS250, I'm extremely happy with it. Ernie went out of his way to ensure the process ran smoothly and that we were taken care of the entire way. I will certainly recommend Ernie and Lexus of West Kendall. Classy and Amazing service.

RadioVoice1952

Sep 8, 2015

Had an excellent experience. After a long and grueling experience at North Miami , Pines and JM . It seems like Leo is the only sales person in south Florida to help me with my lease return . He got me some equity out of my lease and put me in a New car in less than an hour and half. He's a big star wars fan . You can tell this kid is going places. Larry Leon was outstanding as well . Never had a better experience at a dealer .ive been buying Bmw all my life . Now we're on team Lexus .

Flykid5288

Sep 8, 2015

My sales man Leo was great had an answer to every single question and made every effort to get me the car I wanted at the best reasonable price with great customer service

Maria1964

Sep 8, 2015

Buying our new Lexus at Lexus of West Kendall with Leo has been the best car buying experience I have had. Leo worked hard to get us the car we wanted with the price that we were willing to Lease. I highly recommend this dealership and definitely recommend Leo as the Sales Manager to ask for.

KarenLisAlvares

Sep 7, 2015

I walked into the Lexus dealership to return a lease and started off with a horrible experience with one of the employees. Leo stepped and saved the day. He was an amazing person which completely turned the situation around. I had no intention to lease another Lexus without looking around first and a couple of days later, I was at the dealer with a brand new pair of keys in my hand. Great customer service and he did everything he could to help out. Thanks Leo!

LexyGS350F

Sep 7, 2015

I've been to many car dealerships in the past but never have I worked with an associate as helpful as Ernie. He was the 1st associate to introduce himself while I was walking the sales floor and took me right away to see models of the car I was looking for. I have never leased before but Ernie took the time to explain the benefits of leasing over financing and did not hesitate to run the numbers for both, so I can see the options in front of me. He was extremely informative and not pushy at all and allowed me to to make my own decisions based off what he provided. He really gave the feeling that he was working with my best interests in mind as opposed to other dealerships that just want to get the sale. The entire process from walking in to leaving with my new car was extremely quick thanks to Ernie and lasted no more than 3 hours, again comparing to other dealerships that can take up to 8 hours. Everything was explained to me in detail and Ernie personally took the time to get into my new car and explain all the features to me. The overall experience was the best I've had and I look forward to doing additional business in the future.

GS350F

Sep 2, 2015

I will say that I was extremely satisfied with Ashok "Happy" Vyas. A gentleman, scholar, soldier, and man of integrity is whom I judged. I've not enjoyed one vehicle purchasing experience, until I dealt with Happy. First Class.

lorreinus22

Sep 1, 2015

I got my first car with the help of Rita. Absolutely fantastic customer service and had an amazing experience at the dealership because of her. Everyone seemed so nice but Rita is an extraordinary human being as it seemed like. Love, love, love her and if it was not for her, I possibly would have ended up at a different dealership. She was very detailed-oriented and explained everything about the car since I had no idea about how a Lexus operates. I am super glad that I have met her and I assure enough to visit her quite often since she is just awesome! Tasnim

carguy happy

Aug 29, 2015

We had a very positive experience with Happy, our sales representative. The showroom was very nice and all credit and maintenance personnel were competent and polite.

Lineth

Aug 17, 2015

It was my first time leasing a car, I must say I was frighten. Jorge made this experience very smooth and was very patient, clear and answered all the questions my parents had (in Spanish). He was able to get the perfect car actually more than I asked for for a great price. He has a great attitude, not one to overwhelm and persuade you to purchase in a rush. He speaks English, Spanish and Portuguese which is a plus. Thank you for your help!

Alfredj88

Aug 15, 2015

Excellent customer service- amazing experience. Took the time to explain everything and show me all the perks of the car. Amazing car. Will def recommend people to come in. Big thank you to Leo and Mark.

Vmgonzalez628

Aug 10, 2015

Leo walked us through the entire process. He was very helpful and gave us many different options to help meet our needs. We initially came in to buy 1 car and we ended up leaving with 2! I have bought many cars at many different places but this was by far the smoothest. If you are in the market for a new car I highly suggest you go see Leo!

Stefdc

Aug 10, 2015

From the moment we walked into the dealership Leo was very professional and kind. He not only helped us get one Lexus, but TWO. And both cars were our first lease. We came in worried, he eased us through everything and we left extremely happy! You want great service and a good time through a long process, Leo's your guy!

Otero

Aug 9, 2015

Leo Sorzano provided a great buying experience. He was courteous, professional and informative. He assisted us in choosing the best options and vehicle. Eddie made sure the closing was easy and painless.

Joan

Aug 8, 2015

Leo is by far one of the best sales advisors I've dealt with. Great guy! If there is one guy that can get you a good deal at Lexus of West Kendall, it's Leo. If you're going to get a Lexus in South Florida, go to Leo, period!!!!

JOcasio

Aug 7, 2015

I cannot say enough great things about my experience with Leo. From the time I arrived he made me feel very comfortable and answered all of my questions. I would highly recommend Leo to anyone that is interested in a Lexus.

fernbaz

Aug 4, 2015

I just leased my 1st Lexus with the assistance of Leo Sorzano and thoroughly enjoyed the relaxing and stress free experience. I'll be back!

JJFmpm

Aug 3, 2015

This our 4th Lexus vehicle and the second Lexus lease transaction with salesperson Ernie Barough. I recommend Ernie to anyone shopping for a Lexus. He is an exceptional person who is extremely courteous, knowledgeable about Lexus cars and knows how to manipulate the intricate details that lead up to an exceptional Lexus car buying experience. Go with the best vehicles - Lexus and go with the best sales person - Ernie Barough!

MightyMichael

Jul 29, 2015

I would recommend Leo Sorzano to anyone that is looking to buy or lease a new Lexus without the stress of getting a new car. He recently helped me lease a new Lexus and it was the best experience I have ever had in a dealer. He answered all my questions and was extremely knowledgable about the car and all of its features. Most importantly, he worked with me and gave me an incredible deal on my new car. Thank you again Leo!

Lexis hybrid

Jul 21, 2015

I called and was hung up on by this sales man. I had to go back in person after only 1/2 dents on the used car were fixed. Sales person denied saying the dealership would fix it and wanted to leave me with a damaged vehicle. I would not have agreed to buy a car with dents in it and after we spoke I thought it was clear both would be fixed. luckily the general manager had it taken care of at no cost. Larry was great!

Leo1342

Jul 21, 2015

Leo was very attentive and professional when helping me get the best deal I can possibly get. If you want a good deal this is the guy you wanna see. Lays out all the options and tells you genuinely how everything is going to be. Not only that, but he is also very attentive to your concerns and questions. Leo is a very charismatic person and makes the experience worthwhile as it was the first time for me. Definitely returning to him when my lease contract expires.

Gcis26

Jul 20, 2015

I went this past Saturday to Lexus of West Kendall to look at a vehicle I'd like to get. Leo helped me out and was fantastic. Best customer service I've ever received at a Lexus dealership (and I've owned Lexus for 10+ years now). When I'm ready to buy my next Lexus, I will definitely be contacting Leo.

David

Jul 19, 2015

Genuine, kind, sweet, professional, funny, are all words that describe Leo. And this is why my family and I bought four cars from Leo, and will continue! He is highly recommended!

Miami Customer

Jul 16, 2015

You have to be careful with this dealer, and if you want to save yourself aggravation go elsewhere. The first time I went there for some warranty work on my car I got the car back with the antenna missing. Why would the antenna have been taken off? The work was in the engine compartment. After nearly an hour of looking for it they couldn't find it, but offered me an old beat up one instead. Naturally I declined. They refused to give me one off of a new car, and it took weeks before they finally sent me a new one in the mail. They also couldn't resolve an issue with the hill assist feature and, incredibly, the service advisor claimed the car didn't have it when it clearly does. Then, like a fool, I went back for another issue. My car wouldn't start in the morning so I jump started it, called and was told to bring it in for a new battery, and brought it in since it was only 2 years into the 84 month battery warranty. The service advisor refused to honor the battery warranty and showed me a dealer manual that he claimed supported his position but, in reality, it said precisely the opposite. The service manager seemed just as clueless, told me he would immediately find a resolution and call me back, and never did. So, after a few tries I got the car started and drove to BJs where I bought a battery and put it in myself. When I contacted Lexus corporate they profusely apologized, told me of course the dealer should have honored the 84 month battery warranty, and sent me a check for the full amount I paid at BJs. I have since e-mailed the dealer's general manager, received an apology and promise that he would look into what happened and get back to me the next day, but it's been several weeks and he hasn't responded to repeated inquiries. The bottom line is that this dealer has some serious issues and I wouldn't trust them with my bicycle, let alone my Lexus.

Mayda62

Jul 16, 2015

Ernie was a true professional and he's very knowledgeable about the car we were interested in buying and we felt very comfortable working with him!

Carolina_Q

Jul 10, 2015

I had previously gone to Lexus of West Kendall in hopes of getting the car I wanted and the sales person who helped me was the worst I had ever dealt with. In no time he had already told me it would be "impossible" for me to get a car. All he wanted was to rip me off! So I waited some time to go back and finally I was helped by Leo. He was such a helpful person and definitely got me exactly what I wanted! I didn't expect to go home with a car but Leo made it happen without a problem. LEO is the 'to go guy' if you want to walk out with a car from Lexus of West Kendall :) He will make you feel right at home and will put 150% into his clients needs.

Cristy02

Jul 10, 2015

Leo is the best! Got the car I really wanted and had a great experience at Lexus of west Kendall. Trust in Leo, he will get u the price he promised!!

Az123

Jul 10, 2015

Leo and his staff were a great team to work with. They all took their time to show me all my options and helped me pinpoint my exact car. I Will definitely be a long time customer and I will also recommend all my people their way. Thank you guys

PZ

Jul 10, 2015

Leo got me what I wanted with no issues! Definitely puts the customer's needs first. Highly recommended to anyone looking for a used or new car. I will continue to do business with him and his dealership.

Yesiamfromcuba

Jul 10, 2015

He is willing to help and go beyond average to help the customer get a car, I will go back to this dealership. He also like star wars

Olga Capurro

Jun 28, 2015

He really works for his costumers, Thanks Alex you are amazing!!! I love my new Lexus, totally worth it! I plan on coming back to this dealership again and would recommend Alex to my family and friends.

JN

Jun 27, 2015

Leo was very helpful and always kept us updated. The car arrived very quickly, on time, and in perfect condition. Lexus, as always, was nothing but perfect.

Alex2224

Jun 24, 2015

Alex is amazing, he really works with you and treats you with respect. We highly recommend him, he has sold me, my mother and my friend a car. Three cars and counting.....

Victor Lexus

Jun 13, 2015

The online buying experience is very pleasant. They responded my questions very fast. Appreciate that.

Sosman

Jun 3, 2015

Worked with Gil Grisales for over a month trying to find the right used CT for my daughter and he stuck with me, worked with me and offered other options for me to consider, even at his own expense. At the end, working with Gil and Raul Ramos was easy, straight forward, smooth and walked out feeling great about the experience and price I paid for the car. I know a few dealerships that could learn quite a bit from these two professionals.Gil, Raul...Thank You!

fatimagreenday

May 8, 2015

I came in already knowing what to buy. Alexander was great! He helped me buy the car on the spot. I got a great car for a great price. I drove my 2014 Honda Accord Coupe home with a breeze!

Jennifer91

Apr 23, 2015

This is the second time I lease a car from Lexus of west Kendall! I have to say that my experience every time I deal with them is excellent! This time I did things different and I start the purchase process through the Internet. I had the pleasure of dealing with Gil the Internet manager, great person, very friendly and patience. He assisted me and provided me all the information I was needing at that time. My sales person (Alexander Hernandez) is extremely good! He is also the salesman of my brother and father! We love him and appreciate his patience because WE ARE NOT AN EASY CUSTOMERS. I also have to say that the general manager (Larry Leon) offered me a great service the type of experience I was expecting form a luxury dealership. It's always a pleasure to deal with them!

mandolin_summer

Apr 4, 2015

I went in to this dealership with a specific certified pre-owned car in mind and a maximum price I would pay - the salesman (Delvis Orihuela) was very friendly and listened to my needs. I felt no pressure about buying at all. He took my offer to his manager and came back with a very acceptable offer in return. It was such an easy, hassle-free process and he made it a very pleasant experience. Although the financing took a little time (as it always does at every dealership), Tony Martinez made it easy and straight-forward. The entire sale went smoothly. I think Lexus of West Kendall has made a loyal customer of me. My new car is beautiful and I got it at a wonderful price!! Thanks so much for doing such great business.

brivera8

Feb 20, 2015

My experience at Lexus of West Kendall was phenomenal! The staff was extremely helpful and welcoming. I must although bring forward the exceptional service I received from the Vehicle Technology Specialist Harold De La Cruz. I leased my vehicle on a Friday evening and had received a call from Harold Saturday morning asking me to come in with my vehicle so he can show me all the crooks and cannies the car has to offer. Harold was very professional and took his time showing me how to connect the Bluetooth with the vehicle, helping me program my favorite radio stations as well as showing me how to access XM Radio. Harold was extremely friendly and I felt very comfortable with him and the way he showed how to use my vehicle. He took his time and not only did he explain the inside of my IS 250, he also took the time to show me the outside of my vehicle and the certain features it has such ways to lock the trunk and glove compartment as well as showing me how to turn the car on with the remote. I highly recommend all my friends and family who are interested in purchasing a Lexus to come by this dealership and immediately ask for Harold who takes pride in his work and is very easy to contact and very flexible with scheduling an appointment. I am beyond fulfilled with my experience here at Lexus of West Kendall.

vdavil01

Oct 27, 2014

It was a great experience from beginning to end. Excellent service, NO PRESSURE AT ALL. I felt great!! Thanks Edgar and Orestes you are the best

SVROS

Oct 21, 2014

*** I WILL ONLY RATE 5 STARS BECAUSE OF HAROLD's SERVICE on customer service, quality of work & friendliness"***I leased a IS350 2014, my experience with the purchase was not that great but the service I received from Harold was beyond excellent! He really understands the concept in customer service and is a very smart and kind individual. I would definitely recommend friends & family to experience the purchase of a lexus because they have great people like Harold and I would love for them to see the kind of assistance that he provides. He goes out of his way to inform me and help me with all my questions and needs regarding the many features I would've never known of. His pleasant attitude is amazing. Other than that I wouldn't. I went over there for service or questions a few times and was treated like I was given a free car! Not happy with "SOME" of the service gentleman back there.

scottberry2

Oct 1, 2014

Since I was in the market for a certified used RX350, I was very impressed with the (facade) number of RX's on their website, and their prices (facade) seemed attractive compared to others I had seen throughout Florida.So, after a couple days of giving information to one person, then another, folks out of the office for the day, not calling back, etc. I discovered a couple things: 1. Most of the vehicles on their website, Autotrader.com, and Cars.com are NOT "available". 2. Once you find one that is actually still available, while the list price is attractive, you have to ADD $1,297.00 ($799 Dealer Fee + $498 Filing Fee) in Dealer JUNK Fees! 3. They gave me the lowest value on my trade...lower than anyone else in the State of Florida by a lot. First, Edwin said that was the book value for my trade only to contradict himself later.Edwin liked to say they have the lowest prices around which may be true of their list price, but I have not seen anyone in the State of Florida who charges even close to the $1,297 in junk fees charged by Lexus of West Kendall. Don't fall for their shenanigans. What looks like an attractive price (if it is "available") will not be attractive when they add in their junk fees and old-school dealership methods.Fortunately there are many other options around, and I am happy to say I just purchased my RX yesterday from a different dealer, and it was an extremely positive experience! You do not need to settle for less than you deserve! Steer Clear of Edwin and Lexus of West Kendall.

Erdshome

Sep 18, 2014

Went to this dealership with a pre-approved draft in hand, was told I needed to fill out their credit check paperwork. After wasting over an hour of time, the negotiations were the old "hard sell" tactics on their part. I only asked for an additional key to be provided, they would not consider that in the deal............very displeased with the good faith I may have had with them. Once you sign the dotted line, no more help is provided. This dealership is all about sales, not customer relations. Good luck if you so choose to got there. You have been warned.

Jose

Sep 16, 2014

Nightmare. Worst customer service ever. I really wanted to buy an IS car (even had financing ready) but it was impossible. I called on different days and spoke w different supervisors. They never called back, I had to call 4 times. Never returned calls...Absolutely crazy... U really hope whoever owns this places takes action... I dont see any business that can be successful when their customer service is this bad...

Jdroar

Sep 15, 2014

Edgar A Melo helped us along the way at Lexus of West Kendall. Very professional and a great experience. He guided me every step of the way beginning with a test drive and fighting for the best possible deal. Would highly recommend this dealership and salesperson. 5 stars

laureen.calise

Sep 13, 2014

Salesman Ernie was excellent. We feel we got a great deal on the Lexus. The finance guy was great. The only thing I hate about the dealership is the garbage fees such as the dealer fee. Other than that it was agreat experience.

Efrain Jr.

Sep 11, 2014

As my first Lease experience with Lexus, the sale manager and sale personal who assisted me, played a main role for me to find a comfort place, and the right business decision to switch to Lexus. And if it is relevant in my humble way to express my gratitude, I would like to do mention for the patience and dedication of Leo Sorzano, and Alexander Hernandez, in assisting me in every possible way to make a smooth transition to find the car that would meet my expectation. Thanks to every individual as well, who make possible this level of customer expectation. Hope, my satisfaction remain the same for service through.. Sincerely Efrain Infante Jr.

ysiso

Sep 9, 2014

I recently leased a Lexus CT 200h from this dealership and my experience surpassed by expectations. The staff was very friendly and polite. After the lease of my vehicle I met with Harold De La Cruz the Vehicle Technology Specialist who would educate me on how to use all the technology features that came with my vehicle. Harold has a lot of knowledge regarding every aspect of the vehicle and answered all my questions and concerns. Harold showed me how to set up my bluetooh device, preset my favorite radio stations, how to use my navigation, adjust my settings, etc, etc. I even learned how to use the Lexus App Suite! Harold even told me that he is available for help at any time in case I had any future concerns, Harold is a great professional and an asset to this company. I would definitely recommend him to any Former or Future Lexus Owners. Thanks Harold!

Wmitara

Sep 9, 2014

Very Professional and knowledgeable about all vehicles, answered all my questions and concerns will definitely purchase again! Attentive and fast even had my new car washed for me, I definitely would recommend to my family and friends

Jorge and Celina Carpintero

Sep 9, 2014

We just leased a new ES 350 at Lexus of West Kendall. Our experience throughout the whole process was formidable. Our sales agent, Robert Calle made our experience so pleasant. He is extremely professional, and at the same time very knowledgeable and attentive to all our questions and concerns. What sets him apart from the rest of the car sales persons we have dealt with is that he truly cares about the client's satisfaction. He followed up the next day after delivery of our car to make sure we were satisfied with it. He reiterated to us that should we need anything or have any questions, to please give him a call. We love how genuine and honest he is. He has one of the nicest demeanors we have ever encountered and we will most definitely recommmend our friends to him and do business with him again. Thanks Robert for making our car leasing experience an AWESOME one.

Robert Calle

Sep 9, 2014

I bought my IS250 2009 last year from them and i Have had the great experience with these guys. They are all nice talking and helpful guys. Robert Calle was the guy who sold me the car, he was very nice with me all the times i needed anything even after i bought the car, he texted me many times just making sure everything is well in the car. Thank you so much Robert Calle and thank you so much Lexus of West Kendall.

LexusESfan

Jun 13, 2014

I never thought I would lease a car but a lexus car has always been a dream of mine. My sales person was Alexander Hernandez and he was great at explaining the pricing & was detailed in what my options were. He was very patient with me since I had gone to the dealership just to look a few months earlier and had not made a decision. I ended up getting a 2014 lexus es350. Black on black!! The car is so me & the es looks beautiful unlike their previous 2012 model. I am so happy that I got the 2014 version. I ended up leasing my car because it was less expensive than buying it. I don't get the review where Alexander would tell people profanity after buying a car. He is very professional & it's just a normal Cuban person with a "Cuban" personality. If you speak Spanish he will like speaking Spanish to you because it is cultural to speak your native language to another person who is also a native speaker.

BobbyJones29

Apr 23, 2014

Very unorganized and when I found out they had 2 fees one of 499.00 and other was 795.00. This is on top of the tax tag and title. So instead of making a legit profit on the vehicle they decide to make more money on these bogus fees. I understand up to a couple hundred for paperwork, it is a lot but almost 1300.00 is just crazy. These numbers are hard printed on price quote sheet and are not negotiable. Also check your used car after delivery. My vehicle was over serviced about 2 inches on the dipstick, and license plate about fell off on the way home because they only put one screw in it.

Ms RTee

Nov 27, 2013

I responded online, from LA to Fla. because the price for the Lexus RX350 was best I had seen. Although it wound up that it didn't make sense to ship the car cross-country, the manager was very responsive, informative and attentive to my questions and concerns. He gave the sale his best shot! :-)

MIKE HERRERA

Oct 13, 2013

BOUGHT A USED NISSAN MURANO SL, PAY BY CHECK AND HAD A CONTRACT SIGNED BY THEM-CALLED NEXT DAY TO PICK UP AFTER SERVICE/DETAILING-TOLD BY USED CAR MANAGER WOULD HAVE TO PAY EXTRA $ 1,600 -FOR PARTS AND REPAIR THEY HAVE FOUND OR NO DEAL-THIS WAS AFTER WE HAVE SIGNED THE AGREEMENT AND I HAVE GIVEN THEM A CHECK FOR THE TOTAL AMOUNT-WENT AND PICK UP THE CHECKE WHICH HAS NOT BEEN CASHED AND GOT OUT OF THE DEAL- FELT THERE WERE DISHONEST AND TRYED TO SHAKE ME DOWN FOR MORE MONEY

DS

Aug 23, 2013

Everything was fine until you sign the contract. After that it was a downward hill. It was a nightmare to get the tag related paper work processed. No one answers emails or phone messages and it was hard to get a hold of the accounting dept. Finally after month and half after buying the car and umpteenth phone calls I got my tag/title paper work to my local dmv. Here is the story about the purchase: When we made an offer for a cpo vehicle, the sales person's comes back and says they agree to the deal if we sign immediately. If we take a step away, the deal is gone ! High pressure sales tactic. Anyway since we liked the car and the deal we signed up. The dealer (the sales person) agreed to take care of few scratches and some stains in the interior before delivery. Nothing in writing though. Since we live out of state we believed the dealer would really take care of it.. When they shipped the car they said everything was taken care off... But really nothing was taken care of. Then tried to send emails to several people including the GM and not response (this was after trying in vain to reach the accounting dept for the tag). When the lexus survey came thru email later I indicated all these issues and next day the GM called me apologize. I was hoping that after the call the tag process will go faster. But not really, had to call the accounting dept several more times. The sales person never takes our calls or responds to our messages. The GM says that he never received my email. If you buy a car there get everything in writing and don't take delivery unless everything they promised is taken care off ! Oh one more thing... The sales man (Rolondo) had absolutely no knowledge of the options installed on the car. When I repeatedly asked for details and suggested to get the details from the original sale of the car (he sarcastically asked me why I really want all the details about the installed options), he went away for about an hour or so and finally got a manager to take a printout of installed options during the first sale of vehicle.

Informed Buyer

Jun 14, 2013

I was shopping for a used car online.Internet salesman called me about the car I inquired about and told me over the phone that the car was not ready to be seen because they needed to repair some minor damage. I appreciated his honesty and told him I wanted a car with no previous damage.

poor service

May 18, 2013

customer service was the worst you could have after your purchase, sales and leasing consultant Alexander Hernandez uses foul language and unprofessional behavior towards us 2 weeks after we purchase the car.will never do business with this dealer again.

kenroy112

Oct 16, 2012

Excellent service Got a grade price for my trade in.

Like Lexus

May 25, 2012

Very proud of my new Lexus ES350, the buying experience was very nice, salesman was very attentive and finance person very helpful with all purchase detail. It was a perfect buying experience.