Used Cars for Sale at Lexus of Nashville in Nashville, TN

Bengals fan

Oct 17, 2016

We went to Lexus of Nashville expecting to just take a quick look at a couple of certified pre-owned vehicles just to rule out Lexus's from our car search. We met salesman Paul Hale and did a test drive. We really enjoyed his low pressure approach and his extensive knowledge of the vehicle we were test driving, and also his knowledge of the competitor vehicles we were looking at as well! We ended up buying, and the experience even after the purchase has been top notch. Paul and the rest of the team at Lexus of Nashville make you feel like a valued client, not just a customer. I would highly recommend stopping in and speaking with Paul about what cars might work for you!

Brenda Carothers

Oct 16, 2016

If you are in the market for a new vehicle, or precertified/preowned, I recommend you go and ask for salesman Lewis Becoats III. He assisted me today with the purchase of my Lexus. He was friendly, patient and kind. No problems whatsoever, answered all my questions.. Thanks for all you help.

Mightymouse15

Oct 15, 2016

Purchased my 2015 Lexus ES. 350 today at Lexus of Nashville on Rosa Parks Blvd. Salesman Lewis Becoats made sure I found the vehicle I wanted, and I walked away a very happy customer. Thank you much for your time and patience!

Elaina

Oct 14, 2016

I worked with Lewis Becoats III. He and his sales manager were so pleasant to work with. I walked in wanting to trade my lease and let them know of my expectations and constraints. They listened and without question, assured me they would find me what I needed and get me a car that I loved...they did just that! It was the easiest and most straightforward car buying experience I have ever had! They were very nice and very clear with the information. It was a very stress free and simple process!

Nikki2

Oct 14, 2016

I worked with Lewis Becoats III. He and his sales manager were so pleasant to work with. I walked in wanting to trade my lease and let them know of my expectations and constraints. They listened and without question, assured me they would find me what I needed and get me a car that I loved...they did just that! It was the easiest and most straightforward car buying experience I have ever had! They were very nice and very clear with the information. It was a very stress free and simple process!

Lois

Oct 12, 2016

Thanks to Dave and Edith for the best car buying experience I have ever had

David

Sep 28, 2016

Head and shoulders above any other dealer I have ever dealt with from start to finish.

Bearsfan

Sep 28, 2016

Our experience w buying a car from Micah and Joseph (I think) at Lexus of Nashville was amazing! We love in St. Louis Missouri and none of our local dealers could compete with Lexus of Nashville's price, responsiveness and professionalism. My husband drove our vehicle to Nashville for the trade and transaction and was impressed as well. We could not be happier with our purchase and honestly, would drive to Nashville to buy from them again! They are the easiest people to work with and we appreciate their honesty and far exceeding our expectations .

Bob W

Sep 25, 2016

Nice transaction, no pressure, and ended up with a great car.Great salesman, very knowledgeable and provided guidance to get us in the vehicle we needed.

Eric Zwirner

Sep 21, 2016

Great dealership. no pressure, everyone was very helpful and Greg and Ernesto did a great job taking care of the customer.

parkdrive

Sep 21, 2016

The overall experience was great from start to finish. Excellent dealership! Very friendly and made sure I was happy with vehicle. Very knowledgable sales staff.

Predator fan

Sep 17, 2016

This was our third Lexus purchase from the dealership and have each time found them to be always courteous, friendly, and totally informed regarding their products and service. Our sales rep, Dave Lenahan, is superior in all aspects of the sales experience.The beautiful young lady who handled our paperwork was incredibly nice and thoughtful.We would highly recommend all aspects of the dealership and of course Lexus automobiles.

tboy58

Sep 14, 2016

I recently purchased a Lexus GX after researching several brands over a period of several weeks. I decided on the Lexus after driving a Mercedes, Cadillac, Audi, Chevrolet and GMC. Once I narrowed my choice to Lexus- I then did research on dealerships. I went to several Lexus dealerships and by far NASHVILLE Downtown Lexus exceeded them all. Joseph was my Lexus sales professional and he definitely is a professional. He is well informed with his product and listened to what I was looking for in a vehicle. Joseph was very patient and allowed me to drive several different styles of Lexus. At no time did I feel pressure to "hurry up" and make a decision. The price negotiation process was simple and transparent. I received a very fair price for my trade. Then Sona in the finance office was a delight to work with. She clearly informed us of all extended warranty options, maintenance offers and others- but never pressured us to move beyond our budget.I am a Lexus Downtown fan! Thanks Joseph, Sona and Edith (sales manager)- these are class folks and excellent representatives for Lexus!

Camille16

Sep 8, 2016

I could not have had a better experience buying a previously leased vehicle than the one I had at Lexus of Nashville. I had searched for such a vehicle on online and was very pleased with the inventory I found at this location. I was greeted warmly at reception in the very attractive new facility. I was referred to Dave, who was exceptionally professional, courteous, and knowledgeable. He quickly found a vehicle that met my specifications and explained the car's features simply and expertly. After beginning the purchasing paperwork, Dave sent me to Sona, who then completed the purchasing process quite easily. I highly recommend Lexus of Nashville for a great product and purchasing experience!

Camille16

Sep 7, 2016

I could not have had a more pleasant experience buying a new car then the one I had at Lexus of Nashville. I had searched for an suv online and was very pleased with the inventory I found at this location. I arrived at the very attractive facility and was greeted warmly in the reception area. I was then referred to Dave, who was able to locate a vehicle quickly that met my needs perfectly. During the test drive, Dave explained the vehicle's features exceptionally well and then began the paperwork. Sona then completed the purchasing process quickly and efficiently. Before I drove away in my new car, Dave took time to show me how to operate the vehicle's features. He knows his product and made sure I was comfortable with driving the vehicle and operating all of the its systems. I highly recommend Lexus of Nashville for the purchase of a great product!

lexusbuyer

Sep 6, 2016

I worked with Ernsesto Martinez to but a car recently. it was a fantastic experience and he was a tru professional. really knew his stuff and made it a pleasant transaction.

lexusfan

Sep 6, 2016

worked with Ernesto Martinez and Edith. Hands down the best car buying experience I have ever had.

Lifelong Tennessean

Aug 29, 2016

Wonderful overall experience. My wife and I were looking to trade in our 2007 Lexus RX 350. When we went to Lexus of Nashville, we were received courteously. The salesman was very genuine and well-versed in the features of the car. He never tried to pressure us into a premature decision. The sales manager was a pleasure to work with and helped us by adding incentives to lower the purchase price. We came away extremely pleased with the overall experience - best ever when purchasing a new car.

Discriminating Shopper

Aug 29, 2016

Couldn't have been more pleased. The salesman (Greg Williams) was wonderful. He was friendly, courteous and not too pushy. He showed the car, highlighted the features, rode while we drove, then let us make up our own mind. During negotiations, Edith Thompson was extremely nice and accommodating. There was no tension as we agreed on a price for our new vehicle. Overall, it was as pleasant an experience as I've ever had when purchasing a new car.

Ashley S.

Aug 25, 2016

I love this dealership!! Everyone there is very nice and friendly!! I would recommend this place to everyone!!

Carl & Stephanie Langley

Aug 23, 2016

My wife and I have bought numerous cars and our experience with Lexus of Nashville was one of the best experiences we have ever had. Our sales representative, Paul Hale, did an excellent job in helping us complete our sale. Paul was also very patient in providing an excellent in-service on all of the car's features and how to use them. The technology expert that worked with us was also very helpful. It was a pleasure doing business with the entire Lexus of Nashville! Great job Paul, Edith, and Sona! You're the best!

Carguy, Paul 082016

Aug 22, 2016

A great buying experience! A great dealership to work with! Every person we dealt with here was a true professional! We were impressed with the entire staff!

ChrisW

Aug 16, 2016

Our Sales pro Lewis is absolutely top notch. Highly experienced, zero pressure and of absolute service. This guy stays committed to commitments and treats his customers with total respect. He listens, recommends and makes things happen.The Business Manager Edith is without a doubt the most professional and determined manager I have dealt with. Clearly focused on results, she works hard to get things done to the satisfaction of the customer. Straightforward, friendly and no surprises.

Bsjackson

Aug 14, 2016

This is the third Lexus RX I've bought from Lexus of Nashville. This dealership is the best by hiring employees who know how to treat their customers. I feel comfortable when I leave Lexus knowing that the purchasing process was easy and maintenance provided was a thorough job well done. All the employees are friendly and helpful and make me feel as if I'm an appreciated customer. Loved working with Gregg. Edith, and Pam on the recent RX 350 purchase. Lexus of Nashville you're the greatest!!

Beverly Jackson

Aug 14, 2016

This is the third Lexus RX I've bought from Lexus of Nashville. This dealership is the best by hiring employees who know how to treat their customers. I feel comfortable when I leave Lexus knowing that the purchasing process was easy and maintenance provided was a thorough job well done. All the employees are friendly and helpful and make me feel as if I'm an appreciated customer. Lexus of Nashville you're the greatest!!

Wendy Chalfin

Aug 6, 2016

I want to thank all of you for your courtesy and patients with our purchase of my RX350. Beautiful vehicle! I would also like to thank Joseph Chargois with his impeccable salesmanship. You all wonderful people, I had a great experience visiting your dealership and that I thank you.God Bless all of youWendy Chalfin

martha12

Aug 4, 2016

I had a great experience. The first time I saw my car, it had a big red bow on it. Joseph and Sona were great to work and wanted to make sure that I was happy!!

DRU

Aug 4, 2016

Great experience from the day I walked into the showroom till the day I picked up my car. Everyone was friendly, knowledgeable and made the made for an overall stress free experience. Very happy with my decision to work with Lexus of Nashville.

DRU

Aug 4, 2016

I had a great experience from the first time I entered the showroom till the day I picked up my new care. The staff were friendly, courteous and made for a stress free experience. Would highly recommend.

RH

Aug 4, 2016

I recently purchased a used Infinity FX from Lexus Of Nashville and was blown away by Customer service I received. The sales associate that assisted me, Louis BeCoatswas top notch and made our buying experience super enjoyable. The rest of the staff and other sales associates that I spoke with were super helpful and friendly. I have already recommended this dealership to a friend and will definitely go to them first the next time I am in need of a car:)

Peggy Thomson

Aug 3, 2016

My Granddaughter and I had the best experience ever at Nashville Lexus! The entire staff made you feel like family and the buying experience was smooth and very informative. Thank you again Lewis Becoats!! I'm loving my New Lexus!

Martha May

Aug 2, 2016

Awesome experience!! My new car was waiting for me with a big red bow on it!! Joseph and Sona were great to work with and wanted to make sure that I was happy!!

Happy camper

Aug 2, 2016

While traveling back to Memphis through Nashviile on a Friday night just before 5:00 I broke down. The service people stayed after work until I could get to the dealership and get sorted. They allowed me a loaner because I then had to spend the night. They had me back on the road by noon on Saturday. I was very happy with the service and the people!

joe

Aug 1, 2016

Got all the information I needed to decide what was the best purchase option for me. The people and the process were very good. Very satisfied.

Jonathan Kornau

Jul 27, 2016

Dave was great and helped me through the whole process. I looked at other dealers who I won't mention names but they contacted me and said they woul try to match prices. They did; but with the beautiful Lexus service. Thanks to all at the dealership.

Jkornau

Jul 27, 2016

Of course Lexus is top notch but I didn't expect them to go to the same high quality of service for their used cars. I was blown away by the the service and integrity of eveyone at that shop, I almost want to buy another car just to relive the experience. THANKS!

Catchme2

Jul 1, 2016

The process was awesome. Jerel was courteous, engaged professional and concerned that I made a good decision that I would be happy with for years to come. Love the car looking for to continued customer service sand support.

LindaMartin

Jul 1, 2016

Very professional, courteous, engaged no pressure experience. Love the car! Negotiated a super deal. Highly recommend dealership.

Jcothron007

Jun 23, 2016

Lexus of Nashville off Rosa Parks Blvd is the worst dealership by far we have encountered!!! Don't be fooled!!! We went there thinking since it was a "Lexus" dealership it would be a reputable dealership . Definitely not the case. My husband traded his prestige like new and very well kept 2012 Lexus IS250 for a 2011 Ford F-150 King ranch truck with eco boost only 2 months ago. He asked for a warranty. They told him it didn't have one. The check engine light just came on. I contacted the dealership. They said there was nothing they could do. They could not even diagnose the truck, and that they know no more about a Ford F-150 than a Ford dealership knows about a Lexus. He also said that we bought it 2 months ago so anything could happen. Well a couple that gets married 2 months is still fairly new right?! Moving in a home 2 months ago is fairly new right?! So we feel the same way about the truck. Only owning it for 2 months it's still new to us and the check engine light should not come on. It makes you question how do they do "point inspection" if they don't know anything about Fords. So we took the Ford to a Ford dealership. They said the truck needed a complete tune up it had never been "tuned up". So much for the inspection right Lexus? Also, the Eco boost needed a part and a new coil. After trading in a perfect car in excellent condition 2 months ago we have to sink $1,000.00 dollars into the truck we bought from this dealership. Be very aware that codes that cause the check engine light can be cleared long enough to sell a vehicle. Not only that, but no apology or offer to rectify the piece of junk they sold us not even half. Just because the sign says "Lexus" dealership doesn't mean they are reputable. They do not stand behind their vehicles they sale. New update after taking the truck to a Ford dealership on Saturday we picked it up Monday June 20th, 2016 today June 23rd 2016 the check engine light is on again with another code!!!! Beware of this dealership.

RSP&MBP

Jun 18, 2016

My wife and I were shopping for a pre-owned 2015 Lexus RX350 in excellent condition with low mileage. We had done extensive research in Consumer Reports and on the Internet to define and price exactly the vehicle we were looking for. We had bought a new 2002 RX 300 that had given excellent service with no repairs other than normal tires, batteries and oil change maintenance so we new we could depend upon Lexus reliability. Working with Lewis BeCoats made the buying experience pleasant even for a very particular buyer. Visit Lexus of Nashville and ask for Lewis!

Wayne Mills

Jun 18, 2016

Dave Lenehan went out of his way to find the exact car we wanted. He did an excellent job of explaining the features of the RX 350. I would recommend him to anyone looking for a Lexus. The entire staff that we worked with was outstanding.

DWMills

Jun 17, 2016

Dave Lenahan gave us the best car shopping experience I have had buying a car. He worked very hard to find the car we wanted.

rwoods

Jun 8, 2016

The team at Lexus of Nashville really made us feel comfortable while car shopping. Would definitely recommend Dave Lenahan to anyone. The best customer service customer around Nashville.

Roy W

Jun 8, 2016

I would definitely recommend Lexus of Nashville. Everyone was wonderful! Especially Dave Lenahan.

Zitlally Sanchez

Jun 4, 2016

I had a great shopping experience it was fast and easy. Everyone there was lovely and courteous. Lewis becoats understood my wants and needs making this a lovely experience

Steve

May 30, 2016

It was a pleasure working with Dave on our new Lexus. He made the process of purchasing a new car a pleasure. The staff was very pleasent and provided us with a great car at a great price.

Mark M

May 10, 2016

Jerel was AWSOME! I'm enjoying my new X5 GREAT customer service and VERY nice & friendly people.

Elainek

Apr 26, 2016

Greg Williams was a great person to work with. Did a outstanding job explaining all the items on the car.

Melly Mel

Apr 14, 2016

Always excellent customer services. I will always say FIVE STARS they are the reason I will continue to bur a car from the Lexus Dealership.

NashvilleKathy

Apr 5, 2016

Greg Williams was a great salesman. He made buying a new car very easy. Wonderful customer service. Great location on Rosa Parks.

Pace

Mar 31, 2016

As a military member, Derrick was amazing to work with. He was extremely helpful and respectful! Would recommend anyone using him for future purchases!!

deanbethwatson

Mar 23, 2016

Derrick Wright at Lexus of Nashville is the BEST - he is extremely friendly, knowledgeable, and honest! He made out new car shopping and buying a complete breeze! Everyone at the dealership was so nice and friendly and helped to make the shopping experience so easy! If you are looking for a new or used Lexus go see Derrick Wright - he is the BOMB!!!

Rich

Mar 14, 2016

I went in to see an is350c which they didn't have. So, I looked at an is 250c instead. Very nice car. Drove one in a dove grey then saw an obsidian on red. Leased it on the spot.

Beth

Mar 9, 2016

Derrick Wright at Lexus of Nashville is the BEST - he is extremely friendly, knowledgeable, and honest! He made out new car shopping and buying a complete breeze! Everyone at the dealership was so nice and friendly and helped to make the shopping experience so easy! If you are looking for a new or used Lexus go see Derrick Wright - he is the BOMB!!!

dianna

Feb 29, 2016

I walked into Lexus of Nashville just to learn more about the car I was wanting to get. I never imagined I would be walking out with a certified Lexus at a great price, especially from the cardealer. The staff was extremely friendly, and answered all the questions that we had. As a first time "car dealer car buyer", Lexus would be my first choice.

Rob W

Feb 22, 2016

Sales Consultant Greg Williams was patient, helpful, knowledgeable about product features, and easy to work with. He identified the perfect vehicle for me and was able to make the price and financing work within my budget. Also, he went out of his way to help me charge my cell phone while I was waiting on the deal to close.

HappyCustomer

Feb 16, 2016

I just bought a new Lexus IS200t F Sport and worked with Lewis BeCoats. He was so kind, patient, detail-oriented, and professional. He worked with us online and via phone before coming in, making our in-dealership time very brief. Everyone at the dealership was incredibly nice and helpful. Importantly, from the start, the proposed deal terms were much more favorable to the one suggested by the other local Lexus dealer, and the information Lexus of Nashville sales team shared with us was consistent with what we had found online. There was no pressure at all, just helpful guidance with a clear explanation of term options and model difference. I highly recommend Lexus of Nashville and Lewis BeCoats and only plan to buy future vehicles from him.

LSHEC

Feb 1, 2016

Hate to go through the pain of buying a car with all the haggling over price.. up selling... junk fees... well, this was not our experience at Lexus of Nashville.. the best sales person, financial negations were painless and we were very satisfied with a fair price.. Customer service is number one at this dealership. Thanks to the best salesperson, Lewis BeCoastes....

Linda Shecter

Feb 1, 2016

I dreaded buying a new car with pressure of salesman up selling, haggling over junk fees,.. But I was delighted with the great customer service from the best sales person we have experienced, Lewis BeCoates. He knows and loves all things Lexus, as a matter of fact, he is a passionate car enthusiast which added to our positive experience. He listened to what we wanted.. searched and found it.. Price negotiations were fair and actually pleasant. The entire staff at the dealership are knowledgable, helpful, and professional. It is a gorgeous facility with customer service number one!

Robert K

Jan 6, 2016

Blake Poteat and all the teams that help me with buying my Lexus are friendly and fantastic ! buying my ES 350 was a breez with out any one of being " pushy " Black was very helpful and knowledgeable it was smooth sailing and I love my 2016 ES 350 . Thank you for making my december to remember !

Nashville 930

Jan 6, 2016

Our salesman was Blake P and he was a very good salesman. He was not pushy at all and was very helpful and knowledgeable and when he didn't know an answer to any of our questions he quickly got back with us with a proper response. We connected with him and he did us a good job.The used car manager was very professional and gave us a very fair price for our trade in. We were very pleased with that gentleman as well.The finance manager is a different story. He seemed put off by us right off the start. We brought in a very clean trade in and $10K on top of that. The finance guy told us what Lexus finance interest rate would be. I though their rate was a little high and called my banker to see what he could do. The manager then asked us to step out of his office because he had another client to help. I guess he read my body language because we were going to leave the dealership with no intention to come back. He then asked us to please sit back down and finish the sale. We did but he seemed more interested talking about his fishing boat and his younger wife than finishing the sale and making this an enjoyable experience. Then to top things off we receive notice five days later that they needed us to jump through more hoops "to complete the sale". Again this was five days later and they had deposited our check for $10K. When I spoke to him on the phone I was very clear that I was not going to jump through any hoops and that we will be bringing their car back and that we would pick up our car and a check for $10K. His response was rude and unprofessional as he stated "I don't want to hear that". I told him that we like the car but that we certainly don't have to have it and that we could pay cash for the car, so I'm not jumping through the hoops that you're requesting. Bottom line, we were able to fix situation (which was a silly issue on their end) without jumping us having to go to any extra trouble.

Robert K

Jan 6, 2016

Blake Poteat sales and team members are fantastic , make buying at eased . I would go back and continue to do my car needs at this Lexus facility on Rosa park blvd .

Armando

Jan 4, 2016

Really enjoyed working with Greg on our recent GX 460 purchase. He was very knowledgeable, friendly and worked to get us exactly what we needed. The Lexus of Nashville facility was very nice and I especially appreciated the "kids room" where our children could hang out and play on ipads while we finished up the transaction. Great service all around!

Joelp

Dec 24, 2015

Bought a NX Sport from this dealer. Friendly service and great communication. Most of my interaction was via e-mail and phone call which made it easier on my schedule. Jerel was very knowledgeable and helpful. He was extremely helpful and friendly. Julia was helpful as well and was reasonable on the price. I used truecar.com and usaa.com and were match. Overall I would highly recommend this dealer, I drove over 4hrs and would do it all over again.

Nancy

Dec 22, 2015

Greg Williams was our salesperson at Lexus of Nashville. We have owned 2 previous Lexus vehicles- a LS 400 and a RX350. We traded our RX350 on another one and were quite pleased with the service we received from Greg. He was knowledgeable and very interested in helping us with our selection. We would suggest that anyone looking for a Lexus to meet Greg Williams at the dealership for great assistance!

Tellico tom

Dec 19, 2015

Mr. Derrick Wright did an excellent job in selling us a new 2016 Lexus. He delivered our car and explained all the equipment thoroughly to us. He was very professional. We were very pleased with the outcome.

AP

Dec 8, 2015

Overall, I had a great experience at Lexus of Nashville. The staff was very friendly and accommodating to my family. My girls enjoyed their kids room and it allowed us to concentrate on finding the right car for us. Pam Michaud our sales agent was great! Very knowledgeable of the product and great to work with.

sandy

Dec 3, 2015

This is my 2nd Lexus and I remember the great service I received with my former Lexus. We arrived at Rosa Parks around noon and I really appreciated the drinks and sandwiches. The staff was helpful and polite. Julia Robertson finished the paperwork very efficiently. The showroom was clean and beautiful. Looking forward to returning for servicing.

Lexus85

Nov 25, 2015

Took my Lexus here for repair. They overcharged me for the repair, and then suggested changing a bunch of fluids that had already been changed by my normal shop.I think they were just trying to get more money from me.

WG

Nov 5, 2015

I recently bought a Lexus SUV from Lewis BeCoats. He was very professional, knowledgeable and made the buying experience exceptionally easy. Everyone at the dealership were friendly. I would highly recommend Lewis and Lexus of Nashville.

AandKRhodes

Oct 24, 2015

Our sales consultant Jerel Flint went out of his way to make our experience effortless and enjoyable. We were so excited to purchase our Lexus NX 200T. It is an amazing vehicle and we love it.

michael, mephis

Oct 21, 2015

great experience my salesmen was great, very helpful

Dave2315

Oct 9, 2015

Traveling through Nashville when my LS began to misfire and then quit. I had it taken to Lexus of Nashville. Lexus charged $900 to replace 3 coil packs. They replaced the 8 month old, non Lexus branded coil packs and completely missed the Lexus branded but defective coil pack. They also discovered a very small leak in my radiator and quoted $1050 to replace the radiator. I declined the radiator fix and paid the $900 for the coils. I drove it 80 mi. home with no significant fluid loss. The car misfired and died again so clearly the coil packs that weren't the problem. I had the radiator replaced. The car wouldn't start at all. My mechanic discovered a broken wire and fixed it.I asked Lexus of Nashville to at least refund the labor (and they really should refund the parts to because mine weren't defective).Lexus of Nashville refused to Give any refund and their excuse was that since I didn't let them replace the radiator they couldn't thoroughly test their work. They said the best they could do was to offer me a $250 discount toward future service.My response was that even though I've had 6 LS sedans that I won't buy Lexus again.I don't care how reliable and nice Lexus vehicles are, THEY ARE NO BETTER THAN THE DEALER THAT SERVICES THEM.I've loved my Lexus over the years but am switching to Equus. The Equus dealers seem to be more motivated and actually care about their long time loyal customers.

A. Thomas

Oct 1, 2015

I highly recommend this dealership! I also HIGHLY recommend Pam Michaud! She is hands down the best sales associate that i have ever worked with. I will be telling everyone about her and the excellent service that i received. Julia Robertson in finance is fantastic as well.

SAMJANN

Sep 27, 2015

DO NOT TAKE YOUR LEXUS TO THIS DEALER.Chris Anderson is a joke.This dealer is a total rip off.Please take your Lexus to Cool Springs same owner but has to be better.If you use this dealer use someone other than Chris Anderson he will look you right in the eye and lie.

Shanem1984

Aug 16, 2015

Bought a new Lexus RX, Derrick W was the salesman and wouldnt go with another due to his expertise and his care to us. Thanks all for the help and support!

SM

Aug 16, 2015

Spent the day with Derrick Wright to ensure we had the perfect car we wanted... Our time and comfort is what was important to him and he made it the best experience. There needs to be more car salesman like him!

volsfan

Jul 28, 2015

This was one of the best car buying experiences I have had. Very knowledgable and extremely helpful. I would buy in the future from Lexus of Nashville in a heartbeat.

Volsfan

Jul 28, 2015

Just bought my first Lexus from here and it was the smoothest car deal I have ever made. Everyone was professional and curteous and Derek was the best sales guy ever!!

Victoria

Jul 25, 2015

I just bought a Lexus RX350 from Lewis BeCoats at the Lexus of Nashville. Having driven my husbands LS regularly, I wanted an SUV for myself. I initially wanted something different as my hubby is so much into Lexus, so, I shopped other luxury SUVs, but was not impressed by the five different sales persons and three dealerships of other brands I tried. My husband who had met Lewis before told me to give him and Lexus of Nashville a try. I was blown away! It was like night and day. Lewis is very professional, courteous and friendly, extremely knowledgeable with great attention to details. He knows the RX 350 so thoroughly that all my very detailed research and seemingly tough questions were answered and explained in depth. And, he addressed all my concerns! I had a second visit as I was not quite decided on the color, and had two choices. I didnt want anything gray as that is my hubbys signature color. Upon that visit, Lewis had other customers and we had to wait some. All during that time, several other members of the Team made us feel very welcome, asking if there was anything they could do, in addition to offering us the usual refreshments. We can say very authoritatively that the Lexus of Nashville is a beautiful facility with a first class Team to boot. By the time we finally met with Lewis, he was ready with all paper work. The Sales Manager and the Business manager were equally phenomenal. We closed the deal. As he delivered the vehicle to us that evening, he went over a few other stuff about the car. To date, this is my most excellent, exhilarating and joyful car buying experience! Thanks Lewis and Lexus of Nashville! We most definitely and very highly recommend Lewis BeCoats and the Lexus of Nashville!!!

TRocco

Jul 22, 2015

Lewis Becoats was patient, friendly, funny, and helpful throughout our research for the perfect car. He is knowledgeable and has a good heart for working with people. When you think of a luxury dealer, you don't always correlate warm and down to earth people, but Lewis is one of those people. He's more than a salesperson; he cares about the people he works with. Thanks for a great buying experience!

Jessica

Jun 26, 2015

Will Never own anything but a Lexus since these people are such a joy to work with

Jess34

Jun 25, 2015

Loved the customer service. Great experience!!! Would recommend the dealership and sales employee to family and friends. Looking for a Lexus go see Lewis at Lexus of Nashville.

Joe

Jun 9, 2015

I will start by saying that we were shopping around after a lot of online research and comparisons to other types of cars. Lexus of Nashville was our first and ONLY stop. Derek and finance were great. Derek is knowledgeable and not pushy... And we did not feel rushed to make a decision. That alone is VERY refreshing--- We most definitely recommend Lexus of Nashvile and Derek!!! Joe/Decaturville,TN

JennyR

May 23, 2015

We located the exact pre-owned vehicle we were looking for at Lexus of Nashville through our bank's car-buying service. Working with Dave Lenahan, we negotiated a great deal on the car through email and by phone and, after noticing that there was a minor discrepancy between the listing and the car, they offered an even better deal! Once we made the trip, Dave took his time showing us that vehicle, as well as a few others we might be interested in to make sure we ended up in the best vehicle for our needs. In the end, we purchased the original vehicle, and they made every effort to ensure the car, a 2011, looked brand-new when we drove it off the lot. The entire experience was a pleasure, and Dave treated us as if we were there to buy the most expensive vehicle on the lot from start to finish. And, as an added bonus, their finance department was able to beat our bank by 2 points on the interest rate! Thanks Dave and LoN for our best car-buying experience to date!

JennyR

May 23, 2015

We located the exact pre-owned vehicle we were looking for at Lexus of Nashville through our bank's car-buying service. Working with Dave Lenahan, we negotiated a great deal on the car through email and by phone and, after noticing that there was a minor discrepancy between the listing and the car, they offered an even better deal! Once we made the trip, Dave took his time showing us that vehicle, as well as a few others we might be interested in to make sure we ended up in the best vehicle for our needs. In the end, we purchased the original vehicle, and they made every effort to ensure the car, a 2011, looked brand-new when we drove it off the lot. The entire experience was a pleasure, and Dave treated us as if we were there to buy the most expensive vehicle on the lot from start to finish. And, as an added bonus, their finance department was able to beat our bank by 2 points on the interest rate! Thanks Dave and LoN for our best car-buying experience to date!

mcaitk

Apr 14, 2015

Derrick Wright helped me with finding my IS 250 F Sport. I hadn't always had the best experiences with car salesmen so I was hoping we'd end up working with someone that made the car buying experience a pleasant one. From the moment he approached us I instantly liked his demeanor. He was so helpful and made our experience as easy as possible!! I was pretty specific about the model, color, interior color, and features that I wanted. He made it happen!! He was always available for us with any questions we had. Derrick was AWESOME, and I would ABSOLUTELY recommend him to anyone! This was my first purchase with Lexus, and I'm officially hooked!! Everyone from the beginning to the end (Julia in the business office) of the experience was so great to work with!

Kim

Mar 31, 2015

This is my first my first Lexus...an RX 350 F Sport. From walking into the door to look at one to the end process of buying one, I felt very at ease and like I was someone special to them. Very nice experience and one of the reasons I went with Lexus over a competitor that I was also looking at. Thanks Dave!! I love my RX 350 F Sport!!!!

Stephanie

Mar 24, 2015

Lewis BeCoats wa an exceptional consultant. The entire purchase experience was above par. I will certainly purchass again in the future. I'm thoroughly pleased!!!

Stephanie Beard

Mar 24, 2015

I'm thoroughly pleased with the purchase of my LX350 F sport. What a beautiful car! More impressive than the car was my experience. Lewis BeCoats professionalism was above par. His level of knowledge about the car and identifying the right one based on preference was exceptional. For once, my car buying experience was about what I wanted and not what someone else way trying to sell me. I've driven a Lexus in the past but since then drove another luxury vehicle and it was not a stellar experience. I know that this was the right decision to purchase another Lexus and I'm not only happy but thorouhly pleased.

atlawswc

Mar 23, 2015

Very professional personnel. Made the buying experience as easy as possible. Would highly recommend the dealership and my Salesperson Lewis Becoats. The facility is also excellent.

Second time buyer

Mar 22, 2015

Our recent purchase of a new RX350 is our second Lexus purchase of the last few years. Although we plan to drive these cars for many years, I have a feeling that we'll one day be back at Lexus Nashville for another car buying experience. I'll explain why. As a college business professor (finance), my husband and I used what I teach and utilized a decision grid to choose the make and model for his new SUV. We drove a good portion of the cars on the market in this class and rated each one against our pre-established criteria which included price, style, comfort, cargo room, mileage, available features, resale value and reliability. The Lexus edged out all of the competition. Next, we researched dealer cost, and armed with that information and a complete description of the car we wanted, headed off to the dealership. At Lexus Nashville, we met Pam Michaud, a low-key, warm and knowledgable sales professional who is a good communicator, someone I would not hesitate to recommend to others. The process was smooth and painless... well, better than that -- totally pleasant!

Bobby Mannery

Mar 21, 2015

Pam is a very Professional Sales Person. She makes it easy for you. She is a Good for Lexus

KenKY

Mar 20, 2015

I was in the market for a specific make, model and color car. I did extensive online shopping and contacted several dealers within 200 miles to help narrow down where I wanted to go to hopefully finalize a deal. I found a car that seemed to be what I wanted and made contact with Lexus of Nashville. Derek Jablonski responded to my inquiry promptly and had excellent customer service. He sent photos that I requested and answered all my questions via email and phone follow up. (Several dealers I contacted had a miserable response to my online inquiries- not the case here!)We drove about 125 miles to the dealership and we were not disappointed. The car was just as described and it was serviced and ready to go. There was full disclosure of what the dealership did to the car and a summary of the service checks that they performed (tires, brakes, battery, etc.).Within a couple of hours we test drove the car, reached a mutually agreeable bottom line, had lunch at the dealership while waiting to finalize paperwork, and we were on the way in a detailed car filled up with gas.We love the car and had a wonderful experience with Derek and the other professional staff at Lexus of Nashville. I highly recommend!

KenKY

Mar 20, 2015

I was in the market for a specific make, model and color car. I did extensive online shopping and contacted several dealers within 200 miles to help narrow down where I wanted to go to hopefully finalize a deal. I found a car that seemed to be what I wanted and made contact with Lexus of Nashville. Derek Jablonski responded to my inquiry promptly and had excellent customer service. He sent photos that I requested and answered all my questions via email and phone follow up. (Several dealers I contacted had a miserable response to my online inquiries- not the case here!) We drove about 125 miles to the dealership and we were not disappointed. The car was just as described and it was serviced and ready to go. There was full disclosure of what the dealership did to the car and a summary of the service checks that they performed (tires, brakes, battery, etc.). Within a couple of hours we test drove the car, reached a mutually agreeable bottom line, had lunch at the dealership while waiting to finalize paperwork, and we were on the way in a detailed car filled up with gas. We love the car and had a wonderful experience with Derek and the other professional staff at Lexus of Nashville. I highly recommend!

First-time Lexus Owner

Mar 20, 2015

I bought a Lexus at the Metro Center dealership. The big pluses are: 1. I was not pressured to buy. I visited the showroom three times. 2. I did not have to haggle on price. 2. I was able to get in, make the purchase decision, and get out quickly. 3. I had great help in understanding the features before leaving. 4. The salesperson was great. She gave me space to think when I needed to think things through on my own. Great experience!

Jerry and Lee

Mar 14, 2015

We came to Lexus Of Nashville to do a test drive with Mr Lenahan and after the drive we ordered a ES350 Sedan, we picked It up yesterday and could not be more happy. A beautiful auto,

Happy Customer

Mar 2, 2015

We came to Lexus of Nashville to look for a pre-owned vehicle. Trent met us in the parking lot and the next thing you know, we purchased a brand new GX 460-we couldn't be happier. He was very polite and helpful. We would highly recommend Lexus to anyone looking for a vehicle.

Keith B

Feb 24, 2015

I had an excellent car buying experience with Lexus of Nashville after recently purchasing a new LX570. My sales rep Pam Michaud was very well informed of all of the features of the car and went out of her way to be sure that I had the deal handled to my satisfaction. I would highly recommend this dealership to anyone looking to purchase a new Lexus. The service was excellent and the staff was very courteous and friendly.

Jimmy

Feb 5, 2015

Lexus of Nashville, Cool Springs location, provided a comfortable environment for buying, made even better by Terry Bodiford, who patiently demonstrated how to use all the technology available on our vehicle. Then, for our first service appointment we were surprised by the thoroughness, but even more that they went well beyond our expectations to be sure we were completely satisfied.

Brittney

Jan 29, 2015

Had a rocky start but Lewis turned around for me! He was so patient and helpful!

Alex A.

Jan 27, 2015

Sales consultant Trent L. Dewberry is the man to see. We were thinking about upgrading our vehicle so we went to Lexus of Nashville to look around. Found the car, didn't find the color. Trent made it all happen. He found us a right vehicle and gave us a good deal on it. We wanted and entertainment package, he made that work also. He was there for us through out the whole process. He still there for us. Always ready to help. His friend was cool too. But Trent is cooler. Thank you guys.

NewLexusOwner

Jan 13, 2015

Even though we live a couple of hundred miles away, we recently purchased an RX350 Lexus from Trish at Lexus of Nashville. Because of the distance, we had to do most of our work over the telephone. Trish was on-top of it and very responsive. She got me the price I wanted and couldn't have been more gracious when we finally met. It is obvious that Lexus of Nashville takes care of their customers. They have a beautiful facility and evidently a first class service organization.

rbhines

Jan 2, 2015

Was probably the quickest and easiest car deal I have ever made. My salesperson, Pam, was most knowledgeable and helpful in this matter. Will definitely look first at Lexus of Nashville when making future purchases.

Rob Hines

Jan 2, 2015

Literally took less than 20 minutes to get a deal worked out. My salesperson, Pam, was as knowledgeable about the deal as anyone I have ever dealt with at a dealership. Will definitely go to Lexus of Nashville first when looking for another new car.

jbj

Dec 26, 2014

Amazing car and amazing service. I wold recommend to anyone

Vera Honaker

Dec 21, 2014

We bought our used car from Wade Rader. He was very detailed and listened very carefully to my needs and wants in finding my Lexus. Very professional. I would certainly recommend him and will use him again in the future.

ReneeC.

Dec 17, 2014

After my 2001 Lexus GS300 with over 200,000 miles on it was about to bite the dust, I had the pleasure of working with Dave Lenehan to find my new luxury vehicle. Dave was extremely patient, helpful, and calm through the entire process. I am 150% satisfied with my new Lexus and would recommend Nashville Lexus to any prospective buyers.

No.9

Dec 15, 2014

Fantastic experience. Dave Lenehan and the dealer knew hist stuff and helped us through many meetings, options, the deal, and drives. First call people.

DannyD

Dec 8, 2014

I had been anxiously been awaiting the arrival of the newest model to the Lexus family, the Lexus NX. After responding to an online announcement on their website, I was immediately contacted for an accommodating appointment made for me to view and test drive the car. From the moment I arrived at their new, beautifully designed facility, Wade Rader and his partner Derek Jablonski worked to ensure the process was a quick, smooth transaction. I had a fantastic experience at Lexus of Nashville and highly recommend this 'dynamic duo' for your car buying needs.

David N.

Nov 19, 2014

A single phone call and a 200 mile drive from Memphis and I was delivered the exact vehicle Lexus of Nashville promised. Without hesitation I will be a return customer.

Sherry Holt

Nov 17, 2014

A Happy Lexus car owner for the fifth time. This dealership is very willing to work with you and your budget to get you a good deal

S D Holt, A Happy Lexus Owner

Nov 17, 2014

This is the fifth vehicle we purchased from Lexus of Nashville. I can remember sitting in on the purchase of the first ES300 and it was a wonderful experience. Now with our RX350 the same family experience exists. From the moment you walk into the luxuriously appointed showroom floor until you are seated in your beautiful new vehicle, you are treated like royalty. Definitely go there to experience a no issue and an extremely hard working team for your experience in car buying that is normally unheard of.

Connie Vitsas

Nov 11, 2014

My daughter was looking for a used vehicle to replace her current car. At looking at several other vehicles she found the one she wanted at Lexus of Nashville. Upon calling we were connected to Wade Rader. After talking to him about the vehicle, we were able to reach an agreement. He was very professional in his mannerism, honest about the vehicle, did not apply any sales pressure and responded to any question that was asked of him. We drove to Nashville from Indianapolis and were impressed not only by Wade by the entire personnel at Lexus of Nashville. Everyone was very helpful and made the purchasing process very easy. I would not hestitate to purchase another vehicle from Wade Rader. The actual vehicle purchased was not a Lexus but an X3 BMW.

Tim

Nov 11, 2014

If you are looking for a pre-owned, certified, or new Lexus, make sure to see Lewis BeCoats. He is very professional and courteous and provided a very positive buying experience. My wife loves her GX460. The overall experience at Lexus of Nashville was a very good one. I have dealt with their service department for over 10 years and always impressed with their professionalism, attention to detail and follow up. I highly recommend Lexus of Nashville.

Edward Elliott

Nov 8, 2014

We purchased a 2015 Lexus RC350 F-Sport from Lexus of Nashville on 11/7/2014. We are so happy with the car and the customer service we received. Our salesman Wade Rader and his team made the purchase more enjoyable. The all were very pleasant and accommodating. Their finance person Joy was truly a joy to work with and you can tell she loves working there. My wife and I will both recommend Lexus of Nashville to all our friends and family. Keep up the great customer service! And again, thanks Wade!

Deborah Thornton

Nov 7, 2014

Lexus of Nashville is fabulous! Everyone there is friendly. Sara at the reception desk was very polite and courteous, she even remember me on my return trips. Wade Rader was very professional made me feel very comfortable and at ease. He helped me with everything it was the 1st time I had bought a car all on my own in a long time no intimidation or high pressure sales here! I would highly recommend Wade to anyone looking for another car.

Jamie

Nov 4, 2014

I was looking for a vehicle and found one I was interested in that just happened to be at Lexus of Nashville. I stopped by to check it out and the rest is history. The staff were all very professional, knowledgeable and helpful, especially Wade Rader with the Sales Department. Wade helped me through the entire process and worked very hard to earn my business. I am very satisfied with my purchase as well as the process of getting to that point. I would recommend anyone that is looking for a vehicle to stop by Lexus of Nashville and look around.

RJ

Nov 3, 2014

This is my second Lexus from this dealership. Absolutely fabulous experience. Brandon Barnes is your guy hands down. He will make it happen. Excellent service all round.

aey_wee

Sep 9, 2014

This is my first Lexus I have purchased, CT200h.It is a great car, interior and exterior are look great . The service is very excellent,friendly. Mr. Brandon was my sale consultant. He did a great job. He was helping me to get a good deal. my next car would be the Lexus again. Thanks Lexus and Brandon.I really love and enjoy the car.

Mason123

Aug 23, 2014

Brandon Barnes and the whole team at Lexus made it so easy to find the perfect car for me.

mogibz

Aug 21, 2014

I recently moved to Memphis and was looking at the GS350. The Memphis dealership was completely unhelpful so I went on line to see what other choices I had. The Nashville dealership went above and beyond to help me secure the car I wanted.

Ttillinger

Aug 21, 2014

Brandon Barnes made it very easy and pleasant to lease my new RX350 upon our move to Nashville. I highly recommend Brandon and everyone at Lexus of Nashville!

treit

Jun 27, 2014

I test drove my car in February and didn't actually purchase until the end of June. From the time I took my first test drive Brandon stayed in touch and kept me updated on current incentives on the vehicle to help me determine the best time to buy. When I finally decided to purchase, Brandon and the team at Lexus were very informative and took plenty of time to ensure I got the best deal possible.

treit

Jun 27, 2014

I test drove my car in February and didn't actually purchase until the end of June. From the time I took my first test drive Brandon stayed in touch and kept me updated on current incentives on the vehicle to help me determine the best time to buy. When I finally decided to purchase, Brandon and the team at Lexus were very informative and took plenty of time to ensure I got the best deal possible.

Robin

Jun 25, 2014

Brandon was the best salesman. The folks know how to treat you. No pushy, not pretentious, just good friendly people. I love my new car so much and very happy I did business with this dealership.

Yvonne Shaw

Jun 18, 2014

Brandon and the Finance team were great. They made the experience of me buying my dream enjoyable. Brandon was so kind to bring the car to my place of work so I could test drive I could not ask for a better experience.

shawy

Jun 17, 2014

Brandon and the Finance Department worked hard to get me in my dream car. I love my new car but I also love the experience the Brandon the Finance Department gave me be when working with me.

gpryor1

Jun 13, 2014

Brandon Barnes did a great job! He was knowledgeable and demonstrated superior customer service. I appreciated his professionalism and patience as I made y decision.

rcsnyder

May 30, 2014

Had an accident that probably totaled my car. Fortunately, no one was injured, including myself, but there was property damage as well. I was pretty discouraged and I needed help getting my emotions back on a positive note. Later that evening, I went to the Lexus website looking over pre-owned cars and my interests. I started to feel better and contacted Lexus on certain vehicles that had caught my interest. I even received an email right away but did not discover it until the next morning. The next day I was contacted from the Nashville and Cool Springs dealerships by a salesman/(saleswoman) and I set up times to visit both. By the time I arrived at the Nashville location, I met the salesman, Brandon Barnes, and he was all ready to meet with me and had a vehicle all ready for me to see and drive. Now, I had selected about 6 different vehicles to look over, but this first vehicle was just the right car for me. After driving the car I was convinced that that was the right car for me and there was no need to look any further. I am well pleased with the car, and the service at Lexus of Nashville has been consistently 5-star rated and I have been using Lexus since 2004, except this was my first purchase from them. Excellent service and quality everywhere!

BJones

May 21, 2014

Brandon Barnes our salesman was great to work with. He listen to our needs and then tried to work out the best car and deal for us. Very helpful and knowledge

KellyeMurray

May 14, 2014

Brandon Barnes made my experience perfect! This was the first time getting a car by myself and I was nervous about the whole process. Brandon explained everything clear, didn't take advantage of me being a first time car buyer, and made sure I got the best deal possible. I 100% will continue going to this dealership and see Brandon for all future car needs!

Kellye

May 14, 2014

Brandon Barnes made this experience great and so easy! This was my first time buying a car on my own so I was nervous about the whole process. Thankfully, Brandon made everything crystal clear, didn't take advantage of me, and gave me the best deal possible! I will 100% go back to this dealership and always request Brandon to take care of all my future car needs!

Axl555

May 12, 2014

Brandon was amazing. Sent a request online. Brandon called. We bargained hard and cracked a deal...ON THE PHONE!!! Went to the showroom to sign the paperwork and picked up the car (a gift for my wife) on the weekend. I really appreciated the fact that there were no surprises. Everything we negotiated was on point. I was also impressed that Josue Muraira, their Gen Sales Mgr, came out and thanked me for my business. Good job Brandon and Lexus of Nash!

RJ

May 12, 2014

Brandon Barnes was amazing. Submitted a request online. Brandon called. We negotiated hard and cracked a deal....ON THE PHONE!!! Went to the showroom to sign the paperwork and picked up the car (a gift for my wife) on the weekend. I really appreciated the fact that there were no surprises. Everything we negotiated was on point. I was also impressed that Josue Muraira, their Gen Sales Mgr, came out and thanked me for my business. Good job Brandon and Lexus of Nash!

Spirithunter2

Apr 18, 2014

Brandon was easy not pushy! Very informative on the vehicle and made this purchase a happy day for me.We got what we wanted and walked out with the car we talked about,thank you Brandon for making Lexus once again for us a repeat as a customer,Vallie Rojas

Betsywills1

Mar 29, 2014

Friendly and efficient really enjoyed the Lexus purchase experience everyone was friendly and focused on my satisfaction. I would go back to this dealership and do recommend them to others in the car market Brandon was awesome to work with

akowen

Feb 18, 2014

From the moment we walked in the doors at Lexus of Nashville, we felt comfortable and never felt pressured. Brandon and all the staff were very attentive and made sure we got exactly what we wanted. Even after the process was completed, Brandon has kept up with us and made sure that we were fully satisfied with the car and knowledgeable about the car. The overall experience was excellent and we highly recommend Lexus of Nashville.

AnnaK

Feb 18, 2014

We had such a great buying experience at Lexus of Nashville. We worked with Brandon who was both knowledgeable and professional. We also never felt any pressure to make a decision. The staff went above and beyond to make sure we got exactly what we wanted. We are beyond impressed with Lexus of Nashville and highly recommend it.

SundaeCaudle7

Feb 10, 2014

Lexus of Nashville Dealership and their team were exceptional! The new facility is beautiful and we were treated like royalty! Brandon our sales represenative was professional, courteous, and very helpful with our Lexus GX 470 purchase this past weekend. This is my first Lexus purchase and it was great!Thanks!

fo27848

Sep 6, 2013

Carletta is why I bought from your dearlership she is great Your service area has been very good and my car has always come back clean both inside and out

karebearroxs

Aug 30, 2013

Simply put best service i'v ever had anywhere. Mike was awesome, friendly, understand and very helpful. I the hole time i was there i felt no pressure at all. Also i would like to thank Charley for help me get to the price i needed to make my life less stressful. All in all everyone was nice and friendly, i never felt once like i was looked down upon cause of my age i felt very welcome kinda like home. Awesome place to go for buy a vehicle.

nvondracek

Aug 19, 2013

I worked with Mike regarding an internet sale. He was so helpful and friendly, never pushy. He was able to find the car we were looking for at an awesome price! Even though we had to go through some red tape on my end, he was always professional and courteous. Meeting him was a real pleasure and I would definitely bring my business back to Mike in the future!

1donnawest

Aug 14, 2013

I was looking to buy a CPO Lexus & met Mike Hankins (sales) there at the dealership. He was absolutely FANTASTIC to deal with and to discuss payments, options, etc on the Lexus that I bought. I would HIGHLY recommend Lexus at Madison! I love my new/used Lexus!!! :)

joannl4qm0523

Aug 7, 2013

Internet sales that delivered exceptional service and a price that could not be matched....anywhere. A smooth, seamless transaction....now that is a first! Thank you Mike for finding a car that is exactly what we wanted and at a competitive price! And for coordinating its delivery with my very hectic schedule. You went above and beyond.

hospcfo

Jul 17, 2013

Unlike some dealerships, Lexus of Nashville North has a true internet sales department. Mike was great to work with, provided prompt responses and all the information I requested.

carldswarts

Jul 17, 2013

I was very pleased with my transaction at this dealership along with the help of your agent, Mike Hankins. The overall experience at Lexus North was a pleasure. I will return in the future to purchase my next Lexus.

DarrellnRenee

Jul 17, 2013

We had the best car buying experience ever at this dealership. Everyone went out of their way to help us find what we were looking for.

RonBurgandy

Jul 16, 2013

I contacted Lexus Of Nashville (North) thru Mike Hankins, Director Of Internet Sales and followed up by visiting the Dealership. We were greeted with respect and treated very well by Mile. All of our questions were answered to our satisfaction and we concluded by purchasing a new RX350. We have been very satisfied with the purchase so far and expect that we will view the purchase as a long term satisfying experience.

donnawest

Jul 16, 2013

Mike Hankins was absolutely fantastic! He was very positive & listened to every concern & question I had about the car I was looking at. Unbeliveable - a great experience & felt completely comfortable talking to him about the accessories that I did not understand that are on the new cars. He explained everything in detail and stood behind what he said. I bought the car & it was actually better than I had expected it to be! He went above & beyond to prove that Lexus is #1. Superior!

ginarayevans

Jun 28, 2013

I contacted several dealerships in the area looking for a VERY LOW milage certified pre owned SE350 and as soon as the internet manager, Mike Hankins contacted me to find out exactly what I was looking for he began diligently looking for the exact vehicle that met my needs. After just a few days he called and told me he had found it. It apparently was one of their service vehicles with only 9K miles on it. I drove up from Brentwood and it was exactly as he promised, even the color scheme that I preferred. They were more than fair on my trade-in and a pleasure to work with. They went over the car a fine tooth comb and I could not be happier. Before I left the dealership he even sat in the car with me and went over every single thing, answered any questions I had and even set up my phone/itunes on the bluetooth. I traded a Mercedes Benz and this is my first Lexus and it will not be my last, the car is absolutely perfect and I will DEFINITELY utilize the services of the dealership and Mike again.

Aaron

Apr 27, 2013

I bought my wife's car at Lexus of Nashville North back in November, and we have had nothing but great service. Both Danny and Marie in service are very helpful and get the job done quickly. The general sales manager, Mr. Bass, was very courteous and helped me out with my car buying experience. Overall this is a great dealership and I would highly recommend sales and service.

Lexus2005

Feb 10, 2013

Brought our 2005 RX330 to the deanship for a recall. Dealer provided a 2012 RX350 loaner vehicle to use while they were preforming the recall. Dealer prompt called when the repair were completed to let me know our vehicle was ready. Upon arrival back at the dealership, we were greeted by the receptionist, offered fresh baked cookies and a beverage. When presented with keys to our vehicle the receptionist was very kind and thanked us for allowing them to service our vehicle. Much to my surprise, our vehicle had been washed, windows cleaned and the fuel tank was full. Plus, there was a bottled water and mints in the cup holders. Lexus of Nashville North not only knows the meaning of customer service they know how to delight their customers. Job well done!

young9800

Jan 14, 2013

Received letter to come in and get oil change at $39.99 as if it were a special. It is regular price and then had to pay more for quart of oil not included in "special".Almost $50.00 is high for an oil change

RyanGuckes

Dec 21, 2012

2 days before Xmas, on our way from Charlotte NC to St Louis MO our RX350 began shaking and the engine check light came on. With Xmas money is always tight and we were far from home. we arrived at Lexus Nashville North and were told they would get us in ASAP. Jimmy said they were very busy and it could take a hour or so before they would be able to diagnose our SUV. 30 minutes later the he or the car back. 30 minutes after that he had a solution that included a simple oil change and cleaning the oil control valves. We were back on the road within 2 hours and paid a reasonable repair bill. Thanks to Jimmy and Lexus or getting us home safely for Christmas.

melvinfulghum

Dec 6, 2012

WOW,this team of Lexus employees are awesome!!! The customer service is excellent at this dealership. It begins with the receptionist Carletta Kirk's excellent phone voice. She is very pleasant and professional. The service advisor team Jimmy Wiseman and Danny Presley: each and every time I have to visit this area of the dealership they make me feel like "I'm getting ready to walk on the red carpet". Mr. Lewis BeCoats, III my sales consultant -- he is the sales consultant of year in my book. His customer services skills are so outstanding. Ms. Julia Robertson, the Business Manager closed the deal making sure everything was taken care of and making me feel at home. The Lexus of Nashville North team strives for excellence and making you feel important and has the "I'm here for you attitude". I'm so glad to be apart of the Lexus Family!

Lizette Wilson

Oct 19, 2012

They are always courteos and explain what the service will consist of and answer any questions. They always get your car finished in a timely manner.

marilyn.stirrett.1

Sep 10, 2012

The service department was very punctual in getting to me at my scheduled appointment time. The service was completed in less time than promised. My salesman, Steve Wentz, answered my question and demonstrated the operation of a feature that I needed help with. Very satisfied with the service.

snowpixi11

Apr 12, 2012

Lexus of Nashville North is a tornado. After your experience here, you will feel like you were destroyed. The right arm (service) is absolutely not connected to the left arm (sales). Do not, under any circumstances, buy or have your car serviced at this dealership.The Hubs and I took in our 10 year old car for service because it was making a funny noise. Jimmy in service recommended this, that and the other. We said sure, if that is what you recommend, BUT CALL US FIRST. Now, Jimmy is a very nice gentleman and he did call us before doing about $xxxx worth of repairs, but did not call us prior to doing $xxx worth of repairs. Apparently, there was some misunderstanding. (Clearly.) We asked to speak with his manager, Stacy, about this, as we did not want any repairs done without our approval.We called Stacy for two days and she did not return our calls. Meanwhile, we asked to have our car appraised to see if it was worth paying for the repairs or just trade it in for a new car. Pam, in the Sales Department, told us that Stacy and the Sales Manager got together and decided it was best to "put it out to pasture." (aka retire it or part it out). Alright, good information to know, but is a complete mismatch to what the Lexus dealership I was loyal to before I moved to Nashville said. Questions began to form.After not receiving any calls back from Stacy, we decided to head to the dealership to get our car. When we are asking Jimmy about this in person... Stacy appears and before even greeting us, she immediately gets on the defensive, telling us she's heard all about us and proceeds to berate and belittle us. While yelling at us, she yells at two other staff members. We were absolutely gobsmacked with the lack of professionalism shown to us (and her staff members) from a luxury car dealership. Not only that, but then Stacy proceeds to tell us our car just needs a little work and should continue to run.... which again contradicts what she told the Sales Manager!? End of Story- DO NOT under any circumstances trust this Lexus Dealership... unless you want unreliable information and the potential to be berated or belittled when you have a question.

c_portee

Jan 3, 2012

While visiting Nashville on personal business, my vehicle began to give me problems and I didn't think it could make the trip back to Columbia, SC. I immediately went to the nearest Buick dealership because I was fixiated on purchasing another Buick. I test drove the Buick Lacrosse - but the price was not right. I then went to the BMW and test drove a BMW 5-Series. It was nice but I was not in the mood for 93 Octane gas. I then did a web search to locate nearest Lexus dealership and found Lexus of Nashville. Even while I was test driving the Lacrosse and BMW, really didn't think I could afford a luxury cars like these but Lexus of Nashville made me a believer. Steve Wentz threw me the keys and I test drove a new 2011 ES350. When we returned Steve worked the numbers and applied the big 2011 discount - I still could'nt make up my mind so I left the lot. Steve Wentz sent out an email the following day that stated Lexus is giving an additional discount to Buick owners. I returned to the lot and purchased a brand new 2011, ES350 with a Starfire Pearl finish. I came prepared with my own financing but Lexus gave me a better finance rate than my credit union. Julia Robertson and her boss Mike were very accomodating in working out the terms of the deal. Steve Wentz knew everything about the car and set up a special appointment to take me through the entire car and answered all my questions. This dealership is very friendly, professional and has the best coffee in town - they made me feel like family. Thanks Steve, Julia and Mike!!!

Kenneth Johnson

Aug 18, 2011

I have been using this dealership for many years and have always been treated very well. I have used Pam Michaud as my salesperson for several purchases of new Lexus cars and SUV's. She and all the people at the dealership are always trying to do what ever is necessary to make me happy. I recommend Pam and the dealership to anyone that is trying to buy a car.

stevep

Jul 29, 2011

I bought a used car sometimes in summer of 2005. The car looked great and after the sales person told me that they were going to be behind it 100 percent, I left happy with my new car. Well 6 months after the transmission went out. It had a lick I did not know (they told me they had it inspected and was nothing wrong with the car). New transmission costed a little over 5000 dollars. I went back to the dealer and explained what just happened to me and told them if they could help me in any way.I knew that was my problem now but did not have all 5000. Anyways they did not offer to help me in any way! So my advise to you is check the car at your own mechanic, before you take it home! Good luck.

pcw

May 9, 2011

This dealership restored my faith in the car buying experience again. Everyone at the dealership was courteous and helpful. Our Sales Representative, Bert Henderson, was helpful, knowledgable and deferential to our timetable on buying a car. He was as helpful in answering questions about their used Lexus models as he was about the 2011 models. He never tried to steer us toward any particular type or model year of car. All the staff at this dealership treated us as customers rather than a bother. We closed our deal on a new Lexus over the telephone on a Monday evening and they had the car ready for us to pick up the next morning. They were attentive to every detail and took great care in making sure my wife was happy with her new car. I have purchased over 30 automobiles and this was the easiest and by far the most pleasant experience I've had. I think it is easy to attribute this to the quality of people that work at this Lexus dealership.

bob.johnson2

Feb 11, 2011

I own 3 used Lexus vehicles and have always loved the quality and reliability. Because of a bad experience many years ago at another dealer, I had been reluctant to use a dealer again. The lure of the latest technology got me in the door of Lexus of Nashville North, but it was the warmth and professionalism of the entire staff that made the sale. Most notably, Bert Henderson, our salesman, went above and beyond expectations to make sure we were comfortable with the purchase. Everyone there makes it feel like family. I will definitely be going back when it comes time to purchase another car.