Used Cars for Sale at Lexus of Englewood in Englewood, NJ

Robert Sims

Oct 28, 2016

Set up a appointment when I got there the car I wanted to see was being driven be a owner and wouldn't be back until the next day so I drove 3 hours for nothing , so the finance manger tried to get me to buy a car unseen and wouldn't even lower the price. very bad customer service .. Don't waste your time . and for a Lexus dealership its small and not to appealing . Went to another dealership the same day about 20 minutes away Lexus of Route 10 very nice and I bought the car

Hyun

Oct 26, 2016

Realistic recommend to customer, customer has opportunity to study enough for all the questions, comfortable environment, polite attitude, great services

Jason

Oct 26, 2016

The salesman and manager were highly professional and anxious to meet the specifications I needed and located the perfect vehicle for me.

Raymond

Oct 26, 2016

I liked working with Lexus of Englewood. Their service was very personable and efficient. They didn't waste my time, but they prepped the car perfectly.

Larisa

Oct 22, 2016

The man who brought my vehicle was Very friendly , explained everything well my car came on time and I am happy

Hyesun

Oct 21, 2016

We loved the service and friendliness of every staff member. From the valet, to our salesman Chris Lee to the finance manager Toni- we appreciated all of the ways they worked with us and how they made us feel comfortable and welcomed. My husband and I just got married and we are in our 20s/30s and are first time Lexus drivers- and I think we will definitely stick around! We would especially like to thank Chris for doing everything in his abilities in getting us the car we wanted and for the price we wanted. Visiting Lexus of Englewood was well worth it!!

Arthur

Oct 21, 2016

I requested that I receive an initial lease quote that was a fair and reasonable price and would not require a negotiation.That request was honored, and followed without any deviation.The sales rep. was courteous and knowlegeable.You have definitely made a customer; thank you

Tazuko

Oct 20, 2016

Mr. Ham was very helpful. He was very knowledgeable and I appreciate his knowledge and professionalism. We have been leasing from Lexus for over 10 years and he is one of the best people with whom we have worked.

Katherine

Oct 17, 2016

The whole process was very relaxed. The salesperson was very attentive and very helpful in answering all of my questions and concerns. The financing the dealer offered was wonderful!

Darshini

Oct 17, 2016

Very pleased for all service Salesman Mr.Bobby Rodriguez is good Sale manager Mr. Mitch & finance Ms. Tonny was good Also technically explained was really very pleased with his work

Justin

Oct 16, 2016

Salesperson, Mr. Ham, is very professional and make me start to feel to get another car from this dealer which means much improved atmosphere than before. This is Second time fully satisfied at lexus of englewood since i had deal with Toni Han before.

Hope

Oct 13, 2016

I liked my salesperson, Jay Hernandez. All of the staff at the dealership were friendly and helpful. No decaf coffee. No tea at all.

Darshini Shah

Oct 12, 2016

Dealers service good also buying process was very easy also Sales person Mr. Bobby Rodriguez was good very knowledgeable person also sales manager Mitch Patlock also very good also in finance person Miss Tony was very help full with all info person explaining all fiture was also very knowledgeable I'm very very happy with there service I will definitely recommened

Sunghyun

Oct 12, 2016

it was my first time leasing a car from Lexus of Englewood and I am pretty satisfied with their services. Especially, my buying process was very smooth and quick.

Gary

Oct 12, 2016

Bobby was friendly and courteous. I would recommend Lexus of Englewood to a new customer looking for a new and reliable vehicle.

Eugene

Oct 12, 2016

Everything! Patty Z, Chad and Melissa made the experience pleasant. They're smart, professional, and personable. Easiest car buying experience possible.

Moiz

Oct 9, 2016

Steve Ham was very personable and we closed a mutually beneficial deal. He has been leasing cars to me for many years and I have developed respect for his customer sense and frankness.

Donna

Oct 8, 2016

I was able to get the vehicle I wanted without a long waiting process. I went to another Lexis Dearlorship prior to this one and I wan't treated bad, but not as well as I was treated there

Sabrina

Oct 7, 2016

I have leased two vehicles from the Englewood Dealership. On both occasions, the experience has been Professional, Knowledgeable and named what I call a GEM (Going The Extra Mile) experience!

Minjung

Oct 6, 2016

I searched online at lexus.com for certified pre-owned cars, compared prices online, etc to avoid unnecessary amount of phone calls from the various dealers. I sent an e-mail to this dealer for purchase inquiry. They were transparent when I asked for costs and fees breakdown, and providing information timely. I was able to close the deal very quickly.

Rajinder

Oct 5, 2016

Great Experience! Nice Staff! Quick paperwork! Very happy with my car! The price was just right. The features of the car were well explained. Overall five star experience!

Meghan

Oct 3, 2016

Jerry was very professional and kept his word on fixing any issues we addressed with the car. He said he's pick us up to retrieve the car and he came to meet us. Very pleased at the process, no gimmicks or hassles.

Denny

Oct 3, 2016

The ambiance. Dominic Di Martino, was so professional and informative for the Lexus 200 NX and the 460 GX. both recent transactions.

Lorraine

Oct 2, 2016

Easy, quick, nice people - great car- great deal- great experience - beautiful facility. This is my third lease from them and I will certainly return!

Fran

Sep 30, 2016

Mauro was great, he made me feel comfortable, he was courteous & knowledgeable. He focused on my needs which made the process seem less.

Ashish

Sep 11, 2016

Our sales person Max is the best. Should be promoted and given a big bonus. He helped us through the whole process.

Denise

Sep 8, 2016

The willingness of dealership to negotiate. The ease of creating the lease agreement. The salesman followed up very promptly on our questions.

Heidi

Sep 7, 2016

The salesman was knowledgeable, friendly, and efficient. The offered price was very good and competitive, so I didn't have to negotiate much.

Never-Lexus Again

Sep 6, 2016

I made a promise to myself never to repeat past mistakes but I broke my promise with this dealership. I will start by saying that their service shop is excellent. But their sales administration and follow up with financial dealings remain terrible. The original 2014 RX 350 we leased was a wonderful car but we went through a horrifying 4 hour plus sales experience where they dragged out the car delivery processing despite no need for further negotiation on price, just slow deliberate service in a cramped and uncomfortable showroom. They enticed me to lease a new 2016 RX 350 by trading up early and they handled the return of the 2014 RX 350. About 4 months later Lexus Finance sought late charges after acknowledging their mistake since the dealer handled all of the paperwork on the return and they must have kept the account open. After 3 rounds of letters, 3 separate phone calls, no returned calls from the dealer despite 2 messages, the issue was resolved TODAY, 9/6 after 90 minutes and 4 phone call transfers, when we agreed to pay the excess mileage charges of $300 due 9/9/16, today on 9/6/16. Lexus Financial would not issue a new statement reflecting the removal of the late charges and allow me to pay that when I received it which would have been fair and within the due date. They claim they cant do that in this modern day so I am left to wait and hope that the verbal confirmation number will accompany a letter in the mail that states my account is clear and closed. This is a $51,000 car, and we have the JV Team between the dealer and the Lexus Financial Folks.

Zafar

Sep 4, 2016

Positive attitude and keenness to help. It is always a pleasant experience visiting Lexus. They are courteous and true professionals Their product is excellent.

Yusin

Sep 4, 2016

A lots of salesmans are kind and helpfull. I hope that i could come back next time. Highly recommended Englewood lexus in NJ we can trust.

Soyoung

Sep 4, 2016

Both Chris Lee and Soyoung Han were very professional, courteous and super friendly. We're very happy with the car and deal we received. Thanks Lexus of Englewood.

Marylu

Sep 3, 2016

I have worked with Mr. Contricello for the purchase of my 2013 Lexus. He knew exactly what I want in my car, and he found an available 2016 Lexus ES that exceeded my expectations. The bonus: Labor Day sales incentives.

Mary

Sep 2, 2016

Renee was excellent ! She was in constant communication and worked hard to create the deal. She was professional and friendly. We really enjoyed working with her.

Gary

Sep 2, 2016

Great understanding, great communication Very experience brokers! Easy buying process! Very modern clean facilities! Excellent customer service! Good coffee! Super deal!!!

Gloria

Aug 27, 2016

Casey was very nice and worked with us to get a new Lexus for our price.He was patient and thoroughly explained the various payment options and car's features. This was our second Lexus and we would go back again.

Lee

Aug 27, 2016

Courteous salesperson, finance manager, retention director, and delivery specialist who showed me all of the features of the new car --all of whom were pleasant to deal with.

Charmaine

Aug 26, 2016

Personal attention everyone was willing to do what it takes to get me in a car. Customer service was great.

Maria

Aug 25, 2016

Everybody was nice and courteous make you feel comfortable being in there. Also, everything was explain in detail and the process of the paperwork didn't take long. I didn't have to wait a long time to get my car ready. Thank you!

Pravin

Aug 24, 2016

First time call , sale person Max did excellent job. Over all very good service .everything finish Whithin HR. I will recommend .

Helena

Aug 24, 2016

Courtesy and professionalism of both Sales representative as well as Finance manager. They got us in and out of the dealership in 1.5 Hrs. without hassle and stress free. I traveled 40 miles to Englewood NJ all the way from Long Island, NY but it was TOTALLY worth it.

Ronald

Aug 21, 2016

Dominic is a consumate salesman and gentleman. Leased 4 cars from him. The staff is fantastic. Would definately recommend and return.

Joseph

Aug 20, 2016

Meghan from Lexus of Englewood certified preowned, assisted in our purchase of my new 2016 NX200T, she was so very helpful, a true professional and was very courteous during the process. Thanks Meghan!!

George

Aug 19, 2016

very detailed and professional explaination.felt like I am welcomed. I walked in late around there closing time, but was not hesitating to help me and the sales consultant named Alex Lee was not afraid to stay late and he turned me around from buying bmw by getting the deal I wanted.

Robin

Aug 18, 2016

Leon was very helpful. I would buy from him again. The entire dealership seemed to take interest in my being satisfied. Even the girl at the desk, as you enter, was very kind.

Pedro

Aug 18, 2016

Everything, especially how smoothly it all went. It was a pressure free experience. This is my second vehicle and will be going back to Lexus of Englewood for my third once my lease is up.

Jung

Aug 17, 2016

Very pleasant and courteous.Was able to make a deal over the phone without coming into the dealership. When I arrived, the paperwork was already ready for me to sign.The price was as promised.

Anthony

Aug 17, 2016

all were indeed very polite, friendly and helpful.. I love the car with all the bells and whistle! Its a very smooth ride

Sima

Aug 15, 2016

Fast service by sales person. Also, he was freindly. Facility was clean. Staff was helpful. Fiance process was smooth and easy.

Pijush

Aug 14, 2016

Everybody was very helpful. All the points were taken care of quickly. Sales representative helped us to get car of specific color.

Rosalyn

Aug 12, 2016

The personal attention which we received from Frank Conticello, our salesperson. Frank is warm, courteous, responsive, efficient and helpful. We have always been pleased with our Lexus cars and Frank is the main reason we lease them from Lexus of Englewood, lease after lease.

Carlye

Aug 11, 2016

I always enjoy working with Frank as he makes the experience as painless as possible. It was also a pleasure to work with Melissa who created the most pleasant financial experience out of the 5 cars I've leased.

Ming

Aug 10, 2016

Both Steve Ham and Toni Han made the entire experience very easy. They were open and honest and not at all pushy. I felt very comfortable working with both of them. Also the young man who showed us how to operate all of the car's features was extremely friendly, knowledgeable and patient. He thoroughly explained all the differences between my old Lexus and the new model and its options.

Jaehun

Aug 9, 2016

IF I COMPARE WITH LAST TIME WHEN I LEASE ES350 THIS TIME MUCH BETTER THAN AT THAT TIME. LAST TIME I FELT THAT I OVER PAY MUCH MORE BUT THIS TIME I DIDN'T FEEL LIKE THAT.

Thomas

Aug 1, 2016

I was treated with respect and shown a concern for my comfort. Everyone was very friendly. Surroundings were clean and pleasant.

Kimberly C.

Aug 1, 2016

We had a horrible experience with an order of a LX 570 at Manhattan Lexus and called this dealership to see if we could work with them. They were HEAVENLY to work with. Treated my husband and me like they were honored to have us as clients. Helped us purchase our car with no issues. We couldn't be happier and now are loyal Englewood Lexus customers. We almost decided never to own a Lexus after our experience with Manhattan, thankfully, we stuck it out and tried another dealership. We are so happy with our car and our experience.

Howard

Jul 31, 2016

Consistent excellence is your Hallmark. I appreciate having the same salesman for the last 3 purchases. Keep up your good work. Thank you

Tatiana

Jul 24, 2016

I have been a Lexus customer since 2010. I had an appointment on Saturday (7/23) to make a decision about my next vehicle with Lexus. I chose to lease a car in stock. The Sales Team: John (leasing agent), Tony & Maria (one of the managers) were very involved and accommodating, and it was a pleasure doing business with them. However, the auto team was unable to fulfill on the order in a timely and efficient manner and kept making mistakes in delivery of my new leased vehicle. There was a number of other customers complaining about the same thing. I love my new car, but I had to spend my entire day at the dealership having had to cancel all my plans last minute, and that part was very unpleasant.

Richard

Jul 24, 2016

drove from staten island negotiated a price left to compare returned and received quoted price with out any hassles. was recommended by friend who promised great sales people and was correct

Maria

Jul 24, 2016

The sales person was amazing my best experience ever while buy a vehicle , very respectful and understanding , very educate person , my respect

Selina

Jul 21, 2016

The overall experience was a pleasure. I was scared to come into the dealership due to previous history but I was pleasantly surprised. Everyone was extremely accommodating and professional.

Margaret

Jul 21, 2016

Casey Vielee went above and beyond to make our visit stress free. His patience with our many questions and concerns made us feel confident that our decision to work with Englewood Lexus was the correct one. I am happily driving my shiny red es350.. It's a happy car. Thanks!!!

Jmiller

Jul 20, 2016

This was a premium experience, probably the best and most pleasurable i ever had leasing my new lexus IS300. The professionalism and customer service was beyond excellent!!!!!! The communication, the smiles....every i dotted and every T crossed. They do not miss a beat on any detail to make you feel comfortable and 100% satisfied...Chris Vassallo, the General Sales Manager is a true professional and a gentleman.. The incredible deal was perfectly structured to meet our needs and goals, and handled perfectly!!! Chris TKU!!! Our salesperson Alton Howell was a true gentleman and displayed tremendous customer service as a true professional should...Alton you were excellent. The finance manager Melissa Morales was fabulous. all paperwork was ready, she was organized and all smiles, and made sure we understood everything! Melissa, tku for your excellent display of customer service and your personalization and smiles. A MUST PLACE TO LEASE OR BUY YOUR NEW LEXUS!!!!! A MUST!!!! Lexus of Englewood, Thankyou for an AMAZING, SMOOTH, INCREDIBLE EXPERIENCE!!!!!!!!!!!!!Jmiller

Margaret

Jul 16, 2016

Meghan was our salesperson and she was up front and very knowledgeable about the vehicle we leased; as well as many others. She was a pleasure to work with. We also felt that Bill new all of the cars very well; which made us comfortable. They both seemed honest and easy to work with.

Diane

Jul 16, 2016

Dom DiMartino is an excellent salesperson. Melissa was very helpful in explaining the lease agreement and the options available. Their service department does a great job.

Guillermo Builes

Jul 15, 2016

Mariola is one of the reasons Lexus of Englewood service is something you look forward to. She's professional, courteous, and always has a smile which makes you feel like your in good hands. She doesn't shy away from making sure the service visit is pleasant and goes out of her way to assure quality service

Sookjoo

Jul 11, 2016

Salesman was very kind and generous.Also, he has lots of knowledge about Lexus, explain everything for my questions. it was very helpful to decide.

Sheila

Jul 7, 2016

Everything from first meeting the salesman to picking up the vehicle was very smooth and without any problems compared to other dealers I have dealt with in the past.

William

Jul 6, 2016

Personell knowledgeable and a pleasure to deal with. The person who trained us in the features and functions of new car was great. Even agreed to come to our house to set up garage door opener.

Charles

Jul 1, 2016

Stephen Ham is the best person I have ever worked with when it came to purchasing or leasing a car either for myself or for my parents. Very knowledgeable in automobiles, what the company has to offer, and knows the history of Lexus and the brand. All this info he knew as well as the quality of the vehicles really helped me to stay with Lexus a 2nd time. He also is a very nice gentleman. He did his job like he should but I didn't feel like I was talking to a businessman and rather felt like he was a friend looking to help me find what I neede for me and my wife and future family. He was also very patient as we played email tag and got everything we needed arranged so that we could complete the purchase of our first lexus suv. Thank You Very Much Lexus.

Gerard

Jul 1, 2016

This is our 4th Lexus. Two leased through Englewood. Our last two through Englewood. They offer great service and deals.

Sooyung

Jun 30, 2016

Sales rep & other staffs were kind and have provided the various options to choose the right vehicle for me.

Mary

Jun 29, 2016

Patti is the best! Very professional, answered all my questions. She got me the best deal for me. I love my new Lexus.

Elizabeth

Jun 29, 2016

Everything. It was a great pleasure working with Dick Shore and Chris Vassalo. Both men were extremely knowledgeable and helpful. They made our experience seamless.

Leonard

Jun 24, 2016

Terrific service and help Dominic a 10. Rave for all Involved will come back for next lease in three years.thank you

Lee

Jun 19, 2016

I most appreciated the courtesy and efficiency of my salesperson Steve Qin. He made the purchase of the car seamless and effortless.

Sun

Jun 18, 2016

The price is fine and the manager is good. However, the salesperson(Tiffany S.) seems not very patient and just want to schedule a time for her convenience. She has not many sale experience and her attitude is not good. I really regret to have her as my salesperson.

Barbara

Jun 16, 2016

This is the 1st Lexus that I purchased from the dealership in Englewood. Buying my new 2016 IS 300 F Sport was a pleasant experience. The entire crew was very friendly and very helpful. Especially, Mr. Dominic Di Martino the Sales and Leasing Consultant. Thanks to his knowledge, experience and outstanding professionalism the whole transaction went smoothly, without any delays or problems. In a couple of days he was able to get me my new car, in my favorite color , whereas others Lexus dealers I visited explained that I would have had to wait 2 weeks in order get the car in the color that I wanted. I would recommend the dealer of Lexus in Englewood and I will definitely come back there for any future purchases.

Michael

Jun 9, 2016

Once I walked into lexus I had a budget and didnt think I could get into my dream car of having my lexus is300 f sport. Salesman Nenad and his staff met my budget and did an amazing job making me feel comfortable.

June

Jun 8, 2016

The personal attention and the information that was given to me by Steven Qin was impeccable. My questions were answered immediately with confidence and care. The test drive I had previously brought me back to Lexus.

Brenda

Jun 7, 2016

Great customer service and exvellent experience with the sales agent and very helpful in assisting us even we don't have an appointment.

Amanda

Jun 5, 2016

The salesperson, Ali, treated me very nicely and helped me choose a car that was perfect for me. He was very honest and made me feel comfortable with my decision. I've been to dealerships recently where I was talked down to because I am young and I was never made to feel this way here.

Glen

Jun 4, 2016

Bill and Frank got me what I wanted. The experience was quick and painless. They paid attention to what my concerns and what I was looking for.

Takashi

Jun 3, 2016

The sales person listened to our request, but after that, another person provideed me with a couple of options about car maintenance and car returning with a small damage. The total monthly payment went up mre thn I expected.

Crissy

Jun 2, 2016

Very professional and friendly staff. Quick and easy process leading a new car. This is my second experience leading a car at this location.

Joann

Jun 1, 2016

excellent and very excellent service, everyone was so kind and helpful loved speaking to everyone . Our sales person was really appreciated.

Boris

May 30, 2016

very nice service from parking lot to the sale department. Nenad was very accommodating and did everything possible to make me happy with the new purchase. Management people where very nice and professional.

Bharat

May 29, 2016

The sales person, atmosphere, price , good deal it was a good first time experience buying a pre owned certified Lexus.

Ingrid

May 29, 2016

A deal breaker was quickly resolved by top management.I was about to walk away from a purchase and the senior sales person excel in resolving the issue

Yi

May 27, 2016

I like the service. Sale consultant try to provide more assistant to me. He told me a lot the information of ES 350. I would like to recommend him to my friend.

Ahvi

May 27, 2016

The professionalism and quality of staff from first call, to sales meeting, to test drives, to final payments and post purchase support was excellent. I shopped most dealerships in the area with personal visits or by phone, and this dealership was the most responsive and (again) professional. One would think, that dealerships would bend over backwards for a client ready to purchase their top product... Don't count on it. Englewood truly stood out above the other dealerships and earned my business.

Laura

May 25, 2016

Chad was phenomenal! He gave me exactly the vehicle that I wanted. I shopped around and no other Lexus dealership matched the quote that he provided me with. His service was exemplary. He made the entire process from start to finish a seamless one! Will definitely be referring him to others! Melissa the finance manager was also a pleasure to deal with. Thanks again Lexus of Englewood.

Dissapointed

May 24, 2016

I had a few problems with the start of this purchase. But Lexus of Englewood has gone out of there way to correct the problems and insure that I am leaving satisfied. Thank you for all your help.

Nasser

May 24, 2016

Willing to help work out a deal and very nice and helpful sales representative who helped all the way through the sale

ALANALY

May 23, 2016

I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that was worse or the lack of response by management. After bad style negotiation that wasted 2 hours of my time, I decided to leave and after I did I got a call with a semi reasonable counter to my offer so I turned around and went back. Little that I knew that it was another game and the number I was given was not being honored. This morning they sent me a car fax and emails to get me back to the table but as soon as I asked to get their final number I was told the car sold over the weekend.. Not sure why communicate with me on Monday regarding a car that sold on Saturday. GAMES GAMES GAMES.. I WOULD STAY AWAY

AUTOBUYER

May 23, 2016

I went to buy a car from the dealership and was very dissatisfied and troubled by the game playing and "flip flopping". Actually I'm not sure if that was worse or the lack of response by management. After bad style negotiation that wasted 2 hours of my time, I decided to leave and after I did I got a call with a semi reasonable counter to my offer so I turned around and went back. Little that I knew that it was another game and the number I was given was not being honored. This morning they sent me a car fax and emails to get me back to the table but as soon as I asked to get their final number I was told the car sold over the weekend.. Not sure why communicate with me on Monday regarding a car that sold on Saturday. GAMES GAMES GAMES.. I WOULD STAY AWAY

Kalim

May 17, 2016

Max was a great guy, willing to answer our questions. The process was quick, easy and transparent. From Max to Melissa...great people to make business with. Highly recommended.

Sudhir

May 14, 2016

Absolutely fantastic staff, answered all of my questions and more. Felt no pressure to purchase the car. Got an excellent deal, and can't wait to do more business with Lexus of Englewood in the future!

Richard

May 14, 2016

from the moment i walked in was meet by a very knowledgeable sales associate who walked my through what some say is a very stressful process without any pressure or stress what so ever.

Yeong

May 11, 2016

Ryang was very knowledgable and helped us out tremendously. He is the best car dealer I have had the pleasure of working with.

Keith

May 3, 2016

Frank and bill were both excellent to deal with. Both were curtious and upfront. I'm glad I made the longer trip to Lexus of Englewood.

Joann

May 3, 2016

I was extremely impressed by the professional and courtesy demonstrated by the Englewood staff. From sales associate, general manger and exit. Thank you

Ben

May 1, 2016

I was very happy with the treatment that I received from Frank Pangallo, my sales consultant. He was honest, patient, and he always returned my phone calls in a timely manner. He also took great care in making sure that I understood how to use all of the car's systems before letting me leave the dealership. He even helped me call Sirius XM to help set up the account for the satellite radio. Everyone at the Dealership was very nice as well. This is my third pre-owned car that I have purchased from Lexus of Englewood. They have obviously treated me right

Micheal

May 1, 2016

Great sales department and very pleasant place to do business highly recommend the dealership the way the dealership closed the deal it was painless and no drama involved. No pressure on my end and enjoyed the boys

Alexis

May 1, 2016

Courteous helpful salespeople, associates, finance managers, etc. After many years of being a customer, they continue to provide friendly and reliable service and comfortable interactions.

Karen

Apr 30, 2016

I like the attentiveness of my salesman Eddie. I liked that fact that if he didn't have the answer to a question, he was able to get back to me with an answer expeditiously . I felt very welcomed at the Dealership.

Animesh

Apr 29, 2016

Very courteous and very friendly . Show me the all the process until I pick my car. I will recommend to my friends and family member.

Robin

Apr 27, 2016

It was a wonderful experience. Great staff, willing to go an extra mile to satisfy the customer. Steven Ham was most knowledgeable about Lexus cars and brand

Nichole

Apr 22, 2016

Dick shore is very nice & a sweet man! He's the best one there!! When I think Lexus of Englewood I think him!

Kil

Apr 20, 2016

Great Friendly services and offers to make it like home. Frank P. was exceptionally not only professional but felt like a friend and family.

Jazmin

Apr 17, 2016

Chana Davidson was very pleasant and courteous at all times and made the transactions with promptness as I had requested.Thank You Ms. C. Davidson for making my experience pleasurable, I will definately come to you in 45 Months to get my next Lease. Sincerely,Jazmin Conti

Malka

Apr 17, 2016

My salesman , Dick Shors went out of his way to get me the best deal possible and made sure I had a pleasant and extremely good experience

Stella

Apr 14, 2016

My experience there was great, i visited a Lexus delearship b4 I came to Englewood. And I think my experience was awesome.

Steven

Apr 13, 2016

Ali Haltam and Bobby Giordano were both very helpful throughout the sales process. Ali's follow-up was excellent, and Ali was very accommodating. This dealership is amazing

Ellen

Apr 10, 2016

Dominic is a very professional and excellent salesman. I will refer everyone I know that is interested in a Lexus. All other help very nice-we did find a major error in our paperwork but Dominic is handling it.

Michael

Apr 2, 2016

Frank was excellent to work with and had everything vey quick and organized. Sam was also very friendly and accommodating

Mee

Apr 2, 2016

Frank from sales was very pleasant to work with, and he answered all my questions without a problem. This was my second time leasing a car at the same Lexus dealership, and I felt good as a customer each time. Frank from sales and Toni from finance are awesome to work with.

Michael

Apr 1, 2016

Everyone I dealt with couldn't be more helpful and polite, especially Frank P my salesman. I explained to him the car I seen on Cars.com, he knew exactly what car I was speaking about. I did purchase the car after a test drive. Frank explained everything from warranties to how to operate just about everything in the car. He even set up the Blue tooth with my phone. I couldn't have been happier!

Norma

Apr 1, 2016

I appreciate being able to negotiate most of the basics over the phone and especially the quick turnaround to satisfy all my queries.. I did not feel pressured at any time and appreciate the lack of a stressful negotiation process.

Anne Jooae

Mar 31, 2016

It was very pleasant. Sales representive was very knowlegable and very helpful. This was our 4th lexus. We would not go anywhere else.

Guillermo

Mar 31, 2016

My experience at Lexus of Englewood was immaculate. If it was not for the kind service that everyone provided me the minute I walked through the door, I would not have purchased a vehicle that day. Excellent customer Service is the key to success in a business and I commend your company for their outstanding work. I had been looking at dealerships closer to my house-when I began the online search fora vehicle. After finding the vehicle I wanted, I was immediately contacted via phone and email by your sales associate Juan. I am someone who always has her phone on silent so I greatly appreciated that he contacted me via email- I have dealt with tons of dealerships who leave me pushy voicemails- something that discourages me from buying vehicles from them- I, along with many other customers, am a busy individual. Juan reached out to me via email and did not hesitate to set up an appointment to me, accommodating my schedule to his. I was traveling approximately 1.5 hours on a Saturday, and Juan made sure to make me his earliest appointment which was exactly what I wanted.Prior to my arrival, he contacted me at approximately 8AM-via email, because he quickly learned I am easily reached that way- to tell me the vehicle I originally wanted had sold the day before. I quickly responded and within 2 minutes, he responded to my email again and I was extremely grateful- because if I had made that drive for that particular car,to find out it had been sold the day before, I would have been extremely outraged. Thankfully he reassured me that he had other vehicles that he could show me. I made the two hour drive northbound regardless of the fact that there is a Lexus dealership 20 minutes from my house because I appreciate an honest salesperson and I knew I would be getting that at Lexus of Englewood- especially from Juan. The excellent customer service did not stop there as I was introduced to your wonderful manager who was so patient with me while I prolonged my decision in purchasing the vehicle. Lastly, your financial consultant worked EXTREMELY hard at getting me the best interest rate possible- and rarely do you ever see that type of hard effort placed by someone who has to crunch numbers all day. Really-his work was very commendable, along with everyone else's that day so thank you again for your great service and keep up the good work!

Axle Hosed

Mar 30, 2016

I went to the service center for a routine service (maintenance light came on). The service guy tried to over sell me things I didn't need e.g. new brakes etc. the car is only a year old with 7,000 miles on it. We agreed a regular service for oil. I never received a call the next day to pick up my car and had to call twice to finally get it. Here is the 350 bucks worth of service I received:- Oil changed- Statement said tires were rotated which they were not.- Car wasn't washed (the guy said the machine was broken),- I asked why the interior wasn't cleaned and I was told it was (this is a lie no one attempted to clean the interior).- I provided feedback and was told that the service manager would reach out to me. To date I haven't heard anything and its over a month.Interestingly, I have received around 8 sales call from these guys trying to sell new cars.....total sharks stay away.

Charlene

Mar 29, 2016

Very good attention from Eddie, my salesman. He was exceptionally kind, patient and thorough. I was a repeat customer for this reason the second time around.

nds

Mar 28, 2016

Very Disappointed, had a terrible experience with Lexus of Englewood, they tried a bait and switch technique replacing a car I was interested in with a much cheaper car. I would never recommend this dealership.

UB Kim

Mar 26, 2016

I had waited an hour to see the customer service representative but I couldn't see any representative..Just wasted an hour. I came back home without fixing..I don't understand why an appointment need.. If you wanna enjoy complimentary coffee and bagel, It's great..(In addition the receptionist is very kind)

Bernard

Mar 26, 2016

Salesmen very helpful and knowledgeable. They made us feel welcome. This is the third time we have gotten a car here and will definitely come back again.

Frank

Mar 21, 2016

Dick Shore was very classy and knowledgable. Mr. Shore went out of his way to make us home. Thank you

Sylvia

Mar 19, 2016

Steve Hamm was knowledgeable, patient and kind. Frank , too, explained the car perfectly and made it clear if we had any questions to call hum directly.

Kim

Mar 14, 2016

There was an issue we had, we notified Lexus immediately, they called back and addressed the issue immediately and in the most professional way. We were very pleased with our experience.

Laurie

Mar 10, 2016

Everyone was so pleasant and helpful. My service advisor, Julian, was such a nice guy and very efficient! My car was ready when promised, which I greatly appreciated.

Robert

Mar 8, 2016

extremely helpful sales personal, went out of there way to make a stressful experience great. very knowledgeable about the vehicle and explained it so I could understand. test drive was very helpful as well. Frank did a great job

Arlene

Mar 8, 2016

They greet me by name, don't keep me waiting long and always have a loaner available for me. I'm happy to see that Sunday's will now be an option for service.

Anthony

Mar 6, 2016

The courtesy from check in to check out was exceptional. My service rep, Sultan, was thoughtful and attentive. Mike Ramos, service manager, took the time greet me and offer assistance. Julian was even helpful on what was considered his day off. Finally, Grace facilitated my checkout with a smile.

Rei

Mar 5, 2016

Steve and Chris were very accommodating to my needs. They gave me a great price within my budget and as a first time leaser, I did not have to take too long in order to get into a new car. They're customer service is by far the best!

Pat

Mar 4, 2016

It took almost 3 months for me to reconsider leasing a new RX350 and have to recognize Dick Shore for his patience and perseverance in helping me find the best deal. Dick and the rest of the sales team were very professional and accommodating. It is this experience that made me go back to Lexus of Englewood.

Kyle

Mar 1, 2016

Mauro Degennero was extremely helpful and professional. He made the car buying experience much more relaxing, which made it easier to buy a car so quickly.

Lenore

Feb 24, 2016

The manager, Mitch, did all he originally promised he would do to get out of my old lease and into a new Lexus. The salesman, John, was very pleasant, courteous, and did whatever he could to make my experience with the transition a good one.

Marcia

Feb 24, 2016

Our salesman Nad was delightful, curteous and very knowledgeable. He presented all of our options for leasing the car perfectly. Mitch. The sales manager was very helpful as well. He was very instrumental helping us make "the deal". It was not our first experience with Lexis and it don't be the last.

Angel

Feb 23, 2016

Great customer service and resources at the service lobby for clients. I love the Saturday and Sunday hours of service.

Joel

Feb 23, 2016

Easy to deal with - they keep you informed on the progress of your service. No complicated paperwork to get the loaner car

Dodi

Feb 13, 2016

I had a great time here! My wife and I are very happy with our new NX200 Lexus. Big thanks to Max Elgamil for making this easy. We were able to get a great deal and Max is now our go-to person for anything Lexus. Highly recommend. Many thanks to Max Elgamil especially.

Luis

Feb 13, 2016

Extremely polite and dependable sales person. Courtesy exhibited by all personnel involved in the leasing of muy car. And of course, the car itself.

Belkis

Feb 12, 2016

All personnel were courteous and helpful. The waiting room comfortable with coffee and snacks.The complimentary car-wash was a plus to the good work.

Nancy

Feb 10, 2016

Peter Faltraco is the best!!He takes such excellent care and does such a good job that I have been coming for 10 years .

Paul

Feb 5, 2016

The entire sales team was amazing. From the second I walked in the door I felt like I was the focus. Everyone was very helpful and accommodating.

Jody

Feb 2, 2016

All numbers were laid out to me. Niko Longley is very professional and took the time to explain everything to me.

Angelo tsimpedes

Jan 24, 2016

Was Represented rx350 was brand new and was told when I asked Chanda sales agent directly she said ""had ten miles". When presented with my new 2015. Rx 350 the odometer said 189.Was totally in disbelief. I purchased a new vehicle . I refused deliver the Lexus had 4 broken down tires,3 badly scratched rims,filthy dirty interior, had white liquid dried substance all over the interior, check tire andRim dashboard light was on, ripped leather seats, was given only one key, told managerThis car something is wrong, somebody turned back the mileage , and could not answerWho put the mileage on the car I bought it new, I was taken advantage , fraud in the inducementChanda now I know why she refused and dogged my repeated requests to inspect vehicle, said "first sign documents", she explained.When I objected to sign odometer reading statement, as I have not been shown vehicle, she said "you do not have to sign that one" I was told to sign bottom of page, which I reluctantly did but wrote a disclaimerI was not shown the vehicle. I belief this was fraud in the inducement, they knowingly sold me A Rx in this used condition or should have known..now they refuse to give back my money.

Walter

Jan 3, 2016

Mr Di Marino was a wonderful salesman. He followed up on all our questions and gave us excellent attention and advise

Joseph

Dec 31, 2015

The salesman John Guarneri was very knowledgeable and took the time to explain the car and all the great features. Very professional and courteous.

Denise

Dec 22, 2015

I walked into dealership, and there was a slight confusion as to who I was and who I was supposed to see however Lexus of Englewood was able to assigned Mr. Frank Conticello as my salesperson. He was very attentive and quite excited to meet with me and show me the vehicles. I was bring in my 2011 BMW 500i GT as a trade to get a 2016 Lexus. I was able to work with Frank to get what I wanted. Overall, I was satified with their service and how I was able to be a part of the process rather than someone they see $$ with. Many dealerships are forceful and do no care about the client however at Lexus of Englewood, I felt like a part of the Lexus family. I walked in with my BMW and left with my 2016 Lexus the very same day, it was lengthy but it was well worth the wait. I also was able to visit the lot and handpick my vehicle from an assortment. I was able to first hand see the work of Lexus as well as the variety of all models of Lexus it was an exciting thing to do since I've never known much about Lexus and the styles outside of what you see day to day. Overall, I'd like to say that my experience was hands down the best and I will gladly go to Lexus of Englewood again as well as recommend to my own friends and family. The staff was excellent and the Finance Manager Mr. Jeff Barowski was also quite informative and able to explain and answer many questions I had and have had even after my purchase.

Anthony

Dec 22, 2015

I loved everything about it...John Guarnieri one of the salesman at Lexus in englewood was very professional and helpful through the car buying process definitely 5 star customer service

Beverly

Dec 13, 2015

The professionalism of the staff. Michael the manager at the Rockwood office really cares about you as a person and that makes you want to buy a car. The salesman Joe Kandil was superb. Service was excellent. Would recommend this dealer to anyone wanting to buy a car.

Shahid

Dec 8, 2015

The staff was courteous and polite. They didn't push me and were upfront. Sure there was a bit of back and forth with the numbers but eventually we were able to make a deal in a cordial environment.Eddie, Bill and Max are all great guys and fun to deal with.

Jamie

Dec 6, 2015

Easy and quick! Everyone is very nice and accommodating! Perfect service! I was promptly taken to where I needed to go and picked as well after my car was finished.

Susan

Dec 4, 2015

The staff was extremely attentive and personable. They were extremely knowledgeable and courteous and went out of their way to ensure my buying experience was a pleasant one.

Yih

Nov 24, 2015

It's great that I was able to do most of the deal over the phone / internet rather than spending all day at the dealership.

Caroline

Nov 23, 2015

My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the car, discussed specifics, and was ready to make a deal. During negotiations, we were introduced to Gerard, who took over the negotiations from Chad. We reached a deal (He agreed and we agreed), shook hands, and I started to fill out paperwork. At that time, we had one of the finance managers, Greg, come down to discuss specifics, and at that moment we were told that there was an extra charge in addition to the price previously agreed upon. When my father questioned this, Gerard came over, since he was the person who we made the deal with. From here on out, I can say I am very disappointed and shocked at Gerard's behavior. He loudly stated that this is an "obvious" charge that we should have expected (even though he admitted it was NOT stated previously). When my father stated that he is changing his word, Gerard loudly and aggressively stated the following: "It was out of my stupidity that I thought you are SHARP enough to understand." I was outraged by the blatant disrespect that we received. We left their dealership with no intention to ever deal with them again. If the issue was simply about the additional charge, we would have politely discussed it, however, the way Gerard handled the situation, unfortunately, cost him a very serious customer. As for me, I'm confident I'll get the car I want with the respect I deserve, elsewhere. Thanks to Chad and Greg for their professionalism and help!

Caroline

Nov 23, 2015

My father and I were at the Englewood dealership on Saturday taking a look at the Lexus NX. We dealt with Chad, who was very helpful. I test drove the car, discussed specifics, and was ready to make a deal. During negotiations, we were introduced to Gerard, who took over the negotiations from Chad. We reached a deal (He agreed and we agreed), shook hands, and I started to fill out paperwork. At that time, we had one of the finance managers, Greg, come down to discuss specifics, and at that moment we were told that there was an extra charge in addition to the price previously agreed upon. When my father questioned this, Gerard came over, since he was the person who we made the deal with. From here on out, I can say I am very disappointed and shocked at Gerard's behavior. He loudly stated that this is an "obvious" charge that we should have expected (even though he admitted it was NOT stated previously). When my father stated that he is changing his word, Gerard loudly and aggressively stated the following: "It was out of my stupidity that I thought you are SHARP enough to understand." I was outraged by the blatant disrespect that we received. We left their dealership with no intention to ever deal with them again. If the issue was simply about the additional charge, we would have politely discussed it, however, the way Gerard handled the situation, unfortunately, cost him a very serious customer. As for me, I'm confident I'll get the car I want with the respect I deserve, elsewhere. Thanks to Chad and Greg for their professionalism and help!

Jeffrey

Nov 18, 2015

Pleasant customer service area with amenities. Easy to read, watch tv or do work. Services advisers knowledgeable easy to talk with concerning automobile problems.

Elizabeth

Nov 8, 2015

My advisor was very polite and gave me the opportunity to make the final decision base on the mechanic's recommendations.

Lester

Oct 29, 2015

Every one at Englewood Lexus was very pleasant and very helpful especially my sales man Perry and the young lady in the credit department that help me work through a small credit problem that I had

Husayn

Oct 29, 2015

My car salesman was very good with following up with me in the process of obtaining a new vehicle. This is actually my second vehicle I have gotten from lexus because of the services I received the first time.

Geraldine

Oct 29, 2015

I was warmly greeted at valet and then directed to my Svc Advisor, Peter. All work was explained to me. I was given a beautiful loaner.The car was returned to me in a timely manner and it was sparkling! All charges were documented and detailed.

Melissa

Oct 26, 2015

I had a horrible day car shopping at other Lexus dealers in the area UNTIL I met Max- he was my sales rep: professional, straight shooter, fun, honest I wish I had contacted your dealership first!! Cant say enough wonderful things about him & the dealership; everyone worked late to help us because we are out of state-- even if Lexus isnt on your list of cars- go see how what a difference dealing with professional - fun people can make the car buying process.

Jimmy

Oct 25, 2015

i have never used to like lexus. now i have sense of lexus, and i fall in love with lexus.

Barbara

Oct 24, 2015

There's nothing not to like about the service provided by Lexus of Englewood. The staff is professional and friendly, and the work was done fast and well. The waiting area is lovely, and the availability of beverages/snacks is very thoughtful. My service was under warranty so I didn't pay a dime, and they washed my car to boot!

Roberta

Oct 21, 2015

The experience at Lexus of Englewood was a very positive one.I knew exactly what I wanted when I came in. The Sales Associate, Sales Manager and Business Manager were more than understanding and for the first time purchasing or leasing a car I felt comfortable and under no pressure. The entire experience was short, positive and I got more than I expected. I will be back in 33 months for another car in the hopes of having a similar experience.

James

Oct 16, 2015

Mike Digiacomo and his team were very professional. Never once did they pressure me for a decision. Most importantly the entire time I spent looking and questioning everything I never once felt like I was bothering them. They were great!

Eva

Oct 8, 2015

I have dealt with Teddy and with Mike Ramos but, everyone at Lexus Englewood has consistently provided excellent service every time I have serviced the car for at least the past 10 years (I have leased several Lexus vehicles).

James

Oct 7, 2015

I want thank you for the excellent service I received at the Lexus of Englewood Service Center yesterday.I will continue to visit your Service center in the future, as well as recommend it to others.

Phillip

Oct 4, 2015

Our salesperson Dominic Di Martino was awesome. Knew what I wanted and took care of us. The delivery person was exceptional. Took the time to make sure we knew how to work all the bells and whistles. This is the 2nd vehicle for us from Lexus of Englewood.

Julie

Oct 2, 2015

Salesman, Mike Stella is fantastic! He was not only delightful, but he listened to me. He understood what I wanted and did not push me into something I did not want. The latter tactic never works for me and often makes me leave dealerships. So Mike did a great job by listening and therefore sold me a car in an hour!

Marilyn

Oct 1, 2015

All the Lexus personnel, from the persons answering the phone at customer service to the service reps and gentlemen, are always very helpful, courteous and pleasant. Also like the fact that the visitors' lounge is always clean and comfortable.

Rosa

Oct 1, 2015

Everything was great my Sales Man was a joy!!! the dealership is beautiful and customer service was great.!!! Thanks!!!!! If you are looking for a car must see Dominick he is great!!!

Tolga

Sep 30, 2015

I had a car before from LEXUS OF QUEENS.i had very very bad experience with them.i tried to make a lease again with them for IS F SPORT 250 awd. They mocked with me, they took my money and they have never gave me my car!! Two months later they said there is NO CAR FOR ME AVAILABLE !!I have nothing but leave bad reviews about them like " DONT EVEN THINK TO WALK IN LEXUS LOCATED IN QUEENS". There are so many people participating in creating this cars and store dealers like QUEENS once screw up business and leave very bad experience of custermer services.I am very happy that I MET Mrs.Yvette Valentik and MITCH PATLOCK from LEXUS Englewood who finally solved my problem and gave me the car in couple of days.They deserve to be representatives of LEXUS company.

Alexander

Sep 28, 2015

The service. Living in Brooklyn, NY and having my car picked up, serviced, and returned saved me the time from having to drive out to the dealership

Maureen

Sep 25, 2015

I like the follow up phone call letting you know if there is another issue with your car. You get the opportunity to get the problem solved now or at a later date.

Daniel

Sep 23, 2015

The entire staff was excellent. Patti, Sam and David were all experts at their jobs, and mad the experience easy.

Marie

Sep 23, 2015

Everyone treated me as if I were a member of the family that they really liked.Teddy my service rep was great. It was one of the best experiences if had at a service dept

Michael

Sep 22, 2015

Bobby was great! Has a perfect personality. Him & Sam in finance made the perfect duo to get my deal done. I was in a horrible situation and Bobby + Sam were able to get me out and into something great. Ended up with an is250F Sport vs. a L certified car that other lexus dealers where offering. I hope to come back at the end of my lease and work with the same people.

Emily

Sep 20, 2015

My salesman was really helpful, friendly, and made sure to explain everything extremely well. Very warm people and lovely enviornment. .

Renato

Sep 17, 2015

Personalized excellent service by your staff from the salesperson Dominic DiMartino to the staff,sorry I couldn't remember his name,who went through teaching me all I have to learn about my new Lexus

Bonnie

Sep 17, 2015

The sevice department is excellent, responsive. They believe what the client says about the car and does everything possible to eliminate the problem. In particular, I would like to point out my service advisor, mike ramos and the service technician Krytos. They were professional.attuned to the problem and fixed it correctly. Kudos to everybody

Sung

Sep 16, 2015

I believe that Mr. Teddy Lee, Service Consultant, is well aware what my car is needed, as well as what customer want. So I have been following his excellent service advise and recommendation.

Alex

Sep 14, 2015

When you go to a Lexus dealership, you right away have high expectations. But my visit easily beat the highest expectations one may have had. Thanks to Patty and Steven I thoroughly enjoyed the purchasing experience and will be sure to be back at the dealership for my next car.

Bibi

Sep 14, 2015

GREAT SALES PERSON! VERY NICE FACILITY..EVERYONE WAS VERY HELPFUL ..ONLY PROBLEM IS I AM STILL WAITING ON A CREDIT REFUND SINCE I PURCHASE THE CAR BACK IN JULY..HOPEFULLY I GET IT SOON.. THIS IS THE ONLY REASON THAT WOULD MAKE ME NOT GO BACK THERE OR REFER A FRIEND!

Marie

Sep 13, 2015

Immediately welcomed. All so well organized and the technician fast and to the point. Even helps with coffee. The billing people very friendly

Alana

Sep 13, 2015

I always love the excellence of service and are always courteous. If I ever have a problem, it is taken care of ASAP. Peter Faltraco is the best! Been doing business for many, many years, I wouldn't go anywhere else!

Annie

Sep 13, 2015

steven qin was awesome - professional, knowledgeable, honest and friendly, i'm his 2nd time returning customer and will definitely recommend him to my friends and family.

Frederick

Sep 12, 2015

We have worked with Patty for over 16 years and feel that she knows us like family members. She knows what our requirements are and always delivers.

Andrea

Sep 12, 2015

Patti is the best! Patti took great care of us and made everything so easy. Needed to get out of current lease and into new vehicle.

Charles

Sep 12, 2015

I came back due to my trusting relationship with Melissa Morales even though my previous purchase and post purchase experience was a disaster in no part due to Melissa.

Arthur

Aug 27, 2015

My wife and I are very happy with our new Lexus. Big thanks to Max Elgamil for making this easy and painless - We were able to get a great deal and Max is now our go-to person for anything Lexus. Highly recommend.

Kenies13

Jun 30, 2015

I was contacted by Max Elgamil to see if I wanted to trade in my car. It was perfect timing because I was dealing with Tri-County Lexus and there service is horrible. Lexus of Englewood service is awesome and my saleman Max Elgamil was very professional and efficient. I am very happy with this dealership. Thank you for helping me! Kennie

sulma calderin

Jun 11, 2015

I purchase a Brand New RX 2015 back an May 2015 and since the very 1st day i had a problem the Radio, i call the service department and they wanted me to take the car, i said that i don't have their time they schedule me for the following week , my car was there since thursday june 4th till tuesday june 9, they call me that they need to order a new Radio, also told them that my license plate already expired and to check for my and the registration, well my car was delivered yes with the new radio but without the plates and registration, i call the sales person and he told he was going to get back to me and he didn't, i call the next day and later yesterday june 10 they call me that they have my registration to go and pick up and to put my license plates.

BTUCKER1

Jun 7, 2015

I initially had an issue with my new Lexus CT250h, but the customer service person followed up and they made good. Would definitely recommend this dealership. Thanks to Aileen Corallo.

yuxtaporo

Mar 6, 2015

i would recomend this dealer hopefully next time we will have a better understanding and things will run smother, thanks to mr horn and mr ocampo for your help.

pawlikra

Dec 30, 2014

John choi was pretty much the only reason I got my car, he made it happen in the color combination I wanted for the price i wanted. Couldn't be happier. I will be going in for service tomorrow let's see how well they do in that part.

elenaphillips

Dec 4, 2014

My salesman is Joe Kandil. He has sold me 3 Lexus Suvs already. I purchased a 2015 RX350 F Sport. He went out and beyond to locate this vehicle for me. It had to be shipped in by boat. He always goes the extra mile for customer service at all times. Each time I requested something , he always provided excellent service to me. It is very difficult to find a perfect salesman nowadays, because they are always pushy and strong minded towards the customers. Customer service is definetly not on their mind at all. This is why I appreciate Joe Kandil from Lexus of Englewood. He is so kind ,soft spoken and very helpful in providing excellent service to me. Also, when the car was delivered, Marcos Biavo took his personal time to explain every function of this car to me. He also was excellent in providing customer service. Both gentlemen need to be recognized for this excellent service provided.. thank youElena Phillips 1356 Second st Englewood NJ 07631

Desi

Oct 14, 2014

At first it started out a little concerning becausr I ended up at the wrong location where my sales rep was loated. Then once I met Sharon Stanford Sales Rep, the excitement kcked in. The treament & quality of proessionalism was geat. It wasn't all about buying a car, they made it more than that. The experience was a pleasure & the other sales reps Antonio was hilarious which made the process even more pleasant than expected. Lexus of Englewood is the place to go, they get things done regardless of your credit history! I was being turned down everywhere & I was able to tell them what I wanted to put down & monthl payments, Sharon made it happen!!! They truly rock!

Erline

Oct 4, 2014

Today I bought a suv from this dealer, and have no regrets! The warm hospitality from the moment my family walked in from Antonio and Sharon and their co-workers helped seal the deal.

BrandonLebron

Sep 26, 2014

The staff here made me feel very welcome. Also helped me out find a car I want thats suitable for my family and me and affordable. My experience here was the best and I will highly recommend these place to my family and friends!

pnj94

Sep 25, 2014

the only reason i go and get my 2010 ES350 serviced at Englewood dealership. the way I'm being treat it by mike. even having a lexus dealership 5 miles from my home. i still drive to englewood, like i told mike, i bought the car from you and i expect you to service the car as well. just me being loyal. Mike is a down to earth guy who listens to you. Mike keep it up. thanks again.

Chrisb

Sep 24, 2014

I Came into the dealer in a bit of a pickle, and i walked out a very happy driver, between Sharon, Antonio, and Frank, I could never write enough to explain how hard that they all worked to get me into a good vehicle .. They worked very hard to make sure to get me approved. After trying a few dealers i thought it was hopeless and then came here and like I said it was a tremendous Experience. I would recommend them to anyone in the market for a new car. They will treat you right and no matter what position you are in they will get you on the road!!!!! I want to Thank You to Antonio, Farnk and especially SHARON........Yoou guys are the best

D MONEY

Sep 13, 2014

Didn't intend on walking out with a new car but... Sharon and Antonio worked their magic and I am a happy customer!!!! Out of all of my car shopping experiences, this was the best. If you are looking to purchase, I would highly recommend Lexus of Englewood. I am A HAPPY CAMPER!!!

HAPPY CONSUMER

Sep 13, 2014

SHARON AND ANTONIO ARE THE BEST. WILL COME BACK AGAIN AND WILL TELL EVERYONE I KNOW ABOUT.

b1nn1x

Sep 12, 2014

I purchased my vehicle from Toni and she was amazing. Everyone at the dealership is friendly and make your purchase quick and convenient. Highly Recommended.

DD

Sep 4, 2014

I HAD A GREAT EXPERIENCE WITH ANTONIO. IT WAS A PLEASURE WORKING HIM HIM. I GREATLY APPRECIATE THE EASY COMMUNICATION. I WOULD DEFINATELY RECOMMEND THIS DEALERSHIP TO OTHERS.

palolo

Aug 30, 2014

I had the pleasure of purchasing my first Lexus from Toni Han. she was very responsive and always very professional. she has continued to follow up with us after the sale to be sure everything is going smoothly and answer any questions we may have. I will absolutely go back to Toni Han for my next car.I would highly recommend her.It won't backfire

Stanya Brandon

Aug 29, 2014

I am so thankful for the assistance I received from Lexus of Englewood. My finance manager was Sharon and she was outstanding. She treated me with respect, courtesy and kindness. Sharon is very professional and personable. My sales rep, Jennifer, is a jewel. I highly recommend this dealership and staff to anyone looking to buy a new or pre-owned vehicle. Thank you all!

charles bathelus

Aug 25, 2014

Antonio &Joe Kandil has been very good to me and gave me a great deal and a great finance experince and they should get a raise.

gianna

Aug 23, 2014

WOW!!!! Antonio and sharon are amazing i went everywhere to get a car and no one was able to help until i met them, if you are looking for a good deal and a great experience buying a car see them.

Margaret,

Aug 22, 2014

Englewood Lexus, helped find us a car that was used, and in wonderful condition! They were able to get us a great deal and very cheap affordable car payments! Finance center is wonderful, as well as very friendly staff.

DOLFINA DIERNA

Aug 20, 2014

SHARON AT LEXUS OF ENGLEWOOD IS A TRUE GEM. SHE PROMISED I WOULD WALK OUT WITH A CAR. SHE WAS COMPLETELY HONEST WITH ME DURING THE ENTIRE PURCHASE EXPERIENCE. SHE IS A GENUINE,LOVELY & WONDERFUL PERSON. SHE MADE THIS A SEAMLESS STRESS FREE PROCESS. SHE IS REMARKABLE. LEXUS OF ENGLEWOOD IS VERY LUCKY TO CALL HER ONE OF THERE OWN! DEE DIERNA

Ryan Collaro

Aug 14, 2014

My experience at Lexus of Englewood was excellent. Sharon, Joe, and Antonio were great. Very pleasurable experience. They all went above and beyond to get me into a car I could afford. I cant say enough good things about this group.

NESTOR RIVERA

Aug 11, 2014

MY EXPIERANCE HERE AT LEXUS OF ENGLEWOOD HAS BEEN NOTHING BUT GREAT. GREAT SERVICE, AND PEOPLE. I WOULD DEFENANTLY RECOMMEND PEOPLE HERE.

kevinwlee

Aug 9, 2014

I called the dealership early Saturday, interested in purchasing an RX 350, and was able to set up an appointment with Toni Han that same day. Toni was extremely friendly and helpful in helping us find the right color, packages, and options for the car we were interested in. She even personally drove us to the Lexus lot to see the F Sport model which we had a slight interest in, but were not sure we wanted. She was very honest about the pricing and helped us come to a price that we were comfortable and happy with. I highly recommend working with Toni if you're interested in buying or leasing any Lexus in the future.

vw_passat2014

Aug 8, 2014

Spoke to Fleet salesperson, service was horrible. Nice looking dealership, close to the city, but was a real "steal-er-ship". Went with a leasing company in nYC.

Miss facet

Aug 8, 2014

I received a pre-approval in the mail and thought it was a scam but I stilled called and I spoke with Sharon and she said come and she promises I will go home with a car ,and I told her I went to a few dealers and the all said they couldn't get me approved and she said because they don't have the best finance guy that we have so I went there and met Antonio and she was right he is the best I went home with a beautiful 2005 Infiniti fx35. If you don't have good credit pls call them 201)408-9347

SUZZIEQ

Aug 6, 2014

Joe kendall , Antonio and sharon were great they helped be purchase my first vehicle, i have been trying for 2 months to get a car and nobdy was able to get me approved and they did Thank you guys so much!!!!!!!!!!!!!!!!!

BongChan Kim

Aug 4, 2014

I visited the dealership on Saturday to buy a GX 460 and it was packed but they still welcomed me with smile. It turned out the dealership was ranked #1 sales US. My dealer was Toni Han. Everything was very smooth, fast, and clear. Most importantly, no juggling with price. I left the dealership with my new car and full satisfaction. I even consider my second car as another Lexus. I will see you soon Lexus of Englewood.

DERRECK

Aug 2, 2014

ANTONIO AND SHARON WHERE VERY CURTIOUS AND HELPFUL IN THE PUCHASE OF MY 2013 NISSAN SENTRA AND I AM VERY GREATFUL FOR ALL THE HELP THEY HAVE GIVIN ME.......SIN CERLY MR. DERRECK BLACK.........

LISA GARCIA

Aug 2, 2014

SHARON, MIGUEL, & ANTONIO WERE REALLY GREAT SALESMAN. THEY WERE VERY ATTENTIVE TO MY NEEDS AND MADE ME FEEL LIKE MY BUSINESS WAS VERY IMPORTANT. I APPRECIATED ALL THE ANSWERS TO ALL THE QUESTIONS THAT I ASKED OF THEM. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO FAMILY AND FRIENDS.

HEATHER O'KEEFE

Aug 2, 2014

THIS DEALERSHIP IS FOCUSED ON GREAT CUSTOMER SERVICE. THE STAFF ESPECIALLY ANTONIO, SHARON AND MANNY WERE COURTEOUS AND KIND. IF YOU ARE GOING TO PURCHASE YOUR NEXT USED CARS CHOOSE LEXUS OF ENGLEWOOD NJ YOU WON'T BE DISAPPOINTED!!!

Alexis O'Keefe

Aug 2, 2014

Antonio and Sharon sold me my first car which is a honda civic 2009 ! It has 2 doors and its white . They were both very helpful and extremely pleasant . They made me feel comfortable and were willing to do whatever they could to make me and my mother satisfied. I would definetly reccomand them to everyone I know who is looking to buy a car !

philosophia

Jul 31, 2014

I was extremely satisfied with my recent experience of leasing my Lexus IS250. My dealer was Toni Han, who was highly recommended. She was not only friendly, knowledgeable and prompt, but also extremely accommodating and keen on listening to my needs and budget. Although other car dealers whom I did business with were all decent, I've never had such a pleasant experience as I did with Toni. I highly recommend her if you are thinking of having a Lexus. As for the car itself, oh my, it is too good to be true. My IS250 is so fancy and sporty, but at the same time very comfortable (unlike some other sporty cars) and known to be very good with snow and icy roads. Living in NJ, this is very important to me as I don't want to put my car in the garage in the bad weather.. I will need to use my car no matter how bad it is outside. I very much look forward to my time with this handsome and sturdy new Lexus!

shl512

Jul 30, 2014

It was my first time leasing a car. Couple of my friends recommended Toni Han, so I made an appt with her. She was very friendly and energetic. I made a deal right away. After the deal and until I picked up my car, I texted her a lot with many questions, she was very prompt and tried her best to satisfy my needs. On the pick-up day, she was again very cheerful and greeted me with a smile. She led me to the finance department and then I worked with Rudy Myrie. Rudy is a very fun guy to work with. Over an hr, he was very patient answering all my questions and made me laugh a lot. Since it is my first time, Ive researched a lot and visited many dealerships. I love the experience at Lexus of Englewood. Id definitely recommend Toni to my friends.

bobvad

Jul 10, 2014

I am really happy to have a wonderful service from Mike Ramos, Bobby Giordano from Service end. Mike Maxx at Sales and Rudy Myrie from Accounting are the most trust worthy folks here. I went to buy a car at another near Lexus dealer and though the ambience was very pretty good the sales man was very pushy and had a very bad attitude.But when I went to these folks they were really interested to have me as a customer and sold the car. Though there were teething issues they along with lexus made me comfortable. I am a very picky guy in going to the minutest details such as vibrations , warranty issues, performance etc and whenever I go to them they handle me with care and make happy. I only dealt with Mike Ramos and Bobby. Mike Ramos is a technically sound guy and tough guy on warranties ;-) but I like talking to such knowledgable guy as he knows in and out of the car . Knowing about their sales and service capabilities , I had referred my friend to buy a lexus from them. She too is happy with them. Rudy Myrie from Finance and Maxx at Sales side are the best folks I had ever met. They deal with a nice warm smile and are serious in our business.

Donmon

Jul 1, 2014

Antonio and sharon are the best ,My credit was not the greatest but i was able to purchase a car from them about a year ago and sent 3 friends that purchased too from them.

Bsmith33

Jun 29, 2014

Below is an email I sent a year ago to the president and never received a response to:Dear Carmine DeMaio,I am writing with great concern. I am appalled by the poor quality of service I received and the consistent unprofessionalism I dealt with at Lexus of Englewood in Englewood, NJ. I have provided the best and most accurate data that I have recorded. I bought my Lexus i250C from them on June 29th, 2013. Unfortunately on August 14th, 2013, a driver backed into the front of my car causing minimal damage; by glancing at the car one could see the grill was pushed in and a few scratches on the bumper. After taking the necessary steps of going through the drivers insurance, I brought my car to Lexus of Englewood on Wednesday, August 28th for them to fix it. Upon calling that day I was told by one of the receptionists that the dealership has a body shop on location, which I was thrilled about; I learned later this was not true. I spoke with a pleasant gentleman when dropping the car off and he unofficially stated the car should be done by the end of the week. About one week later I had not heard from Lexus. I left a voicemail for my service consultant, Alfredo, on the morning of September 3rd to discuss the status of my car. He texted me back that afternoon saying the body shop told him a few days. Another week went by and I had not spoken to Alfredo. I called Alfredo again on the morning of September 9th and left a voicemail. He texted me back that afternoon stating my repairs are being slightly delayed, theres a supplement that the insurance company has opted to go to the body shop to inspect, then we can proceed after that. Alfredo then told me he estimated early next week completion. I asked if there was additional damage; he said yes but was not certain what it was. He responded the next day stating the bumper clips needed to be replaced. I was skeptical on Alfredos responses so I called the drivers insurance company only to find out that the insurance company was called by Lexus immediately after I had left Alfredo a voicemail that day. The insurance company stated they were informed of additional damage and was sending someone out on September 11th to look at it; this means that my car was sitting unfinished in the body shop for two weeks! Displeased with Alfredos lack of professionalism and uncertainty I called the service manager, Bob Giordano, that same day (September 10th). He was prompt and professional with returning my calls; he stated he was confused as to why the car had taken this long and why no one had contacted me with updates. After a few conversations with Bob Giordano I was told the car would be cleaned/detailed and delivered to my house September 13th. A very rude driver delivered my car; the body work appeared as expected except for the fact that the Lexus of Englewood license plate cover was not replaced. However, the outside nor the inside was cleaned as Bob Giordano had stated; in fact, the interior of the car was filthy!!! It was clear that paper mats were not used at Lexus of Englewood or at the body shop, as evident by the mud on the carpets of both the driver and passenger sides. The inside of the doors were scuffed from people getting in and out of the car (I took pictures of all this). I called Bob Giordano to ask if I should give the driver the supplement check from the insurance company. Bob Giordano stated he was dealing with another customer and he could only speak for a minute; he stated to give the driver my credit card information and the driver would deliver it back to the shop. When I asked about the filthy inside of the car, Bob Giordano stated Alfredo didnt do his job and asked if I wanted to bring it back to be cleaned. When I declined he rudely stated send me the bill and hurried me off the phone.On (9/24/13) I looked at my online banking and discovered that my bank account was completely empty from a withdrawal of about $2500 from Lexus of Englewood. I immediately called and spoke with Grace from the service department who was actually very helpful in correcting the situation; I was told the wrong amount was taken out for the check I was given from the insurance company (the withdrawal should have been $1068.97). However, upon fixing the withdrawal, the amount taken was still $18 over the correct amount. The difference was deposited on 9/26/13. Throughout this situation Grace had continued to text me updates (which was helpful) and even gave me 10% off my next service. I am not sure I will be utilizing that update since Lexus of Englewood is no longer my first choice for service.I am very disappointed with my experience with Lexus thus far. Prior to my decision to purchase my first luxury car, friends and colleagues spoke of the great customer service and reputation that Lexus has; I have experienced quite the opposite level of service. I hope from this letter, the service consultants I have dealt with will be better trained in providing the customer service that Lexus should be known for.

donnyboyx16x

Jun 2, 2014

Had a great experience with Amir and Jose. They worked real hard until we were able to make a deal that I was looking for. Would definitely return to see them for future car purchases and recommend them to others.

MSanchez123

May 22, 2014

John Panagia was very helpful. He was able to answer my questions regarding my trade-in, and was able to negotiate a fair deal for me.Thanks John!

RobertKim

May 14, 2014

I came by on 5/10/14 to look at some vehicles and left with a purchase and a lease on 2 RX 350sCharlie Wilson was my salesperson and he did a great job helping me get what I wanted in terms of vehicles and prices.I've purchased a few cars before and this was by far the nicest experience so far.If you're looking for a Lexus and live in Bergen county - go see Charlie or the other salespeople in Englewood.Also need to compliment my finance person Anthony Darienzo - great guy and he made the most painful part of the purchase a good experience.Thank you both!-Robert Kim

Leo49Buencamino

Apr 25, 2014

Going to Lexus of Englewood to pick my next POPC vehicle has been a pleasant personal experience for the past 2 decades. This time out, it has gotten better. Recognized and appreciated as a lifelong Lexus customer, Michael Maxx made sure that I received the undivided attention of its sales staff, a task performed superbly by Michael Stella, who has assisted me through my last two Lexus purchases.Michael Stella puts the customer's interest on top of all else, including his own and Lexus's. He delivered on all his promises punctually. He was patient with my follow-up calls. Simply, he was always there for me.But most notably, Michael Stella was great at after-sales service, the time when fawning and attentive salespersons suddenly no longer are willing or able to spend the time with you.My friends and I will always come back to Lexus of Englewood as much for its excellent vehicles as for Stella and Maxx.

Nadav

Apr 17, 2014

I had a great experience leasing a Lexus RX 350 with the help of Mr. Jose Ramos.Awesome service, very friendly and always with a smile.

Sleekride

Apr 14, 2014

Went in looking to replace the wife's MB. Test drove the RX350 and was, shortly thereafter, smitten with the quality of the vehicle. Jose was very informative and treated us like we knew each other for years. Came to an agreement and a few days later the wife had her new RX. Extremely happy with the whole transaction and after sale communications.

mayowentworth

Apr 9, 2014

I had the pleasure to visit Lexus of Englewood a few weeks ago. I was helped by Mr. Jose Ramos whose customer service and etiquette was outstanding. Purchasing here was very satisfying and pressure free. I highly recommend going here if you're thinking of buying a Lexus.

chubette

Apr 6, 2014

I went to the dealership to see if I could turn in my car and be able to lease a Lexus. I was reluctant since my prior experiences haven't been that good. Even though I was negative and looking for a catch, my salesman remained friendly and willing to work within my budget. When we came to a deal that I was pleased with we shook hands and I was all set. I couldn't believe how easy it was. So I remained cautious when I went to pick up the car. The price that was quoted remianed the same! When I leased my last two cars there would always be an increase in the price. Jose was all smiles when I came to get the car and helped me through the whole process. He even offered to set up my first service for the car! Who does that! I have never seen a salesman after a purchase. Way to go Jose! I've had my car for a few weeks and am thrilled over my purchase! I would definately recommend a Lexus. If you go ask for Jose. His demeanor is outstanding!

andmeg

Mar 26, 2014

Not only did I buy one vehicle I bought 2 it was a great experience thanks luan and demaio! Awesome guys keep up the great work.

geophilly

Mar 25, 2014

The experience was impeccable....service was great..Mr Ramos..was very courteous.. knowledgeable.. And very professional.... He made our buying experience very pleasant... I definitely recommend... Mr Ramos..to any my friends or family.. Love my new car...

nmbr1son

Mar 25, 2014

Jose was very personable, professional and attentive to my requests. He had the deal negotiated and arranged in less than an hour. Delivery of the car was prompt, finance was streamlined and the setup for the car systems was smooth. My Lexus IS 250 is amazing in every way but the service of Jose and the entire staff I worked with is top-notch. I would definitely recommend to family, friends and clients. A great all-around experience!

Globug552

Mar 17, 2014

I had a great time here! This was the best customer service I have gotten in years. Every person I met were completely kind and professional. Many thanks to Luan and Melissa especially

ShlomiLana

Mar 6, 2014

Camillo was very nice and understanding from the start, gave us all the information we asked for,even knowing that we were still in researching the market mode,he were very patient with us,respectfull,understanding and attentive.After our 2 week research on the Lexus market ( we live in Staten Island!NY) in NY and even after getting numerous very competetive offers,my wife and I decided to go back to Lexus Englewood even it is further from us than other Dealerships,because we couldnt equal the service we received from the Englewood Lexus personels to $40 or $100 per payment less that we got in other Dealerships in NY.Beside Mr. D'Agustino Camillo we were also attended by Mr. Dominic and later by Mr. David Vallejo ( who helped us true the ropes with our new car) all which were very attentive,respectfull,patient and generaly nice.I will strongly recommend this winning team and this dealership in particulare to all who will ask me about our gorgeous new lease.

renatam

Mar 3, 2014

I had a great experience buying used Lexus at Lexus of Englewood. Mr. Michael Stella was very professional, knowledgeable and honest. He made buying a car experience stress free. He found me the exact car that fit my needs for the great price. I would definitely recommend everyone to use Mr. Michael to purchase their next car at Lexus of Englewood.

DJog

Feb 21, 2014

We went to the dealership with the intent of purchasing a 2014 Lexus RX350. The salesperson Jennifer Falcone took her time explaining the vehicle and the pricing. We were happy with the service. Jennifer was very professional. However, we decided to go for a certified preowned Lexus instead.The next day, we looked thru their preowned inventory and found a vehicle that we liked. We called to make sure that the vehicle was available. I drove 30 miles to look at the vehicle. Unfortunately, Jennifer was busy and I ended up talking to another salesman. He told me that a deposit was made on the vehicle the previous day. He said he could sell the car to us if the other person did not show up by 4PM for the list price + $1750 prep fees. Walked out of there without even considering any other vehicle in their inventory. We purchased our car from another dealership the very same day.I know the dealerships want the customers to come into their showroom. However, they knew very well that the vehicle I was interested in was already sold and still they asked me to come in. That shows that you have no respect for my time. Also, go to any website and they will tell you that any dealership asking for a prep fee is not worth dealing with. This kind of experience is not what I expect at a high end car dealership.An update: The management was prompt in responding to my post. I am pretty sure this was an isolated incident. As I could tell from the experience of my first visit, the sales staff are very professional.

jojo12

Jan 4, 2014

I had brought my Lexus ES in on two occasions for the same problem.. The engine light came on after a few days of driving on both occasions. Thank God it was covered under warranty or who knows how much it would have cost me. This was not the first time I had a problem that could not be repaired on the first try. I had the unfortunate opportunity to speak to the service manager Bobbie after I had made three phone calls and finally threatened to call ownership of dealer when he finally got on the phone. He started the conversation very short and sarcastic trying to make light of my problems. I felt he was uncaring about my situation. After not feeling satisfied with his response( waiting a week for another appointment) I decided to go to another Lexus dealer in New Jersey close by, and after one attempt they repaired the car and now it is two weeks without that annoying light on. I need not to say where I will lease my next Lexus from and recommend them to my friends and associates.

honestdealerfinder

Dec 28, 2013

Dealership played games. Tried to get out of agreed on price. Then had to ask multiple times to see lease work sheet. Did not listen to lease term I was interested in. Also salesman could not explain all of the lease charges. Doc fee is ridiculously high. Also tried to pocket part of Lexus Financial Multi Security Deposit discount. Find another dealer.

KennethChang

Dec 17, 2013

Toni Han was the best sales person I have ever met. My wife was so adamant against buying a Japanese car. I was driving toward the Mercedes Benz Dealer one day (I also made an appointment to test drive a BMW the following morning), and I had just stopped at the Englewood Lexus Dealer to pick up a brochure. Toni Han convinced both of us how great the Lexus is. I told Toni that the Lexus I am getting drives better than my BMW 750 Li except when the car is going 80 to 90 mph. I drove away with the Lexus the same day and I have loved it ever since. Thanks to Toni.

rassman9

Dec 4, 2013

My experience at lexus of Englewood was incredible, thanks to the friendly staff and especially Johnny Guzman, who I think might be the best salesman at Lexus Englewood based on my experience.I came in with a very specific car in mind, and actually found out that it was not available. Johnny was incredibly kind, polite, knowledgeable, and professional in working with me to find something comparable that I might like. Everything was presented in a very clear and concise way and I really appreciated how straightforward and honest Johnny was in dealing with us and talking the numbers, prices, and options. I was honestly close to leaving only because the exact car I wanted (black on black) was not available but because Johnny bent over backwards to find me a very nice alternative and really worked with us, I made the purchase and bought the car.The following day when I was ready to go in and purchase the car, I received a call from Johnny letting me know he found a similar car with lower mileage and offered it to me for the same price! The lengths he went to find me something I liked and make me happy is something I really appreciated, excellent care for customers. I can honestly say that I am sold on Lexus of Englewood thanks to Johnny, he is truly an asset to the company/dealership! I look forward to doing all of my future car shopping business at Lexus of Englewood and will recommend to friends and family without a doubt. I am happy and pleased with my purchase.

kash1234

Nov 25, 2013

I worked with Amir Sari for a lease on 2014 IS250AWD. He was excellent to work with! Very upfront in all of our negotiations and transparent in all the numbers that we talked about. Mitch Patlock (his manager) was great in explaining the refundable deposit feature in the lease agreement. Overall, an excellent buying experience from Amir and Lexus of Englewood!

MaryLatte

Nov 18, 2013

i have been getting service at Prestige Lexus for about 3 years now, and recently had surgery on my wrist, anyways..i was stuck on the road with a flat tire when a young gentleman by the name of chris i think it was, he told me the tire was repairable and if i followed him back to englewood a servise advisor, named Mike Z would love to help me and i would be out of the dealership in no less than 30minutes with a free car wash ! now, i was having a bad day once i got back to my car, but this young man, so informant and got the spare back on in no less then 10 minutes, he EVEN thanked me after he fixed my flat and thanked me for having the time to come to Englewood to repair my tire, excellent service, excellent timing and even better very generous PEOPLE!

Johnzhang

Nov 6, 2013

This is our second purchase at this dealership. Great people and excellent service. Wendy Sosa is very kind, helpful and professional. She made our purchase a satisfactory experience. Financing manager, Jim is trustful and so efficient.

CatherineG

Oct 26, 2013

Michael Ramos is a wonderful service advisor, he is extremely professional, knowledgeable, kind and always finds way to be most helpful and accommodating. I bought my Lexus at Prestige Lexus, in the beginning I serviced it at Prestige, I then came to Lexus of Englewood for service, and stayed because Michael. Thank you!

jayden77

Oct 20, 2013

Luan Bizati and the people of lexus are great sales reps not only are they great in selling cars but they have your best interest at heart ive had prior experience with car dealers and all there interested about is making one sale not a repeating customer

explorer677

Oct 16, 2013

I am trying to get my deposit back for more that 2 weeks. I left a deposit to secure a vehicle and was promised to have it back on the next business day in case I don't take a car. I had found a better deal soon after and now enjoy driving my RX 350. However, Jose Ramos, who was the person I dealt with in englewood dealership, has never submitted the deposit back and when I called him he denied everything he sad and even hung up on me?!?!? I would never expected such an unprofessional behavior from Lexus employee.

Lexus girl

Oct 12, 2013

Two times tried to buy from this dealer: very rude, absolutely not flexible, telling me long story about how they are good in business and BTW their sales lady from next table was so loud in her laughing... No more Lexus of Englewood! Thanks!

dkim0807

Sep 30, 2013

He's amazing, so friendly. I recommend him. He explains everyrhing, that I need ir for my lexus. I will visit teddy next time I go to lexus of englewood.

patrick01

Sep 24, 2013

Mike Ramos is the best service man that lexus of Englewood has very professional and most of all cares about my multi lexus vehicles I own hat off to him everytime I enter servicethanks Patrick Davis

sabbagh

Sep 19, 2013

Michael was very curteous and obliging. Fast checking in and fast pickup. I got an appointment immediately . Fast answer to my calls. Great service. Would recommend to all my friends

pang5252

Aug 29, 2013

Jose ramos is an excellent salesman and a pleasure to work with. The leasing departmen is great very friendly and easy to deal with. Definately recommend to others.

songe5

Aug 28, 2013

Michael Ramos has always been attentive to my needs. He returns calls promptly and handles all questions with ease.He is a pleasure to deal with.

shelliza

Aug 23, 2013

Ok, so here is my experience for a 2nd time around. I actually didnt think we would walk out of Lexus of Englewood as satisified as we were, but we did AGAIN!! Anyway, here it goes, around 9 months ago, we purchased a used 2009 LX570, and our sales guy was Joe Kandil. We had purchased such a large SUV because we had recently had a baby, and thought we would need all that room, well we loved that LX570, but the truth is, we honestly didnt use it as much as we thought we would. So now, our oldest daughter is starting college, and she can not drive that large SUV, so now we were wondering how we could trade in this SUV we just purchased 9 months ago, to get a smaller vehicle for our daugher to also use to get to college. So I email Joe Kandil, telling him, we would really like to get into a Lexus CT 200h 2013 (which gets 40+ MPG) , but we dont know how upside down we would be with the LX570. He emails me back saying, "come in and lets see if we can work out a deal" So we did, not thinking he would ever come up with such a wonderful option. so........ I came in, with a trade in hoping for the best, and after about an hour of negotiating, Joe Kandil, along with Mitch Patlock, came up with a generous trade in value, I was able to get into this Lexus CT 200h for 299/month, just like their advertisement offers. I didnt feel presured throughout the negotiating. Everyone answered my questions and allowed me to say exactly what I needed to make up my mind to sign and leave with my new CT 200h. If you want to be treated with respect, in a professional environment with classy people, go to Lexus of Englewood, and ask for Joe Kandil, he will make you feel comfortable, and try his best to get you into the car you want without all the pressure that comes with buying or leasing a car. Joe is personable, and easy to talk to. I will definetly go back when my lease is up, and I will definetly ALWAYS ask for Joe. He is one of a kind sales guy!!!! My husband and I are very happy with our CT200h, the car is awesome especially with this 40+MPG. A gentleman by the name Domingo O. Nunez was the finance Manager and he did our paperwork, explained everthing to us, and got us out of there fast!!! They are all wonderful, professional, and honest who possess such team work, Especially Joe Kandil of Lexus of Englewood. Thanks again Lexus of Englewood!!! We are again very satisified customers!!

sheri7702

Aug 21, 2013

Everyone at Englewood Lexus was very helpful and professional. Frank answered all of our questions about Pre-Owned Certified. They also worked with our budget and helped us meet our goal on price, allowing me to drive away in a new Lexus RX 350.

Newcarman12354

Aug 9, 2013

I went in to look at an RX350. My first visit, I was there 10 minutes looking at cars while the dealership was not busy and nobody approached me. Once I decided to lease, I got an offer from another dealer. I came in to see if Englewood would beat it. The salesman wanted to drive me to their service center rather than just provide me with a price. Then, he brought over the manager who proceeded to tell me Lexus of Englewood has the largest inventory of any Lexus dealer in the northeast (which does not seem to be the case based on their inventory) and that the price I got was unrealistic. He told the salesmen as I left that I made the lease numbers I provided up. I returned the same day to the dealer in NJ that made me the lease quote and got the car. Lexus of Englewood should treat customers with respect. If I can get a better price and better attitude elsewhere, why go there?

hhk5

Aug 8, 2013

I got a new car July 11th with temp license plates that expired July 30th. I've called the dealership over 10x trying to get registered plates that I paid them to do. Nobody at the dealership seems to care to follow up or call and its been almost two weeks since my temp plates expired.Updating this note because after posting a review on dealerrater and also emailing the general manager directly, I received the license plates in 2 days. Amazing what you have to do to get a response about something but at least they did come back after 30 days of getting the car lease and 12 days after the temp license expired.

petrie36

Aug 8, 2013

this is my 4th Lexus and first experience at Englewood Lexus. I have to say Mr. Han was amazing to work with and very caring for my elderly parents whom i lease the car for. She work with my father for 2 months on a deal and then she's still answers his questions after the sales has been done.End of the day, everyone is trying to make a living but its that extra special attention to detail and personal connection that makes you feel good.I told her that i didn't want to spend a lot of time at the dealer so she communicated via email for couple of weeks and she had the car and all the documents ready. Also, work with the biz director to have all the papers ready. No BS where they try to upsell during signing. Shout out to their Finance office - i believe his name was Jake...Again, go and work with Toni. She might talk to your ears off(in a good way) but she's work with you on a good deal. Lastly, all the thanks to Toni for working with my elderly parents.

cwheeler201

Aug 1, 2013

This is my second Lexus ES from Lexus of Englewood and the service is superb! Hit a curb and caused a flat tire, (with my 94 yr old Mom in the car) and they dispatched someone to help within 30 minutes. Great service. Also have had my car in for servicing twice and everyone there always goes the extra mile. 5 Star Dealership!

Amparonunez

Jul 29, 2013

Dear representatives , I take this moment with great satisfaction to let you know how pleased I am with the service I have received from your service crew, especially Mr. Peter Arriola. Mr Arriola is very effient and very professional; he is always able and willing to walk the extra mile to please the client. You should be proud of this kind of person in your crew.Attentively,Juana Nunez.

NY1

Jul 26, 2013

By far the worst experience I've had. They lied their way through the deal, they are unreliable, and unprofessional. Going to this dealer is dealing with grown, lying men in suits!

Justin

Jun 13, 2013

I bought two cars, ES330, RX450H from this dealer, and I bought LS460 from a different dealer. ES330 was used, they said it was clean, but it had an accident. RX450H. I ordered one with an entertainment system. They fully charged and installed a 3rd party unit. They are absolutely dishonest and horrible people.

lpetri111

Jun 8, 2013

We had turned in our old Lexus off lease a few weeks prior and my wife had run into Joe Binetti. She reflected to him our frustration with the incessant, annoying phone calls, e-mails, and mailers we had been receiving from Lexus promising different types of "great deals." We had spend countless hours both on the phone and in the showroom trying to nail down one of these great deals but they simply never materialized. What was also frustrating was how many different people from Lexus of Englewood were call us without seemingly knowing who had called us from there in the past. When my wife told Joe about our unhappiness he said he would be happy to work with us and make it right. We ended up getting a great deal through Joe. We did have a small mis-step over how many miles were on the car (a demo) but all in all it was a very good experience. He had Steven Qin take us for a test drive and do the paperwork. Steven is a friendly, knowledgeable young man who is a huge asset for the dealership, in my opinion.

chrischung1

Jun 1, 2013

My wife and I wanted to share an awesome shopping experience from Lexus of Englewood. We walked in to the showroom and were greeted by Ms. Toni Han. She was simply "awesome!". She was very respectful, friendly and polite. She took time to listen and she recommended a vehicle to meet our needs. She was extremely knowledgeable about the vehicles and she took time to answer all of our questions thoroughly. She, simply, defined PROFESSIONALISM. She took time to put a deal together that we could not refuse. Thank you Ms. Han for your great customer service. We will definitely recommend you to our friends for your awesome services. We have been to numerous auto dealers but this was the BEST car buying experience! Thank you!

elliotaziz

May 31, 2013

We leased a Lexus CT200H from Lexus Of Englewood. Our salesperson Andrea Gizzo, was amazing. She was very outgoing, friendly, polite, professional, and worked extremely hard to get us the exact car we were looking for and give us the most competitive and best price possible. From the very beginning of working with this dealer, all the staff both in sales and in service have been wonderful. They are all very customer service oriented, and work very hard to keep loyal customers. We have never had such an amazing, and pleasant car buying experience, and we will absolutely be returning to Lexus of Englewood for all of our future, sales, and service needs, and we will be recommending all of our friends, family and co workers here as well, so they may also have the amazing experience that we all did.A real pleasure! 5 Stars, First Class Service!!ElliotGreat Neck, NY

2011lexus

May 24, 2013

jose ramos gave me perfect serive professionally.I don't believe there is a salesman better than him.I'm satisfied with the new car & service I got from himI will strongly recommend him to all my people.

TionnaWilliams

May 20, 2013

Jose Ramos is very professional and friendly! Most of all he loves his job and has a great attitude. I would recommend him anytime to anyone who is on the hunt for a car.

ansontang

May 17, 2013

I came to Lexus of Englewood because I was stopped in front of it while waiting for a red light. When I walked in, I saw Roy Morris sitting at his desk and he introduced himself and the conversation began from there. Roy was extremely friendly and very easy to work with. He made sure everything was right and made the deal happen! I have never been more happy buying a car, and I don't think that I will go elsewhere in the future...I definitely will be back when it's time for a new car. Rudy, in finance, was a pleasure to work with. He made the deal happen for me, and I couldn't have been more elated to know that everything was taken care of by him. He even gave my fiance 2 coffee mugs!

lchen728

May 2, 2013

This is the second car we got from this dealership.Jose Ramos, our sales person, was very friendly and attentive. He was very willing to negotiate the price and has explained really explain everything we need to know regarding our car.Overall, we are very satisfied with him and the car.Make sure you ask for him when you visit this dealership.

visom

Apr 30, 2013

Joe was extremely kind! When I told him I wanted to wait two months to put down a bigger downpayment he understood and there was no pressure! i will be back! Also...each time I went to Englewood EVERYONE greeted me with a smile...wow what a difference between that dealership and Lexus of ROUTE !)!

Claudi

Apr 23, 2013

Peter Faltraco is very personable/professional and always such a pleasure to deal with. He has been my consultant before so I appreciate building the relationship with someone I know.My truck is always serviced ahead of the time I ask for it to be completed and Peter always keeps in constant communication with me.

KenSimon

Apr 5, 2013

Mike Ramos is the definition of excellent customer service. He has always exceeded our expectations. Mike is one of the main reasons we have continued to get our cars at Lexus of Englewood. Frank, Carmine and Chris have all been wonderful to us. The entire team have made us loyal Lexus customers. We are constantly recommending the dealership to othersKen and Andi Simon

jmeadow

Mar 27, 2013

On Friday my husband and I stopped by the Lexus dealership in Englewood, NJ. We were "just looking" and wanted to test drive the Lexus CT200h. We were directed to Mrs. Andrea Gizzo who took some basic information from us and within a short time we were in the car for a test drive. Andrea was a pleasure to work with. She was especially patient with me since I wasn't sure about this car. Despite the fact that it was past office hours on a Friday she took us for a 2nd spin in the car during which Andrea familiarized us with all the special features. I was then completely satisfied. Andrea was very knowledgeable and was able to answer all of our many questions in a professional way. On Monday the car was ready and after spending a few minutes with Lorraine settling up and going over some of the "add ons" we were passed to Marco who gave us a mini tech course on the operation of the computer and again made us aware of all of the car's inside and outside features. Contrary to our numerous past experiences with car sales people, this was a seamless and satisfying experience and we can highly recommend this dealership and the staff that took care of us,.

trisha0728

Mar 6, 2013

it was the best deal i ever made, customer service was outstanding and frendy The Sales Manager/Sales representative and Finance Deptwas outstanding. I love Lexus, that why this is my third time leasing with them and i hope to continue doing business with them in the futureI will surely tell the world about them. i will give them 10 out of 10The sookraj Family135 Pearsall Ave, JC NJ 07305

Brenon

Feb 24, 2013

Michael was very knowledgeable. I mentioned the warning lights/error messages displaying on my dash and he knew exactly what the problem was and that this particular issue was covered by the manufacturer, even though my warranty had expired. Michael was notably calm and cool throughout my contacts with him, even though he was clearly very busy. I was given a choice in what loaner car I wanted and was offered refreshments. A great experience overall.

Pawel062

Feb 10, 2013

Their service is beyond excellent. They help you from every stage of the purchase from selection of the car to driving it home. Not only that they go above and beyond including helping set up service appointments for Lexus customization and performing recalls. They are willing to pick you up at any stage and work with you no matter how small the request. This will be my third car here and the level of service has still not changed. It has only got better

mdfrancis59

Feb 4, 2013

The experience I had at Lexus of Englewood was a good one. It shows that all Lexus dealerships are not built the same. Great service department and great employees who work to make your experience amazing.

SanNorm

Feb 2, 2013

My service is always what is explained in advance. No surprises.All employees from valets to cashiers are very customer friendly.I like always having the same customer rep. Mike knows me and my car needs.I own my car and travel long distances alone. I trust the car will be at optimum performance level for me

MirnaChavez

Jan 30, 2013

The moment you pull in to "The Service department" through the automatic doors, the staff at Lexus of Englewood are very professional and courteous. Michael Ramos, the service consultant is very knowledgeable about the cars. He always listen patiently to the needs of his customers and returns the calls in a faster manner. He accommodates the needs of my car with my schedule and efficiently has my loaner ready to avoid interruption with my activities. Mike is a great access to the "Lexus Of Englewood" because with his attitude and excellent personality the customers will always come back. Grace, the receptionist at check out is so polite and always with a pleasant smile. It is a great pleasure to see her behind that desk taking care of all of us and no matter how gray the day is, like today, her smile brighten the whole receptionist when she ask you "how can she help you" and after she finish taken care of you she continues to wish you a safe trip home with a bigger brighten smile. Congratulation to Lexus of Englewood for having such a great team, I always recommend this dealer to my friends and speak highly about Mike Ramos and Grace

LennyEpstein

Jan 26, 2013

Excellent customer service & delivery was made easy.I would highly recommend Mark Harding, Mitch Patlock & Carmine DeMaio.They are a great team & I can't wait to lease another car from them.

ezcruzn

Jan 23, 2013

We have been Lexus owners for almost 15 years and what made us stay with Lexus is primarily because of the Service Department. We would like to single out Michael Ramos, the service consultant with whom my wife and I always asks for when it is time to service our car. Mike always seems to know what we need done with our car including and up to making sure that we get a loaner car. At the end of the day, other than performing the required service, the car is clean and the tires checked. Grace, the check out person is very personable and always greets you with a smile. We firmly believe that a car is only as good as the service it gets and the Lexus Englewood Team is a good example of this. I only wish they'd bring back the cappuccino.Mr. & Mrs. Cruz

meininger

Jan 21, 2013

Everything about our experiance at Englewood Lexus was perfect. Alfredo Carratala our Service Consultant worked with us as we needed a few items on our 2004 Lexus LS430 taken care of. We had first spoke over the phone and discussed the work to be done and the cost associated with that work.When we dropped off the car Alfredo took care of us right away, he had a loaner ready and we were out of there in 15 minutes. He stayed in touch with us during the repair and than let us know it was completed. When we picked up the car everything was exactly as he had stated, the car was washed and we were very pleased. I would highly recommend the dealership and we will continue to use them in the future. Aldredo, thank you for all your help!

marylu949

Jan 18, 2013

The staff at Lexus Service at Lexus of Englewood is invariably professional and courteous. From the receptionists to the service consultants, people are knowledgeable and cordial. I particularly want to compliment Michael Ramos, the service consultant with whom I work on a regular basis, and Grace, the lovely woman who handles all of the checking out. To work with each of these people is to forget the inconvenience of scheduling a turn-up and arranging for a loaner car. They make the experience painless, even delightful.Marylu A. Coviello

PFCole

Jan 17, 2013

I booked my appointment through my sales representative and upon my arrival was greeted and treated with a warm and friendly staff. I met with service consultant Alfredo and was given the option of waiting for my car or borrowing a loaner. I chose the latter and was given a 2013 ES. The staff was professional and friendly. I would definitely go back for my next service. I was truly impressed by the overall atmosphere and feeling of being a part of the Lexus family. I must mention, I do not live in New Jersey, but felt I had to come and see Lexus of Englewood. I've been to Lexus dealerships on Long Island and New York City and Lexus of Englewood surpasses them all. Last but not least, breakfast treats were great!!

pookpook22

Jan 16, 2013

Michael Ramos is an excellent service consultant. He is a very friendly and willing to help customers when needed. When sales are going on Lexus does inform there customers about it.

KALABU1

Jan 4, 2013

Bobby and Alfredo worked great to together to provide me with excellent service. They took care of mistakes that Tri County Lexus weren't able to fix. Great Service Highly Recommend

sundara r ganti, MD.

Jan 2, 2013

Michael Ramos , in an excellent , friendly , reliable service consultant, i knew him for 5yrs. I reccomend him very highly . also michael is very knowledgible, about the cars. he also explains in detal , all the issues. very prompt , in repling all my phone calls. Sundara ramaiah GANTI, MD.

mikepeltz

Dec 30, 2012

I purchased my ES350 from Lexus of Englewood and have had all my service needs taken care of at this dealership. My most recent experience was the 75,000 mile service and I'm pleased with all aspects of the visit. As always the work that had to be done was explained in detail and all of my questions were answered. The work itself was completed in a timely manner. Michael Ramos deserves special mention for his knowledgeable, helpful and courteous attention throughout the years of my being a customer. I never miss an opportunity to recommend this dealership for both the purchase and service experiences.

Hamilton Leach

Dec 29, 2012

12/20/12This was my first exposure to Lexus of Englewood, having purchased my 2009 ES 350, with 16,700 miles, elsewhere in July, 2012. My first call after the purchase was to Lexus USA to establish for their records that I was the new owner. Because the car is still under the original Lexus warranty and I wanted to establish a dependable dealer/service relationship that would last through the balance of the warranty period and into the "extended" warranty period which I plan to purchase in June, 2013, my second and subsequent calls were to various "local" Lexus dealers' service departments - including that of the dealership where the car was origninally delivered new in 2009 and subsequently serviced. My questions during these calls involved: a) their protocals, particularly appointment scheduling and loaner car availability; b) how I might expect to be treated given that I didn't buy the car there and c) pricing for certain items, e.g. oil changes, pads and brakes. Lexus of Englewood's answers were prompt, specific and straight forward: pricing was what I considered reasonable and further, I should expect to be treated as if I had purchased the car from them.The primary reason for this first visit was the 20k mile service - oil change, tire rotation and general check up as per Lexus' specifications. In addition to the requisite items, I had a list of other questions about a variety of operational items. Peter Arriola, the Service Consultant assigned to my appointment, managed the "in-take" process with me efficiently, clearly - with detail - and very patiently, including at least one walking "tour" with him out of his office to my car to inspect and then explain how the mechanics would assess one of the operational issues I was raising. We completed the in-take in about 25 minutes, afterwhich I was in my loaner car and on my way my appointments.My car was ready when promised. The receptionist staff couldn't have been more cordial or friendly. Peter was there to personally review the work with me along with providing a detailed, point-by-point, written summary for my records. The bill was exactly as stated. There were no attempts to "up sell" any additional parts or service. HE DID REMIND ME to come back as soon as was conenient for myself and my wife so that one of Lexus of Englewood's Valet staff could provide us with a courtesy review and answer our questions regarding all of our car's features. In essence, they will provide us with what is their "new car delivery" services as if we were purchasing the car from them. Clearly Peter and Lexus of Englewood are meeting - and exceeding my expectations. Many thanks to all involved!Hamilton Leach

chrisglor

Dec 28, 2012

Dick handled my needs and help with picking out the car I purchased. He help in finding the correct color and everything went smooth and so on.

rozanna

Dec 27, 2012

wonderful service, friendly atmosphere, good price. mr. Dick shaw who handled our account was a wonderful sales person who made us feel very comfortable and we feld very relaxed while making this important decition of purchase.

mummy123

Dec 26, 2012

I have used Lexus of Englewood for 8 years, ever since I bought my car and was always helped by Mike Ramos. He's great. Always good advice, takes care of all problems andI can trust him. One time recently he was not working when I brought my car in for servicing and Alfredo Carratala took care of me. He too was very good.I definitely recommend Lexus of Englewood. They are not cheap, but give wonderful service.

awhiteelephant

Dec 26, 2012

Prompt and efficient service. Purchased tires and all weather mat. Process was smooth and timely. Good and pleasant attitude from all staff members will make me consider returning to this dealer for future services.

realtor5

Dec 26, 2012

Last week I leased my third Lexus RX 350 from this dealership.Bobby Rodriguez is a thorugh professional. He is fair, courteous and respectsthe customers time and intelligence. No presuure sales here! He understands my requirement and offers me the best possible deal with the right car and options.No buyer remorse or regrets in dealing with Mr. Rodriguez and Lexus of Englewood.The checks and balances the dealership has in place after you have made your deal alsoinsure that the customer is treated fairly and completely satisfied on his purchase.Buying or leasing a new car has never been so enoyable and easy!!My best to Bobby Rodriguez and the team at Lexus of Englewood!Kumar C.ShingwaniExecutive Vice PresidentFirst Management Corp.

mpandya1979

Dec 26, 2012

Mark did a good job showing me the vehicle and being up front about the leasing process. I would overall recommend Mark and Lexus of Englewood.

youngk717

Dec 19, 2012

Stephen is the best genuin sales man!!He gave me reasonable price and explained everything about my new car. This guy knows everything about lexus.Thank you Mr. Ham... I would purchase next car from him.

bbook

Dec 14, 2012

Just bought a new RX 350 and had a great customer experience. I worked with two reps Mark and Bobby who were both accommodating and informative. This is my 3rd Lexus and I will most likely be returning in the future. If these two guys are still working there I would highly recommend working with them.

gcepstein

Dec 14, 2012

Mark and Mitch were excellent to work with and made sure that the new car buying experience went very smoothly and quickly. They came through on the price that they promised and delivered the car in a very timely fashion. I highly recommend their expertise.

Apress18

Dec 13, 2012

Both Dick and Mitch worked hard to get me the exact car I wanted at a very fair price. They are professionals in the best sense of the word. The car was introduced to me by Jonathan who was patient and knowledgable. Rudy Ivie handled the financial aspect of the transaction pleasantly and efficiently. A very positive buying experience. I would highly recommend this dealership and its people.Alan Press

rrs1985

Dec 11, 2012

The best Sales man i never seen.i feel so comfurtable all the time.price was amazing and the best thing was service. he treats me like his family what can i say more. his just more then fantastic!!i will go again after 2years to get new IS350!!

cmmoliver

Dec 10, 2012

Great experience with Englewood dealership and Joseph Binetti. Joe went out of his way to accommodate our needs and get us a great price on a CT Hybrid. The dealership was overflowing with customers but that did not affect the service we received- which was excellent. The reason the dealership is always busy is because they truly give great service and prices.

eileennj

Dec 9, 2012

This dealership makes buying a car easy and comfortable. Courtesy is a high priority here. They pay attention to your preferences and try very hard to please.

Franca

Dec 9, 2012

Last month I was unfortunately displaced and my Lexus totaled by Hurricane Sandy. In the past couple weeks I have been to Lexus dealerships throughout NJ and PA - however the service I received from Lexus of Englewood, specifically Johnny Guzman was incomparable to the others. He was extremely accommodating and went out of his way to ensure my satisfaction. In addition Dave Vallejo also took his time to go over the vehicle's navigation and specs I was not familiar with beyond the dealership close hours. I would certainly recommend this dealership and their superior service to anyone!

Jill William

Dec 4, 2012

Mark was very accomodating, going out of his way to ensure my satisfaction. Having used several other Lexus dealers in NJ, Lexus of Englewood is far and above the best experience all around.

Ronnie wiener

Nov 30, 2012

Steven ocampo was our salesperson. He conducted himself in the most professional and acccomodating manner. He was completely informative and responsive. Recommed him and dealership without question.

iraepstein

Nov 27, 2012

My review is because everything about the dealership is great, including my salesman who is not listed above, Mark Harding. I would certainly recommend this dealership.

ElenaMarie

Nov 25, 2012

I just purchased my second Lexus from Lexus of Englewood. My salesman was Joe Kandil, along with Michael Maxx. These two men were outstanding in being professional and courteous to me. They made certain all my needs in a car were taken care of. Joe Kendil went out of his way to locate the perfect Lexus for me. I am extremely satisfied and happy with my purchase. I just love my Lexus. I loved the first one too, but this new one topped it off. I have recommended this dealership to several of my co-workers who were looking for a Lexus. This dealship goes beyond the limit to satisfy their customers. Keep up the good work.

pcurve

Nov 23, 2012

I've bought new cars from this dealership and have been going to them for years for service. Ever since they opened up the large service facility, I have caught their service advisers being dishonest about the work that need to be done on several occasions. As someone else already pointed out, if they say you need new brakes, I highly recommend you get second opinion. Unless your brakes are baking screechy sound from wear-pin hitting disc, you have plenty of time to get second opinion. This is highly lucrative service for them as they will usually pressure you into cutting rotors. Several hundred dollars in labor charges alone to cut 4 rotors and change 4 pads, which can all be done in less than an hour. Also watch out for wheel alignment job that is not needed, as well as "suggested" spark plugs change at 60,000 miles as part of 60k service. Guys, just look at your Lexus service manual. Very few models require spark plugs change at 60k.

ukgidwani

Nov 23, 2012

Mark is a wonderful salesman - relaxed, professional and not at all 'pushy'. Juan did a great job in explaining all the gee-whiz technology. Would definitely patronize this dealership.

Asim Bhatia

Nov 19, 2012

I just bought a Lexus ES 350 from Lexus of Englewood. I was very impressed with their willingness to work with me on finalizing the price and also taking the time to go through everything even after dealership close hours. Alton and Mark were very helpful on the sales side and Rudy helped us understand the financing and the docs. All of them did a great job.

hiteshpatel1116

Nov 5, 2012

Reason for Visit: Sales (New)I recommend this dealer: YesEmployee(s) Dealt With: Joey Rudovic and Joe kandilMy Review of :Lexus of EnglewoodWe could not be more pleased with our buying experience at Lexus of EnglewoodJoey rudovic and Joe Kandil at Lexus of Englewoodwasprofessional,courteous, and helpful. The manager, Joey Rudovic and Joe Kandil, was personable and knowledgeable.If you are looking for a new or used Lexus, look no further than the team at Lexus of Englewood.I Puchashed pre-owned 2010 Rx 350 over the phone without visiting dealershipI was fortunate enough to work with a very professional salesman manager in Joey Rudovic and Joe Kandil. Both was extremely patient on the phone and answered all my questions without question. I expected the usual sales pitch and run around I had experienced at other dealers but not so with this young man. He made me feel very comfortable. I purchased a Pre-Owend 2010 RX350 and absolutely feel like I was treated very fair with both the Pre-owend vehicle price and the trade in value of my car..and they Delivered Rx 350 at my work and paperwork...I would recommend Lexus of Englewood to anyone

Sammy coz

Nov 2, 2012

This is my third Lexus I have leased from them so that should speak for itself. From the sales staff to my service guy Mike Ramos everything has exceptional. I always recommend Lexus of Englewood to all of my friends.

yarabo3

Oct 27, 2012

Best dealership in New Jersey! I was recommended by my friend and it was worth traveling from New York City. I knew what I wanted (RX 350) and Steven Ham made it happen. The customer service at Lexus of Engelwood is unique and relaxing. There is no hidden fees and Steven Ham will help you through out the process. I visited many dealership in the past but nothing would compare to this dealership. Bottom line... if you want to get the best deal and someone who cares about you through out the process visit Steven Ham!

temporary0314

Oct 26, 2012

The staff was very knowledgeable and friendly. Everybody said hello! Mark was not pushy which I greatly appreciated. I visited the dealership 3 times before making my purchase. He spend a lot of time with me. Lastly, the team that went over the car with me (David) after the purchase, was very helpful and patient.Thank you!!!

jfmagrogan

Oct 25, 2012

I had a very positive experience at Lexus of Englewood. My sales consultant, Mark Harding, was extremely helpful and knowledgeable about the cars. I was not sure which model to look at when I walked in, but Mark spoke to me about what was important to me and we eventually settled on a test drive of the CT 200h. I really enjoyed the feel and ride of the vehicle. However, I was not ready to decide, and spoke to Mark about this. He was understanding and did not get pushy like many over-zealous car salesman do. Once I am ready to make a decision there is a very good chance I will go in to speak to Mark again.

Spencer Lee

Oct 13, 2012

It was predestinated to meet Stephen Ham in an ephemeral 3-hours and I decided at the propitious moment to buy the Starfire Peral 2013 RX 450h (as other dealer did not have such color). The service has been better than I expected from my reading of over-all rating on this dealer. The post purchase service was also satisfactory as I did not have enough time to learn everything on this complicated new car when serviceman delivered the car to my home. Steve even showed me how to transfer my favorable music in my previous Lexus SUV (which had capacity of 6 CD) to one USB drive so that I can still enjoy them while drving this brand new, and gas-saving Hybrid SUV. I highly recommend the readers to go visit the Dealer and ask for Stephen Ham.Spencer Lee

Shelz Diaz

Oct 11, 2012

My husband and I went to Lexus of Englewood because we found a 2009 LX570 on the internet. We went just to look and see what they had. The sales man we were greeted by was Joe Kandil. Great personality, great smile, full of information on the vehicle we was interested in, but arent they all like that. lol. Anyway, long story short, we ended up agreeing to buy this LX 570 if they could get it exactly how we wanted it. It was a used vehicle and he promised it would be precertified, and that the brakes, oil change, wiper blades, tires, floor mats, and anything else would be replaced, and to polish a few scratches out of this SUV, where you would not be able to see they were ever there. I did not believe he could deliver this vehicle in a almost perfect condition, so I agreed, and gave a deposit, with the understanding that my deposit would be refunded if I was not 100% satisfied. Well, the next day, I could not believe my eyes!! This SUV LX570 vehicle I seen yesterday was precertified, and everything he promised was done. Basically the vehicle was precertified with an additional 50k miles/3 years warranty bumper to bumper. We left with our new SUV that night very happy. Joe Kandil did make a comment to me especially that he comes with the SUV for 3 years. So... Today, Oct 11, 2012. I wanted to see if he would live up to his promise so I called him saying that I heard a squeeking sound in the morning when I started my SUV, and my husband said it was the fan belt, so Joe said bring it in, and we will replace it. Of course, I didnt believe him, I just knew it could not be that easy. I have heard that all before when purchasing a used vehicle in the pass, but again, I came in, I was greeted by Michael Maxx the Sales Manager, who asked me why I was there, he told me no problem they will just replace the fan belt, Michael Maxx gave me keys to another vehicle to hold while, they were working on mine. I then seen Joe Kandil, who asked if I was taken care of, and I said yes, so told me great, Ill call you when we are done. When I came back to Lexus of Englewood. My fan belt was replace as promised, they even polished my vehicle. I was not charged a dime, no questioned asked, no hassle, it was really that easy!! I have to say, if you are planning on purchasing new or used, and you like Lexus. First of all go to Lexus of Englewood, ask Michael Maxx where Joe Kandil is and be ready to buy a sound and reliable vehicle. Everything Joe said was going to happen, happened, and he also mentioned a few times, its always good to just be upfront, and only agree on what you can honestly deliver. If in the future, my husband and I go to purchase another Lexus, it will definetly be from Lexus of Englewood, and the sales guy will 100% be Joe Kandil. I have never had such a wonderful experience buying a vehicle in my life. He is honest, and delivers his promises!!! This is a first for us. Thanks Lexus of Englewood!!!

allcity

Oct 9, 2012

I Only went to this dealer for maintenance for past 3 years. I always did what they advised. 5000 miles check ups followed by 200dollars more expensive 15000 miles check ups. Latest, they told me I need whole brakes changed, front and rear, costing about 1,300 dollars. I don't know why they didn't pick this up my earlier at the regular maintenance in September that I just did and paid 295 dollars. I usually trust dealers but I feel like they didn't do their parts of checking my car when they just charged 295 dollars for an oil change. Claiming I went to different place, ... no, for the last 3 years, this delaer is the only place I went for maintenances. If dealer is going to charge 295 dollars for oil change then they should have found out my brake problem and did more thorough job and should have let me know then. Not when I bring the car in because it has other problem and telling me I need to change whole brakes. My final advice is don't do extra service, apparently, they don't see the problems anyways until it's too late. Just do minimum oil change service at this dealer. Only 1 courteous and professional person who always has the most wonderful smile is Gracie.

peterrandell01

Sep 22, 2012

As soon as you pull up to the dealership, you feel important. We had purchased an IS 250 from Johnny Guzman about a month ago. After driving it for 2 weeks we decided to trade it in for an ES350. Johnny could not have been more patient in putting us into the car of our dreams. From Mike Santos in service, to Johnny Guzman in sales, to Joey the sales manager, they could not do enough for us to keep us satisfied. I would not hesitate to recommend this dealership to my family and friends.

marg1848

Sep 8, 2012

She is present to work with trade in my auto. We have visit two dealership I did not like Ramsey dealership and we can not agree with trade in value/ES 350 2012 so we walk out. Thank you the deal failed because we were looking for Hybrid CT200 Due to my price range no one suggest ES 300H is more comfortable until we find out ES300H ourselves in cars.com. Andrea Gizzo she was very patient to work with customer's request. All new cars come with option no other choice unless you wait three month or longer. We like the car so far.

daristotile

Sep 8, 2012

I thought Mr Martini was very friendly and helpful. I liked making a deal with him very much. I thought he was fair and understanding. Greg who handled the paperwork was also very nice. He gave me lots of important information. I was very satisfied with my interaction with him. I can't say enough about the young man from the Dominican Republicwho explained the features of the car to me. He couldn't have been more patient.I believe I spent an hour with him and he was quite willing to spend as much time as I needed. The dealership was very efficient and had my car ready with half a day's notice.Anthony D'Aristotile

shamar

Aug 22, 2012

yes i recommend this dealership best experience every good people friendly, thinking bout going back there in the future. for another trade in. i felt like i was at home.gave us food water you name hands down i think this is the best Lexus dealership i have been to. the end hahahaha :-)

sk15ilz

Jul 2, 2012

After explaining my situation to Ms. Gizzo and Mr. Myrie, They worked diligently and within days they put me in the perfect automobile at the right price.

THuang

Jun 1, 2012

Steven Ham Excellent sales person to work with, very helpful.Vinnie Calautti Excellent delivery and explanation of RX 450h Lexus all function.Highly recommend this dealership.

N C McKinney

May 29, 2012

The service representatives are always friendly and courteous . I love Grace at the check out desk. She is always very cheerful and kind. She makes my experience very pleasurable. My only concern is that the guys should pay closer attention to the amount of gas in the Loaner cars. Today the loaner paper said 1/2 tank of gas, when it actually had about 1/8 tank of gas. But overall I love my Lexus of Englewood service center. I will not take my SUV anywhere else , unless I'm on a trip and need work.

wendyshen123

May 28, 2012

My sales person is very professional and great follow up. He explained all the lease term and conditions very detailed and professionally. I already recommned a friend to go to Stephen for any new car need. I will recommend more friends to Stephen, too.

gar54y

May 13, 2012

i went into the dealership looking for car and drove away in my new Es the same day. Joe was extremely knowledgeable about all of the little differences between different packages for the ES I was interested in. Courteous and friendly, with no pressure, Joe guided my consideration in balancing the nuanced differences of features available on the limited touring edition I really wanted (I really wanted the special saddle interior)and the premium luxury packages available on other models in which the interior I wanted was not available. My wife and I were so impressed with the dealership, the stock and the deals, we actually bought two cars that day, the ES for me and my wife looks forward to picking up her new RX-350 this Thursday.

leani46

May 1, 2012

The dealership and salesman were wonderful to work with. We were very please with our lease. Everyone was very helpful in showing us all the technical things on the car.

Ileme

Apr 20, 2012

The best people I have ever encountered. Mr. Arreola thru the years have proven his professionalism and care for the customers and Gracie has been a great pleasure to deal with her, always courteous and discreet. Thank you

gp11259

Apr 4, 2012

My experience at the dealership was very warm & friendly. My questions were ansered quickly. Andrea was extremely knowledgable about the car I was interested in. I actually feel like we bonded and would actually call her very easily at any time. I was extremely happy with Andrea and my experience at Lexus of Englewood.

goyanksgfs

Apr 1, 2012

Friendly, Couteous,fair,and great integrity. Was able to conclude a deal on a new 200 CT with no problems. They delivered what they said they could do. They were real gentelman in the way they conducted themselves and bring great distinction to their dealership.

JAGAGARIN

Mar 23, 2012

Steven Ocampo is soft-spoken but from the very start, he can assure you that he can extend the best dealership experience that you can have from car dealers. Steven is not typically a salesman. He becomes a personal friend while you keep talking to him. I wish all salesman are like him.

amendillo

Mar 14, 2012

I went shopping at three Lexus dealerships when buying my new ES350 and Lexus of Englewood treated me the best by far. Everyone from the Receptionist, my Sales rep, Sales Manager and Financial Service rep were fantastic and very easy to make this deal with. There was no pressure into purchasing the car on the spot like at the other two dealerships. Alton was great! Alton showed me all the available colors they had in person in their lot and went over every technical gadget the car had. He worked with me getting my monthly payment just where I wanted it. Alton was never pressuring and is sincerely a great guy. Patrick Genova came over during the deal and he was super nice. Never once was he pressuring to close the deal or trying to force me to leave with the car that night like most Sales Managers do after speaking with the Sales Reps. They both made sure I was not only comfortable with the deal but that I was completely happy and satisfied with my new car choice and color. Bob Pellecchia was the Financial Service rep and was also a great guy who helped the deal go as smoothly as possible. After all the paperwork was completed they had a service tech sit in the car with me and setup everything! Every setting and detail you could imagine. I would have never figured that all out on my own or from reading the book, who has the time? I will never go to another dealership every again. Besides rolling out a red carpet when I got there, I was treated like I was more than just another sale to them. I was treated with respect and treated more than fairly. I definitely give this dealership the highest rating possible!!!

vamshidhar

Mar 9, 2012

We went to the Lexus of Englewood on an unscheduled visit. We just wanted to test drive the new IS 350 and ES 350 at this dealership. We walked into the dealership and were greeted by their very very friendly staff. We were introduced to Mr. Steven Ocampo and he did a fantastic and a great job in helping us decide the right car. We were NEVER forced and were never pressurized. Mr. Steven Ocampo did a Truly OUTSTANDING job at helping us at every step in arriving at the right decision.We walked in and walked out of the dealership with a wonderful experience and a fantastic car.We would like to thank Lexus of Englewood and Mr.Steven Ocampo for a truly outstanding experience we had at the dealership.I would recommend anyone looking to buy a Lexus to go to this dealership and ask for Mr.Steven Ocampo.

ekdesignsva

Mar 5, 2012

I visited Lexus of Englewood to trade my old car to lease a new Lexus. Stephen Ham was my sales person and he provided me with outstanding service through out the deal and I walked out with a brand new Lexus in short time. I really satisfy with the price, the car, and the services. Because of the associates of Lexus of Englewood, specially sales person Stephen Ham, it was my best car buying experience. I would recommend the Lexus of Englewood to everyone and I would go back for my next car.

goldywhadwa

Mar 5, 2012

Im buying and leasing car from last 10yrs , But never dela with Such a nice person and Dealarship ,Whoes cares about Customers , 1 of the Best Sales Man i ever met Mr Stephen Ham

grape23

Feb 25, 2012

I felt comfortable to decide my car and he was very professional...this is my second lexus car...l will keep buying lexus car.thanks

Maria8

Feb 16, 2012

I can't say enough about the outstanding professionalism and care demonstrated by the team at Lexus of Englewood. They turned my first car experience into a positive one after unsuccessful negotiations at other local Lexus dealers which made me start to lose hope. I owe a big thanks to Andrea Gizzo (sales) who did an exceptional job in helping me through this entire process. Lorraine McKean and John Panagia (finance) went above and beyond to get the right price and make this happen for me. If it wasn't for all of them I would not be driving my new Lexus IS250 AWD. Rafael did a great job patiently explaining the car features at delivery. They set the bar for excellent customer service!!!

vyan333

Feb 12, 2012

My dealer was Stephen Ham.He is very professional and honest.The deal was done over the phone and when I came ,was signed with no game,with very good price,without waist my time.He explained everything in details.It was the best experience in my life to lease a car.

skogos

Jan 29, 2012

They gave me a very good price, no games, no gimmicks.They did not change the deal.They did not waist any time.They explain everything in details, and were honest about everything.They knew what price I wanted and they found the right program to meet my need.I buy a car about every 3-4 years, this was the best experience I ever had.

hyupgong

Jan 25, 2012

Stephen was very professional and extremely honest in his presentation. He helped with explaining details of the car, including the navigation system. Also, follow up with me after I picked up the car if everything was satisfied?I'd recommended everyone to purchased the car from this dealer and if you ever have chance to see Salesman Stephan, two thumbs up!!!!!!!!!!

Jpezzuti

Jan 21, 2012

Was in the market for a pre owned gs 350 awd not many dealers had much gs to choose from englewood Lexus had 3 which two were in my price range. Looked at a 06 fully loaded first then took the 08 they had. After working with salesman joe binetti we came to a fair market deal on the 08 and I took it home that day. I look forward to dealing with englewood Lexus and if I am treated like joe binetti treated me we should have a long relationship!

lee-inny

Jan 21, 2012

We went there to just look at the cars.Because we weren't 100% sure if we want to buy a new car.Luckly, we met Mr. Ham and he helped us finding a perfect car!Everyone there was nice and our sales rep, Mr. Ham was honest and polite.We would recommend this dealership to others and definitely go back when we need to buy a new car or want to upgrade.

DonnaCug

Jan 19, 2012

I almost gave up on leasing a Lexus. It is a shame I live in Ramsey and was not comfortable working with the Lexus dealership in my home town. Thank goodness I made the call to Lexus of Englewood. What a world of difference I felt there was between the two Lexus dealerships in the manner in which the process of interaction to lease a car was.I was fortunate to be connected in Englewood to a salesman named Dick Shores who has to be one of the nicest car salespeople I have ever had the pleasure to work with. Truly a gentleman. What I was most impressed with was the fact that he listened to my needs of where I needed to be as far as mileage and payments and came up with solutions that would work for me. In consummating the deal I also sat with the director of finance John Panagia who also worked with me to secure every aspect was where I was comfortable. I cannot say enough of the very friendly but very professional manner in how Lexus of Englewood conducts their business. Bravo to the management in making Lexus of Englewood a great place to buy or lease a car.PS...I love my new car....:)

gatsikj

Jan 18, 2012

My wife and I spent two days looking at different options as to what our next car would be. We had been looking at smaller SUV's assuming that we would like toe ride better. As we were presently Lexus owners no other car felt right. Finally my wife said let's go back to Lexus. I was hesitant because I thought they would not have the right car for us and the right price. We went there anyway and had the good fortune to work with Joe Binetti who had us test drive two cars and we fell in love with the IS250 AWD. We then told him our budget and after some period of negotiating we were able to reach a price that we were both happy with. Within two hours we left the showroom with our new car and we are absolutely thrilled.

joshury

Jan 18, 2012

This is the second and third lexus we have bought form this dealership. Carmine Demaio, Chris Vasallo and Joe Binitti were outstanding. All three of them made my wife and I feel completely comfortable. At no point did we feel pressure to buy. When our lease is up we will be going back to lexus of Englewood for two new cars. Hopefully the three of them will still be working there. They made our experience enjoyable.

mcolona24

Jan 3, 2012

Lexus of Englewood went to great lengths to accommodate me when I came in ready to buy! There service was impeccable and Joe Binetti was quite possibly the best salesman I have ever come in contact with.

EnviroEsq72

Jan 1, 2012

I can't say enough about my experience at Lexus of Englewood. This was my second Lexus purchase (I lived in a different state when I made the first) and certainbly did not have the same experience at the other dealership. This team was amazing! From the sales manager Joey to the finance specialist Bob...not to mention my most excellent sales guru Frank and the man who taught me all about the in's and out's of my new car, Vinny, I was just blown away. Even team members I was not dealing with directly were friendly and hospitable. I could not get over how the team at Lexus of Englewood went out of the way to make me feel like I was becoming a member of their family--and even took a picture of me with my new CT200h! They went over everything in the car when I picked it up and I mean everything. I can't get over how absolutely curteous everyone was and I can't wait to tell others to go there to purchase a car. And all of this great service went on not only at the end of the month of December (the 30th/31st), but the end of the year with tons of other customers milling around looking to possibly make a purchase as well. Kudos to the team at Lexus of Englewood!!!!

born2scrap

Dec 29, 2011

Steven made not only my first visit to Lexus but my first Lexus purchase GREAT. From the minute you walk into the dealer, you are made to feel comfortable. Not that pushy fake sales talk that I have gotten from other dealers. He talked to us like he knew us forever. That is what a great salesman does. He explained our options in FULL detail. Didn't rush us on the test drive. Allowed both myself and my husband to drive the car local and on the highway. Driving these two locations helps you get a better feel for how the car handles.He explained all options and packages and knew we where not there to waste his time or ours. He got right to business and we were able to work out a deal! I am extremely pleased with my dealing with Lexus of Englewood. I look forward to being a loyal customer.

elm07

Dec 25, 2011

We were very happy with the person attention that Steven Ham offered us from the beginning and throughout our leasing process (December of 2011). He carefully explained how our existing car would be turned in and what effect this would have on our next vehicle's price. Further, he was very dilligent with all paperwork and his staff was forthcoming in making our visit comfortable and speedy while not ignoring the techinical details of our new vehicle.

polaris80

Dec 24, 2011

I've purchased two vehicles from Lexus of Englewood so far, and it was one of most friendly and honest dealer I've dealt with. Sales Rep, Mr. Ham was very knowledgeable and courteous. Not only I got the best price in North NJ area, but buying experience was very smooth, and hassle-free. If you are in shop for Lexus, I would definitely recommend Mr. Steven Ham as Sales Consultant.

svidela

Dec 21, 2011

I entered the dealership and I was welcomed by the Valet & they were so accomodating about parking my car. They showed me the way to the receptionist who set me up with Andrea to possibly lease a new lexus IS250. She was so great, helpful, & overall was very patient with me. When I finally decided to purchase is it that same afternoon, I met with Mitch who helped me seal the deal. The following day I came in to pick up my car and Andrea came in on her day off to finish all the last minute paper work. I met with Bob the finacial director and he was a pleasure to speak to. Last but not least, Steven showed me all the technical aspects of the car, installed my contacts, ipod etc. Overall, I had a great experince and I would recommend getting a Lexus at Englewood! They were awesome!!

Manojmehta

Dec 18, 2011

In a sea of glib car dealers, I am fortunate to have made the acquaintance of Rudy Myrie and Alton Howell. Magical moments are rare in our lives. I am indebted to these fine gentlemen for creating one such moment for my fiancee and myself by making the current Lexus commercials come to life. In doing so, they gave my fiancee a surprise she will never forget. From my first interaction with them in December, the two have been both accommodating and professional. While dealing with them, I got the distinct impression that they would go the extra mile to ensure I got the car I wanted at the price I needed without compromising on the overall experience.The gentlemen have reinforced the importance of building relationships when doing business; other dealers should take notes. Question is, will I consider Lexus of Englewood the next time I buy a car? The answer is obvious: Without a moment's hesitation!

jcstephanak

Dec 16, 2011

Went out of his way to ensure that we ended up on the car we wanted. Went the extra mile to find the color we wanted. Kept us up to date on progress of the delivery and timing

greiss_r

Dec 13, 2011

The sales representative and sales manager were clear and straightforward in working with me to come up with a deal on a new Lexus that worked for both of us, including the trade in of my existing vehicle. They were responsive and were capable of clearing explaining each of the numbers included in the transaction and how they were giving me value.

cabvasquez

Dec 12, 2011

Couldn't have asked for a better deal than the deal with Lexus of Englewood! Stephen Ham is the Man! This Visit Was Truly Outstanding!

MirLopez

Dec 12, 2011

Andrea Gizzo was great. Ms. Gizzo was very attentive from beginning to end to make sure that everything was right through the delivery process. I would recommend her to anyone interested in purchasing a Lexus.

alteregonyc

Dec 6, 2011

After an extensive web search and speaking to approximately 10 Lexus dealerships in the NY/NJ area, I got the impression that Jim from Lexus of Englewood was most straight-forward and earnest. In each step of my purchase of the new 2011 Lexus ES 350, the Lexus of Englewood staff was friendly, professional, and extremely courteous. This was, by far, the easiest car purchase ever. Oh, and we got a fantastic price on the Lexus, as well. We are very happy with Lexus of Englewood.

ShanaPangione

Dec 5, 2011

From the minute me & my husband walked into the dealership, we were taken care of. My husband has bought 3 Lexus' from Englewood & always raved about them. So when we walked in to get my first Lexus, I knew I was in good hands. Jose is an outstanding salesman & got me exactly what I wanted. He takes care of my whole family so I knew I could trust him! Bob (finance) is also extremely friendly & talked me through everything. I am SO happy that I went to Lexus of Englewood & that night, I drove away in a brand new 2012 Lexus IS250. Thank you Jose & Bob!

klee

Dec 5, 2011

Upon looking for a new car. I'm happy that I came to this dealership.Joseph was very helpful to me,he made sure all my need and wants were met when choosing a car. He did an outstanding job. I'm very satisfied with my purchase.Hope to do business again in the future.Thanks

MarieNicole

Nov 27, 2011

I first want to say that my family has purchased 3 cars within the last year two being Lexus and the most recent from Lexus-Englewood. Our experience with Lexus-Englewood was just phenomenal from start to finish. From the referral made by Jenny (the concierge) to our Sales Rep Andrea Gizzo and Manager Joey we had a terrific experience with Lexus-Englewood. I have never worked with a dealership that was so easy to work with and willing to get us in the right automobile. There was absolutely no pressure in making our decision. Our Sales Rep Andrea was happy to work within our needs to get me in a 2012 Lexus IS250. We drove the car off the lot last night and I am beyond happy. The finance manager Bob and Manager Joey Rudovic also worked with us to get a great deal. I wish to thank the people at Lexus-Englewood that worked with us to ensure an extremely pleasant experience.

pwsaraceno

Nov 20, 2011

I was able to conclude my vehicle purchase with Patrick Genova. I appreciate that he listened to my concerns and opinion. I also appreciate the professionalism in which this transaction was concluded. I have been wanting a Lexus for many years and am very excited to be picking it up tomorrow!

udgeen

Nov 14, 2011

I recieved great service at this dealership.Sales agent Stephen Ham was outstanding from the begining of our interaction until the end when I left with brand new Lexus RX.I would recomend him to anybody I know.Everybody else including the president Mr.Demio were alse very nice and respectfull to us.I wish him the best.

Know Way

Nov 11, 2011

Received excellent service and a complete and informative explanation of the entire purchase experience. Andrea Gizzo was a true professional in every step of the way. I would certainly recommend her to any potential customer..

cmiller319

Nov 5, 2011

The reason is that this dealership gave me back that amazing feeling I got when I bought my first Lexus . After many cars from Lexus I thought they were no longer interested in keeping up the original effort to keep customers happy , but after dealing with Lexus of englewood I STAND CORRECTED THEY GAVE ME THAT FIRST LEXUS FEELING AND IT WAS AND IS FANTASTIC .THANKS LEXUS OF ENGLEWOOD !!!

rrobertr

Nov 2, 2011

Both Michael and Gracie are the reason for my continued patronage. They are the pillars of Lexus of Englewood.Kudos to BOTH of them! I will keep coming back because of them. There professionalism, warmth and caring makes Lexus of Englewood an outstanding dealership.

Claire Togher

Nov 2, 2011

Probably the BEST experience we've ever had in purchasing a new vehicle (and we've bought MANY)!! Our salesman, Jim LaCapra, is the best. Jim is the consummate professional and gentleman: he is knowledgeable, accommodating, willing to go the extra mile to make a deal that WE were happy with and an absolute pleasure to work with. He didn't pressure us at all, but he went out of his way to find a way to give us what we wanted. Everyone in our household is thrilled with our beautiful new LEXUS. The great experience we had at Lexus of Englewood did not end with Jim. We were then placed in the very capable hands of Bob (financial services) who got us through the financing aspect of the transaction with hardly a whimper and many laughs. And last, but not least, there is Juan. Juan VERY capably and patiently instructed us in all the wonderful features of our new and beautiful Lexus and encouraged us to try some new features that we swore we would never use, but have now found we cannot live without!! All in all, an awesome experience.

eilataimage

Oct 31, 2011

Customer Service is fantastic. All of the employees are warm and inviting. Quality of work is great, I have no issues or complaints. Pricing is fair and I am comfortable with the facilities, they are clean and neat. I truly enjoy my experiences at Lexus of Englewood.

pjuvvadi

Oct 26, 2011

Looked at an RX350 advertised by this dealer on cars.com. very clearly mentioned that it was a Lexus certified. Called the sales, was shocked to know that I had to pay couple thousands extra to get it certified. They said that the advertised price was without certification, even though the posting on the website clearly mentioned that it included certification.I checked the website even today, 2 days later, and the listing remains the same.Thought I would see such false listings from non-reputed dealers, but not from a reputed lexus dealer.

RX Driver

Oct 25, 2011

Purchased a Certifide Pre-Owned 2010 RX350.Absolutely love it.We previously owned a 2003 RX300.Our salesperson, Michael Stella, was professional,resourceful, diligent and very patient while showing us a numberof cars and explaining all the benefits of each one.There was never any pressure to "buy the car right now".Buying a car at Lexus of Englewood is trulya pleasurable car buying experience.Thank you.

purpledoll2

Oct 20, 2011

I have had my Lexus serviced at Englewood Lexus for 8 years and have been very happy. I deal with one service consultant who is very knowledgeable and professional, Peter Arriola. In all these years of service only once or twice was there a minor problem after I got the car back and Peter brought the car right in to correct the problem. I will continue to have my car serviced by Lexus of Englewood. Also, when work is being done I receive a loaner at no cost and since I work and depend on my car, that is a very important issue for me.

gonzalu

Oct 15, 2011

This would be my second time working with PEter for unfortunate reasons: While I love the work he does and his absolute dedication to the very best customer service, it is obviously not good you see Peter :-) This time, a NYC Yellow Cab met up with my rear quarter panel. To make a long story short, the car comes back from the shop looking as new as it did the first day I bought it. Once again, Peter makes the experience seem pleasurable, if that can be said of a collision.I would not think of taking my car anywhere else for service or body work!Thank you Peter and team at Lexus of Englewood.

alesi0630

Oct 13, 2011

Lexus of Englewood service was very delightful Peter Paltraco the Collision Manger was awesome providing a high level of expertise and keeping me informed and at ease throughout the process that my vehicle was in great hands all turned out Perfect.I would also like to Thank Micheal Zearfus for all is help with all my service needs Lexus of Engelwood a great facility to take care of all your Lexus needs.Regards, Alesi

djp921

Oct 8, 2011

I have purchased all of my new leased vehicles from Joe Binetti and he has always provided me with excellent service. I always look forward to working with him when it's time for a newer model. Steve was a nice surprise and new to the dealership. He was extremely thorough when explaining all the newer features in the vehicle.

druno

Oct 4, 2011

Oustanding service from dealer is one of main reasons why I choose Lexus last 3 cars.Easy access, prompt follow up, and knowledge on job from employee is fully covered what I required from dealer. Their overall performance is most recommendable one among other dealers I experienced.

flourman51

Sep 30, 2011

I called to leave my car off service. Was told no problem. Left it at 2.30 pmwas called at 4.30 done. They put the car where i could pick it up after they closedas i was riding my bike and was going to pick up the car on the way back and put my bike in the car. When i returned on my bike the lot gentleman even gave me a bottle of cold water. Very nice people quick and accurate service.David JaffeFather of the cars owner.

davidp1227

Sep 27, 2011

My wife and I were not planning on buying a car that day, but Joe Binetti really did a good job with getting us a price that we really couldn't walk away from. Joe Binetti and Lexus of Englewood is the best.

raelin0809

Sep 22, 2011

I have been a Lexus customer for 3 years now. I leased a IS2008, exceptional car and went for a new one, got an IS2011. Jose was very attentive to what I needed in order to get into a new car... I had a wonderful experience with him as a Salesman and overall at the dealership. Their customer service is un-matched in comparison to previous dealerships.

Jhpark

Sep 22, 2011

Went to lexus of englewood for service couple of times great staffs and great service consultant ted i would recommnd to my friends and family to buy cars from here and service here

Ileme

Sep 20, 2011

This is my 3rd Lexus, I own a 95 300ES, 2003 300ES and 2006 250IS and looking forward to 2012, Mr. Arriola, Adrian and ladies at front desk ROCK!!!More than a satisfied customer, always helpful professional make my tedious car problems a holiday, thank you very much. AM

Angie Nguyen

Sep 19, 2011

I HAVE A 2007 RX 350 WHICH HAS BEEN SERVICED BY ENGLEWOOD LEXUS; UNTIL 2 YEARS AGO, I WAS REFERRED TO MR MIKE RAMOS AS MY SERVICE CONSULTANT. MR RAMOS IS VERY PROFESSIONAL AND KNOWS HIS JOB VERY AS WELL AS HE UNDERSTANDS THE NEEDS OF HIS CUSTOMER. I RECOMMEND HIM FOR ANY FUTURE PROMOTION. HE WELL DESERVES A STAR. ASK FOR HIM WHEN YOU GO THERE.

rbellina1

Aug 17, 2011

Lexus of englewood service department gets thumbs up from me.I think they have the best qualified service technicians and the best service consultants.I had my 2009 es350 serviced by other dealerships in the area and very disappointedin the service i have received.Lexus of englewood which is about 30 miles to where i gets a 7 star rating from me.Excellent service area.Mike ramos my service consultant who handles all my cars maintenance and problems is the best.(10 Stars).He is very knowledgeable in knowing about my 2009 ES 350 lexus.I will continue to have my car serviced at englewood lexus for all my mainenance and car problems. Richard Bellina

PaulineV

Aug 11, 2011

Lexus of Englewood: Excellent service, Professional, courteous and friendly employees.This was my 4th car from Lexus of Englewood and my experiences were great. Jose Ramos, Michael Max and Rudy Myrie were professional, courteous and customer focused. It was my first time buying a certified pre-owned car and I was concerned about mileage and the appearance of the car. All my questions were answered to my satisfaction. I traded in my 2008 RX350 because I wanted a smaller car. I wanted the IS250, however, I was not excited about the drive. I wanted a different car. Michael Max was very accommodating and I got a beautiful, clean, pre-owned 2008 ES350. The car looks brand-new. The transaction was easy and I am pleased with my car.

Mildred Kilimet

Jul 21, 2011

Service is always efficient. I never have to wait for a long period of time. Workers are always polite and helpful. Mr. Ariolo answers any question and is attentive to his clients.

lkarbinovsky1

Jul 18, 2011

I just purchased Lexus ES 350 at Lexus of Englewood and was very pleasantly surprised by the highest level of service I got from Bob Pellecchia. He promptly responded to my on-line request and honestly negotiated the price. The price he emailed to me was the price I bought this car with. No penny more. He has a great positive attitude, always smiles and treats his customers with real professional respect. I would gladly recommend him to all my friends.Thank you Bob for an enjoyable and professional buying experience.

BuddyU

Jul 18, 2011

As usual, great service, easy to schedule appt, luxorious loaner. I scheduled tire rotation, wiper replacement,oil, a/c checkup. Completed within an outstanding time frame.Had a problem w/Lexus credit card redemption of my many points.Handled very professionally by Nora and Pete Faltraco.I have friends who lease a very expensive German car fr another dealership-their loaners are HONDA! Thanks for the brand new RX loaner. Will definitely be back for service!

sylena

Jul 13, 2011

I visited Lexus of Englewood on April 9, 2011 to ask about my options since my lease was ending on July 17, 2011 with my 2008 IS. At the time of the visit my sales person advised that I am getting an unbelievable deal for a trade in for the new 2011 IS. He has advised that the car would be upgraded, damages on the 2008 IS would be waived and the remainder of the lease payments would be paid by the dealership. With this agreement I had trade in the 2008 IS to 2011 IS. The sales person specifically asked how I paid the lease payment and I stated that it get automatically deducted from my bank account every 15th of the month and obviously payment for April payment is not yet paid. He told me to cancel the automatic payment asap and even sent me an follow up email to make sure the automatic payment is cancelled on the same afternoon. After the due date for the April payment (04/17/2011) I have received massive phone calls and mails for the non-payment. I have reached out to the sales person, once by phone, second via email, he indicated that the payments were made and it may take some time to update the system and not to worry about it. I received a call yesterday, July 12, 2011, from the sales person saying that he thought I had 2 payments left and that was how he documented on the papers and told me that I had to pay one month of the lease payment myself even if I didnt have the possession of car. I find this very unfair and offended that I have to pay for someone elses mistake and very disappointed with how the dealership, selling luxury cars, is handling this situations. They have lost one of their loyal customer.

frb47

Jul 12, 2011

Frank was great to work with. We did all of our negotiating over the internet. I was a previous Lexus owner that dealt with Prestige in Ramsey that could not bother to negotiate on a new vehicle. Frank welcomed us to Lexus of Englewood and gave us a great price and made us feel welcome and appreciated. I would certainly recommend them and Frank.

sanjayzota

Jul 8, 2011

We worked with Jose Ramos from Englewood Lexus - NJ for a brand new Lexus RX 350 AWD.When we wanted to make an offer, he refused to take our calls.I must have left 5 voicemails to him without any replies.Then when I submit my offer on the internet, I got a call from Englewood Lexus' intenet sales manager and I told him that I was already working with Jose Ramos. He told me that Jose will give you a call to schedule an appointment.It's been more than 3 weeks, I still haven't heard from Jose.Very poor customer service.I have already made my deal with other lexus dealer the next day.I am sure Englewood will loose lot of business opprtunity because of sales person like Jose Ramos.

jmcheech

Jun 30, 2011

Considering the fact that I have not ever bought a new car, let alone a Lexus, I was skeptical at best when I began speaking with Robert. Not only did he come across as extremely sincere and personable, but he went out of his to educate me on every aspect of the process (and is still an extremely valuable resource for me whenever i need him). In addition to that, I told him what car I wanted and what price I needed (the two weren't exactly aligned). He used his creativity to bring me exactly what I wanted at a price that worked for my budget. I would highly recommend working with Bob to any family members or friends.

gerriu9

Jun 7, 2011

My GS was vandalized and the windows and rook left open in a rain storm. I called Peter at Lexus.He handled the entire procedure--dealt with my insurance company, adjuster, car rental agency and body shop.After completion of work there was an add'l area of concern and he contacted the body shop, agent, and adjuster so that everything was completed in a timely and satisfactory manner.My car is now completed to my 100% satisfaction.I will definitely use this dealer in the future for all of my Lexus needs. Thanks!

justiny

Jun 1, 2011

Lexus of Englewood defraud me and my wife and sold us non-genuine parts and services of Lexus. 1.False promise Financing person, Rudy, promised to provide a body protection service for appx. $700. I believed that the work would be incorrectly done by the dealer. However, later I found that the work was done by a third party. I requested a partial refund, but they refused. I detrimentally replied on the persons promise and paid large sum of money, which is substantially more than the reasonable market price for the identical jobs. It is a unjust enrichment.2.Deceiving Sales practice My wife bought a new car from them. She paid about $3,000 for the entertainment package. When we picked up the car, the system was not factory installed. They NEVER informed me of the third party product. We would not have bought the system if we knew that the dealer would put a third party product. Based on the entertainment product manufacturer, Rosen, the unit does not fit in my wifes new vehicle. Englewood Lexus must have mutilated, without out authorization, the vehicle. We believed that we were buying a genuine Lexus product, but the dealer intentionally concealed and defrauded us. One of the headset is NOT working already.

nyeze

May 23, 2011

mike is great. had some trouble w/ rx 350 on 3 - 4 occasions. mike was very understanding and slotted me in w/ no notice. while he's not a sales guy, my experience w/ him on the service front is makes me want to buy a lexus for my next car.(the sales experience is fleeting, you have much more interaction with the service dept).

marilynacorn

May 22, 2011

We switched from another Lexus Dealer to Lexus of Englewood for the purchase and service of our current automobile. We are very glad we did. The price of our car was competitive and the service given at Lexus of Englewood is superior! We were lucky to be assigned Michael Ramos as the service advisor. Scheduling is never a problem, even for seemingly minor issues. Michael makes sure we are able to schedule servicing right away. The facility is clean and the staff is friendly. I can't imagine expecting better service! Bravo to Lexus of Englewood and Michael Ramos!

boostds2k

May 18, 2011

Good clean good location all staffs are friendly and price was fair. Car was washed nice and clean and all tje service i requested was perfirmed as i requested i would recomend this service to all my friends abd family members who owns lexus and i will be back to lexus of englewood

boston25

May 14, 2011

I purchased a 2011 Lexus RX350 and was fortunate enough to have Bob Pellecchia as my Sales Consultant. My first visit to Lexus of Englewood was near closing time but Bob stayed after closing to go over all the features of the RX350. Bob not only knew the car inside and out but seemed excited to show it to me. I came back to test drive and Bob went over as much as possible again. Negotiating a price for the car and my trade-in was painless with no back and forth nonsense like I received from other dealers. There was never any pressure at all to buy. We finalized the deal over the phone and the car was ready for pick up the same day. Bob took care of everything, including contacting my insurance agent and providing her with all the necessary paperwork. When picking up the car, one of the employees went over everything with me again and answered all my questions to make sure I was comfortable before driving off the lot. By the time I was ready to leave, it was after closing but Bob stayed around to make sure all my questions were answered. Bob told me to call anytime (provided his cell #) if I had any further questions or concerns. Thanks to Bob and all at Lexus of Englewood for an enjoyable and professional buying experience.

jonramos81

Apr 22, 2011

I enjoy bringing my car in for service because I know it is well taken care of by the Lexus service staff, especially Michael Ramos. He's extremely knowledgeable and very trustworthy. He always goes above and beyond to provide a full inspection of my cars and to inform me of what recommended remediations are necessary. I own 2 Lexus vehicles and will continue to only buy Lexus because of the great service I receive knowing that I won't be nickel and dimed for different service repairs like your typical mechanic.

jackgoldberg2000

Apr 13, 2011

April 13, 2011To whom it may concern:I've purchased and leased more than 20 new vehicles over the last 35-40 years and have never met a salesman with as pleasant an attitude and as competent at what he does than Bob Pellecchia of Lexus of Englewood. Bob is one of the rare individuals who can put you at ease while demonstrating willingness to teach you what needs to be known about the Lexus you are about to or have recently leased. It was obvious that he had studied the manuals and simplify complicated issues, but more importantly Bob Pellecchia had mastered the art of both listening, communicating and truly understanding his customers like myself. He made the entire experience a delight and not a chore. In short, hes terrific.Sincerely Jack G. Goldberg, Esq.225 Broadway Ste 905New York, NY 10007212-227-1900

fgrabow

Apr 8, 2011

We went to many high end dealers and found Bob, at Lexus, to be the most open and helpful. He really took time to explain the car and all of its options. After purchasing the car he continued to follow up and let us know delivery updates.I was very happy with the attention that Bob showed me. I especially appreciated that Bob spoke directly to me, even when I was with my husband. Many dealers ignore a woman and look at and speak to the man. Since I was purchasing the car, the attention was appropriate and noticed by both my husband and me. When the car arrived, Bob spent a great deal of time with us familiarizing us with how to operate the car. I left feeling excited and comfortable knowing that I could use the many electronic extras that my car has. Bob also let me know that if there were any problems with my car I should not hesitate to call him. My overall experience with Lexus of Englewood and Bob was extremely positive. I also met with David Vallejo, the product specialist for Lexus of Englewood. He came to my home to set up my garage doors with homelink and to show me all the things the computer system can do. He was very knowledgeable and extremely helpful.

jconnors135

Mar 31, 2011

Lexus of Englewood is a quality car dealership. Before anything I feel they wanted to make me feel that every qualm I had would be resolved in a timely fashion as well as to the best of their teams ability. My car was rattling and I couldnt for the life of me figure out where it was coming from. I made a quick appointment online and they scheduled me to come in that day! They fixed the problem and it was under warranty! This is a dealership that I have recommended in the past and will continue to do!

ghcarter

Mar 19, 2011

Mike is the best!!! He goes above and beyond to accomadate me and has done so ever since I've owned my 2006 RX330 Lexus. I wouldn't consider going to any other dealership, including those which are conviently located because of Mikes customer service ethics! He's the best and Lexus of Englewood is blessed to have him.

happy2011

Mar 8, 2011

I recently purchased a brand new RX from Lexus of Englewood & wanted to let you know that I was extremely pleased with the experience. I interacted with Joey R and Alton during the sales negotiation and delivery process They were helpful, very professional,knowledgeable, friendly & honest. This was by far the BEST experience that we had shopping for a new car. Joey and Alton is the best & we are referring anyone who is in the market for a Lexus to your dealer. Thank you Joey R and Alton and the entire staff for a GREAT experience.

RTucker34

Mar 3, 2011

My wife's SUV lease was expiring and we decided to buy this time. I had purchased a used 2007 Lexus IS 250 from Lexus of Englewood in 2009 and had a great experience. We had decided to go there for a test drive and buy a RX 350. Before going we used several web sites to create the car we wanted and arm ourselves with valid pricing information. Several dealers called us with prices and information. Bob Pellecchia was the salesperson who called from Lexus of Englewood. He was extremely helpful and very forthcoming when we spoke. We made an appointment for a test drive. My wife loved the vehicle and we immediately entered negotiations for the purchase. Bob made the process as pleasant and painless as possible. We felt that we got a very good price and the service we received was first rate. Everyone from the sales people to the service staff were friendly, courteous and professional. We had a great experience at Lexus of Englewood and would reccommend them highly.

jackMan535

Jan 4, 2011

I would say yes I would definitely recommend this dealership to anyone. I have been a Lexus customer for years and this time was just as good as all the others. This is my third time going to the Lexus of Englewood dealership. They treat you so nice there and dont give you any hassle. I went in, picked a model that I wanted, and I was out of there in no time. I have never had a problem with them and I will use them again.

snvg

Dec 29, 2010

I returned to Lexus of Englewood and my same sales person as my previous experience with both were valued by me in the past. I researched the vehicles on the internet that I was interested in to reviews features and pricing. I also contacted my salesperson to go over some of my choices. He was able to help me come to a better decision with additional input about the cars I had chosen. Once I went in my sales person was considerate of my time and his and tried to expedite the transaction as smoothly and timely as possible. He also was prepared with the car I was interested in for a test drive and explanation of most of the functions on the new model Lexus. I am a visual person and would retain more if I were able to try all the systems myself with his help rather than him doing the function with me looking on. We all have e different ways to learn. I would definitely return to Lexus of Englewood and sales person and will let others know that my experience was a good one.

ralphybee

Dec 16, 2010

Service:Team Lexus from Sales to Service to Finance treated me with the utmost respect and regard. Easing all my questions and concerns and instilling in me a high level of confidence in their dedication to my needs.I look forwrd to working with them on future dealsand needs.Way to got team Lexus of Englewood!

erica11

Nov 4, 2010

I was involved in an accident 2 months ago and did not know what to do first. I called the closest dealer which was Englewood(not where I purchased).I spoke with Peter and he held my hand throughout the entire process and the car was returned in perfect condition. Thank you for being there when I needed you most.

paramount1910

Nov 2, 2010

I've owned over 4 Lexus vehicles purchased and serviced by Lexus of Englewood since year 2000. My experience by the service department is prompt attention to any and all service questions and requests, and quick customer service on getting my vehicles in and out of service quickly without any problems. The personal attention and courteous behavior from all the Service Representatives, and the professionalism provided by the Service Director is the reason I will continue to purchase and service all my Lexus vehicles at Lexus of Englewood. My overall rating for the Service Dept is 100%+.

GeneGene

Oct 31, 2010

On October 30, 2010 I have contacted Lexus of Englewood to get estimate on fixing steering pump. Up on short conversation with the service representative, I did not get any questions being answered, plus I have clearly understood that I am not welcome there. Contacted Tri State Lexus, where I was exceptionally served.

jojolexus

Aug 5, 2010

Their valet attendant accused me of damaging another persons car when it was probably him. The manager there Chris V. was not very helpful at all he did not listen to my side of the story and basically told me that it costs money to look at the video tapes. Basically if Lexus of Englewood would have just spent a few bucks to look at the tapes instead of accusing an innocent person the attendant would not have accused and threatened me. I would never buy a car from Lexus of Englewood again.

Aswasthama

May 18, 2008

Nice and friendly sales staff. Very good pricing.

sofarsogood

Jan 31, 2005

While the service at the time of the sale was fine, subsequent visits to the service dept have left me less than impressed with this dealership. The service dept can be rude and too often have I seen disgruntled clients. I felt I was the victim of serious price gauging insofar as labor was concerned. I will think twice before doing more business here.

yongleesmg

Apr 5, 2004

The sales people there are so sales driven that I (the customer) couldn't focus on a product that was right for me. I should have realized that this car buying experience wasn't going to be good when these "Sopranos" type sales person walked up to me and greeted me with a "How You Doin?" I would have expected a more relaxed atmosphere where I could browse the cars that I wanted and when it was time for me to purchase I can count on someone knowledgable to answer all my questions without having me put a deposit down first. I went to another dealer that was further away and received the luxury car buying experience that I wanted.