Used Cars for Sale at Lasco Ford, Inc. in Fenton, MI

laneyjv

Oct 18, 2016

Very professional atmosphere from the showroom floor to finance office (very high tech but not intimidating). Everyone was friendly and never felt any pressure to do business. Dan Adams did a great job in taking the time to show me the car that I drove 120 miles to see. I would definitely ask for him when in the market to purchase, again.

Praying for the right car

Oct 17, 2016

Thanks for your help and the good deal. You were both very helpful and knowledgable. The car mete cry requirement we had. And you were so kind.

Tony Sprague

Oct 14, 2016

Cameron was very helpful and i was very satisfied with my overall experience, i plan to bring my vehicles back to lasco for when ever i need servicing

Jbradl24

Oct 14, 2016

My 2010 Fusion was totaled last week. I was a mess and just didn't understand. I've been working really hard to repair my credit that I damaged in my younger days and I was nervous, financially. I walked into the dealership and walked away with a 2015 Fusion, no money down, and lower interest rate than my 2010 Car! Amazing service.

Kyle

Oct 12, 2016

Dan Adams is a great salesman! He will do everything in his power to inform you and get you the best result. Would definitely buy from him again!

Zach W

Oct 10, 2016

Searched for months and got the best price in the country right here in SE Michigan. No high pressure, pushy sales people. Very comfortable, straight forward and relaxed

JohnH

Oct 10, 2016

Garret Pooler was my salesman. Great guy, great customer service during the whole buying process. I'll buy from Garret again.

Zach Wenzel

Oct 10, 2016

I drove by a lot of other dealerships on my way to Lasco. Scott was great, sent me a ton of great information so I knew exactly what I wanted before I set foot in the store. I knew I was going to get a great deal but I was still surprised at how crazy low the price ended up being! Tons of great trucks, no pushy sales people, and they worked around my busy schedule to get my in my amazing truck. Can't recommend Lasco enough, this is my SECOND great experience with them and definitely wont be my last!!!

Caina

Oct 10, 2016

Emily has an extensive knowledge base of all the ford vehicles. She made my experience very fast and easy not once but twice now. Any time I have any questions she answers them in a very timely manner. Thank you for the positive experiences Emily! I highly recommend her at lasco ford in Fenton!

satisfied buyer

Sep 28, 2016

I knew of Lasco Ford from reputation from locals in the Fenton area but had never went to them for a car purchase before. What a mistake. I found the sales staff straightforward in their approach, not trying to "sell me" but they listened to what I was looking for and what my budget was. Within 20 minutes Andy Klepoch found exactly the car I was looking for and within 10 minutes I was sitting in exactly what I had been looking for throughout the state of Michigan and northern Ohio. No hassle about the purchase price, the numbers came right from NADA and discounted since they are a wholesale dealership. I have been buying cars for forty years and never had such a positive experience. OUTSTANDING!

sedrost

Sep 23, 2016

Gavin was incredible straight forward salesman with integrity and morals to work with. He worked his tail off to secure financing for my purchase. Lasco Ford family is second to none when it comes to purchasing a vehicle. I would strongly recommend Lasco to anyone. YOU GUYS ROCK!!

Mholt0425

Sep 20, 2016

I couldnt have asked for a smoother day thanks to my wonderful girl Emily Lorencz, she is one of the most exceptional sales people I have ever met, this is truely her calling. Many thanks also to Blake Boan for a smooth transition!

AV86

Sep 12, 2016

By far, the worst dealership and car buying experience imaginable. After finding what I initially thought was a great deal online, my wife and I went in to take a look at the 2015 Ford Explorer Sport we had found. Car looked great, ran great, and only had ~12k miles! After trying to get a fair trade for my 2011 Escape and being told by the salesman that delivery for our car was not an option (even though his boss came out and told us they do it all the time) we were on our way. Before we left, we discussed the issue of a power rear foldING seat that didn't work, a large scratch in the drivers side door and a squeaky sun roof, all of which we were assured would be fixed when we got our car. Fast forward about 2 weeks later, car shows up and only thing that was fixed was the paint, even though it had a cloudy appearance. Called the dealer back, told them the issue, and they told me that if I brought the car back (which is 2.5 hours from my house) they would fix it and give me a loaner for the time the car was in the shop. 2 more weeks go by and my "fixed" Explorer is delivered back, only it was not fixed. Power seat was still not fixed and 2 jagged pieces of broken glass were in the cup holder next to the seat my 3 year old would sit in. On top of the glass (which was unbelievable) the car had greasy hand prints all over. Throughout all of this, I was in contact with the Salesman, SS (not mentioning his name, but if you shop there, look up the initials). After talking to him multiple times, he informed me that there "are literally thousands of moving parts on a vehicle" and that a few bad here and there are not a big deal. REALLY!??!? The guy didn't seem the care about us after the sale, even after we found that LASCO didn't contact Ford Credit to pay off the 2011 Escape, thus resulting in me having 2 car payments. After bringing this to their attention, I had to work with Ford Credit and Lasco, and after about 1.5 months and a few choice words, the issue was resolved. Now, fast forward to this evening. A loud crack! and boom, a piece of the "repaired" sunroof came down. Now we need to take it to another dealer since LASCO is incompetent. DO NOT SHOP HERE. DO NOT STEP FOOT IN THE DOOR. BY FAR THE WORST CAR SHOPPING EXPERIENCE EVER AND I WILL CONTINUE TO TELL EVERYONE I SPEAK TO THAT BUYING A CAR FROM LASCO IS THE BIGGEST MISTAKE YOU CAN MAKE. ONLY GIVING THIS REVIEW 1 STAR DUE TO NOT BEING ABLE TO SUBMIT THE REVIEW WITH 0.

shannonM

Sep 4, 2016

I took my 2012 Focus in for service when the check engine light came on. I spoke to Greg on the phone to arrange my service appointment, from this point forward I dealt with Andrew in the service department. He arranged to have me driven to work within 5 minutes of my arrival. Throughout the day he provided me with updates as to what needed to be repaired, cost of repair and time frame. At the end of my work day they picked me up and drove me to Lasco Ford, the car was repaired as promised and ready for pick up. I was very happy with my service experience as Lasco Ford and will look to Andrew if any future repairs are needed. Thank You!

TinaD8718

Sep 3, 2016

I bought a used vehicle from Lasco that had supposedly been through an "inspection", but three weeks later I had a laundry list of issues with the vehicle. I purchased an extended warranty on the vehicle because Kelsey Riley said it would cover "all the expensive stuff." Ha what a lie. Twelve days after I dropped the vehicle off and after calling three times, Cameron finally called me to tell me that it was gonna cost at least $2,000 and the $5,000 extended warranty that I purchased wasn't gonna cover any of it. No wonder Lasco has 1/5 rating on consumer affairs. Save yourself from these crooks and shop elsewhere.Here's an update: I went to go pick up my vehicle and it wouldn't start! They killed my battery. Then they tried saying spark plugs and a catalytic converter was gonna be $2300 but they will give me a deal for $900. They took advantage of me and I'm gonna have to contact a lawyer and file complaints with the BBB and State Attorney General's office.Update: I took my truck to MY mechanic and he told me there isn't even anything wrong with it. What Scammers!!!

Henry K

Aug 14, 2016

I was interested in a vehicle and I drove to Fenton to see it and it was damaged and in poor mechanicle condition. The didn't tell me about the damages or the poor condition it was in until I got there. They wouldn't give me squat for my trade in nod we're very unprofessional in dealing with them

anewfan

Aug 3, 2016

I recently made a second vehicle purchase from Lasco Ford of Fenton. I received the same friendly and professional service as the first time. I can't say enough about the way everyone treats the customer here. Everyone was very pleasant and extremely helpful. I don't think I'll ever consider going anywhere else. They're attitude doesn't change once you drive off the lot like most other dealerships. I would recommend to anyone that they should start here before going anywhere else.

joannahenry

Aug 1, 2016

This dealership was top notch! Jeff went above and beyond to make sure we purchased the car we was most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jeff to anyone who is looking for a new or used vehicle.

btiemann

Jun 17, 2016

I had a great experience buying my used Wrangler from Andy Klepoch at Lasco Ford! Not only was Andy extremely knowledgeable and helpful, he was also patient and I never felt pressured! He followed up with me several times throughout my search with personal email video messages, and got the price that I was looking for!

raustin

Jun 15, 2016

My Focus has a shudder going from 1st to 2nd gear. Took it in it was covered under warranty, got a loaner car, they had it done it two days. They replaced the clutch working great now.Everyone was informative and friendly.

Kelly M.

Jun 15, 2016

I was not serious about buying a car - until I saw the ad. They (Brandon & Maria) were very quick to respond to my on-line inquiry, and followed-up with me a couple of times, until I was able to get out to Fenton. They also were willing to allow me to come see/drive the vehicle, even though it wasn't yet on the used car lot. Sales staff & Finance team were very friendly. The only [very minor] complaint that I would have was that I was (for lack of better words) "bounced around" between a few different sales/support personnel - I am used to working with just one sales person, and 1 finance person - Perhaps it was because they were very busy, when I was there. All paperwork was handled quickly & efficiently.Because I purchased the vehicle before they had an opportunity to go through the usual steps, in getting it out to the used car lot, it needed to be detailed (that of which I brought it back for, along with finishing up finance documentation). The detailing job was slightly sub-standard, but really wasn't a big deal.All-in-all a good experience. I would recommend this dealership to anyone looking for a Ford, or any other car, for that matter!

JTA

May 2, 2016

I wasn't planning on buying a car right now, we were just looking around when we saw this one. After test driving it, I knew this was what I wanted. My experience at Lasco was a great experience thanks to everyone there and I look forward to dealing with them in the future.

thepattycakes44

Apr 26, 2016

This is the third car we have purchased from Lasco Ford Of Fenton. Have had great luck with our cars from here. Jeff was amazing. He worked very hard to get us what we wanted and was happy to help us out. Thanks Jeff for all your and Blake's hard work at making our needs be met. Woo Hoo! Lasco Ford of Fenton always gets the job done. Thank you all Charley and Pat Worley

Kenyetta

Apr 14, 2016

I went to Lasco Ford in Fenton Michigan and wasn't expecting things to be in my favor but I walked out with a nice used vehicle. .....Jeff Forman was super super super nice and pleasant to me and very helpful. ..........I would surely send a family member or friend to him to buy any vehicle. ......I thank Jeff Forman again he really made my day!!!!!!!!!!!!

Dustin S

Apr 14, 2016

I'm currently looking to buy a Ford Escape. Andy from Lasco contacted me told me he had a Grey 2009 4WD Ford Escape with around 100k miles on it in my price range. I told him I would drive there after work the next day. He told me to text him when I was on my way. I had to drive a hour and a half to get there. 10 minutes before I arrived he text me saying he's not working. After waiting for help a very nice lady told me they didn't have the car ready to look at and it's not 4WD. So basically I just wasted my time for nothing.

raustin

Apr 1, 2016

Karen was an excellent no pressure sales person, made me feel at ease with my purchase. We had great conversations in between the down times waiting for paperwork.This is my second used car from Lasco and both times I have had a great experience. Look forward to dealing with them in the future.They won't disappoint you.

amn1485

Mar 30, 2016

Jeff was amazing to us.he was so happy to help, calmed us and did everything he said we would. Truly a great experience and will be a repeat customer!

Loyal customer

Mar 10, 2016

Had a great service experience at Lasco. Great communication. Completely upfront and I was very surprised the quality and pricing at this dealership. Would highly recommend!

jerrilyn111

Feb 25, 2016

Andy Keploch worked tirelessly to help me finance a beautiful, perfect, automobile. I love it and I am so grateful to him. He is a AAA person. I highly recommend working with him. You won't be disappointed.Jerrilyn Jarou

Cheryl

Feb 22, 2016

My son and I informed RJ as to what we were looking for and he made a point of searching for us and calling us back to keep us updated. Once the truck was located at the other facility, he made a point of reaching out to that Sales Manager to expect us.

Neil

Feb 13, 2016

Bought vehicle from Lasco in Fenton, Turns out it needs all new front suspension parts. Bought the car less than 30 days ago. Lasco did an inspection before selling it, so either one of two things are happening. 1 Lasco knew the parts were bad on vehicle and decided not to fix and not disclose to unsuspecting customer. 2 Lasco has incompetent mechanics working on people's vehicles. Either way I am now stuck with a $26000.00 vehicle that needs $2500.00 worth of front end work. I have been swindled and Lasco has offered zero help resolving these issues. There are plenty of honest dealerships in the genesee county area . Unfortunately Lasco isn't one of them. I have replaced power steering pump, upper ball joints and tie-rods. All at cost to me, the front strut/shocks are $900.00 plus labor..I haven't done this repair yet because of financial burden I have already paid for repair listed. Everything I have stated in this description of my experience is true and I have records to prove it. The intent of this description is to get attention brought to Lasco ford in Fenton for poor dealer practices. You can contact me at neiljschattillyatyahoo.com if you would like to know more about my dealings with Lasco service.

Happy Camper

Feb 12, 2016

My wife was in the market to lease a Fusion or a Focus. She was very happy with the Fusion Garret suggested and with the arrangement provided by the Lasco team. Garret was professional and informative during the entire process. My wife is pleased with the Fusion.

Blaskaf150

Feb 10, 2016

I would just like to say we had a great truck buying experience. Steve Smith was a great salesmen with excellent knowledge of the truck I bought. I feel we got a good deal on our trade and a even better deal on the truck we bought. And our credit union could not touch the interest rate lasco got us. The finance was smooth and Blake was not pushy like some other dealerships. Thanks again to Matt, Steve,Annie and Blake.

I BLEED GREEN

Jan 30, 2016

Just drove my new Explorer XLT home from Lasco. Emily went above and beyond in searching and acquiring my ride. It all came off without a hitch. I just love my new Explorer. Even though I live in Farmington Hills it was well worth my drive to Fenton to go to Lasco Ford a True-Car Dealership. I would highly recommend them.

JeepArt

Jan 25, 2016

Got my dream car, got a great deal, fast and comfortable atmosphere. Great people. Kayla was awesome I'd recommend her to anyone looking to buy!

Noahunternahrer

Jan 23, 2016

Would come here again and drive an hour!great work garret is a great sales guy!go to lasco ford for a great experiences,they have the nicest cars !

Mumbles from Fenton

Jan 22, 2016

Nightmare.Saw a car online at this dealer.Told them i would buy it if I liked the car on inspection.It was only 1 year old with 34000 miles on it.When I inspected the car it was a RAG.Looked like someone got drunk and drove it through the woods.It needed to be repainted totally,and needed new tires too.The salesman pleaded and begged me to buy this car.Said he would sell me new tires at his cost.He VERY much wanted me to put a deposit on the car,(I knew I would never see my deposit again).This guy just would NOT take NO for an answer.High pressure does not do justice to this guy.Very uncomfortable time for me.I felt this guy would say ANYTHING to make a sale.I left and bought a new car from another dealer.

rob33

Jan 2, 2016

Very friendly and down to earth service. No high pressure sales tactics, the people at Lasco Ford made the entire buying process a very easy and pleasant experience from the moment you walk in the door. Thank you!!!

tylersmomma721

Dec 30, 2015

The whole team I worked with was great!! They made my deal happen when other dealerships said it was impossible to do, also with a great interest rate. Thanks Lasco!

MB22345

Dec 26, 2015

BEST BUYING EVER these are such amazing people here at Lasco ford the are so friendly and nice I was in then I was out in a hour and a half so easy thank you Lasco employees you are amazing people

fordgal

Dec 24, 2015

Have purchased 6 vehicles from Lasco Ford. Always have a great experience. But the past 2 have been the very best thanks to emily L and Garrett! Great customer service and all around great experience. Won't go to any other Ford Dealer!!!

Clintonium

Dec 23, 2015

Purchased new car at Lasco Ford. Kayla Mangani (sales rep) and her entire team was totally awesome and should get a 10 Star rating but I was only allowed to give 5. TY KM.

NSpraggins

Dec 23, 2015

Working with RJ and John was a fantastic experience. Anything I needed they provided. They answered any and all questions I had. Most importantly, they bent over backwards to get me a great deal on two cars. Definitely recommend them!

Amy

Dec 23, 2015

We had a pleasant experience. Paul was very knowledgeable about the product and Karen handle everything else for us. Karen is very personable and made everything run smoothly. Thank you Lasco!

cptroc1970

Dec 23, 2015

My salesman was outstanding! The entire process went smoothly! Everyone was very helpful and patient from the moment I walked into the dealership until I drove away in my brand new truck!

Finnis G. Ross

Dec 23, 2015

I enjoyed dealing with the staff. From the very beginning of my encounter until I drove away there wasn't an unpleasant moment. Things went smoothly and I am very satisfied with my purchase!

2015escape

Dec 21, 2015

I had gotten in an accident and was really hesitant shopping on a dealer lot . After being greeted by Flo he was so nice and genuine , I knew this was where I was going to purchase my next car . After telling him I'm not buying today because my insurance hadn't paid off my previous car yet . Flo was very understand and not pressure at all . He even followed up with me when the car I was interested in sold and he found me an identical model but with a sunroof YeSS!!! Go Flo I will refer all friends and family to him .

Ken G Sheppard

Dec 21, 2015

I went to Lasco to buy a new truck and was met by Flo . He was very knowledgeable and worked very hard to make sure all my goals were met . He went above and beyond to make sure this was what I wanted and even made sure everything was OK a week after my purchase . I highly suggest you go see Flo if you are looking or in the market for a new vehicle !! Thanks Flo and Lasco Ford for everything .

schwab1942

Dec 16, 2015

I was in the market for a new Ford Edge. I phoned Lasko Ford for the first time. A salesman named Garret Pooler answered my call. When I arrived at the dealership Garret was waiting at the door to greet me. He was very polite and respectful. I was also introduced to Greg Reid who treated me very cordial as well. I was treated by both with great respect. When consummating the deal, I was then introduced to Jay Lasko who put the finishing touches on the deal and their great hospitality.I would recommend Garret Pooler and Lasko Ford to anyone.

GoodwinTerry

Dec 16, 2015

Purchased a new truck from Kayla, very happy with my experience dealing with her. Goes above and beyond, returns calls and answers all your questions. I would buy from her again.

Sarkis123

Dec 9, 2015

I usually dread having to go to the dealer for a new vehicle it is always such a long process however I went to Lasko Ford and a sales person by the name of florin / flo he made it very easy for me to make my decision I wasn't all the way sure on what I wanted to do so he sent me home in the vehicle so I can test drive it I absolutely loved that relaxed environment it made me want to buy the truck even more that was the best car buying experience I've ever had thank you Flo for your service and Lasko Ford

Jtswolf

Dec 8, 2015

I came to lasco looking for a new car flo (Florin Gojcaj) was the salesman that came out to greet me very professional he worked very hard on finding a selection that I was happy with which I am very satisfied and he was awesome to work with If you are looking for a new car you must go see him

vmccormick

Dec 4, 2015

JP was absolutely amazing! He helped me get a brand new car! Saved me so much money and the process was the best I have ever experienced. Flo JP and Mr lasco helped me out when we needed it. Come see them you won't be disappointed

superangel69

Dec 4, 2015

it was ok they did every thing they could for us and they did put us in a vech. and the showroom was very clean

Cadillac

Nov 30, 2015

I bought a Cadillac SRX about a year ago and am very pleased with my purchase. I worked with Florin Gojcaj who was able to find the right car for our family quickly and completed the sale seamlessly. Very happy with his service and would highly recommend him.

Stano

Nov 30, 2015

Went to Lasco Ford to look for a new family car. Our salesman was Florin and we couldn't be happier with the service we received. He was very friendly and helpful and didn't mind answering my wife's million questions haha. We found a car that we both loved and Florin worked hard to get us the best price and rate possible. We love our new car and would highly recommend Lasco Ford. Make sure to Ask for Florin.

connie

Nov 30, 2015

We loved working with Flo, during the purchase of our used Ford Edge! We would recommend him to our friends and families. Thank you for this enjoyable experience. Connie and Perry Demeulenaere

blue flame attitude

Nov 27, 2015

I appreciate all the associates there that where very helpfull Gerret my salesman was awesome in helping me get the vehicle I wanted with everything I wanted on it. I have and will continue to recomend Garret and the team at Lasco Ford.

LEOtheLION

Nov 27, 2015

I purchased a new Escape at lasco ford about a month ago . I've been to many dealers and never have a salesperson greet me on the lot . Well not this time . I was greeted by Florin and he knew what he was talking about . He had a great attitude and offered me coffee , water and even soda and red bull . I've never received this type of treatment at a car dealer . These people are true professionals . Thank you guys I will be back

car

Nov 27, 2015

It was GREAT working with Kayla as she made my wife and myself very comfortable through the entire process. There was never any "sales push" and I now have a new friend at Lasco Ford. Thanks again Kayla

EltonNYC

Nov 26, 2015

First of all I came and bought this truck by way of New York City . I was referred to the salesperson from a close friend of mine and he sent me to the right place . From the introduction to the selection of trucks in stock I was amazed . Via text and emails my new truck was picked out paperwork was all ready and I got a great lease deal . When I got to the dealer it didn't take longer than an hour to sign a couple documents and be driving away in my new f150 . Great job everyone at lasco ford

Antonio D

Nov 26, 2015

I cannot express how happy I am with my new F150 . I have allready drivin it down south and back and I love everything about it . Flo the salesperson at LASCO ford helped me with the purchase and knew so much about the truck I was shocked . He was very polite and I will be going back when it's time to get a new truck ! Thanks LASCO ford and of course Flo. You are a great salesperson !

Maryjane

Nov 26, 2015

I bought my second car here and had a great experience again . They paid off my trade and got me into a brand new car with low payments . Thank a lot Flo and LASCO !! You guys are great ...

shellbelle1125

Nov 25, 2015

This is the best place to buy a car. They all work hard for you as a customer. KAYLA is my sales woman and she gos above and beyond for you. I would recommend her and this dealership to anyone.. love love love lasco.

Jesse.a

Nov 25, 2015

The dealership was very pleasant, everyone was super friendly and helpful. Kayla Mangani was extremely helpful to me in searching for the perfect car. She was well organized and very helpful in finding the best deal. I would personally recommend lasco ford and especially kayla to everyone i know.

Bsmith42

Nov 25, 2015

Kayla and everyone at lasco ford made every step of the purchase very easy and fun. I have already recommended Lasco and Kayla to many of my friends.

Michael

Nov 25, 2015

Kayla was great! She helped set me up with Brandon and they made sure I walked away with the exact car I wanted. I couldn't be happier with my 2016 Ford Fusion. I highly recommend going to Lasco if you're interested in buying a new car!

GoPackers

Nov 7, 2015

I saw a vehicle on the Internet at this dealership. When I inquired about it, the response was quick and the information. I hadn't noticed how far the dealership was from my location - which was several hours away. No further communication was done, but the limited experience was a positive one.

CarbarK1

Nov 3, 2015

Kayla was great. She got me into a 2014 Fusion. She made the experience fast and easy. She was so helpful with questions. I would HIGHLY recommend Kayla to anyone looking for a new or used car. She is a customer service superstar.

rturner5

Nov 2, 2015

Stop by Lasco Ford and let them earn your business. Paul Z and Kayla are exceptional customer service professionals. They put me into a 2016 Fusion with no money down! It's a beautiful car, and I was in and out of the dealership within two hours. I highly recommend them for all of your future car purchases.

jerry&miriana

Oct 26, 2015

We had the pleasure of working with Emily Lorencz. This is now the second vehicle we have purchased through Lasco Ford and through Emily! She was so helpful and really helped us narrow our search down for the perfect vehicle. Emily was very informative of all the vehicles and knew a lot of information about them! We all know how much time you end up spending at the dealer for the paperwork and approval, and Emily kept us entertained the entire time. We had great conversation and she made us feel so welcome. Time flew by! Thank you again Emily Lorencz and also a big thanks to Mike Mckolay! He helped us get our approval and was extremely informative and friendly!

lscott15

Oct 24, 2015

Rick Worden, Salesman was friendly and courteous. He was knowledgeable and was able to answer all our questions. We had been shopping around for the past month, looking at cars from other dealers and not one time did anyone come out to see if they could assist us. As soon as we pulled into Lasco, Rick came out to see what we were looking for and the first car he showed us was exactly what we wanted!! The new sales area was clean and comfortable. All staff very friendly and eager to assist. I would definitely recommend Lasco to our friends and family.

Nick

Oct 13, 2015

Was very easy to deal with and would recommend to others.

hoover101163

Oct 13, 2015

Our sales team, was great, new the vehicles well and went above and beyond to help us choose. will definitely recommend to family and friends.

GramaJo

Sep 24, 2015

Lasco helped me make my buying experience seamless and enjoyable. I have purchased many vehicles in my time and must say after all this time I have found my forever dealer! Thank you Lasco team!!

Derek Burke

Sep 23, 2015

So for the past year or so, I have been determined to purchase a GMC Sierra. A couple of days before I was set to make the purchase, I decided to drive by Lasco Ford just to be sure. I was only on the lot for a brief moment when I was approached by Emily Lorencz and she was more than helpful. She was very informative and very professional, even after I told her I was going to be buying a GMC! I set up a test drive in the coming days (because I was too busy that day) Before test driving the F-150, I had every intention of continuing on my way to the GMC dealer because I was certain I wouldn't like the Ford as much. So I test drove it and obviously fell in love, not that I could disclose this to Emily. We sat down and began discussing payments and it was clear she was doing everything she could to make sure I didn't leave without my truck. Emily found about TEN (10!) rebates tha I was eligible for (GMC's rebates couldn't even sit in the same building as Ford's). Emily continuously worked with me on final price and upped my trade-in value to meet my request. Also, I was eligible for the X-plan discount, however I did not have the PIN as I was not able to retrieve it for a few more days. Emily still got me the X-plan discount that day without the code and allowed me to provide the PIN to her in the coming days. For the past year all I've dreamed about driving was a shiny new GMC Sierra and I shopped for months but wasn't able to agree on a price. Here I was at a Ford dealership just to do due diligence and Emily sold me an AMAZING F-150 within 2 days of me spotting it. I am overly joyed with my truck and can't believe it took me so long to come around. Whether you know you want a Ford, or if you're hesitant, or if you just want to do due diligence (like me), go into Lasco Ford and see Emily. I don't really warm up to sales people but she was not like most others. She'll be honest with you and will bend over backward to make sure you're happy. Oh and did I mention that their inventory is ASTRONOMICALLY HUGE?!! GO TO LASCO!!!

Bronco Fan

Sep 21, 2015

I felt really comfortable at Lasco. This is my first pre-owned car purchase but Andy made us feel at ease and he was even patient with all my wife's questions (which at times, I am not). Thanks Lasco, we will tell our friends.

rdovejr

Sep 21, 2015

Traded my car in and found the truck I wanted and was very helpful helping me pick out the one I needed would go to again

Dean Kelley

Sep 21, 2015

my salesman (Jason Golembiewski) very business like and friendly. Offered many styles to view ,went on test drive with my wife and I in a used ford escape. Great automobile.Jason was very helpful through the entire buying experience,by the way I am 63 and have had at least 30 cars in my life.I have dealt with many dealerships.none as pleasant and accommodating as every one we came in contact at this dealership.would recommend them to anyone.

Maggie Haines

Sep 21, 2015

Everyone always goes above & beyond whenever I go there. I've been buying cars from this dealership since 1996, & I've never left the dealership unhappy. Kayla Mangani is who I dealt with this time. She is very professional & very pleasant at the same time. Thank you to everyone who helped me in the background also. Can't say enough about this crew. I always recommend them to anyone that is thinking about buying a car.

Michigan Vet

Sep 18, 2015

Good dealership and great service. I have been coming here for 9 years to service my Ford trucks and my wife's cars. Good people and a honest work.

Lions Guy

Sep 17, 2015

After shopping for six months or so, my wife and I finally found the vehicle we were looking for at Dealership near Lasco Ford. Upon viewing the car and test driving it with the sales associate we were very certain that this was not our vehicle. My wife pulled out her phone and used an app. From this site and found our 2011 Escape down the street at Lasco. As we walked in the dealership, we were greeted by someone who was friendly and introduced us to Scott who treated us right and gave us a good price on the Escape. We don't buy cars much but if we did, this place would have my all business. Good folks here!

nana56

Sep 16, 2015

I am very impressed with Andy Klepoch. He listened to what I was looking for. I went to Lasco Ford to purchase a different car than what I did purchased. When my husband, and I test drove it, but I didn't like it. Andy showed me different cars on the lot, and on the computer. I wasn't to sure about the Ford cars. I didn't know that much about them. But Andy told me about his dad's experience with his car, and I decided to try one out. The moment we drove down the road I knew this was the car for me! I had already been pre-approved from Capitol One, and Andy did his best to see if he could get me a better deal. Which he did! When they announced my name over the intercom, and all the staff stood up, and clapped their hands; it was like I just became part of their family! Also, I was walked over to the bell so I could ring it. My husband, and I are happy we decided to go to Lasco Ford that day! Thank you so very much Andy!!

gacockfield

Sep 11, 2015

Lasco Ford had the selection and price on the cars we were looking for even though they are 45 miles from where I live. The service department has done a great job taking care of the few issues that I had.

carolyn pringle

Sep 10, 2015

scott skalski is a 5-star sale's man.scott worked very hard to make sure i had everything i needed for my new car...thank you. carolyn pringle

Wrightk1156

Sep 9, 2015

Lasco Ford is the place to go!!! Blake was my salesman and he did a fantastic job!!! I would recommend Blake and Lasco to all my family and friends!!!

Mindy

Sep 4, 2015

I contacted Lasco because we wanted to purchase two new vehicles. We had very appropriate deals set up at a Chevy dealership and we were scheduled to close however I reached out to Lasco to see if deals could be matched on comparable items. I was flooded with phone calls and emails by four different people from Lasco. Emily was the first person to contacted me via email at the direction of her manager Mike, she is the only person we dealt with who understands customer service. Within five minutes I was contacted by phone and email by Chris who made it very clear he was going to taking care of us and if he needed to bring Emily in at any point he would. I told Chris we were not picky and we were trying to save money from our current payments, he was told we wanted white cars with auto start and tinted windows; simple. He didnt have time for us to come in on Friday so we were at Lasco on Saturday at 9:00 am. The Fusion was pulled up not long after we arrived and other than the windows not being tinted my husband is more than happy with this purchase. The Escape was pulled up and we walked around, I immediately asked if it was a four cylinder to which Chris immediately told me I would not notice because of the Eco Boost. There was no auto start and the absolute basic options. We then took the Escape for a test drive however as soon as I started the car the gas light came on and said 2 miles to empty. I had a less than five minute test drive. Every concern I had about the Escape he skillfully talked me out of. I asked why so many people had contacted us at first and he told me because Emily has a friend in her manager who feeds her customers inappropriately and its wrong because only his manager is allowed to assign the customers. The whole thing was confusing. We didnt leave Lasco until after 4:00pm on Saturday. I was texting Chris by 8:00am Monday morning asking him to please help us that I was 100% dissatisfied with the Escape, he completely ignored me and my husbands phone calls on Monday. No one followed up with our concerns until Tuesday when the customer relations person called to see how I was enjoying my new car. When I contacted Ford Motor Company this morning they reached out to Lasco to assist with the customer relations. The Lasco management team agreed to offer me the market price for my car which was below what its owed, Ive had the car for 5 days. To say I am an dissatisfied customer would be an understatement. Its disheartening to think a company such as Lasco doesnt care enough about a customer who has purchased 4 cars and referred numerous family and friends. Since no one at Lasco seems to care enough to even attempt to make this right I have decided to take this to social media. I have already receive over 100 likes and 47 shares. As small business owners we pride ourselves on our reputation and customer services. We go over and beyond to ensure customer satisfaction. Lasco has lost very loyal customers.

jerry/judi

Sep 4, 2015

sales person was very helpful and work very hard to make buying the car a nice occasion and we will return when we purchase our next car .

Phiz

Sep 2, 2015

I have purchased and leased numerous vehicles from this dealership and have had a great experience EVERY time! Dan Cheney is the best salesperson at the dealership so make sure to ask for him. He has never pressured me to make a decision and has always exceeded my expectations. I just recently turned in my lease and got a new one. Dan took the time to educate me on the trim levels and options of the new Edge to make sure he got something my wife and I were happy with. We were very particular with what we wanted and when Dan didn't have it on his lot he search high and low and found the perfect vehicle at another dealership. He made a trade to get it for us and even drove it to our home to swap out the old lease for the new one. Talk about great service!!!

kokomo

Aug 26, 2015

excellent. Sales person Emily Lorencz excellent no problems. What else can I say. Friendly helpful. Still not sold on SYNC. Nothing else to comment on

La

Aug 25, 2015

I would recommend going to Lasco Ford if you are interested in a vehicle. Before I made the trip to Lasco Ford I called and spoke with Melissa and R.J. They were very friendly on the phone and reassured me that I would be able to get a car. When I got there R.J. immediately sat me down with Scott Skalski. Scott was more than happy to help me on his day off. Scott is a very hard worker. They were all very nice and courteous to me. R.J. and Melissa even asked how I was doing and kept checking on me. I feel they went above and beyond to help me get into a car that I wanted and that I could afford. I was happy with everyone that helped me at Lasco Ford. Thanks for your help Scott, R.J. & Melissa!

Aclarkpardee

Aug 24, 2015

I am so disappointed with the after sale service, I have had my car for 30 days and the driver door handle quits working and its a 300 dollar fix you would think so soon after a sale it would be covered I mean if your car starts breaking after 30 days what does that say about the quality of the car. Also stone chips to be fixed when first bought still have not been addressed. It just seems that the sale is the only important thing not customer satisfaction or quality of products. I am re-thinking my opinion of the dealership

Shane S.

Aug 23, 2015

Ryan wright and the team at Lasco Ford worked hard to overcome my bad credit and get my family into our new explorer. I will definitely be a repeat customer and recommend this dealership to friends and family.

Melissa

Aug 21, 2015

Shopped locally in Fenton for tires. Called all tire shops in town and Lasco beat the discount stores with cost of exact tires and mounting/balancing costs! And I drive a Chevrolet Tahoe. Also saved another $120 by applying for a Ford Motor Credit card. Savings was almost a FREE tire! Service staff and facility was great!

nlwklw3

Aug 21, 2015

I worked with Kayla Mangani and Brandon Dapoy. They operated in a professional, friendly and seamless manner. I had specific items and requests and they met them. They were very easy to work with. No high pressure sales. It was my first vehicle purchase that I did not feel like I was getting cheated. They were very patient with me. They let me do the 24 hour test drive which was great. They have followed up with me since my purchase and have continued to answer my after purchase questions. Outstanding job guys. Thank you. See you in 35 months.

Debbie

Aug 19, 2015

Lasco Ford has gone above what is expected to help us get back into the vehicle we have been wanting for over a year.Michel McKolay has a way of showing us that we are the most important business he has to take care of,even though he is constantly busy.He was our salesman years ago and has always been a customer friendly person.Thankfully he suited us up with Emily Lorencz and Kayla Mangani who pretty much ran circles trying to please my husband.They both deserve recognition for their efforts in making this purchase happen If we are able to purchase another vehicle in the future I truly hope they will be there for us.When my husband and I both leave a dealership with a smile,that pretty much says it all.They are a great team.Fast,thorough,experienced in all their knowledge and I will highly recommend the Lasco team to all of my people.Thank them for me,please!

MLenninger

Aug 17, 2015

Garret has been promoted to New & Used Vehicle Sales. He's tech savvy and easy to work with. Don't let the new building construction keep you away.

HappyCarBuyer

Aug 17, 2015

Andy Klepoch was an excellent salesperson. He worked very hard for me. He was nothigh pressure. He was just extremely helpful and easy to work with. Thank you Lasco Ford!

Aclarkpardee

Aug 16, 2015

I had the best experience at Lasco Ford in Fenton. I was treated with respect and courtesy. I had a budget and they were able to get me into a great car of my choosing at my budget level. I had less than perfect credit and they still treated me as if I was their best customer. Ryan Wright and Kayla Mangani were awesome. I can not say enough good things about this dealership I will never go anywhere else

NSpraggins

Aug 10, 2015

John went out of his way and over and beyond to make sure we were happy and comfortable. We came in looking for a good deal and that's exactly what we got from John. I recommend John to everyone.

chijm4

Aug 8, 2015

Bought a used car in March and already there are engine issues. The Warranty is useless, they fight with you and nickle and dime you until you end up paying almost all the repairs. At first I really thought this was an amazing dealership and very honest but how quickly they show their true colors when issues arise/ I was told the car had a full inspection but the repair shop stated that the trans leak should have been caught by them. The trans leak fried the clutch/ Go elsewhere and save yourself alot of grief

TrueG6167

Aug 7, 2015

My time at Lasco Ford is one for the record books. In all my years on this earth have I ever felt so relaxed and comfortable. These fabulous people need a RAISE..!! They made me feel like... Well more than just special. More than just important. They were truly AWESOME..!! Words can't really express how magical and wonderful these gents and ladies were. My first FORD TRUCK ever..!! Heck my first truck ever and they made it a memorable experience. Yeah it was a 41 mile drive to get there, but they made the trip well worth it. I had came strait from work, all the way from Selfridge ANG Base. Without sleep or breakfast. Working from midnight till 8 am, only stopping at home to get my sunglasses. Wanted to be at my appointment with Mike Goldsworthy on time. Anyway to make a long story short the trip as I said before was well worth it. They are the BESTEST..!! Mike, Paul, and Mike McKolay thank you so much for all that you all did. Angelina thank you for showing how to work the Sync. Still learning as I go, but all the same Thanks. Also got a new fishing buddy out of this deal.. WOOHOO..!! Get ready Mike G...!!

cmonroe

Aug 7, 2015

I was very impressed with the service I received at Lasco Ford when looking to buy my new car. My salesman was very efficient, knowledgeable, and worked with me to get the best deal possible. I would definitely recommend them and will be going back when my lease is up!

Rob

Jul 31, 2015

Found the make/model I was looking for on AutoTrade, After reaching out to Lasco they responded quickly and conveniently and we were able to set up a time for me to come out to them to take a look at the vehicle. Was both contacted by management and a sales associate with videos of the car before I had even made my way out to the site. Staff seemed knowledgeable and helpful. Did not feel like anything was being pushed on me and different options were explained rather well.

Chris48

Jul 22, 2015

Barian Vaughan came out and greeted me while I was just looking at the inventory of Escapes on Lasco Ford's new car lot. He was very helpful answering all my questions and I appreciated his professional manner. We found a vehicle that met my criteria and it is now in my driveway. I would not hesitate to recommend Barian to anyone looking for a new Ford vehicle.

ahrensfamily

Jul 21, 2015

My husband and I were very happy with our visit to Lasko Ford. We were immediately helped by Dan Cheney who helped us find a SUV in our price range. We didn't think we could afford a SUV but he was able to show us different models in the price range we had in mind. He listened to what our needs where and found us the perfect SUV for our growing family. He gave us amazing customer service and answered all our questions and more. We also couldn't believe the service we received after we purchased the vehicle too with the follow ups. We will definitely be coming back to see Dan when we need another vehicle. Thank you!!!

Barb

Jul 13, 2015

I had been going to another Ford dealership for 12+ years and decided to shop at Lasco Ford and was very impressed by their professionalism and willing to please. Ben Willey was (and will be) my sales person and he was excellent! Went above and beyond to make sure I got what I wanted...2015 Ford Edge. Love it! This is my third one in 5 years!

Tfireman3511

Jul 6, 2015

Bought a 2011 f 150 ,found out passager side front brake was lock up ! After four different trips to service department and 1000 extra miles to my truck ! The 5th time after replace all the parts several times they relized they have been installing the brake pads wrong ! Two weekends in a row didn't have a truck too use and ruined my vacation time

dodge charger

Jun 26, 2015

After agreeing to purchase a car, we were stuck sitting and waiting for over an hour because the detail service was backed up. When we requested compensation for the long wait time, we were ignored.

Sinda G.

Jun 26, 2015

I gave Lasco a Excellent because Chris Medel was an angel in disguise! I went in with a loan for 15% interest and came out with a loan for 10% & thats after they intially wrote me up for 12% The time,care and confidence Chris gave me in my purchase of my GMC TERRAIN was the BEST experience I have ever had with a car purchase! I am forever grateful for Chris & his great way with customer service I can't thank him enough! Did I mention he fed me pizza! U GUYS ARE BETTER THAN EXCELENT!!

hramm0627

Jun 22, 2015

Offered a $7,000 trade for my car, a firm exact trade based on the appraisal that was done by one of the sales MANAGERS. After I spent much of my time searching the lot online, and in store I was able to find a vehicle I loved that I wanted to purchase. Once we sat down to fill out the paperwork to purchase the vehicle, the trade in price DROPPED to $3,500. When I asked about why the price difference they basically said "too bad this is what we can offer" but said it was okay because if i just added the other $3,500 in difference they could still make the deal. How on earth is this a correct way to do business? I was baited in with promises of a good deal, then at the last minute they took it all away, but still pressured me into making the deal. They don't care about the customer, only the money. DO NOT shop at this dealer, they will do everything they can to lie and cheat to make a deal the works in THEIR favor only.

BAF150

Jun 10, 2015

I found the exact F-150 I was looking for at Lasco. I first spoke with Danielle via online chat to make sure the truck was still available and within minutes Chris gave me a personal tour of the truck by making a video for me and taking me through all the features, allowing me to see how it was exactly as the pictures portrayed it, and reciting a brief history. Since I wasn't from around the area, Chris went above and beyond to answer all my questions and make sure everything was all set prior to me making the trip down to Fenton. When we arrived, Chris had his hands full with several other customers, but he juggled us all very well and I always felt like I was being taken care of. From test drive to driving it home, Chris made the process as enjoyable as possible. He was never high pressure, and presented the terms of our financing arrangements in a fair and easy to understand manner. After we left we realized we forgot to get the second key and the key code for the keyless entry. Chris took the time to make sure his service didn't stop after the sale. He made arrangements immediately for us to get those items taken care of. I highly recommend him if you want an ambitious professional willing to go the extra mile to meet your needs.

Kim O

Jun 10, 2015

I was looking for a new used SUV so i pulled in Lasco Ford to check out what they had, before i could pull out John Fereghetti was at my window asking what i was looking for. I got out and he showed me several different vehicles. John did not try and push me into something i didn't want he only showed me vehicles that were in my price range and had the features i said I was looking for. John is an excellent person to work with he stayed in contact with me and found the perfect SUV for me the next day. The whole experience was fast and friendly. Thanks so much John!! K.O.

SLK

Jun 10, 2015

I couldn't of asked for a better person to work with than Emily! She was available, responsive, knowledgable, and of course very friendly and helpful. In fact, everyone at the dealership was very friendly and willing to help every time I walked in. I had a great experience and would recommend this dealership and Emily to anyone!

BJR

Jun 4, 2015

Demetri swooped in and rescued another salesman that wasn't do a very good job. I would have left momentarily if Demetri hadn't taken over to make sure that I left satisfied. He listened, didn't push too hard and was patient. I will recommend Demetri to everyone! He hustles!!

ibrown0406

Jun 4, 2015

First, let me say that in the past, when dealing with Mike M who is now a general manager, we had a great experience. He was attentive to our needs and a pleasure to work with. This latest lease was and is a nightmare. First of all, the salesman who took care of this deal is no longer employed by Lasco. He was fired for a reason. We feel we were /are the victims of a bait and switch, i.e., a vehicle other than we had selected was prepped and delivered to us. I realized something was going on when a safety feature I had indicated was imperative for me to drive safely was not on the vehicle. At first I chalked up the absence of this feature on my not being familiar with the vehicle. I visited Lasco 1 1/2 - 2 weeks and relayed my exasperation at the omission of this feature on the vehicle I received. I vented, Mike M assured me he would take care of me when I turned the vehicle in. Fast forward 3 weeks, I had occasion to use the navigation feature. I couldn't get it to work so called Lasco to make an appointment to have it looked at. After almost 3 1/2 hours (because the salesman we had was being fired -- whole other issue ) I was told -- ready? -- it wasn't on the vehicle. OMG! Their fix? Have me turn in the vehicle, but, of course, I have to eat the depreciation! A more unprofessional "fix" I can't imagine. Not a good way to retain customers. Come on guys, take care of this and don't kick a good/return customer to the curb and do what is morally and ethically correct. Again, Mike M is a wonderful asset. You obviously should have more like him.

Cynthia

Jun 3, 2015

I leased a beautiful red Ford Fusion Titanium with the help of Danny Oda and Ben Willey. They were both very helpful and went the extra step to find the red color/interior with all the features I really wanted (and then some!) and bring it in from another dealer all for the price we had originally negotiated. Danny helped me sync my phone and showed me how to use a bunch of the great features on the Fusion before I even left the lot. We had a few after-delivery items to wrap up, all of which have been taken care of, other than one thing that requires me to take the car back to the dealership. But I know they'll be ready and waiting whenever I get there! Overall a great experience, and I totally recommend Lasco Ford.

punitshah

May 29, 2015

Recently completed a purchase of a Ford Focus new and working now on the second one!! Emily is absolutely a delight to work - not only she helped find the right car at the perfect price but also has been extremely helpful (going above and beyond) with the after sales services, especially given our situation of shipping the car to a different state. She always sent a video of the car or potential cars to check out and we had to go to Fenton only once to sign off and take delivery of the car. Cannot appreciate her more - Choose Lasco, Choose Emily!

lipchina73

May 28, 2015

We recently purchased a 2015 Mustang GT from Lasco Ford, with the help of salesman Rick Worden. The deal took place during lunchtime, so Rick loaned us a nicely appointed Ford Escape to go get a bite while the paperwork was being completed. I had been thinking about trading in my 2012 Focus for a larger car, and driving the Escape certainly influenced my decision. Rick took the time to explain Lasco's process and personally introduced us to the other team members. It is a 3 1/2 hour trip one-way to Fenton, but the results were definitely worth the drive!

Love my new car

May 25, 2015

We simply came to do some research on the Edge and the Explorer. Paul Zaagman was very informative when answering all our questions and helping us narrow down which vehicle would work best for us. Paul also helped us understand a high mileage lease as opposed to a purchase which made more sense for us. Flo Gojcaj took us for our test drives and I was amazed at how roomy the Explorer was. However, it was late on Friday night so I went home applied for the Ford Credit and waited to hear from Flo and Paul as they searched for just the right Explorer that was in our price range. We returned Saturday morning to drive one that fit within our budget. And...after driving the vehicle, we knew that was the one! Once we got to negotiations, Paul & Flo worked together to get the payment just where we needed it to be. Flo went out his way to make sure we were comfortable while I waited for the signing process. Then I signed all my paperwork with Blake Boan who also made me feel welcome during the signing process. Finally, I had a Sync training with Anna and she was great, patient and very informative. Flo was there to ensure all my questions had been answered and that I was happy and pleased with my purchased. By the time I left the dealership, I felt as if I had made a whole set of new friends. I have since communicated with Flo on email in regards to following up on the car and I am even more satisfied now than when I left.

Kporange

May 15, 2015

I was there to buy my first car and I worked with Bill. He was very motivated to help especially because I was not 100% sure what color car I wanted. He was helpful without being over barring. I went for a test drive and it went good, took me awhile to decided because it was such a big choice but Bill did his very best to get me the best deal he could and I bought my car, 2012 ford taurus. It is in great condition and everyone was super helpful. I worked with Blake for finance and everything went smoothly and the process was easy to follow and easy to understand. I had a wonderful experience and would recommend this dealership to anyone.

CHARLES SAUBER

May 15, 2015

We worked with Kayla Mangani throughout the leasing process of a Ford Edge. My wife and I originally thought that a 2L engine with Eco-boost would be the right vehicle for us. After meeting with Kayla, the only significant change was to an Edge with a V-6 engine. (Reason being that we travel to Virginia and the hills in Pennsylvania are pretty "cumbersome"). All the other features we specified remained in place.Kayla worked very hard in locating the vehicle we leased. The V-6 engine and all the required vehicle amenities were provided to us. We are very pleased with the Edge SEL. When we decide to lease another vehicle, Ms. Mangani will be the first person we call.

Elisha1014

May 14, 2015

It was time for a new car and why not choose a dealer that you heard nothing but great things about in the past. Lasco Ford was an awesome first time car buying/leasing experience, Anytime I had questions, my dealer rep, Bryan Camilleri would have the answer. Even when he's not available at the moment, stay by the phone for he will call you right back (dont get into a game of phone-tagging). He was also very knowledgeable of all the buying/leasing options, upgrade packages, the promo deals going on and worked and worked to get me the best offer. Lasco Ford even offered me virtual leasing service and did a courteous delivery to my job of my new 2015 Ford Fusion. I am in love with no regrets. If you are looking for a good dealer, Lasco Ford is the best choice. :)

Kathy D.

May 13, 2015

Upon submitting our specs online we were contacted and followed up by Emily Lorencz. She was very knowledgable, friendly, and trustworthy. She followed up on every single aspect of our experience.

Vinny

May 10, 2015

I wanted to get a Focus ST. I gave my information on TRUECar and Paul Zaagman sent me an email with a personalized video message. I thought it was a brilliant thing to be able to put a face to the name. He followed up with a call and was very patient with all my questions about the price, incentives and financing options. He spent a good amount of time with me on the phone and I was never pushed to come into the dealership if I needed my questioned answered. Polite, Patient Professional.I met with Demetri Relford at the dealership. He beat the internet price I was promised over the phone. I asked for a number of financing options. Demetri was very patient, printed out all the different financing options and waited as I went through the numbers. I loved the fact that I was given my space and was never rushed or pushed for a decision. Blake Boan at Finance was great too. Walked me through every document and gave me all the information to put my mind at ease. I was treated with respect and never did I feel he wanted to just wrap it up so that he could go to the next customer. BTW the price was the lowest compared to all the dealerships in the area. Well worth my drive from Ann ArborFive stars all the way.

robertdoss

May 9, 2015

Came in to the dealership because they had a used truck I really liked. I drove almost an hour and it was well worth it. Bill Gunther was my sales rep and he helped me every step of the way including with helping to get an amazing trade price on my previous vehicle! I now am in love with my new truck and have not looked back. Thanks Bill ! and Thanks to Danny for helping me Sync my bluetooth.

KelseyJo

May 8, 2015

When I walked into the dealership, I was uncertain if I wanted to buy a car or lease. I test drove a few cars and wasn't 100% sure what I wanted to do yet. I was going to leave and think about it some more, but the gentleman that I dealt with was so helpful and so nice. John Fereghetti helped me pick out the car I wanted, and he got it done! I decided it was best to lease, since Lasco Ford had so many great deals on leasing cars. A few hours later, I was driving home in my brand new 2015 Fusion! They helped me get the exact car I wanted, even though I had no credit and no co-signer. The employees at this dealership are so so sooo helpful. Thank you guys, and thank you John Fereghetti! :)

cwasson555

May 7, 2015

Our experience with the sales staff at Lasco was exceptional. Kayla was knowledgable, helpful and made the experience painless. I highly recommend Lasco and Kayla for next new car purchase.

jafite1327

May 6, 2015

Dan Cheney makes buying a car easy! He works on you schedule and makes the entire process as smooth as can be! This is my third F-150. All three have been purchased through Lasco Ford and I've exclusively worked with Dan Cheney. This last time, I went in told Dan what I wanted and he had me driving away that evening. He worked with my trade in and got me into the perfect truck! It baffles me as to why anyone would go anywhere else! Lasco Ford is a hometown dealer...that ACTUALLY cares about the community, its employees and its customers. Dan is a fixture in that positive business model and continues to earn my friends and families business!

dgarcia

May 4, 2015

I would highly recommend the Fenton Lasco Ford for their efficiency and customer focused attention to make the process to purchase a new car painless and fun. I worked with Dan Cheney, as I had previously, and he was receptive to our needs and presented us with the options we were looking for. We were able to pull everything together via text and email. I appreciated how everyone will interacted with to the very end was customer focused and friendly. Even after the sale, I was contacted to make the experience was a positive one, which it was. I was very impressed with not only the commitment of the staff toward quality and efficient services but also as I toured the changes being made to the dealership buildings I could see that they were made to further enhance the customer experience during both the sales and after sales. You'll notice the difference over other dealers when you come to Lasco. Make sure you ask for Dan Cheney.

LizzV

May 3, 2015

Erik Getyina is by far the the best salesperson I have ever dealt with. Erik went way above and beyond to get me into an awesome vehicle that fit my needs while working with my difficult situation and never giving up on me. I could not have asked for any better service and have already recommended him to several people. I really appreciate him being so straight forward, honest and determined throughout the entire process which is extremely rare these days.

Loubel

May 2, 2015

Andy Klepoch was very helpful on my recent purchase of a CPO Escape. Andy (and his daughter!!) went the extra mile to make it a memorable event for my daughter's first car. I highly recommend Andy and Lasco Ford for anyone in the market for a new or certified pre-owned Ford.

4tniner

May 2, 2015

We were very pleased with Lasco Ford. Kayla Mangani and Chris Medel went above and beyond to help us meet our need in a time of crisis for us. Our 2010 Ford Focus transmission went out and we needed a vehicle to get two people to work on time. They made that possible. We appreciate every person we worked with, spoke with, or interacted with tremendously. Thank you for everything. We truly appreciate you all. (If we did not mention anyone or did not see them below, you were invaluable as well.)In His Love,Patrick and Belinda Styles ;)

kaw1254

May 1, 2015

John Fereghetti worked dilligently to help me find the right vehicle. I will recommend friends and family to the Lasco Ford team from now on.

lizmae

Apr 30, 2015

We bought our 2014 Flex at Lasco Ford, they had the best deal and found one of the few models left that met our requirements. As soon as you walk in the door someone is there to help you. When we went to pick the car up we found an issue with the tailgate and they immediately took it to the service department. They gave us a loaner vehicle to drive home (30 miles) and were prepared to bring us our new Flex when it was fixed. As we had dinner in town we were able to pick up our new car that evening and the extra trip was not necessary; but they were willing to bring the vehicle to us if needed.

LJ

Apr 30, 2015

This has been the worst car buying experience I have ever had and I will never go back to this dealership again. I love my new vehicle and my salesperson, Erik, was great. But every other aspect of buying a car here has been a headache. It was the first place we went and as we were leaving to visit a couple more dealerships we were told we had to talk to a manager first before we could leave. Shawn was pushy and borderline rude and almost lost the sale for Erik but I really liked the Escape so we went back. It took three hours from the time we said we wanted the car to when we finally left with it. I've bought many cars and even on a busy Saturday I've never had it take that long to give someone my money. All the employees rush around like they are super busy but all that rushing around means mistakes get made. We sat there for two hours before we found out that to get a particular discount we needed my husband's title to his car and we couldn't sign any paperwork until they had that so he had to drive home for it. After signing we had to sit and wait for the car to be prepped, even though we were approved an hour and a half earlier. As soon as we finally got home and sat down to eat there was a phone call saying they forgot to give us the registration and they closed in 15 minutes, not to open again until Monday. So my husband put down his fork and drove back to get that very important piece of paper so I could legally drive my new car the rest of the weekend.A few days later I got a phone call saying they forgot to have me sign something so I had to go back in and sign it. It took a matter of minutes but as I was leaving one of the managers started yelling at an associate about a customer in the far lot not being helped and almost hit my four year old daughter with the heavy glass door on his way outside. As we walked to our car he was yelling at every employee he passed, dropping f-bombs in earshot of my daughter who thankfully didn't ask me to explain what that new word meant. I understand management wants to make as many sales as possible but the tension there is so thick you can feel it. It makes for a very miserable buying experience when the employees are clearly being managed by fear. I will never buy a vehicle here again.

jackie727

Apr 29, 2015

Had a great experience with Bill Gunther. I will always go back to only him as my car salesman. He was very nice and worked hard for us.

Ljr23

Apr 24, 2015

Bought our truck and new Ford Fusion from here! Great service from Tom Goodwin! Patient and helped us find the perfect fit! Won't go looking for a vehicle anywhere else!

Michelle

Apr 23, 2015

Went to Lasco to browse the new cars one afternoon. I was helped by a very nice sales person named Gary Askins. He made my experience a good one. I will be back when I am ready to purchase .

JimIsom2

Apr 21, 2015

Emily Lorencz was everything I could ask for in a salesperson. She called me back immediately, convinced me she would beat any other dealers price and get me in the Titanium Focus I wanted. In short she delivered on every promise she made. A thoroughly satisfying experience with the first Ford I've ever owned.

Jakelawrence

Apr 20, 2015

I was recommended by a friend to go to lasco ford for a new car purchase. My friend had an awesome experience with Ben Willey so I thought I should go to him. I only had an idea of what I wanted and had to get in a car fast for my new job. Ben got right on it and I was in the perfect car for me within the first day. He got me the best price around and I couldn't have asked for a beter experience. Thank you ben and lasco for the best car buying experience I've ever had!!!

April Morrow

Apr 17, 2015

Kayla was absolutely AMAZING!! She was able to get me exactly what I wanted for my new Explorer!!! I live over 40 mins away from Lasco Ford & this was my 2nd vehicle I have purchased from them. I will always be a Lasco customer! The entire staff rocks!

carl.cooper1

Apr 17, 2015

Our (wife and I) search for our new vehicles was months long and extended to a radius of about 600 miles, oh the wonders of the internet. This search ended at Lasco Ford and with the team of Brandon, Mike ad Nick (Techie). What a fabulous experience. Not only did we locate the exact vehicles we desired, but the experience of purchasing our two (2) new vehicles was second to none. The team did a great job of having our vehicles available and ready when we arrived as well as working a deal including our trades effortless. We would highly recommend Lasco and its sales team for any new or used car purchase. Great gob and we couldn't be happier with our new Ford vehicles. From beginning to end, this was a superlative experience.

EMI92

Apr 16, 2015

I was able to find a vehicle that I wanted and was out the door driving it in less than an hour, they moved thru the process and I really like the docu-sign process

Ford Fan now!!

Apr 14, 2015

We were completely thankful and amazed at how our entire experience was at Lasco Ford in Fenton, MI! I went to three car dealerships on Monday. Lasco Ford was whom we worked with. We traded two vehicles in, bought two used vehicles. Salesman were friendly, efficient, and helped with every detail to make the sale go well and efficiently. They answered every question we had and helped us with test drives. All management and financing dept. was an excellent, professional, friendly -All-around wonderful experience. AMAZED and THANKFUL!! Thank you Rick Essenburg, Andy Klepoch, Jake, all staff and management!!

NotGoingBackThereAgain

Apr 13, 2015

I took my car in for an oil change at Lasco Ford on a Saturday. An hour later the car was done, washed and looking good. I get into work on Monday morning and the guy at the gate says you want the good news or the bad news, good news is you made it here, bad news is your shroud is hanging off your lower front end. Turns out the mechanic who did the oil change didn't fasten all the bolts when re-attaching the shroud after the oil change and in addition, some insulation underneath got ripped in the process of driving 59 miles to work today. Never going back there again!!!

Shawnmac8

Apr 12, 2015

Kayla was outstanding - her enthusiasm and great attitude are contagious and refreshing. I will definitely refer her to friends and colleagues. We pass 10 dealerships or more to get to Lasco and it pays off. Excellent service and we are very satisfied!!!Shawn MacDonell734-775-8444

elifra07

Apr 11, 2015

Great Experience and customer service. Helped me and my mom right from the start.Knowledgeable of the two cars in mind, Escape and Edge. Very helpful when trying to stay in my budget range for my car. I left with a 2015 Escape and i love it!

Bledger

Apr 10, 2015

Great experience at lasco ford. Got me the vehicle I wanted and worked very hard to make the deal happen in a very short time frame and to fit the bugdet i was working with. Will definitely be back for my next vehicle purchase!

Taryn

Apr 9, 2015

While I was completely dissatisfied with their sales department, considering the fact that it took 7 trips, close to 10 hours, and a whole week to purchase a vehicle from this company, that all dulls in comparison to what I have had to experience with their service department. Upon test driving the vehicle I noticed an obvious shaking issue. I was promised by the salesman and manager it would be addressed before the purchase was complete. Supposedly, the issue had been "fixed" while we worked on our financing. I left with the vehicle vehicle and immediately noticed the shaking was still very much there. I called back and was told to schedule an appointment to have it addressed. I scheduled an appointment and was told they would have a loaner for me while they worked on it (I had to schedule out a week to ensure I would get a loaner). I called the day before to make sure I'd be all good to go when I dropped off my car and they were unaware of my appointment and don't even have any loaners to give out. PERIOD! I took my vehicle in and was given a ride to work. Four hours later the car was returned to me and had apparently been "fixed". I wasn't given any paperwork to show what had been done, and when I called, I was told some story about having a bent wheel and was told they replaced my tires (which looked fine when I looked at them). When I left work, the shaking was just as apparent as when I left it with them before service. I called the next day and was told that there was nothing more they could do, I could bring it back in but all they were going to do was replace the tires again (WHICH WAS NOT THE PROBLEM). So, I took it to management, as far as it could go. I was put in touch with another service person at their other location. I took it over there where I did receive a loaner and they fixed the issue (which was tie rods and ball joints). Everything was okay for about a week until the next issue popped up. My car wouldn't start and about every sensor was going off. Had it towed back to the dealership where it was diagnosed with a throttle body issue. They had my vehicle for about another week. When I got the vehicle back, I noticed that it still seemed to run funny but I couldn't pinpoint what the issue was. After having the vehicle back for about 3 weeks the next issue popped up. I am now losing power to my engine while driving, and I have to jump my car every time it needs to be started. Have it towed, yet again. This time it's the battery cable has corroded.This time I'm told it's not covered under warranty (like everything else thus far) and that it's going to be close to $250 to fix, on top of towing which was $130. Almost $400 to fix a battery cable? I think not. Obviously, this is not okay, battery cables do not corrode when driven for 5000 miles, it had to be like that when it was sold to me. After a lot of phone calls and complaints I am able to get them down to $200 for everything. After a couple days, I get a phone call while I'm waiting for the cable to be fixed and am told that they are going to cover everything fully 100%, oh and by the way, we scratched your car while it was here so we are sending it to the body shop to be fixed so it's going to be about another week. After 2 weeks of waiting to get my car back I finally get the call that it's ready. When I picked my car up, I noticed a shutter when I hit my gas pedal. Literally, as I am pulling out of the parking lot. I drive the vehicle home and schedule an appointment with a different dealerships service department, at this point I am DONE with Lasco. After 2 days at their facility, they tell me that my transmission needs to be replaced. They found metal fragments in my fluid and that it smells awful. Also, they found that the transmission lines need to be replaced. AND there is also an oil leak at my pan gasket (it had rotted). The oil leak has also detroyed my crank shaft balancer. NEVER buy a vehicle from Lasco. Shady business, empty promises, BIG ADVERTISING that means nothing! There's a reason why they say they can finance anyone. Such a sorry excuse of a company!!

Fordgirl, joanne

Apr 8, 2015

I purchased a 2012 Ford Explorer XLT 4WD (my dream SUV) from Lasco Ford and I had a great experience purchasing my Ford Explorer. Erik was professional, friendly, and very helpful in helping me choose what I wanted. I can't thank him enough for that. THANKS ERIK! I did check other dealerships with the same vehicle with similar mileage and extras and, I have to say that Lasco Ford had the lowest price for the same year, mileage and extras. Also, Lasco's price was about $3000 lower in price. I am so happy and satisfied with the service I received and will certainly purchase my next vehicle from Lasco Ford. I am letting my family and friends know about my purchase and urge them to purchase their next vehicle from Lasco. The staff was professional and friendly and the atmosphere was welcoming. Thanks Lasco for helping me find what I have been looking for since December 2014!

ufknowit76

Apr 7, 2015

I had an excellent experience while purchasing my Fusion Hybrid at Lasco Ford in Fenton, Michigan! I will go back for further visits to this location.

Mike

Apr 6, 2015

Danny was a great guy to shoot the xxxx with when getting familiar with the F150's as I have never bought a truck before. They made sure I had taken multiple test drives before making a decision. Chris M was pretty fat paced and a go-getter.

LPM

Apr 5, 2015

We had been looking on line for the 2015 Mustang GT with all the features that we were looking for and found "The One" at Lasco Ford in Fenton MI. After speaking to Chris Medel on the phone and then arranging an A-plan purchase, we went to the dealership the following Saturday and took delivery of our new Pony-car. Everyone that we worked with was polite and professional. I would not hesitate to recommend this dealership and will do all my future business with Lasco.

jander913

Apr 4, 2015

I sent over some vins for John to check inventory. He replied quickly that they were in. I walked in, test drove them all, and bought the one I wanted. Done Deal. Great Service. This is the type of service you need if you are an extremely busy person like myself. Will recommend in the future,JD Anderson

Adam79

Apr 2, 2015

I had a very pleasant experience at Lasco Ford. I dealt with a sales rep named Ricky Essenburg, who was polite, professional, and very knowledgeable. He answered every question I had, and went through all the options with me. I didn't feel pressured into buying anything, and yet I came away wanting to buy from here. This guy knows his stuff, and if your in the market for a vehicle, and happen to stop in at Lasco, ask for Ricky.

ARheude

Apr 2, 2015

I cannot say enough about the Lasco staff. Professional, personable, thorough. Not only with the purchase of my 2015 Mustang, but over the last nine years servicing my 2006 Mustang. Paul Zaagman, Mike Goldsworthy, and Anna Idoni stand out. Thank you all. I've never had so much fun spending that amount of money.

gpillsy

Apr 1, 2015

Andy Klepoch our salesman was the best. He worked hard to seal the deal but was able to get it done. He looked out for us as a customer. He never pressured us into the offers we were given. I would recommend Andy to anyone. Best sales experience I had at any dealer in a long time.

ruth2015

Apr 1, 2015

Kayla and Ben were very pleasant and professional , it took some doing but they were able to make our purchase happen, the follow up has been great. I told them I wanted to deal local if at all possible and they made that happen, I will look to Lasco for my next purchase.thanks Ruth and Buck Skinner

justin

Mar 30, 2015

Very nice people. We had a great experience with Danny, he was very helpful and not pushy at all. We would definitely do business with him again!

Biiggy

Mar 27, 2015

We were able to find the car and price we wanted along with a friendly staff! Our salesperson Emily Lorencz has a great personality that helped us feel confident that we made the right decision on our car purchase. We would recommend Lasco Ford to our friends.

chijm4

Mar 26, 2015

Very helpful and friendly, love my used car I bought from them. The entire staff were welcoming and helful with questions. No high pressure sales here. I live in Sterling Heights and it was worth going the distance to do business with

turtle

Mar 22, 2015

First of all let me say Lester, aka Andy Klepoch is the man.He was very helpful from the get go.He was patient,knowledgeable,and very accommodating.Overall, the experience , and service I had at Lasco ford was one of the best i ever had purchasing a vehicle. Thank you very much again Andy and all of you at Lasco.

James

Mar 21, 2015

Rick Essenburg did a great job with working with my needs. Wayne was very intense in the pricing process. They listened to my needs both vehicle and price and worked with me to get me into my first Mazda.

mindee

Mar 20, 2015

I found my 2007 BMW X3 on there web site. I requested info on the vehicle, not only did I get a call, Andy went out to the vehicle and took a very through video and emailed it to me with in 30 mins. Andy worked hard to get the vehicle under our budget, very happy of that. With his hard work and knowledge it was a pleasure to work with. Everyone at Lasco Ford where very friendly.

Ziggy0419

Mar 19, 2015

When I went into Lasco Ford to look at a 2010 Ford F150 (which I ended up purchasing) I was immediately met by Mike (Max) outside of the dealership. He noted some of the things that he loved about his own Ford truck and allowed me to get a feel for it myself as well. He as well of the rest of the sales team were always courteous and professional!!! Even after the sale was made, Mike called back to check up after my new purchase and made sure all of components of the vehicle were good to go (even down to the spare key). I will continue to shop Lasco for future vehicles of my own as well as recommend them to friends and family!!! Thanks again.

ken

Mar 18, 2015

Kayla, is the best sale person, I have had in twenty years. She took the time to let me drive seven differ vehicles, one twice. Which help me pick out the right model for me. thanks, Ken

tgaumer

Mar 17, 2015

We have bought 5 vehicles from Lasco and have been satisfied with the customer service. Last year we bought a used Escape and last week a 2012 F250 service truck. We were so IMPRESSED last year with the service we received from our salesman that we requested him again this time. Wayne Johnson is the most professional, courteous and genuinely nicest salesman we have every dealt with. So pick Lasco for their professional staff and great deals but make sure you ask for Wayne!!

SoftwareFarmer

Mar 14, 2015

This is the first time I've ever leased a vehicle. Kayla and her coworkers made the experience a pleasure. I stopped in at 10AM and left by 2PM in a 2015 Ford Fusion.Lasco Ford made the entire experience enjoyable. I'll be returning to Lasco to see Kayla again to get my next new vehicle.

rk11870

Mar 13, 2015

Bought a new F-350 from Mike and Paul and I could tell from the minute I walked into the showroom my business was wanted. Was greeted by at least 4 people asking if they could help me, other dealers I have waited 15 minutes before anyone even stops to see if I need help. The process from start to finish was flawless, they were able to get me the exact truck I wanted even though they did not have it on their lot. They were able to answer all of my questions (I am new to diesel engines) flawlessly, responded to all of me requests within a reasonable amount of time and always made themselves available. The only small knock was on the quality of the delivery. The bed of the truck had several significant scratches in it but were not noticed because it was snowing when I took delivery. I had a spray in bedliner put in so it was no big deal but should have been caught. I would definitely recommend this dealer and these two gentleman as overall the experience was much more positive than I have had at other Ford dealers. I am a life-long Ford customer (9 vehicles so far in my life) and have found my dealership. Thanks guys

claire.piscopoatgmail.com

Mar 12, 2015

I was a first time car buyer and Andy made me feel very comfortable. I was Andy's second customer at Lasco Ford yet he was extremely knowledgeable and answered any question I had. Andy was also very straight forward with me which I very much appreciated. I bought a used 2012 Honda Civic. Everyone at Lasco Ford was extremely helpful and knowledgeable. I would definitely recommend asking for Andy at Lasco Ford. I feel comfortable following up with Andy for any reason after my purchase. Andy's level of knowledge and experience made my first time car buying experience a great one.

gh8toes

Mar 9, 2015

Bought a new 2015 F150 from Andy I was his first customer. He was very helpful and I got a great deal on my trade in. Being new, there were a few questions he couldnt answer off the top of his head, but he made a point of seeking out help and getting me an answer. He is committed to helping you buy your car and will follow up with you to make sure you are satisfied after your purchase.

nickoli13

Mar 9, 2015

Kayla was a pleasure to work with, and very knowledgeable. Even if she didn't have an answer to a question she would promptly find an answer for us. Lasco was willing to work with us to get us into the vehicle wanted, and it was a wonderful experience. They work together as a team, unlike many dealerships i have experienced in the past. They have a very friendly environment, I would definitely recommend Kayla and Lasco Ford!

reyub

Mar 7, 2015

They were very nice friendly and worked very hard to get me into the truck i was looking at everyone was so nice was worth the hour drive

Chris H.

Mar 7, 2015

Waited for 3-4 days to get a price to buy a vehicle that was sitting in my driveway while Ryan screwed around, communication sucked, and I was never even given a price to actually buy it despite asking multiple times... just run around and games. Thankfully they pissed me off to the point I told them to just come get the car out of my driveway and haven't heard from them since, despite Ryan saying he was just waiting on Anna to get him the price so I could come buy it. I ended up buying a better vehicle for a better price elsewhere! I thought the one I had from Lasco was just loud and shifted weird because it was the first 4 cylinder w/turbo that I ever drove but that certainly wasn't the case as the one I actually bought runs and rides smoother, is extremely quiet, and shifts great! I'd suggest doing a thorough inspection if you are going to buy from Lasco!!! I won't be back for any reason!

Lasco Customer

Mar 7, 2015

My husband and I drove over 140 miles to this dealership because the internet price was excellent and the initial phone conversation with Brandon Beebe was very helpful and accommodating ( I ask a lot of questions). He referred me to Wayne Johnson, a Sales Rep. Wayne was also very, very helpful and friendly. He did a lot of research for me and answered my many, many questions. Since we drove down on a Saturday and Wayne was off, he referred us Demetri Relford for that day. Demetri greeted us immediately and was very, very nice! It was very, very busy with lots of customers, so the Brandon Beebe stepped in to assist us as he had already dealt with us personally and on the phone that day. He actually came in on his day off to be sure customers, including us, would not have to wait long. We were very pleased with all three staff members we worked with and were very impressed and how all the customers and staff treated each other! It was a happy, friendly atmosphere, which is much more than I have ever experienced! Since I am quite particular, I asked if we could put the car on their hoist in the service department so I could look at the underside. They were more than willing and were happy to bring the service department over to answer all of my questions! Since, we needed to get our car the next weekday, Lasco even brought our car over 140 miles to our home to complete the sale! We were also promised spare keys and mats and they covered most of those expenses I did not meet Kelsey Riley, a Customer Relations Specialist, but she followed up with us by mail, which really impressed me! Also, Wayne and Brandon kept in contact with us to be sure all was well with the car and the experience! We feel like family, as Wayne put it! THANK YOU SO MUCH LASCO! We will highly recommend you to all our friends! Rick and Rose Stilson

crwinn50

Mar 6, 2015

Danny was an excellent person to deal with. He was kind, considerate and made sure I was happy with all my lease needs before I decided.

Jagtrader1

Mar 4, 2015

I searched the Lasco website and found the 2014 that I wanted.I contacted my salesman Mike G.and it turned out to be the easiest purchase I have ever made.Mike had the vehicle ready to go and all of the paperwork was taken care of before I came in to pick up the vehicle.In the ensuing months I had to bring the truck back to Lasco for some minor tweaking and dealt with Dave in service, he took care of all my concerns in a prompt manner.

Tonya

Mar 3, 2015

After spending a few minutes on the phone with Flo from Lasco Ford, we drove an hour and fifteen minutes to test drive a truck. He was extremely personable, down to earth, and we did not feel pressured to buy in any way. We liked that he rode along on the test drive because he was able to point out the features and really go into detail on the options available. It felt like he was really interested in getting to know us in order to find the best fit for our family. Flo was absolutely amazing to work with. The staff in general seemed relaxed, friendly and polite while we were there...it was a nice environment. Jake in finance was impressively efficient and that process went smooth and quick! Overall, working with the Lasco team was a great experience!

bj

Mar 2, 2015

drove 45 miles to dealership because of the friendly sales team and service i received. They took care of everything and all my needs. I needed a new work truck asap, because mine had been totaled in a accident. from my first phone call to delivery date was only a couple days. i was shocked no one else was able to help me. Good dealership

Melissa

Mar 1, 2015

Loved the experience I had with Lasco and my sales representative Ben Willey! They made buying a new car fun and exciting!

Frank

Feb 24, 2015

Excellent handling of all my questions..knowledge of the automobile is huge plus! Will def recommend this dealer due to this young mans mechanical knowledge.

Acecool72

Feb 24, 2015

I paid a extra 400 dollars for a remote start but no one bothered to tell me that the engine will shut off when I open any car door.....,I thought it would be like any remote start even the service lady who showed me how to use it said it would shut the engine off if I steped on the brake she never mentioned it would shut by opening a door or the back lift gate so I feel I just wasted 400 dollars also was not informed of a 70 dollar price increase in the payment until I had to go in to sign the papers

rsgill8991

Feb 23, 2015

First off and formost this is the second time my wife and i have been here. and i have to say wow. Jarrell, Nick, and of course Annie you three were amazing I can't thank you enough for getting us into the 2012 Ford Focus the car is great and it's Perfect. our credit is bad and these three amazing people helped us get into a newer vehicle at the price that we knew we could afford and they didn't try to put a higher price on us we gave them our ceiling and they kept to it. I will definitely come back for the sales aspect of this dealership. However the service aspect of the dealership is horrible my wife and I signed our car at around 10:30 11 o'clock we left the dealership at close to 5 o'clock p.m. All they had to do was install a seatbelt clip in the rear and obviously clean up the vehicle. I don't know what happened to them but I also did not receive my floormats that were supposed to be in the vehicle or come with the vehicle that I had purchased,and that I have seen better car washing / detailing in a vehicle from an actual car wash! Very disappointed in the service aspect that it took over 5 hours to do something that should have only taken 2 max. I watched people come in after me and leave before me and I figured that what was going on was kind of crummy. you need to maybe think about doing a first come first serve service which works tremendously well...i would know because that's what my company uses. I didn't appreciate some of your service reps in the offices swearing in the waiting room with my one year old daughter who is learning to pick up words, very inappropriate! I also didn't appreciate that every time I went over to the service desk windows and door looking into the service area that most of your employees were standing/walking around on their cell phones very very horrible business ethics will never be back for service to this dealership for service ever again. My overall grade for this dealership is that if you do need a car Annie, Nick, jarrell these three people are your people to get ahold of they will do everything and anything that they can to get you into a vehicle that works for you. A+++ and unfortunately the service department you failed!

MadMan

Feb 21, 2015

My Lasco experience was terrible to say the least! My review of this ford dealership is very similar to all the others I have read. I can't believe that Ford motor company can't be more aware of how this dealership treats it's customers. I too was passed to three different sales consultants. The so called manager was so rude and unwilling to work with me and seemed mad at me like I was wasting his time. The dealership was offering by way of radio ad to fill your tank with gas if you can't make a deal on that day, well I didn't make a deal with them that day and he didn't offer to fill my tank. So as this review goes on I sold my old truck outright after being there that day of the sale and made the mistake of calling back to see if the truck I was looking at was still available and it was but right away the pressure was turned on with salesman #3 telling me that someone else was going to buy the truck so then I said okay but then he told me that the other person was from out of town and if I wanted it I need to tell him right there and then that I wanted the truck. So I really liked the truck and it had all the things I was looking for so I ended up buying it. That's when it only got worse. so after the 4 hr. paper shuffle I was out. Then after getting truck home I noticed problems with the paint on the truck brought it back they told me they would take care of it, so gave me loner car which was nice of them so a week and a half later they said truck was ready. So go pick it up and trusted they repaired it only to find out they just buffed the paint never painted nothing and now told me nothing they can do for me. like other reviews have said they got their money and i'm just a nobody to them now. I will get it painted by someone else cause I don't want LASCO FORD touching my truck. rest assured I will tell everyone I know about my LASCO experience....

dobsonm1

Feb 20, 2015

Well, I must say that my purchase of a 2014 focus followed a less than traditional route. After pouring over the numbers with a sales manager and Ben I thought the deal was done. Being late, I came back the next day for delivery and to sign. It was then that I realized that the loan was a year longer than I thought. My fault for not looking more closely. This assumption and miscommunication caused me to walk out on the deal and out of the dealership. Ben worked tirelessly to get my payment down to wear I needed it. I came back the next day and bought the car for a payment I did not think was possible. Ben used a word to describe his role in the car buying process. He called himself an advocate. I am not naive. I understand how sales works, but i really believe Ben worked for my business and was a tireless advocate on our behalf. Thanks Ben!

Suckitup

Feb 11, 2015

John was great to work with. He went above and beyond to fulfill our needs. I highly recommend John and will be sending friends and family his way. Also a big thanks to Jarrell for answering all of our questions.

princet

Feb 1, 2015

found these salesmen to be extremely helpful and interested in helping me find the right truckthey showed me every vehicle i asked to see and drive. i highly recommend both salesmen

Meandu0401

Jan 25, 2015

Recently went to Lasco Ford to price out a vehicle knowing we have negative equity in a car loan. Our salesman, Florin, not only was respectful, courteous, honest, and extremely hardworking, but tried his best to get us into a vehicle we could afford. We went into this with the expectation it was not possible due to the loan we currently have. Flo went over numbers with us, and we spoke to Mike, his manager, who is also great, and with the options we we're given it just didn't make sense to do anything with our current situation just yet. I'm writing this review because although we didn't end up in a new car, yet, the experience and way we we're treated was beyond our expectations. I recommend Lasco, and Florin specifically to everyone. You will not be hassled, pressured, or deceived. If you are in the market for a vehicle new or used, give Florin a chance to work with you.

frenchi124

Jan 23, 2015

When I stopped in to Lasco Ford I was just curious in what price they were offering for a new 2015 Ford Escape. I had already been to our long standing sales guy at Szott Ford and gotten a price from him and was planning to purchase from Szott. Flo came out of the gate not knowing that he was competing with another dealership and gave me a better deal. After that, Szott tried to beat Lasco several times and every time Lasco came back with a better deal. I really appreciated them trying to accommodate my needs and Flo could not have been more helpful and friendly! It's not often you find a dealer you feel like you can trust.

kkish

Jan 20, 2015

My husband and I walked into the dealership not really sure if we were going to get anything that day but were given too good of a deal to pass up! We decided to lease a 2014 Ford Focus with the help of Florin. He was very helpful and actually listened to us and exactly what we wanted. Florin made it happen. As soon as the lease is up we plan on coming back to purchase a new vehicle. Great service and excited to see the upcoming renovations to the building!

mizer

Jan 18, 2015

We were just looking at options on a trade in and walked out with a newer used truck! Emily Lorencz was very courteous and never tried to rush us! She showed us every vehicle we asked to see and made recommendations based on what we wanted. I will never buy another vehicle from another dealership as long as the service we received this visit continues. Paul was an absolute pleasure to deal with from a management standpoint and was very personable. Paul was very intuitive to our needs and very knowledgeable about all the products and inventory the dealership had to offer. I will be recommending these two sales people to everyone I know. Lasco is extremely lucky to have both Paul and Emily working for them. My experience with Lasco could not have been a more pleasant one!

tdarnell507

Jan 15, 2015

A few weeks ago I leased a 2015 Ford Escape, and Blake Boan worked with me to make sure I got a great deal to fit within my budget. I purchased the add-on of "heated seats", which were installed last week and I'm very happy with my purchase. I have already recommended Blake to my friends who are looking for a new lease option. Thanks, Blake, for a great experience. I would also like to thank Kayla Mangani for her assistance as well as another young lady who introduced me to the ins & outs of the Ford Sync system; I'm sorry, I can't remember her name.

Ryan

Jan 13, 2015

Thanks so much to my Salesman, Bryan Camilleri and the other staff that helped me lease my brand new Ford Explorer Sport - Excellent Customer Service!

bummoore

Jan 12, 2015

I recently leased a new Taurus SHO from Lasco. My experience from selecting the correct vehicle to getting the best deal was coordinated by Andreea McGigor. I don't have much patience when getting a vehicle but Andreea make the deal painless and quick for me. I highly recommend working with Andreea for any vehicle purchased from Lasco if you want the best deal and best customer service.Thank you for the excellent customer service!!!

lmuzik

Jan 6, 2015

My old car finally went to car heaven, leaving me stranded without transportation. Nick Clark drove to me and picked me up so that I could go to the dealership and discuss my interests in a new vehicle. He was personable, attentive, and really took the time to listen to what I was saying. It had been ten years since I bought a new car so I was a bit unfamiliar with the entire process. He went over all of my interests and showed me vehicles specific to my liking. He even showed me more vehicles outside of what I was looking for. As a result of seeing more vehicles, I became more educated in the types of options the cars have because of Nick, and I wound up picking a car that fit me perfectly. James Marcheselli took the time to break down warranty plans and explain what each meant in the finance department. It was easy to compare all plans as his entire desktop is a flat touch screen computer monitor that you can view! The technology is great there, the financing portion of it is fast and easy- pretty much paperless. Danny Oda sat with me in the car and showed me the awesome technology and how to adjust it to fit my needs. Dave Riley, the manager, expressed that he was available to address any concerns that I may have and that is very comforting to know. It was nice to become familiar with each department and it made the purchase even more worthwhile and easy to finalize. My last experience in buying a car at another dealership was one person- the salesperson. I like seeing all the faces involved much better. Thanks everyone!! Lisa Muzik

Jnelson212

Jan 2, 2015

We purchased a 2010 Buick Enclave from Lasco at the end of December 2014. It was one of the first places we shopped. After an exhaustive search for right used vehicle for the right price we returned to Lasco. Bruce King was our salesman and one of the main reasons we returned. He was knowledgeable but not intrusive. His customer service was exemplary. He went the extra mile to answer all our questions and honor all our requests that he could. Lasco is lucky to have someone like Bruce out front selling their vehicles. He is a huge asset to their business.

johnny2235

Jan 2, 2015

Emily is very personable, outgoing and goes the extra mile to keep the customer happy and provide them with what they need and want. Her vibrant personality and friendly demeanor makes customers feel very comfortable.

Mark W Rummel

Jan 2, 2015

We love our Ford Escape and have always had good service from Lasco. And, Emily Lorencz has given us GREAT service, very professional and helpful. She follows through and even called us to double check on our satisfaction. Thank you, Emily in particular and Lasco Ford in general!

Cuddy

Jan 1, 2015

Friendly and accommodating worked with us to get exactly what we were looking for. Very easy to work with new car is great! Thanks Kayla!

danny101282

Jan 1, 2015

glad I chose Lasco ford to purchase my new truck. Kayla was wonderful to work with so bubbly and look out for all my needs. Even tought me how to use my new navigation system. I can't wait to come back for my oil changes and see everyone that helped. Thanks !

doris1833

Jan 1, 2015

I would recommend Lasco to anyone. Kayla and Blake were awesome. They were very professional, yet down to earth which made me feel very comfortable through the process. They explained everything thoroughly and left no question unanswered. Great job Lasco! They are the best. I love my new car:)

rtaft89

Dec 31, 2014

I came in to look at new vehicle to upgrade from a 2008 pontiac! I had my heart set on a Ford edge. Kayla told me all the specifics I was looking for in a new vehicle. I look forward to doing business with Kayla in the near future!

junior

Dec 31, 2014

Kayla was very professional and knowledgeable. She listened to our needs and recommended vehicles that would meet them. We will recommend her to our family and friends.

MisLaura

Dec 31, 2014

I went in thinking I'd be unhappy unless I could get a very certain style. Not only did Kayla exceed all expectations when working with me, she showed me a model that was much more in my price range and still had everything I wanted. I didn't give up the Escape I purchased from Lasco in 2009 because I love it so much...but must admit that my Explorer is a sweet ride!Kudos to Kayla! I'll see you again in a few years, but in the meantime I will recommend you to everyone I know.When it came to financing, I was not interested in dealing with anyone other than my credit union. Shoen Newsome just asked if he could try to get me better interest rates, and he actually cut the rate in 1/2. "Shoen is the xxxx." It needs to be the new slogan on his flat-panel desk.

johnnyC

Dec 31, 2014

Kayla was extremely helpful in picking out my newest vehicle. She was able to help me find more in a vehicle than I knew i wanted/ needed for a price that was better than expected as well. She is the most amazing car sales representative ive had the pleasure of dealing with. For your next vehicle go to Lasco Ford ask for Kayla. You wont be dissapointed!

tmoore1147

Dec 31, 2014

She is very good to work with, she's an honest, outgoing person, and a very reliable person! She has a good attitude and is very good at her job!

Bbisbee

Dec 31, 2014

Bought my first ever Ford from Blake this summer. I love it. Gas mileage is great. Price was good. The interiorWraps around and makes me feel like I'm sitting in a race car. I recommend Lasco Ford and Blake.

Mike

Dec 31, 2014

Blake presented many options in cars, that met our needs. He focused on our wants, I really appreciated his help and knowledge of the product.

Jhosey

Dec 31, 2014

Blake was wonderful to work with. He was quick with answer questions and very trustworthy. I will be back to work with him in the future.

Dquintard

Dec 31, 2014

Blake was able to provide my wife and I a fantastic car! We are so impressed with how knowledgeable he is of all the makes and models that Lasci sells and made us so comfortable in making sure we chose the right vehicle for us and our needs. Thank you Blake!

Chris snow

Dec 31, 2014

Blake really took care of us made sure all of our needs were taken care of and got us exactly what we wanted. I would recommend him and this dealership to anyone who ask!!!!!

streets

Dec 31, 2014

Kayla was a huge help in helping me find my new car. Was only in the car lot for a few minutes before she was helping me find a new car.

clee587

Dec 31, 2014

I have to say this was the best experience I have had in a long time buying a car. Kayla Mangani was great too. She really helped me understand my vehicle and made me feel like my needs were important in the process. I recommend Lasco Ford and Kayla Mangani to anyone looking for a great deal and a great sales experience.

shlycrd02

Dec 31, 2014

My husband and I worked with Blake on the purchase of our new vehicle. He was friendly and professional and we enjoyed the experience immensely. Would recommend him to anyone!

BrennnenR

Dec 31, 2014

Always great working with their staff! They were very helpful and kind and had me out the door in my new truck faster than any place I've gone to before!

beccacheyne

Dec 31, 2014

Kayla was very helpful on helping me choose the right car for me. Very knowledgeable on everything and it was a pleasure workinf with her :)

yukon82

Dec 31, 2014

kayla is a very energetic and exciting person to deal with.if you've ever had a bad experience at a dealership I guarantee if you work with her she will change your mind about the whole experience..

Robert

Dec 31, 2014

Kayla Mangani was a lot of help, when I was searching for a new vehicle. She was kind, and very knowledgeable. The kind of service you expect. Thank you Kayla, and Lasco Ford in Fenton.

EL

Dec 31, 2014

Jake Moen was very knowledgeable, personable- he was great to talk to and took time to answer my questions of each of the vehicles I was looking at. He took the time to help me and I will definitely be working with him on my car purchase. .

SFG6953

Dec 31, 2014

I had the pleasure of working with Kayla on buying my vehicle and she was great to work with very helpful and her product knowledge is quite amazing.

Oc

Dec 31, 2014

I have been in the market for a truck for quite some time, I stoped into Lasco ford and Mike Goldsworthy helped me find the perfect truck for me, that was not only in my price range but one I really felt good about purchasing. From the second I step on the lot I was treated with the upmost respect and courtesy. Love my new truck thanks again!

Meandu0401

Dec 31, 2014

Florin (Flo) went above and beyond to find my husband and I a new truck in our budget. Flo, has excellent customer service, and was extremely accommodating and patient. We never felt pressured, and we took our time with our decisions. I would highly recommend Lasco Ford, and Flo to anyone in the future.

ianb

Dec 31, 2014

I am so happy with how my visit to Lasco ford went. At first I wasn't sure what to do, it being my first time buying a car, but Kayla (who was friendly and very helpful) helped me pick out just what I needed. She also helped me get financed through one of the first time buyer programs, which I didn't even know existed! Also the paper work was breezy and didn't take nearly as long as I thought. Over all I am 100% satisfied with my visit to Lasco Ford and highly recommend talking to Kayla when you get there!

Waddles8

Dec 31, 2014

Kayla went above and beyond in finding my wife and myself our new vehicles. I will be back in the spring shopping again for a new vehicle for my company.

cutcher1atcharter.net

Dec 31, 2014

KAYLA MANGANI, WAS FANTASTIC, HELPED ME RIGHT TO WHAT I WANTED, AND WORKED OUT A GREAT DEAL...WOULD NOT WANT ANYONE ELSE, SHE IS A GREAT CREDIT TO LASCO, AND TO ANYONE WANTING A FORD PRODUCT.....AS SHE DOES KNOW THE IN AND OUTS OF ALL , THE CARS AND TRUCKS....GIVE HER A CALL IT WILL BE WORTH IT.. WILL GET MY NEXT TRUCK FROM HER FOR SURE...

wap

Dec 31, 2014

BLAKE AND THE CREW HAVE AN OUTSTANDING FORD TEAM. They offer a greatsservice and sales program.Great job on the addition. Great part of our community.

Stacy

Dec 30, 2014

Emily was a pleasure to work with. She went above and beyond to find and acquire us the vehicle we wanted. She is personable and professional. I will always do business with Emily and will highly recommend her to all my friends and family.

Kacey

Dec 30, 2014

On Saturday December 29, 2014 we drove 67 miles to Lasco Ford after seeing an advertisement on line on a F150 truck we I liked. We worked with Ryan Wright, who was very helpful. After discussing prices and rebates we left the dealership to think about it. We called later that day and told Ryan we would take it. On Monday we drove down to get it, we waited almost 3 hours and then found out we did not qualify for one of the rebates. We chose not to get the truck as the price of the truck was now more than what we were told it would be. After three days we called the dealership and they informed us we could still qualify for the rebate at the original price that we were quoted. We happily drove back down and got the truck. The dealership appears very unorganized and chaotic. And although our experience was fair we would go back. We thank Ryan Wright and Rick Davis for the service they gave us.

Anthonyt929

Dec 30, 2014

I came in with my fiance, not sure if we could get financed. Emily was understanding and helpful, suggesting the best vehicle for us and out financial situation and needs of our family. She got us to a payment that fit our budget and Jake in finance showed us some additional coverages that we wanted to purchase that helped protect our vehicle purchase. We will be back to get another vehicle after my fiance's lease is up in September!

Athomas1

Dec 30, 2014

My husband and I went in to look at used cars because we though that was all we could afford. Blake helped us out and actually got us a brand new car in our price range!!! We were very impressed with Blake's knowledge, and willingness to find the exact vehicle that to fit our needs, in a price range that worked for us. We will be back for a second vehicle for our growing family and Blake will be the guy we look for! Thank you Blake for making this experience easy, fun and stress free!

Dandan53

Dec 30, 2014

I bought an f150 from Emily L. She took care of all my concerns and got me a great deal. I recommend Lasco Ford to all my family and friends. Emily and Jake in Finanace are the best!

Chrzanowski85

Dec 30, 2014

Kayla is the most informative, friendly, and genuine salesperson I've ever had the pleasure of dealing with. A lot of sales people are pushy but no Kayla. She was sure she could get the job done but with reassurance all my needs and wants would be met. Incredible young lady.

hollyree

Dec 30, 2014

I worked with Kayla Mangani. I had high expectations and was very specific about what I wanted. I admittedly was not an easy customer. She listened to me and produced several options for me. She was professional, kind and patient. She spent several hours with me and I drove away in a new car very happy. I would highly recommend asking for Kayla Mangani at Lasco Ford if you are looking for a car.

R.Austin

Dec 30, 2014

Blake was very helpful and attentive. He helped me on multiple visits to find the Edge that fit my needs perfectly. Thanks Blake, I look forward to working with you in the future!

crazyc

Dec 30, 2014

Kayla is amazingly friendly and knowledgeable of the product she's selling. Great personality would recommend her any one. Was also great in keeping me informed during the entire search process. One of the best I've dealt with! Awesome & amazing describe her.

kelleyde

Dec 30, 2014

Kayla is very helpful and informative. She knows her stuff inside out. She also goes the extra mile. She does everything possible to get you the best deal. She's also easy to talk to, and you can get in touch with her anytime to work out the best deal. Would always buy from her.

Cargrl

Dec 30, 2014

Kayla was very helpful in providing all the information I needed or my new car purchase. Definitely a customer for all my future car needs.

Jlaurain

Dec 30, 2014

Jake Moen was absolutely wonderful to work with. While shopping around at many dealerships, I knew I found a respectful. Honest sales employee in Mr. Moen. Jake made the buying process fun, easy, and exciting. I would definitely recommend visiting him at Lasco.

harmonicfire

Dec 30, 2014

- quality time spent to understand customers unique needs.- thorough understanding of the vehicles they sell- the sales people are very polite and courteous.- if they don't have the vehicle you were looking for they will find it for you- they are building long-term relationships with the customers not just looking for a quick sale

SteveO

Dec 30, 2014

Blake is on top of things when I needed answers fast. He is not your typical cars salesman. Thanks for your hard work and help.

JulieS

Dec 30, 2014

Blake Boan is knowledgable, trustworthy salesman. It was a pleasure to meet with him. I look forward to working with him with my next purchase. I would recommend him to friends and family.

lorim

Dec 30, 2014

Jake was very helpful and knew the differences between different model cars. I was not able to purchase at this time and he was very understanding after spending 3 hrs with me.

Dmo

Dec 30, 2014

My purchase was smooth and Jake was very helpful and knowledgeable on all aspects of my car. I will buy from him again great experience thanks

Sb

Dec 30, 2014

I'm usually not too fond of car salesman, but Jake at Lasco Ford in Fenton changed my mind. He was friendly, courteous, and went out of his way to make sure that I was satisfied with my purchase. You can tell he takes pride in what he does. Thank you Jake!

Jglasco

Dec 29, 2014

We've bought 2 vehicles from Kayla and she has done a great job helping us make the deal that worked. I would go back again!

Nakter89

Dec 28, 2014

My salesperson Firoz was very helpful and informative. We leased 2014 Ford Escape. We was first time buyer.Greg Reid and Allen Parker helped us all the way to become approved through ford motor credit. Thank you all for your support. Would defiantly recommend this dealership for your next purchase.

Jameel

Dec 27, 2014

I had a great experience at this dealership. My salesman went out of his way to help me get my car any way possible. I will recommend all my friends to this salesman.

Sue

Dec 26, 2014

We had been looking for a used Ford Explorer for over six months, after our 1999 Ford Expedition retired with 330,000 miles on it... You read that right, 330,000 and an engine that is still running strong! That's Ford Tough! Needless to say, we're a Ford family for life. We had a very specific wish list when we began our search for an Explorer--preferably a Limited 4x4, within 3 years old, low mileage and a reasonable price, We found that and more at Lasco Ford in Fenton. Our salesman Florin Gojcaj was very friendly, accommodating, and a joy to work with. No hard sell, just a genuine desire to match us with the truck we were seeking. And we found it in our 2012 Explorer Limited--low mileage, awesome shape and exactly what we were looking for. Can't thank Florin enough for all he did to bring our search to an end. If you're in the market for a used or new truck or car, and a salesperson dedicated to delivering exactly what you're looking for, say hello to "Flo" and Lasco Ford.

Katrina251978

Dec 26, 2014

I was weary of going through a dealership I didn't know for a car, but Nick made the experience awesome. Super easy and not pushy at all!

lisa

Dec 23, 2014

I had a very good experience when I went to get me a new car.I would recommend Nick Clark to anyone getting a new car from losco Ford .he is very friendly and very helpful

OliW

Dec 22, 2014

I was very satisfied with my experience at Ford Lasco, and will recommend them to my friends. The huge selection made the difference for them.

samanthk

Dec 22, 2014

When I wanted to buy a car, I was confused as to which dealer I must go to and express my opinion. I got to know of Firoz from a friend of mine and he helped me in person to find the right car for me and also helped me get a good price for the car.Now, I don't just have a great car, I also have a good friend.Thank you Firoz and thank you Lasco Ford for the great service.

HappyCustomer

Dec 20, 2014

I originally purchased my car in 2012 at Lasco Ford in Fenton, Michigan. I went back this past week to look into leasing since I am retired and drive less than 7,000 miles/year. I was hoping to cut my expense since my payment was a bit high. After driving a 2015 lease vehicle, we sat down to crunch the numbers and discovered I wouldn't be gaining anything to trade in my financed vehicle for a lease unless I was willing to give up the bells and whistles. I love my Ford Edge and the bells and whistles. My salesperson, Andreea Mcgigor, was very understanding and helpful. Upon discovering she would not be able to meet my requirements with a new vehicle, she offered to help me with a refinance to reduce my monthly payment. Everything went smoothly and I walked out with a significantly lower monthly payment.I highly recommend Lasco Ford in Fenton, Michigan and Andreea Mcgigor as a qualified, identifiable, low-pressure, accommodating salesperson! She has great customer skills and I was very impressed with her ability to meet my needs.Thank you, Andreea!

kelly

Dec 20, 2014

I went to the dealership to learn about leasing. I have always financed used cars but was interested in trying a new car this time and wasn't sure how leasing worked. Blake Boan met me in the lot and impressed me right away on his knowledge of the cars and on how the leasing worked. In no time at all I was test driving a few new cars, and he made the whole process a breeze. I am so happy with my new Taurus and wanted to let you know how great and helpful Blake was to me in the whole process. Thanks Lasco Ford and Blake!

12zsawer

Dec 18, 2014

We needed a bigger vehicle to accommodate our growing family. My salesman, Firoz, was excellent. He bent over backwards and was very patient as we went from vehicle to vehicle. He tolerated my pickiness and foot-dragging for nearly an entire week before we made a deal on our '13 Flex. We love it and recommend Firoz and the Lasco team to anyone looking for car.

Andrew25

Dec 17, 2014

I`ve just bought a car from Lasco. Andrea was the sales person. I must admit she has great customer skills and I was impressed with the way she handled the deal. Btw, I love my new Ford Escape!

rwch123

Dec 16, 2014

I went into LASCO Ford recently just to browse some vehicles as I will be purchasing in the near future. Blake new that I was not ready to purchase that day and still took the time and answered all my questions professionally and I felt like he wasn't trying to get the next sale he was very interested in helping me. That alone has made me very thankful and will be doing business in the next few days.

Dan Ribar

Dec 16, 2014

I went to Lasco not intending to proceed with buying an F150. My mind was set on an Ecoboost but salesman Flo brought up some valid points on the V8 5.0 Coyote motor. I hadn't considered the points Flo offered. Flo was not too pushy and I appreciated that. After considering the price as well as Flo's help with Blake, the choice became clear that the V8 F150 I ultimately purchased was the right move. I appreciated the courteous approach Lasco offered. And I was honored to be Flo's first sale.

090970

Dec 15, 2014

Very happy I decided to go to lasco ford for my new truck andreea was great to work with and made it easy to purchase my new f150

twoloves

Dec 15, 2014

Blake was very personable. He was knowledgable in the vehicles I looked at. It was an overall pleasurable experience and I look forward to working with Blake and Lasco Ford in the future,

f150beast

Dec 15, 2014

I had looked at a few f150 pick up trucks in the past week or so, but no dealers or any of them there sales people wanted to help me out. Until I got to this place. lady name Kayla Mangani really took her time to make sure I was happy and got me that truck I wanted. She worked hard getin me the best deal and them bigger tires I had to have. Now i gots me one of the best lookin F150s around this area. It would not have happened with out her hard work. Got a cheap payment too. Thank you Kayla for all your help.

valsan829

Dec 15, 2014

Good place, very friendly and helpful. Would recommend again. Bought 2 vehicles, very happy with purchases. Cleaned while waiting. Good trade on current vehicles. Thanks.

nicole.notter.9

Dec 15, 2014

We were in the market for a new car but were unsure if we would be able to get a lease we could afford Blake made sure we got the car we wanted and even kept in our price range. I love my new vehicle. Thanks again Blake!!

Christopher 01010

Dec 15, 2014

Blake was great help!!! Super Friendly, helpful and very detailed. I would recommend him to anyone looking to buy a car. He explained the paperwork very well to make sure that I was comfortable. I really do not enjoy buying cars because of all the waiting. They made sure to make it quick and simple.Chris

meow5918

Dec 14, 2014

Mike M, Andreea and Shouen really made my first time lease expirience a positive one. They all made me their priority and I felt well taken care of. Especially since the vehical I desired was hard to find. Thank you again for making this a breeze. Thank you again,Katherine Johnson

susie48180

Dec 12, 2014

Lasco Ford is my new family and so close to home. I know there are friendly people out there but this staff is so much more. My husband bought a Focus last year and I bought a new Fusion this year. My husband does not want to be around when I shop because I have to go over every detail over and over again. These people so earned their money! I drove Fusions with the back up camera and Fusions with the big screen back up camera, three different colors and a hybyrid. Andreea Mcgigor was with me on test drives (hours) at least 45 minutes in the parking lot looking at different colors and wheels. When we came back in she looked totally exhausted, but, she did a great job and I think of her more as a friend. Paul Zaagman was my sales guy and with the A Plan it was straight forward except for all those rebates not to mention Black Friday Rebates (and it wasn't even Black Friday yet) Danny Oda, I want to adopt him because he has the patience of a saint. At 4pm he sat in my car to teach me about sync and all the buttons to operate this computer on wheels. He made it back in the store 10 minutes before closing at 7pm. Any staff that can work with me and make me feel they really have my best interest are just really great people. Congratulations to Paul on that new baby.

Corina77

Dec 11, 2014

Lasco Ford is hands down the best dealership I've ever shopped at! My husband and I had the privlage of having Andreea Mcgigor as our sales representative and she went above and beyond in helping us make the purchase of our Ford Escape fun and easy. We will definitely be back soon. Lasco Ford is lucky to have Andreea Mcgigor working for their company. We shopped around at other local dealers and were not happy with the level of service we were experiencing, other sales representatives seems to only be interested in their needs and tried to force us into the car they thought was best for us. Andreea took the time to learn what we wanted and made sure that we were completely happy. She was never pushy or rude to us, but patience and understanding. Andreea is super knowledgeable and very professional. I will be sending all my friends and family to Mrs Mcgigor in the future. If you are in the market for a new car, do yourself a favor and go see Andreea Mcgigor at Lasco Ford.

Knapperoo4

Dec 9, 2014

I have had my car serviced at this dealership 3 times. They have a friendly staff that always greets me very warmly. I always ask them to explain the recommended additional services and they have always guided me through explaining everything in detail.I just got all of my tires replaced and they beat the discount tire price that I brought in and it blew my mind - they best the lowest price you can find!Love this place.

ryann.brege

Dec 8, 2014

Dan has taken care of my parents and my car needs for the past 6 years. I bought my vehicle from Lasco because of Dan. As long as I have the choice I will follow Dan to any dealership he works for to purchase my vehicles. Finding someone you trust makes the entire buying process a lot less stressful. I emailed Dan ahead of time what I was looking for in a vehicle and what I was able to spend. When I showed up for my appointment he had a few vehicles picked out for me and the keys sitting on his desk waiting. He made everything so easy. While Dan was off getting my trade in appraised and getting paper work ready I had time to listen and watch everything that was going on around me. I had more then one person come up to me and ask if I needed anything, any coffee or water. I heard a close by salesperson make a follow up call to a customer that had purchased a vehicle the day before to see if they needed anything or had any questions. I heard another salesperson make a follow up call to a customer that had decided not to purchase a car. She asked if there was anything that she could have done better with their interaction to earn his business. I watched one of the managers bend over backwards to meet a potential customers needs with what he was asking for his trade in. He personally went out to the vehicle to see if the appraiser had missed anything on the vehicle to increase its trade in value. Danny helped me move over my belongings from my old vehicle to the new one. He patiently explained the new features on my car and helped connect my phone to the Bluetooth. When the deal was made I got a standing ovation from the staff as I rang the sales bell. There was a radio station there visiting that day and I got free movie passes from them for purchasing a vehicle. There isn't one negative thing I can say about my experience with Lasco. My time is very important to me. The best thing about the day was that from the time I walked in the door till when I left with my new vehicle was only 3.5 hours. Usually buying a new car takes the entire day. Seriously there is no reason to shop elsewhere. Thank you mostly to Dan for being so awesome, but thanks to everyone else at Lasco for giving me such a positive experience.

nelsod18

Dec 8, 2014

Worked with Blake Boan on a '15 mustang. Very personable individual. I enjoyed my purchasing experience at the dealership as a whole. He worked with me to find the happy median in price vs. down payment. I'm happy, the wife's happy, and I would recommend him and this dealership across the board.

sjantz03

Dec 8, 2014

Fair pricing on new (and used) vehicles. They gave me top market value for my trade in and fair market value on my new F150. I've been going to Lasco for about 10 yrs now and have never been disappointed in any of my vehicle purchases. The only downside is that they have a high sales person turnover rate. It seems like as soon as I get a good "working" relationship with my sales guy, they leave. But this has no real affect on their ability to make a sale, it just takes that personal feel I like out. My sales guy for this truck purchase was Nick Clark and his sales manager Brandon Beebe. I put those two through a LOT and made them work for this one but they both did an outstanding job!!I've also been using the service department for an equal amount of time and can say they have come a long way in the past 10 years. By far my favorite service advisor to deal with is Dave Furno. He always steers me in the right direction and works with me on my service needs. I'll be getting one of the Lasco Lifts ( Lascolifts.com ) put on next week :) I also cant wait to get my trucks first oil change done in the new state of the art service department.Thanks Team Lasco for making yet another vehicle purchase great and thanks Nick, Brandon and Dave for making the experience exceptional.

vera lucia Salinas

Dec 2, 2014

I ever had bad experience with dealer ship until I met ANDREA. She is best sales I ever met.I made one offer and she made. She made change my mind about dealer

PAMELA DIETRICH

Dec 2, 2014

Fantastic experience! In the last two years our family has purchased three vehicles from Lasco and each time it has been great! Definitely recommend! Will go back there for my next new car!

eize50

Dec 2, 2014

Best car buying experience I've ever had. The team at Lasco especially Emily Lorencz were flat out wonderful to work with. I will be back next January to buy a SUV for my wife.

New Flex owner

Nov 20, 2014

Shopping local is important to our family. And free car washes are a bonus. Walking in with EXACTLY what we wanted to special order and Ford employee x plan pricing we expected to quickly give a deposit and leave. What we got were high pressure sales. We ere shown a similar car in a different color and told that we could always have it painted or add decals. On a NEW car!??! We were approached by three different salesmen trying to talk us into purchasing a car off the lot as the one we wanted wasn't to be found anywhere. Again, We had in hand exactly what we wanted to order. We understand it will be 8-10 weeks. We know what we want and are willing to wait. We informed him that we were going to do Ford payroll deduction and wanted to wait for credit check until after the car was in. We were told that we needed to get a credit check to place the order. So we signed and later found out that they ran it through 7 (SEVEN!!) companies. Leaving a big black mark on both of our credit reports lowering the score a few points. When our new car (from different dealer) came in 11 weeks later we had to run the credit again because that was too long to hold the credit score. The worst part was that we were in that dealership for 6 hours. With jobs and children and things we would rather be doing SIX hours sitting at little tables while the salesmen run into their cubicles was not something we wanted to do. We placed our order but both of our guts were telling us that this wasn't want we really wanted nor how we wanted to be treated so the next day we pulled our order, received our refund for the deposit and drove 10 miles further from our home to order the car from another dealer. Boy, what a difference. Free carwashes for the life of the vehicle was not worth shopping here. Sadly I'll drive past Lasco to my preferred dealer for all future business. I'm disappointed that I'm forced to shop outside my immediate community to feel valued and respected by my car sales man. Ever been to a timeshare presentation? Get our game face on and eat a good meal before stepping foot into Lasco.

jillfata

Nov 19, 2014

Prior to buying my Escape from Lasco Ford, I went to other Ford dealers near my home. If it weren't for a mistake I made when trying to reach another dealer, I wouldn't have stumbled upon Lasco Ford and I wouldn't have experienced the positive buying experience I enjoyed when making this recent purchase. The Sales Associate, Shane Winslow and his manager, Paul Zaagman convinced me to drive the extra distance to do business with Lasco and kept their promise of putting me in a better vehicle for a lower cost than other dealers closer to my home. At first, I didn't think it was possible, but in the end, they sold me the vehicle I wanted with more features than I expected and at the lowest cost.

crackfiend

Nov 16, 2014

Lasco is without a doubt the worst dealer I have ever been to. Despite what is apparently an extremely low quality "172 point inspection" on used inventory, I think they buy these at auction, no matter what the vehicle's history, and sell as "good condition" for top dollar. They have a great inventory at first glance, but be very careful. You'll spend several unsuccessful hours trying to get them to lower the price or fix what should have already been done. Considering their reputation at pretty much every dealer around and our experience several years ago, I imagine you will be disappointed in the end. It's pathetic that they decide to skip making their inventory presentable while daily giving away 500 dollars cash during the week. They don't have good documentation, either. I didn't buy anything but they sent me a card for my vehicle's first oil change...the one I took in for the trade. The salespeople are courteous and polite, so the problem is incompetent management. This company was much better when Phil ran it.

luskjon

Nov 14, 2014

Andreea and team did a great job working late into the night to get the deal closed and get me a great car. I would recommend Lasco to others.

farthur00

Nov 12, 2014

I learned of Lasco Ford via the internet while looking for a Ford Escape for our son. We found the internet pricing to be very competitive, which is why I suspect so many customers were in the building. Lasco had a pretty good selection of vehicles, but most importantly the one we wanted. When I first entered the dealership I was surprised to see so much activity. I have never seen so many people in a dealership in the evening. I then learned that they are open every evening, not just Mondays and Thursdays. There was just a frenzy of activity going on with people buying cars left and right, denoted by the happy new customers ringing the bell to cheers and claps from the sales team and other customers.I found our sales rep, Erik, a pleasure to work with. Erik is new to sales, but not new to providing excellent customer service. Erik was outstanding to work with. He listened carefully to our needs and concerns and was able to articulate those to his management team. We negotiated a deal that I thought was fair to everyone. I thought Erik represented the dealership well, was friendly, honest, straightforward and worked tirelessly to make this deal happen. We worked until after close the first night and came to an agreement on an Escape. Everyone we worked with was a pleasure to work with: Erik, Blake, Alan, Jake and Danny. When we left that night, we knew exactly what our payment was and needed to come back the following night to finish the paperwork and pickup the vehicle. When it came time to finish up the paperwork, there was a slight difference in the payment amount that we had confirmed the night before. It wasn't really significant, just a couple of dollars, but there had been a misunderstanding about the license plate fee between Erik and his management team. To Erik's credit, he stood by his statements to us and his manager Alan Parker spoke with us in order to resolve the issue. Either way, this wasn't a deal killing difference, but rather a matter of principle. We all spoke for 5 minutes or so, and Alan made the decision to make a slight adjustment in the price of the car to get to the original number. While the amount was really insignificant, Alan showed tremendous integrity by backing up Erik. While our entire experience was excellent from start to finish, sometimes the little things people do tell you a lot about themselves. After this purchasing experience, I will recommend to everyone I know that is shopping for a new or used car to consider Lasco Ford. I personally would absolutely come back to Lasco Ford, and now I fully understand why so many people shop at Lasco. Don't forget to ask for Erik Getyina!Sincerely,Fred Arthur

amanda.hollister1

Nov 11, 2014

I came in after a head on collision and my car being totaled. I had a few days to sort through getting into a new vehicle. Flo was very good about walking me through my options as I told him what my needs were. I got a great deal on a 2014 Ford Fusion that even exceeded my expectations!! Flo even took time to help me return my rental car during his office hours. Thank you so much Flo and Lasko Ford!!

Tom Sep

Nov 10, 2014

Andreea was highly motivated to get us into a new lease on our 2014 F-150. From the initial visit thru delivery she kept us informed on daily progress as we searched existing vehicles. The final deal provided some pleasant surprises with added vehicle content at no cost to us. Would recommend Lasco for new/lease vehicle sales to anyone seeking an excellent deal.

sgmou85

Nov 9, 2014

I am a first time buyer. I am so pleased with my service provided during my purchase. I am so excited for my new car!

Lynn Hoops

Nov 6, 2014

Any issues that we had with the dealership have been resolved to our satisfaction. They were very professional in addressing all our concerns, and we would not hesitate to recommend them to anyone. We are now owners of a very nice 2014 Ford Fusion.

MAMAFRON

Nov 6, 2014

ANDREEA WAS EXCELLENT VERY IMFORMATIVE ABOUT THE NEW 2015 ESCAPE SHOWED US THE ESCAPE THAT WE WERE INTERESTED IN AND WENT ON A TEST RUN AND EXPLAINED ALL THE NEW OPTIONS ALSO, LASCO FORD WENT THE EXTRA MILE ON THE TRADE-IN THANK YOU FOR MAKING OUR VISIT TO LASCO FORD VERY FRIENDLY WE'LL BE BACK

kbozung

Nov 4, 2014

I found the experience of working with Emily and the team at Lasco Ford to be a pleasure. The follow through was excellent. Every person weve interacted with was professional and courteous. I felt Emily was very transparent and honest on negotiating the deal which unfortunately is not something I expect when doing vehicle purchasing. And she really went the extra mile by having the vehicle delivered all the way to us.

kchnwski

Nov 3, 2014

Tom Thompson is the best car salesman I have encountered. He is genuine and hard working -- not at all like the fast talking, snake oil salesmen at other dealerships. I would recommend the Lasco Ford team to anybody. We got the car we wanted at a great price.

mlipcsik

Nov 3, 2014

Kayla Mangani was a pleasure to deal with. Experienced, courteous and professional. She accommodated my fluid schedule without complaint. Made the lease buy-out of our 2012 Fusion SEL painless. 2 Days later she made the purchase of a new Escape Titanium just as enjoyable.Kudos Kayla...to you, Shouen Newsome, Kelsey Riley and, of course, Marcy Orr in Service!

jeannie.tancredi.1

Oct 31, 2014

Dan was very friendly and helpful and acted as a go-between with service and finance to get everything accomplished. Jake was very thorough with his explanations of the "whats and whys" of all available to me as a customer. I especially appreciated that there were people available to do the runaround jobs necessary for the sale and trade-in to be smooth. (I had purchased tires that were on the trade-in; the original tires we at home in my shed. Lasco sent a courier to pick up the original tires, took off my tires at the dealership, put on the originals that day and returned my tires to my home the next day). Also, the technical person explained the important features on the car and offered to make an appointment for a convenient time for my return if I needed further explanation. All in all, a good experience.

Kbrandon45

Oct 28, 2014

Sales associates were very friendly and helpful. I was able to drive the truck for 2 days before actually buying it. All in all, a very pleasant experience.

vicki.caruana.733

Oct 27, 2014

We were treated like VIP's from the moment we walked in the door. Lasco Ford aims to please their customers and the experience and expertice of the sales staff shows it. This was our 4th car purchase from Lasco and our sales rep Emily Lorencz helped to make this experience a very smooth and easy transaction. The ringing of the bell and the excitement of the whole sales room was a nice touch. Fun! Thanks to Danny for helping to sync our phone and acclimate us to our new car. It was great to reconnect with Mike McKolay again (our favorite Lasco guy ever)! An overall great experience - Let's do it again in 3 years!

Kenelmf

Oct 27, 2014

Pleasant experience. Good inventory of vehicles to choose from. Well organized staff in processing all the paperwork making it very efficient for the customer. Hats off to the support staff getting the vehicle in a near perfect state as we left the showroom.

beepa94 Tim

Oct 25, 2014

Ben Willey did A great Job finding the right car for us, and Lasco Ford made it easy to do. I would for sure recommend Ben Willey, and Lasco ford to anybody

navesha02

Oct 25, 2014

I'm so grateful for the staff at Lasco Ford and my salesman Ben Willey was amazing !!! They made me a promise and the didn't let me down !!! I truly thank them for giving me a second chance !!! I would recommend Lasco Ford in Fenton, MI at any given time !!! When everyone says no they say yes !!! Thanks tremendously ??????????

Ktibbs44

Oct 25, 2014

I just want to thank Benjamin Willey, Shouen Newsome, Jarrell Hogan, and Daniel Oda for everything you guys are Great. You made my experience at Lasco very Comfortable and I appreciate you all. Very Respectful. I also love the team work I think when everyone is on one accord things flow better. I will be honest I didn't think with all I been through I would have a car but thanks to these Guys you made it happen. I'm happy, Satisfied and I have already told people about the staff at Lasco.Ben Thank you so much for your Eagerness, Jarrell thank you for the determination, Shouen what can I say thank you so much for lowering my payments, and Danny thank you for all your help for helping me with the functions of the car you all are the best sales men I have ever met and the Cutest??????. Thanks again for a great experience .....

Jkehn

Oct 23, 2014

We experienced an awful time with purchasing a truck in Grand Blanc, and we're totally turned off by the dealership. After speaking with management and the service department at the Fenton Location we couldn't be more satisfied with the way they took care of us, with great customer service. They were very apologetic with the other location and did all they could to give us the best experience. We will be back again for service work and future vehicles. I highly recommend the Fenton location.

l8br8kr

Oct 23, 2014

The sales team made getting a car fun again. My sales person (Bryce Parker) and the Director Paul Zaagman really put in a top notch effort to acquire the car I wanted. I am a well informed automotive consumer and had specific features on the car I really wanted. This challenge was met with 100% satisfaction. The final sales process was very unique as it was 100% digital (digital desktop and signatures), except for one or two documents the state of Michigan still required me to physically sign.

bambam112

Oct 21, 2014

Bought a new F150. Knew going what I wanted because had been to other dealers before. Had to fight to get even a close deal to what the other dealer offered. paid more here only because they were able to get the truck the other dealer couldn't. Had to ask for my keys back 4 different times. It's like they hold them hostage until you sign a deal. Paid $600 more than the other dealers quoted. Tried to rush me to sign before I even seen the truck. 1st time I ever had to put a down payment before I could see the truck. Original number on the truck was way out of the question. Don't really see what the breakdown is until you force them. Just want to tell you how much a month. Overall not impressed by the way this went.

wfrederick1991

Oct 19, 2014

Ben Willey worked very hard to get us the vehicle that we wanted. The staff was helpful and friendly.now I am just trying to get my twenty five words in this box.....lol.

kimm4691

Oct 18, 2014

RJ, Mike and Cameron were a pleasure to work with...very nice team! RJ answered all of my concerns, and questions...Thank you guys! K.M

rahmatkhah

Oct 18, 2014

This was my first experience buying a car, and Erik helped me a lot. He made me feel at home. He explained everything and showed me several cars until I have found the right one ;-)

jhelcher

Oct 17, 2014

Second car I have bought from Lasco, Emily was a pleasure to work with, I really enjoyed doing business with her. She took the time to put the effort forth to make my experience top notch. Thank you. Would highly recommend doing business with her.

Prenston

Oct 16, 2014

The best experience I have ever had getting a car by far everyone was nice and helpful and they liten to what you want Prenston McGhee and April Crothers

bobrater

Oct 16, 2014

I recently purchased the 2014 Ford Flex through the help of Emily Lorencz. This vehicle was a replacement for my 2010 Flex. Emily was excellent to work with. When the new Flex arrived, Emily called and we set up a date to complete the sale. On the date of delivery, Emily spent about two or more hours with me completing the paper work and introducing me to all of the Lasco personnel that I would be seeing that day or some time in the future. Emily and the whole Lasco team do a wonderful job working WITH and FOR the Customer. I would recommend Lasco to anyone in the area wishing to purchase a new Ford vehicle. Bob A.

josh111186

Oct 16, 2014

I dealt with John on a used vehicle. He was very friendly and made sure I was comfortable. I hadn't bought a used vehicle in years, but my experience turned out satisfactory. If you are looking for a used vehicle this guy will make it happen. Ryan and Jarrell were very helpful as well. These guys will make sure you are taken care of.

rachhogg73

Oct 16, 2014

From the first phone call conversation with Paul, we knew this was the right place... There was no pressure, and they were all very quick and professional when we actually decided to do it. We came in to test drive at 7:30p, made the decision to buy at 8:30p, and drove out with a new car at 10:30p. These guys work seamlessly together as a team. Loved the way they made us feel like friends. Thank you Lasco, Paul and Andreea! You've got a new customer for life!

Barrett50

Oct 14, 2014

I purchased a new 2014 Expedition. Upgraded from a 2012. Sales was extremely helpful in getting me into one. Had a wonderful sales person that made it to be an easy process.

pmanam

Oct 14, 2014

I was very pleased with my auto dealer, Andreea. Her input was very influential when it came to making a final decision. The overall staff was friendly as well, and they made sure to take good care of me. Any of my friends of family that need a car in the near future will be directed to Lasco Ford in Fenton. Thanks for making this experience a good one.

Ford truck guy

Oct 8, 2014

After a break-down, my 2009 F350 XLT Super Duty was towed to this Ford Dealer - took 2 days to even get an accurate diagnostic on the car and another three days for a repair. The service rep - Denise kept promising to call back with status reports and never did. Each time I called I was given the run around about additional parts needed, ordered, then not delivered on time. After many calls I finally confirmed that my vehicle was ready. When i went to pick it up - my floor mats were thrown across the back seat and the door panel that had been REMOVED was not replaced correctly. Bolts were missing! I had to bring it home and finish putting my car back together. Not exactly service I would recommend. I would NEVER recommend this dealership.

rdefoe

Oct 8, 2014

Charlie Burgess was very friendly an helpful in helping us lease a new car, with out feeling pressured an kept us with in our budget. would definitely buy from Charlie again.

Rebecca Cole

Oct 2, 2014

I was very satisfied with the help and advice from everyone at the dealer. I liked that I was not forced into anything I wasn't comfortable accepting. I was allowed to choose the vehicle I wanted and they helped me on finances.

fifthestate

Oct 2, 2014

Lasko Ford just doesn't fit the traditional car dealers archetype. The staff are very professional, courteous, and low pressure all across the board. I kept waiting for all the shark like sales techniques and the awful gimmicks but it just didn't happen. My experience couldn't have been better. My sales guy, Alex Gentry, was a total pro. A young guy with 50 times the patience and professionalism of people 2-3 times his age who are in sales. He was helpful, informative, and very pro-active at getting our questions answered and finding a vehicle I am VERY HAPPY with. I'm completely satisfied with my experience at Lasko. There is no question I'll be back.

spenwell

Oct 1, 2014

Mike and all the staff at lasco that we dealt with were very friendly. Made everything easy to understand and answered all the questions that we had.

Ralph2004

Sep 30, 2014

Andreea Mcgigor was great from start to finish. She was great over the phone before I got their and even better in person. I would reccomend her to anyone who I come across who is interested in purchasing a car. She dealt with me for 5 days and never pressured me at all. I felt very comfortable during the process and I will purchase my next car fromher when Im done paying for this one currently.

messer84

Sep 29, 2014

This is the 3rd new car that I've purchased from Lasco Ford. Mike and Andreea are both great to work with - I would definitely recommend them to my friends and family.

Boombonicali

Sep 25, 2014

Alex went above and beyond to ensure that everything went smoothly during our purchases. We simply love our new cars and would recommend Lasco again.

paul.goodpastor

Sep 24, 2014

First off A Friend of mine referred me and said that you guys would hook me up.. Well what I didn't expect was it to go so easy.. I not only got a vehicle that I could afford but it is within my monthly budget and I have a few extra dollars at the end of the month for fun with the family.. I wasn't pushed into buying something I didn't want and best of all I was able to put next to nothing down. Plenty of brownie points from the wife lol... Thank you Andrea from the Goodpaster Family I appreciate everything you have done for me...

michael.shettler

Sep 24, 2014

Lasco Ford of Fenton met all my expectations financing rate and price they sold me an American made automobile at a great fair price. My sales team include RJ Will and Zach all great people non abrasive very hard working to meet all my goals

pikseerin

Sep 17, 2014

Wonderful smooth transaction. The sales staff was patient with me when I was having difficulty making a decision on if I was going to get the upgraded model. They have great follow up and customer service.

s brink

Sep 16, 2014

let me start by saying STAY AWAY. this has to be the worst ford dealer around. for one they gave me a trade in price on my truck and it was a very fair price, but when it came to buying a new one the numbers just didn't add up.. they are a very high pressure car dealer and they want you to take the car that day, but i didn't do that because i knew the numbers were not right.. so i called them the next day to go over the numbers again and question them about it.... all of sudden they will not honor the trade in price anymore...

nickeyfinner

Sep 14, 2014

Andrea was a excellent sales person she was very nice and kind to my needs, The staffing at the dealership was on point. I would tell anyone to go to lasco ford.

ranson

Sep 12, 2014

Always hate shopping for a new car can never be sure if you've gotten a good deal. Andreea was knowledgable about the vehicles we were interested. I do not like the practice of writing #'s down on a blank piece of paper with out seeing the full deal written out. Then they rush you through finance as they are getting ready to close and that is where you see the full deal written out for the first time. Leaves you wondering whether you got a good deal or not...guessing not which is why they do it that way. Too much time sitting waiting to get to finance, again felt like this was on purpose if not and they are that busy then they need to hire more people.

Jenisse

Sep 11, 2014

I have had the best buying experience ever with our sales person Andreea Mcgigor! She has proven the highly professional attitude, very knowledgeable and friendly. She took her awesome smile and accompanied us in the test drive, explaining and teaching us everything we were suppose to know about our car!!!Thank you Lasco Ford and thank you Andreea!! We simply love our Escape!!!!!!

michelle.bakergebhardt

Sep 11, 2014

Our salesperson, Andreea McGigor was great! She was very informative and intuitive to our needs. We will definitely revisit Lasco for future Ford vehicle purchases!

petertoal

Sep 4, 2014

The team that helped me was excellent, from sales to finance. The dealership is extremely busy, for a good reason. They have low prices, good inventory, and a helpful and friendly sales staff. We discussed my need for a new car and what I would be using it for. Kayla Mangini was very helpful and her manager helped put together a great deal on a Focus. When I got back to finance I was in for a surprise as Jake was able to get me a lower rate and bring my payment down. I highly recommend the dealership and be sure to ask Kayla to show you the picture of the Tarpon she caught this year!

isaacmom

Sep 2, 2014

very happy with the salesman named Erik, his compassion and efforts for our behalf made our experience more pleasant than expected. Yes Erik is the Sales Man!!! We can not wait to tell our friends who will be buying a new car to go to Lasco and see Erik.

NWB

Sep 1, 2014

Erik facilitated numerous car test drives of various models and was most patient. He worked with numerous other dealership personnel to answer questions and resolve issues. Erik was very friendly and pleasant to work with. Erik helped us understand several new functions of the new cars and set up some of the Ford Sync to work with our phones.

Buy Truck

Aug 31, 2014

I drove 25 miles to see some advertised trucks. But the trucks were in "cleanup" and were not available. A week later, the trucks in question were still in "cleanup". (But the salesman will call me when they are available)

blablabla13

Aug 28, 2014

I am on the market for a new car, specifically a lease option. I have never owned a new car and when my car finally died I decided to come and check out Lasco Ford. Andreea was simply amazing! She asked me for all the details ahead of my appointment, so we dont spend too much time for the paperwork and more time test driving and making a selection! She didn't rush us, and she didnt make us wait a long time, compared to all the other dealerships out there!She was knowleadgeable, dilligent and super friendly, I felt very comfortable that she was not trying to sell us something that we cannot afford or want and I must say that she really makes you feel part of the Ford family. I told her my price limits and she worked with us very well!! I would recommend Lasco Ford and Andreea to anyone in the market to purchase/lease a new car. Don't look anywhere else, go to Lasco Ford, and you will be a happy camper :)

brandonsayad

Aug 27, 2014

I have been coming to Lasco Ford for five years now and can honestly say that every experience has been great. I have purchased three vehicles now from Paul Zaagman and the level of professionalism from him is second to none. With my latest purchased I actually worked with him and another member of his team, Andreea McGigor and I could not have been more satisfied. I told them the truck I wanted and although they didnt have one on the lot, within a day they had found what I was looking for and had it delivered to their store. They could have easily tried what most dealerships do and convince me to settle on a vehicle that was on their lot even though it wasnt what I was looking for, but they didnt. Instead they convinced me that they were working for me and that they would find exactly what I was looking for.Thanks again Paul and Andreea for everything!

OctaviaMae

Aug 24, 2014

Lasco Ford has determination to helping find the right vehicle for the right person. Alex had helped me achieve my goal in buying my first car from the dealership. He was always trying to find a better deal for me. I appreciate Alex for paying attention to my needs, and concerns. All of Lasco Ford employees are very kind and very thoughtful when it comes to making it right for the customer. Thank You!

DDestross

Aug 24, 2014

My search of a 2014 F-150 to replace my 2004 F-150 brought me to Lasco Ford and I'm glad it did. Salespersons, Andreea and Paul, were top-notch! They answered all of my questions and worked with me well past regular closing time to make sure that they put me in the right truck at a great price. Jake in finance also put in some OT so that we could get the paperwork done. Despite the clock on the wall, I never felt as if I was being rushed. I would definitely recommend Lasco Ford to anyone looking for a vehicle: new or used.

kim.r.klar

Aug 22, 2014

Lasco Ford is an incredible dealership! Andreea was an excellent saleswoman. She was very attentive from start to finish. She responded quickly to my calls and emails and made our experience with the leasing of our 2014 Mustang a pleasure. Im happy to have met such a wonderful and kind person. Lasco has definitely made a lasting impression on my family. All of their employees from the first phone call until pulling our new car out of the lot, everyone in all of the departments were extremely welcoming. They made us feel at home, greeting us warmly with genuine smiles and treating us like family. The entire atmosphere was definitely customer satisfaction oriented! I would definitely recommend Andreea at Lasco Ford.Thank you Lasco for all of your help and kindness!

Thom Shanaver

Aug 19, 2014

I drove 65 miles to get to Lasco Ford in Fenton but it was "Worth the Trip." I had been shopping for an Explorer 2012 through 2014 with four wheel drive and a trailer tow package for about three weeks on Ford Direct which lead me to the Lasco Ford website. I got the vehicle I wanted, at a great price and a real shopping experience. I don't think there was a single person I saw at the dealership who didn't have a smile and a kind word to say to me. I had spoken to Janice Oginsky on my original call and she was truly dedicated to "Custome Service" without high pressure techniques and truly interested in helping me get the deal I was after. When a deal is approved they announce it over the PA and the salesperson and the customer go over and ring the bell in the sales office. I heard the bell ring 5 times while I was there and I can understand why it will be ringing many more times. It was truly "Worth the Trip" to Lasco Ford in Fenton.

Kortenaykaul22

Aug 16, 2014

Everyone at lasco is absolutely awesome! From the second i drove into the parking lot until I left with my new car! I can't reiterate how awesome my experience was I will recommend this dealership to all of my clients, friends, and family! Thanks so much!

Fusion123321

Aug 12, 2014

Kayla and her sales team went above and beyond to accomadate my needs, my schedule, and my price point. Found me exactly what I needed.

william.manisjr

Aug 11, 2014

truly enjoyed working with the lasco crew they worked very hard to get me and my wife in the car we wanted this is the 3rd car we have purchased from them

Shartsoe

Aug 11, 2014

I dread purchasing vehicles. Every single experience I have had up to date has been negative and I have felt as if I made a mistake. This was until I purchased my 2014 Escape from Kayla and Paul at Lasco. I left happy. Not only were they not pushy, they were down to earth. Kayla was friendly and sought after my needs within their capabilities. I do have to say that I did not go in with unrealistic expectations. No one can buy a $30,000 vehicle without money down and have a small payment. Kayla and Paul presented the facts and offered alternatives in order to save money. They presented a scenario that I felt comfortable with and worked FAST In order to execute. Shoen (the financing guy) was friendly, funny, and helpful. I received a great deal on extended warranty, GAP insurance, and wheel warranty. I felt all 3 were honest, and although are employed by Lasco, they still wanted to make sure I was taken care of. I know buying a vehicle can be stressful and intimidating sometimes. Kayla and Paul stifled the intimidation by not just saying I was a valued customer, but by treating me as such. I seriously thank them for a flawless and rapid transaction. I would recommend them to anyone looking for a new Ford or for a used vehicle. Just remember to be up front with what your boundaries are. They are not mind readers and when you are also honest, they will do what they can to help you.

dillo1ja

Aug 11, 2014

I worked with Kayla Mangani and she was absolutely wonderful! She was very informative, friendly and helpful. She is new to the sales department but a seasoned worker at Lasco- I would have never guessed she just started in sales because she did such a phenomenal job! I had been looking for a car for a couple of weeks and visited over 10 dealerships- this was by far the best experience. The environment is another pro at Lasco Ford, and many of the staff members are willing to help (Paul was very helpful as well!) Overall it was a great experience, I would shop there in the future, and I would highly recommend this Kayla and this dealership to anyone!

Firsttimeford

Aug 10, 2014

Andreea listened to what we wanted in a car and provided two vehicles that we could drive. After driving both vehicles we decided to talk more with Andreea and Paul. We walked in to test drive a Taurus but not purchase one that day. We ended up taking the car home the next day. We felt a little rushed when we were signing papers for the purchase of the vehicle but nothing that had anything to do with Andreea or Paul. Lasco Ford had several Taurus vehicles in stock that other dealers did not have and as a result of having a pleasurable test drive we ended up making a purchase decision based on the incentives that Paul had found we were eligible for. I would recommend this dealership to my family, friends and anyone looking for a vehicle. We were GM purchasers for many years and this is our first new Ford. Good job Andreea and Paul!

dspgarden

Aug 6, 2014

Andreea and Chris...you guys rock. We will definately refer you business and will be back for our next purchase. We enjoyed the fun atmosphere and felt like everyone working there, really enjoys what they do. From Chris who answered my original call to your used car department...to Andreea who answered all our questions, to the manager (forgot your name, sorry) who bent over backwards to get us what we needed to drive home in that car......... thanks. You were awesome. I love my 2013 Escape !!! P.S., The price for the car "on line" is what originally brought us in and it ends up being a great deal.

Redraider57

Aug 6, 2014

They found the car I was looking for when another dealer couldn't. They went above and beyond for me to make sure I got the car I wanted and the payments I wanted.

kinderlilly

Aug 4, 2014

I worked with Andreea and Paul who were wonderful. They both were Very polite, friendly and helpful. Andreea was very understanding and eager to work around my work schedule. This is my 2nd lasco purchase and I appreciated the fact that they made sure to work to find me a car I wanted with a price I could handle.

Melissa Campbell

Aug 4, 2014

Everyone at Lasco was truly amazing! Even though I am twenty five and just starting out, everyone there worked hard to give me the car I wanted, for a price I could afford. I had so many people helping me that it was just wonderful. They all gave me their honest opinion and thoughts. When I needed space to think things over, they gave me that too. They made the whole tedious process of buying a car so simple and easy. I can honestly say I will drive any distance to come back to this place and purchase a car. Andreea is one of the hardest working people I have ever met. But, I can tell she loves what she does. She is energetic and knows exactly what she is doing. Paul is a hard working man who knew every little detail about the car I was buying and took at least 30 minutes of his time to go over all of my questions. Also, in the service department working behind the scene was Steve Sweitzer who I am sure dealt with some pretty messy things just to make sure I was happy. I have not one single regret over coming to Lasco. I would also like to personally thank Matt and Jay Lasco who approved everything, gave me the car that I wanted, at the price that I wanted and I could not be any happier! Thank you so much!!

Dawn

Aug 3, 2014

Sales was good. Had issues getting a couple of things done after the sale. But they did step up and get it done. Would go bac k.

Scott

Jul 28, 2014

I bought an 07 Navigator in December of 2013. In less than a month both rear wheel wells rusted. They said they would stand behind it and repaint them. I took it back and they repainted them- cheaply. In less than a month they had rusted again. In the meantime, the check engine light came on and I had to replace four spark plugs and a catalytic converter- they would not stand behind this. DO NOT buy a vehicle from here. They will woo you with the buying process and then leave you high and dry.

fralicka

Jul 27, 2014

Andreeea worked hard with the rest of the crew at Lasco to find me just the right vehicle that met my needs...both logistical and financial. Thanks to all!

adpalecki

Jul 20, 2014

Recommended to everyone I know,all professional and motivated to help. Loved our experience.Answered all questions and took care of any concerns we had in a timely matter.Gave us best deal possible for us.

med2650

Jul 11, 2014

First of all, my husband and I live don't live close to Lasco, so we were very wary of driving over 45 minutes to the dealership but Kayla was persistent and did a great job of convincing my husband and I to come into the dealership. While we were at the dealership, Andreea and Paul were very helpful (and not pushy) and although we were are the dealership for a while, my husband and I both found cars that met our needs. Also, I was really impressed that Andreea drove to our house to drop off my new car on her day off, talk about going "above and beyond"! Overall my husband and I are very satisfied with our new cars, I am glad we made the trip to Lasco!

Diwa

Jul 10, 2014

Corey, Andreea, and Paul made sure we were completely satisfied with our purchase. All three went above and beyond to make us feel comfortable and excited throughout the entire process! We will definitely recommend this dealership to others.

Unhappy

Jul 9, 2014

Have taken my vehicle three separate times. First time, the air and the cruise was not working. They'fixed it'. The next day, the cruise and air was not working-shocker. Took it in again for the cruise and air 2 weeks later. Had it for a week. This time the cruise and air was said to be fixed. Cruise worked fine. Next day, air not working. Took the vehicle back in and a service guy said he flipped a switch on the computer and it would work fine. Next day, no air. At this point very frustrated I called the dealership as the service manager did not return my call. I spoke with a 'VP' of the dealership, and in trying to contorl the conversation, led to more frustration. I mentioned that it was to the point of negligence that this repair had not been sufficiently, and I would need to wait another week, to bring in the car for service. He also went out of bounds by stating it was only 66 degrees outside, so the air should not be anissue at this point. I meant to remind him, that the temperatures were in the high 80's the past two weeks. Due to his condescending tone, and lack of empathy, I felt compelled to remind him, he is in the service business, and his demeanor was inadequate at best. He stated that he did not appreciate my tone, and if I was that unhappy, to go to another dealership. Apparently the cliche, the apple does not fall from the tree, resonates from the top down at this dealership. I would recommend no one buy a car from here, and only take in their vehicle for warranty repairs. Based on my experience and research, it is a wordly wonder that they attained the unusually high ranking of a they receive a C- rating, from the Better Business Bureau.

slammajamma

Jul 7, 2014

Super friendly, doesn't push, makes you feel welcome and in control. Explained every part of the process and what was happening. Love my new Fusion.

nicolecrawford

Jul 2, 2014

Kayla and Demetri were very helpful through the long process of getting me approved for a new car. They were very patient and made the process very easy for me. I'd definitely send new clients their way!

Laryssa

Jun 30, 2014

Everyone was very nice and eager to help. When we could not settle on the vehicle they offered, they looked for another. We had strict requirements and they didn't stop searching until they found something. The only complaint I would have is how long we were left sitting and waiting for a long time.

benpelch1

Jun 26, 2014

When I started my search for a car i never thought about Lasco Ford in Fenton. I got a mailer from them and figured i'd give them a try. I was driving my car the next day. The sales team is awesome. Very polite and eager to make you happy. My sales girl Lindsey Martin was flawless. She made me feel good about this purchase and was always there for my questions. Thank you again and I will be a future customer.

RyanDeSana

Jun 24, 2014

great customer service. Alex will do whatever he can to put you in the vehicle you want. I would recommend Alex and Lasco to others I know.

gloverau

Jun 24, 2014

Sean was our main sales rep. Sean was very courteous and worked very hard to get what we needed within our budget. The original car we had picked out got sold. Sean seemed to feel bad, so I believe he worked even harder to help us find another vehicle. He would not give up!

xozanthe

Jun 23, 2014

Alex Gentry did a great job finding the right car for me. He was very helpful and courteous. I would definitely recommend Lasco Ford to friends. I was completely satisfied with my car buying experience.

chris448

Jun 20, 2014

Went to Lasco to look at buying a Lincoln MKX I had found on cars.com. Was meet in the parking lot by a junior sales man and shown everything I was interested in and more that matched my needs for a vehicle. After a short period RJ (sales manager) meet with me and got my deal rolling. The next day when I sent my fiance to look at my choice she found a car she loved aswell. After all was said and done we walked out with two slightly used cars for well below market value and with the best service we could have asked for. After a few days in my new Lincoln I noticed a slight noise in the breaks and took it in for service. After a few hours this problem was fixed with a new set of rotors and I went along my way without spending a dime for repairs and feeling secure that my choice with buying our vehicles here was the correct choice. I would recommend anyone to buy a car from Lasco its easy and worry free.

bigguyjohnr

Jun 6, 2014

Andreea was friendly helpful and worked hard to find the car we wanted. Very efficient in answering questions and concerns. Are experience was very good.

Codewarrior47

May 30, 2014

As a customer in the past, I was leery of returning to Lasco, due to a terrible experience with a previous salesman. I was in the market for a Ford Explorer and had considered shopping elsewhere. I received an email about a program they were offering so I thought I'd check it out Lasco anyway. I was greeted by Rusty before I even got inside and was pleasantly surprised by his gracious attitude. I told him what I was in the market for and he found one immediately. He found out it had already been sold, then and keep looking and actually found 2 of what I was in the market for. Fortunately one of them was the right color! He walked me thru the purchase system, explained everything, worked with me on my trade in, keep going back to the "tower" and convinced them the deal was right. The service from a "car salesman" was very different from my last experience. Friendly, willing to work with the customer and willing to go the extra mile is some of Rusty's best qualities.Then I met Shouen. What a terrific guy. I was expecting the hard sale on all the "extras" that most car places try and get you to buy. Shouen was way different. He talked me through the entire financing process. Told me what I thought I needed and what I didn't. His attitude and philosophy on what keeps people coming back as a repeat customer, was exactly what I've said to many people. Honesty and integrity now appear to be back at the forefront of Lasco Ford. It was a very good experience. My mind has been changed. I can, without trepidation, once again recommended Lasco Ford.

glenbocc

May 27, 2014

Thank you so much for the kindness shown on Memorial Day and the work it took to make this deal happen. My wife and I drove 157 miles one way to come to your dealership and we would make this drive again if we had too.Thanks so muchGlen & Julie Boprie

gsunderl

May 22, 2014

This was my first time purchasing a vehicle and I can say that I really enjoyed the experience that I had at Lasco Ford. Cameron was great at explaining the vehicles that I looked at and he was very friendly. Owen was also a lot of help and made me comfortable with the decision that I made to buy my new vehicle! I would definitely recommend Lasco ford to any interested buyers.

kmchamberland

May 19, 2014

Sean was awesome, he worked so hard to get us the deal we needed and we walked out very happy with him and the dealership

Augustflint

May 19, 2014

Wendy Hosea and the Lasco team were awesome!!! I would recommend anyone to buy a vehicle from her and Lasco Ford! Thank you Lasco Ford!

Cheryl6527

May 17, 2014

Shantel was wonderful, she helped me identify needs and suggested vehicles that would meet those needs. She didn't attempt to tell me what I wanted, or sell me something that I didn't want. She truly wanted to help, wasn't commission motivated.

alexandrianadine

May 15, 2014

Andreea and Blake were very friendly and worked to meet the needs of the cars we were interested in. They worked to balance price and needs in the car and recommend very good cars that I fit my needs and expectations. Andreea is very good for recommending cars based on size but also learned my personality to fit my needs. Blake was able to find cars that fit the price budget. Overall they were very good.

subroute

May 15, 2014

The dealer responded to my inquiry very promptly, and the price was quite competitive. I talked to Mr. Blake Boan over the phone, and he is very friendly and helpful. To accommodate my schedule, they offered free delivery of the vehicle to my residence, which is some 40 miles away from the dealership. Ms. Andreea McGigor helped deliver the car and brought in all the paperworks, so it was really minimal work from my end. After the purchase, I also received great help from them with quick license plate application. Overall, it is has been a great experience for me and I will recommend this dealership.

pete phelps

May 14, 2014

Cory monroe was excellent.Did not feel pushed into buying.Answered all our questions.Will recomend him to anyone looking to buy a car.They guy who did the final paper signing with us in his office was not friendly and did not make us feel comfortable.

srm92

May 7, 2014

Everyone I worked with was friendly and helpful. All of my questions were answered, everyone seemed to know what they were talking about, and consulted other employees when unsure.

11671grayfield

May 7, 2014

I received a friendly greeting. I was shown the vehicle I liked and went for a test drive. We negotiated a price. We completed the paperwork. Done. I drove off with a Ford Raptor. I will definitely recommend Andreea as a go to sales person. Thank you

therealjharrison

May 6, 2014

Working with Andrea and Blake at Lasco Ford was a positive experience. I had a price range and products in mind when I walked in the door. They both worked very hard to make my all of the items I wanted in my car for the exact budget I had in mind. They went above and beyond!

parker8705

May 5, 2014

Saturday, May 3, 2014, I walked into Lasco Ford with the intention of purchasing a new vehicle. I had just recently been in an accident - resulting in the totaling out of my 2012 Ford Focus - and I knew I was in the market for another vehicle. Mike Goldsworthy had contacted me the day prior, due to the Progressive Total Loss Program Lasco is a part of, and when I stepped foot in the salesroom he immediately went to work for me. Instead of trying to suggest a vehicle that would fit my needs, he took his time, asked me exactly what I wanted - and in turn provided me with a vehicle that fit the guidelines I had given him. From the moment I began speaking with Mike in person I was immediately impressed by not only his level of tremendous customer service, but the straightforward honesty with which he spoke. In today's day and age a salesman who is willing to look you in the eye, give you a firm handshake and go to bat for your needs is rare - a commodity the majority of not only dealerships but Fortune 500 companies lack - however, in Mike Goldsworthy, Lasco Ford has a true individual, a man willing to go to bat for his customers. Mike Goldsworthy listened to the situation I was in - recovering from the totaling of a vehicle is not easy - and he immediately ensured that he would be able to get me into the type of car I was interested in, a 2014 Ford Fusion, at the price I could afford. He worked tirelessly from 12:00 noon until 6:00 p.m. on a Saturday to ensure this would be possible. He not only stressed this to his manager, Paul Zaagman, but also with the Finance Department and those above him. He believed in me as an individual and ensured that those above him believed in me as well.For someone in their late twenties, like me, struggling to make up for the poor decisions made in my late teens and early twenties, he made sure that my credit score would not be a hinderance to the payment and vehicle I desired. Not only was he able to get me approved for financing, but he was able to do so at a price we had agreed on before he went to the Finance Department. I already know I will only be using Mike Goldsworthy and his crew for the rest of my vehicle purchasing experiences, and you should too.There is no finer example of a dealership willing to work with their customers than Lasco Ford. Mike Goldsworthy, Paul Zaagman and Greg Reid will make sure that what you want is what you get, at the price you can afford. They are not a group of slimy, underhanded salesman looking to make a quick buck - they are quality individuals, like you and me, willing to step up to the plate and take a few pitches, proving once and for all that yes, patience is indeed a virtue, before they crush it out of the park and hand you the keys to the vehicle of your dreams. Miguel Cabrera may be a two time batting champion and MVP, but Mike Goldsworthy is the Miguel Cabrera of selling vehicles. If you find yourself in the market for a vehicle, either used or new, I recommend you head to Lasco Ford and nowhere else. It was a Saturday, the weekend, a time Mike Goldsworthy could have been spending with his family and kids - not at work - yet here he was, sweating for me, a common man, in order to ensure that I would leave happy. There is nowhere else you should go, Lasco Ford - and in turn Mike Goldsworthy, Paul Zaagman and Greg Reid - is the place you should find yourself if you are in the market for a vehicle. I implore you to at least give them the chance to speak with you and listen to your needs before you jump into a bad situation with another dealership and a shady salesman who doesn't actually listen to your needs and desires. Lasco Ford - there is no place I would rather be.

airworthy

May 4, 2014

Had a wonderful time and purchased a great Ford pick-up with the folks at Lasco Ford in Fenton. Everone at Lasco Ford was great and went out of their way to make us feel at home. Eric Parks did a wonderful job as our sales representitive. He went above and beyond to make this the best experiences we have ever had while purchasing our new truck. He even sent us a video of a walk around tour of the truck we were interested in even before we went to see it. We were able to go in and purchase our Certified Pre-Owned Ford truck and drive it home the same day. We will glady consider Lasco Ford again for our next purchase.

h2ofish

May 2, 2014

Came into a energetic positive dealership that is committed to individual constumers that compete everything you put on the table and adjustable very well serviced.

johnplautz

Apr 30, 2014

only dealer i visited out of 8 that had what they said and did what they said,frienly courtious staff down to finance dept.purchased vehicle for under blue book value ,very pleased with that as well as the detail dept.thank you to andrea and the sales managerblake boan.

rguerre2

Apr 29, 2014

I was so pleased with my experience with Lasco Ford on my 2012 Focus lease that I kept visiting for regular maintenance service. Those visits just further reinforced their dedication to customer service. I remained so happy that I knew that they were the ONLY choice for the dealership I wanted to work with on my New 2014 Fusion Hybrid purchase.I was visiting for an oil change when I decided it was time to take a test drive. By random luck, I was introduced to Charlie Burgess and we went for a test drive! It was as if all the cards fell into place and I walked out with my new car 'in the works'. I took delivery within 3 days.Charlie was simply the biggest help and easiest going Sales Consultant that anyone could ask for!My positive experience with Charlie, and continued positives with Lasco Ford, will keep me a loyal customer.I also happen to LOVE my new car!

n_lachance

Apr 28, 2014

I want to ensure your sales representative Ed Samples is recognized for going above and beyond any expectations for a sale, especially a Used car sales. My name is Nicholas Lachance, I located my current F250 Superduty on USAA car buying service. Once I confirmed it was still on the lot, I drove from Warren, MI. immediately. This was my only day off in over 8 months, I was not sure when I would have the time to check out this truck again. My first encounter with Ed was in passing, small talk was initiated. After he saw me standing there for a few minutes, he put our conversation together and figured out I was an online customer, he was more than willing to help me. Ed's desk was simple but to the point, exactly what I expect from someone in sales. Ed knew about the truck I was interested in, even took the time to tell me about the options it came with from the factory. After the test drive, we started the paperwork. As an option and to lessen the burden of having two vehicles with me at one time. I wanted to see how much my 2001 BMW would rate for a trade. He was very accommodating during the long wait during the appraisal process. Ed even went back to the employees lounge to get me a cup of coffee when the service department ran out of coffee. Not what I expected, but a very pleasant surprise. Once I did not accept the offer for my trade, I had a dilemma. I was going to buy this truck and still had my car there as well. He overheard my conversation with my wife who stated she would drive me back out the next day to pick up my car. Ed excused himself from the desk, so I could finish my conversation with my wife. Once he returned he had a plan of action that would not involve my wife and kids coming out the next day to retrieve my car. With my wife working for the Department of Defense, and myself serving in the Army, our schedules would mean a late night pick up of my car. He offered to follow me in my car, so I could drive my truck home. He stated his wife would follow him in their car and it would not be an issue at all. I tried asking a couple different ways to ensure he would be okay with his wife and himself driving over 50 miles (one way) to my house after their long day. Ed never stopped trying to take care of me, I understand I did not purchase a new vehicle from Lasco Ford that day. I was treated like I had.Ed Samples displayed the utmost professionalism, calm demeanor, and resourcefulness of a Man of honor. I am truly happy I called Lasco Ford that day, and thanks to Ed Samples - I will always check with Lasco Ford before going anywhere else for our next vehicle. I apologize for taking well over a month to write this review, the military has its own timelines and agendas. I hope you will have the time to recognize Ed Samples for the outstanding job he has performed, please do not take as long as I did to write this review.Thank you again, Nicholas Lachance

Beav4737

Apr 26, 2014

Came in to Lasco told them what I wanted to pay and they made it gave me a price that was even lower. Great service.

Eric miner

Apr 25, 2014

Just a great dealership with very friendly and very experienced people that try there best to get you the car you want at a good price

mpcurrent2

Apr 25, 2014

Shantel and Sean went above and beyond helping my mom and I get financed for our car. I felt so important and comfortable . I would recommend anyone go and see Shantel they will love her dedication and personality.

b diddy

Apr 23, 2014

Shantel Dipzinski and Steve Range were pleasant to work with while buying a used F150. It was nice that Shantel remembered me and the features I was looking for when I came in weeks after my first visit.

sancho35

Apr 19, 2014

Found the automobile I wanted on autotrader.com at Lasco Ford in Fenton. Spoke with Eric on the phone and scheduled an appointment for a Saturday. Eric was friendly and I did not feel pressured at any time. Was an overall good experience.

Kdukes03

Apr 19, 2014

I had a very good experience working with Shoen Newsome and Andreea McGigor. They were excellent to work with and both very knowledge. They made my first experience buying a car by myself a good one.. I could not be happier

Mjlay7

Apr 18, 2014

Great experience and got the car I wanted. They were helpful and accommodating and went beyond after sale to ensure I was taken car of

gmac1972

Apr 18, 2014

Eric was very helpful. He listened to what we wanted and found us the appropriate vehicle. The staff is very attentive and are eager to help. Great experience!!!Thank you Eric.Greg MacDonald

JenniferLewis

Apr 17, 2014

Eric was extremely helpful with the entire experience. He walked me through all the steps, made sure I understood everything, and did not try to rush or pressure me into a purchase. He was very accommodating with the price of the car, and understanding of my individual needs. Eric also made it a point to ensure that my family members that were with me were well taken care of.

jezluck

Apr 17, 2014

I am proud to say that my family has purchased 2 vehicles in the last 3 months from Eric Parks and Lasco Ford. Eric jumped through many hoops to attempt to make us happy and assure that we got the vehicle that we truly wanted both times. His knowledge and helpful demeanor is what brought us in the first time, and why we returned the second time. He was able to ask questions about our needs, and spoke openly about financial options to assist with the decision. He discussed pros and cons on choices based on our lifestyle, and earned our trust by being honest and genuine. Lasco Ford is very lucky to have an employee such as Eric Parks. He represents the dealership and Ford in a professional, knowledgeable and personable manor....and I will continue to recommend both him and Lasco for years to come. Thank you for making both purchases easy and painless!! We will be back!

matt10883

Apr 14, 2014

I vary happy with my 2014 Ford fusion se. Andreea Mcgigor helped me get the car ive been wanting for so long and in my price range. Its the first car ive ever bought new.I like how Andreea went through all the new options in this car and showed me hoe the computer worked. iam so happy with it and i love the complements i get from friends and family.

loreyaaa

Apr 12, 2014

Great to deal with Wil got us a great deal would highly recommend. Professional with a follow up call next day. A nice inventory to choose from.

klob

Apr 12, 2014

We were in a few days prior to our purchase, when we went back the person that came out to the lot in the day prior did not remember us. So Janice took care of us and boy did she ever take care of us, so well we bought two. All of the staff were friendly and helpful cant wait to see the new dealership showroom

Loclegs12

Apr 11, 2014

Jason Kendrick was totally awesome. He was very helpful and made my grand daughter and I feel welcomed. Jason Kendrick, Paul Zaagman and the rest of their team were friendly, professional and efficent. We were there 3 Hours and left with a 2013 Ford Edge.I would recommend Lasco Ford.

esambran

Apr 11, 2014

Initially, I had considered not leading from Lasco Ford. But my impression changed when I worked with Alex. He was very courteous and extremely helpful in finalizing my Taurus lease. My only concern was that I was led to believe that I was getting heated seats for both front and rear seats when I opt for leather seats which is scheduled to be added at a future date. Your location which is 25 miles each way for me was not convenient, but I still elected to deal with Lasco. Alex was very convincing and helpful. Also, met Andreea and was very impressed with her knowledge and personality. Thank you.

cwyskiel

Apr 11, 2014

Went into Lasco Ford to Trade in Old Car, I told the Salesman Eric Parks exactly what I wanted the Payment Etc. After Talking to Eric for a few Minutes he said that this should be no problem. He went and talked to his sales team, he came back to me to ring the New Sales Bell. In all my years buying a car, this was by far the best experience so far, I look forward to do business with Lasco Ford and Eric Parks in the near Future. I would recommend Eric Parks and Lasco Ford to everyone looking for a new vehicle.

francartk

Apr 11, 2014

Eric Parks was a friendly, personable salesman. He did not try to oversell me and was not aggressive and trying the hard sale approach. The other staff at Lasco were also relatively friendly and I was apologized to several time for the time it takes to complete an entire transaction, which took several hours, but that time included the test drive, and the financing and paperwork review and execution. The only thing I would suggest is that because of the time it takes Lasco should offer complimentary snacks (pretzels, peanuts, etc.) and soft-drinks beyond tap water and coffee. Overall, as car buying experiences can go, this was good. So if your in the market for a Ford, go see Eric as Lasco.

BubbA13

Apr 11, 2014

My purchase was great,Paul & Jason Hendricks were friendly very professional,very likeable.The service department was terrible,after 2 trips And my so called appointment never recognized.I drove away.I will have my truck serviced somewhere else.The owner Matt Lasco was very rude & short with me. I will recommend Paul & Jason,but suggest they get service elsewhere.My vehicles engined was never washed,Truck was leaking antifreeze & odor was present.Never did get looked at after 3 requests.With bumper to Bumper warranty & will take it to a garage & send Lasco the bill for the 100$ deductible.I doubt they will pay it,but more grief trying to get service in a timely manner .I would rather pay the 100$ myself.

sapasko77

Apr 10, 2014

He got me right in....next day service...due to parts being ordered right away. Arranged for me to get home, with no problems. Everyone was so nice and accommodating. I will for sure recommend Miguel to everyone, I as well will see him if I need service. Who ever trained him, trained him well;) Thanks Miguel for your help!!!!!!

topolnicki

Apr 8, 2014

Dan at Lasco Ford is very professional.He Exceeded over and beyond our Expectations! Thanks So much Dan we couldn't be happier with your service!!! We will recommend you to everyone! You have a great team at Lasco Ford! It has been a pleasure working with you & we look forward to working with you in the future!!! Thanks Again!!!! Chad & Kelli T

vnbwalker

Apr 8, 2014

Shantel was very helpful, motivated and professional. She worked with us for 2 days to find a car that would work for our budget. We had a great over all experience.I will refer people. Vicki Walker

retrogirl80

Apr 7, 2014

This is my second experience with Janice and it was great like the first time. I drive 100 miles round trip for the excellent service. She is fast, efficient and very friendly. She went out of her way to meet all of my needs. I will definitely use her services for my future purchases.

Leevb

Apr 7, 2014

I purchased a Cadillac CTS in December of 2013. The price on the car was fantastic. Upon leaving the dealership, I had an issue with a headlight and returned to the dealership.After dealing with the salesman that had sold me the car for a period of time, I was directed to Paul. Paul was absolutely fantastic. He worked with the Lascos to get the situation taken care of in a timely manner.I brought the car back to Lasco, about two and a half hours from my home to be diagnosed. When the service center found that it would require a new light, ballast and wire harness, Paul got the costs approved by the Lascos. The bill would have easily exceeded $700 if it was not for his attention to great customer service. Due to the parts being ordered, I had to come back. To make up for this, Paul filled my tank and detailed my car for free. Paul is an asset to the Lasco team and I would gladly work with him again.My one suggestion when buying a car from Lasco is to make sure that you secure financing with your own bank before going. I went on a Saturday and financed through one of their preferred lenders with the intention of refinancing the following week with my credit union. Unfortunately, my credit was ran several times and I have not received the refund from a warranty I returned 3 months ago.Get your own financing and work with Paul and the experience will be a positive one.

SatisfiedLascoCustomer

Apr 6, 2014

I like visiting car dealerships about as much as I like going to the mall. It's not my favorite thing to do. Despite those feelings, when looking to purchase or lease a new vehicle, you have to deal with a new car salesperson. I made a decision to buy a new vehicle, and took the time to visit four different dealers representing three auto makers. I must say that it is surprising how different the dealer experience can be when you compare. I first compared the products, did my research on the internet and obtained preliminary quotes before I even left the house. Even though I hadn't stepped foot in the dealership yet, I had already established contacts and relationships with four different salespeople. Again, the experience varied significantly from one dealer to the next. Once I narrowed down my decision, I finally had to go into the dealers and drive the product(s). I hadn't shopped for a new vehicle in over 15 years, and I was pleasantly surprised at the experience. With regards to Lasco Ford, when I entered the showroom I was immediately taken with the buzz of activity, and the overwhelming number of customers who were engaged with salespeople. Other dealers I visited were as quiet and still as a church and I was often the only customer in the showroom. Clearly, Lasco was doing something different to attract all these people. I spent two solid hours with my sales rep, who provided me with a very detailed review of the product and accompanied me on a test drive (which I prefer, actually). There was a simple and brief request to close the deal at the end of my first visit, but I respectfully declined to make a decision on the spot and said that I would respond within 72 hours. They agreed to hold the (high demand) vehicle for me during that time, with no money down, only my word and request to do so. It only took another 24 hours to make my final decision to lease a vehicle from Lasco Ford. From that point, the interaction with my sales rep didn't end. I continued to receive the high level of service that I desired and came to expect, and this continued until the day of delivery. The delivery process was smooth and uneventful. There were no surprise charges and every expectation was met. I drove away about 1.5 hours after I arrived. I would definitely recommend Lasco Ford,and salespeople Whitney Berry and Paul Zaagman to my friends and family, or anyone reading this review. I hope you are as satisfied as I was.

natalie25

Apr 6, 2014

Very personable and upbeat. Presented all options but understood my budget. My only complaint was that another salesperson started and then passed me off. The same thing happened to my parents when they came to Lasco. Makes you feel like you don't matter. Likely we were passed off to Eric who was great. Too bad he won't get full commission when he did all the work. I knew which car I wanted when I came in and the only thing the other salesperson did was take me for a test drive, he then passed me off. I would recommend people visit Lasco but expect to the passed off. I would suggest that they go in looking for Eric.

s_peg09

Mar 31, 2014

Dealership provided great service. The F-150 Platinum was a Great price. The dealership was very easy to work with, and I would do business again in the future.

missyhd

Mar 31, 2014

Miguel Elicerio is highly efficient and produces professional, immediate results as well as outstanding, respectful customer relations. I will be a returning client to this location in the future based upon having a positive experience. Thank you!

Jbeelby

Mar 30, 2014

When I came into look at a car, I didn't know what I wanted. I only knew what kind of price range I was able to afford. Eric approached me and wanted to see if we could get approved for a loan first. Which was exactly what I wanted, and it was something the other dealers I went to would not do for me; for example: Patsy Lou in Flint. Eric was pleasant from the beginning, but I had it in my head that car salesmen were people who are just in it to make money. Having done business with Eric proved me wrong. He made it work for me and got it into my price range. It was great. I was there for a very long time because it was late and they were really busy. Being there late didn't hinder the process of me leaving with my car at all. It was nice that I didn't feel like I was being rushed out of the door. Jake was the other gentleman that helped me, by getting all the financial details in order for me to sign. He also delivered prime customer service, despite it being so late and wanting to go home. The staff at this particular Lasco Ford are awesome, and I would recommend them to anybody who needed to buy a new/used vehicle.

ccousino11

Mar 29, 2014

Ford Lasco is the best dealership! I have dealt, and looked at many car dealership of many companies.Ford Lasco has very friendly, knowledgeable people, who are thorough and efficient.Everyone works together as a team. Great product and prices!My salesman, Dan Cheney was terrific! He was very helpful through the whole process.He spent time showing me the products. He had great follow up and very knowledgeable.He is very friendly, and efficient. He is a great asset to the team at Ford Lasco.I have and will recommend Dan Cheney, and Ford Lasco to my family and friends.

kpsnewcar

Mar 29, 2014

from the phone conversation to the purchasing of my vehicle, hands down absolutely wonderful service,hats off too Delila she took the time to check both lots and found the exact car I wanted and kept it there for me till i was able to get there a take a look at it, and it was as promised the car I asked about. my sales person Eric Parks was a super great, he was very helpful in getting me in the car the same day, that of which I cant say enough about as i needed transportation for work and he was able to make it happen thanks so much, my best to all.. If anyone is looking too purchase new or used go to Lasco Ford in fenton you'll be glad you did.customer service was excellent. Again thank you KP

napaul73

Mar 28, 2014

I recently purchased a Fusion from Lasco Ford. The sales person was extremely helpful and I felt I was treated with the highest respect. I will definitly recommend Andreea to my friends and family when they consider their next vehicle purchase.

Alliebeen1987

Mar 27, 2014

This was my first time going into a dealership to look into purchasing a new vehicle. Not only were all of the employees extremely friendly, they were also extremely helpful in helping me to find the perfect car. I was able to get all of the features I wanted in a new car and stay within my budget. I was also shocked to find out I could drive away my new car that same day! Thanks again Lasco Ford! I will definitely recommend you to others in the future :)

Jonigary

Mar 27, 2014

I live four hours from this dealership, but They had a truck I was looking for. I also had a trade-in. To not waste anyone's time, I spoke to Rob Quite frequently about prices and sent pictures of my truck. My husband and I liked what we heard, so I drove the four hours. 20+ pictures on the internet! I was fairly informed of what I was getting. I was very happy that what numbers Rob and I came up with, was exactly what I got on paper. These days, over the phone and internet, is a big risk. However, the truck I bought, (certified), had some blemishes I was not made aware of. Was not told it had rust on the door, that someone tried to cover with touch-up paint, was not told, it needed tires and some pretty good scratches in the paint through out the truck, along with the wheels themselves were very scratched. I drove the four hours home in my new truck, a little out of line, maybe alignment needed? Or could be that it does need tires. Sales people were very nice, I will give them that, but I' m going to have to put some additional money into the $32,500 truck I just financed. I won't be driving four hours to this location, again. Honest people on numbers over the phone and internet, but if you are local, go over your purchase with a fine tooth comb.

LisaLowell

Mar 26, 2014

Andreea and Blake were great, they went out of their way to let me test each vehicle I was considering and explain pros and cons of each for my particular situation. Than, when I finally chose the Flex and laid out what terms I was comfortable with, they met my expectations! Staff beyond patient and very friendly. Thanks Lasco Team!

ilka

Mar 26, 2014

Demetri was forthcoming answered all questions friendly found Me a vehicle as I specified on a timely basis I recommend him as a salesman Dieter Melletat

pontiacvibeowner

Mar 25, 2014

The dealer was willing to negotiate the price of the trade-in with us. Andreea was very attentive to our needs. Keith, without question, advised us on service. All the employees we talked to were very friendly and helpful.Jo Campbell

Awilkins28

Mar 24, 2014

My experience was over all good, very friendly and caring people. Always on top of making sure I was helped and not sitting around. I would recommend to come here to friends and family.

bkppriesman

Mar 23, 2014

Had a vehicle brought in out of state eric got me what i wanted. I could tell he was sincere and went over EVERYTHING with me. I will be back to see him again.

sstteve

Mar 23, 2014

I have purchased numerous vehicles in the past but my experience with Paul was by far the most pleasant and satisfying. There is so much I could say about the whole event. He was right on the mark from the start and he followed through on everything that he said he would. I was really impressed by his wealth of knowledge about cars and his level of professionalism. Any questions or concerns I had were promptly addressed which really made for a stress-free experience. Paul was also dilligent in working on my loan and he actually went back to the lender and negotiated a better interest rate and lower payment. The car was delivered in pristine condition and it is hands-down the most beautiful and clean used car that I have ever had. Even after delivery, Paul called me just to see how I was doing and if I had any issues with the car. I did not. I'm very proud of my car and my hat is off to Paul and anyone else involved in making this happen.Thank you.

Arichardson10

Mar 21, 2014

Rusty was great. We had a small bump in the road to financing, but that didnt stop Rusty. He was determined to get me a vehicle that I could be statisfied with. So he contiued to work with me until I finally bought my 2010 Ford Fusion, and all i can say is Thank you Rusty, I love this car. He went well above and beyond anything he had to do to get me the vehicle that i wanted. I will make sure that I recommend him and Lasco ford to all of my freinds and Family. Thanks again Rusty,you gained a customer for LIfe. Angie Richardson

sharon82

Mar 21, 2014

My daughter asked to me to go and take a look at a Ford Fusion at Lasco Ford because they had the color she desired and I was greeted very warmly by Andreea McGigor. She was friendly, very personable and took me out for a test drive as many times as I wanted. I purchased the vehicle for my daughter and she is very happy. Beautiful car by the way! Will visit dealership again. Thanks Andreea!

razputane

Mar 21, 2014

Rusty Robinson took to finding me a car on an almost personal level. I was quite impressed.I would recommend LASCO and Rusty to my friends and family.

julia84

Mar 20, 2014

I was visiting the dealership last week and Andreea was our sales person .She was very helpful and professional with us and because of her we ended up purchasing the vehicle that we wanted.She was very knowledgeable about the vehicle features and gave us a good presentation that made us decide that this was the right car for us.Great service!

bowang2017

Mar 19, 2014

Eric and Owen are really nice and friendly... They also provide good price for customer. Compared to some other dealer, I really like this dealer's service.

tp1206

Mar 19, 2014

From Northern Ontario Canada travelling on I -75 in MI and in the middle of a Polar Vortex aka dont get any colder out and my control knob that adjusts heat flow for floor, dash or defroster goes and could only get defroster heat. Drive a F 250 Super Duty diesel and the floor boards where so cold the the snow & ice that gets melted off your boots froze to the floor mats and i was at the point could not drive anymore because my feet where starting too freeze. It was a 5.0 hour drive from when i crossed the border at Sault Ste Marie MI/ON and with temps at - 38 when leaving home you can imagine how cold the floor became.Stopped at Lasco hoping for a repair, late in the day and the shop was busy. They brought me inside , did the normal check in explaining my problem. Service advisor let me sit at his desk as he had a electric space heater under it, pulled off my boots and socks and thawed my feet out, good thing i had a shower in the morning. LOL. Hot coffee and the circulation came back.They brought my truck into the shop, needed part that was not in stock, so the mechanic with my approval did a McGyver and locked the flap in place so heater was slpit 50/50 floor and defroster and I could continue my travels and have repairs done when back home in Canada. Ready to leave Lasco, stopped again at the service advisor desk and was greeted with thanks for stopping at Lasco Ford and NO Charge for the shop visit, now thats customer service with a smile and a hand shake. Just another reason that I have drove FORD pickups since 1974 with the 1st one being a F-100, 4 wheel drive with a 390 gotta go engine. LOL Better do a shout out for my home dealer, Maitland Motors Ford, Sault Ste Marie ON, Brent and his crew get the job done !!!!!!!Trip finished well, home dealer did the repair and the Polar Vortex subsided back to the Artic until next year.Hats off to Miguel and Nicole in Lasco's service dept from Frosty in the land of the Great White North. p/s. Left Nicole $20.00 to buy the service dept a cup of Tim Hortons coffee, and she will know the addiction us Canucks have for a Double/Double Timmies !!!!!!!Cheers Guys !!!!!!Bill SiddallEcho Bay ON

jken708

Mar 18, 2014

Sean and the staff went the extra mile to accommodate my needs. Had an issue with the sync and they split the difference to cover the warranty.

Goetzc21

Mar 17, 2014

Both Lasco and Whitni Berry helped provide a great service. Purchasing the new truck was a quick process. Ms. Berry was helpful as well as knowledgeable about the unit. I would recommend her to people looking to buy.

xbmc

Mar 16, 2014

i just bought a pickup truck from this dealership and Andreea McGigor was my sales person, she is very knowledgeable about cars and i am very happy with my purchase

DavidIZ15

Mar 16, 2014

ANDREEA has very high sales skills and buying a car at this dealers becomes a pleasant experience. Professional customer service, overall the right place to buy a car.

cameron810

Mar 15, 2014

From the minute we entered to the minute we left. Every part of the buying experience was positive. Jake listened to what I wanted in a vehicle and what my budget was. He was not overly pushy. When he showed me the the amount they would offer me for my trade and I didn't agree he went back and asked for more. Jake was very helpful during the paper signing process and very receptive when I suggested there was an error in the numbers. The only thing I think would be better is a little more instruction on how to operate all the features of the vehicle. Rusty did say he would have someone call me for one on one training at a later date however.

merlin1418

Mar 15, 2014

Today, I was looking at a Ford Taurus SEL and after some time discussing other options for other cars, I was able to purchase a Ford Taurus Sho. The payments were kept within a few dollars of my old payments on my SUV. Happy with the experience at Lasco Ford and all their employees.

skygeezer

Mar 15, 2014

Shantel and Steve were very good to work with. They were able to make me a reasonable offer for my trade in and for the purchase price of my new Ford Explorer. In the end, they were able to meet my expectations and deliver a very nice vehicle. We closed the deal and I received the vehicle all in the same day. They were very careful handling the vehicle throughout the day recognizing that I am somewhat particular about taking care of my vehicles. Lasco also has a good selection of vehicles on the lot for you to choose from.

pbuech

Mar 15, 2014

I had a very good experience at Lascoford Ford. Garret was very friendly, took interest in what i do and when it came to working with me on price, garret and the sales manager worked to get me the price I needed.

librarybabe00

Mar 15, 2014

Daren was very friendly and extremely educated with the vehicles he is representing. All of the staff were very friendly and dealership was very well staffed.

bummoore

Mar 15, 2014

Andreea McGigor provided excellent customer service and communication with me was outstanding. Andreea was able to find the color of vehicle I wanted and had the vehicle shipped to Lasco for my purchase. Ray Harbin was able to provide a lease for the Taurus SHO that I was comfortable with and quickly turned around the deal. Delila Dick provided her provided a detailed explanation of all the rebates and ensured I received the best deal possible. The performance of the Lasco team provides an enjoyable experience for the customer.

Robert6789

Mar 15, 2014

Andrea was very professional and very informative of her job, well done! I will recommend this dealership and the sales person too!! Great experience! Thank you!

cswack123

Mar 14, 2014

Overall my experience was excellent! Cameron was very friendly and helpful with out being pushy like some car sales men. He was very knowledgable about each vehicle I was interested in. He didn't pressure me into anything that I didn't like. He was patient with my undesivness and allowed me to take home and test drive multiple vehicles. I would highly recommend Cameron to anyone who is interested in a new vehicle. You defintly won't be disappointed in your experience. Thanks AgainCarla Swack :)

jw9040

Mar 14, 2014

I have had the opportunity to purchase from this dealer before, this time was different, I have been experiencing credit problem for some time, and was not sure if I could work a deal, well to my absolute surprise the salesmen Darin Hawley really step up, I have been in sales most of my life and was really surprised how this man took charge of situation, reviewed my options help me select the right car, did their best on my trade in, had a Focus with a bunch of miles, and was able to close the deal with in two weeks. All the time that was going on Darin was in constant communication with me either by phone or e-mail. Of all the cars that I have bought over the years this has been hands down the best experience. My thanks to Darin and to Matt Lasco, Matt your Dad would be very proud of you.

kewiley

Mar 14, 2014

Everyone was always very friendly and professional. A few times we were asked to wait for very long periods of time, which was inconvenient, but overall it was a good experience.

deegypsy

Mar 13, 2014

After a really BAD experience at an affiliate dealership, we called and spoke to Aaron at the Fenton dealership. He understood our frustration and anxiety, and set us up with a great salesperson and experience. We had also spoke to Delila and she was also very sweet and professional. Daren and Aaron were two of the best sales people I have ever met. I have only experienced this level of professionalism one time before. They really went over and above to make things right. My son and I are very grateful. After the wonderful treatment they gave my son, I will return to buy my new vehicle with the Lasco Fenton sales people. I plan to do so in the next couple months. Thank you very much!

sandhelper

Mar 11, 2014

Janice was nice and very polite. She worked hard to get mypayments low in order to lease a new car with trading my 2010Focus. I appreciate what she did for my husband and myself.She also helped my son's wife who suggested we come to see her.Thank you, Janice for all you did.Sandy Newman

kc8bvx

Mar 10, 2014

Rusty was very helpful he worked hard to get me just what I was wanting, he even came in on his day off to take care of me!!

greenesh

Mar 10, 2014

Mike & Owen were amazing! Mike wasn't feeling well but still gave us excellent service! Owen made me feel like he was concerned about my issues & helped us work out everything smoothly.

Benny111

Mar 10, 2014

Hello,Eric, Shoen and Rick gave great customer service. They worked harder than any other rep I have work with in the past 35 years of buying cars..The dealership has a very friendly atmosphere and I felt very comfortable..Eric put the extra time in to make the sale work for all parties involved.It was a pleasure working with them and plan on purchasing my vehicles from the them again..Thanks for all your hard work.. Ben

babs50

Mar 9, 2014

I was having a problem with my car and had 2 years left on my lease. I explained the problem to Mike and he and Paul worked to get me out of the lease and in to a new Focus with no money out of pocket and a very small increase in the monthly payment. Delilah was the first person I talked to at the dealership and she was very helpful and understanding of my situation.This was the best experience I have ever had at a car dealership!

rolleytrolly

Mar 8, 2014

Eric was a pleasure to work with he was sincerely kind and helped me with all my automotive needs he got me in the perfect vehicle that was comfortable with me and affordable. I recommend him to anyone.

ebelgreg

Mar 8, 2014

It was a great experience. I came in interested in a car online, hoped to get a car within the week and ended up purchasing a car the night I came in! Drove him in it that night! Eric Parks was the salesman I worked with. Very knowledgeable and attentive. He wouldn't let me leave without making a deal. We negotiated until we had a fair deal for all parties. Not many dealers do that. Follow-up service has been great as well.

kandlski

Mar 7, 2014

My husband and I were surprised how "busy" this dealership seemed to be, yet we were met right at the door by Cameron and he saw us through the whole purchasing process; from the meet and great at the door, to the test drive, to working out the finances (with Owen). And even though we never met her, this whole process actually started online with Heather who answered my online query as well as my subsequent phone calls regarding the vehicle I found at their dealership using Auto Trader.com. Once we decided to go ahead with the purchase of our vehicle...everything went very quickly and smoothly...and everyone we dealt with handled themselves very professionally. And even though the "ringing of the bell" upon the announcement of us purchasing our vehicle seemed a bit "hokey"...it was a bit "cool" too! :-)

TomM1

Mar 7, 2014

I purchased a new Mustang yesterday from Lasco Ford. To put it simply, they beat everyone else's package deal by about $1500 (I did my homework with several dealerships). The price on the Mustang was about the same across all dealerships (within a couple hundred dollars); however, Lasco really stepped up on my trade and delivered $1500 more than the next best offer. And while Lasco didn't have the model Mustang I wanted on their lot, they were willing to do the legwork and arrange a dealer trade. They sent a driver all the way to Pinconning to pick up the car I wanted, and they had it on their lot the next day. What else could a customer expect? Great job, guys.

Fordbuilttough

Mar 7, 2014

Eric has been selling me cars for years I will not bother with another sales person Eric is very easy to talk too, He took great care of me and got me in a vehicle that was affordable for me. Eric's years of sales experience is very noticeable and I was satisfied with everything. I recommend Eric and Lasco Ford to all my friends and family members when they ask where I got my new car

JLabs1980

Mar 6, 2014

I purchased a 2011 Fusion SE from Mike Goldsworthy and he took exceptional care of me. He got me financed and delivered the vehicle in the same day. I never felt any pressure, and he got me exactly what I was looking for in a car. I couldn't be happier. Paul (manager) was great too and even threw in a set of all weather floor mats for me that he had instead of me having to wait for the standard vehicle mats to be ordered. Mike even picked me up from my house!!! I have bought several vehicles from this dealer and I HIGHLY recommend visiting Mike if you're looking for a great vehicle at a great price with no pressure. These guys go above and beyond to help and make this purchase a great experience.

nikkiandshawn

Mar 6, 2014

we bought a chevy camero. we worked with eric parks. he was very friendly and curteous. he gave us a great deal. we love our new car and will be sure to recomend eric to all of our friends.

fordlover123x

Mar 5, 2014

I recently purchased a used car from Eric Parks at Lasco Ford. From the moment he greeted me I felt comfortable. I was very pleased with his services and assistance. He wasn't pushy like other salesmen I have had in the past. He took great care of me and got all the features I wanted at a affordable price! Eric is a veteran and shows his leadership skills well along with his experience. I will be returning to him the next time I need a vehicle.

Lang2013

Mar 5, 2014

Eric treated us like family.. I would definitely recommend him to others! Great experience! I appreciated all the special time and effort that I was shown!

Amykeys

Mar 5, 2014

Halie was very friendly and honest during our purchasing experience. I had all my questions answered and she helped me get into a great vehicle with payments that fit my budget. Very happy and thank you

X777P

Mar 5, 2014

I recently stopped into Lasco Ford in search of a new work truck. I was very pleased with my salesman Eric Parks. He was very knowledgeable and helpful. I would recommend Eric Parks and Lasco Ford to anyone looking for a vehicle.

Corina77

Mar 5, 2014

Behind the look and the confidence I have personaly first met to Andreea, she often displays creativity and original thinking beyond the expectations for her position. When faced with unexpected challenges,she is very resourceful, generating many usable and ingenious suggestions for improving work. Andreea is a skillful, well-prepared presenter, and she actively works to make selling to look easy and confortable. She presented information and ideas clearly and persuasively making my job in finding my dream car to seam reachable and fun to get achieved. I definitely recomand Andreea as a very valuable employee and Lasco Ford as a quite offering place to shop the best cars.

Trisha513

Mar 5, 2014

Everyone was very friendly. While they were very busy the night I purchased my car, they made sure that someone kept us up to date on where we stood in the process of purchasing my car.

OANA

Mar 5, 2014

ANDREEA IS VEREY DEDICATED TO HER JOB, SHE ANSWRED TO ALL MY QUESTION VERRY PROFFESIONAL.I AM VERRY CONFIDENT THAT I HAD MADE A GREAT DEAL WHITH MY NEW FORD FUSION. I LOVE MY CAR ..... THANK YOU VERRY MUCH ANDREEA.

Richierich0123

Mar 3, 2014

Great service. Worked hard to get me in a car. It was nice to have Jeremy to talk to to kill time waiting thru the busy day.

playalangs

Mar 2, 2014

Paul and Whitni were great. Fair trade in value on my old car and got me into the model I wanted at the price I wanted. Both kept in contact with me through phone calls and emails and always responded in a timely manner. Whitni was very thorough and went well above all expectations you have in a salesperson. They will get my business next time I need to purchase a vehicle.

decisis1999

Feb 27, 2014

I worked with Paul Zaagman and David Long on the purchase of a Ford Taurus. This is my second time working with Paul and Lasco Ford on a vehicle purchase and I honestly don't want to ever have to work with another dealership. During the three days that my wife and I spent looking for just the right car at just the right price, I was treated very well. Through all of the changes and hard work of finding 'the one', I always felt that Paul was working with me to find just the right car and advocating behind the scenes to get the deal done on terms I would be happy with. Then, throughout the process of hours of looking and test driving 6 different cars, David made sure that I was comfortable, set the paperwork up in advance, and walked me through each of the vehicles we looked at, giving me details and ensuring that my test driving experience gave me certainty about my vehicle. These people don't just feel like salesmen to me. They feel like friends.

Sldeboer

Feb 27, 2014

This is our family's fifth car transaction with lasco, and achieved great customer service from the cars we bought and the service we received. Haili and Whitni went over and above in their relentless effort to get us what we wanted in our new cars.

PZaags

Feb 27, 2014

Great overall experience. Will be coming back to the dealership for both service and future needs I have with regards to any vehicle purchase or servie

TLR1983

Feb 24, 2014

While sales staff was very friendly, failed to understand and abide by agreements negotiated over a 4 hour time frame. I visited Lasco last week (2.19.14) ready to purchase a new Fusion, negotiated a contract with the sales team but later when I arrived in the Finance office, the terms were 12 months more than agreed to on paper (initialed by manager and customer). Sales office was very busy, and making a personal sale was not a priority due to the volume of customers on site. Again, friendly staff but understaffed and unable to meet commitments. I will buy elsewhere.

mg50672

Feb 17, 2014

WENT INTO DEALERSHIP LOOKING FOR A SMOOTH AND SPEEDY TRANSACTION, I RECIVED NEITHER OR THOSE!!OVERALL EXPERIENCE WAS POOR. HAD ME THERE ALL DAY! MADE SOMETHING SIMPLE INTO AN ALL DAY PROJECT.YOU WOULD THINK AS LONG AS THIS DEALERSHIP HAS BEEN AROUND THEY WOULD MAKE YOUR TIME THERE PLEASANT!I DID END UP PURCHASING A NEW VEHICLE FINALLY AFTER A 7.5 HR DAY SITTING AND WAITING FOR A DEAL TO BE MADE, AND IT WASNT EVEN A BUSY DAY AT THAT! JUST A FAIR EXPERIENCE AT THAT I WILL GIVE THIS DEALERSHIP. TRIED TO SUPPORT LOCAL BUSINESS THAT WAS MY MISTAKE.....

sarahcathrynm

Feb 17, 2014

So disappointing. We were warned to stay away from Lasco due to poor overall service but we didn't listen. Felt bullied and badgered from Eric Parks who was the "salesman" we dealt with. Pressured us every step of the way - tried to get us to sign on the dotted line and even switched our car insurance without telling us what our total purchase and monthly payments would be. Then he even had the nerve to call us after our purchase and get snarky with us because we didn't purchase any of the additional warranties after they gave us such a great price like we owed him that. The price they gave us was the sticker price - it was a fair price and the interest rate was no different than if we gone anyplace else. Now we are back at their service dept today for what was supposed to be a 4 hour install of a remote starter and they are now telling us it will take another 4 hours to complete - 8+ hours to complete? Unbelievable! Never again will be go back to purchase or service a car at Lasco and I will share our experience will everyone we know.

B22MSU

Feb 15, 2014

Very responsive and easy to work with. Promptly responded to phone calls, followed up and was prepared on my visit. Transparent pricing and worked to achieve my objectives.

mizztammy01

Feb 12, 2014

I was recommended to Whitni Berry by my son who also bought a vehicle from her. She is an awesome sales representative for Lasco Ford and was so helpful and answered all my questions without any hesitations. I even called her on a Sunday even though it was her day off and she was very friendly and answered my questions then also. I would recommend Whitni to anybody who is looking for a vehicle. She is someone that Lasco Ford can be proud of having her on their team. Great Job Whitni!!!!

FordOwner15

Feb 11, 2014

Whitini and Alex are great! They were able to get me into the vehicle I wanted at the price I wanted. They worked very hard to make sure I was completely satisfied with my experience. I would highly recommend both of them when looking to buy a new vehicle.

brianwice

Feb 10, 2014

I worked with Paul Zaagman and Mike Goldsworthy to purchase a 2014 Ford Escape. Great customer service from both employees. They were very accomodating to my nonstandard work hours and promptly responded to emails after normal work hours. They even gave me their personal cell phones so I could text questions. Mike and Paul also helped me acquire an additional $750 in Ford private cash in addition to my other discounts. They absolutely want to earn your business and will beat the price of any other dealership.

donaldbannerman

Feb 9, 2014

When we arrived at LASCO Ford in Fenton, MI, Wendy Hosea greeted us, had us seated and got us some coffee. Wendy asked us what type of vehicle we were looking for, used or new, price range, etc. Wendy answered all our questions. She was very friendly and professional. Wendy put us at ease, showed us what we had picked and took on a test drive. She never "hard sold" us. Wendy explained and answered all our inquires, set us up with financing and stuck with us through the whole process. She showed us how to set up the Bluetooth in our new vehicle. She spent at least 6 (six) hours with us. We would recommend Wendy Hosea and LASCO Ford to anyone who is interested in purchasing a vehicle. She is a great person as well as salesperson.

Madelyn

Feb 4, 2014

During my time shopping for a used car, I have been to five dealerships in the Metro Detroit area. My experience at Lasco Ford in Fenton was my worst experience, bar none. Four hours of mostly waiting, five salespeople and multiple assurances of "oh of course we can get you that particular car within your budget" (the only reason why I put up with four hours of this nonsense) and all I get is the original list price (which is $3000 over my clearly-stated budget) and a wishy-washy offer of a good interest rate if I finance through them. Maybe. If I have good enough credit. If they decide to offer it to me. If, if, if. Not to mention the five different salespeople passing me off like a hot potato and ignoring me in-between in favor of other customers or even just chatting amongst themselves. I was lured into this dealership by promises of good cars within my budget. But once I was there, all they did was try to pressure and manipulate me into spending more than I wanted to. The head manager kept saying "we'll work with you, give us the opportunity to earn your business." But actions speak louder than words, and being alternately ignored, misled and pressured doesn't really seem like earning to me. There are plenty of dealers in Metro Detroit who will deal with you honestly and straightforwardly. I'd suggest taking your business there, rather than encouraging Lasco Ford's idea of good business practices.

mhenriks2

Feb 4, 2014

I was so impressed with Lasco Ford's friendliness in general, but especially with our sales person, Cameron Fosshage. Cameron went above and beyond to be helpful to help me decide on a car because I really wasn't sure what I wanted. I had driven a Toyota for 30 years so I was not an "easy sell" but I decided to look at the Ford's before I turned in my Toyota lease car. Cameron is not only friendly, he is knowledgable, respectful, and courteous. The first price was a bit too high to comfortably fit my budget so they worked with me until the price was. Thank you so much for that! The gentleman who was in the financial department was also very friendly and capable. Cameron introduced me to the manager of the Service Department...he thought of everything! Since I still had my lease car and then had my new Ford, I had the problem of no license plate for one of them until I got to the Toyota dealer. It was Cameron's night to be off at 6:00 but he volunteered to drive his car to the Toyota dealer in Grand Blanc so I could use a dealer license plate and he would then bring it back. Cameron is not only a great salesman, he is an awesome person. I would highly recommend Lasco Ford and Cameron Fosshage.

MNS4SNS

Feb 1, 2014

I had had some unsatisfactory experiences with this dealer and wrote a review regarding those experiences. Once my review was posted on dealerrater.com, I was immediately contacted by one of the owners, Jay Lasco. He was so upset that my Husband and I had went through the trouble I had posted about in my review, that he wanted to know what he could do to regain our trust and to make things right.Honestly, I was quite surprised to receive a response from one of the owners, let alone get an apology and an offer to make things right.We had been interested in a Ford Focus Hatchback and had been told a couple weeks earlier that we could lease it for $315 a month. The day we were supposed to sign the papers, the deal fell through. Without explaining the whole story all over again, I will just say that this last experience was a build up of sorts to our disappointment with this particular dealer. But sure as I am writing this, our new 2014 Ford Focus Hatchback is sitting outside.Within 5 days, Jay Lasco, had contacted me, discussed what would make us happy, made some phone calls, called Ford, and had the car and paperwork delivered to our home.Jay waived his profit, paid off our car, added a remote starter, paid our lease taxes, and plate transfer fees, among other things that we are probably unaware of!I know that when Jay read my review, he held a meeting about this situation and made sure his employees were informed and reminded just how important customer services is to this family and this business.Jay was true to his word, and not once did we feel that he was just trying to save face. He was truly concerned that we were unsatisfied.This has never happened to us before, and I have to say, it touched us very much to be treated so well.I would 100% recommend this dealer. They really do care about their customers and want them to be happy and clearly, they will do everything in their power to make sure that happens.On a side note, they have a great service area and the people are awesome. They are quick with diagnosing problems and fixing what's wrong. They are very friendly and thoughtful.Please consider buying your cars from Lasco Ford, they have proved to our family they deserve our business, and I think anyone else venturing in there will treated just as well as we were treated. I'm sure that you will be 100% satisfied!

RevRule

Jan 28, 2014

Absolutely floored by the service we received treated like royalty is an understatement! They were polite and really worked hard to make sure we were satisfied we the sale. They are my dealership for life

Mimisinthehouse

Jan 24, 2014

Mike Goldsworthy was fabulous to work with. I have absolutely no complaints regarding this salesman. He was exceptional. I can honestly say that the only complaint I have was that amount of time it took to get the approvals done and out the door. I was there for 6 hours. I have never bought a car where it took that long. And I think more communication needs to happen with the buyer as far as what is going on with the deals. I did not know what type of payment they came up with until I went back and sat with the guy in the back where I sat to sign paper work. That may have been Keith Carden who was also helpful. Overall everything went pretty smoothly. I am enjoying my new car. I will definitely recommend Lasco. PS - Mike went the extra mile after he got off work. He happened to show up at the same restaurant that my son and I were eating at and he bought our meals. Now that is a true salesman! Keeping his customers happy! Thanks Mike!!!

amanegge

Jan 23, 2014

ALex was great! Your finance dept is HORRIBLE! They are rude and take hours and hours. They also tell you stuff to get you in the back out! They only reason we come back here is for Alex!

jojo3678

Jan 22, 2014

The best customer service i have ever had. He took the time to help me get a better qute. He spend long hours helping me. Very satisfied with lasco ford and cameron.

droe

Jan 19, 2014

Alex is a great person to work with, very helpful and very friendly, I strongly recommend him to anyone not a pushy salesmen. Thanks Alex!! For my new purchase of a vehicle :)

gillespie447

Jan 19, 2014

Lasco Ford displayed customer service of the highest quality. Their sales team gave me the best competitive price and the finance team got me approved. I would recommend Steve A. at Lasco Ford to my friends and family.

ajffry

Jan 15, 2014

Out of three different dealerships we had salesmen that acted as if we were not worth their time because of the amount we were looking to spend. However, when we went to Lasco Ford we were introduced to Trevor Troupe and he was more than willing and energetic about assisting us in our venture. He helped with locating vehicles, allowing us to test drive them, he touched base with us the following day to see how everything went, and he was more than patient with us until we found the right car. Once we found the right car, he stayed at the dealership later than even we anticipated the time would take.He was not only extremely informative but he also seemed genuinely concerned about making sure we were able to get the right car in the price range that we told him we were comfortable with. Furthermore, even though he is new to this dealership, he seemed like he had been doing this type of work longer than the short time he stated he has been doing it.In the future when we start looking for another car we plan on coming back to Lasco Ford in Fenton MI so Trevor can help us once again.Thanks Trevor, we look forward to working with you in the future on our next great deal.

carenlh

Jan 13, 2014

We were looking for an affordable, nice looking vehicle for my husband, and Trevor was extremely helpful, and easy to work with. We wanted everyone to know what a great job he did!

allnamesgone

Dec 31, 2013

As soon as we walked in the door of Lasco Ford it was a nice experience. We were not attacked like some dealerships do. We seen a familar face right away. He was Charlie Burgess. He is an honest person which put us at ease. We were next introduced to Paul Zaagman, who was friendly, no pretense at all and very knowledgeable about new and used cars. Last but not least we were introduced to Gaye Johnson. She was great at making sure ALL our questions were answered. She made our waiting time for a finance rate easier. She did everything in her power to make our experience and lasting impression a pleasure.

karlacoll

Dec 17, 2013

My driver's side wiper blade had broken off in this past Saturday's (12/14/13) snow storm; drove to Fenton Lasco Ford. Asked Mike Goldsworthy for help as was after hours for service center to be open (sometime after 6 pm) Mike went to see if anyone in service was still around. Paul & Mike said they together would see if they could help me. They found a wiper blade, and Paul put it on, tested them to make sure they would work. Both Paul & Mike were an answer to prayer, as my husband was out of town. Mike & Paul went above and beyond my expectations, as the service dept was closed. THANK YOU Mike & Paul for rescuing a damsel in distress!!!

keashabyrd

Dec 9, 2013

By far the best customer service out of every other dealership I went to. I worked with Darren Hawley. The dealership was very busy and so was Darren but he found someone else to help us in his absence when he was called away to other customers. He checked on us and even gave us updates every couple of minutes. Darren seemed genuinely interested in helping find a car that I loved and he even said that he wouldn't let me leave until we found something that I was satisfied with. He was very easy to relate to and he even shared his experiences with buying cars and credit building. My credit is not the best but he wasn't discouraged by it. His goal was not only for me to buy a car but he also wanted to make sure that I got into something that wouldn't be too overwhelming to pay for and would also fix my credit. Darren is awesome and I would recommend him to anyone who goes to this dealership to buy a vehicle. Overall, the whole dealership in general gets and A+. They were friendly and efficient and they will work with you no matter what your situation is. I honestly believe that they sold 15+ cars just in that one day that I was there.

renee0104

Dec 3, 2013

I am impressed every time I walk through Lasco's door as to the wonderful customer service that I receive. I especially was impressed with the last purchase that I made at Lasco. Dalila and Mike G. were extremely helpful and walked me through the buying process with ease. I will continue to recommend Laso. I would also like to give a special shout out to Greg Reid for seeing that the process was also positive. Thanks,Renee

buckc3

Dec 3, 2013

The salesperson took his time and showed a number of vehicles and found the vehicle in my price range. I would recommend the dealership to friends and family.

shouse

Dec 2, 2013

I had a great experience with Alex Gentry. He is the ONLY reason I gave all 5's. I was there for 3 days, a combined 14 hours to purchase a car. I was told multiple things that were either incorrect or later changed. Once I began working with Alex (I had 3 others before him), my entire experience changed. He was helpful, knowledgeable, and apologetic for my experience thus far. Had he not been the salesman I worked with, I wouldn't recommend Lasco. However, I will recommend him and send future customers directly to him.

valsan829

Nov 26, 2013

Our recently purchased F150 had a Rear differential issue, so we took it in to Lasco, where we bought the truck, for service. Not only did Julie make sure our repair was completely covered under our warranty, she made sure I had rental car, and updates on our repairs along the way. We were very pleased with the customer service, and the timely repairs on our vehicle. I would not hesitate to recommend this service department to friends and family. Thanks again Julie!

nsc2kac

Nov 23, 2013

From the start the people we seen were very friendly with us. Whitni was very nice to us from the first we meet. She kept us informed through out the time we were there. I would go back to them for my next time I need a car. I would make sure that I ask for Whitni.

achaborek

Nov 22, 2013

Gaye is a wonderful salesperson...very friendly, warm and eager to please. She stayed two hours after the dealership had closed to make sure everything with my trade in and purchase went smoothly and was accommodating to me as well as my mom and two-year-old daughter. If I need to purchase another vehicle, I will definitely call Gaye first.

YuliyaS

Nov 21, 2013

I would like to say Thank you for helping my daughter and I buy cars. It was a very positive experience. When we came to Lasco Ford we did not even expected that we could get a car and pay the kind of rates that you help us get. The way that you take care of your customers is outstanding. We are really happy that we chose Lasco Ford and got to meet so many people who care to help their customers. Thank you.

barbarasimakova

Nov 11, 2013

Gaye was incredibly helpful, friendly and dedicated in helping me find a car and getting me the best deal possible. She focused her whole attention on me and seemed very together and knew what she was talking about. I'm writing this review because as an 18 year old its hard to be taken completely seriously when going into a business place but she treated me with respect and was really helpful and listened to my concerns and needs.I am also writing this review to say how thankful I am to have come upon Lasco Ford because I went in having no credit and left with a vehicle and over joyed, all the staff here is very helpful and friendly, you'll feel like you've known everyone for forever but at the same time they're professional and get the job done. I was very pleased with my visit and will be going back.

Hyapatia

Nov 6, 2013

I have been to many car dealers in the past 2 weeks looking for a new car.I do have to say this one was above the rest.It was so pleasant to go some where they where so professional.My salesman Domenico Lograsso was such a gr8 guy to deal with.I recommend him with 5 stars.

JD

Nov 4, 2013

Very high pressure, very rude people and the slowest place ever if you buy a vehicle. Won't go there again. Dealership has poor overall rating and they certainly deserve it.

amybarker

Nov 1, 2013

Miguel is a great person to work with. He is the reason I come to Lasco Ford Fenton for all of my service on my car! I would definitely recommend his services to anyone.

brwnjr

Oct 28, 2013

Great person to assist you in buying a car. I highly recommend Scott Lambert he looks out for his customers!!!! Thanks Lasco Ford In Fenton!!!

quaonna

Oct 25, 2013

My experience at Lasco Ford was a long but yet satisfactory journey. My sales Rep Alex and Whitni did an awesome job with taking care of my fiance and I. Those two did everything in their power that they could to make us happy, earn our business and make sure that we walked out of there happy and with a satisfied car. Although it took days, lots of time, and going through two cars before we were completely happy and satisfied I think in thee end we were happy and that is all that matter now. Things had gotten so bad at one point that we had to speak with the chief Mr Lasco himself. But in thee end after some bikering back and forth everyone got what they desired and My family drove off completely satisfied and safe. I gave Lasco Ford the rating I gave it business although my sales reps were excellent the service, lot, and mantience department were not. They was suppose to fix my car and they didn't. My car had to go back several times because every time they brought it out to me it was still the same thing wrong with it. The service department wanted me to pay for gas in a rental they gave me when it was the companys fought anyways that I had to get a rental, if they would have fixed my vehicle right the first two times I had asked them too them I would not have needed their rental. And the lot department is just as bad as the service & mantience department because they are lazy and don't know how to properly clean out and wash the inside/outside of a vehicle.

deva801

Oct 22, 2013

I was very hesitant about purchasing a vehicle, I only went in expecting to find out I could not purchase with my credit history. Gaye reassured me it was very possible and did just that. I honestly feel the industry would benefit greatly with more salespersons with her customer service skills and the ability to assure customer concerns.

youtube11232

Oct 16, 2013

Very helpfull. Great spirit. Took care of all our needs.She made us very comfortable. Excellent customer service. Tidy and clean surrounding. Lovee our new car!

cbr1xc

Oct 6, 2013

These guys are absolutely the best there is. I will never buy from anywhere else ever again. Brandon and Ryan worked very hard to find the right vehicle to fit my needs and budget. Everyone in the entire dealership was friendly and went above and beyond what was expected.

jkhalil26

Oct 2, 2013

I was so glad to recieve such dedication, kindness, and understanding from Gaye Johnson. She made possible all that we wanted and asked for in our purchase of a used car. A very trustworthy, hardworking, and dedicated person that made our experience wonderful. All future purchases will be from Gaye Johnson! And I will recommend her to everyone of my family and friends!

dfor1029

Oct 2, 2013

so i bought a truck 6 months ago from lasco ford had a bad buying experiance and they dident do the work they promised me on paper on top of that teh day i left my 4x4 actuator went out they charged me to fix it i was back and fourth a bunch of times costing me hundreds of dollars then my battery had a bad cell it died on me 3 days after i took the truck home they wouldent give me a new one i had to buy a new one from autozone for 165 bucks then 2 of my o2 sensors went bad they wouldent fix that the tire had a bad valve stem when i bought it i had to pay to fix that i had to fix the tailgate that they suposably fixed all the paint chipped off and looked like crap had to re paint the whole thing had to pay someone to fix the door i had to replace the tail light the truck wuposably went through a 122 point inspection or somthing like that well almost all of that stuff should have been caught i have spent over 3000 dollars fixing stuff on my new truck this is bs they dident even clean the truck out for me when i bought it there was crap under all the seats the seat belt on the passanger side dident work i had to replace that also plus the oil had not been changed or even checked i had to get an oil change the day after i bought the truck do not buy a vehicle from these people total rip off!!!!!!!!!!!!!!!!!!!!!! i now own a 25,000 dollar lemon

ecnagel83

Oct 2, 2013

Gaye Johnson was awesome. She made us feel like we were part of the family. She was straight forward and was willing to get us the best deal possible and she did just that!. We couldn't be happier with our "New" used 2011 F-150. Thanks again to Gaye and the Lasco Ford Family. Ed & Cheryle Nagel Howell, Mi

DJTiller

Sep 27, 2013

Sean worked tirelessly to get my deal done, doing everything in his power to help me. Jim handled the paperwork with a sense of humor and professionalism. The dealership is so busy that it does take longer than usual to get things done. Hopefully with the revisions to the building and grounds, more support for the customers will be a top priority.

tdroste

Sep 26, 2013

We asked (3) Ford dealers to find or build a Taurus SHO to our specs, and not include equipment we didn't want, e.g. a decklid spoiler. Only Lasco agreed to deliver the car we wanted built the way we wanted it. The car was ordered promptly, Mike followed up with CAP to keep it on track - was delivered in 4 weeks. John found rebates I wasn't aware of and applied those to save us even more money. When we arrived to "ink the deal", all was prepared and went down like dominoes. We bought our car from Lasco, have referred others in the family to them, and will continue to do so because ...we trust them,Thanks for the great experience.

michigancomment

Sep 25, 2013

The vehicle is great and the sales team, Paul and Gerald were very friendly to deal with. The overall time it takes to complete a sale is extensive approaching 20 hours over 3 different days. Closing the deal was tiresome. Wait here for this person, then wait here for the next person. The license plate fee was duplicated and they asked for a credit card at the end of the sale before finalizing the sale. Looking back at the paperwork the license plate fee was in fact charged twice. I am working to get the additional money returned but beware of this tactic to get additional money after the deal is negotiated. I thought it was a little weird to have the paperwork all done then be asked for a credit card for the same charge that is on the paperwork. Overall the price of the vehicle wasn't too bad but the practice of adding a duplicate charge is quite deceptive. For that reason, I would not recommend this dealership. If you do shop there, look up Gerald or Paul. They are pleasant to deal with. Bring an attorney for the final paperwork.

harrsk21

Sep 25, 2013

I came to this dealership because of what I had heard just by word of mouth about how good they were with customers and they had in stock the type of vehicle in the price range I was looking for. I initially worked with Whitni Berry through e-mails and phone calls setting up a time to come in and look at the vehicles in stock. She sent me an attachment in one e-mail of a few of the Ford Escapes they had in the price range i was looking for which I appreciated so that I had a better idea of what was there. When I got the the dealership, I again worked with Whitni and told her what i wanted as far as payments went and what exactly I was looking for in a newer vehicle. She was very professional and courteous in telling me what vehicle price she could get me into for the payments I wanted and she dealt with me very honestly. I ended up falling in love with a different vehicle that was a couple years older than I had originally wanted, but tbe price was good and it had better options than the Escape I was looking at first. She then worked hard the rest of the day on getting me the financing on the vehicle at the monthly payment I needed in order to be affordable. The first approval came back, but with a high monthly payment, so she worked very hard on options to get my monthly payments down to an affordable level for me, even going to the owner himself, which resulted in getting an additional $2k knocked off the sale price. This resulted in an affordable monthly payment for me. The sales manager came out after that and talked with me briefly about what was done to get me into the payments I needed and he told me that as a result of reducing the price so much for me, they would be unable to fix a broken fold-down speaker latch in the back for free. This was a minor problem to me to begin with and I told him I didn't mind at all because of all that was done to get me into the vehicle at an affordable monthly payment. What mattered most to me is that evrryone there at Lasco went above and beyond to get me into a newer safer vehicle for me and my family at a rate that wouldnt impoverish me. I was at the dealership from 10am until 7pm, but it was all worth it in the end because of what I was able to get, and Whitni Berry was a rockstar for me all day long. She did such a great job for me and was so refreshingly honest in all her dealings. I have already recommend her to several of my co-workers. I have not had to purchase a vehicle in over 13 years before this and I couldn't have asked for a better experience than what I had with Whitni and Lasco Ford.

erinbernard

Sep 24, 2013

Demetri was great. Wasn't too pushy. Got me a great deal on a 2012 fusion. Would go back and see him in the future.

sarbear427

Sep 19, 2013

Alex was great, he didn't bombard us right away. We told him we wanted a car with dark seats. We wanted to keep close to the same price range payment we had before, he got it down to 240. He was great with everything he was very kind. He stayed an hour after the dealership closed to make sure we could take the car home that night. Very friendly, energetic and happy to do his job. He could relate to us and was very open. He sat down to talked to us and got to know us while waiting to hear from the bank.

BradGlass

Sep 14, 2013

I purchased a new car recently, John Camilleri was my salesperson. The professionalism and experience was top-notch. Any questions I asked and were answered in a transparent and honest method. I felt his disposition, experience and professionalism were a compliment to the location. He is an obvious asset. Thanks John!

blugrasmon

Sep 14, 2013

Great people except for one problem:Bought a 110 point 'certified' 2008 low mileage (50K+) Cadillac (that remembers driver's preferences from different remote openers- among the other 'bells and whistles) and when leaving we were given only one key. Had to go to Caddy dealer and pay almost $250 to get second remote and they wanted to charge another $75 for the key (and cutting). We SHOULD have been told this up-front. When I asked about the second key the reply was: "we only have one". Also, several hours were wasted taken care of this unmentioned 'road-bump'.

mkweingartz

Sep 6, 2013

We have been a Chevy family since before I was born, but we decided to buy a Ford for the first time. A Ford F 150 specifically. We already had a loan and a truck picked out. We started at one dealership and then when we heard a commercial on the radio from Lasco saying they would give more for your trade, we decided to switch to them and buy our truck through them. We called on a Friday evening, were connected to a salesman (Blake) randomly and we explained that we started with another dealer, heard the ad on radio, that we wanted this truck, had a loan, described our trade and said we would come in next day in the morning. We arrived at 9:45 a.m. and immediately the salesman told us he had a truck already pulled up front for us to see. The truck was $10K more than the one we had already chosen and he wanted us to switch to this and do a lease instead of buy. After we explained again that we knew what we wanted and came for this deal, he took us inside and asked us to sit in the lobby while he went to locate the truck we wanted. There was very little communication and what of it there was, was terrible. He only came back about once every hour to talk to us and when he did, it was about a different truck or he insisted he couldn't find the one we wanted. After a couple hours of this, my wife was extremely frustrated so she stepped outside to call our bank to get a copy of the sales sheet regarding the details and location of the other truck and asked our loan officer to fax it to our salesman to speed things up. We had our 2 children with us and they were growing very restless. During this whole morning there were NO offers made to us in regards to comfort. No "Can I get you something to drink while you wait" or anything, which we always got from other dealers (including the other Ford dealership we started with). After Blake received the fax from our bank it was after noon so we tracked him down to say we were going to lunch. We were back a half hour before we were spoken to again and when he spoke to us, he asked for our insurance and registration for our trade. We refused and explained that until we see numbers and offers and we know we are starting a deal, he didn't need that information. An hour passes and we hear nothing. Then we are approached by a sales manager named Allen (we couldn't find his name in the options of employees above) and he explains to us that he needs the insurance and registration or their computer system won't allow them to progress with the process of a deal. So I agree, while still requesting to see some actual figures. While Allen speaks to us, Blake sits quietly at a table behind us. When we are approached next, it is to convince us to go Ford credit to receive more incentives and it is told to us that if we go Ford credit we will only have to make a few payments then we can refinance with our bank and it will be a better deal. We ask how long we have to stay with Ford credit and Blake says "you have to make 3 payments, then you can go anywhere you want or you will have to pay back the incentives." So we ask what Ford's interest rate is and what that changes payment to. He doesn't know, he leaves to find out. Half hour later he comes and answers. We say no and decide to leave. Then, we are stopped by Allen again who says "Blake was mistaken. You only have to make ONE payment to Ford financing, no penalties after that, then you can switch." So we stay. It is now 3:30 and FINALLY we get to see numbers and talk deal. This happens with finance person, Shauna. She was polite to our faces, but when she leaves the room we hear her talking not-so-nice about us to someone in the hall. Meanwhile our 9 and 10 year old children are now all over the place restless and I turn to ask my wife if this is worth it. She says it's almost finally done, we will like the truck. So Shauna comes back into the room, we discuss some of the problems we have had today and she tells us Allen was wrong and with Ford you DO have to stay 3 months or pay back incentives so now we are more angry we stayed after trying to leave. So she quick changes lenders, figures and tries to make us happy. We agree and sign to purchase truck. We were told we would get hard copies of paperwork when truck is delivered. We asked when truck would be here from Ohio (120 miles away) and she tells us Monday or Tuesday. Monday was Labor Day so we were shocked and she said, "we're open!" So, we left our trade, signed a million papers to buy the truck, took a loaner home and looked forward to being done. Monday, Tuesday and Wednesday pass with NO WORD from dealership. We are upset beyond belief this time so, after work, I get in the loaner vehicle and drive the 45 minutes back out to Lasco to see what is going on. While driving out, our salesman, Blake, finally does call. I let the call go to voicemail. It is 2:40 in the afternoon 5 days after we signed our financing and title paperwork to buy the truck and his voicemail says simply "Just wanting to touch base with you that we still don't have your truck, but we expect it to arrive in the next couple of days." I am furious when I hear the message. I arrive at the dealership and ask to talk to a manger or owner or anyone important, but I am told I have to deal with the salesman. Blake is rude when I tell him I want to cancel our order for the 2013 truck and I want my trade back since I can't talk to anyone who may or may not care about how horrible we were treated. He pulls my trade around front, never opens the windows or anything to air out my SUV that sat in the hot sun for 5 days and barely says "here you go" as he walks past me into the dealership. So I leave. When I get home, I look up Ford corporate online and make a phone call to file a complaint. Today is now Friday, and no one has called me regarding the complaint (the call center for corporate was actually nice to me though). I still have a bank loan and a need for a pickup truck, but it looks like I will not be buying a Ford any longer thanks to this horrible dealership.

BigBran10

Sep 3, 2013

I got to the dealership and was approached immediately. John and Brandon worked as a team and listened to every requirement and pointed me right to the perfect truck! Got me in and out and with the best deal I've gotten! Looking forward to dealing with these guys again. 5 star fellas.

dncraw1

Sep 2, 2013

over all great experience my wife had an accident that day and we went looking and drove away with a new/used car that nite we was only with out a car for 6hrs I would recommend lasco ford and scott lambert to everyone I know I will return for my next car purchase

jbraman7

Aug 29, 2013

I went to buy a car and I had told Frank that if he treated me fairly then I would be a return client for him< but if he didn't then i wouldn't come back. He treated me very fairly and i will be coming back when my girl is ready to get herself a car.

mc60659

Aug 23, 2013

Sean Fortner was a pleasure to work with. He was friendly, easy going, and very respectful. Sean made my wife and I feel like Lasco wanted our business unlike some other dealerships we have dealt with in the past. We ended up purchasing a new Escape, which we love, and drove it home that day. When we were moving our things from our old car to the new one we accidentally left our garage door opener in our old car. I called Sean and he tracked it down and promptly mailed it to us.Thank you Sean and everyone at Lasco Ford!

mattforrest

Aug 21, 2013

They worked with me great very good service easy to deal with. I felt like I got a good deal they took in my old van that was on its last leg , gave me almost double its value on trade and still got car for well less the blue book I will be doing going back next time I need a car

samroxie07

Aug 19, 2013

Rick was very friendly and enthusiastic about working with me. The manager Andy worked extremely hard with the banks to get a low interest rate which I really appreciated. Chris did all my paperwork during the purchase process and he was very pleasant and thorough with explaining everything to me. It was a great first purchase experience for me!

hannahkatie1

Aug 14, 2013

Awesome staff, they were all very friendly and knew the vehicles they were selling. They gave me a great deal on a car I love! Thank You!!

mustangsally67

Aug 7, 2013

Greater than a 10 is my review score. John Camilleri knows his customers, their needs, and always makes them happy. I know, because I am ONE HAPPY Customer and will continue to refer my friends and family to Lasco Ford and John Camilleri. To sum it up, they are knowledgeable, courteous, and always ready to assist in getting you the vehicle you want and can afford.

hotrod1977

Aug 6, 2013

Very hard working and respectful, very helpful in getting us what we needed, she was a great help and i woyld reccomend her to anyone!

Lisabr68

Aug 4, 2013

Our Experience at Lasco was great. My son needed a vehicle really bad, so we went to Lasco in Fenton. We arrived at Lasco at about 7pm. I requested Scott Lambert because he had done very well for my sister when she needed a car.He had us go out to the lot and look around. My son found a few that he had liked. We showed them to Scott. Scotts concern was the high mileage & price on the ones he had picked out. Now past experience with car salesmen they just would have said ok which one do you like and we will get you financed for it. Scott did not do that. He took the time to find us a great vehicle with low mileage for my son. Thats how we came across the 2007 Hummer 3. It was a good price and low mileage.Paper work was started and at this time its going on 9pm. Buying a vehicle is a very long process as we all know. Instead of Scott telling us at 9pm to come back in the morning and we would finish up all the paper work, he did not. He wanted my son to be able to leave with his vehicle that night. So Scott stayed and as well as Nicole in Finance stayed so we could finish up all the paper work so my son could leave with his new vehicle that night. All of this was completed at 11pm.Couldnt believe it!! I am not too sure of any other dealerships that would have done that.Thank You Scott and Nicole for your hard work and staying late to get this deal done

hotchicken66

Aug 3, 2013

Ian is an outstanding salesman. He helped us in our decision making process by answering important questions and guiding us through the process. I would definitely recommend that anyone in need of a car should go ask for him by name.

Joe42

Aug 2, 2013

sales person is very friendly to me and they have quite a lot inventory of ford. If you want to buy a ford, do not miss it

t45j2009

Aug 2, 2013

Scott Lambert is a great sales person, he has allways treated my wife and i with professionalisum, and as a vip. we have worked with Scott in the past with the same respect. He has always gone out of his way to make our experience as comfortable as possible. Allways attending to our needs. no matter the situation. i would recomend him and our experience at Lasco Ford to everyone. THANKS TO EVERYONE AT LASCO FORD FROM (TIMOTHY AND CINDY JOHNSON)...For our new F - 150...

CandisR

Jul 31, 2013

I went into Lasco Ford with a very strict budget. Gaye, Paul, and the other representatives went above and beyond to get me the car I wanted for the price I could afford. All the representatives at Lasco were very helpful and wanted to make sure everything was taken care of before I left for the day, so I did not have to come back to sign more paperwork on a different day (I live and hour from there). I had a great experience.

JavonteWelcome

Jul 30, 2013

Gaye Johnson was awesome. Worked very hard to get me the vehicle I wanted and I got it. I would recommend her to anyone in need of a vehicle

Klkennel

Jul 30, 2013

Paul Zaagman, floor manager, and the rest of the service team were extremely helpful, professional, and efficient. We would highly recommend Lasco Ford to upcoming car shoppers.

Britpatterson10

Jul 25, 2013

I am very pleased with my experience at Lasco Ford. This was my first time buying a car from a dealership. Jake Leal made the impossible possible! He was funny and professional. He made shopping for and selecting my new vehicle a pleasure. He endured the stress so I didn't have too. He made it pain free. I would recommend Lasco Ford and Jake Leal to anyone. It's worth the drive and I will be going back for future assistance.

shkilgore

Jul 23, 2013

Lasco Ford is a wonderful dealership to purchase a vehicle! David Otis was my salesman, he was very courteous and made me feel like family. He worked very hard on my behalf and made sure I was satisfied with my purchase. I would and have recommended Lasco Ford to everyone I know that needs a new or used vehicle. Thanks so very much for all your help! I love my 2007 Dodge Caliber and I will be back for all additional vehicles in the future.....thanks again

LottaSmiles

Jul 23, 2013

Richard was very helpful, curtious, professional and personable! I did not feel pressured at anytime and he understood our personal needs while assisting us with our purchase. I definitely recommend and most likely will come back for our next vehicle purchase! Thanks again for such great service! - The Jacksons

Mmccall23

Jul 22, 2013

Stacy r and Paul were the reason we bought on our first stop. They told us the features and benefits and gave us a fair price.

Ashle

Jul 22, 2013

Amazing sales man.. Very kind and helpful! Will definitely recommend this dealership:) didn't take very long, and found me exactly what I was looking for.

theswicks

Jul 19, 2013

Ray and the Finance Dept. went above and beyond to make the deal I wanted for my used Ford 150. They spent hours trying to get the right deal, and did not settle until they got the best possible deal available. Ray kept me in the loop and provided a terrific friendly experience. They service team took care of any concerns I had with the truck in a fast and timely manner, and the work done was quality, and efficient. I would recommend this dealership, and Ray as a salesman to anyone looking to buy an automobile. They won't settle for anything but the best deal, and provide fantastic service while doing so.

Lildaisy84

Jul 18, 2013

Eric Waldon and Paul zaagman were so wonderful. My experience today was above and beyond what I expected. I am so happy and am very satisfied.

_usernamvee

Jul 17, 2013

I went into the dealership a wreck, just got a second job, no down payment, barely 20 bucks in my pocket, but needed a ride to my jobs. After waiting on someone of whom I made an appointment with, I talked to Scott who also assisted my brother and got him a great deal on a wonderful car. Well LONG story short, Scott hooked me up!!!! My issues soon became their issues and I could tell Scott cared and wanted things to work out for me. I am so glad God allowed me to do business with him, I would recommend him to any and everyone, I cant wait until my mom sells her truck so I can take her to him, he deserves every customer he gets and more! The whole team was very kind and generous, most importantly sincere. Paul was nice also. I'm very proud to say I am an owner of a vehicle thanks to Scott Lambert and the Lasco Ford team. Thank you all, God bless you.

shaughb

Jul 17, 2013

Thanks to Scott, John and Paul for making my car buying experience as pleasant as possible considering buying a car can be stressful. Very professional.

spar10jon

Jul 10, 2013

John and Steve were very helpful. I felt comfortable with their knowledge about the vehicle and different options I was considering. I ended up leasing a great vehicle at a fair price. Thank you guys!

cdaniel2013

Jul 10, 2013

My Wife and I would like to thank Jake and Kayla very much. The effort they gave to find the vehiclewe were looking for. During the time of year with options being limited. All the while keeping us informed of their progress along the way.Curtis & Laura Daniel

sosdras09

Jul 3, 2013

I had a great experience at this dealership. It was the first new car I have ever purchased and they really value their customers. Charlie did a great job in getting me what I wanted but I think Greg Did the best job for me. He got me the price I wanted for the vehicle I wanted and the customer service I was looking for. My family has been seeing Charlie and Greg for years and will continue to do so.

dfor1029

Jul 3, 2013

i bought a truck from lasco ford i was in my contract to get some body work done to my vehicle before i picked it up well they popped a couple dents out on the tailgate now all of the paint around where the dents were on my tailgate in about a 4 inch circle has flaked off of the tailgate the scratches they left on my fenders are now rusting out the paint is chipping off of my fenders i had the truck for about a week and the 4 wheel drive actuator went out i took it in they charged me a hundred bucks for the deductable to replace it well it went out on me again last week so i took it to brighton ford they took care of me they even waived the deductable the estimet to fix the paint of my door my fenders and my tailgate is 1,250 the truck is a 2010 i should not be having these issues i do not recomend you buy a vehicle from these crooks they will promise u everything then when its time to deliver they will back out and say they dident promise you anything when they did do the repair they did do that tehy charged me 100 bucks for a week after i bought the truck there was 3 other people in the repair department that were very mad one girl was almost in tears this is just a bad buisiness stay away from these thieves they are crooked they will do and say anything to get you to buy a vehicle they are very pushy they lie whatever they need to do very bad experience

SparkleCalhoun

Jul 1, 2013

I could not have asked for a better Sales Consultant. Mike Goldsworthy was very friendly, patient, and understanding. He wasn't like any other sales person that I have encountered in the past. He didn't have that "shark tank" mentality to just hurry me into a sale and move on to the next customer. We discussed and carefully addressed every vehicle that I was interested in until I came to a final selection. I wasn't sure that I would get approved for anything considering my compromised credit history and a recent bankruptcy. I live an hour away and I told my Sales Consultant Mike my situation and mentioned that if I wasn't approved that I may even need a ride home. He told me if I didn't get approved that he would in fact take home. "Where they do that at"? I love my experience at Lasco Ford and all of the staff there was great. I have recommended Mike to at least 10 people within the last 3 days. Thanks Again, Sparkle

Pattee13

Jul 1, 2013

Was treated very well. Richard was nice and polite. I will recommend this dealership to my friends and family. The car was very clean and the amount was in my range.

spatterson1234

Jul 1, 2013

Was looking for a used car and Theron was able to get me in a new 2013 Fiesta for the same monthly payment. Was very pleased with the way the dealership handled my situation.

darreli

Jun 28, 2013

My experiences with Lasco Ford have always been great which is why I continue to return. I leased a 2013 Ford Escape to replace my 2012 Ford Edge Sport on a trade in. Mikes knowledge of the product line was outstanding. He checked and double checked to make sure this was the vehicle that was best going to serve my families needs. He was great!

joyful1147

Jun 28, 2013

I was able to test drive a Ford Fiesta and enjoyed it very much. I was looking for a car that would get good gas mileage and handled easily. I was especially impressed with the large trunk area in the Fiesta. Jake was very good about explaining each step in the process. I appreciate his help.

Rhonda56

Jun 28, 2013

Efficient, fast, informative, courteous, patient, ALL employees made sure we were tajes care of!! Our salesman was just amazing! I would highly recommend this dealership and for sure our sales person!

katina74

Jun 28, 2013

Both Lorri and Ryan went above and beyond to get me approved for the car that I wanted. They were wonderful to work with! I will definately be referring Lasco Ford and these two associated I delt with.

Braintan101

Jun 27, 2013

My husband and I have purchased several vehicles over the years and are very pleased with the Lasco Ford dealership. Our first was a used truck, and then years and years later, not one, but TWO new trucks. The inventory there is excellent, btw, and I searched many other websites that might be just a little closer to home, all to no avail.....Lasco's has the best selection of new vehicles IMO. The sales personel has always been excellent. Very courteous, helpful, super polite and not the 'usual 'annoying' salespersons'. We very much appreciate their helpful staff at Lasco's. We were never rushed to make any quick decisions! I once drove a truck that I had chosen home, and it was my husbund who chose a more high end model! I am glad he did! We have loved every vehicle we purchased and also traded the same in towards the new ones. And felt their offers on those were pretty fair...better than other dealerships trades. I know we will return again, (hopefully not too soon, as vehicles ARE a rather large investment!!), but yes, I would encourage our friends and family to travel the distance to Lasco/Fenton for their next best vehicle purchase! I'm sure they will be glad they did, too!

kimberlylynn75

Jun 27, 2013

I rated everything Great, except price. I feel it was still to high, it was in our max area. Sean Fortner was given us, after we came in with a letter specifically naming Steve Smith, and I felt pawned off. But he went above and beyond to try and get this deal threw. It took way longer then expected but he did it, and for that I am grateful. I was disappointed that he wouldn't get all the credit on this sale, when Steve Smith did nothing with us. He met us as we came in, sat with us less then 5 mins and then handed us off. Had it not bee for Sean I would have rated the Customer Service much lower, as we communicated with Steve earlier on phone, and told him we were coming, with this letter sent by Lasco with his name on it. I think that Sean deserves all the credit for this sale, and a job well done.

zammy136

Jun 26, 2013

Thank You , it was nice doing business with you your dealership, Your staff was ferry nice, You need to make a better cup of Coffee.!!

red117

Jun 25, 2013

I marked the overall experience as a '3' for 'OK'. Mike, who helped us, was very personable. He rode with us on the test drive to answer any questions we had about the car. We ended up with what I feel was a great price on the vehicle. These are both very positive things to me in a car buying experience. On the downside here was our timeline of the evening: We arrived around 6:30, started test drive by 6:45, were back around 7 - 7:15, determined we would buy the car by 7:30 --- the sale was not completed and I was not able to leave until almost 10 PM. We had let the staff know multiple times that we had other engagements for the evening and my wife had to leave without me. It took significantly longer than any automotive purchase I have ever made. Additionally - the car only came with one key and one FOB. I tested the FOB as I was leaving, went back in and let Mike know, he gave me the battery out of his own FOB (which was nice) - however did not solve the problem. I live close to an hour away, so went to a dealership close to me to see if I could have it programmed to the car, they tested the FOB, 3 of the 4 buttons were broken. I feel like a dealership should make sure these things work, and if not - replace them. So - I was actually close to marking 'No' I would not recommend the dealership because of how long I had to wait around to complete the sale and how much of a pain in the neck it is to not having a working FOB for a car, and that it costs $130 to get a new one and have it programmed. However our motivation for driving all the way out to test this car was the low price, which we were able to take advantage of.

KevinjBetha

Jun 25, 2013

Name and general manager Paul showed extreme patience explaining everything. Great job performing all the things asked of them and the dealership. I recommend Ford fully.

bighardacre

Jun 25, 2013

This is the second time I have purchased a vehicle from this dealership and every time it seems to get better and better! I love the staff they are so friendly and inviting! they don't push you into something you don't want to be in, they let you take your time when deciding what you want to do! the choices of vehicles ranges from little cars to big trucks so there is plenty to choose from! I would and do recommend this dealership to everyone I know, plus I believe this is where I will purchase my vehicles from now on!! Thank you so much to, Michelle Bracken, Owen Hebermehl, and Rick Davis for doing a phenomenal job!

gbrizend

Jun 25, 2013

Our salesman was wonderful. He did a great job making sure that we were comfortable 100% of the time and trying his best to move the process along for us. He did many extra little things to make our experience smooth and successful. Our only issue came with the finance department. He did not fully explain the aspects of the added insurance that we chose. There were deductibles he did not even mention! It made it very difficult to then trust others. No one likes to feel like information is purposely being left out during a transaction like that:(. Very unethical.

jdearry

Jun 23, 2013

Wendy was a very interject and happy sales associate, that was responsible for a very pleasant dealership experience. She was very attentive and able to move our Used car purchase alone smoothly and as fast as possible, even though she seem to be a very busy sale associate. I would give Wendy a 10 out of 10 on her performance and knowledge of this used car purchase process. Thank you Wendy.Happy Lasco Customer,Jason Dearry

Jjcrdn

Jun 22, 2013

I enjoyed my salesman he took great care of me and put together a great deal for me and I will recommend him to others

wrathchild1

Jun 22, 2013

Knowledge of product available. Patient & friendly. Helped us find a vehicle that had the options & mileage we wanted. Introduced us to the service department for follow up service if needed. Explained our warranty.

redvoodoo17

Jun 19, 2013

Had a great experience at Lasco Ford. Theron Wilson got me into better car than i went there to get at the same price. All the staff was very friendly and ready to help with any questions. I ended up getting a new Ford Fiesta SE and love it.

mkmeger

Jun 19, 2013

I highly recommend this dealership! I had a great experience with them, leasing my first car, a 2013 Ford Escape. I got a fantastic deal, and the customer service was outstanding. They delivered the car to my house, an hour away from the dealership, and spent 2 hours with me teaching me how to use all of the great features.

loretcole

Jun 19, 2013

Kind person.patient. hard worker. Fast .he takes care of business. He dosent let the grass grow around his feet. If he that he's going to do something for you then he will do it.He going to sure that you are placed in a vehicle. Great person. Thanks Lasco.

nicpric1

Jun 18, 2013

Mrs. Gaye is One of the best salespeople that I have encounter in a long time. She is understanding, kind and caring... I will be coming back to see her on my next car purchase..

Cinny

Jun 15, 2013

We drove 2 hours from our home in Hastings, MI to Lasco Ford in Fenton Mi, looking for a good deal on a new Ford Fiesta. I had spoke on the phone several times to Stacie about a 2011 Ford Fiesta they had but I really wanted a 2013. My Husband and I met Stacie when we got to Lasco Ford and she went above and beyond to help us find the right Fiesta for our budget and the finance guy Paul was the best in getting us into that new 2013 Fiesta I wanted! A BIG Thanks to all of the great people at Lasco Ford especially STACIE RACHMON for helping us buy us our NEW 2013 FIESTA!!!

Ab52197

Jun 13, 2013

I had great experience purchasing a 2012 Ford Edge from Lasco. Theron and Paul did a great job getting the price and interest rate that I was willing to pay. I drove away with our new Edge very happy.

Krvowell

Jun 13, 2013

I worked with both the Fenton & Grand Blanc location & found both to be great help! With the help of Aubree & Art I was able to get into a car that I loved & was in my price range. The process was short & easy! Outstanding customer service as well as great deals on used vehicles at either location, I'd recommend Lasco to anyone!

Tbeck12

Jun 12, 2013

Had an amazing experience at Lasco Ford, Scott Lambert did everything he could to make sure I drove away in the car I wanted, thank you also to Paul Zaagman, you both went above and beyond!

kimkingshott

Jun 12, 2013

It felt like there was quite a game going on at this dealer: Offers, counteroffers, back and forth to the manager, lots of waiting, etc. As a customer, I find these shenanigans annoying. Give me your best price and be done with it! We did purchase a very nice used car for what I THINK was a good price. The business manager got us great financing and took care of all the paperwork, saving us a trip to the Secretary of State. In conclusion, we bought the car we were interested in, and left the lot with the registration and insurance in the glove box and a license plate on the back. I gave a "good" rating instead of a "great" rating because of the selling game mentioned earlier. It also would have been nice if Lorri had sat in the car and explained the features of the car before we drove it off the lot. Sure, we can read the manual and figure it out, but other dealers have done that for us in the past and it is a nice customer service touch.

sweetpea4100

Jun 12, 2013

I went in to Lasco Ford to turn in my lease and to re-lease a new Fusion and also to trade in an old truck and get a newer one. We were treated very nice, everyone was very friendly, helpful and caring. I felt very well taken care of there and would recommend that anyone looking for a new or used car see RJ Spraggins. He took very good care of us while we were there and made sure that we left happy. Everyone we worked with from beginning to end went above and beyond to make sure we got what we wanted and were happy. John Camilleri, Dave Dowdy, RJ Spraggins, and Adam King thank you all so much for all your hard work. We will be back for sure and I would recommend them to anyone i know.

bibo44charternet

Jun 12, 2013

This is the second new car we have bought at Lasco and both experiences have been good. Chuck did a very good job with us and was most helpful.

CCI2013

Jun 12, 2013

Charlie was great to deal with from the first minute we arrived and started our new car search. He listened to what we were looking for and determined our budget and did all the work from there. When I say he worked, Charlie explored every option for us and kept working until we found the right fit both product and price. I would absolutely recommend buying from Lasco and if you do you have to go find Charlie!

nostalgia30

Jun 10, 2013

We were in the market for a "beater" (older model, higher miles for towing a trailer/boat) truck. After finding a truck on Auto Trader listed at Lasco Ford, we called the dealer and were sent to Scott Lambert to assist us. He told us he felt that he had some trucks that met our needs. We drove from Royal Oak to Fenton to check out the lot. He had 2 vehicles that matched our requirements. The one had been marked down already from the original listed price, and Scott mentioned that on Saturday they were looking to sell some vehicles and would be willing to work with us. We thoroughly looked over the vehicle and found many "fixes" to be done, after all it is a 2001 truck. We offered a price even $999 less than the already reduced price. Scott took the offer back to the manager and we settled for $250 over our offer on the truck. They also worked with us using an alternative payment source. Scott was very attentive and helpful getting us in a "new to us" truck. We will absolutely consider the drive back to Fenton to visit Scott next year when we are in the market for a new truck. Thank you, Scott for being so helpful!

KristopherMorris

Jun 9, 2013

Sean was very friendly and knowledgeable. He was willing to work with me to get to an affordable price, and in doing so, kept in contact with me to ensure that I was a happy customer. If I come back to Lasco, he will be the first person I ask for.

Ashleygoodrich89

Jun 8, 2013

Great people to work with. They got me financed shortly after me and my wife filed bankruptcy. Tried to be as quick as possible with the process

Tiername

Jun 7, 2013

From start to finish, Art was so friendly and helpful. He made me feel comfortable, worked with my budget and got me into a car that fits my needs. He made the process completely painless!

Boggioch

Jun 7, 2013

I thought the staff went above and beyond in making us feel welcome, as well explaining the vehicle features and what the approval/purchase process would entail. They stayed after close to finalize our purchase. Top notch service!

jroscoe777

Jun 6, 2013

This is our fifth car we have purchased through Lasco Ford and Scott Lambert has been our sales agent for each car. Scott has always been very willing to work with us no matter what our circumstance and make things happen. Today we got our daughter her first car at age 19 and she is very excited! We would recommend this dealership and Scott to anyone looking for a car. Even though we bought a used and less expensive car today for our daughter, Scott treated us as if we were buying the most expensive car on the lot.

Sv650man

Jun 6, 2013

Friendly sales people. Got the job done, each person that got involved was great. Would definitely recommend. Frank was nice enough to chat while your finance people did their job.

Danastewart

Jun 5, 2013

First off I would like to say If I had to work with Wayne Johnson I would have left the dealership and went somewhere else, But thank God I was guided to Scott Lambert. Scott is very professional and very knowledgeable he answered all my questions and was willing to work with me, I would highly recommend Scott and Lasco Ford to all my friends and family and as long as Scott is there I would come back in the future to Bye another truck.. Thank you Scott and Lasco Ford AAA+++ SERVICE..

jayneski

May 30, 2013

While we didn't end up getting a car from Lasco, we would definitely go there again and recommend it to others. Gaye Johnson was very helpful and really listened to our needs and tried to meet them, as opposed to other places we had been where there was a 'hard sell' tactic and the salesman tried to talk us into what HE wanted to sell. The only reason we did not buy from there is that I changed my mind from a 2wd to a 4wd after I left there and I don't think Lasco had a CRV like that. Also got slightly better financing offer at another place.

NAK28

May 29, 2013

Words cannot describe the horrific experience I had with this dealership. The only way I can truly describe what happened is by submitting the letter I wrote to the owners of Lasco. (And of course, I never got a response.) May 28, 2013Re: 2011 Lincoln MKS Lasco Family,Words cannot begin to express the utterly abhorrent experience I recently had dealing with Lasco Ford. I actually feel it's my duty to advise you of such atrocious business practices, albeit it seems as if after reading negative review after negative review, this complaint may be falling on deaf ears.On Wednesday, May 22nd, I contacted Eric Parks in regards to a Craglist posting for a 2011 Lincoln MKS, still being offered for sale on your website.The listing gave very little information, so I asked Eric what the situation was with the vehicle. Albeit Eric's name was the point of contact on the Craigslist ad, he told me he'd have to call me back once he 'inspected' the car to give me more details. He claimed he wasn't familiar with the car and it didn't have the mileage listed because his son did the listings for him. (?)As promised, Eric called me back within 20 minutes. He advised he, "Just pulled the car around" and told me I'd love it. He said the car was absolutely beautiful, and that it was one heck of a deal! I was told the vehicle had 65,300 miles on it.After listening to Eric sales pitch me for about 5 minutes, I told him point blank that my husband has been in car sales for 15 years, and that I was a partner in a very large finance company for many years. There are very few people that understand the front/back end dealings better than I do. I didn't need the BS, and I just wanted him to be "real" with me, as Fenton was a far drive from where I worked in Detroit, and I didn't want to waste my time. I told Eric that I was already approved for a loan with my credit union, and that this would be an easy sale. I'd already had a car picked out, but the dealership tried to change the deal at the last minute, and I walked. After 5 minutes of him trying to convince me I should use your financing, (he clearly didn't get it that I wasn't interested!) I finally had to tell him to STOP! He also kept insisting that I give him a deposit over the phone - albeit I hadn't even SEEN the car! It was actually to the point of obnoxiousness, where Eric kept threatening that the car was such a good deal someone else would likely scoop it up. Telling him I'm not ignorant, and knowing the car had been listed at that price for at least 4 days, I informed him I wasn't putting a deposit down on a car I'd never seen, and that if it sold before I got there in 4 hours, it just wasn't meant to be!The difficulty in dealing with Eric only escalated. I advised him I'd be available after I got off work to come view the car, and he insisted that I needed to leave work early because he works until 7pm every night, and this was the only night he could leave by 5:30. I told him it wasn't possible, and that he could transfer me to another salesperson that could help me during normal business hours. He didn't like that option, and insisted he'd wait for me.My husband and I arrived on time as promised, to wait for nearly 15 minutes while not one person in your showroom offered to assist us. Finally when Eric approached us, he was dealing with another customer and was very brief. He basically just handed us keys and told us to check the car out. Although, he did find time to point out he'd "missed" several exterior issues to the car when he inspected it earlier, that he neglected to tell me about on the phone. (How convenient.) There were several dents/dings and especially heavy chipped damage to the exterior pieces around the passenger side window, along with several chips/dings/dents/scratches all over the exterior body of the car.We took the car for a test drive and felt that the car handled well. With no major interior damage, my husband and I knew that we could use his body shop to buff out/paint any exterior issues at a minimal cost to us, so it wasn't of major concern. However, I was very concerned about the two plastic panels around the window that needed replacing. So I immediately brought this to Eric's attention and questioned what I'd have to do to get those parts replaced. At first he told me they'd only be, "Like $50 or so". Then it was $50/piece. Two minutes later it was $100/piece. So I told him to ask a Manager what the replacement cost would be, and to confirm that I could get them ordered without issue. Eric's response was that he'd have his Manager knock $200 off the price of the car to cover the replacement cost.So we went inside and Eric did the typical game that salesmen play, and said he'd go talk to his Manager about the replacement panels. After about 10 minutes, he came back and said his Manager told him the sticker price reflected the damage to the vehicle, and they wouldn't knock anything off. I was fine with that, and was ready to leave. Eric then insisted if we were "guaranteeing" we'd buy the car, he'd approach his Manager one more time. I told him to get the EXACT out-the-door price from his Manager, because I needed it not to exceed an 80% LTV based on NADA Retail for my credit union. He even got a chart of dates for license plate purchases, so we'd know the exact cost for a license plate, and determined at that time my husband would be the primary, with his Birthday in October. I had already confirmed my credit union would finance all taxes, license, etc as long as it didn't exceed the 80% LTV based on NADA retail value.Eric came back with a piece of paper with a bunch of writing in purple marker on it. The OTD price was $24,440 and some change. Eric grabbed a calculator and started adding costs to go over how his Manager, "Came up with that number". We factored in the tax, title/new plates. Eric's numbers were actually lower, and he waved his hands in the air saying, "I don't know how he came up with these exact numbers, but here's your OTD price". He also had a printout of the NADA value, showing me that it exceeded $32,000, and told me, "See, my Manager said you'll have no problem with the 80% LTV because it books out over $32,000".Because Eric honestly looked like he was going to have a heart attack, I told him I was serious about purchasing the car and would leave a $500 deposit - and I did. At that time, we had agreed on an OTD price, and we were ALL very clear on what that included.Bright and early the next morning Eric called to see if I'd contacted my credit union yet. During this conversation, Eric confessed one of your Sales Managers decided it was OK to drive the vehicle with a deposit on it, to Northville for his personal use. And during this time, "magically" it was decided that there were issues with the brakes/rotors, (not sure what the actual problem was, as the story changed several times) and the car I'd put a deposit on was now in the shop. The car had driven perfectly during our test drive, and don't you boast your 5 point inspections and superior warranties? Who inspected this car, and would it be habit to let it go off the lot with bad breaks? Albeit there's no justification for a Manager driving a car off the lot after a deposit has been made for purchase, what if it hadn't been discovered before I drove it off the lot?Thanks to this Manager driving the car off the lot, I had to have my bank paperwork rewritten when mileage changed, and low and behold, the value that the dealership gave our credit union changed as well, by nearly $2,000! In fact, I addressed this with Eric, questioning how I was exceeding the 80% LTV, and Eric said, "I have the value right here in my hands!" We went over line-by-line value, and Eric concluded it's because my credit union was accounting $1,500 for a Powertrain warranty. (Albeit NADA doesn't allow for increase in value for a warranty, so the final value used was the $30,000.) Because of the shortage, we were ALL very exact in what the OTD price was, so I knew in advance what the shortage was, and what I had to bring to the table in cash. I handled all the paperwork with my bank Thursday evening, after they had obtained all the required info from Eric.My husband called me later in the day, and I explained why we couldn't pick the car up Thursday, thanks to it being in the shop. Realizing how ridiculous it was that someone decided to devalue the car I'd already put a deposit down on, my husband called Eric for explanation. It was one story after another, and we were then told, "Well it's a good thing someone did drive it so we could get the rotors fixed". He also went as far as to say we should at least be happy he was honest about it, and that he should score points for that! Unsatisfied with Eric's justification of why someone was driving a vehicle with a deposit on it, my husband asked to have a Manager contact him.After speaking with my husband, Eric decided he'd call me, telling me my husband was making a big deal out of nothing. In fact, Eric made a habit of calling us both to bash us to each other. What exactly did he hope to accomplish by calling me to belittle my husband? We had EVERY RIGHT to be upset that you felt it was ok to add mileage to a vehicle that already had a deposit/agreed upon purchase price and ratification of that verbal agreement by exchange and acceptance of funds!When Eric continued his rant about my husband, I'd finally had enough, and told him to just forget it. I couldn't stand dealing with him anymore. I told him I didn't want the car anymore, and to simply send my deposit back. Of course he couldn't leave it at that, and then had to continue insulting me. I finally told him I was done with him and wanted to know what Manager I should speak with. He then told me I couldn't be an adult and kept saying, "Oh, so you're really going to do this to me? Your husband sells cars for a living, and you're going to do this to me..." I finally hung up on him.While I was calling the dealership to ask for a Manager, Eric was calling my husband again. When he couldn't reach him by cell, he had the nerve to have him paged at WORK, telling him he needed to, "calm me down". So I called the dealership and spoke with your Sales Manager, Ray. I was calling to tell him I just wanted to forget the deal, and that I wanted my deposit back. Ray did his job perfectly, talking me down and apologizing profusely, asking me what we could do to still get the deal done. I told him I wanted a new Salesperson, and that you guys could eat the cost of the two replacement panels. Ray agreed - telling me the OTD price I already had agreed on would include order/install of those two pieces at no additional cost. I was satisfied and agreed to come the next evening to get the car.That night Laurie called to introduce herself as my new salesperson, and she was great. I again confirmed that my husband/I would be there at 6:30 to get the vehicle and deliver the remainder of funds.We got there at 6:30 on the dot. Laurie met us, sat us down at the equivalent of a kid's lunch table, and disappeared for nearly 20 minutes. She came back with a folder and said, "I'm not sure if you're aware of this, but this price doesn't include the $149 for your new place. You owe us the difference".This was the biggest crock of bull EVER! And you people KNEW IT! This was your way of trying to make back any nickle and dime possible! I told Laurie there was no way I was paying it, and she disappeared for the second time, this time for another 25 minutes.We'd been sitting in the large waiting area for over an hour when Jim came up and introduced himself. No more than a handshake when he firmly insisted we had to pay for the plate, and that it wasn't included in the pricing we'd already agreed on. I told Jim things were going to get ugly if he decided to screw me over, and he insisted I had to, "Go into the back room, because you aren't doing this out here". Once in the back office, Jim said, "My Owner told me he's $600 upside down on this deal, so you either take the car at the price we're giving you, or you walk out the door without the car!". I asked to speak to Ray, who'd already promised the car would be ready at the price I was already given, and was told there were no Managers or Owners on site. (Not one Manager or Owner on site with a waiting room full of customers?) That was fine... I told him I'd leave without the car, but I wanted my deposit back. But of course, there was no one there to give me back my deposit, so Jim walked out and never came back.To be honest, I was ready to cause a tremendous scene as I was walking out the door, I was so livid! You are lucky that some young woman overheard me warning my husband that I was going to get loud, when she stopped to ask what was going on.This woman is the only good thing about your dealership. She was professional, courteous, and got to the root of the issue expeditiously. She listened when I told her I had you over a barrel. I not only had in writing an agreed upon price BEFORE ratifying that verbal contract with a deposit, but I also had an unbiased 3rd party witness with my credit union. Not to mention I had an email and voicemail from Eric! I fully intended to sue you for breach of contract, as well as devaluation of the vehicle I'd put a deposit on after verbally agreeing to a sales price based on its current condition. I'm not an idiot. I had an Attorney on the other line, who happens to be a family member, and about a third of the way in talking to Jim, I had him on speakerphone listening to all the bull he was feeding me. I was ready and able to take you head on.Simply because my husband was exhausted and ready to call it a night, he convinced me to take the car once everyone agreed to honor the original price. So we then dealt with your finance gal, who apparently was given the wrong address for us, so she felt the need to say, "Are you **** kidding me" when we pointed out they hadn't copied the address down right. After a door slamming, it was more profanity throughout the evening. Classy. Very classy. It's pretty evident this isn't a place you'd want to bring your children!After the paperwork was done, I then find out your Salespeople don't even know how to operate the vehicle. No one even knows what the code is to the outdoor lock. And no one knew how to reprogram it. And of course there was no owner's manual. The lack of class, professionalism, honesty and reliability is beyond comprehension! You are the reason car salespeople and dealerships get a bad name. This is the prime example of why people hate buying cars from dealers. And to think - you tried this game with people who actually work in this business, who have direct affiliation with people who can get us justice simply, and yet you still tried to take advantage. WOW!

easterkeaster

May 29, 2013

We called the dealership twice before coming down to trade our car in for a new Ford explorer, to make sure we could put a deal together before we drove the hour down there, we were assured repeatedly everything looked good, "we could make it happen." We arrived at the dealership at about 11 in the morning filled out the needed paperwork to get everything going. We drove the explorer for a couple of minutes, came back to the dealership, then waited about 3 hours for them to tell me my payments were going to be ridiculous. We left, within 10 minutes Matt Lasco called and assured us we could get a deal done today. So, we went back to the dealership. Where we filled out the paperwork for the title to my car, switched insurance on the vehicles, and I paid a down payment. Only to be told a half hour later, we had no deal. My husband was putting the plate back on my car at a little after 6. Seven hours of my life I won't ever get back. When you see reviews that you wait for hours at this dealership, please pay attention to them. I read them and thought just some people who don't know what it takes to get deals done. No, you really wait hours and hours for these people to get back to you. They still call almost everyday trying to make some sort of deal happen. When the biggest gesture you can show me is $500 off msrp, when just the rebates are more than that, stop waasting my time. You've wasted enough of it.

dj

May 28, 2013

While we didn't end up getting a car from Lasco, we would definitely go there again and recommend it to others. Gaye Johnson was very helpful and really listened to our needs and tried to meet them, as opposed to other places we had been where there was a 'hard sell' tactic and the salesman tried to talk us into what HE wanted to sell. The only reason we did not buy from there is that I changed my mind from a 2wd to a 4wd after I left there and I don't think Lasco had a CRV like that. Also got slightly better financing offer at another place.

suziehomemaker74

May 20, 2013

Sean was a great salesman. He was very friendly and wasn't pushy only informative. John filled in where Sean left off to finalize our purchase, he also was very friendly. Shauna was the final person we had the pleasure to deal with. She made the lengthy process a little more painless. Thanks to all for our drive off in our brand new vehicle! We love it!

XxStacieNicholeXx

May 18, 2013

In the beginning I had some issues with poor service. However, after complaining for a few days one particular employee (Imran) heard my story and helped to correct the problem. I would currently say that I am satisfied with the results of my final purchase. Thanks again Imran, Harlod and Jarrell for giving me a good experience in buying my first car.

lisa2366

May 16, 2013

My experience with Lasco Ford was a very positive customer service experience. I had heard the live broadcast advertisement on 92.7 and then a week later..my car died. I contacted Wendy Hosea and she helped me with the entire process. When Wendy was off she assigned to Gaye Johnson, and I still received extremely professional service and follow thru on all of the details. I am a file auditor who works out of town and I work with the public everyday. I can truly appreciate Wendy, Gaye Johnson, and Dustin (who picked us up to bring us to Lasco) for making my experience a memorable one...in a positive way. I have referred several people to Lasco based on my used car purchase and will continue to patronize Lasco for my future car purchases. Kudos to Wendy Hosea, Gaye Johnson, and Dustin!-L. Smith

L. Smith

May 16, 2013

My experience with Lasco Ford was a very positive customer service experience. I had heard the live broadcast advertisement on 92.7 and then a week later..my car died. I contacted Wendy Hosea and she helped me with the entire process. When Wendy was off she assigned to Gaye Johnson, and I still received extremely professional service and follow thru on all of the details. I am a file auditor who works out of town and I work with the public everyday. I can truly appreciate Wendy, Gaye Johnson, and Dustin (who picked us up to bring us to Lasco) for making my experience a memorable one...in a positive way. I have referred several people to Lasco based on my used car purchase and will continue to patronize Lasco for my future car purchases. Kudos to Wendy Hosea, Gaye Johnson, and Dustin! -L. Smith

awheat

May 13, 2013

I was a little apprehensive about purchasing the new Ford Fusion, but Stacey Tucker was able to efficiently alleviate all of my concerns and questions with ease. Even though the dealership was crowded and it took a lot of time, Stacey was able to make me feel at ease about my indecisiveness and took his time to properly show me all of the functions of the vehicle including why it suited my needs perfectly. I sincerely appreciated his hard work and dedication to making me a happy customer. Thanks Stacey!

Rsherw02

May 8, 2013

Recently I received a letter stating that I was pre-approved for a purchase on a new or used car. When all the fine print was taken care of I was sent to Lasco Ford where Frankie C. was there to help get me into the beautiful 2009 Chevy Impala that I now drive daily. When I arrived at Lasco Ford I was immediately greeted with a smile and a hand shake and was introduced to Framk Caballero who is a very friendly salesmen.I was very impressed with how Frank and the whole Lasco team was able to get me into my new ride. I was a person looking to get into a good car with now trade in, or down payment with a low credit score. Not only did they manage to get me into an excellent vehicle but my payment plan is resonable plus they gave mea month and a half before my first payment was due, to insure that I could get the car insurance paid up and good to go. I have recommended everyone I know to go to Lasco Ford because I have never had this kind of experience anywhere that I've tried to get a vehicle from. Thanks again everyone at Lasco FordSincerely,Ron Sherwood

eabeitel

May 8, 2013

I have rated Lasco Ford a "5", excellent. I had a very pleasant experience with Lasco Ford and Tami Neal in purchasing a pre-owned Mini Clubman sight unseen from an internet ad on Cars.com. I placed trust in Tami and Lasco Ford to deliver what was described and they did. The communication was right on. I got timely, friendly and honest response to all of my questions thoughout the transaction. The pricing and fees were fair. The owner inspected the car personally and quaranteed that it was in excellent condition. Jeff Lopez breezed through the paperwork with me on the phone and through Fed X.I would gladly recommend Tami Neal, Jeff Lopez and Lasco Ford. Thanks,Beth B.

Beth B.

May 8, 2013

I have rated Lasco Ford a "5", excellent. I had a very pleasant experience with Lasco Ford and Tami Neal in purchasing a pre-owned Mini Clubman sight unseen from an internet ad on Cars.com. I placed trust in Tami and Lasco Ford to deliver what was described and they did. The communication was right on. I got timely, friendly and honest response to all of my questions thoughout the transaction. The pricing and fees were fair. The owner inspected the car personally and quaranteed that it was in excellent condition. Jeff Lopez breezed through the paperwork with me on the phone and through Fed X. I would gladly recommend Tami Neal, Jeff Lopez and Lasco Ford. Thanks, Beth B.

2harley2

Apr 25, 2013

Everyone was very friendly. Sean was very patien t walking around the lot with us until we found the car we wanted. John was good about getting us the deal we needed. Thedealership is very pet friendly, we had our shih tzu with us and everyone that went by us bent down and petted him. He was very happy. Paul even went and got him a bowl of water. Kayla calledand informed us about a class to learn about the computer system. She was very helpful and patient with us. We will go back when it is time to turn our lease in. Jan Morris

jan

Apr 25, 2013

Everyone was very friendly. Sean was very patien t walking around the lot with us until we found the car we wanted. John was good about getting us the deal we needed. Thedealership is very pet friendly, we had our shih tzu with us and everyone that went by us bent down and petted him. He was very happy. Paul even went and got him a bowl of water. Kayla calledand informed us about a class to learn about the computer system. She was very helpful and patient with us. We will go back when it is time to turn our lease in. Jan Morris

CaptainAhab

Apr 24, 2013

When my husband returned from Afghanistan he needed a car. He found what he thought was what he wanted. They told him the truck was checked and fixed to a high standard but it was not. Several repairs they agreed to make were not done. He had traumatic brain injury from serving his country and this dealership took advantage of his vulnerability.

alexa713

Apr 24, 2013