Used Cars for Sale at Koons of Tysons Corner in Vienna, VA

Jennifer Spaulding

May 2, 2016

Juan was an excellent sales person. He listened to what I needed and worked tirelessly to find the exact car I was looking for even though it required him to go to Maryland to get it. I am beyond pleased with the service I received from Koons! Thank you

Mike

Apr 13, 2016

Detail oriented. I highly recommend my salesperson, Christopher Frederick. He was laid back with no extra pressure. He knew the vehicle and answered all my questions. It was a pleasant car buy process!

Todd Eames

Apr 11, 2016

The service department was very helpful with the problem that I had with my car and kept me apprised of how the service was going. The shuttle service provided to and from my work was very helpful and convenient and was one of the reasons why I chose to take my car to Koons of Tysons Corner. Thank you.

Kevin P.

Mar 7, 2016

Best service I ever experience at the dealer ship in a very long time. I took my veh in for warranty repair no questions ask took care the situation in on my way. I will recommend this dealer to any one.

chleseafc_fan

Mar 1, 2016

Bought my truck from Koons and have been getting it serviced at Koons Jeep&RAM in Tysons for the past two years. Kevin.M is a great service manager and so are the other team members. No complains so far and have been happy w/ their service.

DCMomma!

Feb 17, 2016

Great experience, easy and quick. Very informative! Walked away with my dream car, 2016 GMC Acadia!

Calphalon Lady

Jan 26, 2016

Best price in Fairfax County for 2016 Equinox. End of year incentive from mfr. + incentive from dealership made the price the lowest of any nearby dealership. Larry Kessler showed me several cars on the lot but the Equinox was the best deal for me.

Lee Khan

Jan 20, 2016

I can not praise Michael Kalman enough, my Service Advisor.I only take my car to be serviced with him, that is how much I trust him.Great guy great service!

Sidi Zouazi

Jan 3, 2016

Great Customer service arsalan explain to me everything's even he delivered the car to my house thanks arsalan

Linda Jackson

Dec 30, 2015

My salesman was Rick Mammadov. This was my first time buying a car. Rick was very helpful in guiding me through the process. I made a few visits to the dealership before deciding on the right car. As a first time buyer I found the experience to be pleasant. I have heard many bad stories about buying a car but this is not one of them. I plan to keep my new Equinox a long time. But, if I need another car I would definitely go back to Rick. I have also recommended him to my friends and relatives. He was not your usual, pushy salesman. Thanks Rick for all your great help!

Timothy Schraff

Dec 30, 2015

I assisted my sister-in-law in purchasing a 2007 Honda Odyssey last Saturday. Our sales person was Juan Tejara. I believe we got a pretty good deal on the vehicle; but the customer service was lousy. As soon as we finished with finalizing the deal with Wayne (finance manager), Juan gave my sister in law one key for the vehicle and said goodbye. He didn't even walk her out to the vehicle . I questioned why she only got one key and Juan said that was typical for used cars and we needed to realize that since we got a good deal on the vehicle , we needed to put up with having only one key. Juan stated he couldn't do anything about it. It was also brought to his attention that the navigation in vehicle needed to be updated and again he stated he couldn't do anything about it and we would need to go to a Honda dealership and see about updating it ourselves. We came in yesterday to finish paperwork with Wayne( who was very professional and allowed us to purchase a extended warranty, after I did a little research and price comparison). I spoke again to Juan about the second key and update of the navigation map. Juan again said that was why we got a good deal and said that he couldn't do anything about it. I asked if I could speak to someone else and he took me to the sales manager, Bill Smith. I spoke to Bill ,who was extremely professional and Bill stated he would look into both issues and have Juan do some checking on the 2nd key. We waited for about 20 minutes and I went over to Juan, who was sitting at his desk, with no customers. I asked Juan if he was working on the key issue and he stated" No, that's why I took you to Bill" , " Don't get me involved in that, Bill can do what he wants to do, I have already made my money either way" . Wow!!! I couldn't believe what I just heard from a salesman. He said he got his money from the sale, so helping the customer out was over. That kind of salesman ship won't bring return customers back to the dealership. Bill is currently working on the two issues and hopefully both can be resolved.

John Colligan

Dec 30, 2015

The service desk was able to schedule me for a repair on the same day I called. Everyone at Koons Chevrolet in Vienna, VA that I have met are friendly and always provide the best customer service. It is the best dealership I have ever been to. Yep, really!

Rajith Medagani

Dec 25, 2015

It was a great experience right from the sales reps till the business managers. Everyone were great people commited to sell the car and respected my point of view on expectation of what i wanted to buy and helped me in buying my dream car. Especially Arsalan who was my sales rep was really helpfull.

John Turner

Dec 23, 2015

Great service representative! ! Kept me informed and was well informed.

Jackie Fonseca

Dec 23, 2015

Dave Sawyer was great! He was patient and willing to answer any questions throughout the sale. I did not feel rushed or pressured. I would definitely return to this location. They are very customer service oriented.

IronLady2006

Dec 21, 2015

This was my very first time leasing a vehicle. I chose Koons because it is one of the better known Chevy dealers in my area. When I first went to the lot, I was not hassled by salesmen but rather left to myself to look over the vehicles - when I was ready to chat, I initiated in the office. I was never pressured to make a decision on the spot, everything was always on my timeline (can't say enough about that!). My product specialist, Mahamane Hamidou, was very professional and found my requested information within minutes. He was extremely helpful and never pressured me to do anything (again, I like doing things in my own time). He followed up the next day via text and email to see what assistance was needed, and was able to send me requested information in a very expedient manner via email. I truly appreciated not having to make phone calls or be hassled via phone, as I don't have the time! We were able to lock in a vehicle with my specifications/needs within 36 hours, and I was able to start the process via email instead of running to Tyson's from downtown DC. From the time I started looking at a vehicle to the time I drove off with my new car was 6 days! Pretty impressive turnaround, especially given what I was looking for. I couldn't believe how easy the entire Chevy team made my experience. John Gribbins, the General Sales Manager, was very courteous and followed up with me several times to ensure I was getting what I needed. I was never left hanging or confused - I felt very valued! Thanks to the entire team at Tysons Chevy. I love my Equinox!!

Fred

Dec 18, 2015

I had a good experience with their GMC service; the only drawback is that their prices are steep.

Richard Davis

Dec 18, 2015

Great job in a reasonable amount of time. Great job in a reasonable amount of time. Great job in a reasonable amount of time.

Connie Gregory

Dec 17, 2015

Each time I have visited your Dealership I have had a very good experience. Your Team makes each visit a pleasant visit well worth coming there. I get quality service at an affordable price. I look forward to doing business with your Excellent Dealership.

Junior Fisher

Dec 17, 2015

The salesman walked me through the internet purchase and was very prompt with information and sales figures via email. He also delivered the unit to the front door of my home with a full tank of fuel. The paperwork was very organized and x's applied where the owner should sign so no confusion. He also did a quick walk through of the features & controls of the new unit.It was mu first time ever buying directly over the internet in order to eliminate the travel & haggling involved from dealer to dealer. You are also able to view the inventory which is very helpful for the buying process.Very satisfied so far with the unit however need to learn the mylink system.

Richard Myers

Dec 17, 2015

Esxpert service done in a timely manner. They certainly lived up to all promises. Bill Appel is a very good service writer.

Hamid Alisa

Dec 16, 2015

It was great deal and experience.lots of thanks to every bodyhamid

Gant Redmon

Dec 16, 2015

The co-operation, forthrightness, and delivery of repairs and service "on-time" was superb. Karen is to be commended for co-ordinating with the insurer and providing good updates to the customer.

Sean Garcia

Dec 16, 2015

The service was quick and efficient. Scheduling was easy, and the staff was very friendly.

Jody Hatton

Dec 16, 2015

Scheduling was quick and easy over the telephone, was able to call and adjust my appointment with no issues, Service Manager Jimmy Jones had my vehicle in and out of service 20 minutes faster than his original estimate. He evaluated additional issues found with my Tahoe during the VA Safety Inspection and immediately worked with the warranty component of my vehicle to minimize my out of pocket expenses.Great Experience! Will be back in 3,000 miles

Sharon Moran

Dec 16, 2015

My service was a very pleasant experience! Koons is fast, efficient and wonderfully affordable. I never go anywhere else for car service!

James Rowland

Dec 16, 2015

It was a very pleasant and easy process. I sent in my specs, they searched for a car, found one, made a few modifications, and the purchase was done over 2 days.

Joshua Lacuesta

Dec 10, 2015

We are second time customers of Alfonso Lario and he is a class act. We will buy from him again for sure.

Johnny Sisaath

Dec 9, 2015

This is shop is the best hands down, quick, and honest and very friendly thanks a lot you guys / girls rocks keep up the good work

Allen Brzezinski

Dec 5, 2015

The mechanic left pieces of the repair on the floor of the passengers side of the car and the glove box was messed up. I don't know why he had to go into the glove box for the repair.

Kenneth Melley

Dec 3, 2015

The Koons representative,I believe his name is Mario,was extremely helpful, courteous and kept me informed about the progress made on my car.he was outstanding.

Chris Bavolack

Dec 3, 2015

Very efficient and speedy. The service rep I worked with was very polite and responsive. I will continue to bring our Equinox to you for service.

Anthony Burris

Dec 3, 2015

Salesman (Mr.Chris Frederick) was very knowledgeable, and up front with us. Took the time to show us every option in the vehicle. Etc.

John Killeen

Dec 2, 2015

Daniel was a wonderful salesman and an enjoyable person to work with. He was with us throughout the process the whole way and routinely checked in to make sure everything was going smoothly. His service was spectacular.

Patrick Hanrahan

Dec 2, 2015

Great staff exceeding all expectations. efficient and effortless sales process from general manager to finance. Dave Sawyer best salesman

William Syers

Nov 27, 2015

I purchased a 2016 Buick LaCrosse from Koons GMC at I worked with Arsalan and his managers. Arsalan was the difference. Very little pressure. He took the time to show me the differences between the Century and LaCrosse models. Once we settled in on the LaCrosse he found the car I wanted and explained the difference between the base, leather and premium versions. He took the time to help me understand the new safety features like blind side detectors and lane drift sensors, If you want a beautiful interior, leg and head room, and a smoothe responsive ride, this is the car for you, I compared it with a Toyota Avalon and A Cadillac CTS, The time spent explaining the car was what made Koons and Arsalan stand out from the other dealers.

Jessi Kane

Nov 25, 2015

Dealership- I would not recommend. The Sales process was about the most incompetent thing I've ever experienced. I'm STILL working out issues from a car I bought in July (4+ months, ridiculous!!!). The Service department- fabulous!I came in to get my oil changed and tires rotated. Very routine service, but I was still impressed. Prompt and friendly greeting, quick service (about an hour for the full maintenance), and they even surprised my with a quick wash! Nothing nicer than walking out to shiny clean truck when you're not expecting it.

Aimee

Nov 25, 2015

I arrived at my appointment with a fast check in and I only had to wait about 30-40 minutes for my oil change. I was expecting to be sitting there for a while but they did a quick job and got me out there fast. Love the service!!!

John Mallino

Nov 25, 2015

Fine job by all. 20K mile service was excellent. Will come back.

Robert B.

Nov 19, 2015

Could not be happier with the service I received from Daniel. Will definitely recommend. Love my new truck. Thank You

Tiffany

Nov 19, 2015

Chris definitely made sure that I walked away satisfied with my purchase. I was able to get exactly what I asked for without extra hassle and nothing but honesty. Being a first time car buyer, I worried a bit about getting the run-around. Koons does business fair. I would definitely recommend this dealership!

Jayne Wright

Nov 19, 2015

Excellent experience, service tech was professional and knowledgeable.

Samuel Escamilla

Nov 18, 2015

Great customer service. Easy buying process. I would recommended to anyone.

Samuel Escamilla Flores

Nov 18, 2015

Very professional and family friendly. Great customer service.

Dan Valdez

Nov 18, 2015

Brought my car in to take care of an issue that ended up being covered by warranty. While in there they also did some pending recall work. That part of the work was apparently completed correctly but I say "apparently". First thing I noticed when getting in to my vehicle was the check engine light was on. Really?! Why would you return a car to me without addressing the check engine light? Makes me wonder how through and detailed orientated the workers and their QA department is.

Michael Hall

Nov 18, 2015

I would like to thank Mark Gomes, Kelli Dyer and John Gribbins. From the start of the sale to me driving out of the parking lot. Out of all the dealerships I have been to in the DMV this is one I will always return to, Very professional explained all of my options, listened to my concerns. Always returned my calls. And I am very happy with my new 2015 chevy truck. THanks to the team at Koons ..

Amanda

Nov 18, 2015

Chris Frederick was wonderful. I was considering one other car model and had reached out to several other dealerships regarding both car models. Chris was extremely knowledgeable about Buick, the features of the car, the different options between the different models and the financing options available. He answered all of my emails within a few hours, which helped him win my business. Koons had a great deal on the car I wanted. Also, while not a leading driver in my final decision, it definitely made me feel better about buying from Koons - Chris is a veteran.

Jacqueline Radcliffe

Nov 16, 2015

ExExcellent experience.Everything that I asked for was done in a short time.

Happy Focus ST Owner

Nov 14, 2015

The experience was great. I was in and out of there quickly. The price was right. Glad that I chose Koons Chevy.

Karen M

Nov 13, 2015

I had a positive purchasing experience and continue to have a positive experience with service! Today, Carlos Candia, my service agent, went above and beyond. He was very professional and provided outstanding customer service. The young ladies at the check out desk were professional and helpful too!

Gregory Mcphee

Nov 12, 2015

Service Manager knew what the noise was and the estimate was exactly right. The repair did remove the noise.

Michael Buzas

Nov 11, 2015

Jeff Mosley helped me find the ideal car when my Envoy was totaled. He went the extra mile (200 miles) to find a new Terrain that met my specs. The Koons price was still better than anyone else' s price. At delivery, Jeff spent over an hour orienting me to the features including Onstar, hotspots, Internet, Bluetooth setup of phone and IPad, etc.I am very happy with every aspect of this car purchase.

Patricia Boyer

Nov 11, 2015

I actually bought the car over the phone. Chris was very good at finding what I wanted. Josh closed the deal and was very professional.

Sherrie Saunders

Nov 7, 2015

Finance officer was awesome and she treated me like royalty. Salesman didn't really listen to my wants and needs but we got the job done. Dealership was very clean and professional.

Steve T

Nov 6, 2015

My Service Advisor Jim Jones went out of his way along with the Parts Department to find a part and fix an issue with the front grill of my 2012 Colorado. It was not a big issue, but it bothered me and instead of letting it go, they went the extra mile to order the piece and install it, and it was something that was hard to get. Great Dealership with nice people and I could not ask for better Service. I will continue to recommend Koons for both Sales and Service!

Isabelle Walker

Nov 4, 2015

Great experience! Enjoyed the staff and they got us a great interest rate too!

Jeffrey Wallace

Nov 4, 2015

The service was quick and handled properly. The waiting area was large and clean. Everyone was very courteous and helpful.

Mahamane Hamidou

Nov 4, 2015

This time around my service was event less and could have ask for a better service writer, Michael Kalman.

William Trapp

Nov 4, 2015

Work well done the first time. I have been dealing with Bill Appel for years a great guy.

Ralph Taylor

Oct 29, 2015

Experience was as expected, professional and timely.

Lessie Carmichael-dew

Oct 28, 2015

Very professional staff; timely service with friendly reminders.

Linda Christensen

Oct 28, 2015

Christopher Frederick was the perfect salesman, patient and listened over the phone to just what I wanted, so that car was on the lot when I arrived to test drive and purchase a vehicle!

Pablo Garcia-ruiz

Oct 28, 2015

Went in for my first service on my Sonic.Oil change and Tire rotation. From start to finish. It was flawless. Great job service team.

Steve T. GM Fan

Oct 23, 2015

Starting with the Buying Process the Salesperson Tyler was excellent and the whole transaction was smooth. The vehicle a 2012 Chevy Colorado 4WD has been rock solid. I only had a couple of issues that I felt were warranty items and Lyn contacted me and I made an appointment with service and Dave and Jim really went the extra mile to make things right. Ive recommended Koons to 2 other people who purchased new vehicles and also had the same experience. Hands down the best vehicle purchase experience I ever had! Steve T.

Joseph Ilardi

Oct 23, 2015

We recently purchased a 2015 Silverado LTZ from Daniel Swadzina at Koons. This is our second time purchasing a vehicle from him in a year and a half. Daniel is super at what he does and we totally trust him - that's why we traveled 4 hours each way to complete the deal. We wouldn't want to go anywhere else!

John Tupper

Oct 21, 2015

Easy appointment, easy in and, easy out. I have always returned to the dealer where I buy my car because they know GMC.

Jeanette Ward

Oct 20, 2015

Koons is not covering a warranty repair on my engine due to excessive oil consumption. Beware if you have a GMC this is a common problem and Koons is less than helpful and downright obstructive in getting the needed repair.

Jerome Driscoll

Oct 15, 2015

We spoke with Joshua first on the phone where he explained more information to us pertaining to the Chevrolet Volt. He explained what was on the lot and the ordering procedure if we chose to order a 2016.We arrived that same day at Koons, met Joshua, who then referred us to Mark Gomez. Mark was very professional and informative. We test drove a Volt - loved it!! Then proceeded to purchase a 2015 Pearl Volt off the lot. So happy! Thank you!

Pam DC

Oct 14, 2015

The service at Koons was fantastic. My car was ready in less than 90 minutes.

Deborah Gould

Oct 14, 2015

Dealership is pleasant & knowledgible. Repairs from my fender-bender were fixed onsite within 2 days to perfections. Love these guys.

James Lee

Oct 14, 2015

How many times do I need to say your last service (repairing turning light system) was so excellent. I have already provided many response to your query saying your last service was so excellent. Thank you, again.James M Lee

Zhao Ouyang

Oct 13, 2015

We brought our Buick Regal from Koons Chevy Buick GMC. The staffs treated us well, answered our questions, helped us to go through some technical difficulties to get our GM Card allowance, and helped us set up our On Start account. I definitely recommend Koons Cheby Buick GMC for people shopping a car made by GM.

Natraj Ramangupta

Oct 12, 2015

Very Smooth Servicing experience. I will surely go back to this dealership and recommend this to a friend

Jack Parrott

Oct 8, 2015

The whole process was very smooth. Overall, very happy with the purchasing experience.

Alvaro Renteria

Oct 7, 2015

Steve and Bill the services advisors are always friendly, knowledgeablef and make sure your are satisfied, very professional team Koons!!!

Hank Seiff

Oct 7, 2015

Latest actual repair under warranty was fine. However, service adviser recommended various fluid changes, claiming they should be done every 40,000 miles. Owners manual recommends every 50,000 for heavy use and 100,000 for normal wear (which is my vehicle's cycle). A recent past experience was not being able to slide front passenger seat back and forth. After $125 diagnosis, dealer said it would cost around $1000 to remove passenger seat and replace seat adjustment mechanism. I decided not to do it, and later found a pen in the seat track, which had caused the problem! Upon telling dealer, they did return my $125 diagnosis fee!Another time, after they did recall work on driver seat adjuster, plastic cover over left side of seat cushion wasn't snapped into place - tab was broken off. I used a screw to attach it rather than go back to the dealer.

Corinna Bell

Oct 7, 2015

My experience was good. I would go back. After I received their repair estimate I did some research on my own and spoke with another mechanic about the items listed and the charges. I then went back and asked detailed questions, which I knew the answers too. They welcomed my questions and responded with clarity. Koons' estimate was on target.

Curtis Hamilton

Oct 7, 2015

MY service appointment was for routine maintenance, oil and lube, as well as tire rotation. My appointment time was 7:30 am. They took me on time and 45 minutes later, I was on my way home, confident that the service had been performed.

Ronald Szanyi

Oct 7, 2015

Michael Kalman is an excellent service advisor. A pleasure to deal with and always keeps me informed on status.

Joe RDN ACSM CPT

Oct 2, 2015

Freddy was very helpful in my purchase of buying a brand new 2015 chevy Camaro. I was looking for a specific color and trim which the dealer happened to have and Freddy was able to make everything quick and easy as I was driving 4 hrs from Virginia Beach to purchase this particular car I have been searching for since I started my new career.

Helen Decker

Sep 30, 2015

After an unpleasant experience at another local dealership, I happened to see a commercial for Koons. I gave it a go and do not regret it one bit! Not only did they get me in the car I had my heart set on, they did this with ease and quickly! So happy with the services and my car!

Scott Gould

Sep 24, 2015

Went for my first Oil change which was included in purchase price. Great service...dropped car off and came back 3 hours later...car was even washed, tires rotated and everything done as promised. Will definitely be back. Service staff was exceptional

Charles Shaw

Sep 23, 2015

I RECEIVED FAST,PROFESSIONAL SERVICE, AND I WAS ON MY WAY IN NO TIIME!

Vincent Villa

Sep 23, 2015

I really cannot say as I had an employee that drives the pick-up on the job on a daily basis. He was quite happy and satisfied with the whole experience at your dealership.

Antonio F

Sep 23, 2015

Quick and efficient. Email contact and phone call follow up to let me know the service was completed. Great Job!

Tena Johnston

Sep 23, 2015

Excellent customer service. Kept me up to date on my vehicle. Love the shuttle service

Andrea Cabell

Sep 23, 2015

Carlos was a tremendous help. He explained things in terms that I could understand and he kept me informed step by step.

David Obstgarten

Sep 23, 2015

Everyone was great, from the person who came out and talked to me about what I needed from the person who walked through my bill with me. Very enjoyable experience.

Edward Perry

Sep 18, 2015

Dave Sawyer at Koons was great to work with. He handled the entire sale from initial online contact to post-sale walk-through. Straightforward, honest and easy to work with. Got exactly the car I wanted at a price that no on else could match. Trade was fast and fair. Whole purchase process took less than an hour.

Linda Taylor

Sep 18, 2015

I love the service I received at Koons of Tysons. Bill Appel is a superior service manager. I pulled into the service department for scheduled maintenance on my GMC Acadia Denali. Before I could turn my vehicle off and get out of my car, Bill greeted me with a smile, explained the maintenance that was going to be performed and asked if I had any concerns. I let him know I had a problem with the cover over the jack falling off; he immediately checked it out and took care of the problem. It just doesn?t get any better than that. Bill Appel is a true professional; he goes above and beyond to make your service experience enjoyable.

Mark Hendon

Sep 17, 2015

I have always been satisfied with the service I've received at Koon's....top-notch support

Ted Drier

Sep 10, 2015

routine service on my 2014 Corvette was fast and completed on-time. Bill makes sure things run smoothly and the customers appreciate his personal efforts.

Steven Banford

Sep 9, 2015

Michael did a great job taking care of my issue, he was friendly, courteous and efficient!!!

William Woehrle

Sep 9, 2015

Excellent. Took the time to find the best vehicle and deal that worked for both myself and the dealership.

Leeann Black

Sep 9, 2015

The staff was very friendly and accommodating! They were extremely helpful.

Amy Risher

Sep 9, 2015

They really took care of me! They worked with my warranty and helped the repairs stay affordable.

Judith Montoya

Sep 4, 2015

I only brought my car in for an emissions inspection. I was in and out within an hour PLUS my car was washed and vacuumed. Outstanding

Kevin Klink

Sep 2, 2015

Very easy to deal with everyone at Koons. As a business owner I appreciate their professionalism and fair deal.

Constance Turner

Sep 2, 2015

This was the best car buying experience I have ever had!I made an inquiry about a new 2015 chevy suv weeks ago. I was directed to Arsalan, a car salesman. We spoke about the features of a few 2015 chevy suvs. I was impressed with the vehicle but not ready to make my purchase. We kept in touch over the coming weeks. I drove 45 minutes to this dealership because of the great customer service I had received over the phone and also the positive vibe I got from Arsalan. Once I arrived, he greeted me and my daughter and the same experience I had over the phone was what I received in person. I want to thank Kelli the finance manager for her patience and great customer service and for helping me get financed for my new suv. I would also recommend this dealership, Arsalan and Kelli to anyone who wants to purchase a car. My daughter and I love the 2015 Chevy Trax.

Charles Waddell

Sep 2, 2015

Koons definitely made the car buying process hassle free. I went in with a price range an idea of what I wanted. They made it happen. Josh walked me through every step; answer any an every question I had. I would recommend buying a vehicle from Koons, between the friendly knowledgeable staff and the great car selection, it's a no brainer.

Jimmy Manwiller

Aug 29, 2015

We just purchased a 2015 Impala and received a great deal, low price, and excellent service.

Morris Barrie

Aug 26, 2015

I bought new tires for my 2010 Cadillac CTS and they were installed quickly even though I use wheel locks. I also had alignment and was in and out in under 90 minutes. The facility was clean and the bathrooms immaculate and well stocked.

Mustafa Mehdar

Aug 26, 2015

I just bought the car. That was a very good experience with the sale agent. He was very friendly and patient with me. He was very knowledgable as well. Thanks and keep the good work.

Ms Proctor

Aug 26, 2015

I was looking at the GMC Acadia but wasn't sure if I could find what I wanted in the price I could afford. I emailed Rick several times, my questions were answered promptly. I went into to just test drive and left less than 2 hours later with my new 2015 Acadia! Not only did I get everything I wanted in my SUV, it was priced to sell at almost $10,000 under MSP and no other dealer in the area could even come close. Everyone was nice, it was a pleasure and I have Never felt that way with buying a car!

Heather

Aug 25, 2015

Jeff Mosley was very helpful, knowledgeable, responsive and friendly. That's a good combination. It's not our first choice to buy a used car from a dealership, but we could go see Jeff again. He related well to my husband and me and was great with our kids.

Brian Pham

Aug 21, 2015

Staff was very helpful and clear and the process from me browsing to driving off the lot was quick and painless.

Alfred Digregory

Aug 19, 2015

Chris Frederick my sales person was fantastic. He and his manager did everything possible to get me into my new Corvette with ease. I recommend them to all. Everything went smooth and made my car buying experience the best.

Patrick Fallon

Aug 19, 2015

Fares was very helpful and knowledgeable. We got the car we were looking for and with a minimum of issues.

Terri Hirsh

Aug 19, 2015

I was very impressed with our salesman. He was courteous and very attentive to our needs in a car. He was the reason that we bought a car from Koons.

Ryan Harris

Aug 19, 2015

It was quick and painless. They worked faster than estimated. Great!

John Tupper

Aug 19, 2015

The strongest endorsement I can offer is to buy another similar vehicle from the same dealership!

Richard Myers

Aug 13, 2015

Great service writer. Problem analysis was spot on. Returned a clean car!

Nagwa Estasy

Aug 13, 2015

Very good dealership . They are very helpful and people there are very nice. They also had a very good collection of cars .

Sandra Wehunt

Aug 13, 2015

During my recent experience with the service department at Koons I was treated with the utmost courtesy and respect. I was given a complete and throrough explanation of the work which was needed. It was a special treat to take advantage of the courtesy shuttle to the mall and also a special treat to have my vehicle washed after it was serviced. Another good experience at Koons............

Denise Lewis

Aug 12, 2015

Great place to buy and service your auto. Service personnel Michael Kalman was awesome.

Kevin Showman

Aug 12, 2015

I bought my tuck new and for 15 years I have had it serviced here because of Service Manager Bill Appel.

Cynthia Hull

Aug 12, 2015

The salesman, manager and the finance individual were knowledgeable and courteous through the entire process.The salesman explained the infotainment system to me and seemed to have extensive knowledge of how it operated.Overall it was a good experience in car buying.

Renny Rojas

Aug 12, 2015

Larry Kessler was the representative whom assisted me with my purchase of a 2016 GMC Acadia Denali. This gentleman was very up front, direct, and honest about not only the vehicle but also shared a few tid bits about his own life which was very welcome. This was a very good experience and I shall most definitely recommend this dealership and representative.

Sofia Kalatzakis

Aug 12, 2015

the experience of buy a car from koons is great. the people are great

JT in VA

Aug 12, 2015

The highest vote of confidence is to buy another vehicle from the same dealer with the assistance again from Sales Manager Steve Gribbons and, Sales Consultant, Dave Sawyer made the process as easy as it can be. I will continue to use their service department for my routine maintenance as they have always been predictable and, complete.

Dimitri Anthony

Aug 12, 2015

I went in to Koons Tysons Gmc yesterday and had one the best experiences of my life purchasing a new 2015 GMC Sierra. There were no tricks, no pressure and no STRESS WHAT SO EVER during the entire transaction. Earl Jones my sales representative along with the finance and management team were knowledgable, courteous and EXTREMELY professional as they listened to what I was trying to accomplish with my trade in and purchase of a new truck. I am so pleased I will be returning within the next two weeks to purchase another vehicle for my business. Thanks again to everyone at Koons Chevy GMC in Tysons Corner on a stellar experience!!! Dimitri

John Hurley

Aug 5, 2015

drove 12 hour round trip my local dealers could not even come close to there price saved thousands even factoring in the drive thank you

Syed Reza

Aug 2, 2015

More then excellent dealership starting from Sales Consultant Earl T. Jones till and in 3 hours I was out to drive to take home the new vehicle mean to say the whole entire team did very professionally team work.

Norman Clyne

Jul 31, 2015

The maintenance section is great. I appreciate the timely and careful service provided me not only on my laatest visit but over several years. I would also call attention to my Service Advisor, Bill Appel. He has been particularly helpful to me over many years. He is honest, trustworthy, and most knowledgeable regarding the maintenance of automobiles; he is a credit to Koons and to GM generally.

Carole Corrothers

Jul 30, 2015

From Rick the salesman, to John the manager, to Tyler the finance guy, our buying experience went smooth and very enjoyable. They treated my husband and I like we were special customers and I couldn't be any more pleased! We will definitely recommend Koons Tysons to anyone we hear who's considering purchasing a car!

Jess M.

Jul 30, 2015

The customer service I received from Koons employee, Mr. Earl Jones, was superior! He is the upmost professional and truly knowledgeable. He stayed with me the entire time I was going through the purchasing process, providing frequent updates. He even helped set up my Bluetooth and OnStar service afterwards, and then took additional time to make sure I was aware of the various things the car had to offer. I was given an amazing trade-in price, no finagling, and everything was handled in an upfront manner and very professional no hidden built in costs. This is actually the third car that I have bought from Koons! It is Earl Jones and the dealership staffs customer service that keeps me coming back. My daughter and best friend both bought their cars there as well, based on my experience. We are all sold! Koons is the place. I have dealt with other dealerships in the past, but Koons puts them all to shame. They really care about their customers and ensure they are satisfied. Ask for Earl, hes top notch!

Robert Hemmer

Jul 29, 2015

Came in for a oil change and they got me in and out in no time.clean and spacious waiting area.

VA Buyer

Jul 27, 2015

It was a pleasure working with salesman Bakary Darbo. Bakary is top notch, and the finance personnel were excellent as well. On the other hand, it was difficult working with sales manager Joshua Estrada, who made the buying process uncomfortable with his unprofessional attitude. Customers deserve better from managers at Koons.

Sheila Bowman

Jul 22, 2015

I just bought a 2015 Chevy Cruze. I love this car! I always have a great experience at Koons Chevrolet in Tysons. My salesman Earl always aims to please. He tries his best to get you into a car withithin your budget. The General Manager is personable and hands on, the finance person was low pressure while giving you options. Great experience overall.

Basil Yauger

Jul 15, 2015

My A/C suddenly stopped blowing cold air. I called Bill Appeal at Koons and he scheduled me quickly for service and I needed a new compressor and Bill was able to get it same day from another dealer [he had none in stock] and Walt [Corvette mechanic] did a superb job in replacing the old with the new. The A/C will now run you out of car on lowest setting. Good job by Koons.

Jose Marin

Jul 15, 2015

keep up the good work.....................................................................................................................................................

William Gill

Jul 15, 2015

I had recall work done. Your team got my information in a timely manner and quickly got the work done, much sooner than I expected. Well done.

Regina Fullen

Jul 15, 2015

Steve Waldron is a great service advisor and provided great service to me in the repair of my vehicle! !!

Michael Thompson

Jul 15, 2015

Travis Fredrick did an outstanding job getting us into the right vehicle for our family. We purchased a car one day but decided later that night that it was the wrong one. We called Travis the next morning and were in another vehicle that afternoon. Both he and the finance department were super easy to work with and ensured that everything was done as simply as possible.

Kirby

Jul 14, 2015

Mark Gomez worked with me on replacing my 2011 Enclave with a new 2015 Enclave. I wanted one without the video screens in the headrest of the two front seats. Not exctly what they ordered at the dealership. There were none in inventory so he hunted for the car I wanted at other Buick dealships in the region. In no time he was able to locate it and it was delivered a few days latter. Exactly what I was looking for and Mark made the experience a real pleasure. I left feeling like I got what I wanted at a price that was really good. An excellent salesman with a knack for understanding what I wanted and making it happen. Good job!

Christopher Taylor

Jul 9, 2015

I was greeted and given a timeframe for the work which the dealership actually beat! All interactions were friendly and helpful

Katherine

Jul 9, 2015

Everyone was friendly and professional; I sincerely appreciated being greeted and helped as soon as I walked into the showroom. Umar did a great job finding me the right car and making sure I went home with it. No complaints at all!

Sean

Jul 9, 2015

I came in to Koons to buy a car for my wife and Mark Gomez was an incredible salesperson. We test drove several cameras to find the right model and we sat down and custom ordered a vehicle with all the options my wife wanted. Throughout the whole process Mark explained every detail and helped me get the perfect car for my wife. Thanks Mark!

Bill in NVA

Jul 8, 2015

The buying experience at Koons was as professional as I have ever seen. Mark Gomez provided knowledgable and efficient sales support. We completed the buying process in record time. He is a credit to the dealership and the GM brand. See him for a painless buying experience.

James Wilson

Jul 8, 2015

The Service Dept at Koons in Tyson's is the best! Great attitude, great customer focus, and always a great product. Special thanks to Bill Appel, who who takes "quality service and customer attention" seriously. Thanks

Vanessa Petgrave

Jul 7, 2015

I had my first new car buying experience at Koons. I had purchased two used cars prior but the experience paled greatly to my experience at Koons. My salesperson, Mahamane was patient, courteous, and very knowledgeable. He even took time after my purchase to explain all the features of my Camaro to me. Even when I met with the financial manager, he went above beyond to ensure that I received an excellent deal. I look forward to my next experience when I trade in my 2015 Camaro for the 2018 Camaro :)

Andy

Jul 6, 2015

I just bought a brand new Acadia SLT from Koons and couldn't have been happier with my overall experience at the dealership. The facilities at the dealership are spotless and even included a small area where my kids could play while we test drove vehicles. Dave Sawyer and his team were experienced professionals who knew the answers to every question and provided objective advice without any of the pressure tactics you might find at other dealers. I was very happy there and expect to be going back for future purchases.

John Mcgrath

Jul 3, 2015

Prompt service, even without an appointment. Issue resolved quickly and fairly. There's a reason this service department has the AAA seal of approval, and it's the kind of treatment I get whenever those unexpected things happen and I need sudden service!

Katherine Freeman

Jul 2, 2015

Very happy and appreciative of the service team taking my comments and concerns seriously. What I thought were small things that I probably shouldn't bother with turned out to be something after all.

Lee Ann M.

Jul 1, 2015

Larry Kessler was my Sales Manager at the Tysons Corner/Vienna Koons location and he was outstanding! He gets a 10+ rating in my book in every respect. From the initial meeting outside of the showroom to the car overview/test drive to the pricing discussion. The best buying experience I've had in 30 years of purchasing cars. Would highly recommend both Larry and the Koons Dealership to anyone looking for a new vehicle. I got a Buick Encore and absolutely love it! Thank you, Larry and the Koons Team:-). Lee Ann

Jasmine Howard

Jul 1, 2015

The entire experience was excellent and quick. The staff was very efficient and I was in and out with no issues.

Bonnie Sanders

Jul 1, 2015

My car needed to stay in the shop for almost a week. koons provided a rental car and kept me updated multiple times throughout each day.

Robert Brown

Jun 29, 2015

This was definitely the best experience I've ever had in buying a new car. Dave Sawyer was professional, efficient and very respectful of my time. This was not the first car I've bought from Koons and it will certainly not be the last!

FamilyofFive

Jun 28, 2015

Mark Gomez is easily the most knowledgeable salesman that we came into contact with during our shopping process. We visited several dealerships in the DC Metro area over the course of a 2-month process. Mark's knowledge of the cars was unmatched. Aside from that, he was never once pushy or annoying in a typical salesman kind of way. It was truly a pleasure to work with him!

Ronald Yelverton

Jun 25, 2015

I really appreciate the service that I receive at Koons,my service advisor Bill Appel is the Greatest. I've purchased 3 vehicles from Koons and thinking of my 4th they are Great and the dealership is not even in my neighborhood

TJ Kollison

Jun 24, 2015

My experience was SEAMLESS, thanks to Manager Robert Magan. He placed me in the hands of one of his best salesmen, Bakary D., who listened, was courteous, and made my experience a no hassle, no haggle, happy one. Thank you Robert Magan! I am HAPPY!!!...TJ KOLLISON - GMC 2015 Terrain Denali...

Alberto Ortiz-camacho

Jun 24, 2015

Every part of the sale and dealership were amazing

Jim Hartner

Jun 24, 2015

Bill Appel was easy to work with. He was honest about timing and was pretty accurate on cost.

Disappointed Jeep Ownder

Jun 22, 2015

Spoke with four people and left one voice mail over two days and not one response.

Ellen Johnson

Jun 21, 2015

On the recommendation of a friend I reached out to Koones Dealership and Salesman Earl Jones. Mr. Jones did not disappoint, true to his reputation he provided a great buying experience. He asked what I was looking for and my budget. I explained that I am a widow, retired with a fixed income. He took me through the application process. We agreed on a new Cheve Cruze. I was approved and the car was delivered in a few days. I appreciate the professional and curtious service I received from Mr. Jones and the team that delivered the car to at my home.

Donald Celata

Jun 17, 2015

very professional, responsive and considerate. Travis was very helpful, understood our needs and respected our wishes not to be there all day.We changed our minds a few times but he was very patient. It was a pleasure doing business with him

Michael Coleman

Jun 17, 2015

Everything was beyond perfect, as always. The dealership worked as fast as they could to resolve a warranty issue for me.

Sherman Callis

Jun 17, 2015

i called on the way home after work and was able to get appointment in mins i arrived and was taking care of with no problems....i was told a hour in a half wait but was out no longer then 45 min overall great service

Teresa D

Jun 17, 2015

Courteous prompt service as service rep met me as I drove in. He told me what service entailed and how long it could take. Check out was a breeze.

Wanda Delarosa

Jun 17, 2015

My customer service man Bill was great. Mr. Bill keeps me info at about my car.

Kenneth Boehmer

Jun 13, 2015

Daniel Sidzina was very professional and patient while I evaluated various models and options. No pressure whatsoever! Daniel created the best new car buying experience ever!

Carlos Sanchez

Jun 10, 2015

I called for appointment and get the date for service when I need it. then they serviced the car and gave me a call when it was ready. I found that they did what I was expecting and on time.It was a good experience.Thank you.

Donna Carlson

Jun 10, 2015

MICHAEL KALMAN IS A CONSUMATE CUSTOMER SERVICE PROFESSIONAL---YOU ARE LUCK TO HAVE HIM

Gerald Nathe

Jun 10, 2015

Staff friendly and competent. Work done as requested.

Earl Jones

Jun 10, 2015

Steve Waldron is a true Professional 100% all the tume. He is very attentive, keeps you informed as to what's going on with your vehicle and when it expected to be completed..I referred all of my friends and clients to him. Thank You Steve you are a wonderful person and true professional...keep up the great work..

John Young

Jun 6, 2015

I brought my car in for a recall item repair. Although my appointment was for 10:30 AM, they were able to start work on my car at 10:15. The job was completed promptly, it was explained to me thoroughly, and I was treated with courtesy. My brief experience was excellent.

James Hirt

Jun 5, 2015

It baffles me when you have an appointment it still takes an hour and a half to change your oil.

Dale Levin

Jun 5, 2015

It pays to do your research whenever you have car troubles. Faulty fuel level assembly caused fuel gauge to read empty even with a full tank of gas. Internet research on the issue revealed it was a known defect by GMC. Used online chat with GMC rep and determined the work could be done under warranty after confirming the defect. Did another online chat with KOONS customer service rep and then dropped car off the next morning. Did not actually have an appointment, but the car was done the next day. No charge for the repair. One happy customer.

Manny

May 28, 2015

Had an Excellent experience getting my vehicle serviced over at Koon's Tyson Corner. From the time I drop the vehicle off to the time I went to pick it up. Kudos to Jimmy.JonesatKoons.com.. Ask for him and you will not be disappointed..

Cheryl Thornhill

May 27, 2015

I had a very pleasant experience and hassle free. Mahamane Laouali Hamidou, the sales consultant i was working with made my purchasing process easy and made sure that i came out with the vehicle i wanted at a price that i could afford. I will recommend the dealership and Mahamane to friends and family that are interested in purchasing a vehicle.

Laurie Blackwell

May 27, 2015

Everything went very smoothly would recommend to family and friends

Alan Weinstein

May 27, 2015

I have bought alot of vehicles in my 72 years and this experience was wonderful and actually a pleasure

Roxanne Fritz

May 23, 2015

Great service every time and my top choice for my 2010 HHR LT repair and maintenance needs.

Kevin Sites

May 21, 2015

In searching for a replacement vehicle to replace my 2008 Saturn Aura that has 366000 commuting miles to Fairfax from West Virginia every day...I was comparing the Toyota Tacoma along side the new Chevy Colorado. I sent in a request for information and stated what I was looking for in a small truck, my travelling situation, and options for buying. I was contacted by Mr. Travis Fredrick and found him very knowledgeable as he found me exactly what I was looking for in a new small truck. He explained himself very well and provided me the assistance that I needed and requested for my new truck purchase. Everyone was very pleasant and friendly. I love this truck and I love Koons Tysons Chevrolet and look forward to doing business with them in the future. Thanks,Kevin S. Cabins,WV

Jarhead6

May 21, 2015

Service was great. I dropped off my vehicle in the morning for some unexpected repairs. Friendly and helpful service rep kept me updated throughout the day regarding the nature and cost of the repairs. I will definitely return.

MFiler

May 20, 2015

Corvette Tech and timely service were great and expeditious!

Kenneth Melley

May 20, 2015

A very prompt and attentive service has been and continues to be my experience with Koons. I have a 2014 Chevy Impala that I bought at Koons and I am very satisfied with the purchase.

Daniel Mcglasson

May 20, 2015

I was 100% satisfied with both the service and with Bill Appel, my service manager.

Linda Kapatos

May 20, 2015

My representative was very nice.Went in for a recall and it took longer than expected I was given a rental carVery pleased with everyone. L.Kapatos

Craig Stevens

May 16, 2015

Hello Koons Chevrolet Buick GMC Family, I just wanted to send a note regarding my recent buying experience at your dealership that began on Thursday May 7th with my first visit and ended on Monday May 11th. I arrived on the lot in my 2007 Dodge Durango that was also purchased from the Koons family ( My Fourth Koons Vehicle ) and was greeted by salesman Arsalan Kuchikali. Arsalan greeted me and made me feel comfortable right away with his professional attitude, he was well dressed, polite and helped make this a great buying experience. I was looking to trade in my vehicle for a used but newer vehicle and Arsalan found me a 2010 GMC Acadia that fit my needs and let me take it for a spin before talking numbers. We ended up realizing after running the numbers with Robert Magan who was also great that purchasing a used vehicle would not get me the value for my trade in from the banks. I ended up returning to the dealership on Monday May 11th to look at a new vehicle and once again Arsalan after spending as much time as needed found me the perfect car. He worked with Todd Ashline and scoured the lot for a vehicle that would me my needs and my budget, When Arsalan pulled up in a blue 2015 Chevy Traverse that was the one. We took the car for a spin and he went over every detail and thoroughly explained all the features along with a tour of the dealership and all departments that I would need to see. We sat down to crunch the numbers with Kelli Dyer in finance ( who was also great ) who made me feel very comfortable as we made the numbers work for my budget. I was surprised how smooth everything went even thought it is always a long process but Arsalan and Kelli found every available discount and explained each offer courteously. I ended up signing the papers for my new car late at night, well past the end of Arsalans normal day but he stayed with me until every question was answered and I was all done. John Gribbins helped wrap everything up and get me on my way home with what I consider one of the nicest cars I have ever owned and I had an outstanding experience. I have purchased 13 vehicles in my life and this was by far the most comfortable, professional and friendly experience and I will be recommending your dealership. I have been self employed in my own business for over 25 years now and have very high standards and Arsalan and your entire team exceeded all my expectations with a smile. I had such a great buying experience and I look forward to coming back again in the future for a sixth Koons family vehicle and feel comfortable it will be just as good. Thank You Craig Stevens Herndon, VA.

Esther Pena Guerra

May 14, 2015

was amazing this is my first time that i have a good experience buying a car and was sooo nice the staff especially mr juan i thinking in change my other car and as soon i decide his the first person that i will call.

Robert Pitulej

May 14, 2015

Larry Kessler was outstanding - after about a 10 minute conversation he took us right to the car that we ended up leasing. Very efficient. Deal did WOW us!

John Zuczek

May 14, 2015

The sales people where very friendly, made the transaction very easy with no sales pressure. I will tell my family and friends about my experience and will recommend Koons Tysons Chevy.

JL3

May 13, 2015

Prompt and knowledgable service, excellent service reps

Greg warren

May 13, 2015

Had issue with a power seat they took care of it right away while I waited

Richard Springer

May 13, 2015

I took my Camaro ZL1 in for a routine oil change and some minor body repair. I anticipated the cost of the body repairs to be approximately $400.The shop manager called me and asked if it would be OK to try and buff out the mars rater than repairs the bumper. He told me it would only cost $84.00 if it worked.I received a call stating the car was ready and headed off to pick it up. I was shocked to find the bumper in pristine condition with an invoice for $84.00 Kudos to Koons!

Tiffany

May 13, 2015

Mike took great care to get the recall fixed correctly and quickly. The shuttle driver was courteous and safe.

Warren

May 9, 2015

Not only did you get started on my car early, but you even washed and vacuumed my car! Wheels were so sharp that I thought I got a free detailing job! Thanks again for the right level of service so that I wasn't forgotten nor overwhelmed for too much. Looking forward to my next visit!

Leondra

May 9, 2015

I came in for an oil change. Jimmy Jones (Service Advisor) was friendly, and advised my of the current specials. I got a good deal and excellent service. The whole process from making the appointment to driving out the door was quick, easy, and friendly.

Allen Wild

May 6, 2015

This is the fifth car I purchased from Koons, so that says something in itself. Salesman was knowledgeble, helpful and not pushie.The LaCrosse seems to have everything we were looking for especially the heads up display which we had on our LeSabre. Still need more time to understand and operate all the features. Only disappointment is that we didn't get the amount we believed the trade-in was worth since the LeSabre was in excellent condition so the convenance of the trade-in cost us about $2,000

Hung Le

May 6, 2015

Very helpful and knowledgeable sales representative. Thank you.

TSweeny

May 6, 2015

So professional! They keep you updated with phone calls and emails! Made my life easier! Great job!

John & Elizabeth Alter

May 6, 2015

I first used "JKJ" Chevrolet back in 1983 when I was working in Tysons. Since retirement (1997) we moved to Florida, but a son lives in Vienna. So when we visit and need reliable Buick service we come to Koons. Your operation is first rate -- and I always enjoy your snack bar while waiting on your excellent and friendly service.Out of curiousity, when will you sell your property for condos?

Lucinda Marshall

May 6, 2015

my Brother found the Dealer on line, He said the price was great not to pass it up, so We called Chris at Koon"s Dealer ship, just over the phone Chris was very helpful and pleasant, you don't get that any more in the US .SO with the price of the SUV and the help over the phone I made a decision to buy the car from Koon's.Chris is a great Salesperson who went out of his way for me when I was runny late . he waited for me and my brother. so thanks again it feels good to know that here is still pleasant people in customer service in the USA.

Craig

May 6, 2015

Excellent customer service, let me know when the parts were in stock to do the warranty work and washed the car when it was completed.

Allie Chamberlain

May 6, 2015

Staff was courteous and timely. They even drove me back home and picked me up when the car was ready.

Rob W from NoVA

May 2, 2015

I was looking for a price for my trade-in when I visited Koons CBGMC of Tysons Corner, Virginia. Rick Mammadov worked with me to provide a quote. He was polite, engaging, patient, and informative about the numerous new vehicles he showed me while I waited. Had I been in the market to buy a new GM product, I would have insisted on staying with Rick through the entire process. After I left, he was very professional and timely in his follow-up.

larry spilman

Apr 29, 2015

I've been dealing with Koons since the '80's. its all been good

Landis Bieke

Apr 29, 2015

Very professional and impressive service that began when I madethe appointment and received the very prompt response.The service advisor kept me apprised of the work that needed tobe done. The work was completed in a timely manner, and I wasimmediately contacted when the car was ready to be picked up. The complimentary car wash is a very nice touch!The woman on duty who took my credit card was very friendly.The gentleman who brought my car to me in the service bay had a big smile on his face.A very positive experience when often times these service experiences can be a major hassle.Sincerely,Landis Bieke

Amy Micholas

Apr 23, 2015

It was all good:). .

JuanieBe

Apr 23, 2015

I called dealer and provided requirements of car I was looking for. I received a call from dealer asking me to stop by and check the car. I received pictures and information about the car (including pricing). I knew what I was getting before visiting dealer. Very easy buying process.

Brook

Apr 22, 2015

I started working online with My rep, Jim a week before my visit to Koon's. Not only was Jim great over email communication, hew assist as great in person. His manager was pretty friendly and easy to work with as well! I showed up with my two young kids. I'll start off by saying, the staff was welcoming,and the facility has a nic, clean play area for the little ones. The entire buying process was super smooth. Our finance manager, Kelli deserves kudos also for her fast and friendly service. I've purchased many vehicles, but hands down, when I took delivery of the vehicle, Jim did the best overview I've ever received. The staff here was clearly, very knowledgeable about cars (including competitors) and were very fair with my trade.

Ellen Brooks

Apr 22, 2015

my only regret is that the first time fluid was lost on a recall product the pump wasn't replaced, I know how damaging fluid loss is. It was like I was a weirdo to have asked when the wording of the recall notice specifically said where the fluid loss would occur. This last experience I felt treated like a rational human with serious concern.

John Reilly

Apr 22, 2015

Larry Kessler, our sales consultant, is knowledgeable, helpful and courteous. He patiently responds to our every question and follows up on commitments. Our Impala is gorgeous and abundantly equipped with new technology. As our first new car in 13 years, we will be some time in getting to know its features and it is a comfort to know that Larry is there to help as we tweak the settings to fit our needs. We look forward to many years of happy ownership, serviced by your dealership.

Mark H

Apr 22, 2015

Bill Appel at Koons and the repair staff provided top-notch support.

Pablo from Hillandale Silver Spring, MD

Apr 20, 2015

I purchased a new 2015 Chevy Sonic LT Hatchback from Koons Chevy, Buick, GMC. Dave Sawyer was excellent in helping me with the purchase of my new Sonic. I'm really enjoying my new Sonic. The whole process went very smoothly. So if your in the market for a Chevy, Buick, GMC. Don't hesitate to visit Koons. I look forward in using there Service Department in the near future.

"Rich"

Apr 19, 2015

Gas Filler Solenoid mal function and Oil change. Replaced in a short time - less than 2 hours - and I was on my way. Works fine now.

Frosty

Apr 19, 2015

Very pleased with this dealership. Will return for services and new cars when needed.

Rwlaird

Apr 17, 2015

Our sales consultant, Arsalan Kuchikali, was very helpful and friendly to work with. He took care of all our concerns and went out of his way to make sure our family was comfortable shopping there. He is a very genuine and friendly person. We enjoyed working with him and getting to know him.

Paul Shanahan

Apr 17, 2015

My Salesman, Mandou, was professional and courteous and he continued to go the extra mile to get me where I needed to be. If you visit there then I highly recommend that you ask for him! The same is true of the management staff of Joshua Estrada and Brian Murray. I have shopped here on dozens of occasions and the price, professionalism and experience is always top shelf. I continually and enthusiastically recommend this dealership to anyone looking for a new or used car. I personally guarantee that they will receive the very best in care!

Bonnie Sanders

Apr 15, 2015

The staff was friendly and my appointment started on time and ended when they promised. They came in halfway through my appointment to let me know how things were going which was great.

Melissa Anderson

Apr 15, 2015

We had an issue with our GMC Terrain that was covered under the power train warranty. Our service guy, Steve, was extremely helpful and accommodating. When we had to take the car back after the problem was fixed, because the check engine light came back on, Steve again was extremely helpful and even offered us a loaner car if ours had to stay overnight. Turned out it was a quick and easy fix second time around and we were out the door within 20 minutes with our car. This type of customer service will keep me coming back!

Robin Pena Brown

Apr 9, 2015

My car salesman (Jonathan) was very very professional, pleasant and and knowledgable about the Buick Encore, and more importantly; he actually listened and heard what my budget limitations were. I also experienced a very professional and pleasant exchange with the Finance officer (Wayne Chase), who offered me a little extra on my warranty. I also had the pleasure of meeting the Manager, John, who took the time to say "thank you and congratulations" at 9:00PM as he was leaving the office! Great Great staff that I will be sure to recommend should anyone I know be on the look out to purchase a Buick!!

Gale Ragland

Apr 9, 2015

The service was quick, convenient. The personnel were very polite and explained everything about the condition and care of my car.

Earl T Jones Jr

Apr 8, 2015

I recently visited Koons of Tysons Corner Service Department and I had a Great Experience dealing with Steve Waldron my Service Writer.. He is Fantastic person to work with. He took my order of what I wanted to have done and followed to the "T".. He also advised me of some other things that I need to have done in the future... He kept me informed along the way and he also called me once my vehicle was ready and the work was done .. I will be recommending everyone to come see him because he is truly a professional 100%...

Beverly Raudenbush

Apr 8, 2015

Though the best offer I received from the salesman was not near what I expected - especially for my trade in - with some haggling and supervisor intervention, we came to a better, but not final deal. Then because of my federal credit union membership, a bit more was deducted and I drove away in my Encore. I am very happy with the car and as soon as I learn all of its gadgets, I'll be even happier with it.

Earl Jones

Apr 8, 2015

I recently visited Koons of Tysons Corner Service Department and I had a Great Experience dealing with Steve Waldron my Service Writer.. He is Fantastic person to work with. He took my order of what I wanted to have done and followed to the "T".. He also advised me of some other things that I need to have done in the future... He kept me informed along the way and he also called me once my vehicle was ready and the work was done .. I will be recommending everyone to come see him because he is truly a professional 100%...

Rory & Marie

Apr 8, 2015

My wife and I were travelling through the Virginia/DC area, and experienced a serious technical issue with our 2009 Pontiac Vibe. Online reviews led us to Koons, where Steve and his team found the time, despite a fully booked schedule, to take care of our service needs and get us back on the road to Ontario. Thanks very much to Steve and the technicians at Koons of Tysons Chevrolet Buick GMC for their efforts - very much appreciated! Though not from the area, I would not hesitate to recommend Koons of Tysons Chevrolet Buick GMC. Thanks again for a truly refreshing service experience!

Ryan Shanahan

Apr 8, 2015

There was no haggling, everyone was honest and very knowledgeable about their vehicles and their competitors. The whole Koons' team did everything they could to make the car buying processes easy and affordable.

Marc Friedman

Apr 8, 2015

Another great experience from the corvette team. They got me in when I wanted, pointed out I had a recall an did the work at the same time.

Ron

Apr 2, 2015

Service advisor, Michael Kalman, does a great job. Keeps me informed of status and complete service on time.Thanks!

Orso Biondo

Apr 1, 2015

I had my Buick Enclave serviced at Koons. The Service was quickly done, less than an hour, and turned out to be cheaper than I expected. Great staff gave my a very nice experience.

Curtis Hamilton

Apr 1, 2015

Impressive! In and out in less than an hour. Regular maintenance, oil change and lube, tire rotation, and factory recall correction. Impressive!

George & Betty Holland

Apr 1, 2015

My wife got her car from a other Cheving dealer, but they wanted more to repair her car. My service manager Patrick got all items done in one day, plus repaired a recall item and a warranty. Great job.

EJ

Apr 1, 2015

Important for you to know that Bill Appel as the customer facing representative is fantastic. He did a terrific job keeping me informed and offering suggestions. Work was done on time and correctly. Easy after hours drop off and immediate next day confirmation of the work order was impressive.Thanks!

Patricia Nathe

Apr 1, 2015

The staff was very helpful. The work was done in a timely fashion. And the end transaction was handled quickly and efficiently.....and courteously.

M O of Virginia

Apr 1, 2015

I went to have a service recall addressed based on two letters I received. Koons Chevy Service was timely for my appointment and was accurate in their assessment of amount of time the covered service call would take. Koons Chevy Service is reliable and professional.

Lessie Carmichael-Dew

Mar 27, 2015

This was such a pleasant experience! The Salesman, New Car Sales Manager, and ALL the employees I engaged were pleasant, helpful, friendly...and the list goes on! I would HIGHLY recommend this dealership to family and friends.

Dana Paquette

Mar 26, 2015

I took my 2013 Silverado in for it's yearly safety inspection and emissions test. I was in and out in no time and treated well by everyone there.

Ron

Mar 26, 2015

I have had my 2015 GMC Yukon XL for almost a year. I am completely satisfied with my experiences with this location. My Service Advisor, Michael Kalman, is the best. I definitely would recommend this dealership for sales and service.

John Karmire

Mar 25, 2015

I arrived at the dealership at 20 minutes before 8 on a rainy Friday night. I drove out in a brand new Malibu with 4 miles on it in two and a half hours. Kudos to Jon Onuegbu and Max the finance guy. Courteous and professional. They stayed late to get the deal done! Right car right price right now! I haven't bought a new car in over 10 years, these guys made it easy. Thanks to the team at Koons Chevy!

Robert Hemmer

Mar 25, 2015

Very good! I purchased a GMC Serria 2014,I've had this truck now for a year and a half now and I like the truck.

Robert Nicholson

Mar 25, 2015

All maintenance was complete in a timely manner. Mr. Bill Appel was tremendous in getting the vehicle serviced and return to me in a short amount of time. Thanks, V/r Mr. Robert Nicholson

Donald Ostberg

Mar 25, 2015

Background story - I have been a longtime Honda customer (15 plus years) and recently a first time leasing customer of theirs. My Honda lease was about to expire and I went to my local Honda dealer expecting to be treated like a rock star. I kept the leased vehicle in EXCELLENT shape with the miles were 13,000 below the lease cap. My Honda dealer didn't appreciate me as I expected and made me a HORRIBLE new lease offer on a new vehicle. Needless to say, I was hurt and disappointed. More background story - I am celebrating my 50th birthday this year and my wife decided (as a birthday gift) to allow me to purchase my dream car. So the story begins. I always wanted a new Camaro and based on my extensive research, I couldn't really afford one. I was beginning to settle on a used Camaro when I met Jay Jarvis and the Koons organization.Jay and Koons showed me that I can afford a new 2015 Camaro. The Koons team from start to finish were excellent, professional and a pleasure to work with. To drive this point home, you have to understand that I drove 135 miles south to complete this deal. The 135 mile north to return home with a big smile on my face. As I said at the beginning of my story, I form LONG TERM relationships with my car dealers and the Koons family has proven to me that they do too. I look forward to a long and enjoyable relationship with the Koons family.THANK YOU Jay and the Koons Family!Don OstbergNew, Happy, Proud 2015 Chevrolet Camaro Owner and Koons Tysons Chevrolet Family Member

Morris Barrie

Mar 25, 2015

This was a quick, efficient service call for a Saturday morning.

Debra ( First Name Only, Please ) Riddlebarger

Mar 24, 2015

I traveled out of state to purchase my 2015 GMC Terrain, because I found the best price at Koons Tysons Chevrolet / Buick / GMC. From the first initial phone call to the final transaction, Earl Jones & Jay Jarvis were so helpful, knowledgeable, and courteous in meeting my needs, which made the entire process a pleasurable expierence. I rate those fellows & Koons Tysons Chevrolet / Buick / GMC dealership FIVE out of FIVE STARS & Love my GMC ! ! ! Thank you ~ Debbie

Taylor

Mar 23, 2015

My husband and I had an awesome car buying experience when we purchased my new GMC Acadia. The customer service we received from our sales consultant Earl Jones was so exceptional that when my husband decided to purchase a new car, Earl at Koons of Tysons was our only choice. We called Earl with a long list of specifications on the vehicle we were interested in. He called us right back to let us know he found the perfect match, everything we asked for was there down to the color and the trim. Earl even had the car parked at the front door when we arrived. He walked us through the whole sales process, answered all our questions, and ensured we got all the discounts we qualified for. His General Sales Manager John Gribbins worked with us to come up with a fair price for our trade-in vehicle. He also worked with us on the pricing of the new vehicle. Their only goal was to make sure we were completely satisfied with our purchase. Anything they could do to make the process easy and enjoyable they did. Theres no better team to work with. Earl and John took care of everything, all we had to do was go to the finance office and sign the paperwork. Even our finance officer Al Rodriguez was awesome he had everything ready. He went over the contracts and got us out quickly. If youre looking to purchase a vehicle and want exceptional customer service go to Koons of Tysons. Ask for Earl Jones and youre guaranteed to have a great car buying experience.

Hanh Margand

Mar 21, 2015

I've had nothing but great experience with the service department dealing with Michael Kaulman's team. Being a female sometimes you feel very intimated going into the service department but Tysons chevolet has made me feel very comfortable. Has always been honest and great customer service. Definitely will recommend this place.

bri

Mar 19, 2015

I drive more miles than most people, which means my complimentary maintenance package expired sooner than I wished. As a courtesy, I was given a free car wash /vacuum, which I really liked.

Doug Rolston

Mar 18, 2015

I purchased my 2011 Buick Regal (new) at Tysons Koons in the fall of 2011 and have driven it for 62,000 miles. Amazingly, it still has the original brakes and tires. With the exception of a couple of oil changes, I have had all service completed at Tysons Koons Typically, work is completed promptly with no issues. It is inevitable that in four years there will be isolated issues. What has impressed me the most is that (when issues have occurred), the service personnel are always very honest with me and issues have been resolved as quickly as possible.

Anthony Everette

Mar 18, 2015

Service was quick and efficient. The advisor talked to me after the initial check of my vehicle and told me what recommendations they had. Once I gave consent, they completed the service in less time than originally quoted.

John Rush

Mar 18, 2015

Scheduling was easy and scheduler checked for recall parts in stock before finalizing.Service manager kept me informed throughout the process as work was done.Convenient pick up time.Volt technicians provided thorough check on all that I asked to be done and more.I am totally satisfied.

KyleP

Mar 11, 2015

I was very impressed with Koons of Tyson's Corner. All of the employees were very helpful and a special shout out to James Nguyen. He is a fantastic salesman. Very professional and respectful.

John Young

Mar 11, 2015

Excellent service, done promptly and on time. The car runs better and I feel everything was done properly

Adel

Mar 11, 2015

Good dealer and good price , the dealer make for costumer everything

William Rivera

Mar 11, 2015

Steve was very helpful. He directed the mechanic to replace my tire in about 40 minutes. I was back on the road at 8:50 having arrived at 8 on a snowy day.

Richard Davis

Mar 6, 2015

Superb service!! This is really silly that I have to submit 50 characters!at!! I stated Superb service now don't make me take it back.

Anthony Orlando

Mar 4, 2015

ALWAYS RECEIVE PROFESSIONAL AND COURTEOUS SERVICE.

Anne K.

Mar 4, 2015

Bill Appel has been my service representative for three generation of cars. He's the absolute best - professional, communicates well with me and does a good job explaining what must be done and why. I trust him implicitly.

Gerald Weigand

Mar 4, 2015

Responsive; little wait time; excellent service advisor. Disappointed car wasn't washed.

John Hefferan - Buick fan

Mar 3, 2015

I have purchases cars from Koons for many years. They have a great inventory, friendly staff, and a great service department.

Claudia Mccullough

Mar 1, 2015

The service personnel was courteous and extremely professional. Superb service!!!!

John Koons

Feb 28, 2015

Very quick, easy process. Matt in service was great! Highly recommend the Koons team!!

John Coppola

Feb 27, 2015

the best service place ever. So easy to buy a car with koons prices they give you trhe best deal up front so you dont have to haggle. Also its not an all day ordeal

Crystal Curran

Feb 27, 2015

As always, the service was excellent and complete. I will buy my next Buick at Koons which will be my 25th Buick. I highly recommend Koons to those seeking to buy cars. Keep up the Good work and thank you Steve and Dave.Sincerely,Crystal

George Holland

Feb 26, 2015

I was very happy with my repair work on my GMC Acadia. My service Adviser Patrick was on top of all work done on my car. I told him of my bad service report from last service. He did a great job and his repair team did a great follow upon my car.

Jonathan Baker

Feb 26, 2015

good price and helpful staff. dealership has a large selection to choose from.

Lalita Seshadri

Feb 19, 2015

Our salesman, Mark Gomez, was superb. Zero pressure, highly informative and very personable. I highly recommend him as a salesman who can be entrusted with guiding your purchase of a Koons' vehicle.He was polite, responsive, and gave us information with no pressure. If all of the sales force had his demeanor, you would be a five star dealer with all of your customers.

Honey Walter

Feb 19, 2015

The service department at nights is managed by Michael and he and his crew are top notch. They are knowledgable and provide excellent service at a fair price. They also offer military discounts. I highly recommend them.

Derek Koenig

Feb 18, 2015

We came to Koons with very specific needs. Our salesman, Dave Allen. could not have been more helpful. He located our car and had it shipped to Koons Tysons before we even showed up. He knew we were in a rush and got us out of there as quickly as he could. Every question was answered, every need addressed, every concern taken care of.

Richard Sawaya

Feb 18, 2015

I trust Bill Appel's judgment about the maintenance of my 2004 Chevy Colorado completely. As to quality of repairs; that is not applicable, as who can say? I will say that the truck runs very well, after ten years and over 100,000 miles.

Jack Albert

Feb 18, 2015

I was a first-time customer at the service department and was very pleased with their courtesy and efficiency.

Linda T

Feb 13, 2015

My husband and I had the best experience we have ever had at a car dealership. Our Sales Consultant Earl Jones was awesome; he was so helpful and patient. He answered all our questions and took the time to show me all the features that came with our new vehicle. He even helped me set up most of them. He is truly a genuine and caring person, his only concern was making sure we had a great car buying experience and received the vehicle of our choice with minimal effort on our part. Everyone we had contact with at Koons of Tysons from the Sales Manager Jay Jarvis, the Finance Manager Kelli Dyer, to the parts department all treated us the same. They went out of their way to ensure we were happy with our purchase. Anyone looking to purchase a new or used vehicle with no hassle Koons of Tysons Corner is the place to go. Ask for Earl Jones and you will always get the VIP treatment.

Angela Baker

Feb 12, 2015

The dealership has always taken good care of my Cruze, from purchase to the regular maintenance and manufacturer vehicle installations that I have scheduled. The service staff are always professional and courteous and they keep me informed of the stages that my car is at during the service appointment, and notify me when it is ready for me to drive away. Everything is taken care of.

Joseph Cross

Feb 11, 2015

My experience with Koons' Service Department is on of the primary reasons for my most recent purchase of a vehicle at their Jeep dealership. This is a well run professional organization. Work is completed promptly and completely.

Robert Rissland

Feb 11, 2015

Have been having my vehicles (2 Tahoes and a Yukon) serviced by Koons at Tyson's for over 20 years. Service has always been friendly, professional helpful and fast.

Jane Baker

Feb 11, 2015

This service I appreciated getting to know what was supposed to all be done on my vehicle based on the mileage and what was not done the previous time in order to be certain the maintenance is all completed on what's required and recommended for my Acadia. I certainly want the vehicle to last so that was important. I had wished I had remembered the mailed coupons to my house and maybe in the future you could figure out a way to have those electronically on my phone so that it could be a "show" on my phone OR bring it in. I missed out on saving money which is a bummer for me only but it would be something to consider.

Anthony Heider

Feb 7, 2015

Everybody was wonderful and willing to work with us in our buying a new Buick!

Soumya Mohan

Feb 7, 2015

I recently bought a Buick Encore at this dealership, where I was helped by James. It was one of the smoothest experiences ever. When we went in, we had no need to buy a car, we were just interested in potentially getting an AWD. James not only happened to find me the perfect car, he also managed to find me the perfect deal. He was not patronizing, or condescending, but instead was professional and helpful. When we talked prices with a manager, he even helped out by entertaining my cranky 6 year old! The car was freshly detailed and ready to go when we drove it out of the lot and I am thrilled with it. As a detroit girl, who has grown up driving detroit cars, I was thrilled to find a good car for a good price. Maybe not Detroit prices but definitely something that doesn't make me feel like I've been had. If not for James, I can say definitively that it wouldn't have happened. Thanks!

Scott Manfredo

Feb 7, 2015

I came in off the street and you took me right away. Service was quick and excellent!

Frosty Price

Feb 7, 2015

Purchasing my new Yukon was a pleasure ... great service, help and information. David Sawyer handled my order, processing and delivery exceptionally well and made sure every detail was handled correctly ... no hassle, no pain, very professional!

Margaret Yaroch

Feb 6, 2015

Travis Frederick made our sales purchase of a new Buick Enclave very smooth from start to finish. We drove over four hours to dealership, he had several vehicles awaiting for us to test drive and choose from. He was very knowledgeable of all features of the vehicle and specifications. I would return to purchase just to have him as our salesperson again! We own over four vehicles before this purchase and we are thrilled with our experience at Koon's!

John Ellis

Feb 6, 2015

As always, your team performed superbly. You definitely rate a "10."

Richard K.

Feb 6, 2015

Steve Wauldron was exceptional in taking of my service needs. Got the work done quicker than originally stated. Very satisfied with the service.

Debbie Somers

Feb 5, 2015

You do a great job with my oil changes and tire rotation. The waiting area is comfortable. The time was reasonable.

Reginald Johnson

Feb 5, 2015

Outstanding customer service and technical expertise lends itself to positive truck maintenance experience.

K Rehill

Feb 5, 2015

Excellent service while I waited. Comfortable, warm, clean waiting room. Good communication about needed service and cost.

Walter Calhoun

Feb 5, 2015

We got much more then we bargained for - including an amazing deal on our first brand new car! Our salesperson, Fares, was awesome and found us the exact car we were looking for!

Janet Allen

Feb 5, 2015

The buying experience was great as the staff was friendly, knowledgeable and helpful. I would recommend this dealership to anyone looking for a stress free buying experience.

John Leadmon

Feb 5, 2015

Koons GMC stepped up and corrected a problem even after the warranty mileage was exceeded. We appreciate the care we have received at this dealership.

Meme

Feb 5, 2015

David Sawyer's knowledge of statistics of the Buick Regals is outstanding. That helped me choose the car and model I wanted to buy. Since previously visiting two other dealership (not a happy experience), I was pleasantly pleased with my experience at Koons and working with Dave. Dave answered all my questions and even repeated answers to my same questions. He is very professional and I would recommend Dave and Koons to any of my friends.

Michele Bornholdt

Feb 4, 2015

service department is excellent -always thorough and efficient

ReNaye Rice-King

Feb 4, 2015

I received very bad service both times I went to my neighborhood dealership so I decided to drive some 30+ miles to the Koons dealership. Not just because I had a coupon, but because I wanted to see how the service was. The associates were courteous from the start. I came in to use my coupon and he advised me that the engine oil light was on. I decided to get the oil change. Instead of charging me for the oil change, he advised me that I had a warranty which made the oil change free. I really appreciated that. At my neighborhood dealership, I'm sure I would have been charged for the service. I definitely will return to Koons for my next service.

Robert Brice

Feb 4, 2015

very pleased with the service i get from this dealership.

Theodore Fredrick

Feb 4, 2015

On time, clean, excellent service, great new car. Highly recommended for anyone looking for a vehicle.

Delcenia Julien

Feb 4, 2015

While I am not pleased at all with the GMC Acadia that I have, I am pleased with the staff who service it. They are knowledgeable and patient.

ebass vette owner

Feb 3, 2015

I was kept updated about my car status and the team did a wonderful job...

Floretta T.

Feb 3, 2015

Mahamane Laouali Hamidou made my purchasing experience a breeze! He answered my questions and listened to my concerns. I am very happy with my purchase!

Barry

Jan 31, 2015

A little disappointed that my wife and I drove 75 miles to look at a vehicle and that was about all we were allowed to do. We called ahead, arranged a test drive, showed up and drive the vehicle, and then we were told to go home and sit on it. We said we were interested and wanted to look at the numbers, but apparently they didn't have time for that. No credit application, no "let's get you in that car" attitude anywhere. Very disappointed.

CD

Jan 31, 2015

Mr. Jones and Mr. Chase made my first SUV purchase stress free!

Frederick Greenwald

Jan 29, 2015

Great service in a very timely manor. I was in and out in record time.

Ronald Bernstein

Jan 29, 2015

My appointment was for 7:15 and got there early and went right in a little before 7 am. Greeted in my lane by aservice adviser and then car was moved for repair. Since this was a GMC recall visit for 3 different recalls and I was told over the phone when I made appointment that it would take approx. 3-4 hours. However,I was back on the road by 9 am. Needless to say I was quite surprised at the quick turnaround. Very clean waiting area. Thanks for the great service

Kevin Vaughey

Jan 29, 2015

The service department was very helpful with our needs and quickly helped us get our vehicle in for service. The repair was started promptly and had us repaired the same day.

Regina Fullen

Jan 29, 2015

Steve Waldron gave me excellent service. He kept me informed on the progress of my service. I was VERY PLEASED with the service I received.

jim46

Jan 28, 2015

Been doing business with Koons Chevrolet since 2008. Been there for warranty work and other service. Every experience has been outstanding. They WOWed me in 2008 and they WOWed me today. They know how to run a business and provide customer service.

Hanh Margand

Jan 23, 2015

Very trusted place to bring your car to! Michael Kauman's team has done a great job with taking care of whatever is needed on my vehicle in a timly manner. The customer service is outsatanding! Being a female it can be very intimidatng to walk into a service center but Mr. Kauman has made me feel very welcomed.

Donald Faulkner

Jan 17, 2015

I had a very pleasant experience. All of my options were thoroughly explained to me and all of my questions were answered.There was no pressure and I was very comfortable throughout the entire process. My sales associate took the time to set up all of the communication features and encouraged me to contact him if I had any problems. I recommend that any prospective buyer consider your establisment because of your professionalism and courtesy

Matthew Daimler

Jan 14, 2015

Bill continues to be great to work with and makes the experience as painless as possible.

Smitty

Jan 9, 2015

Have a 2011 Camaro 2SS. Set up the appointment on line with Koons. They confirmed the appointment, called the day before to check, and sent an e-mail to remind me. Wanted to get an oil change and have a recall issue fixed with the drivers seat. Got there at 7AM. Was immediately taken into the service bay. The service writer was pleasant and professional. The work was accomplished and I was out in one hour and fifteen minutes. Nice personnel and great service. See you next time. Thanks

KAfshar

Dec 13, 2014

Mr. Wauldron provided an excellent service to me on 12/12/2014. His excellent professionalism should be exemplary for others. He took his time and explained what exactly needed to be completed in my care with highest level of care for the safety of me and my family. I wish him the very best and happy holiday. Warmly, Kamran Afshar

Bob from Dumfries

Dec 2, 2014

Dave Sawyer was an easy salesman to work with as well as the finance team. There was no pressure from anyone. He made the buying experience very easy. He ordered the Sierra SLT and it cam in within 1 week of his original estimate. He went out of his way to make sure the deal was done in a professional manner. He gave me the pricing that we talked about on the phone and the sale was completed in a very professional manner. Highly recommend this dealer.

Sprakman

Nov 26, 2014

I finally completed to purchase a vehicle from Koons Chevrolet Buick GMC at Tysons Corner, VA. They suggested a reasonable good price for buying a car. I satisfied to buy a car and love Spark 2014 1LT.

Richard B

Nov 3, 2014

The work was completed in a timely manner. Personnel were friendly.

Raldin

Nov 3, 2014

First time buying a car at Koons and I must say the buying process couldn't go any smoother. Maks Seriki was the person who I set up a appointment and dealt with from the bebeginning and I must say was honest and easy to work with. Bought a tahoe and we made the price work and he took care of ananything that I needed done. Great customer and sales relationship. Took care of all my needs and made sure it can happen. Definitely recommend Maks Seriki if your look for a car. Will definitely help you find the car you need.

New Chevy Owner

Oct 2, 2014

I absolutely did not have plans to purchase a vehicle. I was simply coming in to see in person how a White Diamond Chevy LT looked. But because of the friendly nature and great salesmanship of Daniel Sidzina, I found a vehicle that I am very satisfied with and he made me an offer I could not refuse. Therefore, I left Koons Chevrolet Tysons a happy customer and new chevy owner.

KW

Oct 2, 2014

Let me start out by saying how my car shopping experience at Koons ended -> 5 STARS !! <- How I landed on the 5 Stars is a direct result of the professionalism I received from the team I worked with Koons during my car buying process. The Salesman working with me listened and understood what was important to me, first being the type of truck I was looking to purchase down to the details what's key here is that this vehicle wasn't on the lot and they located it right away. Second and probably the most important piece to completing this deal was price in which they worked with to meet the budget I was working with... Again overall my car buying experience at Koons was enjoyable and pleasant. I highly recommend this dealership to anyone looking for a positive car shopping experience.

PRS_93

Sep 30, 2014

Juan was extremely knowledgable about the product and worked well with us from start to finish. My only issue (and it isn't just at this dealership but all dealerships) is the amount of time it takes to finish the deal, particularly when we had most everything approved and completed in advance.

Bob the good guy

Sep 22, 2014

For all customers looking to purchase a used car - I called about an advertised vehicle at 9AM this morning. I found out about the vehicle and because I live 3 states away wanted to assure myself that the vehicle I was going to buy today would still be available upon my arrival. I gave a healthy deposit on my credit card to hold the vehicle until my arrival. I told the salesman I would be leaving at 2PM to see the vehicle and drive it, and would be arriving by 5PM. I was told no problem the car would be waiting for me. SURPRISE - I got a call at 2PM and the salesman told me another customer had just purchased the vehicle!!!!!! My advise for all potential customers - DO NOT TRUST THIS DEALERSHIP.

Capsfan

Sep 12, 2014

I had another great experience at Koons. I went in knowing what I wanted. Dave Sawyer listened, and then found the exact car Iwanted. He didn't try to sell me anything I didn't want, and then spent time going over everything in my new car to make sure I understood how everything worked. Overall it was a great experience. This is the third car I have bought through Koons, and I will definitely be back in the future to buy another.

LindaB

Sep 10, 2014

Everyone was professional and helpful. I have already recommended Koons :)

MVFairfax

Aug 25, 2014

My thanks to Jeff Vohar, Rob Jacob, and John Gribbins for a very pleasant sales experience. All of my questions were answered, and I received top-notch courtesy and service at all times. I could not have asked for a better new car buying experience.

GaryVA

Aug 12, 2014

I did have follow-on discussions with Dave Sawyer after my appointment about the value of my Suburban and potential trade-in value. I've seen your advertising about 125% if Bluebook and Dave told me that their is also wear and tear deductions. He didn't tell me what they were, but I was not impressed by the results. I would like to get a second opinion, but I thought Koons and their 125% bluebook would be the best option, Not sure that is true any more. One car deal does not break the bank and you sure didn't WOW me! The WOW thing and the 125% of Bluebook is not there for me. BTW, I have purchase two Suburbans, one Cobalt, and one El Camino previously, so I know what to expect. Not sure that I'm ready to come back.

Amber

Aug 12, 2014

Earl Jones is a wonderful sales person. He has always taken such good care of our family. We drive all the way from Frederick, MD to get the best service and deal in the area. He has helped us buy 3 new cars, and we will be back!

Dissapointed

Jun 23, 2014

After viewing a vehicle on Cars.com that I was interested...I emailed the dealership. I was contacted the next day by one of their salesman. I was told to complete a credit application and they would get back to me. After they received my credit application....I was asked what kind of monthly payment was I looking to have. I told them and was told I would receive a call back. I told the gentlemen that I really wanted this vehicle and to try his best to get me in it. Lo and behold...I was told to put down $5,000. I told him I did not have that kind of money to put down on a used car and if I did...I would be purchasing a new vehicle. Finally, i was told that they could not give me the kind of monthly payment I was looking for and what they did offer as a monthly payment was way too high! 2 Days later the car was marked down and I was not given a curtesy phone call to see if I was still interested. I feel like I did not have an experienced salesman that knew how to accomodate my needs. I was even contacted by the general manager asking me if I had been taken care of. At the time...I was dealing with the salesman and hoping the deal would work out,. so therefore I told the general manager everything was going well. Once the deal fell through...I emailed the general manager explaining my situation and asked for his assistance. He never responded!! I was certainly not Wowed and will never contact this dealership again! Someone else purchased the car a few days later with the lowered price!

Marlon

Jun 13, 2014

John and Steve was helpful, I did not know my car was still under warranty, I visited another Koons they said I would have to pay 89.99 to check my car out.

Amethyst

Jun 10, 2014

I am not thrilled that my brand new car.has had so many issues in its first year. However, Koons was the fastest, friendliest and most efficient shop I have yet been to. The pit crew / front desk team were so helpful, and fit me in under a significant time crunch. Please give them my compliments.

Paul

Jun 10, 2014

Jeff Vohar helped us three years ago and we were very pleased. As soon as we knew what we were interested in, we phoned Jeff and he did a great job again!

Rolanda

Jun 10, 2014

Walking in the door the vibe was professional and pleasant; once i found my salesperson he pleasant professional and ready to assist. My experience at Koons Chevrolet in Tysons Corner was exceptional from the time arrived; the test drive, Sale finance, to my departure btw we even attended a cookout they were having. (-: everything was wonderful I will definitely return....

Richard

Jun 10, 2014

Bill Appel is a gem. So is your courtesy shuttle. I'm sure I'm not alone in saying my only "issue" is the high cost of service, but that said I value your factory authorized brand as worthwhile.

Alissa

Jun 10, 2014

Michael in the service department was great! Buying from Jim Warren has also been a great experience!! These are the reasons I stay with Koons-for service AND buying! This facility is professional, helpful and not pushy!

Megan

Jun 10, 2014

Omar was GREAT! We couldn't be any happier with our new GMC Terrain. We will continue to buy from Koons Tysons Chevy Buick GMC from now on. I highly recommend this place. Omar he provided great service and was so pleasant to work with. Thank you....

Michael

Jun 10, 2014

Mr. Gomez was completely awesome! He helped me in every which way to get me the car I was looking for. He is a 5 five star salesmen! Kudos to him please!

Mary

Jun 5, 2014

My experience with Koons Chevrolet Tysons since 2000 has been so positive that I have now purchased 4 Suburbans and have all my service work done there. Mandou is our favorite sales person (anywhere) and sold me 2 Suburbans. Bill, Jeremiah, Michael, Steve have all been terrific service managers helping me understand checkups and repairs. Jackie, who schedules service appts, is always helpful and friendly. Kelli in finance made the process finishing up the last purchase very easy. I love my car and I am pleased that Koons Chev in Tysons has made my enjoyment of a great product even better.

Jonathan

Jun 4, 2014

I always experience very excellent service from Mr. Bill Apeal all the time when ever i take my car in for service.

Dennis

Jun 4, 2014

Needed inspection and power inverter module reprogramming on my Volt. Also needed to replace the passenger side mirror. All were done timely.

Barry

Jun 4, 2014

I do appreciate the speedy service that I got on a Saturday morning. Got one of the muffins from the cafe, but it was really not fresh. Explained about an issue with a plastic cover for one of the rear car seat tiedowns and the service manager fixed the issue on the spot.

William

Jun 4, 2014

I always enjoy having my vehicle serviced at this dealership as I always receive prompt and courteous service always done right.

Arpad

Jun 3, 2014

Michael Kalman, assistant service manager was extremely responsive. He followed up with me several times about my new car's problem, including late in the evening. The engine change was done in few days and I am pleased with the result.The only comment I would make to the service technicians: after doing such complex job on the car, please check if any oil was smeared on the inside of the vehicle. If yes, please clean it with a chemical. Similarly, the carpet on the driver side floor should have been covered to protect against oily stain. Not a big issue, I could take care of this problem, but certainly it would have improved the final result. Keep up the excellent quality standard. It is always a pleasure visiting your service and dealership. This was our third purchasing experience with Koons.

Joyce

Jun 3, 2014

Our salesman was very personable, accommodated our schedule, answered our questions and gave us a good explanation of the car's features.

Jessica

Jun 3, 2014

I really like how each time I came to the dealership I was greeted by someone. I was impressed with the amount of stock ya'll have at the dealership too!

Harold

Jun 3, 2014

Jeremiah was very professional - he was helpful, explained everything in detail, listened attentively, and the work was done on time. He is a true credit to the Koons organization.

Keneth

Jun 2, 2014

Jeremiah Jones was very thorough and explained everything that needed to be fixed before he proceeded. Over priced on everything but it doesn't reflect on Jeremiah just dealership prices are always over priced. Nonetheless, my car is working amazing and I'm very pleased.

Bryan

May 30, 2014

Found out service department did not install my oil filter correctly after service was performed which, caused an oil leak on my vehicle and oil stain in my parking area at home.

Shyrell

May 29, 2014

I am always made to feel comfortable. The staff is very friendly and I never have to wait too long for my vehicle. *knock on wood

Brandon

May 28, 2014

My experience with the Service Dept was excellent. They always take greAt care of me. Finance Dept/tags and title on the other hand, not so much. Very satisfied with the service dept though.

Bruce

May 28, 2014

Due to issues with the vehicle the repair took longer than I hoped, but the communications by the staff were good so that I knew what the situation was and what to expect.

Peter

May 27, 2014

Mark Gomez was very helpful in keeping me up to date on the status of my car while it was being built.

Ethan

May 27, 2014

Service was great. They not only fixed the recall issue, but also fixed my steering wheel problem and they didn't charge me because my vehicle was still under warranty. I tried to have my steering problem fixed in another dealer (Forbes in Waterloo, ON) before and for some reason, they just couldn't get the job done. The Koons in Tyson's Corner is much better.

Jeffrey

May 27, 2014

We've always found the Koons' auto service operation to be fair, reasonably priced and reliable - they do good work and the do it quickly. Our most recent visit was no exception.

JohnandPaula

May 27, 2014

We started our buying process by requesting an online quote for a new Malibu. We received a quote on several different models from Tyler Harper almost immediately. The next day he met us at the showroom and showed us several cars and gave us detailed information about them. He was pleasant, friendly, well informed, and very helpful. After we purchased the car we liked he guided us through all the new features of the car, helped us synchronize our cell phones with the radio system, and pointed out all the numerous ways of using the electronics of the car. We are thrilled with the car and very happy with the entire experience.

Nasir

May 27, 2014

I want to thank the gentelman whom i met that day and took of me and my car , he was so kind and helpfull

Howard

May 27, 2014

I was extremely impressed with integrity and professionalism of John Gribbins and the rest of sales team in making my experience the best possible.

Artricia

May 21, 2014

My sales person was a great guy { Edgar} he went above and beyond excellent to get my car. I am sooo happy. Thanks Edgar for a job well done.

Derek

May 21, 2014

The dealership had a great selection and outstanding inventory. Dave, our salesman, was outstanding answering all of our questions online and was being very professional and honest during the selection and sale. From the finance officer to delivery of our car the experience was top notch. Thank you and would recommend the dealership to any of my family and friends.

Nancy

May 20, 2014

It's always been a pleasant experience, and I have taken the shuttle over to Tysons Corner to do some shopping while my car is being serviced.

Abdul

May 20, 2014

My experience at the dealership was great. Steve did a wonderful job explaining why my air conditioning wasn't working as well as point out other issues my car had.

Lindsey

May 20, 2014

Dave was fantastic and very accommodating. He worked with me on price and made me extremely happy. I love my car and he listened to everything I wanted in my vehicle.

Manish

May 20, 2014

Service agent came home the same day to fix an issue that showed up after wheel calibration at dealership. Impressive!

Mary

May 20, 2014

Jimmy Jones found some problems in addition to what the vehicle was in for and he took care of them promptly.

Ronald

May 20, 2014

My experience at Koon's Chevrolet was the best car buying experience of all the new cars I have bought. Mark Gomez has extensive knowledge of all GM cars. We drove several models and he answered all of our questions. Koon's personal treated us like family.Ron Slaton

Amanda

May 19, 2014

It was my very first visit. It was the closest location to my home. I had a recall notice sent. The service representative was friendly and explained to me what would be performed on my vehicle as well as set expectations on time frame. They also provided me with some recommended services on my vehicle. I will definitely come back for service.

Laura

May 15, 2014

When I dropped off my truck, they were very quick taking care of my needs. They confirmed all of my contact information and then hoped on the shuttle. I used the shuttle to and from work, quick response time with safe driving. When I received my phone call to let me know that the work was complete. My service manager informed that he checked to see if there were any outstanding recalls on my vehicle and he got that worked completed as well. Everyone is very pleasant and helpful. I would recommend this dealership to anyone.

Ricky

May 14, 2014

The dealership diagnosed the problem, which had been mis-diagnosed at another shop and was able to work with my extended warranty company to get it covered and completed. The only issue I had was when I went to pick it up, the check engine light was on which meant I had to leave it with the dealership to run a diagnostic, which determined there was another issue that had to be repaired and meant my vehicle had to stay at the dealership for another 3 days. I would have expected that the computer would have been checked after the repair to ensure all codes had been cleared. otherwise, my service representative kept me updated on progress, the issues and timing of receiving my vehicle back.

Latasha

May 13, 2014

Dave Sawyer is awesome to work with. He was honest in his presentation to us and he was on top of all the details of our deal. I would highly recommend Dave to work with as your sales person.

Michael

May 13, 2014

Received excellent service, polite and professional. Easy drop off and timely shuttle to and from metro. Truck was returned ahead of schedule and appreciate the courtesy car wash.

Debbie

May 13, 2014

I appreciate your Saturday hours. I enjoy the amenities (comfy waiting room), courteous van, complimentary car wash, and checking for recalls.

Gary

May 8, 2014

Bought a new 2014 Malibu. Tyler Harper helped us the whole way through and was excellent. The GM Bryan Murray was involved in the process and made sure everything went smooth.

Michael

May 7, 2014

Dave Sawyer, my salesman, was great to work with. Easy & straightforward deal. Appreciated the dealership accepting a personal check for the cash balance of my purchase.

Katherine

May 6, 2014

Very positive-I was even informed of a manufacturer repair that was needed. I was able to make an appointment to ring my car back.

Theodore

May 6, 2014

Drove in without an appointment. Greeted by a young man as we got out of the vehicle. He took our information and car keys and let us know when to expect a reply from the service rep. The next morning we received a call regarding the needed repairs. Approved repairs and picked up the car the next day. Smooth process.

Amy

May 6, 2014

A terrific experience overall. Travis Frederick was superb. I never felt pressured but at the same time felt like he went the extra mile to find me exactly what I wanted at a very fair price. Very pleased.

Wallace

May 6, 2014

It was a very relaxed, no pressure to purchase experience. Our salesperson, Travis Fredrick, and the Finance Director, Toby Kirk, were exceptional in structuring a mutually beneficial deal for us and the dealership. We highly recommend Koons Chevrolet, Buick, GMC at Tysons Corner.

Dwayne

May 6, 2014

They got me in and out on short notice without a fuss. The work was exceptional and professional. The information about my vehicle was informative and educational.

Ashley

May 6, 2014

The staff was very friendly and helpful, and have continuously offered to be available for any additional question I may have.

Richard

May 6, 2014

Had an excellent experience purchasing my new Chevy Volt. We had shopped around with local dealers in the Pittsburgh area and could not find knowledgeable sales people. The guys at Koons were great. An incredibly professional experience. Tyler and the Koons Volt Manager (can't remember the gentleman's name) were a delight to deal with. My only complaint (which is really too strong of a word) is that the process took quite a while. But this was reflective of the deliberate and professional experience the dealership has built with its highly trained staff.

Woody

May 6, 2014

Josh Neidigh did an outstanding job in helping us purchase and take delivery of our 2014 Corvette Stingray. Overall experience was one of the better ones we've had in buying an automobile. Especially appreciated was NOT spending the entire "day" getting through the paperwork...

Rebecca

May 1, 2014

Ask for Jeff D. upon arrival and he will work with your budget and will take care of everything. I leased at 2014 GMC Acadia and was very pleased with the dealership and their employees.

John

Apr 30, 2014

I visited the Koons Tysons store during a lunch break to look at Chevy Tahoes and GMC Yukons. There I met Maks Adewale who was helpful showing me a few examples. Afetr doing some online research I identified a Tahoe in stack on the Koons website and called Maks to arrange to see and drive it. The Tahoe was as described on the website and drove nicely. After a relatively short discussion about the vehicleI was interested in trading in we agreed on terms and closed teh deal. I prefer a straightforward approach and appreciated getting dealt with that way.

Julian

Apr 30, 2014

Thanks to Ryan Thomson he stick with me up to the day of purchase always answer my calls and text.

Ric

Apr 29, 2014

Service on my Silverado was performed in a timely and professional manner and I was completely satisfied! --- RM

Jim Or

Apr 29, 2014

I had a coupon from Chevy for and oil change and a tire rotation. I attempted to use the coupon when I was paying for my service. I was informed by one of your service managers that I needed to show the coupon at the time of vehicle drop-off, I then explained I drop my vehicle off at 8pm after hours. He then said I did what you asked by checking off oil change and tire rotation & balance which was not included in the coupon from Chevy. However on your service sheet it is all one box so that when I checked rotate tires it says &balance there is no way to not have a balance done. I paid my 133 dollar service bill, even though my coupon from Chevy was for 60 dollars. I think with all the other oil change places in the area I will have to revisit the idea of using your service center for service of my Tahoe.

Traci

Apr 29, 2014

Experience was my first dealing with the service department. The young lady I dealt with on the phone when I called in was very sweet. She told me everything I needed to know, and even was able to get me a same day appointment on a Saturday. When I checked in Jeremiah let me know that there was also a recall on my airbags. All work was done while I waited in the waiting area. It was great to have a place to plug in my computer and hop on wifi to get my homework done. Thanks for a great experience!

Tiffany

Apr 29, 2014

Like that the WOW price is correct, and not like other dealers have discount included that you may not qualify for.

Joan

Apr 29, 2014

Koons Chevrolet Tysons is the best auto dealership I have ever dealt with and I have been driving for 70 years. Their service people are friendly and capable.

Sheila

Apr 27, 2014

The service agent was very helpful. He was able to do the recall at the same time of my service.

Errick

Apr 27, 2014

Earl Jones was a great sales consultant. He worked with me all the way till I drove off the lot. But my experience in signing the paper work with finance was upsetting. I was told that it is Koons policy that customers have to sign the arbitration agreement, giving up our right to an attorney before we can purchase a vehicle from Koons. This was disturbing. I have never been told this expect when dealing with predator type lenders. In the current state of affairs for GM cars, I didn't think this was the impression that Koons wanted me to take away for my first purchase with them. A great job by Mr Jones and the showroom, but I felt unsatisfied when I left. I did receive a few incentives but this didn't make me feel satisfied.

Grace

Apr 26, 2014

The staff is very professional and courteous! The team values the customers time and always seems to be on schedule. The only thing that was a bit concerning was that the diagnostic showed there was nothing wrong with my transmission but the problem persists.

Gene

Apr 26, 2014

Both the body shop and the maintenance shops were very helpful getting my truck back on the road. The customer service makes all the difference.

Pamela

Apr 25, 2014

I was warned I would be a target because I was a lone woman searching for a new car. After visits to four dealerships to test drive cars where the hard sell was Strong (I'm taking food out of your child's mouth?!) and the prices inflated (I had done my homework, I knew you were selling me a lesser model for a higher price), I started to wonder if I could find an honest salesman. And then I went to Koons and found Bruce Gilmore. He had just the right blend of information to answer my questions and grace to treat me with respect without pushing for a sale. He gave me the information and let me decide. So I did. How could I not be happy with my new Chevrolet Equinox and feel that I got a good deal? Thank you, Bruce. Koons has a winner in you!

Lance

Apr 23, 2014

Earl and Josh were tremendously helpful in this process. I was treated far better at Koons Chevy Buick GMC than other dealerships. They made me feel like an honored guest.

Atif O

Apr 18, 2014

The most amazing car shopping experience of all times. Bought Chevy Spark 1LT for my wife the highest rating for safety in class and best gas milage, price, style, and options too. Enough about the car. Jay, the sales manager, exchanged emails with me and found me the right car with the options i need and gave me the total BEST price compared to the local competition. He was very reasonable and respectful and at no point did i feel pressured or awkward like i felt at the other dealerships. Did the finance application online and got my approval and awesome terms before stepping foot in the dealership. Finally went and met Mark Gomez the sales rep and he showed me my car and told me all about it. He was also awesome and knowledgable. Went to finance to finalize my contract and met with Kelli the most amazing finance manager i have ever met. Signed everything with no surprises at all. I repeat no surprises and no bumps in price. I am never buying from any other place but koons chevy buick and gmc. Best deals and best service.

Ryan

Apr 18, 2014

2 months after purchasing my new car I was in a horrible accident and returned to discuss replacing the vehicle with a similar model. I was immediately helped by one of the sales reps (Josh) and the manager (Jay), who showed genuine concern for my well being and were happy to help to ensure I was satisfied once again and on the road to a speedy recovery.Thank you

Richard

Apr 18, 2014

we went in looking for a leather group encore, you had 4 and we found a really great deal and bought it, and drove it home. thanks

Katherine

Apr 17, 2014

I gave a 10 based on my recent visit but the problem existed when I took delivery of my car. I told the salesman that I smelled oil burning and he told me it was some kind of packing solution on the truck next to us. I did not like having to drive back from Fredericksburg for this after the local dealer refused to replace the gasket without charge. This problem could have been solved before, if the salesman would have listened to me.

Phyllis

Apr 17, 2014

Everyone was very professional. I especially liked the fact that my visit did not take all day. The facility was very clean and comfortable. I know I made the right decision to bring my car back from NY to your dealership. I alright have told others to consider you for their next purchase.

Vincent

Apr 17, 2014

Great services...now i just need to get the recall on my cobalt fixed as that was why i brought my car in. But as it was explained it could not be done yet. Very easy to understand.

Ann

Apr 17, 2014

Excellent service, as usual. I always feel like I get small town courtesy and big city expertise when I go to Koons. Our service advisor, Bill Appel, is extremely knowledgable and always pleasant and helpful.

Ashley

Apr 17, 2014

I continue to find excellent care from your salesman, Tyler Harper. The service team was great to work with as well!

Patrick

Apr 13, 2014

I did talk with Bakary the day prior and by the time I drove down the Volt was in the bay washed and waxed which was a nice touch. I was paying cash for this car hence the deal was pleasanr and I was out of the door in a reasonable time.I will definitively buy again from Koons.

Becky

Apr 10, 2014

Jimmy was my service tech and he was great! Jimmy kept me informed and was up front with me the entire way.I felt good about my repairs and service.

Lynn

Apr 9, 2014

My service tech (Bill) demonstrated excellent customer service and had my car washed and detailed. I am very happy with the service I received at Koons Buick Service Center.

Gant

Apr 8, 2014

Your service department is outstanding! They live up to estimates of time, and I appreciate being kept informed by email of progress of the service.

Charles

Apr 8, 2014

Salesman (Tony Monaco) was honest and knowledgeable, price was excellent, everyone was very professional and very pleasant. Tony and another person followed me home so I could get my old car and new car home (55 miles away) without having to return to the dealership - outstanding!!

Prabhuvarma

Apr 8, 2014

The sales Representatives Tony and Juan are really good and professionals, they helped me to get my dream car within my budget limit.

Robert

Apr 8, 2014

Service tech greeted me and told him the items I was in for and on my lunch hour and he got me in and out in minimum time.

John

Apr 8, 2014

The service was excellent and the Executive Detail was superb...both just what I wanted. The staff was outstanding - as I have seen before.

Brian

Apr 8, 2014

I was treated very professionally and in a timely fashion considering all of the work that needed to be done on my vehicle. The service manager was very helpful in explaining the work that needed to be done, and took care of all of the logistics so that I was able to get to my job and complete my work day. Thank you very much for your kind and professional service.

Jacob

Apr 8, 2014

Jeremiah was the service rep that helped me out. He did an excellent job getting my car serviced quickly and for a reasonable price. I will definitely be bringing my car back to koons for future services because of his excellent customer service.

Joseph

Apr 8, 2014

Service manager told me about a special (saved me money) and they were very accommodating when I needed to leave "early" to pick up my child from school.

Mary

Apr 6, 2014

From the very first internet response phone call Travis made to me, I had a very good feeling. He assured me he would work with me to gain my business. He stayed in close contact every step of the way being as open and honest as he could. He was never pushy nor did he try to give me the "this deal is only good today" statement. This I really appreciated because I was open and honest about what I was looking for. With his diligence and perseverance we left the dealership with an suv and extremely happy. Our finance advisor,Ryan Thompson, was also appreciated. He took the time to make sure we understood everything that was put in front of us for signing. He answered all of our questions with a genuine smile and knowledge.Overall our experience at Koon's GMC Tysons Corner has definitely left an impression with us. I highly recommend this dealership for their customer service, honesty and ease to work with. Travis and Ryan are wonderful

John

Apr 6, 2014

My Silverado went to the body shop for accessories. They did a great job and the truck was ready as promised.

David

Apr 4, 2014

Mike Kalman is an excellent service advisor, attentive to my needs and concerned about my complete satisfaction. It's a pleasure to have him as my service representative. The work was done completely, professionally, and in a timely manner. I couldn't be more pleased.

Alan

Apr 4, 2014

Jeremiah was extremely helpful and friendly. He also promptly took care of a follow-up issue we had and made the entire process very easy and painless for me and my wife.

Carolyn

Apr 4, 2014

I was very pleased with the prices. I was pleased with the willingness of the staff to "close the deal" versus spending a long time haggling. It was a very pleasant experince, my SUV was delivered and exactly what I wanted at the price I wanted to pay. I also recieved the price I wanted for my trade. The staff was extremely professional, courteous and I was shown around the entire delearship. I like the fact that service is open 7 days a week. This is an added bonus for me. I will refer my friends and the next vehicle I purcahse will be from Koons. The F&I department was quick, efficient and provided me with a better rate than the financing that I obtained privately. Great experince all the way around.

John

Apr 3, 2014

Edgar Dapoza was very informative during the entire process. Not jamming me for anything but, asked for the order. John Gribbins was very helpful during the entire process.

Christian

Apr 3, 2014

Our sales associate came highly recommended and was very professional and helpful through the entire process! Dave Sawyer is an employee any company should be happy to employee!

Martha

Apr 3, 2014

Love the total diagnostic done to find and repair small problems BEFORE they become big problems. I always feel welcomed and well taken care of at Koon's.

Robert

Apr 3, 2014

Our experience was hands down the easiest and most enjoyable car buying experience that we have had. Our salesman, Earl Jones was and has been top notch from the very beginning and such a pleasure to work with. The day prior to our visit with Earl at Tyson's Corner was spent with the Koons dealership in Manassas and our experience there was bad enough that we almost decided to just wait a while longer until we could go and visit our family GM dealer in AL. I( Heather) really wanted a new vehicle so I talked my husband into giving Earl a chance at Koons at Tyson's Corner. We were blown away at the difference in the customer service and care given between the two dealerships. Kudos to Koons of Tyson's, and a very special thanks to Earl Jones for providing our entire family with exceptional care.

Justin

Apr 3, 2014

I was greeted promptly and politely! Great staff all around. Got the chance to meet the general manger Bryan who was so helpful and friendly. Dave my salesman was top notch. Never have I been treated so well by the entire Koons staff at gmc.

Darrell

Apr 3, 2014

Dave Sawyer and the rest of the Koon's team are awesome. I used to dread having to buy a vehicle but have thoroughly enjoyed my experience at your dealership. The Siverado was the second vehicle in less than a year that my wife and I have purchased from Koons in the last year.

Cathy

Apr 2, 2014

Although costly and the second time I brought the car in for the same issue, the problem was resolved. When I first brought the car in, it was under warranty, but this time it was not. The problem was not detected on the first visit so I ended up having to pay for the repair.

Ursula

Apr 2, 2014

Fast service. I love the waiting area. It gave me an opportunity to view the technician working on my vehicle.

Paul

Apr 2, 2014

Your service manager did an excellent job keeping me up-to-date as my LTZ progressed through the service process. My only concern is not with the service I received but for the service I couldn't receive because the parts I wanted had to be special ordered. The part was OEM wiper blades for my 2014 LTZ. I find it rediculous that something as mundane as wiper blades are not an on-the-shelf item. GM needs to step it up because this reflects on their customer service and not in a good light.

Karli

Apr 2, 2014

Steve is wonderful! Was thorough in reviewing the issues you identified, which made me comfortable in moving forward with you completing the service. He promptly returned every phone call and proactively called me with updates. His service made all the difference in my experience.

Thomas

Apr 2, 2014

You replaced two front tires on my 2010 Buick LaCrosse on3/7/14, at mileage 26554. With potholes and bumps in the roads I fiound that surprising but not unreasonable. 98 miles later one of the new tires went flat again with weakness in the sidewall. I paid for the replacement tire but firmly believe that the tire must have been defective and the replacement should be at Buick's expense not mine. The service was fine- the product was lousy!

Aakash

Apr 2, 2014

Had an appointment for an oil change and the service manager was ready as soon as I reached there. No delays in completing the service and although I had forgotten a service coupon at home, he was very accommodating in offering a discounted service.

Kathleen

Mar 31, 2014

This was the third time I brought my vehicle in for a persistent problem with the right front tire dropping in air pressure, and the second time for a problem with a strange sound happening when the car stopped at a light or was turned off. The service advisor for this most recent visit seems to have ensured that both problems were corrected - this time hopefully for good!

Kevin

Mar 30, 2014

Excellent sales man, Earl Jones.Good inventory of vehicles which allowed shopping.Great website. Best of dealers in area. Relevant information and pricing posted on web allowed research.Thanks.

Anthony

Mar 30, 2014

Great check-in and quality of work. Very hard to get to the shop without my truck that's in the shop. Military discount appreciated but can't combine a Koons coupon so, it reduces the value of the discount. Don't you make enough on a repair to add your coupon too? One very positive attribute is, I know Koons will never cheat me!!!!

Jenny

Mar 26, 2014

Travis was a pleasure to do business with. Very knowledgable, thorough and friendly. He went above and beyond to make sure I was well taken care of and happy with my new car purchase. Al was also very helpful and efficient with the credit process. I will highly recommend both of them to my family and friends. I've been a customer of tyson's Corner Koon's for two years now and am extremely satisfied with my continued excellent service.

Joseph

Mar 26, 2014

Always a great experience. I will tell you however that I am concerned that this is the 2nd time my car has been diagnosed with an issue that was a result of a crimped wire, or wiring harness in the rear of the vehicle. The first wiring problem disabled the backup cam; the second caused a fault in the pressure sensor and caused a check engine light. It's definitely something that GM needs to investigate immediately.

Cyrus

Mar 26, 2014

I was glad the staff alerted me to a clear safety issue with a tire, showed me the area of concern, and were able to resolve the issue immediately.

Arlene

Mar 26, 2014

I was contacted by your salesman Kenny Tugbobo suggesting that I consider trading my 2012 model in for a new one. Although I was not even considering this as an option, within 24 hours I was driving home with my new 2014 Buick Enclave. Kenny informed me of the upgrades the new model offered, the generous trade-in value of my 2012 model and assured me of a smooth transition. He performed most professionally and was extremely generous with his time when I brought my husband in to review the new model. I will certainly refer his services to others. Thank you for the excellent training you provide your sales staff. This is my second purchase in les than 2 years. I have not been let down. Your service department is second to none.

Everett

Mar 26, 2014

Mr. Jason Wee was my sales consultant and he was great to work with and was able to answer all my questions!!

Carol

Mar 26, 2014

Everyone was very friendly and helpful, they even offered to clean out my car for free when the part for my car wasn't in stock.

Windows

Mar 26, 2014

Steve Wauldron rocks! He stays in touch with the customer and has a very pleasant and professional approach always. He also goes the extra mile every visit. Thank you for your service.

TryshVa.

Mar 25, 2014

The gentlemen in the service were very nice and respectful towards me. They took time to explain what was wrong and gave me options and advice on the upkeep of my car. It was a good experience.

Cesar

Mar 20, 2014

I am leasing a 2011 GMC Acadia and was complaining about multiple issues that my car was having. The first being that my vehicle was making noise when I made sharp turns. I had to go back twice and over a few day period finally the noise was discovered. A steering rack had to be replaced on a car with only 31,000 miles on it and a water pump. The car is still driving badly over bumps which I also asked to have looked at and it feels as if the front end of my SUV is going to collapse onto the ground, they never found the issue. This car has been problem after problem for me and a few things have been corrected. The staff has been perfect and they did everything wonderfully. My advisor was fantastic and bent over backwards for me. Unfortunately my car still does not drive well and the issue has never been found. Luckily for me my lease is up and I am returning the vehicle and never buying a GMC product again.

Sandra

Mar 20, 2014

Every time we have visited the service center, Steve Wauldron helps us out and he is quick, professional, and very helpful in solving our issues or checking in our for service. He sees our car parked in the service deck and is already walking out before the car is even turned off. He always makes sure that all our questions are answered, is quick to reps son to our calls, and always gives us 100%. He has definitely earned our trust and is a great representative of the Koons service brand.

Richard

Mar 19, 2014

A very pleasant experience with work completed by the time estimated. Kudos to the service manager and personnel. I took advantage of the customer waiting area that allowed me to use my tablet on-line. The wait could have been vastly improved had the TV channel been set to FoxNews, FoxBusiness or CNBC.

Megan

Mar 19, 2014

Typically, I feel defensive and irritable when at a dealership. James was friendly and knowledgeable. His demeanor wasn't overbearing or pushy in the slightest.

Mark

Mar 19, 2014

Very pleasant and courteous service rep. Everything clearly explained. Kept informed of progress and expected time of completion of service. Very much appreciated.

Pete

Mar 19, 2014

I have had my automobile in there for 3 issues. prgramming issue, bad front wheel bearing and most recently a bad throttle assembly. All were expertly diagnosed and repaired. I do belive that I was fleeced to purchase additional services based on an examination of my car. In a weak moment I told them to go ahead. Well I brought my car back for a wheel alignment and oil change a few weeks later.... I was told that I needed the same services i had just had done just a few weeks earlier. I believe it was a transmission fluid change and injector/manifold carbon eviction clean up. Thx.Pete

Dale

Mar 18, 2014

Service Manager Bill Appel is great. I've worked with him several times. I believe he gives honest advice. Koons dealership is nicely located. Shuttle service works great. Cashier Anita is always friendly and professional. They do a great hand car wash and interior clean for only $25.

John

Mar 18, 2014

Josh and Travis worked together so we could be in and out of the office in just a matter of 30 minutes. We have three small children and we really really appreciate there effort to have everything ready to go.

Stephanie

Mar 18, 2014

I had a great experience when I brought my car in for a check engine light. The courtesy shuttle took me home and picked me up to bring me back to the dealership. My appointment was at 7 pm and my car was finished the same night.

Joseph

Mar 18, 2014

I scheduled last minute and they still got me in on the weekend for an oil change and even looked a my damaged mirror, which as it turns out was an easy fix. Thank you Koons.

Kelly

Mar 18, 2014

Good experience overall. The Service Mgt (or writer) called me and left his personal cell line, so I was able to call back later in the evening. He made suggestions from the vehicle diagnosis which I could either replace myself (brake lights bulbs) or others which I couldn't afford at this time. I was not hassled to spend an extra $700 in services like I typically am from other dealers. The only complaint I could have would be that my truck took 4 days to change out tires, alignment, oil change and diagnostic check-up. Otherwise, great experience, and will be coming back.

Ann

Mar 18, 2014

Josh made the car buying experience very easy for us! He was honest and up front and went out of his way to make sure we got what we were looking for.

Denise

Mar 14, 2014

My experience was great. My service advisor was very friendly. I will definitely be back the next time I need service.

Annemarie

Mar 14, 2014

I started with chatting with Edgar online about the various models. I stopped by and it was Edgar's day off so Tyler showed be the two models I was looking at and did a few short test drives. Found the car I wanted online and got it for me the next day.

Gerhard

Mar 13, 2014

I was kept informed of all of the work being done on my car. The staff was extremely friendly. Overall the best experience I have had a any local Chevrolet Dealership.

Tammy

Mar 13, 2014

Service was excellent and very fast and efficient. The only suggestion I have is, I would love to have been asked if I wanted my car washed as an extra perk for paying for an extended warranty.

Kevin

Mar 13, 2014

I bought my 2001 truck in November 2000, I still bring it back for service to Koons because of Bill Appel. Bill always treats me fairly and keeps me well informed on the service.

Aditya

Mar 12, 2014

* Mark Gomez was my sales representative. Had a great experience with him.* Ryan was in charge of my financing, he did a great job.

Brandon

Mar 6, 2014

you guys were slow on greeting me when I pulled in the bay, but overall pretty smooth sailing. I actually felt like I got a fair price and service... Generally I feel like the dealer is trying to run me over the coals or suggest service I don't need, but you guys found a warranty item and had fixed hours later... I appreciate that- its what keeps me in a Chevrolet.

Angelo

Mar 6, 2014

My service was excellent, but the only thing that I'd hope was better was the fact that they could not find anything wrong with my vehicle. It's one of those things that doesn't happen all the time but it does happen.

John

Mar 6, 2014

I'm extremely satisfied with this dealership. The staff is helpful, professional, and kind. Mark Gomez was easy to work with and he answered all my questions. Ryan Thompson was very helpful with all the financing.

Kerano

Mar 5, 2014

Our salesman, Mr Tyler Harper was great, very patient, understanding and very approachable. He listened to our needs and given that we bought the car as " a family", our needs changed through out the nite and Tyler stayed positive and professional through it all.

Lory

Mar 4, 2014

Routine oil change performed without a hitch. It's always nice not to have "surprise" repairs recommended. Yet, appreciated when they are truly necessary.

Bradley

Mar 4, 2014

This is the second time that I purchased a vehicle from Koons in Tysons and have found that the salesman (Jason Wee) and managers were very helpful and made my purshase fairly stress free. Jason was helpful in showing me various models and options and going the extra step in finding me a vehicle that was not on the lot that fit my needs the options that I was looking for. The overall experience was poisitive and I would buy from Koons at Tysons again. The showroom and waiting area were also very clean and neat and made me feel comfortable.

General

Mar 4, 2014

Dropped off my Volt for service. Jimmy Jones, service advisor was excellent as usual handeling my concerns. Jimmy kept me up to date on the whole service process.

Gary

Mar 4, 2014

Bakary Darbo was awesome. I have passed out many of his cards to friends and family and will do so until they run out. I visited many dealerships before I made the purchase at Koons. He was professional and treated me as if I were a personal friend. I will continue to use him for all my vehicle purchases in the future.-Gary

David

Mar 4, 2014

Dave is one of the most polished and customer centric sales associates I have ever dealt with. He was the the primary reason I came back to buy my 2nd Corvette in 2 years. Extremely knowledgeable about the car and was not high pressure. The transaction was smooth and seamless to us.

George

Mar 4, 2014

I had my car serviced by Michael Kalman and he and his team were able to determine the problem with my vehicle. In addition, he also gave my car a detailing which made it "brand new" again at no extra cost. Koons' motto is "We're Gonna Wow Ya," and I never considered what that meant until I got service at Koons. Thanks for the excellent service!

Jennifer

Mar 4, 2014

Michael was incredibly helpful and accommodating, we would not hesitate to bring our vehicle back to him for service in the future. Thank you!

William

Mar 4, 2014

Living in MD a fairly long distance from Koons, I pursued the internet route and was given a very fair price. I then scheduled a time to meet at the dealership. The sales rep greeted me at the door, told me about the process, and everything went very smooth. The Rep, Dave Sawyer, then assisted in connecting my smart phone, setting up contacts,etc. and spent 40 minutes going thru all the features. Very professional experience that exceeded my expectations.

Matthew

Mar 3, 2014

The service at Koons has been wonderful! I prefer having my 2003 Suburban worked on here than any other dealer or garage.

Victoria

Feb 27, 2014

They took excellent care of my car and saw that I got to and from Tyson's Corner safely so I could do some shopping while I waited. Much appreciated !!!!!!!!!!!!!!!!!

Callie

Feb 26, 2014

The salesman was extremely knowledgeable and went above and beyond to get me what I wanted at the price I wanted.

Donna

Feb 26, 2014

I was extremely impressed with the service I received at your dealership. Jeremiah went above and beyond to help us with our problem.

Shaun

Feb 26, 2014

I was generally impressed with the service I experienced at the dealership. Tyler Harper showed a tremendous amount of patience in getting the deal done. While I'm not sure that I got the best deal as far as price and regret signing up for the extra insurance, I am very happy with the car. I will definitely recommend this dealership to friends in the future.

Clare

Feb 26, 2014

The staff was friendly and kept me well informed throughout my visit. They estimated the time it would take very accurately as well. I would have liked if they had changed my clock to the proper time after the computer was reset, but they were above and beyond besides that. Definitely fully satisfied, and will return for all future work based on this visit.

Evelyn

Feb 25, 2014

I was on my way home (3 hours away) when my car's engine light came on. Thankfully I was able get it to be serviced the same day. Everyone from the person who took my call to cashier was extremely friendly & helpful. Michael Kalman was wonderful, keeping me up to date on the progress and carefully explaining everything.A delightful surprise from a huge dealership. Thank you all.Evelyn Caldwell

Michael

Feb 25, 2014

This was by far my best experience with Koons. Jeremiah was awesome! He kept me updated throughout the day on what was occurring with my truck, and when I was able to pick it up later in the evening, it had been cleaned both inside and out. Thanks Jeremiah!

Raven

Feb 25, 2014

I visited the dealership 3 times before driving away with my new Impala. Kenny was very patient and got answers to the many questions I had about several different vehicle models. Ultimately, I got the best deal on the vehicle that best suited my current needs.

James

Feb 25, 2014

Excellent sales staff, and overall a very positive experience. This is my second vehicle from the Koons dealership family and I am always quite satisfied.

Dennis

Feb 25, 2014

On a Saturday, Iwent in for an oil change. I have a service plan thru GM. The service writer was very friendly wwhile being business like. He told me about 2 hours. But, within 1 hour they had changed by oil, filter, added fluids where needed and rotated the tires. When Koons brought my truck around for pick-up, they asked if I had any other concerns about my vehicle or if Koons could do anything else for me.

Barbara

Feb 25, 2014

Several months ago, Michael Kalman helped me when an issue came up right after having an oil change done at this dealership. I was really upset at the time but he helped fix the issue. When I needed oil change again recently, I knew I could rely on him and the dealership to receive great service on the car... and I did!

Deborah

Feb 25, 2014

I have always been treated well at your dealership. I work with Bill Appel, he is a super guy. I have had all my vehicles serviced at your dealership and am pleased with the quality of work.

Jay

Feb 25, 2014

Bill as my service manager was outstanding. I had an emergency. Came in unexpected, late in the day and I was frustrated. Bill handled business and made all my problems go away!! Outstanding job and an excellent manager!! I'm a convert and am switching from Pohanka over to Koons! Thank you!!

Kevin

Feb 25, 2014

Mark Sanchez was very attentive to what I was looking for and understanding if my particular needs/ situation. He was never pushy and his genuine concern was evident. He introduced Josh the sales manager at the right time in our discussions which led to a solution that was a win win for us both. I enjoyed the process and would highly recommend both Mark and Josh.

Edward

Feb 25, 2014

Tyler and Joshua were fantastic dealing with over the phone. By the time I showed up we were just signing on the dotted line and filling out paper work.

Alan

Feb 21, 2014

I wanted to buy from Koons because of the very good service department, especially Jimmy Jones. Joshua was especially helpful with the purchase.

Maura

Feb 20, 2014

Bill was once again very helpful in explaining all the work needed to bring my XUV back to good working order. I was thrilled when I came to pick it up. It looked shiny & new. I spent a boatload of $$$ on the thing but I'm very satisfied.

David

Feb 20, 2014

We cannot have been more pleased with our salesman James Nuyen we felt listened to, understood and that he was working with us to find exactly what we were looking for!

Scott

Feb 20, 2014

Things I liked are many: open bright clean show room, lots of each model to test, friendly easy greeting at the front, no pressure tactics, great pricing without a haggle, a place for my kids to entertain themselves while I was closing out -- I've already told many of my friends about how much I liked doing business with Koons Tysons GMC!

Edward

Feb 19, 2014

Appointment day/time was extremely flexible and convenient.The Service advisor and the actual mechanic were very knowledgeable, professional and courteous and additionally, checked out everything I asked about and alerted me to a serious issue that I had not known about.

James

Feb 19, 2014

Continue to have trouble with the back-lighting on the radio/nav screen. Screen was replaced on this visit but it has not helped the problem which persists.

Julian

Feb 19, 2014

The Service technician tried to charge me more until I went to see the guy who sold me the car. After I showed him the coupon then he became friendly.

Sara

Feb 18, 2014

I never thought taking my car in for a check engine light could make for such a pleasant experience! The staff were all extremely friendly and helpful, and while our car got fixed, my son and I had a great time at the mall! Thank you to everyone!

Ragni

Feb 18, 2014

The sales staff was extremely friendly and helpful. We came in late in the afternoon on Sunday and the staff stayed late to make sure we were able to get the car that met all of our needs.

Damon

Feb 16, 2014

GREAT overall experience. The service department was on it. I have been to other dealerships that did not provide the level of attention and detail that Koons did. I knew what was going with my SUV the entire time that I was there, without my having to ask. While in the excellent waiting area the time passed quickly and comfortably. The work was warranty work and the bill (nothing paid) was explained to me in detail and a copy was quickly provided for my records and I was on my way. I will be looking for a new Toyota in about 6 months to 1 year, Koons will be first on the list when the time comes to purchase one. That is due to the quality personnel that they have employed in both the sales and service departments. Thanks for a job well done.

Katherine

Feb 16, 2014

Amazed at the attention and quick response to the service. I couldn't believe how quickly I was serviced. In and out before I knew it. Thanks

Megan

Feb 13, 2014

I had such a good experience at Koons! I moved recently so I had been going to Ourisman down in Alexandria and what a difference it is going to Koons! The entire time at Koons I felt like I was dealing with a smaller, more personal, customer service-oriented garage as opposed to a big dealership, which I really appreciated. Jimmy was so great attending to my ticket and making sure I was kept updated on the status of the issue.

Dale

Feb 13, 2014

Koons really tries hard to please its customers. You can see that in all employees. Definately a real team approach.

Robert

Feb 13, 2014

I am very pleased with service technician Steve Wauldron and the professionalism he demonstrates. I have brought in a couple of issues that he documented for further inspection if the issues begin to worsen.