Used Cars for Sale at Kendall Ford of Eugene in Eugene, OR

Lacy Kiewert

Nov 8, 2015

Great customer service from sales representatives, very friendly.

Gene Enos

Nov 4, 2015

We had a repair completed on our son's Ranger as well as a check on the overall condition for winter driving.

Pamela Heide

Nov 1, 2015

My experience with my recent lease was excellent. My salesperson provided options on three vehicles I was considering and explained those differences thoroughly to assist me in making the best decision to meet my needs. I never felt like he was playing games with the bottom line or was trying to push me in one way or the other. He has a great demeanor and I would definitely seek him out for any future purchases.

Brent Amos

Oct 30, 2015

Service was great sales people were very courteous vehicle was very clean and features were explained properly

Rose Prescott

Oct 29, 2015

Called in for a recall and it was done in less time than estimated. Boom, done, and on my way.

Kun Chuang

Oct 29, 2015

I purchased 2016 Ford Mustang few weeks ago, and Jason Engoe agent helped me a lot, he was an excellent sale, and I will definitely recommend my friends and family buy car from him.

Jake Olsen

Oct 28, 2015

We're very knowledgable and helpful staff. Would recommend to anyone.

Alan Rossman

Oct 28, 2015

I don't write reviews!!!! I wish this would be an option instead of having to write some thing!!!! I have mentioned this several times now to just fall on deaf ears!!! OK

Roger Davis

Oct 28, 2015

2015 Fusion. Service was professional and I didn't mind taking my car there.

Gary Monzo

Oct 27, 2015

Jason and Jayson were quite helpful and provided superior service and help. The F-150 was delivered clean and ready to go. This is the right truck for my wife and I, though mostly me.

Lori Winberg

Oct 25, 2015

I brought my E 150 Van in for an oil change and it was ready in about an hour. It was a reasonable time to wait with no appointment necessary and the staff were friendly and speedy!!

Therese Dunn

Oct 25, 2015

Bought a new mustang great experience!! Really felt like we were taken care of. Never felt ignored or pushed.

James Harris

Oct 24, 2015

2014 f150 lub, oil, filter. plugged a slow leak in a tire. staff was very helpful.

Loren Deffenbaugh

Oct 24, 2015

OK, I sent in my initial survey in which was not so good. I was soon contacted by Ardell from customer service. In dealing with Ardell many things started to fall into place and I must say he did a great job. I would say my experience at Kendall has changed in a good way. Now instead of steering people away from Kendall Ford, I will tell them of my experience with a particular salesperson and that Kendall does care as was shown by the customer service department , Ardell in particular.

Thomas Joll

Oct 22, 2015

First service for our 2014 F-150 XLT Super Crew 4x4. Love the truck, as well as the service and all the staff. Not the first vehicle we've purchased from Kendall and if the need arises for future purchases, Kendall will be our first stop.

Dennis Durfee

Oct 22, 2015

No problems. Steve Hilliard was his usual professional self. The truck front end is tighter and the engine feels like it has more power.

Mary D

Oct 21, 2015

Great service in one day for recall work, which they proactively reached out by letter and phone. They are always courteous too!

Wayne Wiscarson

Oct 21, 2015

I brought our Ford ranger for its 30,000 mile service. They got me right in at my appointment time and it only took them an hour to do what needed to be done. I was given all the pertinent info and any recommendations that needs to be looked at later. Everything went smoothly and in good time.

Tyler Gray

Oct 21, 2015

Car was ready as promised. Great service. awesomesuperior

Timothy Patrick

Oct 19, 2015

Your staff are friendly, helpful and work quickly to get me back on the road.

Linda Dawson

Oct 19, 2015

Great friendly service.Friendly fast service. Nice waiting area. The ride to work was very nice. The driver was friendly.

Miriam Casteel

Oct 16, 2015

I brought my car in for the 10,000 mile service. I received a ride home by the courtesy shuttle and later was picked up when my car was finished. Great work/ Ashley Wood is very professional, courteous and friendly.

Dennis Durfee

Oct 16, 2015

Steve Hilliard is a great service writer. He is friendly and prompt and explains what needs to be done and what it will cost. Considering that using a dealership is always more expensive than a neighborhood garage, it is important that you have good customer service as well as competent mechanics. The pickup works fine, the front end is nice and tight and the brakes feel good. Well done. Oh, also the courtesy driver was entertaining.

Jack Patterson

Oct 16, 2015

Steve the service advisor was very helpful and explained the situation clearly and accurately. With the amount of time it took for both repair visits, I worked using your wifi. It was problematic as it would reset every 20 to 30 minutes causing my link to my company's main frame to drop.which deleted twenty minutes of work. My batteries in my laptop are good for ninety minutes. A couple of "AC" outlets near your table and chairs would be nice.

Nancy Wing

Oct 15, 2015

I am leasing a 2016 Ford Escape. While the process took awhile to complete, Dave Donaldson did an outstanding job making the transaction run smoothly and efficiently. I love my car!!! Thank you Dave for an easy and great experience at Kendall Ford.Nancy Wing

Angela Fuller

Oct 15, 2015

I leased a 2016 Ford Explorer XLT. Unfortunately I realized before the vehicle got to me that it didnt have the towing pkg I required so the dealership is taking care of me and adding it without charging me. Lisa Arney went thru all the options with me before I drove off and explained how things work. She was extremely friendly and helpful.

Jon Litty

Oct 14, 2015

Tammy did an excellent job. The brakes work and the car runs excellent. thank you!

Marcia Rahier

Oct 14, 2015

Went in on a Sunday afternoon to specifically look at the Focus. After my boys helped me do some online comparisons and crash test ratings, etc I was ready to shop. I had narrowed my choices down to the Ford Focus and the Honda Civic based on comparisons. I'm 65 years old and still work full time and plan to do so for several more years. I knew this would be my last new car purchase ever, and I knew I needed a super safe car with room for my grandkids. I also knew it had to be an automatic with leather seats, and be cool looking so I can pretend I'm not old! We met Kassidy shortly after we got to the lot. He showed me the Focus as well as the new SUV looking vehicle that uses gas and electric and he explained about the Ford lease program which was pretty intriguing. Had I been younger I would have considered that but my goal is to have my new car paid off before I retire. Kassidy was friendly, and fun but more than anything he answered all of my questions and was very patient and helpful the entire experience. It was honesty the least pressured car purchase I've ever had. I came pre-approved from my lender and when Kassidy thought Ford might get me a better deal he asked permission to run the numbers through Ford. The whole experience from start to finish was amazing - and Kassidy found me the brightest red Ford Focus SE with the Titanium package (I think that's what it's called). The car had some great markdowns and was everything I was hoping I could afford plus more!! I drove that bright red Focus home the same afternoon and I'm a happy old lady!! Honda Civic - hmm never made it there!!

Karen Bloss

Oct 13, 2015

Took my mustang in for an oil change and service was excellent was in and out of your facility in 45mins. I also went to your parts department and picked up touch up paint and the service was great the counter person knew exactly what I needed and was very courteous.

Valued Customer Lan Tel Services Inc

Oct 13, 2015

The service on my new F250 was great. The people were extremely helpful and my issue was resolved in a timely manner. The same day.

Tony Isom

Oct 12, 2015

I get my 2008 F150 serviced with the "works" program every 5k miles. I am provided with fast detailed work and the service writer is always attentive to my concerns. I leave Kendall Ford confident that my pickup was serviced correctly. Working with Steve H and Ardell over the years has been great.

Keith Bond

Oct 12, 2015

Got me in at 9:00 AM on a Saturday for the oil/filter works appointment. Done in an hour! Thanks to all.

Dexin Wang

Oct 12, 2015

It's easy to maintain my car . I feel batter when I left my car there. I could go anywhere I want .

Jennifer Egge

Oct 12, 2015

Ford transit very dast and easy. Easy to work with on our trade in. Mt husband was working and we did his oart over phone.

Thomas Hise

Oct 12, 2015

All is well. I think the service department need to switch to all weather windshield cleaner in the reservoir for the winter. I have to ask them not to add fluid.No worries,Tom

Rosemary Parnell

Oct 11, 2015

was minus a key spare time hadn't had a flat in 3 yrs owning my f150, had get towed to kendall ford they fixed tire, ordered key so I could get that spare tire down iof needed, they did a great job, well done.

Kevin Puttbrese

Oct 10, 2015

The staff (Tammy) was very helpful. Service on my car was finished way before they had told me it would be finished.Thanks AgainPhyllis Puttbrese

Yijun Ma

Oct 9, 2015

I purchased 2016 Ford Fusion, the service was wonderful and I got my dream with the help of the staff.

Randall Hendrix

Oct 9, 2015

Great job. Seat covers matched perfectly and were installed to fit perfectly.

James Russell

Oct 9, 2015

No story thanks for asking . How's your day going that's great mine to glad it's the weekend if you know what I mean

Carol Hanson

Oct 9, 2015

I knew that this service would be more extensive than those in the past as my Escape now has about 92,000 miles on it. I was given an initial cost estimate and was very pleased to find out that the final cost was lower than estimated. I was also given an approximate time to pick up my car which turned out to be exactly right. All in all, very satisfied with the service and the cost.

Kelli Thomas

Oct 9, 2015

have a ford escape 2013. Steve Hilliard is always nice and told me about a recall so we got that done.

Joseph Mannix

Oct 9, 2015

Great service as always. I was able to call and schedule and appointment immediately. They went in voiced any concerns and did a great job. The people are always friendly and very attentive. I have been taking my truck here for the last 2 years and will continue to use their service.

Glen Whiting

Oct 7, 2015

I only came in to have my tires rotated. I made an appointment. The car was taken in immediately and the work was done quickly. The safety inspection and free car wash was nice.

Julie Ganick

Oct 6, 2015

Casey was our sales person. Very knowledgeable, no games, knew so much about every part of the car we were looking at, comfortable to ask questions, and very perfessionable. We are both older, and have bought many cars in our life time. Casey was by far the easiest we have ever dealt with. Jeff was the finance person, and he was just as great. Thank you..love the car!

Marsha Osborne

Oct 5, 2015

The receptionist was great! The oil change took twice as long as estimated, but they got me in without an appointment.

Susan

Oct 5, 2015

I had a rattle in what sounded like the dash. I had to bring it back 5 times to finally get it fixed. I talked to Jeff on the 5th visit and he talked to his supervisor who rode with me so he could figure out what I was hearing. It was an obvious rattle. He determined that it was in the roof not the dash and worked with the service techs to get it taken care of. I don't think anyone drove it to hear the rattle or it wouldn't have taken 5 times to figure it out. I shouldn't have had to bring it back 5 times to get this fixed.

R Chartoff

Oct 5, 2015

Service was good --staff very helpful. Only downside was that only one service adviser was on duty so service checkin was VERY slow

Edward Bevan

Oct 3, 2015

Kendall Ford has been my service department of choice since I moved to Oregon 3 years ago. They have always been excellent. I took my 2009 Escape in for its routine 90,000 mile service and of course it came out perfect. You do all my maintenance. I let you keep it all day but it was done early. My wife took me back and I went to the service counter to check it out. She went up front to look at cars. Unfortunately, there were two ladies in front of me in line and they were asking my service rep. Jeff a ton of very dumb questions. It sounded like there was a problem with a broken lock and they were trying to find the cheapest way to fix it and poor Jeff had to grin and bear it. It drug on and on. By the time I got to Jeff, reviewed the good results, paid, my wife was sitting in a 2016 Explorer with the motor running and Lisa was showing her how to use all the fancy electronics. The deal was too good to refuse and I now drive a new Explorer. I would never come back except I bought the full 6 year warranty and maintenance agreement so I have to come back. Please, in the future, install a small boutique so my wife can shop there while she waits to see if I am ready to leave.

Keeth Colton

Oct 1, 2015

Great experience, helpful well educated on the product staff. looking forward to attending there customer new car workshop they offer to help us learn about all the features our new edge sport has to offer.

David Suchanek

Sep 30, 2015

Jake Olson did a great job helping us, and so did the finical people. Thank you guys a lot.

Saul Garcia

Sep 30, 2015

The first time that I try to buy a used car was horrible the sales people were pushing me to buy a car that I didn't want. But here at Kendall Ford the sales person Chris Vitus helped me get what i was looking for. They treated me very well. I didn't feel pressure to buy or get something that i didn't want. I will definitely recommend all my family and friends to go here to Kendall to buy a car.

Terry Carlton

Sep 29, 2015

They have a excellent sales staff, and are very knowledgeable about their products. It was a pleasure to do business withthem, and I have a great history of buying cars with Kendall Ford.Terry Carlton

Dennis Cohen

Sep 29, 2015

I have always enjoyed the friendliness and professionalism of Kendall. Kendall is the only dealership I will buy from ( 3 cars so far ).

Michael Omogrosso

Sep 29, 2015

I came in dishearten because my former truck was having issues. Your staff was understanding and helped me find a preowned F150 STX that fit our budget. even other sales folks did things like offer water. This is the second vehicle we have bought from the Kendall Group and you are who we recommend when asked.

Lani Davis

Sep 28, 2015

Steve Hilyard is great! Service was done in a timely fashion.. Shuttle was on time.

Karl Kurien

Sep 28, 2015

Steve Hilyard is great to work with. He is able to get my vehicles scheduled, diagnosed and serviced with terrific efficiency. Service recommendations are tailored to how serious the issue is and he gives me his honest opinion; It keeps me returning to Ford for service requirements

Brian Odegaard

Sep 26, 2015

So far excellent. However now I have a serious problem so I'm looking forward to seeing how this is handled by you.

K Dickerson

Sep 25, 2015

I had a great experience with this dealership. I met salesman Austin immediately on my arrival. I dealt with him throughout the process. He was very helpful and facilitated a comfortable sales transaction. It met and exceeded my expectations. I purchased a 2009 GMC Yukon which was washed and ready to drive away when all the papers were signed. Thank you, Austin.

Jeff Thielke

Sep 25, 2015

Came in for warranty work on heater and clicking sound. Had truck in once before for clicking sound. This time they heard it and it was connected to heater problem. Ordered part and had it done the next day.

Valued Customer Clean Solutions Commerci

Sep 24, 2015

I purchased a 2015 Ford Transit Express for my business-the process was pain free! The model i wanted was in stock, I received a fair price and was out the door in under an hour. Excellent job!

Lois Dillon

Sep 24, 2015

Veery friendly service, prompt. Ashley was great! I've never been disappointed with the service at Kendall Ford. Thanks so much.Lois Dillon

Deena Merlau

Sep 24, 2015

Chris Vitis is very polite, courteous and helpful... Thank you

Walter Hilliard

Sep 23, 2015

The service was great and Steve was very helpful. I recommend all my friends and family to Steve.

Kayla S.

Sep 23, 2015

I purchased a 2014 Ford Taurus from the Ford Dealership in Eugene, OR. From the instant we walked in, our sales consultant Casey Linn was nothing but helpful and genuinely nice. He helped us find the right car for our family and let us know our options without pressuring us. I would highly recommend Kendall Ford, and look forward to making more purchases from them in the future.

Alexis

Sep 23, 2015

Had major issues with my car last week and took it to Kendall Ford - the staff are all incredibly kind, accommodating, and friendly, and now my car is working just like new.

Brian Odegaard

Sep 23, 2015

Very helpful sales staff. I wanted to purchase an F-150 and we got it done.Jason Engle is very helpful. A professional.Brian Odegaard

Elizabeth

Sep 22, 2015

Keith and Darrick made it super simple to buy a car.

Lyn Hackelman

Sep 21, 2015

Pete Yaskovic was very clear with recommendations for future work needed. This was the second time I have worked with Pete regarding the motorhome and he is an excellent representative for Kendall Ford. Thank you.

Rhodora Balumas

Sep 21, 2015

God service. Do you automatically rotate tires do you need to request when you sign up for lube & oil?

Laura Saunders

Sep 15, 2015

Fast and efficient, no problems with the F250. This was the routine 100k

Alma Perales' Tapia

Sep 13, 2015

I love my scape; Great customer service, everyone is very knowledgeable and helpful.

Michael Granas

Sep 11, 2015

Quick sevice trip...brake lite burned out, Pat Lemorra, did EXCELLENT job to accommodate me, I was in, work performed, and out in record time. Wonderful experience. Service writer and technician were both tops!!

Jennifer Goring

Sep 11, 2015

We had a great experience and would definitely buy again

Tom Meienberg

Sep 10, 2015

The service was very good as was the ride in the shuttle.

Kara C.

Sep 10, 2015

(Firstly, thought you should know that the phone number referenced in your feedback request email is a disconnected number: 888-734-0511)I had the pleasure of working with Martin Neustal and he did a fantastic job of helping me find the perfect car. I'm very happy with the deal he was able to strike for me and also the car itself is just amazing. The process was very quick and everything was in order when I came to pick up the car. Super easy process, didn't know buying a car could be that painless! Thank you, Martin! Will definitely be sending business your way!

Stoy Yeager III

Sep 10, 2015

Sales people were very helpful with no pressure to buy something I did not want. Only when I went to sigh did I feel pressure to buy extended warranty. Maybe if it was explained in a different way besides "this is a no brainier". If I wound have known this would have been an option before the signing I would have time to see if I really could use the extra warranty. I did buy it but the way it is presented I started to feel Ford cars are not a quality car. This is my first Ford car. I was happy about the price of the new car, the price I got for my trade in and the payment I will be paying monthly. But at signing time because of all the extra warranty I am paying $50.00 a month more. So it would have be nice to know the information before the time of signing. Thank you!

Alan Rossman

Sep 10, 2015

Great service and done in a timely manner.I do not like to write reviews!!!!!

Brent Rhule

Sep 9, 2015

We were disappointed that a problem could not be found so will wait and see. Service itself was wonderful !

CoraB

Sep 8, 2015

Adam, who made the appointment with me, was great. I was greeted when I drove up and provided with good information about the next step. Steve, the service writer, was very professional, called promptly, and explained everything. The courtesy driver, Bobbi (?), was polite and professional. All in all, good work.

Sara Schwake

Sep 8, 2015

Service was completed timely and care was taken to make sure my car was returned clean.

Thomas Terwilliger

Sep 8, 2015

2015 F150 FX4. Mel King did a great job finding me exactly what I was looking for at a fair price.

Mark and Janet Witt

Sep 7, 2015

From the moment we walked in the door we felt like a valuable customer. We were treated with respect and kindness, something that doesn't always happen at a car dealership any more. We started out dreading going and leaving with a smile and glad that we stopped there. The manager, Bob, went over and above and always followed through with what he said he was going to do. We won't be buying another vehicle any time soon, but when we do we'll go back to the Kendall Budget lot and I hope Bob is still there.

Van Moseley

Sep 5, 2015

As always, the service was excellent! Never a complaint about Kendall Ford!

Jonathan Miko

Sep 4, 2015

45,000 mile service as part of my pre-paid service plan. Excellent as always.

Amy Huston

Sep 4, 2015

Bought new tires from Kendall in June. Was bummed when I got a flat that proved to be unrepairable. Thank you Kendall Ford for the discount on the new replacement tire!

Cody Hallmark

Sep 4, 2015

Service was excellent as usuall. Pete Yaskovic has been a great help everytime I've taken my car in.

George Wilson

Sep 4, 2015

We were headed to Redmond from the coast and on 11th st approaching a stop light when the clutch slave cylinder failed. It was about 11:30 am and the schedular told me that service could see me at 12:45 and recommended a tow company. We arrived at the dealership at approximately 12:50pm and was checked in by a service advisor who told me that it would be about 2 hrs before we would know what was wrong. While interviewing me about the issue the srvice advisor found out that we were stranded at the fred meyer on 11th st where I had to leave our 36' fifthwheel trailer (which we live in-retired). At that point he made arrangements for someone to diagnose our problem far sooner than scheduled. By doing this my time at the service center was over in no time and i left the center by 5:00 pm with a fully repaired truck and back on the road by 6:00pm. I was $500 lighter but a whole lot happier and relieved. Great job and kudos the everyone involved. Kendall service ROCKS!

William Ashcraft

Sep 3, 2015

they preformed the work far before I expected it to be done. very pleased

Marla Hansen

Aug 31, 2015

They Treated us well for repair service. Assistant manager ( Ardell) went out of his way to be sure all went smoothly

Eric Stevenson

Aug 31, 2015

I bought a 2013 F-150 and I love it, My salesman was fantastic and I was done and out the door in about 1 hour with my Certified used Truck.

Jane Ujhazi

Aug 31, 2015

Kendall's service associates are personable and knowledgeable, very pleasant working with Tammy. Even though we live on the coast, it's actually easier to get service on visits to Eugene or on the way to Bend or Portland!

Abdulmohsin Abusaq

Aug 31, 2015

I like the service I had on Kindall Ford. Please don't ask me more to say. It is not goid to limit things. Something is annoying me when I try to give a review or a feedback to a service I had.

Tammy Bierman

Aug 29, 2015

Pete Yaskovic has been my contact at Kendall ever since I bought my Focus over 3 years ago. Although he must see hundreds of customers every week--he always remembers me and even greets me by name whenever I'm there. He is always extremely helpful and keeps me informed regarding what's going on with my car at all times. I really appreciate his friendly and excellent service.

William Spencer

Aug 26, 2015

Took my 2013 Escape in for a check of driver's seat: making a clicking noise when sat upon. Technician determined it was 'part of normal wear and tear.'

Thomas Nousen

Aug 26, 2015

Excellent Service. They got my service done in the time the said they would. They called my cell phone when it was done.

Jacqueline

Aug 25, 2015

The staff was very helpful, but I hate the website that you have to use to tell the mechanic what you want to pay to have fixed.

Donna Howell

Aug 25, 2015

I brought my Transit Connect in for servicing and they were very busy. As I waited, someone would come and communicate with me that they would get to me right away. By the time my actual scheduled appointment time, I was all taken care of and 45 minutes later I was on my way.

Jeffery Lowe

Aug 24, 2015

Un-beatable pricing, un-matched customer service truly how car buying is meant to be. Well done KF.

Valerie Harris

Aug 23, 2015

John was very helpful getting me to the airport on time.

Georgean Dearte

Aug 22, 2015

We purchased a 2015 Fusion in May. We love it. When we brought it in for the first oil change, they found that there was an small leak in the transmission that we didn't know we had. They scheduled another time to have it fixed and took care of everything. The service staff is very pleasant to work with and it gives us great peace of mind to know they are looking out for us. Thank you so much.

Null Null

Aug 22, 2015

Everything went great at my last service appt. No problems.

Edward Levy

Aug 21, 2015

Staff was very helpful. I purchased a 2016 Escape. Wonderful so far.

Kyle Capatosto

Aug 21, 2015

Staff was extremely helpful and understanding of my needs. I could tell they were looking out for my well-being as opposed to just trying to make money, which was awesome! I wish more car dealerships were like this!

Randall Hendrix

Aug 21, 2015

Good experience and very fast for coming on no notice

Valued Customer C And L Auto

Aug 21, 2015

QUICK AND EASY. HAD AN APPOINTMENT. DROPPED IT OFF AND CAME BACK LATER TO GET IT AND IT WAS DONE. STEVE HILYARD WAS AWESOME.GREAT SERVICE. THANKS A LOT.

Delila George

Aug 21, 2015

I have a 2011 Explorer and Kendall's is always top drawer on service! Your the Best!

Frank Miles

Aug 20, 2015

As always, your service department staff were professional, courteous, and efficient. The waiting area has also been improved since the last time we were there. You just need a better magazine selection.

Gerald Avery

Aug 19, 2015

The service man Pete was pleasant and got our 2015 Escape out while we took in a movie. Pete said we 5 get a free car wash but didn't tell us where to go. Overall our experience was good.

Diane Axtell

Aug 19, 2015

*Thanks for the great service I always receive from you all!

G.b. Cody

Aug 18, 2015

I AM THE MOTORHOME FROM GEORGIA--TAMMY WAS SO KIND AND GAVE US A RIDE TO THE MALL---SERVICE LIGHTCAME ON 3 TIMES ON OUR 8000 MILE TRIP--YOU WERE THE ONLY FORD DEALER THAT WOULD HELP US--THANKS EVER SO MUCH---HAD TO BUY AN OBD 11 MYSELF THE CODYS

Bruce Walker

Aug 18, 2015

On 08/14/2015 we purchased a 2015 Ford F350 truck. Our salesman was Dustin. We had originally brought in our 2002 Ford truck for a brake check. While my husband was looking at new trucks, Dustin came out and answered all my husbands questions and offered a test drive in the new truck. Of course, we fell in love with the truck!! Dustin assisted in the purchase and was wonderful!! A couple hours later, we were driving our new truck home after Dustin and another gentleman helped us unload the old truck and even moved the tool box into the new truck!! Dustin and the other service people went up and above to help us with the truck, asking all questions and showing us all the features on the new truck. The guys were wonderful!! WE LOVE KENDALL FORD AND HONDA DEALERSHIPS IN EUGENE OREGON!!! We had also purchased my new 2006 Honda Accord years ago from them, that is why we drive 2 1/2 hours to have service work performed or to purchase new vehicles!!! We tell EVERYONE to take the time and go to Kendall Dealerships in Eugene Oregon!! It is WELL worth the 2 1/2 drive there for such GREAT help and friendly people!!! WE LOVE DUSTIN AND ALL THE OTHER PEOPLE THERE!!!!!!Bruce and Fran Walker

Micheal Reed

Aug 17, 2015

Nice people, work done fast and efficiently. I am still waiting however to get an outlet cover for my truck. Just a $13.00 part, but it's been over two weeks.Thanks

Cheryl Schulze

Aug 16, 2015

They got me in and out quickly. That with a tire that needed plugging too! Good job and verysatisfied. I know I can trust Kendall to do a great job.

Joseph Bongcayao Jr

Aug 14, 2015

The service was great. I went in to have my oil changed and mirror fixed. The staff offered to give me a ride to work and pick me up when my vehicle was ready. Even though it seem chaotic everyone there was friendly and helpful.

Raymond Moore

Aug 13, 2015

very smooth operation, very pleased, thank you will be back

Jayson Jolly

Aug 12, 2015

Your service was excellent and Staff was very helpful in answering my questions and telling me what needs to be done with my car and I will always come back to you guys. Thank you for everything I will recommend friends and family to you guys.Well done ?

Heather F

Aug 11, 2015

We wanted to buy a car for several months but dreaded going into a dealership with pushy car salesman. We attended the Lane county fair where there was a ford display and really liked the ford mustang fastback. I e-mailed the Kendall Ford on Friday evening and got an immediate response from Jesse Snarr. We set up an appointment for Saturday and bought our ford Mustang that day. Jesse was not available so Skylar Hurd helped us. Both of them were not pushy salesman. Our car buying experience with this ford dealership was wonderful and we are very happy with our new car. Even signing papers with Jeff Lowe the financial person was super easy. We will definitely recommend to our family and friends. We will also return if we need another vehicle. We are very satisfied customers.

Darryl Noble

Aug 11, 2015

Usually it is a big hassle buying a new car but this time it was fairly easy.

Mariah Mikel

Aug 11, 2015

The Service Advisors and staff are always helpful and look out for my best interests.

David Griffith

Aug 11, 2015

Jake did an awesome job! Best we have ever seen in terms of: - understanding features and functionally of options - differences and similarities in vehicle models - covering new owners (us) on how to work options and - left us his number to call if we had any questions along our way to new car ownershipHandled difficult questions we posed very professionally and was able to overcome the concerns.Service has always been very friendly and professional. Steve, in service, is one of the reasons for us buying our second Ford Edge from Kendall of Eugene, ORHe is a very nice young man and has an extremely bright future if he continues polishing his interactions with everyone he meets. :-)

Christina Rethwill

Aug 11, 2015

Glen was exceptional. He made purchasing our 2015 Fusion a pleasant experience. He never left us hanging in knowing where we were at in any aspect of the process.

Dale Baines

Aug 10, 2015

it was one of the best experiences we have had and we have purchased many vehicles in the past would come back again.

Jean Maddux

Aug 10, 2015

The Service Dept at Kendall Ford in Eugene is very good. They always fix everything that I ask for. And the Service Consultant Pete Yaskovic is an exceptional representative of. your company.

Sylvia Kjaer

Aug 7, 2015

2013 Explorer had a warranty issue with the steering linkage, and was repaired.

Benjamin Rain

Aug 7, 2015

Mel and Skyler were both very helpful in helping me lease a Ford Focus Electric.

Janet Eden

Aug 6, 2015

Experience was fine. No Problems........................................

Tom Niemeier

Aug 5, 2015

Brian the shop foreman was outstanding. Attitude, communication, effort. On the road and broken down while towing an RV. Limped in the night before and was out the door by 9:40am next morning. Couldn't ask for better.

Marianne Bohner

Aug 5, 2015

Your salesman was very helpful. Why do I have to enter at least fifty characters?

James Hueske

Aug 4, 2015

Great time in picking out our first new truck in 20 years.

Mark Bennett

Aug 3, 2015

I brought my truck in for an oil change, and your team got the job finished on time...also appreciate the car wash coupon!

Edward Ogle

Aug 3, 2015

2013 Fusion Hybrid.I have always had good service at Kendall Ford.

Gail Buckholtz

Aug 3, 2015

Well, I had a 9:30 appointment, I should not have had to wait all morning for my car to be serviced. I is like it is first come first serve, even if you have an appointment. Secondly, when my car was serviced several days earlier for a recall, one of your technicians broke the passenger door handle..... now I have to pay to get it fixed. Ford should take responsibility for the cost, as it was not broken when I took my car in. Needless to say, I will probably be taking my car else where in the future.Regards

Kim

Jul 30, 2015

fast and friendly ..Pete did a great Job... Thanks Kendall

Delana Carter

Jul 30, 2015

We had experienced some hard times in the past and were not sure if we could get approved for a used car. We filled out the application on the Internet and soon recipe ex a call. The lady was very nice and understanding of our situation. She turned use over to a sales associate which again was very happy. He asked if we were against a brand new car. My response was,"well no but you will be a miracle worker if that happened. ". Within 20 minutes he called back and we were approved through ford for a brand new 2015 Ford Escape. We drove to the dealership and picked up our car. The best experience I have ever had buying a car. Thank you Kendal Ford, For outstanding service.

John Cochrun

Jul 29, 2015

It was fine. Everything was thoroughly explained. Vehicle was ready almost when predicted.

Lila Jones

Jul 28, 2015

I was very well pleased with the work that Kendall Ford did for me

Michael Johnson

Jul 28, 2015

Tech was on top of everything & I was pleased with communication. I asked service guy to put hood bug protector on & last minute & he didn't hesitate.

Valued Customer Jensen Drilling Company

Jul 27, 2015

Mr.Hilliard and his staff raced to get our pick up back on it's feet, so we wouldn't be down more than a day. The service and work performed is top notch, as always.

Donald Vangundy

Jul 27, 2015

Service completed in a professional and timely manner.

William Cope

Jul 27, 2015

Great service and great follow through of what was committed to.

William Haire

Jul 26, 2015

i have a 2014 250 super duty crew cab that i took in for service. the people friendly helpful and right on task. the service was done quickly and i was in and out.

Kristy Kelson

Jul 25, 2015

Always a great experience. Great staff. Professional atmosphere.

Gary Roush

Jul 24, 2015

Truck was done in a timely manner and all were very helpful

Kerry Atherton

Jul 24, 2015

Your sales associate ( Jayson Bates) was excellent and my new Ford Edge is a dream to drive.

Donald Lynch

Jul 24, 2015

Very good. Highy reccomended. Would definitely go back for another vehicle.

David Mcdole

Jul 22, 2015

Seems like this time it may be fixed other than the radio issue.

Courtney Harshbarger

Jul 22, 2015

Very friendly, helpful staff from checking in, to the shuttle driver, to pick up. Great service!!

Leslie Wilson

Jul 21, 2015

Like usual staff and mechanics did their A+ work, I recommend them to all my non-ford friends (snicker).

Viola Jones

Jul 21, 2015

We have always been treated very well at Kendall Ford. They do not hesitate to help us with any problem we have with our vehicles. My husband was telling me about a new vehicle you have, which I had never heard of. It's called Flex. When we bought our car (Fusion) 2 years ago I would have looked at the Flex. Did you have it then? Just curios. Other then that we love Ford Kendall for buying and taking care of our vehicle.

Gregory Abel

Jul 21, 2015

I purchased a 2015 Ford Escape se. The service was great,fast, and efficient. I'll be back in a few years for my truck purchase.

Aileen Cyr

Jul 20, 2015

Customer service was prompt. Your technician did a very good job, my vehicle feels like new.....smooth riding. Thank you

James Manson

Jul 20, 2015

service was excellent. I will return to have transfer case serviced as soon as'possible. you did not give me a price on fixing the oil seep in my valve covergaskets. how much is that

Susan Sullivan

Jul 20, 2015

I'm always greeted with a friendly smile and conversation. The work is do e in a timely fashion!

New car owner

Jul 20, 2015

Called to request a specific model...dealer found it at another location and held it for me during military move. Very friendly and helpful.

Corey Miller

Jul 20, 2015

Fast and easy process to purchase my new F150. I have made several personal and business purchases through Dave.

Donald Clark

Jul 18, 2015

price and ease of purchase went smooth. vehicle did not have owners manual or a second key but sales manager found a manual for me at another of your dealerships. as for the second key they could not find it so I bought a blank transponder and hope to have them program it for me. the vehicle is a jeep wrangler and its in great shape perfect for summer.

Judy Puderbaugh

Jul 17, 2015

scheduled 25,000 checkup for ford escapewas able to make appt. right awayshowed up, checked in and because there was a bit of a waiting room snafu, service to my car wasexpedited...had time to barely read the newspaper and drink a cup of coffee...very good service!wish i had the business card of the service-guy with me...then i could name the person who was so pleasant and helpful.judy p

Kristin

Jul 17, 2015

Friendly and knowledge staff helped make my experience good.

Rose Prescott

Jul 17, 2015

As usual, prompt, friendly, and clean. The work was done quickly and beautifully.

Loretta Lewis

Jul 17, 2015

We would never consider going anywhere else. The people are nice and the service is excellent.

Keith Bond

Jul 15, 2015

2004 f-150. staff helpful. will return in early August to have repairs made.

John Carney

Jul 15, 2015

Steve Hilliard service was the best. He is always informed and gives me all the options available.

Zach

Jul 14, 2015

Came in to get the 7500k warranty maintenance done on my 2014 focus. Staff was very friendly and accommodating to myself and my 10 month old son. Made the experience very satisfying.

Lisa Erickson

Jul 14, 2015

Kendall Ford went above and beyond the call of duty to find the problem with my car and to more then satisfy the customer with outstanding customer service. I cannot say enough good things except that everyone I know knows how thankful I am to have them taking care of my car!

Lenard Gosda

Jul 14, 2015

Pete did an excellent job helping me. I have other concerns with Ford and Kendall that lower me recommending you to other people. I have bought two Ford vehicles from Kendall that I have had trouble getting fixed by when they knew they had a problem and would do nothing about them. At this point I doubt I would buy another Ford myself, so I don't think I would recommend Ford or any of the Kendall dealerships.

Erven Kincaid

Jul 14, 2015

Tammy Reynolds does a good job for you. Warranty work on an oil leak was done on time and without hassle.

Brenda

Jul 13, 2015

We bought a Ford Explorer sport from Casey. The service was outstanding and no hassle buying experience was much appreciated!!

James R Saville

Jul 11, 2015

I am always totally satisfied with the service and friendliness I receive at Kendall Ford of Eugene!

Gary Troite

Jul 11, 2015

The whole process was very easy and prompt. We will return again and again!

Matthew Harrison

Jul 11, 2015

Darwin made it very easy and painless to purchase my Ford Expedition. My family has been a Kendall customer for years and plan on purchasing more vehicles from them in the future.

Brittany

Jul 10, 2015

Service was great. Vehicle was ready when Tammy said it would be.

Charles Roberts

Jul 10, 2015

Arrived at 8 AM for scheduled appointment , was greeted quickly . Waited while my truck was serviced , noticed the waiting area could use some help ... Dirty chairs etc. truck was completed in a timely fashion , appreciated having wifi available . Love my F 350 !

Kerry Brooks

Jul 10, 2015

Really quick, Tammy was excellent in her communicating and keeping me up to date with my truck and the status at present. It seems after driving my truck a short time everything has been taken care of and it is running the way it should now.

Valued Customer Select Temp

Jul 8, 2015

Alex was friendly and knowledgeable. Vehicle was finished as promised

Robert Wilson

Jul 7, 2015

Service was relatively quick and successful. Don't have any other characters to enter

Estelle Moore

Jul 6, 2015

Tammy Reynonlds is knowledgeable , attentive and an excellent service coordinator. She understands the service and customer needs, constantly checks in and goes beyond her job to be helpful. She is s gem. Thank you Tammy!

J Bradford

Jul 6, 2015

Took my Ford Fusion Hybrid in for routine oil change and associated inspections. Work was completed quickly and the process went smoothly.

James R. Saville

Jul 5, 2015

Service and staff were very helpful in correcting costly mistakes made by Legacy Ford in Pasco, WA.

Sal Anzalone

Jul 4, 2015

Purchased a 2014 Escape (Mike Higgens sales). Service has been excellent and the people very helpful.

Valued Customer Camas Landscape Services

Jul 4, 2015

Usually I will get the vehicle back with recommendations on items that need to be addressed, but not performed. It's difficult to schedule return visits so it was good to be asked if I wanted them taken care of while I still there.

Michael Skeers

Jul 3, 2015

2013 Ford Fusion. The service was prompt and excellent. The staff was very helpful as usual.t

Maja Thomsen

Jul 3, 2015

PURCHASED A FORD FIESTA AND ABSOLUTELY ENJOYED MY EXPERIENCE AT THE FORD DEALERSHIP. CASEY LINN WAS EXTREMELY HELPFUL AND DID EVERYTHING POSSIBLE TO GET FINANCING FOR ME. I WOULD DEFINITELY RECOMMEND HIM TO ANYONE THAT I KNOW. EXCELENT SERVICE....

Lori Howe

Jul 3, 2015

It was for service and all was professional and appreciated the ride to and from work.

Jane Dougall

Jul 3, 2015

Service for my C-MAX. All was well done except for a mix-up on scheduling. Somehow I was scheduled for 2 appointments--one on June 30 and one on July 1. This is the second time there was a scheduling snaffu. I called both times and it was corrected. But it makes me wonder what's going on....

Simone Williams

Jul 2, 2015

Had my Fusion in for maintenance and an engine light. Service advisor was quick and very helful. Communicated the issue and the plans for a repair.

Michael Williams

Jul 2, 2015

Everything that I was told before my new Truck came in happened just the way it was supposed to, thanks again

John Phillips

Jul 1, 2015

Tammy was the person who handled the check in and service, she was very helpful and professional

Vic P.

Jun 30, 2015

The entire sales and finance staff was 100% patient with my busy work schedule to ensure that the deal was done and appropriate for both sides.

James Hunt

Jun 29, 2015

This was a major service at 120,000 miles. All was done as expected except for the air filter replacement. I specifically requested the filter be changed if necessary. Instead, the old filter was left in place with a note in the service paperwork that the filter was clogged with dust and failed the inspection. Now I need to return the car to the dealership to take care of this item. Still, the overall level of service I've received from this dealership continues to be excellent.

John Menegat

Jun 29, 2015

Good service. Seems to be a number of recalls but it is a new model. It is a 2013 C-Max.

Mary Dax

Jun 28, 2015

I have a 2013 C-Max Energi that I've owned for more than a year that had recurrent problems with the Sync system. The system crashed several times since I owned it. There were some software updates, but the same failure would happen again - mostly on hot days, and of course not when I took it in. When it happened again I called, and was very frustrated, and they transferred my call to Ardel. He was amazingly helpful, and told me to bring it in. They replaced the APIM. The day after I picked up the car, the system failed again. I called Ardel and he told me to immediately bring the car in(luckily I was on my lunch break) - for once the tech got to see what the system was doing (or not doing). They kept my car to try to figure out what the issues were. They ended up replacing the ACM and that seems to have fixed the problem. During the nearly two weeks they had the car, I was given a loaner. I really respect and appreciate all the staff I dealt with during the whole time my car was being repaired(Steve, Ardel - and many others whose names I wish I had written down!).This was the dealership where I purchased my vehicle, and I have to say - all my interactions with Kendall Ford have been positive and fortunately for me, they listened to my concerns and worked hard to fix them - I can't say enough about this dealership!!!!!

Darrell Hinderlie

Jun 26, 2015

EVERYTHING WAS PRETTY GOOD. WE DIDN'T PREPARE FOR THE TWO HOURS IT TOOK, BUT THEN AGAIN WE DIDN'T KNOW IN ADVANCE HOW LONG IT WOULD TAKE TO FIX THE RECALL, WHICH WAS TAKEN CARE OF ALONG WITH THE OIL AND LUBE, WHICH WAS OK. THE ONLY COMPLAINT GOING WAS THE FACT, YOU DIDN'T HAVE BUT ONE OR TWO MAGAZINES IN THE WAITING ROOM, AND THE MOST CURRENT ONE WAS ONE THAT CAME OUT IN "2013". MYSELF, I DIDN'T CARE THAT MUCH, BUT FOR THE WOMEN, MAYBE YOU COULD HAVE SOME MORE UP TO DATE, PER MY WIFE!!!OVER ALL EVERYTHING ELSE WAS OK!!OUR VEHICLE:: 2013 FORD EXPLORERSERVICE:: VERY GOODSTAFF:: GOOD

Amy Newport

Jun 26, 2015

Awesome experience at Kendall Ford! These guys rock!!!!!

Elizabeth Treacy

Jun 25, 2015

I purchased a 2011 Ford Escape from Lisa Arney. Lisa was straightforward, professional and cheerful. This is the third car I have bought from this dealership and I would say this was my best experience hands down. I also thought Jeff in Finance was really friendly and I didn't feel pressured into any add-on sales. All in all, it was great experience and I adore my car.

Brent Rhule

Jun 25, 2015

Staff very helpful. I was able to get my needs met in a timely manner. They even got water for my dog!

Jenifer Watson

Jun 24, 2015

I am in town from Phoenix, AZ. I met Pat, the Service Manager and he helped set up my oil change and order a part for me. I came back the next morning for an oil change. I have to say I was very uncomfortable about taking my Ford Raptor to a new dealership and the layout of the place was way different than I am used to. I have dealt with my service man in Phoenix for nine years. Pat had greeted me and introduced me to Tammy Reynolds and she got the info and had my truck serviced. I had an issue at the end because I was told in Phoenix that my truck took 8 quarts of oil and it got me scared that something was wrong. She confirmed 7. Then had the service guy check the oil in front of me and he showed me on the sheet that it took 7. I really appreciate the way Tammy handled it and confirmed it right in front of me that everything was the way it was supposed to be. She deserves a BONUS or something...lol. She's very nice and professional. She was GREAT! And Pat is a super nice guy too! Thanks to both of you!

Dennis Hurowitz

Jun 24, 2015

What can you say about an oil change and inspection? It was great guys ...

Thomas Thompson

Jun 24, 2015

I purchased a 2015 F350 - the sales person knowledgeable - low pressure and got me the deal I wanted. After purchase she took the time to go over the vehicle and answer any questions.Overall it was a great experience

Kathleen Mechem

Jun 24, 2015

The staff was friendly and helpful. The service was timely and thorough.

Leo Minnickel

Jun 23, 2015

Had my oil changed. Very good service. Will come back

David Biggs

Jun 23, 2015

They were very busy on Monday and told me it would take an hour. They were under an hour to change the oil. Very satisfied with the job. Looked at new pickups while waiting. Didn't have the one I wanted. A super cab power stroke and not a four door. Liked the four door one on sale but didn't know if it would fit in my 24 foot garage.

Richard Adams

Jun 23, 2015

I had been out of town and was not able to make an appointment ahead of time. But I called at 7:00 a.m., they had a slot open at 8:00 a.m. and the job was done before they estimated. A pleasant experience all the way around. I know I can't COUNT on getting in that way without an appointment, but it worked out this time. Their finishing the job sooner than expected was a bonus too. Kendall technicians are usually pretty close with their estimates of time involved.

Thomas Long

Jun 23, 2015

Made my appointment on-line, very easy. The work I ask for was completed promptly. All staff was very helpful and pleasant. New tires were recommended, same tires 20% less elsewhere.

Randy Nawalaniec

Jun 23, 2015

He was very helpful in answering my questions for our road trip!

Kenneth Razoto

Jun 21, 2015

You guys had a huge selection of super duties. The hardest part was picking the one I wanted. Skylar did a great job and was very knowledgeable about the trucks. I even traded two vehicles and that didn't slow us down. Excellent experience.

Mike South

Jun 20, 2015

I banged my passenger mirror on a truck. the truck was fine. My mirror glass fell off and was ran over. Drove to Kendal Ford not knowing if I just needed the mirror to fit in the mount or the whole thing. The parts guy did not know so I walked over to service. Tammy took a look at it and she didn't know so walked and got mechanic Wes to help. He wasn't 100% sure, but walked with me to parts. Found the part, had one in stock and pulled it, only to find a middle piece was needed that only came with buying the whole mirror mount assembly. The parts guy found it and could have it to the store by the next morning and it was only $9 more! They ordered and Tammy set me up to come in the next day. What a great experience! Thank you Kendal Ford.

Aaron Mcdonald

Jun 19, 2015

I purchased a f350 diesel. My salesman Mel picked me up at the airport in it. There were some minor issues that were self inflicted but Mel was awesome. He made me feel comfortable in a new locationAaron

Tori Foss

Jun 18, 2015

Service was great. The person I charge of my account was very friendly and gave high quality customer service. The shuttle driver was great as well.

Jamie Allen

Jun 17, 2015

The Kendall Ford team has earned my trust and confidence during the past six years that I have used their services. I will continue to do so and recommend Kendall Ford whenever appropriate.

Judith Akers

Jun 17, 2015

Good service, good and friendly people.Service was timely and everfything was reviewed.

Jeffrey Juenemann

Jun 17, 2015

The oil change was performed quickly and to my complete satisfaction

Tina Woods

Jun 16, 2015

Thank you for your help but would like it if my car 2014 did not have problems already

Anna Ferguson

Jun 16, 2015

The service of my Honda Accord was done in a timely manner and the staff made me feel very valued.

Sharon Mccormick

Jun 15, 2015

Ford ExplorerEveryone was great, my salesman, Casey was very friendly, made me feel comfortable, sat in the car and explained everything to me and how it works. The experience was great and I had been dreading it.

Dianne Pitt

Jun 15, 2015

It is always excellent. I bought my 2007 Fusion in 2007. I have always had it serviced regularly at Kendall and always have been more than satisfied.

Guenther Fuernsteiner

Jun 13, 2015

Friendly and timely..Professional.I like the idea to discuss future tuneup requirements on the car.

David Correll

Jun 12, 2015

I love my 2013 C-Max and really appreciate the follow-up care Ford is giving me, for example, the new wiring harness you just installed Wednesday.

Earline Shreeve

Jun 12, 2015

Very friendly, reasonably pricedVery friendly, reasonably priced.

Douglas Schaaf

Jun 12, 2015

You were able to take care of my issue in a more than timely manner. I was a drop-in.

Lila Jones

Jun 11, 2015

Was in actually before my scheduled time and out early which made my time for the day very nice.

Bill Bachman

Jun 10, 2015

Pete, the service adviser was great as usual - knowledgeable, personable and is becoming a friend.

Gerald Keener

Jun 6, 2015

Our service was on time as promised and Kendall kept their word on providing a loaner car at no expense as I was told.

Gary Oakes

Jun 6, 2015

came in only for an oil change but a recommendation of an air filter was very good and since soon on an 700 mile trip was great!!

Megan

Jun 5, 2015

Very fast service in and out promptly and great staff.

Larry Ocker

Jun 5, 2015

Wss helped as soon as I entered the service dept. Jen Fisher, did a great job answered my questions. She told me it might be more than hour because you were busy. I was on my way in 50 minutes, oil changed, tires rotated. I have always great service at Kendall's.

Donald Clark

Jun 5, 2015

this is my second vehicle purchase from a Kendall dealership. I had a problem at first and thought I was forgotten but turns out they were busy fixing the problem and everything is great now thanks to Jason Engle and your sales team.

John Fentress

Jun 5, 2015

I have a 2001 Ford Ranger that I love but which is beginning to show its signs of aging. I want to keep it as long as possible. This is why I bring it to Kendall Ford. They (you) have always treated me and the vehicle well. I need to bring the truck back in Monday for some more work. I do this without hesitation as I am confident that Kendall will help extend the life of this truck as long as possible. Thank you.John FentressEugene, Oregon

Femina Bedolla

Jun 5, 2015

Thanks for another great service! Repairs were made within a timely manner!

Fan for life

Jun 3, 2015

It was and easy and comfortable experience, the staff is super friendly and knowledgeable.

Bradley Middleton

Jun 3, 2015

F150 lariat. Service was excellent, Casey Linn and staff were very helpful.

Bill & Sharon

Jun 2, 2015

We worked with Casey on finding the right vehicle for our new lifestyle, needing to trade in a big truck.Casey was knowledgable , listened to us, easy and personable to be with. He was very patient, told us " I'm here for you". We came in looking for a hybrid fuel economy little car, moved on to a truck cuz we love a truck! Settled on the 2015 Ford Explorer XLT with a few bells&whistles! We went a little over budget, we received a great deal with our Costco Auto Program. We decided to take advantage of the extended warranty as we financed at 1.9% with Jeff. Who is awesome to work with also. We never felt rushed or pushed as we took a couple days to do our research , discuss, ask questions and decide. We came back one more time and Jesse was great teaching us about our new SUV. And we had a lot of questions that required the "show me how to ..." And "how do I ?" teaching . Our experience was comfortable and pleasant! Thanks to the Kendall teamKudos,Bill & Sharon

Dustin Reinke

Jun 2, 2015

Great help thanks. Made swapping out a bad deal with a good deal. Hope this one is everything we hoped for!

Susan Mcerlane

Jun 2, 2015

Alex was very helpful and explained the recommendations.

Joseph Canale

Jun 2, 2015

Fusion titanium. Everyone was very helpful. I never felt like I wasn't going to be helped.

Larry Thompson

Jun 1, 2015

It was very prompt, polite and professional service--appreciated the good communication well!

Kristin

Jun 1, 2015

Casey was very helpful in making the right decision for trading in my car. He got me into the car I wanted with a payment that I'm comfortable with. Couldn't be happier with my experience.

Can Read

Jun 1, 2015

It's just such a joy every time I show up there. It's not to often I'm there because I drive a ford and they just don't need much work. But on that rare occasion I go in to the kendall ford service dept it's pure happiness and smiles. I'm so lucky to be able to say I'm a customer of this dealership. Thanks again kendall service team. YOU ROCK.

Lee Corette

Jun 1, 2015

Bought a 2013 Subaru Outback at the Memorial day sale at the Fairgrounds. The salesman was very young and not very professional however, had a great heart and was fun to hang out with for several hours. I was surprised that the cars weren't grouped together at the fairgrounds by make or model. The cars seemed to be in random order which made it difficult to find the car I wanted. The salesman didn't know where the cars were either and wasn't familiar with the inventory. We walked a lot that day looking for particular cars. I would suggested grouping them in similar categories, like all the wagons together, all the SUV's together. It seemed like the trucks were together, but the other cars were random. My car is missing a floor mat and I wish I'd noticed it at the time of purchase. I hope the dealership has a spare one that I can have.

Richard Hedges

May 31, 2015

The service was excellent he showed me several options and helped me find exactly what I was looking for. It happened to be at another dealership and the got it for me the next day. It was perfect. Great service and experience not to mention a beautiful truck! No pressure whatsoever. The signing process was quick and painless.

Barbara Neyman

May 29, 2015

I have a 2015 Ford Fusion Eco boost.... I love it! Thank you Ronnie Arnold for getting me into this car!

Janet Gard

May 29, 2015

I would recommend Kendall Ford to absolutely anyone looking for a new or used vehicle! The sales and service staff go the extra mile for each and every customer. That are like one of the family!

Martin Falk

May 28, 2015

I have my oil changed regularly as recommended. 45 minutes last time in a comfortable waiting room. Transportation available and no charge. The coffee carafes were empty in the waiting room. This has happened several times.

William Cooper

May 28, 2015

Very Pleased with service received ,Thank you ..Mr.Bill

George Greenwald

May 28, 2015

The engine caution light was on. The self sealing gas filler tube was replaced and the computer in the car was updated. Done very well,

Laurie Leece

May 25, 2015

Very efficient and pleasant..................................

Peter Buenau

May 25, 2015

I needed a new battery in my F-350. I did not need an appointment and I was back on the road in 45 minutes. Staff was professional and the coffee good, thanks.

Marvin Zettle

May 25, 2015

Experience there was not bad. To high priced for Me to do much at your store.

Jeremy Howland

May 22, 2015

This was the second time back in 3 days to fix an exhaust issue with my truck. The customer service was great both times. It was frustrating to come back twice and miss valuable family time out of town. This isn't a customer service issue; it is a Ford DEF issue, but I digress. I was treated very kindly by staff, which did help ease the time I had to spend waiting. Thank you!

Charlotte Bergman

May 22, 2015

I went to Kendall Ford to schedule an oil change for my 2014 Escape, saw a Mustang Convertible that caught my eye but decided against it. I mentioned I was thinking of trading for a Rubicon so while looking around he brought the 2014 Rubicon around and that was all it took for me, we already have a 4 door Rubicon but I wanted MY Jeep back so I made the deal & drove away with it. I LOVE my Rubicon. The deal went very quickly

Cynthia Garrelts

May 22, 2015

Your service was good, staff was very helpful. I have concerns about ongoing oil leak that was fixed and has returned. Everything else was very good

Valued Customer Wildish Construction Co

May 21, 2015

The people I work with at Kendall Ford all take the challenge of making the experience of purchasing a new vehicle so easy. When you leave the lot you have a car salesman whom you can call a new friend, a dealership that cares about the individual and the purchase he or she is about to make. Just a great experience with all at Kendall Ford. Karl G. Walrod

Valued Customer Rainrock Treatment Center

May 21, 2015

I'm always super satisfied with the service I receive from your all your staff at Kendal Ford. Tammy is usually the one who helps me and she's gets right to the point of things in a fast professional, kind manner so I can get on with my day. ?

Dennis Cohen

May 21, 2015

Service was fast and they were very informative of the condition of my car

Robin Ryerse

May 21, 2015

I like to deal with Steve Hilyard he's friendly and knowledgeable about my truck

Ninfa Espinoza

May 20, 2015

Ford 2013 - Service was good - Staff was very helpful

Jayson Bates

May 19, 2015

Service was great and steve does an amazing job as a service writer Couldn't ask for anything better

Jack Reinitz

May 19, 2015

Service writter I worked with was.very helpful & knowledgeable. The work was completed at the time I was there while I waited on schedule & at estimate cost.Thanks, Jack R.

John Birks

May 18, 2015

Jake Olsen from Kendall Ford was great to work with and the rest of the staff was great as well.

Rick Sanders

May 18, 2015

SO FAR SO GOOD I WAS REALLY HAPPY WITH THE SERVICE AND PRICE OF THE WHEELS AND TIRESTHANK YOU

James Hunt

May 15, 2015

The service adviser helped me work through a problem with my Bluetooth connectivity and solved the issue.

Susan Mckenna

May 15, 2015

Service team was fast and very nice. Had my car back i a couple of hours.

Alan Rossman

May 15, 2015

Service was great.I don't write reviews. This part of your review should be optional!!!!!!!

Pamela Walker

May 14, 2015

Took a little longer than I thought but over all I'm very satisfied with Kendall

Summer Reeves

May 13, 2015

2015 ford focus. Friendly, fast service. had flexabikty and was able to make a deal and get me the car I wanted.

Eric Hoobing

May 12, 2015

Ford Escape SE. The salesman was professional very knowledgeable about the Escape and answered all of our questions.

Jasen Hansen

May 12, 2015

Paul and Martin were awesome and the whole experience was top notch. I will be back again for sure.

Valued Customer Evans Building Co. Inc

May 12, 2015

Service consideration was very good. Friendly people meet you when you pull in. My service advisor Jen Fisher took great care of me and made sure to ask questions to insure all concerns were to be met during this visit.

Michelle Siewell

May 12, 2015

The staff is always helpful and do a great job every time I bring in my 2010 ford focus

Debra Factora

May 8, 2015

Very satisfied with your service. I rest assured that my vehicle will run well.

Jason Wilson

May 7, 2015

Mel King did a great job. My only problem was my truck bed was not centered and it has the factory spray in bedliner. Now it needs to be adjusted the spray liner will need to be touched up. I'm waiting on wheels and tires and the work is supposed to be completed when they arrive.

D'Lynn Williams

May 6, 2015

5,000mile service on Saturday. Didn't know shuttle service wasn't offered but I was able to walk to my destination

Rod Morris

May 6, 2015

Everything went smoothly and in a timely fashion. The dealership is a model of efficiencies and professionalism.

Matthew Clark

May 5, 2015

Brought my 2005 F-150 Supercrew in for service. Was treated very well by everyone that I talked to. An E- mail was sent to me explaining work that was done , and for further work needed.

Edward Bryant

May 5, 2015

Traveling through and had a message pop up to change oil and fuel filter, called for an appointment and was able to get in that afternoon. The staff was very helpful and courteous. We were in and out in a little over an hour. Even got a FREE car wash. Thanks.

Michael Johnson

May 5, 2015

Staff was very helpful................................

Stacy Mcrae

May 4, 2015

I usually have a great experience at the dealership. People are friendly, helpful, etc.I did want to let you know that your service driver female (I forgot her name), is wonderfully helpful and a keeper. She is an asset to your dealership.

Michael Ward

May 4, 2015

Jake made the purchase easy...He was attentive to my needs and wants,made a connection to be more personable..great feeling thru out the dealership from my salesman to the resptionness to other sales staff just in passing and greetings...thank you..mike

Errol Simonson

May 4, 2015

I am completely satisfied with the service and product at Kendall Ford, all the personnel that work there are very helpful. I would like to mention the service person that l delt with and the sales rep Neil that help me. I brought my 2011 Ford edge in for service and left with a 2014 Ford edge.Errol Simonson

Myron Mason

May 4, 2015

i have an old 1985 F-150 pick up that i just purchased and i knew it was in need of some serious work. so, i took it in to have it serviced. Tammy was my service representive and she did a great job of keeping me up to date on the work they were doing and the costs of the things that they were fixing.I was also E-mailed itemized forms of the work they had done and work that was suggested to be fixed.the next time i take it in i already have a complete list of the final work that needs to be done. I am impressed with the staff and all of the work they did on my truck. I would recommend them to anyone, they were great to deal with. Sincerely Myron Mason

Candy Davis

May 1, 2015

Your service crew is such a great team, and pleasant to deal with. You put other car repair shops to shame. I appreciate your transparency and fair prices. I never feel ripped off there. You don't do anything unnecessary, but you do just what you say you will do. It is actually a pleasure to get my For Transit Connect serviced every 5,000 miles.

Susan Czesnikowska

Apr 30, 2015

This was the first time I had to take the Ford Fusion in for a service. I was not sure where to go and what to do until I saw someone to ask. I had a questions about the wheels on my Ford Fusion and that should be resolved next time I take it in for a service. That was good to know. I asked about the Syncmyride and felt someone could have checked it to see if it would work for me as I am an older person that would have been an excellent and going above and beyond service for me personally. Other wise I got the car back in about 45 minutes as promised and was called on my cell phone to say it was ready.

Zachary Ohara

Apr 30, 2015

Staff was terrific and met all of my needs in a prompt and timely fashion.

David Plimier

Apr 30, 2015

Alex was more than just helpful; he was proactively helpful!! Just off the plane from our home in Hawaii, we picked up our Escape at Eugene RV Storage on a tight schedule. Arriving at Kendall early for our appt, Alex jumped to work and got us on our way in jig time. It is that kind of service that brings us back every time to Kendall in Eugene.

Mark Watson

Apr 29, 2015

You have always treated me excellently. I would definitely recommend you to other people.

Angela Townsend

Apr 29, 2015

Alex is always very informative and helpful I appreciate him

Sue Menen-Jessing

Apr 28, 2015

I had a great experience with my last visit for service. I was able to make a last minute appointment mid-morning, drop my car off, get a shuttle ride home shortly thereafter, and have my car back by late afternoon. I must admit, I am usually reluctant to go to a dealership out of concern for higher prices. However, the pricing was fair and competitive and the convenience associated with my whole experience (especially having my car back so quickly) made everything seem that much more reasonable and good reason to have my car serviced at the dealership. It was all around a great experience and I will be happily returning in the future. Thanks!

Ronald Patterson

Apr 28, 2015

Jen was very professional and friendly. She applied for rebates for tires and batteries for me.The ride was arranged, overall, a very pleasant experience.

Richard Mathisen

Apr 28, 2015

The entire staff that I did business with regarding my 2013 Fusion were very friendly and the service was very fast.

David Paull

Apr 27, 2015

They were all great. They got my car in the same day and got it back the next afternoon repaired and took on a small trip and everything works great.

Danny & Karen

Apr 27, 2015

We had set up an appointment with Jesse Snarr to see a 2012 Certified Ford F150 XLT 2WD on 04-23-2012. The F150 was waiting for us on our arrival. Jesse was not available as we arrived early but Jayson Bates helped us. Test drive, set up trade and purchase went smooth. Out back on the road in no time at all. The transaction had No pressure. Jayson and Jesse were very helpful. Thank you.Danny and Karen Lincoln City, OR

Scarlette Anne

Apr 26, 2015

The staff was friendly, professional, and worked to get my vehicle back on the road as quickly as possible with the highest quality. I'm very satisfied with my experience here.

Lila Jones

Apr 24, 2015

The service was great. They had me in and back out in the time allotted as they said

Eric Geisler

Apr 24, 2015

standard service went well on oil change .........................................................................

Kenneth Hadley

Apr 23, 2015

I have been a customer of Kendall Ford and its Service Department since 1996, and I have never had an unsatisfactory experience whenever I have purchased my Ford Explorers and/or having those vehicles serviced. Service advisor Alex Brown provided excellent service on my latest vehicle service.

Dennis Johnson

Apr 23, 2015

Kept informed about status and was very satisfied.

Seattle Purchaser

Apr 22, 2015

Bought a new car from Seattle and had it shipped here. Great experience!

Janice Bragg

Apr 22, 2015

I have a 2012 Escape which I took for it's 25K checkup.When I called I was able to get in on the same day.Steve Hilliard was my service agent and very professionalas always.

Daniel Salvatore

Apr 21, 2015

The initial parts procurement took some time, but the service representative was very helpful throughout the process and provided me with updates. He also set me up with a loaner vehicle while my car underwent maintenance.

Dennis Lees

Apr 21, 2015

Service advisor Steve Hilyard is always helpful, and others (cashiers, other service staff, shuttle drivers) as well.

Paul Brown

Apr 21, 2015

I always have a wonderful experience at Kendall Ford and in their Service Department. Keep up the good work.

Leon Miller

Apr 21, 2015

Ardel responded to my comments from my last service. He followed up on the mud flap issue I had been experiencing. He contacted me to have new front flaps installed with fasteners that appear to be stronger and capable of keeping the flaps on even in the snow I drive in between Bend and Eugene. I was very pleased to have the work done at no cost to me. Thanks again.

Kimberly Brown

Apr 20, 2015

Brian Lane took it upon himself to make sure my car was working correctly when it was returned to me. He even called me to make sure it worked correctly. Upon picking up my car, he told me what other things needed to be replaced on my car also and I really liked that.

John Pearson

Apr 17, 2015

Had my 2013 Ford Fusion SE Hybrid serviced with the works. Kendall ' s service department was fast, professional, and explained what was done and what future service to watch for. Very pleased!

Delila George

Apr 17, 2015

Everyone is very polite, neat and clean! They jump right in the minute you come threw the door, to help you! Excellent service! Delila George

Carol Schull

Apr 16, 2015

Super helpful. Ready to see to our needs from scheduling, transport and services needed

Thomas Hise

Apr 16, 2015

All was well with the service personnel. Steve does a great job of taking care of our concerns. I think that the price of changing a fuel filter is excessive. $89.00 labor will dictate that I take care of this myself. No other concerns Great work truck.

Marcia Falk

Apr 16, 2015

Service department worked with me and were very accomadating.

Thomas Demaree

Apr 15, 2015

Brought my Escape in for factory recalls. Pete, my service advisor, was friendly and efficient. Bobbi, your shuttle driver, was also friendly and knew exactly were to drop me off. Work was done ahead of schedule. Whole experience was stress free.

Lisa Hurd

Apr 15, 2015

I dropped my car off for warranty work. They offered a shuttle but the shuttle was in traffic and running late. A gentleman grabbed a car off the lot and took met to work. Very pleasant.Pete at the service desk made sure he understood what my issues were and covered each one with me when I came to pick up my car.

Rose Prescott

Apr 15, 2015

Friendly helpful service. Love the courtesy shuttle service. Informed me of what was going to happen in detail. Helpful all the way.

Valued Customer Wilson/heirgood Assiciates

Apr 15, 2015

We bought an Escape. Jake Olson did a great job. He had good knowledge of the produced.

Christian Morales

Apr 15, 2015

Great customer service and everyone was really nice. It's my first Ford Ever and I'm very impressed. We love our 2014 Ford Escape.

Logan

Apr 13, 2015

I had a wonderful experience! The customer service here is great!

Richard Reich

Apr 13, 2015

Oil change.Reminder call offered a free appraisal which was nice.Appraisal did not prolong time.I received better than Senior discount which made me happy and got my truck washed. Thank you.

Kristopher Nelson

Apr 13, 2015

Everything was completed quickly considering I didn't have an appointment. The staff was friendly. I wasn't pressured into any add-on purchases like is common at other car maintenance places.

Van Moseley

Apr 12, 2015

I have always been very satisfied with the service at Kendal Ford. Never had any complaints. Nothing but compliments about Kendal Ford when I talk with my friends.Thank you!!!!Van Moseley

Carolyn Cann

Apr 11, 2015

My 2012 Fusion started to have an uneven purring sound which seemed to be coming from behind the radio area. A few hours later a rattle underneath started which sounded like a loose bracket. I was not able to book an appointment on line at 9:30 p.m. so I drove to Kendall Ford the next afternoon, explained the problem, and left my beloved Fusion in the mechanics care. Within 48 hours I had my Fusion back at no charge because the issue was under warranty even after 28 months. I LOVE my Fusion and Kendall Ford delivers service, always!

Randall Pilcher

Apr 11, 2015

They got me right in, found a possible issue and scheduled my Ford for a follow up appointment

Sara Cade

Apr 10, 2015

I was just in to get my oil changed and upon leaving I looked over my paperwork and saw several suggestions of services that needed to be performed on my car. I was not even notified of these issues or asked if/when I would like them fixed. Although the issues seemed fairly minor, it would have been nice to have them explained or even just told to me rather than reading them on a piece of paper. Overall though, everyone was very kind and I was notified when my car was close to being finished.

Thomas Wood

Apr 10, 2015

The service staff was efficient, pleasant and professional. I have no complaints.

Valued Customer Saif Corporation

Apr 8, 2015

Pete is a great service writer to work with. He kept me notified of changes and he did a good job explaining my options!

Mike

Apr 8, 2015

thought the guy who work with me is new but he did a good job

Kenneth Scott

Apr 7, 2015

I love my new F-250, Powerstroke, pickup. Fast, expert service. Pete, at the service desk, was very helpful. Good value for the money.

Shasta Vendley

Apr 7, 2015

I was flustered at first being told i had warranty then no warranty or had to pay more than my deductible for diagnotic work. Ardel took the time and researched my wareanty and did all he could to ease my mind and work with me on the situation and i am a happy customer now. Thank you

Michael Finch

Apr 7, 2015

Although I'm sure the work had to be done. I was a little shocked at the extent they were able to talk my son into. I am working on a job in California and was not able to be present for this. The price that you charged seemed a bit excessive for a belt.

Vernis Hoggatt

Apr 7, 2015

Even though my 2015 Ford Explorer is new, with 5k on it and didn't need major service at this time. Service was fast. Service Advisor, Steve is very courteous, friendly and the BEST!!

Linda Tsalapinas

Apr 3, 2015

We were disappointed that work on the vehicle would not be completed in the same day as promised however that was not the result of the dealer or the auto body department. The kit they ordered did not contain all of the parts necessary to mount the luggage rack so they had to reorder a new kit. They did provide us with a rental which we needed for two days free of charge. All of the employees I dealt with from submitting the original paperwork to paying the invoice were friendly, knowledgeable and helpful.

JanetDC Sportsfan

Apr 3, 2015

This was my first time at Kendall Ford having my vehicle serviced. I purchased the vehicle from a family member who purchased the vehicle originally in California. They recommended I take it to the Ford because of great service. The service at Kendall Ford was great. The only negative thing I can say is that I was a little disappointed because I was told that when you take your vehicle to be serviced at Ford, they even go the extra mile and vacuum the car. I did receive a voucher to take my car to another place (not on sight) to have a car wash but they didn't vacuum the car after the service.

James Elliott

Apr 2, 2015

Of all the Ford trucks that I have owned in my career as an electrical contractor the last three have been purchased at Kendall Ford. The staff there are the best at meeting, and exceeding, my needs.

Gary Millsap

Apr 2, 2015

Jason Engle was very professional and friendly. The negotiations for the price that I was willing to pay was painless. The only item that I would like you to improve on is the time it takes. I would love it if when I decide to replace my diesel pickup that I could be driving off your lot in less then two hours. The length of time that I waste, sitting waiting if you will accept a counter offer is unacceptable. It is pushing me to purchase everything on line.

Rick Wilde

Apr 1, 2015

F 150 there was some confusion on how long the leather would take. Other then that the whole deal was good

Tiffany & Joshua M.

Mar 31, 2015

Excellent service all the way around! We were not only thrilled with the purchase of our Certified Pre-Owned Ford Edge, we have received excellent service with it! During a routine oil change, the technician noted that one of the rear brake pads was unusually low. The service department scheduled a time and date for me to come back to have it inspected, they even dropped me off at work and picked me up after my vehicle had been serviced. The brake pad was determined to be defective, so they replace all of the brake pads at no cost. You can't put a price on peace of mind, especially when you have your precious children as cargo! Thank you, Kendall Ford!

Cory Schock

Mar 27, 2015

Had a great experience! Mike in parts and service was awesome! Thanks

Cheri J. Harry

Mar 26, 2015

The service work on our Ford Ranger was excellent; the staff was helpful and vehicle is in great shape now. Thank you.

Daniel Wood

Mar 26, 2015

The staff at Kendall Ford have consistently provided superb customer care for my 2012 Ford Focus and myself. Staff have been professional, warm, friendly, and shown every indication they genuinely care for the needs of my car and myself and make every effort and commitment to be sure the jobs are done right. Their efforts have made regular vehicle maintenance a pleasure rather than a task. Thanks, everyone at Kendall Ford, for doing such an outstanding job!

Karen Morgan

Mar 25, 2015

My car had great service which was done on time and with great accuracy. The client services employee, Pete was outstanding in his knowledge and super attitude dealing with me. Thank you.

Alan Rossman

Mar 25, 2015

Excellent service, done in a timely manner.I don't care to write an essay every time I have my car seviced!!!!!!!!!!!

Terry Nagel

Mar 25, 2015

Service was timely. Kendall had asked if I would like a evaluation of my Freestyle. Martin was very courteous and helpful in that regard, even bringing up a Subaru for me to look at.

Jennifer S.

Mar 25, 2015

Friendly, courteous employees and fast, efficient service.

Kenneth Peake

Mar 24, 2015

I looked at my schedule for the day & called in the morning for a morning appointment. I was pleasantly surprised to hear they had an opening in 45 minutes. I took it, had my truck serviced and was able to get on with the rest of my day in an hour or so. During that time I was able to answer some emails and make a couple phone calls. I'm happy it was so simple.

Courtney Sinclair

Mar 24, 2015

I didn't think I was going to be approved for the car I wanted with very little established credit. Thankfully, I was approved with a great interest rate and close to the monthly payments I was looking for.

James Alcock

Mar 24, 2015

I had my P/U in for repairs, had to rent a car to get home, so I pay $805.00 to Kendall and have to rent a car to get home, for an additional $ 55.00. Thanks a lot.

Hugo Solorio

Mar 23, 2015

extremely helpfu and great customer service. Service consultant extremely helpful always keeping me informed on the Situation of my vehicle.

Ardel Peterson

Mar 23, 2015

It was the BOMB!! The dig-doggity BA-BOMB!! Like a whisler coming at you...then BOOM!! The hot dog diggity do rag BA-BOMB!!

Colby Hale

Mar 23, 2015

We did not get approved for the first car on the first day, but Jesse worked hard and found amother car (that I personally like better) and came in the next day on his day off to help us, and already had us approved for the car.

Raymond Zaleski

Mar 21, 2015

Simply GREAT! Especially our Salesman Anthony Salazar

Raymond Zaleski

Mar 20, 2015

I traded a 2015 Cadillac Crossover wagon on a 2014 XTS sedan. The Salesman--Anthony Salazar was so helpful in helping my wife adjust her position on the passenger side of the Crossover Wagon, understanding that it was more than just a matter of getting into the vehicle, but with her back problem it was essential to find the most comfortable adjustments to enable her to travel in it. Consequently, With his help, we decided to go with the XTS Sedan to replace the Crossover. My most profound thanks to the staff of Kendall Cadillac and especially Anthony, in making our experience most satisfactory.

Sylvia Kjaer

Mar 19, 2015

Excellent Service from all, as usual. We have vehicles serviced here since 1997

James Russell

Mar 19, 2015

We have had some small issues with our 2013 Ford explorer that did require over night visits to Kendall. Which have proven to be difficult for us. With that said Ardel Peterson has been able to work with us to lessen the burden of losing my family's mane source of transportation. without his willingness to work with us we would have purchased our next vehicle closer to home

Sam Hakko

Mar 19, 2015

My service adviser, Steve Hilliard, was very helpful and did not waste my time. I purchased a new Honda Pilot from Kendall and had some work done recently on my Ford Truck. This time around was a much better experience and the discount really helped ease of mind and the pocket book when I feel that this was not 100% my fault. I will be coming back for future repairs.

Kristal Green

Mar 19, 2015

It was better than anticipated, from the call making the appointment to the exit. Very kind, friendly and very kind crew on a Saturday afternoon. The gentleman at the counter made my day. After waiting a little longer than usual, he generously gave me a freebie. Like I said, it made my day. Very appreciative of Kendall Ford to do that for me and I thank you!

Zhengyang Leng

Mar 19, 2015

work done pretty fast, shuttle driver is nice. required too much words for this box. nearly delete every thing I just entered and leave the page.

Keith Johns

Mar 18, 2015

F-350 mike was great to deal with, had truck overnight for parts and oil change

David Jones

Mar 16, 2015

Overall, good quality and speedy service. Thank you.

Patrick Persing

Mar 16, 2015

Casey responded qujickly to my internet request for a price on the vehicle I was interested in. We were able to work out a purchase price prior to my arriving at the dealership. The purchase was quick and painless.

Pamela Towers

Mar 16, 2015

Good service, great service writer and tech. thanks.

M.Pierron

Mar 13, 2015

Service advisor Tammy Reynolds did an excellent job communicating with me.

Billy Hubbard

Mar 12, 2015

I bought a f350 2014 a year ago.Best vehicle I have ever owned.But there was a little issue with vibration.So I brought it to Kendall Ford in Eugene.Pat Lamora and his staff are very helpful and professional. They explained my issue's and I left very happy.Thank you team Kendall.

Steve Olson

Mar 11, 2015

Great work and friendly service, as always. Kendall is the best!Thanks much!Steve

Mateus Carvalho

Mar 11, 2015

As usual the staff were very helpful and answered to all my needs.

Ana Maria Vahrenwald

Mar 11, 2015

The employees appeared friendly. They welcome the clients with an smile and I appreciate that. They finish the work at the time they said they will. I am happy with the service.

Gary Vencill

Mar 10, 2015

Were waiting on Ford for a part for our Escape and it came in when Pete said it would, repair was made on schedule and another great experience. We have been buying vehicles from Kendall Ford for 30 years and will continue!

Christine Boothe

Mar 10, 2015

Everything was done in a timely manner...made me happy...

Gary Koleski

Mar 9, 2015

Most appreciated it came back a little cheaper than quoted

Brent Rhule

Mar 7, 2015

I brought our truck in for recall work, it went quickly and I was on my way in a very short time. Mike Kingrey was my service rep and he took great care of me and my truck!

Sandy

Mar 6, 2015

I needed anew battery for my '07 Ford 250 - and time was critical. I had the best service I've ever had on a maintenance item. Thanks for the customer service - it was A-1.

Max Owen

Mar 5, 2015

The staff was helpful and friendly. I have some questions on some items they said was checked,that I do not believe the did. Recieving a free car wash was very nice.

Molly Kokkeler

Mar 4, 2015

I recently had a windshield wiper motor go out and initially I was VERY upset by the price. I was expressing my frustration with Erik my tech. I have to say Eriks service that day was not very helpful. I asked a few times to speak with a manager. Pat was walking by and heard my frustration and stopped and VERY NICELY talked with me about the situation. Pat helped work out a deal we could all be happy about. After that Erik took over and his device did improve and I would definantely work with both Erik and Pat. If I had an idea of improvement would be turn around time. I have two little kids so to be without a car is a huge hardship. I previously owned an Acura (also a Kendall) purchase and they provided loaners that I loved having access to. Pat did an excellent job saving and keeping my business!!!

Kim

Mar 4, 2015

Did a great job and will come back again! Thanks Kendall Ford!!

Beverley Bonniksen

Mar 4, 2015

About a year ago, I waited 20 minutes for someone to help me at the Ford dealership, while I watched the service people chat, etc. I complained in a letter, and this time (and last), the service people were Johnny on the Spot! Friendly, helpful staff. Thank you!

Clinton Reynolds

Mar 4, 2015

So far evey visit has been great! No issues! Customer service has been seamless every visit.

David Lodeesen

Mar 4, 2015

I made an appointment online to bring my 2014 Ford Focus in for an oil change and service. Even though it took a little longer than expected (an hour), I felt the work was done in a professional manner and my service advisor (Mike Kingery) was courteous and very professional. Overall, I'm quite happy with my experience at Kendall Ford.

Fredrick Ross

Mar 4, 2015

As always, Steve Hilliard kept me apprised of the progress of the repairs on my truck and made sure that everything was taken care of.

A Rusch

Mar 4, 2015

We purchased a 2010 Subaru Outback on 2/21/2015. Our salesman was Jayson Bates. We called ahead to let them know we were driving in from Florence that morning. Jayson called us back & said he would put a hold on the vehicle until we got there to check it out. When we arrived, we were welcomed & he had it out front ready for us to test drive. Jayson was very accommodating, courteous & not pushy. We each took it for a test drive. He paid attention to our interests & needs & gave us time to discuss our decision. Being it was priced fairly, we did not feel like we could negotiate much. Jayson collected the paperwork & we filled it out in a timely manner before we went in to sign the papers with Jeff Lowe, who was also very professional. Jeff worked to give us the best loan agreement, incorporating an extended warranty & GAP into an affordable payment plan. Overall, we are extremely happy with our experience at Kendall Ford and are way happy & in love with our new Subaru!

Jeffrey Phillips

Mar 4, 2015

Quick and easy from scheduling to appointment. A real pleasure for a tedious task.

Mengyang Zhao

Mar 3, 2015

Good services, friendly people. the best! Great place.

Walter Ades

Mar 3, 2015

excellent service, but a cup of coffee and Tv would help pass the time. Larger number of bays would help.

Gary Troite

Mar 3, 2015

We actually enjoyed buying our truck from Kendall! Everything went smoothly and quickly. Darrick was great to work with and has stayed in touch with us to be sure we are still in love with our new truck...which we most certainly are! We felt like we were treated fairly and got a great deal too!

Edward Stumpfhauser

Mar 3, 2015

Good job of timeline of being done on the time said to be done

Ronald Leuenberger

Mar 3, 2015

I have purchased several new cars during my life and I am currently 65 years old. This purchase, 2015 Ford Escape, was the easiest and most pleasant that I have ever experienced. The service was great and everything discussed was explained completely. Many thanks to sales person Jason Engle and all the staff at Kendall Ford.

Doug Palmer Electric Llc

Mar 3, 2015

Got me in quickly and took care of all vehicle concerns very promptly.2011 Ford F250 super duty crew cab. Alex was very helpful.

Roger Schlitzkus

Mar 3, 2015

We purchased a certified preowned ford f350 crew cab lariat pkg. We thought Jason Engle [our salesmen] was polite, courteous,repectful and easy to talk to. We would have no problem recommending to all our friends, that if you want to buy a ford, go see Jason Engle at Kendall Ford.Sincerely,Roger & Linda Schlitzkus

Valued Customer Jensen Drilling Company

Mar 2, 2015

The staff is very helpful, and reliable. The fast response and fast repair keep our fleet on the road, and that is what keeps us coming back to Kendall Ford.

Lisa Erickson

Mar 1, 2015

Very friendly, very thorough in explaining what they did and what needs to be done, quick to answer any questions.

Frank Age

Feb 27, 2015

I could not have asked for a better sales person to help me through this process. Dave Donaldson was courteous, followed up on questions, walked us through the process from beginning to end and was never pushy. Also the dealership made the process of financing a breeze.

Valued Customer Eugene Mission

Feb 27, 2015

As usual, there was a cheerful service representative promptly coming to my car to check me in. The work was agreed to and scheduled. I got a cup of excellent tasting coffee to go. I received a wonderful ride to work with another cheerful Kendall employee.I received a prompt email and call during the day regarding confirmation of some work to be done. The work was done exactly as planned and exactly on time. I called for a pick up and was promptly picked up and driven back at the end of the day to pick up my car...and again, the service representative greeted me cheerfully, provided a full print out explaining the work to be done and a wonderful person settled the bill with me.I am pleased every time I come to Kendall for service and I have done so for the last 4 plus years.

Miriam Casteel

Feb 27, 2015

I was greeted immediately and assisted. I was given directions to the restroom and waiting area, which was great. I was informed about how long the service would take, so I got answers to questions before I could ask them! Great experience

David Lees

Feb 27, 2015

Overall your service staff were very friendly, courteous and thorough.

Jeromy Kaplan

Feb 26, 2015

The staff was on top of things and made sure I was getting everything I wanted, very professional and helpful

Ramon Daunis

Feb 26, 2015

Recall upgrade was done in less than two hours. everyone was courteous and helpfull, all in alla pleasent experience.

Douglas Schaaf

Feb 26, 2015

Got car done in a timely matter. Seems to have solved the problems it had when I came in.Timely and convenient pick-up to bring me to get the car.

Valued Customer Euphoria Trading Company

Feb 26, 2015

Had 2014 Ford Transit serviced for recalls. everyone made my experience easy and they were friendly and helpful. Glue job on side panel not very clean (glue residue visible where should not be).

Kyle King Tree Service

Feb 25, 2015

The service was excellent, job done on time and all the service people were very friendly.

Carol Hanson

Feb 25, 2015

Had brake service done on my 2008 Ford Escape. Everything went as planned although it took a couple of hours longer than estimated. The cost was as estimated. Shuttle service was excellent.

Michael Conaway

Feb 25, 2015

As always the Ford folks were great. M. Conaway

George Greenwald

Feb 25, 2015

Prompt and courteous service. Fixed the problems with no apparent discrepancy. Well done.

Nancy Bascom

Feb 25, 2015

Very happy with the service and pleased that we got a free oil change this time as well as the usual car wash.

Bill Bachman

Feb 25, 2015

As usual, the Service Adviser, Pete, was great. The service I received was complete and finished in a timely manner.

sap7211

Feb 25, 2015

I called for an appointment and was able to receive an oil change in a few days. The oil change took about 1 hour and I was on my way.

Steven Rayburn

Feb 25, 2015

HAD THE SATELLITE RADIO ANTENNA REPAIRED THEY FOUNDS THE PROBLEM,ORDERED THE PARTS AND REPIRED IT ALL TO MY SATISFACTION THANK YOU.

Joseph Colton

Feb 25, 2015

The work was good, but was over priced. They offered services such as a coolant flush that I could get for much lower prices at other places.

David Miller

Feb 25, 2015

Service Dept. is very friendly & gets work done quickly. I have been pleased each time I have brought my truck in for service.

Wayne Wiscarson

Feb 25, 2015

Service was done in a timely manner and the rep was very accomadating. She even went out of her way to get me some pertinent information that I might need later.

Ricky Spichtig

Feb 25, 2015

The staff is why my famliy have bought 4 new vehicles at kendall ford. Pat Lamora has done right by me and I recommed him to anyone looking for a fair deal.

Carl Lohner

Feb 25, 2015

was speedy and very professional. don't what else to save other than good job!!!!!!!!!

William Hollingsworth

Feb 25, 2015

My repair took three visits. But Kendall took good care of me and my car. The bonus car wash was a nice touch.

Kimberly Brown

Feb 24, 2015

What I asked for is just what I received no ifs ands or buts about it!!

Alicia Chamness

Feb 24, 2015

You always do a good job, but this time you took 1 1/2 hours and I was on a tight schedule so it made my day more stressful.

Khela Allen

Feb 24, 2015

I bought a 2014 Ford Edge Sport. The sales person was Kassidy, who came in on his day off to help me. He has helped my father purchase a vehicle before. He was very nice and as was everyone else who helped me.

Dan Campbell

Feb 24, 2015

On Friday we got an "Engine light" alert so we called for an appointment to have it looked at the next day. We left the car on Saturday at 8:30 as the service rep suggested. It didn't get looked at until too late in the day to do anything. As a result, the work wasn't completed until about 7:30 Monday morning. I can't help thinking, if they had looked at it anywhere close to the time we brought it in Saturday, we could have gotten it back that day. Instead, we had to go the rest of the weekend without the use of the car.

Daniel Dietel

Feb 24, 2015

My name is Kathleen Jackson, wife of Dan Dietel. I use the Taurus and brought it in for new headlight. Service and staff were fine. Took longer than 30min quoted but I was in no hurry.

Michael Powell

Feb 22, 2015

Our questions always answered and always treated with respect

Kendel Magill

Feb 20, 2015

Dodge 2500 truck. Replaced a bad fuel injector that was covered with an extended warranty purchased through you dealership after inspection. Service and repair were done quickly and staff was great to work with!

Arleen Field

Feb 20, 2015

In my case, I did not buy a new Ford. I brought in my 95 Ford Explorer. I have found out that due to the fact that my Ford is an older model, it is very difficult to get the parts. Since the part needed was not stocked by this Ford dealership, it needed to be sent for. Consequently, on the first try, the business where Ford requested this new part, they sent the "wrong" part. This cost a great deal of money to have it shipped to Ford. But the fact that they sent the wrong part, caused me a great deal of anguish. I had to wait a week longer in order for this company to send the "correct" part. So I am wondering if, that by now, since my Explorer is a 95, will this always happen when parts are needed? Am I to expect this to happen again? But Kednall Ford did all they could do to remedy the problem. But they and myself were handicapped as we could do nothing until the "correct" part was shipped to Kendall. But the service was good and the personnel were very competent and courteous. They had to handle my ranting and raving as I was so disappointed that I had to wait so long. But now I know, that due to the fact that my Explorer is an older model, I will probably have a difficult time and have to wait as the new parts will have to be shipped from somewhere. My whole purpose for taking my Explorer to Kendall was as I know they have the "best" mechanics and people who work on their vehicles. I trust Ford. I know that if I went somewhere else, there would be a possibility that the mechanic was NOT as well trained as those who work for Ford. That's why I went to Kendall. The only thing I can say is, maybe Kendall needs to find a new source of "supplier" for the parts that are needed on older models. I love my Explorer. I will not get rid of it. It has served me well. But I know that now I will be expecting to have some major repairs on it due to it's age. I only suggest that "maybe" Ford should use another source to buy parts when needed. I'm sure there are more than one "service" that will sell these parts to Ford. Maybe this one just was not "sharp" enough. I think I will do the research and find out on my own as to who and where these places are. I know we are talking about "new" parts and not "used" parts. I know how this works. OK I have said enough here.

Valued Customer Northwest Stamping And Precisi

Feb 20, 2015

Great experience, Tammy did an excellent job at the service desk

Barry Peterson

Feb 20, 2015

Kendall always does a great job. My service advisor Steve Hilliard is great.

Cody

Feb 19, 2015

Came in with some clunk noises in my car, Pete was able to find them very quickly and I will be in again next time

Douglas Clifton

Feb 19, 2015

I took my 2012 350 in for a recall, they did recall and serviced in record time. thank you

Mary Savage

Feb 19, 2015

Mike was very helpful. He remember me and my car form the last time I was in which really impressed me.

Daniel Reid

Feb 18, 2015

It was great service. The team is great they take the time to for you

Deborah Anders

Feb 18, 2015

I am very happy with my service experience. Thankfully the repair itself (oil leak) was covered by my service contract/warranty, except for the air filter that needed to be replaced at the same time. Alex kept me informed of how the repair was going and arranged for a rental car for me when they needed to keep the car over the weekend in order to have enough time to be sure they did a good job on the repair. Then, when I let him know that I had had to pay $10 to park at work on the Monday (because my parking permit was in the car that I had expected to get back on Friday afternoon), he said that I would have $10 off my next oil change to compensate me for that expense. Let's just say that I came back to work the following day letting others know that the Kendall Ford Service Department had proven themselves. I will continue to use their services. Thanks!

Jeffrey Juenemann

Feb 18, 2015

services were great. quick service, finished on time

John Connell

Feb 18, 2015

Came in for service on my 2013,F-350,excellent job as usual.

Judy Kearkuff

Feb 17, 2015

I bought a used 2013 C-Max SEL. Working with Sal was a pleasure, no pressure. I do have one complaint, I would like to get a new set of floor mats so my carpet doesn't get ruined. When I did my test drive there was paper on the floor and it wasn't until I got home that I noticed I didn't have a mate on the driver's side.

Gilbert Gordon

Feb 17, 2015

Service work conducted on my 1993 Ford Escort GT at approximately 287,000 miles on the odometer to replace an alternator. Due to the inherent front drive design of that era, this entailed the requirement to remove front suspension components to effect replacement. Although costly in terms of labor, the service manager explained in detail why this was the case. I certainly didn't like the hit on my wallet, but I understood why.

Jerry Fussell

Feb 17, 2015

Your staff was very friendly, efficient and accommodating! Our likelihood for recommending your dealership to family and friends was based upon the cost of your service. We can get great service for lower cost elsewhere.

James Anderson

Feb 17, 2015

The service and repairs done on our 2000 F250 Super Duty were done just the way we were hoping they would be done. We are very pleased with our experience at Kendall Ford.

Gary Buckem

Feb 17, 2015

The service and staff were great and very helpful. Thanks

Joseph Mannix

Feb 17, 2015

The service and experience at Kendall Ford is second to none. I know I am getting the best service with the least hassle.

Yolanda Ross

Feb 16, 2015

I was a little taken back when I was told it would cost me $49.00 to adjust my headlights, when they came from the factory that way.

Rhodora Balumas

Feb 16, 2015

When I reviewed my invoice, I could not tell if my tires were rotated. It stated something like tires roted if needed. I had to call to confirm that the tires were rotated. I had appointment at 7:30 a.m. for full works lube, oil, tire rotation, safety inspection check, et. That took about 1 1/2 hours. How long should a the "full works" take? It seemed a bit long. Other than that, everyone was friendly and helpful.

Robert Wagner

Feb 14, 2015

service was excellent sales people need to smile more

Tony Fry

Feb 13, 2015

Yes service writer performed work as promised in a timely manor

Dick Friedemann

Feb 13, 2015

In for oil change and simple service. I knew my wiper blades needed to be replaced just had not had time to do it.A pat on the back of service persons as they noticed them and alerted me. New blades installed and all is good. They really do check everything they say they do.

John Murray

Feb 13, 2015

The staff was very friendly and accommodating. Great service overall.

Valued Customer Camas Landscape Services

Feb 13, 2015

Quick in 'n out! ...............................................

Tamara Chesnut

Feb 12, 2015

I had a wonderful experience. I was under time constraints and appreciate the great service in a timely manner.

Michael Jones

Feb 12, 2015

Tammy Reynolds was quick to assist me and did a great job communicating my vehicle status as I waited for my oil change. She did a great job of understanding the purpose of the visit and quickly got my truck into service.The efficient and professional way I am treated at Kendall Ford is why I keep coming back!

Bob Bronson

Feb 12, 2015

The service representative was very helpful. He remembered me when I can back in later in the day to pickup my vehicle.Cashier was very prompt and friendly.

Philip Smith

Feb 12, 2015

Excellent service by Kendall Ford on my 2011 Ford Edge.

Miranda

Feb 12, 2015

Everyone was pretty great. I felt like the team went above and beyond to get us the best deal. Overall a good buying experience.

Samuel Mcghehey

Feb 12, 2015

Very good service. Carwas complete on time. Very friendly employees.

Stephen Dickerson

Feb 12, 2015

maint crew are about average in knowledge and proficiency. Record keeping is very good. Cost of your services is on the high side - - I will probably be forced to find other options for part of my maintenance.

John Vendelin

Feb 11, 2015

Since I recently moved to Oregon ,after spending the last 19 years in Iowa, I was looking for a reputable Ford Dealer to service my vehicles. Kendall Ford has a great service department that keeps my vehicles running great even though they were not the selling dealer. I am very happy with the service I get from Kendall Ford.

Daniel Delsman

Feb 11, 2015

On my last routine service I was told of upcoming maintainence I'd need. When I decided to have it done, I called Jen Fisher in the service dept. She scheduled me exactly when it was best for me (I'm in the painting business and I need my van.) She called me when it was finished, within the promised timeline, went over everything they had done, and the cost was as quoted. I was extremely pleased with the whole process. I've had Econolines since 1999 and have always received excellent service from Kendall.

Lori Lassiter

Feb 11, 2015

I already filled out one of ythese. Tammy Reynolds of the Service dept deserves extra kudos for her excellent customer service skills. She was helpful and patient.

Khuram Ameen

Feb 11, 2015

Very helpful I hd mal functioning sensor they stuck with it till thenproblem was resolved

Fred Hedgers

Feb 11, 2015

would be nice if they washed your rig and vacuumed the inside

Thomas Berg

Feb 11, 2015

The sales team was courteous, professional, knowledgeable and very helpful. This was the most hassle free new vehicle purchase I have ever had. Thank you very much

Daniel Newport

Feb 10, 2015

Thank you. Keep up the good work. I will always bring my cars to kendall for service and I live out of town.

John Long

Feb 10, 2015

As always, no complaints. We like the people, service and facility.

David Dodge

Feb 10, 2015

I appreciate getting service done on short notice.

Terrance Stone

Feb 10, 2015

This was the first time I made an appointment online. It was so easy and quick. Then I received an email stating my appointment was confirmed. When I dropped off my car, the service was quick and friendly. The work scheduled was done and my car was ready for pick up in no time. I had a great experience and will definitely be back for my next scheduled and recommended service.Thank you.

Gerald Gorton

Feb 10, 2015

The service at this dealership was thorough, timely and the service personnel courteous and helpful. This is a great place to do business.

Kimberly Lloyd

Feb 9, 2015

Everything went well except when I went to my vehicle, it wasn't locked and the battery was dead due to the technician leaving the lights on.

Will Dieken

Feb 9, 2015

They were fast and through with the MPI.the parts department was very fast in getting the right parts.

William Ayres

Feb 7, 2015

Service is good; prices are less so. To pay over $50 for the mechanic to check if there is an oil leak seems a bit excessive.

Richard Samko

Feb 6, 2015

I just moved up here from southern California. What a difference dealing with Mike in service than the non professionals I was dealing with at the Ford dealer down there.Mike listened to what I had to say and made sure he understood what I wanted done. He kept me in the loop with phone calls and emails to let me know what was going on and when my F350 was done.I was very impressed and would highly recommend Mike and the service department to my friends and family.

Steve Sakaguchi

Feb 6, 2015

consultant was Mike Kingery... very personable; was in/out in an hour...explained work performed and needed future work..have had many services done at Kendall on my 08 F-150... Mike is the best consultant I've had!steve sakaguchi

Janet Gard

Feb 6, 2015

I am always impressed with the service department at Kendall Ford. I would recommend Kendall Ford sales and service to anyone looking for a new or used vehicle, or for service.

John Stamey

Feb 6, 2015

The service experience was very good. It did not take as long as the estimated time. The ride to and from the dealer were very timely.

Mariah Connine

Feb 6, 2015

When I showed up at Kendall, I pretty much knew what car I wanted. I had researched and figured out the Ford Escape Titanium was the one for me. Jayson was out front as I pulled in. Right off he was very responsive and was able to tell me things about the car I didn't know. He went out of his way to make the experience enjoyable. Jeff in the finance department had a wonderful sense of humor and made the time spent signing paperwork just fly bye. Jayson followed up a few days later with a phone call to make sure everyone was to my satisfaction. Believe me, it has been.

Robert Moore

Feb 6, 2015

Pete did a great job and got me out before the time told, always have a good experience!

Beverly Hansen

Feb 5, 2015

I/we appreciate you know how to do business in a professional way and go the extra mile to accommodate. We had the oil changed and 40k checkup and because it took longer than anticipated, it was a no charge visit! Wow, unreal in today's marketplace. Kendall Ford goes out of their way to make things right. This was not our first experience in their handling business in a professional manner.

Leon Miller

Feb 5, 2015

The oil change went quickly and I was satisfied. I later received a mail notice that my service was due and maybe the adviser could have mentioned getting it done at the same time. BUT I am not dissatisfied with that. I also asked about getting new mud flaps for the front wheels. Parts did not have a set but could order a after market set. The expandable screws to hold the flaps did not hold and were returned. So now I am driving without one front flap.

Lois Dillon

Feb 5, 2015

Excellent service. As I got out of my car when arriving, someone held the door open for me to enter the service department. I was greeted immediately and my information taken. The car was ready sooner than I anticipated, which was great. I'm very happy with Kendall Ford.

Sam Hakko

Feb 5, 2015

Staff was great, very helpful. Vehicle was not 100% fixed as was suggested that it was going to be. It is definitely better than it was, but $900 did not fully fix the problem. That is a little bit frustrating.

Joe Elliott

Feb 5, 2015

Dave Donaldson was great help. I will be buying more from him.

Jon Melvill

Feb 5, 2015

As usual I called Steve directly to deal with in the service department. He is always helpful, courteous and is very personable. My car's scheduled maintenance was performed on time and in short order, essentially allowing me to have it completed during my lunch hour.

Wanda Hewer

Feb 4, 2015

Dave Donaldson was very niceHe made sure I got what I asked for in a car

Peter Buenau

Feb 4, 2015

They took the truck in on time and finished on time. Easy to get an appointment, staff very friendly.

Wendy March

Feb 4, 2015

Delightful people work here. They were helpful and efficient.

Paul Brown

Feb 4, 2015

Alex is the best employee in the company. I come to Kendall repeatedly because of his wonderful service and great attitude.

Richard Adams

Feb 4, 2015

This service appointment was scheduled to take two days. It was a recall notice about leaking transmission problems. But I work in Pleasant Hill, outside your Courtesy Van range, so I needed to rent a car. But you guys covered the cost, since it was within "warranty." It ended up only taking one day and I only had to pay for 0.9 gallon of gas at my local Shell station on the way to your dealership. The only problem was that the timing could have been better back when this recall notice first came out. I asked for it to be done but was told it "wasn't important." I mentioned it again at my 40,000 mile service on January 2nd and this time the parts were ordered. So, a month later, the service finally got done, and done more rapidly than expected. On January 2nd, however, I could have avoided the car rental. The same would have been true at the appointment when I first mentioned it. BUT, since you covered the major cost of the rental, it was acceptable. I'm satisfied, and this is the third Ford I've bought from Kendall Ford. Since my two previous Escorts each lasted about 250,000 miles, I go with a winner. My son, daughter, ex-wife, and current wife all have purchased Fords, based on my experience.

Zachary Ohara

Feb 4, 2015

Ford Explorer. Transaction went exactly as I hoped it would, but didn't expect it to, so very pleasantly surprised. Salesman was terrific, and the cliche of car dealer was at minimal through the entire transaction.Zak

Katie Schulz

Feb 4, 2015

Great service. Was happy to find out the answers to my questions.This was the second vehicle in a row I have purchased, will continue coming back.

Leanna Pitts

Feb 3, 2015

2014 Ford Focus. Service was excellent. Keith Brewer is great, we can really trust that he is getting us the best deal with what he has to work with. We will always buy cars from Keith.

Richard Mann

Feb 3, 2015

Would like to have a stronger WiFi in the waiting room.

Chris Gaylor

Feb 3, 2015

I have been taking my vehicles here to Kendall Ford for the past 4 years. The service is always quick. Everyone always has a smile on their face. Steve Hilyard does a great job of getting my vehicle in and out in a timely fashion. He always goes over my vehicle report after it is done with service. I will continue to take my vehicle and my wife's vehicle to Kendall Ford.

Patrick Smith

Feb 3, 2015

This is our second purchase with Kendall Ford and we had such a fantastic experience that this time we purchased two brand new F150's.

Diane Axtell

Feb 3, 2015

Service and staff were awesome as always! It's why I drive down from Lebanon! One of the salesmen even found me a phone charger when my cell phone died during an extended service for repair of recall parts! Kudos!

Diane Toberman

Feb 2, 2015

The staff was very helpful. Tammy did a great job and having transportation home and back was great.

Kenneth Kokkeler

Feb 2, 2015

Everyone that I worked with was great, Jason, Ronny and Melvin.

Jeff Wolgamott

Jan 30, 2015

The staff was great, our sales person worked with me for many months and never once did I feel the pressure I have felt at so many other dealers. It was a refreshing experience that I will be happy to share with my friends and family.

Sean Stevens

Jan 30, 2015

Overall satisfied. ....................................................................

Terry Mishler

Jan 30, 2015

A fun buying experience. No regrets. Ruth and I will first consider Kendall on our next truck purchase.Thanks for a job well accomplished.Terry Mishler

Robert Salerno

Jan 30, 2015

Service at Kendall Ford of Eugene is always outstanding. I reside about 70 miles south of Eugene (Roseburg area) but the extra distance has always been worth the distance (I even had one of my vehicles towed to Eugene from Roseburg because I was more confident in the service I would receive compared having it serviced locally).My only complaint on this service is that I wasn't notified before repairs following diagnosis of the problem. Because of past exceptional service, and that the cost of the repairs were minor, I would give the benefit of the doubt to the service department that the cost of diagnosis was probably just under the cost to do the repairs.The service department of Kendall Ford of Eugene is outstanding and I will continue to use their services.

Valued Customer Coast Fork Ranch, Llc

Jan 30, 2015

Great customer service, courteous, timely response and follow-up!

Deanna Congleton

Jan 30, 2015

Purchased 2014 F150. Glen Manser was our salesperson. He was very helpful and answered my questions easily.

Valued Customer Marche 2.0 Llc

Jan 29, 2015

The service, including a ride back to my workplace, was excellent. Work was performed as described, on time and on budget.

Erven Kincaid

Jan 29, 2015

Tammy, made me feel like I had pulled into Les Schwab's. She came out to greet me when I pulled into the service area. Other service writers were all sitting at their desks, seemingly visiting with each-other. She go the work done quickly and both called and sent an e-mail to tell me the car was done. Tell her thanks from me!

Linda Tsalapinas

Jan 29, 2015

Everyone I came in contact with from the initial telephone request to the billing person were extremely helpful as well as courteous. I will definitely refer friends as well as continue to use Kendall's services in the future.

Jerry Sisco

Jan 29, 2015

My bumper to bumper warranty had expired just 10 days before. I wish that Kendall would have worked with me on that considering the truck has only 21,000 miles on it. Tammy the service person was great though.

Vicki Edwards

Jan 29, 2015

Was looking for a very specific car and you were able to find it for me. Thank you!

William Rose

Jan 29, 2015

Jake Olsen my sales man was very professional and I really felt like he was working with me. Purchased a flex

Marilyn Rear

Jan 28, 2015

I have owned my Edge for about six months. There was an odor coming out of the vents, just when you turned it on. Was it from a filter or dead critter? It took a bit of trouble shooting. The service person phoned me several times to keep me updated. It was a critter, they had to replace a fan motor, deodorize the vents. It worked. To my surprised they could do it at the time of the apointment. The car wash was also appreciated.

Warren Edwards

Jan 28, 2015

Salesman was very nice and the deal went very good , everyone was very pleasant the service dept personnel was very helpful also

tiffjoness

Jan 17, 2015

My husband and I recently bought a Certified Ford Edge from Kendall Ford and WOW, were we thrilled with the level of service. Everyone that helped us throughout the transaction was incredibly attentive, kind and happy to help! Skylar and Casey worked with us to locate the vehicle that we wanted. Dan and Gary went above and beyond to give us an excellent deal on an excellent car. Ronnie in financing was extremely helpful in locating us financing at the price point that we wanted and 2 points lower interest than we were quoted at another dealership! You would do well to purchase a vehicle from Kendall Ford. These guys really took care of us. I hadn't purchased a car in almost ten years and my husband in over six years. These gentleman made the process very easy. Their honesty and hard work was greatly appreciated!

michael.fifer1

Dec 14, 2014

My car has made several trips to the service department at Kendall ford and I have yet to be happy with the outcome. The first time was because my check engine light was on and I took it in to have it checked out. Apparently my engine had lost oil pressure and had ruined itself at 75000 miles. Luckily I had bought the extended warranty when I purchased the vehicle used so the warranty covered the 7000 dollar replacement cost to the motor. However while my car was in there they found a brake caliper that needed to be replaced that I had to pay for out of pocket. Get the car home and the engine doesn't run quite right and it has a bad vibration when accelerating and doesn't have the power that it used to have. Now I notice that my transmission is becoming rather noisy while driving down the road in a couple of gears and later progresses to all of the gears. I take it back in and they look at it and discover that there are some worn syncros in the gearbox which they replace under my warranty and also discover that my clutch needs replaced aka 700 out of pocket for me. I get the car back and the transmission is now just as noisy as it was before so I take it back in and complain and they look at it and tell me that mustang transmissions are notoriously noisy which it wasn't when I bought the car. I think whatever and just keep driving the car until I notice a really bad smell while driving down the road. Apparently I now have a transmission leak that is leaking onto my exhaust and burning off creating this terrible smell. They try fixing it three times before the finally consult ford and are told to tear the transmission down where they find a worn bearing on the output shaft that is leaking. The finally get the transmission leak stopped and I go to pick up the car and my clutch is dropped to the floor. They look at it again and apparently the hose going from the slave cylinder to the master cylinder is leaking air into the system. They then try to charge me for the part which I argue with them about it and they agree to cover the cost themselves. I finally got my car back. Noisy transmission and vibration in the motor but no leaks. They also told me that my motor vibration was normal as well. I drove the car for a month and now as I am writing this my car is stuck in the grocery store parking lot and I am going to have to tow it home as the transmission is stuck in fifth gear and will not release. Needless to say I am very unhappy with all of my experiences there and I will not be returning to this dealership again for anything.

honesty14

Dec 13, 2014

This was the worst car buying experience. Firstly we had found the prefect certified pre-owner car and after being told the terms and that we were approved, all that was left was for us to accept it but in that time another salesmen had shown the car we were looking at and they accepted his offer before starting his paper work and they sold it to someone else right in-front of us, not even giving us the chance to accept the car. Then from their they pass us through a few salesmen and managers and in the end we purchased a brand new car because they could not find a similar vehicle for us. We spent 7,000 more than planned (on a car with not as many features) and didn't get a very great price on our trade in. So after waiting a week to get the car because they didn't have nay in stock, I go to pick it up and they had locked the keys in the car and had not told us before we arrive. So they tried breaking in to the car for 30minutes (right in-front of me) and were unsuccessful so then a locksmith was finally called (should have started with that).Overall I was left unsatisfied with the service and lack of issues being resolved.

erinlittlefield

Sep 3, 2014

I went to Kendall Ford and told them before we even get started I want to know you'll pay off my car loan, and of course they said YES! OK so lets find me a car found a car purchased it signed contracts and everything and yes I probably should of looked over the contract when I was signing it but I didn't, why? because as I was signing each paper i was told what it said so yea I didn't read it. 2 weeks later I'm looking over my contract and find that in fact they did not pay of my car loan only 3,000 and tacted the rest on my new loan. I feel I was completely lied to, and want to warn everyone don't be stupid like I was and take them for there word cause its alllll xxxxxxxx!!!

JessStarr

Feb 20, 2014

CAUTION - Do Not Trust Sales or Service dept !!!!!!!!!!!!!!!!!! After finding the vehicle I wanted I contacted Salesman at Kendall Ford and agreed to a price for the vehicle I wanted, before traveling to Eugene from Northern Ca. Before I left the trip was delayed a week the service dept was to replace the rear end on the vehicle as well as the tires. Upon arrival the price had suddenly increased by almost 2000.00 after arguing for some time they did agree to sell me the vehicle for the previously agreed upon price. Before leaving Kendall ford I noticed the passenger front tire pressure was a little low, not really enough to be worried about. After arriving home and the vehicle sitting for 2 days the same tire was almost completely flat. I contact the sales rep and I am told to take the vehicle in to have the tire checked. Come to find out there was a rather large gash on the inside side wall of my supposedly new tires. Tire deemed un repairable. While the vehicle was at the tire shop it was also found that there was fluid leaking from the rear end that the Kendall service dept had just rebuilt. I had the tire replaced and come to find out Kendall installed all wrong parts in the rear end, the parts they installed were for the right vehicle but a different year. I paid 1285.00 to be able to use the vehicle just purchased and Kendall refuses to reimburse me for the repairs. I would never use their dealership again for anything, especially their service dept.

EDDIE47

Jan 1, 2014

THE REASON I'M GIVING THIS REVIEW IS TO SAY THAT DON AT KENDALL FORD WAS AWESOME, REAL NICE GUY HE DID EVERYTHING POSSIBLE TO HELP US, SO THATS WHY WE BOUGHT OUR CAR FROM DON, HE'S VERY UNDERSTANDING AND VERY HELPFULL, I REALLY APPRECIATE ALL HE DID FOR US, ALONG WITH JASON M I BELIVE ANOTHER NICE GUY, THANK YOU AGAIN BOTH OF YOU AND ESPECIALLY DON I GIVE YOU GUYS A 10 ON EVERYTHIN....RIP CHUCK MISS THE OLD GUY....

Feltisi

Dec 21, 2013

The employee we worked with was helpful and attentive, yet not pushy. He listened to our wants and needs and found us a car that was perfect for us.

Raychstein

Nov 9, 2013

Everyone I worked with were honest and wanted to make me happy at all costs. I drove off the lot with mt brand new car and a smile on my face!

denny01

Nov 7, 2013

As the company I work for has a long relationship with Kendall I approached them for a new or late-model pickup in the 1/2 Ton class. Howard Smith was extremely helpful in selecting models from Kendall's many dealerships and helped me to decide on a 2013 Ford STX 4x4 at a very reasonable price. For medical reasons, I'm told, Howard was unable to conclude the sale. But Martin Neustel stepped in to walk me through the paperwork and clearly and concisely explain the features of the vehicle and of the follow up programs available from Kendall. Overall, and excellent purchase experience.

jennaspaid

Nov 5, 2013

We had a great experience working with all the Ford employees, especially Jayson. They worked hard to earn our business and we are very happy we went with Kendall.

TravisHoliday

Oct 30, 2013

My experience with Kendall Ford was excellent! I recently purchased a car from Cory Newport and I love it! I got a 2014 Ford Focus ST. It is everything I wanted in a new car. Cory was great. He helped me set up my bluetooth and showed me how to use all of the high tech buttons in my new car that my previous car didn't have. I highly recommend asking for Cory Newport when you go into Kendall Ford! I could not have had a better person to work with. Honest, smart and hard working!

negarrett

Oct 24, 2013

We had a great experience buying a car from Kendall Ford. The car we originally wanted to purchase had sold the night before, and Jaysen told he us would call us if anything like that car came in on a trade. Well lo and behold, only a few hours later, a Mazda 6 just happened to come in on a trade, and he called us immediately. He even came in on his day off to work with us, and we got a killer deal on the car. The whole process went smoothly, and we didn't feel pressured to buy (granted, we were practically drooling over the car and were planning on buying it before we even came in).

KandyMendizabal

Oct 23, 2013

I was lost trying to find the Honda Dealership because my old car had some mechanical problems and I stop to ask for direction. The minute I walked into the door Jayson greeted me and asked me what i need help with. Even though I wasn't looking to buy a car that day I wanted to see what I might want t buy in the future. He was nice and patient enough to show me around.He asked a few question so he would know what to show me and what would fit in my prize range. I like how he didn't try to sell me the more expensive car on the lot he took his time to look around with me even though it was freezing outside and I was not sure what kind of car I wanted all I knew was that I want a bigger car than what I had. We look threw a few cars he asked me if I wanted to take one for a spin to get the feel for it, but I was undecided and he didn't pressured me to do so. I really liked that because at other dealerships I have been to the insist and insist that you get bored and just leave. We where looking around when I saw the Lincoln MKz it was nice it caught my attention and when I asked if I could drive it he said he without any hesitation. He told me a little bit about the car before that and during the drive he explained more about it which was perfect because that way I know what I'm driving and not just cause it a nice looking car. He asked me if I wanted to look and see if my credit was good to purchase the car and I said defiantly. Lets keep in mind that I was not looking to buy a car that morning. Everything was good he gave me a GREAT prize for it, but I was afraid that I wasn't going to be able to do the monthly payment. He asked how much I would be able to pay so he can try to arrange something for me and he manage some how to do so. I loved the way I was treated, the prize and of course most importantly I'm loving my car. Yes I ended up buying it. I'm glad I got lost that morning and that Jayson was there even though it was his day off!!!

Jen0326

Oct 23, 2013

This dealership is amazing, I didn't even have to walk thru their doors!! I spoke with Jeff on the phone, filled out the credit app online, and he had the truck detailed, filled with fuel, and drove it to my house. We filled out the paperwork at my kitchen table and he drove our trade in truck back to the dealership. No sitting in a little office waiting, no grumpy kids while waiting on paperwork, no deceitfulness, just an honest straightforward deal. I received multiple follow up phone calls from almost every department of this dealership to make sure we were happy and to re welcome us to the Kendall Family. Kendall is the only way to go!! And in a few months...our first oil change is free. Amazing!

Irenef8107

Oct 16, 2013

Jayson was very easy to work with. Worked very hard to make us a deal that we were happy with. We walked out happy customers.

marleygram

Oct 8, 2013

Best car buying experience ever. Jess Boysen, you were helpful, and knowledgeable. Thank-you for not being a fast talking, get 'em in, get 'em out, kind of salesperson. You were patient with me and helped me to get the best car possible while staying in my budget. Thanks for all of your help and you have earned Kendall Ford a repeat customer. When it comes time to trade this one in, my first stop will be at Kendall. That is a promise.

JSilence

Oct 5, 2013

On October 5th I went looking for a good used small pick up and was greeted by Kassidy Lane. He introduced himself, asked me if i was working with a sales person already and what was my name. I told him what i was looking for, what price range and that i had did not have a trade in. He immediately took me to the trucks that were in my price range and style, we talked about each of them and then went inside to see what we could work out. He handled the the transaction with ease, took me out for a test drive and made the entire experience a great one. When he was done with his part of the sale he turned me over to Ronnie in Finance and he completed the financing in a short timely manner and I left Kendall Ford with the truck i wanted, at the price & payment i wanted. Great Job Guys!!

Jlevinson

Oct 4, 2013

My experience in buying a new used Ford Escape was very good. I have also looked for a used Ford Escape at other dealers in Portland but I thought Jeff was less "high pressure" than most of the salesmen I have encountered and I am more comfortable with easy going people. Also, the business manager, darn, forgot his name, was very nice and went beyond the call of duty answering my detailed and exhaustive questions about interest rates, and car dealer business practices. And, I like my new used Ford Escape! Not sure what I'll do with a moon roof......Think I'll escape in my new Escape on a road trip again, yahoo!...Janet Levinson

Gman32162

Oct 3, 2013

The experience of buying my new Ford truck from Kendall Ford in Eugene Oregon was by far the best and easiest car deal I've ever been involved in. From the quick response to my inquiry about a new truck, to the signing of the final purchase agreement, it was a very pleasurable transaction. I've purchased many vehicles in my life, never have been so satisfied.Thanks to Mike Hoover and Roy Wright for taking care of me!Thanks,Greg Heath

amyperini24

Sep 29, 2013

Keith was very helpful in the purchase of a new Ford Focus. He showed us all the options we had and has a great since of humor. He made buying a car a good experience

Brhule

Sep 29, 2013

We brought our 2011 ford ranger in for service and went looking at new trucks. Roy Wright assisted us in looking at what was on the lot. Roy mentioned a 2013 that was marked down to move off the lot. We liked the truck a lot. We weren't able to make a deal, that day. We came back a few days later, again to pick up 2011 truck, again looked at the truck that had been marked down. This time we worked with Kevin Peer and we were able to make a deal,basically took the trade in , off the table. We worked with Kevin and then worked with Chad in finance. Everyone that we worked with was courteous, non pressure approach. We would highly recommend Kendall Ford to anyone for a very pleasant car or truck buying experience. We had previously bought Ford trucks and if we get ready to buy a new car, will come to Ford.

mttables

Sep 21, 2013

My wife and I had a wonderful experience working with Jeff Lowe! Jeff was very honest, up front, and easy to talk to. He helped my wife and I find the right vehicle and the best price! I'd recommend Jeff and Kendall Ford to everyone I know! Thank you for the great deal.

HocusFocuST

Sep 21, 2013

I was deciding between buying a Ford Focus ST at Kendall Ford and a dealer local to me in Washington. Kendall Ford offered extremely competitive pricing, great customer service and Jeff was a really friendly guy. I ended up not buying the car from Kendall Ford because my local dealer matched their price at the last minute, but Jeff was an easier person to deal with. I would recommend Jeff and Kendall Ford to anyone considering a Ford vehicle.

canderson12

Sep 20, 2013

All the staff at Kendall Ford were very courteous and helpful. Specifically, Mr. Jeff Lowe who was great in helping me buy my 2011 Ford Focus. He made me feel at ease and went over everything I needed to know about filling out the car loan application. I highly recommend other buyers to ask for Mr. Lowe about purchasing their next car. Carla

CynthiaDon

May 12, 2013

Kassidy Lane was extremely easy to work with and our buying experience was a complete success. We are very happy with the car we bought and credit Kassidy. His ability to meet our needs and complete the deal at the price/car/package we finally picked happened faster than we dreamed possible. Thanks Kassidy!

darinab

Apr 23, 2013

All I can say is wow what a staff. Not only are they professional but they are kind beyond compare and that is rare in the car sales business. I would definitely recommend them for any car purchase. Not only do they have it together but what a good looking staff as well. Especially Jeff wow.

WildWillie

Apr 13, 2013

I ordered a Ford Focus St. Kendall ford strived to keep me informed as the car took much longer than expected to build. Ronnie Arnold keep me informed while I waited. Even after I went oversea for an extended period of time. They purchased my present car out right so as to help me, an giving me a fair price. On my return Ronnie went out of his way and picked me up from the rental car place and drove me to the dealership to complete the purchase in his personal vehicle and on his day off. Was treated fairly and respect a great dealership as usual.

tpayne99

Mar 29, 2013

We test-drove and priced C-Max cars at Kendall. The salespeople were very helpful, but when it came down to negotiating price, they were $3000 higher than another dealer, only 80 miles away. It was well worth the drive to take our business elsewhere. I would not buy a car from Kendall until you've gotten bids from dealers in Salem and the Portland area. You may save thousands.

Cdruiz

Mar 28, 2013

Kassidy worked with the car selections and worked well past his regular shifts.Thank you very much for our great car purchasing experience.Everyone we meet during our purchase was very professional.I'll tell friends if they need to buy a car.Chuck R

bumkin

Mar 15, 2013

Just bought a new Ford Focus Titanium from Kendall Ford in Eugene, OR. Our Salesman Kassidy Lane was by far the best salesman I have encounter and I have purchased over 25 cars in the last ten years. I would highly recommend Kendall and most of all I would highly recommend Kassidy. Thanks again Kassidy for the great car buying experience!

oldtriker

Mar 10, 2013

very very happy with buying the car and the great service salesman was very helpful and made you feel like you were he only customer

SusieGoss

Feb 25, 2013

My husband and I had just had a bad experience with Lithia Nissan in town when trying to close a deal on a truck sale. We had to just walk away as the treatment was so bad that I did not want to be pressured into their deal. My husband then went to Kendall Ford in Eugene and had just the opposite experience. Pablo Fonseca was very friendly, non pressure and helped my husband find just what he was looking for in a used truck. He knew his product very well and had all the answers (or went in to get any answers we needed). My husband came and got me later than afternoon to come and see the truck. Pablo greeted me very friendly and left us alone to look over the truck and to test drive it just the two of us. My husband had already negotiated the price, which was accepted and actually reduced a bit more for a few items we also wanted. There was absolutely no pressure and the process to close the deal was very nice (and short in duration). Chad Durfee handled the financing end which we used the CUDL program to set it up with our local credit union. He also made the process very easy and we worked through the numbers together. Chad was very friendly and worked with us and any questions we had he answered promptly and accurately.So, in the end, we purchased an even better truck with lower mileage and more items in it that we wanted and at a better price than the one we tried to close with Lithia. Kendall Ford even has a charity program that a donation goes to the Volunteers In Medicine Clinic organization - now that is community service at its finest!

klxman

Feb 17, 2013

I recently purchased a car after mine was totaled in a serious car accident last summer. My salesman, Wayne Brown, was knowledgeable, helpful, kind, and very patient while I tried to find a car I felt safe driving. Once I decided, he was able to get me the car I had my heart set on at a price I could afford, and even had a dent fixed that I discovered after I got home. I feel like I have a friend who happens to be a car salesman. I was well taken care of and will definitely buy from Wayne again. From the other reviews I have read, I can see that my experience with Wayne and Kendall Ford was not unique and I recommend them without reservation.

jenlmt

Feb 2, 2013

Thomas and Shawn went to great lengths to work with my 'less than ideal' credit situation. My Identity was stolen a year ago and it caused havoc on my Credit beacon score. They LISTENED to what happened to me and made me feel like they really cared. I appreciated being treated like a person not a number, especially being a woman and by myself. I drove home a brand new Ford Focus in RED!! They were great and I highly recommend them!

reneelynd

Jan 30, 2013

Wow we are happy with our recent purchase from Kendall Ford in Eugene. Jeff Lowe was the salesman that helped us in buying a pre-owned 2010 Ford Escape this past weekend. He was awesome. He did not pressure us. He is very knowledgable about the cars on the lot. We would most certainly want to work with him again.

KellyHoward

Jan 26, 2013

I can't say enough about Jeff Lowe and Wayne Brown. You can tell when a salesmen is trying to work you. Jeff was honest and straight up with me. I honestly felt like he was working for me. He did not try to pressure me or talk me into something I didn't want. As for the vehicle, I am still amazed at the price I got. When I came back the next week to pay for the car, Wayne Brown was there to wrap things up. He was very helpful and personable. He even put 5 gallons in the tank so I would have enough to get home. If my mom needed a car, I wouldn't hestitate to send her to these guys. My friend at work told me he was going to Kendall to look for a vehicle. I told him to specifically ask for Jeff or Wayne.

MichelleSchank

Jan 14, 2013

It was an extremely fast and easy process. We left the dealership happy and satisfied and not feeling taken advantage of like we have at other dealerships. Everybody was very friendly and helpful and seemed like honest people.

ElliottL

Jan 3, 2013

I am giving a "great" rating across the board. I worked with Michael Higgins for the purchase of my 2013 Escape, and though I was considering other models from other lots, Michael was patient in allowing me to make the best decision that worked for our family, without an aggressive sales pitch. Because Kendall has several lots, Michael provided me with the opportunity to test drive all of the vehicles that I was considering. He was informative and great to work with. This is the second Ford our family has purchased in the last month. Great friendly service and a great experience!

RFreborg

Dec 31, 2012

I went to look for a used Escape, saw one, told the salesman what I had to trade, that I had looked on KBB, NADA and Edmunds, and made it clear I did not want to go through a big long negotiation. He told me no problem they didn't do that;.So I made an appointment to come back and when I came back 1 1/2 days later the price had gone up by $1000. They at first denied they did that, Then when given the printout from the internet they &quote;didn't know how that happened&quote;, but would honor it even though it wasn't the price. They tried to lowball me on my trade and wouldn't budge on the selling price that was Still above Kelly, NADA, and Edmunds dealer retail. They even insisted that they were giving me a discount (which was from the 2nd and higher price, not the one they showed me before and was posted on the internet.)I asked the salesman to show the Sales Manager the internet printout I brought, and somehow that couldn't be found. I wanted better tires and they said they would give them to me at cost. When I asked what that was, they quoted me $700. which is way above retail for that particular tire at any tire store in town. A wasted day, but I see how one can cave in to get away from the grind. The next day I saw an ad for the same car in the R.G. It was a third and different price yet.similar to the original price they showed me. Well I went to Portland area, bought a similar Escape for close to $1,000 under retail, with great tires, got more for my trade than Kendalls highest figure, and the whole process including drive time was less time than the total time I spent at KendallI would NEVER recommend buying there.

bbopp01

Dec 1, 2012

I was very pleased with my sales experience at Kendall Ford. We looked at a Ford C-MAX, and made several visits over the course of two weeks. Salesman Ronnie Arnold was at all times courteous, knowledgable, and helpful. We felt we were being helped toward a decision, rather than being pushed into one. A very positive experience!

ccann343

Nov 27, 2012

Although my salesmen, Drew, was rather you he surprised me with his courtesy, knowledge, and level of customer service. In three to four years when it is time to trade it in i hope he is still there. Keep up the good work Drew.

Oscar H.

Nov 1, 2012

RESPECT, RESPECT, RESPECT!!! Get the picture. I have never been treated with more respect with buying a car or truck than I was at Kendall Ford with Wayne Brown as my salesperson. He was informative, respectful, knowledgable, kind and got us a GREAT deal. I would highy recommend Kendall Ford and Wayne. Wayne even said he would set up all of our service appointments and will help our family and friends to have the same experience that my wife and I had. I am pushing 80 years old and have purchased many cars and trucks and have NEVER had the experience I had at Kendall Ford and especially Wayne. He was a no pressure type of guy. He listened to our every need and was the most honest salesperson I have ever had the pleasure to meet. Thank you Wayne for changing my view on dealerships and car salespeople. You are one of a kind and I will never buy from anyone else than you and the Kendall Auto Group. I will also say the managers were great!!! Especially Tammy in finance. Thanks,Oscar

Holly Jimenez

Oct 29, 2012

Wayne Brown was my salesman. He was very nice and patient while he showed me cars they have on the lot. He took the time to listen to what was important to me in a vehicle and helped me find the perfect match to what i was looking for. He took the time to test drive vehicles and was not pushy at all through the whole process. I felt that he was honest and made me feel like a valued customer than a quota to meet. Wayne even came in on his day off to finalize the sell and then called me later that night to check to see if everything was good. I appreciated all his hard work and excellent customer service. One of my most memorable and happy experiences purchasing a vehicle through a dealership. Thank Wayne! You rock!

justindelange

Oct 29, 2012

My experience at Kendall Ford was Outstanding due to my sales Associate Drew Geiger. He had excellent Knowledge in every vehicle that I was considering for Purchase. Drew was very Polite and extremely helpful in figuring out what best vehicle was for me. He worked very hard to get me the vehicle that I requested as well as many other items regarding my sale. My experience at Kendall Ford went above and beyond my expectations due to my Sales Associate Drew Geiger. Thank you very much Drew!

eadoud

Oct 26, 2012

We were in the market for a new Explorer. We were warmly greeted by Wayne Brown who worked with us through the entire process. Wayne was friendly, knowledgeable and focused on making our experience as "pain free" as buying a new car can be. We never felt any pressure from anyone in the dealership who played a role in our purchase. We never felt pressured. It was the most pleasant car buying experience my wife and I have ever had - and we've been buying cars for more years than I care to remember. I can't imagine anyone doing a better job of representing Kendall Ford than Wayne Brown did. We got the car we wanted at a fair price. We'd return to Wayne and Kendall Motors in a heartbeat!

amgiorgio

Aug 26, 2012

I really appreciate the great service at the Kendall Collision Center. I wanted to figure out why the right turn signals were blinking really fast. Tony Appellof and the mechanic who checked out my car said it was the connector. So they replaced it for no charge! They were really nice and my car has not had that problem since. I would highly recommend that you visit Kendall for all of your questions!

rdt15

Aug 17, 2012

Looked around all of Salem, Eugene, Medford and Klamath Falls. First I went into Kendall Cadillac and they tried to give me only $6,500 for my Jeep Commander trade in even after i told them that i had already been quoted at $9,500 at other dealerships. I obvioulsy walked out, Later i went into Kendall Ford and with the help of Wayne i was given $10,800 for the jeep and paid cash for the car i wanted. Of course i had to work a little on getting the price i wanted, but the the service was awesome, everyone was very friendly, and Wayne even came in on his day off to make sure i was taken care of and the deal went through without any issues. Its a car dealership, same tactics to try to get you to buy, but if you do your part and know what you want and at what price, these guys will work with you. Will be coming to this dealership first for my next purchase. Highly Recommended.

maddywyatt

Aug 14, 2012

By far the best experience I have ever had at purchasing a new car...100% satisfied...I would recommend this dealership to all my friends and family...Excellent job all the way around..Thank You Cory and Sal, and thank you Kendall Ford of Eugene!!!

mmhall

Aug 12, 2012

I came in to start looking for a used car to replace my car with high mileage. Brenna Cahill helped me. She was wonderful. If I could have rated her higher on friendliness, I would have. She spent a lot of time with me letting me drive many different cars. She was extremely patient and not at all pushy. This was the best part about my experience. I brought my husband in a couple of days later and did some more test driving. She still was not pushy. We came back the next day and finally sealed the deal. I would highly recommend using Brenna to help you find a car.Chad helped us with our financing and was also very helpful.This is our 3rd vehicle we have purchased from Kendall Ford and will not hesitate to purchase another from them when necessary.

ljrowell

Aug 10, 2012

Ended up at Kendall to have a service performed on my 2008 SportsTrak (radiator failure). Dave in service was helpful, including directing me to sales to consider the possiblity of trading my vehicle in on something else.Dave referred me to Ronnie Arnold. Ronnie showed me some vehicles and I was interested in a used 2008 F-150. Had to rent a car, drive to Portland and came back the next day after rapid repair service. Ronnie came in on his day off to meet with me and help me get a trade worked for the F150. Excellent customer service by Ronnie and all the Kendall team while I was there.I live 100 miles away from this dealership, but would drive back there to shop for my next car/truck and will refer friends and family to Ronny and Kendall!

lovemyfocus2012

Aug 2, 2012

After months of comparing cars on the internet(mainly for MPG), I started looking at the physical attributes of the vehicles. The Ford Focus was the third car I looked at. What started off as "just a test drive" on a Saturday afternoon turned into me leaving with the car. Jess was wonderful with all of the questions that I had, helped with the negotiation of a price we could both be happy with and even set up the hands free system so I was ready to go. I have bought many different cars and pickups throughout my life and I have to say that this was the most pleasant experience I have had with a dealership.

kdwilson

Aug 2, 2012

we were at the dealer 8/1/2012 to buy my son a car. Jess was very friendly and very helpful. It was a great experience ( better then when i bought my car from a differend dealership). I highly recommend kendall, and I will be going there soon when i trade my car in. Thank you to everyone.

kdibos

Jul 31, 2012

We had a GREAT experience at Kendall Ford with Jess. Jess was very down-to-earth, easy to talk to, and quick to listen to our needs and preferences for car buying. He wasn't pushy in the least, and was very knowledgeable about the cars on the lot. Additionally, if there was something he could not answer, he consistently went out of his way to find answers for us. He was incredibly patient with our indecisiveness, and encouraging toward the whole process. We would definitely recommend this dealership and working with Jess to anyone....we will be returning customers!

sjhunnicutt

Jul 6, 2012

Customer service, listening to the customer and working outside the box, this is what I look for, but what I have learned is missing.My experience with this purchase started with a phone call, wanted a price on a car, knew what I wanted and so knowing the price, was the sole factor of the call, going to buy, just needed to know exact cost. Was told vehicle was in transit, this was Monday and on Thursday a phone call and the car was on the lot. My wife test drove it that afternoon and then we both went back that evening and purchase the vehicle.Here is the point the Keith work really was finding the rebates, and he went outside the box and found a reward rebate since we had a Ford Ranger, he explained all the paperwork and answer all the questions. Doing the paperwork was quick and easy and Sal explained the functions of the vehicle and so the experience was what I wanted.I did not want to waste anyone time, knew what I wanted, plain and simple and Keith and Sal provided there experience to give us the best deal possible and made sure all bases were covered.This is Kendall Ford and this is how a dealership should be run, listen to the customer, meet his needs, and step outside box, would be amazed how much business is gained by word of mouth.We have purchase here many times, this is the reason, don't like fast talking sales people, don't want to be pushed into buying something I do not want or need, just be simple folks, make the experience to the customer that will bring him back, bring family and friends in.So I thank Keith and Sal, they made it enjoyable, they made it easy, I find this rare today, customer service, the true meaning of it, something that is lost today, but was a part of the business many years ago and at Kendall it still is.

linc73

Jul 2, 2012

Very good experiences with Kendall Ford over the past 30 years. I have bought 15 vehicles from Kendall Ford and all were pleasant experiences, in sales, service, and collision center. I highly recommend this dealership

jessejojane

Jul 1, 2012

I have not received this kind of service since I purchased my Ford Lightning which I bought in 1999 in Santa Rosa. Excellent Excellent Excellent.

kolepard

Jun 29, 2012

John Bergland did a great job answering questions before and after the sale. He was very helpful and really worked hard to make sure I got the car I wanted, even though I live out of town, which made everything more challenging. Their pricing was excellent as well. I would not hesitate to do business there again. This is the best car buying experience I have ever had.

kmforrest

Jun 19, 2012

Chuck was very informative with the vehicle I was interested in and also accommadating, as we spent alot of time there and I had my son and his family with two small children with so he made it a fun experience for all. He answered all my questions. Tammy was great in getting paperwork done, and the next day contacted me that she had a new deal with a lower interest rate!

Crewchief408

Jun 18, 2012

Jess took care of our needs and made us a deal that we could work with. We appreciated all the time he spent helping us, which was most of the day. Overall, a very positive experience!

Ogcool

May 28, 2012

I had a good experience and this was not the frist time, I purchase 2 new and 1 used over the years,I will always go two Kendall Ford or Kendall group for any car or truck. Joe and Anna D.

jfrice71

May 23, 2012

My Experience at and with Kendall was great! I work with Kendall on a Fleet level with my job and always thought how professional everything is here. So when it came time to purchase a truck, thats where I went!

jefff_nothing2003

May 21, 2012

I purchased a vehicle from Kendall Ford on 05/20/12, and it was the easiest vehicle purchase of my life. I have been looking at cars for a few months, and I have had some very negative experiences with car dealers lately. In this case, I located a vehicle online which was priced very well. I contacted their internet sales person, Amy, who sent me info on the vehicle. My Wife and I decided to take a look at the car and made the 4 hour round trip drive to their dealership where I met the Cory Newport. Mr. Newport was AWESOME. He did not try to up sell us and was very pleasant. Mr. Newport sold us the car we wanted at a fair price and never made us feel like we were intruding on his life as so many other car dealers do. The whole transaction went through without a hitch and we are very happy with our purchase. My wife and I have already decided the next vehicle we purchase will be from Kendall.

Derryne Wyman

May 16, 2012

This was a very enjoyable no pressure buying experience.The sales staff was very knowledgable and patient. I will recommend Kendall to my family and friends and they will be my first choice for my next vehicle purchase.

jfain

May 9, 2012

Employees were friendly and profesional. I explained what i wanted and was not jerked around. It was a straightforward painless process. I would recomend Kendall Ford to anyone looking for a new or used car.

pakeschnet

May 6, 2012

I initially went to Kendall Ford in Eugene, OR to buy an Acura they had on their lot. After speaking with Craig (manager) over the phone about certain issues on the finance end with that car, I was assured that there was a vehicle they had that would suit my needs, and would fit into the finance part of the deal as well. Sure enough as soon as I arrived on the lot he had some ideas laid out for me. We wound up settling on a 2006 Mustang, almost the exact opposite of what I thought I would get. Kind of funny, but it felt great that just because one car didn't work out, they didn't give up on me. In comes Jess (salesman) which just influenced my experience with Kendall just that much more positively. Without going into complete detail, long story short I have never been treated with so much respect as I was with Kendall. They weren't pushy like many dealers I have had the DISpleasure of dealing with, they had GREAT customer service and they worked with me extensively to help meet my needs. My new car hadn't been through the detail shop yet, so they loaned me a rental car, free of charge, just so the deal would work out. Signing the papers on my Mustang was a kick, Tammy is a great person to work with and is very knowledgable in what she does, and she has a great personality to top it all off! All in all, I 100% recommend going to Kendall! They're great people and will do whatever necessary to help you out!

michelck

May 1, 2012

I was looking specifically for a Ford Escape, and admittedly walked onto the lot a bit defensive and apprehensive as a single woman used car shopping. I had called first and was introduced to Jess Boysen. He met me in the car I was interested in on the lot, and the rest of my day there went smooth and wonderful! Jess is a very kind and polite salesman, and made me feel at ease with my entire experience. No one there pressured me or tried to "wheel and deal" me, intimidate me or make me feel uncomfortable. I definitely had those negative experiences on other lots. My mom and my kids were with, and we were all treated like friends! My kids played in their set up "kids area" and they served my mom and I coffee. Michael, a manager there was absolutely wonderful as well- They recognized my mom as a Kendall customer also, and really made sure their care of us, as repeat customers, felt like a friendship, not a cold "them- against us" money dealing experience. I was met with honesty on their part w numbers, so I felt I could be honest back with the whole deal. They had mechanical records for the Escape, they made sure it was shiny and clean before I drove it off, and Jess has called and emailed since to make sure all is well ( a month later) and that I still feel good in the car and happy with my experience. I was SO impressed with my service, ( as good service is so hard to find these days) that I just referred a friend this last weekend, who also said he had a great experience! Definitely check this lot out ( Kendall Ford/ used cars or new). And a tip I learned: approach these guys with honesty and respect- and they give it back 150%. THANK YOU JESS, MICHAEL AND KENDALL FORD!! Friend for life now! :)

zpepper424

Apr 30, 2012

I bought a certified ford from Kendall and Drew. They were both professional and efficient. After a salesperson not treating me very well when i was looking as Mazda's, i went into ford and found it much more refreshing. Drew even helped me get insurance! I was overall really impressed and i would do it again.

elaustin

Apr 30, 2012

We had the best car buying experience with this dealership. We had been looking for a pretty specific vehicle for a while with no luck. On a whim, I expanded my search further away from home, and up popped exactly what we were looking for. We were more than 4 hours drive away, and this dealership made it SO easy on us! We did all the terms via email and phone. We got there, drove the vehicle and then got busy. We just had to fill out a couple forms, wait for the finance guy to get the paperwork together, and then we signed the papers and drove home! Everyone was super nice and helpful, and although we are super far away, our salesman told us that he wants to help us with any questions as long as we own the car. There was even one crack on a section of the interior which we wouldn't have noticed, and they are ordering the replacement part for us, mailing it to us, and then paying for us to take it to a local dealership to get it fixed. We have decided that this dealership is so stellar that we will make the drive again next time we are looking to purchase a vehicle.

Onboard

Apr 26, 2012

We have tried using the Service Center several times over the years and are always left with a bad taste. The service personal can be extremely rude and will take longer than any other dealership that I have to deal with. EVERY time we bring in a van for service, we are left waiting for parts or they just cant get to it and to top it off they are more expensive than any of the others that we use throughout the northwest. Our last visit was definately our last, we have given up on this place and I will definately pass this on to others in my field. We are a Service company with a Fleet of 25 Fords.

BradSharon

Apr 25, 2012

I bought my new Ford Fusion from a really nice salesperson named Drew. He was not pushy and understood my needs. He helped my Wife and I decide what features we wanted and needed. We looked at several different makes and models but in the end the one he picked out for us was the best choice. I would recommend both Drew and Kendall Ford. I cannot wait to purchase again.

MVann

Apr 10, 2012

Our new car buying experience was truly, almost fun. We were very pleasantly surprised at how easy it was. There was no pressure from Keith, our salesman and we feel that we were treated fairly and with respect.

lucia robitaille

Apr 9, 2012

I went to the dealer ship looking to see what cars where available in my price range. Mr.Gonyea had approched my friend and I and offered to help us in choosing the right cars for me. He showed several styles . and colcrs that where available. We found the car make and color that I liked . Mr Goyea figured out the finance arrangments that would let me leave there with the car that I wanted. Thank you for having a staff that goes out of their way to make this possible for me. Lucia Robitaille

johnbartlett

Apr 9, 2012

I had an immediate need for a cargo van for my business. Jerry Matheny helped via the phone to locate and then purchase a van. He was professional and timely, understanding the urgency of my needs. I felt good about the price and Jerry worked with me to get the van delivered to my location 50 miles away.

rsbennett

Apr 4, 2012

Top notch people, inventory and knowledge of the vehicles! And they understood my needs and wants and did all they could to meet them. Howard Smith is a gem!

summitloop

Apr 2, 2012

After finding a pickup we liked on the internet we drove up to Eugene from Grants Pass to look at it. We had spoken to salesman Tim Gonyea on the phone prior to our trip. Tim was very friendly upon our arrival. He showed us the truck, and we all went out for a test drive. The truck, being a 2005 F250 Super Duty 4X4, was in excellent condition. We were offered a good trade-in amount for our 2002 Ford Explorer, and the deal was made. We drove home feeling like we had made the "Deal of the Century". We are extremely happy with the truck, and the way we were treated by the Kendall family, especially Tim. Thank you all, Richard and Karen Headley.

mtesch

Mar 29, 2012

I have been dealing with Steve Hilliard for several years when having my car serviced at Kendall Ford. He has always been friendly and knowlegeable, and has gone the extra mile for me on many occasions. I can always count on a friendly greeting and honest opinions about my vehicle's service needs.

Chris/Larry

Mar 26, 2012

artin was very friendly,allowed us to drive a new honda to compare it to our used car purchase. This was extremely helpful in our decision. After the purchase he was very helpful in showing us all the features of the vehicle.

Marvin Studebaker

Mar 13, 2012

We were extremely satisfied with the courteous treatment we received at your dealership. Since we were Costco buyers I was not sure how we would be treated. Neal Mansor was very helpful in helping us make a decision and let us drive two different vehicles. His after the sale service was very good in that he took the time to help us set up the Synch System and demonstrated all of the features of our new Escape.This is the second vehicle we have purchased from Kendall Ford. The excellent service we have received on our 05 Taurus was a contributing factor is our returning to your dealership to purchase our new vehicle.

Blue.eyes.416

Mar 7, 2012

I enjoyed the most wonderful car purchase experience at Kendall. Everyone there was friendly and helpful. Customer service is clearly a top priority at each of the Kendall locations and I felt like every question or concern I had was answered thoughtfully and timely. I received a completely fair value for my trade-in, and an even better purchase price on my used vehicle. I would highly recommend Kendall to everyone I know who is looking to purchase a new or used vehicle.

frankn705

Mar 1, 2012

Our sales rep (Cory) was vey helpful answering all our questions, explaining all the features on our new truck, as well as telling us about any additional accessories that we may want to add on the vehicle at a later date.Selling price was extremely fair and the overall experience was very pleasant.

Rixter1985

Feb 26, 2012

I gave this rating because the customer service was great! Jess saw us getting out of our car and casually walked over to us and asked if we were interested in looking at something specific. He drove what we wanted to look at right to us. We then went on a test drive with him. I asked him multiple questions about the vehicle and he was upfront with everything he knew about it. If he didn't know he didnt make some BS up he got the answers when we arrived back at the lot. He was laid back and easy going. If it wasn't for the cars you wouldn't know that you were at a lot. He wasn't pushy, didn't takes us all over the lot looking at cars we didn't want to see. He made us feel relaxed. I would definitely recommend them, especially Jess, to anyone looking to buy a car.

wallygurl2001

Feb 23, 2012

SERVICE WAS VERY GOOD AND EVERYONE VERY FRIENDLY. THESE SALSEPEOPLE ARE NOT PUSHY LIKE OTHERS I HAVE BEEN TO. I WOULD DEFINITELY GO BACK AND RECOMMEND THEM TO ANYONE AND EVERYONE.

brianeugeneharris

Feb 13, 2012

Keith did a great job asking questions, not pushing the sale and helping answer questions through out the process. The sales manager helped verify trade in payoffs so there would be no issues. I hate issues after the sale.

mposner

Feb 4, 2012

I had a successful visit to the Kendall Ford dealarship to buy my 2012 Ford Explorer. The dealer got the care quickly for meand did a good job of explaining its use and giving me a good value on my trade-in.

Slammy

Jan 31, 2012

I gave this rating because the sales man was great and didn't try to push us in to anything. He was ready to help us find what we wanted, without the song and dance that gets me angry every time I try to buy a car somewhere else. A couple days later, I noticed there was a little bit of sticky stuff left on the hood of the car, but when I went back, the woman who helped me took care of it right away and was extremely diligent in making me happy.

gotohawaii

Jan 19, 2012

WHY DID I GIVE THE RATING I DID,, ONE THING,, CUSTOMER SERVICE IS BIG WITH ME... I HAVE BEEN IN THE CUSTOMER SERVICE LINE OF WORK OVER 25 YEARS AND HAVING RONNIE AS MY SALES CONSULTANT.. HE KNOW'S WHAT CUSTOMER SERVICE IS ALL ABOUT.. AND MIKE AS HIS MANGER,, I'M GLAD I HAD THEM TO HELP ME GET WHAT I WANT.. I WILL TALK ABOUT THIS WITH EVERYBODY I SEE.. AND IF I CAN SEND ANYBODY TO RONNIE.. I WILL DO MY BEST TO DO THAT.. THANK YOU ONE MORE TIME.. TO KENDALL FORD AND RONNIE AND MIKE.. YOUR FRIEND FOR LIFE, PATRICK MILLS,EUGENE,OR..

sandee5852

Dec 31, 2011

Ronnie was very friendly and knowledgeable about what I was looking for and made sure that I was happy as to the product. I was concerned about safety and access to car seats for the grandchildren so he pointed me in the right direction for what I needed.

shannongraham

Dec 31, 2011

This was an enjoyable experience for a pleasant change in car shopping. Howard was very helpful at Kendall Ford and I will definately bring back my business to him! Thanks Howard!

navyguy93

Dec 31, 2011

Im 93 years old and came into the dealership by bus to look at a new 2012 Ford Fusion. I didnt have the intensions to meet the most polite young man. I was really surprised by his product knowledge about the Fusion. My wife liked the car already and wanted me to sit in one because im six feet four inches and cannot fit into our Soul we currently have. We needed something comfortable, easy to get into, and enough truck space to put both of our golf bags in. Once Drew found my wife and I the perfect Fusion, he drove me around Eugene (as I do not have a license he had to drive) going along the same routes my wife and I do every day, almost as if it was our car already. We went back into the dealership and I talked with the young man for probably more then he wanted to hear but he seemed interested. Once my wife got off work she drove us down to Kendall Ford where Drew helped us get into my favorite car in my 93 years here.

dwall2000

Dec 31, 2011

Anyone interested in a new or used car or truck needs to go down to Kendall Ford and meet Sal Abatangelo. He is the best guy to talk to. He is curdiest and low pressure. He works with your budget and makes it work. The process is quick and painless. Youd be a fool to pass it up.

jetterjen

Dec 31, 2011

Hello,Tim Gonyea and Blake Dugan were great! They really deserve a raise :)We love our new truck!See you again next year.Thanks again,Jennie and Mel

mark9999

Dec 31, 2011

My wife and I were allowed to wander with pushy sales personnel following us around and harrassing us. the sales staff were knowledgible about their stock and the options/models that would best suit our needs and also had suggestions on models wewere not yet considering.

sntoelpahn

Dec 30, 2011

Visiting Kendall to purchase a vehicle from a dealership was the first stop in my car buying experience. After visiting with Ronnie Arnold, it will probably be the only stop I need to make. Ronnie was very knowledgeable about the vehicles and was also low pressure. He took the time to listen to my needs and was able to meet those needs. I highly recommend Kendall, especially Ronnie.

marawyrick

Dec 30, 2011

I had a great experience at Kendall Ford. I was in there for a couple of days and I found both gentleman that helped me to be very professional and easy to deal with. I was not in there because I wanted to buy a car, I was in there because I had to buy a car, so it was very nice to meet with such sweet genuine sales people. At no time did I feel I was being lead or talked into something I didn't want. They were great. Thank you.

CG30

Dec 30, 2011

I had decided that my next vehicle would be a Ford when Ford did not participate in the government bailout, and I have not regretted that decision. I wanted a specific SUV and wanted to pay a certain amount and nothing more. After sometime to negotiated, my salesman Drew Geiger and I agreed to terms. Kendall ford allowed me to stay in my budget and get my dream car. Thanks!!!

chrystaswift

Dec 29, 2011

this dealership has been awesome to deal with. every staff member is courteous, knowledgeable, and just make you feel like you are family. I will not go to another dealership other than Kendall. I live in Lakeside,or. but thank the trip to eugene is so much more important than dealing locally.Brian Cox goes far and above to show customers what they are trying to purchase or "just looking'. chrysta swift

chapchap4

Dec 28, 2011

Drew Geiger was the most professional salesman I have ever ran across in the car buying arena. He was low pressure and let my daughter I have time to think about out big purchase. We both loved the clinic for new car owners/sync that was held by Kendall. It gave us all a chance to ask questions regarding anything to do with our car or the sync features... also gave us a chance to meet service,collision and the parts managers that we will be dealing with. During the new car owner clinic we also recieved one on one time for any additional questions or help with the sync programing. This is by far the best car buying experience I have ever had... and this is my 5th new car and 3rd new Ford. My next car/truck will come from Kendall Ford.

davidstrand

Dec 27, 2011

I have purchased several vehicles for work and have always called Kendall Ford. Howard Smith assisted me when I purchased my latest Ford Econoline work van. I got a great deal and I always use Kendall Service Center for repairs and maintenance. I appreciate the honest salesmanship and professional customer service. Thank you Kendall Ford!

brittanyrossman

Dec 26, 2011