Used Cars for Sale at Johnstons Subaru in Middletown, NY

Volvo2013

May 20, 2016

My experience was far exceeded at Johnstons Subaru! It was Dylan Vitale who made that experience so awesome. Dylan was very knowledgeable and wanted to make sure that we were not pressured into a deal that didnt fit our budget. But he wanted us in the car we felt most comfortable in. Dylan came through and even stayed late. Also made sure i was able to pick the car up that next morning. Thanks again Dylan!!!

Grandmatara

May 12, 2016

I went in looking for a forester and Alyson Wesley greeted me at the door and she was so knowledgeable, really took an interest in what I wanted, never had such an easy car buying experience. She made me comfortable, and wanting to go home with a new car. Thought she was the best!

Larissa Swartz

Apr 26, 2016

Had a great experience buying a Crosstrek from Dylan Vitale. The process didn't take forever like a typical car buying experience, easy to talk to and knowledgeable salesman.

The hunter

Apr 15, 2016

My experience at Johnson Subaru was the best sales person very knowledgeable easy to deal with low pressure and work with me the best experience at a car dealership I've ever had the salesperson. Dylan Vitale . Go see him I'll help you get yourself in a new Subaru or pre-owned low pressure great experience great salesperson and great person.

cjrohrer

Apr 11, 2016

Dylan was great. Very knowledgeable and helpful with the purchase of our new Legacy.I recommend anyone buying a Subaru to stop in and see him.

Rich Drew

Mar 16, 2016

I was very Happy with the Experience. I found no reason for me to shop anywhere else.I will highly recommend This dealership to all my friend and family.

Kate Wolf

Mar 12, 2016

Bought a new 2014 Outback in July of 2014. I have only had my car serviced through Jonstons where I bought the car. I noticed the battery was or had leaked battery acid & I was having issues with the car starting. Sometimes turning the key 4 times....not normal for a new car. I had to bring the battery leakage to their attention and then asked that they replace the battery. They at first told me it was not possible as the battery was working properly. While "discussing" the matter, the service manager proceeded to say that it looks like they "washed" cleaned up the car for me....Ah, No, I don't think so I said...I just had it washed the day before!!! Some nerve! They did "good customer" my battery after they asked where I had been having my car serviced...really, I said...well I have only had it serviced here so shouldn't you have been checking the battery on your service checklist when my car was being serviced? So moving on...my lumbar broke in the driver's seat. I brought it back for the repair....ah what do I find after leaving but that they broke the back of my drivers seat(the plastic cover)and it still had greasy handprints on it! The service manager would not return our calls, I finally got Mo they only nice service lady, she ordered the part. I called for an "appointment" and here I sit on a Saturday morning. I checked in my car and the guy says..it might be awhile we have a lot of people here this morning. Ah, you told me I had to make an appointment for the repair. I love my Subaru drives but after this repair...I am done with Johnstons Subaru for service! This place can't run off of Mo being the only one who cares about the customers.

NyFire52Fighter

Feb 23, 2016

Bought a Certified Pre Owned Subaru from Johnstons Subaru September 2014. Driving the car back i noticed the cars alignment was out of wack and tires had a bad vibration. Brought it into a local shop to check and it needed an alignment(which I was told was just done with putting new tires on it before purchase) and that 3 out of 4 were severely bent. I didn't get reimbursed for the alignment to be done correctly but did reimburse me for having to buy new rims that weren't bent. In 2015 the car went in because the head gaskets were leaking , mind I am a mechanic,and was told that its not covered because they are only seeping. After 2 trips about this issue I went to a local Subaru dealership and they did the warrantee work and replaced the head gaskets, I was getting oil stains on my driveway for month while Johnstons said is was only seeping. About 2 weeks ago I went to see how much it was worth for a trade in to get a bigger Subaru and was then told this car has 4 counts of ODOMETER FRAUD and that my car isn't worth much because of it. I called Johnstons and was told there's nothing wrong and is a mileage error on carfax. I called carfax and they told me thats the mileage reported from the state inspection stations indicating the odometer fraud. When I bought the car NO ONE told me there was odometer fraud and I wouldn't have bought the car knowing this. So BUYER BEWARE. This car I bought for 14xxx is now hard to sell ever with this carfax and BEING LIED TO

M crosstrek

Jan 31, 2016

Went there knowing which model I wanted. Done plenty of research. Just had to test drive it to be sure I liked it. As well as make sure financially I could afford it. Everyone I dealt with was very friendly, helpful and personable. Receptionist, sales,financial people all very professional and friendly. I had ordered extras such as hitch, and roof rack. Roof rack is on order, but hitch was installed before i took the car. I have no concerns on roof rack being installed in a timely manner. Although I didn't have to be "sold" a car since I knew what I wanted. My salesman was very helpful and informative on details. So my experience was great here.

Raul

Jan 21, 2016

Ordered an option to be installed. When I went to pick up the car it was not installed, Next day and after looking my original order I had to return to Johnston Subaru to have it installed. an employee told me it would take a couple of hours to get it done. After almost 45 minutes waiting I went to the lady in the service dept.to inquire how long would it take. she had not been informed, then she took my keys and told me she would take care. I arrived at the dealer at 11.20and, I am writing this at 12.30 and the car is not in the shop.

Soups99

Jan 18, 2016

I went to Johnston's Subaru today to look at the 2016 WRX. I called on the phone and was connected to Stephon who affirmed they had one in stock. When I showed up he had the car pulled up, warmed up (it was freezing out), and ready for a test drive. He was very friendly and not pushy at all. After the test drive, he helped us run some numbers and he made a sale. We are both very happy with the buying experience provided to us today

Jeffrey3

Jan 18, 2016

We recently leased a new Subaru Imprezza. Our salesperson Stephan was friendly without being over bearing. He listened to our situation and got us a lease within our budget. He did not try to oversell us and his follow up and punctuality was excellent. I also thought the girl in finance Karen was also deserving of five stars. She was also professional and friendly and was very reassuring in respect to any problems that may come up.

Ashley

Dec 3, 2015

After I contacted this dealership they got back to me later that day. Gave me many options for the car I was looking at, very respectable. I didn't feel like I was pressured to buy something. Professional responses were very helpful.

Used/Abused

Nov 20, 2015

It's been over a year since I bought my Subaru in Middletown. I went in to get one model and thought I was talked into another. From what friends/family say I was talked into a specific car. I was naive/stupid/honest with the salesperson. I had numerous medical/personal/employment problems in my life and explained the situation to the salesman. I guess I was stupid. I looked for an honest person. A year before buying my car, I had gone to Subaru (under another owner) and was given honest/fair treatment. Unfortunately, things happened to prevent my buying at the time. When I went back the salesmen I spoke to were not there. First clue. When I went to pick up my car it died. I was stupid and should have walked out but came back for the car. Also, once the papers were signed salesman and supposed manager were very disrespectful. I was also overcharged at least twice and had to have changes made. I was never sent a customer review. If one was entered, it was not mine. I might buy another Subaru, but not from Johnston. Funny thing happened first time I went for gas. I couldn't find how to open tank. A woman with a Subaru helped me. She liked her Subaru and said she heard unfavorable things about Johnston since it took over. I am stupid and trusting and would love to find an honest person in this world - evidently not at Johnston.

jp06wrx

Oct 14, 2015

I drive a 2006 WRX and managed to crack my radiator somehow, went to Johnston's to get it replaced under my warrantee because they are closer to where I live. They not only quoted me for the aftermarket radiator but with a load of unnecessary replacements as well, like the hoses (perfectly fine) and then the head gasket, then trans cooler lines to radiator, then drive belts, then power steering flush. I couldnt believe they had the audacity to tell me i needed these parts replaced when they work perfectly fine, mind you my car is only at 60k miles. I imagine they do this to people all of the time, stay FAR away from them. If you are getting something done thats more than an oil change, get in touch with your local non-corporate subaru mechanic.

Stacey Moyer

Sep 30, 2015

Very pleased with the knowledge and integrity working with a Roger Homer while buying our Subaru .Friendly and Courteous. A.J Rumsey was efficient and knowledgeable in helping with the final paper work. Stacey Moyer

Denise W

Sep 2, 2015

I recently purchased my first Subaru Forester after being a Honda owner for many years. The new style of the 2016 Forester is what caught my eye and brought me in as my CRV lease was coming to an end. I was very impressed with the Forester, the ride and handling, the options available and the down to earth sales people at Johnstons. I especially want to thank our salesman, Ray, he wasn't pushy and helped us find what we were looking for. And Alfredo for stepping in to help us when Ray was with another customer on our return visit. And I don't want to forget AJ for finding me the best finance deal for my purchase. Overall this was the best car buying experience I can ever remember and I have dealt with many different car dealerships. I've only had my Forester for a week and love it! I'm actually looking forward to the first snow fall! LOL. Thanks again Johnston Subaru for making this an easy transaction and I'm happy to be part of the Subaru family!

Dee Gilbert

Aug 7, 2015

I must say that I was quite shocked at the reviews posted here. Although, I am a strong believer that people post their reviews quicker when they are not happy with a service, but this review is not the case, for it is a positive one. I had one of the BEST buying experiences at Johnstons Subaru. I even drove well over an hour to get there, knowing that they were the only pre-owned certified Subaru dealership in my area that actually had more than one vehicle I wanted to look at; all other dealerships had nothing for me. Brianna McLeod, in Business development, contacted me about my inquiry on a specific vehicle and she was about to get the ball rolling, so to speak. She was very professional and answered my questions perfect when I called her. She set me up with an appointment and I was on my way that weekend. My sales man, Adam Bobish was amazing! He was down to earth and acted like a human and not just a salesman trying to get me to buy. On those words, he was also incredible at his job and he knew the vehicle front to back and was able to show me everything inside and out before I even came to a conclusion: WITHOUT any pressure to sell me. I was really nervous since I was buying a new vehicle after so many years, but after a while, he really made me feel calm and relaxed. Karen Desmond, in finance, was very warm and welcoming and I felt very comfortable seeing my final numbers and she explained everything in detail. It was such a smooth transaction I was in complete shock of how fast it really went. They gave me a great trade-in value on my Jeep and the monthly payment was perfect. I also was hoping to be able to take my vehicle off the lot that day, being I was trading my Jeep in and I lived over an hour away. Dave Sobel, the Sales Manager, made this happen within seconds and I couldnt have been more appreciative not to have to drive back up to get my vehicle, being I have small children. I even got to meet the Owner/President of Johnstons Subaru, Steve Jardine and was able to thank him for everything that day and he was such a good-natured person, that I can see why his staff are so pleasant to deal with. It was just the best experience ever and this is my 4th vehicle purchase in my life, and none compare. I drove home a happy camper and almost a week later, I knew I made the best decision for not only me, but the safety of my family.

Mike Kaplan

Jun 18, 2015

My experience and 2 other friends went to Johnson Subaru to purchase new Subaru's and sales person was nice BUT, their price was over 1000.00 more than i and my 2 friends paid for same car same options at another dealer 40 miles away. I do not know how Johnson stays in business? Lower your prices to be completive or you will loose more sales. Mike Kaplan

Cecilia

Jun 11, 2015

I would like to thank the entire staff at Johnstons Subaru for an excellent buying experience, I am especially grateful to my salesperson, Roger. Thank you for your professionalism, your knowledge of the car and for being especially concerned and helpful. Your easy going manner made my stressful life stress free. Karen in finance made the financing easy to understand and a smooth process. Dave and Chris, managers, were easy to talk to and again very helpful. Maureen, in service, goes above and beyond the call of duty, above and beyond to help...thank you.

Wendy

Jun 1, 2015

Excellent customer service by Mike, Chris and John.

daniel71

May 28, 2015

Went to Johnston Subaru for an oil change. Whoever did the work forgot to tighten the drain plug and about a quart leaked out. Luckily I discovered the loose plug before it all leaked out and destroyed the engine. Live and learn.

lor

May 28, 2015

Alfonso was a perfect in answer all my questions and never felt pressured to buy.

Jillian E

May 27, 2015

I had been to other Subaru dealerships and always left feeling anxious due to their pushy environments but Johnstons Subaru is nothing like that. Since this was my first new car, I had a lot of questions and concerns. They worked with me and answered all of my questions throughout the car buying process. The staff is really friendly and concerned with your experience. I read the reviews below and feel a little baffled because my experience was nothing short of exceptional. My salesman was Adam Bobish and he wasn't pushy at all and made me feel both comfortable and confident in choosing to do business with Johnstons Subaru. He was extremely competent and knew the ins and outs of the vehicle I wanted to buy. The sales manager, Christopher Lee, helped me finish my paperwork the day I picked up my car and he did a great job explaining everything to me. Additionally, the service department is absolutely terrific. The splash guards I ordered with my car were on back order when my car arrived and I had to come back to get them installed. I was treated very well from the service department. The man that installed the splash guards even took the time to show me them when he finished. Overall, I am very happy that I chose Johnstons Subaru over the other local Subaru dealerships.

michael kaplan

Apr 6, 2015

If you want to spend 1000.00 more on a new Subaru Legacy go to johnson. I purchased a new Legacy and saved over 1000.00 and that is nice. I have two friends who went to johnson and they was not willing to match a better price. Their loss. Good luck in your looking for a new car.Mike Kaplan

arg1009

Mar 7, 2015

This family, was fast friendly and efficient, I loved working with them. They made buying a new car pleasurable, I would recommend them to anyone. The whole team was very helpful, listened to what I wanted in my new vehicle and got me into my dream car.

Subaru Owner for decades

Aug 13, 2014

Tried to buy a car from these folks. The sales staff was confused. We were passed back and forth between several associates, none of whom could answer questions about the various features on different models. There were no straight answers about price or financing, so we left after having wasted the better part of an afternoon. Ended up driving two counties down to make our purchase. Johnston's was a terrible dealership for Toyota in Sullivan County when they ripped off my friend and it is sad to see that they have encroached into the territory of my favorite brand. Incidentally, we just made our first appointment for Subaru service, and are planning an extra hour on the road each way to avoid them. Subaru has made a serious mistake handing over this territory to these dishonorable incompetents.

Aggravated shopper

Aug 7, 2014

From the first moment stepping into the dealer I was lied to by an incompetent salesman, treated with disrespect by the manager and begged for a good review by the second salesman. The customer service was so bad I was told by the manager he doesn't need us, their are plenty of other people who will buy. If this is how a brand new dealership acts, I hope they don't last long. My wife and I miss Feders

gasketsucker

Jul 28, 2014