Used Cars for Sale at Joe Machens Capital City Ford in Jefferson City, MO
496 miles away from you!
Joe Machens Capital City Ford of Jefferson City offers you the opportunity to find used cars by Joe Machens Capital City Ford. Joe Machens Capital City Ford is a trusted dealership serving clients throughout Jefferson City, in search of certified used cars. Also, Joe Machens Capital City Ford is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Joe Machens Capital City Ford to get the affordable car that is right for you.
Location: 807 Southwest Boulevard, Jefferson City, MO 65109
Phone: (573) 229-0437
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Joe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsJoe Machens Capital City Ford
Authorized EpicVIN dealer
65109, Jefferson City MO
Check DetailsWhat’s more, Joe Machens Capital City Ford of Jefferson City has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Joe Machens Capital City Ford. Check out the listings today to find the right car for yourself. Joe Machens Capital City Ford is definitely the best place to buy used cars online.
colby03
Nov 30, 2016
Thank you Randy Wells for helping me make my awesome first purchase of a car. It was a great experience working with you. I'm glad my parents worked with you in the past to bring you another customer.
Jarrod Dreiling
Nov 30, 2016
Top rated salesman! Knowledgeable, helpful, and throughly reviewed and explained the vehicle. The dealership was clean, organized, and all employees were very friendly. Great experience!
Dave&ellen
Nov 29, 2016
Service was great. Brad made a world of difference- he made it easy. Clean dealership. We were given exactly what we had requested. Would recommend this dealership.
ohyeah3
Nov 29, 2016
My husband and I had a wonderful experience buying our used Nissan Murano from Joe Machens Capital City Ford Lincoln. Mike Rogers was our sales and leasing consultant. He was very knowledgeable and willing to work with us to give us the best experience possible. He answered our questions and addressed our concerns to make us comfortable and confident buyers. I would highly recommend him and Joe Machens to anyone looking to buy a vehicle!
AudiA6
Nov 29, 2016
Randy Wells and the crew at Joe Machens Ford were amazing. They worked on getting the used car I was interested in brought down from Columbia for me to test drive. They were aggressive to get me the price that fit my budget! I highly recommend Randy to anyone!
voth02
Nov 28, 2016
Our salesman "Flex" worked with us on our purchase. He made us happy, satisfied and comfortable with what we purchased, price, and trade in value. He answered all questions and asked for more. He truly wanted us to be happy.
Bs050966
Nov 27, 2016
My experience was great. Everything was done quickly and efficiently and I felt very taken care of! I would highly recommend dough to anyone looking to purchase a vehicle.
Kim V
Nov 26, 2016
Thank you John Lange for going above and beyond in helping with my mother's new car purchase! Thank you Sarah Streeter for making the paper work and breeze. We recommend John and the Joe Machens team 100%
Btkkterry
Nov 24, 2016
We had an amazingly wonderful experience with this dealership and salesman Devon Henry. Showed us a few cars that we would like and settled quickly on a car without our salesman being pushy. Felt like we were in control of the process the whole way thru. Thank you for such an enjoyable car buying experience
Jan & Hope
Nov 23, 2016
We don't buy very many cars and haven't bought one from a dealer in 10 years. Due to the fact of high pressure sales tactics and always trying to sell you options or services that you don't want. But this dealer and salesman, Derek Streeter changed our perception. We never felt pressured and no one tried to sell us warranties or even undercoating :). Do they even undercoat cars anymore. Anyway we were very pleased with how were were treated. And we got a great car at a very good price. Defiantly will do business with Joe Machens Jeff City again. And maybe I won't wait 10 years. Jan and Hope McCrary
brunedog
Nov 22, 2016
After being treated like crap at Joe Machens Columbia we decided to give Joe Machens Capital City a try. They completely turned the tide and we were able to make a deal on our first visit. Good vehicle and good service. Give them a try.
Scm45908
Nov 22, 2016
Good value for my trade in. Uber-quick financing experience. They are the best! I was in, test drove and car purchased in under and hour and a half.
keckirch
Nov 18, 2016
Salesman Randy Wells was very friendly and offered me many different options for my needs. Texted me when vehicles came in that matches my needs.
Ryan Davis
Nov 18, 2016
Brad Bartlett and Matt Wilde were awesome! This is my 2nd truck bought from Brad, and have had an exceptional visit each time! I love the selection of trucks at Joe Machens!
John B
Nov 17, 2016
I was waited on promptly. I was treated with respect. All of my questions were answered. The process was handled in a very low key manner.
Deborah Alexander
Nov 17, 2016
Randy was great to work with and feel as though he gave us his best efforts to get us the deal in the price range we were wanting.
KateSmith#1
Nov 15, 2016
I dealt with Randy Wells and he found me the exact vehicle I was hoping to find in a newer used vehicle great work by everyone who helped me
Chaddydaddy
Nov 14, 2016
I had the opportunity to work with Douglas Keeler in finding my next vehicle. He was very personable and very dedicated in finding the vehicle that fit my daily needs. I would highly recommend having him help you find your next vehicle!!
Ute Harshbarger
Nov 9, 2016
We picked up our new Lincoln MKX yesterday and couldn't be happier. I was in and out in less than an hour. Doug had everything ready to go and made the whole process easy and stress free. This is the 2nd vehicle we have bought from him and just like last time, he didn't disappoint. We will recommend him to all of our family and friends.
bree3488
Nov 8, 2016
This was the easiest transaction of buying a car we have ever had!! Randy Wells and Mike Slinkerd (the finance manager) were amazing. We were in and out in less then 3 hours! Car was filled with gas, detailed and waiting for us by the time we were ready to leave. Randy was very knowledgeable and knows his stuff. We got an awesome trade in on our car. Everyone made us at home there and we definitely will be back for our car shopping needs in the future!
Dave and Karen
Nov 7, 2016
Although we had to wait a little while to get the vehicle that we wanted from Columbia, the lounge area and the sales staff were great!
Js
Nov 7, 2016
Salesman, Doud Underwood, has excellent knowledge of product, and ability to deliver vehicle in vey timely manner. Appreciate his personal interest in our account js
Gary D
Nov 7, 2016
Dealing with Douglas Keeler and Kevin Osborne was great. No pressure great, fair trade allowance and no waiting around going back and forth. My F150 4X4 Echoboost is even better than I thought it would be.
Sholman4821
Nov 6, 2016
For the past 8 months my husband and I searched and searched and searched to find the right vehicle that best suited our needs. We have done business with Joe Machens Capital City multiple times and have never been dissatisfied with the customer service we receive. It starts with the warm smiles you see as soon as you walk through their front doors and follows with instant service. We happened to get Cody Beyers as our sales associate. Cody and I talked Friday over the phone about exactly what I was looking for and he instantly got to work. Next was the financing end of everything. Sometimes this can be a long timely process when purchasing a new vehicle. That wasn't the case at Joe Machens. They made it extremely easy and in a timely fashion. My husband and I decided to go to Joe Machens that next morning to do a test drive. Needless to say 1 hour later I was on my way home with my new car! I would recommend Joe Machens Captial City to anyone who is looking to purchase a new vehicle in the future.
Whatsip
Nov 6, 2016
Cody has went out of his way to help me out Brian Lorts was also very helpful it been a good experience. Have sent one person there that bought
rumdoataol.com
Nov 6, 2016
Just received my new F-350 Superduty and it is a beautiful truck and I am amazed with all of it's new features and how well it drives. I dealt with Randy Wells as my salesperson and this is the seventh vehicle that I have bought from him. He is very easy to work through and has always come through in getting me taken care. Matt Wilde dealt with me in finance and again he made the financial dealings very easy and timely. Randy and Matt are first class and do a great job representing Joe Machens Capital City Ford.
Bernard Groner
Nov 4, 2016
ordered 2017 exp,it arrived timely, was exactly what we ordered and price less than expected! we wished to have the entry code changed and Randy made this happen timely.
fred schlotter
Nov 4, 2016
They worked with me to get the car I wantedThe color and package that includes sports package and financial services we were happy with
Vince
Nov 3, 2016
They were very helpful and friendly courteous understanding of my wants and needs knowing how to make my purchase the best for me and my family.
Tauruslover
Oct 31, 2016
Matt Wilde was my financial person and brad kellaerman was my sales man and they were great they got me in and out fast and got me a great car.
HT
Oct 28, 2016
Always a pleasure to work with Randy and Matt. Randy answers all my questions because we usually have a lot when it comes to buying a new truck. Matt is very helpful when it comes to the financing and warranty information.
danF150
Oct 27, 2016
Douglas Keeler made my recent purchase a pleasure with his professionalism and honesty. There was no pressure to accept any offers and he was patient and sensitive to my particular needs. I got an awesome F 150 Lariat at a reasonable price. Overall great buying experience.
Marie67
Oct 26, 2016
We found a car which met our needs and enjoyed the excellent customer service and personal attention provided by Mike Rogers as we tested, and eventually purchased a Buick Encore. Mike is a professional and very friendly, and made our car buying experience a pleasure.
MightyLuce
Oct 26, 2016
John Lange was very professional and considerate, and did a good job in finding a good value for me within my initial criteria. Ditto for the actual financial manager
Gil
Oct 25, 2016
The dealer is nice. The environment is good, serving with soda, coffee and hot dogs. Brad is very patient in helping me trying cars and other works.
amniemeyer
Oct 24, 2016
was friendly and easy to deal with. No hassles when bartering for the trade in price of my car. Didn't pressure me at all cause Brad knew he had a great truck at a great price.
Dennis97
Oct 24, 2016
Great buying experience with Doug Keeler. I will definitely return for my next vehicle purchase. There was no sales pressure and the entire staff was very friendly.
sheila4
Oct 24, 2016
You guys were the best dealerships of her didn't have any problems we've been some places that they were very very rude to us very rude won't mention the names of the dealership but I will never ever go back there again you guys were wonderful Doni was wonderful I would recommend your dealership to any and everybody I meet
Lil baby
Oct 23, 2016
I had the pleasure of dealing with Doug Keeler at Joe Machen's Ford. Doug did not give any sales pressure and made the process easy. I was going to buy a Silverado but saw an F 150 and turns out I liked it better. The price was already a good deal and Doug included a spray in bedliner to make the deal even better. Doug stayed an hour and half late to make sure everything was taken care of that day. I enjoyed the sales experience and really like my truck!
trinkmo
Oct 21, 2016
From the time I walked through the door until I walked out Doug was completely amazing at getting me what I liked in a vehicle.
Daniel & Maegan Trusty
Oct 21, 2016
Very nice staff, any questions we had were answered quickly and straightforward , very clean and comfortable waiting area, made the deal as easy and stress free as possible. Big Thank you to Doug Underwood & Terry Bradshaw for being so accommodating!
kathleen
Oct 20, 2016
No hard sell. Listened to my needs and met all my expectations. Brad Kellerman was very friendly and knowledgeable and got me a vehicle that I love. Their finance department was easy to work with and got me a great rate. One of the best car buying experiences I've ever had.
LoriBri
Oct 19, 2016
We spent approximately 6 months looking for a used vehicle that fit our needs at locations all over our state. A vehicle that fit what we needed came available at Joe Machens Capital City. The sales representative we worked with was great (Devon Henry)! Unfortunately, the 2014 Pathfinder we purchased was not sent through ANY sort of check system as within two weeks of ownership, it was being towed from our driveway as it needed a new transmission. The whole process of getting it repaired, securing a loaner car during the repairs, and then what followed with dealing with the dealership that sold us the vehicle (Joe Machens Capital City) was absolutely and utterly disappointing. When we expressed our concerns with the vehicle and keeping it, we were told they would work with us in finding a replacement vehicle if we chose to do that. Back to square one of what we had spent 6 months doing...searching for a vehicle.....again. The process of replacing the lemon vehicle they sold us was to be a basic trade in. No...not convenient at all. We told the dealership to find us a replacement any way as we were no longer comfortable in this vehicle that left us stranded with needing a NEW TRANSMISSION at only 48,000 miles and that had a $29,000 price tag. I have saved the emails....we were told they were going to find us what we needed (I sent an itemized list of what we wanted in a vehicle...a simple internet search would have found what we needed within a few MINUTES!) It's been one month today....we haven't heard ONE WORD from the dealership that gave us nothing but words, a $29,000 vehicle that needed a new transmission and has us concerned we will be stranded on the side of the road....again....DO NOT PURCHASE FROM THIS DEALERSHIP. Their definition of customer service is dismal. Once the sale is made, they are done with you. We are the proof of this. When a customer expresses their level of dissatisfaction to the point we did, SOMETHING should be done to take care of them. NOT at Joe Machens Capital City.
NYY_Widow
Oct 16, 2016
The entire experience from start to finish was so easy and these guys took the anxiety and frustration that comes with buying a car. Douglas was professional, courteous and no pressure. Kevin was so friendly and helped us get into a vehicle I never thought I could afford Mike in finance was great as well. We could not have asked for a better experience. You know you're dealing with the best of the best when you hug your salesman before you drive off with your new car and the sales manager seems as excited for you to get your new car as you are.
ZivaP
Oct 13, 2016
This was my first online purchase of a car and I was quite nervous to say the least. Bradley and Terry stood behind their words, were fast to answer any call and questions, and the car arrived in great condition. Thanks!
hocus focus
Oct 11, 2016
Very friendly employees. Salesman, John Lange was very in tune with what I was looking for and he delivered. I am very pleased. Will recommend you to my friends and relatives.
Mizzoufam
Oct 10, 2016
Another great experience buying our 10th Ford vehicle at Joe Machens Capital City Ford. Thanks to the awesome staff and my favorite salesman! Go MIZZOU
JoshW
Oct 10, 2016
I am EXTREMELY satisfied with my experience at Joe Machens! As soon as I pulled into the lot, "Flex" (Doug), greeted me with a friendly smile and handshake. After looking at the sticker price on a new 2016 Ford Explorer Limited, I had no expectation of ever coming close to a deal with my trade in. After some number crunching and incentives, Doug came back with an offer too good for me to pass up. Again, I am very pleased with the professionalism and expertise I found at Joe Machens Capital City Ford.
WhiteTruck13
Oct 9, 2016
Joe Machens sure changed my attitude in dealing with car dealerships. After 45 years of working with dealerships I can honestly say Joe Machens is the first and only dealership I will recommend to visit for a fair and pleasant sale's experience. From the lady who answered my email on inquiring about a certain vehicle on the website, to the salesman (Doug M) who worked with the wife and I over several days, and not to forget the financial guy (Matt); this was s purchase beyond belief. Good people at Joe Machens--from start to finish.
#1 car
Oct 7, 2016
My salesperson, Judy, was excellent with explaining the operation of all equipment on the truck I purchased. Terry Bradshaw was very thorough with all the finance procedures. In addition Tom Stegman, General Manager, was most helpful in overall coordination of my truck purchase.
Gene
Oct 7, 2016
We went to Doug knowing what we wanted and what we wanted to pay and he found more than we expected. None of the usual used car sales B.S. that you normally get. A fair price on the car we were buying, and a fair price on the trade in, and no "gotta check with the sales manager on that price" crap. Very happy with the transaction.
Tjames85
Oct 2, 2016
Best experience buying a car I've ever had. Brad Bartlett took care of me. Everyone was very friendly and helpful not too pushy. Highly recommend.
Buying cars
Oct 1, 2016
They are a AMAZING group, from Doug Underwood in sales to his manager Rick Mcdonald. Everything is well handled. Terry Bradshaw had all the paperwork ready in closing and we were on our way. Looks like we added another generation of car buyers to Machens (16 year old sons first car) Great job by all, guessing that is why we keep coming back over the last 16 years
jane e ihler
Oct 1, 2016
I recently purchased a 2014 Ford Escape from Joe Machens Ford in Jefferson City, Mo. The sales man was Cody Hodge at which time Cody took me through a quick hands on telling me how to use everything in the truck, he was most helpful, very knowledgeable and very polite, I felt like I had known him for a long time, in other words he is a excellent salesman and knows what he is doing . Then I was taken to the Business Manager Bryan Ehase who was very professional but also very helpful in working with me on the paper work end of the deal. Bryan explained everything that was on the warranty, plus helped me get a loan on the vehicle with a low interest rate. Both these people were very helpful and made me feel at ease when buying this vehicle.I recommend Joe Machens in Jefferson City to anyone looking for a used car go to Joe Machens in Jefferson City, Mo. you will be well taken care of.
TiffaniS
Oct 1, 2016
The staff went above and beyond the call of duty. Our saleman, Flex was extremely helpful and wonderful to deal with. We actually felt like he was working for us. The sales Manger Bryan, was also wonderful working with along with the finance gentleman, Terry. We've dealt with the Columbia, MO machens before and the experience we received from the Jefferson City, Machens was second to none. Thank you!
BH
Sep 29, 2016
Another great buying experience with Mike Rogers. Called him, told him what I needed and within hours he had the perfect vehicle.Its always a smooth, easy, fair transaction with Mike and I wouldn't want to buy anywhere else.The entire staff at Joe Machen's CC Ford is great to deal with. Thanks to all for another great experience.Brian Handke
CCL
Sep 29, 2016
I cannot say enough good things about my new car buying experience! Tom Stegeman was uber-patient in answering my questions and finding the perfect MKC with everything I wanted. And, Judy Obermeyer -- well she really knows her stuff! There isn't a button, switch or touchscreen spot she doesn't know backwards and forwards ... and she was able to walk me through them all, making sure I "got it". Plus, she made sure I knew she would be there for me anytime if I ever forget or think of a question even months or years from now Matt Wilde was efficient, professional and had the paperwork details ready in no time at all. Finally, a shout out to Chris Ehase for just checking in to be sure everything was going "just right". It was! Thanks All!
Cook,shan
Sep 29, 2016
The staff was very friendly an my Sale person was very attentive made sure I got the best deal also made sure I got just wat I was looking for in a car..
timm
Sep 28, 2016
Judy Obermeyer was terrific. She helped us find exactly the truck we were looking for right down to the color. And at a great price too!
emily1234
Sep 27, 2016
After becoming exhausted of looking for cars, I was becoming overwhelmed. I had very specific "wants" of a car and Brad made sure that all of them were checked off. I was a little hesitant to even look at a car - because it was out of my price range, but Brad worked with me to get the price that I wanted. Everyone made sure that I was happy and I was able to purchase my "new" car in just a couple of hours.
Wineouf, Dale2016
Sep 26, 2016
We had a great experience working with JMCC. Devon Henry was very helpful and easy to work with in getting the price we wanted. I would highly recommend Joe Machens to anyone looking to purchase a car.
BarbJ
Sep 26, 2016
Doug "Flex" Keeler was the best car salesman we've ever had!! He made us feel very comfortable from the very beginning. We ended up buying our dream car and Doug made it very easy! We highly recommend Doug if you're in need of a car. He's the one to call or go see!!
megwest
Sep 25, 2016
This was my first time buying a car from a dealer, and Ron Murphy made the experience so easy and comfortable! He explained things to me that I didn't understand and he made sure we were on the same page as we went through the process. My fiance and I have both bought cars from Joe Machens now, and I would definitely suggest them to anyone looking for a car!
Tmstauff
Sep 22, 2016
Had a very nice experience. Salesman was very easy going, and had good personality. Not pushy at all. Thank God!!!!! Thumbs up!!!Our finance dude, Mike "Slinky" was pretty awesome too. Actually they both get thumbs up for having to deal with me. Lol Even tho I didn't get a hot dog. Lol!!!
Sehddeuce
Sep 22, 2016
Brad Bartlett and Mike Slinkerd went above and beyond to accommodate the sale of the F150 that I had requested to purchase. Their courtesy and expertise made the experience go smoothly with no hassles. I would recommend to anyone to visit this dealership for purchasing their vehicles as I will in the future.
cpickett
Sep 19, 2016
I liked the fact that there was no pressure to buy. However, I would have liked the salesman to tell me a little more details about the car, i.e. stop/start feature. Also, had to bring the car back for Touch ups that weren't completed. I appreciated the quick service and turn around for that.
ChrisJC
Sep 18, 2016
This is the second vehicle that my wife and myself have purchased from salesman Brad Bartlett, and he will be the salesman that we continue to use. He was attentive and straight forward while not being over pushy and aggressive. In my opinion, he is a salesman that still treats people like people instead of just someone that is buying a car and how can I get them to buy one. Once Brad handed us off to Bryan the feeling of still being treated as a person continued. He was willing to do whatever he could in his power to get me into a car that I wanted and not just a car that I would be stuck with for years. He continue to search avenues and ways for my family to be able to buy my very first brand new car and be happy with the results of the loan. I left Joe Machens feeling as if I was the winner, instead of the last few cars I have purchased (from other dealers) as defeated and just put in a car that I wanted but wasn't the best fit for me. These two men are a true testament that buying a car can still be done with ease and manners. I would suggest both of them to anyone looking for a new car or used car.
13f150
Sep 14, 2016
Let me drive it home over the weekend, then came back to finish the transaction.Would have gave you another star had the detailing crew would have done the motor and my new bedliner.
fordguy
Sep 11, 2016
Our salesperson, Judy Obermeyer, went out of her way to find me the exact truck that I wanted. She even had to look for one out of state, but she found just what I was looking for. I appreciate the extra effort! I got a good deal on the truck, and Bryan Ehase helped with the financing. I can fully recommend the staff at Joe Machens Capital City Ford Lincoln.
ranger1
Sep 9, 2016
I saw a Ford Ranger on the website and contacted Douglas Keeler to set me up for a test drive. He was very professional, took his time with me, answered all my questions and I was able to buy the truck that day. I will always recommend anyone that is looking for a vehicle to go talk to Douglas. I also had a great experience with Matt Wilde in helping me with my financing. Both were great to work and I am very happy with my purchase.
Wolf
Sep 9, 2016
Bradley was the best. He found the exact car I wanted and took care of everything. I was extremely satisfied with all his help. Everything was very time efficient and fast.
ghornick
Sep 8, 2016
Bradley Kellerman was very help in the selection process. We were not pressured, all options were presented and we considered all of the alternatives. Bryan Ehase was also professional and helpful in his role as financial consultant. Thanks guys.
haley_h
Sep 7, 2016
Mike Rogers went above and beyond to make sure that I was satisfied with my vehicle! I highly recommend Joe Machens, their service is wonderful!!
zhjm
Sep 7, 2016
I was looking at getting a new car and talk to Doug Keeler AK Flex, and have nothing but good things to say. He helped me figure out exactly what I wanted, and went out of his way looking for the exact match to what I wanted. He spent countless hours working numbers and looking at every angle to make it work which I greatly appreciated. There was no pressure at all and I was very happy with the experience of shopping and the deal we worked out. I won't send anybody in Jeff to any other dealer or any other salesmen other than Flex. He is by far the best car salesman. It didn't feel like I was car shopping, but rather looking at cars with a friend.
Chelseahite
Sep 6, 2016
My auto salesman brad Bartlett was awesome. He found a Ford Escape that I absolutely love!! He did not give up till I was happy. He was not pushy at all. And the financing guy was awesome too but don't remember his name
filmil
Sep 6, 2016
I found a great support in decision and buying time.Mike Rogers sorted out my ideas at first and Matt Wilde led me through the completion of the deal.Both very collaborative and friendly!Thanks again guys.Filippo Imperiali
alo1978
Sep 5, 2016
I went in to buy a used vehicle and Lou Ann helped me look at my options and got me into a new 2016 car that in the long run will save me money on maintance costs and be a better car for me and my two boys. I am glad I came in today. We love our new car.
JWagnerBranson
Sep 5, 2016
Flex found me the perfect F-150 truck. He wanted me to me satisfied and was not pushy in any way. He searched and found the truck I requested. I needed a truck to pull an 18 foot car trailer made with six inch steel and I also requested the step tailgate. He gave me time to think about the purchase and that I was getting what I needed and wanted. I can hardly wait for it to be delivered to my home and the trade picked up. Great service with a smile!
Melani
Sep 5, 2016
I bought my car about 2 weeks ago now and the service was wonderful then, but Brent has went above and beyond for me since then! He has checked in with me several times to make sure everything was going smoothly. I needed a second key (it only came with 1) and Brent made that happening very quickly! I couldn't be more pleased with his customer service!
Justin
Sep 4, 2016
Brad Bartlett at Joe Machens Capital City did whatever it took to earn my buisness. He was honest throughout the process about what he was able to do for me and ended up finding my truck 300 miles away to get me exactly what I needed! Thanks Brad
Ford lover
Sep 3, 2016
This was our second new car purchase with this dealership. We had to order our car as the options we wished for were unavailable in existing inventory. We have to go back to the dealer to have a couple of options taken care of, but that should happen within a week.If I had to complain about something it would be the way Ford combines the options available to the consumer. Now it's probably done in the interest of operating expenses but as a consumer, I don't want to spend money on options I don't want to receive the options that I do want.
Mary Ann BOHNING
Sep 2, 2016
I had been thinking about a 'newer' car since mine was getting up there in years and miles but couldn't make up my mind to 'take the plunge'. Then I found out my 'other' car needed some extensive work. I was talking with my buddy Raz about what they had. He doesn't sell any more so he called his buddy John Lange. We talked about what I was looking for and what they had. I was actually making arrangements for tires for my son's Focus - which we had bought through Raz several years earlier. Because of a minor emergency I brought the car in earlier than planned. I would have needed a ride back to work. Raz called John and suggested I take the Focus we had been discussing instead. Then John said 'Why don't you just keep it until Saturday' giving me a couple days to drive it. John found a $1000.00 off deal and then, because of the color I chose, he found another $1000.00 rebate and 72 months financing at 0% interest. We came in on Saturday to sign the papers. I couldn't have found better guys anywhere who listened to what I wanted and what I needed. John hooked us up with Matt Wilde to do the paperwork. Matt gave us all the options on payments, including my option of a down payment and the difference it would make in my payments. Then we talked about the various warranties available. Because I don't anticipate this being 'high mileage' vehicle, Matt was able to find a warranty covering a longer period of time, These gentlemen all had an equal part in making this a truly enjoyable experience, This is my first time ever 'NEW' car. I can't imagine anyone else being able to make this such a super experience. I have purchased vehicles previously from Ford and have always received super service - but these guys were totally awesome.
selizabethsharp
Sep 1, 2016
Brad was wonderful to work with and went above and beyond in making sure that I was happy with the vehicle I selected. He went the extra mile to work around my schedule and make things extremely convenient . Bryan was amazing in finance and made sure that we got the best deal possible. I could not be happier with my new car and will return here for the next one as well. They were very personal and I did not feel like another number adding to the total. These guys are great !!!
Darla Salmons
Aug 31, 2016
Great deal on new car. My transmission went out so I visited Randy Wells and he put me in the car I was looking for
MCEUED
Aug 30, 2016
No need to go anywhere else. Every employee I have dealt with is a friendly, honest professional. They know their job. Brent is my goto guy. He will go out of his way to make sure you are fully informed and satisfied. No pressure, just a relaxed experience purchasing a vehicle. My family, friends and I have purchased at least 15 vehicles from this dealership over the years. Plus our vehicles are serviced here. Totally happy with our latest purchase.
DeAnna Bryan
Aug 29, 2016
My husband and I were in the market for an SUV, we knew from our past experience that this dealership would go above and beyond for us. Like we told our salesperson: we didn't come here for the selection, we came to this dealership for the awesome/comfortable car buying experience. With the help of the Joe Machens team and our salesman, Cody, we found our SUV and love it!!!!I will, without a doubt, return to this dealership!!!
Larry Young
Aug 28, 2016
This was the first stop we made to look for a new car. It turned out to be the last as well. John Lange, our salesman, made it impossible for us to go anywhere else since he made us an offer we couldn't refuse on a new Ford Escape. This is the second vehicle we have purchased from John, and we have been extremely pleased both times.
Kendra
Aug 28, 2016
From the moment we started looking at cars to when we officially decided what we wanted, Bradley Kellerman was a stellar sales man. When we told him we were just coming to look and not buying yet, he let us look and test drive a car, but didn't even push us to hurry on a decision. He gave us his card and stayed in touch until we were ready to buy.Bradley was knowledgeable and very courteous through the whole process, from speaking with us online to helping set up my car's Bluetooth system before we left. He gave us information to help us make the decision on which car to get, and got me in a car I absolutely love.As a plus, Larry Windsor was also very helpful. When the first employee to help us with our paperwork rubbed us the wrong way, he made sure to set us up with Bryan Ehase, a friendly and courteous young man. Bryan got us through the rest of our paperwork with no issue, and all three men helped us get to a price we were completely comfortable with.
kelchenescape
Aug 27, 2016
We received excellent service and a great deal on our vehicle. Judy O. is superb. She worked very hard to find the perfect vehicle for us.
Plpnoly
Aug 25, 2016
Randy and Terry worked hard to make sure I got what I was looking and it was a great experience. Second Time I have worked with Terry and he came through for me again..
Gabrielle
Aug 25, 2016
Great Dealership. Got us a good deal on our new car. We came in expecting to buy a used car and Brad got us into a brand new one and now we no longer have negative equity in our car!
AC30oos
Aug 23, 2016
Brad and Brian made the whole experience quick and easy. Both were very informative and helpful. I enjoyed the free ice cream and apple juice ummm....ummm.
RayTheTaxman
Aug 23, 2016
The salesman, Randy Wells, helped me without a high pressure sales pitch. High pressure sales pitches go nowhere with me. I have dealt with him before and that is why I came back to the dealership. He is knowledgeable, but not pushy and I appreciate that. I also dealt with business manager Matt Wilde and he was also on top of his game. The entire experience was great from beginning to end. Highly recommend this salesman and dealership.
Taylor Osborn
Aug 22, 2016
Brad Bartlett and Jeff holstein did a wonderful job getting us the car we wanted on a late week night. I know it can't be fun staying late at work, but we were so thankful they did because we live out of town. We love our car!
Eyeager
Aug 20, 2016
Bradley Kellerman helped me from start to finish purchasing my FJ Cruiser from across the country. I'm in Utah and the dealership is in Missouri and the deal was seamless thanks to Bradley's help. I highly recommend him and Joe Machens.
jnd65
Aug 18, 2016
Everyone in the dealership was very cordial. There was no "high pressure" and they were willing to accommodate my schedule and challenges. Ultimately we didn't buy the car but we are still looking.
Rainy
Aug 15, 2016
We chatted with Flex (Doug) & then came in to see the vehive and drive it. We looked at another vehicle with no pressure or rush on any part. Which we have disliked any part in the past even thinking about a new vehicle purchases & going to dealership no thks!! This dealership's atmosphere is like no other we've experienced, the staff is so polite & a laid back atmosphere with no pressure. We found the right fit which was his first recommendation & can't be more pleased with the hole purchase experiences. His attention to every detail was amazing to say the least. Waiting for the paper work & the car being detailed before we left & being able to take it the same afternoon=Amazing. Not to mention a nice seating area with a beverage in hand for waiting & snacks wow
Joe & Beth
Aug 14, 2016
Randy Wells was very pleasant, helpful, and knowledgeable. Randy Wells was very pleasant and helpful. Would definitely recommend this dealership to others. Did not go to any other dealership because we felt we would be very satisfied at this dealership
Powers Alder
Aug 14, 2016
We were looking to trade in our 2013 Ford Explorer and contacted several dealerships including the one where we bought it. They didn't call us back but Brad Bartlett of Joe Machens Ford did. He was helpful but not pushy. He answered all of our questions but never pushed. Our experience went very well and we are pleased with how things worked out. Thank you Brad.
Hotzfam
Aug 13, 2016
We were looking for a car for my 16 year old son. After working with Doug Underwood, we ended up trading in both our vehicles and buying a 2016 Fiesta, Focus, and F-150. Even going from 2 cars to 3 our total monthly payments only went up about $100.
Tudor
Aug 12, 2016
This is second vehicle I got from Brad Bartlett and Tom Stegeman and was a great service. Ford makes a great product! I will visit again and buy from Brad!
Hayley Pardoe
Aug 10, 2016
I just had a wonderful experience trading vehicles here. Brad was very helpful and interested in helping choose the best car for me. He was friendly and I will definitely recommend him to others. Jeff in the finance office was very helpful and made all the paperwork painless.
Eastbound and down
Aug 9, 2016
Had a great experience test driving and eventually buying our new Ford Edge. Cody Hodge walked us thru and showed us how to use everything in the car. Thanks Cody for the great service! We'll remember you if we decide to buy another.
LRusk1901
Aug 9, 2016
Brad Bartlett is the GOAT! His outstanding work ethic and incredible knowledge of his industry is unmatched! I'll never buy a car from anyone but Brad!
maharwood1
Aug 7, 2016
I came in expecting to not get anywhere, but left very happy! Brad, Bryan, and Tom were all extremely helpful. Everyone was very friendly and made sure I had what I needed.
Greg N
Aug 7, 2016
Smooth buying process. Tom, the GM, and Brad, my salesman, were very straight and honest. The car cleaning crew could have done a better job but Brad was able to take care of things to my level of satisfaction. A solid 4.8 overall. Thanks, guys!
Thomas,jamie1970
Aug 6, 2016
Our salesman randy wells was great. He made everything easy. Everyone at the dealership seemed to really care about getting us the best deal and get us into something we wanted. I would recommend the dealership to anyone.
Patti
Aug 3, 2016
We had an awesome salesman, Randy Wells found us a great deal on a great car. We would definitely recommend him to our friends and family.
Smithl81
Aug 2, 2016
Joe Herx is the reason for such high ratings. His service is excellent as always. We have purchased vehicles from Joe for the past 25 years and look forward to working with him again in the future. He is the reason to do business at this dealership. He always goes above and beyond. Thanks Joe!
tbommel
Aug 1, 2016
My experience with Joe Machens Capital City Ford Lincoln has been fantastic. I was always able to get the information I was looking for and even more. There was always a desire to help me find what I was looking for with no pressure. Cody Byers communicated with me in a very prompt and professional way. Thanks for the great experience.
Jon Akes
Aug 1, 2016
Brad and Jeff went above and beyond to get me a deal on a new Ford Fusion with a payment I can afford. I would absolutely recommend them to anyone looking to buy a new car
Donnie
Aug 1, 2016
Excellent service, fast transaction.Brad Bartlett was extremely nice and easy to work with.it was the fastest I have ever purchased a vehicle.Thanks to the whole team!!
Vic Buechter
Aug 1, 2016
I had found a van that I was interested in at the Joe Machens website. The van was in Columbia. I emailed some information about my trade in and Cody Byers responded. He had the van available for us the next day to test drive. Cody was a pleasure to work with. He answered all of our questions, there was no pressure and we worked out a deal the same day. I would highly recommend Cody to anyone.
James Haden
Aug 1, 2016
Great service and selection. I found the truck I was looking for and 2 hours later I owned it. Great experience and great people to work with.
ke8uw
Aug 1, 2016
Devon was excellent to work with. We knew exactly what we wanted and just went in for a test drive. Devon listed to our concerns, He treated us with respect and did not pressure us or try to sell us. He was informed about our car and if we did have a question that he did not know the answer to, he went to get the answer and got back to us right away. We felt so comfortable working with him that we ended up buying our car that day. We would highly recommend him to any one looking for a Ford. Thank you again, we love our car.
Jarrod Thacker
Aug 1, 2016
I was dealing with another dealer and for weeks never heard a thing about the vehicle i was going to purchase. Then tired of this treatment I walked into the local ford dealership and Brad Kellerman found a vehicle for me in a day aswell as approved for it in an hour and drove away in it 3 days later.
Wade Family
Jul 31, 2016
Customer service sold me on this deal from the beginning ! Point blank!! Made the three hour drive enjoyable and the kids loved the atmosphere of the dealership
dnmefarms
Jul 28, 2016
Thanks Bradley Kellerman for answering all of our questions, and helping us get a good deal on our Jeep! Very professional and honest young man! We would recommend you talk to him if you are looking for a pre-owned vehicle. Bryan Ehase, who helped us with the final papers was great too! All around a fast, very nice experience at Joe Machens Capital Ford!
Amunns19
Jul 27, 2016
Brent Simmons was an excellent sales man. He took care of me and helped me find the car of my dreams and made it so simple.
Kelly Bethel
Jul 23, 2016
We walked into the dealership looking for a specific salesman. We were greeted, not swamped. We were then directed to the salesman, Kurt Lofton. He listened, asked a couple questions, and showed us on the dealership website what was in stock. This was very nice, since it was extremely hot outside that day. Once we narrowed down what we were interested in, we went out to look and test drive. Kurt and other employees were polite and professional. We returned a few days later to test drive a couple more vehicles. Very smooth and easy purchase! My husband and I highly recommend visiting Kurt when you need a new or preowned vehicle.
happy car girl
Jul 22, 2016
Is fourth purchase We have made at Capital City Ford .The third from Randy Wells who has been great to deal with. We ask for Randy personaly this time. Good dealership to deal with. Kim Busch
Deborah Jajko
Jul 20, 2016
I was in and out within a few days with my new Ford Escape. It was an easy process and great sales person, Randy Wells.
Vicky
Jul 14, 2016
We love our Ford Explorer. Professional team to work with to find the vehicle we were interested in purchasing. I would recommend Joe Machen's Capital City Ford in Jefferson City, MO. Thank you.
Kirchhoff1994
Jul 13, 2016
We had a wonderful sales team that worked with us and gave us detailed information on our new vehicle. I would recommend Joe Machen's Capital City Ford to anyone who is looking for a new vehicle.
Don and Peggy
Jul 8, 2016
We love our new truck! Our salesman, Randy Wells, was accommodating and open to all of our requests as we specially ordered the truck we wanted. Matt Wilde handled the financing and was extremely knowledgeable of everything involved with that. Both gentleman were excellent++++. Don Racinowiski set up our appointment to have a tri-fold bed cover installed. He was also excellent. We had a tremendous experience. Thank you to all who were involved.
jan1
Jul 8, 2016
Mike Rogers helped us so much. He found us exactly what we were looking for in a car. We will definitely come back! Thank you.
CrackedNissian
Jul 7, 2016
When I went to Joe Machens my old car had a cracked head gasket and with how much it would cost to replace and fix it wasn't worth the price. I went to Joe Machens and Devon Henry helped me right away! He showed me both new and used cars and let me take as many test drives I wanted! When I decided on which car I wanted to buy Devon was there through the whole process making sure every detail was right! This experience was more than I could've asked for! Would highly recommend Devon Henry!
Ford Ranger :)
Jul 2, 2016
Cody made the car buying experience at your dealership one of the best my wife and I have ever had. We will be back when we need another vehicle. We live in Marshfield, Mo it is almost 112 miles away so that should indicate our satisfaction.
KIM
Jul 1, 2016
We have bought 4 cars from Mike Rogers - 1 new and 3 used. Each time, Mike goes out of his way to get the car we want. He is not a pushy salesman. We like him and trust him.
rynapeters
Jun 30, 2016
Devon Henry is great of what he is doing with customer service. If you want to be treated like family, see Devon Henry. Highly recommend him!
Susie
Jun 30, 2016
We have just purchased our 5th vehicle from Mike Rogers at the Machens dealership. We have always had great service and he has always gone that extra step to help us out no matter what type of vehicle we were looking for!
Keith
Jun 30, 2016
I have purchased 6 vehicles from the Machens dealerships. Always have had a direct and straight up deal. Also have always had great service both in and out of warranty. I have had a couple of issues but these were always resolved by simply noting the issue and the matter is resolved promptly. Service work and tires always priced competitively.
Rodney
Jun 29, 2016
The fine people that worked with us to find the truck we needed and wanted were awesome, I would and have recommended friends to this dealer ship, and hope to work with them again in the future, the truck that Tom Stegman and Randy Wells found for us has to be the most beautiful truck we've ever bought, their help in finding exactly what we needed was unsurpassed, I can not thank them enough they went above and beyond to help us and make this all work I cannot thank them enough for their help, I look forward to working with them again in the future. We have owned ever make of trucks out there at one time or another and will stay with them and ford, I believe they make the best truck out there today and they will always have our business, thanks guys for all your help. and your prayers. Rodney Mendonsa
James Corrigan
Jun 29, 2016
Second great experience with this dealership and sales staff. Was asked to help my daughter find a car and went straight to the salesman that had helped me before.
Anita Woemmel
Jun 29, 2016
I thought the salesman, Brent Simmons was a very sweet gentlemen, helped me by answering my questions and if he did not have the answer he found it for me. He was not a pushy salesman. The finance man Terry Bradshaw I think was his last name, not real sure on that. He was a very nice gentlemen and answered my question very thoroughly and explained everything to where anyone could understand it. My experience there was a very down home feeling, I felt very much at home. Was a great experience and will refer anyone i know to that location.
DogBoy80
Jun 24, 2016
Mike Rogers sold us a 2014 Ford Expedition EL and he was great to work with. Everyone at the dealership was very helpful. Matt Wilde did a great job with the paperwork. Thanks to everyone!
jessica0521
Jun 21, 2016
We had just purchased an Explorer from Mike. After totaling our other car, Mike helped us find our 2nd car quickly! He drove it from another dealership and made sure everything was perfect! Jeffrey was very plesant and a straight shooter. I would recommend both Mike and Jeffrey to friends and family as well as the entire staff at Joe Machens Capital City Ford Lincoln!
midmomom1962
Jun 20, 2016
Always a positive experience buying cars there, the only negative is the fact that we are always there for hours. Wish the process could be a little faster. The employee, Douglas Keeler, really knows how to take care of his customers!
LaVerne Brondel
Jun 20, 2016
We had been looking for a good used truck for a very long time. Once we saw the truck working with Mike Rogers was a very professional and pleasant experience.
jan.heislenatgmail.com
Jun 16, 2016
Mike Rogers was very helpful. He took the time to find the right car for us over the course of several weeks and several test drives. Terry Bradshaw was great to work with and made the process quick and easy. Everyone there was very friendly. Will definitely buy from them again.
vicioue
Jun 16, 2016
Bradley Kellerman is excellent at his job. He listen to what I wanted, then gave me what I wanted to test drive, and then gave me what I needed to test drive. Huge difference. I couldn't ask for a better truck. Thank you Bradley for showing me all options.
S. Schulte
Jun 16, 2016
We have purchased several corporate and personal vehicles from Mr. Rogers and he has always taken very good care of us. Transaction completed from start to finish without all the standard pressure one typically gets. Very professional and courteous throughout the process. I would recommend highly recommend Mr. Rogers and will call him again in the future.
Steve Lochhead
Jun 15, 2016
I was looking to upgrade my vehicle within my budget. Brad, Brian and Matt went above and beyond. They now have a customer for life. I give them 10 stars!
Andrew Burnett
Jun 13, 2016
I have given this an excellent rating because Ron gave us a great explanation about how the car was taken care of. Also, he gave us info in great detail about the car in general and how easy it is to maintain and how well it drives. I will definitely recommend this dealership to everyone I know because everyone there is so helpful and very respectful and kind. Everyone is willing to do everything that they can in order to help anyone to find a vehicle of there liking.
mikka123
Jun 11, 2016
We looked for a while for a truck for my husband. Lots of dealerships full of people who were rude, wouldn't come out to talk to us, bad experiences driving 2.5 hours away to look at trucks. My husband met Brad when he went out on Joe Machens Capital City lot to look at a truck that was on their website, he was quick to spot my husband came out introduced himself and said he WOULD find us a truck. Less than a week later he did just that. Brad was awesome! Knowledgeable, honest and up front with all of our needs and questions. Thanks Brad Bartlett for making it easy! Now our only problem is keeping my 16 year old son out of the truck.. :)
Jharris
Jun 10, 2016
Douglas Keeler was very good in my new to me car buying experience. He went out of his way to make sure I was comfortable with my purchase. I needed my vehicle before he had a chance to get it inspected or detailed because of a family emergency. He made sure that these things were taken care of after I returned. In all I would definitely recommend him to friends and family. Also when I need another vehicle this will be where I return.
Shane55
Jun 10, 2016
Flex worked with us until we were 100% satisfied sent us a list of trucks in our price range daily and worked with us when his sister stores wouldn't cooperate and let us view certain vehicles.... best salesman I've ever had the pleasure working with!!!! Will definitely be coming back
Timothy Baker
Jun 9, 2016
They make you feel like an MVP as they work out the best deal for you. I will be purchasing all my vehicles here in the future.
Steve69
Jun 7, 2016
Great Experience!The individuals my wife and I had the pleasure of dealing with professional, courteous and thorough through the entire process. We are happy that with everything!
Hounder
Jun 7, 2016
Judy Obermeyer went above and beyond in servicing our needs for a new truck. She was not pushy, understood our wants and needs. And, sold us the perfect truck! Thanks Judy for working with us!
AaronM
Jun 6, 2016
I had a great purchasing experience with Joe Machens Capital City Ford. My salesman Kurt Lofton was very professional and pleasant to deal with. I have had high pressure experiences at other dealers but not here. Kurt went above and beyond to help me out and even offered to stay late to meet me with the keys and to pick up my car If I was not able to make it quite in time at closing time. I ended up making it in time, but I don't know many salesman that would do that to save me a trip 2 hours the next day. They also had some of the best prices on the vehicle I was looking for. If you think you can only purchase Ford products here rest assured they carry almost all used makes and models here so give them a look. I actually purchased a Impala SS and could not be anymore pleased with my experience. I will be back to buy from here in the future and for sure send my friends and family. Thanks again Kurt Lofton and Kevin Osborne!
MandSVanHooser
Jun 5, 2016
We loved our recent experience with Jachens Capital City For. Cody Byers was AWESOME to work with! He helped find the truck we were looking for in our price range and we love it. Thank you Cody!!
Ann-Marie Smith
Jun 3, 2016
I was very pleased with the service from Point of initial phone call to meeting Brad, Terry and Terry's boss (name just slipped me but a great guy). We especially appreciative of Terry being persistent as it resulted in us now having credit which is difficult to obtain when you are new to a country and for this we are extremely grateful. Great bunch of guys we interacted with and the waiting lounge is beyond I have ever experienced in any car dealer in Jamaica. Great Job.
Atuhoski
May 31, 2016
I have purchased three vehicles in Jefferson City, today was the first time I left excited about my purchase and the entire experience! Thank you for your honesty and ability to get my questions answered.
Gmoney1
May 29, 2016
I received great service from Brad and Matt! I felt comfortable and especially liked that I never felt as if I were bothering them. Very professional atmosphere. I love my new car and plan on doing more business with them.
hap
May 29, 2016
I was absolutely blown away by the way we were treated all the way from sales to management. Brad Bartlett went above and beyond to see that we had the deal that we wanted. then we were turned over to Matt Wilde in finance another great experience Matt, Brad and all the rest of the dealership I will definitely recommend you to anyone looking for a dealership. KUDDOS GUYS you have earned my respect and trust I will be back. Thanks for a great experience. Gary and Karen Happel.
Wayne Wilson
May 26, 2016
Had a good time buying a new F250 with Joe Herx. I called Joe and told him what I was looking for and he found just what I needed.If you are looking for a new truck, you NEED to look at the 6.7 Diesel Super Duty andYou need to talk to JOE HERX at Joe Machens Capital City.Thanks, Joe
matthew a boyert
May 26, 2016
On Saturday May 21 st I bought my 3 rd. Vehicle from Judy. She always greats me with a smile and we talk like we are old friends. I never have to haggle prices she gives me the best deal every time. I highly recommend dealing with her on every purchase you make.
Missyholmes5
May 25, 2016
Brad stood by his word and got us everything we asked for. What a super guy and will use him again and again.This is another reason why we keep purchasing card from this dealer. A salesman like Brad. Always,friendly happy and knowledgeable
largecharge
May 25, 2016
Friendly, efficient, very service conscious, no BS and gave us a fair deal. Couldn't ask for anything more from an auto dealership. Even the hats were appreciated.
Mary Gallatin
May 24, 2016
It has been many many years since I've had to buy another car. When got to Joe Machine Ford I was so worried about making a decision on my own. I told them to be very honest with me up front so I would do the right thing and they were. It was like having family right there with me. I was so comfortable. I want to thank Cody, Jeff and my very nice advisor behind the desk for the honesty. You guys were wonderful. I have another family I can count on with my new 2016 Ford Escape. Thank you.
Gary
May 24, 2016
Judy Obermeyer made the purchase of my truck easy she explained the new features that this truck had that I was not familiar with she even set my phone up for me to work with all the new technology that this truck has! Thank you Judy !Brian Gillmore in the body shop took care of me by getting a sprayed bed liner and a rollback bed cover installed for me in real time! Thanks Brian!
BaileyCroy
May 23, 2016
The dealer was not pushy to buy his vehicle. He gave us time to make our decision. The dealership was very easy to work with.
twins
May 17, 2016
i was nervous about this I have never done this before it was i very great and easy experiment thank you very much for this I can do this on my on
ShelbyJoe
May 17, 2016
Very good knowledge of the vehicle I was interested in and the trim levels. Went above and beyond to find the vehicle I wanted. Bryan was very pleasant to work with.
Charles R
May 15, 2016
This was the 3rd vehicle purchased from Joe Machens in Jefferson city. The last 2 times I dealt with Douglas Keeler and Mat in finance. Each time they have gotten us what we wanted at terms that were very agreeable. Both are great to work with. As long as I'm in Missouri I'll be buying my Fords from this dealership.
Dave
May 13, 2016
Friendly people and received fair price on new vehicle. A few mix ups in communication and some paperwork but no one is perfect and all issues were resolved. To me the mark of a good business is the desire to fix the problems and take care of the customer. Service after the sale was good too and because of that we went back a week later and bought another used vehicle from them.
Cmwood
May 12, 2016
I can not say enough good about these guys.!I was treated like a king!From Kurt Lofton my salesman! He is a great honest guy!Was not pushy, but patient and Extremely Nice, So understanding of my situation. I had some bumps to work though. But I was it great hands. I never heard a no. As we worked thru my trade in and getting a great deal, Amazing deal.Price tag that was on my car was less than the price tag on Kelly's Blue Book. I loved how Leah Brandt the top finance manager took care of me and was so nice. She made me feel so good. Because no matter what the issue, she still relentlessly fought for me to get the best deal I needed to get. I would hands down, never go to another dealer,or tell any one to go somewhere else.I have been around a lot of dealers that make you feel good,only if ur credit is perfect or your situation seemed a win win for them. Kurt and Leah that was not how I felt at all. They made me feel great about my situation and they will for any of there customers, Really impressed.
Zeke23z
May 10, 2016
Drove by and saw a car I liked, stopped in took a test drive and ended up buying. Never felt pressured and felt like I got a really fair deal. Deal went smooth and quickly. Added bonus was the lounge and rides for my 4 year old!
KIERRA M
May 9, 2016
Everyone we spoke to at Joe Machens Capital City was friendly. Our sales consultant Cody was awesome. He was energetic and knowledgeable. He found us the perfect car for our family and our budget. Cody and the Joe Machens finance team made buying a car a breeze.
mikeely
May 8, 2016
After a previous bad experience with a car sale, Brad worked with us a did everything he could to make sure we had a good experience and found the vehicle that was exactly what we were looking for and a price that was within our budget. He will be our "go to" guy for all of our future needs.
DDillon
May 5, 2016
I am a very satisfied buyer from Tom McCormick and the Joe Machens Capital City Ford Lincoln team for over 20 years. They go beyond great customer service and I do highly recommend Joe Machens Capital City Ford Lincoln to anyone that is looking for a new vehicle.
Hawkinsford
May 5, 2016
When I walked into the dealership I was greeted by multiple employees with a smile and a proper hello. I was assisted in the process of looking at a few vehicles, I was very impressed with the knowledge the dealer had with the vehicles mechanical/electrical information. The whole process of purchasing a vehicle was very professional, I can truly say this dealer and dealership has five stars for customer service. Thank you to the Joe Machens team for great service to the Jefferson City community.
Chynalayde
May 5, 2016
4 yrs. ago, Bradley aided me with a vehicle purchase from a different dealership without knowing me. There was no doubt who I was going to purchase from, when looking for a new truck! Once again, he didn't disappoint! If you're looking. for top notch knowledge & superior customer service, without having to deal with hard sell tactics.....Bradley's your man!Doni took us on test drives He's a great salesman, too! Very courteous & answered every question we had. Matt was a whiz with all the paperwork.
phillipnyc
May 4, 2016
I pinged Kurt to keep his eyes open for a specific car and he was spot on with what I was looking for in a used car. He was patient and produced three great options for me. Then he went above and beyond and arranged to have my car delivered to my door which is over two hours away from Jefferson City. I I am very happy with the car and his follow up.
Connect
May 3, 2016
We were wanting a preowned Transit Connect Wagon and were resigned to having to travel a distance to find one. Then one appeared on the JM site. Our preference was to work with a local dealership. We contacted Bradley. The Connect was just what we were looking for. Brady was a pleasure to work with. Our experience was no hassle, no pressure and we got a great vehicle at a fair price. That was easy!
Harley2011
May 2, 2016
Brad Kellerman is a very friendly and helpful salesperson with accurate knowledge of the inventory available. The service at Joe Machens Capital City was fast and friendly.
Joe
Apr 30, 2016
Devon and Kevin were great to work with. They were very helpful in finding the truck I wanted. I would recommend this dealership to others.
gc123
Apr 29, 2016
On 4/23/2016 I purchased a new truck from Randy and Brian at Machens Ford in Jefferson City, MO. Service was great and Randy Wells provided excellent follow-up assistance with questions about my truck.
BrigitteT
Apr 28, 2016
Brad Bartlett took the time to really listen to my needs & the list of features I wanted & then located the perfect vehicle for me! I had spoken to several other dealerships & been searching online, but everyone else kept trying to push me into a vehicle that didn't have everything I wanted. Brad & his boss, Brian Lorts went out of there way to earn my business & make sure I got a fantastic price!
Kenny789
Apr 27, 2016
Thank you Kurt Lofton for an awesome job of getting us in the vehicle that fits and will grow with my family. Working with you and Machens group made it easy and painless to find the minivan that fits us and will spend time as a family on day to day travel and vacations with family. Keep up the good work see you in the future.
B hilke
Apr 24, 2016
Very happy to work with cody byers who was very helpful. A very friendly place to do business. I.will recommend to family and friends.
vchampagne50
Apr 24, 2016
oThank You Joe Machens (Ford Lincoln) I have had a wonderful experiance in buying my new car. The salesman was very informative and went out of his way to find the car I was looking for. Im sure he and I will become fast friends as I learn all the ins and outs of it fantastic technology. Devon Henry was very friendly and personable.Thank You again for a your wonderful assistance.Vicky ChampagneHartsburg MO,65039
Ford man 2015
Apr 21, 2016
I would recommend my friends to visit Doug (Flex) if they were in the market for a new vehicle. I thought he was very professional and he did not try to pressure us into anything we did not want. I also appreciated the fact the dealership allowed us to take the vehicle home to allow us a better understanding of if we really wanted that vehicle. I would definitely recommend you to my friends.
Green2015
Apr 20, 2016
This was the best car buying experience that we have had. Everyone was extremely nice and helpful. We did not have to deal with pushy salesmen. They worked with us to get the payments that we were comfortable with.
Scottieboy
Apr 16, 2016
No one likes car buying but Doug Keeler made everything so easy. We were looking at new fusions at first but decided they weren't in our price range. Doug then remember us talking about another car that wasn't on the lot yet and he had it ready for us to look at when we came back. Doug is a very polite and never pushy. He helped us find the right car for the right price. I will be recommending Doug to my friends and family for their car buying needs. Great Job Doug
Rubyred16
Apr 14, 2016
We knew what we wanted and had researched it. We were greated at the door by a very friendly salesman, Cody Byers. He showed us the car, answered all of our questions, and drove it off of the showroom floor so we could test drive it. The finance part was handled by Terry Bradshaw, a very nice and knowledgable gentleman, and we drove home in our new Mustang convertible. The entire process took a short period of time and we were treated like old friends! Cody followed up with us several times to make sure we didn't have any questions. I have purchased cars in Missouri and Michigan and this was, by far, the best experience I have had. Thank you, Cody and Terry, and everyone else at the dealership who made us feel so welcome. You are the very best!
John
Apr 14, 2016
Ron Murphy has always gone the extra mile to let us try a vehicle- at the least overnight and always checks with us after the sale
vwjim
Apr 14, 2016
John and Jeff were a pleasure to work with. This is our second car from Machens, and we will go back again.Thay are top notch.
Happy Deb
Apr 13, 2016
They had exactly the Ford Edge I was looking for....price was right and got a fair price on my trade in. I'm happy!!!
Flowerchild87
Apr 11, 2016
Everything was great and Kurt Lofton was the best salesperson. I love my car and would highly recommend the dealership and Kurt. Everyone was nice and the experience was positive.
aspen gold
Apr 9, 2016
Mike Rogers is a fantastic sales rep. He gave me the "cadillac" experience throughout this sales experience. He made the buying and financing part of the sales experience an easy procedure. I would recommend Mike to anyone that wants a sales rep that is honest, has integrity, and works to give a fair deal. You walk away feeling good about the whole process. Thank You!
Michelle89
Apr 3, 2016
I have bought several vehicles from them, and it never disappoints. I would recommend them to anyone looking for a deal on a new or used vehicle.
Ford-All-The-Way
Apr 1, 2016
Victor and Doug (Flex) were amazing to work with! So nice to deal with salesmen who truly care about their customers and their family. I didn't feel like I was being pressured. I told him what we were looking for and Doug found it within minutes and I drove home with our explorer that evening. They worked with me on my payments to ensure they were in the range I needed them in. Thanks again for everything!
Norma
Mar 31, 2016
Nice & good used cars to choose. Price wise they're good too. Customer service are excellent. We were very satisfied with the customer service of Brent Simmons.
Rickster
Mar 30, 2016
Brad Bartlett was the salesman and Leah Brandt did the closing . Both did outstanding , professional work .Made me feel like I got a fair deal .
VanillaSilk
Mar 30, 2016
Friendly and professional customer service. They work very hard to get you what you want. Ask for Judy Obermeyer. She's sold me two of the three cars I purchased at Joe Machens. I always request her, Matt Wilde, and Tom Stegeman. This is definitely a winning team. The day before pickup, they went to bat with Ford to secure extra funds for me. Customer service is first with Joe Machens!
Megan1314
Mar 29, 2016
A special thanks to Mike Rogers for helping me find and buy my first vehicle. He was very helpful and great to work with! I couldn't have asked for a better experience with Mike and also Terry Bradshaw to help get the paperwork going. Go to Joe Machens Capital City Ford - Lincoln today and talk to Mike!!!
KatrynaSardis
Mar 29, 2016
My husband, Forrest, and I bought a 2012 Hyundai Sonata last week and we love Joe Machens Jeff City for all they did for us. It is an amazing car, they are so nice and polite. We live in Columbia and went to Machens in Columbia first but they were so rude and pushy that I refused to go back. When my husband found a car I liked at Joe Machens Jeff City I was specital at first, but I'm so glad we went there. The atmosphere is so calm and welcoming, people are nice to you. I'm 21 with a 4 year old child; many people look at us badly and don't think we can handle big things like buying a car, but I was glad that they held no judgement against us and we're a family friendly place. Our dealer, DOUGLAS KEELER, was amazing. Kind, honest, upfront, and worked way over what was expected. He stayed 2 HOURS past what he was supposed to in order to make sure we were happy with our purchase even though we were waiting on the finance office. I suggest everyone go to him, and you'll be happy. JEFF in financing is also amazing. He works with what you want to pay and makes sure you get it. I will definitely be going back for more purchases in the future.
Billyboy35atgmail.com
Mar 25, 2016
When you can get them to move almost $2000 on a deal, you know they're not the most honest. So know your numbers, and stick to your guns. Be prepared to walk away.Also when I got home there was a dent in the passenger door. My bad for not doing a thurough walk around. I told them about my damage, and they failed to disclose the damage to my car.And when you get to the financing, they stick in extras like gap insurance, and and extended warranty, that isn't a Ford product, but a product of their owners. So know what you're paying. These people are paid to make their corporate interests every penny they can get. And they do a good job at that.
tat25619
Mar 24, 2016
We had a great experience with Joe Machens. They really went above and beyond to help us find exactly what we wanted and really worked gard with the bank to get us the price we could afford. They didn't take no for an answer and we appreciate that tremendously. Deven Henry, Brian Lortz and Terryville Bradshaw helped us and we can't recommend them enough. Deven was so relaxed and wasn't pushy at all like a lot of other car salesman. He was just there to help and make it as easy as possible. We would definitely recommend him and Brian and Terry helped with the financial part of the sale they were amazing as well. Thanks for the great exlerience, we will be forever customers!
Irene Werdehausen
Mar 24, 2016
Bradley was amazing to work with. Not the typical car buying experience, very down to earth! Did a great job in getting what we needed! Would highly recommend Bradley and this dealership to anyone!
BForsythe
Mar 16, 2016
We all know the stereotypical car dealership experience, right? That is not what you will find with Brad. Working with Brad has been the first time I have ever had a FUN and STRESS-FREE time purchasing a vehicle. Go in and ask for Brad - you won't regret it.
Kirsten Welschmeyer
Mar 15, 2016
I went in looking for a car without really knowing what I wanted. I had been looking for quite some time but nothing was really standing out. I told Doni Whittier the few things I did know I wanted: mileage, year, size, etc. I even told him the few things a knew I did not want: color, Ford, etc. He looked at a few cars with me online. In the end he had me test drive a 2014 Ford Fiesta. It's a Ford. However, this car is great! AND it's Candy Blue! It's so pretty! I bought it that day! Matt Wilde helped me with the financing and set me up with a Bumper to Bumper Warranty. Both of these guys were very helpful!
Mike Johnson
Mar 12, 2016
I'd like to thank Cody for doing all he could do to get the deal done! I would highly recommend this dealership to anyone!
Tattooed.duo
Mar 10, 2016
Great service and very fast to work with. I was on a time constraint and they really worked with me. Everyone was very pleasant and attentive.
Dougsnewfusion
Mar 8, 2016
Randy Wells knows his product and made the car buying decision easy and fun. The showroom was clean and bright. The car was perfect. This is the second car I bought from Randy. He has certainly earned my repeat business.
angie15w
Mar 7, 2016
This is my 2nd purchase from Joe Machens Capital City and both times it's been a great experience. I contacted Mike Rogers who helped me last time and once again Mike delivered on all levels. Mike really listens to your needs and wants. With Mike's help and advice I'm driving a beautiful new car that I can afford!
Cassia143
Mar 7, 2016
My salesman, Doug, made buying a new car so easy. I told him my budget and what I wanted and he totally found me the best car, at the best price, in my budget. He got me more for my trade in, which was an unexpected surprise and he listened to my concerns and did everything he could to help alleviate those concerns. I have already recommended him to my friends.....Leah, who did the financing with me, made the paperwork aspect of buying a new car so stress free.......which I greatly appreciated.
Bearantz
Mar 6, 2016
Have been looking at new Explorers for some time and went to the Machens dealership in Jeff City, to look at dealer stock and take a test drive. I met Randy Wells who was very helpful and friendly. He set me up with a test drive and then tried to find the Explorer I had in mind. After searching several dealers, I finally agreed to one they had in stock. Randy went our of his way to get me the deal I was looking for with no pressure. Ended up buying that day. Randy made the entire experience enjoyable and easy. I went home with the Explorer that day. Matt Wilde did my financing and was great to work with as well. Thanks guys for a Great experience.
KellieMiles
Mar 6, 2016
Brent Simmons made the whole process so easy. He wasn't pushy or tried to talk me into something I didn't want. He listened to what I was looking for and I have the perfect vehicle now. I was busy working a lot so we did a lot of communicating via text. He was super quick to respond. I just can't say enough good things about Brent. We will definitely go back to him when it's time for another car.
bill1457
Mar 3, 2016
Mike Rogers was great with helping me find what I wanted at my price range. The deal went very smooth and no time wasted with no pressure.
cschaffnit
Mar 3, 2016
I was in a pinch and needed something to get me by for awhile, but something fairly nice and reliable. Brad Bartlett went out of his way to help find me what I needed and got a great price. Definitely recommend and will be using Machen's and Brad for my next purchase.
rich
Mar 3, 2016
Went in with my trade, came back with a very fair offer, adjusted just once and deal closed. Fast, friendly, efficient, low pressure. Very glad that I put my trust in Mike Rogers and the team, will recommend to others that are looking for a car.
edgeddc
Mar 2, 2016
I have purchases many vehicles from Joe Machens Capital City (also formerly Mike Kehoe Ford) and this was one of the easiest and most pleasant experiences. I will continue to do business with this dealership.
Escape
Mar 1, 2016
Randy Wells found me the perfect Escape. He answered all my questions and let me keep it over the weekend to be sure it was what I wanted. He and Leah Brandt helped me through the paperwork. They both are very awesome to work with. I couldn't be happier.
beccau84
Feb 29, 2016
Cody byers is amazing! Highly recommend him. We have purchased 2 vehicles from him and will continue to give him our business in the future.
John Tribuzio
Feb 29, 2016
I originally came to buy a new vehicle for my wife and after accomplishing that decided that I also " needed" a new vehicle. John Lange and Jeffery were very helpful and sincere and made the process actually enjoyable. It is obvious that your employees are happy and do their jobs well. Thank you we will be back.
Tony and Denise Tyler
Feb 28, 2016
We have dealt with Judy Obermeyer for severl years now. Judy has always come through. We are always short of time and Judy makes sure we get everything processed as quickly as possible. Appreciate her and the staff that assists us.
Rhondaf
Feb 28, 2016
Just bought a new Ford Fusion. Worked with Brad Bartlett who really worked with me. Highly recommend him as a sales rep. Love my new 2016 RED Ford Fusion.
Morghan
Feb 28, 2016
I got an amazing deal at Joe Machen's Capital City Ford in Jefferson City, MO. I had Ron Murphy as my sales man and he was a great guy to not only do business with, but to even have a conversation with. The staff was also very honest and did not try to over sell things they knew I did not need. I had an amazing experience and I would highly recommend them. Go see what Joe Machen's and Ron Murphy can do for you!
Diane
Feb 26, 2016
I found my silverado on the Internet. Sarah Streeter called me back immediately, and got me with a Salesman, Bryan. The deal was made in 24 hours. I had a little issue with Brian, he didn't call me back with information I requested when he said he would. Terry Bradshaw in finance was great. The dealership met me halfway between my home and Missouri to do the trade. The pickup was everything they said it would be. It's beautiful and I love it.
Jai619
Feb 25, 2016
Brad did a phenomenal job handling my sale!!! He was patient and kind and I am extremely appreciative!! Always satisfied when I leave a Machens dealership!
Oldguy
Feb 25, 2016
Scott Jackson was very helpful in the purchase of a Dodge Challenger from machens ford. Thanks Scott. Thanks to Leah Brandt for her help in losing this sale
Cat
Feb 23, 2016
This was the second car we purchased from John Lange ... We were so pleased with everyone at the dealership, especially John. We purchased a 2016 Ford Focus and this will be the first NEW car my husband has had in 36 years.(Since I always get the newest car to drive - he gets second hand.) We love our 2014 Ford Escape (my newest vehicle) and now my husband has his FIRST new 2016 Ford Focus. We look forward to owning for many years ... and getting our service from Joe Machens in Jefferson City. We traded in the "Old Bomb" which was a 1996 Ford Taurus ... and which gave us 20 years of satisfaction ... was a great car but time to retire it. We will always purchase Ford vehicles and will continue to use Joe Machens. Our best to John Lange !!!
Happy Buyer
Feb 23, 2016
When Brad Bartlett approached me as I got out of my car at Joe Machens Ford, my guard went up....I really just wanted to "look" in peace....the last thing I wanted was a pushy salesman. Brad was far from it. From the get-go, he was low key, knowledgeable, fair, direct and pleasant. He earned my business and my loyalty. I came to trust him and I highly recommend him. He's a true professional. I'd been driving my Lexus SUV 14+ years. I loved the car and cared for it religiously. Even so, it died on the highway at 165,000 miles. With three kids in college and a new job, I'd planned on driving the "paid for" vehicle to at least 200,000. It "fit" my lifestyle perfectly.I wanted to find the same "lifestyle and pocketbook fit". I wasn't sure if that meant SUV or sedan. I came to Ford to explore both. I'd seen Fords I liked, but didn't know what they were. Patiently, intelligently and always mindful of my financial parameters, Brad helped me through the process. He asked questions. He offered information, insight and opinions. He let me compare - at Ford and elsewhere. He was an informed, fair sounding board. We explored new and pre-owned. He gave me the space to make decisions - first on sedan, then on Fusion. And that was when Brad's effort and abilities really came into play. He helped me decide what options I needed and could afford. And when he didn't have the car with those specs, he found it and got it for me. Knowing I'd shop any price, he delivered a compelling one. Even then, I worked to better deal Brad and Ford, but couldn't. By the questions he asked and answers to questions I asked, Brad guided me to the perfect car for me at the right price. Moreover, I came to trust Brad. Trust led to comfort and comfort led to decision. I appreciate the level of honest professionalism Brad delivered. And I'd recommend him to anyone.
LaRaeSkeltom
Feb 22, 2016
Brad Bartlett was very friendly, helpful and knowledgeable salesman and would highly recommend Joe Machens to help all the way from salesman, service and finance. We love our new Ford Edge!
Mathiasboater5
Feb 17, 2016
This dealership has wonderful customer service. They were very easy to work with. I had the the intention of buying a used car from their lot but ended up buying new top of the line Lincoln. They were patient and were always willing to satisfy my needs. I will be back for sure. I worked Kurt Lofton and he was wonderful.
ashley2485
Feb 17, 2016
I could not be happier with the experience I had at Machens this week. I had several request to help fit my budget, and everyone in the dealership worked with me to get just what I wanted and to ensure it fit my needs and budget. Bradley Kellerman was my salesman, and he did fabulous. I feel I received a more than fair trade-in value for my old vehicle, and Jeff in finance was fabulous as well. I highly recommend visiting Machens if you are looking for a new vehicle!
CNLamm
Feb 15, 2016
I'm really enjoying my new 2015 Taurus, thanks to Cody Hodge and the others at JMCC! I know we may have been a little difficult, but I'm sure now, that I made the right decision! THANK YOU CODY!
Jbritton
Feb 15, 2016
We just bought our second vehicle from JMCC. Couldn't ask for better service from start to finish. Highly recommend Randy Wells to help find the vehicle that's perfect for you.
Tom & Cindy
Feb 12, 2016
Our experience at Joe Machens in Jefferson City has been just great. We were helped by Cody B and Matt W, both very business-like and yet friendly. Our new car is great too. Thank you to all for your service.We also have experience with the service department-all good!
MelissaK
Feb 3, 2016
I have purchased two cars from them. My sales person both times was Bradley Kellerman. He was very helpful with finding the right car that suited my needs. Also the ease of financing and paperwork had us in and out quickly.
detective1
Jan 30, 2016
Have recommended Joe to others and they came away happy. Does everything he can to work out the best deal possible. Always pleasant and honest.
bigguy
Jan 30, 2016
Over the years we have bought 3 new vehicles from Randy. He is great and is always there for you. He works with you to provide the best deal possible. I have known him for years, he is fair and honest.
Spencer21
Jan 28, 2016
First car purchase was a success. Friendly sales group that made buying my first car a good experience. I will definitely recommend Brad Barlett. I love my new car
Shelby13
Jan 27, 2016
Great group of people to work with, extremely nice and understandable. Worked very hard to make sure I was satisfied. Ford has always been good to me, not just the car itself but the workers. Big thanks to my salesman, Derek for all of his help and hard work. Also thanks to the finance guy for being so cheerful and upbeat! Definitely recommend this dealership.
tootie
Jan 23, 2016
My sales experience was good. there was Good Communication and Knowlegeable sales people. Now I am using words to get to 25 words so here they are.
downunder96
Jan 22, 2016
A big thanks to Brad Bartlett for making our new car purchase quite and pleasant. He was very knowledgeable,helpful and polite. He found us exactly what we was looking for in a new car for our daughter. He took his time to explain all details of the car to us.This is our 6th car from this dealer Will highly recommend Joe Machens for that great choice of car and wonderful customer Serving
Jbdaddy
Jan 19, 2016
If your looking for help finding your next new or used car Douglas "Flex" Keeler is your salesman. I called him he asked me to tell him exactly what I was looking for and within no time he called me back and told me he had the truck I need. He was right it's perfect, and he got me a good deal on the install of my gooseneck hitch. I couldn't be happier with my experience at Joe Machens Ford in Jefferson City MO and especially all the hard work and dedication that "Flex" did for me!!! Thanks so much Doug!!!!
Explorer2016
Jan 17, 2016
My husband and I recently purchased a new vehicle at Joe Machens. Randy Wells was our salesperson. We have purchased several other vehicles through him and the dealership over the years. He always is friendly and takes the time to answer all our questions. We feel confident that we are getting a good deal through Joe Machens and will continue to do business there.
Kayode
Jan 16, 2016
I had a great experience buying a car with Joe Machens. It was a pleasurable experience with Brad Bartlett. That guy is a genius with numbers and assisted me in getting a great deal.
Hubbstc
Jan 15, 2016
JJ Romine and Brad Bartlett are second to none when it comes to customer service! Very smooth transaction with excellent knowledge and salesmanship. Thanks to these guys It's the only place I shop!
LincolnMO15
Jan 14, 2016
Everyone at Joe Machens Capital City Ford was great! We pulled into the lot just to look and found a car we were really interested in, so we pulled up to the front door to see when they were open. It was 10 minutes until they closed, but they still let us test drive the car and stayed late to make a deal. I would highly recommend their service.
Snjenga
Jan 13, 2016
Brad was extremely helpful from the moment I walked in the dealership to the end. He went above and beyond and would consider referring potential buyers his way.
Rinman98
Jan 13, 2016
Thank you Brad Bartlett for assisting me with finding the perfect truck! Not only did you do that in a few hours, you got me in and paperwork was ready to go. And after the truck was prepped you gave me a nice run over of the truck functions. I appreciate everything you done! I will be back for sure!
Bobbie
Jan 9, 2016
I purchased my new truck (F250) from Randy Wells at Joe Machens. We communicated online to begin with and later in person. Randy and Matt we very easy to talk with and certainly enjoyed their input and expertise. Everyone at Machens has always been helpful and friendly anytime I'm there. No one tries to pressure you into something you don't feel comfortable with. I always tell people wanting a car to go down to Machens because they have the best customer service and pricing hands down in mid Missouri.
HappyDriver!
Jan 7, 2016
I had been searching for a car for over a month after my car died. I found a car online that I was interested in, and Brad worked hard to make the deal work out! No haggling, the 1st price he presented was the price I was hoping to pay! Great experience!! So much better than the other dealerships (Columbia) I had been dealing with, Jefferson City is a great place to buy a car!!
Familyof6
Jan 5, 2016
Brad did a great job, in our opinion. We live an hour away and communication was great and he responded to email and messages promptly. He also was great about working with our schedule. We would recommend him and Joe Machens. Thank you!
Wilberskaitlyn
Dec 30, 2015
We have a easy time choosing a car and the same person Mike Rogers was great easy to deal with. Would definitely recommend this place and the sale person.!
Phil'sdaughter
Dec 26, 2015
The dealership was excellent. Dad loves his new car. We were treated with respect and kindness throughout the process. We would highly recommend this dealership to our friends and family.
Nancy
Dec 23, 2015
2nd car we've purchased here. Great service, comfortable environment to buy a car. We enjoyed working with Cody and he was very knowledgeable about the vehicle we purchased.
John 101
Dec 20, 2015
The entire staff was helpful and friendly. We especially appreciated dealing with Cody Byers, our sales representative who answered all our questions and was very professional.
ckl203
Dec 18, 2015
After my car was totaled due to a careless driver, I had to go car shopping and was not happy about it. Mike Rogers was great. I forgot about being upset. I bought a 2006 Focus with 27,000 miles. I couldn't believe it was original miles, one owner and Machens had the whole service record! Mike made buying a car really easy. Glad I had the opportunity to do business with him.
lori
Dec 16, 2015
Randy Wells was a pleasure to deal with. We had a very small time window to make the purchase. Randy, Matt Wilde, along with the service department got us in our new Ford F150 in record time and had us on the road home with a shiny new truck and a full tank of gas. We will make the 2 hour drive to trade with them again.
montereymags
Dec 15, 2015
recently purchased a pre owned vehicle and was very happy with Ron and the rest of the Machen's group that we worked with. Thank You
Escaped
Dec 14, 2015
Both Mike Rogers and Tom Stegeman made it possible for this deal to happen. They were extremely helpful in finding us the right vehicle at the right price.
Boydw1
Dec 13, 2015
I was very pleased with my experience dealing with the staff of Joe Machens and very happy with my new truck. Thanks again for the pleasant experience!
rm8585
Dec 8, 2015
Mike Rogers has long been a family friend. We were treated like guests in the dealership and respectful by the personnel. Professional handling all the way. We are very pleased with our Expedition and the quality care we received at Machens Capital City Ford. Would highly recommend!
Don
Dec 7, 2015
Brent showed us several different models and options. He answered all our questions. There was no back and forth with the sales manager. Brent allowed us to decide with out any high pressure sales tactics. We are very happy with our new 2016 Ford Fusion.
Rita
Dec 5, 2015
I was very pleased with my experience at Joe Machens - Jefferson City, and the salesman who helped me, John Lange, played a major role in this. He was very knowledgeable about the new vehicle I was interested in, was able to answer all of my questions, and was not pushy at all, which is always a plus in my opinion. He spent time in helping me scope out the colors and vehicle options I was looking for and was very patient in not making me feel rushed in my decision making. All of this resulted in the purchase of my new Ford Edge, and I couldn't be more pleased.
Wayne
Dec 5, 2015
This dealership is the best! I had nothing but the best service in dealing with Brad Kellerman and Matt Wilde. My wife and I will definitely use this dealership on the purchase of our next vehicle.
MlissaKay
Dec 3, 2015
Doug Keeler at Machen's is my family's first choice when looking for a vehicle. Doug can always find us what we need and at the right price! Friendly/fast service, honest, trustworthy, and never pushy (like most dealers). As always, thanks so much Doug and Matt!
Wayne Weider
Nov 30, 2015
My wife and I enjoyed our experience with this dealership. Brad Kellerman was very professional and helpful. I will be recommending this dealership to anyone I know looking to purchase a vehicle.Wayne Weider
Phil
Nov 26, 2015
I was treated like they valued my business - no high pressure, just straight talk & everyone showed they appreciated my business, Past experiences with Fords have been good.
Mike2015
Nov 23, 2015
Cody was a great help. He help me find the right SUV at the right time .Thanks. haven't got more words Thanks again 25.
Rita Simpson
Nov 20, 2015
Cody is a terrific individual. He is a joy to work with He understands The need of the customer And he knows The car business It was a delight to work with him. Awesome sauce.
2020
Nov 20, 2015
I was a little bit reserve about dealing for a car from a different state but I must say they made the entire experience painless. If I had a question I could call anytime. They would even FaceTime so I could look at the truck anytime. I would definitely use them again.
KaraDawn11
Nov 13, 2015
Buying a car couldn't have been easier. Brad Bartlett knew exactly which vehicle I wanted when I gave him some ideas about what I liked in a vehicle. The process was quick and easy for me. Everyone was nice and helpful. And I got to drink a free cherry/coke icee while signing my paperwork! It doesn't get better than that.
KaraDawn
Nov 13, 2015
Buying a car couldn't have been easier. Brad Bartlett knew exactly which vehicle I wanted when I gave him some ideas about what I liked in a vehicle. The process was quick and easy for me. Everyone was nice and helpful. And I got to drink a free cherry/coke icee while signing my paperwork! It doesn't get better than that.
mocam08
Nov 11, 2015
For the first time buying my own car, Jeffrey and Doug made the experience so easy! They helped me make the best decision in buying a new car with the best warranty. I definitely recommend them to anyone who is looking for a stress free buying experience!
Jake V.
Nov 8, 2015
Decided it was time to get my first vehicle. Looked at Joe Machens because my parents have always gone to Joe Machens and are always happy with them. I spotted a MINI Cooper and decided to talk with the same salesman my parents always do, Randy Wells. Buying a vehicle for the first time can be scary and confusing. Randy made me feel at ease and answered any questions I had. Met with Matt Wilde for all the financing and paperwork. He was very nice and helpful. I see now why my parents love doing business with these guys. They treated me with respect and never made me feel uncomfortable. Everyone shared in my excitement of getting my first car. I'm very happy. I will go back to them for future car purchases. JV
edpepper
Nov 8, 2015
I was very impressed with the way Cody Hodge (my salesman) took care of my transaction. When an issue came up (not his or the dealerships fault) Cody & Tom Stegeman (general manager) stepped in and got everything resolved to my complete satisfaction. I wound not hesitate to do buy another car from them.
Jake V.
Nov 8, 2015
Decided it was time to get my first vehicle. Looked at Joe Machens because my parents have always gone to Joe Machens and are always happy with them. I spotted a MINI Cooper and decided to talk with the same salesman my parents always do, Randy Wells. Buying a vehicle for the first time can be scary and confusing. Randy made me feel at ease and answered any questions I had. Met with Matt Wilde for all the financing and paperwork. He was very nice and helpful. I see now why my parents love doing business with these guys. They treated me with respect and never made me feel uncomfortable. Everyone shared in my excitement of getting my first car. I'm very happy. I will go back to them for future car purchases. JV
Jake V
Nov 6, 2015
Decided it was time to get myself my first vehicle. Looked at Joe Machens because my parents have always gone to Joe Machens and are always happy with them. I spotted a MINI Cooper and decided to talk with the same salesman my parents always do, Randy Wells. Buying a vehicle for the first time can be scary and confusing. Randy made me feel at ease and answered any questions I had. Met with Matt Wilde for all the financing and paperwork. He was very nice and helpful. I see now why my parents love doing business with these guys. They treated me with me respect and never made me feel uncomfortable. I will go back to them. JV
AbbyRae
Nov 4, 2015
This dealership was so friendly and professional. They a Volkswagen Beetle that I fell in love with & made it possible that I could trade in my car and get my dream car!
Vickie Poe
Oct 28, 2015
Brad Bartlett - you are awesome. Love my new truck :-)) I came to you knowing exactly what I wanted and you delivered !!Matt Wilde - Easiest transaction completed EVER.
escape5
Oct 23, 2015
We have been buying Fords for several years from Joe Machens. Have also encouraged other family members to go there. Judy Obermeyer has helped us the last 5 or 6 times we purchased a new vehicle. She is always very helpful and takes time to help you with any questions you might have. She also provides status of our purchase prior to delivery and then follows up for some time after. This last Ford Escape we purchased is very special because we ordered it on our 60th anniversary. We have always found Ford to care for their customers whether it be the general manager, the mechanics, the sales staff or whoever. We drive our Fords with pride. Larry & Jerry Walker
Robert68
Oct 22, 2015
My husband has been searching for a new vehicle for me to drive. He chose the Ford Taurus because of recommendation from friends and his research. His experience with Bradley Kellerman was wonderful and we would recommend his as a resource in purchasing a new vehicle. He was accessible and very professional. The car has great looks and is very comfortable to drive. Love the back up camera and the keyless entry. Robert and Rhonda Jetmore
Canyonero
Oct 22, 2015
Friendly staff combined with low pressure made for a great experience at Joe Machens. We were pleased with the attention the staff gave to us. We looked at various used vehicles at other dealers in Jefferson City only to be dealt with in a pushy way. This is our second purchase in the last 4 years and will mostly likely come back.
Whitney and Tyler
Oct 21, 2015
Thank you Scott for our recent purches is was very quick, easy and very friendly.
daniconley
Oct 18, 2015
My husband and I had such an amazing experience at Joe Machens Capital City Ford Lincoln. The salesman, Derrick, was very professional and easy to work with. This was the first time we didn't feel like someone was trying to push us into a vehicle. The pricing was already below book and we were able to get a few important 'extras' thrown in for free which made both of us very happy. This dealership was such a breath of fresh air after spending so much time going lot to lot previously without finding anything that was a good value as well as a reliable car. We most definitely will be coming back to Joe Machens next time we need a vehicle.
Carolyn 123
Oct 18, 2015
We just purchased a 2016 Ford Fushion from Joe Machens. We were very pleased with the service we received from the dealership. We were especially pleased with our salesman, Cody Byers, and his salesmanship. He was very helpful, friendly and courteous. Overall, we were very pleased.
Janet 372
Oct 16, 2015
Second vehicle we have purchased here after "not so good results" in trying to purchase the same vehicle. This time we were on a 1 week time limit after trying to deal elsewhere and they had the vehicle we wanted at the dealership when we needed it. Buy a MKX or a set of tires. Doug Keeler was GREAT! We have already (many times) recommended this dealership to many of our friends. We will definitely be back!!!
car shopper sam123
Oct 15, 2015
I just purchased a 4 year old vehicle from Joe Machens. Joe Herx was my expert salesman. There isn't a better person to work with anywhere. He had so much patience with me, and I am not easy to deal with. I know nothing about cars. He went above and beyond what is required by anyone working with the public. He answered all my questions, went over the car with me and made sure I was happy with my selection. They are cleaning the car and making sure everything is good prior to my picking it up tomorrow.I highly recommend Joe Machens Dealership in the Capital City for buying and also, for service. Both are great! Joe Herx is the man to see, the best of the best of salesman!! Can't say enough good about him.
dmanderson
Oct 10, 2015
They was will good I will go back they clean the car and put gas in it I will tell people I know to go to Bradley kellerman to get a car
HeatherW
Oct 9, 2015
I went in originally wanting a used car and walked out with a fantastic deal on a brand new car! I love it! Everything was really easy and staff is super friendly.
Jmirth
Oct 4, 2015
I've bought a lot of vehicles from Joe Machens capital City and every time I sit down with Tyler Kettle we make a deal. It's easy and painless. In and out fast with my new vehicle! These guys are truly looking to make a deal and they have a 100% success rate with me so far, when other dealers didn't. Go see Tyler and get yourself that new car!
vandy1
Oct 4, 2015
Brad was knowledgeable about the vehicles we were interested in and was respectful. He assisted in acquiring a better price for the vehicle selected and was good about following up.
Soul winner
Oct 3, 2015
Tyler Kettle was such an amazing dealer to work with. I knew exactly which car I wanted, emailed the dealership, and Tyler got right back to me. I even got to take the vehicle for a trial run 5 days! Everyone was so helpful and kind, it took hardly no time at all to get things done. Thank you so much Tyler and Jeff! I still plan to come in at random times and get a bottle of coke!
v.lee
Oct 3, 2015
I must say, as soon as i walked in the door, i was greeted with smiling faces. Working with Tyler Kettle, was great! He made the car i wanted was fit for me, and in great condition! I highly recommend this dealership!
AMH73
Oct 2, 2015
Stopped in just to check out prices, inventory, etc... That's when Brad Bartlett introduced himself. Brad made the experience a very pleasant one, and got me a deal that I couldn't turn down..
dlt707
Oct 2, 2015
I was in dire need of a replacement vehicle and Cody Hodge, along with the Ford team, worked with a sense of urgency and provided Legendary service.
dlt707
Oct 1, 2015
I was in dire need of a replacement vehicle and Cody Hodge, along with the Ford team, worked with a sense of urgency and provided Legendary service.
Suthy1766
Sep 28, 2015
Randy was very friendly and helpful finding the car I was looking for. When we found it he made sure it was in good condition and that I received a good price which would fit my budget. Matt was also very friendly and helpful in walking me through the financial process since it had been quite some time since I had bought a car.
detail guy
Sep 23, 2015
The salesman and sakes manager were very polite and easy to deal with. They gave me a very fair price on our trade-in and the price of their vehicle was below book. :)
Weider1
Sep 22, 2015
I purchased a used 2014 Toyota Tundra from Bradley Kellerman. The experience was great. Excellent service and friendly people. This is my 6th vehicle purchased from this dealership!
Patrick1958
Sep 22, 2015
I want to thank Randy Wells for exceptional service at Joe Machens Capital City Ford Lincoln. He is friendly, knowlegable, and always follows up a sale with a smile and a handshake! I would recommend Randy if you are in the market for a car or truck! I also want to thank Terry Bradshaw for handling our paperwork and financing. He made it a breeze to buy this car! Joe Machens is the place to go for a great new or used car, truck or SUV!
PrometheanFolly
Sep 20, 2015
As the title states, I bought my first car Saturday and I have to admit that I was nervous. All that went away as soon as I spoke with Randy Wells at Joe Machens. He put me at ease right away by helping me to find the EXACT car I wanted for a price that we'd agreed upon. He was able to provide an answer to every question I had and never once used any hard sell tactics on me. Randy is exactly the kind of salesperson that every first time car buyer needs to sit down with. I will be recommending him to any and all people that tell me they're looking to get themselves a new vehicle. Randy and Joe Machens has earned themselves a loyal customer.
Mattso
Sep 18, 2015
My experience at jo machnes was very courteous and professional I felt no pressure from my salesperson . This is the 4th car that I bought from machine's and the service has been the same on all 4 cars I will continue to use them on any future car buying
Pam and Steve
Sep 18, 2015
My husband and I stopped at joe Machens capital city ford Lincoln to purchase a car. I knew exactly what car I wanted, we were greeted by Derek Streeter, we told him what we were looking for and he promptly found it. We had been looking all day, we were Tired and just wanted to quickly buy the car and be on our way. Derek helped us get the car for the price we were willing to pay and made it quick and painless. We love our Lincoln MKS...could not be happier. Everyone was very friendly and professional. Thank you Derek. PS. We will recommend you to everyone looking to buy a carSincerely, Pam
kshofler
Sep 15, 2015
I have purchased several cars now from Doug keeler at Joe Machen capital city ford. He works great for the customer to ensure your getting the most for your money. Need a salesman use Doug Keeler. Hard working people at the dealership makes it an ease to buy from. Thanks for the experience.
Kleffner99
Sep 13, 2015
My wife and I recently bought a vehicle from joe machens and are very pleased. Our purchase only took a few hours compared to our last purchase in Columbia that took up a whole day. We worked with brad Bartlett and he did a great job!
Eleuthene
Sep 12, 2015
Very knowledgeable and quite personable and very prompt and he did exactly what he said he would. Follow up was great and I would definitely recommend this dealership to all my family and friends
Lynelle Paro
Sep 11, 2015
We have purchased several vehicles from Joe Machens Capital City Ford and I have to say in our opinion they are the best dealership around. I love the fact that you can go and browse the lot and not be pressured the moment you pull onto the lot! Derek Streeter and Leah Brandt are the best! They both always go above and beyond with customer service. Thank you both for helping us purchase our newest edition to the family and everything else! You are both amazing!
Happy customer
Sep 11, 2015
Smooth and easy purchase of our 2015 Edge. Really appreciated the help of our sales rep Tyler Kettle who went out of his way to help explain all the new features, including syncing our phone. I would definitely ask for Tyler's, when looking for my next car.
LynelleParo
Sep 11, 2015
We have purchased several vehicles from Joe Machens Capital City Ford and I have to say in our opinion they are the best dealership around. I love the fact that you can go and browse the lot and not be pressured the moment you pull onto the lot! Derek Streeter and Leah Brandt are the best! They both always go above and beyond with customer service. Thank you both for helping us purchase our newest edition to the family and everything else! You are both amazing!
BANolan3
Sep 10, 2015
I knew what car I wanted and how much I wanted to spend. They helped me get anything and everything I wanted. They even stayed over a little bit just make sure I had and knew everything I needed.
farmlady113
Sep 9, 2015
We were looking for a Ford Expedition and I went on line and was having trouble finding a dealer with a good used Expedition. We found a few in STL, but that is a 3 hr drive for us. We found a couple at Joe Machens Ford in Jeff City. That is still a ways from us, but closer than STL. So we drove up to Jeff City and hooked up with Bradley Kellerman. He was very patient with us while we made our decision. And we get a courtesy letter from him every so often. Well, we were looking for another Expedition, a little bit newer than what we had. We made the usual rounds to the local Ford dealers in Rolla (50 miles from where we live) and didn't find anything. So my husband called Bradley and asked him if he had any Expeditions. He didn't, but he said they had a Lincoln Navigator at another of one of their lots in Columbia and if we were interested. And of course we were interested. So we drove to Jeff City and waited till the Navigator got there. We fell in love with it and Jeffrey Holstein worked to get the paperwork done so we could get back home. And we drove away in our new(used) car. We have had such great service both times we have visited Joe Machens and from Bradley. We will remember our experience with our last two vehicles and be sure to check with Machens Ford & Bradley Kellerman.
Shay1987
Sep 9, 2015
Bryan Ehase was a very great sales man I would refer friends and family to him. He got me the car I liked even worked with me on the price. He got the things I needed fix,besides the time I had to wait on getting my car back the service was excellent. Whenever I'm ready to trade in my vehicle I hope Bryan the salesmen I get referred too.
Britt1
Sep 5, 2015
I had very good service for my first new vehicle. I am happy. I would recommend the salesperson and the dealership. When I need a mother vehicle I will go back.
Jamestphelps
Sep 3, 2015
I rated my specific experience with 5 stars because it was the best experience I have had all around ever. Typically I dred dealing with salesmen and car dealerships in general due to the fact that I am just another number, however this is my 2nd vehicle I have purchased from them and I can say Douglas Keeler is by far the best salesman I have ever seen and worked with.I went into the dealership and spoke with Douglas about a few options I had and asked him numerous questions about the 2015 F150 I was looking at. He was extremely knowledgeable about the vehicle and helped me make informed decisions about what fit me the best. Douglas was extremely professional but was very fun to work with at the same time. He stayed after hours on two separate evenings helping me locate my perfect truck with everything I wanted. He worked with me for well over 12 hours just finding the vehicle I wanted and even provided me with his personal contact number during this time. Once we found the vehicle I wanted, he went above and beyond my expectations by providing me the best deal possible and helping me to get the vehicle within my budget. Douglas treated me like family in my opinion and took the time to get to know not only me but my family as well and built trust while gaining my business yet again. He even answered questions and researched the proper way to install the child safety seats in the truck , ( apparently I had been doing it incorrectly as my wife advised ) Once the purchase was concluded, he showed me all the bells and whistles in the vehicle and ensured I had everything I needed. His ability to help me through the truck buying experience was seamless, very easy, professional and fun, yes even fun. We hope to be back soon to have Douglas help us find our new family vehicle. I would recommend Douglas to anyone who is looking for a quality vehicle at a respectable price, who can be trusted and relied upon to meet and exceeded their needs.
msfebe71
Sep 3, 2015
My experience with this dearlship was very pleasant. My salesman name was Douglas Keeler. I felt Doug had my best interest at heart, he's honest and very attentive to detail. Everyone there made me feel very comfortable...I'm very happy with my purchase and confident that I will do business with Joe Machens Captial City in the future and would also recommend them to all my friends, family, and co-workers. Thanks to Tom Stegeman for being an awesome person, Matt Wilde for staying after hours to complete my paperwork.....Thank you guys so much!!
Rdblum
Sep 2, 2015
Just purchased our third vehicle from Joe Machens. Service is great and very happy with my new vehicle! Staff was very friendly and easy to work with.
Megan
Sep 1, 2015
My husband and I recently purchased a 2011 Hyundai Sonota from JMCC and were extremely pleased with the whole experience. Thanks to both Brad and Matt for making our experience quick, easy and painless. We don't live in the Jeff City area but it was well worth the drive. We will definitely be return customers.
chellej
Aug 29, 2015
Wonderful car buying experience! Our Salesman Brad Bartlett was very nice, helpful, and extremely knowledgeable. Terry Bradshaw in Financing was very honest and helped us get the best rate for our budget. This was the nicest car dealership we have ever had to deal with. Steven Paul detailed the car beautifully!
TV Guy
Aug 29, 2015
Working with Randy Wells was a pleasant experience. He was attentive and knowledgeable and gave us a good deal and we'd certainly recommend Randy and Machens to anyone we know who's in the market for a vehicle.
bjscheulen
Aug 23, 2015
Couldn't ask for anything else made my purchase as easy as possible would definitely recommend him as a salesman and dealership to anyone who may be looking to purchase a new vehicle and terry made the financial end of it easy
Scott Boeckman
Aug 21, 2015
Transaction was very smooth. The salesman was good and explained everything very well. This is the 3rd vehicle I have purchased, and I am sure I will eventually get a 4th from them.
Cargirl
Aug 21, 2015
I bought a car from Derek Streeter. He was very friendly, helpful and knowledgeable. I would recommend this dealership to anyone who would like to upgrade.
1209c
Aug 21, 2015
We bought a 2015 Truck. The service was smooth and quick. This is the second vehicle we bought at Joe Machens. Our salesman Josh was great and so was the rest of the team. We will continue to keep buying from them!
straw09
Aug 20, 2015
Transaction was very smooth. The salesman was good and explained everything very well. This is the 3rd vehicle I have purchased, and I am sure I will eventually get a 4th from them.
TL2087
Aug 20, 2015
WE BOUGHT 2008 CHEVY IMPALA. OVERALL TRANSACTION WAS SMOOTH .THIS IS 3RD CAR WE HAVE BOUGHT HERE WOULD RECOMMEND TO ANYONE. WILL BE BACK FOR OU NEXT PURCHASE.
jackwabbit703
Aug 19, 2015
I bought a 2007 Red Roush 427R Mustang (with 7800 miles) through Internet from this dealership. Since I live in Northern Virginia and the car was in Jefferson City, MO, seeing it and test driving it was out of the question. Got a call from a Brad Bartlett and he was very professional, did not try to oversell and told me to give him a call back if the other 2008 Roush 427R from North Carolina did not work out. Sure enough, 2008 did not work out and gave Brad a call to get the things rolling. Brad took pictures of every little defect (which wasn't much) and sent it to me and etc. Final deal was done on Monday totally through electronic funding in emails and the Mustang was delivered to my driveway on Friday morning. The car is virtually cleaner and shinier in person than it was in their website. Car is actually in"SHOW ROOM" condition. My Mustang is nothing but a eye candy and my daughter wife are pickled to death.I would also like to mention Tom Stegman (GM). He was very concerned about what my needs were during the entire process and stepped in on any moments notice of special attention that was needed for this deal. That shows true leadership to his staff and reflects well to and on to his employees.Just overall fantastic job guys!ThanksRyan C.
Fred
Aug 15, 2015
Overall a very nice transaction. The salesman was good and explained everything very well. Delivery was good to include going over all components of the truck. I am in hopes the service dept is as good as the sales dept.
Newtruckman
Aug 15, 2015
This was our first experience with the Joe Machen Team. John Lange in sales was great to work with, and Chris was extremely helpful in finance. John took us on a tour of the entire facility. We will definitely recommend Joe Machen to friends and family. Ivan and Carol Rapp
mustang12
Aug 15, 2015
Things were going pretty good when I got to the dealership. I had to wait for the salesman for about 1/2 hour. After that the test drive went good. Negotiated the price and got the paperwork taken care of. During all this, the Salesman promised that with a 2 hour notice they could have the car delivered to me at my home. This was good news since I was having trouble to find someone to go with me and it was a 2 hour drive. However, when it really came down to it, the salesman kept trying to schedule the delivery on a day that I had to work all day and I kept telling him that. I finally had to remind him of his promise and he managed to arrange delivery that afternoon. However, for some reason when they got to my town they went to the wrong address at first. But they did finally make it to my house.
Bil_1907
Aug 14, 2015
This dealer had what I was looking for. Judy O. was pleasure to work with, a very friendly person.Every person in the show room were very pleasant.Finance was Jeff
Shell walker
Aug 13, 2015
Thank you John Lange for making buying a car a awesome experience . Because of you buying my car was a great experience. John Lange really knows how to provide excellent service and is very friendly. I am going to send all my friends and family to Joe Machens. Thank you for the excellent service and my new car.
bobgree
Aug 12, 2015
Judy Obermeyer, Terry Bradshaw and Tom Stegman are top of the line people to work with when it comes to buying a automobile. Judy is so knowledgeable about the cars, she answered every question that I had and told me to call her at any time if I ever had any more questions. I have told all of my friends about her. Terry Bradshaw made all of the paper work very easy. he explained everything to me and made it all enjoyable.. Tom Stegman personally thanked me for buying the vehicle and stated if there was anything that he or anyone involved with the sale could do for me , please do not hesitate to contact any of them. I would like to thank all of the employees of Machens Ford that I mentioned above for their professional attitudes and making me feel at home while at the dealership to buy a vehicle.
Alivia Bamber
Aug 6, 2015
Thanks go out to Chris W and Tyler K. I was dreading the car buying experience, but Tyler and Chris were both great. No pressure and very helpful. I was treated with respect and as a valued customer. Made me a Joe Machen believer.
toolman
Aug 3, 2015
I found the car I was looking for to send my daughter off to college in on E-Bay. I made a good offer, their sales professional, Brad Kellerman, promptly responded to me. We then travelled 3 hrs to the dealer and bought the car. I will definitely car shop here again! Quick and easy purchase, Quality used vehicle, friendly staff. THANKS JOE MACHENS!
KevinDionne
Aug 2, 2015
Thank you to Brent and Terry for making our purchase quick and easy. Thank you to Brent for allowing us to have our own mechanic look over the vehicle. Look forward to doing business again.
fallint
Aug 2, 2015
I have been doing business with this dealership for 22 years and may have just purchased my 24th vehicle in that period of time.on July 23, 2015.I started out with Mike Kehoe Dealership and Tom Stegeman has always been my salesman up untila couple of years ago when Derek Streeter became my salesman. This whole organization who wasgroomed by Mike Kehoe have always been top notch and we have never had a problem or hick up during any transaction and that is remarkable. There can only be a 5 star rating on my end!!!!!I will always do business with this organization as long as I live.Thank You,Ted Fallin
Calvino63
Aug 1, 2015
Thanks to Judy and Matt for making my purchase quick and easy. I look forward to working with them again. Judy had all the bells wand whistles worked out on how much they could give me for my trade in and the lowest they could go on the car. And Matt did everything in his power to get me financed at 0%. I dare anyone to find a friendlier staff than JMCC Ford.
madawdy
Jul 31, 2015
Brad Kellerman was very responsive to all of my emails and questions. Most of our communication was via e-mail. Everything he said he would do, was done without delay. Low pressure, straight forward negotiations. Made this buying experience very easy and pleasant. I would highly recommend Brad and Joe Machens to everyone!
tomdurkin
Jul 31, 2015
I had a totally enjoyable experience buying my new car at Joe Machens. The customer service made me feel like I was in the company of great friends. The coffee bar and soda was a real PLUS. It was a great experience.
tahfromcali
Jul 31, 2015
Was looking for a good, affordable used car for my daughter. Saw a car online that I liked and asked Brad K. if he would bring it down for me as it was in Columbia. He brought it down and my daughter loved it. The process was painless. My daughter loves her car and if she is happy we are all happy. Thanks Joe Machens for making the process customer friendly!
Brad
Jul 30, 2015
Very knowledgeable, friendly, helpful, quick salesman. Brad wasn't pushy but was there when I needed him. I Appreciate all the time Brad spent working with me.
Lsweetwn
Jul 30, 2015
I had a wonderful experience and am loving my new fusion! They were very accommodating and worked with me to find the pefect car and price!
designer1
Jul 29, 2015
Brent Simmons has helped me with my last two purchases-I would highly recommend him! Everyone was friendly and helpful and I appreciate the way I was treated!
JeffCityCarBuyer
Jul 28, 2015
We bought a new 2015 Ford Escape from Joe Machens Capital City Ford Lincoln. Mike Rogers couldn't have been more accommodating, allowing us to feel comfortable with the vehicle and the purchase. Mike got us the vehicle we wanted with the options we wanted at a fair price and with zero pressure sales tactics. We wouldn't hesitate to deal with Mike Rogers and Machens Ford again when purchasing our next vehicle.
JeffCityCarBuyer
Jul 28, 2015
We bought a new 2015 Ford Escape from Joe Machens Capital City Ford Lincoln. Mike Rogers couldn't have been more accommodating, allowing us to feel comfortable with the vehicle and the purchase. Mike got us the vehicle we wanted with the options we wanted with zero pressure sales tactics. We wouldn't hesitate to deal with Mike Rogers and Machens Ford again when purchasing our next vehicle.
2007 Mustang GT/CS
Jul 27, 2015
We have purchased three vehicles in the past 31 months from Joe Machens Capitol Ford, two have been brand new. We always see Judy Obermeyer for our sales rep, and have been extremely pleased every time.
Virginia Guillen
Jul 26, 2015
The guys at JM in Jefferson City, MO have proven once again that buying a car from them is an enjoyable, hassle-free experience. Our "go-to salesman", Randy Wells, is the best around! He has always shown us complete kindness and helped us with any of our needs. In fact, we have always been treated very well by all JM employees. They provide a warm welcoming atmosphere and treat their costumers like family. I highly recommend Randy Wells & Joe Machens CCFC in Jefferson City, MO to anyone out there looking to purchase a new or used vehicle. Stop by and become part of the family. =) Very proud to be a repeat customer of Joe Machens in Jefferson City, MO.
WentzvilleShopper
Jul 26, 2015
We drove an hour and a half to purchase a used vehicle from Cody Hodge. The car was exactly as he described it. The customer service was friendly and exceptional. The easiest car purchase we've ever made! Well worth the drive. We would definitely recommend.
VGuillen
Jul 26, 2015
The guys at JM in Jefferson City, MO have proven once again that buying a car from them is an enjoyable, hassle-free experience. Our "go-to salesman", Randy Wells, is the best around! He has always shown us complete kindness and helped us with any of our needs. In fact, we have always been treated very well by all JM employees. They provide a warm welcoming atmosphere and treat their costumers like family.I highly recommend Randy Wells & Joe Machens CCFC in Jefferson City, MO to anyone out there looking to purchase a new or used vehicle. Stop by and become part of the family. =)Very proud to be a repeat customer of Joe Machens in Jefferson City, MO.
WentzvilleShopper
Jul 26, 2015
We drive an hour and a half to purchase a used vehicle from Cody Hodge. The car was exactly as he described it. The customer service was friendly and exceptional. The easiest car purchase we've ever made! Well worth the drive. We would definitely recommend.
dbroyles
Jul 25, 2015
I was met on the lot, Brad answered my questions and helped me narrow it down to a car matching my requirements, keeping in mind that price was one of the requirements.
Mark and Misty
Jul 25, 2015
Car shopping has, historically for us, been exhausting! From being stalked on the lot from the second you pull in, to being repeatedly talked down to, car shopping has always been a nightmare! Hate it and would rather eat glass than deal with car salesman! Until, that is, we met Curtis Jahr at Capital City Ford. He was not aggressive and answered all our questions with patience. If he didn't have the answer, he found out what we needed to know. He let us drive the car we were Interested in by ourselves so we could actually drive it and check out the options without feeling we were not trusted. That was a pleasant plus for us. He was not intimidating or rude.On the contrary, he was very friendly and didn't make us at all feel like we were wasting his time. BEST car buying experience ever, thanks to Mr. Jahl. We will be trading my husbands truck in soon, and will go back to JMCCF and have Curtis Jahl take care of us again. Completely satisfied with the service we got from him. Thank you Curtis!
lsatkinson
Jul 24, 2015
We came in for a recall on the fusion we had but then decided to ask about the friends and family discount on another car as our grandson works for Ford Motor Company now and the deal was so good we decided to trade our car off. John Lange was the best as far as getting everything we wanted and finding us a car. I also wanted to give a thank you to the service department who have been very kind to us as well. This is our third vehicle we have purchased from Joe Machens and we are extremely pleased.
Willydad
Jul 22, 2015
My salesperson was Brad Bartlett. He was e.perienced, knowledgeable, friendly and helpful. Worked hard to help me find the vehicle I wanted. Very helpful.
DiLe
Jul 21, 2015
I a great big THANK YOU to Randy ad Matt for the one on one help they gave us in the purhase of our Escape.
adthompson4
Jul 21, 2015
My husband and I just purchased our 5th vehicle from Joe Machens. The people are always curious and the process is always seamless. We were even lucky enough to get to work with the exact same individuals the last two vehicles. Cody Byers and Matt Wilde are great! Very receptive and intuitive... We never leave Joe Machens with a question. Both of these individuals made sure that all our questions were answered and we had full knowledge about every aspect in the vehicles. We have chose to go to Machens and no where else for the last 9 years; and I don't see that trend stopping! I would recommend this dealership to everyone that I know!
DiLe
Jul 21, 2015
I a great big THANK YOU to Randy ad Matt for the one on one help they gave us in the purhase of our Escape.
Keister
Jul 20, 2015
We drove approximately 150 miles to purchase a truck and it was well worth the drive. The salesman and all the staff we dealt with were very professional and courteous. We would drive twice that distance if need be to purchase another vehicle from this dealership. Thanks to everyone for a wonderful experience. You rock.
Keister
Jul 20, 2015
We drove approximately 150 miles to purchase a truck and it was well worth the drive. The salesman and all the staff we dealt with were very professional and courteous. We would drive twice that distance if need be to purchase another vehicle from this dealership. Thanks to everyone for a wonderful experience. You rock.
willisatvandalia
Jul 19, 2015
We have done business with Judy Obermeyer for over 20 years. She has always been very personable and helpful with any of our questions or concerns. We bought a new Edge on Saturday and as always, Judy was very helpful with any questions. She has always explained all the new features of the vehicle we are purchasing. We would recommend her to any prospective buyers. We also have found the dealership to be GREAT as a whole, with all employees friendly and helpful. We would recommend our friends doing business there.
kenford
Jul 17, 2015
We were pleased with the service. All around the guys were nice, courteous & helpful.They had to bring the truck from Columbia so we went in a few days to pick it up. The service then was fast, thorough & courteous.
SteveR
Jul 12, 2015
Test drove as many vehicles as needed to ensure the right one for us. We purchased a 2015 Fusion SE with the great assistance of Shawn Flanary as our salesman. He spent a lot of time with us to get the exact right car!
Puppy
Jul 11, 2015
I would like to thank Cody buyers ,JJ R....an Matt Wilde for an amazing car sale their kind friendly an are very caring Ty for your help in putting me into my brand new car I WILL BE BACK yours truly Leanna Mac Lean !!!!! Joes lucky to have u :)
AthenaT
Jul 7, 2015
I purchased a Ford Escape from Ron Murphy who I may say was really good to work with. He was very patient and showed me several options within my price range. In addition, a shout out to Leah Brandt who helped with the financing. Between Ron and Leah, I walked out the keys in hand.
Josh H
Jul 6, 2015
Had a great experience at the service center on my f150 had some gaskets leaking and they fixed it under warranty very quick! Great waiting area with hot dogs soda machine slushie machine and ice cream while you wait! Great experience!!
GoNavy
Jul 6, 2015
I was in need of reliable car due to my circumstances, and Derek Streeter really helped me find what fit my expectations perfectly. I told him what I wanted, and he let me know when a car fitting my criteria was available on their lot.
The Clark Family
Jul 6, 2015
A year ago we purchased a car from another local dealer and we're extremely unhappy. We visited with Curtis Jahr about what our trade was worth and he was upfront and honest about its value. After a week of working together we were able to find the perfect vehicle for our family that stayed within our budget. He was completely honest and easy going. It was a no pressure environment. We spent a good 5 to 6 days before we decided on the right vehicle, not to mention the numerous times he helped me out putting 3 car seats in and out of vehicles to figure out which vehicle fit my family the best. We had many discussions in person and over the phone. He was easily approachable and easy to talk to. We will not go to any other dealership around. For anyone looking for an honest, good hearted person, look no further.
Darlene
Jul 6, 2015
Mike Rogers was our sales person? He did a great job explaining the different vehicles and options to me. I would recommend you contact him for your next purchase.
Fusion Owner
Jul 5, 2015
Randy helped find the car I was looking for, no hassle and he did a great job. Would recommend anyone to check out Machens for there next vehicle.
gumpsu01
Jul 4, 2015
Brad Bartlett was my salesman and he did a great job of finding me the truck I wanted!! I would gladly send customers to him!!!
FayeZ
Jul 3, 2015
Thanks to Curtis for helping us find our Escape. We are enjoying the features and Curtis helped us get a deal that worked for us.
Diane
Jul 3, 2015
Thanks to professional and perceptive Brad Kellerman, I have found and purchased a 2013 Lincoln MKX that has all the features that are important to me with a few unexpected pleasantries. What a ride! Brad is efficient and reliable, and along with Terry Bradshaw, simplified the buying experience.
"Ford"itude
Jul 3, 2015
We've purchased several vehicles for our family at Ford and every purchase has been a great experience. John Lange has been our go to guy and never lets us down. He finds us exactly what we're looking for and goes above and beyond each and every time. Our experience with Ford, with vehicles and the dealership, have been so great that we've never even considered going anywhere else!
bwimmer
Jul 2, 2015
Brad Bartlett was amazing in getting this deal done for me as well as Chris Wiedmier They worked hard and pulled some strings! They were great! I would recommend them to anybody and everybody!
Brittany Wimmer
Jul 1, 2015
Brad Bartlett was amazing in getting this deal done for me as well as Chris Wiedmier They worked hard and pulled some strings! They were great! I would recommend them to anybody and everybody!
Snap777
Jun 30, 2015
We were very happy dealing with our sales person Bryan Ehase again. Purchased F150 IN 2013, so I knew we would get the same excellent service from him and rest of the staff. We purchased a 2015 Fusion Hybrid. Though the dealership didn't have color we wanted, Bryan was able to find one for us and deliver it the next day. Great working with Bryan and Matt Wilde!
Wignalls
Jun 30, 2015
We have bought a few cars before and have never had such a great experience as we did at Joe Machens Capitol City (Used). Every person we dealt with was great! They were honest, quick, and helpful. The dealership was kid friendly and accommodating. We even came in fairly late in the day and never felt rushed, they were all just so nice! This is the first dealership I have ever been to where people actually appear to like their job which says a lot! We never felt pressured, or bugged, and it was a breath of fresh air! Financing was Fast and Easy! They get an A+ from us & we love our Lincoln Navigator!
pattersons
Jun 28, 2015
We are very happy with the service we received at Joe Machens when we purchased our vehicle. Joe Herx and Leah Brandt were great to work with.
kliethermes818
Jun 27, 2015
Last month I purchased a used 2008 Ford Focus from Joe Machens Capital City. They let us test drive for a weekend (which was nice) and were willing to negotiate price. Service was friendly and informative.
Gasdude
Jun 27, 2015
Bought my 2014 Mustang by phone and dealer was 4 1/2 hrs away. Was kept very well informed via email,text messaging and phone. Upon arrival was warmly greeted and welcomed. Overall experience was excellent and deal was completed quickly! Facility was clean and very unique and will highly recommend dealership! Thanks Brad Bartlett
Dave J.
Jun 26, 2015
Thanks to Brad Bartlett and Terry Bradshaw for all the help with our recent purchase of a new Ford Edge. We got all our questions answered and the time to work through our decision making process. A great low pressure buying experience.
Welder687
Jun 25, 2015
We recently purchased a 2015 Ford Edge from Joe Machens Capital City Ford. I would like to thank Brad Bartlett for patiently working with my wife and I while we decided on which vehicle we wanted. Brad answered all our questions and provided the details we needed during our selection process. I would also like to credit Terry Bradshaw for helping us as we worked through the financing.Thanks again,David and Tammy Johnson
jcrane74
Jun 25, 2015
Recently made a trade at Machens Jeff City. I was pleased with the customer service I received throughout the process. Mike Rogers and Matt Wilde were both professional and made the car buying experience as painless as possible. I have bought several vehicles over the years from Machens and keep coming back for the reasons mentioned above. Definitely recommend Machens if you are looking for great customer service and competitively priced vehicles.
Steve
Jun 24, 2015
We purchase a 2015 Ford Fusion today. I would like to commend Mike Rogers and Leah Brandt for the excellent service they provided. They provided excellent service through the whole process.
Mike14
Jun 24, 2015
Completely satisfied. Couldn't be happier. Would recommend to ANYONE. Thanks for all you did. Will definitely go back. Looking forward to trying your service dept.
Terry at the Lake
Jun 23, 2015
We had been looking for our new F-150 for about 2 months at 6-8 dealerships in central Missouri.....trying to find a truck on the lot that had the equipment we wanted. THEN WE FOUND BRAD BARTLETT AT MACHENS in Jefferson City. WOW!! What a difference a location & sales person can make!!! Brad took us through all the newest features...explaining each...demonstrating some...and determining if it was a value to us and our needs. We had a great experience....ended up thinking all the material and features over....and went back to order a new one exactly as we wanted. 5 WEEKS LATER....our truck arrived....just as we wanted. The dealer has been a great place to visit....good phone handling, the other associate Chris was friendly and easy to deal with...coming through on all they had previously discussed and promised. PS....if you ever have to wait for something.....they have a snack bar that has nothing left out....seriously....very nice bonus...if you have to wait....they make it comfortable for sure! Do your self a favor....check all the rest out...then go see Brad Bartlett and treat yourself to one of the best! Terry at the Lake
suez
Jun 22, 2015
Curtis Jahr is the dealer we used and we will recommend him highly. He was nice, friendly and very helpful. He explained everything in ways that we understood. Great salesman. Will highly recommend him.
nichols,lynda1945
Jun 22, 2015
We would like to thank Cody Byers for his excellent salesmanship!! He was very courteous and professional!! Thank you for your help. Cody! We love our new car!
buster
Jun 21, 2015
I would like to thank Cody Byers for working with us on the purchase of our vehicle. He was very professional and helped explain all the features and how they worked on the vehicle. I would recommend him to anyone for assistance in making a sale.
vpierce
Jun 21, 2015
Thanks to Judy, Victor, Tony and Terry on the purchase of my vehicle. Special thanks to Victor for going above and beyond. Judy is the best in sales.
Photogal
Jun 19, 2015
Brad is great at what he does, went out of his way to make this sale. I love this vehicle and can't wait to drive it some more!!
tool84
Jun 19, 2015
I had the most pleasant experience buying my 2014 Nissan Versa. My sales representative Joe Herx was amazing and knowledgeable. Joe and Leah made this the most easiest experience ever.
Hubbard738
Jun 19, 2015
We had a great experience with Brad Bartlett on the purchase of are new Ford Excape!! He went above and beyond to get us taken care of. Thanks Brad!!
HarrisFamily
Jun 14, 2015
Randy Wells greeted us when we came to the dealership in search of an Edge. He took time to answer all our questions without pressuring us. Chris Wiedmier explained all the paperwork and stopped to make sure that we understood everything before signing. Randy and Chris also made our daughter feel at home as well. Both Randy and Chris went above and beyond to make sure everything went smooth. We will be recommending your dealership to our family and friends. Great job!
HarrisFamily
Jun 14, 2015
Randy Wells greeted us when we came to the dealership in search of an Edge. He took time to answer all our questions without pressuring us. Chris Wiedmier explained all the paperwork and stopped to make sure that we understood everything before signing. Randy and Chris also made our daughter feel at home as well. Both Randy and Chris went above and beyond to make sure everything went smooth. We will be recommending your dealership to our family and friends. Great job!
Dwayne1123
Jun 13, 2015
I live in St. Louis. I purchased a used 2008 Chevy Cargo 3500 about one month ago. Derek Streeter was my sales person. My transaction was handled largely over the phone and email in less than a week. Picked up the van on a Saturday and was out the door within one hour. Vehicle was a accurately represented and the transaction was transparent. Joe Machens Capital City Ford Lincoln is an honest dealership - I cannot say this about all dealerships. I would highly recommend Derek and the Joe Machens Capital City Ford Lincoln team. Chris Wiedmier, the Finance Director, was also very nice and gave us excellent credit terms. Joe Machens Capital City Ford Lincoln is worth the drive. I could not come close to touching my deal in St. Louis. Thanks guys! Dwayne
Jerrywood
Jun 8, 2015
Willing to work with my special situation. Was flying in to pick up the vehicle and needed things done in a timely matter. Also was offered a ride from the airport 20 miles away.
LSL F150
Jun 8, 2015
Knew the truck I wanted to look at from the Internet, drove down from the St. Louis area, took a test drive, received a fair trade-in offer, then settled on price in about 5 minutes; I said I wanted to look around more based on the price, they asked what I wanted to pay, I told them, they countered with a good price....done.
Country Folks
Jun 5, 2015
We had a great experience buying our new Ford truck. The staff was very helpful and knowledgeable in finding the perfect truck for us. The lounge was great and the snacks were great!
Konrad Fam
Jun 3, 2015
Our family has purchased many vehicles but never from Joe Machens. We traveled over 1 1/2 hours to meet with Brad. He made our trip well worth the drive. Our purchase was the easiest we have ever made. Brad made sure we were getting everything we wanted in an Explorer and the discounts we qualified for. We actually enjoyed our car buying experience and look forward to having our new Ford!Thanks so much! The Konrad Family!
B K Lincoln
Jun 1, 2015
Joe Machens had a 2012 Lincoln MKS listed on their internet site. The photos were very helpful and the information was excellent. I dealt with Shawn Flanary who was super and gave us really straight forward assistance allowing us time to consider our purchase. He was especially helpful in negotiation of the sale price which we felt was very fair and Joe Machens was honest in giving us a fair value with our trade. After our offer was accepted, Terry Bradshaw assisted us with the financing and arranged an exceptional rate for our purchase. After everything was finished Shawn even helped us program our cell phone into the blue tooth on the car. I totally recommend Joe Machens dealership! I will definitely come back for our next purchase. I forgot to mention the great amenities in the waiting area.
Sharon/car shopper
May 31, 2015
I was involved in a car accident in which someone hit me and totaled my car. This was a very stressful time looking for a vehicle because I felt pressure from the insurance company to settle. The service that I got at Joe Machens is the best I have experienced while buying a car ever. They made the process so easy and turned around a very stressful experience for me. Would recommend Ron Murphy to anyone looking to buy. There was also others I dealt with thru the process that I do not remember their names. Tom Stegeman was very helpful in the process as well. The finance person and one other gentleman both very helpful also. Would recommend anyone looking for new or used to try here first.
Happy Lady
May 30, 2015
I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful.
Happy Lady
May 30, 2015
I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful.
Bill JC
May 28, 2015
I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale happen. Terry was good to work with in the financial office. I would recommend Joe Machens ford to buy a car from and they stand behind their cars.
Bill Nugent
May 28, 2015
I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale happen. Terry was good to work with in the financial office. I would recommend Joe Machens ford to buy a care from and they stand behind their cars.
unclehenry
May 28, 2015
We looked and drove a 2009 Honda CRV and it seemed fine and purchased it 5/19/15. When I picked up the car on 5/21/15 there was a chip on the windshield in the drivers direct line of site which was not there when we drove it on 5/19. There was no sales personnel available when I brought it back so I asked for a sales manager. I was referred to Rick in the used car sales office. When I explained the situation all I got was excuses and an inference that I was lying about the situation. It was absurd as I hadn't driven it 10 miles after taking possession of the car when I returned it and contacted them. After arguing with him until I figured it was no use, I walked away and went across the street and explained the situation to a manager in the new car sales office. I don't even know his name as he didn't introduce himself nor give me a card. He walked across the street to mediate the situation and the car was not there. It had apparently been taken to have the windshield damage checked. He came back and said the windshield had been repaired previously and couldn't be repaired again and they would replace it. It was replaced on 5/22 satisfactorily. On 5/27 I had an doctors appointment in St. Louis and went out to start the car and the battery was dead. I jumped it myself because I had to get to the appointment and couldn't wait for them or anybody to come and jump it. I was so upset that because of their attitude regarding the windshield there was no way I was going to go through it again to get the battery and the charging system checked out. I decided to return the car. I stopped payment on the check and went to the manager and after him trying to appease me and my insistence the car be returned he and his less than friendly Notary agreed on my request. After buying cars for over 50 years, I have never been so poorly treated. The dealership personnel are the least customer oriented and most argumentative than any I have ever dealt with! I also question their business practices with regard to what they do to cars they bring in from out-of-town to patch them up and detail them to sell to unsuspecting customers.
Regnig660
May 27, 2015
This is a great dealership to do business with. They found the truck we wanted at an unbeatable price. Professional, friendly staff. The customer lounge is great too! Where else can you get Starbucks coffee and freshly made cotton candy on a stick?
cschodro
May 26, 2015
Our salesman, Bradley Kellerman provided helpful, informative and courteous service as we began our research into the type of vehicle in which we were interested. Mr Kellerman went above and beyond the call of duty in providing the opportunity for us to check and test-drive the car, Terry Bradshaw and Chris Wiedmier supplied expert financial counsel and service in a timely and efficient manner, both via the telephone and when we visited the dealership to sign the documents and retrieve the Ford Edge that we purchased.
tltwyman
May 22, 2015
Thank you Brad Bartlett and Joe Machens Capital City Ford! We had a fantastic experience and we will definitely come back!!
Lulu
May 21, 2015
The buying process was great and everyone is very friendly of course. The downside is that we purchased a maintenance plan so we are stuck coming here for oil changes. They make "appointments" for you but that doesn't mean anything. Having an appointment is pointless because you still have to wait 2, 3 or sometimes 4+ hours for them to change your oil. I've never experienced such a long wait time at any other dealership. I'm glad we purchased our vehicle from them, just wish I didn't have to come here for maintainence.
meghentg
May 21, 2015
I took my vehicle to Joe Machens Ford service center in Jefferson City to have my radiator replaced. The mechanic punctured a hole in my AC condesor trying to get to my radiator (the incorrect way) and when all the work was done I picked up my car to discover that my dust cover was being held up by ONE sheet metal screw and the cover was all bent up where the mechanic tried to pry it off. So I took my car back to have the dust cover fixed and when I picked it up later that evening a piece was still hanging down and they used a variety of whatever screws they could find to hold up the cover. With that being said I cannot even order the original screws to fix it my self because they ruined the original threads. I WILL NEVER TAKEY CAR BACK TO THIS PLACE OR BUY A VEHICLE FROM JOE MACHENS FORD (Jefferson City) EVER!!!! To be honest we all know they figured I would not notice the difference or an issue. I take a lot of pride in my car and I can only hope that the mechanic and service department treat my vehicle in the same manner.
Sheryl & Rodney
May 21, 2015
BY FAR the easiest car buying experience we have ever had!. Thank you Brad for all your hard work. We HIGHLY recommend Brad Bartlett!! No haggling in price, no stress and everything was effortless on our end.
Darla Klebba
May 20, 2015
I would like to thank Cody Byers for helping me find the perfect used car for me. I know I wasn't his easiest customer because I was very picky in what I was looking for. I had been looking for approximately 4 - 6 months both on-line and driving thru different car lots. It had to fit my needs and wants and be at a good price and he accomplished that task for me. I'm very happy with my new vehicle!
COMO Biker
May 20, 2015
Brad Bartlett was my sales person, he listened to what I was looking for and patiently served very patiently and professionally to assist in making the purchase of my 2011 Ford 150. I found the dealership to be a very pleasant environment and made my shopping experience a pleasure. My wife and I will be shopping with them again when we make our next auto purchase. I appreciated Brad's professionalism and patience, integrity and honesty while I struggled with my important decision. Thank you Brad, I enjoyed working with you.Thank you,Bob Allen
msf21
May 17, 2015
I went to just "look" and Cody Byers sold me my new Ford Crew Cab Truck in less than 30 minutes!! His friendly salesmanship and genuine interest in wanting to know just what type of vehicle I was looking for is what sold me. I originally was going to buy a used truck, but Cody convinced me that with the sales incentives Ford offers, I could afford a new Ford truck with all the warranties that goes with buying brand new!! Cody is a great asset to Joe Machens sales and I was more than pleased with his service and knowledge.Tom Stegeman, goes without saying is the best! My husband and I have known Tom for many years through many purchases of Ford, Lincoln, and Mercury vehicles. Tom directed me to Chris Wiedmier who really worked the best deal and found a loan I could really work with and I couldn't be more pleased with my experience working with Chris.My experience was excellent all the way around and I would direct my friends to no where else but to Joe Machens for the best deals, the best service, and the best vehicles around!!THANK YOU CODY BYERS, CHRIS WIEDMIER AND TOM STEGEMAN!!!
globalvillage
May 14, 2015
We purchased a pre-owned Lincoln MKT from this dealership. The transaction was a bit complicated, since it involved a buyer and bank in one state, the dealer in another, and registering the vehicle in a third state. It took time and patience on the part of our salesperson, Brad Kellerman, as well as Terry Bradshaw and Tom Stegeman. They were flexible and professional every step of the way. The paperwork and delivery in Jefferson City were efficient and straightforward. It already tells you a lot that we carefully researched available Lincoln MKTs in an 800-mile radius from where we live, and found that Machens had the best deal. We drove more than 750 miles (each way) to complete this transaction, and couldn't be happier that we did. The car is even nicer than we had expected. And our total costs, including the weekend trip, were less than we would have paid for the same model much closer to home. Plus, we got to see some of the Ozarks!
NATE
May 14, 2015
PURCHASING MY NEW CAR FROM JOEMACHENS CAPITOL CITY WAS THE BEST DECISION I COULD HAVE MADE. BRAD WAS COURTEOUS AND KNOWLEDGEABLE ABOUT THE BUYING PROCESS. EVERYTHING WAS EASY WITH NO STRESS AT ALL.
globalvillage
May 14, 2015
We purchased a pre-owned Lincoln MKT from this dealership. The transaction was a bit complicated, since it involved a buyer and bank in one state, the dealer in another, and registering the vehicle in a third state. It took time and patience on the part of our salesperson, Brad Kellerman, as well as Terry Bradshaw and Tom Stegeman. They were flexible and professional every step of the way. The paperwork and delivery in Jefferson City were efficient and straightforward. It already tells you a lot that we carefully researched available Lincoln MKTs in an 800-mile radius from where we live, and found that Machens had the best deal. We drove more than 750 miles (each way) to complete this transaction, and couldn't be happier that we did. The car is even nicer than we had expected. And our total costs, including the weekend trip, were less than we would have paid for the same model much closer to home. Plus, we got to see some of the Ozarks!
Weider1
May 12, 2015
My wife and I recently purchased a 2013 Infiniti G37x from Machens. We love our vehicle and had a top notch experience. Kudos to our sales rep Brad Kellerman for his hard work. Wes & Janelle
S Ellis
May 11, 2015
The salesman Tyler Kettle was awesome and Chris the finance guy was so helpful. I would recommend Joe Machens to everyone. The kids had games to play while we looked and everyone was so nice. Awesome dealership. I wrote a review before this one but I wanted to thank our salesman and finance guy by name. They were wonderful to do business with.
S. Ellis
May 11, 2015
I give Joe Machens the highest recommendation. The facility has games for kids to play while your looking, the people that work there are so nice and friendly. Our salesman went above and beyond and yet I never felt pressured. We enjoyed it from start to finish. I would recommend them to anyone.
davedonna
May 11, 2015
no hassle,down to business and didn't waste a lot of our time. did the paper work in a timely manner and Tyler was very good to work with
Explorer
May 10, 2015
I had first emailed and Bradley answered all my questions very upfront. When coming to the lot we asked for him. Full of information, pros and cons. Very straight forwarded. Even after making the deal followed up with pics and answers to questions. Have already recommended this dealership to many.
Msmith
May 9, 2015
Tyler did a great job finding the truck that my husband wanted. He's like a kid with a new toy in it. Thanks Tyler!
lb73
May 9, 2015
The whole process was very pleasant. Cody Hodge was very helpful he was very informative and left nothing unanswered. He went out of his way to be available when we had a question or wanted to drive the vehicle.
Focus Owner
May 5, 2015
I recently purchased a new Ford Focus. This was my first time buying a new car. The staff was very helpful and knowledgeable from start to finish. They listened to my needs and went above and beyond to find me the perfect car for me at a price I could afford. I never felt pressured or forced to make a purchase that I was not comfortable with. When I went in to the dealership they did not have the car I wanted in stock so they found the perfect car at another dealership and had the car delivered to their lot the same day at no additional charge! As a first time car buyer the whole experience can be a little overwhelming but they made me feel comfortable and made sure I was 100% satisfied with my purchase. Would highly recommend to others.
Focus Owner
May 5, 2015
I recently purchased a new Ford Focus. This was my first time buying a new car. The staff was very helpful and knowledgeable from start to finish. They listened to my needs and went above and beyond to find me the perfect car for me at a price I could afford. I never felt pressured or forced to make a purchase that I was not comfortable with. When I went in to the dealership they did not have the car I wanted in stock so they found the perfect car at another dealership and had the car delivered to their lot the same day at no additional charge! As a first time car buyer the whole experience can be a little overwhelming but they made me feel comfortable and made sure I was 100% satisfied with my purchase. Would highly recommend to others.
Cindy Mack
May 5, 2015
Bradley Kellerman was very nice to us during our car trade. We were trading our sports car (SSR) that we had for 10 years. We wanted to get a useful truck to haul things so we bought a F150 we are very pleased with our purchase. Doug was in the office to and very helpful.
Christina Dunham
May 3, 2015
I've never had a buying experience such as this one! Everyone was super kind and efficient. Everything was as quoted over the phone and when I went in to visit, nothing changed. I highly recommend anyone who's searching for a new or used vehicle to give these folks a shout! They're amazing! Thank you guys for making this experience special and stress free. I love my new Dodge Journey! God bless you ALWAYS! -Christina Dunham
Mark V.
May 3, 2015
John Lange is the man! He made things go smooth, quick and easy for me to get this car as a suprise birthday and early anniversary gift for my wife. He went above and beyond keeping it a secret from my wife- thank you John!Ps. She loved it!
ChristinaD87
May 2, 2015
I've neverr had a buying experience such as this one! Everyone was super kind and efficient. Everything was as quoted over the phone and when I went in to visit, nothing changed. I highly recommend anyone who's searching for a new or used vehicle to give these folks a shout! They're amazing! Thank you guys for making this experience special and stress free. I love my new Dodge Journey! God bless you ALWAYS! -Christina Dunham
chevy Impala
May 2, 2015
Brad Bartlett was wonderful to work with He took great care of before and after.I needed an extra key and Brad was good enough to come and get the car and took care of the manner for us. Brad is a good employee I am sure that he will do very well. We wish him the very best and hope that he succeedsSam and Marsha Land
staffordjp
May 1, 2015
We recently purchased a new truck from Joe Machen's Ford, Brad Bartlett was our awesome saleman and after our experience we highly recommend both. We will always return to Brad for our vehicle needs as our experience working with him was equally fun and professional. He never made us feel like we were being pushed into anything or that he was making decisions for us, Brad helped by giving us the knowledge and answers to our questions about the trucks we were looking at to make our decision on the truck that met our needs. We were offered a deal we all agreed on from the start and we left feeling like were valuable customers to Brad and to Joe Machen's. Joe Machen's also has an amazing selection of vehicles and a fantastic staff.
The Huhmanns
Apr 30, 2015
Shawn Flanary made our purchase experience easy. We never felt pressured. His was very competent in explaining all features of our new truck. We will surely trade there again.
Ashley E
Apr 29, 2015
My experience at Joe Machens Capital City Ford Lincoln was very stress-free and smooth. My salesperson was Judy, and she is a pleasure to work with. She's very honest, knowledgeable, and will work with you as much as possible to make your experience great. Chris with financing was also very nice to work with. It's not just business, because they also spend time trying to get to know you and build a relationship with you. I would definitely recommend this dealership to anyone in the future. Thank you! P.S. And they have really yummy complimentary goodies for you while you wait :) (candy, icees, popcorn, tea, Starbucks coffee, icecream, orange/apple juice)
happycamper
Apr 29, 2015
A big thanks to Mike Rogers for really listening to me and finding me the perfect vehicle based on my description. This made my search actually enjoyable culminating in a truly outstanding truck.
ashleyne2408
Apr 29, 2015
My experience at Joe Machens Capital City Ford Lincoln was very stress-free and smooth. My salesperson was Judy, and she is a pleasure to work with. She's very honest, knowledgeable, and will work with you as much as possible to make your experience great. Chris with financing was also very nice to work with. It's not just business, because they also spend time trying to get to know you and build a relationship with you. I would definitely recommend this dealership to anyone in the future. Thank you!
Amber Whittle
Apr 24, 2015
I needed a new vehicle but I hate the whole process in general. I contacted my salesperson, Cody Hodge, who was extremely helpful and not pushy at all. When I finally was ready to make the move, the staff did a wonderful job doing everything for me, even finding me the best financing option and getting that all set up. The work on my end was minimal which is the way I like it. Very easy process and I will be a repeat customer.
Tmueller79
Apr 23, 2015
Doug Underwood was a great salesperson. He helped us find just the right vehicle for what we needed. Thank you Doug for all of your help.
TerriA
Apr 22, 2015
Great experience. I did not feel pressured or harassed at all. Cordial staff, very courteous salesman and finance personnel. Would definitely buy from this dealer/salesman again.
Nichols,Ron
Apr 21, 2015
Randy Wells was our salesman very helpful,answered all our questions but at the same time did not try to push us into buying something we didn't want or need. Very professional and friendly.
Meganwogan
Apr 17, 2015
We were switching from an suv to a car for better gas mileage. We gave up space and a few amenities for a cheaper car, however, we are very satisfied with it being new and better on gas and i can also get it over the hump on the driveway. Thats a plus!
Megan wogan
Apr 16, 2015
We were switching from an suv to a car for better gas mileage. We gave up space and a few amenities for a cheaper car, however, we are very satisfied with it being new and better on gas and i can also get it over the hump on the driveway. Thats a plus!
ZF,JF
Apr 7, 2015
Thanks to Sarah for all the e-mails prior to my wife and I coming to the dealership. Once we got there Brad waited on us, answering all our questions and helping find the best price possible. Also thanks to Chris for making the financing process very easy and painless.
Kp
Apr 2, 2015
This was my first time purchasing from a dealership. My salesman Bradley K was very knowledgeable and attentive. He made my first time car buyer experience stress free. I definitely we'll be purchasing from this dealership again!!
Mike and Cindy
Apr 2, 2015
Judy Obermeyer was so easy to work with. We knew what we wanted relayed this to her and she found what worked best for us. She was patient with our phone calls and questions. We will tell everyone to ask for Judy and we will use her again in the future.
ajflyin
Apr 1, 2015
I am very pleased with the whole experience at JMCC. These guys went the extra mile to take care of me. John Lange was exceptionally nice and Chris Wiedmier made the financing process smooth and stress free. They know how to take care of the customer and are professionals. Awesome experience!
Ling1961
Apr 1, 2015
Cody Byers was the perfect sales person for me. He was sincere and wanted to find something that worked for me and that I was happy with at a price range I could afford. Never once did I feel pushed by Cody for time or decision making. He went over all my controls inside my new car with me and even programmed my phone for blue tooth so I could answer a call and still be a safe driver. I have dealt with several car dealerships in the past that just wanted a quick sale where you feel more like a dollar sign than a person. Cody was such a refreshing change to that mindset and restored my faith in excellent customer service. I would highly recommend him to others with the same prior experience. Thanks Cody for making me feel like a valued customer at Joe Machens Capital City Ford!
Amber
Mar 30, 2015
I worked with Cody Hodge when I purchased my car, and I must say,he was excellent to work with. He helped me very step of the way without any high pressure sale techniques that are typical when dealing with car salesmen. He was even able to work around my extremely busy schedule which was a tremendous help. Thanks Cody!
Blair H
Mar 27, 2015
Randy Wells is awesome! My husband bought a truck from him a little over a year ago and when we wanted to trade our SUV in this month he was a great help. He still remembered my husband and helped us find exactly what we wanted at the price we wanted. We love our 2015 explorer!
pam
Mar 27, 2015
they were very helpful and freindly.they didnt treat me as a comission or just a credit score number . i was treated like a person .you dont get that at many dealers .its all about your credit score and bank account at other deals i have worked with in the past. my father in law is looking into trading his vechcle in .i suggested he come there .you guys would treat well.thank you
Beth scott
Mar 27, 2015
The salesman was very nice and not pushy. The finance guy was very helpful and worked hard to get us the best rate for our loan. Overall, excellent expirience and I will be back to do business with them when I buy my next car.
LindsSher91
Mar 25, 2015
From the second I walked in the door I was greeted with a nice helping smile. I have been tossing back and forth between the decision of getting a new car for awhile. The first time I came in I worked with Ron Murphy he helped me test drive the vehicle of my dreams. He made me feel really comfortable and not pressured into making a decision that day. The next time I came in My sales person was John Lange. He listened to everything I wanted in a car and didn't once stray away from his mission of finding what was best for me. He went over an beyond anything I have ever experienced at a car dealership. I never once felt pressured into something I didn't want. Once he found the perfect car for me Joe Machens gave me a great trade in value for my car! It was an offer I could not pass up!! Once John got done with finding my car they sent me over to the finances side Leah Brandt went over all the options I could do to help since I am a soon to be newly wed. She too went over and beyond for me! I have never felt so good about a big decision in my life! They made it easy for me and pain free!! I would recommend Joe Machens Capital City to anyone who is needing to buy a new or used car! If you walk into Joe Machens make sure you speak to John Lange and Leah Brandt!! Thank you so much for my new car I LOVE IT!!!
firecap67
Mar 25, 2015
The salesman and finance department went out of there way to insure we were satisfied with our recent purchase. We really like the vehicle and will return when ready to purchase again.
slybunkee
Mar 25, 2015
I spoke with Joe one day while I was having my F150 serviced about looking for an F150 Lariat, I wanted to upgrade. Joe wrote down my wish list and phone number and in about a week he called me to come in and see a sharp F150 Lariat with only 5000 miles. I went in the following day and the truck was immaculate and was exceptional. Joe and Chris Wiedmier allowed me more on my trade than I had expected and we was able to complete the transaction. Joe and Chris are very professional and personable and go above what is expected to satisfy their customer. I already have shared my satisfaction with their service to others.
Clark
Mar 24, 2015
We were greeted by a very friendly salesperson (Tim Wilson). He was patient with us and took the time to answer all our questions. His assistance was instrumental in our choice to purchase from Joe Machens Capital City Ford. Excellent service Tim!!!Also, after deciding on the vehicle, we met with finance director Chris Wiedmier. Chris is a financing wizard! The offer he extended far exceeded our expectations. We are extremely pleased with the high quality service and attention we received from this dealership.
bryon280
Mar 23, 2015
worked with Cody Byers on my new ford escape Cody made my experience of car buying a pleasure this was my fiance's fist new new vehicle so it was a fun experience thanks Cody
richardsonnx2000
Mar 21, 2015
I am happy with the service provided and the after the sale assistance that i received. Brad Bartlett was kind and took special attention to my concerns and assisted me in every way that he could, even helping me clean out my old vehicle .....
Chad
Mar 20, 2015
I Just had the best experience of a lifetime with Joe Machens capital city Ford,Lincoln in Jeffrson City,Mo. My salesman Brad Bartlett was honest and to the point of answersing all my questions that I felt needed to be ask when buying a new car. I Was able to get the car that I wanted to buy and have it already to pickup when I wanted to get it as well as the financial department was excellent in everyway ,I am very pleased to be a New car owner after 58 used cars in my life I have finally bought my first brand new car and it's a Ford..I love Ford cars and trucks you just can't bet the price and Ford is number one in my book..Thanks to my Ford dealership I am Happy...
Viperkev
Mar 19, 2015
I have bought and sold a lot of vehicles. I trade in some higher end vehicles that some dealers shy away from. They always research the vehicle and offer fair prices for my trades! This is my third purchase from here and all have been great experiences. My salesman Cody Hodge is great. He is knowledge of the vehicles and doesn't try to oversell. I could not be happier with my experience. Kevin H
T. J.
Mar 15, 2015
Just traded for a new F150 supercrew with Brad Bartlett. He was great to work with to make this deal happen! Good job by Terry with all the financial stuff and other info too. My previous truck had came from same lot. Just a TERRIFIC place to vehicle shop!!
Tireman
Mar 15, 2015
My family has purchased 6 vechicles from them in the last 2-3 years. We have been treated very kindly with great service and price. JJ Romine has also made our experience great by being fair, honest, and making arrangements to get vechicles back and forth for us. I plan on doing business there as long as I am being treated fairly and won't bother about checking elsewhere.
Kristie
Mar 12, 2015
Ooops.... I meant to give a FIVE star rating not a one star. Sorry for the error guys hope this post will fix that. Every one was great to work with
STLBlues
Mar 8, 2015
My wife and I were looking for a 2012 or 2013 Durango. We live in the St Louis area and had several available here. However, Joe Machens had one online that had lower miles at a lower price than any we had found locally. It also had all of the options we wanted. I called and spoke with Derek in sales. I gave him a detailed description of our trade in. We were able to negotiate an agreeable price. My wife and I had to wait a couple of days because we were taking off work to look at the vehicle. They had no problem holding the vehicle until we could get there. The vehicle was spotless and parked right in front when we got there. I had visions of them trying to lowball us on the trade in when we got there, but they honored the quote they gave us. Derek was very polite and knowledgeable. We didn't need financing, but Chris took the time to explain all of the other documents. The whole transaction went very smoothly, and we couldn't have been happier with the customer service. It was definitely worth the trip from St Louis.
STLBlues
Mar 8, 2015
My wife and I were looking for a 2012 or 2013 Durango. We live in the St Louis area and had several available here. However, Joe Machens had one online that had lower miles at a lower price than any we had found locally. It also had all of the options we wanted. I called and spoke with Derek in sales. I gave him a detailed description of our trade in. We were able to negotiate an agreeable price. My wife and I had to wait a couple of days because we were taking off work to look at the vehicle. They had no problem holding the vehicle until we could get there. The vehicle was spotless and parked right in front when we got there. I had visions of them trying to lowball us on the trade in when we got there, but they honored the quote they gave us. Derek was very polite and knowledgeable. We didn't need financing, but Chris took the time to explain all of the other documents. The whole transaction went very smoothly, and we couldn't have been happier with the customer service. It was definitely worth the trip from St Louis.
Craig
Mar 7, 2015
We bought a new explorer from brad Bartlett and it was a great experience. He was friendly and worked hard to get us the price we needed. I highly recommend him.
Craig
Mar 6, 2015
We bought a new explorer from brad Bartlett and it was a great experience. He was friendly and worked hard to get us the price we needed. I highly recommend him. Craig and Megan Russell
tbainbridge
Mar 5, 2015
I have dreamed of owning my first Lincoln since I was 10 and my Grandparents had a matching set of Towncars - his and hers. It was my job to clean them every week and take care of themNow that I have my own the joy starts all over again. Thank you Machens Capital Ford Lincoln and thank you Doug for making this all possible.The experience was fantastic and I could not have asked for a better morning of car shoppingTony Bainbridge
Artina
Mar 4, 2015
We had a fantastic experience. Everyone was very friendly and professional. We have used this dealership a couple of time before and will continue to return. We recommend them to everyone we know.
dale
Mar 4, 2015
Just a great place to do business they go the extra mile to earn your business we have bought several cars and trucks with them they have gained a buyer for life thank for the work and all you do
calimo19
Mar 4, 2015
I went in just to test drive a car but fell in love with the way it drove. Next thing I knew I was signing paperwork to try and get it. They worked hard to get me close to the payment I would be comfortable with and a fair price for my trade in. I was so nervous, I had never purchased a brand new vehicle before but Bryan walked me through it the whole way. Highly recommend going to him for your next vehicle
Matt McGrail
Mar 4, 2015
Been looking for a certain kind of used vehicle. Mike and Ben found it delivered it to my house and I never looked back. The easiest experience I have ever had in buying a vehicle. If you are looking for a certain vehicle just let Mike know he will find it for you. Thanks again!!! And Ben no you can't borrow it!
KKliegel
Mar 4, 2015
Brad Kellerman made buying my 2015 Chevrolet Malibu stress free! Brad was very professional and helpful, had all my paperwork ready to go when I arrived to make it a very easy and fast transaction! Thank you Brad, Terry Bradshaw and Joe Machens for making my purchase a great one!
Eileen
Mar 4, 2015
My experience was pleasant and professional in every way from my first phone call to me driving away in my "new" car. Mr. Don Racinowiski was a pleasant person in every way as we discussed the purchase of my car. Mr. Chris Wiedmeir made the paperwork a smooth transaction. I Highly recommend this dealership to anyone who values integrity and low pressure conversations while buying a car! Mrs. Eileen Hemann
Jgrims
Mar 3, 2015
Mike Rogers went above and beyond in helping me purchase my used vehicle at Joe Machens. He is very helpful and makes car buying less stressful.Financial paperwork with Chris Wiedmier went smoothly.
pas
Mar 1, 2015
Although this is my first Lincoln, we also have a Ford F150 that my husband loves.Randy and Chris W. were wonderful to work with when making this purchase. With so many options new to me in a car, Randy assured me that I can stop in any time for help. That will be great customer service in itself for me. Thanks Randy. We would recommend this dealership to everyone.
Amy
Feb 27, 2015
I recently purchased a new Ford Escape. Cody Byers went above and beyond my expectations to find the right vehicle with all of the options I wanted in my new car. I would recommend Joe Machens and Cody Byers to anyone looking to purchase a new vehicle.
HT
Feb 25, 2015
I have been a Ford truck person for many years and five years ago we moved to Missouri and I found out Joe Machens in Jefferson City was my kind of place. I have been dealing with Randy Wells and its always a pleasure. Randy knows the meaning of customer satisfaction and makes the truck shopping experience a pleasure.
bernie
Feb 25, 2015
Every time I stop in to Machens everyone is very friendly and helpfull regardless what I'm their for, maybe just a cup of coffee. I enjoy giving Randy Wells a hard time, but he takes it with a smile, God bless him.
HT
Feb 25, 2015
I have been a Ford truck person for many years and five years ago we moved to Missouri and I found out Joe Machens in Jefferson City was my kind of place. I have been dealing with Randy Wells and its always a pleasure. Randy knows the meaning of customer satisfaction and makes the truck shopping experience a pleasure.
prearly
Feb 22, 2015
I purchased my Jeep from Bradley he was wonderful. He was very helpful and gave us a great deal. Matt in the financing department was also very helpful. Can't wait to get my next vehicle from these guys.
hdman1957
Feb 22, 2015
Randy Wells was most helpful and professional. We enjoyed working with him. Financial department was also pleasant. Our experience with Joe Machens was quick and easy. Thank you so much Joe Machens Capital City Ford!!
Wimmerdylan
Feb 20, 2015
I purchased my second vehicle from Bradley. I was once again please with the process and the pricing of the vehicle. JJ Romines and Chris in financing also did a great job. Would definitely recommend them to my friends and family
Mike
Feb 19, 2015
I just purchased my second truck. My salesman was knowledgeable and thorough and financing was made easy. A good group of people and I will recommend them to friends.
coley
Feb 18, 2015
I am extremely pleased with the service I received. It wasn't your typical salesman who baggered you to death I made the decisions and they made it work I will definitely buy again.
bunderwood
Feb 17, 2015
Sales agent got us in the car we wanted. Went the extra mile to make the financing work. We left quite satisfied with our purchase.
Ashley
Feb 16, 2015
Was friendly fair and patient throughout the process. Would recommend to others. Thank you all for the brand new vehicle. Enjoyed the fact that there was little back and forth wasting of time. Make for relaxing experience.
Edge
Feb 14, 2015
This is our second vehicle from Joe Machens ford in JC Mo and the experience just keeps getting better. With great sales personnel like Brad Bartlett a awesome selection of new and used cars the experienced finance team (my favorite Matt Wilde) they always treat us like we are the best and only customers they are there to make happy. Super cool amenities like hot dogs and slushies capachino and candy. All that and we are always in and out of there in a flash with out feeling rushed. We will recommend Brad and Joe Machens ford to anyone.
kmyers89
Feb 11, 2015
I bought a 2013 Dodge Dart from Brad at the machens dealership in Jefferson City last year. It was a stress free experience and he went out of his way to get me the vehicle I wanted at the payments I could afford. I recommend Brad at Joe machens to anyone looking for a new or used vehicle!
Heather Ince
Feb 9, 2015
Our car buying experience was AWESOME! Brad Bartlett was great and met our needs. I also want to thank Terry Bradshaw with our financial needs. I recommend Brad and Machens to friends and family! Thank You! Very happy 2015 Mazda CX-5 owner!!
hince
Feb 9, 2015
Our car buying experience was AWESOME! Brad Bartlett was great and met our needs. I also want to thank Terry Bradshaw with our financial needs. I recommend Brad and Machens to friends and family! Thank You! Very happy 2015 Mazda CX-5 owner!!
Jlheq
Feb 5, 2015
Our experience was very pleasant, Brad went out of his way to help us and I feel like we were treated very fairly. Will recommend Brad and Machens to friends.
Dbalym
Feb 5, 2015
Big thanks for Cody and Chris for help and support. They gave me best car and the best price in the area. Also help with credit negotiations with my bank.
Michelle
Feb 3, 2015
I just LOVED working with Randy Wells! We have been dealing with him for many years and he never disappoints! I recommend him to all my friends! Sincerely, happy 2015 Escape owner????
Jdriskell79
Jan 30, 2015
Enjoyed dealing with these guys. The experience was great from start to finish. Walked in and around 4 hours later walked out with a brand new car. Thank you and will be back in the future.
dealer rater
Jan 29, 2015
Doug was patient in helping me find the right vehicle for my current personal and family needs.First we went to the internet and searched the listing of current vehicles available that seemed to fit what I was trying to find and then when we finished he also suggested a vehicle that was being traded to the dealership at the time I was there. We discussed the vehicle and when it was available Doug had me come back to the dealership to take it for a test drive. The vehicle seemed like an extremely well cared for car that was in excellent condition. I had previously checked with the credit union and local bank regardingthe value of the car and I purchased the vehicle following my test drive. Doug was also helpful by introducing me to the service manager to discuss future care of the vehicle. When I came to take final possession of the car Doug was outside personally drying off the car after it had been detailed.
J. Cunningham
Jan 27, 2015
I bought a 2006 Cadillac DTS. We agreed on a price on the phone & (unlike some other dealerships) the price we agreed on was what I paid. They didn't spring delivery fees, title fees, or any of that other nonsense that some others do. They even filled up the tank for me! Everyone I interacted with was friendly & treated me with respect. Thanks for a great buying experience!
Mandy
Jan 27, 2015
The staff here at this dealership was extremely friendly very helpful and so much fun to be around. It was a great laid-back atmosphere that made me feel comfortable buying a car. I will definitely recommend this to my friends and family great staff great management JJ Romines, and a great salesman Brad Bartlett! I will definitely be by my next vehicle here again! Awesome!!!!!
J.Cunningham
Jan 27, 2015
I bought a 2006 Cadillac DTS. We agreed on a price on the phone & (unlike some other dealerships) the price we agreed on was what I paid. They didn't spring delivery fees, title fees, or any of that other nonsense that some others do. They even filled up the tank for me! Everyone I interacted with was friendly & treated me with respect. Thanks for a great buying experience!
Christina Anderson
Jan 23, 2015
This is the second Jeep I have bought in the last 5 yrs from Cody Hodge. He is a great salesman, straight forward, honest and very helpful. I will refer my friends and family to him in the future!!
stina anderson
Jan 23, 2015
This is the second Jeep I have bought in the last 5 yrs from Cody Hodge. He is a great salesman, straight forward, honest and very helpful. I will refer my friends and family to him in the future!!
Sara
Jan 22, 2015
Brad Bartlett did a great job helping my husband and I find the perfect car for us. He was very helpful and never pushy. I would definitely recommend Joe Machens Capital City!
Lairmore
Jan 22, 2015
I talked to several salesmen at the dealership and Tim was the only one who attempted to sell me a truck. Tim deserves full credit.
Libbert5
Jan 21, 2015
Our experience here at JMCC was great. Brent Simmons worked with my husband and I and helped us find what we wanted. He was a pleasure to work with and very friendly.
SHO
Jan 21, 2015
Both Brad and Terry were a pleasure to work with. They made buying a car on a beautiful Saturday a completely positive experience. Our new Taurus SHO is awesome.
farmer
Jan 21, 2015
Dennis & I felt very comfortable with this dealership .... they were there to please & worked with us to send us driving home with a New Lincoln. A 'Big" thank you to our salesman John Lange for his ability and determination to be of service to us .......... We will come back to Joe Machens Capital City Ford Lincoln !!
Gearheadchick
Jan 18, 2015
Got there at 8am and had my new Corvette in garage by noon! She was covered in ice and John Lange got her taken care of and ready to roll for a test drive! Also got the best price on tires!!! Thank you! I love my new baby girl Lola!
crutherford
Jan 18, 2015
Our buying experience at JMCC was excellent. Our salesperson, Shawn Flanary, was professional yet friendly. He was very knowledgeable about the 2 vehicles we drove and able to address all questions and concerns. In addition, he agreed to help explain navigation system and other features on the purchased vehicle that were not familiar to us. The Business Manager, Terry Bradshaw, was courteous and professional. He also was not overly aggressive pushing an Extended Warranty. He explained all options, costs and advantages. We will keep this in mind and return to see him if we change our minds. Your customer lounge/snack area is a welcoming place and the best of any we have ever visited. We look forward to a return visit in a week or so to get out title and for tutorial help on the vehicle, Joe and Connie Rutherford
Rachael
Jan 18, 2015
Got there at 8 am, the Corvette I was looking to see was frozen solid and by noon I was home with my new car in the garage! John Lange was my salesmen and went over and above the call!Thank you!!
Sanders
Jan 15, 2015
My husband and I were very impressed with JJ Romines and Brad Bartlett's great customer service. We told them exactly what kind of vehicle we were looking for and they located it at a Joe Machens dealership in Columbia, MO. They had it delivered to their Jefferson City, MO location for us immediately. We live 3 hours away so Brad and JJ agreed to hold the vehicle for us to guarantee that it would still be available once we arrived later that day. We looked at other dealerships and Joe Machens Capital City offered the lowest purchase price around. We appreciated the great customer service provided throughout the entire purchase process.
Willard
Jan 14, 2015
I called Joe Herx around 9:00am one morning. I told him what I was looking for and what other offers we had. He called me back with a price. My wife and I were driving home in our new Explorer by 2:00 that afternoon. No pressure. No big sales pitch. Everything was exactly as Mr. Herx said. Joe Herx & Matt Wilde made it a great experience!
Willard
Jan 14, 2015
I called Joe Herx around 9:00am one morning. I told him what I was looking for and what other offers we had. He called me back with a price. My wife and I were driving home in our new Explorer by 2:00 that afternoon. No pressure. No big sales pitch. Everything was exactly as Mr. Herx said. Joe Herx & Matt Wilde made it a great experience!
cj
Jan 12, 2015
Me and my wife purchased a 14' F-150. Randy Wells was our sales person. He was great and very knowledgeable. Cody hodge delivered the vehicle because Randy was out sick the day we signed papers. He was also very knowledgeable. Terry Bradshaw handled the financing. This dealership worked with us when others wouldn't. Would definitely check them out first no matter if your looking at new or used they will treat you right.
Jeannie
Jan 8, 2015
Was not pressured into anything and like that. We knew what we wanted and got it. They all were very nice and knew their stuff. Will come back again.
likescars
Jan 8, 2015
This is the 7th or 8th car i have bought.Don never disappoints,guides me and is a great help.I buy from him only.. He is the greatest and takes care of any challenges that arise.Customer service is his middle name.
Shelby Cleveland
Jan 3, 2015
I just purchased my first new car from this dealership and it was a wonderful experience! Brad, Terry and Leah were all very nice and helpful along the way. I would definitely recommend this dealership and these fine folks to anyone looking to buy a car! I love my new ford focus
Joey Vineyard
Jan 2, 2015
Once again I visited Joe Herx at Machens Capitol City Ford/Lincoln. As always it was a very smooth process. I was able to get the deal done in a matter of hours. Thank you!
JoeyVineyard
Jan 2, 2015
One again I visited Joe Herx at Machens Capitol City Ford/Lincoln. As always it was a very smooth process. I was able to get the deal done in a matter of hours. Thank you!
WARD
Jan 2, 2015
TOM STEGEMAN HELPED ME GET MY FORD GT IN 2005 SINCE THEN MY WIFE AND I HAVE PURCHASED SEVERAL CARS FROM THEM UP TO MY NEW 2015 F-150, ALWAYS HAD GREAT RELATIONS WITH EVERYONE WE HAVE WORKED WITH.
Jaybird
Dec 30, 2014
I saw several Ford Edge vehicles on CarGurus- Found one I might like, sent an email to dealership- Joe Machens in Jefferson City, telling them I would be by the next day around 2pm to look it over, and test drive it. I quickly got a "canned" email reply. First thing the next day, I received a nice email directly from Bradley Kellerman, advising me he would have THE vehicle I emailed about, pulled up front and ready for me to test drive. Sure enough, it was up front and waiting for me. Bradley Kellerman, was personable and easy to deal with. The "financial" manager was a delight to work with. I would have to say it was a very comfortable transaction. NO Hard Sell, or pressure!!!!! Much better than I expected. Thank you Joe Machens, I plan to tell my friends, to stop by and look over your inventory when they are in the market for a New or Used vehicle.
Jan Stephens
Dec 30, 2014
SECOND VEHICLE WE HAVE BOUGHT AT THE CAPITAL CITY JOE MACHENS DEALERSHIP AND WOULDN'T GO ANYWHERE ELSE. BOTH TIMES BEST CAR OR VAN OR SUV PURCHASE POSSIBLE THANKS TO RANDY WELLS AND MATT WILDE
Lou
Dec 27, 2014
They found the Ford Escape I wanted in the color I wanted. Sent a driver to pick it up free of charge. Very happy with my purchase!
Lou
Dec 27, 2014
They found the Ford Escape I wanted in the color I wanted. Sent a driver to pick it up free of charge. Very happy with my purchase!
Tonya73
Dec 26, 2014
I was shopping around for a vehicle and a friend of mine referred Joe Machens Capital City ( she has bought several vehicles from Doug Underwood there ) after numerous dealerships. The staff was very courteous. I would like to say thank you to Randy Wells who was my salesman. He went above and beyond and was extremely courteous and professional. I would highly recommend Joe Machens Capital City to someone looking to purchase a vehicle! I will definately continue doing business there! Thanks to Joe Machens Capital City and thanks go to an excellent salesman, Randy Wells! Pleasure doing business!!
Tamara L.
Dec 23, 2014
We were in our home at Lake of the Ozarks for the holidays and we'd been thinking of trading in our car for a new Explorer. We looked online at the dealer inventory for this dealership and found one that was just perfect! So we drove over to Jefferson City to check it out. However, the Explorer that we were interested in was at the dealership in Columbia (we did not know that the two dealerships shared inventory records). Cody Hodge met us at the door and we told him about the vehicle that we'd seen online and, after checking for its availability online, informed us of its whereabouts and offered to go himself to pick up the car. He left immediately for the Columbia dealership while we did some shopping and had lunch. He called us about an hour and a half later to tell us that the car was now at the Capital City dealership and we ran right over. From that point on, it was blissfully easy! We were satisfied with the offer for our trade-in and we LOVED the Explorer that we'd seen online. After we went for a test drive and went over a few things with Cody, we went into Chris Wiedmier's office for the paperwork. He was also more than accommodating and was happy to answer our questions and address our concerns. Then we went back to Cody, who had taken the car to get it cleaned up, and he went over all of the workings of the car. I previously owned a 2011 Explorer and the controls were almost identical so I didn't need much help. All in all, it was a wonderful car buying experience! We actually enjoyed it! This is our 6th Explorer - we always come back to Ford!
tmhlobb
Dec 22, 2014
We were in our home at Lake of the Ozarks for the holidays and we'd been thinking of trading in our car for a new Explorer. We looked online at the dealer inventory for this dealership and found one that was just perfect! So we drove over to Jefferson City to check it out. However, the Explorer that we were interested in was at the dealership in Columbia (we did not know that the two dealerships shared inventory records). Cody Hodge met us at the door and we told him about the vehicle that we'd seen online and, after checking for its availability online, informed us of its whereabouts and offered to go himself to pick up the car. He left immediately for the Columbia dealership while we did some shopping and had lunch. He called us about an hour and a half later to tell us that the car was now at the Capital City dealership and we ran right over. From that point on, it was blissfully easy! We were satisfied with the offer for our trade-in and we LOVED the Explorer that we'd seen online. After we went for a test drive and went over a few things with Cody, we went into Chris Wiedmier's office for the paperwork. He was also more than accommodating and was happy to answer our questions and address our concerns. Then we went back to Cody, who had taken the car to get it cleaned up, and he went over all of the workings of the car. I previously owned a 2011 Explorer and the controls were almost identical so I didn't need much help. All in all, it was a wonderful car buying experience! We actually enjoyed it! This is our 6th Explorer - we always come back to Ford!
Randy
Dec 21, 2014
It was a pleasure working with salesman Randy Wells. He was courteous, professional and knowledgeable about the vehicles that I was considering purchasing. He was more than accommodating and worked around my schedule even staying after hours to finalize the deal.
Roger
Dec 19, 2014
Last week I bought a 2014 Ford Taurus SHO with 16,435 miles on it. I found the car on ebay and communicated with me Don DAZ a few times by phone before going to the dealership. Once there I was received with a warm welcome from a friendly staff. Don was great, were personable and very knowledgeable about the car. He then worked a very good deal for me on my trade-in. When we went to close the deal we met Mr. Terry Bradshaw, financial manager, who was also very nice and made our experience very pleasant. There was no high pressure, just a great group of folks to do business with. They made by 143 mile trip worth while. Thanks Roger
blsnls
Dec 13, 2014
I was given a recommendation to call Lance at the dealership and he brought me an Edge to test drive for the day. When I got to the dealership, Cody was there to help me with all of the paperwork and had my Edge ready for me. Thanks for the great experience.
trbell
Dec 11, 2014
I have worked with Cody to buy several cars over the years. He always pulls through for me. I am not a fan of the car buying process, but Cody makes it as painless as possible... and it's good to have someone you can trust.
darryl.hubble.9
Dec 10, 2014
We have purchased several cars over the years from randy at this dealership and continue to return due to friendly and fair treatmentStaff in general and service department good to work with
lrdeo
Dec 9, 2014
Brent worked hard to find a vehicle that met our needs, giving special consideration to our financial limitations. Terry paid special attention to the paper work, so that everything was in order when we went to title the car. What a smooth transaction.
Wagner family
Dec 8, 2014
We were looking for Super Crew 4x4 that would be able to carry our growing family and perform in some of our outdoor experiences. Doug Keeler was able to find the vehicle we wanted and give us a fair deal.
Josh
Dec 8, 2014
Had a great experience buying my new f-150! Will definitely do business with again! Brad Bartlett went above and beyond to find the perfect truck for me! Very pleased!
RANDYDEBBIE
Dec 8, 2014
We were looking for Super Crew 4x4 that would be able to carry our growing family and perform in some of our outdoor experiences. Doug Keeler was able to find the vehicle we wanted and give us a fair deal.
jj738kay
Dec 8, 2014
Had a great experience buying my new f-150! Will definitely do business with again! Brad Bartlett went above and beyond to find the perfect truck for me! Very pleased!
Tamara522
Dec 7, 2014
My salesperson, Shawn Flanary worked with me to get the most value for the least amount of money. I purchased a new vehicle & a used vehicle from him last weekend. It was the most delightful purchasing experience I have ever had. My children loved the Starbucks, soda, hotdogs, cotton candy machine, free pinball machines & the rows & rows of other candy in the lounge. I recommend you shop for your car needs at Joe Machens in Jefferson City!
nandud13
Dec 5, 2014
As a single mother of 2 kids I needed a safe reliable vehicle. Lance found me a very nice Nissan Altima that is in awesome condition. He went above my expectations. I have to say this was the easiest car buying experience I've ever had. I will definitely be back in the future and recommend anyone looking for a new car. Thanks again Lance!
jordan122306
Dec 5, 2014
I was looking for a used truck so I called Lance at Capital City Ford and told him what i was looking for and he said he would get on it. A couple of hours passed and Lance had already came up with the perfect truck, a 2004 Ford F-150, the vehicle had all the options that i was looking for, and the first price quote Lance gave me on the truck was cheaper than i was expecting too pay and less than I set out too spend when started looking, and later that evening Lance had the truck delivered to my home in Springfield Missouri with a full tank of gas and completely detailed, and the truck was everything he said that it was. Thanks too Lance Burns and Machens Ford for there wonderful service once again.
Vicki in Missouri Needed AWD
Dec 4, 2014
My experience was very good. Scott was very helpful in helping find a vehicle to fit my needs (Not Pushy). The finiancial staff Chris and Leah were very professional and tried to take care of me in a timely mannor. Even the staff that met me at the door insured that I would be taken care of.
VickiDorge
Dec 4, 2014
My experience was very good. Scott was very helpful in helping find a vehicle to fit my needs (Not Pushy). The finiancial staff Chris and Leah were very professional and tried to take care of me in a timely mannor. Even the staff that met me at the door insured that I would be taken care of.
joe.blakely.9
Dec 4, 2014
We purchased a new 2012 Ford Focus from Judy Obermeyer two years ago, so when I went looking for my "bucket list Mustang", I knew who to see! Judy went thru possible rebates for new, and used pricing with us. We found EXACTLY what we were looking for.
eldonfd500
Dec 3, 2014
We have recently purchased a vehicle from Lance and appreciate the quick response and fast turnaround. The vehicle purchased was as good as expected. I will definitely deal with Lance and send him all the business I can in the future.
kdstottle
Dec 1, 2014
We have worked with Lance on purchasing several cars. We have always been extremely pleased with the level of personal service Lance has provided us. he works very hard to make sure we are happy with our purchase, and also that we receive a great deal. After several months of owning my Ford Focus, I am still very happy with my purchase from Joe Machens.
ldswillum
Nov 29, 2014
Cody Byers and Chris Wiedmier were both very nice and helpful. I would highly recommend both of them to assisit you when buying and financialing your new vehicle.
judydf
Nov 29, 2014
Wonderful Experience!! This is our second vehicle which we had the opportunity to work with Salesperson, Randy Wells. Randy went our of his way to find the vehicle we wanted. The respect and consideration for the customer at the Joe Machens Dealership was superb. Everyone went out of their way to make us feel comfortable. We would recommend this dealership to all our friends and neighbors and send them to Randy Wells personally..Larry & Judy Farnham
JCMO1234
Nov 29, 2014
Judy Obermeyer worked with us to make our car search successful and didn't give up until we were happy. It was much appreciated. She was recommended by a friend, and I'll recommend her to all my other friends.Chris Wiedmier cut through all the paperwork in record time and made a daunting task simple. Great job!
AppFan
Nov 29, 2014
Judy Obermeyer worked with us to make our car search successful and didn't give up until we were happy. It was much appreciated. She was recommended by a friend, and I'll recommend her to all my other friends. Chris Wiedmier cut through all the paperwork in record time and made a daunting task simple. Great job!
hmls1991
Nov 21, 2014
Everyone was so helpful and friendly! Every single person I talked to has a smile on their face. I'd recommend this dealer to anyone!
adambgier
Nov 21, 2014
This dealer definitely goes beyond your expectations! Very happy with the car and the entire experience. They have great selection, great people and get awesome financing rates.
Cassie1223
Nov 21, 2014
I was very very pleased with my recent purchase for my son with Lance Burns!! He found exactly what we needed and everything was very stress free and simple in the process. We would definitely never go anywhere else with the experience we had there!! Thank you so much Lance for finding what we needed so quickly and accurately! Very happy mama here!!
jprenger
Nov 20, 2014
I just purchased a 2015 Explorer. My sales rep John, made my shopping for a new car experience fun and very easy to do. After listening to all my likes and dislikes, John quickly found me a car that met all my needs. Plus I got a great price for my trade-in! Thank you Joe Machens and John for all your help. I love my new car!!
mistykillion
Nov 20, 2014
I was very pleased with my car buying experience. It was very simple and straight forward. Would buy from Lance Burns again. Very happy customer.
Dakota Fish
Nov 20, 2014
Very good service. Had no problems as all. I am very pleased with my vehicle, it is the perfect car for me.
mistykillion
Nov 19, 2014
Lance Burns found the perfect car for me. It was in my budget, and still a nice car. I am very satisfied with my purchase and will definitely be back the next time I am purchasing a car or truck. Really satisfied customer!
msbirdy
Nov 16, 2014
Judy Obermeyer was recommended to me by a friend. She found the vehicle just like I wanted. Got it in with in a couple days. Chris Wiedmier in the finance department made that portion of the deal fast and easy. Thank you for the good experience.
johnpaty
Nov 13, 2014
Tom was pleasent and helpful. Terry Bradshaw was pleasant, convincing us we should have the Premier ultimate vehicle protection plan. I hope Joe Machens service department serves us as well the last dealer we bought our last new car from.
sarahrmi
Nov 13, 2014
Curtis Jarr was very helpful when buying my Lincoln MKX. I would def. Recommend him to anyone looking for a car! Matt Wilde was also very helpful in getting my Lincoln financed!
rdphillips
Nov 12, 2014
Shawn Flanary was recommended by a friend...was told he was the man that would keep an eye out for the perfect truck for me, low mileage, good, fair price. I had been looking for several months and at several dealerships. I walked in one Friday and by the end of that same day he had located exactly what I wanted. It had just come in. Long story, short...I drove it; they serviced it the next day; I took it home. Great job on everyone's part. I'd recommend Shawn to anyone. Thanks to Capital City Ford for the easy, efficient deal. Special thanks to Shawn! I like my truck.R. Phillips
Libby541
Nov 11, 2014
My experience from the time I asked for more information on their website to the final deal was awesome. Cody Hodge called me back within 5 min of my request online. Listened to all my questions and my needs and wants on the selected vehicle. I drove 60 miles to this dealership and sure enough the vehicle was their waiting on me to have a look. It was everything we discussed and more and the deal was made. They stayed late for my business and Chris Wiedmier did his magic on the financing. I had been looking for several months and had called several dealerships but not one had returned my calls. I have been telling everyone I know to deal with Joe Machens and by the way you need to see their customer break area its awesome. Thank you Cody and Chris.
Libby541
Nov 11, 2014
My experience from the time I asked for more information on their website to the final deal was awesome. Cody Hodge called me back within 5 min of my request online. Listened to all my questions and my needs and wants on the selected vehicle. I drove 60 miles to this dealership and sure enough the vehicle was their waiting on me to have a look. It was everything we discussed and more and the deal was made. They stayed late for my business and Chris Wiedmier did his magic on the financing. I had been looking for several months and had called several dealerships but not one had returned my calls. I have been telling everyone I know to deal with Joe Machens and by the way you need to see their customer break area its awesome. Thank you Cody and Chris.
KCM
Nov 11, 2014
Looking for late model used truck but with truck month rebates found I could get a new one at fairly acceptable price. Randy Wells worked with me to get features I wanted at an acceptable price. Very knowledgeable and courteous. Felt he went the extra mile in showing features and working with me and my wife. Matt Wilde also did the same in explaining the financing; very knowledgeable and courteous
maberryrfd
Nov 10, 2014
Looking for late model used truck but with truck month rebates found I could get a new one at fairly acceptable price. Randy Wells worked with me to get features I wanted at an acceptable price. Very knowledgeable and courteous. Felt he went the extra mile in showing features and working with me and my wife. Matt Wilde also did the same in explaining the financing; very knowledgeable and courteous.
jackwalmorrison
Nov 6, 2014
Our buying experience at Joe Machens Capital City Ford was excellent. Our salesman Don Racinowiski is very friendly, covered everything thoroughly, no high pressure. He made us feel welcome there. Also we are so fortunate to find someone who speaks english correctly. Our finance director Chris Wiedmier is a super nice guy, extremely intelligent, got us a great interest rate and had us on the road promptly. Thank You! D. Morrison
vhowser
Nov 6, 2014
From the minute we walked in the door until we left we were treated wonderful. These people, Brad Bartlett, Matt Wilde and the Service Department are the best. The went above and beyond what we expected and will gladly refer anyone we come in contact with that is in need of a vehicle to come to this dealership. We usually hate the car trading experience, but these guys gave us a different experience and it was a delightful day. Thank you, Brad, Matt and the Service Dept.Ed and Valerie Howser
Ed and Val Howser
Nov 6, 2014
This was the greatest experience we have ever had in buying a vehicle. They were all professionals, from beginning to end.
dormanbe
Nov 5, 2014
Orginally started my search for the type of vehicle I wanted and at a price I felt I could handle on Sunday, 02 November 2014, I spend several hours searching the internet, finally going to the JoeMachen.com. After finding the vehicle I wished to look at and possibly purchase called the dealership in Jefferson City, MO, on Monday morning 03 November 2014 and talked to salesman Randy Wells, Unfortunately the vehicle was at that time at the Columbia sales lot for another customer to look at, Randy said he would call me once he had some information on whether the other person had purchased the vehicle and if they had not he would have it in Jefferson City for me to look at Tuesday 04 November 2014. At about 8 o'clock on Tuesday morning Randy called to say that the vehicle would be in Jefferson City by noon that day for me to look at, Met Randy at about 12:30 that day, was allowed to inspect the vehicle and then take it for a test drive on my own to see what I thought about it. Returned after the drive and told Randy that I would like to start the process of purchasing the truck. I then learned that Matt Wilde, one of the finance associates, had my loan papers and was only waiting for my approval to send it to the lenders to get the financing completed, All the personnel at the dealership were extremely helpful in getting everything wrapped up and paperwork completed for me get this truck, I arrived at the dealership at about 12:30 that Tuesday afternoon and was walking out with the keys to my truck and the ownership packet in my hands by 3:30 that same afternoon! I was totally amazed that it could all be taken care of so quickly and easily and to my satisfaction.Want to especially thank Randy Wells and Matt Wilde for making this a very enjoyable experience..................job well done guys and entire Joe Machens crew for making sure that my time there was comfortable and enjoyable.
Jerry Hogg
Nov 5, 2014
John Lange helped us when we purchased a Taurus six months ago and last week when we purchased a F150 truck. John is very professional and helped us get exactly what we wanted. The trade in for our cars was fair and the overall experience was excellent.
Spencer Bissell
Nov 4, 2014
I came thinking i was not going to get approved i was getting ripped off on my previous car loan paying 25% interest because our credit was not the best thanks to Tim Wilson and Chris Wiedmier we not only got a brand new beautiful Ford Edge we got out of the 25% interest down to a 5%!!! Tim is the best sales man i have ever dealt with he will do anything you ask and go beyond that Chris Wiedmier was a wonderful finance person who does not take advantage of a young person like me i told him where we wanted to be and he worked very hard to get us way under payment wise where we wanted with all the loan satisfactions we wanted. If your thinking about getting a car you have to go see Tim Wilson you will not regret it!
lissydoll83
Nov 4, 2014
We went in just to "look" and found such a great vehicle and deal that we ended up buying! We love our car and we enjoyed our car buying experience. We recommend Joe Machens, and our sales person, Cody Hodge!
AshleyVirgin
Nov 4, 2014
This was our 3rd vehicle purchased through Lance Burns in less than a year. Lance continues to offer exceptional costumer service long after the deal has been made. The professionalism and passion Lance displays to all who walk on Machens lot speaks volumes. Would recommend Lance to anyone looking for a great deal with exceptional costumer service. Look forward to future purchases through him.
Hafe3
Nov 3, 2014
It took some talking and some work but Joe Machens stood behind their product. They were able to work with me and help me get my car repaired at a reasonable price point. I do appreciate the follow up message and ethical attitude.
dick&pat
Nov 3, 2014
Thanks to Cody Byers for a great experience. He found the right Fusion exteriors/interior combination with the options we were looking for. Cody was very knowledgeable in setting up and explaining the Ford Sync technology and other functions of our vehicle. Between Cody, JJ and Terry they made the buying, paperwork and delivery of the vehicle completely carefree. We would recommend Joe Machens Ford in JC for anyone considering a new car purchase. Thanks Dick and Pat!
rp-50
Nov 3, 2014
This is my 2nd "NEW ESCAPE" from Machens and I just love it. The service in the past has always been hassle free and fast in and out as I'm sure it will be in the future. Judy Obermeyer sold both vehicles to me and was very patient while I was trying to make my decisions. Would I buy another vehicle from Joe Machens Ford in JC, you bet I would!!!!! Thanks Judy!
Dick and Pat
Nov 3, 2014
Thanks to Cody Byers for a great experience. He found the right Fusion exteriors/interior combination with the options we were looking for. Cody was very knowledgeable in setting up and explaining the Ford Sync technology and other functions of our vehicle. Between Cody, JJ and Terry they made the buying, paperwork and delivery of the vehicle completely carefree. We would recommend Joe Machens Ford in JC for anyone considering a new car purchase. Thanks Dick and Pat!
Thomas Mavity
Oct 26, 2014
This was our second car purchased from Lance within six months. I stopped in to see him and explained needing another vehicle. Less than a week went by and he found exactly what I wanted! You can tell Lance loves his career with the passion he exudes. He made the paperwork and delivery of the vehicle completely carefree. Lance gave me everything I asked for and the trade - in was more than I could possibly dream. Lance is a professional and Joe Machens should be lucky they have Lance working for them. We will definitely tell everyone we know in the market for a vehicle go see Lance. Thank you for everything Lance, it was a knockout!!!
richard.dowd932
Oct 26, 2014
A big thanks to Randy Wells, Terry Bradshaw, and Tom Stegeman for making my car buying experience a positive one. Randy was a big help in finding my vehicle and setting up and explaining the Ford Sync technology and other functions of my vehicle. Terry explained the extended warranty options, but did not pressure me into purchasing any of the extended warranty's. Tom, a friend and high school classmate, put me in contact with Randy and helped me decide between two models I was considering. I purchased a Ford Focus and absolutely love it. I would recommend Joe Machens Ford for anyone considering a new car purchase.
Mandy Montavy
Oct 23, 2014
Outstanding customer service!!!!!!! Highly recommended! The help they provided me with was incredible, both were very knowledgeable of the vehicle I was interested in purchasing, made my transaction smooth and easy! I plan to use them and this dealership for any future purchases!!
john.francis
Oct 17, 2014
Brent Simmons was my salesman and excelled in every respect. He was constatntly updating us on pricing, options, and availability of what we wanted. I haven't had an easier experience of buying a new vehicle than this. The entire staff was very cooperative and helpful with any question asked. I would refer others to this Ford dealership!
MimiMckay
Oct 15, 2014
This is our second car purchased from Brent Simmons. He has always made sure that we have received a fair deal. We will be back for future purchases. Thank you.Mimi & Steve McKay
bohner
Oct 15, 2014
We bought our Jaguar within one hour, everything was great and went very smooth, Anthony Woodruff and Lance Burns were really friendly and helpful with everything.
Martin.
Oct 15, 2014
We bought our Jaguar within one hour, everything was great and went very smooth, Anthony Woodruff and Lance Burns were really friendly and helpful with everything.
calsgal
Oct 13, 2014
There was no pressure to purchase and the whole process went very smoothly. It did take a while to complete the purchase but that was to be expected. I would recommend this dealership.
Brittney
Oct 13, 2014
There was no pressure to purchase and the whole process went very smoothly. It did take a while to complete the purchase but that was to be expected. I would recommend this dealership.
Mmontavy
Oct 10, 2014
I went from a sports car into a mid-sized suv and had great help from the salesman finding one just right for me. He also provided great recommendations and information on the vehicles I looked into and was a huge asset in helping me pick out my new suv! I highly recommend seeing Lance Burns for your next vehicle!!
mdaniels92
Oct 9, 2014
Thanks to Brad Kellerman for making my brother's experience of buying a new car such a pleasant one. He had never purchased a car from a dealership before.....only through individual owners, so he didn't know what to expect. Brad took great care of him and my brother ended up buying a 2013 Escape that he really loves. Chris, in Finance, was a pleasure to deal with as well. I have purchased two vehicles from this dealership myself and have been pleased with how I was treated and the service I received. Thanks again, Brad, for taking good care of my brother!
Klenk
Oct 8, 2014
Judy and Matt provided an easy, hassle free experience. This is our second purchase from this dealership. We will definitely go back in the future.
ktkonrad
Oct 8, 2014
A big thank you to Lance Burns for working with me for over 2 months to help me find the right car / Jeep!! This was my second purchase from Joe Machens in Jefferson City. Transaction was smooth both times. My mom/dad and I enjoyed visiting their snack bar many times too:)
ktkonrad
Oct 8, 2014
A big thank you to Lance Burns for working with me for over 2 months to help me find the right car / Jeep!! This was my second purchase from Joe Machens in Jefferson City. Transaction was smooth both times. My mom/dad and I enjoyed visiting their snack bar many times too:)
DDimov
Oct 7, 2014
Thank you Lance Burns for going far and beyond to make the best deal for me. All the staff at the dealership is very helpful, kind and professional. Couldn't be happier. The is most fun and family friendly deanship we've ever been.
Mira Ivanova
Oct 7, 2014
It was a great pleasure working with Lance Barnes and all the staff. Thank you for making it so easy and enjoyable for me. Many Thanks!
Dwight Bethurem
Oct 7, 2014
Proud owner of a Lincoln MKX. Lance Burns was instrumental in convincing us that this car would meet our needs--and how right he was. Worked with Scott Jackson on final selection and purchase of the vehicle. Scott was great to work with and provided the best in customer service. We could not have asked for more. Thanks Scott.
CWpolkaew
Oct 6, 2014
We are so happy with our new purchase TOYOTA TUNDRA! With outstanding service of Joe Machens Capital City Ford we got incredible car and very very reasonable price. Lance Burns gave us lot of great choices of cars and quick finance options. With great service of Antony Wood we got full overview of the car and got all information we need for vehicle service. Thanks to Joe Machens.
peggykuhn
Oct 6, 2014
We just bought a Ford Edge from Lance Burns at Capital City Ford. We contacted Lance Burns and explained what criteria we wanted for a car and what price range we had. We called him on Friday morning. Friday afternoon he had a Ford Edge delivered to our driveway for us to test drive for the weekend. Who does that? By Monday morning we were proud owners of an Edge and the deal was done, trade in and all. Don't call or stop by Capital City unless you want the car of your dreams and the best deal in the fastest time possible.
JH
Oct 6, 2014
My wife and I just purchased a Lincoln MKS from Randy Wells at Joe Machens Capital City Ford. Randy was super in all regards. He made us feel right at home and was very accommodating. Being in sales myself I appreciate someone who is customer service oriented. Randy and the whole team at JMCC Ford were certainly that. They didn't sell us a car-they made us a customer!
Jeff Henshaw
Oct 5, 2014
My wife and I just purchased a Lincoln MKS from Randy Wells at Joe Machens Capital City Ford. Randy was super in all regards. He made us feel right at home and was very accommodating. Being in sales myself I appreciate someone who is customer service oriented. Randy and the whole team at JMCC Ford were certainly that. They didn't sell us a car-they made us a customer!
Angel Stansbury
Oct 5, 2014
Douglas Keeler was the salesman who helped me. He was very nice and very knowledgeable. He was also very helpful with setting up my Fordsync and answering my questions.
eldonfd500
Oct 3, 2014
Was well taken care of. Fast and efficient service. Will definitely recommend and return for all my car and truck needs for purchasing and for service.
randy
Oct 3, 2014
Lance made the purchase experience great. Customer service is number one with this dealership. The vehicle purchased was in very good shape and I will recommend them to all friends
Wandaf
Oct 2, 2014
I was referred by my co-worker to Lance Burns and your dealership as I was looking for a new Ford Mustang. I traded my 1999 mustang on the new one. Lance was more than helpful, went above and beyond to find what I was looking for, price range, color, was all delivered. I am THRILLED with my new car. I am a single woman and was treated with respect and dignity. They even delivered my car to me on Sep 16 while I was at work and switched my license plates :) Thank you Lance and Anthony for your excellent customer service!!!Wanda Stapleton,Eldon, Mo
gieroilco.inc
Oct 2, 2014
They took very good care of me and gave me a good deal. They delivered vehicle, full of gas and made another special trip making sure I was comfortable with the options and features.
aworthley
Sep 30, 2014
Excellence service and very helpful in finding the perfect car for our daughter. As soon as she sat in it and drove it she was in love with it.
Louis Garbi
Sep 29, 2014
My wife and I were given excellent service as we were looking for another car. Randy Wells was the salesman who helped us out. Mr. Wells had worked with us before and we appreciated his friendly manner and helpfulness. We were glad to work with him again.
L. Garbi
Sep 29, 2014
My wife and I were given excellent service as we were looking for another car. Randy Wells was the salesman who worked with us. Mr. Wells had worked with us before and we appreciated his friendly manner and helpfulness. We were glad to work with him again.
AudioEngineer
Sep 24, 2014
I went car shopping in Springfield, MO and I can tell you it was terrible. They were constantly trying to rip you off and make you pay a whole lot more for a car in the long run! They didn't truly care about having your business! Especially the "Reliable" Dealerships in town. Avoid them!! I searched online on Joe Machen's Website and found the exact car I wanted at the same price Kelly Blue Book valued it at! I called down to Shawn Flannary and told him I wanted that car 110% and I would be in Jeff City that night to purchase it. I showed up and per my request Shawn held it for me as I knew it was exactly what I wanted! The vehicle was exactly what I expected, and he even met me at a price I absolutely couldn't refuse! He worked with me and made sure I was well taken care of! He didn't try to sell me something I didn't want. He didn't try to do the whole "annoying salesman talk" (I received this a lot, especially since I'm a female.) He was respectful, helpful, and I absolutely will not hesitate to buy my next vehicle here again! Great people and great prices!
Thom110525
Sep 23, 2014
I went car shopping in Springfield, MO and I can tell you it was terrible. They were constantly trying to rip you off and make you pay a whole lot more for a car in the long run! They didn't truly care about having your business! Especially the "Reliable" Dealerships in town. Avoid them!! I searched online on Joe Machen's Website and found the exact car I wanted at the same price Kelly Blue Book valued it at! I called down to Shawn Flannary and told him I wanted that care 110% and I would be in Jeff City that night to purchase it. I showed up and per my request Shawn held it for me as I knew it was exactly what I wanted! The vehicle was exactly what I expected, and he even met me at a price I absolutely couldn't refuse! He worked with me and made sure I was well taken care of! He didn't try to sell me something I didn't want. He didn't try to do the whole "annoying salesman talk" (I received this a lot, especially since I'm a female.) He was respectful, helpful, and I absolutely will not hesitate to buy my next vehicle here again! Great people and great prices!
Kayley Amptmeyer
Sep 23, 2014
If I could give this more than 5 stars I would in a heart beat. I just got my very first car by myself and Doug Underwood was absolutely phenomenal. I told him a little bit about what I wanted and upon arrival he had found the perfect car for me a 2011 Ford Focus SES and I am nothing short of happy. Doug went above and beyond by allowing me to take the Focus home for a few days to make sure I loved it. I will forever be going back to Joe Machens to get a car! You guys are the best!-Kayley
John C T
Sep 17, 2014
My sales representative, Judy Obermeyer has been my go to person at this dealership for 25 years. I appreciate her straight forward approach to coming to an agreement on price--both for my trade in and the car I would like to purchase. I always feel like I am treated fairly and professionally.
John CT
Sep 17, 2014
My sales representative, Judy Obermeyer has been my go to person at this dealership for 25 years. I appreciate her straight forward approach to coming to an agreement on price--both for my trade in and the car I would like to purchase. I always feel like I am treated fairly and professionally.
BalkFam
Sep 16, 2014
We were upside down on our trade but Mike made a deal work out for the car we wanted. Thanks to the dealership for working with us and always having the BEST lounge with free goodies for the whole family!
lzimmy
Sep 12, 2014
Staff was very professional. Douglas answered our questions about our vehicle and we didn't feel pressured at all, Matt was most helpful in answering administrative questions and taking care of all the paper requirements. Enjoyable experience!
RonOrr
Sep 10, 2014
Lance helped my girlfriend and I purchase several vehicles. it is rare to come across someone with his amount of knowledge and professionalism. All transactions were extremely smooth and we do not regret anything about our purchases. It was definitely a joy to work with Lance and you can be assured we will be repeat customers in the future. I, without hesitation, will recommend Lance to anybody who wants a professional and worry free transaction.
RonOrr
Sep 10, 2014
Lance helped my girlfriend and I purchase several vehicles. It is rare to come across someone with his amount of knowledge and professionalism. All transactions were extremely smooth and we do not regret anything about our purchases. It was definitely a joy to work with Lance and you can be assured we will be repeat customers in the future. I, without hesitation, will recommend Lance to anybody who wants a professional and worry free transaction.
jbritton06
Sep 8, 2014
Great dealership! Randy Wells was our salesman . He was low pressure, very knowledgeable and informative. He helped us pick out a vehicle that best fit our family and budget.
cdbonn
Sep 8, 2014
Anthony Woodruff was a great! I will admit, I am a pretty tough customer when it comes to purchasing a vehicle, but he went above and beyond to ensure that I got everything I wanted. It took 5 days to make the final deal happen; in the mean time, Anthony worked hard and maintained his professionalism every step of the way, which included taking my call at 11:00 p.m. and going in on his day off. Hats off to you, sir! I will definitely recommend you to my friends and family. Thank you!!!
JBritton
Sep 8, 2014
Great experience. Randy Wells was our salesman. He was low pressure, very knowledgable and informative. He helped us pick out a vehicle that best fit our family and budget.
dgibler
Sep 6, 2014
Curtis once again got us the car we were looking for, at a great price, and with a great trade-in. The whole buying experience was great, and all the staff at Joe Machens should be commended on their professionalism and putting the customer first.
DFGatjcmo
Sep 6, 2014
Curtis once again got us the car we were looking for, at a great price, and with a great trade-in. The whole buying experience was great, and all the staff at Joe Machens should be commended on their professionalism and putting the customer first.
chrisd11112000
Sep 4, 2014
Great dealership and very friendly people, they were very easy to deal with and do their best to make you happy. Will definitely shop there again!!
Sue Knehans
Sep 3, 2014
We were looking for a specific car, color and features. Brad Bartlett looked diligently until he located the vehicle, had it at the dealership ready for us to pick up within a few days. We were very impressed with the process and the customer service and professionalism of everyone we worked with. Thank you Brad.
ronald.otto.79
Sep 3, 2014
They do listen to my questions and concerns. And very helpful. The car was a good color, and vehicle I was looking for. It has relieved a burden of my shoulders from previous vehicles I have had. Thank You.
Ron O
Sep 3, 2014
They do listen to my questions and concerns. And very helpful. The car was a good color, and vehicle I was looking for. It has relieved a burden of my shoulders from previous vehicles I have had. Thank You.
Ronda W
Sep 2, 2014
Judy was very helpful. I was nervous about getting a new (used) car but she helped put my mind at ease. I really enjoy driving my new car. -Ronda
Aaron Williams
Sep 1, 2014
Judy was very helpful. I was nervous about getting a new (used) car but she helped put my mind at ease. I really enjoy driving my new car.-Ronda
jnelp
Sep 1, 2014
Cody went above and beyond to find the truck we wanted. He called us on his day off to make sure what we wanted is what came to the dealership. Thanks Cody!!
Norman Graham
Sep 1, 2014
These guys were excellent. They helped from start to finish. These guys are the only people I want to work with on any future deals. Thank You, I will see you guys in the future.
Norm
Sep 1, 2014
Curtis Jahr and Matt Wilde are great. Look them up at Joe Machens Capital City if you are looking for a used vehicle. Great experience.
DLS
Sep 1, 2014
I recently bought a Ford 150 truck from Joe Machens. Everyone from the sales people, to the finance people were very friendly and helpful! When I walked in my sales person was busy and they showed me to a room to sit and told me to help myself to soda or if I went in another room, there was a buffet of snacks I could have. Once I met with my sales person, he was friendly and helpful. I have never had an experience as pleasant as this and I will most certainly look to them in the future!
debf5069
Aug 31, 2014
They worked really hard to get the payment where I needed to be. Lance and Bradley were very helpful in getting the vehicle I wanted.
stephenyP
Aug 29, 2014
Lance was very understanding of my busy schedule and made my sale very convenient I did not even have to go to the dealership he brought my options to me and made my trade in very simple and I got and unbeatable rate!!!!! Thanks Lance
Stepheny
Aug 29, 2014
Lance was very understanding of my busy schedule and made my sale very convenient I did not even have to go to the dealership he brought my options to me and made my trade in very simple and I got and unbeatable rate!!!!! Thanks Lance
Karen Sanders
Aug 28, 2014
Lance did an awesome job of helping us find what we were looking for ... Had helped us trough all of our vehicles and have always had a wonderful experience. He always goes above and beyond for us!
carlably2007
Aug 28, 2014
Lance has, once again, met our needs and has gone above and beyond any sales representative we have ever dealt with. We purchased a 2008 Pontiac G-6 for our grand daughter last week. It is a very clean, safe and reliable car for our 17 year old to drive. Smooth financing, good interest rate, payments where we needed them to be. She is THRILLED!!!! I recommend Lance and your dealership to all of our friends and family!!!!
AndersP
Aug 26, 2014
Thank you for the all the great service! You have taken the worry out of buying a new car and I am very happy with my new Ford F-150. Your service was above and beyond all my expectations and I will be sure to tell everyone to see my new friends at Joe Machens Capital City Ford for an unbeatable deal!
AndersP
Aug 26, 2014
Thank you for the all the great service! You have taken the worry out of buying a new car and I am very happy with my new Ford F-150. Your service was above and beyond all my expectations and I will be sure to tell everyone to see my new friends at Joe Machens Capital City Ford for an unbeatable deal!
ridgewayd
Aug 25, 2014
This is the second vehicle I was able to purchase from Mike Rogers this year. Always very professional and easy to work with. I would recommend Mike and Machens Capital City Ford to everyone I know.
tvernon
Aug 22, 2014
Thanks for taking the time to find exactly what we needed. Lance was easy to work with and made buying the vehicle simple. Thanks for all you did.
keweaver
Aug 19, 2014
Mike Rogers did an excellent job with our purchase. We experienced a no pressure deal that was handled very professionally. I would recommend Mike to anyone interested in a new or used vehicle purchase.
noma45
Aug 17, 2014
John Lange did a great job last week selling us a 2014 Ford Escape. Couldn't decide if we were going to trade in our Fusion or sell it ourselves. What was amazing to me, there was no pressure while we decided which way we were going to go. Ended up doing the trade in, from there the process went quickly. Thanks John.
Mcusanno
Aug 16, 2014
Well let me start for saying that Bradley Kellerman has done a great job following up with me as prospect, securing the sale and providing customer service. I am very please with his Customer for Life approach and making my purchase easy. I am working in a few referrals for Bradley and I know he will take care of my referrals as he did with me. Thanks for your service Bradley. Mike Cusanno
carlably2007
Aug 12, 2014
We bought a 2011 Ford Escape from Lance Burns when he was at your Columbia Store, 4 moths ago. He was wonderful then, and when he moved to the Jefferson City store he took my vehicle to the store for an oil change and service. He text me that same day and said "you know, I can get you into a brand new Escape for not much more a month". We worked out the deal and I am now driving a brand new 2014 Escape and we LOVE IT!!! We recommend Lance and your dealership to all of our friends. BEST customer service EVER!!! Doug Underwood also assisted in the sale, and we've known Doug for years, he too, is a terrific salesperson, great customer service.
Jlawrence7
Aug 11, 2014
In July I purchased a new vehicle from Joe Machens. At first I was dreading the experience of purchasing a vehicle;however. they made it easy and painless. The salesman are professional, play no games and assist you any way they are able. Thanks!
2014trux
Aug 11, 2014
John Lange was very helpful in finding me the vehicle I wanted. He did what he needed to do to get me into my new truck. The staff that worked with me showed to be friendly, professional, diligent and up front. Am pleased with the outcome of my purchase. Thank you Joe Machens.
glendag4
Aug 11, 2014
I had wrecked my car and needed another one ASAP. At the dealership, they let me drive two different cars and I drove them home for my husband to see.I ended up buying the second one I drove. All at the dealership were very helpful especially Joe Herx. I drove away the same day with my car and all the paper work finished.
dhill
Aug 11, 2014
John Lange was very helpful in finding me the vehicle I wanted. He did what he needed to do to get me into my new truck. The staff that worked with me showed to be friendly, professional, diligent and up front. Am pleased with the outcome of my purchase. Thank you Joe Machens
Rfklein
Aug 9, 2014
Made my purchase the easiest of all my other purchases. All the staff I met were extremely friendly and helpful. Lance went above and beyond my expectation
znegussi
Aug 8, 2014
This dealership is my first experience in regard finding car to own. All the staff and leadership are very cooperative. I am happy with the outcome and the result in doing business with all of you.Thank you for all your help. Zemichael Negussieznegussiatgmail.com573-645-3291
Gaurav Saxena
Aug 6, 2014
Our purchase at Joe Machens Capital city was a wonderful experience. We love our car and are really thankful to Joe Machens and Cody Hodge for making it so special for us. Cody was very professional, helpful and understood all our requirements. He was not pushy at all and made sure that we are fully satisfied. He is very easy to talk to and always ready to answer any queries. The prices were very competitive and the overall experience was really fun and easy. Thank you so much guys!!
patriot
Aug 6, 2014
I worked with Cody Hodge over the phone before I got there, as I live over an hour away. We pretty much had the deal worked out before I even got there. He was easy to deal with and talk to. He set me up with Finance manager, Terry Bradshaw and he was pleasant to work with as well. I will go there first to buy my next vehicle.
Rinman98
Aug 5, 2014
Bryan and Matt made our shopping experience amazing. 4 cars bought from since 2012. We will continue with them as long as they are there.
cesrik
Aug 5, 2014
Awesome!!! Great working with Brad and Matt made the experience fast. Both were friendly and would recommend of any ages to see Brad. Very professional and man of his word.
dsmith4156
Aug 4, 2014
From our first step into the dealership, Brent Simmons was very helpful in our quest to get a new/used car. We had spotted a used car on the website, but couldn't find it when we toured the lot after hours. He hunted it down (found it being used for transport of celebrity guests at the fair) and brought it back for us to take for a test drive that night. He was very helpful with all of our schedule constraints and worked with us to get the car we wanted/needed at the time. Since then, he has contacted us to make sure we were still pleased with our purchase (which we are) and make sure we didn't have any more questions. We appreciate his attentiveness and willingness to go the extra mile to help us. Thanks!
Fuzz442
Aug 4, 2014
From our first step into the dealership, Brent Simmons was very helpful in our quest to get a new/used car. We had spotted a used car on the website, but couldn't find it when we toured the lot after hours. He hunted it down (found it being used for transport of celebrity guests at the fair) and brought it back for us to take for a test drive that night. He was very helpful with all of our schedule constraints and worked with us to get the car we wanted/needed at the time. Since then, he has contacted us to make sure we were still pleased with our purchase (which we are) and make sure we didn't have any more questions. We appreciate his attentiveness and willingness to go the extra mile to help us. Thanks!
sdullard
Aug 2, 2014
We had on 1 and 3 year old grandkids with us when we test drove the Escape we purchased. The dealership provides snacks and a toy car ride to keep them occupied. They loved it and we also loved it. Our sales person, Judy Obermyer, did everything possible to make the purchase as easy as possible. And my wife loves her new Escape.
randall.woody.14
Aug 1, 2014
I recently purchased A 2004 Ford F-150. The website was very helpful in seeing what was available. When arriving the vehicle was out...Ron Murphy immediately found out where it was...and gave us a call as soon as it came back. After test driving it...negotiating the price...and verbally accepting it on the phone...we went there that evening and the paperwork was waiting for us to be signed. Add to that then fuel being topped off and the wash while we waited was excellent customer service. Would definitely recommend this dealership to anyone!
lakeisharobbins1977
Jul 30, 2014
I purchased my first brand new car in a years, from Machen's, not only did Lance deliver my new car to me he also brought all the paperwork for me to sign to me as well...that was a huge deal to me, he not only saved me a trip to Jefferson City since I couldn't get off...He also saved us money a lot of money, we've received a good deal on our trade as well, I am very happy with my new car and will return to Machens for all my cars in the future Thanks again, Machens and Lance Burns for all your help in making this the easiest car buying experience I've ever had.
ctiffany2
Jul 29, 2014
I had a very specific idea of what I wanted when I went in to the dealership. Color, engine size, wheels, seats, trim, package, etc. They did not have this car on their lot, but Randy Wells went to work finding me my dream car. He had the car I wanted located and on it's way to the dealership before I left. The next day, I was able to pick up the car I wanted. It was washed, filled with gas, and the paperwork just needed my signature. The process was quick, painless, and I couldn't be happier!
Carmen
Jul 29, 2014
I had a very specific idea of what I wanted when I went in to the dealership. Color, engine size, wheels, seats, trim, package, etc. They did not have this car on their lot, but Randy Wells went to work finding me my dream car. He had the car I wanted located and on it's way to the dealership before I left. The next day, I was able to pick up the car I wanted. It was washed, filled with gas, and the paperwork just needed my signature. The process was quick, painless, and I couldn't be happier!
darrell_mantle
Jul 28, 2014
So my wife and I started this story last Memorial Day with a test drive of a new fully loaded Explorer. The price was a little scary so we decided to try looking for another Explorer with a lesser price tag but with all the goodies. The kids fell in love with the bucket seats in the middle row and my wife wanted the sunroof, flip and fold seats. This is like the Holy Grail of Explorers. For 2 months I searched high and low for an Explorer to make the whole family happy and with no luck. My sales representative (Randy) would keep checking in from time to time and would see how I was doing on my search. Which was completely terrible He found a new Explorer with the options everyone wanted and in the price range I wanted. Chris worked his magic with the financing and the rest is history. I would highly recommend you going to see Randy Wells for a new vehicle.
Mantle's
Jul 28, 2014
So my wife and I started this story last Memorial Day with a test drive of a new fully loaded Explorer. The price was a little scary so we decided to try looking for another Explorer with a lesser price tag but with all the goodies. The kids fell in love with the bucket seats in the middle row and my wife wanted the sunroof, flip and fold seats. This is like the Holy Grail of Explorers. For 2 months I searched high and low for an Explorer to make the whole family happy and with no luck. My sales representative (Randy) would keep checking in from time to time and would see how I was doing on my search. Which was completely terrible He found a new Explorer with the options everyone wanted and in the price range I wanted. Chris worked his magic with the financing and the rest is history. I would highly recommend you going to see Randy Wells for a new vehicle.
allenjk
Jul 11, 2014
Salesperson (Ron Murphy) and finance person (Chris) were excellent to work with. They made the purchase ofmy 2014 F150 pickup very pleasant. Very satisfied!!!!!!
JAllen "Cardinals Fan"
Jul 8, 2014
Salesperson (Ron Murphy) and finance person (Chris) were excellent to work with. They made the purchase of my 2014 F150 pickup very pleasant. Very satisfied!!!!!!
kathy.shikles
Jul 7, 2014
We had gone to other dealerships but they could not help us. Bradley was sure he could get us into a new car & he did just that. Bradley was business like but at the same time very friendly. We felt very at ease.
kimber65065
Jun 29, 2014
I originally went to Sakaleris Ford in Camdenton, Missouri and was sorely disappointed in how aloof I was treated....basically as if I did not know what I was doing. I did my research and decided to call upon Joe Machens in Jefferson City. What a HUGE difference! Cody Hodge was an angel from start to finish, as was the gentleman who worked on the numbers for me (I apologize that I don't remember his name.). This is the first vehicle that I have ever bought by myself. I could not have asked for a better experience! Thank you so much!! I will recommend Joe Machens to anyone who asks where I bought my car and I won't hesitate to tell them my experience. OH and thanks for the cookies!! Most sincerely,Kimber StevensOsage Beach, MO
haley48
Jun 23, 2014
I did not have intentions of purchasing a new Truck. I was looking for a used F150 with low miles at a reasonable cost. John Lange sold me a new vehicle for about the same price as a current used truck. With his expertise and knowledge of what was available I purchased a new F150. Mr. Lange went out of his way to satisfy my requirements. I appreciate the experience at Machens and respect the quality of Ford vehicles.
hofairley
Jun 20, 2014
After having some bad experiences in the past, Mr. Simmons showed us that there are GREAT car salesmen. We are more than happywith him.
ndnpeacepipe
Jun 19, 2014
I first looked online at many cars, drove to Columbia and test drove 30+ cars at many J.M. dealerships, none of the sales people were as friendly as Brad, I had a great time, and got a great deal on the 2003 Mustang Brad sold me.Brad Bartlett is a valuable asset to JMCC!
ndnpeacepipe
Jun 19, 2014
I first looked online at many cars, drove to Columbia and test drove 30+ cars at many J.M. dealerships, none of the sales people were as friendly as Brad, I had a great time, and got a great deal on the 2003 Mustang Brad sold me.Brad Bartlett is a valuable asset to JMCC!
Tracey West
Jun 18, 2014
Outstanding customer service Don was patient, friendly and informative during the sale. He took my daughters and I around the entire used car lot. He listened to what we had to say and was never pushy. He showed us options on their website and gave me suggestions. He never made me feel pressured or uncomfortable the way some other dealerships have. I then had a slight issue with the car after I purchased it. I called Don and he instantly wanted to resolve the problem. He did just that , and I was completely satisfied and grateful. What wonderful customer service...even after the sale! I want to thank Don and Joe Machens Jefferson City. I will definitely be a repeat customer.
rustycundiff
Jun 17, 2014
I Was Just About To Make A Huge Mistake I Was A Few Hours Away From Buying A Vehicle From Another Dealership At A Very High Interest Rate i Applied At Joe Machens By A Friends Request And Got Approved For A Much Lower Rate Plus A Brand New Focus Not A Used One They Also Paid Off My Other High Interest Loan I had On My Trade In I Recommend Joe Machens To ANYONE Looking To Buy A Vehicle Check Them Out 1st I Will Definitaly Be Back For My Next Purchase .
rjwarson
Jun 17, 2014
Brad Bartlett was so good in explaining everything about the used car, and was very courteous and helpful.Terry Bradshaw was very good in explaining all the available packages for the car, and helpful in doing the paperwork.
mzufan
Jun 17, 2014
Don was patient, friendly and informative during the sale. He took my daughters and I around the entire used car lot. He listened to what we had to say and was never pushy. He showed us options on their website and gave me suggestions. He never made me feel pressured or uncomfortable the way some other dealerships have. I then had a slight issue with the car after I purchased it. I called Don and he instantly wanted to resolve the problem. He did just that , and I was completely satisfied and grateful. What wonderful customer service...even after the sale! I want to thank Don and Joe Machens Jefferson City. I will definitely be a repeat customer.
bosch2014
Jun 16, 2014
After many years of waiting to trade cars, my husband & I took the plunge and called Randy Wells. I've known Randy for most of his life and trust him to help us with our purchase. He was very professional and followed through with the transaction. I know we can go to him after the sale with any questions or concerns and he will be there. Thanks, Randy!
Lachelle and Jordan Basham
Jun 12, 2014
I hate car shopping, buying, all of it..BUT the staff I worked with this week was simply amazing and I will NEVER buy anywhere else!
paynecj
Jun 9, 2014
A HUGE thank you to Mr. Ron Murphy for helping me find my 2012 Escape 4X4 6 cylinder. It is the PERFECT vehicle for me.
greg27
Jun 9, 2014
Don worked very hary to first isolate the type of vehicle that would meet our need and secondly to find the specific vehicle. I cannot imagine working with a better Car Salesman. Don was excellent! -Greg and Evie White
DeannaBryan
Jun 9, 2014
Buying a car can be a stressful experience, but we never felt that way at Joe Machens!!! It was such a laid back, easy experience. My husband and I were treated like we were the only customers in the building. We told Ron what we were looking for and soon we were test driving an awesome car. It didn't take long to fall in love with a 2014 ruby red Ford Focus with so many wonderful features. Matt found us a great rate and comfortable payments and we now have our gorgeous car parked in our garage. Their "technology genius" Cody, went the extra mile to show us how some of the features worked. I won't hesitate for a second going back.....in fact we are thinking about a second vehicle....we know exactly where to go!!!!!!!
CJP's Ford Escape
Jun 9, 2014
THANKS RON MURPHY A HUGE thank you to Mr. Ron Murphy for helping me find my 2012 Escape 4X4 6 cylinder. It is the PERFECT vehicle for me.
Greg
Jun 9, 2014
Greg And Evie's Review Don worked very hary to first isolate the type of vehicle that would meet our need and secondly to find the specific vehicle. I cannot imagine working with a better Car Salesman. Don was excellent! -Greg and Evie White
rfick
Jun 4, 2014
Ron Murphy made my truck buying experience as quick and easy as I have ever experienced. He found exactly what I was looking for in a short amount of time. I wouldn't hesitate to buy future vehicles from Ron and will recommend Ron and Machens to others.
maknak
Jun 2, 2014
My husband and I were looking for a used SUV - we explained what we wanted to Doug Underwood and how much we could spend- Doug called us whenever a possibility presented itself and eventually he found us the perfect trade!Thanks for the Joe Machens dealership and its savvy employees.
lsfletcher
Jun 1, 2014
My wife and I researched and visited numerous other dealerships prior to our purchase. The quality of the vehicle and the friendly expertise of salesman Douglas Keeler influenced our decision to purchase the Ford Edge. We visited the Joe Machens dealership in Jefferson City three different times over several months prior to our decision. Douglas was always most accommodating and patient with all our questions. During the final purchase process, Matt Wilde was professional and efficient.
buechter13
May 30, 2014
I recently bout a 2014 with Brad Bartlett and totally love it! He's went above and beyond to not only make the sale happen but to make sure I left ad a satisfied customer!! They are a great company to work with and all the staff was amazing! Big thanks for all your help!!
DFD623
May 30, 2014
My sales associate, Scott Jackson, provided a "no-pressure" environment while I looked and test drove several vehicles. I felt comfortable during the process and would recommend him to any who are shopping for a pre-owned vehicle. The only real concern I had during the process was crossing Southwest Blvd. to go to the business office to pay for the vehicle.
stephanieshellyosburn
May 28, 2014
I love my new car! Chris & Ron went above & beyond to help me get into my new 2014 Ford Fusion! I am so pleased with the customer service! I just can't thank them enough!
RayDeering
May 27, 2014
Randy and Kevin made it a wonderful experience. This is the 2nd car i have purchased in the last 2 years from them. and they made the 2 1/2 hr drive worth it both times. I will be a Loyal Machens customer for life. they work with you and understand the personal value of a persons time. Highly recomend them. Finance manager Matt was very professional and answered all questions. Kevin and Randy took care of all issues and concerns we had within an hour and everything was resolved. Quick and painless.
suedavis90663
May 26, 2014
From the time I first contacted the Dealership about the 2012 Hyundai Tucson till I drove it off the lot the next day I was treated with respect and courtesy. Bradley and his Boss' allowed me to take it home for the night as a test drive. This allowed me to have my mechanic to check it out. Being a women who's Husband use to say "all you know how to do is put gas in a car" this was very important to me. Bradley had me talk with Chris that night so if I decided to buy it the financing could be worked out before I came back the next day. Chris listened to my finance requirements and found a lender I could afford. all in all between Friday and Saturday I believe I spent about 4 hours and walked away the proud owner of a blue car. No Bradley there is no other color. LOL
beck_marty
May 26, 2014
Happy with the transaction. Helpful in getting the car brought in from another lot. Took a little longer than expected. Had to wait around quite a bit.
Cookbg
May 24, 2014
Brad took great care of us! He found a quality used truck that was in our price range and helped make the process easy. Great expirience.
tmjmurray
May 23, 2014
We have had the new edge a week today. Love how it drives and I love the Bluetooth phone feature, didn't really think I would use it, but its great. I have not driven it but a couple of days, didn't get to drive it for the first 4 days, my son drove it and he loves it. :) I have known Victor Clark and his wife Lisa for several years and think the world of them. Doug Keeler the salesperson was great to work with, we had originally started looking for a used edge, but with the incentive 0% for 72 months could not pass up that great of a deal. Doug looked online for the choices in colors and accessories that we were looking for in a car, and sent what he found. First time I have ever purchased a car without seeing or driving it. :) Thank you Victor, Doug & Matt for making it a memorable and pleasant car purchase. :)
Bstief
May 23, 2014
This will be my 5th car purchased from Joe Herx at what was Mike Keho Capital City Ford and is now Joe Machens. Working with Joe is always a good experience and I highly recommend him to anyone needing to find an excellent used car. You simply share with Joe what you are looking for and he will do all he can to find the perfect vehicle to meet your needs.
TiffanySinger
May 21, 2014
I went into Joe Machens Capitol City Ford Lincoln looking for a very specific car. The 2014 Ford Fusion that I was looking for was not on their lot, but Cody Hodge was able to find exactly I was looking for at a different dealer. I have to give him props for never getting frustrated with my stubborn ways ;) This is the second car that I have bought from Cody, and I will definitely buy from him again when I am ready to upgrade, AGAIN!! I am in LOVE with my new Fusion and I have Cody Hodge to thank :)
Smithl81
May 18, 2014
Our family has worked with Joe on purchasing many Ford vehicles for at least 40+ years. We have always had a positive experience. Negotiating deals with Joe is always enjoyable. I'm sure our family will continue to go back to Joe as long as he's working.
suegipe
May 17, 2014
We appreciate the effort that Judy made finding us a vehicle that we wanted. She has been our family's auto salesperson for many years.
acont168
May 12, 2014
We enjoyed doing business with Curtis J and Terry B. First and foremost Curtis started the list from our wants and needs and then we went car shopping right outside the door. He made sure we were completely satisfied with the amenities before proceeding with any paperwork. We enjoyed the rest area consisting of pinball, icees,popcorn, and more. Thanks Joe Machens for our sweet ride.
Jwino2
May 10, 2014
They bent over backwards to make this deal happen and even suggested that I go with the 2013 truck instead of one of their used one. I'm very pleased with the dealership and Joe Herx for making this deal happen.Thanks Joe & Karen W.
thorns67
May 8, 2014
Douglas was a very personable and made us feel comfortable and welcomed. We felt he was honest and trustworthy. He answered our questions completely and patiently. We were a little intimidated to start a new car purchase process, however, Douglas put us at ease immediately and treated us not only as customers but friends. We believe he took very good care of us. We think Douglas is an excellent person to be representing your company.Matt appeared very knowledgeable and self assured. He, too, answered all questions asked and explained everything in great detail. He was very helpful and friendly. We felt at ease with him and felt he very much knew what he was doing. Your lucky to have such an individual working for you.
woodsk
May 8, 2014
From beginning to end, both Bradley and Chris provided great service in a comfortable, friendly atmosphere. There was no high pressure to deal with, and they worked with us to get a very nice deal. One of the best car-buying experiences that we've ever experienced. Great Job!
lahough
May 8, 2014
Very good customer service. They were quick to respond to our needs. We told them what we were looking at and when we would be there and they had the truck waiting for us to test drive. They were quick to work out a deal with us and had the truck cleaned up and ready to go when we were ready to pick it up.
sedalia1
May 7, 2014
So nice to fine a dealership that went above and beyond to be helpful in getting a vehicle we wanted to purchase, We dreaded the experience of car buying from the past, but customer service driven employees made the difference.We would recommend and will be buying our next vehicle from JMCC and recommending to family and friends. Thank you Dereck and Terry for a job well done!!
Judypetty
May 6, 2014
From the start to the finish Cody did a great job. We will recommend him to others. Had vehicle ready on arrival as promised. Thanks!!
ldixon47
May 4, 2014
We have bought cars from her for over twenty years. I think she showed me every escape on the lot she had. She worked very hard on finding the right one for us. Went as far as getting the one we bought from Columbia. She always is great. Thanks so much.
gpruitt77
May 3, 2014
John Lange and the staff at Capital City Ford were great to work with as we purchased our first new vehicle a 2014 Ford Explorer. John helped us track down the exact vehicle that we wanted and when that one was no longer available, he worked diligently to locate another vehicle. Thanks. Greg Pruitt
jmcje
May 3, 2014
Went in to buy a new ford escape. Salesperson doug keeler was very helpful and polite. He answered all of our qiestions and was very informative and knowledgable. He didnt try to sell us something we didnt want and showed us cars within the budget we stated we wanted to stay in. Very good experience.
Joe
May 2, 2014
I had a great experience at Machen's. My sales person, Brad B. was very helpful throughout the entire process! I would recommend the dealership to anyone I know! Well worth the drive down to Jeff City for me.
ValerieTaylor13
May 2, 2014
Bradley Kellerman was nice and also from California enjoyed his company and felt secure in my purchase. Everyone was very attentive to my wants in a vehicle and didn't feel in anyway pushed into anything. It was first purchase of my own car so everything was explained to me and overall good experience. Thank you Bradley you made it easy.
daniel_lowery2003
May 2, 2014
Mr. Kellerman helped answer all our questions we had about the particular cars that meet our criteria and didn't pressure us into any particular vehicle or sale. He would recommend him to all our family and friends.
bakerjpm
May 1, 2014
This car is awesome. It has all the bells and whistles I was looking for, as well as the safety features. It's fun to drive. The navigation system is great. Automatic start is really cool. I looked around for quite awhile, and am more than satisfied with the Ford. Thank you Bradley Kellerman for being so nice, and easy to work with.
pattyd50
May 1, 2014
I was a wonderful experience buying a car fromJoe Machens of Jefferson city. Scott Jackson was easy to deal with not real pushy gave me time to decide, if I wanted to buy a car. Terry Bradshaw easy to work with in the finance department.. I would not hesitate to go and buy my next car from Scott Jackson.
Jfh0501
Apr 28, 2014
We went shopping for a new car and stopped at Joe Machens Ford in Jefferson City. We met John Lange who was very friendly and professional and test drove the Fusion and Taurus. We liked both cars but the style and ride of the Taurus was our favorite of all the cars we test drove while shopping at all the car dealers. We received a good deal for our car and the discount offered on the Taurus made the deal. We love the car and have received many compliments on its appearance.
JoeMcKinstry
Apr 28, 2014
From the moment I inquired about a vehicle, Brad was very helpful and seemed to make my interest a priority. Over the course of a week, he was very helpful and informative and made my decision to drive the 3.5 hours to Jefferson City an easy one. Once I was there, Brad answered any and all concerns that I had and was very helpful throughout my visit. Also, Chris Wiedmier, the Finance Director, was very friendly and made sure that I left feeling comfortable with my new car payment. I would definitely recommend Joe Machens Capital City Ford/Lincoln to anyone that was interested in a new/used vehicle.Joe McKinstryOskaloosa, IA.
Ruthalea
Apr 27, 2014
We were met at the door with a smile and taken directly to the salesperson we were in contact with on the internet. The vehicle we were interested in was shutting in the lot as promised, ready for us to drive. Our sales representative was very friendly and helpful; everything was taken care of quickly and efficiently. This was a very good buying experience.
rboessen
Apr 27, 2014
I walk into the dealership and was asked could someone help? I stated, I want to by a truck! Chris Bray took me by the hand, and stated, I can help you with that! Five (5) days later, I drove off the lot with my 2014 Lariat!. It is just Awesome!. Go see Chris, he will stay with you until it right for both of you!
Dianebruemmer
Apr 27, 2014
I was vey impressed with my salesman, Cody Byers he was very personable, professional and knowledgable on my 2014 Ford Escape that I purchased. My story began on a Friday shopping in Columbia at all the dealerships looking for my new car. I had a good idea as to what I wanted in my new car and it had to have all the bells and whistles. However, I couldn't find the car in Columbia so then I drove to Jefferson City later that evening (10:30pm) looking at the Ford Escapes at Joe Machens Capital City Ford. I found some cars that I was interested in and then went home and researched the Escape online and then shopped the joemachenscapitalcityford.com website for Jeff City and sent an email on the car that I liked. First thing Saturday morning I received an email and phone call from Cody wanting to know when I would like to see the Escape. I told him I would be there in a couple hours. When I pulled in the parking lot I saw the car I was interested in sitting right up front shinning and detailed and that made me smile. Cody, met me immediately and genuinely welcomed me to Joe Machens Ford Jeff City and offered me a drink and some popcorn. He stated he had my the car parked up front cleaned and detailed and with a temporary license on it as well as having gas put in it ready for me to test drive and this was all within a couple of hours after we had spoken on the phone. Cody was extremely knowledgable on all the features and benefits of my car and his enthusiasm just helped me in making the decision to purchase the Escape. Of course, I didn't want to come off being to excited as we still had to do the "dreaded deal making" along with what I would get on my trade in. However, he worked with me and his manager and made it painless. After I accepted the offer he then handed me off to the finance person to finish my purchase. When I was done with the financing he had me come back into his office and he had taken the time to sign me up on owner.ford.com and syncinfoatford.com as well as he had taken the time to print off some cheat-sheets of the most common voice commands that I could reference, which has been utilized many times since my purchase. I then drove off the parking lot with a smile on my face in my new car and couldn't wait to show it to my family and friends. Cody, thank you for helping me realize that I made the right choice for my new car. In the future, I know my family and friends will look you up on their next new car purchase.
hoffmanlc
Apr 25, 2014
I was impressed with the pressure free, friendly environment during my recent purchase of a 2014 Ford Taurus at Joe Machens Capital City Ford Lincoln where Tom Stegeman and Douglas Keeler treated me with respect and guidance making my experience a memorable one that I will always remember and share with my family and friends. They made me feel important and at the same time relaxed in what could have been a stressful financial transaction that takes years to save for. Tom and Douglas rate 5 Star in my "Book".
ascheperle
Apr 24, 2014
Mike Rogers and Matt Wilde were a pleasure to work with. This purchase makes 3 cars from this dealer. No pressure, friendly experience. Car was delivered as promised. Will purchase from these people again in the future. Thank you.
janeway2291
Apr 24, 2014
I went in to look at the mustang and john approached me and he let me know that they had great incentives going on right now. I was very particular about what I wanted and they went over 5 hours away to get my car and when it got here they tinted the windows and it is absolutely perfect! Would do business with them again and would absolutely recommend them to anyone looking for a new car.
Johnson5
Apr 23, 2014
I went to Joe Machens because they were the only dealership nearby that had the discontinued model vehicle I was looking for. I admit, I'm not a car dealer's favorite customer; I was looking for a low-priced used vehicle, and my credit is mediocre. Our salesman, Derek Streeter, was friendly enough, but he tried to offer me a very small amount for my trade in. He tried to tell me that "no one uses Kelley Blue Book values anymore", but once I mentioned that I had actually valued my trade on the Joe Machens website (which uses KBB values), he brought the price up. The rest of the purchase process was fine. Terry Bradshaw was very friendly and quick with the paperwork. About a week afterwards, I noticed the car was overheating. I had just received a follow-up email from Derek, so I replied to him and let him know what was going on. He ignored me. I waited almost a week and resent my email via the website instead of directly to Derek. I received a reply from General Manager Tom Stegeman, who offered to run a diagnostic check on the car. As the car had no remaining warranty, I was very happy with that offer. Not only did they diagnose my car, but they took it to the local Chevy dealership for a new radiator (and another part that I was unfamiliar with) and did not charge me anything. It would have cost me over $700, and for a car with no warranty, I was not expecting any help with the actual repair. The service department was also extremely friendly. While I was not pleased with my particular salesman, the "above and beyond" service I received from Tom and the service department more than made up for it. With that kind of management, I would definitely recommend Joe Machens Capital City to anyone.
willolvia
Apr 18, 2014
We were looking for a low mileage used Lincoln. Looked all day on a Saturday at Machens in Columbia and the stopped in JC on our way home. Joe Machens in JC had a couple that we were interested in. Went back on Monday and test drove them. Derek was very helpful and suggested we take it home and keep it for a couple of days. Derek and Rick worked to make us feel comfortable with our trade in deal and with the dealer certification that we wanted on the new car. Thanks so much for making our car buying experience such a stress free process. Bill & Vicky Edwards
KURTGEISE
Apr 18, 2014
I FOUND A VEHICLE ON THIS LOT I WAS INTERESTED IN FINANCING. BRAD BARTLETT WAS VERY FRIENDLY AND EXTREMELY HELPFUL WITH PRICING, FINANCING AND MAKING THIS VEHICLE AFFORDABLE FOR ME. HE NOT ONLY WENT OUT OF HIS WAY TO MAKE SURE MY CAR BUYING EXPERIENCE WENT SMOOTH, QUICK & PAINLESS FROM START TO FINISH, BUT THAT I LEFT SATISFIED & HAPPY. I WOULD RECOMMEND THIS DEALERSHIP AND BRAD BARTLETT TO ANYONE IN THE MARKET FOR PURCHASING A VEHICLE.
goulson
Apr 17, 2014
Judy was great to work with and answered all our questions. Judy was a great fit for our style of buying a car. Not high pressure.
nshirk
Apr 16, 2014
Was satisfied with the overall experience. Was given a fair trade in price towards the purchase of the newer vehicle. Brad is a longtime friend so there was no other choice for me, as in choice for salesman. Was very professional and he fixed what needed to be fixed to sweeten the deal for us. Was on the ball and worked with me very well, even giving me a loaner when my car was being fixed. I would highly recommend anyone to this dealership. Very professional and very friendly.
billdiann1978
Apr 15, 2014
My car had gotten totaled because of hail damage so We went to Joe Machens and asked for Mike Rogers. They did not have the car I wanted on the lot so he went out of his way to find a car like I wanted. We were so surprised when we got the car we wanted and also got a 0% interest rate.
downunder96
Apr 11, 2014
Curtis is very professional,knowledgable,helpful and friendly. He has always made the buying experience quick and affordable and been very easy to work with. We have bought 4 vehicle from him in 2 1/2 years and extremely happy with our purchases explains what a great sales consultant he is.
ryno52
Apr 10, 2014
Randy,Terry, and, Kevin did a great job and they did everything that I asked them to do. It was a great experience and I would definitely recommend all three too work with.
stacywelling1
Apr 10, 2014
I was in a hurry to purchase a vehicle due to my previous vehicle being damaged. The staff was easy to work with, very friendly, and made us a great deal on both new car as well as our damaged trade in. They were able to get the vehicle from another location with in 24 hours and were accomodating on doing paperwork around my work schedule. Overall a great experience!!
goensm
Apr 10, 2014
I had experienced a poor relationship with another Ford Dealership in Camdenton, Mo. and had almost decided to forget all together looking at the Escape. However my wife suggested I attempt to go it one more time with someone different. I found the experience I had with Machens in Jefferson City, and our salesman Shawn very rewarding.Shawn was very helpful, met our every need, and worked with me throughout the process and made my buying a pleasure.I'd highly recommend this dealership and staff.
Bobbie Burns
Apr 8, 2014
We visited The Machens dealership here in Jefferson City on Friday, basically just shopping around, trying to get a feel for a new car that would suit our needs. With having dealt with Randy in the past, my husband met up with him again and Randy showed him the car we were seeking . With absolutely NO pressure from Randy my husband was able to comehome, discuss a couple options andwe made our ddecision. Randy was able to locate the car we wanted, deliver it the day he told us, and our experience with Randy and staff was wonderful. Thank you Randy and Machens Ford!!!
RonaldVeltrop
Apr 6, 2014
Bryan Ehase was an excellent salesman, and I would definitely recommend him. This is third vehicle i have bought from him and he goes above and beyond every time.
DonRahm
Apr 4, 2014
Started day with Service Manage Victor Clark, talking about his recent purchase of a new Ford Edge. Was at the dealership to have our 2005 Ford Tarus serviced. Then talked to Judy Obermeyer regarding the stock of 2013 Edge's available. She had one brought down from Columbia and my wife and I drove it and liked it and decided to trade in old car for the new Ford Edge. This is the 3rd new Ford my wife and I have purchased at this dealership through Judy. Judy has done an excelent job in getting us the car we want and always followed up to make sure we were statisfied and knowledgable about the operation of the vehicle. The dealership has completed all the maintenance on our Ford vehicles and we will continue to have them service our vehicles in the future. My wife and I aways recomend Machens to our friends who are considering purchasing a new or used. As a matter of fact our friends came in the next day and purchase a used vehicle from Judy the next day.
lklakers
Mar 29, 2014
We bought a Ford F 150 Eco Boost from Joe Machens because the sales person did not dilly dally around. He found us the truck we wanted at a dealership at the price we wnated to pay and brought it to us in Jefferson City. We would buy another vehicle from them.
RichardMartin
Mar 28, 2014
I had been looking a good used car for my daughter for months. We had an appointment at another dealership in Columbia to look at a few and we stopped by the dealership on the way to Columbia just to take a quick drive through. I really appreciate that you put prices on your cars, if they had not been there, we probably would not have stopped. Anyway to make a long story short, we met Curtis Jahr, told him what we were looking for and her price range, he had a number of cars for her to look at. As she & I were checking out the cars, my wife wandered around and found an SUV that she thought I might be interested in and sure enough, I loved it. Curtis gave me a great deal on 2013 Nissan Rouge and then my daughter narrowed down her chooses and ended up buying from Curtis the next weekend! What a great experience and no pressure salesperson in Curtis, just did everything we asked and beyond. I also wanted to point out a week later we noticed a small part under the car was missing on my daughters car and we contacted Rick McDonald the sales manager and he was more then gracious and ordered the part and had it installed the next day, at no cost to us! That is service after the sale, especially on used car sold as is, they didn't have to do that but they go above and beyond. I will be recommending Machens in Jeff City to anyone looking for a vehicle and especially Curtis. Great Job guys.?
cmb101
Mar 27, 2014
Completely satisfied!!! John Lange and Chris Wiedmier were VERY helpful and very professional, and provided a comfortable stress free experience.I am now a dedicated customer with Joe Machens Ford and John Lange for life due to the pleasure of working with them, I would never think of going anywhere else for my vehicle needs.Thank you so much!!
singer1081
Mar 26, 2014
We went in intending to buy a used pick up truck. But, Doug Underwood made it possible for us to get a brand new 2013 for almost the same price we were willing to pay for used. We pulled off the lot in a new 2013 with less than 50 miles on it! My husband is so very proud of this truck! It is the first new truck he has ever purchased. We have had other new vans and cars and Jeeps, but now he has a new pick up! We could not be any happier with the sales, service, or product we received!
pratesj88
Mar 25, 2014
Excellent courteous service. Everything explained in complete and fully understandable detail. Would recommend dealership to anyone in the market for a different vehicle. We have no complaints at all.
Julie78
Mar 24, 2014
Brent Simmons went completely out of his way to get us the vehicle we wanted. He traveled 60 miles, after hours, on a Saturday night! We could not have asked for anything more! Absolutely tickeled to death with our purchase and will go back to Brent. Thank you, Brent!
jeanne.berard.908
Mar 23, 2014
Cody Byers did a great job for us. I was impressed with his enthusiasm a quick response to every question or concern. He even arranged meeting us at the dealership on a cold and snowy Sunday so that we could pick up a car to test drive. He was very thorough explaining all of the features of the car we were considering. I have already referred Cody and Machens to some of my associates.
ridgewayd
Mar 23, 2014
Mike was great to work with. I will recommend him to everyone. The buying process was very easy. The car I purchased was exactly what I was looking for.
bloomcamp
Mar 23, 2014
I moved here 6 years ago and have been very satisifed with their work on my 2002 Escape, so when it came time to trade I went to the people I have come to trust here in Mid Mo and got a 2013 Escape.
IzzyFord
Mar 19, 2014
I had an excellent experience at JMCC. All questions were answered about my purchase and about the vehicle I chose. All the JMCC staff were very professional. Judy Obermeyer was more than helpful in explaining the details of operating my new vehicle properly, especially all of the gadgets. I am very thankful I made the right choice by coming to JMCC.
dencar
Mar 18, 2014
The overall experience was very easy. The staff, especially Ron Murphy and Terry Bradshaw were very easy to work with and very accomadating to our needs and time limitations. We successfully were able to purchase a 2011 Ford Escape and would highly recommend Joe Machens to others looking for not only a great deal, but also kind and friendly service.
KFriend
Mar 11, 2014
I visited the Machens Capital City web sight, picked out the vehicle that I wanted, applied for financing, went into the store two days later and test drove the car. I was really impressed with Don Raz my salesman, he was a pleasure to deal with and assisted me in every way he could. Doug Underwood was on hand also to answer questions. These two guys are not your usual car salesmen their regular people who sale cars in a no pressure environment. I was taken to Chris in finance and it was done in minutes, again no pressure to buy all the extras. I was really happy with my experience at Machens. I have been to many many dealerships and this was one of the best experiences. I highly recommend Machens and will do business with them again.
mggrcg
Mar 11, 2014
We have been doing business with this dealership for nearly 15 years, and no matter where we look, we always come back when it comes to buying a new vehicle.From our salesman to the business manager, we are always treated right!
SteveVm
Mar 8, 2014
I had been wanting to obtain another pick-up for the last 6 or 7 months and had been looking on the 'used' side of vehicles as I had time to look over the various lots in Jefferson City. Up until 2 years ago, I had always had a Ford pick-up, along with an SUV. Back in 2011, I traded my 1999 F-150 in for a new vehicle, and at the time I thought about going with the new Explorer, but decided against that because it had been completely re-done...and I didn't want to take the chance on something so new. Cody was my sales person back then, and he worked up a very good deal for me on the new Explorer, but I opted to go with another vehicle and dealership.So when I began to look seriously for a new-to-me pick-up, I thought about checking in with Cody at JMCC Ford, since he had gone over and above for me the last time we worked together. I had heard via radio ads that there were still some 2013 F-150s available. I dropped by JMCC Ford one Saturday afternoon and was very impressed with the stock on-hand in Jefferson City. With Fords incentives, the trade-in value they gave me on my '96 Explorer, and Cody's willingness to deal, I felt I received a VERY good deal on a brand-new 2013 F-150 Crew-cab, 4 wheel drive pick-up. With the large selection of 2013s and 14s on site, I decided on purchasing a new pick-up instead of. a 'used' one. it was only common sense....the price difference was not that much more for a new vehicle compared to most all of the low-mileage used ones I had looked at. So a new vehicle was decided upon. They also gave me top dollar for my 1996 Ford Explorer, which was in very good condition and will make someone a nice vehicle for years to come.Cody was very helpful, not only in helping me obtain the vehicle I wanted, but in getting me the deal I wanted. Terry Bradshaw in the Business department was very helpful in suggesting a way to finance my new vehicle that worked out best for me, and made things easier with all the paperwork that a new car purchase entails. Cody also was very helpful in getting the vehicle ready on the day I wanted to take ownership...it was ready to go when I arrived and he carefully went over everything on the dash and answered the several questions I had.All in all, working with Cody was a great experience .....he knows his product and I was very impressed! Thanks for making the purchase of my new Ford F-150 as pleasant and easy as possible.Steve Morse
mbrewster68
Mar 6, 2014
Cody Byers and Leah Brandt were awesome. They made my shopping experience a piece of cake. Both were very professional and friendly. I will be a customer of Joe Machens for years to come.
lisahuff
Feb 28, 2014
Our overall experience with the dealership was satisfactory. The customer service was good. We would have liked a little more wiggle room on the price for the used vehicle with just under 100,000 miles. The vehicle was missing a part and it took awhile to get that in.
tbwilson
Feb 28, 2014
Joe always takes good care of us and does his best to help us get the best deal possible. He defines customer service! Thanks, Joe!
pjgjlg2004
Feb 27, 2014
We had a great experience dealing with Brad Bartlett. We had never visited the Joe Machens dealership before and our first time was very pleasant. The break area for the family to use while I was test driving the truck we bought was great and the price we paid for the truck was fair.
miz4get
Feb 21, 2014
Best experience I have ever had with an auto dealership! I will be buying all my vehicles from this dealership as well through Scott Jackson. Totally recommend this place to everyone. They treated me so well. I wish the rest of Machens were like this.
Linda49786
Feb 21, 2014
Loved the honesty, and fact that I was treated like a person and not a walking wallet.They found me a great deal for what I could afford and I left happy with my buy and confident.
kenodell7
Feb 19, 2014
This is the second car I have bought in less then a year I would Highly recommend this dealerrship.Thanks Randy and Matt for all your help
st. charles gun guy
Feb 10, 2014
inquired about a cheap car for my 16 year old. very responsive and followed thru by email like i wanted them to.
Regina Hunsburger
Feb 6, 2014
I recently purchased a pre owned vehicle for Joe Machens Capital City in Jefferson City. From start to finish it was the smoothest process. I met a great car salesman, Mike Rogers. He made sure I had the option to test drive all the vehicles we were interested in and made sure they were available on our schedule. He made every extra effort to make the car buying process quick and pleasant. Every step of the way he was honest and up front with information. He arranged for a loaner vehicle when my new car was being detailed and finished up. When we were completing paper work, Terry Bradshaw, was quick and easy to work with. He did not put us under to pressure to buy unneeded extra packages and was patient with us through the process. We had our two daughters with us and all of the staff was patient and kind. There is a large waiting area with snack and beverages to enjoy while waiting. Start to finish this dealership is top notch and Mike Rogers is the man to see when looking for a great deal and an even better car buying process.
Tracey Thorsen
Feb 6, 2014
Mack McKinney was very kind and helpful and went out of his way with great service
reginahunsburger
Feb 6, 2014
We recently bought a pre owned vehicle from Joe Machens Capital City. We could not have asapproach better experience. Mike Rogers offered a straight forward approach without pressure and worked with me every step of the way. He made sure all the vehicles we were interested in were available and arranged for ample amounts of driving time. We were able to find the perfect car for a family. Mike worked with us in negotiations and did everything within his power to make our deal happen. He has remained in contact and arranged the vehicle clean up and detail and made sure all repairs were set up. He went a step ahead and arranged for a loaner vehicle. His dedication to his job and great no pressure attitude made a great impression on us. This experience was amazing and we are happy to have been customers of thi an organization and will return for our next purchase. Terry Bradshaw was also a pleasure to deal with. He did not pressure us and was quick, patient and informative. Joe Machens Capital City is a wonderful dealership.
Swood1964
Feb 6, 2014
Cody was very knowledgable abt our focus se. He was very patient with us and answered every question. He took the time to explain all the new gadgets and buttons to make sure we know what does and how it works. He is an excellent car salesman. He is trustworthy.
StayceWhite
Feb 4, 2014
Everyone at the dealership goes above and beyond other dealerships. Very nice.polite helpful and knowledged employees. They have a full snack bar with drinks of most kinds. I was lucky to get coffee at other places. I will recommend this dealership for sure.
jcpride2005
Jan 27, 2014
We had an awesome experience with Cody. We had bought from him he gave us a great deal on escape SE fully load. And we recommend him to anybody in our families. He was very helpful especially since I found I liked from Columbia and had it down the very next day to see and liked it. And made a decision and said yes to the deal. And he is also a great friend.
Rory24
Jan 27, 2014
John was very personable and made the buying process very smooth. We had an idea of what we wanted and he helped us find the perfect vehicle. Highly recommend him if your looking for new vehicle
possvictoria
Jan 26, 2014
We seen the car on the internet on a Sunday. We called on Monday and got to talk to our salesman Brian. I called again on Tuesday and went over the details,agreed on a price. We made arrangements to see the car that evening.Brian had the car clean,serviced and ready.We test drove the car and bought it on the spot. Our paperwork was done by Matt,who was very professional and went off without a hitch.He transferred our gap insurance and life insurance from our purchase from Joe Machens Ford in Columbia.We are happy with our experence and would recommend your dealership to others.
janie6614
Jan 24, 2014
A friend of ours knows Mike Rogers, and informed him we were looking for a new VW Beetle Convertible. He called us and said he had found one in Columbia, if we would like to look at it. My husband drove to Jeff. City and met with Mike and looked at the car. He liked it and Mike was very good at setting up a deal for the car. My husband was going to surprise me with it for Xmas. The weather was going to be bad the day he was going to get the car, so Mike called and he made arrangements to have the car delivered to us in Hannibal, Mo. I was very surprised. the whole deal went down very smoothly and pleasantly. My husband was very pleased the way he was treated by everybody at the dealership. We will buy from them again. Thanks to all,Roy & Jane FerrelHannibal, Mo.
michelle1207
Jan 20, 2014
They were friendly and helpful! We drove up from Fort Leonardwood and they did everything they could to give us a great deal and they did!
schultedl
Jan 18, 2014
I actually ended up purchasing a used Lincoln and a new Ford truck over a two day period. I worked primarily with Joe Herx, but had sales assistance from Harvey and Rick. Everyone I worked with in the sales department on the used car side (bought both through them) were outstanding. I especially appreciated that Harvey and Rick were quick to help out, but did not try to muscle in on Joe's sales. The staff were extremely friendly and helpful, and I felt they were being honest with me when discussing the costs of the cars I purchased and the values of my trade-ins. I never felt pressured to buy a specific vehicle or, for that matter, any vehicle at all. When looking at what was available, they stuck to the parameters that I had specified up front and never wasted any of my time trying to show me something else. The only so-called pressure that I felt was from the encouragement the sales staff gave me to drive the vehicles for a long enough period of time to ensure that I was comfortable with it - and that was certainly a positive kind of pressure.There was excellent cooperation between the sales staff and the finance staff, and also between both of those staffs and the folks who actually prepared the vehicles for me to drive away.
soup30
Jan 17, 2014
this group of people know what customer service means. Judy has sold me three new vehicles and had got me exactly what I wanted every time . always a great experience with this dealer.
dbarwebb
Jan 14, 2014
Ron understood my dad's needs when it came to buying a reliable used car with 4-wheel drive. He took the time to compare the options and features with what Dad had in mind. He made sure all of Dad's needs were addressed.
Taurus Happy
Jan 13, 2014
We had a great experience! Scott Jackson answered my online inquiry right away and allowed me to test drive the car overnight so my husband could see it/drive it. Finalized the deal over the phone and the paperwork process was painless and friendly. Oh, and I love my car! :)
Beverly1011
Jan 13, 2014
I would like to thank Curtis Jahr and Terry Bradshaw for helping me purchase a brand new Ford Escape. They went over and beyond reasonable service to make the numbers fit my budget. Thanks for working things out for me I am enjoying my new car. Thanks again Beverly Scott
Judyashford
Jan 11, 2014
Shawn helped me on the phone and got everything taken care of and all I had to do was test drive and sign papers! Perfect way to buy a car for me!
littlelove
Jan 10, 2014
I love working with Curtis in the sales department! Won't buy anywhere else and will recommend everyone I know to buy from Curtis at Machens. Excellent service!
scheuc1
Jan 8, 2014
I was very plese with experience at Joe Machens I was in the needs of a car in a short amount of time. When I first got to Joe Machens Derek Streeter came out to greet me and was asking what I was interested in. He was ver quick to find me the exact ford exscape that I wanted down to the last detail. Derek and Matt were very will willing to help me and were very fast in getting things done. I would HIGHLY recommend Derek and Matt they are great people and are very willing to help anyone out!
aca2044
Jan 8, 2014
This was by far the best car buying experience I've ever had. Quick, professional and no pressure. Everyone went out of their way to make me feel appreciated. I highly recommend Joe Machens Capital City Ford Lincoln in general and sales consultant Randy Wells in particular.
AlanTR
Jan 7, 2014
We have purchased 3 vehicles from Dereck Streeter over the past few years and the group at Machens (2 used and 1 new). He has always been very helpful and there is never any pressure. He is prompt on getting back to me and will even text me a message if needed. The prices we've paid for our cars/SUV have been very competitive and work hard to satisfy me and my family. I am happy to keep my business in town and look forward to working with Derek, Chris, and Terry in the future as the need arises.
Creg
Jan 5, 2014
We have always gone to Mike Rogers for our vehicles for our son, myself, and now for ourselves. We got the vehicle my wife has always wanted. Now we can enjoy it and use it for the city driving and for vacations. Mike always helps us out and I recommend him to everyone I hear that is looking for a vehicle.
brauner
Jan 4, 2014
I told the salesman what I was looking for and he price I was willing to pay. He did well in getting to the price I was willing to pay.
Deb Allee
Jan 3, 2014
Just bought a new Explorer and love it! Randy Wells did everything possible to make buying this car easy and was very informative about the workings of it. Thanks everyone.
paddy1
Jan 3, 2014
I was very pleased from my first email, call & meeting Scott Jackson was really great & pleasant to work with. His concern & manners were excellent. I have already referred 2 people to your dealership & if looking for a used to ask for Scott Jackson.
growlison
Jan 3, 2014
John did a great job of finding me the car I needed at a price that I could afford. He was great to work with.
metronford
Jan 2, 2014
This was the most pleasant auto buying experience I have ever had. Ms. Obermeyer was very professional and patient with me as I discussed with her my desires concerning the vehicle I wanted. There was never any pressure to "make the sale". I would also commend the entire staff at this dealership for their friendliness and professionalism. I am an extremely satisfied customer! I would never hesitate to recommend my family and friends to this dealership. Ford is very well represented by the team at Joe Machens Capitol City Ford Lincoln.
laci512
Dec 31, 2013
Cody was very helpful in selecting the appropriate vehicle for me. We went through a few different vehicles in order to find the best fit for my needs.
sargd111
Dec 26, 2013
I have dealt with both these people while purchasing 3 vehiles. I find then both friendly and knowledgable and they take the time to give me all the info I need to make a sound decision on a purchase. Randy makes sure I don't get something I don't need and comes up with the best vehicle for the way I intend to use it. Terry makes sure I have all the options to get the best financing for my purchase. Neither of these individuals pushes or does a hard sell. They just give me the info and let me decide on my own what is best for me.I also really like the service for my vehicles at this dealership.
GaryMaxine
Dec 25, 2013
Doug Keeler was a pleasure to work with, he worked very hard to satisfy our needs in assisting us in the purchase of this vehicle.
Dch1992
Dec 23, 2013
Best place to buy a vehicle!! I have now bout two cars there hassle free and I love Joe Herx. He always goes above and beyond to make sure I'm happy with my purchase.
GlendaCroy
Dec 20, 2013
I went in to look around, not sure what I was interested in. Salesman Brad Bartlett was pleasant and professional. After looking at several new cars, I settled on a used 2010 Ford Fusion. Everyone in the dealership, from Brad to business office to service department, were helpful all around and made my buying experience a very pleasant one. I would definitely recommend this dealership!
jwatts0408
Dec 20, 2013
Douglas Keeler went above and beyond our expectations of a sales representative. Extremely professional and courteous, Douglas always went out of his to answer our questions in a timely manner. I was very satisfied with the service, and look forward to working with him in the future.
floarboat
Dec 19, 2013
Judy Obermeyer is GREAT. This is the third new vehicle we have purchased with her. No hastles, just gets down to business. This time we were with her for a little over an hour: she gave us a better deal than I could get thru the USAA car buying service - in fact, we gave her that quote and she beat it!; had our Escape appaised and completed our financing. Very NICE. Our vehicle was at the Columbia Dealership, so they picked it up and we had our NEW Escape the following day at 2:00, already to go. Another thing that we like about Judy is that we see her not only at the dealership but also out-and-about. We talk about other things than cars, she remembers us and she is a delightful friend. The Dealership has treated us very well and has gone to great lengths over the years to keep our business. Jerry
ValienteFrank1
Dec 18, 2013
I will continue to trust Joe Machens Ford and Leah Brandt to make my purchase a great experience from price to service. I have purchased my last two vehicles from them and I will highly recommend this facility.
Bo Morrow
Dec 17, 2013
I was only in the market for a small, dependable, inexpensive car for my granddaughter, but they treated me as if I was buying a brand new Lincoln! Shawn Flannery and the service manager Rick made sure the car was in good running condition before I took possession of it even though that meant making repairs that were not required under the agreement! The business manager Terry was also very supportive and helpful. Great folks!
vicioue
Dec 17, 2013
My experience at Joe Machens Capital City Ford...My time I spent with Brad Kellerman was enjoyable. He was friendly and not overly pushy. Brad showed the cars I wanted to see and was straight forward (no bs) with cost/rebates/loans. This is my second purchase at this Ford Dealershipt and I have another great car thanks to Brad. When Im ready to purchase again I will be going back to this dealership.
luvdogs
Dec 16, 2013
We would have given all fives, except that the car wasn't cleaned as well as it should have been, and I had to point out dirt/tar 3 separate times before it was cleaned off by the cleaning guys, although they did work on it when asked to and were not unpleasant about it. Joe and Leah were very pleasant to work with, and we are happy with the car. We are very happy with the special "Black Friday" sale of zero percent financing. At this point we would purchase from them again.
bobschepker
Dec 15, 2013
I bought a new f150 at joe machens ford in sept 2013. cody hodge was my salesman, he sat down with me and i told him what i was looking for. It was an STX plain cab 4x4, Cod y said that they didn't have one in stock but would be happy to find one for me, and he did. we worked out a deal,and a couple days later He had the exact truck I wanted. I was very pleased the way I was treated, and the follow up that cody hodge did after the deal. I will certainlly go back to see him the next time I want trade.Robert (bob) schepker
yellowkdaisy
Dec 12, 2013
I came in with a complex problem, but with a goal of walking out with a brand new car. With a lot of team work that is exactly what happened. The staff was great!! They were very helpful and upbeat which was very appreciative. The snack bar definitely hit the spot at lunch time, thank you!!
madison30
Dec 11, 2013
This was my first car, and with the help of Mike Rodgers and Matt Wilde it was the easiest process. I would definatley go back to do it again anytime! If your going for new or used definatley ask for Matt, or Mike! Both are great guys and are guaranteed to make your car shopping experience as fast, and easy as possible! :)
billandsue1991
Dec 10, 2013
Cody Hodge was very informative and helpful, but not pushy like some salesmen can be. He always let us know he was there to help and answered all our questions. We were very specific regarding the options we wanted on the Escape and they made every effort to find one but none were available. As a result, we ordered the vehicle to spec and Cody kept us updated when he learned information about our car being manufactured, when it was in transit, etc. Matt Wilde assisted with the purchase paperwork and he made the process easy. After the paperwork was completed, Cody went through all the options on the car and answered questions patiently and thoroughly. We will definitely recommend Cody and Joe Machen's Capital City Ford to our friends and family.
toddblackwell2013
Dec 8, 2013
I purchased a 2013 Ford F-150 STX 4x4 on November 29, 2013 and had a great car buying experience. No hassles, quick and efficient service. Don Racinowski and John Brown both were very professional in every step of my purchase. I will highly recommend Joe Machen's Capitol City For Lincoln to anyone looking to purchase a new or used automobile.
ronaldfield
Dec 8, 2013
The staff is very experienced and knowledgeable, also made the purchase experience simple and straight forward . Everyone was very receptive, responsive and friendly. Raz will do whatever it takes for customer satisfaction.
MichaelMcKenna
Dec 4, 2013
I have been a Ford owner for many years and I have had the best experience at Joe Machens Capital City Ford. The Sales and service is by far the best and personable. Derek Streeter was great and very professional. His attention to detail was excellent and I felt very comfortable and well informed.
Frank_Cox
Dec 1, 2013
My purchase of a new truck from Joe Machens Capital City Ford during the Black Friday sales event was a smooth, no-stress transaction thanks to my salesperson, Bryan Ehase. This was my second vehicle purchase from Bryan. I asked for him by name to help handle my current purchase because I was confident he and other dealership staff would treat me like their best customer--and they did. Along with the expert, highly experienced and efficient finance and business management team Bryan ensured that I received knowledgeable answers to my questions and full satisfaction with the entire process. Thanks Bryan and entire Machens Team!
Bigdhos
Nov 28, 2013
Very informative and friendly staff. I look forward to a lasting relationship with all the personnel at Joe Machens. I was impressed by the staff and their knowledge and willingness to explain some of the new technology ford has to offer.
MariannaWerdehausen
Nov 21, 2013
After calling different dealerships, my husband decided to visit Captial City Ford. He was very impressed with Derek Streeter. Derek gave my husband the answers he had been looking for. He spent lots of time finding the right truck for us. After choosing the color and options of our new Ford pickup, Derek brought us over to Matt Wilde who helped us tremendously. Matt was very knowledgeable and helped us with the finances. We are very thankful that we decided to buy at Capital City Ford.
bjnnathan
Nov 21, 2013
I had a great buying experience at this dealership. Bradley, my salesman, was professional as well as personable. There was a minor issue with the delivery of the vehicle and had the potential of becoming a deal breaker. The staff worked with me and gave me another vehicle to use keeping me happy through the weekend. I would recommend this vehicle to anyone looking to buy a vehicle.
bprf150
Nov 19, 2013
I'm giving a good rating to this dealership because of fast and friendly buying experience i had there.They had the right truck at the right price. But the best part of my experience buying from Joe Machens Capital City Ford Lincoin was salesman Mike Rogers what a guy so friendly and happy and helpfully with all my questions i had a bout the truck and its history he really sold me on this truck.
JoeyVineyard
Nov 19, 2013
This was my third car purchase this year and was by far the easiest one yet. The sales and finance staff are always top notch and very helpful. I will definitely do business with them again!
tprall88
Nov 17, 2013
The trade was quick and easy. The sales people were perfessional and friendly. The finance dept. was friendly and helpful (John Brown). Completed whole transaction in two hours. Awsome
jcrane74
Nov 16, 2013
My experience was excellent! Mike Rogers was a true professional. He went out of his way to accommodate what I wanted in a vehicle. The excellent service did not stop once be agreed upon my trade. I highly recommend Mike Rogers and Machens!
Sf84
Nov 15, 2013
Great customer service. Easy to work with. Delivered to me and were very convenient. Great experience overall. Not pushy. Will do whatever it takes to make your purchase easy
rwmjdoe
Nov 14, 2013
Joe was very polite and courteous and very helpful, I told Joe what I was looking for about a week ago. Joe called me Tuesday November 12th to tell me he had a 2011 Ford Ranger 4 Wheel Drive low milege, if I could stop by and look at it. I went the same day to look at the Ranger at that time I did not have time to test drive the vechile, I trust Joe when he told me it was a goog truck, whitch it is. I assume it had cruse control which I was susprise when I took it home and it did not have this option, other than that the pick-up is in great shape, I did receive a great deal in both trade in and service to the vechicle.I appreciate the great help I received from Joe HerxRowland Doerhoff
Rah65101
Nov 13, 2013
We own 3 Fords, purchased from Joe Machen Ford, that says a lot right there. Two of are Fords are 2013 models. We dealt with Judy Obermeyer with our last purchase and she gave us a great deal and she was a pleasure to work with. She was very good explaining the different functions of the F150 Ecoboost. We are happy Joe Machens has opened a dealership in Jefferson City. We have nothing but good things to say about Joe Machens employees and the way they go out of their way to make us happy.Larry & Rita Hoelscher
Dennyc
Nov 13, 2013
Was shopping for an Escape or an Equinox. Got a great deal on the Escape with all the accessories I wanted. Doug was easy to deal with and helpful through the whole process.
melodymoncier317
Nov 12, 2013
Randy Wells was a wonderful dealer. He went out of his way to explain the car buying process and put my mind at ease with the next steps. The car that I was interested in was located in Columbia, Missouri and they went to that dealership to get the car for me to test drive in Jefferson City. I thought the service was wonderful!
kennedyjim
Nov 9, 2013
very pleasant buying experience. We were treated very good and the car we bought seems very good and the price was better than anywhere else we shopped
jimbo01
Oct 30, 2013
Previous buying experience with dealership and salesman. Always feel like I'm important and treated like family. Past experience with service and quick lane has been excellent, and I have sent Doug several referrals
kerashley83
Oct 24, 2013
I purchased a new ford focus in feburary 2013. I have had it in the shop five times since then for the same reasonings each time.. I did not like the way the car drove or a noise I could here driving. Curtis assured me he would help me out and get me into a car I would love! I was very upset yesterday feeling like I was going to be upside down in my car. We found a car I DO LOVE! and not to bad upside down. Leah Brandt was very helpful trying to get my car payment where I needed it to be to be comfortable with monthly living. Everything was perfect. No beating around the bush with numbers. Very thankful for every ones time and patience!Ashley Siebeneck
DaveErwin
Oct 17, 2013
I was only casually looking to buy a new truck but when I test drove the new Ford truck with the Eco-Boost I was sold. John Lange answered all my questions about the new truck and gave me a great deal. Matt Wilde worked out all the fianancing and paper work in a relaxing and professional manner. I would highly reccomend working with these two gentleman and i will do so again the next time I am ready to purchase anothe vehicle.
Lair1952
Oct 9, 2013
We stopped by Machens Ford because we were looking for a new vehicle but didn't know what make or model we would choose. Randy Wells met us with a huge smile and a firm handshake. Randy took the time to listen to our criteria and showed us several models that met the criteria. He was very knowledgeable about the autos on the lot and understood we were "firm lookers". He gave us his card and told us to call him if we had any questions. Because of Randy's knowledge and the great options we found in the Ford Fusion, we made the 50 mile trip to meet with him. Randy helped us decide on a 2014 Ford Fusion (without the usual high pressure tactics some dealerships use) and we ordered it that day. We picked up our Ford this evening and Randy was there to answer every question we had and helped us get in and out of the dealership very quickly with our new car. He also e-mailed us information so we can research options on our new Ford at our convenience. We would highly recommend this dealership and Randy Wells as a "super" sales person!Jim & Diane Lairmore
KG in new F150
Oct 8, 2013
After nine months of trying to select just the right make and model, I made the decision to go with a Ford pickup in the spirit that Ford makes most of these trucks in its Kansas City assembly plant. Having narrowed the choice, it was easy to use the internet to check inventory across the Machens network. However, there were several vehicles that met my criteria right on the Jefferson City lot. This is probably the seventh lease I have done with Kehoe/Machens Ford, and they make a complicated process simple and transparent for the customer. Our sales rep, Mike Rogers has been doing this for over 20 years, and he is as knowledgeable and fair as anyone I have ever encountered. Matt Wilde on the business services/finance side makes sure a customer has every option explained to them, and is patient as the customer dials in the deal that is right for the customer. I would never hesitate sending a colleague down to Kehoe/Machens Ford. They have always taken good care of my family.
philln
Oct 7, 2013
I went to look at an 2006 Impala and it had already sold from the time I called earlier that day. Brad had a 2010 Impala that he showed me but it ha to many miles for what we were looking for. Brad got on his computer and looked at the Columbia stores and found one for me and had it brought down to Jeff the next morning. I test drove it and we liked and so we came to an agreement on price. Thanks Brad!
rayjnmary
Oct 3, 2013
When my husband began looking for a car, he stopped in to see what Machens had to offer. He was met by Curtis Jahr, who went out of his way to accomodate our needs. The service, friendliness and willingness to get us into what would be best for us, was unparalleled. Everyone we had dealings with, was more than willing to help us in every area, even after we had an issue, it was quickly resolved.
susanandgreg
Oct 1, 2013
Ease of buy from just test driving the cars to purchasing. Everyone is so easy to talk to. Thanks we LOVE our new car! Can't wait to show it off to everyone!
scoutnet
Sep 30, 2013
Bought my second car from Mike Rogers last week. Mike is a very knowligible salesperson and worked very hard on getting me a great deal on a 2013 Flex. Mike also worked on an excellent trade in allowance for me as well. I will likely be purchasing another car for our family next year and will see Mike again. Highly recommended!
DMathes
Sep 27, 2013
I purchased a new Ford F-150 from Joe Machens Capital City Ford last week and worked with saleman Mike Rogers. He was very helpful and friendly. He wasn't high pressure, which was nice. He answered all our questions and worked to get the best deal possible for us. It was an enjoyable experience and I would highly recommend Mike and Capital City Ford to anyone.
dschebaum
Sep 25, 2013
Mike did a great job staying in touch with us as we negotiated the deal. He was very pleasant to deal with and gave us a very good fair deal. We have worked other deals with Mike and will continue to return and deal with him.
D. Hall
Sep 23, 2013
Inquired about a vehicle online...... No response whatsoever. Too bad for them. I was ready to buy so I bought elsewhere.
jen_lynn
Sep 20, 2013
Both Brad and John were very friendly. We felt very comfortable talking to them. They did everything they could to get us into the vehicle we wanted for the price we could afford. We came to the dealership with our own financing and ended up leaving very happy with financing through a Machens lender. We were able to get a much better deal than our own credit union offered us, so we were able to add a warranty to the vehicle purchase and were still under the payment quoted to us by our bank. We have been looking for a new vehicle for months and had some bad luck and bad customer service with other dealerships. We had previously looked at another vehicle at Machens Capital City and decided against purchasing it. However, out of all the dealerships we have dealt with, Brad was the only salesman that kept in touch with me and tried to find me a vehicle that I liked. When I told him I had found one that I wanted to see but it was in Columbia, he started working on it right away and it was sitting in Jefferson City the next day for us to pick up. We signed the papers a few days later. It was very easy compared to the experiences we have had with other dealerships. John Brown was the finance person we dealt with. He was also great. Thanks to him, we got the vehicle we wanted for less than what our bank was offering. He started working on the paperwork as soon as we got into his office. We didn't have to sit there for hours waiting. So far everyone we have dealt with at this dealership has done everything they can to accommodate us.Thanks!!!!!!!!!!
halnow
Sep 19, 2013
They went the extra mile for me.............Got me all mt rebates clean the truck was all around wonderful people........even the finace office john brown was great
BrandonDhondt
Sep 18, 2013
My family had a fantastic car buying experience at JMCC! We had been doing our research for more than a week to figure out which car would be best for our needs. The Ford Fusion was in the top 3, so now it came down to which car could be had for the best deal. Well, Bryan Ehase worked out a great deal for us giving the best for our trade-in. During all the time that we were in the dealership our 3 year old son was pleasantly entertained, he loved the pinball machines, cotton candy and ICEES! The car we bought was recently shipped and had a couple minor scratches, I pointed them out and Bryan Ehase assured me they would take care of it when I brought the car back in. So a couple days later I brought it in and Brian Gilmore from the body shop got it taken care of quickly. All of the staff are very nice and some extra helpful with our children. My hands were tied up most of the time with my one year old and one nice lady (I didn't get her name) made extra effort to help entertain my 3 year old to help out. It's the little touches that make car buying a great experience, and Joe Machens Capital City is full of them. THANK YOU Bryan Ehase and the whole team at JMCC for making this car buying experience pleasant!
Cathyg36
Sep 18, 2013
Super customer service! We have purchased three vehicles from them. They have been great to work with. Their service department is also wonderful to work with. My grandson loves to go get the oil changed, he thinks the video and pinball machines are the bomb. The cotton candy, ice cream, popcorn, and slushees are just an added bonus. I pity the poor fool who ever tries to take him to a different dealership. I strongly recommend this dealership for all your needs.
amotherof2
Sep 16, 2013
I have to say that my buying experience with Joe Machens has been the best than any other dealership I have purchased from in the past. Matt Wilde and Derek Streeter were so professional and as I worked with them, I felt that they cared more about helping a customer and not just about making the sale. I had some issues that I had discussed with Derek even before I went to the dealership. I told him I would not want to waste my time or theirs if they didn't think they could help. I had a truck I still owed on and had already been told by another auto dealership, that they couldn't help me unless I had so much to put down and I could not do that. Derek, didn't hesitate when he said "we deal with issues like that all the time" so why not just come in and lets see what we can do. I thought well couldn't hurt but still figured i was wasting our time, owed to much on my truck, had some credit issues, no money to put down and it was Friday the 13th....I got to the dealership late afternoon and Derek was great in helping me find the perfect car for me that would fit my budget and also had great gas mileage. After finding the car, Derek took me across the street to talk to Matt Wilde...I thought well here is the time they shoot me down and say well we tried but we just can't do it. That did not happen....It was getting late in the day so asked if I wanted to take car home, drive it for awhile and then they would give me call in the morning. I went in on Saturday and Matt was so great to work with and I know he had his work cut out for him to get me the great deal he did.Joe Machens has definitely earned my business in the future and I will recommend them to anyone I know looking for a vehicle. Derek and Matt: I know you can't remember all your customers but I just have to say you both did a great job. You have earned my respect and my future business. Thank you, Jeanne Brown
jjssr
Sep 13, 2013
Our experience at Joe Machens Capital City Ford Lincoln was extraordinary! The highly professional sales team set forth our various choices in automobiles; gave us information and insight into our buying decision; and made our purchasing process enjoyable and very satisfying. We want to expressly thank Tom Stegeman, MIke Rogers and Matt Wilde. Thank you all, john sheehan
kmmcdnl
Sep 11, 2013
Douglas Keeler was such a delight to do business with there at Joe Machens. He also did a wonderful job giving advice and answering my questions.
purplefrog23
Sep 9, 2013
Randy was amazing. He was very responsive and understanding. He went above and beyond to get us into the right vehicle. We have a 1 year old child and he was understanding with her. We would recommend the dealership and Randy to relatives and friends!
Jpleus
Sep 7, 2013
Bryan Ehase and Matt Wilde made our entire car buying experience easy. They listened to our needs and found the perfect vehicle that worked for us. I would recommend Joe Machens Capital City to anyone.
skgriggs
Sep 3, 2013
Cody was very helpful and patient through out the entire process. We are very pleased not only with Cody but the dealership and my new Escape.
darrellcampbell
Aug 29, 2013
My wife and I had a very nice low pressured and quick expereinece while purchasing he a new ford explorer. The sales representative had aquired a vehicle for us to look at after I had called earlier in the day and upon arrival the vehicle was there and exactly what she was wanting. The price and other expectations were met. I would recommend the dealership to anyone looking for their products.
kweith
Aug 27, 2013
Ryan Becker was exceptional and exceeded our expectations. Ryan is professional and has great customer service. Ryan made it very clear that his top priority was ensuring that he did everything to make our experience exceptional. His customer service was SO GOOD, we ended up buying 3 cars from him! We will highly recommend him and Machens.
bigtruckman
Aug 21, 2013
got with them on a f350 never contacted me to let me know if they still had the truck even if they didn't it would be a courtousy to let me know they did or didn't and if they did can try to upsell another car to me!
VGuillen
Aug 21, 2013
Second vehicle purchased in a 2 week span! Love working with Randy Wells, and John Brown. Both very professional and polite. Randy is a great guy. Always greets us with a smile and a handshake. We have spoke of him so much to family and friends, his name is well known to them! He's "our guy" we go to for all our vehicle needs. John has been a pleasure to deal with as well. He is very nice and easy to talk to. I hope to be able to work with again in the future. He was totally awesome when he had to stay a little late on a Saturday night finishing paperwork for the sale of my car. I have and will continue to recommend Joe Machens to family, friends, even total strangers looking for a great dealership! I love my new (used) Mazda convertible! (My toy car).Thanks!
Carjoy3
Aug 19, 2013
We were in the market for a new-to-us vehicle, but weren't exactly sure what we were wanting, although we did have some basic ideas. Curtis Jahr was a gem as he helped us narrow down our decision. When we weren't familiar with a vehicle brand and wanted to test drive one, we would look online at available vehicles at mid-mo area Joe Machens dealerships and he would have a particular car brought to the Jefferson City dealership for us to test drive. We went through several vehicles during this process and he was happy to help us at every turn. We were encouraged to test drive for as long as we needed and to have our mechanic check the car over in order to get a good feel for it and in doing so we were able to figure out if a car was for us or not. When we realized a particular car was not quite what we wanted, Curtis was relaxed and ready to help us find another one to check out. He seemed to genuinely want us to find the right car for us. There was no pressure at all; no slimy sales tactics. Just a great relationship between salesman and customer. We enjoyed our car buying experience with Joe Machens Capital City Ford/Lincoln and most notable with Curtis Jahr. We finally settled on a 2012 Toyota Camry and have been very happy with it in every way. The purchasing experience with Terry Bradshaw went smoothly and effortlessly. I would highly recommend Joe Machens Capital City Ford/Lincoln for a used car purchase (as I only dealt with the used-car portion of the dealership). AND they had an Icee machine and we were able to drink FREE Icee slushies and other drinks which was just a nice little extra. :) We also received a nice box of cookies in the mail after our purchase. These are the little things that they did ...just going the extra mile to make a fun experience. Thank you Curtis Jahr for your pleasant and professional salesmanship.
VGuillen
Aug 16, 2013
Always a pleasure working with Randy Wells. We have worked with him and purchased a few cars now. He knows how to treat us and get us in the vehicle we desire. Just an all around great guy.John Brown was excellent also! Very pleasant to deal with. I have and will continue to recommend this dealership to others.
myuncker
Aug 13, 2013
I started looking for a ford online, randy wells started emailing me to find out my interests this went on for weeks. randy showed patience and professionalism dealing with me via emails. finally I went to the dealership and met with randy, he went above and beyond his job description starting from the hand shake. he went and got me a drink something to eat. he also had to search for paperwork on several cars that I was interested in he talked to his boss to help with getting what I wanted and needed from my trade in. mr matt wilde was the same way when it came to the financial part of the car hunt. when I told them both I needed to think about it over lunch they wanted me to drive the car to lunch. needless to say due to their perfect job performance I bought the car
laurakliethermes
Aug 7, 2013
John Lange was easy to work with. He was knowlegable about the vehicle we were interesed in buying. He answered all of our questions. He was able to get the trade amount we were looking for and we left with a new car that day. We are pleased with our purchase.
stevecase73
Aug 5, 2013
I was "thinking" about replacing my Suburban. I work during regular business hours so the evening/weekend was the only time I had to search. Brent Simmons showed me how to browse Joe Machens web site to find specificly what I was looking for. I found a Yukon XL 3/4 ton 8.1L in Columbia, Brent had it brought to Jefferson City the same day. I am as happy with the price as I am the service. I highly recommend calling Brent Simmons if you are in need of a vehicle, or even just "thinking" about it.
Loriaber
Aug 3, 2013
John Lange was very knowledgable and helpful. Purchasing my car was easy and stress free. Had to fix a few things and the service department was great. I would recommend Joe Machen Ford when looking for a new or used car!
MattSchatz
Jul 31, 2013
My wife and I was looking to replace a well used vehicle for ourselves and our granddaughters. We was looking at the used vehicles on the internet. From the moment we first came onto the dealership property; we was treated with great amount of respect and courtesey from all of the dealership staff especially Cody Byers (our salesman). In our opinion Cody went above and beyond his job in ensuring our buyng experience was the best possible; just simply, and incredible salseman to say the least. We did not buy the used vehicle that we was looking at on the internet; we bought a brand new 2104 Ford Escape. The buying experience was the best experience we have ever had at buying a new vehicle. Both Cody Byers and Tom Stegeman the general manager not only answered all of our questions relating to the car before the sale, but also went above and beyond to take care of us by staying late on two nights to accomadate us. We will be back to this dealership to buy from them in the future.
CarmenBrown1936
Jul 27, 2013
Appreciate the service and Judy was very helpful. We had previously purchased a car from her. This is my second car to purchase from the Ford dealer in Jefferson City and I have been very satisfied with the maintenance provided by the service department.
shadetreepops
Jul 24, 2013
Scott Jackson was very helpful and friendly. He wanted to sell us a car but he was not pushy about it. He respected the fact that we did not want to make a quick decision and we wanted to "sleep on it". He honored our requests and our Edge was ready for us when we arrived to buy. Terry Bradshaw was great to work with for the money issues. Everyone we came in contact with was so friendly. We drove from Wentzville, MO to Jefferson City to purchase our 2011 Ford Edge and we feel that it was well worth the drive to receive such excellent service! We will look to this dealership when we are ready to buy another vehicle. We will also recommend Machens to our friends and family!
JCurtisT
Jul 23, 2013
I have purchased several cars from this location since 1988. I have usually worked with Judy Obermeyer and I have always felt like she has given me exceptional service. When I come into this dealership the staff is there when I need them, but the do not hover over me. The asking price for the new vehicle was very close to what I expected to have to pay and the trade in value for my car was a little higher than I had expected. Through the years this is what I have come to expect from this dealership. Finishing the paper work was easy without a lot of pushing for extras. So, when I am in the market for my next vehicle I will certainly give this business a chance.
robinsonst315
Jul 19, 2013
I recently visited Joe Machens Capital City Ford/Lincoln dealership in Jefferson City in search of my first, new car. The salesmen I worked with were very friendly and never over-bearing. They were always more than happy to answer any questions I had at any time, and returned any of my calls very promptly. They always had a smile on their faces, although I'm sure it was frustrating at times with all of my questions, being new to the car-buying industry. They offered to stay as late as I needed to answer any questions, and to help me find the car that fit all of my needs and wants. After just two days, the salesmen had explained even the tinest of details about the loans, interest rates I qualified for, and had showed me as many cars, in as many locations that I wanted to see. I am proud to say I have signed all the papers and am on my way to owning my brand new ford! I would most definitely recommend the Joe Machens in Jefferson City to anyone whom is looking to buy a great vehicle. The service is wonderful and they have some amazing rides!! Good luck!!
chappe
Jul 16, 2013
Well, our experience yesterday was so excellent, we had to buy another car today! Everyone we dealt with was outstanding! We basically worked with the same people as yesterday with the addition of one other person (sorry, can't remember his name) and they just made us an offer that we could not refuse! I am very excited to go pick up my new Fiesta tomorrow! I would definitely recommend this dealer to anyone!
usedcarbuyer2013
Jul 16, 2013
Scott Jackson proved to be a superb & valuable resource for us throughout the purchasing process & beyond. He is above all honest & forthright, yet his good listening skills & amiability make for a winning combination as he shepherds one through the car, purchasing process.You can trust him to follow through with details & no question is too small for him to investigate. He's a great facilitator, he makes things happen. I also want to give a shout out for Rick McDonald, Scott's immediate superior, his cooperation sealed the deal for us & he always kept his sense of humor throughout.Don't hesitate to shop Joe Machens, you'll be so pleasantly surprised, at the level of service, you'll wonder why you hadn't purchased a car from them sooner.M.A. in Jefferson City, MO.
chappe
Jul 15, 2013
We pulled into the dealership and was quickly greeted by Ryan Becker. We told him what we were looking for and that we had been to other dealerships. He immediately directed us to the vehicle we were looking for and within a few minutes after arriving at the dealership, we were test driving a new Ford Fusion. Upon our return, Ryan was waiting for us and took us to his office for a write-up. Tom Stegeman also came in to talk to us about our trade-in. Tom gave us what we were wanting for our truck as a trade-in. After the trade-in was approved, we were escorted into Terry Bradshaw's office for the financing paperwork. Everything went so smoothly and we were approved within a couple of minutes. Everyone we dealt with were very friendly, they answered all of our questions, and made the whole process very pleasant!
mbrannan
Jul 12, 2013
This is the third car we have bought with Don Racinowski's help. Weknow we will always get good service and a good deal
taylor94
Jul 11, 2013
This is the second vehicle we have purchased from Doug Underwood. My wife and I feel that Doug and Capital City Ford were fair and honest with us in helping us trade recently for a 2013 Ford Escape. Doug found a vehicle that was equiped as we wanted in a color that we liked. We have used Capital City Fords service and maintance dept and have found them to be very helpful.
docsinv
Jul 10, 2013
The salesman, Doug Underwood was very engaging, steered us the right direction for what we specified in a new car, but did not "oversell" the deal. Doug stayed on top of the ongoing transactions, and we are completely satisfied. Also had a very good experience with finance man John Brown. Jim & Lynda Hartwick
jeankaiser
Jul 8, 2013
I shopped online and Brad was so helpful. He was a no pressure salesman and I really appreciated that. The website was up to date and made the purchase of my new car very easy.
ARademan
Jul 6, 2013
Joe Herx and the entire Machens team gave us great Customer Service. We will definitely do business with them again. Would highly recommend this dealership
Yuppie11
Jul 4, 2013
The entire staff at Machens Capital City goes above and beyond to make your car buying experience enjoyable! I will always go to MCC for my vehicles.
Jwells0422
Jun 27, 2013
I was very pleased. :) place was clean, they had all sorts of snacks for customers waiting which is always nice. Everyone was really friendly and quick as well
Imhoff5
Jun 27, 2013
Curtis was excellent to work with and worked hard to fill our needs. He was always upbeat and positive. Leah was excellent as well with our financing needs. They are two employees Joe Machens should be proud of and I would recommend both of them for employee of the month.
jtbangert
Jun 25, 2013
John Lange did a great job of assisting us in choosing the right model vehicle and the add on features most important to us. He was very knowledgeable about the MyFord Touch and Navigation system and answered any questions we had. Terry Bradshaw assisted us in the paperwork side of the purchase. He was very informative about the extended warranty option and rebate information. Overall, doing business with Joe Machens has been very positive, and I look forward to returning to them in the future.
timcaton2003
Jun 21, 2013
John Lange has no concept of service after the sale. We live in Kansas City and purchased a 2013 Ford Explorer from Joe Machens only because the dealership would not transfer the inventory to a local dealer in the Kansas City area. Further after contacting Joe Machens Ford, they would not even transfer the vehicle to their Columbia location for purchase, because as John Lange said...."I won't earn my commission if it gets purchased in Columbia."At the time of purchase, John agreed to do two things. He agreed to have the additional key and owner's manual that were not with the car sent to the Columbia location for pick-up. He also agreed to have Invision brand DVD players installed after-market. The week following the purchase, I went to the Columbia location to pick-up the key and owner's manual. The sales manager in Columbia was rude and told me that they don't hold things like that and that I needed to call John Lange to find out why he would make such a promise. John told me he decided that he would just hold them in Jefferson City until I came to have the DVD players installed....thus wasting my time.On the first attempt to have the DVD players installed, I got to Jefferson City only to find out that John had ordered the wrong color. Also, John could not remember my name when I came in. I requested that when the correct DVD players come in, that John have someone come to Kansas City to pick-up my car, so I would not have to waste another day making the trip. John agreed and then informed me that he had found a way to save me an additional $200 on the DVD players. I told him that was great......as long as we were getting the Ford Authorized Invision DVD players.Two days later, our Ford Explorer was taken to Jefferson City to have the players installed. Joe Machens was nice enough to leave me a comparable Ford Focus loaner car (yeah right) to drive while the work was being done. The work ended up taking an additional day from what was expected to complete, because the DVD players weren't working correctly. When the vehicle was returned, the DVD players were not the Invision brand we requested. John saved us the money because he used a cheap system. They did not modulate through the sounds system, they had no audio input jacks, and the head-rests were stuck in the down position and could not be adjusted. When I voiced the concern to John he first told me that these were better because they had bigger screens. After getting really upset with the deal, John vowed to order the correct DVD players and have the drivers again pick-up my car for the installation. His compensation for the 600 miles he had now put on my car trying to get it right was $100 off the price and a full tank of gas. When the car was returned the second time, he left the box in the car to prove to me that they were indeed from Invision. However, the brand on the DVD players was from Advent.....another less expensive option that I did not request. After research of Advent, it was apparent that Advent is a brand of Audiovox. Audiovox was purchased by Invision. This meant that the Invision company shipped an Advent brand DVD player.......far from the Invision DVD players I again requested. Through the entire ordeal, John Lange on several occasions tried to tell me that what he was providing was better than what I wanted and that I should have spoken up when their driver dropped off the car the first time that I was unhappy so he could have taken it back with him. The request for Invision Brand DVD players was made in writing in e-mail and was reiterated to John in person on three different occasions. The experience for buying a $50k vehicle and getting what I requested the first time was appalling. The fault falls on John Lange and I will never buy a car from him or Joe Machens Ford again.
Vossr
Jun 11, 2013
Joe Machens Ford provided a very good new car buying experience. Doug was very knowledgeable with the features of the F 150 that I purchased. This is the 4th new vehicle that mu wife and I have purchased from Machens. They are a pleasure to do business with.
Kjwoodland
Jun 10, 2013
I had a great experience from finding the exact car I wanted to getting help with financing! Everyone there was very helpful and friendly! I absolutely love my new ford fusion!
ervine1
Jun 9, 2013
Fast and friendly, excellent selection, we had been looking online at F-150's and found two that we wanted to look at, Ryan was very helpful over the phone and even though one of the trucks was in Columbia he arranged to have it transported to Jefferson City for us to test drive. This is the best car buying experience we've ever had. We love our new truck, Thank you Ryan.
Disgusted
May 30, 2013
Machens recently bought the Jefferson City dealership. I was very happy to hear this and looked forward to enjoy having the good service I had experienced at their Columbia dealership. Unfortunately the only thing that changed was the name. The service department failed to successfully make minor repairs after four(4), visits to the service department for the same problem. I finally had to go to the Columbia dealership to get the job done right. I would not recommend having your vehicle repairs done here or you will likely be returning over and over to get it done right. Machens needs to clean house here and get some competent staff hired if they want to protect their reputation.
Debbie77
May 28, 2013
Judy went out of her way, determined to get the car I wanted. It came from another dealership and was ready to be picked up in less than a week. Leah had the paperwork prepared and the process went very quickly.Everyone was very friendly, we received great customer service.We were satisfied with the price we paid for the car.I highly recommend this dealership.
Pitbull1234
May 17, 2013
I have the lowest rating for Joe Machens Service department because I called made an appointment explained that my warranty was going to be up in less that five thousand miles and that I would like to have the Jeep checked out to assure that there wasn't anything wrong with it. However the wheel baring was loose and I am having issues with the zippers on the soft top getting stuck, I explained all of this to the service guy on the phone, he told me to bring it on up and they would look at it. Once I arrived at Joe Machens service department they couldn't even find my appointment, and they then told me I would have to leave and come back on another day. I told them that I was not leaving and that I drove all the way from Rolla Missouri and I took time off from work. Only then did they ask what the issues were with my jeep, I went on to tell them about the rattling noise and that the zippers were getting stuck and hard to unzip. The service man didn't even get up out of his chair but instead called some warranty guy and explained that he thought the wheel baring was loose. I'm not sure how a man can determine what is wrong with my vehicle when he doesn't even get up off his lazy butt to hear the noise for himself. After speaking with the warranty guy the service man explained that nothing was covered and if they looked at it they would be billing me. I asked the service man for a phone number to the warranty guy so I could discuss the issues and ask why my warranty wouldn't covor the issues. The service man refused to give me a phone number and also refused to call the warranty guy to ask him for a customer service number that I could call. So now I'm stuck with a Jeep that rattles and I can't even unzip the window to take the top down. Joe Machens you are the worst service department I have ever been to. I complain to everyone I see or anyone who brings up thier vehicle about your terrible service department.
JoeyVineyard
May 16, 2013
I have been buying cars from Joe Herx for almost 20 years now and my parents bought several from when I was a child. I have never worked with a more professional, caring and honest salesman than Joe. He does everything he can to help you out and make you comfortable during the sales process. Another amazing job!
6Clough
Apr 30, 2013
Doug was very friendly and was more than willing to work with us in what we wanted and needed in vehicle and price. Would definitely refer friends and family to him.
Karen Schnieders
Apr 30, 2013
Liked my first Ford Edge so much I had to have a second one! I have worked with Mike Rogers, Tom Stegeman and Matt Wilde and they have been great - very professional! I would recommend this dealership.
IanMccoy
Apr 28, 2013
I really appreciate the staff. Randy and Terry are great guys, even if he isn't the Terry Bradshaw from the Steelers! I highly recommend JMCC.
eugenebear
Apr 22, 2013
Overall I had a good experience at Joe Machens. The staff was friendly and buying a new car took about 2 1/2 hours altogether. The advice I would give is to make sure the car is very clean when it is finally picked up(after all, it is a brand new car) and that all options for purchasing accessories are explained(I didn't realize the car did not come with floor mats) and would have probably bought them right at the dealer. I am very pleased with the Ford Focus ST that I Purchased!
usmc3122
Apr 19, 2013
To Joe Machens: You have the finest All-Star team in the state. I was recently decided to get a Tyotoa 4Runner or a Honda Pilot. I went to the Honda dealership and found a really nice white 4Runner. The salesman informed me that he would have to ride along on my test drive. I declined his companionship. I went to Machens where I had bought my Ford Windstar from Rick Blank. It had been an awesome vehicle but it was time for a change. Rick is now in one of the Machens Columbia dealerships so I ask Scott Jackson in Jeff City if he would find a nice 4Runner for me. The very next day Scott called and said one had been traded at the Machens Mercedes dealership in Columbia & Rick would be glad to bring it down to Jeff City. Scott told me I could drive it for as long as I wanted. (a big difference between the Honda place that required a salesman to escort me). It was a 2011 black 4Runner that looked brand-new with all the bells & whistles. I traded in a 2011 Honda CRV and got a great overall price. I could not be any happier. Brent Simmons helped me finalize my deal and finish the paperwork. I would highly advise everyone to stop by and see Scott or Brent for any vehicle you need. Semper Fidelis & Stay Motivated, Cpl.B., USMC
ford1213
Apr 18, 2013
I've known Mike for a long time. I went to school with his son. I knew from the begining I wanted to use Mike and am glad I did. He was great to work with, helpful and on top of it. Mike knows his stuff. The transaction was easy. He never had a problem letting me test drive trucks until I found what I wanted. No complaints. I would recommend Mike when purchasing your next vehicle.
ccaford
Apr 17, 2013
Ron had all the papers ready to sign and we were out of the Ford dealership in no time. No hassle or waiting. He took us to the person handling the paperwork and we signed. It did not take over a half hour.
cardoctorholiday
Apr 15, 2013
I spend a fair amount of time researching vehicles that will accommodate our needs and wants. My wife and I were greeted by Doug Underwood and I told him what we were considering. He got the Explorer and knew my wife has a hard time finding a comfortable seat and that was the first thing that he wanted her to try. We took it for a test drive and decided that if the price was right we would purchase this vehicle. When we returned we sat down with Doug and he went over the price determination and since we did not want to trade in a vehicle it was a clean deal. We then discussed financing with Terry Bradshaw and he was able to get us a lower rate than I had from another source. When we finished we were met by Doug and he had the protection package scheduled and the Explorer would be ready by noon tomorrow. Probably one of the least stressful car buying experiences that we have had.
Mkdob1
Apr 13, 2013
Randy Wells was very friendly and helpful with me selecting my car. I wanted black and he had me a black Escape the very next day. He explained to how to use everything inside the car. I defiantly would and will recommend Joe Machens to anyone. I am very much satified with my new car. Thanks Randy
AJphenomenon
Apr 13, 2013
My experience is always great with this dealership. Great friendly & helpful staff. Curtis Jahr is my go to sales guy when I need a car & he is excellent at finding you the best car at the right price! I love the hospitality that this dealership gives you as you have to wait at times. They have free beverages & snacks to help you get through the long process of filling out endless paperwork. Seriously too much paperwork. But overall a great place to shop for a car. If you read this review, go see my guy Curtis Jahr! He is awesome & will hook you up with what you need!
Snap777
Apr 12, 2013
Great experience with salesman Bryan Ehase. No pressure, friendly, knowledgeable on options available and wanted us to be completely satisfied with our purchase price of new F150. Made sure we had all the possible incentive discounts available. We were very happy with the final price and options on the F150. Good experience with Business Manager, Matt Wilde. All possible financing was throughly explained and were able to choose a plan acceptable for us.First time we had bought vehicle from dealership. Our overall experience with dealership was excellent. Would recommend them.
chowlady
Apr 11, 2013
Great experience, Joe Herx was more than helpful and very honest with us, we were treated the best of any other Dealership we have ever dealt with, I would highly recommend anyone that is looking for a Vehicle to go see Joe Herx at Joe Machens Ford in Jefferson City, Mo...We will be back when we get ready to purchase another vehicle, the two hour drive was very much worth it!!!! they are #1 at Joe Machens in our book!!
Joe & Marilyn
Apr 11, 2013
My husband and I was treated so good, Our Salesman Joe Herx was simply amazing, Honest, and very informative, The whole Staff treated us better than any other dealership we have ever been to, I would reccomend the next time your looking for a Vehicle go see visit Joe Herx at Joe Machens Ford!! you will be happy you did!!!
schubby
Apr 10, 2013
My overall experience with the salesman and finance people were very helpful and courteous. They went out of their way to help and did some things I would have not expected. Job well done by people involved. Thanks so much.
amym1008
Apr 4, 2013
My husband and I have bought several vehicles from Joe Machens Capital City and have been extremely happy every time. We have dealt with Curtis and Leah and couldnt ask for more friendly people to help us in our vehicles purchases! They have been very considerate of our needs and have done everything they can to make us feel welcome! I would highly recommend Joe Machens to anyone looking to buy a new or used vehicle!
Dhmhj
Apr 2, 2013
To Ford Motor Company Management:I know that most companies value feedbak from their customers, so I would like to make a few comments about my business experience with the Joe Machens dealership in Jefferson City, MO.First, I would like to thank John Lange for a painless experience with the sales and service department. John was very professional and personable in his approach with us during the agreement process. I felt no stress or pressure to purchase, and I think that is the best approach to sales. Previous to my purchase, I met with Doug Keeler on the parking lot in January and talked truck talk for about an hour. He was fun to talk with about trucks, local politics, school, and athletic issues. I did not return until late March, when I by chance met John on the lot and went into the office to discuss a price on a F-150. The rest is history. I would rank the sales people as excellent in their job as salesmen. I also appreciate the help of John Desmond in the service department. He was very helpful in getting mud flaps put on my truck the same day that I picked up my new truck. Thanks guys!!I would also like Ford Motor Company to know that one of the reasons that I shopped Ford is because they did not take the help of the federal government when faced with tough financial decisions. By standing on your principles, biting the financial bullet, and making the necessary adjustment with your labor force, you proved that Independence and Freedom are still alive in America!Good Job Big Blue!!!
Katiedid2013
Apr 2, 2013
I purchased a 2012 Chevrolet from Joe Machen's Dealership in Jefferson City, Mo. I would recommend them to anyone that wants great service and a worry free experience...My daughter purchased 2 cars from Scott Jackson and she sent me to him..He took care of everything for me...Answered all my questions and all I had to do was sign the papers.My grand daughters enjoyed the free games, cotton candy and sodas..They want me to go back for another car..I think they just made 2 more customers with them...If you want good people to deal with go to Machen's and talk to Scott Jackson...
julian_johns
Mar 30, 2013
Had great customer service experience. Let me take the car for a day or two just to make sure this is what I really wanted before I had bought it. Pricing was very resonable on the ford although could have expected a little bit more for a trade in value, although was fair enough trade. Worked very well with me and very polite thoughout the whole process and kept me informed of everything. I really do appreciate the great service you have provided for me, thank you.
jadegoodman13
Mar 29, 2013
I highly recommend this dealership because I have had a great experience working with them. I actually live in Springfield and found them through USAA's car buying service online. Only 3 minutes after I allowed USAA to send my request for information to 4 different dealerships, Randy Wells called me and was highly motivated to get me in a new car that was right for me. He did not push me into buying more add ons to the car and actually helped me get discounts on the car I wanted. We interacted via phone calls and email for a few days until all of the paperwork was finalized and the car I wanted was on their lot. Once they had my car, they drove it to me so I did not have to take the time to make the drive to buy and trade in my old car. I am very satisfied with my car, the price I payed, and the experience I had with the dealership thanks to Randy Wells.
JayBarb
Mar 27, 2013
Recent health issues in our life together has pushed forward the decision to purchase an RV travel trailer, and we needed to upgrade our small V6 pickup truck before we could pull the trigger on the camper purchase. The price for a new vehicle was cost prohibitive to us, so we elected to purchase used from a reputable dealer. I knew Ron Murphy was the man to see. He took our parameters (which were somewhat fluid), and located what turned out to be the perfect fit for our needs. In the past seven years we've purchased three used and one new vehicle through Ron, and have been extremely pleased with each purchase. The 2006 Chrysler minivan we purchased in August 2011 immediately proved to be a problem mechanically, but Ron absolutely stood by us and saw to it the right mechanic worked with us to isolate and ultimately correct the difficult problem. Ron's commitment before and after the sale, in each case, left us with no doubt that when the time comes again to purchase a vehicle, it is he who we contact first. Many thanks to Ron and to Capitol City Ford from two very satisfied customers.Jay Finley & Barb Kemp
Lucky1228
Mar 26, 2013
Awesome Dealership!! I've purchased 7 automobiles in the last 3 years from the Mike Kehoe Dealership and 1 since it has became Joe Machens. The service just keeps getting better! Ron Murphy is the best salesman!!!
RonBruce
Mar 26, 2013
The reason we gave them a 5 because they earned it. The whole experience from start to finish went very well, not used to that. THANK YOU GUYS
Tneeley
Mar 25, 2013
This is our 2nd purchase from Doug at Machens JC. I can't say enough Thank Yous! to he and Matt in financing. I will never go anywhere else. Ever.
Darlene G
Mar 21, 2013
Thanks for such friendly service out every car dealership in Jeff u all out did your self thanks for everything couldn't done it with out u all !
debbiewoodcock988
Mar 21, 2013
I have driven Fords for over 40 years and have traded cars and trucks at a number of dealerships over the years,however Joe Machens is the best! Randy greeted us at the door, we talked about what we were wanting to see in the 2013 Ford lineup.Then went to the new car lot to look at new Explorers and Edges. Randy explained the different packages and options. We returned to his office for more information and prices. There was no pressure from Randy to trade on this first visit. We went home talked it over and then got back with Randy a couple days later and ordered a new 2013 Edge Limited AWD. They told us it would arrive in 6 to 8 weeks. The Edge was delivered in 6 weeks. Terry Bradshaw provided us with extended warranty and financing information prior to us picking it up. Tom Stegeman did the paperwork in his office and then Randy went through the delivery checklist, explaining and answering our questions about the new features and how they work. The whole experience went great, from start to finsh. The friendly people, the service, the price, everything was just wonderful. I would like to thank Randy, Tom, and Terry for a job well done. Dean and Debbie Woodcock
johnnybrooks
Feb 24, 2013
Randy Wells and Terry Bradshaw are very professional and kind. They made the transaction smooth, fast, and easy. I highly recommend doing business at Machens Ford. If I need another vehicle in the future and I still live near, I will use Machens Ford. Thanks guys and have a great day!!!
hendrimo
Feb 22, 2013
The folks at Joe Machens Jefferson City were teriffic. They got the car I sought less than two weeks of telling them what I wanted. I reached a price agreement for a 2013 Ford over the phone. After doing so, they gave me what I requested for my car I decided to trade. My wife drove 80 miles from our home to close the deal. Per my request, the paperwork was all done upon her arrival and she was out of there with our new car in 30 minutes. Both she and I were impressed with Derek Streeter, our sales rep. and the entire staff at Joe Machens.
LaurenBH
Feb 15, 2013
Thank you Mike Rogers for helping me buy my new car! He was patient and helped me find exactly what I was looking for. Had a great experience and highly recommend him to anyone looking for a great deal!
AugustAw
Feb 14, 2013
My husband and I had an excellent experience trading my 2010 Edge in for a 2013 Edge! The sales man did an excellent job! The dealership in Jefferson City has a small town feel.
brendarehagen
Feb 11, 2013
Everything went very smooth. I think being able to take the truck home overnight and think about it helped us make sure it was what we wanted. Salesperson was very honest and effecient.
oreo82
Feb 7, 2013
We have dealt with Randy Wells on several ocassions, in fact we always ask for him. He is always very friendly and will bend over backwards to help us. We feel blessed to have a friend like him. He makes the process of buying a new car so easy and we always feel like we get a great deal. Thank you Randy we will not hesitate to send friends and family your way. Thanks also goes to Matt Wilde for making the financing part of the deal run so smooth.
orenjames07
Feb 5, 2013
The experience i got at Joe machens working with Don was amazing. Don found me the car i wanted and helped me trade in two vehicles which to be said isnt an easy deal from what i now know. The team got me exactly what I wanted at a price i could afford. I will definently be doing buisness again with them in the future.
POIRY
Feb 5, 2013
Everyone that I worked with was exceptionally helpful and willing to earn my business and I am very happy with the 2013 Ford F150 that I purchased. Great job with NO HASSLE. THANKS
schwanson
Jan 29, 2013
Just bought a New Ford F150 from Mike Rogers! The reason I am giving my rating of this dealership is because of the oustanding service and pride in hard work that Mike has. Wonderful to work with and overall did an amazing job making me feel comfortable!Matt Wilde also did a great job with all the paper work and really explaining things to me.I have and will continue to recommend Mike Rogers and Joe Machens Capitol City Ford! Thanks
jeanne.berard.908
Jan 27, 2013
Ron Murphy and Chris Ehase went above and beyond to help us. All of our concerns were responded to and with confidence we came to the decision to trade up. We had questions about the towing capacity of our 2008 F150 to pull our 30 ft. RV. Ron showed us a 2010 F-150 that had upgraded towing features and Chris explained that Ford intentionally focused on redesigning the newer models to better handle heavy loads and towing. There were a couple of things we had on our check list of must haves, one of which was running boards and the truck was not equipped with any. The deal was sealed when they offered to put on new running boards of our choice and replace the slightly broken front grill after giving us a choice of models and touching up a couple of paint chips. I do think we made the right decision to buy this truck and I am very thankful for the time and attention the sales team at Joe Machens Capital City Ford provided as well as the Money Man, Matt Wilde. Matt was very thorough explaining the warranty and payment options available. I am also grateful that we were once again able to do business locally. I know if we have any issues come up I will be able to return to Joe Machens and they will be there to help. It was a pleasant suprise the next week to recieve in the mail a tin of chocolate chip cookies from Ron Murphy. Thank you Ron, they were delicious and shared with the story to everyone who stopped by to see the truck.
vaughnky
Jan 24, 2013
I called the dealership about a used Lincoln LS I found on the website, I was transfered to Derek. When I told him I was very interested in the LS but was driving 40 minutes and wanted to be sure the care was still available, he explained to me that it was not on the lot at that time but he would track down the car and see if he could get it to the dealership.Derek called me back within probably fifteen minutes and said he would be getting the car in about and hour and a half if I was still interested. I got up to the lot and Derek was very friendly and very willing to work with me my trade in. He immediately was able to get me in the car for a test drive and worked to get a great price for me on my trade in. The whole process was great and went so smooth, everyone at the dealership was so friendly and I am very happy with my experience with Derek and with the car I purchased. I am definitly going to recommed the dealership to everyone I know and I will be going back to them for me next vehicle as well.
Calvin Badding
Jan 24, 2013
I had come into the dealership for another reason but I was curious about my existing car's worth as it related to a newer vehicle because my car had 80,000 miles and my extended warranty expired in 20,000 miles. I approached Chris the sales manager as Judy who I had bought my last car from was busy. I asked him what mine was worth and he looked my car over and within 5-10 minutes had a deal written up which gave me a new car with an new 100,000 mile extended warranty. The new car had better miles per gallon than the old car and it was bigger with more bells and whistles. The price was at least 100 dollars less than I was currently paying.Chris said he needed my car and it was approaching the point where if I put to many more miles on it the price would go down this was an optimal time. I talked to my wife we agreed and made the deal Chris turned me over to Judy who got the car detailed and took me over Matt who did all the paper work with the 0% interest, extended warranty, taxes taken care of and all the stuff I needed to get the car licensed. Judy explained how all of the new stuff worked on the car including the hands free cell phone system. Matt explained all the things available and was okay with the things i didn't care for. Chris recognized even if I didn't that he needed to provide me the best deal quickly or I may have missed my best time to trade and that I might have to another dealership for a deal. So he recognized thru his expirience that the time wasnow and made the deal for his firm! Hence we are all very extremely with outcome!
bullardrobin04
Jan 22, 2013
Returned to Joe Machens for a used Ford Edge. Joe was friendly but not pushy. He let me drive two different vehicles and made the deal quick, without a lot of back and forth with price. Terry was very knowledgable and helpful while doing the paperwork and financing. Will recommend this dealer and sales personnel to friends and family. Thanks Joe Machens, I love my car.
lsatkinson
Jan 13, 2013
This was our first time to Joe Machens and we definately felt it was a good experience. They worked with us on all our concerns. Our salesman John Lang was very knowledgeable and helpful. Terry Bradshaw was helpful in working within the restrictions we were confortable in. Kevin Osborne worked with our budjet to get us in a payment we were comfortable with. My brother and my niece had recently bought new cars here and we decided we would do the same.
younghein
Jan 1, 2013
Randy Wells was a great person to work with. He was very helpful with questions & not pushy.I feel he worked with us to get what we wanted at best possible price & fair amount on trade-in.
rnilges
Dec 21, 2012
Judy was very helpful and knowledgeable. She had my vehicle ready at the requested time. Very good experience. Joe is a family friend and has been our source of vehicles for many years.
TTDL
Dec 18, 2012
WE BOUGHT I NEW ESCAPE IN SEPTEMBER FROM JOE MACHENS FORD IN JEFF CITY. IT WAS THE BEST EXPERIENCE WE HAVE HAD BUYING A CAR. THE FIRST OF DECEMBER IT HAD A RECALL ON THE CAR IT WAS THE 3RD RECALL ON THAT MODEL.I CALLED AND ASK ABOUT TRADING ON A DIFFERENT MODEL ESCAPE THEY GOT IT DONE OVER THE PHONE IN 2HOURS. I WOULD RECOMMEND JOE MACHENS FORD TO ANYBODY.
Bob Whitley
Dec 16, 2012
Brad did a great job in helping me decide which F150 I would most enjoy. He is knowledgable of his product line, patient and courteous. I would work with him again on the purchase of my next vehicle.Matt did the paperwork and did a fine job of explaining he process and available options associated with the purchase.Thanks gentlemen,Bob Whitley
dawnheidbreder
Dec 9, 2012
I have never purchased a vehicle completely on my own, and was very nervous about the entire process. Both Judy and Terry were wonderfully kind, understanding and made the it a plesant experience. They will be the first people I see when I am ready to buy again. Thank you.
wscottcars
Dec 6, 2012
I enjoyed buying my new F-150 from Joe Machen's Capital City Ford mostly because Doug Underwood knows how to treat a customer. I have bought several new Fords from Doug in the past and each was a low presure no hassle deal.I found that every employee that I delt with that day knew how to treat a customer and helped to make my buying experience enjoyable. My new truck was prepared for delivery and I drove it home that day.I was very satisfied with the deal that I made with Doug and Chris Ehase and if I need another new car or truck I will deal with them again.
jj738kay
Nov 30, 2012
Great service!! In and out in a jiffy! I LOVEtLOVEthat you get get ice cream and soda while you wait! Every time I go in it is great!
Ritha Jones, Retired Cigna,
Nov 28, 2012
The Finance person was very busy but was very friendly and polite. The overall buying experience was very good. I will wait to review the auto until my grandson has driven it enough to see if there are any problems and if they are handled they way they should be to rate that. At this time very satifified with the experience and the way he and I were treated.
ladygolfer
Nov 20, 2012
I have bought a number of new cars in my life and I can say that this was the best experience I have ever had buying a car. The salesman was very friendly, not pushy, and was knew everything about the car I bought. He spent and hour with me after the sale just going over every detail of the car. I will highly recommend this dealership to anyone looking to buy a new car. The choices I had to pick from where great also.
moses211aw
Nov 19, 2012
Went in for some new tires and Eric Haslag was quick and informative on what they currently had in stock. I picked out the tires I wanted and they had them installed in 30 minutes less than what they orignially thought it would take. Car drives great and I will plan on my next oil change there as well. Thanks!
jdayton
Nov 18, 2012
Went to this dealership on 11/12/12 to inquire about price matching an Internet quote for new tires. Showed them the quote off the Internet and they immediately told me they would match the price. Tires came in a couple of days later and had them put on today (11/16/12). Service was quick, work was done properly with no damage to the wheels and the balance was perfect. Hard to beat the combination of low price and good service.
fishnfool497
Nov 12, 2012
We"ve been dealing with brent simmons on the last 5 cars and couldnt be happier with our deals and our service after the sale.Its not often you find a dealership with quality people that remember your name and go the extra mile to ensure you are satisfied and comfortable with your new vehicle.I would recommend joe machens capitol city ford .The selection is amazing and in this day and age we all know how important pricing and value is .So ,when you"re searching for that new or used car visit capitol city ford and ask for brent simmons.You wont be disapointed.
Luebbert
Nov 12, 2012
Staff was very friendly and willing to help answer all of our questions prior to, during, and after our purchase. Would recommend a friend to visit this dealership.
hcurrant
Nov 1, 2012
We purchased a used car for our Grandaughter. Everyone we dealt with, the Sales Consultant, the Business Manager and even the driver who delivered the car to us was extreamly friendly and helpful. The body shop did a wonderful job of repairing the items that needed repairs.I would highly recommend this dealership to anyone searching for a new or used car.
JimBarnes
Oct 29, 2012
The deal we got we thought was very good. It was clear that customer satisfaction was the #1 issue. Everyone in the showroom, not just our salesman really paid attention to us. This was about our 18th vehicle purchase and we have worked with a different salesman each time all the way back to the 80's and we have always had a good experience with sales and service afterward.
StephanieRhodes
Oct 27, 2012
Curtis Jahr worked with me until I was satisfied with what I was purchasing. I have talked to him a couple of times since buying my vehicle thru him. I am interested in going "green" and going with a vehicle that is going to be more economical with gas. The way our economy is going, gas is rising constantly.I am just around the corner from retiring and I want a vehicle that is going to last and keep more of my money in my pocket for retirement. I have not disappointed with the service that I have recieived and will continue to receive from Joe Machens. Stephanie Rhodes
twehut
Oct 24, 2012
Joe was very easy to work with in getting me into the car I wanted and Terry was very helpful in explaining warrenty and other options available.Neither employee was overbearing and let me decide what I wanted to do.
F-150 Truck
Oct 23, 2012
I was referred to Jason Becker from a friend of mine. I called Jason and we set a time to meet. I told Jason what kind of vehicle I wanted to look at. He was informed about all trucks. He did a great job giving me all the facts. I will recommend him to anyone. I am very pleased.
Bob,Minnesota
Oct 15, 2012
Very nice sales person, very nice dealership, and I bought a quality used car.
dcc1
Oct 10, 2012
My friend told me what a pleasure it would be to work with Don. The experiense was way above what I thought would be with working with a Dealer. He didn't high pessure me in to buying and wanted to make sure that I was very happy with my purchase. I have always own a Nissan and thought I would never change. Don showed me the Ford Explore and I'm very happy with it. The Explore is way more than I thought it would be. I have mention to Several of my friends if they wanted a new or used car that Jeff City and Don is the person to talk to. Getting all the paper work done was a breeze. Couldn't have been more happy with Matt and Terry in the maine office. They made buying a car so easy that I will work with Don in purchasing my next car in the furture. I'm so happy that my girlfriend told me to call him. Wish all salesman where this easy to work with.
aherstein73
Oct 5, 2012
Nice person, patient. Answered all the questions I had. Worked with me to get me the car I wanted with all the features I wanted.
bestgrama
Oct 3, 2012
we have bought 3 cars from doug and would not go anywhere else for my cars and sevice from them also we were helped each visit by many people all are friendly.
earnie.mowry
Sep 30, 2012
I had already done the reseached on my car and knew what I wanted for it. I knew what kind of deal it would take to make a deal on a new car. They did better than I expected. I won't drive anything but a FORD and now it Looks like I will always buy at Joe Machens Capital City.
hmschildknecht
Sep 27, 2012
My husband and I have been looking for a Ford Explorer for about a year and have dealt with several other dealerships. All of the other dealerships wanted to sell us what was on the lot versus asking what specific features we were looking for and finding it. As a result, we left frustrated and never returned. Scott Jackson did just the opposite! A family member had purchased a used vehicle from Scott and was very pleased with the service she received so we thought we would also give him a chance. He located an Explorer for us to test drive just to verify it was exactly what we wanted and then made it happen. Within a week we were in our new vehicle with all the features we requested. I absolutely LOVE my new Explorer and I look forward to working with Joe Machens more in the future. I would highly recommend Scott Jackson for new or used vehicle purchases!
Grandchildren, house staging
Aug 1, 2012
Whether purchasing a car (which I have purchased three) or having a car serviced, I am treated fairly and with respect. My salesperson is Ron Murphy, he is professional, knowledgeable, and has my best interest at heart. That was especially true with my latest purchase of a 2010 Explorer and I couldn't be more pleased!
Happy customer
Apr 27, 2011
I had a great dealer experience. I was able to negotiate the sale and trade over the phone. The car was as described and three weeks after the purchase I'm still happy. The drive to the dealership was long and I wish we could have gotten a walk-through of the technology on the new vehicle but considering we got to the dealership at closing time on Saturday - I understand why I felt slightly rushed. I would purchase from them again - great experience and professional.
What’s more, Joe Machens Capital City Ford of Jefferson City has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Joe Machens Capital City Ford. Check out the listings today to find the right car for yourself. Joe Machens Capital City Ford is definitely the best place to buy used cars online.