Used Cars for Sale at Jim Click Ford-Lincoln in Tucson, AZ

Marion Wells

Sep 28, 2015

After my service I noted the A/C would turn off when accelerating and when I back off acceleration the A/C would come back on. I called the next morning and talked to the service advisor who said come in the next morning. He attempted to get the Explorer to repeat that problem with no luck. The Explorer has not done that since. I did note the mileage tag on the window had not been changed which my service advisor took care of upon my return the next day.Just strange.. these autos do the strangest things !! But no major complaints with service. My service advisor is always very helpful.

Paula Johnson

Sep 25, 2015

All was great and timely. Thank you.

Deborah P

Sep 25, 2015

Came in for 2 recalls, Chris Schrell was great getting me an appointment, work was done before anticipated time, shuttle driver very pleasant person. Great customer service, thank you.

Katherine Flynn

Sep 25, 2015

I asked for an oil change only. The list provided told me that the air filter was "dusty." I paid to have the air filter changed within the last month. I will go back to the place of purchase to have it checked. But that filter should not be dusty within a month

Ann Larrabee

Sep 25, 2015

I brought my 2013 Fusion Hybrid in for some recall work. The technicians had significant difficulty getting the computer to download and function correctly and Jim Click needed to keep my car a second day. Mark Dluehosh was good at keeping me informed of the progress and helpful in answering questions.

Jeff Shumaker

Sep 23, 2015

Prince, my service adviser,is always available to help me. Great job.

Wendy Hatt

Sep 23, 2015

I do not like reviews that require you to type at least 50 characters if I do not want to.

Jeff Hafner

Sep 22, 2015

The service was done within the time quoted to me by my service manager

Michael Dawson

Sep 22, 2015

Staff is always friendly. The facility is incredibly clean (thank you for that!). And my service advisor, Prince Bradley, is the best !

Stephen & BENITA KILLION

Sep 22, 2015

FORD ESCAPE 2014,SERVICE WAS GOOD BECAUSE I HAD ANPOINTMENT DID'NT HAVE TO WAIT TOO LONG,PICK UP MY CAR WHEN THEY SAID TO.VERY BOADY WERE VERY NICE.

Jonathan Jones

Sep 22, 2015

Everyone I spoke with was very polite. I felt very welcomed the work was done fast and they even washed my car. I will continue to use this company for the rest of my life. Excellent staff and management. The sales men are also very polite love the atmosphere. -Jon

Mark Lugo-gomez

Sep 21, 2015

The lady that was at the cashiers counter was rude, and not very friendly to say the least. She made no eye contact when she asked for my cell number to text me when my vehicle was ready. Once I gave it to her, she never once said thank you nor did she direct me where to wait. When I finally received my text saying my vehicle was ready, I went to the counter and had to wait in line for the same cashier lady to help me. I was waiting behind someone who obviously works there i.e. salesman of sorts. Instead of helping me she chose to help this guy she works with. Not making eye contact or even acknowledging my existence she just handed me a sheet and said please sign this. I signed it and she gave me my key back and said have a nice day. It wasn't until I got to my car that I noticed there were several things checked on the paper as needing attention. In the past mechanics have come to talk to me about any repairs I may need on the vehicle. This time it did not happen, so I thought all was good. I never once got to address any mechanical issues I had or needed fixed. I also wanted to let the lady know my address has since changed, but she didn't give me an opportunity to as she dismissed me. I do no think this is in any way indicative of who Jim Click runs his business, but it was not okay for this lady to have treated me or anyone else so poorly.

William Roh

Sep 21, 2015

As usual my service advisor was great (Jim Peterson) and everything went smooth.

Adrian Gonzalez

Sep 21, 2015

same as usual, once in fast service. Only hiccup this time was that men's facility needed servicing.

Jody Jensen

Sep 21, 2015

The lights on my panel keep going out. Pete Cates has ordered the part. I will bring my car back in this week to get replaced. Mr. Cates stated that due to the inconvenience of having to bring my car back in for repair again this week, he did not charge me for the two windows I had tinted! Excellent service, and a wonderful surprise. Very happy with the service I have received. Mr. Cates keeps me updated, calls when my vehicle is ready, and makes sure I have alternate transportation. He is the best!

Estavan Rubio

Sep 21, 2015

This F150 makes the 10th vehicle I've purchased from Jim Click since 2000; thanks as always!

Mehdi Sadatmousavi

Sep 19, 2015

Everything was great to our satisfaction.We will recommend your dealership to our friends and family members.

Barbara Bauer

Sep 19, 2015

The "maintenance for lift" is a great deal! ...A really great deal.

Irma Duran

Sep 17, 2015

Always a good experience, keep doing what your doing.

Aaron Mc Keever

Sep 16, 2015

We had great experience when purchasing our new 2015 F-150! We were taking very good care of and that's why we continue to purchase vehicles from Jim Click.

Doug Hogan

Sep 16, 2015

Everybody at the dealership was very courteous and helpful. The salesman went out of his way to make sure that I was shown only the Fusions that fit my particular wants. He was very thorough in explaining all the features of the car made me feel like a valued customer. Finance was very helpful in their effort to secure the loan and explained all my options clearly. All in all a very positive experience. This is the second vehicle we have bought here and have been treated very well both times. If you are in the market for a Ford, Jim Click Ford is worth the time to check out and see what they can do for you.

Frank Wangler

Sep 16, 2015

Toyota Tacoma was traded to Jim Click on September 3, 2015n for a 2015 Ford F150.

Carol Wise

Sep 16, 2015

I have Maintenance for Life for my 2010 Ford Escape. The service advisers are very friendly, knowledgeable and not pushy. The waiting facilities are top notch.

Kenneth Craig

Sep 16, 2015

service was easy an quick. was satisfied with quality of work

Lynn Borders

Sep 15, 2015

I called a week out and was told by a service advisor that I did not need an appointment if I was dropping off my vehicle. When I arrived about 7:15, I was asked if I had an appointment, and I did not. The gentleman that checked me in said he would have to check with the manager to see if my vehicle could be taken. Ultimately it was. I let the advisor know that I was not in a hurry and he appreciated that so that his customer service for those with appointments would not suffer. We agreed that I would get a call when the vehicle was ready. I called about 1:40 to check in my vehicle and was told it was done. I picked it up and asked if there were any outstanding issues...there are and I received no info from the service advisor. This was not my best customer service experience.

Richard Vanwormen

Sep 15, 2015

The service advisor was very helpful and the car was wased before I took It

Kevin Mcwhinney

Sep 15, 2015

Stopped in for an oil change with no appointment. Service was quick and efficient.

Michele Grise

Sep 15, 2015

I had a good experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Alvin Porterfield

Sep 13, 2015

Personnel met me with a smile. . They were very courteous and professional.

Sonia Moreno-aguilar

Sep 12, 2015

vechicle i purchased was 2015 Jeep Grand Jerokee. Service was very good and excellent. Daniel Benton was helpful in any questions we had; i will make sure if ever i need to buy another car he will be the guy to go to. He answered all my emails within a timely manner.

John Proctor

Sep 12, 2015

All employees I encountered were helpful and courteous

William Peterson

Sep 12, 2015

Jim Click Ford and my service rep Jim Peterson are outstanding. Very professional work. I rely on Ford to keep my truck running at peak performance. I figure if I get it done right the first time it will run forever!

Robert Gauf

Sep 11, 2015

My Service adviser, Danny Hardy, kept me informed, and the technician replace my fuel filters as well.

Will Green

Sep 11, 2015

In spite of the incredibly frustrating phone tree that either disconnected my call or forced me to leave a message (that was not answered for over 2 hours) Patrick did everything he could to accomadate my busy schedule and get my vehicle serviced as quickly as possible! Patrick was incredibly helpful but your customer service over the phone leaves a lot to be desired.

Wallace Rickards

Sep 11, 2015

Prince and Ray A in Lincoln service got to the bottom and source of the problem and corrected the problem on my 2009 MKS

Brian Schwichtenberg

Sep 11, 2015

Everything was superv at the dealer ship. Every person I spoke with made sure I was being taken care of and getting great quality service.

Roger Woodcock

Sep 11, 2015

I was pleasantly surprised when my vehicle was ready much sooner than I had been told to expect it.

Michael

Sep 10, 2015

Came in for service only. The Service Rep was very helpful and courteous. He explained everything and recommended the appropriate services based on the mileage and prior service records. Very well done overall! Thank you.

Dallas Domingue

Sep 10, 2015

Took my 2013 Ford Fusion for recall item repairs. Mr Bradley was very nice and made my visit an outstanding experience. He kept me informed on the progress of my car till all the recall items were completed. He also arranged a ride for me to get back home.

Thomas Truman

Sep 9, 2015

Facilities are comfortable, office and wifi are useful to continue working while waiting for service.

Evaline Lancaster

Sep 8, 2015

service taken care of Pete the service writer and I was very happy with the result

Chuck From Marana

Sep 8, 2015

Purchased an F-150. Our sales rep Tarik Hamdan and sales manager William Murphy couldn't have been better. They were very responsive to our needs and pleasant to work with. The truck was in perfect condition when we picked it up and Tarik did an excellent job demonstrating its capabilities. Contrary to what you hear about car buying experiences, this was stress free.

magnahack

Sep 8, 2015

The service department staff at Jim Click are of great help. I dealt with 4 different folks when I had my F150 checked out. The were all very helpful, and considerate of my time. I appreciate the care they show for me and my vehicle.

Craig Leibert

Sep 8, 2015

I was just passing through, and had issues with my truck. They really took care of me. And, what an awesome dealership! They go above and beyond to make you comfortable while you're waiting.

Robert Bond

Sep 7, 2015

I have been getting my vehicles serviced at Click fpr more than twenty years and have always been happy with the way I have ben treated. I bought my last thre vehicles from Click,1993 F-150.2001 Mercury Marque and a 2015 fusion. So far all is great.

Ana Escobedo-mc Grew

Sep 7, 2015

My advisor was not even there, he then came in threw his food in his desk and asked if I had an appt... Really? Later he called saying my vehicle was ready and to let him know if I needed anything I called and left him a message saying thank you, I will need the van scheduled to pick me up from work at 4p. He never called. I had to call the shuttle driver myself. But first I had to call the dealership to get his number.

Eva Eva Anne Carman Living Trust

Sep 7, 2015

Other then the construction that was underway and space very limited my car eventually got in for the tire rotation that I had scheduled a week in advance. It did take three hours and was free. In the past I have gone to Discount Tire and they do it in 10 to 15 min.

Carol Frosco

Sep 7, 2015

I needed a battery for my 2012 Mustang since it would not start in the morning. I dropped off the car and the battery was installed for me by early afternoon. I have never had a bad experience at Jim Click. Thanks guys!

Ruthann Stevens

Sep 7, 2015

Great as always! THANK YOU. Everyone is courteous and friendly and seem to really care about their customers.

George D Burdette Sr.

Sep 7, 2015

MY CAR RUNS FINE AND I'M REAL HAPPY WITH YOUR SERVICE.

Forrist Richardson

Sep 5, 2015

Peter is awesome service rep, Outstanding service and friendly people

Larry Bloom

Sep 5, 2015

Outstanding customer service from everyone at this dealership.

Stuart Ortiz

Sep 5, 2015

I purchased a Hyundai sedan 2016. The service was amazing. And yes the staff was very helpful especially Jose F. Romero.

The Ed Fix Jr Trst Dtd 03/26/05 Ed Fix Jr

Sep 4, 2015

Did not wash the vehicle as promised.xxxxxxxxxxxxxxxxxxxxx

Lucas Chavez

Sep 4, 2015

Tarik was very helpful and professional. He made the process much easier and helpful.

Neal Lutyens

Sep 4, 2015

Very good and fast service as usual. keeping up with a very high standard of care

Claudio Christian Gonzalez

Sep 4, 2015

First of all I really respect Mr Click for the $400,000 donation on children's cancer research. Second, I've met Mr Click and the first thing he asks is about you and then wants to know how the family is doing. I respect him soo much! Great guy!!!

Michael Childree

Sep 4, 2015

Prince is a good service tech no issues My appt was at 8 I arrived early Took about 2.5 hours for an oil change is my only complaint Because I had asked getting a ride home and was told it won't that long But the price is reasonable And they do a good job

Daryl Cox

Sep 4, 2015

Service Advisor Pete is friendly, helpful and knowledgeable. The Lincoln Wash is also appreciated.

Thomas Nieman

Sep 4, 2015

Everyone at Jim Click Ford works very hard to make my experience the best... both sales and maintenance.

John Miller

Sep 3, 2015

I was not told anything about a still pending recall on my vehicle until I asked why it was not done while the vehicle was being serviced.

James Wallace

Sep 3, 2015

The staff, from the salesperson Tarik Hamdan to the finance aide Alex Juarengui(spelling?), were courteious and helpful in my purchase of a 2013 Ford Fusion with an extended warranty.

Aaron Hallert

Sep 2, 2015

Staff was extremely helpful in locating and getting the vehicle I wanted in stock. Craig made the entire process smooth and easy. Best car buying experience I have ever had. Thanks.

Lance Peterson

Sep 2, 2015

I had an engine light come on Thursday evening. I brought my truck to Jim Click Ford on 22nd Street Saturday morning (no appointment)to have it checked out. They let me know that they were down a diesel mechanic and it may be some time before it could get checked out. I was facing some scheduling/transportation issues being without my vehicle for potentially 5 days! Ray Lobato did an outstanding job getting the problem diagnosed and taken care of that same day. I really appreciate the effort Ray gave me to get this situation addressed!Lance Peterson

Frank Laudonio

Sep 2, 2015

Maintenance performed and recommended service approved before performed

Arthur Jacobsen

Sep 2, 2015

2011 MKS. Service was professional and well done. Lincoln car wash was exceptional.

Sean

Sep 1, 2015

Our sales person, Jimmy Johnson, was very knowledgeable and very helpful. He answered every question and concern that we had. He gave us an amazing deal and helped us be where we needed to be.

Terri F

Sep 1, 2015

The purchased of the vechile was not a very good one... to much pressure from sales rep. they had me sign paperwork & still needed me to do the running around for title, after I signed POA.My 1st maintance for life appt was very good. The service advisor was excellent, explained everything to me & was told it would be about an hr & half, took about 45 mins to an hr. Thanks to my service advisor, I did give his card out to someone who has had a BAD expreince with Jim Click. She advised me to go somewhere else to purchase car. Thanks again to my service advisor

James Dunn

Sep 1, 2015

nicest dealership I've ever been too. My service is always great. Cleanest dealershipI've ever been in. My service guy ( Prince) is awesome, even remembers my name. Great store.

Terry Motycka

Sep 1, 2015

Everyone at Jim Click Ford Service is always pleasant.

Clifford Pryor

Aug 31, 2015

Mark was outstanding again in the service he provided me. Tanks Mark

Eric Staples

Aug 31, 2015

Prince had everything ready , and what needed to be done in a timely manner

Ken Ifkovits

Aug 31, 2015

The service was fast and efficient. I don't have time to just keep entering non information.

Thomas Holloway

Aug 31, 2015

2009 Ford Escape - Service was excellent - Service rep was extra excellent

Dawn Leslie

Aug 31, 2015

Keep up the great job!!! Until next time for yet another oil change

Lisa Morrison

Aug 28, 2015

You all did a great job. The waiting area is very comfortable. I didn't have to wait long. I wish the jeep dealership on the west side was this accommodating. I can't think of another thing you could do better.

Robert Behrens

Aug 28, 2015

Had a bad battery replaced in my 2012 Escape. Set up an appointment, they did the work in one hours time, and everything is now back as per usual with my vehicle.

Walter Henninger

Aug 28, 2015

Service was completed in a timely fashion, waiting lounge was clean and comfortable.

cj martin

Aug 27, 2015

We took our 2010 Ford Ranger in for a couple of pieces of complex and challenging work...our service advisor Ryan L. not only delivered our Ranger back in wonderful shape--and was able to accomplish what we had asked for ..at a bargain price.....we did not have to repeat ourselves x3...great listening Ryan! What a pleasure...and so unusual for services of any kind in our current cultural climate....of hurry ..hurry...As always...Pete, Service Manager delivered his regular SUPERIOR service making things easy for us, his customers..while, no doubt working magic behind the scenes...Thanks, to everyone for a job really done "Ford Proud".

Kirk Spiker

Aug 27, 2015

My battery was only cranking half of the amps it was rated at. I called service consultant Danny Hardy at Jim Click Ford who told me to come down immediately and they would test the battery. They tested the battery just after I arrived, although it took an hour for the battery to fail on the test equipment. Unfortunately, they did not have a battery in inventory, so it took another hour to receive a replacement battery. On the whole, I am pleased with the immediate attention they gave to my truck's problem.

Jerry Huggins

Aug 27, 2015

Always much better doing business with the 22nd Street facility than with Green Valley. Worth the trip into Tucson.

Katherine Salois

Aug 26, 2015

Jim Click response to the problem has been great. The problem seems to be in the vehicle itself. This is the second time the transmission has had problems. Last evening the electrical lighting system had problems and the lights went off while driving. My wife pulled over and shut the car down and restarted the car. Hopefully this reset the system. Let me say that Jim Click Lincoln staff have bend over backwards and should be proud of the way they handle these problems. This Lincoln on the other hand has been a handful of problems.

Allen Quick

Aug 26, 2015

Excellent work done by the Jim Click Ford service team. Jim Peterson rocks.

George Gover

Aug 26, 2015

Purchased an F-150 XLT 4X4. The salesperson was outstanding. Nezar met and exceeded every expectation. I would and will purchase my next vehicles from Nezar.

Angela Vigorito

Aug 26, 2015

THANK YOU again Marcos Fimbres its always a pleasure dealing with you not only have you been my sales person since 2006 but you are also a great friend as long as you are there at ford I will always give you my business!

James Stewart

Aug 26, 2015

Over the years of of operating our business, the Ray and Marsha sales team have sold my son and I many trucks. They have been outstanding in all aspects of their knowledge and their assistance. Of course, we will always return to them when we are in the market for another truck. We love our trucks, and we will never hesitate in recommending Ford trucks and the sales team of Ray and Marsha. In addition, we have had great service. Jim Petersen, Service Advisor, has been more than helpful any time we have questions or need a tune up or repairs.

James Pangrac

Aug 26, 2015

We had an excellent experience at Jim Click Mazda.Tom Cothran, was a tremendous help during the entire process, great in explaning the details.(excellent customer service)Additionally, the manager and finance Lady's professionalism was greatly appreciated in the purchase of our Mazda CX9.I would highly recommend theSales person and dealership to our friends or family members when they are in the market to purchase a new vehicle.Very Satisfied customer

Shawna Aldridge

Aug 25, 2015

I have a 08 Altima, the best thing about purchasing my car is the maintenance for life. I have had a lot of issues since I bought this car. 2 transmissions and possible another one. I think something is wrong with that. So the maintenance for life is the best thing.

P.Whitty

Aug 25, 2015

Marla and Jessica are the reasons I would come back. Both of those ladies are fantastic!

Brenda Hinton

Aug 25, 2015

I always have a great experience at Jim Click Ford Service Dept. My service advisor, Jim Peterson, is always courteous and insures my service is done correctly and in a timely manner. He always consults me when anything extra needs to be done and is honest about the urgency of the repairs needed. It's always a pleasure to have servicing done!

Christopher Edmonds

Aug 25, 2015

chris was amazing. she kept me informed and made sure that I had a rental when explaining that I couldn't go without my car.

Mike Riley

Aug 24, 2015

Service staff was very helpful and they completed the service in a timely fashion.

Michael Schaub

Aug 24, 2015

Our fusion needed service for several different issues. Our service rep was very helpful. we did however realize when we got home we did not get our print out that shows the conditions found when our car was serviced.

Derrill Pendleton

Aug 24, 2015

Great service. Will always go back to the same dealer for my cars needs.

Edward Alexander

Aug 24, 2015

Car was vibrating. Jim Peterson and his people figured out what was wrong and fixed it. Like always. Got some reading done and had your tuna salad for lunch. Took a while, but that's never a problem because you give me a supply of coffee and a quiet place to read. And good tuna fish!ThanksType of vehicle serviced: 2006 Ford FocusService: Great - Like alwaysStaff: very helpful and informative - Like alwaysEdward H. Alexander

Patricia Rickards

Aug 24, 2015

Excellent from start to finish. Everything went smoothly !

M. Tank

Aug 24, 2015

Prince is great! His customer service is excellent and you never feel like a "customer" when working with him or most of the Jim Click team for that matter.

Kellie Owens

Aug 23, 2015

Great customer service, even had help from a service advisor that was not even our service advisor. Went above and beyond. Thanks again.

William Coyle

Aug 22, 2015

Really friendy service..................................................................................................................

Peter Kollar

Aug 22, 2015

I am extremely please with my Lincoln MKZ Hybrid. I had purchased Maintenance for Life and every time I have the car serviced, the service adviser promptly gets my car in the queue, gives me periodic updates while I wait, and is always courteous and helpful. I recently took my car in for a power steering recall and the process only took 55 minutes. Needless to say, I was very pleased in the quick service.

Harvey Bass

Aug 21, 2015

60K mile service on my 03 Mustang...Completed on time, for less than the predicted price.. and everything works great... can't do much better than that..Gold stars to Jim Peterson and the technician, Joe LOckerman..

Frederic Norton

Aug 21, 2015

I had difficulty in making the appointment but the work was great

Clifford Williams

Aug 21, 2015

Well it was a good experience in sales and all.... but we have had a couple of things come up 1.rge sales man said your mechanic went threw the truck and said everything worked ( cruise control did not work ) but was repaired fast 2.. oppon further inspection found the transmission leaking. .Also in less than a week the battery's have failed ... My son has the truck in Florida and has no way of getting it here in the 90 days to get it fixed can you please help with this matter otherwise i wouldn't recommend you to anyone and would go on the bbb giving you a bad reviews and all over Facebook

Robert Foutch

Aug 19, 2015

Jim Click Ford and all the staff have got to be the most personable and friendly people we have ever dealt with when buying new vehicles. Our F250 4x4 is the 2nd new truck we have purchased from Jim Click Ford in the last 11 months. The 1st was F150 4x4. We are very pleased with our trucks. Our salesman and finance person were absolutely wonderful. We couldn't ask for better service.

Richard Rose

Aug 19, 2015

Excellent service process from start to finish... Vehicle was ready on-time as promised, all work completed satisfactorily.

Gisela Mar

Aug 19, 2015

I was problem with my tire . I receive excellent service since I was arrived the agency until left the please. Thanks for your help.

Luis Guerrero

Aug 18, 2015

The people at Jim Click Ford are very nice! They got my car in, quickly. They called me when it was ready. They even washed it!

Norman Massey

Aug 18, 2015

I have a 2010 Lincoln MKZ that was in for an oil change & flush of the injectors. Chris Schrell did her usual efficient job of scheduling & delivering my vehicle as promised & I really appreciate her effort. My only question is the billing, as received, is almost unintelligible with all the additions & subtractions. I believe the bill, at least the one I receive, should be very understandable to the customer.

Matthew Hoose

Aug 18, 2015

It was easy to make the appointment and we were seen quickly. After receiving a call that the vehicle was ready we arrived an hour later but the car was not ready for about 10 more minutes because the recall transmission computer update was not complete. We should not have been called until the car was ready.

Jonathan Hernandez

Aug 17, 2015

The staff at Jim Click were excellent when it came to tinting the windows of my vehicle. The staff inside were very friendly, the shuttle driver was pleasant, and the tint job seems to be great. Very good job all around.

Earl Lovell

Aug 17, 2015

Keep up what you are doing. Nice waiting area. Food service is great.

Jeanne Lumia

Aug 17, 2015

The service was great. The food in the cafe is good. The restroom facilities are exceptional.

Martha Boley,Christine Anderson

Aug 17, 2015

Larry took care of me right away, I was very pleased. He was very professional, and very polite. Thank you Christine Anderson

Valerie Smith

Aug 17, 2015

Great service with people who cares about the customer and the vehicle.

Josephine Ann Nunez

Aug 17, 2015

I have a Ford Fusion, and when I go to the dealership they are always friendly and helpful. Thank you.JLN

Joelle May

Aug 17, 2015

Buying a new car is stressful and takes a lot of time. You should be excited about buying an new car but it can be exhausting by the time the process and deal making is done. I enjoyed working with my salesman, Jorge Martinez. He was patient with me and went out of his way to help me find the car that I wanted. That was not an easy job for him, I was picky!

Veronica Chapman

Aug 16, 2015

Sandy was an amazing salesperson, he found me exactly what I wanted and within my budget. I love my Ford Escape. I have been buying my vehicles from Jim Click for the last 12 years. I wouldn't go anywhere else.

W Sunne

Aug 16, 2015

I brought my Mazda 6 to the body shop at the same dealership. I expected that my car which is less than 6 months old would be repaired with Mazda OEM parts, that is not what the invoice indicates, it says aftermarket parts were used. This is a big disappointment. The work performed looks good, I just believed that the dealership would use OEM parts on a new car.

David Kilman

Aug 14, 2015

great service love going to jim click for services

Vern Semrow

Aug 13, 2015

I have a 2005 Lincoln Town Car.100% of my required and optional maintenance service is always provided by the Jim Click Lincoln Dealership. Also, my service advisor, Mark Dluehosh, whom I've known for a long time, always provides me with outstanding service.

Ronald Kmak

Aug 13, 2015

This was for lifetime maintenance service contract for my 2013 Fusion. My usual service agent was out. But, he made it a point to have someone help me in his absence. Ray was awesome & so was the younger lady at the service check-out. She really took charge too. They were able to get ALL the service maintenance done, as well as review & repair some Ford re-call problems. Good service mechanics too. Once again, GREAT Team experience from Click Ford!

Phillip Davies

Aug 13, 2015

Peter Quezada has been and always is a fine service rep., he always is concerned about the individual's problem with their car..I've been dealing with Peter Quezada since 2002, I've been with Jim Click Ford since 1983 when I first came to Tucson...I love them both,,keep up the fine work, believe me you don't have to work at it....the service dept. is always there to help. Sincerley Phillip R. Davies, a customer for ever...see you next trip. !!

Jon Blue

Aug 12, 2015

1988 FORD PICKUP WITH 1 SMALL PROBLEM, WHICH JIMMIE JOHNSON HAD FIXED EXTREMELY FAST AND WITH COMPLETE SATISFACTION. I HAVE ALWAYS HAD GREAT SERVICE AND HELP FROM JIM CLICK STAFF.

Pat Whitehead

Aug 11, 2015

I have never had a negative experience at Jim Clicks on wilmont and 22nd STreet. Mark is a super guy and knows what I need and is promt in getting things done. I wouldnt think of taking my car any other place for service nor would I buy a car any other place. Thank You Pat Whitehead

Barbara Sullivan

Aug 11, 2015

In for maintenance for life. First visit on new car. Felt that a scheduled appointment for oil change should take a lot shorter time the 1 hour and 45 minutes. Got to appointment early yet service took a very long time

Anatia Glover

Aug 11, 2015

I recently purchased a Hyundai sonata and I am very pleased with my purchase. service and staff were all helpful and considerate. The sales Representative that worked with me was very caring and interested in helping my be satisfied with my new vehicle. Thank you kindly.

David Fairbank

Aug 11, 2015

I was very pleased with the service and staff at Jim Click Ford.

J Leacock

Aug 11, 2015

I needed to bring my 2015 Escape in for a recall procedure and as always, Chris Schrell was helpful and efficient, making sure all my questions were addressed and assisted in getting me the parts that I was interested in purchasing. Chris is a great asset to your dealership and deserves a pat on the back!

Jack Carter

Aug 10, 2015

Patrick Finn took good care of me and kept me informed as to the status of my vehicle service. I have given my daughter and granddaughter one of his cards to be sure they call him to service their Fords. I know they will receive the same excellent service.

Maria Murrieta

Aug 8, 2015

Customer service agents great, but we have our reservations with the mechanics, why? we lost faith with them due to a we took a Ford F-150 2005 less then a year ago and when they put together the covers they forced a dash board cover and broke, we didn't noticed until a couple of week later because is an angle that if you don't see it carefully you don't notice it . Car wash employees are great.

Stephen Beal

Aug 8, 2015

Great place. Have bought and had serviced two new vehicles from Jim Click and have no reason to shop elsewhere.

Rashid Hamdan

Aug 7, 2015

I came in for the "Maintenance for Life" oil change. It was serviced in a reasonable amount of time, and recommendations were given for additional maintenance. The staff was friendly and helpful!

Andrew Christian

Aug 7, 2015

Our salesperson was great. Overall we were very pleased.

Wendy Wallace

Aug 6, 2015

The staff is great they always keep me up on what is happening with my vehicle and what needs to be done to keep it in good running order. They are friendly and confident I have always felt they had my best interests at heart.Keep up the good work

Peter Frisina

Aug 5, 2015

THEY WERE ABLE TO DO THE SERVICE ON MY VEHICLE FAIRLY QUICKLY ON SHORT NOTICE, AND UNFORTUNATELY, THE MAZDA DIVISION WAS ALL BOOKED UP FOR THE DAY. I ONLY HAD THE DAY TO GET THE SERVICE DONE. MY CAR WAS ALSO WASHED, WHICH WAS A NICE SURPRISE.

Robert Gauf

Aug 5, 2015

The service (oil & filter) was nice & speedy (less than 60 min.). The technician checked out all systems, components & fluid levels. Everything was good, except for a dusty cabin air filter. I'll take care of the soon. Thanks!

Michael Herron

Aug 5, 2015

I recently bought a F-150, Lariet, 3.5L EcoBoost 4x4. Jimmy Johnson was my salesman. He was the best from the time I walked onto the lot until we closed the deal. I was also pleased with the sales manager and Dan, our F&I guy. Everyone at the dealership was very cordial and helpful. Over the last 35 years, I have owned many Ford vehicles (all purchased from Jim Click Ford). I have also owned several Honda's, BMW's, and Chevy's. Without a doubt the Jim Click Ford experience is superior to them all in every way. I'd like to thank Jim Click for building a first class operation as well as all of the community work he does personally and financially. Also, thanks to all the good folks in his employ. You work together like a well oiled machine. I LOVE MY TRUCK and so do my friends. You may meet a few of them over the next few months. I've passed along my recommendation to all of them & will continue to do so at every opportunity.Thanks,Mike Herron

Teresa Estrella

Aug 5, 2015

I had a maintenance service check up with my 2007 ford ranger. As it was my first time, I didn't know where to go or what to do. Everyone was very friendly and helpful. James Peterson was my service advisor. He did a very good job at getting my truck looked at right away. The service went very quick but I was able to leave and go to work and leave my truck there and pick it up afterwards.I love that I can do that and not have to worry about missing work. I didn't use the shuttle service but I like that it's there just in case I may need it for future appointments. After the service was done James made certain to call me (was working so he left a voicemail) and let me know my truck was done and what further service needed to be done on it and what it would cost. Overall, I was satisfied with my first time with maintenance service.

Robert Cabigas

Aug 5, 2015

Bought a ford focus using internet. Found car that I liked on line. Pre qualified on line. Carlos Rodriguez called set up an appointment asked a few questions. We were ready for business. Carlos was very informative, professional, knowledgeable. Jim Click should be very proud to have Carlos as there employee. Upon arrival it took less then 3 hours to purchase my Ford Focus. It was a very pleasing and enjoyable experience.Bob Cabigas

Kristine Stanton

Aug 5, 2015

Everything was great. Customer service is good here

Alan Labistre

Aug 5, 2015

2015 FORD EXPLORER-3YEAR LEASE- SUPERIOR SERVICE-SMOOTH & EASY, ALL THINGS IN LIFE SHOULD BE THIS WAY !!THANK YOU ! HAD NO IDEA IT COULD POSSIBLY BE SO EASY - STAY ON- FORD IS THE ONLY VEHICLE-F - FOREVER O - ONR - ROADD - DEARGUESS DAD WAS RIGHT !! THIS IS THE PHRASE DAD USED & NOW IT IS MY TURN !! IT WILL BE MY SON'S ALSO- AGAIN THANK YOU ANGEL!!

Kelly Tadlock

Aug 5, 2015

Great service as always! We bought our F-150 from Jimmy Johnson! The best!

Jeffrey Fischer

Aug 4, 2015

Everyone was kind and professional. Helped us to feel comfortable and seemed as the knew what they were doing.

Bernard Dahlstrom

Aug 4, 2015

Not much to tell, I dropped off the car they serviced it and called me when finished. Good job!!

Robin Villareal

Aug 4, 2015

Ford F-150 xlt 4x. Bill Nichols is great sales person. He is very friendly and I would recommend him highly. He made my family feel very welcomed. Becky helped us greatly with financing. Albert was very thorough with warranties and guided my family with a great extended warranty. Jim Click has a great team.

Jerry Coffey

Aug 4, 2015

Had our vehicle serviced along with a new air filter. All went well.

James Storrs

Aug 3, 2015

I purchased a 2015 Ford Escape from Ray and Marsha Siegel. There experience and professionalism wereexcellent. Treated me well, made that "car buying experience" painless and smooth. They followed up and offered additional help. Would highly recommend them to all my friends looking to purchase a car. Top notch!

Chantel Taylor

Aug 3, 2015

Nezar was very helpful in working with me to find the right truck. He was not pushy or forceful and the car buying experience was a good one. The truck window was scratched and he took the initiative to get one ordered and take pictures. He was 100% willing to work with my schedule. I changed dates on him many times and he was flexible and accommodating. Thanks! Loving my new truck.

Yvonne Jones

Aug 3, 2015

I received excellent service from Chris Scherell at Wilmot and 22nd street branch. Whenever a car has to be towed you are in a state of distress and she was able to assure me that she would check on my car and provide me with an update and possible solutions. She called me within a few hours and took care of everything. I always get good customer service from her. Please pass on my gratitude to her. I did not have to be without my car on Monday and did not have to worry about getting to work.

Patricia Carrasco

Aug 3, 2015

Love the customer service, they took care of me and my family needs.

Don Lovitt

Aug 3, 2015

My wife had recently suffered a stroke and this was of course taking up a great deal of my time. However I still needed to get a regular maintenance oil change and i didn't have a large window of opportunity. I had taken the day off from work to take my wife for her third MRI and called Chris Schrell and explained to her that if possible I had to get in as quickly as possible. She managed to get me in and out in under an hour at a time when the service lane seemed to me to be VERY busy. I got my oil changed and made my wife's MRI appointment with time to spare. I was very grateful.Don Lovitt

Cynthia Holland

Aug 2, 2015

First service visit for oil change- mtx for life. Car wash was offered, which I accepted. Picked up the car, and it was not washed. Wouldn't have expected it if there was no mention at drop off. Don't offer and then not follow through. Makes me wonder if service was actually completed.

Patricia Malone

Aug 2, 2015

Everyone was nice and helpful to me. Because I hurt my left leg and walking with a cane everyone came to me once they seated me.

Kay Mclaughlin

Jul 31, 2015

Ford escapeService was fast and professional. Staff very helpful

Claudia

Jul 31, 2015

My Service Adviser is always very helpful. He always returns my calls promptly.

Spencer Wilde

Jul 31, 2015

Staff was very helpful. Ray Lobati was extremely helpful. The only negative was the prior to having Ray or any service advisor assingned to me was getting in touch with someone in service took a really long time. I do not think this will be a issue now since I have a direct number for ray. Thank you.

Patricia Montana

Jul 31, 2015

I always get got service. I also like the snack bar.

Valerie Jovanovich

Jul 31, 2015

Staff is always warm and friendly! Regardless of what your needs are they will take care of you as fast as they possibly can. I would and have recommended Jim Click Ford/Lincoln to anyway who wanted to know where a reputable dealership is. I've bought two cars from the Click family and I most certainly go back!

Stephanie Spargo

Jul 29, 2015

I brought in my 2012 Ford Escape because of a recall. My service advisor, Pete Quezada was courteous and efficient, as usual. Also, the shuttle driver, Aaron Puente, was absolutely delightful. It was a very pleasant experience.

Ernest Kuehn

Jul 29, 2015

2014 150 USED TRUCK SERVICE DEPT DID GREAT JOB, WAS A LITTLE DISAPPOINTED WHEN I REALIZED ONE OF THE TIRES WAS A FIRESTONE NOT A MICHELON LIKE THE OTHER THREE, DIDNT CATCH IT WHEN WE TOOK POSSESION OF THE TRUCK SO ASKED OUR SALES MAN WHEN WE TOOK IT IN FOR SERVICE HE SAID THERE WAS NOTHING THEY COULD DO, SO I WILL HAVE TO BE MORE OBSERVANT IF I PURCHAS ANOTHER VIECHEL FOR THERE

Thomas Dimmick

Jul 29, 2015

Everyone was awesome, thank you for another good truck.

Stephen Killion & BENITA KILLION

Jul 28, 2015

have a ford escape,servies good,staff good,advisor

Wayne Mentzer

Jul 28, 2015

The service was excellent. Even though we were late our service manager still got us in and keep us informed on what was happening.

Joseph Swarowski

Jul 28, 2015

Truck was in for service, oil change, no appointment but taken in promptly. There was a bit of a snafu with wrong oil and draining the transmission fluid, but was all sorted out.The rep kept me informed all the time and was very attentive to anything I needed while I waited. I am very impressed with their admission of a mistake and their promptness in correcting it, and how well they kept me informed on the progress. Good people work at this dealership.

Timothy Boyd

Jul 28, 2015

F-150. It took a lot to sway me away from the Toyota Tundra, but it did seem that Ford was trying to do more to make the truck more fuel efficient. We purchased a truck with the Ecoboost engine hoping to keep some sense of fuel economy. Also, it seemed like Ford was offering more rebates/incentives than what I was receiving at Toyota. Craig (salesman) and Jim (service) were patient and available to answer questions, as it's been sometime since we've purchased a Ford product.Time will tell if we made the correct choice.

Terry Motycka

Jul 28, 2015

Great service. Problem was taken care of in expeditious manner

Baker Olmstead

Jul 27, 2015

The service Advisor, Mark Dluehosh, was very helpful. He checked on us several times and kept us updated on the progress of the work being done on our vehicle. We are very pleased with our experience at your dealership.

Robert Mooney

Jul 27, 2015

Excellent service! Always a comfortable place to hang out while they service my truck. They told me about an hour and a half-it was done in less than an hour.

Virginia Martinez

Jul 27, 2015

I was referred to Jim Click by a family member. I had success in purchasing a Ford Explorer. So far I haven't had any major issues. I was assisted with professional staff. Thanks

BJ

Jul 27, 2015

Everyone was very friendly. Service was very good. Facility was very clean

Amado Ordonez

Jul 27, 2015

The service department is always great at the Jim Click Ford in Tucson. The service advisors are friendly, knowledgeable, and take the time to explain any issues that may arise. The best dealership in town!

Mary Yarbrough

Jul 27, 2015

Very polite and courteous representatives. Very helpful

Joanne Holmes

Jul 24, 2015

The staff is always friendly and the wait room is comfortable. Thank you for the free water and coffee it makes the wait more pleasurable. My granddaughter loved the peanut butter cookie.

Darrell W. Foran

Jul 24, 2015

The "Service" was reasonably completed,(I did not have a "Service Appointment"), in the amount of time it took to complete the items I had requested to be performed on my Expedition. My "Service Advisor", Jim Peterson, as usual, was very friendly and helpful with my service request.

Vicki Pottinger

Jul 24, 2015

I was pleased with the work the collision center did on my 2015 Jeep.The staff was very helpful and very pleasant/friendly.

Joy Fleming

Jul 24, 2015

David was/is my service advisor and I was very please with his demeanor, his professionlism and pleasantness. He was prompt and called me when the car was ready to go over service

Robert Seiter

Jul 24, 2015

always kept me updated on the progress of the repaires

Richard Krug

Jul 24, 2015

I would have preferred a one-day, rather than two-day visit, and I thought the final bill seemed a little steep, but I knew that the dealer's service department would be the best diagnosis for my "moaning" sound coming from the engine compartment. I'm was mildly disappointed to discover that the extended warranty did nothing to defray the expense.

Tora Gerrick

Jul 24, 2015

Wonderful experience! Craig Zingg is absolutely THE BEST sales agent I've EVER dealt with. I nearly left the Ford brand forever after dealing with Peoria Ford; Craig Zingg and Jim Click restored my loyalty to Ford. I've been a life long "Ford Girl" and Peoria Ford literally had me in tears. Craig was recommended to me and we drove all the way out to Tucson to find him. Needless to say.....we drove away with two brand new Fusions and couldn't be happier. Thank you Craig!!!!!

Carla And Frank Grijalva

Jul 23, 2015

Prince and techs got me up and running within a few hours

Philip Holding

Jul 23, 2015

I could not be happier with my sales rep Nathan. My Lincoln is great! Never thought I'd ever own a luxury auto.

Patricia Carnevale

Jul 23, 2015

Prince set up the appointment and came out to meet me. He took the car and did the maintenance. It took only 1:30. The car came back washed and ready to go. The service was fabulous, I could not ask for better service. Prince deserves my thanks.

Dianna Shallenberger

Jul 23, 2015

service was good, staff was helpful - they kept me informed along the way.

Sean Baker

Jul 23, 2015

We had an appointment to see Sandy about a Ford Fusion Hybrid last Saturday. He wasn't available to help us when we arrived around 4 PM but his sales associate Tarik helped us instead. Tarik worked hard to help us find the car that we were completely satisfied with and get us to a monthly payment that we could handle. Jessica from financing helped us finish with all of our paperwork and was a delight to work with. A+ to the team at Jim Click Ford fir a job well done! Thank you!

K.Ghee

Jul 23, 2015

Joseph Piccolo did a great job working my deal....everyone on the staff was very courteous. .great experience

Andres Maldonado

Jul 21, 2015

Had our First F150 serviced with oil change and window shaking. All better. Thank you!

Joe Smith

Jul 21, 2015

The service was great Pete and Ryan was great on top of service and on scheduleway to go

Larry Gabbard

Jul 20, 2015

Good service and staff was very helpful. Will have all my service done here.

Stewart Towle

Jul 20, 2015

Battery failed on my Escape. Staff confirmed and replaced it at no cost as was under warranty. Pretty straight forward and competent.

Daniel Kelleher

Jul 20, 2015

good yes everything went well keep up the good service.

William Murphy

Jul 20, 2015

You're service department is excellent. I enjoy the cafe. The customer service is extraordinary

Melinda Meek

Jul 20, 2015

I purchased a 2015 ford escape and I love it. The salesperson sandy was extremely helpful. He was familiar with the details of the car. He has a wonderful personality.

Anthony Dees

Jul 20, 2015

My service adviser was excellent. The work was completed in a timely manor.

Sharon Williams

Jul 20, 2015

The add on services are a little annoying. I'm only there for my maintenance for life. Otherwise, I am quite pleased.

Carol Maki

Jul 20, 2015

Rapid turnaround from fix to return. Wife now very happy.

Daniel Aguila

Jul 20, 2015

I drive a 2012 Nissan Versa. I have found the staff at Jim Click Nissan to be very motivated in wanting to keep me happy. They have been successful in this endeavor. I highly recommend this dealership for all aspects of car ownership.

Jack Nelson

Jul 20, 2015

I was not feeling well that day, I had donated blood, my appt was about 1.5 hours later, however the shop took my car in earlier than my appointment. That will make me tell people, of course, they always do an excellent job on my car. Love the fact they always offer to wash my car.

Gilbert Moncada

Jul 19, 2015

Good service staff was great but service took a few days since they were backed up with other cars.

Michael Yankee

Jul 19, 2015

I had made my appointment several days in advance, but had a conflict and called the same day to change the date from Friday to the following Monday. When I checked in, the service couldn't find my reservation, but checked me me anyway. I had and still am having trouble updating my Sync software, after trying for over 40 minutes, they gave up and recommended I call back when their Sync expert was back from vacation or attempt the install on my own. (Still need help and will call back for an appointment for Sync software update.)The next day my battery went dead, it was over four years old, but I just had the 25K service and when I attempted to change my battery, the terminal was so corroded, I had trouble getting the cables off the terminals. This battery couldn't have been inspected.My wifes car suffered a similar problem when its battery went dead shortly after having a complete service. You should include battery inspection and maintenance in your service check list, especially for autos that are over 4 years old or older.

Tim Pasqual

Jul 19, 2015

Service department is staff with highly professional advisors,that will go the extra mile, too see that your vehicle is completed on time and keep you advised on additional information about you vehicle. I Worked with Jim Peterson for many years. And have never been disappointed.

Tom

Jul 18, 2015

I bought a FJ Cruiser on the word of their salesman, Carlos R. The price was competitive and the vehicle was as described when it was delivered in flagstaff. Because I live out of state I probably won't utilize their service dept. but it's there if I need it. I would be a return customer.

Jennifer Sandoval

Jul 17, 2015

I asked Carlos in service to pick a good salesman for me. He suggested Mario Martinez.My Saturday morning appointment began with a fresh faced, spirited, young man greeting me. He patiently listened to all my needs. Suggested a few vehicles on the lot and let me test drive any that I showed an interest in. I was beginning to think I was taking my original vehicle back with me.Mario said he would check to see what was available off site. He came back stating the right car would be on its way and we began the paperwork. I purchased my Fusion SE Hybrid without even seeing it or test driving it! I kept saying, "Only if I like it." Mario would agree and go to the next step. There was a little confusion and the car took 2 1/2 hours to arrive from the auto mall. During this time, Mario stayed with me. I told him to go find another customer so I wouldn't take up his whole Saturday. He refused. When the car pulled up, it was magic. Yes, he had heard everything I said. He went over the details, synced my phone and assured me he would be there for me to answer any questions. He called the following Monday to check on me. I of course am completely satisfied. I will never ask for a good salesman's name as long as Mario is there.So thank you Carlos, Mario and Jim Click. Job well done!J Sandoval]]"'that I showed an interest in.

Ronald Spark

Jul 15, 2015

Dealership was able to schedule tire replacement installation, window tinting and disability hardware in a timely manner. The sales force was very professional, especially Pedro Diaz, Jr., Victor in Service and the Sales Manager.

Susan Nesper

Jul 15, 2015

Very helpful staff. Truck was ready in about an hour

Ana Villicana

Jul 15, 2015

Your staff is excellent they make you feel at home very good customer service. Our wait was not long, we are very happy we bought our vehicle with your company i have no regrets and plan to continue buying and i already recommended friends. thank you

Earnest Clark

Jul 15, 2015

the person was very friendly and checked to see if I was alright during my wait. Only thing I did not know was the finished cars were in another safer place so thx

Dulce Valenzuela

Jul 15, 2015

The staff was very helpful, poolite, and professional.

Valued Customer Top Mex Inc

Jul 15, 2015

Upon arriving at the service department I was told I didn't have an appointment. I had made my appointment online so I showed the email confirming my appointment. I can't remember the young man's name but he could have been friendlier (not the service advisor). The service was completed then I was told my tires needed attention (tread separation)so I had 4 new tires put on. Overall I was satisfied with my service.

Jack Hamilton

Jul 15, 2015

Raymond Robado is my service advisor and has been nothing short of excellent in each of my visits there. Whether it is routine maintenance or repair.. Always has expedited the time vehicle was kept and very responsive to my needs. I have a Ford F-250 and for 19 years have bought 6 from Jim Click. The truck is good but the the service has been great....Thank you

Dennis Schilling

Jul 14, 2015

Purchased 2015 Taurus to replace 2010 Fusion,Serviced my 2005 focus at this dealership also.

Phillip Nonweiler

Jul 14, 2015

Everything went very well! Our experience with sales, repairs and service through the first year has been excellent. Keep up the great work!

Henry Hutton

Jul 13, 2015

Service rep was nice and friendly, answered all of my questions. When my explorer was ready, the ladies at cashiers counter knew I was having lunch in the cafe, they brought my keys to. That I did not expect!

Lori Burt

Jul 13, 2015

I purchased a 2015 Ford Escape. The service I received was wonderful, the staff were all so kind and helpful. The salesperson, John Sanchez was absolutely amazing! I had never purchased a vehicle before and he made the experience pleasant, although it was a very long day. Thank you John for all your help!

Thomas Webb

Jul 13, 2015

My service person was Patrick Finn and he always does an amazing job. Service with a smile and is proactive with future maintenance.I buy my vehicles from Edwin and Rene and they are both amazing.

Gene Jackson

Jul 13, 2015

we were looking for a specific color scheme on an Explorer. Had not intended to purchase until later in the year. Dealership had color we liked and the options that were favorable. The sales rep was very laid back. He was there to answer our questions but did not talk non-stop trying to sell us on the vehicle. He was well informed about the vehicle and really let the truck sell itself. He helped put a fair deal together. The finance girl was quite pleasant and handled all the paperwork efficiently.

Richard Hutchins

Jul 13, 2015

I have always had a great experience when I have ever bought a vehicle from Jim click ford. And this time was no different.

Patrick Besser

Jul 12, 2015

Iy was a Quick Lane oil change. I like to use the FORD Quicklane, because my experiences with Mazda Service across the street has not been stellar! They are way slow!!

Andre Boudy

Jul 10, 2015

We bought a used 2009 Chevy suburban. Tom Cothran was amazing and the entire Jim Click staff was helpful.

Valued Customer Mike Mckinney

Jul 10, 2015

Jim Peterson is the reason I keep coming back to the Jim Click Ford Service Center with my F350 and my wife's F150. As our service rep, we are always treated with respect and he takes the time to explain any and all issues to my satisfaction. A real asset to your organization! All work done thus far has been excellent and any issues rectified. The only complaint I have is that I wish I made the hourly wage your mechanics make (during my working career as a teacher/coach)!Thank You,

Michael Stoner

Jul 10, 2015

Always helpful and will buy another car or truck very soon since the Edge was in an accident this week right in front of the Jim Click.

Juan Moreno

Jul 9, 2015

The service was excellent, Prince Bradley the service adviser, patiently listened to me and my husband explain that the engine sign picture kept coming on and that the truck was making a busing sound in the dash board that would come on and off. Our vehicle was kept for two days and all the problems were fixed.

Tami Graves

Jul 9, 2015

I have a 2011 Lincoln CRX. My service person, Chris, was very helpful and nice. Explanations were great. Loved having such a nice waiting area.

Kenneth Nichols

Jul 9, 2015

My service person was excellent. He came and got me when my iphone was not responding to texts form the cashier that my car was ready. He visited me several times to report on the progress of my car. And of course, when I left, I drove off in a clean vehicle--vacuumed and washed inside and out. That is really marvelous service. Everyone is so friendly. It really is a pleasure to take the car in to Jim Click Ford for service.

CHERYL WATERS

Jul 9, 2015

STAFF WAS PLEASANT...I UNDERSTAND THAT CERTAIN MECHANICAL PROBLEMS CANNOT BE REPAIRED IF THE PROBLEM IS NOT DUPLICATED WHILE AT THE DEALERSHIP..I AS THE CONSUMER WISH THAT IT HAD NOT TAKEN SEVERAL VISITS BEFORE THE PROBLEM WAS REPAIRED...ON MONDAY JULY 6, 2015 THE PROBLEM THAT I WAS HAVING WITH MY CAR WAS FIXED AND I HOPE THAT SOMEDAY I WILL FEEL COMFORTABLE DRIVING MY CAR AGAIN..HOWEVER..RIGHT NOW EVERYTIME I AM IN MY CAR I AM NERVOUS THAT THE PROBLEM WILL ARISE AGAIN..THAT IS NOT JIM CLICK PROBLEM..AS A WOMAN I FEEL THAT SOME OF THE TIMES I AM NOT TAKEN SERIOUSLY ABOUT THINGS...MAYBE THIS SITUATION NEEDS TO BE ADDRESSED WITH SOME OF THE SERVICE ADVISORS...THIS IS JUST MY OPINION

Hugo Untiveros

Jul 9, 2015

The staff was very helpful and customer services was outstanding. Great experience !

David Gibeault

Jul 8, 2015

This same vehicle was serviced at Viva Ford in El Paso 2 weeks earlier on an emergency basis. How can I submit an opinion to the dealer &/or Ford Motors about that experience? Jim Click was a 10: Viva was a 1.

John Rieves

Jul 8, 2015

Vehicle taken at appointed time and maintenance done as stated.

Margaret Clark

Jul 8, 2015

All personnel were very pleasant and helpful and professional and personable. Great service!! Whole experience went smoothly. I am very impressed with all that was done on my Ford Fusion under my "Maintainable for life."

Zachary Demauro

Jul 7, 2015

Dave Clor was a great salesman, really did a good job communicating with me back and forth when I was in the process of choosing my vehicle

Rashid Hamdan

Jul 6, 2015

I had paid for a 100,000 mile tune up. Afterwards, the vehicle was driving roughly. I was told the spark plug was bad, so they said they fixed it, and I drove away with the same problem. I took it back again, they said it was another bad spark plug. I drove away with the same problem. I took it back again, and finally after driving with the head service adviser, it was determined that the spark plug wires needed to be replaced. It was frustrating that it wasn't taken care of the first time, however, they did eventually fix the problem. I am giving a rating of 10 for determination, but I think some of the mechanics need more training!

Kirk Wingrove

Jul 6, 2015

Jimmy was a very helpful and well informed salesman, he really helped us out in making a tough buying decision easy.

Daniela Varela

Jul 6, 2015

The only thing i would have wished diffrent was for you guys to have cleaned my car. i know you guys have a machice that washes cars and after every service i think its a good idea for you guys to let us leave the dealer ship with a clean car and serviced.

Randall Cumberworth

Jul 6, 2015

Jim Peterson is an excellent Service Adviser. He has really taken great care of my car. I'd recommend him to anyone.

Elizabeth Mather

Jul 3, 2015

Pete Cates, Service Manager, did an outstanding job in meeting our service needs as assisted by Prince Bradley. I always recommend both of them whenever car service comes up in a discussion. Keep up the GREAT service.

Ronald Despain

Jul 3, 2015

Marcos Fimbres was absolutely fantastic, he was such a great help if you had as many salesman as he is you would probably sell a lot of cars!! He was very professional and courteous at all times and we came in 2 days after we bought our car with questions and he greeted us and helped us right away. Gave us his card and said anytime we needed us he would be there to help.Ron & Conny DeSpain

Mike Benton

Jul 3, 2015

Jim Peterson perpetually delivers superior service.

Steve Merrigan

Jul 3, 2015

Ford Focus. Took car in for its 7000 mile oil change and check up. Service was great, everyone was friendly.

David Reyna

Jul 1, 2015

Jim Petersen is great and has my truck ready for pick up in a timely manner. My only concern is the mechanics have forgotten to put the windshield sticker (date & miles when service occurred) on more than a few occasions. I need to have this for reminders when my truck is due for service.

Jacqueline Blanchenay

Jul 1, 2015

Had made an appointment at 8 AM for Service for Life and was done by 10 AM.

Katherine Barrett

Jul 1, 2015

Ryan was wonderful and took care of my problem with speed and efficiency

Martha Hansel

Jun 29, 2015

I have a 2010 Ford Ranger and in April I brought it in for a check up before taking a cross road trip. I was told that it needed rear brakes which could wait until I returned. After getting home I took my truck in for the brake repair. After about 20 minutes or so Mr. Wilcox came to tell me I didn't need new brakes. He didn't know why I was told in April that they were needed but that with this inspection they were fine. That's good news. I am not complaining but I am concerned that someone doesn't know their job or isn't doing it. Mistakes happen however and I have always had good service from your department. All of the staff I have had contact with have been nice and helpful. I usually wait and they are good at keeping me up to date on how things are progressing. I will continue to use your service department.

Leanna Gonzalez

Jun 29, 2015

To say I'm happy with my experience and new car is an understatement. Alex in sales and Jessica in financing are the way to go!

Dilia Beesley, Anthony Beesley, & Delsa Beesley

Jun 29, 2015

Alex was great, he went above and beyond to help us make this a memorable experience for our 17 year old daughter.

Lisa Foutch

Jun 29, 2015

The service has always been very friendly and helpful

Bruce Rader

Jun 28, 2015

Nice and clean, friendly and can purchase something to eat.See you in August.Prince was his usual self.

Lisa Slagle

Jun 26, 2015

One of the best service experiences I have ever had!

Steve Grijalva

Jun 26, 2015

Service was excellent. The service advisor was great and so was the rest of the service staff.

Bernie Parker

Jun 25, 2015

I appreciate my car being washed when I bring it in.

Vernon Leeper

Jun 25, 2015

My experience with my Lincoln MKZ was great. Excellent service.

Edward Gora

Jun 24, 2015

The staff is always prompt, courteous and provide very efficient service.

Thomas Kavaney

Jun 24, 2015

arrived at the scheduled appoint time of 0700, waited for service advisor . got some coffee watched tv, someone moved car into the back at about 0820, got more coffee, car finished about 0910, car wash was out of service so it did not get washed, had someone reset the service light, and I left.

Miguel Zapparolli

Jun 24, 2015

First of all, it was very easy to make an appointment over the phone and get just the date and time that I wanted.I arrived early to my appointment but that was not a problem. I was quickly greeted and checked in. The oil change and tire rotation lasted about an hour.It was a pleasant experience.

Paul Hendricks

Jun 24, 2015

Did what was expected and promised in the time appointed

Deanna Mckinney

Jun 23, 2015

Service was great and the employees were very friendly. I wish someone would have told me I was supposed to give my cell phone number to cashier. I saw my car being parked after service was completed. I waited nearly 30 minutes for someone to tell me or come get me. I finally walked into the back and asked the cashiers if the paperwork was ready. It was. Had I not noticed my car being parked, who knows how long I would have been left waiting. Maybe there should be a sign in the waiting area that states, "Please check in with cashier and leave your contact information so a text can be sent to you when your vehicle is ready." Other than that, everything was great.

Greg Vestecka

Jun 23, 2015

On 10 June I made an appointment with my service advisor Peter Quezada to bring my 2013 F-150 in for an oil change. On 20 June I delivered the vehicle. Mr. Quezada was not available so I was helped by another individual whose name I cannot remember. While visiting with the service advisor, I requested to have the tires rotated in addition to the oil change during this service appointment. I requested to wait on site while the service was performed and was instructed to check in with the cashier.During check-in at the cashier, I was pleased to be given the option of notifying me by text message when my vehicle was ready. This was a relief in that I did not have to carry a bulky pager (buzzer) and am impressed that your dealership has taken advantage of a simple and effective use of this technology.In about an hour, I received a text to say my vehicle was ready. I promptly approached the cashier desk to settle the deal, retrieve my vehicle and be on my way. Your service has always been top notch for me. However while at the cashier's desk, I reviewed the receipt and became concerned. Everything looked fine except I could not clearly determine if the tire rotation I requested had actually been performed. Unfortunately I did not have time to discuss the matter and departed.Please refer to 20 June 2015 invoice number FJCS382441 item J# 4 and let me know if I am missing something. If the tire rotation actually was performed, recommend this be stated more directly on the invoice so that I may have peace of mind. Thank you.

Lisa Witt

Jun 23, 2015

The staff was friendly and helpful. I got the best deal possible. Thank you for making it easy to shop online and buy with the least amount of hassle possible.

Michael Kotch

Jun 22, 2015

Fast, friendly service. Quality work. Excellent staff.

Thomas Taleck

Jun 22, 2015

I made a reservation online on Friday and was able to take the car in Monday at the appointed time. Service Adviser Jim Peterson was professional and helpful. He reviewed the status of one recall issue and answered my questions and actions I would need to take. He noted the loose shield above the catalytic convertor. He ordered the new parts and said he would call me when they are available. I told him I needed this to be done by Friday 6/25. I did not like getting the email message that I had missed my appointment for service. Where was this disconnect?

Joseph Swarowski

Jun 22, 2015

Once again with no appointment, I was taken care of in a timely and courteous manner. The F250 is used for work and carries all my tools and equipment so downtime affects my livelihood, to date there has been no disruptions of any sort from the vehicle and it has done over 40 K miles to date.

Mary Zaepfel

Jun 21, 2015

I was in and out quicker than advised. I liked that. As always, polite and respectful people in all departments.

Richard Prokopchuk

Jun 21, 2015

As far as I can tell, the service performed was fine. At issue was two things. I had an issue with the seat back reclining knob, I couldn't locate it when the seat belt was fastened because it's blocked by the belt and unusable while the belt is fastened. The service man said I'd been using the wrong knob, but neglected to tell me where the knob really was. I had to web surf to find out.Secondly, just like last year they promised to wash the car. Last year they washed the car, forgot the alloy wheel and the brake dust. This year, they didn't wash anything at all. They had the car 3 days and didn't touch it. I complained and the service manager said to bring it in and they'd do the wash. I am disabled, it's hard for me to leave my house when I need to, let alone to get the car washed. They seem to be waiting for me to forget.

Kayla Garcia

Jun 21, 2015

Staff was helpful. I wanted to get my truck check over because it's making a weird noise. I could get it inspected because it was almost $200 just to inspect. I get it costs for the service, but not that much.

Roger Hage

Jun 21, 2015

Service rep was friendly and professional. Wait time was satisfactory.

Mary Roberson

Jun 19, 2015

It would be nice if the time frame for normal maintenance service was shorter.

Jesus Perez

Jun 19, 2015

Scheduling was very good. Service on vehicle was good, although, (as a retired mechanic) I do not always agree with recommended maintenance & costs of repairs. My 2010 Focus has been very dependable & has required little maintenance. I will continue to do my own (recommended) repairs & keep this vehicle in great condition as long as I am capable or trade in when neccessary to avoid repair costs that are not within my retirement budget. Free car wash was also appreciated.

Judy Hamlet

Jun 19, 2015

The service was good and it was done in a timely manner, although I would like to see some more discussion about what future services the car made need and when.

Kim Smith

Jun 19, 2015

Chris the Parts Manager really took care of my Navigator. I appreciate his friendliness. Pete Cates and him worked together as a team to make an amazing experience that every customer should have!

David Gastony

Jun 18, 2015

Excellent service for Lincoln MKZ Recall Issues! Fast, courteous responses from all employees.

Taylor Johnson

Jun 17, 2015

It was a lot better this time! I made my appt. anf got my car taken care of. Took awhile but it's okay with me. I appreciate all that was done! Helps be keep my car in check so thank you! Will be coming back as always!

Joseph Tomlinson

Jun 17, 2015

Upon arriving at Click service there was a line at 7 a.m. I immediately was a little let down for I did not wish to wait as none of us really do. To my surprise a gentleman was immediately at my window asking how to assist me. After a short conversation he went and sent a service writer to assist me and I was taken care of right away. Went inside to the beautiful lobby and waited for the vehicle to be serviced. Everything went great.

Roy Green

Jun 17, 2015

I had routine maintenance performed on my 2015 F-150. The service was completed in a very punctual manner and the Service Rep. (Ray Lobato) was extremely courteous and professional. I was completely satisfied with the experience.

Daniel Galvan

Jun 17, 2015

The oil change went well, however our Taurus also had a service bulletin that needed to be performed. We were informed to schedule yet another appointment to have this done. The service department should have known about the required service bulletin and planned for it at the same appointment.

Thomas Bennett

Jun 17, 2015

Our service was provided quickly and everyone at the dealership was very polite and helpful.

John Hagan

Jun 17, 2015

Hiram D is very helpful and not a pushy salesman. The overall buying experience was very good. He is following up on some loose ends, after the sale which is very good.

Mike Scherb

Jun 17, 2015

Always treated well. Treated professionally. Took a test drive on a new car while I was waiting.

Jorge Roca

Jun 15, 2015

Took my Escape in to have the transmission flushed, brake pads replaced, and AC checked. Specifically told the service advisor that an oil change was not due. Everything was done in less than 2 hours...hmmm...plus an oil change WAS done and we were charged for it despite the fact that we have JCF's Maintenance For Life on the vehicle. It probably would've helped if the service advisor had brought at least a piece of paper to write things down. Instead, he resorted to writing my phone number on his palm. Didn't give me a feeling of confidence.

Dina Young

Jun 15, 2015

My car was ready for pick up in less than an hour from drop off. The staff was very helpful and friendly!

Kathleen Carroll

Jun 15, 2015

I like to stick with my salesperson who is always so helpful and kind.

John Kayartz

Jun 14, 2015

I am going on a long road trip and the service writer was more than helpful making sure all was checked to insure my peace of mind. Thanks to all.

Ken Hann

Jun 14, 2015

Mark Dluehosh was very helpful. He described what needed to be done and why. The waiting room facilities are exceptional.

Mary Myles

Jun 13, 2015

I received an oil change and I needed tires so we did a price match and I was able to get the tires. VERY HAPPY!!!

Luis Serrano

Jun 12, 2015

I was going on a 1500 mile trip found a front strut was leaking on my Ford truck. Strut was replace in less than an hour ,thanks to Pete Cates for all the help.

Valued Customer Jeff Bleecker

Jun 12, 2015

Came in for scheduled oil change on my 2013 Ford C-Max. Also had some warranty issues that needed to be addressed. The service team called me later that same day to tell me that the parts would take several days to arrive and asked if I wanted to pick the car up and bring it back while the parts were in transit or would I like to leave it with them. I chose to leave it at the dealership. I was called 3 days later and was told that the oil change and all repairs were completed. Service dept is open until 7PM which makes it convenient for pick up. Car was washed and all repairs done as requested. It is always a pleasure woking with the Click service department. Actually better than with Mercedes Benz which is also good.

Tim Carolan

Jun 12, 2015

I went in for an oil change and bought 2 vehicle's we were given a vehicle to drive and ended up buying a different vehicle than the one we were given, also when my wife came with me that night she ended up with a new car also. Thank you for the new cars and we will see you in 4 years for 2 more Tim CarolanSecurity Fence of AZ.Elite limousineICR Motorsport's

John Howard

Jun 12, 2015

I would like to thank Price for both his professionalism and his attention to detail. Price truly values each of his customers and genuinely cares about them. Prince always has a smile on his face and goes above and beyond what is required. Jim Click Automotive group is fortunate to have a man of Princes caliber and dedication. He is all about providing excellent customer service. Also, I would like to thank the Tec(s) who work on my car. They do an excellent job and they leave my car neat and clean when they are finished. Pete Cates deserves a tremendous amount of credit for the way he runs he runs the service department. Thanks again. John Howard.

Pat Fadala

Jun 12, 2015

Great as always. The person who helped me called to explain everything they were doing

Valued Customer U S Forest Service

Jun 12, 2015

Staff are so friendly. And when I needed to wait for the vehicle they made sure it was done efficiently.

Humberto Federico

Jun 12, 2015

My wife drives a 2013 Ford Escape and yes each time she has it serviced she is extremely satisfied with the service she receives. We are thinking of trading up to a 2016 Edge within the first of next year.

Flo and John Weeks

Jun 11, 2015

Purchased a 2015 F-150 Supercrew 4x4 on June 2,2015. We worked with James Newton, the General Manager, who was extremely helpful in dealing with some difficult issues involved in this transaction. Ty Parkhurst, an Internet Sales Consultant, was very knowledgeable and courteous in handling the dealership paperwork. In general, the staff at this Jim Click Automotive Term were all very helpful. We really like our new truck...Flo and John Weeks

Craig Harrington

Jun 10, 2015

They got me in & out in a small window of opportunity.

Lee Richardson

Jun 10, 2015

Service was very good. Everything was as expected. When it was need to keep the auto overnight we were phoned and apologized to. We really appreciated that.

Kim Taylor

Jun 10, 2015

2012 F 150 Super Cab. I came in for my lifetime free oil change on Monday, June 8. As always I was quickly greeted by my service writer, Jim Peterson. I told him about my concerns for some summer hot mountain driving in the desert this summer, and he had the truck thoroughly checked over, which included a new fuel filter. Wow! what a difference in the drive. Thanks Jim. I will be back. You can't go wrong using Jim Click Ford Service for your new or used car. I have always been satisfied. When its time. I will be back to buy my next Ford from Jim Click Ford too.

Carol Frosco

Jun 10, 2015

I always bring in my 2012 Mustang for service at Jim Click. I am also a member of the Southern Arizona Mustang Club sponsored by Jim Click, which we appreciate very much.I have ALWAYS found the staff to be very helpful, from the women at the lunch counter, to the service writers, Parts Manager (Chris) and everyone else working at Click's.

David Craker

Jun 10, 2015

Everything went well, sales personnel were courtious

Rebecca Sheriff

Jun 9, 2015

Jim click Ford has always treated me fabulously. For my first oil change, I pulled in without an appointment and I was in and out in an hour with an oil change, tire rotation and a truck wash.

Ellen Clancy

Jun 8, 2015

the service itself was great...the only thing I can complain about is that no one called me when it was done...I had to call to find out if it was ready or not

Karen McEntire

Jun 8, 2015

Hyundai Genesis Coupe was purchased.Sales rep was very nice, informative and pleasant to work with.

Adella Mason

Jun 8, 2015

Service was very professional and completed before time promised - staff friendly polite and knowledgeable

Dave Dzurick

Jun 8, 2015

Pleasant greetings. Vehicle done before estimate. Yeah! Nice, quiet Wi-Fi room.

Valerie Jovanovich

Jun 8, 2015

I recently purchased a 2014 Chevy Cruz and couldn't be happier!! It wasn't a grueling process at all in fact it was pretty amazing! My sales guy Brian really listened to what I was looking for and stayed with in my budget instead of trying to get me in a vehicle that I really didn't want! If your looking for a great car and superior staff then head over to Jim click ford. I would definitely go back and highly recommend you go check them out too!!

Paul Hopkins

Jun 7, 2015

What more can be said than a perfect rating score?

Scarlet Rogers

Jun 7, 2015

We recently had had the truck in for an oil change and such. We brought the truck home and Ben changed the shocks on the truck and noticed that the rear engine seal was leaking. Why it wasn't caught when they did the oil change I am not sure, but we got it back in and Chris Schrell was wonderful in taking care of us. It took a little while getting parts for the F450 so it was in there longer than we'd hoped, but we understand that Jim Click isn't big on F450's however there are several driving around on the east side of town that I see on a daily basis. There maybe a market that Jim Click hasn't tapped into yet, even though it might be a small one - These trucks (F450) aren't cheap and one of the biggest ticket items Ford offers, you would think Jim Click would be a little more accommodating in stocking parts and in sales (look at all the retirees that pull RV's).

Jay Johnson

Jun 6, 2015

Vehicle purchased was 2015 Ford Fusion. Experience was great/ salesman was great. Love the car!

David Burbank

Jun 5, 2015

Everyone was extremely helpful throughout my purchase.

Matthew Summersett

Jun 5, 2015

I had my 2009 Shelby GT500 serviced for a clutch replacement. The new clutch was a different style that I was notaware of. Chris Carroll and several others test drove to make sure the clutch was installed correctly. Chris helpedme know specifics about the SPEC brand clutch I purchased prior to the servicing. Mark Dluehosh has been my family's service advisor for years and is doing a good job.

Industrial Tool die & Engineering

Jun 5, 2015

Service & Service writer did a great job. Only issue I had was the loner car was not clean & should not have been sent out at all.

Victor Cruz

Jun 5, 2015

I live in Texas. While visiting family I needed my Ford F150 truck serviced so I went to Jim Click. I was impressed with the service and facilities! The staff worked me into an already busy appointment schedule and serviced my truck in less time than estimated. I've told my story to everyone since. I'm looking to relocate to Tucson and Jim Click earned my loyalty.

Bernice Letourneau

Jun 5, 2015

This time I received excellent customer service from the sales rep Glenn and the finance mgr Dan. Both were exceedingly professional and personable. I am extremely happy this time.

Alexandra Ramirez

Jun 5, 2015

I purchased a 2015 Mazda3.being the first time i ever did any car shopping, Julian Campbel was very knowledgeable and helpful throughout the whole process making it a very smooth transition to what i thought was a scary process.

Richard Mann

Jun 5, 2015

I had a specific need for a 4 whl vehicle that was able to be towed with our motorhome. Carlos Rodriquez made the entire process simple and we are very pleased with our 2015 Explorer.

Thomas Starrs

Jun 5, 2015

2014 Ford Fusion Hybrid. Everything was absolutely wonderful except for nagging emails wanting feedback.

John Grimm

Jun 4, 2015

Excellent Service and Fast service of my 206 Escapethanks to the excellent service of David and carlos !

Frances Tribble

Jun 2, 2015

It was particularly nice to be able to tell my wife that her was vacuumed and washed after servicing! Thank you!Donald E. Tribble

Javier Gonzalez

Jun 2, 2015

Pete Quezada is my service advisor. He is great at what he does, knows that I'm on a tight budget and lets me know what services my truck will need ahead of time so that I can prepare for them. I always recommend dealer service to all my friends.

John Clary

Jun 2, 2015

Fast service. Chris Carroll came out to the waiting area just to say hello. The final cost was less than the quote. Thank you.

Leonor Huerta-nunez

Jun 1, 2015

The staff was very helpful and corteous. thank you

Daniel Ford

Jun 1, 2015

Everything went fine, they could not find any thing wrong but they tried. Hope it does not happen again.

Julie Ressler

May 29, 2015

Ryan was very helpful. My truck was in for scheduled maintenance and he made sure we covered all the bases. The service was completed quickly and the truck ready way before it was promised.

Sara Enriquez

May 29, 2015

Had great experience last time I came in the man who helped was so helpful caring and understanding my car broke down on aviation with my baby in car and he helped me through everything can't thank you enough

Donna Nordin

May 28, 2015

We purchased a 2016 Fusion. Great car, great dealership, great service Love working with Ray & Marsha Segel

Alan Murray

May 28, 2015

Glenn Friedlander did an excellent job. Professional. No high pressure. Explained the workings of the car very well.

Larry Humphrey

May 28, 2015

Had brakes done. they feel great, and it was done in a timely manner- love the car wash!

Doris Chester

May 28, 2015

I was very satisfied and my service rep Carlos was very helpful and made sure that my car was on done on time and I didn't have to wait to long. He even took care of my Lincoln wash himself

Gero Marino

May 27, 2015

Staff was very helpful. Service technician found a nail in my tire and repaired it.

Helen Edwards

May 27, 2015

I had my Kia Sorento in for its oil change. Staff was very courteous. I take my car there since it's closer than the Kia dealership....and I canget my car washed with the service. It would be nice if the Kia dealership offered that service as well. I believe it's of dis-service not to offer that to the customers at that location when all of the others offer this amenity.

John Hallahan

May 27, 2015

Service tech Peter is always helpful and informative. I have high level of trust in what he tells me.

Katie Lobato

May 27, 2015

Staff was very understanding to my needs and engaging.

James Dunn

May 26, 2015

Service was excellent. Would not go anywhere else. Grealat store

Kent Tarbet

May 25, 2015

Enjoy the experience, your staff made it a pleasant and satisfying experience

Ron Slovan

May 25, 2015

I have a Lincoln MKC. The vehicle is new but had several small problems all of which were addressed by the service department.

Brandon Williams

May 25, 2015

It was great. Go in for an trans flush come out with a newer vehicle and everything worked like it should. Great service guys!!!!!!

Ann Forsberg

May 25, 2015

Our Service Advisor is all ways helpful and our Service work is done efficiently and well.We are so pleased with Jim Click Ford.

David Wiersma

May 25, 2015

I had my flex in for an issue with a bad smell upon acceleration. The service tech was very helpful and polite. He called me as soon as the problem was diagnosed with a solution. Now I am just waiting for the part to be delivered so I can schedule for installation.

Doyle Fausey

May 23, 2015

We were very happy with the service. We had basic service on our car and received what we expected.

Eenja Olson

May 23, 2015

Everyone there was kind and the service was prompt.

Ken Graves

May 22, 2015

I have a 2011 F450 which needed both a service and also had an emissions part failure which required the better part of the day to replace. The dealership kept me informed throughout the process, and provided me with lunch and a Ford Trucks hat. I'm very pleased with the dealership, and especially with the service from Peter Quezada.

Gilbert Feldman

May 22, 2015

We dropped our car off at the spur of the moment and I was concerned that we would not be able to get our car in because it looked quite busy. Jim Peterson, our service manager didn't even blink an eye. Gil and I truly appreciate his patience and efficiency. Thank you Jim!

Robert Colville

May 22, 2015

Purchased a Hyundai Sonata. Service was excellent. Sales staff was knowledgable, helpful, and not pressuring.

Thomas Ellis

May 21, 2015

Nothing but good experiences at Jim Click. We will keep bringing our business to you for years to come.

Joshua Thompson

May 21, 2015

sales experience was awesome. best car buying experience ever, very little haggling got a great price on my F-150.

Joseph Crowley

May 20, 2015

F150. The service was excellent as usual and Prince should be King!

Arnold Le Roy Brown

May 20, 2015

I have a 2013 Explorer. I bought it at the new car event at the TCC. The service is always done on time and the staff always helpful. A long time ago I had decided not to buy from a dealership after a bad experience at a local Buick dealership. This experience has changed my mind, and no I'm not an employee.

Mrs. Gerhard Boerner

May 19, 2015

It would seem to me that you would want your service staff to leave your customers wanting to come back year after year. If you ask for a service and the service representative says he will take care of it and doesn't it leaves you with the feeling you have been given lip service and nothing more. We came to you for an oil change and a tire rotation. Our windshield was very coated with bug remains from the trip to Tucson the day before. We asked the sales rep if he would clean the windshield. He said he would take care of it. When we got our truck back the windshield was all smeared. We could hardly see out of it. When they checked the wipers to see if they were operating properly the wipers smeared all the bug spots all over the windshield. Wouldn't you think a reasonable person would see the results of the wiper check and come to the conclusion that the windshield was in worse condition than when it came in? And as a courtesy to the customer, wouldn't it be prudent to clean the windshield so one could better see out of it? In my opinion, the sales rep should have checked to see of his orders had been carried out. I was very disappointed in his performance.

Cecilia Surace

May 18, 2015

Mark is always very polite and prompt. I just wish it wasn't necessary to leave my vehicle a whole day just for a routine oil change and a check of why I was receiving a "Driver door ajar" message when it wasn't.

Christina Petrino

May 16, 2015

It was great. Thanks. I always feel comfortable taking my ford focus to the dealership to get work done. Plus I love my ford.

Miriam Calderon

May 16, 2015

Right when we went to the Jim click event at the TCC we came about some great friendly staff. The sell event representative listen to what I wanted and only showed me what I asked and that was the best part of all i didn't have to deal with looking at other cars that were not of my interest. I would not go any place else when it comes to buying or trading a car. Excellent job.

Heather Rivera

May 14, 2015

The process was wonderful, the finance person was backed up but other then that it it went well.

Gail Young

May 14, 2015

I went online to review the 2015 Mustang. I was contacted immediately by Carlos Rodriguez from Jim Click Ford Internet. He also contacted me by phone to see if he could be of assistance. I drove over to Jim Click Ford and was able to speak with him immediately. He asked about my preference of options and color. I decided to lease and Carlos went over leasing and then answered all my questions in detail. I felt like my satisfaction was a priority for him and there was absolutely no pressure. I then went to the finance department. During the process of preparing my car for delivery Carlos kept me updated on the progress and offered lunch and beverages. He is extremely informative about the vehicle and explained everything to me before I left the dealership. Carlos Rodriguez provided exemplary customer service and it was a pleasure working with him. In addition he is a gentleman. It was a great experience. VIP treatment. Thank you.

Steve Baumann

May 14, 2015

Repair to 2011 Ranger. Outstanding service from all Jim Click staff.

Cynthia Parks

May 13, 2015

Oil change, Prince was very helpful and extremely polite.

Thomas Lauther

May 13, 2015

Problem:Side mirrors on my 2015 Explorer SportService Representative: Chris Schrell, she handled my problem promptly, courteously and to my complete satisfaction, also Service Manager, Pete Cates had to get involved and he was a true professional. I would also like add a special note of thanks and appreciation to electronic service technician, Ruben, who diagnosed my problem and repaired it to 100% working condition. Thanks to a wonderful staff of true professionals. Sincerely, Thomas Lauther

Richard Phillips

May 13, 2015

Service was great and was fast !!!!!!!!!!!!!!!!!!!!!!!!!

Maria Lopez

May 13, 2015

Although the service was good, we were alittle disappointed that we had to return a second time within the week due to oversight of technician of not capping off the fluids in the vehicle.

Dale Williamson

May 13, 2015

Appreciated the fast service and my truck being washed..

Rob & Lori Sigurdson

May 12, 2015

Ray Lobato was the consummate professional! He went the extra mile to perform his service. I will definitely ask for Ray again!

Raymond Wineblad

May 12, 2015

We are very happy with the dealership. We were treated with respect and offered a great deal. Sandy Woodward and Pete Cates are the best

John H

May 12, 2015

Fast and courteous. Simple oil change with inspection so it was not too involved.

Warren Wood

May 12, 2015

Staff very professional and courteous. David Romo and Becky especially. I purchased a Lincoln MK Z hybrid.

Gabrielle Morlock

May 12, 2015

I purchased a Ford Transit from David Pickens and Jessica Parker at the Wilmot location . They were amazing. They made our purchasing experience amazing. We had our 4 kids with us, one of which is a baby and I was dreading spending long hours at the dealership haggling. However to my surprise it was not like that at all. No haggling, courteous service and we were out of there in just a couple of hours. It completely changed my view of car purchasing. The car is amazing and the warranty and maintenance plan is unlike anything I've seen. It makes me proud to own a Ford. The Ford Transit is amazing. It is perfect for my family of 6 and we have tons of trunk space and room enough for when we have visitors. Surprisingly it is very easy to drive. I was worried that it would be difficult driving such a large car everywhere to my day to day activities butit's actually much easier to drive than my last car (a 2005 Chrysler, Pacifica). Overall I am very satisfied with my car andmy car buying experience.

Valued Customer Lynda Leahy

May 11, 2015

dropped my car off for a repair to the transmission and it was repaired in less than a day

Wendi Young

May 11, 2015

Everyone was friendly and helpful. I appreciate that you have coffee and water available. :)

Bruce Pauzus

May 11, 2015

F 150. Got me in and out as promised. Truck is 3 years old and the salesman who sold it to us remembered us by name. Renee was quite impressive.

Robert Lonergan

May 11, 2015

Danny did a good job of getting me in and then letting me know how my service was progressing. He also followup up with my service to insure that I was satisfied with the job that was completed.

Niles Schwartz

May 11, 2015

Efficient, polite and good Internet while you wait. This was my 2nd oil change for life and it's a great program.

Mattie Athouguia

May 10, 2015

Friendly and no waiting..had an app. but the oil change was maybe a half hour and they washed the car..Thanks guys..

Gil Federico

May 9, 2015

MY ESCAPE WAS DONE AND READY WHEN I GOT THERE AND THEY FIXED MY TIRE THAT HAD A NAIL IN IT

David Leon

May 8, 2015

Staff was very helpful, courteous. Will go back again.

Ryle Carl

May 8, 2015

Pete Quesada and David Ginsberg both helped my wife with any questions she had about the SYNC in the car. Thank you. Joe Carl

Cole Connors

May 8, 2015

I worked with Flex Thomas, and Becky. They were wonderful, and I plan on purchasing my next vehicle though Jim Click Ford.

Valued Customer Advanced Protection

May 7, 2015

Had a 7am appt got in and out fairly quickeverything was fine however coming up with 50 words seems pretty silly

Patricia Maguire

May 7, 2015

I was treated so great. The car is lovely and fun.

Annetta Medaugh

May 7, 2015

Great service, when we checked in we were told that they could not find us on the schedule (not good). We were told that there was no problem that they would be able to get us in that it would take approximately 1 - 1 1/2 hours and took our phone number. We walked down to our favorite diner Gus Balon's and had breakfast. Had just finished and received a call to tell us the car was ready. Great customer service. Very happy customers.

Daniel Poore

May 6, 2015

Raymond Ringer was excellent again. This is the third vehicle I have bought from him in the last 20 months and he always does the best job. Thank you again.

Susan Haynes

May 5, 2015

We have been pretty good about keeping up with our oil changes for our F150 and we really like the maintenance for life. We've had many services done on the truck because we do put some mileage on it. I must say, we were disappointed when you were unable to re-attach our Ford emblem on the tailgate. It seems amazing that it would require purchase of a whole new emblem to get the adhesive to get this fixed. I wouldn't think you'd want a Jim Click truck driving around town without an emblem. We fixed it ourselves. I can't blame this on the service person, it's a management problem.

Jose Palacios

May 5, 2015

I want to thank Patrick Finn for being helpful. Patrick keeps me informed about the work and recommendations, I may need. I also want to thank Frank the diesel technician that repaired my truck to it's perfect running order.

Kevin Shonk

May 5, 2015

Service was completes in a timely manner and I was kept informed of the progress.

Valued Customer Annetra Jean Geier

May 5, 2015

I have a 2011 Ford Flex that I purchased new from you. I have had multiple issues with it, but the service department is always very helpful and I am thankful I have the extended warranty and rental car coverage! I cannot remember the service advisors name, but the only complaint I have is that he was going to call me when the new headset for the DVD player came in and he never did. It has been well over a month I guess and I think he just forgot about me.

Donnie Corbin

May 5, 2015

Excellent service and excellent shuttle service and the personnel was great

W/M AZ

May 5, 2015

We had not intended to buy a car the day we looked at the vehicle that was advertised on line for the dealership. Our salesman was helpful in showing us the car, the deal had some delays, however did close late in the day. Installation of the optional equipment was also delayed and we have yet to complete that. It has taken over a week now and we still need to file for the rebate for mobility equipment from Ford?? which we have paid for. There were some issues with clock and date resets that needed attention after wheelchair lift was installed by outside vendor. We had to make yet another trip back to get that done as several attempts on Friday did not accomplish it. However, it was resolved Monday morning on the service lane. We also have a license plate screw issue and so will see how that is resolved on a service visit after our tags come.

Daniela Varela

May 4, 2015

Very friendly, from dealers to manegers as well. Willing to work with me and willing to try their hardest to get me exactly what i wanted. I felt like they really pushed to make me happy.

Julio Duran

May 4, 2015

My service advisor Pete Quezada is the reason I keep going to this dealership. He is awesome and has a great attitude.

Michael Mingus

May 4, 2015

Took a lot longer than promised. Had to wait six hours. Otherwise great work

George Taylor

May 1, 2015

Prince is a great service tech. He is friendly and very interested in any of my concerns.

Russuell Mercado

May 1, 2015

Awesome job with my car repair, fast, and easy and clean

Joshua Hardin

May 1, 2015

Peter Quezada is an excellent service advisor. Everyone at the dealership was friendly and helpful.

D Brown

May 1, 2015

I have had good service over the past over two years that I have owned my Ford Focus. Everything has been taken care of in a timely manner. There have only been a couple of minor issues with service (not returning calls about a headlight issue, incorrect tire health check) so it has been good.

Bernard Dahlstrom

Apr 30, 2015

I was kind of looking for the car to be washed, but that didn't happen.

David Horton

Apr 30, 2015

My tires took longer than expected to arriv, but the service adviser was very considerate and helpful.

Donald Freeman

Apr 30, 2015

Wonderful service... Bill was wonderful and not pushy

Penny Steele

Apr 29, 2015

F150 i bought service was good staff is always helpful..

Howard Brydges

Apr 28, 2015

Jim Peterson is an awesome service representative.

Rick Hornback

Apr 28, 2015

I had oil change and tire rotation and waited only 45 minutes to get truck back and get on the road. Chris, my service writer, was pleasant as always.

Penny Steele

Apr 28, 2015

I have F150 I had oil/filter changed every1 was very helpful..thk u

Jody Jensen

Apr 28, 2015

Pete Cates has went out of his way to help me with a few issues I have had with my MKC 2015. He had a car ready for me to use for 3 days while my car was being fixed. I appreciate it very much that he goes the extra mile for his customers. He is a great role model for his other service managers! Jody Jensen

Diana/Michelle Gasiewski

Apr 27, 2015

Don't really like the appointment process, twice I went there and I wasn't on the schedule

John Parker

Apr 27, 2015

I was not personally involved as I am deployed to Afghanistan but my wife said things went well...no issues and for that I rated you guys great as this was a headache that amounted to nothing. Thanks.

Ronald Seifert

Apr 27, 2015

Absolutely exceptional. Service representative was caring, understanding, and took care of my needs. The shuttle driver Aaron was the best. Very timely and prompt to insure I had time to and from my place of work. Your mechanics are very knowledgeable and do a great job. The whole experience was top notch. It was like a dream come true.

Charles Hampton

Apr 27, 2015

Service is good but it seems like with the warrantly we have it never covers anything. Our vehicle is older so we know that things will start to go wrong. We use be able to get a free wash, not sure what happened there but it would be nice.

Timothy Sprung

Apr 25, 2015

The sales person was very helpful alng with mgt. Staff in providing a vehicle that met my needs and with a price I could afford. I do feel that the sales person and management went the extra mile to make this a good experience for me and my wife. I definitely felt they dealt honestly and with integrity -- I would definitely deal with the again and have recommended them to friends.

Richard Wood

Apr 24, 2015

I was greeted as soon as I walk thru door,and unlike a doctors office where you sit and wait forever ; instead I was met by a service writer who took care of the car from start to finish. I was impressed with Simeon Cruz who called me 7:pm on wednesday to give me a status report on the repairs. WELL DONE!!

James Maloney

Apr 24, 2015

The only thing I can say is that they must be doing something right because the 2014 Ford F 150 that I bought is the 5th vehicle that I have purchased from Jim Click. The service that I have received on all of the vehicles has been excellent.

Jennifer Wild

Apr 24, 2015

Ford Fusion and the service was excellent. Everyone was friendly and courteous. We love our new ford and thanks to the staff we were able to understand our car a lot better.

Eugene Linderkamp

Apr 23, 2015

I purchased a 2014 Ford Transit Connect. The service was excellent. The staff was very helpful.

Bonnie Else

Apr 23, 2015

Staff very friendly and helpful! When I arrived, I was greeted warmly and my car repair was evaluated quickly. My car was taken immediately to see if the parts were available, they were. There was a short waiting time and the technician brought my car around, letting me know what repairs had been made. Great service in a timely fashion!

Dale Thompson

Apr 23, 2015

timely. friendly, & get 'er done............................................

John Clary

Apr 23, 2015

Service was great and fast. The staff is outstanding, Chris Carroll and Patrick Finn are the BEST. It is the only place I have work done on my F-150.Thank you,John Clary

Barbara Robinson

Apr 23, 2015

I purchased my Nissan Sentra from you in October of 2014 so brought it in under the 6 month warranty program to have the oil changed. Everyone at your site on 22nd. Street was helpful and friendly...and I was able to return home in an hours time, even though you were busy that day. Thank you.

Armando Campos

Apr 23, 2015

Took car in for an oil change, asked for a courtesy wash. Car was returned without courtesy wash done.

David Romo

Apr 23, 2015

Service was amazing as always. I would highly recommend.

Marilyn Warren

Apr 22, 2015

Everyone was very helpful and pleasant. No problems with my car - just needed an oil change.

Nicholas Reitz

Apr 21, 2015

I bought a 2015 Ford Mustang. The staff were very helpful. They were friendly, and not too pushy and made my purchasing experience easy.

Thomas Darby

Apr 20, 2015

Your people did well. I screwed up when I thought my floor pads were missing. There were there in plain sight but I was obviously thinking about the floor mats in the other car which are slightly different color from the carpet.Sorry about that.Tom Darby

Debora Scheib

Apr 20, 2015

Carlos was excellent - he kept me appraised of the status of the repair and explained the problem.

Charles Edwards

Apr 20, 2015

I the facility was amazing clean and staff was extremely friendly.

Juan Gonzales

Apr 19, 2015

EXELENT SERVICE, GOOD PRICES, AND SERVICE FOR LIFE IS ALL. I NEED.

Larry Humphrey

Apr 19, 2015

done in a timely manner, suggestions were made for service, but not pushed. Always a good service experience with the service dept. We appreciate it.

Lawrence Brown

Apr 18, 2015

i purchased a 2015 ford escape, and i'm very happy with the car so far.the service on wilmont was great, if i ever have a friend looking for a car i will tell them about the great service you get at jim click ford. and how the staff will somehow find a way to put you in a new car. great service.

Joseph Boger

Apr 18, 2015

Our sales person Bill Nichols was a tremendous help getting us into the car we absolutely love!

Rhonda Dawson

Apr 17, 2015

I purchased a Ford Escape and everyone, salesman, finance person, and the person I spoke with at the information desk, was beyond friendly and helpful. I have purchased other vehicles from this dealership, and I will definitely purchase future vehicles here, also.

Sandi King

Apr 16, 2015

My son and I were treated very well. Your shuttle service was very good. When we received the car back from service, I noticed the car was not washed, but your service personnel quickly took the car and had it washed. I was happy with the service.

Linda Stelljes

Apr 16, 2015

Raymond and Sophia were very pleasant and efficient. Made my experience much nicer than previous services.

James Lumpkin

Apr 15, 2015

Mark Dluehouse, Service Writer, was most helpfull, as alway

Aaron Alvarado

Apr 15, 2015

Bought 2015 Ford Escape.staff very helpful and process was streamlined. didn't have to go to DMV.financing was very fair. lowered the interest rate and help me get maintenance packages that I highly value.I look forward to working with them for years to come.

Bruce Hooper

Apr 15, 2015

Service Dept was fantastic and very helpful with all my needs will return for more service on both my vehicles

Edward Staten

Apr 15, 2015

Good Job. I will continue tro return to Jim Click for all my vehicled needs.

Jason

Apr 15, 2015

Everything was easy and convenient. I dropped it off in the morning and picked it up at the end of the day. The staff was great.

Helen Howard-jarrah

Apr 14, 2015

I continue to be impressed with the service at Jim Click Ford. While selecting my new Ford Escape, John Hernandez did everything in his power to find the perfect selection. My first requirement was leather seats, and then I chose the color of the Escape that I preferred. He was able to locate a Ford Escape that was above and beyond my expectations. I'm so thrilled to be the proud owner of a 2015 Ford Escape Titanium, (with all the bells and whistles). Sergio took care of the financing and met our expectation to where we were happy with the results. Jim Click's team of workers go above and beyond assisting the customer. This includes other people in the service area. Thank you for such a wonderful and pleasing experience. I just love my new Ford Escape!!! Helen Jarrah

Pam Reinke

Apr 14, 2015

Staff was very helpful explaining what they checked.

Frank Moody

Apr 10, 2015

Mr. Jimmy Johnson was very professional in appearance and provided excellent assistance in the selection of my choice. He showed me your vehicles from the golf tournament and explained the discount to me on the vehicles and plus other discounts your dealership and Ford provided. They looked great but not the right color selection. I selected the Bronze fire color and he made sure I got all discount and showed them to me and ensured I got a good trade-in on my truck. He made sure I was comfortable with the deal and offered to assistance during all phases of the purchase. It made the transaction relaxing and I believe I got a great deal.

Pieternella Vander Schoor

Apr 10, 2015

Staff is friendly, service was quick and kept us informed. I am only waiting on my service results/receipt in the mail now.I will truly be able to judge this vehicle after my next visit. My transmission is shifting rough at 4th-5th gear. Well see how warrantee and staff can and will help

Patrick Herron

Apr 9, 2015

Your staff did a great job in discovering the key that was ordered on my last visit was not the admin key it was supposed to be but I still have the same exact issue I came in with

Topazio Moreno

Apr 8, 2015

I purchased a 2015 for fusion and I love my new vehicle. The staff and service is awsome. Thanks Jim click ford

Mark Plante

Apr 7, 2015

Friendly ,knowledgable ,local,clean and organized,

Local customer

Apr 7, 2015

Everyone is friendly and courteous from the moment I am greeted on the Service Drive until I pick up my car after the service is completed. The Service Director is attentive and customer service oriented. He is always helpful when I have questions.

Neil Humphreys

Apr 7, 2015

fineI don't do testemonials or other statements I feel this part is a total waste of my time and if you continue to ask this type of open ended question I will not answer any more surveys.

Robert Behrens

Apr 7, 2015

We have always had a good experience in having our cars serviced at Jim Click Tucson. The staff was courteous, helpful, and fast to come out to begin our service process. We purchased an Escape.

Nicole Sabourin

Apr 7, 2015

Very polite and courteous. Felt vehicle was looked over throughly.

Cody Martin

Apr 7, 2015

We went in and bought a used Ford car that was in great condition. Up front, everything was great and my experience here was still pretty phenomenal. When we went in the back to discuss the extended warranties and extras, the information came a little fast and there was not a whole lot of time to process it internally. Other than that, our experience with Marcos was great and I look forward to talking to him and possibly buying another car from him in the future.

Cristina Johnson

Apr 6, 2015

I am always very pleased if I am being helped by MR PETE QUEZADA. He has been my advisor for many years on my 2005 FORD ESCAPE. Not only he is very professional and knowledgeable but he is also very kind and goes out of his way to help you with excellent service. Unfortunately I can not say the same of the woman that sits next to him. She is so rude and unfriendly. But Mr Quezada is the main reason I am so happy with the services. Thank you

Kathryn Siegfried

Apr 6, 2015

Jim Click Ford dealership on 22nd street is the best in town! Staff is very friendly and goes out of their way to welcome you. Kudos to Hank Dellos for selling the car to me! Kudos to Pete Cates for following up with me concerning a window issue. Kudos to Chris Carroll for reaching out and introducing me to the parts department. Great Facility!

Tim Rennie

Apr 5, 2015

Took my truck in for a lube, oil, filter and to give it a once over look for any other potential problems, along with an unknown wiring issue. Seven hours later I was back on the road. Thanks to Danny Hardy (Service Advisor) and friends who kept me in the loop as to the status of my vehicle and why it was taking so long. The wiring issue was tough to locate.Thanks again to all!Tim Rennie

Timothy Duffy

Apr 4, 2015

The staff is very friendly and helpful. The waiting area is very comfortable.

Vern

Apr 4, 2015

Service was fast and everyone was very helpful and nice.

Austin Cynecki

Apr 3, 2015

Bought a 2015 mustang gt. Easiest car buying process I've ever gone through. I was at the dealership 3-4 times before placing my order and every time the sales staff was friendly and helpful.

Brandon Williams

Apr 3, 2015

Awesome customer service. Saw me without an appt when the oil in my truck seriously needed to be change. Thank you Jim Click and to the mechanic who did a thorough inspection on my truck!!!!!

Maria Miller

Apr 3, 2015

i,m happy with your cervices.but would like to see a ramp by the unloading area.thank you L. miller

John Moseley

Apr 3, 2015

2015 Expedition. The purchase experience was as good as it gets. Every detail was accomplished to perfection. This allowed the new car purchase experience to be fun without the inherent element of distrust. I know that I got the fairest deal, the best car, and the future support and service that I need.

Frank Schoonover

Apr 2, 2015

I MADE AN APPOINTMENT FOR 8 AM. MY ADVISOR WAS READY TO RECEIVE MY TRUCK ON TIME AND KEPT ME ADVISED OF TIMING. I WAITED FOR THE REPLACEMENT OF THE ELECTRIC WINDOW MECHANISM AND WAS ABLE TO CHECK OUT IN ONLY 2 HOURS. IT WAS A REMARKABLE EXPERIENCE.

Teresa Godoy

Apr 2, 2015

The service was excellent! A short waiting period!

damckee

Apr 2, 2015

it went well. Jim Click is a great dealership. Never had a bad experience.

Paul Miller

Apr 2, 2015

My service advisor was very helpful, kept me informed of the status and made sure I was aware if there were any problems with my truck. Very efficient and helpful.

Annie Kim

Apr 1, 2015

Daniel was excellent- He was helpful, friendly and great customer service. The ladies at the cafe was great as well, they were very helpful and friendly....the cashier lady not so much. She wasn't so helpful and did the bare minimum. My car was washed, which made me forget about the 2 hr wait so that made up for it. Id definitely go here again....the only place Ive been to that has a cafe!!! Every dealership should do this!

Cesar Alarcon

Apr 1, 2015

We got out of the dealership very happy with our 2014 ford flex. Staff was excelent!! I will come back for my next purchase

Mark Nagore

Apr 1, 2015

Great job the MKX was done quickly not problems after I left. It was running great

Harold Koeppel

Apr 1, 2015

The staff was very helpful, my truck was taken in spite of no appointment. I was willing to have it determined that my Alternator was bad (I had just had the batteries checked) & come back to have the replacement installed. But the alternator was in stock & replaced while I waited. I think the whole process took less than 3 hours...

Patricia Kollar

Apr 1, 2015

Ever since I purchased my 2012 MKZ Hybrid in December 2011, I have religiously maintained the required service. It is always a pleasant experience to bring my car in for service. My service advisor always greets me with a smile, treats me with courtesy, and listens patiently as I go through my list of service needs. If I have to wait for the work to be done, my advisor keeps me informed as to how much longer it will be before my car is finished. If I cannot wait for the service to be completed, the courtesy shuttle is quickly available to take me home and later pick me up if needed. I am always completely satisfied with the service from my advisor and the Jim Click dealership.

Brett Francis

Mar 31, 2015

Mark my service advisor was great. He made me feel like I was the only customer on that day. When my part comes in they indicated I would receive a phone call. The dealership was clean inside and outside especially where the customers wait for their car. Once I received my car, it was clean inside and out. I am looking forward to my next visit.

Carmen Herberg

Mar 31, 2015

Everything went well. It was the first vehicle inspection and it was normal.

Michael Griffis

Mar 31, 2015

Staff was helpful and knowledgeable about hybrid technology and options available. Everyone was polite and not overly pushy. It was more like a consultation than a typical car buying experience which I appreciated.

Joel Maxwell

Mar 31, 2015

Work was done on time and I was very satisfied with the job done.

Judith Polheber

Mar 31, 2015

I was disappointed that you did not wash my car after all the service...Judith

Richard Anderson

Mar 31, 2015

Patrick Finn is a outstanding member on your team......

John Weeks

Mar 31, 2015

Pete Quezada was very courteous in dealing with the A/C repair on my 2005 Ford Ranger. He explained what needed to be done and the repair was completed within 24 hours. At this time there doesn't appear to be any problems with the repair.

Booker Myles

Mar 31, 2015

I have a 2013 Ford Fiesta. It was recalled last week. I scheduled an appt and was told it would take all day and that I couldn't get a rental. When I arrived,Ryan Lablue assured me that I wouldn't be there all day. He had me in and out in an hour and 10 minutes. I'm VERY pleased with my service and DEFINITELY PLEASED WITH RYAN.

John Cormier

Mar 31, 2015

I made my appointment on line, But the appointment did not go thru to the service department.. When I arrived to the quick lane 30 minutes early I was told that my appointment did not go thru, but they took my car in anyway and serviced it. I really appreciate them going the extra steps to service my car.. Again Thank You...

Gregory Briggs

Mar 30, 2015

Good people that work hard to make the numbers work.

Robert Bohner

Mar 30, 2015

truck runs great, its why I trust "Blue Oval" service

Christina Larkin

Mar 30, 2015

The entire process of purchasing my Nissan Rogue was amazing. My salesman was phenomenal! He went out of his way to work with me and my budget and got me an amazing vehicle that I never thought would be possible. Everyone I dealt with was friendly, helpful, and really cared about me and getting me the best car for my money. Simply Amazing!

Cathy Baeshore

Mar 27, 2015

Pedro Diaz was excellent. Hundai Santa Fe Sporte Turbo. I rarely have good experiences at dealerships, Pedro listened to what I wanted and communicated those to the manager. Erich, the manager, also handled everything professionally. I would definitely recommend this dealership based upon the service that I received.

Ryan Odeski

Mar 27, 2015

Hank Dellos was absolutely wonderful. It's because of him that I'll return to the dealership.

Dean Gekas

Mar 27, 2015

Chris did a great job explaining what was done to the truck and so far, so good!

Howard Hudson

Mar 26, 2015

Excellent service as always. This is the reason I'm a 4th generation Ford owners have never had a proble, with Ford service and will be a Ford owner the rest of my life

Matthew Mckenzie

Mar 25, 2015

I am a native Tucsonan and grew up near Broadway and Kolb.This is the 4th or 5th car I have bought at Jim Click with the help of Marsha and Ray Siegel. Ray and Marsha have always done a perfect job for me when purchasing, and have become friends with them over the years. Jim Click ford has always satisfied me with purchases and service and I will always return to Jim Click and Ray and Marsha for future purchases.

Heidi Stokes

Mar 25, 2015

It was great . Thank you . Fast and glad to hear my car is doing well. Also I've been on time with my car services.

Ronald Brown

Mar 25, 2015

I have always had a favorable experience when having my 2005 Aviator services at your store. In fact your excellent service is why I have purchased a new Lincoln MKX.

Jorge Hernandez

Mar 25, 2015

2010 ford f150 and after having the truck for a few months the change oil light came on. I called and got an appointment to have the oil changed. The staff were great and fast. They even washed my truck efore giving it back to me. Thanks for the wonderful service

James Hinkle

Mar 25, 2015

I always get great sales and service from Jim Click Ford. Glenn Friedlander handled our sale perfectly when we made our purchase, and Jim Peterson is the best Service Advisor I've ever dealt with.

Tonya

Mar 25, 2015

On a prior visit for "maintenance for life" service to my car they had mentioned that my car had a cracked motor mount, I asked the customer service person that checked me in for this service visit to ask the tech to note which mount or mounts needed replacing, but this time it was checked as "green" on my report sheet as if there was no problem with them. Which tech made the error? Was it the previous one who initially noted there was a problem or the most recent one who said there was no problem? Otherwise I have no complaints service person was fine and the salesman who bumped into me while I was walking around through the used cars for sale section while I was waiting on my car to be serviced was not pushy or annoying when I told him I was just "killing time" while my car was serviced. I like that because I don't want salespeople to try to push me to trade my car in when I am there for maintenance. I am very happy with the quality of service and the car that I bought with the help of Glenn F. there at the 22nd St. Ford dealership back in 2011 so I hope to keep it until I wear it out. Thank you.

Robin Miller

Mar 25, 2015

Chris Schrell is and has always been a great pleasure to work with, she is extremely knowledgeable in her business. Chris will do what ever it takes to make you happy within her powers.

Stephanie Spargo

Mar 25, 2015

My service guy, Pete, is very friendly and professional. Thank you.

Steven Schmitz

Mar 24, 2015

I have been coming to this location since I purchased my truck in 2010. I have never had such a good experience with my service advisor. Danny Harding was outstanding with his customer service. He should teach others how to follow-up and follow-through with their job as a service advisor. Good Job Jim Click for hiring him.

Karen Baehr

Mar 24, 2015

The service appointment was easy to make. My service consultant, Patrick Dunn is excellent and very informative.Thank youKaren Baehr

Jean Cary

Mar 24, 2015

It is always a pleasure to have work done on my truck at your dealership! I was there for almost four hours, my choice, but a bit chilly after awhile while you are sitting and waiting! Otherwise all went well for my 30,000 mile checkup. Prince, kept me informed as to the progress of the work done. Glad to hear that you are washing vehicles before they are serviced as that is when they could scratch your vehicle if it is dirty. I always wash mine before I bring my truck in. A great business. I will buy another vehicle from Jim Click if I ever buy another! Thanks, Jean Cary

Steven Goldberg

Mar 23, 2015

Lincoln MKX ServiceGreat experience - staff always friendlyPete cates is awesome!