Used Cars for Sale at Jaguar Land Rover of West Columbia in Clarksville, MD

Paul

Sep 28, 2014

Chris in the service department was very professional and quite attentive. He got me into the garage immediately and he notified me as soon as it was ready. The technician seemed highly capable and knowledgeable. I am very confident getting my Land Rover serviced at Jim Coleman where I purchased the vehicle. What a relief. Oh, I almost forgot to mention that I very much appreciated having a loaner car. The whole experience was made as painless as possible. I only wish that my buying experience was half as painless.

Joel

Sep 27, 2014

I had Lisa as a service manager. She was great. Replacement of the prior service managers was a welcome change. Good job with hiring the new ones.

Richard

Sep 22, 2014

Chris got me in for sevice on the day that I wanted with a loaner car. i am very satisfied with Jim Coleman service.

George

Sep 14, 2014

LISA, IN SERVICE, WAS PROFESSIONAL, DETAILED, COMMUNICATED WELL THROUGHOUT THE PROCESS. AND SHE HAD EXCELLENT FOLLOW-THROUGH ON ALL ITEMS BIG AND SMALL. I LIVE IN VA AND DRIVE TO YOU IN MD. IT'S WORTH THE DRIVE BECAUSE THE QUALITY OF SERVICE AND INTEGRITY OF THE RELATIONSHIP IS AMAZING.

Eric

Aug 21, 2014

I was looking for a specific range rover that is hard to find. Adrian was able to work with another dealer to trade range rovers that were just about to go on the assembly line. I was able to get all the features I wanted.

JMCJR

Aug 17, 2014

First time I've purchased a vehicle from West Columbia Jaguar and the experience was very gratifying. Salesman was great ,easy to talk to , easy to deal with . The finance dept . worked a number of angles to get me the best deal for the car I wanted. I would definitely refer my friends and family to this dealer.

Brett

Aug 11, 2014

Working with michael was nothing short of spectacular. He answered any and all questions I had about the vehicle, financing, etc. and was a pleasure to do business with. I will recommend not only jim coleman but also micheal for his extraordinary services. Thanks again

Frederick

Jul 21, 2014

Your service representative was friendly and efficient. The loaner car was waiting when I arrived. The service was performed quickly and was very thorough. The car was spotless when I picked it up.

Andrew S

Jul 17, 2014

I purchased a new 2014 Range Rover Evoque in May. Before making the purchase I did a lot of research online and narrowed down the specific car and options for which I was looking. I then contacted nearly 30 Land Rover dealerships from Virginia to New York. because I was willing to drive if it meant getting the best price. Not only was Jerry Cave at West Columbia the very first to get back to me on my initial inquiry, he was also eager to find me the car I would want. As I mentioned, I was very picky on the options I needed but this was no problem for Jerry at all. Even though they did not have the specific car on the lot, he was able to quickly locate it at another dealership and place it on hold for me while we worked out the price. Other dealers wasted time trying to persuade me to buy from their inventory while Jerry was interested in selling me the car that would make me happy. Even better, I was able to handle all of the negotiations over the phone and email, so I never had to make wasted trips to the dealer. Jerry responded to every inquiry, going so far as to send me pictures of window stickers so that I could verify included options. Once we had a deal, I finally drove over to the dealership and it was just a matter of paperwork. The entire process was remarkably easy. "But," you might say, "that all sounds fairly straight forward. You negotiated a price and paid for a car and they sold it to you, surely that is the baseline expectation. Is that really worth five stars?" And I agree, that should be the very least a dealer will do. But the reason West Columbia gets five stars from me is because of the extra care they showed in making me happy. When there was an unfortunate delay in shipping my car from the other dealership (due to no fault of West Columbia), Jerry and Chris Smith went above and beyond to make sure I was taken care of and to leave me a very satisfied customer. Do your research (you're already online and reading this, so good start!). And when you know what you want, I trust Jerry, Chris, and West Columbia to find a way to make it happen. P.S. The Evoque is wonderful, of course. But this is a review of the dealer, and anyway of course the Evoque is great! Just look at it!

Androo

Jul 16, 2014

I purchased a new 2014 Range Rover Evoque in May.I had never purchased a luxury car before, but once I saw the Evoque, I knew it was my next car. Before I even contacted a dealer, I did a lot of research online and narrowed down the specific options for which I was looking. I then contacted nearly 30 Land Rover dealerships from Virginia to New York. because I was willing to drive if it meant getting the best price.Not only was Jerry Cave at West Columbia the very first to get back to me on my initial inquiry, he was also eager to find me the car I would want. As I mentioned, I was very picky on the options I needed but this was no problem for Jerry at all. Even though they did not have the specific car on the lot, he was able to quickly locate it at another dealership and place it on hold for me while we worked out the price. Other dealers wasted time trying to persuade me to buy from their inventory while Jerry was interested in selling me the car that would make me happy. Even better, I was able to handle all of the negotiations over the phone and email, so I never had to make wasted trips to the dealer. Jerry responded to every inquiry, going so far as to send me pictures of window stickers so that I could verify included options. Once we had a deal, I finally drove over to the dealership and it was just a matter of paperwork. The entire process was remarkably easy. When there was an unfortunate delay in shipping my car from the other dealership (due to no fault of West Columbia), Jerry and Chris Smith went above and beyond to make sure I was taken care of and to leave me a very satisfied customer.P.S. The Evoque is wonderful, of course. But this is a review of the dealer, and anyway of course the Evoque is great! Just look at it!

Rodney J

Jul 15, 2014

The service team at jim colemen landrover did a great job on my truck from top to bottom .

Debra

Jul 5, 2014

This is my families 4th vehicle purchase from Jaguar West Columbia,. The vehicles are great of course, but what brings us back, time and time again, is the great service we've received from everyone in the sales, finance and service departments. This last experience with Gary Pridgeon, was exceptional!! Not only was he knowledgeable on the car I was thinking about purchasing, but he answered every question and swayed every doubt my fiance had, which made this sale possible!(happy wife, happy life:-)) He made sure every detail regarding this sale, was properly addressed and every request I had was to my satisfaction. I could not have made a better choice in car and sales as I did with Gary and Jaguar West Columbia!!

Amy

Jun 26, 2014

The General Manager, Chris Smith was really helpful and I had a very nice experience. Will definitely make the drive past the Rockville Land Rover place because of how they treated me as a woman.

Anshuman

Jun 22, 2014

The service at Land Rover was excellent. They were very friendly and timely with my service request. It was nice to experience great customer service at this location after my first land rover purchase since I had not received it at the location I purchased it at (Albany, NY); which left me very frustrated and disappointed with their service and attitude. If you can let Land Rover know that the Albany, NY location deserves a poor rating on my behalf, please do. I will NOT be going back to them. I have family near your location so whenever I visit them, I'll be coming to you guys for my servicing for sure. Thank you again for the wonderful service. :)

Jentry

Jun 17, 2014

The thing that impressed me the most, was that I was able to set an appt. the same day I called.

Susan

Jun 17, 2014

Chris Arillo was very knowledgeable and helpful when I called with my problem. Service was quick and efficient. AND since you now suppy a Jag as my "loaner" car, I'll be returning for all my service needs.

Nola

Jun 11, 2014

phenomenal car. very nice people throughout the entire dealership

Gary

Jun 11, 2014

It was a pleasure to deal with everyone at the dealership. The people that I dealt with were professional, courteous, knowledgeable, and people that made my purchase experience exceptional.

lambman21042

Jun 5, 2014

It was my first time dealing with Chris Arillo and he made me feel like he had been my service advisor since I purchased my car. Very helpful and professional and took care of me perfectly. Jerry Hendy as always made sure my vehicle was in perfect running order when I picked it up and informed me of any and all future maintenance needs, I would only trust the service on my Jaguars to Jim Coleman Jaguar Land Rover. Thanks so much!

Nancybethesda

Jun 5, 2014

This dealership is fabulous in customer service and followup, especially Chris Smith.

djean5150

Jun 1, 2014

I purchased my very first Jaguar in March. My buying experience with Chris Smith and Steve Kenly was very professional and stress-free. My sales guide Wills knowledge of the Jaguar XF was very informative and he helped me set up my phone and other customized items in the car, like the seat position and steering wheel position. Another sales guide Mike informed me about Jaguars free roadside assistance and I saved money by cancelling my AAA membership. My budget loved that! I LOVE driving my Jaguar XF every day; the car is quite good looking especially my color - sapphire blue, and I do notice a lot of people looking at it. I am very happy with this car! My experience with Jaguar Land Rover West Columbia was a pleasant one and I will continue to deal with them in the future.

Fluffyamygirl

May 30, 2014

Gary P was so professional and just a great guy to buy a car from. My Evoque is awesome! Thank you Gary .

Chrisamysmith

May 29, 2014

Bought my epoque from Gary P. He is a super nice man and I had a wonderful experience. I don't normally like buying cars, but Gary made it a really pleasurable experience. Everyone was very nice.

jamschwa

May 29, 2014

I recently purchased a certified pre owned LR here and had a great experience. I worked with Will Tate who was exceptional at explaining what was covered in the warranty and what wasnt. I work till 6:30pm and therefore wasn't able to get to the dealership till 7pm. By the time the deal was complete I drove off in my new car at 10:30pm. Despite the late hours, the GM and other sales guy stayed until everything was complete. I got more than a fair price on my trade in and was very happy with the price of the car I bought. Will Tate followed up a few days later to see if I had any questions and if there was anything else I needed help with. This is the second car I bought in the past 10 months and wish I would have come here first. Definitely would recommend to friends and family.

Jim

May 29, 2014

Will Tate is the best! I recently purchased a pre owned LR and have nothing but great things to say about this dealership, the staff, and my experience. I will definitely buy through them again.

Pville Mom

May 29, 2014

I bought a Jeep 4 door Wrangler from Jim Coleman Land Rover. Everyone at the dealership was so nice. I never felt pressured or rushed to make a decision. I would highly recommend this dealership. They have a great selection of vehicles and are willing to buy one if they don't have it on their lot.

Jaglady21045

May 14, 2014

These guys are great. I have done 3 deals with Gary and Jason over the past year and a half. They have got me a good finance deal and a good trade value every time. My family has bought a used BMW, Mercedes and certified jaguar from them.

Jaglady21045

Mar 18, 2014

These guys are great. I have done 3 deals with Gary and Jason over the past year and a half. They have got me a good finance deal and a good trade value every time. My family has bought a used BMW, Mercedes and certified jaguar from them.

AE

Feb 28, 2014

Run away fast before you buy anything at this place! It started out as a nice experience when purchasing and trading in my cars but it quickly turn into the worst nightmare! I traded two cars with what I thought was a good deal but the financial people kept trying to railroad me in to buying worthless extra warranties in which I had to emphatically say No!!! before they would quit. It took them several hours to finish the process. Far too long for anyone and they did not completly detail the car. I was told to bring it back and when I did, the saleperson wasn't there so I had to leave the car. When I picked it up nothing was done to except that they turned off the service light that came on indicating that I needed service. The service center is the worst! I literally waited all day for my car to be serviced and the service person lied about what needed to be done and the cost. When I returned he jacked up the price claiming that this is the price he told me and got nasty when I told him it wasn't what he said. My car was there starting at 8:00 a.m. in the morning and when I called to check around 3:00 pm, no one answered the phone so I drove down to pick it up around 5:00pm and it still wasn't ready. At 6:00 pm it was sitting at the end of the wash line. Ridiculous! I took the car at that point and left. Redundant services were done without my approval and the simplest things weren't like topping off fluids. Beware! Steer clear of these vultures. They are nothing but crooks.

owner of jags for 30 yrs

Feb 25, 2014

They must have had a change in the service dept. now unorgan ized, n0 respect for a guy who has bought/leased 6 cars thru them. Interminable waits. blah, blah, blah, blah. Taking my new car business elsewhere.

CWCOLES45

Jan 10, 2014

BOUGH A USED LEXUS LS460 ,EVERYTHING I WAS TOLD WAS A LIE,I WAS TOLD I WOULD GET A CALL BACK ABOT A SECOND KEY BECAUSE THE SALES MANAGER THAT TRADED IT IN PROBABLY HAD IT,I CALLED AND LEFT MANY MESSAGES DIDNT GET ONE CALL BACK. I WAS DUMB AND DID A CARFAX REPORT MONTHS LATER AFTER STARTED HAVING PROBLEMS ,THIS CAR WAS BOUGHT AND SOLD IN FLORIDA TWO TIMES SO THAT SDALES MANAGER HAD A HELL OF A COMMUTE AND SOLD IT TO HIMSELF BECASE I WAS TOLD HE WAS THE ONE AND ONLY OWNER.ive had the car a year now and now the paint is pealing because its been in a accident and cheap paint was used and is starting to peal.Ive bought many cars and this is the first time i got ripped and boy did i get ripped..First oil change after 4 months was told the car had major oil leak ..I feel like i went to a junk lot wth a major BRAND NAME ASSOCIATED/

gotme

Jan 9, 2014

Bought Lexus from this place ,what a mistake first i was lied to and told the sales manager traded the car in ,did a carfax report after all my issues wasnt the truth car was transfered up from florida and had two owners, I was told i would get a call about a second key ,called about 15 times and left messages had my money so no need to call back. I guess,I had the car a year now im noticing paint pealing in the front car was in a major accident and whomever painted it used really cheap paint that looked good but was temporary.I guess it was my fault for not having the car checked,I would never buy anything from this dealer again,by far the worst buying experience Ive ever had ,they give a used car experience a bad name..BUYER BEWARE TRUST ME..I forgot to also include the car had a major oil leak realized that after 4 months went to get my first oil change and there was no oil in the car.I should have went on 29 and let my 35 k go up in the air same thing didnt anything for my money but problems.

jason p.

Nov 24, 2013

Service dept fail. Recommend hiring competent people. I've seen the same people come and go in the service department. They obviously have no training. It's takes them too long to diagnose vehicles. They look dazed and confused. Recommend hiring people with experience.

jreed21044

Oct 5, 2013

I just purchased a 2010 RR Sport from these guys. They had a good enough selection and good prices. They worked with me and matched Carmax's appraisal of my trade in (though this too a little bit of back and forth). Overall I'd give them an "A". I think the purchase process could be a little bit quicker but all said, I knew which car I wanted when I arrived, and I was in and out in about 3 hours.

SUMIT

Aug 20, 2013

I WENT TO THIS DEALER SHIP ON THE 14TH OF THIS MONTH AT 5:45 PM. I INTENTION WAS TO PURCHASE A NEW RANGE ROVER. I WAS THERE WITH MY TWO KIDS. WE WERE WALKING AROUND AND LOOKING AT CARS AT DISPLAY. WHOEVER WAS WORKING THERE DIDNT CARE TO ASSIST OR ASK IF WE NEEDED HELP. IT WAS LIKE IF WE DIDNT EVEN MATTER. THEY KEPT ON WALKING AROUND AS. VERY DISAPPOINTED, WILL NEVER GO THERE AGIAN AND I LIVE 6 MILES AWAY.

HalukKantar

Jun 11, 2013

Arrogant jerks. I was going to buy my RR Sport from them in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville and bought one the week later. I then took it to Jim Coleman for some service work and they totally missed the idea of customer service. The first thing they ask you is where did you buy the car. Does this really matter? It new, its under warranty. Jerks all the way around from the service guys to the GM who just sits in his office and acts like he a job to do when in fact no none is on the dealership. No one is even in the service department. Drive the extra 30 minutes to Rockville or Annapolis and get what you deserve from a better dealership.

Service Department and GM

Jun 11, 2013

Arrogant jerks. I was going to buy my RR Sport from them in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville and bought one the week later. I then took it to Jim Coleman for some service work and they totally missed the idea of customer service. The first thing they ask you is where did you buy the car. Does this really matter? It new, its under warranty. Jerks all the way around from the service guys to the GM who just sits in his office and acts like he a job to do when in fact no none is on the dealership. No one is even in the service department. Drive the extra 30 minutes to Rockville or Annapolis and get what you deserve from a better dealership.

Darrenwolff

Apr 2, 2013

Great experience. Not your typical dealer. I traveled a long distance based on their word about the car and they were truthful and a sale was made and I am glad I found them. Good people.

Andrew

Apr 12, 2012

My experience at your dealership was excellent the people were great, the service was beyond repor I will always go to Jim Colman land rover jaguar for all my cars.

Range Man

Apr 12, 2012

It was really easy and comforting when I was purchasing my vehicle at Jim Coleman Landrover\Jaguar. The salesman were very nice and helpful with the sale and I was very satisfied with the service I was provided with.

Sports Car Enthusiast

Mar 29, 2012

I purchased a Land Rover Sport and found the staff to be outstanding. I hate buying a car but they made the whole process easy. I also had the same experience with the service department when I added running boards and roof rails to my car. I highly recommend this dealership

GMehta

Mar 5, 2012

Avoid them like the plague! they will take your money and never, ever, pay any attention to you as a customer!

im4bama

Feb 25, 2011

Got a good price on a new car purchase. Easy to deal with. Very direct in approach. Had a couple of issues delivery of the vehicle but they "stepped up" and resolved all the problems. Not every transcation is flawless and the character of the dealer shined through in their willingess to correct any problems.

Torched02

Feb 12, 2011

I have purchased two RR sports from this dealership and have had a very positive experience on both occasions. General Manager Chris, sales Manager Steve, my sales person Gary all went out of their way to ensure my satisfaction. I had a small mechanical issue with my second RR Sport that I bought, and the team at Jim Coleman went out of their way to make sure that I was not inconvenienced while my car was in the shop. Each time that I bring my car in for service, I have a complimentary rental car waiting for me and I am on my way. These guys really know that it is service and people that keep customers satisfied and coming back to the dealership. I would buy my next Land Rover vehicle from Jim Coleman of West Columbia, absolutely!

maryonetwenty

Jul 5, 2010

I went to the Jaguar dealer in Clarksville and worked with Joshua and he was very helpful in my buying experience. He knew more about the car then the previous sales person I worked with at another dealership. In addition to all of that he was friendly courteous and gave me a great deal on my new car. Thank You Joshua!

JSGeo

Jun 16, 2010

A recent morning, I had to make an unplanned visit to dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech determined battery was likely cause of problem and installed a new one. I was in/out in about an hour....which included unpacking and repacking a very full trunk! Willingness to help in an ''emergency'' situation was outstanding. Tech was careful with all that he took out of trunk (I re-packed it) and he explained how battery was the problem. Previous visits to this dealer for routine service have also been pleasant. I'll continue to bring my business to them....and recommend them to others.

nsd10300

May 31, 2010

My experience with the staff at Jim Coleman Land Rover was actually pleasant and stress free. Not something one can say when purchasing a car. I don't like going to dealerships and I don't like talking to salesman. The initial contact which was the receptionist (unfortunately I forgot her name)was very pleasant and professional. She directed my call to Artie (salesman)who was professional, attentive and friendly. During my visit, I was asked by at least 3-4 other people in the dealership if I was being helped. After we came to terms with a proce,the rest of the process went like clock work. Jeanne and Jeff processed the necessary paperwork sent me on my way. Customer service is not always measured by what you see. It is the things that are done when the customer is not there. There was an issue with the vehicle mirrors that had to be fixed before I would agree to terms. This was Saturday night and service is gone. Steve and Artie promised me they would make arrangement to have this done at their Infiniti dealership the following week. There was nothing written just a handshake. They made the arrangements and that is where I met Dennis who provided me with great service with fitting me in and fixing the problem. Friendliness is something that cannot always be taught. The staff at Jim Coleman I believe is genuinely friendly. Everyone I encountered was professional and eagar to help. Artie, who I spent the majority of time with made the process very comfortable and stress free. He is one salesman that I would talk to when I want to buy another car.