Used Cars for Sale at Hyundai of Cool Springs in Franklin, TN

gainamead2

Nov 10, 2016

I was being blessed with a new car by my dying grandfather, and Oscar was willing to help. He took a very hard life situation, and a very sad moment, and turned it into a pleasant experience. Thank you Oscar for your professionalism, your sympathy, and your willingness to go the extra mile to make sure that everything I wanted in a brand new car was delivered promptly. With Oscar's help, I found the perfect car; yet I wanted a different color; he promptly called the sister dealerships and found a car that would suit my color and needs. The car was delivered within days and Oscar took the time to explain every fine detail about the car. I have never had a car buying experience quite like this, and I am so thrilled with the outcome. We will definitely be back.

Big New York

Nov 10, 2016

I only worked with this team of professionals and family for a short time but they are truly missed! Frank and his team were always doing all they could do for there clients, not one deal was only about the profit, they wanted there clients to be happy! Hyundai of Cool Springs is where you need to buy your future cars!

CatanPlayer

Nov 9, 2016

Our only disappointment was that we had to wait several days to get our car after purchase, with little communication on the status during that waiting period. Our salesman, Corey, is very knowledgeable and friendly. We felt he was honest and trustworthy.

chrismorse0

Nov 3, 2016

Overall experience was Exceptional. I've bought over 100 cars in my life time, and Cool Springs Hyundai is probably the best dealership I have worked with.

First Time Hyundai new car buyer

Nov 2, 2016

Its over one day still no response after email sent, salesman communication skill needs to improve. I didn't encounter friendly Customer service with this gentleman.

Peggy

Nov 1, 2016

Oscar was a very nice guy and a good salesman. He put me in the car that was just right for me. Would highly recommend him.

alexcasa

Nov 1, 2016

Very pleased. Loved my last Santa Fe and after some repair and maintenance and over 100,000 miles decided to lease a new Santa Fe. Thank You

Stephanie Skok

Nov 1, 2016

Oscar - Oscar - Oscar!!!!! I was being blessed with a new car by my dying grandfather. Oscar meet me in the parking lot with a smile and a sense of understanding on his face! I kinda knew what I was looking for in a car, and Oscar was so patient and kind as we toured the lot looking for "the right" Sonata. When I explained the situation behind the new car, Oscar was completely understanding and very sympathetic. The customer experience was outstanding. I never felt pressured. When I finally found the right car, I requested a different color. Oscar went above and beyond and found the car at another sister car lot and had it delivered to Cool Springs. When I picked up the car - Oscar set with me in the car and explained every detail, every feature, programmed my phone to the car, etc. I have NEVER EVER had a car experience like this - I am humbled and will definitely be back. Thank you for taking the time to understand a very difficult situation and to put a smile on our faces at an extremely difficult time in life.

jonathanjohnson42

Oct 28, 2016

Hyundai of Cool Springs is the most efficient and professional dealership I have ever worked with. They were very informed on their vehicles and listened to my needs as a customer. Once they found me the exact vehicle I was looking for they were incredibly professional and amicable to finding the best deal for both parties possible. I can't say enough about how great an experience it was.

Connie

Oct 25, 2016

Pleased with the professional and courteous service we received yesterday. We were in a bind on a Sunday evening, by discovering my daughter's car had no working brake lights. We tried to replace the bulbs and fuse ourselves that night, but they still would not work. We called Hyundai of Cool Springs on Monday morning and brought the car in with no appointment. The service dept was very busy and had a full load that day. I explained my daughter was having to drive back to college that day, and we would need the car back whether it was fixed or not, but would appreciate anything they could do to see what the problem was quickly. Three hours later, they called and had found the brake switch was bad, replaced the switch and bulbs and got her on the road at lunchtime. She made it back to her college before dark, in a working, safe vehicle, which alleviated a lot of stress on her parents! Can't thank Mike Pierce and Eric Warner enough for helping us out in a precarious situation, so quickly.

asutracy

Oct 21, 2016

Second time buying a car from this dealership. Great staff and excellent service from everyone. I will be with this dealership for a long time. Very happy with my New Santa Fe!

pgeisen0

Oct 15, 2016

Very pleased with way we were treated on test drive. Came back several months later to purchase because of treatment and test drive. Do not like taking a survey that requires comments, especially more than 25 words....

daneidem

Oct 12, 2016

My wife and I love this dealership and our Hyundais. We will continue to come back for our service and future new vehicle needs. Thanks to Frank and his crew for another great car buying experience!

markbest130

Oct 12, 2016

Easy transaction with no hidden expectations. Thanks for a very pleasant, no pressure car buying experience. We'll definitely put you all on the list for another purchase when the time comes.

Rbarker10

Oct 10, 2016

Hyundai Cool Springs service always takes care of me. Their answer is always yes. They're always willing to take care of me& my car needs. I live over 30miles from them& i choose their service center over any other

thenrytn

Oct 5, 2016

Every employee that we worked with was very helpful and courteous, as well as knowledgeable. Your knowledge of the Extended Warranty and the cost of it really helped us make our final decision.

m4mohitarora

Oct 4, 2016

Mr. Oscar was very professional, patient and friendly. He answered all our questions to our satisfaction. No games on the price and we straight away accepted the price as I think it was a great deal offered. It was a car buying experience I have never experienced at any other dealership. I will certainly come back to the dealership whenever I'm ready to buy my next car.

Tn couple

Sep 30, 2016

Oscar , was terrible to work with , didn't speak English good... had a deal on a Toyota with him and frank the GM/ owner.. said that he work make the repairs on the SUV and that I could pick the vehicle up the next afternoon, we departed the lot at 7:30 and told them I would call the next morning to check on the repair. Call at 9am was told it was just sold .. and very rudely told by oscar.. call frank and he never responded or return my calls ..

vmmickelsen

Sep 27, 2016

I am very pleased with the experience that my wife and I had buying our first Hyundai. This is how car buying should be, no pressure, very friendly staff and we were able to take the time that made us feel the most comfortable with our purchase. Oscar is a great guy and knows what he is doing. We love the car, my wife is thrilled! Thank you!

stezell2

Sep 17, 2016

We were looking at either a Hyundai or a Mazda. Was not impressed with the experience at Mazda since they wanted us to purchase a more expensive car in order to give us more for our trade. Hyundai was straight forward and the our trade amount was not dependent upon how much we spent. Hyundai has some many standard safety options on their vehicles, whereas other manufacturers require the consumer to buy the highest model for amenities and features. We worked with Matt and and he a very professional salesman and very accommodating. Mark also helped and we also had a pleasant experience with him.

lkwalters

Sep 13, 2016

Great customer service and professionalism from these gentlemen. Cory really added to my decision making experience. He was highly knowledgeable about the car and Hyundai dealership. Good employee to keep within the ranks!!!!

Rachel C.

Sep 12, 2016

Every time I've had to come get my car serviced at Hyundai of Cool Springs, the service department and staff have been friendly, professional, efficient, and hospitable. I've been extremely pleased with every visit. The staff is sure to explain everything that needed to be done, and they always wash and vacuum my car- complimentary. While I'm in the waiting room, there is always an employee checking in with the customers to see if there is anything they can grab for us. I look forward to coming back for all my car services!

courtneyeckstein

Sep 10, 2016

Oscar was great!! Very funny and personable! Usually dealerships are extremely pushy and you feel overwelmed but it really felt like a family environment. I forgot the accountants name but he was hilarious too!

KAY AND RAY

Sep 8, 2016

I don't even like salesmen but Oscar was totally different. He proved to be a pleasure to deal with and treated us very personable. would go back in a heart beat to deal with him.

irishflip123

Sep 8, 2016

My experience at hyndai of cool springs was professional and efficient. We viewed only cars I wanted and price matched them. The test drive helped. I'm glad I got exactly the vehicle I wanted.

jhmoon

Sep 8, 2016

I was very satisfied with staffs of dealership. I will recommend this dealership to my friend if they want to buy new car. Thank you Oscar.

jmeyer50

Sep 8, 2016

Friendly & knowledgeable sales staff. Cory went out of his way to get me what I was looking for at the price I wanted to pay!

2016HyundaiReviewer

Sep 8, 2016

Oscar Benavides' sales style of offering a fair price immediately was very much appreciated. Although I negotiate contracts for a living I do not wish to negotiate for hours when buying a car and a fair profit margin to the dealership and manufacturer is understandable. Additionally, he listed to our needs/wants and steered us to the right options package. Mark Salvino made the finance experience painless, which I cannot say occurs at other dealerships. He presented the add-on services without any pressure, which was greatly appreciated, and explained the benefits of each package. Overall it was one of the best car purchasing experiences I have ever had.

jackieqb08

Sep 8, 2016

I love my car! I will return for my next vehicle and recommend this location to others. The staff was very patient with me and my wants and needs in price

Chevyfun

Sep 4, 2016

I had a great experience. I'm not one who likes to shop for cars because of the mystery behind the price of a car I think Oscar Benavides did a great job to di-mystified the process. Thank you.

bcostain24

Sep 1, 2016

This Accent is our 3rd Hyundai purchase. The other 2 were Elantras. Obviously I have a preference for Hyundai craftmanship and design. Great value. I like the sensitive little extras that are added. Others appreciate Hyundai as well indicated by the number being seen on roadways. I like this dealership. Representatives there are professional, friendly, caring, trustworthy, and helpful. Also, the sales staff have provided fair pricing for our purchases. Feels like family. Thank you Hyundai for your all round thoughtfulness, which I think goes beyond "good marketing". I'm a happy, loyal Hyundai customer and Cool Springs Hyundai is my dealership. Best regards and keep up the good work!

Randy S.

Sep 1, 2016

5.0 star rating 9/1/2016We purchased a brand new top-of-the line Equus on August 23rd, which was our third new car purchased from Hyundai of Cool Springs. Why do we keep coming back? Because of the sales staff, service advisers, and everyone else. The way they treat their customers is unlike any other dealer I've ever dealt with, and I'm nearly 60 years old! It all starts with the "I want your business now and in the future" credo of the General Manager Frank, and he's proven it to me over and over again, and that filters down to everyone else there. The two salesman we dealt with, Craig and Grant, were exceptional, and when the Sales Manager Jason stepped in at Frank's request, it got even better! No pressure, just a friendly "we want you to be happy and get what you want" (we were debating which model to get, a Genesis or the Equus). We got another exceptional deal with no negotiation whatsoever. The deal was written up, and the finance guy Mark (super nice!), who we've dealt with before, got us in and out quickly (we paid cash), and the car is the nicest we've ever owned(and driven or ridden in for that matter)! It's great to know that the most expensive car we've ever bought will be serviced by their top-notch service department, who have proven themselves repeatedly with their work on our other two Hyundais over the last three+ years. Appointments are made and kept, and they've always done it right the first time. As a former "Nissan guy", I can now say I'm a "Hyundai guy"... but to be more accurate, a "Hyundai of Cool Springs guy". I'd recommend them to anyone without hesitation.

Marsha Robinson

Aug 31, 2016

Oscar was a very different kind of salesman. I went expecting to be pressured and coerced into purchasing a car from him. NOT what happened at all! He showed me what he had that was in my price range. He didn't try to talk me into a new car or a car that I could not afford. He explained everything perfectly! I left there knowing exactly what I had purchased, at what price and what was included in the deal. It was also a very speedy process. Financing was a breeze too! Again, everything was explained in great detail. Keep up the good work! I will definitely refer all my friends.

shannon

Aug 30, 2016

Josh was so incredibly helpful with our family while we were trying to decide which make/model of suv we wanted. We loved the santa fe, but it just didnt suit our needs with three small children. Even though we didn't get a hyundai, Josh went above and beyond to help us and allowed us to take the santa fe home to see if it would fit our needs. Such a great experience!

kaitiemcdonald

Aug 25, 2016

My experience was great. Josh approached my father and I right when we walked in. He listened to what we were interested in and showed us some various options. He was informative and took the time to help me get my car set up.

Rich47

Aug 18, 2016

James Falcone was my contact service representative this morning, whenever i brought my car in to have it serviced. Besides changing the oil and filter, I was experiencing a windshield washer fluid leak. They took us to the nearby mall while our car was being serviced. James called and said that we needed to change a couple of filters and gave the the price, which I said ok. When we got back to the dealership, our car was ready and had also been washed, which is a nice touch. They had found the leakage problem and also gave me some information on my tires, that was requested. James was very good and this was a good experience.

arbo12

Aug 16, 2016

Great experience. Oscar did it all. He answered all our questions and explained features. Finance manager was professional and offered extended warranty, which we purchased.

Wayne tuel

Aug 13, 2016

Worst service department I've ever dealt with, Eric treats customers like they are stupid. Techs tell you things are normal even after the item that worked fine for months is more longer. Wish I had never bought from this place. Should have gone to nissan across the street

meghan715

Aug 12, 2016

Hyundai Cool Springs was beyond professional and a wonderful experience. I would highly recommend them to anyone interested in looking to purchase or lease a new or used car. I've never really enjoyed the downtown Nashville Hyundai service center, so I'm excited to take my car here for service even if it's out of the way for me.

kirkdoffer8

Aug 11, 2016

Both Mark & Oscar took care of me buying a car a pleasant experience. Oscar covered two different cars I was looking at and Mark worked and got me a better interest rate on my new Hyundi Elantra

glenray

Aug 11, 2016

Craig Francis was an outstanding salesperson and treated my wife and I with the up most respect. The finance staff were very helpful as well.

wes.gambleiv

Aug 9, 2016

Outstanding service. Oscar was the best salesperson I have ever encountered at a dealership. I was at the Cookville dealership the day before and had a really bad experience. Oscar went above and beyond in every way.

brenda.g.williams

Aug 9, 2016

Great experience buying car at cool springs. Oscar was great. My sister and her family have bought 4 Hyundai cars in less than ten years. Previously owned a Honda.

holdem69

Aug 7, 2016

Had a professional and speedy experience with all parties involved. Came back for purchase after visiting the dealership 4 weeks prior. Thanks for the great service.

sharony0

Aug 5, 2016

I was set on another brand but decided on Hyundai because of the service department reviews. That is very important to single women who depend on quality service.

Bnvilla

Aug 2, 2016

This was the worst car dealership I have ever been to- and it was my second attempt to try to buy a car from them. If you're a woman, your best bet is to go somewhere/anywhere else!

ailinger

Jul 28, 2016

The staff was professional and friendly, they showed knowledge of the vehicle and its features and the entire process from greeting through finance was smooth and efficient

krpelletier

Jul 28, 2016

I imagine there are many people out there that find the dealership experience of car shopping and buying a car to be painful, stressful, or even aggravating. I include myself in that feeling! So a few things happened that caused me to go to the Hyundai dealership - even though I avoid new cars like the plague. (big commitment for no ROI) I had learned the day earlier that my current car was "unfixable" and that it had served it's duty through 187,000 miles. You have to appreciate a car like that, and I very much did. So I immediately took to Craigslist and started the used car search as well as looking at some reputable dealers in my area online for a replacement. And I felt like my wheels were spinning...no pun intended. What did I want to do? Go through the hassle of searching, and meeting all kinds of random sellers, and running carfax on everything? It tired me just thinking of it. So to cut to the chase - I opted to go to the local Hyundai dealership and see what specials they were offering. What brought me to Hyundai aside from a dead car? Word of mouth. Actual Proof. Nothing more...My sister drives one, my boss drives one, 3 of my co-workers drive one. And they have nothing but good things to say about their vehicles. I was greeted by Cory Carpenter within moments of heading towards the building; just a friendly hello and how can I help you. And I laid it out...I need a car. Period. I explained to him my needs and cost expectations, and instead of being your typical salesperson, he was the "advisor" I had hoped for. He did not try and up-sell me unnecessarily, and he gave me honest feedback regarding a choice between two models based on my needs. (mind you, it was the less expensive model that he recommended). Corey easily walked through the features of the vehicles and discussed the current special that I was considering taking advantage of. Very simple and straightforward. He brought over his Sales Manager, Jason Moore, when questions arose that he didn't have the immediate answer for. (which were more related to financing, not the specs on the vehicle) In the end, I bought a car from these gentlemen. They were professional, smart, and certainly gave me a new outlook on a car buying experience. There were negotiations for a few rounds and the result was more than fair. The whole process was smooth and painless - who knew! When the car was pulled up for me to take home, Corey showed me all the pertinent functions and also the fun bells and whistles that come with buying a new 2017 model. Aside from the great customer service, the car itself just about left me speechless. It was so new! The features were above and beyond my expectations. Technology enhancements galore...I had to even come back again on another day for Corey to show me more... So, I happily recommend the car buying/shopping experience at Hyundai of Cool Springs. This team sends out the right message, and treats their prospective customers well. I could not be more pleased with the experience and hope it will help others out there to take a chance on this brand.

matt.weber81

Jul 23, 2016

Overall, good experience with Hyundai of Cool Springs. Would recommend Hyundai of Cool Springs to friend & family who are in the market for a new car.

sjohnson0467

Jul 21, 2016

This was my second purchase and they treated me as if it was the first time I had ever walked through the doors. GREAT PEOPLE!

fantsigns

Jul 20, 2016

My experience with Hyundai of cool springs was great. The sales person was able to help me out of a bad car and get into something much more reliable. The whole thing took less then 3 hours which was perfect. Over all great time, i wish buying cars was always this easy.

Cara

Jul 19, 2016

I've used Hyundai Cool Springs for repairs before. They were very accommodating, they called with every update and before any repairs were don't they told me exactly how much it would cost. I was very pleased with my first visit and I'm not a fan of using a delearship for car maintenance because of the inflated prices but they proved me wrong. Until I had an issue following the 4the of July. I had my car towed in AAA and I received a call that they received it. They did tell me that they were busy but he'd give me a call after they did a diagnostic. 4 hours passed and no phone call so I called. I was on hold for 5 mins, no response. I decided I'd try again later since I was at work myself. 2 hours later still nothing so I called again and was immediately placed on hold....7 mins later nothing. At this point it's late in the day I have no way home and I had no update on what was going on with my car or when it would be ready. I made one more call an hour before the service dept closed and was immediately out on hold....15 mins later no answer! I ended up having to rent a car to get home.

Steve E.

Jul 17, 2016

I called up Jason Moore, the sales manager, last Wednesday morning and told him I wanted to buy a Genesis and told him the specs I wanted. Even though he did not have that car, he said he would find it for me. I said I wanted the best Genesis salesman who knew the car since I had a long list of written questions. He had me come and see Zack Tilley, who then spent a couple hours with me later that day discussing the car. We then saw a demo car which actually had more than what I wanted, but I decided to buy it subject to the wife's approval. I did not have my trade-in with me, but told him about it and we made a deal based on what I expected to pay after having researched the car on the internet out the kazoo. I brought my wife back at 7pm, and we bought the car. The general manger, Frank, and the finance guy, Josh, walked us through all kinds of paperwork and answered more transactional questions, and I drove off in my new Genesis. All in a good days work - no nonsense - very happy. I'll be going back another day for lessons on the car and to sign up for Blue Link, but in the meantime, they treated me fairly, got right to the point without a bunch of bull, and made a deal I am very happy about. Great place to purchase a car!

Babycurtismobile

Jul 16, 2016

My husband and I were in the market for a bigger vehicle for our growing family. Oscar and the Hyundai crew took great care of us. Once they heard we had a newborn, they bent over backwards to not only find us the right car, but also get us the best deal possible. We will definitely be back down the road when we need another vehicle.

ron21

Jul 16, 2016

Our experience with Craig and Hyundai of Cool Springs was excellent. Going to a dealership to buy a new car tends to bring a certain amount of trepidation. We were treated like valued customers. Craig listened to what we were looking for and presented us with options that met those needs. At no time did he try and convince us that we needed something other than what we wanted. A car in the color that we wanted was not on the lot, but they found on in the area and made arrangements to get it. Craig communicated with us throughout the process and kept us posted on the status. We showed up a little early to pick it up, but it was already ready to go. We were very happy with our choice to purchase from Hyundai of Cool Springs and are very happy with our new Sonata.

kate.v.thrash

Jul 16, 2016

We absolutely loved our experience at Hyundai of Cool Springs. It was the most professional and welcoming dealership we visited. This is my 2nd Hyundai from this dealership and we will definitely be back.

teresabeckett

Jul 16, 2016

My sales rep was highly informed about the product. I was treated well by everyone I had contact with with zero pressure. This is our second Hyundai...there will be more.

michaelcwalters

Jul 9, 2016

The staff was friendly and informative. They provided multiple options and were helpful in completing the process in timely fashion. They completed much of the purchase paperwork prior to my arrival to limit my time in the dealership which help manage my time.

lrscott2009

Jul 9, 2016

Take a deep breath this was a really positive car buying experience. Don't be nervous go see Oscar and Mark! Just do it! I was a difficult finance and a nervous prospect. Son and daughter in law in tow I made the leap to begin the process and it was unintimidating, kind, informative and valuable. Bumper to bumper warranty, 24 hour roadside assistance and a brand new Hyundai. #happygirl

allana.riccio

Jul 8, 2016

I had a great car buying experience. From the moment we walked in, we were greeted with friendly faces and offers of water. I had set up an appointment with Oscar and he was ready for me with some options. He asked all the right questions and went above and beyond to get me into the perfect car. I will for sure be recommending this dealership (and Oscar) to all my friends and family.

vilovieta

Jul 7, 2016

I enjoyed the process but was disappointed that the car didn't have cruise control. I had asked Oscar if it had cruise control and he responded, "yes". But the car doesn't have cruise control. Other than that inconvenience, I'd say everything was great.

proudeodwife13

Jul 7, 2016

We love our Santa Fe. We can't wait to use it for vacation! Thank you guys so much for getting us in the vehicle we needed.

tdcurrey

Jul 3, 2016

In June, we decided to trade our Honda Odyssey. We did lots of research and were impressed with Hyundai's warranties. We drove an Elantra but after driving the bigger, roomy Sonata, we were intrigued. Our salesperson was patient, humorous, knowledgeable and low-pressure. He was very detailed in showing us the features of the car. Once we decided to buy, the process was easy and haggling was painless. We feel we recieved a very fair trade-in price on our van. The 0% financing was too tempting to pass up and soon, we were driving home in our new car.

elmerguillen90

Jun 25, 2016

Oscar Benavides needs to get a raise he is the epitome of what a salesman should be, a total professional., Joshua green also is a great professional, very helpful down to earth people iam totally please to have done business with them.

ncljland

Jun 25, 2016

did not get the car I really wanted. It does not have programmable seat settings or lumbar on passengers side. Was told I was getting that and I didn't check to be sure I did

JillR

Jun 23, 2016

I am very pleased with my car buying experience at Hyundai of Cool Springs. I am delighted with the used car I purchased and the sales reps were great. Matthew Jackson in particular was extremely responsive as we communicated back and forth several times via email over the course of 2-3 days from the time we first met to the final purchase decision.

chandanjumde

Jun 22, 2016

Santa Fe sports 2017 SUV is awesome! And I got the best deal. Sales team is very co-operative. I would like to recommend my friends

hyundaicarowner

Jun 22, 2016

Process of buying a car was smooth and easy. The customer service was great. Would go to this dealer again!

roy.e.paul

Jun 17, 2016

Leasing a vehicle from Craig Francis and the others at Hyundai of Cool Springs was a pleasant experience. They were upfront about all the options and did not play games like most car dealerships do.

austinwilliams50

Jun 13, 2016

My car buying process was amazing. I'm so glad to be driving my new Hyundai! Appreciated the welcoming from the employees were laid back and got treated like family.

randallmalchow

Jun 12, 2016

Oscar Benavides did a great job again! Many thanks to Oscar and all the staff at Hyundai of Cool Springs. This is our 3rd Hyundai (a Genesis, Elantra, and a Tuscon). We're sold!

betinadidomenico1

Jun 10, 2016

My lease was due on my 2013 Hyundai Sonata. I had been searching the Cool Springs inventory online and fell in love with the Dark Truffle Sonata Limited. After a couple months of research I decided to come in and see it personally. I had been corresponding with the sales person to make plans on coming in to the store. My experience was fun, just like the first time. They were not pushy and allowed me time to feel comfortable with the car and the deal. As long as I lease/buy a Hyundai, I will go to Cool springs!

dsmejkal

Jun 9, 2016

The transaction was done quickly, professionally and at an advertised price without complications. They quickly processed the sale with all applicable rebates and discounts. The salesperson offered numerous options before deciding on purchased vehicle.

hmckinnon

Jun 9, 2016

Purchased a new Hyundai Santa Fe from Hyundai Of Cool Springs. This is the second new Hyundai I have purchased from them in the last 18 months. Great Dealership and great cars.

wormy38464

Jun 8, 2016

I had a great experience at hyundai of cool springs and was very pleased with all the help and guidance I recieved while their and I am very satisfied with my purchase

victoriashonk97

Jun 7, 2016

oscar and mark were awesome. Oscar helped me out with everything car related. He showed me everything I needed with my car. Mark was great with numbers. He helped me get the price I was looking for even with my short credit history.

sys car

Jun 5, 2016

I was taken on time and promised the car would be serviced within 1 and a half hours. They explained what was going to be done. My car was ready in 1 hour and twenty minutes also washed and vacuumed.Good customer service.

Lisa Burnett

Jun 5, 2016

Oscar and the staff were very welcoming to me and my family. While I was test driving a vehicle, Oscar was having a conversation with my teenage daughter about the kind of vehicle she wanted. Not only did we buy the vehicle that I wanted, he found one for my daughter also. Overall it was a good experience.

familyfriedlydaddyblog

Jun 1, 2016

My wife then revealed to me she had seen a 2013 Elantra on the website for Hyundai of Cool Springs. We mentioned this to our sales professional, Corey Carpenter, who was happy to show us the other vehicle. He assured our family he was there to help us choose the vehicle that was truly right for us. We never once sensed any bit of pressure from him, which gave us confidence throughout the experience.You can imagine how this story ends. Before we even made it to the stop sign as we began our test drive of the Elantra, we all knew as a family that this was our car. When I asked our son how he liked the car, he instantly responded, I love this car!We Bought a 2013 Hyundai Elantra from Hyundai of Cool Springsduring Memorial Day Weekend.Based on the fact our month-old daughter remained asleep during the ride and didnt make a peep, I assume she approved as well., I think its just that perhaps the Elantra somehow caters more to my wife and me as Millennial parents (both born in 1981). We liked the smaller, faster-feeling, more concise feel of the Elantra.My wife keeps saying how nice, classy and clean the Elantra is. She loves the seat warmers, the mocha interior, the rubber floor mats, and the tinted windows.As for me, I especially love the wheels and the way the car handles.Financially, we already had the money in the bank. We were just waiting on the right deal on the right vehicle. We found it and are very pleased.

TH

Jun 1, 2016

Oscar was great! My wife and I bought an Elantra for my daughter's graduation . We were originally going to buy a car from the Mazda dealership in Cool Springs, but as were on way to the Mazda dealership they sold the car to someone else. It all worked out for the best because the next lot we came upon was Hyundai Of Cool Springs and met Oscar. Oscar is a no pressure fun salesman. I would highly recommend seeing him if you would like to buy your next car. Also Mark in finance was great as well. It was the easiest and quickest car buying experience I've dealt with.

aislin.elkin

May 31, 2016

Craig was great! Very helpful, friendly and kowledgeable. He was also available for questions after the purchase, which was extremely nice and made my experience a wonderful one.

adamrc0

May 27, 2016

I recently purchased a new 2017 Hyundai Santa Fe Sport from Hyundai of Cool Springs. My wife and I had a pleasant experience there. Everyone we worked with was courteous and we were able to find what we needed and get a good deal on the vehicle.

heypeg52

May 25, 2016

I would recommend this dealership highly. We were treated courteously at all times and felt very confident in our purchase. Every aspect was treated with the utmost care.

dmcdowell0

May 25, 2016

My husband and I had a wonderful experience working with Oscar. He was so well informed and helpful. We had gone to other dealerships including another hyundai dealer in town and walked away disillusioned. But Oscar was like a breath of fresh air. He gave us a fair deal, knew all about the car we were buying and was fast and professional. And the finance manager, Josh was great as well. It was painless and he was so helpful. You have won loyal customers from now on.

Informed car buyer. Horribly misstreated

May 20, 2016

I chose to price cars via the Internet. I used true car pricing. I was contacted by Corey with a price on the Genesis I was requesting. Then upon arrival I am told they don't have that vehicle but can locate it. They told me there were none with awd in my selected colors clos e enough to retrieve. I told them another dealer was looking to locate the one in missouie or NC. They then worked up a price on the car and only offered a $1000 discount off msrp when the quote to get me in was over $4000 discount. We discussed and I left after over an hour of wasted time talking to Oscar the self proclaimed top seller and Jason his manager. I had 5 other dealers to talk to. Then after returning to the dealer closest to me I was treated wonderful by Halmark. Nearly $4700 better initial price than cool springs attempted to bait and switch me into. To my surprise Oscar and Jason took turns calling or texting me to take each additional counter offer. After refusing all offers I was asked by Oscar what other colors I might want as they had secured both the tech package and a ultimate package vehicle in my color. If I want that color I must come to them. I then called Jason back he claimed to have beat my price if I hadn't signed papers. After 10 more minutes I discover he was still presenting a lessor offer only by claiming the rebate into his discount number. Attempting a shell game. I asked if he would release the claim on the vehicle he locked up on transfer in the color I wanted and he Jason said no I will sell it. I asked why would you jump the other dealer to attempt to force me to buy from them. Please release your claim on the car. His response was no I sent a husband and wife team to retrieve that car if you want that color you will have to buy it here. I responded that in that case it would be in my review. Jason hung up on me. Not the experience anyone should have.

pwallace67

May 19, 2016

I don't like high-pressure selling, so I Hyundai of Cool Springs was the place for me. The whole experience was professional and relaxed. I have no complaints at all.

elsiegraham

May 19, 2016

Oscar Benavides greeted my daughter and I as we arrived.He listened to my needs, showed me several vehicles with different options, and directed me to the Tucson which was the perfect car at the perfect price. Friendly, courteous service from the entire staff.

madeleine9332

May 19, 2016

oscar is great second time buying a car from him very knowledgeable only reason didnt set up followup appointment service dept was closed. Loved you website easiest time ever to buy car

dick000

May 18, 2016

Oscar and Mark explained everything involved and answered all questions. This is the third vehicle I have purchased from Coolsprings Hyundai working with Oscar and Mark. Received great service. Would work with both men on another purchase

wayne.turner

May 18, 2016

I had never considered, rode in or driven a Hyundai before driving the Santa Fe Sport. We wanted that size vehicle but not a 4 cyl. which is why we decided against a Rav 4 or Rouge. We went to look because our daughter recently purchased a 2011 Santa Fe and it had a 6 cyl. and it seemed like a nice vehicle with plenty of power and good ride. When we found out they only come in 4cyl now we did not want to drive it but the sales person talked us into test driving the turbo model. We were very impressed with the power, quietness and room. It also had an overall sense of quality that was lacking in the Rouge. The 5 year bumper to bumper and 100K drivetrain warranty played a big part in our purchase. After researching and thinking about it for a few days we decided to try and make a deal and feel that we were able to quickly come to a fair price and purchased the vehicle. We did not feel pressured and were allowed to make our decision on our terms which we appreciated. Overall a great experience. It is our hope that the service department experience is just as good.

OBE

May 18, 2016

Cory Carpenter and Hyundai of Cool Springs made the buying process a pleasant experience. Cory was very knowledgeable and answered all of our questions. The professionalism and courteous manner in which we were treated is a rare thing indeed.

jdbarry0

May 17, 2016

Great service highly recommend to friends and family. 2nd car that I have leased here at Hyundai in cool springs. From the first geeting as I got out of my car to the last meeting of giving me the new car--top service.

Angry

May 17, 2016

never was able to speak to my service representative. I called multiple times and never received a return phone call. Once they have your car, your at their mercy. All the more reason to go back to Lexus

Jake H.

May 16, 2016

Great trade-in experience. I would recommend this dealership to a friend.

johnbauer8

May 14, 2016

I came in 30 minutes before close and Karl was very helpful answering my questions and sticking with me well after close. I took delivery the next day which happened to be Karl's day off. He came in on his off day and walked me through the final items before taking delivery. Karl went above and beyond.

pnut4s

May 13, 2016

I had actually been looking for a certified used car with specific options and was what I expected when we pulled into the lot at Hyundai of Cool Springs. I knew I wanted a Hyundai because we already own one and it is an excellent product. The salesperson and staff that we met were very friendly, knowledgeable, attentive and customer service oriented. Oscar listened to my requests for specific options and made me a super great offer on a new car with all the options I asked for. The purchasing process with Josh was pleasant, well organized and timely. I am thrilled with the beautiful new Veloster and the excellent service after the sale. It was one of the most pleasant, efficient and simple dealership car purchases I have ever experienced. Great product, great buying experience, great service.

a_meulemans

May 13, 2016

After test driving and researching for a new vehicle, I decided on a 2016 Tucson SE. I used the internet to search the inventories of Hyundai dealers within 100 miles of my home. I then emailed three dealers about four vehicles with features nearest to those I wanted. I asked for quotes from each. Of all of the sales staff I dealt with, Oscar Benavides of Hyundai of Cool Springs was the most accommodating. Even after I asked for re-quotes, because I sold my intended trade-in to a private party, Oscar provided me a new quote quickly and accurately. I was very pleased with Oscars effort in working with me toward the purchase of my new vehicle. I was able to negotiate the entire deal via email and telephone. I did not visit this dealership until the day I bought the car at the negotiated price. However, I will have to say I didnt like Hyundai of Cool Springs website. Of all the websites I used theirs was one of the more difficult ones. The inventory search options were very limited. I could only limit search by model, exterior color and price range. It would have been nice to have limited the search with Trims and distinctive options. I had to drill down to the image of the window sticker to check for the options I wanted (e.g. power seat). Other Hyundai dealer websites had these search features plus had a link to the window sticker image in the search results.

lserafino

May 13, 2016

Hyundai makes very solid vehicles and the Cool Springs dealership has captured the essence of what the car buying experience should be: Helpful, fair, and honest. I have yet to meet someone there I didn't like or trust.

dana.bowman

May 12, 2016

Hyundai of Cool Springs offers a professional and pleasant car buying experience coupled with fair pricing and full disclosure. I never felt pressured or manipulated. All information was readily available; all questions were promptly and thoroughly answered. A co-worker of mine has purchased cars from Hyundai of Cool Springs as well and feels the same way. I look forward to a long term relationship with Hyundai of Cool Springs for service and future purchases.

hoffmanjamesm

May 12, 2016

Your detailing and vehicle preparation practices need to be reviewed. On a brand new vehicle no details can be missed no matter how small. Vehicles represent a major investment for families today.

maxine.perlen

May 12, 2016

We made an appointment to meet with Karl, after looking at cars online. We were greeted by the staff and Karl sat down with us and made us feel comfortable. We toured the lot for him to get a feel for what we liked and showed us multiple options. There was never any pressure, just the right amount of discussion and assistance from other staff. We are very happy with our purchase, although ours kids are a little jealous! Thanks for taking the stress out of this purchase.

Don and Amy Brothers

May 9, 2016

We came to Hyundai of Cool Springs after finding a used car they had posted online. My husband had done extensive homework and we had a budget and a plan. We basically just needed to drive the car and take it to be inspected by an independent mechanic. Craig Francis came out onto the lot and helped us. He was not "pushy" in the least and did not try to redirect us toward a more profitable option. He even suggested we take it to our mechanic before we had the chance to ask! The process was relatively seamless and everyone with whom we dealt was friendly and efficient in their jobs. Thank you, Hyundai of Cool Springs!

bmadonia

May 4, 2016

I enjoyed working with Thomas to purchase my new vehicle. The dealership was well staffed on a Saturday afternoon and everyone was very helpful and willing to understand our needs and get us the vehicle we wanted even though it did not come from their lot.

MrTony37388

May 3, 2016

After test driving and researching for a new SUV, I decided on a 2016 Tucson SE. I used the internet to search the inventories of Hyundai dealers within 75 miles of my home. I then emailed three dealers about four vehicles with features nearest to those I wanted. I asked for quotes from each. Of all of the sales staff I dealt with, Oscar Benavides of Hyundai of Cool Springs was the most accommodating. Even after I asked for re-quotes, because I sold my intended trade-in to a private party, Oscar provided me a new quote quickly and accurately. I was very pleased with Oscars effort in working with me toward the purchase of my new vehicle. I did all of my communication via email and phone calls. I never visited the dealership until the day I bought the vehicle. However, I will have to say I didnt like Hyundai of Cool Springs' website. Of all the Hyundai websites I used theirs was one of the more difficult. The inventory search options were very limited. I could only limit searches to model, exterior color and price range. It would have been nice to have limited the search with trims and distinctive options. I had to repeatedly drill down to the images of the window stickers to check for the options I wanted. Other dealer websites had these search features plus had a link to the window sticker image in the search results.

Christy Shore Walker

May 3, 2016

I'm from a small town and I am used to dealers I have known for years and years. I walked right in and got the same feeling plus ALOT bigger inventory to choose from !

patelujali24

May 3, 2016

It was good experience. The dealer was good . Specially the manager was very prompt about getting things done on timely manner when I had to come second time for scratch touch up.Very appreciated.

SandraS

May 2, 2016

It was time to start looking for another vehicle and due to past experiences I was not looking forward to it. The first dealership we visited left me somewhat discouraged as I was looking for specific options. Then we stopped at Hyundai of Cool Springs and Oscar B met us at the door and immediately put us at ease. I told him what I was looking for in a used car and he showed us a few vehicles on the lot and then he invited us to sit down with him and he suggested several great options and then offered an excellent deal on a new car that met all my expectations.The purchasing paperwork was quick and Josh was fantastic with the financing process. I got the car I wanted and a very pleasant comfortable environment with great people who are knowledgeable, who listen and are committed to giving you a great experience. I highly recommend Hyundai of Cool Springs.

ALLEN

Apr 30, 2016

I came to buy a car and finish buying 2 I think Oscar is or excellent seller and great person.Good price, good service.Highly recommendto someone.

Greg Gronemeier

Apr 27, 2016

Got right in for a battery replacement. 52K and/or 42 months old. That's the good news. Bad news they lost all the radio presets and clock settings. Eric in Service said he should have reminded the technician. I say you should not have to "remind" them. Should be standard operating procedure !! Oscar in sales is awesome !

puzzle lady

Apr 16, 2016

I came in for an oil change for my husband's car and left buying a new car. I was going to make a purchase later on, but decided to look around some. Oscar saw us and began to show us some of the models that we were interested in. Both my husband and myself test drove an Elantra and liked the way it handled. We came back a couple of days later and closed the deal. Oscar set up my bluetooth and showed me how to navigate some of the new features, not found in my other one. Great service and hopefully this will be another great car.

jessalynngriffin

Apr 15, 2016

This dealership was awesome and it was not overwhelming and cared truly about customer service! Thank you for helping me to choose the right car and make sure I am happy even after the purchase has been done and completed! Thank you!

bekaheaker

Apr 14, 2016

The car buying process is something I quickly grew to dread after our last experience with another dealer in town. But the team at Hyundai of Cool Springs made all of that dread go away. Craig, the salesman we worked with and Frank, the owner went above and beyond to make sure we were comfortable with our trade-ins and with the cars we were purchasing. Not only did they get us into the reliable cars we were looking for, but they worked with us on getting the money where we needed it to be. Last time we bought a car, we walked away confused and feeling as if we had been ripped off (we were.) This time, we left feeling confident and had no buyers remorse the next day. Above all else, Craig and Frank conducted the entire day with the utmost integrity and didnt make us feel guilted into buying anything or uneasy at any point. I cant recommend Hyundai of Cool Springs highly enough.

cbsmith0216

Apr 14, 2016

Forget the name of the person who helped me in the finance department but he also did a great job! It was nice that I was able to leave that day with my new car even though I didn't have my down payment on me at the time.

bekaheaker

Apr 13, 2016

The car buying process is something I quickly grew to dread after our last experience with another dealer in town. But the team at Hyundai of Cool Springs made all of that dread go away. Craig, the salesman we worked with and Frank, the owner went above and beyond to make sure we were comfortable with our trade-ins and with the cars we were purchasing. Not only did they get us into the reliable cars we were looking for, but they worked with us on getting the money where we needed it to be. Last time we bought a car, we walked away confused and feeling as if we had been ripped off (we were.) This time, we left feeling confident and had no buyers remorse the next day. Above all else, Craig and Frank conducted the entire day with the utmost integrity and didnt make us feel guilted into buying anything or uneasy at any point. I cant recommend Hyundai of Cool Springs highly enough.

Rich47

Apr 13, 2016

A few days ago, we made a reservation to have our car serviced at my favorite service department. We pulled in on time and they got right to it. I indicated that we were going to be making a couple of trips and that I would appreciate checking everything out. As usual, they not only provided great service, but they washed and vacuumed the car. We were offered a ride to the nearby mall, but we looked and will probably trade in my wife's Hyundai for another one. They take good care of me at this Service Department and I do not feel that they are trying to cheat me on anything.

trumsey

Apr 13, 2016

Overall experience was very good. The dealership allowed us to make multiple overnight test drives with several different vehicles. They were patient and tolerant as we worked through the selection.

dthimme3

Apr 12, 2016

Good price. Good service. No surprises when closing with finance.Second lease and they have earned my loyalty. Highly recommend to someone in the market for lease.

tadbetancourt

Apr 7, 2016

Craig Francis is great to work with. I couldn't imagine going to another dealer. My wife bought her 2016 Hyundai Elantra six months ago, so when it was time for me that's where I went. The entire staff is professional and Pleasant to work with.

finallyhomeaga

Apr 7, 2016

Oscar was very accommodating and made the process simple and peaceful. I felt well cared for and respected. Looking forward to refer others to him.

baf3238

Apr 2, 2016

I was very comfortable working with my salesperson. They answered all my questions and were very professional. I left feeling excited about the purchase of my new vehicle.

brianmc0

Apr 1, 2016

I've bought three cars from Hyundai of Cool Springs because the offers are competitive. It's the best location to buy a Hyundai. Go see Craig Francis.

dansbynancy

Mar 30, 2016

They were great. Everyone is there to help and they want to make you feel important. You are greeted when you get out of your car and continued to treated like you are everyone's main customer throughout the buying experience.

shansanders1953

Mar 30, 2016

I will return there for my next purchase. I traded in a Hyundai and now am driving my second. I hope I live long enough to buy a third. The staff were so friendly and the showroom was clean and easy to navigate.

Springer7

Mar 19, 2016

Just bought a car from Hyundai of Cool Springs. Had the pleasure of working with Oscar. Was an excellent experience! Terrific service and very fairly priced.

mnmonty

Mar 18, 2016

I really love my new 2016 Tucson. Although my salesperson was new and unfamiliar with some of the features. He did a good job of listening to my needs. Towards the end of the process, he had several other clients booked, i did feel rushed. Overall, this dealer does a great job of making the purchase process easy and listening to my needs.

daneidem

Mar 18, 2016

I have been a customer of Hyundai of Cool Springs for the past several years. And, I recently returned when it was time to purchase a new car. Frank the owner is extremely customer service oriented which is appreciated. Sales manager Sam is always professional and accommodating. And, we personally ask for Zack Tilley when we come in. We've enjoyed working with Zack for many years and a few new Hyundais. Also have good things to say about their service team. Although reps have come and gone over the years, Frank makes sure he has top knotch people in that department.

Rich47

Mar 16, 2016

I was having issues with my bluetooth device on my Santa Fe. My iPhone contact list needed to be updated and the sound had gotten knocked off of my car. I pulled into the service department at Cool Springs and they immediately said that Eric was the man. He was excellent on getting me fixed up and on my way in no time. Everything has worked great, since then.

missmiss67

Mar 14, 2016

Craig Francis was great to work with. We thoroughly enjoyed our experience at Cool Springs. We intended to buy at a dealer closer to our home, but were so impressed with Craig and the staff we chose to by 50 miles from home. I have already recommended him and Cool Springs to a friend who is car shopping. Everyone from Craig to the finance guys and one of the owners took time to listen to our situation and we left with a great deal and a wonderful vehicle.

chavasnov

Mar 11, 2016

Engineering at its finest! A rolling computer. The dealership will provide a very nice level of convenience for service. I always look in the service bay area, long service lines a negative, and I did see a long waiting line for service.

ronald.g.elmore

Mar 11, 2016

I was treated professionally at all times. This is my second Hyundai vehicle as I already own a 2012 Sonata. I have been very pleased with the service from Hyundai of Cool Springs.

ddavis1926

Mar 11, 2016

"I was at the dealership to pick up tags for a new 2016 Tucson and saw a Basic 2015 Genesis with a very good price. This was just what I wanted, a new basic Genesis without that ""rube Goldberg"" panorama glass roof. (which I think was a bad design decision) The next day I traded my 2012 Genesis (20700 miles) for this basic 2015 Santiago Silver Genesis. It was just that simple."

jmkoonce

Mar 11, 2016

Professional, no questions remaining, great truck, good deal. Would certainly recommend dealership, sales professional, and quality of truck to anyone. All personnel from dealership I came in contact were outstanding.

Oscarfan1

Mar 11, 2016

Great experience overall. Oscar listened to what I really wanted and respected my budget. He found me a great car that meets all my needs at the right price. He committed to a simple and efficient buying process and delivered on that promise. I was in and out, fully informed, in a clean car with a full tank. The car is great. I'm officially a fan of Oscar and this dealership!

mikeperry

Mar 4, 2016

Craig did a fabulous job of getting me the right deal for my trade and the purchase of my new car that satisfied all my needs.

mdrphototn

Mar 3, 2016

My husband and I had never heard of the Hyundai Genesis. We happened to find it at a Toyota dealership near us. But I fell in love with it at first sight, but it had high miles. So we went to Hyundai of Cool Springs to see what their inventory had. We met Corey Carpenter and he was amazing!! He was patient and gave us the time we needed to make a decision on the car we wanted. The sales and finance managers made us feel like we were the most important clients in the building. This is a classy group! Our Genesis is the best car we have owned. Go there yourself, then you'll understand. :-)

Bill

Mar 1, 2016

I have bought more cars than I care to remember, and I have never had an experience as easy as I had at Hyundai of Cool Springs. By far the most courteous sales, service staff I have ever dealt with.

sherry

Feb 28, 2016

Oscar is the ultimate professional. He listened to us and recognized what we wanted in a new car. His selection, based on our conversation, was the perfect car for my husband and me to test drive. He spent a lot of time with us, to be sure we understood everything about the car. He is extremely knowledgeable and very pleasant to work with. Our decision to buy was based on our comfort level and trust we had in Oscar. Best car buying experience ever!

Eric_martin100

Feb 26, 2016

Great experience. Process was fast. Sales treated us well. Would recommend dealership to everyone. We were in and out in less than 2 hours. Even while taking a lunch break at a near by place.

Natasha

Feb 26, 2016

Oscar assisted me with my first Hyundai experience! Thank you, I love my new car! I will be recommending this dealership to everyone! Hyundai of Cool Springs is by far the best experience I have had at a dealership!

catsp812

Feb 22, 2016

We visited the Hyundai of Cool Springs dealership several times in our car buying process before purchasing our Hyundai Santa Fe Sport. Each time, we were greeted and helped by various staff members who each went out of their way to make us feel comfortable. Everyone we encountered were professionals who treated us honestly, fairly and were knowledgeable to answer our many questions. We never felt pressured to purchase.Our salesman, Zack, was fun & a pleasure to work with. He made car buying as low-stress as possible. We would highly recommend Hyundai or Cool Springs.

KD1897

Feb 9, 2016

Craig makes purchasing a new car a very easy, enjoyable experience. I was apprehensive to visit a dealership because I didn't want to feel pressured to buy from salesman. Craig is friendly, patient, and works with you to get you the best deal on your new vehicle as well as your trade in. Mark in finance is very knowledgeable and wonderful to work with. I definitely recommend Hyundai of Cool Springs if you are in the market to purchase a new vehicle.

GATORANTHONY

Feb 8, 2016

This is a great car dealership. They are very customer oriented. Our salesperson, Oscar B., went above and beyond to find us the perfect Sana Fe!

DONALDKNOX0

Feb 8, 2016

Oscar and Corey did an outstanding job with our recent Hyundai purchase. They were friendly,knowledgeable and very professional during the transaction. I would definitely recommend them to any future buyers...Thanks again!

Rachel r.

Feb 2, 2016

I live In Murfreesboro and drive to this facility in cool springs (45 min away), when we have a Hyundai service center 5 min from my home. I purchased my vehicle here in 2013 and had an outstanding sales person and sales experience. The service center is beyond outstanding. The service is excellent, and I love using the shuttle service while my car is being working on. I highly recommend This dealership, and will continually come back for maintenance and service.

IAMBRETTMILNER

Jan 31, 2016

I had spotted the exact car I wanted at a dealer out of my area. Cool Springs Hyundai (where we had an existing relationship) was able to have the car transferred, gave me as good a value as possible on my trade. I had a couple of "out-of-the-box" requests that they gladly handled as well. The Genesis Coupe remains the best value in the GT coupe class.

sarafino

Jan 31, 2016

Our kudos for the staff at Hyundai of Cool Springs. Everyone was warm, friendly and very helpful in making sure we bought the car we wanted, at a price we could afford.Our salesman, Corey Carpenter, knew his product very well, and patiently worked with us, explaining the many options and how they would work for us.The general manager, Frank, and finance manager, Mark, were also very helpful in making sure we got the car we wanted at the right price.Having previously owned Hyundais, we can also give high ratings to the people in the service department; and we're sure we will also receive excellent service on our new vehicle.Overall we rate Hyundai of Cool Springs with the highest of recommendations.

Mary and John

Jan 29, 2016

A very big Thank You to Oscar B. for his great customer service and buying experience. We are very happy with our new Santa Fe. This is a great car dealership. We wouldn't go anywhere else. The facility is very clean and comfortable. The sales process is oriented to the customer. Oscar B. did so much prep work that we were finished in two hours! Wow! He made it easy for us. Many thanks to Mark S. for making the finance and paperwork easy. We would highly recommend Hyundai Cool Springs.

SUJAN.MAMIDI

Jan 27, 2016

Bought a 2015 new Sonata. Got the best deal. Salesperson was knowledgable and friendly. they explained about the car and paper work in great detail.

TLC289

Jan 26, 2016

I had never shopped on line for a vehicle, but after a disappointing visit to a dealer close to where I live, I thought someone has got to do a better job. So I tried Hyundia of Cool Spings after reading online reviews. They are wonderful. Just what I wanted and a very competitive price., Everyone in the showroom was friendly and attentive.

Spleen

Jan 26, 2016

Oscar made buying a car a very good experience for us. We would buy from him again and would not hesitate to send anyone to him.

Tuscondriver

Jan 26, 2016

Very pleased with the service. Glad I chose the Hyundai Tuscon as my new vehicle. I will definitely recommended this dealership to others. Thank you

fifibrown13

Jan 25, 2016

This is a good place to buy yourself a new car and they were very helpful kind and courteous. Oscar was very helpful and informative before during and after the test drive. Patient also.

EJQ

Jan 25, 2016

Oscar is exactly the type of salesman you hope to have. I told him what I wanted, he found the car, and didn't try to sell me anything I didn't need or want. He also hustled to make the best deal possible. I was literally in and out in about 2-3 hours with car keys in hand. Next time I need a new car, I'm headed straight to Oscar!

BD

Jan 25, 2016

Oscar was great to work with. I recently purchased a new Hyundai Tucson from Oscar at Cool Springs Hyundai and I would highly recommend him and Cool Springs Hyundai as well. I love my new car!

KRISTIN.D.ADAMS

Jan 25, 2016

It was great to do business with Craig Francis and Jason Leslie. I enjoyed my car buying experience at Hyundai, and so far the car is great!

DON.E.SWANDER

Jan 23, 2016

This was the best experience that I ever had when purchasing a new vehicle. I plan on beinga loyal customer in the future. This is the third Hyundai vehicle that I have purchased.1st Sonata, 2nd 2010 Santa Fe, & Third, the 2016 Santa Fe.

pleased customer

Jan 20, 2016

My experience was easy and comfortable. Oscar was great to work with and very eager to make sure my decision was the best for me. The person I worked with during the financing process was great also!

Osama927

Jan 17, 2016

I would like to thank Mr. Benavides for helping me getting the at nice car. He was very supportive person with a nice attitude. I like the friendly environment inside the dealership.

JOYTOTHEFISHES

Jan 11, 2016

My experience was the best I have ever experienced when buying a vehicle. Everyone was very friendly and knowledgable and strait forward with answers to my questions. I could not have asked for more!

GRAVY

Jan 11, 2016

Everything about this lease purchase was 5 stars with only one exception. I didn't like the upsell of the warranty protection from finance. That approach I didn't like. Otherwise, the entire experience was fantastic. Josh Armstrong is exactly the type of guy I like to buy from! I will be back!

taekyulee65

Jan 8, 2016

I don't like to haggle. Simply, I asked to Oscar to present me his best price and that's exactly what I got. Trust me, I have done my homework and his price was simple great. Whole negotiation took less than 10 minute, and it was the best car buying experience. Oscar was very resourceful and professional. I have no reservation to recommend to my friends.

CYFENTON

Jan 7, 2016

Frank and team at Hyundai of Cool Springs are great. They are definitely NOT the stereotypical new car shyster. They are grounded in the community and honestly care about your new car experience. They worked hard to find me the vehicle that I wanted and I thought the deal was fair. This was my third car from this group and I've been happy every time.

Ebony123

Jan 6, 2016

Everyone was nice. My sales person Corey Carpenter was very professional, knowledgeable and knew exactly was I needed and what was right for me. Best experience I've had and I haven't had many good successful ones. Thanks a lot !

The Guido Family

Jan 5, 2016

Let's just say that the Hyundai of Coolsprings is the place to buy your next family car! The service was incredible, no hassling, no pressured salesmen, just an all around excellent experience. Our sales representative Craig Francis was the most professional, knowledgable and kind hearted man we have ever met, he made buying a car an enjoyable experience. We would highly recommend this local dealer and this sales representative for any of your future car needs.

SHELLEYMEARES

Jan 5, 2016

I WAS a Honda loyalist, but am now a Hyundai convert!! Would HIGHLY recommend this dealership to everyone.....Frank seems to be a very trustworthy man. I truly appreciated the upfront/no nonsense approach with Jason when negotiating price. Who has time for that? I loved my salesman, Carey Carpenter! What a great guy...truly a pleasure to work with. Mark made financing easy and endured my questions and indecision with kindness. I look forward to many years with this dealership. They make us feel like family! And I'm REALLY loving my 2016 Santa Fe!! Thank you Hyundai of Cool Springs!

M.NIA.SEQ

Dec 31, 2015

Overall a great experience. Oscar was wonderful, but also there was another very nice gentleman who handled my finance paperwork but I can't remember his name, but he was also great.

CENTRALTNCONVEYOR

Dec 29, 2015

this was a purchase that I had not planned on making but after seeing the car in question, I decided to go ahead with the purchase. My trade in had 110,000 miles and was showing its age (8 years) This was a gift for my wife for Christmas

JOEGRETCHEN94

Dec 29, 2015

We are satisfied with the price and quality of the vehicle we purchased. We have purchased two Elantras for our children, and we feel safe with the features that the vehicles are equipped with...

New car buyer

Dec 28, 2015

As a first time buyer I was very apprehensive to buy a car. I even left a different dealership in tears. Oscar warmly greeted us at Hyundai and made the process so smooth. He worked with me for as long as I needed. He was patient and helpful and I love my new car! Mark also was helpful and explained everything in detail about the loan.

EJQ

Dec 23, 2015

Oscar had previously helped my brother with his vehicle purchase, so I naturally contacted Oscar. I came in, told Oscar what I wanted and he quickly provided a care to test drive. We went over the finance options quickly and I was out the door in about 2-3 hours with my new car. A great experience overall. I'd recommend Oscar and the Cool Springs team to anyone!

Jayson L

Dec 20, 2015

I've not had to purchase a vehicle in 10 years and I was NOT looking forward to dealing with any stealership...but alas, I needed to get into a new vehicle that would be maintenance free. I went into battle with a paid off trade-in and a great record score/record and blasted emails to all of the local stealerships internet sales managers. The thought of calling each of them one-by-one seemed daunting and counter-productive. Karl and Josh from Hyundai were the two gentlemen that stayed engaged with me full through email. Never pressuring me to "come in" or "can we talk over the phone", or any atypical sales pitches. They gave me trade value sight-unseen and numbers on paper (email) that met my criteria. I showed up to the stealership yesterday morning still feeling very concerned about how stuff was going to change from the emails the day prior, to what would be on REAL paper upon my arrival. To speed this up, the deal got better. They beat, without ANY HAGGLE whatsoever, their own deal they could have easily stuck with and I would have gladly signed on for. The fact that this DEALERSHIP exceeded my expectations without any back and forth "Let me see what my sales manager can do..." type stuff you get at 99% of the others around the country, I will now gladly and easily be able to recommend Karl, Josh, and Mark to any of my family friends when they are in need of a new vehicle. I'm actually looking forward to turning in this lease in 36 months, just because I know fully what I'll experience then, and leave again happy and in a brand new vehicle VERY fairly priced and fully protected! Thanks again guys of Hyundai of Coolsprings, you've restored my faith in vehicle sales.

wrk2hrd

Dec 20, 2015

I've not had to purchase a vehicle in 10 years and I was NOT looking forward to dealing with any stealership...but alas, I needed to get into a new vehicle that would be maintenance free. I went into battle with a paid off trade-in and a great record score/record and blasted emails to all of the local stealerships internet sales managers. The thought of calling each of them one-by-one seemed daunting and counter-productive. Karl and Josh from Hyundai were the two gentlemen that stayed engaged with me full through email. Never pressuring me to "come in" or "can we talk over the phone", or any atypical sales pitches. They gave me trade value sight-unseen and numbers on paper (email) that met my criteria. I showed up to the stealership yesterday morning still feeling very concerned about how stuff was going to change from the emails the day prior, to what would be on REAL paper upon my arrival. To speed this up, the deal got better. They beat, without ANY HAGGLE whatsoever, their own deal they could have easily stuck with and I would have gladly signed on for. The fact that this DEALERSHIP exceeded my expectations without any back and forth "Let me see what my sales manager can do..." type stuff you get at 99% of the others around the country, I will now gladly and easily be able to recommend Karl, Josh, and Mark to any of my family friends when they are in need of a new vehicle. I'm actually looking forward to turning in this lease in 36 months, just because I know fully what I'll experience then, and leave again happy and in a brand new vehicle VERY fairly priced and fully protected!Thanks again guys of Hyundai of Coolsprings, you've restored my faith in vehicle sales.

steve1105

Dec 18, 2015

Zack and Cool Spring Hyundai was a wonderful experience. Zack was very informative and helpful to be sure are needs were met.We will seek Zack when we return to Cool Springs for our next purchase.I highly recommend both!

JT0043

Dec 18, 2015

I shopped many of the local dealerships for an SUV and found Zack to be the best sales rep that I dealt with. He actually made the buying experience enjoyable with no pressure. I would definitely recommend him as well as your dealership to friends.

5EVANSES

Dec 15, 2015

Oscar Benavides made our experience exceptional. Have bought three cars from him in the last year and will only go back to him for any future needs. And I highly recommend him to anyone who needs a trustworthy and honest associate.

300ZX

Dec 14, 2015

Our salesperson, Zach Tilley, was awesome to work with. We told him our "out the door" budget and the kind of vehicle that we were looking for and he made it happen for us. He was open and honest in helping us find what we need and we are more than pleased with the vehicle (bought a used SUV). They've made a repeat customer out of me and I will always give them the first shot of selling us a car in the future!

cjgtn

Dec 14, 2015

I usually hate buying a car but dealing with Zach was very easy and he came through for me. I also like the treatment we got at the dealership. I did most of my negotiating and question asking online. It made for a good way to do my research. Zach was quick to reply and helped me every step of the way. After I got my car with all the new bells and whistles he spend lots of time making sure I understood my vehicle.

BAP

Dec 14, 2015

I have never had such a good exeperience with a saleman as Zack Tilley. He was was excellent in all of the processing of paper explaining about the contract details, how to work all the controls on the car. This is my second Hyundia which I bought in 2009 and still have. So I love the car that Hyundia makes.Thanks for such a great experience.Barbara Perry

TJScott

Dec 12, 2015

Zach at Cool Springs Hyundai did an excellent job in the car buying process. He was very informative and not pushy at all. He's a genuine sales guy and sets the standard on how a salesman should be.

Liz_W

Dec 11, 2015

I had a wonderful experience with this dealership and the dealer. I didn't feel pressured like you typically do at car dealerships, everyone was extremely friendly and knowledgeable, and they gave me all the facts and figures before I decided to purchase my car. I have nothing but positive things to say about them and am incredibly happy that I purchased my car here!

jeff1954

Dec 11, 2015

This is our 1st purchase of a new vehicle in many years, after reading all the reviews of the Hyundai Sonata , we visited the dealership and Zack Tilley introduced his self and offered help with no pressure. He explained every single detail from inside to outside and even under the hood ... Truly impressed with all his knowledge and with his professional demure. we were made very comfortable to ask any question and he knew all the answers . We enjoyed working with him and look forward to our first service. He has followed up several times to make sure the car was performing as he had explained about the car and asked if we had any questions .. "That meant a lot to us" I would recommend Zack Tilley to anyone and We love our new car.. Great Car, Great Service and a excellent Sales Man.. Thank you Zack! Our next purchase will be from you again... Merry Christmas and a wonderful New Year!

Diane-871

Dec 11, 2015

I felt that Zack and all of the people that I came in contact with at Hyundai of Cool Springs treated me like family. They were anxious to help me get as good a deal as I could. Zack has been very helpful about teaching me about the car (it is obvious that he enjoys cars and talking to people). If I have a question I know that I don't have to look it up in the manual, I can just call Zack and he will tell me what it is or how to do it.

LaurenFarrell

Dec 11, 2015

This was my first car purchased on my own. The first one with payments! Ahhh! LOL! Everyone at the dealership was extremely nice! I never felt pressured AT ALL! I took my mother with me because she is a shark when it comes to car buying! Even SHE was pleased with the service, & that is saying A LOT! Due to the way my car buying experience went, I am looking forward to purchasing my next car through the same dealership! Zack was incredible! He knew so much about the car & helped me setup everything one I purchased it! He even checks up on me to this day & I bought the car in February! I would recommend (& have recommended)! Thank you guys for making my experience so nice!

DAVID.1.JOHNSON

Dec 11, 2015

Excellent Service in Every Way. Everyone at the dealership was very professional in every way. I will surely recommend this dealership to all of my friends & family.

GaryR

Dec 11, 2015

I have been bringing my Hyundai's to this dealership since before they moved to the current location. The dealership goes out of their way to treat you right. The service department is excellent. When I went in to investigate the possibility of leasing a new Sonata, Zack was extremely helpful. The process was smooth and enjoyable. It is still hard to believe that you can drive such an awesome vehicle for such a low price. This is my fourth Sonata, and I will continue to return to Cool Springs Hyundai for all of my vehicle needs. And now that I have met Zack, I feel like I have a friend who I can go back to whenever I need help or information.

Starry

Dec 11, 2015

Loved working with Zack Tilley!!!!He was a 'car guy' very informative plus so enjoyable to talk to!So glad that I bought my car from Zack!!!

INFO10

Dec 7, 2015

Oscar was very helping in the entire process. I am very happy with the entire buying process and love my brand new Hyundai. I think this car will last me years to come. Two weeks later, and I feel like the Hyundai was the perfect choice.

I'm a wolf in sheeps clothing

Dec 6, 2015

Thomas was my salesman. He was awesome. He greeted me right away and we went to work getting my car. I give him an A plus rating! Make sure you are educated on HOW to buy a car. Know exactly WHAT you want. Know what their invoice price is. Know how much your trade in is worth. Know the incentives from corporate. They have great customer service incentives. They have a 3 day love it or return it guarantee and they back it 100 percent! Remember Mark Salvino in finance is a salesman too. He gives you warranty options. No pressure, just know what you want/need. You don't have to buy what you don't want. They gave me a great finance deal for my situation. Zach is great at showing you all the tech tricks on your new ride. When all was said and done I drove away with my dream car at an awesome price, great finance rate, and a fair deal on my trade!!!!!

TRISHAHOTHORN

Dec 3, 2015

This is our second Hyundai acquired from this dealership. We were never disappointed with the staff, the process or the product! Thank you CS Hyundai!!

JONNAPHILLIPS

Dec 2, 2015

Very happy with the service we have received from this dealership. All the staff are courteous and knowledgeable. This is our 4th Hyundai and the second we purchased from this dealership. We have seviced our last two Hyundai Sonatas with them and will diffenently return to this dealership for service on our new 2015 Sonata Eco. Thank you KarlWillardsen for finding just the perfect car for us and for you and Sam Mayfield working with us so we were able to afford to upgrade to this new Sonata and making it a pleasant, stress free experience.

RUPIEJANE

Nov 30, 2015

I hate buying new cars, but I didn't get that uneasy feeling this time. Everyone there is always great! I always brought my old car here for maintenance checks, and I look forward to the future ones too.

RLTURNAGE

Nov 27, 2015

It was my first time looking for and purchasing a car. The sales team was kind, friendly, and extraordinarily helpful. I really appreciated the owner, Frank took the time to have a full conversation with my dad and I. And Zack was professional while also making the daunting experience of car buying light and fun. I would absolutely recommend this dealership to anyone looking to purchase a new vehicle. Thank you Hyundai of Cool Springs!! :)

osama mohamed

Nov 24, 2015

Nice people and very friendly those are working there. I really enjoyed doing business with them.

James B

Nov 16, 2015

My first couple of experiences with this dealership was less than stellar even to the point of not wanting to step foot on this property again. Leadership of the dealership got rid of those individuals and this process was amazing. Walked out with a 2015 Sonata that was an amazing situation for us. Mickey in the service department, Orville Jackson in Sales and Mark in finance did such an amazing job with the process that the 2 Sonata's in our garage won't be the last Hyundai's we purchase from them.

VELVETCOMB

Nov 16, 2015

I had a great experience, everyone was very professional!, I felt valued as a customer and that my needs were met. would definitely do business again in the future.Thank you :)

JANECRENSHAW

Nov 13, 2015

Went there just intending to look at the Santa Fe, no expectation of buying at the time. Thought if I liked it, I might look for a used 2014 or 2105. Loved the car so much and was offered what I thought was an excellent price so I took the plunge and bought a brand new 2016! Impressed with the comfort, features, and warranty. Loved our salesman, Oscar Benavides. He made the whole experience enjoyable and easy.

jeh62766

Nov 12, 2015

Thank you for your help Oscar. The entire process was smooth with no pressure. I found a Honda Insight on their website and arrived to check it out. There were no salesmen waiting to pounce. That's a good thing. Oscar approached me after I'd started to inspect the Honda. He was very pleasant and knowledgeable about the car. I knew what I was willing to pay and there was no back and forth. Great experience. Do yourself a favor go in and ask for Oscar. You won't regret it.

TANKPD

Nov 6, 2015

My experience at the dealership was awesome. Third car I've gotten from them. I will definitely recomend this dealership and salesman to anyone who asks.

ENDAMUR

Nov 5, 2015

This has been a really good experience purchasing from Hyundai Cool Springs. The sales person was very friendly, honest and not pushy at all. The manager was great... able to address the concerns and particular needs that I had quickly and efficiently. The customer service was so good here that I went back a few days later and purchased another new car from them.

Mepoteete51

Nov 3, 2015

Oscar is a great salesman! He help me get the car I need with the payment I was happy with. Everyone at Hyundai of Cool Springs is great!!! Definitely would recommend if you need a car please check this dealership out and ask for Oscar!

Happy camper

Nov 2, 2015

We were looking to buy a new car and had been to another dealership, not Hyundai, and felt pushed around and bullied. I was very uncomfortable, but at Hyundai it was the opposite. They were very professional, Oscar was great, and we didn't feel pressured at all. The warranty is awesome and the financing was perfect for us. Overall a great experience!

willyb

Nov 2, 2015

Oscar Benavides is a straight shooter and cuts through all the clutter. He treats you with a businesslike respect. Added bonus: Oscar has a great sense of humor! You will like him too!

Unsatisfied

Oct 31, 2015

The owner/manager stated that they have a 2016 "new" demo car that his wife had been driving. It had over 3,000 miles on it. I have a quote (worksheet) for the vehicle VIN KM8SRDHFXGU135998 in hand from the dealer stating that the mileage is 0 and the car is NEW. According to the dealership, Hyundai does not allow them to sell these vehicles as demo's, so they cannot discount the vehicle. Had I bought a "New" vehicle there, drove it 3,000 miles, and then brought it back to trade in, I would bet they would call that a USED vehicle. Granted, the car has never been titled, therefore technically it is new, but realistically it is not. My wife and I wasted over 2 hours of our time. Don't waste yours! Our salesman, Karl was actually a nice guy. I wish I could say the same for the rest.

PALMEIRARENEE

Oct 31, 2015

This is our second lease purchase with Hyundai of Cool Springs and we couldn't imagine going anywhere else. We have been nothing but pleased with our automobiles and the service we have received from everyone at the dealership, especially Oscar Benavides. We considered going to a dealership closer to our home but Oscar's superior service cannot be beat!

ASHLEY.DWIRE

Oct 27, 2015

Came in to town for a quick trip and to buy a car, the dealership made this such a smooth process from picking out the car to financing. Thanks for the wonderful experience!

DOUGLAS_AKERS

Oct 26, 2015

This was a good buying experience. Sales person was very knowledgeable and helpful. Car performed as we expected. We would shop at this location again.

PRESHIASMUSIC

Oct 24, 2015

We are made welcome by the staff, whether is Oscar calling to check up on my car and family, the experience of the finance (Mark) department, and the people in the service department to us are all FIVE Star. This is why we drive 40 miles to get the REAL customer service you can only hear about -- we get it here.-- Mr. & Mrs. HarrisGoodlettsville TN

KFW3218

Oct 23, 2015

Bruce is wonderful. He is personable, straight forward, and well-informed. I may not have bought a Hyundai, if he was not my salesman, and I love the car I bought. Everything went great through the purchasing process. My only critique is that after the purchase, hearing back from the staff was not as easy as prior to the purchase.

MELISSACLAYTON51

Oct 21, 2015

Had a great experience buying my Hyundai Tuscon. Everyone was so friendly and helpful. They were also willing to work out price that was agreeable.

ROCK572

Oct 21, 2015

Everyone was nice, professional and attentive to my needs. The follow up to get me a better deal after I had left was completely unexpected and really appreciated. I forgot the gentleman's name that in the finance manager but he was also a tremendous help. These people you have are top notch!

Joanne

Oct 15, 2015

My car buying experience at Hyundai of Cool Springs was excellent from the moment I walked onto the lot until I drove off with my new Electra. I was greeted immediately, and treated professionally and courteously. I explained what I was looking for and my price point. I honestly did not think I would be able to even consider a new 2016 Electra. The sales staff and finance team worked extremely hard to meet my budget needs and did not hesitate to offer any possible incentives to get me to where I needed to be financially. The entire staff were extremely patient and understanding and walked me through every step of the process. I would like to give a special thank you to Matthew, Craig, Josh and Frank, owner of the dealership. Yes, the owner of the dealership offered his assistance and guidance. I would definitely recommend Hyundai of Cool Springs to anyone considering purchasing a car.

JAKEAMOODY

Oct 10, 2015

I was greeted immediately. The most streamline process I have experience this far in buying a car. Everyone that helped me remain focus on my needs and never stop working for me. I got an amazing APR rate, my monthly payments remained in my desire range, and I got the car that I wanted. Amazing customer services. When I got there I only had to test drive the car I wanted and complete paperwork. Everything was already done before I got that. This was an effortless process and I was truly blessed by my sales team: Josh Armstrong, Oscar Benavides, and Mark Salvino. Thank you Hyundai for the great sales experience!

Keven

Oct 5, 2015

Hyundai of Cool Springs will treat you with respect as you do your investigation of the vehicles and your pricing. They will not try to force you into vehicles or deals that you do not want. This has been absolutely one of the best car buying experiences of my life...treated courteously, knowledgeably, and given a honestly good deal on the vehicle of my choice. Both Matt and Sam worked with me to get the exact car I wanted. Where other dealerships said no- Sam and Matt said- let's see what we can do. This is what a car buying experience should be!

LUVN_MY3GIRLS

Oct 3, 2015

Awesome Dealer! I had the best experience and I will come back. The salesman Craig was awesome and the price was great for a new car.

PEGGYELLIOTT0

Oct 2, 2015

Traded in low mileage Altima. Loved the car, but wanted more safety upgrades. The Sonata offered the most for the intermediate-full size auto. The only thing disappointing was my color choice was unavailable. They worked hard to find one, but I love my second choice. I could have waited for the 2016 and gotten my red car, but I'm glad I took the blue 2015 fully loaded new classy auto!

JWPERDUE1

Oct 2, 2015

Good folks to deal with. Great car at a great price. No hassles or hard sales tactics. Had Hyundai Sonata before. Great warranty and value

JANETBHUFFMAN

Oct 2, 2015

The Hyundai Genesis is a gem. I highly recommend this vehicle and the dealership gave a good deal for the lease. I will probably reurn in the future.

HERBIELOVESPUGS

Sep 24, 2015

Had a great experience. Matt & Bruce were extremely helpful through the whole process. They answered all my questions and helped me search through several different models to find exactly what I wanted. The whole staff was friendly and helpful.

JLCOTTINGHAM

Sep 21, 2015

Hyundai of Cool Springs will treat you with respect as you do your investigation of the vehicles and your pricing. They will not try to force you into vehicles or deals that you do not want. This has been absolutely one of the best car buying experiences of my life...treated courteously, knowledgeably, and given a honestly good deal on the vehicle of our choice.

Juliep1

Sep 15, 2015

My husband and I recently purchased a Genesis. Our salesman, Oscar, was very easy to work with. It was a very positive experience at Hyundai of Cool Springs. We would absolutely buy again from them and will recommend them to family and friends.

Happydriver15

Sep 15, 2015

While searching for a new luxury vehicle, I decided to visit Hyundai of Cool Springs to look at and test drive some of their vehicles. I was enthusiastically greeted by JB Harrison, who listened to my description of what I was looking for and then proceeded to show me some vehicle options. Short on time, I test drove one vehicle that day but it didn't seem like the right one for me so I continued to shop around. A follow-up phone call from JB brought me back into the dealership and a test drive of a 2015 Genesis. Impressed with the car, I requested a check of available inventory to see what exterior/interior color choices were in stock. Thomas Pacconi pulled the information and personally took me and my husband to all three storage lots to review all the vehicles and we found an exact match of what I was looking for. With the help of Mr. Odrobina, we were able to purchase the car for an excellent price within our budget. Mark Salvino expediently handled all of the purchase paperwork and allowed us plenty of time to discuss various optional warranties. From beginning to end, the shopping and buying process at this dealership was delightful and my new Genesis is totally awesome! Do yourself a favor and check out the great vehicles and fabulous personnel at this dealership before you buy your next vehicle!!

NAVYCMC

Sep 10, 2015

Of all the cars I have ever bought, this has hands down been the best experience. I will absolutely buy from Hyundai of Cool Springs again and will recommend them to my family and friends!

aimeeb

Sep 9, 2015

I've purchased 2 vehicles from Hyundai of Coolsprings & walked away from both feeling very happy & satisfied. I've never enjoyed buying a vehicle until I now. And I will never go anywhere else.

STOCKWROCK

Sep 9, 2015

i have purchased my last 2 new vehicles from this dealership, which obviously gained my loyalty as evidenced by my willingness to return for the second one.

JENEYLISE

Sep 6, 2015

Very profesional the attetion of everybody was perfect i got the perfect car for my need thank so much for the opportunity to buy a car from you guys we have the best expirences

bettycod

Sep 6, 2015

We recently moved to the area and luckily found our way to Cool Springs Hyundai for our scheduled maintenance on our Santa Fe and just recently returned to buy a new Sonata. It turned out to be our lucky day! The service department was the best I have ever experienced, they keep their appointments, and are constantly checking on their customers to make their wait comfortable. When we decided to buy a new car, our sales experience was the same. Salesmen Zack Tilley and Craig Francis are the best and General Manager Frank Odrobina was always checking on our progress. We had a difficult situation and they came through for us and made it easy. We love our Hyundai and have been driving one for the last few years with absolutely no problems or returns for service, other than scheduled maintenance!

LITTLEBIT403

Sep 1, 2015

Open on Sundays, Given a good price, No pressure, Wonderful people, took care of my needs tried to please, I could go on but afraid they will get a big head. LOL Thank You so much for being there when I needed to purchase my vehicle. Also for not pressuring me or showing me something I was not looking for. I truly appreciate everything and I am glad I met the wonderful people at Cool Springs Hyundai

S Shearsby

Aug 28, 2015

Dishonest, fraudulent facilitie. After suspecting that they did not rotate the wheels as required on my previous service I marked my wheels for the next scheduled 37,500 mile service on my 2012 Sonata. Having charged me for the rotation I checked after paying and picking up the car and sure enough, that had not touched the wheels. When I returned the car the service manager told me that the tech swore he had rotated the wheels. When I told the him where I had marked the wheel he went away and I heard nothing more until he returned sometime later and told me that the work was now being done and that the tech was going to be let go. I have no faith in this statement or the competence and honesty of the facility and will never use them again. I realize that this is a relatively small thing but if one cannot trust them to be honest or competent about such little details why would i trust them for anything else?

BESOS2214

Aug 26, 2015

Excellent customer service and very professional. Mr. Oscar Benavides made the purchase of my new car stress free I am very happy with my new car.

Rich47

Aug 26, 2015

It was time to have my car serviced, so I called the great folks at Cool Springs to set up my appointment. This was easily taken care of, as they were able to accommodate my requested day and time frame. I arrived a few minutes early and Eric Warner, my Service Advisor, met me at my car. He double checked with me on what I was needing done and we left to eat at a nearby restaurant. Before long, Eric called and my car was finished. A nice bonus was that they even cleaned it for me. Upon my arrival back, the paperwork was quickly taken care of, and away we went. They provided me great service and were very accommodating -- I would recommend them to anyone.

NSAROLA0

Aug 26, 2015

Excellent experience. Oscar Benevenides went above and beyond to explain the advantages of Hyundai ownership. We were skeptical at first but left feeling satisfied that we made the right choice.

Live&Learn

Aug 23, 2015

After having a long, drawn out bad experience at the Hyundai dealer in downtown Nashville, the Hyundai regional specialist who reviewed our case sent us to Cool Springs so that they could go over our car and make sure things were okay. The people here were courteous, knowledgeable, HONEST, and extremely helpful. We returned to Cool Springs after getting what looked like a serious gouge in a tire. We also asked them about the condition of the rest of the tires, since we had a long trip coming up. A less than scrupulous dealer could have easily talked us into new tires, but the Cool Springs team not only told us that we had a good several thousand more miles on our existing tires, but he patched the damaged tire when he could have easily told us it was past repair. The charges were fair, and he also gave us a good price on the key to the wheel lock, which we needed. I highly recommend Cool Springs Hyundai.

REGINALD.SMITH5

Aug 20, 2015

Open and friendly. Easy to talk to. No real pressure (other than what you pressure yourself with). This part should not have a minimum word length.

MOOME2005

Aug 19, 2015

Great experience, I would definitely recommend this dealership ro someone else. Car was ready to go when I got there, was in and out in a timely manner.

JACQUE403

Aug 18, 2015

I would recommend to others looking to purchase a vehicle and/or trade an old vehicle. Courteous staff and willing to assist and meet your needs.

LILYCLEVELAND777

Aug 11, 2015

Mr. Benavides was very helpful and professional and explained the features of the car which I really needed to know. He was training a young man who did a great job in answering my questions.

CPETYAK

Aug 11, 2015

I was very satisfied how the salesperson treated me - He let me choose the car I wanted and didn't try to sell me a more expensive model - Also the service person I was introduced to was very polite.

ANTIHYUNDAISERVICE

Aug 10, 2015

Bought 3 cars, 2 Hyundais and 1 Ford from this dealer. The Ford had problems as soon as it was driven off the lot - brought it to the service dept twice and was told it was "bad gas and would work itself out". Finally took it to my Firestone dealer who said it was the transmission. After several attempts to get service, they transferred the car to a Ford dealer - faulty clutch on the transmission - a safety issue. Ford ordered the part and now the car has to be in service for 4 days. After making at least 10 phone calls to both dealers for a loaner vehicle (which we were promised), no one will take responsibility for the problem. I spoke with ERIC in SERVICE at HYUNDAI many, many times, and he absolutely refuses to help. So now my car, which was faulty at purchase, although they refused to acknowledge that fact, has to be in the shop for another 4 days and no one will provide a loaner or rental vehicle so that I can get back and forth to work. DO NOT EXPECT HELP FROM THE HYUNDAI SERVICE DEPARTMENT

Sonatakiki1945

Aug 7, 2015

from. The moment we arrived at the Dealer Oscar was helpful and very supportive. He explained all the features and found the right Sonata for me. I could not have asked for a better experience. I would recommend Oscar in particular and the Dealer as well. First rate experience. Thank you Oscar !

DANIELCHERYL50

Aug 5, 2015

Quality and affordable is a win win!We are proud of this USA made car. The buying experience was professional and informative and efficient.Thank you

Hyundai2099

Aug 3, 2015

1st Cool Springs Hyundai had the best prices around. Me and My wife went to buy a used car and we meet JB who was very helpful. We took a test drive and we found our car. JB made the process quick and easy. I would also like to say that Mark Salvino great and made the finance part a breeze.

42mpghappy

Aug 1, 2015

Car buying can be a real hassle, but buying our Hyundai Sonata Hybrid was quick and easy. Everyone was polite and helpful--especially Oscar Benavides.

AUDIOJNKY

Jul 27, 2015

I just turned 40 and had been driving a Volvo for 13 years. I was scared to buy a new car so many choices and such a large dollar purchase for me. I loved the feel of the import but it was time for a new car! After shopping around, I chose Hyundai. Oscar was my sales guy and was very informative, professional, fun and honest about the cars and what my best fit could be. The car is great, the sales staff is great and I would gladly go back and buy another car! Also, inquire about rebates and discounts, Hyundai is LOADED with ways to save! I've been driving the car since July 7th and It simply feels great!

Kernel Dave aka David Dunn

Jul 26, 2015

Went for just a oil and filter change, When my car came back from service it was washed and he showed me what was done. I also got to drive a brand new Santa fe very nice car.

GEAUXLOGAN

Jul 23, 2015

Service was honest and friendly. No pressure or gimmicks. I appreciated the attention to customer satisfaction and service throughout the entire process. It was a great success indeed.

SPENCERSTEPHANIE2

Jul 23, 2015

Great service. Very kind and friendly salesperson. All questions answered quickly, and no surprises with the buying experience. Would highly recommend dealership and my salesperson to anyone who is interested. Very professional.

PRATIKDESAI80

Jul 22, 2015

Sales person was very professional. there was no no sales pressure at all, he was informative and experienced. took care of our needs, asked us what we are looking for & gave us options & found us a car which was not available in his dealership. He could have tried to sale one he had but he got us the car we wanted. great work keep it up.

adamt

Jul 21, 2015

The service department at Hyundai of Cool Springs is top notch. I've been taking my 2011 Hyundai Sonata there for years. Leland and his staff go out of their way to make sure I feel welcomed every time I drive into the service lane. They go the extra mile to make sure my vehicle is in tip-top shape each visit. If you are looking for an honest and dependable place to get your Hyundai worked on, I highly recommend this dealership.

CATLWALKER

Jul 21, 2015

Great experience that led to buying a new car! I loved my last Tuscon and knew I wanted another. Luckily I got the last Tuscon of the color I wanted.

Howard76

Jul 20, 2015

Outstanding Service and listened to our needs and budget. Everyone at this Dealership was so kind and attentive. Oscar is a great salesman. Will recommend

teresa

Jul 17, 2015

Had to have front brakes and rotors changed. From the moment I pulled up to the service gate I was met with a smile. The service tech was very friendly and he took my information quickly and promptly. They guy (Fred) who drove me to work while my car was being serviced was also very friendly. Overall experience was awesome!!!!

HARRYRA18

Jul 11, 2015

This dealership shows respectful and polite environments to the customers. Craig Francis was very professional and kind. Was never pushy. He made sure I met my needs and qualities.

Kristin S.

Jul 10, 2015

Oscar Benavides was very easy to work with. We were able to get everything approved and ready for the close before I walked in the door. A very smooth transition. I would refer Hyundai of Cool Springs as well as Oscar to anyone on their next car purchase.

JORDANEANDREWS

Jul 10, 2015

I had a great experience purchasing my new Santa Fe Sport with Hyundai of Cool Springs. Staff was busy but very friendly and to the point. Thomas was especially a joy to work with. Very thorough. Dealing with the sales department for negotiations was pretty painless and they were willing to work with me on price and get me the exact vehicle I wanted. I'll be back in for service for the first year because it's free! Great perk.

SUSANCHRISTISON

Jul 9, 2015

Oscar Benavides made us feel so comfortable, gave us plenty of time to make a decision, gave us all the information we asked for, was very patient and approachable. We left feeling like we had a new friend.

teresa

Jul 9, 2015

The staff are super friendly. When I arrived to get my vehicle serviced, it was pouring and they sales guys were quick to bring me an umbrella and offer to assist me out of my vehicle. The Service tech that checked me in was kind and took the time to listen to my entrire story about what I thought was wrogn with my vehicle. They never once tried to upsale me or pressure me into making any additional purchases. I am excited for me upcoming service vist. I know I will be greeted with smiles and ready to serve attitudes.

EARLEANML

Jul 7, 2015

HE WAS THE MOST KIND, AWESOME SALESMAN I'VE EVER DEALT WITH. HE WENT OVER EVERYTHING WITH ME. HE TREATED ME WITH THE UP MOST KINDNESS. HE IS A VERY SPECIAL AWESOME GENTLEMAN. WHEN I'M READY TO TRADE MY CAR I WANT TO BUY IT FROM HIM AGAIN, AGAIN, AND AGAIN. AND I WILL RECOMMEND MY FAMILY & FRIENDS TO BUY FROM HIM. SO THANKS AGAIN CRAIG FRANCIS.

CASSANDRAGAUDENZI

Jul 7, 2015

It was a good experience, I was in and out with the kind of car that I needed, I appreciated the help I recieved from everyone at the dealership

Brentwoodbrowns

Jul 7, 2015

We have purchased two new cars from Oscar in the past 9 months and couldn't be happier with our vehicles or the service that Oscar provided. He is an extremely knowledgeable, friendly and helpful salesperson, yet there is no high pressure to buy. These are the reasons along with great cars that we have returned to Hyundai of Cool Springs and purchased from Oscar! Thank you, Oscar for taking such good care of your customers!

Carl Head

Jul 2, 2015

The employees were professional and friendly. The process was as expected for a car purchase. We are happy with our overall experience.

DOTTIEGIGLIO

Jul 1, 2015

The 1.5 hour drive from Alabama to Cool Springs was definitely worth it! Could not have been happier with our experience. Oscar Benavides makes the car buying experience a pleasure! His customer service combined with his knowledge of the Hyundai products makes purchasing a joy. Once you make your choice, the Cool Springs team works together to make the rest of the process just as easy. Don't consider buying without talking to Oscar and Cool Springs Hyundai!

BMABER

Jun 30, 2015

I was greeted with kindness here and it makes me happy to write a review for them. I never feel over sold on repairs and they do educate me each time I visit. I recommend this company 100%

JFRAZIERVA

Jun 22, 2015

It was a great experience. Oscar did a great job of getting my payment to an affordable monthly price. Maintenance and repair was included too.

COLLIN.M.HANSEN

Jun 18, 2015

Couldn't have asked for a more painless and enjoyable car buying experience. We got a new car that fit in our budget. Very happy- Thanks Oscar and Mike T. !!

-Jud

Jun 16, 2015

This was a great overall buying experience. I would buy from them again for my next car need. I am sure it will be a while before then. There was a little pressure to buy immediately but was able to talk with the salesman about my reservations. They let me take the car home overnight and make sure all of my car seats fit. This was very important.

Bobwcpr

Jun 10, 2015

I first met Oscar 3 years ago when I brought my car in to be serviced. While waiting he introduced himself and said to keep him in mind for future purchases. A few months later I was in the market for a new Hyundai and since he had made such an impression on me I asked for his help. He assisted me with a lease and now 3 years later we leased a second car from him.

MARCIA.BRYNDEL

Jun 10, 2015

the best car buying experiene i ever had . everyone was professional,friendly and thorough.He had the car waiting on me when i arrived ( thanks to the internet) and met me at the door.i knew it was the one before i even drove it. i dreaded the whole experience but it was a breeze. love love love my car

prfslp

Jun 9, 2015

Oscar provided great customer service and even saved us money compared to our previous lease. We've been very happy with our Sonatas. See you again in 3 years.

CHDUBEN

Jun 5, 2015

I recieved great service and left with the car i wanted. I love my new hybrid, and i cannot wait to see the drop in my gas costs! Thanks, Craig and Van!,,

DACLMX

Jun 5, 2015

All I can say is thanks to Oscar and Thomas for their excellent service and all the advise during our purchase. The kind of dealership service that we all want.

PEARLLUMPKINS

Jun 4, 2015

Excellent company and staff to do business with. Hyundai automobiles are a great value compared to other brands in reliability, quality and value. Tank you.

YOUSSEF0302

Jun 4, 2015

Thanks for your help. Could have been a little less aggressive and offered time alone to think and discuss. Otherwise good salesman. Would have preferred to get more features with blue link than the subscription that was offered.

JON.DOLIANA

Jun 3, 2015

Great buying experience! Found the perfect car that I needed at the right price. I drove from Murfreesboro because of the reputation of the Cool Springs Hyundai reputation.

Moss22

Jun 2, 2015

I have a little bit of a credit issue. But they didn't stop working to try and get me approved. Walter and Van were very helpful to get the deal done. Very shortly Ill go pick up new/used Infiniti M37x. Thanks guys!

Tidwell.jimmy/ashley

Jun 1, 2015

Thank you Oscar for your help!!! Great customer service from everyone at the Dealership. It was quick and painless ??. I would definitely recommend them to family and friends!

Robin Patton

May 28, 2015

I visited this dealership just to look at what was available. I already had a Santa Fe and was happy with it but it was 10 years old. The car had given me no problems so I wanted to see what the new Santa Fe was like. I worked with Oscar Benavides and he was so easy to work with. I didn't intend to buy on this trip, but Oscar was able to get me a great deal and I couldn't say no. He did not have the color car I was interested in, but was able to get me the exact car I wanted in 2 days. I also worked with Mark Salvino in the finance department. I was having trouble deciding what extras to add in and he was very patient and explained everything in detail. I would highly recommend this dealership if you are in the market for a Hyundai.

Maryna

May 26, 2015

We bought a used Sonata about a month ago. Our assistant was Bruce. We were treated good there by all the employees. They have been patient enough to resolve all our questions yet at some moments we had to insist to review or fix something. The only one thing that spoilted the good impression is that we have not received the documents we asked for - inspection list and car fax - despite we reminded the manager and several times the assistant.

CarolineC

May 24, 2015

My car buying experience at Hyundai of Cool Springs could not have been better! I went in just to test drive and walked out the proud owner of a brand new Elantra. The stuff could not have been more helpful or accommodating. I worked with sales reps JB and Jon and I highly recommend them. They were so helpful and bent over backwards to make my experience great, and I absolutely love my new car.

rn11

May 24, 2015

I took my car for an oil change. They didn't have appointments available but said they would fit me in, and I was still there less than an hour! Everyone was very courteous and polite!

Sammed Mandape

May 22, 2015

Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were prompt in their response. He told me that I should contact him in case there are any issues henceforth and assured that they will definitely try to work things out. I still would have preferred this treatment before I posted the earlier review. My suggestion is, contact Frank if things do not work out between you and sales team or service team.

Sante Fe Sally

May 22, 2015

Oscar was very helpful and worked very hard to find the car we wanted. Every one with whom we came in contact was very courteous.

Monday19

May 22, 2015

My experience was excellent. I dealt with Craig Francis who I found to be the most honest salesman that I have ever dealt with. Easiest day I ever had Thanks so much

Sammed Mandape

May 21, 2015

I bought hyundai sonata 2014 from hyundai at coolsprings. My sales person was Craig. When you are buying the sales team is very enthusiastic and they will promise you things which they don't remeber later. First of all they got a car for me with 700 miles on it. I was not happy with it and told them I am paying for a brand new car and don't want it with these many miles. They said we had to get it from other dealer and other things. But I was not informed about it. Later they told me they can another car but it will have about 300 miles on it and I was OK with it. Then the sales person said first year maintenance is on the dealer. But they didn't say it just includes oil and filter change. Also, they didn't say that though it is all first year actually there will only be two oil changes. I followed the recommended plan provided by hyundai in their manual. According to which I had to do third oil change within first year. When I went there they said I have to pay for it. When I talked to sales person he kept telling me how often he does his oil change. I showed him the owner's manual and told him that I fall in category where my car is driven in severe condition. According to which third oil change is required. Then he said I am 1 year 3 days over and so I have to pay. I told him I tried to get appointment before the end of my first year but that was not available. Then he said he is sorry and nothing can be done. Additionally, my hood was out of alignment and it used to vibrate while driving. This was way before the end of my first year. I asked them to have a look at it. But nothing was done at the service department. The service is not good at all. I am not happy about the service they give. I told the same to Craig. And I am not recommending this dealer to anyone.

The man

May 21, 2015

Best experience in buying a car I've ever had I would gladly recommend this dealership to anyone who wants a Hyundai They are the best I've ever dealt with

Sammed

May 21, 2015

Updated review: After my initial review, Frank Odrobina (GM) from Hyundai at Cool Springs called and offered to get the issue resolved. They were prompt in their response. He told me that I should contact him in case there are any issues henceforth and assured that they will definitely try to work things out. I still would have preferred this treatment before I posted the earlier review. My suggestion is, contact Frank if things do not work out between you and sales team or service team.Old review:I bought hyundai sonata 2014 from hyundai at coolsprings. My sales person was Craig. When you are buying the sales team is very enthusiastic and they will promise you things which they don't remeber later. First of all they got a car for me with 700 miles on it. I was not happy with it and told them I am paying for a brand new car and don't want it with these many miles. They said we had to get it from other dealer and other things. But I was not informed about it. Later they told me they can another car but it will have about 300 miles on it and I was OK with it. Then the sales person said first year maintenance is on the dealer. But they didn't say it just includes oil and filter change. Also, they didn't say that though it is all first year actually there will only be two oil changes. I followed the recommended plan provided by hyundai in their manual. According to which I had to do third oil change within first year. When I went there they said I have to pay for it. When I talked to sales person he kept telling me how often he does his oil change. I showed him the owner's manual and told him that I fall in category where my car is driven in severe condition. According to which third oil change is required. Then he said I am 1 year 3 days over and so I have to pay. I told him I tried to get appointment before the end of my first year but that was not available. Then he said he is sorry and nothing can be done. Additionally, my hood was out of alignment and it used to vibrate while driving. This was way before the end of my first year. I asked them to have a look at it. But nothing was done at the service department. The service is not good at all. I am not happy about the service they give. I told the same to Craig. And I am not recommending this dealer to anyone.

Angelie

May 16, 2015

The process was easy. Courteous and professional. The staff was extremely customer friendly and positive. I would recommend this service to all my friends. I will be back there.

Rich47

May 15, 2015

I came in for an oil change and filter. I asked about a front-end alignment, even though I had one last time. They very kindly checked for me and indicated it was fine. It was heartwarming that the service man was honest with me, instead of saying "sure you need one, since you have surely hit one or more of Nashville's potholes" during the last few weeks. Instead, he indicated that everything was fine--an honest service department and that is a primary reason why I like the Hyundai of Cool Springs Service Department, to service my car. I also like that they bring you out a clean and vacuumed car.

Hyundai Sonata GLS

May 15, 2015

I took my Hyundai Sonata GLS in for a recall repair. Michael McGrath was the service adviser and he noticed that an additional recall notice needed to handled and they took care of both quickly. They also provided a complimentary car wash and vacuum. This was a great experience for me.

Happy Tuscan Owner

May 12, 2015

I am a Costco Member and went through the Costco auto purchasing program. To use this program I was referred to Hyundai of Cool Springs and Oscar. He was very helpful and helped me get the Tuscan I would be happy with. Him and the Finance manager were great.

lmbiggs

Apr 10, 2015

Not your typical car dealership. Van Hayes, Bruce Newport, and Craig Francis were so nice and genuine. It was like I had known them forever. They cared and wanted what was best for me. They have called and emailed just to check in. I have never had a dealership go above and beyond to make sure everything was perfect.

kstat

Mar 29, 2015

When I came in the door I told the sales associate, Oscar Benavides, that I wanted the most affordable car they had and without hesitation he told me their 2 most affordable cars. I chose which car I wanted after looking at them and then he had me out the door within 30 to 45 minutes. No one tried to push any extra charges on me, they just showed me my options and I picked the one that suited me best. This is a great dealership with great management and employees and I would recommend them to anyone. Also, I love my car!

Zach Baker

Mar 25, 2015

I had a great experience with this dealership. I was never pressured into buying and Oscar went to great lengths to make sure I was given the best price and finance options. After I'd purchased my 2015 Sonata he made sure I fully understood how everything worked. Great guy was very helpful.

tkeele

Mar 23, 2015

My experience was much more pleasant than I expected. My experience was much better than when I purchased my last vehicle at another dealer. There was no pressure and I drove away happy. I would definitely reccomend Hyunday of Cool Springs to my friends.

swise123

Mar 23, 2015

Working with Oscar was a pleasure! He was able to work within my budget. At no time did I feel pressured like you do at most car dealerships. I will highly recommend him to anyone that is looking for a new vehicle!

Callie S

Mar 9, 2015

its not your typical car dealership! from the second i walked in the doors i was taken care of. i had one of the worst experiences at another dealership and the cool springs changed my mind on the process of buying a car. My sales person Bruce Newport went out of his way to make sure the car was what i wanted. the experience was painless & actually fun, from them making sure i wasn't hungry to getting me out the door with my new keys in less than 2 hours. i would recommend them to any and everyone! The finance department was just as easy Mark Salvino (sp) he explained everything i didn't understand ( my first new car purchase) and got me out the door pretty quick!

PorPor55

Feb 27, 2015

My husband and I went car shopping and thanks to an ad in our local newspaper our first (and only) stop was Hyundai of Cool Springs. We were greeted by Zack Tilley who skillfully guided us through the process. The thing that stood out most about Zack was his love of cars. He was no doubt, a car guy. His love for the product he was selling was contagious. Without looking any further we left with a new 2015 Sonata. I'm crazy about my new Sonata!

fwm

Feb 26, 2015

Found just the car a wanted quickly and provided pricing to get the deal done. Car was delivered on time. Best car I have ever owned including Mercedes, BMW and many others.

Kevin S

Feb 9, 2015

I had a great experience purchasing a 2015 Genesis from these guys. Jon Hansen was a great sales rep who was quick, attentive and knowledgeable. Van and Frank were also great to work with. I felt comfortable through the whole process and I felt like they were listening to me. Definitely would advise anyone to go talk to these guys about buying a car.

Mike B.

Jan 31, 2015

Great employees, service, and customer service. This is the best dealership in TN.

Votts

Jan 24, 2015

When you go back to a car dealership it's because of reputation and satisfaction. That is why my wife and I have purchased our third vehicle at this dealership.It starts at the Top with Leadership and finds its way all the way down from sales, financing and service departments.Every aspect of our relations with Hyundai of Cool Springs is satisfying. I have told so many about this dealership and I am confident that you will find it just as amazing. When you hear words like commitment and dedication that is what you will experience. To say that a car dealership cares seems odd, but this one is different. Thanks Hyundai of Cool Springs Team for such a wonderful experience!

mswader

Jan 20, 2015

Just purchased second new Hyundai from Hyuandi of Cools Springs. I purchased a Genesis in 2011 and received outstanding service and was very pleased with the sale and service I have received for the past four years. Today I traded in my beloved Genesis for a Santa Fe and received the same outstanding service that I continue to receive from this dealership every time. They truly work hard to make sure you get the best deal and are satisfied with your purchase as well as try to meet the requests that you have regarding your purchase.I definitely recommend them to anyone who is in the market for a Hyundai vehicle...Excellent buying experience both times!

AP

Jan 19, 2015

My wife met him on a flight to NC, passed her a card, went to dealership 2x, bought a car on 2nd visit Saturday and pick the car up this Wednesday.

acustomer

Jan 4, 2015

professional & helpful, the dealership did not have specific car i was looking but even during christmas week he found the car and delivered it in 3 days

None

Jan 1, 2015

Buying a car from Oscar was a great experience. I got the price and the car I wanted. But, the best part was that Oscar worked harder after the sale to make sure my BlueLink was set up correctly. Many salesmen forget who you are after they close the sale. I highly recommend Oscar!

lbmulloy

Jan 1, 2015

Leasing our 2015 Hyundai Sonata Sport was the most pleasant experience acquiring a new car I have ever had. Oscar presented the car we wanted with a price that could not be beat. First class responsiveness from the get go.

Lou

Dec 31, 2014

Oscar truly made the buying experience painless. He knew his auto and specs. We feel that overall it was a # 10 . We always had our older Sonata serviced at Cool Springs with no stress. So when we gave our 2008 Sonata to our son Cool Springs Hyundai was our first choice to go buy a new car..... Thank you again Oscar for a memorable pleasant experience....Lou & Jouce

Amy Shonk

Dec 9, 2014

I had been everywhere looking for my dream car at everywhere I had went couldn't match it. However John(bowtie guy) made it really easy he asked what I wanted & matched it + added some features. I had spent hours at other dealers throughout the week but not Hyundai I was in an out in about an hour & I got the car I wanted at the price I wanted. Best Experience Ever! I would high recommend .

Mary Jo

Dec 8, 2014

My husband and I were in the market for a new SUV. Our current car was about to go out of warranty and we wanted to trade it in for something just as stylish, but more practical and reasonable to maintain. After test driving just about every SUV, we tried the Santa Fe. We had heard good things about Hyundai, although we did not really know much about the models, trims and options available. We were greeted by Zach Tilley who diligently accessed our needs, and matched us up with the Santa Fe 2.0 Sport. He spent over an hour with us test driving the vehicle, and answered every one of my husbands technical questions. It has been our experience in the past that at other car dealers the sales persons were not as learned about the models we were test driving, which was always disappointing to us. I fell in love with the look and feel of the vehicle. I had my heart set on a fully loaded, white car with saddle interior. There were none on the lot. Instead of pushing the dealerships current inventory, Zack located one from another dealership out of state and had it brought in the following day. He even allowed us to take it around town for the entire day by ourselves to see if we were comfortable with it. Zack pushed to get us a top dollar amount for our trade-in, and performed a thorough preparation and walk through on our new vehicle. I have had other high-end cars prior to buying my Santa Fe (three Lexus RXs and my Mercedes ML63 AMG), but my buying experience at Hyundai was by far the best due to the attention to detail in every facet by Zach. He continues to provide the same quality service every time I have a question or need, even though the sale is done.

Ahg0002

Dec 8, 2014

It made leasing a car an easy ordeal! Oscar put my mind at ease. I will definitley be giving both Hyundai and Oscar my business in the future.

breezy77

Nov 15, 2014

I visited Hyundai of Cool Springs just to check out the SUV selection one evening after work. It was late but I thought I'd talk to someone about my options about trading my Elantra in for an SUV. I was curious about the difference in my payments, size of vehicle, and my trade-in value before making any leaps. Was trading in a good idea at this point or did I need to wait?Although it was late, Oscar Benavides greeted me with a warm smile that evening and never made me feel as though they were rushed to leave that evening. I was presented with some very pleasing offers for both my trade-in and financing of the newer, larger vehicle. I walked away that night the proud owner of a new Tucson. I was quite surprised at how quickly and stress-free my car buying experience was. Oscar was extremely friendly, patient, and answered all my questions and concerns. I had to go back to the dealership a couple days later and he again welcomed me with a warm greeting with my name and all. I feel confident that should I need anything else, I can contact Oscar and he will have my back. I want to send them a HUGE thanks for the great experience.

Bren

Oct 31, 2014

Last May, I only went to the Hyundai dealership with the boyfriend for service on his car.Never thought I would leave with a new car. My BF and I were checking out the Velosters in the lot and thinking we would like to have another one in the family. Zack Tilley opened the door to the black Veloster on the show room floor and I was done. His knowledge about the Hyundai models was very impressive. There wasn't any pressure of your typical salesperson 'push' and he made the buying experience pleasant. He respected our space and was there when we had questions about the car. I have bought many cars throughout my driving career and this car-buying experience was phenomenal. Very happy with my Veloster and enjoy going back for servicing. Everyone is very professional and friendly.

carlover76

Oct 27, 2014

My wife had gone in shopping for a new SUV. She went with a different brand, but kept telling me to call Oscar as I was also looking for a new car. I wanted to test drive a Genesis sedan, and went in to talk to Oscar so he could show me the car. I was originally looking at a used one, but Oscar was able to give me a great deal on a new (but outgoing model) Genesis, so I jumped on it! Oscar was patient, answered all of my questions, and worked hard to make sure I got all of my needs met and that I was happy with the purchase. The owner of the dealership was also nice enough to come up and introduce himself, which I have never had happen.A few days after buying the car, I found that the windshield wipers were streaking, so I called Oscar to see if I could have them swap them out with new ones. No problem! I pulled up, Oscar spoke with the Service Dept., and 5 minutes later I had new wipers installed at no charge.This dealership has been great to work with!

volvetter2013

Oct 26, 2014

Our latest purchase of a new Hyundai from the Cool Springs dealership just amplifies why we keep coming back to them. Zack Tilley is a hard worker, always going the extra mile for his customers. After buying the last two from Zack, I wouldn't even think of going to someone else for a sale/trade, because I actually and truly trust him. I know... that doesn't sound normal when speaking about car salesmen. But Zack is not "normal". He puts the customer first and lays things on the line, while searching for the best deal.

titanslover46

Oct 26, 2014

I have purchased many new cars over the years, and have had many bad experiences, but I can honestly say this was the best buying experience I have had! Our Salesperson Shaprese is amazing! She is friendly and outgoing, without being pushy at all. She is very genuine and professional. She does what he says he is going to do, and follows through promptly! They gave me a good deal and went the extra mile to get the color of car I wanted--in 1 day! This is a great dealership so far, and I look forward to a long relationship with them!

Tyrone

Oct 21, 2014

I purchased a 2014 Equus with help from Zack Tilly. Zack's knowledge of the Equus was awesome his ability to put my wife at ease about the Equus was epic. I have purchased three hyundais from this dealership over the past four years. Zack has tact, customer service oriented, and his can do attitude is in keeping with the highest traditions of the auto industry. The only way to describe the service department is OUTSTANDING!! Hubert Tyrone Collins

bc

Oct 20, 2014

I bought a car at hyundai of cool springs and it was a wonderful experience. The staff went out of their way to make me comfortable. I didn't have to do a lot of haggling i just told Zack how much i could afford and he made it work. I was their for a while with the paper work but it wasn't their fault. The computer were having problems. Over all i would recommend anyone to go to this dealership and ask for zack.

Stacy Allen

Oct 18, 2014

Getting a new car is always great; "buying" has never been one of my favorite things, but it was not a high pressure environment at this dealership. Zack Tilley knows his fleet of cars, and he has a knowledge of comparable vehicles you may be considering, which is important. He listened to my needs and wants in a new car, and went with us on several test drives. We didn't buy immediately, and when we would call with additional questions he was very responsive. Zack trained me on numerous features on my 2015 Sonata Limited, which I am really enjoying. I still get an occasional call from Zack to ensure all is well.

Steve R

Oct 17, 2014

My wife and I decided we wanted a vehicle with a bit better gas mileage than our Jeep. We decided to look for something a bit sporty, and accidentally happened upon Hyundai of Cool Springs and the Velociter. When we pulled up on the lot and started walking towards a Velociter parked on the street, we were approached by a salesman, Zack Tilley. He listened to what we wanted, and immediately pointed us towards a vehicle to drive. We ended up driving a 2nd vehicle, more peppy than the first (turbo model) and decided to start talking the deal. Now mind you, we had no intention of buying that day, but Zack was so personable, without being pushy at all, we decided to see what we could work out. We went back and forth a couple times and finally came to an agreement and drove out with a new 2015 Velociter. Before we left, Zack insisted on going over every feature of the vehicle, and also suggested we come back for a refresher as it was so much info. Zack took care of getting our vehicle cleaned up and told us every time we came back for service to come say hi. I was quite impressed with Zack's attitude about the sale entirely....I am not in to pushy at all, and am likely to walk if people start getting that way. Zack wasn't, as I stated before, he listened to what we were looking for and used that info to point us at the right vehicle. I highly recommend this Dealership in general and Zack in particular. Service was also spot on when we brought the vehicle back for paint armor.

Older honest guy

Oct 17, 2014

The sales process with Zack was really great, he takes care of his potential clients and follows up with the customer after the purchase. I highly recommend Zack and the Hyundai. The facility and the service department are not as great as the buying experience however I think ownership is trying to improve on the service. The facility is just too small or the inventory is too big, no remedy here until they move to a more appropriately sized facility.

Chuck Minor

Oct 17, 2014

I have purchased three vehicles from this dealership. I have found the experience to be truly exceptional. Zach Tilley went out of his way to help answer all of my questions completely. He also personally delivered the cars to my home as I bought two cars recently for my kids. In addition, Van assisted with the financial terms and accommodated all of my requests. I would definetly recommend buying or leasing a car from them.

NBrando

Oct 17, 2014

My old Jeep suddenly died, so I visited HOCS to check out the Veloster Turbo which I researched after seeing a TV ad. After a test drive, my wife surprised me by insisting on getting one for herself. I jokingly said, "we are not here shopping for you". So our salesperson, Zack Tilley, very astutely introduced me to the Genesis Coupe, which I fell in love with. We are now the very happy owners of two awesome, highly efficient and affordable sportscars with 100,000 mile warranties. Zack made our experience fun and exciting. His knowledge, honesty and enthusiasm earned our trust and friendship, and I highly recommend him and this dealership to anyone interested!!!!!

Antiquer Carol

Oct 17, 2014

My husband and I love dealing with Zach Tilley! He's the best!

Courtney, TN

Oct 4, 2014

I came to this dealer ship with my grandmother to look at some cars and get information on somethings while trying to make the best decision on what type of car to buy. The sales person I delt with went above and beyond to give me information and show me features I never thought mattered, he knew I was not planning to buy that day but was doing research and he still treated me like I was spending money right then. I had his full attention the entire time we where there. I will for sure be getting a hyundai when we are ready to buy and it will be from cool springs. Everyone I came in touch with where all smiles and ready to help any way they could. Thank you for the experience that we had.

ddarrohn

Oct 4, 2014

It has been a number of years since I have purchased a vehicle, so I was a little uncertain as to what to expect. I bought a new 2014 Santa Fe from Oscar a couple months back, and the experience was excellent When, the other car gave out last month, I went right back to deal with Oscar, and bought a pre-owned Sonata. He knows his stuff, and explains the key features and services clearly and patiently. Greg went through several different finance options to get the deal where I needed it. In purchasing both vehicles, it was the best car buying experience I have ever had. I would recommend Oscar and Hyundai of Cool Springs to anyone who asked. BTW, after riding in the Santa Fe, my daughter has now added that to her list of potential vehicles to purchase.

adamryan1970

Oct 2, 2014

This is a great dealership. The staff is there to help. You always feel like you are important to them, and they work hard to earn your business. I have bought three cars from them in two years. I don't need to go anywhere else.

kallen52

Oct 2, 2014

I'm very glad I had the good fortune of working with Oscar and Van. I previously purchased two Hyundais from another dealer but will return to Cool Springs Hyundai next time because of the great service and communication. Oscar and Van exceeded my expectations. Oscar made the entire purchase transaction quick and painless. There were no surprises !Van spent much time communicating with me via email as I had requested. He was very responsive but not intrusive. He answered every question posed and he gave me the best deal possible. Everything was ready for me to pick up my new Sonata when I arrived at the dealership and Oscar and Van made the whole process effortless.

rnicole

Sep 22, 2014

Awesome service! My husband and I felt like valued customers at Hyundai of Cool Springs. The employees remembered us the many times we came to look at cars, and helped us find the perfect one for us. This was the first car either of us had purchased and they made it easy. They were honest with us and allowed us to ask numerous questions.

RDUNNING21

Sep 20, 2014

THIS DEALERSHIP GOES ABOVE AND BEYOND FOR ME! THEIR SERVICE IS AMAZING AND THERE IS NO ONE ELSE LIKE THEM! THEY ARE FAST AND FRIENDLY FROM RYAN IN SERVICE TO CANDAS AT THE CASHIER OFFICE. I WILL CONTINUE TO BUY AND HAVE MY VEHICLES SERVICED HERE! THANK YOU

CParker

Sep 13, 2014

We had bought a 2009 Hyundai Santa Fe from Hyundai of Cool Springs and returned to trade and get a previously owned 2014 Santa Fe Sport. The morning prior to going I had checked the website and there were 6 models of the car I was wanting. By the afternoon when we got there; there was only 1 left. We drove it, we liked the color and bought it. I had enjoyed the 2009 Santa Fe and no major problems with it; just routine maintenence cost. We are both happy with the 2014 model so far; it seems to ride a bit smoother and quieter than the 2009 model.

sandib.good.5

Sep 11, 2014

We drove from Huntsville, AL to find the perfect auto for our family. Oscar did a wonderful job to help us achieve our goal. His communication skills are impeccable. We were very well informed throughout the whole process. Mark worked with us to get the best possible financing. We left the dealership as satisfied customers. We would highly recommend Oscar Benavides and Cool Springs for any vehicle needs.

tammymeade

Sep 8, 2014

Working with Oscar, Van and Mark on the purchase of my 2012 Hyundai Tuscon was a joy. They know their products and are willing to work every angle to get you into the car you want. They do not put on the full court pressure (if they had, I would have walked out), but were availble to answer any question and provide all of the information available about their products. In addition, each of them has a great sense of humor...which was necessary for the day I was having!

dick000

Sep 3, 2014

I returned to this dealership to deal with Oscar. It is the 2nd vehicle I have purchased from him. He knows what he is selling and explains everything I needed to know. Mark went over different finance option to get the best offer available.

Philtays

Sep 1, 2014

We drove from Florence, Al and bought a 2015 Sonata Limited. Oscar did outstanding job in finding the vehicle we wanted. His communication skills and keeping us informedwas excellent. He understands speed is king. We would high recommend Oscar Benavides at the dealership in Cool Springs.. Phil -- Florence,Al

carltlarson

Aug 28, 2014

Oscar is the reason I drove from NC to TN to buy my last car. He's the best. Give him a call today and you will get the best deal possible!

Sammy

Aug 17, 2014

Purchased a car new at Hyundai of Cool Springs. Regular maintenance (where you pay) runs pretty smooth; however, any issue you have that's under warranty will result in either you making 3-4 trips to the dealer to try to have them agree to fix it and even when they do agree to a solution, their repairs are not quality. damage to my vehicle (small, but STILL damage) was done - not reported by me on the first occasion because I was just excited to actually get SOMETHING fixed and the damage to the dash seemed minor. Paint damage, however, was pretty significant. Run, run, RUN away from this dealer. Their prefabricated responses to these unhappy reviews is pretty pathetic as they've already lied in a response to another review I posted on a different website.

nellmasto

Aug 13, 2014

Oscar was respectful of our desires and choices, always gently helping us to move in an acceptabledirection. This purchase was fairly quick and painless. As usually auto purchases can be very stressful.After the purchase, Oscar went to the car and demonstrated many features that were new to us.As we were biding him farewell, he made sure that we were welcomed to telephone him if we hadany questions.Overall we were very satisfied with the Cool Springs Hyundai dealership.When the tags arrived, we drove down to get them. As we walked across the lot to our car, wemet Mike who immediately ask if he could put the plates on for us. Now that is going above andbeyond the call of "duty"!

Dw mead

Aug 13, 2014

Buying a car is not at the top of my "fun list", but the team I got to work with at Hyundai of Cool Springs came close to putting it there. Shaprese Smith, my sales person, spent almost 6 hours helping me wade through options, test driving multiple Hyundai models, and ended up letting me take home a previously owned 2013 Acura sedan, which I think is clear evidence that she was listening to what I wanted, I felt no pressure from her - only support. And now I feel like a kid with a new toy. Mark Salvino was equally attentive to detail in working with me to find the best financing options. Van Hayes was good to answer technical questions, even though it was not even his sale. These folks worked together like a professional team - a family. If this is any indication of how these folks work for their customers, I will be looking forward to bringing my car in for regular service for years to come.

bburkett

Jul 24, 2014

I had been doing research for many months on the vehicle I was wanting to purchase and new I wanted to test drive a 2014 Hyundai Sante Fe Sport with the specific details on the vehicle to know exactly what I was getting. Once I had driven the vehicle and fell in love, the dreaded purchasing process was next. I am a mid twenties female and have struggled with car buying because in most cases, I get frustrated talking finances since most women are viewed to be easily persuaded. I knew exactly what I wanted and I would not take less. I spoke with the salesman as well as his superiors and they explained every detail of how car buying works. I was very impressed with how respected I was as well as the patience they showed to explain in detail the process I was about to begin. After purchasing the vehicle, the financing department was so wonderful and helped to lighten the mood as well as answer any questions I had. I very thoroughly enjoyed my experience with this location and would recommend it to everyone.

nicksantafe

Jul 7, 2014

I enjoyed my buying experience and working with Oscar. He was able to find a vehicle for me with all the right options and also helped me in getting out of the existing lease. Overall it was a pleasant experience and I am happy with the Hyundai quality. Great Job !!!

Richard in Bellevue

Jul 3, 2014

The service department at Hyundai of Cool Springs has always provided great service, to me. They have been courteous, kind, and professional, in our dealings. Today, as my car was being serviced, they even took us to the nearby mall and picked us up, when my car was ready. I appreciate the great job that they do.

Raec0818

Jul 1, 2014

I left a review before, then I saw that the dealership had responded to my review. The response was not only a lie, but claimed that the situation actually occurred at another dealership, which it definitely did not. This just goes to show how much this dealership loves to lie, mislead, and deceive customers. There is nothing in this world that would make me go back to them. Customer service is, as the employees let us know during this whole ordeal, always an issue. Personally, I think this warning would have been very helpful before we did business with Hyundai of Cool Springs. I was surprised to read their claim that they had talked to us and that we were 100% satisfied. This has not happened and I'm sure it will not. They definitely have not tried to remedy anything with us at all, although a simple apology would be nice.This dealership does not stand behind its 100% satisfaction guarantee in the least. Again, steer clear of this dealership and its employees. It is simply ridiculous that they responded to my review only in lies.. I'm speechless.

markp724

Jun 26, 2014

Our overall buying experience was superior. Oscar was very knowledgeable of the car and services offered and his approach to the sale was well received by both of us (me and my wife). I would highly recommend Oscar (and have already) and look forward to visiting him for a future purchase.

Melissa

Jun 25, 2014

I have been going to Hyundai of Cool Springs for 2 years now. I am very happy with the level of service I receive. The staff is very friendly and honest. They always complete my car within the timeframe promised. They never seem to try and sell me things I do not need.

jsjackson86

Jun 21, 2014

I always enjoy my visits at Hyundai. Everyone is pleasant and the customer service is superb. I cant wait to make my next purchase with this dealership.

mikerau

Jun 6, 2014

Oscar was a pleasure to work with. I'm not the biggest fan of being at a dealer, but he made this a painless experience and had us out of there in no time. Would definitely go back for any future car needs!

Leeroywyoung32

Jun 4, 2014

My wife and I traded a 2013 Hyundai Sonata. We were at a point of trading...contacted Oscar and he and Jason put us in a 2014 Hyundai Sonata - at a very affordable price - with amenities we preferred.

bzangerle

May 9, 2014

I went to hyundai of cool springs to look at the elantra, oscar worked with me to get me the car a really wanted the sonata. Oscar was great to work with very professional, friendly, and most important there was no pressure and no dealer games. Oscar just gave me a great deal upfront. Mark in finance was great too, got all the paper work done quickly while still explaining everything.

Raec0818

Apr 15, 2014

We are still waiting on a check they "promised" us for our trade, and doubt we will get it. We were lied to consistently about everything imaginable, including money, the quality of the car we bought, and customer service to remedy all the issues we had. A week later, we had to just trade in the car we purchased from Hyundai of Cool Springs for a different car at ANOTHER dealership because of all of its issues and lost $5000 on the transaction. This dealership is a joke, but not as much as their "100% customer satisfaction guarantee!"

AshG35

Apr 6, 2014

JJ was a Pro to work with. We talked on a Saturday about what I was looking for and he took time to meet my Daughter and I on a Sunday afternoon. Deal was basically worked out before we walked in the door no hidden this or that just straight up honest deal. We drove the car home Sunday afternoon with only about 1 hour at dealer ship. He handled paperwork in a very professional and timely manner. JJ even took time Monday to meet with us and insure we were satisfied with the car. My Daughter is very happy with her new car and I was very pleased with JJs service and honesty. Very nicely done Thank JJ

jdhennessy

Apr 5, 2014

Work done as instructed, on time or even a little before expected. Car was washed as promised and paperwork was simple and quick. Service meets expectations.

jrhennessy

Apr 4, 2014

I was able to get my Hyundai Accent in on short notice and as always everyone on the staff was extremely friendly and helpful. I like having my vehicle serviced at the dealership so that I know that all service performed conforms with manufacturer specifications. My hope is by doing this I will ultimately extend the life of my vehicle. I only wish they had a lower cost options for oil changes. I know it's a small thing but when I get coupons from many different companies advertising a $19.99 oil change it makes it a little tough to justify spending more. Other than that -- I have been very happy with the service that is provided and the time the staff takes to explain any issues I have and the best resolution. Courtney is always a smiling face when we pick up our vehicle. I would recommend Hyundai of Cool Springs to anyone that needs their vehicle service. J. Hennessy

mikemontanari

Apr 2, 2014

Everyone was very knowledgeable and professional. JJ really new all about the vehicle and all of the features. He addressed all of our questions and did not pressure us. He stayed with us through every step of the way. Van was very straightforward and worked hard to make sure we got the best deal possible.

kellybush

Mar 31, 2014

I purchased my 3rd Hyundai from this dealership and received great service! I highly recommend Hyundai vehicles! JJ Parsons was very thorough with my car delivery and I've since referred him business. The service dept. has excellent customer service and I rarely wait long. Convenience, coupons, and care, are what I like about this Hyundai!

shopkins7

Mar 31, 2014

Cool Springs Hyundai was referred to me by a friend. I was having a hard time deciding between another Honda and a Santa Fe. Oscar is an excellent professional. His kindness, patience and experience was the deciding factor in getting the Santa Fe. The accountant was also very patient with me. Ask for Oscar when you drop in, you will have a great experience.

ronwen1

Mar 31, 2014

Oscar Benavides was extremely helpful, friendly & professional. He went above and beyond to get us a great deal on a great car. I would highly recommend him to anyone looking to purchase a vehicle. We look forward to working with him when we are ready to purchase our next vehicle. He was very knowledgeable & was a pleasure to work with.

amandamcgraw

Mar 31, 2014

Oscar was very patient and informative even staying late until I felt comfortable and was happy about new car purchase. I love my Santa Fe and will be a lifetime customer of this dealership as long as Oscar is there

markkovaly88

Mar 31, 2014

I stopped into Hyundai of cool springs just to be thorough and look at the Hyundai. I had already pretty much made my decision to go with a Kia Optima. Osacar was Extremely good at his job. answered all my questions, Actually Listened to what my needs were and provided me with options, and later a deal that was exactly what I wanted, and perfect for my situation. He made the buying process a pleasure, (mark in finance was great too) and I simply could not be more pleased with my experience and my car.

mollygentry

Mar 31, 2014

I purchased a used 2003 Volvo S80 with Oscar's help and it was a great experience. Very friendly staff and not pushy at all.

JKlossner

Mar 31, 2014

I initially inquired about a new Elantra, but decided to go with the Accent instead. Oscar was very helpful in locating the exact car I wanted and had it shipped in from North Carolina.

Misskayteeh

Mar 31, 2014

It was a pretty good experience, the tail lights didn't work on the Mazda so had to use a rental for a couple days. Other than that everything was okay. JJ got my emissions done for me so that was kind.

Cindy822

Mar 31, 2014

This is my third Hyundai purchase and my second through Hyundai of Cool Springs. I have always received excellent customer service and JJ made my car buying experience smooth. I will defintely return to Hyundai of Cool Springs when it's time to buy my fourth,

ccronberg

Mar 31, 2014

Worked with JJ Parsons - he did an excellent job in answering my questions about the car, warranty and service. No hard sale, follow up calls have been helpful - overall I enjoyed the working with JJ.

TravisBarclay

Mar 31, 2014

My wife and I were in the market for a new car. I visited other dealerships in the area and I came back to Hyundai of Cool Springs. They were the most helpful and outgoing of all of them. I shared my experience with my wife and we went in together later that week. She had the same initial impression. Oscar was great. He answered all of my questions and he even met me earlier then he was supposed to be at the dealership to make sure that he could take me through the car when I picked it up. Van was great as well and made me feel very welcomed. Oscar has been in touch with me a few times since I bought my new car just to make sure that everything was going well. This gave me another sense of comfort knowing that he still was interested in how I was doing even after the deal was done. I would highly recommend this dealership and especially Oscar.

mwl0307

Mar 31, 2014

The Team, lead by J.J. Parsons, was very professional. No hassle, not 15 phone calls to f-up on any decision. They listened to my needs, how I was making a decision & we worked together to accomplish my goals. J.J. shared my excitement for pleasing me, which he understood would result in a sale!Mark Lane3.31.14

kistlemk

Mar 28, 2014

They are a Costco dealership and had the best price on the car I wanted. Everyone seemed really shady and Oscar kept on saying "this is not my fault" when the price they told me over the phone wasn't the price they told me in person. Also I came into the dealership after being told they had the car I was looking for only to find that it was their sister dealership 150 miles away and that it would take a couple of days to get it. BEWARE!!

bellevue

Mar 28, 2014

Oscar Benevides was very patient and helpful to us. He explained things about the car to us. He also told us he would help us later if we needed help which we really appreciated. I would recommend this dealership for a new car purchase. It was the best experience we have had purchasing a car.

DianeCarl

Mar 26, 2014

Building customer trust is Oscar Benavides' strength! We have friends who recently purchased a Hyundai and talked about their great experience at Cool Springs Hyundai and most particularly about Oscar. The day we arrive at the dealership our purpose was only to look at different models and test drive a few cars. When Oscar came out to meet us we immediately sensed a difference in his approach that is genuinely friendly. This is our first new car purchase since 2000 and we were skeptical of the sales experience. Oscars honest and sincere treatment earned our trust. His personal demeanor coupled with his detailed knowledge of the Hyundai product as well as the sales process reshaped our impression of the new car buying experience. Without question we would buy our next car from Oscar at Cool Springs Hyundai, and we have shared our experience with many people. Driving our new Elantra GT is delightful, and our car purchase was truly a very good experience. Thank You Oscar Benavides and Cool Springs Hyundai!

sancarlosj

Mar 24, 2014

Since my experience was so great its hard to determine where to start and how to do write this review where it will be brief. First I would like to start with saying I have purchased several vehicles over the years from different dealerships and this was the best by far. Everyone at Hyundai of Cool Springs that I met was very friendly. David Anderson was the employee who I worked with through almost the entire process and he was wonderful. I did the application on line and received a call from him in less than five minute. In about 20 to 30 minutes I was already approved for the car. He went above and beyond to make sure everything was taken care of. Because of him he entire process was short and very simple. Even after I purchased the car his kindness and concerns to make sure I was satisfied didn't stop. I didn't feel like I just purchased a car but I seriously feel like I gained a friend as well.

shannon

Mar 23, 2014

As soon as I stepped in JJ was ready to help me and answer all questions I had. It was a calm, clean atmosphere which made me feel very comfortable. This was my first on my own car buying experience, and I wouldn't have had it any other way. I had went to another dealership before Hyundai and the salesman would not accept no as an answer, he had done an appraisal on my car for trade in and refused to give me my keys back, and could not understand why I wanted to go test drive other cars. After finally leaving there, I went to Hyundai with a co-worker who had recommended JJ to me and I am so glad I did! If gave me all advantages and disadvantages to buying used versus new. Needless to say I will be seeing JJ in the future for all of my car needs, and will definitely be recommending him to friends and family!

raygam

Mar 23, 2014

Thomas and Oscar made my buying experience a pleasure. Would definitely consider them for my next auto purchase. Was really easy doing business with these gentlemen.

smarsee

Mar 22, 2014

JJ was recommended to me by a co-worker, and was ready and eager to help me with my needs as soon as I stepped foot into the dealership. I was considering a used car just because it was cheaper, but JJ helped me understand the advantages of new versus used. He also was not the "typical" car salesman, he did not pressure me into anything. I would definitely recommend that anyone needing a new car go see JJ. He will do everything he can to help you and fit your needs. My next car WILL be bought from JJ again, he is excellent!

panhandlewillie

Mar 22, 2014

Oscar was awesome, as was the guy in Finance (I do not remember his name). I had a great purchasing experience.I did have some issues with the cars prep: The extra paint protection package that I purchased was not properly buffed off. Also during the buffing process they were so rough with the buffer that they damaged the the Metal dealership logo sticker. A very expensive option to pay for and get a sloppy job.When my tag was moved from my old car to the new one, the installer stripped out the head of the mounting screw on my new car. Thirdly, the alignment stickers on the wheels, (That I pointed out and requested to be removed) were still on the car when I recieved the car. (They were a pain to remove, very sticky and left glue residue that you can't use solvent on to remove beause the wheels have clear coat on them.I love the car and would buy it again and from the same dealer. This is my 3rd car from them.

jrhennessy

Mar 3, 2014

They are always so accommodating when it comes to getting my vehicle in for service or on short notice for any issues that arise. I would recommend their service and sales team to anyone.

Pam Wilson

Feb 17, 2014

I purchased my car one month ago, and love it. The entire process of purchasing was a very pleasent experience. Outstanding salesman, Zack Tilley was very professional and went out of his way to help me find the perfect car me. The service was great, and I would recommend anyone looking for a car to go to Hyundai of Cool Springs and see Zack. Biggest kudos to ZACK and all staff at Hyundai of Cool Springs. I love my car, and when I need another care I will defiinitely be back to purchase another from Zack.

Mark

Feb 17, 2014

We just made our second vehicle purchase from Cool Springs. And just like our first experience, this one was quick and easy! Our salesman, John (bow-tie), was very patient with our indecisions! Ultimately, he got us the car we wanted for the price we wanted! Mark Salvino, financing, was again very helpful and got us through the process very quickly!

Dr. Candy

Feb 12, 2014

I responded to a newspaper ad from this dealer and was pleasantly addressed by my salesperson, David Anderson, upon arriving at the dealership. A test drive and I was quickly convinced that this car was great. The paperwork took a little time, but was also pleasantly addressed. I probably did not need the perma plate I purchased, but that is the only item I would delete in the future. The personnel were all very helpful and the facility was very nice. I look forward to repeat business here. Dr.Candy from Franklin purchase 12/28/13

paulmiller7121

Feb 1, 2014

This may be a good place to buy a Hyundai, but do not take your car here for repairs. They always try to upsell you.Here's the story: My wife takes our Sante Fe in to get the passenger side mirror fixed. Really only the mirror is bad, not the electronics behind it. So the mechanic quotes a price of $60 for the part and $100 for labor. Sounds fair, so I give the ok, on the condition that it doesn't need to be painted. They pull the car around, and the actual cost they rang up is $262 for the part and $100 for labor. And they replaced the entire mirror fixture, not just the mirror itself. Which is not painted of course. My wife told them not to do that--it was not in the budget to spend $362 for a mirror on a. 6 year old car. But they did it anyway.This is the way they do business, I assume in an attempt to get you to trade in and buy a new Hyundai. Whatever. I guess this is why my dad told me never take your car to the dealer for repairs.

R. Smith

Jan 15, 2014

We had our car serviced. Everyone went out of their way to be friendly and helpful. We felt very comfortable and relaxed in the waiting area. Thank you.

KenzieB

Jan 13, 2014

The staff at the Cool Springs location goes above and beyond. This was my first independent car purchase, and they consistently saw each of my concerns through. As a female, the greatest value for myself was never feeling rushed or pressured in my decision making. Each staff member I came into contact with made a genuine connection with myself. My car salesman has been available first hand since my purchase, with any followup questions. Between oil changes and adding car accessories multiple staff members took it upon themselves to arrange transportation to and from my work place. Effortlessly.

knightriderx4

Jan 13, 2014

My experiences with the service department have been a most pleasant surprise. I bought my first Hyundai in 2007 and loved the dealership and the service department. But a few years later, it was bought out and the changes were not positive - very typical of large business. Upon hearing that the dealership had once again changed ownership, I tried them again. My last two experiences have been extremely positive - even better than the earliest ones that had won my loyalty. The appointment process is easy. The intake and return time is quick. And the professionalism is clearly evident in all aspects. Yes, you can save a few bucks getting your oil changed at other quick lube spot. But the peace of mind that comes with having a certified Hyundai tech working on your vehicle is more than worth the few extra dollars. Staying with the dealership assures me that I can keep my car performing to Hyundai standards. Additionally, in just two service visits, I already have a sense of relationship with the folks there - which is so important to me. Despite being a big business, there is still a sense of connection, that they know you and your car's history. They have successfully managed to find that sweet spot. I have recently bought a new Hyundai and did something I have never done - bought a service contract. That's how pleased (and confident) I have am!

Eaglesgirl

Dec 31, 2013

I had been shopping for a vehicle and found a possibility (a pre-own certified Elantra Touring) on the Hyundai of Cool Springs website. When I came to view and test drive the vehicle I was very pleased to find it just as it was advertised in excellent condition. This felt like the one! I came back later that day with my husband in tow to see if we could settle the deal. Hector our sales man was a gentleman through out the process. We were given a handsome price for our trade and Mark the finance manager worked his magic getting our payments exactly where we wanted them each month!! After some very disappointing experinces at local Kia and Chevy dealerships I was excited to not only find the right car but also the right team to get me in it. The only negative was a brief moment when there was a delay in decision to fix a small light before I headed out the door in my new to me vehicle. It was replaced and away I drove, one very happy lady!!

Shari

Dec 28, 2013

This dealership has the best customer service I have ever experienced. They are friendly and punctual. The facility is clean and they do what they say. I bought a car there and have just been back for my first oil change, and the process has been seamless. Love my new car, and everyone at Hyundai of Cool Springs!

RPR

Dec 21, 2013

After several unsatisfactory service visits to another Hyundai dealer closer to my work, I decided to try Hyundai of Cool Springs in Franklin. Although it was further away from home and work, it was worth the trip. The first thing I noticed was the facilities...bright, clean, modern and welcoming. It was below freezing and they got me and my car in to the service bay quickly and efficiently. Next was the service techs. Were able to accurately prescribe my service needs, gave me options and even honored a competitor's coupon. Lastly, the car was completed before it was promised and within the price range I had expected to pay. Overall, a positive experience. My only negative: no shuttle service to downtown. Still, it was worth the hassle considering what I experienced with another dealer closer to town. i'll be back.

J. MacDonald

Dec 16, 2013

I had a great experience at Hyundai of Cool Springs. I've never like buying cars because of the hassle. But at Hyundai of Cool Springs there was NO hassle. It was quick, painless and a tremendous blessing. They didn't pressure me. They got me exactly what I wanted at a better price and interest rate than I could have expected. AND they gave me more for my trade than I thought it was worth! John (bow tie) Garrett was truly a gentleman's salesman. He was very respectful of my specific situation -- I didn't feel like just another customer. I'm a minister and I love that the atmosphere was wholesome and honest. I don't make recommendations lightly and I would recommend Frank Odrobina's Hyundai of Cool Springs to anyone and everyone. Thank you Hyundai of Cool Springs. I'll be back because there as no hassle!

Joy

Dec 13, 2013

I brought my Hyundai in for a recall repair recently and received excellent service. The staff are polite, friendly and helpful. Not only was my repair done quickly, but other areas of the car was checked out and a report was given to me so that I could make sure to keep it in good running order. There is shuttle service which I took advantage of to get some Christmas shopping done.

Melissa

Dec 12, 2013

I continue to go to Hyundai of Cool Springs becuase they provide good quality service. They never seem to try and up sell me things I do not need. I would recommend them to anyone needing service

Danny Lamb

Dec 10, 2013

I am always greeted with a friendly staff person. I am kept informed about what service the vehicle needs. No one puts any pressure on me if I choose not to elect the service recommended. The experience is always pleasant and I will continue to get my vehicle serviced at Hyundai Cool Springs.

Jilted

Dec 6, 2013

These guys had the used car that I wanted. They let me drive it overnight so that I could get my mechanic to check it out. They dropped the price of the car and made some other concessions that sounded really good. We settled on a price. And then disaster struck - I went into the Finance Manager's office! First, he tried to get me to finance the car - which I had already made it known that I had no interest in financing. Then he handed me the paper with the price of the car on it and asked me to sign it. Before I signed anything, I asked him if this written price was the final - out-the-door - price. He said "NO - there are a few other things that have to be added." He asked me if the salesman had informed me of the other charges that were involved. I, of course, said "NO!" He laughed and said "That's not surprising." By the time he got through adding all of the hidden fees and such - the cost of the car was much higher than the price that we had agreed upon earlier. Of course, I was very upset because I thought we already had a deal. Needless to say, I left the dealership WITHOUT the car - a car that is still on their used car lot with a lowered price that would amount to the original price we had agreed upon earlier even with the added fees. When I called the salesman back later that day to "Vent" - his only answer was that all dealerships do business that way. I hope he is wrong - but in any case - I found another car from an individual who did not try to "shake me down." I would never do business with this dealership again!

Used Car Buyer

Nov 26, 2013

I had a good experience today at the Cool Springs Hyundai dealership in Franklin, TN. I needed to replace the front brakes on my 2005 Hyundai Sonata. The service department personnel were very friendly and helpful, and I believe they were honest and trustworthy too. I also appreciated very much the Fall Special coupon, which I downloaded from the dealerships web site. I enjoyed a good buying experience at Cool Springs Hyundai too. I bought the Sonata to replace my Hyundai Elantra, which I had totaled in a collision with a deer. The dealership was quick to meet my needs during that stressful time. I highly recommend this dealership if you are shopping for a new or used car and for your car maintenance needs.

Judie

Nov 23, 2013

Took my car in for it's first oil change (1st one is free). Staff was very friendly and helpful. They treated me like a person and not just another "job" to do. I bought my Hyundai from this dealer after months of car shopping and driving different brands of cars. During the shopping process, Oscar, our salesperson never pressured us.

RossMeser

Nov 21, 2013

Every experience I have had there, has been a good one. This time it was an oil change. Made an appointment, get in quick and get out quick. I was greeted with smiles from several different employees. I also found out they will pick my car up from me at work, do the service and bring it back. Now that is SERVICE!!

Robert and Tracy Komisar

Nov 17, 2013

Outstanding service and sale department. Excellent buying and after the sale experience. We have purchased and leased numerous vehicles here and will continue to do so.

TN Oldman

Nov 17, 2013

Your service department is great. I went to my dealership for an oil change/service on a Saturday morning without having an appointment. I anticipated waiting a long time. To my surprise, I was in and out in about an hour. Thanks for your prompt, courteous service.

HEATHER L.

Nov 15, 2013

I love my Elantra. I have used the roadside assistance twice- once for a tow & once for locked keys in car. The service was prompt and everyone was so professional. I also have the maintenance package with my lease and love its benefits. I took my car in just today and was checked on by several employees half a dozen times, offering drinks, snacks, a comfy chair.... I was also grateful for the kids corner for my 1 &1/2 year old son!

Tiffany and Andrew

Nov 14, 2013

We went to Hyundai of Cool Springs after we had looked at 3 other dealers (Mazda, Kia, Nissan). Hyundai of Cool Springs was BY FAR the absolute best. They were super nice, the facilities are amazing, and the experience was the most pleasant one we've had with a car dealer. They took such great care of us. And they were so patient through all of our questions, concerns, and "what ifs." There was no pressure to leave immediately with a car, and they were transparent and truthful about the buying process. Our sales representatives were Hector the first time and Oscar the second time. They were both incredibly nice and made the process painless. I would absolutely recommend this dealer, to family, friends, and anyone who will listen! Thank you so much Hyundai of Cool Springs!

Teresa B.

Nov 7, 2013

I recently had to take my 2006 Hyundai into Hyundai of Cool Springs due to a recall on my vehicle. As I had no appointment and really was just going by to see what to do, I was surprised when they immediately took my car to the back, checked to make sure that the problem was part of the recall, provided me with a rental car and had me on my way in short amount of time. While my car was in there, they checked the car out for any potential problems not related to the recall issue. The facility was clean and neat and everyone was both friendly and professional. I would definitely recommend this dealer to others.

47 club

Nov 6, 2013

Brought car in for service. Well taken care of. One item no part so i had to come back. They called me later and brought car back. Repair done but windshield had smudges where they had repaired the dash. Need to clean up car before giving back. Good coffee in waiting area but would be nice if they had wi-fi available.

SOS

Nov 6, 2013

I have my 2012 Elantra serviced here. They are quick, efficient and reliable. Wouldn't go anywhere else!

sweetjen

Oct 26, 2013

We had a great experience! Oscar got us a crazy deal! No pressure or stress. Mark worked the numbers to get the best combo of warrant and interest rate combo - totally earned a cape with a calculator on it!

STEVE

Oct 26, 2013

TRASH SERVICE, THE DONT EVEN CARE ABOUT BUYERS , THEY TREAT THEM LIKE TRASH . LIKE THE TREATED ME , AND I WILL TAKE IT TO HIGHER LEVEL THERE IS ALWAYS ONE TIME ONLY

RICHARD OF BELLEVUE

Oct 8, 2013

This past Friday, I went to the Hyundai of Cool Springs to buy my fourth Hyundai car, this time another Santa Fe. I was at the dealership a few weeks back, just looking, and met one of the Sales Managers, Joe L. and enjoyed talking and visiting with him. I told him that I was going to drive my old car on a major vacation trip and wanted to trade, upon my return, but did not want to talk with a salesman, then. Sure enough, upon my return, I went to Hyundai of Cool Springs again, ready to trade. The salesmen were just finishing up a meeting, but Joe was standing there, so we picked up on our conversation from last time, with my telling him that I was ready to do business and wanted to do it with this dealership. I soon met my sales person, David Anderson, and found him to be a very pleasant and likeable young man, who was knowledgeable of his cars. We began the process of getting down to what I wanted and then David got a new Santa Fe for me to drive. He went over the basics, but my already owning a Santa Fe, hastened the process and on to the drive. I was use to a six cylinder and now it is just four cylinder cars. I did find it more "peppy" than I thought I would. Unfortunately, they did not have the color I was wanting in the package that I wanted, but through their locator system, they soon found one. We began the process of making a deal, and I found both David and Joe to be very professional in the three of us reaching one accord. I did make one minor concession, in order to close the deal, but a deal was made, and everyone seemed happy. When my car arrived on Monday, David went out of his way to make sure I got it and in good order, with it being cleaned and full of gas. It was approaching closing time, but David spent all the time that was needed, explaining the features of the car. He told me that if I needed him too go over it all again in a day or two, he would be glad to do that. David Anderson was very polite, helpful, patient, and professional throughout the whole process and I would clearly recommend him to anyone, to be your car salesman. Thanks to David Anderson and Joe L., my car buying experience at Hyundai of Cool Springs went very well and I would be shocked if that would change in the future, if I needed their help. They were two fine men to work with.

Lynn York

Oct 8, 2013

First off, I had a great sales experience when I met withThomas Pasconi this past May! He took extra care and time to explain my leasing options, and though I wasn't intending to finalize any deals that day, within just one hour I got the payments I needed and the car that I wanted! Next up, when I brought my car into the shop on a September weekday morning for an oil change, I barely had time to sit down before the service manager let me know my car was ready! An oil change in less than 30 minutes? Wow! I have to say that every employee I've dealt with at Hyundai of Cool Springs is beyond friendly and very customer-service oriented. I highly recommend Thomas, the service team and the dealership!

JefferyD

Oct 4, 2013

It was way past time to start looking to change vehicles. Three years ago, I had purchased a 2010 Santa Fe from Hyundai of Cool Springs in Franklin, TN and was very pleased with the buying experience and the vehicle. So I thought I would check on the prices of a new Santa Fe online. David Anderson, a sales representative at Hyundai, sent an e-mail with questions and information. I called David to do further inquiries about available inventory. He informed me of a pre-owned 2009 Santa Fe that exactly matched what my wife and I were looking for. We went to the dealership that afternoon to see and drive the Santa Fe. We were met by name by David before making it into the showroom. The vehicle was exactly as it had been described. David was knowledgeable and attentive to our financial needs. He was able to get the price reduced and our trade-in allowance increased to provide a purchase price we could accept. In less than an hour we were in the finance office completing paperwork to purchase the SUV. Mark, the finance representative, was honest, knowledgeable and courteous as well as efficient. If you want a no pressure superb buying experience for a new or used vehicle, you need to stop by Hyundai of Cool Springs and ask for David Anderson! You will not regret it!!

Brittany

Sep 8, 2013

I am writing this review in favor of the Hyundai of Cool Springs service department. I have always had a great experience with this department from workmanship to customer service. I have never waited more than an hour for anything that I have had completed: check on noises, oil changes and multi-point inspections, and even a 30,000 mile maintenance check. I have always been greeted with large smiles, enthusiastic attitudes, and someone to make sure that I was comfortable and always checked to see if I needed anything. I am not however, in favor of my "sales" experience at this location. So much so that I went to Hyundai of Wilson County to purchase my vehicle. I was less than a year out from being ready to purchase my vehicle and decided to look around. I went to this location because it is closest to where I live. The person that assisted me in looking at vehicles was very enthusiastic until he found out that I was not ready to buy that day. I let him know that I was graduating grad school in less than a year and that I was saving for a quality size down payment. The focus shifted from getting me to buy the car, to pressuring me into convincing my parents that they should out right buy the car for me. After having the same discussion over and over that I was not going to rely on my parents for this investment, he was no longer interested. When we returned to the dealership from a test drive, he had a buying customer waiting. When I pulled into the parking lot he immediately jumped out of the car, said "you can park the car I'll be right back," and left. I parked the car myself, took the keys into the dealership myself, and had to wait for him to provide brochures that he promised. When he finally returned to my assistance, he did not have the brochures and that was that. I had a much better car buying experience from Wilson County Hyundai even when they did not know that I was ready to buy. My experience with this particular person was unacceptable. Whether I'm ready to buy today or in a year, customer service should be priority. I would have certainly returned to the Hyundai of Cool Springs to purchase my car if I had a better experience the first time. I will certainly continue to return to the Hyundai of Cool Springs service department. They know what quality and genuine customer service is. I would recommend this dealer for service needs but not sales if they are involved with the same sales representative that I was.

Mike T

Sep 1, 2013

My wife wanted a new car so I did some research and decided the Hyundai Genesis was the best car for her. I did a lot of checking of prices and options and she decided on a Platinum Silver with the black interior. We went to the Cool Springs dealership for her to test drive the car and to start the buying process. Our salesman was David Anderson and he was very knowledgable and helpful. I told them we were interested if we could agree on a price and it took them all of 20 minutes to get to the number I had set as an excellent deal. This was the easiest car deal I have ever had in my 45 years of car dealing. They have taken the car deal from the stone ages into the twenty first century with excellent communication via email and phone without being pushy and understanding the power of research on the Internet the customer can use. If you want a Hyundai go and talk to Van and David or contact them via email and I think you will agree that this is the a great dealership that takes all the hassle out of buying a vehicle. The Genesis is an excellent vehicle trimmed out to compete with cars that cost thousands more. The fit and finish is excellent and it drives like a dream. I think this will be an excellent vehicle for us for years to come.

Kell311

Aug 30, 2013

I was late to my appointment for an oil change/tire rotation and they were still able to accommodate me. Very friendly and attentive. No complaints!

wnbennett

Aug 29, 2013

I have gotten to know Brad from 2 previous visits. I had major problems with my 2013 Santa Fe's engine stopping just a few miles after starting. He was determine to find the solution. My vehicle had already been in two dealerships and HYUNDAI couldn't Fix the problem. After many days he just turned the lead technician loose to find the problem. Mike the technician found that the EMS was defective.Today, I had the oil changed and Brad assisted me. He really cares about giving his customers the best service.Thanks Brad

albrown1

Aug 26, 2013

JJ Parsons and Van Hayes with Hyundia of Cool Springs made my recent purchase of a used Chevrolet pickup truck a very pleasurable experience. Both men were very professional and courteous during the sales process, and then provided excellent after the sale service by making sure the truck was totally ready to roll, and that I fully understood how to operate all the features on my "new" truck before leaving the dealership. Thanks guys. You did a great job! Alan Brown

MDD

Aug 23, 2013

We have a 2007 Hyundai Santa Fe and Tucson. We have taken both cars to the dealership located in Cool Springs when they run specials on minor maintenance such as oil changes, tire rotations etc. The service department staff is always friendly and very knowledgeable. The cashiers are also very courteous. We will definitely keep coming back!

Jacquie H.

Aug 23, 2013

Since the first of the year we have purchased 3 vehicles from Hyundai of Cool Springs. "Bow Tie" John did an excellent job taking us quickly through the sales process. We have also had all of the vehicles serviced since purchase and have been very satisfied with the service team in taking care our not only our regularly scheduled service visits but any issues we have encountered.

ccarlon

Aug 11, 2013

I had an exceptional experience with Hyundai of Cool Springs. They made a deal workable! No pressure; courteous and respectful; expedient.I will definitely spread the good word about Hyundai of Cool Springs. Thanks to David and Mark for making it happen!

anonymous

Aug 10, 2013

This was the WORST experience I have ever had with any car dealership. After my 2013 elantra would not start, I was told that I could drop it off first thing the next morning, and they would be able to provide me a ride to work on a first-come, first-served basis. I was the first person to arrive (thankfully the car started that morning) promptly at 7AM and was then the last person to be dropped off at work 30 minutes late. After i was told that my car was ready later in the morning, i reiterated the fact that i needed to pick up my car during my lunch hour and would need to be picked up at work at 12 in order to make it back to work by no later than 1. i made absolutely certain they could accommodate me before i got off the phone with them that morning. after waiting for an HOUR on the sidewalk of my office building, no one ever showed up to pick me up and i had to return to work (nevermind that i didn't have a chance to eat lunch all day because i had been waiting for my transport). No one from the dealership ever called me about being late or not coming. i tried calling the service department from the number they had called me on that morning and then kept trying the toll free number for the dealership but only got a full VM each time. i finally got them to answer the phone about 2 hours later. they had no recollection that i was supposed to be picked up. i was informed that the phone lines had been out for three hours that day...which i explained was no excuse for the fact that i had told them that morning that i would need transportation to pick up my car...you don't need a phone to inform the driver that they have a pick-up. i had to make arrangements for a friend to bring me back after work to pick up my car, which was most inconvenient as i was supposed to attend a funeral visitation that evening. when i picked the car up, i was told i would not owe anything for the services they performed (oil change along with repairing the problem of why a new car with only 10K miles on it didn't start). as for the problem with the car, i was not satisfied with their explanation. i had to have the Hyundai assurance people send someone out to me the night the car didn't start and was told by them (after attempting to jump the car off from 5 different locations) that the battery was fine that he believed it to be the starter. so after i drove it around (advised by the guy who was sent out) for about 20-30 minutes, i drove to an autozone to have them test the power system, which the power system read that it failed. autozone also said the battery had tested at 100%, fine. i was told by the dealership when i picked up the car that the battery read low and they just recharged the power system...they told me that sometimes you could leave a door open or a light on and it would drain the battery....i told him there was NO WAY that it had a low battery. i NEVER do things like for fear of draining the battery. i am still not convinced that the battery on a car that was driven off the lot brand new in mid-January could have had a battery so low that it caused the power system to fail. he assured me that it shouldn't/wouldn't happen again. i am not so sure and certainly not convinced. i plan to get a second opinion from the dealership i bought the car from (Wilson Co. Hyundai in Lebanon where i had a MUCH more pleasant buying/customer experience) when i take it in for it's next oil change in December. (i bought a car from Cool springs Hyundai about 2 years ago, but the experience was not remotely comparable to the service and appreciation i received in Lebanon). needless to say, i feel like i should have been worth more than the $35 oil change they gave me at Cool Springs. Again, the WORST experience i have ever had. even in an emergency, i will never return. when i need closer service, i will try out downtown Hyundai while the car is still under warranty, otherwise, i will drive all the way to Lebanon for servic

Titansfan

Aug 7, 2013

The service reps and cashier took good care of my car and they were very efficient! I would recommend them to anyone for sure!

dgriffis

Aug 7, 2013

After reseaching dealers and thinking I would be buying from another local dealer, I ended up at Hyundai of Cool Springs with David Anderson. I knew the car I wanted as this is my 3rd Sonata. David presented me with a deal on a 2013 Hyundai Sonata Limited Turbo. The car was more than i needed as far as features but the deal they were offering for this car was too hard to turn down and the car is BEAUTFUL. I went to see the car, loved it. David held the car until we could get there to do the financing. When we went in to do the financing and pick up my car and I couldn't believe how easy and timeless it was. We werent there all day!!! David was great!!! He wasn't pushy, he was very upfront and handled every detail needed and I really appreicate him going out of his way on his days off. I couldn't had asked for a better salesman. This is a great dealership all the way around.

titansfan

Aug 7, 2013

GREAT service and efficient too! I would recommend this dealership for service to anyone. Brad and Tim were very helpful, they listened, explained details of repairs to me and were very attentive.

Kathy

Aug 5, 2013

I went to the dealership to have my 2011 Hyundai Elantra serviced for a recall and to have a noise checked out. Come to find out the noise I was worried about was also a recall. I was pleasantly suprised that the dealership did not ry to rip me off or suggest that I have unnecessary repairs made. The service department took care of everything that needed to be fixed and was extremely friendly in the process. They have excellent customer service and atmosphere. I will definitely come back for future service.

Gardencity

Aug 4, 2013

I did have some concerns with the service department not completing service orders in a timely manner and not having vehicle parts in stock to complete the service otder when vehicle is brought in for service. It is very diappointing when you have to bring the vehicle back for them to complete the service the part was order for.

Scott

Jul 31, 2013

I stopped by the service department without an appointment to have the service department check on a battery indicator light and my radio not working. They were able to resolve the problem in about 45 minutes by replacing three blown fuses. Happily paid $50 and was on my way. The waiting area was excellent with wi-fi and Starbucks coffee along with friendly employees.

Tiskey

Jul 23, 2013

Taking my car to Hyundai of Cool Springs is always a pleasant experience. I have been here several times over the past two years for routine maintenance, warranty maintenance, and even for the recall of a part. The staff is very friendly and attentive to my needs whether it be for a cup of coffee, a water, or a granola bar while I wait for my car. A super group of people.

NatalieSchusterman

Jul 16, 2013

I came here to get a recall on my car my Elantra. The service guys had the best costumer service. They were very friendly. I would let others know about the great service.

Hyundai Owner

Jul 13, 2013

Our service was great. It took quite a while but we had new tires put on. I was pleased with customer service because after several questions they were able to answer me to my satisfaction. My little boy had a play area and was even given a hotwheel toy for the wait.

WayneH

Jul 13, 2013

We just purchased a Santa Fe Sport Turbo AWD from Hyundai of Cool Springs. After being Honda customers since 1987, we felt it was time to look into Hyundai and we were right. We love the car and this dealership. Josh Birdwell was our sales associate and he did it all. He was kind, patient and extremely knowledgable. He listened and helped us find exactly the right car for us. His manager, Van, was also extremely kind and helpful. We used our Costco auto plan for the purchase. We would highly recommend Hyundai of Cool Springs, Josh and Van.

Genesia

Jul 13, 2013

My only complaint was how long it took. However, I was getting tires put on and my little boy had a play area. The representative even gave him a hotwheel for the wait. There were also snacks and coffee available.

Steven Cooper

Jul 11, 2013

I bought a Hyundai Sonata Hybrid here two years ago. I had shopped around, and knew what the car was selling for throughout the country. I had even thought about flying to Chicago to get my best price. When I told my salesperson this, he brought in a manager, and they "beat' that price substantially. Buying was easy, and we drove away a few hours later. We had looked at other hybrids, and honestly, most are "ugly"....this car looks great and has received many compliments from others who have admired it. We get around 40mpg - you cannot beat that. This dealership also excels on service. The car has been taken in for routine service, and the repair department has been VERY VERY easy to deal with. Nice, courteous and efficient, and good coffee in the lobby! The sales manager always explains everything, and is knowledgeable about any questions. The car has had one recall - Hyundai sent us a $50 gift card just to bring it in. You cannot beat that. After almost 30k miles, this car is really amazing. Consumer Reports has never liked it - and I don't understand why...as ours has been trouble-free. When you see it go into the electric mode at 70mph, you know you are driving something cool. I hope they make more of their models hybrid. I would buy one in a flash.

cemrisq

Jul 6, 2013

The Hyundai of Cool Springs team make our purchase of a 2013 Elantra GT an excellent and easy experience. They went out of their way to make the purchase smooth, easy and fast. I'd definitely recommend this dealership to my friends and will be back again when we need our next Hyundai.

Amyrgaskins

Jul 6, 2013

Check Engine Light was on and cruise control wasn't working. Everything was serviced properly with friendly expert advice. Great Team of People with excellent customer service skills!

Steve's Tucson

Jul 4, 2013

The check engine light came on. Brad took my car in as soon as I got there and diagnosed a bad Intake manifold. They had to order one. Brad called the day the part arrived for me to bring the car in. I did and it was completed and returned to me the same day. Brad is following Manny's excellent customer relations. Brad was knowledgeable and attentive, and friendly.

txteed

Jul 2, 2013

This dealership is friendly and performs quality workmanship. I was going to the Mazda dealership next door, it closed and Hyundai is honoring the maintenance package I purchased from the Mazda dealership. I have a good relationship with J. J. Parsons (sold me my current Mazda). He now works at the Hyundai dealership and made sure everything was taken care of on the service end when I brought my car in for service.Great job!!Sincerely,Heather Teed

Cyndi McKinney

Jul 1, 2013

Brad is hand's down the most helpful person I have ever worked with in a car service center. Fixed my problem and had me in and out in about thirty minutes. Also, the part and labor were covered under warranty. Really appreciate his help and I have had zero trouble with my car since. Thank you, Brad.

dianedt

Jun 27, 2013

Dealer provided great service on replacement parts per recall. Work was done in a timely manner and completed when agreed. Everyone was friendly.

Jesse

Jun 26, 2013

I purchased my Genesis Sedan from this dealership 3 years ago and my experience has been nothing short of superb. Manny was one of the best service advisers that I have ever worked with and he always took great care of me and my car. Naturally, I was very concerned when I heard that Manny had retired and was no longer at the dealership. My Genesis now has 60,000 miles on it and it needed the major 60K required maintenance. My fears quickly abated after working with Brad, the new service advisor. Brad went above and beyond to ensure that I was pleased with the work and he took excellent care of my Hyundai. Brad and the entire team at Hyundai of Cool Springs are part of why I will continue to service and purchase cars at this dealership. Its not just the best Hyundai dealership around... its the best auto dealership around, period.

Doris K.

Jun 25, 2013

I had my car serviced here yesterday and was very pleased with the experience. Everyone was very nice and helpful. The gentleman helping me explained everything that needed to be done - even taking me into the service bay to show me something with my tires. The facilities were neat and clean. I will continue to take my car here to be serviced.

tripz22

Jun 25, 2013

My dad has a Hyundai Sonata and my brother has a Hyundai Elantra. They lovvvvvve their cars. I wanted an SUV because I travel so much all over the country with my work. I like to take a lot of my things with me and have space to spare. I had done quite a bit of research on the Santa Fe and I knew that is what I wanted but wasn't ready to push forward quite yet. I literally only went in to get a look at one in person. Thomas was fantastic. I can't tolerate being pushed by salesmen or being manipulated. Thomas was kind, friendly, and honest. He listened to what I was looking for and matched me with a 2011 Santa Fe that I test drove and loved! I cannot say enough about Hyundai Cool Springs. It ended up being the right time, the right place, the right money, and the right car for me. Speaking of money, I try to be responsible and live within my means and the finance guy, Mike made that happen! You can tell everyone at Hyundai Cool Springs really wanted to take care of you and it never seemed insincere at all. Thank you all so much for everything!

ryanjen

Jun 20, 2013

We have had both of our cars serviced at this dealership and both times we have been completely happy! The service department is very friendly and helpful. The service department seems to strive to give the best service possible and in a timely manner. Job well done!!

ewhitney

Jun 19, 2013

We were very satisified with the service we received today. We will return for any future needs in the future. Brad's customer service was great and it all was donejust in the correct about of time that was promised.

alc

Jun 14, 2013

The service department at this location knows and understands the meaning of Customer Service. When I take my car for it's sheduled maintenance, I am always greeted with a smile. They take the time to go over service report to make sure I understand everything that I am reading. I bought my car from this location but I live in another county but I will continue to visit this location to have my car serviced.

SteveM

Jun 13, 2013

We brought in our 2007 Entourage for repairs and the entire process went very well. Brad, the service rep, was excellent and suggested a spark plug change while completing some warranty work. He said we would save money on the spark plug change since it was at the same time as the warranty work. When we got the car home, we noticed a minor issue, brought it back and they immediately fixed it. Brad and the entire team were easy to deal with and we were very satisfied with the work done.

JessDisney

Jun 9, 2013

Always OUTSTANDING work! I don't have just an owner/customer relationship but I have a true Owner/Mechanic/Sales relationship. They know me by name, not by my account. A++++

Edward

Jun 7, 2013

Treated like gold! Brad in the service dept. made we want to take my Mazda there every time! Since Mazda of Cool Springs closed, I was sent to these folks. SO GLAD! Mazda's service dept. SHOULD have learned a few things from these folks. THANK YOU!!

yrdbird

Jun 6, 2013

These comments cover two service visits to Hyundai of Cool Springs in May, 2013.1) I brought my 2012 Hyundai Elantra in for 18,750 mile service on May 7th. I advised Manny Martinez, my usual service advisor, that the steering wheel cover seemed to be deteriorating. He replaced the wheel without any hassle, and the remaining service was performed on a coupon price from several months earlier, which he had agreed to apply to this service when I made the appointment. 2) Approximately two weeks later, I advised Manny that the transmission issues I had brought it in for several times before had reoccured. I asked him if we could elevate the problem to his service manager, and the district manager if necessary. He made an appointment for that Wednesday (5/22), advised that their technician would transmit the transmission performance data to the tech group at Hyundai, and that together they would correct the problem. He kept the car overnight, and called the next day to say that Hyundai had authorized them to replace the transmission under warranty. Both Manny and his manager, Randy Wood, were very forthright and easy to deal with. I have always had great service from this dealership.I would recommend them to anyone considering service for their Hyundai or purchase of a new vehicle in the Franklin/Nashville area.Gary Yarbrough

ChuckC

Jun 4, 2013

My daughter had a concern about the brakes on her car and had taken it to another (Hyundai) dealership and was sent on her way being told that there was nothing wrong. After continued concerns she went to Hyundai of Cool Springs. Manny, in the service department listen to her concerns and called back quickly to let us know that we did have a couple of issues with the brakes. When we went to pick up the car, Manny reviewed everything that was done on the car. The service department could not have been nicer. I was extremely satisfied with everyone that I came in contact with at the dealership. Thanks again for a great experience!!!

marktn51

Jun 3, 2013

Manny evaluates my service needs, and only makes recommendations when they are necessary. He is not trying to sell maintenance services when they are not needed. I feel he has my best interests in mind.

Ra52hel

Jun 3, 2013

Manny explained which services would be included, they were completed in a timely manner, cost was less than quoted and car was ready when promised!

taftld

Jun 1, 2013

Factory recall appointment. Service representative estimated apprximately one hour but was finished in about 45 minutes. The car was cleaned and other available services and amenities were explained. Refreshment were available and in general felt good about the visit.

Sandra

May 31, 2013

I have always had my vehicle serviced at this dealership, it's convenient and close to my employer. Everyone is very friendly and my vehicle is serviced correctly every time (maintenance). The service technicians and cashier and always very knowledgeable and I'm in & out timely. They also offer shuttle service, if I need to drop off my vehicle. I've be very impressed and would definitely recommend Hyundai of Cool Springs. Well done!

Linda, Happy Driver

May 30, 2013

I have an Elantra, that I love, and took it to the Cool Springs Service Department to resolve a "recall" issue. The service was very good and the guys are all very friendly and helpful. I would recommend a Hyundai to anyone wanting a good car with a great warranty.

Jeffturff

May 29, 2013

I bought a 2013 Hyundai Sonata after narrowing my choices between it and a Ford Fusion. I decided there was not a lot of difference in the actual cars, so I let my decision come down to the buying process and the price. It was an easy decision as Hyundai of Cool Springs gave me the best deal. I also enjoyed working with my salesman, who did well in staying in contact with me without being overly pushy, which I appreciated it. From the moment I walked in with an offer to signing the final papers, the process went smoothly and was done as efficiently as possible. I ultimately have been very pleased with the Sonata and would recommend this car and this dealership.

Robinett

May 29, 2013

It was 1:30 PM when the check tires light came and the tires did not appear low to my eye sight. This is the first time this has happened in the 2 years of owing this car.Arrived at dealership approx. 2:15 PM very concerned and Manny said that it would take about 30 minutes to figure out the problem. Well within 45 minutes our car was read to go and the problem was the left front tire was 2 lbs. low. They put in the correct amount of nitrogen and we were ready to finish our shopping. Great job by Manny team.Robert Robinett 5/29/13

StanTheCarMan

May 25, 2013

We have taken our Genesis to Hyundai of Cool Springs and Manny is great to work with. They always provide great service.

terryk532

May 25, 2013

Bought 2011 Sonata from dealership and it has 40,000 miles on it. The power door lock went out on the driver's side. Took car in for repair and it was still under warranty. This was first problem I've had with the car. The check-in people were great and the waiting lounge was comfortable with free coffee and snack. When I got my car back they had also fixed a safety call-back feature that I didn't know about until I got home and had received a notice in the mail that day. Also had them change my oil which I had a coupon for and 2 air filters.

TK

May 24, 2013

Took my 2011 Sonata in for warranty work. The driver's side automatic door lock was not working. The vehicle has 40,000 miles on it and this was the first problem I've had with it. Also got an oil change and new air filter while there. Check-in staff were great and efficient. Waiting lounge was very comfortable with snacks and coffee. Work was done in a timely fashion and everyone there was very pleasant.

Mark D

May 16, 2013

Went in for a recall. Was quoted 1 hour to 1 hour and 20 minutes to complete repair and they had it completed within 20 minutes. Great quality. Extremely fast. Friendly staff. Extremely impressed with this dealership. Wouldn't go anywhere else!

S Taylor

May 11, 2013

This is the only place I go for service and repairs on my Santa Fe and Tucson. Top notch people and service. And the Hyundai product is much more reliable than any brand I've ever owned.

Katie B

May 10, 2013

I knew exactly what I wanted to purchase and found 5 vehicles at 5 different dealerships. I inquired at all 5 dealerships. Within 5 minutes of my email, Zach Tilley at Hyundai of Cool Springs called me. We spoke briefly, I told him I had a specific number in mind as my purchase limit. He encouraged me to come drive the car and we would talk numbers later. I was already pre-approved through my bank. I went down 20 minutes later and drove the car. It was exactly what I wanted but out of my price range. We went back to the dealership, negotiated a deal in under 30 minutes and I have my new car! Mike Thompson, the finance manger, was able to beat my banks rate by 2%! Everybody was efficient, friendly and great to work with. I would highly recommend doing business with Hyundai of Cool Springs!

katielovesmike80

May 10, 2013

I knew exactly what I wanted to purchase and found 5 vehicles at 5 different dealerships. I inquired at all 5 dealerships. Within 5 minutes of my email, Zach Tilley at Hyundai of Cool Springs called me. We spoke briefly, I told him I had a specific number in mind as my purchase limit. He encouraged me to come drive the car and we would talk numbers later. I was already pre-approved through my bank. I went down 20 minutes later and drove the car. It was exactly what I wanted but out of my price range. We went back to the dealership, negotiated a deal in under 30 minutes and I have my new car! Mike Thompson, the finance manger, was able to beat my banks rate by 2%! Everybody was efficient, friendly and great to work with. I would highly recommend doing business with Hyundai of Cool Springs!

Adam and Jennifer Ryan

May 3, 2013

Oscar was a great salesperson. This dealership went abve and beyond to resolve an issue that came up that was our mistake. They are very honest and we ended up buying two vehicles from them. The service department is friendly, and just as easy to work with. As far as Sales go, ask for Oscar. He is awesome.

adamryan1970

May 2, 2013

Oscar was great. This dealership is honest and helpful at resolving issues. They were very honest and explained things well. I highly recommend them for a new car purchase.

girlnextdoor

Apr 30, 2013

I bought my Hyundai Santa Fe from this dealer in 2008 and have always taken my car back for service. Their prices rival the quick lube companies and the personal service can't be beat. They take good care of me and follow thru if there is anything that needs to be done. I like the new waiting room space. It is comfortable and includes drinks and snacks and a TV. The location is convenient. They offer me rides to work. I trust them with my car and I am picky. I recommend this location for purchase of a new car and for the service afterwards.

Cobber44

Apr 27, 2013

Just had second scheduled maintenance done on our 2012 Genesis Sedan. Was advised that there was an open recall for brake fluid type change from DOT 3 to DOT4 which I was not aware of. All work was done in correctly and in a timely manner. Service reps are very professional and take pride in the service shop's reputation.

rkmacks

Apr 23, 2013

Our salesman, Zack Tilley, was very courteous and really narrowed down what we were looking for in a vehicle. Excellent experience and I intend on buying another vehicle from Hyandai of Cool Springs.

Elantra owner in Franklin

Apr 23, 2013

We purchased a 2013 Hyundai Elantra from Hyundai of CoolSprings 3 weeks ago and had a great experience from start to finish. Our salesperson was Zack Tilley who, without a doubt, has been the best salesperson we have ever dealt with in buying a car. Zack was very professional and very knowledgeable about the features of the Elantra and practically any other car available! He demonstrated the features of the Elantra and answered all of our questions without resorting to any of the sales gimmicks and manipulations that other salespeople and dealerships use. It was obvious he was more concerned with us finding the right car for our needs than him making a quick sale. I would recommend anyone looking for a car start by talking with Zack!

Mike H

Mar 29, 2013

We bought a 2013 Tucson from Hyundai of Cool Springs and were so pleased with both the vehicle and the salesperson [Oscar] that a few months later we went back and traded in a Jag for a 2013 Sonata. Again, great customer service from Oscar who went out of his way to be sure everything was perfect. Just yesterday, I took the Tucson in for an oil change and was very satisfied with the speed of the service and the attitude and courtesy shown by the staff. The only slight issue is that the lot is kinda cramped and could do with an extra acre or two, but that can't be helped! We recommend this dealership without reservation.

BOB

Mar 21, 2013

Arrogant Internet sales person, Website not up to date. Pricing not competative.

3 Happy Sisters

Mar 18, 2013

Buying/selling/trading vehicles typically does not rank on my Top 10 list of 'enjoyable things to do'. However, my recent experience with the Hyundai of Cool Springs dealership changed my opinion of car salesmen and dealerships in a most unusual and positive way! My Chrysler vehicle had to go in for extended repairs so Enterprise put me into a 2013 Hyundai Accent. From my first drive in the Hyundai I was impressed. Not having paid much attention to the Hyundai brand prior to last week, I was surprised to learn of their numerous safety and performance awards. I invited my two sisters to ride with me and test drive the Hyundai as both of them were in need of trading their vehicles (>100,000 and 150,000 miles). They too were impressed with its sporty style inside and out, solid and quiet ride (from outside traffic/noise)Bluetooth, sound system, and fuel efficiency - my biggest surprise - I was driving a 4-cylinder! The sisters 'loved the Hyundai', so we googled local dealerships and found Hyundai of Cool Springs. On our way to dinner in Cool Springs, we visited the Hyundai dealership just "to look around". Two minutes on the lot and we were greeted warmly by Tyler Segars - in a very non-traditional car salesman approach. He was extremely professional, personable and did NOT launch into the typical "how can I help you" line of questioning. Long story short and two hours later, we were 2 proud owners of the Hyundai Elantra GLS. Sister three bought hers 5 days later. WOW - a great dealership, totally all about customer service from everyone on their staff. I highly recommend paying them a visit - even just to look around! A week later - still thrilled with the purchase and follow-up customer service from the staff at Hyundai of Cool Springs - they go above and beyond! Keep up the great service!

Debbie P

Mar 12, 2013

Even though I did not buy my Hyundai from Cool Springs, the service department goes out of their way to do a great job.

Tennessee Granny

Mar 11, 2013

I initially took my car in for a reapair and wound up trading it in! First of all, the service department is fantastic. The person with whom I worked, Manny, was very professional and courteous with me and explained what had to be done and what the cost would be prior to doing the repair. He is a real plus to the organization. I then worked with Zack Tilley in trading in my vehicle. As I was in the market for a used car, Zack was very patient in showing me what I was interested in and took me for test drives in several vehicles and was very knowledgeable about each one I drove. He was also very helpful in getting me the right deal when I made my decision to purchase. Zack made my experience very pleasurable rather than painful, specifically by not behaving like a car salesman. He was totally professional and courteous with me. Zack is also a plus to the organization and I would gladly recommend him to anyone I know who is looking to purchase another vehicle.

corychhh

Mar 10, 2013

My wife and I bought what we was told was a new vehicle, but a year later we went to get it repaired and found out the whole back end had been repaired. Frank, the owner said he would give us $300.00, and thats all he could do. So anyone purchasing a new vehicle, I would strongly consider going to a trustworthy dealership!!

Mr. and Mrs. Brendon Despres

Mar 8, 2013

My wife and I live in Huntsville, AL and our LOCAL Hyundai dealership was very untrustworthy and could not get us the car we wanted. After a week of being told story after story, we called Hyundai of Murfreesboro and they could not get the car we wanted either. In fact, they ordered a car from another dealership, but when we went over the accessories with the salesperson, the vehicle did not have the specialty packages we had requested. We even when so far as to work with another salesperson, but he too was unable to provide us any assistance. To date, we fired 3 salespeople! Finally, we spoke with Van Hayes at Cool Springs. In a matter of half a day, Van had located the 2013 Santa Fe we wanted! Van was straight forward and patient with us. At this point we were leery of Hyundai sales people. Van got the car freighted into Franklin in 2 days!!! He is a man of his word and is very dependable! He returned phone calls quickly and was a true professional. We did everything over the phone and internet, so when the car arrived we went to the dealership and our new Santa Fe was waiting for us. Mike Thompson took us through the paper and different options. He is great to work with and alright for a LSU fan. We were introduced to Ariel Higgins by Van after signing all the documents. She was great to work with and she covered every inch of the Santa Fe with us. She set up our Blue Link account and got our phones working with the Bluetooth. Ariel called us the next day to see if everything was working and up to standard. It was a GREAT experience working with all the folks at Hyundai of Cool Springs dealership! We HIGHLY recommended this dealership!

Mike &T

Mar 7, 2013

We met Ariel Higgins on our first visit to Cool Springs Hyundai. She took the time to understand our needs and what we wanted in a vehicle. After two months of visiting various dealerships, Ariel seemed to be the only salesperson who was interested in finding the vehicle that we wanted. She is the reason we are driving a Santa Fe today.

Jeanne Suffridge

Mar 6, 2013

I purchased my 2011 Hyundai Sonata from Hyundai of Cool Springs (after visiting other Hyundai dealers in the area) because of the knowledgeable, fair and intelligent sales and finance department employees. But their Maintenance Department is the main reason I will keep coming back for future purchases. I purchased the First Mile Maintenance Package with my new vehicle - wisest purchase I've ever made! Maney and his Maintenance Team take such good care of my car. I love that they explain to me why certain maintenance needs to be performed. This is the way vehicle ownership should be - thanks to Hyundai of Cool Springs .

HARD TO PLEASE

Mar 4, 2013

We were in the market for a new car and having bought 2 cars from Hyunda of Cool Springs before we had confidence in the service etc. Having planed a vaction we need to complet the process ASAP .The Car we wanted was not on the lot however one was located out of town Ariel Higgins went the extra mile in fact many miles as she drove over 100 to see we got the exact car we wanted at what we felt was a very fair price with out the haggle

Happy Lexus Owner

Mar 2, 2013

I was driving by the Hyundai store that afternoon when I saw a 2007 Lexus GS 350 sitting in the front lot. I parked my car and was warmly greeting by Oscar Benavides who answered some questions the car and suggested we take the car for a test drive. Needless to say I feel in love with the car and purchased it the same day and it was due in large part to the excellent customer service I received from Oscar Benavides. He took the time to answer all of my questions and made the process of buying a new car an excellent one. In addition to the excellent service I received from Oscar I also experienced that same level of service from the Mark Salvino, the Finance Manager. Both of these gentleman were awesome to work with and provided an exceptional level of customer service from the beginning to the end of my car by process. Thanks to both of you gentleman for the excellent customer service and for making process of buying my car an awesome one.

Jonathan

Mar 2, 2013

I came to see a 2013 manual trans Elantra GT they had. The car was nice and everyone we talked to was equally so. Our salespeople Tim and Ariel were both very knowledgeable and easy to deal with. The whole experience was very good from start to finish. We got good value for our trade and an excellent experience with all of the finance, sales and management people.Well done, Hyundai of Cool Springs!

adm

Mar 1, 2013

arrived a little early for my appointment and they fit me in. friendly and professional.

Angel Matthews

Feb 28, 2013

I filled out an application online and promptly received a call from Tyler Segars. He was a very friendly, while still professional, sales person. He was honest with me every step of the way. He showed me EVERY feature that the car I purchased had to offer even prior to me getting an approval. I had an overall GREAT experience and will definitely refer friends and family

Guitarman

Feb 28, 2013

I worked with a salesman by the name of Tyler and he was awesome! From the time that I came in, he was coureous, honest, and knew EVERYTHING about this product. He helped me find the car that best fit my budget and still got me all the options I wanted. The buying process was easy and for the first time fun! I highly recommend this dealership and Tyler if looking for a car!

Hyundai Driver

Feb 27, 2013

I had a great experience buying from Hyundai Cool Springs. Zack took care of finding exactly the right vehicle for me. He was available anytime I called and made the entire experience a breeze. I love my Santa Fe Sport

Luv my Hyundai

Feb 27, 2013

I went to the dealership with no intention of buying a car...just browsing. Zack Tilley walked out to talk to me and asked what I was looking for. I told him I wasn't really looking to buy but just looking. He was thorough in asking what I was interested in and why and he had the perfect car for me. My experience with Zack and his enthusiasm to assist me has been such a nice experience. Many thanks to Zack and the other staff at Cool Springs Hyundai!

gatorgirl

Feb 26, 2013

Bought a new Sonata from Cool Springs Hyundai. Ariel Higgins was my sales person. She did a FANTASTIC job. She was very knowledgeable and helpful. I would buy another car from her.

Mike Curry Owner

Feb 26, 2013

I searched for a used car more than 4 weeks. Sent an inquiry to Hyundai about a car that just hit the internet sale site. David Anderson called me within 15 minutes, however I was in an appointment and let him know I would call back. So he sent me a text with his info and info on the car. I called him that evening and set an appointment for the next morning. He met me with a cup of coffee and KNEW my name, he extended his hand for a hand shake, then introduced himself. Complete professionalism!! No cheesy sales pitch, no fake attitude, just friendly professionalism. He had the car ready for us to test drive. during the test drive he answered any and all questions I had about the car and Hyundai of Cool Springs. I don't know if everyone appreciates service these days but I do and in a few months when my wife gets her car I assure you we are going to David Anderson at Hyundai of Cool Springs.

Bob and Janice

Feb 26, 2013

David Anderson did an exceptional job in helping us through our purchase. He was responsive, respective, and eager to help us in all areas of our purchase. The sales management team was also very helpful. We would highly recommend David and his team for anyone interesting in buying a new or used vehicle. Bob and Janice Bruce

The Jones'

Feb 26, 2013

My husband was in the market for a used car and after months of searching ended up finding his dream car at Hyundai of Cool Springs. When he arrived at the dealership he was met by a very pleasant sales lady by the name of Ariel. My husband ended up having a conflict with the online pricing and the pricing that was listed on the car. Ariel patiently got that issue resolved and the price was adjusted to what was offered online. My husand and I had already secured financing but, was offered a lower rate at the dealership. Ariel patiently waited until I got off work, picked our son, and came to the dealership to sign papers. She even gave my son a sucker which is a plus in my book. Most dealerships seem irritated when you come with children. Thanks Ariel!!!!

Fan of Zack

Feb 26, 2013

I called Hyundai of Cool Springs while looking at other dealerships and spoke with Zack Tilley. In a matter of hours, Zack had located the exact car I wanted and had me approved for financing. Not only was he trustworthy, he got the car brought into Franklin in 2 days because they did not have the one I wanted on the lot. He did everything he could to get the car that I wanted. He is a man of his word and is very dependable. He returned phone calls quickly and was a true professional to work with. I did everything over the phone. When the car arrived, I went into the dealership and he explained everything about the car to me. He even took the extra time to make sure I understood all the features of the car. Even today, months later he still calls me to check and see if I have any questions. It was exceptional working with Zack and the Hyundai of Cool Springs dealership! Definitely recommend! Whenever I buy another car, they will be the first dealership I stop by. ASK FOR ZACK TILLEY!!!!!!!!! I have not been in for service yet but I know the service department is as exceptional as the other parts of the dealership.

Ruclvr

Feb 26, 2013

Zack Tilley understood my wants and needs for a new (preowned vehicle) and did a great job at finding me exactly what I was looking for. He found the perfect car, so well in fact, that I didn't need to look at anything else. Zack was patient and didn't pressure me to make a purchase and I truly appreciated it. After I decided to purchase the car, he did a thorough job at explaining all the intricates for me, therefore eliminating the need for me to reference the owner's manual for anything. I know that if I ever have any questions about my new car that I can contact Zack and he will know the answers. I also like his prior service experience, which only compliments his sales performance. I would recommend him and this dealership to anyone shopping for a new vehicle!

Experienced car buyer

Feb 26, 2013

Went to "window shop", left with a new Sonata Hybrid. Must say, salesperson Ariel Higgins played a key role. She was so knowledgable about the car (not everyone buys a hybrid) even though it was only her second week at the dealership. She gave me a written quote and procured the car I wanted from another dealer. When I went to close the deal, based on experience with other dealers, I fully expected to be asked for more based on some misunderstanding, etc. or up-sold for this or that. Didn't happen. I wrote a check for the exact amount she quoted. My experience at Hyundai Cool Springs was my best car buying experience ever and I'm 71 and have bought plenty of cars. I'm pleased to recommend Ms. Higgins and Cool Springs Hyundai.

Marsha Bartlett

Feb 26, 2013

Tyler was and continues to be awesome! He continuously calls to check on me and my new car which I love!!

Jeff McCullough

Feb 26, 2013

Our sales consultant, David Anderson was fantastic. No pressure. made you feel comfortable. listened to our questions and concerns. answered all of our questions to our satisfaction. We were very please with our experience at Hyundai of Cool Springs. thanks Jeff McCullough

Duben

Feb 26, 2013

The dealership has been nothing but enjoyable to work with. Ariel Higgins is a fantastic salesperson, she listened to our requests, and she got us the car that we wanted!

Donna

Feb 26, 2013

I was very pleased with my sale's person, Ariel Higgins. She was patient, knowledgeable, flexible and overall great to work with. I had been to another Hyundai dealer and their prices were a lot higher in many instances. I decided to change my mind on my car choice at the last minute, and she was eager to get me my new car choice without a problem. She has been in touch with me, and has followed up to answer any questions that I had on the features of my new vehicle.

Penny Pincher

Feb 26, 2013

I spoke with many of the local Hyundai dealers about purchasing a new Sonata and am very pleased that I chose Cool Springs. David Anderson made it clear from the start that he would do whatever he could to earn my business and he did just that. David and the other associates I spoke with were very professional. Based on my conversations with the other dealers in the area, I don't believe you can get a better deal on a Hyundai anywhere else in Middle Tennessee. I would definitely recommend Cool Springs Hyundai.

Tennessee Sooner

Feb 26, 2013

Ariel Higgins was a great sales person! Very professional, knowledgeable and patient. Made the experience much more pleasant than anticipated.

The hoz

Feb 26, 2013

My wife and I went shopping for a car Christmas Eve. From the initial phone call to the final sales, our experience with Ariel and Van was over the top. Not only did we get an excellent deal, but we received first-rate customer service, great communication, efficient help; they went the extra mile. To be a loyal customer we have to feel that our purchase is more than just a sale. Ariel even called a few weeks later to see how things were going and was there to answer any questions we had. During the sale we received some additional incentives that proved Hyundai of Cool Springs is serious about being an outstanding and top-notch dealer. We have become loyal customers and would recommend them to anyone based on our experience.

kZinn

Feb 26, 2013

Hi :), After years of saving up and driving my Mom's old but trustworthy vans, The Green Machine and The Silver Bullet, I bought my very own first car, a used BMW 2006 325i, I'll admit that I was a little nervous about the whole experience so I brought my girlfriend along to do all the hard-balling and talking. We did our research and found local dealers that had cars that we liked but that were also in our price range and went to maybe 2 or 3 places before Hyundai of Cool Springs. When I walked into the dealership I was greeted warmly by Zach Tilley and asked to take a seat so that he could guide me through the buying process, this salesman was very polite, professional, and experienced. I am not a great driver so I was a little cautious test driving this expensive vehicle to my mechanic for him to check it out, but it handled great and the whole way there Zach informed me about special features in the car, which happened to have a technology package among other things. Used cars are going to have some issues and this car was no exception, the hood would not open when we got to the mechanic, but our mechanic said the car was in excellent condition aside from that. The salesman did not hide anything that he knew was wrong with the car, he even told us about a sticking cup holder! He also gave us the name and number of a place where we could get a dark ceramic window tint to compliment the black exterior and black leather interior. In the end, I feel like I paid a very good price for this car and was in no way shadied by this salesperson. I was aware of the problems the car had and even given price reductions on the cost of repairs that the car needed. It was a quick and professional process and to this day I have not had a single regret about buying this car.

lino alvarez

Feb 25, 2013

I bought a nissan altima from this dealer yesterday , and the sales man was exellent his name is tyler segars .....tanks buddy.

Carson

Feb 25, 2013

Tyler Segars was an excellent person to work with in obtaining my first new car. I have exactly the car I wanted and for a great price. With it being my first car and no credit history, I had difficulty getting a decent loan approval. He followed up with me regularly for over a week and helped guide me in the direction I needed to go. To attest to their dedication, the car ended up being sold, but they found another exactly like I wanted (with a few bonuses) that they had delivered to their location so I could go home with the car I wanted for the same price we agreed upon originally once I had my financials in order (my steady job history and Tyler's direction despite my credit helped secure this). They let me drive the replacement before signing and finalizing anything. So I'm happy to say, with no credit history, I am a new Veloster Turbo owner with a low interest rate loan! Tyler gave me a great tutorial on how to use all of the features of the car and worked with me every step of the way to help with my needs. I had been to many other dealerships before this one and just ended up walking away. Hyundai has a great rising product and the Cool Springs branch has great people!

ElantraFan

Feb 25, 2013

I recently purchased a 2013 Hyundai Elantra from Cool Springs Hundai. The buying process was excellent. On a very cold night Ariel Higgins assisted my in finding what I was looking for and helping me dial into the deal I needed. It was an excellent buying process, Ariel was great, the car is awesome and I highly recommend both to you.

The True's

Feb 25, 2013

We enjoyed a wonderful buying experience working with Zach. After doing our homework, we knew what we were willing to pay for our 2013 Azera. The dealership came through with a strong initial offer, and we had a deal very quickly. This is a great dealership. We look forward to using their service facilities and to making future purchases.

Floyd

Feb 25, 2013

I went on a Sunday afternoon, in intending only to take a test drive, and drove out in a "mildly used" (I'm talkin' only 3500 miles) 2013 Elantra Limited. Tyler was extremely helpful, and I got almost all the features I was looking for, without having to pay the full new car price! Given that I had a limited budget, I was extremely pleased! I wouldn't hesitate to go back!

Steve T

Feb 25, 2013

Had an absolutely delightful experience working with the folks at Hyundai of Cool Springs. We bought a 2013 Genesis and love it! Primary reason was the ease of working with Tyler Segars and Van Hayes. Tyler was great to work with. He listened well to our objectives, answered every question we had and has gone over and above in insuring we have been satisfied with the buying experience in every respect. His follow-up has been superb and has exceeded our expectations. i would recommend to anyone that they would be well served to work with Tyler.

Laura B.

Feb 25, 2013

Ariel worked with me on obtaining a corporate lease. She was very patient, and great to work with. She has been exceptionally accomodating, and has been a great resource since the transaction was completed. I have been in to pick up paperwork, etc. and she greets me by name each time. She treats each person as an individual, and understands that the relationship does not end when the deal is closed. Great job!! I have already referred a co-worker to Ariel.

Downey Mgmt

Feb 25, 2013

The salespersons that I worked with Tyler and Jim were very helpful. Would definitely recommend Hyundai of Cool Springs to friends and family.

doctorv

Feb 25, 2013

I recently purchased a used 2012 Santa Fe from Hyundai of Cool Springs. My salesperson, Zach Tilley, made the process an extremely easy and pleasant one. My other car is a Mercedes, so I am accustomed to first class service, and my experience at the Hyundai dealership was surprisingly comparable. I got a very nice SUV at a fair price and I'll do business with this dealership and with Zach in the future.

Jessica W

Feb 25, 2013

Zack made buying our Tucson so easy! We were in and out of the dealership within an hour, everything was taken care of before we got to the dealership, and we pretty much just signed and drove away! I would highly recommend him to anyone looking to buy a Hyundai.

mpd242

Feb 25, 2013

I purchased a used car from Ariel in November. We got a GREAT price and she did everything we asked and more. We did have to come back once to have a minor repair done, which the dealership took care of. I would highly recommend her and Hyundai of Cool Springs. Everyone is friendly and goes out of their way to help make it a good experience.

hyundailover

Feb 25, 2013

My husband and I were in the market for a used low milage SUV or crossover. Ours had over 120,000 miles on it. I had been referred to this dealership by my daughter in law. We worked with Ariel in sales. She was very knowledgeable and pleasant. We did not feel pressured into any type of decision and she was very patient with us during the entire process. We love our new 2013 Santa Fe and couldn't be happier.

Volgirl

Feb 25, 2013

Tyler Was a first class top notch salesman. He was very knowledgeable and made me feel very comfortable with my buying decision. Everyone at the dealership was very nice and the service was excellent. I highly recommend Tyler and this dealership for anyone looking for an honest and caring experience when purchasing a vehicle.

Bvfearing

Feb 18, 2013

Bought a 2011 Hyundai sonata two weeks ago, trading in my 2004 Chevy trailblazer. Overall good pricing and friendly staff. Very accommodating and good customer service.

jwingram

Feb 1, 2013

Oscar was very intuitive about our needs and showed us several cars that met our criteria. He was prompt and attentive and we were able to drive away with our new car within a few hours. Oscar lent a very personal approach to our new car buying experience and I can highly recommend him and his services. I was also impressed with Mark Salvino and his explanation of the financial contract. All in all, it was a most pleasant experience.

hellosantafe

Feb 1, 2013

This dealership has serviced my car for years thanks to Manny. I met Oscar during a service visit and while waiting for repairs, he worked hard to get me into a 2013 Santa Fe. He was successful, found the color I wanted with all the bells and whistles, with the payment I could afford, and had it delivered within a few days! Plus he is a pleasure to work with and wants to make sure the buyer is satisfied. Financing was a breeze despite my forgetting to supply info. and I couldn't be happier with my purchase :) This is my 4th Santa Fe in 10 years so obviously I recommend it and this dealership.

SAMJANN

Jan 31, 2013

Outstanding in all areas.Trade in value was above most other offers.David and Zack were very helpful. Price was great!!!Overall experience was a 10.

wille1046

Jan 30, 2013

Oscar was great to work with. He did everything he said he would and was very attentive. I would definitely recommend him. I love my new Equus!

Mshepp

Jan 29, 2013

Oscar was a joy to work with. My husband and I felt that he was listening to what we wanted and didn't make us feel pressured. We are very pleased with our Tuscon and are so glad Oscar took the time to help us decide. He is a wonderful salesman and I would highly recommend buying a car from him. You won't be sorry!

MemphisCatherineC

Jan 28, 2013

My husband and I live in Memphis and our LOCAL Hyundai dealership was very untrustworthy and could not get us the car we were looking for. After a week of being told story after story, we called Hyundai of Cool Springs and spoke with Oscar. In TEN minutes, Oscar had located the 2013 Santa Fe we wanted!!!!!!! Not only was he trustworthy, he got the car freighted into Franklin in 2 days!!! He is a man of his word and is very dependable! He returned phone calls quickly and was a true professional to work with. We did everything over the phone and internet, so when the car arrived we went to the dealership and were in and out in less than an hour! It was a GREAT experience working with Oscar and the Hyundai of Cool Springs dealership! HIGHLY recommended!

Ccagle427

Jan 28, 2013

Oscar was truely a pleasure to work with!!! He is very dependable, trustworthy, and professional. After trying to locate a new 2013 Santa Fe in our local area (Memphis, TN) for OVER a week, we were unhappy with the service our local dealership provided. We called Hyundai of Cool Springs and got Oscar on the phone. Within 10 MINUTES Oscar had found and got us one!!!!!! Ten minutes!!! We handled all paperwork over the phone and internet and the car arrived in Franklin in 2 DAYS!! We drove to the dealership from Memphis and were in and out in less than an hour! We were overwhelming impressed with the service and the dealership! Everyone there was very friendly and Mark Salvino in finance made it fun and easy!! I would recommend Oscar and the dealership to all my friends and family! Oscar made it a great experience from start to finish :)Oscar scored a A++++++++ in our book!

pratt1042

Jan 21, 2013

I have brought my 2009 hyundai in for service many times,the past 3 years. The service was performed in an efficient and timely manner. The staff, Manny and Bob, were always friendly and courteous and kept me informed

sbdallas

Jan 20, 2013

We came in to replace our 8 year old Tucson with a new one. John was a real pleasure to work with. He showed us not only the Tucson my wife was interested in, but also indulged my insistence that we keep an open mind and look at the Santa Fe. (In the end my wife got the Tucson.) John explained everything so well and was a delight. We came in with our own financing, but Mike Thompson managed to beat the rate we had. Overall - fantastic experience!

sarafino

Jan 15, 2013

I brought my vehicle in for routine service, and was in and out in a short time. Mr. Metzger was friendly and courteous and the service was prompt.

BillClinton

Jan 14, 2013

I came in to get a new key fob because I lose mine. I called ahead and got direction from Mike, who also confirmed my preventive warranty and advised me to disregard some promotional warranty marketing materials I'd received. Manny took care of the new key fob quickly, and there was hot coffee while I waited. The entire experience was very friendly and convenient.

jsb1020

Jan 2, 2013

Bowtie John Garrett is the consummate professional and was meticulous, courteous and gracious before, during and after the purchase of my new Genesis 5.0. Bravo and well done.

wnbennett

Dec 31, 2012

On December 27,2012 my Santa Fe's Oil was changed for the first time. I had several questions about all the new features this vehicle has to offer. Bob Metzger listen and followup with answers. I appreciated his desire to please. One question was how to use a mp3 player with the media since I do not have an ipod that uses an USB connector.He refered me to Zack Tilley(Sales). Zack explained that my USB cable would not work with my old mp3 player. He obtained another cable from his car(AUX cable) and demonstrated how to connect the device. I now can listen to all the music I have recorded on my Zune. Zack also explained some of the features of BlueLink.Thanks for Bob and Zack

ronald MOORE

Dec 21, 2012

HAD THE VAN SERVICED WITH AN OIL CHANGE AND TIRES ROTATED IN A REASONABLE AMOUNT OF TIME. MANNY MARTINEZ WAS VERY FRIENDLY, SERVICE WAS EXCELLENT.

amypatz76

Dec 19, 2012

The service department is always very helpful and responsive. The address my issues in the same day and Manny is both friendly and quite knowledgeable. I would recommend Hyundai of Cool Springs to anyone.

Valkyries

Dec 18, 2012

Awesome consistent service.They are always able to provide timely, efficient and quality work.They were also able to provide no hassle service even though i didnt buy my car from their dealership.

mitzimmoore

Dec 13, 2012

I have a 2009 Elantra and a few days before Thanksgiving I lost the keys at work. I had to break into my car to get my ID and insurance to have another key made but because I locked the car with the clicker the alarm wouldn't stop honking. The dealer in downtown Nashville said they would have to tow my car and there was no way to bypass the alarm without a new clicker. 150 for the clicker...150 for the tow...and he said I had better hurry because they were very busy w the upcoming holiday. I got on the internet...found out that I just have to turn the key to the "on" position for 30 seconds and it would turn off the alarm...problem solved...no tow, no clicker!!! I then called the Cool Springs Dealership and spoke w Bob and asked him how to bypass the alarm. Bob was kind enough to tell me the truth.I now have a new clicker that Bob programmed for me. Bob...you are an awesome guy!!!

tiskey

Dec 8, 2012

It was very easy to make the initial appointment to get my car serviced. Then they offered to take me back home which is a 20 minute drive. They made the process of picking my car up very easy too with just a quick visit to the cashier.

HappyABC

Dec 7, 2012

I was nervous about the buying process and had done my homework. By far, this dealer gave me the best deal of the other dealers in the area. The buying process was fine. Even though I kept changing my mind about the extras/financing, etc., they still treated me very well and would simply draw up new paperwork. They showed me how to use the car as well, which made a big difference for me.

HappyABC

Dec 7, 2012

This dealer gave me the best price for my Hyundai of all of the dealers in the area. They dealt very well with the fact that I changed my mind several times regarding the extras and financing. Also, they spent much time with me to show me how to use the car properly.

Denmommie

Dec 1, 2012

The service person was very friendly and very informative about the services offered. He did not try to sell any services that were not needed. The amount of time it took to service the car was excellent.

deeann54

Dec 1, 2012

"Happy Hyundai owner"Recently purchased a new 2013 Hyundai Sonata from Hyundai of Cools Springs, on September 29, 2012, they didn't have what we wanted on the lot, so they set out to find what we wanted, and did. We drove from clarksville TN. to Cools Springs to look at the car and fell in love with it....... just what we wanted.We worked with Ariel and Mark on the purchase and the financing everything went really smooth. They had the car all cleaned up, gassed up and ready to go. Our experience was a really good experience during the time we were there.I have to say that the dealership is really nice and so are the staff. Thank you Hyundai of Cools Springs, we give you a thumbs up for a job well done.

Rojomarie01

Nov 27, 2012

Everyone I came in contact with was very friendly and accommidating. I dropped off my car, got a ride to my office, got picked up on time and my car was waiting for me. I felt like a queen. Everyone also appeared to be very confident in their job duties. Thank you.

carlroberts10

Nov 27, 2012

I always receive top notch service and it is a pleasant enviroment. I had an oil change and tires rotated and was done in less than 45 min. I wouldn't go anywhere else to have my Hyundai serviced.

Charlotte

Nov 26, 2012

I had a wonderful experience purchasing my new 2013 Elantra from Oscar. He is trustworthy and dependent on making sure you are takin care of. I really appreciate Oscar and the Hyundai of Cool Springs family for making me feel confident and secure with my purchase of the new Elantra. Thank you guys!!!!!!

Phillip Derryberry

Nov 15, 2012

Excellent experience from the start. John listened and took note of what I was looking for and his follow through was excellent. Mark was great in the financial area, taking care of the details. When I brought the Veloster back to have the mud guards installed, Manny was verty professional in directing me to the right person. I highly recommend this dealer as the place to purchase your next car.

PDerryberry

Nov 15, 2012

Excellent experience from the start. John listened and took note of what I was looking for and his follow through was excellent. Mark was great in the financial area, taking care of the details. When I brought the Veloster back to have the mud guards installed, Manny was verty professional in directing me to the right person. I highly recommend this dealer as the place to purchase your next car.

Satisfied

Nov 14, 2012

Our Hyundai shopping experience was great!!!! we were looking for a new 2013 Black Sonata called up Hyundai of Cool Springs spoke to them, told them exactly what we were looking for, they went out and found the car we wee looking for; and when we got there they had everything in order and ready to go. Everyone was so nice, friendly and helpful. The price was right and we made the purchase; no regrets. I have to say that Hyundai is the place to shop the next time you decide to buy. Their great!

AmandaKendall

Nov 13, 2012

My boyfriend and I where looking for a "new" used car for me. Something more reliable that what I had. We came to Hyundai of Cool Springs after falling in love with one on the Internet. I called the store to make sure it was on the lot. We came in that night and test drove the car and walked out the door with it. I am still excited about my car.

FMS PI

Nov 9, 2012

Things started out pretty well. We drove up from Huntsville, AL to look at the 2013 Santa Fe. Tim was very pleasant and we agreed to a price and equipment package. They found the vehicle we wanted at another dealer and had to do a dealer trade so it would be a few days before we would get our new Santa Fe. We were not promised a date but the estimate was Wednesday or Thursday of the following week. Its been too long ago now about two months so I dont remember exactly which day we were informed our Santa Fe was in, but we drove back up from Huntsville to get it. After we finished the paperwork and went out to the vehicle we noticed the interior was the wrong color. It was decided we would take the Santa Fe with the wrong interior home so we would have something to drive while they found one with the right interior. A few days later the right color was found and Tim brought it down to us. This one did not have the correct mirror. I notified Tim and did not get a response. After a few more emails and text messages, Tim replied they were checking into it. After several more attempts to find out the status I had to prove what equipment was supposed to be included in the packages on my Santa Fe. One would think the dealer would know that, but I had to scan in a copy of the window sticker and send it to them before they would take action to correct the issue. After several more weeks and more questions from me, Hyundai of Cool Springs finally decided to install the correct mirror. After all of these problems, my biggest complaint is the lack of response to many of my emails and the fact they did not know what equipment is included with the packages on the vehicle. I have an appointment to take it in next week to get this corrected.

ndomer

Nov 8, 2012

My daughter purchased a new Hyundai from Tim and recommended him to me. In September I purchased a beautiful used Genesis for my wife and in October I purchased a used Tiberon. We're now a Hundai family and proud of it. Tim and the entire staff are friendly and fair and if I need service Manny will take good care of us.

marinagonzalez

Nov 7, 2012

I had the best experience! I was car shopping for over a month and got so many pushy car salesman until I went to Hyundai of Cool Spring! I bought my very first brand new car and love it!

PStiddy

Nov 7, 2012

My overall buying experience was great. The entire staff was very friendly and approachable with special call outs to the sales manager Daniel, Mark in finance, and my sales person, Zack.My sales person Zack, was knowledgable, efficient, and friendly without reinforcing the typical "car salesman" sterotypes.As a result, I have already referred 2 people to this dealership and Zack and I bought the car less then a week ago.The purchase I made was for my daughter who is a current Elantra owner. The Cool Springs team went the extra mile to make this purchase special for her.The people make a difference in companies and Cool Springs Hyuandai has put together a winning team.

rz21

Nov 5, 2012

Extremely easy to work with and overall a very pleasant experience. I drove 2 hours from Alabama to purchase a car from this dealership even though we have a Hyundai dealer in our town. Highly recommended...and Tim Gregory was a pleasure to work with.

JayCho

Nov 5, 2012

I worked with Tim Gregory, purchasing 2012 Equus and everything was smooth and professional. If I buy another Hyundai, It will be at Cool Springs.

carlroberts10

Nov 5, 2012

I have purchased 2 Sonatas from Tim Gregory within an 8 month period. A 2012 Sonata Limited for my wife, and most recently a 2013 Sonata Se for myself. Tim was very knowledgeable about his product and answered all my questions. I especially like the fact that no pressure is put on a customer at this dealership. I tried dealing at other dealerships, but none came close to the deal I received at Cool Springs Hyundai. I would highly recommend Tim and this dealership to anyone considering a new Hyundai. Thanks again Tim. Carl and Pat Roberts Brentwood, Tn.

yrdbird

Nov 5, 2012

We worked with Tim Gregory. He was very knowledgeable and answered all of our questions. We test drove several vehicles, and he was very candid in his recommendations.I advised him of the Elantra Limited we wanted.They found one in about a week and dealer traded for it.Unfortunately, the first vehicle was damaged in a hail storm before they could pick it up.They then dealer traded for a second vehicle, and gave up a Veloster, which was in high demand,to get it. I would recommend Tim and this dealership to anyone considering a Hyundai vehicle.I would also recommend Manny Martinez in their service department.He has been very helpful in arranging service and warranty appointments.

jasonachapman

Nov 5, 2012

I have purchased new cars before and always dreaded the process with salesmen pulling tricks to delay the process and wear you down until you "give in" to their price and purchase according to their terms. My experience at Hyundai of Cool Springs with Tim was just the opposite. He was very knowledgeable and helpful in getting me into the car that fit my needs. He was very prompt and forthcoming. I didn't even need to negotiate a price because the price he came back with was rated as "good" compared to other prices others were paying for the same car locally. All in all, I came away satisfied that I paid a fair price for a car that I love and the experience was not painful in anyway. Thanks again, Tim! Great job.

terry.tidwell3

Nov 5, 2012

Oscar did a great job of follow up and completion of our deal both through phone calls and emails. Couldn't ask for a more professional salesman.

Mark L..

Nov 3, 2012

Love my sonata. Was just looking the day I bought but ended up buying. Oscar made it a easy and hassle free with a fair trade on my other car. Hyundai of Cool Springs did averything that they said they would do in the deal. I look forward to do business with them again in the future.

PredsH

Nov 2, 2012

My initial offer was not accepted. Oscar stayed in contact and with a minor tweek, we were able to work out a deal. Good job!

Wynee Haynes

Nov 2, 2012

Zack Tilley was an awesome salesperson. He got me in and out very quickly. He found the exact car that I wanted with all the extras on it. The finance department was expedient with the paperwork and had everyting ready to be signed. The whole experience was too perfect. This was a very good experience. I have no complaints and nothing but good things to say about this dealership with blessings.

mwalton67

Nov 2, 2012

I had found the car on Auto Trader and inquired about the price. Oscar called me back and we were able settle on a price that fit my budget. Oscar worked hard to make the deal right. Mike, in finance, prepared my paperwork and all things ran smooth.

smn64

Nov 2, 2012

Oscar was very knowledgeable on all the features of the Sonata that I was interested in. He was never rushed during the time I spent with him. After buying the car, he spent even more time with me setting up Bluetooth and setting up my Hyundai.com account. The whole experience was relaxed and certainly not typical of past experiences with car salesmen. I am extremely pleased with my entire experience at Hyundai and have suggested to friends and family members that they need to consider Hyundai when it comes time to purchase a new vehicle.

bill

Nov 1, 2012

Wasn't planning to buy a car, just wanted to check out the Sonata Hybrid. A few days later, drove out with one of the most beautiful and fantastic cars I've ever owned and that's plenty.Ariel Higgins met me at the door and took over. She assessed my needs, got me behind the wheel of a demo car and explained all the features and benefits as I drove. That was plenty to cover as the car has a raft of electronic features.But, they didn't have the color I wanted and we hadn't negotiated price. 20 minutes later, the car I wanted had been located at another dealer and I had a price quote in writing, tax, license and all. Went home, read owner reviews and next day ordered the car.Came time to close and I expected a bunch of "oh, I forgot to tell you about this charge or that", or a hard sell on other add-ons, etc. Nope, the final invoice matched the quote and I left with a wonderful car.It was only Ariel's second week at Hyundai. I couldn't help but wonder how she knew so much about the car, the dealership, their processes, etc. When she delivered the car, she went over everything about it, as if she'd been there forever.Watch out sales guys, Ariel's gonna make you sad.

wnbennett

Oct 27, 2012

It was a pleasure to be a customer of Cool Springs Hyundai. John was as outstanding sales representative, who knew all the vehicles very well and answered all our questions. He is very friendly, easy to work with and interested in finding the right vehicle for his customers. He does not apply any high pressure at all and is concerned with customer satisfaction. I would highly recommend both John and the dealership.Veronica, the parts specialist, was very helpful and a pleasure to work with.Thank you, John and Cool Springs Hyundai, for a very pleasant and enjoyable experience.

Disappointed

Oct 20, 2012

Purchased a Sonata from Cool Springs, Nashville Tn. Spoke to Ariel(sales person) several times about the price, went to look at the car, very nice. Ariel told me over the phone what the out the door price was so when we got there the price was 1,000.00 higher. Disappointed and mislead by her. Customer Service Relations Manager, Kristen Curtis sent an email about customer satisfaction, wanting an outstanding review, but would like the opportunity to remedy any concerns. Well I had a concern so I sent Kristen an email & called her, she said that she did not receive the email and to this day she has not replied or called me back, lousy business, not good when you're expecting excellent ratings. Positive feedback is everything & word of mouth speaks volumes.

Rahul Agarwal

Oct 15, 2012

This was my first new car purchase, and with less-than-excellent credit I was half expecting the salesman to make a wry face and push me into accepting a really bad deal (which I wouldn't have accepted). But it was a very pleasant surprise to work with them.They took the time to go over every possible financing option, frankly told me about the upgrades I shouldn't really take, and got me the best deal overall.

Variety

Oct 9, 2012

This was our second experience with John and they were timely, professional and to our satisfaction. The experience was very smooth and he listened to us and provided what we wanted with a great knowledge of the the product.

marthapack

Oct 7, 2012

Tim Gregory is an excellent salesman. He was very knowledgeable about his product. We drove many different models and he was so nice and informative. He went the extra mile and helped us find the car we were looking for even though it wasn't there on his lot. He showed us all the features on the car as well. He took alot of time with us and we never felt rushed or that he was in a hurry. I will definitely recommend Tim to family and friends!

jillgrothe

Sep 30, 2012

"Bowtie" Jon Garrett was a pleasure to work with. The information he provided was clear and complete. I learned more from him about the Sonata in a brief three minute conversation than from all the salespeople in different dealerships over the course of several days. The price he quoted on the phone remained the price when we arrived at the dealership, no games, completely professional.Moreover, along with being a professional, John was warm and friendly and seemed as excited as my husband and I were about finding just the right car. You couldn't find a more enthusiastic salesman. I highly recommend John Garrett.We also worked with Mike Thompson on the financial side. A really nice man with a no pressure way about him. He worked hard to accommodate our requests. We left feeling comfortable with all our choices.Overall, I think this is a great dealership. Next car, I'll be giving John a call.

aprilcreynolds

Sep 29, 2012

Everyone has been amazing since the first time I walked in the dealership. Every person I came in connect with from John, Mark, Freddie, and Mannie have been the best to deal with. I am looking forward to sending many of my friends to this dealership.

hmad75

Sep 25, 2012

For a new 2013 car and after a month three out of four tires had defects and cause a blow out and when I called the dealership their service dept. gave me the run around telling me its not their problem and to call the tire company and when I called them they told me to call the dealership because it was a new car and they will do the warenty thru them so I called the dealership back and they told me they would not help me and hung up the phone so I call another Hyundia dealership and they sent a tow truck to my place and they are taking care of the problem with the tires for me. The sales department is really good but the service department doesn't like to do their job and like to call customers liers and treat you like a bum!

chambmac

Sep 19, 2012

Car has everything I wanted. John was very friendly and knew everything about the car. The dealership had the car I wanted delivered quickly and I got in and out fast

Red Hat Cat

Sep 7, 2012

As I spend a lot of time on the road, gas mileage is very important to me. After checking out a few cars, I chose Hyundai's Elantra, best bang for the buck!

Big Red

Aug 15, 2012

I searched online for weeks for a 2011 2012 Hyundai Elantra red with low miles. I was happy to find it. It was probably the easiest car purchase I have ever made. I give Coolspring Hyundai thumbs up!

germie

Jun 12, 2012

Oscar was very friendly, honest and helpful. I had a very good experience here at Hyundai of Cool Springs and will recommend this location to anyone looking for a new Hyundai. Thanks again for the very courteous and professional manner in which the whole transaction was handled. I am enjoying my new car immensely!

tedandjody

May 31, 2012

After making initial contact through the internet, Oscar called and emailed me within 30 minutes. We scheduled an appointment to look at the cars I was interested the next day. When we arrived at the dealership, Oscar had the cars ready to go. During our test drive We discussed the vehicle, price and finanacing options. When we got back to the dealership, the deal was drawn up and completed within 30 minutes. The prices was better than I had hoped (by $800) and we even got a better financing rate which enabled us to get a great monthly payment. The whole experience was exceptional. It was fast, easy, and stress free. We got a great car, at a great price, with a great experience. I would definelty reccommend this dealership. I bought here because a friend from work reccommended them. Best car buying experience ever. I am 50 and have bought a few cars in my day.

rickkillion

May 20, 2012

I have come to expect "surprises" of the negative type when purchasing a new vehicle. Well, I have to say, in dealing with Hyundai of Cool Springs, the only surprises were of the positive nature! We drove 183 miles to buy our 2013 Elantra, and my wife and I were so pleased with their treatment, we would recommend them to others without reservation. And yes, we'd gladly drive that 183 miles for a future purchase!

marthapack

Apr 11, 2012

Wonderful experience and Tim did an outstanding job taking care of us and also showing us all the features of our new car. I would recommed him to my family and friends as he knows his products well and also is very good on follow up with his customers. Thanks again for a great experienct at Hyundai of Cool Springs!

yoonakawrn

Apr 10, 2012

Great experience. Went to the Honda dealership in Franklin which was a complete mistake. They would not work with me at all and were very obvious in their tactics. I was treated like I was a dumb girl. I tried Toyota of Cool Springs, but none of the sales ppl even seemed concerned with even looking at a car with me. Then I went to Hyundai of Cool Springs and what a huuuuge difference. Every person (from Tim to Mark) treated me like an intelligent human being as well as come across as genuinely friendly. None of the phony tactics there. Just a straight shooting organization as far as I can tell. I got the deal I was looking for with a great experience to top it. Would definitely shop there again when in the market.

desireesimmons

Apr 9, 2012

I began my car exploration looking for used vehicles at Cool Springs Hyunadi on Friday, I was not sure what I really wanted other than a mid-size SUV, I then visited and drove over 25 vehicles at other dealers , throughout Friday and Saturday. This included BMW, Lexus, the considered "high end" cars. I also did extensive research on the ratings, cost, resale, etc. I found myself back at the Hyunadi of Cool Springs, I loved the sales person Mitchi on Friday she was very good with me, and even told me she would see me when I came back, and I laughed when I came through the door and she said, "told you, you would be back." She was amazing I told her what I wanted and what I was most impressed with when I told her that I was torn between the Santa Fe and another vehicle she did not "bad mouth" the other car or dealership, she was so refreshingly honest and that made me want to purchase even more. After driving the 2012 Limited Edition Santa Fe, I was in love. It handled better than the high ends, its features where better, the look is awesome, did I mention the handling, warranty and the out of this world pricing, I can not say enough. I swore I would never by a new car but we ended up by two! While we were there my husband just fell in love with a Veloster, and Mitchi continued to just floor us with her knowledge, her attitude, how fun she made the entire experience. Outside of all of this they are amazing cars with great ratings, outstanding performance, unreal gas mileage, and the warranty knocks everyone out of the park. I LOVE COOL SPRINGS HYUANDI, MITCHI and kudos to Richard, Sales Manager. Dont waste your time going anywhere else!

canarsie

Apr 2, 2012

The car buying process here was very easy, all of the people I met and worked with were very friendly, and there were plenty of cars in stock, so I was able to go home with exactly what I wanted.

Heidiwelch

Mar 26, 2012

This was one of the best and easiest transactions I have ever had!! Karen was low key and not pushy. This dealership offered me a fair price on my car and that made it wast to come to an agreement. I have already recommended this dealership and Karen.

Cindy822

Mar 21, 2012

My husband and I had a wonderful experience working with sales representative Tim Gregory. He was willing to go the extra mile to give us what we needed on our trade in so that we could get the car we desired. When our lease is up we will definitely go back to Hyundai of Cool Springs and hopefully get to work with Tim once again.Sincerely, Cindy Search

jason57aus

Mar 12, 2012

My experience with the Cool Springs dealership was outstanging, i have never had a sales agent actually work with me the way that Karen did, not only did she LISTEN to what i wanted she went well out her way to make sure i got the correct vehicle for me and in the right price range. I was also involved with Mark the GM, Sam the finance and they too were amazing at aiding Karen in her quest for providing the best car sales experience of my life..Well done Cool Springs i will be reccommending them to anyone the i know that is looking for a new car.

dunlaptb

Mar 9, 2012

Very professional staff. I requested to put the car on the lift to look for any damage because CarFax reported it had been wrecked but didn't describe damage. They gladly accommodated me and everything with the car was fantastic.

parco

Mar 5, 2012

Enjoyed the experience! I am coming out of a 2000 Jaguar which I have been VERY hesitant to give up. However your cars were lovely, the sales people very friendly and accommodating. This will be our first Hyundai; but we have been closely tracking ConsumerReports before buying our new car. Your rating in their April 2012 magazine was impressive.

yardbird

Feb 29, 2012

Had good expereince with Tim Gregory and Mark in Finance. Waiting on last dealer installed accessory. Matt Rogers in Service has been good to work with.

KROBERT

Feb 22, 2012

What a great car-buying experience! They were busy, but took the time to answer my questions, and made a great deal. I'd recommend them to anyone!

TennesseeLady

Jan 15, 2012

Good selection; salesperson -"Michie" was very patient, understanding and kind; visited several Hyundaid dealers; got the best deal there.

partsguy

Nov 4, 2011

Was very wary about making my first new-car purchase. Had been dealing with various dealers in the area over a couple of weeks who didn't seem to care about what I wanted to buy, or was trying to make an obscene profit off of me. CS Hyundai was great. I found the exact car I wanted, got a great deal, and they bent over backwards to make sure I was happy. Will definitely keep them in mind if I decide to go Hyundai again for my next car in 5-8 years or so.