Used Cars for Sale at Honda of Cleveland in Cleveland, TN

cdmaloney1

Nov 16, 2016

I came into the dealership because my car had been stolen. I was taken care of on the spot. They had just found my car. I got it towed 40 miles and all I had to do is give the toe driver this mans name. They took care of the toe driver when it got there ,reprogramed my car, and new keys. I got it that evening to them . It was ready early the next morning. The people there are great caring people.

Guest

Nov 15, 2016

Our sales person (Jerry) was great. In depth knowledge about the different models and what was in stock. He really listened to what we said we needed in a car. No high pressure tactics in the sales department. This dealership has their new cars priced appropriately so negotiating isn't a hassle. Good selection of most models available on the lot. Gave us a fair price for our trade in. Will definitely be going back for our next Honda.

Misty Beard

Nov 15, 2016

Very friendly people in the service department. The whole experience with Honda of Cleveland has been exceptionally great!! Super fast service!! I highly recommend this dealership!!

William Needham

Nov 15, 2016

Diagnosis and repair estimate were accurate and service performed as promised. Service agent was courteous and prompt. I would recommend this dealership to other friends.

RLB

Nov 14, 2016

Very courteous & friendly staff. Highly recommended.

MamawP

Nov 12, 2016

Had an excellent experience. They were fast, very friendly and the overall cleanliness of the business was impressive. They were right on time taking my car at my appointment time. Offered us snacks and drinks. Very impressed with the whole business.

Debra Blake

Nov 8, 2016

Mark Duncan is my service advisor. Took my car for my 100,000 mile service today. Mark is so professional and caring. He even called to check on me this morning as I was driving over from North Ga to make sure I didn't get caught up in the wildfires and traffic. He explained everything I needed checked and changed and reviewed everything before I left my car. He offered me a replacement car which I declined as I had a ride. Mark is great to deal with he calls and gives updates on the status of the repairs and lets me know if there is anything he found that needs attention. he is a pleasure to work with and I did not feel I was getting taken advantage of because I am a female. I tell all my friends that need service to give them a call. Thanks for caring for me and my car!!!

Sandy

Nov 8, 2016

Great treatment, courteous, friendly. Good service. The facility was clean and nice. Bathroom well stocked and the refreshments were right on target. Good Coffee and comfortable waiting area.

Sumerdawn

Nov 4, 2016

I took my Civic Si in today to get the oil changed and the transmission serviced. Service Tech Tim Wendling did a great job and in officiant timing. I will continue to go there to get my car serviced.

TParker

Nov 4, 2016

My service minder came on, so I was in for an oil change and tire rotation. I've worked with Mark on several occasions. He is always friendly and can always answer any questions I have.

lovemyhonda

Nov 4, 2016

My Honda Civic 2003 was under recall for replacement of theairbags. I called Honda of Cleveland and scheduled an appointment.Both Will Oltz and Mark Duncan were very professional and courteousin providing this service. Thanks Guys!

Jraccord

Nov 4, 2016

Jerry was very customer oriented. Excellent price and trade in allowance. This guy really knows his product. I have bought many vehicles over the years and felt that I was treated very fairly here. Great people to work with

kbcabc

Nov 2, 2016

I scheduled an appointment to take care of a 2016 Honda Accord transmission recall issue. My appointment was at 7:30 a.m. At 8:15 my car had not been touched. When I spoke with Roger Russell to get an estimated time for completion he immediately got defensive and called his manager. The manager was excellent and apologized for the delay and got a technician right on the job and I was out by 8:45 a.m. The disappointing part of this experience was the over reaction by Roger Russell to a simple question about how much longer the service appointment would take. I was not at all abrasive or in your face. I did not raise my voice with him and I didn't ask for the manager. His response to by question was to immediately jump to call his manager when this was not at all necessary. Customer service is 90% of Rogers job and if he can't handle a very measured question about the remaining length of a service appointment, I can only imagine how he would react to an "in your face" customer.

Johnson,Stacy

Oct 30, 2016

Andre Dolberry was very knowledgeable and patient with me as I purchased my first new vehicle. He explained the buying process, current Honda rating scales, and the benefits of purchasing a Honda. He took his time, but did not pressure me into anything I wasn't comfortable with. He was willing to assist me in getting my rental car taken car of, and even went beyond his work hours to continue the process. The finance department was also very comforting and explanatory. It was overall an amazing experience for me with all departments. I highly recommend Honda of Cleveland, especially Andre Dolberry.

C&GS

Oct 27, 2016

Our experience was a great one. Ben Upshaw was very courteous and informative. Not pressuring or pushy! We had a monthly payment we knew we would be comfortable with and the finance guy worked to get as close to that amount as he could. We were pleased with the deal and are now proud owners of a 2016 Honda CRV!

honda

Oct 27, 2016

Warm welcome always. Best and fastest service no much waiting time or delay need.Knowledgeable and helpful . Bought my car here in the summer of 2016. I have been taking my car back for regular service. I strongly recommended them as the best center I deal with.

ole red

Oct 26, 2016

Took my car up to Cleveland for an oil change before the UT game. Greg Lee met me at the desk and took care of me. He had a great personality. He must love the two things I love most, UT football and cars. The rest of the staff had me out of the service center in no time at all. Thanks a million guys, and GO VOLS.

Coupe Guy

Oct 25, 2016

Have been doing business with this dealership for over 20 years. What can I say they have always been professional with a standard of excellence.

satisfied customer

Oct 25, 2016

I bought my car here in the summer of 2015. I have been taking my car back for oil changes and tire rotations. I have had more than usual because I use my car in my work. The service department has always been very courteous and helpful in keeping my car on the road. Even though I sometimes give them a hard time, I trust that they are always treating me fairly. And the snacks aren't bad either!

Smadison

Oct 24, 2016

I would recommend Greg Lee to anyone! He is extremely caring, efficient, and knowledgeable. I will be recommending Greg Lee to my friends and family.

mhl6493

Oct 21, 2016

Great experience at Honda of Cleveland today! Traded our Toyota RAV4 in on a 2016 CR-V. Travis Capehart was our salesman, and he's without question one of the best, nicest car salesman I've ever dealt with. He's just a down-to-earth guy, very easy to deal with. Got a great price on the vehicle and on my trade - better than other dealerships in the area that we checked with. I highly recommend Honda of Cleveland, and Travis Capehart in particular. Thanks for a great experience!

bishop kenny 1264

Oct 21, 2016

When we exited our Civic, we were greeted by Scottie. I handed him a piece of paper and told him what we wanted to do. He did it! We traded a 2013 Civic, which we had purchased from Honda of Cleveland, for a 2016 Honda Accord. We were in need of more room, and the Accord was perfect. The car, the deal, our treatment - all perfect. In a few years, we will be back to trade our Ridgeline. Honda of Cleveland for life.

Honda Mom

Oct 20, 2016

Had car towed in to make replacement for lost keys. Service Advisor, Mark Duncan, was very helpful in getting the work done quickly so we could make a previously scheduled appointment. He even detected an airbag recall notice and included that work in the visit as well, still getting us to our appointment on time. The professionalism and friendliness were exceptional. I will definitely continue to use Honda of Cleveland for all of my service needs.

BRIAN C MERRITT

Oct 20, 2016

Was good experience. I have no issues with anything

Hollie Ford

Oct 19, 2016

Travis was very helpful and kind with helping me purchase my new car. He worked to get the best price for me in order to walk out of the dealership with the car I loved. This was the easiest car buying experience I have ever dealt with

Jim & Ginger

Oct 19, 2016

My experience with William Oltz and Mark Duncan in their service dept. has been nothing short of exceptional! My vehicle is brought in to the shop on time and I'm back out on time or early they they said. They ask me questions about my Pilot at every visit. I do really they care about the customers total experience, buying the car or truck, your feelings after driving it for a few thousand miles and your time spent in their dealership while your vehicle is being looked at. I would buy another vehicle from Honda of Cleveland.

CH

Oct 18, 2016

The service department is always friendly, fast, and thorough. This service was due to a recall. When my car repair was complete, Mr. Duncan went out of his way to move my vehicle so I could drive straight out.

Afarrell16

Oct 16, 2016

Went in not knowing what to expect never purchased a brand new car before Andre dolberry was my salesman he was amazing help me in every way possible as for me and my family we will never go anywhere else that's for sure thank you Andrea dolberry for an amazing experience

Meredith Burgueno

Oct 14, 2016

Mark was very nice and helpful. He took the time to show me something in my car that I wasn't aware of and was very patient. Service was quick and there were FREE drinks and snacks.

Swede

Oct 12, 2016

Always very helpful and thorough. Also very friendly and pleasant to work with. I don't know what else to say this pretty much expresses my true feelings.

Deborah Gourley

Oct 11, 2016

I would like to thank William Oltz, Mark Duncan and Roger Russell for making my visit the best experience ever! I couldn't ask for a better group of people to work with when it comes to my SUV. Thank you Honda of Cleveland (TN)

ktenfelde7159

Oct 10, 2016

On Saturday October 1, 2016, while driving to Florida for vacation, my wife and I were involved in an auto collision on I-75 in Cleveland, TN. We were directed to the Honda dealer to have our CRV checked out for safe driving by a state trooper. On our arrival, two of your employees, Mark Duncan and Will Oltz took over. They made sure we were safe and comfortable, offered us drinks and food, then checked over our car, which was driveable. You should be proud to have these caring employees to represent your dealership!Sincerely, Harry and Joan Tenfelde, Lexington, Kentucky

Sbloomis

Oct 8, 2016

On Oct 1, 2016 I was in my way to Florida from Sweetwater, TN with my sister on a much anticipated vacation. Though my problem was minor ( a gas cap refusing to close), Mr Duncan took us right in, screwed the cap on, and sent us in our way with kind words and cold Diet Cokes. Thank you, Mark Duncan!

Mrsrstewart

Oct 8, 2016

I don't have to dread going to the service department! I look forward to it. Especially when Shain Hamby and Mark Duncan are there. I went for an oil change and an upgrade; I was in and out in less than a hour. I was actually sad that I was ready so fast. While waiting for my car to be done I enjoyed sitting back and talking football with the sales team! What an amazing group of guys that want more than anything to see their customers happy! They don't just sell cars they build long lasting relationships! Shout out to my Honda man, Vlad, aka James Matthews! I will see you guys again soon! RTR! ?? Melissa Stewart

Linda

Oct 8, 2016

I received the notice for a software part to be added to my vehicle and so I called Honda of Cleveland to schedule the appointment. They scheduled it the next day on a day convenient for me. I left the vehicle with them the night before and I received a call at 7:30 am the next day saying it was all done - very fast and much appreciated.

ROBIN

Oct 8, 2016

Thank you HONDA for making my current HONDA experience as great as all the past ones (and there hasnt been many)

laquitacarroll

Oct 7, 2016

They have a super friendly servive department to work with and they take care of you and listen to what you need and get you in at your convenience.

Mick

Oct 7, 2016

Great dealer ship but after I drove my used vechicle for 1 day the brake light came on and it looks like the brakes need to be bled off .

EGEISMAR3065

Oct 6, 2016

I was VERY SATISFIED with my service experience at The HONDA of CLEVELAND. I had my oil changed , tires rotated and had a problem solved from recall letter. The staff was very friendly, fast and efficient. I purchased my Honda Accord LX Coupe at the Honda of Cleveland and will continue to do business with this location.

Peppy

Oct 6, 2016

I really like that Cleveland Honda is a smaller dealership. It is more personable and builds trust. I think it's harder for larger dealerships because of the volume of cars in and out on a daily basis. I like that the service advisor gave me his card and told me to call with any questions or concerns with my vehicle.

Betty Whaley

Oct 6, 2016

I love coming here. What a great job the folks at Honda of Cleveland do every time!! Betty Whaley

Karen McAlpin Moore

Oct 5, 2016

My sales representative was Jerry Anderson. My first visit was on Saturday 10/2/2016 when after 11 years since I bought my 2005 Honda Civic Ex there, I was looking to trade in 2 cars for a new car. He was very informative about the car I was interested in. He even did a follow up call 3 days later on his day off to ask if I was still interested in the car we discussed on Saturday. All the staff were very friendly. I returned today on 10/5/2016. Jerry did everything he could to make the deal work at a price and payment I felt I was comfortable with. He gave me an informative tour of features of my new car. I met with the financial agent and signed paperwork. I left there a couple hours later 2 cars traded in and drove my New 2017 Honda Civic Ex Hatchback Color Aegean Blue, home. I am a very happy customer.

katryn21102

Oct 4, 2016

These people know their Customer Service and the whole process was smooth! I had a brake job done for my 2013 Civic the other day

BMathews

Oct 4, 2016

Had a great experience this morning. Took my 2016 Honda Accord in for its first maintenance and the customer service was amazing. Fast and Friendly. Mark Duncan is very knowledgeable and helpful. He has always had a great attitude towards the customers and goes out of his way to make sure they are taken care of... Thank you for your service!

NONA AKINS

Oct 3, 2016

TRAVIS CAPEHART WAS OUR SALESMAN. HE ANSWERED ALL THE QUESTIONS WE HAD ABOUT THE VEHICLE. WE WOULD HIGHLY RECOMMEND HIM TO ANYONE LOOKING FOR A NEW OR USED VEHICLE. ALL OF THE PEOPLE WE HAD CONTACT WITH AT THE DEALERSHIP WERE GREAT. THANK YOU

BCaulfield

Oct 2, 2016

The service department were very polite and friendly. My oil change and tire rotation took 36 minutes total!!! They reviewed the paperwork with me. Kudos to them

Brenda Owens

Sep 30, 2016

We've been going to Honda of Cleveland since 1991 and we've ALWAYS had excellent service. They go above & beyond to help their customers.

phred jones

Sep 30, 2016

Mark and the others in the service department are always very helpful in getting our work done, even working us in when we do not have an appointment.

GiGi

Sep 30, 2016

Repairs on airbag recall. This group of service techs are very professional. Parts where ordered and repairs made. It did take a little lengthy time in getting the part. Once it came in though the repair was quickly made.

RandyHayes27

Sep 29, 2016

From the purchase of my Honda to the servicing of it, no dealership compares with how awesome, friendly, & punctual Honda of Cleveland has been & continues to be. All futures cars I purchase will only be from this dealership. The waiting rooms are comfortable--not cluttered. It's a most pleasant experience each time I visit Honda of Cleveland!

weski

Sep 29, 2016

I called about airbag recall and was informed that there was an additional recall on my door locks. I never received anything from Honda about this. PLUS I had replaced it a little while back paying for it out of my pocket. They helped me get the paperwork I needed and in touch with Honda so that I could receive reimbursement.Honda has always been GREAT to work, though not always the best at keeping me informed of what may be causing a delay. Besides that AN ABSOLUTLEY WONDERFUL GROUP OF GUYS TO WORK WITH.

Diane Proctor

Sep 29, 2016

My experience at Honda of Cleveland was exceptional. Robert Lawson made the experience stress free! He listened and answered all my concerns. The sales manager was courteous and friendly. I love my CRV and feel comfortable about returning to the dealership if I have any concerns.

Meaghan Thomas

Sep 28, 2016

Very professional service dept. They were very quick and friendly. Helped with a new key without any issues. Will be back and recommend to others.

Bentley123

Sep 28, 2016

As the saying goes, anyone can sell you a car, but it is the service department who has got to keep you happy for the next 4 or 5 years. Mark Duncan and Roger Russell are two of the best service advisors you will find anywhere ! Great people to deal with, and always makes the trip pleasant ! Great place to buy, then could not ask for better service in the back. Would recommend this business to anyone.

finemedic

Sep 27, 2016

Exceptional service since 1987. Purchased Civic from another dealer and was going to have a key programmed. Was informed of other problems which I had fixed. A little pricey but great service.

Kayavery13

Sep 26, 2016

Awesome group of men! They was very helpful and friendly. Told me everything I needed to know and was really well mannered. I will send everyone their way!

Alice Marie

Sep 25, 2016

I had plans to leave town on a last minute trip and noticed something was wrong with one of my tires.Thinking I had probably picked up a nail, I took my car to Honda of Cleveland. It was a Friday and I hadn't even called for an appointment, but I was immediately greeted by friendly service advisors who eagerly got right to work to figure out and solve the problem! In no time at all the tire was fixed and I was on the road again! I purchased my Pilot here three years ago and the service department has always been exceptional.

Anniepark

Sep 25, 2016

Matched estimate from another car repair, provided transportation for me since my car had to be kept all day. Did everything and more to make visit as comfortable and easy for me as possible, did everything they promised to do!

SALcarr2016

Sep 24, 2016

I just finalized our second purchase of a Honda Pilot from this Dealership. For the past 14 years since our move up to North Georgia, I've driven over 60+ miles to have my auto serviced in their department from a simple oil change & tire rotation to brakes serviced, and ALL my maintenance needs! I decided to trade my CRV in back in 2007 for a 2008 Pilot and have driven it until it was totaled some 2 weeks ago. I've been driving Honda's for 27 years and I can tell you that not only is the car reliable - but the sales staff and service staff and mechanic staff at Honda of Cleveland is superb! My Salesperson who dealt has been working with me has been ROBERT LAWSON - no one finer in the sales department and my service guy is ALWAYS Mark Duncan (unless it's an emergency and then it's who is available). Robert was able to help me identify a new vehicle that has not replaced my totaled 2008 Pilot with a new 2016 Pilot EXL. He was able to answer all my questions and we did most of our arrangements through long distance communication. Financial arrangements were discussed long distance as well. When we arrived earlier this morning - everything (and I mean EVERYTHING) had been arranged and was all ready for us to go over, sign off on and drive off.I can't recommend Honda of Cleveland enough and encourage anyone looking for a RELIABLE vehicle - go see Robert Lawson for your vehicle information and Brandon Brookshire for your finance who thoroughly went over our paperwork. If you are in need of service - by all means - Mark Duncan is your man in that department. They are both professional, attentive to your needs AND knowledgeable.

Sandra 1

Sep 24, 2016

They worked with us to make sure we were getting what we wanted and the best deal that we could get. Answered all of our questions. Available to answer questions and showed me how to use the equipment on the car ( some of the equipment was new to me). I appreciated not being pressured to buy the first time I went to the dealership. They showed me the inventory and gave me time to decide what I really wanted and then helped me find it and even went to another dealership to get the color that I wanted.

Dewaun0531

Sep 23, 2016

We purchased my 2016 Honda Civic from HOC in January and from day 1 they have gone above and beyond to take the best care of us. Their sales and service team are incredible! I recommend HOC to all of my friends and family!!

Pilot 04

Sep 23, 2016

I have been a Honda owner for over 12 years, always fast and professional service received at Honda of Cleveland. My last visit was for an oil change, and I knew there were other concerns, but not feeling well I forgot to ask about them. Thankfully the service department checked everything and it was taken care of in one visit and a short period of time. Thanks for your smiling faces and great service!!

Aman Z

Sep 22, 2016

After driving cross country 2,000 miles in our '07 Honda Odyssey from Nevada to our new home in Tennessee, it was time for an oil change and an overall maintenance inspection. We were happily greeted by Mr. William Oltz and as first time clients he made us feel right at home. He paid attention to our last minute concerns and warmly told us we were in good hands. Our vehicle was expediently serviced within 45 minutes and with a smile and a handshake from their technicians we were on our way. Needless to say, we are extremely satisfied with the professionalism and down home southern hospitality.

my-review

Sep 22, 2016

I received friendly and professional service every time I come. They treat you like you are part of their family. The gentleman that provides the shuttle service is one of a kind.

HollyC

Sep 21, 2016

Above and beyond service from Will Olitz and Mark Duncan. I would highly rate the service center! Fast and quality care in dealing with my van.

Cfd332

Sep 21, 2016

We just bought our Odyssey van and the TPMS light kept coming on leaking air a bit , we brought back the van and they installed a new valve stem which worked for a week but then it came back on and they took tire off again and submerged tire which revealed a bad tpms and was leaking around it. Put a new one on and it fixed the problem. I give all my credit to honda of Cleveland and especially Mark Duncan, what a helpful and super nice guy to deal with. I would recommend these guys for anyone.

Honkey

Sep 21, 2016

I have never called to set up an appointment for service but what they did not work with my schedule. I am sure all employees are good but the attention to detail and help offered by William Oltz and Mark Duncan cannot be beat.

Jmoon

Sep 19, 2016

Daughter broke down at college. Service department took care of her and was very happy with how they helped her. Thank you Slain for your help!

Honda, rhonda

Sep 19, 2016

Everyone here was very friendly and so knowledgeable of all the Honda vehicles. They really worked with me on the vehicle of my choice and made the price right. This dealership gave me the opportunity to look around and make my decision without the stress of a sale.

Sharon Nash

Sep 18, 2016

Vacationing in Cleveland and I am from Florida. Went to leave our hotel and car would not start. Got a jump and went to Honda of Cleveland where they replaced my batteryAt no charge due to it still being under warranty verified by fax by my Honda dealer in Pinellas Park, Florida. Very nice service from the folks at Homda of Cleveland.

Nurse

Sep 17, 2016

We appreciate Mr. Robert Lawson treating us with kindness, and helping to make buying our new Honda CRV a good experience! He was informative through the entire process. We feel like we got the best deal possible!

dlinkous2

Sep 17, 2016

Will Oltz in the service department at Honda of Cleveland was super friendly and got my car service fast. I will definitely be going back.

Sharon

Sep 17, 2016

My experience at Honda of Cleveland for recall services and general maintenance was positive, friendly and prompt! When leaving the service center, I always feel secure in the knowledge that the work completed was done by the best available and my road safety assured. Great people to work with!

Katie

Sep 17, 2016

I bring my car to Honda of cleveland for every service and have never had one bad experience. Greg and his team are very knowledgeable, fast, and efficient

H A Hood

Sep 16, 2016

Looked online and made initial contact with Joey. He made us an appointment to come in. Met our salesman James at the dealership. Great no pressure sales experience. No real hassle and a good deal on the van (esp the trade in). Love the van and the sales experience. So far excellent. Would recommend highly.

Judith Ozawa

Sep 16, 2016

I came in to get my oil changed and my tires rotated at 8:30 am and this maintenance was finished in 30 minutes. The Wait Area was clean and free drinks/snacks were available. The chairs were a little uncomfortable. All Honda employees were polite, friendly, and helpful.

Monica

Sep 16, 2016

Everyone loves getting a new car but if you are like me, dread having to go through all that comes along with it. I was in and out of the dealership and driving home in my new car in less than an hour! They even came out to my car and set up all my inside features like my bluetooth and explained all the features that I wasn't familiar with. They made my car buying experience so quick and easy and everyone was so very helpful and nice. Trust me when I say, you definitely want to buy your next car at Honda of Cleveland.

mshunt

Sep 16, 2016

Mark Duncan was really helpful. My recall service was completed very quickly. Thank you. I was also recommended to get additional service preventative repairs which I have decided to do.

Dee

Sep 14, 2016

Wow! I am absolutely blown away by the excellent customer service I just received from the staff at Honda of Cleveland. I brought my car in to be serviced this morning, and I left a very important envelope I needed for work in my car. I called to make sure it was in my car after I arrived to work and noticed it was not in my purse and not only did the guys go check for me, but one of the employees also brought it to my work! That is definitely above and beyond what they are required to do. It would have been so easy to just tell me the envelope was there and wait until I could come pick it up. I will definitely recommend this dealership to my friends and family, and I will remember this excellent display of customer service when I begin car shopping for my son a vehicle in the spring! Thanks to the staff at Honda of Cleveland for not only making my day easier but making my day in general!

Honda of cleveland

Sep 13, 2016

Excellent process and service from this dealership. Overall new car buying made simple and easy. Would definitely recommend this dealer to others

Carter1017

Sep 13, 2016

Great job on service I was not expecting. Had a good loaner car for 12 days and all was done well. Thanks again for your kindness and professional work.

Diane

Sep 13, 2016

The service crew are the most amazing people. They're professional, courteous, and knowledgeable. I would never even consider taking my vehicle to any other place for service.

hcollis

Sep 13, 2016

The service department helped me on two separate occasions. Each time, they surpassed my expectations! I never felt pressured or uncomfortable. I will use this dealership always when it comes to service for my vehicles. They will also be highly recommended from me to my friends and colleagues.

Joylita

Sep 13, 2016

Every time I take my van in for service I receive quick service and am apprised of any concerns they have beyond those which I brought the van in for. We've even brought in our Mazda in the past because their service is exceptional. I've never had a complaint about the quality of work done or the employees and how they treat me or other customers.

Sharie

Sep 10, 2016

Andre Dolberry is the best car salesperson! More importantly Andre is a wonderful person who will be very considerate and will do whatever it takes to make sure you are happy with your vehicle.

Jessica Landrus

Sep 9, 2016

My name is Jessica Landrus I was in an accident on 75 this morning g and a tractor trailer hit my car and snapped my mirror out of its pins......the Tennessee state trooper that came to the site did not help me in anyways told me it would go on my record and there was not much he could do about it so I went to my local dealership and they were very greatful and respectful.....they offered me breakfast since I work third shift and just got off work.....they also had me drinks while I was waiting......I would like to recognize Mark Duncan, Shain Hamby, Roger Russell, Greg Lee and Will Oltz.......these guys were fantastic I was crying upset and didn't know what I was gonna do if they had not helped me........they were all very comforting and right there to help.....

Willie W

Sep 8, 2016

I always come to Honda of Cleveland to get all of my service. Mark and the whole staff is always friendly and I will continue to bring my vehicles here.

Myrna June McCoy

Sep 7, 2016

Always great service and treated with respect. I would recommend Honda of Cleveland to my friends and family.

thetruthhertz

Sep 7, 2016

When I got my car brought into Honda it wouldn't do anything at all, we had to have it towed. My wife somehow got out and found my car keys even though i set them on top of the fridge. Of course she did what any woman does to anything they touch, she tore it up some kind of awful. Greg got my problem figured out quick, explained what the problem was, and got it fixed for me set in no time flat. I'd recommend this service department to anybody. As for me from now on I'm hiding my car keys in the oven my wife never uses, so next time she gets out she won't tear up my car.

Fitowner13

Sep 7, 2016

Friendly, prompt service as usual. They are alqays quick to recommend things that should be done but don't push services on you if you defer.

DY

Sep 6, 2016

This was my first purchase from Honda of Cleveland but will not be my last. The service I received from Jerry and Joey was Great.

ICURN

Sep 5, 2016

Have bought 3 cars from this dealership. ALWAYS take my car there for service! They work with my schedule when I make service appointments, I am always greeted by staff when I arrive and service is always prompt, and thorough. I live in Chattanooga (about 20 min from Cleveland) but CHOOSE to take my car there for service; instead of using local dealership. Courteous, professional and knowledgeable staff. Would recommend them to anyone!

KelleyF

Sep 5, 2016

Thank you all for taking such good care of me. You are very polite and attentive to any concerns I may have about my 2013 Honda Pilot. The service department staff always greet me by name and make me feel welcome. The service is fast and excellent. Special thanks to Mark Duncan and how he goes the extra mile for me. Also thank you to Martha for the rides to and from work!

ridgelineman

Sep 4, 2016

I have a Honda Ridgeline which is less than 2 yrs old. While driving, when I would hit a bump it would make a noise in the rear end, bounce roughly & even fish tail at times. I took it to Honda in Chattanooga, TN where I bought it, they said they drove it and checked it out and could not find anything wrong & it was in fine shape. I drove it for a little while longer & really considered selling/trading it because I did not like the way it drove. I decided to take it to Honda of Cleveland. I was met by Will Oltz and Mark Duncan who were very nice, listened to my problem (I did not tell them I had taken it to Chattanooga Honda) and assured me they would check into it. They were backed up so they put me in a rental car. Before I could get back home, they called to tell me I had a busted shock, it was of course still under warranty and it would be fixed. I also told them that I had been waiting for an air bag, that was under recall, to come in from Chattanooga for the past couple months & they told me, no problem, they would fix that too. They had my truck for 2 days and when I got it back everything was fixed and it drove like it was new. I was very pleased with their service and attitudes. I would recommend Will , Mark & Honda of Cleveland to anyone.

TheYoungs

Sep 3, 2016

We were greeted by Jerry Anderson, VERY nice man. He let us look, was NEVER pushy. Asked what we were interested in. Was VERY positive about our trade and financing. Let us test drive the vehicle, no rush to get it back. This salesman was AMAZING! I hope the rest of the sales team is as nice, polite, helpful, and positive as Jerry was to us. The finance man, Brandon Brookshire, was just as helpful. He came out and introduced himself and assured us he was working on our financing. He was very nice and very helpful to us. Our first experience at this dealership, salesman, Finance Mgr, we give them a 10!! Thanks men for treating us so well!

presstam

Sep 2, 2016

The staff is always friendly and courteous and on top of their game. The are informative and strive to give the best customer service. Thanks Honda of Cleveland

Gary M.

Sep 2, 2016

Bought new car for wife and side molding needed to be added. Work was completed in less time than expected and I was introduced to each member of their service department. Friendly and professional.

Fish, Henry2nd

Sep 1, 2016

The great folks in the Service Department are very good at what they do. They keep up with all the service points of our vehicles and advise for the best preventive maintenance schedule. They go over everything with you beforehand so that there are no surprises. They help to keep my family's cars in top notch running condition. We have been taking our cars to this dealer since 2003 and have been very happy with the professional service. We always feel like our Honda's are getting what they need to keep them going down the road. Dependable transportation to and from work is a valuable trade off. The cars have to start. If there is ever an indication of trouble, a phone call to the Honda of Cleveland Service Department is all it takes, and these people are always there to get you in, and running again. Oil changes and general maintenance visits are a breeze, and at our convenience.

Evans,Brenda4423

Aug 31, 2016

You are welcomed and know you are important to the service team upon arrival. Fast, expert service on vehicle. Waiting facilities are comfortable and very pleasant. Guys check in with you often to ensure your comfort and answer any questions you may have. Mark Duncan is my favorite.

kimrainh20

Aug 31, 2016

Mark Duncan has always taken great care of us in getting our vehicle serviced. We appreciate the service we get from Honda of Cleveland. Thank You Mark & the service team .

Dwaine 1014

Aug 31, 2016

Greg Lee was very helpful an help us take care of the warranty issues an get the service work done by the next day he was very friendly a very informative on all the issues he will be who I always call at Honda of Cleveland

Laceysmith382

Aug 31, 2016

We had an issue with one of the guys in finance about our cars warranty and Greg Lee came out and assisted the issue, turned the situation around, and did a overall fantastic job! I will look forward to dealing with him in the future.

saw

Aug 31, 2016

Scheduled service for couple of items. Arrived early and all service was completed prior to allotted time. Always receive first class service at Honda of Cleveland

Roger and Kathye Farmer

Aug 30, 2016

Amazing customer service. They went out of their way to find us just the right vehicle. Above and beyond! We have recommended this dealership to all of our friends.

Phil from Murphy, N.C.

Aug 30, 2016

Arrived 15 min early , car taken right in, nice break area, 1- 1 1/2 hour job, done in 45 min. A job well done!!!! Thank you Mark Duncan & "crew"!!!!

Tony G

Aug 30, 2016

Robert Lawson is what car sales should be all about. Knowledgeable, professional, no pressure. When I met him I felt like we were family. (Really!!) Mark Duncan is what service is all about. Courteous, punctual, professional. Honda of Cleveland have come a long way. Exceptional dealership by far!!!!

Melissa Parris

Aug 30, 2016

I just want to thank Jerry Anderson for being such a great salesman. He went above and beyond to make sure I was taken care of. From my initial call in with Faith Brookshire, to my sales experience with Jerry, to signing my papers with Brandon Brookshire was a breeze! So glad I chose Honda of Cleveland. Corey Choate has created a great staff and sales team. Thank you Honda of Cleveland for getting me my dream car and for putting up with me! :) You're the best!

Jason Reuter

Aug 29, 2016

Great service, always professional . If your looking for a new car it's worth your time to see the people at Honda of Cleveland.

Tyler

Aug 29, 2016

Robert was helpful and patient as I came to Honda of Cleveland to make my first car purchase. Car issues forced me to need a new car before I was truly ready, but I'm so glad I visited this Honda dealer when I did. Everyone was friendly and easy to deal with. I'll recommend this location and Robert Lawson to my friends and family in the future!

Amandachriso

Aug 28, 2016

There is nothing like going to a dealership and hating your experience. I love when you go out to spends thousands of dollars on a car and get a disengaged sales associate with poor follow up. I've visited this dealership 4 times in one month looking for a vehicle with a budget of 30k out the door I get called to come in and look at a car they took in on trade that meet my criteria and it was not my color choice and it had 31k asking price. Then I had to wait a 1/2 hour for them to value my trade in and come to find out no one had even begun the process. So my experience was not the best.

Andrea1977

Aug 27, 2016

Worked with Salesman Andre Dolberry on getting my little brother into his first new car. Great experience with the whole process. Friendly and knowledgable staff. Would recommend.

Desmond

Aug 27, 2016

Greg Lee was excellent and took very good care of me. I had my 2015 CRV serviced and it was done in a timely and efficient manner. Thanks to Greg for taking good care of me and my car. Great job!

Dave

Aug 26, 2016

Great customer service as always! They do my oil changes cheaper than anyone else and always very quick.

Kgoins06

Aug 26, 2016

Robert Lawson was awesome and took great care of us! They were very fast and efficent and it was a great experience. I love my Honda Odyssey!!

C, bobbie4

Aug 26, 2016

Today I had my 2012 Camry in for a 90,000 service, new tires, etc. The Toyota dealership (where I purchased the vehicle) is 1 mile away; however, I go to Honda of Cleveland instead for their professional and courteous service.

rmsconar

Aug 26, 2016

Mr. Mark Duncan was excellent at getting my recall repair scheduled and completed. Mr. Duncan was by far the most friendly and helpful of any service advisor I ever dealt with. The repair was fast and Mr. Duncan keep my up to date all the way along. The service technician, Joshua Aly, performed the repair and noted several other maintenance issues that I needed to address. I had an excellent experience and would recommend them to anyone else that needed repairs done.

Kaitlin

Aug 26, 2016

I came into the service department with a tire pressure light on, and Mark had my car looked at right away. He got the hole patched in less than ten minutes at no charge!

Cecil

Aug 26, 2016

I have always enjoyed visiting the Honda dealership because they are courteous,kind and get me through in a very short time.I will continue to recommend Honda to my friends who will be buying new cars or used cars.

Wes

Aug 26, 2016

Mark Duncan and the staff did an outstanding job handling the air bag recall. It could not have been an easy task considering the size of the recall.Wesley Boggs

Happy camper

Aug 25, 2016

Honda of Cleveland was our second Honda dealership to visit while searching for a new care. Upon arrival we were immediately greeted by a warm, friendly sales consultant (Jerry Anderson) who made the whole buying process easy. We especially appreciated his professional approach and knowledge of product. If you live in the Chattanooga area and want to purchase a Honda--drive to Cleveland for better pricing and better service.

Jaimie93

Aug 23, 2016

Everyone we met at the dealership was super friendly. Corey our salesperson, was great to work with. Not at all your typical salesperson. I would recommend Honda of Cleveland to anyone looking for a good experience buying a nice looking affordable vehicle.

ConnieS

Aug 23, 2016

I just want to say thanks to the whole team especially Corey Greene that worked with my husband and I when we purchased our pre-owned GMC Acadia. We would highly recommend Honda of Cleveland for your next purchase for a new or used vehicle.

Mary Charles Blair

Aug 23, 2016

I had a flat tire due to a large piece of metal on the road. After calling my husband and AAA, I called Honda of Cleveland. Mark Duncan had priced me a set of Michelin Tires just the week before. When I told him what had happened, he checked and they only had 3 of the tires I needed in stock. He told me that he would send someone to pick up the 4th tire. By the time AAA came and changed my tire and I drove to Honda of Cleveland, Mark had all four tires and took our Pilot in immediately. The service department is just one of the reasons that we continue to return to Honda of Cleveland.

Calculus3

Aug 23, 2016

They did the work as quickly as possible and were very courteous. We have to travel 70 mi to the dealership so they went the extra mile for us.

TerriaB

Aug 21, 2016

Excellent service! They went above and beyond in every way.

Loyal Customer

Aug 20, 2016

recall on air bag inflater was on time as promised and the estimated time was very close to what i was told it would take.

Keith Hall

Aug 20, 2016

Would recommend Honda of Cleveland to all that what a great experience at the best prices around. Our salesman, Andre Dolberry, was the best. We bought a 2016 Honda Accord for our daughter and he went all out to make it an experience of a lifetime for her. She was not aware she was getting it and all of a sudden Andre drove the car into the show room to her total disbelief. She could not belief it. Thanks Andre and you will always be highly recommended by our family.

WL HOLLEY

Aug 19, 2016

I have tried all of the quickie lube place in the past but I keep coming back to Honda of Cleveland and that is where I am staying from now on. No other place makes me feel more welcome than Mark Duncan and the other guys in the service department at Honda of Cleveland. I purchased this car in Mississippi before I even moved to Tennessee and they treat me like I just rolled it off the lot yesterday. I believe that they are actually happy and sincere when they say they are thankful for my business. I get in and out just as fast as anywhere else and they have free snacks and drinks. 204,000 miles on my 2005 Honda Accord and it still runs flawless. I would do more than five stars but I couldn't. All of these guys are great to work with.

MEGVBREF

Aug 19, 2016

Mark Duncan ordered n replaced air bag in my CRV. In and out quickly. I am always treated professionally and respectfully and appreciate them updating me on the progress and time required to address the issue. Mark and the service department go out of their way to be accommodating.

Tim Hawn

Aug 18, 2016

Honda of Cleveland is the best dealership I have ever dealt with. They are honest fair and courteous. Their facility is convenient, clean and comfortable.

Martha Friant

Aug 18, 2016

It all started when I made a phone call to Honda of Cleveland and Michelle answered the phone. I explained I had been "shopping" online but needed to know the answers to some questions I had. She was a crackerjack at answering everyone of my questions and even told me a lot of info about the cars I was interested in. And the thing is, she did it with enthusiasm, superb knowledge of the product and most of all cared that I was interested in buying a Honda product! Fast forward to Tuesday afternoon. I headed to Honda of Cleveland from Chattanooga! Blake met me at my car and asked what he could do to help me. I told him what I was interested in buying which included the outside/inside colors, make, etc. He showed me an Accord EXL, Champagne Frost in color with everything I wanted on it and more. The price was a bit out of my range so I looked at EX model but still kept coming back to the EXL. While Blake was showing me the cars he never once was "pushy" in his sales. He told me all about the car and showed all the features to me.......we talked about family while I was deciding what to do. He is a top notch family man which says a lot about him.....he cares about his customers and wants them to be satisfied and happy. He is so sincere! After much discussion with your finance people I finally settled on the EXL at a price I could afford. Everyone went home very late but happy! Me the happiest because I was driving a new Honda EXL!I returned on Wednesday to finalize the transactions. Blake went over all the features, set up my Bluetooth and I was on my way again.Michelle and Blake are true assets to your business. I wish both of them much success in the future!

Greg P

Aug 18, 2016

I've been dealing with Mark for the past (2) years and every time I go in to have my pilot serviced Mark is always there to great me at the door. He goes out of his way to make his customers happy and satisfied with there service. I would recommend all to this dealership for service and ask for Mark Duncan!!!!!!!!!!

LaceyBowling

Aug 17, 2016

Corey is GREAT and helped this girl get the car she always wanted! I've already been telling people to go and see him for their next honda! He was very professional and he knew a thing or two about the car!

alvrec

Aug 17, 2016

The service advisor was very helpful and explained the procedures in detail. The invoice breakdown was concise and complete. The waiting area was well lighted and comfortable.

Crass, Deb

Aug 16, 2016

Mark's ability to make his customers comfortable and trusting of his advice is a special talent. I have no complaints about my service visits.

Felixa&Linda

Aug 16, 2016

What a nice experience it was walking into a dealership to see great smiles,happy faces and warm welcomes. Derrick was awesome from the first moment we meet, professional and personal. Derrick made our purchases of two vehicles easy and carefree. It was nice being in capable hands, and his knowledge & expertise was appreciated. Thank you Derrick and the Dealership Family, truly it was a pleasure to see great teamwork.

JJ

Aug 15, 2016

We had a great and easy service job performed on our Honda last week. I always use Mark Duncan as our service manager. He insures that we get everything done right and in a timely manner. He is also a friendly guy who knows exactly the what needs to be done.Thanks Mark.

LOVINGmyCIVIC

Aug 15, 2016

All around great car buying experience. Not pushy, no hassle and very friendly. Andre was great and very knowledgeable about the vehicle he sold me.

Michaela11

Aug 15, 2016

Every time I come to Honda of Cleveland I have a great experience! Everyone is so friendly and they helped me with all my questions and needs. Fast service too!

crv,juju47

Aug 14, 2016

I have gone to Honda for my service on our 4 vehicles for many years now, and it seems as if they have improved even more. Mark Duncan is so very nice and Shane Hamby was so nice also. They are really good and friendly workers and get the job done timely and correctly. They are efficient but also interested in what you are asking..

Tarver

Aug 14, 2016

I love Honda of Cleveland! Every time I go to get my car serviced all of the employees are so friendly and helpful. William was especially awesome last time I was there! They always have your best interest in mind and they all know their stuff.

Susan J. Woody

Aug 13, 2016

Greg, Roger and Marvin are EXCELLENT service department employees - keep them at all cost! Courteous, thorough, smiling all the time. Can't get any better than these three gentlemen!Robert Lawson is an EXCELLENT salesman that sold us our new-to-us used Ridgedale. Will always go back to Robert!Brandon, Financial Manager, EXCELLENT as well. Financed our new-to-us used Honda Ridgedale with a great interest rate.Honda Cleveland is the best of the best car dealers, hands down. Will continue to have our Hondas maintenanced at Honda Cleveland and would not hesitate to recommend to anyone else. Car buy and car maintaining is even enjoyable at Honda Cleveland!

Elizabeth McDaniel

Aug 13, 2016

I have bought two cars from this dealership and both times received outstanding service in a genuine, friendly atmosphere. There are three Honda dealerships in my hometown of Knoxville but none compare to Honda of Cleveland! Travis Capehart does a great job both at the time of the sale and with follow up after the sale!

Crybaby

Aug 12, 2016

I needed a key as I had bought a used Accord without one key. My oil change and checkout plus making of a key was finished well within an hour's time.

Happy

Aug 12, 2016

I have had great service in my vehicle. Mr. Lee is exceptional great employee. He always has smile on face, friendly, and listens to customer. He is the best is service area.

Rog10

Aug 12, 2016

Mark my service manager was actually sick but stayed and made sure I was taken care of and that is rare in today's society .

David Robins

Aug 11, 2016

I bought a 2008 Honda Civic SI brand new back in 2008. Since then I have always brought my car in for whatever work needed done. Mark has always been my go to guy whenever I bring the car in. Just recently, my car had over heating issues which caused the car to need a new engine. Mark Duncan went above and beyond what he had to do in order to make sure I was taken care of. I would recommend this dealer to anyone simply based off the excellent care given in the service department. Mark has always been a very easy going and great guy to work with. 5 stars.

Nancy Goodson

Aug 9, 2016

I was in for a tune-up on my 2008 Odyssey. Always great service. Spoke to Andre who will handle my next purchase. I have to sell my farm first.

Derek

Aug 8, 2016

Tyler allowed us to explorer our options without any pressure. He listens well and answered all questions. Highly recommend Tyler for your car needs. He goes above and beyond to make you happy. Thanks again Tyler!

Iceman

Aug 8, 2016

my daughter came in from college and her check engine light came on in her 2007 Honda Accord. Mark and his crew took a look at it and reset the light and determined it was an intermittent alarm that was caused by a loose gas cap or some other temporary issue. Did not charge us and told us to keep an eye on it and let them know if we had any other issues. Found them to be very helpful and honest about the issue which is rare in this day and time. Thanks guys.Jimmy

Dalton Thomas

Aug 8, 2016

These people are the best. I have been to the lot of places for my oil change, but these are by far the best. The staff is super friendly and works with you as well as make sure you get all the information you need on your car. They answer any questions you have even if you feel they are stupid. I highly recommend them!!!

James

Aug 7, 2016

The people at this dealership turned out to be great. They were all very friendly and made us a great deal on our new Honda CR-V.

MEGVBREF

Aug 6, 2016

I have used this business for the purchase n service of 2 cars. I could not be more pleased.Will never go anywhere else. The professional courteous and knowledgeable staff gets me in and out quickly. Mark Duncan makes me feel Lila a VIP. Couldn't ask for better care

Hondafam

Aug 6, 2016

Mark is always extremely friendly and makes you feel important and understood. He makes you feel right at home and answers any questions you have.

Honda

Aug 6, 2016

Everyone was helpful and went out of their way to make my experience good. I had an issue with my new car but Travis (my salesman) went above and beyond to make sure I was happy and everything was getting taking care of the way it should've been.

Linda Walters

Aug 5, 2016

They got done very quickly. I am very happy with their work.

Mmurphy123

Aug 5, 2016

They were Very friendly and helpful. They fixed my car in a timely manner and did wonderful work. Highly recommend Honda of Cleveland for service and buying cars!

kat McGraw

Aug 5, 2016

Mark and William met me at the door, took my key and had me in and out in forty-five minutes. I was offered a snack/ drink while I waited.. The excellent service and friendly staff is greatly appreciated!!!

Helen23

Aug 5, 2016

Honda accord. Best car i ever had. Will took care of me gave me cold dronks while i was getting my car serviced. Good friendly people who care about your car

ChattTall

Aug 5, 2016

Everyone at this dealership is friendly and eager to make their customers happy. I drive an extra 20 miles to do business with these people because they make me feel like they want my business. If you need a car, go see Andre Dolberry. If your car needs maintenance or repair, you can simply go online and find an appointment time. They complete work in a timely fashion and take care of your car. I will continue to give them my business.

Ragin' Cajun

Aug 4, 2016

We found this group right after the air conditioning went south. And we had to go south - to Louisiana. From cooler temps in North Carolina to blazing hot in La. Mark Duncan took the "hot potato" and returned a "cool customer", all within 1 1/2 hours. While he and his super staff worked, Fred Stewart gave a demo of a 2016 Odyssey. He was thorough, not pushy, and polite when we told him the 2009 was fine. So both of the staff we met had a sense of humor, knowledge base, and appreciation of the customer. "They were in the right place when we were experiencing the wrong time" with apologies to Dr. John!

mary1944

Aug 4, 2016

I didn't have to wait long and the service was good. People were friendly and courteous. Waiting room was comfortable and popcorn was good.

JTD

Aug 3, 2016

I needed my airbag recall taken care of and Honda of Cleveland ordered the parts, explained how long it might take for them to arrive and said they would contact me. In about 3 weeks my parts were in and Mark Duncan from the service department called to set up an appointment. When I arrived Mr. Duncan was right there front and center to greet me with the paperwork ready. The replacement actually took a little less time than he said it might take AND they noticed that a couple of filters needed replacing so they took care of those also at a reasonable price. I will definitely do business with them again and I recommend them highly.

Satisfied in Cleveland

Aug 1, 2016

It was fast.cheap.and the people were friendly. They even gave me a ride home after I dropped my car off....very satisfied.. Thank you.

Loyd123

Jul 31, 2016

I had work done that I had been needing fixed for almost two years . The car was out of warranty by now and I thought it was never going to be taken care of . I am glad after talking with Honda USA that it was repaired . I have purchased four new Honda cars and was not happy with the long running problem that we had with out 2012 CRV .

Lucia Presswood

Jul 27, 2016

I have been working two hours away in Georgia and took a vacation day to have my car serviced by Honda of Cleveland. They have been taking care of my vehicle for 10+ years. I really trust their honesty, integrity and service. They really take excellent care of their customers.

lls3600

Jul 27, 2016

I have a Honda dealership closer to me that I could take my Honda to however, I go the extra miles to Honda of Cleveland because they go the extra miles for me.

Patrick Pahr

Jul 26, 2016

First Service since buying our new Pilot. We purchased the maintenance plan, so everything went as expected. My wife was in and out in less than an hour.

ANJOY PATEL

Jul 26, 2016

"Excellent service" I had a great trade experience. Andre was wonderful sales person he worked with me beyond my exception , he helped me get my van pick up from chattanooga to cleveland and back after job done .he is very friendly with me. I recommended everybody to get service of andre sales person.

Sharon56

Jul 26, 2016

This is the second time I have purchased a vehicle at Honda of Cleveland. One new,one used. They have exceptional sales and Service reps!

civicrv

Jul 26, 2016

I feel Mr. Covington went beyond his duties and his follow ups made it a very smooth sale. when I got to the dealer, the only thing that I had to do was sign my name.Angel M. Alicea

Linda DeLong

Jul 25, 2016

Honda of Cleveland great dealership. I purchase my 2008 Honda CR-V new there and came back to them for my new 2016 new one without even thinking about going to another Honda dealer. My salesman, Jacob Benvenuto, was extremely helpful and courteous and patient with me with all my questions. I always recommend Honda of Cleveland to everyone.

James Brown

Jul 24, 2016

Reminded me of service under prepaid that I was unaware of.

lfrober

Jul 24, 2016

It was great I think that was the fastest service I have ever had from a dealership. I would recommend them to all of my friends.

john112407

Jul 23, 2016

I appreciate the Jeep Patriot that was rented for me while waiting for the replacement air bag but experience with the Jeep made me appreciate the extra qualities in the CRV.

Jeannie

Jul 22, 2016

I took my Honda Accord in for routine maintenance, which included a required brake flush. I was in and out in an hour! Mark Duncan, my service advisor, kept me apprised of the progress at 15 minute intervals. I couldn't have been more pleased. I bought my car from this dealership in 2013 and have continued to use their service team since then. I can't imagine going anywhere else. I highly recommend Honda of Cleveland for any purchase or service needs.

nancylrz

Jul 14, 2016

I took my Honda CRV in for a routine oil change and tire rotation. A few minutes into the wait, a service advisor, Will Oltz, came out and said a bolt had broken on my wheel during the tire rotation. He apologized profusely and said it would take a little longer than normal. He made sure I knew that it was their fault and that I would not be charged. I was made very comfortable and I was more than willing to wait. About an hour later, Will came back and said that the service guys had found something else that needed repaired. It was covered under warranty and none of it or the wheel bolt would cost me a thing to repair. Long story short, I was given a rental car at no charge and when I got my car back a few days later, I was told there was no charge for ANYTHING, not even the original oil change. I cannot say enough positive, wonderful things about the folks at Honda of Cleveland! They were wonderful to me. I live about 45 miles from the dealership and they went above and beyond to make sure I was taken care of. I would ABSOLUTELY recommend Honda of Cleveland to anyone. Thanks to all who helped me!

BSells11

Jul 14, 2016

Me and my wife have been long time customers of Honda of Cleveland, Mark Duncan continues the 5-star quality of the service department. Keep up the great service.

Michael Brock

Jul 13, 2016

After a mix up and some confusion this company bent over backwards to make a deal for me and get me into a vehicle. They turned what could have been a massively upset person into a customer who would gladly return when in need of another vehicle.

gary mccluskey

Jul 12, 2016

Very smooth and enjoyable experience. Everyone that I dealt with was courteous and helpful. No issues that couldn't be resolved to my satisfaction. Will definitely consider them for ant future purchases.

thezgrp

Jul 12, 2016

Mark Duncan is my "go to" person for any and all advice concerning service for my 2014 Honda Pilot and my wife's 2006 Honda CRV. He has NEVER tried to over-sell me by saying something like, "Oh, by the way, your car also needs ..." I trust his opinion and advice.

John Jordi

Jul 10, 2016

Travis was able to kindly work with us over many weeks and calls and texting. He was gracious enough to never make us feel as though we were taking up his time. he would also update us when ever a model came in we might be interested in. Because of his interest in us and the time he gave to us we felt as though we would trust to purchase a new CRV EX rather than used or lower model. I would recommend travis and cleveland honda to anyone. thanks again Travis!!

tenman

Jul 10, 2016

My wife and I just purchased a new 2017 Honda Ridgeline and a 2016 Honda CRV. We were both very pleased with how comfortable we felt with both trades. No high pressure or haggling back and forth. We highly recommend Honda of Cleveland.

Woodcock

Jul 10, 2016

I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my purchase but when my car was to old for the care plans they sold me, they took care of the flat tire i had 2 months into the purchase no questions asked... then again 6 months later and so on till every tire had either been replaced, repaired, or had the bead resealed. They honored the tire and wheel plan i wanted even if my car didn't qualify. I have dealt with most of the service representatives there over the year with this problem, Will Oltz, Greg Lee, Roger Russel, and the main man in charge of my car every time i showed up with this tire issue was Mark Duncan. Upon coming in recently with yet another tire flat, i asked about the fact that they issue came down to the wheel on my car not the tires. They were corroding away, and causing the tire issue. Mark Duncan got Brandon Perry the service manager involved and he got the owner of the company involved and within 2 hours they agreed to replace the wheel on my car. Never have i had an entire company do all the leg work for me to get my issue solved. They wanted to take care of the real problem which in reality wasn't their problem, it was mine to have to deal with and they wanted me to be happy with the car i purchased from them even if it was 2 years ago. Its been amazing working with Honda of Cleveland, not only did they help me get into a car fast when i needed it but they have taken care of me and my car since then even if its a Toyota and their dealer is right down the road i go back to Honda every time. Thank you Honda of Cleveland, and a special thanks to the service department.

Jonathan

Jul 9, 2016

I called in the morning to schedule an appointment and they worked me in that same day. The work on my Pilot was completed quickly and within about an hour I was ready to go.Everyone at Honda of Cleveland was very friendly and helpful. I would highly recommend this dealership.

jabulliner

Jul 8, 2016

My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I could bring my Honda in for the repair. My CR-V had some trouble with the battery being dead and Roger worked with me while I was getting my battery replaced and made it convenient for me to make an appointment to get my Honda repaired.When I am ready I will buy my next Honda from Honda of Cleveland. I bought my first Honda there from Fred Stewart and have been more than satisfied with my CR-V.

Oddygirl

Jul 8, 2016

It's never a hassle or burden to get my Honda Odyssey serviced at Honda of Cleveland. My service advisor Greg is always smiling and goes above and beyond to provide the best service possible. Everyone at Honda has always treated me like I am so special and as I look around and notice that it's not just me but everyone that walks through the door. I have never been more impressed with the hospitality I recieve. As soon as I pull in the bay someone is there smiling and telling me " goodmorning" then I enter the service department where they remember me by name. I never wait very long, but as I wait they take care of each person in the waiting room with drinks and and snacks. Mike Covington is always a pleasure! No matter how busy he may be he always takes the time to ask how I've been and ask about my boys. It's almost like family there. They have blessed me with their kindness and respect. I absolutely love Honda of Cleveland :)

Woodward, Phil

Jul 7, 2016

The service manager was courteous, customer focused, and very prompt. He never "let up" and was on top of every stage of service while keeping me informed throughout. He reviewed to me all work done and what service I need to plan for next. He was energetic, professional, and caring. Thank you for such good service.

Henry Fish

Jul 6, 2016

The service is always great. A very "at home" atmosphere. The work me right in to a convenient time slot, and the wait doesn't ever seem long.

jamesep

Jul 6, 2016

Having 3 Honda vehicles in our family the service dept is very important to us. We are very happy with the service dept at our Honda of Cleveland. Roger Russell is my "go to" person and he never lets me down. He makes sure everything is taken care of and safe. He even explained the recent recall on my Ridgeline airbags and put my mind at ease.Good job.

uphillmom

Jul 6, 2016

This was our second time buying from Fred Stewart at Honda of Cleveland and it was a great experience both times. We are very pleased!!

Bryantate30

Jul 5, 2016

Mike and Sales Manager Rodney were outstanding. My wife had a lot of questions and hates being pressured. Mike made us feel welcome! Thanks Bryan

crvdriver

Jul 4, 2016

From the minute I drove up to Service and walked in the door I could tell this dealership was different from the other dealership I have dealt with. They made me feel welcome, had a very comfortable waiting area and did their job promptly.

JandS

Jul 3, 2016

Mark was very helpful. He was in constant contact with us to let us know what needed to be repaired and the time frame of completion. He was a professional at all times and very polite. He explained repairs, charges, and warranties very clearly. We will definitely recommend Honda of Cleveland to neighbors and friends. Van drives great!!

T C

Jul 1, 2016

Service completed timely and correctly. Service reps were friendly, courteous and helpful

SarahB82

Jul 1, 2016

The service dept is quick, friendly, and detail-oriented. They always take the time to explain my vehicles needs and are the reason I keep coming back to Honda of Cleveland.

christyd123

Jul 1, 2016

Mark Duncan and the service team do a FANTASTIC job! Every time I've needed service, Mark has went above and beyond! Honda is blessed to have an employee like him.

Katherine L Jennings

Jul 1, 2016

Roger and Mark were very clear in explaining the needed repairs but were not stereotypical pushy salesmen. They were polite and treated me like a personal friend. Prices were better as well.

Paula Otto

Jun 30, 2016

Very pleased with service. Roger Russell, service advisor is the best!

Chuckles

Jun 30, 2016

Cost us some money that is for sure. However when we drove away we feel GREAT about the condition of our Pilot. We also did Not feel that we had been "taken" by Honda. You are the best!

Rick Williams

Jun 29, 2016

Great friendly customer service technicians were allowed to talk to customers if they had a question

Andy crowder

Jun 29, 2016

Very friendly and guy in the office went and helped with the detail so we could get out quicker. Very impressed with service and sales department

Betty B

Jun 29, 2016

Why would I recommend this dealership, they go above and beyond to see that you are well taken care of. Mark Duncan greets you at the door with a warm welcome and listens to what you need done. He is very helpful and explains to me what they have done and when I leave the dealership I am confidant in the work they have done. My 2010 Odyssey has over 150,000 miles on it and it is in top notch condition because they help me keep it that away. I have been to other dealerships in my life but have never felt like they want to be sure I am taken care of. This dealership is unlike any that I have been to. I can't say enough at how well they treat you and see you are satisfied with everything they do for you.

diana

Jun 29, 2016

Honda of Cleveland always does an excellent job! The entire staff is very friendly and helpful, and the service is always great! I would highly recommend them for everything from a simple oil change to more extensive car repair.

Stephen Hales

Jun 29, 2016

Since 2008, Honda of Cleveland has been a great place to do business, from sales to service. Jerry was a real pleasure to work with in sales and Kristina was very knowledgeable in the finance area. Would do business again in the future with Honda of Cleveland and would recommend to all I know looking for a great deal and friendly people to work with.

Ruvano

Jun 28, 2016

Mark Duncan and William Oltz did an excellent job and made sure my car had all the things that needed to be done. They also made sure I was aware of all the maintenance I need to do on my car

Millionmileaccord

Jun 28, 2016

The staff at Honda of Cleveland have always been exceptionally courteous to me and have always seemed to put my best interest first. Thank you for always going above and beyond!

Thearakieng

Jun 28, 2016

It was great service from the workers that were helping me with my needed services. They were very nice and helpful. Mark Duncan himself made my time there well and he is a great worker for Honda.

Elizabeth King

Jun 26, 2016

Hyp husband and I had a wonderful experience at the dealership. We will never go anywhere else. When we first got there Bob met us outside. He was very helpful and very nice to us. He helped us find detailed the car of our dreams! We are very thankful that he was there to help us. We would recommend this place and him to anyone wanting to buy a new car in the future. Brandon in finance was also great to work with.

Honda

Jun 23, 2016

The quality of Honda vehicles,along with the personality of the salesperson,Terry Cavett,made ourPurchase decision easy. We encourage family, friends and neighbors to ask for Terry Cavett!

markhall

Jun 23, 2016

Last week i had my truck serviced at Honda of Cleveland. Met a service assistant by the name of Mark Duncan. Not only was my truck serviced and clean.Honda of Cleveland along with Mr. Duncan restored my faith in customer service. Mr. Duncan is an asset to Honda of Cleveland and the Bradley County. Keep up the good work!

Autumn1

Jun 23, 2016

Mark Duncan is so awesome. I sent my daughter there for a oil change and service. Mark made her feel a home. He was very helpful to her. She absolutely love her experience. I would recommend Mark anytime to any one. As a parent we want the best for are children. She felt like he understood her questions and concerns. Thanks Honda and Mark Duncan. We will be back.

Bentley123

Jun 20, 2016

had an issue not Honda related ,but new Pilot was going to be out of service for two days. Mark Duncan our service expert and John Davis sales manager got us a company car in a few minutes , and we were on our way. No questions ask, no going to someone to see what to do ! Just took care of us. Just a great place to do business.

Verlin and Betty Sneed

Jun 14, 2016

They got us in and out very fast not realizing my husband was suffering from COPD.

Joseph H Keffer

Jun 14, 2016

Responding to a Honda auto service code, I made the appointment. As always, greeted promptly, good explanation received and the work was then done more rapidly than I had imagined.

TylerD515

Jun 14, 2016

I have used Honda of Cleveland in the past for service work on my civic. I decided to use them for an oil change on my Toyota Sienna. From the moment that I walked in, Mark and Will made me feel right at home. I was there for less than an hour and I was back on the road. I have used other dealerships and lube shops in the past, but the service and prices at Honda beat everyone by a long shot!

mbtn

Jun 14, 2016

Mark has always been very polite, professional and helpful. The service is handled in a timely manner and the waiting area is comfortable. I have had bad experiences with other dealers but so far HOC had been great to work with.

kat McGraw

Jun 10, 2016

Everyone was nice and friendly at my first oil change on my new vehicle.

Bentley123

Jun 9, 2016

Have two Honda's bought here and anytime we have service or very seldom a problem, Mark Duncan has always been very professional and gets the problem solved ! The buying experience was Great working with John Davis. But Mark is the one who works with us to keep us happy ,when we have service or problems. Could not ask for a better place or team to do business with.

Woodwork

Jun 8, 2016

Throughout my life I've bought plenty of cars but never have I dealt with a more professional, no pressure, no gimmicks salesperson such as Derrick before. He greeted me and my wife when we got there. We told him we just wanted to look and he stepped back and allowed us to look around. Once we got to the negotiations he was very upfront and explained everything to us. No PRESSURE whatsoever! We'll definitely be back to see him in the future!

drobyie

Jun 7, 2016

I have never been dissatisfied with HOC sales or service. I tell all of my family and friends to buy here. They have the best deals around our area and treat you like family.

Carol Shelby

Jun 6, 2016

Salesman worked with us to give us the price we wanted. Everything went smooth. Salesman is still working on the only thing I had an issue with.

Stan Carter

Jun 4, 2016

Quick Efficient Service. Chairs in the waiting room need to be replaced. Great Dealer with great service. Service advisor Mark was super.

Jason47

Jun 4, 2016

Service was great. Prompt and efficient . I have been to other dealerships and this has been my best experience . Thank a lot Honda of Cleveland !!

kimrainh20

Jun 4, 2016

We are very appreciative of the customer service & professionalism we have received from Mark Duncan when we have taken our Pilot in for service. Whether it is a simple oil change or something major, Mark has always gone above and beyond to have our needs addressed and taken care. Thank you, Mark for always taking good care of us.Kim & Terry Rainwater

boricuahonda2011

Jun 3, 2016

My appointment was for 7:30 and I arrived at 7:25. At exactly 7:30 someone greeted me and took my car. Once inside, I was offered a muffin and something to drink and was able to sit in a very comfortable waiting area with a TV and magazines. The guys were SUPER friendly and very courteous. I was not there very long and the entire experience was great. It would have been perfect if the dealer had a car wash and I could have gotten the car cleaned. Gregory Lee was very helpful and friendly. Makes needing to get the car service a welcomed chore!! :) Thanks!

Danny

Jun 1, 2016

Took the car for regular service and was advised other things were needed. The work was done quickly and efficiently. I have always been satisfied with Honda of Cleveland.

missy

Jun 1, 2016

i purchased a new van on 5/31/16 from Jerry Anderson. He was awesome and very helpful in making the process to buy super easy

Bear Mom

Jun 1, 2016

In the past year (maybe year and a half) something BIG has changed! We have done business with Honda of Cleveland for years. The crew that is in there now is excellent! Very willing to help in any way possible, friendly, knowledgeable and just good people. We have recently both had our '09 Honda Accord serviced and just this weekend bought a '16 Accord LX. We are extremely pleased and recommended Honda to anyone that will listen! Thanks Honda of Cleveland, you've finally gotten the customer service part right!!

amdavis7

May 31, 2016

These guys are top notch! They always take really good care of me and go out of their way to help me any way they can. Always professional and honest.

martha brown

May 30, 2016

I had the most pleasant experience purchasing my new vehicle last week. Mark Duncan was amazing along with Andre. I would recommend anyone buying there.

Holly Miller

May 30, 2016

Mark Duncan, Service Advisor, at Honda of Cleveland, has went over and beyond any expectations I've had!!! He makes sure you car is more than taken care of and his customer service professionalism is top-notch!!! Thanks Mark for always going over and beyond!!!!Sincerely, Holly MillerExtremely Satisfied Customer

CarrieDenise

May 30, 2016

Honda of Cleveland has the most courteous staff and an excellent service department. Everyone in every department is so helpful and is always all smiles and ready to assist with any questions or requests. Mark Duncan took very good care of me today and I would recommend him to anyone. Very pleased so far with the both the purchase and service of my new Civic from Honda of Cleveland.

Tfrady5

May 30, 2016

Every time I come here it is just a great experience, and it helps that I know who is working on my vehichle. Mark Duncan is always just the biggest help and he always makes me feel right at home.

ChattHonda

May 30, 2016

We recently purchased a 2016 Pilot and took it in for the first service. Mark Duncan was the service advisor and he did a great job. This dealership, both sales and service, give outstanding customer service, and I highly recommend it. Also, they give great prices on new cars!

Goode01

May 30, 2016

Service department is always friendly and professional.. Mark is at the top of his game!!! This man always goes above and blind to make your service experience out of this world!

Hondajan

May 29, 2016

I had to get work done on my Honda Civic. Mark made it so stress free! Had a loaner car ready when I dropped my car off so I didn't have to worry about having a way to work The work was done in a timely manner and he was very patient and friendly throughout all my questions and concerns!

Vicki Smith

May 27, 2016

Transitioning into life as a widow isn't easy, but learning to deal with car maintenance for the first time in my life is made easier by the friendly and hospitable employees at Honda of Cleveland. They go out of their way to be friendly and provide every comfort possible while waiting for routine maintenance. The savings I enjoyed from the emailed coupon made it a much happier experience as well. :-)

Wanda Kelley

May 26, 2016

Seats in waiting area are very uncomfortable. My back hurt after sitting there for one hour.

BCB

May 25, 2016

Honda of Cleveland is the best dealership in the Chattanooga area. The service department is always on time and courteous. If you are looking for a friendly environment this is the place. As always Mark was able to get my vehicle in and out with no problems. Thanks to everyone at Honda of Cleveland.

Teamkeown

May 24, 2016

Made my online appointment..received my confirmation..sent me reminders....brought my Honda to the dealership...welcomed and offered snack and drinks while I waited. In and out in no time at all. Very professional and pleasant experience as always. Thanks Honda of Cleveland and Mr. Russell.

ashleyfine

May 24, 2016

This was my first service for an oil change. Everyone was very helpful and friendly. My kids enjoyed the juices and snacks in the waiting area. Thank you for the great experience.

Lisa

May 24, 2016

The folks at Honda of Cleveland's Service Department are always helpful and knowledgable. On my last visit, I was pressed for time, and the service agent, William Oltz, made sure my service occurred quickly yet thoroughly. I appreciated his kindness.

jamesdfrye

May 24, 2016

The service and warranty work coordinated by both Greg Lee and Roger Russell on my 2011 Honda CRV was excellent. Not only did they coordinate the 100,000 mile vehicle maintenance and drivers side airbag replacement but also helped with the arrangements for a rental car while waiting on the replacement airbag.Thanks for all your help and excellent service!Jim Frye

SandraC

May 24, 2016

Even though I live in Chattanooga and there is a Honda dealership approximately 3 miles from my home, I drive to Honda of Cleveland for service and buy my cars there. I have been their customer for at least 16 years. They are friendly, knowledgeable and I trust them completely. Special thanks to Mark Duncan who is outstanding and always goes the extra mile.!!! Actually, I have never encountered any employee there who was not friendly and helpful. Great service department!!

Mrsrstewart

May 23, 2016

I want to thank James Matthews (my sales rep) and William Oltz (my service rep). They always make me feel VIP. I couldn't ask for better service from true southern gentlemen!! Thanks guys! I actually look forward to my car maintenance!

Nicole Hayes

May 21, 2016

I've always had my car serviced here, and they always provide quick and quality service. Everyone there is very helpful and friendly. I know I can always trust the service I get done at Honda of Cleveland.

CR-V Driver

May 21, 2016

Saw Mark Duncan today, and, as always, he was on top of what needed to be done and how to get it done well. The service people there have been great in the little over three years ago that I bought my new Honda from this dealership. Highly recommend them to others!

Cdriver

May 21, 2016

I have been going to Honda of Cleveland for the past year. I love dealing with everyone there. Very friendly environment. The service department is the best. They have always taken care of me when go in for service. They are very knowledgeable and friendly people. I can leave my car with them for service and can expect the work to be finished in a timely manner.

Chayes

May 20, 2016

Extremely nice and knowledgeable service technition. Took time to explain service and went out of his way to find coupons to help with bill. Very quick service or provided loaner vehicle for service taking awhile.

Clinton

May 20, 2016

Everyone was helpful and kind and service was very prompt. It's been a pleasure to deal with the staff from the original purchase to the scheduled service and maintenance

WW

May 20, 2016

The staff as a whole is always friendly and Mark keeps me updated on the process durning my visits. Keep up the good work and I will always bring my car to Honda of Cleveland.

Smartin

May 19, 2016

Great service department! William Oltz is the "go to guy"! He will get it done for you! Everyone there is very nice and very helpful. Will went above and beyond to help me get the best deal.

Elizabeth Elkins

May 19, 2016

My service advisor was Mark Duncan. Always gives great advice. Very helpful in ordering a new set of tires and scheduling appointment for installation. Looking forward to more services.

Sharons

May 19, 2016

These guys r great. Went out of their way to see that my car was on done on time and delivered to me. Very pro at what they do

mom

May 18, 2016

Greg has been so helpful to me the past 2 years. my pilot and ridgeline have been keep current in all the needed service . nice to know and trust that I can take off in my car and have no drought about my trip in front of me. thanks Greg for looking out for me.

CANILES

May 16, 2016

I stopped in your Cleveland dealership and spoke to Greg Lee about my engine light coming on. He was such a pleasant person to deal with and got me back on the road. I will recommend this dealership because of his great service.

Madison W

May 16, 2016

I recently visited Honda of Cleveland to have my CRV serviced. usually when dealing with customer service representatives you deal with bad attitudes. But that was not the case at all. In fact I had an amazing experience. Greg explained everything my car needed and even called to make sure I wanted certain things done. I wish all customer service representatives had the same attitude. I will be recommending Honda of Cleveland to all my friends and family! Thank you for the special care and wonderful service I received!

TannerCRV

May 16, 2016

I always take my wife's CRV to Honda of Cleveland for regular maintenance. Making an appointment is easy, and when I arrive they get started right away. I always feel like they are being honest with me and aren't trying to "find something wrong". Will oltz took care of me on my most recent visit. He and all the service guys are great and treat their customers as a top priority. Thanks Honda of Cleveland.

Dee

May 15, 2016

We have purchased 2 cars so far 1 new and 1 used, and are about to purchase a 3rd. Fred has been our salesman each time. He always takes good care of us. Whenever we need a car, there is no question in our minds, we are headed to Honda of Cleveland.

Amanda M. Wilson

May 13, 2016

I would highly recommend Honda of Cleveland, TN. My shopping experience met all of my expectations.

thego4ths

May 13, 2016

My salesman Travis Capehart was very helpful, down to earth and gave sincere answers to my questions. I feel comfortable that I can call him any time. Even after the deal was made and I wanted to add some accessories Travis introduced me to Greg Lee in Service. Greg was very pleasant to work with and did everything he said he would. He made my appointment on a day that was convenient for me. I was treated very nice by the whole staff. All the work was done in a timely manner and zero disappointments.

GDP

May 13, 2016

I left my car for service and Mark promptly called with what they found and what it would cost. The service was completed in a timely manner. Excellent customer service.

Ronnhu7

May 12, 2016

My Salesman was very informative and provided extensive knowledge of Honda product. He's an Ace! He made the purchase of car very easy and painless.

kevin

May 11, 2016

I went in for an airbag recall and added on a 4 wheel alignment. All of the staff were friendly and eager to help. Mark Duncan friendly, and very efficiently processed all of my paperwork. The work was completed in a reasonable amount of time. When the work on my van was complete I inquired about doing an alignment on my other vehicle. They were able to do the alignment and have the car back to me in about 30 minutes. I typically do a lot of my own work on my vehicles. If I need to take them to professionals, this is where I will go. The prices reasonable, all of the staff, especially Mark, was friendly and eager to help, and the work was done quickly.

MEGVBREF

May 11, 2016

I have been working with Hinda for 9 years. Mark Duncan in the Service Dept really takes care of me and my vehicle! James Matthew just helped me trade for newer car and took all of the stress out if this stressful process! Will always shop and use Service Dept at Honda!!!

Brandon Perry

May 9, 2016

Honda of Cleveland made sure that my experience was nothing short of amazing! Mark Duncan immediately helped me as soon as I walked through the service door! Mark was extremely helpful. He understood that I didn't want to spend all day at the service station and immediately helped me get everything taken care of. He had Kendra shuttle me back to work where her and I conversed. She was extremely nice and professional. They made me feel as if they cared about my time and their service to my vehicle! Most definitely will be taking my vehicle back to them in the future! Thanks for the help!

Dennis

May 9, 2016

Honda of Cleveland has great customer service. I went for a service appointment and Mark Duncan is always friendly, helpful, and answers my inquiring questions in complete detail. Thanks for the great service and excellent employee.

Srhn16

May 8, 2016

Everyone was pleasant to deal with. I never felt pushed to make a purchase. Corey answered all my questions without hast and provided me with a great purchasing experience.

BobandHeather

May 7, 2016

fast service, personable staff, knowledgeable technicians, our GO-TO dealership. Bob Lawson has guided us through the purchase of 3 Honda's from this dealership and has become our liason with Honda of Cleveland, always courteous, never too busy to answer a question or to take the time to see that our service visits are completely satisfactory.

Ryan Beasley

May 7, 2016

Kind, friendly and fast service. Exceptional experience. It would be my pleasure to tell family and friends to deal with Honda of Cleveland and there staff.

Erin JEnne

May 6, 2016

Always a pleasure to deal with Honda of Cleveland. They are great to work with regardless if you are buying or servicing your vehicle.

David Ashe

May 6, 2016

Service was great over all a good experience when I purchased my Honda Accord looking forward to maybe in the near future to maybe trade for a new Honda Odyssey. Thank you have a blessed day.

Jennifer Whitten

May 6, 2016

We recently moved to Chattanooga from out of state. After a horrible experience at the Honda dealership in Chattanooga (Economy Honda), we tried tried Honda of Cleveland. We have had maintenance and repairs done at this location several times and have been very pleased with the service. The service team seems to be very friendly, professional and keeps you updated while waiting for work to be done. They also seem to do quality work in less time than other dealerships we have used in the past. William Oltz was a pleasure to work with our last two visits. He was very pleasant and professional. We will continue to drive further to Honda of Cleveland and will recommend others in the Chattanooga area to do the same. It is well worth the drive.

DavidH

May 5, 2016

Fred Stewart helped myself and my daughter purchase our new Honda's. He also helped my mother in law and another family member. I could not be more pleased with the service we received from Fred and Brandon Brookshire. They both listened to us and answered all of our questions. They did not pressure us and gave us very good advice and information. I also found the follow up to be very comforting and pleasing. I would highly recommend them both.

dealerrater53

May 5, 2016

After praying and drinking lots of caffeine to get my courage up, I set off on an emergency car buying adventure. Dreading the several days that I expected it to take to select and bargain for a new vehicle, my head was left spinning when I visited Honda of Cleveland on a Friday afternoon and drove away with a new 2016 Pilot on Saturday afternoon. With God in control and the kind assistance of Rodney Bethune, Andre Dolberry, and Mike Hamby, the experience couldn't have been less stressful. My anxiety turned to ecstasy as I drove away in a vehicle that wasn't even on the lot until Saturday afternoon. As I looked into my rear view mirror while driving away, I said to myself, "I can't believe I just bought a new vehicle in less than 24 hours for the first time ever!" The down side - Rodney, Andre, and Mike had to deal with a person that even I didn't recognize after all the caffeine that I had consumed needlessly in preparing for the "journey".Thanks Honda of ClevelandJanis Rowland

vb

May 5, 2016

Did the work in the amount of time estimated. Very friendly staff. Provided a nice area for me to wait while the service was being performed.

PaClif10

May 5, 2016

I was please with my purchase. I explained to Bob what I needed and was looking for. He found the options, colors, and size just right for me. Everyone I worked with: the sales consultant, business manager, and technical advisor was courteous, friendly, and eager to make sure I understood each option and form. I enjoyed dealing with them as much as I have enjoyed working with those in the service department all these years.

JimJ

May 4, 2016

My visit with Honda of Cleveland was very good. I was greeted with friendly people. The sales staff went out of their way to find a vehicle for me. Did not find one that meant my special needs but they remain in looking for something for me.

PaClif10

May 4, 2016

As always exceptional. Fast efficient, comfortable surroundings, pleasant people, quality work. Enjoyed the coffee and wait area. Brought car to me when they noticed my cane.

Steve H

May 2, 2016

I called my service advisor Mark Duncan for my regular oil change and was advised a warranty issue could be resolved for our 2014 CRV that had engine start up rattle caused by the VTC actuator for some time. Because of the length of time required, Mark was kind enough to arrange a rental for us so my wife would have transportation. On my return, they had found that possibly it may not have fixed the problem and were concerned enough to keep the vehicle to run checks on it just in case. Mark and his boss Brandon wanted to be certain it was, in fact, perfect.I can't say enough about the caring, professional service and their dedication to providing a positive customer service experience. It is so rare to find someone so attentive and concerned with complete customer satisfaction. Mark is truly a "five star" asset for this dealership, Honda, and any customer he deals with!

JJackson

Apr 30, 2016

Tyler Ridley was helpful from the moment we arrived on the lot. He wasn't pushy but let me tell him what I was looking for. After a quick driving test and a lot of questions answered thoroughly by Tyler, we bought our daughter her first car! Thank you all so much!

Charlotte K Morgan

Apr 28, 2016

We were treated as if only client! Shop was VERY BUSY however they responded positively. I felt like a Queen for a Day at Honda!!!! Mark and Martha made what could have been a difficult experience easy. Great employees!!

elizabeth m graves

Apr 25, 2016

Customer service was excellent.Very pleasant experience.

M. Mathews

Apr 25, 2016

Greg in customer service did a fabulous job at working with me. I would think most people that buy Honda's do not want to take their repairs to another dealer or place of business to get it fixed, I sure don't. But the service prices are just sooooo expensive that most people can't afford the cost of repairs at the Honda dearership. We want to use Honda parts and have our Hondas worked on by Honda technicians but lot of time the prices are just too high! I love my car and want what's best for it but if I can't afford it I am forced to take it somewhere else. I was very thankful and gladly paid the price to have Greg work with me and price match. Thank you customer service!

Jennifer

Apr 25, 2016

We bought a used Chevy Traverse from this dealership. Didn't have it a full month and started having problems. Found out it had NO transmission fluid or oil!!!! The shop that we trust that looked at it and corrected the problem said there are NO LEAKS! This came as a shock since the dealership guarantees a full 100 something point inspection. Tried to speak to one of the managers Heath who informed us that he didn't care what we said because he knew it wasn't left that way. Even after we told him we could have the mechanic prove it. Poor Management with poor customer service. We trusted that at least the basic fluids would have been full when buying a vehicle. The management at this dealership apparently only care about getting money out of you, not what they sell you. They sure are not willing to fix a mistake. I will say that our salesman James was great! He deserves to be at a better dealership. He should be in management not the arrogant jerk that we had to deal with. He was willing to correct the issue out of his own pocket just to insure we were happy. It's not his fault so we couldn't let him do that. It's the service departments fault and the managers fault. The audacity of the manager to say we should have drove it to them so they could see it for themselves. Who willingly drives a car without transmission fluid or oil?!!! Serious damage could have been done to our vehicle so we corrected the problem as soon as possible and let them know about it. Don't waist your time with this place.

Stephanie Davis

Apr 24, 2016

Super fast, well mannered, pleasant, very friendly

Bobbie Sue

Apr 24, 2016

I was very impressed by attitudes that seemed friendly, warm, and compassionate from my first connection with Honda of Cleveland via Internet, to the salesman assigned to me, and the finance officer. They are so appreciated. I am looking forward to driving this car for many years to come.

Cherokee

Apr 24, 2016

Great concern for the customer. We were impressed with their honesty and integrity with their customers. Thanks for a job well done Mark and Roger!

Trisha

Apr 21, 2016

Will did a great job to help to get my tire repaired in a timely manner. Martha is very nice to provide me the transportation to my work during the cars repair.Greatly appreciate your excellent service!

Aaron Looney

Apr 21, 2016

The service team at Honda of Cleveland were very courteous and we are completely satisfied with their service.

Stephanie and Jeremy

Apr 21, 2016

Very pleased with our experience. The staff was extremely friendly and the work was done in a very professional and timely manner. Very good people to do business with.

martha

Apr 21, 2016

Excellent service at Honda of Cleveland.In and out for oil change within reasonable time. Thanks to William Oltz , Roger Russell and all team behind the service. William and Roger very courteous and friendly. Highly recommend Honda of Cleveland.

HappyGirl

Apr 20, 2016

The folks at Honda of Cleveland continue to impress me with the quality of service and the friendly spirit that is evident from everyone. They go out of their way to handle your situation and make it as easy as possible.My service advisor MARK DUNCAN was very friendly and efficient. He made my recent transaction a very pleasant one. My CRV was in the air bag recall. He led me through the process and made it an easy transaction.I Highly Recommend Honda of Cleveland and Mark Duncan! Happy Moyer

MAhen

Apr 20, 2016

Michelle gave me a very competitive price and wAs very accommodating. Corey Choate was also very flexible when a car mileage became an issue and gave me a good deal on a comparable car so I could get a quick delivery. The staff was very friendly.

Douthitts

Apr 18, 2016

Took my newly purchased CRV in for the first service, I was in and out in 45 minutes. Staff was friendly and very helpful. The waiting area was very clean and comfortable. I do not live in Cleveland so the fast service is very important to me I want to get in and out. They met my needs and exceeded my exceptations. Thanks Honda of Cleveland.

G. Meme

Apr 18, 2016

Not living in Cleveland they worked with me over the phone and even delivered the car and paperwork so my husband could sign. He could not get off work during your business hours so your salesman came to us. Thank you so much!!! Easiest car I have ever bought. Always hated being at the dealership all day and you took that out of the equation. Will tell everybody how great y'all are and what a wonderful experience that I had. Thanks again.

drjoe

Apr 14, 2016

Well organized service with a customer orientation. No hassle service. Comfortable waiting are with short waits. Competitive pricing of services. Will certainly return for future service.

Chashi

Apr 13, 2016

Always willing to help.....no matter what! Friendly and will call you to make sure you are happy! Also service department does a great job!

Marc

Apr 11, 2016

Tyler Ridley was very helpful to me and my wife, he went above and beyond to help us with our purchase of our 2016 Honda Accord Sport. He was very knowledgeable and patient with us as well as the entire team at Honda od Cleveland.

Shirley Burger

Apr 10, 2016

Fast and timely for the routine service visit. Very helpful and courteous staff.

Amy

Apr 7, 2016

We experienced exceptional and quick service as always.We came in for our regular oil change and tire rotation and were in and out quickly. The service dept was very helpful and informative about the needed repairs and helped me to decide what tires i needed and scheduled a new appointment. we always have such service, I do not take my car anywhere else.

Peggy Plemons

Apr 7, 2016

Very friendly. Answered all questions timely. No long wait time from start to finish in buying process.

Brandon Vandemark

Apr 7, 2016

Great customer service and fairly quick! Very understandable about money too.

carmancorey

Apr 6, 2016

Corey Greene was great, he when out of his way to make sure we were happy with our purchase and we were, I love the HRv, and so does my daughter. I love driving it.

Don W. Roberts

Apr 6, 2016

This was a quick oil change and tire rotation. We dropped off the car and within a short time, it was ready. We are always very pleased with this service department.

Robbie23

Apr 3, 2016

Popped my tires on the highway and was in a pretty difficult situation. Thankfully there was the Honda dealership off to the side of the exit, and they changed my tires and were some of the most helpful people ever. Will, Damian, and Matt were fantastic and would recommend this dealership to anyone. I would have been in Deep trouble if it weren't for them

David Abel

Apr 2, 2016

I have been a Honda of Cleveland customer since I purchased my 1998 CRV in September of 1998. The Service department has always been there to insure that my car had the best service it could. After 304,000 miles we finally had a repair that was going to cost more than I wanted to spend on it due to the age and miles. Mr. Mark Duncan transferred me to Mr. Robert Lawson who asked if I could stop by. I came by later that day and he took me to a Honda Accord that had just been traded in. It was perfect for my son and after test driving it (and then my son test driving it) decided to purchase the vehicle. I got a great trade in allowance and the process was very easy and efficient. I am very satisfied with the car and the whole experience. I highly recommend Honda of Cleveland for sales and service. Ask for Robert for Sales and Mark for Service.

Mike

Apr 2, 2016

I drove over 400 miles to purchase my new Honda Civic EX from Honda of Cleveland. Honda of Cleveland had the car I wanted on their lot at a price which beat all other dealerships I had contacted previously. John Davis gave us a great price. Joey Dawson physically went on the lot to double-check the interior color of the car. Jonathan Clower greeted me when I arrived at the dealership and stayed after-hours until after my purchase was completed. He told me about the vehicle I was buying, accompanied me on a test-drive, was with me throughout my purchasing experience at Cleveland of Honda, and has since followed-up via e-mail and a phone call to make sure everything is OK. Brandon Brookshire stayed after hours and guided me through the actual closing of the sale. The whole experience was more than excellent and more than exceptional, and all the guys were great. I highly recommend Honda of Cleveland TN to anyone who purchases a Honda vehicle now or in the future.

carwow mary680

Apr 2, 2016

] bought car new in JAN. 2009. They have serviced my car ever since. They always check to make sure everything is o.k. That is important to me since I am a widow and have no one to depend on to check my car. Honda has always treated me with Respect and answered my Questions that I ask.

Helen

Apr 1, 2016

I have had nothing but great experiences with Honda and Cleveland I have always dealt with Greg Lee he is one of a kind he needs to be out training other people how to be so customer orientated

Judy#

Mar 31, 2016

The sales people were polite and helpful. I especially appreciated this as a female customer. They were also accommodating in making the sale. The business department was efficient and thorough, and struck me as very competent.

Brandie King

Mar 31, 2016

Terry Cavett made our car buying experience very easy and stress free. We will definitely go back to Honda of Cleveland for all our car needs

turtlegirl66

Mar 30, 2016

The salesperson "Jerry" was very energetic, friendly and knowledgeable about the vehicles. Appreciate Honda of Cleveland. This is the second new car purchase from there and I'm sure we will be back.. Recommend to anyone..

Judy#

Mar 30, 2016

We've had Hondas for over 20 years and have always had service done at Honda of Cleveland. It's easy to schedule an appointment and to check my car in upon arrival. The work is done efficiently and thoroughly, and my car is parked in a nearby space when the work on my car is finished.

Sheridan Kerley

Mar 30, 2016

At Honda of Cleveland they definitely go above and beyond to make sure you leave as a happy customer. We are return customers and could never imagine going anywhere else. Everyone is friendly, they're very patient with kids through it all, and the buying process is always pretty easy! I really have no complaints! And, Andre is an awesome salesman! Go see them.

Paula Otto

Mar 30, 2016

Excellent customer service, only place I go to have car serviced.

Katie

Mar 30, 2016

Vlad "James" is awesome!! And so was everyone else I spoke with during my visit was such a pleasure to do business with them!!

Susan

Mar 29, 2016

My appointment was scheduled immediately upon my request. The employees were courteous and helpful. The facility was clean, and a comfortable place was provided for waiting while my car was being repaired. The job was completed in less time than had been estimated for the repair work. Thus far the repair has been a success.

Sandra Burger

Mar 29, 2016

Jacob was very helpful and as I was very nervous about the whole buying a car experience, he has a gift of being very patient, helpful and considerate.

New Honda Owner

Mar 28, 2016

Jerry helped us at Honda of Cleveland and he was fantastic!! He was knowledgeable about the vehicle and kept us engaged throughout the process. We got the best price around for our new Honda and will definitely go back and see them again for our car purchases. Everything about this trip was painless.

Ernest Hamilton

Mar 26, 2016

Roger and the rest of the Service group have always been knowledgeable and very customer customer focused. We encountered unexpected problems with our new Pilot and they explained use what needed to be done, the causes and told us how to contact American Honda..

Kldailey3

Mar 25, 2016

Absolutely the best customer service I've ever encountered!! Speedy check-in and a cozy waiting area with complimentary snacks, soda and coffee. Nice gentleman periodically checked on myself and others who were waiting. Wonderful experience!

Amy D

Mar 25, 2016

Great salesman who went through the whole process and through everything with us. Went through all of the car's features and explained them all.

Dave

Mar 25, 2016

The service department is always quick and professional.

larryj64

Mar 24, 2016

when I'm walked in service man was there to greet me with a smile and another guy was there to put protective covers in my car

Tina Gray

Mar 24, 2016

Very friendly and professional. On time and efficient.

Edward Bullard

Mar 23, 2016

I came in with a recall notice on my 2014 Odyssey concerning trailer weight labeling. I was promptly greeted and the vehicle was taken to correct the issue, in spite of it being a Saturday morning.I was asked how I liked the Odyssey, and I commented I wish I had bought the Pilot, instead. My major complaint about the 2014 and the 2005 Odyssey was the noisy brakes. The reply was, and always has been "they all do that". I have never owned a car or truck that had that same problem. I currently own a 2011 Honda Pilot that has never had that problem; neither have previous Honda Accords, Toyota Camrys, or my Ford F150, frankly, which is far more comfortable and less noisy than the Odyssey. Is the dealer's service department just giving me a lame excuse for a poor design, or their lack of ability to solve my problem, or is it something that should have been fixed years ago, since it has been the same story since I bought the first Odyssey in late 2004?

Deborah wood

Mar 21, 2016

My service with Gregg has always been exceptional. For service I would highly recommend him

Eric Appiah

Mar 21, 2016

Honda of Cleveland are the best. Great customer service and everyone is very helpful especially Wil

Joan Noelck

Mar 17, 2016

Exceptional service in all areas. Very impressed from the greeting by the sales staff to the final signing of the paperwork.

Victoria58

Mar 16, 2016

I worked with Jonathan Clower and he was professional and easy to work with- friendly, knowledgeable. Everyone I met was nice and helpful too. It was a great car buying experience.

Tabitha bohannon

Mar 14, 2016

My experience with Honda of Cleveland is always top notch. I will not ever go anywhere else. They care for their customers and really take the time with them to go over every detail of your car. On my recent visit I worked with Brandon and Will and they were awesome!! Best visit ever!! Thank you Honda of Cleveland!!

Hondalover

Mar 13, 2016

The service dept went above and beyond. They made sure I had a rental vehicle and that my warranty was in effect! Very personal service!!

Robert H

Mar 12, 2016

I have been taking my 2011 Honda for service at Honda of Cleveland for years. I always receive excellent service and customer relations. They always go out of their way to try and make it 'just right'.My most recent visit was no different. Great customer service professional took care of me and had me out in no time.Really like doing business with Honda of Cleveland.

6769

Mar 11, 2016

Service was good / I would and I have sent 3 people to your Honda of Cleveland and one came down from Knoxville to purchase a vehicle and they have had a good time also with you

Shebwooly1

Mar 11, 2016

Great experience. The salesman was wonderful and very knowledgable. We felt like we receive a great deal. We feel like they want the customer to truly be satisfied with their purchase.

mary1944

Mar 9, 2016

I was very pleased with our experience at Honda of Cleveland. They made sure we got what we wanted and gave us a really good deal. I guess it was the best experience I ever had trading cars and I have traded a bunch. Our salesman, Travis Capeheart, went over and above getting us everything we wanted on our van and he didn't pressure us into anything we didn't want. The sales manager who wrote up the paper work was excellent and very helpful.

sulu

Mar 7, 2016

Such a stress free experience buying our new Honda! This was our 2nd purchase in 2 years at this dealership. Every employee here is friendly and helpful. Our Salesman was knowledgable without pressuring us at all. The lounge/waiting area was very comfortable. The paperwork procwas went smoothly and pretty quickly. We will definitely go back when it's time for a new car!

jamesep

Mar 5, 2016

Most importantly they care about our safety and do a a through check list. I have been coming to Honda of Cleveland for years and feel confident in their work. We are a 3 Honda family. Great job.

lisab2003

Mar 3, 2016

I recently had my first oils change at Honda Cleveland and had a great experience. I was promptly greeted with a smile and given an estimated time of completion by Brandon Perry. He was honest, friendly and seemed to value my time. I will continue to bring my vehicle here for any further maintenance needs.

MarilynPT

Mar 3, 2016

Sales and service staff have been friendly and helpful every time I have been in Honda of Cleveland. The showroom and service area is always clean and the staff show concern for my comfort as well as servicing my new Pilot.

Old Coach

Mar 2, 2016

Honda of Cleveland Service Department has always shown great professionalism. The reps are knowledgeable and friendly. I wouldn't use any other dealership for my service needs.

Jscarson08

Mar 2, 2016

Very friendly and helpful. He worked to get me exactly what I wanted. Great communication and always responded to my emails very quickly. I would recommend Honda of Cleveland to anyone looking for a Honda.

DavidM

Feb 27, 2016

Our sales person was energetic, personable and very knowledgeable. His name is Jerry Anderson!! Go see him TODAY in Cleveland TN. I would but one again again if I needed too!

6211pj

Feb 19, 2016

Went to test drive two vehicles grand Cherokee and a Jeep liberty Tyler walked up and ask if we needed help told him just wanted to look at to vehicles his reply was let me help. Got side tracked on the Jeep grand Cherokee on how well it looked except a few little problems the are easy fixed.my wife and I was so impressed by the respect and no pressure sale we went in side and bought it again we just went to look but they treated use so well we bought. If we ever need another hope Tyler is still there when I'm ready

Loving my new Honda, Amy

Feb 19, 2016

Honda of Cleveland is by far the best dealer in the East Tennessee area. As a person with not so great credit, my sales rep, Jerry Anderson, went above and beyond to not only get me financed but also get me the payments I needed. I'm a very hard person to please and petty picky as well, but Jerry found what I wanted and in my price range! I will recommend Jerry and Honda of Cleveland to anyone looking to purchase a vehicle.

BDB2016

Feb 14, 2016

I recently purchased a pre-owned vehicle from Honda of Cleveland. Andre Dolberry was my sales representative. He did an awesome job and made the experience pleasant. I was very impressed with the response time and service when I experienced some mechanical difficulty the next day. All handled in a timely and efficient manner. I would highly recommend Honda of Cleveland.

Joethorley

Feb 13, 2016

The most comfortable car buying experience of my life! Jerry was comfortable, knowledgeable and not pushy at all. mike in finance was funny, personable and easy to work with. WE WILL BE BACK AGAIN!!

meaggraffam

Feb 4, 2016

We recently traded in our Honda Accord we purchased in 2015 for a new 2016 Pilot. Before visiting the dealership, I had reached out to Jerry as he was recommended to us by our prior sales person who had left Honda of Cleveland. Jerry was super responsive, very professional but still down to earth, and answered all of our questions. I was able to get most of our paperwork prefilled before even getting to the dealership, and he was able to provide a good estimate of what our new payment would be. He had the Pilot ready to go right when we got there, which was great, because we had 2 young children with us and we knew time was of the essence.When it came down to the paperwork, Jerry brought almost everything out to us!!! It was like we were his one and only customer!!! :) We took turns going in for the final financial paperwork signing, so our kids didn't even have to go into the dealership, which was great, because we knew that could have been a disaster lol. Kristina was awesome when we were going through all the paperwork, and all said and done, it took less than 2 hours!!! We were amazed! It was basically a drive through car buying experience!We would totally recommend Jerry and Honda of Cleveland to anyone wanting the best, no pressure, car buying experience ever! Thank you Jerry and Kristina!!! :)

Dewaun0531

Feb 3, 2016

My husband and I went to Honda of Cleveland to just look, get an appraisal on my vehicle at the time and speak with Robert Lawson to find out our options on getting the car I wanted. He took the absolute best care of us and was so patient with us and our 3 year old daughter we had with us. Robert and Corey made it the easiest, stress free car buying experience we have ever had. We weren't expecting to leave with a car that day and they made it happen for us!!! We were blown away by the awesome service! We will most definitely be returning to them when it comes time to buy another vehicle!!

RACI2011

Jan 23, 2016

We were refered to work with Jerry Anderson and we had a great experience and would recommend him to anyone. The place was clean, and we were greeted as soon as we arrived on the lot.

Sledford

Dec 9, 2015

Blown away by the exceptional car selling skills. Jerry went above and beyond to keep me with Honda. He made sure I was more than happy. I have been shopping for a new car for three months and have been to all the area competition and Cleveland beat them hands down. Happy Repeat Honda Owner!! #jerryissobeastmode

LindaZ

Nov 24, 2015

STAY AWAY from HONDA of CLEVELAND! NO Consumer loyalty! Will NOT give you fair trade even if the vehicle is brand new! Literally only 7 months old, 14k miles, HONDA CRV that was bought from this lot, they will not give the blue book value even if your willing to trade on something else in their lot! This CRV has not been functioning properly, after several complaints I'm TOLD ITS NORMAL. Brand new should NOT drive like this one... I gave them an opportunity to "make it right" and they insulted me with the offer (LESS THAN A COMPETITOR). People need to know that the high pressure sales and the lack of concern for consumer satisfaction is a major issue with this company. Several times I called the service dept and could not get an appointment within TWO weeks! I DO NOT ADVISE ANYONE TO PURCHASE A VEHICLE FROM THIS COMPANY. When I spent $28K and add ALL warranties I EXPECT BETTER SERVICE AND BETTER TRADE IN VALUE TO BE HONORED.

Skmalone814

Nov 13, 2015

I was greeted by Robert who took me right in. He was patient, and his friendliness made my experience less stressful. He was able to put me into exactly what I wanted. It was quick and easy!

RogFost

Nov 7, 2015

My wife and I had a great experience. We were nervous about buying a car but from the first phone call to the delivery of our car, we found out this dealership is different! Not only were we treated right, we feel like we got the right car at the right price. We are new to the area and look forward to working with this dealership for years to come!

BB

Nov 4, 2015

HOMETOWN FEEL IS GONE.....to make appt now you have to speak to call center in Nashville. Took me a week to get an appt for oil change...went in at 10am on 10-30-15...was still waiting at 11:30am. I asked what Express Service meant...was told there was no such thing, although there are plenty of signs that indicate otherwise. The service advisors are all very professional and attentive...always have been, so when I questioned the appt time, I was referred to BILL JOSLIN, the Service Director. He said the appt I made was to SPEAK with a service advisor....and that my car would be taken back when they could get to it. I asked what happens if I just walk in and he said I could get service, but would have to wait an hour or so....I had already waited 1-1/2 hours WITH an appt. He was not very sympathetic and offered no solution to my frustration. I told him I would not be back. He called and left message on my phone three days later, apologizing for his attitude. Too late, Bill.

aaronbrown

Oct 31, 2015

Love my new Civic! They were fast and easy to work with. I know I got a great deal. My wife and I purchased a vehicle for her from another dealership earlier this year and it took longer and was more hassle than with Honda of Cleveland.

From way over in Knoxville!

Oct 30, 2015

Although a purchase was not made, I was helping my youngest get their first car, Jaime went above and beyond in my opinion. He did everything that was asked, responded to my questions, addressed my concerns, in a very professional manner. The reason a purchase was not made had nothing to do with Cleveland Honda, it was procrastination on the part of the aforementioned 'youngest'. I will certainly consider Cleveland Honda in the future!

JeremyRigsby

Oct 14, 2015

This is a no hassle dealership. They worked with me on my purchase and I never felt pressured at all. I felt like they wanted to sell me a car whereas some of the other dealers I talked to acted like they didn't care if I bought from them or not. I will come here not only for my next Honda, but for any additional accessories as well.

JeremyRigsby

Oct 14, 2015

No hassle and very easy to work with. Everybody here is friendly and I couldn't be happier with my buying experience.

michelle

Oct 13, 2015

I bought my first new car from Honda of Cleveland. I must say, this is absolutely the best dealership I've been too. The customer service the dealership provides is GREAT! I shopped around for many weeks. The salesman are great, and they even play football in the showroom with customers! On Saturdays they have all the tv's turned on football. What better way to buy a car, and watch your favorite team play football!! I would highly consider this dealership over any dealership in the country! Thanks so much for making my car buying experience so great!!! Can't wait to purchase another car from Honda of Cleveland!!!!!!

Michelle

Oct 13, 2015

I bought my first new car from Honda of Cleveland. I must say, this is absolutely the best dealership I've been too. The customer service the dealership provides is GREAT! I shopped around for many weeks. The salesman are great, and they even play football in the showroom with customers! On Saturdays they have all the tv's turned on football. What better way to buy a car, and watch your favorite team play football!! I would highly consider this dealership over any dealership in the country! Thanks so much for making my car buying experience so great!!! Can't wait to purchase another car from Honda of Cleveland!!!!!!

CandaceandWill

Sep 19, 2015

My husband and I went yesterday to find a reliable, nice, low mileage new or used vehicle. Our salesman, Jerry Anderson, was knowledgeable, kind, and accommodating. We were able to find a great deal on a 2015 Accord EX that we liked, and we got a fair market price. They were helpful, gracious, and nor overly pushy. I believe the saying holds true: "in negotiating a deal, if BOTH parties walk away unhappy in some regard, then it was successful. "

crogpray

Sep 17, 2015

Best experience we have ever had! They were busy and it was exciting. The football games were on and they were even throwing a football in the showroom every once in a while. You can tell these guys (and gals) like to have fun but they know what they are doing too. We have used the Service Department several times too and are equally pleased with the Service staff!

Chase S.

Sep 3, 2015

The entire process was hassle-free from the beginning. I never felt pressured. Mikie was great. Thank you Honda of Cleveland! We love our new SUV.

Carolyn S

Aug 5, 2015

Jerry Anderson went above and beyond the call of duty in making my Honda Civic purchase a great experience, constantly ensuring my comfort in the process. He is very well informed on the product, and even helped me set up my phone on the blue tooth connection before I left the lot. The truthful way in which he addresses questions establishes an instant trust.I left the dealership thinking of him as a friend, as opposed to someone trying to make a sell. He helped me find the vehicle which exactly suited my needs and desires, and has checked back with me to ensure the satisfaction and answer any questions which might have arisen after the sale, However, because he took the care and time to so fully describe and show me each of the features, I have had no questions at all. Jerry even contacted my insurance agent and completed the transfer of policy coverage before I left the premises. Thankfully, Jerry is younger than me, because I have chosen my car salesman for life. Cleveland Honda is fortunate to have him on their staff.

laquitacarroll

Aug 1, 2015

I've bought my last 3 cars from Robert Lawson. If you want a no nonsense salesperson without all the shuck and jive, he is your man. does what he says he'll do. highly recommend.

Kerri

Aug 1, 2015

The salesman, Jerry was so informative & helpful! He went above & beyond to help us & make our two small kids happy. We had shopped around other dealers & left unhappy. They offered us a first great deal! The first offer was much better than the final offers of the other dealers. I can't say enough great things about Jerry & Honda of Cleveland!

sanchez13

Aug 1, 2015

my husband and I just bought our first car from Honda of Cleveland and couldn't have asked for a better experience! Robert Lawson and Mike Hamby are top notch. They worked with us to get the best deal for our budget and even added on extra warranty when we were concerned with the mileage on the car we had chosen. Thank you, Honda of Cleveland, for taking such good care of your customers!

Zack

Jul 27, 2015

First time I bought a car from here and it was a good experience for me. There were friendly staff who helped me a lot!!!

cstevenson88

Jul 26, 2015

This was my first time buying a car from a dealership and was a bit scary. Jerry Anderson took very good care of me and helped me every step of the way. Now I am a very happy owner of a new Honda Civic. Everyone at Honda of Cleveland provided excellent customer service. I will definitely recommend Jerry and Honda of Cleveland to everyone I know!!

Cplunkett1005

Jul 19, 2015

Great experience overall! I was able to buy my first brand new car without all the hassle. Jerry Anderson helped me through every step of the way. I would definitely recommend buying from Honda of Cleveland!

Jmccor01

Jul 19, 2015

My experience with honda of Cleveland was great. This was my first time purchasing a vehicle and I had the pleasure of working with Jerry. He made the process fun and simple. I would definetly recommend him and the Honda of Cleveland staff to anyone in need of purchasing a new or used vehicle. Also, Charles Neff is the bomb and extremely helpful in answering any and all questions you may have.

wsuperstarsmith

Jul 18, 2015

Well I'll start with saying that I bought a few cars in my lifetime from the different dealerships around town & I most definitely have to say that dealing with Jerry Anderson at Cleveland Honda was by far the best experience I have ever had buying a car period. No pressure what so ever & most of all he listens to what you the "customer" wants & then goes way above & beyond to provide you with all your needs. Very very very product knowledgeable & able to answer all of your questions professionally, honestly, & most important accurately. Car buying is an experience.....so if you want the absolute best car buying experience possible.....then certainly head on down to Honda Of Cleveland TN & ask for Jerry Anderson. You won't only leave with a car but you'll leave with a new friend!

awilcoxon

Jul 15, 2015

We have owned Hondas for several years and had used another dealership in the past. We tried Honda of Cleveland and have used them ever since. We met salesman Jerry Anderson and would never use anyone else. He is always friendly, knowledegable, listens and understands what our needs are. We have now purchased 4 Hondas from him and could not ask for anyone any better. He is like our extended family. Jerry always contacts us after the sale to make sure we are satisfied. I would highly recommend him and Honda of Cleveland to anyone looking to have a stress free car purchasing experience.awilcoxon

Mamamixon

Jul 13, 2015

We had an unexpected need to purchase a new (for us) minivan and Honda of Cleveland exceeded my apprehensive expectations. From the second I pulled in the dealership, Andre was nothing but helpful, transparent, real, and anticipated any concerns I might have had. I didn't have my husband w me but did have 4 children 9 and under with me! They had just the car I needed and from moving car seats for the test drive to signing the paperwork, it was so easy, seamless, and not pushy. I didn't feel like I was being taken advantage of and I didn't have to haggle over prices or trade-in value! I would totally recommend Andre and the whole crew to all my friends who need a trustworthy, quality, affordable and friendly car-buying experience. Fantastic job, guys!!

Jmorris

Jul 10, 2015

Jerry will make sure you drive away with the car and price you want! I've worked with him on my last 2 vehicles. I'm now driving my ninth honda in almost thirty years. I have been using Honda of Cleveland since my first Honda straight out of college.

ach

Jul 7, 2015

Very friendly dealership. Jerry, our salesman, was extremely helpful. He listened to what we wanted in a car. No pressure. We are very satisfied with the experience and service we received.

Jpierce1011

Jul 7, 2015

Jerry was wonderful! We had a bit of an issue getting our tag and the dealership went above and beyond to help us until we were able to get our tag in with Hamilton County.Would recommend to anyone!

Cheyenne

Jul 7, 2015

Great people! I am a single mother and they helped me get a good and affordable car. Very helpful! Super nice. Was very happy with my experience here.

Brittney, Athens, TN

Jun 8, 2015

I had a great trade experience. Andre was wonderful to work with, he helped me get a fair trade and driving away with the exact car I was wanting. Christina in Finance was awesome too.

palmeraccord

Jun 7, 2015

needed a new car with a great price, my father inlaw AND mother inlaw both bought a new car with terry cavett as their dealer and strongly recommended him. So I knew who to ask for when I went and I got want I wanted plus great service!

kdouglas

May 29, 2015

Honda of ClevelandMay 18, 2015It was time for my grandson to make his first automobile purchase. He had decided on a Honda Fit. I had heard that Honda of Cleveland was a reputable dealer with good pricing. Which of course are everyones concern, reputation and pricing. We had made an appointment to meet Fred Stewart between 10 and eleven on Friday, May 8th. During our phone conversation we informed Fred that we would be interested in a Honda Fit. He let us know he had a good selection of models and colors. We arrived around 10:45AM and Fred met us at the door. We were offered refreshment but of course my grandsons main interest was the car of his dreams. Fred moved us out to the large inventory of Fits and I stepped back to let my grandson experience the professionalism of Mr. Stewart. Fred was so well versed in the three models and their options, and took the time to explain each as well as had the keys to allow my grandson to observe the differences and sit behind the wheel of each. Fred started both the LX and EX and let Shane experience the drivers seat of each, observing the instrument panels and controls. Shane quickly zeroed in on a silver EX. Fred moved the silver EX out so we could go for a test drive after the proper paperwork was captured Fred took his position in the back seat behind the driver. He allowed me to have the front passenger seat. Fred was so patient and calm, as we entered the highway. Before leaving he explained how to adjust the rearview mirror, seat, headrest, and the steering wheel. He explained what Shane should be seeing on the instrument panel and how to adjust the automatic shift and we were on our way. Fred explained the CVT and how it performed and explained how to gear down or drive with the paddles. The driving test was successful and we returned to the dealership.Now is the time to determine the financial damage. Fred asked us if we had brought a trade, we responded positively. He took our keys and the Honda of Cleveland dealership worked their magic and we met the financial goals we had set for Shane. The financial representative was cordial, friendly, respectful, and explained every detail of the loan.I want the management of Honda of Cleveland to know what a wonderful experience we had. Fred is an outstanding salesman and an asset to your company. He even after the sale helped Shane program his hands free phone system. Fred is extremely knowledgeable of the products he sells and it really shows, and he cares about his customer. If ever I need a Honda product again, I will be back to see Fred and Honda of Cleveland.Doug Lentz & Shane Levan

Revchris

May 27, 2015

Car buying can stress you out, but not at Honda of Cleveland. We reached a great price quickly and the whole process went smoothly. Everyone that helped me exhibited a great deal of professionalism. Would definitely recommend this dealership if you are looking for a great deal on a Honda or a used vehicle. They truly know what they are doing. Also, did I mention that I got a great price...

Sonne

May 26, 2015

My experience was nothing but positive. Thanks for making it all easy and pleasant and walking me through the entire process without blinders on. I will recommend Andre to anyone interested in purchasing their vehicle from Honda.

Lcovill24

May 25, 2015

Robert Lawson is by far the best salesperson! This is our third car purchased from him. I wouldn't buy from anyone else! He is so genuine and kind hearted all around a great guy. The dealership is also super friendly! They treat you like family!

greenwood

May 22, 2015

John Davis was delightful to work with. He made the experience relaxing and enjoyable, as it should be when making an important personal decision, like a car purchase. Every question was answered clearly and never once did I feel pressured to make a decision one way or another. I have zero hesitation in recommending John Davis, Corey Choate, and Honda of Cleveland to anyone. Thank you!!!

Ed

May 20, 2015

Great car, great price, generous trade in, courteous and professional salesman, finance manager and general manager. Everyone I had contact with went out of their way to be helpful!

Beam,Jim123

May 17, 2015

Andre was perfect; friendly, not pushy, efficient, and was able to answer all my questions. I will be referring my friends to this dealership.

G&T

May 9, 2015

These guys made this the easiest most pleasant car buying experience I have ever had, really. Jessica made the deal over the phone and by email. Mr Lawson handled our deal at the dealership without a hitch. Finally, we enjoyed talking to Kristina so much that we almost earned a free car ;-)We will be recommending Honda of Cleveland to anyone in the market for a car. And certainly will be calling them again when we need another.

verlin3366

May 3, 2015

A person claiming to be a Manager/CO-Owner ( Jeremy Holsomback) of the Dealership was the Deal Killer for us, he was very cocky and bragged alot on himself vs trying to help us get a deal we both could be happy with! the salesman ( Keith McClain ) was very nice and went out of his way to make us feel welcome to the dealership. The Honda Dealer in Chattanooga TN was by far a better place for us to buy a car and we did.

Carol Walker

May 2, 2015

Thank you to Robert Lawson for getting me in this New Honda Si 1000 KUDOS I will tell customers to come to Honda of Cleveland

Barbiedolljo

Apr 30, 2015

I was looking for a car that fit my size and fit my needs. Andre Dolberry was right on top of what I was looking for. He was pleasant and helpful and gave us the time we needed to test drive, think, ask questions and help calm my fears. I have so

cynthia

Apr 26, 2015

On the purchase of my new CR-V I had the pleasure of working with Justin. He was a delight to work with and treated me with honesty and respect. I made mention of never seeing owners or managers at my local lot and shortly thereafter I got to me with Corey the manager and owner and he was as nice as can be. Everyone there was super nice but Justin and Corey were extra wonderful. This will probably be my last car purchase but I'll definitely recommend Honda of Cleveland to my friends.

USAF

Apr 14, 2015

Here is the difference, most dealers try so hard to get the sell (thats their job) they great you with Let me show you this, You need this or What payment you looking for? When I talked to Chris Petty, he said How can I help you? and What can I do for you? You see the difference? Chris started out putting you first. The whole dealership is that way!Truth is, there are as many car dealers as fast food places, selling every make, model, color and year with options I didn't even know existed. The folks at Honda of Cleveland know that and you feel it the moment you arrive at the lot. The whole business seems to be based on trust, no pressure, and customer service. In fact, we looked over some Civics, found one we liked, drove it, told Chris and he did the rest. I got a cup of coffee propped my feet up and relaxed while Chris and others would occasionally walk by to fill me in on the status. I would just smile and get back to watching the game on TV. I felt like a rock star or something. I was somebody! To top off everything else I walked back to re-fill my coffee cup and there was a lady in the service department, getting the same Rock Star treatment. I just smiled and went back to relaxing.

teresa

Apr 10, 2015

My experience in buying my new accord at Honda of Cleveland was organized and Doug went above and beyond to guarantee a smooth transition .. T

TRIPLEL

Apr 6, 2015

Don't buy a used car from them! They say they inspect every used car before they sell. Well they don't I bought a 2003 passat from them on 4/4/15 Drove 6 hour's to get it and had to work that night so was in a hurry to get back on the road so i Inspected it the next day Half the light bulb's were blown Serpentine belt was dry cracked bad and the tire's looked okay but driving at 55mph the whole car shooked and went to get new tire's and the wheel lock key is missing and on top of that I wouldn't let that detail department clean my boxer's xxxx quick job they did... BUYER'S BEWARE OF THIS BUNCH

Satisfied Customer

Apr 3, 2015

After a weekend of dealing with your prototypical used car salesmen at several Honda dealers around Atlanta, I expanded my search radius to 75 miles and this dealer popped up with fantastic list prices for their vehicles. I decided to make the 2 hour trip to check it out, and boy was that the best decision I made. It was a pleasant surprise to finally deal with a salesman who treats you with respect, shares your same values of honesty/integrity, and doesn't double talk. The dealers around Atlanta really need to do some benchmarking at this place. Customers don't like being lied to and want to be treated with respect. All in all it was a great experience here. Definitely worth the two hour drive from Atlanta. My only knock on this place is to be careful with the add-on's they try to get you to buy. They will default several add-on's to your deal, and you have to specifically tell them "no" I don't want that. Don't be afraid to ask questions. I think all dealers do this, but I figure this is where they make their profit since the MVP pricing on the actual vehicle is so low. In this case it was $5200 below MSRP on the Honda Oddysey.

SoddyWalt

Mar 23, 2015

I just purchased a new Honda Civic from Honda of Cleveland. My buying experience was top notch. My sales representative, Doug Bodenhamer, was helpful and well informed. The buying process was quick and easy for me to follow (no fast talk). The car is nice too.

Scott

Mar 4, 2015

After finding this dealership using True-Car Pricing, we went to the dealer's own website where they have "MVP" pricing on their new cars. We were shopping for a new Civic EX. Unlike most dealer's websites, the MVP price INCLUDES everything but tags and taxes (yes, even the doc fee is included). The MVP price was over $2,000 less than the True-Car price and $3,000 less than any other Cars.com offers or other Honda Dealerships "best deal" offers. We agreed to buy the car over the phone, drove the 100 miles to their dealership and there were no surprises or hidden fees. The price was just what they said. Only negative was the finance person really tried to push the extended warranty (no means no....don't keep trying to sell it). Sales person was very friendly and helpfull but could have been more efficient in showing how to use all the technology. Honest people, caring staff and unbeatable pricing (using their internet MVP pricing) makes this a Five Star Dealership!

RhinoRick

Mar 3, 2015

The dealership wouldn't sell me the car for the price shown on their website. They quoted me the price, from their site, including fees. Then later today, they give me a price that was like $600 higher,,,, and wouldn't honor the price that I was quoted only a few hours ago. Disappointing!

Keisha

Jan 12, 2015

I just purchased my 2015 Honda Accord Sport at Honda of Cleveland and the staff was so polite and helpful. They made my experience so easy and painless, it was by far the best purchase I've ever made! One of the staff members offered to come out and show me how to use all the new devises that was unfamiliar to me and he even connected my phone to the Bluetooth device. Thank you Honda of Cleveland for making my day!!!

Happy customer

Jan 5, 2015

My approach in dealing with auto dealerships is I am going into battle to protect my interest and negotiate a fair price. I went to Honda of Cleveland and had the exact opposite experience. I was going to by a used car that would fit in my budget. After LISTENING, we showed me several options. One of the options was a new Honda Civic 2014. With the incredible pricing, much better than the other Honda dealership, and low interest rate I was able to have a new car and within my budget and with the better pay out due to the interest difference. It is the first time my needs and interest were met WITHOUT going to battle to buy a car.

Happy Customer

Dec 30, 2014

My approach in dealing with auto dealerships is I am going into battle to protect my interest and negotiate a fair price. I went to Honda of Cleveland and had the exact opposite experience. I was going to by a used car that would fit in my budget. After LISTENING, we showed me several options. One of the options was a new Honda Civic 2014. With the incredible pricing, much better than the other Honda dealership, and low interest rate I was able to have a new car and within my budget and with the better pay out due to the interest difference. It is the first time my needs and interest were met WITHOUT going to battle to buy a car.

DanAlcock

Dec 20, 2014

Great Dealership! We made a deal over the phone on a Monday morning. I went after work to sigh the paperwork and it was exactly as we discussed. They three Accords that were the trim with the exact options I wanted. I took me long to pick which color I wanted than it did for us to finalize the deal. I have been back twice for service. Both times they were faster and less expensive than expected. So far they have proven to be honest and fair.

greggaby82

Sep 2, 2014

Purchased a used car at $19,000 only to find out within 2 days that it needed a $5,000 transmission job they do not stand behind what they sell will never purchase or recommend these shady people to anyone

Arnold

Jul 1, 2014

We agreed on a price and pick up date. Received a call back from sales person and I was ready to proceed. An hour later received a call from sales manager stating they will not accommodate. In the mean time I was contacted by another dealer and I told them I had already found a vehicle. When I told the sales manager what I told the other dealer. He told me they should be happy that I was going to call them back, Would not work with this dealer ever.

Pltdvm

May 23, 2014

We checked with every Honda dealer within 40 miles of our home, it was an absolute no brainer to buy our new Odessey EX-L here. Jerry was fantastic, gave us the best price, then worked with us to add the accessories my wife wanted without trying to up-sell us on anything. He was direct and honest, told us where he could negotiate and where he couldn't. They beat the best price we were offered elsewhere and the lifetimes power train warranty offered here is great! As long as we get 2 oil changes and a tire rotation every year here they will replace anything with the engine. Since we plan on keeping this van for a long time this was the kicker for us. Just a fantastic experience all around. Will definitely come back for our next car, but since we have Hondas it may be a while before we need anything new.

Plt

May 23, 2014

Wonderful job buy the entire group, especially Jerry Anderson. Went several places and they beat every offer on our new Odessey. Fixed us up with the accessories my wife wanted without trying to up sell us. Got the sale done quickly and without a lot of fuss, heating everyone else in the area on price and when you add in the lifetime power train warranty it's a clear choice. Will shop there for our next car but since we drive Hondas it will be a long time before we need to buy another.

Gabby37421

May 3, 2014

This experience was very awesome! We had been shopping for a certified Pilot for weeks and weeks. I went to economy Honda today and they blew me off. Jerry was by far the nicest, most considerate salesperson I'd ever met. EVER! He wasn't pushy at all like some of them are.We stayed late but got the deal done. He even got my 2 girls snacks to tide them over. I would highly recommend if u are looking for a deal and a pressure free experience, call Jerry Anderson at Honda of Cleveland.

davLTu123

May 1, 2014

Honda Of Cleveland is not the biggest dealership around, but they have people willing to go the extra mile to make sure your satisfied.....Doug Scott (sales rep) started the deal and when I came to purchase, he had a day off.....So Corey the GM put Doug Bodenhamer (sales rep) to helping me and my wife to seal the deal......Both (sales reps) were very helpful......I would send anyone I know to Honda of Cleveland......We bought a 2014 Honda Accord Sport, it was awesome drive home (nice ride)....Basque Red Pearl II & black interior, looks just right sitting in my driveway!!!!! Hats off to the crew at Honda of Cleveland!!!! Give Honda of Cleveland a call they will take care of you!!!!!Thanks to, Corey (General Manager), Doug Scott & Doug Bodenhamer (Sales Representatives)David T.....Tunnel Hill, Ga

Anthony

Apr 27, 2014

I would highly recommend if you are looking for the best deal to see Faith Brookshire BDC Account Manager Cleveland at Honda.

megieloo

Apr 25, 2014

Bought car in 02-2014. And has been in shop every since.. With a different problem everytime which is 5x total.. Asked to have it exchanged and was told next but now everyday I call its be patient be patient well I'm done being patient I want the car I'm paying for the techs don't know.whats wrong with it so that tells u that it needs to be exchanged.. I'm getting the run around and never thought I would be going threw this with a.brand new Honda civc with 32 miles on it. So very very disappointed.. And don't feel like I'm being treated fairly . I'm paying a payment for.something I'm not driving but they told me they can't do any refunds on payment cause they gave me a lender car but.i want my car or the same one but different then the one I'm paying for that's a lemon.. Gosh I wish they would help me.. But I have no clue what's taking sooo long to realize its a piece

manueld23

Apr 25, 2014

Buying a car can be an extremely stressful experience. Your not sure what exactly to do or what to ask. Everyone that was in the building was warm and inviting. We actually were recommended to Honda of Cleveland by my wife's mother. She had such a wonderful experience with three previous cars being purchased from there it seemed the obvious choice. We met with a Mr. Jerry Anderson that was a very knowledgeable, approachable, and understanding salesman. He listened to our previous loan situation and explained the pros and cons to purchasing either a new or used car. After showing us to the 2014 Honda Civic and letting us test drive it we were in love and were set on getting it. My wife and I are a young couple with decent credit and used car to trade and were looking to get out of a previous loan with a high interest. The people at Honda worked with us as if we were there own family to be able to get us an affordable payment and drive out of the lot that day. I cant express enough the gratitude that we have for them there and if anyone was to ask Honda of Cleveland is the only place to go. Thank you guys for what you have done for us and may blessings continue to be bestowed upon you. Friendly, wonderful, amazing and the list goes on and on.

RetiredCoastyTN

Apr 23, 2014

Recently went through USAA's Car Buying Service and Honda of Cleveland was one of the dealers I selected to begin negotiating on a 2014 Honda Accord Hybrid. I had received an "out the door" price on the same year/make/model from Airport Honda(Knoxville) and gave Honda of Cleveland an opportunity to "match" the price. It has been well over a week and have not received a reply from Honda-Cleveland. I understand if a dealership can not match another's price exactly but even a polite decline of an offer should be extended in my opinion. The Accord Hybrids are still in the dealerships inventory as of today(4/23/14) so I am unsure why we are negotiating. Overall, not very impressed with the customer service or the buying process at this time.

Mehul Patel

Apr 22, 2014

Our purchase was facilitated in a very professional manner by the sales manager Jeremy via phone before our visit. We had been shopping for a 2014 odyssey for quite some time trying to find the very very best deal. When we arrived we were greeted by Jerry and taken care of in a way that we've not seen since leaving India. Even though we changed our minds on color, Jerry still went above and beyond to meet our needs with this purchase. Normally car shopping is a tiring process, this time it wasn't. We would highly recommend if you are looking for the best deal to see Jerry in Cleveland at Honda.

AshleyTN

Apr 15, 2014

Great dealership. If your looking for a great deal on a car go see Robert Lawson.

K. Bell

Mar 11, 2014

I recently turned in my 2nd Honda Civic lease for a 3rd lease at Honda of Cleveland and experienced the best customer service ever during my relationship with Honda. This is my first experience with Honda of Cleveland and I was very impressed with the professionalism from my sales consultant, Mr. Robert Lawson and the way he explained my lease in a way that I could understand. Mr. Lawson and the other sales consultants in addition to the individual in the finance area made me feel like family. I am so glad a friend of mine referred me to Honda of Cleveland!!

rick4cars

Feb 28, 2014

My wife and I purchased a 2014 Honda CRV EX-L with Navigation. I have bought many cars in my lifetime and I have never experienced a more welcoming experience in my car buying days. Cory Choate General Manager, was personally involved in every step of the process and our Salesperson Rodney Bethune provided great customer service. We dealt with Denise over the phone to get the Finance set up before we arrived and Kristina handled our paperwork once we were there. Everyone's level of customer service and willingness to do what ever is needed to make it a great experience was at the WOW level! We came to Honda of Cleveland to buy our car because we knew Corey the GM, and we knew that he would have a first class Team in place to help us. We were right! First class on every level in every department. This is where you want to buy your next Honda!

Julia Brooks

Feb 20, 2014

Thank you Honda of Cleveland. After shopping around the area for a vehicle, I grew tired of high pressure care sales representatives that made me feel guilty after pulling off their lot. Robert at Honda of Cleveland was absolutely pressure free and extremely knowledgable. He helped us find the perfect vehicle that fit our budget. Honda of Cleveland's service department is also top notch. There were 3 smiling representatives that greeted me when I arrived and again when I returned. If you're looking for a great experience with a dealer, Honda of Cleveland will exceed your expectations.

Rev. Sam R. Taylor

Feb 20, 2014

If not the best, this is one of the best experiences I have had. All the personnel were very friendly and helpful. Our sales person, Terry Cavett, was very helpful and explained very clearly how all the controls on the car were used. I can highly recommend both Terry and Honda of Cleveland to you. The personnel are as good as the cars they sell. I was highly impressed, having visited several dealerships in the last week where some of them acted as if they were bored with my questions.

Kayla Gash

Feb 15, 2014

Today Feb. 15 was my first experience with a dealership, and seeing how everything works rather than a home owner type thing. Terry Cavett was the first to approach my mother and I. I'm very glad he did. He brought each car we looked at up to us, and was very polite about everything. When it came down to buying a car he was very understanding on what me and my mom were looking for in our price range. Needless to say I am walking out with a new car at an excellent price. He is definitely someone I recommend for others that are looking for great cars and a good price. Thanks to Terry, and Honda.

MichaelTurner6

Feb 4, 2014

I just bought a 2013 Honda Fit from Honda of Cleveland, and my wife and I had a very positive experience with them. Everyone, especially our Sales Rep, Amos Trotter, was very friendly and helpful, and at no time did we feel hurried or pushed into making a purchasing decision. Also, the price was well below the average for this area. I highly recommend them.

h311

Jan 19, 2014

PERFECT!!! Did deal over the phone and flew in to drive back to OH. No wait at the airport, driver was waiting for me. Car was serviced ready with a full tank of gas, I was on the road in 45 min. Call Rodney Bethune he made it easy.

Adperry

Oct 17, 2013

Excellent experience. They bent over backwards to help me. There was no pressure in the shopping just a sincere desire to meet my needs. I will come back for my wife's car next year.

DakotaBowman

Jul 26, 2013

I was fortunate enough to be with my fiance while she was buying her brand-new 2012 Civic EX-L with Navigation, going with Honda of Cleveland was excellent! The entire staff knew their knowledge about their products. Every single question of ours was answered to the best of their ability. Their financial advisors explained every detail on the paperwork without flaw. The financing was really easy. I actually look forward to going to get the oil changed and the tires rotated. Thank you, Honda of Cleveland, you ALWAYS have our business.

rchristoffel

Apr 8, 2013

I did go in and visit Cleveland Honda location on saturday afternoon. I called Sharon at 4PM and David the manager said she had already left for the day. I told David I spoke to you and you left my info with Sharon, he asked me for my name and he said he found my info to go ahead and come in. One of your sales guys meet us in the parking lot and told us where to park the vehicles for inspection. After the inspection the sales guy showed me written on a scrap piece of paper the offer, $16K for the CRV then $7k for the GMC van. I told him I what I was offered at Economy Honda on friday which was $16k for the CRV and $9k for the GMC. Then he spoke to David and came back and Matched Economy's offer. David said to me he was happy to match Economy's offer to get our business. We agreed to the purchase and were sent to your finance guy Steve. We completed all of the finance paper work then Steve showed me the Invoice which reflected a purchase price over $41K. He called the sales guy Rick into his office and I explained to him that the price you quoted me was $36840.00 and that David said he found my info so I thought the price should be in there. The sales guy never spoke to me about the sales price when the were offering on the trades so I was thinking they knew the price that you and I spoke about on Friday Morning. I told them what Economys price was which I showed them on the internet from my phone. Steve and the sales guy left the office then made some phone calls. It then became somewhat chaotic. I was told you never left them any price info, then I was told they could sell the car for the price im telling them you quoted me but not with trades, and I was told maybe you didnt know I was trading in two vehicles and so on thats to name a few of the possible reasons for the problem. I am still a bit confused about what happened and I understand it was closing time and some people had gone home but my family and I were there for over two hours then kicked to the curb at least thats how we felt. I didnt realize Cleveland Honda closed at 6 because the internet said you close at 7:30. They put the tag back on my car and said when I realize the deal economy was offering does not work out I could always come back. Brandon gave me a price of $36840.00 I was to go in and get the vehicles appraised which I did that and David and the sales guy Rick offered me $25000.00 for my trades what went wrong?

TommyKelly

Mar 23, 2013

The deal was straight up and fast. Robert Lawson gives you bottom dollar so you don' have to haggle. They give you top dollar for your trade. This is our third new Honda and every time has been great. The service department is also very good with the aftercare. They take care of their customers.

abby.maurer.7

Aug 31, 2012

The minute we walked in the door everyone was super friendly. We went there to test drive a specific car we saw online. They let us test drive it on our own which was a big plus and Paul had all of the information on the car when we returned. He was super nice, it was like talking to a family member!! We have been to so many car lots and met so many car sales people that were not nearly as helpful. We are so pleased we are going to return this spring to purchase another car from him!!!!! GIVE THIS MAN AS MUCH CREDIT AS POSSIBLE. HE DESERVES A REWARD!!!! BONUS!!!! SOMETHING!!

khphillips23

Jun 7, 2012

Integrity, price and prompt and friendly service from the GM on down. Worth the short drive to Cleveland from Chattanooga....completely satisfied with my experience.

rachel&bradley

Jun 6, 2012

Honda of Cleveland made my car purchase as friendly and easy as possible. I could not have asked for a more professional staff from Ashley and Sharon in internet sale to Terry in sales to Bob in finance even to David the General Manager. Ashley and Sharon were very friendly and knowledgeable. If they did not know the answer, they would not lie or guess. They would find the answer and call me back. I walked into the dealership expected the same pushy experience I had just been through with the competitor of Honda of Cleveland. My wife and I had been tossed through the typical Shark "Cheesy" sales guy and finance routine earlier in the day at the "other Honda place". That is not the case at all with Honda of Cleveland. We walked into the friendly comfortable environment of Honda of Cleveland. We Met with Terry our Sales Advisor. He led us in the right direction but let us make our own decisions on our purchase. David and Bob took care of the finance. I let them know what their competitor had said and why we left. They offered a fair deal right away and did not ever pressure us. We decided we were making the right choice. The contract portion was very user friendly and Bob took his time to really explain the details. What a Great Team!!!!!!!!!!! We will purchase from Honda of Cleveland in our upcoming purchases as well. I would recommend Honda of Cleveland to anyone. They are better than the superstore. They are priced very competitive with a Lifetime Powertrain Warranty. Yep you heard it right. Nowhere offers deals like this. DO not purchase before giving Honda of Cleveland a call. Thank you Honda of Cleveland for all you have done for my family.

jandersonlj

Jun 2, 2012

The sales staff was not pushy but very helpful and friendly. The price of the car was reasonable. I would recommend this dealership to anyone hunting a car.

Dkelehear

May 28, 2012

Paul was very knowledgeable about the car and was very patient with my questions. He was friendly ;and helpful and was not pushy. He explained all the features on the car and showed me both the LX and EX and compared the features of each.I would highly recommend Paul as a capable salesman for anyone looking for a Honda product!

tasosamg

May 22, 2012

This is a great dealership and very well runs. The people are very friendly. Reaching a fair price was very straightforward and quick. This is the third vehicle we have purchased from this dealership and we have been very pleased. Their service department is outstanding as well.

Tomfromchattanooga

May 17, 2012

I reccommend Honda of Cleveland because they are the only car dealership I reccommend to anyone. They are honest and have always treated me great since I bought my Element in January of 2006. They have earned my trust. George Perkins gave me a good price on the car without any haggling or the phoney nonsense other dealers put you through. When I first got the vehicle, I compared prices and saw that Honda of Cleveland's service prices were competitive. So, I have let them do all servicing of my car. The work has always been first class and I have the peace of mind of having it done by real Honda experts. David Hickman, the General Manager, shows by his actions that he really does care about every customer being treated well and provides the leadership needed to keep the company great. Matthew who sets up the service appointments is very experienced, helpful, and seems to know the answer to all my service questions. He is very helpful and a pleasure to deal with. The service department does great work quickly and has never tried to take advantage of me. I tell people they are honest and treat every customer like their most important customer.

charleswtanner

May 15, 2012

I have bought several vehicles from Jim Forgey across the years. He is extremely easy to work with, very knowledgeble about the cars he sells, and is very honest and straightforward in his dealings with the customer. All of the folks that I've interacted with at Honda of Cleveland were very friendly, professional, and a pleasure to work with.

PastorChuck57

May 10, 2012

Outstanding service with NO pressure. David & Rodney went the extra mile to make sure I was completely satisfied. THANK YOU to everyone who helped to make this experience wonderful!

Carla Bass

May 8, 2012

In 2006, I bought my Honda Pilot from this dealership. Over the last 6 years, I have had all my service work done there as needed. The service I get at this dealership is nothing short of fantastic! Over the years, I have dealt with Matt Kress in the service department. As a single lady on a tight budget Matt has always given me good advice about the services needed on my Pilot. He has never, not one time tried to have me do any additional work on the car other than just what is needed at the time. When I reached the 80,000 mile mark, I needed several things replaced on my car which was going to be quite expensive. Matt told me the 3 major issues that needed to addressed and what order I should have the work done! That way, I could address each item one at a time as I could afford it. Once, I was on a weekend trip to Atlanta and about half way there, my check engine light came on. So instead of freaking out, I called Matt and he asked me a series of questions about what was going on and advised me that I could continue on my trip and bring the Pilot in after I got back to town. It turned out to be something that was easily fixed. My Pilot now has over 120,000 miles. Last weekend I was headed out of town on a trip and stopped at a gas station to fill up in Harrison near my home. I got back in the car and turned the key and nothing happened. Freaked out a little and called Matt, as usual. He said he would send someone from the dealership over to check out my car ( remember, the dealership is in Cleveland). Well, that someone was none other than the Service Manager, David Winters. David jumped my car off and followed me back to the dealership. The 2 kind gentlemen had my car fixed within 30 minutes and I was back on the road out of town. I tell everybody I know about the fantastic service I get at Honda of Cleveland. So high 5 to Matt for all of his patience in answering all my questions and for being a great service advisor. And many thanks to David for coming to my rescue the other day!

acenter

May 3, 2012

Great Dealership. Purchased all 3 of the Hondas I have had from them! Service department was well trained and the cost of service was very resonable. Best dealership and sales people I have ever delt with!

Debbie Baldwin

May 1, 2012

We have bought 3 cars from Honda of Cleveland, 2 new ones and 1 used. We have been using Honda of Cleveland for almost 10 years for all our service needs. We have been pleased on each occasion. David Hickman, the general manager, takes our vehicles to the dealership for service, leaving us with a loaner car. Not only is this a great convenience to us, it gives us opportunity to try out other Honda models. David Hickman has always been so courteous and helpful with all of our car needs.As a result of our experience with Honda of Cleveland and with Mr. Hickman especially, our grown children (4) have all bought either new or used vehicles from there. We would highly recommend Honda of Cleveland. Everyone from David Hickman to floor salesmen to mechanics have very professional and helpful.

gcraven

Apr 30, 2012

David Hickman and the crew at Honda of Cleveland have always treated us right. We bought my wife's Honda Accord there and from the first time we walked into the dealership we were treated great. It's the only place I would buy a car.

corvincrew

Apr 30, 2012

Honda of Cleveland has always provided us with an outstanding experience. We bought our first new car there 8 years ago. They made the entire process so easy; no pressure tactics were used. We have since returned to Honda of Cleveland several times for the maintenance of our vehicle. The service technicians who work on our vehicle are always very knowledgable and easy to talk to. We never feel pressured into making repairs that we really don't want or need. Not only that, but our vehicle always comes back to us in pristine condition - washed and vacuumed thoroughly! They know how to take care of their customers! The next time we are in the market for a new or used vehicle, Honda of Cleveland will definitely be our first stop!

MarshallM5

Apr 29, 2012

I've been doing business with Honda of Cleveland for over 20 years and recently drove 160 miles from my home in Brentwood Tennessee to take delivery of my wife's new 2012 CRV. This dealership has a long history of receiving Top Service Ratings from Honda and one visit you will walk out understanding why. You get greeted courteously at the door where you feel welcome from the first moment you enter the dealership. You don't go through alot of drama with pricing, etc. and the overall buying experience is amazing. Honda of Cleveland is just one of many dealerships operated by a family who has a rich heritage in running new automotive dealerships. Customer service is of the highest regard and the staff knows that you have a choice in who you choose to buy from and appreciate that you choose to do business with them.5 stars for sure!Marshall Martin

James Braden

Apr 20, 2012

My daughter was driving a 2002 VW Jetta that was costing me thousands of dollars to keep running. She was attending college 400 mi away and I was concerned about keeping her on the road and keeping her safe. Unfortunately we had not owned the car long and we were a bit upside down on the loan.We live in NW Georgia but had heard from a family member that it was worth the drive to Honda of Cleveland, TN. We are so glad that we did! We were greeted as soon as we got out of our car by Terry. (sorry can't remember his last name)Terry wasn't like most car salesmen, he was very professional and wasn't pushy at all. We told him we were looking for a Civic and the options we were looking for. He gave us several options, tossed us the keys for the test drive. My daughter made her choice and we were off to the office to make the deal. I knew going in that we were going to have a bit of a problem with financing due to the amount we owed on the Jetta. Even though we had great credit owing more than our trade in was worth was going to make it an ordeal. Enter David Hickman...he and his finance department worked relentelessly to help get us a loan at the price our daughter could comfortably afford...long story short...she is driving her new Honda Civic that she absolutely LOVES and I love not having to worry about her breaking down on the side of I-75 in downtown Atlanta!!! We were so impressed with our experience, I went back to buy my younger daughter a used vehicle from them. Two cars and we couldn't be happier!!!We can't thank those involved enough! Thank you Honda of Cleveland!!!

Car buyer

Apr 20, 2012

Sold a great car at a very fair price. Feel 100% satisfied.

kciprian

Apr 15, 2012

The staff at Honda of Cleveland is very friendly and they know their product. I found the buying experience to be pressure-free and I would recommend Honda of Cleveland to ANYONE looking for a new or used Honda right now!! KCiprian

mcbarker11

Mar 31, 2012

My husband and I had a unique situation. We were wanting to trade in our vehicle that had hail damage and because the damage was 5100 our insurance wouldn't make a check out to us. they could only make it out to the leinholder or a body shop. We found a car we really liked and it looked like we weren't going to be able to get it. After a lot of work on their end all of the people we spoke with at this dealership found a way to make it happen! My husband really enjoyed talking to Brandon. He definitely had a lot of knowledge about Honda's and he was so friendly and personable. Would definitely recommend him if your shopping for a vehicle. He was awesome! I spoke a lot with Sharon on the phone because thats where I first saw the car. She was so friendly and after a lot of work on her end we were able to find a price that met our budget! Mike the used car manager was great! very friendly and he was the one that found the solution to our problem! Very nice man to work with! Bob the finance guy we spoke with was very patient with us. Even though the first night we were there late and then the next day had a screaming toddler. I appreciate all their hard work to make this happen for us. I would definitely recommend them!

RaeLay

Sep 30, 2011

Was very relieved that this time buying a car went so well. The people were nice and I felt like they worked fairly with me. I was pleased.

CivicLadyBlue

Aug 24, 2011

I bought my Civic from Honda of Cleveland and it was a much better experience than I have had in the past. I didnt feel like I was being pressured or being taken advantage of because I'm a young woman. Nice place!