Used Cars for Sale at Hinshaw's Honda in Auburn, WA

Shantell.E

Nov 4, 2016

My experience at Hishaws honda was excellent. Kenny McMillon was very friendly, helpful, and honest! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership would definitely recommend/refer anyone to him! He also worked with me on my trade and gave me a great deal on my car. Best experience so far at a car dealership! I'm so happy with my purchase! Thanks again Kenny! :)

ShantellE

Nov 3, 2016

My experience at Hishaws honda was excellent. Kenny McMillon was very friendly, helpful, and honest! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile.Very friendly dealership would definitely recommend/refer anyone to him! He also worked with me on my trade and gave me a great deal on my car. Best experience so far at a car dealership! I'm so happy with my purchase! Thanks again Kenny! :)

SteveG35

Nov 2, 2016

Great customer service! They got me a very good interest rate considering I just filed bankruptcy. They went above and beyond to make us happy and get us into our car. I would definitely recommend hinshaws Honda dealership to anyone I know looking to buy a new or used vehicle.

Taiki Phillips

Nov 1, 2016

I purchased a new Honda Fit for my wife and I could not be happier with the experience I had.Patrick Maloney took the time to answer all of my questions and worked with me to get the car I wanted at the price I wanted to pay.Daniel Van Wagner walked us through the financing process and was happy to answer any questions that we had.I had just an all around positive experience buying a car from Hinshaw's Honda.

TaikiP

Nov 1, 2016

I dealt with Patrick Maloney in sales, and Daniel Van Wagner for financing.Both of them treated me and my wife with patience, honesty and respect.I do not know if anyone can say they enjoy the new car buying experience, but I left feeling like I had won.I got the car I wanted to get for my wife and at a price I felt was very fair. The financing went very smoothly and I felt that I was provided all the information I needed to make the right decisions.I am very confident that I will be coming back to Hinshaw's Honda for any future car purchases I will make.

Judds

Oct 30, 2016

Zachary did his very best to make this car purchase work for us. No pressure, but definitely had customer service as his priority. He was friendly, and sincerely tried to understand our needs and price restrictions, and work with that.

JoseC

Oct 24, 2016

Visited Hinshaw's Honda this past weekend with the intent to purchase a Honda Fit for our daughter. Since the first gentleman was tied up with other clients - he had a colleague of him take care of us. Things was not going well with this other gentleman - and almost left the dealership because of this. But my wife decided to give them a chance - but this time to work with the Zach Lee who was the original staff that I had spoken. Zach did it with a calm, helpful patience approach. He explained things well, did an excellent job helping me get the car we wanted for the right fair price. Above and beyond customer service - this also goes to the Finance folks that made the signing process very smooth and pain-free. So thank you, Zach!

JB

Oct 21, 2016

It was a pleasure working with Patrick Maloney. I already knew what I was looking for when I entered the dealership. I had a trade in vehicle and Patrick went right to work getting me the best price for my trade in then moved on to my new purchase. He found me the exact CR-V that I wanted and then worked on getting me the price I was willing to settle on. I would recommend Patrick as a very knowledgeable and professional individual for anyone to work with.Thanks to Patrick, I had an easy time with my purchase. I also want to commend John, in financing. Also excellent to work with. Walked me through the mound of paperwork and made everything easy to understand. Great job John.

AndyJ

Oct 18, 2016

The service employees all are very friendly and provide outstanding customer service. They all are very professional and knowledgeable. I am there regular customer from last 8 years. I would recommend visiting this location once and have a wonderful experience.

Al Czervik

Oct 17, 2016

Still the best service department around. Even when I come in for basic oil changes, someone is always at the door to greet me and get me in and out as quick as possible, as well as give me the best quality service.

Axel13

Oct 15, 2016

Awesome Experience I was just planning to buy a new car but at first I regret it because I have two car loans already but because of Patrick Maloney he encouraged me and told me they gonna do the best thing they could do. When we got there I had a awesome deal with Zack Lee he helped me a lot on my Honda Civic 2016 at first I thought I'm not gonna able to get a new car but because of him now I have my dream car.

Todd

Oct 15, 2016

The service I received yesterday at Hinshaw's was fantastic. All the guys at the service counter are so friendly. I would definitely recommend Hinshaws to anyone looking for quality service.

JLowe

Oct 8, 2016

I have bought three new vehicles from Hinshaws, and I get all my service here. They are the best! Always very upfront about service cost, and go the extra mile to make sure everything is completed satisfactorily.

Gregory N

Oct 6, 2016

I have had some really bad experiences with dealers in the Seattle area (Magic Toyota being the absolute worst, followed closely behind by Seattle Mini) and found it absolutely refreshing to deal with Hinshaw's Honda. I purchased a used Mini Cooper S from them and found the experience thoroughly enjoyable, from first contact to driving away from the dealership with my new car. Josh Duncan was the salesman, and was incredibly easy to deal with, communicating with me via text message (as my chosen form of communication) and Devin Howell was the finance manager. Would highly recommend these guys!!

Jenny Shih

Oct 5, 2016

Everything was wonderful. Especially good sales. Got good silver color That I wanted. The driving experience was very good also. Thank you Mitch for good service.

Brittany

Oct 5, 2016

Garry Patterson was the man that helped me find my awesome new car!! He was such a big help he had all the info I needed, he was easy to work with he understood where I was coming from about what was actually financially possible. I had a great time working with him and I would definitely go back for my next car soon as I'm ready. So will my family when they need to get new cars.

Hinshaw's Honda

Oct 5, 2016

I went down to the dealership to browse and after speaking with Mitch Meler he helped me find something I was so in love with I couldn't walk away. I walked off the lot with a brand new car and amazing customer service.

Maria77

Oct 5, 2016

Got a great deal from Mitch Meler, my sales guy, on a 2013 Honda fit! He provided great service, was very knowledgeable, and helped me pick out a vehicle that fits all my needs. Definitely recommend Hinshaw Honda. Go see Mitch- he'll hook you up!

Cari Deffert

Sep 28, 2016

I am very pleased with my buying experience and everyone there was very friendly and helpful! The sales guy (Zack) was able to pull some strings and get me out of my car that I was upside-down in financially, gave me more than the blu book value for my trade-in and got me into a much better car!

Cari

Sep 28, 2016

I was not planning on purchasing the day I went in, but my sales guy (Zack) was able to pull some strings, get me out of my car that I was upside-down in financially, give me more than the blue book value for the trade-in, and get me into a much better car! Totally positive experience hands down and they got me done and on the road fairly quickly!

Kevin

Sep 14, 2016

Mitch was very keen to understand what my particular needs were and he went far and beyond to ensure they were meet.He was friendly and professional and didn't try to convince me with a sales speech. He simply made recommendations and suggestions of the various options available to me and I feel confident with my choice of the 2016 Honda Accord Sport. Thanks Mitch would definetly recommend him to anyone shopping at Hinshaw's Honda.

aidensuh

Sep 11, 2016

the title says it all, he told me he hasnt been with the compnay more than a year. Dont let that fool you, he had the good knowledge with cars. everybody who worked there was very nice and loved the environment. Zach is one of the rep who was helping me throughout the whole process and i was very satisfied even though i lost some money for trading in my year old civic. he told me since i dont drive more then 10k on my car he said why dont i lease it? so looking at every objections he over come all my questions with professionalism.He made sure i got the best value for trade in and lowest price for the car i was buying. I bought the honda civic touring model it was one of the highest demand color WHITE so they did not have any white honda civic touring. when i was leaving the dealership, Zach and couple of his managers were on the phone looking everywhere for this civic. the manager informed me that it could take upto 2 weeks and i was bummed but i was willing to wait after Zach did everything for me.he said it could take about 2 weeks but i got it the next day. At the end i was very satisfied and i will probably have to go through Zach again.

mitch

Sep 9, 2016

it was great experience and great customer service, dealing with mitch is really amazing , he is very friendly and helpful, I like my new car , and he helped me out to pick the right choice.

omar oleiwi

Sep 9, 2016

it was great experience and great costumer service, dealing with mitch, thank you so much !!, everyone friendly and nice, dealing with mitch is really amazing.

Linda B

Sep 4, 2016

After a few less than pleasant experiences at other dealerships, it was a major relief to find a dealership that had amazing customer service and played no games from the get go. Mitch Meler listened to what we wanted, took into account our situation, and provided us with the best deal we could get. He was very accommodating and easy to talk to which made this a lot easier so I highly recommend him for your car buying needs. In general, for anyone who is looking for excellent customer service, a great deal, and outstanding overall car buying experience, Hinshaw's Honda is your dealership.

Jan

Sep 4, 2016

We had an exceptional experience dealing with Patrick at Auburn Hinshaw. Would recommend any family or friend to him. Very helpful with all our questions and concerns.

Linda B

Sep 4, 2016

After a few less than pleasant experiences at other dealerships, it was a major relief to find a dealership that had amazing customer service and played no games from the get go. Mitch Meler listened to what we wanted, took into account our situation, and provided us with the best deal we could get. He was very accommodating and easy to talk to which made this a lot easier so I highly recommend him for your car buying needs. In general, for anyone who is looking for excellent customer service, a great deal, and outstanding overall car buying experience, Hinshaw's Honda is your dealership.

Bill

Aug 31, 2016

Bought my 2009 Mini Cooper at Henshaw's Honda, dealing with Kenny was a great experience, fast and reliable, I would recommend them!! thanks for the deal!! Love my Mini!!!

Jason Kane

Aug 26, 2016

I Gave Hinshaws the following rate of 5, since I got my Dreamcar....All further work will be with Hinshaws... due to the overwhelming interest, professional knowledge, Stellar attitude and "family friendly" atmosphere presented upon me since my first visit....Nam was understanding about past service due..and used No high pressure tactics to further drain my financial being..I look forward to my next visit with Nam.

Velva M

Aug 21, 2016

I appreciate being allowed to purchase two Honda autos at Hinshaw Honda.

Keith

Aug 18, 2016

I have been going to Hinshaws Honda service for over 10 years! They are always very helpful, and get me back on the road quickly. I normally deal with Bob.

john

Aug 17, 2016

great customer service over all. Nam Nguyen was great, very helpful. Repair was done in time, and I also get a free car wash. Waiting area was nice and clean.

Jackie L

Aug 17, 2016

I used to go to Renton Honda before they got bought out by auto nation. Now they make me schedule out my oil change and services two weeks in advanced! I called around to other dealerships and it seems like all Honda dealers are doing this two weeks advance notice scheduling now - except for Hinshaw's Honda. They told me they still do walk ins during the weekdays, which makes easy for me and my hectic schedule. I spoke to Nam on the phone and he was able to give me quotes on the repairs needed on my car and even said he'd apply discounts and coupons.When I came in, he remembered my name and took great care of me and even gave me discounts even though I've never been there before! Excellent customer service! I'll definitely be back again for all my services!

Ed & Eilene

Aug 15, 2016

We were pleased with help we get from Joe . He doesn't treat us like the senile seniors that we are. Thanks Joe!

Jimiya

Aug 4, 2016

My wife and I bought a Honda Odyssey EX-L, July 24, from Hinshaws. It was one of the easiest car buying experiences Ive known. After walking out on several dealerships who did a play on the classic bait and switch and contacting others online, I finally contacted Hinshaws. This was after firing back and forth emails with other dealerships for several weeks. I was fortunate enough to contact Sean Donahue at Hinshaws who was attentive to what I was shopping for. After weeks negotiating with other dealerships, I began and concluded a deal for an Odyssey with Sean in a day.I respect the fact a salesman and a dealership are in business to make money. Whats important to me is that they respect it is MY dollar. Sean Donahue in this regards was the perfect choice in he respected what I wanted. There were no pushy sales. He did make a couple of worthwhile recommendations that I would have taken if the Odyssey was to be used often or as a daily driver. When a I turned these down in financing, I was met with a polite, OK. That was the end of it. I was in and out of finance in 10 minutes it seemed.Ive read the negative reviews. I cant give an opinion on the other salesmen or say theyre representative of the Hinshaw Dealership. However, I do recommend contacting Sean at Hinshaws. I will probably buy another Honda from Hinshaws in 2 or 3 years. Id recommend buying from Hinshaws especially if you work with Sean Donahue. Im a 60 year old, retired Boilermaker. Like Ive stated it was one of the easiest buying experiences Ive known.

Meela

Aug 2, 2016

I recently purchased a 2016 Honda CRV from Mitch Meler at Hinshaw's Honda. Mitch and the staff there made my car buying experience so pleasant and enjoyable, more than I ever expected. Mitch spoke to me and my family like we were friends, no pushy sales tactics, he spent a great deal of time going over every detail about my new car. I felt safe, secure, and supported leaving the car lot in my new car! I would highly recommend going to see Mitch for your next purchase at Hinshaw's Honda.

Meela

Aug 2, 2016

I recently purchased a 2016 Honda CRV from Mitch Meler at Hinshaw's Honda. Mitch and the staff there made my car buying experience so pleasant and enjoyable, more than I ever expected. Mitch spoke to me and my family like we were friends, no pushy sales tactics, he spent a great deal of time going over every detail about my new car. I felt safe, secure, and supported leaving the car lot in my new car! I would highly recommend going to see Mitch for your next purchase at Hinshaw's Honda.

hutchracer

Jul 18, 2016

Found a car that really liked on Craigslist. Sent a text and dealt with Kenny McMillon. Told him what my out the door price would be and he did not disappoint!! Came in with cash in hand and was out the door in less than an hour with a new car. Glad I was able to work with someone that was willing to make such a great deal on my car. I absolutely love my car and highly recommend anyone to call and deal with Kenny!!

Eric Stratton

Jul 15, 2016

Recently got my wife's car serviced and had the best customer service there. Friendly, fast, and prices were outstanding for everything we needed completed. Their mechanics were very professional, and I would recommend Hinshaw's Honda in Auburn for any of your car's needs!

Bryce

Jul 15, 2016

They're absolutely outstanding at hinshaws Honda, they always make the customer their first priority and will never let you down, I wouldn't go to any other dealership to have my cars worked on.

Mitch

Jul 14, 2016

Great service as usual, thanks to everyone in the service department. Always fast and friendly, much appreciated !!

Loyal Customer

Jul 14, 2016

I have been coming to Hinshaw Honda for over 20 years. The Service Department is the main reason I will keep coming back. Hinshaw Service Department is VERY trust worthy and ALWAYS willing help out. I would recommend you to give them a try - you will be in good hands!

jeff c

Jul 12, 2016

Found a car I liked on craigslist...turns out it was at a dealer. I was a bit skeptical, but after I texted back and forth with Patrick Maloney (who did a totally awesome job), he gave me all of the information I needed before I came in. I came in, and I was able to drive the car while they checked out my trade in. The trade in was fair, the negotiation was straightforward, and I love my new car. Overall, a great experience, and I would recommend this dealership and salesperson to anyone.

islandphoenix

Jul 11, 2016

I had the smoothest and most rewarding experience with Hinshaw's Honda with service from Pat Maloney. It is hard to find a good sales person that actually listens and cares about the customer's needs. Pat is sincere, kind, and helpful. He has impeccable customer service, and went the extra mile to get me the deal I was looking for, and in the time frame I needed to conclude it. This is the fourth car I have leased thus far, and this is truly the best experience I have ever had. You can't go wrong with Honda, and if you want to check it out, make sure you ask for Pat Maloney! Also, Dan in the Finance Department was great. Fastest paperwork completion ever, and very great customer service. Thanks guys! You Rock!

Ashley

Jul 7, 2016

It was a delight shopping at Hinshaw's Honda on July 5th. My salesman was Mitch Meler. Let me just say he made my car shopping a total enjoyment! I didn't feel pressured into buying and he understood what I wanted. Not only that, but he was highly knowledgeable and walked me through step by step on helping make my decision. I am over ally pleased with my purchased!!! I have already recommended Hinshaw's Honda to a few friends. I told them to ask for Mitch.

Amayeda

Jul 7, 2016

It was a delight shopping at Hinshaw's Honda on July 5th. My salesman was Mitch Meler. Let me just say he made my car shopping a total enjoyment! I didn't feel pressured into buying and he understood what I wanted. Not only that, but he was highly knowledgeable and walked me through step by step on helping make my decision. I am over ally pleased with my purchased!!! I have already recommended Hinshaw's Honda to a few friends. I told them to ask for Mitch.

Rupley88

Jul 6, 2016

My family and I stopped in to Hinshaws Honda on a Saturday (06/25/16) entertaining the idea of trading in our vehicle and acquiring a CPO Honda Pilot. I communicated my wants and needs to Tomari Bates and he was very keen on making sure both parties were satisfied. We negotiated the price of the Pilot first and then my trade. I felt I got an excellent deal on both and more importantly the process was respectable and fair. I never felt pressured in anyway which was key for me. That's the determining factor on whether or not I would refer my family or friends to Hinshaws. Fortunately for both Tomari and I he passed the test. I'll be sure to let everyone know to see him for a more than fair deal and non-pressured environment.

steve,honda accord sport

Jul 4, 2016

I recently leased a new Honda Accord Sport At Hinshaws Honda. My sales rep was Mitch Meler. Mitch was a pleasure to work with. Knowledgable and helpfull which made the experience excellent. I will definetly recommend Mitch and Hinshaws Honda to others looking for a car. I will be a repeat customer in the future as well. Steve Bramson

Jill

Jun 28, 2016

I had a great experience - my sales person Mitch Meler was a pleasure and fun to work with. Mitch was very helpful and new a great deal about the product I was purchasing.

TLowe

Jun 21, 2016

I went in for a tire replacement, they were friendly and got the job done quick.

rivermark23

Jun 15, 2016

Pat Maloney was a great guy to work with. he was calm, collected, and not at all pushy. He listened to my needs and connected with me on a personal level. Great job Pat!

Gmboone7

Jun 15, 2016

Great service department that gets ya in and out of there in no time at all, while fulfilling everything and going above and beyond. Also a painless buying experience as well with their awesome salesman. Ultimate professionals at this place!

Javjamcat19

Jun 12, 2016

My car shopping experience with Jeremy Rubin went great. 2007 jeep love it.He provided awesome customer service. Will recommend. Thank you from Lascano family.

Ajmayday56

Jun 4, 2016

I Took a Chance...Im in the process of rebuilding my credit..I had a loan currently owed on a car about 3600 had the loan ruffly 8months....Decided it was time to upgrade.....I Called in and Talked with Dion...Asked him about the car I was interested in...he actually put me on hold briefly, to physically go check to see if the car was available..he wasn't some lazy dude that would say and do anything just to get you down.......That impressed me!!...I decided to take a chance....When I got there ,I Met Dion and Man he was really a cool dude lol....actually promised me he could get this Mazda for me......Commended me on my choice of car....He was very respectful towards my Wife.He shared some personal background on his self which got me laughing he shared history on the dealer Hinshaws speaking highly of this place....And he delivered!!.....No money down..that was a first for me I couldn't believe it........No freaking Money down.......I said to myself what in the world.........I thought my payment was going to be through the roof it was 30 bucks higher than the previous car payment I had....that shocked me!we had discussed a much higher payment...so it shocked me in a good way ...and he got me a warranty 3 years I felt like a New man!!!!!.....Dion You the Man Bro Thanks again...if you go Hinshaws Honda in Auburn Ask for Dion .......

Sanji1928

Jun 3, 2016

I had a great experience purchasing a used vehicle. My last vehicle purchasing experience was terrible butt was the total opposite at Hindshaw. Dion was friendly, knowledgable and made things very simple. He was able to give me details about Honda CR-V I purchased and we went on a lengthy test drive to make sure I was comfortable with the vehicle. I would highly recommend this dealership especially Dion as a salesperson.

Bobbi

Jun 3, 2016

I have used Hinshaw's Honda for many years because the service there is the best! Bob Arnold is always friendly and he knows his job very well. He takes his time explaining what you need for your car and the services that you need for your car. He's very professional also. I will definitely recommend Hinshaw's Honda to my friends and fami

Brian

May 20, 2016

The team at Hinshaws Honda in Auburn provide a fast and friendly service. Very pleased with my experience and will certainly be coming there for any future service of repairs on my automobile. Would highly recommend to all Honda owners!

Billy

May 13, 2016

Service was very good and people were friendly. Facility was clean and quiet.

Amber

May 13, 2016

I bought my CRV in 2010 from Hinshaws in Auburn and have been bringing it back for all my maintenance needs. The employees are always friendly and knowledgeable. I completely trust them with my car.

Nicholette

May 11, 2016

We bought and service our 2016 Pilot at Hindsaws Honda. Both the sales and service departments have great staff. Very friendly and helpful in everything that we needed. Highly recommend both departments!

Nicholette

May 11, 2016

We bought and service our 2016 Pilot at Hindsaws Honda. Both the sales and service departments have great staff. Very friendly and helpful in everything that we needed. Highly recommend both departments!

Alexandria

May 6, 2016

Amazing sales person. No pressure. Got us into exactly what we wanted with no hassle. Mitch went to bat for us and for finance to drop the price 2 grand. Would definitely recommend talking with Mitch the next time you are at the auburn dealership.

Cami

May 2, 2016

Everyone at Hinshaw's Honda was wonderful especially Kenny McMillon. Very friendly, honest and professional. I'll definately tell all my family and friends to buy cars here. Thank you for the great experience

Alyssa M

Apr 27, 2016

after bringing my car to multiple shops and having them all attempt to fix my issue of a check engine light and flashing D light with all failed attempts, I finally brought my car to Hinshaw's Honda and they found my problem within 30 minutes and was able to fix my car an hour afterwards. It wasn't the cheapest of repairs but combined with all the misdiagnostics from other shops and their repairs I should have came here the first time. Not only did my service adviser Nam keep me up to date and explain everything for me to understand, he showed me the failed part and gave me options to have my car insurance cover the repairs! He's awesome! Dealerships aren't always more expensive than small shops and because Nam saved me money, I'll definitely be back for other services and repairs - done the right time the first time.

Jim

Apr 24, 2016

Great place to buy a car. San Saelee was very nice and did a good job. Staff was very good.

Shannon F.

Apr 18, 2016

I purchased a 2012 CR-V over the weekend and San Saelee made the process as stress-free as possible. San has excellent customer service and I never felt pressured or taken advantage of. I will definitely be recommending San and Hinshaw's to my friends and family in the market for a new car.

Mibeth

Apr 9, 2016

My entire family have purchased cars from Hinshaw Honda and we have all had amazing experience. Just yesterday I purchased the 2016 Honda Civic with the help of an amazing, extraordinary sales rep JOE RUBIN. I went in with very high expectations. Joe went above and beyond to meet my needs and I ended up leaving with exactly what I wanted. Thank you Joe for all your hard work. I had a great buying experience and customer service is fantastic. Will definitely recommend this dealer to a friend or family. :)

Gail Hamlin

Apr 6, 2016

The salesperson that I worked with was Charles Fellows. I came in to lease a new Honda. He was very knowledgeable about the Honda CRV and was very quick with the paperwork. He is very friendly and welcoming. He answered all my questions.

Johnson

Apr 6, 2016

Hinshaws Honda is an amazing dealership. My family has bought two cars here and has had every oil change and service completed at the dealership. They are quick and do a great job. The customer service is fantastic and they never try to charge you more than necessary for a service. They also always offer coupons and wash the cars for free after a service or oil change. Being able to get a loaner car during a large service makes it so convenient! My car is still running great even after 15 years and over 200,000 miles.

t.i.

Apr 5, 2016

Thanks To Charles and the rest of the supporting cast at Hinshaw Honda my family and I were able to get he right car at the right time although we didn't think we would be able to. Great job guys you all are good at what you do.

Momcar23

Apr 5, 2016

I had a great experience at Hinshaws Honda! I came to find a car that would be safe and affordable for me and my soon to be newborn baby. My salesman Mitch Meler was a breath of fresh air! He helped me find a car that I loved and that would work with my budget and situation. I was nervous about buying through a dealership because of things I've heard about them being pushy and taking advantage of you, but Mitch and the rest of the hinshaw Honda team proved me wrong. Thank you for a wonderful car purchase experience!

Sang Hun Kim

Apr 4, 2016

I'd gone to at least five other dealerships before coming to Hinshaw Honda to get a feel for each one to see how the sales people are and how they conducted business. The problem was that if I had a friendly, courteous salesman, he would never come close to my target price, and if they got close to my target price, they'd be the rude ones, and I'd rather not give them any of my money.However, I came to Hinshaw Honda to test drive the new Civic EX 2.0, and I was greeted by Mitch at the door.I told him the model I wanted to drive and he told me that he'd bring it right over. We test drove the car and were given an overview of the car's features during the drive. I had no plans of purchasing or leasing a car that day because I just wanted to test drive, and my trips to the other dealerships were a complete waste of time.Curiosity got the best of me, and I asked if I could get an estimate of their prices for that model, and that's when the negotiations began.I didn't get to my ideal target price, but I was in the higher acceptable ballpark. It is my first car as well, so this was a good learning experience on the process of car purchasing. The entire process from walking in for a test drive to signing papers took a little over two and half hours, which I think is a win.Overall, I was very pleased, and I would highly recommend Mitch Meler as your salesman.

MWhite9987

Mar 29, 2016

My wife and I worked with Pat Maloney in the purchase of our first ever brand new car. He and his team worked hard to ensure I got the best deal possible. They were flexible, laid back, and rose the the challenge. I have zero complaints about Hinshaw's or Pat and it has been several weeks since I purchased the car. The follow up is fantastic and they make you feel right at home. My wife has a lot of anxiety and Pat did a stellar job working with us and didn't trigger her anxiety once.

MWhite9987

Mar 29, 2016

My wife and I worked with Pat Maloney in the purchase of our first ever brand new car. He and his team worked hard to ensure I got the best deal possible. They were flexible, laid back, and rose the the challenge. I have zero complaints about Hinshaw's or Pat and it has been several weeks since I purchased the car. The follow up is fantastic and they make you feel right at home. My wife has a lot of anxiety and Pat did a stellar job working with us and didn't trigger her anxiety once.

Ben Lee

Mar 28, 2016

Great service! Went in for my first oil change on my Honda CRV. My service adviser was Nam Nguyen. He quickly greeted me with a smile and took care of what I need done. He also helped me with some issues with some vibrations when my car was fully stopped.

Kelly Schuh

Mar 22, 2016

I don't know what else to say other than EXCELLENT!!!!!! I had trouble at other places for one reason or another. When a friend of mine told me about Tomari at Hinshaws and how helpful he was to her I thought hey why not give it a shot. When I first came in I was greeted right away with a opened door. I told them I was looking for Tomari and they paged him and he came right away. We sat down and talked I told him some of the problems I was having and he said Let's see what I can do to help you I'm sure we can do something. From that moment on he did everything possible to get me into a car that would suit my needs, I have never been to a dealership where the salesperson had done all they could and beyond he really went the extra mile in my opinion. I have never been happier and I'm truly loving driving everywhere. I find myself making up reasons to drive. I wanted a SUV but don't feel I settled for less by getting a car. Tomari found the right fit for me and I couldn't be happier. I would say anyone looking to make a car purchase please go to Hinshaw Honda and ask for Tomari and you will see just what I mean

Blaine S.

Mar 22, 2016

They are always professional and friendly. Great service. They cater to your needs. Been coming to Hinshaw since I can remember and wouldn't go anywhere else.

IZAKHAR.KHALILOV

Mar 16, 2016

My name is Izakhar i have to say Thank you so much Mitch M it was very nice to work with him i can say Excellent job Mitch i can recommend for every one HINSHAW'S HONDA and work with Mitch God bless you guys ....

ncook20

Mar 13, 2016

Extremely pessimistic and doubtful a dealership would sell me a car. I was totally caught by surprise, when Mitch and the Hinshaw Honda team put me in my Jeep Patriot. My family and I are so thankful that I now have a reliable vehicle to not only commute to work in but also carry our precious newborn in. The price was affordable, a more than fair interest rate and I can truthfully say the service is exceptional from the sales team to the finance dept and even the services techs that helped me when I needed them. I have already referred my brother as well as a few friends and will also be purchasing my next vehicle from Mitch Meler & Hinshaw Honda in the years to come. Thanks again

Runner4Life

Mar 12, 2016

I took my 2012 CRV for scheduled service and oil change. Service advisor, Damon, was courteous and explained recommended service and estimated costs thoroughly. I was given a loaner car, and received a call when my car was ready for pickup. The whole process was fast, easy, and relatively painless. They even washed and vacuumed my car!

noel1210

Mar 12, 2016

Buying new car is hard especially if its my first time to buy a new one but with the help and suggestion and by giving us the best deal of ur employee name mitchell meler..it is more easier to decide..keep it up!!!good customer service!!!

McCann family

Mar 11, 2016

We just bought our second Honda from Hinshaw's. Both times (2007 and present) we had a great buying experience. Unlike many of the dealerships in the Seattle area, Hinshaw's has been willing to work with us to make sure get what we are looking for within our budget. This time we worked with Sean Donahue. Sean stayed after hours on a Friday night to make sure we got exactly what we wanted. The process was fast, friendly, and easy. Sean has continued to work with us after our purchase to make sure we understand all the features of our car.

Happy Customer!

Mar 11, 2016

Simply amazing! Everyone from the salesperson to the general manager to the finance guy was very nice and helpful. I never once felt like they were trying to take advantage of my or sell me stuff that I didn't need. I had a terrible experience with another dealer and these guys not only helped me fix the problem and figure out how the other dealer had lied to me, they got me the same car on the same day and beat the price by $500! Definitely worth the drive if you don't live in Auburn.

AmandaT36

Mar 7, 2016

My boyfriend and I were having lunch on my birthday and I was complaining that I didn't like the Civic that I bought 2 years ago. I had driven an Accord for 12 years before I bought the Civic. I was used to the bigger car, the space, 4 doors, etc. So we started looking around online and I saw a nice 2012 Accord on sale at Hinshaw's. I called the dealership and asked if the car was still available; I spoke to San L. He told me that the car was still available and asked if I'd like to come and see it. I said yes. My boyfriend and I drove over to Hinshaw's and the car was parked right out front, ready for me to look at. We looked over the car and San asked if we'd like to test drive it, we said yes. After the test drive we sat down to discuss numbers. I mentioned that it was my birthday and I didn't have time for a long, drawn out negotiation because I was meeting family for dinner at 5pm. This gave a small window of time to complete a car purchase. San said: can we negotiate if I promise that you'll be walking out of the door before 5pm? I agreed. I told him what I wanted, he wrote it down, I said if he could meet our agreement I would purchase the car. He went and presented the offer to his manager and came back with an agreement to all of the items we'd discussed, but a few hundred less on my trade-in, which I was fine with. He said: Do we have an agreement? I said: You got me everything I asked for so yes! Then San immediately got all of the information over to the financing department and explained my time constraint. I have to say, this was the quickest car buying experience I've ever had. San bent over backwards to meet all of my needs and I appreciated the outstanding customer service! I've been driving the car for a month now and I absolutely love it! I've emailed San a few questions that came up after the sale and he always responded promptly to my emails and has been very helpful. I would highly suggest going to Hinshaw's Honda and asking for San, you will not be disappointed.

Freedom Girl 2015

Mar 4, 2016

I really enjoyed my car buying experience and I believe Dion was the reason. Easy to work with, low pressure. He helped me get a great NEW car with low payment that I could afford. He worked for me not his commission! I would definitely buy again from Dion.

nme646

Feb 24, 2016

I had a great experience with Hinshaw's Honda! Mitch Meler helped me with getting exactly what I wanted! It was my first time buying a new car and he really helped me throughout the whole process. I love my car and will definitely be recommending Hinshaw's Honda to my friends and co-workers!

Christianmarks12

Feb 23, 2016

The customer service is great they had everything ready for me and we got straight to business it was very professional and over all a great experience!!! Mike O'brian was a pleasure to work with and I hope to work with him in the future when buying my next vehicle! I would recommend that anyone looking to buy a car with ease and get exactly what your looking for then i would go to hinshaws Honda and work with Mike O'brian

Barb

Feb 17, 2016

Once again,..Hinshaw's service department is perfect! Walk in service is AWESOME! Thanks Mike Sands, your the best!

David Ellithorpe

Feb 17, 2016

We came to Hinshaw's because we knew many other people who have had excellent experiences with them. We came to buy after searching and searching for where we could get a great deal. The men who helped us there were unforgettably kind, and made the car buying experience, dare I say it, pleasant. I do not believe that any other dealership could offer the amount of help or friendliness that we encountered here. After a nice test drive, and their thorough overview of what the car can do, we started to barter the price. They were persistent with turning a profit, but not in an annoying way. We ended up walking out of the dealership with a bargain that even Kelly Blue Book rates as a 'great price'. I recommend this dealership to absolutely anybody, because when it comes to unmatched deals, kindliness, and salesmen who treat you like actual human beings, you really cannot go wrong with stopping by Hinshaw's Honda. Mitch Meler, Mike O'Brien, and Daniel Van Wagner are the men we worked with, they were all pleasent to be around and very nice people. They made buying my first car, a Honda Fit, calm and organized.

Sunny

Feb 16, 2016

I can't say much about the sales department at hinshaw because they weren't my favorite. but The service department at hinshaw Honda is the only one I go to because they are the best. The customer service is awesome.

Cecilia K

Feb 16, 2016

I had some issues with my last Honda as it was getting old so I came by Hinshaw's for service because I heard good things about them. Their service adviser Nam Nguyen was very nice and friendly and he was upfront and honest about the repairs on my car, he took his time and explained what each part did and why it was important to replace and what I didn't have to replace right away. This is a big deal for me because I'm a girl and I don't know anything about cars. After reviewing the repairs on my car he gave me a couple of options that I liked better than just spending a ton of money on an old car. So I met with Charles Fellows and he got me an awesome deal on a brand new 2016 Honda accord sport! I still have the other car as a back up daily driver but I love my new accord! It's super nice and elegant and it drives really smooth and it was all within my budget too. Hinshaw's honda is an awesome dealership to get your car serviced or even buy a new one! I recommend going there and asking for Nam if you need service work or Charles for a new car! Thanks guys! You have a customer for life!

KyleL253

Feb 16, 2016

I used to bring my car to jiffy lubes for oil changes until they messed my car up. And they would always charge me a lot for an oil change. I stopped by Hinshaw's on a Thursday after work and they got me in for service right away. Not only was everyone nice but the price for my oil change was less than $40! AND they washed and vacuumed my car too! Great price for a dealership oil change and everyone was hilarious and kept me entertained while I waited. I definitely recommend this dealership for service!!

Mike

Feb 15, 2016

We have purchased 3 vehicles from this dealership, the last being a new Honda HRV. Never any pressure to purchase or do add on's like extended warranties or additional equipment. Dion Brown was a consummate professional through each step of the process. Got us the vehicle we wanted for the price we wanted including our trade in. Thank you Hinshaw's and Dion.

ReneeD

Feb 14, 2016

Hinshaw's service department was fast and friendly. Quality of service is also always excellent.

Berry999

Feb 14, 2016

We deal with Charles Fellows today. He is nice, friendlly. We did test drive first, and he give us really good price?? Nice new Honda Accord, definitely recommend dealer!

Jane721

Feb 13, 2016

We went to Hinshaw's Honda. Mr. Charles Fellows Jr.is really passionate and euthiasiastic to recommend cars to us. He is the best dealer. The service is also satisfied. We have a good time there and will definitely come back again!

Satisfied Customer

Feb 11, 2016

I bought my first Honda from Hinshaw's back in 1982. While I am sold on Hondas in general, it is the customer service that keeps me going back to Hinshaw's. The service department is unparalleled in terms of friendly, welcoming, helpful, quality service. When my car has needed to be in the shop for longer than an oil change, it has been so convenient to have the free loaner vehicle to drive to work. They sure make having my car serviced an easy and pleasant experience!

Mitch Jones

Feb 4, 2016

Best experience with car repair that I have ever received. Top notch service staff, excellent management ensuring I received the ultimate experience and that I was satisfied to the very end. I am looking forward to the next time I will be due for service!

Ms. Joyce123

Feb 2, 2016

I was Assisted by Kenny. He was outstanding, from finding what I want for my family. Plus the vehicle that He help picked extremely reusable low mileage and great warranty overall it was outstanding customer service giving me & my family's also best part low payment and I want to thank him most of all and Hinshawn for our new Vehicle.

yoly

Feb 1, 2016

Our experience was very good they we're very patience and that's very important when buying a vehicle and they we're very nice

Wendi L Schmi

Jan 27, 2016

Efficient. My schedule is tight so it was nice to have that taken into consideration when doing the final paperwork. Kenny was professional and was able to address all of my concerns. The finance department was efficient and was able to get a good rate for the financing. I would recommend anyone to the dealership. Thanks for a wonderful experience and for my new car.Wendi Schmid

Terry

Jan 20, 2016

I have known Tomari for a number of years and he knew that I was looking for a used vehicle so he contacted me to let me know that they had a great sale going on after Christmas so I drove down to Auburn. He showed me what used cars he had on his lot. He took me on several test drives on different models, his patience and knowledge were outstanding along with his personality. We came to a decision and he helped me get a good deal. I would recommend him and the facility to my friends and family.

Bld100

Jan 18, 2016

Hanshaw's Honda is a greate place to buy your new or used certified cars I am fully satisfied with the customer service received from San Saelee .

Dmartinez135

Jan 18, 2016

Very happy with my experience at Hinshaw's Honda. Got me a great deal on an amazing car. Customer service is excellent. Shout out to Garry for helping me out!

MitchllOdd

Jan 17, 2016

Bought a used Honda Civic and have only been satisfied with the experience. I had a great experience with the sales team, namely Kenny. After my purchase I've had questions that have been answered promptly via text message. They seem to be truly concerned about my overall experience rather than just their paycheck.

Mike

Jan 8, 2016

Personally me and my mother purchased 2016 Honda from Hinshaw's Honda in December 2015, Pat is real good helper, had an amazing experience and help you can ask for, I would recommended to all my friends and family to go to Hinshaw's Honda in Auburn, great place to purchase a car, they do have a knowledge to answer all your questions. Thank you Pat M!!!!!!

Justin Ismael

Jan 8, 2016

Came in to get my civic oil changed and I had my 7 month old baby with. I was greeted at the door by one of the service providers. They took my information, About 30 minutes later, the car was done washed and vacuumed. Couldn't have asked for better service, especially with a baby! Thanks Hinshaws!

Mr. Carter

Jan 4, 2016

Always friendly and service advisor Mike Sands takes excellent care of me and my vehicles. Quick and accurate work done always by the techs. I wouldn't want anyone else to service my Honda's or Acura's. Thanks for being a great group of guys!

Mts2015

Jan 3, 2016

Had a great time working with Pat Maloney on getting us a new car! Got ourselves a great deal! Excellent dealership with excellent employees! Would highly recommend this place!

mickiic

Dec 19, 2015

We had a great experience when we traded our old CRV in for a new one. He was knowledgeable and worked with us patiently. If you want someone to work with you when buying a new car, we recommend Dion!

rlyn

Dec 19, 2015

Dion Brown is very helpful we bought many cars from Hinshaws Honda. Everyone is very kind and helpful. We definetly recommend to friends and family.

NanK

Dec 18, 2015

It was a pleasure working with Dion as I made the decision to buy a new 2015 CR-V! He was knowledgeable, honest and helpful, especially with taking the time to show me how to work all the new gadgets in this car and sync my cell to the blue tooth.

Brmradio

Dec 17, 2015

A no nonsense deal on two cars I bought. Smooth and easy. Mike is a pro and doesn't try to keep selling the car after you say yes:-)

Todd

Dec 15, 2015

Just had a recall done at Hinshaws and I must say it was a pleasure to see such a clean, professional, friendly place of business. Everyone was so nice, I will be back for sure.

Todd

Dec 13, 2015

I must complement Hinshaws service department. I had a recall done on Saturday, they were quick and very professional. Nice people to do business with. Also oil change price is cheaper than the place I had been going to. I will be using Hinshaws from now on.

Fattysnana

Dec 11, 2015

These guys always take good care of my car. I've been coming to this dealership for years. Always a pleasant experience. Jim Heffernan especially. He always keeps me informed on what's going on with my car so there's no surprises.

MILLERSEATTLE79

Dec 9, 2015

Unbeknownst to Hinshaw's Honda I had been researching buying a new 2016 Honda Accord Coupe and coincidentally when I brought my car in for an oil change my service rep asked me if I wanted to buy a new car. I admitted I had been looking, but wasn't quite ready to buy. He offered me to spend some time with Charles Fellows, a salesman, while my car was being serviced. Charles was knowledgeable and patient. He made me feel comfortable and sold me on the car I wanted because they had it in stock and I simply couldn't walk away after the test drive. He was quick, efficient, and courteous. I will buy from him again if I am in the market for another car at Hinshaw's. Thank you Charles for the pleasant buying experience!! I didn't feel slimy after I walked away! :)

RLH

Dec 8, 2015

Just bought a car from San at Hinshaw's Honda. San was very patient without pressure. The dealership also worked with me on a few requests. I am very satisfied with the experience and have recommended friends other family members.

inovrdrive

Dec 8, 2015

Just bought a car from San at Hinshaw's Honda. San was very patient without pressure. The dealership also worked with me on a few requests. I am very satisfied with the experience and have recommended friends other family members.

Patrreed72

Dec 8, 2015

I was in need of a car after a terrible accident left me with a total loss. The guy's at Hinshaws treated me with courtesy and respect and made sure I found what I needed in my price range, as well as a payment that fit my budget! I would recommend them to my friend, co-workers and family!

Magdarodriguez

Dec 7, 2015

We just buy a car at hinshaws honda Garry p was our sales great sales guy even. Before we purchase he never force me to buy it that's that people the I'll recommend to anyone

Nutter butter

Nov 30, 2015

Gary was great help me get into a nice Honda Odyssey. I will be naming my 1st born after him. Oh yeah would do again.

Eldar Gurbanov

Nov 28, 2015

I was looking for a used car to buy and stopped at Hinshaw's Honda dealership in Auburn. My first impression was that these people will help me to find what I want and it was right (very professional staff). I was introduced to San, the sales agent. He went above and beyond to help me to find the best deal. He was very professional, knowledgeable and pleasant to deal with. I bought the first car he offered me. Thank you sooo much for helping me on that day, you are the best!

Keith

Nov 26, 2015

I have been getting my Acura serviced at Hinshaw's Honda for years. It is very convenient for me, and they always do a great job. The service advisors are always friendly, and I never have to worry about getting the job done right. They even wash and vacuum my car for me. Great job.

Joe Rubin

Nov 22, 2015

I've been to numerous amounts of dealerships out there but never have I seen such a spectacular dealership as I've seen today!! Hinshaws dealership I'd say should be rated beyond 5star! Customer service is great! There really nice, polite, they hear you out! They'll take care of you from point A as you walk in too, point B were you have no choice but to walk out with the best darn deal you'll ever get!! Because at this dealer there main goal is to satisfy customers.. I would recommended this dealership to all of you out there without even a second thought! And if you ever do end up going there, do ask for joe Rubin! He's the most best hard working salesperson I've meet in all time! He'll do anything. I mean ANYTHING! To get you the best price that beats other dealers by long shot and he's very easy going with and just lots of fun and enjoyable to do business with!! I will totally return back to this dealer to do more business with them in the future, they've earned every bit of my respect! Especially after me walking out of there with a brand new inventory and I couldn't be more happier with the unbelievable pricing I got and getting the best customer service out there! Special thanks to joe Rubin for doing your best as a salesman and achieving your goal which is making customers satisfied and having them leave with the best deal they'll ever have you are totally the best in the sales person out there!!

KSmith

Nov 21, 2015

Its been a while since dealing with any dealership and this has been the best so far. I am 62 years old so have done many car deals this has been the MOST pleasant and Ricky Washington is an excellent HUMAN BEING. I thank you for your kindness.

PETE M.

Nov 19, 2015

HINSHAWS HAS ALWAY TREATED ME GREAT,...I HAVE BEEN GOING THERE FOR OVER 13 YEARS. MIKE IN SERVICE IS GREAT....HE IS ALWAYS THERE AND HELPFUL. THANK YOU HINSHAWS FOR THE GREAT YEARS OF SERVICE.

ashlieseipert

Nov 19, 2015

Sean Tran and everyone at Hinshaws made this the easiest smoothest car buying experience I've ever had. I was able to get my car payment exactly where I wanted it to be. I will definitely be recommending Sean and Hinshaws! Thank you to everyone who helped me.

Ricky W.

Nov 17, 2015

I always bring my 07 civic in for service the guys in the service department are always great! the technicians are the best. I would recommend Hinshaws to anyone.

Sean

Nov 13, 2015

Very friendly staff! Listened to what I needed, and the service was done quickly!

ann2011

Nov 12, 2015

I bought a 2001 Honda Accord Cross tour two weeks ago, they have a very knowledgeable staff and helped me find the right car. I recommend this Dealership to all my friends and family

foxyroxy

Nov 6, 2015

Both my husband and I went in to pick out a car for me. Sean is a gifted listener. I wanted another Civic and my husband wanted me to buy a CRV. After showing us about 20 cars and listening to our separate opinions, he suggested an Accord. He asked ME what color I would like. The compromise went so smoothly and all of us parted with big smiles and a beautiful, new maroon Accord. Roxanne Rowe

Schainen, Judith

Nov 1, 2015

I bought a new Honda Civic at Hinshaws' Honda in Auburn Washington this past week. I had also bought my recent Honda Civic from this dealership 11 years ago. They have always been courteous, listen to what I say, and make scheduling appointments quite simple and timely.I had a young salesman, Patrick Maloney, who assisted me with my recent second purchase. He was very attentive to what I was requesting and needed. He did not "high pressure" me to buy a car that he wanted to sell me, but allowed me to make my own choice. Patrick clearly explained what would be needed to complete the transaction. He also took me for a test drive during which I could appreciate the smoothness of the ride. He was also helpful with orienting me to the instrument panel, so I could feel comfortable driving the vehicle home for a test drive.I would recommend Hinshaw's Honda to my friends.

Lynne

Oct 20, 2015

I just purchased my second Honda Civic EX from Hinshaws. The one I just traded in was 14 years old. Hinshaws' Service Dept. has always been responsive and helpful. The purchase of my new Civic EX was made easy with the help of the salesman Joe Rubin. I would highly recommend Joe and Hinshaws.

Yee

Oct 16, 2015

I always bring my car to Hinshaw for all repairs and maintenance. I love my service rep - Damon. He always gets me in immediately whenever I call for an appointment. The service hours is just perfect for my busy schedule. Every time I come in, someone always opens the door for you no matter how busy they are. Hinshaw also have lots of coupons that helps bring the costs a little lower. The service wait area is always clean and bright. It's also a big plus that the dealership is only 15 minutes away from home.

Blue Bunny

Oct 6, 2015

Always happy to have my car serviced at Hinshaws! I have purchased 2 cars here and have never had them serviced anywhere else...because they get the best service here!

Blue Bunny

Oct 6, 2015

I bought my Honda FIT here 8 years ago and this is the only place where we get service. In fact, I purchased my last 2 cars from Hinshaws and we only get service here!

Tamica

Oct 5, 2015

Ricky Washington and Sean Tran are two of the most awesome car salesmen I've ever met! We were looking for a car for my brother & called about a Durango we seen online. We called about 4:30 pm (they closed at 5) and we were driving from Tacoma. Ricky said he'd wait for us. We arrived and Ricky was busy helping other customers so Sean helped us until Ricky was free. Both guys were very helpful, very knowledgeable, had terrific customer service skills and they really looked out for us. Sean even bought my brothers snacks out the vending machine while we waited to finalize the sale-Thanks!! We really appreciate you both helping us even after you were closed! I will recommend everyone I know that's looking for a car to Hinshaw's Honda.

JO LYNCH

Oct 4, 2015

SALES ASSOCIATES ARE VERY FRIENDLY. I WOULDN'T SAY THEY ARE PUSHY BUT YOU CAN TELL THEY WILL DO ANYTHING THEY CAN TO MAKE THE SALE. I APPRECIATED NOT FEELING RUSHED BY RICKY WHEN NEEDING TO TALK OVER THE PRICE. OVERALL I WOULD RECOMEND RICKY TO A FRIEND. HE MADE SURE TO TAKE US ON THE RIGHT ROADS TO FULLY APPRECIATE TEST DRIVING THE FRS.

tom young

Sep 30, 2015

Ricky was great! Made purchase very easy! Daniel in finance made things fast easy and was very helpful!

Jabelski

Sep 29, 2015

Once again Hinshaw's Honda service department provided above and beyond customer service...Thank you guys!

RD

Sep 28, 2015

Hinshaw's service department always goes the extra mile to make sure my vehicle is taken care of.

Todd

Sep 27, 2015

Very friendly people that go the extra mile and their price for an oil change is far less than Jiffy Lube places. I would recommend Hinshaw's to anyone looking for a quality service experience.

Carol M

Sep 26, 2015

Sean Donahue took care of us from beginning to end of the buying experience. We just stopped in to see what inventory they had for the Honda CR-V and ended up buying one that night. He was friendly, knowledgeable, and easy to work with. We felt that we got a fair trade-in on our previous car and we're so happy with our new car.

Gmoney

Sep 26, 2015

First time back since buying my new Pilot, 1st oil change. Bob in service greeted me at the door and wrote me up for an oil change. Asked me if I had any problems, which I didn't, I had a couple of questions about how the auto climate control worked and Bob showed me the proper settings and made sure I knew how to do it before I left. I was in and out in under and hour including a free car wash and vacuum. Very nice experience.

Mikel M Gibson

Sep 21, 2015

i called in to Hinshaws Honda and talked to Ricky,from the beginning he was helpful and respectful and got me taken care of...

LUIS66

Sep 14, 2015

SALES MAN RICKY WAS VERY FRIENDLY! VERY HELPFUL! MADE PURCHASE FAST EASY AND STRESS FREE! I WOULD RECOMEND THIS PLACE TO ANY AND ALL FRIENDS AND FAMILY LOOKING FOR A CAR!

Imrit

Sep 12, 2015

Patrick gave us a great deal on a car we liked, nice people very helpful, went through all the details on the vehicle, to get us the trim we needed. If your looking for a new Honda Patrick at HINSHAW'S Honda will help you find it.

J & R Hondas

Sep 6, 2015

Just wanted to commend Sean Donahue for an ENJOYABLE car buying experience. This is the 2nd time Ive purchased a car from him, and I appreciate once again a collaborative car buying experience rather than an adversarial one. He got me lined up with the car I wanted, found a way to work with me to arrive at a deal I could live with, and all the little details that HE took the initiative to take care of make the difference between a good and a great interaction. Great job Sean! I purchased a new Accord and a like-new Pilot in the last couple years. I'm sending my son to see him next. Recommend giving him a call at 760.223.0719

Sharon

Aug 31, 2015

Very friendly sales person, not pushy. He was a man of his word. It was a pleasant experience. I would go there again Thank you !

Cyndi

Aug 30, 2015

Drove 70 miles to complete the deal that Charles Fellows agreed to on the phone and he followed through with everything he said He gave me a great deal and the experience was reasonably fast and easy and I would do it againGreat cars Grear service Great salesman

Mitch

Aug 30, 2015

Charkes Fellows was great to work with Loved the fast experience Followed through with everything I expected from a car sale Love the Hondas and live the dealership

JB

Aug 27, 2015

5 stars to Monty McCain and the crew at Hinshaw's. I just bought a used Infiniti Fx35 and I couldn't be happier. Everything was handled quickly and efficiently, especially the folks in accounting. Highly recommend this dealership.

Scott Krohn

Aug 22, 2015

Real happy, friendly no pressure, personable,!!! Would recommend for sure young patrick maloney. My daugjter will be getting new vehicle soon and will recommend!!

Christa

Aug 21, 2015

Mike is always kind, helpful and knowledgeable. He lets your know what your car needs and will give you options of how and when the work can get accomplished. He makes you feel car smart :) I thank the mechanics for their knowledgeable experience and for the people who hand wash and vacuum my car....It makes it all new again. Thank you. I remain a loyal customer.

janell ramirezshewey

Aug 19, 2015

I recently had my air conditioning compressor go on the brink in my 2006 Honda CRV. I called and parts were ordered and car in and out of shop within 1 day. Great service from parts department and service department. Mechanic Jay that worked on my Honda is top notch and a very trustworthy mechanic. I highly recommend Hinshaws Honda for all your repairs and Honda buying experiences. You will never be disappointed.

bmblbee73

Aug 18, 2015

I recently had my air conditioning compressor go on the brink in my 2006 Honda CRV. I called and parts were ordered and car in and out of shop within 1 day. Great service from parts department and service department. Mechanic Jay that worked on my Honda is top notch and a very trustworthy mechanic. I highly recommend Hinshaws Honda for all your repairs and Honda buying experiences. You will never be disappointed.

Mellie Woolsey

Aug 13, 2015

I drive my car all the way from Parkland to Auburn to get an oil change just because the service is awesome and I know my Honda Accord will come out clean and done right. I love the extra service they do complimentary - they wash the outside and vacuum the inside and make my tires shiny. Mike is super friendly and tries to get us in and out in a timely matter. Sometimes they are busy so maybe call in before you go. Busy is good though it shows how many people trust their cars with them.

bambi85

Aug 13, 2015

I drive my car all the way from Parkland to Auburn to get an oil change just because the service is awesome and I know my Honda Accord will come out clean and done right. I love the extra service they do complimentary - they wash the outside and vacuum the inside and make my tires shiny. Mike is super friendly and tries to get us in and out in a timely matter. Sometimes they are busy so maybe call in before you go. Busy is good though it shows how many people trust their cars with them.

Elizabeth P

Aug 8, 2015

I was very relieved when we met Mike O'Brien at Hindsaw's Honda in Auburn. This was my first time buying a car from a dealership, and he did a great job of answering all my questions and letting me check out every car in my price range. I'm very happy with our car, and the follow up service has been great as well. Mike even wrote me a personalized email on my birthday. I'm definitely glad to have found out about Hinshaw's and highly recommend it.

john

Aug 3, 2015

was kindly asked to do a review after our car salesman, Ricky, sold me my 2007 silver Honda accord. i am a tall guy so finding a car for me is a little difficult but he brought up a couple of cars and let me wonder around trying out other cars. I told him I was on a budget and he stuck with it. anyway, thanks Ricky

Nans

Jul 31, 2015

nothing black and white discussion here. The manager tested my Car as if I don't know that he is testing the Car quality. he took a walk around the building after I park the car and made sure that I am not seeing him. unfortunately I noticed it:( his bad luck. The representative run between me and his manager for almost 6 to 7 times and every time they will take 10 minutes. they will go an see the car and come back, some other agent will do a test drive etc.... finally when the deal was over, the manager did not communicate the final price to the finance manager, they gave me the initial price. what a nice dealing it is?? why do I need to waste my 2 hours?

DCampos

Jul 27, 2015

This is my third time buying a car and Hinshaw Honda. It has been a great experience once again. My sales person this time was Patrick Maloney. He was awesome, knew his cars, was patient and kept me in the loop while I was getting financed. Tim Lasso General manager, Richard and Daniel in Finance were very friendly and helpful. Bought a Honda Civic but my wife was not to happy with it, was able to return it the next day and got an Acura ILX. Was so grateful for Patrick and Daniel. Will come again once the new Ridge Line comes out.

james huskies1946

Jul 27, 2015

great experience no pressure very relaxed Mr.fellows is pure vacation and we are retired thanks for being there you are customer service at its best. James and Lynda L.

Tami M

Jul 22, 2015

Hinshaw's is great ! Love the service department and Honda and Acura. We have purchased our cars from Hinshaw's because of their service department!

Love my honda

Jul 22, 2015

I was overwhelmingly please with the overall service at Hinshaws Honda. Technology has never been my strong suite. Mike Sands greeted me with a warm smile and showed me how to use it on my Accord, and he gave me a great deal on my 60,000 service. I would recommend Hinshaws Honda to any friend or family member!

jrub5050

Jul 21, 2015

I recently had an airbag that needed to be replaced in my 16 year old daughter's car. I didn't feel comfortable letting her drive her car with such an extreme recall. But, I was putting a strain on her work and social life, when I took her car away.Jim and Mike at Hinshaw's Honda, took my very real concern, seriously. I didn't want the scheduling nightmare of sharing a car with my daughter. So they called the manufacturer and even other dealerships to get my daughter's side-airbag in a soon as possible. The airbag was on back-order, and was originally supposed to take a month or so to come in. But, they had my airbag ordered and installed in a couple of days. They even washed and vacuumed my car for free.I appreciate the hard work of Hinshaw's Honda's Service Department. I will continue to take my vehicles their and I recommend them to everyone.

blackgal1119

Jul 17, 2015

I REALLY LOVE TAKING MY CAR IN TO HINSHAWS HONDA. THEY ALWAYS ARE SO FREINDLY AND HELPFUL. ALWAYS UP FRONT WITH ME ABOUT MY SERVICE SO THERES NO SURPRISES. I ALWAYS GET SUPERIOR SERVCE. THANK YOU SO MUCH HINSHAWS!

morro68

Jul 14, 2015

got good price on a pick up truck, and I like the fact that I was not pressure to buy all the extra guarantees that other dealer really push on you to buy.would definitely recommend this dealership.

Krista Pederson

Jul 13, 2015

I bought a Honda Civic 2014 in November and Josh was the Gentlemen helped me he was so Friendly and was very very helpful he wasn't stressful as all! :) It's nice to be able to walk in a place and look for a car and not be pressured :) Every time I have questions I can get ahold of him and he always has the answers! :)

accord Cindy

Jul 8, 2015

I went to Hinshaw just to look at cars not to buy at that time, but low and behold I bought a Honda accord. Ricky Washington was very friendly and truly seems to know his cars. I would recommend Ricky because he seems to like his job and has the knowledge for the industry. I will strongly recommend Hinshaw to my friends. Ricky Washington keep up the good work, because of you I bought a car.

Kaydubb44

Jul 7, 2015

Amazing experience was in and out. Found the perfect car in less than 2 hours and I Love my car would definitely recommend the service and hinshaws Honda to friends and family.

Tanya

Jul 6, 2015

Best dealership experience I've ever had. Everyone is very friendly and works hard for you to get you what you want. They also fix any problems right away and completely. I've been to a lot of dealerships and I would always return to this one. I got the pleasure of working with Tomari.

Smbrewer

Jul 3, 2015

I showed up at Hinshaw's Honda unsure of what car would fit my growing family's needs. Joe Rubin took the time to hear my questions and concerns, shared his knowledge, and found me a slightly used Odyssey that far exceeded my expectations for a price that fit my budget. If you are in the market for a vehicle go see Joe. His professional, no-pressure approach makes the car buying experience a breeze. I will never go anywhere else to buy a car.

Joel

Jul 2, 2015

I would recommend Hinshaw Honda in Auburn to all Friends and Family.

scott&mlchaelle

Jun 30, 2015

If anybody is interested in buying a new or used car stop in and see Joe Rubin. His personal care to detail is outstanding! He listened to everything we wanted and needed in a car, no pressure and no stress. It made buying a car easy. In our final closing of the price and all the final options again a no stress, no hassle quoted me and gave me the exact price he quoted me. Thanks to Daniel Van Wagner, Finance Manager. Again thank-you Hinshaw's Honda for making our car buying purchase memorable.

TonTon

Jun 27, 2015

We had a great experience with Hinshaw. My sales person was ' San' Financing manager was 'Daniel' and service department was 'Jason.' San is very friendly & professional. He helped us get in a really great 2011 honda CR-V with low miles, clean & super low interest rate. Thanks guys !! You are the best!!

Norma Cantu

Jun 26, 2015

I purchased my 2012 Honda CRV here. Purchase was quick & easy. I ONLY have my car serviced at this dealership. I know I am getting the best service for my Honda. Damon Titus in the service department has always gone out of his way to help me all my needs. I recommend this dealership to anyone wanting a Honda.

Jmorton3381

Jun 23, 2015

Awesome experience getting my car serviced. Will be back for sure!

Janet Drake

Jun 23, 2015

I've been bringing my 2002 Odyssey here for service and repairs. They are the only ones I have used. The service is great! The facilities are awesome! Overall I'd highly recommend them!

Jmorton3381

Jun 23, 2015

Got my 2012 Acura serviced here and had a great experience will for sure be back. With out a doubt. Great customer service in and out great price

Bob2016

Jun 16, 2015

Our experience here at hinshaws was a stress free experience. San was out sales man. He was knowledgeable and friendly. The process was actually pretty quick. We are now VIP members here, which means we get annual safety checks. I would recommend this dealership to everyone

AuburnCarolM

Jun 10, 2015

I had been interested in the new HR-V and requested information as soon as Hinshaw's in Auburn had one available. Patrick called and let me know that he received my information and would keep me posted when they got some HR-Vs in stock. He was true to his word, and called when they received a few and we scheduled a test drive. They didn't have the model I wanted, so he continued to search for the right one and kept me posted with their efforts throughout.I would definitely buy a car from Patrick again. He was very informative and went the extra mile to win my business.

Mallarz

Jun 3, 2015

Thank you John Palega for your wonderful service. It was a pleasure. Customer service, friendly and knowledge is what I look for. Great working with you and see you in the near future. You and your team are on point. Thank you.

TripleJ206

May 30, 2015

I had one of the most positive experience with purchasing 2 cars from Mr. John Palega in the past. He was easy to work with and I felt I was not pressured the both times I bought my cars.He knew what I wanted and was happy with my cars and loan. I gladly recommend this dealership to my family and friends and if you can ask for John (Big John) Palega.

GSP78

May 30, 2015

I purchased my Accord from here. The Salesperson who helped was quite the pleasure. He assisted my wife & I a great deal in getting the vehicle that we wanted. My & I had visited two other dealerships that previous day and none can compare. John Palega thanks for making it happen for us! Great Customer Service!! Quality goes along way!!!

sutcliffe88

May 29, 2015

This was my second time being helped by Jason in the service department and he is beyond helpful and on top of my cars every need! Unlike any of the other honda dealers I have been to they don't try and persuade me into getting any unnecessary repairs done on my car. I definitely recommend Hinshaw Honda to any and everyone!

jason

May 28, 2015

Jason is amazing so helpful my daughter and I came in to get my oil changed and in that process I had cold yogurt in the car so it needed to be fast service. Being amazing Jason said no problem I'll gladly take your cold items and put them in our fridge so they stay cold so there is no rush. I was very relieved. He was so nice and took care of me and my two year old. I really appreciated it way to go.

Amanda A.

May 28, 2015

I would highly recommend Hinshaw Honda to all of my friends and family! Customer service is great and everyone in the service department goes above and beyond what is asked. I will always bring my Honda here!

Nine dollars till Sunday

May 28, 2015

I had a wonderful experience at Hinshaws Honda. They greeted me with an open door and a smile. The service center was clean, not like the ones I'd been to in the past. I had talked on the phone earlier with Bob Arnold and worked with him. My car had been vandalized and had some issues. I was upset but Bob put me at ease and explained everything. My car was fixed in a timely manner and at fair price.

ash123

May 28, 2015

I came to hinshaws Honda today and was helped by Jason, amazing I had yogurt in the car and he grabbed what I had aND put it in his fridge so it would stay cold while they worked on my car, it was very sweet. I wasn't sure about coming here but forget that I'll be coming back on regular basis to get my car serviced at. Jason is amazing! Thank you to all that helped me with my car and daughter.

Glascofam

May 26, 2015

I have been going to Hinshaw Honda for over 13 years. Their service dept led by Steve Aubey is the best. They always take care of the customer and are very friendly.

Glasfam

May 26, 2015

I have been going to Hinshaw Honda for over 13 years. Their service dept led by Steve Aubey is the best. They always take care of the customer and are very friendly.

ajensen

May 22, 2015

Great service, great staff. Highly recommend for car buying and repairs.

Happy HOnda HRV lady

May 15, 2015

Mike Obrien ROCKs in customer service I was totally a satisfied customer check them out!

Jas4wel

May 15, 2015

My experience here at hinshaws Honda was a great one! Joe Rubin was a great help and a great person! I would highly recommend this place to anyone and everyone!

mmcgauly

May 14, 2015

Recently purchased a used Honda from them. Had a great experience. Sal answered questions for a car I was interested in on the phone and set expectations. Mike met with me and delivered on the expectations. I came in with research in hand and they were absolutely reasonable to work with. We will be needing to replace my wife's car in a few years and they will be the first ones I call.

Saba Masoumi

May 13, 2015

This dealer helped me find the car that I wanted with a low price. I would recommend this dealer to some one that needs help finding a car that I want because this deal actually put their time and effort to help you. The sales man name is sam saelee, that help me find a car that i can afford.

mickey1961

May 13, 2015

I bought a car here a year ago and traded in today for 2015 model. Salesman Charles Fellows remembered my negotiating skills and knew I played hard ball. I was not looking to trade but when service guy is excited about new year model it was worth checking into.

Satisfied hinshaw customer

May 13, 2015

My husband and I have had good service with Hinshaws for several years: buying new cars and having them serviced there. In looking for another car, we only looked at Hinshaws. I made an appointment with Patrick Mahoney to see a 2015 lx CRV and ended up buying a 2015 ex CRV. Patrick was knowledgable, pleasant, and helpful. He represented us well with the manager and financial officer, succeeding in our being pleased with the car we bought. Since the sale he has called us several times to be certain the car was performing as it should and we had no questions. I would recommend Patrick and Hinshaws without question to both friends and family who are looking for a car.

Craig

May 7, 2015

My wife and I just purchased a new Honda CRV from Hinshaws honda. We knew we wanted the CRV after reading the reviews. Patrick at Hinshaws made our purchase very easy and answered all our questions. He was very knowledgeable and respectful. It was a pleasure doing business with Patrick and Hinshaws

AmandaG

Apr 26, 2015

I am a first time car buyer and I highly recommend going to see Sean Donahue. He showed me exactly what I wanted and didn't play the back and forth game. Told him what I was looking to spend and made a great deal happen without all the hassle. Even stayed 2 hours after closing to make sure I left happy with my decision! The atmosphere was very welcoming and friendly which made my first purchase not so intimidating! Will be coming back and recommending this place for sure.

Tprat

Apr 26, 2015

Hinshaws has always done a fantastic job for me. Charles Fellows is my guy I turn to when I buy a vehicle. I have bought 6 from him so far and he and Hinshaws has never disappointed me in any way. Honest, fair and they always follow up after the sale. A very satisfied customer

Ridgeline fan!

Apr 25, 2015

Damon in service is always great to work with, he is honest and helps you coordinate your service needs. I moved further away from Hinshaws Honda of Auburn, but I continue to bring my vehicle there for it's service needs. Charles in sales is also a great guy to work with. I purchased my vehicle through him. He has always kept in touch and remembered me over the years. He always says Hello and is always a professional.

Todd

Apr 18, 2015

I took my car in today for service and I was highly impressed with treatment I received. They were busy as usual but took the time to great me at the door and got my car right in for the oil change. The car was washed and vacuumed as well. Damon always knows me by name which I really appreciate..Thanks to everyone!

CRV Gal

Apr 17, 2015

I just bought a beautiful 2015 CRV EX-L. I traded in my old CRV, purchased from them. All my service work was done by them on my old CRV, so they knew it was well maintained. I think I was treated fairly and got a decent deal. My sales person was Joe Rubin, and he was pleasant to work with. This was not one of those long drawn out things, with back and forth negotiations going on forever. I was in and out in about two hours, part of which was taken up prepping my new car, which was fresh off the truck. Granted, I knew what I wanted going in, so I didn't have to take time making decisions I had already made. All the service work on this new CRV will be done at Hinshaws.

mattbb1981

Apr 16, 2015

Hinshaw's helped me get into a new car after my car was totaled. Willing to work with myself and a bank to get me approved and into a car that I love. Very understanding group of people and the process couldn't have gone better. Will recommend and use Hinshaws again in the future.

Mitch

Apr 13, 2015

I have been servicing my cars at Hinshaw's for years. They are friendly and always greet me at the door. I trust that my car is getting the very best of care. 200,000 plus miles now and still going strong!

Car123

Apr 11, 2015

just recently bought a car from this dealership. I would reccommend it to anyone. San saelee is nice friendly and professionally. He took care of me and ask me if I have any questions. first time buying a car from a Honda dealership. Had a good experience am happy.

Mitchell

Apr 10, 2015

These guys are amazing. They take such good care of my car from the beginning to the end. Always keeping me in the loop of what's going on with my service! Amazing and friendly staff. Cookies are not bad either.

prozac1o

Mar 15, 2015

Very pleased with my new car purchase, had to order my car since they didnt have one in stock but they kept me very inform on the delivery status. Would recommend dealership to anyone. And ill be back down to trade up once my lease is up thanks Sean and Chandler for your help

Gary/author

Mar 14, 2015

Have taken 2013 Honda Accord for regular service - time, service and options given have been great. Bob Arnold has been courteous, informative,- providing excellent service. Result is that the Accord is in regular and great shape.

DS

Mar 13, 2015

This is the only place I'll trust taking my Honda! The service dept. is well run and I know Mike (my service advisor) will never steer me wrong. He's always up front and I trust him to make sure my car continues to run well. I really like it when he reminds me when my CRV needs a service and is happy to answer any questions I have. Overall everyone is super nice, the facilities are clean and there's always free coffee.

RobP

Mar 13, 2015

The staff is always friendly, efficient, and honest when I take my van in for an oil change. I have been going here for years and wouldn't take my Honda anywhere else.

Mitch Anderson

Mar 13, 2015

Recently had car serviced. All employees showed exemplary attention to everyone's needs including my own. I would recommend this dealer to anyone who needs something serviced or is looking for a new vehicle!

DS

Mar 13, 2015

I have been using Hinshaw's Honda for years. Mike in the service dept. has always treated me well; he's always friendly and honest about the services my car needs and they always do a quality job! I wouldn't trust my car to anyone else! The entire staff is courteous and professional, the facilities are clean and there's always free coffee.

Thunder

Mar 13, 2015

We have been using the Hinshaw's service department for years because it's honest, friendly, and we'll managed. In fact, we drive from Bonney Lake to Auburn just to have our van serviced. They're committed to us as a customer and we're committed to them.

Crvquilts

Mar 13, 2015

We were pleased with the professional, yet friendly staff at Hinshaws. Because their service department was so good when we brought our car in for service, we decided to purchase our new Honda from Hinshaws. Joe Rubin was courteous, knowledgeable, and patient with our final car selection. It was great dealing with Joe and confirmed to us, we chose the right dealer for our car, Hinshaws Honda.

AdeleR

Mar 12, 2015

I have been taking my vehicles to Hinshaws Honda for 23 years. Always had great service and I would recommend them to all my friends and family.

Nonster

Mar 6, 2015

Hinshaws service department has always met and exceeded my expectations. Mike in the Service Department has always treated me well, I recommend that when you go to Hinshaws you see Mike!

Devenpaul

Feb 25, 2015

We worked with Jeremy and Joe and they made sure our thoughts were heard. They put us on ease and worked with us to keep within our budget. Good guys and definitely a great Honda dealership.

San Saelee

Feb 18, 2015

San Saelee was a great salesman and I would recommend anyone to him. The process was very simple and I enjoyed the overall sell.

Robert Motsinger

Feb 18, 2015

San Saelee was a great sales rep and I would recommend anyone to him. He was a very friendly man. The purchase process was easy and kind. Thank you guys.

D.MANN

Feb 14, 2015

SERVICE IS GREAT,....FINANCE IS AWESOME!!! VERY HONEST AND NOT PUSHY,...THANK YOU. CHARLES IS VERY HELPFUL AND FRIENDLY

Krista Pederson

Feb 7, 2015

I absolutely thought that the whole staff was really friendly Josh Expecially walked us through the whole process of buying a car. Was always there to help. I really love my new Honda!! :)

DSmith

Feb 4, 2015

I've been buying Hondas from Hinshaw's since 1984, and I've always been satisfied with their quality, price and customer service. Even more importantly, their Service Department really shines. They've taken care of all of my Hondas from Day 1, keeping them in tip-top shape. The service advisors are excellent; they listen to my explanations, ask relevant questions, make suggestions and work within my budget. They are respectful of my time and my calendar. Recently I had an issue with my moonroof; I called and explained, and they had me come right in. Greeted me by name at the door, did the paperwork, fixed me up with a loaner at no charge, and told me when my CR-V would be ready. My personal service advisor called the morning it was promised; I returned to exchange cars and found that Hinshaw's had graciously covered the cost of the repairs. (Bonus!) I've been to two other Honda facilities closer to home, and the others are okay, but Hinshaw's is consistently outstanding.

PMarsden

Feb 3, 2015

I have been buying Hondas from Hinshaws for many years, and also have always had my car serviced at Hinshaws. Hinshaws has great personnel and excellent service.

Megan Mason

Jan 23, 2015

Walked in and service was super quick and friendly. I happened to also match with my service advisor named Mike and it was fantastic unexpected tolo as his sales associates pointed out to us.

Reef

Jan 22, 2015

The service advisors are so helpful and friendly! I will definitely come back here for many years to come to get my honda serviced. I felt welcomed the minute I walked in. They answered all of my questions and when I got in my car, you can tell they took their time in washing and vacuuming my car. I'm very satisfied with the work done to my car!

Gary Monuszko

Jan 13, 2015

Saw Odyssey online with special price and contacted Hinshaw's. Went down and test drive vehicle with my wife and salesperson, Amy Lichtenberg, We were a fairly easy sell having currently owned an Odyssey. I made an offer and what i wanted for my trade. They naturally countered and I re-countered. They accepted my offer and that was that. The financing and closing was very straightforward. The overall experience went very well in no small part, thanks to Amy. She was fabulous! I would recommend Hinshaw's to anyone who wants to be treated respectfully.

Gary Monuszko

Jan 12, 2015

Saw Odyssey online with special price and contacted Hinshaws. Went down and test drive vehicle with my wife and salesperson, Amy Lichtenberg, We were a fairly easy sell having currently owned an Odyssey. I made an offer and what i wanted for my trade. They naturally countered and I re-countered. They accepted my offer and that was that. The financing and closing was very straightforward. The overall experience went very well in no small part, thanks to Amy. She was fabulous!

Michedwa

Jan 12, 2015

Best car buying experience to date. If you don't live in Auburn it's worth the drive to visit Hinshaws! Good selection. Good price.

gzuko

Jan 11, 2015

Saw Odyssey online with special price and contacted Hinshaws. Went down and test drive vehicle with my wife and salesperson, Amy Lichtenberg, We were a fairly easy sell having currently owned an Odyssey. I made an offer and what i wanted for my trade. They naturally countered and I re-countered. They accepted my offer and that was that. The financing and closing was very straightforward. The overall experience went very well in no small part, thanks to Amy. She was fabulous!

Giovanni

Jan 9, 2015

I have been looking for a second car for the family and decided to return to Hinshaw's Honda where I bought my first one. My experience with Hinshaw has been good and smoothly during the past years. So, after reviewing Honda's cars in comparison with other brands, we made our mind and visit Hinshaw with my 11y old daughter. Charles Fellows attended us and offered a test drive and initial discussion about the car specs. We found that the car was perfect and met our requirements. So, I returned to Hinshaw for my first car service and met with Charles again to finish the purchase. The process went very smooth and now the car is ready for pick up! So far, Hinshaw's service and attention has been very good and I do not have any doubt that I will return for my next car!

drl2015

Jan 5, 2015

Hinshaws is a great dealership. This is 3rd car I've bought from them. I come back because they make it easy. Joe very easy to work with and answered all my questions.

Lisa E

Jan 2, 2015

I wouldn't trust the service of my Honda to anyone else. The overall customer service that I have received every time I take my car in is exceptional! I trust them to tell me the truth about what is needed and do a quality job. They are the best!

Joanne

Jan 1, 2015

Jeremy the sales manager was very helpful and pleasant to work with. He took the time to listen to what I wanted and how much I could afford to pay for another car. They really worked with my budget. I was able to trade in a car I bought a few months ago for a reasonable price. They gave my a great deal on a 2014 Honda pilot. I am very happy with the service I got. They were not pushy and gave my the time to consider my buy.

shelbyj80

Jan 1, 2015

Sean was fabulous and a pleasure to work with. Very quick car deal. So happy with my purchase. Will recommend Sean and Hinshaws to all my friends.

Sean

Dec 31, 2014

Great service department! Damon was friendly, professional, and my car was in and out of the shop with no issues!

heather85h

Dec 23, 2014

I am very familiar with the car-buying process for my age, but my significant other is not. We have been to several lots/dealerships looking for just the right car at just the right price. No dealership was willing to work with us on price for the new car or price for our old car, except Hinshaw Honda. I am from the Midwest and was shocked when other dealerships just immediately turned us down without any sort of counter offer. (We do understand that this is their way of making a living and were not making ridiculous low-ball offers).We found what we were looking for and more at Hinshaw Honda. Mike O'Brien was honest every step of the way and we could tell he was on "our side" of the process. Our salesfriend, Mike, knew we were serious about purchasing a newer car and trading in our older-but-loved-and-cared-for car. He told us that if an offer was unreasonable he would tell us. We put in an "aggressive" but not unreasonable offer for the car we wanted and he came back from the boss with a counter offer that was exactly in the middle. Between the offer we got for our older car and the offer we accepted for the newer car we spent exactly what we were looking (and hoping) to spend.This is the best car purchasing experience I have ever had. At one point before we found Hinshaw Honda I actually started looking at cars listed online for the dealership I went to seven years ago that is 2,000 miles away because I had a great experience there and we kept having bad experiences here.Thank you so much to Mike O'Brien and the team at Hinshaw Honda for helping us move into our future with our new(er) car. I recommend them and plan to purchase from them again in the future.

Carol B

Dec 16, 2014

Just a quick note to say a big thank you to Bob in service. He did a great job on our wheel bearing work on our Pilot recently. Always top notch service at Hinshaws. I recommend to all my friends to buy Honda.

On-the Go!

Dec 10, 2014

thanks for good counsel and service. You are helping me accomplish my retirement goal - a car that is great for the second 100,000 miles. Thanks Bob for your direction as to what is important in keeping my Accord on the road - and it's working!!

Robin

Dec 9, 2014

We bought a new Honda Fit and we love it. Charles Fellows was very helpful and not pushy or aggressive. Thank you.

HILDE

Dec 5, 2014

ALWAY HAPPY WITH THE SERVICE,....DONE RIGHT EVERYTIME. GREAT PRICES. THANK YOU MIKE AT HINSHAWS.

Allison France

Dec 4, 2014

I just bought a car from here on 11/22/14. I went in during the week and then came back Saturday to go over the money. Sean Donahue was the salesman I worked with. He was awesome. I took up basically his entire day and he still kept a smile on his face. Poor guy could have worked with a lot of other customers in that time. I ended up driving away with a brand new car and 100% satisfied. I live in Seattle and decided to drive to Auburn just to work with him because I really liked his vibe and felt like I could trust him. Car shopping isn't fun and all dealerships are going to have their ups and downs. I suggest going here and working with Sean. You won't be disappointed. He's a legitimate guy and the dealership worked with me. I can't complain. If I had five thumbs, I would give them five thumbs up!!

Allisonkf

Dec 4, 2014

I just bought a car from here on 11/22/14. I went in during the week and then came back Saturday to go over the money. Sean Donahue was the salesman I worked with. He was awesome. I took up basically his entire day and he still kept a smile on his face. Poor guy could have worked with a lot of other customers in that time. I ended up driving away with a brand new car and 100% satisfied. I live in Seattle and decided to drive to Auburn just to work with him because I really liked his vibe and felt like I could trust him. Car shopping isn't fun and all dealerships are going to have their ups and downs. I suggest going here and working with Sean. You won't be disappointed. He's a legitimate guy and the dealership worked with me. I can't complain. If I had five thumbs, I would give them five thumbs up!!

F. KUPIETZ

Dec 3, 2014

EVERYTHING WAS COMPLETED IN A TIMLY MANNER,...EXCEDED EXPECTATIONS. GREAT GUYS AT HINSHAWS SEVICE,....LOOK FOR MIKE!! HES THE BEST.

D. MCDANIEL

Dec 2, 2014

I CAN'TSAY ENOUGH GREAT THINGS ABOUT MIKE IN THE SERVICE DEPARTMENT. THEY OFFER QUICK AND GREAT SEVICE. VERY POLITE. YOU CAN FEEL GOOD ABOUT YOUR SERVICE WITH MIKE AT HINSHAWS.

Mitch

Nov 20, 2014

I recently stopped by Hinshaw's without an appointment to get my oil changed. They got me right in, took care of the oil change and I was on my way in a little over an hour, with a car wash! This is why I will continue to do business with these guys. No hassle, always friendly. Got to give credit where credit is due !

Honda Owner

Nov 17, 2014

I brought my Honda Odyssey in last week after noticing the van was shaking while going uphill. This was my second visit as I was impressed by my first visit for a Honda Accord brake replacement. The service staff (Mike was my service advisor) were very competent, friendly and fast. My van was diagnosed and repaired and I was out of the door within a few hours. I have had some horrible experiences with getting my car serviced, so I am very happy to have found an outstanding service department in my area. I will be going here for all my future servicing.

Linda Griego

Nov 14, 2014

First time to lease a car and the experience was made super easy and comfortable by Dion Brown. We drove across the state to get the car, and may I say the trip was well worth it. Everything was handled professionally, courteously and with no hassles. I couldn't be happier with the service or the car. Thank you, Hinshaw Honda, for having such great staff. And Thank you Dion for taking such good care of me!

shawn6875

Nov 9, 2014

Charles Fellows made my trip to Auburn worthwhile. He was courteous and informative. He gave me the price I was looking for. Very highly recommended!

kevincindy

Nov 9, 2014

We had a great experience at Hinshaws Honda in Auburn. The salesman was fantastic. Joe Rubin was not a "pushy saleman" that we were dreading. He listened to our needs and requests. Never have I ever been to a dealership where I left happy about every part of the experience.

Dante Ragudos

Nov 6, 2014

Came in to the dealer, knew what I wanted and what I could afford... My sales associate and staff not only made it happen but the sales process quick, painless and most of all pressure free... Needless to say it was a great car purchase experience...

bnicotra

Nov 6, 2014

I came in for a service on my 2008 civic and ended up test driving the civic ex and saw all the upgrades I had wanted on my old car. Charles was very informative, professional, and he got me a great deal on my trade in

Kristinesanb

Nov 3, 2014

I came in today to just get a oil change for my car and right away was greeted with how can I help you today. The staff made me feel very welcome! I then walked into the showroom to just kill some time while my car was being worked on. I was then greeted by a salesman that asked me if I needed help finding someone or something and I replied I was just killing time while my car was being worked on. They said that if I needed help with anything to just let them know! Not pushy at all, friendliest dealership around by far! When my car was done, it was cleaned and washed! Left a very happy customer!!

Second time shopper

Nov 1, 2014

I just bought my senior in High school her first car at Hinshaw's Honda the same day I traded in the Honda I bought from Hinshaw's last year. I came back because I dont like to deal with high pressure sales and I had such a great experience! Monte McCain took great care of me last year and he didnt let me down again this time. I will continue to go back and recommend him to anyone who is shopping for a car.

Hondaa

Nov 1, 2014

I bought my first car from Hinshaws Honda and Monte made it a great experience!

Gemi

Nov 1, 2014

I hate the whole car buying process. But this is my second car that I have gotten from Hinshaw's Honda and Monte made the experience Easy! It was fast and no high pressure sales. I would recommend Hinshaw's Honda for anyone buying a car.

daisylaura

Oct 31, 2014

I used to be a loyal customer of Renton Honda until I decided to give Hinshaw's a shot for service and haven't been back to Renton since. I went in for some work on my car and ended up with a new car. It was the easiest process and the best part I didn't feel like I was being pushed into buying a new car. If you need a car, see Joe Rubin. He is so nice, friendly, professional and easy to talk to. No regrets at all and will be back!

atfg

Oct 30, 2014

I bought my new Odessey from John Palega. He was professional, had great customer service, & he went all out so I get my new vehicle. He made it so easy for me. I would definitely recommend him to anyone who wants to buy a car. He is a great asset at Hinshaws Honda.

Jayrags

Oct 30, 2014

Went in on a Saturday just to look at the new Honda lineup. Ended up trading in my Mazda for a Honda civic. Was a no pressure situation and I have no regrets or buyers remorse I love my civic. My sales person was John Palega better known as big John he made me feel comfortable and confident in my purchase. I recommend this dealership (Hinshaws Honda) to everyone.

9batman

Oct 30, 2014

I bought a car here in the 2000's and had a less than perfect experience. I didn't think I would be back but I wanted to test drive an Accord Hybrid. They had one, and after driving it I thought I would own this car. The salesman, Joe Rubin, was the nicest and friendliest guy to deal with. He answered all my questions and didn't push me into the sale (unlike my previous experience). After some fair negotiating, we struck a deal and I'm driving my new hybrid.

Arlene Caoagdan

Oct 29, 2014

Dion/John has done a excellent service helping us purchasing our car.

Rlyn

Oct 29, 2014

John did an awesome job helping us with our purchased. I would definitely recommend him to our friends. His customer service is great..Had a good time.

D.Ryan

Oct 27, 2014

Outstanding service, I've had my car serviced here for almost 2 years. Their prices are fair and they are always honest and upfront on what service is needed now and what can wait. I never feel oversold or pressured into service I don't need. See Mike in Service if you want to be taken care of!

Osias Caoagdan

Oct 26, 2014

I have purchased my honda pilot at hinshaw's honda with John. John did an awesome job helping us and he has a great customer service. I would definitely recommend him to people.

Arlene Caoagdan

Oct 26, 2014

John was very helpful for the entire process of my purchase. I definitely recommend him to people. This is my second purchase from him. Overall he did an awesome job.

Bros

Oct 25, 2014

Between my myself, wife, daughter, and mother-in-law, we have had nothing but excellent service here, both in terms of purchasing three different vehicles, and the personal interaction from both Sean, our current sales person, and the very professional service department. Everyone associated with Hinshaw's Honda are both courteous and more than willing to offer the best service possible. I would highly recommend this dealership to anyone looking to purchase a new/used car, and to take their car here for any servicing needs.

joegura

Oct 25, 2014

excellent service, great no pressure, fair knowledgeable and great to work with! Would recommend to others. Charles Fellows was an excellent, patient, and helpful sales professional.

PamelaB85

Oct 23, 2014

Thank you Sean for making my car buying experience so enjoyable! A wealth of knowledge, easy to work with and all around helpful. He did everything possible to get me the most on my trade in, and made sure I didn't have to compromise on what I wanted (2015 Honda Accord EX-L that HAD to be WHITE)! Thanks, Sean!

mdawson

Oct 22, 2014

Worked with Mike O'Brien. Great experience! Was dreading this task--my car was totalled, so was in a must buy position. Mike asked helpful questions to help me and him understand what I was looking for--including a comfortable price range. His questions and knowledge of the cars helped me clarify my options. I never felt pushed or pressured (which I have in the past with other dealers). He was geniunely more interested in getting me into a car that worked for me than selling a car. Helped me through choices and options. I was pretty sure I was going to get a Honda so started at Hinshaws (which turned out to be a much better experience than another Honda dealer I went to in 2010). My plan was to check out the CRV and Crosstour and then go to Subaru to check out the outback and forrester (I've owned Subaru's in the past and like how they handle). Never made to Subaru. Mike was so respectful and down-to-earth, I didn't want to leave and risk a pack of wolves experience someplace else. Left that day with a 4 year old Crosstour at a fair retail price. No driving all-over Seattle and having to spine up against getting hard sell tactics. Just a great experience. Thank you Mike.

mcdawson

Oct 22, 2014

Worked with Mike O'Brien. Great experience! Was dreading this task--my car was totalled, so was in a must buy position. Mike asked helpful questions to help me and him understand what I was looking for--including a comfortable price range. His questions and knowledge of the cars helped me clarify my options. I never felt pushed or pressured (which I have in the past with other dealers). He was geniunely more interested in getting me into a car that worked for me than selling a car. Helped me through choices and options. I was pretty sure I was going to get a Honda so started at Hinshaws (which turned out to be a much better experience than another Honda dealer I went to in 2010). My plan was to check out the CRV and Crosstour and then go to Subaru to check out the outback and forrester (I've owned Subaru's in the past and like how they handle). Never made to Subaru. Mike was so respectful and down-to-earth, I didn't want to leave and risk a pack of wolves experience someplace else. Left that day with a 4 year old Crosstour at a fair retail price. No driving all-over Seattle and having to spine up against getting hard sell tactics. Just a great experience. Thank you Mike.

NAIF M.

Oct 21, 2014

I HAVE BEEN GOING TO HINSHAWS FOR OVER 10 YEARS,...ITAL ALWAY A PLEASEURE TO GO THERE. THANKS TO ALL THE MANAGEMENT AND THE FRONT DESK AT SERVICE DEPT. ALL HARD WORKERS.

Tony Ho

Oct 19, 2014

When we came to this location we thought we had to go to a different location to get a good deal .. Sean came and help us through everything thanks sean

derralou

Oct 18, 2014

It was a very easy and awesome experience. Sean was very helpful and provided us with great information. Cookies were a bonus, and great service!!! Definitely will recommend. :)

mccannjw

Oct 10, 2014

Jeremy really was a great help. My wife and I had a good idea of what we were looking for and Jeremy presented us with multiple options that would fit. We felt relaxed and informed, which put us at ease when considering our vehicle and financial decision. If you are in the market, I'd recommend stopping by to give Jeremy a chance to win your business.

Christina V.

Oct 3, 2014

Bob in Service Dept. is very helpful and accommodating. He's always friendly and courteous upon my arrival for services on my Odyssey. I appreciate the level of services and personal attention he has given me. Never had to wait long. Extremely happy! Will recommend Bob and Hinshaw's Honda Service Dept. to family and friends.

cfrankly

Oct 2, 2014

Very pleased with the exceptional service I received from Sean Donahue (760) 223-0719 who was recommended to me by a friend of mine. He listen to my needs in a car and was able to give me a decent trade in value on my old car. They didn't have the color I wanted but he guaranteed that he could find me one in the color I wanted, and he had it the next day. It has been over a year since I bought my car and they are still following up on any needs or concerns I may have.You can't go wrong with Sean Donahue and the service you will receive from Hinshaw's Honda,

ronnie.s.ducay

Sep 26, 2014

David Pierce was a truly nice person to deal with. He listened to what we asked for and really took his time in to making sure we got what we wanted at what price. He is an asset to you dealership.

mnyrenter

Sep 15, 2014

Overall inventory selection was good and cars looked in good condition and were clean. No pressure atmosphere added to the overall positive experience. Negotiations were fair.

kenlyn

Sep 14, 2014

Stopped in to Hinshaw's Honda drove away in new Accord in less than two hours with the budget I was thinking. Salesman Charles Fellows had us out of there including test drive very fast. We are very happy with new car and great service. Dan in finance was very good as well.

Teri & Harry Johnson

Sep 9, 2014

This is our third car from Hinshaws. Our car Dorothy 2013 CRV has only the best to say about her care. Her service manager Bob Arnold has been most accomadating . Bob always explains the procedures and is very pleasant. It is nice to have one person to go to. Today one of the sales person also helped me set up my voice bluetooth . i am sorry i did not get his name. Can't really say enough good about this dealership..

J Weil

Sep 9, 2014

I shopped for the exact vehicle, with the features I wanted. Other dealers wanted my business and attempted to 'sell' me. Their techniques were obvious and imagined that I was stupid enough to accept the games being played. Mike O'Brien at Hinshaw's Honda showed respect and convinced the manager to accept the price I offered. I had a list of 10 features I demanded. The exact vehicle was not in Hinshaw's inventory but a perfect match was found on the local Honda-dealers network.Mike picked up the Ridgeline and the next day it was mine. I was always treated with respect with no pressure to select a choice. Car shopping at other Honda dealers highlighted the differences. The smiles, friendliness, dress and demeanor at Hinshaw's Honda was a compelling factor..... J, Weil

k wills

Sep 5, 2014

They take awesome care of you here. Best service department I have encountered in 30 years! I highly recommend!

S WALKER

Sep 3, 2014

MIKE IS THE BEST THAY RELLY CARE. SERVICE DEPT IS GREAT,...THANKS GUYS

L. Parham

Sep 2, 2014

As always, the service and professionalism given by Mike is a standard with this dealership. I've never been disappointed. I'd recommend my friends any time.

Kerry Thomsen

Aug 27, 2014

Mike Sands consistently provides top-notch friendly and accurate service to each and every guest who walks in the door- in fact, he is the one who opens the door for them! Very impressive and enjoyable to listen to Mike as he takes such good care of his customers. Also very important to acknowledge Sean Tran as the reason for me being such a loyal Hinshaw's customer. He proactively called me when my lease came close for renewal, to put together the package that best satisfied my needs. And it's not the first time- Sean has created great leases for me in previous years, and I will return for more great Hondas in the future, thanks to Sean's excellent service.

guttwister

Aug 23, 2014

I stoped by Hinshaws Honda today , unanounced, as in no appointment. Was several hundred past my prime oil changing mileage. No problem Bob Arnold took great care of me, he also pointed out that it was time for a tire rotation as well, asked if I would like to use the same tech that I had the last time. I said sure, thinking to myself it might be even more personal since he"s already had my truck before. It worked out great, got me right in and out in less time than I could imagine AND with a complete wash and vac on my rig. THanks again guys, your are truly the best.

Elementski

Aug 21, 2014

After purchasing my Honda Element at Hinshaws I have continued to have it serviced by them. The service representatives are all helpful and create a pleasant experience. Most recently Service Bob had my oil changed and new brake pads done while I was at work. Done on time with a fresh car wash to boot.

mvnavarro

Aug 20, 2014

Mike OB has definitely provided us with great experience with purchasing our new Honda Odyssey. He is patient and understanding. He is not one of those who pushes and pressures you in purchasing a car. He wants to make sure we have all the proper information in order to make a good decision. His communication, via email and phone, is outstanding. Because he does care, especially buying a car is a huge deal, he also wants us to be sure we are committing ourselves in the right way; because of that I highly appreciate Mike OB for all his hard work and great service to us. We will definitely refer him to anyone who may be looking for a new vehicle. We also want to thank Richard, Finance Manager, who helped us with finding a great bank and low rate. His patient and great customer service skills have made the process smooth and fast. Thank you Richard and Mike OB.

Jmorton3381

Aug 18, 2014

Great clean facility with excellent prices and service! Mike and the hinshaws team are top notch. Would definitely recommend them to anyone. Great car wash as well

Jmorton3381

Aug 18, 2014

Great clean facility with excellent prices and service! Mike and the hinshaws team are top notch. Would definitely recommend them to anyone. Great car wash as well

Nancy Davis

Aug 17, 2014

Don't need an appointment just bring it in. They get you right in and do a fast job. Quick clean and easy and out the door.

Michelle

Aug 17, 2014

I recently purchased a new car from Mike O'Brien at Hinshaw Honda. Mike made it a pleasant experience. He was knowlegeable, answered all my questions and made the process easy. I would definitely recommend Mike and Hinshaw Honda if you are looking to purchase a new vehicle.

Diane

Aug 17, 2014

I bought a headlight at an auto parts store to replace my drivers side headlight. But it was too difficult to change out because the car battery and a couple other parts were in the way. I was driving by Hinshaws Honda and decided to stop by the service department to see if they would be able to change it for me. I didn't care what it cost because I needed to have my light changed. When I walked into the service department, I was greeted by Mike. I told him what I needed and he said that he would take a look at it and that he would change it for me himself. He had it changed in no time and he didn't even charge me!! A big thank you to Mike and his great customer service!! I truly appreciate it!

Wendy

Aug 16, 2014

I just bought a new 2014 Honda CRV- EX this week...my salesman (John Palega) was just wonderful and the whole buying process was smooth and painless. This is the second new Honda I have bought at this dealership since 2002, and their sales, finance and service staffs/departments are all excellent. I would recommend this dealership to anyone, for either buying a new vehicle or servicing a vehicle that they already own.

Katkat

Aug 11, 2014

I researched many dealers and car models for my recent purchase, Hinshaw Honda worked within my comfort and within my specifications to help me enjoy my experience as well as purchase!

MOUNT

Aug 6, 2014

Remember when a Man's word was gold" that's is rare these days ! not if you have Joe Rubin as your salesman, he is awesome my wife and I felt like Family soon after the buying process began>>> all the way until today that has not diminished even a little. Joe will not oversell you, hound you or tell you fairy tales, he is a man of his word. So if you want to be pushed around and treated like yesterdays news , then go down the street to all the other dealerships on Auto row in Auburn, you will find a slew of them who forget your name as soon as they get their commissions, or hopefully you will find one who is like Joe...good luck on that one.... Thank you so much Joe for not being that type of one hit wonders. Joe has an awesome dealership backing him up and most importantly a Honda high quality vehicle, you can go get a cheaper vehicle... and with the money you save you can save it for all the repair bills that are waiting for you just around the bend. We have owned American made since 1967 it was hard to turn away from the Chevys, and so on but the consumer ratings , Google' yelp etc...across the board speak volumes as to what our new kids on the block think of the American engineering and customer 1st . Chevrolet showed us all in the recall issue that spanned a decade of cover ups. Our 2014 Honda CRV...AWD can be towed on all four tires, put it in neutral and go, follow the instructions in your CRV manual . Go to Jeep, Ford, Chevy . don't listen to the salesman's, managers word>>>>> the reality of what you can tow is in the owners manual and when you break it your warranty will be not cover the damages and they will be extensive...powertrain wise. Own a manual shifter you MAY be ok on a 4x4...AWD do your homework trust the manual its your lifeline to evading high cost over runsGo see Joe Rubin and leave the herd behind and the dusty trail of lies and frustration, anger behind . The entire Dealership from a-z team will go out of their way to get you in a nice loaner, fix your car in a timely manner and done right, >>>>will they make mistakes ?...of course we are all human, but atHonda in Auburn. they will be make it right., this website wouldn't let me use the Dealers nameTell Joe That Gary.. sent you to him via this review, and after a short time you will see that I speak the truth, Joe is not a relative , he is a new friend for sure.... I would do this review even if I received zip from their incentives, etc.. Life is hard enough, but when they do not fix your vehicle

Nguyet

Jul 30, 2014

I like Hinshaw's Honda because they are the great service .

Honda fan

Jul 21, 2014

I feel Hinshaw's Honda service department genuinely cares. They go above and beyond to ensure my vehicle is safe and well-maintained. I appreciate the friendly service they have offered over the years.

fila5551

Jul 21, 2014

I had a good experience at this dealership. The last time I bought a car was at Scarff Ford in Auburn which was a nightmare. Only concern I have about this transaction is the Warranty purchase I made.The Warranty guys seem to be squirming out of alot of stuff so far, first time I took the car into the Toyota dealership I still wasnt even in the system yet, almost three weeks later. Still early so im hoping I get some minor things taken care of by the Warranty guys..

dednaweb

Jul 13, 2014

When buying a new car, I anticipate that there will be some negotiating back and forth. But I really did not expect that I would be sitting there for SIX HOURS even after I had already accepted the offer made by the salesman. I said "great, I like this price, I'll buy the car right now and drive it out of the lot today." But he kept "checking with his manager" and coming back with reasons why I should pay more, like the accessories. Then he'd come back again to say that particular vehicle didn't have any accessories so he wouldn't charge me for those, but then he'd increase the price elsewhere. At the end of the day, he had added $2,000 more to the price I had already agreed to pay! I finally walked away but he wasn't done humiliating me: he said he'd get his manager to come talk to me, and instead he brought some guy who had no idea what was going on. They make this huge deal about how "honest" they are at Hinshaw, but this one definitely cannot be trusted. Don't waste your time.

robertamacdonald007

Jul 7, 2014

Bob and I had a good time buying our new Honda from Mike O'Brien at Hinshaw Honda. We were a bit amazed at the peaceful, no hassle environment and with Mike's caring and friendly attendance. Yes, we will suggest that our friends and family should "go see OB".Thanks, Mike, we really do appreciate your willingness to show and tell us about all of the new features, etc.Also, you left the door open "anytime" we have further questions. Awesome !

chief789bop

Jul 2, 2014

Always the most outstanding service experience. I am the person that brings my '06 CRV and my wife's '05 CRV for ALL service at Hinshaw's. Bob has always treated me professionally with courtesy and good natured humor. Both of my CRV's have never had to had corrective maint thanks to the preventative maint. that's performed. Would recommend not only the Service Dept. at Hinshaw's, but the Dealership as well. Completely satisfied.

Arnon

Jun 30, 2014

My experience today when I took my 2011 accord into the service department was great. Mike Sands in the service department took care of me in a very timely manner from the time I stepped into the door I did not have to wait more than 5 minutes. These guys are in credible and treat all of their customers like they are number 1. This is how I have been treated fly everyone from the front desk staff, sales staff, and service department. Mike was very helpful and explained my service in detail, which as a customer is nice to know there weren't going to be an surprises. I really enjoy the free wash and vacuum that comes with the oil change, it halls not having to go pay extra for a car wash. By the time I walked out the door, I was thinking that I would recommend going to Hinshaws Honda for either your car servicing needs or car buying needs. The staff at Hinshaws Honda are very helpful!

Nanny Kristina

Jun 30, 2014

This was my first brand new car. Cheryl was very attentive, patient, reasonable & helpful during the buying process. I would highly recommend Hinshaw's Honda of Auburn and working with Cheryl.

bluesky7

Jun 22, 2014

Bod Arnold greeted me and opened the door for me! He asked me what I was there for and proceed to help me and ran out to get my mileage! I really just came in for a check up service and but he proceeded to tell me to get the 60,000 mile service because he told me I was past due which I didn't realize! I told him I wasn't prepared and I didn't have my service coupons but he gave the discounts to me anyway! I was impressed with him genuine concern to help me and take care of me! I like his upbeat attitude and enthusiasm! He gave me a loaner car and i I was able to pick up my car the next day early!

tonyafay

Jun 19, 2014

This is my 3rd Honda CRV lease and Joe Rubin was an exceptional sales person to work with, he not only explained all the new and better features of the new model but was able to get me a great price on my new lease. He was pleasant and professional to work with as is all the staff at the Auburn location every time I go there. Thank you all very much for your hard work Tonya E.

hhamhan

Jun 12, 2014

Talked with salesman Mike O'Brien and he was very knowledgeable on Honda's and traded my 2010 Honda Accord for a new CR-V to tow behind my motorhome.

Jacksn

Jun 10, 2014

I came in to Hinshaw Honda to get yet another repair on my "senior" SUV. I was inclined to get a new car but didn't think it would be possible. My salesperson, Charles Fellows, knew differently. He was able to get me the car and price I wanted in a quick and painless transaction. I heartily recommend both Charles and Hinshaw. Professional, knowledgeable, and trustworthy.

Lydia

Jun 1, 2014

We spent less than an hour to get our deal because she was very straightforward. We really appreciate for all the process she had helped us and we are so blessed that we got the car we wanted with the price we planned!

Lydia Park

Jun 1, 2014

We stopped by Hinshaw's Honda and the car we wanted was waiting for us there by chance. It was such a great deal- simple and straightforward. We didn't waste our time at all and we got what we wanted in an hour! ! Cheryl and Richard were awesome!! The process was so efficient and professional. This was our second experience with Hinshaw and we are so satisfied with their services!

CB16514

May 30, 2014

The comfort of the dealership and friendliness of the crew made the buying process as comfortable as possible. Cheryl was helpful and very responsive to any questions. Looking forward to driving my new car!

bigred55

May 29, 2014

I had my car worked on they did a oil change and Bob was very polite. Bob had our car washed/vacumed and out to us very quick.thank you very much for the wonderful service.

lauradoll

May 28, 2014

We had excellent service from beginning to end! Cheryl was attentive and reasonable. I am glad she helped me out on learning how to operate the car! Five star service!

Honda Accord Coupe

May 27, 2014

I have recently purchased a new car with Hinshaw Honda in Auburn. i would like to comment on my personal service I received from some of your personnel. The names I mention here all gave me excellent help in any questions or help in understanding something about my new car. The people I wish to mention are Daniel, Cheryl, Joe, Tim, and Obie. They were more than helpful and friendly to me for answers to any of my inquires. It is good to work with such a good bunch of people. I have been coming to your dealership for 11 yrs for service and I have never been disappointed. I look forward to working with these people in the future as I am sure I will have more questions. thank you all. Geri Hirakis

HondaFitOwner

May 20, 2014

Hindshaw's Honda is a great place to buy a car. Their staff are all friendly, polite, and always ready to answer any questions you may have. Becki was the lady who helped us, and she explained all our options as buyers. She even gave us a thorough run through of leasing, which most places don't even talk about that option. Because of the excellent customer service and great deals, my husband and I left with a 2013 Honda fit. I would gladly recommend this dealership as the place to go to buy a new or used car! (and their used dealership is right next to the official dealership, which makes shopping so much easier!).

r.holtz

May 18, 2014

Hinshaw's Honda of Auburn really went above and beyond in making sure I was taken care of. Becki Waskey delivered top-notch customer service and really made process of buying a used car very easy. Everything was smooth and stress-free. Any questions or concerns I had were quickly answered and addressed through outstanding customer service by Becki and others at the dealership. When I noticed that one of the front tires on the used car I was purchasing was worn and needed to be replaced, Hinshaw's replaced BOTH front tires with brand new matching tires, free-of-charge. My family has bought 4 cars over the years from Hinshaw's Honda in Auburn, and we will most definitely look there first when looking to purchase another vehicle.

Honda Accord Coupe

May 16, 2014

I wish to express excellent service given to me by Daniel Lombardi and Cheryl. They were very very helpful and polite in helping me find a new vehicle. Daniel was very professional in this sales presentation and Cheryl was very friendly, informative and knowledgeable about my vehicle so therefore it made my experience in finding my new car.very enjoyable. I would highly recommend either one of these employees when purchasing a vehicle at this dealership. Ms Hirakis

April Cornelius

May 9, 2014

This is our 2nd purchase. Our salesperson, Becki Waskey, is on top of everything and made the process go quickly and easily. :)

Denise

Apr 24, 2014

Bob Arnold went above and beyond today. He kept me updated on the status of my repairs and provided individualized service as well! I highly recommend this for any repairs you may need. The coffee tastes great too!

April C

Apr 23, 2014

Becki Waskey was stellar. She even picked us up and provided transportation to get our car upon returning to the States from Germany.:)

DianeWaltman

Apr 11, 2014

I had to brought my Honda in for service they greeted me at the door and listened to my service needs, they didn't try to sell me things I didn't need! I got my car serviced and they also washed it and I was even given a free loaner car to use while my car was being repaired, the cost was reasonable and the work was done right:) I'm very pleased with the service I received and would definitely recommend them to my friends

Brad28

Mar 25, 2014

Sean is an awesome individual. He's down to earth, relaxed, honest and best of all NOT pushy. I was a first time buyer with no real established credit and him and Richard got me into a car I love and am very satisfied with. I will for sure recommend hinshaw honda to everyone and will be back sometime in the future for my next purchase!

bigedst

Mar 16, 2014

we just stopped in to look and they offered us a deal we couldn't turn down. we will come back to this dealer for service and future purchases

Lbuchman

Mar 15, 2014

Sean was awesome not pushy he helped alot tamir and daniel were so great and helpful. They all are so fun and have good sense of humor and make us feel comfortable about anything we decide on. They were knowledgable with cars and helped me get the best service for my car. I got a chevy traverse and im happy with my experience because of the way they all are. Thanks everyone at hinshaws

carols

Mar 14, 2014

they are very helpful and knowledgeable in putting together your purchase

It was worth the drive

Mar 10, 2014

We bought a new 2014 Honda. We went to four Honda dealerships before we chose this one. From the get go we had great service. The sales reps didn't pressure us, the manager was great, even working with finance was a breeze. I would highly recommend the Hinshaw group.

lucasgordon04

Mar 10, 2014

I went to four dealerships before I chose Hinshaw. Cheryl, the sales rep, was professional and knowledgeable. There was no pressure and she made the process easy. I really enjoyed working with Daniel the finance manager. He too got me a great rate and was really helpful. I highly recommend them.

Justin Ismael

Mar 7, 2014

The service team was excellent! They were so helpful, and answered all my questions. My car was serviced so fast, and the complimentary wash and vacuum just added to the experience!!

Corey M

Mar 5, 2014

I talked to Cheryl Krebs over txts about a honda insight that I found on craigslist. She answered all of my questions directly. I came by in a few days and she greeted me as we arrived. Zero sales pitch. Had I received even a hint of any sales tactic i would of left as I did a week prior to another dealer. Good job everyone. I will mention that Mike at the sales department is great and an extra special thanks to Victor for helping me get my badge from my car car after service hours.(Left car overnight for service).

mcglenocc

Mar 4, 2014

Talked to Mike about a possible transmission issue right after buying a used car from their dealership. Nothing ended being wrong but I felt as if the department took their time to research my concerns to come up with an answer. Later that night I realized my work badge was locked in the car. I don't have a spare key and the service department was closed. The staff there was great in helping me get access to the car, it took a little detective work to find the master key and I left with my badge.Thanks to Victor for taking the time to help me with this.

littlefrecks

Mar 3, 2014

I purchased my dream car from Hinshaws Honda in the spring of 2013. Since then I've had oil changes, detailing and minor maintenance work at their service department. The consistent quality of workmanship and friendly service of the staff is unsurpassed. I've had the help of Bob several times and I appreciate his honesty, professional demeanor and attention to detail and promptness in regards to my car needs. My purchase of my Honda CRZ hybrid was not only a investment in an automobile but an investment in a relationship between myself and a wonderful dealership. Two thumbs up, Hinshaws Honda!

Mike&Diane

Mar 2, 2014

Our experience at Hinshaw's was very good. Cheryl, our salesperson was awesome. She sets the bar for customer service at a high level of excellence. During the selection and purchase of our CR-V, Cheryl provided excellent assistance. She was knowledgeable and straight-forward. She never rushed or pressured us during the process and was always available to answer our questions. When we picked up our car, she was there to make sure that all went perfectly and spent considerable time showing us the cars' features before we drove away. Cheryl is there before, during and after the purchase. It is obvious that her goal is customer satisfaction, and that is very special!

LYNNANDJOHN

Feb 26, 2014

i took my car into hinshaws without an appointment and worked with john. he was very nice and took the car right in to change my oil. they did a great job as always and even washed my car . they took good care of me again. i will be back.

CY

Feb 24, 2014

Mike Sands was awesome to deal with. He got our Odyssey diagnosed and fixed, and back on the road in one day! And at a great price. I think people shy away from getting service at dealerships, assuming they will be overcharged, but I will tell people that they shouldn't worry if they are considering Hinshaw's! It was a great experience.

grdprx

Feb 24, 2014

I experienced excellent customer service at Hinshaw's. John was courteous and even notified me of a recall that needed to be performed on my vehicle. The work to be performed was explained well and work was done ahead of schedule! I recommend this service center and will be back.

samsonbuckholtz

Feb 24, 2014

I began my search for a used Honda at Jay Lees in Sumner. Did a bit of looking around and found the experience there to be quit unpleasant. i know Devin through his brother and decided to contact him for my search for a new car. the minute I arrived me and my father were proffesionally greeted by Devin. he was very helpful and seemed very interested to help us. the vehicle i ended up purchasing was not at that dealership but the 2007 Honda Civic i did buy was at the Hinshaws Honda in Auburn.the whole reason i found out about this car was because Devin took the time to look for a car that was what i wanted in the price range that i also wanted. through the extent of my visit not only Devin but the whole staff at Hinshaws made me and my father feel welcome. as it being my first time buying a car from a dealership i can gladly say it was awesome!

tipperml555

Feb 12, 2014

Cheryl was fantastic. Truely interested in the right car for the right person and price. Treated great. Have no doubt I will never buy from anyone else!! Great Job!!

Happy Couple

Feb 3, 2014

After looking for a used truck for some time we found the right truck and Cheryl at Hinshaw! She made the process easy and well informed. Hinshaw had the great used vehicle inventory. Thanks.

Tracey

Feb 3, 2014

I wanted to point out what an outstanding job Cheryl Krebs did at finding a vehicle for my son, Derrick. This is the first car he has purchased with his own money and Cheryl went above and beyond to find a vehicle that was right for him. We never felt like she was hiding the condition of the vehicle and worked with us to settle on a price that worked for him. I would also like to point out that Dan VanWagner made us feel comfortable with the papers my son had to sign and he was sensetive to the fact this experience was all new to him and made sure he understood what he was signing. Thank you to both Cheryl and Dan for making our car buying experience great! We will definately be back when we are in need for another vehicle!

lifesabeach

Feb 3, 2014

Clean and friendly dealership with all sales staff seeming to enjoy their job. Cheryl made the process easy and well informed. We would shop here again because of the staff and the great used inventory of all makes that Hinshaw keeps in their lots.

J.A.M

Jan 29, 2014

It was great, great service and very helpful. Will come back again

p.dahl

Jan 28, 2014

Hinshaws has always been good to me. The customer service is great! Mike and all the rest of the guys are more than happy to help me whenever I have any questions about my car. Thank you for the great service and happy atmosphere!

Spicemaster

Jan 27, 2014

My experience with Becki was pleasurable and none stressful .She went to bat for my and got the deal I wanted.I would truly recommend her to my friends and family.Way to go Hinshaw Honda!

chris2994

Jan 26, 2014

I bought this car and it ended up having a bad headgasket and they sold it to me as is but still they helped me through it and fixed it for me..

Truck buyer

Jan 13, 2014

Working with Becki Waski was a true pleasure. She made the sometime stressful process of buying a vehicle very easy and enjoyable. She gave me a good deal and I am very happy with the purchase. I would definitely recommend her to friends who are interested in buying a car. She also made a follow up call to make sure everything was OK. Thank you again Becki

MarkB

Jan 11, 2014

I worked with Cheryl Krebs in sales to purchase a 2013 Honda Insight and am satisfied with the final price and sales experience. Cheryl made the process easy and was honest / helpful.

Truck buyer

Jan 9, 2014

Bought a 2007 Chevrolet Silverado from Hinshaws The salesperson Becky was very easy to work with and made the experience a pleasure They gave me a good deal and I would definitely would recommend her as somebody who takes what can be a stressful experience and makes it an experience that you feel good about when you leave.

Sue

Jan 8, 2014

I bought a Honda CRV from this dealer and well I wouldn't say I had a poor buying process, it was what happened after that prompted me to write this cautionary review. As I was driving the car out of the lot, I already noticed a light on the dash but the car was brand new and new to me so I didn't know exactly what it was and didn't think anything of it. It turns out it was the tire pressure icon. The next day, less than 24 hours later as I was pulling out of my neighborhood, I noticed I had a flat tire. I tried calling the dealership to see if they could/would help me. I was put on hold for a long time and when I did speak to someone, they basically told me that's not their problem and that I have to call roadside assistance. When I called roadside assistance, I was just put on hold. I was late for work so I finally just left the car and had a friend take me to work. My husband changed the flat and took my car to Les Schwab, a company that I've never done business with and they fixed the problem and didn't even charge us. I just can't believe that a company that I just spent so much money with didn't even attempt to help me or offer any kind of resolution and treated me so poorly while a company that I had never done business with helped me so much. I will be a Les Schwab customer for life but I will NEVER do business with Hinshaw Honda again. That is not how you treat a customer and definitely not how you get repeat customers!

Corey McDonald

Jan 5, 2014

Dutifully followed my wife to the Honda dealership to see the car she was interested in. Met our salesperson Cheryl Krebs and I was immediately put at ease. It's nice to meet someone who understands that its not all about "selling" stuff/cars but it's about relationships. We were gracefully walked thru a process that sold the car to ourselves. I will not hesitate to recommend Cheryl and the dealership to others.

P. McDonald

Jan 5, 2014

Hinshaw Honda - and specifically Cheryl Krebs made buying a new car very efficient. I was totally dreading the whole experience but I just had to get rid of an old car that was falling apart around me. I went in looking for a used car and test drove with Cheryl. Had to sleep on it, and came back the next day with my husband and test drove the car on the freeway and decided I did not like the road noise. I walked in, returned the keys and Cheryl encouraged us to drive a 2014. She made us feel special like we "deserved" to try and test drive a 2014. She handed us the keys and we were gone down the freeway. We were SOLD on the car! We were so impressed with how "efficient" everything went from paperwork, Daniel getting organized for the finance stuff, and Cheryl even helped me program phone numbers into my car and sync my phone. Very cool! She carefully removed my "good to go" sticker off my old car and was just so intuned to Detail, but it's the "little stuff" that made it so nice.

Amy N.

Jan 3, 2014

Since my move to WA from Hawaii, I'm happy that I was referred to Hinshaw Honda by my cousin and her husband who lives in Auburn. Since then, I've been taking my Honda there for service even though I've moved from Auburn to Tacoma. Its a longer driver, but well worth the travel. I have developed a wonderful relationship with ALL of their Service Dept, but mainly Damon Titus who has not failed me once (knock on wood..lol) It is because of this service that I would not go anywhere else (except for 1 instance during my travel from CA to WA), but other than that, I plan my trips and services accordingly. Because I have faithfully maintained my vehicle and took advise from Damon when my car needed the extra attention, I was able to get myself a brand new 2014 Honda Accord EX-L and get an AWESOME trade-in value for my car that I brought from Hawaii with me last year. Thank you to Damon Titus who referred me to Cheryl Krebs to help me with "appraising my car" and who got the car I really wanted. Lets not forget the Finance Mgr, Richard for making it so simple, painless and even with the "curve ball" he was handed with, he made it happen! They were ALL very attentive my my needs and concerns. I will miss my 2007 Honda Accord EX-L, but I know that the next owner will be very proud and happy to own it because it was well taken care of by me and the Service Dept of HInshaw Honda. I want to say "Mahalo" for your wonderful and awesome Customer Service, and you have "Made a Believer out of ME" here in Washington!.

asellona

Jan 3, 2014

I've been going to Hinshaw Honda since I moved from Hawaii on October 2012. I was referred by my cousin and husband who gave them a high praise due to their excellent customer and caring service. Up until now, I've always gone to this location even though I live 30 minutes away AND there are "2" other Honda locations that I can go to for servicing. Damon and the entire service department has always taken good care of me and my car from when I arrive (opening the door) to when I leave (opening the door) - what service! So on 12/31/13, I've taken the advice from Damon to have my 15K service on my car. At this visit, being that my car has racked up alot of miles during my travels, I have asked for my car to be appraised as well. Well, he referred me to Cheryl Krebs who has taken really good care of my needs and attention. She simply made it so effortless and painless to purchase my car. There were no heavy sales talks, just gave me what I wanted and was on my way to owning my brand new Honda Accord. I have to say, they pay very close attention to details and did not push me to buy something I didn't want or can afford. At the end of my negotiating with Cheryl, she introduced me the the Finance Mgr, Richard who was very helpful and made my purchase very painless even with the curve ball that was tossed in his direction. He made it happen! I want to say "Mahalo" to Damon Titus, Cheryl Krebs, Richard (Finance Mgr) and of course the entire Hinshaw Honda for "Making a believer out of Me!"... I am now a proud owner of a 2014 Honda Accord EX-L which I purchased on 12/31/13 - what a way to end the year and an awesome way to start the new year with my new ride! Thank you!

Danete Oneal

Dec 31, 2013

What can I say about this dealership except FABULOUS. I bring my 2008 Honda Ridgeline in for oil service and I leave with a brand new 2014 Honda CR-V. I must admit I really wasn't looking for a new car because of other expenditures I've recently incurred. I needed to focus on cutting my expenses and gas mileage. If it weren't for Charles, I would NOT have bought a new vehicle with them. The parts department service is also impeccable an very accomodating. Charles is fabulous to work with and is a real great guy. Hinshaw's is lucky to have him. Thank you for making my first new car purchase so great. You ALL are 5 stars in my book!

B. MOREEN

Dec 31, 2013

SERVICE, AVAILABILITY, FRIENDLY AND HELPFUL. EXPERIENCE PAR EXCELLANT.

Brandy Oto

Dec 29, 2013

Cheryl K helped us pick out a great car with difficult financial issues. She was helpful friendly and honest, which is a rare trait in sales! Thanks for great service

Debby R.

Dec 24, 2013

Not only is it great customer service but they care about you. They want you to walk away with the vehicle you have in mind. I was greeted immediately upon walking up to the door and was taken to a salesperson (Cheryl Krebs) who began showing me vehicles. I didn't care for the first one I was shown and when I gave her the specifics of what I was looking for she found the car I wanted in the color I wanted. I was treated with respect and care and would definitely recommend this dealership if you are in the market for a Honda.

nat1zh

Dec 12, 2013

Since 2004 I am the customer of Hinshaw's Honda Dealership.I think this is the best company where you can lease new car.I will recommend this dealership to all my friends and family because of absolutely great service,very friendly staff and reasonable price. I would like to thank all of them for the excellent job. Natalya Z.

Lily K.

Dec 8, 2013

Purchased a car from Cheryl Krebs and she was so helpful, getting us what we wanted and taking us for a drive on two cars. Would highly recommend her to anyone.

ladyluck131

Dec 4, 2013

I texted with Chandler a few days earlier and he got me down there by promising me a price (or close) to the price I was looking to spend. Once I got there, that wasn't really the case, but I think they did work to get me the best deal they could, and I liked the car. They were very friendly and not too pushy.

jlbusek

Dec 4, 2013

Excellent customer service, friendly and clean dealership. Chandler did his best to make my guy and I comfortable and informed when making a decision to purchase a vehicle. Will be sending people his way!

Pleased customer

Dec 3, 2013

Bought Civic several years ago. Take cars (three of them) to service department regularly. People are great! Know me by name. Never had any problems with service. Cars run perfectly. Why buy new when your car gets such great service it runs like new?

chief789bop

Dec 3, 2013

I HAVE NEVER USED A SERVICE DEPARTMENT OTHER THAN HINSHAW'S FOR MY TWO HONDA CRV'S SINCE PURCHASED FROM HINSHAW'S IN '05/'06, AND WOULD NEVER CONSIDER CHANGING THAT PRACTICE. THE SERVICE DEPT. IS A NO NONSENSE OPERATION THAT DOES THE TASK(s) CORRECTLY THE FIRST TIME AND THE FRIENDLINESS OF NOT ONLY BOB, BUT ALL OF THE SERVICE DEPT STAFF, IS OUTSTANDING. I CAN HONESTLY SAY THAT IN MY 57 YEARS OF OWNING AUTOMOBILES THAT I HAVE NEVER BEEN TREATED AS WELL AS I AM AT HINSHAW'S. WHEN MY VEHICLES ARE READY I ALWAYS LEAVE THE FACILITY FEELING GREAT THAT MY RIGS AND ME HAVE BEEN TREATED WITH THOROUGH PROFESSIONALISM AND RESPECT. BRAVO ZULU TO BOB FOR HANDLING MY SERVICE DEPARTMENT EXPERIENCE FROM THE INITIAL PHONE CALL TO SET UP A MAINTENANCE PROCEDURE TO THE TIME I AM ON MY WAY BACK HOME. AND I NEVER HAVE FELT THAT I HAVE BEEN RIPPED OFF FOR THE COST OF WHAT WAS DONE. OUTSTANDING DEALERSHIP IN ALL RESPECTS.

Carlos Ruiz

Dec 2, 2013

I worked with Cheryl Krebs and she was great. I called around telling dealers what I was looking for and she promised that if I came in she would make it worth my while and she did not disappoint. I have dealt with dealers a few times and my father-in-law likes to say "I am not looking for the best deal, just a fair one" and this is what I got from them. Very happy with the negotiation process! It didn't involve you talking to the sales person, they go back to finance and back to you about 20 times. We reached a number within 15-20mins and finalized the deal within the hour. I came back next day to fill out paper and it was done. That easy. I do not work for any car dealer (I'm sure something a dealer would say lol) but can't stress enough how happy I was with the process and the people there.

cruiz78

Dec 2, 2013

I worked with Cheryl Krebs and she was great. I called around telling dealers what I was looking for and she promised that if I came in she would make it worth my while and she did not disappoint. I have dealt with dealers a few times and my father-in-law likes to say "I am not looking for the best deal, just a fair one" and this is what I got from them. Very happy with the negotiation process! It didn't involve you talking to the sales person, they go back to finance and back to you about 20 times. We reached a number within 15-20mins and finalized the deal within the hour. I came back next day to fill out paper and it was done. That easy. I do not work for any car dealer (I'm sure something a dealer would say lol) but can't stress enough how happy I was with the process and the people there.

jxBrandon2

Nov 30, 2013

Martinez Family Customer Service SurveyMario Martinez (Dad)I would like to thank the Hindshaw team for their outstanding customer service. . Hindshaw Honda was our last stop after a long day looking for a car at four other car dealers. They truly made us feel at ease for our first car purchase for my son. They addressed all of our questions and took care of the minor car issues on the car that we purchased. A true class act team and would highly recommend customer and friends to purchase a car from Hindshaw.BrandonHinshaws Honda is a fantastic place! Their friendly and told us everything we needed to know about the car and even gave us a copy of the car fax! I love the car and I cant wait to really start driving it and this place did an awesome job!We would like to thank the following Hindshaw team members.Cheryl CrebsMonte Mcain

matt671

Nov 26, 2013

Excellent and quality customer service at hinshaws acura. Kelly stallcop was very friendly and honest. Great experience working with Kelly and the service crew. I would highly recommend this dealership to anyone. Great crew. Thanks Kelly. Matt mendiola.

r.peterson

Nov 25, 2013

Without a doubt the best car buying experience I've ever had. In comparison to recent visits to other local Honda dealers, our experience at Hinshaw's was night and day. From the very beginning, Cheryl Krebs was engaging, genuine, and very personable. We were in the market for a Pilot and Hinshaw's had exactly what we wanted. The car buying process was quick and honest. Cheryl's level of customer service was impeccable. Once it progressed to financing steps, Daniel too was very personable and straightforward. Hinshaw's treated us well and we will absolutely go back if we're in the market for a new car again.

CarEnthusiast13

Nov 21, 2013

I don't remember the last time I felt so welcome and cared for during a car buying experience. Becki went out of her way to find several options to meet my vehicle requirements, and I didn't feel any pressure to make a decision I wasn't comfortable with. She took extra time to make sure I understood all of my financing options, and I didn't feel rushed. I left feeling like Hinshaw Honda really cares about their customers, and I highly recommend them.

jum0ng91

Nov 21, 2013

It's a good dealership. Chandler was a good employee. I never felt like I was being pushed to buy a vehicle unlike other dealers. He always tried to help me find a vehicle that I wanted or something similar to it. He was cool to talk to and had good advice on cars. I would recommend others to come to this dealership and see Chandler. He's very helpful

Lacilee

Nov 19, 2013

Chandler is an A+ salesmen and definitely went the extra mile and made this a great, comfortable and fun experience! All of my expectations were by far met by the entire team at Hinshaw!

GoHAWKS

Nov 14, 2013

The buying process at Hinshaws Honda is very very easy. This is the second Honda our family has purchased from Hinshaws Honda. This last car was purchased brand new, All the options were shown, Cheryl even brought out 2 of them and set them side by side to let us choose the color we wanted. The service department is also fantastic. Even when you don't have an appointment, they will get you in and out. 5 stars on this one.

Boyd and Connie Adams

Nov 13, 2013

My wife and I are thankful for the kind,courteous, and helpful people at Hinshaw's Honda in Auburn,Wa. We believe that they gave us a very fair trade in value on both vehicles and a very fair price on our 2007 Honda CRV. We have done business with them for about 15yrs. now and they have treated us well in every way.

Velasquezfamily

Nov 6, 2013

We showed up on a whim just before closing on Halloween night. We were NOT expecting to drive away with the nicest car we have ever owned! They let us look around without "attacking" us. When it was clear we had a few questions they greeted us right away. We had 2 small children who were restless with us.... no problem. They had snacks, hot chocolate, balloons, and a play area for them. They later said, "that was the best time ever!" The staff was NOT pushy at all! They were honest and gave us a great price we could handle. The staff walked us through everything and we were in and out with a car we love in no time. Great experience! When the minivan dies, we will be back:)The Velasquez Family

Animal Lover

Nov 5, 2013

Not knowing where to go and what to do...I headed to Hinshaw Honda in Auburn where my family has done business for several years. The thought of having to buy an newer vehicle was not what I wanted to think about but when I arrived I had found several vehicles on their used car lot and it was there I found my new car! The staff was awesome, answered all of my questions and let me tinker around all day! It is here where I met my sales associate CHERYL KREBS! It was like going shopping with you oldest and dearest friend...one who knows you, knows what is in your best interest and was supportive to the end. When it came to the finance department...they went the 9 yards folks! When I would get frustrated, they were patient and kind. Every effort was made to assist me and I an honestly say...ALL of the GANG was rooting me on!!! That evening,when all was said and done, Cheryl had my vehicle ready, washed, gassed and my license plates already on! When she handed me the keys and said "It's all yours" I hugged her with tears and I drove out in my new car. It had everything I ever wanted and or needed thanks to my friend Cheryl Krebs and the staff at Hinshaws....you made me believe that anything is possible! Now Cheryl...when are we getting together for lunch?

Heidini77

Nov 4, 2013

The staff are super friendly and helpful! Mike in service always ready to help!!

kraig

Nov 4, 2013

provided great service and customer service too. even with wifi down they found a way to get me connected

fayolivas

Nov 3, 2013

Customer service were very helpful. Made sure to find what we really was looking for.Didnt really get what we wanted but in the end we think it was worth it.All in all great service and friendly. We would recommend family and friends.

Blonde

Nov 3, 2013

It was a pleasure for me working with Cheryl, she understood women's absolute needs in a new car, I am glad Hinshaw's has her now. This is my 2nd civic purchase and I will be back next time. Thank you for taking a good care of me, not being pushy and being patient. P.S. Water and crackers was a deal breaker:=)))

Jenn

Nov 2, 2013

We came in on Friday evening looking for a small suv and found exactly what we were looking for. Cheryl was very helpful and knowledgeable about the car. Great experience!

kvalia

Oct 24, 2013

The entire experience was amazing. Friendly staff, good customer service. They had what I want it. They work with their customers to keep us satisfied and to provide the best service. I am glad I choose this particular dealership.

Salinn

Oct 23, 2013

This was the first time that I have ever gone to a car dealership to purchase and had a completely wonderful experience that I would do over again. No pushy, rude salespeople here. Everyone is customer service oriented and really cares about your needs and what you are looking for in a vehicle, and that's what really matters. I really felt that the cars I viewed were a good fit for me, and not "the ones we're trying to push today" like I've felt at other places in the past. They actually listened when I told them what my price needs and situations were, and matched me with the best car I could afford. Thank you all so much for the great customer service (and the car is pretty great too)! Couldn't have hired nicer people, way to go Hinshaws!

Sarah P.

Oct 23, 2013

When I think of car-buying experiences, I look at them with dread. That pit-of-your-stomach horrible feeling that you get when you walk into a dealership and you have to avoid everyone. I am so happy that this experience was so different. Becki Waskey in sales and Daniel VanWagner in finance made this easily the best car purchase I have ever made, I ended up coming back in less than a month to purchase another car with my husband! The selection is excellent, and both Becki and Daniel have a great way of answering my questions before I even get to them, they are so knowledgeable about everything. Becki really took time to get to know me and my family, and the situations that I really needed to look at that went into my car purchase decision and I couldn't have been more positive about it. She understood my frustration and how "high maintenance" I get when I put up the walls when you're dealing with (most) salespeople, and she always had the kindest words and let me take the time that I needed. Not pushy, not passive-aggressive, just great. The last time I bought a car I had such a horrible experience I really never wanted to deal with a dealership again, and I'm so glad I found Hinshaws. I know that you will be treated with respect and patience when you go inside their doors. Thank you!

SithSinthavong

Oct 20, 2013

Friendly sales assoc. and very good customer sevice. Chandler made us feel right at home and was very helpful with choosing the right vehicle for our family.

Ted

Oct 19, 2013

We have purchased Honda vehicles from Hinshaw's Honda since 1986, for the simple reason that they offer superior service. They make purchasing and servicing your Honda vehicle a pleasure. Purchasing our 2014, Honda Accord EXL from Becki Waskey, 253-833-7900, was a delight.

Dawn

Oct 18, 2013

From the minute they greet you at the door with a smile to the moment they hand you back your keys these guys are TOP NOTCH to say the least! WOULDN'T THINK about going anywhere else!!!

Blaine S.

Oct 18, 2013

The service is great and they take care of me as if I have been going there for repairs for 10 years. They are always ready with a smile and a joke. The repairs are made swiftly. If they notice something is damaged or broken, they notify you while they are working on the car and let you know.

klvaldez

Oct 16, 2013

Husband and I purchased an Accord from Hinshaws in the past had pleasing customer service from sales and "straight-up quality" from the service department for car maintenance. This recent trip (with 2 kids) to Hinshaws was to purchase. Chandler greeted me (us) in the used lot and listened to what I had to say about "must haves" for our next vehicle and how much I was willing to spend. He took time to do comparison test drives with me (and the kids, bantering with them so they felt included in the process). My word to anyone ready to buy a car: 1. know what you can comfortably afford, 2. choose a quality product, 3. familiarize yourself with "financing terms" so the money part does not scare you, 4. Find a trustworthy dealer representative- Chandler (did I mention my kids liked him too?!)

Danete ONeal

Oct 16, 2013

The reason I return to this establishment for service is because of their outstanding service and the respect they give their customers. I will continue to give my business to Hinshaw Honda because of it. Thank You.

GiantTroll2

Oct 15, 2013

When I was having issues with my previous vehicle, I went to Hinshaw's and worked with Becki who helped my wife and I a week before find a car for my mother-in-law. The experience was painless and Becki was extremely helpful and knowledgeable (even though she did not know what the "W" button was for on the Volvo). This time around she gave me an amazing deal on a Pontiac. The car did have some minor issues but Becki and Monty made sure to take care of those issues for me without any hassle. I highly recommend Hinshaw's for a smooth and stress free car buying experience! ~ Jon

NormanT

Oct 15, 2013

Friendly service, seem willing to make price work for your needs. Large assortment of cars, clean facility, and always offering refreshments. Pleased with my service and purchase.

GiantTroll2

Oct 15, 2013

When I was having issues with my previous vehicle, I went to Hinshaw's and worked with Becki who helped my wife and I a week before find a car for my mother-in-law. The experience was painless and Becki was extremely helpful and knowledgeable (even though she did not know what the "W" button was for on the Volvo). This time around she gave me an amazing deal on a Pontiac. The car did have some minor issues but Becki and Monty made sure to take care of those issues for me without any hassle. I highly recommend Hinshaw's for a smooth and stress free car buying experience! ~ Jon

Kim

Oct 13, 2013

I came in shopping around for a small suv, but wasn't sure what I was looking for. Cheryl was so helpful in showing me my options without being overly pushy when I told her I wanted to look at other lots as well. I ended up coming back to her a couple days later and am now walking out with the keys to my CR-V! If you want someone to guide you then come to this dealership!

sydneyb

Sep 27, 2013

Chandler is an excellent salesman who worked hard to put me in a car I wanted and at a value I couldn't say no to. I would recommend him to anyone looking to enjoy their experience while getting a New car.

Joyce-ALASKA AIRLINES

Sep 27, 2013

CHERYL, I appreciate all you did to help me find just the "perfect car", it was like shopping with an "old friend".

RON AND KAREN ROBERTS

Sep 26, 2013

ON SEPTEMBER 15TH WE BOUGHT A HONDA PILOT FROM HINSHAW'S HONDA IN AUBURN, WA. OUR SALESPERSON WAS CHERYL KREBS, SHE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. WE FELT VERY COMFORTABLE WORKING WITH HER. WE WANTED A SPECIFIC COLOR AND CHERYL WAS ABLE TO FIND IT. SO WHEN WE CAME TO PICK IT UP CHERYL SPENT TWO HOURS HELPING US LEARN ALL THE NEW TECHNOLOGY OF OUR NEW VEHICLE. WE WERE VERY PLEASED WITH HINSHAW'S AND CHERYL. WE WILL RECOMMEND BOTH TO OUR FRIENDS AND FAMILY.

gmkanter

Sep 22, 2013

Becki was very helpful in matching our needs to a used vehicle and finding what was within our budget. She was also instrumental in helping us through some post-sale concerns, with our satisfaction her main concern.It was a win-win. Our thanks to Becki.

CLin

Sep 14, 2013

Just get a 2013 new Honda Civic. The sales Cheryl is just so nice and professional, she work so hard and try everything she can to help me to get the best price!! I will be highly recommend this dealership and her to anyone that is willing to buy a car.

Cheryl

Sep 14, 2013

This dealership is just amazing!! The people there are so kind and professional!! I will highly recommend all of my friends that are willing to buy a Honda vehicle with Cheryl, the best car sales I have ever met. She is going to do everything she can to get you the best deal. Overall, I am so glad I buy the new Honda Civic with them.

Superman

Sep 10, 2013

Hinshaws Honda service is a great place to get your car serviced. Good prices and quick service. Highly recommended!!!!

jean123

Sep 5, 2013

Cheryl was very friendly and helpful. We wanted a 1-2 yr. old car for a reasonable price. After several minutes of discussion she brought around a van that fit our needs and more. It is a year old with very little milage. She answered all of our questions but did not pressure us. Had not planned to buy on this day but ended up with the exact vehicle that we need. It was a three to four hour process which is fairly normal from our experience. She did a couple of extra things for us ( some water and a little snack) since we had missed lunch. That has never been done before in the past. I would definitely do business there again, especially with Cheryl.

Njriess

Sep 2, 2013

Hinshaw Honda was so friendly, helpful and mindful of me as a customer. They took the time to find the right car for me and my family.

Megan

Aug 26, 2013

Just bought a beautiful new Honda Civic from Cheryl at Hinshaws Honda. Had a great buying experience and really enjoyed working with Cheryl. She is really knowledgeable and not high pressure. She worked hard to get me the deal I wanted and Ill recommend her to friends.

Jenny Lim

Aug 24, 2013

Hinshaw Honda Dealership was a great experience on buying my first car. I couldn't ask for a better place to purchase my new 2006 honda accord. The service at hinshaw honda auburn was very great with the good help of Ms.Cheryl Kerb . She helped me a lot about the situate of my car. I appreciate the help and effort of being a good sell person. I would recommend this dealership to anyone to who wants to buy a used or new car.

joser

Aug 21, 2013

It was a great experience, the sales rep was amazing she new knowlegable, respectful, and listen to my needs. It was an A+ experience

lschrock19

Aug 14, 2013

My experience at Hinshaw Honda was awesome! Becki worked extremely hard to make sure I test drove cars within my budget and worked magic in making my top choice affordable. It truly was an outstanding experience and I would highly recommend Hinshaw Honda to everyone. Make sure you ask for Becki! She goes above and beyond with customer satisfaction.

George and Diane

Aug 13, 2013

Purchased our "NEW" 2013 CR-V from Cheryl, wasn't pushy, gave us the time to research other possibilities, the competition, wasn't as as nice as the CR-V. Called "Cheryl" back the next day, she gave me some numbers to compare "NEW" vs "USED". Made the decision to go with a backup camera and some other upgrades. She got us a great deal on an EX, also on AWD vs. FWD, which is what we first wanted, and an additional discount because we were flexible with color, we really didn't want black. Good experience all the way around. Finance manager Daniel got us in and out and on our way. All very painless, as it should be, no dickering!! Thank you Hinshaws Honda, and especially our saleslady, Cheryl.

limage20

Aug 6, 2013

We had a great experience with Becki Waskey at Hinshaw's Honda of Auburn. We spent a great deal of time with Becki looking at the various cars that would fit out needs. We test drove 2 of the cars, but probably peered in close to 10! If you need a car, look for Becki. She was very friendly, fair & easy to work with!

EdH

Aug 6, 2013

Always use Hinshaws Honda for my service consistant great highly recomend.

ChristineBeck

Aug 4, 2013

Les was great. He was very informative and answered all my questions. He worked with me to get the best deal possible. The service was excellent.

Football2020

Aug 3, 2013

Bought an 2013 Honda Accord EX here recently and the buying experience was excellent. Hondas practically sell themselves however it's nice to work with sales staff that knows the technical details, options, pricing, etc. Sales folks are courteous and there is no pressure. I would recommend working with Cheryll.

crs009

Jul 31, 2013

Becki has outstanding customer service! She went out of her way to please me as a customer, and is very knowledgeable in the field. If you want a car, she is the girl to go to!

Melrice

Jul 29, 2013

As we all know buying a car can be stressful, not with Becki and Hinshaw! Thank you for making this purchase so easy and trusting!

JEFF AND ELAYNA EINBENDER

Jul 27, 2013

CHERYL WAS VERY PROFESSIONAL, COURTEOUS, AND HONEST. WE FELT AT EASE WITH HER. THE COMFORT LEVEL SHE HELPED CREATE MADEI IT POSSIBLE FOR US TO WORK THROUGH SOME OFTHE DIFICULT POINTS OF GETTING OUR DEAL DONE. HINSHAW'S HONDA IS FORTUNATE TO HAVE CHERYL REPRESENT THEIR DEALERSHIP. SHE HAS LEFT US WITH THE TYPE OFIMPRESSION THAT WOULD BRING ANY CUSTOMER BACK.

Ashley Z.

Jul 26, 2013

Les was great, and with the help of his fellow employees, they made the buying experience much easier than we had imagined. I highly recommend this dealership.

Justin#1

Jul 25, 2013

The service department is great,..they wash you car too!! Ask for Mike,...He is the best!! Thanks guys.

Happy CRV drivers

Jul 23, 2013

My wife and I have been coming to Hinshaw's for several years, we both own CRVs. We love the model and really apprecaite the service. Mike and Steve in the services area treat us with respect, yet still friendly. We wouildn't think of going anywhere else for service or our next car.

angieaneff

Jul 22, 2013

I was there with a friend to help her and had the most amazing experience with Becki. She was knowledgeable and when it is time to buy a new car this most likely will be our first stop.

BRITNY O'NEIL

Jul 22, 2013

OMG THEY'RE SOOO AWESOME!!!!! THEY HELPED ME VERY QUICKLY

Ebrown

Jul 22, 2013

We drive from Olympia to have our Hondas serviced here. Mike in service is great and if our schedule is tight we get a loaner car. Cannot beat the good attitude and honest service that is lacking in the other places we have gone in the past.

Laura

Jul 22, 2013

Good overall experience working with Cheryl in buying a used 2006 Civic. Bought a clean car at a good price!

NReed

Jul 18, 2013

Referred for a reason. I would not purchase a vehicle anywhere else. Excellent service, experience, attention to detail, very kind and down to earth-real trustworthy staff who know their cars and we were in and out with our purchase. Go there!

NicoleReed

Jul 17, 2013

I would not purchase a vehicle anywhere else. Excellent service, experience, attention to detail, very kind and down to earth-real trustworthy staff who know their cars and we were in and out with our purchase. Go there!

JulissaPortillo

Jun 30, 2013

Love how friendly Becky was, she listened to what I wanted and she never gave up. Love how we did'nt get forced into the deal too. Hongtou was friendly also while telling us our add on options. The rest if the staff was great also, from the beginning they greeted us with a warm smile and were really down to Earth. Thanks Hinshaw's Honda in Auburn.... Awesome! Julissa P. E.

LandCmazda

Jun 30, 2013

Both my boyfriend are still raving about the service and amazing level of care provided to us by both our salesman Les Lemieux and your dealership in total. I was not pressured and felt taken care of the entire time. Our next purchase will definately be with your dealership.

hemant_mattoo

Jun 9, 2013

Keep up the good work. Excellent work. Perfect service, sales dept was awesome. Quality if work was very good. I drove more than 20 miles just to be here.

coach227

Apr 27, 2013

This is my second experience with Charles fellows,buying a vehicle. he is very personable and easy to work with and in the future I will only buy my vehicle from him.

Sandy2013

Mar 16, 2013

This is my second time working with Charles and he has always worked with me to get what i want i would come back here to Hinshaw Honda if i where to trade in for another car

Barbara M.

Mar 7, 2013

Hinshaws has provided my family with excellent, knowlegeable and friendly service for many years now. My recent visit was to have the oil changed in my 2008 Pilot. The Service advisor was very helpful, friendly and courteous. The cars was ready within a hour and I was on my way. I have never had a negitive visit with Hinshaw's Honda. Excellent service, thank you very much. Barbara M

Dave K

Mar 1, 2013

Purchased a new 2008 Accord and it was a good experience. Sales person was friendly, answered all my questions, didn't try to up-sell me and concluded the deal with no muss, no fuss. Service work there on both my Hondas has been very good. The service personnel are very professional. I continue to do business with Hinshaw's Honda.

whitcherfamily

Feb 19, 2013

We have used Hinshaw's Honda for our service for many years, and we have have never been disappointed. The price is reasonable, they have never tried to sell unnecesary repairs and we have never had a problem with the quality of their work. And the free car wash is excellent too!

Satisfied Customer

Feb 19, 2013

We love the service we get from Hinshaw's. They take care of the repairs we need without trying to add unnecessary charges. Everything is always top-notch. If you own a Honda, we would definitely encourage you to use them for all of your service needs.

alvesr

Feb 8, 2013

James Battle, salesperson at Hinshaw Honda, provided me with EXCELLENT customer service while I was shopping for an either used or new car. At the end, I decided on a 2012 Honda Civic. He negotiated with me patiently and I ended up getting a price that was palatable to my wallet. He, along with his assistant Orlando, painstakingly followed me to drop off my rental car and get my brand new car. Thank you, James and Orlando, for your patience and SUPERB service!

Satisfied customer

Feb 5, 2013

We have purchased two new cars from Hinshaw's Honda. We had wonderful experiences both times and were impressed with the great customer service and personalized care that was shown to us. We would highly recommend Hinshaw's Honda to anyone interested in having a great car buying experience.

13thgrave

Jan 23, 2013

i have bought 4 cars here. hope to keep comeing back. hinshaws has a good service dept. too. damon is a real nice persn to deal with.

Jon Corriveau

Jan 8, 2013

I looked at several different small Crossover AWD vehicles and visited numerous dealerships. Hinshaw's Honda and the proven Honda CRV stuck out from the beginning. James and Charlie at Hinshaw's treated me with respect and didn't inudate me with calls and emails like all of the other dealers. When it came time to make the deal, they listened to my needs, and we quickly came to an agreement. All of the other dealers treated me like I didn't know basic math. I did alot of research on the vehicle and price and knew what would work. I have purchased several new cars from different dealers in the past and thus far my experience at Hinshaw's has been the best.I would highly reccomend Hinshaw's Honda.

ironhorse360

Jan 7, 2013

I bought a used dodge Ram on 12/22/12. The sales guy said the service department goes through all the vehicles and makes sure they are serviced and ready to go. BS!!! I just took my truck into Les scwab for a front and squeak and they tld me I need new struts and bushings. I went back to Hinshaw's and they said you bought it AS IS. That's CRAP. I have'nt even had the vehicle two weeks. They sold me a truck with bad struts and bushings. Very disapointed with this dealership. I would never buy from them again. Terible people!!!!!! Go to a diffrent dealership !!!!!! The struts have been bad for a long time.....

barkingd

Dec 20, 2012

On 7/20/2012, I purchased a Civic EX-L. Because of how a sales manager Jessie handled my situation, it was by far the worst purchasing experience of my life. This was due to complete lack of compassion, human dignity, sensitivity, and customer service Jessie displayed. In the end, I was an unsatisfied customer. In this case, the sale of the vehicle trumped customer service in a way that I have never experienced before. We had to make a quick decision because I was leaving for a 5 day business trip the next day, my wife didn't have a car, was 26 weeks pregnant, and we had just moved to the area 2 weeks prior from Ohio. In addition, we didn't have furniture due to major issue with United Van lines. We had been sleeping on an air mattress for close to 2 weeks. The delivery of my car was also delayed by 2 weeks. We had no transportation, no furniture, a weeks' worth of clothes, and my wife was pregnant. As you can imagine, we were in a highly stressful situation for a family who just moved across the country with no friends or family in the area. And to top it all off, I had to leave the next morning for a 5 day business trip, and my wife needed transportation. We settled on the EX-L without navigation even though it wasn't exactly what we wanted. My wife needed navigation as we had just moved to the area. We were not keen on using a Garmin, as they are less convenient and in many ways can be a catalyst to car burglary and break-ins. The dealership was closing for the evening, and I signed paperwork for the car but didn't take delivery of the vehicle. The vehicle had to be brought in from another dealership. The next morning, Renton Honda called us back and notified us that they in fact could meet our pricing needs for the EX-L with navigation for $25,500 out the door. My wife and I were very excited because having navigation in the dash of the car was extremely important to my wife. We came from a city where car break- ins were quite common, and we also knew that civics were commonly targeted for theft. After getting the call from Renton Honda, I called Hinshaw Honda back to see if something could be done. I informed the Sales Manager Jessie at Hinshaw of our incredibly difficult move and situation. manufacturer. I wanted to stay with Honda. Jessie informed me that it didn't I explained to Jessie that another Honda dealership was able to meet our needs and asked if he could work something out to match it. Otherwise, I wanted to get the car we wanted at the price we wanted from Honda, regardless of the dealership. He instructed me to come in and speak with him about it. I immediately drove to the dealership. Jessie was not very sympathetic or flexible over the phone. After meeting with Jessie, I explained my family's situation & struggle moving to Seattle and my timeline. Jessie provided absolutely no sympathy or care for my situation and told me that all he could do is find another vehicle and charge me the difference. He said that if he matched Renton's price he would be losing money. Jessie didn't want to lose money. I asked Jessie why something between the Honda dealerships couldn't be done? I wasn't trying to take my business to another matter that Renton was a Honda dealership. Jessie informed me that each dealership is different and in no way shape or form the same. I didn't quite understand how this could be. Jessie told me that the car I had signed paperwork for the night before should be good enough and that it was a good deal. Jessie informed me that I should be happy with the car and that Hinshaw had done "nothing wrong. Jessie didn't want to lose money. I told him that I felt like he was putting the sale of the car ahead of our unique customer needs and ahead of customer service. He had the ability to make the situation right, but he chose not to. I have never had a sales person display such a complete disregard for a customer especially given our unique circumstances. It's amazing to me that this could happen between two Honda dealerships. I wasn't trying to take my business to a competitor. My request for help was made within the Honda brand of dealerships, the Honda family of dealerships. What I have learned is that if Honda cares about customer service, not all of its dealerships are adhering to the standard set by the Corporate Honda brand. I will end with an excerpt directly from the Honda corporate website "Our products are available the world over and we take seriously the responsibility to not just meet, but to exceed the expectations of our customers and ourselves. To do this requires bright minds, close teamwork and a commitment to fulfill our dreams. Does this sound like you?' Perhaps the sales management staff should begin asking themselves those same questions

snow country

Jun 3, 2012

This was our first time buying a vehicle from Hinswhaw's Honda. Jim ensured that we were completely satisfied with the vehicle we bought. He went above and beyond our expectations, and we will go back again for our next vehicle.

BugJuice

Jan 4, 2012

This dealership has a problem dealing with anything. From scrathing the paint to locks that did not work properly. I went to differant dealership after so many issuses with them. And found out that child door lock was "fixed" with out and declaraction to this. Door locked open. Now they refuse to pay for repairs and stated we bought it used and they would never do that. (paper work said it was new w/ 47mile on it)We have bough 2 hondas new and will never buy another one. oh by the way the custumer srevice number for Honda will not help you either b they are a independent.

sandyscorner

Dec 29, 2011

From start to finish my experience with Devin Howell at Hinshaw's Honda was not great, it was EXCELLENT! From first contact- to signing on the bottom line- my experience was as good as you could possibly hope for! No hassles no pressure just great customer service! Knowlegable, professional and hospitible too! I love my new (well, new to me) Honda! Notice all of the exclamation marks in my comments? Well, that's because I am truely impressed by both Devin and Kevin at Hinshaws...thanx!!!

Nosby86

Sep 19, 2011

Honda looking for a car. I'm currently a graduate student with both limited income and credit, and every other dealership I visited "booted" me as soon as they looked at my credit application. I worked with Sean at Hinshaw's, and he did a great job finding me a car that fit my specifications. Kyle, the business manager, worked hard to secure funding for my purchase. They made the effort that no other dealership I was visited was willing to make, and I really appreciated it. I would highly recommend visiting Hinshaw's Honda if you're looking to purchase a new or used car. I will definitely visit them again for my next car.

darlinghusky

Sep 4, 2011

Jim, the GM of Hinshaw's in Auburn is a pompous ass with no morals or ethics whatsoever. He's a man (and I use that term loosely) who obviously tries to wield his illegitimate power over others (especially women) in an attempt to boost is overinflated ego. Unfortunately for Jim, anyone with an IQ over 50 can see right through him. I feel sorry for any person that may unknowingly be forced to deal with him. Because of Jim, I will continue to post as many reviews as possible to forewarn anyone considering buying a vehicle at their location. This is a pity as the Salesman (Dex) and Finance contact (Kyle) were incredibly helpful.

lesphelps

Aug 19, 2011

On Aug 12, 2011, my Wife and I went car shopping. My wife had her mind set on a Honda Pilot, and I wanted a Toyota Highlander so we started at Hinshaws Honda in Auburn, WA. All of the sales personnel were busy with customers. The sales manager came and started talking with us, and in a short time we had the Honda Pilot that my wife wanted. We got a better deal than I had expected to get with the manager throwing in a few extras and also giving us a nice down-payment using the equity in a leased Toyota Rav-4 which I was ready to return to the Toyota dealer in two weeks. We were very pleased with the professionalism shown by the sales and finance managers. We highly recommend Hinshaws Honda to anyone that wants to get the best deal for their hard earned money. Les & Lory

253rider

May 23, 2011

I bought a Honda Civic 2010 in 2009 from Hinshaw's Honda of Auburn assuming it was NEW. It had only 9 miles on it when I had purchased it. A couple days ago I went to another dealership to trade in my Honda Civic, during the transaction of the trade you are asked a series of questions regarding your car, like "Were you ever in an accident." Well of course I answered "No" to that question, because from my understanding from when I purchased the car was that I was buying a NEW car straight from the lot with only 9 miles. Well the dealership that I was doing the trade with did a CarFax on my VIN number on my Civic and found that my car was in an accident 7 days before I bought it!!! I was in soooo much shock! They have no code of ethics. They sold me that car knowing that it had been in an accident and did not bother to tell me about it. Moral of the story, it's a good idea to check CarFax on a USED and NEW cars because even a NEW car could have a bad car history on it. The thing that sucks THE MOST about this, is that the value of my car went waaay down because of the accident. I'm still in shock and would like everyone to know of their dishonesty.

cicimonkey

Feb 24, 2011

I've been going to Hinshaw's Honda for over 20 years--they always do a great job and keep my car running. My car's never broken down, and I've been happy with every visit. I recently visited for an oil change, and they did a great job (as always). Their quality customer service keeps me coming back. I'm treated great every time I visit.

ndomar

Dec 7, 2010

I must have been the easiest sale in auto history. I did the research and knew exactly what I wanted and told them to bring me the Ridgeline. I sat in the lobby while they searched for it and eventually found it. One catch, finance a canopy into it. They went with Canopy West in Auburn and it was incredibly frustrating. Nothing went right with the order and the "Internet" salesman who sold me the truck never followed up on his repeated statements to guarantee satisfaction. 80 days later and too many issues to recant, I finally requested a refund and refused to do business with Canopy West. I informed the "Internet" salesman my intent to get a refund and he said the General Manager of Hinshaws Honda was forcing me to either have them take care installing the canopy or transferring the canopy to Tukwila for installation. I choose none of the above and requested my money back because I wanted to take my business else where. At that point, the "Internet" salesman informed me that I was on my own to deal with this unprofessional company that Hinshaws Honda hooked me up with and refused the refund.Obviously, they do not care about customer satisfaction, from the top down, and I want people to know the type of service I received. I am in the service industry and would get fired for the type of service I got so I want consumers to know how Hinshaws Honda of Auburn does business. If you have the choice and can give your business to another dealership then I would highly recommend it. I wish I did, even with the free car wash with service I will never obtain since I will not take my vehicle there, EVER.

Carltoon

Nov 12, 2010

I would absolutely recommend this dealership to anyone looking to purchase a car, especially a Honda. I recently bought a car from Tyler here, who did a great job even though he was pretty new (maybe that's why he did a good job?). He was personable and friendly and did everything he could to make us comfortable. Following the sale, he called us to check in and make sure we were still happy with the car (we are).

victories1

Nov 10, 2010

one of the worst car shopping experiences, I would never go back...pool of sharksavoid at all costsit was my first time buying car and I hoped if I go to a "brand car dealer" they would want to be remembered for there honesty and win my business for rest of life , I was wrong, I was taken advantage off

turok22

Jul 2, 2008

My mother has been taking her Honda to Hinshaw for servicing on a regular basis. She is an 85 year old who has no knowledge of mechanics and every time she has taken her vehicle for a basic oil change and fluids check, they have told her that she needs this or that repair. On her recent trip they charged her for a wheel alignment saying she requested one and she doesn't even know what one is. They also recommended that she replace the battery (for a cost of $135) and have the timing belt package (belt and pulleys for a cost of $850) -- on a car with only 35,000 miles! The wheel alignment cost her $60 and they changed absolutely nothing because nothing was out of alignment. I called the service manager and he did not return my call. I waited 10 days and called the franchise manager who was extremely rude and cursed at me. Every time my mother leaves their shop, she is afraid to drive her car for fear it will break down. She was so upset that we had to take the vehicle to another shop to ease her fears -- they said that the car was in excellent condition and the timing package wasn't even a consideration until 60,000 miles -- even though the manager at Hinshaw swore that it was the AGE of the car, NOT the MILEAGE that determines whether the timing package is needed. So beware of leaving your car parked in the garage, as it will certainly cause wear on your timing package and engine!--at least, it will if you take it to Hinshaw Honda for servicing!!

dziko

May 30, 2007

Could not have been a better experience. Jessie was honest, friendly, and gave us a great deal on a great car. Highly recommended!

Mjbj90

Nov 29, 2006

I bought A VTX 1300R from these guys on Nov 20th. When All was said and done, and I paid cash for my bike, I brought up their Bonus Bucks Offer. "Bonus Bucks offer is good with the purchase of new 2006 and prior VTX1300C/R/S models. Bonus Bucks can only be used for purchases at the dealership and must be redeemed on the date of purchase. Offer has no cash value and is not transferable. Redemption value is not to exceed $500. Check with participating Honda Dealers for complete details. Offer good through December 31, 2006." Their salesman said "I've never heard of this offer." I let him know I got the information off their dealership website. He told me he had to "talk to his manager" and he would be right back. When he returned, he said that they would not honor the offer and it had been included in the price of the bike. This was not stated in any of the paperwork or the advertising for the bike.When I let them know I was not satisfied, they let me know that there was no way they were going to honor the offer. I feel no one should buy anything from this buisness and if you do deal with them be prepared to be hustled.

babygian20

Sep 27, 2006

I do have a thick head most of the times. I should have done my research and read reviews about this Honda dealer. One word "HORRIBLE". They advertise a car in VEHIX that I liked and the price was reasonable. When I went in and ask for the same car they offered me a different one but same color and features so I am guessing it would be the same price right? NO, wrong. They would add an additional $500 to the price because they said that they have installed mud guards and wheel locks on all their cars. Did the customers ask for them to be installed? Why would they advertise it in VEHIX $500 less than the actual amount they would sell the car? That is false advertising. Not only that, they tricked me into signing my trade-in into a lesser value. Here's what happened. The first time I came in I bought this car and I was asking for a trade-in value for my car for $8500. Greg told me that the mud guards and wheel locks are extra and they need to charge the customers for it. I was outraged by that so I told them that I can split the price with them, which Greg complied. That brought the trading price to $8250. When signing the contract, Greg showed me that they had to show the deduction of the mud guards and locks from the current car price I was buying, but they had to deduct $500 also from my trade-in, which was fine. That showed my trade-in only for $7700, Greg said it was fine just for showing purposes only. They don't have the car in their property so I had to go home and pick it up the next day. After going home, I called Hinshaws Honda that same day and talked to Rob that I would like to exchange the car to a much upgraded one which Rob said it was fine since the car hasn't been delivered yet to me. The following day, they still chose to deliver the car that I bought to our house since I can't make it to them to pick it up and they want the loaner car right away. The next day, I tried to exchange and buy an upgraded car. John the sales guy and Rob the manager had a real change of attitude now. Since I purchase the first car and just exchanging it the next day, Rob told me that I have to follow by their rules now. First they charged me with the mud guards and locks in addition to the price advertised in VEHIX. Then Rob used my trade-in value for only $7700. He said that that was the amount I have singed on my previous contract. Now why would he use that amount when Greg previously used that amount for showing purposes only and was not the actual amount of my trade-in. My trade-in was $8250 and thats already splitting the cost of the mud guards and locks. So he charged me double on the guards and locks, taking it off from my trade-in and still adding it to the purchase contract. He won't even acknowledge that that was actually what he did or what they did was to trick me. So my total loss was $250 + $500 + 500 = $1250. It might not be a lot of money for you but it is a lot of money for me. I really liked the upgraded car so I had no choice but to play by their rules. So warning to all of you, these guys can play tricks on you. Don't get intimidated by their sales tactics, be smart always ask for a number in writing and not just by words. Or better yet, go somewhere else, these people at this dealership are trained clowns. They will amuse you at first but when you are done, they will take off that mask and show their real character which are "lying blood sucking maggots".