Used Cars for Sale at Hendrick Toyota North Charleston on Rivers Ave in North Charleston, SC

Kimipele

Nov 26, 2016

I really appreciate you taking care of my 4Runner in such a timely manner and had it washed and vacuumed! You are a Rockstar Jessi Muhs!!!

Susan

Nov 25, 2016

Awesome purchase of 2012 Prius, great customer service and car service. See this dealership for your next car purchase; you won't be disappointed. Thanks.

1kisien$

Nov 24, 2016

Karriem Agner helped me and my husband find the perfect car he was not pushy but understanding. If you are looking for a vehicle in the Charleston area go to Hendrick Toyota and ask for Karriem Agner

Landshark

Nov 24, 2016

I don't know how you could get better service or treatment - big thumbs up. Clean environment and was kept informed of all work being done.

Phoenix13

Nov 24, 2016

I loved my quick and easy experience with Hendrick Toyota! I found the perfect car for my family and it's the Carolina Blue I wanted! Top technology and safety features are the cherry on top! Blake and Daniel made it such a fun experience!

Dee

Nov 24, 2016

Shelly was patience and was not overly insistent about my purchase and very accommodating! She made sure I was comfortable and make I was taken care of through the entire process! From the entire team of Rick Hendricks Toyota, thank you for everything! I love you my Avalon!

Ed Gar

Nov 24, 2016

I had an issue with my truck and I needed to get it fixed while dealing with my busy work schedule. Jessi did everything she could to help ensure I would have nothing to worry about while my truck was kept over night for service. She was efficient and very kind. Easy to see she cares about what she does.

R.C. Packert

Nov 23, 2016

As I started my research to purchase a Toyota Tacoma, Josie was the first salesperson to call. She was professional, patient, and thorough. I appreciate all she did to make me a happy customer!

CalvinLJohnsonJr

Nov 23, 2016

Every time I go to this dealership for anything dealing with my vehicle, I get a little excited. The reason for that is that the people who assist me are so friendly and helpful. I love it. Jessie Muhs is a perfect example of that.Whenerver I go into Hendricks, whether I'm actually going to Jessie or not, I see her and we have the most amazing and friendly interactions. It's almost like we're good friends. Also, the times when she does assist me with something I need, she acts diligently while still taking the time to talk to me and make me feel so very welcomed.Jessie is a great asset to Hendricks. I hope she sticks around for a long time.

GypsyBoy

Nov 23, 2016

I have to admit that I was very picky about the RAV4 I was looking for. I met Josie on my first visit to Hendricks Toyota back in September. I was shopping and the vehicle I wanted was not available. I dropped by a few weeks later to look at a used RAV4 and Josie came out to say hello. I shared with her that I wasn't really there to purchase a car and she told me that's ok. She asked me if I was still looking for the Red RAV4 without leather seats with All Wheel Drive. I responded yes, and she shared with me "I think we have what you wanted, let me show it to you." She walked me across the lot and she was correct. It was the vehicle I was looking for. I could not have been happier. Everyone I came in contact with was friendly and extremely helpful. Even the service guy came out to talk to me about putting a hitch on the vehicle. I never felt rushed or pushed one bit. Everyone answered all my questions, and they were even flexible in our negotiations. I got the car I wanted, and the deal I wanted, and I could not be happier. Go see Josie! She is wonderful!

Angelika Schelling

Nov 23, 2016

Jessi is very knowledgeable about repairs. I have the best customer service experience when I deal with Jessi, will not see anybody else but her. Jessi is always very friendly and smiles that alone makes me feel good. She has great advice on what to expect with future repairs when the car is checked out. Great asset to your company. Don't change!

4runner1413

Nov 22, 2016

They were so great with letting me know what was on the lot and then when my car got there and explanations of all the features on the 4runner. Great follow up from service dept as well!

4Runner2004

Nov 22, 2016

Mr. Bagwell always provides the "very best" in service and customer service. I can always count on him to meet my expectations. When I bring my Camry and other vehicles to him for service I know that my vehicle is getting completely serviced.

Naomi Solomon

Nov 21, 2016

Jeremy's explanations were clear, concise, and respectful. He gave me options to choose and explained thoroughly the need to have all items listed.

Davina Loewe

Nov 21, 2016

I think the mechanics get overlooked alot by the customers, the Service Department is awesome, but let me give a thanks a million to the mechanics- my Toyota 2011 certified used, purrs on the road, I travel many miles, and having a reliable vehicle-is a MUST. I truly appreciate the hard work they do, the fact that they can get the maintenance done, and of course the Parts Department as well: Next time:

David

Nov 18, 2016

Having visited several dealerships, I have to say I enjoy this one the most, if anyone can enjoy a dealership. The people are always polite and helpful and have kept me informed when there have been unforeseen issues.

Chip

Nov 17, 2016

Welcoming and very helpful friendly staff. They are working hard to please customers and do a great job. I wouldn't go anywhere else.

MikeJI

Nov 14, 2016

We had family plans to travel to Colombia for my Grandsons Birthday and visit the Colombia Zoo on Sunday. We were going to take the Sequioa since it seated 7 and we could all go in 1 vehicle. When I tried to open the back gate I heard a snap sound and it would not work. Frantic I called Hendrick Service adept and spoke to my Service Rep Carolyn and asked if there was any way it could be repaired today. To make a long story short even though they were very busy they not only tried but they had the repair done and back to me in a matter of hours.Outstanding service, thank you Hendrick!

Peggy

Nov 14, 2016

From the initial phone call to driving off of the lot, hands down the best buying experience ever. We were only there about two hours and left happy. Highly recommend this company to anyone shopping. They have programs for almost any buyer!

Rhonda and Bruce

Nov 14, 2016

Many thanks to Service Advisor Buckley Fulghum and Service Technician Joe Ingle. Buckley went above and beyond in providing excellent customer service. He stayed on top of what was going on with my car and consulted with Joe who, with his expertise, was able to fix my car and save me a lot of money. They could have taken advantage and not been honest but they didn't. I would have never known. I really appreciate their dedication and honesty. Excellent customer care and service is very hard to find these days but Buckley and Joe embody both of those. I wish more businesses had employees such as Buckley and Joe. Thank you so much to both. Rhonda and Bruce (and our 1999 Toyota 4Runner!)

brian

Nov 13, 2016

Shelly was great at providing the information I needed to make a decision and the process was very easy and never felt pressure to buy.

Charles Davis

Nov 11, 2016

This is our third Prius from this dealer. Rick Hendrick Toyota has also done all of our maintenance. Great service and a truly bunch of good folks working with you.

Brenda Wright

Nov 10, 2016

Hendrick Toyota is the best!! Their service is far above any other dealership in Charleston. They keep you informed of any issues that are going on with your car when being serviced. They are always so nice and friendly and make your wait time as short as possible. I would not take my car anywhere else for service. You always leave with a complimentary car wash!!

gamma lolo

Nov 10, 2016

Blake was very helpful as well as patient as he honored my request to wait until I returned from Michigan in the Fall without any contacts from the agency.. Then he was prompt and efficient in finding the car I wanted.

Thomas Scruggs

Nov 9, 2016

Hendrick Toyota is professional, efficient, and geared to the customer. After multiple previous buying experiences, this one rated highest positive. Barry Braman (dealer rep) was outstanding - determined model and equipment desired, showed me alternatives, fully answered my questions and got me to one 4Runner that fully met my needs. Was then able to move to a very competitive price with a streamlined no-haggle process. Reflecting on this one week later, very satisfied with the product, the price, and the experience. Will definitely go back.

Dave13181

Nov 9, 2016

Blake and Earl took care of my every needs. I knew what I wanted and they made sure I got it. Only bad thing I saw was to much playing around in the main office by a lot of people.Make sure to fix that because you never know who is really watching

Matt Miller

Nov 7, 2016

This is the best place I've been for service on a vehicle. Everyone was professional & understanding of my schedule. Carolyn Reetz was the best advisor I've ever had. She was able to fit me in for a last-minute appointment, & my car was finished in no time. Great experience!

ericadnel

Nov 7, 2016

I have always had Honda Accords but I decided to check out the Camry. When I pulled in to the dealership I always dread speaking to the Sales person but not this day. Shelly Grimes greeted my husband and I and she was amazing! She offered to walk around with us or let us look by ourselves and call her over if we had questions. She pointed out the areas that we would need to look at and left us alone. It was amazing not to feel pressured! We had some questions about the Camry and she came over and answered every single question we had. She was very informative about the differences in the different models. She found EXACTLY what I wanted. The exterior and interior color I wanted was in the overflow lot and she found it! I love my car and I am now a proud Toyota girl and I will never look at another Honda! So thankful that Shelly took the time to find exactly what I wanted in my price range

Donny, Micheal

Nov 5, 2016

I bought a used civic here last night. Everyone was very professional and friendly. I feel like I got a very fair deal. I will recommend them to friends and family.

Beaufort Girl

Nov 5, 2016

I bought a used civic here last night. Everyone was very friendly and professional. I feel like I got a very fair deal. I will recommend them to friends and family :)

Ron

Nov 2, 2016

Brought in wife's 2016 Highlander for last minute service before traveling. Didn't have an appointment but service personnel worked me in the rotation and took care of me all the while being treated with the utmost courtesy and respect. Everyone I encountered seemed to be focused on my satisfaction, could sense individual and organization pride in how employees conducted themselves and being retired military I could identify with that feeling....outstanding job!!!!

Liliana1983

Nov 2, 2016

Why i have given that rate. Because Mr Bagwell is an excellent/ awesome employee. Every time i need something he is there to help me. HE ALWAYS TAKES GOOD CARE OF WHAT I NEED. I REALLY APPRECIATE WHAT HE DOES TO MAINTAIN MY FAMILY'S CAR RUNNING SMOOTH. THANK YOU VERY MUCH TOYOTA, AND OF COURSE MR: ANDREW BAGWELL. GOOD EMPLOYEES DO NOT BUY GOOD COMMENTS FROM THEIR CUSTOMERS. GOOD EMPLOYEES DEFINITELY EARN THOSE COMMENTS. THANK YOU VERRRRRRY MUCH..

Motherann

Nov 2, 2016

the service was exceptional and very caring. I would and will let my friends know about Hendrick Toyota. thank you for everything. and thank Ms Jessi Muhs

Anita

Oct 30, 2016

Great Experience! Client Advisor, Blake Hubbard was very knowledgeable and the person to ask for when purchasing a vehicle from Hendrick Toyota of North Charleston. He made the experience of vehicle shopping very comfortable and stress free. Hats off to Tony Sprovero, Business Manager who brought no stress to the financial part of purchasing. I definitely would recommend this car dealership to the community. The facility was very clean and personal, traits you don't find at most dealers. Thank you guys for offering very good customer service and making me very happy on my purchase. Keep up the good works! Job well done.A.J.

Jennifer Tye

Oct 29, 2016

Stellar experience with Carolyn!! Background: I called to check out prices for tires, and from the get-go she was exactly the person that you'd want handling all of your service needs!! She was so very pleasant (even at the end of the day!!) and absolutely thorough and listened closely - she made me think that she was actually working for my best interest - I've never had this experience with anyone in this service department before. She researched the tire request and found that they did a price match on it and told me when my tires would be in. She told me how I can reach her to check on my tires and when she would be leaving, just in case I needed to contact her. Incidentally, I called half an hour after she told me she leaves just to check on them, so I left a message thinking she would call me back the next day - and within a few minutes - SHE CALLED ME BACK!! I got a better deal on my tires with her than with the other half dozen places I called (yep, including Costco and Sam's). Honestly, Carolyn should hold the training classes for the Toyota Service department. What a GREAT REPRESENTATIVE!!

Rajitha8284

Oct 25, 2016

Blake helped me find my new love, my new car.....Thank u so much Blake and Daniel.Cannot stop jumping in joy # 2017 silver camry

ICP

Oct 20, 2016

Shelly Grimes made my shopping experience excellent all around. Her customer service sets the standard for everyone else. Her no pressure attitude made all the difference in the world. I would recommend her to anyone in the market for a new Toyota

Sandra K. Mitchum

Oct 18, 2016

I have been to Rick Hendrick Toyota with a friend to have her car serviced. She always rec'd excellent service and I went with her over the course of one year. I recently purchased her 2014 Camry because the car performs well, is good on gas mileage and the service adviser, Andrew Bagwell. He is very knowledgeable and is always friendly, polite and aims to please your customers. He is outstanding in customer service and an asset to your organization and appreciated by your customers. I look forward to dealing with Hendrick Toyota & Andrew when I come in for service. I was there yesterday to purchase an extended warranty on my Toyota Camary from Andrew Bagwell. Thanks

John W

Oct 18, 2016

If you need a vehicle make sure you see Shelly Grimes! Great customer service is a plus and you will get it with her,also for your finance needs see Mark. These two at Hendrick toyota are what the car biz is all about! Please see them for your need. Thanks again guys

Guitarlessons1

Oct 17, 2016

Great service from both Shelly and Robbie. Great people and great product. I had to have a Toyota! Also the facility was customer friendly. Both Shelly and Robbie went out of their way to help through the whole process.

Deidre

Oct 15, 2016

The competant and. couteous service team at Hendricks Toyota was very attentive to my car's service needs. Andrew Bagwell is always the service staff member who handles my routine maintenance and repair requests. Andrew always goes above and beyond to make sure that all my questions are answered and my service experience is optimal. For these reasons, I am a happy returning customer!Deidre Moss- Pinkney

Richierich

Oct 14, 2016

I am beyond disappointed in the service department at this dealership. I have been coming to this dealer for the past 10 years! I purchased my last two vehicles here and they, exclusively, service and repair my vehicles. Close to one year ago, while in for routine service, I noticed the tire sidewalks cracking on my 2014 Tundra which was one year old at that time. I had the service department check on this and they said the tires were dry rotting and definitely defective. They kept my service invoice, with all the tire information written on it and would contact the tire rep to get my tires replaced. After many visits they were still working on replacing the tires. Yesterday, I was advised they would start the whole process over and they thought the cracked sidewalks were just a cosmetic issue. How ironic considering they previously said the tires were defective and when I had my last vehicle I had the same exact cracking sidewalks and was told I had to replace the tires, which I did! Before I left the dealer I walked the used car lot and looked specifically at Bridgestone tires. I did NOT see evidence of any tire sidewalk cracks on the vehicles I inspected. After doing some research I have learned if tires are less than four years old and exhibit cracking sidewalls the tires are defective and should be replaced as soon as possible. I also learned the tire manufacturers warranty the tires for tire cracking during the first four years. Although they said they would contact me yesterday, after speaking with Bridgestone, I have not heard one word from this dealer. They LIE over and over again. They promise to contact you and they don't!Unless they replace my tires immediately, I will NEVER return to this dealer! I will next file a complaint with Toyota, USA and the NTSB, DOT requesting a recall of all Bridgestone tires.

Killbox77

Oct 11, 2016

Shelly and Patrick were excellent to work with and I got exactly what I was looking for they arranged for my added accessories for the 4Runner with out any problem.

ThomasJ

Oct 4, 2016

I've been doing business with this store for years, went back recently to purchase another vehicle and apparently they've changed in how they do business. I was told by my salesperson that they had some guys come in from Az, and Ky, well from what i encountered with those guys maybe they need to go back. They are rude, unprofessional, and very inconsiderate. I will not do business with this place anymore!

Deniece Rynes

Sep 28, 2016

My son suggested to go to Rick Hendrick Toyota to see Blake, and i did within 10 minutes he knew what type of car with options i wanted and the price range i needed to be at. He took me to the 2014 Blue Rava 4 Limited the 1st and only car i seen and drove and fell in love with. The buying process took less than 2 hours from start to finish even with the detailing of the vehicle, the best and fastest buying experience i ever had i will never go anywhere else. The whole team is great and helpful. But Blake is the best! No pushy salesman, he knows his stuff! Thank you Blake.

James1944

Sep 27, 2016

I had an appointment scheduled for 12 noon for my 25,000 mile checkup. I arrived around 11:45 and was immediately greated by my service advisor. He took my name and keys. I then proceeded to the waiting lounge. At 12:20 he came out and explained what was needed. I had them perform the service and the car was ready around 13:05. I am extremely pleased with the service. Both worked performed and professional service.

Bruce

Sep 25, 2016

Bought a lot of cars in my 58 years. This was the best buying experience I've ever had. Great staff.

Maura

Sep 21, 2016

If I could give 0 stars, I would. They ripped me off in the service department several times, ripped me off when I tried to get my money back, and told me they would be willing to speak with my husband but because I was a woman I wouldn't understand when I tried to get answers.

Richard

Sep 21, 2016

I was totally pleased with Rick Matthews. He took the time to go over everything to me. He is a real Pro and very knowledgeable. I had never dealt with Hendricks before. Rick exceeded all of my expectations and went beyond. He made car shopping a real pleasure. Would highly recommend him. Thank You Rick.

Sparky

Sep 15, 2016

I purchased my 2008 Solara in 2015 from an owner in Jacksonville, Fla. Knew at the time that there was a recall on the dash. Yesterday I took my car in to have the work done and couldn't be happier with service I received from the drivers that carried me to my work and then picked me up or the quality of the installation of the new dash. Work done in a timely manner and looks great. Did not try to sell me a bunch of additional work. This is not the first time I have been in for service and every time I have been very pleased with their service department and their facilities.Sparky

Matthew Thomas

Sep 15, 2016

Stopped by Hendrick Toyota to look for a car and Shelly assisted me in finding just what I needed. At no time did I feel pressured and she was very courteous and helpful in answering any questions that I had. Shelly made my car shopping experience pleasurable and I strongly recommend anyone looking for a automobile here to ask for her!

jtluna

Sep 12, 2016

I enjoyed the time I spent buying a new 2016 car from Julie Gordon. She was very friendly and helpful.

Matt and Bonnie

Sep 9, 2016

From the test drive to the finish Shelly was wonderful and attentive, answering all questions and concerns. She took care of everything for us. We appreciate all her help in our purchase. A very smooth and painless car buying experience!! Thank you!!

Bill

Sep 1, 2016

Dealer would only come off price $600.00. I went up $1000.00. Many unrepaired problems with the car that would have cost me more. Front bumper not attached to car on both sides. Temp gauge light not working. Headlight on drivers side was out of wack. Tail gate cover loose. Many mor problems. Dealer was not willing to work out a deal. Manager wanted to stay in his/her office.

Doris Osborne

Sep 1, 2016

Never used Hendricks before ,but certainly got good service from them.Something happened to my computer. Thanks to Blake I am enjoying my car. Everyone there was nice.

Ruben D Rodriguez

Sep 1, 2016

Shelly helped me . She was super friendly. I had an amazing experience.-Appreciate the honesty and always their answer all of my question. Highly recommended.

Jordanross1

Aug 31, 2016

Shelly helped me out. She was super friendly and knew what I wanted. She didn't push me into any decisions. She talked me through everything being that this was my first time leasing. She got me in an out of there and took care of all the paperwork while still explaining everything that she was doing. I had an amazing first experience and am in love with my new car

Flightline Dweller

Aug 31, 2016

Although this was my 3rd Lease with Hendrick it was as smooth as ordering fast food. I believe it took less than 2 hours to wrap up everything required to send me on my way. Shelly was great as always and Anthony seemed to know where I was willing to go and made it happen.. Thanks,

Sigler9608

Aug 30, 2016

Knowing that I can pick up the phone and reach out to Blake when I am looking for a vehicle and have the confidence that he is going to do everything he can to find me what I am looking for is such a great experience. Appreciate the honesty that this dealership provides and is always on point to answer all of my questions and makes sure I have a full understanding of everything that has been explained to me. Highly recommended!!

joyce scott/austin roberts

Aug 24, 2016

Our salesman (James Lindsey) was the most patient, hard working salesman in the world. We found a car in North Carolina so it had to be transported to South Carolina for re-sale. James kept us informed every step of the way. We aggravated him every day (twice most days) until it actually arrived in North Charleston but he was kind and made a "first time car buying experience" a very pleasant experience.

stepcounter123

Aug 23, 2016

Excellent vehicles and excellent service department. Regarding service, Andrew makes sure everything is taken care of. Sami and Shelly are great sales reps. Our family has purchased four vehicles from this dealership and will continue to bring our business here because of their fair, friendly and knowledgeable personnel.

Jannie Brown

Aug 20, 2016

Dashboard recall. My service representative was Paul. From start to finish he was profession, extremely efficient and I was given VIP service. From a ride home while I waited for my car to a wonderful cup of Starbucks coffee. I own a 2008 Avalon with 72,000 miles and because of the excellent service it rides and look like new. Thanks for your continued excellent care. Jannie Brown

Deborah cochehour

Aug 18, 2016

I arrived at 1030 a.m. They were professional and fast. The free Starbucks and Danish was a nice added touch.

Cinnies1

Aug 17, 2016

To be able to come and get tour car service and they dont try to make you get work that is not needed. They check your car from top to bottom without charging you. Others company charge you for everything. The customer service is beyond anything i expected. You also get a car wash and your car vacuum wothout even askingn again for free. The service i received i know that this is theonly place that I would take my car to

R & R Myrtle Beach

Aug 15, 2016

We have purchased 4 cars from Hendrick. We currently have a 2015 Highlander and a 2016 RAV 4 Hybrid. The biggest compliment that I can give them is that I trust them. I am a person who hates car buying and will research something to death before buying, but with Hendrick, I don't have to research dealers any more, just models. I know I will get a fair deal. Their service after the sale is excellent. I got to the point of never taking my cars for service at some other dealerships without my husband because of someone trying to pay the "dumb woman" scam on me for service.

Sam

Aug 14, 2016

I originally came in with my mom and talked to Rick Mathews back in early July because I knew I was planning on buying a car when I moved down here. Rick was awesome and low pressure about showing us what our options would be when we came back and let us drive do a test drive. We left feeling like we had a good idea of our options and knew we'd want to come back when we were ready to buy. We came back and asked to talk to Rick when we were ready to buy. Based on the last test drive, we had a good idea of what we wanted to get. We went on another test drive and we were sure this was the car we were going to buy. The financial aspect went as smooth as possible and we were very happy with the deal we got. At the end of the process, Rick took us back out to the car and went through every aspect of the car with us and even helped pair my phones Bluetooth with the car. We are extremely satisfied with all aspects of our car buying experience.

Satisfied

Aug 9, 2016

I have continued to service my 2010 Tundra with these guys. Excellent work! Keeping it running smooth with 103000 miles

Lindsey Merreighn

Aug 8, 2016

Andrew Bagwell makes every experience we have at Hendrick Toyota smooth and worry-free. He never fails to provide excellent service. He is always honest and I know I am getting the best care that I can when he is handling our repairs!

Chatland Whitmore

Aug 6, 2016

Shelly Grimes did her very best to get me a good deal when I turned in my leased Highlander and took out a lease on a Prius V. I only wish the sales manager had been a little more receptive. Had I done this deal at Stokes Brown in Beaufort (where my son works) I'm sure a would have done a little better and gotten Toyota loyalty consideration.

Rt2Box297

Aug 5, 2016

I called to make an appointment and was pleasantly surprised to find out I could have my 15,000 mile tune up and tire rotation completed at 8:30 p.m. All I had to do was schedule an appointment. I had a prior engagement at 7 p.m. left there are drove in and was served immediately. In a matter of what seemed like only a few minutes, I was being told job complete. I will never come in during regular hours. This after hours process is a blessing.Thanks for The Service.

Wanda Ullom

Aug 5, 2016

I recently purchased a 2017 Toyota Camry at this dealership. It was a very pleasant experience from beginning to end. Our salesperson, Shelly Grimes, was friendly, helpful, and knowledgeable. I recommend that you make an appointment with her if you are in the market to buy a car. Even the financing part of the transaction went smoothly and was as painless as possible. I was given all the information needed to make a decision about this purchase, and I left feeling that I had made the best decision for me. I look forward to returning to Hendrick Toyota for service needs in the future.

Michael.jann

Aug 3, 2016

Awesome experience, no hassle no smoke and mirrors I was completely honest with Tem and he was with me. Most pleasant experience I've ever had at a dealership. Wish more car salesmen were like Tem.

giles, kendra

Aug 2, 2016

It was great having a wonderful salesperson! Mr. Will Smith made the car buying experience a wonderful one for my husband and I. Thanks so much Will and Hendrick Toyota!!!!!!

mmeall

Aug 1, 2016

I worked with 6 different Toyota dealerships before purchasing our new Tacoma. Blake Hubbard went above and beyond in locating the exact match for what we were looking for! Thanks Blake!

Lauren C

Jul 31, 2016

After buying my second car here in two years, I couldn't be more pleased. Not only have they not taken advantage of a young female car buyer, I've walked away both times with a car I love. Blake my sales guy was absolutely wonderful. He was honest, he didn't show me cars I didn't want, and even the terrible lets talk numbers part was fairly painless. They didn't sit there with me for more than 20 minutes until we have come to an agreeable number. Even when a week later I got a flat tire and sent my father there because I couldn't leave work, Blake took care of my Dad through the entire process and assisted him in anything my car needed. This dealership has some terrible reviews, but for the second time in less than 2 years, I've genuinely had a 5 star experience. Blake has called to check on my car twice since my flat tire to ensure the patch is holding as it should and that I'm loving all the features of my car. I couldn't ask for a better sales experience, and we checked out every midsize SUV in town, this was by far the least pressured and most straightforward experience we had!

Realtor1

Jul 30, 2016

When I brought my car in, I was late, but Howard got it going with a technician quickly anyway. When the technician found four things it needed, Howard reviewed them all with me - ugh, I wasn't prepared for a lot of expense. So, Howard asked his Manager if a discount was available for me. Good news!, it was, and was applied to the total, making the work "do-able". Next, Howard told me it'd be at least 3 hours to do the work; I'm so busy that I just couldn't wait in the dealership, so Howard arranged a rental car for me. I just stepped right into it a few minutes later, and was back at work (hooray!). Returning the car right on time, I arrived and Howard had had the car completely washed and vacummed inside. I couldn't believe it! My car hadn't been clean like this in months!! I cannot recommend Howard Gebhard enough; truly there for "the client", Howard goes the extra mile and even more besides. I cannot ever remember a nicer "car story" than this one. Thank you, Howard!

lbee

Jul 23, 2016

It only took a few hours to find the vehicle I wanted and to drive away with it.I had a great sales person by the name of Shelly Grimes .

Michelle

Jul 23, 2016

Just bought a new 2016 4 runner and our salesman Danny was great to work with and we will definitely purchase our next one from Rick Hendrick and Danny again !

Jason

Jul 22, 2016

Andrew was very helpful, knowledgeable and took care of what I needed. Even though he was unable to fix my problem he explained to me what is wrong so I can get it taken care of.

Nancy

Jul 20, 2016

I brought my car in for an oil change before going out of town on business and found out it needed more work, especially before a road trip. Ms. Reetz worked creatively to ensure that my car was repaired and that I made my deadline. She definitely goes above and beyond expectations. Price is always a shock, but that's true for just about everything these days. However, Ms. Reetz worked out several options for me and let me choose what I wanted to do. I appreciate having a say in what is happening.

Dhani

Jul 19, 2016

I always take my Prius to get services at hendrick toyota. The customer services are great.

Carl

Jul 18, 2016

Ms. Carolyn Reetz has always shown respect and compassion when I brought my car many, many, many times for maintenance. Most of the time I didn't have an appointment. Her customer service skills is second to none. The following took place after I had maintenance performed on my car: "I took my car to the car wash on rivers, the car stop[ working and the CAR WASH CUSTOMER SERVICE REPRESENTATIVE had to jump start the car (the battery was approximately 3 months old or more. ONCE CAROLYN FINISHED TALKING TO CAR WASH REPRESENTATIVE. IT WAS DISCOVERED THAT THE BATTERY WAS DEFECTED. Carolyn accepted my car for maintenance, it was returned with a new battery." The most important thing is that she smiled and treated me as if I were a close relative EVEN THOUGH I WAS VERY DISGUSTED, CAROLYN KEPT HER COOL. GIVE HER A RAISE.Sincerely, CARKL

Pearl Girl

Jul 17, 2016

This experience should go down in HISTORY! It was the most stress-free purchase I have made in buying a car! I went in knowing what I wanted, was offered a great deal, and now I am the proud owner of a HENDRICK TOYOTA!!! Tem Zafar is to be praised for his professional approach as he wanted me to be a satisfied customer and he went the EXTRA MILE!!! Tem, I will make an appointment when I am ready for my next TOYOTA!!!

NANCY SHAW

Jul 17, 2016

I brought in my 2007 Yaris for a service issue and everyone at this location was helpful, friendly, and knowledgeable. Howard in the service department was wonderful and Chase was also great.

Santee

Jul 17, 2016

I had maintenance done to a 06 Tundra. After calling several repair facilities, Hendrick's service department had as good or better price than any of them. They also had very good prices on tires. I chose them because of their professionalism and value in the past. And they worked with me to find the best value for my dollar.

conchs57

Jul 16, 2016

I scheduled an appointment to have 2 tires replaced and frontend alignment done on my 2003 4runner. I arrived a little before my scheduled time. The service staff took my car and began working on it as scheduled even though there were a lot of cars already there. While waiting someone came around and offered me snacks and a bottle of water at no charge. The work was done in an hour and a half. All the service personnel were polite and helpful. Andrew Bagwell was the person I dealt with during this visit. He is always happy to help in any way. I would definitely recommend coming to this dealer for any maintenance needs you have for your vehicle.

Beverly Buford

Jul 8, 2016

I have always received excellent service from Hendrick Toyota N. Charleston. Thank you to Andrew Bagwell for always doing a great job! Trust is so important for me. Thank you to all the people who worked on my vehicle.

Maria A Martinez

Jul 7, 2016

Shelly was so great in helping me with my trade-in and so patient with all my questions. She did not pressure me at all and was more than willing to help me with the financial research of my trade-in. If you ever need any help or have any questions asked for Shelly!

marlenaj

Jul 7, 2016

I needed to have my care service but did not have an appointment. I was and early bird. Mr. Paul Cowan greeted me with a friendly smile. I told him what I needed done and that I needed to get back to work. He took my keys and had the service done right away. Hats off to Mr. Cowan and the crew for an excellent and timely job!

Chrissy

Jul 7, 2016

Although i came in to service my 2015 corrolla i'm thankful of being introduced to a 2016 Rav4. Great sale offer and i'm truly enjoying a lot more space in my suv with my kids. I love it

Evette Calvary

Jul 7, 2016

The representative was good to me. She was polite and very helpful. The wait time was long but she did her best to get me out in fairly good time. Excellent service.

DJ

Jul 6, 2016

I went to have my oil change and car serviced. The service I received was excellent! Amy Fox was very nice and knowledgeable! I will definitely be back for any additional service.

cp3053cp

Jul 5, 2016

Shelly and Patrick wre the BEST! They were very knowledgeable and helpful. My overall experience was very enjoyable and will definitely come back to Hendrick Toyota North Charleston!!!

Frank Freeman

Jul 1, 2016

After Phillip Clark left. I searched out the next best service advisor. After working with four different persons. Howard Gebhard showed up. He is the best. No one is perfect, but Howard strivesfor it. I would recommend Howard to anyone. I have experienced long waiting but I think Howardtries his best. The wait time for service is a little long for oil change & especially tire service.F.Freman

Charlie brown

Jun 29, 2016

I was looking for a car for a while now and everywhere I went they didn't want to drop the sticker price when I paid cash, but here they did I was looking at a used car but surprisingly they found the same car but new. 10/10 service, very nice people

Kbhorne

Jun 29, 2016

The service department is always friendly and helpful. I came in with out an appointment for a tire rotation at the end of the day, and was out in 15 minutes. Way to go!!!!

Rommel Miranda

Jun 27, 2016

We had the best experience purchasing our Highlander from this dealership. Patrick Coleman and Barry took care of us very well. Normally most dealerships have you there for hours just to buy a vehicle.....not them. They got us in and out VERY QUICKLY!! I highly recommend them......easy to deal with without all the headaches. Thanks!!

snowsr

Jun 27, 2016

I took my Tacoma in for servicing. This was Saturday, 25 June 2016 at 1:00 PM. The service department was very busy. As soon as I pulled my truck into the service bay, I was greeted with a sincere greeting, handshake, and assurance that I would be taken care of ASAP. I explained to my Service Advisor (Jeffery Luther, AKA Jeff), that I would be going on a long road trip as soon as I left the dealership. He said he would take care of things right away. While I was waiting, Jeff came to me and we engaged in casual conversation which made me feel like I was more that just a customer. I actually felt like I was a VIP. I did not have to wait long at all for the service to be completed. Jeff even ran my truck through the car wash before sending me on my way and wishing me a safe trip. I received "truly exceptional service" from Jeff and Hendrick Toyota. Oh! by the way. I love my Tacoma. Best vehicle I have ever owned. Thank you, Jeff!

CCCasale

Jun 25, 2016

I love negotiating but in this case was not planning on doing so as I wanted a very straightforward deal. I knew what I wanted and didn't want to spend all day making it happen.I had a Hyundai Santa Fe Sport 2013 that I wanted to trade in for an older model Toyota Prius they had on the lot. I had done my research and new exactly what I wanted to walk out the door with.I was able to walk away with an excellent deal! They were even very kind in ways they did not have to be as well as respectful of this female buyer. I was impressed immediately that when I walked onto the lot, Tem approached to offer help then was not pushy at all when I told him I just wanted to wander the lot for a bit. I purposely found him when I was ready to talk as I was impressed that he had been so pleasant and patient. I told him what I wanted to do, and throughout the entire transaction he was refreshingly easy to deal with and never "pushed." I only had to speak with one other rep., (Mr. Coleman) to finalize the deal. Both of them moved through the process with no song and dance and expedience.Thanks, Tem!!! I will certainly recommend you to everyone I know.

Melissa

Jun 24, 2016

I use to love this dealership when I would get my car serviced. However the service agents are not friendly. I have had nothing but issues or excuses when I need assistance. Example I scheduled to have my oil changed, tires rotated, them to look at a dent, alarm, & to price the mirror only for the car. Let's say all they did was price the mirror. I had to inconvenience myself to reschedule another appointment where I had a 7am appointment and my car was not ready until 2pm. Then they still didn't have someone to look at my dent or adjust my alarm. Now my mirror latch is broken all together which was not before. Then I assume while it was getting clean they broke something inside. Now my car has been NONSTOP leaking oil and running ruff. Talk about one pissed customer. I pay my payment 2 weeks before it's due yet they can not give good customer service or treat my car like it's there own. I will call them tomorrow in hope I can get this oil leak fixed without other issues as well as the stuff they have broke fix free of charge of charge since this is there error! It's like can I go anywhere now days and actually get what I pay for?? I would not recommend taken your car there for any services!

Kelsey123

Jun 24, 2016

I was searching online for a new car and put in an inquiry on a Corolla. Will smith immediately called Me within 2 minutes! The manager Patrick was very accommodating as well. While they were working on the paperwork he kept us busy with small talk! I will say to work on the service side. I did have to wait 3 and a half hours for my car to be inspected. Please let customers know ahead of time so we can plan our day accourdingly as customers. Maybe offer a lender car for the time being :)Other than that it was lovely service Thank you so much

Elizabeth Stewart

Jun 24, 2016

Service was fast and addressed all my concerns. The representatives I spoke with were friendly and helpful.

Keisha

Jun 23, 2016

The Service Representative was very polite, he treated me like family, and I received a loaner car for the few days that it would take to repair my vehicle. When I returned to pick up my car it was repaired and clean, I couldn't have ask for a niecer person to assist me thanks for all you have done. I would highly recommend my family and friends to use this service department to repair their vehicle due to the great customer service experience I had.

sydneylouise

Jun 22, 2016

My car was recently totaled and I had to buy a car when I wasn't planning to, which was pretty stressful. Blake Hubbard (sales) was super helpful and patient with all of my questions. He listened to what I wanted and was honest about the cars I looked at. Then when it came time to buy my car, Curt (finance) was also accommodating to make sure I understood each step of the process. I'm happy to have worked with such honest and patient people during my first car buying experience!

Manolo

Jun 20, 2016

Excelente atencion. Me ayudo mucho a aclarar muchas dudas para poder tomar la decision correcta. Muy profesional. Muy agradecido y satisfecho por esta grata experiencia.

Nutbolt34

Jun 18, 2016

I went to my an appointment for an oil change and was out in less than half an hour. Friendly staff too. The time before my appointment, I did a walk-in to fix my brakes. They were friendly, helpful, and informative about my problem and explained further when I asked about details and functions.

Bruce

Jun 18, 2016

I arrived on time and left my Camry to have the recalled dashboard replaced. It was completed on time, and the interior of my car was as clean as it was when I dropped it off. Nice job folks!! Thank you.

asmurray

Jun 15, 2016

I had the 115K miles service performed on my 2006 Toyota Tundra XSP and Andrew Bagwell was the service writer. Andrew in my opinion is the best service writer at this dealership, and Jeff Ferraro is the best service lane manager at any Toyota dealership that I have frequented. Andrew provides personnel service to each customer as if it is his vehicle this is being serviced. Jeff definitely makes sure that each customer is satisfied with his/her vehicle after the service is completed. I would definitely recommend this dealership and Andrew and Jeff to any customer is that is searching for an exceptional vehicle service.

navywrslr

Jun 15, 2016

I purchased my Prius new at this dealership in 2008. I have taken it here for all scheduled maintenance since then and have always been impressed. My Prius runs like new,and I have over 281,000 miles on her. They go the extra mile , and when the time comes,I will purchase my next Prius here.

Thomas Llewellyn

Jun 14, 2016

Truly exceptional service whenever I need my Toyota serviced. I always feel confident that everything needed will be taken care of. And my vehicle is cleaned-great feeling.

erodzianko

Jun 13, 2016

Will Smith gets a A plus for customer service! He was very sensitive to my needs and went out of his way to make things happen...Thank you.

Ed1980

Jun 11, 2016

I would highly recommend Rick Hendrick toyota to anyone looking for a vehicle. My experience was hassle free and I was completely satisfied with thewhole purchasing process. My product specialist, Tem Zafar, was exceptional with his service. He was extremely informative and helpful and assisted me in my purchase with no hassle at all. He even had some last minute repair done at no charge. I was very satisfied with me whole experience.

Stephanie Polite

Jun 10, 2016

I would like to thank the staff at Toyota on Rivers Ave. Everyone was friendly. I was pleased with the service there. I have never walk on a dealership lot and walk off with a car that same day without going through some trouble. I want to especially thank Rhonda she was a wonderful sales person and she made sure I got into something that fitted my needs. Thanks to everyone involve with my purchase yesterday.

Lmsigler

Jun 9, 2016

This is the second time we have worked with Blake to buy a vehicle and he's one that will keep us coming back time after time! He makes the process quick and listens to exactly what we want. Easiest car buying experiences we've ever had!

mjd

Jun 9, 2016

I scheduled a 7:30 am appointment to have one new tire mounted, balanced, and get all 4 tires rotated. When I arrived at 7:15 am, a line of 20+ cars was already backed up well into the driveway. My work wasn't completed until 9:30 am. It's obvious the service department is overbooking its capacity. I will not recommend nor return.

Matthewclagace

Jun 9, 2016

Excellent customer service. No pressure to buy anything. Shelly worked within my price range and monthly payment without trying to offer me anything more than I could afford. New to the area and this has been the easiest part of our relocation process.

sugar

Jun 8, 2016

I had a late appt at 5:30pm and was pleasantly surprised with a thorough and complete check-up completed in75 minutes! Oil change with tire rotation and fluid topoffs! perfect!

Doug Liperote

Jun 8, 2016

Tem Zafar, my sales rep, was outstanding in getting me qualified and in a beautiful Camry. My circumstances required special attention to detail and a well thought out strategy. I was treated like gold. Tem raises the bar for professionalism in car sales, which is sometimes so hard to find in dealerships. As this is my first purchase of a Toyota, I am proud to be a new member of the "Toyota family," and look forward to a longstanding relationship with Hendrick Toyota. Two thumbs up!!

Kamila2016

Jun 7, 2016

Con la ayuda de Shelly hicimos realidad uno de nuestros suenos , estamos disfrutando nuestra 4Runner!.Encontrar una persona tan profecional, que nos acompanara en cada momento, y nos ayudara a resolver nuestras dudas es grandioso !!.Shelly mil gracias por sus atenciones, La recomiendo a todos, Shelly es extraordinaria persona .

Wild Flores

Jun 6, 2016

Nos parecio muy exelente empezando de la atencion y todo el proceso de los tramites estamos muy agradecidos con la senora Shelly. Esta Compra fue nuestra primera experiencia porque nunca habiamos comprado uno Nuevo ahora estaremos planeando para comprar otro mas adelante un Toyota Tacoma. Gracias por todo.

Mama Carol

Jun 6, 2016

I just bought a 2016 RAV4, everyone at the dealership was very pleasant and helpful. I had 2 sales girls, Julie Gordon, and Rhonda they were both awesome. This is my first experience with Toyota. They made it easy and made me feel comfortable and not pressured. I love my new SUV.... THANK YOU !!!!

Toyotacamry

Jun 4, 2016

When visiting I wasn't sure what I truly wanted Will helped me find that, though I needed a day to think it over Will and Earl were very patient and friendly. When returning the following day Will was not in but his replacement was nothing short of excellent, I felt happy when I left with my new car. I recommend this dealership to anyone looking for Toyotas, sales staff is very knowledgable and provides more to answer questions you haven't thought of, I felt as though they were committed to the customer and not so much the vehicle sale. Hennessy was great breaking down the warranties and availabilities and limitations in the finance department. Again, I recommend this to anyone who even is thinking about a Toyota. Thanks guys!!!

Will Smith

Jun 4, 2016

Had an excellent experience. Salesperson Will Smith was very patient with my needs and particularities and gave me an outstanding deal on an incredible truck. He made it fast and easy and was very low-pressure. On top of this, he also serves our country. Would highly recommend.

Rams fan

Jun 2, 2016

We had an appointment for 1230 to get tire fixed. My husband got there around 1145, early. checked the car in and was told around 1245 that they would have to get a tire from the warehouse and it would be another 45 minutes. Ok so around 1:30 he went to check on car and was told it would be the next day before they would have a tire. This is totally unprofessional, customer service should have immediately flagged him and gave him the verdict. I don't like using the car dealers to get repairs/service for my vehicle as they have no respect for their customers time nor getting things done when you're told a specific time. Not happy at all!

Todd Kozey

Jun 1, 2016

The service writer seemed as if he had other things that were more important than providing follow-up questions and logistical support for myself and three kids. While I realize I'm not the only customer, I tried to explain that this was a return visit for a symptom that was supposed to be addressed. Kody did explain he had to call to see if it was covered under warranty, but then left me for about 1.5 hours. When I asked if the car had moved into the repair cycle, he was shocked to see that I was still here and flippantly started he hadn't received a call back from Toyota proper. This isn't the first time I have dealt with him, but it will be the last.

Brenda Watson

May 31, 2016

Brandon Bailey helped me with purchasing my new deep green 2016 Camry SE. I actually selected my new car from my keyboard. I'm on oxygen 7/24 so, Brandon was kind enough to email me photos for me to select from, Then he brought me my new deep green Camry SE and the paper work to me for signing. I truly love my new car. I've received excellent experience. I will definitely be returning as a customer. Brandon and Chris are definitely KEEPERS!

Linda WW

May 29, 2016

We had an appointment to meet with a saleslady, Ms. Lori W. We went to check out a used SUV but we walked out with a 2016 Camry. She was extremely polite, courteous and friendly and she made sure we didn't leave empty handed. Answered every question we had and went a step higher to someone who could and did get things where we needed it to be. They all took their time with us and didn't seem to mind the questions we had. When we went in for our 5,000 mile service oil change, they treated us like they were knowing us for a long time. Ms. Amy gave us excellent care! She was extremely nice to us and she made sure we knew and understood everything as well as let us know when to bring the car back for its next inspection. Everyone was awesome!!

evilive1

May 28, 2016

We had a very painless experience didnt feel pressured they made our payments work for our budget. definitely be returning when we are ready for a new vehicle

2016_Toyota4Runner_TRD Pro

May 27, 2016

I had been wanting to upgrade to a new 2016 Toyota 4Runner TRD Pro for quite a while and knew they were difficult to find. But Ally Stewart made it happen! And she also made the whole process enjoyable, simple and as stress free as possible. Ally was knowledgable, enthusiastic, and honest. And on the occasion when she didn't know the finite details for a specific aspect of the vehicle, she didn't stop searching until she found the answer. Sometimes that meant delving into manuals and sometimes that meant finding the dealership's expert for that subject and having them fully explain it to me in person. Never once did I experience a high-anxiety pushy scenario normally associated with car buying. Ally was patient and understanding, even after the multitude of in-depth questions. It was also very evident that she truly enjoys working at Hendrick and takes pride in her work, as well as the team's, which speaks volumes for the dealership's management. Furthermore, I serve as Active Duty for the Air Force and not only was Ally flexible with my unpredictable schedule but she went above and beyond to find all the military benefits available for me. This top notch performance dos not end with the sale of the vehicle. In addition to following up with me on my satisfaction, she is always sure to touch base when I stop by the dealership for regular maintenance. There is no doubt that I would recommend visiting Hendrick Toyota for those interested in investing in a vehicle, or even looking to get maintenance done on their current Toyota. If you do stop by there, ask for Ally Stewart!

Kat in Moncks Corner

May 25, 2016

I made an appointment online to have my car tuned up and checked up. They found I needed new brakes (Which I thought). First when I got there, there was a long line, but I went in and asked for my assigned service person and was taken in immediately because I had an appointment. Then he found me in the little mini restaurant in the dealership, where I had a pretty decent breakfast sandwich and told me I needed the brakes. So I said go ahead and install all new brakes. I asked how long it would take and he said 3 or4 hours. Ok, no problem. I went across the street and shopped. He called after 2 hours and my car was finished! Yeah!! So I love Hendricks Toyota -and this was the most recent of several favorable encounters/experiences at Hendeick Toyota of North Charleston!!

Retired

May 25, 2016

The service was prompt, courteous and high quality. As it turned out, I did not need a new alternator, but just to replace some worn out belts. I was kept in contact during the whole process, so there were no surprises. Also, I appreciate the long-needed complimentary car wash...a nice touch.

Michael Barrett

May 24, 2016

My truck had a recall. Was asked to bring it in for inspection to see if the recall repairs were needed. They were. The Service Department received me at the scheduled time and inspected my truck. The necessary parts were ordered and will be installewd when they arrive. The service was pompt and courteous.

Jeremy Williams

May 24, 2016

Andrew was great. Very quick and provided great customer service.

Gayle

May 19, 2016

Awesome service. Andrew came right to my car. Took the information from me. Answered all my questions was polite and I will continue to call him personally for any questions I may have or to schedule service

Gilberts2

May 16, 2016

We bought our new Rav 4 from Will Smith and was so impressed with his professionalism. He made sure at every step that we were comfortable and well informed. He is so knowledgeable about the products and services. Buy your next car at Rick Hendrick Toyota and be sure to ask for Will Smith.