Used Cars for Sale at Haley Buick GMC - Midlothian in Richmond, VA

Jam79ie

Oct 15, 2012

I was very interested in the Acadia I was looking at with Haley. Jabari was very helpful in answering all of my questions and informing me of the features and aspects of the vehicle. Unfortunately for him his Sales Manager ruined our experience. He was extremely pushy and did not actually listen to anything we were saying. It seemed as if he did not even listen to what his salesman was saying and you could tell there was frustration. Even when asked a question by him it was obvious he was so busy thinking of his rebuttal that he never actually listened to our answer. Ernie was one of the main deciding factors on why we did not purchase the Acadia. My husband and I are in sales. Number 1 rule is listen to your consumer. Let them do most of the talking and you will hear everything you need to know to close your deal. Consumers are educated beyond believe this day and they know what they want before they ever get there.

John Ferrua

Oct 13, 2012

I was very satisfied by my recent service visits to Haley on my 2008 Buick Enclave; so I talked to them about a very similar 2012 Enclave that I saw on the lot. Long story short, after a couple of hours with Rod, I drove away with my new 2012.

daroadrunner1941

Oct 12, 2012

When I visited Haley I was greeted with a smile and friendly introduction. I made it known that I was only looking. I had a list of questions about the Enclave a vehicle I knew nothing about. All of my questions were answered patiently and I believe honestly. I was offered a deal on two vehicles that did not have factory installed navigation, this was my only "must have". The third vehicle had navigation and much more. The price I was given could not be beat. I know because I visited two other dealerships trying. One met the price but the vehicle had 2000 miles. Thank you for the experience.Veronia

jessbee

Sep 9, 2012

As soon as we walked into the dealership everyone was very friendly. We worked with TJ who was very helpful and listened to everything we said, and found us the perfect car. He made sure he got us the best deal he could. We also talked with one of the managers and he got all of our paper work started. We had to come back the following day and they stayed open later so we could finish up all the paper work. I would recommend everyone I know to them, because they really were great.

jbwilliams106

Aug 23, 2012

Myself and my family have purchased 5 vehicles from Haley in the last several months,new and used.great bunch of folks.very professional and friendly.anyone who needs a new or used set of wheels,this is where to go....

mp4578

Aug 2, 2012

Everything went well. I cant thank the dealership enough. My family lives in Richmond, and I live in Charleston, SC. My parents went to the dealership to look for a car for me, and found a sales person they couldn't have enjoyed more! They were so impressed with Josh, that I drove 6 hours back home to buy my car, and drove it back to South Carolina. Cant thank Josh again for how he treated my parents before I drove up there. He is a true professional!

pjhjdj

Jul 22, 2012

Frank Locust was my sales person. I made it perfectly clear up front I did not want to play games. The run back and forth to the sales manager or finance manager baloney would make me leave. I knew exactly what I came to buy, knew the value and had cash. We drove the car, wrote the deal, and they turned down my offer. Out the door I went. Frank went the extra mile, he called me that afternoon with a close counter offer, I countered back, and I bought my car. Loved the great sense of humor, and more importantly, the respect I was shown. Being a woman, I was treated unfairly and worse, had been tried to be taken advantage of at two previous dealerships. Frank even drove my car to my home, 27 miles away! That is service! If your looking for a nice car, and no b.s., go see Haley, and ask for Frank Locust. Super nice, super service. I will go there first every time from now on.

cmcduval

Jul 15, 2012

I am always buying a car it seems and I have never had a better experience than I did at Haley. They were courteous, professional and never once did I get the "we got a woman" routine that I run into at many dealerships. I walked in,that was it and I leased the car. I had gone to another dealership in Richmond before checking out Haley and my experience there was anything but great. FYI, the other dealership is less than one mile from my house and Haley is probably close to 15-20. I would definitely recommend Haley to friends and especially that they ask for Philip Moo, my sales agent.Carol DuVal

lhutson14

Jul 8, 2012

We had a great experience buying from Haley GMC on Midlothian. We can in about 10 mins before closing but never felt rushed. We delt mainly with Lavar the sales manager for the majority of visit and he gave us great information on what would be best for us. We ended up getting a new truck! We stayed there till midnight closing up the deal. Great experience. Thanks, The Hutson's

harville

Jul 6, 2012

Bought 2007 Yukon (certified used car) found out it had been wrecked and dealer new about it. Salesman had his hand covering carfax,said sign here you don't need to read, it is a certified vehicle just initial. Went to trade in, dealer said it has been wrecked, took 3000.00 dollars off trade in price. Haley and GMAC only solution was for me to come back and buy another vehicle from them. Did not even get an apology from them for this happening.

shanellethrower

Jun 17, 2012

TJ WAS AN EXCELLENT SALESMAN!! VERY NICE AND PROFESSIONAL..HE WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT EVERYTHING THAT I ASKED ABOUT THE CAR!! I WOULD DEFINATELY PURCHASE ANOTHER VEHICLE FROM HALEY BUICK PONTIAC..ALL OF THE STAFF IS GREAT!

tracing

Jun 14, 2012

This was the first time that I had a pleasant experience at a car dealership. The transaction went fast after all the information was received. I do not have any complaints.

Delhaize

May 28, 2012

Great selection of vehicles to choose from,no hassle or high pressure tactics from the staff which is unusual for a car dealership. The Buick is a fantastic car, it sells itself when you get in and drive . I am truely impressed with the gas mileage.It was worth the drive up from Florida to purchase the vehicle .I cant wait to see your new facility this coming winter. Thanks guys.

kathie27

May 24, 2012

I started looking for a car and dropped in the Haley store on Midlothian Tpk. Met Frank, who could not have been more helpful and patient.I was not exactly sure what I was looking for and Frank gave me some valuable info and guidance.He was not pushy, especially when I said that I did not have time to test drive but would be back. I so appreciated that! Decided to return and test drive the car we were discussing. Walk in, no appointment, Frank was with a client. Knowing that Frank was tied up at the moment Jabari came right over and immediately offered his help until Frank was free. Test drove the car with my son and decided again to leave and think. No pressure again, just a tremendous amount of help and friendliness. Came home and decided that car was the one for me. Called them, negotiated over the phone and decided to go back.Went over with all my info and was greeted like a family member. Can not say enough about the whole office-from the beginning to the end it was a great experience.lots of positive energy,friendliness, and so competent.Everything was done for me-insurance,tags..wow!Tom took me on a tour and explained how things work. Love the pit stop and can not wait to use it. Oh yes, I had to go back the next day to pick up something and when I drove on the lot and walked into the office I was warmly greeted (they knew who I was).I was unsure of a few things-they came right out and went over everything with me again. Can not say enough good things about Haley! Great people, Great business. Would recommend them to anyone.

Terry Mayberry

May 18, 2012

I have purchased several vehicles from different dealerships in the Richmond area.Working with Lindy at Haley Buick GMC was great!!!He put me in a car that not only took care of my needs,but also fit my budget He made buying a car a pleasant experience!!!!!I will recommend Haley Buick GMC to all of my friends and family! Thanks again for a great buying experience!!!

rfarley

May 14, 2012

Linday Hatchett did a very good job of listening to our needs and worked hard to find us a car that would match our budget and needs. Very patient and friendly. Enjoyed working with him.

Meganceluck

May 10, 2012

Service was great. They answered every question I had and went above and beyond to did the car that fit my needs as my budget. Thank you!!

David Bishop

May 5, 2012

The salesman, Frank Locust was very polite and professional. He took a lot of time with me and explained as well as showed me the features of the Terrain. I was very impressed with the people working there as they all spoke to me with at least a hi and thank you. This was the best i have ever been treated by anyone when i purchased a automobile. Haley's is the top of the line with it's professionalism. Thanks to everyone there for their help, concern and being so polite.

MaglioFrank

Apr 16, 2012

Outstanding experience at Haley Buick. Fantastic customer service. Love our enclave. Would definitely recommend anyone looking fora car to purchase from Haley!! Joshua ur sales person took great care of us during and after we purchased our new Buick Enclave

veg216

Apr 6, 2012

I did most of my homework on the car I wanted, now it be becomes of choice of who do we want to do business with. It it came down to customer service, I am complete satified with my new vehicle

rparker03

Mar 30, 2012

This was one of the best services I had in a long time. The salesperson Phillip Moo at Haley Buick GMC was consistent in making sure that I get the best service from the time I inquiry about buying a vehicle and purchasing one. I have already referred some of my friends, family and co-workers to Philip Moo because of his kindness and honesty in making sure me as a customer is satisfied. Thank you Haley Buick GMC for excellent Service and having a good associate like Phillip Moo on your team.

Cyndi Bilheimer

Mar 28, 2012

The guys were great. They even took the time to make sure I knew all the different functions of the vehicle, set me up on the Onstar program and gave me a full tank of gas! Great bunch of guys.

dolly_sc

Mar 27, 2012

I contacted several dealerships in Richmond which have the enclave with the equipments I prefered. Many dealers just gave me a price, which is not the out of door price as I request, that cannot let me feel their sincere attitude and it is kind of wasting my time. But Haley's dealers' reply impressed me a lot. They took a video of my prefered enclave, and uploaded on youtube, it make me supprised, and let me feel very comfortable. Haley replies were instant, this is very important, since I need to buy my enclave asap during that days. Even other dealerships replied me as well, but it will take me to wait them for a long time, and I cannot see their passion on vechile sales.I think I will referral Haley to my friends if they'd like to buy vechiles in Richmond.

JWBRichVA

Mar 11, 2012

Everyone has been very helpful and friendly. I have always had a positive experience here. the sales and service staff are reliable and trustworthy. You can always count on Haley to take care of you. Highly recommended.

jmullenaux

Mar 9, 2012

Overall, salesman and personel were great. The selection of cars were great. The service department meets all needs. The paper work went very smooth. The trade-in was fair.

sigma1jay

Mar 7, 2012

Awesome service this is my second vehicle I had the same sales man and Jabari is great!!! I will never buy from another dealer. The customer service is excellent

GDPhillipsJr56

Mar 5, 2012

To be honest, I didn't expect a whole lot when I first walked into Haley. Within just a few minutes, my opinion underwent a 180-degree turnaround. Philip Moo was very courteous and helpful, and got me into a great used vehicle with a far better deal than I could have anticipated. Even though their Internet service went down not long after I arrived, Philip and the entire Haley staff worked together to get an alternate connection established (using Philip's cell phone as a wireless hot spot), got my loan approval, gave me a much better trade-in price than I ever imagined, and closed the deal. Tom Jones was very helpful as well, explaining in detail the vehicle service plans available, and helping me choose the right plan for my peace of mind. I can't recall the names of everyone who worked so hard and so long (over 8 hours in that one visit) to get me into my new (to me) truck, but please be assured that I appreciate everyone's time and efforts, and will recommend Haley to any of my friends, relatives, and co-workers who need a great vehicle (new or pre-owned) at a fantastic deal! My deepest thanks to all!

gfutrell

Mar 5, 2012

I would say that if you need something done and done right. Take it to them. They have restored my faith in gm products. I am very grateful I was sent to them by on-star.

turbilel

Feb 24, 2012

I went in with no intention to buy a new car. When looking around Phillip came closer and in a very polyte manner started to explain issues about the new GMC Acadia. I got curious about this car. I never liked sellers which are too pushing and jumping on me with offers without being asked about. But this was not the case - Philip won my trust and sympathy very quickly, showing professionalism and respect to me. He only made an offer when I asked about and the offer was fair and acceptable without further discussions. Exactly what I like doing business. The final decision I made when I entered the office - I was never before so good and carefully treated by autodealers, even this is my 9th car. This a great team and a great service! I will recommend this dealer to everyone interested in good cars and outstanding service. Thank you Phillip, Thnak you Ernie - I will be pleased doing business with you in the future.

csheldon61

Feb 24, 2012

In these days when many of us are feeling the pinch of financial stress, our vehicles are highly important. Cost is always a factor. In dealing with Debbie and Haley I found and attitude of consideration for the entire customer situation and a willingness to assist in everyway to get the vehicle up and running at a reasonable expense. It is that kind of "out of the box" attitude that breeds customer loyalty and satisfaction. I can truly say that I'm a Haley customer for life and have no qualms about suggesting that others use this Dealership for any service issue. GREAT JOB Debbie and HALEY!!!!C. SheldonMidlothian, Va.

msclorie

Feb 15, 2012

Being a young, independent full time employee and student with limited/ no credit can be stressful especially when you work hard and want a nice vehicle. Nothing in life is easy but Jabari made this process as smooth as possible. He made sure I was satisfied with my vehicle. His suggestions turned into possibles and from there the perfect car for me was chosen. I never knew I could feel completely satisfied and comfortable with being at a dealership and riding away knowing I'm in good hands. There isnt any question about me recomending Haley and Jabari's service to anyone who is looking for a car of great quality. THANK YOU JABARI!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

014204018155

Feb 10, 2012

It was a great pleasure dealing with Haley Buick-GMC and being treated in a professional manner. Ernie greeted us when Betty and I arrived and put us with Phillip Moo. Phillip is a very customer oriented person and was not pushy to get us to buy our car. He presented the features of the Lacrosse and included my wife and daughter in the conversations. At another dealership, we had to walk the lot on a bitter cold night air to pick out a car, but Phillip had someone help him by bringing around to the front both the black Lacrosse and the diamond white one so we could compare them side by side. We had never been to Haly before, but should the ocassion arise in the future, we will definitely return and recommend Haley to others.

Lawrence Constantine

Feb 10, 2012

Bruce Harris is one of the BEST Slaes persons that I have dealt with during my new car buying endeavors. He is knowledgeable, professional and personably. He listens to the customer and does his best to make sure that thier needs are met. He convinced me that the BUICK ENCLAVE was the vehicle for me.

robinjean14

Feb 7, 2012

Phillip was my initial contact when I stopped by just to look on evening. There was one 2011 Buick Enclave left on the lot. I was impressed with the style and all the upgraded features that Phillip explained. I made an appointment with Phillip to come back the next day to take a test drive. His appointment prior to mine was running behind but he had already made arrangements for Shawn Reed to help me so I didn't have to wait. I was impressed with that since I know they work on commission. Shawn was very knowledgable about the Enclave and he made me feel comfortable driving the vehicle on the test drive. It drove like a dream! It was my dream car! When we went back to talk numbers, Shawn listened to my concerns and what I wanted. With his help I was able to get a much better trade-in on my car than the Blue Book value. Between the 0% financing, the higher trade-in value and a little wheeling and dealing, I was able to drive away in the car I wanted with all the bells and whistles I could ever want. The entire staff made the process easy and as painless as possible. The professionalism combined with a personal touch made this dealership one I would recommend to anyone. Thank you Haley Buick-GMC!

SierraRed

Jan 30, 2012

I've continued my relationship with Haley GMC after the sale because they have consistently shown that they value my business. They have provided great support after the sale. I know I can count on them to take care of my GMC vehicles. I feel welcome when I arrive. They know me by name and I know my service representative, the body shop manager, and my salesman. They have very little turnover in personnel that I am aware of and that tells me that it's a good company to work for. All in all, I am well satisfied. Like most people, I wish there were more specials and coupons, but they do pretty well in that area as well.

miewarren

Jan 21, 2012

My experience was awesome. I would absolutely recommend Haley Buick GMC. Thanks for making me feel like part of the "family"... I know you will take care of me!

jodyjohn46

Jan 12, 2012

Customer service was excellant. Needed a good used car for my Dad. I feltlike I got a good car for the price and will serve his needs as far a comfortand safty. I would highly recommend this dealership to anyone looking for anew or used car.

stalley939

Jan 6, 2012

Probably my best car buying experience. I was not pressured and I felt like they listened to my needs. Bruce was excellent for friendly and insightful. Again I can't stress the no pressure of this sale. I love my new Buick and and I am absolutely satisfied with my whole experience. Steve Talley

wwbeyer

Jan 5, 2012

Last visit in September I a "bubble" in one tire was discovered. This time Debbi conscientiously had the technicians review the tire for safety and it was decided to replace the tire(still under warranty).In addition, all the employees are friendly, without exception. The multi-Point vehicle inspection report is comprehensive and helpful and indicates that the vehicle was checked for all componnents of service. This dealership is conscientious about providing great service!

elmo14u

Jan 3, 2012

Everyone was friendly and worked diligently to get a suitable deal done. Frank, Ernie, and Lavar were great. While they are salesmen, they considered my needs and weren't too pushy. They understood my wants were very patient with us. Haley GMC has gained a lifetime customer.

chrismac34

Jan 3, 2012

I had a great experience at Haley when I purchased my new Acadia. Everyone was knowledgeable and up front with me from start to finish. Sales staff was great. Couldn't be happier.

Jeanette Duff

Jan 2, 2012

Bought a new Adacia from Haley GMC....It was a great experience....no hassles....no pressure...great deal....knowledgeable and very helpful sales person. Couldn't be happier!

Scott Akom

Dec 29, 2011

Bruce Harris was a pleasure to work with as was the rest of the Haley staff. We were treated very well. The staff at Haley feels like a family and I'm glad we had the privilege of working with people who are knowledgeable about their products, take pride in their work and work hard to make sure the customer feels comfortable and respected at all times. When we need another car, Haley will be at the top of our list and we will request Bruce Harris to work with. Thanks again for everything!Jane and Scott Akom

JMS0206

Dec 28, 2011

I called to set up an appointment in the morning and I had an appointment later the same morning. The staff was very helpful in answering any questions that I had. They handled my warranty claim quickly and explained how they fixed the issue. This is why they recieved the rating above.

easymog

Oct 19, 2011

The staff at Haley GMC ( Midlothain) was FANTASTIC! The service was great! Thanks so mush for making me feel like part of the GMC family! What a wonderful experience.

Charles Sullivan

Oct 16, 2011

Shawn and Ernie's professionalism and courtesy were outstanding. They took the time to answer all my questions and were very helpful in finding out my needs and making sure everything was addressed. They offered me a fine price on my new car and a very fair trade-in price. It was a pleasure to do business with them.

j&elidwell

Oct 16, 2011

After 2 months of looking for a new truck and going to every dealership with in a 75 mile radius our final stop was Haley and that was the best decision we made. We were treated fairly by both Kyle and Ernie and were offered a fair trade for the vehicle we were trading in. Kyle took the time to explain all our options to us and was not pushy at all. We ended up ordering a 2012 Sierra and were kept informed of the trucks progress the whole time. When we picked up the truck it was clean, full of fuel and ready to go. The financing department was very easy to deal with they did not try to sell/push extended warranties on us. We would recommend Haley to all our friends and family.Erica and Jayme Lidwell

joysydnor

Oct 10, 2011

I orginally visted this dealer to have my 2004 Yukon serviced. While waited a began to view the new vehicles on the lot and test drove it that same night. It was close to closing and Kyle took the time to go over the vehicle with me and offered me a test drive. The next day when visiting the dealerships service dept to follow up on a repair, Tom in service suggested that I have them look at my truck to see how much it was worth. Unfortunately Kyle was not there but Bruce stepped in and assited with my needs. Three days later I was driving a 2011 GMC Acadia. The sales and finance department were helpful and courteous. I've known Tom for years and he has always been a pleasure to work with. I would recommend the team at Haley Buick GMC.

janeacumbea

Oct 3, 2011

We were looking for a new car. Since we had been so happy with Buicks, we decided tolook at the Buick LaCrosse. Kyle was extremely helpful in showing us the 2012 Buick LaCrosse and the many features in which we wanted on a new car. After we made the decision to purchase the Buick LaCrosse, the staff did an excellent job in expediting the paperwork. We were extremely happy with the way the staff handled our purchase and will recommend them highly to family and friends.

jammer82

Sep 26, 2011

We were only looking at used trucks, thinking about trading our truck. We decided to take the truck for a test drive, and Shawn met us outside. We spoke for a few minutes and Shawn went for the key. When we got into the truck, Shawn began explaining all of the features on the truck, but he was never pushy. He was very friendly and answered any questions we had. He made sure we were well informed about the vehicle we were looking at. We decided to "run the numbers". Shawn explained every step of the way what he was doing and walked us through each step. After he showed us the numbers, we realized that we could get a new truck for not much more a month than the used truck would have been. Again he walked us through the whole process step by step and made us very comfortable. He was patient with us and helped us with making the best decision for us. I would recomend Haley and Shawn personally to anyone looking for a vehicle.

megarrs

Sep 23, 2011

I really appreciated Travis's friendliness and it was nice to have a thank you note on my dash when I picked my car up. I also really appreciate the shuttle service to and from my house so I was still able to get work done while my car was being worked on for a few hours. Thank you.

JTMckinney

Sep 23, 2011

I have been a Haley Customer for over 8 years, and have had all of my service performed by Jay Tyler (service writer)and Leslie Walsh(mechanic). Todate, my 2003 GMC has never let me down or stranded. I believe that this is due to the excellent employee interest in keeping my vehicle safe and running well.

Samuelb742

Sep 22, 2011

I waas pleased with the professional way we were treated and with the quick return of my car. I would highly recommend anyone needing body work to go to Haley

blindy6

Sep 21, 2011

It was an experience, but overall this dealership has gone out of it's way to make me happy with buying a new vehicle from them. Lamar and the bodyshop have gone out of they way to make this experience a nice one. Thanks

terika84

Sep 16, 2011

Let me begin by saying, Haley Buick-GMC is the place to go when looking to buy a new car. Jabari Mudiwa was the salesperson who helped me with my new purchase. He was friendly and very professional. Jabari was very knowledgeable about the kind of car I was looking to buy. Overall I had a great experience at Haley Buick-GMC. Excellent customer service and excellent cars!!!!Terika

rockinrod

Sep 16, 2011

Car serviced for check engine soon light, took car in for service, returned ($200-$250) had to carry back twice and then charged another $200 plus dollars.I feel like I am being taken advantage of and don't appreciate it. Rodney Wright

jomaul

Sep 14, 2011

Great service and great people to work with. Of course, wish prices were better (but they are what they are) but this is the only place I would go with my car.

Nancy Chasen

Sep 1, 2011

All personel were pleasant, helpful and quick. All service was completed as requested. I only have limited exposure with the service department as my truck is only 4 months old. So far all my contact with Haley has been positive from purchase to 1st oil change. Lounge was clean and coffee provided.

qmlog04

Aug 30, 2011

We were greeted at the door and was very friendly. We were brought in by a the GMC Acadia on the website. It wasn't on the lot but we test drove a similar vehicle. We really wanted the one we saw online. They arranged for it to show up and we purchased it. They worked with us on the financing and we were able to finalize everything fast. Jabari being young he was very professional and accommodating to our every needs. Charlie continually would check on our well being and helped us make good decisions without pressure.

Joan Oliver

Aug 26, 2011

Great experience getting body work done. Guys in the body shop office very helpful. Sorry I can't remember names and lost card. State Farm recommended using Haley GMC and I was very pleased with the results. Would use them again for body work if I ever need someone.

SierraRed

Aug 25, 2011

Haley GMC has always gone the distance to take care of me as a customer and to provide excellent service on my Sierra and Jimmy. I highly recommend them to anyone with a GMC car or truck. Sales and service are 100%.

ralively

Aug 25, 2011

I have been working with Haley for the last 19 years and have had good relations for the whole time. They work hard to keep my business. RAL

micr0d

Aug 23, 2011

Daughter had problem with car. She was in a strange city, doing an intership. Haley's fixed her car, at a reasonable price, and got her on her way.

Pshibley

Aug 22, 2011

One of the very best experiences I have had buying a car. I went to many GMC dealerships in my search and talked to many of them by phone as well. Kyle Webb gave the best demonstration of the vehicle and knew all the features. There were many features on the 2011 Terrain and I felt Kyle answered all of my questions right there on the spot. Kyle was honest and up front about everything. Everyone Kyle introduced me to like the sales manager and the financie manager were all very professional. One of the biggest suprises was at the finance stage. Where most dealerships I have dealt with in the past try to strong arm you into something you don't think you need the finance manager did not. It made the whole experience that much much better!

jastx

Aug 21, 2011

I bought my used vehicle in Haley's Richmond, VA store from Plano, TX, finding the car online flying in to pick it up and actually see it for the first time. I depended on Ernie and particularly Kyle to describe the condition of this car to my satisfaction. Kyle worked hard to answer any questions I had and took photos in addition to the ones already online to highlight areas I wanted to be certain about. Ernie, the Sales Manager, was friendly and helpful and was easy to talk with and arrange a deal. The car was exactly as promised and I am very pleased. Kyle was even able to get the original window sticker for me from the original owner! He went out of his way to make this a very pleasant experience. I was also able to meet several other members of the staff, some real car enthusiasts like myself. My buying experience with Haley was excellent. I would buy from them again. Ask for Kyle or Ernie.

Pearlieg

Aug 15, 2011

I had an 8am appointment, left my car, had requested Courtesy Service,but when the drive arrived, he was not told I was in the customer waiting room, therefore I did not get home until after 10am. I requested my vehicle be ready by 1:30pm, I received a call on my way back to the dealership telling me what other service recommendations my needed. I only required an oil change and tire rotation, and even after I got back to the dealership, the vehicle was not ready, I had to wait for an additional 1/2 hour which made me late for my appointment I had at the office. I have been a customer at that location since 1978, and this is the first time I was utterly discussed with the entire ordeal. I need to bring the vehicle back in for service, but I am leery about coming back because it appears I am having problems with the vehicle and not sure if it is related to my last visit or not. The Oil Icon on my vehicle panel stays on and does not go off when the other icons disappear once the vehicle is started.

calix0817

Aug 14, 2011

After having a bad experience with a competing GM dealership in the area, I did not have high hopes of having better service anywhere else. Haley and Travis were a lot more than I expected. The problem with my vehicle was diagnosed and repaired quickly and I was always kept informed of the work being done. I was treated very well and will definitely be returning to this dealership in the future.

tsfudala

Aug 1, 2011

I was looking for a new Yukon XL and the salesman was very helpful in allowing an overnight test drive so I could test fit all 5 kids and a trip to Costco! Everything was great except the available color, and upon finding the desired color at another dealer, he was able to quickly deliver it to in time to make a weekend trip including having the NAV system installed in time!Excellent service with no BS on the financials.

blindy6

Aug 1, 2011

This dealership was okay with selling product but prices are getting much high and looking and buying are two different things. Prices and information is high and stuff to get is geeting just as high.

JHNemecekJr

Jul 30, 2011

Haley has improved their customer service focus since my last service visit. There was a small issue with scheduling, but efficiently explained by service consultant. The service result was explained effectively and options clearly presented.

grandam

Jul 30, 2011

Came from a store and driver seat would not move forward - being short I had to put books (lucky I had with me) behind my back and I was near Haley so came in. They had the problem corrected in no time - were even going to have Frank bring me to my home if the service was to be lengthy. I am widowed - the car was purchased at Haley and always serviced at Haley - I am very pleased with the relationship

costeacher

Jul 29, 2011

I had an excellent experience with Haley Buick GMC. The sales rep. and business manager were extremely professional and knowledgeable. They really know how to treat customers! I would definitely recommend Haley to all of my friends searching for excellence!!!!

calnelson

Jul 28, 2011

I would recommend this business to anyone who needs help in getting their car repaired. I was greeted in a very respectful way. They answered all of my concerns and I was quite pleased with the cost of my repairs.

regroland

Jul 28, 2011

Great team of professionals from the sales team and management to the finance and service departments. My wife and I brought our kids in to experience the car sale and the dealership. We all enjoyed our time there and everyone was very courteous to us. We look to purchasing our next vehicle from Haley soon.

mww13

Jul 20, 2011

So why do I rate this dealership this high? Because both salesmen I dealt with were excellent, polite, and MORE than willing to work with my price range and requirements. It IS the first time I've ever honestly believed the salesmen at a car dealership were there to assist me as well as make the sale. Make no mistake, I went to other dealerships and dealt with other salesfolks. Many of them were "less than helpful", i.e. either dumping me because I was looking at that time or trying to hard sell me into something I did not want at more money than I was willing to spend. The principle reason I returned to this dealership was Shawn Reed and Mike Switzer. The manager (Levar) was good but honestly I would have never talked to him if Mike or Shawn were tools.

dellis

Jul 15, 2011

My experience this time around was not great by any means.I called Bruce the day before and scheduled a meeting to finailze the car sale. I was on time but his greed to handle other sales while he was attending to me really turned me off. I would never do that with my customers. I have bought from Bruce before and i considered him my "new car sales guy" but it was not recipicated. I feel if you have a customer in front of you that has scheduled the time - dont make them sit and right in front of you work on other deals - not cool!Also - the showroom and offices that day were over 90 degrees - i guess the AC units broke. So, on top of sweating while i'm spending $54,000, i had to be told to wait and i got to watch Bruce bounce around to different customers.

GMC_fan

Jul 13, 2011

First time at this dealer. Appointment was scheduled by phone a day earlier. Upon arrival, car was quickly assigned to technician and the Service person gave me an estimate of how long to expect to wait, then showed me to a clean and comfortable customer waiting room where coffee and other beverages were available. All requested service was completed in a reasonable time somewhat less than originally promised.

horselovr1289

Jul 7, 2011

I found the car that I wanted to purchase online, the same day I went in to see the vehicle in person. Kyle helped me through the entire car buying experience and made it very easy! Since then, I have been to service a few times and I am very pleased with the customer service and the work they performed on my vehicle. I love my Saturn Outlook and I will be purchasing my next vehicle from Haley too!Thanks Haley!

kstrecker

Jul 6, 2011

Haley GMC Buick has done bosy work on my BMW as a Nationwide preferred Body SHop and on my GMC Yukon. They have also serviced the Yukon. They are courteous, helpful and professional. They are very good about letting oyu know what must be done vs. what would be nice to be done and can wait till later. The body work is superb.

Frankie1974

Jul 6, 2011

Problem with my ac not cooling, fan not blowing hard, and passenger side blowing warmer air. Diagnosed as being a leak and low on freon. Seems to be better at this point. Will need to give it some time to be sure that it has been fixed.

KenKat08

Jul 5, 2011

I went to Haley Buick GMC looking for a vehicle that had better gas milage than my trailblazer but still had a 3rd row seating, and was not a minivan. Jabari greeted me as I came in and asked if he could help I told him what I was looking for , what I had to trade in , and the price range I needed to stay in. He quickly brought me a vehicle to look at that fit all my criteria and had a lot of extras also! Everyone was very nice and helpful, the man that went over my credit and financial information was very nice and helpful and gave me good sound advice and the man that went over my paperwork from the bank and had my husband and I sign all the paperwork was quick and efficient. I had 2 of my children with me while we were there and all the staff were really great to my kids also! I would highly recommend Haley Buick GMC on Midlothian to my family and friends!!!

Mac Damron

Jul 5, 2011

The estimate for the seat repair was 69 dollars less than what I was charged the recall by Gm Was handled slowly and carefully and hopefully for the last time. Jay was thoughtful and nice in all of his work with me. I wil even go to Haley to Shop for our next Truck . Thanks.

kermitfox

Jun 30, 2011

In for some body repair work. Body Shop personnel were friendly, did my estimatequickly and the price for repair was much more reasonable than I expected.........so, I'm happy! Looked at the new car inventory, sales personnel were great andI loved the new Buick Regals. The Regal will be a great seller, I think Buickhas a real hit with their new line.

joe..b

Jun 30, 2011

very friendly, well run service center (especially Debbie), liked that car was brought up after work, the prices are high but the coupons help (the couspons are great)It would help to give a loyality discount to those of us who have been a customer for over 25 years.

Phyllis Ascue

Jun 28, 2011

I bring my car and my daughter's to Haley for inspections, routine service and any problems that might arise and I always get good service.

robertsmithjr

Jun 27, 2011

You don't find many dealers that go the extra mile like these guys. When we picked the car up, the noise we had repaired was as quiet as a mouse and it was sparkling showroom new. Travis was a delight to work with, not to say their work was 20% less than other places.

blbrown

Jun 22, 2011

I arrived at Haley Buick GMC as a result of experiencing transmission problems with my 2005 Saturn Vue and being advised that they were 1 of 2 certified Saturn dealers in my area. They are an extra-ordinary group of professionals. They did not make me feel like they were out just to get a dollar but that they cared about helping me, their customer. Haley Buick GMC is the epitome of customer service. I would recommend them to anyone seeking to purchase a vehicle and I plan to be a return customer. They turned a very frustrating situation into a positive experience that I will always remember and for that I am so thankful and grateful to Haley Buick GMC.Bianca BrownMargaret Brown

Barbie Wood

Jun 21, 2011

Staff is very good to work with. Pricing is very competitive. Follow-up with customers is good and assures quality for the customer. I would use this dealership again.

jimplace

Jun 21, 2011

The service was excellent and provided on time when car was serviced. The employees were helpful and sought to make my visit as easy and pleasant as possible.

ga2re2t

Jun 21, 2011

60,000 mile service brakes and new tires...can really tell difference in driving..all work complete and ready in 1 day..fantastic...i even enjoyed talking with cashier great personality...also had several gm coupons which also helped the bill...great job haley..taking yukon on long trip this weekend and i know myyukon is safe an ready to roll another very nice touvh was the thank you card and mint left on the dash with lances name and number if i had any questions

Awjeezbruce

Jun 16, 2011

Haley had the first car that looked good and the deal didn't sound fishy that we seriously considered when my daughter and I started looking. Given the distance, the initial contact was via chat, all of the rest of the communication was online or by phone. While we were working with Glenn, we were also talking to 3 other dealers. Glenn sent us the proposal, very professional, with an out the door price, no BS, no slight of hand, very straightforward. Talking with Glenn was like talking with a knowledgeable friend that you would call if you didn't know about these things. He ran through all of the reasons to go with a certified vehicle, Haley's reputation, and then he said something you never hear at a dealership, he said we should look around at other dealers and see what other deals are out there. Knowing the distance and traffic we would have to contend with, Glenn also offered to meet us half way so we could see the car and take it for a drive.When we had negotiated a good deal on the same car only one year older at another dealer, I thought I was breaking the news to Glenn that we were going with another dealer. Thinking Haley couldn't get near this price, I shared the deal info with Glenn and thanked him for his frankness. He asked if he could call me back while he worked to earn my business.The next day he called back came withing a couple hundred of the other deal. The Haley deal was actually better due to the Haley car being GM Certified.When we decided to visit Richmond, a 95 mile drive one way, on Saturday, Glenn let us know that he wasn't going to be there while he went camping with his son's scout troop. He put us in touch with Levar and Jubari. They went over the car front to back with us, every scratch, was pointed out by Jubari and Levar went over everything the dealership could do for us at no cost.No up sell, no hard sell, I felt like I was dealing with honest people.Tyler knew we would probably never be back to the dealership because of the distance and because we had our own financing, he did everything to streamline the paperwork while still pointing out the important things we needed to address or be aware of.All in all, I was very impressed with everyone I spoke with at Haley. I hope everyone has the same experience my daughter and I did. It may be nearly a hundred mile but I'll start with Haley when I go looking for our next car.

Melsspirit

Jun 12, 2011

My only concern was how GMC does not give their sales team the freedom to give the customer what they want on a vehicle. Overall this dealership was the best in this buying experience. Just wish their was a way to make buying a vehicles a faster process. This Haley group really works as a team for sure.Melissa

Maiggie

Jun 7, 2011

They sevice Saturns. I'm hoping they will be as good as Saturn of Richmond was.S of R always gave written estimates before service, discussed if there was additional, and the price was good. I used to work on my own cars, and they respected that and didnt't treat me like an old lady. I hope the folks at Haley will do the same. If so, that would make them great in every category. It's not fair to Haley to doubt them, but I've been conned by service men before. (and caught the con, and never went back)

theyeagers

Jun 5, 2011

They negotiated what we thought was a fair trade in value for our trade. At first we were willing to walk away, but they decided to work with us, which gained our trust. The $250 service gift card is a great added bonus, as we had a year of free oil changes, tire rotations and inspections on our traded in vehicle.

Yukon4Ever

Jun 4, 2011

For approximately two years I have taken my 2007 GMC Yukon to Haley for service on various issues (oil change and tire rotation, 4 wheel drive issues, lights, annual inspections) and I have always been treated very well, the work was performed very professionally and if I was not 100% satisfied with something they were quick to make it right or to explain why it was or was not the way I wanted it. In early May a large part of a larger tree fell on top of same Yukon and did extensive damage to the roof and associated parts. My insurance company is State Farm and when I was looking at their site for a body shop that dealt with SF as soon as I came across Haley I knew that is where I wanted to take my vehicle.I did not know anything about the history of the body shop, whether they did good work or not but did know that I was happy with the previous service work that had been done there and wanted to make sure that I received genuine GMC parts so I chose the Haley body shop for the work to be done. From the beginning Patrick in the BS and his staff (manager types and service personnel) could not have been more accommodating and nice to work with. Patrick spent time with me explaining what the process would be and what he and his staff had to do to determine the extent of the damage and what it would take to make my Yukon like new.Long story short, within a few weeks, actually faster than I thought it would happen I had my Yukon returned to me and it looked as good or better than when it was new 4 years prior.I need to add that just prior to getting it back I saw the almost finished product on the lot and was not pleased with the paint job and spoke with Patrick about it. He knew exactly what I was concerned about and said that he and his paint guy were not happy with it either and would take care of it. He also thanked me for my observation and was pleased that now he knew what my expecttions were of the finished product.Since getting the Yukon back I have received many compliments on the "look" of the vehicle and am quick to tell them who did the work and who to ask for. I also tell them of the great customer service I have recieved and highly recommend Haley GMC to them.I have been in the customer service field for over 30 years as a Director of Parks and Recreation in several cities, counties and state government as well as marketing in the priviate sector so I know what the customer expects from a provider and I can say without hesitation that Haley GMC on Midlothian Turnpk in Richmond, VA is tops both in customer service and in the quality of the service provided both in the service and body shop sides of the operation.

tina2u

Jun 3, 2011

they are wonderful to deal with and they gave me all the info i needed without trying to sell me things i didnt need i brought my vehicle in for running rough and the problem was solved without the usual tune up needed all i needed was 1 plug and one plug wire thanks for your honesty

JLobb001

May 29, 2011

We had an outstanding experience purchasing our GM Certified Used Pontiac G6 from Barry, Ernie and the rest of the team. This is our third vehicle purchase from Haley and we could not be any happier with the total experiece from selecting the right vehicle right through the sales and finance process. We continue to use Haley for our service needs and trust Wayne and his service team to take care of our vehicles and provide great advice on maintenance and service needs. We would highly recommend Haley!

rstrongi

May 26, 2011

An exceptional buying experience. Not your typical car dealer. No pressure, low keyand extremely personal. Haley Buick-GMC has set the pace for others to emulate. The professionalism displayed by the salesman, sales manager and General Manager was outstanding. This dealership "gets it." They know how to treat a customer and it resulted in a sale. Great job Haley Buick.

akearneyscr

May 25, 2011

Very friendly staff. Got me in and out in less than an hour for some routine maintenence on a Saturday. Very good experience. I would highly recommend seeing Mr Lassiter and his crew. They are easy to find right off Midlothian Turnpike and everyone I spoke with was friendly and helpful.

sigma1jay

May 24, 2011

Awesome Awesome Awesome!!! I went in during the afternoon and was out by evening. The reception and atmosphere is very inviting. They really made my wife and I feel welcome. I would choose them over any dealer in the area as long as I am in this area. They have the best customer service experience that I have ever seen really made buying easy. Thanks Jabari and Glenn!!!!!

Kbarlow

May 24, 2011

Every aspect from start to finish was great and they are very friendly people to work with. Costumer service and relations are amazinginly friendly and knowledgable. Tom gave great service and wowed me from the big smile and handshake when I walked in to explain what was honestly needed.

jtomes12

May 18, 2011

Great team, excellent response time to my inquiry online. I was able to set an appointment that fit my schedule and the sales person was extremely helpful and low pressure. I received several quotes and Haley's was the most professional and informative. I love my new Terrain. Thanks Guys!

RichJacobs

May 17, 2011

Haley Buick-GMC is conveniently located on Midlothian Turnpike near the Powhite Parkway (just a block from where I work). Although my car is a Dodge, I took it to Haley for service because my co-workers recommend them. I'm glad I did. The Service Department is outstanding. They do quality work and the staff is knowledgeable and friendly. I was tired of dealing with Service Departments that treat me like an inconvenience. At Haley, they appreciate my business. They don't waste my time and I never get one of those dreaded calls saying, "It looks like the repair will cost more than we estimated." I always know EXACTLY what the repair will cost when Haley handles it for me. I've been a satisfied customer for several years. Several of my co-workers have bought cars from Haley Buick-GMC and all are happy with their purchases and the service they receive. I wish I'd looked to Haley when I was shopping for a car!

ab40561

Apr 27, 2011

Everyone was GREAT to work with. The transaction was painless. I will be back for my next purchase. The website was very helpful when looking for the truck that I wanted. I made an appointment to come and view the truck, which was ready when I arrived. I had obtained financing through another source, but was about to get a much cheaper rate with Haley.

kfrankenburg1

Apr 19, 2011

Great service, love my car. This is the second car I have gotten from this dealership and I would come back for a third one in the future. I know if I ever had a question that I could call and get help immediately and that means a lot to me. Thanks!

bigtstyler

Apr 16, 2011

My experience stop notch Bruce and Levar are a delight to work with . Made my buying decision easy. Tyler handled my paperwork fast and efficient. I would recommend Haley to all. Barry greeted me with a smile how about that for a GM on the floor wow!!!!!!

ga2re2t

Apr 16, 2011

purchased 2007 yukon ...excelent buy, great customer service,the service card which we purchased at a great deal on delivery is a great tool bringing yukon back for service...in fact we bring our other cars there for service and andy did great job on sons car paint job made the 1985 merceds look brand new

GTJames

Apr 14, 2011

Bruce was very thorough. He helped us find the exact vehicle we were looking for. He had printed out multiple options prior to our first visit. He asked us if we were members of USAA in order to receive their member discount. We wouldn't have known of that discount had he not asked. They offered the lowest possible price at the beginning and offered a more than fair amount on my trade in (more than 2 other dealers in the area who pride themselves on 'buying your car even if you don't buy ours.' This was the first time I purchased a new vehicle and was pleased with the experience. I love my new Acadia!

Elizabeth Seawell

Apr 12, 2011

Haley had the only truck I wanted available in a thousand mile radius. We conducted the sale over the phone. And since I can't leave my business for even a single day, they DELIVERED the truck down to me!! I appreciate professionalism and Haley is all that and more. I will recommend them to everyone! Thanks, guys, and especially Glen Burton!

ransomrs

Apr 8, 2011

This Dealership had a large inventory of certified GMC vehicles. One of the main reasons that I visited this dealership was the availability of GM Certified Trucks. Haley GMC/Buick employees were very knowledgable of the options and specifications of the GMC truck that I eventually purchased. They explained all of the finance options to me in great detail, and were able to answer all of my questions that I had concerning the purchase.The sales consultant registered the vehicle with On Star and XM radio, and made sure that all of the complementary subscriptions were in place and operating correctly for me.Therefore, I am highly satisfied with the services that were provided to me by Haley GMC/Buick and have recommended this dealership to all of my 13,000 co-workers who are curreltly employed with me by the Virginia Department of Corrections!Ron Ransom

ChesterMommy

Mar 30, 2011

Went to purchase a 2009 Buick Enclave that this dealer has listed in eBay "classifieds". Drove 25 miles, husband took time off work only to hear that it is a demo and it isn't there right now, the Manager's wife is driving it. I asked him to go find out when it would be there. He came back saying that "oh, we need to remove that listing because that car isn't "technically" for sale right now". Went next day, spoke to Sales Manager, test drove a different car (same model) and learned they didn't realize it was listed in every classified area on the internet but did their best to ensure it was removed. Frank assisted me in learning about the Enclave and Sales Manager valued my current trade. Did not purchase this particular vehicle after more inquiries on the condition of the vehicle that was the demo that Sales Manager's wife is driving (had to have a new engine put in it and I never saw it on the lot although they assured me it could be brought there if I wanted to purchase it). This review has been edited at the request of the Sales Manager to reflect my second visit so I felt it was fair to combine the two scores.I do appreciate the time they took with me and the follow up they provided, but Enclave continues to be listed on eBays classifieds as of today's date 4/12/2011.

Bob Leipertz

Feb 12, 2011

The sales person, Bruce Harris was truely a professional, most knowlegable and very much willing to provide whatever assistance he needed to have us comfortable and sastified, our 3rd or 4rd purchase with Haley and Bruce. We will be back. They represent your product line well.

bighorn

Jan 6, 2011

We were referred to your dealership, and specifically Service Representative Debbie Lewis, by another satisfied service customer.Upon bringing our high mileage GMC Jimmy to your dealership for a noise in the rear axle area, Ms. Lewis showed her professionalism in listening to our stated concerns, accurately documenting them on the repair order and following up with us as the work progressed. After establishing that the noise was indeed in the rear axle area, Debbie presented several options that were available. She even introduced me to the technician, Barry , who showed a sincere interest in correctly dianosing and repairing the vehicle while at the same time keeping the cost to a minimum. I approved teardown and inspection of the axle assembly to confirm the necessary repairs. Having quite a number of years experience in the automotive service industry myself,I was impressed with the courteous and caring attitude of both Debbie and Barry. The repairs were made and the vehicle now rides smoothly and quietly. Though no one likes the added financial burden of car repairs, especially during the holiday season, the service staff at Haley GMC did their best to provide quality service at a reasonable price. Thank you for the good work and may you have a Happy New Year. Darien & Robin Cupka

Temple Pearce

Aug 24, 2009

I have relied on Haley Pontiac to service my vehicle for the last 5 years. They are very good about scheduling, maintenance, and repairs. I can depend on their quality service, and feel confident that their pricing is fair. I have tried other dealerships that are located closer to my home in Dinwiddie, but they do NOT compare to Haley Pontiac!

ggustav

Mar 13, 2007

I had to take my 2005 GMC Yukon XL Denali in for warranty work. The service department scheduled my appointment on-line, conducted the warranty work, and programmed another key remote in a reasonable amount of time for a decent price. My first experience was definitely a pleasant one.