Used Cars for Sale at Gresham Ford in Gresham, OR

Masonhens

Sep 13, 2016

I take both my trucks in for maintenance at the gresham ford dealership and always receive wonderful service. This last time I had to have keys made, and an ployee who was from another area saw me trying to put the keys on key rings while I was paying. He nicely offered to do it for me since my hands were full. Everyone was super friendly and helpful, love this place!

Kyle preston

Aug 3, 2016

Gresham Ford blew me away with their customer service.I was in the market for one of those new hot hatches. The Ford Focus RS. However I was late to the game when it came to ordering one.I must of called at least 7 Ford dealerships. 4 of those 7 laughed in my face and basically said "good luck buddy." 2 of them informed me that they were all allocated for but they could put me on a 16 person wait list.I nearly gave up when I decided to give Gresham Ford a try. When I told them what I was looking forward they said it'd be tough but they'd work on it. About 15 minutes later I got a call back and they found me one! I ordered my RS in March and I picked it up the last week of July.As you can guess those four months I was very excited and the Sales Manager Van Austin very kindly called me with weekly updates. He always made sure I was happy.And when the car arrived Van even came in on his day off so I didn't have to wait another day to get my car.I drove away extremely happy and I'd recommend Gresham Ford to anyone in the market for a vehicle!

Mike M

Jul 12, 2016

Very helpful, eager to help from initial phone inquiry through the exit. Nice experience.

rambeau

May 18, 2016

After sales of vehicle (paid with cash) was completed dealer's closer informed us that they had only one ignition/door key and if we wanted a second one it would cost $250.00. Had I know about the missing key and the cost I would have walked or insisted on an additional key.

Maylyn

Oct 29, 2015

Awesome customer service from Gresham Ford! Thank you to our Sales person Van! We love our new ride! Thanks again to all for taking of us once again!

Kris360

Oct 22, 2015

Took my truck in for brakes and it has never driven right since. First time I got it back it was so bad that I almost got into a wreck... It was bouncing and shaking vigorously Took it back and they did the alignment (more $) which helped for a little bit but soon begun to shake again. Took it back again and was told I needed to put another 2k in repairs to fix the problem. My truck drove perfect before I took it to the crooks at Gresham ford. I highly suggest you never go there for anything!

03Ford

Sep 2, 2015

I broke down while traveling thru Gresham,OR. Positive, service dept was open till midnight. Also positive, staff was very friendly. However, when I got my bill, it was outrageous. Subsequently found out that they mark up their parts 40%. Also shop time is $105/hr. They had my truck for 7 days for a 10 hr job. One part was ordered several days later because the parts guy "figured" they had it in stock. So if cost means little to you and you like good customer service, this is the place to go. They smile big as they pocket your dollars

Marcopdx

Sep 1, 2015

Quick Lane is anything but...waited. almost two hours just to get a "quick" oil change...horrible experience!

Sandra Robbins - Mastec Network Solutions

Aug 13, 2015

As a company with a large fleet of commercial trucks, RELIABILITY and CUSTOMER SERVICE are like money in the bank to us. We recently switched all of our service over to Gresham Ford working closely with Jesse Sowder and could not be more pleased with the excellent care given our company.Jesse answers our calls no matter how early in the morning and shows up promptly with a smile on his face and ready to help in any way possible. He has also communicated to his superiors things they could do to make our service even more complete to accomodate the unusual and extra large trucks in our fleet.Jesse has raised the bar on servicing our fleet and we will continue to use and promote Gresham Ford in our industry and with business contacts in the future.

Dave Degraff

Apr 28, 2015

The service department has always been great. I just wander around checking out your new vehicles as I wait. Scott and Lindsey pretty much keep me informed with what is going on. Which is why I service and have both vehicles worked on at your shop

John Rhoderick

Apr 7, 2015

Great experience and found nothing wrong, but noise seems to be fixed now.

Dave Persons

Apr 3, 2015

Our 2003 Ford Escape needed a new transmission, brake job and oil change all at once. Gresham Ford has always been there for us and came through again. The service manager took extra time to be sure we were satisfied with the work and treatment. They have done all the service work since it was new and purchased there. Great group of people.

Rene'

Mar 27, 2015

What a great service team...Scott is the best and provides a great level of customer service and experience. Their prices are very competitive and with competent caring people whats not to like. Highly recommend Gresham Quick Lane PS: They service my Lexus and Honda

RCT

Mar 13, 2015

I was looking for a 2014 V-6 used Pony . They only had two new GT's on the lot and then Jim R. located an I4 inline turbocharged 2015. I wasn't looking for a new or a four cylinder Pony but I took her out for a test drive anyway. I was pleasantly surprised at the acceleration and the way she handled the road and turns at a good rate of speed. I fell in love with her within 30 minutes of putting her through her paces. By the way, I love the 6-speed manual tranny! The sales staff, Rachael, Glen, and Jim were wonderful to work with. Really no different then the service staff who regularly (3000 miles) treated my '05 Pony with great care and thoroughness. This has to be one of the best and most enjoyable car buying experiences of my 61 years. Thank you Gresham Ford!

Dennis

Feb 14, 2015

The folks at Gresham Ford Quick Lane provide fast, friendly service every time we bring our vehicles in for service.

Romeaux

Feb 9, 2015

had some service done--everything was done quickly, and the cost was very reasonable. The front desk staff is great, and I never have a problem getting an appointment.

Lowell

Feb 3, 2015

your staff worked the numbers so that I was able to get into a Ford focus owing much less than I expected and with a car having far less miles than my trade. Over the years I have purchased a number of cars and this was by far the best car buying experience ever.On a related note I have to say that with all the experiences I have had with salespeople as a customer and as a salesman, back in the day, Billy May is without a doubt the best I have ever met. Truly a man with a heart and genuine concern for his customers. Maybe its the good old Texas hospitality but he is definitely a person one could call a friend. In other words, if there were Academy Awards for sales people and auto dealerships you would win hands down.

Pete & Liz G.

Jan 26, 2015

We just started looking at new cars, and wanted to try this dealership. We met Sam Rich, our salesperson, and told him we were just looking. He showed the car we were looking for, 2015 Ford Escape, Titanium, and there was no pressure at all. He encouraged us to look at other vehicles to compare, as we usually do, but nothing compared to this vehicle.Sam, and the Sales Manager, Preston, found the car we wanted, and worked with us to get us a great price. I told Preston that it was important for us to buy from them, as they are a family-run dealership, and also because of the way we were treated. Everyone there was extremely friendly and professional, without going overboard. The owner, Bess, even came down to greet us!I would definitely recommend Gresham Ford to friends and family.

Honest buyer

Dec 23, 2014

We found a car that we really liked and thought we had a deal but when it came down to finalizing the sale the price changed. There were several conversations and text messages back and forth with the "final" sales price "all fees included" but when it came down to signing the finance manager had very different numbers (several thousands higher). Of course the salesman said there was a "misunderstanding" but at the end of the day it wasn't an honest deal. I had to walk away and was very disappointed.

sauer

Nov 10, 2014

Have used Gresham Ford for many years and have been very happy with the service! Everyone at the dealership is friendly and accommodating. They really go out of there way. I also appreciate that they donate a portion of the bill to charity, if you request it.

SueP

Nov 8, 2014

Gresham Ford promotes itself as the Dealer with a Heart, and I would say that is a fitting description. Over the past several years now we have purchased a couple of cars with Gresham Ford and the buying experience has been so much better than any other purchase we had made before. The sales people are knowledgeable and helpful but not pushy and the sales experience was pretty upfront, none of this back and forth back and forth and chase us down to make a deal. At the end of the purchase they also donated $100 to the charity of our choice. We went and purchased some snow tires from Gresham Ford for our explorer and found that they also donate 10% of your service bill to the Charity of your choice.... Gresham Ford really is The Dealer with a Heart!

Samuel Chinakos

Sep 5, 2014

I am very, very happy with Gresham Ford. They "are" the dealer with a heart. I enjoy everyone here, no matter what their title is. I've owned luxury brands before and I can tell you Gresham Ford gives first class treatment.

ExtremeDissatisfaction

Aug 24, 2014

Purchased 2 vehicles, 1 new, 1 used. That went fine. Everything after has been a disaster!Will avoid this place from now on. The service center is completely worthless, unskilled and unqualified "Techs". Management has no clue of customer service. Wish I could go back 3 months and punch my 3 month younger self in the face. It would have felt better than how I feel now about this place.Don't let the other reviews confuse you - AVOID THIS PLACE!!

Customer Service = Non-existent

Aug 24, 2014

Purchased a Used Vehicle here. 2011 with 40k. 3 days later thud starts at slow speeds. Rear brakes begin SQUEALING. $550 to fix. Not even willing to work with me on getting any kind of discount, as I just purchased this vehicle. 2 weeks later, Driver Seat Breaks. "Oops sucks for you was their response". Broken safety Glass continues to appear throughout the interior of the car,pieces have been flying out of the A/C Vent?! "Well maybe your car was broken into" is their response. I WILL NEVER DO BUSINESS HERE. AND I RECOMMEND YOU DON'T EITHER, YOU WILL REGRET IT!! TRUST ME.

WARNING: Service at YOUR Own RISK

Aug 24, 2014

Do not take your vehicle here for ANY service! I highly recommend Firestone (and I would never take a vehicle there for any Service!) versus taking your car here for services. Their service center is run by a little boy. Their "techs" are barely adequately trained. Customer Service, NON-existent! If you like Horrible Service and poorly trained "techs" then please take your car here. But, if you are like me, and demand quality work for your Hard Earned money, then please take this advice and Avoid this business!!

NeverDoingBusinessHereEVER

Aug 24, 2014

Purchased 2 vehicles, 1 used, 1 brand new. that was fine. Everything since then makes me regret ever doing business here!! Horrible Horrible customer service! Horrible Service Center "techs". Completely inexperienced and No Knowledge of the bare essentials of customer service. For a business that has been open this long, its surprising the lack of customer service. They say the "Dealer with a Heart", well they certainly don't show it. Avoid this place at ALL COSTS!!!! you will regret it if you don't!

Jason G.

Jun 20, 2014

I recently stopped by for an oil change, I also purchased my 2013 F 15042 from this dealership. I always enjoy stopping here. Everyone has been very courteous and friendly. Our salesman was Van, he was very professional and knowledgeable. I would definitely recommend Gresham Ford for service and an auto purchase.

Jan W's Escape

Jun 6, 2014

I wish to give the highest appreciation and praise to Bess, Glen, Jim, JD, Preston, Ryan, AJ, and the rest of the staff at Gresham Ford. I had a unique situation with my Ford Escape and the Gresham Ford team stepped up in ways that were beyond expectations. Bess and Glen took the situation to an absolute personal level and worked with Ford and me until a resolution was found. The entire team was forthcoming and honest at every level and I was kept well informed about efforts and outcomes. I wholeheartedly recommend working with anyone at Gresham Ford whether it's for repairs or buying a new car. My sincere thanks to all! I love Gresham Ford and my Escape!

Allen C

Jun 1, 2014

Honest dependable people a rarity in the car business. Here's the best recommendation I can give. As a father I would send a young daughter into this dealership to buy her first car and know she would be treated the way I would want her to be treated.

Nancy Queen

May 30, 2014

I am very pleased with our experience in buying a used car from Gresham Ford. I had the privilege of working with salesman, Sam Rich. He was great to deal with. He was not pushy and let me do my deciding. I called him and told him what we were looking for, the price range that we were in, the down payment amount, the color, the low mileage and when we wanted to pick it up. I told him we were traveling from Central OR and that I didn't want to be all day making the transaction. He was awesome! He delivered all that I asked for. We were there maybe one hour and the paper work was done. We had a great experience with the entire deal. I would recommend Gresham Ford to any one wanting to do fair deal on buying their next car or truck. Thank you to all of you.

John

May 29, 2014

Excellent...that's why I bring all three fords to Gresham Ford...I feel like family.

Abby Wood

Mar 27, 2014

I have been working with Gresham Ford since 2011 and their customer service, professionalism, and dedication to the community has been unparalleled. Our nonprofit organization, Metropolitan Family Service (MFS), has a program called Ways to Work that helps working parents with challenged credit access funds to purchase a vehicle to help them get to work, school and family activities. The program also works with the family to help them prepare for the loan financially, through focused financial education and budget coaching. Since Gresham Ford owner Bess Wills learned about the program, she wanted to help support the program by providing safe, reliable vehicles for the families looking for cars. Bess and her staff have gone above and beyond in terms of working with our program participants. Many of our clients report back to us that the way the staff at Gresham Ford treated them made them feel like any regular customer. Gresham Ford always works with the participants to make sure the car is in excellent condition, in their price range, and a good fit for their needs. Gresham Ford has provided our staff at MFS with invaluable advice about the car business in general, and is always available to answer questions our staff and clients have. I would recommend them to anyone looking for a vehicle, without reservation. This is a dealership that stands by their motto dealer with a heart. They truly care about their community and show this by continually supporting programs like the MFS Ways to Work program.

Jan W.

Dec 30, 2013

Hi Bess, I thought I'd let you know that I enjoy the newsletter and that I read each issue from front to back. I also want to let you know again how much I appreciate your awesome staff. Glenn always remembers that I bought my Escape through him and Ryan is the perfect person for the service center. And, I came in to have the oil changed Monday evening and when it was done the service tech came back out and asked me if I minded waiting while he took the car back to make sure everything was done. He was gone only a short time and when he came back he thanked me for waiting and said he wouldn't have been able to sleep if he hadn't rechecked the work. I wish I had gotten his name but I imagine you have it on the invoice. He is the kind of employee and the kind of person that everyone should value.

larrys7791

Nov 26, 2013

I brought my vehicle in for repairs and not only were their prices very competitive, the facility was very clean and welcoming. Ryan was great!!

Fordlover in Milwaukie

Oct 26, 2013

The Quicklane group did a great job - on time and reminded me that it was time for the air cleaner element to be replaced.

Fordlover

Oct 19, 2013

The Gresham Ford Quick Lane Service Department is tops!! They always get the job done in a short time and they do a great job of checking all of the essential service items.

Jim Cardelli

Sep 7, 2013

My experince buying cars has always been bad. When I went to Gresham Ford in December of 2012 to buy a car it was great. At no time was I pressured or told I needed something I did not want. I told the salesman what I wanted and he bent over backwards to give me what I asked for and nothing more. I left with a new car and a good experince. I have used the service department since 2005 and I have had nothing to complain about, good job and I look forward to a long and happy relationship. Jim Cardelli.

Judy Dickey

Sep 6, 2013

Our car broke down over the Labor day weekend. Car was towed to Gresham Ford. They were very quick to diagnose the problem and call us. I had my car back the first working day.... What I would like to see is someone to go over the billing and tell you exactly what they did. The light came on again on the way home from Gresham Ford, husband took car back the next day,they said the fix would be an additional 200.00 without looking at the car . We found the water reservoir to be low on fluid. Light has not been on again. I would like to see more inteaction from the service writers with the customer. We will continue to use Gresham Ford as we have been going there for many years.

Fred Dillard

Jun 28, 2013

Gresham Ford went out of their way to make getting new/used car as painless as possible. I recently there for the first service (oil change) and was greeted most friendly and treated as a member of their family.

Observant Customer

Jun 24, 2013

Great people to work with. I have used their quick lane for LOF several times and they are great from your check in to keeping you appraised of how they are doing. If you need something they thoroughly explain what it is and why. I have observed how they treat other customers and it is always with respect and they make you feel like you are very important to them. Any work that I need done I will have them do it. Nice score card given to you when you complete the service that tells you what things you may want to consider in the future.

twojoebob

May 24, 2012

I bought my beautiful 2002 Ford Excursion from Preston and he was honest, fair, and I felt like it was easy to share what i wanted and how much I could spend and preston helped me locate my truck at an auction in Eugene Oregon. Thanks Gresham Ford

Daddy-oh

Aug 19, 2011

We went to four different dealerships looking for a used F-150 after seeing them listed on cars.com. Gresham Ford was completely different from all the others. No games! Laid back and friendly. Glen is a really nice guy, not like the punk kids at the other places. Good value to!

Satisfied Customer

May 17, 2011

We found the used car via cars.com that we wanted to see/test drive so called and made arrangements with Steve Renner(the internet/fleet manager to meet. No hard sell and still honored price even though it was no longer listed on the internet. The buying process was easy with Captain John the finance guy. They stayed open late for us but we still needed to get the phone synced with the car so brought it back the next day and got that done plus they made an extra key at no extra charge. Nice folks to do business with.

aatgbw79

Jan 6, 2008

Gresham Ford offered a refreshing experience with down to earth nice people who respected my time. I would definately recommend Gresham Ford to my family and friends.