Used Cars for Sale at Grappone Honda in Bow, NH

Rochelle Fogg

Aug 11, 2016

I appreciate Archie's approach of a full explanation of services.

Bonnie H

Aug 11, 2016

Service took a simple problem, solved it and kept it simple.

Megan Arnold

Aug 11, 2016

My whole experience was great! I even had my 2 young children with me and everyone was considerate of that. Also my saleswoman, Ellen, was super nice too. The only thing I didn't like was how long the whole car buying process takes, but it takes hours no matter where you go.

Peter Flynn

Aug 8, 2016

Very pleasant. I was impresses with the people and quality of work.

Marcouxm

Aug 1, 2016

I have no experience whatsoever with car buying. I had heard all of the horror stories about bargaining and negotiation, and it stressed me out. I had already heard great things about Grappone and figured I had to start somewhere. When I walked in I was immediately greeted by Patricia Lord who took my inexperience respectfully into her hands. She made sure to ask all the right questions and had no problem doing her absolute best to get me the best deal. Without putting any of the hassle on my shoulders. She was very real, relatable, and personable. I felt like I could express my concerns as well as my excitement. A huge thank you to Patricia and Grappone for making me feel awesome about my first car purchase.

F and P

Jul 21, 2016

My wife and I just purchased a new JEEP WRANGLER SAHARA UNLTD from Scott Kanash at the Grappone Honda on Rt. 3A in Bow. We highly recommend Scott; ask for him. He was HONEST about everything from point one, and gave us a great deal. We love the Jeep! He always called us back, kept us posted on the whole deal, and always had a great attitude. This is the first car sales rep that we truly enjoyed doing business with! Also a pleasure to help us out was his associates in different departments: CATHY (Sales Leader), PAIGE (Financing), and JOSHUA who did the final vehicle prep and recon employee JOSHUA (wow did he do a great job)! The entire group of folks are highly recommended. The "no-haggle" program is something else we liked; it eliminated "playing a game" with the cost, cash down (we didn't have a trade in), etc. Thanks, Grappones, for doing a great job and helping my wife get the vehicle she really wanted. Keep up the great work!!!!!!!!!!!!!!

Diane

Jul 17, 2016

First of all, I am so happy to write this reviewso I can give a BIG "thank you" to Patricia Lord.. She is very knowledgeable, caring and extremely competent as a product specialist.She went far beyond the call of duty toexplain all the features of my new Honda CRV and helped me clean out the contents of my Honda Pilot to the new CRV I was purchasing. She was extremely helpful in setting up my favorite radio stations and helped sync my phone tothe bluetooth feature. I have to admit that car shopping is notone of my favorite things to do, especially with two kids in tow, but Patricia helped move the entire process along as quickly as possible.She is a valuable asset to Grappone with hermagnetic personality, attention to detailand contagious sense of humor. She has a knack of turning car shopping into a funand comfortable experience. I left therefeeling I had made a new friend. Although Iprobably will keep my new CRV for many years, I will return to the service dept. to keep my CRV in tip top shape and, of course,to say "hello" to my "friend" Patricia. Thank you Patricia for making customer satisfaction a priority.

Amber

Jun 24, 2016

Patricia Lord helped me find the perfect vehicle for my growing family. I love my brand new Honda CR-V! She showed me all the neat features in my new car and even delivered the car to my house!

J. Orr

May 31, 2016

Traveled over 2 hours to see what Grappone could offer us and we were not disappointed. We've been looking for a new CRV for quite some time and either the sales people were too pushy (which is a total turn-off for me and that lost my business immediately), or they kept calling...sometimes multiple times per day. I even had to block one dealership because they kept calling after we told them WE would reach out to THEM. We loved the no hassle buying experience at Grappone Honda. They were friendly, no pressure, and the price of my new car was great. No other dealers could even touch Grappone's price. Another positive for Grappone's is the sales people do not work on a commission. Other dealerships should follow their lead. Highly recommend a trip to Grappone's if you are in the market for a new CRV...or any other vehicle because I'm sure you'll be treated as good as we were.

John

May 19, 2016

I could not be more pleased with my used car buying experience from Grappone Honda. My salesman, Tim Reid, went way above customer service in helping me get the exact car I wanted and was so very helpful all along the way. I give this a strong 5 star review.

bella123

May 16, 2016

Im usually not an easy person to work with when purchasing a car, but I have to say working with Scott was a great experience. He was very upfront and great personality. He kept me imformed anytime there were changes, and outstanding communication, I enjoyed the quietness of the Honda store, it was very pleasant.Not having to negogiate saved me alot of time and I knew exactley what to expect. Thank you Scott for all your help

Carchick

Apr 19, 2016

I did a lot of research on dealerships in my area before choosing Grappone. They seemed to beat everyone on reviews on multiple sites -- and out of hundreds of reviews, not just the few you may expect from the people who work there! And all the reviews were right! Grappone was great!Everyone I dealt with at Grappone, Erin in Guest Experience, Angela the salesperson, and Jim the team leader, were amazing! This was my first time buying a new car, so I was nervous and hesitant. They made the process of buying a new car so easy and painless. I never felt pressured or harassed and all my questions were answered. They spent as much time as I needed. I felt like I was the only person there! I have already recommended them to many friends!

Hondaowner

Apr 13, 2016

Angela was amazing! She explained everything to me in detail and didn't make me feel like an idiot when I had a question. Highly recommended!

grapponefans

Apr 10, 2016

My husband and I love dealing with Grappone. The "no haggling" and no game-playing makes car buying there an enjoyable experience. We will not shop anywhere else. And we know we are getting a good price because we do our research before shopping. We bought 2 vehicles in the past from Carol Smith who is now in management, and recently from Taylor Thorne-Strickler. When we purchase our next vehicle this summer, we will be going back to see Taylor!

Hondalover57

Mar 23, 2016

So far I have bought 2 new cars from these guys and they give the best customer service I have ever seen in a business and I am store manager myself so I know excellent service when I see it. The first car I bought was a 2014 civic LX coupe and the second I just bought on March 14 which was a 2016 civic ext and the way they handle their customers is like how you treat a best friend and plus them not making commission on their cars gives you peace of mind that they don't just want you buy a car from them they go the extra mile!!! They permanently have my business!

gregk1239

Mar 4, 2016

Grappone does a great job of making the car buying process as comfortable and painless as possible. I got a great deal on a new van and a great deal on my trade as well. There is never any pressure from any of the employees. They are up front and honest and are really there to help you. The fact that they are upfront about their pricing takes a lot of the hassle out of buying a car. There is no endless back and forth between you, the salesman and sales manager. It also ensures that you leave happy about your purchase, not second guessing yourself and wondering if you got ripped off. I will only use Grappone for new cars in the future.

Michele Gerow

Feb 19, 2016

I was recommended this dealership by a friend who had recently leased a vehicle with Grappone. The factors he mentioned were what I was looking for in a car shopping/purchase experience. I had a comfortable, non-pressured, respectful experience with Scott on 2/14/16. I am a female and shopping for a car with my teenage son. I was hoping to be respected as an educated female in this car buying process and I felt that was granted. It was an educational experience for my son as well, and he enjoyed the interactions where Scott engaged with him during our car buying experience. I was thankful to not have to dicker and wait for my salesmen to "have to go talk to his manager" etc. The process was efficient and allowed for us to leave with a vehicle that same day. I will recommend Grappone Honda to others and I live close to an hour away. thank you Michele Gerow

M.G. - Manchester

Jan 25, 2016

I recently purchased a new vehicle from Grappone Honda and let me just say it wasn't a bit stressful. No gimmicks, or difficulties what so ever. Ellen (my salesperson) was fantastic and very thorough explaining the features of the vehicle. I would definitely recommend anyone interested in purchasing a vehicle to consider Grappone.

Binod Karki

Dec 22, 2015

i felt like I was dealing with a friend rather than a sales person. My sales person was really amazing.

Hondachak

Dec 15, 2015

They both were helpful and answered all of our questions with out second guessing . I would do business again there with them because they didn't play games and that made the deal .

Ben Low

Nov 23, 2015

Had a slow leak in a tire when I bought the car. I came in on a Saturday morning without a apt. and they got me right in and fixed it with no charge

Bert

Nov 15, 2015

Shirley & Jennifer were fantastic. Listened to what I wanted and made it happen. No pressure ever. Thanks!

Nancy M Smith

Nov 4, 2015

Angela was great. She listened to me, was very personable and respected I didn't want to be kept waiting. She expedited the sale seemlessly. My only issue was the low trade-in on my car. I couldn't negotiate the price and felt I was cornered with their price. I would check other options for selling my trade-in car before i bought again at this dealership. Overall, it was the best car buying experience I've had.

Alan R. Curtis

Oct 15, 2015

Buying a new car went well, but the no haggle process is a little too stiiff. The refusal to swap the tires for a better brand was irritating. Honda should provide Michelin or Goodyear tires when pricing a vehicle so high.

JessP

Sep 11, 2015

I worked with Shirley. She provided excellent customer service. She explained everything in detail and was very straightforward. She helped me pick out a great car and was extremely nice to work with. She made the process easy and helped me get a great deal.

Robert S.

Sep 8, 2015

Just bought a 2015 Honda Civic SI from Ellen Richard. She was very friendly and very helpful. She gave me the best buying experience I have ever had from a car dealership. They don't debate pricing nor do they push unwanted exttas on you. Also, the Honda team leader was excellent as well. Higly recommend doing business with Grappone Honda.!

BrianParent

Sep 4, 2015

Although I did not strike a deal at my last visit, Ellen was patient and did everything she could to find a vehicle within the price range I was looking for.

janfall

Aug 26, 2015

The people at here were very helpful and pleasant, my daughter had a terrible time with one dealer in Mass and wanted to know all the details about buying a car in NH and getting it registered in Mass, they explained everything in detail so she understood. They also appraised her trade in so she had an idea about price of trade and price of new vehicle. We ended up deciding it was more convenient to purchase in Mass from a reputable dealer we found by word of a friend. When we called them, they were very nice and said that if she still wanted to trade her car even though we weren't buying theirs, that we should bring it in. I was amazed about how well we were all treated and will definitely be going there to purchase a new vehicle in the spring/summer of next year.

Aug 20, 2015

Wayne (Service Advisor) always does a GREAT job on my Honda Civic. He is knowledgeable and friendly. Always has the customer best interested. Hard to find a Service advisor at a car dealer like him anymore!

Cmaeschnare

Aug 18, 2015

Shirley , Josh , Jennifer and Jeff were amazing to work with .. I never felt any pressure to buy. I will never buy a car anywhere else :)

Happy in NH

Aug 12, 2015

When we came to the area four years ago I looked for a dealer to service our Honda. Grappone was the name I saw the most on cars. We have not been disappointed. The service has been very professional. I would not take our car anywhere else. We have also purchased two new Hondas from them. The sales experience has also been equally as professional and stress free. Could not have asked for a better experience. Our product specialist, Shirley Avellino , was terrific in every way. In fact, everyone we met was outstanding.

Beegees

Aug 9, 2015

Very satisfied with our experience buying a used vehicle. Cheers to Patricia Lord for putting us through the buying process in an exceptional professional way. Patricia and other staff answered all our questions.Andwere knowledgable in all aspects .we couldn't be more pleased.

C R V Guy

Aug 8, 2015

It was the best experience I have ever had buying a car. I have been buying new cars every 3yrs. Since 1992 and it was never like this. The people,showroom everything went great

Diver

Aug 1, 2015

I had bought my prior car at Grappone Honda, and I was very pleased, so I returned, especially when I learned of their no-negotiation policy. The sale went well, but then the difficulties started. I wanted a model and color that was not immediately available, and it took six weeks of phone calls, which were not returned promptly, before I finally got a definite answer as to when my car would be ready for pickup. I did not feel that the "product specialist" really knew his product well, e.g. he told me that my new car did not have ABS, and it does. There were also ongoing issues with my getting a cargo cover which had been ordered, then returned, and then re-sent without a vital part. The whole process took way too long. But I must say that the product specialist (aka salesman) was a really nice guy who seemed to truly feel badly for all the trouble with this sale.

Jefferson

Jul 8, 2015

Grappone's up front pricing makes the purchase process very smooth and stress free. I was able to do the research on my trade to see what I could get and what exactly I was looking for so when we went In to check out the vehicles we were interested in the process went very smoothly. Ellen Richard was very easy to work with. I would definitely recommend others to investigate Grappone when looking to buy anything.

John Rule

Jun 23, 2015

The sales people were very informative and helpful. The process of purchasing an auto from them was painless, haggle free and efficient. The "up-front", honest pricing policy has been built into their culture and allows a prospective buyer to focus on the pluses and minuses of the model of interest without the time consuming and distasteful circus that is the traditional car buying experience.

Happy Customer

Jun 18, 2015

I've bought two cars from the Grappone group in the past 18 months, one Mazda, one Honda. Before I bought the cars I checked out the Grappone website so I had a good idea about car specifications and pricing at Grappone. I wasn't sure how good the pricing was so I checked with the car buying part of a reputable members-only warehouse stores. The pricing was no better than Grappone's on-line prices, and service is more convenient for me locally. The overall buying experience is easy. There is no pressure from the sales staff, they try to understand what is most important to the customer, they explain the no-haggle pricing, and you know that this is not the standard car dealership. The whole process is designed to make you feel good about your purchase. When you buy a car at Grappone you know that you will get a good quality car at a fair price with service you can rely on. Now that I've gone through this process two times I don't feel the need to comparison shop on price. I know that I can trust Grappone.

Law Enforcement Lady

Jun 11, 2015

Having driven a variety of Hondas for years, I can say that they have proven to be reliable, and have maintained excellent resale value. But the relationship doesn't end with signing the paperwork and driving away. To those who INSIST that it costs more to have your vehicle serviced by the dealer, plain and simple you are wrong. While living in Portland, ME, I relied on the dealer there, and was EXTREMELY satisfied. Upon returning to NH, I promptly started having Grappone Honda service my car. I have since bought 2 vehicles there, and have been treated like a VALUED customer. By everyone. In particular, I want to mention Ray Fournier in the Service Dept. He listens, hears, cares, advises (which not all service ADVISORS do), facilitates, resolves. He is ALWAYS part of the solution, not the problem

Al & Lisa

May 25, 2015

Great experience dealing with Ellen Richard and all the people at Grappone Honda. They made it very simple and it was a pleasure to work with all of them. The person we dealt with on our trade in was excellent as well.

paul

May 19, 2015

I felt the staff went above and beyond in making me feel welcome and comfortable while answering my questions and concerns. Mr. Burgess was explicit with me on the phone in explaining the process and Mr. Henry followed up as explained and was very professional.

rsox0310

Mar 26, 2015

I had the pleasure of leasing a new Honda Accord from Adam Gelinas. He was extremely informative, helpful, and patient (my paperwork took over 10 days to get completed...my doing, not theirs) Adam explained everything in great detail and did not try to oversell. As long as Adam is with Grappone I will be too.

SusanB

Mar 23, 2015

This dealership is head and shoulders over the rest. Robert Burgess treated us with dignity and respect. We never felt cheated or uncomfortable with him as we have with other salesmen. When we need another car we are heading to Grappone without a question. Thanks Bob for all your good help.

Tom in CT

Dec 28, 2014

The best dealership I have ever purchased from. They provide you with direct answers and no games. My salesperson Shirley handled every aspect of the sale with honesty and professionalism. They even delivered the car to my home in CT (150 Miles ) away. The transaction was first class all the way. Don't hesitate to visit this dealership. Take it from Tom in CT... They are the best.

jragsdale23

Nov 6, 2014

Ellen and the entire team are amazing! They listen well (i.e., only interested in selling what you're interested), are completely transparent, and they truly put their customers first: I shopped around at a few dealerships before returning to Grappone, and their sales manager said, "Thank you for giving us another opportunity." What humility!! Seemingly every other car dealership on the planet is full of smug, "we're the best" types, and Grappone's folks say, "Thank you for the opportunity!!!" You won't find me going anywhere else.

Patty L.

Mar 11, 2014

Had a problem with the Hyundai we bought from them 4 years ago but Grappone could not do enough to rectify and cover the situation. Upon arriving to pick up a loaner we test drove a new Honda Pilot and it made us pursue that avenue. Everyone from Ashley Morse In customer service, to our salesgirl Jennifer Cleveland guided us through the whole process & 3 hours after we drive home our new car instead of a loaner! Even Jeff, their team leader came over and thanked us for buying another car from them & trusting us with thecare of their clients! What more could you ask for?? They gave us a great price for our trade in, no hassling with pricing & no pressure! We know that they will always stand behind this vehicle just as they did regarding our trade in. If you want personable up-front dealings go to Grappone! We are very pleased with them!!

Sara Anne

Feb 7, 2014

Purchasing my new car was hassle-free and easy! I highly recommend Grappone Honda to anyone looking for an hassle-free consumer experience and honest product specialists.

3badlabs

Jan 28, 2014

We completed our online research and knew that we wanted a crossover SUV within a set budget. After testing driving five, no six dealerships, we came back to Grappone Automotive Group. We interacted at the Ford, Toyota, Mazda, Hyundai sales staff. We test drove many SUVs and "product specialists" A.K.A. sales staff were each educated on the pros and cons of the cars on their lot. Based on our initial SUV researched parameters, the staff let us know how their car(s) would meet/exceed and most importantly not meet our expectations. We ended up buying with the Honda Group due to Josh Blanchard's fearlessness on the test drive. Josh asked us how we intended to drive the SUV and changed up the test drive to snow-covered-country-frost-heaved-laden back roads that we would encounter to see how the Honda CRV would handle. That is what sold us. There was no "up selling" on their part to sweeten or close the deal. The negotiating was as they said --straight forward. It seems to me that they have taken the best out of other dealerships over the years and folded it into their company practice.

M & D

Jan 13, 2014

We had a very pleasant experience! We like the no pressure, no hassle way to shop for a car. We got everything we were looking for! So far we are very pleased with the car! The Honda Accord is a very nice car! We expect to have it for many years!

Jason Smith

Jan 6, 2014

Went to Grappone Honda this past weekend to look at 2014 Honda Pilots. I had a 2011 Honda Pilot I also purchased new at Grappone 3 years ago. The buying experience was very easy and smooth. Much smoother, faster, and easier than any car-buying experience I've had in the past. Chris Burke, who I met with during my visit was outstanding and communicated in a very efficient and clear, personable, polite manner. I would recommend Grappone to anyone looking for a pain-free, easy, enjoyable, stress-free car-buying experience.

Momof2

Nov 19, 2013

AMAZING and definitely the BEST car buying experience I've ever had! I really enjoy their 100% negotiation free way of selling and it actually took a boat load of stress off me! I came to their dealership because the prices seemed really fair, especially on the one make and model I had my eye on. The appraisal process of my trade went seamlessly, and it's really fair that they allow you to go out with the appraiser while he inspects and drives your trade. They offered me $1200 over what 3 other dealerships had said was "top dollar" for my trade and got me the exact payment I wanted. There was no negotiations, I didn't feel like I had to jump through any hoops and everything went extremely smoothly. I must add that I am a woman and going into any other dealership by myself meant essentially walking into a shark tank, where the salespeople immediately assumed I had no knowledge of how anything worked and therefore could be taken advantage of. At Grappone Honda I was treated extremely fairly and my gender and "single" buying status did not make a difference in the world. I've told all my friends and family about this dealership and will definitely be buying my next car there as well. For me, it was definitely worth the 45 minute drive from my home town to have this kind of experience =)

Sean PItre

Sep 7, 2013

Grappone kicks butt!! Great service! Great vehicles! Spent a little more time waiting than I wanted but otherwise a great experience. I love my new Honda pilot. Thank you grappone

KP +3

Aug 21, 2013

The purchase of our new vehicle was amazing! Josh went out of his way to meet our needs and provided a professional and low-stress experience. This was my first experience with Grappone Honda, but certainly not the last. All of the staff that we came into contact with were just great, I can't say enough about this very positive experience.

Susan

Aug 12, 2013

We walked in on a Friday and walked out on Monday with our new Honda CR-V! Bob Burgess helped to make our experience a very positive one. Though we visited other dealerships, Bob "sold us" on Grappone Honda and buying our fifth Honda there. He was accommodating, applied no pressure during the process, and sought answers to every question we had. Thank you, Bob!!!!

DaveN

Aug 9, 2013

I am a disabled driver that uses hand controls to drive and have a unique way of getting in and out of the vehicle. Salesman Bob Burgess and others at Grappone Honda bent over backwards to help me find a way to get the vehicle modified to meet my needs. I was very impressed with their efforts and decided to purchase my vehicle from them for that very reason. I feel very satisfied that they took good care of me as a customer and appreciate their efforts where other dealerships failed me. Thank you Grappone Honda!

Pam S

Aug 8, 2013

I am not one who likes to go car shopping, I dreaded the entire process, but came time with 2 kids (one almost 6 feet tall) I needed something larger for my family. Josh Blanchard at Grappone had just worked with my cousin so she suggested that we contact him. I sent Josh an email letting him know what I was looking for and from his first email back to me the entire process was easy and enjoyable!!! Josh was so great to work with, a great sales person, not pushy (I never felt pressured) and very knowledgeable! We took the Pilot out for a test drive and he went over the entire vehicle with me, bumper to bumper - inside and out, before we left! Signed the papers that day and picked up my new car a few days later! I would highly recommend Grappone and Josh for anyone car shopping!!

Robin Morse

Jul 5, 2013

PC12312011 I have been shopping for a car for over a year. This dealership made buying a car an enjoyable, easy experience. The staff was friendly and did not pressure us into any purchase. I feel the Honda CRV was the right fit for our family and was a great price compared to other dealerships. I would recommend this dealership to anyone.

Kathy and Joey

May 21, 2013

...buying a Honda CR-V from Grappone Honda in Bow, NH! Jennifer Cleveland was so friendly and easy to get along with especially since my husband and I are hearing impaired. And we must not forget the finance guy, Chris Prescott. Chris even took the time to make calls to get the SUV covered by auto insurance for us! Now I'm very happy with my Honda CR-V and I enjoy commuting to work with it from Concord to Derry!

Momma D

May 14, 2013

Was looking to purchase a brand new car for the 1st time. It can be a bit overwhelming with all the makes and models out there. Had narrowed it down between Subaru and Honda by researching online and helpful friends. Set out one Friday morning and starting kicking some tires. Dick Brown was extremely helpful and directed me to the best vehicle for my needs. After test driving and getting prices I headed home to think about all my options. The next day I headed back to Concord. Feel like I was given the run around with prices over the phone at a different dealership, one price on the phone and another when I arrived to talk turkey. Left there and headed back to see Dick Brown again. I gotta say he was very up front and gave me the best deal that I found. He made the whole process as painless as possible and answered all my questions and then some. By the time all the paperwork was completed it was after closing time and he still took the time to sync in my phone to the Bluetooth and even set up my favorite radio stations. I never felt rushed and I certainly appreciated the extra time he spent making sure I was comfortable and everything was set up for me.

Leslie S.

May 8, 2013

I recently purchased a 2013 CRV from Josh Blanchard. i am thrilled with my purchase. Josh was a perfect salesman. Not too pushy but very knowledgable. He steered me in the right direction by his questions. When i went to pick up my new car he spent time loading all my settings for my Ipod and cellphone. The sound system in this car by the way is phenomenal! Better than my Bose system at home. If you are looking to purchase a Honda, I would highly recommend Grappone Honda in Concord and Josh. He is a pleasure to work with. All service for my car will be at Grappone Honda In Concord.

Rebekah B.

Mar 29, 2013

I purchased a '10 Honda Civic from salesperson Jeremy Lestock. I have worked at two dealerships myself in the past in billing/vehicle registrations and am knowledgeable when it comes to the purchasing process. I went in knowing exactly what I wanted, what I planned on putting down, and Jeremy kept the process going smoothly. He has a great personality and I highly recommend both Grappone Honda and Jeremy for those interested in purchasing a new vehicle.

Steve & Michele

Mar 22, 2013

My wife and I recently bought a used car at Grappone Honda - the staff were extremely helpful and accommodating. Kristine Magliozzi was very good to work with. When we wanted to have our mechanic look at it they arranged to take it over and pick it up, and worked with us on the paperwork. We have bought carss from Grappone previosuly, and based on our recent experience will return again in the future.

Brian

Mar 17, 2013

I had the pleasure of purchasing a Honda Ridgeline from Jennifer Cleveland at Grappone Honda. I couldn't ask for an easier buying experience. The staff was friendly and hassle free. Jennifer was an absolute pleasure to work with. She was upfront and honest throughout the whole process and I actually left the dealership with a smile on my face. I made the mistake of trying a different Honda dealership before going to Grappone....never again.

M Morrison

Mar 6, 2013

Josh Blanchard did an excellent job helping me purchase my car. He found a vehicle that met my needs. It was in great condition, low mileage and a reasonable price.

Mikey

Mar 2, 2013

People make the difference in this industry. Chris Prescott and Josh Blanchard went above and beyond. I'm sure everyone else at Grappone is excellent as well, but Chris and Josh did not mess around and gave us a great price on the vehicle. Chris even programmed our cell phones into the Pilot we bought so we can do the hands-free thing when we drive. You add on the free inspections for life and the 100k warranty they offer and these guys are hard to beat all around. Was worth the trip to Concord. Would highly recommend.

ESM

Feb 4, 2013

I have purchased 2 vehicles at this dealership in the past year, both times I got a great price on a new car and a very fair price for my trade. I would recommend Graponne Honda if your in the market for a new or used vehicle.

robert.t.e

Jan 31, 2013

Went into Honda grappone at around noon. Had a time crunch and was left alone to look into other cars on their lot. We had no pressure from the sales and were given plenty of time to look around to find something we liked. Once my wife and i were interested in a vehicle Josh immediately presented himself at the perfect time. He was very respectful and friendly. He asked us what we liked about it and then explained everything about the car. He gave us the option to test drive it and we did. They fought to get me a better apr even though I have pretty bad credit and on top of it they threw in a free t shirt and ski passes. Grappone Honda is now going to be a dealership that we shop at for the rest of our lives. We even had to go get our kids at 2 and they got us through the system so we could still finish up, get a new car and get my children.

MBSouza

Jan 30, 2013

We needed a new SUV with a thrid row and considered the Pilot and the Nissan Pathfinder. We chose Grappone because they honored our true car quote and offered to match a lesser quote from a dealer in Mass. They also did work on my FIL's element and quoted significantly less than the Autofair in Manch. Chris, our sales rep at Grappone met us on an extremely cold morning with a warmed up Pilot ready for a test drive. With three toddlers in tow, he made it a pretty painless process test driving two Pilots so we could check out the gray vs beige interior. When we told them we were going to nissan before making a final decision, they offered to let us take the Pilot for convenience (all the carseats were already in it) and to measure them head to head. We fell in love with the Pilot. The rest of the buying experience was painfree. No playing games. They are very straightforward and listen well. Our girls even enjoyed the showroom, with the popcorn popper, cartoons on the flat screen and children's playroom off the waiting room. Chris even babysat the girls while we talked extended warranties and signed final paperwork. An excellant experience all around. Would definitely buy from them again! Highly recommend!

MBSouza

Jan 30, 2013

After driving my car over 10 years, it was time to buy a new one. We needed an SUV with a third row. We considered the Pilot and a Nissan Pathfinder. We went to Grappone because after calling around to various dealers, they not only honored the true care quote we had but also offered to match another dealers price in Mass. Grappone also worked on my FIL's element for significantly less that what autofair had quoted. We were met on an extremely cold morning with a warmed up 2013 Pilot ready for a test drive. We had 3 toddlers in tow and Chris, our sales rep, made test driving 2 Pilots (to experience the gray vs beige interiors) a breeze. We told him we were going to check out the nissan dealership across the way and they let us take the Pilot for extra convenience and to further see if we were comfortable driving it. We fell in love with the roomy Pilot. The people at Grappone were exceptional. There was no pushing around, no playing games. We were straight with what we wanted and they listened and offered what they could. Chris even babysat the toddlers while we talked extended warrantees and signed the final papers. We are extremely pleased with the experience and would absolutely buy again from them and would highly recommend this dealer to anyone in need of buying a car. Five stars all around. Even the girls enjoyed their showroom watching the popcorn popper and eating the popcorn while watching Cartoons in the waiting room which is equipped with a childrens play area. They even say pets are welcome.

Ginger

Jan 10, 2013

What a painless car-buying experience! Everyone here is so professional, thoughtful, and helpful. A very well-run organization. Within 3 hours of my arrival, I had test-driven a couple of cars, all my paperwork was taken care of, and I was driving away in a new car. My salesman Andre is the best!

Bruce T

Jan 9, 2013

Our first Honda was a Fit Sport that we bought at Grappone Honda in June 2009. Despite the fact that the Fit is one of the least expensive cars they sell, we were always treated like their best customer. After over three years of top-shelf service from their excellent service shop, it was time to upgrade our other vehicle. I checked around and found some very good prices then contacted Grappone. They matched the best price and even through in free ski passes. I look forward to a continuation of our great experiences and interaction with their fine staff. Proud owners of a 2013 Pilot Touring and 2009 Fit Sport.

Bob Sherman 'Radio Bob'

Jan 8, 2013

We recently leased a 2013 Honda Pilot and it was another great experience at Grappone Honda....our third! They called us to upgrade our previous Pilot. It was an easy transaction. And more than that...people greet you, say hello, and give you the feeling that they want you there, a real sense of team, and happy to be there. I'm sure it's not perfect everyday...none of us are.....but whomever is grooming their staff is doing an excellent job of teaching everyone to engage the customer....Grappone Gets It!

AL

Jan 5, 2013

The process of purchasing our new vehicle at Grappone Honda was very professional.All information was displayed and there was no high pressure. all in all a pleasant experience.

LWWW

Oct 17, 2012

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left.Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau.

Divotcg

Jul 7, 2012

Finally a good car shopping experience. It was the easiest car buying experience I have ever had. The salesman was very professional and courteous . Haven't had the CR-V serviced yet but if it was the buying experience I will be very happy.

petey

Jun 16, 2012

Went to dealer after confirming vehicle was available. Arrived at dealer at 10:00 am,when they opened, was told vehicle was sold. I asked them to explain how a vehicle could sell when they were not opened for business./ They had no reasonable explanation. Have had vehicle service there and the work was done incorrectly. Stay away

dc111

May 15, 2012

Professionally competent, personal, and pressure free experience. This is the fifth vehicle I lease from Grappone. I would not consider going elsewhere. The service department is also awesome. The Grappone staff is the epitome of what customer service is or should be.

Love Grappone

May 13, 2012

I would recommend this dealer to all my friends and family. Low pressure, great environment, and made me feel like I was at home. Thank you to all the sales staff at Grappone Honda for making my purchasing experience so wonderful :)

kalbert218

Mar 23, 2012

As soon as I drove into Grappone dealership in Concord, NH Brian Badger approached and asked if he could be of any assistance here is his business card.... Loved the approach. Then he left us alone until we requested him. Another salesperson on the floor approached us and we chose Brian over her. We sensed that Brian was not a seasoned salesperson, but that was fine. He was honest and eager to help but not overly aggressive, which appealed to me. The entire process was supported by Joe Dubois which was extremely helpful.I have recommended Brian to other friends and family members.

Dan Berry

Mar 13, 2012

Brian went well above in quality if interaction with us. He is sharp, well versed and knows the product very well. He was helpful in all aspects of our trade and in educating us in the newer technology, something difficult for some of us older folks to grasp, but he was patient and handled it well. We consider Brian our new friend. Dan & Barbara Berry www.cleanalkalinewater.com 603-738-8190

dfar

Mar 11, 2012

I was very pleasantly surprised by all the staff I met, and I would not hesitate to recommend the dealership. Richard very thoroughly and patiently explained all I needed to know about the controls and details. Everything worked out as promised in a hassle free, efficient manner. Bravo!

PHoude

Jan 24, 2012

I was very pleased with my experience at Grappone Honda a few weeks ago. I had one specific used car in mind and that's the car I drove away in. The whole experience from start to finish was excellent. Everyone was very friendly and helpful. My sales person Andre Liqui was great, he only focused on the cars I was interested in and worked very hard along with Jason Weeden in the finance department to get my payment where I wanted it to be. My two teenagers even had a good time. Thank you very much Grappone Honda!P. Houde

Dr.Anni

Jan 21, 2012

Andre Liqui was the best salesman we have ever experienced! We were amazed with his expert knowledge, very friendly and caring nature, and professionalism. He went out of his way to patiently explain everything well and show us creative options. While we were waiting on the financial approval, Andre entertained us with his wonderful sense of humor while providing us with further details about the car. After the Honda Civic was purchased, he even cheerfully helped clean up the old car and transfer items to the new one! We will definitely purchase another car in the future from Andre. Furthermore, we were very impressed with Grappone Honda, and also commend the Grappone Dealerships for all their charitable work in the Concord community, and especially at NHTI, where I am a professor and my daughter just finished her third year of full-time study there.Respectfully,Dr. Anni McLaughlinCharielle McLaughlin

mbristow727

Jan 19, 2012

I have dealt with Grappone in the past and they have always been wonderful. From their sales team to the service department, I couldn't have better things to say. When it comes to my most recent salesman, I really liked how he didn't put on the high pressure to sell the car. I have been to other dealerships where they tried to sell me something I clearly wasn't interested in. If I could give Grappone a score higher than 5 I would.

Zloplar

Jan 17, 2012

I was not intended to purchase a vehicle when I went into the dealership, I was merely on a fact finding mission and desired a test drive. The sales associate was very helpful, and the offer was within any expectations I had so I decided to make a purchase.

leedonahue

Jan 12, 2012

Have delt with Grapponie woth our previous 4 cars, and have been rally satisfied. The service that they offer for after sales is great. The sales person,Richard Brown understands what my wife and I want in a vehicle ans is able to assist us with the selection.

Sandownian

Jan 8, 2012

I contacted Grappone Honda because we had gotten a great deal on a previous Honda. They quoted me MSRP and had the gaul to forward my call to another manager who thought he was a sweet talker that could get me to pay MSRP!! Ask them to give you a break down of the $347 dollar fee for buying a car from them!!! I love my new Honda and am glad I bought elsewhere! UPDATE::After recieving a message from Greg Grappone I wish I had contacted him directly. He seems to be very sincere about keeping customers happy!

Yulia_Garvanovic

Jan 7, 2012

Nagi Fayed was outstanding: very professional, down-to-earth, and without empty promises. I would highly recommend him to anyone looking for a trustworthy dealer.

colinhall

Jan 4, 2012

Cathy greeted me with a great smile and after I described the vehicle I was interested in checking out, she asked a few questions and moments later I was test driving a 2012 FIT Sport. When i said I would like to purchase or lease she brought me different figures to look at. When I said I would lease she said she would have me see Eric and he would go over the figures. I was pleased with Eric's low pressure explanation of optional extended services. It was great to get a good trade on my car towards the FIT and I was excited to drive my new car home on the same day.

lbemsw

Dec 30, 2011

When I was exploring cars on the internet, Jeff Carmichael was the first to call me. My family has bought cars from Grappone for over many decades so I was pleased to get such good service. We were greeted both days in a friendly fashion..certainly not pressured the first day which is why I returned on the second day with my adult son. He had gone to school with Brian Badger so that was also a draw. It felt good to work with Brian on his first sale. Both Jenna and Jim were very helpful and answered all my questions. I had not intended to buy a car that day so I think that speaks volumes about the service we received. I do not respond well to feeling pressured so they hit the right balance of supporting a sale without strong arming me. This is the first new car I have bought in over 30 years...So far so good and I was also very happy to be dealing with a woman as part of the sale. I think this makes a big difference for many women who are looking to buy a vehicle and there are many of us out there! I am glad that Amanda and Greg have taken over the family business. It seems to be going very well and I appreciated the help I received very much.

dhebe01

Dec 26, 2011

Received good sales attention and follow-up. General Sales Manager greeted us to tahnak us for the business. The sales associate was very thorogh in her feature demonstrations of the new vehicle

Ray Buffery

Dec 26, 2011

Ashley Morse provided answers to my inquiring on the internet by telephone. A personal response was appreciated and welcomed. Next day, having taken my Sante Fe in for routine service Lee Mossey was kind enough to hold the work order while I went to get my wife and look over the new vehicles. Theresa Clement, let us test drive a new Sonata, explained the features and answered any questions regarding the vehicle. She made it very easy to decide on the new purchase. We have always been treated with dignity and respect by the Grappone assotiates and staff.

dkoller

Dec 13, 2011

I worked both with Cathy and the director of the used car department, who's name I don't have as I write this. They were both extremely helpful, spending a great deal of time with me to make sure I was happy and satisfied with the car that I purchased. It was a great experience overall. I recommend the dealership and am happy to have a Honda.

dmonasky

Nov 22, 2011

My wife and I bought a new Honda Odyssey last weekend. Bill & Eric were great! They answered all our questions and were very flexible which enabled us to get the vehicle we wanted at a price we felt was fair.

ddraper

Nov 1, 2011

Bought our fifth car from a Grappone dealership. Used car this time for my daughter (first car) but we couldn't be happier. Today the service department led by Archie solved some small issues and answered a ton of questions. My first dealings with G. Honda service - very pleased and I want them to know how appreciative we are.

lacn6638

Oct 30, 2011

All of our last 5 new vehicle purchases have been with Grappone in Concord NH. We have been very satisfied and would highly recommend them. Nagi Fayed assisted us with the purchase of a 2012 Honda Accord Sedan. We really love this car.

hlary

Oct 25, 2011

My experience at Grappone Honda was a very positive one. Ryan Gendron was very helpful and extremely friendly in helping me find my new car. I will recommend Grappone Honda and Ryan to both friends and family.

gmdenoble

Oct 22, 2011

We were shopping for a Scion tC on the internet and Ashley Morse and Jenna were very responsive to our questions and arranged for a test drive. They were the most responsive and pro-active internet sales team we had worked with.Frank Tsaosis and Ashley called to confirm our appointment. Bill Bradley was very courteous while demonstrating the features of the car and conducting the test drive. Joe Dubois assisted Bill Bradley in closing the deal. Top marks for everyone all around.

tiamarie

Oct 19, 2011

Nagi was awesome, very knowledgeable, professional and trustworthy. He is the first salesman I have ever met who made me feel like I wanted to buy a car "from him". Nagi really had our best interest at heart and worked hard to close the deal.

fresas713

Oct 19, 2011

Nagi was a great salesman to deal with. He really made me feel welcome, answered all of my questions, and made the overall experience of buying my first car something I will look back on fondly. If I could send everyone who was buying a Honda at Grappone, I would - he is a wonderful man.

person

Oct 18, 2011

I wish that the Grappone car salesmen could be a little more human, a little less overwhelming in their eagerness. Other than that, we got a fair price for a desirable vehicle.

jth1992

Oct 17, 2011

The staff was courteous. This was a much more pleasant experience then our last new car purchase 4 years ago! Everyone was great! We love our CR-V!

twing

Oct 17, 2011

I shopped at Grappone Honda before and had a wonderful experience. Our car was totalled in an accident and we needed to replace the car quickly. Our whole experience, situation excluded, was great. Our sales person Ryan was incredibly helpful and worked with us to meet our needs. We highly recommend Grappone (any of their dealerships, but Honda especially) to anyone.

mdsguru

Oct 12, 2011

Ryan Gendron was very professional, curteous, and allowed us to take our time in making a decision. Usually buying a new vechicle is so stressful for me, but I didn't feel that way only till the actual buying and billing part. Didn't get as much as we wanted in trade was our only complaint. Eric L. in financials was very good too as it is a tedious process. Overall very pleased to have chosen Grappone Honda, and will tell others. Lori Smith-Derry Nh

JPempsell

Oct 12, 2011

It was a great experience! Had the best customer service. I really felt like I could really talk with the sales rep. I highly recommend this dealership!

E Dunn

Oct 7, 2011

Andre was so wonderful! He made out proposals for three used cars before we decided to buy a new one. Then he led us through the process for buying the new one. He kept in touch while we waited for the new car, and then followed up with a call to see how we were getting along with it, and whether we had any problems. We love Andre.

jaygonyaw

Oct 3, 2011

The dealer ship was rude and was unable to fix the problems with my Ridgeline. Mr. Martin ended up giving me a piece of paper with a number on it telling me to call the warranty company myself. One of the problems fixed have already come back and I have not been contacted to this date after reporting the problem.

LilLotus

Sep 14, 2011

My experience, though lengthy, was very pleasant. There was no high pressure salesmanship and I felt that John not only answered my many questions, but anticipated a number of them before I asked them. I would definitely recommend this dealership with great enthusiasm!

2008 foz

Sep 5, 2011

Grappone Honda is a good dealer to do business with. They have great deals, stand by their word, but also stand by their prices. It would be a pleasure to purchase future vehicles from them.

MKKelly

Aug 24, 2011

This was a very favorable experience. Bill was very helpful and knowledgable about the vehicles offered, including availability of particular models. As I wanted a manual transmission, it took a little longer than usual, but Bill was able to locate and secure a vehicle for me immediately. Eric was very through while explaining the pros and cons of an extended warranty and and I hate to admit I've forgotten the manager's name (I am sorry) but he was available to answer questions and to expalin many of the pricing issues.I would recommend buying a car from Grappone Honda and look forward to the same attention to detail and professionalism when I bring the car back for servicing.Thank you and feel free to contact me with any questions or if you need any additional information, (Mary) Kate Kelly

dnacoughlin

Aug 18, 2011

I recently purchased a 2007 Honda CR-V from Grappone Honda. A close friend and alsoa couple I met in a store parking lot that owns a CR-V,recommended the excellent quality of service, frinedliness and customer care at Grappone Honda. My time with John Morris, sales consultant, was professional, friendly with no pressure sales and was an extroidinary experience! Ashley Morse in customer support answered my questions over the phone in a friendly tone of voice.The entire staff was friendly and they treated us to hot popcorn, sodas, coffee, and a free pizza dinner out. They even filled my tank up with gas for the long trip home.John spent time with the young man I had with me while I did the necessary paper work with the manager. Joe Dubois, the manager, even added an additional $500 to the trade in price of my older car. Eric Lazdowski worked hard to get financing for me since I have less than perfect credit.The quality of service and customer care would make me recommend Grappone Honda to anyone wanting to purchase a new or used vehicle. Upon closing of the deal, they had the car ready to drive home. My husband and I are really pleased with our new purchaseof our Honda CR-V.

Chambernote

Aug 15, 2011

My husband and I were very happy with the level of service we received from Andre. We never felt any pressuring tactics, he put a value on our time, and we felt the price he offered us for our new car was fair. We would recommend him to friends as a nice dealer to work with. As a side note, Grappone Honda was a great dealership to bring children to. They have a wonderful playroom and we never felt uncomfortable about having our 3 and 4 year old there with us.

QEstey

Jul 27, 2011

This is our second vehicle that we obtained from Grappone. Jeff Cleveland handled the sale and was extremely professional and helpful. He kept us up to date the entire time and was a joy to do business with. His followup and professionalism was very welcome during this purchase. I would highly recommend Grappone and Jeff Cleveland to anyone wanting an honest deal for a car. I can't say enough good things about our dealings with this company, this was our second car from them and I will be back again to replace my Volvo. Great deal, great people and very happy. Thanks Jeff!

caslindy

Jul 26, 2011

A friend recommended this dealership to me and I am so happy I listened. I was greeted with friendly staff and offered cold beverages for my entire group. I was able to get the price I wanted in a short amount of time and left with a huge smile. I truly recommend Grappone to ANYONE looking to purchase a car. Class A customer service.

Rose Crosby

Jul 24, 2011

Jennifer was very professional, friendly and helpful. Eric was very helpful with all of the paper work for the sale. He was informative regarding the additional features I purchased.

tashadog

Jul 18, 2011

The professionalism by everyone we dealt with was outstanding. The buying experience was very good and we would recommend this sales staff and this dealership to anyone. We look forward to a long relationship with Grappone Honda. Our new Pilot is Great.

breopel

Jul 14, 2011

My experience with Jeff was amazing. I intially spoke with him in Feb 2011 and I was not able to purchase a vehicle at that time. I went back to him in July 2011 and was able to purchase my new odyssey then. Jeffrey and Grappone kept the initial deal we had agreed upon in Feb 2011 even though MSRP's had gone up due to the natural disaster in Japan. I won't buy another car unless it's with Jeff and Grappone. Top notch service!!!

mtilley

Jun 28, 2011

My husband came in to the dealership looking to buy a van. Ryan was our salesman and he was very patient with us as well as personable. He was easy to work with and after 2 visits, we drove away with a van. Very pleased with customer service of everyone we worked with and especially with Ryan.

dpwiegs

Jun 28, 2011

I recently purchased a 2011 Honda Odyssey from Grappone Honda and was very impressed/pleased with the quality of service and customer care I received. My pre-purchase actions with Jennifer MacKenzie and John Morris was accomplished long distance since I was returning from an active duty assignment in Japan. Both Jennifer and John were very helpful throughout my car search and eventual purchase and I would not hesitate to buy from Grappone Honda in Bow, NH again.

kforbush

Jun 21, 2011

My husband and I have been service customers at Grappone Honda since 2003, so it was logical to look there for a replacement for my 2001 Honda, purchased in Massachusetts.I worked with Andre Liqui, who gave me real assistance in deciding between a Fit and a new Civic. He was flexible and quick to adapt to my changeable opinions, and I never felt as if I were receiving a sales pitch.I paid more than I'd originally planned, but felt that Andre and Rick (whose last hame I have mislaid)worked with the financial pressures to which my husband and I are subject, and gave me a generally fair price. The car was ready to drive away the next morning, and Ryan made nothing of helping me drop my rental car and making sure I was comfortable with changes in the dashboard controls.My experience was a uniformly pleasant one, and my special thanks to Andre for his time and patience!Kate Forbush

snettyam

Jun 16, 2011

Got a call saying that they had one vehicle of the model I needed. The price was very reasonable and we negotiated the price over the phone even before going to the dealership. My trade-in was the only one that need to be decided and I got a pretty decent price for it(I expected a little more but that is the way it works). From the time I reached the dealer to driving out with the new car it took me just 2 hours. They were that fast.Since I had driven all the way from Mass, there was some additional paper work that my wife had to do and since she had not come with me, The salesman came to our home to finish the transaction. Great..Great..Experience.

bmerriam

Jun 15, 2011

Spoke with an agent via their convenient IM interface on the website to inquiry about renting a Honda Pilot, which I am interested in. Although they do not specifically rent cars, the agent informed me that she spoke with Rick Trottier who offered the option of an overnight test drive. That's the type of customer service that I will be sure to tell my friends, family and co-workers about.Thanks!

BED2011

Jun 11, 2011

After researching the internet for a new Honda Ridgelinge RTL with Nav, Jessica was very informative and helpful in answering my questions and setting up a VIP appointment where we met Ryan who went into great detail on all the features of the Ridgeling and gave us a test drive. His follow up and up front pricing gave us a sense of security in dealing with this dealership. They are presently searching for the vehicle I want and have confinence they will come through for me. Joe the sales manager was very friendly and gave a sincere appreciation for our visit and he desire to earn our business which he did, a great team at grappone and I'm sure it will be a long relationship. Friendly, informative, straight forward, and no high "PRESSURE"

kjjwillis

Jun 10, 2011

Nagi was very helpful and willing to work with me. He thoroughly explained all features of the vehicle at delivery and made sure I had a clear understanding of how each feature worked. I had a very negative experience with Autofair and it was refreshing to work with a dealership where all fees were clearly explained and outlined. I originally thought I wanted to lease the vehicle. However, after working with Jason in the Financing he found a financing option that will save me around $500 over the lease price and residual. We have purchased 5 vehicles from the Grappone family and will continue to bring all of our auto purchase and servicing needs to their dealerships.

ninnypooper

Apr 6, 2011

I purchased a new Honda back in September. I have had bad luck with it (it was hit 3 times and the windshield cracked!), so I decided to trade in my bad luck car for a different one. Since it had only been 6 months I knew I was upside down with the trade-in, but Lena was amazing and knew that with me being a commuter I really wanted a new vehicle and not a used one. She worked some magic for me and was able to get me into a new Honda Civic. I have now worked with her twice and would recommend her to anyone looking for a Honda. She is very understanding and not pushy AT ALL. I have had much different experiences in the past with my own vehicles and my husbands vehicles, but I was more than happy with her the first time around that I knew I wanted to work with her again. Definitely not your typical car salesman!

cniquette

Mar 25, 2011

Please read this: I cannot find enough words to express my happiness and satisfaction with Grappones. **I am a tough critic when it comes to customer service because I work in two industries where this skill is crucial to success**Purchasing my first vehicle was an important part of my very busy life. My 95' Camry needed about $1000 in work which is what encouraged the persual of a newer vehicle. I worked with the sales manager Bob McCullan at the Hyundai Grappone (across the street) there was another gentleman (hispanic orientation maybe?) I forget his name at the time, but he was very helpful in the process as well. They were patient with the significant number of test drives given that I was indecisive. They never pressured me to purchase a vehicle and were open to different vehicle opportunities for me to purchase. We didn't HAVE to stay on the Hyundai lot, and they stayed with me rather than handing me over to someone else as we went to the Honda lot. I had visited other dealers, and they were open to my previous offers and gave me a great deal on a 2007 Honda Accord LX with approximately 17,000 miles on the vehicle. They showed me the car fax and worked with my work schedule to get my new vehicle delivered as soon as possible. I couldn't drive my Camry because it wouldn' pass inspection. They even gave me money to take my dented camry off of my hands as a trade in! They arranged to pick up my trade-in at no additional cost! They continued their phenominal customer service by driving down to the restaurant I work at to deliver my vehicle (approximately 45 minutes from the dealership) and they even stayed to have dinner which allowed me time to sign paperwork inbetween working. This was a perfect accomodation seeing as my work hours between both jobs didn't allow me time to pick up the vehicle or have it delivered at another time (seeing as I was in desperate need of the transportation) The best part is that they suggested the idea of coming down to my restaurant when they noticed I was struggling for a time when they were open that they could deliver the vehicle! They worked late, and off the clock to deliver my vehicle in a timely manner. These two gentlemen were fair, respectful, polite, coureous, and generous. The BEST customer service I have EVER had in my entire life! ~~~~~The story gets better~~~~Especially if you're seeking auto repair!!!So approximately one year has passed since I have purchased my vehicle and of course that means registration and safety inspection. Unfortunately, there happened to be a leak in my power steering rack (which will be an automatic "fail" for a safety inspection). This job costs between 600-700 dollars on average! I was very discouraged and my vehicle wasn't under warranty. I thought I would have to be paying for it. I got in touch with Bob, and he remembered me right away. I calmly explained what had happened and with only 40,000 miles on the car, and I practically didn't even have to ask for him to back up his product. He instantly was willing to have the repair performed at no cost to me! When I arrived, all of the folks working at the Honda repair center were polite and efficient. I worked with Wayne most of the time and he was very helpful. The job was done correctly, and the job was a little more intricate which involved a little more work. This resulted in the extension of time that I needed my rental car. Wayne was flexible with my school schedule and arranged for the rental car company to not charge me for a second day! Talk about going the extra mile! THANK YOU GRAPPONE AUTOMOTIVE!!! I will surely purchase all of my vehicles from you in the future and take larger items that my car needs to be fixed at your shop because of your staffs specialized training for my chosen vehicle brand!!! Go to Grappone, Tell them Carmen Sent you!

M34Me

Mar 19, 2011

I found this dealership to have a lot of very pushy sales people! I already test drove a Honda Civic Si and had a price quote from a local dealer, but thought I would swing by on the way home from work to see if I could see the Si in a different color. The salesman spent almost an hour trying to sell me a Honda Accord, which I told him I was not interested in the second he showed it to me. He required me to provide my personal information to him, stating he could not look up the Si color they would have on the lot the following day until I gave him that information (after I did, he still did not tell me the color). I told him I was exhausted and needed to get home. He then said to wait while he went to see when the car would be there, then comes back with the manager, who goes over the "Grappone difference" all over again and tries to push me into agreeing to buy from Grappone. After being there an hour and a half I went home completely exhausted and still hadn't seen the Si in a different color! The salesman of course called me, but there is no way I would ever shop there and get pushed into buying a car I do not like. The salesman and his manager just seemed pushy and slimy to me, only there to make a buck, even if their customers are exhausted and unhappy.

Ginny B

Feb 25, 2011

The sales person was easy to work with, had great follow through, was straightforward, not pushy, answered questions thoroughly or found the answer. We appreciated the extented test drive, it really helped sort out which car would be best for us. Thank you.

catrina

Sep 11, 2010

Jena helped me out in regards to an eprice issue a couple of wks ago. She resolved ALL questions and was more than accomodating! She was extremely professional and knowledgable. All issues resolved. Before I actually went to Grappone, I shopped at ALL local Honda dealerships first. I was VERY disappointed w/ the sales deptmnt. I am a VERY hard person to please and I know exactly what I want! I will ALWAYS recommend Grappone! Thanks Jena for such a great experience!!!

shawfromsandwich

Jul 30, 2010

Grappone got its rating based on its sales staff helpfulness (Kevin and Joe)) and especially for Bill Bradley who went to bat for me in tough price negotiations, stayed in contact before and after the sale, and went out of his way to help out and was friendly and upbeat throughout. Great Job!

suston

Jul 27, 2010

We walked in to dealership just checking out new Civic 2 dr. coupes.Lena met us at door, low key, friendly, helped my wife feel comfortable immediately. We test drove car and purchased. she treated us fairly. gave us time to make decision. great employee.tk

Dunfey

Jul 22, 2010

This is my second review in 3 days, my first was somewhat negative, in that I feltthe financing was a second round of negotiation that I was unprepared for, I receiveda call from the Sales Manager, we talked things through, I was able to say basically"you guys are to good at what you do and you need to look after the interests of theBuyer also", he heard that and I'm reasonably satisfied that our relationship is back on track.

Dunfey

Jul 21, 2010

I feel like I was robbed, from being locked in the financing room, them flipping the script on what the deal was, getting me to take a 4 year lease instead of a 3 year,I feel I was "worked over". They knew what they were doing and I feel I was takenadvantage of.

Wendy Lannon

Jul 5, 2010

I'm convinced that one reason my CRV has been so reliable and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchased it. I've been consistant about keeping up with the recommended maintenance and any additonal repairs they advise. The only significant repairs I've made have been for brakes and that's pretty predictable with so many miles and much of thaose were in town.

Richard Menard

Jul 2, 2010

The whole sales experience was wonderful. The salesperson, Richard Brown worked with us a finding a used Honda, but to no avail. He then worked with the sales manager to get a fair trade in for our 2001 Honda Civic. We were able to purchase a new 2010 Honda Civic for less than we paid for the previous one and with a 5 year - 100,000 mile bumper to bumper warranty. My first visit for service was fine. The service representative was courteous and explained what was involved and directed me to the waiting area while my car received its first oil change. The service rep then reviewed what was done during the service call and I was off to my home.Fine first experience for sales and service.

gnfriedland

Jun 30, 2010

I have had all of service work conducted by Grappone, over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for all my service needs. I would recommend them to friends and family.

joannekenyon

Jun 29, 2010

I find this service shop the very best. They give an estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Honda - because I think they are very good - and I trust them. It does not hurt that they have two available computers to use while waiting!

rickcc

Jun 29, 2010

Wayne greeted me with a strong handshake and a pleasant smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Honda could do for me. We sat down, he went over the scope of work and the estimate. He directed me to the reception area and assured me that the work would be done within an hour. He was very professional, polite and approachable.I was able to use the business center to process some last minute mail and submit a report. This was a big help and allowed me an opportunity to use this time wisely and prudently.Just after completing this work, I sat down in the waiting area and caught a little bit of the current news and weather on the TV. I chatted with other customers, had a cup of coffee and felt at home.It was just a few minutes later when Wayne came in and announced to me that my CR-V was ready. It was less than one hour. Just like he had promised!Wayne walked me over to the payment area, shook my hand and thanked me for giving him and Grappone a chance to serve me. I found this interesting because it wasn't about bringing my 'business' to them it was a genuine appreciation of their willingness to serve me. This was very refreshing indeed. The payment process was very fast and accurate. The woman at the desk was equally pleasant and friendly. I was and still am glad that I had my vehicle maintained at Grappone Honda. I feel like a part of a community and am treated as an important part of their day. This is a fine dealership with the right focus and professionalism.

Carl LaBuda, Sr

Jun 28, 2010

We have been dealing with Grappone Honda since 1986. Since then, We've not purchased a new car from anyone else. After checking around extensively for a better deal, we invariably return to the best dealer in the state of New Hampshire. Our last buy in March of 2008 was our 2008 Honda Accord. As of our latest 20,000 mile checkup, we've spent a total of $325.66 on all scheduled maintenance. We think that's pretty darned reasonable. We love the Owner Link where all our information about the vehicle is in one place and we can book a service appointment in minutes. You won't regret visiting this dealership.

luxie64

Jun 15, 2010

Lena is an outstanding sales consultant. If you are a woman on your own trying to make a car purchase decision, she is the one to talk to. She has a ton of knowledge about all the different car brands that Grappone offers. Lena strives to connect with the customer and their personal needs and does a great job at it. The facility is clean and inviting. I trust Grappone and all of the employees there. I would definitely recommend this dealer.

klandi

Jun 14, 2010

We have always taken our vehicles to Grappone, they are always friendly and curtious. Taking the time to answer our questions and concerns. We would not think about going anywhere else. the service and quality of their work is superior and I would not jeapordize our car with anyone else.

c_zelonis

Jun 11, 2010

I brought my vehicle in for routine service and to have the tire pressure monitoring system reset. I was greeted promptly and with courtesy. The waiting room was very comfortable as always. My car was ready in about an hour. I received a $5.00 discount for making the appointment on line and I was not charged for the labor to reset the TPMS. The cashier was very courteous and explained exactly where to find my car in the parking area.

klandi

Jun 10, 2010

these guys are great, they are always there to answer any of my questions that I have and if I need to bring my car in early then that is not a problem either. I have been servicing our Honda there since we bought it and would not even consider taking it anyplace else.

LauraAnn

Jun 8, 2010

It has been a pleasure dealing with Grappone Honda.I did my homework and visited several other Honda dealerships before deciding on Grappone.I love my CRV and don't dread my services as I have in the past when going to other dealerships for service, etc.Thank you, Grappone!

aaugustine

Jun 2, 2010

My experience at Grappone Honda was top notch. The dealership staff was friendly and accommodating. They took the time to spell out details of my lease and made sure I understood what I was signing. I was very pleased with the price, and the staff helped me stay within my budget. I've been in my Honda Fit for a month now and couldn't be happier. Grappone Honda followed up with me after the sale to make sure everything was running smoothly. It's clear they care about their customers. I would highly recommend this dealership to anyone interested in buying a new or used vehicle. They took good care of me and I'm sure they do the same for all their customers.

gregk1239

May 20, 2010

I came into Grappone to test drive a new car, and I walked out owning one. I wanted to trade my 2007 Honda Civic Hybrid in for a brand new Accord, and I didn't want to make a down payment or have my monthly payments go up. I went out with Henry and we test drove the Accord and a new Civic. After we were done test driving, I sat down with Henry to negotiate the price. After a few minutes we agreed and I was the owner of a new car. Henry took care of everything that night and I was driving away in my car. He took care of everything for me and was a very nice guy. He was trustworthy and honest. I would do business with him again any day.

Sharon Corcoran

May 17, 2010

Jeff made the purchase of our new Honda Pilot positively painless. We knew what we wanted and the price we wanted to pay, and he respected our choices and did everything in his power to meet our requirements. He spent endless time with us discussing the options on the car and making sure we were pleased with the vehicle when we accepted delivery.

spavl

May 12, 2010

Lena was a pleasure to work with. We did not feel pressured. She was patient as we were unsure of the size vehicle we needed. Her ability to show us other makes under the Grappone name kept us from leaving and having to go to another dealership. Even though we were getting close to closing time, & still very undecided she continued to work with us & find the right vehicle for us. You are fortunate to have her working with your organization.We had done our homework and were aware of the pricing on most vehicles, and the consumer ratings.

youngdmbfan18

May 12, 2010

Ken Preve at Grappone Honda was great to work with. He and his manager Brian were able to get me into the car I wanted within the small window of time I gave them (3 hrs). There is no improvement needed at this dealership! They were perfect! Keep up the good work!

pfortnic

Apr 21, 2010

I expected the service person would come to the car and provide some direction, having never been there before. Fortunately my wifes car has been serviced there, and she knew where to go. When I made the appointment I had been clear that I would be waiting. Three hours later I was able to leave. I got the impresion that they were surprised that I was waiting and equally surprise that I was there.That could be because they had not placed the order for the part and had to do a last minute rush to get it in time for my appointment. In regards to your pricing, if you really want people to buy accessories, you might want to consider being less than 3 or 4 times the aftermarket price. People aren,t stupid and they know there is a limited number of manifacturers producing these components. It stands to reason that Honda isn't producing them themselves. Why in the world would you expect somone to pay triple the price for the priveledge of buying it from you? I am not trying to give you folks a hard time, but having spent a number of years in the automotive industry, I feel these are legitimate questions. I am assuming you want an honest response.

mguzman2005

Apr 19, 2010

Overalll experience was good. .

VAMUNIT6

Apr 16, 2010

This dealership is almost too good to be true. I can honestly say that I've never dealt with any service provider (automobile dealership, or otherwise) who has provided such complete customer satisfaction. My satisfaction begins with the ease of being able to schedule my appointment online which is a great convenience and time saver. On the day of my appointment, I'm always promptly greeted in a friendly manner. Since I live nearly 100 miles away from the dealership, I always wait for my service to be done. The waiting area is very pleasant and equipped with TV and high speed Internet, plus free coffee! The servicing on my car is always done within the timeframe promised, and many times even sooner than promised. On a few rare occasions after the servicing has been done, I've detected something on my way home that didn't seem quite right and returned to the dealership to have it checked out. On each of these rare occasions, my concerns have been treated with respect and the issue has been resolved to my complete satisfaction. This dealership is certainly very special, and I hope it continues the fine service for many years to come.

gbout

Apr 16, 2010

The staff at Grappone take very good care of me and my car, from the service consultant to the mechanic to the customer service ladies. They are very considerate of my time and always have my car ready earlier than requested. I am confident that the car is safe and reliable because they check everything each time I bring it in. I appreciate their honesty if they find something that needs repair with the car and never feel they are trying to take advantage. Their caring, friendly manner make it a pleasure to do business with them.

jmulcay

Apr 16, 2010

Grappone Honda has been a great asset for us to maintain our car in optimal condition. We were told that we could expect 30-35 mpg, so far we average 40 mpg and the car has 65,000 miles. Considering the cost of gasoline it has been a great asset to us to have a Honda Civic and to have had the experience of having Grappone as a service provider. The employees are ALWAYS professional, personable and responsive to our requests. I would truly (and I do) recommend them to any Honda owner.

rayp47

Apr 16, 2010

Service appointments are easy to make online or by phone. The drop off is indoors in a large clean drive through bay with the service advisors right there behind a glassed in office space. The advisor meets you promptly at your car and reviews the planned service , pick up time and the anticipated expense.If there are any changes the advisor calls. Rides are provided to and from the dealership for free. Pick up and cashier transactions are efficient and easy.At check out there is a comprehensive list of not just what was done but all the things that were checked and verified. The fees appear reasonable,fair and competitive. I've also noted very little turnover in staffing, an indicator they not only treat the customer well but they are well treated themselves. The "Grappone Advantage" program provides free tires(exactly the same tires that came on the vehicle originally) which is a huge savings.I have not dealt with any business that matches their customer service or does a better job of instilling trust and confidence. I bought my vehicle there without any hassle and highly recommend the dealership to friendsLastly the dealership is very active in the community and very generous with their support.

PLawrance

Apr 16, 2010

I appreciated that my vehicle was serviced promptly and completed before the promised time frame. i also liked the fact that there was a computer I could use to check my emails and go on the internet. I also liked the fack that the restroom was clean.

rjope

Apr 16, 2010

When I arrived, I was greeted immediately by Wayne. He noticed that I had five punches on my "Oil Change" key tag. He said, "Looks like this one is on us." Iwaited in the customer lounge and while I waited, I took advantage of the on-line computer to check my emai. My car was ready in about 30 minutes with no otherproblems noted. Wayne went reviewed with me, the service that had been performed.I signed and checkout.

lavalleyl

Apr 15, 2010

Lena was very patient with my indecision about what kind of car I wanted, and suffered cheerfully in the pouring rain with me as we checked out vehicles. She asked many questions about my life style and driving tendencies in order to better serve me. We drove several cars and she took me on a route that was similar to my type of driving-bumpy, dirt roads, and hilly. She encouraged me to take the car home overnight to get a better feel for it. She was again patient when I wanted to wait for family to come check the car out before actually buying it. Once I decided to make the purchase she was efficient and professional. We discovered we had a common interest and spoke about our horses as we drove! As for the good rating for the vehicle-I hadn't done much research comparing the price of the car I bought against other similar cars, so I am not sure how good a deal I got. The ONLY negative aspect of purchasing the car-and no fault of Lena's- was the very poor job the detailers did cleaning and prepping the car for purchase. They did not lift the mats to vacume, they did not even open the center console that opens to hold cups-it was filled with crumbs and sticky coffee(?) spills, the dash was dirty, the seats had spots on them. I spent several hours Saturday (4.10.10)after I got home with the car cleaning it. This part of the experience was very disappointing, and thus explains the overall rating of "good" not great.

pfesette

Apr 15, 2010

I have been very pleased with Grappone Honda service and sales. I just had an emergency where I had a flat tire. Service got my car right in and repaired the tire as well as balanced them in under two hours since I had a previous commitment and needed my car.

richardmoore

Apr 15, 2010

Always waited on as soon as I drive in the garage. Service men friendly. Waiting time is good with nice waiting area. Could use some better magazines like People, Good housekeeping, etc. Coffee is also very good! Nice checkout lady too. Have been very satisfied with overall experiance each time I have been in for service. Hoping to get my new tires next time (25000 + miles)

msm1950

Apr 15, 2010

I am extremely satisfied with Grappone Honda. I own my second Honda CRV from them and everyone I have interacted with has always been great -- very friendly and helpful. When I made a special request for specific replacement tires they exceeded my expectations in every way! I would definitely recommend them to anyone purchasing a Honda.

tomnewman

Apr 15, 2010

I have found Grappone Honda Service to be very helpful in dealing with both normal and unusual service issues. I had a recurring problem recently due to a small accident I'd had, followed by a repair at another dealership. They were tenacious in troubleshooting the problem and figuring out the correct replacement parts needed to fix the problem (not as obvious as it might sound!).

adamblumenthal

Apr 15, 2010

I have NEVER had a dealership experience like Grappone Honda. Everyone at the dealership is friendly and knowlegable. I am always greated promptly. The service writers know what is happening in the repair department. They give you the price and estimated time of completion when you check in. The waiting room is clean and coffee is always available. On several occasions, the mechanic has discovered additional areas of concern during service. The service writer brings the situation to my attention and advise me of what was found. I have NEVER been pressured to have the repair completed. I am advised of the situation and the time and cost of the repair. When I purchased each of my three vehicles from Grappone, everyone from Mario to the finance person (sorry I do not recall the name) were friendly and able to answer all of my questions. I have no reservations in telling everyone that Grappone Honda is a great dealership and I look forward to using them again for many years to come.

LoriAndy5

Apr 13, 2010

The purchase of my Honda CR-V, which I absolutely love, was as painless as could be! Having searched their inventory on-line, I came into the dealership knowing exactly which vehicle I wanted to test drive. Jeff was terrific - he did not try to steer me into something else, but recognized that I knew what I wanted/needed - something that is very appreciated when purchasing a new vehicle. I was very impressed with Grappone, not to mention my new car!

ccarter584

Apr 11, 2010

My husband did this sale as I don't like dealing with car salesmen. Scott was good in his sale but appeared a bit unorganized and frazzled. Scott and the manager did a great job with the trade-in value of our truck and did well with getting our payment on the Ridgeline as low as possible. When we picked up the vehicle, there was a small mark on the passenger door that I couldn't get off, it appeared to be a small scratch. Scott immediately had someone look at it and it did look better when he came back. He said that if we weren't satisfied with how it looked to please let him know and he would get it taken care of further. When we picked up the vehicle, WE were under time constraints and Scott did not have a chance to go through the vehicle with us. Again, he said if we wanted him to do that to please come back when we had more time and he would go through the entire thing. I told him we'd play around with it but if I had any questions, I would give him a call.He was great once the paperwork piece was finished. Overall this was a very good sale.

btrfly0810

Apr 7, 2010

My first car was a Honda and I loved it! My next car was a VW, and while I loved, I found myself looking at Hondas again when it came time for a new car. My husband and I came into Grappone this past weekend to "look around." And we came home with a new car. Bill was fantastic to work with--very knowledgable and friendly. He and Eric made the experience very exciting and I haven't stopped smiling since! I love my enw car and I've made sure to tell everyone what great service I got at Grappone Honda.

kkravetz

Apr 7, 2010

i called with an "out the door" price i was willing to pay for a new honda civic. mike accepted that price & then turned over the "delivery" of the car to salesperson carol smith. carol was friendly, down to earth and very helpful. she answered all of my questions...and called the next day to see how my first day of ownership went.i'd buy another car from mike & carol & grappone.

snipit

Apr 7, 2010

I have always been taken good care of whether I've made an apt. or just drove in; I've always felt welcome and accomidated. The service department is usually very quick with the work and I never have to wait long. If I do wait your waiting area is very comfortable and I never mind sitting there. I am disappointed in my 08' Honda Pilot, which only has 45,000 miles on it. I need a new radiator which will be $600.O0 and I no longer have a warrenty. :( Thought Honda's lasted forever and didn't need a lot of service.

mt2

Apr 6, 2010

From the on line scheduling until I drove my car back off the Grappone lot the whole process was easy and efficient. I was very happy with the service and the friendliness of the Grappone employees I dealt with when having my Trailblazer serviced. I'll be back!

Brooke042287

Apr 6, 2010

My experience was great everyone was very friendly and I never once felt like I was being taking advantage of in terms of pricing, the only low rating I have (Quality of work) is a 4 instead of a five because they couldn't figure out what was wrong with my car...it was making a noise and then go figure stopped doing it as soon as I brought it in! They were very accomidating and gave me some great pointers as to what it might be and what to do if it happened again, they also when over my car to make sure there were no safety concerns which made me feel better about driving away, and the noise hasn't happened since!Overall great experience!

jgerulskis

Apr 5, 2010

I called because I had a headlight out. They fit me right in, treated me in a friendly and professional manner, charged a very low price for their work, and had me in and out in about 15 minutes. This is typical of the service I receive from Grappone Honda. I bought my car from them in November 2002, and it was easy, fast and affordable, with very helpful people. I've brought my Accord in to Grappone for every service since then, be it routine or emergency. They always fix the problem, give me good advice, understand that customers have financial constraints and do an appropriate level of service that meets both safety and financial needs. I am usually pleasantly surprised at the cost of the repairs. The repair team always feel like they are my partners in keeping my car in tiptop shape, not just a company that does the work for the money and that's it.

tearlroy

Apr 5, 2010

It is nice to be greeted by name, when I show up for service. Wayne and Archie have "worked with me" to resolve maintenance problems and keep my costs down. I have been delighted by their service and understanding that all clients want cost-effective , and personal service. I feel comfortable calling Wayne and Archie about car problems, and confidently expect a fair resolution.

adamblumenthal

Apr 5, 2010

Grappone Honda has changed the dealership experience for me. The staff is friendly and accommodating. They are always friendly and knowlegable about the vehicle and service. They get me out usually earlier than promised. The job is always done right. Pricing seems fair and competitive. Discount coupons are sometimes available and Grappone provides a free oil change after 5 paid - nice! The cashiers are very friendly and make sure the pricing is correct. I was sorry to learn that Mario, who sold me my two Hondas and my Mini Cooper, has moved to Florida. I am sure that his replacement will be just as nice and have answers to my questions. Up until Grappone and the way they treat me, and I suspect all their customers, I only went to the dealer to purchase the car and get warranty service. Because of the awesome experience, I use Grappone for all of my service and parts as well as tires and Nitro Fill. Great people, great attitude, great service and attention to detailmake the Grappone Honda team The BEST I have ever found!

sheri123

Apr 4, 2010

Dan has serviced my car since I bought it. He has always been friendly, helpful and straightforward. I find the servicing a bit pricey compared to other places I could go, but Dan makes it worth the trip. This time I had my tires switched over from winter to regular and was at least satisfied with that cost.

JCOOLEY77

Apr 3, 2010

I'm a life long Honda lover and this was my 3rd experience buying a car from Grappone Honda. Upon arrival to the dealership I was greeted my Jeff Malone who instantly started assessing what I was looking for and what my needs were. Jeff was extremely helpful, friendly and knowledgeable about all of the vehicles that I was looking at. I ended up buying my dream car and feel very confident with my purchasing decision. I will certainly be referring my friends and family there.

smlaroche

Apr 2, 2010

This dealership has always been direct, friendly, helpful, and thorough in their work. I can say that I am a great judge of honest and complete service, as I spent more than four years myself as a General Sales Manager of various auto dealerships. I'm no longer in the business, but it's a testament to Grappone Honda's great service (for whom I've never worked), that I have both my cars serviced from them over any of the dealerships that I still have amicable ties to.

kt4118

Apr 2, 2010

Upon arriving at Grappone Honda, I was instantly greeted and set up with a Joe, a salesman. He worked very hard to find me the car I wanted at the price I needed. Everyone there was very friendly and my experience was great! I would recommend Grappone Honda to anyone looking for a great deal on a used car and a friendly, comfortable experience with no pressure.

johnnynh

Apr 2, 2010

I'm a long term Toyota Fan. When I was looking to trade in my 2001 Sienna last year, I saw both Toyota and Honda dealers in Manchester and Concord NH. I bought my last Toyota at Toyota Nashua, and one other Toyota a Celica at Grappone Toyota.I'm a senior and I wanted an economical, reliable car. I'm an avid online computer enthusiast. For years Consumers Reports has influenced my major purchases. Their revue of the Honda Fit, intrigued me. I did more research and found a very interesting Honda Fit Users Group. I then compared Honda with Toyota and found that Fit was my best choice.I purchased my Fit in June of 2009 and at this date, April 2nd 2010, I have less then 5,000 miles on it. But being an outdoor and environmental enthusiast, I'm very happy with my choice.I have family members who are strong GM fans. We have yet to discuss in depth their views. But considering what the GM and Toyota news has been recently, I'm sure they are processing my choice with interest.I used to work in Concord and knew of the Grappone's family business influence. It's a splendid small business, local type of enterprise.

Philip Wei

Apr 2, 2010

I brought in my 2007 CR-V for alignments, at Archie's recommendation; probably a mechanic recommended when I had my car serviced a few weeks earlier. (It was a 50,000 checkup.) As soon as I got out of the car, one of the service staff met me and proceeded to take care of the paper work, etc. I was assured that the alignment would be done as expeditiously as possible. I was given an estimate that it could take more than two hours to complete the task. Actually, it was done in about two hours. Archie explained at the cashier what corrections were made to align the front wheels,and how much "life" the tires still have. What amazed me the most was how smooth the CR-V now runs. A $80 plus well spent. My wife and I are planning a car trip to NJ, VA, and NC as of next April 12, and we will feel secured that the car will give us a trouble free ride.I would like to make a recommendation. A customer's car should be vaccumed, washed, and windshield reservoir filled at the end of the service. I had that done to other cars I owned at other dealerships.

padoscher

Apr 1, 2010

I purchased my vehicle at this dealer because of both price and the convenient location. However, the sales person was very helpful without being pushy or aggressive, and this was appreciated. Service has been fine, although to date I've needed nothing more than oil changes and tire rotations. The staff has been friendly and courteous and all work has been completed to my satisfaction.

stancina

Apr 1, 2010

We have been a Grappone customer for over 4 years. During as last visit, as always, we received prompt, courteous, and exceptional service. It is a real pleasure dealing with the service professionals at Grappone. We are very happy with our Honda and the Honda service!!!

sfenglert

Mar 30, 2010

My wife and I have purchased two 2009 Honda's from Grappone. Mine is a CR-V and her's is a Honda Fit Sport. Our sales person (Henry) is a great guy and very personable with a good sense of humor. He and his sales manager really went the distance to give us the deal on the Honda Fit we had to have to buy the car. They didn't have to give us the deal but they did and Henry stayed after closing to finish the deal to let us take the car home that night. They also have an excellent service department which has on-line scheduling which makes getting appointments very easy. We initially tried to work a deal with another Honda dealer but their sales person had no interest in talking to us. The guy didn't say hello or tell us his name. Grappone Honda was a very pleasant shopping experience both times without heavy sales tactics. I would recommend Grappone Honda to anyone interested in buying a new Honda.

usherchic

Mar 30, 2010

each time i've gone into your service dept i've been treated wonderfully, the cost was always excellent & the service was done in a timely fashion.there is nothing to rate negatively. the waiting area is patron friendly and the cash out people friendly.

HelenCKFox

Mar 30, 2010

I feel so lucky that we ended up at Grappone Honda and met Lena there. We had spent months traveling around to used car lots looking for the right van for our family. We avoided going to a dealership because we thought we would end up paying too much. We were so wrong. Not only did we feel like we were purchasing a reliable car from a respectable business, we got a really great deal. We are two parents who are currently going back to college because I was laid off from my job last year. We have a fixed budget and Lena went to bat for us and got us the perfect van at a price we could afford. They also have great deals on service. We trust Lena and the rest of the staff and plan to return for all of our service.

Donna Forest

Mar 29, 2010

Pulled my car in and someone came out right away to register the car in to the shop. Waiting time for car was as expected. The few questions I had regarding the car were answered professionally and efficiently. I felt very comfortable at the service department - and felt that I would be treated fairly. The waiting room was comfortable enough - the only thing missing was wi fi internet service!

jen.wilson

Mar 29, 2010

The dealership is extremely professional and knowledgeable about their product. I was able to get answers over the phone and get a potential solution when my car wasn't shifting well. The dealership was able to diagnose the problem and correct it. They made a stressful situation (with a relatively new car) a lot easier by being available for service, informative on solutions and employing courteous, knowlegeable and timely service personnel.In addition, knowing there is a comfortable waiting area with amenities, a shuttle van if you need to travel somewhere while waiting for your car etc. is very helpful.

slpprysp4

Mar 29, 2010

I have been very pleased with the service I have received from Grappone. When I purchased my car (August 2009) the salesman was very professional. Every time I have had my car serviced I have received excellent customer service. I am impressed by the dealership thus far.

Kentopcivic

Mar 27, 2010

Very convenient and easy to schedule on-line with this dealership. Customer service representatives are alway great to deal with and is a great experience. The service delivered is timely and the quality is good. I've heard that state inspections can be done up to 4 months prior to actual date but for soem reason this has never woked out conviently in association with a routine service, which would help.

leopoisson

Mar 27, 2010

We have found that when we need service it has been easy for us to make an appointment. We also have found that the people who have serviced us have been very friendly and helpful. Our experience so far with this dealership has been very good and we would recommend them to others.

alkmalin

Mar 26, 2010

Just had my 2007 Honda Pilot's 60,000 mile service, state inspection, four new tires and tire alignment done. I recieved $5.00 off for making my appointment on-line, had a 10% off "wild card" coupon from Grappone and my Goodyear tires were free. The total cost was less than $550. What's not to love?

tartan33

Mar 25, 2010

Website usability is great. Being able to book an appointment online is easy and customer focused. Service staff are friendly and helpful.Never had a complaint on the service we have had done.Service staff went out of their way to offer advice when we had a car problem away from home.

nspike

Mar 25, 2010

Grappone has always been convenient, friendly, and their service is completed as expected and on time. Their sales have been fair and they make it easy to do business We have done business with Grappone since we moved to New Hampshire in 1997. I expect we will continue to as long as we live nearby.

SherryGamble

Mar 25, 2010

My experience with this dealership was a positive one. I went in there dreading the purchase of a new car and came out very pleased with the way I was treated and with my vehicle. I would recommend Jena Bucknam as a salesperson- she made the experience fun and she was very professional.

tmomorella

Mar 25, 2010

I purchased my Honda Civic and have it serviced at this dealership. I have had nothing but good experiences with them. They are very coureous and accomadating. My car is always serviced on time and I have had no issues with the car itself and the service performed. I would highly recommend this dealer and their service department to anyone. I also like the free tire program they have and have taken advantage of it.

robdiefjr

Mar 24, 2010

A car salesman is a car salesman... sure, and dealing with them is dreaded by most.My experience at Grappone Honda though was a very pleasant experience. I felt that the salesman answered all of my questions and addressed all of my concerns with patience, understanding and knowledge, despite the fact that the model I was interested in was relatively new. Yes, in the process he learned some things about the vehicle that he was not aware of at first, but it was dealt with very professionally.I would recommend the buying experience here!

atlbrvs1023

Mar 23, 2010

I could probably find a lower price somewhere else but I choose Grappone because I feel that they treat me and my car very well. They always do a great job explaining each service to me and giving me an estimate BEFORE the work is done so I have an idea of how much the bill will be. They also offer great deals like free oil changes after you buy five. I am always greated as soon as I walk in! And above all else they never treat me like a dumb girl who doesnt know anything about her own car. They always make me feel comfortable.

frukio

Mar 22, 2010

I was very impressed with this dealership. We found them on overstock.com and we were initially routed to their internet salespeople. They followed up with us immediately. We knew which car we wanted and Bill was very flexible and helped us get the car we wanted at a GREAT price. I would refer them to friends and family in a minute, despite the fact that they're 50 miles from our home. Thanks Bill- love the car!

swimersteph

Mar 22, 2010

Scott and Joe were both wonderful... probably the best sales team I have ever worked with. They were incredibly patient with me and let me ask lots of questions. Scott was very knowledgeable on my test drive but was honest when he didn't know the answer to something. Often I find that sales people will give you a BS answer or avoid the question rather than admit they don't know something about a car, but Scott just acted like a real human being and admitted when he didn't know the answer to one technical question my fiance asked. When we sat down to talk prices he first came back with a price that was out of my range but worked with me to get down to a price that I could afford. The entire time, both Scott and Joe were respectful of the fact that my budget isn't huge and I had some negative equity in my trade. They never once made me feel any pressure to make up my mind about the purchase. They will, without a doubt, be the first people I see when I am in the market again.

c_zelonis

Mar 21, 2010

I have purchased several autos from Grappone since 1986. Every sales experience has been great, but most important is the service after the sale. I have always been greeted by a friendly service manager. The waiting area is very comfortable and the coffee is great. If I decide not to wait for my vehicle, the friendly courtesy van driver will take me where I need to go and pick me up when the service has been completed. Once the service has been performed, the cashier greets me with a friendly smile while the final paperwork is processed.

tveillette

Mar 19, 2010

Grappone is friendly and there is never any pressure to buy or to have service don that you may not want. It is very easy to make an appointment online, and you get a discount when you do. I trust them and know that they are knowledgable. I love the ease of service.

mojo lalala

Mar 19, 2010

We've done business with Grappone Auto for 20 years. They are good and honest people. We recently bought a Honda van from them and their service has been outstanding from sales to simple oil changes. They have always been accomodating, pleasant and invested in good customer service.

jt116g

Mar 16, 2010

i would recomment Grappone for sales and service. i have purchased my last two Honda's from Grappone and have broughtboth to Grappone for all service. Archie, Wayne, Dan and the rest of the service team are very attentive when i call to make my appointments and make sure i understand the work that was performed and why. They explain it thoroughly to me.I love the tire program. I trust the service team to take good care of my pilot and me. This past Saturday i was chatting with a man that owned a 2008 honda civic and received his free tires for being in the tire program and we were both thrilled the a dealership does really follow through with their programs. We both stated that we travel to Grappone outside of our home city/towns for the best service. i am extremely pleased and plan to purchase my next vehicle there too. They give a great trade in and price on the new car.

davidodonnell

Mar 16, 2010

We had a great experience! Bill was awesome. He stuck to what he wanted, how much we could afford and worked with us. ITs a great dealership and very kid friendly. If anyone asks I will definalty recommend. Thanks so much Bill!! We went in just to look at cars and we left with something that we really wanted!

jmacgilvary

Mar 15, 2010

What I love most is when I arrive, I feel like I'm expected. I don't have to repeat myself since I've already described what I want on-line. Regardless, I'm always asked if I need anything else. The whole process is very efficient. If I choose to wait for my car, it always is ready faster than expected. I'm able to use my time well with computers, TV's magazines and an excellent showroom where I can dream about my next vehicle. Everyone is so friendly and helpful. It doesn't get any better than that. Oh, and there's coffee and snacks. Wow!!!

theloft90

Mar 15, 2010

Bill Murray was great! I had told him up front that I did not have time to play games and he respected that throughout the process while still giving both parties a good deal. He won my business over a very assertive and nice young woman at Auto Fair who was offering to beat any offer Grappone made. In the end it was Bill's manner in dealing with me that sealed the deal. You are lucky to have him! he even made my Golden Retriever feel welcome!

bulubula

Mar 14, 2010

I have always been impressed with the service at Grappone and the benefits for customers who wait or utilize your shuttle service. I have recently recommended the dealership to someone and often do when I know of people looking for a new or used vehicle.

justcontinueon

Mar 12, 2010

After relocating from another state I had to find someone to service my Honda Accord. I found the only dealership near me was Grappone Honda, one hour from me. Without competition around, I wondered what it would be like. I have to say I was more than pleased dealing with Grappone. It was clean and the employees were professional, friendly, and very accommodating. Everyone I dealt with impressed me. I am looking forward to doing my business with them in the future.Bridgewater, NH

Sommerro

Mar 12, 2010

I am always greeted promptly, and have always been satisfied with their service. They give me an accurate estimate of the time it will take to complete the work, and give the option of waiting at the dealership or being driven home or to work, and picked up later. The waiting area in the dealership is clean and comfortable, with a television, today's paper, a slew of magazines, fresh coffee, and internet access. This is simply a great dealership which highly values its customers and prides itself on customer service.

VinJack

Mar 11, 2010

I have been going to Grappone since 1997, when I first moved to New Hampshire and traded my Ford Aerostar for a new Ford Winstar. Whether at the Ford or Honda dealership where I purchased a new Odyssey, and a used Nissan Sentra, I have always been treated fairly. The people have been friendly, service prompt and dependable, and I always leave knowing my car has been taken care of.

johnm1492

Mar 11, 2010

On-line scheduling was a breeze. Dan was friendly and efficient and kept me informed throughout the time my car was being serviced. Although I didn't need to take advantage of it, I appreciated the offer of a ride and the waiting facilities looked comfortable and clean. I also appreciate Grappone's community involvement, especially their support of NHPR.

jolimpio

Mar 11, 2010

Grappone Honda is a nice place to buy a car. The people are friendly, courteous, and helpful. There are no shiny suits here and no sales pressures, gimmicks, or games. What you see is what you get. Bob Morrill in sales has done a great job for many years, and he is one of the reasons I keep coming back. He delivered a spotless Accord to me with all the accessories I asked for. The car looked fantastic. Bill Bradley in sales was very attentive to my needs and returned all my phone calls promptly.Overall, a no-hassle esy to deal with group of people in sales.The service department is very efficient. They always call if there is an issue that arises for a repair not agreed to in the original appointment. You are processed quickly and you are on your way.

scamiran

Mar 10, 2010

Love Grappone. From the quick and easy purchase of a brand new Honda Accord to the routine service I have been treated very well. Appointments are super easy. They always accomodate the times I request and the wait for the actual service has been acceptable. I have spoken with several technicians and each took the time to listen to my specific concerns and responded with confidence and knowledge.I drive 36 miles to Grappone and will continue to do so.Thank you Sue from Nashua

mlabrie52284

Mar 9, 2010

When I brought my Honda CRV in for a state inspection, I was immediately greeted by Wayne, who showed me to his desk and set up my paperwork. I waited for my vehicle in a very comfortable waiting area which was equipped with reading material, a television and an internet work station. My vehicle was ready in no time. The staff is very friendly and accomodating.

moehutchins

Mar 9, 2010

Since we purchased the 2004 Honda Accord Grappone Honda has serviced the car and we have had nothing but great experiences with the service on all levels. Always have been very professional, very courteous, prompt, and responded appropriately always.

amelia28

Mar 9, 2010

From the service coordinators to the mechanics to the helpful women at the checkout desk I find everyone at Grapponne Honda in Concord, NH to be courteous, and professional. They have created a wait room with comfortable, clean accomodations as well internet access. I would recommend this dealer as a great place to get your Honda serviced.

Paul Iverson

Feb 19, 2010

Recently I took my car in for a normal service interval but had neglected to ask them to fix a broken piece on the drivers side sun visor.I was delighted when I picked up the car to see they'd proactively fixed the sun visor without calling me or at any additional charge.When I arrived to pick up the car I realized I was after the posted hours but the lady in the service department was still there and went out of her way to help me.I have almost 200,000 miles on my Accord and have had only Grappone service it. They've always done a great job and I wouldn't take my car anywhere else.

hondadan

Jan 21, 2010

I will never bring my business to Grappone again. I have had numerous problems with them. It started sevearl years back with my Honda Accord. I brought it there for a light out in the shifter. They replaced it and in doing so, scratched up all of the plastic around the shifter and gouged the shifter itself. It was obvious and they tried to get me to take the vehicle back without saying anything. I noticed it and called them on it. They looked it over and agreed that they would replace it. Had to schedule another appt.. Dropped car off and they replaced it. When I got it back this time, there was a hole put into the leather seat, from what looked like a screwdriver. Never mentioned it to me. Called them on it and they were not going to do anything about it but later changed there mind. Had to make another appt. Dropped off, when I got it back, there was black stains all over the front driver's side area from whoever fixed the hole in the leather. Was not a huge deal to most people but I was upset. Decided to not go there again. A year or so later, brought my Ridgeline down for a cracked windshield. Was a warranty fix. Had it replaced by them. When I got it back, there was black stains all over the fabric. Had my limit with the service dept.. Now, living in Concord, I drive down to Autofair for any service. Unfortunate becasue Grappone is like 10 min drive. This past Christmas, gave the parts dept. a try. Would not even price match with Autofair. Bought from them any way. Figured a wash with gas and mileage. Several weeks go by, no call on part. Called in Jan., part was ordered around Christmas. They told me that the part was in. I asked about the call back. I was told that the part was in and did not know why a call was not placed nor did he seem to care. Told me to pick up the part if I want it. Done with them. Service is horrible.

bcraw1

Nov 13, 2009

Too many stories that don't match someone elses story "the Managers" know who i'm talking about! Low trade in offers. They do not honor internet coupons that are advertised. No friendly sales experience. Loyal customer appreciation has Sure has gone downhill in the last three years. Bob Grappone sure would be disapointed! Auto"fair" is the dealership to go!a LOST LOYAL CUSTOMER!

mystereez434

Sep 24, 2009

I took my car in for service because I thought they would be a good choice to work on my Honda. I expected to need a few repairs, and came back with a quote for over $3000 of work and the recommendation that the car wasn't worth repairing. I went to a different mechanic and had all of the same work done for $700. The repairs were done for a fraction of the cost at another mechanic, done faster much than Honda had predicted, and I had much better customer service. Grappone may be a good place to buy a car--I don't know--but their service station is little better than a scam.

djjnh

Jun 25, 2009

To domingo1 How are you related to the Grappones? A free car wash? You must be very special. I bought my new car there, have been taking it there for 3 years for service and have never been offered a free car wash. The service is high priced (figure it out...well over $100/hr) and I don't trust that all of the service they sell you is needed.

mem4k

Feb 11, 2009

Bought a 2007 Honda Fit in January 09. Sold as being in pristine condition (or very close)but found out after owning for a month that it had previous bumper damage that been repaired to a stable condition but not pristine. The bumper was riveted to the car under panel. Probably would not have purchased had I known this was the case. Also found very uneven tire wear between tires and a loose rear view mirror. Asked dealer to examine the car. The dealer examined the car agreed to replace the mirror, rotate tires, but was told bumper was stable and would not be replaced. An opening where the bumper is riveted to the under panel now traps snow and ice during winter months. Also learned today that even though I have owned the car for less than a month I will have to replace the tires in 2-3 months. Dealer has addressed a legal liability but not customer satisfaction. Will likely sell the car in two years and then buy new someplace else. Personnel are very friendly, courteous and maintain a professional demeanor. Still feel misled and taken advantage of. Clearly feel over charged for the quality of the actual product received after owning for a month.

domingo1

Dec 18, 2008

I went back to the dealer for an oil change and they said it may take about an hour. I thought this was long, but was ok with it. It ended up only taking 20 minutes, and they washed my car for me! They really value their customers here! I am glad that i decided to stop in last time!

Sylentwulf

Sep 30, 2008

We bought an 06 Saturn Ion from grappone. The cruise control did not work, a piece of trim flew off on the way home, and it needed some touch up paint. Since we got the extended warranty, they were required to fix it, which I believe is the only reason they did it, even though we got a written and verbal agreement saying they would, they tried getting out of it multiple times and insisted they were "doing us a favor".The first time it rained? The car flooded. The sunroof leaked. Somehow they had the car 2 months outside in the rain, and never noticed this supposedly. We took it to our mechanic... It needs a new drivers side strut, the inspection sticker doesn't match the VIN(!) they didn't do the touch up paint (they gave us a thing of touch up paint and said do it ourselves).AND, I'm now printing out previous reviews from this site to drive down there and parade out front like an idiot spouting about lemons in order to try and get them to fix the water damage. Bad Bad Bad.Oh, they wouldn't let us pull the radio from our old car either after saying we could as part of the transaction. $400 radio.

stooge3982

Aug 28, 2007

This is why I will no longer deal with Grappone Honda. A copy of this letter was sent to Honda America. On Aug. 27, 2007 I had my 2004 Element in to your shop for a 45,000 check up. Two weeks ago, when I was picking an antenna at the parts department, I asked at the checkout desk what the cost of this checkup would be. They said they would ask the service manager (presumably you) and you told me it would be between $165 and $170 dollars. I was a bit surprised when Archie called to tell me the vehicle was ready, and when I asked him what the total was, he said $211.03! I assumed that something must have been found wrong on the vehicle, but when I asked at the desk they said no, it was just a routine check. I then wondered how $170 could become $211, and I saw that not only was I charged for the labor of a 45,000 mile checkup ($164.95) but also for the oil, an oil filter, a washer, and $12.92 worth of coolant, along with a $13.81 hazmat charge! My Honda service manual says that at 45,000, it should get an oil change. Now, I took my wifes Subaru Outback to Jiffy Lube this morning for an oil change. They checked all the same things on that car that you guys checked everything - and I watched them do it for a total cost to me of $46.27. This is the second, and last, time I will be taken by Grappone Honda. Not only did you try to charge me $211 for an oil change (I complained to Archie that you quoted me $170, and he said, and this is his DIRECT quote, If you want a service price ask an advisor and not the service manager because they dont know what they are talking about, then he told the cashier to change the bill to $170 as per service manager before he stomped off,) but it said on the bill that if you scheduled online there was a $5 discount, and I scheduled online and got no such discount on the bill. Ill forward this to Honda America, as it should save me the hassle of filling out another survey on your dealership, which would not, Im afraid, be a very good one. Not to worry, as my family and I will be taking our business elsewhere. It is my sincere hope that in the future you will adopt a more ethical business practice, and stop taking advantage of your customers.

idrivehonda

Aug 16, 2007

I must say it was hard to track our sales person down, only because he was dismissed from his previous dealership, Auto Fair, for unjust cause, but when we found him again we were glad. matt is so nice, probably the nicest guy we ever bought a car from. the managers were nice to and we loved our experience. this is the second car we bought from matt in less than two months. great job matt we're glad we found you. good luck we know we'll be back to see you again. thanks.

honda17

Jan 24, 2007

We have had our Honda serviced at Grappone Honda for several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up, and went to an independent mechanic (whom we are very happy with). Unfortunately, the service reps. we dealt with there were rude, discourteous and unprofessional. They were constantly pushing repairs that we didn't need (as verified by our new mechanic), and always came up with the most expensive option to repair the car. Maybe it was psychological, and maybe not, but nearly every time we went in there for a minor repair on one item or another, within 3 days of leaving we would develop a new major problem. Put simply, they are people that you do not feel you can trust.

concordhondaowner

Sep 18, 2006

The service department is rude and most unhelpful. The sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" but the free tires are a scam. You have to have everything done there which is fine, but if you lose one piece of paperwork they don't have to give you the tires. The service person even laughed when I asked why they can't track it on the computer. Also the Sales staff's product knowlege is somewhat limited as the Honda dealership sales staff seems to have a significant turnover.