Used Cars for Sale at Gjovik Ford in Plano, IL

Andrew Block

May 13, 2016

I bought a Challenger from Gjovik Ford and I couldn't have been happier. My salesman Iggy was polite, able to answer my questions, and wasn't pushy about the car. I would recommend Gjovik to anyone who wants a new car.

Edward Dahmer

May 10, 2016

quick and expedient service. Fast checkout and a clean car made me smile

Stanley Sinks

May 10, 2016

I went in for an oil change. Service was fast and good.

Richard Olsen

May 9, 2016

Your guys did good. They did the work they promised, within the timeframe and budget they estimated, and brought a freshly washed vehicle virtually to the comfortable waiting room (with good coffee) where I was enjoying some reading time.

B Scott

May 8, 2016

I was fortunate to be able to take advantage of end of the year incentives but the process was smooth, no hassle or harassment in this deal. Enjoyed the process and enjoying the truck.

Sharlene Kruchten

May 7, 2016

I was very pleased with the promptness of my recent oil change at your facility. I would highly recommend you to my friends, if they do not already use your services. I am new to the area and am still getting acquainted with the many services here in and around Sandwich. Thanks again. Sharlene Kruchten

Carmen Rosado

May 6, 2016

My car was leaking oil & I took it so they could ck. They found out my vehicle was leaking oil in 2 different parts. They fix my car in no time & now my car drives awesome. I can feel the difference.

David S.

May 4, 2016

The sales staff was very helpful and knowledgeable, particularly in determining what the strengths and weaknesses were between regular hybrids and plug-in hybrids. The service was very good, and they allowed me to come back on multiple occasions to ask more questions. At no point did they pressure me into a sale on-the-spot, as you used to be a common occurance when shopping for cars. At the time of the sale, they told me about some issues they found with the vehicle, and had them repaired at no cost to myself. This is not the first vehicle I have purchased from Gjovik, and it will always be the first place I check when looking at vehicles.

Samuel Salowitz

Apr 28, 2016

When the oil change was complete I asked to be shown the oil level. The person at the desk thought it strange. I think it's something that should be done for every oil change.

Ronald Parish

Apr 18, 2016

great place. friendly, good service, nice facility ,very helpful

Ryan Morphey

Apr 17, 2016

Great service very helpful. Really enjoyed my service. Couldn't be happier with my car.

Dennis Sullivan

Apr 13, 2016

great job! friendly, courteous service. looking forward to my next service

Sixfan

Apr 10, 2016

Repair was made under warranty. I was given loaner car. Very happy with service

James Tews

Apr 6, 2016

We had a great experience buying our car in August. Our salesman was a super personSince purchase, we have used Gjovikl?s for service and find the guys there are helpful and polite

Thomas Mcnelis

Apr 6, 2016

I have purchased a number of vehicles from Gjovik ford and have nothing but great things to say . From the sales staff to the service dept. , and the parts dept. they're always friendly and helpful. I won't take my trucks any where else for service.

Lola

Mar 29, 2016

Went in looking for a truck for myself after having seen one posted online. No one came out to ask how we were doing or if we were interested in a certain vehicle. Had to go inside and ask for someone to help us out. Went in a test drove a car and was looking to possible trade in my car. Horrible salesman Terry did not even ask what we were interested or even try to make a deal. When i asked if they can give me a good deal or try to work some numbers out, sales man stood up and told us to have a good night. Literally kicked us out of the dealership and never once tried to negotiate a deal or show us other vehicles we may be interested in. I will not recommend this dealership to any of my friends or family. Worst customer service i have experience and sales man was a total xxxxxxx! Not professional at all nor interested in the customer needs and on top very disrespectful!!They def did not want to sell or even show me any options that were available for me. Total waste of time and never going back!!

Jill South

Jan 7, 2016

Rick was the best salesperson I ever had there, he was very helpful with everything and answered all my questions efficiently.

Richard Poisso

Dec 31, 2015

I was in a pinch, my vehicle broke down 3x....called up Gjovik Ford and what amazing service I recieved. I was in a car within an hour and a half and they even worked with me on my credit.The Ford Focus drives amazing and love the constant 37mpg. Rick the salesman and the finance Manager Lou were outstanding and just a blessing to work with...Thanks Gjovik Ford for putting me back on the road with an amazing vehicle.

Colin Brock

Dec 22, 2015

I stopped into the dealership with the intention of purchasing new .. The sales rep Rick was extremely helpful with the purchase of my F250 SD ... He answered all my questions plus , and made the experience most pleasant ... Thanx to all ... I drove it out that same night !!!

Leesa Banks

Dec 14, 2015

Always great service. Just wish they had some appointment times.

Richard Undesser

Dec 14, 2015

Every thing went fast and was fine with the oil change and the tire rotation.

David Jones

Dec 13, 2015

went in for an oil change and although there were more people in line the person behind the counter was very quick and got everyone done in great time. I did not have to wait very long as my vehicle was ready in no time. Great Job By everyone involved.

Thomas Oestreicher

Dec 13, 2015

Our buying experience began with a very pleasant phone on ration with the amazing Miss Jonica. What a gem you have there. Mr. Wood was low pressure, which we really appreciated. The vehicle was ready for us to test drive at the time of our arrival. Everything was beyond wonderful for a car buying experience. I have certainly dealt with other dealerships over he years that could learn a great deal from your staff.I have already recommended you to two potential car buying friends.Keep up the great service.Tom Oestreicher

Emma Ebert

Dec 1, 2015

Always very heloful especially in the time of need will be a long time purchaser and Maintenance customer.

David Jensen

Dec 1, 2015

I chose gjovick because the service mngr. Gave me the most accurate diagnosis of my problem. The truck was fixed the day I brought it in and the price was fair. The mechanic who did the engine work had given me the wrong diagnosis, and was giving me a hard time warranting their work which turned out to be an improperly installed ICP valve. I can use the ford work order to use against the mechanic for the poor work they had done. Thank you

Bettina Adorjan

Nov 27, 2015

My kid's car is an older car that had a lot of issues. You guys did a great job identifying what needed to be done immediately to make my kid's car safe.

Glenn Fuchs

Nov 21, 2015

All members of service team were extremely helpful. From setting up the appointment, lining me up with a service loaner, performing the warranty repair and keeping me informed with the progress. Have always been extremely satisfied with the service department at Gjovik. Thank you!!

Daniel Galiej

Nov 20, 2015

Had oil dripping from under the truck I had to go under and wipe off the bottom.

James Grossklaus

Nov 17, 2015

We have bought 3 vehicles from this company and joined their rewards program and I'm happy to say we have been very happy w/this car dealership and it's staff.

Jason Kellmer

Nov 14, 2015

I purchased a 2016 ford fiesta st for my son. A couple of months ago I purchased a 2015 ford Taurus for my wife. I simply called Terry Nielson, my sales person and told him what I was looking for. He called me back with an approval. I stopped by to pick out the car I wanted and did some paperwork. The next day they had the car ready for pickup when I got off work and the paperwork process was done in time to deliver it to my son for his birthday before dinner. Great job Gjovik!

James Teckenbrock

Nov 13, 2015

first oil change in my wifes new car and all was great. fast efficient service that we always get at GJOVIK and Quick Lane

Kenneth Watson

Nov 11, 2015

we were first time fulfil customers, We were very impressed by their professional and efficient staff during our purchase of a new Ford flex.

Aaron

Nov 10, 2015

After looking online for months for the specific make/model, year, mileage, and price for a used car, we finally found what we were looking for at Gjovik. Customer service was slow and we were not treated as if they appreciated our business. Because we were young, it seemed as though the salesmen were trying to trick us into "extras" we didn't need as well as treating us like naive kids. We tried to lower the price of the car due to some upgrades that would need to be fixed right away, and they didn't budge. Also, never expect a good price for your trade-in (unless you're trading in something newer than you're buying!) Because we were from out of state, everything was either a hassle or something they couldn't help us with. Overall, it was not a good experience and we will likely buy from somewhere else in the future.

Arlene Gould

Nov 10, 2015

Ford ExpetionXL The service was good and helpful, but I had to come back to have them reset the oil light and have them grease the running boards that come out when the doors open.

Stanley Sinks

Nov 10, 2015

I brought in my Ford Edge for an oil change. The work was performed in a timely manner and was excellent.

Kurt Shingledecker

Nov 4, 2015

Staff was fantastic and service was completed as promised!

Cynthia Tiegelmann

Nov 3, 2015

I have always had good service with Gjovik. The employees in the Service Dept. and cashiers are always friendly and very nice.

Jaimie Hellyer

Nov 2, 2015

The dealership was wonderful throughout the service/recall process. The staff at the service department was courteous and knowledgeable. Nothing but the best to say about them.Thanks!!

Jill South

Nov 1, 2015

Staff was extremely CURTIOUS and helpful. Although I did ask before I left if e everything else was fine, they said yes. Well, I have to bring in my car again because the engine light went on and I don't know what is wrong.

Bettina Adorjan

Oct 27, 2015

My son's car is an old hot mess. The gentlemen at Quick Lane were very thorough with what they suggested I get done to my kid's 2005? 2002? Pontiac Grand Am. We did a lot of the work at this visit, and I plan to have the rest of the work done right when I get my taxes. The most important things were done last week. The gentlemen were very detailed as to how much everything would cost to the absolute cent. Parts needed to be ordered and lots of work needed to be done. The car was finished in 3 days. We have new tires on the car, a new electric part to make the brake lights safer and and to make them actually work again. The coolant water pump thing was also replaced. Each day I was called by one of your employees to tell me how the work was going and what each part would cost. I was totally involved with the process. Excellent communication between the customer and the staff.

John Hintzsche

Oct 23, 2015

Pleasant and courteous staff. Service was made in a timely manner.

Charles Graham

Oct 20, 2015

I did not know that quick lube was part of ford motor company. I was on a time restrictions and you got my truck done and I was not late. Thank you

Charles Fish

Oct 18, 2015

Good service, fair prices, a local business . Very friendly staff.

Christopher Daniels

Oct 15, 2015

I purchased a 2016 Ford Fusion S. The sales representative, Mr. Woods, was very helpful and accommodating, ensuring an easy transition from the store's lot to my driveway.

Robert Kufel

Oct 15, 2015

They took me right in with no wait great service. I was in and out real quick

Ethel Nesson

Oct 13, 2015

i appreciated the careful listening given to me. It meant that several car problems were fixed during this visit. I also know what may have caused one of the problem and what to do if it reoccurs.

Andrew Bohr

Oct 12, 2015

Very good service. They contacted ford about my problem and they were able to get ford to help out with the repair bill.

John Bluis

Oct 12, 2015

We bought a 2016 Ford Escape. We were met by a Mike Allison. He was very professional. It was the quickest we've ever bought a car. He was very knowledgeable. Then met the Finance man and once again we were treated very well. I am VERY satisfied

Joseph Mcgillis

Oct 8, 2015

The experience was absolutely easy, from the greeting at the door to the delivery of my car. I couldn't ask for a better car buying process. Super Job every one. Thank you.

Vicki Kreft

Oct 7, 2015

Everything was great though I might mention that when you wash the car you use cleaner rinse water. My car had a lot of streaks. Maybe a longer rinse would help.

Joseph Przybyla

Oct 7, 2015

My buying experience was excellent. Staff was friendly, and the car I was interested in was waiting at the front door at the time I scheduled to come in. The Ford Certified certification was well worth it.

Cynthia Graham

Oct 5, 2015

Very good experience. Only problem was that I did not clearly understand that the GAP insurance was so expensive. My fault because I didn't look carefully enough at the invoice.

Leonardo Velazquez

Oct 5, 2015

great service always helpful. Quick job and friendly people

Kerry Miller

Oct 3, 2015

Just had oil change and tire rotation great job only took about an hour

AR the RVer

Sep 28, 2015

Sales: tough and firm on price. After some haggling, they came down on an add-on and up on my trade-in, so we closed the deal. Lou, the Finance Guy: excellent in every way! My "new" used E350 Super Duty had low miles, but was used HARD during its short first life. The Clean-up Guy(s) did an OK job prepping the outside of the van for delivery, but they DID NOT spend nearly enough time on the interior. The "cockpit" area and center console are GROSS and were obviously not touched at all by the Clean-up Guys. Grrrrrrrr... So, at Gjovik, watch your USED and Commercial vehicles for proper prep. Good luck!

Linda Hansen

Sep 25, 2015

We have purchased several cars from Gjovik and will continue to do so. Always recommend to our friends and family. Wonderful staff.

Brooke Wantland

Sep 23, 2015

Everybody was friendly and polite. I would definitely take my car back there to be worked on.

Sandra Warren

Sep 19, 2015

We have been long time customers of Gjovik and are always happy with the service!

Michelle Mershon

Sep 14, 2015

I had a great experience. Everything went well and I drove home I my new car.

Deane Goldstein

Sep 11, 2015

The service and staff did a great job. I always have received the best service on my car.

Christopher Billapando

Sep 8, 2015

2015 Mustang GTExperience was good - Sales person Lanny was very nice and informative - financing was quick and easy. Overall experience was very nice.

Michael Franklin Sr

Sep 8, 2015

Everyone is professional and greet you with a smile. Rusty is a great person and so are the people that you employ in the service area. It starts at the top and flows down to everyone.Thanks againMichael Franklin

Lynne Czajka

Sep 5, 2015

Although I thought the work done on the Fusion was a little pricey, Mr. Kurtz and the rest of your staff were very accommodating. They squeezed us in and completed the work in a very timely and professional manner. The Fusion now seems to be running very nicely. Thank you.

Patrick Mcdowell

Sep 5, 2015

The truck is great. I was looking for better gas mileage and the F-150 provides it. Jeff Probst assisted me with the selection and the sale. Jeff is the reason we continue to buy from Gjovik.

Terrence Carr

Sep 5, 2015

WE bought a Explorer. The service was very good. All the staff was very helpful.

Donald Gatske

Sep 4, 2015

My appointment for service on my F150 was for 1:30pm. I arrived at 1:00pm and was happy my vehicle was taken for service at 1:15pm. I was on my way home by 1:50pm and my F150 was also washed and dried. That's service above my expectations.

Patricia Mayo-katsion

Sep 2, 2015

The service was excellent. I was always kept informed about the status of my vehicle.

Gregory Lanenga

Sep 2, 2015

Your tech and service writer were very helpful! I asked some questions regarding bearings and tires and they professionally handled it.

Walter Broderdorf

Sep 2, 2015

Every thing went smoothly as always. Thanks to all who serviced my needs.

James Still

Sep 1, 2015

We love you guys. Every single one of our four vehicles has been serviced in your shop. We trust you, you are friendly and always helpful.

ford fan

Aug 31, 2015

service department is horrible! have had multiple problems with inspections on both of my cars! Don't believe me? Go check the air filter before you buy your next "inspected" car!

Gary Bena

Aug 31, 2015

we have bought ten cars from Gjovik need I say more

John Groth

Aug 29, 2015

Just keep up the great work, it was a great experience buying from Gjovik, I'll be back, Thank you !

Gene Townsend

Aug 29, 2015

The staff is always helpful and courteous. They stand by their work.

Karen Risk

Aug 26, 2015

Everyone was very nice and patient. Answered all my questions and explained about all the cars I looked at. I bought a ford fusion.

James Sieglinger

Aug 24, 2015

service was good altho the wash had dirty water left on the hood

Jim Preen

Aug 24, 2015

I had my oil/filter changed along with the fuel filter on my Five Hundred

Dewaine Svela

Aug 21, 2015

Our salesman was very helpful and easy to get along with.

Nicole Billips

Aug 21, 2015

We have bought cars from you before and will again in the future. We really enjoy working with Jeff and hope the next we buy a car he will still be there. Thank you again Nicole Billips

Jessica Hellwig

Aug 17, 2015

I purchased a new 2015 Ford Escape. The dealer was very helpful, answered all of my questions, and has continued to answer any questions I have as they arise. I had a good experience.

Sandy Cockriel

Aug 16, 2015

Everyone was very helpful & friendly. They constantly kept me informed on time & what needed to be done with no pressure. Great job guys!!

James Tews

Aug 10, 2015

All staff members were helpful and courteous. Our salesman Mike was extremely helpful, knowledgeable and accommodating He was a pleasure to work with.

James Teckenbrock

Aug 8, 2015

great service and assistance, what i expect from Gjovik Ford

Kerry Flynn

Aug 3, 2015

Steve is a top notch person and salesman. I felt he was honest and did not push me in any direction. He is very knowledgable and listens well. He did an excellent job.

Dale Wind

Aug 3, 2015

Did not have the oil filter on hand, had to have NAPA deliver, no big deal, it happens, the guys gave the vehicle a quick wash for me, that was nicethx

Ron Hatton

Jul 29, 2015

I had talked to Iggy about a bed liner and he said he could get that for the next day. Before the day was over I decided I wanted a bed cover also so back on the phone to Iggy and he said no problem but that might take another day to get but got both of them the same day Iggy called and I dropped my truck off that evening. I asked Iggy if it to late to let them know I neede an oil change he called somebody and told me no problem. Very satisfied with everything done. Great job will return. Thank you. Ron Hatton

Arlan Fell

Jul 24, 2015

We have bought 3 cars from Jeff Probst, wouldn't buy from anyone else!

Julie Gartung

Jul 21, 2015

I always get great service at Gjovik's Quick Lane center. I came in for an oil change on a Monday morning, fully prepared to wait a while, but I was in and out in no time. Rusty, the service manager, is always polite and helpful. When I mentioned I would probably lose my antenna topper during the car wash, he immediately had the service tech run over and retrieve it from the car wash bay for me. Totally unnecessary, but very appreciated!

grant7676

Jul 20, 2015

this company sold us a 2007 aspen with a/c not working properly this company also had our credit pulled 3 to 4 times after we told them on the application only to pull our credit report once which clear fcra unauthorized pulls which cause our credit score to go down

Gerald Noack

Jul 20, 2015

I really enjoyed working with Rick, the salesman .He answered every question we had, some twice or three times. Very polite and easy to talk to.

Stan Haff

Jul 20, 2015

The service department was very professional, and provided a prompt and timely service.

Clarence Schleicher

Jul 17, 2015

It was fine.. It was just a routine service call fo 30,000 mile checkup. I also did not think a/c was performing correctly but they said it showed 50 degrees and was fine.

Pamela Bender

Jul 17, 2015

We purchased a 2015 Ford Explorer XLT and couldn't be happier! The service was fantastic...Steve Woods was our sales associate, and he was wonderful! He did a fantastic job of helping us narrow down our options based on what we were looking for, and he was very helpful, honest and straightforward with us, not to mention very friendly and personable! We would definitely return to this dealership for future vehicle purchases and recommend you to friends and family! Thanks!

David Rieke

Jul 17, 2015

Oil change. Service was awesome! People curteous. Thank you so much for the truck wash . I will be back again !

Dave

Jul 16, 2015

My experience was great. From the time I emailed to the time that I left with my new truck. My salesman Steve never once pressured me and he spelled it all out in detail. We worked through the numbers for my trade in and he made sure I got the biggest value for my money.

Michael Woznicki

Jul 14, 2015

Iggy Campos was great. No pressure to buy. Price and car were good.

Scott Lucas

Jul 11, 2015

Service dept was great. Friendly and service man actually came out and looked at my problem with me.

Sheri Schwingle

Jul 10, 2015

LOVE THE SERVICE DEPARTMENT ! GREAT PRICE ON TIRES

Daryl Orvis

Jul 7, 2015

I went in knowing what I wanted. We were shown 4 different Flex vehicles to choose from. No pressure from The Salesman or the Finance Manager. Everything was explained well. Lany was our Salesman. He was a great personable and knowledgeable man.

Mary Mamanos

Jul 6, 2015

Yes very helpful an kind. Dodge Journey I had the car picked out before I got there. Was so nice to go on line an shop. Very understanding when I couldn't find my title. They made it real easy walked me right thru everything.

Patricia Mayo-katsion

Jul 5, 2015

Again, I had to bring my car back twice to get all of the work done. It was something simple. I asked them to install 2 rear license plate lights (along with other work) and when I picked up the car the first time only one light had been installed. I brought the car back another day to have the second installed. The incident was taken care of quickly and Alex and Sheri were very attentive.

Robert Modine

Jul 3, 2015

Really appreciate the efforts made by the service staff at Gjoviks. They always do their best and make certain that I am satisfied.

David Formento

Jul 2, 2015

My experience while shopping for my F250 super duty was excellent. I had found this vehicle on line after looking for months. I finally emailed Gjovik and got an immediate response. A few days later i made the journey to meet with Steve Woods my salesman. At the instant i spoke with him I knew he was a no nonsense,genuine and down to earth person. We spoke briefly when I arrived and he let me take the vehicle for a drive and was very knowledgeable about the truck. I went for a drive and it was all i expected and more. We arrived back at the dealership and Steve worked with us to put all the numbers together and made sense of every step we took and made sure every option available to us was in place. I have purchased Ford trucks since High school and had used the same dealer for years. This is the first truck i have purchased from Gjovik but there will be more to come. My experience was excellent and I will absolutely recommend Gjovik and Steve to my friends and Family.

Lawrie Knepper

Jul 1, 2015

I was extremely stressed due to the death of my car that morning. I went straight to Gjovik from the mechanics. I don't like making impulse purchases but the salesman and his manager really took excellent care of me. We narrowed down the type of car I needed (7 seater), discussed pros and cons, took a couple for a drive then finally talked about price. very pleased with the car for the price. My husband was equally pleased. I was sad to hear Jeff Propst was retiring. He is a great front man for Gjovik, you know what I mean. lolThanksLawrie Knepper

Richard Olsen

Jun 30, 2015

They call themselves "Quick". And they are. Met a nice gentleman in the waiting room, had a good chat, and was just a tad sad when they came back to tell me "Your car's ready" --- less than half an hour after I got there. I depend on their maintenance records on my vehicles very heavily, too.

James and Julie Seidelman

Jun 30, 2015

We bought a 2012 Ford Focus, and two months later we had to replace front wheel bearing, it only cost us $345.00 but this car basically sat in the garage and very few miles were put on it before it needed repairs. I thought they had a 100 Point inspection on used cars. I might return in the future but will take any cars I am thinking of buying to a real mechanic first for a complete inspection. Caveat Emptor ("Let the buyer beware") We actually bought two cars at the same time. (2012 Ford Focus and 2001 Ford Fusion) They have Poor Customer service skills, as they promised to make this right, and then Mike never called back. You would think that if they decided not to re-reimburse us for the repairs as least they could have called us back and let us know what their decision was. I guess its all about the money. It has been years since we purchased new (used) cars and we actually shopped around quite a bit. Over all Gjovik Ford is a very large dealership with a very big selection of used and new cars. The day of the sale everyone was very courteous and friendly and not allot of pressure like other dealerships. I would not tell anyone to avoid this dealership, but don't forget that its all about moving cars. Take your time. Take the car to a mechanic and have them go over it. Remember that once you sign on the dotted line and leave the lot you own it and they will not cover any repairs without an extended warranty. Valuable Life Lesson Learned. Deputy James Seidelman (Kane County Sheriff's Office)

Donald Heap

Jun 30, 2015

Excellent service as always. Thanks for the hard work and for doing everything on a timely basis.

Thomas Kabat

Jun 29, 2015

Staff was very helpful. OEM work on passenger side mirror done to spec.

Robert P.

Jun 29, 2015

2013 Ford Edge. Service Department was excelled. Especially Service advisor Jordan.

Scott Peddicord

Jun 26, 2015

This is our second experience with Gjovik and they are simply the best people to deal with. They do not talk "down" to us, they are friendly, explain the deal in terms you can understand and make the entire experience completely stress-free. We will tell everyone we know about Gjovik and we will definitely be back.

Keith Kramer

Jun 26, 2015

did well........................................................................................................................

Bruce Heck

Jun 26, 2015

My 2012 F150 XLT 4x4 was in for service at Quick Lane for a oil change, tire rotation, and serpentine belts changed. As always Rusty Hyatt and staff were courteous and professional. Service work completed w/o incident. I will be back in 5000 miles for my next service.

Edward Dahmer

Jun 25, 2015

I came in for an oil and filter change. The work was completed quickly and to my satisfaction.I also requested the parking brake to be checked. The problem was determined and parts were ordered, to be replaced when they arrived.

Ed Biever

Jun 25, 2015

L use your service because of price, speed of service, and friendly service, ( Jeff ).

Kelly Bartosz

Jun 13, 2015

We brought in our Ford Escape for regular service, as well as a squeaky wheel, strange noise when turning and little odd things with the electrical system. The staff noticed our warranty expired in 3 days and got us an appointment right away. They set my husband up with a rental quickly and got to work. The car was ready earlier than expected. They replaced the parts that needed to be and had the car finished before the promised time. The staff was friendly and professional. I will definitely go back.

Jeffrey Pickett

Jun 11, 2015

Awesome customer service. This is,the third car i bought here and will definitely b back again.

Kendra Wills

Jun 9, 2015

Nice staff and always very fast. The service advisor/ manger is always very kind and helpful

Victor Guida

Jun 7, 2015

I had a no hassle service. All it took was a phone call for the appointment and my service was complete.

Sean Stone

Jun 6, 2015

The staff at Quick Lane was excellent. I was helped the moment I walked in the door and all my questions were answered. My car was finished in a timely fashion and the service men even made me laugh. The guys were relaxed and seemed to enjoy working with each other.

David Eno

Jun 6, 2015

Like usual, we contacted Jeff Probst before coming out to look at vehicles. Jeff is absolutely the best car salesman we've ever dealt with. So easy to work with and did a great job explaining the different features in the new escapes. We came by to just check out the 2015 escapes and drive one. We totally fell in love with ours and decided to pull the trigger. Jeff has emphasized that he's available any time to answer any questions we have about the car. He's even going to stop by to help us program the garage door opener. Great experience!!

Kerry Gregory

Jun 4, 2015

Everyone one was very helpful. When I got my car back, I was very pleased with how clean they kept it. They did a great job with the transmission work they did. No more problems!!!!!

Gina

Jun 1, 2015

After much review on my husband's part, and looking at local inventory, we decided to come to the dealer to look at a blue 2015 convertible Mustang GT. After a cold test drive, my husband was sold. It was easy (and haggle-free) to use my company's corporate discount and the staff was knowledgeable in the process of using it.

James Hedderman

Jun 1, 2015

Purchased Ford Explorer XLT. My family has purchased several vehicles over the years from Gjovik. This was much improved and went very smoothly. Mike A. was very helpful without using any high pressure tactics common to some dealers. That makes a difference.

Lisa Kurtz

May 31, 2015

Service was great! Jordan helped me get good tires at a good price!

Jeffrey Pickett

May 31, 2015

This is the 3rd car I bought from Gjovik. They are awesome. Always treated with respect. The deals are great. Mr Steve Wood was an awesome sales person. I will definitely buy from them again.Jeff Pickett

Valued Customer Joseph Waldvogel

May 31, 2015

Friendly, professional, thorough, and great value for the money. That is why I come back each time. never disappointed.

Mark Engel

May 24, 2015

I purchased a 2015 F-350. Salesman Iggy was great gave me plenty of time to decide what I wanted and was helpful. Cashier got paper work done quickly and explained things well. Only complaint was it took a long time to get it cleaned up and they didn't do a very good job. Lots of water spots and tape spots.

Gary

May 24, 2015

New Escape was in for first free service. Everything was fine.

Jim Preen

May 24, 2015

I do believe the overall atmosphere has improved vastly since the beginning of 2015.

John Fordon

May 24, 2015

I have several vehicle's. When I run into something that I am not comfortable working on, it will end up at Quick lane or the appropriate dealer. To date, I have always been very happy with your technician's and service writers. Your employees have the ability to be professional yet friendly and make sure that they are doing everything that they can for the customer.

Rick Childress

May 23, 2015

very helpful when asked question and appreciate the good service

Rebecca Adkins

May 23, 2015

2014 xscape I've had it in service 3 times. The service department does a wonderful job. I've never had any issues Tom the manager is a great guy and so are the service advisors. I've gotte a few cars from you guys and plan to keep my business with GJovic Ford. Thank you for your request for a survey!

Frances Giarrante

May 23, 2015

Great. The service was perfect. This survey expects us to add more than is needed.

Larry Brandolino

May 23, 2015

Steve Woods was great really cared about supplying information on the purchased vehicle and friendly. Willing to go the extra mile to satisfy the customer not like other dealerships that seem too herd the customers in like cattle.

Charles Fish

May 20, 2015

Great service, I will continue to use this business. I will also bring the rest of my be chiles here for service

Carol Delaney

May 19, 2015

Very happy with the service I received. The loaner car was clean and ready when I came in. repairs were done and I have had no more problems to date.

Kevin Lasswell

May 19, 2015

I purchased a 2015 f350 superduty diesel platnum from Gjovic ford this is just one of many vehicles we have bought from them there sales and service team are top notch. They go out of there way to make us happy they are a great asset to this community

Lowell Hyett

May 19, 2015

GREAT JOB IN AND OUT SERVICE! GREAT JOB TO THE TEAM AT THE QUICKLANE!!!

Ana O'Rourke

Apr 26, 2015

Service was good and staff was very helpful. courteous and knowledgeable.

Christina Anderson

Mar 26, 2015

Super nice staff, still a car dealership, so there is that, but for a car dealership, they were super nice and we like the used Buick Rendezvous we purchased very much.

Kristin

Mar 24, 2015

I am very happy with the car I bought and the salesman I worked with. I think you should make it standard when you are getting the car ready for delivery to fill the tires too. My tires were very low and it has affected my gas mileage. One of the reasons I bought the car was because it was supposed to get very good gas mileage. So far it has not but I hope filling the tires will help see an improvement. Also the salesman told me the car takes regular unleaded gas but it requires premium gas. I still would have bought it but I specifically asked about that and was misinformed.Overall I think you did a wonderful job and it was worth the drive to purchase the car from you. Thank you

Jerry Clancy

Mar 23, 2015

Salesmen were very courteous and helpful. The service was beyond excellent. I purchased a F-150

Jasen Labolle

Mar 23, 2015

I had my car serviced after an accident. They were able to quickly repair my car while providing a loaner. The work was excellent like it never even had an accident and the car runs like its new again. The staff was also very willing to explain any questions and the cost of repairs was exactly on their estimate. Very positive experience.

Valued Customer Linda Lewis

Mar 22, 2015

Quick Lane guys were fantastic. All questions were answered and explained in detail. This's my second time doing business with them and I felt just as comfortable being around them both times. Yes I would recommend everyone to come to them. GREAT JOB!!!! My truck is a 1991 ford ranger.

Ra Olsen

Mar 19, 2015

Preowned sedan. Very helpful. Preowned Sedan. Staff Very helpful

Richard Ramos

Mar 12, 2015

Your sales person, Terry Nielsen was excellent and make the experience more than enjoyable. Keep up the good work as we'll be seeing Gjovik in the future I'm sure.

Gregory Bingheim

Mar 10, 2015

You were the only dealer in northern Ill with the car I wanted to test drive that would allow me to tow my camper with it. I was only buying the car to tow the camper. When I showed up for the test drive Gjovick's Mike A. was ready for me. I did not have to wait while you washed the test drive car. And when the test drive was over you didn't try to sell me something I did not want. Mike did not pressure us at all and was very helpful making sure we got the options we wanted when we ordered the car. Mike did a great job of keeping us up to date on the build too.

Andrew

Mar 10, 2015

This was a much better experience then other dealers. I

Jill Haacke

Mar 9, 2015

Everything with the car buying experience was great! Rick was easy to work with and shopping online was quick and simple. Thanks again!

Deane Goldstein

Mar 4, 2015

great job, explained service provided and things to consider for the next oil change.

Robert Jones

Mar 4, 2015

I could drive to a Ford dealer that is closer to my home but Gjovik is simply the best in customer service and satisfaction. I wont take my car anywhere else!

Shannon Noto

Mar 3, 2015

The staff was very helpful,and i was able to get my dream vehicle!

Valued Customer Joseph Waldvogel

Mar 3, 2015

Rusty always treats me as a VIP. His extra effort and manner are why I come back and recommend your srevice center.

Robert Modine

Mar 1, 2015

Brought vehicle in for recall notice. Vehicle inspection completed as a part of the service provided. Notified us of a problem that needed attention and we were able to get it resolved before we were caught off guard. Thanks Gjovik's!

Norma Draper

Feb 27, 2015

No complaints and no additional comments. My experiences at Gjovik Ford have always been good ones.

Valued Customer Michelle Castleton

Feb 25, 2015

Jeff and Rusty are both very helpful and work hard to make you feel comfortable with you experience.

Annette Harris

Feb 25, 2015

Recommended by my daughter and her husband we are glad we gave Gjovik Ford a try. Extremely friendly and patient. Not the pushy dealer that you usually deal with, but still very professional and knowledgeable. Financing was a breeze. We will be back.

Barbara Scholer

Feb 24, 2015

The Service Department was friendly an very helpful to the needs of service to be done on my Ford Focas. Service was great Thank You

James Bowen

Feb 24, 2015

I purchased a 2015 Ford Fusion. I am very satisfied with my new car. My salesperson was very knowledgeable, friendly and easy going. Everyone I dealt with was friendly without a lot of pressure put on me. This is my second purchase from this dealership and I will go back in the future.

Darren

Feb 23, 2015

I couldn't of asked for a more courteous and enjoyable experience than what I received at Gjovik Ford. Keep up the good work and exemplary customer service!

Lynn Girls

Feb 23, 2015

Always a joy to purchase a vehicle from Jeff Probst at Gjovik, he is such a great guy.

Steven Safranske

Feb 22, 2015

Sherry and Donnie are ALWAYS willing to take the time and effort to make the experience less painful. Thanks to Brian and his parts staff for humoring me regarding parts priceing.

Gene Townsend

Feb 21, 2015

They did a good job and are concerned with the customers satisfaction.

Pedro Fernandez Riano

Feb 21, 2015

Staff was very helpfull and I was 40 minutes late for my appointment and they accepted me without any problems.Thank you!!!!

Valued Customer Abs Logistics, Inc.

Feb 19, 2015

Do I have say anything except that I bought FORD F 250 Crew Cab and pay CashFull satisfaction Thanks

Bettina Adorjan

Feb 18, 2015

The employees at Gjovick are alway courteous, friendly and helpful with answering all of my questions and concerns. They are consistently professional every time I bring my car in.

Michael Konsoer

Feb 18, 2015

I was in for an oil change on a Saturday. The shop was busy but the wait wasn't too long thanks to the efficiency of your team.

Charles Jordan

Feb 18, 2015

The service was fine I had to come back there's nothing perfect in this world we all make mistakes. I believe everyone needs another chance. There's nobody perfect but God &JESUS CHRIST.

Leesa Banks

Feb 18, 2015

Everyone was super nice. Made me feel welcome and answered all my questions. The best part.... My truck got washed!!!!! They go above and beyond. Thanks to them all!!!

Valued Customer, Jeff

Feb 17, 2015

Staff was great ... as always ... keep up the good work, guys!

Kent Jones

Feb 17, 2015

salesman was respectful and friendly, hate buying cars but experience was ok

Michael Julien

Feb 17, 2015

Our experience was fine but it would have been nice if they would have let us know about the missing car key before we paid for it. They should have also checked out the car better when they received because the CD changer does not work and there might be disc stuck in it.

Adam Figgins

Feb 17, 2015

I loved it steve woods was a really good guy didnt push me to by the car porters were really slow and didn't clean it really wellhad a bunch of Duncan everything over the center console but the sales part was excellent

Jim Preen

Feb 17, 2015

This was a routine oil change done on 2/14/2015, also looking into replacing battery on 2009 F-150

Anthony Harris

Feb 17, 2015

Rusty and the guys are the best. They are always professional yet fun they really care and it shows. Tom Conlin makes you feel like family and it resonates throughout the whole place!!

Valued Customer Karl Lange

Feb 16, 2015

I've been very satisfied with the service at quick lane

James Mcdowell

Feb 14, 2015

Iggy and the rest of the people were really friendly,and knew the answers to my questions about optional accessories.In all,it was a good experiance.I love thenew F-150 XLT Thanks, Jim&Chris McDowell

Scott Lenert

Feb 12, 2015

2014 F150. I think a smaller time window morning/afternoon vs all day could have been made

Randall Hartman

Feb 12, 2015

service personnel (Jordan) was greatmy car runs wells and looks goodloaner car was also fine

Patricia Horsch

Feb 11, 2015

My 2009 Ford Flex is always serviced at Gjovik. The staff do an excellent jobin keeping it in top shape and a safe ride. They are courteous and customerfriendly, a pleasure.

Alfred Vidrio

Feb 11, 2015

The people are very professional but the atmosphere of the dealer seemed not as professional

Brian Ellison

Feb 9, 2015

This is the only place we bring our vehicle for service. Great work and done quickly as well.

Ronald & Connie Hughes

Feb 8, 2015

My visit to have the oil/filter changed and the 1 year inspection done was completed as expected. The people I spoke with were courteous and listed the concerns I had. Those questions were answered and the work was completed in a timely manner. I appreciate that.

Josephine Phillips

Feb 6, 2015

I was very satisfied with the service. The attendant was able to help me with a feature on my 8 month old 2014 Focus that I was having a problem with.

Terry Nielsen

Feb 6, 2015

Took my Ranger in for an oil change, the tech found a broken wire for the rear turn signal and put a connector on it. I could not be happier.

Daniel Kolbe

Feb 6, 2015

All went well for an oil change and battery check. Will bring my Escape in for an oil change next week

Timothy Thome

Feb 4, 2015

It was ok. I was a bit disappointed as no one took time to show me how to use my new remote start. When I paid for it the girl in the cashiers officer just handed me my keys and advised that my Escape was outside. I asked if there was an owners manual or anything to show me how to use the new device and she pointed to the service area and told me go our there someone can help you. Well guess what no one was there. It was close to 6pm and I wanted to get home so I left to the parking lot to look for my car. I have had remote starts from Ford in the past so I figured it wouldn't be hard and it wasn't. I did finally find the manual in the center console but if it hadn't been that I needed a tissue I would never have found it. This is not the normal service we have received from this dealership in the past. It may have been just that everyone was busy or our shoveling show. Not to mention tired from the past few snowy days.

Lindsey Hebert

Feb 3, 2015

Quick oil change and did a great job washing vehicle

Jan Fenbers

Feb 3, 2015

Everything was great plus the price! I can't say the same for your oil change price, though. That is why I do not come back to you for mine.Very helpful and friendly man at desk and on phone.Thanks!

S. Boughton

Feb 3, 2015

I purchased a 2014 Escape. Just came in for the first service appointment and recall. I was welcomed by a friendly staff who were very helpful. They completed the work in a timely manner and even washed my vehicle. Very happy with the experience and a big thank you to my sales associate for picking up the tab.

Valued Customer Tom Blanchard

Feb 2, 2015

Great service with everyone involved. I've always had good service at this location.

Patricia Horsch

Feb 2, 2015

The staff services my 2009 Flex on a regular basis. They are always professional, thorough and very helpful.

Brooke Wantland

Feb 2, 2015

I went in for an oil change and was helped right away with friendly service.

Julie Gartung

Feb 2, 2015

I walked into Quick Lane to get a replacement battery, since mine wasn't holding its charge very long this winter. Rusty checked me in, replaced the battery, and got me back on my way quickly. I always have great service at Quick Lane and will happily return any time I need service.

Shawn Blobaum

Jan 30, 2015

Quick and thorough service plus a car wash! Outstanding!

Jeffrey Dagenais

Jan 30, 2015

Staff was very helpful!! They are always honest with me when it comes to recommending services. I will continue to bring my vehicle to you guys.

Mary Miller

Jan 30, 2015

Jeff Probst is a great salesman , i have and will continue to recommend him . Your service department is not very good , I would not recommend it to anyone

Robert Stacks

Jan 29, 2015

Best prices by far and very nice salesmen! Keegan Gjovick is an amazing salesman! Very nice and knows his cars! Highly recommended!

Charles Warner

Jan 29, 2015

Everyone was polite and helpful. Mike was quick to send numbers over to us. The quote on our trade was done in a reasonable amount of time as also was the financing. Over all my wife and I are very pleased with the experience. In years past, I have always started at Gjoviks never bought, always ended up buying my vehicles at other dealers. In the past three years I have bought three of four cars form Gjoviks, your dealership has really turned things around.Chuck Warner

Kyle

Jan 28, 2015

My wife and I were extremely happy with the service we received from Lanny and the entire team at Gjovik Ford. The entire deal from start to finish was straight forward and exactly what we expected. I was especially appreciative with the upfront and honest service I received from Jonica while chatting with her via the cars.com chat feature. We spoke with a few other dealers all of them trying to bait us with unrealistic rebates in the sale price. Jonica however, was direct, honest and to the point which allowed me to make a decision on the spot.s

Tim Meyer

Jan 28, 2015

i was told how long it would take and it was done before that time

Pat D.

Jan 28, 2015

As always Jeff took great care of us. He let us take the vehicle home to make sure it would fit three car seats. When we came back the next day to do the paperwork we were in & out in about an hour. We were given a fair price for our trade & the purchase from the start. We'll be back when it's time for another vehicle.

Lynda Zuege

Jan 27, 2015

The staff was helpful in syncing our new phones with the Bluetooth!

Valued Customer Brown,Slade

Jan 27, 2015

Service staff at Gjovik is always courteous and completes work quoted in a timely manner.

Patrizio Bellucci

Jan 27, 2015

after contacting a few repair shops not only was our service excellent but the price was around 200.00 less than everyone else So VERY VERY pleased

Laura Dale

Jan 27, 2015

as always quick and easy!everyone is friendly!close to home so very convenient.

Richard Kell

Jan 27, 2015

Every went fine the new brakes work great.Got in early and out early!

George Fox

Jan 26, 2015

Bought a new 2014 Focus the salesman was a great help to me and my wife!!!!!!!!!!!!!!!!

Valued Customer Joseph Waldvogel

Jan 26, 2015

Rusty is why I keep coming back. A complete class act and excellent customer service mind set.

Valued Customer Rachel King

Jan 26, 2015

Everything went great! Car is running a lot better now. Staff is very friendly!!!

Karl Koeppen

Jan 25, 2015

very kind, the poeple are very good. they all need more money

Valued Customer A.v.k. Carbo-bond, Inc.

Jan 23, 2015

I purchased a 2013 F-150 Platinum . I had planned on purchasing a 2014 model however there was a new 2013 still on the lot, it was a better buy. I love it.

Jeff Yudis

Jan 22, 2015

We had Steve as our salesman, he knew everything there was to know about the car we bought there wasn't a question he couldn't answer about anything. When it is time to buy again we will be back for sure

Amanda

Jan 22, 2015

Very polite and professional. My car work was completed very fast and they did excellent work.

Robert Sinor

Jan 21, 2015

Great Service.R.Sinor I Bring Both Of My Cars To Gjovik For Service.

James Grossklaus

Jan 21, 2015

We really love the Ford Fusion and want to buy another this summer. They're dependable and just about the best car ever produced.

Maurice N.

Jan 20, 2015

Service was terrific, my salesman Rick did an outstanding job with follow through and explaining the car. In addition to that the finance manager Tom, made what is typically the most arduous part of the process super easy. Thanks again guys! See you, for the next car.

Timothy Tyler

Jan 19, 2015

While it was Saturday morning and very busy, I felt the time I had to wait (about 45 minutes) was understandable when I witnessed the large volume of work that had to be done on the vehicles ahead of me and the caring and consideration of the customers by the front desk made it very enjoyable!

SALLY Hyett

Jan 15, 2015

GREAT SERVICE EVERY TIME !!!!!!!!!!!!!!!!!!!! ALWAYS IN AND OUT SERVICE THEY KNOW WHAT THEY ARE DOING!

Edward Tomse

Jan 15, 2015

Service was excellent. Staff was very good. Always have the best service when I take my car for service.

Lawrence Jensen

Jan 14, 2015

Service was as expected. Efficient and done to my satisfaction.

Kenneth Geiken

Jan 14, 2015

nothing your doing a great jobI have never had a problemI love the deals I get from youThank youKen Geiken

Andrew Craig

Jan 14, 2015

Great service! Friendly and knowledgable! Very helpful staff, will certainly be returning.

Michael Madsen

Jan 14, 2015

I came in the have new tire installed. The quality of the tires, quality of the work, and friendliness of the staff were all great. My only issue was that the amount of time taken to do the tire install was much longer than I was told it would take. I was told I would take 1 hour to 1 1/2 hours to finish the job and it ended up taking 3 hrs and as a result I was late for work. It was explained to me why it was taking extra time but I don't feel that the explanation was sufficient.

Jody Pleskovich

Jan 13, 2015

Jordan always takes great care of my issues. he is always very professional.

Randy Smith

Jan 13, 2015

I was having a problem with my truck pulled into the dealer and they looked at it right away and fixed the problem. Thanks

Robert Dell

Jan 13, 2015

Service was excellent. Information on invoice totally inadequate. If possible, for a service rep.to go over what was done would be a terrific customer relations plus.

Phillip Bolenbaugh

Jan 9, 2015

The treatment and professional courtesy that I receive from Jeff Probst and all other services has always resulted in a pleasant experience. Thanks so much.

Paula

Jan 9, 2015

I knew what i was looking for, found it at your dealership, this is the 3rd car we've bought there and have never been let down. This last transaction was perfect, Iggy is the BEST!

Chester Bauer

Jan 9, 2015

We purchased an F-150 Limited. Service was great and our salesman Rick Segvich stayed an hour later than closing to help us get familiar with the vehicle. He did a great job helping us with our purchase. We were impressed with the time it took to complete the financing. Eric Rogers helped us with the financing. All in all it was a great experience and we were very pleased with Gjovik Ford. I'll be looking for a new car in the spring or summer and we will definitely look into buying again at Gjovik Ford.

Robert Modine

Jan 8, 2015

The staff was helpful and kept me informed of progress

Bettina Adorjan

Jan 8, 2015

Your store was super busy with lots of customers. Your staff notified me of the wait time and I was cool with it. They were even done way faster then they had predicted.

Cheryl Barry

Jan 7, 2015

We purchased ford explorer Our salesman was 5 star. Rick makes if hard for us every to go someplace else. We would follow him to any dealership. Always feel like we are treated very fairly

Michael Franklin

Jan 7, 2015

Rusty and the other gentleman at the counter were great, I apologize that I forget his name. I believe that he lives in Leland.They are the reason I returned after my grandson job was terminated. Rusty makes sure that I am in and out within reasonable time and the work is always done to my expectations.I had my oil changed and wipers replaced. Then Rusty pointed out that my tires were in need of replacement. So I purchased 4 tires, they were not in stock but they brought them in and I had them put on in the PM.Happy New YearMichael Franklin

Ronald Nichols

Jan 7, 2015

well I was told my truck would be ready on fri. even tho it was not nobody bothered to call me. I then called Mon. they told me they were waiting on one part. Got a call later saying part was in and truck was done ..

Clinton Vaughan

Jan 6, 2015

I recently purchased a Silver F-150. The sales staff was very professional and courteous throughout the process. We came in later in the day and they had to stay after hours to complete the sale and they remained professional and courteous and we were never rushed. Out of all the dealerships we visited that day, yours was most helpful and seemed like the most down to earth. The staff at the other dealerships came across as just another person trying to sell you something instead of helping you get what you need. Its your staff's professionalism that will bring us back to purchase vehicles in the future. Thanks Again.

Deane Goldstein

Jan 6, 2015

The service was great, just as it is when ever I bring my car into Gjovik for service.

Brett Ketza

Jan 6, 2015

I purchased a 2014 Ford Escape. The staff was very helpful and purchasing the vehicle was a very easy process.

Karl Hoinkes

Jan 6, 2015

All was good thanks very friendly and very clean shop and things were explained well

Robert Leonard

Jan 6, 2015

2013 Ford Escape service excellent staff was also excellent

Lewis Downs

Jan 5, 2015

I came in to buy a Ford Fusion and was treated promptly and with much help. I love my car and left feeling completely satisfied and not taken advantage of!

Robert Mitilieri

Jan 5, 2015

I came to Gjovik Ford with a list of features that I wanted in a new car (actually, what my wife wanted). Lanny went through a list of all the Ford Escapes on the lot to determine which had the features I wanted. We narrowed down to two, then one - a 2014 Escape Titanium. He simply told me what features each car had and explained what they were when I wasn't sure. At no time did I ever feel rushed or pressured.I've never been to Gjovik Ford before this visit and I have to say that it was a very good experience. Everyone I saw at the dealership, not just the sales floor, went out of their way to say hello and make sure that I was being taken care of.

James Teckenbrock

Jan 5, 2015

always get great service at Gjovik's and have for many, many years.

Christopher Jones

Jan 3, 2015

Sherry and Vito from the service department were especially helpful with our problem. And as always, Rick Segvich from sales went above and beyond to accommodate us with all our needs. Thank you!

Andrew Buckley

Jan 3, 2015

Our second purchase within one year was enjoyable and painless as car buying goes! Enjoy seeing the reps as always and the financing was easy and handled very well. Service is always prompt and convenient!I wish all dealerships were like yours.Andrew Buckley

Robin Kleckner

Jan 2, 2015

Very helpful, does a great job with our entire fleet.

Timothy Griswold

Jan 1, 2015

Service was very good. Staff was very helpful. I did not have to wait very long.

Art P

Dec 31, 2014

I have continued to get excellent service from the sales and service staff for my 2014 F150.

Lisa Kurtz

Dec 31, 2014

Service was great. Staff was very helpful. Had a great experience and prices were good.

Bruce Heck

Dec 30, 2014

My 2012 F 150 4x4 Super crew was in for replacement of rear slider window (with defroster grid) that was inop. Repair work was covered under my warranty plan. I was very pleased with work performed and service department staff. Staff was professional,courteous. I was offered a loaner vehicle while my truck was in for service. Loaner vehicle was very clean inside and out. I will continue to have Gjovik Ford service my truck as I have had all my oil chances and preventative service performed by this dealership.

Valued Customer Fabtek Aero Ltd

Dec 30, 2014

Purchased a new Ford F-150 STX. All went very smoothly and professionally.

Ray Wainscott

Dec 30, 2014

fast service, great people to deal with, clean waiting area, price reasonable, thanks

James Ashby

Dec 30, 2014

The service was excellent and the work was done in much less time than estimated.

Kevin Pritchard

Dec 29, 2014

I had an oil change on my ford focus. The people were professional and friendly.

James Ashby

Dec 29, 2014

Service was as quick and as thorough as always! I will definateley be back.

Darrel Osman

Dec 28, 2014

I needed a tire Now and Quick Lane came through no problem

Edward Deslauriers

Dec 27, 2014

Service was excellent as always. They told me that it would be at least an hour before they could get to my car, however they had completed my oil change and tire rotation before the time they had told me.

Lane Kapela

Dec 26, 2014

Very good. Quick service, took less time than first stated.even washed the truck!

Douglas Coyne

Dec 25, 2014

Mike Allison was great to work with. Agree to pricing method, then went out and found our Explorer that best matched our options.

James Marsh

Dec 25, 2014

As always,prompt and knowledgable service,friendly and informative.

Thomas Kabat

Dec 25, 2014

Purchased 2008 Toyota tundra white double cab 4.0 v6 in September 2014. The warranty service and replacement of faulty torque converter was excellent and prompt. Service staff was excellent, courteous and helpful. the transmission technician was excellent and he had the depth of knowledge and understanding of the issues the truck was having which was outstanding. I was left relaxed and confident that the Gjovik staff would take care of me. I rate the dealership a 10 in comparison to the Toyota dealership I dealt with for a couple of weeks prior to returning the vehicle back to Gjovik Apache Ford. The Toyota dealership gave be misleading stories and information as to the issue with the truck and would rate there service department a 4 on the same rating scale. Toyota suggested I go back to the place of purchase. I'm glad I did. My wife, daughters and I have been customers of Gjovik Chevy and Ford for 19 years. Thank you for your service. Tom and Karin

Julie Gartung

Dec 24, 2014

The guys at Quick Lane are always super-friendly and as fast as they can be considering the volume of customers they have when you're there. I wish I had gotten the free car wash the coupon said I'd get, but they were insanely on busy so I let it slide.

Valued Customer Tom Blanchard

Dec 20, 2014

I was very happy with the staff and their professionalism. I've always had good service at this location.

Robert Hoyle

Dec 19, 2014

I walked into the office and told them what I needed. They asked for my keys. They replaced the steering shaft in less than 1/2 hour from the time I walked into the office. They always are ready to take care of all my needs.

Brian Voelkel

Dec 19, 2014

Fast and convenient service. I like the prices offered on oil changes, and you can't beat the tire pricing.

Valued Customer Brent Manning

Dec 18, 2014

I have owned a number of Suburbans that I have had serviced on the Chevy side of the dealership, always very pleased with their service. This is our first venture into tthe diesel world. So far the service has been great, I am counting on the Ford side to educate me on proper care and treatment of my truck.

Richard Gray

Dec 18, 2014

Fast friendly service, received a ride home and back to service center, great experience all around.

Scott

Dec 18, 2014

The service team was very helpful. Kept me informed and rushed parts in to get my truck fixed the next day.

Jesse Mayer

Dec 17, 2014

Mike Allison was exceptional, his knowledge led me in the right direction with my new purchase.I would have changed nothing. I will certainly be back for service when I need it and when it's time to purchase again.Thank you

Jeffrey Hinds

Dec 17, 2014

2014 Ford Escape - Great experience working with Terry Nielsen.

Timothy Thome

Dec 16, 2014

We have purchased more than one vehicle from this dealership and refer people all the time. Jeff Probst is the BEST salesperson there is. He has worked with us on more than one occasion in purchasing vehicles. This experience was again a pleasure. We had many questions about the Ford Escape and he was able to answer and even give us information that we didn't think of. He was able to work us right into the payment area we wanted without any trouble. We also sent a message via internet and the salesperson was very quick in getting back to us. While we would have liked to work with him we felt that with our past experience with Jeff that we wanted to continue our relationship with him.Thanks for a great dealership and employees.

Richard R

Dec 16, 2014

Let me start off with saying we live 42 miles from Gjovik This is our families (Mom,Dad,Brothers,sisters,friends ext.) 20-30th vehicle from Gjovik in the past 20+ yearsWe personally go through Jeff Probst for our sales but every one at Gjovik treats you like family ..My Wife and myself have purchased used vehicles from Gjovic in the past but we finally purchased our first New vehicle a 2014 Ford F-150 XLT Crew cab pickup TONS of room for our 3 boys and dog WE LOVE IT !!!!!!!!Thanks for always taking care of us Guys... We won't buy from anyone else Rich R

Valued Customer Joseph Waldvogel

Dec 15, 2014

The quicklane manager is the best always and the rest of the staff follow his lead making everything a great experience. That is why I keep coming back to Gjovik quicklane. Accolade to Rusty and his team

Jason Madding

Dec 13, 2014

Not to happy to see my vechile being sold for close to 4000 more then what you offered. Then telling me that you couldn't even come off the price of the vechile that I bought from you.Not the happiest customer you will have.

Valued Customer Tom Blanchard

Dec 13, 2014

I love coming to Quick Lane and Gjovik Ford for car maintenance. The staff is so professional and quick with the repairs. Great people!!!Linda Blanchard

Bryan Peterson

Dec 12, 2014

I delt with Steve woods, he was a great guy very honest and faithful, overal the car buying process was very quick and to the point. Everyone was friendly and glad to help, I would recommend Steve woods to everyone.

Annette Harris

Dec 12, 2014

Bought 2014 Ford Focus, Mr. Terry Nielson was extremely helpful and patient with us. I would most certainly recommend him and the dealership to my friends and family.

Amanda Penrod

Dec 11, 2014

I took my Ford Escape here for an oil change and the staff was very helpful and efficient.

Michael Dickerson

Dec 11, 2014

2014 Fusion.. service was very good.. staff very helpful.. Thanks

Richard Undesser

Dec 11, 2014

My truck was in good hands when I left it at Gjovics

Scott Sheffer

Dec 10, 2014

I have an old Lincoln Town Car that's had it's share of issues with age and have been taking it to Gjovik's for 9 years for periodic repairs and routine stuff like oil changes and tire rotations. They have been top notch every time, especially Don, who specializes in Lincolns. They're very professional and down to earth. The parts guys are excellent too when helping me order replacements.

Keith Kramer

Dec 5, 2014

took an hour 30 minutes for an oil change, glad I had the time.

Carl Zoellner

Dec 4, 2014

Work was done quickly and correctly. Carl Zoellner

Janet

Dec 3, 2014

Purchased a used Ford Edge. Our second purchase from Gjovik. Very friendly staff, good selection of stock, and good value.

Jillian Falaris

Dec 3, 2014

We purchased a 2015 Ford Fusion. Iggy was our salesman. He was knowledgeable and helpful. He did not make me feel rushed or pressured. He told us all of our options and helped to choose the best option for us. I would highly recommend Gjovick's to anyone looking to buy a vehicle. We are repeat customers and will continue to be.

Mitchell Wagner

Dec 1, 2014

I purchased a 2014 f150. Terry my sales associate was very helpful and knowledgeable about the vehicle. The only problem I have are the chips in the paint. This is being taken care of now. if the truck looks good after the repair I will be very happy with everything. Overall it has been a good experience.

Michael Choffin

Dec 1, 2014

It was a good experience. Very professional, no shady practices

Peter Barenie

Dec 1, 2014

2014 Escape. Staff was friendly and very knowledgable, especially my salesman Iggy Campos.

Rick Childress

Nov 28, 2014

2008 ford Taurus service-very very good staff -again very very helpful thank you

Terri Clark

Nov 27, 2014

We came from Waukee Iowa and told Jeff we would be there around 1. He called us as we just got into town but we didn't answer cause we didn't recognize the number. So he started helping another customer. When we arrived he set us up with Lou since he was busy, to make sure we were taking care of. Both Lou and Jeff gave great customer service. I buy new cars all the time and this was my best experience. I drove off feeling refreshed and not like I had been being pressured into buying.

Gary Hinds

Nov 27, 2014

Quick and easy, great service, fast, I was well informed on the condition of my truck

Valued Customer Kimberly Verner

Nov 26, 2014

The service was very timely. Everyone was very professional and friendly. Thank you so much and I will be returning if I need anything done!

Ernest Tonelli

Nov 25, 2014

Our car was serviced as requested. The car was ready when promised. I have confidence in Gjovik Ford service to do what is necessary to keep my Mercury running properly and safely. I drive from Shorewood, Illinois to have my car serviced at Gjovik because they take such good care of my service needs.

Bettina Adorjan

Nov 25, 2014

As usual all is well. I am always told how long my service might take and they are usually done before. Your staff is on top of all of their clients. I was waiting in the waiting room with several people and everyone was taken care of in a short amount of time. Staff is very friendly and professional.

Kerry Miller

Nov 24, 2014

Just had tires put on would have gave excellent on everything but took all day to get installed had a 9 am appointment was not ready till after 5 pm not a very big deal to me as I was working close would have been different if I would have been waiting in town for it other than that everything great

Eileen Wilson

Nov 24, 2014

I brought in my Ford Taurus for a tire rotation. Staff was very helpful. Told me the wait time and was right on.

Christopher Freeman

Nov 21, 2014

I dropped the vehicle off for an oil change, low tire pressure and sunroof recall. The dealer said it would take about 30 to 45 minutes. I asked if I borrow a loaner to run and get my haircut. They let take one of the loaners, and by the time I got back the Escape was done. By the way, the Transit was the loaner, and it was a great little vehicle.

Gregory Hillberg

Nov 21, 2014

VITO WAS EXCELLENT AND VERY HELPFUL. I RECEIVED A CAR TO USE WHILE MINE WAS IN THE SHOP. IT TURNED OUT THAT MY CAR WAS AN EASY FIX AND I WAS IN AND OUT IN A MATTER OF HOURS. THE HEAT IS WORKING JUST FINE.

Linda Arnhold

Nov 20, 2014

I'm always satisfied with the service. They are friendly and fast. Plus they let you know if something needs attention. I love my 2011 Escape!

Dennis Oconnell

Nov 20, 2014

Very Good Service. I will leave for Florida soon-will see you in May for Service.

Colleen Bott

Nov 19, 2014

Staff was very friendly and helpful. Great service! Thanks!

Laura Dale

Nov 18, 2014

The staff is always friendly and took the time to explain my tire pressure to me.

Travis Martinez

Nov 18, 2014

Purchased a Ford Explorer Sport Trac two weeks ago and the experience was great. Only thing is that I'm still waiting for my second key fab that I was told I was getting. Our salesman took plenty of time with us and made us fell very comfortable in our purchase. Great man and great experience!

Roland Keefer

Nov 18, 2014

Good service. Prices were in line with what I would spend if I were to do the work myself.

Vicki Kreft

Nov 17, 2014

Courteous, Professional, Pleasant to deal with 12234567890, 1234567890,

Pedro Fernandez Riano

Nov 15, 2014

Very pleasant and easy buying experience. Thank You!!!!

Daniel Northrup

Nov 14, 2014

I purchased a 2015 Ford Escape. The service provided by the Gjovik staff was excellent. I was especially impressed with Steve's attention to detail, product knowledge, and customer service. I will gladly recommend your business and team to my friends and family. Sincerely, Dan Northrup

Michael Abshire

Nov 14, 2014

Good salesman, would have been nice if there was some gas in vehicle. Better than average experience.

Yvette Tomaszkowicz

Nov 14, 2014

I've purchased two 2014 Ford cars from Gjovik Ford. One of My cars wasn't delivered to my expectations. There was an +/- $1500 mistake in my opinion done by they're New car sales manager. However...My car got fixed and I couldn't be happier. As far as buying a car from them, I'd say they are more honest then most dealers are, but don't let your guard down. And in my opinion if you have any issues what so ever ask for Thomas J ConlinGeneral Manager/Fixed Operations DirectorHe went the extra mile for me and I'm thankful for that :-)

Slade Brown

Nov 14, 2014

Have been a Gjovick customer for over 20 years. Everyone at the dealership from sales to service has always been more than accommodating to make us feel welcome and take care of our needs. Best dealership there is!!

Charles Jordan

Nov 12, 2014

I am a 9 year costumer I have always been treated good by everyone they call me Mr Jordan that cool.

Frosch,Jeff

Nov 12, 2014

Team at Gjovik Quick Lane is always friendly and efficient (even when they're shorthanded). Quick service and usually a good deal after any discounts/rebates applied ... P.S. Good catch on the filthy air filter. See you in another 4K miles.

Terry Nielsen

Nov 11, 2014

Friendly, fast, and affordable. Trained certified mechanics who know what they are doing unlike private lube services.

Margaret Weiland

Nov 11, 2014

We purchased a 2013 F-150 Limited from Jeff Probst. He was an sbsolute joy, very funny and helpful. My fiancee and I are both sending our Father's to Gjovik to look for new trucks. Jeff was great!

Matthew Benson

Nov 10, 2014

Dealership was very professional and went over items in need of repair with ease of understanding.

Terry Nielsen

Nov 7, 2014

Great affordable service! When I need work this is where I take it.

Walter Broderdorf

Nov 7, 2014

I was treated with kindness and respect.Service was done in a reasonable length of time.

Robert Hopper

Nov 7, 2014

We bought a 2008 Ford Explorer. The service was great. The staff were very helpful since it took some time for us to get approved for financing.

Matthew Hannon

Nov 7, 2014

My friend found a car on the lot at Gjovic through Cars.com. I wasn't having a good experience at some other Ford dealerships closer to home, so my friend and I decided to take the long haul down to Sandwich, IL. I'm glad we did. The "slower pace of life" was very refreshing and comforting, quite frankly. My salesman Terry was wonderfulstraight and honest. Lou in finance was wonderful as well. I've only owned 2 cars before this one, and I have to say that this was the best car buying experience I've had. And the shortest.The car buying experience in America has a bad rap, which is justified in many cases. Many dealerships of all car brands are sleazy and shady and the person who is unprepared will be like a succulent lamb walking into a wolves den. NOT SO AT GJOVIC! Thank you all for making a me great deal and making my experience so much less stressful as the other places that I checked out. Highest marks I can give!If you don't mind taking a far drive to get away from the city, I recommend Gjovic Ford in Sandwich, IL

Marian Dickson

Nov 7, 2014

had a problem with left directional and went out of their way to take a test drive with me and it looks fine will see

Richard Gray

Nov 6, 2014

I received prompt professional service and really appreciate it.

Steven May

Nov 6, 2014

Excellent service and communications with customers.

Daniel Baechle

Nov 6, 2014

Fast, courteous and friendly service. Discarded parts were first shown to customer. Repairs were within estimated costs. Very satisfied.

Michael Tracy

Nov 5, 2014

2014 FORD ESCAPEI do not like to deal with pushy car salesman (ie What do we have to do to get you to drive out in this car today).That is why I like to deal with Jeff. I am not sure the Escape is any better than the others I looked at, I just feel comfortable dealing with Jeff. I like your service department, my buddy Bill Jeffers works there also. I like dealing with your business guy as he is very helpful. A couple days after I bought the car I had to bring it in for service as I nailed a curb. I was very satisfied with the service. Any other questions let me know.

James Still

Nov 5, 2014

Awesome. Met me at the door. Positive and friendly when discussing the vehicle's issues. Gave a car wash at the end.

Richard Undesser

Nov 5, 2014

Everything was very good and fast, I had no complantes

Jim Rickert

Nov 4, 2014

I appreciate the work on my Mustang. My tire was inspected and fixed. This is important, because I travel 50 miles each way right now to my job. Thanks again for your courtesy and thorough effort with my car.Jim

James Marsh

Nov 4, 2014

Always great service! Oil changes,tires and general service checks.also a great group of guys.

Leonardo Velazquez

Nov 4, 2014

Great service, quick work and washed the car for free!

Matthew Kling

Nov 3, 2014

Steve, Did a great job being upfront about the vehicles and purchase price. The experience was hassle free. I will be a repeat customer and recommend others to shop at Gjovik. It's was a longer drive from the Chicago Western Suburbs but worth it.

Jodie Pedigo

Nov 2, 2014

Everyone was helpful. All my questions were answered.

Thomas Hebert

Oct 30, 2014

Service completed on time. Liked that you put plastic covering on the seat and a mat on the floor- Thanks.

Charles Holloway

Oct 30, 2014

did not hear back from Cherie in regards to the 10.00 off the works performed on 10/29/14. you and I spoke earlier and you said you did not have any rebate forms, and I was the only one to take advantage of this offer. vito said do it on line. as I told Cherie, it can't be done on line, and the dealer is to submit(see copy of $10.00 off the works (which expires 10/31/14). that I sent gjovik ford under your name. just saying would have ben nice to have called when I was told she would get back to me. other than this all service for thepast 8 years has been at gjovik and all calls including my 2 and my sons were bought there. just kind of surprised this time as it was a reward for answering about my works job on my wifes car, thanking you in advance for your consideration in this matter, respectfullu chuck holloway

DB

Oct 29, 2014

I worked with Steve Woods, and he was absolutely terrific. Very professional and also delivered exactly what he said he would. He even stayed late after closing hours so that we could pick up the vehicle. His pricing was competitive and he was terrific with communication and follow up. I would highly recommend Steve Woods and Gjovik Ford.

Paul Burlington

Oct 28, 2014

The service was quick, efficient and never felt like I was being sold... They recommended a compartment filter change. Showed me the dirty filter. Wipers were on sale so we added this in too. No worries!

Valued Customer Connie Matias

Oct 28, 2014

I had 4 new tires installed. My tires were at the facility when I was promised they would be there and they were installed immediately. Rusty very helpful in picking out the correct tires Ineeded for my Equinox

Pat G

Oct 27, 2014

I have been coming to your dealership for years and have had Wonderful Services and polite and courteous staff help and explain the services to me.I will continue my service and dedication to your dealership in the future.Awesome people and Awesome Services. Pat Gaura

Diane Beukelman

Oct 27, 2014

I purchased a 2014 Ford Escape. The salesman Lanny was great to work with. Very attentive to what I wanted. He made the whole transaction easy. I also met with the finance gentle for financing through Ford. He presented all the financing and warranty information in a easy to understand way.

Christopher Amir

Oct 27, 2014

I HAVE PURCHASED SEVERAL VEHICLES AND I ALWAYS FEEL COMFORTABLE DEALING WITH GJOVIK FORD/GMC

Coleen Kealey

Oct 27, 2014

You have wonderful staff there - I found the car on the internet and emailed and called - spoke to Jonica who was very nice and helpful. I came out to view the car - worked with Lanny - he is kind, informative and was a joy to deal with. I'm very happy with the car!Coleen Kealey

Karl Koeppen

Oct 26, 2014

dear sir, I thought you guys did a fine job. thank good you havea guy like Vito working for you

Jeff Yudis

Oct 26, 2014

We were already sold on a Ford Explorer when we walked in the door, but we weren't sold on which dealership we would buy from until we met Steve Woods. We liked him instantly and he helped guide us in the right direction as far as the options we wanted. No one ever wants to see the finance guy right? Well, we liked Lou too and he went over and above to get us the right deal. You have a good team there and we will be back when its time for another new Ford!

Robert Diveley

Oct 25, 2014

We bought a 2013 Ford Edge, Steve Woods was outstanding

Larry Brandolino

Oct 25, 2014

Carol and I arrived at the dealership with a host of salesman approaching us ready to direct us to Mr. Steve Woods. I printed the car description off of the internet thinking as in past experience I would arrive at the dealership were their attitude would be a take it or leave it situation. I was really impressed by the relax atmosphere in the show room not the take this deal and I'll stick it down your throats perception. Mr. Woods was personable patient and friendly genuine a characteristic that is lost now a days. Mr. Woods presented a deal to fit Carol and I were we knew the car was perfect for us to buy. Once the deal was finalized Lou from financial was again friendly showing Carol and I pictures of his family and ironing out the details of the deal. Gjovik Ford really impressed me were I will refer my friends when they need to buy a car. I this world had more Mr. Steve Woods in it everyone would have a pleasurable experience like Carol and I did buying a car at Gjovik Ford.Mr. Woods makes the Ford Corporation the leader in the pack.Sincerely,Carol Webber and Larry Brandolino

Thomas Richards

Oct 25, 2014

Jeff Probst is a master at matching my needs and budget with the right vehicle for me. I'm always amazed at what I can get into with what I can afford. The finance officer is also a master at hooking me up with the right warranty and coverage while maintaining an affordable product. I'd strongly recommend you to anyone looking for a vehicle.

Leslie Redden

Oct 24, 2014

I sent my wife to have the oil changed. The car came back washed clean and the engine was full of oil.

Tom Manning

Oct 24, 2014

I have been using your service dept for the last couple of years. I have not purchased a vehiclefrom your dealership as yet. I have been dealing with Sutton ford for the last 13 plus years.I normaly by a new vehicle every two years or so. My next truck will be from your dealership I hope. All your service personell are great to know and deal with. They all treat me with a kindness like iv'e known them forever.

Mary Shugrue

Oct 23, 2014

The people I dealt with were very friendly and professional. I was a very pleasant experience.

Misael Mendez

Oct 22, 2014

Good service take my f-150 for oil changes few repairs

Karen Hatton

Oct 22, 2014

We purchased a 2014 F150 supercab and all the staff we encountered were friendly and polite. Iggy, our salesman was excellent, every small detail we found that needed to be fixed he had corrected right away. He was extremely helpful and a pleasure to have as our saleman. We have purchased from the Gjoviks group in the past and will continue to do so in the future. If Iggy is still there when we do purchase again, we would like him as a salesman again. With highest regards,Ron and Karen Hatton

Peter Dhuse

Oct 22, 2014

I had no issues with the oil change and check of my vehicle. However 10 days after my vehicle was serviced I had to replace my battery, when it was tested it wasn't even holding half of what it should, however during my service appointment I was told it was in the green and there were no issues.

Bruce Husen

Oct 21, 2014

2023 ford edge. Staff was very concered and helpfull in getting me on my way

Ann Jennings

Oct 21, 2014

We trade in two vehicles. and bought a new f 150 .I have a good time

Gary Hinds

Oct 21, 2014

My First Time Getting My Truck Serciced With A Oil Change At Your Business.I Have A Ford 2014 F 150 Eco Boost. I Was Treated Very Well And I've Decided To Continue Using You Service. Thank you.

Art P

Oct 20, 2014

I got a new 2014 F150. Terry was very helpful to the point when I was making my final decision on the exact accessories, he found vehicles with the various set ups so I could clearly see the differences and make my decision. Great service from him and all the rest of the staff involved.

Michael Dickerson

Oct 17, 2014

Rick Segvich did a great job helping me get my Fusion. Kudos all around!

Kayla

Oct 16, 2014

I felt as if I was in and out in no time. Steve was the gentleman I worked with. He was upfront and honest with me about every detail of the car. I could not be happier with the service I received.

James Ashby

Oct 16, 2014

The work was done on my vehicle in a timely and professional manner. I was informed throughout the day of all progress that was being done along with suggetions and recommendations of future needed repairs.I have always been satified with any work perfomed and will always bring my vehicles here for any needed work and preventitive maintenance, including tirers.

Jill South

Oct 16, 2014

Your staff is always very helpful. They get done what needs to be done, they are always keeping me up to date on their progress. Very friendly staff. Would AND do recommend you to people

Maureen Linville

Oct 16, 2014

my salesman, Steve Woods, is exceptional! Very friendly, no pressure and very helpful. I purchased a certified Ford Focus and I am very happy with it.

Donna Calvert

Oct 16, 2014

The service and work was done in a timely manner. I find it rather troublesome that I have to submit at least 50 characters.

Valued Customer Joseph Waldvogel

Oct 15, 2014

Rusty and staff at Quicklane provided me with the very best service, customer recognition, and always, friendly, helpful, and going the extra mile for me and my F150. I plan to trade and buy another F150 from Gjovik in May of 2015. Rusty and staff male sure I am happy and keep coming back. A totally great experience. My Thanks to all.

Meredith Gerardot

Oct 15, 2014

I purchased a 2013 Jeep Wrangler. My experience both with sales and repairs was great. This is my fourth car purchased and I will absolutely purchase more!

Ronald Wofford

Oct 15, 2014

Thank you , thank you. The parts man kept being patient with comp, while making me an ent, key for my truck yest.

Karl Koeppen

Oct 15, 2014

customer service is great. very informed and curtious

Shawn Golden

Oct 15, 2014

I had my oil changed on my 2014 F350. I am pleased with the service and the staff.

James Teckenbrock

Oct 14, 2014

always get great service and assistance from Gjovik Ford from service to sales

Deborah Matthews

Oct 14, 2014

Steve was extremely polite and helpful. The only complaint I have is that the oil needed to be changed, but the sticker said that an oil change wasn't needed for another 3,000 miles. The other fluids were also low. Was I wrong to assume that the vehicle was road ready?? I do not blame Steve, but rather the Service Dept.I had also been in a week earlier and had set my eye on the Canyon, but the salesman I dealt with never followed up.

R Dempsay

Oct 14, 2014

Time u had vehicle was too much but I realize that could not be helped.I hope the Machanic is doing better.No problem on this end. F150 is runningfine.

Bettina Adorjan

Oct 13, 2014

I was in a hurry on a Saturday picking kids up and dropping kids off all day long. Your staff was able to service my car in a short amount of time. I was able to run out of your Quick Lane place and continue my day of driving people around. Very happy and very grateful that all was done in such a short time period.

John Kellen

Oct 11, 2014

Great visit. Staff was excellent that day. They payed attention to detail and provided high quality service.

Greg Roate

Oct 10, 2014

Rusty And Jeff were fantastic. I am very pleased with their customer skills. It is a pleasure to have conversation with them about vehicle needs and just friendly interaction making the customer feel important . they are refreshing change to my previous interactions with service mgr. Vito from my 2 previous visits at the main Ford service stop. Rusty And Jeff have helped my confidence in Ford products and the people behind the counter.I still have many bad tastes over the poor work and follow-up months back when my Lincoln was worked on and the job not being checked over properly. At least this time the proper grade of oil was put in my engine!.Yes I am more than appreciative f or the concerned Ford representatives at the Quick Lube facilityat Gjovik Ford. Rusty & Jeff are good people , good representatives for Ford and the Quality it stands for in ALL areas. Customers are properly treated by them.

Clarence Schleicher

Oct 10, 2014

The staff was helpful and the service was fast and they were able to accomodate me with the service the same day.

Matthew Nordstrom

Oct 10, 2014

The second time I purchased from you. I like the availability of inventory to choose from, and the service you give as required. I very much liked Lanny's sales method, and he made it work(helped that I was pre-approved before I walked in, by my preapp.). Thanks!

Deane Goldstein

Oct 9, 2014

Great service, friendly, helpful. I always come to Gjovik for service on mine and my wife's cars. We trust them.

Donald Gatske

Oct 9, 2014

Fast, friendly service. Free coffee would be great

Valued Customer Samantha Tomac

Oct 9, 2014

The staff is very nice. They get you in and out in a reasonable amount of time and they make sure that you are satisfied.

Shane Randa

Oct 9, 2014

The staff was incredibly helpful! They explained everything thoroughly, and called me to update me on progress. The transmission issue is definitely improved! It is, however, still not perfect, and my trans is still having some minor chattering issues, but until I get some more mileage down, I cannot say for certain as to the effectiveness of the work.

Robert Montgomery

Oct 8, 2014

Tom Conlin and his Team were fantastic! They went above and beyond to make this car purchase a great experience.

Patricia Horsch

Oct 8, 2014

The customer service is personal and courteous. They are thorough and keep you informed of all aspects of repairs .

Edward Deslauriers

Oct 8, 2014

Staff was excellent as usual. They took the time to show me the wear on my tires and explain the sale that is going on in October.

Michael Franklin

Oct 5, 2014

They were all very professional and courteous. They let me know that I would need new tires soon. I told them to let me know when they go on sale.

Robert Montgomery

Oct 3, 2014

Tom Conlin and his Team are terrific. I will only by my cars from Gjovik Ford in Sandwich, IL.

Scott Sutherland

Oct 3, 2014

Great service and friendly people. I would recommend this dealer to anyone looking for a vehicle

Dennis May

Oct 3, 2014

fast and friendly service..explained well the service was told what was done and service needed next visit.

Valued Customer Susan Pippenger

Oct 3, 2014

First of all, my name was misspelled the first time I was there the beginning of July when I had my last oil change. Jeff found my information and made the necessary change to correct it in your system. Then there were electrical problems at the shop while I was there. The staff handled the problem professionally and expeditiously to get my tires rotated and oil changed in about an hour. I was not on a time crunch so the problem was not an inconvenience for me. The only thing is that the computer did not recognize the coupon I brought in for the wiper blade replacement and charged me full price on them. I caught the problem before I got my car back so the man at the counter, Jeff, offered to reopen the ticket to correct it and refund my card the difference or give me $10 off my next oil change. I opted for the discount on my next visit and was glad to have the problem resolved without further delays. Thank you all so much. I'll see you again.

Laura Millard

Oct 2, 2014

It seemed to take a long time, but they did a good job. Front desk person was very nice. The waiting area was good. I'm glad there was a TV to watch while waiting. I will come back again. I had coupons from the mail and newspaper and was able to use both.

Valued Customer Rhine Paraco Gas Of Illinois, Llc

Oct 2, 2014

Sales person was very nice and helpful. Finishing the paperwork could have went a little better but there were different forms that had to be filled out. As well as it was very busy. You have earned a customer!

Valued Customer Rita Dodge

Oct 2, 2014

Absolutely ecstatic that you were able to remove the oxidation/ glazing from my headlights. I always take my car to Quick Lane for maintenance and will continue to do so.

Timothy Nunes

Oct 2, 2014

Jonica was very helpful about providing the information I requested in a timely fashion, and Rick was a pleasure to deal with when my wife and I closed the deal.

Michael Berry

Oct 2, 2014

We bought a 2015 f-350 crew cab. The experience was great. Laney was an excellent help in making the decision to purchase a new vehicle. It felt like we were talking to a friend, rather than a salesman. I look forward to working with him in the future!

Ronald Hinton

Oct 1, 2014

As always gjovik is on the mark. This is the third ford product which I have purchased from them. Two of which are explorer Ltd models. The service department is always excellent with there service as well.

Kerry Miller

Oct 1, 2014

This was one of the best experience I have ever had at a dealership.I drive a pickup and was given a mid size SUV which was way better than the foreign car or go cart size car other dealerships give.Service was great and fast could not be more satisfied. Thank you

Edward Tomse

Sep 30, 2014

Everything went as planned from when we purchased the vehicle and all of the service that has been done.

Edward Smith

Sep 30, 2014

I own a 2014 Ford Focus and took it in for transmission problems. The staff was extremely polite and helpful. The service and dedication shown to fix the problem was superb. We truly enjoy our new car and its performance.

Robert Taylor

Sep 30, 2014

we bought a ford focus , the service was good,yes the staff was helpful.

Dennis Owen

Sep 30, 2014

I have bought 6 cars from Gjovik. I like the Ford product and can usually get a fair price for cars there.

Emily Fasbender-still

Sep 30, 2014

The first phone call I received it seemed as if the tech working on the vehicle was just trying to blow off the concerns with the vehicle. There were obvious problems with the vehicle that a good visualInspection would have found. I was not happy with the responses by the dispatcher when she called about the vehicle. In short it was oh the tech didn't tell me anything about that, didn't see the leak, rinsed it down, and I guess that you won't be picking up your vehicle today. I had the vehicle re dispatched to a qualified tech and than the issues were resolved. I wish Vito could have handled it all personally and I hope to deal only with him in the future. He is an asset to the company in more ways than one.

Jospeh Perez

Sep 29, 2014

I bought a used pickup truck. Spent a little more than I expected to, but my new pickup was in very good shape, very little rust. The salesman was helpful in finding the right person to remedy that. It had a little leak in the power steering hose which Gjovik replaced at no cost to me.

Jeff

Sep 26, 2014

The staff was extremely friendly. Repairs were done quickly but efficiently. I will definitely be back!

Denise Caruso

Sep 26, 2014

2013 Ford Escape, things were done according to recalls and then had an oil change done.

Joseph Garbarski

Sep 25, 2014

Our salesman, Rick Segvich was very personable and helpful. What I liked the most about our experience is that there were no high pressure tactics, we were treated respectfully and allowed to make our own decisions without anyone breathing down our necks. I have purchased over 20 new cars, this was one of the most positive experiences.I do not recall the name of the younger business manager, he was also very personable, respectful and helpful. It's no surprise that this dealership sells a lot of Ford vehicles.

Catherine Pusateri

Sep 25, 2014

Very friendly and courteous staff! Wouldn't take my Expedition anywhere else for service.

John Galles

Sep 24, 2014

Service was great people were very helpful the place was spotless

Anonymous

Sep 24, 2014

My experience was good, I would take my car back again for service.

Alix Gamble

Sep 24, 2014

The first two times I visited Quick Lanes the service was terrible. This time was much better. The sales Rep. was well mannered and helpful. They even washed my car. I didn't feel like I was being treated different because I was a female (like the first time I visited.)

Samuel Hamilton

Sep 24, 2014

Service was great. Staff very helpful. Even cleaned the inside of my front window.

Kristine

Sep 23, 2014

I initially had emailed about a vehicle, filled out a quick application. Did not hear from anyone for awhile. I thought-oh well-there are plenty of dealerships, I had hoped to buy locally again. But then Chris Griffing responded and was interested in working with us. We had bought a car from him before and were pleased. He has been very helpful, as well as the finance people Lou and Nick(ended up talking to both.) Got us financed despite credit issues. Chris G. referred us over to Lanny Alltop to handle the paperwork since Chris was out, and he was great. Got a great car-no stress experience.

Lynzie Plumley

Sep 23, 2014

The staff is always friendly and helpful. I needed help with a license plate installation and they did an excellent job. They are very knowledgeable on all car brands.

Lawrence Jensen

Sep 23, 2014

Staff was very helpful and the problem was solved.

Edward Dahmer

Sep 22, 2014

made an appointmentbrought the car inI was waited on quicklywaited for car to be servicedservice done quickly - oil change and tire rotationmulti vehicle check form completedSatisfied and went home.

Jasmine Mills

Sep 21, 2014

I had a great experience everyone was very helpful and made my process extremely easy.

Christopher Detoni

Sep 21, 2014

friendly service, makes you feel welcome,,thanks. good job

Gregory Cross

Sep 20, 2014

Great sales experience. Mr. Mike Allison was great!

Ethel Nesson

Sep 19, 2014

When I dropped off my Dodge Durango for an oil change and a "check engine" light, Rusty greeted me right away and immediately let me know how soon they could work on my car. The check-in process was quick and courteous. I felt I had time to discuss the work I needed to have done. As a repeat customer, all Rusty needed was my car key and the best phone number to reach me that afternoon. The rest of the information he would pull up from my VIN number. By the time my errands were done, my car was ready. Picking up my car was just as easy. The friendly, courteous atmosphere continued. I appreciated the car wash, too. Thank you for a job well done!

Victor Doran

Sep 19, 2014

I sat in the lobby waiting on my truck to have its oil changed almost two hours you need to have magazines in the lobby to read

Jasmine Mills

Sep 18, 2014

Everyone was extremely friendly and helpful!!! As well as being x trendy efficient in assisting with all of my needs.

Edward Bock

Sep 17, 2014

We bought a Ford 150 XLT V6 with ECO BOOST. Our salesman was very helpful in finding the right truck that would pull our camper. He figured out what we needed and brought out the package that fit just right at the right price. We are very satisfied with the deal. Thanks.

Kathleen Mcdonald

Sep 16, 2014

I am hoping this visit finally solved the problem I was having with a fault message that kept reoccurring. So far, so good.

Patricia Mayo-katsion

Sep 16, 2014

I feel that I can trust the care of my car to the people at Gjovic. They seem to be honest and do good work

Leslie Roy

Sep 13, 2014

Service people were helpful and polite. Job well done

Diane Mackie

Sep 11, 2014

The salesman was helpful and outgoing to explain some of the cars functions also stated if need to stop by and he would show and explain other functionsas needed

Ronald Clemens

Sep 11, 2014

Our car has the keyless entry feature, however, buying it used, we did not have the original code to change it to our own code. Our salesman, Iggy Campos told us if we bring our car in for service, they would get our original code. Because there were 2 recalls on this vehicle, we decided since we would be bringing it to Gjoviks for the recalls, we'll get the oil changed and the factory installed code for our keyless entry. When I brought the car in, the gentleman at the service desk told me it will cost $65.00 to get the code. I told him our salesman said if we bring the car in for service, we will get the code. The gentleman asked "did he say it would cost $65.00?" I replied "no". So I told him to skip getting the code at this time, just do the rest of the service. However, our Service Advisor, Jordan Kurtz, did get the factory installed code for us at no charge. Mr. Kurtz did an awesome job explaining all that was done with our car, then I was very satisfied.

Robert Hartkopp

Sep 11, 2014

Service was great on my 2010 Ford Escape. I was told the recall work would take 20minutes and it was exactly that. No need to drop it off for the day. Service Appointmentwas on time and I was able to keep my day on schedule. Thank You.

Kerry Sobotka

Sep 11, 2014

Landis Alltop was wonderful. He is an asset to your team!!

Eric Roberts

Sep 10, 2014

Our experience was great! The individuals... Across the board were very helpful, pleasant and knowledgeable. Our dealer did such a great job and I was surprised to find out later from one of his fellow employees that he was fairly new! Even while I was waiting to get our new car detailed in the back. Our dealer had some free time to simply just chat about family life and work. Very good experience! The owners should be proud to know they have a kind and courteous staff on hand.Thanks again,Eric Roberts (happy owner of a new car)

Patricia Smith

Sep 9, 2014

I own a 2013 Ford Fusion and have only had the oil changed here and have always been highly satisfied with the service and people

Fordfan

Sep 9, 2014

Dealt with Mike Allison on the sale he was very good to deal with, would definitely request him again for future purchases

Jennifer Speckman

Sep 4, 2014

It was very awesome! Iggy was very knowledgable about our Ford Fusion Energi and answered ALL of our questions with complete confidence. We had visited a few different dealerships (GM based and Ford) and he was the only one that was able to answer our questions. Some of the other dealerships sales people did not have answers for our questions which was quite disturbing when we were looking at such a major purchase. We will definitely go back to Gjovik's Ford in the future.

Emma Darby

Sep 4, 2014

My saturn ion was fixed due to an ignition recall.

Valued Customer Tom Blanchard

Sep 4, 2014

I always love coming to get my car serviced there. The staff and techs are great and do a fantastic job. I always refer my friends to come to Gjovik's, tires, etc. Thanks for a great job.Linda Blanchard

Eric Miller

Sep 4, 2014

Fast friendly service at affordable price mgt team is top notch and staff allways very professional

Bonnie Freeman

Sep 3, 2014

I purchased a 2014 Ford Escape. I couldn't ask for better help. Mr Alltop was very polite and explained things about the car in detail. I know where to come with questions and help if the need arises. Very happy with my new car. I'll be back, I promise. Have purchased several cars at the dealership. Thank you so much! Bonnie Freeman

Sandra G.

Sep 3, 2014

Every time I have gone there, I get excellent service. The staff is awesome and I don't think I would ever buy a car at another dealership.

Valued Customer Denny Mccoy

Sep 3, 2014

The service done on my van was great! Thank you so much.

Austin Heller

Sep 3, 2014

I recently bought a 2014 Ford Fusion from Terry Nielsen. Mr. Nielsen came out to assist me right away. He helped me find the right car, accompanied me on a test drive, and informed me of all the benefits of a Fusion. We then went inside to his desk to discuss price, trade-in, and try to work out a deal. Mr Nielsen helped find the right deal for me, at the right price, and gave me a more than fair price for my trade-in. We worked out a deal, then he helped me through the process of purchasing the car. He then helped me set up my car, and continued to show me all the things I could do with my new Fusion. Thank You for all your help Terry!

Patrick Dunn

Sep 2, 2014

I thought that quick lube was first come first serve. I got there at 7:45 Saturday morning and there was one other person there. They were getting an oil change only. But a car that was there without anyone in it, had their tires taken care of first. Had I known I could have made an appointment I would have.

Cindy Rogers

Sep 1, 2014

waited longer than I thought I would for what I was having done and for as few people that were there.

Barbara Scholer

Sep 1, 2014

2005 Ford focus service was excellent staff was very helpful with what needed to be done will always come back

David Thill

Sep 1, 2014

I bought two brand new ford c-max hybrids, one for me and one for my wife. The service was excellent as I was greeted right away. Our sales man "Iggy" was great, very helpful and knowledgable. I'm a customer for life!!!

Scott Baker

Aug 30, 2014

Steve Woods was our sales representative. We had called him on the telephone on a Monday evening, shortly before closing. He spent about half an hour with us on the phone and took our information to run a credit check for us to discuss our options for a new Ford. As we were deliberating between repairing our old car and trying to work new car payments into our very tight monthly budget, it was important decision we had to weigh before making the decision to pursue a new car. Steve was very patient and thorough in reviewing our options. When we concluded, I concluded that my wife and I would make a decision, and probably come to see Steve in the morning. Steve explained he would be off the next day, and was going to be donating his time at a charity cookout, but would be back on Wednesday. He gave us his personal cell number and told us to call him if we had any other questions, which we did. He took our call later that evening. We told him that we would wait until Wednesday, when he was back at the dealership to work with him, because he deserved to get our business. I am a veteran consultative sales professional, and Steve obviously understands the concept of building rapport, qualifying the needs and the capabilities of the client to solve those needs, and the concept that in this industry, you are not just selling the car, but creating a business relationship. I will certainly be glad to work with Steve again when we need to eventually replace out Fusion, and will be happy to refer anyone I know to call him for their automotive needs.Thank you-Scott Baker

David Meline

Aug 29, 2014

I emailed with a car type found on internet "Cars.com" I received an answer within a few minutes and made an appointment to view car. Car was setting in front of dealership on arrival. Test drove with just my wife and I. Nice. Decided to try and trade in my present car. Dealership and salesperson "Lanny" was extremely nice and accommodating during the entire process. I did purchase a 2014 Ford Edge and am satisfied with the cost, and treatment afforded me by the dealership.

Bruce Heck

Aug 28, 2014

2012 f150xlt 4x4,very pleased with staff,they are friendly courteous and helpful.i was in for a oil change,service was completed w/o any incidents. my overall experience was great.

Joan Schwartz

Aug 28, 2014

We had a wonderful buying experience for our Ford Explorer. Lanny Alltop was our salesman. He was very helpful, but never pushy. He sensed what we were looking for in a car, and led us to the Explorer. Excellent salesman, and we would highly recommend him to family and friends.Our first experience with Gjovik's Service Department was very good. We had our oil changed yesterday for the first time. Service people were very courteous and polite. Timing of our appointment was also very good. We will be very happy to bring our vehicle back for the next oil change.

Brian Ellison

Aug 27, 2014

Excellent job and the technicians worked very quickly as well.

Robert Jones

Aug 27, 2014

They did an outstanding job taking care of both recalls and getting the Works oil change. They gave me a ride back to work which was a huge help. I could go to a Ford dealer closer to my house but I will always come here for the service!

Kriss Petrisko

Aug 26, 2014

2014 Ford Taurus Limited.

Leszek Tomaszkowicz

Aug 26, 2014

Purchased 2014 ford fusion 0%apr 66 months flex buy. Service was good. Like the place. Good car prices I think. Only down site: they just won't get back to you within a day. You call them and have to leave msg or send emails a few times. Other thn that no complains at this time.

John Brennan

Aug 26, 2014

This is the third car we have purchased from you and have always had an excellent experience. That is why we keep coming back!

Robert Montgomery

Aug 26, 2014

Tom and Rick were FANTASTIC! Only buy a car at Gjovik Ford in Sandwich. Ask for Tom Conlin.

not happy

Aug 26, 2014

I was recently in to buy a used car. I have less than perfect credit but with a little help I could have gotten a loan. The salesman was rude and they acted like they didn't even want to sell me the car. I will be taking my buisness to a different dealer and will not be recommending them to my friends and family.

Valued Customer Grzywa,Amanda

Aug 23, 2014

Positive experience! Very helpful.

Darrel Osman

Aug 22, 2014

217500.miles you are the Only place it has been for maintenance and repairs I'm going for 300000 min.

Jessica Tineo

Aug 22, 2014

Purchased an F 250 Super Duty and had a bed liner isntalled as well as a 3rd key programmed. Great experience, completed quickly and exceeded my expectations.

James Ashby

Aug 22, 2014

the service staff were very helpful as usual and the work performed was done in a timely manner.

Bruce Ramquist

Aug 21, 2014

Job well done-Quick in and out-Rusty was very helpful

Private

Aug 21, 2014

We have been a customer of Gjovik's for 8 years and have bought two cars through the dealership. The staff is wonderful! The sales experience was night and day compared to the experience I have had in buying cars elsewhere. The salesperson was so kind and really was very helpful throughout the process. A++! Service has always been great. We have spent way too much time in the service department as of late, and they have been wonderful to us.

Karolina

Aug 21, 2014

Loved the experience!! Our sales person, Terry, was the best! Very friendly and remembered all of my family's names, which I was surprised as most people don't. We purchased a brand new 2014 Ford Explorer XLT Black 4WD. I am very pleased with our purchase and our experience at Gjovik Ford. :)

Valued Customer Sign Fx

Aug 21, 2014

Got right in. Fast and thorough service.

Michael Bender

Aug 21, 2014

This was my second trip to service regarding this same issue. They did not diagnose the problem correctly the first time, so the issue was not resolved. They did great work once the problem was diagnosed properly and the repair was completed. Truck runs great now. I did not appreciate the additional downtime (3-4 days each time)created by not getting it right the first time.

Bettina Adorjan

Aug 20, 2014

I go to Quick Lane all of the time. They do a great job answering my questions and getting things fixed on my car.

Richard Ash Manufacturing Co.

Aug 20, 2014

pickup was exactly what was required. your service department, Sheri and Vito are great to work with.all staff is exceptional from sales to mechanics to billing don't change anything, if it ain't broke don't fix it.

Susan Hall

Aug 19, 2014

Service staff are pleasant, courteous, and professional. Picking up keys... not so much.

Micky

Aug 16, 2014

Bought a F150. Happy with the truck and the dealership Terry was very nice and helpful.

Amanda P.

Aug 2, 2014

2010 Black Ford Flex. After having an unsatisfactory experience with our sales person, Tom and the service staff did everything they could to make it right. Replacing things that should have not been broken when the car was sold as well as a few little extras. If it wasn't for Tom we probably would have returned the car. The guys at the quick lube were very friendly and helpful and so was the parts guy. Overall a bad situation was turned into a good one.

The Rockin' Realtor

Jul 17, 2014

We were looking for a Ford Fusion Hybrid with particular features. I don't know how I would have found it without a service like cars.com. I can tell you that buying a car at a small town dealer is a whole differnt experience than going to Orland Park, Oak Lawn or Schaumburg. The was no pressure at Gjovik in Sandwich, IL. They sensed I wanted to buy the car and be on my way. The salesperson went beyond the call of duty and explained a few features of my other Ford that I was unaware of. The internet person was pleasant and the finance officer was thorough and helpful. No pressure here. Just people doing business with people.

Mrlaxton

Jun 17, 2014

I should have paid attention to the reviews and so should you! There is a reason they are rated so poorly. Here is my tail. I found a van that was a good price that I was willing to travel a few hours for. I called Rick S and discussed the vehicle. I asked about putting a $500 deposit down to hold it for a week but he said is manager did not allow that. Weird, I had done this numerous times since the money is nit refundable most dealers jump on this. Anyway, we traded questions about the van and prices. On Thursday I received this "Hello Mark,Just a quick note to see if you recieved the bill of sale in the e-mail? And wondering if you would like to set up a date and time to take delivery of the vehicle?Sincerely,Rick Segvich"On Friday I called and said yes I would. He said great, I will call you back in 30 minutes to get your credit card deposit. I said I thought you did not do that. I can come Tuesday. I was willing to take the chance. He said only for a short period. He told me he just needed to check with his manager to make sure everything was ok. Well four hours later I call him and he says my manager won't let me take the deposit. I knew at this point something was not right. He said I will put a sold sign on it and call me late afternoon tomorrow and I can take the deposit. Ok, I call at 4 and he says, nobody showed it all day and now someone i showing it. You can see where this is headed. Sure enough, I received this email. Hello Mark,Just to let you know that our Fleet man did sell the Van tonight! Sorry! My manager said he is going to check for one going through the Ford auctions to see if he can get another one by the end of next week! I will let you know if we pick one up! thanks!Sincerely,Rick SegvichThis brings up all kinds of customer service questions. Why did you ask if I wanted to set up a time to pick the vehicle up if you were not willing to take my deposit or hold the van. Based on our conversation on Friday, I applied and received a loan and rented a car only to be given the run around for two days. This is poor customer service of the highest degree. I work in business and the number one rule is to do what you say you are going to do. Look at the reviews on here and other sites and run.

mtm

Mar 6, 2014

had an appointment to look at an drive a used Ridgeline. Showed up on time the truck was not up front for inspection n test drive in fact the truck was dead. this set me off on top of that totally filthy how do you look at a vehicle through dirt???? so I ended up coming back for the ridgeline the next day it was a good deal give them another chance haha. after leaving which the sale an paperwork went ok I guess. pulled out in the road an had hardly any gas. This is the 1st time ever that ive purchased a car from a dealer new or used that the tank wasn't filled. I could,nt believe that 1. On top of that I went to clean the windshield off no washer fluid. . its the little things that keep us coming back I would never refer anybody to these people bad bad customer service.

Not Happy

Mar 4, 2014

We purchased a used vehicle that we were aware had a potential problem, but was sold an extended warranty package that would most likely fix the issue. A couple days after taking the vehicle home the engine light went on. We took it to a Ford dealership closer to our home. After looking over the vehicle they found multiple problems, furthermore could not help us because they did not show a warranty package on the vehicle. We had to pay $160.00 for the estimate and was told that we should bring it back to the dealership we purchased from for them to make good on the transaction. Upon bringing it back to Gjovik we found that the warranty was never entered because the used car checklist was never completed. They assured us they would take care of the multiple problems that vehicle had. After having the vehicle for three weeks (antoher debacle) we did receive it back, but on the way home the engine light came back on. For the three weeks that it was in service we had to continously follow up to get status of our vehicle, a customer service oriented business should have been calling us. Needless to say we were extrememly disappointed with the whole transaction, a poor reflection of the Ford brand.

Madmama

Feb 4, 2014

We have had numerous occasions to take our Ford Focus in for Service. As it is under warranty, we take it for oil changes, check-ups, inspections, as soon as we can based on advice from the dealer. This dealership is very dedicated to making a sale, but their customer service is not up to par. Apparently, their customer base is so strong, that they can employ rude service people, and then let them answer the phone chase away customers. If, or when I ever decide to buy another Ford, It will NOT be from this dealer. Bet on it!

High Expectations

May 20, 2013

I went to test drive a car and it took the salesman over 10 minutes to get the keys for the car, even after I had spoken to him on the phone and said I was coming to test drive it. Once he pulled the car around, I had to stand in the parking lot and wait for the license plate to be put on the car and noticed him sitting at his desk with another customer. Meanwhile, there were 3 salesman standing inside watching tv and helping no one. The car had numerous cosmetic problems and some mechanical ones as well. The salesman brushed me off for another customer and stated that's what you get with used cars. I refuse to believe that I have to settle for poor service and poor quality cars. I have test driven a car at Gjovik in the past and they weren't easy to work with then either. I will be taking my business elsewhere.

rjboz

May 7, 2013

Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin.

mabel19

Apr 25, 2013

I have had a klunk when I turn right and go over a bump under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I could reproduce. It ended up that the cause of the noise was not anything mechanical but something with the body. I had some hail damage repaired in 2010 that may or may not have contributed to the problem. Not knowing the exact cause, Tom took the it upon himself to resolve this unusual situation. Through 3 days of disassembling, testing, and reassembling along with working with the company that had repaired the hail damage and Ford Motor Company, Tom and his technicians resolved the problem. Because the issue was not a mechanical issue, my warranty did not cover the costs BUT Gjovik did not charge me a dime to resolve the issue. In fact, they loaned me a car for the three days that my car was unavailable for me to use. I give Gjovik, Sherry (who kept in touch with me with updates), Tom and his technicians the highest rating. I am simply astounded at the effort they went through to be sure I was a happy customer. I recommend Gjovik for anyone who needs service done on their vehicle and therefore also recommend them when considering a used or new car purchase.

DOUGIE315

Nov 1, 2012

WE WOULD/WILL NOT RECOMMEND THIS DEALERSHIP TO NOBODY AS TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THEY WORK ON IT THEY MESS IT UP TELL YOU TO PAY FOR THE MESS UP AND WANT TO CHARGE 3TIMES WHAT THEY SAID TO GET THERE TOOL THEY BROKE OFF IN OUR ENGINE THE OTHER BOLTS SO WE HAD TO HAUL IT TO A DIFFANT SHOP TO GET DONE RIGHT AND FOR THE COST FOR THE JOB THEY WERE SUPPOSE TO IN THE FIRT PLACE WATCH OUT IF GET SOMETHING DONE THERE

fasteffie

Dec 19, 2010

I went to look at a used Excursion and the salesman Mike was very good he put the truck on a hoist so I could look at the under carriage of the truck. During my inspection I found a broken rear exhaust manifold bolt on the left side, a commom problem with the V-10's. I also discovered the inside surface of the axle 1 right side brake rotor had rust on it from the shoes not making full contact. Both inside surfaces of the rear brakes were the same. Being in the automotive repair and inspection business for the last 25 years I had a rough idea of the cost of repairs. When we sat down with the sales manager he was beyond rude and basically called me a liar about items found during my inspection. He was so rude that even if he called today to offer the vehicle at the price I was willing to pay I would never go back to that dealership. If they inspect all their vehicles as badly as they did this one the buyer should truely beware of this dealership! I have bought many Ford vehicles from many different dealerships and never have I been so apalled at how I was treated. Its too bad that a dealership like this gets to display the Ford Blue Oval.

tulrich

Jun 4, 2010

Iggy tried every game in the book to get me to buy a used truck from him. He constantly played with the numbers for my trade and make it seem like a good deal for me. I ended up buying a truck at a different dealership who treated me with respect. Iggy also ended up calling me back multiple times just to get me back in the dealership to buy the truck.