Gilleland Chevrolet Inc. reviews

Michael

Dec 12, 2014

I have used local service departments at Toyota, Hyundia and Ford. All of them stack up very well with each other

Roy

Dec 5, 2014

It was easy sign and drive got a great deal and the sales person was easy to work with and was very professional.

Craig

Nov 11, 2014

I was very impressed with Tim Arnold. He answered all my questions and with ease. Never felt pressure to buy NOW.

Terry

Oct 30, 2014

It was very professional service. The tech took time to explain exactly what he was going to do and why. The waiting area was great.

Suzanne

Oct 9, 2014

The experience was great. I wasn't pressured at all, the information given to me was clear and concise, and Cory Anderson did a get job of explaining all the options we had about making the purchase of the car. Thank you for your service and Cory thank you for all of the help and work you did for us.

Bradley

Sep 30, 2014

Everyone that I had contact with there was excellent. While I was waiting for the car to be cleaned up a service adviser saw that I was sitting for a longer time then he thought, so he came in the waiting area and checked on me. One late night I came back to ask a question about my potential purchase and locked my keys in my old Blazer. Three from the sales team went into the shop and got the tools needed and I was on my way in minutes. Great team!

Notyour_type

Sep 30, 2014

I was so nervous and scared since this was my first real purchase on my own without my parents. Nina made it so easy and comfortable. She explained everything and answered all my questions. No pressure at all. My spouse and I ended up buying two cars since we were so impressed! Very friendly staff!

Tracy

Sep 5, 2014

once again I dealt with Justin Sherer and he was great. Greeted me with a smile and listen to my concerns. When it was all finished he explain everything that was done to my Silverado. Justin is a great person and a valuable employee to Gilleland Chevrolet. I recommend him for a promotion.

TonyF

Aug 28, 2014

I've always been impressed with their professionalism in all departments.

Stephanie

Aug 22, 2014

I needed a headlamp changed and did not want to spend alot of money. So I went in for an estimate and got a good price I could afford. I looked at the pricing on the internet and people were complaining that the cost would be $100 - $150 depending on the bulb needed. Your dealership came in well below that price.

Ron Schauer

Aug 21, 2014

Gilleland Cherolet was very good to work with. I was very pleased with my salesman Kevin Dvorak. They were very fair with my trade and price on truck I bought.

Lori

Jul 14, 2014

Cory Anderson was courteous and professional. Helpful in answering questions. Also, really appreciated his willingness to deliver car to Fergus Falls.

Anthony

Jul 10, 2014

I would have liked to talk about options I had with the car but that didnt happen. They had me talk to a guy who said for $500 I can protect the cloth interior. All in all Tim Arnold is a great salesman.

Lynn

Jun 17, 2014

I enjoyed not being pressured at all. Our dealer knew this was a big purchase for us and made sure it was everything we wanted.

Samantha

Jun 3, 2014

I worked with Alex and he was wonderful. He was very knowledge during the entire experience and I didn't feel him pushing me to buy a vehicle. I would highly recommend my family and friends to Gilleland and specifically Alex.

Emily

May 20, 2014

Our experience was wonderful! Alex was great to work with. We felt comfortable and didn't feel "pressure" from him like we have at other dealerships. Highly recommended!

Keith

May 6, 2014

It was a great experience working with Scott and Zane. Both of them helped me get the truck I wanted.

Pine

Apr 19, 2014

I planed to have a used car inspection for my buying and my friend referred me Gilleland at St.Cloud. However, I am very sick of my experience at that store. After my arrival, I went to front desk to confirm my reservation. The guy told me, my reservation was for yesterday. (He was tall and obesity). He said my reservation was for Thursday at 2pm. And I pulled my phone from my pocket and show him my call was made at 2:37pm on Thurday. The most weird thing happened, he claimed that I fake my phone call history!!! He said can fake a phone call history so easily with a very rude attitude. As a senior student majoring in Engineering, I highly doubted he was capable of doing it. For god sake, why can he just insult me so badly for the thing I didn't do!! I swear that is my worst customer service I get in my life time. There is no word can describe how much frustrated and hurt I felt. I would not expect any apologize from him, and I do not need it. I only want to share my experience with everyone.

Stacy

Apr 18, 2014

Knew what I wanted and The sales gentleman who helped us worked with us to find what we wanted. Easy to work with and always there to answer your questions.

Kerry

Apr 5, 2014

This was my second vehicle i bought from you guys and i am very happy with the purchase and the awesome customer service.

Mark

Apr 4, 2014

Service was quick. Also they discovered a slight air leak in one of my tires which I was not aware of that they fixed, but at a cost of $15.00.

Shari

Mar 31, 2014

Dane was helpful and knowledgeable. He knew the answers to the questions I asked about the product during the test drives. He responded to emails in a timely manner. Excellent customer service!

Joel

Mar 28, 2014

I greatly appreciated the effort to find us a great deal and make it a convienent process as possible. Very smooth process and friendly staff.

Gerald

Mar 28, 2014

Alex, our salesman, was extremely helpful (and patient) answering any questions we had regarding the purchase of the Equinox. He and the others who worked with us were pleasant folks to deal with. Keep up the good work.

Amy

Mar 25, 2014

Service staff were prompt and friendly. Appreciate the nice waiting area and beverage stand. Very happy with Gilleland service! Thanks!

Elijah

Mar 23, 2014

I had a recently bought truck in to remove rail dust deposits that I noticed sporadically dispersed throughout the entire truck. I live 3 hours away and I was hoping to get it done on a weekend but the collision center is only open on the weekdays. So I talked to Cory Anderson and he worked it out so the detail center could take of it at my convenience on a Saturday! It all worked out perfectly for me without any hassles! A+

Ron K.

Mar 8, 2014

From day one and throughout the used vehicle search, Nina did a fantastic job, listening to what I was looking for in a vehicle and making sure that vehicle was completely ready for customer and I ended up with a great vehicle. Everyone that I met at Gilleland during my purchase was very welcoming.

Mary

Mar 8, 2014

Car was missing with check engine light on and they found the problem and it is running well. We also located a service bulletin that might help pay for repairs.

Andrew

Mar 5, 2014

Everyone I meet with and worked with was awesome and very helpful. They made me feel very comfortable and welcomed.

Saynathy

Feb 27, 2014

From the moment we walked through the door we were greeted with warms smiles, very welcoming and knowledgeable staff. They knew about the products and walked us through the process pretty easily. I wasn't aware of all the services a real dealership offered until they presented to me and I know for a fact I will be doing repeat business with them as they have a full service department and everyone I dealt with was a straight shooter. It was a real delight deal with this GM family. They generally seem interested in getting to know you as an individual and that was refreshing and they went out of they're to make sure my vehicle was the lowest possible price as I walked in with an ad from a rival dealer.

Harry

Feb 27, 2014

because I had 56% oil life left you could not change my oil. Justin added windshield fluid and checked my oil level and I was on my way. He did give me instructions on doubling the time on the auto start. I was very satisfied and now know I have to wait until 6 months, 6000 miles or 20% oil life.

Elijah

Feb 18, 2014

Gilleland had the best price around the state with additional discounts for my trade-in! Cory was very informative and knowledgable with the 2014 Silverado and did a great job making sure all terms were clear in the purchase process. Easy to work with and had extra accessories installed on the day of purchase.

Kathleen

Feb 5, 2014

the gentleman that took me to my appt. while you changed my oil was a real plus to the service. Very nice to have the ride with such a pleasent driver

Curtis

Jan 28, 2014

Everyone was very helpful with every question I had about every vehicle I was interested. everything was explained very well and helped me decide which vehicle to choose. Overall Excellent Job! I look forward to doing more business in the future.Thank you!

Rather not say

Jan 10, 2014

The sales part went smooth. When it came to finance it was horrible! Nothing was explained. Peter made it sound like the bank required a warranty which later I found out its illegal to tell a customer that! He said something of the sort that my rate is lower because of the warranty, come to find out when I spoke to others about my visit, it did not only happen to Me! I don't know where this crook came from but he will try to squeez everything possible in without you knowing, like I said he did not explain much of anything! Beware if he is part of your purchase!!

James

Jan 1, 2014

The service center allowed us to drop off our vehicle the day before our appointment. While fixing the problem we had they found a lose wheel bearing and called to see if we wanted it fixed. Of course we wanted it fixed and after getting my approval fixed the loose wheel bearing at no charge to us. What a great deal! Howard told us it was covered under our warranty! Got to like that!

JOSEPHWR

Dec 9, 2013

I have not been able to make what would seem to be a very simple adjustment to the clock on my Cadillac SRX since day light savings time ended. I made 2 trips to Gilleland and they could not figure it out. It's just a clock! I was never comfortable with this dealer since purchasing my car and this confirms my suspicions.

David

Dec 3, 2013

As usual, Gilleland delivered upper level professionalism. I was surprised by their results. They are nothing less than an outstanding dealership that General Motors can be proud of, and I would not hesitate to recommend them to anybody.

Michael

Nov 29, 2013

We have purchased several vehicles from you over the year. Your selection is great. Your finance department was able to negotiate an acceptable trade on my old vehicle. Your salesman was knowledgeable about your products and was thorough in explaining their features. Thank you.

Wallace

Nov 27, 2013

We had a great experience with Tim Arnold. He was an old friend and that's why we came their to have him help us. He is not just a salesman but someone who calls and checks to see how we are doing with the car. He is a special sales rep. For Gilleland Chevrolet. Thanks Tim!

Sparrow

Sep 19, 2013

Our salesman Bobby Kraemer was very friendly and even though we came in later in the evening to test drive the vehicle he didn't care if we went over the closing time. That is the main reason I wanted to be sure he got the deal because we came first as his customer.

Teresa

Aug 30, 2013

It was a good experience overall purchasing a vehicle from Gilleland. The sales, finance, service, and parts staff have been very nice and helpful. The only reason I cannot say it was excellent and my only complaint would be that we purchased a "certified" vehicle and I feel like maybe it wasn't totally checked over before it left. Our antenna was missing (that's #139 on the checklist), the wiper blade in back had rubber falling off, and there is a scratch I think they could have touched up on the passenger side. I feel maybe it was rushed through that process or it was a Friday when they certified it. I just hope all in all it is a good vehicle for us and we don't have any problems. The dealership is replacing the antennae and wiper blade at no cost to us today actually while the protection package is performed. My husband said they were very quick and efficient in the check in process. He was in and out with the loaner car in 20 minutes. So yes all in all I recommend them, just as with anything, make sure you give the vehicle a good once over if it was used.

ILuvMyMalibu

Jul 25, 2013

Mike was a very friendly salesman and Randy a personable manager and it was so nice to not feel pressured but rather welcomed. They helped us get the car we wanted without pushing us to get more than we could afford and gave us a good price too! We love our new 2013 Malibu!

AngieF

Apr 23, 2013

Brain N salesman and Paul in finance made me feel so welcome and didn't pressure us into anything. Everything was very easy and went smooth. It didn't take long and we were very pleased!! Would recommend this dealership to everyone!!

Grandparent's & technology on buying a new car

Apr 10, 2013

Tim Arnold made our new car buying experience enjoyable. We were met immediately outside the building with a welcoming welcome.......didn't have to search someone out. He was very thorough in regards to our questions and took the time to explain the services that Gilleland has to offer. Being in our upper sixties, we appreciated the explanation of the modern technology that is available with the new cars. In our recent dealings in searching for a car, he certainly is an asset to your business! We left with a sincere feeling that IF we have problems with our purchase, the business will be there for us. Thank you, Tim, for your warm hospitality. In our brief waitings, the friendliness of your employees and the cleanliness of your building was definitely apparent.

TroyF

Mar 27, 2013

I had a wonderful experience at Gilleland. Brian was an excellent representative and the process went smoothly. I thought the trade in price was fair and the overall experience was excellent.

Silverado lover

Mar 13, 2013

I was pretty pleased with the overall experience with the exception of the fact that the original truck I was quoted on a Tuesday was sold out from under me while I was in the middle of the transaction. I let the salesman know that I was unable to bring my trade in until Saturday morning and the dealership sold the vehicle on Thursday. In future sales I would suggest that the dealership find some way to put a couple of days hold on the vehicle they are quoting to propective buyers. My son will be able to build his credit history with our purchase and I know that he will be thoroughly happy when the dealership puts the back-up camera and undercoating on.

onetimer

Feb 20, 2013

Gilleland Chevrolet gets a do not return and bad mouthing to every one I know for one reason. Peter their finance guy. I would highly recommend using your own bank and not giving these guys even one chance to try and offer you something better, Even when he tries to sweeten the deal know that he is a welcher and will not hold his end. Never mind his masonic ring he has no honor.

JSizzle

Feb 16, 2013

They made me feel like they wanted to help me and not just sell me something

monahighsmith

Aug 11, 2012

This was an awesome experience, Cory and Aaron were wonderful to work with, I got what I wanted for my trade in, will definitely use Gilleland again

timranum

Jul 27, 2012

very helpful and flexible! thanks for the help! i love my 2011 impala, its every thing i could look for in a car. couldnt be happier.

pamzehrer

May 8, 2012

The team at Gilleland Chevrolet is great! Cory Anderson was very helpful at helping me determine the car that was right for me. LOVE that the bottom dollar is on the sticker. Great comparative pricing. I would definitely recommend this dealership to friends and family!

C.Johnson

Apr 5, 2012

Can't give them 5 stars. The sales department was great to work with, but once I left with my new/used truck from them, their response time to my issue that I found on the truck when I got home increase by %1000. They did resolve the issue (thanks Mick H) and the service department is great. A paid customer is as important as a potential customer. Think about what influence's a potential customer??

nicrad

Mar 4, 2012

Terrible experience. I was in contact with two sales reps for a week about a particular car. Being that I live 6 hrs away, the sales rep said he would "hold" the car for me the day we come day until we arrive and decide. I called the night before and told him we were coming, so he said that he would have the car out front ready for my appointment. The next morning, as i was 45 min away from the dealership I got a call from an employee saying there were other parties interested and to hurry in if we want it. After several conversations with managers, they told me that the sales rep was not in any position to hold it for us and that it was first come first serve. I arrived 15 min later and the sales manager told us they sold had just sold it. We wasted a tank and a half of gas and valuable time due to poor customer service. They don't honor the word of their salesman. What a terrible operation they've got.

Malibu Girl

Feb 5, 2012

I have been a customer of Gilleland for years. I have always been impressed with their knowledgeable staff. Thay always answer my questions and make me feel like a valued customer.