Used Cars for Sale at Fred Anderson Toyota/Scion in Raleigh, NC

Heath Howe

Nov 28, 2016

I went in to get a look at what's available and a "best price" to go compare with another brand. I got such a great deal from Fred Anderson Toyota that I didn't even have to go check the other dealership (I knew they wouldn't be able to beat it). My initial contact wasn't available when I came in but I was connected to Jan Crow, who did a fantastic job of meeting my needs on the car, the deal, and service after the sale (I had left a garage access pass attached to the windshield and Jan went above and beyond to be certain I got it back). Not only am I stoked about the deal I got, but I'm very excited about the Family Plan service. If the service department even comes close to the sales department in their level of service and satisfaction, I will be a very happy camper with this dealership.

Danny's work

Nov 28, 2016

Carl Anderson is one of the finest salesperson that I have ever met. He goes out of his way to assist you and work out a good deal.

A25little

Nov 28, 2016

Everything was so easy. Stephanie was awesome and was able to help me find exactly what I wanted without being to pushy. Made me feel comfortable and was very patient. Loved the atmosphere. Definitely would recommend

HappyCustomer

Nov 28, 2016

Bryan did a great job thoroughly reviewing two vehicles with me. In the end, we got exactly what my family needed and with the features that I really wanted. Bryan was great to work with throughout the entire process.

mamananadine

Nov 28, 2016

This is the third car I have purchased from Fred Anderson Toyota so that should tell you something. I spent my black Friday at the dealership test driving and then driving away in my second Prius. This time I leveled up with an Eco. Rick, my sales guy was very friendly and knowledgeable. He made the experience very pleasant. I would definitely recommend this dealership to my friends and family.

Jlchester0917

Nov 28, 2016

We purchased our second vehicle with Fred Anderson this weekend. Very pleased with quality of cars and service. Riz and Rashonda were AWESOME to work with.

Bo Batchelder

Nov 28, 2016

Riz was attentive and responsive to my questions, requests and needs. His approach to customer service made our time together friendly, enjoyable and productive. He even drove to our house to get my wife's signature (she is recovering from an auto accident). Thanks you Riz!

Don from Clayton

Nov 28, 2016

I am a repeat customer at Fred Anderson Toyota and I have always been pleased with the customer service I have received here. This time I had the pleasure of working with Jeff Teague on the purchase of my Toyota Highlander. He is by far the best sales agent I have ever encountered. Jeff is a very likable and friendly person, but at the same time professional, knowledgeable, and informative. I never felt pressured, but Jeff was there to answer any questions I had. Before we left the lot, he came out to the car with my wife and I to make sure we knew the location of all the features and how to operate them. A truly great sales agent! We also had a pleasant experience with Larry Pickett from the finance staff. He stayed later than he was scheduled to help us with the financial process. He did not make us feel rushed and answered all our questions. He talked to us about the extended warranty, the family plan, term care select as well as road hazard tire and wheel protection plans. He is a great asset to the financial dept.

Suzanne

Nov 28, 2016

Steve took the time to listen to what kind of car I wanted and recommended a solution that fit my needs. He was very professional and completed the transaction with a minimum of delay. I would work with Steve again and would recommend him to anyone looking for a car

micmatheis

Nov 28, 2016

Larry Wall was my salesman, and he was extremely patient with me. He had discussed several options to car buying as I had a "unique" situation. I went to the dealership thinking about a different car, but Mr. Larry knew exactly the features I was looking for in a car, and pulled forward a 2016 Camry. I was immediately sold. Mr. Wall is an awesome salesman, and will work out the best deal for your pockets. I'm super grateful!

Chet

Nov 28, 2016

With a great selection and honestly the best prices in town I would not go anywhere else to shop! The salesmen are polite and great to work with.

Karen

Nov 28, 2016

An overall great experience at Fred Anderson Toyota! Jody Fleming greeted us with a smile on his face and eager to earn my business, answered all my questions, I never felt intimidated and he bent over backwards to ensure a pleasant car buying experience. Even with the Black Friday craziness I was in and out within 2 hours. The finance staff was great as well! The lifetime oil changes that Fred Anderson offers is a definite bonus and just demonstrates his commitment to excellent service!

Kim Andrew Dahlberg

Nov 28, 2016

Based on the service provided by Roland Mountain on our previous bought through Mark Langdon Toyota Highlander. The maintenance on the highlander has been outstanding. My hope is that kind of service will be provided on our new RAV4.

Jon

Nov 28, 2016

I hate buying cars. I hate the haggle and the pressure to wear the customer down. This was not the case with Junior at Fred Anderson. He and the dealership did not pressure or bother me during my 2 month search. I was on the fence about a large purchase and they allowed me to look at several models and walk away to think and research more. I countered one time and bang I had a new truck!

K.C.

Nov 28, 2016

I got a terrific deal on a 2016 Highlander at the end of the model year. The service I received was top notch and I will definitely be back!

joseph

Nov 27, 2016

Professional and knowledgeable staffs.Free brewed coffee and cookies.Very convenient location and nice receiving rooms for costumers.Lots of displayed vehicles to choose from.Toyota is number one Japanese vehicle brand!

ColinO

Nov 27, 2016

Riz helped me to find a fantastic new car when I was in a tight spot, listened to exactly what i needed and put me in exactly the right vehicle, helpful without being pushy. WIll definitely recommend him to others.

Khoadini

Nov 27, 2016

Other than the usual back and fourth from customer to the sales manager. Mike was very helpful and easy to work with. He made the experience of buying a car much better then what I had in mind. The financial officer I think Mr.Hardy? Was super patient and helpful as well with the numbers. I'd definitely recommend this dealership and Mike Lee to any family members and friends!

Marc

Nov 27, 2016

Everyone at Fred Anderson Toyota I spoke with is professional, knowledgeable and honest. This staff works as a team and wants consumers to be on the winning side every single game!Mr. Junior Hayes and Mr. Larry Pickett, thank you very much for such an incredible, exceptional customer service experience..... And the RAV4 I purchased is very impressive, too.

Surfer Truck

Nov 27, 2016

Answered all of our questions and didn't apply unwanted pressure to buy. Provided competitive pricing upfront without having to struggle to get the best price. Let us test drive a number of trucks to compare performance and understand options available.

LoveMyNewToyota

Nov 27, 2016

No complaints at all with anyone I worked with at Fred Anderson -- Glad that I chose them for my new Toyota. Have already recommended them to friends!

mlarav4

Nov 27, 2016

Asked for a quote via email. Received quote quickly and quote did not change when I was ready to sign all the paperwork. Very happy!

usedrav4

Nov 27, 2016

Very good experience. Rodney was very easy to work with and very responsive to all my questions. After having the car only a few days the front brakes sounded funky. I took it in to get looked at and they replaced them for me at no charge. I would definitely work with them again.

Happy Girl

Nov 27, 2016

Larry is the best salesman ever and everyone at Fred Anderson was very helpful and kind. I knew what I wanted when I walked in, having done extensive research. Larry and his colleagues were very gracious and helpful.

dkang2

Nov 26, 2016

As a long-time customer to Fred Anderson Toyota, it continued its great service and impressed by the salesperson's attitude and truthfulness. It is great place to buy a car.

newcarbuyer

Nov 25, 2016

Great low pressure buying experience from beginning to end. I would definitely recommend this dealer and sales associate. Will also be a repeat buyer in the future.

Seahawk66

Nov 25, 2016

From the moment we walked we were impressed by the size of the dealership ( originally not from NC). The salesperson keep us informed as the vehicle we were interested was already sold and he was able to find a vehicle that we wanted. Made the transaction happen!

M8dfrmdust

Nov 24, 2016

I worked with Georgiana Coller in July 2016 and even though I was not in the ideal situation to purchase a vehicle she gave me a clear understanding of what was needed and I walked away with specific goals. Four months later I gave her a call and told her the specific vehicle I was looking for. The next day she not only found the exact vehicle I was looking for, but helped me get approved for the loan. It was the best experience I've ever had buying a car!

Camryowner

Nov 24, 2016

Rodney was very helpful and willing to ensure we left dealership with a quality vehicle. He was not pushy: I bought a beautiful 2014 Camry SE - my son enjoys his new car. Dealership just had to make a few repairs - which they were willing to complete for complete satisfaction.

Kindley9070

Nov 24, 2016

Great experience got the best offer after visiting 5 other dealerships for the deal i wanted on a brand new toyota mark was a great sales men.

Hyde8328

Nov 23, 2016

This dealership is not pushy at all. You set the pace; they're just there to help along the way. We had a great experience buying a 4Runner with Robert Powell. Garuntee I'll recommend Fred Anderson Toyota and Robert Powell to my buddies looking for a car

Satisfied

Nov 23, 2016

I returned because of previous satisfaction. Again, I was so pleased with John Lafabreque who makes the experience a great one. He is the best. I began to have second thoughts when I was told by the finance person of all the things that could go wrong when the extended warranty was discussed. I am placing my confidence in Toyota's past performances.

Kmshealy

Nov 23, 2016

Great experience. I love my new car! Mark was great and. Wry informative. Rashandra took her time and explained all the financial papers and options for me. Great employees!

Pamela Reefer

Nov 22, 2016

My vehicle started having issues and I had to obtain a rental to get around. I decided to get another vehicle. I was trying to work with a Toyota dealer in Apex where I had always taken my vehicle but I was getting the run around. I am a single Parent and I was in a rental vehicle for three weeks, this was getting very stressful and very expensive. My Brother in law referred me to Carl Anderson at Fred Anderson Toyota. Carl introduced me to Tim Germain. I had never been to Fred Anderson Toyota but they made me feel like family. Tim was straight forward and got me an exceptional deal on a 2017 Toyota Camry LE. My entire experience with Tim Germain and Larry Picket was incredible! I will be more than thrilled to recommend Fred Anderson Toyota. Thank you Tim, Larry and Carl!

TJK

Nov 22, 2016

This was my second new car purchase, the first was with a different dealership in the Tri and the experience was absolutely horrible and left me as damaged goods. My anxiety ceased when I started working with Justin and he was patient, knowledgeable and accommodating. I ordered a limited edition vehicle with some options and Justin kept me apprised of the progress and provided an anticipated delivery date. I happened to be out of town when the truck was arriving and Justin didnt give me a hard time he was understanding and told me to come in when I could. When I came in to pick up the vehicle, we started with Bhobie in Finance. That man had his "stuff" wired! He got me in and out of his office in less than 10 minutes and had me cracking up the entire time. Justin provided me with my keys and paperwork and we proceeded to do a walk around of my truck. I was given an incredibly comprehensive introduction to my new vehicle including many personal insights and helpful anecdotes. With all my questions were answered, I departed.Justin followed up with me about a week later ensuring all was well and asking if I had any questions or concerns I did not. That man is Top Shelf and I will happily recommend Fred Anderson Toyota and especially Justin to ANY prospective auto purchaser.

aggresivetiger

Nov 22, 2016

Representative was very helpful for provide possible options, was able to make decision quickly. Reason being precise information on vehicle model, configuration/features (especially safety features), finance or lease options and different offers and expected trade-in value.

Gotcow

Nov 22, 2016

My wife and I were very pleased to return to Fred Anderson Toyota and work with Bryan Harrison. Bryan was very professional and patient with us and helped us make the best economic decision for us. We love our new Sienna and highly recommend Bryan to our family and friends.Chris Coward

Rex

Nov 22, 2016

The whole transaction was stress-free and very professional. I was kept informed about the shipping of my vehicle and made aware of when I could pick it up without a lot of fuss.

kelly12

Nov 21, 2016

I have enjoyed working with John and the team. The service department, Jessica in particular, are excellent and always get me in and out as soon as practicable. I drive further to Fred Anderson for this service than I would if I used a dealership closer to my house but it's worth it!

WB

Nov 21, 2016

Helpful staff. Sales easy to work with for the most part. Have driven away with three vehicles from here and the same sales staff, so they must be doing things well!

Toyota

Nov 21, 2016

Jeff Teague is a long time hire at the dealership and does his job well of educating you on Toyotas. Good selection of inventory. All staff were friendly at this dealership

Toyota dealer

Nov 21, 2016

Georgiana was realy very good woman.I was satisfied and happy for purchasing a car from Anderson Toyota.I appriciate her. Thank you very mutch.

Tera Varela

Nov 21, 2016

We recently purchased a new Highlander at Fred Anderson Toyota. Stephanie Johns assisted us and was so helpful from beginning to end. She made the process very easy, we actually did most of the deal over the phone and we picked up the car in the same day. I would highly recommend Stephanie and the Fred Anderson team for your next purchase.

RonsToy

Nov 21, 2016

I bought the Tacoma from Dan without a even a trip to NC to test drive it. It was delivered to me in VA and the vehicle was exactly as Dan had described it to me. Great Service!

robby.knox.5

Nov 21, 2016

Carl Anderson provided the very best sales support when I was buying a new Rav4. He located the exact model/features/colors that I wanted. Carl Anderson was wonderful. Carl took the time to answer all my questions. The Fred Anderson Toyota Facility is superb, everyone that I met there provided excellent customer support.

Myron Cashwell

Nov 20, 2016

Jr. Went out of his way to help us find the car we were looking for. We were very pleased with how he tagged the car we wanted to look at ..and how it was in fact at the dealership waiting for us when we got there. It was an overall great buying experience. We would highly recommend this dealership and of course, Jr. !

Bob Spaz

Nov 20, 2016

Fred Anderson Toyota provided the very best sales support when I was buying a new Prius. They located the exact model/features/colors that I wanted. The support provided by my salesman - Carl Anderson was wonderful. Carl took the time to answer all my questions.The Fred Anderson Toyota Facility is superb, everyone that I met there provided excellent customer support.

blubet_

Nov 20, 2016

Jody contacted me after my accident and followed through with me until I purchased a new vehicle. I trusted him from my prior purchase and my trust has not wavered

David Bullock

Nov 19, 2016

To begin our story, my wife corresponded with Stephanie Johns about the type of truck I was looking for, the features I required, and our price point. Stephanie responded very promptly with several selections, and suggested we drop by for a test drive. Stephanie was very knowledgeable about her inventory and about the Tacoma, in general. She was pleasant to work with, giving me options without making me feel pressured. I felt that she listened to my needs and worked hard to find exactly the vehicle to fit the bill. I actually ended up purchasing the first vehicle she recommended! When it came time to negotiate our deal, Stephanie was again very courteous and professional. At the end of the day, I feel that I got a very fair deal on an amazing truck. It really was a pleasure doing business with Stephanie, and I would highly recommend her to anyone considering purchasing a new Toyota! Thank you Stephanie! We'll go back to Fred Anderson Toyota for our next vehicle, and we'll be looking for Stephanie!

aje3892

Nov 19, 2016

We had another great experience at Fred Anderson, after buying a van in 2013 with them. Jim Amerson was our salesman and was an absolute pleasure to work with. He really worked with us to get the price to be where we needed it. He even came in early to meet us and help us out. We decided on a color that Fred Anderson didn't have in stock, and they had it transferred that day for us. Once the vehicle was in and we were going to drive it home, Jim really took the time to go over everything with us about the new van. He made us feel comfortable and has ensured we'll stay a customer.

Kara2010

Nov 18, 2016

This is a wonderful family owned dealership :) they are so helpful I had a wonderful experience .the complimentary cookies and hot coco was very yummy :)

uhartmond

Nov 18, 2016

No pressure, no need for negotiations, just a good product, a great price, and very pleasant Mark Langdon to help with the decision. Such a pleasant surprise!

Adventurefamily5

Nov 18, 2016

We have bought 6 cars over the years from Fred Anderson with 4 different salesman. We find really good deals on their vehicles that we don't see at other dealers that are closer to home. The process is easy and we have good service from the dealer. I think the service department tries to oversell you by calling, texting emailing and sending flyers all the time, but you can opt out of all that as well. Len was a great salesman and he's been there many years. We are pleased with our purchase and know we will be back for another vehicle.

Ali

Nov 18, 2016

its a friendly environment and the sales were niceand i do recommend it for everybody to try it, the negotiations on the price was tough but this is toyota, everything else was smooth

stogee61

Nov 18, 2016

Mark is great to work with as is the business and finance team. This was my second new car purchase in a couple years and I will be back!!

Young Yang

Nov 17, 2016

Robert Powell is really very nice, and helpful for my first car in US, both my wife and I are very satisfied. We will go back to Fred Anderson Toyota for our next car in the future.

hrbostwi

Nov 17, 2016

Steve Martinez was extremely helpful in the ordering process. SR models were hard to come by so we special ordered one to be delivered to the dealership. The truck came in with upgraded rims and Steve honored the price we had agreed to. Overall great experience.

Santa

Nov 17, 2016

Steve Daniel went "above and beyond" to help us with our purchase. Very professional, polite and respectful. Most important, he listened to us. Thank You Steve!

bill125

Nov 17, 2016

Jan Crow was an excellent salesperson. She answered all of our questions easily and fully demonstrated all features of our new Highlander. Dealership was easy to work withl

Patricia Agerston

Nov 17, 2016

Salesman was very good and knowledgeable. Will recommend him to family and friends looking for cars. Also a young lady offered water which helped my experience also.

Me

Nov 16, 2016

I was having a difficult time finding the exact vehicle I was looking for. I was impressed Fred Anderson had it in stock. I am a bit of an impatient person, so I was happy to be able to work out a fair price and complete all of the paperwork quickly. Overall, a very good vehicle purchasing experience.

Steve P.

Nov 16, 2016

Our recent purchase experience at Fred Anderson Toyota of Raleigh was very good. Our salesman, Michael Toy, went out of his way to make the whole experience very smooth, comfortable and efficient. We will definitely recommend them to friends and family.

goodtimesroll

Nov 15, 2016

Punit and Larry were very professional and were there to answer any questions they we had. The car buying experience was as it should be. We would purchase a vehicle from Fred Anderson Toyota again.Thank you

Sandy Dean

Nov 15, 2016

We were looking for a car, but he SOLD us the car we didn't even know we wanted! A beautiful 2014 red Prius with a navigation system. He is an asset to your Dealership and would recommend him to anyone interested in finding the right car at the right price

Eksimpson

Nov 15, 2016

He helped me buy my second car purchase at Fred Anderson. Couldn't have been a better buying experience! Love the renovations at FRed Anderson!

Joe

Nov 15, 2016

I can't find the right adjectives to describe how good n professional are the people esp Justin H and Michael H at Fred Anderson Toyota.I am satisfied with my car trade in and the process was smooth n fast.I love their free brewed coffee and the very spacious reception area.I thought I was inside a suspended aquarium Thanks and I will surely recommend this dealership to my friends who are close by.

Hobgood

Nov 15, 2016

My husband made a call first and spoke with Steve Martinez and then we visited Fred Anderson Toyota on Glenwood Avenue the next day and met with Steve because my husband said he was so helpful on the phone. We went to dealership with the intent to purchase a used Camry, but we ended up getting a great deal on a 2017 Toyota Corolla. Steve Martinez was very patience with us and answered all of our questions and test drove two cars. Then we went to talk with finance, Larry Pickett, he was also very helpful in discussing our warranty options and going over all the paperwork. Either one of them tried to pressure us - because I hate salesman that try to pressure you into buying something.

Bklyngrl

Nov 14, 2016

Lissette Hernandez in New Sales was friendly, patient and responsive to all question. She set aside an extra hour to be sure that I understand all of the controls before I drove off the lot with my new Prius. Rashandra McCants in Finance was very pleasant and well organized as I signed all of the paperwork. She sold me an extended maintenance warranty, but was not pushy. Buying this car was easier than purchasing my most recent cell phone. I had an excellent experience buying my car from Fred Anderson Toyota.

Kellielj

Nov 14, 2016

Andre was very knowledgeable and informative. My family was welcomed upon arrival by many sales associates. Everything came along very smoothly and everyone helped my my first car buying experience a memorable one!

Pony Express

Nov 14, 2016

Our salesman (AL) was very friendly. We had pleasant buying experience. AL was very knowledeable of the dealership procedures.. The coffee was great. Thanks Vernon Hudgins

Kspinello

Nov 14, 2016

We had a great experience with Joey O and I would recommend the experience to others. We looked at several dealers and Fred Anderson was the most attentive and friendly.

bpalm

Nov 14, 2016

Came to get our air bag recall fixed. Lizette talked us into to looking at a new Prius and we decided it was time for a trade-in. We appreciated her low pressure approach.

highprice06

Nov 13, 2016

Having had the same car since I was 16 years old, I was nervous about completing my first independent car purchase; but, after working with Punit and the team at Fred Anderson Toyota I realize that I had no reason to be! They were incredibly helpful and made the car buying experience painless and easy. Everyone that I worked with took their time in explaining everything, answering my questions, and doing everything in their power to make my buying experience a good one. I would highly recommend purchasing your next car there!

hollywood

Nov 13, 2016

Knowledgeable, courtesy, great customer service. The time spent in purchasing the vehicle was not lengthy at all. Actually it was fast and quick.Satisfied customer.

Hayest11

Nov 13, 2016

Great experience and fast. Spoke to John and mentioned the car we wanted and straight away he worked to find the exact one and with a really good price!

Mark J.

Nov 12, 2016

Good inventory to choose from and prompt, freindly and knowledgeable sales and financing staff. I have not used it yet, but the service department is also quite impressive!

Peg

Nov 12, 2016

This was our first Toyota. Riz was wonderful. He listened to everything that was important to u. Thanks to Riz, we will be back and recommend him to anyone who is looking for a new car. Thanks Riz!!

Goode

Nov 12, 2016

Jan Crow was the greatest sales person I have met in a long time. She listen to what I would need in a vehicle, and the type of vehicle I had in mind to purchase. She was very confident and knowledgeable about the van I was interested in.

Satisfied Customers

Nov 11, 2016

Friendly sales person. No high pressure sales tactics. Started with our own internet search. John located the vehicle we wanted and the price was fair. Would highly recommend John to anyone in the market for a new car or truck. Rashanda made the business office portion of our purchase a pleasurable experience. She represents the dealership well in a very professional yet friendly approach to her job.

Jessica Brown

Nov 11, 2016

As this was our first experience with buying a new Toyota Highlander, we couldn't have asked for better service with Riz. He was very professional and helped tremendously with all of our questions and concerns as were unfamiliar with Toyota. He spent quality time and offered great guidance which led us to purchasing our first Toyota. The service was truly exceptional and couldn't have asked for anything better!

EricandLaura

Nov 10, 2016

We were able to get such a great deal on the 2016 Prius that for the first time in our lives we bought a new car. Marvin really helpful and flexible as we went back and forth between the new and used sections.

ELIZABETH CHENERY

Nov 10, 2016

Bryan was very knowledgeable, professional, and easy to deal with. He answered our questions quickly and was very patient and courteous. He offered to be a resource on programming if we need it. Scott handled the paperwork quickly and accurately, making it easy for us.

Brian Harrison

Nov 10, 2016

I contacted Fred Anderson Toyota for the purchase of a new 4Runner via the Internet. They were quick in their follow up and we very patient when I was not able to come by the dealership for a while (couple of weeks). They followed up but worked with my schedule. No pressure.Day of test drive was easy. Pricing was better than what I could have through TrueCar or at another dealership. They led with a great price/package. Accepting was easy.

Buddy Hall

Nov 10, 2016

Punit was the most knowledgeable salesman we've ever dealt with. So kind and made sure our needs were met. Highly recommended! Also I'd like to give a shoutout to Larry Pickett. He wasn't at all pushy but wanted to make sure we understood everything. We felt he spent longer than us than was necessary. We only hope when we're car shopping again, we will be able to work with the same two gentlemen.

kaybird

Nov 10, 2016

Len was wonderful to work with, from the first phone call to the good-bye. I felt cared about and respected -- which is important for a woman. All through my experience, I felt in charge and able to make decisions without being rushed. In addition to being knowledgeable, Len Barnes was blessedly calm! Thank you, Mr. Anderson, for another good experience.

dgasgadshdarhehr

Nov 10, 2016

Good price for the vehicle that we wanted. We shopped around at other dealers and the price was the best although there was some confusion on what was standard on the vehicle or not.

La' Diva

Nov 9, 2016

From the beginnning to the end of the sale Mr.Larry Wall and the other staff that assisted me left an everlasting impression. Thank you Fred Anderson Toyota for exceptional professional staff.Deborah D. Milliken

New Highlander Owner

Nov 8, 2016

Stephanie was very knowledgeable in helping me with my Highlander purchase. Throughly enjoyed the experience with her. Great Job, couldn't recommend her any higher! Would work with her again and recommend her to my friends. I have been car shopping for several months and I can't tell you how many salespeople I met who didn't value me as a customer or listen to me as Stephanie did. As for the dealership - Overall good experience. However I feel that the dealership should be transparent and upfront about all the overpriced add-ons they pass on to the purchaser rather then try to hide them. By NOT posting the MSRP and invoice on the window, they hide these add ons such as window tinting, conditioning, and sealants. In my case it was over $2,000k in additional costs. They need to be up front, transparent, and honest with their customers. That was the only disappointing part of the experience. That is the reason I gave Bryan a 4 out of 5 - as management representing the dealership he should lead by example in transparency and honesty, otherwise I would have given him a 5.

Saikiran99

Nov 8, 2016

Stephanie was excellent right from the time we entered the showroom. She understood what our requirement was and we closed the deal in 2 hours. This is what I would call customer delight.Stephenie you are awesome.

Jose Serrano

Nov 8, 2016

Smooth purchasing process, our salesman Riz Lebbos was very professional, friendly and negotiable. I have been a Fred Anderson customer since 2008 when I bought a RAV4 and I can say that they provide good customer care. I went in to buy another RAV4 for my wife and by the end of the process I left with two vehicles, a RAV4 for my wife and a Corolla for myself. I will continue to recommend this dealer to my friends.Overall Riz was awesome, very knowledgeable and friendly.

googi14

Nov 8, 2016

Steve Martinez is awesome. He informed me about the Prius I wanted without pressuring me in any way, which is what I look for in a salesman.

nsanyal5

Nov 8, 2016

Had a great experience leasing my first brand new car. Robert Powell was the salesman and he went above and beyond to make sure we given the best deal and experience. He was the last salesman at the store when we left, which shows that he made it his priority that to ensure that everything was taken care of for us. Robert is a very friendly and personable salesman, I would definitely recommend him to any first time buy or any buyer in fact.

TCS

Nov 8, 2016

Like most people, I don't enjoy buying a car. Steve was great to work with and having bought a car from Fred Anderson before, I already knew the dealership went above and beyond in customer service.

Srdavis02

Nov 7, 2016

Our salesman, Robert, was very helpful in our family purchasing our first Toyota Highlander. It was our first time at the dealership - I've purchased dozens of cars and this was one of the better experiences I've had. No pressure- nice atmosphere. We would recommend.

Tonya

Nov 7, 2016

would be all day trying to explain the issues I was having trading in my vehicle and getting into another. But let's just say I walked into this dealership discouraged before I even got there. But that feeling was instantly turned around the instant I shook hands with TIM GERMAINE! He was knowledgeable and professional. Even if it did not work out with me getting a vehicle I had the best experience that I have had at a dealership ( Honda, Thompson Buick Cadillac, Enterprise and Capital Ford) so trust me when I say if you are looking for help the staff here is a true blessing!! Thanks to Mike also not sure of his last name but he is who I signed my final paperwork with.

Cparris63

Nov 7, 2016

We had a great experience purchasing my Hyundai Santa Fe. We were able to test drive quickly, negotiate our price and walk out the door in a few hours

George McDaniel

Nov 7, 2016

Was very easy to Deal with . No back and forth between sales and customer. They gave me top dollar for my trade . Would recommend them to anyone in the market for a used car. My sales guys Donnie Ray was great and delivered on everything he said he would.

liushijie

Nov 7, 2016

with the information posted online, I have the certain tagert when I came into the store. after inspection, the purchase process is real quick and easy. the employees are friendly there.

satisfied

Nov 7, 2016

Internet Sales Manager listened to what I wanted and delivered exactly what I asked for. If I am in the market for another Toyota, I will contact him first.

Arup Sharma

Nov 6, 2016

I really liked the way my purchase process was completed real quick. The family plan is a big plus to have. I also appreciate the way Junior Hayes explained features of the car.

Happy 4Runner Driver

Nov 6, 2016

I came in knowing exactly what I wanted and had found the car I'd like to test drive online. Sal answered all my questions and didn't try to change my mind (poor experience with this elsewhere...). It was my first car buying experience and Sal just made it easy. I will definitely be recommending Sal and Fred Anderson to family and friends.

Meadows4

Nov 6, 2016

Everything was great, my salesman, Marvin Cobb was wonderful. I just purchased my second Toyota car from him. I would definitely recommend him to others.

Choochabob

Nov 4, 2016

Upon my initial inquiry, they were very quick to respond to my concerns about whether or not the vehicle was smoke free. Once that was addressed, I did a follow up to let them know the earliest I could drive several hours to view the vehicle in question was a week away. Thinking the vehicle could sell in that period, I asked if a monitary deposit, (refundable) would hold the vehicle until then. Since then, the only correspondence has been several e-mails asking how can we get together to gain my buisness. Nonetheless, they have not done anything that would discourage me from considering them in the future. For now, I'll continue to monitor the vehicle of interest and if it sells before I get a chance to see it I will not be disappointed. It's not a NEED right now. Just caught my interest.

turner

Nov 4, 2016

Jim Amerson made the car buying experience easy for us. He answered all our questions and helped us select the model best suited for us.

Satified Kathy

Nov 4, 2016

Steve was very friendly and courteous. He absolutely new the Toyota product line and the features of the models we were considering. He took the time to obtain a number of examples of the styles we were interested in. Steve answered all the questions we had. We certainly would recommend Steve as a knowledgeable sales representative to see when shopping for a Toyota.

Nickx44

Nov 4, 2016

My wife and I were welcomed as soon as we entered the used section of the lot by Donnie Ray. He was extremely professional and courteous. If we ever need another vehicle we will be back here for sure

foobar

Nov 4, 2016

Carl was great. This is how car buying should be. Carl spend quite a bit of time with me throughout the process of me buying a car. He was very knowledgeable and helpful.

Paul Fritz

Nov 4, 2016

Jan was great! She took me on multiple test drives, answered all my questions, provided me with a detailed overview of the vehicle and options and delivered a great deal on the vehicle.

Bwise

Nov 4, 2016

OUR COURTEOUS SALESMAN LEN BARNES GAVE MY HUSBAND AND I THE MOST AWESOME AND NO NONSENSE APPROACH TO OUR PURCHASE. THANKS SO MUCH LEN BARNES!

toyota

Nov 3, 2016

The salesman was very knowledgeable about the product and showed me have this car is right for me.The work on the financing was great and the kindness of the customer service people with the hot cookies was to dye for. I don't like going back and forth with the price. Mr. Harrison show me the best price payment for what my credit could get me.

nishant1

Nov 3, 2016

They were very friendly and gave me proper advice while picking my vehicle. The sale representative took care of almost everything from prices to features.

Oliver

Nov 3, 2016

She helped during my transaction and even now she is still calling and answering my concerns. I appreciated all the efforts she did to help getting my Toyota Camry 2012. very nice, very polite. She took all her time to explain everything I did not understood. Thank You Georgiana for your help!!!

vivi

Nov 2, 2016

I have purchased several cars from Fred Anderson Toyota. Their sales team is helpful & attentive. The service department is great! I always feel they have done their best job for me.

Sweetthuyblog

Nov 2, 2016

Thanks Jan for helping me with my new car! The best place to go because everyone is so friendly! I will tell everyone who needs to get a new car!

Cmm06k

Nov 2, 2016

From beginning to end, the best car buying experience I've had to date. Nice facilities, lots of cars/trucks to choose from, and friendly service.

jordyprince

Nov 1, 2016

Georgiana was great and easy to work with. The car I test drove and ended up purchasing was very well kept and clean, inside and outside. Georgiana was helpful and not pushy. I felt well taken care of, and was satisfied with my experience. Don't know what else could have made it easier!

jazzyjan

Nov 1, 2016

We had called in advance to see a car we saw on line...Corey had it available when we arrived and showed it to us and let us test drive it. even though I didn't like it much , we looked around and found another we pleased us more. Test drove it and then got details on it and bought it.

Prairie

Nov 1, 2016

My husband and I began our SUV buying experience by traveling to multiple dealerships throughout Cary, Apex and Raleigh. Fred Anderson was our second Toyota dealership and they provided friendly, helpful staff that made searching for our new vehicle enjoyable. We came back the following week and began negotiating what we feel was a great deal. This process was light years easier than communicating with our 2nd choice, who wouldn't provide a price for the SUV we wanted to buy, or a value for our trade-in, without first committing to buying their car over a Toyota. Rodney was just the right amount of helpful and I never felt pressured like we had at other dealerships. Shopping at Fred Anderson Toyota was a great experience.

roger4unc

Nov 1, 2016

I was looking at another dealers truck and negotiating with them to add some additional options when Steven sent me a email inquiring how he could sell me the same truck. I advised him what options I wanted and he checked with his sales manager and agreed to the extra options at no cost to me. He also provided me with a better price than the other dealer who would not agree to one of the options I asked for. Steven was very professional and courteous through out my truck buying process. I'd also like to commend Gary in installation for his help. He walked through the parking with me so that I could see the 2 different types of running boards that I could chose from and I was able to see the exact kind that I wanted. Steven and Gary also showed me what another option installed would look like that I wanted.Everyone that I came in contact with were true professionals.

Taylor

Nov 1, 2016

Everyone at Fred Anderson was so helpful and worked extremely hard to get me the best deal possible. I am very pleased with my purchase.

Oh What A Feeling...

Oct 31, 2016

Everyone that we dealt with during our Highlander purchase was very attentive, courteous, straightforward and professional.This was the best experience we've ever had at ANY dealer.We tried another dealer but we were not taken seriously regarding our purchase until it was too late.While we were already looking for a new Toyota Highlander (our 4th Toyota), the 0% financing was the biggest reason for our purchase at this time.

paul206

Oct 31, 2016

Good place to buy a car. Justin was friendly and helpful without being high pressure. The building is beautiful and comfortable. You hardly feel like you are at a car dealer.

Davis022

Oct 31, 2016

I HAVE BEEN A CUSTOMER OF FRED ANDERSON FOR THE LAST 8 YEARS. I WOULD NOT TRADE WITH ANY OTHER CAR DEALERSHIP AS LONG AS I CONTINUE TO GET THE GOOD SERVICE THAT I AM GETTING...............................SMILE

jenifer14

Oct 31, 2016

After purchasing my new Highlander, I had several questions regarding the car. I reached out the sale person Jan Crow and she is always willing to help me. I'm so happy with my SUV and service I received so far from Fred Anderson Toyota's team.The only issue I have with financing, I asked if 0% interest rate was available and was informed that something that's not available for the highlander but I see it's available for the month of October at Fred Anderson and I purchased by SUV on 10/4/16. :(

warrdum3

Oct 31, 2016

MIke and the sales department did a good job for us as near as we could tell. The Business Office guy talked us into additional warranty we probably do not need. Toyota's have a better reputation that that. Its our fault. We should have said no and taken the chance that all the things he described would not happen.

meredithpaige16

Oct 31, 2016

This was my first time buying a new car and the employees at Fred Anderson made the process easy and as stress-free as possible. I appreciated that they got me exactly what I wanted, and did not try to sell extra features or add-ons that I did not need.

Rhonda R. Reese

Oct 31, 2016

Excellent servixe. My salesman, Jeff Teague was knowledgeable, had a great personality and was NOT pushy. I appreciated this greatly sonce i was dreading having to go through this process. Everyone at this dealership made it easy and comfortable to get my new car. I got a pretty good deal without having to do battle and I have the perfect vehicle for me. I'm in love. Thank you!

Jturner1218

Oct 31, 2016

Professional staff. Extremely friendly and willing to help. We would recommend them to anyone. If you are looking for a great vehicle and awesome service go to Fred Anderson where setting the bar high for everyone else is their motto.

pra

Oct 31, 2016

The Sales Group was easy to work with and very friendly. Did not take up much of our time. They worked with us to find a price that was suitable.

Mariam14

Oct 31, 2016

Riz Lebbos was great mad the process very easy and got the vehicle I wanted Arizona worked with me until I was satisfied not pushy at all

Anne Cowan

Oct 31, 2016

Mike Lee was the best salesman I've ever worked with! The rest of the staff was incredibly professional and welcoming. I will refer friends

Rtfrederick

Oct 31, 2016

Larry was very helpful in making our purchase successful. This is the second van we have purchased from Larry and would highly recommend him to a friend

Reavis,nancy802

Oct 30, 2016

I was referred to Justin by a friend that had just purchased a new car and the good experience she had with his sale ability. He was very pleasant and knowledgeable and I trust he gave me the best deal I could have received. However, I do not know if I got the returning "loyalty" discount that comes with this purchase. Justin told me to call him anytime I have a question. I will recommend him if I find anyone needed a Toyota. Thank you.

TJH

Oct 30, 2016

We met with several people over a period of a few months looking to replace our Highlander. Everyone we talked with took the time to understand what we were looking for and gave us an opportunity to test drive several vehicles so we could have a better way to judge what was best for us. We eventually decided on an Avalon. Junior Hayes was our sales person. We have been buying cars for over 40 years and have never had a better buying experience.

Lauren827

Oct 30, 2016

Justin was patient and very helpful. Made the decision very easy for us! Lots of choices to look at and see the different options. All the staff were kind and very helpful.

pjh425

Oct 29, 2016

very professional, helpful and good price, found the car we wanted and had it shipped from factory. I would recommend this dealership to friends and family

Tom E

Oct 29, 2016

Good service and professional sales. Jan Crow was a pleasure to work with. Process was quick and easy. Would return again and recommend Fred Anderson Toyota.

plevermore

Oct 29, 2016

My experience with Punit was outstanding in every respect. He did everything that the ideal car salesperson should do; he was helpful but not pushy, flexible, resourceful and efficient. Even more than that, Punit went above and beyond in a way that has made me a real fan of Fred Anderson, and I plan to encourage everybody I know to buy their next car there.I have bought my share of cars over the years, but I have never had such a positive experience as I did with Punit Chhabra and Fred Anderson Toyota.

Mitch Furst

Oct 29, 2016

Larry did an excellent job. His no-nonsense style and friendly attitude made buying a car simple and easy. I look forward to my next car purchase with Larry.

flair rav 4

Oct 29, 2016

My experience was great with Jeff. He is a wonderful salesman, Jeff answered every question. Jeff was so polite. Everyone at dealership was friendly and it is a beautiful place. Great waiting areas.

Toyotajunkie

Oct 29, 2016

I recently bought a new 2017 Tacoma and the folks at Fred Anderson were awesome! I got a very good deal on the new truck and on my trade in. Junior was a friendly and honest salesman. Couldn't have been an easier and more pleasant experience, even with my kids being with me!

jrayes7of9

Oct 28, 2016

I found Fred Anderson Toyota through USAA's car buying service. I walked in to look for a used 2015 4Runner and was immediately greeted by Donny. He didn't bum rush me like most salesmen would, which I felt started things off well. Donny is very honest, gave sincere input, is laid back, and helped me find what I wanted and didn't give me the runaround or pressure me into looking at anything I didn't want to. He was great to talk to and we worked out a deal together to get me a certified used 4Runner at a great price. If you ever want to look for a Toyota, Donny is your man.

Laith JAJO

Oct 28, 2016

That was my first visit to Fred Anderson Toyota - Raleigh and I am so Happy, Mr. Jim Amerson wea so gentle And professional , he did his best to make me satisfied and happy , he gives me a lot different shapes of options.

PJ YAN

Oct 28, 2016

John is very nice and gave me and my friend a good experience when purchase the car. I decided to buy the car so quickly, and John also gave me a good price.

Liziya Joseph

Oct 28, 2016

This was my first purchase. It was a good experience. I was comfortable and it was a smooth process. I will be happy to recommend this dealership and the agent.Thank you,Liziya

RBC

Oct 28, 2016

We just purchased our second vehicle from Steve Martinez in 3 months. Steve has a tremendous amount of product knowledge and was very patient with us while we made our decision! Steve is AWESOME and extremely easy to work with! We would recommend him to anyone! Thanks Steve!!!

Helen Dobbins

Oct 28, 2016

I visited other auto dealerships before making my car selection, but Stephanie knew her Toyotas and it showed. I think it's important to study your product and be prepared. I also appreciate polite and authentic customer care and that goal was met. I am hoping that I will find the service department just as satisfying.

Sandra Coyne

Oct 28, 2016

I was there for service on my 2012 Camry. I decided to walk around the parking lot to look at new cars since my daughter needs a vehicle. Lissette approached me. She was not pushy. So I asked a few questions. There was a car that I was interested in. She was very helpful without being pushy. The conversation proceeded, and I bought a car. Now my daughter can finish vet school driving my 2012 red Camry that was being serviced. Thanks!

jennw18

Oct 28, 2016

Our experience (both visits) were enjoyable. Staff was friendly, informational and efficient. Although we did not intend to purchase a car, we were happy with the outcome and appreciate all options the staff provided to ensure we were making the right decision for us and our family.

Farmer John

Oct 28, 2016

Sales staff was responsive to helping me find the vehicle that would fit my needs at a price that was in my budget. Everyone was very helpful in suppling information I needed about the vehicle. From sales staff, finance, and service department everyone was great.

Flatiron1

Oct 27, 2016

I went in to inquire about ordering a new truck. Mark was very helpful and was able to get the exact vehicle I wanted. He kept me updated as I waited for my truck to arrive and made sure that it was exactly as I wanted when it arrived.

Jessie Francese

Oct 27, 2016

The dealership was very attentive to our needs, even though we were there at very busy times. Georgiana called us to let us know a 2014 version of the car we wanted arrived. They let us drive it right away and it was priced competititively. We are very happy!

Joy $!

Oct 27, 2016

My husband, and I felt welcome by your employee, Donnie R' at F.A.T., on Glenwood Ave, Raleigh, NC. He was very knowledgeable, answered our questions, with warmth. We felt that he was always telling us the truth. He his an asset to Fred Anderson Toyota. Great job!

rar2345

Oct 27, 2016

Andre contacted me to see what I was interested in. He listened to me and was not pushy at all. Overall an excellent experience with a salesman.

Pb

Oct 27, 2016

Georgiana was great to work with. She was Knowledgeable and to the point with pricing. She did not try to rush us with our decision.

ABN1990

Oct 27, 2016

My husband and I recently purchased a used Corolla from Fred Anderson Toyota and the process could not have been easier. Jay and Al were both wonderful to work with and they thoroughly answered all our questions. David, in finance, was great to work with as well! It was the least stressful "big purchase" we have ever dealt with. I highly recommend this dealership, not only for their well-known cars, but also the outstanding customer service.

hrwilson

Oct 27, 2016

I knew what I was looking for when I came in and the staff was friendly and helped me find the perfect car and worked with me to get a price I could afford.

onewsome

Oct 27, 2016

This was our family's 6th purchase of a Toyota since 2002, all through Carl Anderson. If they weren't treating me right and providing me with quality vehicles, then I certainly wouldn't have stayed with them this long. My highest recommendation for all involved.

Silva Cloud

Oct 27, 2016

Marvin Cobb made me feel like I was a very important person and he made sure I was comfortable with the car choice I made.

rhurst777

Oct 27, 2016

This dealership was top notch! Bryan went above and beyond my expectations to ensure we purchased the car I was comfortable with. He gave us suggestions and his advice, but was in no way pushy. After we decided to buy the car, the process was absolutely painless. So quick and professional. I would strongly recommend Bryan Harrison to anyone who is looking for a new or used vehicle. He is truly amazing!

PatD

Oct 27, 2016

Stephanie was very professional, and treated us with respect , giving us a hassle free buying experience. I would not hesitate to recommend her to my friends and family.

SW

Oct 27, 2016

We enjoyed working with Steve Martinez and Fred Anderson. Great customer service. Quick response on emails and calls. Honest dealership that stands behind their product.

SZ TING TZENG

Oct 27, 2016

I don't know cars much but when I have some doubts about my car, the sales representative and the manager help a lot!!! Now I enjoy my first car very much.

Tacoma andy

Oct 27, 2016

Very professional, friendly, negociable Good customer care. I will recommend this dealer to my friends and my customers.My sales person Mr. Arizona Lennox was truly professional and work with my price range.

susan beasley

Oct 27, 2016

The staff was welcoming and friendly. They were willing to work with me. I knew what I wanted & could afford and Steve made it happen. He's just awesome!

DanC

Oct 26, 2016

Team at Fred Anderson was helpful and efficient.. Stephanie Johns was great! price was good, the responsiveness was nice and overall a very good experience with this dealership!

kylefortman

Oct 26, 2016

Riz was attentive and laid-back, he made my buying experience as smooth and easy as I could possibly hope. I went in to buy a Scion FR-S/Toyota 86 that morning, found a great one and drove it home the same day. I never thought for a second that there was another dealer worth considering. Great experience that I would definitely recommend to anyone.

Jason Sheets

Oct 26, 2016

My purchase took me four visits in total. Corey was very helpful and down to earth. My time is always in short supply and the team here was both receptive and accommodating. I was impressed with the teamwork. It was evident that there was much behind the scenes communication between sales, management, and finance. I appreciate the smoothness of the purchase and respect of my time. I will certainly recommend and return!

Thuan dang

Oct 26, 2016

Jody, the salesman, is awsome to work with. He is fun and nice. I traded in my car with honest offer after first try exchanging deal, so it can save me time to do it myself. Everything goes smooth to work with Jody and with his finance team. I would recommend my friends to him at Fred Anderson.

jocelyn.thomas

Oct 26, 2016

I was looking for a very particular vehicle and John found one fairly quickly. He was always very prompt with responses and eager to help.

JacksonSD

Oct 26, 2016

The entire process, from the test drive through the actual purchase, was a pleasant experience. I would highly recommend this dealership for anyone interested in a new car purchase.

Happy

Oct 26, 2016

Entire process from Start to Finish was enjoyable, pleasant, and thorough. I highly recommend this dealership for your Toyota purchase. Talk with Steve ... he was great.

Joshuac1217

Oct 26, 2016

This dealership with the help of Lissette Hernandez (awesome sales woman) was able to help me get a 2016 toyota corolla L with 7 miles on it for a very affordable price. I enjoyed the time and the helpful employess, the dealership overall is superb. 100/10

just us

Oct 26, 2016

My husband contacted Carl Anderson by email when he saw a car that was what we were looking for. Carl was quick to reply and within a short time I am now driving my new Corolla that replaces my previous Corolla bought 10 years ago from Anderson Toyota. Larry did a great new owner education and handled the paperwork efficiently.

1moretoy

Oct 26, 2016

It was my first time back in over 10 years. It was no hassle and the folks there were friendly. The only thing that could have made the experience better would have been if the finance officer and salesman had better knowledge about the vehicle than I did.

jb11

Oct 26, 2016

Upon arriving at Fred Anderson Toyota in Raleigh, I was greeted by Mike Toy. My wife and I told him what we were looking for and he was very helpful in leading us in the right direction. At no point was he pushy or made us feel uncomfortable. We really trusted Mike and felt comfortable making this big decision with him, unlike at Hendricks Toyota in Fayetteville. There we felt misled and backed into a corner to make an impulse decision on a vehicle we really had no intention of buying. Everybody at Fred Anderson Toyota in Raleigh though was phenomenal to work with. The finance manager, David Foster, was great to work with as well and he explained everything to us in great detail in a way that was very easy to follow. All in all, I highly recommend Fred Anderson Toyota in Raleigh to anybody. They have a great selection and an even better staff to work with. When my wife is due for a new vehicle, we will be going back here.

bala

Oct 26, 2016

it was a no hassle deal - we worked the numbers out in 15 mins and closed the car in an hour including an exchange. Justin was great to work with

Omac19

Oct 26, 2016

I thought Al was wonderful! Very helpful! Worked well with me. I thought I had the right price with everything included and that's what I signed for and then once I brought my paper work home I saw that it wasn't exactly what I had agreed too. Disappointed. Love my car though.

Meadows4

Oct 26, 2016

Everyone shows teamwork in make customer/guest happy. They're #1 priority is that you're satisfied in every way. They work with you and they're not just selling you a car they're making sure it's the best car for you and your needs. I'm appreciative to everyone especially my salesman Mr. Cobb

Carhappy

Oct 26, 2016

I give Fred Anderson a excellent rate. They have the most proffesional staff. They were really knowledgeable about the cars. I would definitely recommend a friend to this dealership.

Ronald A Stumpo

Oct 26, 2016

All the people involved were extremely helpful and courteous. I had a very pleasant experience and would recommend Fred Anderson to all my friends and associates.

tammyseldon

Oct 26, 2016

I had a very enjoyable experience at this dealership. Thank you for being welcoming and inviting and answering a lot of my silly questions. I appreciate it!

Tmichels

Oct 26, 2016

Fred Anderson Toyota did a great job in finding the car I wanted at a good price. All the employees I worked with with were helpful, from sales to finance. Thanks!

EmilAban

Oct 26, 2016

I have purchased 5 vehicles from Fred Anderson and couldn't see using anyone else for my vehicle needs. If they didn't have the vehicle I was looking for, they found it for me. Nobody provides better service throughout the life of your vehicle

Michael Beltran

Oct 26, 2016

this is the third vehicle I purchased from John Lafabregue at Fred Anderson in the last 4 years. Excellent communication skills and always positive personality. I have no hesitation in returning to purchase another vehicle from John.

Jtguilford

Oct 26, 2016

Steven Bradby did a great job. He was friendly, responsive, and flexible with his schedule. The pricing was also very fair. The people in the service department were also friendly and informative.

Josh

Oct 26, 2016

I showed up looking for a vehicle with 2 young children in tow. I had only planned to do some scouting and then come back another time. Marvin Cobb greeted us in the lot. He was able to answer questions quickly and provide recommendations when we needed some guidance. Due to Marvin's help and professional manner, I was able to leave the dealership with a new truck. I was pleasantly surprised by my overall experience and would recommend Fred Anderson to anyone looking for a Toyota.

Tbird

Oct 26, 2016

Found car on internet and sent email to dealership. Len emailed me back with the info I requested. Since I lived out of town he told me he would meet early the next morning if car was not sold. At 9 pm he followed up that the car was still avaliable . He was waiting on me next morning at 9 am. Great to work with

Dee M

Oct 26, 2016

I must say going to Fred Anderson Toyota was the BEST experience ever! The customer service provided by Timothy Germain was awesome! I'll definitely recommend his services to family and friends.

hmathews1983atgmail.com

Oct 26, 2016

I loved working with Lara. He was very friendly and worked with me on closing a great deal. I love my new car! Thanks Lara.

Hicham

Oct 26, 2016

Very Nice salesperson I will definetly come back to him and recommend him to other friend except people in part and accessories doesn't respect time and keep them promises

JoanH

Oct 26, 2016

I wasn't sure what I wanted to buy, but after dealing with Jody I knew the Prius from Fred Anderson was the right choice! Jody helped me get a great price and I couldn't be happier!

Sara Warren

Oct 26, 2016

Steve was great to work with. He was attentive to my needs and worked with me to make sure I was getting not only the car I wanted to but the service I needed.

amendzef

Oct 26, 2016

Working with this dealership was quick and easy! Stephanie did a great job helping us find just the right vehicle to meet our needs. She also helped explain all the features and really listened to what we needed.

FRED APPELL

Oct 23, 2016

Salesperson Liz was helpful, courteous, and took the time to make sure m y car buying experience was as enjoyable as possible..not a whole lot if back and forth.. the financing,paper signing took the longest which is to be expected . Overall I was in and out in 3 hours as my wife drove away in her new 2017 Camry grinning from ear to ear!!

ok_goldstein

Oct 21, 2016

I was pretty satisfied with the service until one day. I bought my car and lots of extra coverage worth over $7000 from this dealership. I did my maintenance there for about 3 years. After the last service I noticed something odd with the rear wheel and then I had an accident. When I came back to the dealership and asked them to place the car on the lift and examine if there was anything wrong, they refused to do that. And, they were VERY RUDE, UNFRIENDLY AND UNPROFESSIONAL about this. They were making up stories in order to avoid any work or responsibility. I was not blaming anyone, but just wanted for them to check it. Won't be going there again!!!

Jhaneille Downer

Oct 18, 2016

I had a wonderful experience purchasing my first car. Sal my sales representaive, was very welcoming , informative and proven most effective. I drove out of Fred Anderson Toyota a very happy customer. Thank you Sal Tinervia. It was great doing business with you.

PERCELL

Oct 12, 2016

HAD AN AWESOME EXPERIENCE AT FRED ANDERSON TOYOTA. I WAS ASSISTED BY GEORGIANA COLLER. I EXPLAINED TO HER WHAT I WAS LOOKING FOR AND SHE CAME THROUGH.

Margie Hinton

Oct 12, 2016

I went to Fred Anderson to look a car for my Myself. My Daughter and I was sent to Salesmen Len Barnes to help us and he did not Disappoint !He took us to look as Used Cars as I wanted and I feel in love with a Green Rav 4 Toyota, 4 door V6 . He explained in detail about the car , the Features and the Warranty w/the car. We went for a test drive and was happy with this car. We went to the office to write up the paper work and we drove home the same day!(Yeah). Len is Awesome. I will refer him, and Fred Anderson to my neighbors , family, and friends. Everyone loves it . I get Compliments everyday. My Daughter has a Camaro , and she loves driving it . Thank you Len Barnes !

Siennamom

Oct 12, 2016

Terry goes above and beyond! He goes out of his way to make sure everything about my vehicle is addressed and does so with an energetic, positive attitude!

Car buyer

Oct 7, 2016

Walked and was greeted by salesman I had scheduled online. Car chosen financed, paid for and I was out the door in less than 2 hours

Emma

Oct 5, 2016

Jamie West was very friendly and efficient. He took care of our needs at every turn. Overall your dealership was able to offer us an appointment several days earlier than the competition. Great job.

Tameika

Oct 5, 2016

My rep knows me by name and he always makes sure I have a flexible appointment and if I need to get a car to work he also takes care of that.

Vijay

Oct 5, 2016

I have went to office on Sunday .They have received me well and has provided me with all details. Credit run report, papers and everything happened so fast.

Megan

Oct 5, 2016

The staff was amazing. Chris helped me out and he was incredibly nice and also saved me an extra errand by helping me get my car inspected too!

Mary

Oct 4, 2016

Was all handled in a very prefessional manner and also in a timley manner. Also the rep check for any coupons on my service.

Hardrik

Oct 4, 2016

Very Nice quick and excellent Service, waiting lounge has good service and refreshments, you can do your work. Finally all the service care staff is very nice.

Victoriano

Oct 4, 2016

your staffs are so helpful, most especially Mr. Andre who are so patience with us . That prius really a wonderful car which help me have a peace of mind when my wife drive it home from work (7pm-7am) awesome safety sense.

Philip

Oct 4, 2016

The oil change and tire rotation took only 45 minutes to complete, faster than estimated. Now adding additional words to satisfy this stupid 20-word requirement.....

Tanya

Oct 4, 2016

Immediate service and questions answered on site. Service was completed on time. We needed service due to a recall. Attempts were made to complete this service at another location. The part needed to be ordered. After three months of waiting, moved on to Fred Anderson Toyota. The part was in stock. The job was completed within 24 hours.

Lisa

Oct 3, 2016

Always friendly staff. My car was done on time and nice customer lounge! Fred Anderson is the best. Family plan, convenient services hours. I can't say enough good things.

William

Oct 3, 2016

Lots to choose from and no salesman bearing down on you. Had time to shop with room to think. It''s a big decision for most people purchasing a car, the last thing we need is to feel rushed or pushed.

Lorraine

Oct 3, 2016

Friendly and efficient service from the sales rep. He did not rush us through the process even though he appeared very busy.

Jemal

Oct 3, 2016

Customer service is way above the competition. The entire staff was very courteous, professional, and extremely helpful. I have found my new dealership.

Ivan

Oct 3, 2016

Everybody is friendly and ready to help.Everything was done fast. Car was provided with full fuel tank.A lot of cars you could choose from.

Michele

Oct 3, 2016

I was in and and out very quickly. Very nice. Requiring at least 20 words in this feedback box is extremely annoying. You need to change that.

Elisabeth

Oct 2, 2016

Appreciate the thorough customer support. Service manager double check previous history so I didn't duplicate in 120,000 mile service, thus spending unnecessarily, car service I had already had done. She also said the car would be done at one PM, and it was done a little earlier.

Sarah

Oct 2, 2016

Chris Hughes was excellent. He was very friendly, personable, and efficient. He definitely gets a 10!!!! Kudos to him for outstanding service!

Alanna

Oct 2, 2016

The employees were very helpful, the lounge was very nice, and the staff provided good deals and were very accomodating even though the computers were malfunctioning.

Anne

Oct 2, 2016

Jessica Mcaffrey was really nice to work with and very knowledgeable. She gave us helpful advice on what to do and what was not necessary for our 60k mile check up. The facility is really convenient and modern.

Justin

Oct 2, 2016

The Fred Anderson Family Plan will save me money on maintenance and oil changes for a long time! We had a great car buying experience!

Sharon

Oct 2, 2016

The customer service was awesome. My car buying experience was easy and painless. Everyone is super nice and answers all of my questions.

Mike,SempFi06

Oct 2, 2016

Michael Toy at Fred Anderson Toyota treated us professionally and understood our needs in shopping for a car. Extremely knowledgeable and friendly experience without the pressure of car buying, absolutely painless.The Staff was friendly and courteous. I would highly recommend purchasing a car with the help of Michael Toy for any prospective buyer!

Daneekah

Oct 1, 2016

Quick and friendly service. Staff was very on top of it, I was greeted immediately and walked through the process. I was even asked if there were any additional concerns, outside my normal maintenance. Very thorough team!

Charles

Oct 1, 2016

We liked the fast, friendly service and large inventory of pre-owned vehicles. The facilities are conveniently located and easily accessible, being about a half mile from I-540.

Brian

Oct 1, 2016

I have been dealing with my service advisor, Ryan Cesar, for many years. He is personable, knowledgeable, and goes above and beyond to let me know what is needed for my car. I trust his judgment and my dealings with him have always been very pleasant.

Tyler

Oct 1, 2016

He was exceptionally friendly and straightforward. Wouldn't go anywhere else. The car is awesome, I love it. He did a perfect job picking out the car for me.

James

Oct 1, 2016

Getting finished. I do value the toyota service which is expensive. Since my insurance requires service at toyota, I have no choice but to bring it to toyota.

Kent

Oct 1, 2016

Fred Anderson has a friendly staff and clean/professional facility. My service was easy and the updated waiting room is nice.

Wayde and Gayle

Oct 1, 2016

We chose Fred Anderson over the other two dealerships in our area, one of which we had to pass on our way, because we received better customer service in a very professional manner. We were made to feel like clients rather than customers, and our existing knowledge of Toyotas was respected. Our salesperson, Riz Lebbos, listened carefully and helped us find what WE wanted, not what was on the lot that day. Our experience with Rashanda McCants in the Business Office was also positive. We were pleased with our deal and impressed with the service facility.

Suresh

Sep 30, 2016

I liked the overall buying experience. Esp. the sales person Larry Pickett. He is amazing. If not for anyting , I would recommend my friends to buy at Fred Anderson just for Larry. He has patience, talent and he is very skillful. No wonder if I see him to grow like Fred in next 10 years.

James

Sep 30, 2016

Pulling in and getting greeted is wonderful. The team knows exactly what they are doing and how they can help. I would like to take this time to give big credit to Gary Souche who took great care of me on my previous time in. Michael did a fine job nothing bad to say, but Gary went above and beyond and without being requested spoke with the powers at be about a part failure in had in my 2015 4Runner. He not only saved me $$ but the service her provided is the reason I purchase Toyota Vehicles and have enjoyed coming to Fred Anderson Toyota. I look forward to working with Gary again soon.

Janet

Sep 30, 2016

Marvin Cobb was not pushy or try to sell me anything I didn't need in a new car. The whole experience was easy and I did not feel pressured or anxious. I have bought many a new car in my lifetime and this was by far the most rewarding experience I have ever had. This was my 3rd RAV4 and I will definitely continue to by cars from Fred Anderson. Thank you.

Lindsey

Sep 30, 2016

Employees are always pleasant but service took to long. Appointment for oil change was at 6 didn't leave until after 8.

Cy3fromNC

Sep 30, 2016

Well, the place and brand of Toyota is good just the used car paperwork was terrible.We pay good money for a well used van but, can't seem to get books to go with it. Was told that we could get them from another van but just not that day. Well, that was three weeks ago and still no books. Seems no no can return phone calls neither. Tried calling David Foster many times for paperwork but he never called us back. I even called a GM from the used car area, seems like Jimmy was his name but, he never called back either. Seem like some personal skills/training are needed in some departments. I was impressed with Terrnce Willams and all his time he put forward to help us. He is truly a great guy and salesmen. David Foster on the other hand is a nice man but, I did not care to do business with him. My insurance company and myself have had many issues trying to reach him many times. Messages were left but never any returned calls. I hope that he can fix any issues he has about returning calls.Besides being a great van for us the dealership did one very nice thing for us. The paperwork needing some more signatures and they drove to Greensboro to get them. I really was impressed with that. I am not sure if I will buy from there again or not. Seemed like good ratings but I am wondering now. I hope things can change for them. Everyone do your homework before buying.

Slormand

Sep 30, 2016

These are my issues. In June, we bought a 2010 Highlander that hadn't yet been prepped for sale, payed top BB price b/c they agreed to detail, let my mechanic inspect it the next day, and fix an open recall on the power window master switch. I spent 2 hrs as the only woman in an empty car dealership with 2 men waiting for that car. Past 9pm and very dark in the parking lot when they finished, I left without inspecting the detail job. The next day, I messaged them about the filth and the list of issues from my mechanic (below). Sure! We'll fix all that, bring it in, which we did 0n 6/13. 1) Driver-side tire, rear rim is bent on the inside2) Dry rotted evap lines going to the air box in the front3) Passenger-side daytime running lamp is out4) The second row middle seat will not stay latched upright5) Actually detail the carLast week and huge puddle of oil in the driveway later, imagine my shock to have the tow truck driver show me a still bent tire rim. And the leaking oil? A known problem with a defective rubber oil cooler hose. Known, but not checked/fixed before selling the car. Toyota has an open safety campaign for *certain* vehicles, but not my 2010, despite it being the EXACT same hose AND failure. The reason I didn't take it to the dealership? A bent rim on a tire that yall "fixed" in June. My second mistake was not checking behind you then, especially since YOU FIXED NOTHING. Not the recalled power window motor, not things listed on the mechanic's report, not even the OTHER open safety campaign for the smart stop technology. My first mistake was buying a car from you at all. My husband and I looked at our growing kids when we chose a bigger car. Kids that were there for the test drive, that have ridden in a car with a bent rim, fire-hazard power-window switch, faulty oil cooler hose, and ignored install of the smart stop technology. Yall flat out neglected to perform the repairs as agreed, deliberately risking their safety.An intentional risk due to the deliberate ineptitude of your service department is unacceptable. Your dealers knew there would be children in that vehicle, & watched us drive away the 2nd time with our repairs. But after my guy fixed the oil hose, he checked the rest. Y'all FIXED NONE OF IT. I sent a reasonable list of expectations on 9/26: 1) Reimbursement ($300)for the repair of the oil line. You should be ashamed of yourselves-- knowing that this is an issue with your older cars, and neither repairing nor disclosing it before resale. If that engine had blown? 2) A day this week that I can bring the Highlander to have the following repairs completed, with no charge. I will also need a loaner vehicle for the duration, as it is not convenient for me to sit at the dealership all day: a.The power window master switch recall b.The installation of the Smart Stop Technology-an open, unfixed safety campaign. Toyota payed how much in fines for hiding deadly acceleration? 1.2 billion? Then didn't FIX it on my car? This campaign showed up clear as a Carolina sky when I ran the VIN for the oil hose. c.A brand new tire, not straightening the bent rim. Confirmation of the integrity of the shock absorbers, since driving on a bent rim can cause damage to those. d.Replace the dry rotted evap lines e.Replace the passenger-side running lamp f. Repair to the 2nd row middle seat so that it will stay latched in the upright position. g.Reimbursement ($40) of my mechanic's re-inspection after your repairs. His integrity, I trust. If I ran Fred Anderson, I'd have jumped to fix these issues, especially since I promised to fix them 3 months ago and did not. Instead the sales director wanted "to call me" but after they've proven to be untrustworthy, I requested we keep it on email/facebook messenger so I had a clear written record. Rather than take responsibility for their inaction, they've chosen to ignore me.

Ashley

Sep 29, 2016

After a very disappointing experience at the Used dealership my brother, a Toyota employee referred us to visit the New dealership and encouraged us to give them a chance. We were very happy with the new dealership. Our salesman was wonderful and everything was handled promptly and respectfully. We were in the dealership late with 2 kids and they did everything they could to accommodate and make us all comfortable.

Renee

Sep 29, 2016

My service tech, Lenny, was excellent! He was nice, timely, kept me informed and took the time to explain what my car needed to have done so I could feel comfortable having the work done even though I couldn't reach my husband. He's a great asset to your company. I am forever a fan!

Nikki

Sep 29, 2016

Our salesman Steve was excellent he was very knowledgable and patient with our family. He listened to what we were looking for and matched us with the right vehicle

James

Sep 29, 2016

Very helpful sale staff! JR was very helpful in putting in the time to get me into something I could afford!

Alberto

Sep 29, 2016

I had a sales rep by the name of Karl Coppins, very professional , good attitude, and helped us the whole way thru. From start to finish he was there to answer all our questions. He made the transaction go thru smooth. I will be back soon to by another vehicle.

William

Sep 29, 2016

Salesman was great however the person who did our paperwork would not return my many calls on questions I had. The titling and tags info was not submitted to DMV on a timely matter. I've had the car 6 weeks and haven't been able to drive it the last 2 weeks because my 30 day tags expired. Couldn't get any help from the finance dept and had to get our salesperson involved to get solved

Davin

Sep 29, 2016

Best place to purchase a Toyota in the Triangle. The service department is second to none! I would recommend this dealership completely!

Lawrence

Sep 29, 2016

Lack of pressure, friendly, easy to talk to, good price. Love the package for care of the car. That is it.

Richard

Sep 29, 2016

It was a low stress experience. The people that I dealt with all had their stuff in one bag, and were very helpful and knowledgable.

Funtela

Sep 29, 2016

Explained everything that needed to be done to my car. The wait was average. I was satisfied with the service. The complimentary wash was right on time as my needed a wash.

Stephanie

Sep 29, 2016

Choices of cars available, coffee and snacks on hand, comfortable seating, non invasive music, clean rest rooms. Handicapped access to sales area not immediately apparent upon arrival.

Mark

Sep 29, 2016

Chris Hughe was on top of it and although my car couldn't be ready for when I needed to leave for a business meeting, he arranged a rental.

Mikevirk

Sep 29, 2016

Riz is awesome, very knowledgeable and friendly. dealership was top notch and purchasing vehicle was absolutely painless. Staff was very quick and professional. I will definately use this dealership again and recommend family/friend

Bob

Sep 28, 2016

Chris your service adviser was very helpful and did a excellent job taking care of my issue .... very friendly, knowledgeable and easy to work with ... very very happy with him

Stanley

Sep 28, 2016

Efficient and the service man took the time to tell me about the upcoming services. Some will be expensive, others minimal cost

Jacqueline

Sep 28, 2016

My service adviser Ryan Cesar always make me feel welcome. His knowledge is very comforting. I trust Fred Anderson on Glenwood Avenue and have recommended them and of my service adviser and they were taken great care of.

Jessica

Sep 28, 2016

All of the staff members were extremely friendly and helpful. The regular shuttle driver was stuck in traffic, so another employee (Mary) got a different vehicle to take me back to my office so I wouldn't have to wait.

Iris

Sep 28, 2016

Service was very helpful and courteous. Work was done in a timely manner. Service technician seemed knowledgeable. Was greeted in a friendly manner.

Colleen

Sep 28, 2016

Pleasantness and timeliness of the staff!! I have always had a wonderful experience at the your service department!! Also really like the changes to the waiting area.

Patricia

Sep 28, 2016

The young man that help me was very kind. He brought my car to me because I am handicap and could not walk far

Nancy

Sep 27, 2016

We had a great salesman. His name was Jeff Teague. He was very informative, knowledgeable, and did not give us the hard sell. He gave us lots of tips and was fun to talk to. It was the best car buying experience we have ever had.

Nishant

Sep 27, 2016

It now looks like a new facility and everything was great last night. Service was good.. Why do u want me to fill 20 words, makes no sense. Change this text box in ur feedback please.

Jennifer

Sep 27, 2016

Professional, courteous service, and done in a very timely manner. Tires were balanced perfectly and prices were reasonable. Nice clean waiting areas too.

Alexander

Sep 27, 2016

The salesman was awesome. No pressure, and really made me feel like I made a great selection. I came in to help a friend get a car by keeping her company. You know how long & boring the process can be. Mike Lee did such a good job at selling her a car, that I came in 2 days later to buy the same car. (Different color.) I now plan on bringing in a friend to get rid of his lemon & get a new car from Fred Anderson. Oh, the process was super fast & fun.

Heidi

Sep 26, 2016

Ryan Cesar is always very helpful and trustworthy! He always clearly explains what needs to be fixed now and what can wait until the next visit.

Trevia

Sep 26, 2016

The atmosphere, amenities offered and the staff are great. I had service here and the representative explained everything and provided me with a report card. LOVE IT HERE!!!

Ashok

Sep 26, 2016

Professional salesperson. Good facilities. Customer service was excellent and the buying process was smooth and hassle free.. Enjoyed the overall process.

Barbara

Sep 26, 2016

Wait time wasn't bad and my car was taken promptly at my appointment time. I don't have any more words to say to meet the 20 word requirement on a feedback/review

David Stark 51

Sep 26, 2016

My wife and I had researched SUV s and settled on either a Highlander or Pilot. Once we drove the Highlander, we settled on the Toyota. We had gone to a couple of other Toyota dealers, and the initial pricing was extremely high. Even though they came back and said they would match or beat any deal we had, we had already accepted the Fred Anderson deal. Steve worked with us to make it happen rather than being reactive to someone else's offer, which made us both feel that the other dealers really did not want to work with us.

Rafael

Sep 25, 2016

Service was high quality and they walked me into everything they were doing to my vehicle; staff did as much as possible to deliver before the expected time

Lenore

Sep 25, 2016

Helpful and friendly service person, right on time in terms of taking the car and working on it, nice set up with the new place, comfortable lounge. Having recently taken my sister's car to another toyota dealership which she uses and waiting almost two hours past my appointment time to even be seen, i really appreciate that has never happened at Fred anderson in the last four years I have been coming.

James

Sep 24, 2016

Service advisor advised me at every point along the process.I felt like only the service necessary was being recommendedand the cost of the service performed was very competive.

Judith

Sep 24, 2016

Very pleasant which is typical of my visits. Everyone is pleasant and helpful. helpful, helpful, helpful, helpful, helpful, helpful, helpful.

Scott

Sep 24, 2016

Friendly, helpful individuals that listened to what I wanted and helped make it happen. Thus having a beneficial and successful negotiation.

Marymc0808

Sep 24, 2016

Awesome experience at Fred Anderson Toyota. Jr. was helpful and respected all of my questions/ concerns. Very happy with my experience and my new car!

Judith

Sep 23, 2016

Everything about it, the service people, I loved the new doors, the sitting area, the breakfast foods offered, the cleanliness, and the service I receive always.

Gina

Sep 23, 2016

Roland was accomodating and made me feel welcome.Also, the price of the service was very reasonable.I love driving the car!

Lillian

Sep 23, 2016

Great customer service. All my concerns were answered completely. New service center is beautiful as well as very functional. I would never take my Toyota anywhere else for service.

Melissa

Sep 23, 2016

I really appreciated the shuttle service and the facilities are new, modern, and beautiful, but the service and parts cost a small fortune to repair your car.

Linda

Sep 22, 2016

Jamie was very polite and helpful with all my concerns. Mary Toomey was also a great help with any of my host concern. Everyone was so kind.

Katie

Sep 22, 2016

Mark, my service technician, was extremely friendly and educated about everything that needed to get done to my car for the 30K mile service. The service was much quicker than I expected!

Geri

Sep 22, 2016

Easy of making appt. Professional and timely service. Waiting area very comfortable. Service area very clean. Service manager kept me up to date with progress and went over expected cots at the beginning of the appt.

Donna Ngoc

Sep 22, 2016

Roland was very helpful when I dropped off my car the night before and when I picked up. He also did follow up calls to let me know the status of my service.

John

Sep 22, 2016

Quick and friendly reception in the newly renovated service area! You will be amazed at well the new setup works!

jtd212

Sep 22, 2016

best selling practice is happy customer and I am so much happy for the service and deals they have provided. Steve was great and I am really sorry for forgetting name of the finance department's person but he was great help too. over all buying my 1st car with Fred Anderson Toyota was awesome and really really easy and clear. another thing is flexibility of system is really good and helped a lot to make procedure as fast as possible. Thanks a lot Fred Anderson Toyota.... feeling great to be in your team.

Gregory

Sep 21, 2016

The courtesy and overall customer service is unlike anything I have ever experienced! We were treated like family. NO...BETTER than family!!!

Larry

Sep 21, 2016

I WAS IN FOR A 5000 MILE SERVICE FOR MY VEHICLE. THE SERVICE REP WAS VERY COURTEOUS, THE WAITING AREA CLEAN AND COMFORTABLE, AND I WAS IN AND OUT IN UNDER ONE HOUR. ALSO MY CAR WAS WASHED.

William

Sep 21, 2016

Friendly staff and clean facilities make the mundane task of having your car serviced a pleasure. Coffee bar, fresh cookies, and cold water are a bonus.

Thomas

Sep 21, 2016

Ryan Cesar and Ali are the best! They always know how to help me. Ryan has been my service advisor and Ali has been my technician.BTW - the seats on my 2015 Camry are awful. Unless Toyota fixes that issue, I will not lease or buy another Camry.

Lisa

Sep 21, 2016

Nice facility Clean Very nice staff Estimate for future work extremely HIGH!! Will have work done at small shop locally

Emma

Sep 20, 2016

Chris Rossetti is very helpful every time I bring my car in and makes sure my experience is as easy as possible.

Jill

Sep 20, 2016

Super fast! I came an hour early expecting to wait. They got me out 5 minutes before my scheduled appointment.

Michele

Sep 20, 2016

Really appreciated my service manager Jessica Mccaffrey, giving me info on tire rebates! Something I would otherwise ave known about.

J Acosta

Sep 20, 2016

We were on the market for a brand new Toyota Tacoma. After countless internet searches and several visits to the Toyota dealers in the area, we decided to buy our car at Fred Anderson Toyota (Raleigh). Mr. Steve Daniels was very knowable and patient, answering every single question we had. He showed us several trucks and helps us choose our best fit. We also had a good experience during the pricing negotiation with Mr. Ken Cobb and during the final paperwork with Mr. Robert Powell. We definitively recommend Fred Anderson Toyota!

Rudy

Sep 19, 2016

Your staff, from Anthony who initially helped me to the service tech (name escapes me) - VERY professional and helpful. Honest, high integrity guys.

Alejandra

Sep 19, 2016

Chris Hughes was so helpful with my doubts and very kind. I'll definitely come back in my next appointment to this location

Yashaswi

Sep 19, 2016

Everything went well. Great facility, awesome people, very knowledgable and helpful. The waiting Lobby is very good too and they serve starbucks coffee

Mary

Sep 19, 2016

The warm hospitality and prompt attention given as I drove into the service area. I just love your hostess, Mary. She includes everyone into the conversation, and offers her assistant to all. THE DECOR IS BEAUTIFUL. Mary

Tiffany

Sep 19, 2016

Great customer service! Nice, new facilities! Very nice bathrooms with private, individual stalls and seating for breastfeeding mothers. Definitely would recommend!

Voloria

Sep 18, 2016

The staff is so awesome! The cafe feel of the waiting room makes routine maintenance a lot less annoying. The fresh baked cookies are delicious

Angier

Sep 17, 2016

Pollute.friendly and quick.i wish I didn't have to go way out 70 hwy for routine service.very nice waiting room.thank you

Jenny

Sep 17, 2016

Very great customer service. Sent me off in a rental car when my service was taking longer then expected. Nice comfortable waiting area with snacks and coffee!

Jackie

Sep 17, 2016

The ease of checking in and out when having my vehicle serviced and also the the waiting area is excellent with well provided seating.

Vickie

Sep 17, 2016

Very professional, courteous, personable. Made me feel very welcome and comfortable. Took well under an hour to complete my oil change and service.

Aleta

Sep 17, 2016

Friendly, responsive staff. I waited and needed to make a meeting and the staff worked with me to ensure the service was done and I was able to make the meeting.

Katrina

Sep 16, 2016

The staff was very friendly and helpful especially Anthony Shehdan, my service advisor. He was very courteous and attentive to all of my concerns and questions.

Michelle

Sep 16, 2016

I was able to wait in comfort, my service rep was very helpful and the work was done as promised.

Claudia

Sep 16, 2016

The new waiting room and service facilities are beautiful! Ryan Cesar is wonderful to work with; I trust him and appreciate his looking after my car. Thank you!

jonp

Sep 16, 2016

We were in the market for a new car but dragging our feet as we were not looking forward to the long drawn out process with haggling and games. Fortunately we contacted John Lafabregue through the internet sales department and quickly set up a time to test out the different vehicles we were looking at. Then it was a quick process to pick exactly what we wanted. We preferred to do much of this via email and John was very prompt and detailed with all of his replies. His pricing beat the competition out of the gate. John was very patient and informative when we started decided we wanted to check out a hybrid version and quickly set up a time for us to test drive. With the perks of buying at Fred Anderson and the good price it was an easy decision to buy there and the whole process was done and we were driving away in our vehicle much faster than we anticipated. We have since come back to have a trailer hitch and roof racks put on and John met us at the door and took care of everything. The dealership itself is very nice and everyone was extremely friendly and courteous. Thank you for making this so easy, John we will be back when its my turn for a new vehicle.

Joan

Sep 15, 2016

The service was quick and the attendant was curteous and efficient. He also found me a coupon to offset the cost of the repairs.

Ida

Sep 15, 2016

It was easy going and right to the point. Even though I got there a little earlier than expected I was taken in by another service rep so they could get started working on my car and the paperwork went to Ryan's desk.

Joseph

Sep 15, 2016

Lenny was very helpful w getting me in the queue to have my 55000 mile check up, comfortable service setting including the ability to use the internet while I waited

Jennifer

Sep 15, 2016

Easy and convenient. Great open and close hours. I love making my appointment online. My kids enjoy the hot chocolate and kids room.

Beth L

Sep 15, 2016

Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the service records for my visit and makes helpful suggestions.

Michael

Sep 14, 2016

I took my car in for service and the people were great, the facility is great, everything was done quickly.

Tonya

Sep 14, 2016

Roland was friendly; professional and very helpful.The new service, lobby and bathrooms area is spacious and clean. Loved having one person to speak with instead of multiple customer service reps.

Steven

Sep 14, 2016

Roland mtn.service such thoughtful caring friendly personality he has makes me look forward to coming for service every three weeks.like coming to see a friend makes waiting worth it.

Mary

Sep 14, 2016

Very nice facility- people were quite pleasant - no pressure. Staff was very engaging, very knowledgeable about the automobiles they were selling. I felt no pressure from the sales staff, and negotiations were open and hospitable.

Julie

Sep 14, 2016

My salesman was extremely professional, listened to my concerns and worked hard to get me the deal I wanted. He was honest about the process and so were the other staff I interacted with.

Samuel

Sep 14, 2016

Professional and Friendly plus quality service. Service rep was knowledgeable and interested in my specific needs. Loved the new facilities from being totally inside to the quite area for work while waiting.

bigdavemeister

Sep 14, 2016

Over the past three years I have bought two cars from Fred Anderson, and while both experiences were different I was VERY satisfied with the outcomes. After my first purchase I thought it might just be that we found a great sales person. Dan Marek was amazing to work with! There is no pressure, he is extremely honest about the cars and their conditions, and he has always provided a fair price for both my purchase and trade in. I would highly suggest him if you visit.That said, about three weeks after my second purchase from Dan the check engine light came on and the car lost the ability to accelerate. Instead of trying to make excuses and get out of any major repairs, they immediately began taking care of the repairs while providing me with a loaner until it was ready. That was when I realized that it wasn't just a great sales person I was dealing with, but a dealership that understands customer service. That is truly a rare find! I am considering purchasing another car soon, and I will definitely be giving Dan a call.

Bernard

Sep 13, 2016

Friendly staff, quick service. I trust the people I interact with. The facility is always clean and comfortable. The car is always washed.

Michael

Sep 13, 2016

Everyone was very friendly and easy to work with. The work was done quickly and efficiently from everything I observed.

Glenn

Sep 13, 2016

First class operation. Thanks love to go to service . Make you want to buy another Toyato Will be back

Harold

Sep 13, 2016

The Tech. took us right away as we had an appointment. I am on oxygen and we were in and out in about 30 minutes. very helpful.

William

Sep 13, 2016

Ryan Ceasar it is the ultimate professional. He takes the time to explain exactly what is needed for The best performing on our car.

Andrea

Sep 13, 2016

My representative was professional, knowledgeable and very friendly. The newly renovated facilities are absolutely beautiful, convenient and comfortable as well!

Ferdinand

Sep 13, 2016

Anthony Austin was so helpful and accomodating. Even with multiple customers, he dealt with us in a professional manner. Your shop looks really good and clean.

JMM

Sep 13, 2016

I had a very positive experience with this dealership and salesman. Riz was very patient, communicative, answered all of my questions and concerns, all in all, he gave me the best price. I got exactly the car I wanted and it was pretty pain free :)

Randy

Sep 12, 2016

Chris Hughes made the experience fun, even though there was a computer problem which slowed things down. He has great people skills.

Bahiya

Sep 12, 2016

Fast!! Much faster than b4! I was in/out. My appt was 4 11am and i was iut by 11:38 am. Granted i ddnt get the complimentary car wash. Im supposed to recv. I dont kno why its offered and nvr done... Still i ddnt have to sit for hours as in the past

Ashley

Sep 12, 2016

Jan was amazing. She came back the first night not knowing that she knew me. She was very patient with my back and forth decision making. I felt very comfortable being honest with her. She is one of a kind and you are lucky to have her. I don't remember my finance gentleman but he was a pleasure to work with as well!

Angelica

Sep 12, 2016

The whole experience from scheduling my appointment to picking up my van. Great staff and very helpful and great with communicating. They said they would get back to me soon and they did.

Valerie

Sep 12, 2016

I liked that I was treated like a real person rather than just a form of income for the dealer. They made the car buying process seamless and much easier than I think other dealerships would've. I was treated with care and respect as if I were the most valued customer there, and will definitely continue to do business with them.

Leigh

Sep 12, 2016

Service performed in timely manner. Efficient customer service with comfortable service lounge. Wifi makes working while waiting easy and very productive.

William

Sep 12, 2016

I was pressured into buying a vehicle. The salesman, Andre searched for the vehicle I wanted. The salesman listened to my concerns and made suggestions as well.

Justin

Sep 12, 2016

Sales staff was very attentive, and worked hard to make the buying experience easy. The whole process was much easier than I have ever had anywhere else.

Jeff

Sep 12, 2016

Very professional, delivered as promised. Dealership was exceptional, made you feel like you were number one to them. Wish we had a dealership like this in my town, I drove over 4 hours to get the best deal from them.

Marlenee

Sep 11, 2016

Customer service was great and very friendly. I was in and out of there in 30 mins. Fastest service I had in a while.

Stephen

Sep 11, 2016

I found that It was easy, and did not a take long time. The shuttle secretive was great as well.

Barry

Sep 11, 2016

Tim is an excellent rep to deal with. He is prompt, efficient, and very knowledgeable. The facilities are the best in class vs. anywhere else I have ever been.

Raven

Sep 11, 2016

Friendly and willing to meet everything I needed in a new car. Took a lot of time with me. Went above and beyond.

Richard

Sep 11, 2016

Attention by salesman, after hours servicing me and sending me home, that night, with the vehicle 3 other dealerships could not make happen.

lilianyx

Sep 11, 2016

It is my first time of buying a car. The dealer patiently took me for test driving and provided the best price for me. The finance office also illustrated the pros and cons of warranty with details.

Gary

Sep 10, 2016

Everything was great very enjoyable. Great service great facilities great people. No problems at all. Very fast service. Will be back.

William

Sep 10, 2016

Friendly, efficient, great communication from service advisor. New remodel of service dept is awesome. Bought new 4 door tacoma 4wd 1 year ago and buying experience was good

Jading

Sep 10, 2016

Very fast convenient great service he is very friendly. Good rest area, I like there fruit and coffee. Very suitable advice for my vehicle

Deborah

Sep 10, 2016

Everything! All of the people were wonderful! The waiting room is very nice and comfortable! I love the fact that you gave me a car so I didn't have to sit there all day. I like that the mechanic and Terry showed and explained what needed to be done and why. After taking my car to 3 other places, you were the only one that diagnosed my issue properly and fixed it, and got it done 3 hours earlier than I was told! I have never a better customer service experience anywhere. I am a customer service rep so kudos to all of you. I will express this on Facebook as well! Thank you so much!

Margaret

Sep 10, 2016

Mike Toy and the manager were very patient and understanding. They were very understanding of my frustration about the way I was initially handled by the "salesman" with whom I had an appointment.

Theycallmemama

Sep 10, 2016

I'm a slow purchaser by nature, and I'd been researching what car to get for months. Larry was patient with me, and all my questions. He never pressured me then assisted me with every step. It was a far less stressful process to go through with his help. I'don't recommend him to anyone after my experience. Thank you, Larry!

Susan

Sep 9, 2016

Terry Underdue took care of me and was great. Made me feel like it was a privilege to take care of me and my car.

Mark

Sep 9, 2016

We had a great customer experience for our purchase experience and also for our free oil change experience. ... such a nice and helpful staff. Treated us like they have always know us and we felt right at home.

Craig

Sep 9, 2016

Very pleasant and efficient staff. Had to wait a bit to pick up my vehicle from being serviced. The facilities are first rate.

Cliff

Sep 9, 2016

Everything - Terry was great - facility is beautiful. Service finished sooner than I expected. Car wash was an extra surprise. I do not live in Raleigh but this is the second time I have used this dealership while visiting a family member in the area.

Maura

Sep 9, 2016

I was greeted right away, and from the beginning Frank was super helpful in helping me get in and out without an appointment scheduled. SUPER Amazing staff that always asks how I am doing and remembers me by name. AWESOME people!

Himanto

Sep 9, 2016

This is my first Car I am very excited, the car is great and the staff best the service even better the price was great too I'm glad we chose this place was very pleased with the whole experience

Deborah

Sep 8, 2016

The Service Rep. was extremely professional and carefully reviewed the specific work that would be done on our car during this visit.

Tim

Sep 8, 2016

For 80K service plus NC inspection I was in and out in 60 minutes. This is important to me because I always wait in the waiting room.

Debra

Sep 8, 2016

Everyone is very pleasant and really do a great job of taking care of you while you are at the dealership.

Gina

Sep 8, 2016

I like the new service area. The service advisor Lenny took care of me promptly. The waiting area is very nice. What I really like is the fact that my vehicle is brought out and I can drive out. I am particular where I park my vehicle so I like the fact that I don't have to worry about it.

NET

Sep 8, 2016

Gave us the best price we found in the area. Flexible on pricing and negotiating was respectful and fair. Patient with my many, many questions. Good experience.

Dan P

Sep 8, 2016

Rachel worked with us to find the exact right car. She was creative in finding a car that fit our pricepoint. Thanks Rachel - we've been very happy with the car!.

Warren

Sep 7, 2016

Efficient. polite staff. I like the remodeled facilities. The layout and work flow work great for the Fred Anderson employees as well as the customers.

John

Sep 7, 2016

Service advisor provides cost effective solutions. Advisors to maintains a high level of integrity. It is a joy to visit for service

Shafqat

Sep 7, 2016

This was the third time I came back for the same issue. This time around, I decided to meet a different service advisor, who was actually able to get the problem fixed. He we very helpful and much better than the person I met the first time.

Jim

Sep 7, 2016

Nice service center. Friendly staff. I didn't buy my car here though, because I was able to find better pricing in High Point.

Jane

Sep 7, 2016

Attentive and did the job in a timely way - pleasant surroundings and energetic people. I had a small issue with the car when I came in and my person found the solution and fixed it!

Keith

Sep 7, 2016

The new service bay is very nice! The cookies were a nice touch. The seating area is comfortable and there is s good wifi connection.

Alan

Sep 7, 2016

Lars Lucas (?) - The salesman who sold me my 2016 Scion FRS. Outstanding. Needs to be 20 words. Still not 20 words.

Herbert

Sep 7, 2016

Direct and fairly quick. They did a great job detailing the vehicle though. Two thumbs up there. I have already recommended them to someone else.

Blanco the Taco

Sep 7, 2016

Purchased my Toyota Tacoma here at Fred Anderson. Got everything that I was looking for and some. Thanks a lot for the sefvice that was provided.

Katinson

Sep 6, 2016

Fast, friendly and hassle free experience end to end! The entire process was fast and I came in there getting exactly what I wanted. I'll be back!

Eddie

Sep 5, 2016

Was able to schedule appointment, took car back immediately, great service, called when ready and explained repair, good space for waiting. Overall good experience!

Jarrett

Sep 5, 2016

Always friendly ,prompt service. Their show room is awesome and the upgrades to the service lane are great. The staff are top notch.

maurice

Sep 5, 2016

Great sales representative who is very knowledgeable on the vehicles as well as vehicles sold by their competitor. Friendly and very helpful in helping us by our new 2016 Avalon.

ljordan

Sep 5, 2016

I love toyota dealerships! This is the 4th one i have had experience with and they are super consistent, friendly and customer service oriented. The Fred Anderson Dealership was awesome. It was my fastest car buying experience, my 2nd camry purchase (which i love!) and the entire staff was super friendly.

the king

Sep 5, 2016

excellent experience sale rep was very nice and help full and honest thank you mr. nader and i love my my avolan 2014 thank you

Alan

Sep 4, 2016

Got me out with service (pollution test) complete very quickly, despite power going out for about half an hour right after I arrived. :)

Mary

Sep 4, 2016

Excellent service from Chris Toth. He was pleasant and offered me a car wash. Would recommend asking for him when you take your car in.

Isabel

Sep 4, 2016

Brian Houck had set up my appointment for our 2014 RAV4 and when I arrived was checked in and advised of how long it would be and also shown the new service arrangement at the dealership. Upon completion Brian again went over what was done and made sure I understood and if I had any other questions. I was very pleased with the service and discussed when I could make appointment for our other 2015 RAV4.

Donna

Sep 4, 2016

The agent was very patient and explained everything carefully to me. The service area is organized, and the waiting area spacious.

Custmer

Sep 4, 2016

We went to Fred Anderson Toyota to buy a new car. The sales man was very friendly and has very good knowledge about the cars. He is very patient and help us find the right car we want. However, the finance person was not very friendly. He is grumpy when we rejected the warranty he recommended.

Jennifer

Sep 4, 2016

Detail to customer service and friendly staff. Great environment that is kid friendly as well as work friendly for phones and laptops.

milazzo,marie

Sep 4, 2016

We have been the proud owners of a Toyota product for the last several years. Not only does Toyota make a great product, but Fred Anderson is fortunate in having a most outstanding employee, Ken Cobbs. He has continually been the main reason we and our family members return to Fred Anderson. He is truly an asset to the company and to its customers. He is a gentleman at all times, exhibiting his knowledge, most pleasant manner, customer care and concern everyday and in every circumstance. He goes out of his way to make sure the customer is satisfied in every manner and there is no limit to his ability to met every customer need. We have been so fortunate in maintaining a relationship with Mr. Cobb. He is the reason that we have the privilege of driving an outstanding vehicle each day. We look forward to dealing with Mr. Cobb in the near future and I know many others feel the same. What a great investment Fred Anderson Toyota has in Ken Cobb in his ability and performance as a top employee. Angelo and Marie Milazzo

Burton

Sep 3, 2016

Clean and pleasant waiting room. The employees were attentive and helpful. I enjoyed the hot cookies. The repairs were fully explained to me.

F80JMcD

Sep 3, 2016

John Lafabregue delivered truly exceptional customer service. Not your typical car salesman, John made my 2016 Tundra purchase a seamless and pain-free experience. I would recommend John and Fred Anderson Toyota to anyone!

Patricia

Sep 3, 2016

Loved my assistant service manager, Anthony Austin. He was very friendly and accommodating. My 4 Runner is my first new car ever and this service was my first 5000miles checkup.I bought my 4Runner this April from Anderson Toyota while the service department was being reconstructed and was tented. I was very impressed by how quickly and with such power the auto garage doors opened and how futuristic the curved expanse in front of me looked. Very impressive and Anthony made it as smooth as it could be.

Regan1016

Sep 3, 2016

My experience was actually awesome. I went in knowing exactly what I could/couldn't do and got exactly what I asked for and I was extremely specific. It was truly refreshing to see a car dealership take pride in what they do and it was a joy to work with Sal in buying my first car. I felt my salesman Sal and the sales manager Tony really wanted to help me not just get something sold. I would highly recommend buying from them.

Shelby

Sep 3, 2016

Organized, efficient car service. Washed my car too for free. Have done business here since 2010 and will come back.

Julie from Raleigh

Sep 3, 2016

I was considering buying a new car but not sure the time was right. Fred Anderson Toyota and Junior Hayes made it happen. They were polite and courteous and listened to what was important to me. If you are interested in quality cars and wonderful people shop Fred Anderson Toyota.

Amy

Sep 2, 2016

Vincent was extremely helpful & polite. Also, the person I spoke with in parts about the dog related items was very helpful.

Rita

Sep 2, 2016

Very polite service - and kept you up to date on how long you would have to wait. Clean and comfortable area

Sean

Sep 2, 2016

Straightforward and fast service. Took care of any questions I had and helped me to understand everything they intended to do. Everyone was very courteous and helpful.

Kalie

Sep 2, 2016

It was my first visit but everyone was friendly and Janelle was AMAZING! Will definitely go back! Was confused at first but entire team was helpful with my questions

Timothy

Sep 2, 2016

very pleasant experience. The new facility is great. The service dept staff was very friendly. Only waited about an hour for scheduled maintenance. Nice waiting area.

James

Sep 1, 2016

It finished job fast and smooth. I do not have any complaint about services. I would like to recommend it to my friends.

Meltzer

Sep 1, 2016

My service advisor, Ryan Cesar, continually exceeds my expectations with his outgoing personality and knowledge of servicing cars. The customer waiting area is awesome.

Ryan

Sep 1, 2016

New service bay is awesome. Took a little while for someone to come and greet me at the car... just kind of sat there for a while. There were tons of people in the area but no one came to the car. Finally I got out and paced around and someone came over.

Ralph

Sep 1, 2016

Ease of getting a timely appointment for service. Filling out a critique that REQUIRES a 20 word minimum is a waste of my time.

John

Sep 1, 2016

Very customer service oriented. More efficient since completion of service area construction. More personnel available to get you in and out.

Janet

Sep 1, 2016

I like the way the whole system is set up to keep a steady flow going and less wait time. Organization is excellent. The staff is very friendly, accommodating and sensitive to the needs of the customer. Time was taken to explain to me different things concerning the issue and better things to guard against.

Greenville SC

Aug 31, 2016

I drove over 4 hours to Fred Anderson Toyota to find the best deal. Everyone was courteous professional , and delivered as promised. I regret we don't have a dealership in my city that matches this showroom. I wished I lived closer to have all my service work done here. Great job Andre did as a salesperson. He kept me in the loop and never failed to answer an email or return a phone call. I left a happy customer.

Melanie Christensen-Lubinsky

Aug 31, 2016

I was looking for a car dealership that would work with me even though I do not have much credit history, being a recent college graduate. This dealership went above and beyond to help me get the car I wanted, and worked with me to get approved for a deal that allowed me to buy a car on my own. They even brought me the color I wanted from New Bern and gave me the discounted price on it that matched the sale lot price! I haven't had any experience with buying a car before, but they made it easy and made me feel comfortable!

David Fine

Aug 31, 2016

After nine years with my old 2007 Prius, it was time for me to get a new car. I had moved from Connecticut to the Triangle three years ago. I was worried I wouldn't find a dealer that would live up to the Toyota dealer that I had in Connecticut, where I bought a total of seven Toyota's. Up until last week, I felt that I hadn't found the right dealer yet. The last three years I went to another dealership in the Triangle for maintenance of my wife's 2012 Toyota Prius V and my 2007 Prius. I never had the same service person twice, when I was use too seeing the same service people for almost 18 years. I noticed there was way too much turnover in personnel, even in sales. It seems that was a trend for the dealerships I had visited already in the Triangle. When it was time to buy a new car, I decided to give that dealer the first shot. I knew all along that I wanted another Prius, but was unsure of which trim level. But, for some strange reason, that dealer and the salesman didn't take me seriously. I made an appointment with the salesman to test drive two different Trims of the 2016 Prius. When I got there, the person who was taking care of me, didn't even have the cars waiting, even though I told them that I only had a short amount of time to see the cars when I talked to them the day before. After leaving that dealership, we decided the next day to go to another dealership. One that I had read very good reviews about. I went to Fred Anderson Toyota. As soon as my wife and I walked into the door, we were greeted by a smiling face, Jan Crow. She was very helpful and took my wife and on a tour of the entire facility to show us that you are not just buying a car, you are getting a family that will take care of you and your car. She took me to see the new service area and parts department, which was very nice. Then she brought out the Prius trims I wanted to test drive which help me decide what I wanted. I thanked her and told her I would be back. We ended up coming a week later to purchase the car from her. They didn't have the one I wanted in stock, but she found one at another dealer in a different state. The dealership was very nice to me and kept me in touch to let me know when the car would arrive. Once the car arrived, my wife and I came in to purchase the car. I checked the car to make sure it was in good condition, and it was perfect. Jan then explained everything about the car to me and made it easy to understand. I then met with the finance person, Scott Kline, who made the process easy and was very thorough. I have to say that Fred Anderson Toyota is the closest I felt to my old dealership. I hopefully have found a new home for buying and servicing my now and future vehicles. I want to thank Jan and Scott and the rest of the crew of Fred Anderson Toyota for making me feel at home.

Jessicaincary

Aug 31, 2016

I was looking to purchase a used van for cheap that was also nice and safe. Impossible right? I drove around for several days looking at multiple used car dealers. At the end of a very long day I decided to stop in and check out a van listed here, assuming it would be too expensive or have something wrong with it if I could afford it. But, when I saw the Toyota Sienna they had - I knew it was the one! Granted it had a lot of miles, but the inside was perfect and it runs well. Everyone that I've shown it too couldn't believe a van with that many miles could be that amazingly clean inside and cost so little. I'll definitely recommend Fred Anderson Toyota and Corey Clark to anyone I know looking for a new or used car. Very satisfied!

valeriec

Aug 31, 2016

Loved working with Fred Anderson, especially John. He took the time to understand me as a customer - why I needed a new car and what I wanted in one - and never made me feel like he was just trying to make a sale. He fought for our business in the best possible way, so we couldn't turn Fred Anderson down. The buying process was seamless, and he walked me through every detail to be sure I felt comfortable. The car was just as I expected, and he put a lot of time and effort into making sure it was pristine and catered to me before I drove it off the lot. He assured me he is just a phone call away if I ever need anything, and I truly believe he means it!

Kvpt88007

Aug 31, 2016

We came in on Saturday with our suburban that was on its last leg. We recently lost our home in a fire, so the last thing we needed was to lose a car. Justin took good care of us despite our circumstances. We had a lot going on that day/morning so I was not 100% there. He took very good care of us and even went out of the way to show us all features of the car. I bought a brand new 2010 Malibu and they definitely did not even go out of their way to show me anything or help with any issues afterward. I don't cry in public and don't want anyone to pity me, but I walked in crying because everything was so overwhelming, and walked out with a brand new Toyota Camry and a big smile knowing my family now has a reliable vehicle we can depend on.

Jennifer

Aug 31, 2016

The service rep that met me for my appointment got me signed in and then escorted me to the service waiting area. He showed me what amenities were available to me while I waited and made sure my wifi connection worked.. Service was expeditious and thorough.

Jane

Aug 31, 2016

Service was prompt, courteous, and helpful . I like the newly improved facilities, both for check-in and for the waiting area.

Shirley

Aug 31, 2016

Service area was well organized, and FAT went out of their way to make everyone feel welcomed and at home while we waited for our cars to be serviced. Mary did a great job of welcoming each person and making sure they were comfortable and had something to drink while we waited. And the best part was being told when I made the appointment that a 30,000 mile check-up might take about 4 hours. Once I arrived, it only took 90 minutes! I was thrilled!

Geraldine

Aug 31, 2016

Experienced top notch and efficient customer service and quality service/repair dept. - I always have a great experience at Fred Anderson Toyota.

Julie

Aug 31, 2016

Beautiful new drive threw service lane, no need to go out side! Very clean and many people to help you upon arrival. The terrific and most helpful Assistant Service Manager - Terry Underdue.

Meenakshi

Aug 31, 2016

Ben Oswalt was courteous and helped clarifying all the doubts i had wrt my minivan service. Express Service is good for quick turn around but Core technicians are not available after 3 PM to diagnose complex/advanced problems

Margaret

Aug 31, 2016

Everyone was extremely helpful and personable. Waiting room is comfortable with amenities like coffee and tea. It's a nice facility, and the people I interacted with were all very accommodating.

Bryan

Aug 31, 2016

Great service . Would definitely recommend to anyone looking to service their vehicles by kind and friendly professionals. Will definitely return.

jamal mosabbeh

Aug 30, 2016

THIS IS MY THIRD CAR THAT WE GOT FROM THIS DEALERSHIP. WORKING WITH JOHN WAS AN EASY HONEST EXPERIENCE. I WOULD FOR SURE BUY AGAIN AND DEAL WITH JOHN.

Connie

Aug 30, 2016

It was very convenient having a rental located inside the waiting room. I also was updated on everything that was going on with my vehicle.

Michael

Aug 30, 2016

The salesman did everything he possibly could to win my business. It was the best experience I had from all the dealers I had visited looking at cars.

Mary

Aug 30, 2016

Your Customer Relations Representative was very attentive to me and my needs. The freshly baked Chocolate Cookies idea was very impressive. Mr. Chris R. was very helpful.

rcvhoya

Aug 29, 2016

Georgiana was extremely courteous and kind. She thoroughly explained the process of selling the car and then walked me through the process. It was an extremely fast and easy process which I greatly appreciated.

Liz78

Aug 29, 2016

Since I didn't want to be from dealer to dealer.... just a couple of e-mails were all that I needed to purchase my new Toyota. I asked Jody if he could find me the right car, "color and everything I wanted on it" one day later I had all the information about my car. Went to the dealer just to have paperwork signed.. Thank you so much!!! It has been a great experience working with you!!Elizabeth

Ryan

Aug 29, 2016

My service contact was very friendly and energetic and seemed happy to be there. I love the new waiting room set-up - very homey and comfortable to spend my time waiting there.

Cynthia

Aug 29, 2016

Courteous and knowledgeable service rep, Mark, made sure I received the required service and applied my Toyota bucks to my bill. Mark let me know when my car was almost ready and when finished. The car came to me clean and running like new. The new waiting area is excellent.

Gin2016

Aug 28, 2016

Buying a new car has never been one of my favorite things to do...I always feel like I'm going to get ripped off. I definitely did not feel like that after leaving Fred Anderson Toyota in Raleigh with my new Toyota Highlander Limited! I used the app Truecar.com to get some initial pricing. Since Fred Anderson offered the best deal, I went there first and never made it to the other dealers. Marvin was great to work with...no pressure and I truly felt he was looking out for my best interests. I was able to get a great deal on my Limited as it had been sitting on the lot for awhile, but it was exactly what I wanted! I will definitely shop there again and look forward to working with them on my current car.

Deborah

Aug 28, 2016

Everyone was very friendly and eager to make sure the experience was pleasant. The facility is very nice and conveniently located.

Julia

Aug 28, 2016

My service advisor, Jessica, was excellent. She explained my options clearly as the day went on. She was pleasant to work with.

Jennifer

Aug 28, 2016

Gave me accurate timeframe, explained what were doing, afterwards told me what I saved with family plan and also what left on brakes and tires.

Bill1966

Aug 27, 2016

Again Carl was most professional throughout the entire sales process. I was after a difficult vehicle to purchase and knew the price would be a little more than I would want to pay. But Carl worked through the process with us and in the end a deal was made. He showed interest throughout and made you feel he was working for you and not the dealership even though he is a dealership sales person. This is the second truck purchased through him and hopefully there will be more.

Rommel85

Aug 27, 2016

Really easy and quickly to do business with these Toyota dealer was best-selling experience ever. Easy to understand everything about the offers they have.

Drhrdavis

Aug 27, 2016

Found the car online and had great experience working with Dan and getting the deal I was pleased with. They did a great job at finishing the detailing of the vehicle and getting to us.

Melissa

Aug 26, 2016

After losing my car to an accident, I had a limited amount of time to purchase a new vehicle. I used the Fred Anderson website to research my options and crunch numbers before going to the dealership, so I had parameters in mind when I went to speak with an employee. I worked with Punit in sales, who listened to my needs, wants, and concerns, and was able to explore various options and combinations of financing to reach an agreeable point of sale. He and Robert from financing stayed well past closing to complete the process with me, and Punit was especially kind to chat with my friend who had come with me to drive my rental vehicle in case/when I purchased my new car while I was working through finance details with Robert. I have never purchased a new vehicle before, nor have I purchased from a dealership, so this was a fantastic first experience that set a high bar of service.

Fran

Aug 25, 2016

Andrea was very courteous and knowledgeable. He was very thorough and did a good job listening to what I wanted and making sure everything went smoothly in purchasing my new car. Very impresed with him.

Stormie

Aug 25, 2016

Everyone was so welcoming and she listen to my what's and got me a great deal! The process was quick and easy and convenient. They really work for you and with you! Recommeneing aLloyd my friends

EW

Aug 25, 2016

Fred Anderson gave us the best price with no hassle sales. We first inquired via internet and response was timely and efficient. Rachel provided great information and was able to communicate via internet for convenience. She went out of her way to accommodate our work schedules when we decided to purchase. Would recommend this dealership.

Carbuyer

Aug 25, 2016

This is my 3rd new car purchase in two years, all from Fred Anderson. It is the best dealership I've dealt with over the 46 years I've been buying cars. Sales and Service have both been excellent.

Amanda

Aug 25, 2016

The Salesman went out of his way to get me into the car of my choice. I would recommend Fred Anderson to all my Family and Friends.

Riceribbon

Aug 24, 2016

Fred Anderson Toyota had a great inventory for the my vehicles search . Mr Corey Clark provided excellent service and a smooth first time buying experience. Everyone was friendly and hospitable. I recommend Fred Anderson Toyota

kwh

Aug 24, 2016

Georgiana did an amazing job staying in communication with me and addressing all of my concerns. She went out of her way to make sure buying a truck didn't turn into a long drawn out ordeal costing me valuable time away from work and home. She and the staff of Fred Anderson were professional and went above and beyond my expectations - thank you for everything!

saraphillips

Aug 23, 2016

I came in because I was running out of miles on my lease...and needed to explore my options. Mark was great at explaining it all to me. He quickly found me the car I wanted...even drove with me to my house so I could see if if would fit into the garage! I had experienced problems in this regard with another car. The transaction went quickly, They handled all of the license stuff. No pressure, no confusion. I love doing business at Fred Anderson, and with Mark.

LHayakawa

Aug 23, 2016

I was feeling quite overwhelmed by the lease process but Stephanie's friendly manner and obvious knowledge of the model I wanted put me at ease. She was also very patient with my desire not to rush the process and indecisiveness. Moreover, she was responsive to my need to get to the right price for my budget. Robert was also great at answering all my questions especially on additional coverages. I highly recommend both of these outstanding employees!

ajmangan

Aug 23, 2016

I have had 2 god experiences at the dealership. Quick and limited hassle process. This dealership really excels at treating the customer well and doesnt feel like the old process of buying a car

Frances

Aug 23, 2016

Car was ready when promised. The cost was as expected. The service associate explained what was needed. I was there only for 90 minutes

Jinze

Aug 23, 2016

new renovation is awesome! the service manager (Jessica) is helpful. the service is fast. What I like the most is being able to review the recommended services on the computer screen with the service manager to determine what to do. The shuttle driver (Monica) is very friendly and responsive. The 60K-mile service is done within 2 hours and the car is returned in top condition and washed. I almost decided to switch to another dealership for maintenance service and further needs and this experience win me back. Thanks!

Anna

Aug 23, 2016

Good process for getting customers in and out. Fred Anderson tried to be as accommodating as possible and most of the reps that I've met have been very friendly and customer service oriented.

Randall

Aug 22, 2016

We recently purchased a Toyota Sienna from Fred Anderson Toyota. This was our first Toyota purchase and first new car purchase in 12 years. Andre did a great job as our sales person, answering all our questions, and working with us to negotiate the purchase. After the purchase, he spent a lot of time with us showing us around the dealership including the service, and parts areas, and he introduced us to people we would be working with in each area. Andre then took the time to show us how to operate the various controls of our new vehicle. This was one of the best buying experiences we have had. Highly recommend.

Marnie McCaffery

Aug 22, 2016

Joey O helped make buying our daughter her first car a great experience. Great service, quick response, helped find what we were looking for. Would def go back and recommend!

Hannah

Aug 22, 2016

As a first-time buyer, I was unsure of what I was looking for, but Mr. Clark helped me narrow down my needs and options. He also was very knowledgeable and considerate about my budget. Great experience!

jfoltz10

Aug 22, 2016

Riz is great....will use in the future......great experience. Exceptional service through out the process. My company will continue to use Fred Anderson and Riz in the future.

jesseshain

Aug 22, 2016

I met with Andre at Fred Anderson looking for a new Toyota Tacoma. He was extremely helpful and patient, walking me through multiple versions of various trim options to look at price and compare the different vehicles. When I found the one I wanted, he worked with management and finance to find a way to make it happen. Scott was also a great help and walked us through all the documents, answering every question we had. Nice facility and very friendly folks. I would definitely purchase a vehicle from them again.

Medical1.

Aug 22, 2016

After looking at several dealerships I said I would try Fred Anderson. I reached out online and then came into the dealership. Everyone was very attentive to my needs, the customer service, business and sales were are exceptional!

J.Layman

Aug 22, 2016

I came in knowing what I was looking for, and Justin was helpful in showing me all the options and I felt like I had all the time needed to make my decision. It wasn't rushed, and as a result I feel great about my purchase.

Gerardo Romero

Aug 22, 2016

Andre was able to get me in the car I was looking for and made the lease a possibility in my situation. The facilities are impressive and with the tour Andre provided, I will continue to get my services at Fred Anderson on Glenwood.

Anna

Aug 22, 2016

Professionalism of staff from beginning to end. Assigned one service person who kept me informed and answered all of my questions while I was there. Very organized and well run!

Lisa Sutherlin

Aug 22, 2016

My salesman, Andre Robinson, gave me exceptional "above and beyond" attention and service throughout the entire process. Although the car I initially hoped to lease was beyond my reach financially, Andre took it upon himself to find the best car that I could afford.All of the employees that I was introduced to from Parts to Service made me feel confident that I am in good hands. I love my new Corolla and highly recommend Andre and the Fred Anderson Toyota dealership to anyone looking for a new vehicle!Lisa Sutherlin

Donald

Aug 22, 2016

Friendly staff, always ready to answer any and all questions that I may have. Great service. My car was returned to me under the time estimate given to me for the maintenance being performed.

Archie Black

Aug 21, 2016

Mike and I are both veterans (Air Force, and Marines), so we had quite a few things in common. Especially when it came to our military experiences. I was most impressed with his no pressure attitude that I have experienced in the past from car salesman. Didn't buy the car that I went to see, but he should me around until I found the right car. Will definitely refer friends to Mike

Nancy

Aug 21, 2016

Nice people. Fast, efficient service, comfortable surroundings.Reps listen to customer needs, informs service techs who then correct those concerns. Convenient location.

Bad Mom

Aug 21, 2016

I found everything used was marked up 2,000 or more above Bluebook or fair market value! Haggle. Haggle Haggle. Then DOC ok twice what it cost is Loan sharking! Hpw do yhey get away with this because we let them!?People walk away! READ BEFORE UOU GO AND BUY WHAT'S FAIR!!!!

Alton

Aug 21, 2016

Easy, fast process. Professional, friendly staff, and super clean facility. Would recommend them to all my family and friends. Totally painless!

Harold Godby

Aug 21, 2016

My wife needed a new car to replace her 1982 Toyota she had driven for 34 years, She found exactly what she wanted in the clearance zone. The price was very reasonable. The salesman met us even before we were inside the showroom. He listened to what she wanted and showed us several cars and gradually narrowed her choice until she had found the exact car she wanted. A big thank you to Marvin Cobb for patience and knowledge.

Leon

Aug 21, 2016

Very easy to work with. We dropped off the car on Friday evening; it was ready for pickup by 9:15am on Saturday!

Rae

Aug 21, 2016

My first visit to Fed Anderson Toyota wasnt a pleasant one. Long story short, after waiting on my vehicle for almost 3 hours, I discovered that no work has been done. Anthony Austin (My Service Advisor) was very apologetic and offered to accommodate my schedule and he was true to his word. I returned to drop off my car at 7:15am, he was waiting for me even though his scheduled hours didnt start till 8:30am. He checked in the car, followed up on outstanding warranty issues, and kept me informed throughout the day. Mr. Austin is an asset to your business, his customer service and follow-up skills are impeccable. Id give him 6 stars if I can!Id also like to acknowledge Mr. Thomas Scotland (Courtesy Shuttle Driver), hes simply a fresh breath of air! Its heartwarming to meet someone who actually likes his job and enjoys interacting with clients, it was a pleasure riding with him.

Jennifer

Aug 21, 2016

The guy that helped me Jamie west was very friendly and kept me updated on the status of my vehicle. He was very informative and answers all of my questions.

LJ

Aug 20, 2016

Punit was wonderful to work with! He was very knowledgeable and we did not have to worry about a high pressure sale. He was very relaxed and we enjoyed working with him very much.

Beth Phillips

Aug 20, 2016

Mark was so helpful, not pushy, and very personable. I never felt coerced like I have felt at some dealerships. I appreciate all your help.

StevenandKate

Aug 19, 2016

We were looking for a small hybrid SUV and Mark at Fred Anderson was the most knowledgeable and helpful as well as being quick to respond to questions. In addition he offered the best price and made the entire process easy and pain free.

Dan

Aug 19, 2016

Top-notch service all around. Friendly, inviting atmosphere throughout the building. Nice waiting area. Jessica was also great! Love her voice.

Gjo1013

Aug 19, 2016

I wasn't planning on purchasing a vehicle at the time , after speaking with the salesperson and going for a test ride I had made up my mind that it was time for a new vehicle ,I found the entire experience Pleasant and enjoyable the salesperson was very helpful. Answered many of the questions I had.

Michael

Aug 19, 2016

I have another car from different maker. Their service is no comparison to FA Toyota because you guys set a very high bar. Your service, esp. Mr. Roland Mountain is the factor for us to go back to get another Toyota from you all.

connormguin94

Aug 18, 2016

I purchased my first car from Fred Anderson and I couldn't be more thrilled with my choice and with my customer service experience. Jr. Hayes didn't just treat me like another customer he went over and beyond to make sure I got the best deal and was satisfied with my experience. I would highly recommend Jr. Hayes to anyone searching for a car. Robert Powell was also a crucial part of my over all experience. I can see myself being a Toyoto customer for life thanks to everyone at Fred Anderson.

Robert

Aug 18, 2016

Fred Anderson Toyota of Raleigh: 1) Timely completion of all work. 2) Clear communication at every step. 3) No surprises! 4) Great team!

William

Aug 18, 2016

Great service that I experienced while getting my car serviced at the dealership. Car was ride right the first time

Uti123

Aug 17, 2016

This place has an all out great service and management. I would like to Thanks Mr.Toy for his outstanding service and time with us in buying our car.

BFrizzell

Aug 17, 2016

Justin Heilman was one of the greatest sales people that I've dealt with. No pressure & answered all my questions thoroughly. Wonderful experience with customer service provided..

mbauguss

Aug 17, 2016

Everyone I spoke with was welcoming and friendly. No one tried to sell me anything. I simply told them what I was looking for and was shown options to choose from. We worked as a team to find the perfect truck for my husband in our price range. My husband and I will be buying all future vehicles from here and asking for Riz each time. He worked hard to make sure the truck was the right one and my experience was as stress free as possible. Rashanda was a pleasure to work with in financing. She explained everything clearly so I knew exactly what my options were and could make the right decision for me. She was also fun to talk with which made the process go so much better.

happycustomer

Aug 17, 2016

We went in to Fred Anderson with a payment in mind! Brittany worked with us, very patiently until our goal was reached! We are very pleased with the vehicle as well as the service we received! We would recommend Fred Anderson to anyone!

Finnsmom

Aug 17, 2016

This is the third car we have bought from Anderson Toyota over the years. Because of Toyota dependability and the fact that we like to drive our cars for a long time, we don't get to buy often! Each time though, the sales experience has been so smooth and easy. We will always buy Toyota and always from Anderson! Karl Coppins made the sale happen and Mike Hardy was great with the financing process. Both were a pleasure to deal with on an otherwise hot, miserable Saturday. We left with smiles on our faces!

AshleyG

Aug 16, 2016

My husband and I spent several hours at this dealership about a month ago with our daughter looking at a specific used car. During the 3 or more hours we were there the salesman we worked with never could even locate the keys to the car we were interested in. He had us walk the lot looking at other cars in the July heat with a child. Literally could not find the keys in 3 hours? And never even apologized for it? He had us test drive similar models... I could not justify pulling credit and talking numbers without even being inside the car I want. During our test drive the salesman talked about himself, his family, his houses, his cars, past job... All about himself the entire time. Seriously I was waiting on a hidden camera it was so crazy. He had a bad attitude and even talked about inappropriate things around my daughter. Lastly after letting them know we could talk discounts but I wasn't having my credit pulled until I could drive the car I wanted. He refused any discounts whatsoever. We have not heard or had any follow up from the dealership. Although other dealerships in the area have not had what I want. They have been wonderful to work with and have offered to get cars from other areas and we stay in touch with them every few weeks looking for our new car. However, I will never go or recommend anyone go to Fred Anderson. Perhaps it is just the Used lot... who knows!

Jorgetoyo1

Aug 16, 2016

I am really happy with my purchase. My Avalon has all the features I wanted in my car and I am very pleased with the experience at Fred Anderson Toyota.

2016 Corolla LE

Aug 16, 2016

Honestly, I did not come to dealership to buy a new car. I met Punit by chance. I found him a friendly and trustworthy sales person. In short, I trusted him and bought a new Corolla LE. Thanks Punit Chabbra to make my daughter and family happy. Expect many referrals. I respect your high professionalism and customer centric attitude.

Beef

Aug 16, 2016

We loved how we were treated and enjoyed getting our car from Fred Anderson. We recommend them to everyone who doesn't want a hassle when buying a car.

new owner

Aug 16, 2016

Justin was very nice while I was making decisions and trying to decide things. Patient with me :)Buying a car is stressful and he was very understanding.

Indranath

Aug 15, 2016

The representative was very knowledgeable, very helpful, courteous and professional. The facility looks great. The whole experience was very satisfying.

R Yandle

Aug 15, 2016

I bought my very first new car on Friday and could not be happier! My salesperson, Riz, was patient and knowledgeable. I could not be happier!!

Rebecca S

Aug 15, 2016

I just upgraded my 2007 Corolla to a 2016, and the process went more smoothly and easily than I could have expected. I love my new car, and Riz bent over backwards to make sure that I was satisfied with my purchase. Great service!

Robert Walker

Aug 15, 2016

Carl Anderson made purchasing a car as easy as it can get. His communication was excellent and timely. He followed through on each question or request. He is a pleasure to work with.

L

Aug 14, 2016

Wow, what an act. Jay loves using key phrases like "I want to help your family" "think of your son, he needs more room in the back seat" "my prices are the best in the 100mi radius". "We have the best used car restoration center" ( the vehicle we test drive had a cracked windshield and smelled like cigarettes).He also said my husband was crazy and would not get what he wanted for out trade in. Well it pays to shop around We got everything we wanted at private dealer.

Austin

Aug 14, 2016

I knew I wanted to buy a new RAV4 when I walked in the door. Larse Lucas helped me look at the various trim levels, exterior and interior colors. That enabled me to narrow down my criteria. Larse quickly found me a car almost exactly meeting my specifications. I took it for a test drive and it handled well for an SUV. When I told Larse that I wanted to buy it, he presented me with several options. I picked one and Lars turned me over to Rashanda McCants for the contract work. Larse was exemplary throughout the sales process. He listened and responded to my needs which is the most anyone can ask for.Rashanda was equally efficient and engaging while explaining all the contract options and being patient while I made decisions. I can't say enough about my experience with these two. It was superb I highly recommend them if you are looking for a pleasant buying experience.

Karemae

Aug 14, 2016

Terrance, David and Tony were very helpful and professional. They made the process painless and we ended up with a great used car. I highly recommend them.

Angelo

Aug 13, 2016

Salesman was well informed and not pushy. The staff made it "fun" to buy a truck. The finance person was knowledgeable and also not pushy. We were given the options and the decisions were left to us.

Deirdre

Aug 13, 2016

I was taken care of very well during my visit and received my car in great condition! The New Drive In area is Awesome! Great Job!!

Susan R

Aug 13, 2016

We have purchased a car in the past from Fred Anderson - so of course I looked for John Lafabregue to help my daughter with her car purchase. Fast forward a couple of days and I'm the one trading in my Prius for a brand new Corolla! Great salesman. Great car buying experience. Bringing daughter back out and now hubby may trade in the Tundra! We are about to be a 3 generation Fred Anderson Toyota (and John "Loaf of Bread" Lafabregue) family!

Adam

Aug 12, 2016

On my very first dealings at Fred Anderson Toyota, Roland Mountain, an assistant service manager, was polite, courteous, friendly, bodes well for Toyota & honestly explained things to me in layman terms, so I could better understand, it is so rare nowadays, to find someone who can really be trusted, everyone at Fred Anderson Toyota, follow that same guideline, they're all there to help ! Fred Anderson is the only Toyota dealership, I've felt completely comfortable in dealing with, I totally recommend, anyone who wants amazing service, (especially) any Toyota owner, whom has has delft with M.J. in Durham, Fred Anderson, is a whole new world, not to mention, the free carwashes after your service is complete, or the complimentary Starbucks coffee/teas. All around amazing !

Charles

Aug 12, 2016

I was told clearly up front what work needed to be done. It was. The estimate took longer than I was originally told. However, it was only the estimate that came late. I got the car back when I expected it. The work was done well. It was a little more expensive than I though ti should be but not much. It was a fair trade and I'm satisfied.

Johnny

Aug 12, 2016

Mr. Punit Chhabre is a great salesman. He really worked with my husband and I to get us the best deal he could for our trade in and the purchase of our new 2016 Corolla. The Business Manager Mr. Michael Hardy was very good and professional at his job. Both Mr. Chhabre and Hardy went above and beyond to make the car buying experience there at Fred Anderson Toyota very pleasant. My husband and I would not hesitate to make future referrals to your dealership. GOOD JOB!!Johnny & Carolyn Spencer

Jeremy

Aug 12, 2016

New waiting room, kind workers. The new waiting room is very nice. The customer service rep was awesome. He explained everything being done with the car

Theodore

Aug 12, 2016

Diagnosed and fixed an issue (wheel vibration from a terrible mounting/balance job that was done by a tire retailer) I was concerned about.

William

Aug 12, 2016

Fred anderson is great place buy a car I really appreciate staff so caring when you're there I love guy waited on me great professional attitude.

Brenda

Aug 12, 2016

Everything was handled incredibly professionally. My service advisor, Ryan Cesar, was great! He explained everything every step of the way really well and answered all my questions in a very thorough and understandable way.

Lee

Aug 12, 2016

I was treated in a professional manner by Michael Guy. He took ownership of my service problem, explained what needed to be done thoroughly to me. He made me feel that my business was important to the dealership. This is a vast difference from the prior visit, that another service team member handled terribly. Michael Guy is a real asset to the service dept.

Tracee

Aug 12, 2016

I was treated with respect which is very important along with having a great personality to "joke" to ease the stress of buying.

Lydia

Aug 12, 2016

Efficiency of Mr West and his listening to what is said. He did not sell me, but gave information needed to make a decision - no pressure!!

Sandra

Aug 12, 2016

I recently purchased an Avalon from Andre Robinson and highly recommend him. He was very professional and patient with me. I did not at anytime during the process feel any pressure to purchase a car which happened at another dealership when I purchased my last car. Scott Kline in finance made dealing with him as "painless" as possible. I will definitely continue to do business with Fred Anderson.

John

Aug 12, 2016

It just went like clockwork. In and out in about an hour Saturday afternoon with a washed car and I sat in the lounge and worked while waiting for my car. Just right!

Nosleep1971

Aug 12, 2016

Steve Martinez made our experience extremely easy and pleasant. He answered every question we had clearly, his knowledge of the vehicles we were interested in was precise. There was no pressure at all he was as helpful as possible. I would gladly deal with Mr. Martinez again when it comes time for us to purchase our next vehicle.

David

Aug 12, 2016

The staff was very helpful and friendly; Joe took the time to locate a vehicle for me after not initially having what I was looking for. Overall awesome experience, I have told everyone I know to go there if they are in the market for a vehicle.

chictruck55

Aug 12, 2016

I came in to trade my Toyota truck. I got a thorough look through the new 4Runners and bought a great 2016 Limited! Karl was very informative and easy to talk to. I am so impressed with this dealership.

Phil

Aug 12, 2016

I think that Fred Anderson gave me a fair deal on my car, and the free oil changes and tire rotation was great. When my GPS and radio began to go blank or cut off, they solved the problem quickly and efficiently. Or at least I hope they did.

Ronnie

Aug 12, 2016

Up until my purchase from Bryan Harrison, I had always had a bad experience in purchasing a car. I dreaded it! One call to Bryan and all that changed.....I told him what I was looking for, at what price and when I would be making the decision....it took him less than an hour to find the right car at the right price and even had it delivered to my home! I now look forward to my next new car experience! Thanks to Bryan!!

George

Aug 12, 2016

Roland Mountain did a great job. A credit to your organization. Having the service writer take care of everything was great.

Shirley

Aug 12, 2016

Chris Rossetti made my visit quick and easy. He explained what needed to be done on my car and was very pleasant.

Venkata

Aug 12, 2016

very nice experience overall going to fred anderson anytime you go. would recommend to others. service gets done in timely manner and very friendly

Krys8730

Aug 11, 2016

Thanks you where awesome durning my visit . I will definitely refer others. I am enjoying my purchase so far. Thanks for be so nice and friendly during my visit

Raaed

Aug 11, 2016

The sales men was great and I enjoyed the process of chiding the right car. I recommend you to all of my real estate clients to buy more Toyota

Jane

Aug 11, 2016

I felt like the people that helped me really listened to me when I told them the reason that brought me to the dealership.

Crystal

Aug 11, 2016

I was able to make an appointment with my salesman, whom was clear and straight to the point. EVERYONE was friendly and made you feel comfortable and at home!

Luz

Aug 11, 2016

As many time I take my car for services and without making appointments, servicemen always make sure I get taking care.

Relva's Car

Aug 10, 2016

Larse Lucas gave me an awesome customer service experience from the time I spoke with him on the phone up to the time I took delivery of a 2016 Corolla. I had a total loss of my 2015 Fiat 500 L and was not looking forward to shopping for another car, but Larse made the process easy, and I was very comfortable with him. He is a great asset to Fred Anderson Toyota and I was glad to have him as my salesman. thanks againRelva S.

HappyNHylander

Aug 10, 2016

I had a great experience with Sal Tinervia. I first spoke with him on the phone to make sure the car I found on the internet was not sold. He was available for me to test drive it the same day. I was prepared with an offer from my bank and his price came under that. Despite the fact that the sticker said "As Is", I came away with a 2 year power train warranty for the amount my bank allowed on the vehicle. It drove like a dream. Everything was very smooth and I am happy!

Cyndi Adams

Aug 10, 2016

Wow! I've never felt so relaxed while purchasing a vehicle. Mr. Larse Lucas is an exceptional, easy going salesman. No pressure sales at all! Mr. Lucas was very detailed and thorough while explaining the Toyota Vehicle Exchange Program. At the same time, he maintained a professional and friendly attitude. I couldn't have asked for a better salesman. My overall experience with the dealership was excellent!

2nd time buyer

Aug 10, 2016

This is the second Corolla I have purchased from Fred Anderson. Andre was so helpful and answered all my questions . I could not have asked for a better experience. And I just got a surprise cookie box in the mail as a thank you gift from the dealership!

Jami

Aug 10, 2016

All the people are always great and treat us more like family than customers. Service, sales and everyone in between- all are exceptional

Jack

Aug 9, 2016

Until they get rid of the arbitration agreement, I will not purchase another vehicle there. I have no other complaints. I chose Fred Anderson because I liked the salesman

Emilio Angeli

Aug 9, 2016

We bought another car from Carl Anderson over the weekend. I say another car because it is our 5th car in 6 years. We only deal with Carl because he is simply the best. He is knowledgeable, thoughtful, courteous and professional at all times. Never has anything but a smile and a good word coming out of his mouth and has always been there to help with any car issues that come up even after the sale. Carl has never disappointed us! We can buy a car anywhere, from anyone but we only shop at Fred Anderson Toyota because of Carl. He is simply the best!

Charice P

Aug 8, 2016

I got a phone call from Steve as soon as I checked out my car in AutoTrader. From the beginning he was helpful without being too pushy. I came in the next day for some test drives. I didn't want to buy that day, and he totally respected that. However, once I decided Toyota was the car for me he bent over backwards to make sure I got the best deal on my dream car. I would go back to Steve for every car! It was such a great experience. Thank you again Steve!

Baileyj

Aug 8, 2016

Our salesperson was Dan Marek! He was great in helping me on the phone and in person to pick outMy new Corolla and made 100% sure I was happy with my purchase! He explained everything very well and helped to get me where I wanted to be! Thanks Dan!

Larry44ab

Aug 8, 2016

Our sales person was Riz Lebbos. Exceptionally courteous, thoughtful and knowledgable. It is not what I had expected. Have not bought a new car in over 12 years. Love the Camry and the dependability of the Toyota brand. Also dealt with Rashanda McCants in the finance office and had the same experience. It was like talking to a friend. Was not planning on bringing the car to the dealership for service BUT after hearing what they do for you, it was a no brainier to decide to bring the car back for all the service and maintenance work.

DYs6tz4awgpBc22bPaUn05fLlH5c0JscuZO5tuhXNEg=

Aug 8, 2016

After having a terrible experience at another dealership, it was such a relief to speak with someone so helpful and not pushy! The whole process was easy and made car buying FUN, which it should be.

a.gardner1085

Aug 8, 2016

Great Experience!!! I felt very comfortable with the while process. Excellent quality in the vehicle I purchased and everything was explained to me very well!

Ashley

Aug 8, 2016

Customer service and making sure I left that the day with a car! Thanks a lot and I can't wait to send my friends and family to Fred Anderson

Jamie Boyd

Aug 8, 2016

Came by last week to see and test drive a certified pre-owned Tacoma. Georgiana helped my wife and I and we had the best experience. Georgiana was so pleasant, knowledgeable and helpful that I drove away in my new truck. She was a no pressure salesperson, which is all I want to deal with. It was like buying a truck from a friend. I highly recommend seeing Georgiana and the fine folks at Fred Anderson the next time you are looking for a new or used vehicle.

Dan MD MSc PhD

Aug 7, 2016

I'm a cars guy: I switch cars every 2-3 years; I test drive cars to give personalized recommendations; I assist family and friends make decisions about buying or leasing cars, and I occasionally buy and ship used cars overseas. As such, I have spent quite a lot of time at dealerships (in MA, RI, NH, NY, TX and NC) and dealt with lots of sales persons. Some of my experiences have been nice, but many have been quite unpleasant. However, dealing with Jim Amerson at Fred Anderson Toyota was a refreshing experience, like a breath of fresh air.He was very welcoming and friendly, and willing to help out above and beyond what I expected of him as a sales person. There was absolutely no pressure with him: I felt in control of the entire car buying process, and he was like a sidekick, willingly providing useful and objective information (most of which I could corroborate) to help me make decisions. Even during the negotiation process, I could tell he made strong and fair arguments to support my offer (and this was even before I told him of the unpleasant experience I had at another dealership in Chapel Hill, and how they made offers to draw me away). Jim is one of those rare sales professionals who values honor and truth. If I had to guess, I would say his principle is "Let the product speak for itself". I found him to be very knowledgeable, passionate, open and understanding. I had a great experience dealing with Jim Amerson at Fred Anderson Toyota, and I intend to continue to do so indefinitely.

Edna Lennon

Aug 7, 2016

The professional manner in which the buying process occurred was great; every effort was put forth to make sure that my financial needs were met. The care that was given to me in familiarizing me with the various aspects of the car was incredible.Thanks Andre for great customer care.

BSquire

Aug 7, 2016

Junior was a pleasure to work with. He was able to help me under relatively difficult circumstances and did a wonderful job!! Rashanda was very friendly and professional. She made the paperwork end of things rather enjoyable.

Scott

Aug 6, 2016

This will be my 3rd vehicle purchased from Mike Lee and he always remains pleasant even if he's stretched a little thin. Miss Rashanda was simply wonderful as well. Both team members are a real asset to your business!

nao

Aug 6, 2016

My friend recommended me Fred Anderson Toyota and Mr. Michael Toy. He was very kindly and I could get my car. I am contented. Thanks Michael!

Rubens

Aug 5, 2016

Sales rep was very friendly, answer all our questions and contacted us even after we concluded the deal on the new car

Benjamin

Aug 5, 2016

The representative in the service department was very helpful and also knowledgeable. He didn't try to sell any extra unwarranted work and got me exactly what I needed.

John

Aug 5, 2016

Ryan always does a great job getting me through the process of having car serviced.He lets me know what service will involved,cost and time needed to do the work.He keeps me posted on progress and does a great job overall

Cmwilson91

Aug 5, 2016

Jody Fleming made our experience simple amazing. He was extremely patient and kind and helped us make the best financial decision based on our situation! Anyone who needs a stress free car buying experience should without a doubt call and schedule a meeting with Jody!

DAC

Aug 5, 2016

Fred Anderson Toyota in Raleigh is Toyota's best kept secret! I have been driving past Leith Toyota on Capital Blvd since I discovered Fred Anderson several years ago. The sales team and management are beyond reproach. Sometimes life throws us a bone and we get lucky and get a good deal, but when we go back the second time we end up experiencing buyers remorse; say this is definitely not the same experience I had last time. However, this has not been my experience at Fred Anderson. This past weekend I went in for my schedule free oil change and upon arrival I asked to speak with a sales agent, but the service technician said he was not sure if I would find any sales agents at 8am typically they arrive after 9am. When I got to the sales floor I was immediately greeted by Bryan Harrison and the rest was history. I could tell Bryan enjoyed his job and was possibly one of the most thorough sales agents I have ever encountered. Needless to say I was given a very aggressive offer and I went home in a new truck.. To top it off I didnt get the filling folks typically get a few days later after the purchase. I didnt feel like I got screwed, I did the screwing again! ? Thanks Fred Anderson Team you guys ROCK!

THERESA CHANNER

Aug 5, 2016

I was very impressed with the service that I received from Corey and the business office at Fred Anderson's. What I was most impressed with was the fact that Corey did not waste my time! I told him what specific car that I was looking for and not only did he find it for me but had the right price along with all my financing already mapped out and waiting for me to sign!The service was professional prompt and friendly! A+

James

Aug 4, 2016

Pretty fast. great facilities. everyone was friendly. my person that worked with me was awesome and very honest about things and saved me money.

Kevin

Aug 4, 2016

This is the best place to have your car serviced. Keith Gray is why I keep coming back. He is always so helpful and remembers you by name every time. He makes sure that everything is done perfectly. I can not say enough good things about Keith. The other service people are so nice to say hello to you too. Ms. Betty who does the coffee bar is so nice too. She always ask about your family. Keith also always ask about my mom and aunt who go there too. What a great place!! Oh and I like the new areas you did to improve the service.

Michelle

Aug 4, 2016

Employee was very knowledgeable about services . Advised on what maintenance was recommended and what to expect for next visit.

Jonboy385

Aug 4, 2016

Dan went above and beyond to ensure the purchasing process went as smooth as possible. The entire team was extra friendly. I'll never buy another car anywhere else.

Jeffrey Christ

Aug 4, 2016

This was our 4th lease with Fred Anderson Toyota and not likely our last. Jeff Teague has been an excellent sales person to work with as was Scott Kline. Overall, this is the best automotive dealership I've ever work with, from top to bottom. I highly recommend Fred Anderson Toyota.

Dorothy

Aug 3, 2016

Mark Langdon, our salesperson, was great to work with and you had the model/ color we wanted in inventory. Mark was low-key, knowledgeable, professional and just a nice guy.

Michael

Aug 3, 2016

New service drop off area is great and everyone I interacted with was very friendly. New waiting room layout is very good especially where it allows areas without TV intrusion. Also extra outlets for Laptops is great! Just received a call from the service department for a tire that was ordered but not yet received. Excellent! Thanks for keeping me current on the status.

Claude

Aug 3, 2016

Love the new Service Dept remodel.Even before the remodel, everything is neat and clean.Good waiting/work areas.Greeted and car was taken in quickly

Kingschild

Aug 3, 2016

Stephanie my salesperson was very nice and answer all my questions clearly. She was quick with all my paperwork. She also explained in details everything about my brand new car features. she also took in consideration with the payment plan I ask for. It was perfect. I am very well satisfied and recommend anybody to go to Fred Anderson Toyota and ask for salesperson Stephaine Johns.

Becky&Rick

Aug 3, 2016

I was greeted at Fred Anderson Toyota of Raleigh by a professional, friendly, attentive salesperson. Rachel listened to what I was looking for, took me to view the inventory and then began talking to me to find out the items I really was looking for in a vehicle. We then narrowed down my search through her process of elimination and as it ended up I drove off the lot with a brand new 2016 Highlander with everything I wanted. I was pleased with her attitude, the simplified process of getting to the bottom line price. Their breakdown of payment options based on down payment options really helped me decide on which monthly payment would work for my budget. The entire process was handled professionally and in a timely manner. I appreciate the attention to detail and the respect of my time and needs. The financial officer was very polite and courteous and I was very, satisfied.

Gene

Aug 3, 2016

Good buying experience - salesman and sales team were very easy to talk with. Very please with my new Tacoma. I did not feel pressured at anytime.

wwwillster07

Aug 3, 2016

We found ourselves in the very unusual situation of needing two new cars, and I didn't want to go the lease route again. I walked in the door with my own financing, and knew exactly what I was willing to spend. Riz at Fred Anderson worked some genuine magic and not only bought out my high mileage Nissan lease but also gave me a deal on an '04 Ford Ranger that was hard to pass up. Oh and their finance department was able to beat the incredible rate I already had. We drove off the lot with two new cars! When does that ever happen?! We are customers for life. Nice working with you Riz.

Satita Mann

Aug 3, 2016

Stephen Martinez was very outstanding he listen to what I was looking for and hit it in the noise I love him now I can get back forth to work half customer also Trey weston in finance was great as well love u Stephen

CamryLady 2016

Aug 3, 2016

On Sunday July 31st I was very pleased with the service that I received when I purchased my 2016 Camry LE. Jr Hayes was outstanding.

Youn

Aug 2, 2016

Fred Anderson Toytoa store is clean and nice. I got the excellent customer service and every buying process is good.

Ruth

Aug 2, 2016

I was nervous about going to get a car and afraid with my past credit history I would be turned down. But I was treated like family and I felt comfortable that Andre was doing all he could to help me get my ideal car!

Avalonlady

Aug 2, 2016

Purchasing a new 2016 was made super easy because Jody Fleming answered all my questions and found me exactly the car I was looking for. He was the nicest salesperson I have ever worked with. He is friendly, helpful, and not pushy in the least! I had just moved to Cary, NC and was searching for furniture when I happened onto Fred Anderson Toyota! The car was ready for me when I returned to NC for move-in day! I have been driving it for only a week but LOVE my new Avalon!!! Thanks Jody for making the purchase easy and FUN! Scott Kline helped with the financing paperwork. He too was helpful, friendly and a pleasure to work with. Since I had just moved to NC, I needed to get a NC license to get the car registered. Once again Scott was very helpful.

GeoffV

Aug 2, 2016

I purchased a car from Fred Anderson, I live out of state and they were excellent to work with from their great selection and responsive service. They helped me out with the Toyota I was looking for and even picked me up at the airport when I came it to pick up my car. Thank you for all the help! I would recommend them to anyone.

Floyd WIseman

Aug 2, 2016

My daughter and I went to Fred Anderson to look at small SUV's. We expected it to be just one place on our list but it proved to be the final destination. Len Barnes worked with us through the process, and found us a 2011 Honda CR-V that fit both my daughter's hopes and my budget. We also dealt with one of the sales managers and the business office. They were also very helpful, not only in establishing a good price but making it as painless as possible. Great car, great staff, great experience!

dwy_whiteatyahoo.com

Aug 2, 2016

HelloFred Anderson is the only dealership that get it! People who are shopping for a car already understand the features and what a price should be, they realize that the dealer is required to make a profit. What we search for is honesty in dealing with the business. That is what Rodney (sales) and Mike (business manager) provided us. They both took the time and invested in us so we would not only understand the Camry but that Fred Anderson was making us part of his family, being treated with respect is the single most important aspect of a car buying transaction. I give this dealership six stars.

Tacomaguy

Aug 1, 2016

Punit Chhabra, Sales Rep was kind, courteous, respectful and informative. Excellent Service and Communication. Rashanda McCants was excellent as well. Very professional and friendly. I would recommend both of them.

Joe

Aug 1, 2016

The first sales rep I met with, Justin, was not pleasant or helpful. He wouldn't negotiate at all and told me if I didn't like that then "there's the door, you can walk out of it." I then filled out a Geico insurance report listing what car I was looking for. Steve called me and was incredibly helpful! He was so patient and understanding of the magnitude of buying a car. He knew his information really well and was more than happy to go out of his way to help me. He was excited for me and you could tell he really loves his job. A huge thank you to him. Rashanda was equally as pleasant, helpful, patient, and understanding. The wait to deal with finance was very long (over a 2 hour wait) but Rashanda actually stayed late to help me because she knew how long I had been waiting. Talk about going the extra mile. I am actually looking forward to my 1st tune up so I can come back and say hi to both Rashanda and Steve. Side note: Please bring back the free bottled water. If you are having Listerine in your bathrooms then a bottled water doesn't seem to be too much of an ask.

MEG1113

Aug 1, 2016

Car buying process that was painless and seamless. Mike Toy is a pleasure to work with, and Chris Hines got us through the paperwork hassle-free. Other sales people friendly and helpful. Thanks again

FirstTimeToyota

Aug 1, 2016

One of the easiest and least pressured car buying experiences I have had in my life (which includes buying a dozen or so different cars from multiple dealers over the years). Never felt pressured at any time. All my questions were answered promptly and courteously ... and I was quite happy with the final deal!

TracyE0826

Aug 1, 2016

Thank you Nader for helping us to choose the perfect vehicle. You made the process easy and fun, with no pressure. That made the whole process so much better.Thank you also to Chris Hines that made the finance end painless and fast! Start to finish we found a vehicle and had the paperwork finished in under 2 hours.

TacomaForLife

Aug 1, 2016

Our SUV was starting to show it's age and we were heading towards that trade off between mounting maintenance costs and a new car payment. We went to Fred Anderson (by way of Truecar.com, thank you Truecar.com!) and we were meet by Joey "O" Ososki. When we arrived, he already had the truck we were considering pulled up at the front. We explained our situation and how we weren't sure we were ready to purchase a new truck and I was pleasantly surprised that I was not met with that pressure and haggling you associate with car sales people. Joey knew that the truck spoke for itself and took the time to answer all of our questions. I felt very comfortable I was dealing with the right kind of sales person and was glad to work with him on our purchase.After making the deal and negotiating the financing portion, we were met with Mike Veri who handled all the paperwork professionally and in a very personable manner. An added bonus to have someone else in the process that made us glad we came to Fred Anderson.Bottom line: I love our new truck and I dig knowing that Fred Anderson will do free oil changes and maintenance for the life of the truck. When we're ready to purchase our next car or truck, we will start with Fred Anderson and our newest buddy, Joey "O".

335iDriver

Aug 1, 2016

Great team/dealership! Every employee is friendly, informative and attentive. I bought 2 pre owned cars that looked and drove like new. I will recommend Fred Anderson to my friends.

Erin

Aug 1, 2016

I highly enjoyed working with Carl Anderson. This was my first car buying process on my own and he made me feel comfortable and informed.

Roger

Aug 1, 2016

My service call went smoothly. The employees are helpful and competent. If it weren't for the fact that their performance is based on these surveys, I wouldn't fill them out.

Rodolfo

Aug 1, 2016

With the family plan, my Sienna's oil changes have been free. I love the friendly staff, complimentary coffee, but most of all, no surprises. Free WiFi while waiting for my car is always nice

Janet

Aug 1, 2016

The newly installed Dashboard looks fine. The Customer Service Technician was very helpful, although under a lot of stress to get my SUV serviced.

MOD64

Aug 1, 2016

Don't buy a car until you've visited this dealer! They have competitive prices and a great staff! I dealt with Dan Mark whose laid back approach is just what the doctor ordered when purchasing a car!

Whitley

Jul 31, 2016

I enjoyed my visit here at Fred Anderson Toyota. The staff always treats me with kindness and the utmost respect.

Alacrity

Jul 31, 2016

Andre and Junior were friendly, accommodating for the kids, and didn't try to push the deal too hard. I appreciated the time they gave for my wife and I to discuss privately. They make a good team.

Deen87

Jul 31, 2016

Great ppl there good deals and great service love the 2016 4Runner am enjoying the track family to thank you for the help Junior so thank you again

Harsha

Jul 31, 2016

My family and I came to lease a Toyota Camry and we were helped by Rachel Daniel. She did an amazing job working with us. Her communication was timely and concise. Rachel helped make the process clear and stress-free. I would highly recommend Rachel to anyone. She is the best salesperson I have ever dealt with and made the buying process a breeze.

James

Jul 31, 2016

The customer service was great..But the wait time was too long. Overall the service was great. I would refer my friends.

Susan

Jul 31, 2016

Very Friendly and helpful! No hidden cost, no hidden surprises. Would recommend this dealership to all of my friends. I am a very satisfied customer.

Janell

Jul 31, 2016

Kevin was amazing, he stayed to make sure I had all the services done right. Very Personable and walked me to my car, ( first time every! ).

Nicole

Jul 31, 2016

Plenty of comfortable space while waiting for your car, I saw people with dogs in the area too which was nice.

Judie

Jul 30, 2016

They did excellent job for my car service. Mr. Mountain was a excellent advisor he knew how to handle his job.

Keith

Jul 30, 2016

The salesman were very nice and patient. Any questions we had were answered thoroughly. The experience was pleasant. I would recommend the dealership.

Glenn Barefoot

Jul 30, 2016

I have had Toyotas before from other dealers. It seemed to take forever and I left feeling worn out and worn down. Even disrespected as a woman buyer. At Fred Anderson I found ANDRE AND RASHANDA and Car Nirvana.They listen. Really pay attention to my needs. Andre found me the perfect car, worked with my budget and taught me how to master the high tech bells and whistles. Then Rashanda walked me through the paperwork and I drove away in bliss.I love, love, love my car and feel like I have two new friends!

deeders

Jul 30, 2016

Very efficient, professional, and knowledgeable with exceptional ease to work with during the selction and financing process. Carl and Rashanda keep the process on track and you are not spending half the day at the dealership !!!! Enjoyable experience !!

Stephen

Jul 29, 2016

Andre was personable and professional and a pleasure to work with. We will be a lifetime customer of Fred Anderson.

Kortney

Jul 29, 2016

Fast and friendly service. Doug is always a pleasure to see and greets me with a smile. I'm happy that the service Dept has extended ours! I was blown away when I found that out since I live 2 1/2 hours away!!! Kudos to the new waiting area and all of the power outlets and big screens!

Ann Marie Aspiazu

Jul 29, 2016

On July 26th I took my 2009 Camry in because it was making a funny noise. The service adviser, Chris R. came and told me news that was devastating. My engine, with just 69,200 miles was shot! It would cost several thousand dollars to repair! I was numb, angry and in a complete state of shock. I asked him what they would give me on a trade for a new Camry. I got more bad news! Chris brought me to Jeff Teague to talk about getting a new car. Jeff was very calming and reassuring. We looked at cars and talked about pricing. I was impressed with Jeff's honesty and willingness to help me in this dreadful situation. At one point when Jeff had stepped away, the sales manager, Ken Cobb came to me and shook my hand and told me they were all going to help me in this bad situation. I was so surprised by his kindness. After Jeff and I had settled on the price and the payments I was taken to Scott Kline in finance. Scott too was kind friendly and very helpful. July 26th was a long stressful day for me, but the people I dealt with took away a lot of the pain and shock of what I was going through

Lalit

Jul 28, 2016

First time service at the facility..Staff was very courteous..vehicle delivered on time..charges were reasonable..satisfied so far..hope to have same experience in the future

Linda

Jul 28, 2016

Friendly, courteous, staff. Service is prompt and attentive to customers' car needs, i.e. free carwash :-) Very clean and inviting waiting area with complimentary drinks.

Floyd

Jul 28, 2016

Steve is AWESOME! Our deal with Steve was seamless from start to finish. He took extra care to accommodate my elderly Father (on a walker) getting him in and out of the Dealership with ease and showing him all the features of the new car. We would highly recommend Steve to Anyone, Anytime! Thank you for reaching out to us at the beginning and making a NEW CAR Wish come true!

Daniel

Jul 28, 2016

All of the knowledge and experience of the salesman and financial staff showed me, very helpful and understanding Thank you for all of your help

Marty

Jul 28, 2016

They did everything possible to make sure I got the car I wanted. They are also very professional and personable. Go see Rodney Williams. He listens to your needs as well as suggesting other options that maybe beneficial to your visit. You will not be disappointed with this car dealership.

Cheryl

Jul 27, 2016

I came in for a factory recall replacement and was throughly impressed by the courteous and efficient manner of which my service was handled!

Ronald

Jul 27, 2016

Easy to setup the appointment, and everyone was very courteous and patient. It's great for a busy family to have such a good dealership nearby!

Marie

Jul 27, 2016

Staff in the service department, especially Terry Underdue, is very professional, caring, and make one feel they matter. Terry also has a great personality.

Melissa Shaltz

Jul 27, 2016

Jeff is awesome! Was able to get us into the car we wanted with a great price. Didn't have to sit around for hours waiting either. Would definitely recommend anyone looking for a Toyota to go see Jeff!

Andrew

Jul 27, 2016

Jody was very helpful in finding me what I wanted and very prompt to follow up with any answers to my questions. Jim was there to close the deal when Jody was out of town and Robert did a great job in finance.

copejnc

Jul 27, 2016

The buying experience was one of the best I have had when searching for a new vehicle. Bryan Harrison was very friendly and knowledgeable about the vehicles and went out of his way to answer all my questions and provide a test drive and like-type vehicle. The process was efficient with arranging for a vehicle to be delivered that met my specifications and Bryan kept me updated on the progress and arrival estimates. Great experience overall!. Ms. McCants was very helpful, friendly, and got us through the finance and paperwork process in a timely manner.

Caroline

Jul 26, 2016

I went in for routine maintenance and was in and out quickly. I was expecting to wait for a while, but that was not the case.

Lydia

Jul 26, 2016

Mike Lee was the salesman that helped me. As I walked up to the dealership he met me outside. He was so nice, kind, polite. He listened to what I wanted and told me he could get me the 4Runner and he did. There was no pressure from him which was great!! Great guy and when I refer Fred Anderson I tell them to ask for Mike Lee.

Bida

Jul 26, 2016

The service was pretty fast and the service folks were very nice. The facilities at the main lobby were fabulous.

Diya0984

Jul 26, 2016

It was my second time dealing with Andre Robinson and he was easy to work with both times. He is always respectful, realistic and customer-focused. I will probably go back to Andre in 3 years when my lease is up again. In addition, Dianel Ubiera was extremely helpful and did what she could to help make theories easy and stress free.

Michael

Jul 25, 2016

Service writer kept me informed promptly. Very convenient to drop car off for service while working for same company. Also use family plan for my wife's car and works out well

Joneal29

Jul 25, 2016

This was my second time buying a car from Fred Anderson specifically John. I had a great experience due to the hassle free environment. John helped me find exactly what I wanted at the price I wanted.

Christina

Jul 25, 2016

Best experience in car buying ! Quick easy no hassle and plenty of cars to pick from.. Recommended ! The other dealers turn it into a hassle, way too many phone calls and way higher prices

rickamy1

Jul 25, 2016

This is the second tundra I purchased with John in the last four years and will be back again when its time to upgrade, lets see what the 2020 looks like. He found me the model and options I wanted and worked hard to make us happy. I would recommend him highly. Rashanda McCants was great to deal with and didn't try to push us into something we did not want.

Curtis

Jul 25, 2016

I purchased an used 2015 Toyota Corolla. The staff stayed after closing time to complete the transaction and all went well. Thank you very much.

Ben W

Jul 25, 2016

This was my first new car. I purchased a 2016 4Runner. I couldn't be more pleased with the vehicle and the service I received. Riz was a great sales rep, he was very responsive when I sent an email or text. He made the experience hassle free and clearly guided me through each step. He went over every detail and I walked away extremely satisfied. His service was truly exceptional and I would recommend going to see Riz. He's honest and straightforward. He definitely went above and beyond to ensure my satisfaction. The management team did a great job to get the deal done and went over all the details of my plan. Fred Anderson is a great dealership and I most certainly made the right choice by buying from them. I think they have a customer for life! Don't hesitate to buy your next car there.

juliab

Jul 25, 2016

I have purchased 2 cars in the past year from Fred Anderson and both times everyone has been superb in service and accommodations. I greatly appreciate how easy it is to have my car serviced as well to purchase my vehicles. Brian Harrison, my salesman, was especially kind during my last purchase because I was replacing my Highlander with another after an accident. Brian and the finance team worked to find the best arrangements for me to get me into both cars, Robert Powell was also very helpful when choosing my additional services and I will certainly continue to buy my vehicles from Brian and Fred Anderson.

Katherine

Jul 24, 2016

The gentlemen were all professional, courteous, and prompt. They made a situation that could have been a headache as easy as possible.

Thomas

Jul 24, 2016

We have purchased 3 vehicles from FAT. The last 2 service visits prior to this one was less than satisfactory. In both cases, we waited while car was serviced and after waiting for quite a long time, we checked to see the problem and learned that in both cases, our auto had been serviced and no one told us. Last week, we dropped the car off and picked it up the next day.

Marvin

Jul 24, 2016

Preparation, knowledge and professional attitude of Riz, our salesperson. Did everything he said he would do when he said he would do it.

Houck

Jul 24, 2016

Ryan Caesar has supported us with our toyotas for many years. He is the glue that keeps coming back to Fred Anderson for service and new vehicles.

eda238

Jul 24, 2016

Riz was fantastic and VERY patient with me. A self-proclaimed commitment-phobe, Riz stuck with me for 8 months until I was ready to pull the trigger and buy my new runner. Any questions I had, Riz was responsive, even responding to me after hours. Would highly recommend working with him.

Briddgete

Jul 23, 2016

Check-in quick, service folks knowledgeable and accommodating, facilities clean and easily accessible. Cannot think of anything else to make 20 words

David

Jul 23, 2016

Everything went just as expected. I was kept apprised of the progress of my service. Just a great experience as usual.

Michael

Jul 23, 2016

My first experience at this dealership was excellent. My 5,000 miles service took only 30 minutes. Customer service was excellent. I would recommend a better complementary car washing service.

Richard

Jul 23, 2016

Ryan always thinks well ahead for me and thoroughly reviews my service needs and options before work starts. He helps coordinate my shuttle rides and calls me with updates while work is underway and completed. He's always friendly, reliable and trustworthy. I will continue to come back to your dealership because of him and your entire service team. Great organization!

MBWright

Jul 23, 2016

We've bought our past two vans from Fred Anderson and are always happy with the price and customer service. We feel good about their vehicles and their reputation.

Kimberly

Jul 23, 2016

The kindness of the staff was outstanding. They were the best , especially the one that waited on me. He was very polite, Great Customer Service.

Tundraornothin

Jul 22, 2016

Mark went out of his way to find a vehicle from another lot and get it for me. Great salesman to go with a great vehicle.

Michelle

Jul 22, 2016

Service department is quick. It is easy to schedule preventative maintenance. The service advisors are helpful, professional and communicate quickly if there is any issue with the car found during PM.

armyjack

Jul 22, 2016

Carl Anderson has been my salesmen, for over 10 years and I have bought numerous cars or trucks from him. He's straight forward and does not give you the run around. He goes above and beyond the call of duty to make sure your visit has been a enjoyable one. Very Professional. I look forward to purchasing vehicles in the future and plan on sending my kids his way for excellent service. Good job Carl.

Kenneth

Jul 22, 2016

People were friendly and knowledgable. In and out quickly. survey needs twenty words so I need to write two more.

Jack

Jul 22, 2016

My experience was good. Disappointed that my 2010 Prius, which as been serviced at Fred Anderson Toyota since day one, needs a repair for an oil leak that will cost $1,200 to $1,500. Would have hoped that a Prius, known for it's reliability, would not need this major repair.

Debra

Jul 22, 2016

The staff in the service department was friendly and informative. The service advisor, Brian Houck, explained what would be included in my service and provided an estimate for the amount of time it would take to complete my service. I was pleasantly surprised when the service was completed even sooner than expected.

David

Jul 22, 2016

ease of experience, plenty of room to work while waiting for service to be completed, service representative very friendly and helpful in explaining all the work to be done

blackpearlatruthann

Jul 21, 2016

I needed a car to be able to drive an hour to my job as a teacher. I needed a reliable car that had great gas mileage and one that I could rely on to drive an hour five days a week. I asked Andre to bring up a car that I had seen online and he told me about the car and answered all my questions about how well it was taken care of and helped me with all the steps necessary to be able to buy the vehicle. I also had a great experience with David that made me feel comfortable on the finance part of the deal. I am proud of the car I got from Fred Anderson Toyota and have already recommended the dealership to several people.

Michael

Jul 21, 2016

Jamie took ownership of my service needs and explained everything very well. I will call directly next time I have service needs.

Ashley

Jul 21, 2016

My oil change & inspection was done quickly. Everyone was very nice. Frank was very helpful & friendly by telling me my inspection was due and letting me know how everything went. He showed a lot of professionalism and was very nice.I will definitely come back!

Constance

Jul 21, 2016

I took the car in for its 15,000 servicing. The serving was taken care of in a time period of less than a hour.

Wanda

Jul 21, 2016

Great Service, thank you. Would like a snack machine added to coffee area. When you are there for extended time people need a snack

Emily

Jul 21, 2016

Everyone was professional and respectful from the time I arrived until I received my vehicle. I would recommend this shop to anyone looking to have any service done to their vehicles.

Kevin

Jul 21, 2016

Quick appointment, fast service, good communication and service from Brad Kirker. Brad takes the time to ensure the customer is taken care of.

Mildred

Jul 21, 2016

I received prompt service, even though I had not booked for an appointment in advance, for my car to get serived.

Laura

Jul 21, 2016

The Staff was very helpful and professional. The facility is under construction but still quite pleasant. Clean and friendly facility.

Jean

Jul 21, 2016

I just wrote it down. We were entitled to a warranty and the first service man did not know that. When we went to pick up the bill we were being charged and had to point that out to him. They are familiar with Toyotas

Beth

Jul 21, 2016

great to be able to drop off car the night before and pick up later the next day. i like the extended hours too.

Alice

Jul 21, 2016

the free car wash - that's NICE! However, they don't honor the discounts advertised on mailers - instead they impose a limit on the discount not mentioned in fine print. And pre-service estimates are not accurate - even when no additional services are performed.

Bhuvan

Jul 21, 2016

The service manager was able to answer my questions and went over and beyond the subject in answering questions for which i came to the dealership

George

Jul 21, 2016

Although a remodel was going on -service was fast & efficient.I appreciated how the tech person text me & called me. Ben checked me in & was friendly!

Greys101

Jul 20, 2016

Large selection of pre owned cars, and pushy salesmen. Went look at one car found another that we liked more. I was given the old "someone called about the car we were interested in" line. Then our salesman disappeared twice for about twenty min each time. I know car salesmen are pushy and can't get enough of their own voice but our's loved the sound of his voice a lot, until we signed the papers , then disappeared and didn't say ten words from there on. I have had great experiences with buying cars and I have had really bad experiences buying cars, I would rank this one around the "almost bad" car buying experience. And after the car came back from being "detailed" the outside of the car was great, so great that I could see what looked like the rear bumber had been pushed in and popped back out. When I asked about this issue I was told "there is nothing I can do now" like I was no longer his customer and he didn't care about my satisfaction. Then the inside had dust all over the dash and the windshield was filthy and after I asked the salesman if they cleaned the inside of the car I was told " yes, I watched them clean it" I just said the heck with this place and left.

Joseph Umstead

Jul 20, 2016

It has been a pleasure to work with Jan Crow for a second time. Several years ago she helped us lease a vehicle. When we needed to turn that vehicle in, we knew that we could trust Jan to help us find the vehicle that best met our needs. Thanks Jan! We love our new Corolla.

Cathy

Jul 20, 2016

Ryan Cesar was great at explaining what was to be done and making sure I was kept informed throughout the process. He was very professional and helpful.

Black Pearl

Jul 19, 2016

Rachel was great salesperson. At the same time she was very helpful and friendly. She has approached us very professional. She did great job with us. I would recommend Rachel to anyone...

CarBuyer

Jul 19, 2016

My family and I came to lease a Toyota Camry and we were helped by Rachel Daniel. She did an amazing job working with us. Her communication was timely and concise. Rachel helped make the process clear and stress-free. I would highly recommend Rachel to anyone. She is the best salesperson I have ever dealt with and made the buying process a breeze.

4Runner Girl

Jul 19, 2016

My husband and I worked with Carl Anderson on the purchase of our 2016 4Runner. He was great to work with as his communication was timely and appropriate. He worked to get us just wanted we wanted and I could not be happier with our purchase. I would recommend Carl in a second to anyone looking to purchase a Toyota.

CruisingAlong

Jul 19, 2016

Steve was great! I enjoyed working with him to buy the car that fit my needs. He was helpful but not pushy which made for a nice buying experience.

sbridgland