Used Cars for Sale at Fox Grand Traverse in Traverse City, MI

Laurie

Nov 15, 2016

everyone was polite, there was a nice area to sit and wait, they did what they said they would in the time they said it would take!

Teresa

Nov 13, 2016

prompt, courteous and a great value for the work done & materials used. Clean & inviting facility, waiting area exceeds expectations

Savannah

Nov 12, 2016

I came into Fox knowing what kind of vehicle and payment I wanted and I walked out exactly with that. Couldn't be happier.

Daniel

Nov 8, 2016

Brandon was great! Cashier was very helpful with application for new Ford credit card.Dave was also helpful discussing new snow tires.

Helen

Nov 7, 2016

Fast service the timing was just right no one in front of us at the oil change and we had a nice talk with Chip our salesmen.

William

Nov 4, 2016

Easy to schedule, responsive, availability of loaner, and reliable time estimates. Matt pointed me to a discount tire supplier of snow tires, and I was able to arrange for their delivery to the shop with substantial savings.

Nancy

Nov 3, 2016

I go in and tell you what I want and you do it orcworkbwith me to get it too where I need it

Rudy

Nov 3, 2016

It was nice that we were not pressured to buy and the sales personnel were very knowledgeable of all their models available.

Jennifer

Nov 2, 2016

I like that may salesman Chip always listens and is extremely helpful in making the best decision for new purchase.

Norma

Nov 2, 2016

Exceptionalism from start to finish with turn in of lease and the purchase of a new vehicle. Highly recommend dealership

John

Nov 1, 2016

Straight talk. Dealer kept their promises. They found the car I wanted and delivered it within 2 days even though it was over 250 miles away.

Denny

Oct 31, 2016

Quick quality service :) The Works is nice because it looks at other things too including tire rotation. Will definitely be back!

Janet

Oct 30, 2016

The service department were ready for me. They offered a shuttle if I wanted to go somewhere. The waiting area is comfortable with coffee and snacks, TV and quieter area away from the TV. Matt came out and explained what was wrong and what it would cost before proceeding. Everyone was very friendly.

Kailee

Oct 29, 2016

They are very helpful and efficient. The buying process was very easy and we would for sure buy another vehicle from fox again!

Theodore

Oct 28, 2016

Pleased with service. Everyone was very helpful. Appreciated use of loaner. Also very pleased with Patrick's continued support for Navagation System and help with all our operating questions. Very helpful! Great waiting area with lots of goodies!

Kenneth

Oct 28, 2016

Everyone was very professional, looked nice and clean, nice uniforms. I was very impressed... men's room spotless, coffee in lounge was good and area was very clean and inviting. Lot's of 'yes sirs', 'yes Mr. Foster', very refreshing to find dedicated professionals. Gentleman that serviced my tires was excellent, very knowledgeable, showed me the problem, gave good advice, and fixed it! Very enjoyable experience, made my day.... Please pass my thanks on to your oil changing and tire crew!!

Lisa

Oct 27, 2016

I purchased a vehicle 6 months ago and had a very pleasant experience with staff being knowledgeable, friendly and fair on price. Would do business again.

Shannon

Oct 26, 2016

All questions answered expertly. Polite and timely service. Love the hand wash service on my Lincoln after my oil change.

Richard

Oct 26, 2016

No time wasted. All seem to know there job. the lady doing the paper work especially . all my questions were answed

Judith

Oct 26, 2016

Brandon Hale and his team took care of everything I asked to do with my car. Friendly and fast service.

Carol

Oct 26, 2016

My visit to Fox Motors was great! I am new to Ford but I was impressed by my Focus rental and was pretty sol on the product, my salesman was so helpful!

Lewis

Oct 26, 2016

Everyone did what they said they would. Went extra mile to make things right. Explained everything well. Made sure things went smooth.

Linda

Oct 23, 2016

There was a mix up with my appointment and the service manager Steve made everything right. So refreshing in this day and age.

Roy

Oct 22, 2016

I found the people friendly and they knew their business. I always come back here to get my vehicle serviced and would recommend it to others.

David

Oct 22, 2016

The gentleman I worked with was obviously extremely busy and still took the time to give me his undividied attention. He treated me as if I was the only person he had to help that day. Very pleased and will continue my business with Fox!

Thomas

Oct 21, 2016

I WAS WAITED ON PROMPTLY AND PROFESSIONALLY BY MAT ECHOLS IN THE SERVICE DEPARTMENT AND RON DAVIS IN PARTS. ALWAYS A FRIENDLY PLACE TO VISIT AND DO BUSINESS WITH.

Patricia

Oct 21, 2016

Appointment time was respected and I went to the waiting room which was supplied with coffee and other offerings, plus tv and wifi.

Alice

Oct 20, 2016

It was a very smooth transaction and they were very accommodating to my timeline of buying a car. Although some hiccups occurred, it overall was very good and I would highly recommend Fox in the future and will definitely come back. Very personable staff.

Michael

Oct 20, 2016

Having a rental available free of charge is an important reason for choosing Fox. They also do good work in a timely fashion.

Brandt

Oct 20, 2016

The polite professional service delivered by everyone from the Porter to the Cashier is greatly appreciated. I am always warmly greeted and treated with respect.

Felicia

Oct 19, 2016

The service was friendly and fast, with no wait time. Efficient. Very little effort required by me. Everyone was very organized and professional.

James

Oct 19, 2016

Helpful, friendly, and was able to complete the work very quickly. Everyone made the experience s real joy. My salesman, Dan, was available to answer any questions I had. It is always a great experience when I visit.

Patricia

Oct 18, 2016

Conner Hanson was my sales consultant, he listened to me andFound me a car with the right color and price. Explained everything and made this a very enjoyable experience. The closing person with documents was also excellent.

Janet

Oct 18, 2016

Friendly experienced service personnel, no appointment needed and comfortable waiting area with refreshments and quick turnaround and good service completed

Stephanie

Oct 18, 2016

Greg Smith with honest, dependable, and followed up on his promises. The end product was great! The best customer service I have ever experienced from an auto dealership.

Richard

Oct 5, 2016

I was very pleased with the excellent selection of high quality used vehicles to choose from...and the Sales and Management Staff was Fantastic to work with as well !!!

Thomas

Oct 5, 2016

It's always nice visiting a clean professional setting. I was greeted immediately upon our arrival and offered transportation home etc. We opted to walk to the nearby Mall. We received notification by phone almost to the minute they said our vehicle would be ready.

David

Oct 5, 2016

sales person very knowledgeable and friendly. took as much time as i wanted going over details of the sale and maintenance of the truck.

Elizabeth and Tom

Oct 5, 2016

We bought a used Toyota Venza from the used/discount lot. The belt made a squeal that they thought was silicone overspray but they said they would repair it for free if it did not go away. It went away but came back, and by the time we were able to bring it back for service it was two months after purchase since we live over an hour away. They still fixed it for free, even though it turned out to be a four hour job that is usually 30 minutes on a Ford. They also gave us a loaner car when the job went longer than expected.

Katherine

Oct 4, 2016

Steve Brendal was very helpful along with Bill in finance. This is my 5th leased vehicle from the Traverse City Ford dealer

George

Oct 2, 2016

Very polite service specialist. Very clean service center. Employees are very helpful. Had to long in the quick lube line. Waiting 40 mins is not quick.

William

Oct 1, 2016

Fast service. Your employees are pleasant to work with and knowledgeable. Salesman provided a very detailed presentation of all expenses for the car purchase.

Carrie

Sep 30, 2016

My sales associate was very pleasant to work with. He has made sure that my used vehicle has had all the things taken care of that I asked for. Very good communication. Everyone that I have worked with at Fox Grand Traverse has been very helpful and very polite. Great Job!!!!!

Donna

Sep 30, 2016

Friendly and helpful salesman. Connor listened to my wants and needs and matched them to your vehicle with excellent results.

Michele

Sep 30, 2016

Personal service. I feel like a valued customer every time i go to Fox. We have been customers for over 15 years.

Michelle

Sep 30, 2016

Gretchen was awesome to work with! As was Sue Perry! Great place to buy a car! They both went above and beyond to make sure the experience was the BEST!

Patrick

Sep 26, 2016

Very pleasant staff. Makes it a very smooth and easy experience to get service done. Coffee and television and comfortable chairs.

Merton

Sep 26, 2016

Staff did a super job getting me in and out, in a timely manner.Great job done. I have always had outstanding service at Fox Motors.

Michele

Sep 26, 2016

Service!!!!! KC was amazing and I cannot remember the gentleman's name that was working with her Saturday morning. They both beyond!! Thank you for having approachable Friendly staff!!!

Gary

Sep 25, 2016

Very informative and no pressure sales . Facilities are clean and modern. Plenty of vehicles to choose from with knowledgeable sales personnel.

Timothy

Sep 24, 2016

Fox GT has best trained technicians and the whole staff there is prepared for the most challenging automotive problems. Always exceptional service.

Richard

Sep 23, 2016

Have been dealing with This Ford dealership for 15 years and have had great experiences. Everyone is very friendly and helpful.

Charlotte

Sep 22, 2016

It just went wonderfully well from the first moment I met Chris, my salesman until I signed on the dotted line and I "LOVE" my new Ford Escape!! My first major decision since my husbands death and Chris understood that.

Ralph

Sep 21, 2016

Matt was courteous and accommodating........loaner car was ready when we arrived. Always professional.......from Chris in sales to Matt in service.

Steven

Sep 21, 2016

Pete Hayes was great to work with. No pressure or slimy used car tactics were used. I scheduled with online chat (and Kris online was awesome as well) and when I arrived for the appointment the car was pulled up with AC on cooling the inside.

Jim

Sep 19, 2016

Service Mgr outstanding, great service and communications. Took care of complicated issue easily, with great skill and attitude. Thank you.

Kirt

Sep 17, 2016

Took our 2013 Edge in for an oil change. Employees were friendly and efficient. Service was performed in a timely fashion.

Claudia

Sep 16, 2016

On time, courteous service, super atmosphere. Repair completed as promised within the time frame that was expected. Thank you for everything.

Paul

Sep 15, 2016

Good people trying to get the job done.Very friendly and easy to talk to.Effort made to accomplish repairs went above and beyond normal.

Deborah

Sep 15, 2016

Everyone was so helpful, from Natalee, Rick, Zack, Gretchen & Sue. Wow what a great bunch of people.Did not plan on buying at this time, was in body shop for hail damage. Liked loaner car so much I traded in MKS for mkx

Joseph

Sep 15, 2016

I enjoyed meeting John Seekey. He was very helpful and informed on what I was looking for in a truck.

Mark

Sep 15, 2016

Very friendly service staff, and my service advisor was able to find the solution to the problem I came in with

Ashley

Sep 13, 2016

Overall this was a very nice experience. The staff are knowledgeable and friendly, and easy to work with. Would recommend to friends.

John

Sep 11, 2016

Dave at the service desk was knowledgeable and friendly. He cared about the issue I had with my truck. The estimate he wrote up was accurate. The job was completed in a timely manner. Great Job Dave!!

James

Sep 11, 2016

Gretchen keith was helpful and knowledable. I would certainly recommend Gretchen and Fox Motors to anyone looking for new or used vehicle.

Norman

Sep 11, 2016

Chip gave us good help, as usual. He works hard at being up to date on the vehicles that he represents.

Pauline

Sep 11, 2016

The people! Phil Meadows and Dan McCormick were very helpful in decision making and buying our new Escape! Thank you! And to Mat and Chris in service who made our transition from at 2007 to 2017 smooth and painless; Bill and Bruce in finance. Thank you! We sure appreciate it!

Gladys

Sep 10, 2016

Everything went smoothly as usual. Staff was pleasant and shuttle was quick and responsive. Just as always it was a satisfactory experience.

Daniel

Sep 8, 2016

Fast and curious answers to questions. Salesman are willing to dig for answers if they don't know them off hand. Willing tohelp evaluate performance issues.

Jennifer

Sep 7, 2016

Very quick paperwork and friendly sales and service. The paperwork process was very efficient and easy. My salesman was very helpful and very knowledgeable about the vehicle features.

John

Sep 6, 2016

Low key informative interaction with Marty Schab. He presented options, and took time to discuss my interests. Letting me take the Explorer home over night without hesitation to show my wife sealed the deal. The details of the transaction followed the next day-- an easy process.

Katherine

Sep 4, 2016

As always, the staff was courteous, knowledgable, and professional. This was exactly how I would like to see all dealerships operate.

Kathryn

Sep 3, 2016

I felt as though the team was in my corner all the way to get this vehicle and make this process go smoothly

Dennis

Sep 2, 2016

Dan McCormick's did an excellent job listening to what we wanted and then finding the vehicle ASAP. Kept me informed at all times

Joan

Sep 1, 2016

The staff is always very helpful. They explain all the items found in defect with auto and give a detailed explanantion of things completed. They are also always mindful that we travel a long distance to reach the dealership and offer a free rental or delivery of the vehicle when it is comleted. Corey in Service is awesome!!

Erik

Sep 1, 2016

Good service, friendly people, no waiting needed, nice waiting area. Service manager provided clear explanation including how to get the rebate.

James

Sep 1, 2016

Quick and easy, clean environment. Why does this review need 20 word is readily like to know? Wouldn't you really like to know.

Donna

Aug 30, 2016

Service was fast & I didn't have to wait-they addressed my issue at the appointment time & had the work complete in the time stated. Everyone is friendly & provide exemplary customer service.

Jennifer

Aug 30, 2016

Very professional and excellent customer service. The staff is knowledgeable and extremely helpful. The "Client Liason" is a terrific touch.

Jean

Aug 29, 2016

Re: Trip to service dept. for additional instructions on the features of of our new Ford . Explanations were very through.

Yvonne

Aug 29, 2016

The thoroughness of the staff. And I was on a time crunch when I first stopped in and they accommodated and got the job done.

Jason

Aug 26, 2016

No pressure, patient salesman. Pete was my salesman and he listened to what we wanted and didn't try to sell me something that I wasn't looking for. He showed me all my options, took good long test drives to make sure I got a good feel. Great experience!

Nancy

Aug 25, 2016

THEY TOOK CARE OF THE PROBLEM. SERVICE PEOPLE WERE GREAT. WOULD LIKE IT TO BE FASTER. BUT WHO CARES IT IT IS DONE RIGHT?????

Joan

Aug 24, 2016

Easy, Drive in, Wait in lounge, drive out...Brandon and Amber, very nice. Great customer service with these two. I always like coming in and see that these two are still there.

Daniel

Aug 24, 2016

When I was able to be assisted the service was very welcoming and friendly. It was a very busy day when I arrived with just a skeleton crew for salespeople. I later found out that there were a couple other available salespeople, I was just not referred to them. Just a salesman trying to maximize his output despite the lack of individual attention.

Dan

Aug 24, 2016

prompt professional - quick response to email/phone message. Great scheduling on short notice. Thanks! Fair price for quality work. can't think of any improvement.

Mark

Aug 23, 2016

Chip, our salesperson was friendly, knowledgeable and professional. Bill Keller helped us complete the transaction, answered all our questions and handled the paperwork in an expeditious and efficient manner.

Margaret

Aug 23, 2016

The salesperson Chip was so helpful & informative, I would recommend him to everyone I know, also Bill Keller was so easy to work with, and he made this a stress free delivery.

Charles

Aug 20, 2016

Nick was prompt, accommodating, competent. The shuttle service (Charles) was a huge plus. The fact I could read in a quiet space WITHOUT a TV blaring was a pleasant exception to most agencies.

Dale

Aug 20, 2016

Attentive and Fast service...I stopped for service to have my tire pressure checked. Glad I did! there was a nail in one of my rear tires. They removed it and repaired it in less than 45 min.

Diane

Aug 19, 2016

Our salesperson corrected a mistake made. I am impressed that Fox stood behind him. We have bought several cars from him and recommended him to our friends as we will in the future.

Adam

Aug 17, 2016

Love Marty, very helpful and goes above and beyond. Would definitely recommend him if your in the market for a new car.

Roger

Aug 17, 2016

Easy In- Easy Out. Little waiting. Pleasant service agents.I am adding more works to satisfy the requirements of this survey. However, sometimes less is more.

Scott

Aug 12, 2016

Gretchen Keith was very personal and treated us as if we were her only clients. Everyone at Fox Grand Traverse were friendly and very welcoming.

Carol

Aug 12, 2016

Chris Pratt is such a great employee. He has guided me through my 2 new car purchases. Always so helpful and great at showing me how to do everything on my new cars. I really appreciate this. The warranty on my new car with the inclusive services is extremely important to me. The service department is easy & very convenient to work with. Always very helpful with any questions I might have.

Charles

Aug 12, 2016

The people and their positive attitude. They genuinely try to help. The service facilities are always clean and neat as well as the waiting area.

Ken

Aug 12, 2016

Very professional and helpful salesteam and easy to talk too. Made sure I got something decent in my price range that would be a great investment and helped point out what vehicle would be great and kept me away from possible future high maintenance vehicles with high miles.

Leland

Aug 12, 2016

fast and great service, all questions always answered and all work done and needs to be done is i the computer

Carole

Aug 12, 2016

Fast service. I enjoyed sitting in a very pleasant, clean waiting area with great coffee. One could also choose a cold bottle of water.

Robert

Aug 12, 2016

Easy making an appointment and checking in and the waiting area is comfortable even though the WiFi seems a little inadequate.

Douglas

Aug 12, 2016

Everything! Our service advisor, Dave, was friendly, knowledgeable, personable, and made sure that all the work that we requested was finished in a timely manner. The waiting lounge was exceptionally equipped for customer satisfaction. There was coffee, bottled water and snacks, and an employee came by asking if any of us waiting customer's would like coffee or bottled water. Our total experience at Fox Ford, Lincoln dealership was excellent plus!! I wouldn't hesitate to tell others about my experience there and encourage people to use Fox for their vehicle needs!

Jerry

Aug 12, 2016

Quick, easy and answered all our questions. Car was clean, on time and we were guided through all features and how to operate them.

Cindy

Aug 12, 2016

The response to inquiring about the service for my mini was incredible. I emailed during the evening and didn't expect a reply until the following day but Steve responded within minutes. The service I received from Matt was great. He answered all my questions. I'm also a deaf individual and he made sure he looked at me while talking. I'm glad to have found a place to take my mini to get serviced. You have a super staff. Dee was great too. Everyone was very professional. Thank you for providing this service for minis "up north".

Eddie

Aug 12, 2016

Fast and easy Excellent service this is one of the best encounters I have had with a dealer for a car

Theresa

Aug 12, 2016

I did not think I would be able to get a trade for my car...I was in three times previously and was told that they would not be able to work with my situation. I tried ONE MORE TIME and had the privilege of working with Pete Hayes. He was VERY positive and we attempted many scenarios over many days allowing me to finally drive home in my beautiful Lincoln MKX!

Daniel

Aug 12, 2016

pleasant quick efficient The overall experience was completely excellent. My one suggestion is that I'd like a free carwash option.

Karen

Aug 11, 2016

Quick service. Didn't even have time to drink my tea. Wait time for service to begin reasonable. Cost right on.

FordEmployeeDaughter

Aug 11, 2016

After almost 45 yrs as a Ford Motor Co worker, my father is being treated like xxxx from this dealership. He brought his F150 - that he purchased from this dealership - for work that should have been covered under warranty, as well as car rental (that he was paying extra for, only paid for three days of rental) - it is now lawn ornament as he cannot drive it. When he starts it, sounds like it is about to blow up. And they insist that he is at fault, and as I repeat, the truck is no longer drivable. Matt (Fox Ford employee) told my father that call the next day with information and well over a month later he has yet to receive a call (which is complete xxxxxxxx, he has the phone records to prove he called with no return calls). Since Fox Grand Ford wouldn't fix the problem they caused, my father had to pay for his truck to be towed to his house, an hour from the dealership. If this is the way they treat a retired long time, hard working assembly worker - imagine how they treat their other customers. So, due to now paying for an un-drivable pick up truck sitting in his driveway - he had to go buy/lease another vehicle, from the dealership in Cadillac.

James

Aug 8, 2016

The helpfulness of the staff while buying a new vehicle. Questions were answered promptly and taken care of buy the staff

Eliza

Aug 5, 2016

Fast and efficient, done on time. Nice waiting area and a handy shuttle to a store in needed to visit while car being serviced.

Ralph

Aug 5, 2016

Very courteous. Helpful with questions. Provided answers in a concise, understandable manner. Service was excellent as it always has been.

Avace

Aug 3, 2016

Waited 40 min. in line. I finally got out of my car and asked if they thought I would be able to get my oil changed and tires rotated in the 40 minutes I still had available or come back another time. They seemed to hurry up and put another person in the oil change area and I ended up getting to my appt. in time. Thank you for caring.

Douglas

Aug 3, 2016

Salesman was very informative and helpful. Good selection of trucks to look over. Both the salesman and finance manager were helpful, friendly and stayed late to help us get a truck.

Cheryl

Aug 3, 2016

Willing to work with our terms (needs) no problems at all. Excellent example for my son to see how a transaction should go.

Robert

Aug 3, 2016

sales person working with me to get a truck in my budget.fully explaining everything to me about the purchase and the options on the truck

Douglas

Aug 2, 2016

always polite and timely in getting service done. The service writer is top notch always smiling and positive. Never too long of a wait either.

Edgar

Aug 2, 2016

The service department was ready for me and had a loaner right there also, it took only a few minutes and I was on my way. The best part was they delivered it the next day! That was great.

David

Aug 1, 2016

I received an accurate estimate quickly. The part arrived within 24 hours and they got me in that day. Service was fast and well done. Couldn't be any happier!

Theresa

Jul 30, 2016

I did not think I would be able to get a trade for my car...I was in three times previously and was told that they would not be able to work with my situation. I tried ONE MORE TIME and had the privilege of working with Pete Hayes. He was VERY positive and we attempted many scenarios over many days allowing me to finally drive home in my beautiful Lincoln MKX!

Eddie

Jul 30, 2016

Fast and easy Excellent service this is one of the best encounters I have had with a dealer for a car

Fay

Jul 29, 2016

GREAT AND KNOWLEDGEBLE SERVICE ADVISOR (NICK)FAST SERVICE AND I WAS KEPT INFORMED OF PROGRESSNICE WAITING AREA. GOOD COFFEE. FRIENDLY ATMOSPHERE

Anthony

Jul 29, 2016

Took time to explain any questions I had. Found some issues with my vehicle's interior, and the salesman stated we'll make it right for you.

Travis

Jul 28, 2016

Extremely helpful. Got me what I wanted... and then some! Also, as a 100% Disabled Veteran (Although maybe not visually to most people), I've never been thanked for my service so many times in all my life. A great experience. And Phil Meadows is an absolute Rock Star in my book. Great salesman... no complaints, a super experience! Love that guy. Did all the right things.

Linda

Jul 28, 2016

Could not have been any better. Excellent all the way. Friendly and very Professional. Would highly recommend this dealership to anyone.

Jeffrey

Jul 28, 2016

Friendly helpful large selection to choose from. Good working hours for the working class people. Easy access. Great follow up after purchase.

Helen

Jul 26, 2016

Willing to give the time we needed to make a decision. Answered all questions even when we had a lot to ask!

Kevin

Jul 25, 2016

Salesman was very helpful and help to make arrangements for sale in the event I liked the truck I was inquiring about. Since I live about 200 miles from TC that was very important. I was able to do everything the day I came up and drive the truck home.

Doug

Jul 24, 2016

The service department absolutely did exactly as they said they would do, when they said they would do it. Everyone was really terrific.

Cindy

Jul 23, 2016

The response to inquiring about the service for my mini was incredible. I emailed during the evening and didn't expect a reply until the following day but Steve responded within minutes. The service I received from Matt was great. He answered all my questions. I'm also a deaf individual and he made sure he looked at me while talking. I'm glad to have found a place to take my mini to get serviced. You have a super staff. Dee was great too. Everyone was very professional. Thank you for providing this service for minis "up north".

Susan

Jul 20, 2016

Our salesman, Phil, is professional, helpful, knows the "ins and outs" of the vehicles and financing. It's why we have bought 2 vehicles from him and our daughter has bought one vehicle from him.

Stephen

Jul 19, 2016

Fast, friendly and professional service! I like the pagers to tell you when your car is ready. An excellent dealership.

David

Jul 18, 2016

Quick, easy, painless, and successful. Gretchen Kieth and Bill Keller did a wonderful job helping me special order and purchase my new F-150.

Kelly

Jul 17, 2016

Everyone was very helpful in fixing my problem, almost drives like new. Would definitely recommend there services Service was on time and less then i expected, very happy about that for sure

Richard

Jul 17, 2016

Just good service and helpful people. Work was done in a timely fashion, plus the car was cleaned inside and out!

Catherine

Jul 16, 2016

The friendliness, courtesy and ability to answer my questions and concerns PLUS scheduling me the same day greatly impressed me. I was offered a ride home instead of waiting in the reception area.

Jenny

Jul 15, 2016

Price on cars. Unlocked. Very friendly salespeople and everyone else at the dealership. Let us test many cars without the salesperson in the car. I felt like I was at a good friends home, not a high pressure business. Very informative and helpful after the sale also.

Chava

Jul 14, 2016

The staff is absolutely awesome!! Thanks from beginning to end. They were efficient and helpful. The repair was done on time and well.

Kelly

Jul 12, 2016

My salesman John made sure that I walked away with a car that fit my budget and needs. He was very upfront with me and provided me with the utmost care even though I spent almost 3 hours debating on a new car. He wanted to make sure I got what was best for me and never pushed me to make the sale.

Roy

Jul 12, 2016

Gretchen was AMAZING! She truly took the time to listen to my needs and wants and worked hard to match up the right car, at the right price to meet my budget. I was left with a sense that it was more than just a sale. She truly cared about getting me in the right vehicle that was safe, affordable, and the right choice for my overall needs. Buying a car is a stressful experience for me and she made it easy and enjoyable. I truly appreciate the time she spent with me in making my decision.

Christopher

Jul 8, 2016

I always choose to work with Gretchen at fox motors when buying any of my vehicles. She is vary friendly and always goes the extra mile to answer any of my questions even after the sale. I always feel good about my purchase after working with her. Thank you !

Mary

Jul 8, 2016

Got in quickly, was told it could be about 40 minutes and it took 30 minutes. Also, was given info on a rebate that is available and how to access.Everyone was very efficient and pleasant. A very good experience

Louis

Jul 7, 2016

courtesy, excellent service and workmanship and the availability of a vehicle overnight. I also appreciateinformation on what additional service that may beshortly needed.

Felicia

Jul 6, 2016

Excellent service, timely. It was the easiest car-leasing experience I ever had. They were able to get me in an hour early to sign my paperwork. Everyone was courteous and professional. Fred Seeburger was efficient as was Finance Manager, Bill Keller.

Joanne

Jul 2, 2016

The manager came out promptly to look at my vehicle and give me his opinion of damages. He spoke with a third party who is responsible for covering the damages and coordinated the approval for their payment and ordering the part. I was able to schedule a convenient time fir my repair.

Gary

Jul 1, 2016

The young lady I delt with was very kind and helpful. She went out of her way to make sure I was taken care of. Hope to see her on my return visit!

Nancy

Jun 29, 2016

Fox TC is a great dealership with a beautiful showroom. It is in a easy access location and our saleswoman, Gretchen was awesome! We'll be back!

Francis

Jun 29, 2016

Our agent made sure that we got exactly what we were looking for while making every effort to get the best value for our price.

Robert

Jun 28, 2016

honesty and direct answers to questions. friendly atmosphere I do not need twenty words to say the same thing. change the survey format

Jacob

Jun 27, 2016

Staff were extremely helpful and kept me well informed of the issue and the resolution of the issue. AND we were provided a loaner vehicle.

John

Jun 26, 2016

David, the service rep gave me the info that assured me that the problem was identified and corrected. subsequent driving confirm the effectiveness if the repairs.

Anne

Jun 22, 2016

I live across state, and whoever I spoke with the day before driving over said I didn't need a scheduled appointment for an oil change. When I got there, the service department said for a Fiat, they always schedule ahead of time to get the required materials. The staff that was working, however, went out of their way to go to a different shop to get the right filter and oil for me since they knew I drove a few hours to come! WONDERFUL customer service. Also the fact my first oil change was free doesn't hurt either :)

Robert

Jun 16, 2016

Knowledgable sales person. Patient, very supportive of letting us test drive several vehicles. Loaner vehicle when getting follow up service.

Patrick

Jun 15, 2016

Sales and Finance manager were great and very accommodating when delivering new car. Very friendly and professional. Car was very clean after service.

Patrick

Jun 13, 2016

The sales people were very professional and friendly. They went out of their way to make sure everything was taken care of.

Carl

Jun 13, 2016

Chris Payne was very helpful and promptly Chris returned any calls we made and answered all questions. Thank you Chris

Dale

Jun 10, 2016

Helpful personnel. Good reporting results of service. excellent paperwork. I feel that my remarks here should be sufficient for your purposes.

Sean

Jun 7, 2016

As always, you're people were extremely helpful and professional. Your oil change deals are the best on the planet. I can't do it at your prices in my garage at home.

James

Jun 7, 2016

Chris Pratt from Traverse City BMW has sold me 2 BMW vehicles. Last week, I had a maintenance question about the BMW vehicle I was driving. Chris immediately checked my vehicle, and when he did not know the answer to my question, walked me over to Corey in maintenance, and introduced me. Corey then checked my car and informed me regarding the issue and what I needed t do to keep my vehicle maintained, including the approximate cost. I appreciate the fact that the BMW dealership is willing to offer help and assistance on the spot when I want information regarding my vehicle.

Thomas

Jun 4, 2016

If you have an questions or worrys they are more than willing to help! They get it done in a timely manner with a smile. They give Ford a good name all the way around.

Raiek

Jun 4, 2016

Fast service, brought my car for service it was fine when promised. I even got a loaner so I can go on with my daily business.

William

Jun 2, 2016

The personalized care provided by Steve our salesman. Modern and clean facility with a large vehicle inventory and a responsive service department.

Robert

Jun 2, 2016

Sales person was attentive to needs and did not try to push me. Everyone I met was friendly and helpful.

Timothy

Jun 2, 2016

The service was prompt the facility was clean and the personnel were helpful. I trust the products that are used are high quality.

William

May 29, 2016

I liked the good communication that we received, particularly from Zak Miller. I wouldn't expect anyone to respond to us at odd hours, yet he did that. He was friendly, conscientious, and truthful about the vehicle. We felt that he treated us fairly and with courtesy.

Suzanne

May 28, 2016

The price estimate was correct and the job was completed in the time that was stated. We are always treated with respect and courtesy at Fox!

William

May 27, 2016

We worked with John Brora and found him to be excellent,he represents Fox in an exemplary way.John was courteous,true to his word,great communicator,we would definitely work with him in the future.

Lisa

May 27, 2016

Buying a car from Fox Grand Traverse was a great experience. The staff was knowledgeable, professional and courteous. I am very happy with dealership and my purchase.

Daniel

May 25, 2016

They got the job done at a timely manor. Able to answer all questions that we had about our car and with a good answer.

James

May 25, 2016

Very quick service and outstanding customer support. Brandon was awesome and the oil change team was beyond quick. Great job people.

Kenneth

May 25, 2016

Worked with Danny in body shop, very nice and helpful. Great folks to work with. Very responsive to calls and questions.

Donna

May 25, 2016

Fast service. Polite service personnel. We've purchased 2 vehicles from Fox and the service in all departments from quick lube to body work to sales has been excellent on a consistent basis.

Carole

May 24, 2016

The guys were all super nice and we were in and out very quickly. And they did a super job of giving my car its "Spring Cleaning."

Marite

May 20, 2016

Having a genuine BMw dealer locally while we are on vacation who could take care of our care. Genuinely nice staff.

Vicki

May 20, 2016

Didn't feel rushed into a decision. Friendly staff. Being able to test drive for an evening/overnight. (Is this 20 words?? That's a silly requirement!)

Jerry

May 18, 2016

Quick, easy and answered all our questions. Car was clean, on time and we were guided through all features and how to operate them.

Shelley

May 18, 2016

Everyone gave us all of the time and information we needed to make a decision on leasing a car- Ford Focus 2016. I absolutely love my new car!!

Sharon

May 15, 2016

Employees r very pleasant & helpful. Always feel very comfortable in showroom. We have been buying cars at this dealer & keep coming back That should state we r very happy with this dealership.

Roger

May 14, 2016

How fast my vehicle was serviced. This review must 20 words. So I need to include 10 more words. What more can I say.

Daniel

May 13, 2016

my salesman dan mccormick took care of setting up my appointment with service department chris the service writer did a fantastic job of taking care of me. those two gentelman did a great job. they both went way beyond to help me with my problem

Emily

May 13, 2016

I always go to Ford Service for my vehicle needs. They have quick service, maintained facilities and friendly and knowledgable staff.

Joan

May 13, 2016

Always pleasant, courteous service. Brandon does a great jobwith people. I'm always glad to see him when I return. It's nice to know you retain your employees. Also met Amber this trip. Very nice too.

Matthew

May 12, 2016

Excellent experience. My sales person, Dan was extremely helpful and knowledgeable. This is a very nice, comfortable facility. I really like the fact it's not a "high pressure" type of sales environment.

Paul

May 11, 2016

The oil change and inspection service was very efficient, pleasant and I received discount. The line was short for little delay.

Richard

May 11, 2016

Service completed in a reasonable time and all my questions were answered. Friendly employees who obviously enjoy their work and go out of their way to assist.

Bradley

May 10, 2016

My dealings with Marty have always been the very best ! Fast and very friendly ! He never tries to sell me a vehicle that I do NOT really want nor any pressure to buy any vehicle !

Helen

May 5, 2016

This time the visit was fast. But we were the only one getting a oil change at the time. Price was a little high for just a oil change

Richard

May 5, 2016

a fairly modern and very clean facility with factory trained experts to help provide speedy, reliable service at a very reasonable cost

Robert

May 4, 2016

The Sales people are so easy to work with and really try to make sure all needs were met. It is always an enjoyable experience when coming to the dealership!

Margaret

May 3, 2016

Dave Cholger in Service and Bill (finance) were so kind, concerned and sympathetic when I pulled in the service center after loosing my diamond ring "somewhere" in a deep and U reachable place in the center console of my Explorer. "Search and rescue" service call, two days later, was successful.

Margaret

May 2, 2016

Quick to let me know what the problem was with my truck. They had my truck done and ready for me by the time I got done with work.

Charles

May 1, 2016

Product knowledge and very professional, took time to explain all the features of my new truck and there were quite a few.

Amy

Apr 30, 2016

Love everyone at Fox Ford. It's nice to be able to trust. I will need to get brakes and some new tires, I will be coming back.

Henry

Apr 30, 2016

People and quality of workmanship. Did what they said they would. Highly recommend Fox for collision work. Will recommend to friens any time.

Maree

Apr 29, 2016

Both Steve and Bill were professional, knowledgeable, and efficient. A very pleasant car-buying experience. I would definitely use this dealership again.

Terry

Apr 29, 2016

Good service very nice service people friendly sales staff they explained every thing well as to what had to be done.

Michael

Apr 28, 2016

Fast and efficient service, friendly staff and every body is professional . Would recommend dealer to family and all of friends.

Jonathan

Apr 28, 2016

Mark Gentry was super helpful and made the process quick and easy. Mark took the time to understand my needs and what I was looking for. I am very happy with the purchase and the process couldn't have been more pleasant. The financing was a breeze as well! I'll definitely be sending business your way.

David

Apr 28, 2016

The entire process of purchasing our new vehicle was very easy. The staff was kind and extremely helpful. I would absolutely purchase another vehicle through Fox.

Kevin

Apr 27, 2016

Salesman, John Seely, was very helpful and friendly. Although there were some errors in the paperwork when signing for the loan, they were corrected promptly and to my satisfaction.

Adele

Apr 27, 2016

Amber pleasant - liked pager idea to contact when service finished - was thinking I needed tire rotation but no mention to me of needing but my tread was down

Douglas

Apr 24, 2016

Everything! Our service advisor, Dave, was friendly, knowledgeable, personable, and made sure that all the work that we requested was finished in a timely manner. The waiting lounge was exceptionally equipped for customer satisfaction. There was coffee, bottled water and snacks, and an employee came by asking if any of us waiting customer's would like coffee or bottled water. Our total experience at Fox Ford, Lincoln dealership was excellent plus!! I wouldn't hesitate to tell others about my experience there and encourage people to use Fox for their vehicle needs!

Jo

Apr 22, 2016

The Oil Change manager was very friendly and offered me an option to remain in the truck or wait in the lounge.

Mary Ann

Apr 22, 2016

Very happy with the service and when I bought the car. My salesman was very helpful and will deal there again...

Jennifer

Apr 21, 2016

Car was finished on time - staff was friendly & effective. The staff recognize me and know my name. The facility is always clean & well organized.

Tekla

Apr 16, 2016

Was able to get right in and out quickly!! Friendly experience. They let me know I hadire than enough point to get my oil change free this time!

Kathy

Apr 16, 2016

The oil change process was thorough, efficient, informative and all with smiles. I would recommend this facility to anyone interested in finding a good place to go.

Steven

Apr 16, 2016

Steve Gloshen has always given us the utmost service. We've bought Fords for years mainly because of him! He takes the stress out of going in for service!

Carolyn

Apr 16, 2016

The service people were very nice and answered questions without making a person feel stupid or uneducated. I appreciate this in a service department, since I do not know much about vehicles or their parts.

Jon

Apr 15, 2016

Good service. Very nice waiting area. All employees, service, sales staff and receptionist are friendly and knowledgeable; they make me feel comfortable.

Russell

Apr 15, 2016

It was a recall. I dropped it off in the morning. The workers were pleasant. I picked up the car after hours and the key was not in it per instructions.

Richard

Apr 15, 2016

Organized. Efficient. Done when they said it would be. I like that they have the history of my car to refer to when necessary.

Tomas

Apr 13, 2016

The wait time for an oil change was minimal which I appreciated as I was on a tight schedule last Wednesday. They Personalized the service and there was no hassle.

Barry

Apr 13, 2016

Fast and friendly customer service, every time I come into Fox I know I will be taken care of. Thanks for being the best automotive team I know.

Ken

Apr 12, 2016

Dave Cholger is first class and had all the parts I needed ordered before I came in. My shuttle driver was also great.

Roger

Apr 12, 2016

I am treated like royalty every time I go to Fox Ford, in Traverse City, MI. Very courteous and professional employees. I actually enjoy going to this Ford dealer. And, while I seldom have had issues with my Ford vehicles over the years, they have always completed my needs successfully with minimal effort on my part. Generally, I am only in need of some computer update and I'm in and out quickly.

Regina

Apr 12, 2016

As always, I have an excellent experience with Fox Grand Traverse. Have been a loyal customer of the Ford dealer since my parents bought there 1st car there in 1994 when we moved in traverse city from miami.

Lauren

Apr 12, 2016

Brandon! We have never experienced service as good as Brandon's. From restaurants, retail shops, to other dealerships... The service delivery that Brandon provides is second to none. Honestly, you need to make him head of training for your dealerships. He comes across as caring, he has a passion and a can-do attitude that is missing from so many interactions anymore. We have been dealing with Fox (and GT Auto before) for 15 years, and by far Brandon is the best employee this dealership has ever had.If your other service people and even your sales people only did 1/2 of the level of what Brandon does - you would be so much better. He is that good!

Kathleen

Apr 10, 2016

Everyone was very friendly and helpful! Matt was very helpful in answering my many questions and made us feel very welcome from the first contact to saying goodbye.

Robert

Apr 10, 2016

Pleasant waiting areasCourteous personal service.Good experience and visit! Plan to continue use of FOX FORD for future service, repairs and concideration for later vehiclet purchase!

Cindy

Apr 9, 2016

1. scheduling help and explanation friendly 2. garage was clean 3. check in and check out procedure was helpful, fair and honest 4. as a single woman I felt safe and respected 5. loved the shuttle service

Christine

Apr 5, 2016

CHRISTOPHER PAYNE WAS A VERY PLEASANT SALESMAN. HE MADE ME FEEL VERY COMFORTABLE AND WAS THOROUGH ANSWERING QUESTIONS. I FELT NO PRESSURE TO MAKE A DECISION.

Evelyn

Mar 31, 2016

Everyone is friendly and helpful. The waiting area is comfortable, pleasant and clean. I am appraised of the progress and time involved.

James

Mar 31, 2016

Dan was fantastic. He was patient and not pushy. He knew his material and answered my many questions. He provided materials for me to read and study. A truck was available to test drive on a number of occasions. He was honest and sincere. He allowed me time to work out my plan (more than a year). I have always been impressed with the service on my SHO and thus wanted to stay part of Fox Grand Traverse.

Kathleen

Mar 31, 2016

Service adviser spent time explaining issues with car and options to resolve. No pressure, courteous and respecful. Waiting room is fantastic for relaxing or getting work done while waiting.

Robert

Mar 31, 2016

Easy making an appointment and checking in and the waiting area is comfortable even though the WiFi seems a little inadequate.

John

Mar 30, 2016

my budget was met and everyone I met was helpful and friendly.great selection of pickup trucks to choose from.i will definately get all my service work done here.

James

Mar 30, 2016

Prompt and informative. Tire and battery check were done without my asking. Technician was personable and knowledgeable. And it was only an oil change.

Michael

Mar 30, 2016

Gretchen Keith's personal service and care, as well Bill Keller's professionalism and expertise when handling the signing of the closing paperwork.

James

Mar 29, 2016

Quick, courtesy of people, comfortable place to wait.clean facilities , have not had enough experience to give further report, more later

Sara

Mar 29, 2016

fast and friendly. Marty was very helpful along with everyone else there. I've recommended Fox many times and will continue to do so!

Larry

Mar 29, 2016

Every thing Chris does a job above and beyond never leaves you without an explanation of what was done and never tries to rush job it

Wayne

Mar 29, 2016

Everything went just great and all the staff was perfect in every aspect of the transaction! We will make sure our friends consider Fox Motors for their auto purchase.

Raymond

Mar 29, 2016

Pleasant service representative - very communicative. Appreciated the ride provided by the shuttle service - driver also very pleasant. Warranty service provided seamlessly.

Donald

Mar 27, 2016

Have purchased 3 vehicles from Fox and have been treated very well every time. Sales people are not pushy and listen to your requests.

Michael

Mar 27, 2016

Service staff is professional and customer focused. Appointment times are kept, service is fast and responsive. This dealership makes service a priority.

Roberta

Mar 16, 2016

all the work was completed in a timely manner, very friendly personal, they take very good care of your car

Ryan

Mar 16, 2016

Chris Payne was sincere, knowledgable, articulate, and made us comfortable throughout the decision process. Excited to be a Ford fan for a long time to come!

Kerry

Mar 11, 2016

Dave the service man did everything he could to help me out with a not so good warranty problem that turned out good

Carole

Mar 11, 2016

Fast service. I enjoyed sitting in a very pleasant, clean waiting area with great coffee. One could also choose a cold bottle of water.

David

Mar 10, 2016

The people at the BMW dealership took care of all of the paperwork to make sure that the deal went through. I did not feel pressured at any time. The service manager was very professional when I first brought in my old car to figure out what was wrong with it.

Leland

Mar 10, 2016

fast and great service, all questions always answered and all work done and needs to be done is i the computer

Joseph

Mar 9, 2016

The fact that I didn't have to make an appointment for the oil change and I still did not have to wait.

Ray

Mar 9, 2016

Knowledgeable & friendly staff, comfortable waiting area & nice touch bring my car back washed & vacuumed. I will consider purchasing from this dealership in the future.

Jeannine

Mar 7, 2016

its always a quick nice experience, everyone is very friendly, the waiting area is great to sit and wait in

Theresa

Mar 5, 2016

Everyone was incredibly nice and polite. I very much enjoyed this BMW dealership. For an oil change they washed and vacuumed my car!!

Michelle

Mar 4, 2016

it was awesome! The employees there are great! They even washed my Escape! They also informed me of a few things that I need to get done on my vehicle which I appreciate them looking out for me - and my Escape.

Jack

Mar 3, 2016

everybody was friendly and helpful. Chip my sale person also help me with some question's that I had asked him about the Navigation System on my car.

Ken

Mar 3, 2016

Very professional and helpful salesteam and easy to talk too. Made sure I got something decent in my price range that would be a great investment and helped point out what vehicle would be great and kept me away from possible future high maintenance vehicles with high miles.

Dennis

Mar 2, 2016

Friendly oil change . Treated well . Enjoyable stop . Talked Ford's with the employees . I always getting oil changes at Fird .

Thomas

Mar 1, 2016

The discount coupon was appreciated now that oil changes have gone up so much. Service manager gave efficient quote for another service

Mary

Mar 1, 2016

Steve was very good with keeping me updated on the new car pricing, and delivery. Very nice to go through all the operations, and gages.

Rosanne

Feb 28, 2016

I came in to get an estimate for repairs for my car. The staff there was very friendly and extremely helpful. They helped me get into a very nice , clean, comparable rental while my vehicle was being repaired. Once parts were in, service was provided in a timely manner. I feel very comfortable with your staff and I would highly recommend Fox Collision Center to anyone!

Donna

Feb 27, 2016

Personal service and friendly helpful attitude in which the problems were explained. The prompt obtaining of parts needed for the repair.

Jane

Feb 26, 2016

we did not feel like we were a problem, people listened to us and helped us in any way they could.

Tracy

Feb 26, 2016

It was my first visit to this dealership and I was immediately welcomed and given a short tour of the facilities. And the service was completed in a very timely manner!

John

Feb 25, 2016

Timely service, inclusive, customer friendly, comfortable environment, relaxed atmosphere, reasonably priced, caring employees, face recognition. My go-to place for all services related to my Explorer.

Jennifer

Feb 25, 2016

professional and courteous order writer. Did all I asked and recommended additional services. I thought the weekend service was excellent, however the weekday service was outstanding.

Ronald

Feb 24, 2016

I liked that we were no longer subjected to watching Fox News on the waiting room TV. Good service and good coffee.

Leslye

Feb 23, 2016

Staff were interested in my vehicle and very welcoming. They might not have remembered me exactly, but they did a good job welcoming me as a valued customer

Charles

Feb 18, 2016

The people and their positive attitude. They genuinely try to help. The service facilities are always clean and neat as well as the waiting area.

Ellen

Feb 15, 2016

The was excellent ,they explained what was wronng and fixed in a timely matter and that they were very friendly.

Robert

Feb 15, 2016

The service was timely and was provided in a competent manner. I have no complaints. The car was ready when theysaid it would be and was washed.

Carol

Feb 14, 2016

Chris Pratt is such a great employee. He has guided me through my 2 new car purchases. Always so helpful and great at showing me how to do everything on my new cars. I really appreciate this. The warranty on my new car with the inclusive services is extremely important to me. The service department is easy & very convenient to work with. Always very helpful with any questions I might have.

Eduardo

Feb 11, 2016

Sales/Management. Everything went well from test drive to sale and signing of contract. I purchase a 2007 Ford Fusion as It was very clean and well maintained.

Karen

Feb 8, 2016

I do not wish to leave a comment about the service that was provided on this date. It was just routine maintenance.

Cynthia

Feb 8, 2016

wasn't treated like a "dumb girl". my time was valued and he listened to my requirements in a car. Didn't try to sell me something I didn't need.

Judith

Feb 8, 2016

Well taken care of. Liked that we had car service to downtown while we waited the 1 1/2 hours for new brakes. Mike was very friendly and prompt.

Susan

Feb 4, 2016

This facility provides fast, courteous, great customer service. All were very professional. They even washed the car. I will use them for all my maintenance.

Cathy

Feb 2, 2016

This is third purchase of a new BMW with our advisor Chris. We shopped around other brands and dealers and none could compare in their professionalism and outstanding customer service.

Stephen

Feb 1, 2016

Your staff was very personable and made us feel welcome. They were very straight forward and did not play the silly games you too often see at other agencies. They appeared to really care about us and wanted us to feel that we received a good value for our money, which we do. The staff we dealt with demonstrated integrity in all our interactions with them.

Linda

Jan 31, 2016

Ease of experience and friendliness of staff led to a no pressure situation for buying experience. No hassles, saw my car, bought my car, and picked up my car when I wanted to!

Scott

Jan 31, 2016

Gretchen Keith was very personal and treated us as if we were her only clients. Everyone at Fox Grand Traverse were friendly and very welcoming.

Marsha

Jan 28, 2016

Dave greeted me by name and welcomed me even though I was a day early for my scheduled appointment. I had expected to just drop off my car but because of cancellations he was able to have my car ready that same afternoon. I appreciated his professionalism.

Joan

Jan 27, 2016

Friendly and fast service. Very complete care and attention was given concerning my car. I will come back again.Thank You

Sharon

Jan 26, 2016

They know me and have all my records on file with dates of repairs and I like using coupons to save money.

Julie

Jan 20, 2016

available salesman and he listened to us and took the lead in guiding us to the right car on the day of our visit

Nancy

Jan 15, 2016

Very easy in and out. Staff was professional and overall it was a fast, easy experience. It took maybe 20-30 minutes tops.

Suzaine

Jan 14, 2016

The appointment was easy to make, the staff is friendly and knowledgeable, the building is kept sparkling clean and neat and the repairs were done in a timely manner.

Andrew

Jan 11, 2016

friendly and knowlegable staff. They really do make you feel like family! Dave knows who i am when i come in and was treated as if we have been best friends for years!and it was a very calm and relaxed way to treat customers

Dale

Jan 7, 2016

FRIENDLY, QUICK. NEED SOMETHING TO PASS THE TIME. I CAN NOT THINK OF ANYTHING ELSE TO WRITE SOME, BUT I LIKE IT THERE. WISH I COULD LEFT WITH A NEW TRUCK! ! !

William

Jan 7, 2016

The service writer Dave gave me his card so I could call him directly. Very good explanation of items to be repaired.

Gregory

Jan 5, 2016

Brandon Hale has been our lead contact when servicing our vehicle. He's smart, capable, has solid comm skills and most of all---he's authentic, nothing assumed or phony about his customer sat!

Daniel

Jan 4, 2016

The sale person listened to us on what we were looking for in a car and he didn't try to sale us something that we didn't want!!

Kathy

Dec 28, 2015

Always helpful and willing to answer questions. Friendly staff in person and on the phone. Knowing the experienced staff will assist as needed is worth coming back.

Mary

Dec 26, 2015

Very fast service and pleasant people...the job was done very quickly and did a great job very pleasant surrounding.thank you...

Edward

Dec 21, 2015

They accomplished what I asked for. Oil change and I brought in the filter. 30K maintenance that included spark plugs.Is that 20 words?

Linda

Dec 14, 2015

The Fox dealership is world class in every respect. Sales and finance individuals are excellent. They know the products, are easy to work with, and they care about serving the customer.

Fay

Dec 13, 2015

fast and experienced technitions / they let me know what needed to be done in the future AND EXPLAINED ABOUT THE PARTS & MONEY INVOLVED

Mary

Dec 12, 2015

Gretchen Keith is so easy to work with. She listened to what I wanted and then found it for me. I like the fact that she is easy going and really worked hard to find a car for me quickly.

Deanna

Dec 12, 2015

Friendly and helped me get into a vehicle I could afford and rely on. Was very informed about the vehicles they had in stock and what would fit my lifestyle

Robert

Dec 12, 2015

Low key sales experience. No pressure. Let me drive the car without coming along with me. Person who handled final paperwork did a very nice job, thorough, not too fast, etc. My wife came back the next day with the title to our trade in and she states she had a good experience with her as well. Nice job.

Douglas

Dec 9, 2015

Employees were very helpful and accommodating! Knowledgeable employees helped us to identify the problem I needed help with. Prompt repairs of high quality were made, while I enjoyed the visitor's lounge area.

Clinton

Dec 7, 2015

Derick is one of the best sales persons I have dealt with. I never felt pressured and he treated me more as a friend than a customer.

William

Dec 7, 2015

Quick and friendly service. Loaner car was a new 2016. BMW. Which is above and beyond expectations. Service attendant was extremely attentive in seeing to our every need.

Joanne

Dec 3, 2015

Friendly, fair, and worked with me to find the right vehicle. They worked with me and made it stress free!

"

Dec 3, 2015

Fox Ford is very Professional, personal and friendly. The customer lounge is set up very well with every attention to detail.

Erin

Nov 27, 2015

Sales staff were kind and knowledgeable. The whole experience was good from start to finish. Would definitely buy a used car here again.

Rebecca

Nov 24, 2015

The representative dealt with my issues promptly. He was friendly and provide personalized attention. He listened to my issues and set up an appointment for next week to bring my car in

Ryan

Nov 24, 2015

Questions were answered promptly, service was quick, dealership is clean and well-maintained, people were friendly, the service area was well-stocked, and the waiting area is first-rate.

Philip

Nov 23, 2015

It was great went very fast and Phil did a great job and it was nice seeing Kevin Mc Cormick he sold us our first car downtown many years ago

Doug

Nov 23, 2015

Amber at the oil change service area provided exceptional service and I was enormously impressed by her professionalism. Great person and employee

Elizabeth

Nov 23, 2015

Very friendly staff/good communication/great selection of used vehicles. Salesman was very patient and informative about the vehicle that we looked at.

Keith

Nov 21, 2015

Kindness of the employees and a great job repairing my 2013 Ford Fusion the car was restored to look new again

Peter

Nov 17, 2015

Did what was needed and requested in a reasonable amount of time (once they could start). The wait in line was a bit longer than normal.

Edwin

Nov 12, 2015

They have a lot of good cars to pick rom and do a great job for you without pushing you to buy a car that you do not want.

Marsha

Nov 9, 2015

It was nice to have Matt at Lincoln... He always did a great job at BMW--I worked with him through two BMW vehicles so I know to expect good care again. So pass on my thanks to Matt!

Lenore

Nov 8, 2015

Chris Weaver has a great sense of humor. His customer service is phenomenal. He is truly an asset to Fox Motors.

James

Nov 8, 2015

Everyone was friendly. You worked me in your busy schedule. Didn't charge me. Appreciated the complimentary car wash and vacuum.

Michael

Nov 3, 2015

The "quick lube" had no wait, and the oil change was pretty quick. Also, it was warranty covered and they washed my car for free.

Jennifer

Nov 3, 2015

Finally got everything taken care of and all is well. Getting better gas mileage and lights are working on automatic again.

Donald

Oct 31, 2015

The process was quick, efficient, peasant and worry free dealings. Every step of the transaction was well planned andhassle free.

Vaughn

Oct 31, 2015

VERY QUICK SERVICE THIS TIME. BRANDON IS THE BEST. GOT RAIN CHECK, BUT YOU GUYS NEED TO INSTALL AN AUTOMATED CAR WASH.

James

Oct 31, 2015

good service and very clean and comfortable waiting area good treats and coffee while waiting for service .would definatly recommend this store

Matt

Oct 30, 2015

I had my oil change and the personnel in the pit crew were very professional and courteous. They explained the process of what they were doing. Very good service.

Richard

Oct 24, 2015

The dealership provides fast friendly service which is reasonable in cost. They consistently exceed my expectations in their performance of getting problems resolved.

Suzanne

Oct 24, 2015

There was a relaxed atmosphere, with no high-pressure sales pitches. Everything was ready for us when we arrived to complete the purchase.

Frank

Oct 22, 2015

Great attention to my needs. Didn't have to wait very long. Fox has great coffee and snacks. Didn't have an appointment but service was quick.

Raplh

Oct 22, 2015

I am always treated in a professional and courteous manner whenever I bring my vehicle in for service. The service area is always spotless.

Jennifer

Oct 22, 2015

Chris Pratt really works hard! It made our deal that he was able to personally deliver our car. This is our third BMW from Chris and we refer all our friends to him even though we all live in Ann Arbor.

Donnamarie

Oct 21, 2015

Service manager was very helpful and worked to help us. Service Dept. set up a rental while to get home and vehicle was done as promised on time.

David

Oct 17, 2015

Chris and Glen had our best interest at heart. They steered us to the CPO option with 1.9% financing. Way better than what the bank wanted.

Nancy

Oct 16, 2015

Even though the problems were difficult to diagnose, your people persevered until the problems were identified and corrected. Dave at the Service desk was extremely helpful and accommodating.

Paul

Oct 16, 2015

I was able to stay in vehicle during oil change. Quick service once I entered stall. Friendly, helpful service by staff.

Frederick

Oct 12, 2015

Salesman kept me informed on the used car as it was repaired, was happy they found the leaky gas tank and had it fixed, could have sold it to me and let me find it myself. THANKYOU!

Matthew

Oct 9, 2015

It was simple and relatively fast. Gretchen was very friendly and knowledgable. She worked hard to get the kind of car I wanted.

Jean

Oct 7, 2015

Salesperson mark gentry was very helpful. Minot paint issues on vehicle fixed promptly and loaner car supplied. He has ordered the extra key and owners manual. Just waiting on those to arrive

James

Oct 7, 2015

Always leery about buying a used car. The salesman was amazing and gave us a very accurate accounting of the vehicles history. His honesty is what clinched the deal.

Robert

Oct 6, 2015

Great service, great facility, so far we have been very pleased with our experience at Fox Grand Traverse and would encourageanyone to consider them for their next car purchase.

Kylie

Oct 4, 2015

Everyone is very friendly and my car is always fixed fast! Making an apt to get my car in is very fast as well.

Keith

Sep 29, 2015

Our salesman tried to find us a vehicle that would come close to, or exceed our requirements in a used car.

Jeffrey

Sep 28, 2015

We purchased my wife's vehicle through Marty and did not hesitate to go and see him for this one, we very much enjoy the "no pressure" sales, if the vehicle is good enough it will sell itself.

Mary

Sep 25, 2015

Patience, professionalism, information, and friendliness! We enjoyed the whole experience .. Thank you for all your help!The quality throughout the whole process was phenomenal!

Gayle

Sep 24, 2015

Service Manager Steve helped Ford to honor my Premium Extended Service Warranty. Work on my car was done reasonably quickly. Both shuttle drivers were very courteous and professional.

Mark

Sep 24, 2015

Great communication and follow through from service rep. I received at least two phone calls during the servicing of my vehicle updating me on the progress.

Jonathon

Sep 11, 2015

Sales person wasn't pushy. Stayed at a distance until called upon which was a relief. Sales person made truck buying fun!Answered any question we had.Explained in detail what was going on, leaving no doubt.Great customer sales person relationship.Will come back again to buy next car!

Marsha

Sep 6, 2015

Friendly but professional service. We're able to correct my problem in timely manner. Comfortable waiting area with food and drink provided.

Christopher

Sep 4, 2015

Very nice staff and very helpful. I am completely satisfied with the experience and will not hesitate to refer my friends and family.

Frederick

Aug 31, 2015

Fun, pleasant experience. Always a cup of coffee, while looking at New Vehicles. Having vehicles repaired or in for routine service, I am always surprised by how quickly and promptly service was completed correctly the first time!

Brian

Aug 31, 2015

Needed an oil change before I went on a trip and was able to get it done along with a reprogramming of the radio

Marti

Aug 27, 2015

Phil Meadows is always so helpful in selecting an appropriate vehicle and explaining all of the options. The transaction is handled in a timely manner.

Bill

Aug 27, 2015

Matt Doyle kept me well informed of the progress of the repairs and cost involved. I very much appreciated that a loaner car was bought to me and picked up when my car was returned to me.

Brett

Aug 21, 2015

There was no high pressure, we got to test drive the car without the salesman! We had been to several other dealerships and the salesman always had to ride with us!

Ryan

Aug 20, 2015

The employees were knowledgeable, very courteous, willing to help us find exactly what we wanted, and, very importantly, were not pushy. The dealership was very well kept, free water was provided, and, considering how busy the dealership was at the times we were there or in contact, response time was fairly good as well.

Mary

Aug 20, 2015

Wait time was minimal, and everyone was courteous and efficient. Facilities at Fox Grand Traverse are always very clean and coffee and snacks are always provided in the wait area.

Charles

Aug 20, 2015

friendly associates....that my car was brought to front door for me....that I was offered a ride while my car was being worked on.

Erin

Aug 20, 2015

The service department was prompt on getting my vehicle in for recall checks. They fixed the issues other than a part that had to be special ordered. They were fast so I didn't have to go the entire day without my vehicle

Jerry

Aug 16, 2015

the speed in witch they completed the job, need to keep watch on coffee they were all out, a cookie would be nice

Victor

Aug 15, 2015

Brandon. Polite and professional, as always. Why do I need rouse at least 20 words. Any chance of me rating this survey ?

Frederick

Aug 11, 2015

in and out very friendly pleasant what more could we ask for will always return to Fox Ford as they are honest not pushy show respect to everyone

David

Aug 10, 2015

salesman was very helpful. Had a nice selection of trucks and we were able to find the perfect one for us. May have paid more than we thought would be a good price but we did get a top model so probably about right.

John

Aug 7, 2015

Dan McCormick was awesome, he made the experience seamless! He took care of everything and really listened to what we told him we were looking for in a new vehicle.

Gregory

Aug 6, 2015

Our salesman Steve B. made car buying a pleasure, this vehicle was purchased for my wife who to say the least isn't tech savoy Steve took the time to go through every option this Explorer had to offer. Thanks Steve you saved me a lot of pain. We went from a Cadillac CTS to the Explorer Limited, I'm so impressed with all this vehicle has to offer and it ride pretty darn good too !

Robert

Jul 26, 2015

Our Salesman Chip was very knowledgeable and helpful with helping us selecting the vehicle that we wanted. The finance guy Bill Keller was very helpful also. they both are awesome to work with.

Norman

Jul 26, 2015

Our salesman (Tyler) was very friendly & answered all our questions in a professional & timely manner. The car we purchased was ready & immaculate when we went to pick it up. The financial details were handled very efficiently by Sue, who answered any questions we had & was also extremely friendly & courteous. The whole experience was great!

Carl

Jul 25, 2015

service people were knowledgeable and well trained, serviceadvisor Chris Weaver and used car manager Paul Pelligrinowere very helpful and both have very good P R

Janet

Jul 25, 2015

Your firm was the best auto dealership I have worked with. Amazingly would recommend it to anyone that was interested in buying a new car.

Amy

Jul 25, 2015

My experience was fantastic! It was a Saturday around noon when I found the vehicle on-line. I called and spoke with Zak Miller and told him I would be coming up from Newaygo. Zak waited for me as I did not arrive due to traffic until 3:45 pm. Zak had the vehicle all ready for me to look at and take for a test drive. Zak stayed to obtain all the needed information to proceed with a purchase/trade-in on Monday morning. Tuesday morning the dealership delivered my car to me at 7:35 am at work and drove the trade vehicle back. The delivery driver was a pleasant man and Sue Perry and had all of the necessary paperwork clearly marked and made the transaction a breeze. It was a pleasure dealing with Zak & Sue!

Eric

Jul 18, 2015

I was surprised at how knowledgeable my service advisor was about my safety recall. And how he had the consideration to answer all my questions

Raplh

Jul 16, 2015

I'm always treated so courteously while I am there. They make me feel at home while I am waiting. I like the way they give me updates as to the progress on my vehicle.

Mykal

Jul 10, 2015

Everyone was very polite from the start. Even though I was buying a old car , they treated me as if I was buying the most expensive car on the lot. Mark Gentry was my Salesman, great guy, very polite and professional.

Mark

Jul 10, 2015

I live in Huntington Woods, MI and was able to make arrangements to purchase my X5 by phone and email. Chris Pratt was extremely accommodating and even organized delivery halfway in Midland, MI. Customer service at Fox is top notch!

Abby

Jul 7, 2015

We worked with Fred Seeburger. Very responsive to our requests to get exactly the car we wanted. Very friendly.Chip, showed us all the accessories on the car and explained them very well.Bill, the manager, very knowledgeable about the product and friendly as well.We had an excellent experience all around. We are from Houston and had looked at cars there but our sales person was not accommodating at all. He kept sending us literature and emails on the 2014 model which we told him explicitly what we wanted in a 2015 car.Since we live up here in the summer, we will most likely be purchasing our cars in the summer from Fox Ford.

Nancy

Jul 1, 2015

CHIP - HE WAS JUST GREAT AND TREATED ME LIKE I HAD A BRAIN..........EASY TO TALK WITH AND WILLING TO SHARE HIMSELF

Brian

Jul 1, 2015

The used car sales staff (especially Zac Miller) would very friendly and the dealer gave me a fair price on my trade-in

Larry

Jun 25, 2015

Worked on my Mazda6 2003 while we were in California for a family wedding. Made repair to PVC system and alignment, Did scheduled maintenance. Contacted my husband about progress of repairs. Upon arriving back from California, my car had been washed and was ready to drive home. Dave was very nice and mechanics did a great job. The charge for repair was reasonably priced. Thanks for the smooth ride.

Cindy

Jun 25, 2015

Salesman knew exactly what to show me after I told him what I wanted....took just over an hour and all was done and signed.

Sandra

Jun 25, 2015

Great Salesman, he really took care of us. They have an awesome selection and everyone was very accommodating and friendly.

Stephen

Jun 20, 2015

You found the car I wanted and delivered it to me quickly and with absolutely no hassles! Great service and staff.

Edward

Jun 19, 2015

The no hassle tell it like it is. And friendly helpful attitudeMakes it a pleasure to do business there will buy my next vehicle there.

Michael

Jun 10, 2015

The perk of having my car washed. Unfortunately, we weren't able to find the source of the problem. Very friendly service people.

Shirley

Jun 9, 2015

How helpful everyone especialy Dave , was it made my buying of my new miata so comfortable. My service people will always be Fox Motors. Thank you all !!!!!!!!

Michael

Jun 8, 2015

Everything was done quickly and I was out in no time at all. People treated me excellently and were very polite.

Robert

Jun 7, 2015

I had all three of our vehicles in for lube oil filter. I thought one can was leaking oil and they kept it for the day, got me a ride to/from work, and figured out that I did not have an oil leak.

Kathy

Jun 7, 2015

The service representative and cashier were very helpful in finding discounts for the work we had done with method of payment.

Michelle

Jun 7, 2015

Our salesman John Seeley has always gone above and beyond our expectations in order to make the transition into a new "used" vehicle. John, nor the dealership, has ever given us pressure to purchase a vehicle or an extended warranty but have educated my husband and I so much over the last 15 years that we automatically know what is the best decision in a loan, vehicle and warranty. John would never allow us to make a decision that wasn't right for our family or each other. No pressures and all truths!

Daniel

Jun 7, 2015

Positive polite anticipated my needs of a vehicle. Could not have been more pleased about my experiences at Fox. Would recommend for any of your automotive needs

William

May 29, 2015

Dropped the MKX off and the young man called me when it was done and it was done. I like the saying, say what you do and do what you say!

James

May 25, 2015

It took awhile to locate the car we were looking for, but it was finally found. A car with 29,000 miles would be on the edge of needing new tires and brakes. I thought it would qualify for them?

Ken

May 24, 2015

Dave Cholger always goes above and beyond the call of duty. He rode in the vehicle with me so he could better understand the elusive vibration problem I was having. He kept me updated on the status of my vehicle and also stayed late so he could meet me when I came to pick up my vehicle at 6:15 PM. And Mike Messner was always on time for my shuttle ride and is always very pleasant to talk to. The mechanic who worked on my vehicle did a great job, all was fixed right the first time.

Satisfied buyer

Mar 6, 2015

I'm a big believer that anyone can error, but it's how we deal with the error that defines the people or the company. After scanning the net for Toyota Sienna's, I'd narrowed my search down to 2 vehicles. Fox Grand Traverse had one. The salesman, Mark was quick to send requested photos of the van. The pictures looked perfect and I decided to drive the 4.5 hours to make the purchase. Upon arrival I discovered the rear hatch had a dent that I had not be informed existed. Both Mark and the sales manager Kevin were quick to explain the dent must have occurred while the van was on the lot and since the van had been backed up to the retaining wall they were unaware of the dent until they pulled the van out for my arrival. It was at the end of the day on Saturday and they offered to fix the van at their shop, but I didn't want to wait until Monday. It was their belief that the dent wouldn't need to be repaired in a body shop (an expensive option), but could be repaired by having the dent pulled out (a much less expensive option). I agreed to purchase the van and they agreed to cover the cost and coordinate the repair. Since the sale was made, I was a bit apprehensive to how sincere there efforts to followup would be. I needn't have been concerned, my salesman was very proactive in calling me and working to get an appointment to have the repair made. When I met with the dent repair guy, he said he could remove about 90% of the dent and the cost would be about $250, but to do it right it should go to a bump shop. Again, I was a bit apprehensive, but Fox agreed with the assessment and asked if I could get estimates. I took the van to two different bump shops and the estimates came back near $900. Now I was really apprehensive, but again, I shouldn't have been. I submitted the estimates to Fox and they immediately reviewed the estimates and approved the work. In a perfect world someone at the dealership would have noticed the dent and had it repaired before my arrival, but as I said at the start, its how they handled the situation that was impressive and motivated me to write this review.

CarBuff

Oct 23, 2014

Just purchased a Fiat 500 Abarth from Fox Fiat in T.C. while trading in a BMW. Both BMW and Fiat were very professional and courteous. The purchase process was low stress and it was truly a pleasure dealing with Fox of Traverse City. Thanks for a great deal on my Fiat 500 and a fair trade in value on my BMW.

Kalkaska

Mar 31, 2013

I recently bought a used vehicle, they told me I would get a certain warranty and it was the BEST one they can offer. He would get the used vehicle certified pre-owned. They couldnt budge on the price at all because they were getting it CPO'd etc. When I went to sign the papers they told us they could not get it certified and that they could do a warranty but it was nothing like what we were promised! They told our bank it was a CPO but it is not! They promise u one thing and give you another.

Dustin Weiner

Dec 4, 2012

I drove 4 1/2 hours to pick up a truck after talking on the phone for three Days and getting everything set I Drive all the way there they tell me they can't make the deal because someone Priced my trade-in wrong I would not recommend for anyone to ever use this dealership

REECE

Feb 15, 2012

I ALWAYS ENJOY GOING TO FOX GRAND TAVERSE'S WHEN THE NEED POPS UP. REASON, I KNOW I WILL BE ABLE TO GET AND OUT IN A RESONALBE TIME. THIS IS IMPORTANT TO ME