Used Cars for Sale at Fox Ford in Grand Rapids, MI

tpmanus

Jul 9, 2015

9 days ago, June 29, 2015, I contacted Fox Ford used car sales about their 2013 Ford Edge Limited for sale, expressing interest in this vehicle. I was passed to a particular sales consultant. We spoke, and I sent him my 2011 Ford Edge Limited VIN# to begin investigating trade-in value. I was motivated to move forward with further discussion. After waiting, waiting, I sent an email to this sales consultant wondering why I had not heard back. His response, Yea. Sorry. Found out that car is being driven by employee. That's on vacation. Thats it, nothing further. No plan of action, no apologies, nothing. No further response. Next day, June 30, I email this same sales consultant asking when is the car due back. His response, July 6. Period. No plan of action, no apologies, nothing. So I respond to him, So what's the game plan? You checking on my VIN? You plan on getting pics to me on July 6? Need you to be proactive on this. His smart a## response, Yes will send pics over on Monday and get the car into service for inspection and maintenance... Plan on that. I wanted to be proactive and start working the deal and not wait until this week to begin negotiation. The sales consultant went on to state we had to wait until the car returned to do anything, and he would contact me Monday of this week. Well, Monday July 6 came and went heard absolutely nothing from him. So, this morning July 8, I contacted Fox Ford again via online chat and stated I wanted a different sales consultant, due to unresponsiveness of the consultant. My contact said she would pass my concerns to the Used Car Sales Manager and ask to have a different consultant contact me. Another consultant contacted me approximately 1.5 hours later, and we spoke. He was helpful, but side-tracked with some other customer. I explained my frustration with events thus far, and asked him to look the car over for any dings, scratches, upholstery defects before I drive to Grand Rapids from Dayton, OH. 5 hour drive. He said he understood completely, and would get back to me after wrapping up with the customer. Considerable time went by, and it wasnt until roughly 5pm when this consultant calls me. He says, I have bad news. A sales person in new cars sales just sold the car." Unbelievable!!! Personally Im 58 years old, purchased many cars from different dealerships, and have never been treated like this. I searched a 500 mile radius for this particular vehicle which I truly wanted to own.

bassman

Feb 10, 2011

The service dept employees were very profesional and took the time to explain the issue and repair to me truck. I had been to several other shops in the area with the same problems. They repaired on my first visit here!!! I have been coming back to Fox Ford ever since. I have gotten great quality work and a very competitive price. Highly recomend this place!!!

fletchwe

Jun 11, 2010

Don't anticipate that their "technicians" will ever go "outside the box" to identify a problem. A test drive is not customary and apparently is not done as part of any assessment. If a piece of plug in test equipment can't identify your problem, you're better off with a neighborhood garage. You will be charged for everything. When they tell you, "nothing found" - again you will be charged for everything. Mechanics are not available. Dealers employ technicians only who will plug in test equipment and remove / replace only what is displayed on their test equipment.