Used Cars for Sale at Five Star Ford in North Richland Hills, TX

Txf350

Nov 29, 2016

I had a pleasant experience buying a new vehicle. They were very helpful and worked with me on pricing an vehicle options. This is my fifth vehicle to purchase from the dealership.

craef

Nov 29, 2016

William May approached us as soon as we parked our car to look at a new vehicle. He was very, very knowledgeable about the vehicle. He was professionally dressed, polite and very, very helpful. We were at the dealership early in the day, but had other places we were considering. We returned and he was willing to stay late and work with us on getting the vehicle. The finance department (Jimmy T) also stayed late to help close the deal. Two people from the dealership called us on Monday to see if there was anything we needed.

ralph d

Nov 28, 2016

***********************I had to drive 140 miles from Tyler, Tx to get to 5 Star Ford in North Richland Hills, TX and it was worth every mile and then some. First of all, I tried a number of Ford dealers in and around my town and received the usual car dealership "baloney". None of them could match the price. I am not talking about a few hundred dollars, how about $1500! That was a profitable trip for my wife and I.But the one thing that stood out even more was the service we received from everyone we dealt with in in 5 Star Ford. An unexpected very pleasant experience. The people were great, from David Hill in financing who professionally laid out our financing options, Jimmie Mathews and his partner who spent quite a bit of time taking me through the "SYNC' system, and Sam Reggio who worked with us on after market purchases. But I must save special appreciation for Lee Clanton who made sure every possible rebate was included in our final price. And finally kudos to Rick Dike who I have been working with by email and phone to get everything ready and ease my anxiety before I drove the 140 miles.I have purchased 2 or 3 other vehicles from this dealership 15 or so years ago and if I ever need another I will be back to 5 Star Ford,

Ryan Armstrong

Nov 28, 2016

I was served by Alfred El-Darazi. He was the most professional car salesman that I have ever encountered. He was honest, attentive, thoughtful and put my needs first. he made the deal happen and while representing the Five Star Ford, advocated for me and my needs. Thanks Alfred!Ryan Armstrong

AC24

Nov 27, 2016

Kelly, the internet director worked really hard to find the exact car I was looking for (2017 Mustang with light leather interior). The combination of features I wanted weren't readily available but Kelly was able to track one down and get it delivered in no time. I worked with Nathan on completing the sale an he made the whole process super easy and enjoyable. I also worked with David in finance and he made the process go very smoothly. I left feeling 100% confident that I was getting the best deal! I followed up about a week later with some additional questions and Nathan was very responsive and went out of his way to get them all answered. Overall, this has been the best car buying experience and I would definitely recommend Five Star Ford to my friends and family!

DBeene

Nov 26, 2016

I bought a Ford Fusion from Five Star Ford in North Richland Hills. Had an excellent experience with my salesperson, Aaron Dias, the finance rep, David Hill, and Jimmie Mathews who explained the Sync system and all the cars features to me. I would highly recommend this dealership.

LuckyLucy

Nov 26, 2016

Our second time to buy a car/truck through 5 Star Ford. I highly recommend them. We have never had a bad experience and I am a Ford owner since 1991 and will never go to another brand of auto. 5 Star bends over backwards to make you feel like a human being and as you know in this day and age is lacking. I appreciate great sales people and Tut Edwards their finance manager who make sure you are comfortable during the process of buying an auto. Our salesman Danny Trauth was pleasant to work with and I appreciate that. He worked with us and did not try to sway our thinking into a car we could not afford.

DebG

Nov 25, 2016

Realizing I was going to need a new car soon , I visited FIVE STAR FORD North Richland Hills , where I have purchased many cars over the years. However, on this occasion I dealt with salesman, DANIEL TRAUTH who listened to what I wanted and needed in a car . I purchased the 1st car he had picked to show me because it was exactly what I was looking for !! Thanks to DANIEL, the dreaded chore of buying a new car was made EASY !! If you are in need of a new car - give him a call !!

4x4,mammas ride

Nov 25, 2016

We are always pleased with the service Jeff brings to the table.We have purchased 4 vehicles (2 vans for my business a car and truck for my wife!)Jeff is awesome and will be returning customers for life!Now the service department...should have been on their toes.They put a truck on their used car lot without a full inspection, unfortunately cost us a few days before we received our vehicle.They did make it right with a loaner for the holiday. Thank you Jeff again!!!

Truckenwillie1959

Nov 25, 2016

Mr. May guided me by taking the time to show all of the options I needed to know before I settled on a perfect truck for me and my family.I strongly recommend him for any of your auto purchasing needs.

Steve Marcum

Nov 25, 2016

5 Star is an excellent dealership. I shopped for several weeks, and dealt with three other dealerships none came close to the level of honesty, integrity, and transparency that I experienced at 5 Star. They have a tremendous selection of vehicles, very competitive pricing, and impeccable commitment to service. I dealt with both Joshua Fichter, and Marisa Thompson. They were both very helpful, and knowledgeable. They provided me with exactly the information that I needed to make an informed purchasing decision. Most importantly, they wer advocates and not sales people. Never once did they pressure me or attempt to push me to buy. This type of experience is unheard of in today's marketplace. Quiet simply, they treated me like a friend! The great experience didn't end with them. Tut Edwards in finance was outstanding! Friendly, fun, forthright, and honest describe my experience with Tut. I can't recommend 5 Star highly enough.

BrownEyez96

Nov 23, 2016

Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best yet and I say it's because of our sales person, Danny Trauth. He has gone above and beyond what was needed to help us find the car, customize it and make us happy. Need a honest, genuine sales person that listens to your needs and wants then does what he can to help out - Danny is the guy!

ghmorrill

Nov 23, 2016

Contacted Sam Limo via internet sales and told him the truck I was looking at and he promptly went into action. I arrived at the dealership and Sam was ready with the truck for the test drive. No pressure sale. We had to negotiate about the trade and that was done with minimum back and forth. Low pressure and very enjoyable experience. Sam Limo is a top tier salesman. I recommend you ask for him and you will make a new frien.

KelleyW

Nov 22, 2016

I met Carlos on a Saturday afternoon while my husband played golf I was looking for a replacement for my totaled vehicle (really bad wreck). Shopping for a car is not in "my department", but Carlos made me real very comfortable and safe. He presented options with consideration of my budget and did not pressure me to close the deal. I returned later with my husband and he was also impressed with Carlos (this is big because my husband often refers to car salespeople as vultures). Carlos made the car buying experience pleasant, easy and it did not take hours to complete. Thank you Carlos.

Isisrodzz

Nov 22, 2016

Felipe Lopez and Juan Hernandez were very helpful in finding the right SUV for our family and at a great price. From finding the right vehicle trough the financing process they were very helpful. Finance TuT Edwards made sure we had the right coverage on our purchase and answered all of our questions before signing. This is our second purchase at Five Star Ford and we are very happy with both of our purchases. Happy customer!

Teresa S.

Nov 22, 2016

Juan and Hector were really helpful in helping me find a car that I liked. I already had in mind that I wanted a New 2017 Ford Fusion and once Juan showed me the car I instantly fell in love. I love my car and I'm glad I came to Ford to get it. I would recommend this place to anyone who is looking for a car. Everyone is so nice and they are willing to help. They put the coustomer first.

KARI BURKE

Nov 22, 2016

Alfred was very helpful and curtious. He answered all our questions fully so that we would understand. He is very concerned about the questions we had on the Ford F-150. He spoke with us as if he had known us for years. We were very comfortable with him. He showed us all the ins and out of the truck so we would be able to drive the truck and know all its ins and outs on all the gadgets in the truck. I would definitely recommend when you go here ask for him!!The "Tutman Experience" was just as great. He helps with all the financing and was able to get our payments so we could afford them. He has all the qualities as Alfred above. All financing people should have his attitude and we had a great experience with him. Five Star Ford has both of these men in there employment it would be hard to beat anywhere else. I will definitely recommend them to everyone especially if these two men are working there. I plan on getting my next vehicle from them!!

Jason Fowler

Nov 21, 2016

From the moment I walked in William May took care of me. I wasn't in a rush to purchase a vehicle and came in and out of the dealership over a 3 month period. Each time he made me feel at ease and didn't rush or pressure me into a vehicle I didn't want or need. He has the patience of a saint. We discussed the vehicle and options that i wanted and he worked extremely hard to make that happen. I will refer him to all my friends and family and most certainly do business with him in the future. A++

Denisse20

Nov 21, 2016

Felipe and Juan were very helpful, I highly recommend five star ford. Thank you guys for the great exprience and thank you for making everything possible! I will definitely be back in the future!

Dan Wells

Nov 21, 2016

Hector was so amazing from the minute I walked on the lot. He did not try and sell me a car the whole time I was there. He simply connected with me with a product and ensured that I was aware of how that product would work for the needs of my family. Hector is kind and patient. He is always willing to answer questions EVEN after the sale is completed. It does not stop there. Sam in the after-market department is a gem. He was so thorough in making sure I had the right accessories to make my Explorer perfect! The finance team presented a compelling case to protect the vehicle and not one time did they come across as over-bearing or pushy. I can't say enough nice things about this experience. I WILL be back and I WILL recommend.

Forbes,dale123

Nov 20, 2016

Sam was very helpful. The entire process took less the three hours and i felt like i got a fair deal. Jimmy in the financial department was very efficient also, good experience overall

Leigh Vincent

Nov 20, 2016

I would definitely consider buying your next vehicle from 5 Star Ford. They were very friendly and helpful in finding the vehicle that suited my needs. Thank you, Alfred for your help!!!

anissa14

Nov 19, 2016

Five Star Ford took the time and worked hard to get us into a New 2017 Ford Explorer and we absolutely LOVE IT!! The service was above and beyond from the Five Star Family!!! Thank you Nathan Blackwell for your help and amazing Customer Service!! Always been a Chevy Family but now a Ford Family!!!

Eric Little

Nov 18, 2016

These were the 3rd and 4th cars I've purchased from 5 Star Ford. Always top notch service. Highly recommend to anyone looking for a new or used vehicle.

Dave W

Nov 18, 2016

I was newly in the market for a truck, and was deciding between a few different makes. I went into Five Star and was met by Alfred who showed me a few different F150 models. He asked me where I was in my car buying proess and respected that I was just starting to look around. I was never pressured to buy anything or to make any rushed decisions. Just so happens that they also had the largest selection of end of year models compared to every other dealer in the area. 2 weeks later I found a model in their inventory online, gave Alfred a call and he gave me a great deal. I would definitely recommend going to see Alfred and Five Star Ford.

Sweet Pea

Nov 18, 2016

I want to thank Randall Seinfeld, Diron Linux, n David Hill for their excellent work in assisting me to purchase my 2017 Ford Fusion. You all are great guys n I see why I keep driving 3 hours to deal with your company

joseph jones

Nov 17, 2016

The family at five star ford made me feel like I was family what a great experience I had when I visit with ford dealer

JESSICA HULL

Nov 17, 2016

Jim made buying a car very easy and smooth for me. He worked out the best deal possible and made my day. Easy to talk to as well.

Akshay patel

Nov 16, 2016

Great place to shop for a car, no pushy salesperson. Good selection and great financing team. Perfect location and overall a real good experience. Love the car too....

McPheron Michele

Nov 16, 2016

My husband and I had a wonderful experience . Our salesman was very helpful . We also worked with Greg Foster and Anthony Snyder. The only way it could have been better is if the car was Free!!!!! We will be back for are next car THANK YOU

MelissaAdair1

Nov 16, 2016

Doreen has treated us well for years. We have purchased two cars from her now and been thoroughly satisfied with the experience. We intend to purchase any future cars from her as well. Any time someone I know is looking for a vehicle, I tell them about Doreen.

temi

Nov 15, 2016

Aaron Dias was so helpful and honest with me. This was my first time getting a car and I knew he had my best interest at heart! I felt welcomed and Loved.

ford4life!

Nov 15, 2016

Every step of the process in buying a new car was awesome. I've never had such personalized service. I received a phone call from Tony and later Jeff in management to thank me for taking the time to speak with the sales personnel. The sales personnel, Crystal and John were truly interested in my best purchase. They went out of their way several times to go over the top with a stress free sales experience. Even the finance end with Jimmy was stress free. I have been bring my previous car for service for several years. My service adviser, Ron Baron is awesome as well. I have told several people about my experience with Five Star NRH as they were looking to buy another brand of car, now they are re-considering and thinking about taking their business to Five Star NRH. I love this dealership, everyone you come in contact with is awesome!

Josh

Nov 15, 2016

Sales associates were polite and easy to work with. Worked within my budget and time frame and had me in a new car before the end of the day.

Tim seckel

Nov 15, 2016

William in sales best guy ever. Robert in finance is the best. I would buy all my cars from 5 star ford. There is nothing else to say.

Mr. & Mrs. V

Nov 15, 2016

Words cannot express how grateful we are for Five Star Ford! Our sales associate, Juan Hernandez, was great from the first time we meet. Although we did not purchase a vehicle on our first visit, Mr. Hernandez listened to our concerns and worries, and even gave us some advise that we should take into consideration. We came back a week later, and he was readily available to help us. He remembered every detail we had shared with him the week prior, and made us feel comfortable to proceed to move forward with trying to purchase a vehicle. We walked in feeling skeptical and worried about the possibility of even getting into a new vehicle, but worse yet, what would the financing be like? We had just had a very bad experience - or two - with a local Toyota dealership, and after going through that, we were not sure of what we wanted to do this time. Mr. Hernandez was frank and upfront with us, he did not beat around the bush or make any false promises. And the outcome was: he delivered. We walked out the proud owners of a new 2016 Ford F150 XLT, which was what we had our eyes on from the start. Additionally, Mr. Tut Edwards in financing, made our buying experience even more pleasant. He and his finance team work very hard to get us through financing and managed to get us an interest rate that still blows our mind! We believe that this was only possible because at Five Star Ford, they showed us that their customers come first. All we can say is that if you are looking to purchase a new vehicle, give them a try. They will work for you and we are confident, that like us, you too will find your experience a rewarding one. We highly highly recommend our friends and "family" at Five Star Ford. Mr. Hernandez is very knowledgeable when it comes to his vehicles and will make you feel at home. Thanks you!!!Mr. & Mrs. V

David O

Nov 15, 2016

I was introduced to Sam Pack's Five Star Ford in NRH through AARP. Jeff Smith contacted me via email and set up an appointment to show me a few F-150 options. The very first pickup Jeff showed me was exactly what I asked for. I looked at a few more trucks, but ended up purchasing that first one I test drove. After all the incentives were applied to the price, I ended up paying less than expected and I received more than I expected for my trade-in. I paid extra for the spray-in bed liner and fabric protector, but these were options I asked for and were not pre-installed and forced upon me like at some other dealerships. Nobody ever tried to up-sell me on options I didn't need or want. And Jimmy Truong even made the financing a pleasant experience. This dealership definitely earns their name "Five Star" Ford.

Postalguy

Nov 14, 2016

No pressure sales they help you find the car you are looking for. You are not rushed and sale goes smoothly.i would recommend to friends

Chris Palmer

Nov 14, 2016

When I checked out what 5 Star Ford had available I did not expect that it would be this easy to get what I wanted. Justin was straight forward and was a pleasure to deal with. I would highly recommend 5 Star Ford in NRH to anyone thinking about buying a car. Chris P.

Freerockman

Nov 14, 2016

Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the future.

Melanie_M

Nov 14, 2016

Nathan did an outstanding job handling our unique situation. We were looking for a car for my son and his wife but had other parties involved that needed to see the car as well. Five Star and Nathan were so accommodating to our schedule. He listened to what we needed out of a car and what our price range could be. He communicated timely with me and was very knowledgeable about the car buying process for only being employed for a few months.Thank you Nathan for being the best!

tdicken

Nov 14, 2016

If you are looking for a new or used vehicle, go see John Hilsinger at 5 Star Ford in North Richland Hills, TX. I know John from another sales transaction on a used Jeep Wrangler for my daughter. He also helped me go through dozens of other vehicles in search of my used Ford F150 I purchased as a result of his help and guidance. Thank you, John!-Tim Dicken

texanstacy

Nov 14, 2016

I came in to buy a vehicle as a 'single woman,' and was extremely anxious about such a large purchase. A friend recommended that I contact John Little at Five Star Ford, so I did just that. I texted him a few days before going in, and when I arrived at my appointment, he was there to greet me with a smile and treated me as if I were the only person in the room. He was extremely knowledgeable about the Ford Vehicles, and answered question-after-question from me without growing weary. I couldn't decide, and ended up test-driving 3 vehicles before I made my final decision. I appreciated the fact that he never rushed me, or made me feel as if I was "just another customer." He made me feel like I was dealing with a friend that I had known for years, even though we had just met. His partner, Crystal Sanders, was extremely friendly and knowledgeable, as well. She was available to answer any additional questions, and helped me along the way. Jimmy Truong in Finance was also very pleasant to deal with. Once again, I had many questions for him as far as warranties and such, and he was able to explain everything in great detail, to my satisfaction.Overall, the experience couldn't have been any better. I highly recommend Five Star Ford, and this particular team of people to work with. Simply the BEST!!

The Campbells

Nov 13, 2016

I appreciated the subtlety with which we were initially approached (no one likes getting pounced on by car salesmen when you arrive on the lot), the warmth with which we were received (it was like talking to family), and the degree to which literally everyone went to make sure, not only that we were pleased, but also that we were given more than expected. Kudos to the team and the entire organization!

dan12

Nov 12, 2016

From the salesman to the financing a great experience. We were dreading going car shopping. The salesman, David Hardick, was very knowledgeable and was not pushy. He listened to us and gave us suggestions on makes and models. Our finance guy was Tut Edwards. We did get the Tutman Experience! He was very informative and answered all our questions, all the while, making it a very pleasant experience. This is the third car we have purchase through Five Star Ford. No reason to go elsewhere with the staff and service there. They are excellent.

Cassie

Nov 12, 2016

My sales person was great from the second I pulled up on the lot. Was dreading the car buying experience but it was quick and painless. They even stayed late to finish up the deal, and personally delivered the car to me the next day. Wonderful, wonderful, wonderful!!!

BMWGuy

Nov 12, 2016

I am one of those Car Buyers that was upside down on His Trade,not alot of money down and so-so Credit...I have tried numerous times to buy a new Vehicle at Chevy,BMW etc...with no luck. From the 1st day I walked-in I met William May,very professional, honest and knows his stuff!! I worked with Him on my situation a couple of times and I must say I wasn't in a good spot to buy a new car but we never gave up! The last time I went to Five Star William was very busy so He teamed with Carlos Hernandez,one of the nicest most knowledgeable guys I have met that genuinely wants to help you!! Once we got the App,Vehicle choice etc...out of the way,Business Mgr Jimmy Truong worked his magic on a Deal I never would've gotten done at any other Car Dealer and I walked away with a Brand New F-150 that I actually wanted!! I will and have recommended Five Star Ford and these specific Gentleman for an Amazing Hassle Free Car buying experience! If you think nobody can help you you're wrong. Go to Five Star Ford and don't look anywhere else....

LindaG

Nov 12, 2016

I was interested in the Edge and met with John Hilsinger. He was very knowledgeable and friendly. When I made my decision the process went very quickly and smoothly. We were in and out within 2 hours. That is the quickest I have every purchased a vehicle! Highly recommend him!

Raven8

Nov 12, 2016

This is as pleasant as buying a new car can be. The salesman was no pressure (Mario) and just a very nice person. He was honest and forthright and heledp us get the car we needed. I would recommend this dealership.

Joshua1437

Nov 10, 2016

I went in at 4:00 PM to buy a new Focus RS, which is a very hard to get car, after working with Nathan Blackwell, Kelly Blackwell, and Lee Clanton in internet sales, I had the exact car I wanted at the exact prices I needed it. Numbers were what I expected but the service from these individuals were far and above. After all was said and done with the sales, now it was time for the dreaded finance office or so I thought. After being called back and Introduced to Anthony, I knew I had made the right choice. He was very clear and precise on the finance options and was able to get my into a % that works for me. I could not have asked for better service from anyone here. Even Betty, the receptionist, was helpful and prompt when trying to locate Lee and Nathan when I arrived. In today's world, 99% of the time I skip over positive reviews and only review something when it is negative. This dealership is the only reason why that is not a 100%. If you are looking for a ford, Go here.

DaleInTexas

Nov 9, 2016

Stress free visit ---- professional staff assisting me in selection of vehicle I was there to purchase. NO high pressure sales pitch.....Was relaxed and comfortable in viewing all vehicles available on the Certified Pre Owned plan.

Obozo done 4

Nov 9, 2016

Very easy to work with.Took my information and got the ball rolling. Took the time to walk around the truck and took notes of my concerns.

Claude Mabry

Nov 9, 2016

Seems like a good lot, but they list cars online that aren't actually available for purhcase.

jalea1980

Nov 8, 2016

My whole experience was nothing short of amazing. Great customer service all around. Price for my vehicle was great and a fair trade-in on mine. Kevin Wildman was awesome and went above and beyond. Lee Clanton was perfect, explained everything to us and was just a real down to earth guy. Would not hesitate to buy from them again!

Tinker753

Nov 8, 2016

I'd like to thank Mr. Wayne Biggers for his assistance in the purchase of my car. The process was what one would call "smooth sailing" and we enjoyed working with him.

Debbie

Nov 8, 2016

Greg listened to what I wanted and read between a few lines. Very courteous, knowledgeable, patient and friendly. Will recommend him to everyone I can. He found me a great vehicle.

susankarnes

Nov 8, 2016

Five Star Ford is a great place to buy a car! They do not pressure you, and the process is fast and easy. My salesman, David Hardick, was wonderful! He really went the extra mile to find me the car I wanted.

sajitn

Nov 7, 2016

IT WAS A GREAT EXPERIENCE AND HASSLE FREE !!TOTAL FRIENDLY..NO PRESSURE....TRY TO WORK WITH YOU...NO LONG WAITS...GREAT JOB! EASY TO WORK WITH ALL OF THEM!

Charles

Nov 6, 2016

This is the 5th vehicle we've purchased from Five Star Ford since marrying 25 years ago, and the 3rd we've purchased from Joe. Five Star IS our dealership of choice, and Joe is our salesman. Every experience has been smooth, efficient, professional and exactly what we wanted. We know we get fair deals from Joe and Five Star, and the experience is always pleasant. We recommend Joe and Five Star to anyone whom we know is in the market for a vehicle.

New Escape owner

Nov 6, 2016

Purchased a 2017 Escape today (10/05/2016).Great experience with salesman Juan Hernandez.He made the process easy and painless.Also good experience with finance department.All contacted were friendly and helpful. Thanks guys.A few problems getting FordPASS account set up on line but now works great.So much technology built in now it is a little overwhelming. Plan to take SYNC class on Saturday.

Fran

Nov 6, 2016

Despite the lateness of the hour, John took the time to answer questions and take a test drive. His offer was more than fair so no negotiations were necessary. No one tried to rush me into making a decision. The service dept stayed late to get the Escape ready that night. John and Anthony stayed late to get all the paperwork done. Overall this was a very positive and enjoyable experience.

Karlbecker

Nov 6, 2016

Purchased from here before and needed a new truck. Figured I would start here and ended up finishing here. Aside from the length of time from start to finish it once was again a pleasurable experience.

Trirungiant

Nov 5, 2016

Applied for the Ford credit. Had regular email communication with Aaron. I feel where it went south is Aaron wouldn't disclose to me, the one who applied for the credit, what happened with my credit app only that everything looked good but he need any trade-in information. I emailed Aaron back with the vehicle I wanted, the trade-in info, year, mileage, and how much cash I would put down and asked if a Friday morning would be good to come in. I didn't hear back from Aaron till 3 days later in the evening to which he replied he was there and was I coming in. Well, no because I have to work which is why I wanted to schedule a Friday morning visit (the purpose of emailing 3 days before). Aaron had no problems replying to emails before then. I'm glad I wasted a hit on my credit and applied for nothing.

jak0603

Nov 5, 2016

I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understandable for how busty they were. Josh kept me updated on the status and never over-promised what they did not deliver. I received my vehicle the day that Josh told me I would most likely get it back and my car is back to it's working condition. Five Star Ford in North Richland Hills has gained a repeat customer through this experience.

M. Gonzalez

Nov 4, 2016

I had a great experience with Chad Ritter. After trying to work a deal with another dealership, a friend told me to call Chad to see what he could do for me. Within 24 hours I was sitting in front of him and buying a car at a great price. Chad took the time to explain lease options which were attractive but I decided to purchase the car instead. Chad was great communicating via text and email. I hate the car buying experience but Chad made it painless.Robert Leet was equally as spectacular when dealing with the finance person. No hard sell on anything. It was easy and painless.Overall great experience at Five Star Ford in North Richland Hills, TX. Chad and Robert were amazing. Will check with Chad first the next time I am looking to buy/lease a car.

brewerz

Nov 3, 2016

Jason Howell , 2 thumbs up, keep up your very friendly and professional attitude! Jason listened to our needs and found exactly the vehicle we were looking for, thank you!

A. Biddle

Nov 3, 2016

After spending an ENTIRE day dealing with other car dealerships and receiving mediocre service at best, I decided to call Doreen of Five Star Ford. She came highly recommended by some family members. All I can say is that it was the most pleasant experience I have ever had with a car dealership. Honestly, I felt as if they treated me the way I would have treated myself. If you are in the market for a vehicle, you would be doing yourself a great service to go and see Doreen Bainbridge and her wonderful colleagues at Five Star Ford in North Richland Hills.

burnsfamily

Nov 2, 2016

Five Star Ford goes above and beyond for their customer. If it's a particular vehicle that you want, they will try and get it for you. I would recommend this dealership to anyone. Five (5) Star Ford is the best!

Richard Jr

Nov 2, 2016

First, I wanted to recommend that if you ever need service for your Ford vehicle at Five Star Ford in NRH, please see Cameron Worthy. Cameron did an excellent job in keeping me updated and informed on the services that were going on with my 2015 Ford Focus. He was friendly, very approachable, and had an honest personality about him that really showed through his work ethic. This young man truly understands and embodies the meaning of customer service. I strongly suggest that you ask to be advised by Cameron if you ever need service on your vehicle at this location.

Chehmann88

Nov 2, 2016

John Hilsinger was our sales rep. He was amazing. We told him up front what exactly we were looking for in a vehicle and our specific price range and he didn't try to sell us on anything else. He was very friendly and was generally interested in getting to know us. I'm in love with the truck he found us and we are more than satisfied with our experience with John and five star Ford as a whole. Also Anthony our finance guy was amazing as well I've never laughed while financing a vehicle. In all everyone was great and when I'm ready to trade or purchase a new vehicle I will be returning to five star Ford tobdo business with John and Anthony

Happy Customer

Nov 2, 2016

Anthony Snyder is a great guy to work with for your financing needs.He has many options and gets the job done professional and fast.I would recommend Five Star Ford To Everyone I know.

Glenda Hamilton

Nov 2, 2016

Carlos Codie was very helpful in the style of car and the payment I desired. He was very personable and easy to speak to. He made purchasing my car a pleasant experience. I have already told my friends and coworkers about Carlos and 5 Start Ford, if they ever need a car. Thank you again, Carlos! I LOVE my car!

Philip Tirelli

Nov 1, 2016

My immediate family and I have purchased many vehicles from Five Star Ford in North Richland Hills since the late 1990s. I've purchased four vehicles, including the most recent in August 2016. I always look at Five Star first, but I will also look at other dealerships to ensure we receive the best deal. Excellent customer service, along with a fair price, are important to us, and Five Star always meets to expectations. We'll continue to come back to Five Star for future purchase inquiries.

LOOPER

Nov 1, 2016

THIS IS THE 5TH CAR WE HAVE BOUGHT FROM CARLOS CODIE AND WILL KEEP COMING BACK TO HIM EVERY TIME WE NEED A NEW CAR.

caldwc

Oct 31, 2016

Bob Nimri is the best salesman of any new car salesman I have purchased from. I have purchased 2 cars from Bob and plan on going to him for all purchases in the future!

Mag

Oct 30, 2016

Our overall experience at Five Star was great. David was very knowledgeable of his product and took the time to answer all of our questions. He didn't seem rushed at all and made us feel very welcome. For that matter, everyone at the dealership did. The sales manager even came over to meet us and made sure that we got a good deal in our trade-in. We were very pleased. If there is one thing I could suggest for improvement - that would be just the length of time it took to get all the paperwork completed in the finance dept. We waited a very long time for that and it was really a pretty simple leasing deal. Don't get me wrong, all the people were very nice and professional, it was just painfully long.

lealgal

Oct 30, 2016

I came back for my second purchase with Five Star Ford. Like last time, they did not disappoint. The staff was friendly and went above and beyond to meet our needs. Alfred new exactly the features I would want, but was not pushy as to try to "upsell" me. He showed me my first choice and then read the situation to find the same model of car that had features which would better meet my needs. I will keep coming back to him for my future car needs for sure.By the time I had selected the car I wanted in my price point, Tony closed the deal on his end with a smile on his face. It was so refreshing to know that someone put me first and did not complain. He was the last person out that night (next to Alfred), but you wouldn't know it by his attitude. I was definitely impressed with the service he showed. I have never dealt with someone in financing who was so friendly.

HeatherP

Oct 29, 2016

Buying a car can be very stressful and quite honestly not fun at all. I went to Five star ford and my sales person was Josh Ingram. He completely changed my opinion on buying a car. He made it easy, and pleasant. He knew I was nervous just not knowing if my credit was good enough and he walked me through the whole process and made sure I got the best deal there was. I would definitely recommend Josh for your next car buying experience. I know I will be going back to him when it's time for a new car. My Finance guy Jimmy Yruong was amazing as well. He went above and beyond for me to find the best rate and keep me at the payment I wanted. No haggling! He just did it!

lgodfrey88

Oct 29, 2016

My husband and I went in to trade in my 2013 Explorer for an Edge and an F150. William May took the time to really understand what we were looking for and how much we were wanting to spend. I ended up in a fully loaded Ford Escape and my husband purchased an F-150 4x4 Texas Edition. We love our vehicles, and we love the way we were treated from start to finish. We love our new vehicles!

fgracia15

Oct 29, 2016

I was referred by a coworker to visit 5 star ford due to their great service and assistance they provided. I went in looking for 2 cars and left with one used 2015 Ford Escape and a lease on a 2017 Ford Focus. I was upside down on a vehicle i traded in and they assisted me in every way to get every discount available to me. I left there very satisfied with the deals i received and can now feel safe on the road with 2 reliable vehicles.

Joe,Lopez

Oct 29, 2016

I went to Five star ford and my sales person was Alfred El-Darazi and Eddie Laguana. They completely changed my opinion on buying a car. They made it easy, and pleasant. I left there very satisfied with the deals I received.

nickr09

Oct 29, 2016

Went in looking for a truck. Found the one I was looking for and this team made sure I got it. They workes with the bank to make sure I got the lowest interest rate possible so I was comfortable with my payment. Thanks guys

Dave Raymer

Oct 28, 2016

My youngest son, a recently discharged US Army Infantryman had been driving a beat up old Ford Explorer that finally suffered a catastrophic transmission failure. He's working two par-time jobs and going to college. Not having a car was not an option. I called Five Star at around 2pm yesterday, and my son and I were there at around 4:30. I'm driving a new 2016 F250 SRW that I bought from Five Star in January, and my wife drives a 2010 F150 that was also purchased at Five Star. Alfred (who helped with the F250) had a number of cars pre-identified when my son and I arrived. After a few test drives, my son departed the dealership at around 7pm with a very nice 2014 Focus SE with a meager 23,000 miles on the clock at a fair price and a 4 year note with a monthly payment he could easily handle. Robert did an outstanding job finding financing at a low interest rate to boot!Alfred continues to be a blessing to myself and my family. My wife is much happier knowing that our son has a reliable car to get him around. Happy wife, happy life. Five Star once again proves that their family is here to help your family.

Satisfied2005

Oct 28, 2016

We found the pre-owned car on the 5 Star website. Made contact by email. Made the appointment to test drive the car and bought it. The nice surprise was when our salesperson and 5 Star made sure the open recall on the car was fixed before delivery to us. Very satisfied with our purchase experience.

jonhaley

Oct 28, 2016

John Hilsinger was very personal and professional. I appreciate his character and concern for all the questions I had regarding the purchase of a vehicle.Thank you,Jon Haley

James 112

Oct 28, 2016

I have to say this dealership is great and fast to get the paperwork done quickly. They have to say this team is the best in the metroplex. Keep up the good work.

Martha's car

Oct 28, 2016

I had an excellent car buying experience at Five Star Ford in North Richland Hills. Aaron Dias was my salesman and he showed me the Ford Escape and explained all about it. He was very knowledgeable. He let me drive a car that would self park. That was a fun experience, but I opted for a car without that ability. Aaron was very thorough and efficient in presenting the deal to his manager. I believe I got a good deal and a very fair trade in. I am very happy with my Escape. Aaron was a lot of fun, as well as professional. My daughter and son-in-law had bought a car from Aaron and she highly recommended him.

Sondra

Oct 27, 2016

My sales and finance professionals were on the mark. They found the best options and financing for this gramma, providing a safe, but stylish ride for my precious passengers. I'm confident that I have the best vehicle that suits my needs. Bless you, Crystal, John and Anthony!

willwoods

Oct 27, 2016

Rick and the team at Five Star Ford exceeded my expectations. Not only did they give me the best price by far, they also provided me with great service. I would highly recommend Rick to anyone looking for a new Ford in the Dallas/Ft Worth area!

happy cust

Oct 27, 2016

Salesman David Hardick was great to work with and comes with my highest recommendation. I never had to deal with the sales manager and I purchased the vehicle in 30 minutes

chittt11

Oct 27, 2016

This was my first experience with Five Star Ford. I typically never even consider buying a Ford, but this time I decided to check them out before I decided on buying anything. I was impressed with the entire experience, from start to finish. I was greeted immediately and felt like I was very important to them from the beginning. My salesman was Chad Ritter and he was great! He understood my needs and helped make the transaction, quick and easy. When I came to pick up my new car, I got to meet Jimmie Mathews, who showed me the car from inside to out and got me set up with all the car has to offer! He was very knowledgeable and made me feel like a V.I.P.!I can't say enough about Five Star Ford and will encourage my friends and relatives to use them in the future!

fish

Oct 27, 2016

Justin is a great guy great car salesman stress free I mean stress free that's why I picked five star ford over other ford dealers. five star ford is second to none.

mustangfan2017

Oct 27, 2016

We have now purchased our fifth car with Tony Mellado at Five Star Ford in N. Richland Hills.Tony has kept us in mind when new deals are present and keeps in touch! We have a great relationship with Tony and I have referred a customer his way! The customer service is outstanding and I am very happy with my purchase of a new 2017 GT. Even when they didn't have the car I wanted at their lot they had it brought to the dealership the next business day.! When we are in need of a new vehicle we will call our friend at Five Star Ford in N. Richland Hills!

Danny Boy

Oct 27, 2016

Joe Ferrantelli was able to walk me through the buying process without hassle. He knows cars and answered all the questions I had about the vehicle. Since it was Certified, I know I'm driving a quality vehicle. I'm delighted to have this F150 and plan on a long and close relationship with it!

toddmajors

Oct 26, 2016

Sam was great. the price of my vehicle was unbeatable and he has continued to take care of me with all my follow up questions after the purchase of my truck. Sam is the real deal!

Rick1541

Oct 26, 2016

I just purchased my fourth car from Five Star Ford, specifically Justin Allerheiligen. Justin is the best. Always friendly and helpful. Patient with tons of questions and never pressures me with my decisions. This is the only dealership I will go to for any type of vehicle.

gjaynes23

Oct 26, 2016

Dealership and sales team where great to work with. They called to check in and help me set up a test drive time. Worked with me on financing and presented me with a great truck and first time buying experience.

Love2hunt

Oct 25, 2016

We set out just to do a State Fair Test Drive, but Alfred was so helpful he found us the perfect vehicle and made it almost too easy to just buy it! Alfred went above and beyond to make the sale happen - it as such an easy experience. Five Star Ford it the best!

HappyCustomer36

Oct 25, 2016

My Car Salesman Greg Foster was Awesome! He went above and beyond to make sure I walked out with a car! It was a first for me to purchase a car from a dealership! So I have met one of my goals in life. And I look forward to coming back and getting a new car the next time I purchase a car!

Trina

Oct 24, 2016

Our experience at Five Star was wonderful! Sales stall was great! We get everything we were looking for. Love our new Ford Escape. Will recommend this dealership and our salesman to our friends and family when they are looking for a cat or truck!!

123456

Oct 24, 2016

I got to five star ford.I met Mario Hurley by chance.service is very good.Thank you,Mario Hurley!Thank you,Five star Ford!

george Festa

Oct 24, 2016

I live in Florida and shopped around for the truck I wanted for months online within 500 miles of my residence. I expanded my search to nationwide and found this Certified Pre-Owned 2014 Ford F150 FX4 truck at 5 Star Ford. It had nearly everything I wanted minus a few items, they were later installed by the dealer thru Sams help (spray in bedliner and remote start).We completed this whole deal over the phone and I never once saw the truck in person! Oh, I didnt mention I was out of town on a 2 hunting hunting trip 2500 miles from home. Sam made sure everything was in order, there for pick-up and delivery by a transport company and confirming. The truck was in my driverway when I returned from my trip. I was flawless as described by Sam.Sam, you made this the easiest and best vehicle purchase I've ever made! Thank you. Rocky from Hollywood Florida.

Juan Obach

Oct 24, 2016

Five Star dealership, and specially Jim Fairweather, are awesome!Dedication to answer all questions, do as many test drives as you wanted to do for testing different aspects of the car are elements that set them apart from the rest

Morgan_Smith

Oct 24, 2016

Awesome experience! This was my second time to shop at this particular dealership, and I won't buy a car anywhere else. I loved ALL of the people! They made my car shopping experience quick and painless and got me into a great car!

Beth

Oct 23, 2016

Destenee Dowd & all the staff at Five Star Ford in North Richland Hills were so helpful when I purchased my Fiesta yesterday. Destenee is very friendly & helpful! She stayed late into the evening so I could drive away with my new car! Please note I didn't arrive until the evening to start with.

csholl

Oct 22, 2016

This dealer had the best internet pricing we had seen in all our research. We found the Escape we wanted at an excellent price. Because we lived several hours away from the dealer, we wanted all the purchase details to be squared away before we got there. Josh Ingram was extremely helpful and pleasant to deal with. We worked everything out over the phone, and he had it all ready when we walked in, so we were in and out in about an hour. No games, just good prices and friendly service at Five Star!

Walker65

Oct 22, 2016

I Had an excellent purchase experience working with both Jason and Mel in the internet dept. There was absolutely no pressure, and the process went smooth. They worked with me to get the deal I was comfortable with. I would absolutely make another purchase there, and will recommend to all my friends and family.

Paying forward

Oct 22, 2016

A friend recommends Sam Limo at 5 Star Ford.I would like to recommend Sam Limo at 5 Star Ford to you! Pass it on..

Ryder Scott

Oct 21, 2016

Aaron was extremely helpful and easy to work with. If you are looking for a new or used pick up Aaron is the man to go to!

jball365

Oct 20, 2016

Juan and Anthony made sure that this was a great experience and that I was very well taken care of. I would recommend them to anyone looking to buy a new/used vehicle.

Tony D.

Oct 20, 2016

Great friendly experience from all aspects. I was amazed that the dealership was open as late as it was since I work all day and couldn't make it until late in the evening. My family and I had a great experience while shopping for our new vehicle and I plan on returning to this dealership in the future for our next car again. Would highly recommend this dealership to anybody looking for a great experience with experts who truly care about you.

Nikkie13

Oct 19, 2016

I've bought vehicles from this location since 2000. This was by far the best experience I had. Alfred my sales rep was pleasant to work with and I didn't have to hear a lot of bs. Kudos to Alfred.

Denisse Taylor

Oct 19, 2016

Juan Hernandez was very helpful, not pushy like other sales people. The Anthony snyder was excellent,very efficient and prompt! I was done within 2 hours of making a decision. Excellent team would definitely recommend.

brenda s Johnson

Oct 19, 2016

We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had such a horrible experience, I decided my next vehicle would be a CHEVY- YES that bad!! So, the hubby wouldn't let me take it alone, just in case it was that bad at Five Star Ford, NRH. We were amazed at the concern,effort and respect we were shown by Mr. Steven Carter. From the time we arrived, thru the many calls to report progress to the checkout, it was a very enjoyable visit. Steven is a genuine customer service person- quite refreshing this day and time!! Thank You, Steven, we will return!!

Cait L

Oct 19, 2016

This was my first time buying a car, and was not looking forward to having to deal with pushy sales people, or the "hassle". I went with Five Star Ford because my brother bought his truck there several years ago, and had a great experience, and they had the car I was looking for. At Five Star Ford, the sales man was not pushy, but very helpful and patient, even with miscommunication on my part. All the hassle I was worried about was non-existent. Rick was great to work with, and went above and beyond what I was expecting a sales person to do. I was even surprised to find out that someone would be going over my new car with me, and showing me all the features. That alone, was very helpful, and saved me a ton of time trying to figure out things on my own. Jimmie was great, very knowledgeable, and helpful when it came to navigating Ford's Sync system. I definitely did not expect to have the car buying experience I had, but am very grateful for it. I'm very pleased with my car, and when I need a new one, I will definitely be back!

dockejd

Oct 18, 2016

I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Friday afternoon. My truck air conditioning had stopped working about 30 minutes prior to my arrival at Five Star Ford in North Richland Hills. The urgency for a repair was due to my travel plans to Austin TX the next morning to attend my nephew's wedding. We did not want to make that trip with no A/C. I went inside the service department immediately upon arrival and was greeted by Landon Owens. I explained my situation to Landon and he immediately headed out to the service bay area to see if anyone was still around that late in the day that could possibly investigate the problem with the A/C. He returned shortly and said that "Mario" was still in the shop and would be able to take a look. A short time later, my truck was ready to go and the problem was resolved! I really appreciate the customer service I received from Landon that day, as well as Mario's efforts. I have done business with Five Star Ford NRH in the past and have always had a great experience no matter the reason I was at the dealership. Great work and a great customer experience! My wife and I are grateful for making the wedding trip in comfort with A/C! Excellent work guys!

Kim Drees

Oct 18, 2016

Crystal Sanders was amazing to work with. She went above & beyond my expectations. She listened to what I wanted & delivered the perfect car for me! Once I had found the perfect car for me & my family, Anthony Snyder took over in the finance department & found me the greatest loan deal to meet my needs. He multi-tasked better then a woman & got me in & out within an hour for the entire experience!If Crystal or Anthony weren't available to help with my immediate need, their partner John Little took care of things. They make an amazing team that makes the car buying experience enjoyable!

Brandon Gentry

Oct 18, 2016

We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with different options, I call Crystal Sanders. She had a straight forward and well priced quote back to me within and hour. I called another dealer that we had dealt with in the past to compare the quote. The other dealer took 3 days, got the options wrong, and the pricing was murky, to say the least. We ordered the trucks and went in to pick them up. Because of past experiences, I blocked my entire afternoon. Mark and Marie finalized the deal and we had the keys in hand in less than an hour (including financing paperwork). We were very pleased and will be going back to them for all of our new vehicle needs.

carynr

Oct 18, 2016

Crystal was amazing to work with. My husband and I went in not really knowing what we wanted and Crystal helped put us in the best situation for our family. We walked out with 2 vehicles and have never been happier! I would highly recommend her and her staff!

Buckman76

Oct 18, 2016

Went in to look for a new car and was met by John. Very impressive salesman, wasn't pushy, honest, everything that doesn't fit the mold for a car salesman. Very appreciative to him and the work he did to get this deal done. Will definitely tell people to go see him when looking for a car.

Larry R.

Oct 17, 2016

Sam Limo, Internet Sales Manager is easy to work with purchased a 2016 Mustang from himand he worked out the deal i wanted... an Exceptional Deal !!!!!! he made the whole buyingExperience Above and Beyond what i expected...... I will be doing business with him in thefuture as well..... Sam Limo is Awesome!!!!!!

Rjd400

Oct 17, 2016

Purchased a new Ford and this by far was the best expierence in buying a car I ever had. The car I wanted was ready to test and we had less time in this dealership than any other I have ever dealt with. Everyone was great to deal with and all questions had answers not like other dealerships that say " well we can do this answer ".

sqreed747

Oct 17, 2016

Best experience in car buying that I have had in years! Saw the car I wanted on the 5 Star Ford website last Thursday. Called the dealership and spoke with Jason Howell. He said that he would have it pulled and waiting for me on Saturday. I wasn't able make it in on Saturday. Called him and told him that I would be in today. Went in this morning(Monday), picked it up, brought it home for my wife to see. Took it back and told him I wanted it. Whole process took less than 2 hours, including finance! Kudo's to Jason Howell, my sales guy and David Hill in finance!!!

eddie70

Oct 17, 2016

they took very good care of me and worked with my budget. Polite, informative and very helpful. I got the car i wanted for a good price which i thank the team for.

TomDuff

Oct 16, 2016

After wrecking my first truck with 500 miles on it, I decided to get another truck instead of having that one fixed. I wanted the exact truck but the dealer I originally bought from told me there were none. Then they just quit returning my calls. I went to Rick Dike and he found one. He helped through a very difficult time and I was very happy with the service I got.

Herbresha1993

Oct 13, 2016

I absolutely LOVE Greg foster , I have recommended him to everyone!!!!! Keep up the good work !!!!!!! I most definitely will be purchasing my next car with you again

DeeDee 1234

Oct 13, 2016

The overall experience was great. I understand thing's happen. But when we called to explain our concerns, your staff was great, our salesperson Diron Lintz is the greatest salesman ever.We are enjoying our new car, thank you for all that Five Star Ford has done for our family.God bless you all,Deidra Williams

Kim2911

Oct 12, 2016

I have purchased 7 cars from Rick in the last several years. Each and every time I have received the best service and Rick made it affordable for me to get the car I wanted. This last time was amazing. I was able to purchase my dream car a Lexus IS 350 because of his knowledge.Thank you Rick!!

QueenBee

Oct 12, 2016

Rick found the perfect "starter" truck for our teenage son and all we had to do was go pick it up with absolutely no hassle whatsoever! We were in and out in a few minutes and he was great to talk to and went above and beyond to make sure everything was in order before we left! Great experience!

EP2014

Oct 11, 2016

We had a wonderful experience vehicle shopping at Five Star Ford NRH Mario and Eddie were very helpful. Mario was readily available by telephone to answer questions and set up an appointment for viewing the vehicles, he was kind, easy - going and knowledgeable. Eddie took his time to go over all the features the vehicle offers. Both of them answered all our questions. We really appreciate the service we got. Mario and Eddie are a TERRIFIC TEAM!! Thank you both for everything! I will recommend Five Star Ford to all my friends!Erica

bdill1023

Oct 11, 2016

This is the 19th car we have purchased from Five Star Ford NRH and the 25th from Rick Dike. He is one of a kind. The process is always easy with the Customer in mind! The finance was the fastest yet - I was in and out in 10 minutes. The most time was with the Jimmie going over the technology in the car. Amazing! We will of course be back!

hcranor

Oct 11, 2016

This is my first experience with Five Star Ford and I was referenced to the dealership by a work mate and he told me it was a hassle free buying experience and it truly was. My workmate recommended that I contact Rick Dike and he told me he was a no pressure salesman and once again that proved to be true. Rick had a truck ready for me to test dive upon my arrival and when I told him that I was still test driving other brands he said fine and for me to let him know if he could help me in the future. After driving a few other trucks I contacted him again about driving the truck again and once again he set up a test drive. Once I decided to buy I called him the third time and in just a few minutes he had the paperwork done and turned me over to Tut in Finance. Tut was by far the quickest I have ever experienced in getting the paperwork done. He was efficient and friendly. Once I completed the transaction Rick introduced me to Jimmie Mathews to walk me through the workings of my new truck. I am really glad the dealership does this because it would have taken me days to grasp the basics that Jimmie was able to explain to me in just a few minutes. He was kind and patient with his explanation. All three of these gentlemen did a great job.

deej17

Oct 10, 2016

Josh Ingrham was a friendly and well informed salesman. We told him what we wanted and he showed us what he thought would make me happy and it did. No pressure put on us. The Business manager, Jimmy Truong was good at explaining buying/leasing options. Overall, a good experience

Kloeser

Oct 10, 2016

My husband and I were in late Saturday shopping for a car. We really didn't expect to come out with anything, but John helped us find a vehicle in our price range and something that we loved! It was so easy and smooth and just stress free! After dealing with John we were with Tut over in finance and he was so personable and delightful. This is the 3rd car that we've bought from Five Star Ford and we have always been happy! Thanks guys!

RHG

Oct 9, 2016

Bought my 2nd Ford at Five Star Ford and really like this dealership/salesman. Worked with Justin again and as always he was so easy to work with and he really listened to my needs. Went to the offer Snyc class and was so impressed at Jimmies knowledge and how many features my new vehicle has installed.

Chase1865

Oct 8, 2016

As a first time car buyer i was very skeptical and nervous about my first big purchase out of college. Everyone (S/O to Aaron Dias especially) was super friendly and ready to help me fond something that worked for me! Highly recommend to anyone!!

prican76

Oct 8, 2016

Best experience ever in buying a new truck. William called me the day before to talk for a minute to get a fill on what I was looking for, set an appointment and he had it ready for me, I was in and out with a new truck in no time.

Markrichard

Oct 7, 2016

After going to our local dealership and having a bad experience with the sales people I checked the internet to find a good dealership. After reading reviews I called Five Star Ford in North Richland Hills and spoke with Alfred El-Darazi. He told me that he had the Ford escape in stock that I seen on Five Star Ford website. Alfred told me to come over and he would help me out. After driving 50 miles to get to the dealership I was greeted by Alfred El-Darazi. He was extremely friendly from the moment we met and made my wife and I feel welcome. Alfred answered all of our questions and was very knowledgeable about the vehicle we were looking at. I would recommend anyone wanting to buy a new vehicle go to Five Star For and ask for Alfred El-Darazi. I have bought many cars over the years and can honestly say Alfred El-Darazi is the best salesman I ever had. He will treat you like family and do whatever it takes to make you happy. I also want to say a big thanks to Anthony Snyder who did the finance for us he was able to get us a great interest rate and keep our payment down. He also made us feel like family.

nissanford

Oct 7, 2016

I personally had a wonderful experience with this dealership. My parents are financing two cars from this dealership and have been treated so greatly- that I have chosen to finance one from here as well. Mario helped us out and he was wonderful; not hesitating to help us with any inconvenience and working with our schedule. He spoke Spanish as well which helped even more so, since we are a bilingual Hispanic family. I recommend this dealership greatly.

Montez, M 2016

Oct 6, 2016

I have purchased several vehicles from Five Star Ford and will be a customer for life! I had the privilege of working with Tut Edwards and Brieanna Lopez and had an awesome experience. I have worked with Tut several times and he is very professional and also has a sense of humor and can't say enough about him. It was my first time working with Brieanna Lopez and although she was young she definitely knew what she was doing and knew all about Ford..I told her what I was looking for and what I wanted to spend and she listened to me and showed me the perfect vehicle that fit my life and I was sold..Everyone I came across there were very friendly and always had a smile on their face..Great Employees all around!!

Rick

Oct 6, 2016

We spotted a 2016 C Max online at the dealers website and drove to the dealership for a look. The C Max we wanted was on the show room floor but unfortunately was sold before we got there. Bob Nemri found another in inventory and had it delivered to his dealership. We got the factory rebate along with the dealership discounts and 72 month 0% (the combo was available only for the C Max). Robert Leet took care of the finance. Happy with the purchase and tickled pink with the car. It's our first hybrid...what a neat package... Stop and go traffic from Denton, Grapevine, Rockwall with 3.25 gallons....

J.Harman

Oct 5, 2016

I'd use Justin A. again to purchase my next vehicle. His sales service was excellent and he helped me locate the perfect car for our family.

Troye42

Oct 5, 2016

Very good good to deal with. They worked with us on several issues. Very satisfied the whole deal. The people were very friendly and knowledgeable.

2010 370z owner

Oct 5, 2016

Decided to purchase a specific vehicle in Texas. Upon researching I found a vehicle at fivestar ford and contacted Sam Limo. Originally Mr. Limo stated the car was going to auction and was no longer available but contacted me a few hours later to inform me the vehicle was still on the lot for sale. After spending the day looking at other vehicles I went back to fivestar but unfortunately my bank would not do paperwork after a certain time. Sam Limo held the car for me due to my personal schedule. I drove back the next day and picked up my new car (was planning on coming back a week later). Aaron Diaz assisted with the visit to fivestar as well took me for a test drive and also picked me up from Hertz after I turned the rental in. As a first time buyer it was not bad dealing with this dealership personally. They didn't blow my phone up like a few others but still communicated professionally throughout the whole process. Dallas traffic was the worst part.

ford 2016

Oct 5, 2016

Our experience at Five Star was amazing. Our salesman was so efficient with all the paper work. Usually a process like that is such a whipping and takes your whole day. Not this time. David was awesome and when I am ready I will be going back to him for sure!

TRojas97

Oct 5, 2016

As a first time car buyer my experience was very enjoyable and the service was awesome. They worked hard on getting me a great rate. I look forward to purchasing more cars from 5 Star Ford in the future.

Dana

Oct 5, 2016

Ollie Jackson is one of the hardest working sales people in the state of Texas. She, along with 5Star Ford make car buying so stress free. It is a pleasure doing business there.

Speedboater2490

Oct 4, 2016

I am a repeat customer due to Jim Rich and the five Star dealership I come from Dallas always to deal with five star ford in Northrichlandhills do to buying experince

KD Bush

Oct 4, 2016

Great Sales Team in Crystal Sanders and John Little. I was pre-approved for my auto loan thru the American Airlines FCU. I went to Five Star looking for a gently used truck. Crystal pointed me to a wonderful truck with miles so low it could be a new truck. I knew where I wanted to be in terms of trade in and sales price. We came very close, within $500, of where I wanted to be and put the deal together. Crystal and John worked together to make sure everything was in order, that I was comfortable and just gently moved us thru the process.Shout out to David Hill in Finance. He knew I was an AAFCU member and quickly completed the paperwork and not once tried to steer me away from CU financing.If you are an AAFCU member and live in the DFW area, go see Crystal or John at Five Star Ford. They will definitely take care of you.

Rudyruiz01

Oct 4, 2016

Great people with an awesome personality and knowledge of the vehicles in & out, they had all the paperwork and vehicle ready to go just from trading a few emails back & fourth.

Thardy22

Oct 4, 2016

Had a really wonderful experience with Diron who was able to find me what I was looking for. Very thankful for the gracious and helpful manner of all employees involved in the process.

CMSILVEY

Oct 4, 2016

We enjoyed our buying experience at 5 Star Ford. We were greeted immediately, got worthy answers to our questions and wonderful, experienced assistance on selecting a vehicle and then finding the just right one for us. Very knowledgeable and went above and beyond to make sure our purchase was correct.

srhett102

Oct 3, 2016

I say and ad for a 2012 Ford F-150 SuperCrew and it was just what I was looking for. Drove to Five Star Ford In NRH which is a 90+ drive each way. I met with Sam Limo and he pulled the truck around for a test drive while my trade in was being appraised. The Truck looked great and drove great. My wife and I sat down with Sam to make the deal. Sam was a pleasure to bushiness with after a wonderful deal was reached we went to the finance man, this has always been a terrible experience in the past, boy was surprised. The finance man made the experience a real treat. This is a one of a kind dealership.

bill1

Oct 3, 2016

five star ford and carlos hernandoz went out of there way to make this purchase a great experience they took care of every little problem that came up. I would highly recommend this dealership and carlos to anybody that is looking to purchase a vehicle. they go out of there way to make sure you are still completely satisfied with the sale and after the sale. I will be buying my next vehicle from carlos and five star ford.

ntrevinojr

Oct 2, 2016

Hector made my buying experience great. He treated me like family. I left there feeling like I got the best deal I could possibly get. I feel great with the purchase I made.

egsteam

Oct 2, 2016

We don't give out 5 stars, but we have! David Hardick took the time to LISTEN! Best car buying experience we've ever had.

Scott988

Oct 1, 2016

Rick and Lee provided all the info I needed to make a wise decision, and went above and beyond to find the car I wanted. They were both great people to meet and work with. I consider them friends now. Highly recommended!

N_burgerpr

Oct 1, 2016

I want to take the time to say how amazed I am in the dealership and the sales associate. Destenee Dowd and Diron Lintz took there time to explain everything and go above and beyond to get me in the best deal and car from start to finish. I called an hour before they closed and Destenee was able to breakdown amounts and the best option for me before driving to the dealer to meet up with Diron who was professional from start to end he explained everything well without being pushy. Jimmy in financing was excellent as well, he explained the difference between leasing and buying, gave me his opinion in the process, broke down every figure for me and was very professional. I want to thank everyone especially Destenee and Diron for all of the effort to get me in my 2016 Ford Edge. Five star Ford is the place to go!

jlrust

Oct 1, 2016

I was in need of a bigger car for my kids and myself. I went in to talk to Alfred to see if there was anything he could do. My credit has gotten better since I bought my first car from Alfred, but it is still not great. Alfred cares for my kids and my needs and said he is going to help me out. We drove a couple of different cars and Alfred was working in his head what would be best for me and for my financing. He did not work this deal to sale a car, but to take care of my family needs. I do not consider Alfred as my sales person, but as family. He always has my families best interest at hand. I am a customer for life!!!!At one point I met Jeff out on the lot and Alfred introduced me to him. Alfred told Jeff that he is going to present a deal to him in a bit and that they really need to help me for my family needs. Jeff said, "we will get it done". I was amazed at the confidence and willingness to help my kids and I. Very amazing people.I had to leave the dealership to go pick up my kids from school. Alfred said, "Jeff, you go get them and come back up here and your deal will be done." After I got the kids from school, I went home to get my check stub and text Alfred. He sent me a text that said, "Good job man, approved". They were able to get me approved for 1.9%. I was floored by their work and dedication. When my kids and I got up there, we worked with Anthony. Again, I felt like family. My kids and I went into his office and he interacted with my kids and was able to make the process go so easy. There was no surprises and he gave me options and told me that I do not have to take any of them, or could take them all. Again, he showed concern for my kids and myself. He was able to work this deal and get it approved. Not just so they could sale a car, but so they could help out a family!!!!The first time I bought from Alfred, I became a customer for life. After this purchase from Alfred, Jeff, and Anthony, I feel like I am a family member for life. I will never go to any other dealership!!!Thank you for all you have done for my kids and myself!!!!!

RickE

Sep 30, 2016

Son had his heart set on the Blue Jeans Blue Ford Explorer with tan interior. Jim Fairweather worked his tail off to find one, loaded as we wanted and got it delivered. Really went above and beyond. Second vehicle I've bought from him this year. No games. Tut Edwards handled the financial transaction quickly, with none of the overbearing antics I've seen at other dealers. This is how buying a vehicle should be.

Jason B

Sep 30, 2016

My Salesman Rick was quick to respond even after hours to my emails give me the best price possible give what I wanted for my trade awesome, my finance guy Anthony was the fastest I have ever experienced and the tech guy Jimmie actually took the time to go over everything on the truck. I will go back again and again to Five Star

nelonez

Sep 30, 2016

Very great service from Justin Allerheiligen. FRom the moment I requested information, he was very courteous and helpful. This is my second purchase from Five Star and couldn't be any happier with my vehicle.

Julie820

Sep 30, 2016

I have purchased my last 3 vehicles from this dealership and from Doreen all 3 times. She has worked hard to get me the best deal each time. She is attentive to my needs and concerns. I just call her up, tell her what I want / need. She even calls after my purchase to see how I like the vehicle and to see how it's running. Give her a call for the best deals in town.

Riunite930

Sep 29, 2016

Very respectful salesperson, one that has respect for his customers, patience and true commitment to delivering the vehicle desired. This is the 3 vehicle purchased fr Diron Lintz. I will forever do business with 5 star Ford and Diron Lintz.Highly Recommend. I will indeed in the future send customers Diron's way.

Melissa Ann

Sep 29, 2016

Bought tires from Chris for my Kia Soul and it was a awesome experience!! Super nice from the beginning! Gave me exactly what I came in for

pleased customer

Sep 28, 2016

Things went uphill once I met Kevin at the door and he introduced me to Jim Rice, ace truck salesperson. Jim was very knowledgeable and great to work with and I ended up have a great experience with Jim and 5 Star team. I felt like I was important to them and they wanted my business and my trade in. I would recommend Jim and 5 Star to anyone.

jdroller

Sep 28, 2016

My experience with Sam Pack's Five Star Ford in NRH was the best buying experience I have EVER had.Great people. Courtesy. Wanted to make sure I was getting exactly what I wanted.Ford Yeager and Robert Leet are the best. Thanks guys.

Happy customer

Sep 28, 2016

Sam Limo is five star as well. From start to finish he was sincere, patient, and helpful. I appreciated his efforts making sure my concerns were met up until signing. Sam Limo helped me setup the sync features in my car. I also had the pleasure meeting Carlos Codie. Carlos Codie jumped in and assisted with the setup. He was very pleasant and helpful. Five Star is very lucky to have these two valuable employees. I will definitely recommend Five Star and return for my next vehicle.

TexasFlyer

Sep 28, 2016

I went in on a Friday afternoon and told them what I wanted then left. By Tuesday I drove away in my new car. They helped me with everything so I had to do almost nothing. It was a favorable experience.

Cargirl.deb55

Sep 28, 2016

Our salesman Alfred el-darazi was a very nice polite and very helpful. He made our car shopping very enjoyable. I will give his name to family and friends

Forrest T Miller

Sep 27, 2016

I had a wonderful experience at 5 Star Ford in North Richland Hills. It didnt feel like your typical car dealership where the sales people where very pushy and trying to get you to rush into something. Obviously they were trying to sell you car (its there job) but it wasnt aggressive at all. What stood out the most was how knowledgeable their sales people were. Mark Lancaster knew everything about the truck I was driving. I had never met a salesman who knew show much about the car I was driving. Most of the time if they dont know something its very obvious and you feel like you are wasting your time asking questions..However with Mr. Lancaster it was like I was in a F150 truck class. It was great. By the time I was done driving it I knew everything. He was a wealth of knowledge. Sadly, I had to come back at a later time to buy the truck but luckily his co-worker, Diron Lintz was there to help. And just like Mark he was knowledgeable and helpful. Both of these people are talented in their field which made for a good car buying experience.

Tim Exley

Sep 27, 2016

Chad Ritter was Awesome! I came in to buy a new truck. From the introductions on the parking lot, Chad was professional, he listened to my needs, and did his best to meet those needs. He found us the right size, the right color, with enough room for my teenagers in the back seat, and at a reasonable price!When we are ready to upgrade my wife's vehicle, I will be looking for Chad to help us again.When it came to the financing, the Business Manager Jimmy Troung, again was very professional and friendly, and VERY helpful. We had already been approved for a loan with one lender, but Jimmy said he thought that the interest rate was too high and was almost sure he could find another lender that could give us a better interest rate. When he sent it out again, he found us a lender that saved us 5 1/2% interest!!!THANK YOU, CHAD AND JIMMY!!!

Rbybee

Sep 27, 2016

I have worked with this dealer since 1988. They are friendly and offer great service. I have dealt with Mark Lancaster on most of mine & my families purchases. He goes above & beyond to help us. Love this dealership & their team.

wildjohn

Sep 27, 2016

Doreen and the staff at five star made the buying process fast and easy. In and out with a great deal in an hour and a half. Back to pick the car up two hours later and everything was done and ready. Daughters first nice car (non hand me down) and she was jazzed. Great job five star crew.

T A Harp

Sep 26, 2016

I did my do diligence (knowing exactly what i wanted) and shopped around. Ollie my sales person and Robert in finance made the experience pleasant and short. I walked in and was the proud owner of a new F-150 Sport in less than 2 hours. Thank you both, I will and have recommended you both and Five Star Ford to friends and family.

sharon's car

Sep 26, 2016

Spencer does go above and beyond to make the transition painless. He goes the extra mile to make sure everything is taken care of!!!! Great job.

WILLIAM F MORGAN

Sep 25, 2016

Enjoyed working with Eddie, he helped me get a great deal on the car I wanted.i would definitely work with him and 5 star Ford again.

Gene Baillie

Sep 25, 2016

From website info to chat session with Chris--that was passed to Jeff Smith and Carlton Abrams in Internet sales to Tut Edwards in finance, I can only praise and compliment each one for quick and factual info that found the car I wanted in 24 hours and I picked it up the next day. There was no need to negotiate because they proactively found all the incentives and discounts which was better pricing than I found in 3 other dealers.

smuriset

Sep 24, 2016

We started our search via internet and worked with Jason Howell. He was very responsive and didn't waste our time sending information on vehicles we weren't looking for like other dealerships did. After we test drove the vehicle we told him we had to pick our son up from the airport and he worked very diligently and efficiently to complete the deal so we could be on our way. He was very knowledgable, efficient and friendly. The finance person was Anthony and was HANDS DOWN the BEST finance person we've ever worked with. He was honest and didn't try to sell us unnecessary packages. He was hilariously funny and we literally laughed the entire time we were in his office. I will never go to any other dealership again. Kudos to Five Star Ford for treating customers how we deserve to be treated!! For some reason I don't have the ability to actually rate Jason and Anthony but they are both definitely 5 stars!

Shayla90

Sep 24, 2016

I tried to buy my wife a new car in Longview and got a rip off deal. I contacted Sam at 5 star. He sent me a good price. I drove 180 miles and got a great deal and Sam is the best salesman I have ever dealt. He told me the truth and I would buy from him again.

Milner7

Sep 24, 2016

As soon as I arrived I was greeted by the staff. Everyone was so helpful. My salesperson Rick Dike was helpful in meeting my needs by selecting the right truck for me. He took the time to go over the options of each vehicle to properly select the best vehicle to meet my needs.He went a step further by having the sync manager Jimmie Mathews go over the vehicle and all features with me. Jimmie also provided me with additional documents in case I forget any instructions. He also followed up by sending me a text showing the app I could download to get the most from my Ford experience

dswags

Sep 23, 2016

Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my questions. They made it easy to make decisions and everything turned out the way I expected and they promised. It took them some time, but they found the car for me. And, the best part, was there was no pressure! Would I buy from them again....YES! Would I recommend them....YES!

Miguel fusion

Sep 23, 2016

I had the best experience when i bought my car that i ever had, mark is very professional and took the time to listen to my needs, and guide me to the car the i need it. Thanks mark , i truly appreciate it.

Erin Wilson

Sep 23, 2016

I have been dreading buying a new car for months, trying to decide where was the best place to start. I am so glad that I landed on Five Star Ford! Robert Abrams was fantastic to work with! Kind and courteous, and we never felt pressured or bullied into making a decision. Carlton Abrams also assisted a few times, when Robert was unavailable, he was awesome too! They knew that we would be coming in the finalize the deal with our 4 year old, and they saved us some serious time so she didn't get too antsy. From the moment I submitted my quote request the process was seamless. I could not recommend this dealership, or Robert, more. I love my new 2016 Ford Edge, and I'm so happy with our decision to go to Five Star Ford!

Tina

Sep 23, 2016

I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck.However the waiting time is just extremely long, till service is provided. Sure would be nice if they could expand the service center to provide faster service.Today I waited 2 hours for an oil change. They I found out I need new breaks. Fortunately they have time to install them today. Thank you for that!I didn't want to wait any longer, so I took a courtesy shuttle home. Mr. Harry Waymire was a very nice man, very good and pleasant driver who know how to get me home fast, safe and sound.

river12

Sep 22, 2016

I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee delivered the vehicle to me and was very flexible as I had to deal with a variety of logistical items in brining my family to pick up the delivery. I appreciate Lee's patience, candidness and support. Truly a competent professional who understands the importance of customer service and care. I appreciate Five Star Ford and their team. I recommend this location as well as working with Jim and Lee.

James Johnson

Sep 21, 2016

My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answers to my questions. I'd highly recommend Five Star Ford and plan to buy my next vehicle there.

LO73

Sep 21, 2016

Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided options for us and was understanding of our needs. He went out of his way to explain how all the features work and offered to help whenever it was needed. Everyone there was friendly.

BrittK

Sep 21, 2016

We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite.

Velisaldivar

Sep 20, 2016

I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything.

rke2124

Sep 20, 2016

Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when purchasing a new vehicle. Randall went out of his way to save me as much as possible and went above and beyond to get the Truck I wanted. He kept me updated regularly with the status and was a real pleasure to work with. Tut was extremely friendly and explained my options to me in a clear and concise manner. He made the financing as easy as ever and was very explanative about the extended warranty. Thanks to Five Star for a great buying experience and especially thanks to Randall and Tut

Yoda Gurl

Sep 19, 2016

I have bought 3 Mustangs from Sam Pack's Five Star Ford and have always had a good experience. Jeff Smith has always been our "go to guy" for anything! He is always willing to help, no matter the task, and is great at his job. If you have a certain car in mind, don't hesitate to call on them, they will search above and beyond to satisfy you and make sure you have a good experience. This time I had the wonderful privilege to meet "Tut Man' in finance! He is the Kevin Hart of that place. He is enthusiastic, great energy, and appears to love his job! No matter what, I would HIGHLY recommend everyone to experience the "Tut Man Experience!" After going through the full process he is a breath of fresh air!

cjlee0727

Sep 19, 2016

This is the 7th car we bought from Alfred and 5 Star Ford. Alfred makes you feel like one of the family. He is extremely knowledgeable, friendly, and will go that extra mile to make sure you get exactly what your looking for. We would highly recommend Alfred and the entire 5 Star Ford organization.

cableguy57

Sep 19, 2016

I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I was interested in, suggested I call Joshua Fichter, the GM at 5 Star Ford NRH. So I started out by making contact with Joshua, and described what I was interested in. I made plans to stop by on a Saturday afternoon.When I arrived at the dealership on Saturday, I was greeted by Joshua, who immediately introduced me to sales associate John Hilsinger to see what there was available for either a Ford Focus or a Ford Fusion. I quickly determined that a Ford Fusion would fit better. After looking at a couple of cars, I decided my prime candidate was a pre-owned certified 2016 Ford Fusion. I was 95% certain but wanted to think on it a couple of days. Fortunately it was still available on Tuesday. I took a test drive and decided this was what I wanted. I returned the following Saturday to take delivery.Thanks again for a truly painless and dare I say enjoyable auto buying experience!

TheCoolExplorerMom

Sep 19, 2016

From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer.Sincerely,Nicole G.

Gail Snider

Sep 18, 2016

I spoke with Mel Seibel by phone in the early afternoon on Saturday. He helped us about 4 years ago when our daughter bought her first car, so I asked for him by name. He assisted me first by phone in picking out several options for us to see when we came over later in the afternoon. When we arrived, he was ready to assist us with several options. We drove two cars and decided on one that was displayed on the showroom porch. This car shopping trip was a long time coming, as we had shopped with Mel about 6 months ago, but decided to wait, you see, I was very attached to my 1999 Ford Expedition, which when turned in today, had over 533,00 miles! It has been a great car and I really did not want to part with it. My husband accompanied me because he was afraid I would come back home with the 1999 Expedition! I would seriously consider being in a commercial to highlight the reliable Ford brand.Mel Seibel made quick work of getting the vehicle we chose prepped and ready so that it would be ready when the paperwork was completed. He assisted with the paperwork and had great understanding for our needs and complemented us on our great credit!. Robert in the finance department handled that piece quickly and we were soon headed back to meet Mel. He went over details of the car and even parred my phone through the wi-fi. Saying good bye to my old vehicle, was tough, buy Mel made the process go quickly and smoothly. He took great care of us today, and every time we have come over to Five Star Ford! Thanks Mel for helping us get into a new Red Ford Focus today!

Titomco

Sep 18, 2016

Great service from Crystal and John. Impressive dealership with many options. Definitely did not feel any pressure. Both Crystal and John listened to what we were looking for and found us the right deal. The on,y negative I would say is that the process seemed to take longer than other dealers I've been to. Part of it may have been our end though.

Spolk94

Sep 17, 2016

It was my first experience ever buying a car. I had no idea what to expect, as I approached the inside, I told them my reasoning of being there and I was helped immediately by William May. After explaining alll my needs for car, we had to see if I was approved to buy a new car, being as young as I am. During the whole process I was always reassured everything would be ok and that we could always figure out what my next steps would be if I were denied. I was very comfortable throughout everything. After a short while it come to be in was approved for the car I wanted! I was so excited and in need at the time. Thanks to William May for making this possible! I am completely 100% satisfied with my car and my sales representative!

cloktay

Sep 16, 2016

Met Tony Pack who is very nice and pleasant. Tony hooked us up with John Hilsinger who was great to work with and helped us get the right car for my son. Would recommend this dealership to anyone and everyone. Was not pushed into anything and it was haggle free. Very pleasant experience all the way around.

connie Williams

Sep 15, 2016

Diron Lintz is a very outstanding and thorough sale person, which we have not experience in a while. He came to our rescue when we first came on the lot of Sam Packs Five Star Ford. We visit this lot, because of an online picture of a car that I wanted to buy. I reach out to someone who answer the phone and at that time told us that he was busy with a customer and the car I was looking at was not available to that next Tuesday. After being told that I wanted to come to the car lot and look at the car myself. My wife and I drove up to Sam Pack's Five Star Ford and there walking toward us was Diron Lintz who later became our sale person. Mr. Lintz took us to the car that was supposed to be in the shop, let us test drive and stay with us until the final sale took place. The car needed additional work, so Mr. Lintz took the car to have it service with no extra charge on us, and the car was return back to us within 48 hours. We want to special thank the staff and the services department at Sam Packs' because we had been looking all that day to bring home a car, and when we got to our final destinations (Sam Packs Five Star Ford), not only did Diron treat us with respect but the staff that we can in contact with was gracious too. Diron so helpful and willing to answer all of our question, and most importantly he went out his way to follow up with us. Thank to you Diron, because after picking up my car, I spent all day driving it around town and want you to know that is was running soooooo good. As I told you when I was in your office, You made my Day"Frank & Connie

Mickael969

Sep 15, 2016

Justin A and the finance department did everything they could to get the deal I wanted and got it done. I walked in there with doubt and walk out with a new car that I never expected to get on my own. Amazing customer service!!

Nesvacil

Sep 14, 2016

Jim was great to work with. Started the process on the internet. When I decided what options I wanted I emailed them to Jim. He found my car, called me and I went to look at it the next day. It was perfect for me. I left with it that day. I think the time at 5 Star was about two to three hours and I was able to drive home with my new Edge.Anthony in finance was great to work with, friendly and professional.

Rocky

Sep 14, 2016

My search for a new P/U was realized as dealer and manufacturer rebates were winding down. Danny Trauth was exceptional and very attentive to my needs. He was very polite, honest, and sincere. His coworkers made sure I was enrolled as a Fort Worth Firefighter...the website was not cooperating but the staff found a way.

Nicholas

Sep 14, 2016

Diron Lintz is our sales person. He represented Ford and Five Star Ford very well. He provided as much information and help as I wanted. I will return to Five Star Ford and Diron Lintz for my next new vehicle.

Tigerjim

Sep 14, 2016

I have been purchasing Ford vehicles for over 25 years at a rate of about one vehicle every two to three years. I have visited at least 10 dealership during that time. This was by far the best purchasing experience I have ever enjoyed. Rick Dike made the whole process quick, seamless and actually enjoyable. This is the way car buying should be! The whole team that I dealt with and every employee that I came in contact with at Five Star Ford was extremely friendly and made you feel welcome. When I am ready to purchase my next truck or one for my wife, this will be where I go without a doubt. When anyone I know is in the market for a vehicle this is where I will send them. Thanks again Rick and Five Star Ford. You have won a customer for life! James in Southlake

Baker

Sep 14, 2016

Sam limo was very helpful. He worked with me all day to find the right vehicle. Kelly was also very helpful in explaining the lease options

Michele Fields

Sep 13, 2016

From start to finish this was the very best car buying experience we have had. Mark went over the vehicle with incredible precision. There was no haggling over prices and no high pressure sales. Could not be happier.

HonestChucker

Sep 12, 2016

My wife and I visited Five Star Ford in North Richland Hills in the hunt for a 2016 Expedition. We had called initially after being told there was a vehicle there that meet all of our criteria. Justin worked with us and reviewed all of our options and helped us choose the best one. I would highly recommend this dealership, and will return if I ever need another vehicle.

andreac29

Sep 12, 2016

This by far was a great experience. My wife purchased a 2017 Ford Expedition and was help by Mel Seibel. He did an excellent job! Before arriving at Five Star 98% of process was completed. We got in and got out in less than 2 hours and my wife could not be happier! She has had the car officially for a week and is STILL talking about the experience. Thank you Mel for all that you did to make this happen. We all know if mama ain't happy NOBODY'S happy and I have one EXTREMELY HAPPY MAMA!

Anibal Guzman

Sep 12, 2016

I highly recommend buying a vehicle from this Dealer...Rick was very helpful through the whole process. Very friendly and patient with all my questions and concerns. My truck was perfect when I picked it up after all the options I added !

cqcarguyxd

Sep 12, 2016

Great service by everyone at the dealership. They made me wait a while, but it was worth it. Got a Focus on lease when every other dealership turned me down. Recommended 100%

ronangela

Sep 12, 2016

We were very pleased with our experience at Five Star Ford. We were able to look around on the lot with no interruptions until we decided what we were interested in. Juan welcomed us when we went to the showroom and dealt with us in a casual, friendly manner. We never felt pressured in any way during the whole process. He was knowledgeable, quick to understand our preferences, and easy to work with. We felt complete confidence in Juan, and will recommend him to any car shopper we run across. Robert Leet was also great to guide us through the financing process. He made everything very clear and simple, explained our choices, and was very friendly.

dude7769

Sep 11, 2016

I rated 5 Star Ford as Excellent because of their professionalism at all levels - my entire experience was painless, hassle free and QUICK. 5 Star Ford was recommended by a friend ( and mechanic )whom I respect - he was indeed correct in his referral

Jessi12

Sep 11, 2016

Went to a few other Ford dealerships in the area and left upset and without a car. Walked up to Five Star Ford and Jim Fairweather was ready to help! He wasn't pushy and showed us everything we wanted to look at. He was so nice and understanding - felt like family! We went back to finance and we were done in less than 20 minutes! Highly recommend Jim and his team at Five Star!

Bunny15

Sep 11, 2016

I visited Five Star Ford in North Richland Hills, Tx a week ago on Labor Day 2017 looking for a 2017 Superduty dually 4x4. I was initially greeted by the Sales Manager Rick Dike who was helping another customer, so he said he would send someone out to help me. Mr. William May came outside, and I introduced myself, shook his hand, and I told him what I was in the market for. He said "well let's go inside and look at the computer". I then asked if we could just walk down further on the lot so I could look at the Super Duty's that were clearly visible on the lot. Mr. May's response was "you can, I'll be inside".... I was totally shocked at his response and just said "ok". At that point I contemplated leaving because I could not understand for the life of me why a "salesman" would refuse to walk the lot with a new customer who specifically asked to view the on-hand inventory. I'm a visual person, I like to see and feel whatever I'm going to spend my hard earned money on. I decided to walk the lot by myself, and was pleasantly greeted by another Salesman Mr. Diron Lintz. I decided to stay and tell Rick what I experienced with William, and Rick expressed his sincere apologies, and took very good care of me from that moment forward. He set me up with Diron, who was the perfect salesman the entire transaction. I couldn't have been more pleased with the customer service I received from that point on, even with Anthony Snyder in Finance, and MM Ross (Finance Mgr.). Needless to say, I purchased a new 2017 F-350 Lariat Dually 4x4 that day! Mr. Willilam May definitely missed out on a good sale!! I would recommend this dealership.

happy guy

Sep 11, 2016

What a great experience. Rick Dike and Five Star Ford are playing the longgame. With friendly service and no hassle great deals, you know you will come back to Five Star Ford when you ready for your next new Ford.

jpyoung36

Sep 10, 2016

Just purchased my 5th vehicle from Rick Dike. Rick delivers a painless process and I couldn't recommend him more. I will continue to do business with Five Star Ford and Rick for years to come.Jon Young

Robert

Sep 10, 2016

I like the family atmosphere at Five Star Ford. They treat you very nice and are respectful. Everyone is very helpful and knowledgeable about what they sell.

Lyd161

Sep 10, 2016

Purchased a car from Justin, and he made the entire process easy and stress free. No one was overly aggressive and you could tell the entire dealership was really laid back and ultimately made all the customers feel like the decisions were in their hands. Plus they had Oreo sandwich ice cream bars that day, I mean it's really hard to have a bad day when you get a free snack. I recommend.

billallen58

Sep 10, 2016

We just purchased our third vehicle from Five Star Ford in North Richland Hills. We have been dealing with them for about ten years now and cannot cite one negative experience with anyone in that dealership and we have been customers not only in sales but service also. Even dealing with the finance department was a joy. Mark Lancaster has been our salesman for the last two vehicles and has gained our implicit trust when it comes to vehicle purchases. Ron Baron in service has been our go to guy for the last several years and has proven to be honest and faithful in his dealings with us. Tut Edwards helped us to finance this newest automobile and kept us laughing the entire time. I would recommend Five Star Ford to anyone.

James Blackerby

Sep 10, 2016

Sometimes dealing with salesmen can be difficult, especially when dealing with two of them. Luckily for me, they are not afraid to help each other and it was seamless. Both were helpfully in getting things together quickly and I was in and out faster than expected. Very much appreciated.Thanks,James Blackerby

Isaac Espinoza-Solis

Sep 9, 2016

I was greeted right as soon as I walked in by William, it was a smooth experience all around never once was I felt pressured or rushed to by the car also got a better deal than what I was willing to pay.

Olin M

Sep 9, 2016

I buy 1 F150 a year for my business. I met Lee Clanton, one of the internet salesmen, 2 trucks ago and have stuck with him since. I can tell him what I'm looking for over the phone, he gets it, and a price is agreed upon. I make the drive from Louisiana and when I arrive the truck is ready to go and paperwork ready to be signed. No haggling back and forth or running to a manager to see if they can go lower. The deal is still the same as what was discussed on the phone. Seems simple, but far to often salesmen will do that to you assuming once you've drove that far you will agree to it anyway. He is a no B.S. salesman that makes the buying process easy and as long as 5 star keeps their business practice the same and Lee keeps doing what he does, I'll continue to make the drive over.

Gregory ODonoghue

Sep 9, 2016

This was by far the most positive car buying experience I've had in 30 years. If you don't go there and ask for Jimmy your are crazy!

Aggiemom

Sep 9, 2016

If you are even thinking about buying a car, you absolutely must see Jim Rich from Internet sales! Jim's warm and friendly style put us at ease immediately. Then as we worked together, we discovered Jim's knowledge and customer service were outstanding! Jim is honest and trustworthy and put together an unbeatable deal, so my husband and I drove away from the dealership with the very car I wanted at a much lower than expected price! We would highly recommend Jim! He works hard for his customers and delivers complete satisfaction!

Chrisreed822

Sep 8, 2016

I honestly didn't think my deal would go through givin my history with car shopping. William took great care of me and made sure my deal went through. Him and his team jumped through hoops to make sure everything went as smooth as possible!!! All of my future business will be directly with William!!! Again, thank you so very much for working with me!!!

Mustang Sally

Sep 8, 2016

Marisa Thompson was my sales rep and she went above and beyond to make me feel comfortable with all my options that I could do and let me make the decision on what kind of car I wanted. Their was no haggling no pressure and she made me feel at ease with everything. I would defently recommend anyone to go see her for a new car.

Nesvacil

Sep 8, 2016

Got car towed in. Steven as always did a great job checking me in and informed to the process for this new situation for me.Harry got us home safe and quickly as always.

EJD7115

Sep 8, 2016

Jeff, Heather and Tut were excellent. Enjoyed the experience and love my new vehicle. Our priest recommended Jeff Smith, and our experience with him was excellent. I would recommend the vehicle to anyone.

Hoosier75

Sep 7, 2016

Purchasing a new car can be stressfull but not at Five Star Ford, especially when you have Doreen Bainbridge as your salesperson. She is friendly, knowledgable, caring, and forever striving to make her customers satisfied with their purchase.

DustinSmith1982

Sep 6, 2016

As a person with no/bad credit, you understand the stresses of going to a dealership. Most time's it's in and out with no real incentive to help you. Aaron Dias completely changed my mind on dealerships and Car salesmen. Aaron from start to finish worked hard and made his mission to get me into something I really wanted. Will be the only place I buy car/trucks from. Customer for life...

David Engles

Sep 6, 2016

We have bought several vehicles from Five Star. Rick Dike has always helped us find what we are looking for and more. His patience is incredible, and he always steers us in the right way. Dealing with a dealership is not always about price, it's about "care" after the sale. We have come in for issues that seem like little things to some but Rick treats it like a big deal and gets the problem resolved. Service department is speedy and we love the little perks that others don't provide, i.e. tire rotations. Also, love the young lady at the front desk. She saw I was hot cleaning out my truck and ran and got a water bottle for me. Little things!!! Best dealership in Texas!David Engles

Jenprrsh

Sep 6, 2016

I was in a little bit of a bind and John H. stepped up and worked until he found a vehicle that worked for me! He was super friendly, attentive, and always available. He really knows his vehicles and he takes the time to get to know his customers. I will be buying all my future vehicles with him!

Joe

Sep 6, 2016

Second truck I bought from Chad Ritter. Working with him is such a pleasure. He's very direct and to the point. Also Tut Edwards in finance and Sam OReggio in aftermarket are the best! Tut did a great job on offering alternative ways to finance and helped me settle on what was best for me. Couldn't decide on the right bed cover and Sam helped me with that. Love the Five Star Team! As long as I like the Ford product I will always buy from Five Star in NRH

jandkmonty

Sep 6, 2016

From the moment we walked in we felt very comfortable and felt like we were in good hands! Thank you Mark and Tony for your superior customer service. We left extremely happy with our new car! Thanks again!

Jason L

Sep 6, 2016

Working with Jason was great. I will totally go back to him when considering buying a vehicle again. I have visited 5 Star NRH a few times in the process of looking for a truck. Each time I left I always felt I wanted to be able to purchase from them and finally I was able to do that. I never felt pressured and everything was upfront and honest ... no games!. Working with Jimmy in finance was great as well. He clearly explained everything to us and was even able to find a way to save us a little more on the purchase. Probably the best and fastest vehicle purchase I've ever had.

Larry W.

Sep 6, 2016

We received outstanding customer service from sales personnel John Little and Crystal Sanders. They were responsive, worked diligently to find the Ford Edge we wanted, and to make the price work.

Robert Richerson

Sep 6, 2016

We had a great experience yet again at 5 star Ford. Got a good deal on a used car. Will recommend to friends and family in the future.

Amywdill

Sep 6, 2016

We were in and out in 2 hours! 8 or more cars purchased from here due to the great experience and service. I appreciate the personal service that I was given.

Nicholem

Sep 6, 2016

Overall experience was excellent. Absolutely no complaints. Will be sure to recommend 5Star to friends and family. I enjoyed working with Hector. He made the purchase easy.

codykuhn

Sep 6, 2016

I went to David Mcdavid Ford of Fort worth before I went to Five star, and the difference was night and day! Wasted an hour of my time there with unprofessional sales team, but once I got to five star William took great care of me. Was able to explain the differences between the mustangs I was interested in. Felt very genuine and not just trying to sell another car. Overall was the best car buying experience not only for myself but also for my father.

Pope

Sep 6, 2016

Doreen and Tut are the dynamic duo! We purchased our 2nd vehicle from them today and not only would we recommend more family, but friends and anyone looking for a honest sales experience!!

jordanlane21

Sep 6, 2016

John was so great! I stopped by Five Star Ford after going to several other Ford dealers around the metroplex, and ended up having to stay later than intended and not once did he complain. It was a Saturday and I was sure he wanted to be with his family, and he was insistent on wanting to find me the best deal possible for the car I wanted. He ran back and forth for hours trying to work the best deal possible for me, and was very attentive and willing to put the extra work in to make car buying as hassle-free as possible for me. Being a first-time buyer, I had no idea what to expect. John was so understanding and I never once felt like I was being taken advantage of or being ripped-off. He even worked wonders trying to find different rebates that would work for me to get my price down, and into the monthly payment range I could afford. He truly makes you feel like you are his only worry in the world, and that is such a nice feeling while trying to find the vehicle you will be relying on for the next few years. He works wonders and I would recommend him to anybody and everybody!

ZH

Sep 6, 2016

We just drove in, Mario, the associate showed us SUVs like we asked to see. We test drove the one we liked. We were trading so when we got back we negotiated price, got what we needed for our trade and that was that.

bschreck86

Sep 6, 2016

Ken was an all-star! He was extremely patient in finding the exact SUV my wife was looking for and extremely knowledgable about the different models. Most salesman will lie/cheat/steal just to make a deal, but we never felt that way with Ken and he made the entire process a breeze. I would highly recommend Ken to any looking for a new/used vehicle in the DFW area.

Slanasdellrn

Sep 5, 2016

Randall was outstanding, not only on selling us one car but combining the purchase with a used car I saw for my son. Great teamwork, everyone helped getting the deal closed with a great, relaxed environment. The high pressure days appear to be gone and sales is taking a better approach, especially with the Internet being flooded with information that assist you if your making a great deal or not. I feel I can go back at any time with any concerns about the ford or even the jeep we purchased!

Tammyboje

Sep 5, 2016

Ollie Jackson was bery professional and attentive to all our needs. She found the truck we wanted and made the process very easy. We were very happy with our service.

rts1229

Sep 5, 2016

I had been looking for a certain set of features on a 2016 F150. I 'might' have had a trade in, or I might have been selling my old car to a friend. I tend to do a lot of research on my own and had an idea what a new truck should go for, and the value of the trade in on my existing truck. I called 5Star and Sam Limo was assigned to me. I explained the scenarios I was contemplating and Sam was straight forward, listened to each of my issues, made recommendations, and throughout the iterations of vehicles and final pricing, he remembered the key issues I was dealing with. I was able to do much of the negotiating and credit application process over the phone, or via the internet, allowing me to spend as little time in the dealership as possible. (I had a hectic 3 days and could not spend 2 or 3 hours). As we were waiting for a vehicle to arrive from another dealership, Sam kept me informed and recommended when I come into the dealership to minimize my time. I really appreciated his respect for my busy schedule.

tcarter3030

Sep 5, 2016

Looked at a couple of other lots and wasn't satisfied with price or customer service. Rick Dike went above and beyond to get us the truck we needed and at the price range we wanted!! We will be back to purchase all our vehicles from now on here. Even if we have to travel 8 hours to do it!!! Well worth the travel!!

wadejameson

Sep 5, 2016

I was treated with total respect and everything was explained to the exact penny. I left with total trust of the dealership and all of the employees. I felt like I had the red carpet treatment. This was my second vehicle traded here and there will be more in the future. I have always spoke very highly about this dealership and I will always continue to. Before driving off with my new XLT, I got to experience the world famous "TUT" experience in the finance department. I walked away with not only a great new vehicle but an education in the financial end of car buying. He really knows the business and is a great asset to the dealership.

rraffety

Sep 4, 2016

We have just purchased our second ford from Five Star Ford in North Richland Hills. This experience, like the last was very good. We asked the salesperson that we had dealt with in the past, Melvin Seibel, to find the model with the options we wanted. The dealership didn't have what we wanted so he spent some time locating the car for us. When he had the car at the dealership he gave us a call and we went in to look it over. We decided we would take the car and the purchase was negotiated. We were given the price that we felt was acceptable and drove the car off that same day. The financial rep at Five Star was very efficient and got our paperwork done in a very short time. We opted to have some after market items added to the car as well. These items were installed the same day we purchased the car and we drove away completely satisfied.

ginanbrian

Sep 4, 2016

I always dread going to a dealership to buy a car but I had a great experience at Five Star Ford in NRH. They were very friendly and helpful and all without the back a forth that you usually get at a dealership. I will use them again.

Michael

Sep 4, 2016

I always dread buying cars, primarily due to previous interactions with typical car salesmen. This time was completely different. I inquired about an Explorer Thursday evening, had an email response first thing Friday, spoke with Josh and let him know that I needed his best price and he gave me his best offer right off the bat and therefore, he didn't waste my time or his going back and forth. His price beat my local dealer's price in Oklahoma, and due to the price and the service I received from Josh over the course of several phone calls and emails to finalize details, I drove 3.5 hours that Saturday to give him my business. In addition, Josh's supervisor contacted me, well after the deal was agreed on to "thank me" for my business and for driving to their dealership from Oklahoma. Also, the finance manager, Robert, was very impressive and didn't employ the typical aggressive tactics to push extended warranties like most dealerships do. Bottom line...I can't say enough about how impressed and satisfied my wife and I were with our entire experience. We would recommend this dealership to anyone and definitely plan on doing business with them in the future.

Walter

Sep 3, 2016

I have bought 3 vehicles from Five Star Ford NRH and I have been very satisfied with all of them! Spenser Southwell was the sales person for all 3 and he has made each purchase excellent! Spenser is very knowledgable and polite, I mention what I would like and he finds exactly what we need! I recommend him to all who are looking for a vehicle!Walter

Lauren Elrod

Sep 3, 2016

They went above and beyond! Best buying experience to date! Highly recommended!

crfordjr321

Sep 2, 2016

This is the second vehicle purchased with William May. Good guy, and gets you where you need to be with no pressure. William May is very detailed about the vehicle you are looking to purchase and goes the extra mile to make you feel comfortable throughout the purchase process.

onlinebuyer

Sep 2, 2016

Jeff Smith, in online sales, was outstanding in assisting me to purchase a new Ford Explorer. He was direct, straight to the point, and worked with me in getting the best deal for me! He was excellent at communicating with me, answering all my questions, and following up with me after the sale. I would highly recommend him!

Lowrider19

Sep 2, 2016

The guys are great I had a little problem with purchase vehicle but they took care of me they fixed my miner problems with my purchase vehicle

RickW

Sep 2, 2016

Jimmie Mathews was very helpful in getting my Sync system up and running. He knows the system inside and out. Lee Clanton was top rate on the sales side.

LiraR17

Sep 2, 2016

Mario, sales man was very cooperative by helping my husband find the right vehicle for him. Staff as well were very helpful. They made sure we received the right loan with a low interest.

REDDOG

Sep 2, 2016

I had a great experience with buying my truck with the help of my salesperson Greg Foster! I told him what I wanted and he worked to make it happen. Thank you Greg you are awesome!! I am truly happy and satisfied with my purchase. May God continue to bless you while you help others be bless!!

john britain

Sep 1, 2016

I have been through a few car purchases before but the experience I had with 5star and Jason was the easiest and quickest. Would highly recommend Jason to anyone looking for a good deal and quick service. Thank you.

vwillis860

Sep 1, 2016

I was looking for a reasonably priced vehicle and found the Nissan on FiveStar website so I called and was connected with Alfred. He was very helpful before, during and after the sale. I highly recommend him and the dealership.

Keith

Sep 1, 2016

My wife and I just purchased our 2nd vehicle in a month from Bob Nemri at Five Star Ford in North Richland Hills. Bob is a gentleman and is customer focused, knowledgeable, and he listens to his customers. He does not pressure you and makes the whole buying experience fun. Bob takes his time to let you know your buying options and encourages test drives and questions. The process couldn't have been easier and that's why we returned and purchased another vehicle from him so quickly. I highly recommend anyone to work with Bob. He takes care of business!

Jina Black

Sep 1, 2016

My auto repaired required an overnight stay in the mechanic shop. I recently moved here with no family or friends to call for a ride. The shuttle service took me back to work but I had no way home from work that evening. I explained my problem to both the Service Advisor, Sean Billhymer and Abel Baldazo, the shuttle driver. With a busy service schedule, Mr. Billhymer said he would try to get my vehicle looked at sooner but could not promise me anything. I got a phone call the same afternoon letting me know my vehicle was ready and that Abel was on his way to pick me up. When I get into the shuttle, Abel said "we like to take care of people at Five Star." We knew you needed your vehicle as you are a single person with no family here. I am very thankful that Five Star has employees Like Abel Baldazo and Mr. Billhymer.

GCSuper

Sep 1, 2016

Went to five star ford to buy a truck for my daughters 18th birthday. This was my second vehicle here and both were with Crystal Sanders. After completing the deal I mentioned to Crystal that it was a surprise for my daughter. Crystal offered to deliver the truck and I accepted. She and John Little arrived exactly on time and made my daughters BD one to rememberA big thanks to Crystal and John for going the extra mile. Also thanks to 5 Star. Not only is their service great, I always get the best price there also.

uo1996

Sep 1, 2016

Hector is a great dealer and is willing to go the extra mile to provide excellent service to his customers. He is very friendly and treats his customers like family.

Spatton0357

Sep 1, 2016

Couldn't have asked for a better or more simple experience. William May was right there with me the entire time. He's very straightforward and honest. Would definitely send friends or other family members to him in a heartbeat. Thanks William for all your help.

RLChambers

Sep 1, 2016

My husband and I purchased two vehicles this week, both fron Diron. Diron has been our salesman for almost 10 years and when we need a new ford he will continue to be our #1 go to salesman! Thank you Diron, always our pleasure to work with you.Melinda Chambers

Mark and Jan Keeling

Sep 1, 2016

My wife and I just bought a new F250 Diesel 4x4 at 5 Star Ford in North Richland Hills and couldn't be happier with the truck or the dealership. Thanks to Chad Ritter for assisting us in buying the right truck at a very fair price. No pressure, just friendly, professional service. He and Sales Manager Gary White made us feel welcome from start to finish. And a big thanks to Tut Edwards for giving us the 'Tutman Experience' in the Finance Department. He actually made what is usually a stressful part of the car buying process pleasantand fun.Chad and Tut really worked hard to get us the best deal and financing possible.We would definitely recommend 5 Star Ford to anyone looking to buy a new vehicle.

ExCustomer Setvice Manager

Aug 31, 2016

Jason work hard to find me the truck I was looking for got us in immediately with Tut to get us approved they both went above and beyond to make this a good buy experience

TS54

Aug 31, 2016

Josh Ingram was very professional and knowledgeable. I actually enjoyed buying my new Ford. No pressure it was great. I would recommend this dealership and Josh plus the staff to everyone.

Gsleon93

Aug 31, 2016

I went in as a first time car buyer not really expecting to come out with a great deal or great customer service but they actually proved me wrong. From the time I walked from the parking lot to the offices everyone working there seemed genuinely polite and cheerful. I worked with Juan Hernandez to get my new car and he was awesome. Very nice and funny gentleman who knows his stuff. From someone who has never been through the car buying process he explained everything to me so there were no surprises at the end. I never once felt pressured to make a decision I did not want to and he was very patient with me (I am very indecisive). I ended up driving off the lot with the car I really wanted which was a 2017 Ford Escape SE and before that Juan took the time to explain all the features and actually showed me how to use it! Overall I honestly had a really great experience here and I will definitely look to them in the future with my car needs, their first impression to me was everything and for that they earned my business.

Paigeharris31

Aug 31, 2016

Doreen is the best sales rep here. I reccomend using her. She worked hard to find me a vehicle and got me the exact one I wanted and more. Five star ford is super great!

evilr0b

Aug 30, 2016

I found the vehicle I wanted online. I submited a request for more info and was contacted by David Deger. When I came to the dealership David was with a customer so Jason Howell took care of me. Probably the smoothest car buy I've ever made. David and Jason both worked hard to get me the best value for my money. I'd also like to mention Jimmy Troung in finance, he made the process very smooth and presented me with quite a few options to prolong the life of my new Ford F250 Super Duty.Thanks so much to everyone at Five Star Ford

laurenkelrod

Aug 30, 2016

This was by far the easiest and best car buying experience I have had. Jim was a great salesman; he did not make me feel pressured. It was straight forward here is the deal. When my current loan company responded with a better deal, instead of just blowing it off like they could have, I was called back out to re-do the paperwork at the better rate. Everyone I worked with was excellent, courteous, and knowledgeable. The financing was done before I even had to make the drive out there. Great experience, great dealership!

Johntmcmanus

Aug 30, 2016

Fantastic auto buying experience at the dealership level, sales level, and on the finance level. My salesman, John Little, was amazing to worth with. I highly recommend 5 star ford north Richland hills. I recommend you dealing with John Little.

jnallen

Aug 30, 2016

Largest selection I've ever seen. Our salesman was patient, we even didn't have a model in mind. No pressure and friendly, just awesome!

chad225

Aug 30, 2016

I dealt with Hector Cojulun while looking for a used truck. Hector was great i felt he treated me as if i was buying a new vehicle. He was easy to talk to and he listened to what i was looking for and worked with me. When i went to pick up the truck i was very pleased when the manager came out and introduced himself, he also printed out the carafe froths personal account. The service and professionalism was amazing i recommend Five Star Ford to anyone that is looking for a vehicle!

nniservices

Aug 29, 2016

I had a great experience on the purchase of my truck. Hector was awesome and made me feel like I was part of his family. I will always recommend him to all my family and friends.

boss1978

Aug 29, 2016

Everyone was there to help you. I have been shopping with them for over 9 years now. I will be back soon for my next automobile.

Bbaggett

Aug 29, 2016

Alfred was a great help in getting the vehicle I wanted. He was very knowledgeable about the truck. I will recommend him to anyone who is looking for a new Ford.

Jemimcal

Aug 29, 2016

I have bought 3 cars now from Ford, each time I have had the pleasure of dealing with Mr. Wayne. He is such a nice and caring man. He is very true to his word and gets you what he says he will. Each time it has been a very easy and enjoyable process. I would definitely recommend this location to anyone buying a car.

newbuyer711

Aug 29, 2016

I am a first time buyer and Alfred was very helping in finding me something that I could afford. He answered all of my questions and was very friendly the whole time. I would recommend him to anyone!

14FordEscaoe

Aug 28, 2016

Doreen went above and beyond any other sales person I've ever had. My credit wasn't Great and I was just looking for a cash car. Doreen and the finance manager worked hard and got me approved for a better safer car with a low payment. I don't think they understand how much they did for this single mom! This is my 3rd car from them and I will keep buying from them.

PaintballMike

Aug 28, 2016

My salesperson, Sam Limo, was a joy to work with, as he was able to quickly complete the necessary paperwork and not drag out the sales process as so many other dealerships are prone to do. He was also great to work with AFTER the sale to take care of a few minor issues with the automobile that I bought. I have NOTHING bad to say about this dealership or its personnel. They are outstanding in every way.

Veteran47

Aug 27, 2016

Our experience at 5-Star was very positive. Ours sales person, David, was excellent and helped us find the truck we were asking for and achieve the deal we were after on our new F-150 Lariet. He was very helpful as we were wanting the V8 with Flex fuel as it is a tried and true engine and the cost of flex fuel E-85 is $0.50 per gallon less than regular Gasoline and the money stays inside the USA and Helping American agriculture. Our loan officer followed through with the closing as expected with the best rates FMC offered with discounts currently available.

Linda the wallet lady

Aug 27, 2016

What makes a car buying experience the best ever? It's the people you deal with of course (and a good car deal helps too). John Hilsinger and David Hill handled every aspect of the purchase with professionalism, knowledge and courtesy. The level of customer care is beyond expectations at this dealership and John was especially helpful in providing all the information we needed to purchase a car. We truly felt like part of the family. If you are looking for a one-stop shopping experience rather than travel from dealer to dealer, this is the place.

gomezg84

Aug 27, 2016

Right from the start, Alfred was informative, straight forward and If I did not had trade in, probably one the quickest car purchases I've had. I knew what I wanted before stepping foot in the dealership and they made it happen. Great experience all around without a doubt . I would definitely recommend Five Star Ford.

BB&GB

Aug 27, 2016

We have been doing business with this location since 1998 and the positive experience continues. We recently purchased a new Ford Edge and requested Mark Lancaster as the sales person. We have worked with Five Star Ford and Mark Lancaster on multiple vehicle purchases. Having an 18+ year relationship with the dealership and the personnel at that location is valuable as well, since you can deal with people you know and trust. I highly recommend Five Star Ford and Mark Lancaster.

9kidsanddog

Aug 27, 2016

Justin (sales) and David (finance) were amazing professionals who got us exactly what we needed in both a car and a financing package. Both Justin and David also acted as our advocates; Justin in making sure we got the exact car we wanted quickly, and David in making sure we got the absolute best financing. We were in and out with the exact car we wanted before we knew it. I've been buying cars for many years now and I've never had such a pleasant experience.

Fan4pepsi

Aug 27, 2016

John took the time to listen to what I wanted in a new vehicle, helped me identify the right model and worked to get a deal that was fair and fit my budget.

RFK

Aug 27, 2016

This is my fourth car purchase from 5-Star Ford, Richland Hills. I live in Arlington, but I wouldn't go any where else. Doreen Parker and Jeff Crabtree were the best in negotiating my 2017 Ford Escape Titanium. Doreen was always quick to reply to my MANY email questions prior to my onsite visit to actually purchase the car I wanted. I appreciated that very much. Jeff always helped me get the numbers right so I could afford what I wanted. Also, thanks to Ken McLemore who helped me set up my Ford Sync System. Finance Manager, Robert E. Leet, was extremely helpful in explaining my many payment options. Getting to visit, and talk with Sam Pack was an added plus. EVERY staff member I dealt with made me comfortable and treated me "like family". Thank you.

al13

Aug 26, 2016

Mr. Dike found exactly what I was looking for! He took care of everything very quickly and gave us a great deal! Mr. Edwards was funny and gave great customer service at the same time. I would highly recommend 5Star Ford for your car buying needs!

Numa210

Aug 26, 2016

The dealership was very nice and friendly. Destenee helped me pick out the exact car i wanted and jumped through multiple loopholes to help me get it. Im very grateful to have received her help.

Ivy sooner

Aug 26, 2016

Joe Vasquez was simply amazing!! He handled all of my requests quickly and efficiently. He was knowledgeable and willing to go that extra mile to maximize my customer experience.

Lin

Aug 26, 2016

Diron is exceptional!! This was my first purchase without my veteran spouse. Diron made me feel that he had my best interest through the whole process. Diron went over and above keeping "Mr. Donavan, my son informed by telephone of progression of purchase. I am VERY satisfied with my purchase.

Reformed1

Aug 26, 2016

5 Star Ford made what is usually a stressful experience an easy one. My sales consultant Jim never pressured me into any kind of decision, but was thoughtful and inquisitive as to my needs. My next Ford will be purchased at 5 Star Ford.

Toolrm02

Aug 25, 2016

I had a big problem on my hands and they went above and beyond to resolve the issue...Could have not done it better, all the way from the Manager, to my sales rep. Sam, Service Advisor ..Thank you for what you all did.....

W&W Lorio

Aug 24, 2016

My husband and I initially stopped by this location to view pre-owned vehicles. After speaking with Doreen, she helped us to realized that purchasing a new vehicle was a better option for us. Doreen helped us to trade out of a vehicle that we didn't want anymore and we purchased a 2016 Ford F-150 Lariat. I must say this vehicle is great! Doreen and Jim (Finance) gave us the best customer service that we have ever experienced in our car buying history. Doreen and Jim made our process enjoyable, I must say it wasn't the usual hassle experience that I was used to. This process was hassle free and I really enjoyed purchasing a vehicle this time. I definitely recommend going to this location and seeing Doreen if you are in search of a Ford Motor vehicle.

Arkie

Aug 24, 2016

Ollie Jackson is a real professional. Kind, considerate, helpful, understanding. No pushing to get the sale today. This is the second car we have purchased from Ollie and if we need another one in the future we'll be seeing Ollie. Thanks, Ollie

Traci W.

Aug 24, 2016

Professional, personable, trustworthy, like family! No pressure all service!!!! My family and I truly felt that Doreen had our best interest at hand!!!!! I can express her trustworthiness ! I will only buy my future. Vehicles from doreen

gloria shields

Aug 24, 2016

Because I have been dealing with Five Star Ford for about 6 yrs and the Junstin A is very professional and understanding our needs. My husband is very happy with his truck, and so am I with my ford Escape.. thank you for all that you guys do at Five Star Ford of North Richland Hills Tx.. and thank Diron Lintz for all that he do use as well...

vanmo1

Aug 24, 2016

I found the exact car, price, & terms that I was looking for. Jason and Anthony were very helpful & straightforward. Arrived at the dealership around noon and drove off in the new, freshly detailed car around 2pm. Dealership has a huge inventory.

rb66

Aug 24, 2016

I purchase another truck from 5 Star Ford. As always, I was treated with respect without any sleazy, slimy, high pressure, behind the curtain deals. Everything was transparent, as it should be with any dealership. Buying a new vehicle shouldn't be a stressful and unpleasant. Customers will find it hard to get the 5 Star treatment with any other dealerships in the area. I will continue to return to 5 Star and will continue to purchase all my vehicles from Crystal Sanders and John Little.

Ford family 2

Aug 23, 2016

Literally, like the title states- the most easy car buying experience ever! Both Wayne and Jim were so friendly, informative, and most importantly not pushy! That's my biggest pet peeve when buying a car, and both gentlemen were not pushy! I loved how they gave me honest answers and valued integrity. It truly is a dealership based on Christian values and is like a family. They even helped my better half get taken care of with his new truck. We will definetly be taking our fords here to be serviced and continue to purchase from them in the future!

tskdugger

Aug 23, 2016

Mark was knowledgable and friendly. The purchase process was straight forward with no pressure. Mark found me the right vehicle at the right price and my trade was valued fairly.

Grschester

Aug 23, 2016

I can not say enough about my car buying experience with Mr. May at Five Star Ford. He made the entire process enjoyable and stress-free. His knowledge about the vehicles when demonstrating them was not only impressive but very helpful. Then, once I decided on the Ford Edge, Mr. May found the exact combination of interior and exterior colors plus the features that were important to me. He demonstrated a level of professionalism and attention to detail I've never experienced at a car dealership. I would definitely recommend him to all of my friends and family who are looking to buy a vehicle.

fordtruckbuyer

Aug 23, 2016

This is our 4th new vehicle to purchase at Five Star Ford - NRH since 1999. Some of the staff have changed over the years but not the professionalism and customer service. Ken McLemore was a pleasure to work with and worked with us for the best possible deal.

KFinArlington

Aug 22, 2016

I wasn't really planning on buying a new truck this year until I saw Fords $0-Down, 0%-APR, for 72-months on just about all of their vehicles. We bought my wife's 2013 Edge from Jim Rich in 2012 and I'd told Jim then that if I ever bought another Ford that it would be from him.I called Jim up on a Wednesday and he had the vehicles that I wanted to look at ready on Thursday. I went out and looked at all of them and selected a Ruby Red F-150 Lariat with the 502A package, V-6 turbo, tow package, and a spray in bed liner.The truck was ready on Friday afternoon and I went and picked it up after work and I couldn't more happy with my purchase!

sparky72

Aug 22, 2016

This is the 6th or 7th vehicle that we have purchased from Five Star Ford. Every one has been a good experience. The service department has always been attentive as well,

Johmeka Richardson

Aug 22, 2016

My experience at 5 star ford was amazing! My sales rep, Mario Hurley, took his time on finding the right vehicle for me he make sure everything was right on the car before letting me drive off the lot. He always has a smile on his face and answered every question that I had.

JamieTaflinger

Aug 22, 2016

We first visited Five Star Ford after visiting several Honda dealers in the DFW metro area and receiving substandard customer service. Both our Salesman, John Hilsinger, and our finance manager, Robert Leet, were friendly, personable, kind and gracious. I had my heart set on a Honda Fit for ages, but after one test drive of the Fiesta Titanium, the Fit was a distant memory. I got an amazing car at a fair price, and the purchasing experience was virtually painless (I say "virtually" because it's impossible to be completely patient and relaxed while you're waiting to drive away in your cool car). By far the best car purchasing experience I've ever had. My boyfriend and I will without a doubt continue to purchase cars from Five Star. Thanks again to Robert and John!

Elizabeth Sosa

Aug 21, 2016

Everyone was nice and friendly. Any questions i had were answered and i what i was asking for he showed me. Overall my experiance was very nice.

Pleased customer

Aug 21, 2016

John Little listened to me express a recent very discouraging experience and met each and every request I had regarding the purchase of a vehicle. He made me feel that I was the only customer in the building even though it was crazy busy! I am so thankful that I decided to visit FiveStar Ford. And I'm grateful for John Little making my day a positive experience !!!

Jsumm

Aug 21, 2016

Enjoyed working with Diaz. He's a good dude and prolly the best car buying experience I've ever had so far. I would recommend him to anyone looking to purchase a new vehicle.

Trunkster

Aug 21, 2016

I bought a 2016 Ford Focus ST. After making an online inquiry, I was contacted by Chad Ritter, Internet Sales Manager. Let's just say he is patient, knowledgeable and understands the perspective of the buyer. He knows how the business works and is superb at bringing the desires of the buyer into that world. I felt like I always had his attention and my concerns were always addressed. His communication skills are excellent and he offered several purchasing options considering all the rebate programs offered by Ford. Thanks Chad for a great buying experience!In the Finance Department, David Hill is equally awesome, David explained everything in a way that was understandable. He offered legitimate additional options for the purchase yet was not the least bit pushy when I declined. At one point when there was an issue between what I understood and what he understood to be the process, he took charge, involved that salesman and together they contacted Ford home office to resolve things. I am totally satisfied with how I was treated and with my dealings with David and the finance department! Thanks David!Thanks Five Star Ford North Richland Hills!

LLNOE

Aug 21, 2016

Randall was extremely helpful in helping me find the perfect pre-owned F150 for me (and yes - I was a bit picky). Randall even called me a few days later after my initial visit to let me know that a truck arrived that he thoughts I may be interested in seeing. This is quite impressive and really showed me that ... 1) he was truly listening to me during our initial meeting and 2) he was working hard to make a customer happy. Randall even offered to meet me on his day off work to drive the truck. Who does that? Who offers to work on their day off? Well - Randall does - that's who! I appreciate all his effort and am completely happy with my purchased. I must add that my overall experience at Five Star Ford was completely different (and I mean COMPLETELY different) than another experience I had down the road off I-30 (a place I will never return). Randall has earned a loyal customer for Five Star Ford. Thank you!

2016 F150

Aug 21, 2016

I purchased a new F150 only to find numerous mechanical flaws. Joshua Fichter was great he held my hand thourgout the 3 week ordeal.I ended up with another truck.Justin Allerhelligen was very helpful setting up the sync and delivering the truck,,I am now completely satisfied and have already referred my son and business partner to 5 star,,,,,frankprochaska

mg73

Aug 20, 2016

Excellent, no-pressure sales environment with very large inventory of new vehicles. Salesman found an additional $1,000 rebate that I was unaware of and did not try to sell me the most expensive model.

Alec

Aug 20, 2016

This dealership has an incredible invenotry, and because of that it is no problem finding the exact model vehicle you want. My salesperson was great in finding me exactly what I wanted and was extremely knowledgeable in the F-150 models. He was able to answer every question I had and very polite in negotiation.

Dennis11

Aug 20, 2016

Initially referred through TrueCar looking at a used Fiesta for my daughter. Her car was totaled and we were trying to replace with insurance proceeds. David called me immediately and told me I should look at the 5 Star website because there were some pretty good prices on new Fiestas.I actually hit make my deal and was heading to the dealership when he called and told the car I wanted was sold. David followed up Monday trying to fins something that fit but there was nothing on the lot. .I went to TrueCar again and spoke to a couple of dealerships. In the end, even though I spent a little more than intended, 5 Star had the best deal for a Fiesta SE and David was a great guy to work with.When I am ready for a new Truck I will come to 5 Star and speak to David.

Laci Sherman

Aug 19, 2016

Mr. Harry was AWESOME!! And so kind! I am new to the area, and I am so thankful for Mr Harry's assistance. He was so patient and kind with me. I even sent him the wrong way, and he just smiled and assured me I'll learn the Texas road soon! I'm glad he was also my pick up driver!! Such an awesome person! Go Mr. Harry!

Lewis114

Aug 19, 2016

This was the best cat buying experiance I have had. I will never use another dealership, yall were quick easy and not pushy. Thank you for yall help in buying my new car.

henry1

Aug 19, 2016

Jason Howell was my sales person for this purchase. I use the Internet sales personnel to purchase my vehicle. Everyone in that department are very good to me. I have purchased several vehicles in the past 15 years through the Internet Personnel, from Kelly Blackwell and Marisa Thompson and now Jason. All are very easy to work with and know about the vehicle you are purchasing. They all helped me in my decision to make my purchase.Everyone there are very helpful. from the Lady at the information center and the sales people to the Service Department Personnel.

RAP

Aug 19, 2016

Could not have been treated any better. Rick and Lee have been taking care of our family members for many years. There is no reason to go anywhere else for a vehicle.

ison35

Aug 19, 2016

My sales person for this purchase was great. I use the Internet sales personnel to purchase my vehicle. Everyone in that department were very good to me. I have purchased several vehicles in the past 15 years through the Internet Personnel, All are very easy to work with and know about the vehicle you are purchasing. They all helped me in my decision to make my purchase. Everyone there was very helpful. from the gentlemen at the information center and the sales people to the Service Department Personnel.

Wilduncan76

Aug 18, 2016

My experience with 5 Star Ford was completely excellent. John, Crystal, and David were all very knowledgeable and helped me get the best deal possible. I really felt like they working for me! I told John this was by far the best car buying experience I have ever had.

TaunyaD

Aug 18, 2016

We have purchased 3 vehicles now from Doreen. Always taking care of us and knowing exactly what we need, Doreen continues to impress us with her outstanding customer service. Thank you again Doreen. You always make us feel like family!

da89yota

Aug 18, 2016

My vehicle purchase was the best experience I ever had in my life (I am a 42).Doreen who helped us was absolutely wonderful. Our pre-owned F250 needed some work completed on it for us prior to and post delivery to make sure it was perfect.Doreen was in constant contact with the service department and made sure our vehicle was well taken care of and was returned to us in a timely manner.The sales manager was also following up with the service department and kept us up to date as to when it would be ready.When the time comes for me to purchase another vehicle we will be buying it from Doreen at 5 Star Ford.

JEspinoza

Aug 17, 2016

Received EXCELLENT service from the moment we arrived! Left extremely happy! Definitely recommending this dealership and it's fabulous staff to all my friends and family! Thank you Five Star!

Martha

Aug 17, 2016

I've been a customer at Five Star Ford for many years because of employees like Jim Rich, MM Ross and Tut Edwards. My recent experience was no exception. They are knowledgeable about their product and are willing to go above and beyond to make sure the customer gets the vehicle and financing options they want at a fair price. Highly recommend Five Star Ford and this team to anyone in the market for a new vehicle. Thanks, guys! You're the best!

TransitGirl

Aug 17, 2016

I had been researching Transit Wagons for sometime and had trouble finding accurate information and actual passenger vans to test drive. I had shopped several dealerships before finding Five Star through an inventory search on Ford's website and drove over 90 miles to visit this dealership. Five Star offered everything I needed...a knowledgable and accommodating salesman and a number of Transit Wagons to test drive. On a sweltering August Saturday, Alfred El-Darazi cheerfully drove the vehicle of our choosing up to the showroom, offered us cold water, and after a test drive left us alone to explore all the perks this van had to offer, showing up only periodically to inquire if we had questions. On that same day we traded-in our current vehicle and drove away in our new van! Our entire experience was a positive one from start to finish!! BTW, I love my new van!!

KevinG123

Aug 17, 2016

As soon as I got to the dealership to meet with my parents, I was kindly greeted by Juan Hernandez. He was very straightforward and got to the point and let me know the information I needed to know about the car I was interested in. The dealer's asking price seemed a bit too high for me so Juan went back and forth with his manager and got me a great, reasonable price for my car. The process of buying it was made so easy by Juan and Mario Hurley, who also did an amazing job of attending my parents before I arrived. Tut Edwards also did a great job while finalizing the deal! I am very pleased and will definitely recommend!

donovan_waldrop

Aug 17, 2016

I have purchased 4 cars for my family over the last 5 years, here at 5 Star Ford. I can honestly say with men like Carlos Codie finding me the right vehicle out front and Tut Edwards in the back making sure I have the best deal, I could not be happier. These 2 men and the excellent service department (Cameron Worthy) makes this dealership by far the BEST in Texas if not in the World.

Duckspeed

Aug 17, 2016

I traded in my boat for a Mustang! A BOAT! Sam Limo made it happen. It was a unique deal as he was very professional and quite honest with me the entire transaction, start to finish. I had my doubts from the beginning because no one advertises this kind of trade in. He kept me informed the whole way through and I highly recommend Sam on your next purchase. The finance manager was a extremely cool as well and helped me understand all the great perks of the warranty.

gysgt1959

Aug 16, 2016

If you want the job done right the first time with the least amount of time and movements on your part as a customer see Rick Dike. Experienced, knowledgeable and with the priorities of the customer foremost in the service he provides without the bravado he is somehow doing you, the customer a favor by selling you a car. This is our sixth vehicle purchase from Five Star Ford NRH and Rick is without a doubt the cream of the crop. Even with every other purchase receiving an excellent rating, he shines. His word is his bond, you can trust Rick.

rsackett13

Aug 16, 2016

Had amazing service left with no questions! Not your normal car buying experience. Would definitely recommend to family and friends. Worked with Crystal Sander and Tut Edward. Couldn't be happier :)

IceCreamforlife

Aug 16, 2016

My wife and I decided on a Ford Transit for our ice cream business. We looked at several dealerships before coming to Five Star Ford in North Richland Hills. We were greeted by Juan Hernandez shortly after pulling into the dealership. I explained to him exactly what we needed and that's what he showed us. No tricks or games. Juan was a great salesperson and our speed when it came to showing us the vehicle. We left undecided and actually made three trips total before buying. We came to a deal j was by happy with and purchased the vehicle. It was the smoothest easiet process I have had buying a car. I do not like pressure tactics when I'm buying anything and never felt pressured by Juan or anyone else at the Five Star. We will be back to buy our next car. I highly recommend Juan and Five Star Ford Jorth Richland Hills for your next purchase.

Tp

Aug 15, 2016

I enjoyed working with Rick on my car purchase on Saturday. I have purchased several cars/trucks/SUVs from Rick over the years. He takes the typical pain out of the process. Lee is great too and is always really helpful and accessible. Tut moved us though the paperwork very quickly and that is greatly appreciated.

RVSherman

Aug 15, 2016

My wife and I have been researching F-150's and talking to dealers all over Texas for the last two months. I recently contacted Melvin Seibel about a vehicle listed on their website and received nothing but straight answers and firm pricing. I contacted him late last Friday about driving up from Waco to see the vehicle. He realized that he would not be there by the time we arrived but it was not a problem! He arranged to have the vehicle brought over from another lot, it was detailed and full of gas, plus he handed us over to Josh Ingram who was fully prepared to handle the sale. We then worked with Jimmy Truong on signing the papers and also met William Conner to discuss the possibility of getting a bed liner. To a person, everyone we dealt with was polite, knowledgeable and very professional. On Saturday, Melvin followed up by calling and offering his assistance if we had any questions about the vehicle.After talking to many poor businessmen during our vehicle search it was refreshing to find a dealership that treats their customers and one another with respect!

Tommy123

Aug 15, 2016

For the second time, we were in need of a vehicle on short notice. Destenee walked us the best options for our needs and pocketbook. We found the car we wanted, and were able to complete the deal on our time requirements. Destenee took the time to answer all of our questions, and we never felt pushed to consider any vehicle that was more car than we wanted. This was our second encounter with Anthony in the finance department, and he was entirely upfront about the deal, and we walked out with the car we wanted with very good terms. Both of these people were truly professional and we will recommend this dealership to everyone we know.

Bdfordtruck

Aug 15, 2016

Very nice interior. Classy. Sam Limo confirmed that the truck was in stock. We arrived. He set up the test drive. Low pressure sales. Everything went smoothly. Very helpful and professional. Robert Leed the finance mgr was also very helpful and professional. William Conner the aftermarket director was also professional. Couldn't ask for better experience.

jaybird

Aug 15, 2016

my daughter and her husband have purchase 2 cars and 2 f150's from Bob, so I thought I would see if Bob had any used f150's, after visiting with Bob ,He has now sold 2 cars and 3 f150s !! The truck is great and Bob is the best! Thanks Bob ,and I will bring catfish next time! I am sorry I don't remember the sales managers name but he was also great ,he got the price where I needed it!

Chelsykayalvarez

Aug 14, 2016

I am just blown away with how incredible Five Star Ford is. Jeff Smith has been selling cars to my family for the past 17 years. He made the process so much easier than I ever anticipated. I love the way this company works together to give 110% customer satisfaction. Thank you for exceeding my expectations and helping me get a brand new car that I love. Five Star Ford has a customer for life!

MrPerea

Aug 13, 2016

Very helpful and straight forward. Great first time buyer experience. I came in he helped me find what I could afford and was very friendly.

kimwm

Aug 13, 2016

John is a great guy! He has worked really hard for us 3 different times to find exactly what we were looking for & is still actively looking for another vehicle. I appreciate his help, hard work, & honesty.

knphx

Aug 13, 2016

William made car buying a lot less stressful. Everyone we encountered was friendly and knew what they were talking about. I would buy from them again.

Stephanie

Aug 13, 2016

The business manager, Jimmy, was very knowledgeable about the vehicles and worked until he got us the best deal possible. He went above and beyond to make sure we left there in the vehicle we wanted and could afford.Thanks Five Star!!

jwbwse

Aug 13, 2016

Melvin Seibel was a blessing to us, with a servants spirit and friendliness he answered our questions and was not pushy. He helped us get a car we needed while understanding our budget needs. Being down to earth and honest he found out anything we needed to know and helped us feel comfortable with our purchase. We usually try to avoid dealership's because of the pressure we often experience by the dealership's representative. With Mel we did not have this problem. There was no pressure. We went home rested instead of stressed. We were very grateful for his help and the ability to get the car we now have which we enjoy very much.If we were to need another car we would come back to Star Ford and ask specifically for Mel.Thank you,Benny and Jane Walker and Sarah Ennis

D West

Aug 12, 2016

The service department has been very professional and fair to me over the last 4 years. They have taken of my 2013 Explorer Limited and have gone out of their way to make things right. Some of my repairs have been under warranty. The service was done right with no questions asked.

Beck939

Aug 12, 2016

Honest and straight forward. No sales tactics you've become accustom. Shopped around and Jim Rich at 5 Star had the best deal. Paper work ready to be signed when I took delivery of my F150. In and out, no nonsense.

Sierra

Aug 12, 2016

Awesome... They were friendly they were helpful and they directed me in the right direction.. Ken McLemore was really helpful and help me get more car for my Buck and the finance department was awesome

Ivanp123

Aug 12, 2016

Mario greeted us with a firm hand shake and a great smile as soon as my family and I arrived at the dealership. He is great at keeping a conversation going. Definitely a great salesman and talked me into buying a wonderful car. He explained everything to me exactly how it's supposed to be and answered every question we had or concerns. He does not push a sell, instead he helped me get exactly what I asked I'm for. Overall I received excellent customer service.

stokesls

Aug 11, 2016

Everyone at Five Star Ford is incredible. I walked in and looked at a couple trucks and that day was able to drive my new truck home. They took great care of me and gave me a very great deal. Give them a shot and definitely see what they have to offer.

Judy27

Aug 11, 2016

We got the best salesman Mario H. Explained everything perfectly, and didn't pressure us into buying a new vehicle. We were looking for a used one and he made sure to give us all the information on pros and cons and what our best options were. We left with a beautiful truck and we are very happy with our experience at five star ford.

Godinajesus22

Aug 11, 2016

This was my first car I bought by myself couldn't be easier to buy a car. Great car experience. Would definitely keep on buying my cars at five star ford.

Sam

Aug 10, 2016

I just bought a second vehicle from Five Star Ford in less than a year. The reason that I returned, and I live across the metroplex, is because of the fantastic experience during the first purchase. If you want an honest, no hazel, easy to deal with salesperson, I highly recommend dealing with David Hardick. I will be returning for my next purchase and have no reservations in recommending them for your next car buy. You won't regret it.

jdrew3549

Aug 10, 2016

Fine day at the dealershipLot more paper work then I remember. My dog loves it. I will tell all my friends to go by and check them out.

Roy Cotton

Aug 10, 2016

My wife and I purchased our fifth new car from Five Star Ford of North Richland Hills, TX. We had another great experience. Your dealership is tops in every regard. Our salesman, Mr. Randall Swindell gave us excellent service. The entire experience left us feeling overwhelmed with gratitude. We are more than pleased and grateful for the professional and personal courtesies that we received. Thank you for your excellence in both the product and your dealership.

Emilio2006

Aug 10, 2016

All personal were friendly / asking if I had any question got answers willing to work with u all times u have great people working there Sam help slot get with Sam on finance person they work with me thank y'all

GL Hunt

Aug 10, 2016

I was greeted with a warm smile and a handshake. The entire staff was gracious, polite and went out of their way to help me. None as much as Mr. May, however, who personally took the time to make sure that every last detail was perfect. Incredibly knowledgable without losing the humanity as some salespeople have the tendency, William made the entire experience a pleasure and I look forward to doing business with him again.

Tink 2017

Aug 10, 2016

Carlton Abrams was very helpful ahead of my visit to the dealership via the internet. He had cars ready for us to test drive upon arrival. He was very professional and knowledgeable and answered all of our questions with no pressure. I would highly recommend him to all my friends and family. A great experience at Five Star Ford!

hitmark322

Aug 9, 2016

A very smooth transaction of buying a new F150 with David Hardick and Ollie Jackson in sales. I liked the internet price but was also given additional incentive discounts more than the internet price. I traded in a 2014 Focus and feel I got a fair offer for it the first time. I also enjoyed Sam O'Reggio in Aftermarket Sales and Jimmy Truong in Finance was great. I feel Jimmy gave me straight answers and did what was best for me.

Chris M

Aug 9, 2016

We had been looking for weeks for a car. Just as usual we were on our way to another dealership to see about looking around, again, as the car we were interested in had been sold. But a couple of days before, I had gone online to Five Star Ford and talked to Sam Limo about what we were looking for. He had found some cars and invited us over to test drive them. Not wanting to get disappointed again, we decided to just head out and buy another car, just like the one we already had which we weren't happy with as the hood kept falling on my head when in he open position. As we were approaching the exit, we decided to stop at Ford, which was right by the dealership where we were going. Best decision w could have made. Not only did we get the car that had everything we were looking for, it also had at of extra amazing upgrades as well. Not only the heated seats we were looking for, but cooling seats as well, and no only for he front but for the second row as well. It also had a navigation, remote start and countless other amenities we were not expecting. We bought the extra premium service where we will never had to pay for an oil change for six years but it will handle all other maintenance issues. We simply pay for the gas and worn out tires; as nails and bubbles on tires are completely taken care of as well. We also got the paint butler to keep the car looking good on the outside as well. It pays for itself by not having to go and pay for detailing and polishing anymore. We bought our Ford Edge, and will get our car polishes, car maintenance, oil changes, as well as, mechanical repairs all taken care of at Five Star Ford .....truly a one stop shop, But none of it would have ever happened, I would have not even come in, had it not been for the outstanding and personably salesman, Sam Limo. Thank you so very much.

DAVE

Aug 9, 2016

I went in for a good vehicle at a decent price, and left with a great truck for an awesome price. I explained my situation and finances with my sales rep Mario Hurley and he help my wife and I pick the perfect vehicle for my family, and at a price we could easily afford. Everyone was upfront and very honest with us and went above there usual duties to make sure my family was taken care of. I will definitely go back for my next vehicle.

Jezza2408

Aug 9, 2016

So i was looking for a new F150 and had several dealers send me quotes, all of which added things onto the price that as far as i was concerned should have already been in the screen price, but any way, i found a F150 on the 5 Star website, and didnt ask for a quote we just went in.We were meet by David Hardick, he was relaxed and asked if he could help, I asked to see the F150, we looked at it and it was what i wanted, we went on a nice test drive, he wasn't trying to sell me the car he was just talking to me about what i asked.Then we came to looking at the price, This is where i was ready to kick into my sales mode ready for a long drawn out battle with a car sales rep and his manager, my wife hates them and hates buying cars, this is where i have to admit i was a little disappointed that i didn't get to work my magic for betting out a deal, the screen price was the price, no hidden fees, no extras for paperwork or fancy air in the tires, no added extras for local cat grooming, the only extra was the Tax, but we knew that so not really an extra.Then we came to the finance guy, we had been at ford for almost 3 hours at this point, just because buying a new truck is not quick, but the finance guy was just as awesome as the sales guy, he advised what our options were and didnt try and push anything on us.My tags turned up and i went and picked them up and the receptionist was helpful with a big smile on her face.so here is the thing, me being me i will buy from someone because i like them, not always down to price, i Bought a new 2016 F150 not cheap but a very good deal, but here is the thing my next car in about 2 years will be a weekend car, and there is only one place i will go to get my GT350 5 Star ford.Thanks guys you made buying a car a pleasure.

FinishStrong413

Aug 9, 2016

I was looking for a good used car and found a Ford Focus that was a perfect match. My sales consultant, John Hilsinger, and finance manager, Tut Edwards, provided excellent service.

George and Bilenda

Aug 8, 2016

Our sales person is what made our experience the best. Carlton Abrams is not your typical car sales person. He was not pushy or high pressure at all. He knew a lot about the car and what he didn't know he admitted and found out for us. The Finance Dept was great too.

Teresa Gregg

Aug 8, 2016

This is the only dealership that I would ever deal with again. They are a great bunch of people. I appreciate how much everyone above and beyond to get me approved and I will never go anywhere else. I'm a lifetime customer. I really love my new Chrysler. I don't think I could ever find enough words to describe my gratitude to the men and women of Five Star Ford. Thank you all so much. May God bless each and every one of you abundantly.

Hordroy01

Aug 8, 2016

We went in feeling anxious and afraid we'd be turned away with not great credit. But that feeling changed when we met our great salesman Wayne Biggers. He assured us that they would be able to find us something we could get into and be able to afford. I think we may have been at the dealership a total of an hour, doing our credit app, to looking at our credit, finding a vehicle and doing the paperwork! That was it, amazing, quick and easy. Super stress free! Thank you Wayne and Jack Geiger for making this the Best buying experience!

Alex Hingstrum

Aug 8, 2016

After hearing things about buying a car, I walked in pretty skeptical, but I did indeed drive off in a certified used car, It wasn't even the car I had seen on the web site! I had arrived later in the evening, but both salesmen were a pleasure to work with, both were direct, helpful, and courteous. Even financing was clear, and when I had questions, the explanations were to the point. 5 Star Ford was a very good first experience in purchasing, as indeed, it was my first ever purchase on my own from a dealer.

jordanb1

Aug 8, 2016

Best experience I have ever had with a dealership. Jason walked me through all of my options and was able to work with me getting me setup with my new lease. From start to finish, I can't think of a single complaint that I could make. It was excellent.

Kingtoad

Aug 7, 2016

I dealt with Crystal Sanders, I had done business with Crystal's Mother in the past and found them both knowledgeable and pleasant to deal with. I don't like a lot of wasted time and dealing back and forth, I was given what I felt like was a fair trade and a livable price on my new truck. I would suggest having the Aftermarket department go over more details of accessories so we may make a more informed decision, if I had known more I may have chosen a different bed cover.

xxxx

Aug 6, 2016

Carlton Abrams went out of his way to answer all our questions and was highly focused on providing customer satisfaction. No high pressure, just good follow-up on proving what we wanted.

Mark52

Aug 6, 2016

My experience with Five Star Ford was very good. The sales floor people very helpful very nice and courteous. The finance department was very helpful and courteous all around. Going to get my daughter a car a reliable car and came away with one and I was very happy and my daughter is very happy. I would recommend Five Star Ford all my friends and family

Que

Aug 6, 2016

Dealing with the sales staff and finance department created for a great experience. This is the third vehicle I have personally purchased here and every time my expectations have been surpassed.

tstuewe

Aug 6, 2016

My experience at Five Star Ford was outstanding. Hector Cojulun was a pleasure to work with and the low pressure buying experience was much appreciated.

JD0714

Aug 5, 2016

This was my first new car buying experience and from start to finish, it was top notch! Justin and Jimmy were very professional, as well as personable. Any questions I had, they were able to answer. I would definitely buy from Five Star Ford again!

Tony Jackson

Aug 5, 2016

This is my third vehicle purchase from Chad Ritter at Five Star Ford and I will continue as long as I need a vehicle or anyone I know needs a vehicle he is the best to deal with I've ever come across

anastasia

Aug 5, 2016

If you need help purchasing a car, Sam will do anything within his power to help you. He walks you through the process, is very friendly and courteous. Tell Sam thank you from me.

Diana L Hennessey

Aug 5, 2016

Jim Fairweather made our experience in buying a car something we had never experienced-pleasant! He was professional, knowledgeable, and honest. He listened to our needs and we got a incredible price on our new vehicle. The entire process was quick. We would highly recommend him and the dealership,

Cary Hubbard

Aug 4, 2016

I test drove a couple of trucks with different equipment and decided what I wanted. When I was ready to buy, told the salesman what I wanted, I asked for 18" wheels instead of the 20" that a lot of the Lariat with the 3.5 ecoboost had, he called me back the next day, he found one just like I wanted in Oklahoma, but had one on the lot with exactly what I wanted but with 20" wheels. I looked at it and decided to go with the 20" for the time being. They gave a decent discount right off the bat and some rebates, and gave a reasonable trade in on my old truck. Closing the deal was painless, there was a minor issue where they gave me a rebate that I didn't qualify for when we were negotiating the previous day, and that was removed, but they immediately adjusted the final cost so that it was the same as agreed to the previous day, no arguments or drama. No hidden costs added in, upsell items were offered, but when I said no, that was the end of it. Very refreshing compared to a Dodge dealer that had almost $2000 in useless add-ons already installed in every truck on the lot. A great experience.

chenault, shiela68

Aug 4, 2016

My experience at Five Star was great! I have purchased several Ford vehicles from them over severalyears and they are all a very knowledgeable group of sales people. Every time I visited the show roomsomeone always was available to help me almost immediately. My salesman, Carlton Abrams, wasexperience, happy, and helpful. The finance man, Tut Edwards, was extremely polite and I wouldrecommend both of these people at Five Star Ford. There was no pressure during any of my visits!

g

Aug 3, 2016

Great place to buy a new or used vehicle. Randall was able to find the truck we were looking for and was easy to wok with.

Konablue 07

Aug 3, 2016

When walking into Five Star Ford NRH, everyone is very friendly. I have bought 3 cars from Diron and have always received exceptional customer service.

Wkschweizer

Aug 3, 2016

2 years ago I cought a Ford Flex from Mel. I just traded it in and bought a 2016 ford flex. Mel was my salesman both times. He is the absolute best salesman ever. He goes above and beyond. Never rushes your decision and makes sure everything is exactly what you want! I will continue to buy everyone of my Ford vehicles from Mel. Thank you for everything!!

BlueLine

Aug 3, 2016

My vehicle started making a grinding noise while on 820 so I pulled into the dealership to have it looked at. Chris in the service department did a great job keeping me in the loop and they fixed the issue without charging me. They were extremely professional and I'd recommend them.

MelanieK

Aug 2, 2016

After working with a terrific Sales Professional, Bob Nemri, it was off to the Finance Manager to sign the papers. Robert Leet, our Finance Manager, was just what the doctor order. Robert made the final process of purchasing a car easy. He had all his paper work in order, making it a very quick, streamline process. Thank you Robert.

MOON2015

Aug 2, 2016

We have purchased 6 cars from 5-Star and the service is amazing! Alfred, Jack and Jeff Crabtree made our experience personal and we will continue to recommend 5-Star!

B. Pitts

Aug 2, 2016

Mark was great to work with. On our first visit, Mark spent about 3 hours with both myself and my wife. We test drove the F150 we had in mind. Mark was very thorough with his presentation of the F150. He answered all the questions my wife and I had without hesitation. After we left from our test drive with Mark, we went on a test drive with a competitor. As I recall, after we left the competitor, my wife and I looked at each other and we both said we're going with the F150 and Mark is the guy we need to work with. Mark's experience definitely showed throughout the entire truck purchase process. He was straight with us on everything, which built trust with us. He worked with us on finding the exact truck we wanted down to the color. We are very pleased with the professionalism Mark displayed and was happy to purchase our new F150 from him. Thank you Mark!

sarina

Aug 1, 2016

Fanstastic staff. I had a great experience. I am so thankful for 5 star ford. They got me right back on track with a bill that I could afford.Thanks

Jo Fulkerson

Aug 1, 2016

I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very hard getting me the right truck and working with my credit union on a short holiday week. When I went to pick it up, they had found a scratch and wanted to point it out. Offered to paint but we decided to go look for a different vehicle. Found one comparable, and Crystal went out to inspect it herself before they brought it back. Since Tut Edwards and I had already completed the earlier deal (BTW the Tut Man Experience is excellent) it was a quick turnaround on the second vehicle. I was very pleased with the service.So the rough part, turns out this vehicle had an intermittent issue with the SYNC. It took several tries, and probably lots of discussions between the Service Manager Robert Morgan, Ric Calderon and Detroit, but the issue was resolved and works well now. I'd also like to thank Cameron Worthy who did a lot to facilitate appointments and rental cars.I would definitely recommend both the sales and service departments!

jeffunderwood1

Aug 1, 2016

I recently purchased a 2016 Ford F-150 Platinum truck from 5 Star Ford. Sam Limo helped me find the right truck and gave me a great deal. He helped me close the sale quickly and easily. He showed me all the features of the new truck and even helped me sync my phone. Robert Leet finalized the finance portion of the transaction timely enough to allow me to get to the Texas Rangers game with my family on time.

Elizabeth Garcilazo

Aug 1, 2016

I was able to find the vehicle that I had my eyes set on with the help of Alfred El- Darazi.We love our new Explorer! The process was very smooth, better than the last time I bought a car. I appreciated the fact that he was very attentive with my two children, while we were talking about what exactly my husband and I were looking for in the SUV. I feel very happy because I never once felt rushed while looking at the vehicles, and Alfred helped us get the best bill that we could afford. I will recommend this dealership, and tell my friends and family to go straight to Alfred. Thank You for the great experience!

erobleski

Aug 1, 2016

My 2016 Ford F 1-50 broke down on me this weekend ( I know Found On Road Dead), Threw a Throttle Position Sensor Stuck Open code. (Malfunctioning Throttle body) I limped it to the nearest Ford deal which was Five Star. Walked in and explained the situation and was told it couldn't be looked at until Tuesday. So I then called the Dealer I bought the truck from (Will leave unnamed) and was told the same thing. After a few minutes on the phone with no resolve I was meet outside Five Star by THE MAN. Ron came out, listened to my story (Third time telling it) and got to work. Located the part on site and put me on the schedule. I gave him my truck at 7am this morning as requested and he had it back at 5pm. Just like he said he would try, Thank you Ron and your team at Five Star. When the new Bronco comes out tell them to call me and you can take the commission.Thanks again,Eddie Robleski

Ploveless333

Aug 1, 2016

When you walk into the dealership you are immediately treated very well. Everyone is extremely friendly and very sincere and appreciative of your business. Our salesman, Justin Allerheiligen, answered all our question concerning the vehicle we were interested in. We never once felt pressure from him to purchase the vehicle. He was a very sincere nice person. We really like knowing what the list price was and what the dealership would sell the vehicle for..... Non of back and forth hassle on trying to get the best price. They have their vehicles already discounted...and I must add very good discount. It was the best vehicle purchase experience that my wife and I had!!! The complete transaction took just a little over three hours.

MNNice

Aug 1, 2016

This is our first vehicle we purchased from Five Star Ford. Salesman Alfred El-Darazi made our car buying experience here wonderful at Five Star Ford. Alfred went above and beyond to help us find the perfect car. Thank you Alfred, We strongly recommend this dealership to our friends and family.

Newcar1914

Jul 31, 2016

Mark Lancaster made my experience leasing a new SUV Edge awesome..Jimmy Trong just sealed the deal.. I would recommend Five Star Ford to anyone looking for a new car..

Avay S

Jul 31, 2016

Ever since i started the deal...Carlton was very reasonable and polite. i didn't felt ugly sales pressure as comparison to other sales consultant that i experienced in my passed purchase. He would promptly response TEXT/email/call.

Rachael Pallone

Jul 31, 2016

This will be our 6th car from this Ford Lot. We come back every time because of the amazing customer service that is provided. We purchase our car from the same salesman every single time because we love him so much....His name is Aaron Dias :)

Platinum F-150

Jul 31, 2016

Had a maturing lease that I was excited to get out of. Started my research early and found that my next ride would be an F-150. I was introduced to Chad Ritter and I shared my needs, wants and concerns. The rest was history. Chad pulled inventory that met or exceeded what I was looking for. And then when we talked numbers the process was super easy with no pressure. Chad was super responsive, friendly and knowledgable. Jimmy Truong with finance also made everything crystal clear and stayed extra late to get the paperwork complete. This is my 3rd vehicle from Five star in NRH. The great service keeps me coming back. Thank you Five Star!

Jennifer7477

Jul 31, 2016

They gave me a really good price and found a car in my price range. Everyone was very friendly, outgoing and helpful. My salesperson made herself available for questions during and after the purchase.

Brian Bourgeois

Jul 31, 2016

Lee and Rick made purchasing my '14 F150 a good experience, were honest with me and straight-up on pricing - none of the attempts to force conversation towards monthly payments, or any other pushy salesmanship I've seen at other dealerships. I received a fair deal on a great truck and they kept every word of their agreement, post-sale, without giving me a run-around. Happy with my truck and would buy from them again.

Phil

Jul 30, 2016

Lee and Jim were terrific! I talked to them ahead of time and told them what I wanted. The picked out the perfect truck for me and didn't try to push me into anything that I didn't want. The process was so quick and easy. Also, the knew a lot about the vehicles and easily answered all of my questions. At the end, they followed me home with my old truck. Five Star is the best!

Bigfaddy1079

Jul 30, 2016

Had a wonderful experience from the time I walked in the main lobby until my deal was completed. Awesome group of individuals from the greeters to the finance officer

buffaroo

Jul 30, 2016

The Five Star Ford in North Richland Hills was my first visit to any Ford dealership and boy was the service impressive with everyone with whom I dealt. The team work of Crystal Sanders and John Little was truly amazing and nothing like I have ever experienced when learning about a car. There was no high pressure or putting me off even when I know I asked the same questions several times. Even my test drive and Johns thoroughness of telling me everything he could about the car that I was considering was a great experience. I can't say enough good things about everyone I dealt with including their finance staff. Thank you all for making this the best car buying experience ever.This dealership

JMMCINTO

Jul 30, 2016

Sam was fabulous! We have bought a car from him before and had such a great experience we chose Five Star Ford again so we could deal with him. Tut was our finance manager and was joyful and efficient.

Nclay06

Jul 29, 2016

I thought buying a vehicle on my own for the first time would be very stressful but Aaron made it an easy and very great experience. I would recommend anyone buying a new vehicle to go see him. Anthony was great also.

Happy Ron

Jul 29, 2016

This is a no pressure dealership. An on-line search the day before shopping allowed me to tell them what I was looking for. When I arrived the next day sale consultant Ollie Jackson had my picks ready and waiting. I took several test drives and asked a thousand questions. She always seemed happy to help me. When it came time to choose I didn't feel any pressure at all from her. In the finance department Tut Edwards made what is usually the boring part of vehicle buying very entertaining. He calls it "the Tutman Expericnce." Having gone through the Car-Pro, Jerry Reynolds before contacting the dealership not only provided extra saving but I was treated like one of the family.I love my new Ford truck and would highly recommend Sam Pack's 5 Star Ford.

Steve Burda

Jul 28, 2016

I worked with Joe Ferrantelli when I bought mybnewcF150. Joe is a very knowledable you man that knows his product very well. He found a truck with all of the otions I had asked for except for the color. (They've I'd not have a white one in stock. Must be a very popular color) long story short is that I really liked the Ruby Red one he had in stock (Surprise, my wife loves it). So we worked out a deal I could live with and after about 3 hours total ivdrove away in my new red F150.Sovyes, I would recommend 5 Star Ford to ayone looking for a new Ford vehicle. Nice people. I think you might become a happy customer like me.

JD

Jul 28, 2016

My family and I recently worked with Justin Allerheiligen and Jimmy Truong when we purchased my new Ford Fusion Hybrid. They were both very knowledgeable and helped everything go smoothly. Each went the extra mile to make sure that we were completely satisfied with the vehicle and financing of our purchase!

Dudleysuper

Jul 28, 2016

Lee Clanton made this experience so easy. I special ordered a Fusion and he made the process totally awesome. Great customer service, great price, great car. It should always be this easy!

TGarner817

Jul 28, 2016

If you want a sales representative that cares about your expectations, overall experience, and complete customer satisfaction, ask fordemandand work with Randall Swindell. He will not just sell you a vehicle, he will listen and do his best work on your behalf. Mr. Swindell fought for the sale and fought for me as a customer. I cannot express enough how much I appreciated his service and EXCELLENT customer service approach. If at all possible, ask for the "Tutman experience!" Mr. Tut Edwards (Finance Manager) is a blast with a great personally! An overall fantastic experience!

Scott

Jul 27, 2016

I was not going to buy a new truck. My existing truck was a 2013 XLT. 5 star ford and Sam Limo worked to get me a good deal. Their incentive plans are hard to believe. I will be using 5 Star Ford for a long time. They will go the extra mile to make you happy.

Lovenjp

Jul 26, 2016

I set out that day to get a car. First I went to 5 Star Ford. They were straight with me at every turn. They gave me the best deal they could. When they found out I was a police officer they made sure I got a "first responder" discount. They were polite and accommodating at every step. Even after we told them we were going to check a couple other dealerships. After we showed them the car we were looking at at Westway Ford, they simply said "Well if that's a better deal, then go for, if not come on back and we'll get you this car." I went to Westway Ford, and it was awful. They jerked me around at every step. They were full of crap, and did all but straight up lie to me. I hate games, and that's all they wanted to play. So I left. Eventually they called me with a deal that I probably would've taken, if they had been straight with me from the start. I immediately went back to 5 Star and started the paperwork. I do not at all regret my decision. I chose to buy a car from decent people.

KristinNB

Jul 26, 2016

Working with Chad was by far the easiest and smoothest car buying experience I have ever had. I spent the last several weeks visiting OTHER dealerships, emailing, texting and on the phone with them. Chad was the only one who "cut to the chase" and listened. He didn't try selling me a car I didn't want/need/couldn't afford. My budget changed quite a bit in the middle of the process due to extenuating circumstances. Chad was the only one to "get it" and didn't seem phased by it, even though I know his commission was probable affected. He didn't change his attitude or his approach. He still found me the best deal and the best car. He was quick to respond to questions and didn't stalk like other dealers do. The receptionists, managers, sales people and the finance people were all a pleasure to work with. They were warm and inviting. No pressure. No haggle. Just a great experience from start to finish. I will be returning to Five Star Ford in the future.

Vickie Hammond

Jul 25, 2016

My daughter was in desperate need of a car. I reached out to Crystal Sanders and John Little on a Wednesday afternoon and by 5 pm my daughter had a new Fiesta with the help of Crystal over the phone! John was not in however he responded to my email very quickly to offer any help. I never even left my office to handle this and when my daughter got a ride to dealership Crystal already had a car for her to look at based on our needs and my daughter loved the car and was able to leave with the vehicle a short time later with the financing of my employer at Unity One Credit Union where I am the Branch Manager at our Campus location. Best car buying experience ever! I was able to email my I'd and Crystal actually delivered the extra keys and paper work for me to sign at my job!!!! John faxed the buyers order over and I am so impressed with their excellent service!!!!!! In a stressful world and stressful time for me I could not be more pleased! Thank you Thank you to Crystal and John and 5 Star Ford!!!!!!

CJ

Jul 25, 2016

My son purchased a F150 from Josh 2 years ago, so when I was in need of a new vehicle I contacted Josh again. Same great experience Ryan had with Josh, he goes above and beyond to insure you are happy and satisfied with your purchase.

Arneta Roever

Jul 25, 2016

Buying a car from Five Star Ford was a great experience. No negatives at all.Showed me exactly what I wanted. Would do it again!

davenewberry

Jul 24, 2016

Everything about this dealership speaks loudly of quality and commitment to the community and the public. From a first impression of the clean parking lot and the well manicured landscape to the personnel that go out of their way for impeccable attention to details, this is a quality operation!Diron Lintz was open and friendly from the initial handshake greeting to handing off of the keys to my new vehicle. He kept me informed throughout the entire process and went well beyond expectations. He is dedicated to utmost satisfaction. I would ( and have already) endorse and encourage everyone I know that is the market for a change of transportation to visit Sam Pack 5 Star Ford and experience the joy of car buying. The entire staff are smiling and outgoing. See for your self! 5 Stars is an understatement, they are All Stars.

Tarzan

Jul 24, 2016

I was pleasantly surprised with the size of 5 star's facilities. And very impressed with David Hardick. His laid back approach was perfect. He was very easy to talk with, very knowledgeable, yet not "pushy" like many other sales persons I have encountered in the past. I like the car, and look forward to experiencing the service department. Again, thank you David for making this purchase a very enjoyable experience. Bernie Reed

milliqb

Jul 24, 2016

I haven't purchased a new vehicle in 21 years. I was dreading this, but Alfred turned it into an amazing experience. Thank you again.

lleach987

Jul 24, 2016

Had a great time at Five Star Ford. The salesman, Alfred El-Darazi, was very professional and considerate. He made sure all my needs were met. The finance department was informative and helpful in getting the best rates possible for my purchase. I will highly recommend this dealership to other friends and family.

belizalde

Jul 24, 2016

From the time I got to the dealership Mario was very helpful and more knowledgeable than any other sales person I have ever dealt with as far as knowledge of the vehicles he was sellin . He went out of his way in researching vehicles for me to find what I needed and wanted. Even though my first intention was to trade in two vehicles and purchase a new truck after having my questions answered I decided to keep my current truck and trade in my other vehicle for a new commuter car that would accommodate me and my three year old. And even though my credit isn't perfect Maria and the finance team got me into the vehicle I wanted and on the terms I was comfortable with. By far this was the best experience in purchasing a new vehicle that I have ever had. They have earned a lifelong customer through this experience.

Morales

Jul 23, 2016

Great experience! I got two vehicles Jimmy amd Todd helped me like I was family. They know how to find what you want and what you need.

Shim Rios

Jul 23, 2016

I am a single mother of two kids with a tight paycheck and no other form of income, no help from child support, just my parents as far as them babysitting so I can go to work. My old car kept breaking out on me and it was alwayz one thing after another. My parents have been into Ford before and have told me about their great experience. I was a little scared at first because this would be my first car that I pay for on my own but when I talked to Doreen Bainbridge not only did she help me out as far as finding an affordable car but she didn't everything she could to have me leave the same day with a great car. Then I also talked to Jimmy Troung and he was great, he was on the phone till he got me qualified. I am so blessed to have met these two ppl because they are apart of my life now. This is a huge milestone in my life and I have them to thank for. They are not in it just for the job but they actually care about the people and want to help.Thank you for such a great first experience for getting my first car.

Ricky

Jul 22, 2016

We were in Ft. Worth for the weekend. I had read the reviews of the DFW area Ford Dealerships and chose to shop at Five Star. We were not in town to buy a vehicle but decided we would just see what kind of deal we could get. We got a great deal. Our sales rep Sam Limo and the dealership were great to work with and I would definitely recommend them.We are definitely pleases with our new 2016 Expedition Limited.

TaNesia Chatmon

Jul 22, 2016

I cant put into words how overjoyed and emotional I am right now butt I had to let your company know that. That I meant your service director today mr. Robert Morgan my children and I were stranded our vehicle ran out of gas and we were walking trying to find the closest gas station I barely had enough money to purchase gas and gas container mr. Morgan overheard my children and i speaking and offered to purchase the gas container and the gas not only did he do that he also give us a ride back to her vehicle he was a godsend to us today he was an awesome man so kind and sweet and if this is a type of individual that your company employees you have one of the kindest sweetest. Men in the world... I just wanted to let someone know that this gentleman is a true asset and a True Valuevto this world and to your company and mr. Morgan I as well as my children would like to thank you again may God bless you in so many ways...and i give him 10 stars....

Sharon C Carter

Jul 21, 2016

My experience was easy, fast, and pleasant. Sam and Tut were great to work with. Found the car online and called about it. Went to see it and was in and out of the dealership in about 3 hours.

123Smile

Jul 20, 2016

Lucky to have met a wonderful salesman name John Hilsinger. He's friendly & very knowledgeable in explaining everything I needed to know. ? Loving the Escape!

misstina

Jul 20, 2016

Chad Ritter was the bomb thanks for helping out Bruce Ferguson with his new truck form the factory he is one happy person thanks you for all

Michael Lee

Jul 20, 2016

Nice people, and great service. I just got my second car from them and could not be happier with how easy it was to find the perfect truck for me.

Amy Harrison

Jul 19, 2016

Five star ford is lucky to have an employee such as Jim Fairweather. He was excellent to deal with. He answered all our questions and more. One of the tail lights went out and he drove to auto parts store to get the part and got us in within 15 minutes for service and we were out by 20 minutes. Unbelievable! He did it all with a smile too. Thank you so much Jim. You will definitely be seeing us again.

Justinnewton7

Jul 19, 2016

I had never purchased a vehicle from a dealership before, and was hesitant about doing so at first. The whole process at Five-Star Ford was painless, and a great first impression to car buying. Would recommend to a friend.

timco7878

Jul 18, 2016

Thank you for the great service and time you put into my purchases.Will keep in touch for the next vehicle. Love my FORD Explorer...

klarissa

Jul 18, 2016

I had no problems getting exactly what we wanted. It was fast and easy. I strongly give five star ford five stars! They are very friendly and kind.

Happy Customer

Jul 17, 2016

The employees at Five Star Ford are among the most professional and friendly staff we have dealt with when purchasing a vehicle. Our sales person, Alayna, literally worked with us all day to find the right vehicle at the right price. We got the vehicle we wanted at the price we needed and enjoyed the process. When we finally got to the finance department we were the recipients of the "Tutman Experience"--which made the final aspect of purchasing the vehicle less stressful than anticipated. My husband and I will be back to Five Star Ford the next time we are planning to purchase a vehicle. I highly recommend this car dealership--they do things right!

iampeach

Jul 16, 2016

Talked on phone,had everything ready when I got there. Just took a little over an hour.Staff courteous and friendly. Chad Ritter was great to work with as our salesman. Tut Edwards was very good on finance. Will go back when ready for another vehicle.

Harvey Persson

Jul 16, 2016

Justin was great. Very responsive to help find the vehicle I was looking for and worked with me to ensure I got the right fit that met my budget. I'll be back to see Justin when my lease is due in 3 years!

Jess

Jul 16, 2016

Layback relax atmosphere , sales staff very friendly and knowledgeable . Answered most questions .they carried the early model SUV , we were taken care of vary well by the sales staff. Overall a very good experience

Penguino817

Jul 16, 2016

Mario was a very professional salesman and my wife and I hope to do more business with him in the future. I would definitely recommend my friends and family asking for Mario when looking to purchase a vehicle.

Mannyd15GT

Jul 15, 2016

The dealership and personnel were very professional and made it extremely smooth and easy. Definitely will recommend. Was happy when I drove off the lot. Will be returning for future vehicles.

Doran

Jul 13, 2016

When I came to the lot I was planning to spend two or three days, since going to my bank took over a week the last time I purchased a car. Alfred made everything come together so easily and quickly, I showed up at ten a.m. was done in time to go get lunch. Alfred called me just before five p.m. to let me know my care was ready with all the extras I had requested, he really took care of me. Anthony, in finance was like sitting down, and talking with an old friend. He was great, made me and my wife very relaxed. We were out of there in no time. I would recommend 5-Star Ford to everybody.

Very pushy seniors

Jul 13, 2016

We had been in earlier in the year, never forgot how kind David was. Very informed and very willing to help. He understands the issues of being retired and was completely willing to hear us out. So, when, we did decide on a Ford, I wanted to go back for his help.

5Star

Jul 12, 2016

My salesperson Randall swindell was quick to assist me when I arrived . Helped me find the vehicle I was interested in an then was very patient as I drove two. He was knowledgeable and helpful in giving me the info I needed to make the final decision on the purchase Randall stayed with me throughout the process and worked up the paperwork himself . From what I observed all the 5Star people are like Randall at all 5 Star dealerships.. I will recommend 5 Star to friends and family. Joel McKinney

REC-Keller

Jul 12, 2016

Best buying experience ever ! Joe Ferrantelli is so laid back and does not push you for an on the spot decision. In fact we went to lunch and called back and worked out the details. They had to get our truck from one of their other locations. No problem. Nothing but praise !

elderbryce

Jul 12, 2016

Hector was awesome! He did not pressure us at all. He also taught our daughter many things about buying a car. Enjoyed watching the manager in the big wheel race in the show room!

Brookemcneill

Jul 12, 2016

We have purchased several vehicles from Alfred, and will continue to do so! He is ALWAYS extremely helpful and treats us like family! Because of his dedication and customer service, we are loyal Five Star customers!!! Thank you so much, Alfred!!!Chad and Brooke McNeill

cbgb1990

Jul 12, 2016

We have bought 2 cars in 8 years and Alfred has sold both of them to us. We don't buy cars often but Alfred isn't a pushy salesman and he has kept in touch since 2008. When we needed to replace a vehicle he was there for us bright and early on a Saturday and helped us get through the process quickly and easily.

mrussell52

Jul 12, 2016

Although it was a long day it was a great experience. Jim is a straight shooter who worked to take care of me. I would buy another vehicle from five star again.

bigdogs3

Jul 12, 2016

I have never spent only 3 hr buying a vehicle. In the past half to a full day wasted trying to make a deal, NOT at 5 Star Ford. Mel was great and even delivered the truck to me so I did not have to make another 25 mile trip to the dealer. I will be back when the wife needs a new car Thank you Mel.

MustangGT2012

Jul 12, 2016

Mr. Baron every time schedule every six months that I take the car for service, takes the extra timeto take good are of me and my service. Minors repairs or any other car needs, he use his bestresources to solve the problem.

theresa529

Jul 11, 2016

I had a great experience with Eddie Laguana when leasing my Ford Escape. He is very honest, knowledgable, thoughtful, understanding and patient. He made a potentially stressful situation completely stress free. It was an exciting, enjoyable experience. I'd definitely recommend Eddie to anyone I know.

Sheepdogken

Jul 10, 2016

I've bought several vehicles from Rick Dike at this dealership. It's the most honest, no haggle, easy buying experience, I've ever had, each time. Rick always gives the best deal the first time with none of that sales BS. My finance guy was named Tut. He was the best. He got me the absolute best rate and terms and totally hooked me up on my extended warranty. Tut also made sure I had no xxxxx or gaps in my coverage. The "Tutman Experience" was the best I have had to date. I will make sure and ask for him again. If you need a new or used vehicle, see these guys. You wont be disappointed, Ever! My 16th vehicle from Rick.

Bishani

Jul 9, 2016

I purchased 2015 F350 for a great price and Lee the sales guy was really helpful and honest. Finance sold me a warranty on the car without asking me. I told them I do not want but they did add to the paperwork. I signed all paper works on the trust and thought I didn't get extra things. When I got home I noticed the warranty but that it's not a problem I will be able to cancel. It's better if you are honest about the product you sell and explain to people what you sell. And they have to be aware what they buy. Overall I am happy with the dealership and process was smooth. Everything else can be fixed.

C.Perry21

Jul 9, 2016

I purchased my first new vehicle from William May at Five Star Ford in NRH, TX. Service was exemplary, William was willing to go out of his way to assist me and find the right vehicle. He promptly contacted me about an available Fiesta ST that was a perfect match for me. He ordered the vehicle and did what he could to make sure I was on the road as quickly as possible. The entire process of purchasing the vehicle was short and to the point, while maintaining excellent service. David Hill in financing was able to find a great deal for me personally and really took time and effort to make it a comfortable and excellent experience purchasing from Five Star. Would very highly recommend Five Star Ford as well as William May.

Michellecjoe

Jul 9, 2016

We have bought our last 3 cars from Rick and each sale gets better and easier. We drive from Oklahoma just to do business with them.

Wyatt07

Jul 8, 2016

We had the best experience! Our salesman David Deger went above and beyond to get us the vehicle and payments we wanted! We will definitely return for our next vehicle!

BryceFerrell

Jul 8, 2016

This is my second car I've bought from Spencer in the last year. He works quick and efficient and gets you the best deal. I never knew car buying could be so easy and he made it happen. I would recommend Spencer and five star ford NRH to anyone. Thanks again spencer

rickintucson

Jul 7, 2016

My company purchased a new Box truck from Pat and 5 Star. Pat made it an absolutely smooth transaction, and followed through on every promise made. We will do business with him again.Rick WalterRite Way Heating Cooling and PlumbingTucson

nm123

Jul 6, 2016

I have been purchasing cars from 5 Star Ford for over 12 years. I always use the same salesman, Jim Rich, who is amazing! He is very knowledgeable and gives you the best deal he can. We trust him and know he has our best interest in mind. All of the other departments have been wonderful and honest as well. This last time we purchased, we went to another dealership to look at a different car. The whole time we were in that dealership, I never felt as comfortable as I do in Five Star Ford. Needless to say, we went back to Five Star. They are an excellent dealership.

rxjeanie

Jul 6, 2016

This dealership was top notch! Carlton Abrams and Jeff Crabtree went above and beyond to make sure I purchased the car I wanted which was an ORANGE Mustang. They gave me suggestions and advice, but were in no way pushy like the dealers I had dealt with in the past. . The whole process was absolutely painless. So quick and professional. I felt like a member of the family by the end of the deal! Very friendly dealership - would definitely recommend.

Miguel

Jul 6, 2016

Crystal and John helped me get my first car and they made it so easy they were so professional and friendly it was a great experience answered all my questions very glad i went to Five Star Ford. Thank you Crystal

Lynn5583

Jul 6, 2016

John Hilsinger went above and beyond. We showed up right at closing and he still offered to help. We ended up coming back on Monday and he was prepared with a list of cars for us to test. We found the perfect car and he even called the next day to see if I had any questions since driving it all day. I was so impressed!!!!

Badgrizzly

Jul 6, 2016

The people at Five Star Ford made our car buying experience a great one! Overall, the environment is friendly, the staff are helpful, and they all work to make the experience as smooth as possible. They take pride in maintaining a family atmosphere, and it shows in their customer service... I want to say thanks to Rick Dike and lee Clanton for all there amazing help.

stacey23

Jul 5, 2016

I'm a repeat Five Star customer and here's why..... Customer Service. The staff at Five Star listens to me and they all want to help me. From the service department to the sales and finance department, I have had a Five Star experience. My usual service advisors Stephen Carter and Cameron Worthy, who have always been so helpful, caring and respectful of my time. This is the second car I have purchased from my salesperson Spencer Southwell. Spencer anticipates my needs and saved me so much time with the car I just purchased, doing as much of the paperwork before I ever got there. He remembered what I liked and found me the nicest car for my budget, and he was spot on! He listens and that is a rare and awesome quality. Finally, Tit Edwards in the Finance Department provides a painless, actually fun financing experience... that's the "Tut-man Experience: discussing financing was painless and pleasant and Tut listened to my financial needs and driving habits and worked to get me all the warranties and things I needed without anything I didn't and still kept my payment affordable. He also explained everything in simple terms so I fully understood everything. I keep coming back to Five Star Ford and the team there because I feel valued and appreciated by their team. My purchase matters to them, and that matters to me.

bill84

Jul 5, 2016

The people at Five Star Ford made our car buying experience a great one! Alfred met us at the door, and he took care of us through the entire process and helped us get the best deal we could on our new car, with no pressure. Jimmy in the finance dept was quick, professional and a pleasure to work with. Overall, the environment is friendly, the staff are helpful, and they all work to make the experience as smooth and fun as possible. They take pride in maintaining a family atmosphere, and it shows in their customer service.

Adamrubio

Jul 5, 2016

Dealing with 5 Star Ford was great, told them what I wanted and they delivered quickly! No hassle, no excuses just quick and honest service all around!

yachtsrus

Jul 4, 2016

Our experience with this dealership was awesome. Alfred, Brieanna, Jimmy, Josh, and Sam were a joy to work with as well as entertaining. There was absolutely no pressure sales tactics used here. It is a comfortable, relaxed atmosphere that makes purchasing a vehicle a fun activity rather than a stress filled experience.

carawu

Jul 4, 2016

My wife and I had a limited budget and the team of Crystal Sanders, John Little, and Tut Edwars helped us with this process. Crystal is amazing if you need the help! No pressure sales, quick closing, and ready to go! Go see them for yourself to see this first hand!

Jsud99

Jul 3, 2016

Hector was very helpful and let us go on an extensive test drive. He was friendly and not pushy at all. He was patient and helped us through the process.

Angela Smith

Jul 2, 2016

I wanted to drive many different vehicles in the heat of the day and Alfred was willing to go all the way to help me and make sure we were comfortable and happy with our choice i will never buy another vehicle from any place other than FIVE STAR FORD it is definitely 5 stars and so is Alfred El-Darazi

Gobi71

Jul 2, 2016

I have to say I never thought but my first new car would be that easy. Chad my salesman make the process so easy and pleasant that I end up not only buying one car but two one for me and one for my son . Chad work with us to got us a great deal . Thanks chad .

Altman1817

Jul 2, 2016

I had a good experience buying a truck with the help of John. He was down to earth and asked me what I was interested in, Unlike most salesmen who jump to the mode expensive model.

Olga

Jul 1, 2016

I just purchased a 2015 Ford Edge Titanium, 60 miles, awesome deal!! John Little gave me personal attention from start to finish (and Crystal Sanders). I told John what I wanted, in spite of hot Texas weather he walked me through dealership and showed me several vehicles, at no time I felt like he was rushing or pressuring me to buy something I did not want or need. John answered all my questions and every Five Star Ford employee I encountered treated me with professionalism and respect the moment I walked in. My last vehicle was a Ford which I kept for many years, I intend to keep my new Ford Edge for many years to come. Ford has always come through for me and I highly recommend Five Star Ford to all my friends and family!!Thank you John (and Crystal) for your assistance!

Karen Blackwell

Jul 1, 2016

I just purchased a beautiful new 2016 Ford Escape! This is my 6 new vehicle purchase at Five Star. I am so pleased with this dealership and my salesman, David Deger! It is always such a smooth and enjoyable experience. I cannot say enough wonderful things about the entire process. I am very much enjoying my new Escape and the ease of the buying process made possible by David Deger, Jimmy Truong in Finance and Five Star Ford!! Thank you!! I will definitely be back!!!

RobertK

Jun 29, 2016

I went to 5 Star Ford in NRH to trade in my '07 Mustang on something newer. I ended up with a 2013 Ford Explorer Sport, that I love more than I thought I would!

pleased buyer

Jun 28, 2016

At Five Star Ford i was greeted by Alfred El-Derazi at the door. He remembered me from my last Truck purchase. I told him what i had in mind and he showed me three choices. The only hold up was me making up my mind what i really wanted and after that it was easy sailing. We all know car shopping can be a real beating, But i can tell you that this was not.

tgonnella11

Jun 28, 2016

I had a tremendous experience at Five Star Ford. Josh Ingram, the sales associate who assisted me, was knowledgeable, helpful, friendly, and fully-willing to work through any issues that arose - even those out of his control (which did in fact happen). Five Star Ford can and should thank Josh; because of his customer service, I fully intend to return to Five Star Ford when it's time for my next vehicle.

joy

Jun 28, 2016

As we entered the dealership we were a little apprehensive because of previous experiences at other dealerships. Alfred greeted us in a friendly manner, and we felt comfortable with him. We gave him the details of the truck we were looking for and he immediately found two that would "fit the bill." With his assistance we chose one of those trucks and "the process" started. It was actually pain-free for which we were grateful. He was very knowledgeable regarding the specifics of the vehicle and had accurate answers to our questions. What a pleasant experience overall! Alfred is not pushy, and we were most appreciative for this. We sealed the deal and drove home in a great truck. We would highly recommend him as a salesman. Great guy!!

Port06

Jun 27, 2016

I recently purchased a car with Crystal and John and I couldn't be more happy with the service that I received. I made an appointment with Crystal and explained what I was looking for. She provided the best available options for me and I was able to make a choice and get my new car.

Tifani

Jun 27, 2016

Our experience this time around was great. Lee Clanton is very knowledgeable and friendly! He was able to work magic to get us in the vehicle we wanted! We will definitely be back for our next vehicle!

Everett

Jun 27, 2016

The purchase of my new truck was quick and easy, in less than 3 hours I had my new truck .it was an enjoyable time. Jim Fairweather was very helpful in all phases. Jimmy Matthews was very helpful in showing me how to work In Sycn

Sweet Pam

Jun 27, 2016

My Experience with Diron Lintz was very Good. He was very friendly and knowledgeable. He work really hard with me to get a vehicle and I appreciate everything he has done. This is my first time buying a Car from Five Star Ford. I love My Car. And I definitely will get another car from them.

JFisher62

Jun 25, 2016

I never felt hassled or pressured in the process of getting a new Ford Focus, everyone I worked with (Primarily Alayna and Tut) was very professional and helpful.

Bob Ingersoll

Jun 24, 2016

The car buying experience can be frustrating. We were fortunate enough to work with John Hilsinger who took the frustration out of the process. He took time to understand our needs and put us in the car we needed at the price we wanted.

Bart Tyler

Jun 24, 2016

5 Star came highly recommended. Very truck savvy. Everyone I dealt with had product knowledge and customer service skills. Particularly admire Rick Dike, the sales manager who helped me.

2016mustanggt

Jun 24, 2016

Crystal & John are customer service all stars. I have purchased 4 new vehicles from this dealership of which 3 were purchased directly from Crystal and the first one from her mom when she was in sales. Every experience I've had was positive and for that reason I will return to Crystal at 5 Star Ford in North Richland Hills for all of my new Ford purchases.

tweezuh

Jun 23, 2016

Nice, professional guys. Great, easy experience selling my truck to them and then buying one of their used vehicles. I would absolutely sell to and buy from them again.

golfergoofer

Jun 23, 2016

Crystal Sanders, John Little and Tut Edwards were the people with whom we dealt at Five Star Ford. These people were very professional as well as extremely kind to my wife and me.We had heard about Crystal from a person who had bought a used vehicle and she was the sales person.When we were ready to purchase, Crystal and John began watching for a car that satisfied our requirements, and when a vehicle came in, we were notified and-long story made short-we purchased.

Wward1970

Jun 23, 2016

I expected to have the normal car buying experience, but I was totally shocked. My sales person, Lee Clanton helped make my car buying experience the best that I have ever experienced. Way to go Five Star Ford for an excellent experience.

Nina

Jun 23, 2016

My experience with Crystal, John and TUt was awesome!!' They found me the exact vehicle I needed. This is my third experience with Crystal and John. What influenced my most recent and past purchases are the women's meeting Crystal and her mother host on a monthly basis. Thank you Tony Pack , Crystal and John for all you do in the community.

Smittyakalance

Jun 22, 2016

Sam Limo was my salesman he was extremely knowledgable, and phenomenal with customer service. Every question I had Sam was able to answer. There was not a lot of back and forth it was cut to the chase and let's make a deal on common ground. I saved money, and 5StarFord made money the way car buying should be. I would recommend anyone and everyone to go deal with 5StarFord. Sam should be considered an asset to their organization.

New car buyer

Jun 21, 2016

Our experience at Five Star Ford was great. William May was personable and easy to work with on the purchase of the new Edge. No hassle, no games! Just a straight forward approach and subsequent deal. The finance dept was easy to work with as well.

Chrispy

Jun 21, 2016

I have lost count over the years on the number of vehicles I have purchased and/or leased from Five Star Ford in NRH. All aspects continues to be excellent from sales, to finance, to service.With that said, let me single out one individual that just makes life a little easier when it comes to our vehicles. Jim Rich at Five Star has been the best sales person I have worked with to date. I have worked with him on my last 2 vehicles, and the experience has been unbelievably simple and smooth.His great service doesn't end at the sale either. If I need anything such as a oil change, services, or just a question, he is always willing to help get it down or answered for me quickly. Again, Jim is always taking care of his customers (past, current, and future). Thanks again Jim for your help.

Vickie Donaldson

Jun 21, 2016

Randall listened to learn what we wanted and made it a great buying experience. We really feel he cares about the customer and not just making the sale. I would recommend Randall to anyone looking to buy a car.

blakemore77

Jun 21, 2016

Thanks again for you're hard word on making the car deal happen. This is our second car that we bought from you. Great service! He did whatever he needed to do to make it happened. I would highly recommend Bob to family and friends. Thanks again Jennifer and Randy Blakemore

nornor

Jun 21, 2016

Hector of 5 Starr Ford greeted me as I exited my Stratus. I explained that I was looking for a 2015 or 2016 Escape to replace my Stratus. He went out of his way to present me with a variety of possible vehicles, both to own or to lease. After looking at several possibilities, I finally settled on a silver 2016 Escape to lease. I have been driving it for several weeks now, and many of my friends have indicated that they have "new car envy". I keep telling them to visit Hector at 5 Star Ford and he will definitely take care of their car needs.

Keller1985

Jun 20, 2016

We just completed the purchase of a Ford F-250. The experience was very good. Associate Mark Lancaster guided us through the selection process. After he reviewed our plans for the truck he showed us many options, without applying pressure at any step. The lot had many, many vehicles to look at that fit our needs. Mark also knew the Ford line and helped answer all our questions. From paint, to options to styles, Mark showed us many trucks.Completing the process was also nice. Mark was able to help us select options once we selected a vehicle. His recommendations were spot on for our truck needs.The paperwork was also a nice experience. Mark had all the paperwork in line and ready for signatures and processing.While I am sure the entire team at Five Star is competent, I recommend that you seek Mark out to make a purchase.Five Star, a top drawer company!

Raider1960

Jun 20, 2016

Odie Terry, Service Advisor is very professional, and goes the extra mile for any problems that may I may have.Also, Charlie Dill, and Ronnie Elmore were my courtest van drivers, and were very courteous and professional.

Alex

Jun 20, 2016

I had a very nice experience with Five Star Ford. Randall was very helpful during the whole process and after. Fast and professional, just how I like it. Thank you Randall.

Lamar21

Jun 19, 2016

I have bought six trucks in the past 10 years from Rick Dike at five Star Ford sales and service have been excellent throughout the years would recommend this dealership and sales person to anyone wanting to buy new pick up and I will continue using five star ford in the future .

Vbfrog12

Jun 19, 2016

Great service! Great people! Carlton was amazing at getting us a wonderful deal. We had an amazing time with "The Tut Experience!" He made the paperwork a breeze!

tvscoop

Jun 19, 2016

We've been buying cars from Five Star for years. That's due in part to Marisa Thompson who is so kind, and smart about cars. She's always helped us figure out what's right. This time, we also worked with Destenne, who was so patient and just wonderful to work with. There was no pressure. It was about finding the right vehicle for us. Turned out, the right vehicles. We bought two cars on the same day. It was an easy and great experience. Even in finance Jimmy T was great and helped us understand what we needed to protect our cars.

Andrew

Jun 18, 2016

Ask for Randall Swindell in sales and Tut Edwards in Finance! Both of these gentlemen make your experience at the dealership great and make sure you don't feel pressured. Randall came up to the dealership on his off day to help me close out a sale on my car! Tut Edwards gives you the "Tut Man Experience" which is unlike any other in finance. You will just have to go there to find out what that means.

Cjean7

Jun 17, 2016

Alfred El-Darazi was a great help in finding/helping my husband and I into our new car. The car had some minor issues which Alfred made sure got fixed. He is very kind and I would recommend him to any of my friends or family.

Peabody60

Jun 17, 2016

Thanks to Carlton Abrams and Tut Edwards, these two men have saved my family and I so much stress. They truly are two of the best people I have ever worked with buying a vehicle. Carlton bent over backwards to help us out. The "Tutman Experiance" is an experiance you will never forget. Both men put the fun in buying a vehicle. Thank you gentlemen.

Mark B.

Jun 17, 2016

Decided on getting a new Mustang GT and started searching the many dealerships in DFW, found the best selection at Five Star Ford. Decided to check them out first and made my decision that the car would be purchased from them based on the non aggressive sales team and the reasonable pricing (I did visit other dealerships, but that was just for looking at other cars). My sales person Destenee Dowd was very helpful and not pushy as I have come to expect from other sales persons, made the experience memorable. Even had a pleasant experience in finance with David Hill, did not try to sell me extra crap that I did not want, again not the norm for car dealerships. When it comes time for a new Ford in the future Five Star Ford will be seeing me again.

Fords4Ever

Jun 16, 2016

Got a great price so took out the extended warranty. Price given on warranty was for one year and. . . finance guy did not mention it should have been times 6! Have emailed salesperson twice to find out about a $500.00 credit we should have received and he has not responded. Also stated that I wanted to buy a new truck;, possibly two now with my son looking. Still no response. I don't get it. Going in today to shop.

satisfied and happy

Jun 16, 2016

My husband, (Steve Foulks), and I (Ann) went to Five Star to buy a new truck. This experience was amazing and fun. We laughed as much as we were serious. These guys, Bob Nemri & Tony Snyder are the best.

Racer

Jun 16, 2016

I bought a brand new F-150 in January from a good dealership in South Texas - Hacienda Ford, but while 500 miles away from home a message popped up that something was wrong. It was a Thursday night so I knew I had to get it fixed ASAP. I was far away from home and had many more miles to drive during the weekend for business, so early Friday morning I went to a certain Ford dealership in west Ft. Worth and they didn't seem interested at all in helping me out. Kinda blew me off!I then drove to Five Star Ford. I have owed many cars, trucks and vans through my life and I've NEVER had such a good experiance at any dealership. I was totally impressed with all your service staff and their undertrsanding of my delima. They went way out of their way to help me and I am so thankful. Landon Owens was AWESOME. What a Fantastic young man he was. I have nothing to say but Praise for his concern and willingness to do what it took to make a Ford customer, (even though I didn't purchase my F-150 at Five Star) feel important. He was AWESOME!

mike

Jun 15, 2016

This is our 8th vehicle to buy with David Deger. He always tells us what can and can't be done. He never plays games to put you into something you don't want. We looked at a few vehicles one weekend, had a couple of calls throughout the week and set up a time to come in the next weekend. He had the truck ready to go and we spent just a little time in the office to finalize everything. Then we moved over to finance and had one of the best finance experiences ever. The Tut Experience. this guy made one of the final proceses the most entertaining ever. His energy is during the process is above all. Ask for David and Tut when you go in, they will always go above and beyond for you.

Merica101

Jun 15, 2016

I had an excellent experience purchasing my new vehicle. Actually, It was the best experience I have had at a dealership. The service and professionalism was second to none. Eddie Laguana dropped what he was doing to help me when I walked in. He was extremely knowledgable and professional. He made me feel comfortable and was not overbearing. He exemplified leadership and drive from the start. There was not a detail that he missed. He made sure that I knew everything about the process and the vehicle. He took the time to help training me on the Ford Touch Sync system and made the whole process easy. I will definitely refer anyone I come across to 5 Star Ford. Processing the necessary paper work with Tut Edwards was outstanding. He gave me what he calls "The Tut Edwards Ford Experience." He was extremely knowledgeable and friendly. He made it simple and fun. Really took the time to answer all questions and is excellent at his job. Jim Rich introduced me to the vehicle and checked on me throughout the whole process to ensure that I was being taken care of. Very polite and professional. He followed up with me via email and a phone call to ensure that all was well. Overall, I really appreciate the excellent service I received from the whole team.

NancyS

Jun 15, 2016

I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a year ago my mechanic let me down and that's how I met Ron Baron. I was caught in the middle of what my mechanic was telling me and what Ron was seeing when I brought my SUV to 5 Star. Ron took the time and the patience to explain the issue to me; to give me options to fix the issue and gave me time to think about what I wanted to do next. From our discussions, I decided to have Five Star repair my vehicle. After the repair I was still having some issues but Ron took care of it and the service department did not charge me at all to repair those remaining issues. Back in December when my SUV needed a new transmission Ron helped me walk through what the cost would be to keep the 10 year old vehicle and repair it or to get a different car. He never pushed me to go and look at the cars at the dealership. He just suggested I might want to look to compare what the prices were with the end of year rebates. Ultimately after looking at the new car pricing with rebates and talking to Ron about the cost to repair my car; I made the decision to buy another vehicle. All through this process I was never pushed or felt like I didn't know how to make the decision on my own. That's a big deal for a female. Since then I have referred 2 other people to 5 Star and they have purchased vehicles. I will be honest. If Ron goes to another Ford service dealership in my area, I will follow him. With all the employees that I have met at 5 Star Ford - everyone has been positive, helpful and courteous. Ron is the best for me. He is above and beyond my previous dealership experiences. His attention to detail, thoughtful follow up, honesty, patience and integrity are what makes him the best. Thank you,Nancy S

taylorm

Jun 15, 2016

Ollie was a tremendous help! She made my first time buyer experience a breeze. She helped me get the best deal possible. Ask for Ollie!

Tim

Jun 14, 2016

One of the easiest transactions, ever with a car dealership. Would highly recommend Mel to anyone looking for a fast and fair transaction. Great experience for the second time after purchasing another car a few months earlier for daughter.

Explorer1

Jun 14, 2016

I contacted Rick and within the week he had the exact car I asked for ready. I went to the dealership and test drove it, filled out some forms and it was officially mine. It was a great and brief experience!

IntelGunny

Jun 14, 2016

We were treated very professionally and politely by all we came in contact with at 5Star Ford. I would highly recommend them to anyone looking for a new vehicle. I just wish they were closer to where we live (About 100 miles away).

Defrea43

Jun 14, 2016

Our sales person, Doreen, was so wonderful!! Easy purchasing procedure and so friendly and fair!! Received the deal we wanted! Highly recommend her and this dealership!!

Spoon_13

Jun 14, 2016

I've bought 2 cars here and had done business with Marisa Thompson over the past 11 years, she has always done an outstanding job whenever I needed a new car. She always kept in touch even when I wasn't in the market. I would not buy a new car from anyone else, however since my last purchase she has moved into management and was unable to sell me a new car (sigh). In fact I was really worried I wouldn't get the same service from someone else. Fortunately my worries were put at ease as Ollie Jackson continued our experience of great customer service at Five Star Ford. Ollie was great!! I would highly recommend buying a car from Ollie. Also, thanks to David Hill in Financing for a job well done and Marisa for still being there as well. This is a great place to buy a car!

Spoon_13

Jun 14, 2016

I've bought 2 cars here and had done business with Marisa Thompson over the past 11 years, she has always done an outstanding job whenever I needed a new car. She always kept in touch even when I wasn't in the market. I would not buy a new car from anyone else, however since my last purchase she has moved into management and was unable to sell me a new car (sigh). In fact I was really worried I wouldn't get the same service from someone else. Fortunately my worries were put at ease as Ollie Jackson continued our experience of great customer service at Five Star Ford. Ollie was great!! I would highly recommend buying a car from Ollie. Also, thanks to David Hill in Financing for a job well done and Marisa for still being there as well. This is a great place to buy a car!

BRANDI L.

Jun 13, 2016

We just made our 5th purchase from 5 Star Ford and it was a breeze. We worked with the same sales guy since our 3rd purchase. No hassle, no rush and they want to make sure we are satisfied with our vehicle. The paperwork process was fast and easy as well. I recommended them to a friend last year and she was grateful I sent her there!

skimble

Jun 13, 2016

This is the 3rd Ford Focus I have purchased in the last 15 years. The first 2 were with a different Ford dealership. It was night and day. I could not have been more pleased with Josh Ingram and the 5 Star group. They were AMAZING! The previous dealership experience was just trying to make it work for them. And I took it. Josh, Tut and the entire 5 Star Ford experience made sure I got into a car I wanted with the financing I wanted and made it a priority that I felt good about this important purchase I was about to make. I have told everyone about 5 Star Ford and the next car they buy better come from there. I can't quit smiling! Thanks to all that made it happen.

Blaine B

Jun 13, 2016

I coordinated the purchase of my new vehicle from CA. Carlton and the dealership were very helpful with this unconventional purchase. Carlton picked my family and I up at the airport and the dealership ensured the process was completed as quickly as possible. The vehicle was as described and any issues was rapidly fixed.

Reid family

Jun 13, 2016

John Hilsinger is so helpful and knowledgeable. Thanks for the great service. We appreciate all the help with our car experience. Thank you very much

Eufemiofordf150

Jun 13, 2016

As soon as I arrived at the dealership, i was greeted by a very nice & handy staff, just how it should be when dealing with business professionals. The time that I spent at the dealership was very short, I went in, saw the truck I wanted, made the deal, & I was on my way. I highly recommend this dealership to anybody looking for a good buy.

Cthotex

Jun 12, 2016

Walked into the dealership and walked out in less than 2 hours with the deal 100% completed! Very impressed with overall experience! I came to Five Star for the first time because I like to purchase my company and personal vehicles from Todd Kaess.

Rogers63

Jun 12, 2016

I have purchased a lot of cars in my lifetime, but never has it gone so smoothly and quickly as it did working with Aaron Diaz of Sam Pack's Five Star Ford North Richland Hills. I know where I will be going in the future for my car purchasing needs.

satisfied customers

Jun 11, 2016

Everyone was very nice and friendly. They had patience with us while we werettrying to find the right vehicle and we were able to view several used vehicles . Our sales team and financial person even stayed pass closing to take care of us.

Jaye88

Jun 11, 2016

Lee, Tut and Crystal were amazing! By far the best experience I've dealt while buying a car. It was a truly the perfect situation - no hassle, no worries. They made me a customer for life!

Rogers63

Jun 11, 2016

I have purchased a lot of cars in my lifetime, but never has it gone so smoothly and quickly as it did working with Aaron Diaz of Sam Pack's Five Star Ford North Richland Hills. I know where I will be going in the future for my car purchasing needs.

AussieDave

Jun 11, 2016

Went to this dealer via the Car Pro show. Met with Josh Fichter the GM personally who took me through the whole process quickly and seamlessly. No typical haggling and no pressured upsell. Got a great deal on my new 2016 F150 Lariat 4x4. Everything was customer-focused and personalized. The Finance guy was excellent ("Tutman"). Josh was great - and it felt like a family business. This will be my Ford dealer for life moving forward - could not be happier.

Jay

Jun 11, 2016

Lee, Tut and Crystal were amazing! By far the best experience I've dealt while buying a car. It was a truly the perfect situation - no hassle, no worries. They made me a customer for life!

DEDRICK Karen Odom Henry

Jun 10, 2016

Alfred was great ,and I was impressed at how fast he meet our need.And continued to help with the vehicle purchased very polite and friendly.

SchroederFamily

Jun 10, 2016

We Highly recommend Sales Rep. Mario Hurly & Loan Agent TroungWho helped Mr.& Mrs. Schroeder get the best coverage on our Used 2014 Ford Escape Titanium.on June 8,2016. This Car was my wife's Birthday Gift ( June 24 ) from myself & herself before we retire in 6-8 years Thank you both very muchThe Schroeder Family

Customer

Jun 9, 2016

Jim and the crew at five star are friendly, respectful and willing to help find you what you are looking for and make sure you are satisfied with your purchase!

CG

Jun 9, 2016

William May was friendly, polite and listened to what I was looking for in a new vehicle. I was very impressed with his knowledge of the car and the manner it operated. William allowed me to make my decision without pressure and answered all of my questions. He was wonderful in helping me find the car which was right for me!

sdwingfield

Jun 9, 2016

Fire Star Ford-North Richland Hills (NRH) made purchasing my wife's new 2016 Escape Titanium quick and enjoyable. This is the second new SUV we purchased from the dealership in the past few years. My wife and I drive 35 miles (bypassing other dealerships closer to home) to experience 5 Stars exceptional customer purchase and ownership experience. The team of professionals makes the purchase process easy and enjoyable with both purchases. They do not play games that other dealerships do. Special thanks to Marisa Thompson, Carlton Abrams, and Anthony Snyder for their assistance with the purchase of our new Titanium. It is obvious to me that 5 Star has invested in great people, training and technology so the customer vehicle purchase and ownership experience is awesome. The team makes sure we are completely satisfied through the years. The great customer care experience does not end with the purchase! It extends to the best service department experience I have had in 35 years of car ownership. Our 2011 Escape has been trouble-free and a pleasure to drive. Our dealings with the service department have been for the routine oil changes and other maintenance. Some of the service amenities include shuttle service available if needed, a clean and comfortable customer lounge with easy access to clean restrooms as well as well-stocked vending machines for a snack and a cold drink. Michael Fitch has been our service adviser for several years, but rest assured that the entire service department staff is professional, helpful and knowledgeable. The advisers keep customers well informed during the maintenance process. Service is prompt depending on what is required.The 5 Star team will be our vehicle provider of choice for all of our vehicle needs.

Softballmom10

Jun 9, 2016

I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I stopped by the QT and while I was looking at my tire, Robert Morgan the Service Director for Five Star Ford who just happened to be at QT too, asked if I was needing any help. I told him about my tire and explained that I'd get it taken care of after I dropped my daughter off. Mr. Morgan asked me to let him and his team take care of it. I drove my car right over and was met with such nice people. I later learned that they were all done for the night and actually clocked out, but they stayed and helped my kids and I with my tire. This was such a kind act and truly appreciated. Five Star Ford will be where I always go for car maintanance. They are a group of very caring individuals. I can't thank them enough for their kindness.

Conner178

Jun 9, 2016

Beginning with the salesman, he greeted me at the door and was very polite. His name was "Bob" and he was not pushy. We didn't initially agree, but Bob worked hard for me and presented a great deal. The entire experience was hassle free. The finance manager was awesome! He was polite, friendly, and honest. We quickly wrapped everything up and my downtime at the dealership was limited! Great dealership! Will definitely buy from them again and refer others

CG

Jun 9, 2016

William May was friendly, polite and listened to what I was looking for in a new vehicle. I was very impressed with his knowledge of the car and the manner it operated. William allowed me to make my decision without pressure and answered all of my questions. He was wonderful in helping me find the car which was right for me!

jmmay

Jun 8, 2016

We have now purchased cars from Rick, Lee, and Mark at 5 Star NRH. They are always friendly, helpful, and never pressure you. We have purchased several cars/trucks from 5 Star because of these guys right here. Thank you!

Krt0709

Jun 8, 2016

I found a truck at Five Star Ford online and was very interested in it. I called my Salesman that I have dealt with that last eight years. I told him what truck I was looking at and how much I could afford. He called back and told me to come see him that he had it worked out. My salesman came in early Saturday morning and I left with the truck by 11 that morning. Diron Lintz was my salesman and he will go out of his way to get you into a new vehicle and doesn't try to pressure you into more than what you can afford. Since 2006, I have bought seven vehicles from Five Star and through the same salesperson. I have had nothing but great experience both from customer service, the finance team and management. I recommend this place over any other dealership there is.

Fire178

Jun 8, 2016

Beginning with the salesman, he greeted me at the door and was very polite. His name was "Bob" and he was not pushy. We didn't initially agree, but Bob worked hard for me and presented a great deal. The entire experience was hassle free. The finance manager was awesome! He was polite, friendly, and honest. We quickly wrapped everything up and my downtime at the dealership was limited!Great dealership! Will definitely buy from them again and refer others

Tannerhodge

Jun 7, 2016

Would recommend anyone wanting a ford to go here and work with them they were amazing at getting the deal we wanted and making it as painless as possible

wward1970

Jun 7, 2016

I have bought several cars in the past, but this was by far the best car buying experience that I have ever had. The sales person never pressured me to buy, he felt more like a friend and worked to get me every rebate that I could get. When I went into to the finance office to sign my paperwork, it was very pleasant and friendly. I plan to buy all future cars from Five Star Ford.

Greg Mitchell

Jun 7, 2016

The experience with the sales staff and all support staff was great. We have purchased numerous vehicles from 5 Star Ford in the past and each time it is a pleasure doing business with them. If your are in need of a new car or truck they are the dealer you should visit. Rick Dike is always professional and easy to work with.

Davis3746

Jun 7, 2016

My name is Patsy Davis, My husband Spencer and I are what we call part of the Ford Family. We own 3 Ford vehicles all of which were purchased at this same location. We adore Doreen Bainbridge she has been very in tune to what our needs and wants are. I contact Doreen and let her know that we will be in the market for a particular car or truck and when she sees something that fits our specifications she calls us. The sale and finance process has gone so smooth that I wish I could afford to buy cars more often. In the world that we live in great Customer Service is rare, I am very... big on service I frequent places that offer excellent service and that is why I go to Five Star Ford. I can buy a car any where but I Choose to go there because I am treated with the utmost respect from the time I drive on the lot until the time I drive off the lot. Mr. Elbert (Tut) Edwards finance person was excellent as well he and Doreen made our experience one that we continue to share with others and hope that they will become a part of the Ford family. See you all in a year or 2 to get my son his first new car. Thanks for all that you all do and please keep it up it is greatly appreciated.

Thankful

Jun 7, 2016

Alfred, Anthony, and Techie were wonderful to me. I came in to Five Star Ford to find out about lowering my current payment. I left with lower payments, way lower interest rate, and a brand new car. Wow! What a pleasant surprise! They did so much for me that I can't thank them enough! I would recommend Alfred and Anthony to everyone! They listened to my needs and exceeded my expectations.

UTLetsRide

Jun 6, 2016

What can we say?! This is our family's 4th and 5th purchase from Five Star in NRH. Completely at ease and professional. They are family to us. Our sales team - Ollie and William were thorough and worked really hard to get us exactly what we wanted and exactly where we needed to be on our new vehicles.

jamie123

Jun 6, 2016

The salesman (Diron Lintz) was awesome. He was honest and friendly.The part liked is that i was not pressured. The whole dealership was clean and friendly.. I had a bad exprience at my last dealership ( David McDavid Ford) and Five Star Ford just blew them away. I will be dealing with Five Star Ford from now on for my vehicle needs.The fiance man was even awesome and did not pressure me . The whole vehicle deal was awesome from star to finish. Thanks Five Star Ford for a good exprience.

Rich150

Jun 6, 2016

Alayna was wonderful. We loved her knowledge of the F150 and her all around professionalism. Marisa, the sales manager along with Alayna did a terrific job explaining our options and completing the deal. Anthony from finance finalized everything in a timely and patient manner . Finally although we stayed late into Saturday night the service team was fantastic, answering all our questions and preparing the vehicle like it was mid afternoon.

TXTD

Jun 5, 2016

Five Star Ford is all about their customers! Every sales representative that passed by asked if I needed assistance, but did not come across like other eager and intrusuve car dealers. They were all courteous and friendly. While we were there, they were having a BBQ for veterans. I cannot think of a better service experience I have had! I would highly recommend Five Star Ford to anyone!

pearcejam

Jun 5, 2016

David Hardick is an awesome seller. This is the second car we have bought from him and 5 Star Ford. We will never buy a car from anyone else. Dave went out of his way to make sure we had the best experience possible and went to bat as our advocate with finance as much as he could. Finance was also a good experience, and that's kind of rare! Lol! Great experience! Love Dave and 5 Star Ford!

S1a0n2t4

Jun 4, 2016

the guidance I received from the seller was the one who inspired me to buy the car. advice was excellent and very personal. the hours are perfect.

Happycamper

Jun 4, 2016

Ollie and Anthony provided a wonderful hassle-free buying experience! I appreciated their attention to detail and ended up with a car I love! I would definetly recommend this dealership to anyone looking for a new car!!

C Taylor

Jun 3, 2016

I had a great car buying experience! No high pressure sales. Just truly helpful sales people. Jim and Mark searched for the car I wanted. They put a lot of time and effort in the search! David Hill in the finance department worked to get me the best deal. I was so excited to get a better rate than expected.

hobby33

Jun 3, 2016

The car buying process was great and hassle free. John did all he could to find me a vehicle that best fit my needs and wants. John was very considerate and explored all options and spent a great deal of time with me. After thinking it over, I returned the next day and worked with Crystal on the purchase due to John being off work. Crystal made it simple and already had an idea of what I wanted due to speaking to John. Crystal made everything as easy as possible for me and made it too easy. To finalize it all, Tut Edwards assisted me. Tut had a great positive attitude and was able to answer all my questions. Overall I would definitely recommend this group of three with any vehicle purchase.

Crystal T.

Jun 2, 2016

I appreciated the time that John Hilsinger and Joshua Fichter gave us. They answered all my questions concerning options & helped narrow down what made the most sense for my family.

HalJ2814

Jun 2, 2016

Working with Alayna and Jack made buying a car enjoyable. There was never any pressure of "fast talking". They always set my expectations and met them. I will absolutely go back to 5 Star!

ZyMitchell

Jun 2, 2016

I've bought all my Fords through 5* and will continue to do so- Rick and his team go above and beyond and always offer the BEST price -

Jabbott3041

Jun 2, 2016

I have bought the last four trucks and cars from five star and will continue . Fire star service is the best and willo always do all my service . They are always on top of what ever needs to be done.

Lexie Foster

Jun 2, 2016

The car buying process was made quick and easy. All of my question were answered and explained to me. The car was ready for me when I got to the dealership and the prices was very fair. I would refer anyone back to this dealership!

Julio

Jun 2, 2016

I have bought 4 vehicles from Five Star Ford as all waysGreat folks who help us through all transaction.People like Jim Rich, Tut Edward and MM Ross.I'm very please and outstanding service.

Uchegod

Jun 1, 2016

I love the people at the 5star ford.they are kind and loving folks.i used hate ford trucks and cars,but your guys changed me..

lois123

Jun 1, 2016

Bashar Nemri earned his 5 stars. He helped my daughter find a car within her price range. He was not like some salesman pressuring you into getting something you can't afford.

Carlos

Jun 1, 2016

Very helpful patience. Nice atmosphere Fast service. My next automobile is going to be at 5 star Ford. With Jim Fairweather. Anthony. In the finance department. Very helpful

Cindy Cato

Jun 1, 2016

Carlton was just the right person for me to work with. I expressed my lack of time, explained what I wanted, what I was trading and he performed. That was the smoothest purchase I have ever experienced. Thank you Carlton!

Joeyjjh

Jun 1, 2016

BEST DEALERSHIP I'VE COME ACROSS YET! I am so grateful for guys like Spencer and Kenny here at this location. They got me the best deal on a brand new car, and gave me the best VIP treatment that no other car dealership has ever offered to me. They were very respectful and understanding. They did not push me into making a decision. They are relateable and very kind here at Five Star. It's good to be apart of the Five Star Ford NRH family! Thank you, Five Star!

Loisw

Jun 1, 2016

Bashar Nemri earned his 5 stars. He helped my daughter find a car within her price range. He was not like some salesman pressuring you into getting something you can't afford.

craigwhit

May 31, 2016

Sales person was very honest and professional and courteous. As I observed other customer at the dealership they seemed to be well taken care of by sales staff. The sales manger was also very attenive and assisted us in connecting with Hector Cojulun. I will definitely recommend 5 star Ford to potential car buyers.

szafpva

May 31, 2016

Excellent. customer service. great people and service. Why do you require a 25 word minimum? Most people do not want to have to type out information unless the experience was bad.

Happyguy

May 31, 2016

It has been a few years since I purchased a new vehicle. All I can say is that I had one of the best experiences ever dealing with five-star Ford. Todd was an outstanding sales associate. Everybody that we encountered at the dealership was wonderful. Such a pleasant experience to deal with such a welcoming environment. I look forward to working with five star ford again in the near future. I will recommend you to all of my friends.

boaggie

May 31, 2016

I enjoyed my experience at this dealership. The sales staff was fast and courteous. I was in and out of the dealership in less than 2 hours and got the truck I wanted for the price I wanted.

Bill Spivey

May 31, 2016

William May made buying a new Explorer a pleasurable experience. This auto purchase was the easiest purchase I have ever madel. He actully offered a purchase price for less than I thought I could get and was very patient with my wife and I trying ti decide on colors and packages. I would certainly recommend using this dealership especially if you ask for William May as your salesperson.

Elk

May 31, 2016

This was my best new car buying experience in 20 years. Bob Nemri is very professional and patient. He helped me and my daughter in the whole process making us feel comfortable and in good hands. I highly recommend asking for Bob when you visit 5star Ford dealership. Keep Up Bob.

Tigerbear2013

May 31, 2016

I could not have asked for a better experience! Diron provided me with some solid advice but ultimately left the decision up to me. Tut was very funny and engaging. He gave me all the ins and outs and explained things in a simple manner omitting all the finance jargon. They are both great assets to the Sam Pack and Ford names. If you want to experience a relaxed no nonsense car buying experience with a touch of humor please ask for Diron and Tut. You will not be disappointed!

Love1234

May 31, 2016

Great working with Mr. Lee. We love our new F150. Mr. Lee was Straight forward all the way. Thank you for all your help and time spent.

William Vaden

May 31, 2016

Between myself and my sons we have purchased 12 cars from 5 Star Ford in the last 6 years. Every time has been very professional, no pressure sales and great finance managers! This time in finance I was taken care by Tut Edwards. He is one of the best! I told him after today I have been Tut -erized!! :-)You wont go wrong with these professionals!

Cindy Cato

May 31, 2016

Carlton was just the right person for me to work with. I expressed my lack of time, explained what I wanted, what I was trading and he performed. That was the smoothest purchase I have ever experienced. Thank you Carlton!

Joeyjjh2009

May 31, 2016

BEST DEALERSHIP I'VE COME ACROSS YET! I am so grateful for guys like Spencer and Kenny here at this location. They got me the best deal on a brand new car, and gave me the best VIP treatment that no other car dealership has ever offered to me. They were very respectful and understanding. They did not push me into making a decision. They are relateable and very kind here at Five Star. It's good to be apart of the Five Star Ford NRH family! Thank you, Five Star!

redwhite&blue

May 31, 2016

We bought a new Ford Explorer for my wife and it was a smooth process. Rick Dike is the best in the business, no hassle. We told him what we were looking for and he brought it in from another dealership and had it waiting for us. It is exactly what we wanted. Tut Edward's in finance made sure we got the best rate we could and did a great job showing us out options on the extended warranty. Made that part of the process so simple. Jimmy took his time to show us how to work all the gadgets, from navigation to setting the lifegate height. Awesome crew, the only way to get the best deal is if it's a Rick Dike 5 star ford deal

Roger

May 31, 2016

Just bought a 2016 Ford Fusion from Five Star in NRH. I really did not intend to buy that day, but they made me a good offer and it was very quickly done. I will go back again for my next car.

Bobby0283

May 30, 2016

Todd Kaess and David Hill Sr. was a big help in purchasing my first F-150 on my own. I enjoyed their honesty and willingness to make my first car buying experience a success.

Edin7121

May 30, 2016

Bon was very helpful. Made me very comfortable woth the truck buying experience. Bon even drove the truck home so I could suprise my husband. Thanks for everything! And Jimmy found me more discounts woth Ford than I anticipated!

Ricky Syrus

May 30, 2016

Came to the dealership not expecting to get much help due to my credit score but Hector C. with Sam Packs 5 Star Ford really came thru for me. He was very friendly and worked with to get me into car that fit my budget want to thank you guys again

Bea6

May 30, 2016

I had a very good experience, Mario helped me a lot and he gave me a pretty good deal on the carI'm happy it. Hopefully I'll go back in the future for another car (:

garciajohne

May 29, 2016

Chad and Tut were AMAZING! They made my experience painless and simple! I was in a bit of a bind because my truck died that morning. I contacted the internet department that morning, and asked a few questions. They forwarded my information to Chad and we had a 15 minute conversation and had an agreement in place. When I arrived at the dealership Chad showed me my new truck and I was impressed with MY truck! I had a great experience and would recommend 5-Star to anyone looking for a new vehicle. The internet process in my opinion made the transaction a faster process!Thank you Chad and Tut!

Arthur F. Pemberton Jr.

May 29, 2016

Josh Ingram and "Tut" Edwards made this the easiest, quickest and most pleasurable car buying experience in over 30 years. This will be my future only stop my new car business. In the service department Steven assisted with the one warranty item in minutes, as he has always done with all my cars for service. Thank You.

rcooke

May 29, 2016

I just purchased my 4th F-150 from Five Star Ford in North Richland Hills and my second with salesman Mark Lancaster. Mark is honest, professional and in both my deals with him, he was able to get me a truck that meet my budget while still giving me a fully loaded truck. I would highly recommend Mark to anyone looking to buy a vehicle from Five Star Ford.Thanks Mark, hope to see you again in a few years!

zach401

May 29, 2016

Definitely felt wanted and appreciated. It always seemed as if whenever I needed anything whatsoever, the sales people and the employees would work and try their hardest to get it for me. Definitely coming back in the future.

Kyle5511

May 28, 2016

Brienna Lopez has what I consider the ideal approach to sales. Informative, patient, and no pressure. We will recommend her to friends and fellow employees. We will also buy from 5 Star in the future. Jimmy Truong was also very helpful and efficient during the finance phase.

Beltiller

May 28, 2016

We had a smooth buying experience at Five Star Ford. We have purchased other vehicles in the past. Great sales person, finance guy and after purchase guy! Great service!

happy_keller_carguy

May 28, 2016