Used Cars for Sale at Family Toyota of Arlington in Arlington, TX

solaisp

Nov 27, 2016

It was the nicest experience I have had buying a car. The service was great. I would recommend Family Toyota to everyone. I'm glad that my banker sent me to them.

Jamie Provost

Nov 27, 2016

Andre found the truck exactly as I wanted it. He had the "family" searching far and wide. I am happy with the deal and vehicle he facilitated for me. Let Andrei and his team do the same for you!

Aisha H-Jones

Nov 26, 2016

Ulrich was very pleasant, professional, and he went above and beyond to accommodate our request. I have visited this location many times over the past 9 years so I was able to see the changes in ownership and I'm very impressed with changes Family Toyota has made in such a short time. The location has been renovated and it looks immaculate. The energy is very positive, laid back, with the common accommodation's I have grown accustom to with Toyota, reminding me of why I continue to purchase the brand (this is my 4th Toyota purchase). My husband and I will be back when he's ready to upgrade his truck and we look forward to working with Ulrich and his team!!

familytoyotacorolla

Nov 26, 2016

I really like this dealership. Employees are very kind and to the point in helping me choose the car I want with the budget I have. There is a waiting room with various coffee types, bottle waters and cookies serve with TV for entertainment while waiting. This is my second car purchase from family dealership.

Carl

Nov 25, 2016

Andrie was very knowledgeable and patient in answering questions and presenting the features of each model that I showed an interest in. I've owned several Toyotas over the years and Andrie confirmed that this was the best way to go. Thanks for your help.

lynnbox

Nov 25, 2016

If you are looking for an honest dealership and and honest salesman, look no further! We traveled from Louisiana, and it was well worth the drive!

K2rain

Nov 25, 2016

I got a least and have always been unclear about them. Now I have clarity and a plan that will work for my situation. John was great and help me through the experience more so than pressuring me to buy a car. He was patient with me and friendly.

Kwangsun Yoo

Nov 25, 2016

Purchasing experience is quite pleasant. From contacting , explanation and all the deal procedure, im very satisfied with sales person, Nick. Family Toyota is the best dealership I've experienced. Thanks. Happy Thanksgiving.

Gjboots

Nov 25, 2016

Family Toyota did exactly what they said they would do. This dealership bent over backwards to make the process of buying not one car but buying two cars as painless as they could. I have dealt with my fair share of dealerships in the Metroplex but Family Toyota is what all the others wished they could be.

Ali asad

Nov 24, 2016

a great memorable experience. No upsells or pressure sales. They well accommodated my needs. The drive from Allen to Arlington was worth it. The entire team worked hard.

Bill Miller

Nov 24, 2016

The quality of service was great. My questions were quickly answered. Sales Specialist Dontha Robinson was very responsive. Derrick Mallory, Sales Director, was also very informative.

Kate2016

Nov 23, 2016

I think it's safe to say that buying a car is something that everyone dreads. However, Kash made this experience so enjoyable. He didn't pressure us and worked hard to get us the price we wanted. He was laid back and personable. I recommend him and this dealership to anyone looking for a new car. I would be happy to buy from him again.

COrtega

Nov 23, 2016

I wasn't looking for a car but I decided to stop by. It was raining, windy and cold. I approached the only salesperson outside. His name was Abe. I explained what I wanted. He showed me a great selection. I picked what I liked and we sat down to work on a deal. Abe was courteous, sociable and pleasant. He took care of everything and expedited the process. This was my first time dealing with Toyota and I AM VERY SATISFIED!!Thank you for your great customer service!! I will definitely refer you to my friends and family. Concepcion Ortega

power2theq

Nov 22, 2016

I am very happy with my purchase from Family Toyota of Arlington. It was a very good experience. They were fair and honest in their dealings and gave me a great price on my new RAV-4. I highly recommend them.

David 2

Nov 21, 2016

Andre Speed is a Very professional and accommodating sales man. The friendly environment created by toyota family arlington, encouraged me to be patient enough to listen to every details of different offers and deals.

Whoishe

Nov 21, 2016

Process was quick an easy and the staff was easy to work with. They offered a fair deal and worked with me on items that i wanted extra. Would go again.

Jim B

Nov 20, 2016

I've always purchased "practacle" vehicles in the past, but decided to get what I wanted this go around. I purchased a new Toyota 4Runner 4 Wheel Drive and I cannot be happier. I've already taken it to the New Mexico and Arkansas mountains. I love to camp and backpack, and the 4Runner is a great fit for my lifestyle. I had visited two other dealerships before Family. My salesman was Lupe and he was the reason I purchased from this location. He was personable and helpful and I felt that he truly wanted me to be happy with my choice rather than just getting the sale. I will ask for him again as I am sure my next car will be another Toyota from Family Toyota!

John from Arlington

Nov 19, 2016

I purchased a new auto from Family Toyota of Arlington this week! 2017 Toyota Corolla! My salesman was Urich Stiggers. It was a very pleasant experience and Urich was very knowledgeable and friendly -- very easy to work with. But then, everyone I came in contact with at the dealership was friendly -- just as the name says! I have purchased many, many cars in my time and this was one of the best! It was my 6th Toyota and I'm sure I will be buying more!Great Job Urich!John

Fordbuyer

Nov 18, 2016

Came in knowing what I wanted. Found the model, trim and color I wanted on TrueCar and emailed John about it. He responded in a timely manner and I went to see the vehicle. It was what I was looking for and the price was great compared to other dealerships in the area. John and the finance department worked with me to get me in it. Didn't pressure me and I could tell they were genuinely trying to help. Loving this truck!

Ninfa Cordova

Nov 18, 2016

To start we pulled in an hour before they closed. They help us to find what we where looking for. The whole process was vey pleasant and easy. Would recommend to family and friends.

Familynow!

Nov 18, 2016

Fast, simple, honest and upfront! - Wait...Are we talking about a car dealership? one word in a nutshell - AWESOME! I bought a GL450 product but my Sales associate, Andre Speed had taken the time to research my vehicle and presented it professionally and he took the time to make sure I was enjoying my car buying experience.It didn't suck! ...Can I say that? I would recommend friend and family.

Binayak

Nov 17, 2016

I consider car buying process very dreadful, from researching to finding a right price. Luckily for me i have known Michael Moseley from my previous purchase. I was clear and precise about what i was going to spend. Michael along with Kash Brewer were very helpful. I can be very demanding and persistent and they did not refrain from their helpfulness. Thanks to Kash Brewer and Michael Moseley.

JeFi*0246

Nov 17, 2016

Just recently I purchased a vehicle at Family Toyota of Arlington and was very impressed with the experience. I have purchased several vehicles over the years, new, used, leased and like many others perhaps, found the whole car buying experience a long draw out nuisance until coming to Family Toyota. I was very pleased with the whole purchase process from beginning to end. At no point did I feel rushed, pressured or belittled in any way. My salesman Andre knew my purchased vehicle inside and out, explaining all the bells and whistles to me along with answering any questions I had promptly and with confidence, not giving me the run around or typical fake sales pitches I've encountered at other dealerships in the past. The great thing was that any of the other sales staff there I encountered were genuine. What a relieve to not feel as though I was stuck in a shark tank on the brink of a feeding frenzy. I would recommend to anyone shopping for a vehicle, new or used to visit Family Toyota, it was definitely worth my time. Thanks guys for taking care of business the right way.

Son Khuu

Nov 17, 2016

Adam was a pleasure to work with. He helped us pick out a Highlander we were looking for. Throughout the whole experience, Adam and Patrick were very upfront and honest. We never felt any pressure to buy and they were there to answer any questions/concerns we had. We would definitely recommend our friends/family to bring their business here. We'll also be back when it's time for our next car.

Mary Heinze

Nov 16, 2016

I went in to test drive a Rav4 and ended up driving off the lot in my very own new 2017 Rav4. Adam was very helpful over the phone when I was setting up a time to go in and test drive a rav4. When I was at the dealership Dontha was the sales representative that was able to answer all of the questions I had. Dontha and Patrick were able to draw up different options on pricing and find the best payments suited for me. Leon was also very helpful when signing the lease agreement and going over final financial details. All around an incredible first time experience for me and great employees that were very friendly and willing to help me get my dream car. I will definitely be going back for any other car I buy.

Rotor3

Nov 16, 2016

Can be more happy with my experience with Darrell and Leon, they keep engage and updated me with the model that interest me, they even stay past their work hours helping me and gave me the best deal for my trade. I recommend this team with close eyes they will be there until you are satisfied.

truckbuyer

Nov 16, 2016

My overall experience was quite satisfactory with family Toyota of Arlington. I purchased a new 2017 Toyota Tundra and worked with a salesman named Nick. I felt there was low pressure sales and basically we were able to work and negotiate for a price I was comfortable with.

Jitaly79

Nov 16, 2016

Excellent from top to bottom! No pressure family experience, would def go back. Great guys/gals on staff. Clean dealership with excellent selection, fast and professional!

Carguy121

Nov 16, 2016

The dealer was really quick and apt., everything was done within an hour. Nick, the Internet Sales Manager is the best at his job, took care of everything, very pleasant to talk to. And they offered me the best deal in dfw area.

Tiffany Williams

Nov 15, 2016

Andrei Mihailescu was amazing. He made it simple. We didn't walk all over the lot. He listened to what we needed and found what would work for us. He didn't push anything on to us. We were in and out in 3 hours. Everyone was polite and helpful. I will go back here again. I really felt like the cared about the situation we were in. They worked hard to get the car in our price range. Very happy with them. They didn't mind leaving my husband and I alone to discuss things.

789436

Nov 14, 2016

They gave me a great deal on a corolla! Andrei was extremely helpful! I highly recommend Family Toyota Arlington and Andrei Mihailescu! It's the best.

Azle Anne

Nov 14, 2016

Once again, Family Toyota of Arlington never ceases to amaze me and pass my expectation! Service and friendliness is awesome and why I drive 40 miles even for an oil change when I don't have to! Thank you Bobby, Chase and Sergio!

Aherord

Nov 13, 2016

Staff was friendly and professional. They gave us an incredible deal on the truck we wanted and the entire process was very smooth and quick, with no pressure.

Nader Alrimawi

Nov 12, 2016

After giving this dealer a second visit, they have not disappointed me. The staff were very professional and they made us feel like we were a part of their family. They took very good care of us and were very friendly. After shopping around to other dealers, they also gave me the best deal. I would definitely recommend anyone who is in the market for a vehicle to visit Family Toyota of Arlington.

the couple

Nov 12, 2016

We worked with Urich and he listened attentively to us. He did not try to pressure.us. We would highly recommend him. Natalie and Rudy

rhon

Nov 11, 2016

Sincere and honest, not manipulative!Give you room to think.Though not much room to reduce price; however, the offer is reasonable.Communicate a sense of trust!Recommend Kash Brewer .... give him a call if you are interested in finding a vehicle.

Jordan623

Nov 11, 2016

Great dealership that treats you like a friend and family. Would definitely recommend them to my family. Worked with us and was able to be find a plan that fit into our budget.

CarGal123

Nov 11, 2016

This was our first car buying experience, and it went exceptionally well. John was very knowledgeable and extremely professional. My husband and I had several questions and John led us with expertise to make the right purchase! We could not be more excited!

stiff, jimmy

Nov 11, 2016

Very Professional. High quality conversion and very focused and attentive. Our salesman, from the beginning was very professional as well as focused and through the entire processes was very attentive to our needs. He finished strong.

Nanny go

Nov 11, 2016

Will was the best along with associates helping me get my new car. I will recommend friends & family to come visit your dealership. Thank you

Reb35

Nov 9, 2016

An overall great experience. Everyone I spoke with was straight forward and helpful. Kash, my "relationship consultant" in particular was amenable and fun to work with. I'd highly recommend at least stopping in if your shopping for a car, if only to experience a friendly, easy going atmosphere at a dealership. Something you'd be hard pressed to find elsewhere.

captcmm

Nov 9, 2016

Always have my service performed at this or the Burleson store. Friendly, fast and fairly treated on every visit. Nice to have two locations in the Metroplex.

Nikao5683

Nov 8, 2016

From the beginning everything flowed smooth and Kash and Derrick were honest, up front, never in a rush or impatient with my questions. They worked with me to get a good plan and are honest selling the cars at a very good price compared to Kelly Blue Book value. I would recommend this dealership!

Johnnykim1977

Nov 7, 2016

I've bought cars from the top dealers in Dallas and I have to say my experience with John was the best by far. It's hard to find people with great character these days but John was excellent in the way he presented himself and the way he really cared about my needs and wishes. I would recommend that you come and see John for a car buying experience that you will remember for a very long time. #comeseejohn

Reagan01

Nov 7, 2016

Alonzo and Troy were great!!!! They made sure that I got in the vehicle I came to look at and made sure I left happy. I have already been telling everyone about my experience and recommended speaking with Alonzo for the vehicle and Troy to get you set up properly with financing.

zags777

Nov 7, 2016

It was nice to go to a dealership where they respected you as a customer. Adam was very helpful and pulled the Camry of color from another dealer so I could have the car I wanted.

Shannon88

Nov 7, 2016

Me an my husband bought a tundra from this dealership and they did their best for us. Their customer service is great and I love the friendly environment and their hard work to give you the best option.

grandma&grandpa

Nov 6, 2016

Andrie is very easy to work with and was very helpful in our selection process even to the detail of showing us various colors in sun and shadow to enhance our selection.

Pc001

Nov 5, 2016

This dealership has the best staff working here. Andre Speed was very professional and knowledgeable. We were there for selling our car and started thinking about buying one from them.

Sajjad

Nov 5, 2016

I had such a great experience at familycargroupVery helpful and friendly personel. They do their best to help you out in the best way possible

Watkins87

Nov 5, 2016

This was my first time buying a car. The service here was fantastic. They explained everything thoroughly and answered my many questions. They made sure I was getting the best deal possible. They also offered a fair deal for my trade in. I felt very well taken care of.

Shania

Nov 5, 2016

Everyone was helpful and informative in my experience of purchasing a car. Especially Andre Speed. He was very friendly and helped me through each step. He made buying a car enjoyable.

Liliana Lidian

Nov 4, 2016

I highly recommend John, very professional and honest with the sale. 5 star rating. I will definitely refer new buyers to John. Thank you for working hard to find the vehicle I need.

Scuffi

Nov 4, 2016

Lupe Mejia and Derrick Mallory made this a very pleasant experience. After shopping around the metroplex we came back because of their transparency! I will definitely recommend friends and family to buy from Family Toyota of Arlington!

Scott5106

Nov 3, 2016

We had a great experienceWe came back because we felt comfortable with both Lupe and DerrickGreat guysI will definitely recommend them to many of our friends

Pawan

Nov 2, 2016

Mr. John is very expert and have a wide horizon of knowledge. He is polite and happy person. In the crowd of rude people of today's world, he has provided an excellent disciplinary actions, attitudes and behavior. Keep it up John.

Grey Ghost 2016

Oct 31, 2016

John did a great job explaining the internet side of purchasing a car. Very professional and courteous. Would recommend John to help you purchase your next car.Josh, his manager, was quick and very willing to help with all the paperwork . Went out with me on a test drive and explained all the buttons and knobs on the 2016 Prius 2. Found the car for me in Burleson at Family Toyota and had it delivered to the Arlington store promptly. Both guys worked really hard to make this purchase happen. Thanks again! Kim

Elizabeth Zumwalt-Grijalva

Oct 31, 2016

Steve was awesome! I will be sending my friends and family to see him! I found my car online and was driving off the lot in just a few short days!

Tundra16

Oct 30, 2016

I initially contacted Family Toyota of Arlington in my search for a 2016 Tundra. I almost immediately received a response from Darell in their internet sales group. I was very interested in a particular vehicle they had on the lot, but soon realized that it was slightly out of my price range. Darell "hung in there" with me the whole time and helped me find a vehicle from another dealer that was exactly what I was looking for. I've never purchased a vehicle on the internet, and had several reservations about doing so. Darell addressed every concern I had, and took the time to call and discuss all of my questions in detail. Once we reached a deal, he even delivered the truck to my home! Great experience all around, and I'd highly recommend Darell and Family Toyota of Arlington to friends and family.

Paula

Oct 29, 2016

It was my first time to visit Family Toyota and l was treated as a very important guest!. They actually listened to me and worked with my budget.Amazing family people you got!! Keep it up.

pickles

Oct 29, 2016

The dealership staff were courteous and professional which made it a pleasant experience finding the right car. I will definitely come back to this dealership.

suyun Ham

Oct 28, 2016

I bought Rav4 2016. My wife and I were so happy. I strongly recommend these staff. It is amazing, kind and honest service. I will see how they treat customer.

kmei3

Oct 28, 2016

I am in sales, and I STILL had fears of dealing with car salespeople. All my experience has proven, the they keep true to their negative cliche. HOWEVER, Kash Brewer and Family Toyota was the easiest, most professional car buying experience I've EVER experienced. They were friendly and professional evey step of the way. I had LOTS of questions, especially regarding the numbers, and customer service after the sale. They answered them beyond my satisfaction, and were transparent about their process the whole step of the way.

Dian

Oct 27, 2016

Got me all set up with the truck I wanted, quick, easy and nice! So excited! Washed and tank is full!thanks a bunch guys! Would buy again!

eddie

Oct 27, 2016

My sales representative was Cristian Hernandez and he did an excellent job of explaining the process of purchasing or leasing a car. My wife and I were given information on the Deals they offered and the dealership. We ended up leasing a Highlander and a Corolla. The process was so easy.Great Job Cristian!!!Eddie

Karen Harrod

Oct 27, 2016

Robin has been servicing my Highlanders for year. He is a great Service Advisor, and always helpful. When I call he is always there to schedule my appointment.

Toyota review

Oct 26, 2016

It takes almost 2 hours to get paper works ready to sign then found out sell price was wrong and my first name spelling wrong.

wlingchiu

Oct 26, 2016

We had a great experience purchasing the used mini from your dealership. The car has been awesome. Thank you all! We hope to get another from you later!

dsperry

Oct 25, 2016

Urich and the staff at Family Toyota made the buying experience as painless as possible. Easy to work with. Very informative and helpful. I will return for service and future purchases. .

Blessed

Oct 24, 2016

Matt the finance manager, Nick Chargualaf the sales associate and Drew the finance guy are all beyond amazing ! They not only made the purchase of my brand new Camry smooth and easy they truly made me feel as a person of importance! To me it was not about making the sale to them, yet it was the exact opposite they were more concerned with me and my wants and needs! This has never been my experience with the purchase of a car! These guys are amazing and a BLESSING upon my life ! Thank you Family Toyota!! I appreciate ya'all from the bottom of my heart!

kaylamw

Oct 24, 2016

I came in just to waste time and look around. Then I ended up trading my car in and getting my new car. My experience with this dealership and my salesman Sergio was amazing. It was first time buying a car on my own and they were very helpful and explained everything to me. I got a great deal. Thank you!

tayota

Oct 22, 2016

the sale person was excellent , vrery informative .he was very good giveng us details. he was patient while showing us different cars .he made the over all experience enjoyable.

Kartersmom

Oct 22, 2016

Service was great here at Family Toyota! Nick was knowledgeable about everything. I explained to him what I was looking for and he delivered immediately! He''s very personable and showed much patience with all my requests. I would strongly recommend this wonderful dealership and Nick too! It is clean, modern and welcoming when you visit Family Toyota! I love my new car!!!! Thank you so much!!

Isabel.boni34

Oct 22, 2016

I came in just to look around to find my first good car. Kash quickly assisted me and asked me what I was looking for. Kash brought up a car, let me drive it home to show my mom, and made sure that I was comfortable with the price and style of the car. I had to come back the next day because of time but a deal was made. I have to thank Zandor for assisting my mom and I the second day for being able to speak Spanish with my mom. Derrick was extremely flexible! Total thanks to every single one of them!

brentc

Oct 21, 2016

Recently purchased the Toyota 86. The crew at Family Toyota was extremely courteous and helpful. Best car purchasing experience I have ever had. Will definitely be back.

ashleynicholedavis

Oct 20, 2016

I purchased a Toyota RAV4 from Family Toyota of Arlington today. It was an excellent experience and we will definitely be back if we ever need to purchase another Toyota. Our salesman was Nick and he was honest and straightforward. We worked out a price and there were no surprises! We were in and out in about an hour. Thank you Family Toyota for a great experience!

Brentam

Oct 20, 2016

We are absolutely thrilled with the experience we had at Family Toyota of Arlington. Andrei Mihailescu was very professional, friendly, and accommodated every single request we had. From the test drive to answering any questions/concerns that we had, Andrei was thorough and competent. He even helped me to hook up the Bluetooth in my new car. Leon in finance was personable, knowledgeable and friendly as well. We visited the service department and Benny Gonzales satisfactorily answered a question we had about the service record of the car we were buying. After visiting several dealerships in the area, I can easily say that Family Toyota has the best customer service in the area. We absolutely love the new Highlander! Thanks!

Weiland2

Oct 19, 2016

We have purchased 12 + vehicles over the last 35 years. The last 9, new. Our experience with Adam McCue at Family Toyota of Arlington was excellent. We wanted and purchased exactly what we were looking for, down to the color, interior and exterior. Thanks Adam! He is friendly and knowledgeable and great to work with. Leon Suggs in finance, was just as friendly and knowledgeable. I have to mention the receptionists also, very pleasant and welcoming. We haven't met the service department yet, but are expecting more of the same.We love our new Camry, thank you!

Acosta88

Oct 19, 2016

I had a great experience at family Toyota of Arlington. Steve was very helpful and made my car buying experience fun, quick and easy. I would definitely recommend both him and the dealership.

Hope T

Oct 18, 2016

Everything went smoothly. There wasn't any high pressure sales tactics. The lender I thought I was going to get changed (don't know why and didn't ask) but the interest rate didn't go up so that was fine. I would do business with them again and recommend them to others.

Davidh

Oct 18, 2016

This place is a excellent dealer, all the personal are extremely friendly and honest, the sales rep help whit honesty and respect, I totally recommend this Toyota dealer

Kerry

Oct 18, 2016

For a dealership that has only been open under current ownership for a couple months the staff was very friendly and embraced the Family Toyota values. Someone at high level has the staff working as a team. All questions were addressed appropriately and if the answer was unknown then the knowledge of others was openly requested.

JingSL

Oct 17, 2016

I will recommend! KNOWLEDGEABLE friendly staff and made sure they answered all our questions. A must location to go if your looking for a new ride!

AngelEyez1967

Oct 17, 2016

I purchased my 2016 Toyota Camry from Andre Speed. He is by far one of the most knowledgeable, attentive, caring sales people I have ever come across. His attention to detail and unrelenting patience while working with me and my elderly father who was in another state was exemplary! Andre Speed is the bomb.com and others can definitely learn from his outstanding customer service skills!I will be recommending that my friends and colleagues visit Family Toyota and ask for Andre Speed! He absolutely puts the "Family" in Famiy Toyota!Stella StephneyA Very Satisfied Customer

andra lozzi

Oct 17, 2016

Since 2001, my family, friends, and I have bought our cars from Andrei Mihailescu. Most of us are repeat buyers from Andrei. He's great!

Tammie

Oct 17, 2016

I am a long term Volkswagen owner but in light of the recent emissions scandal it forced me to look at other auto makers. Very impressed with the Toyota Prius V and even more impressed with Family Toyota and my salesman, Lupe. One of the best car purchases I have ever made! Also a big thanks to Lyman for sealing the deal with a promise of continued customer satisfaction.

adamfalkofske

Oct 16, 2016

I was upfront about not wanting to buy - just look - and Andre was very helpful and very accommodating. The location is very new, but it's a great place.

Rmartin517

Oct 16, 2016

Drove 5 hours and stayed over night to buy a used 01 Tacoma double cabI've been looking for 6 months. The truck was what I expected. Thank you family toyota.

hbkabc

Oct 15, 2016

Was treated very well here, didnt have any issues with pushy salesman. Felt like i got a great deal. Did a really good job on helping me out.

Aubrey1

Oct 15, 2016

John and the folks at Family Toyota made buying our Highlander an enjoyable experience. They were friendly, helpful, and efficient. I would recommend Family Toyota for your next purchase.

Reno1816

Oct 15, 2016

i went to family toyota to get the servide maintenance of my highlander guees what i go to front desk to ask for a price of a pick up, the lady in the front send me with Kash Brewer. He got an ecellent customer services and has all the solution that you need. I was asking for a tacome 2013-2015 but i leave driving a 2017 toyota tacoma trd sport thanks to him. I recommend him and the dealership.

BridgetW903

Oct 14, 2016

Will was great! We did most everything over the phone, since we were a couple of hours away. Bought my daughter her first car from Will and we WILL be back to purchase again!!

DD

Oct 14, 2016

We had been looking for weeks and narrowed down to a Toyota Camry. We had used various sites and apps. We had a couple bad experiences at dealerships, but Family Toyota was a true breath of fresh air. My husband found a list of certified pre-owned cars on Edmunds and we really liked this Camry at Family Toyota. I actually was not aware of Family Toyota before this as they are new. I was actually at another dealership negotiating on 2 other Camrys. I started texting with John West at Family Toyota while at the other dealership. He explained they have really aggressive pricing on the web site. The Camry at Family Toyota was still under factory warranty and was just what we were looking for. We decided to visit Family Toyota. They were closing in 30 minutes, but we were warmly welcomed at the dealership by John West. We looked at and drove the car. It was amazing. It was in the best condition of any others that we had driven. There was not much negotiation. We paid the sticker price. It was reasonable, but we tried. We did get a $200 gas card from Edmunds because that is how we came to the dealership!The process was quick and painless. The finance process with Richard was the quickest I have ever seen. There was no pressure and just offered some options. I had been to several dealerships and this was an amazing experience. I would highly recommend!

Luis43

Oct 13, 2016

Yesterday I closed on the purchase of a 2016 Toyota Highlander. Nick took care of the process and was able to make the process very easy. He was very attentive and was in constant communication with me. He even took the time to deliver the car to me in order to accommodate with my schedule. These days are not easy to find people committed to customer service and the commitment that requires to offer a top one. I will definitely will be recommending his services and dealer to my family and friends. Thanks Again Nick!!

Msunka

Oct 13, 2016

This is my first time shopping for a new car and after some research, I made my way down to Family Toyota in Arlington. I spoke with Sergio on the phone prior to heading out and he was ready and waiting for us. The first car he brought out was the perfect color and we went on a real test drive, both highway and city. After the thorough test drive, I was convinced that this was the vehicle I wanted. The sales manager, Lyman, was great to deal with and we walked out with the car the very same day. I'm extremely pleased with my new Camry as well as the experience I had with Sergio and Lyman. I look forward to bringing my vehicle back to this location for regular maintenance and service.

Mmjohnson523

Oct 11, 2016

Purchased my 2016 from John West and the transaction was simple and easy. He made the process go smoothly and not much negotiating was done because his initial price was one that I was happy with.

Markela

Oct 10, 2016

The attention from Adam Ramsey - Sales Specialist at Family Toyota of Arlington, was excellent, very professional. Adam was very patient and went on to explain on details every question. He took the time to show me the cars and their different features on each one.The second time things went smooth including the paperwork for the car, on every detail. Finally, the paperwork was done and I left driving my Toyota Camry SE 2017.Very Please, with the very professional attention from Adam and all the Team. Thanks a lot. I have the feeling is the beginning of a long business relation.

Paul2324

Oct 7, 2016

We put Nick through a lot as we negotiated the price on my new Toyota Tundra Platinum. He was very patient and understanding of our needs and limits. He was courteous and professional through the entire process even though it was getting late into the evening.

Danielle Green

Oct 6, 2016

I was a little apprehensive about purchasing a new vehicle. However, it was made into a smooth experience by the Family Toyota. I walked in and told then what I wanted and to a "T" that is what I received! I was told by Will that I'd be taken care of and I most certainly was. It could not have been a more positive car buying experience. I highly recommend Family Toyota.

Selena Sparrow

Oct 4, 2016

John west picked us up from the hotel, loaded the car with our luggage and made the experience as a whole so much more better.

wayne555

Oct 4, 2016

I was on line looking a car in Arlington Tx..And Family Toyota came up.I put in what kind of car what I was looking for. And Mr.David Neville.call me and help me out 100%.with the car I was looking for.Thanks to David Neville And the Toyota Family of Arlington.

Wade

Oct 4, 2016

I received such excellent help in finding the right car for me at the right price. The friendly service provided a wonderful experience for me and I'm definitely spreading the word!!

Usha Cooper

Oct 3, 2016

Friendly and fast service.Personable.Taking the car home today.Greeted at door unlike some other dealerships.Managed to get credit approved today too.Very impressed with service.

walter77

Oct 1, 2016

Nick is a super salesman. He went above and beyond to help us on our new Tacoma .I would like to tell my friends next time they want to buy a truck or a car to come and see Nick at Family Toyota.Thank you very much from :Walter &Jenny Alvarenga

anasisarah

Sep 30, 2016

this is for josh , drew and ADAMTHESE THREE MEN WERE OUTSTANDING IN CUSTOMER SERVICETHEY WERE PROFESSIONAL,SKILLFULLY AND FAST IN HANDLING THE PURCHASE OF A NEW TOYOTA COROLLA.THEY WERE KNOWLEDGEABLE AND EXCEEDED OUR EXPECTATION

Ross Walker

Sep 30, 2016

This is the second car that I have bought from Josh, each time he has gone above and beyond to get me the best price for the car we picked out as well as my trade in. He knows the toyota cars and truck and takes the time to go over them with you. I will do business again with Josh and Family Toyota.

nini91

Sep 30, 2016

I gave Family Toyota of Arlington this review because they were able to do what other dealerships I visited were unable to do. They got me into a 2016 Scion iA with reasonable payments and a reasonable rate! The gentleman who assisted through this process was Dontha Robinson and he was incredible. I went in with no intentions of getting a car and he showed me otherwise and I am truly grateful!

AmyK

Sep 29, 2016

My daughters late model, high mileage vehicle finally gave up. We had to help her purchase her first vehicle. I am so glad we found Family Toyota of Arlington. The whole process was smooth and gimmick free. I have purchased many cars and I found this dealership to be stress free. I highly recommend Family Toyota of Arlington and especially David Nevills!

donnar

Sep 29, 2016

Andre was extremely helpful. Got my new IPhone set up with the car and also inflated my tires for me. I am back in business.

Funminiyi

Sep 29, 2016

I got there with the hope of buying pre-owned car but was surprised when I was told I can buy new vehicle. They did everything within their power to assist me and was able to go away with 2017 Toyota Camry . I give big kudos to the sales representative and the finance manager , they are wonderful guys.

camryowner

Sep 29, 2016

Dealing with Adam Ramsey in buying my new Camry was a pleasant and painless experience. I will recommend him and the dealership to prospective new car buyers.

Mike

Sep 29, 2016

Adam Ramsey was excellent! Majority of our communication was via the net and it was great. He was quick to respond and always thorough. Adam was very down-to-earth and easy to work with. It really was a pleasure. And when it came time to come in for the paperwork, he lead me through the process and, if there was a wait, he would step in and facilitate.I would do it again with Adam and Family Toyota.

Nick Phan

Sep 28, 2016

Great service very fast and easy process on buying a Toyota Avalon. Please ask for Dontha Robinson very good salesman. I will definitely will be going back to Family Toyota of Arlington, when it time for a new car.

Susanelaineward

Sep 28, 2016

Loved the easy feeling and process of working with the guys here at family Toyota. Urich was very positive and instructed me on the features of the car.

Buyer of tundra

Sep 27, 2016

Dealership had a large selection of Tundras to choose from at location, and also had the capability to bring vehicles from sister stores. Very good pricing.

NewTruck17

Sep 27, 2016

Nick offered to bring a truck off a sister lot for comparison, went through many (many) details with us, and helped work a deal to get us in the ideal truck. Thanks! :)

T

Sep 27, 2016

I would recommend Andre Speed and Family Toyota of Arlington to others who are looking for a new Toyota. He was able to explain everything in the car and he promoted the Toyota brand very well. Andrea setup my phone on blue tooth. My overall purchase experience at Family Toyota of Arlington was GREAT!"T"

johnannliz

Sep 27, 2016

Chase did an outstanding job of explaining the merits of synthetic oil vs. standard oil and of updating the associated paper-work for the transaction. I appreciated his interest and enthusiasm.

GerryT

Sep 27, 2016

On Tuesday, August 13, 2016, I found a 2016 black Tundra Crew Max on the internet. I requested the selling price and in just a few minutes later Nick Charqualaf of Family Toyota of Arlington responded to my request. Nick called me and advised that the Tundra I was interested in was at Family Toyota of Burleson and he would have someone deliver it to the Arlington dealership, which was much closer. While en route to Arlington, Nick called me again and said that He had a family event he was committed to attend and said that Amanda mcLeroy would be meeting with me to show the vehicle and answer any questions I had. Nick said the vehicle I was interested in was now at the Arlington dealership and will be ready upon my arrival. Shortly thereafter, Amanda called me and said she was at the Arlington dealership and would be happy to show the vehicle and I could take a test drive. Upon our arrival, my wife Vikki and I, met with Amanda. I must say that she was very nice and answered all our questions. Of course I was very impressed with the Tundra. Amanda was very personable and very knowledgeable about the vehicle. She is a great listener and we were very comfortable with her. We did not sense any "hard pressure" and were very relaxed. In fact, our experience was very pleasant. Richard, the guy in finance, also was very pleasant and knowledgeable and explained in detail all the items on the buyer's order including the extended warranty. The next day in picking up the Tundra, Amanda was at the dealership and explained how to do some of the procedures to operate some of the features of the vehicle. She even set up my phone on blue tooth. Amanda even climbed into the bed of the truck to show me how to install the tie downs! As I was about to leave, Amanda shook my hand and said, "Welcome to the family." I took that to mean the Family of Toyota.The next day, which was Thursday, Nick called me to thank me for purchasing the vehicle and said if I needed anything else or if he could assist me in any way, just call him.I have purchased many new cars over the years since 1970 and I have never had such great service or have been treated as well as by Nick, Amanda and Richard treated us through the whole process of purchasing the Tundra. By the way, the folks that got the vehicle ready for delivery did an excellent job!! I love my Tundra!!!Gerald Teague

David Snider

Sep 26, 2016

Adam Ramsey is one of the best sales people I have worked with. He quickly located the Tacoma I was looking for and was great at working my deal with the sales manager. I had a very poor experience with Toyota of Rockwall, but Adam and the rest of the professionals at Family Toyota quickly helped me forget that experience. If you are looking for a car dealership that will treat you like a king, Adam and the folks at Family Toyota are the place you need to go. I recommend them to everyone and it is where I will make my future purchases. Thanks Adam & Family Toyota!!!!

Rp1009

Sep 26, 2016

Very good service. I started discussions over email and let Josh know what I was looking for, my budget, my trade in information, etc. We scheduled some time for me to come in and see what trucks fit my needs. Once I arrived Josh had a couple of trucks for me to look at. He even had one of the trucks brought in from their other location so I didn't need to drive to see it. Then the finance team helped me get my payments where I wanted them. Overall great experience.

Happy customer

Sep 24, 2016

David is an amazing person and words can't describe how grateful I am. Very calm spirited and went above and beyond to help me get my vehicle. Drove in the dealership not sure what I want to do and he walked up to me so welcoming and so friendly. I spoke to him about my reason for the visit and he just smiled and said he would be more than happy to assist with my needs. Right then I was confident and trusted he was going to take care of me and he surely did. I must say Family Toyota of Arlington blew me off with exceptional customer service. Would 200% recommend David Nevills to anyone who wants to purchase a vehicle with great customer service. Family Toyota of Arlington rocks!!!!

Black Hybrid Guy

Sep 24, 2016

Went looking for a good deal on a Toyota Camry Hybrid. Had talked to a few other dealers in the area, but they started arm-twisting and demanding commitment when I was simply asking some questions about what was immediately available to replace a car totaled in a wreck. Because of the settlement and rental car situation, I had a very narrow window of opportunity to purchase a car. I also was not in control of the timing since I was waiting on the insurance company.On the advice of a friend, I checked Family Toyota's website and found a car that seemed like it might fit some of my criteria, so I submitted a query. Darell Shaffer contacted me and we began a conversation about how he could get me the right car for my budget and needs.He suggested a vehicle that met my financial goals and worked with me to ensure that my wife was happy with it before we closed the deal. Leon in the finance department offered me the various options available and I worked with him to find an appropriate extended warranty package to match our driving patterns and provide maximum value for our dollar.Both Leon and Darell were a joy to work with and made the car-buying experience a pleasure. Both of them worked to make sure I was satisfied with my purchase and received the most value for my dollar.

David Bowen

Sep 22, 2016

Family Toyota and especially John West gave me the best car experience yet. I have purchased a lot of cars in the past and I can say that John West has been the best ever. I live 380 miles away and requested information on a car through the internet. John responded and to start with, I thought there was some kind of catch. Nobody gives an offer like I got over the internet before I even talk to them. I called John and we essentially made a deal right over the phone. I drove to the dealership at the end of the week and everything that John had promised was there. They didn't even have the car I wanted on the lot and John found what I wanted and got it there in time for me to finish the deal on Saturday. Next time I need a car, I will definitely consider Family Toyota, even though they are 380 miles away from my home.

Aprilbowen

Sep 19, 2016

John was very friendly to me and was able to find me the exact car that I wanted at another dealership. He got it there on time and made the process of buying a car much easier. I would definitely recommend him to anyone who wants an easy car buying experience and even if they don't have the car you want they will find you the car and get it there quickly!

Silverfox

Sep 18, 2016

John was a very nice young Man). He helped with the purchasing of a Corolla for my daughter. He was patient with us while my daughter was being difficult. I am a veteran and I enjoyed working with a veteran.

Godwin

Sep 18, 2016

Rich Stiggers was patient and helped me find the car that will meet my needs. Daniel(the supervisor) gave me a thorough explanation of the difference between take a car loan and leasing.

quyendo

Sep 17, 2016

I highly recommend to take car service at this Dealer. Nice staffs supports customers with professional attitudes. They strive to bring the best solutions for every needs of customers.

Frugal Family in Arlington

Sep 17, 2016

We are purchasing our first new hybrid Toyota Prius after owning a full-size Lexus SUV! The process of coming into family Toyota was seamless! Honestly, we had visited Carmax prior to our visit at family Toyota and Not only did we receive $1000 more for a trade-in we also received $3000 off our MSRP purchasing price! Amazing! There was only feeling of integrity throughout our ordeal! The service contact and follow up was fantastic! We are now new proud owners of a Toyota Prius and I love the 839 miles per gallon range displayed on the screen console!

wesrj21

Sep 17, 2016

I contacted the dealership about a vehicle that was being shown on the website but was at the Burleson location. I was placed in contact with John and I let him know about my inquiry and that I lived closer to his dealership than Burleson. John offered to go get the vehicle from Burleson and bring it to Arlington. My wife and I went to the dealership and John was very friendly, honest and helpful. He was not pushy and very understanding of our financial concerns. Ultimately we were able to all meet the goal of getting us in the vehicle we initially inquired about. I would highly recommend John to anyone looking to buy another vehicle.

Timothy Meremikwu

Sep 17, 2016

All 4 associates at Toyota Family in Arlington that were involved in my purchase were very helpful. They all worked together to make my experience a positive one. The car buying experience for a shopper can be very stressful. The guys made it a positive one for me.

Duranbo44

Sep 16, 2016

Great salesman I picked out a jeep they transferred it over for me and I'm happy with my purchase. Would recommend David to anyone.

cjimenez1102

Sep 15, 2016

Urich was not pushy at all when my son and I came to buy a certified pre owned vehicle. Made an appointment to meet with him, and my son left with his new car that same day! Thank You Urich for such an easy experience!

Lilran

Sep 15, 2016

Just a great overall experience first time buyer wasn't really looking but the salesman I worked with sold me on a car and I couldn't resist I have referred him to everyone I know

Stephanie.mickle

Sep 15, 2016

Family Toyota of Arlington is a great place to purchase a car. Leon and Christian did an amazing job with helping me purchase my first vehicle. I would recommend them for anyone needing a new or used vehicle.

Kina49

Sep 14, 2016

I am ever grateful to my salesman Andre Speed personally taking care of me and putting me in my new 2017 Camry. The Family Toyota staff was very professional and their customer service was impeccable. I very pleased with my experience and will gladly recommend Family Toyota to family and friends who are looking to purchase another vehicle.

Marlinmonty

Sep 14, 2016

Easy as falling out of bed truck buying experience from Family Toyota today . Talked to Darrel on the phone as we live over a hundred miles away . Told him what I wanted , color and price range . Literary 5 min. we had a vehicle and price that was worth passing by 3 that I know of dealerships to buy from . But wait it gets better ! They brought it to us at our home ! OVER a hundred miles ! Exact truck we wanted , exact color , at the best price we could get on the internet or phone . Very impressive outfit , impressive staff that we met at our home . We never set foot at the dealership as it was too far and we don't really like to drive in Dallas traffic anymore .I tip my hat to Family Toyota , well done !Ronda and Warren , Durant Ok .

Bumpy1breck

Sep 14, 2016

I have always dreaded the process of looking for and purchasing a car. David Nevills made today an absolute pleasure. He listened to me. He understood completely what I needed. He was able to find exactly what I wanted. Within about three hours this very happy customer drove home a new Rav4 named Sport. His customer service skills are more than excellent. I will highly recommend him to my friends. The personnel in the finance department were excellent also. I am so glad that Family Toyota is in Arlington!

Gamora111

Sep 13, 2016

I found the 2016 Toyota Corolla that I was looking for here. Willie, the salesman, was very helpful in completing the process. Very pleased with the car. Financing process could have been better explained.

Brian1

Sep 13, 2016

Andre Speed and the rest of the team were great throughout the process. All of my questions were answered and the price was fair. I would do business with them again.

Jessdc327

Sep 11, 2016

I am a first time buyer my dealer Andrei was very friendly and Michael (the manager) and his team worked hard to get me the truck I wanted. They ended up getting me a much nicer truck, which I never thought I'd get and the best part is they were able to keep it in my budget! Amazing team, everyone was so friendly, I would w/o a doubt reccommend these guys!!

Veronica S.

Sep 11, 2016

When you go to buy a car, you typically don't expect for the experience to be easy. You are excited for the prospect of getting into a new car, but the stigma of a "delearship" and a "car salesman" can put added pressure on the process.My parents started the Toyota Trend in my family the year I was born. A 1995 Toyota Camry, that I grew up in and learned to drive in, my very first car. It has over 277k miles on it, and still drives like a dream. My husband has horrible luck with cars, so when it came time to get a new one, we decided against a used one. Yesterday we bought a 2016 Corolla. I am thankful that my parents instilled the Toyota Tradition in me, as I could not be happier about our new car.Family Toyota was by far superior to all expectations previously held in both myself and my husband's mind. Andrei M. took the time to call and check in with us while we debated which car we would be purchasing. Darrell S. communicated with us as we looked at the specs and details of cars online. Finally, when it came time for paperwork, Leon was amazing. He laughed and talked with us, and really made a connection. I would highly recommend using Family Toyota of Arlington.

Cargirl

Sep 11, 2016

My salesman, Adam Ramsey did a stellar job. He was the best salesperson I have had the pleasure of working with! He quickly and effectively addressed my concerns. He did an excellent job of finding the car I wanted and securing it for me at a good price. I drove 300 miles to buy my car at Toyota of Arlington! It was worth it!

Eneida and Cory Martin

Sep 10, 2016

This was the best car buying experience I have ever had. My wife and I were there for a total of 2 hours. We appreciated the straightforward no beating around the bush deal. There was no Fuzzy Math games being played. Family Toyota has earned our family business.

GGCamry

Sep 9, 2016

I greatly appreciate the experience provided by John West and Family Toyota of Arlington. No other dealership in the area even came close to price offered by John. John and FTA really do operate very differently than the other Toyota dealerships. I have had more than my share of very bad car buying experiences. So I want to stress that this experience was by far the very best. I appreciate Johns professionalism, honestly and great customer care.

bfff

Sep 8, 2016

The overall buying experience was excellent. I had the pleasure of working with John West, who took every opportunity to demonstrate his product knowledge and his professionalism in sales. All aspects of the transaction were very upfront and transparent. The complete transaction was completed quickly. I drove away with a with a very positive opinion of Family Toyota.

Gbak39

Sep 7, 2016

Excellent experience. I was given a very fair price upfront and the pricing was completely transparent. I appreciated their honesty and they customer service was amazing! I recommend the dealership to anyone looking for a quality vehicle from a family run business.

One Satisfied Customer!!

Sep 7, 2016

Went to Family Toyota's grand opening and was very happy to get EXACTLY what I wanted!Was not sure I was going to buy a car that day - just kicking tires but my salesman Sergio Valenciatalked to me about what I wanted and then produced exactly the car I was looking for!! There was no pressure!! They gave me a very nice deal that fit my budget! I couldn't believe how easy it was and the good interest rate I was able to get!! LOVE MY CAR!!! beautiful color - get lots of compliments!The best part was when my son looked at it and saw it was a Prius 2 - he said "Mom, you don't get leather seats with a Prius 2 - and I said "I did" - I had told Sergio I would like leather seats and lo and behold I got them - apparently it was a custom - since car was 2 years old.

Nelson365

Sep 6, 2016

David was a true professional at his craft. Worked with my credit and got me on the road. Very satisfied with the way they treated me and my wife. I will recommend David Neville and Family Toyota of Arlington any day of the week. Come see David Nevills and tell him Nelson sent you.

Firefighter18

Sep 6, 2016

I looked online to purchase a new vehicle. I received a lot of phone calls from other dealerships. Nick Chargualaf from family Toyota contacted me and was the only dealer that did not pressure us to come in without finding the exact vehicle that I wanted online first. Nick started the car before we got there so it as cold when we went to test drive. Family Toyota beat the price of other dealerships by a long shot. Great service and I would recommend anyone that is purchasing a new vehicle to come to Family Toyota of Arlington.

Dleavines4

Sep 6, 2016

Nick helped us today and we couldn't be happier that he did! Very friendly and efficient. Prices are unbeatable and service is the best we've had. Building is very nice,location was out of the way but very well worth it! If anyone I know is planning on car shopping, I will send them here! Thank you Nick and Family Toyota of Alrignton!

Regubamis

Sep 6, 2016

I came in to have my car serviced and Terri was there within seconds to meet me and get me settled in. Nick is one of the sales associates there and just talked and socialized with me till my car was ready. He also shows me a few cars and was like extremely knowledgeable. I ended up buying a car and recommend him, Terri and family Toyota to anyone looking for a ride.

MelissaS

Sep 6, 2016

My mom has been researching new cars for awhile and has worried about making the right decision. She wanted to stop by Family Toyota of Arlington just to check out the Camry. We drove into the parking lot and were immediately spotted by a salesman who headed our way. She really just wanted to look and didn't want any pressure from a salesman so seeing him walk toward us before we even got out of the car worried me a little. He introduced himself and asked Mom what she was looking for. After hearing that she has arthritis in her knees, he immediately recommended the Rav4. David was so helpful and patient and he put Mom at ease right away. We never felt pressured at all. We could not have had a better experience. After months and months of dreading the process, Mom walked away feeling confident about her decision. I can't thank David enough! It was a blessing to meet him!

A_Customer

Sep 6, 2016

Our experience was marred by an inventory snafu between the two (Burleson and Arlington) lots. They found out about the car inventory mistake that morning but didn't tell me over the phone before I came over. (We had 3 phone calls with two different people. You'd think they'd bring it up at one of those calls.) It wasn't until after about 30 minutes into the appointment, they told us about the mistake. Therefore, this slow disclosure felt disingenuous. This ultimately colored our experience. That said, our interactions with the personnel of the Arlington location, particularly the sales rep, were friendly. They also put the wrong sales rep's name on our buyer's contract. Hopefully, these issues were just growing pains for this new storefront.UPDATE: Matt reached out to us and helped improve the situation. His response and fast action was excellent and much appreciated. Thank you so much!

Car Buyer

Sep 5, 2016

I was interested in purchasing a 4Runner and was able to locate the vehicle we were interested in, take it for a test drive and conclude our purchase in 3 hours. The purchasing experience was pleasant, quite unlike the experience we had previously at another dealership. The price quoted for both the vehicle and the trade were fair, and the negotiations avoided the silly gyrations you experience at some dealerships.

Mathews

Sep 4, 2016

Everyone was friendly, responsive, helpful and were not at all "pushy." They were detail oriented and customer-focused. Highly recommend this dealership to anyone interested in purchasing a car.

Doug Johnson

Sep 4, 2016

The problem was identified and cleared with no problems in a timely manner. The repair, required that parts had to be ordered. The car was kept over night and a rental car was provided, at no cost to me, the repairs were completed the next morning. The cost of the repair was under the job quoted price.We have had a great working relationship with Mr. Bobby Eyeington, for nine years, since our return from Germany with the car that was most recently serviced, any time we have needed help with a maintenance problem Bobby has been able to handle it with knowledge and experience. This is the reason we will be bring our second Toyota to the dealership for that same care and professionalism.

The Highlander

Sep 3, 2016

We found the car we were looking for on the Internet. Sent in a request for pricing. We received a response right away with a very reasonable price. We arrived at the dealership and Nick went right to work getting everything put together. No hassle or problems.

Mohammad asgarian

Sep 3, 2016

Great service from John, very fast and easy. it was a good experience, price was straight forward. I recommend everyone to come work with John!

Socerik01

Sep 3, 2016

Two thumbs up! Great experience. I would recommend a family or friend to this place. It was a nice clean nice faculty. Thanks David Nevills.

Lliglee

Sep 2, 2016

Our experience with Toyota Family of Arlington was very good. Nick Chargualaf answered our email questions in a timely manner. The agreed price was the best we've seen. He started the paperwork beforehand. There were no surprises when we came in. This is our least painful car-buying experience. Thank you Nick!

Jae Choi

Sep 2, 2016

Nick is really kind, warm, and nice agent and building is band new. They provide the trade in value higher than any other dealership that i have been to, which is great for potential buyers.

Melissa5678

Sep 1, 2016

Family Toyota of Arlington is in a great location and has great staff. I inquired about a used Forester and Andrei worked quickly to get me in the car I wanted. He was very knowledgeable and helpful, as I was a little nervous about purchasing my first car. I had a hair appointment and Lyman told me to take my time and that we could finish the deal upon my return. Once I got to the finance department, Justin went over all the forms I needed to sign and I was done in about 10 minutes.I am very happy with this dealership and will definitely recommend them to anyone looking to buy a car.

MJK

Aug 31, 2016

I went in for a new Rav 4 and got what I wanted for the price I wanted. The dealership was great! And so was Urich Stiggers!

Dothy

Aug 31, 2016

I had an awesome experience at Friendly! I did buy a Toyota Corrola from David he was very quick helpful and knowledgable! After working all day he made my day a breeze!

Grandmas car

Aug 31, 2016

We will buy from Family Toyota again. They were fast and it was the best car buying experience we've ever had. We got a great deal and a great car. Josh Tackett was a friendly and professional salesperson.

Ttukmb

Aug 31, 2016

I was In and out in about an hour. They had the truck I wanted at the payment I wanted. Great selection of new and used Toyotas.

Kristi king

Aug 31, 2016

We contacted Josh for a new 4Runner and he effortlessly made it happen. Very professional, friendly, and honest. We will be buying from him again. In a nutshell, he was the "Bomb Diggity"!

Joe

Aug 31, 2016

I don't write reviews, not really my thing. But Josh Tackett is hands down the best car salesmen I have ever dealt with, and I tend to purchase new vehicles ever 18-24 months. Josh made the process very easy. My family owns a Toyota dealership out of state but I figured I would see what Family Toyota could do on a very similar truck. I emailed Josh the offer and he worked as hard as he could to get close to the same numbers. Not only did Josh get me a killer deal, he made the entire super simple and worked almost the entire deal over phone and email as I work quite a bit. Most dealers won't work this way but it was super convenient. That evening I went to the dealership and spent less than half an hour total inside the dealership. Josh knows his stuff and isn't scared to fight for his customers. I will be calling him when I am ready for another truck.

Breannalynn11

Aug 30, 2016

This was my first time buying a car and I couldn't be happier with my purchase! My car dealer David Nevills made it an unforgettable experience and even came to dinner with my family afterwards :) Would definitely recommend going to him!

Jerry W

Aug 30, 2016

Josh Tackett and Adam Ramsey were great! They dealt with us fairly and in a straight forward manner. If you are looking for a Toyota, I highly recommend them.

Marci

Aug 30, 2016

Awesome customer service! I wanted a RAV4 Limited with an exterior & interior color considered rare. Josh Tackett found me the car in Houston, purchased it and got it to me before I had to go out of town. He did what it took to make this first time customer happy.

Aj

Aug 30, 2016

They are super helpful and made everything easy to understand. The environment is easy going and everyone was friendly and respectful. They were able to work with me and lower my monthly payments so I wouldn't miss out on the car I wanted. I would definitely come back and refer my family and friends. This has been the best car buying experience I've had by far.

Toyota car

Aug 30, 2016

I bought my car from Mr Nick Chargualaf at family Toyota. He is so nice. I would like to recommend for every one to come to him

JDFtW

Aug 29, 2016

I was in need of a new car and live in the Eastside of Fort Worth & The Family Dealership is right there on I30 next to Hurricane Harbor. I bought my car in one day because everyone there made everything easy. David Nevills the salesman and Joey DeRosiers the finance manager were excellent to work with. I would recommend if you are looking for a Toyota this car dealership was a great buying experience.JD

Long Pham

Aug 27, 2016

My wife and I came by Family Toyota of Arlington on Saturday, 27 August 2016 and purchased a 2017 Toyota Camry. Mr. John West with the sale representative that sold the vehicle to me and my wife. Mr. West was very professional, courteous, and friendly. He made a new car buying experience very pleasant for me and my wife. I strongly recommend Family Toyota of Arlington and Mr. West to all my family members and friends.

Azwad Choudhury

Aug 27, 2016

David was cool through the whole process. He clarified the financing process step by step and also made it really easy to pick the right car. I look forward to buy my next car from him.

CCrabtree

Aug 27, 2016

Andre Speed was a great salesman to work with. He was very knowledgeable about the vehicles and very helpful in making my selection. It was quick and easy car buying experience. He was not pushy like most salesman. Gave us our space to talk and make our own decision on our time. Great guy! Make sure to go see him!

zachary323

Aug 27, 2016

Great customer service and very negotiable with prices. David was very helpful and friendly and encouraged business. Adam was easy to contact and stay in contact with and was able to answer all of my questions.

Aryal123

Aug 27, 2016

I had an amazing experience of buying a new car in this dealership.I must say John had been such a wonderful helper throughout the process.I got the best possible deal on my car. I would highly recommend this dealership.

Shopping with babies

Aug 26, 2016

I do not like buying cars. This time I had an added issue... 2 grandchildren 2 year old and 4 years old. The salesman and financing understood my limitations of extra hands and feet with a limited attention. They worked with me and respected my time and situation. It was not a high pressured sale but there was good communication. I feel I gained a friend through the experience.

Fosterr

Aug 25, 2016

Dealt with Darell via Internet to establish the car I wanted to look at, and pricing desires. When I went to the dealership, Darell was assisting another customer so Nick helped me. He was very knowledgable about the product and willing to go the extra mile to answer my questions. Everyone spoke highly about the owner and the advantages of working in a family owned business's atmosphere. A pleasant change from the corporate mega dealers.

golfer girl

Aug 25, 2016

I went in for oil change. After checking my Camry was told that my 2 yr old filters needed to be changed. I authorized this and also got a free car wash. The prices were very reasonable. The staff were very pleasant and courteous.

ronlilesatatt.net

Aug 24, 2016

Quick and qualified individuals. Robin Lash was very helpful and easy to work with. The service was performed on time and as requested. Can't add any more.

L Capote

Aug 24, 2016

My husband and I enjoyed our time getting more information about a planned purchase. Andre was friendly and personable and very knowledgeable. The dealership was just getting set up so definitely worth a return visit.

Sandra Sargent

Aug 23, 2016

Great job on presenting everything we asked for. Totally cooperative and very considerate. I would recommend him to anyone. Thank you Nick for a great service.

Lalinlalin

Aug 20, 2016

I purchased a car from John, he took the time to find me the exact one I want, walk me through the whole process and explained me everything I needed to know. He gave me the best deal! I've been to other dealerships and by far, this is the best dealership that I've came across, It was very welcoming. I would recommend this place for everyone, and definitely will earn my business in the future.

Kasina

Aug 20, 2016

I came in to buy a car for my daughter, it was a very fast and efficient purchasing experience. John answered all of our questions, listened to what we wanted and he is very straight forward with numbers and took a great care of us! Please come see John, I'd recommend him for everybody!

vanessalvarez8a

Aug 20, 2016

David is a great seller very smooth and listens to the customer needs also leon was great! Overall the experience was great! Go see david nevills and leon.

Ben Gillis

Aug 19, 2016

This is the place to get a Toyota in all of DFW. I shop around before I buy and talk with a lot of dealers, auto shops, etc. They were totally no-hassle best price up-front, no games about options, add-on's, warranties, etc. Everyone I met and worked with is genuinely friendly. I'm referring friends and family there. I've had good deals before, but not without the sales hassle. I'm looking forward to a long relationship with them.

arlingtonfan

Aug 18, 2016

I have dealt with the other big name Toyota dealership in Arlington and would never go there for any reason again. So I was very pleased to find a Toyota dealer in town who seem to be service and customer oriented. No unethical, high pressure sales. I had a small issue with a broken sun visor in my Camry. Chase in Service found an extended warranty for the part, ordered and installed it, all free of charge. More than the price of the service it's the friendly, service oriented staff that made this such a great contrast to the other dealer.

Adopt a cat

Aug 17, 2016

After driving the same car for thirteen years I was very nervous and apprehensive about trading in my much loved Mini Cooper for a new car. Adam and Matt Ramsey did a great job at making my buying experience as easy and stress free as possible. I love my new Toyota Yaris and would recommend anyone looking for a new car to give Adam and Matt a call. They will do all they can to make your buying experience go well and make sure you are happy with your new car.

Mweakland

Aug 16, 2016

Everyone was helpful and courteous. I was informed about a problem that I wasn't aware of and they fixed it. Service was performed in a timely manner.

arenz363

Aug 16, 2016

Had a good experience with everyone at this dealership. Dontha was very helpful and answered all my questions, and he returned my phone calls promptly.

D. Elliott

Aug 15, 2016

We were able to quickly pick a new 2017 Toyota Camry and finished the paperwork in a short time. The financing was quick. Nam was helpful.

cdkhershey

Aug 15, 2016

EVERYONE PORTRAYED THEY WERE HAPPY TO BE AT WORK AND WERE PERSONABLE. OUR QUESTIONS WERE ANSWERED WITHOUT APPEARING FRUSTRATED. THIS WAS OUR FIRST TIME TO VISIT THIS DEALERSHIP AND WOULD DEFINITELY CONSIDER SHOPPING THERE FOR OUR NEXT VEHICLE PURCHASE. THE "FAMILY RULES" ON THE BACK OF THE BUSINESS CARD WERE REFRESHING TO SEE IN A PLACE OF BUSINESS.

Khaela25

Aug 15, 2016

This is the place to go! I absolutely adore Toyota's and Andre and Lyman were able to get me my dream car. A 2016 Toyota Camry! Andre helped me with the settings on my car and he also help me set up my first service appointment. I love this place and I am happy to be with the Toyota family again. Special thanks to Andre and Lyman!!!!!!

happysharla

Aug 15, 2016

AFTER SEVERAL HORRIBLE DEALINGS WITH OTHER DEALERS AND SALESMEN THIS WAS TOTALY PAINLESS. THEY REALLY WORKED TO GET ME WHAT I WANTED. THANKS SO MUCH

Toyotakaren

Aug 14, 2016

The personnel were very polite and professional. We interacted with other dealers but only needed to come to this dealership They made us a good deal and we felt like we were treated very well.

KCoca

Aug 14, 2016

The whole car buying process from start to finish went flawlessly. Our sales representative Dontha was very genuine and made buying two new cars seamless.

Popeye1962

Aug 13, 2016

David nevells was amazing. Overall helpful and very friendly. He knew my budget and what i wanted. Wouldnt let me leave with anything less. Highly recommend.

Gerneice

Aug 12, 2016

Terence was awesome! He was so helpful and patient with me during the entire process of me looking for a car. He was very transparent and realistic. His transparency helped me make the best decision financially.

Melissa Pinkerton

Aug 12, 2016

The service department team is very friendly and makes the process run smoothly. I highly recommend getting your car serviced there. The work was done in a timely manner and I was in and out in less time than proposed.

jmckee2003

Aug 11, 2016

Appointment time was on time and 25000 mile check was done within an hour. Employees were all friendly and the the work was done efficiently.

Forest Deptawa

Aug 10, 2016

I shopped around for a new car that day, and I did not even plan to visit the Toyota dealership but decided to stop and look since we were driving by. Terrence was excited that I was getting a new car, and his personality made the experience more fun. The dealership got straight to the point, and offered me the best deal they could without any nonsense. The other dealerships I visited seemed like they were playing games, and trying to get me to move my price upward, but Family Toyota seemed like they really wanted to get me the best deal they could. Justin was awesome too, and I felt that I could trust him as he told me about the financing options. Ultimately the personality and overall helpfulness of the employees are what made me come back to this dealership to lease a car. The other dealerships made the process tedious, boring, and I just did not feel like I could trust them. These guys are awesome!

Wpetty

Aug 9, 2016

The car is exactly what we needed. No hassle and complete kindness on every turn it was like dealing with family. David is fantastic we had an enjoyable experience

Moby9697

Aug 9, 2016

Friendly and helpful. The price was fair up front. We got a fair price for our trade and the whole experience was pretty quick. We had a pleasant car buying experience.

jbill21

Aug 9, 2016

I am in the USAF. I shipped my car from overseas and went and picked it up in Dallas. Due to the VPC doing a stellar job during transport, upon arrival my car was out of commission. I had the car towed to Family Toyota and in less than 12 hours they discovered the problem, fixed the issue, and had me back on the road. Great people and Great customer service. Thank you all again!

serafin negrete

Aug 8, 2016

I want to say that it was the fastest and the best experience of the way that it work it was amazing I thank David and all the family Toyota group of Arlington

Dlores11

Aug 7, 2016

I was pleasantly surprised. Willie Davis was very understanding to my needs/wants in purchasing a car. He was very helpful in my decision-making and I couldn't be more happier. I'm glad I stopped at this dealership. There was no need to look any further. Family Toyota of Arlington is a GREAT place to do business with.

tamis3511

Aug 7, 2016

Speed was very helpful and did a great job finding what I needed. Everyone stayed late on a Saturday to help up complete our purchase. Speed was patient and did not rush us. We were pleased with our experience with Family of

AaronMorin

Aug 6, 2016

My experiance at Family Toyota was great. David was very helpful and knowledgable about the car I purchased. David went above and beyond. I would definitely recommend using Family Toyota.

Shirley L. Hudson

Aug 6, 2016

Was not aware could do state inspection there, service notice mine was do, so I got it done without searching around.Great looking out for me.

Toyotaforever

Aug 6, 2016

Once again, I had fantastic service from Robin and the rest of the staff at this dealership! I would certainly recommend this dealership to others.

Shawn Buckley

Aug 5, 2016

I was able to get financed and off the lot with a new car from Darell Shaffer. He got me taken care of with an amazing deal and assisted with all the details of my new car. I am now the brand new owner of 2016 Toyota Carolla and it is an amazing car. I can't thank the entire team their enough for making this process as easy and painless as possible, I will tell all my friends and family when they want to get a new car to come to you guys. everyone who assisted me was great, kind, polite and friendly. Again thank you Darell, Leon and the manager Mike.

Dallascamry

Aug 4, 2016

David was great! He was very patient with me and answered all the questions I had. He made us feel very comfortable. I highly recommend him.

Melissa Kelly

Aug 4, 2016

I had been searching for an older model Toyota 4Runner for months when I found THE ONE at Family Toyota of Arlington. I called and spoke with Adam Ramsey who was very helpful. I explained that I lived in Plano and told Adam what I wanted to pay to see if it was even an option before driving all the way to Arlington. We agreed on a price and I came out later that night to look at the car and finalize the deal. I could not have been happier with my selection and the process was next to painless. After talking with Adam, we met with Justin Bateman in financing and he also was very easy to work with. The entire process was by far the shortest time I have ever spent buying a car. I cannot say enough great things about this dealership!! Thank you so much for all of your help!

g123

Aug 3, 2016

A truly great car buying experience thanks to David Nevills in sales. I will recommend Family Toyota and David Nevills to anyone interested in buying a new car.

Grace Chen

Aug 3, 2016

This dealership not only management level are hight quality of everything, but., also their sales people are all very friendly, our sales person Cristian super nice and sweet! me and my brother like him very much, he is so helpful, very knowledgeable too! He always think about customer's point of view , and try to help us to meet our need. We strong recommend to our family, relatives and friends to have friendly, helpfully sales like Cristian! he is a super cool sales person!

CoachScruggs

Aug 2, 2016

Thank you to the Family Toyota for the best buying experience we have ever been apart of . Thanks to David Nevilsfor his professionalism and patience that ensured we felt comfortable the whole experience. Thanks again

Shineguy

Aug 2, 2016

We were greeted immediately upon our arrival and John gave us a GREAT deal without any haggling or going back and forth to see his manager. What is usually a very stressful ordeal was actually enjoyable. I would highly recommend buying, or leasing, from Family Toyota.

Pops68

Aug 1, 2016

Dontha and John were great. Very knowledgable with great customer service skill. Sales environment was "family" friendly. Great sales experience. Leon was great at the finance department. Great job guys!

MattSudd1

Aug 1, 2016

Would definitely recommend this dealership! Adam and Matt were excellent to deal with. Extremely professional and knowledgable! We will be back! And we love our 4Runner!

Camry3

Aug 1, 2016

I bought a 2013 Camry at Toyota of Arlington. Terence Peden was a great salesman. He asked me what options I wanted on the Camry and the price I wanted to spend and worked with me without pressuring or pushing me into something else. He and the dealership get a 5 + star rating from me. Will recommend him to my family and friends.

Hang5

Aug 1, 2016

Our experience with Family Toyota of Arlington was nice. David Nevills was our Salesman. We've bought 4 vehicles from this location. Our experience was most excellent! I would recommend David Nevills and The Dealership to all my friends and family.Thank you David.Hang

M Ryan

Jul 31, 2016

Those are the words to describe Cristian and the overall attitude of the dealership. I have never written a review for a dealership or a used car salesman, until now! Usually it is hard to find a good word to say about used car salesman, that is because you haven't met Cristian or the sales professionals at this dealership. We had a small issue after the sale and Cristian and the dealership took care of it ASAP at no cost. I know from first hand knowledge that kind of "whatever it takes to make the customer happy" is VERY rare at a used car dealership. Cristian and Family Toyota are very rare and worth the trip! Take my word for it, if they have the car, you will be happy to buy it from them and be happy with the service after the sale. If you are looking, go out of your way to check Cristian and Family Toyota a try, I think you'll be very happy!

GaryHobbit

Jul 30, 2016

Got me in and out quickly in time for my next appointment. All OK except the tires needed air; I had to stop and top off the air in all 4, especially the back right.

Peggy Pate

Jul 30, 2016

My experience in at family Toyota has been outstanding. The service provided by David Neville's and Josh Tackett was remarkably professional personable and helpful they took the time to assist me in finding the best automobile suited to my needs and preferences in addition the financial services of Justin were offered with great professionalism and responsiveness to my Nate's every encounter that I had during my transactions with family Toyota today was memorable and I'm very glad that I chose to do business with this outstanding dealership

toyota1

Jul 30, 2016

Before I came into the dealership today, I was told not to buy a Toyota. The recall a few years ago left a bad taste in some peoples mouths, however; after talking with Andrea Speed who educated me on everything and other brands of cars as well, I was able to make a Toyota Camry my choice. I did back his words up with my mechanic that I already go to when service is needed. Thank You, Andrea Speed and LymanFalecia Brown

Mera10

Jul 30, 2016

Thank you David Nevills best sales Relationship Specialist. you did that my husband bought a new car. you are thebest. excellent attention, We are happy

Doug DeMarco

Jul 30, 2016

Our 2004 Acura RSX Type S was stolen from our driveway while we slept on the morning of July 4th. We immediately started reviewing Carguru, Autotrader, Carmax and local dealerships for reliable vehicles with a bit of aggressive performance and some ability to do the occasional Lowe's or County Dump run. We needed two vehicles as our other car was a 2002 and there was no way I was going to get something new (new to us maybe not 2016) without upgrading The Missus. We whittled down the list to Acura, Honda, Ford and Toyota. We priced the offerings within 500 miles and fine tuned the list of people to see vs time vs budget vs the vehicles. At the end Carmax and Toyota remained. We put out our perfect vehicle build on Truecar.com and waited. We spoke to the responders and one of them stood out from the rest for three reasons. 1. Toyota of Burleson had taken over Autonation in Arlington near Wet-N-Wild. New dealership, end of the month, building a business - these guys are hanging out in the old Used Car lot building. I figured there might be some latitude in the negotiations in a place like that. 2. I spoke with Adam Ramsey the Internet Sales associate. I immediately sensed he was mostly harmless, he answered questions in a transparent manner, seemed chiefly concerned with our plight and earnestly excited about what they had on the lot for us to see. I immediately liked him. Plus he has a beard which everyone knows makes him super trustworthy.3. The third reason we went there was due to the excellent selection of 2012 Ford F150's they had on the lot in great condition, most with the Coyote engine and under $25k. Any dealership willing to put the best selling truck on Earth on their lot in direct competition with their trucks, shows alot of confidence in what they represent, but also shows they know that many of us really like an F150 V8. Its practical and interesting to say the least.Rick worked hard with us, driving at least 6 cars and trucks between Friday and Saturday. We had an Audi A6 to trade and they immediately accomplished a no-charge appraisal which we felt was close to cash value; wanted more for it though - who doesn't (it had 214,000 miles on it :-). He did a first pencil deal with us the same day and we went home to consider. There was no pressure and no upsell; just straight math. We had a very strict budget requirement and needed two cars. Rick enlisted Mark Moseley to assist with a lease option to reduce our monthly cost and to more closely look at the cars we liked and find the ones on the lot that had the most incentives and correct options to fit our needs. Mark worked up a second pencil offer and we were sent off to consider further. Again, no pressure, just the math. During that week we went to Carmax for another car appraisal and to see the cars that I had selected the week before. We asked for a couple of transfers to drive the cars we liked and they could not produce the cars - may be up to seven days for a local transfer which did not meet our schedule. They are no haggle prices and I felt the prices were high. Negotiating is a fact of life and we do it everyday. For some it may be perfect, but I prefer to reach a reasonable agreement on a price after consideration of all the variables. It's an interesting process. IMO the no haggle was not agreeable or satisfying to me. I do not feel like I earned my ride. Carmax was a fail.We finally settled on a Tacoma in Magnetic Grey on Black 2WD 4 Door, tow package, Entune Audio. The Missus earned a Camry SE Black on Charcoal with a sunroof and a list of built in electronics that I had never thought existed. New cars are filled with tech. Matt Ramsey created our final deal and went over the agreement line by line, explaining every single item, what it is, why it is there, etc. I don't think I have ever had a document more completely reviewed. So we started with Adam and ended with Adam. It is a team environment and everyone works together really well.We went down the hall to financing and worked with Leon the Title guy and Joey "Rockstar" Derosiers on our financing, titles, coverage options, gap insurance, etc. Smooth process but as usual, that end of the hall generates alot of paperwork. It was a ~$50,000 dollar deal, so there is going to be some docs to sign. All good and no surprises. Again, the gents were transparent, no BS, math was good. They actually beat my credit union financing that I came prepared with.The final person we would like to thank is the one that holds that office down - Tiffanie Wiggins. She keeps everyone organized, controls the highlighter and Sharpies so the Sales peeps don't accidently do something dumb with them and gets people where they need to go. When you go in, you see the happy, nice lady first, then a Sales Associate. Never had a chance to sit. Walk in, get busy. No wasted time.We only do this every dozen or so years; this is our 3rd pair of cars and so far, the best experience we have ever had. If you gotta get some cars, check out the Family in Arlington. I think they will be doing a grand opening middle of August, that might be a good time to get a deal done on a 2016. I think 2017's were rolling in.Good Luck,Doug DeMarcoIrvingA Happy Camper

HannaBanana11

Jul 30, 2016

I came in A couple of days ago to get an oil change on my car I was greeted by Bobby who made the process quick and easy. While I waited for my car to be serviced I walked the lot to look at some new cars and Nick happily greeted me, he was very knowledgeable and show me every car that I wanted to see. I had a great experience at this dealership I definitely recommend them.

debk

Jul 30, 2016

Although recently changing ownership, this dealer honored a coupon I had received in mail from previous owner, Auto Nation. Service Rep Robin offered to wash car even before I asked. The wait was also not as long as I had expected. Overall good experience.

Nt1956

Jul 29, 2016

David Nevills was very good and have good service the transaction was smooth myself and my wife is very happy with our purchase and would recommend David to all our friends and family.Go see David ASAP!Nhan Tran

Marysteer

Jul 29, 2016

Good experience from start to finish. Friendly and efficient people. He called immediately after my internet inquiry and followed up. Looking forward to having my vehicle serviced here.

mjgmatx

Jul 29, 2016

I just recently learned that Family Toyota had opened in Arlington. I was so excited! I purchased my vehicle in Burleson, but it was too difficult to get out for the routine service. Having limited days of and limited time frames, makes scheduling difficult. I was able to schedule my service appointment on-line Wednesday for Friday morning. I arrived a few minutes after my scheduled appointment. I was promptly met and greeted by a service advisor.My car was being taken care of within minutes. The advisor was a great communicator keeping me informed and letting me know what was going on and the time frame. I so appreciate that.My service was done and I was on my way in the time it took me to finish my Venti Caramel Macchiato that i picked up on the way. Great location, great view of AT&T stadium. Nice facilities. Great waiting area, but there was such a nice breeze, I decided to stay outside. I saw the same attention paid to the other customers who arrived for service.I couldn't be more thrilled to have Family Toyota of Arlington so close! Just like the Burleson location, their staff is super friendly, super attentive, and super helpful. It is that kind of attention to detail that hooked me on Family Toyota in the first place and I have not been disappointed!Thank you for taking such good care of me today and getting me out and about my normal business in such a great time frame!

Camry Guy

Jul 29, 2016

Great service, no games-all staff was a pleasure to work with. From Sales to Finance they made buying a car easy-would recommend to anyone.

captcmm

Jul 28, 2016

This is an all-star dealership! Several of the staff had been at my previous dealership and are now at Family Toyota, both at this store and the Family Toyota in Burleson. I am glad I've found them. The staff is friendly, professional and do not try to "upsale" the customer. To me, the auto business is about customer service and this dealership is a model. Toyota is lucky to have these two dealerships.

Azle Anne

Jul 28, 2016

I am not fond of dealing with car dealerships, but Family Toyota really changed my experience. Not only were they very professional, but were refreshingly honest and did not play any of the usual dealer games. I dealt with sales, finance and service and they were all amazing. Sergio was very straightforward and honest and made the whole experience amazing. I didn't know particularly when I went there today that I would buy a new car, let alone trade in my car, but they all bent over backwards to make the deal that I wanted. I was particularly amazed when he followed me home to pick up my old car title and spare key (40+ miles away). I was even told that if I wanted to use their service department and was too busy to drop off my car, they would send someone to get it. Who does that? I will be going to Family Toyota for future purchases.

b778ea

Jul 27, 2016

I arrived doubtful due to other bad experiences at other dealerships but that changed quickly. Salesperson Cristian Hernandez didn't give up and worked diligently and got me in a new car within a matter of minutes.

Casey.1234

Jul 25, 2016

New purchase they listan to what you say not what they want to sell you. Stay away from freedom of ft worth go see John orJustin. They rock.

Taps

Jul 25, 2016

Got excellent service! David Nevills is very prossional and welcoming.He come highly recommended! If your ever in the market go see David.ThanksTaposhi

TAD

Jul 25, 2016

Everyone at Family Toyota is so nice and helpful! Would highly recommend my family to come here! Extremely professional and respectful. Great price, wonderful service.

2CAN

Jul 24, 2016

We enjoyed our experience. We were treated well, got all our questions answered, and were prepared to make a solid decision in the replacement of one of our vehicles.

Nazeer

Jul 23, 2016

I had the best experience with them , great behaviour with customers all professional staff and great cars, I really appreciate the way the treated me .

Whatever

Jul 23, 2016

Robin Leach was the service advisor for my work. He was outstanding. I appreciated the discussion I had with him at checkout about my truck's service needs. I also enjoyed a quick discussion with Terrence regarding 2016 models. The dealership ownership was being transferred and I had difficulty finding a working phone number to make a reservation. Why do you make it so hard to give a compliment to dealer staff? I will never again go through this excruciating process of providing all this information just to do so. And just the time I think I'm finished, up pops another window wanting more information. Do you really think people are patient enough to go through this. I suppose only the complainers are.

Hansonsouth

Jul 23, 2016

This was Don Davis Toyota, then Auto Nation and now Familyappears many changes are taking place. On this visit to have my 30,000 'mile checkup I would give them a 4 star, which is 4 stars higher than Auto Nation

Trudy Powell

Jul 23, 2016

My wait time was incredible. I was accustomed to long waits that i didnt believe it when I got the call saying my vehicle was ready. All of the work was not complete but Chase(service rep) explained to me that all of the parts were not in yet and that they would call when they are in. Everyone in service was so hospitable and attentive, thank you for the excellent service. I was even given a complementary car wash...so awesome!

Frank

Jul 22, 2016

David was so easy and kind to work with! He took the time we needed to show us multiple options. The entire experience was very satisfying.

elig

Jul 22, 2016

Went into get key FOB programmed and recall on vehicle. They were very attentive and professional. they got me in and out in a reasonable amount of time and gave me a ride to work after dropping off vehicle.

Smoothride$

Jul 21, 2016

Purchasing our new Toyota Highlander was the best car buying experience we have ever had. Fantastic salesperson, Adam Ramsey! We contacted this dealership via the internet and received a call immediately asking what vehicle we were interested in and what we wanted on that vehicle. Within a few minutes I received an email detailing what was available and a price....a GOOD price! I cannot say enough about our salesman, Adam Ramsey. My husband and I are 70 and we could not have worked with anyone who could have serviced us better. Not only did we make a deal, but had a few laughs making it. Adam was patient, professional and efficient in our car purchasing process. The entire office and staff were very professional and friendly. I highly recommend this Toyota Dealership to anyone who is serious about purchasing a vehicle with a positive experience! Love my Highlander!

Sharonx5

Jul 19, 2016

Sergio, Dontha, Matt, and Leon all worked together to make this an incredible car purchasing experience for me. The vehicle I wanted was not on their lot, but they found one that works perfectly for me. Will I come back here for my next vehicle? Definitely. Would I recommend this dealership? Without hesitation. Thanks for all your help with finding my 4Runner!

Haseen m

Jul 19, 2016

We had a good experience with this dealership they have a wonderful customer service and they are all friendly .Jhon west was really helpful in everything we strongly recommend this dealership.

Author

Jul 19, 2016

Came in to get a battery inspection. Robin did a great job as usual helping me and informing me of the issue with the battery.

Buddy

Jul 18, 2016

I helped my son buy his first new car this weekend and was pleasantly surprised that the experience was easy and fun (yes it really was fun.) The people I worked with were great. I cant say enough about their professional attitude and commitment to making sure my son was able to purchase the exact car he was look for.Christian worked with us and even though my son was excited to be looking for his new car, he was patient and went over the features with my son, while answering my questions. Once my son drove the car and decided on the color, we agreed on a fair price and the deal was done in 10 minutes. Actually spent more time signing the loan documents.The Finance Dept went the extra mile in getting a rate lower than I expected and found a rebate that we hadn't known about...I know their job is to sell cars, but the people at Family Toyota were truly helpful and made sure we were happy with the car purchase experience. Right car, Right price, Great experience..I would highly recommend this dealership as well as the folks we worked with.Buddy Short

Yolanda K.

Jul 18, 2016

Sergio was the most patient salesman every. It was a 2 week process but I got the car I wanted at the price I needed. I wouldn't expect the patience for 2 weeks and there was no pressure to come back in and he was aware that I was comparing it to another vehicle. I even miss an appointment I set up but he just said take my time. Everything about the car and the option by the trim levels was explained and shown to me. I had questions about options on financing and they were clearly explained before I even got to the financing person.There was no point where I felt like I was being pressured to buy, I even took the car home overnight to think about it. I can say my experience was stress free from them. This is also the friendliest dealership I have ever been into, no one walked by you without greeting you even when I was just waiting in the lobby. I would highly recommend this dealership and I'll be back for the trade in.

ToyotaOwner

Jul 18, 2016

Very friendly sales person, quick service, Called as soon as the car was ready. More economical than w/ the previous Auto nation. Answer all my questions.

jose

Jul 18, 2016

Great help, employee quickly got the car asking if i needed anything. Everybody was helpful. Sales man explained very well what other repairs my car needed. Thanks

amannissue

Jul 18, 2016

Very satisfied with the Excellent Service I received at the Dealership. They even came and ask if I would like to have my car hand washed....complimentary! I will be returning for my 45000 mile service on my Toyota Camry. Thank you Bobby and the kind young man at the counter. This was a very good experience.

Jus10

Jul 17, 2016

My 2012 Tundra needed an oil change and tire rotation. I scheduled the appointment over the phone for the next day at the time of my choice. I was told to ask for Chase. When I arrived Chase was waiting for me. He had pulled up my previous records and was ready to help. He confirmed the work to be completed and informed me that I needed a software update that I had forgot about it. He quickly took the truck to be serviced. While waiting, I went to the parts counter to purchase some odd parts I wanted to replace due to wear and tear. Mark was working the parts counter. He was very nice, helpful, and got me exactly what I wanted in a matter of minutes. I expected OEM parts from the dealer to be costly but was pleasantly surprised at the very reasonable final cost. The wait wasn't long and everyone I dealt with was courteous and willing to help. I'll be bringing all three of my Toyota's to this dealer for future service.

DaggerSquad

Jul 16, 2016

This Toyota dealership is the closest one to me, so it's a bonus that they run their business well. I've come here several times now. In my most recent visit, I came to have a punctured tire patched. I was greeted quickly upon driving in and even recognized by the new technician from another dealership due to an incident months before. Whether or not this work was covered by my ToyotaCare deal, I wasn't charged a cent for the fix and didn't have to wait very long at all for them to finish - probably no more than 40 minutes. I was thanked for my business and went on my merry way satisfied. I believe they're really doing something right here.

Celaorn

Jul 16, 2016

Great team, awesome to work with!I came in for a used car, left with new!They worked hard to make it happen for me.I highly recommend these guys!

knarf22

Jul 14, 2016

My car was taken care of quickly, professionally and courteously. The work was thorough and complete. There were no problems encountered. I will definitely go there again.

vvcamposv

Jul 14, 2016

He speaks Spanish and he helped us get to our dream SUV, it's the second vehicle I buy from him and I recommend him 100% percent

Prius guy

Jul 14, 2016

Paid to have nitrogen put in all 4 tires. Very next day had a tire repaired at a independent shop, went back to Family to have the nitrogen replaced in the 1 tire. They acted like I was bothering them from the start. Service advisor said they would have to charge $12 per tire if I wanted nitrogen.. Really? After I just paid a hefty amount to have it installed in all 4?? Autonation Dealers never tried that b.s. Once you paid for Nitrogen, that car with said tires had it for life. They wound up replacing the nitrogen in the one tire just to" Hurry up and get me outta here". A direct quote from one service advisor. Then when I returned home all the caps on the valve stems were missing. So they just didn't give a crap or were in such a hurry, the young kid who did it didn't notice he forgot the damn caps... Thought I'd try this place. Heard good things about the Burleson location. Not all it's cracked up to be in Arlington. Guess I should stick with the place I've been visiting or mabye try Freeman Toyota

marty777

Jul 13, 2016

Very professional and funny made sure all concerns were addressed I would recommend to anyone. Process was fast and environment was very friendly will be returning in the future

Martina10

Jul 12, 2016

Cruz did a great job in helping us find our new Toyota Tundra. If it wasn't for his great customer service, I probably would've left without buying anything. Thanks Cruz!!

malk

Jul 12, 2016

thank you for helping me to get my new car and its great car and i want to thank David Nevills for the great services and help me to get a good offer

leigh poage

Jul 11, 2016

Right when we walked in, I felt very comfortable, especially as a first time buyer. Everyone was friendly and welcoming. I didn't feel pressured and would definitely recommend this dealership to another car buyer. This was a positive experience!

Paula Overstreet

Jul 11, 2016

This dealership from the moment we arrived was amazing.. The difference with this dealership is how welcoming the staff are.. They never made you feel like you were pressured to do anything..The salesman were very friendly as well as the sales manager and finance was also very friendly..They made buying a car memorable in a GREAT way!! They explained in detail everything..Thank you to everyone who helped us..Keep up the great work!!

Nathan12345

Jul 9, 2016

Took my Tacoma in for a recall notice. They fixed the leaf springs and fixed all the other issues with my truck in a professional and timely manner. Great service personnel.

Pam

Jul 8, 2016

The people are great ,I didn't feel like they just wanted to sell a car I didn't feel like they were cheating me everything was explained in detail which was very informative. Very helpful understanding just all around great it truly felt like like family,Thanks David Nevills

petroman

Jul 8, 2016

Drop and pick up my car for recall was completed conveniently and friendly.The whole process of the recall repair was clear and comfortable for me to understand including a ride.Thank for your best service.

susanvavrin1

Jul 8, 2016

I went into the dealership having no idea what I was doing, since this was the first time I was buying a new car. I was blown away with all the help that I received. they were so patient with me, and explained in detail all my options and they never seemed frustrated even though I kept asking the same questions since this was my first time. I'm so thankful for the whole staff, they made sure my dad and I always had water and that we were comfortable. I would highly recommend this dealership to anyone. they for sure want you to leave happy!! & I sure did. I ended up leasing a 2016 rav 4 and it's incredible, and everything I wanted. perfect for me! (did I mention they make sure that the payment is awesome and they always just want to make sure you're comfortable in all aspects??) thank you family Toyota!!!!!

amont920

Jul 7, 2016

My overall experience with Family Toyota of Arlington was great. Everyone at the dealership was friendly and they worked with me to get me into a new Toyota lease while staying within my budget.

Jacky French

Jul 7, 2016

It was an excellent visit. I was very impressed with the personnel and service. I was in and out in less than an hour, which has never happened. I am looking forward to future visits. Robyn took real care of me and my talk with Sandy, the young lady in the sales department, was very cordial and helpful.

Caitlin S Tyree

Jul 7, 2016

We bought a new camry from David Nevills, he was awesome! He made the whole experience very enjoyable. The whole process was very quick and efficient. The staff at family toyota arlington is so welcoming and friendly, we will definitely be back!

Hobbes18

Jul 6, 2016

Brought my new Prius V in for his 10,000 mile service. Chase was beyond friendly, professional, and courteous. I tend to dread taking any car to a dealer for service, but now will only take my car to them. Could not recommend their service department more.

jgregory

Jul 5, 2016

My experience with Family Toyota of Arlington was awesome. Chase was very professional and courteous. I had no problem using our warranty. I was very pleased with the service.

balremawi

Jul 5, 2016

Dear Family Toyota Company,IT was an honor to dealt with such corporative staff like you, I got all the care, Hospitality and the focusing I need as a client. Mr. David Navils was a great person handle me with kindness and professionalism I can tell that he know what he is doing and he did all the job in a perfect way even it was too much hot under the sun but he was cold and straight forward person with a nice smile all the time.I recommended this company to deal with especially that Toyota as a brand is no need for any introducing and advertising.Also thank you for Mr. Derrick Mickens for his explanation and his photo it was a family feeling to me and to my cousin when we dealt with both of you.All the best for you in your carrier and I wish all the success for a such company that has descent and trustful policy with clients.Happy 4th of July to all of you .God bless you and your familiesRegardsMr.Diab Qawasmeh

rlmeado

Jul 5, 2016

I have been using this dealer for several under their former name. I have always been pleased with their service. Today I had an oil change and general inspection. They were courteous, informative and my car is running fine.

Maricando101

Jul 4, 2016

This newly opened dealership is making amazing deals to get the ball rolling. Great customer service from salesman Nick who was so personable to finance guy Justin. They are knowledgeable and friendly. If you are car or truck shopping give them a chance to make you happy. They did me!

Chacris54

Jul 4, 2016

Our experience with Arlington Family Toyota was great, our salesman Andre Speed was very professional, He's the best salesman we've encountered in our car-buying history. We were very impressed with his experience, kindness and patience to deal with us. We can't ask for more and further more we can't left behind the professionalism of Derrick Mickens and Lyman King making us felt very special throughout the entire process of buying our car, Joey Derosiers and Justin Bateman also great friendly guys the all crew of Arlington Family Toyota great team. Thank you

Raman

Jul 4, 2016

I will recommend you all to this dealership. They have a good service than toyota of irving. They will help you as much as possible. The saleman are really nice.

Nick318

Jul 2, 2016

Everything in the dealership was awesome! Everyone went above and beyond and exceeding my expectations. Rick was an awesome salesman and I was very happy he was the one who helped us out. He is a great asset to Family of Toyota. I was satisfied with absolutely everything. Thank you guys very much.

michele2501

Jul 2, 2016

Even though their new computer system had not yet been integrated, the service was excellent. Next visit I will be able to have my maintenance book completely updated.

friendly first buyers

Jul 2, 2016

Our experience on the first day of the opening of Arlington Family Toyota was the best! We felt special and received great service and assistance throughout the entire process of buying our Toyota. David Nevills, our salesman, worked extremely hard to get us the best price and helped us to receive all options we were wanting on our SUV. He also went above the call of duty with his thorough explanations and instructions on how to operate each part of the vehicle. He's the best salesman we've encountered in our car-buying history! We were also extremely impressed with the professionalism of Lyman King and Derrick Mickens from Family Toyota, and we also want to thank Sandie Stewart, the receptionist. What a great team! Thank you!Eddy and Debbie Peach

Dee Smith

Jul 2, 2016

I received top of the line service. Derrick Mickens was wonderful to work with and I highly recommend this dealership. You will not be disappointed in the quality customer service.

Hannah1234

Jul 2, 2016

My husband and I had leased a 2013 Prius from AutoNation before it was purchased by Family Toyota, and we returned to the dealership to return the leased vehicle and see what our options were. Everyone we interacted with at Family Toyota was incredibly friendly and Sergio in sales was very knowledgeable and answered every question we had for him in detail. He helped us determine if it was going to be a better return on investment to purchase our 2013 leased Prius or to buy a new one, and he also helped us do a price comparison on the Prius and the RAV4 when we weren't sure what we wanted. He spent several hours with us to make sure we were happy with our choice. After making our choice, we worked with Justin in Finance who helped us get a better interest rate and a monthly payment that we could live with. He walked us through the options and the impact each would have on our monthly payment. We did have to drive to the Burleson store to get the color that we wanted, but Sergio waited with us until the car was ready. The only issue we ever encountered is that when it arrived, it did have a scratch down the side, but Sergio reported this to the Service team for us who will buff it out free of charge later. This is the only reason that my review is a 4-star instead of 5. Overall we were very pleased with the customer service we received and would recommend Family Toyota to anyone in Arlington looking to purchase or lease a new car.