Used Cars for Sale at Evergreen Chevrolet in Issaquah, WA

Doug

Sep 13, 2016

My service was done on time and in a timely manner. In addition, I had some accessory questions that were not only answered but addressed and discussed by several service/sales personal and the Owner... This is a group of Pro's

Adam

Sep 9, 2016

Never felt rushed or pressured for a sale. Felt more like a consultation and the sales person was very knowledgeable. The Finance approver was also great and I did not feel like he was pushing extras on me but more providing the different options and what might benefit me based on my lifestyle and family.

Scott

Sep 7, 2016

No pressure, no hagling. Tony, Kyle, Josh and Lin made me feel like family. Single word for my experience... Awesome!

Carley

Sep 4, 2016

Very nice people, I even bring my Honda here. I feel like they have fair prices! I will keep coming back here!

Jorge

Sep 4, 2016

Family friendly and professional attention, explaining all the details of the car leasing process for a temporary resident family as we are. Assistance for easy learning of the car equipment.

James

Aug 30, 2016

It started with the ease of scheduling my service through the website site, available date &time slots were made it convenient . My vehicle was taken in promptly and I was kept advised by friend staff members. I was there for an oil change, but they did an overall check of my truck and had found a nail in one of the tires. In fact every employee that passed me ,as I waited , acknowledged me in some fashion. It was just a pleasant experience, in a clean facility.Thank You from this Ohio traveler!

Donald

Aug 29, 2016

Ease of scheduling. Communication with a customer during Service work if additional items are recommended. The cost ($550.00) for what i had you do was comparable with others and i enjoy your coffee machine while waiting.Disappointed windows & outside mirrors were not washed and lights not checked.

Christopher

Aug 27, 2016

Excellent and fast, Jessie was great to work with and the process was painless...looking forward to my new ride and using my truck as intended!

Schelene

Aug 25, 2016

How they help me figure out the right way to go and not just sale me a car for a check!

Chris

Aug 19, 2016

Always fast and friendly service. Waiting area is clean and comfortable. Appreciate the free wifi and love the coffee machine!

Charphle

Aug 18, 2016

Everyone was so friendly and worked with us to get us the best deal! Both Jesse and Joe went above and beyond to make sure this was a great experience!

Richard

Aug 15, 2016

Everything done as quoted, no surprises, done in a timely fashion. Was happy under old dealership, will test Evergreen to see if at same standards.

Eli

Aug 12, 2016

Cody was a great salesman to deal with. I'm very apprehensive with car purchases, and Cody put me at ease and was exactly the person I needed to work with. No pressure and was able to answer all question with additional valuable insight.

Michael

Aug 10, 2016

Overall the experience was good. The salesman was over aggressive to the point I needed to leave and come back. After that the experience was excellent.

Stanley

Aug 10, 2016

Speed and the crew were very good. They got my truck in on time and out faster than they said they would!

Alan

Aug 9, 2016

Car salesman was great. Checkout of vehicle was thorough. I was not prepared for all the decisions I had to make with accessories salesman and with business manager.

Merle

Aug 1, 2016

Chris Otaki was very helpful for our family to find the right vehicle. We have purchased two vehicles from him and every time he was pleasant to work with and tried his hardest to get us what we wanted. We have continued to bring our cars to the service department and they have been fast, quality service.

Anne

Jul 30, 2016

The 2-year service maintenance that came with the new car is a great idea. It will help us establish the routine of keeping our car in good repair. Thanks for the mailed and emailed reminders.

Michael

Jul 14, 2016

friendly and very informative,and as a customer that I would be satisfied. A willingness to make sure you get a great deal.

Eli

Jul 11, 2016

Cody was a great salesman to deal with. I'm very apprehensive with car purchases, and Cody put me at ease and was exactly the person I needed to work with. No pressure and was able to answer all question with additional valuable insight.

Donald

Jul 9, 2016

Friendly sales staff, excellent amenities for customers. We did not intend to buy here because we are not local, but the friendly staff and vehicle displays gave us the incentive to buy.

Crystal

Jul 7, 2016

Everything was great as my first time buying never thought I would qualify for a new car thank you kyle and all the other countries workers and owners of the company helping g out Maki g sure things ran smoothly. Thank you all

Jose

Jul 4, 2016

Drew (seller) was very helpful and patient; he provided us all details and options for every car version we asked.

Ryan

Jul 1, 2016

Service manager was very attentive to my vehicle's needs and worked with me to secure a rental loaner. His department worked very hard to resolve any outstanding service issues.

Timothy

Jun 12, 2016

Mr. Otake was extremely honest and never pressured me into what I wasn't wanting. Having purchased many vehicles before, this was easily the smoothest and fastest transaction I have ever encountered. Mr. Otake took plenty of time in familiarizing me with the amazing features of my vehicle. I have already recommended friends to go see him.

Aaron

May 28, 2016

Kyle and his partner were very nice and not pressure us at all in our purchase. they were very calm and welcoming. My wife and I had a good experience. Also, the price of the car was reasonable.

Sherwood

May 27, 2016

Excellent service, character, integrity and concern for the customer. Craig at Evergreen Chevrolet is my "go to guy" for automobile purchases - dating back to 2004 at the same dealership. Craig is long time resident of the Eastside - a strong supporter of the Snoqualmie Valley School system (for many years) and a person who can be trusted. I recently purchased a vehicle for my daughters High School graduation. Once again - Craig made the day! ,Excellent service, character, integrity and concern for the customer. Craig at Evergreen Chevrolet is my "go to guy" for automobile purchases - dating back to 2004 at the same dealership. Craig is long time resident of the Eastside - a strong supporter of the Snoqualmie Valley School system (for many years) and a person who can be trusted. I recently purchased a vehicle for my daughters High School graduation. Once again - Craig made the day!

Brent

May 27, 2016

I have nothing but good things to say about Kyle Renfro. He was very patient and helpful as I made my car buying decision. The experience was hassle free, and I was treated courteously throughout all phases of my purchase from initial contact until I drove the car off the lot. We'll done Evergreen Chevrolet!

Gregory

May 22, 2016

Very friendly and person experience. There was great teamwork between all of the people who took care of me: Craig Bennett, Tony Rehn, Josh Rehn, and Michael Still. And also, the deal that was presented to me was fair.

Todd

May 21, 2016

Everyone was honest and fun. I was scared as hell to buy my second new car ever (WAY nicer than anything else I've ever had). I felt like I bought it from friends.

Jeffrey

May 19, 2016

The sales team got me into my dream truck and did everything they could to make it work, especially Sky! He did amazing! He got my truck from out of state in the color/trim and everything I wanted. He did everything he said he would. Kyle was also pretty awesome, he worked with my grandfather and I, and was very clear and helpful. My girlfriend was really impressed compared to the dealer she just bought her 2016 vehicle from. Buying from this team is a fantastic experience. Best Chevy dealer around!

Amelia

May 19, 2016

Elizabeth is the bright spot in your service department. She is a perfect example of the the kind of service and attention to detail a customer comes to expect when they bring their vehicle in for service. She is diligent, very thorough, and super friendly.

James

Apr 28, 2016

I was able to get an oil change by leaving the car before 7 AM and getting it done by 2:00 PM

David Van Der

Apr 28, 2016

A few minutes after checking in, Elizabeth in the Service Department found me in the waiting area and explained the transition from Michaels (formerly Lithia) to Evergreen ownership that took place in February and that my lifetime oil change service which I purchased at the time of my car purchase with Lithia (before Michaels, and before Evergreen) was not valid with Evergreen. She explained that although there were talks between Michaels and Evergreen, nothing has been agreed upon yet in honoring the lifetime oil change service. She explained I could still do the oil change, but there would be the standard oil change cost, or I could schedule an oil change at the Michaels' BMW location in Seattle which is still covered under the lifetime oil change service contract I purchased. I appreciated her taking the time to bring me up to speed and explaining my options, knowing full well that I could have just taken my keys back and left and Evergreen would have lost my business for the day. I appreciated her honest straight talk, and decided to have my oil changed with her and the Evergreen service team. Elizabeth is a wonderful team member and Evergreen should be proud to have her on their team!

Jason

Apr 26, 2016

Jeremy was great. Never tried pushing me into something I could not afford. Everyone was helpful with questions I had as well.

Bettijean

Apr 15, 2016

Rodney and his crew of technicians helped me sort through an issue with my Chevy truck. They were professional--listened to my concerns and answered all my questions.

Jeanine

Apr 13, 2016

Jeremy remember my budget and worked with me from the beginning. It was nice not needing to tell him the price was too high!

James

Apr 11, 2016

The tech took the time to work with the warranty manager and my leaking valve cover gasket was fixed for free!!!

Herbert

Apr 9, 2016

It was a pleasure to work with Joe Rauen. He took the time to explain the new infotainment system, delivered the vehicle to our home, connected us to On-star, and even connected our cell phones to the car through blue tooth.

Thomas Jr

Apr 3, 2016

I felt we were treated extremely well from the second we entered the doors until we drove away in our new car. The car buying process can be long and arduous, however, Craig Bennett and his team kept things moving, always kept me informed of what was going on and was a pleasure to work with.

Robert

Apr 3, 2016

Sales people were informative and easy to deal with. Making the deal was not as arduous as other dealerships I have used in the past.

Cynthia

Apr 3, 2016

Everything was excellent. You need to visit if your thinking of getting a car. Skye, Kyle, and Josh along with the fiance guy were awesome. They can make miracles happen.

Jason Lovgren

Mar 25, 2016

I strongly urge you to avoid Evergreen Chevrolet and their unethical business practices. The owner and staff are dishonest, unprofessional and lack product knowledge. I was promised my new truck would tow the weight of my trailer. I later found out the truck wasn't capable of towing my trailer. Many promises were made to remedy the situation, but none of them were ever met. Now several months and dozens of excuses later, I was told to take my business elsewhere by the General Manager of the company. I am in complete shock that a company can get away with treating customers this way. Please do not make the same mistake I made shopping this dealership. I now own a $46K truck that I can't use. Furthermore I can't trust Evergreen to perform any service to my new truck.

crgson

Feb 6, 2016

I made an inquiry about a used car on the internet and Curran was quick to reply. He was extremely helpful in answering all of my questions concerning the car as well as trade in value of my car and how to go about purchasing the car even though I was in Portland.

ToyotaMan00

Feb 5, 2016

Chris was a pleasure to do business with. He knew a great deal about how to highlight the different specs on the car. During the test drive he made sure enough time was given to me to evaluate the value. He was very down to earth and customer service oriented.

used car driver

Jan 31, 2016

I purchased a used vehicle at Michael's and the staff was always polite and eager to help. I bought the sales staff pizza in order to close the deal. So keep that in mind when negotiating your best price.

AS

Jan 30, 2016

Our purchase was fast and easy with Chris. No pressure and no games. Just to have straight talk as we navigated thru the process was so refreshing. We have found our new Chevrolet dealership and our Salesman of choice. We are so happy with the entire experience. Thank you

Jacobsrd

Jan 30, 2016

They were very respectful and accommodating. I was in and out of there rather quickly. I had a wonderful experience. I would definitely recommend this dealership and will buy future vehicles from there.

DualScreen

Jan 30, 2016

I went here to look at a used Ford Focus that was going for an excellent price. I was greeted by Casey who helped me out and let me take it on an extended test drive. During the test drive, he went out of his way to answer any questions I had about the vehicle, and was not pushy like most car salesmen I've dealt with. At first, I had some trouble getting a good loan, but Casey and the rest of the team went beyond the call of duty to set me up, in the end, we figured something out and I drove home with a nice car.

John

Jan 29, 2016

I had been to many other dealers looking for a particular vehicle and every one of the Reps promised me the world.....and fell short. I called Kevin out of the blue and he had the truck I wanted. He didn't over do it like the others by promising me something and falling short. He told me the truth and was very easy to work with. The truck he showed me was more than I could have asked for and he made a great deal for me! I plan on telling anyone who wants to buy a vehicle not to waste their time and go to Kevin FIRST. Kevin definitely has me as a future customer.

acastleberry

Jan 29, 2016

We went in to look at Jeep we really liked, Kevin was very relaxed and friendly, enjoyable to work with. We are more than excited with the customer service we received and the new vehicle we have.

Nacho

Jan 28, 2016

Looked at 6 different BMW'S at multiple dealerships. Best overall value in the market. Kevin Blier facilitated a smooth stress free transaction. Would recommend to anyone in the car buying process...

Chloe123

Jan 28, 2016

I recently bought my first car from this dealership and was pleasantly surprised by James Kollasch. He helped me find my dream car at an affordable price. He was kind and easy to talk to, I felt like I was talking to a friend, and not a dealer that was just trying to take my money. Overall, I enjoyed my experience and I will be coming back here for me next car in the future.

Nikos

Jan 28, 2016

We purchased a new Suburban from Kevin last week. Over the years we've bought a few vehicles, and this was our easiest, least stressful, and most enjoyable experience. We felt that we received great value for our trade-in, we didn't make any sacrifices on the vehicle we bought, and we felt that we received very competitive pricing. We didn't feel pounced on when we walked in the door, we didn't feel like we needed to haggle on pricing on either the trade-in or the new vehicle, and it was just an easy and fun experience. Best of all, we love the new ride!

JKLong1203

Jan 26, 2016

I dealt with Curran, he was super helpful and was great at keeping in contact with me!!! I will defiantly buy there again when the time comes!!!

Jennitron

Jan 23, 2016

I worked with James when looking for a new car. He was great in answering all my questions and showed so much patience with me through the process. The finance department has also been great to work with.

Maria

Jan 22, 2016

I have my car serviced at this Dealership and have had wonderful experiences with their service department. When it came time to try to get into another vehicle we came back to check out their service department. There was no car buying drama and although we didn't come to terms Kevin did all he could to get us the terms we wanted. He was honest and communicated with us even after the deal was over. Most dealerships drop you like a hot rock if there isn't a deal to be had. Not only did Kevin get back to me he did so in a way that didn't make me feel any less valued than someone making a purchase. Thank you so much for that Kevin. When it is time for us to buy, we know where to come. It is important to note that we went to two dealerships, one of which was Michaels and only Michaels treated like we mattered to them. Thank you so much for that.

farmer610

Jan 22, 2016

Chris Otake is amazing. We've bought two trucks from him so far - the most recent we brought home last night. Chris makes the process easy, he's up front about everything, super responsive, and not pushy at all. We'll come back to Michael's again for Chris' expertise in the product, and his authenticity. The guy is a gem - I'd highly recommend.

Jeff

Jan 21, 2016

Always been a Ford guy and bought a Chevy. Casey was up front and there was no car buying drama. Thanks for a great experience.

JakeScott1130

Jan 20, 2016

Thank you Kevin for finding is the perfect car for our family. Kevin was easy to work with, quick and even filled our gas tank in our new car. Defined will use him in the future and reccomended him to anyone looking for a vehicle. Thanks Kevin!

Emeussner

Jan 20, 2016

Chris provided a great customer experience in purchasing my 2016 Chevrolet Colorado . Satisfied with my purchase and would recommend Michaels Issaquah and Chris Otake.Thanks,Eric

Gregjsh

Jan 18, 2016

I brought my Dodge Challenger for a trade in and I was so surprised by how easy they made this. I got an amazing deal and walked away ten times happier than I could have ever expected! I highly recommend this dealership they are very professional, smart, and easy to work with.

FirstCar

Jan 18, 2016

Chris was extremely helpful and informative. We had called earlier in the morning to schedule an appointment. Chris was prepared for us, had the car we were interested in pulled into the garage. The test drive was easy and comfortable. He took the time to show us all the car features which helped us make the decision to purchase the car. Chris even shared some of his lunch with us when I got a little shaky and needed some food. I also appreciated that after spending time with Chris we learned that he was from Hawaii and we shared some of our common experiences.

FallCityGuy

Jan 17, 2016

So when it came time to look for a Suburban, we first were thinking a used one so we went to Good Chevrolet since they had a lot of them online. After getting there and getting mediocre help, we were going to head home and then thought we would stop into Michael's Chevrolet and see what they had in stock.Our family members had bought several cars with Chris Otake as their sales person, and they were very pleased with their experience. He happened to be in there and right away was attentive and helpful. He was the only person I have ever talked with who knew some of the nuances of the rental returns vs a regular used one. The rental returns did not have the towing capabilities and would not have done what we needed it to do. With limited inventory of 2014s, and the prices of 2015 Suburbans being high with the new body style, he helped us look at the difference of getting new vs used. Not wanting to make a rush decision, even though Chris stayed well beyond closing hours, I went home to think about it and came back the next day. When I was deciding not to buy, Chris was very low pressure and wanted to make sure we did what was right for us and come see him when we were ready if we needed to wait. There was another Suburban that was an LT, and several thousand cheaper, but very loaded. He brought it around for me to look at, and it had every option and more that we wanted, but for almost 10% cheaper. We ran the numbers and looked at financing rates and pulled the trigger and I was able to get my wife a beautiful 2016 Suburban for Christmas.Chris followed up later, even a month later now, letting us know the plates were in, answering questions about floor mat options, and making sure we got all the perks that came with buying a new car from Michael's.Service staff and parts department have been great too. We got the Chevy floor mats and did not like how they covered, so they returned them with no problems and we ordered the weathertech floor mats, which are awesome (highly recommend those).Overall, I have been very impressed with the dealership as a whole and must thank my cousin for the recommendation to work with Chris Otake.Chris- thanks for all your help and I will hit you up when I am ready for a new truck.-Brandon

C T

Jan 16, 2016

I just wanted to take a moment to thank Michaels and Chris Otake for a positive sales experience. Often times buying a car can be a bit intimidating, but Chris made it a pleasure. He is just a positive guy and was very patient with the entire sales process. He treated me with respect and there was no pressure to do anything I wasn't comfortable with...and I got a travel mug to boot. Thank you Chris and Michaels!

RLTChev

Jan 16, 2016

I recently purchased a 2015 Chevy Cruze LTZ from Michael's Chevrolet of Issaquah. I had been searching for a new or newer used car for about 3 years. I decided I wanted to purchase from Michael's after visiting the dealership and test driving a couple of cars and working with one of the salesmen there, James. Another plus for me was that Michael's seemed to offer the most certified cars over other dealerships I had been checking out. (And I had checked out a LOT of dealerships over the last three years!) The car buying process there was pretty straight forward. My only slight disappointment was not being told the exact percentage rate for financing the car at the time of the paper signing. We had been told the approximate percentage rate before hand but it would have been nice to know what financial institution was going to be used and the exact rate without having to ask at the point of paper signing. Another big plus for me is the dealership is right around the corner from where I work.

ultragroove

Jan 16, 2016

Straight forward and honest purchasing experience. Kevin Blier is a great salesperson to work with. Very happy with the whole process and walked out the door with a good deal. Week be back again for sure.

Hodie

Jan 15, 2016

My husband and I have been looking to replace our 2003 Tahoe for the last few months, and the process has not been delightful. We visited a lot of dealerships and ended up leaving disappointed or angry with the service. I called James at Michael's to inquire about a Tahoe advertised online and he was extremely helpful in answering questions and educating me about the online capabilities. He was patient, direct and efficient. We ended up driving to the dealership that night and bought the car. It was smooth and the vehicle was exactly as James described it over the phone. It was a great experience and I would recommend James to family and friends.

Larry

Jan 14, 2016

Pulling into Michael's Cheverrolet my stress level was high. After talking with Ralph Veliz and taking a test drive the stress was gone. I felt no sales pressure, and ended up buying for a fair price. My purchase experience was nicer than expected. Thanks.

momshirley1.

Jan 14, 2016

When I walked into Michaels Chevrolet I felt relaxed and no pressure. Kevin was very friendly and honest and make my car buying experience so much nicer then my last. I will be back for all my future cars.

VickiEarwood

Jan 11, 2016

I couldn't be more pleased with my new purchase& with this dealership. They are very professional& extremely helpful. Myself, husband and our special needs daughter came in to look at a 2014 GMC Yukon that I saw on line. Casey greated us with a smile and respect and even exknolwedge our daughter which most people do not. I explainded to him that I was only here to look and maybe buy he was very was knowledgeable and professional through everything and he worked to get me the deal the way I wanted it. He realized that I (the woman) was the one buying and was very gracious in how he handled things. Our experience at Michael's Chevrolet was hands down the best car buying experience I've ever had and I will recommend people to them. Thanks again Casey and the rest of Michael's Chevy team for all your help and excellent customer service. P.S. I just showed this to my husdand and he told me to write that he totally agreed......

Macady

Jan 8, 2016

Had a great experience with Jeff today. My husband and I are not a fan of long car buying experiences. We knew just what we wanted and he got us in and out quick.

Quinton C

Jan 7, 2016

I came here on a Wednesday to look at a used Lexus with Casey. He was super knowledgeable and professional through every stage of my buying experience and he worked tirelessly into the night to get my deal done just the way I requested. By Thursday afternoon I was back at his desk with a huge smile on my face picking up the keys to my new ride. The experience I had at Michael's Chevrolet was hands down the best car buying experience I've ever had and I have already recommended multiple friends and family members to them. Thanks Casey and the rest of team Michaels for being awesome!

Lacey124

Jan 1, 2016

Salesman Ralph a pleasure to work with. Finance guy Curran appropriate, not pushy. I was treated with respect and got a great car, a great deal, and great service and I survived! Go there and see for yourself.

opija007

Jan 1, 2016

I was researching some cars online and the one I was looking at just so happen to be at Michael's Chevrolet of Issaquah. I did an online chat with a customer service rep. and about 10 min later was contacted by a sales rep, named James. We decided to go down and check out the car we saw online. We got down to the dealership and met with James, Right off the bat, he was super friendly and we got a sense of a relaxed, non-pressured environment from the dealership; it was a nice refreshing change,We test drove the car we were looking at online, then after talking it over..decided to go ahead and "run the numbers". What came back was actually not too shabby. However, after going out to look at the car again,,,another car caught our eye. So we had James let us take it for a test drive than afterwards "run the numbers". It came back not too shabby again, PLUS they offer awesome VIP plan which includes oil changes, windshield chips, dings in door, etc.So we decided to move forward on purchasing the vehicle. Curran in the finance department was also a pleasant experience. HE went above and beyond to find us the best deal in financing the vehicle and also was very patient and explained everything in great detail. The overall experience was rather pleasant and I would highly recommend this dealership to any of my friends and family,

Madza3Owners

Dec 30, 2015

We had an excellent experience with Kevin Blier and Michael's Chevrolet. We were able to do a test drive, sleep on our decision, and come back the the next day to make a purchase. All was easy and hassle free. We worked with Kevin on the phone and in person, and he seemed trustworthy and knowledgeable. We are enjoying our car and are happy with the deal we received.

Steve

Dec 29, 2015

I have been looking to upgrade our 13 year older vehicle with a newer one, and after looking up recent year used vehicles came across a 2014 Jeep Grand Cherokee Limited that I thought might fit our needs. Price seemed fair and options seemed close to what we needed with the exception of having a smaller engine than what our "ideal" would have been. Arriving without notice at the dealership I was greeted at the door by a salesman named Jeff Gentry. After explaining what I was wanting to look at, he quickly took me out to view the vehicle. It was also a plus that Jeff knew Jeep vehicles even though it was at a Chevrolet dealership. He had the knowledge to answer most questions and also to show me just about every feature of the car. For once, a car salesman actually knew more than me after doing lots of research and reading reviews online. He then allowed me to drive the vehicle to see what I thought of the 3.6L six-cylinder as opposed to the 5.7L V-8 that was on my wishlist. He was perfectly OK to let me decided whether it was adequate or whether it was a deal breaker for me. After driving for a good 20 minutes up hills and at freeway speeds (and beyond), it's ability and power actually surprised me and I found myself quite satisfied that the vehicle would meet my needs quite adequately.Then came the issue of price, trade-in, financing, and the usual negotiating aspects for the vehicle. I had already researched prices and to be hones their price was one of the best already out there for the model, mileage, and options. So I wasn't sure how much of a deal I would get. The process was quite straight forward and at no time did I feel like I was being pressured or being asked to do something that I didn't want to do. The trade in value was slightly on the lower end, which I expected it to be in the initial offer, but by the time we ended up with a deal several key issues of tires, fluids, AC service, and bit more trade value was all accomplished and I feel I was treated fairly and appreciated Jeff's whole demeanor and expertise. I would buy from Jeff again, and that is NOT my usual experience with most car salespersons.The financing was also just as easy and non-pressured with Curran Ragan. Options were presented and explained and the decision of what to buy, or not buy, what coverages to have, or not have, and even the final terms and payments options were always up to me without pressure to "upsell" or give me what I didn't need or want. Kudos to Curran and Jeff for a great buying experience at Michael's Chevrolet in Issaquah, WA. Definitely very easy and good to work with, not to mention the delicious coffee/mochas available for free too. Couldn't have gone any smoother and in a couple days, I expect to return to pick up the vehicle with the new tires, fluid services, and ice-cold AC. I wasn't expecting to buy when I walked in, but came out a very happy owner of a 2014 Jeep Grand Cherokee Limited with all the right options and the right price too.

JoelK

Dec 27, 2015

Jeff Gentry provided exceptional customer service from the initial phone call to the completion of the purchase. He was prepared when I arrived and was patient with me as I spent time with the car. Of my many car buying experiences this was one of the best. It was a respectful transaction.

ViceOla

Dec 23, 2015

I had gone in to get the oil changed in my previous vehicle. I decided to browse for a used vehicle and was met by Casey. He was very helpful in narrowing down what I wanted and Curran went the extra mile in getting me a great deal! Overall I had a great experience and would definitely recommend going to Michael's Chevrolet!

Buick123

Dec 22, 2015

Curran was great to work with and very accommodating throughout the process. Financing the car was simplified by showing numerous options and scenarios. Overall an easy experience.

Steve from Chico

Dec 22, 2015

I shopped online for a certified car. Found one here that was just what I was looking for. We negotiated the deal over the phone and I flew from N. Ca to Seattle. Jeff Gentry, the salesman, picked me up at my motel the next morning and drove me to the dealership. The car was exactly as represented. Had a very smooth transaction and not only did they wash it before I departed, they filled it with gas. A nice touch.

Larry Warner/ Absolute Electric Inc

Dec 18, 2015

We could not find a van in our area and they had one. Spoke to Craig twice on the phone and one email. Drove three hours on a Sunday and he had me out of the office in less than 45 minutes. The customer service was over the top. Good old fashion customer service. Thank you Craig and staff for making it a painless and enjoyable experience. Even though three hours away I/ We will recommend to others.

Abudig

Dec 16, 2015

I was treated very well at Michaels Chevrolet in Issaquah. My car was totalled, so I was in need of a vehicle quick. The dealer found me a great deal that and got me through the process painlessly.

Al Morales

Dec 13, 2015

I purchased a 2015 Chevrolet Spark at this dealership recently. the salesperson was Casey Dunham and the sales manager was Tracy. they were both patient with me as I am very slow at making a decision on purchasing a vehicle. I got a great price on my brand new Chevrolet Spark and I received a great price on my trade in. they also work especially hard on getting me a lower interest rate than I thought I could ever get. the finance person was also very nice and helpful. he did not try to top sell me on anything that I did not need. his name was Curran. I had shopped around the internet and at different car lots before I finally found this amazing car at this amazing price. 2015 Chevrolet Spark that I purchased was $2,000 less then used Chevrolet Spark that I found at other dealerships with more miles those cars then my brand new car. this is the best car deal I have ever gotten

kenny

Dec 12, 2015

So, on the way home at noon today , my wife and I decided to stop in at the Chevrolet of Issaquah to look at a few more cars before she had to work at 3. At 2 o'clock , we were already home with a new car. The car was perfect for both of us, and that is no small feat if you know what I am talking about fellas, right?Justin Martinez is the reason I am writing this review. His knowledge of the industry and people, enable him to help you find the right car, even when you are not sure what car that might be.. He started with two umbrellas in a torrential rainstorm, and ended with a great tip on how to get an extra "computer" car key without spending a million bucks, but the stuff he did in between, effortlessly and with grace, made it the best car buying experience of my life. I am 58, so I have purchased a few.I have never relished the thought of going to a car dealership to purchase a car, to put it mildly, but Justin felt like a friend when we left. IN AND OUT IN AN HOUR AND A HALF and no buyers remorse. Incredible ! EVERYONE there is a professional.Thanks guys, we are more than satisfied to be sure. Merry Christmas.regards, Kenny and Jenny O.

Newcarbuyer2016

Dec 11, 2015

Quite professional and very knowledgeable. Was able to answer all my questions, followed thorough on their commitments during the sales process, and service after the sale was also impressive. Would buy again.

Ramos92

Dec 11, 2015

Didn't have a headache while doing business with this dealership. Casey Dunham was probably one of the best dealers I've ever done business with. He helped me coming up with thee best avenue of approach for getting the car I wanted

NSpahn

Dec 10, 2015

I had the pleasure of working with Curran Ragan who doubles as both sales and finance. Curran never made me feel pressured and I always felt as though he had my best interest at heart. He also really went above and beyond to make my truck work for me. Unfortunately my 2014 Chevy Silverado had a minor malfunction with the 4WD system after driving 2 blocks from the dealer. However, Curran was very quick to get me a loaner for two days. They paid for the parts and labor and everything about this truck is perfect! I would highly recommend this dealer and Curran above all else. Working with him made the process much smoother as he was able to do all the financing himself instead of going back and forth between multiple employees. Thanks Curran!

MAC

Dec 8, 2015

I've visited a few dealerships around and Chevrolet of Issaquah is definitely among the best. Friendly staff, no pressure, thorough explanation of the certified program, features of the car, the works. They even pointed me out to better financing rates than my own bank was giving me. Excellent experience overall.

Jill&Jeff

Dec 8, 2015

We wandered in a couple minutes prior to closing on a Friday night. Chris Otake was quick to help us taking lots of time and giving us a test ride. Three days later we made a purchase of a 2015 Tahoe.. Chris is excellent to work with - very knowledgeable, gracious and we never felt pressured. Excellent experience overall which is refreshing for us! Michael Still provided very efficient and pleasant service as well. These people take the time to understand you and your needs and you really feel appreciated at Michael's.

jen

Dec 8, 2015

Had a great experience. I was looking for a mid-size SUV and Edmunds gave a pretty good review of the Chevy Traverse, plus it has tons of seating. I am so glad to Michael's Chevrolet. No pressure sales and they had straightforward pricing. The salesperson Bill Boston was great, even sent me info over text. Dealership went over details of the car and info system. Also have free 5 year oil changes plus more. Very happy.

littlealky

Dec 5, 2015

friendly easy going guys. when it came time to do the numbers it was easy no real hassle. no tooth pulling. thanks for working and meeting me curran

ChevyMan

Dec 5, 2015

Very happy with the professional and non pressure sales that we received from James and Jeff. They took their time to understand our needs and worked several hours on making sure that we found the perfect vehicle! Thanks for all your help!

Damian2012

Dec 5, 2015

We came in just to walk around and look at vehicles but drove off with a nice ride and a very good deal thanks to Curran.. His service was the best and I really recommend that you come see him If u want the best deal....

japumule

Dec 1, 2015

I have been helped by Ralph Velez from the first day i came to the dealer ship, He is a really Good and professional person for his position. I have been negotiating on the price with him and his His manager as well. For many times i was negotiating and getting closer to a deal with Ralph was a perfect move , but finally when i talk to his manager the deal went south. Ralph called me after half an hour and save the deal alive. Almost decided and set a price not to purchase more than what i planned, It is not exaggerated that if i say i came back and made the deal because of Ralph Veliz excellent customer service. He is Exemplary and professional for his job. Thanks Ralph Another person helping our deal and making things right on his job is Curran Ragan , I just want to appreciate for his job as well.Thanks Curran

JAN

Dec 1, 2015

Kevin was very responsive to all our questions, but never got pushy. He was friendly and personable. We weren't necessarily going to buy when we first met Kevin, but he made it easy to change our minds..

ChevyVoltOwner

Nov 30, 2015

Jeff Gentry assisted me in checking out the Chevy Volts. I had my eye on the used 2015 one I'd seen online. I took it for a long ride on the highway but unfortunately, it didn't have any charge in the battery. Jeff got it charging and we took another Volt out that did have electric power so I could feel the difference. Jeff seemed to know the car fairly well and what he didn't know, he found out for me. He went out of his way to make sure that I was happy with all aspects of the car sale. I am very satisfied with my purchase and the whole process went smoothly.

Taylor and Tyson

Nov 29, 2015

Kevin did a great job doing all he could to get us a deal on our new car! He knew a lot about the vehicle we were interested in. Very honest! Also the dealership as a whole wasn't pushy and worked hard to make the buying process as easy as possible. Although we have been waiting about a week for Michaels Chevrolet to respond to our local dealership about a few minor repairs I'm sure everything will work out.

aseldon

Nov 27, 2015

Came in for a early lease ending offer and they found me even better offers. Walked out with a new lease and couldn't be happier.

janel

Nov 27, 2015

Curran and Ralph spent hours to help me get an excellent deal on my 2015 equinox! Their customer service was wonderful. Made buying my car a great experience. I'm thankful for all their help. Would highly recommend this dealership.

T&K

Nov 24, 2015

We saw a truck on the website that caught our attention and had planned on only going to look at it... but ended up buying it! Jeff Gentry was friendly and took the time to get to know us.Jeff Campbell is very knowledgeable and takes the time to listen to your needs and work with them. Michael Still was very helpful and patience with all of the finances. Overall, these 3 made our experience enjoyable!

dalton

Nov 23, 2015

Justin Martinez is a great sales person that truly believes in a smooth and painless car buying experience. I felt that he was invested in trying to sell a vehicle but also took great concern with our needs in order to make the transaction occur. Justin also communicated very well throughout the entire transaction. Couldn't ask for a better customer experience during this transaction.

Pearl2015

Nov 23, 2015

Mike was super helpful throughout the process. Even after the sale he was helpful in setting up a service appointment for something that needed to be fixed about a week after I drove the truck home. Service department was helpful as well.

Rossy

Nov 23, 2015

Bill, Thanks for a very friendly, hassle free and awesome service. Thanks for the wonderful experience you gave us. Location was very neat and clean.

Dave

Nov 22, 2015

My wife and I traveled down to Issaquah to check out some used cars, but ended up buying a brand new Silverado. We had the pleasure of dealing with Bill Boston. He was very nice, and a pleasure to do business with. The whole dealership was full of nice people. We felt no pressure to make a decision on any vehicle, and Bill was great with all of his expertise. Overall experience was fantastic, and such an exciting day for us! Thats how it should be! -Dave

Brody400

Nov 20, 2015

This was a pleasant experience once I understood how the process works. They stood by their transparent pricing with no second sticker. I even walked away over $500. The Yukon was a fair price and they agreed to a prebuy that showed no exceptions. Kevin agreed to have the headlight replaced even though it was more expensive than we both thought.Kevin was down to earth and easy to work with.I would work with him for our next car.

Merle

Nov 20, 2015

Purchased a cruze diesel over the phone last year and drove 250 miles this year to add a Malibu to the family lineup. Chris Otake was great again from start to finish!

Darrell

Nov 19, 2015

Kevin was clear, concise and to the point, Our email conversations turned into a commitment on my part to travel across the State to purchase. He did not over promise and built a level of trust. Once face to face, it all seemed pretty simple to get to a deal. Well done.

MTS

Nov 19, 2015

Have purchased from them twice now, and the absolute easiest people to deal with.No pressure ,no B.S. run around just simple straight shooters.Service has been outstanding as well.Curran Ragan was curtious, prompt in returning calls, and I feel he worked to do his best for me.Very Satisfied .

jnwang135

Nov 19, 2015

Went on a sunday in search of a used subaru legacy we found online. We were offered help almost immediately and was given access to a test drive a few moments later. The used car was almost like a new one and they were very nice about replacing a small part of the car that was missing (a cover for the fuse box). The sales rep was kind in working with our price range and helped lower the price to a slightly more reasonable value. The whole process of purchasing the car was VERY efficient and took no more than and hour and a half (excluding our hour long test drive). The lobby was also very clean and had a nice and fancy coffee machine and tea choices that was very helpful in the cold weather. Also a nice flat screen TV and lounge area to sit in while waiting for final processes to finish.

Jagstrom

Nov 18, 2015

Went on a Sunday to consider buying a used Suburban and trade our Yukon. Got fair trade and they made the process painless unlike others that do the whole talk to my manager game. Casey Dunham did a fantastic job. Very pleased.

Curtis

Nov 18, 2015

This is the Place to go! My Wife and I went there on a Saturday with a model and price in mind. Michaels was able to exceed all of our expectations. We brought our kids so we could accurately size the new vehicle for the reality of our big family and busy lives. We all loved the "No Pressure Vibe, We found a Vehicle that my wife Fell in love with and drove it home shortly thereafter. Financing was a piece of cake. Michael made it easy and even found some tickets for the zoo down the street so the Fam could do something fun while I finished up paperwork.Regards,Curtis Backstrom

Hal

Nov 18, 2015

Casey Dunham was a joy to work with. I've bought a lot of cars over the years and never had an experience this pleasant and easy. I made an online inquiry, Casey called me within an hour, two hours later we owned a new Chevrolet Equinox.

mnmulie

Nov 15, 2015

This was the best new car buying experience I've had. Both the salesman and sales manager were both very knowledgeable and courteous. I would recommend this dealership to anyone looking to buy a new car.

ERD, LLC

Nov 15, 2015

After shopping all over town and not finding the truck I needed for my company I went to Michaels and was helped by Casey Dunham. He searched the whole state and found what I needed and got it within my budget! WAY TO GO GUYS!

Crystalh82

Nov 15, 2015

I needed a reliable car and Curran was able to give me just that. I came there with the intention of getting a used car, but Curran was able to get me into a brand new car :) After seeing the car he suggested I was in love!!! He was able to handle everything all in one spot. I must say the process was pretty easy with no pressure to buy. Thanks Curran :)

Namaste70

Nov 14, 2015

Justin was friendly, fair and honest. The process was quick and better than I had hoped for. They were transparent about the price as well.

lynnloera

Nov 13, 2015

I gotta say it was pretty easy. I needed to get out of my current vehicle and into one that would last me for many more years. I was able to do just that!

Kika80

Nov 12, 2015

We would like to take the time to share the experience we've had with Kevin in particular. He was a very professional, easy going and simply a pleasure to have worked with! I Would recommend him if you're interested in buying from someone who genuinely cares more about what's right for you than anything else. I really appreciated the way he approached us, with no pressure type atmosphere making our experience really great!!! Thanks KevinErica and Kory Bosler

marston123

Nov 12, 2015

Ralph did a great job , i love my new car, I will tell friends about my experience, great job by all.Finance was really easy.

Ken

Nov 12, 2015

I just wanted to comment on the terrific experience that I had with James Kollasch with my recent purchase at Michael's Chevrolet. James was very knowledgeable about the vehicle I purchased and walked me through a complete tutorial of the vehicle. James was courteous, friendly and professional throughout the entire process. Purchasing a vehicle is usually a dreadful and drawn out process; James make it a quick, painless and actually an enjoyable process. I would recommend Michael's to anyone interested in a hassle free experience at a competitive price...be sure to see James when you visit.

KennyChan

Nov 11, 2015

I compliant in my last service that when I made my appointment from the web and never received any confirmation. They had corrected that and I received my confirmation. Great.People is friendly, the waiting room is comfortable. Lot of choices of coffees and teas. Free wifi.I am happy!

Optimiism

Nov 10, 2015

Quickest trade in and purchase. Above average trade value and excellent customer service. Be sure to get some coffee while you're in. Make sure to ask for James.

JasonCame

Nov 9, 2015

Though it is a rainy day, it is a great experience purchasing my first car, tried almost all of the cars there, and finally got the one! Though price is firm, I accepted, and looking forward to the best service: )

LizAgent

Nov 5, 2015

When we got to Michaels Chevy in Issaquah we weren't bombarded with overeager salesmen fighting for their commission, but were met with low pressure help on what fit us best. Working with Kevin Blier was like being helped by your neighbor's brother. He took care of us like old friends and we found a great car.

Nacho

Nov 4, 2015

I want to thank Kevin Blier for a very professional and low pressure environment when purchasing my new truck. He worked hard to get me the trade values on both my vehicles, and also discount my new truck as well.... Overall, a satisfied customer. I recommend you see Kevin Blier at Michael's Chevrolet when your in the market for a new vehicle.

pnsn89

Oct 31, 2015

I absolutely dreaded looking for and buying a car (I had nightmares just thinking about it) . . . but Mike Sharma made the experience very pleasant and personable. He was very thorough, left no questions unanswered and we left feeling very comfortable with the whole experience, and feeling like we've made a new friend. Everyone Mike introduced us to was friendly and welcoming. We would definitely recommend Michael's Chevrolet, along with Army Mike, as the best place to buy.

fordatchevydude444

Oct 30, 2015

Casey was willing to work with me over the phone. Ford dealers have lost the customer service skill. This will be the second Ford I have bought at a Chevy dealer. I am a hard core Ford guy and would never think of buying a Chevy. Casey my salesman was cool, straight up and so far I am really enjoying My Mustang.When I made an appointment I followed through. Their time is as important as mine. They are trying to feed the kids. I would buy another Ford from this Chevy Dealer anyday.

N5115

Oct 30, 2015

We had previous problems with another dealership in our hometown which prompted us to look outside of our comfort zone. After a quick search, we found a 2007 Chevy truck on AutoTrader located at this dealership. We happily traveled the hour and a half to go look at it. Bill had the truck ready for us as soon as we arrived. We did go to look at another truck while in the Issaquah/Bellevue area, but the overall truck, customer service, and vibe were much better at Chevy of Issaquah. They got us a great rate for a great truck! Buy a Chevy from these guys.

Chandler

Oct 29, 2015

We purchased a new vehicle 12 months ago from Michael's Chevrolet in Issaquah WA and were very pleased with the entire purchase process; especially so, because the car purchased was a small economy car; an inexpensive vehicle. However, Michael's treated us as if we'd just purchased the most expensive car on the lot. With that pleasant recent memory, while visiting the dealership for an oil-change my husband was walking the lot and found a vehicle he was very intrigued with. Justin Martinez, the sales rep that approached my husband, was able to quickly assess that his time was of the essence, thus providing thorough and complete information on the vehicle, Since that initial meeting with Justin, he has been in contact with us regarding all facets of the purchase process. Justin ensured that we received a very competitive interest rate and further, extended other 'returning customer' benefits. We are pleased to recommend Michael's Chevrolet in Issaquah WA., and most importantly the outstanding service received by our salesman, Justin Martinez, a true professional; honest, straight-forward and an absolute gentleman!Michael & Brenda Chandler. October 30, 2015.

Fritz

Oct 28, 2015

As far as car salesman go I would rate Casey as a 'Top Of The Line' model. He was Courteous, Professional and Informative. We'll be back!!

jumps1pug

Oct 28, 2015

I had the best experience ever buying a car. Everyone there is so welcoming and helpful. Casey answered all my questions honestly and if he didn't know something he quickly found an answer for me. There was never any pressure to buy. I would highly recommend this place to anyone who is in the market for a new vehicle :)

DeeRuff34

Oct 28, 2015

I would recommend Michael's Chevrolet of Issaquah to anyone looking for a new car. My Salesman Mike Sharma was a pleasure to work with. His professionalism, knowledge and attention to detail made my purchase smooth and easy. I felt that Mike was very honest and upfront about the car and financing. If anyone I know is every looking for a car and ask for my suggestion, you can believe that it will be Michael's Chevrolet of Issaquah.Thanks

Happy camper

Oct 28, 2015

Kevin blier was my sales guy and was very straight forward and a very good people person.he showed me all my options and never used any sales pressure. he truely had my best interests as his top priority. Tracey met with my wife and I and carried whole professional image to the end of the sale.Very happy with my new car.

Momof4boys

Oct 26, 2015

We had a great experience and NEVER felt pushed to buy. They made such a super deal! In the car buying experience you can feel jerked around and we never experienced that at Micheal's Chevrolet.

Sneezy

Oct 25, 2015

We just purchased a vehicle from this dealership. We have worked with Justin Martinez, who made our experience very easy, exciting and quick. He was very honest, friendly, professional, non judgmental, He made buying a car personal experience; it felt like we were family and they cared more about us getting a reliable vehicle car under any circumstances! We knew the car we wanted to buy, they did not try to push any other vehicle on us, did not seem desperate in selling it which means a lot. Very relaxed environment, great coffee machine! We truly enjoyed working with this dealership! I wouldn't want to go anywhere else for my next purchase and would recommend this dealership to anyone!

midnight

Oct 23, 2015

Awesome. honest. Real. Can't say enough about the ease of this transaction and then you get the VIP service with every car! Thank you!

gohawks

Oct 22, 2015

This will be my 4th Chevy but this was the best experience so far in purchasing a vehicle. Working with Craig Bennett was great and most of it was done over the phone making it smooth and easy!

Corey G

Oct 20, 2015

After dealing with a handful of other dealers I found Issaquah Chevrolet. I found a great used Lexus suv here and a great group of people. Kevin Blier worked with me on my difficult budget and credit and got me into the car I wanted. The process was no stress or pressure, like I said.. Refreshing. I will be coming back to Kevin in the future. Thank you guys, made my family and I very happy!

Laura P

Oct 20, 2015

My husband and I went in to Michael's Chevrolet to look at a couple of cars in our price range.Jeff let us look around a bit before approaching and was very friendly when he approached us.He asked us what we were looking for and what price range we were looking at.Once he knew what we were looking at he showed us several cars and told us the good points of them. He also let us know about the certified inspection and the warranty that goes with the car.Jeff also explained the oil change and service loaner,Jeff was very helpful in assisting in the selection of our Cruze and made it very easy to purchase the car.I will be sure to refer our friends to come in and see Jeff if they are looking for a new or used car.

Lilnugget

Oct 20, 2015

Came in with a car I'd seen online & Kevin Blier brought it out to the front for me to see, let me check out the car myself, took a test drive, dad came w/me & negotiated w/Kevin and his manager and in no time I left w/a 2013 Hyundai Elantra!! I didn't feel any pressure to buy or have that feeling of someone hovering over me to force me to buy!

cynthia75

Oct 19, 2015

We had excellent customer service by everyone we encountered and the experience was very positive. I would definitely recommend Issaquah Chevrolet to friends and family. Justin was very personable and was the best sales person we have dealt with in a long time!

K'n'J

Oct 18, 2015

My wife and I were looking for a new family car. As soon as we arrived, we were greeted by Mike, who went out of his way to make sure my wife and I made a good informed decision. He wasn't pushy, and it felt like he had our best interest in mind, as well as the safety of our family. The staff were all friendly. The cars were all in good condition, and the purchasing processes was painless.

Mr. S

Oct 17, 2015

Just recently purchased a vehicle from here and it was a really good experience. Cars are well taken care of. I would come back here to buy another car!

namastebj

Oct 17, 2015

Hard situation because i am in New York City and my son is in Washington State. i needed to have a car there for him and his family and in case i go to visit in the mountains. there was a trade and a purchase. Michael held my virtual hand thought the entire process, never missing a beat. Excellence in action. thanks, Michael. bonnie jenkins.

kristalynner

Oct 15, 2015

This is the second car we have bought from Michael's in two years. Their sales team doesn't work for commission so it is a no pressure type of shopping experience. Casey was great with us showing us the options and the special which was perfect for us. Less than one day shopping and we were out with our new Traverse!

Always looking for a deal!

Oct 14, 2015

I recently purchased a new Chevy Silverado 1500 from Michaels and I am very satisfied with the result. I had done my research before starting the process and was impressed with how timely, professional, and fair the deal was made. They were able to do a dealer trade and get me the vehicle I desired within one business day and also beat the online price of the other dealership. A pleasurable car buying experience. Thank you Casey and Jeff!

robreviewname

Oct 14, 2015

Chris was very helpful throughout the entire process. We originally stopped in just to browse and see what was available and compare to the website, but we found exactly what we wanted and Chris guided us through and ensured everything went smoothly. We ended up driving it off the lot that night. Thank you!

CRT2

Oct 14, 2015

We came into the dealership knowing what we were looking for and Casey helped us get the best deal possible on the vehicle that we wanted. Overall it was a pleasant experience, and I would definitely recommend this dealership if you're in the market for a new or used vehicle.

goodsale2015

Oct 12, 2015

My brother and I were referred to this dealership by his friend and when we got there we were handed off to Chris Osake who was very friendly and we appreciated his honesty and straightforwardness! My brother was helping me find a car, so we told him that I was interested in a Chevy Traverse and he helped me find one and we test drove a 2012 Chevy Traverse that looked good and drove so good that I was sold and it fit our budget and this is the car I drove home in to get my husband to finalize everything and he loved it and we are very happy customers!! I would refer anyone to Chris to buy a car. He is not going to steer you wrong and he will sale you the car that will make you happy and fits your needs. I feel he went over and beyond the scope of awesome customer service!

Jordan

Oct 10, 2015

We recently purchased a CPO Traverse from Michael's Chevrolet of Issaquah. Our salesperson Casey, Jeff the manager, Shane in service and Craig in finance all made the experience a pleasurable one. We look forward to our relationship with this dealership going forward.

alissaevans

Oct 9, 2015

For my first time buying a car, it was such a helpful environment. I was helped by Bill Boston and he never pressured me, he made me feel comfortable and was very helpful and nice. He got me a great deal and made my experience great. Craig who I did the paperwork with made sure that I understood every form I was signing and explained each form to me in a way that was clear to a first time buyer. Will recommend this place to everyone!

Drew42

Oct 6, 2015

Chris Otake and Ralph Veliz were an absolute pleasure to work with in buying my used truck. I had a vehicle to trade, knew exactly what I wanted, and these gentlemen were straight shooters - and made the deal happen. Down-to-earth folks, who delivered a great product, great customer service, and shattered my old preconceptions about dealing with car dealerships. Thanks, Guys!!

Cruze123

Oct 3, 2015

Justin Martinez exceeded my expectations. I would highly recommend Chevrolet of Issaquah to all. They helped me with a problematic trade and treated me right. Justin even delivered my new Cruze to my house. Class Act Pro!

pickup Sharon1946

Oct 2, 2015

I had a great time while buying a pickup at Micheal's Chevolet in Issaquah. Bill Boston was a fun energetic salesman. He had a good knowledge of the vehicle I wanted and was very patient while I asked questions and made selections for options on the vehicle. It was a very enjoyable experience.

Dannitekatyahoo.com

Oct 2, 2015

He is so amazing, friendly. He gave me the best deal. Excellent customer service and he is easy person to talk to. I recommend other to go with him.

hcollins089

Sep 29, 2015

James was great to work with during my car buying experience. Helpful and kind. Love my new Ford Focus! Will recommend to others looking for cars.

Coloradoguy123

Sep 26, 2015

Justin and Tracy took care of me from start to finish and gave me a killer deal. It was very easy and quick. Great salespeople. Very professional and respectful. Highly suggest! They're VIP service is the best deal for real savings

annieloonie68

Sep 24, 2015

I was dreading the process of buying a new car.Had the old image of wheeling and dealing in mind. But Casey dispelled the image , carefully explained everything and made the whole process from inquiry to finalization, "no sweat".

Payam

Sep 22, 2015

Bill Boston sold the car and he was the coolest guy, and gave us a good deal. He was friendly and respectful to my family.

kt93

Sep 21, 2015

I bought my first car from Chris Otake and he was very helpful. We had to do everything over the phone but it was actually a great experience. I got a perfect car for a really good deal and I will definitely go back in the future.

Scott B77

Sep 16, 2015

I bought a uses Ford Fusion with the help of Chris Otake, he was very helpful without being pushy. The people at the dealership were helpful and kind.

bill kazda

Sep 16, 2015

Sales staff was very friendly, followed thru on their promises, and I felt the purchase price was very fair. I drove along ways to purchase car and they got me in and out asap.

CA

Sep 15, 2015

Purchased my Traverse LTZ new & have it serviced by Michael's Chevrolet as scheduled! I also know Chris O & Jeff C from a previous dealership!

TAS

Sep 13, 2015

We had a great experience working with Chris. He was friendly and helpful. Chris made the purchase of our 2015 Malibu a "no pressure" experience. Good work Chris!TAS9/6/2015

Ben T.

Sep 12, 2015

After searching online for a new Camaro and going to other less than friendly dealers I am very pleased with the end results. Casey was polite and cool throughout the entire process. He was what a car salesman should be. I got the deal I wanted on a new 2015 RS Camaro and a fair trade in for my 2013 Veloster. The entire process took less than an hour from arrival to departure. I would strongly recommend them to anyone looking for a new Chevy. They were a great experience in an otherwise stressful industry.

tpuyalup

Sep 12, 2015

My husband and I had been test driving several vehicles throughout the day and were very happy when we were able to test drive our potential new vehicle without the salesperson in it! All the other places we went to, drove with us, and although nice salespeople, it makes it kind of awkward. Anyhow, we met Ralph Veliz and he was very laid back and not pushy at all. The overall experience was great. Hassle free, plenty of toys and games to keep my kids busy for hours. They were a little backed up at the time so we were there a little longer than we had hoped, but otherwise great experience! Thanks Ralph!!

Mr new truck

Sep 10, 2015

I rated them as hy as I could. Not pushy or hard sale tactics. It's great couldn't find a dealer in this area that doesn't over charge you by switching nubers around. No pressure just great folks making buying as easy as possible !

Erinwelchers

Sep 10, 2015

Had a really positive experience buying a new car from Ralph yesterday. Was a really pressure free environment which my husband and I really appreciated. We will definitely come back!

smith

Sep 7, 2015

Michaels Chevrolet of Issaquah was friendly and did not pressure us into a car. The whole process was quick and easy. Casey Dunham made it easy and was very friendly.

rebelgirl1937

Sep 4, 2015

This has been the most painless car shopping experience we have had so far...and we have had a lot of experience. Justin was helpful yet not overbearing, which is the most refreshing quality. It certainly helped in our decision.

Sarge1

Sep 4, 2015

Just a great experience,they got us the vehicles and financing we needed,much thanks to both Casey and especially the finance manager for making it happen!love my new truck!

bsargent

Sep 3, 2015

Casey & Michael worked really hard to get me into the rig I wanted. I was upside down in my previous car, they worked with me and made sure I was comfortable getting into something else. Very low pressure, relaxed atmosphere. The process didn't take long at all, I was out of there in no time! They also helped my dad into his new rig the same day. They will be recieving a few batches of fresh baked cookies in the near future!

Nolan.richards

Sep 3, 2015

Great customer service with all employees having great knowledge on the car and trucks. Everyone was a pleasure to work with helping out in the car buying experience

lilfret

Aug 31, 2015

Chris really helped us find the best way out of our lease, which was already over mileage. He was in contact with the Subaru lease folks right away finding out all the details. He was knowledgeable, efficient, and VERY responsive. We bought a Chevy Traverse for our family of 7 and love it!! We are so excited! Also, the perks of free oil changes is really a plus and Issaquah location is very convenient for us. Will definitely return to this dealership :-)

Hayley Haskitt

Aug 28, 2015

Both my boyfriend and I have bought our cars through Casey at Michael's Chevrolet. Both times the negotiations were quick and painless. He is more than attentive and extremely helpful, as is the rest of the staff that we've met. They also gave a great trade in value on my car. Thanks for a great experience and I love my new car!

tahoetotrax

Aug 26, 2015

I've been going to this dealership for 14 years, bought my first Chevy there in 2001. Always great service. I just traded in my old Chevy for a new one there a couple weeks ago. I told them I had zero cash for a down payment and they worked with me to get me to a monthly lease payment that I could afford. They did a search to find my car at another dealership, had it there within 2 days. Very friendly and helpful. I'm a lifer.

susanos50

Aug 23, 2015

We went to Michaels Chevrolet to look for a first car for our 16 year old daughter. We met and worked with Casey Dunham. He was very helpful, friendly, and considerate. We didn't feel any pressure and it was a great experience. Thanks Casey!

FirstCarIsAVW

Aug 16, 2015

My wife and I accompanied our 16-year-old son to Michael's to purchase his first car, a 2002 VW EuroVan. We had explained that car-buying experiences can be stressful, boring, and sometimes unpleasant. Boy, were we pleasantly surprised. Bill Boston gave us the best experience we've ever had buying a car. From the moment we met him on the lot until we closed the deal, it was a lively, fun experience. He answered our numerous questions, addressed all the concerns we raised, and patiently rode with each of us as all three of us drove the vehicle until we felt satisfied we had given it a thorough test. We highly recommend Bill and hope our son's next car-buying experience is a good as the first.

Vette lover

Aug 15, 2015

My family and I drove up from Portland to look at my dream car, an anniversary year corvette. We called about it to make sure it would be there( our sales man put a hold on it) until we drove there. Paul drove the car up and my heart jumped! The car drove better than I dreamed and Paul and Michael were terrific and Michael made all the signing a fun, joking experience rather than dull and boring. I like that I got a thank you card from Paul and a follow up call too! Thanks for making a bucket list item come true! :)

Mike O

Aug 15, 2015

Chris Otake is the best car sales associate I've ever worked with. He knows the vehicles- he found models and suggested specific cars to help me figure out exactly what I was looking for. He knows the process- he walked me through every step from initial handshake to closing the deal, explaining each step of the way. Most importantly- he knows the customer. He's an active listener, shares candid opinions, and made sure that both parties- myself and Michael's- understood every factor in the sale. He's outgoing and friendly, feeling like a partner in the process. I'll be going back to Michael's and looking for Chris!

Brent

Aug 11, 2015

I just wanted to post a review for my experience at Michaels Chevrolet in Issaquah Washington. I recently purchased a used car online from Daniel at this dealership, I purchased this car with emails and phone calls from Daniel as I live several hundred miles away. I was given a fair price for the new purchase and I told them what I wanted for my trade, with no haggle they were willing to give me my asking price, plus they pulled the car off sale until I could get up to see and purchase the car. I also was able to get a second remote for my car, but it was out of stock so they ordered it for me. When the remote arrived to my home, I also received a factory touch up paint and two more keys that were already cut for my Camaro. I needed to get the keys and fob programmed at a local dealership which was not a very pleasant experience. When finishing up at the local dealer for programming. I had spoke to Daniel at Michael's Chevrolet and he paid for my programming without question. I can not say enough about working with Daniel and every aspect of my experience at Michaels Chevrolet This dealership did everything they said they would do, and gave me excellent customer service, I strongly recommend them to anyone looking for a vehicle. Don't hesitate to buy a car from them online. They are very honest and fair. And as I have found its worth the drive.

dlsolomon12

Aug 3, 2015

My Wife and I were looking for nice, loaded, Pre Owned and Certified Chevrolet Tahoe. We found one online through Auto Trader at Michaels Chevrolet in Issaquah. I called and Chis Otake answered the phone. He was very pleasant to speak with. I went over from Eastern Washington a couple days later and we met in the lobby. Chris showed me a couple models to choose from. He struck a good balance of business and small talk knowing I this was a big purchase, but also wanted to know a little about me and share a little about him. I knew I was going to offer a low price for the vehicle I selected. When my offer was not accepted by the General Manager, Chris was polite and professional in letting me know. We went back and forth a few times before finding a middle ground on the price. He was willing to work with me and never made me feel uncomfortable or pressured in the negotiations. He stayed late to work out the details. When I went to pick up the vehicle on short notice a few days later, he came in and made my experience good knowing I was on a time crunch to make it fast. Overall I feel Chris did a good job for me along with Financial Manager Michael Still. I would recommend this dealership. Dave S.Wenatchee, WA

Dagny Says:

Aug 2, 2015

I'm a return customer to Michael's Chevrolet. Why? Chris Otake. It's a pleasure dealing with someone in sales who's candid. You can have a conversation with Chris knowing he's actually listening to your preferences and needs. Then, he helps you arrive at the best purchase... for you. So, if you're interested in buying an American car and prefer your sales experience be an honest, pleasant one, then head into Michael's and say "Aloha! I'm looking for Chris Otake... Dagny sent me!"

caseyt

Jul 29, 2015

Bill Boston was great, we had a really good experience with him. He was very patient and kind with us as we took our time making a decision. Very happy!!

Jenashoe

Jul 28, 2015

We interacted with many other car dealers before we ended up at Michael's Chevrolet of Issaquah and I am so glad we did. The experience of the many other high pressure dealerships made us appreciate the service of Michael's. They sold us a great vehicle (2015 Chevy Equinox) that was exactly what we needed. Jeff Campbell and Ralph Veliz worked very hard to get us the best price possible. It ended up being even better than we expected. We are so happy with the friendly, honest, personal service we received. I am confident we will have a very long and happy relationship with Michael's Chevrolet of Issaquah.

The Bauers

Jul 24, 2015

We have been looking for a truck for a long time. It was hard to pull the trigger on this big ticket item. I don't trust car dealers. We have bought half a dozen cars and have learned many lessons. We were in the area and decided to stop by and take a quick look to see if there was anything that caught our eye. We have a general rule "tell them to leave us alone until we have questions". I found a truck that looked like it . Chevrolet Silverado Longbox AND IT WAS A 3500HD .. The more I looked the better it got. There were quite a few rebates and and added factory incentive "BONUS BUY" rebate. I was expecting a hard sale from the salesperson Then out came Chris O. and we were greeted with a knowledgeable non pushy person who had a demeanor that was welcoming. He answered our questions and we went for a test drive. I always feel like buying a car is like the shell game where you have to decide where the ball is.. NOT HERE... Between Chris and Tracy we got the straight scoop on what it cost and all the figures added up.Not ever doing anything this important on the same day we slept on it and within a few days we came back and bought our new truck. It just may have been the 1st time I didn't regret having committed to that much of a loan or felt like we could have got a better deal. THAT IS UNUSUAL for us... Most of the reason for that is Chris Otaki... I did not feel like they were trying to get rid of me after buying the car. They took over an hour showing us how everything worked and answering our every question, AND if he didn't know the answer HE FOUND OUT it..I will recommend them to our friends. We are very happy and a large part of that is the way we were treated.. THANKS Michaels!!!!! The Bauers

Brendadefeo

Jul 23, 2015

Casey was fantastic, I saw the car on line and he was able to do all the paperwork by phone since I have a newborn, I only showed up at the dealer, test drove the car and took it home. He even got it washed while I was signing the paperwork. that's efficiency!!!

CES

Jul 20, 2015

The salesman and manager did a great job of giving me the deal I was looking for and making my experience as painless as possible. This is the second car I've purchased here and will definitely be back when the time comes to purchase again. Service department is very good also.

PaulH

Jul 15, 2015

I have had my 2010 GMC Acadia serviced at Michael's for five years. Each time the service advisors have been courteous and friendly. The car has been fixed or serviced quickly and inexpensively every time. Recently, when the water pump went out, they checked and found that it was still under warranty and fixed it for free. I have been completely satisfied with all the work done in the service department.

White Diamond Silverado Truck

Jul 10, 2015

Thank you Casey Durham & Michael Still for making my truck purchase one to remember. Dealership is clean, cars are spotless and their knowledge is exceptional.

amyodell

Jul 9, 2015

My husband and I were out looking at cars for our teen daughter last weekend. We weren't intending to purchase a car that day, just wanted to see what was out there in our price range and test drive a few cars. When we got out of the car at Michael's Chevrolet, we were immediately greeted by Sales Associate, Casey Dunham. We told him what we were there to do and he began showing us some cars in our price range. We came across a 2014 Cruze that caught my eye and happened to be the exact color that my daughter wanted. Casey offered for us to take the car home to show our daughter, so we did. We all fell in love with the car and returned to purchase it a few hours later. Casey made the whole process very quick and easy. Sales Manager Michael Hayes was friendly and accommodating also. We are very happy with the price we paid for the vehicle and excited about the great warranty that came with it . I really liked that Casey asked me to bring my daughter back the next day so that he could "deliver" the car to her. He also made arrangements for us to be able to hold off on activating the 90 day free trial of OnStar and XM radio until our daughter gets her license and will be driving the car. Overall, A+ rating for Casey Dunham and Michael's Chevrolet. Thanks again!!!

Herb

Jul 9, 2015

My wife and I located a used car on line that was available at Michael's Chevrolet in Issaquah, WA. When we arrived we were greeted by sales rep, Chris Otake. Chris was very friendly and knowledgeable about the vehicle. We were able to settle on a good deal and Chris was instrumental in accomplishing that for us. When test deriving the car he pointed out things that previous sales reps we had worked with, never mentioned. At no time were we uncomfortable with the entire sales process from start to finish. Chris Otake is friendly, professional, knowledgeable and Michael's should be pleased to have such a sales employee. Kudos to Chris!!!!! Herb and Bonnie

Carl Hart

Jul 2, 2015

My wife and I have been researching and looking for a new Tahoe for quit some time and knowing exactly what we were looking for. Over the past several months we have had several local dealerships do the bait and switch, oh that car sold, we have a different model, etc. We have even had two appointments scheduled and both times the car we went to go drive was sold or loaned out but they have another one they want us to look at and one even took our car keys to keep us there.We just happened to be driving by Michael's and decided to stop and look since we had not been at this dealership in our prior search.Happens to be that they had a Tahoe that we had been looking for that was very close to our criteria.After looking it over the salesman came out and introduce himself-Casey Dunham. Casey was very polite and we talked a little bit about what we were looking for and the Tahoe fit our needs. There was no pressure, no fast talk sales and a very comfortable attitude. Casey indicated that he would go in and sit down to discuss the numbers with us and at any time if we felt like it would not work we would shake hands and say it was a pleasure to meet. He indicated that if I didn't want to go in since it was later in the evening to go home and call him later on if we changed our mind.We ended up buying the car that night and at least four people stayed till 10:30pm that night to make this happen for us. Casey Dunham-salesperson and Christian-finance mgr both were exceptionally professional and in NO way applied any pressure or the typical car sales attitude or tactics.I would recommend this dealership and the the people involved in this dealership to anyone I know is in the market for an automobile.

carmom

Jun 29, 2015

On Saturday, June 27th my son and I went to Michael's Chevrolet of Issaquah and worked with Sales Representative Casey. He was friendly and honest with a no-pressure sales style. He worked with the family situation and available finances and assisted us with getting our dream car. I left feeling like I had been given an opportunity to work in partnership with Casey and his colleagues and did not leave feeling like I didn't get the car I wanted Or that I am paying outside of my budget. What was the best is that my son's experience was a positive one. I believe this will allow for the next generation in my family to grow with this dealership. It is a rarity when you can develop a long-term customer relationship and we did! Thank you so much Casey and everyone at Michael's Chevrolet of Issaquah.

Cyndi

Jun 25, 2015

I found the car I thought I wanted on-line. Called the dealership and Casey Dunham answered my call. One hour later we were in Issaquah driving the car of my dreams. The car had not even been dealer-preped yet. We placed a deposit on the car and 5 days later the car had 4 new tires and a bunch of other stuff that the dealer found necessary to ensure that we had a quality new car. Casey and his team went overboard to see that we had the ultimate buying experience. And we certainly did. They even had dog cookies for our dog and encouraged us to bring her inside out of the heat. We will be back to see Casey when we are ready for our new Chevy Volt!!!

AaronA

Jun 17, 2015

The absolute easiest vehicle buying experience I"ve ever had. We knew exactly what we wanted and they had it. We visited Michael's Chevrolet of Issaquah on June 9th 2015 and traded in our vehicle for the GMC Denali Acadia I have wanted for years. In about two hours from test driving, to signing all the papers I was driving home very happy. Ralph was a pleasure to work with, and very friendly. Never did we feel any pressure for making any decisions. He stayed late even until our deal was final. Ralph made everything "right" for us and he is a very honest person. The entire process was smooth and easy. I will definetly go back to work with him in the future. Thank you also for tolerating My 7 and 3 year old while we were there.

JessicaB

Jun 16, 2015

My husband and I were in the market for a used but fairly new vehicle to drive for Uber. We had gone to at least five other dealers with a "pre-approval" only to find that no approval existed and had to start from the beginning, which would take up the majority of our day.Ralph was extremely helpful, knowledgeable and worked hard to find us the perfect car for our needs and within our price range that we would qualify for. Ralph let us know the initial paperwork may take a while and we left for the day. Ralph called and emailed when he found our perfect car. Upon our second visit, working with Ralph and Michael, in just two hours we were approved, trade-in accepted, and driving away in a beautiful 2012 Chevy Cruze. I would definitely recommend this dealership, great coffee, friendly non-pushy employees, and clean bathrooms.Thank you Michael and Ralph!!

superhrk

Jun 15, 2015

My experience with Michael's Chevrolet of Issaquah was a two edged sword. The sales and finance department was easy to work with and knowledgeable. Paul Young our sales person was very helpful and accommodating. We bought our 2006 F-150 before they had a chance to service and detail it.The service advisor called me and asked me what day I'd like to bring it in. We agreed on a Monday. I dropped of the truck and they set me up with a loaner at their cost which was great. I asked when it would be ready I was told Tuesday. I hadn't received a call by late Tuesday afternoon so I called and was told that it would be ready Wednesday. I waited til late Wednesday no call, so I call to find out it will be ready 10am Thursday for sure. So I told the service advisor that I would be there between 12 and 1 to pick it up. I actually showed up at 11:30 to find out that the truck was not ready and their tech had called in sick and no one was working on it. We will have it ready for you tomorrow and deliver it to you. Ok that was a nice gesture. So back to Enterprise to get loaner again. Friday afternoon comes I haven't received a call about my truck so I called to check I was told that it was done we'll call you in about 20-30 minutes to set up delivery time. 2 hours went by no call. So I called again. This was around 3pm. We had a problem we should be done shortly. Around 5 pm I received a call we are done and can have your truck to you around 7:30-8:00 tonight, we weren't going to be home so we set a time of 7am Saturday. We finally received our truck at 8am Saturday. I have two problems with this ordeal, the service we were to receive was front brakes, frontend alignment and detail. I assume they did the brakes and front end alignment, they perform a detail but it was like" this ones sold just run it through the car wash and vacuum visible areas". There is dirt that has been caked on the Tonneau cover for awhile that is still there, I looked under the back seats and the rug was not even vacuumed.The biggest thing is communication from the service advisors. When I showed up on Thursday and the truck was not ready I was just a little upset. All they had to do is call and say our tech is sick and your truck won't be ready, I understand things happen.I love my truck now that I've gotten it back

FemMarMech

Jun 15, 2015

While looking for a newer (Pre-Owned) car I spent a lot of time reading reviews. I always wondered if they were legit or just people promoting their own business or something else along those lines. You'll probably wonder the same thing. I really did buy a car from them today. :-)I was fed up with working with dealerships and sales people. All those typical games you run into. "Let me go talk to my manager" and what not. It's annoying to say the least. I was expecting the same thing at Michaels. That didn't happen (well once, but after that we moved on to paying for it). I got in and got out paying only $5.68 more than I asked to pay the moment I got back from the test drive (which I took on my own, now sales person, it was kind of weird). I can't believe that! That never happened before and I had started negotiations on a few cars over the last 3 months.The sales person I worked with was Chris O. Negotiations always went the same way, right out of the car sales handbook (should be burned). Chris didn't do it that way and I definitely appreciated it! He was awesome! Same thing, NO BS. No back and forth trying to squeeze every cent out of me. He didn't hold my license or bother me about down payments or a trade in. Once I told him I had no down payment or trade in he didn't ask again. He was honest, helpful and treated me like a person and not a number or dollar signs. OR an idiot. I am a woman. I know cars, I build 4x4s and race cars for fun and I was a mechanic in the military and I am now an industrial mechanic. I can pretty much fix or work on anything. He never treated me like a dumb female out to buy a car but couldn't even find the dip stick under the hood. That was refreshing to say the least.I NEVER EVER thought Id rate a dealership this way. I actually never considered rating one because I figured my experience would be typical or maybe just a step enough above for me to tolerate doing business with one. In this case though, it was just, so much easier. I still can't believe it. I'll add Michael's Chevrolet to the very short list of dealerships (3) I'll deal with, with out hesitation, in the future.

rocket

Jun 12, 2015

I visited Michael's Chevrolet of Issaquah on June 7 2015 as on of several appointmentsI had made to look at used SUV's. There I met Casey Dunham and went for a test drive. Iliked the vehicle very much and entered into the process of negotiating a sale price. The teamthere was very straightforward and helpful with my questions. We had mad a deal within an hour of myarriving. I highly reccommend Casey Dunham and his team at Michael's Chevrolet of Issaquah.Loel Hendrickson

Jason

Jun 11, 2015

We found a vehicle on Cars.com located at Michael's. I called Michael's and Chris Otake answered. He was friendly(but not too used car sales friendly) and invited us down to take a look and drive the car. He showed us some comparable vehicles as well. At the end of the day, we got a great deal on a vehicle we wanted and Michael's made the experience enjoyable. Thanks Chris and Team Michael's!

Wheeler412

Jun 7, 2015

We had a great experience at Michael's Chevrolet of Issaquah. My husband and I found a certified used car online, went to the dealership and the car was out as a loaner. Our agent, Chris, was super helpful and had the car returned the next day. We went back, test drove it and took it home. We never felt pressured and we spent a total of a few hours there and felt like friends. We'd definitely recommend this dealership!

JL

Jun 5, 2015

The level of customer service from the staff at Michael's Chevrolet was impeccable! We worked specifically with Daniel, who went above and beyond our expectations. He even came in on his day off to insure that everything was taken care of that we had asked for when we bought the vehicle! The process of the purchase was smooth and we highly recommend working with Daniel. We had such a great experience, we wouldn't hesitate to buy our next vehicle from him! Thank you so much!

JenniferMancil

Jun 3, 2015

Daniel Bowley was an awesome salesman to deal with! Called him on the phone and was able to negotiate a great price from there. I even applied for financing online. By the time we got there we were able to do a quick test drive, sign the paperwork, and take our beautiful new truck home. Daniel was a true joy to work with. Even towing around a 5 year old after a two week vacation, the process was totally painless!! Financing with Christian was also a breeze! We wil be back for our next vehicle for sure.

evarees

Jun 3, 2015

My husband and I had been shopping for a used car for a little while. I'm so glad we met Chris at Michael's Chevrolet! Even though it was late in the day, Chris took us on a few fun test drives and helped us find the right car. It was a much different experience from other dealers! We felt we were treated well throughout the process, and Chris went to lengths to make sure our unique needs were met.

fiat500

May 31, 2015

Bill Boston greeted us in the parking lot and introduced him self and said if you need any thing let him know. It was so refreshing not to have a car salesman following you around the car lot. My husband and I knew what we wanted. Asked for Bill and he let us test drive the car. We wanted to finance the car through our bank and get the quote form our insurance co. Bill said great! Gave us his business card and a car fax info on the vehicle that we were looking at. With everything all ready in place through our bank and insurance we called up Mr. Boston. Worked out a good deal over the phone. All the paper work ready and our bank info along with our insurance info.. Was done fast!! It was awesome experience!!! Less then an hour we had drove off with our 3rd car. A used fiat 500. No pressure sale tactics is such a refreshing concept. Wish all dealership would do this. Thank you Bill Boston and Issaquah Chevrolet.

LAH

May 30, 2015

From the moment we got out of our car at Michael's Chevrolet we were greeted with friendliness and respect. Ralph was extremely knowledgable and helpful explaining the features of the car and answering all our questions. It was refreshing to get honest answers without the sales pitch and great customer relations! The whole car buying process was made easy and fun by the friendly staff plus Ralph stayed by our side the whole way and continued to answer our questions and made the experience fun. That same day we had test drove the same type of car at Good Chevrolet and did not have a positive experience due to the half truths and run-around typical car lots do to customers. I am very glad we went to Michaels Chevrolet and found a superb deal with much better warranties and pricing! Don't waste your time going anywhere else and try to get Ralph to help you, he was great!

warriorladylynn

May 18, 2015

Working with Chris was a very pleasant experience. It took a few hours to get everything worked through but in the end was worth it. We will come here in the future.

dw123

May 11, 2015

I was thankful I was not pressured or rushed. Daniel answered all my questions and searched the internet to find the same car at the same price, in a color I liked better.

Paul

May 7, 2015

Craig Bennett worked me through the experience of buying my used GMC Sonoma truck. It was a good experience and Craig was very professional. I would deal with Michael's Chevrolet of Issaquah again.Paul

KK

May 6, 2015

...and he'll take good care of you. I stopped by the Chevy dealership in Issaquah a few weeks ago and talked with Chris Otake about their 2015 trucks. I'd done my own research and was also looking at Ram's etc. Last week Chris called me about a truck on the lot he thought I'd be interested in and I went down to take a look. It had a few extras that I didn't need but it was the truck I'd been hoping to find. Chris clearly listened to me on my first visit, he was knowledgeable, informative, and was skilled in the sales process. After we completed the paperwork, he went out to the truck with me and walked me through how to use the bluetooth, navigation, climate control etc... It was service I didn't expect but really appreciated.

TJ Terry

May 2, 2015

We had a great experience at Michael's. Chris Otake was helpful, informative and provided a "no pressure" environment. He worked hard to ensure we had the right vehicle for our family; he was detailed oriented in making sure we understood all of the features on our van. We would definitely buy from him again.

George61

Apr 28, 2015

Service department is honest, skilled and never recommends jobs that aren't required. With coupons, cost is also competitive. ECM S/W update accomplished in just under an hour which is better than average.

jessib

Apr 27, 2015

I've had excellent experiences at both Michael's dealerships. Ralph and the rest of the dealership made it a painless process. I got a fair deal and a car I love.

frenchie746

Apr 9, 2015

I first started out looking for a GMC Terrain, and after the terrible experience I had at Kirkland GMC I decided to stop by Michael's Chevrolet to check out the Equinox. I had looked at their inventory online and found what I was looking for so decided to make the trip in. When I got there Jeff Gentry worked with me to get me a great deal on a Brand new 2015 Equinox. I hate shopping for new cars and Jeff made it a pretty painless process. I would definitely recommend working with Jeff. Also, I would highly recommend Michael's Chevrolet if you are in the market for a Chevy.

djack

Mar 19, 2015

would not shop anywhere else. fair, low pressure and easy. great location and easy to park. Jim Kollasch was a great salesman. It was like hanging out with an old friend rather than a salesman. He had zero expectation for me to buy. He just wanted to provide information. In fact, I wanted to get a price, and he was expecting me to go home and research. After getting an unbeatable price, I got my dream muscle car and was in and out quickly!

Jane C

Mar 17, 2015

I had to bring in my daughter's car for 3 recalls while she was home for one week from college. Even though they had a couple of mechanics out sick the day before and they had wanted to reschedule my appointment after I explained the importance of having this appointment they had me bring the car and they took care of it all. I am sure they were backed up but they understood my need. I appreciate that!

JRitts

Mar 13, 2015

I went to Michael's Chevrolet not really knowing what to expect. As I was walking up to the dealership, Chris Otake saw me, greeted me with a smile, asked how I was doing, and opened the door for me. We went in and began discussing what I needed, and Chris sprung into action.He took extra time going through all my options, explaining everything very clearly and thoroughly, and had a great attitude. He was entertaining but on-task--I never felt like I was getting a sales pitch with Chris, only the truth (and a small dose of humor). It was very refreshing because I've had less positive experiences with other car salesman.Chris went above and beyond. I was at the dealership past their closing time, and Chris stuck around to show me the features of my new car and to make sure I had everything under control. It was very late at this point and there was nothing stopping him from just going home and going to sleep, but he stayed there with me to make sure everything was done right. Chris also followed up and made sure everything was going well after I left.Mr. Otake is an A+ guy and I hope to refer business to him in the future. I definitely won't hesitate to give him a call when I buy my next vehicle. Thanks, Chris!

Ramon

Mar 10, 2015

We traveled a long ways to look at the truck we just purchased, with a promise with no pressure. We have been looking for over two years to find the right truck and we did at Michael's Chevrolet in Issaquah, WA. Jeff gave us the best buying experience possible. Not only was he friendly, but very knowledgeable. He made us feel comfortable about are purchase and went the extra mile to make it just right. Thank you Jeff and the all the staff at Michael's Chevrolet!!

TD

Mar 8, 2015

I never thought I would want a Chevy until I drove the 2015 Silverado. We had looked at Dodge, Ford, and Toyota and it was the easiest decision for my fiancee and I to go with the Silverado. Michael's Chevrolet worked with us on our trade in too. We went in there at 5:30 in the evening, they all stayed past closing and we were out of there by 6:30 with our brand new truck. Can't say enough good things about it and the dealership. Thank you!!

ShakaZulu

Mar 8, 2015

I'm 33 years old and have had the same car since college. So when the time came to finally get a new car it wasn't an experience I was looking forward too. I did some research online and had a few cars in mind that I was interested in and decided to stop at Micheal's first to look at a Chevy Cruz. Before I went down there I talked with Daniel Bowley on the phone and told him what I was looking for and then asked for him when I arrived and my first car buying experience was under way. You always here horror stories and stereotypes about car salesmen and the whole car buying experience. However my experience was painless and very pleasurable. I wasn't sure with my credit if I could even get into a car without a huge interest or up front down payment and was hoping I wasn't just wasting my time looking for a new car and would have to end up having a old used car as my only option. Daniel was extremely helpful and only showed me the cars I was interested in. He never tried to steer me in another direction and if their was a car he thought I would like and I told him it wasn't what I was looking for he just went right on to the next and never pressured me. After 30-45 minutes of looking around the lot and showing me the cars I was interested in and test driving one we headed inside to run my information and see what they could do for me. After the initial numbers came back and they were out of my range I told him what I feel comfortable paying and were my range was that I was looking for and after 30 minutes or so he was able to get the number down to were I was hoping and I ended up driving the car I wanted the whole time right off the lot. I planned of visiting 3 or 4 dealerships that day but at the end of the day I felt comfortable there and never once felt pressured to buy now. He just said I know your looking around but just let me know if there is anything I can do to have you buy from us and he worked with my requests and I couldn't be happier. I would recommend Michael's Chevy and Daniel Bowley to anyone who is looking for a pain and hassle free experience.David C.

slyygrr

Mar 7, 2015

I just bought a 2014 Chevy Sonic at Michael's because it was the right price, still under warranty, Certified used and low miles. Jeff Gentry, my sales associate, made the whole evening of driving and buying entertaining and informative. I never felt pressured, he answered all my questions and the finance department was very helpful in getting me into the credit union I wanted with a low interest rate. I would definitely recommend Michael's to anyone I know! ----Heather S. Seattle/Yakima, WA

kwzl1

Feb 28, 2015

I just purchased a used car from Micheal's Chevrolet. The car was advertised online, but I lived 260 miles from the dealer. They were very helpful in providing me with all the information I requested, and we were able to work out the details before coming to see the car. The car was exactly as described, and they had it all prepared, and the paperwork ready to go when I arrived. Daniel Bowley was very professional, and a pleasure to work with. I highly recommend him and the rest of the staff there.

mdcoe

Feb 23, 2015

I've been buying cars from dealerships for 35 years. Some experiences have been extremely aggravating. This was the best experience I have had to date. The reason I say this is because all of the people I worked with, from the sales person, Bill Boston, to the sales manager, Jeff Campbell, and even the finance person, Michael Still, worked with me to get exactly what I wanted for a very fair price without any pressure or subterfuge. Great Job Gentlemen!

voganni

Feb 23, 2015

I bought a used 2013 Volt, not from Michael's, and it needed some software upgrades and new hatch struts as per recall. I made an appointment and dropped it off, along with a dozen doughnuts for the service crew! The car was done in a little over two hours. It was washed and vacuumed, and plugged in when I arrived. Michael's is a Volt-friendly dealership with a knowledgeable Volt technician. This is important for this car. First rate service all around. Thanks!

pdegs

Feb 19, 2015

The used car manager, Victor Perez, can not be trusted. Unintelligent, unethical, and uncaring. Don't waste your time here. He practices bait and switch techniques, and he does not honor his word.I am a cash buyer and ready to purchase. I negotiated a price with him via email on a 2012 Chevy Traverse and we set up a test drive and purchase for the next day. I offered to place a deposit to hold the car, but he said it wasn't necessary. The car was for my mom who lives an hour south. After making all the arrangements, I went out to celebrate Valentine's Day with my wife. When I got home, I had an email from Victor stating the car was sold.I was upset and called the dealership. He back-pedaled that we ever had a deal. Then I spoke with the General Sales Manager, Jeff Campbell. Jeff took some time to investigate what happened and called me back an hour later. He apologized for what had happened and really didn't have anything else to say. He said the emails were clear to him we had negotiated a price and the car was to be held. He offered to find me another car.I told my mom who was also upset. She said she wanted to start over with a different dealer and wouldn't do business with anyone so misleading and "shady." She bought a newer more expensive car 2 days later from Sunset Chevrolet and she is happy.What a terrible experience at Michael's Chevrolet in Issaquah. It's hard to put in words honestly. Buyer beware.

Noel&Tricia

Feb 11, 2015

In working with this dealership and specifically with Daniel Bowley, my wife and I had a great experience. Daniel was very professional, non-pushy, hard working and thorough. The traditional "let me talk to my manager to see what I can do" conversation never happened, in fact there was never a hard sell conversation.We visited 3 other dealerships in the area before deciding to work with Michael's, and we're glad we did. Would definitely work with them again. Give Daniel a call, he will take care of you in a professional manner and will find the car you need, if they don't already have it.

2014silverado

Feb 4, 2015

purchased a 2014 chevy Silverado form Chris Otake and was very happy the service and the truck is great. I would recommend Michaels Chevrolet and Chris to my friends and family!

Todd

Jan 31, 2015

Chris was very informative and helpful when describing alternatives and options available on the 2015 Silverado 1550 Crew cab which I ultimately selected for purchase. He was willing to take as much time as needed to ensure that I had complete understanding of the choices available. Furthermore, he continues to be willing to take time to be helpful as I get used to the new truck. He scores real points with me for his customer service, even after the completion of the sale. Thanks!

Dimitry

Jan 27, 2015

Sales Representative, Thepoudone Brown helped me with the purchase of my vehicle, friendly, very helpful and provide the best customer service. She helped me launched my new job and made my dream came true. Sales Manager, Victor Perez, was very helpful. Also she made the best coffee, and this coffee will make you buy a car...:) No one treated good like Ms. Thepoudone Brown from Michael's Chevrolet. Come visit her!! Happy New Years everyone.Dimitry AkopianUber Partner

JanineN

Jan 24, 2015

My overall experience in purchasing my 2015 Malibu at Michael's was stellar! There was never any heavy pressure or sales, Chris Otake made sure I had the knowledge about my car and the buying process, from start to finish. My expectations were exceeded and because of that, I am very pleased as well as looking forward to my continued serve here at the dealership. Thank you all for everything!

LyonsPride35

Jan 9, 2015

They were so laid back and no pressure. I really appreciated that. Ralph didn't try to sell me something I wasn't interested in unlike other dealerships have in the past. He listened to what my needs were and let me take the lead on the shopping. Very comfortable atmosphere.

Kris

Dec 17, 2014

Absolutely wonderful and very helpful salesperson.....Craig Bennett. Answered all of my questions and went over and beyond what I would expect from a salesperson!

Michael Lorenz

Dec 11, 2014

Needed a new/used truck and Bill listened to what my parameters were and offered several options that turned out better than I expected. Pricing was on par or better with other dealers and brands could offer. The new 2015 Chevy 1500 Silverado is a great truck. No pressure and no bait and switch. Best car experience I've had. Thanks Bill!

Blairmrs

Nov 21, 2014

Hello, my husband and I purchased a camaro, Ralph even brought it to us.Great service, if we were not moving to Hawaii, we would buy a second car from you.Great service, and thank you.-Mrs. Blair

Mrdillon8604

Nov 21, 2014

I came into this dealership looking for a quality used 1500 Chevy Silverado. Needless to say, I got what I came for. Not only did they have a great selection but the customer service was also well-above standard. They gave me a fair price for my trade-in and they worked with me on the price of the truck I was looking to purchase. All around, it was a wonderful experience for my wife and I. Paul was our salesman and Victor was the manager who helped expedite the process and ultimately agreed with me on a fair and honest price. Both were a pleasure to do business with and will look to this dealership in my future purchases.

eduardohendo

Nov 13, 2014

I had a great experience buying a pre-owned car than I have had in a long time. I went looking for a certain type of vehicle and the salesman showed me many options that might fit what I was looking for. I wanted a light truck or SUV that I could haul my equipment around, but I did not want a full size truck. We could not find anything and to my surprise, he did not try and sell me something different. He kept looking and then he finally found something that might just be the right fit. But just to be sure, he allowed me to take it home and load it up with my equipment to see if the vehicle would work and he said if does not fit, bring it back and I will make some calls to see if I can help you find what you are looking for. Well, at the end of day everything fit, but it was the best experience I had buying a pre-owned car in a long time.

lorwick

Oct 23, 2014

I looked at about 5 or 6 different Mazda 5s and ended up driving 2 hours to purchase my Mazda here. The staff were incredibly friendly and I got a killer deal on a great car! It was well worth the drive. I had both my kids with me and Ralph was so friendly and accommodating. They also have a children's play area which was GREAT. I would definitely recommend this dealership and working with Ralph.

Doug Ross

Oct 13, 2014

I come back to Issaquah Chevrolet because there is no high pressure from the salesmen, unlike some other dealerships who could not accept "not interested" as my answer to their offer.

Trippingbillies

Oct 9, 2014

Good experience with this dealership. Very friendly! Online appointment booking was easy and clear, but they didn't follow up with a phone call to confirm as stated in the email. Key drop if you get there early and extended hours make it easy to go to Michael's. I will definitely take my cars here again.

Kalli29

Oct 6, 2014

Went in to have my headlights replaced. They ordered the parts I need for an upcoming recall so I don't have to worry about it. Friendly service local to Issaquah!

taraeigo

Sep 25, 2014

Have always had a great experience when bringing my car in for service. Quick to get in, friendly staff and quality work. Would definately recommend this dealership!

glenanderika

Sep 1, 2014

We were quite reticent to buy a car from a Dealership, given our previous experience with pushy sales people. So when we met Chris Otake at Michael's, we were pleasantly surprised at how genuinely friendly and helpful he was. We appreciated how he followed our lead, never trying to push us into buying the car we were looking at. We also had financing through USAA and were thrilled at how the easy and seamless the paperwork process was at Michaels. We ended up purchasing a car and were very satisfied with the entire experience.

Sabranna Brickleff

Aug 19, 2014

Chris Otake was more than helpful. He helped me get all of the finance paperwork in orderfor a buy I wouldn't be doing until the following week. Also, I was pre-approved through my own credit card lender, but Mike's Chevy was able to find a Credit Union lender who was willing to give me the same APR! That in itself is great - not too mention between both visits to the dealership, the total time it took for me to purchase the car (test drive, inspection, all paperwork) was maybe a 2 and a half hours combined.

Worsing

Aug 19, 2014

Chris K. was very knowledgable about the car and it's systems. We really liked that we were NOT pressured into purchasing the car. We were at the dealer in the late evening and Craig did a great job filling in for the regular finance mgr. The entire purchase process was actually fun! Everyone involved was super friendly and low key. A true pleasure. Will definitely recommend Michael's Chevrolet of Issaquah to others.

Utrider

Aug 1, 2014

Casey was fantastic! Very patient as I took over 2 weeks to decide on which car/dealership to go with. He was very honest about the car we were looking at and gave us the time to consider this major decision. The rest of the team was ready to support when we rolled up to the door. The finance director was very efficient and was able to get us a lower rate than what my bank was willing to offer. Great experience all around...highly recommend these guys.

Bscaap

Jul 20, 2014

No BS at this place. Everyone was great to work with. Especially Bill! Friendly environment to wait in although it surprisingly didn't take long at all. Definitely coming back! Thank you for helping us. We are very happy with our Tahoe!

blacombe

Jul 16, 2014

So went to this dealership on a Sunday, after talking to one of their finance people and told I was pre-approved to buy a 2005 Dodge neon. When It was time to sign papers for the loan they had messed up my personal information with someone elses, also said they couldn't get me approved at that time, which is understandable it being Sunday. Called back the next day in the afternoon and was told that they didn't want the pay the bank fee to get me the loan because they would be to far upside down in the car. The next day finally talk to the original person I was talking to and he said they would making progress on gettting the bank fee reduced that they had to pay we would get back to me in 30mins. A day later and now my calls are being ducked, to me it seams the dealership is cheap, doesn't stand by their word and has no clue what customer service is. I would have better luck getting a car and loan from a police impound then them.

loggerboots

Jul 2, 2014

I've bought my fair share of cars throughout the years, and this was one of the better dealership experiences that I've had. First, my sales guy, Chris Kukahiko, was great. He was new to the brand, but didn't try to pretend he knew more than he did, and when I had questions, he was quick to get an answer for me. I conducted most of the 'haggling' via email, and despite the fact that I'm sure they would rather have had me at the dealership, Chris was always quick to respond to my queries and answered my questions without resorting to weasel words or pressure tactics. I'm a very busy person and I loathe the whole sit at the dealership, haggling via proxy with the manager 'out back' via a four square worksheet... There was none of that, we focused on the selling price of the car and my trade in, and it was all straight forward and efficient. Chris was nice to my wife, looked neat and professional, and even went as far as to detail my car when I took delivery - in his business clothes! (the detailers were gone for the day). When I finally was able to get in to the dealership, Jeff Campbell, the manager, was also very efficient and applied no pressure tactics and came back to me with straight numbers and a deal printed out on paper with everything there, including invoice price, even hold back, so it made it much easier for me to see that the price I was getting was fair for both sides. I came and went from the dealership probably 3 times and never received a hard sell, just numbers and yes or no answers. Very refreshing.Michael Still, the finance guy, was good, too. He knew I was in a hurry, so he moved things along as quickly as possible. I had brought in my own financing from my credit union with very good terms, and he was able to beat those terms, which was really surprising. The best part, after I took delivery, these guys actually called me back in because they noticed that I had qualified for a special incentive that I wasn't even aware of! Seriously, a dealership, calling me back in to resign because they found a way to save me more money... that's something that's never happened before and though it wasn't a huge sum of money in the context of a 40K vehicle purchase, it wasn't chump change, either (about 1%). ETA - I think it was Craig Bennet who actually was the one who noticed that I qualified for the special pricing, wanted to make sure I gave him some credit, too! All in all, this was one of the better dealership experiences I've had. I got a good deal on the truck I wanted, a fair trade in value for my car, and customer service that was way above average from my experience. I really appreciated how they respected my time and allowed me to come and go without the typical dealership slimeball tactics. They won out over another area Chevy dealer who was competitive with their pricing, but was trying too hard to get me into the dealership for a pummeling - while Michael's let me drive the show.

CliffordKool

Jun 23, 2014

Mr. Veliz assisted us on buying a nice used Sienna. We appreciated his no nonsense salesmanship. Everyone was polite and professional. HIGHLY RECOMMEND Michael's Chevrolet and Mr. Ralph Veliz as a salesman.

hwacker

Jun 16, 2014

I purchased a 2014 Stingray on special order. Craig helped me walk through every option while placing the order and he and Wayne kept me informed of the build and delivery status. The car was prepped immaculately and we closed the paperwork on a cash sale in less than 15 minutes. Wayne walked me through the high points of the car and we were gone in about 30--45 minutes. The most efficient car purchase I have had (out of over 30). They are very polite, low pressure respectful people. It was very professional and enjoyable to purchase a car from them. There also was no high pressure upsetting. I would not hesitate to buy from them again.

sfm090713

Jun 7, 2014

Our service with Wayne was fantastic! Wayne was very knowledgeable, friendly, and most importantly he was trustworthy. I never felt pressured to buy something I didn't want or need. He listened to what we wanted, and made suggestions based on that. We will be returning to buy our cars from Wayne in the future.

MrDonita1

Mar 12, 2014

02-20-13. Heater connector broke in Issaquah from over heating ON MY WAY HOME. Had steam in the car. Drove the car to Michaels Chevrolet of Issaquah close by and asked what caused the problem and to by pass the heater so I could get home. They said that the over heating was caused bad head gaskets, Fans did not turn on and to replace the head gaskets would be $1,700 or a rebuilt motor around $5-6,000. after three days of picking up the car and bring it back for over heating I GAVE UP and had the car shipped back 286 miles to Airway Heights WA where I live. Also there tech broke the connection to the overflow tank. THE FIRST THING THE TECH HERE SAW WAS A BROKEN WATER PUMP BELT. I asked the service manager, Steve Thompson for some kind of compensation for miss diagnosing the problem and causing lots of extra expenses and waisting my time.HE said we are notresponsible. My total costs were over $1,400. Don After 5,00 miles no problems. I have filed suite this month . Court date here 03-21-14 Don

Queen0fDiamonds

Jan 29, 2014

I had the best experience here. I am a single mother of two & sell houses so I am paid on commissions ONLY. My money is precious to me & I wanted a warranty so I felt like I was taken care of should something happen. So I called Michael's Chevrolet because my cousin recommended I call Bill Boston. So I told Bill what I wanted & how much I wanted to pay. I wanted a good reliable car for a price I could afford (in my head, not on paper). I also wanted low miles & a warranty. He with in seconds had a car in mind told me to pull it up online I did I was instantly interested. Michael Still got my payments where I wanted them. Amazing experience and I highly suggest this dealer for any purchase. Not only did Bill Boston & Michael Still do exactly what I asked for, but the rest of the people I met there were more than friendly & made me feel absolutely NO pressure what so ever. They where honest & strait forward, they answered all my questions with easy & integrity. Bill answered my questions showed me proof & did not try to play games with me. Strait shooter all the way! You want a good honest place to go where you can really trust someone go to Michael's & ask for Bill Boston. I have plans to purchase 2 more vehicles over the next year & a half. I will only ever go here again.

daniellewisinski

Oct 7, 2013

When I went in to the dealership I had no faith that any one could help me, I was starting to think that my situation was impossible to get out of. Not only did Chris work with me, but he made the best decisions he could, and taught me a lot about what choices I was making. I had very little knowledge about buying cars, until working with Chris. He even got me more than I thought. There was no pressure while working with Chris, and he tried everything he could to help me. He also put me into a beautiful Jetta, ("my dream car") I love my car, and I loved working with the team. Thank you so much Chris. As for the man I worked with in financials, Michael. He got me a great deal, and saved me a lot of money. I couldn't have gotten out of KIA lease if it wasn't for this team. Thank you so much! I would refer these men to anyone! They were great and very genuine.

sixpack

Sep 9, 2013

My son had accepted his first job in Issaquah Wa. after graduating college. We were traveling from Virginia and had to get a car and residence in short notice. I found your dealership online and called in hopes of obtaining transportation for my son soon upon arrival in Issaquah. I was warmly greeted on the phone by Mr. Otake and was assured that he would be able to accommodate our needs. Chris not only kept his word but had all the paperwork and a brand new 2013 Chevy Camaro ready to go when we arrived from the airport still with luggage in hand. We were quickly attended to and were driving away in my sons new car within the hour. Mr. Otake is a consummate professional and sets the standard for what I feel service and sales representatives should strive to achieve and emulate. This is why I will HIGHLY recommend Michaels Chevrolet Of Issaquah to any and all in the future!

nbarnard

Jul 9, 2013

Casey and Bill worked it out for me to get a more dependable vehicle for my growing home business. They have been great to work with and I appreciate all that they did to get me into a decent car to carry me through the next several years.

bizzbuff

Jun 30, 2013

We are very happy with the customer service we received and with the 2013 Camaro 2SS we purchased. The whole experience was easy and was a lot of fun. We highly recommend Chris Otake and Michael's Chevrolet of Issaquah.Thank you! Gary and Dawn P

NWRower

May 31, 2013

I can't believe I'm writing a glowing review of a used car salesman and the dealership he works with. Salesman Bill Boston and Michael's Chevrolet of Issaquah have totally blown my predjudices against used car salesmen! Having been hounded at other dealerships, I walked in and said I only wanted to see the inside of a Chevy HHR, but didn't want to buy. Bill showed one to me. He didn't ask for my info or bug me. I was so surprised that I asked him for his business card. A couple of days later I asked for a test drive. Again he didn't pressure me or bug me with phone calls afterwards. A couple of days later I made a phone offer, he called me back an hour later, and with a slight adjustment the deal was quickly reached. I came in with a cashier's check, there were no hidden fees and I went home a happy camper. Funny, but I kind of felt sorry for Bill, thinking that with how nice he was, he must now make much money in sales. When I picked up my car, I was pleasantly surprised to see that Bill had an award on his desk for top salesman of 2012. Nice guys do finish first!And it wasn't just Bill that was genuinely friendly and low pressure. My "Certified Pre-Owned Vehicle" needed a few things fixed on it. There were no hassels about getting it fixed even though the dealership already had my purchase money in hand. The things were quickly fixed with no hidden fees. The people in the parts and service departments as well as the cashier were genuinely friendly. (Not just the fake friendlyness that people have to give customers.)I would recommend salesman Bill Boston and Michael's Chevrolet of Issaquah to anyone!!!

Geesel

May 30, 2013

I wanted to share with you my experience at the Chevrolet of Issaquah dealer, I dropped off my car at the dealership on a Friday to have a few concerns looked at(getting to hot, squeak from rear passenger side, 50k maintenance). I received a call later that day stating that they had looked at my corvette and discovered that my radiator had been damaged and was leaking, I was told that a representative from my warranty company needed to verify what parts needed to be replaced in association to the problem and that this would take place within 2 business days. due to the weekend this meant it would take until Tuesday to get approval to order parts, I also was told that the rear squeak was due to loose nuts in the rear suspension and that they had inspected the struts as well and thought I might need to replace them due to a small amount of seepage. I then waited until I was called back on Tuesday to get confirmation as to what work needed to be done and what parts I might need to purchase myself that were not going to be covered under the warrant, when I received the call I was told that the warranty company was going to cover all the necessary parts for the radiator repair and that while my rear struts where showing a little seepage it was not deemed necessary for me to replace them yet, I was instructed that my parts were on order and that I could expect my car to be ready on Friday. when Friday arrived I waited for a call to let me know my car was ready, when 3pm came and I had not received a call I finally called the dealer to ask about when I could pick up the car, I was told that my service writer was gone but the person I spoke to checked on my car for me, when they checked they stated that my car was not being worked on do to parts not having arrived and that parts were expected on Monday, I was surprised to hear this to say the least having not received any communication to say that my car had been delayed, I hung up and after a few minutes of stewing over the lack of communication I called back and asked to speak with the service manager(Steve), after a few minutes on hold Steve answered and I spoke with him about how disappointed I was with the lack of communication and that I was going to be without my car for another weekend(A beautiful sunny one at that), Steve had no answers for me on why I had not received a call but did apologize and tell me he would look into it and call me back in 10 or so minutes before ending the call, He called me back about 10 minutes later and stated that one of the parts ordered had been the wrong part which caused the delay he again apologized about the delay and lack of communication but did nothing more to assuage my disappointment before ending the call. about 30 minutes later I then received a call from my service writer to apologize and state that he had to leave early to go somewhere and that my car would be a top priority on Monday. Monday finally arrived and they completed the work on my car. I went in to pick up the car and when I arrived I was told everything was fixed and the car was good to go. I was not offered any additional discount or services for the delay. after I paid for the work done I started to leave and then decided that lip service apologies where not enough to make me happy I returned to speak with Steve, after a conversation with Steve it was agreed that they would sign off on a track inspection for my car without charge (all the inspection should have been part of the 50k anyway). my service writer then went to talk with the mechanic and get the agreed form filled out and I thought everything was going to be fine, about 5-10 minutes later the service writer returned and stated that the mechanic would not sign off on the car due to the seeping rear struts, needless to say I was surprised by this as they had told me I didnt need to replace them yet. I again spoke with Steve and he asked me to make an appointment to bring the car back so they could go back over the suspension and get the mechanic to sign off, I agreed to this after some discussion and left a very disappointed customer. since that discussion I have not returned to the dealer as I have no faith that I am being told the truth about issues with the car. a few other things that upset me further after leaving the dealership were that the mechanic failed to properly clean out the spilled coolant after his work and I spent the next few days smelling antifreeze burning off inside my engine compartment and as it turned out the squeak that he claimed to have fixed was not fixed and has continued to get worse. to say I dont trust this dealership is an understatement and despite the offer of a free track inspection I still have not and will not return to this dealership to have any further work done to my Corvette.

myeidolonsays

May 12, 2013

My car purchase with Michael's Chevrolet of Issaquah was a pleasure, and I have Chris Otake to thank for that. Buying a new car can be an overwhelming experience, and I spent quite a few hours and days shopping the dealerships, but I returned to Chris at Michael's Chevrolet because I knew I would get all my questions asked in a straight-forward manner. I think I must have asked him the same question over and over again as there was so much information I was gathering, and each time he would answer my questions in detail and with patience. No question was a dumb one. He wanted me to undestand the car I was intersted in: from the engine to the trim. He listened to what I wanted ans didn't pressure me. Not only is Chris knowledgeable, a seasoned Chevrolet expert, he is also easy-going and enjoyable to talk to - important qualities in a salesman. I had been dreading shopping for a new car expecting the annoyance of high-pressure sales, but Chris made my car buying experience a stress-free and pleasant one. I drove away in my brand new Sonic a happy Chevy customer!

denvermike85

Jan 18, 2013

Needed to replace a totaled Chevy Cruze and visited this dealership to make it happen. They had a newer model year car than the one I had just lost at a price that was actually lower. Mr. Otake had me in and out the door in just over an hour with a replacement vehicle. No high pressure sales, had exactly what I wanted and didn't try to upsell me into something I didn't need.I left that night 100% content with the car. This dealership reminds me of the Saturn dealers I was so familiar with for a decade, no shenanigans and no bullcrap and after a serious accident I can't tell you how much I appreciated that.

finnghost

Jan 8, 2013

This was a long distance deal. I asked the salesperson Brett Osaka's opinion on the car I was interested in and make the deal we both could live with. The offer was more than fair and the car was as good if not better then he reported. I must admit the experience was the best I have ever had with a dealership, staff was organized, extremely efficient and professional. The sale took place quickly and the paperwork was organized and the signing procedures very painless. Thank you Michael's Chevrolet and Brett Osaka for a great buying experience. Gary G. Gray

farmer610

Dec 26, 2012

We came to Michael's after a poor experience with Sunset Chevrolet in Sumner. Chris sold us our new 2013 Silverado, and he did it quickly, professionally, and without all the tricks that Sunset tried. Chris kept us in the loop on every step they were taking. He gave us a fair price on a beautiful truck that we are incredibly happy with. I'm so impressed with the entire team's energy and enthusiasm for truly doing what's best for the customer. I trusted them, and I will definitely send friends to Chris and do business with him in the future! Thank you!

jackson2831

Dec 23, 2012

My husband and I recently purchased a used Yukon XL from Ralph Veliz. Our experience with this dealership was amazing! No pushy selling or pressure to buy! This has been one of the best car buying experience we've had! Also, Fred in F&I was extremely helpful and friendly! Thank You, Jackie V

Dnsalvador

Dec 23, 2012

I had been looking for a truck for more than 8 months. I found one I liked online and was pleasantly surprised by how easy and friendly Ralph was to work with. This was by far the best and least hassle/time consuming car purchase I have been through. I worked out most of the details beforehand and Ralph and Fred had me in and out in record time. Even though I just met them they felt like friends. I would highly recommend Ralph and Michael Chevrolet to anyone looking to purchase a vehicle.

kandjrobblee

Dec 18, 2012

We went to Michael's Chevrolet for their great prices but will go back for our next vehicle because of the service. Our Sales person, Ralph really didn't feel like a sales person. We called ahead of time to let him know we would be coming to look at a specific veheicle and he was there when we arrived with the vehicle waiting and warmed up. He didn't try to sell us on a more expensive model or push upgrades on us. But was also very helpful when we wanted to look at and test trive some other vehicles anyways. Not only was Ralph great but so was our finance person, Will. Usually the worst part of buying a new car is the part that comes after you say "We'll take it". I always brace myself for a few offers from the financing that are way outside the budget I told them and all the going back and forth that is so stressful. I didn't get that here. We told them our budget and the first offer was the last offer. No games. I was also very pleased at how not only did Will, listen to our financial needs of this sale and come through right away but also went above and beyond our expectations.

Scott Jackson

Dec 18, 2012

I recently purchased a 2012 Tahoe from Chris at Michaels Chevrolet of Issaquah and had a great experience. Chris and the staff at Michaels were very professional, friendly and helped me find exactly the vehicle I was looking for. I purchased the Tahoe that day and have loved it everyday since. I would highly recommend them!

RachelMack

Dec 2, 2012

Everybody at Michael's Chevrolet was personable and it was overall a pleasant experience. Salesman Bill was very friendly, honest, and easy to work with. Finance manager William was also very pleasant to work with. We got to participate in a drawing and won an Ipad Mini! I would recommend this dealership and especially Bill Boston.

hoops76

Oct 12, 2012

Did not honor negotiated agreement when we purchased our car. are the service folks on commission too? that would explain it.poor job, left car messy.

slandry333

Sep 24, 2012

Bill was very friendly and helpful. He made himself available to accomodate my schedule so I could get the car I was interested in evaluated by my mechanic, which was a condition of the sale for me. I appreciated not being pressured, and he was very imformative. A great customer service experience with everyone I dealt with at the dealership. Thank you.

mbcristelli

Sep 22, 2012

Recently purchased used 2012 suburban. drove nearly 2 hours and Bill Boston made it worth the trip. Locally I could not find anything close to the deal that I received from Michael's of Issaquah. Bill Boston threw in extra items and even filled the tank of my suburban. The day after the sale I found cosmetic damages on the vehicle and Bill Boston worked with the service department to get new parts shipped to my home so I would not have to make the drive for repairs. I would do business w/ again and the finance guy, "Mr. Mariner" was the first finance guy I have ever enjoyed working with, thanks guys!! To anyone interested in purchasing from these guys, they keep their word, it's worth the drive.

robbier

Sep 18, 2012

LIke most of us, I arrived at the dealership to take a look at a specific vehicle. I came first thing in the morning in hopes of totally avoiding the usual sales routine, I just wanted to see the truck myself before having to deal with anyone. I could not have been more wrong about the experience i was about to have. It started with the woman in the showroom floor, a greeter of sorts. She could have been my Mom...and I sense she's everyone's Mom around there. She was delightful and happy to connect me with someone who could help. The salesman I was connected with was informative, helpful and honest. I so appreciated that. Later on when i spoke with the owner/manager of the store, I got the same story from him that the salesperson had shared about the history of the car and his thoughts about that particular unit. It was not a high value purchase, in fact it was probably one of the smaller transactions they had but it was as easy as possible. Everything happened very smoothly and it could not have gone any easier. Every person i encountered at this dealership had a positive attitude and was as helpful as they could be, even for a small transaction. It was a team effort and I hope I have a chance to do business with them again in the future.

jessmkv

Sep 8, 2012

Unlike other dealerships Michael's lets you get on the lot and look around. Bill did not make my husband and I feel rushed into buying the first car we liked. I would 100% recommend this dealership

woodi68

Jul 29, 2012

This has been the worst service experience I've ever dealt with! This service rep is completely incompetent! He lied to me, brought me in for three different appointments before getting my work complete and on top of it, the service manager back-up his lies (or rather claims he didn't lie to me). He's very nice on the surface, but I don't care how nice you are if you're not capable of juggling all parts of your job.NEVER go here for service.

jtrobison

Jul 13, 2012

Very professional staff and very easy to work with, no hassles. We recently bought a GMC Acadia that needed some things touched up after the fact and they helped us out with no questions asked!Great work guys!I recommend Micheal's Chevrolet of Issaquah!

bnbwilson

Mar 15, 2012

I was looking for a Certified used car and came across Michael's of Issaquah on the internet. I was struck by the low price on a 2010 Impala, the model I was seeking. I asked around about the dealership, and was told they were highly reputable, so I went down and took a look. I told them exactly what I wanted, and tthe salesman, Bill Boston, brought the car right up. The Impala had the look, smell and feel of a brand new car, and it rode like a dream. They told me besides the G.M. Certification, they would throw in free oil changes, tire rotations and safety checks for the duration of the warranty. The price was as advertized with no dickering, nor were they pushy about any add-ons.They were frendly, totally knowledgable, and professional in every way. I was surprised as heck - never was a car buying experience actually enjoyable! I highly recommend Michael's of Issaquah.

2SSCOTT

Mar 14, 2012

Michaels Chev of Issaquah is a great place, and Bill Boston is an awesome sales person to work with. Bill was there to meet us outside as we approached the door. March 10th 2012 was the long awaited day I and the family set out to find a Camaro. We had been waiting for that car since its release in 2010. On second thought, I have been waiting since 1976 when I turned 16 and took notice of the original! So it was a very special moment, and Bill took care of us so well. The hospitality was fantastic, and the dealership has a open and relaxing atmosphere with an awesome coffee machine with plenty of variety. Bill did an outstanding job of showing us all that was available to match my need, new or used. Bill was very knowledgeable of the product and features and took the time to show us. After a thorough review, we took the test drive. No hassles, no pressure. I asked for the best deal he could get and he really worked hard to meet our needs. Simon in financing was also awesome and pleasant to work with. From research, I found their deal to be very competitive.

ssdave

Mar 13, 2012

Craig Bennett was recommended to me by a co-worker. I had also contacted a couple of other dealers but by far Craig was the best to deal with. He was friendly, but most important I felt he was as straight forward as they come. At no time did I feel pressured or felt he was trying to direct my purchase towards something I did not want. He took his time to explain all options available and we were able to order the car I wanted. When I picked up the car, he made sure to show me how to work all of the electronic features including the bluetooth and usb. He also followed up with a phone call a few days later to ensure everything was fine.

Bill Ulmonen

Mar 12, 2012

I've bought 3 cars/trucks from Michaels Issaquah Chevrolet, all from Craig. Craig has always been stellar to work with. There's no messing around, he's up-front about everything, no back and forth. The dealership is clean and accomadating, the coffee machine is a bonus. I'll continue to go back to Michaels and Craig as long as Chevrolet keeps making a product that I want to drive.

John and Amy Noll

Feb 27, 2012

We recently purchased a 3500 Silverado from Craig Bennett at Michaels Chevrolet of Issaquah. Craig was most helpful and thorough in working with us to make sure that the truck we purchased was exactly what we needed to pull our horse trailer as well as other uses. Working with Craig made our truck purchase a very pleasant experience and we will definitely recommend him to anyone looking for a vehicle. Thank you, Craig!

TonyStarich

Feb 17, 2012

I have been searching for a new pick-up truck several weeks at various dealerships and found a GMC Canyon on auto trader at Michaels Chevy of Issaquah. There were several factors in purchasing this vehicle with the price as my number one priority, this dealer beat out all other competitors. After e-mail corresponding with Mr. Casey Dunham on the price and availability of the vehicle I had several requests to which he far exceeded the expectation. Due to the fact I was traveling 90 miles to view this vehicle he ensured that it was test driven ready. Casey even managed to handle my financing with the term and low interest rate that was asked by me. I spent a total of 1 hour 30 minutes at the dealership including a test drive, financing and out the door to take it home. If only all car sales were this easy, thank you Casey.

Radtulz

Feb 14, 2012

We live in Wenatchee and were not able to find a used Buick Enclave. I found one on Michael's website and emailed their dealership. I received a response the same day and talked to Casey about it. He gave me enough information and asked me about my trade-in to help me decide. We went over on a Saturday and decided to buy it. There was enough communication ahead of time that I did not have any surprises. They gave me a fair price for my trade-in, which was important to me. The whole experience was the best I have ever had buying a car. Their no hassle, up-front approach was fantastic. I will buy from them again and will send people their way.

BabyFox

Feb 1, 2012

Dont go here and Ill tell you why. What kind of a dealer sells you a car supposedly, lets you take it home and says everythings financed and okay, and then 3 weeks later says they cant find financing anywhere on the planet for this car because its too old? Ill tell you..this place! If you finance a used car there, just dont get attached because it may not be yours just yet. We have never in our life had an experience buying a car like this and taking it back, and this was all with good credit! Part of the problem too is that they want too much money for their cars and the bank will only finance so much now, not more than they are worth. So buyer beware and dont say I didnt warn you.

eciocco

Dec 16, 2011

I went to this dealer to purchase a used vehicle they had advertised on the internet. They advertised the vehicle with OnStar, but it did not have it despite the fact that I called ahead and asked specifically about that option. No problem, it was not a deal breaker for me. What was a deal breaker was the exceptionally negative attitude of the "Sales Manager" by the name of Tracy. He was exceptionally rude because I wanted to negotiate the price and the fees they wanted to charge. He tried to charge me $185 in "Government Fees" despite my showing them on the state website and my current vehicle registration that the fees for the vehicle would only be $35. Tracy also wanted to charge me a $150 "Document Fee" for completing the title paper work. Really - that is filling out a Bill of Sale and the title which is 15 minutes tops. He sat at his desk yelling to his sales rep that "this deal was not worth his time." I asked him why he would be so impolite as to say something like that loud enough for myself and everyone else in the building to hear it. He said "this is my business to run" and shrugged his shoulders.Needless to say, I left without buying a car and will now be the 20% in the 80/20 rule. I will now tell everyone I know not to buy a car from this dealership!! I know that individually I will not break the bank for this dealership, but at least I can publish my review for others to read. It's too bad that the sales rep, Alfredo, was actually very nice. I felt bad for him as a cash paying customer was walking out the door. By the way, I checked the ad for the vehicle as I was writing this review and it still lists the vehicle as having OnStar.

bruns85

Aug 14, 2011

My husband and I were looking for a Traverse, and we found one we liked at Micheals. We test drove it, loved it, and came back after searching around to see if we could find anything we liked just as much (we didn't). We test drove it again a week later, and still loved it so we went to talk numbers. We weren't able to get a deal made, but I appreciated the fact that when we said that we just weren't comfortable with the price and the payments, but that we wanted them to call us if more came in, Curran was great! No pressure, totally understood, and didn't try to trick us into staying or lock us into a deal we didn't want. Never had to give our personal information, so we didn't ding our credit by having them run it, before settling on a price. If and when Micheals gets a car that we want and can comfortable afford, we'll happily make our purchase through them! Great experience!

WayneBO

Aug 6, 2011

Alfredo was very helpful in this. I was on a time crunch and wanted to let my wife see the car. They let me take the car home to show her then return later. The deal we made was more than fair! Thanks Alfredo!

melb1998

Jun 11, 2011

I didn't have to wait long. They offered to drive me home while I waited for my new brakes. Steven called me right when the car was ready and showed me how to get a rebate. The prices are a little high, but I think that's with everything in the state of Washington compared to Michigan.

NLWhite

May 29, 2011

Went in to see a used car that has been listed on their website over a month. When I got there the car was "loaned out". I felt a lot like I was a victim of bait and switch. I almost walked out right then and there. Alfredo (salesman)was nice and friendly, although I caught him misrepresenting some facts about the differences in packages. I didn't like how much pressure that I got when I didn't want to buy one of the cars that I didn't like. I was made to feel like my opinion was not valid. I am surprised that I didn't leave. After negotiating over several different cars they finally came up with a price that I guess I could live with. I paid cash for the car but I still had to fill out a Credit Application form. I refused to disclose most of the information requested - if I am paying cash why do I need to disclose my salary, mortgage payment, and other debts? I was told it was a requirement for Homeland Security - I don't believe it. I told them that I did not want to have a credit check run - they had no right to do so when I was paying cash.I was most uncomfortable with the person who reviewed all of the paperwork with me and offered the extended warrantee and add-ons. When I politely declined he tried to make me feel stupid for doing so. I really did not appreciate his attitude - I almost felt like I was being bullied into taking the add-ons. He actually told me that I obviously had enough money and I could obviously afford it.Given the experience that I had, I don't know that I would enthusiastically encourage someone go to this dealer. If they do they really need to do their homework and know the specific models and packages and costs. This dealership seems to have all of the classic car sales schtick.

ejChristian

May 24, 2011

JR was very understanding and was able to keep me up-to-date with the progress of my vehicle during the overall process. He was able to beat the pricing for tires that I had shopped for which is UNHEARD of from a dealership - you normally associate dealerships with $$$$$$$, and this was not the case!

darrenkolb

Apr 20, 2011

We found this dealership through autotrader.com. We had been looking for the best deal for most of the week. When my husband spoke with Curran and he gave us a quote on this new vehicle, it beat the prices for all the used ones we had found. We called several dealerships closer to us to see if they could beat that deal. They all said that it sounded too good and we would be dissappointed when we got there and the price had changed. Curran assured us he would not do that. When we got to the dealership Curran showed us other cars that were good also and may fit our budget better. We still decided to go with the new Malibu. We know we got a great deal on the car. And we appreciate the honest and awesome service that we got. We have already told several people that Michael's of Issafquah is a great dealership. The finance manager even helped us get a better deal than our own credit union gave us.We are very happy with our car, and even happier about the way we were dealt with.Thank you,Darren and Tiffany Kolb

A.R.S.

Nov 30, 2010

First I will say that my husband had purchased a vehicle ($30,000 truck and paid extra for upgrades)from this dealership prior to this experience and we weren't overly impressed but decided to return upon getting a "black friday deals" email advertising $250.00 in gift cards for test driving an SUV that we were looking to purchase anyways. In another link in the email, there was an advertised Chevy Traverse with a price listed at $31,399, then a rebate of $2000, making the sale price $29,399. In the corner of the ad was a blurb stating 0% financing for 60 months or $2500 cash back. When we arrived, I test drove the traverse and we sat down to negotiate the overall purchase price based on my trade in and money down. Our first clue should have been when the sales guy, Alfredo, had no idea what ad we were talking about. I pulled it up on my phone and it still didn't ring a bell for him. Then we were told that the people who do their internet ads made a mistake. When we pointed out that wasn't our fault and they needed to honor the printed price we were told that we would have to choose between the rebate or the 0% interest, even though that wasn't printed anywhere in the ad (and, yes, we triple checked for any fine print). Alfredo then proceeded to tell us that the ads are supposed to be confusing. He then went to speak to a manager and apparently spoke to two. John (a manager, mind you) had no idea about the ad either! A different manager then told Alfredo he would need to honor the printed price. This prompted John and Alfredo to change the financing to make us pay 4.99% interest even though I had specifically requested and qualify for the 0% interest. After over 3 hours of pointing out the inconsistency in the ad and "negotiating" a price, John walked over told my husband, "I can explain the ad but I don't have to" and then told us that they had given us their final offer and that if we weren't happy then we should leave, basically kicking us out of the dealership. I was completely offended especially since we were merely asking that they honor their ADVERTISED price. We left...and found an upgraded version at Gamblin in Enumclaw for the same price. We will be shopping there from now on.

SueFl

Jul 17, 2010

I stopped by Michael's Chevrolet of Issaquah last week during my search for a commuter car. I am very happy with my experience here. I worked with Harry. He was very knowledgeable and helpful. I ended up finding a Cobalt that I thought would work very well for me. The negotiations went well and I am happy with the price we settled on. I was very surprised with how easy the whole process was. After a week with my new Cobalt I am glad I made the choice I did. I will definately go back to Michael's Chevrolet of Issaquah. They made buying a car very easy.

anthonyz747

Jul 9, 2010

Do Not Buy Here - What Happened to MeI drove a 100 miles from home to visit Michael's Chevrolet that had a Silverado that I was interested in.My initial contact with the salesman was unremarkable but throughout the day turned discouraging. For instance when I inquired how long they had this 2009 truck the salesman said, "Not long at all." Later, I saw the dealer invoice showed the truck had shipped in April of 2009 (It was May 2010). I pointed this out and the salesman back peddled and asked the manager if it's possible they've had the truck that long. After that he downplayed the age of the truck, claiming it was no big deal and that the truck will sell.At another point in the negotiations the salesman brought up that the backholding on the truck, "was $482" when in fact I knew that number to be closer to $1100 but I didn't bother saying anything.Here's the worst part. To finish negotiations I made out a check for $30,000, put "Paid in Full" in the memo line and wrote, "$30,000 - Let's get this '09 monkey off your back!" on the invoice. The salesman looked over the check, looked over the invoice and chuckled at the joke. And with a big smile shook my hand and my wife's hand. He then brought over some paperwork to sign. First a privacy policy, then a receipt of privacy policy then the sales contract. He wanted me to sign it, but I looked it over and saw that it didn't have a total price on it. I asked him to put the total on the sales contract and when he came back with the contract it read $31,447 - a full $1,447 over the agreed upon price!I pointed out the check and the invoice price and he acted as though he hadn't seen them before. He then proceeded to accuse me of, "trying to sneak something in." I reminded him that he looked over both the check and the invoice with the $30,000 price clearly marked on both and that we shook on the deal. He said there was no way he was going to sell the truck for that. He then quickly gathered up the paperwork and walked away. That's the last we saw of him.After feeling disgusted for a few days, I contacted a local dealership about doing a dealer trade for truck. Even though the price is over $800 more, it was worth it to me to never have to deal with Michael's Chevrolet again. My local dealer said that they often do trades with Michael's and didn't think it would be a problem, however after the managers talked with each other, Michael's was not willing to trade, if the truck is going to me.What a total dick move.A month later, Michael's wanted a vehicle that was at my local dealership. My dealership then requested the Silverado I wanted and made the trade. Everything worked out in the end, no thanks to Michael's Chevrolet. For the use of shady tactics, outright lying, and just being dicks I recommend avoiding this place like the plague.

gr8tdeal

Oct 29, 2009

When I found out that Michael's had taken over Issaquah Chevrolet from Lithia I decided to give them another chance as my wife bought her Toyota from Michael's Toyota and I know that they are a quick straight forward dealership from our previous experience.I even recognized some of the faces from the Toyota store. I purchased the same way I did from Toyota via the Internet. I sent in what I wanted (Silverado 1500) and they got hold of me very quickly and let me know what they have and pricing. I came in and bought car for stated internet price and I was on my way. As far as I'm concerned I don't need to leave the eastside for my car purchases anymore. All-in-all Michaels is the place to purchase.