Used Cars for Sale at Don Franklin Ford-Mercury in Columbia, KY

Charon Grey

Jan 6, 2016

I have always been a Chevy owner. But this time when we decided to get a new car we visited several different non-GM dealers, including Oxmoor Ford in Louisville. Took a test drive in a focus. Liked the ride and drove a hybrid. Narrowed our choices to a Buick Encore, a Chevy Malibu and a Ford Focus Hybrid. I called the guy in Louisville and asked him for a price on the Hybrid. On a lark we stopped in at Columbia and met our salesman. He didn't push. Found a vehicle equipped the way we wanted, with a price close to what we were looking for and a payment plan we could live with. We went home and decided to get the Ford. When I called the next morning, he promised to have the vehicle, with our requirements on it with an acceptable mileage (from traveling from another dealership). I spoke to the manager so he would know, if the vehicle did not match our requirements, we were not purchasing the vehicle. It came, was just like we requested. The process was over in about three hours. I am trying to beat the 44 mpg high on the car. So far I have done it twice. 48.8 and 44.9.

Martha Daniel

Dec 31, 2015

My salesman was very professional and worked with me to obtain my financing required for the purchase of my new Taurus 2015 sel. I am very happy with my purchase. He also informed me of the services available at a dealership closest to my home. I was very impressed with his knowledge of the ford products. He also informed me he was available to help me in the future with any questions I may have. My buying experience was very satisfying. Thank you, Martha Daniel

William Lees Jr

Dec 2, 2015

My wife and I decided to purchase another vehicle. At first we considered the Fusion, but after we saw the Escape we changed our minds. Previously, we had purchased a new F-150 from Don Franklin Ford.This dealership, without a doubt, is the very best one we have ever experienced. Many vehicle dealerships are rude, and don't listen to customer desires or financial concerns. Everyone we have met and worked with at Don Franklin Ford in Columbia,KY has been friendly and listened to our needs. We look forward toa long term relationship with these folks! Other dealerships should send their personnel to Don Franklinfor retraining and attitude adjustment.

Kathy hunt

Nov 29, 2015

Everyone was very professional and explained things well.

Dawson Mckinney

Nov 7, 2015

I especially like the fact that each time I have my ford Fusion serviced, service starts by the time my appointment is set. There is no long wait for service to begin.The staff is always friendly and will answer any questions you have. I would recommendthis dealership as a good place to do business.

Doyle Antle

Sep 29, 2015

Larry and the service group are always kind, helpful and go out of their way to assist.

Tommy Kiernan

Sep 24, 2015

Repairs were done on time and for less than I had thought they would cost.

Terry Cohron

Sep 18, 2015

I purchased a 2012 Convertible Ford Mustang from Don Franklin FordI was very pleased with the Customer Service and would recommend this dealership to anyone looking for a vehicle...The salesperson ( James Geralds ) who I worked with was great .....He was helpful in getting my deal done and responded quickly to a couple of questions that I had .... AFTER ... I had bought the car.

Joel Velasquez

Sep 16, 2015

I purchased a 2012 Honda Ridgeline RTL. Steve Smith was a pleasure to deal with and was by far the most professional salesperson I have dealt with in my search for a vehicle. Steve was responsive, honest and honorable . The vehicle was exactly as described and although this was a long distance purchase, I had no surprises when I first saw the car in person.It was a pleasure dealing with the staff at Don Franklin Ford and I would highly recommend them to anyone looking to purchase a new or used vehicle.

Steve Davis

Sep 3, 2015

Thank you for treating me with respect. Steve Smith is professional, courteous and patient. I have bought from this dealership 4 times previously and will again !

Jay

Aug 30, 2015

The people at Don Franklin Ford still remember what this business is all about. James Rogers and the staff there are second to known. Even though I was able to come to terms and make a deal, Everyone there does an excellent job of making the process of buying a car seemless. When the owner of a dealerships 16 year old son is working on a Saturday morning to show cars you know this family values hard work and dedication to the customer. I drove from Atlanta, Ga to look at the vehicle they have and the experience was great. I would recommend this dealership to anyone looking to buy a new or used car.

Michael Gaffron

Aug 27, 2015

The staff was very nice and helpful and informative about the Ford Edge that we purchased.Thank you Mr. Carper Hayes! You were right, I love it!

Sue Burris

Jul 25, 2015

I bought a 2014 Ford Focus last year. The staff was very helpful then. Unfortunately I had traded an Edge that told me when it needed service and apparently the Focus didn't have that feature so I went over the recommended mileage for my first service but everyone was very helpful and understanding. Great group of guys there!!

Ryan Klein

Jul 14, 2015

I was able to work with Billy over the phone on a deal for the Mustang we purchased and it was a very good experience. When i arrived to pick up the car, the staff cam in on a Holiday to meet me and do the paperwork, i was very impressed. Billy also promised to send the extra set of keys and we received them in the mail a few days later. Very good experience and would recommend them to friends and family.

Pamela Dunster

May 27, 2015

I brought my 2014 Escape in for routine oil change and mentioned I had to add air to my front left tire more than once because of the tire pressure alert I received. My service tech found and removed a nail from my tire and plugged it. I am very grateful that the service department listened to my concern. Great job!!!!!!!!

Randy and Sharon Cavnar

May 5, 2015

Outstanding experience, and worth the long 3 1/2 hour drive. Other dealerships could learn from how yall do business!

Mary Bertram

Apr 27, 2015

Was a long wait (2 hours) but as a result received a free service. I appreciate their concern for the long wait and their willingness to accomodate me. Very pleased with the staff.

Arthur Tarter

Mar 31, 2015

Billy Dykes sold us the first car we Drove,what I Liked About him,was he Told us to Look Around,and Left us alone.we Had a 2009 ford focus it had just turned over 100,000 miles?.But Ran the Best!.He Ask us If we wanted to Drive the new one we was Looking At,and we said yes.the car was Great!!.there Is still stuff I can't do on this one?.But It's her car?.But Billy was a strait shooter!!,Hat's off!!.Billy Dykes Is A Great sales person!.we Are very Happy!.Thank's for Everything Guy's!.would Tell friend's to Don Franklin Ford In Columbia ky.And my pic for a sales person would Have to Be Billy!,I'll Give Him A 10!!,ya'll Have a Great Day!.your's truly.....Arthur Tarter

Billie Mann

Mar 14, 2015

2013 nisson sentra the service was wonderful you have some excellent staff friendly and there to help their customers

Jeff Malchak

Mar 3, 2015

They made it painless. A good value and bought it over the phone.

Doyle Antle

Feb 17, 2015

Excellent! Great customer service. Very helpful and thoughtful. Easy to work with.

Valued Customer Harco Inc

Feb 11, 2015

As always Don Franklin Ford did an outstanding job.

Scott Eubank

Jan 16, 2015

Used Ford Ranger. Friendly and accommodating! Thanks!

James Richardson

Dec 24, 2014

staff was great, thanks to everone,for there help and how they worked with me.

Debbie Smith

Dec 19, 2014

ALWAYS TREATED GREAT.2014 FORD EXPLORERWILL RECOMMEND TO FRIENDS FAMILY

Chris Green

Dec 17, 2014

everyone did great,extremely pleased so far.Salesmen excellent.

David Reliford

Dec 11, 2014

Your company service personnel are efficient and very helpful.

Mary Bertram

Dec 5, 2014

As always, the people were courteous and efficient. The remote started has never worked and the Ford Fusion was purchased new. They immediately looked for the problem and found a probable cause, but had to order a part. They will notify me when the part arrives. Thank you.

Charles Hunt

Dec 1, 2014

The staff was very helpful. I had gotten a small scratch and dent on the left front fender of my 2014 Ford Edge and within a couple of minutes, they were working to get the scratch out. They were so quick because they knew I had initially come in for an oil change. It looked so much better.Very good service!

Charles Hart

Nov 14, 2014

Just stop in to look. Was in Columbia to purchase a uses truck vehicle. Our salesman never pressure and all of our questions was answer. This is the first time we purchased a new vehicle without thinking about it for few days. It was the truck we wanted, the right price and they gave us what we wanted for our vehicle. Since March we had been looking for a truck now we have it, thanks to all of Don Franklin Ford staff. Thanks!

Pamela Dunster

Nov 4, 2014

Very short time for oil change and make sure my 2014 Escape is ready for Winter!ThanksLove my vehicle. I am spoiled and am beginning to utilize my remote start more often.

Richard Boward

Oct 31, 2014

Great service went above and beyond as always will have all service needs done here A+++

Sue Burris

Sep 23, 2014

Ford focus titanium. Guys stayed past closing on Saturday to make sure we were satisfied.

Lisa Marcum

Aug 30, 2014

2015 ford Taurus, I went to the dealership on Wednesday 8-27-14, I was not well though I have gotton my self sick with my mental illness and I regret buying the vehicle but I think I was not operating at full mental capacity to buy such an expensive vehicle. I honestly think what I did was a silent cry for help, I have been under a lot of stress where I live at Galilee ,especially with this guy on the second floor of my building. I'm not making excuses for my self I'm just trying to get help with the situation I'm in, The vehicle I bought is very nice I have never had a vehicle so equipped with technology, it drives so nice, but I honestly cannot afford it.

Harmony Kersey

Aug 21, 2014

I purchased a 2008 f150. I love the truck. Ihad to go to Colombia my to get it. I drove to London ky. From there, they put me in an escalade with gas..I drove to Colombia and picked up my truck.

Rich B.

Jul 28, 2014

Good dealer for Sales & Service. Great people who treat you right.

dw

Jul 2, 2014

people were very friendly and nice. Did a great job on my vehicle and it didn't take so long.

Edward

Jun 11, 2014

The Salesman was nice and he knew a great deal about SUV's and Ford cars in all makes. He was well educated on the software and items on the center dashboard display. He was patient when we asked questions and let us test drive 3 SUV's. We have bought 4 new cars in my lifetime and he was the best salesman ever. I am 64 years old.

Joelle

Sep 20, 2013

although they are not in my area, when I was contacted back, they were very nice and pleasant to speak with.

SATISFIED CUSTOMER

Feb 28, 2013

RECENTLY PURCHASED A VEHICLE FROM THEM. FIRST TIME I HAD EVER BOUGHT FROM THEM. GREAT ENVIROMENT. TREATED ME GREAT. GOOD PEOPLE TO TRADE WITH. VERY SATISFIED WITH THE SALESMAN. NOT PUSHY LIKE MY RECENT DEALERSHIP.

customer

Jan 29, 2013

they were not honest with me at all. they liked to play games. A friend gave me heads up about thier games, and he was wright.