Used Cars for Sale at Dick Poe Dodge RAM in El Paso, TX

Bobcat

Apr 30, 2016

Jack is a the best car salesman I have ever delt with. I have purchased 6 vehicleso and they have all been the best experience. Zandra in finance is the bomb. Nothing but A1 service

Cedric Storay

Apr 21, 2016

Eduardo Padilla has taken care of me and my family for a few years. I am extremely grateful and for his professionalism and trustworthy. Dick Poe's staff are very professional.

DeeR

Mar 10, 2016

I purchased a 2013 Oscar Mike addition used Jeep from them and I was given an outstanding deal and even better service. They were very patient and helpful. Amy questions I had were answered in a timely manner. I have never had problems with the service department when I've gone in for routine maintenance (oil filter change ect.). I would definitely recommend this dealership!

Sons first car

Feb 17, 2016

I purchased my sons first car at Dick Poe Dodge. My salesman was Jonathan, who worked with me, listened to what I was looking for and didn't BS me. As a single mom not knowing a thing about cars I did not feel intimidated or taken advantage of. I will definitely be recommending and purchasing our families vehicles at Dick Poe. Thank you to Ms Martinez who made the financing seem easy and offered some great advice.

Bad Customer Service

Dec 16, 2015

Brought my Ram 3500 in for a "service 4x4" light that came on. I called for an appointment, they told me to bring it in at 0700 on a Thursday. I show up at the service dept at 0710 to find the place locked up and nobody inside the place. At 0715 a couple of the service writers finally open the place up totally ignoring me as I am waiting for them to check me in, one of them cussing at his computer calling it a xxx! After I am finally checked in "with the correct fault" written down the service writer tells me that he will call me when my truck is done sometime after lunch. At 530 that afternoon I have not heard from anybody and since they close at 6 I decide to call. My service writer was unavailable to take my call so I left him a msg to call me asap. The sorry xxx never called me to give me any update on my truck that I took in on THURSDAY, and by WED the next week some lady calls me to let me know that my truck is ready!!! I did actually get this guy on the phone on monday asking him to please keep me informed on what is going on, he obviously didnt give a xxxx about his customer and I felt that from the very first step into the service department. Poor " the worst" customer service I have ever had...

Julie

Jul 23, 2015

I have purchased an Impala at their store on March and it has been more than 4 months without the plates, which I paid for. Customer service is mediocre and will not resolve the problem. A general manager that can never be found and employees who will make one excuse after another to avoid solving the problem. Certainly a lack of professionalism and a service that was paid for did not happen!

Jeep1

Jul 16, 2015

I had tried to get my 2006 Jeep Grand Cherokee into you competitor on the east side for my recalls for months and could not get an appointment set. I called Mary at Dick Poe and she scheduled me in right away I couldn't believe it. My vehicle was in and out within an hour and a half. She demonstrated true customer service and when I'm in the market for service or a new or used vehicle Dick Poe Dodge will be where I will buy from. Great job, thank you.

nik.parish

Jan 16, 2015

Went to dick poe dodge on airway.... long story short i looked at a 2014 durango and i loved it i just wanted the one i looked at in white... well i got it in white bought the car and left.... i got home and i was looking at the vehicle and it didnt have the same options i was shown on the previous vehicle i was looking at i went back and i was told it was my fault i didnt check them before i left the lot... i was told if i wanted the vehicle i was looking at i would have to pay almost 5 grand more than i was already paying..... all the military benefits we had on the loan would go away...

Joel Baptista

Nov 8, 2014

I have to say today Dick Poe Dodge proved to be the reputable dealership that they have been for the past 80 plus years. I have had a stumble in the past with service there and it really tore into me and I tore into the dealer on the reviews. I received a phone call today from Mr. Mailander and he maintained such a professional attitude and positive mind that I had to come back into the reviews and revoke what I have said. I apologize for the world to see to Dick Poe for tings said on the reviews, I was quite angry. Thank you to Mr. Boles, Mr. Recklebus, and Mr. Mailander you all truly are there to help. Thank you for paying for the damage that was accidentally caused on my vehicle and thank you for making things right thus far. I am an owner of a 2012 Ram 2500 Laramie Longhorn Mega Cab $67,000.00 and a 2013 Dodge Durango R/T AWD $53,000.00 (both bought new from Dick Poe Dodge)so I am a real customer with real concerns, real issues can happen to anyone and customer service goes a long way. Please Dick Poe Dodge and affiliates accept my apology.

HemiLVR

Jan 26, 2014

I am normally not thr type of guy to take time to go out of my way to write a review but I was so impressed with the service team at Dick Poe Dodge I felt like they deserved it. I have bought a couple of cars here but never really used the service much until now. I always assumed I would have to pay a lot because it is a dealersip. I was very pleasantly surprised at how informed and helpful the staff was and how affordable my brake job was. They have earned another loyal customer.

jmhunny76

Jul 25, 2013

I took my vehicle because I was told by an ASE certified mechanic that a caliper on my 2011 Dodge van was malfunctioning and since it was still under warranty, I should take it to the dealership. To make a long story short, Fernie a service advisor was told what my van was being brought in for and he took it upon hhimself to approve a little over $400 in service. He then lied to the service manager Rusell who had the audacity of rolling his eyes while we had our little pow wow at their service station. I ended up paying half the cost but will NEVER take my vehicle back to them nor will I purchase Any other car from them. They treat people with disrespect. I have filed a complaint with the Dodge Corporate office.

Tmgray603

May 6, 2013

I purchased two new vehicles here, one six months ago, a dodge ram, paid cash for the whole thing, then last week we traded in our reliable but hi mileage charger for an rt Durango. Drive through the car wash and it starts raining inside the car! Not even 1000 nmiles yet, so we turn it in for service, then they didn't call us even after the salesman said he would have them call us. So we figure we will drive over and see what's wrong, well now my ram with less than 13000 miles won't start, click, click, click. Third time this has happened. So I finally get it started and on the way to the dealer the ad won't switch to the front vents, WTF! I can't believe this crap, I am a loyal dodge fan never owned anything else in the last 20 years I think the new mantra for Hemi should be Hemi! Works half the time I am pissed!

In_the_LandofSand

Feb 12, 2013

This company and their associates will put you through the wringer, and not be completely honest about anything, to include the jacking up of the fees that they charge (which are not necessary fees, but they charge them anyway), and they will not do anything with any expedience unless it is to get themselves out of a bind. This is a company filled with associates that cannot be trusted, and their business practices are severely lacking. Customers are not treated with dignity and respect if there is an issue, when reporting issues the customer is dismissed and treated with very poor mannerisms unbecoming of any business. I will never again conduct business with Dick Poe Dodge or any Dick Poe dealership in the area. My business referrals will be going to other dealerships who treat their customers with courtesy, respect and will not try to rip them off for their hard earned paychecks.

El Paso Soldier

Nov 6, 2012

Purchased a new vehicle in July of 2012, after three months we still do not have the tag or documentation needed for our bank (they are the lein holder), our insurance company and the tag office at our home of record. We have contacted the dealer constantly to get them to fix the problem, and they have not done so. They claim to have been given wrong information, but yet they have copies of driver's licenses and the like proving the information provided to be valid and true. They have also been exceedingly rude when they've been contacted regarding this issue. Rather than fixing the issue, they are only defensive of the one employee, Mary, who deals with the tag/title documenation, claiming she's done this "for over 20 years". Obviously not if the documentation was sent to the wrong place, even with recorded information, and live information saying to send documentation to "county of residence". The documention (all originals from what we have been told) were not sent to the tag office as they should have been, and they were in fact informed of such when dialing the number to the state department of revenue (this is a recording that states all vehicle tag/title documentation is to go to the county of residence, not the Department of Revenue). I am set to go into a combat zone soon, and they are still sitting on their thumbs claiming no wrong doing... and they have the full payment for the vehicle already... that has been verified through our bank, and we owe Dick Poe nothing... we now owe only our bank. If you want a good first new vehicle buyer experience and for things to be done appropriately... stay away from Dick Poe Dodge or any of the Dick Poe dealerships in the El Paso area... This dealer has made a first time new car buying experience a living nightmare to say the least. And as of this morning, there has still been no remedy, and time is running short before I am in a combat zone. Save yourself time, worry and hassle... go to any other dealership in the area if you want your sales contract honored, and if you value professionalism in those you do business with. We will never shop at this dealership again, and would no longer recommend them to anyone.

bspangler49

Mar 28, 2012

March 5 2012 I purchased a used 2007 Hyundai Santa Fe from Dick Poe Dodge. The same day I signed the loan documents, they kept the vechicle to detail it (clean inside and out plus the air bag light was on). They kept the car longer than I was told, the gave me a loaner, a van. Finally after many many calls, I was told the car was ready at 7 pm which they close at 8 pm. I went to pick it up, as soon as we go in the car I noticed the air bag light was on still. And the cleaning job was horrible. Not even that once home inside our garage, I noticed there was a dent in the back and one in the front. Plus it smelled of gasoline. When I called the salesman, Mr Martinez, I was told to drop it off again, and he would have it looked at. Upon arriving we went to the service dept where we were meet by "Pauly" where he reassured me things would be fixed along with the salesman. I later on called the General Manager and explained to him what was going on. I told him about the dents and the mirror on the driver side. I was told by Mr Martinez that they would replace the fender and mirror. I went 28 March 2012 to pick up my car after many, many calls to Mr Martinez. Only to find out that the mirror is on order, they didnt replace the fender, like he thought, they were still scratches. I was told many times Mr Martinez that I purchased a USED auto not a new one. I also called Mr Milander, and explained about the auto again. I was also told by him that it is a used auto I should expect it not to be perfect. I am retired military. There main business is military retired and active duty. I regret purcahsing from dodge. I have boughten several used autos in my lifetime on my own, never have I had any difficulities. At this point I have no intentions of purchasing any vechicles from them.

Velarde

Mar 2, 2012

I Drove from Albuquerque to pick up a 2012 Challenger after shopping online. I was in and out in a matter of a couple hours. Great inventory, reasonable price, and haggle free!

jtwhaler

Feb 9, 2012

The professional attitude and performance of the internet, sales, and financial personnel we worked with was a tribute to the dealership performance and customer care experienced by folks since 1928.

bushmaster

Apr 24, 2011

Outstanding staff. Understood the issues surrounding my former purchase and realized the best solution was to replace my car. Set me up with a new replacement car and even helped me upgrade. I might add that Mr Milander took charge of the situation and and made the process as smooth as he could. My many thanks to Dick Poe Dodge. My next purchase will be from the same guys.

jackE

Nov 23, 2010

I wouldn't recommend this dealership because they hire ex-cons and let the ex-cons keep files on everyone they sold a car too. That piece of paper you filled out with all your data on it, they keep a copy. Great security, thanks. I will never trust any Dick Poe Dealership.

Bull

Feb 3, 2009

Where do I start. My vehicle ( 2008 Dodge Charger ) has spent 41 days total in the shop for warranty repairs that turned into service and body shop damage. The paint was falling off the doors. I took my car in to have the paint repaired. It has been back in the shop 3 separate times just to have the swirl marks taken out of the paint. Each time a " secret product " has been applied over the swirl marks to make it appears as though the repair has been made good. When the vehicle is washed the swirl marks come back into plain view. The body shop damaged 2 door panels and reinstalled the damaged door panels. The body shop wet sanded the door jam area on the passenger side. Left a lump of body glaze un-sanded. They painted over the flaw. No clear coat was applied. They then painted clear over flaw after another visit. When I dropped the vehicle off for the paint repair the first time I waited 4 hours on a work day for a rental vehicle. They ended up giving me a loaner dodge magnum ( do not buy this car with the basic engine you will get killed on the highway ). Needless to say the paint repair is still not finished. I could on and on but you get the picture. If you you car at Dick Poe because you got a great deal. Get it serviced at another dodge dealer.

lou86gar

Jul 6, 2004

My story on this is, I needed a tune up on my vehical, I had choosen to go to this dealership because they offered the tune up for only 59.99 compared to Drive way dodge 75.99 well when i showed up to the dealership The service advisor Ramon Rivera was very very rude. He told me my vehical would not be abel to get done that day. So i asked for an Appointment, now he was also rude about giving me appoinment I quote" Just because you schedual a appointment doesnt mean its going to get done" . whats the whole reason for making an appointment then if its not going to get done? well anyways I just left and decided to pay 75.99 at Driveway dodge, where I would give them 5 stars on Customer Service. It was worth paying more at the other dealership, and they performed the service on my vehical in about 30 minutes