Used Cars for Sale at DeLacy Ford in Elma, NY

Barbsford

Aug 1, 2015

The people working at DeLacy Ford are awesome. They continue to do a great job. I will continue to bring my truck there if service is needed. Very fast.

rtmsluci

Aug 1, 2015

The internet staff was very responsive and referred me to salesperson Ken who carried the ball the rest of the way. I was kept informed as to when the car would arrive at the dealership and Ken worked with me to get the very best deal. I had an unusual calendar for delivery and that was not a problem. He said DeLacy prides itself on being customer friendly. It shows.

cherys71

Jul 31, 2015

Went into to test drive and leased an Explorer. Delivery date next day. Salesperson was helpful and friendly. Easiest car buying I ever experienced. Thanks DeLacy Ford !!

timc

Jul 31, 2015

I scheduled my appt for Friday - but was really 7/31 instead of 7/24 - my bad. They were able to fix it anyway and did a great job! I live in Akron and it's a distance to DeLacy - but it is work the trip.

K T G SR

Jul 29, 2015

Service is great every time.Never have a problem getting the car in to be looked at. JOE DERASKI should be COMMENDED !!! Will always bring my cars there for service.

cball47

Jul 29, 2015

The experience of buying a new car was made easy & pleasant with DeLacy Ford. Salesperson was helpful & courteous. Easiest car buying experience I've ever had.

1lovemike

Jul 27, 2015

I called the dealer repair shop as soon as I found out my window was not working. They said to bring the car right in and they would try to fit it in for repair. They had the car most of the day but were finally able to fix it. They seemed quite honest about trying to figure out what went on with the window and the difficulty in fixing it.

HappyGirl

Jul 24, 2015

Service is great every time. Friendly staff. Helpful, quick, and not pushy about add ons. Their new lounge area looks great too. I will definitely continue doing business with DeLacy and recommend them.

capsl

Jul 24, 2015

Service is always professional, courteous and friendly. My experience is always good. Any everything is done in a timely and efficient manner. I never have any complaints.

Tom T

Jul 23, 2015

If I could give an extra star I would. A very Awesome experience at Delacy and they and their service department are very highly recommended.

SKIP

Jul 22, 2015

GREAT SERVICE , GOOD STAFF TO WORK WITH ALLWAYS CHECK IF ANY RECALLS ARE FOR OUR CAR HAVE A SHUTTE FOR SERVICE & REPAIRS THANKS TO ALL IN SERVICE

shem47

Jul 22, 2015

This was my first experience with recall service at the dealership although I've had all routine service done there. As with routine service work I was able to schedule the recall work at a convenient time, the service desk personnel were courteous and friendly, the customer lounge was clean and comfortable, and the recall work was done quickly.

PamelaJ

Jul 22, 2015

Since I live alone, of course I wasn't happy to receive a recall in the mail about seven weeks after purchasing my new car. I was very pleased with the shuttle service since the process was going to take at least a half day. Of course hoping there won't be more of these, but the folks at DeLacy were pleasant and all went well.

Pat14219

Jul 21, 2015

They were great to work with and let me take the car for the day before I actually bought it. They were very accommodating and friendly

berner93

Jul 21, 2015

Wonderful team of mechanics. Staff is always personable and willing to help. Always quick and efficient with their work. I have never had a bad experience at Delacy!

joshua2

Jul 20, 2015

Response to my Web site request was answered very quickly. Had the deal 90% done before I even went to the dealer. No game playing at this dealership, the are honest and don't try to pull one over on you like many of the local car dealers do.

Robert25

Jul 19, 2015

I always take my car to the dealership now for service. I never used to because I felt they were more expensive but realized over time that the other auto shops often found more issues to charge for. Not the case at Delacy where I'm always treated fairly.

fidodog123

Jul 14, 2015

So far so good, with two service jobs. Am pleased with service and personnel and would recommend dealership to potential customers.Quick and to the point...just like I want it to be.

DENNIS FROM COLDEN

Jul 11, 2015

ARRIVED ON TIME ,TAKEN CARE OF PROMPTLY AND WAS DONE QUICKLY AND WAS ON MY WAY WITH AN AFFORDABLE BILL. IASK FOR NOTHING ELSE!!!! AND THE COFFEE WAS FRESH.

jkski

May 8, 2015

Friendly sales people, not pushy. Very happy with the whole process. Got a great truck at a great price. Would tell others to get a Ford here.

mike mcbride

May 4, 2015

Very great place to go. Highly recommend. Very friendly people great sales personal. Service personal are friendly and everyone is willing to help you out in whatever way they can.

Jmarchetta

May 1, 2015

As always, DeLacy is efficient, prompt and always reliable with their diagnosis and car repair/maintenance.This sums up all I want to say. jm

Escape13

Apr 25, 2015

Delacy's Collision Shop does excellent work and Tommy Walsh is an asset to your dealership (very polite, courteous, honest, and cares about the customer).

rick14224

Apr 24, 2015

MY WIPER MOTOR BROKE IN A RAIN STORM ON THE WAY HOME FROM WORK.I WAS LEAVING THE THE NEXT MORNING AT 4:00 AM.IT WAS 7:00PM WHEN THE MOTOR BROKE.I WAS AGRAVATED WHEN I GOT THEIR BUT SEANKELLY TOLD ME HE HAD THE PART AND WILL HAVE IT DONE BY 9:00 PM. THE REASON I WAS AGGRIVATED IS EVERY MONTH I AM HAVING SOME TYPE OF MECHANICAL PROBLEMS, THE WINDOW ON THE DRIVERS SIDE, THE MOTOR ON THE WINDSHIELD WIPERS. THE TRUCK ONLY HAS 40,000 MILES AND MY CONCERN IS THE PARTS FORD IS USING FOR A VEHICLE THAT IS $ 62000.00 ARE CHEAP AND HAS A SHORT LIFE.

joemc

Apr 23, 2015

Management intervention resolved miscommunication. I was very pleased with the efforts and level of involvement that senior management made to resolve a miscommunication on a hitch installation.

BFD2440

Apr 23, 2015

As I stated before when I made appointment, I have to wait as I only have the one vehicle and it is too far to drop it off and run back and forth more than once.

rosemary42

Apr 23, 2015

All my experiences with DeLacy Ford have been more than satisfactory. From the salesman to the service department. I was taken care of in a professional and courteous manner. The servicing went faster than projected. I was extremely pleased with the "banked" funds, that were applied to my final bill. As a senior on a limited income, this was the bright spot of my day.

my 14 rules

Apr 23, 2015

I am very pleased with how the service was and Joann helping me on purchasing a new truck and I have told other friends and family members about delacy

Jfusion15

Apr 23, 2015

Larry did a great job from start to finish. Fast, friendly and awesome! Willing to go out of his way to make sure I was taken care of.

PubliusErectus

Apr 23, 2015

Took my 2013 Escape in for it's scheduled maintenance, also check engine light was on and a inspection was neededFound out that a recall was issued on vehicle that I was not aware of. Vehicle was tied up for 3 days. My service advisor Joe Karosik was very helpful in explaining in great detail what was happening with my car and why. He was also aware of my need to have a vehicle available to me at all times and quickly secured me a vehicle to use while mine was being repaired. Still have to get vehicle inspected but thanks to Joe and the Tech(s) (don't know who it was but he or she also deserves a thank you) my Vehicle should pass with no issues. Joe Karosik is a 5 star service advisor. Delacy is a 5 star dealership. Thank you for keeping my vehicle in good repair and safe for those of us who drive in it.

Rywalsh78

Apr 23, 2015

The Delay team is the best around. Not only are they efficient. They make sure your getting the right vehicle for your needs that fits into your budget. Wally and Kevin made the car buying experience seamless. I would never do business anywhere else!

jaxscams

Apr 23, 2015

Very courteous counter people in the service department.Very clean waiting room.Very quick service.Never mind coming to the dealership and would recommend it to anyone. Purcahsed my car there and will come back for my next one.

Rusty

Mar 14, 2015

Jim Walters "Wally" and his staff are a pleasure to deal with. Thank you again for making the car buying experience fun and exciting. Wish there were more like you.

Netty614

Mar 11, 2015

I had a wonderful experience at Delacy Ford!! Michael Kasprzyk was very friendly and very fast and efficient. Great experience overall. I will definitely recommend him to friends.

janesaeger

Mar 4, 2015

We return to DeLacy Ford every time we are in need of a new car. Joanne is professional, friendly, knowledeable and the reason we return.Makes buying a car easy!

Bill

Feb 28, 2015

I was extremely happy with the customer service and the quality of my overall experience. I have been buying/leasing from DeLacy since 2006 and all my experiences have been excellent. The staff at DeLacy (especially Mark Moscato) has always made it a non-stressful occasion and we always refer our friends to DeLacy.

donls419

Feb 23, 2015

me and my wife were extremely happy. Larry O'dette was very helpful and I would recommend your dealership to my friends and family. you guys just got a customer for life.

Very grateful

Feb 18, 2015

Recently we returned from vacation, as we were heading home our truck lost power, 2 hours from home. We had the truck towed to Delacy Ford, at about 3 am. We called the service department later that morning and spoke to Joe, he told us several vehicles had been towed to their dealership over the weekend due to the cold weather and he was not sure when he would be able to get our truck in. We explained our situation about being so far from home, they got the truck in right away. We can't thank you enough.

Got robbed

Feb 17, 2015

After a $1600.00 repair bill.I drove my truck 60 miles before the parts that De lamey ford put in failed. When asked for a refund for their shoddy work.de lacy refused and gave me the runaround. I will never do business with that scam dealership ever. And I would never recommend them for anything automotive or otherwise. I rate De lacy a -1

lidoshow

Feb 11, 2015

I was pleased with the work done on my vehicle on Feb. 10, however the items that were taken care of should have been done before I drove the vehicle from the lot when I purchased it. This was a certified used vehicle so I feel every detail should have been checked and then double checked.

CFarrell

Jan 30, 2015

Fast friendly service. It's great to be greeted with a smile and asked how your day was. I've purchased multiple vehicles from Delacy Ford and my recent service experience solidifies the reason I continue to do business there. Thank you Delacy Ford for making my life just that much easier.

mattprofit

Jan 29, 2015

All items were addressed including an issue with low tire pressure . All were completed and were finished as told when i dropped car off on Saturday

Paul

Jan 26, 2015

My most recent visit was similar to all of my others. I was treated well, the job was done on time and I was given some recommendations for further services that I should be considering in the near future. I have a lot of confidence in the DeLacy Ford service department.

jim

Jan 24, 2015

purchased car from Ralph Johnson, didn't try to use a lot of smoke and mirrors, told it like it is, no high pressure. pleasure doing business with him.service dept was excellent to do business with, no problems, don't remember who took care of me, whole dept. seems very pleasant and friendly.

mattprofit

Jan 20, 2015

When the vehicle is complete it should also have been washed . In the past this was doneWaiting are is much improved Coffee was available with no cups

Ron

Jan 7, 2015

Arrived at 9:50 for a 10:00am. service appointment. I was greeted by Joe, told him I needed an oil change and tire rotation and was going to wait for my vehicle. At 10:38 sharp I was told to follow Joe to the Cashier my car was ready. quick, courteous, service once again. DeLacy Ford has done all my tire and service work since I purchased my 2012 Fusion and that's the way I like it!

Scarlet2012

Dec 30, 2014

Great job, thank you Jim Walters for addressing the issues and the Service Department on the great repair jobs that they did. Very Happy Customer!

djkracer

Dec 27, 2014

everything was perfect i arrived and was greeted quickly and my car was serviced very fast when finished every one i spoke to was really nice in the service deptartment

Dterrance

Dec 26, 2014

Mark Mascato has been a great asset to your company. He is always willing to go the next step to make things happen for our family. I recommend your dealership to everyone who inquires about a car or truck. thanks for your wonderful services and professionalism. Derwin Terrance

Tommy126

Dec 21, 2014

See Jim Walters "Wally" at DeLacy! Always quick and easy to deal with. Nothing like the typical sales person. No back and forth B.S. Picked up that day.

Gordon

Nov 16, 2014

Keeping in touch with me regarding what other fixes need to be done, other than what the car was brought in for. No need to sit and wait with the Courtesy Ride back and forth. Good service every time.!!!

Donald

Nov 6, 2014

Prompt friendly service and people. My service was donefaster than I had expected. This is a plus for all customers.

Kim

Nov 4, 2014

Dolly Bailey went above and beyond to help resolve the issue I was having. Bought car from another dealer but will continue to go to delacy because of Dolly's customer service skills!

Paul

Oct 29, 2014

the gentleman who took care of my car did NOT miss a thing, also i feel he really knew his stuff and the car is driving great.

Michael

Oct 15, 2014

My service consultant provided top notch professional service. Her friendly upbeat attitude was a pleasant touch !! Service completed quickly and efficiently !

Elizabeth

Oct 10, 2014

Your service department people are friendly and knowlegeable and very helpful. I leave feeling that they really care about about the service needed for my vehicle.

Charles

Oct 9, 2014

Ken helped find a solution to both my lease needs: reliable transportation, &, how to transport my son's drums to his gigs (so he will stop using my mini-van), all within my budget too. THANK YOU

Publius Erectus

Oct 8, 2014

The professional attitude of your service advisors.

unhappy

Oct 7, 2014

I had to wait 3 weeks to get an appointment to have my transmission looked at. On the day, my appointment came, I dropped off the vehicle at 7:30am and was told it would be ready by 5:00pm. I came to find out at 5pm that my car had still not been started, nor was it going to be anytime soon. I was given multiple reasons, including the 14 cars dropped off last night were ahead of me, all with transmission issues. If this is true, either they overbook appointments, or they operate on a first come/ first serve basis with no regards to appointments. When asked they were neither apologetic, nor able to offer a solution. If I left my vehicle, I still would have not idea when it would be looked at. Obviously, I am taking my vehicle to another dealer now.

James

Oct 7, 2014

Dolly is a pleasure to deal with. She always calls and lets me know when my car is done and lets me know if there are any other problems that need to be dealt with. She always goes the extra mile to service her customers. Everybody there is a pleasure to deal with.

Richard

Oct 7, 2014

svc rep was straight forward with cost of repair, also did warranty work and truck was done on time. all around good job

Aurura

Oct 5, 2014

I really enjoyed my experience with Delacy Ford. Scott Delacy made the process very simple. He and everyone else that I dealt with answered all of my questions thoroughly. My only concern was the process of how long it took to register the car and set up the insurance. It wasn't anyone's fault at the dealership, but we were kept waiting on the phone for far too long.

Robin

Oct 2, 2014

Kevin was very friendly and helpful. My father in law will probably be in next year to see him. Also he was very patient because I brought my 7year old daughter in with me and he even answered all her questions.

Jason

Sep 27, 2014

The service counter staff were nice and efficient and the tech discovered a nail in one of my tires when rotating then and plugged it for me before it became a big problem on the road! Good service =good experience!

Lawrence

Sep 26, 2014

I had a coupon you sent me for an oil change and tire rotation. on the bill it looks like you overcharged me. I would like to discuss this. I also received a paper saying I have some comp oil changes and some dollar credits. non of this was discussed with me before during or after the maintenance was completed. I would like to discuss this also.

Judith

Sep 26, 2014

Was taken care of as soon as I got there. everyone was very friendly. The service area was very clean.

Douglas

Sep 23, 2014

The sales associate, Ken Blaszak, was a pleasure to do business with. He courteously answered all my questions and made my first time car lease experience a positive one. He also contacted me immediately when I left a couple small items in my trade-in vehicle. The little things matter...

John

Sep 23, 2014

Service advisor scheduled me within two days for a power steering leak. Several other issues found and I was advised of them first. All issues corrected which took two full days. Service advisor, Sean Kelley went over entire bill before I paid in full. My wife and I was provided with a courtesy car for our convenience as we live in Batavia. As always we are very pleased in dealing with Sean and our friend Jim Walters of DeLacy"s

Dennis

Sep 18, 2014

THE RECEPTION/EASE OF CHECK IN FOR MY APPT./THE FRIENDLINESS AS WELL AS BEING KEPT UPTO DATE ON PROGRESS,EDUCATED ON THE SERVICE AND THAT GREAT COMFORTABLE WAITING AREA.

Susan

Sep 16, 2014

I enjoyed the new waiting room. It seemed clean and comfortable. I felt the interaction with Dolly in Service was professional, informative and caring. Also found a great coupon last minute that helped!

Michelle

Sep 13, 2014

The staff was wonderful. Dolly even called us on her day off to see how things were going and the guys at the service desk were great too

Bob B

Sep 10, 2014

I had an issue with the hinge on the rear window of my Explorer. I drove to the dealer prepared to drop it off and come back in a couple days once it was done as it was a Saturday afternoon, and I did not make an appointment. Your team found the part in stock, and they said it would only take 30 minutes to fix. I went for coffee and came back 35 minutes later to find my truck in the lot ready to go. Nice work for a Saturday afternoon with no appointment!

Michael

Aug 29, 2014

My recent experience at Delacy was very positive. The tech working at the counter indicated it would take an hour but my truck was done in less than 45 min with a complete vehicle inspection an tire rotation.

Reeve

Aug 29, 2014

The Technician was able to diagnose quickly the somewhat vague problem I thought I was having. It turned out to be a major problem (axle u-joint) and was fixed quickly.

unhappy

Jul 19, 2014

I would not recommend this dealership to any one having service done on their vehicle. Had my breaks done, 3 months later still squeaky. Brought the car back in tobhave looked at and still not fixed. Not to mention the lack of friendly customer service. Very disappointed with the help I received with this dealership.

PAUL KAYY

May 18, 2014

wanted to buy 2 NEW F250s last summer,Bill Day NEVERRRR called me the next day for pricing,i went to Basil ford and got SUPERIOR attention,service and attention...what a difference..That dealership should be CLOSED!!!!!!!!

Warren & Wendy

Mar 14, 2014

Joanne Switalski worked with my wife and I and put us in a beautiful 2013 Edge. She worked with us to get us to the payment range we needed, all the while making us feel at home and unpressured. She was very professional and at the same time very down to earth. We cannot say enough about our experience and would recommend Joanne with high praise and without hesitation. Great job and we LOVE the vehicle!

Karl

Feb 5, 2014

Will never go back. Will never refer anyone to this dealership. Talked to a salesman about a price on the phone, they told me that i could have the car for that price. Went in the next day to purchase vehicle and they told me they don`t know why that salesman told me it was ok.

hwms

Jan 21, 2014

The sales staff was excellent to work with. At no time did we feel pressured to buy a vehicle. They actually made buying a vehicle somewhat enjoyable. I did a lot of internet and dealership price searching and their pricing was very reasonable. Even had a 1/2 tank of gas!

holiram19

Nov 26, 2013

this is the third new vehicle me and my wife bought from delacy ford, we are very pleased the way the sales people take care of us and any questions we have. after we chose the vehicle we wanted the finance people and ford credit made the rest of the purchase very easy.we would not go to any other dealer. we also have been going to delacy ford for service, we have always been treated great by the service people and will continue to have our service work performed at delacy ford.

janesaeger

Oct 16, 2013

Joanne was wonderful to work with . She made sure we got what we wanted and really went out of her way on a very busy day for her.

fredkathg

Oct 11, 2013

Joanne Switalski is an asset to Ford. Extremely knowledgeable of the product, knows her customers needs and wants. We have been with Joanne for over 25 years now and wouldn't think of purchasing a car from anyone else. How many people can say that their salesperson called and advised them that it was a good time to buy, go to the dealership and have the perfect car picked out for you by that salesperson. Joanne is that type of person. She called us in and pointed out a 2014 Escape with all the bells and whistles on it that she knew we would enjoy and a color that she thought was perfect for us. She was right! We didn't even look at anything else. Just signed on the dotted line. Buying or Leasing a car can be confusing, but not with Joanne in the drivers seat. We are lucky to have her. Fred and Kathy Gurbacki

cooliejoy

Sep 25, 2013

The salesperson was very attentive to my needs, got me a great deal, i will be back again to see her for my next new car.

RonKrowka

Sep 22, 2013

My wife and I went to the dealership to explore the possibility of trading in our vehicles with the intent of lowering our monthly payments. Although we really didn't expect to reach a deal, Joanne managed to come up with an offer that we couldn't refuse. We ended up driving off the lot with a 2014 Escape SE and a 2013 F-150 STX for a lot less than we were currently paying for the same older model vehicles. Kudos to Joanne for having the patience and knowledge to work the deal, and to the rest of the staff for their assistance. Although I cannot guarantee the same type of deal, I would, and have, recommended Delacy Ford and referred Joanne to my friends and family simply for their honesty to work the best deal possible.

Jeff Gawrys

Sep 1, 2013

I had been looking to lease a 2013 Explorer XLT, and was not happy with the "high pressure" sales tactics of the "Largest" local Ford dealer in my area. The amount that they offered me on my trade was unacceptable, as well as the "this deal is only good for today sales pitch". What a relief it was to meet Ralph at DeLacy, he took the time and effort to get me what I wanted for my trade, as well as finding me the perfect vehicle with the options I wanted, not just pushing me into something I didn't. I would highly recommend him to my friends and family, as well as Mark the business manager for being straightforward and easy to do business with. Nice people to buy a vehicle from. :-)

rebecca

Aug 29, 2013

Joe Morey was great! He greeted us right away with a positive attitude and great personality! He made the process of buying a car really easy and I will be back to him to buy my next car and would recommend him to any of my friends and family.

mary anne

Aug 24, 2013

I was very happy with my experience. The sales reps were very helpful, courteous, knowledgeable, and pleasant. Sales rep Joe did an excellent job and I would come back.

Deborah Cascio

Aug 22, 2013

this was the best sales experience in my driving lifetime Joe morey you did a great job.

D. Evans

Aug 20, 2013

Looking for dealership that provides professional, efficient and courteous service in a clean environment? DeLacy Ford is the store with drive! And for a stress free sales experience, Ralph Johnson is the associate that will deliver! I have purchased at least 7 cars over the years from Mr. Johnson.

Amy & Adam

Aug 20, 2013

Our salesperson Joanne Switalski was great, and made the whole car buying experience enjoyable for a change.

BSCmom

Aug 19, 2013

Stopped by late Saturday and was greeted warmly by Rachel, sales consultant. Briefly showed us the Ford Escape. Rachel was not available so we met with Joseph Morey today. Excellent sales consultant. Very knowledgeable about the Ford Escape. Gave information about the car in clear and concise manner. Friendly and welcoming. Ensured an enjoyable test drive. We are in the exploratory stage of car buying so were not ready to commit but this did not in anyway detract from our customer experience. If we decide to buy a Ford we will definitely be very happy to work with Joe.

Debbie

Aug 19, 2013

We have been going to DeLacy Ford for over 10 years now - have purchased a total of 5 vehicles in our immediate family and 4 more for our extended family. Each purchase was made with Ralph Johnson, our favorite salesman. He is very helpful, friendly and will get you the vehicle you want. I would recommend Ralph to anyone who is looking to purchase a new or used vehicle.

jennifer oconnor

Aug 19, 2013

Honest and really quick deal thanks. I felt like he gave me good advice and really looked out for my best interests

Rebecca Richardson

Aug 19, 2013

Ralph Johnson has been my car sales professional for over ten years. His customer service skills are superb. He makes what could be a stressful experience effortless. Mr. Johnson is informative and he goes beyond and above the call of duty. His friendly personality is calming and reassuring. It helps you trust that he has your best interest at heart and in mind. Ralph Johnson makes DeLacy Ford feel like home. I've never had a problem with any of the vehicles I've purchased as a resulty of working with Mr. Johnson. He has proven to be honest, integral and trustworthy over the years. My husband , daughter and friends patronize DeLacy Ford because of Ralph Johnson.

Darryl Smith

Aug 18, 2013

I was shopping for a quality used car, a newer model Ford Fusion. I have stopped at the other local Ford dealers and could not find the quality I was searching for. I decided to call Delacy Ford and ran into Ralph Johnson, he is a wonderful salesman. Not only did they have the car I was looking for but they had 3 of them that met my expectations. We worked out a deal, and I could not be happier! Ralph is top notch. Delacy has a great sales staff there as well as service department that took me right in when I had a minor issue. They handled it quickly and efficiently. I highly recommend Delacy!

J R Banks 2nd

Aug 18, 2013

My salesman, Mr. Ralph Johnson, has been an excellent salesman for the past 25 years. I started with him when he was with the previous dealership. This is the 7th automobile he has sold me. He has been very helpful in picking the right car and making the proper deal. After I have purchased the cars Ralph has made sure that my cars were running smoothly and help me when I brought the cars in for service. I have recommend and would recommend his abilities to several of my friends and associates.

Denise & Al

Aug 17, 2013

I spent many hours researching the internet for a Ford Expedition, and needless to say, I came across a ton of dealers. Throughout my process, I kept coming back to Delacy Ford. Their prices were much lower than other Ford Dealers, and I spotted a used 2012 Ford Expedition that really caught my eye and had a great price to go along with it! I emailed Delacy, and Jennifer Brundage replied back. She was very helpful in answering all my questions. So, my husband and I made the decision to take the 1 1/2 hour trip up to Delacy and check out the Ford Expedition. Just as Jennifer promised, the Ford Expedition was sitting there waiting for me to take it for a test drive. That was also the time that we had the pleasure of meeting Scott Dubinsky. We took the Expedition for a test drive, then we went and sat with Jennifer & Scott. Since I was still undecided whether I wanted to purchase a new or used Expedition, Jennifer and Scott took the time to compare both a new Expedition and the used one that I had test drove. Then they allowed us to take the used Ford Expedition to lunch so my husband and I could discuss our options. We ended up deciding to purchase the 2012 Ford Expedition, and both my husband and I were very impressed at how easy Jennifer & Scott helped in making the sales transaction a very smooth process. Both Jennifer & Scott were pleasant, professional, and informative. I would highly recommend Delacy Ford and I would definitely point them in the direction of Jennifer & Scott. Delacy Ford has a great selection of vehicles, great sales people, and great prices. Their beautiful building is an added bonus! We are such satisfied customers, that we just returned yesterday where my husband purchased a new F350... Kudos to Jennifer & Scott and to Delacy Ford!

Rev. Dr. Kenneth Terrell

Aug 17, 2013

I have been a customer with Delacy Ford for a very long time. The one time I strayed away I had the excellent privilege of being serviced by Mr. Ralph Johnson at another dealership that has since went out of business in this area and Delacy Ford showed their good taste to bring him on board to a winning team. I had come to Delacy to have my car serviced and happened to see a car that I could not resist and asked Mr. Johnson if he could make it happen. Once again Mr. Johnson went to bat for me and for that I will be forever grateful to him and the Delacy team. Also on this team I would like to mention the excellent service department and specifically Dolly Romanchuk who always takes excellent care of me. Once again to the Delacy team, thank you so much, and to those who will be considering to buy a new or used car talk to Ralph Johnson, or if you are having your car serviced call Dolly Romanchuk they will be pleased to to make it happen for you. Dr. Kenneth Terrell

Nancy DeMaria

Aug 17, 2013

I always have my car serviced at DeLacy Ford and just recently purchased a 2012 Ford Explorer and worked with Ralph Johnson. He was very easy to work with and helped me find just the right vehicle in a very short time. With my previous purchases elsewhere, I dreaded listening to the salesmen give their sales pitch of offering you a "smoking deal". Instead he offered to search for an SUV with all the specs I needed at the right price. He delivered and was diligent in finding the exact one at the right price and making this purchase the easiest one ever! I'm very happy with my vehicle and also with the Service Department at Delacy Ford, I wouldn't go anywhere else. Thanks to Ralph, I thoroughly enjoy driving to and from work everyday!

Bill Kelleher

Aug 16, 2013

I used to go to a competitor of DeLacy Ford's... I won't name any names so let's just call the place Best Furr Ford. Needless to say I'm glad I finally switched. With out a shadow of a doubt DeLacy's customer service blows them away. Namely my main man Ralph Johnson. Now I see this guy's name all over the website for excellent customer reviews. Trust me people!!! We are not lying here! I will not pull any punches. I know for a fact that Ralph did not get the best deal done for him. He did however get the best deal done for me. He put me in a 2012 Edge. He put me at the monthly payment I wanted. To top it off... The finance department also hooked me up with a sweet extended warranty at a great price. Ralph is a very decent man. He is helpful, knowledgeable and most of all a straight shooter. (From my review you can tell I am too!) Do not waste your time going to any other dealer in Western New York. Buying a car can be a very stressful and intimidating experience. Ralph doesn't work like that. He will do his best to make you feel comfortable and he treats you like a friend... Not a customer. That goes a long way in my book. I will surely be buying another car from DeLacy Ford as long as R.J. is still working there. Also... To top it off I can't stand driving around from lot to lot looking at cars. I use the internet just like the majority of people now a days. I must give a shout out to Jennifer Brundage in DeLacy's internet sales department. She kept me on the hook and kept emailing me responses to my questions. She is the person responsible for putting me in contact with Ralph. With out her efforts and follow through I would never have switched to DeLacy in the first place. Listen to me people... Go to DeLacy for your next vehicle purchase. You will not regret it. Email Jennifer or ask for Ralph when you call or get there!

Five times and counting...

Aug 16, 2013

My salesman, Mr. Ralph Johnson, has been a great salesman to me. This is the 5th automobile he has sold to me (including 2 at once) and has not lost his edge when it comes to knowing the best product for me. The entire buying process was easy and very timely. I've had an excellent experience with the dealership's service department: Prompt greeting; correct understanding of the issues; clean, comfortable waiting area.

Shannon Billi

Aug 15, 2013

We were recently searching to lease a new Ford Escape. We had already received a quote from another dealer but wanted to give our business to DeLacy. We met with Ralph with the hopes of him matching the deal. He not only matched it, but beat it. Ralph was friendly and very easy to work with. He made the stressful situation of buying a new car easy. There were several bumps in he road from the time we "purchased" the car and received it. Through it all Ralph was on top of the situation and bent over backwards to make sure we were happy. DeLacy Ford is lucky to have Ralph Johnson. He is a knowledgeable, friendly and down to earth sales person that I look forward to dealing with again.

Dan Dallmann

Aug 15, 2013

I recently purchased a late model Lincoln from Ralph and could not be more pleased with his professional ability to put me at ease. Nothing but facts about car, financing and great service department. Have purchased many vehicles, this was without a doubt the best experience I have ever had.

Andrea M.

Aug 15, 2013

I am a college student and just leased my first car and Ralph Johnson made the leasing process so easy. I began the process with one simple phone call where he recorded all of my information and picked my car in less than a week. Ralph Johnson is the most consistent salesperson because he quoted me a price and never changed throughout the whole process. He is very knowledgeable and a great asset to the DeLacy Ford Company. I would definitely recommend his service. I must say that I am completely satisfied with the service and my new Focus!

Matt Mc

Aug 14, 2013

Ken Blaszak made the whole buying process very smooth and easy. He is knowledgeable and courteous. He was a joy to work with. All my questions were answered quickly. Just a comfortable place to purchase a car.

bg

Aug 13, 2013

this dealership made everything easy to purchase a car.

"Haute Couture Sonia"

Aug 12, 2013

Hello furture car purchasers, I was in need of buying another vehicle to use daily. It was recommended that I reach out to Ralph Johnson of DeLacy Ford. I called Mr. Johnson and spoke with him over the phone. I found him to be calm, knlowledgeable, and friendly. His interpersonnel skills were great. After setting up my initial appointment I was very impressed that he was not pushy and did not try and sell me a car higher than what I could afford or was willing to pay! It had been close to eight years since I had to deal with purchasing a new or used car. I had no car note for the past five years, so I was nervous when looking for another car. Ralph calmed my nervousness down by sharing with me the types of cars available, the price points of each, the needed maintenance, and the luxuries of each. He understood what my price points were and where I wanted to be as far a car payment. I appreciated him taking his time with me and being patient through my many questions! Ralph did more than try and sell me a car. He shared the values of keeping your credit good and making your payments on time, so that in the future I could take advantage of the lowest interest rates available on my next purchase, shared all the mechanic about the car I purchased, and let me know what could be done if I ever wanted to trade my car in and the type of service DeLacy had to offer. I feel that Ralph Johnson is one of the most sincere and knowledgeable car sales representative that I have ever met. DeLacy Ford should consider themselves fortunate to have such a kind and dedicated sales representative, who exhibits integrity, respect, and accountability. I will certainly recommend him to all family and friends who are looking to purchase a new or used car. His followed was very much appreciated after I purchased my car. Certainly Satisfied! Sonia

MICHAEL CHIMIAK

Aug 12, 2013

Joseph Morey ,was a joy to work with no pressure what so ever I have been to many dealers and never was treated so nice. Joseph under stood all my needs and my concerns .I will tell all my family and friends to come to delacy ford . Joe you are the best thanks.

rich d. happy with my sales person

Aug 12, 2013

I RECENTLY PURCHASED A NEW FUSSION FROM RALPH JOHNSON AT DELACY FORD.RALPH MADE THE WHOLE PROCESS VERY PLEASENT. IF YOU WERE IN THE MARKET FOR A CAR I WOULD HIGHLY RECOMEND DEALING WITH RALPH AND DELACY FORD

happy consumer

Aug 11, 2013

I had to get new plates put on car, and didn't have a sales rep, so Ralph Johnson was standing out front waiting for a paying customer and took the time to help me, and even got a screwdriver and put the plates on my car himself. He was very friendly and a appreciated that he took time to help me. Next time I need a new car I will go and ask for him, thank you. Also the garage did a great job putting on new door and rocker panel.

barrett ward

Aug 11, 2013

We had been looking for a new vehicle as we were outgrowing our five year old edge. We walked into delacy Ford and were greeted warmly by Ralph Johnson. He worked tirelessly to make sure we got the exact vehicle we were looking for. It was a painless experience and I would recommend anyone looking for a nice family atmosphere to look to delacy. Thanks Ralph and all of delacy. We couldn't be happier with our new car and our continued relationship.

Bob

Aug 10, 2013

I had been researching dealer websites nationally for months , looking for a used 2006 SUV. I had targeted a very specific make, model, color, trim , options package , mileage, and price. Since I had previously owned three of these models, I knew exactly what to look for as far as mechanical trouble and body wear were concerned, and knew the drop dead lowest price the vehicle could be purchased for. The Internet found 20 matching vehicles on websites around the country, and I was willing to travel to see them. The vehicle I was interested in was a Jeep, and I was surprised to find that one of them was at DeLacey, ... a local Ford dealer that I had never visited. I went to see it, expecting to find some flaw that would send me elsewhere. There were none. After I had been inspecting the truck for some time, I met dealer Ralph Johnson. Mr.Johnson was the kindest dealer I have ever met. He answered my questions without pressure. He offered me a price that was at the bottom of my own price scale, and promised to do whatever it took to make the deal. And he did. I have owned that Jeep for 3 years now, and in all that time , Ralph and Delacey have been right there to support me. They have even offered to buy the Jeep back from me, at a price I already know to be its value. What else can you ask for in a deal? Thanks Ralph, you and DeLacey Ford are the best!

jim b

Aug 9, 2013

I bought my new escape from ralph johnson a super personable salesman who made me feel very comfortable in my purchase. He listened to my needs and was very accommodating no pressure no worries he was instrumental in finding me exactly what i was after and at a great price. This dealership is far better than the large meat processing dealers that are out there

Kim Larivey

Aug 9, 2013

I recently purchased a 2014 Mustang....Gotta Have It Green!! My experience at Delacy Ford was awesome. I landed Ralph Johnson as my sales consultant and he was extremely assistive with the purchasing process. He was able to locate the Mustang I wanted and hand me the keys!! I would definitely return to Delay Ford and Ralph Johnson for my next vehicle purchase.

Jeff

Aug 8, 2013

Ralph was extremely helpful in getting me into a leased f-150. Very helpful and knowledgeable. Highly recommend him and the dealership

jkrace

Aug 8, 2013

ralph johnson was a perfect salesmen he was very understanding and couteous

Jasmine Murphy

Aug 8, 2013

Ralph Johnson is a great sells man he will make sure that your happy with what you will purchases. He is a great help he'll let you know what you need to know about the car all the perks and flaws before you buy a car. He'll let you know the quality of the car. If your looking for a car and someone to give you a chance when you have no credit DeLacy Ford is the place to go and Ralph Johnson is the sells man to go to. Wonderful service overall and the repair shop is awesome.

Jim Smith

Aug 8, 2013

I went on line looking for a new truck, several dealers responded with pricing. upon visiting 3 of the local dealerships to negotiate my trade-in & the new truck it became obvious Jim Walters at Delacy Ford would give me the best service and deal. He was personable, showing me all the detail I requested and responding with the best price. Ironically upon leaving the Delacy lot with my new truck another dealer called me stating a bottom line price for the same vehicle that was still too high to consider. It felt good to say no thanks I just bought one from Delacy. Jim also took the time to explain all the features in the truck along with detailed info on the sync system. I highly recommend Jim Walters at Delacy.

MIke S.

Aug 8, 2013

Amazing experience. Sales consultant, Joe Morey, made all the difference! No pressure, polite, knowledgeable, and concerned. Came to dealership to "just check out 'their' vehicle" with plans to go elsewhere to see some more before making any commitments. After a very satisfying discussion, realized we didn't have to elsewhere. Even enjoyed the purchasing aspects. Treated fine through the entire process.

Kimberly Jackson

Aug 8, 2013

Ralph Johnson is whom we deal with at DeLacy Ford. We had previously just bought two vehicles from there and are extremely happy with the service we received from Ralph. He listened to what we were looking for and where we wanted to keep our payments. He went beyond what I was expecting. We had bought cars from Ralph, and I would not think of going to anyone else. The experience is always hassle free. He will give us a call every now and then just to see how things are going and not just with the vehicles, but us.

Mr. & Mrs. B.

Aug 7, 2013

Jim Walters has been selling us cars for the past 10 years. Husband and I always lease new vehicles and Jim is always so easy to deal with. We do everything over the phone so when we come in we can just pick up our new vehicles and be on our way. He is not the typical "salesperson". Our family always deals with him and will continue to. Thanks "Wally"

Pete G

Aug 4, 2013

Called and emailed to keep me updated through out the process. Will purchase from them again.

amc7199

Jul 11, 2013

Larry was very helpful when purchasing my new vehicle. He did the best he could to get me everything I wanted at the price I could afford! Highly recommended!

ford2013red

Jun 17, 2013

Well.. Like most, I was dreading having to go shopping around for our new truck. Joanne Switalski at Delacy Ford has shed a whole new light on shopping for a new vehicle. I have purchased many vehicles over the years, and this time (like no other) was actually a pleasure. What a wonderful person. Genuine unlike any other car sales person I have ever met. Not only did she find us exactly what we were looking for, never once did she try to sway my decision on anything, never once was she pushy or demanding. Everyone we met there... friendly, helpful... I could go on and on. We have found our new dealership. Great job you guys! And Yeah! I don't have to dread shopping for a new vehicle anymore, I know right where to go. Thank you Joanne! Wish you the best!

Michael Ilievski

Jun 1, 2013

Jennifer and Scott at DeLacy Ford were wonderful, honest, easy to work with and caring to my needs. Buying a car is something I hate doing but during my time there I knew they would take care of me. I did buy the car and I left there I having no doubts that I made the right decision, getting the right price and any service I might need.

tennis1060

May 29, 2013

Robin is awesome, and so is Mark the Finance guy. I couldn't be happier with my car and the experience there. Thank you to all of the gentlemen at DeLacy!

philbutera

May 13, 2013

From beginning to end Joanne was very professional, friendly, very thorough throughout the process. I would definitely recommend Delacy Ford AND Joanne Switalski to others.

CSciortino

May 7, 2013

This is the first time I have enjoyed buying a new car! Scott DeLacy at DeLacy Ford was truly enjoyable to work with. I was looking at various SUV's at the time. Scott was a no pressure-type, honest person who went above and beyond to help me decide which vehicle was best for my family. He helped negotiate the pricing, which was extremely competitive with tons of upgraded features and I absolutely love my new Explorer! I will definitly go back to DeLacy Ford and highly recommend them!!

sister001

Apr 23, 2013

I brought my 2012 Buick in with a nail in its right rear tire. No sooner had I pulled into the garage, Dolly had created a profile on my car and Ray was pulling it around for service. The tag-team of Dolly and Ray even gave me a ride back to my office down the street until it was ready for pick-up. Can't thank the DeLacy's enough. Professional, courteous and efficient. The best.

kareberr75

Mar 17, 2013

I was very happy and impressed in the care and understanding of the type of vehicle I was looking for. Robin was very nice and I look forward to returning in two yers to discuss my leasing options with him. Thank you so much Robin!!!

LibertyRenegade

Feb 6, 2013

Well, to begin with, I have bought 5 used cars over the last 6 years, all independently, for I never had a good opinion on dealerships. Cars were overly highly priced and there's always this high pressure sales tactic saying when you don't buy it today, it will be gone or put a deposit down etc. Add to that the attitude of squeezing out every last penny. So, I was pleasantly surprised when I drove past Delacy resale, saw a Double Cab Tacoma Long Bed truck that I loved and spoke with Joe. He was super courteous, very friendly. He basically said what's been done to the truck and the value it offered. I negotiated a deal, that I could not believe, for they sold me the vehicle at less than what I would have payed for it from a private party sale. Joe helped me secure financing and I drove away the vehicle. Delacy even gave me a 6 month / 6000 miles insurance covering repairs (sure did come in handy later)2 days later, The bank that gave me the loan backed off, and the team at Delacy went out of their way to secure another creditor, while not hassling me at all. Joe was exceptional, for the fact that when I told him to hold on to the loan papers while I take 2-3 days to search and secure a loan independently, he promptly agreed and provided me good advice. Fast forward a week, I had issues with vibrations on braking, Joe had me in for service, changed out the brakes for free. 2 months down the line, had a check engine light for EVAP / emmissions control. Called up Joe and he advised that I had to take it to the main dealership of Delacy. I dropped off the car, they did some repairs. A week later the light came back on again, this time they took out the entire EVAP system and changed it out. All this for FREE. This is what I call customer service. At the end of the day, you feel you have a nice relationship, satisfied that you gave a company the business and credit that they deserved. To be Honest, Delacy resale deserves much more that 5 stars, and Joe Chevalier, for being honest, fairly priced, going above and beyond to satisfy customer concerns. I would definitely definitely recommend them and Please take this as a personal request from a highly satisfied customer, do give them your business that they deserve , for companies like this must grow to serve as an example of good customer service.

Ktdalka

Jan 29, 2013

Very please with experience, did not waste my time received everything I asked for and more staff very helpful found the exact truck I wanted

Carson_A72

Jan 3, 2013

I couldn't ask for more with my experience at Delacy Ford. I first got a hold of Scott Dubinski who I immediately knew was the right guy to go to. I had been searching around many different places and none matched the service I was given here. He made me feel as though I was the main priority at the dealership.Everyone else I dealt with including Jennifer Brundage and Bill Day were extremely helpful in getting me the car I wanted for the best price. I really did not expect for the process to be made so easy. If I am still in the area for when it comes time for a new vehicle, I know I will be returning to Delacy Ford.

Stan Skowron

Jan 3, 2013

DeLacy Ford is by far the best dealership I have ever dealt with in all my car buying experiences. My first contact was with Scott Dubinsky. He was extremely courteous and helpful. He kept me abreast of all the information I needed since I was doing this deal from Orlando Florida. I was then put in touch with Jennifer Brundage. She went above and beyond helping my wife and I learning the "gadgets" of our vehicle. She is an extremely pleasant person to deal with.The amount I received for my trade in and the price I paid for my new vehicle was great!Although I live in Johnstown PA I will definitely recommend this dealership to all and I certainly will be back in the future.Thank you Jenn and Scott for everything.Stan and Kim Skowron

Sandy

Oct 25, 2012

My husband and I just traded in our 2010 Mustang for an F150 Lariat. We couldn't have been happier with our service and ease of the trade in process thanks to Dave Jablonski. My lease on my Nissan is up in 6 months and I'm already planning on heading to Delacy for my next lease!

NotMuchForNickNames

Oct 16, 2012

went onto the website with the intentions of acquiring a vehicle within my allotted budget and with the helpful staff on location, i was able to get the car i wanted for the price that fits me. Couldn't be happier with my new car

nitro lover

Oct 12, 2012

I was looking for a new or used vechicle, i started online at some local dealer`s. i had been to the same dealer for my past 3 car`s, but wanted to try something else, as the dealer i was going to didn`t have what i was looking for. after seeing a 2009 red dodge nitro online at Delacy,I contacted Jennifer Brundage,and her co-worker Scott.from the moment i walked in to look at the vehicle, to the test drive. i knew i had found a new place to go for cars. they were very professional,Suoer friendly, and worked with me to land this car i wanted. And when i had a small mechanical problem,i was taken care of immediately !!. Thank you Jennifer and Scott,

Mike & Laurie M

Oct 11, 2012

My wife & I Just bought a 2013 Explorer XLT & traded 2008 Jeep Cherokee. In over 30+ years of buying new & used cars.. Delacy Ford made this most recent trade & purchase totally painless!! By far the MOST PLEASENT DEAL EVER for a car!! Kevin Gattie was my salesman & Jim "Wally" Walters was the Manager who worked on both trade & New Purchase. I have never even stopped at Delacy Ford before.... I'm sure glad I did!! Jim gave me by FAR the best trade price for Jeep as well as a GREAT PRICE ON New Explorer XLT. I WOULD NOT HESITATE to refer them to anyone looking for a Car.. New/Used!! They were both very Professional as well as ANTI-TYPICAL car salesman we ALL FEAR! BTW The Ford Lineup is Awesome with Sync-System & Touch Screen Controls. ( bit of a learning curve, but what new Technology doesn't today ). Stop and talk to Kevin & Jim... Before you go to the larger-less personal dealerships in WNY!! These guys truly DO CARE!! DELACY FORD IS such a breathe of fresh air today... When buying a Car is more feared than a ROOT CANAL!! Mike & Laurie M.Orchard Park, New York.

Mike-Satisfied Buyer

Oct 6, 2012

This was our 1st Experience working with Delacy Ford... But definitely won't be our last. In over 30+ yrs of buying both new & used cars, it's ALWAYS been a dreaded experience. Worse than a ROOT CANAL!! Both Jim "Wally" Walters ....Sales Manager & Kevin Gattie were down to earth non threatening... At all. Great prices on our Trade in 2008 Jeep GC and New 13 Explorer XLT!! HIGHLY RECOMMEND DELACY FORD!! Mike & Laurie M. Orchard Park NY

kurtalan

Oct 2, 2012

Easy going..good deal..need a new purchase badly..well used purchase that is...Thanks

New Car Guy

Oct 2, 2012

Jennifer and Scott helped me tremendously with leasing my new Fusion. They spent time with me and we reviewed many scenarios with different cars and got the best one for me. I unhesitately recommend Jennifer and Scott to anyone looking for a new car.

C.A.T.

Jul 23, 2012

We were searching for a Ford Edge and after being informed by another Ford dealer that they couldn't get the truck we wanted, Scott and Larry found us a perfect match with more options, more rebates and a lower price. They also gave us top dollar for our trade and got us the financing we wanted. In all honesty, this was the easiest car buying experience we ever had. We would highly reccomend the team at Delacy Ford.

Kms9768

Jun 14, 2012

Awesome people! From sales to service. I leave feeling like everyone must love their job. No pressure to buy and they can't accommodate you more after the sale. Crazy thing...but they remember my name...and I don't think it was because I was a pain! Haha!! Highly recommended!!!

Scotty61284

May 14, 2012

Jim Walters made my expearance at Delacy ford a real pleasure- he gave me exactly what I asked for my trade and when I came in he showed me more vehicle than I came in for for the same price! Financing was a breeze and got a lower interest rate than my personal bank offered! Mr. Peter DeLacy was also a pleasure to talk to. It's nice to go to a dealer where the owner is so involved with personally making sure every customer is completely satisfied! I will continue to do business with DeLacy as well as my entire family! Thanks DeLacy Ford!

DeeDee915

May 12, 2012

Delacy Ford has one of the best salesmen I ever worked with. Robin Honeycutt is a step above. He is a no nonsense salesmen, he does not pressure you into anything your not sure about. When we asked questions his answers were clearly explained in full detail. This is rare quality that you will not find in many salesmen. Delacy Ford and Robin took care of us like no other dealership as. I would highly and strongly recommend Robin and Delacy Ford. Your missing out if you do not do business with them. FYI: This was my first experience with Delacy Ford and Robin Honeycutt

Weebz

Apr 10, 2012

Best expirence with a car dealership so far. Was treated like family. In and out same day with what i wanted. No hassle getting the vehicle washed and wax to go out the door, along with being shown the key features of the vehicle.

debbskates

Mar 26, 2012

My husband and I were very pleased and more than satisfied with our service from Joanne. She was knowledgable, professional, and friendly. She made the whole process very easy.

139elm

Mar 22, 2012

Mr O'Dette was very personable and also very knowledgable. The whole process from the time I walked in the door until I drove away in my new car was less then 3 hours. I would most certainly recommend this dealership.

Helen L

Feb 7, 2012

We went to DeLacy for service very early in the morning and decided to look around at the new body styles. Larry approched us and asked if we needed any help. We said that we were just looking around and what models we checking out. He showed us them and ran a few numbers. Things couldn't have turned out better as we were able to get a newer model for a few dollars less by leasing. Larry was very attentive and listened to what we did and did not want. Overall, it was a pleasant experience and I will send friends, family and co-workers to see Larry O'Dette.

kingranch

Feb 3, 2012

the delacy family and all of their staff go over and above to make our deals a great experience for us. we traded two vehicles in for two new vehicles. they gave us great deals.

Jeanine7283

Nov 30, 2011

My Husband and I recently stopped at DeLacy Ford with the intention of test driving a new F150 Ecoboost, not purchasing one. However, after dealing with Larry, my husband and I were not only able to purchase the new truck, but to get a new vehicle for me as well, all while saving on our monthly payments!

Happy Camper

Nov 30, 2011

Recently, my husband and I stopped at DeLacy to test drive a new F150 Ecoboost... After working with Larry, my husband and I not only were able to get an amazing deal on the new truck, but we were also able to trade my my vehicle for a new one as well, and still manage to save money on our monthly vehicle payments! Will definitely be returning to DeLacy for further deals! Thanks!

mjsledz

Nov 27, 2011

Joanne is the best she is very friendly and she knows what people want.Delacy Ford is the best service people are great especilly Dolly.

tcoughlin

Nov 27, 2011

I know when a vehicle has been serviced, my diesel truck was not. No oil change, becuz the filter was seized on, and the water drain was broken right off, they didnt even put a window sticker on when it needs next oil change, and i would of seen marks from a wrench on the drain plug...no wipers replaced...they were shredded, the U joints were not even greased and the fluids were never checked. The rt rear brake wasnt working properly...making squealing noises...the master cylinder cap was missing, i told the sales man the alignment was off he said he would have it done...Didnt...I dropped my truck off asking them to atleast replace the left front wheel bearing, it also needs the oil pan replaced but they dont tell me that...they refused to do the wheel bearing...You would think they would of atleast done that to make a customer happy...a $225 part...I've already paid $135 for the oil change $20 for wipers and $278 to replace the tensioner and pullys that were squeaking. Im not a complainer but i think its a little ridiculous to spend $38,000 for a vehicle and have to replace and tune up what they should have done. They are supposed to be ASE certified techs. I am not a satisfied customer...will not recommend this dealer and will not be back.

tlemiesz

Nov 22, 2011

We have purchsed all our Ford vehicles from DeLacy and never had anything but a great experience. We dealt with Joanne Switalski and she is wonderful. We had called her on a number of occasions leading up to the day we took possession of our latest purchase, with questions and she was always quick to respond. Very professional and friendly.

BRIAR

Nov 1, 2011

I Was very please with the people and the dealership itself. I have been looking for this perticular ford for about 4 months befor I came accross Delacey Ford, who just happened to have the perfect vehicle for me. It took some doing but adventually it became mine. I have to say thank you to Scott Dubinsky for doing his best to help me with this purchas. JOB WELL DONE!!!!! The vehicle runs great and I love it!!!! Thanks :0)

TWings666

Sep 13, 2011

I am a repeat customer of Delacy ford. When I first bought my new mustang they were the only dealership who went above and beyond my needs while I looked for a new vehicle allowing me to test drive the new car that they had up on a lift and blocked by other vehicles. But they didn't complain and were happy to pull it off the lift for me, while two other dealerships had already told me that I was not allowed to test drive new vehicles they had out in their showrooms. I bought my new mustang that same week. Two years later and I was looking for a newer vehicle to replace my very old winter suv that was falling apart. I went to several dealerships looking for a newer used vehicle and I ended up at Delacy once again and found another new mustang that I couldn't resist. Delacy and the Dealership team was more then accomidating to my needs and wants for purchasing two vehicles at once and gave me a fantastic deal on both vehicles and gave me what I thought to be more then fair price on both trade-in vehicles. They were patient with my wants while looking for a used vehicle and understood the importance of safety for my new suv. Our Sales Consultant Joe Morey paid attention to detail and really knew his stuff! He would not delivery the vehicles to me until they were both cleaned and checked properly. They even replaced the break pads and milled the rotors on the used suv for me before delivery! Thank You Joe Morey, James Walters, and the rest of the Delacy Team! I am now a life long customer and I recommend the Delacy dealership to anyone who is looking for a new or used vehicle.

swhittingham

Jul 15, 2011

Being a new college graduate and a first time new car buyer the entire process of finding and purchasing a new vheicle had been very painful. I finally settled on buying a Ford F-150, and I'm sure glad I came to DeLacy. Young as I am I hadn't necessarily gotten the attention and respect that I deserve at other dealerships. Rob at DeLacy was very much different. I felt absolutely no pressure at anytime, he was very accommodating, and relaxed; at no point during the sale did I ever feel pushed or tricked. He worked with me from the beginning, starting with my trade, and ending with financing and delivery options. I honestly wish I had come to DeLacy to see Rob weeks earlier. If you are at all interested in having a much less painful car buying experience then make sure you come to DeLacy and ask for Rob Schuster, you do not want to deal with anyone else!

John Fort

Jul 4, 2011

I was impressed with how easy the tranaction went with purchasing my new vehicle. They offered me a fair trade in value and were able to offer me the flex financing plan to keep my payments at a comfortable amount. I even felt that the extended warranty was offered at a reasonable price and that is why I purchased that as well. I was very please with this stress free transaction that I have already started to tell my family and friends. This rating I have provided was well deserved.

JohnDiDomenico

Apr 9, 2011

I purchased a Ford Escape from Joanne Switaleski, awesome sales person, vehicle was delivered and all options were explained. First time in dealing with DeLacy would rate them oustanding. Entire staff at dealership is very friendly and when I had questions prior to ordering, calls were always returned quickly

jdobiesz

Apr 1, 2011

Associate was polite, knowledgeable of products and services offered, willing to go the extra mile to get the sale done. Took the time to explain things and was very thorough with all steps involved. The dealer as a whole has always been good to me and I would recommend to anyone.

bilsrnum1

Mar 19, 2011

Joanne is the best always there when we need her She will always be our sales person and friend anytime we need her we can call her and she always has an answer fro my wifeand i and she always returns our emails and phone calls I wish all sales peopletook after her. Thanks

hbr31071

Mar 6, 2011

Overall all a pretty good experience - salesguy was nice and not too pushy. took too long to make the deal, but we ended up getting a good deal for 2 cars, so the time was worth it. I would recomend this dealership. I did not feel ripped off when we left.

Yammameg

Mar 1, 2011

I have been leasing Fords for quite a few years and have met quite a few salespeople. When I went to Delacy and met Paul I felt very comfortable and relaxed . He was very easy to talk to and showed me how to use the Sync program on my Escape and also the different features the car had. I would recomend Delacy to any of my friends that are interested in purchasing or leaseing a Ford.

Norm201

Feb 26, 2011

Always friendly, always willing to listen. Willing to investigate questions. Easy to work with. On two occasions thus far I have had work done with speed and courtesy. One was a warranty TSB that they repair quickly. The other was an optional update that was questionable as to the ability to have the Day Time Running lights activated. They took the time to look into it and found that in fact my car did have the option and they activated them at no charge.

FLEUR3

Dec 16, 2010

WE HAVE DEALT WITH JOANNE SWITALSKI FOR OUR LAST 4 FORD PURCHASES. SHE HAS A WEALTH OF EXPERIENCE AND WORKS WITH US TO GET THE BEST PACKAGE AND PRICE ON A VEHICLE. SHE IS ALWAYS PROMPT WITH ANSWERING OUR CALLS AND KEEPS US UP TO DATE ON ANY PROMOTIONS THE DEALERSHIP MAY BE RUNNING. WE HIGHLY RECOMMEND CONTACTING JOANNE IF YOU ARE LOOKING FOR A NEW CAR.

magicmangp

Dec 5, 2010

Joanne was wonderful to work with when buying my new Edge. I had worked with her in the past and she is extremely thorough and helpful with all details.She was very prompt in returning my calls to verify my old plates had been submitted as well. I highly recommend this dealership and Joanne specifically!

Jiggyfly

Nov 20, 2010

First off they had the exact truck I wanted on the lot. The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. The dealership was a clean and warming environment and I would highly recommend them to family and friends. Michael Lipinski tonawanda NY.

Kamas5

Nov 20, 2010

Our family has worked with Joanne over 25 years. She is friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with service or knowing how to use all the new accessories on the car. She has always made purchasing a new car a very enjoyable experience. We have purchased about 10 cars and would not go anywhwre else or to anyone else. Also, everyone else at the dealership acts the same way.

Samfngrady

Nov 3, 2010

Robin Honeycutt is the reason I bought my new ford focus! He is a great sales rep, knew everything there is to know about all the vehicles, very friendly, helpful in everyway, and just was a really great experience! I would deffinately recommened him to my friends and family. I actually already did! My mother is looking into buying a car from him, and I have told some friends. Next time Im looking for a new car, Im going to him! This was my first time buying a car from a dealership, and delacy ford and robin have made it memorable! Im in love with my new car, and so glad robin helped me find it!

ajoncascio

Nov 3, 2010

I have been very pleased with the service and parts departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for service. Occasionally, I have also taken the girl's cars in for them, and we have all been provided with excellent service. Service has involved both routine maintenance and warranty repairs. The service department is very clean and well organized. The service advisers are very friendly and professional. They LISTEN to your service issues and they are addressed quickly and efficiently the FIRST time. If you need a courtesy ride, they provide it for you, and making an appointment for service is never a hassle. I ordered a part for one of our vehicles and I received a call from the parts department to come and pick it up the next day, very much appreciated. The Ford Motor Company should be proud to have such an outstanding representative like Delacy Ford, to sell and service their automobiles. Sincerely, Tony Cascio

gizmo285

Nov 2, 2010

The sales people at this dealership are friendly and easy to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Still working on a resolution but the effort is proceding in a courteous and professional manner.

tdc1944

Oct 25, 2010

Delacy has always been my Ford dealer of choice and Joanne Switalski will always be my favorite sales person.I have always been treated well and received the best deals. Any vehicle that i purchased at Delacy Ford has been trouble free and served me well.

Donna M Smith

Oct 16, 2010

My husband had been working with Paul for 1 month and Paul couldn't have been better at finding a pick-up for Rick within our price range. My husband, Rick shopped around and wouldn't settle for anything less than exactly what he was looking for. Paul called repeatedly with trucks that he thought we would be interested in, and was always courteous and patient with Rick. We just brought our new {used} truck home today and I am so excited for my husband as he has been driving a 1995 ford f 150 for the last 15 years. This is the nicest vehicle he's ever had and we owe it all to Delacy Ford and Paul Sudyn. Believe me when I say my husband isn't the easiest person to deal with, and Paul worked a miracle as far as I'm concerned. I will recommend Delacy Ford to anyone that will listen to me, and especially Paul Sudyn. Sincerely yours, Donna M. Smith

DEM

Oct 16, 2010

I just purchased a new Ford F-150. Jason Zaifert was my Sales Consultant at Delacy Ford and he did an outstanding job of getting me into a vehicle I truly wanted and for a payment that was within my budget. Jason was knowledgeable, personable and provided all the options available to me without being pushy or overbearing. Once I purchased the truck, Jason went over it with me so that I was entirely comfortable with all the options and how to use them. I will refer everyone I know to DeLacy and specifically to Jason in the future.

gschroeck

Oct 5, 2010

I have bought several vehicles form DeLacy over the years. They have always be up front with everything they have presented to me. I have no complaints.Their service has always been good. If you stop in with a problem they will try to solve it. If they can't they will get you in for service quickly.

pgriffith

Oct 4, 2010

My experience was very good. I came with the idea of only being able to afford to buy a used car and was able to get a 2011 Focus. The saleman was very friendly and informative. He pointed out the safety features of the Focus which help me make up my mind about purchasing the Focus.

potuscollecter

Sep 25, 2010

I came in looking for a quality pre-owned vehicle,Robin was there to help me and found a vehicle that fit my needs and it also fit my budget perfectly with a bumper to bumper warranty that gave me more peace of mind knowing that I'll be taken care if any problems arise. If anyone wants to be taken care of and made sure all your vehicles needs are met go see Robin, very polite spoken young man that makes buying a vehicle enjoyable and fun,I definetly will come back because of the way I was taken care of by Robin.

Tanzer22

Sep 19, 2010

Joe Morey is a great salesman, was very helpful in the selection of my new car.He went to work to find the car with the options i needed and wanted, for the price which fit my budgit. He made sure i new how all the new "goodies" worked on my car and followed up with me several times, to make sure all was going well. I couldn't be happier with my purchase. And.... oh yeah . I was always a Ford driver, tried a few other brands the past few yeass, i'm very glad i'm back with Ford. DeLacy Ford is a great dealership, the entire sfaff has made sure that i know that if i ever need any kind of assistance or have questions...they are imemediately available. I highly recommend DeLacy Ford and Joe Morey.

jmcxyz

Sep 14, 2010

Buying a vehicle from Delacy Ford was a very pleasant experience. I stop in to test drive and possibly buy a Ford Edge. After the test drive I decided to buy the vehicle. The salesmen Jason presented a fair price for the new Edge and a fair price for my trade-in. This happened right away eliminating the need to haggle. I have purchased several new cars in my life and this was the quickest and most honest experience. The sales games I expected and experienced at other dealers in the past did not happen. The test drive and purchase of the Edge took less than 2 hours. When taking delivery of the vehicle it was spotless inside and out. Jason even cleaned the license plates from my old car to look like new before putting them on the new Edge.

dtschantre

Sep 14, 2010

Joanne was great to us, again! She referred us to Mike when it was her day off to make sure we were taken care of. Always a pleasure to do business with Joanne and Delacy Ford. We bought a 2009 truck last year and love it. Also great service department.

rsmry42

Sep 13, 2010

What a beautiful car! Mr. Sudyn was an enthusiastic and accomodating salesman. DeLacey Ford offered a superb willingness to make a deal; Toyota,(hubby wanted the Matrix because it was a hatchback), was unwilling to do so. Hubby is now as happy as a kid with a new puppy. The inside of the car is so sporty-looking that I feel like I am in a sport vehicle. We are seniors with 47 years of car-buying experience, and I must say, this was the easiest, least traumatic car deal we have ever made. Our thanks go to DeLacey and Mr. Sudyn and the manager for smoothing the way. We have already recommended DeLacey Ford and our Salesman, Paul Sudyn, to several others.We own a 2003 Echo, a very nice basic car-no fancy frills. Hubby wanted to return to the Toyota dealer. I said I wanted to give the Fords a look, as we were both pleased to see that Ford refused the bailout loan offered by the present government, and the Consumer's Report rating of frequency-of-repair.Hubby's Dad always had a Ford in the drive. It is GOOD to be back in the Ford family!Would we come back to Delacey? In a heartbeat!Sincerely, Wesley and Rosemary Taylor

janet15mikie

Sep 5, 2010

Bill was an outstanding sales person. He made sure that I was completely happy with my purchase. He followed up with 2 phone calls when he didn't get in touch with me the first time. I was very impressed with his attention to detail and friendliness. His professionalism goes above and beyond. Bill, knew that I was hesitant and never pushed me into the decision to purchase my car. Thanks Bill!!

vmarkowski

Sep 3, 2010

Ralph was very friendly & informative concerning the trucks available within my desired price range and needs. In all honesty I also chose Delacy Ford for its proximity to my home. He was very helpful in accommodating the sale with my time schedule. I would definitely reccommend Delacy to others AND Ralph Johnson.

DonnaBZ

Sep 3, 2010

Honesty, friendly, they work with you on the type of auto you want. They found me an Escape at the price I wanted to spend. Actually, Joanne went out of her way to help me. I was always a GM person. That all changed when I purchased my 2010 Escape. The love my SUV.

prudy12

Sep 3, 2010

Joanne is an excellent saleswoman who makes you feel comfortable and is not pushy.She is very knowledgeable and shares that with her customers. Joanne is interested in making you happy with the right vehicle and right price. Thanks Joanne, we will see you next vehicle!

Barbarafive

Sep 1, 2010

From the moment I walked into the showroom, the service was nothing but courteous and friendly. Bill Szymanski introduced himself and worked with me on every detail of purchasing the vehicle I wanted. I was very specific about my request and DeLacy accommodated me. Working out the price was fair and negotiating was not high pressure. I received honest answers to my questions. Financing was clear and explained well. Once my vehicle was ready, I returned to finalize the paperwork. Once again, Bill and the staff answered my questions and the deal went through smoothly. I would absolutely purchase from there again and highly recommend. A great experience.

parkre556

Sep 1, 2010

We were refered to DeLacy Ford by are close friends. They both told us to see JoAnne. We called and made an appt. w/JoAnne. Two days later we met JoAnne and she made us feel like we had known her for a long time. We told her what we were looking for, and before you know it she had us in a 2010 Ford Escape. We are sooooo pleased with our new vehicle. The first week we had it we went to visit our daughter in Saranac Lake, NY and the ride was beautiful, even better, the gas milage was excellent. Thanks to JoAnne, we will refer anyone we know looking for anew or used vehicle to visit DeLacy Ford. Thank you,Brian and Amy Parker

herbertjb

Aug 31, 2010

I was very pleased with my purchase experience. My salesman, Bill Szymanski worked hard to find the vehicle I wanted and was a pleasure to deal with. It was also refreshing NOT to get the typical sales pitch at the finance desk. I feel I was treated fairly and recieved the best deal in town.

Dchrzanowski

Aug 31, 2010

Joe Morey was a great Salesperson to deal with. I would highly recommend him to family and friends. I feel he looks out for the customers best interest. Joe took the time to explain things thoroughly and gave us the time we needed to think things over. Thank you Joe!

shoequeen37

Aug 31, 2010

Had a very pleasant experience. I wasn't pressured into getting something I wasn't ready for, They worked with me and the amount I could afford monthly. My salesmen was very friendly and helpful. I felt comfortable with my purchase and love my new car and have no regrets in buying it.

DJM917

Aug 31, 2010

Mr. Joe Morey I went in with the expectation that I'll receive nothing but the best quality service from you. It is evident that you've studied your craft your knowledge of the product was evident. You made me feel comfortable and you were patient & helped guide me into making what I feel to be one of the most important decisions that one makes in their lifetime. Communicating with me the way you did through this e-mail and personal phone calls is an indication that you value me and not my money and the commission you rightfully deserve!I am enjoying the comfortable ride and the complements coming from people that don't even know me. Again thank you for all you do and am looking forward to a long relationship with Delacy Ford.Dennis

Tommy126

Jul 30, 2010

Bought my new Mustang in 20 minutes after spending 2 hours at another local Ford dealer. Fast, friendly, and sooo much easier to deal with. No back and forth B.S. Gave me financing options and got me a better rate than my credit union. Thanks DeLacy Ford!!!

Dino5462

Jul 29, 2010

Both Jen and Burt were very helpful with the purchase of my Vehicle and worked promptly so that I could bring the new car home the very same day. Even though I live in Rochester, you can bet I'll be recommending Delacy Ford to everyone I can! The Sales floor was very clean, drinks were offered and we were able to relax while we waited for information. Jen particularly was a pleasure to work with and very responsive, a definite asset to the Delacy organization. thank you so much!!